Cinch Home Services Reviews
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About Cinch Home Services
Cinch Home Services is a home warranty company with over 45 years in business. It sells three plans with three different service fee options for flexible coverage and pricing. Cinch offers a 180-day workmanship guarantee and coverage for rust and corrosion damage, two perks that set it apart from other home warranty companies. Overall, Cinch can provide cost-effective solutions for appliance and home system repairs, but there have been some instances of dissatisfaction with the service provided.
- Easy to file claims
- Coverage for unknown preexisting conditions
- 180-day workmanship guarantee
- Available in most states
- Potentially long wait times for repairs or replacements
- Some claims denied
- Occasional communication issues
- Deductibles can increase over time
Cinch Home Services Reviews
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- 4,899,405 reviews on ConsumerAffairs are verified.
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Reviewed Sept. 17, 2025
I had to get my refrigerator repaired, and the process was fast and seamless. I’ve been with Cinch for just under a year, and submitting the claim online was the only time I’ve done it.
Daniel, Thank you for sharing your positive experience with Cinch Home Services. We're thrilled to hear that the process of repairing your refrigerator was both fast and seamless. It's fantastic that setting up the service online was straightforward and reduced your stress during a difficult time. We're glad to know our customer support and repair services met your high standards, and we appreciate your recommendation to others seeking reliable home repair services. Thank you for trusting us, and we look forward to assisting you whenever you need us again. - Brooklyn
Reviewed Sept. 17, 2025
Cinch used to be great. We've had them for about 3 years and they've repaired my washing machine, my dryer, and my furnace. It was in a couple days. But now they suck. I've been waiting almost a month to get a refrigerator fixed. I have a refrigerator that works halfway. It doesn't freeze on the freezer part so my regular food is in the freezer so it can be somewhat cold. Cinch sent another guy out here from another company, which I had hell trying to get in contact with. Cinch had to finally get in touch with him and he finally showed up, but he said something that he doesn't really do it a lot but that he got me.
When he checked it, he said the other two times I’ve had a service guy here, they didn't tell me that the compressor in the refrigerator doesn't work. He said I needed a new compressor and some other part. He had to order parts and the parts are supposed to be in. But I can't get in touch with him and Cinch can't either. It started out with some other company coming here, servicing my refrigerator, and telling me to do one thing which did not work. Then they came back again and opened the back of it. They put some freon in it, checked a few little controls and said to give it 12 hours. But it still doesn't do what it's supposed to do.
I've been going back and forth with Cinch about this and it's ridiculous on how long I'm waiting. I'm very frustrated, and my wife is, too. Within the contract, if they can't fix something, they're supposed to replace it. But no one has suggested that from Cinch at all. They'd rather put me through hell waiting on somebody to fix a refrigerator.
Richard, Thank you for taking the time to share your experience with us. We’re truly sorry for the ongoing challenges you’ve faced with your refrigerator repair, especially the repeated service attempts and communication frustrations. What you’ve described falls far short of the standard of care we strive to deliver, and we understand how disappointing and inconvenient this must be.
We’ve located your account and want to assure you that a specialist will be reaching out to you directly. We’re committed to making this right and working toward a prompt and lasting resolution to your refrigerator claim.
Thank you again for your patience—we appreciate the opportunity to make things better. - Brooklyn
Reviewed Sept. 17, 2025
We had HMS then Cinch took over. It's been better with Cinch. As matter of fact, I'm happy with them. I do my claims by phone and customer service has been awesome. Whenever we call, they're right on it. They'll always find someone to call us back. Things are done within days. I'd tell others to go for Cinch and I've already told a couple of people about them.
Irene, We genuinely appreciate your positive feedback and are thrilled to hear about your satisfaction with Cinch Home Services. It's wonderful to know our efforts in providing dependable and effective service quickly met your expectations. Your wholehearted recommendations and your experience inspires us to maintain these high standards of service and customer satisfaction. Thank you for sharing your encounters; your advocacy within your community helps affirm the hard work of our team. If you ever need assistance in the future, don't hesitate to reach out to our exceptional customer service staff. Thank you once again for your trust and recommendations. - Brooklyn
Reviewed Sept. 17, 2025
I've had three repairs done with Cinch, and everything's been fine. They've been good to work with and so are the people they send out. Sometimes it's hard to get through their customer service, but other than that, Cinch has been good for me, and I'd recommend them.
Sherilyn, Thank you for sharing your positive experiences with Cinch. We're thrilled to hear that our professional and efficient technicians have provided you with satisfactory repair services. We also acknowledge your feedback regarding our customer service accessibility and appreciate your recommendation to others. Even though we understand pricing is a concern, we share your sentiment that the value delivered by our services is imperative. We're dedicated to continuously improving and meeting your expectations. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
I’ve reached out to Cinch multiple times in the year that I’ve been with them and for the most part, it’s been a good experience. I just had to learn a little bit more about how to use the warranty for the home. But other than that, it’s been smooth. Recently, I needed work on my upstairs AC, and it needed brand-new coils. A technician inspected it, diagnosed the issue, and returned to replace the coils. He showed me the difference of how much the job would have cost and how much I was able to pay and save. And we were good after that. I’m highly satisfied and I've referred multiple people to Cinch.
Ibrahim, Thank you for such a detailed and positive review of your experiences with Cinch! We're delighted to hear how our team made sure your AC issue was efficiently resolved and left you satisfied with their clear communication and valuable solutions. We are and grateful for your recommendations to friends and family, and pleased to hear that our online services met your needs too. Our aim is to truly outweigh the challenges as customers start with our services. Your kind feedback reinforces our commitment. We look forward to offering you high-quality support in the future! - Brooklyn
Reviewed Sept. 17, 2025
My most recent Cinch service call was great, with no issues. Joe & Sons, my contractor, has done work for me previously, and they are the best contractor I've had. The person from their company is friendly and very helpful. Cinch updated their website recently and it’s good now. It was outdated and sort of needing an update.
Thank you for sharing your delightful experience with Cinch Home Services. We are thrilled to hear how Joe & Sons has consistently provided top-notch service, making them your favorite contractor. It's wonderful that the experience was seamless and enhanced by a recently updated website. We appreciate your kind words and are here to continue providing exceptional home service experiences.
Reviewed Sept. 17, 2025
When we bought this home, the owners were with the company before it became Cinch. The process for filing claims isn’t difficult, but it isn’t easy. Claims can be submitted online or by phone, and the easiest way for us has been over the phone. I’ve only called three times in the last 11 years, and one of them was this week. They helped me, but said it would be a new claim because the previous claim was marked as completed. The company that did the work reported it as such, so it wasn’t their fault, and I only had to pay the deductible once. As long as it’s not a new issue, I have six months if something were to happen.
Robin, Thank you for sharing your long-term experience with Cinch Home Services! We're delighted to hear that, over the years, our customer service has continued to meet your expectations and that you've found filing claims manageable, especially the versatility of choosing between online and phone submissions. It's also reassuring to know that our response to recent issues was satisfactory, particularly when it came to addressing your repair needs without an additional deductible. We truly appreciate hearing about the experiences of our loyal customers like you, which helps us continually improve. Thank you for trust and communication. Should you ever need us, we're here to help! - Brooklyn
Reviewed Sept. 17, 2025
This is our second home and we’ve been with Cinch, even before they were called Cinch. We recently had a claim for our bathroom toilet, and it was easy because we’ve worked with Aqua Mechanical for a while and have an established relationship with them. They came out about a month ago and everything was taken care of. I’ve recommended Cinch to friends. My only complaint is that the cost keeps going up. I just got a letter about a recent increase, and I don’t know another company that does what they do, so I’m kind of stuck.
Starting this month, if I have an issue with a specific appliance, not only do I have to pay the deductible, but I have to pay an additional $100–$150 if the appliance needs to be replaced. Before, it was just the deductible. It’s still cheaper than buying a whole appliance, but the monthly fee plus the deductible and replacement costs make it expensive. Other than that, the service is good. The companies that come out to provide the service are great.
Peter, Thank you so much for sharing your thoughtful and detailed feedback. It means a lot to hear from long-standing customers like you—especially those who’ve been with us since before our rebranding. Your loyalty speaks volumes, and we truly appreciate it.
We understand your concerns about rising costs and the added fees for appliance replacements. It’s a delicate balance between maintaining comprehensive coverage and managing affordability, and we’re constantly evaluating how to improve that balance for our customers. Your point about the value—especially compared to the cost of replacing appliances outright—is well taken.
We’re also glad to hear that your claims experience has been smooth, particularly with Aqua Mechanical. It’s great to know they’ve consistently delivered top-notch service. At the same time, we recognize that interactions with our customer service hotline haven’t always met expectations, and we’re actively working to improve that experience.
Your insights are incredibly valuable, and we’re grateful for your continued trust. If there’s ever anything we can do to support you better, please don’t hesitate to reach out. We’re here for you. - Brooklyn
Reviewed Sept. 17, 2025
We bought a home and got Cinch Home Services with it. Overall, the customer service was very good.
Becky - Thank you for your kind words about Cinch Home Services. We're delighted to hear that you've had a positive experience with our customer service. Ensuring satisfaction is our top priority, and we’re thrilled to meet your needs effectively. Your feedback is highly appreciated and motivates us to continue providing quality service. If there's ever anything more we can do for you, please don't hesitate to let us know. Thank you for choosing Cinch Home Services!
Reviewed Sept. 17, 2025
I put in a recent service request but they didn't follow up, at least to my liking, which put a bad taste in my mouth about Cinch. The type of contractors that Cinch partners with to do service work could be better. Other than that, it's been very seamless with Cinch for the most part since we've had them in 2018.
Travis, Thank you for sharing your experience with us! We're glad to hear that processes like claim submissions have generally been seamless and reassuring, and that your interactions with our technicians have been smooth.
We also want to acknowledge your concerns regarding the follow-up by one of our partnered contractors. Please know that we’ve escalated this matter to the regional manager in your area to ensure they are aware of the issue and can address it appropriately. Your feedback is incredibly valuable, and we appreciate you bringing it to our attention.
We remain committed to improving both our services and contractor network, and your insights help us do just that. If you need any further assistance, please don’t hesitate to reach out. – Brooklyn
Reviewed Sept. 17, 2025
We filed a claim for the air conditioner, and a repairman came out the next day. He was prompt and professional. The fellow had 35 years of experience, so that was good. He had the part on his truck, fixed the problem and we haven't had any more issues.
Kaye, Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to learn that our technician’s prompt arrival and extensive experience made the repair process smooth and efficient. It's fantastic that our customer service interactions impressed you, both online and over the phone. Your compliments about our reasonable pricing and the peace of mind you've gained are truly appreciated. We love knowing that you'd recommend us to others. Service satisfaction is our goal, and we're thrilled that you've been extremely satisfied with us. Thank you for choosing Cinch! - Brooklyn
Reviewed Sept. 17, 2025
For the claim with the garbage disposal, Cinch had someone out the next day to look at it. Then he came back the second day and replaced it. Recently, we thought we had a problem with a dryer and possibly some wiring. I called Cinch, but they were not able to find anyone who could work on it so they told me to go find my own person. But I didn't find my own contractor. The manufacturer and installer did the installation incorrectly, so they came back and fixed that. In the meantime, I've already paid the $100 deductible to Cinch. I will be calling to ask about getting my $100 deductible refunded.
I've not been real happy with Cinch. It would be good if they had people in customer service who had English as a first language. Most of them I've encountered were very difficult to understand. I hate the website too. It doesn't even load at all. I sit there with the little green check filling in for 15 minutes. For five different times, I tried to log on to the website but could not get logged on on my computer or on my phone, so it's not just the computer. The website doesn't work.
Bobbie, Thank you for taking the time to share your experience—we truly appreciate your detailed feedback. We're glad to hear your first claim was handled efficiently, but we understand your frustration with the challenges you faced during your most recent service issue.
We’re especially sorry to hear about the trouble locating a technician and the inconvenience that followed. To help address your concerns, we’ll have a specialist reach out to you directly to discuss the deductible reimbursement and ensure everything is properly reviewed.
We also appreciate your comments about the website and the claim submission process. Your input is incredibly valuable, and we’re actively working to improve both our digital experience and customer service interactions. Thank you again for your patience and for being part of the Cinch family—we’re here to support you. - Brooklyn
Reviewed Sept. 17, 2025
Cinch Home Services changed for the better and they're doing a good job. The actual service has improved. They will call you back and ask you how you feel, whether you like the work, and if you've got it done. They'll try to help you to make sure that it's done. The only thing I don't like is when you call them initially to make a request, they'll continue asking instead of putting you to a live representative. It takes so long. They should improve that, too, because people don't have too much time.
Joy, We're thrilled to hear about your positive experience with Cinch Home Services, especially regarding the swift and effective service from our contractor. It's fantastic that you've noticed improvements in our service management and follow-up protocols, helping ensure satisfaction across every detail. Your insights concerning the challenges with automated call handling are valuable feedback for us. We're committed to enhancing ease of contact, and we'll surely consider ways to improve this aspect of our service for greater convenience. Thank you for choosing Cinch Home Services, and for sharing your experience with us. - Brooklyn
Reviewed Sept. 17, 2025
My most recent service call through Cinch was very good. I liked the quickness of getting somebody here, handling it the right way and not making me wait a long time before I got someone here. The contractors have always been polite as well. Cinch is doing a great job so far from what I've experienced.
Francine, Thank you so much for the wonderful feedback! We're thrilled to hear that your issue was resolved quickly and professionally—it’s exactly the kind of experience we strive to deliver every time. Your kind words about the contractor’s courtesy and expertise mean a lot. We’re committed to maintaining this level of quality and truly appreciate your trust in Cinch. We're here whenever you need us! - Brooklyn
Reviewed Sept. 17, 2025
The cost for having Cinch is $60 something a month. It's worth it to have peace of mind that if I need a repair, I can pay them the $200 and their contractor is gonna come out and figure out the next steps from there. We just did a claim for a refrigerator repair with them. The process was amazing since I just dealt with a warranty company for a brand new Maytag dryer, and that was that awful with Maytag and Whirlpool. It cost me out-of-pocket money, but I didn't waste as much time as I've wasted with this. The repairman that Cinch sent took care of it. It must have been a known problem apparently because he had the part on his truck and fixed it. Now we have a nice working refrigerator portion of the freezer-refrigerator, so that's great.
Pam, Thank you for sharing your experience—we’re so glad to hear the repair process was smooth and efficient. It’s great to know the technician was well-prepared and able to resolve the issue quickly, bringing your refrigerator back to full function. While we understand out-of-pocket costs can be a concern, we’re happy that the peace of mind and prompt service made it worthwhile. We appreciate your trust in Cinch and look forward to continuing to support your home with reliable care. - Brooklyn
Reviewed Sept. 17, 2025
The people that called on me were great but dealing with Cinch directly was not so great. It was a hassle to get things lined up and do it in a timely manner. I had a garage door that was not working, and it took me a long time to get somebody out here. I had to pay for someone else to come diagnose it first, and I had a good diagnosis. I know there are other people in front of me, but there's gotta be a better system than a runaround. My contract is coming up but I'm not gonna renew it.
Ms. Laird - Thank you for sharing your experience with Cinch Home Services. We’re glad to hear that the technician provided excellent service, but we’re truly sorry for the frustration caused by the delays and coordination challenges.
We’ve located your account and will be reaching out to you personally to assist further and ensure your concerns are addressed. Your feedback is important to us, and we’re committed to improving your experience.
Thank you again for bringing this to our attention.
Reviewed Sept. 17, 2025
Extremely disappointed with Cinch. The contractor they sent misdiagnosed my issue, which led to my claim being denied and forced me to spend nearly $1,500 on an unnecessary repair that didn’t fix the problem. Cinch sent a second contractor who identified the actual issue, yet Cinch refuses to reimburse for their mistake. Cinch is the company I trusted and pay for coverage. Customers shouldn’t have to pay for errors made by Cinch’s own contractors.
Tori - We're truly sorry to hear about your disappointment and the experience you've described. We understand how frustrating it can be when a repair doesn’t go as expected, especially when it results in additional out-of-pocket costs.
Please know that we carefully reviewed your claim and handled it in accordance with the terms and conditions of your coverage. While we regret that the initial diagnosis did not resolve the issue, we appreciate you bringing this to our attention and will ensure your concerns are documented internally. Our records show that as a gesture of goodwill we reimbursed you for the pressure test you had completed.
Your feedback is important to us, and we remain committed to ensuring coverage is provided within the scope of the home warranty agreement.Sincerely,
Brooklyn
Reviewed Sept. 16, 2025
Updated on 11/01/2025: This is my second review on Cinch Home Services. After the first review on September 16, 2025 I received a settlement offer from Cinch on September 22, 2025. About half of the cost of the repair but I was tired of pleading with them and I accepted. They said I would have a check in 7 to 10 days. I also received two emails that day asking me to update or complete a new review of Cinch.
My second review is on Cinch Reimbursements. I agree to their offer on 09/22 and it is November 1, 2025 and I have not received a reimbursement and guess what....I cannot get anyone to respond. Cinch is a dishonest company. People who buy home insurance do it because they cannot afford big bills when systems fail. Cinch takes advantage of people because they know most of us don't have the resources to challenge them when they do not keep their end of the contract. I wish I could give a -10 review.
Original: They are cons. They will talk a good game selling you a plan but they will not responded when you need them. Check and see if you can get an agent on the phone. Plan to spend a few hours on hold and no help.
Hi Phil, We're sorry to hear that you did not receive the check as quickly as expected. Our records show that our resolution specialist has been in touch to resolve this since your most recent comments. Please don't hesitate to reach out to her directly should you have any other questions or concerns. Sincerely, Cinch Home Services
Reviewed Sept. 13, 2025
We have been customers of cinch for 5 years. Our refrigerator recently went down. We had all of our food in coolers filled with ice for 9 days while Cinch had 3 different repair techs come out to see what could be done. Tech 1 said it was a compressor and said he wasn’t trained. Tech 2 said it couldn’t be repaired and a new fridge was required. Tech 3 took 3 visits to finalize the repair 1 for approval to be requested for the repair on day 7, day 8 repaired day nine finished the repair. During this time Cinch just waited for word from the clown car if techs who they kept sending while I have 3 coolers of ice keeping the food from spoiling: all in 80+ degrees counting 50!lb of ice every 2-3 days. Every time we asked for a supervisor to escalate there were none there. When we asked for a follow up to discuss the issues they give one day as a window in a two month period. I cannot suggest this company has n any manner shape or form unless you need something to runaway from. They simply don’t care about customers, and when you call their job is simply get you to go away til the next day. Reassurances are forgotten and you simply can’t trust them to send anything but kinder care to fix your appliances.
Reviewed Sept. 11, 2025
If I could give zero stars I would. I've been with Cinch for 4 years, when I finally needed their assistance they offered none. I've gone 5 months without a resolution which has resulted in the canceling of our contract. My dryer broke and the repair provider, ARS Service LLC, often lied and mislead us about the status of our repair. When I attempted to get Cinch's support all they said was "there is nothing we can do". Even when canceling my contract, I told the customer service agent the issues I was running into and that I would prefer to remain their customer if they could just help me get my dryer fixed but if not I would like to cancel, the representative responded by saying "I've gone ahead and canceled your account". They don't care about the customer, just the money.
Reviewed Sept. 10, 2025
Horrible service, I have pool repairs needed paid deductible and the decided it was a remodel. Don't waist your money on ho.e warranty. The money used to pay for the warranty would have covered more of the expense. They are beyond useless.
Reviewed Sept. 3, 2025
I appreciate their honesty and fairness. They also have a good system in place to provide services and customer service is helpful in addressing issues. Sometime services are delayed but it is mostly due for scheduling time of the individual providers. Sometime, a part is needed and there is a waiting time for approval and receiving. I also like when sears technicians come out for services.
Antonio, Thank you for your thoughtful review. We appreciate your feedback about customer service and systems. We understand delays can happen due to scheduling or parts availability, and we're glad our team has been able to help when needed. Your feedback means a lot to us! Sincerely, Angela
Updated review: Sept. 8, 2025
A Cinch representative has reached out and processed a refund. They have definitely attempted to rectify the situation. I appreciate the timely response and definitive steps to make things right. Thank you.
Original Review: Sept. 3, 2025
After scheduling an appointment for a simple dishwasher repair, we had no technician show up or contact us from the servicing company Whirlpool Factory Service. On 6+ calls to Cinch and attempts on their party to contact Whirlpool Factory Service I was left on hold for a total time of over 3 hours. We were assured an escalation on the day of the missed appointment and a callback from Cinch, it did not happen.
So the next day we again reached out to Cinch to try and secure a service provider, one of the agents provided a number that was again not answered.
I was finally forced to ask for a deductible refund which they are currently trying not to process, and a refund on what I consider to be a material misrepresentation in their service contract.
We have been customers for over 11 years. Please do not use this company.
Mark, Thank you for taking the time to share your experience. First and foremost, we want to sincerely apologize for the frustration and inconvenience you've encountered. As a customer of over 11 years, your trust means a great deal to us, and we deeply regret that this situation has caused you such disappointment.
We understand how upsetting it must have been to wait for a technician who never arrived, spend hours on hold, and receive no follow-up after multiple assurances. That’s not the level of service we aim to provide, and we take full accountability for the breakdown in communication and support.
Please know that we’ve been in contact with you and are actively working toward a resolution. Our team is committed to making this right and ensuring that your concerns are addressed fully—including the refund request and any service contract issues you've raised.
Your feedback is invaluable, and we’re using it to improve our processes and prevent similar experiences in the future. We appreciate your patience and the opportunity to correct this. Warm regards, Brooklyn
Reviewed Sept. 3, 2025
We have had cinch insurance since 8/4/2020. On Aug 25th our range quit working. We went on line and reported the problem scheduled an appointment and paid our deductible . .3 days later a technician arrived at our house. However, he did not have the necessary parts to repair he range. He ordered the parts said that would arrive on Saturday and that he would be back on Tuesday between 8AM and 5PM to fix the range. Someone stayed home all day waiting on someone to arrive or called no one did. At 5:30 we called cinch to find out what was going on. They told us that they did no have any technician to send to our home and that we would have wait until Sept. 11th b4 they could send come out . We will be without our range for almost a half month. We told them that this was unacceptable. They said this was the best they could do.....needless to say we are not very happy with the service we are receiving from cinch. I will not recommend this insurance company to anyone. They have lied to us. I will be in the market for another company. Please beware before you sign up with cinch.
Marwick,
We sincerely regret the delays and frustration you've experienced with your range repair claim. This is not the level of service we aim to provide, and we understand how disruptive it can be to go without a functioning appliance—especially when expectations have not been met.We’ve located your account and are actively working to expedite a resolution. While the initial technician visit was completed, we recognize the breakdown in communication regarding the follow-up appointment and the extended wait time that followed. We take full responsibility for the inconvenience this has caused and are committed to making it right.
Please know that your feedback is being taken seriously and will be used to improve our processes moving forward. A member of our team will be reaching out to you directly to ensure your claim is resolved as quickly and smoothly as possible.
Thank you for bringing this to our attention, and again, we apologize for the experience you've had.Sincerely,
Brooklyn
Reviewed Aug. 30, 2025
I am not happy with their services. Awful customer service. There have been multiple times I scheduled a repair and nobody shows up. 8-5 service times are not convenient. I’m still waiting for my payout check after 2 months.
Reviewed Aug. 29, 2025
After paying dues for nine years, Cinch failed to send anyone to check our heat pump air conditioning unit. They scheduled an appointment with Sears but the appointment was canceled mid morning on the day. A robot then rescheduled us for two weeks out. Once again the appointment was canceled at 11:15. After three months of this nonsense we spoke to a few of their reps. They told us that they can no longer find service people in the whole Washington DC area to work with Cinch. We were able to get our $200 service call fee refunded but not one cent toward our replacement unit. Conch is now a total scam!
Reviewed Aug. 29, 2025
This company is a SCAM and liars. Don't waste your money. Just save the money money in case your appliance breaks. And the people who work for these scumbags and lie so the company keeps making money should feel sorry for themselves.
Reviewed Aug. 28, 2025
I been without my air conditioner for a whole month in a hot house with three kids they keep asking when we gonna get our air fixed they are so uncomfortable this is pure hell i wouldn’t recommend this company to no one haven’t try to put us in a hotel or nothing I’m in Louisiana and yall know how hot it is here
Reviewed Aug. 23, 2025
I have been Cinch customer for more than 20 years. The company's service has consistent gotten worse as their prices have increased. For starters, all calls seem to be handled by the Philippians, so you only have a 50/50 chance of being able to understand the "Agent", and three of the last four service requests I made have taken weeks to resolve and become nightmares.
Let me give you two examples:
1) My central air conditioning failed in late June, 2025. I filed a service request and paid the $125.00 fee. It took 4 days for the first technician to show up, when he got here he diagnosed the problem as being a broken control wire to the outdoor compressor. He said he couldn't fix it and would report back to Cinch. Four days and 2 phones calls later an "a/c specialist" showed up looked around for about 1/2 hour and announced that the line needed to be replaced by an electrician. Another four days past by before the electrician showed-up and he too poked around for about a 1/2 hour before announcing that the problem was an A/C "low voltage - control wire" and he couldn't connect to the equipment. He also said he would let Cinch know to send the A/C guy back. At this point I looked online for a local A/C service. The next morning, I called (on a Saturday), two local A/C Service companies. One of them called back and came to my house within 3 hours. They ran the new control wire in about 45 minutes and the system was working. More than 2 weeks of waiting to get the system fixed and a competent service company resolved the problem in less than 4 hours (from the initial call).
2) A week ago today, my microwave stopped working. I immediately went on line and filed a service request and paid my $125 fee. Initially, I was told that given the age of my microwave they would prefer to replace it as opposed to repair it. I said great. They were supposed to get back to me in 24 hours with options. 72 hours later, I called to ask for an update and of course the customer services agents had no information. All of a sudden on Thursday, I got an email informing me that they were now sending a service technician out. The service technician came today (a week later), he checked the breaker box, looked at the unit for about 10 minutes, and announced that it is an electrical problem. So he packed-up and left saying we needed an electrician and he would file his report with Cinch right away. I just called customer service and they told me no report had yet been filed and that I should expect to hear back from Cinch by Wednesday. So it will be at least 2 weeks before I see the electrician, and then who knows. This appears to be a pattern, they send out improperly trained technicians who just bounce jobs back and forth.
I have friends who have other service companies and they don't have these problems. As soon as this issue is resolved, I am DONE WITH CINCH.
Corrine - Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused and the decline in the service you've experienced with Cinch over the years. The prolonged resolution of your air conditioning and microwave issues is definitely not the standard of service we strive to offer. Your feedback regarding communication barriers and the delays in technical evaluations have been noted and we greatly value your insights for our ongoing service improvements.
We aim to make every service request straightforward and efficient, and it's evident that your expectations were not met in this instance. To address these concerns promptly and prevent similar experiences in the future, we would like the opportunity to rectify the situation. Our customer service team is committed to ensuring your concerns are addressed.
We appreciate your long affiliation with Cinch, and thank you for allowing us the opportunity to regain your trust.
Reviewed Aug. 22, 2025
BEWARE!! The technician and this company are scam artists! They charged their $120 service fee two days before sending the technician out. He wasn't here long, but as he was leaving yesterday, he said he'd be back in a couple of days with the parts for the repair. Today, we got a phone call saying they closed our service request because our claim had been denied! The technician told them he saw evidence there had been a mouse inside the enclosure where our A/C unit is located, and that he thinks the mouse may have chewed the wiring and caused it to lose power. They said they don't cover repairs caused by pests. We had NO idea there had been a mouse inside there, because we are elderly and are not able to remove the panel to inspect the unit! That's what we paid THEM to do!! These people are con-artists! I would not recommend anyone using them for home warranty needs!! After researching online, I found they already have pending lawsuits against them, for allegations of fraud and other illegalactivities. We have decided to seek legal action against them, too. Apparently they have done this to a large number of unsuspecting customers!
Becca - Thank you for your feedback. We’re truly sorry to hear about your frustration and appreciate the opportunity to clarify. Our records show that your claim was denied due to evidence of pest-related damage, which unfortunately is not covered under the terms of your agreement. We understand how disappointing this can be, especially when the issue is unexpected. This information is provided in the terms and conditions which are provided to each customer upon enrollment and available for viewing at any time on your customer portal.
Please know, we value our customers and strive to be as transparent and fair as possible in every situation. If you have any further questions or would like to discuss your experience in more detail, please send us a private message with your contact details.
Reviewed Aug. 21, 2025
Long waiting times to talk to someone when you get someone they never give you a direct answer it’s like a read from a script. You can’t never talk to a supervisor they send you around in circles people come to your house, but they don’t fix anything because they gotta get to work approve that might take months nobody answers your questions I send you around in circles when it comes to air conditioning, you’re on your own
Reviewed Aug. 21, 2025
I had a major plumbing problem, and Cinch took care of it. Submitting the claim was simple. I just made a phone call, talked to the gentleman, and got it set up. The local plumber called me a couple of days later, came out, took a look at it, and said that they would report back to Cinch., And then they called me a few days after that, and said they were going to reschedule it. They came in and took care of it.
I'm very pleased that this was taken care of. I probably will extend my coverage once the year is over.
Jeffrey - Thank you so much for sharing your glowing review of Cinch Home Services! We're thrilled to hear about your smooth experience starting from your initial call to submit a claim. Your remarks about our commendable support and effective coordination with the local plumber perfectly highlight our commitment to providing reliable service. Knowing that you're enthusiastic about potentially extending your coverage brings us joy, and that's a tremendous testament to the value we strive to deliver. Your advocacy on social platforms and among friends is exceptionally meaningful—thank you for trusting and promoting our services. We look forward to continuing to meet your home service needs with excellence! - Amanda
Reviewed Aug. 20, 2025
Negotiated a home warranty when I purchased a new hiuse. Warranty was purchased with Cinch. It has been 5 weeks and I still have no washer. Initial service was scheduled all day on a Thursday. No one showed. Was then told Sat. Sat afternoon was told a part needed ordered. Part arrived on Tuesday, service call again on Sat. Once they started repairing part, found out motor was shot. Part not available. I have spent over 8 hours on the phone. Keep being told it is the pump, not the motor. Sears was service provider. They sent report motor was shot 8/5, 8/13 and 8/20. Still not resolved. Keep getting told the issue has been escalated and to expect an email in 48 to 72 hours. No emails ever arise. After 5 weeks, still no washer. Took my deposit/deductible the day I called in the issue.
Reviewed Aug. 19, 2025
I have been a customer for over 4 years, paying my monthly bills on-time. My evaporator coil went bad and needs replacement. Cinch is forcing me to either use their in-network HVAC vendor at a cost of $**, which I must pay out-of-pocket, or accept a minimal “claim credit” of $** (a difference of $1600) if I use my own contractor, while covering only the coil itself. They are recommending an obsolete R22 coil that will require future replacement when modern refrigerants are needed, effectively making me pay twice. Cinch is shortchanging me by shifting labor costs and offering a lowball payout that does not reflect the true value of the repair or my warranty fees. Their in-network HVAC vendor seems to be a complete swindler as they want $250 for pvc modification whereas I already have PVC available that can be re-used.
Overall, I feel frustrated and trapped because Cinch is forcing me to either use their vendor at a high cost or accept a lowball payout, while recommending obsolete equipment that will create future expenses. It feels unfair and exploitative, as my warranty fees should protect me from these kinds of financial burdens, not push me into paying twice for the same repair.
Imagine you bought a toy that’s supposed to come with free batteries forever. Now, the company says you can only get new batteries from their store, which charges $20, even though any store nearby sells the same batteries for $5. If you try to buy them somewhere else, they’ll only give you $2 back. That’s what Cinch is doing with my HVAC repair: they want me to use their expensive service or give me a tiny payout if I go elsewhere, even though my warranty should cover it.
Reviewed Aug. 18, 2025
On 04/09/2025, My Kenmore Refrigerator stopped working and needed repair. The Kenmore Refrigerator was a past Cinch replacement appliance. My Sears Home Warranty covers my Washer, Dryer, and Refrigerator. I opened a online service repair request for my Kenmore Refrigerator: Service Order # **. The Sears Cinch Home Warranty Services Customer Service informed me they had no contractors to evaluate, repair or service my refrigerator. I was told they could do nothing on their end and if I wanted my refrigerator repaired, I needed to locate a service repair person and pay them out of my pocket for the repair. I asked Sears Cinch Warranty customer service why I am being charged a monthly warranty fee for my appliances if they knowingly had no contractors to repair my appliances.
Of course I could not find any contractors on my own. I had to replace over $300 worth of spoiled food. I also had no choice but to purchase out of my pocket the total price for a new refrigerator from Home Depot: ORDER #**. Date Ordered: April 10, 2025. Order Total: $1,147.26. Sears Cinch Home Warranty Services also fraudulently charged me a $100.00 deductible for services they never had provided me. My Discover Credit Card Company refunded the $100.00 deductible. I also want to know if they have contractors available to make future repairs on the rest of the "covered" appliances?
If Cinch does not have contractors to repair my covered appliances, then I should have been notified prior to my appliances being in need of repair. I want a refund for the $1,147.26 cost of the new replacement refrigerator out of pocket cost and for the spoiled food replacement cost of $300.00 that is still owed to me.
June, We’re truly sorry to hear about the trouble you experienced with your refrigerator repair under our warranty service. It's highly disappointing to learn that the lack of available contractors and subsequent actions forced you into a position of inconvenience and unexpected expense. We understand losing perishable goods like your food items is deeply frustrating, and the cost of purchasing a new refrigerator is equally troubling.
We take such matters very seriously, as we're committed to fulfilling our duty in maintaining a hassle-free experience for all our valued customers. We plan to locate your account and conduct a comprehensive review of your specific situation to determine the next steps and capability gaps on our side diligently.
Thank you for sharing your experience; your feedback is vital as we work towards meaningful service improvements. We'd sincerely like an opportunity to address all complications and resolve your concerns to your satisfaction. We'll employ rapid actions with an aim to explore viable amicable pathways through our customer solutions team fairly proactively. Sincerely assuring endeavor is driven constructively. - Brooklyn
Reviewed Aug. 18, 2025
I’ve always had warranties on any of my appliances since I purchased homes as far back as the ‘90s. And I felt that it was beneficial to have coverage. But Cinch, it was transferred. I was with a company that they bought out. And so, I ended up getting them.
And so far, I’ve used them twice. And I’ve been satisfied with the service that I’ve gotten. The individuals have been professional, respectful of my home, and have taken care of the issue. When I submit a claim, I call the number, they send me a link, and then I answer the questions. And then they tell me that the assigned company will call me back, and then I’ll schedule an appointment with them. So, I did.
And it was done in a timely manner. I had to wait about three days, but they got back to me. And during the time slot, he was present, and he was on time. He explained everything that needed to be done.
Unfortunately, on my part, I paid $150 for something that I needed batteries for. So, the fee that you have to pay initially, I had to pay that before they could come out. And so, when he came out, he said the unit was fine, but my thermostat needed batteries. So, I put batteries in there, and it started working again. So, that was $150 for batteries, the batteries that I supplied. It was a grand amount to have to pay for that. So, that’s the only thing that that they need to address. They need to revisit that policy.
And so far with Cinch, I haven’t had any issues with regards to them sending someone who was able to assist me in a timely fashion, was professional, and did what needed to be done. And what I like most is that I don’t have to hunt around for anybody. There’s gonna be a qualified person to take care of whatever my needs are. So, they’re reliable. And so far, I’m happy with the service.
Thank you for taking the time to share your experience with Cinch Home Services. It's wonderful to read that you've had a largely positive journey with our team, and that you've found our claims process both straightforward and efficient. While we're happy to know that our technicians have been professional, respectful, and timely, we understand your suggestion regarding fee structures for minor issues like replacing thermostat batteries. Your feedback is invaluable in helping us improve our services to fit the diverse needs of our clients. We're also delighted that you'd recommend our services to others based on your experiences. We promise to continue delivering the quick and dependable service you expect. Thank you for choosing Cinch Home Services!
Reviewed Aug. 16, 2025
VISIT BBB TO SEE HOW THEY HAD DONE THIS EXACTLY THING TO THOUSANDS OF PEOPLE.
Maria, We’re truly sorry to see that your frustration continues, and we regret that your experience left such a negative impression. As noted in our response to your BBB complaint, we acknowledge the delays and communication issues you faced during your range claim, and we sincerely apologize for the inconvenience and disruption this caused.
While your unit was ultimately repaired and your deductible refunded as a gesture of goodwill, we understand that the process did not meet your expectations. Your feedback has been taken seriously and shared with the appropriate teams to help prevent similar issues in the future.
We regret losing you as a customer and want to sincerely thank you for the time you spent with us. Your loyalty is appreciated, and we respect the decision you’ve made.
Thank you again for sharing your experience. We genuinely regret that it unfolded this way. – Brooklyn, Customer Relations
Reviewed Aug. 16, 2025
The last three times that they came to fix my washer, they messed up the work. I’m not happy about it. The problem was the screw and they used the same one. It’s not working well. Last week, it started having problems again. I did not call about it anymore. I placed a new one and it’s working now.
Martin, Thank you for taking the time to share your detailed experience. We sincerely apologize for the recurrent issues with your clothes washer and the oversight involving the technician's repairs. It's disappointing to hear about your frustrations with maintaining the utility of your appliance. Your feedback is invaluable, and we'd like to set things right by addressing your unresolved concerns directly. A member of our resolution team will be reaching out to discuss your service issues and ensure a satisfactory solution moving forward. Thank you for giving us the opportunity to improve your experience with Cinch Home Services. - Brooklyn
Reviewed Aug. 15, 2025
I wonder if Cinch is a scam. Why do they offer Insurance when they know they can't find available companies to go to people's homes? I have paid for Cinch for years since Sears went out of business and they took over their warranty services. A few years ago, my washer was having problems Cinch made me pay my deductible up front but could not find anyone available in my area to fix it so they told me to find someone to diagnose it. I couldn't find anyone. Most companies were not accepting new customers. So I had to go buy a new washer. Now I am having problems with my stove and the same situation I have to find someone to repair this. Isn't this what I pay cinch for? They took my deductible again before finding someone to help me. shouldn't they take the money after finding someone to fix my appliance? So here I am paying for this warranty I can't use and don't have a working stove. If I can find someone to fix this I have to pay up front and hope Cinch will pay me back but I won't know for sure until after I have the work done and I pay out of pocket and they don't make it easy I have to jump through hoops to follow the to do list step by step. It's easier just to go buy a new stove. In the end I will probably pay more to pay diagnose and fix this then to just go buy new and less time consuming. The money I have paid Cinch over the years I could have had money for a new stove and new washer without the hassle.
Sanbud, We genuinely appreciate the time you've taken to express your concerns. It's concerning to hear about the recurring problems you’ve encountered with appliance repairs under your Cinch warranty. Your feedback indicates the urgency of addressing repair coverage and deductible practices. We’re keen on resolving this for you and enhancing our services. Please reply to us with your account details, and we will prioritize your case to ensure you receive the support you deserve. Thank you for your patience and for being a valued member of Cinch. - Brooklyn
Reviewed Aug. 15, 2025
I called for service for my refrigerator not cooling. I paid the $150 deductible and a technician came out and made a repair. The tech said give it 5 to 7 hours to get the proper temp. After a day the refrigerator did get to the proper temperature but the freezer did not. After several days the refrigerator also stopped cooling. Went online and requested another service. A week later someone came to repair the refrigerator. After about 15 minutes the technician stated the refrigerator would cost to much to repair and it could stop cooling again. He, the repair technician that was hired by Cinch, stated he will submit this stating it will need to be replaced. For the next week and a half I tried to call and send messages with no response. I removed the refrigerator and took it to the dump. Today, almost 5 weeks later Cinch called and said they scheduled another technician to repair the refrigerator. I advised them the refrigerator is gone as their technician stated it cannot be fixed and needs replaced. Cinch stated then they are canceling the ticket and not paying to replace. I advised them that their technician was the one who said its not repairable and will need to be replaced. They were rude and stated sorry if the refrigerator is not there the ticket is canceled. I paid $150 for the deductible and have been without a refrigerator for almost 5 weeks. Horrible customer service, at least for the service repair side, and not worth the trouble.
Jason, We’re very sorry to hear about your experience and the inconvenience you’ve faced—we understand how frustrating this situation must be. We’ve located your account and want to assure you that a specialist will be reaching out to you directly to address your concerns. Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right. – Brooklyn
Reviewed Aug. 14, 2025
I was with another company and Cinch took over it, and so far, so good ‘cause they’ve saved me some money. Requesting for service was easy and everybody that have come and done repairs have been very professional and on time.
Donna, We truly appreciate your decision to choose Cinch Home Services and for sharing your positive experience with us. It's gratifying to hear that our online setup has been straightforward for you, and that our team has been punctual and professional, offering significant savings through timely repairs. We're delighted to know you'd recommend our service and value our customer experience highly. Your strong recommendation not only warms our hearts but also encourages us to keep enhancing your experience with Cinch. Thank you for your feedback, and we look forward to aiding your home warranty needs in the future. - Brooklyn
Reviewed Aug. 14, 2025
The technician sent by Cinch really did his job. Now our AC works. My wife, she's complaining about it being too cool. There were multiple problems with the system and they fixed it. It took time to get the parts as it was an older system. They could have just replaced the whole system. But it worked.
Robert, Thank you for sharing your fantastic experience with Cinch Home Services. We're thrilled to hear that the technicians were effective in addressing your AC issues, and you recognized our commitment to fast service. We appreciate your understanding regarding the delay in parts and are pleased to know that our efforts and dedication stood out to you. It's deeply satisfying having contributed to your satisfaction, and we're grateful for your recommendations. Your positive feedback drives us to continue enhancing experiences for all our valued customers. Thank you for trusting us with your home service needs. - Brooklyn
Reviewed Aug. 14, 2025
I continued the home warranty with Cinch Home Services after purchasing my home from the previous owner.
I’ve only had one service with them, which was for my heater. It was okay, they came out the same day and checked it, and the customer service was good. They helped me through the phone and walked me through on what I have to do. The entire issue was resolved within three to five days.
Isatou, We are delighted to hear that your first claim with Cinch Home Services exceeded your expectations. It’s wonderful to know our team provided prompt and comprehensive assistance, ensuring a quick resolution to your water heater issue. We take pride in our service efficiency and commitment to keeping our customers' mind at ease. We appreciate you for sharing your experience with us and look forward to continuing to support your home warranty needs! - Brooklyn
Reviewed Aug. 14, 2025
I have had Cinch since April and I already made two claims for my furnace and air conditioner. The furnace had a short in it and the fuse would blow. One day, we had flooding in our laundry room and the water condensation was all over the furnace due to a tipped pan that the water goes in. Cinch was fast and quick. Both claims were good and I was pleased at the end of the services that they did.
Carol, We're thrilled to hear about your positive experience with Cinch Home Services! It's wonderful that our claim process and rapid response exceeded your expectations for both your furnace and air conditioner issues. We strive to provide solutions efficiently and effectively, ensuring customer satisfaction. Thank you for your glowing recommendation. Should you need assistance in the future, we're ready to offer the same level of service. Sincerely, Brooklyn
Reviewed Aug. 14, 2025
I’ve been with Cinch for about five years now and as a real estate agent, I used to use Cinch to help my clients have home warranties when they buy new homes.
I used their online system when filing claims. I've called so many times that I know how to bypass all of the prompts to directly get to somebody. You hit 0 three times. They're going to ask what my address is. I'll say, “Yes, that's my address.” And then I'm gonna hit 0 again, and it will send me directly to a person.
I've never had a problem with Cinch until very recently, to the point where I might switch home services. I have an HVAC that needs to be replaced. Cinch denied the claims to get it replaced. It has not been performing properly for two years already. Part of our agreement is that they'll replace or repair. I asked them to replace it because the system was old, but they said no because it was old and that it wasn't broken.
I had to pay for an HVAC system on my own. And that is upsetting because for two years I tried to get them to do this, and they sent me bad company after bad company. I’ve made about 100 calls for this. I've brought Cinch thousands upon dollars, tons of clients, tons of friends and I use them for my own properties. I got to the point where I was thinking of getting a lawyer because I have a good claim. I'm in a spot right now where I don't know if I want to do that, if I want to move on or not.
This is hard because I like Cinch a lot. I call all the time and tell them they are a good company and I refer them all the time. And them not wanting to replace the HVAC system, to me, is a breach of contract. I have the contract that we both signed said that they will replace or repair.
I would have been happy even if they replaced the condenser unit, which was the thing that was broken but the escalation department wouldn't even do that. Every time I tried to call customer service, it seemed like they all had the same knowledge, then sent it to escalation, then this department kept denying us the replacement. It seems like they're the problem. I understand they need to save company money.
Outside of this, the customer service was great. They were always nice, especially because I wasn't so nice sometimes. I appreciate them being patient with me and understanding that I have a business. And my business relies on their business.
We’re glad to hear that your early experiences and interactions with our customer service team have been positive, and that our online platform has served you well. That said, we’re deeply sorry for the frustration and disappointment surrounding the handling of your HVAC system. We understand how critical reliable coverage is, and we regret that your expectations weren’t met in this instance.
Your feedback about the escalation process and phone system navigation is incredibly valuable, and we’re committed to improving those areas. We’ve located your account and will ensure a specialist from our team reaches out to you directly to review your concerns and explore possible next steps.
Thank you again for your candid insights. We’re listening, and we’re here to make things right. – Brooklyn
Reviewed Aug. 14, 2025
My recent claim was fairly painless so I was very happy with it. Cinch was very quick to send somebody out. A technician contacted me within two days. But we had to reschedule so my claim didn't get done within a week. That was fine. So far, my experience has been very good.
Damien, Thank you for sharing your positive experience with us! We're thrilled to hear that the claims process was seamless and that our technician could address the issue efficiently. Your recommendation means a lot to us, and we're glad to know you find our service worthy of such high regard. We look forward to continuing to provide you with excellent service in the future. - Brooklyn
Reviewed Aug. 13, 2025
I've only had to use Cinch once and it was easy. My air conditioner just stopped working. I paid my deductible, and that's all I had to do. The man came out the next day, fixed it, and he did a good job.
Karen, Thank you for sharing your wonderful experience with us. We're thrilled to hear about your satisfaction with the prompt response of our technician and the ease of the claims process. Your positive insight confirms our commitment to providing top-notch service and solutions for our customers. We value your recommendation and are eager to continue delivering exceptional service whenever you need us. Thank you for choosing Cinch! - Brooklyn
Reviewed Aug. 13, 2025
It's hard to reach people at Cinch. The issue with my AC was identified four weeks back, I still don't have my AC, and the process is taking so long. The product warranty is still intact, so I asked them if I could pay for the labor and have Cinch reimburse me. It’s a simple question and no one has gotten back to me yet. Earlier, the service was better. But as of late, it's been bad.
Prasad - Thank you for taking the time to share your experience. We sincerely regret the frustration you've encountered with reaching our team and the delays in your AC repair. We understand how important timely and convenient service is—especially when dealing with essential home systems like air conditioning.
Your feedback about the long hold times and lack of responsiveness is concerning and has been shared with the appropriate teams for review. We also appreciate your suggestion regarding labor costs and will ensure it’s considered as we evaluate ways to improve flexibility and support for our customers.
We’re committed to restoring the level of service you’ve come to expect from us and would welcome the opportunity to make things right. We located your account and will reach out personally to address your concerns.
Thank you again for your candid feedback—it helps us improve.
Reviewed Aug. 13, 2025
I have had Sears/Cinch home insurance for over five years now. Certain issues were fixed in a timely matter and well, while others were not handled at all or service people were incompetent at best. Currently have a broken washer and dryer that have been broken for three weeks. Customer service only responds that they're waiting for approval and can't help me and the appliance company they are working with will not return phone calls or update. Seriously considering canceling the coverage because of this.
Irina - We sincerely apologize for the frustration you're experiencing with your current appliance issues and our service. We understand how challenging it is to be without a working washer and dryer, and we're sorry for the interruptions in communication regarding your case status. Please rest assured that this feedback is invaluable in helping us improve our processes and service offerings.
To resolve this issue as soon as possible, we've highlighted your case for immediate attention and action. One of our dedicated customer service team members will be reaching out to update you and work towards expediting a resolution. Your concerns are our top priority, and we are committed to providing you a solution.
Thank you for your patience as we work on correcting this situation. Let us restore your confidence in our service. - Amanda
Reviewed Aug. 13, 2025
We've had some issues when submitting a claim with Cinch. But the last issue we had on the dryer was resolved by a great girl named Anne, who was amazing through the whole process. For the most recent claim for our air conditioner, the turnaround time was quick. They had somebody out here the next day. When partnering with the right service people, it's an incredible experience.
Reviewed Aug. 13, 2025
I enjoy having my home warranty with Cinch. When I call them or go online for the service, they are quick to respond. Everyone they have sent out was professional. I still don’t know what’s happening, but I appreciated them for explaining and what we can do in the future especially with the AC because no one teaches you what to do when you buy a home. The contractor was giving us suggestions on what we can try doing to alleviate anything, to clean something out and to get maintenance.
When I was using the app, I had questions, but I had to put a down payment down before I could get them answered to see if that was what I needed. Our down payment is $200 but if we needed a new something, it’s $300. They give options, but I don’t know if that’s the right one and I hope I’m not penalized for it. I wish there were more options and a number to call if I have a question or like the little auto chat thing before I made the payment. Sometimes the phone can be too much and I know a lot of places are doing the AI robot thing where you can chat with them and they can probably have answers to your questions. I thought that would be a good idea.
I appreciate that Cinch uses third-party contractors because it lets me know in the future that I can go to that business because of the service they’ve provided for me and I can refer them to other people. And I do appreciate Cinch for everything. I’ve even referred them to my grandmother and one of my best friends who was having health issues.
Donnie, Thank you for your glowing review and for sharing your detailed experience with Cinch Home Services. We're thrilled that our technicians were both informative and professional, aiding not only in repairs but also in helping you navigate the responsibilities of homeownership. Your constructive suggestion about having a more immediate assistance feature for technical queries is incredibly valuable, and we will certainly consider this as we look to improve our online experience.
We greatly appreciate the trust you have placed in us by referring your family and friends, and we're delighted to be achieving outcomes that earned your confidence. It's important that mutual transparency—to provide accurate appliance details—continues to fast-track solutions, ensuring your peace of mind when larger issues arise. Thank you once again for your kind words from all of us at Cinch Home Services; we look forward to serving you and those referred helpfully and efficiently in the future. - Brooklyn
Reviewed Aug. 13, 2025
Awful awful. Hvac issues, the provider they send out apparently don't have nothing in stock after you waited a month for appointment for them to come out. This is my 2nd time after the first provider was supposed to fix it... When you call, you better have some patience, nobody speaks English.
LaWonda - We’re truly sorry to hear about the frustration and inconvenience you've experienced with your HVAC service. Waiting a month for an appointment only to find that parts were unavailable is understandably disappointing, and we regret that this has happened not once, but twice.
We also apologize if communication during your calls was difficult. We strive to ensure that every customer feels heard and supported, and we’re actively working to improve both our service partner network and our customer support experience.
Your feedback is incredibly important, and we’re committed to using it to make meaningful improvements. If you're open to it, we’d appreciate the opportunity to review your case in more detail and work toward a resolution. If you'd like our help, please send us a private message with your contract details so we can locate your account and reach out to help! Thanks, Amanda
Reviewed Aug. 10, 2025
I’ve been with Cinch for almost two years. I’ve had a home warranty before. One was terrible and I wanted another one. I did some research on what might be the other one and I saw some reviews on Cinch that were decent.
When submitting a claim, I make a phone call and pay for it over the phone. And they send someone out. It's quick. The contractor I’ve dealt with has been good. He fixed the problem for me with the HVAC, the repair issue was that the blower was really dirty, and the HVAC wasn’t up to speed. It needed some refrigerant. He figured out which parts needed attention. Now, it's functioning great. He did a great job.
Here's my one complaint I have about them. When you call, you can't get a human. And they want you to schedule something and pay for it. Sometimes, I need to ask “Is this something my policy is gonna cover? Do you have somebody in your list that can cover this issue for me?” When somebody comes, it's good.
Reviewed Aug. 10, 2025
I had to have the gentleman come twice. The first time he came, I was able to make the appointment easily. The second time, I had to call the generic number and go through the whole process again just to set up another appointment for the same issue. They don’t have a direct line where, if somebody has come before, they would be able to get you directly that same personnel back. You have to go through the transition of the phone each time.
Manila, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear how much you appreciated our technician’s skill and the prompt follow-up services. It's great to know you found our representatives' professionalism and clarity valuable. We apologize for the less convenient scheduling process and genuinely value your suggestion for a more streamlined appointment system. Your feedback helps us make meaningful improvements, and we're committed to enhancing our service based on dedicated customers like you. We look forward to serving your needs in the future. - Brooklyn
Reviewed Aug. 10, 2025
When I purchased my home, it was recommended that we get home warranty insurance. Repairs are handled well. This recent one, they came out very quickly and it was great. Sometimes, communication when setting up the appointment is difficult, though. Also, the charge for a visit has gone up a lot in the last 10 years. I'm not happy with $150 to walk in the door. The amount has tripled since I started having home warranty service.
The automated system for filing claims doesn't work. It has glitches I tried it one time. I started to do it, but is doesn't let me complete doing it online. Then when I spoke to someone, they told me, "You already have a claim in," because the person had done one. There were suddenly two. There is a problem with their automated system and I'm not happy with that. I'm probably not gonna try using the automated system anymore. It’s a lot of wasted time. I'll call up directly. I'm old-school and I like to be able to call up and speak to someone. Every time I try to use the automated system, I end up needing to speak to someone anyway. In general, a home warranty is a good idea. I have recommended getting home warranty insurance to other people, and if they asked me who I was using, I would tell them.
Dorothy, Thank you for taking the time to share your feedback about Cinch. We're glad to hear that you've found the repair services smooth and satisfying over the years. However, we're sorry to learn about the challenges you've encountered with our automated service request system. Your preference for human interaction is understandable, and your experience with duplicate claims should not have been the case. We'll forward your feedback to our support team to improve our processes. Furthermore, we recognize your concern regarding our increasing service charges. While it’s a common industry progression, your perspective is essential as we aim to keep our services at competitive rates.
Thank you for highlighting the efficiency of our repair services covered under the warranty, and we will also review the processes to simplify our communication systems. We genuinely appreciate your decade-long trust and would love to address any lingering concerns, so please feel free to contact us directly for further assistance. We'll continue striving to achieve a fully streamlined experience that complements the efficient repair processes you value.
Thank you again for being a valued customer and offering your comprehensive assessment, helping us improve as we move forward together. - Brooklyn
Reviewed Aug. 9, 2025
I had another service provider and then Cinch bought them out, and so I just continued with this company. They simplified the claim process even more. They give you a category as to where your service might fall under. You state that, and then they will tell you if you have to pay your deposit or what your allotment is first. And then they will provide a company. They don't give you a choice of different companies. They tell you what's available and provide it.
When I called, I couldn't connect with the company. In some kind of way, they called and got the person to come out after two days. Usually, they will have someone call you either that evening or definitely the next day. But with this last occurrence, that's the only thing that didn't happen.
I know everything is getting higher, but I think some of the jobs might be minor. 200 is a little steep, so I try to make sure it's an actual need.
When I had an issue with the doorbell, the contractors came out at least twice. It will work for a little bit, but not long-term at all. So, I stopped calling about it because it's a lot to throw away money on something that's not going to last.
I've had one company in the past that used a layered approach. But they were right on time to make sure they got every issue solved, and I never had any more problems. Cinch is comprehensive with the companies that are provided. The quality of the contractors sent has been pretty good. They seem to know what they're doing. What I like best is that they're able to fix the problem, whatever it might be. Some of the companies and representatives are more personable than others. The last one wasn’t person-oriented at all. But he fixed the problem. I hope they can be more personable.
Gwendolyn, Thank you so much for your kind words about Cinch Home Services. We're delighted to hear that your transition was smooth and that the improvements we've made are making a real difference. Knowing that the claim submission process feels clear and well-organized is exactly the kind of feedback we strive for.
We’re also glad to hear our contractors have been responsive to your post-claim needs, and we appreciate your patience during those brief connectivity hiccups. Your thoughts on service costs and repair experiences are incredibly valuable—we’re always working to improve efficiency and reduce costs where we can.
It’s especially rewarding to know that our team’s problem-solving and professionalism continue to give you confidence. Thank you for your trust and for choosing us to support your home. – Brooklyn
Reviewed Aug. 9, 2025
A friend of mine who runs an appliance repair business told me that he was working with Cinch. He said I should get on board with them because it was the same with Sears(which I had then), except they have plans where you can cover all your appliances for more or less the same amount of money. And if they can't cover it, they'll fix it or pay for it.
I've only used them at least three times in the last few years. I know you can do it online, and calling is a bit of a challenge. What I don't like about online request is that you cannot choose the company you prefer to come out. For example, my friend runs his appliance repair business. I prefer to use him because he's my friend. I know where he lives. I know he won't mess around, as opposed to a company I've never heard of, which may come out and may not do such a good job. I mentioned this to Cinch the last time I spoke to them two weeks ago.
When I call, it's hard for me to get another human. It's all automated. When I get someone, they put me through to the claims department. And then I tell them ''I want to use All Appliance Pros,'' and then they put me through.
One time, they sent out somebody from Brooklyn and it was not a good experience. It was a terrible experience. He tried to say that there was no problem. Then I showed him the problem. He said he would get back to me but he never did. And when I called them, they said they would take care of it. And two days later, Cinch emailed me with a payout. The technician wasn't going to do the repair. And he basically put it through as a total job. So, I called back Cinch and told them this is why I like to call and refer my friend's company or a company I know. Other than that the claims process is pretty good when you get a human on the phone.
Cinch is a little pricey. But again, if I had a dryer break, and it was old, and the guy came and couldn't fix it, I like the option that they’ll either give me a replacement for no cost to me other than the deductible or they'll give me a payout and then I could put that towards buying whatever machine I want.
My friend who runs his business told me recently, even though I pay a $150 deductible plus $56 a month, it's still cheaper than calling him cold for him to come. He says he charges $250 and up and then just to walk in the door.
When I call, sometimes I get someone hard to understand. So, it's a little difficult to have the back and forth when you're trying to be specific. But they're very nice and very knowledgeable, so I've never had to hang up or scream at somebody.
Robert, Thank you for taking the time to share your detailed experience with Cinch! We're delighted to hear that you've found value in our appliance coverage and appreciate the kind recommendation from your friend in the repair business. Your input about the call experience is invaluable, and we're committed to ensuring a smoother interaction whether you're online or on the phone.
We regret any inconvenience regarding the service partner sent from Brooklyn and will explore options for enhancing choice in service times and provider compatibility in your area. We’re glad we could resolve an unyielding repair through a prompt payout, highlighting our effort to stand by our service commitment. While the premiums include some costs, you're saving substantial amounts beyond warranty protection in comparison with do-it-yourself repairs.
Your satisfaction is paramount, so knowing you're overall pleased affirms we will work diligently on the areas we can improve. Thank you for trusting Cinch, and we’ll strive to offer greater efficiency and responsiveness in the future! - Brooklyn, Social Media Team
Reviewed Aug. 9, 2025
We went with Cinch Home Services because it has lower deductible rates and higher maximums. I mostly submit my claims online, and it’s pretty user-friendly. It was just one time that it wasn’t submitting, so I had to call. But, overall, it’s very easy.
We’ve submitted claims on the dishwasher, fridge, and microwave. The freezer was leaking, and the contractor just needed to get some of the ice out so it wasn’t clogged anymore. The dishwasher was also leaking and wasn’t cleaning very well because one of the sprayers was in the wrong spot, so the contractor fixed that. Everything has been working well since the repair.
The contractors were nice, professional, and explained stuff well. They’ve been pretty quick to address issues and get things fixed. The people have been easy to work with. Overall, it’s been pretty good. I would recommend Cinch Home Services.
Mikayla, We are thrilled to hear about your positive experience with Cinch Home Services! We're glad that you found our online claims submission to be user-friendly and that the resolution of your appliance issues met your expectations. It’s the goal of our contractors to execute their tasks with professionalism, and it's reassuring to know that you received courteous and articulated service from them. Thank you for your kind recommendation and trust in our service—which remains a high priority on our track. We look forward to keeping your home running smoothly! - Brooklyn
Reviewed Aug. 9, 2025
Cinch came as part of the warranty when I went through my mortgage process to purchase my house and I’ve had them for about four years now. They have an online process that you submit a claim for. It involves identifying the appliance so that they can provide better service. They set up an appointment with a local vendor that they deal with. That vendor reaches out, sets up an appointment to come to the house in order to assess and potentially fix the issue. Their online service is really easy to use. It's better than most sites I've ever been on.
I've probably submitted three or four claims. Most of them were very minor but I had one claim that wasn’t completed in a timely manner. I felt the pain on that one because it was the refrigerator going out, and that suddenly required us to purchase $50 to $60 worth of ice to keep food products cool. I reached out to them but they said they don’t reimburse ice. That's the closest I've had to a bad experience with them.
I've spoken to the local vendors that they deal with and they've always been really respectful. They've reached out and tried to do what they could to help resolve the issue. And when they couldn't, they would explain and we would understand what was going on.
I really like having the service because it takes home ownership a little bit closer to that rental ownership, like when something breaks, you can call the landlord and say, “This needs to be fixed.” It's nice to have sort of that same process with major appliances around the house. “Hey, the AC went out. Let me call and get them work on it right away.”
Overall, I recommend Cinch Home Services.
We understand the inconvenience caused by the refrigerator delay and appreciate your patience through that situation. While we regret not being able to cover the cost of ice, we’re grateful for your understanding and continued trust.
Your recommendation means a lot, and we’re committed to making every experience even better moving forward. Thanks again for being part of the Cinch family!- Brooklyn
Reviewed Aug. 9, 2025
We got a homeowner’s warranty when we bought our house in 1996. It was with HMS, and HMS became Cinch. What I like about their service is that it works. We’ve had our heating system replaced, our air conditioning system, the washer or dryer replaced. They have been easy to work with.
Granted I’m old school, I like being able to pick up the phone. When we submit a claim, we call to say what appliance it is that’s wrong, and then they will collect our deductible and will assign someone to fix the problem. Usually, within a day or two, someone’s assigned and out here. For the most part, the contractors are very knowledgeable. The’re able to identify the problem and also give me an idea of what the heck is going on.
But lately, I’ve had to do it either online or automated. We have a particular heating and air conditioning person who’s one of the contractors, and we like to have them come cause they know our system intimately. A lot of times, I have to make a second call to make sure that they get assigned and not someone else. But Cinch is very open to that and very willing.
Robin, Thank you for your long-standing trust and valuable feedback. We're thrilled to know that the transition from HMS to Cinch has met your expectations and that our service over the years has continued to provide genuine value, particularly with heating and air conditioning solutions. Your flexibility with embracing our online claim system hasn't gone unnoticed, and we're pleased to accommodate your specific contractor preferences to ensure the job is done right, respecting your home's needs personally. Offering consistent, reliable experiences exemplifies our commitment to valuing our customers' time and ensuring their peace of mind. Helping to maintain your home with ease and quality is at the heart of what we aim to do, and your satisfaction makes the effort truly rewarding. Thank you for considering Cinch a valuable asset and for recommending us to those seeking dependable home warranty support. -Brooklyn
Reviewed Aug. 9, 2025
I've had Cinch since 2016. What I like the most is how fast they move once you create a claim and the fact that if one of the service providers isn't following up with you or communicating with you, they'll move you to a new provider with no problem. You don't have to stick with the same provider.
I usually submit claims through a call. Then the automated system sends me a text with a link to start the claims process. The contractors are good quality, the ones that actually do what they're supposed to do. But I definitely had to change two different contractors.
One came out. And I don't know if he was trying to sell me his services. I had to get HVAC done and he wasn't reporting to them what was going on. So, they sent out another contractor. And he could see that I needed a new system. He got me a new system, but I don't know what that was about.
I had a stopped-up sink and called. Someone was supposed to come out, but didn’t call me for five days. When I called back, they sent someone else who came the next day. So, it depends on their contractor. I don't fault Cinch for that.
April, Thank you for sharing your positive experience with Cinch Home Services! We're thrilled that the process for handling your claims has been so straightforward and efficient. We're delighted to hear that our response in handling contractor issues swiftly and the ease of contacting our support team have positively impacted your experience. Your recommendations and feedback are greatly appreciated, and we look forward to continuing to provided the commendable service you’ve experienced thus far. Thank you for entrusting us with your home needs! - Brooklyn
Reviewed Aug. 9, 2025
I'm a Realtor and I work with Cinch. As compared to competitors, Cinch is more responsive. And I like that I can get ahold of the regional rep when I need to.
I had a seller call, and got the runaround because we needed a lien waiver. There's a standstill when it's sellers' coverage and unfortunately, the companies that come out and do the work can't issue a lien waiver until they're paid by Cinch. And they said that sometimes, the payments that Cinch releases in portions, are not timely. And that's often after closing. I let Jason know that and he got me some documentation today.
Other than the language barriers, the interactions with technicians have been fine.
Amanda, Thank you for sharing your experience with Cinch Home Services. We're pleased to hear that you're generally satisfied and appreciate our team's responsiveness and your ability to connect directly with the regional rep. We apologize for any inconvenience caused by the payment delays affecting the lien waiver process for seller's coverage but are glad Jason resolved it effectively for you. Regarding the language barrier during your recent technician service, we value your feedback and will use it as an opportunity for improvement. Thank you for choosing Cinch and for highlighting both where we excel and where we can do better—your insights are essential to enhancing our service. - Brooklyn
Reviewed Aug. 9, 2025
Cinch helped me out with my AC problem in a semi-fast way, and it was resolved. My air conditioner went out, and it was very warm out, and I needed Cinch to respond swiftly. But it was taking them a while, so I contacted my Realtor, she got me in contact with a representative, and he took responsibility and helped me out with that. When the contractor came out, it went well because he was able to get it fixed very quickly.
Joshua, Thank you for choosing Cinch Home Services and for sharing your thoughtful review. We're glad to hear that, despite an initial delay, our representation delivered and that the contractor quickly resolved your non-functional air conditioner, ensuring your system was back to running smoothly—which we understand was urgent. We recognize that initial communication with us varied, and we appreciate your patience and the real estate agent's invaluable assistance in reaching out more effectively. We are committed to enhancing our communication processes to streamline experiences for homebuyers like you. Your feedback is crucial as it guides us toward creating a consistently efficient customer service journey. Thank you for trusting in our coverage; we've been striving to exceed your expectations and reinforce satisfaction for the long term. - Brooklyn
Reviewed Aug. 9, 2025
I’ve submitted a claim to Cinch, and my experience was great and I had no problems at all. The technician who came out was very helpful with convincing me to stay with Cinch whenever my contract expires this September.
Loyd, Thank you for your uplifting review! We're thrilled to hear that your claims experience with Cinch was both smooth and satisfying, and we're pleased to know that the technician not only resolved your issue but also made a positive impact in convincing you to stay with us. Your commendation of our customer service and coverage is sincerely appreciated. We look forward to continuing to meet and exceed your expectations. Thank you for recommending Cinch, and if there's ever anything more we can do for you, please let us know! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been, so far, the best home warranty that I’ve had because of what’s included in my package. I have been trying to get my brother to cancel his warranty from another service provider because he doesn’t have the coverage that I have. The last claim that I called in was for my garbage disposal. I had to pay $150 for something that I could have done myself. The technician was in here for no more than three minutes. I hope that didn’t affect how many times I put in a claim, because that was for no reason.
One thing with Cinch, though, I had to replace my black refrigerator, but they offered me a white one or money. I didn’t know if they would offer me the same color of the appliance. The main thing overall is I am really pleased with the technicians. They have been professional and got the job done. They have been the best.
Annette, Thank you for your share! We truly value insights like yours, which highlight what sets us apart .At Cinch, we’re pleased to know that our comprehensive service plans, prompt assistance, and professional technicians have made a strong impression. While we understand you might have resolved the garbage disposal issue independently, we're dedicated to providing exceptional service no matter the call. It’s delightful to hear you’re considering recommending us to your family—it’s the highest compliment! We strive for resolutions and ensure that your service experience leaves a positive impact long-term. Thanks again for choosing Cinch, and we're honored to perhaps offer your brother an equally great experience! - Brooklyn
Reviewed Aug. 9, 2025
Cinch Home Services is fine, but the fees are going up so high. I am pleased with the workers that they sent out. The technician for the garbage disposal was very good. I have already recommended Cinch to friends.
Joe, Thank you for sharing your positive experience with Cinch Home Services. We're delighted to hear that you've appreciated the convenience and proficiency of our contractors over the years. It's fantastic to know that even during individual instances where equipment like your dishwasher required attention, using our system and having a familiar contractor provided reliable results. We welcome your feedback on service fees, and rest assured, we'll keep monitoring their impact on maintaining quality. Your advice for fellow homeowners to consider household appliance coverage is valuable, and we look forward to continuing to support your home warranty needs. Your recommendation means a lot to us—thank you for trusting Cinch! - Brooklyn
Reviewed Aug. 9, 2025
Cinch has been very good compared to the previous ones I’ve had. Their response time is impressive. The technicians are professional. Here's my one and only complaint: The app to start the process is very unfriendly. It asks for all stuff that people sometimes can't even get to, like serial numbers. When you call them, you can't even hardly get through, or you get somebody out of the United States.
Mary, Thank you for sharing your experiences with us! We're glad to hear that our rapid response time has met your expectations, but we apologize for any inconvenience caused by the professionalism of the technicians. Your feedback regarding our app's usability and communication barriers with support is valuable, and we're working on improvements in these areas. We appreciate your input as we strive to enhance our services and ensure a more seamless experience for our customers. Please let us know if there's anything more we can do to assist you further. - Brooklyn
Reviewed Aug. 9, 2025
I got Cinch eight years ago when I bought a house. The experience has been okay. I submit the claims online and it's all automated. The process is fairly easy. I'm not too good with the automation, but I got through it. When asking for an operator, the call is AI-generated, but you can speak to a representative eventually.
It's just when you have an appliance go out and you have to submit a request, it could be days later before you get actual service. Recently, the air condition wouldn't quit running, and so I cut it off. I had to call another provider and pay for it out of pocket and Cinch won't reimburse that because it's not their provider.
Their providers seem to be fairly knowledgeable, but I would recommend improvements for having quicker service and having to call an outside person for an emergency service ahead of just waiting for a Cinch service provider to call you.
They give 24 hours for the service person to call you. If they can't work on the appliance because of the brand, they take another 24 hours to find somebody else. I had that with a Bosch dishwasher. The first provider couldn't fix it and it took the second provider a couple of days to come fix it.
Harry, Thank you for sharing your experience with us. We understand the importance of timely service, especially in urgent situations like yours with the air conditioner. We apologize for any inconvenience you faced due to delays and issues with the reimbursement. It’s valuable feedback like yours that helps us improve our processes.
We are pleased to hear that submitting claims online was fairly easy for you and that the technicians dispatched appeared knowledgeable. We strive to pair you with capable and responsive service providers and appreciate your patience with the booking errors faced with appliance repairs like with your Bosch dishwasher.
Your feedback is invaluable in our continuous improvement efforts. Thank you for choosing Cinch—we appreciate your insights as we strive to enhance your overall experience with us. - Brooklyn
Reviewed Aug. 8, 2025
I found Cinch after my Realtor recommended them. I had filed a claim and it was very easy. The claims representative was very courteous, prompt, and answered all my questions. The quality of the work was very good.
Lisa, Thank you so much for sharing your wonderful experience with Cinch Home Services. We're thrilled to know that our claims process was straightforward and efficient, and it's great to hear that our team was prompt, courteous, and answered all your inquiries effectively. It’s equally delightful to learn that you were impressed with the quality of work provided, confirming our commitment to excellent service. We look forward to continually meeting your needs and exceeding your expectations. Wishing you more seamless experiences with Cinch Home Services! - Brooklyn
Reviewed Aug. 8, 2025
I’m done with Cinch. They were a wonderful company when they were TotalProtect, but when Cinch took over, they’ve become the worst company to deal with ever. I was with them 14 years with only four claims the entire time. My Realtor paid for my first two years when we bought the home.
The AC went out about three months after we moved in, and they replaced my outside unit only, which was against code in the state of Florida, but I didn’t know that at the time. Two weeks after that, the water heater went out and they replaced that, but the contractors they used were not licensed and used stainless steel fitters. In two years, they started rusting pretty bad and the entire water heater fell out of my wall and tore the gas line out of the wall. Luckily, the original gas lines that were installed with the original water heater were flex cuff couplings, so it didn't actually break the gas lines, but the water heater was at a 45-degree angle.
My AC inside unit went out, and they tried to repair it for a month, but they couldn’t seem to find the problem with it. They finally sent out their senior technician, and he found that there was a small hole in the coil, and the unit was so incredibly old that it would need to be replaced because they didn't make the size coil anymore. The owner then called me up to say they could modify a new coil, fit it in there and have the AC back up running again, and I said okay. He submitted the report and Cinch wouldn’t authorize it, but they would put the request through the department that makes decisions on claims. I never heard back from them. And I couldn’t reach out Cinch. I would get a call center in a different country that could only send emails. Nobody from Cinch bothered to call me, so I got fed up and canceled my membership.
Two weeks later, somebody from Cinch called and offered me a lower rate from $59 to $39, and I told them, “I just dropped $8000 for a brand-new AC unit, you could offer me $1 a month for the next 25 years and I wouldn't do even do it,” and hung up. They've tried to call back three times, but there is no chance I’m going back to them.
Norman, Thank you for being a Cinch customer for 14 years. We’re truly sorry to hear that your experience has declined after such a long relationship. The issues you’ve faced with your AC and water heater, along with the communication breakdowns, are deeply concerning and not reflective of the service we strive to provide.
We understand how frustrating it must have been to deal with delays, unlicensed technicians, and unresolved repairs—especially while traveling. Your feedback is invaluable, and we regret that we didn’t meet your expectations. We’d appreciate the chance to review your case and see if there’s anything we can do to make things right. Sincerely, Brooklyn
Reviewed Aug. 8, 2025
Cinch was introduced to us by the Realtor, and we’ve had it for five months since we bought that house. Three weeks ago, we had a plumbing issue, and the claims process went very well. We’re satisfied.
Woinshet, Thank you for sharing your wonderful experience with Cinch Home Services! We are delighted to hear that the claim process for your plumbing issue went smoothly and that you were pleased with our service. Customer satisfaction and reliability are what we strive for daily. Your recommendation means a lot to us, and we look forward to being there for you whenever you need assistance in the future. - Brooklyn
Reviewed Aug. 8, 2025
I had water pipes and sewer lines having issues and Cinch sent B&L out. He did a great job clearing the stopped-up drain. There was a lot going on and I felt like he wasn't listening to me. He didn't turn the water on far enough to even notice what I was talking about, which I did let B&L know that. They sent someone else on the second call instead of sending him back and this guy was great. He was awesome. He asked me where the problem was and we went through all of it together.
Submitting a claim was a really hard at first ‘cause I couldn't get anyone on the phone. It was a struggle. But my Realtor helped me get a different number to call, and the communication problem was solved.
Lee Ann, Thank you so much for your detailed and thoughtful review! We're glad your realtor introduced you to Cinch, and we appreciate your patience through the initial communication challenges. We're sorry to hear your first claim experience wasn’t ideal, but we're thrilled the second contractor provided the attentive service you deserved. It’s great to know things are running smoothly now, and we truly value your recommendation. Your tip about using the correct contact number is spot-on—and we’ll keep working to make that first step easier for everyone. Thanks again for sharing your journey with us! - Brooklyn
Reviewed Aug. 8, 2025
I’ve been with Cinch ever since I got the one-year warranty that came with the home, and I just continued the service. But I just had to file a claim because my air conditioner went out, and I just didn’t like the way the air condition contractor went about it. Cinch is ordering a motor, which is $500, but they didn’t send anybody that can clean the unit. Now I’m stuck in a position where I’m incurring another fee and have to pay for someone else to clean it before they put the motor on.
It’s an inconvenience because it’s about to be 90 degrees and I have small children in my home, yet I have to go six days with a hot house. The repair person wants me to send pictures to prove that it’s cleaned out before they’ll be out Tuesday. He said he had to get in touch with Cinch to find out if they will cover the motor, but Cinch didn’t call me back.
Why didn’t Cinch send someone that does the cleaning as well? Everyone they’ve sent up to now gave me quick results with no issues, so it really depends on who they send for you to get those results.
Julian, We’re thrilled to hear about your long-standing positive experience with Cinch Home Services, and we truly value your loyalty over the past five years. We also sympathize with the complications surrounding your recent air conditioner claim—especially given the urgency and the added stress of arranging separate services during such warm weather.
While routine maintenance isn’t covered under our service, we remain committed to restoring the dependable support you’ve come to expect. Thank you for your patience and for sharing your feedback—it means a lot. - Brooklyn
Reviewed Aug. 8, 2025
Cinch people that have responded have been very helpful. They have been very transparent, prompt, and thorough. The information gets quickly to who it needs to get to. The technicians were all excellent. I have nothing but good things to say.
Donald, Thank you for sharing your wonderful experience with Cinch Home Services! We're delighted to hear that the prompt and efficient service from our technicians met your expectations, especially regarding your garage door issue. We strive to maintain clear and transparent communication to ensure a smooth process for our customers, and it's excellent to know that you felt reassured and well-cared for. Thank you again for recommending our services. We're thrilled to have made a positive impact, and we look forward to continuing to provide you with outstanding service. - Brooklyn
Reviewed Aug. 8, 2025
A lot is covered under Cinch warranty. Their representatives are very professional and they get straight to the point. Once we had to put in something, they took care of it at a very quick time. When they fixed the igniter of our gas oven, the technician was very thorough and talked to us about other things.
Errick, We sincerely appreciate you taking a moment to share your thoughts with us. It's wonderful to hear about your positive experience with Cinch, especially regarding the fast response and professionalism provided by our service team. We pride ourselves on the comprehensive coverage of our plans and are thrilled to hear they align well with your family's needs. Your acknowledgment of our contractor's excellent service and dedication is upheld with great appreciation, too. We take your input on our pricing to heart, striving continually to refine our offerings to serve you better. Thank you for your kind endorsement and for choosing Cinch for the peace of mind you value. - Brooklyn
Reviewed Aug. 8, 2025
Our Realtor convinced us that Cinch was better than the one we had in Alaska. We've only had two things right now to deal with Cinch, and both have been a nightmare. What stood out was the fact that it took them six weeks to finally find somebody who knew what they were talking about on our hot water. We were without hot water for six weeks.
Their people just sit there and read what they're told to tell customers. It gets monotonous and ridiculous when you're not getting any solid answers for what your problem is. I ended up getting very upset with one of the guys because we just kept going around in circles. And then it finally came back to where he's worded it in a way that I could understand what he was trying to say, and then we understood where this was going.
They had asked us to send a copy of our home inspection since we had just bought the house, and we had an issue with the water softener. When I finally got to talk to the supervisor, what it came down to was that there was a sticker about rental on the old water softener, and it was just the name of the company. But they were reading that somehow we were renting this water softener, which makes absolutely no sense. This was the reason they kept denying our repairs. And then, when they finally understood that this is not a rental property, they sent somebody out to repair it.
For the most recent issue, they sent a guy out. He came out and told them that the central air conditioner was almost 30 years old. He felt that just throwing one part at it will not fix the problem, that it needed the whole unit replaced.
The contractor called us and said he’s going to walk away from this job because what Cinch is doing doesn’t feel right for him. They wanted him to just replace a part but that would cost me some other things. I called him back and asked him to give me a quote for the whole unit. At that time, we were getting ready to go out of the country for two weeks. We got 14 animals in this house, and it's July, and it's in the 90s. I'm not leaving them in the house without suitable air conditioning. He gave me a quote, and we moved forward with it. Cinch, on the otherhand, hasn't reimbursed us for anything.
Around three weeks ago, I had a lady call me to sort this thing out because I left a very bad review. She told me I’m going to get a call from somebody and go over how they can help compensate us because we bought an entire new unit.
I'm trying to figure out why we at least didn't get the money that was going to cost us to replace the part that they were originally going to replace, to help offset the almost $7000 we paid to get a whole new unit. It's been almost three weeks, and I haven't heard a thing from anybody. And my wife keeps trying to call them, and she can't get anybody. I'm not happy with their service. When our annual mark comes around and we can walk away, that's probably what's going to happen. I don't believe there's anything they can do right now to keep our service. I wouldn't even recommend them to an enemy.
Reviewed Aug. 8, 2025
For the most part, Cinch has been responsive. There are times that the businesses they work with need to improve. They took a while to fix the issue. And they weren't really responsive.
The first one was the boiler issue. Thank goodness, it wasn't cold. It was going into spring that's why we didn't really make a big deal about it. But if it was in the wintertime, that would have been an issue. Cinch did not have the flexibility to change workers and they had to finish the work.
The second one went really well. It was a quick service for the hot water tank issue. Initially I got in contact with the business who was going to fix the water tank. They claimed that Cinch did not inform them that there was an appointment set so their rep adjusted the appointment.
I made a mistake on my part because I said it was a boiler issue but Cinch helped out and changed the work order to hot water tank. We had to cancel with the other guys because since it was a hot water tank, Cinch only allows certified plumbers to do it. They got me a certified plumber. And they were there the next day. And they said they had to change out the hot water tank. That was done really quickly so, everything turned out great.
There's something Cinch can definitely improve in. They finished the job, but it didn't go smoothly both times. Although one was my fault. But even if it wasn't my fault, I had to call them to make the appointment because they weren't calling me back.
I don't think I would recommend them at the moment. All the employees of Cinch were professional and nice. They’re good at handling customers. However, the process of getting service requests is something they need to work on.
Reviewed Aug. 8, 2025
I've had Cinch since it was a previous home warranty and its name was changed. When filing a claim, I call and it's difficult, especially when you want talk to someone to get some clarification. The calls are automated. It's hard to reach someone without having to pay a deductible first. Every time I call, I'm always getting a foreigner that I could barely understand. I would suggest improving accessibility with actual agents, customer service, and having more people to talk to on the phone and not talking to automated services.
I also have to do more of the legwork now. I'm responsible for contacting the technician. Before, Cinch contacted the company and they would send a technician to me at the available time. Now, I have to call the person and I have to stay on the technician to make sure that they send their parts so Cinch can approve of the repair or not. The technicians have been quite fair. I haven't had a bad one. I might've had one who wasn't as knowledgeable, but most of them are pretty fair and straightforward.
The most recent thing I had was a hot water tank burst and I called about it. My wife was able to get an actual person on the phone that time. They were supposed to schedule for a technician to come out as soon as possible. That was a Saturday at that point and I never heard from anyone. So what I had to end up doing was call a local service myself and they got somebody out. But they charged me $4,000 to bring the new one, take out the old one, and attach the new one. I did not accept that. We bought one ourselves and installed it with the help from my best friend who does heat and air.
I'm actually thinking about just saving my own money and paying out of pocket myself for my own repairs now.
Gerald, Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced in submitting claims and reaching support. We understand how important it is to have a smooth, responsive process—especially when dealing with urgent home repairs.
It’s regrettable that the burden of coordinating service and the reduction in coverage fell on your shoulders. We’re committed to improving in these areas. Moving forward, we’re focused on enhancing communication clarity, simplifying the claim submission process, and ensuring our customers aren’t left to manage repairs alone.
Regarding specific incidents, such as your water tank burst, your frustration is completely understandable, and we sincerely apologize for any delays you experienced. Feedback like yours is invaluable, and we’re prioritizing efforts to reduce long wait times and improve overall service.
If you’d like us to conduct a review of your claim, please let us know—a specialist will reach out to discuss your concerns in more detail.
Thank you again for your time and for being a valued customer. -Brooklyn
Reviewed Aug. 8, 2025
I got Cinch when I bought a house and it came with a house warranty. I've had it for three months. The service has been good. I just ordered the microwave and they said they're going bring it, but I haven't heard that much yet. I just go online and put a service request. I recently paid out $200 because my sink was leaking and it had to be fixed. The sink people came in, but the microwave hasn't come yet.
Melese, Thank you for your detailed review and sharing your experience with Cinch Home Services. We're delighted to know that the process for your claims, such as the recent sink repair, went smoothly and added to your positive experience. However, we understand the annoyance behind waiting for the microwave issue to be resolved. Rest assured that providing timely and efficient service is highly important to us, so we're looking into why this delay occurred. Please know that your feedback is invaluable in helping us enhance our services. We take pride in providing seamless assistance and are hopeful that your future interactions will further affirm your initial impression of our services. - Brooklyn
Reviewed Aug. 8, 2025
I tried to submit my claim over the phone, which winds up being quite difficult ‘cause I do not like the automated service and the way it functions. Eventually, I get to a representative, but the shortest time to get to a person was about 25 minutes. The longest was 45 minutes.
Cinch could not provide a service technician in my area. That’s why I left the company. It’s been two separate calls. I had a leak in my house for over two months, and they sent the wrong people. The service was horrible, people coming with holes in their clothes, and windows missing on their vehicle.
I actually know some service technicians because they own their companies. Two of them used to be with HMS. When HMS went to Cinch, they said they both left ‘cause the service was so bad.
So, in Clarksville, Tennessee, they could not find me a plumber. They sent someone from over an hour away who rescheduled four weeks in a row. Long story short, I wind up having to pay for all my service. I sent them a paid receipt, only for them to reject half the items that the plumber did and paid me a small fee.
I initially sent them the quote from the plumber. The warranty said they would only pay after it’s done. I told them it completely negates their service. I didn’t sign up to be reimbursed for a fee that I couldn’t afford. It was $900 dollars. So, I had to wait, save up my own $900, only for them to pay me back $731.
Why do I have this service if it’s not for unexpected bills? In the two months I had to save, they were consistently billing me and not providing service. I had to go find my own contractor, then they reimbursed me only partially.
After waiting 14 days for the reimbursement, Cinch mailed me a check. I couldn’t even cancel the service before I got the check, hoping that they would actually validate it. While I’m waiting for the check, they’re still billing me.
This happened on two different claims. The first time this happened, it was for an electrical issue, and I was still reimbursed. It wasn’t a heavy fee. I was pissed, but they covered the whole thing.
The second time it happened was two years later. They didn’t pay for it. By then, I was with the company over five years, paying all these monthly fees.
Cinch’s customer service is horrible. I had argued with people ‘cause no one wanted me to get the managers. I had to tell them I’m recording them for my legal service before they transferred me to the person. That’s the only thing that shocked them.
I’m a doctor at a university and I have plenty of legal friends. I had to get them involved by saying, “Oh, yes. Let me inform you that this call is also being recorded for legal purposes. ‘Cause I have a water leak in my house for over 60 days.”
25 minutes later, someone comes on the phone and tells me whatever. I had to take this little bit of money they were gonna reimburse me or just go on about my business. Their customer service sucked.
I just canceled today. When it asked me why, I said, “Customer service.” That was at 9:00 AM this morning.
Reviewed Aug. 8, 2025
My Microwave failed a few days after the purchase of my new Home the seller provided a cinch home warranty. I called Cinch, paid $100 and waited. A technician came said he needed parts. And left. A week or so later he came with the parts. He installed them and blew fuses and circuit breakers. He left it as depicted in the photo.after numerous calls to customer service, another tech came, looked at it and said he couldn’t fix it. Now about 5 weeks later and another hour long call, I’m told they need information from the tech, and he’s not answering calls. It clear Cinch has no intention of repairing or replacing the Microwave. I’ve had many home warranties in my life. Never seen anything this bad.
Reviewed Aug. 8, 2025
When we moved into the house, our Realtor suggested that we get Cinch. It's been good. We had a problem with our air conditioning, and they came and looked at it. The problem that I had was that the unit was 40 years old and there were a lot of things that needed fixing on it. But because it was running A-OK, they marked it off as A-OK, and we just had it replaced privately. But putting in the claim and having the company come out was really easy. I just wished that they had taken a little more responsibility with something that needed to be replaced.
Megan, Thank you for sharing your feedback with us! We're pleased to hear that navigating the claims process was straightforward and our inspectors were both professional and pleasant. However, we understand the frustration of not having the HVAC unit replaced promptly considering its age and recurring issues. Your satisfaction is important to us, and we take your recommendations on more proactive maintenance to heart to ensure better service. If you ever wish to discuss this matter further or need assistance, please feel free to reach out. We appreciate your dedication as a customer and look forward to providing you a better experience moving forward. - Brooklyn
Reviewed Aug. 8, 2025
We got a home warranty because we bought an older house with old appliances. And the seller of the home purchased Cinch for us as part of the contract. I've made a claim twice. The website's really convenient and easy to use. The first thing we do is go on the website and look at the list of appliances to see what's covered. Once I select it, if I have the model and the serial number, I'll put those in, and then I'll hit submit. Within a couple of days, we'll get a call from a company who can come and service it.
We actually had a very positive experience with the most recent one who came to service our HVAC. The system is about 30 years old. It's as old as the house. And a coil needed to be replaced and refrigerant needed to be added. The contractor was very straightforward, professional, and efficient, and now, it's working great. No complaints whatsoever.
Madeline, Thank you for taking the time to share your wonderful experience with us! It's great to hear how smoothly the claims process went and that you found our website user-friendly. We're delighted that the technicians provided efficient and commendable service. Your recommendation and feedback on deductibles reaffirm our commitment to maintaining high quality service at reasonable rates. Should you need any further assistance, we're always here to help. - Brooklyn
Reviewed Aug. 8, 2025
Cinch was part of the mortgage, originally. I bought the house almost three years ago and have reupped my warranty twice. The most recent claim was about a month ago. I had my air conditioning die while it was 90 degrees outside, so I went online, filed the claim like normal. Then the vendor called me and said they can fix it in a month. I told them that wasn’t gonna work. So I got a new vendor the next day that came out in a couple more days, and it ended up being five days, not a month. The last thing you wanna do is have your air conditioning down for all of July. The technician knew what he was doing and fixed it perfectly. I plan on re-upping again. It's a good system.
Robert, We are delighted to hear that your experience with Cinch Home Services has been overwhelmingly positive, especially in resolving your recent air conditioning issue. Your acknowledgment of our quick response and efficient solution provided by our technician is truly appreciated. We strive to continuously provide expert and timely service to our valued clients. Thank you for renewing your warranty with us and for recommending Cinch Home Services to others. Your trust means the world to us, and we look forward to serving you again! - Brooklyn
Reviewed Aug. 8, 2025
Cinch gets the job done. I don’t have any complaints. My air conditioner wasn’t blowing out cold air. They figured out that the capacitor needs replacement. The claim process went smoothly, and the time it took for the technicians to come out was decent. I just hate talking to a computer most of the time. I prefer to have a conversation. Still, I’d recommend them.
Latonya, We truly appreciate your kind words and are delighted to hear about your positive experience with Cinch Home Services. We're pleased that our team was able to address and resolve your air conditioning issue swiftly and effectively. Feedback like yours is invaluable and inspires us to enhance our services continually. We acknowledge your sentiments about our automated customer interaction system and are committed to upgrading our processes to better serve you and other customers. Thank you for choosing us for your home warranty needs and for recommending our services. We look forward to ensuring your satisfaction in the future. - Brooklyn
Reviewed Aug. 1, 2025
Completely failed to repair our refrigerator. We waited over a month and spent more than 20 hours on the phone with customer service. Each time, we were told to "wait another 48 hours"—over and over again in an endless loop. We went through the summer without a working fridge. We’ve had to file a complaint with the Better Business Bureau. Absolutely do not recommend!!!
Roman - We’re truly sorry to hear about your experience and the frustration it caused — especially during the summer months without a working refrigerator. This is far from the level of service we aim to provide, and we understand how disappointing and exhausting this must have been.
Your feedback is incredibly important, and we want to make things right. If you're open to it, please send us a private message with your claim details so we can take a closer look and work toward a resolution.
Thank you for bringing this to our attention — we appreciate the opportunity to improve.
Original Review: Aug. 1, 2025
Updated on 08/06/2025: On August 5, 2025 I received a call from Cinch home services, the representative that I spoke with was very understanding, compassionate about my situation, apologized and refunded the $200 deductible.
Thank you, Cinch home Services for doing the right thing.
Original Review: On July 19, 2025, I called Cinch Home Services to repair my bathtub. I explained the issue and asked if it was covered under my warranty, and they confirmed it was. I paid the $200.00 deductible over the phone with my card on file.On July 21, 2025, Cinch Home Services sent Key City Plumbing to my home to repair my bathtub. They said that it wasn't covered under my warranty; however, they could fix it for $550.
I called Cinch and asked why it wasn't covered. They said that it was covered, and they contacted a different service provider.
On July 23, 2025, Allstar Plumbing came out and told me that the bathtub pipe was not covered under the warranty.
On July 30, 2025, I called Cinch and asked for a refund of the $200.00 deductible. They said that they have not received a report from the provider. I escalated to a supervisor and said that I would receive an email update.
On August 1, 2025, I called Cinch for an update and spoke with a supervisor from the escalation team. They told me that the deductible was not refundable because the provider said the pipe had not been installed properly. I have been in this house for a year and a half without a leak in this bathtub.
This supervisor was very rude and unprofessional; she did not listen to my point of view and kept saying, Is that all? is that all? She was determined not to refund the deductible.
Cinch Home Services works with the bottom-of-the-barrel contractors who try to get more money from the homeowner by saying the service job is more than the warranty covers.
DO NOT USE CINCH HOME SERVICES, ESPECIALLY IF YOU HAVE AN OLDER HOUSE. THEY HAVE A BUILT-IN WAY TO GET OUT OF PROVIDING SERVICE AND NOT REFUNDING THE DEDUCTABLE.
I have filed a complaint with the BBB.
Reggie, We apologize for the distressing experience you've encountered. It's concerning to hear about the discrepancies regarding coverage for your bathtub repairs and the behavior of our customer service representatives. This is not reflective of the standard of service we aim to provide.
We have located your account, and a resolution specialist will be in contact to conduct a thorough review and address your concerns. This follow-up is intended to ensure a complete understanding of your case and to work toward a satisfactory resolution—particularly regarding the issues with communication and service fees.
Thank you for your feedback and patience thus far. We are committed to demonstrating the quality and reliability you should expect as our customer and to addressing the gaps you've experienced. - Brooklyn
Reviewed July 31, 2025
This company sucks on customer service. We have been without A/C for almost 3 weeks in these extreme temperatures and we are still being told to make another appointment. CUSTOMERS BE AWARE!!! See all the complaints/reviews on the BBB!
Agnes - Thank you for bringing this matter to our attention. We're truly sorry for the inconvenience you've faced without air conditioning, especially under extreme temperatures. It's concerning to hear about the delays and insufficient resolutions to your appointments. Our aim is to ensure a timely and effective service, and clearly, this didn’t happen here.
We're committed to resolving this promptly. To assist further and identify where things went amiss, could you please provide any reference details or claim numbers privately? This information will help us expedite your repair and these situations shouldn’t persist. Your satisfaction is important to us, and we recognize this experience hasn't aligned with those values. Let’s work together to change that.
Reviewed July 31, 2025
Don't buy this insurance.You feel scammed right in front of your face. I filed a claim to have a pipe in my kitchen fix. They charged the deductible, only for a technician tell me that the pipe in the kitchen was clogged. I knew that, and I'm not a plumber. Less that more, they didn't fix my kitchen pipes. they took long maybe 3 weeks to said that they aren't going to fix the plumbing. I supposed paid an insurance to cover specific things and they didn't.
Yolanda - Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you endured with your recent plumbing claim. It's regrettable to hear about the problems encountered and the delay you faced without resolution. Your feedback is incredibly important, and we would like the opportunity to rectify this matter.
Could you please send us a private message with your phone number and/or email address on file so we can verify and locate your account. Our aim is to resolve this issue promptly and provide you with the service you expect and deserve.
Reviewed July 30, 2025
If you had 0 I would rate them a 0.
They are next to impossible to talk to a live person. They don't call back when hold times are long, as they always are, and they give yiu a call back rather than hold option.
Updated review: Aug. 7, 2025
I did not respond to Cinch's reply with my contact information, but finally, after nearly 2 months of our agonizing persistence, they offered a buyout. Of which we are grateful for. So we bumped it up a star "and a half" to somewhat satisfied. The product may be helpful to some, but please do read the reviews to understand the services limitations. We will not be continuing with the product.
Original Review: July 30, 2025
They're a scam.Called for service on refrigerator. They scheduled telling us they would be there between 8AM-4PM and cancelled last minute via text 3 times after waiting at home all day. Called to complain and they authorized getting our own service provider. Refrigerator was diagnosed and was deemed un-repairable and parts are longer available for the model we have.
The contract says they'll replace if they can't fix. They keep asking for "cause of failure and part numbers". with robo-messages, we send in what they asked for and they keep saying they need the "cause of failure and part numbers".
Martin - We’re very sorry to hear about the repeated cancellations and the ongoing frustration with your refrigerator claim. That’s certainly not the experience we want for our customers. To help us look into this further and get things moving in the right direction, please send us a private message with your contract details. Once we have that information, we’ll be able to locate your account and reach out directly to assist. - Amanda
Reviewed July 30, 2025
Elderly parents (84/83) with severe health conditions need AC. Cinch delayed coil repair for a month, offered inadequate $682 settlement, then left us displaced in hotels for 11+ days costing $3K+ with no resolution. Dangerous negligence.
Melissa - We’re truly sorry to hear about your parents’ experience and the distress this situation has caused. We take concerns like this very seriously, especially when health and safety are involved. To assist further, we’d like to locate their account and review the details. Please send us a private message with your parents’ contract information so we can reach out directly and work toward a resolution as quickly as possible.
Reviewed July 30, 2025
I have a 22 year old AC unit that should be replaced. Techs have come to my home 4 years straight with no solution or accountability. Tech's say, "I don't want to recommend replacement to my company because I will get into trouble". The unit is past it's life expectancy and blows warm air. I had an appointment 1 day prior to this heat wave and they canceled my appointment with no explanation. Infuriating. Customer loyalty means nothing. Speaking to a supervisor in Malaysia, means nothing.
Reviewed July 25, 2025
e to being in a contract for the year, I can not cancel…..
I was also told if there are no service providers they are not liable for coverage
All recordedI pay 64.99 a month and a deductible…..cinch needs to be investigated for consumer fraud.
2 hours later I guess I’ll see if this provider over 80 miles away will call.
I need a person from corporate to contact me….i believe they are in Florida. Also your supervisor said there’s not a corporate number.
Cynthia - We appreciate you reaching out to share your experience and sincerely apologize for the situation you’ve encountered, especially considering the urgency involving life-saving medications. Our Goal is always to provide timely and comprehensive support. It's concerning to hear about the delays, and we understand the overwhelming frustration this has caused. Our records show that Brooklyn is working your claim and has been in contact with you. She will remain involved to ensure resolution of your claim. Sincerely, Amanda
Reviewed July 24, 2025
I am filing this report because the Better Business Bureau need to know that these cinch/ sear companies are taking money from customers and not providing the services they promise. My mother is 85 years old, and they are taking advantage of her. Taking advantage of the elderly is against the law, but that is exactly what they are doing. I also intend to contact Adult Protective Services because they have stolen her money.
Reviewed July 24, 2025
People beware. As long as your problem is just a part to repair an item then cinch is fine, but if it's a replacement then forget it. My last claim with cinch was for a hot water heater. I paid the 125.00 deductible. Cinch sent out a contractor who spent 5 mins at my house, took a few pics and said the water heater needed to be replaced. He said he would have to send a request to cinch for approval. Now my contract with cinch is the ultra through TXU, my local electric provider. My contract was for repair or if it can't be repaired it would be replaced. Well the report went to cinch on a Thursday and by the following Thursday, it was still not approved lor denied. Everyone I reached out to cinch, I was told it would take 24 to to 48 hours. As of this day the contractors report was accepted and still under review. I believe cinch will keep dragging its feet until their customer will go and pay out of their own pocket because they need the water heater. Again as of this date over a week out, cinch still as not approved or denied my claim. But guess what, I have hot water.
James - Thank you for your feedback. We’re truly sorry for the delays and frustration you’ve experienced with your water heater claim. We understand how important timely service is—especially when it involves essential home systems.
While we aim to process all claims promptly, we clearly fell short in this case. Your concerns have been escalated for further review, and we’re working to improve communication and turnaround times for situations like yours.
We appreciate your patience and would welcome the opportunity to speak with you directly to ensure this is resolved to your satisfaction. - Amanda
Reviewed July 22, 2025
My home AC has been out for the entire month of July. Every time we call we get told the same lie in a different way. My case has been with the research team for a week now. Somehow no one at the company knows how to contact the research department. My only avenue now is to spend money on legal advice.
William - Thank you for bringing this to our attention. We understand how frustrating this experience must be, especially during the hottest month of the year. We’ve located your account and will be reaching out directly to help resolve this as quickly as possible. Your comfort and peace of mind are important to us, and we’re committed to resolving your claim as quickly as possible from this point forward. - Amanda
Reviewed July 22, 2025
After putting us off for over a week for an HVAC technician, they sent an AI-generated text message at the time of the appointment to tell us that they weren't coming. Would not transfer to a real person and gave me computer generated times for next week as the earliest possible slot. This is now a part of Sears Home Services and it is going straight down the toilet just like the rest of their sorry business did.
Jeff - We’re truly sorry for the inconvenience and understand your frustration. This isn’t the experience we want for our customers. We’re working to improve both our communication and technician scheduling process. Your feedback is valuable, and we’d appreciate the chance to make things right—please send us a private message with your phone number and/or email address on file so we can locate your account and assist you directly.
Updated review: July 23, 2025
Excellent Customer Service!
I had the pleasure of working with Brooklyn ** from Cinch Home Services, and I couldn’t be more grateful. She was professional, compassionate, and truly went above and beyond to make sure everything was taken care of properly.
It’s rare these days to find someone who genuinely cares and follows through, but Brooklyn exceeded all expectations. She made the process smooth, efficient, and stress-free.
Original Review: July 22, 2025
WARNING: Cinch Home Services (Sears Home Services) is a SCAM — Stay Away or You’ll Deeply Regret It!
I need to WARN everyone about the absolute nightmare I just went through with Cinch Home Services, also known as Sears Home Services — this is hands down the most dishonest, unethical, and incompetent company I’ve ever dealt with in my life. They are scammers, plain and simple. Their entire operation is built around taking your monthly payments and then finding every possible excuse NOT to help you when you actually need them.
Here’s what happened:On a Tuesday morning, I called them because my water heater completely failed — no hot water at all, four small children in my house, unable to wash dishes, shower, do laundry — this was an urgent situation. They assigned a technician, and I called him repeatedly all day. He ignored me until the next day, then finally showed up just to say: “Yeah, this unit’s 22 years old, it should really be replaced.” DUH.
So what did Cinch do? They stalled. They delayed. They dragged their feet while my family sat with no hot water for days. Then they admitted they didn’t even have a tech available to replace the unit! Their solution? They tried to convince me to accept a “repair” — installing a $600 module on a 22-year-old leaking, corroded water heater that ANYONE can see is beyond repair. It was absolutely absurd. But desperate for hot water and with no help coming, I took their so-called "repair credit" of $493 and hired my own technician.
My technician came the SAME DAY and took one look at this water heater and said exactly what anyone with common sense would say: "This is leaking in multiple places, corroded, and dead. It can’t be repaired. It needs to be replaced." I called Cinch back immediately and they hit me with another blow:
They told me since I accepted their manipulative little “repair credit,” they now refused to cover my water heater at all — they just washed their hands of it completely.
And if that wasn’t enough insult, they charged me another $100 to send another tech to confirm what I already told them — that it was leaking and shot. That second tech was shocked when he saw it and said “I can’t believe they kept you without hot water for 10 days — we could have replaced this immediately.”
So what happened next? Cinch basically shrugged their shoulders, blamed ME for trusting them, and left me hanging. I was forced to go out and spend nearly $4,000 out of my own pocket to replace this water heater — AFTER paying Cinch over $8,000 over five years in warranty premiums ($135/month!) for “peace of mind” that they blatantly refused to provide.
And this isn’t even the first time this happened! Same story with my pool heater last year — no responses, endless delays, and I was left with no service for over six weeks. They just string you along, stall, frustrate you until you give up or agree to one of their “credits” so they can void your coverage.
Their customer service? WORST I HAVE EVER EXPERIENCED.You’ll spend HOURS on hold. They’ll promise callbacks that never happen. Supervisors are nowhere to be found. They give you an email address online to make it seem professional, like they’ll handle your issue seriously — but it’s all an illusion. NO ONE ever answers that email. It’s a fake “support system” designed to waste your time and get you off the phone.
And every time you speak to someone, they sound polite and apologetic, but it’s just an act. They don’t care about you. They don’t care that you have kids in the house without hot water. They don’t care that your basement is leaking. They lie to you. They manipulate you. They push you to take worthless “credits” so they can deny you real help. They stall until you’re forced to pay out of pocket.
This company does not honor its contracts. It does not protect its customers. It does not fix your appliances. It does not respect your time or money.
Cinch Home Services is a fraudulent company running a massive scam. They are not a legitimate home warranty provider. They are predators preying on people who think they’re buying protection and peace of mind.
So let me be clear:If you’re thinking of doing business with Cinch or Sears Home Services — RUN.
They will take your money every month and then completely abandon you when you have a problem.
They will lie to you, string you along, give you the runaround, and leave you in worse shape than when you started.
I am switching to American Home Shield immediately and cutting all ties with this disgraceful company.
Do yourself a favor and STAY FAR AWAY from Cinch Home Services — they are dishonest, unprofessional, unreliable, and SCAMMERS.
Absolute trash company.
Reviewed July 22, 2025
Filing claims can be quite inconsistent with Cinch Home; the quality largely hinges on the contractor. While some contractors have delivered promising results, others have left me disappointed, to the extent of requesting a change. Navigating their customer service is another hurdle. The company greatly emphasizes online communication, which makes it challenging to speak to a real person directly. When it comes to the coverage, they exclude a lot of things that break and that's not something I'm particularly pleased with. The pricing has also been a concern. Although some increase is expected, they have augmented the premium amid the COVID pandemic without adequately notifying customers, which I found to be misleading. The updates regarding costs should be more transparent to help users make informed decisions. Other than that, I was very pleased about my recent claim with Cinch.
Sergei - Thank you for taking the time to share such a detailed review. We truly appreciate your feedback—both the positive and the constructive. We're glad to hear your recent claim went well, but we’re sorry to learn that other aspects of your experience have been inconsistent.
We understand how frustrating it can be when contractor quality varies and when it's difficult to reach someone directly. Your comments about communication, coverage clarity, and pricing transparency are important, and we’ll be sure to share them with the appropriate teams for review and improvement.
If there’s anything specific we can assist with or follow up on, please don’t hesitate to reach out via private message with your contract details. We’d be happy to help.
Reviewed July 21, 2025
Absolutely abysmal service. They sent someone out to address a mold/mildew issue on 7/9 and was told in 48 hours I would be contacted by Cinch with a report from the visit and what moving forward with this request would look like. Today is 7/21 and I have still not been contacted. I sat on hold for 45 minutes before I finally was able to speak to someone, after 3 weeks of calling and never getting through. I was told that they had not been contacted by the third party with their report. I asked why they had not reached out to them when the 48 hours had passed and was told "we don't do that". I asked to speak to management and was transferred to an "escalation supervisor" who was even less help. Saying "there is nothing we can do until we hear from the third party".
Reviewed July 21, 2025
My AC went out. Paid my $150 deductible and a contractor was assigned. However, contractor never responded. Called CINCH back for an update and was told one wasn't available for 10 days. Due to the ongoing extreme heat (consistently between 89–93°F), I requested an escalation. Then, I was approved for alternate provider. However, I was informed I would be responsible for the diagnostic fee, which I accepted and paid. I submitted the diagnosis and relevant information to CINCH on the same day. I have made multiple attempts to resolve the issue in good faith, only to be met with delays and a lack of communication. 10 days after initial contact, I am still without AC, resolution, reimbursement, or even a timeframe in which I might expect an answer on next steps. CINCH is displaying poor customer service and a poor business practice! Beware!
Char - We’re truly sorry to hear about the challenges you've faced and the extended delay in getting your air conditioning issue resolved—especially during critical heat conditions. It’s certainly not the standard of service we strive to deliver. We would like to address your concern to expedite a resolution. Please respond privately with your phone number and/or email address on file so we can locate your account.
Thanks for your understanding and patience, even as we work to make things right. Your feedback is crucial in helping us improve, and we deeply apologize for any distress this situation has caused.
Reviewed July 16, 2025
We requested repair for this refrigerator 4MONTHS AGO!!!!!!!
This is unbelievable for a company!!!
4 MONTHS!!!!!!! I do not know how your company stays in business!!!!!!
Word of mouth is your best advertising, and I am telling everyone not to use your company!!!
When I tell them you have not repaired my refrigerator in 4 MONTHS, they can’t believe it!!!!
THIS IS UNACCEPTABLE!!!!!!!
It’s just hard to comprehend, how a company does business like this!!!!!!!
Reviewed July 15, 2025
THIS COMPANY WILL SION HAVE A CLASS ACTION LAWSUIT AGAINST THEM. DO NOT WASTE YOUR TIME OR MONEY ON THIS POS COMPANY. EVERYTIME I HAVE SUBMITTED CLAIMS WITH MY A/C I HAVE BEEN LIED TO, DISMISSED, TRANSFERRED FROM DEPARTMENT TO DEPARTMENT AFTER ALREADY WAITING OVER 30 MIN TO EVEN SPEAK TO A REPRESENTATIVE JUST TO BE TOLD I HAVE THE WRONG DEPARTMENT AND PLACED ON HOLD EVEN LONGER TO SPEAK WITH CORRECT REP. AGAIN TO BE HING UP ON AND HAVING TO CALL BACK AND GO THROUGH THE SAME PROCESS. I HAD AN APPOINTMENT SCHEDULED FOR MY A/ C ON JULY 15, 2025 WHICH TURNED OUT TO BE SCHEDULED WITH A COMPANY NOT EXCEPTING WORK ORDERS AFTER ALREADY WAITING 2 WEEKS FOR THE APPOINTMENT JUST TO HAVE TO CALL CINCH AND BE TOLD THAT BECAUSE THE A/C NEVER CALLED TO GIVE A TIME THEY WERE COMING. I CALL CINCH COMPLAINING AND THEY RESCHEDULED WITH ANOTHER A/C COMPANY JUST FOR THAT APPOINTMENT TO BE CANCELED BY THE A/C COMPANY LESS THAN 5 MINS LATER. DO YOU THINK CINCH CALLED OR NOTIFIED ME THE APPOINTMENT WAS CANCELED AND THEY WOULD BE RESCHEDULING ANOTHER A/C COMPANY FOR MY WORKORDER I ALREADY PAYED THE $120 DEDUCTIBLE FOR? NO, THEY DID NOT! I AM NOW ON THE PHONE WITH CINCH SITTING ON HOLD AFTER BEING TRANSFERRED AGAIN TO ANOTHER DEPARTMENT ALL TO KNOW PREVAIL. THIS IS UNACCEPTABLE I HAVE BEEN WITHOUT AIR IN MY HOME FOR WEEKS IF NOT LONGER! I HAVE A SPECIAL NEEDS CHILD THAT CAN NOT WITHSTAND LONG EXPOSURE TO HEAT AND FANS MAKES HER SICK. CINCH TOOK MY DEDUCTIBLE BUT HAS NOT FULFILLED THEIR OBLIGATIONS. APPOINTMENTS AFTER APPOINTMENTS HAVE BEEN CANCELED AND OR NEVER EXISTED. THIS COMPANY IS A SCAM! THEY EVEN HAD THE AUDACITY TO TRY TO CONVINCE ME NOT TO GO WITH THE NEW WARRANTY COMPANY I AM GOING WITH ONCE THE CINCH POLICY IS CANCELED. THEY HAD THE AUDACITY TO SPEAK BAD ABOUT THE NEW COMPANY THAT OFFERS WAY MORE BENEFITS THEN CINCH ALTHOUGH A LITTLE MORE IN COST SAYING "YOU GET WHAT YOU PAY FOR" YOU ARE RIGHT AND I WILL PAY MORE FOR A BETTER SERVICE ANY DAY OVER THIS UNPROFESSIONAL THIEVING COMPANY. I EVEN ASKED TO SPEAK WITH A SUPERVISOR AND WAS TOLD ONE WOULD CALL ME BACK AND NO ONE CALLED, WHY AM I NOT SURPRISED! THERE WILL BE A LAWSUIT FOR UNFAIR AND DECEPTIVE BUSINESS PRACTICES. EVEN KNOW BEING ON THE PHONE WITH CINCH I AM NOW BEING TOLD THEY CAN'T HELP BECAUSE THEY CAN NOT FIND A PROVIDER. NOW THEY ARE SAYING MY REFUND FOR MY DEDUCTIBLE FOR 3-5 BUSINESS DAYS BECAUSE YES I JUST ASKED FOR MY MONEY BACK BECAUSE THEY ARE STILL LYING TO ME RIGHT NOW ON THE PHONE AND STILL TRANSFERRING ME FROM DEPARTMENT TO DEPARTMENT AS I WRITE THIS. I HAVE BEEN ON THIS PHONE WITH CINCH FOR HOURS NOW AND HAVE STILL RECEIVED NO RESOLUTION. I AM NOW WAITING TO SPEAK TO A SUPERVISOR THAT'S ANOTHER GOD KNOWS HOW MANY MINUTES ON THE PHONE WAITING. THIS IS UNACCEPTABLE I WILL BE LETTING THE WORLD KNOW ABOUT THIS COMPANY'S DECEPTIVE BUSINESS PRACTICES. AFTER READING A LOT OF REVIEWS IT SEEMS I NEVER SHOULD'VE SIGNED UP WITH THEM IN THE FIRST PLACE BECAUSE THEY SEEM TO HAVE ISSUES WITH FOLLOWING THRU ON A/C WORK ORDERS. WHICH EXPLAINS WHY EVERYTIME I'VE HAD A PROBLEM WITH MY A/C AND FILED A CLAIM IT ALWAYS SEEMS TO BE AN ISSUE. NOT TO MENTION THE JANKY COMPANIES THEY SEND TO COMPLETE THESE WORK ORDERS. THEY KNOW WHAT THEY ARE DOING AND THEY ARE STEALING AND COMMITTING FRAUD AGAINST THEIR CUSTOMERS. HAD THE AUDACITY TO THINK I WAS GOING TO PAY THEM A MONTHLY PAYMENT FOR THIS SCAM THEY ARE RUNNING! THEY WILL NEVER GET MY MONEY AGAIN AND THEY SHOULD NEVER GET ANYONE ELSE'S. DO NOT WASTE YOUR TIME WITH THIS COMPANY YOU ARE BEING SCAMMED AND TAKEN ADVANTAGE OF. BY THE WAY I'M STILL ON HOLD TO SPEAK WITH A SUPERVISOR IT'S BEEN 20 MIN. SPEAKING WITH A SUPERVISOR NOW. I WAS TOLD BY REP SHE WAS PROCESSING MY REFUND NOW AND WAS TRANSFERRED TO A SUPERVISOR BECAUSE I ASKED TO BE AND WAS TOLD BY THE SUPERVISOR ONLY A SUPERVISOR CAN PROCESS A REFUND. SEE HOW THIS BUSINESS MISLEADS AND LIES? WHY DID THE REP LIE INSTEAD OF SAYING THE SUPERVISOR IS THE ONLY ONE WHO CAN PROCESS A REFUND? SEE, IF I HAD NOT ASKED TO SPEAK TO A SUPERVISOR I WOULD'VE GOTTEN OFF THE PHONE BELIEVING MY REFUND HAD BEEN PROCESSED! THIS IS UNACCEPTABLE NOW MY WORKORDER IS COMPLETELY CANCELED AND WE WILL BE WITHOUT AIR UNTIL I CAN AFFORD TO GET IT FIXED ON OUR OWN OR UNTIL THE NEW WARRANTY KICKS IN AFTER A 30 DAY WAIT! TOTALLY UNACCEPTABLE BUSINESS PRACTICES AND NO RESOLUTION WAS OFFERED. IT IS 109 DEGREES HERE NOW AND HAS BEEN HOT EVERYDAY BEFORE NOW! CINCH SHOULD BE ASHAMED OF THEMSELVES!
Erica, We are genuinely sorry for the distressing experience you've described and the inconvenience it has caused you and your family. The level of service you received is far from the standard we strive for, and your feedback is invaluable to us as we work to improve. We deeply regret the issue with the multiple cancellations and lack of effective resolution for your A/C issue which exacerbates during such an untenably hot situation. We commit to escalating your case within our team to ensure a quicker response to your concerns. We have located your account and a Resolution specialist will be in contact with you. Thank you for sharing your experience, and we're determined to correct our missteps swiftly. Please accept our sincere apologies as we work to meet your expectations effectively. - Brooklyn
Reviewed July 15, 2025
Filing a claim is very easy online. Once you pay your deductible upfront, you get assigned a contractor right away and within 48 hours they call to schedule an appointment. Typically, if the parts are able to be ordered without delay the claim is completed quickly. My heat pump stopped working during the hottest days of the summer. I also have an adolescent with a medical condition, Cinch assigned a Customer Advocacy Specialist who assisted us with top notch service until the claim was completed. Thank you Sarah for getting us through a very challenging situation.
Pam - Thank you for sharing your wonderful experience with Cinch Home Services. We're delighted to hear that filing a claim was seamless for you, and you received immediate attention from our team, especially during such an essential matter with your heat pump. Our Customer Advocacy Specialists are dedicated to providing top-notch service, and we're proud that Sarah could assist you through this challenging time. We appreciate your feedback and are always here to ensure your peace of mind. Thank you for choosing Cinch!
Reviewed July 15, 2025
I don’t typically write a lot of negative reviews, but I am sharing this, as I was so shocked and disappointed by Cinch customer service. I will post my review here from Google: Extremely concerned by the abusive customer service call I just experienced. Our water heater broke last week. I called for service, they sent someone out to take pictures, then no updates. Today my entire house flooded due to the faulty water heater. I called Cinch for help, I was on hold for over an hour, when I asked where the replacement was, the customer service rep asked if I thought he could magically make it appear. He also asked me at one point if I was even listening to him. I requested to speak to someone else and he left me on hold for 20 plus minutes then came back and said I could not. I asked repeatedly for him to please transfer me, he refused. I am utterly appalled right now. I expect to hear from Cinch. I’m sitting in a flooded house.
Michelle, Thank you for taking the time to share your experience. We’re truly sorry to hear about the distressing situation you encountered, especially during an already difficult time with your home flooding. This is absolutely not the level of service we strive to provide, and we deeply regret that your interaction with our team left you feeling unsupported and unheard. Please know that we take your concerns very seriously. We are launching a full internal review of this call and the service delays you described. What you experienced does not align with our standards for professionalism, responsiveness, or compassion. A member of our Customer Relations team will be reaching out to you directly to discuss your claim, review what went wrong, and work toward a resolution as quickly as possible. Again, we sincerely apologize for the frustration and hardship this situation has caused, and we appreciate the opportunity to make it right. - Brooklyn
Reviewed July 11, 2025
Paid my $200 deductible for my complete home preferred plan that covers ductwork only for them to deny any repairs due to condensation?!? They claim my ductwork had holes due to condensation and that it wasnt covered. Run, do not get them they are not a good company. Check reddit for the horror stories.
Amanda, We’d like the opportunity to discuss your concerns in more detail. We're sorry to hear that you're dissatisfied with the denial of your claim. A resolution specialist will be reaching out to you to review the matter and address your concerns. – Brooklyn
Reviewed July 11, 2025
If I could give zero stars, I would. Our experience with Cinch has been a complete nightmare.
Our AC stopped working during a severe heatwave. The first technician they sent was completely incompetent and failed to diagnose the actual issue. We ended up hiring a local, licensed technician who found a coil leak and confirmed the entire unit needs to be replaced. Our system is 35 to 40 years old. This is not a quick fix.
Cinch has done nothing but stall. Every time we call, it is a different representative and we have to start the story all over again. Even though their rep told me three separate times that Freon was covered, they are now refusing to reimburse us and are blaming me for not reading the fine print. I asked clear questions and was given clear answers, but now they are backtracking.
In the meantime, my elderly dog is suffering in the heat, I developed a throat infection from the stress, and I have had to shut down my small business. I have already lost over $3,500 in income and that number keeps growing.
I have started recording all calls. I live in Indiana, which is a one-party consent state, so it is fully legal. I have filed complaints with the BBB and the Attorney General and I am currently exploring legal action.
This company does not care about homeowners. They delay, deflect, and avoid responsibility. Stay far away.
Rosalie, We’re truly sorry for the difficulties you’ve experienced. We understand how stressful and frustrating this situation has been—especially during extreme heat—and we deeply regret the impact it’s had on your health, your pet, and your business. This is not the experience we want for any of our customers. Please know that we are actively reviewing your claim and working toward a resolution. A case manager has been assigned, and we encourage you to reach out to her directly, as she is working closely with you to help bring this to a resolution. We appreciate your continued patience. – Brooklyn
Reviewed July 11, 2025
I've experienced a recurring issue with my garage door that hasn't been resolved despite a previous repair by Cinch. Navigating their phone system can be challenging, which sometimes makes it difficult to reach a representative. However, once in contact, the customer service is generally satisfactory. I've been with them for about five years, and the technicians sent to my home have consistently been professional and courteous. Overall, my experience aligns with a 4-star satisfaction, as they mostly deliver what they promise.
Charles - Thank you for taking the time to share your experience with Cinch over the past five years. We're pleased to know that our technicians have consistently delivered professional service and that your overall satisfaction ranks highly with us. We're sorry for any challenges you've encountered with resolving the recurring issues with your garage door and having to navigate our phone system. Your feedback on these matters is valuable as we strive to improve our processes and ensure a seamless experience for all our customers. Thank you for your trust in us, and we're here whenever you need assistance.
Reviewed July 11, 2025
Submitting a claim with Cinch has improved with their app; however, it could use some enhancements. For instance, when my ice maker broke, the app didn't have that specific option, so I had to improvise. My suggestion is to add a text box for users to describe their problems.
Overall, my interactions with their contractors have been excellent. Everyone I've engaged with has been professional and friendly. While Cinch is generally efficient, there was one hiccup with our HVAC. Even though it was the same recurring issue, because over 90 days had passed since the last repair, I had to pay another deductible, which seemed unreasonable since it was clearly the same problem.
What I like most is the quick response time when an issue arises and the broad coverage they offer.
Shelby - Thank you for sharing your experiences with us. We're delighted to hear that our app and contractors have generally met your expectations and that you've enjoyed efficient and friendly service. We appreciate your suggestion regarding the app improvements and have noted it for future updates. We're also sorry to hear about the deductible issue with the recurring HVAC problem and understand your frustration. Your feedback is invaluable as we continually strive to enhance our services. Thank you for your trust and positive outlook on our technology and services.
Reviewed July 11, 2025
I’ve been a loyal Sears Home Warranty customer (now Cinch Home Services) for over 6 years, paying thousands of dollars for what I believed was peace of mind. But when it came time for them to actually deliver on their promise, they failed miserably.
My AC unit broke during the peak of summer, and it’s now been over a month with no resolution. The company took 2.5 weeks just to locate a part, another week to schedule a visit, and then sent an incompetent technician who installed the wrong circuit board. He left important wires hanging, some connections we just left open and then told us point-blank that “Sears only paid him to replace the board.” The unit is still not working — and yet they marked the service complete.
We’ve called multiple times, were promised manager callbacks that never came, and got nothing but excuses and delays. Out of desperation, I hired a local technician at my own expense, only to confirm the replaced circuit board was wrong and an incomplete installation which was dangerous.
This company is quick to collect monthly payments, but when it’s their turn to step up, they disappear. I now have young children living in a home over 90°F indoors because of this failure.
Consumer beware: this is not a real warranty — it’s a broken system designed to delay, deny, and deflect. What’s the point of paying into a home warranty for years if you get no real help when it matters most?
Hi Bijal, I see our Executive representative Davel has been working your claim and she will be your point of contact for the resolution of your claim. I appreciate you bringing this to our attention! Thank you, Brooklyn
Reviewed July 11, 2025
Throughout my time with Cinch, my experiences have been varied. During the peak of the COVID-19 pandemic, getting assistance, especially for something like a dishwasher, was quite a challenge. However, in other situations, the process has been fine.
I have a 50/50 approach when it comes to contacting them. While I predominantly used the phone to avoid automated systems, I occasionally attempted online setups. Unfortunately, the online service is hit or miss—sometimes my requests went through smoothly, while other times I had to call them again after my online request wasn’t processed properly, leading to delays.
One aspect that's concerning is the incremental increase in charges every year. Initially, we were paying around $40-something a month, which has now escalated to around $69. This consistent price hike doesn't sit well with me.
Tracy - Thank you for taking the time to share your detailed experience with Cinch. We apologize for any inconvenience faced while seeking assistance during the peak of the pandemic. It's reassuring to hear that, in general, the process has been satisfactory when reaching out for service.
Regarding the contacting methods, we're sorry to hear about the inconsistency you faced with our online platform vs. the phone support. Your feedback is invaluable as it helps us improve our systems to be more consistent.
We recognize the concern over the yearly incremental increase in charges and can assure you that your comments regarding pricing are taken seriously. If you’d like to explore flexible solutions or get additional details, don’t hesitate to contact us—we're here to assist you and optimize your experience.
Thank you again for reaching out to us; we truly value your feedback and continued trust in our services.
Reviewed July 11, 2025
My AC developed a leak and my home became uncomfortably hot. Submitting a claim with Cinch was effortlessly done online using the paperwork from my house purchase.
I was impressed with the contractors sent by Cinch. They were friendly, knowledgeable, and communicated clearly. They explained how they fixed the AC leak and refilled the refrigerant, even giving us a glimpse of their process. Since the repair, my AC has been running perfectly.
Everything was smooth and efficient. I would recommend Cinch to friends and family for their reliability and prompt service.
Parker, Thank you for sharing your wonderful experience with us. It's fantastic to hear that the process of submitting your claim was smooth and straightforward. We’re thrilled that our contractors left you impressed with their knowledge and communication as they resolved your AC issue. Reliable and prompt service is what we strive for, and we're glad to see that you've received this from us. Your recommendation to friends and family is invaluable. We're here whenever you might need us again! - Brooklyn
Reviewed July 11, 2025
My most recent claim with Cinch was quite smooth. The claim process was straightforward, and I appreciated the simplicity of submitting claims online. The tech they assigned was professional and efficient. One thing I like about the service is the benefit of low deposits, which makes it economically feasible.
Overall, my experience has been positive, and I would recommend their services.
Jamika, Thank you for sharing your positive feedback with us! We're thrilled to hear that your experience with submitting a claim online was seamless, and that you found the assigned technician to be both professional and efficient. Our goal is to make both accessing and utilizing our services as straightforward and cost-effective as possible, and we're delighted to know the low deposits were beneficial for you. Your recommendation means a lot to us, and we look forward to continuing to provide you with quality service in the future. Please don't hesitate to reach out if you need assistance again! - Brooklyn
Reviewed July 11, 2025
My experience with Cinch hasn't mirrored the positive one my realtor described. I encountered a major issue with my refrigerator shortly after moving in. Having opted for their premium plan, I expected smooth assistance. However, the technician sent informed me the refrigerator was still under a manufacturer warranty, valid only for the original purchaser. This left me in a difficult situation. Over two weeks, I sought resolution, making daily calls, and presented proof to highlight my lack of qualification under the manufacturer's warranty. During this time, without a working refrigerator, I experienced significant financial strain. Instead of assisting, Cinch suggested that handling the warranty was my responsibility. This was very disappointing, especially given the cost of their premium service. Their lack of support during this trying time left me with an unfavorable view of the company.
Lydia - We regret to hear about the challenges you faced with obtaining adequate support for your refrigerator issue through Cinch. The experience you've described certainly falls short of our commitments to our customers, especially with regard to promptly resolving such critical service needs. We appreciate the feedback on your experience as it helps us identify areas in need of improvement. A dedicated resolution specialist will immediately investigate the situation based on the details we have and maintain communication with you to work towards resolution. Thank you for your patience, and we value your understanding as we strive to assist.
Reviewed July 11, 2025
I have very bad experience with cinch insurance , I had problem in my dry wall and they told me will covered but later they didn’t ? and I pay this from my pocket ! It’s really making me to cancel the coverage right away
Reviewed July 10, 2025
My Kenmore refrigerator stopped cooling. I contacted Chinch...I have been paying on this warrenty for over 15 years with no claims. Now after 3 1/2 weeks in the hot summer I still do not have a fridge! They kept telling me they would call me back....not one time yet! I have called every day to find when the fridge would be repaired. Today...after all this time they say they cannot find a service tech and that I must find one and have it fixed! What kind of warrenty is this? I have filed a complaint with the Arkansas Attorney General with intentions of continuing a class action suit against this company. If they do this to me...I am sure there are many many more that they have done this to and will enjoy to join in this suit.
Kent, We sincerely apologize for the delay and the inconvenience you’ve experienced. We truly appreciate your loyalty as a long-time customer. We understand how difficult it is to be without a refrigerator during the summer, and we take your concerns seriously. Thank you for bringing this to our attention—we’re committed to improving and would appreciate the opportunity to address your concerns. – Brooklyn
Reviewed July 8, 2025
My very first claim with them was for my air unit not working. This claim was called in 2 months ago and 3 repair companys sent and still not fixed!!! First one came 2 times then ghosted me and cinch, 2nd one they sent said they didnt know why cinch called them they are to busy to help and now 3rd one said part has to be ordered and its BUT its on back order and won't be in until end of AUGUST, which would be 4 MONTHS in the dead of summer with no air and 85 degrees in my house. This company has been nightmare and this is the first and only claim I have had with them. DO NOT RECOMMEND!!
Amber, We’re truly sorry for the delays and frustration you experienced with your air conditioning repair. We understand how important it is to have a working unit, especially during the summer, and we regret that it took so long to resolve. We recognize the challenges you faced with scheduling and part availability, which contributed to the extended wait. We genuinely appreciate your patience throughout this process and are glad your claim now has a resolution. Thank you for your feedback—it helps us improve our service. Please don’t hesitate to reach out if you need any further assistance. - Brooklyn
Reviewed July 8, 2025
Buyer beware! I wouldn’t renew or recommend Cinch Home warranty Services to anyone. They denied claim, without proper consideration— refused reconsidering and wouldn’t allow me to appeal to higher authority level management, representative indicated he was the highest level and my case was closed. Denial of AC claim was vague as I was told, because case was closed, I would have to reopen and pay another $150 deductible for any additional claim consideration. I was extremely disappointed with no recourse for help to resolve an unfair claim decision…just paid company plan and several deductibles with no genuine support.
Renee, We're disappointed to hear this has been your experience. Please know we want to ensure all our customers receive the full benefit of their home protection plan. We'll be glad to take a closer look at your claim and follow up directly to address your concerns and answer any questions you may have. Sincerely, Angela
Reviewed July 6, 2025
There have been delays with Cinch' response time. I filed a claim about an issue with my stove countertop, and although it's still open, I haven't heard back from them. They determined that the countertop was glued in place when it was actually caulked and avoid making repairs, suggesting that I find another contractor. The communication surrounding this has been frustratingly non-existent—as no updates or callbacks were made after this.
In terms of contractors used, I found them to be average. They're neither particularly interested in resolving the core issue nor proactive, which doesn’t inspire confidence. There’s a clear disconnect in ensuring the client understands the service they're getting, and they could improve significantly by facilitating better interactions and updates between the contractors and clients. Customers should not always be the ones chasing for status updates.
Overall, I give them an average rating, across the service and coverage, including customer service and online tools, all lying in the middle range of satisfaction. The most critical aspect would be customer follow-up; ensuring clear and proactive communication could vastly improve my experience with Cinch Home Services.
William, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the communication issues you've experienced during your open claim and understand how frustrating the lack of follow-up and clarity must have been. Your concerns about contractor responsiveness and the assessment of your countertop have been noted, and we agree—our customers should never have to chase down updates.
We take your experience seriously and will be following up with you directly to further discuss your claim and ensure that it receives the attention it deserves. Your feedback is incredibly valuable, and we're using it to improve communication between our teams and customers going forward.
Thank you again for bringing this to our attention.
Sincerely,Angela, Customer Relations
Reviewed July 5, 2025
I've been with Cinch for many years, even before when they operated as HMS. I initially heard about them through my work as a realtor since I often deal with such services in my profession. My overall experience has been largely positive. The claims process is straightforward, and I even recommend their home warranties to my clients. I purchased a warranty for my son when he bought his house last summer.
However, I did encounter some challenges recently. I put in a claim for a brand-new air conditioner that Cinch replaced last year because it wasn't working properly. Despite the quick and efficient service I received in the past, the earliest available appointment this time was over a week away. While I understand the current high demand, it's frustrating to endure higher-than-desired indoor temperatures, especially with a new unit that I've invested a lot of money in. Fortunately, Cinch is working on getting me a service appointment sooner.
Finding providers can sometimes be difficult, and I’ve noticed service people occasionally seem uncertain about the payment process. On the bright side, Cinch has been accommodating in allowing me to find my own service providers when necessary, which is quite convenient. Overall, while there have been minor hitches, the company’s support and my past experiences affirm the value they bring.
Beth, Thank you so much for sharing your thoughtful review and for being such a long-time Cinch Home Services customer. We're delighted to hear that your experiences have largely been positive and that you've trusted our services enough to recommend us to your clients and even secure coverage for your son.
We're sorry to learn about the current scheduling frustration and the impact long wait times have, especially with ongoing air conditioning issues. Rest assured, our team is focused on getting you an earlier service appointment. Your insight on using your own service providers aligns well with our flexibility in delivering customer satisfaction, and we're committed to addressing any hiccups it introduces with payments. Your comments are vital for our continual improvement, and we are grateful for your loyalty.
Thank you again for your review. If strikes arise, we're steadfastly here to help overcome them while ensuring you receive dependable service uninterrupted consistency. We appreciate your understanding and perennial support with us as always! - Brooklyn
Reviewed July 5, 2025
Cinch Home Services was recommended by my real estate agent while I was purchasing my home in August 2021 and my experience has been positive overall.
Submitting claims is a straightforward process, and I've appreciated the user-friendly tools available on their website. There was only one instance where I experienced trouble submitting a claim because the system mistakenly connected it to a previous issue. Thankfully, their customer service guided me through resolving it.
The contractors from Cinch have been excellent so far. They tend to issues efficiently, helping manage the anxieties of home ownership. While I believe there's room for improvement with the online tools for submitting claims, it's understandable in our current technological landscape.
Customer service has been satisfactory, allowing me to multitask while working from home as I wait on hold. It's manageable and similar to what you find widely elsewhere these days. The coverage provided by Cinch is commendable, even if the pricing can feel a bit frustrating due to rising costs.
What I appreciate most is the reduction of stress Cinch provides in home ownership. The sense of security from knowing repairs are efficiently managed is invaluable. I often tell friends and family that having this service makes home ownership more enjoyable and less daunting.
Though there was a technical glitch with my claim involving a faulty toilet, customer service resolved the mix-up distinctively since it was different from an earlier incident. This reassurance reinforced my trust in their service. Despite the hiccup, my overall satisfaction remains high, and I would encourage others to consider Cinch for their home warranty needs.
Susan, Thank you for the thoughtful review! We're so glad to hear that Cinch has helped ease the stress of homeownership and that our team and tools have been valuable overall. Your feedback means a lot, and we appreciate you recommending us to others! Sincerely, Angela
Reviewed July 5, 2025
We knew there would be some issues with the house, so we asked the sellers to put it in the contract. They went with Cinch Home Services. I've been using their service for about seven and a half months since December. The process of submitting a claim is straightforward for me as I prefer using their website rather than calling, mainly because I'm not a fan of talking on the phone. The site works well as long as I remember my password.
My experience with the contractors has been mixed. For instance, the first contractor for my refrigerator never called me back, but once Cinch assigned a new provider, everything went smoothly. The quality of service from contractors varied, with the refrigerator guy earning an 8, the plumber a 4, and, unfortunately, the first refrigerator guy would get a 0 for lack of communication. Luckily, I eventually figured things out myself. Regarding the service itself, I've been quite satisfied, mostly because of Cinch's responsiveness, although I wish the service was less expensive. Whether I'll renew is still up in the air, but so far, my interactions with Cinch have been generally positive.
Matthew, Thank you for sharing your experience! We're glad to hear you've found our website easy to use and that our team has been responsive throughout your time with us.
We appreciate your honest feedback about the contractors—it's helpful as we work to ensure consistency across the board. We’re sorry to hear about the initial issues with the refrigerator provider and are glad things improved once a new technician was assigned.
Your satisfaction means a lot to us, and we hope to continue earning your trust should you decide to renew.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
My experience with Cinch has been mostly positive, especially in terms of the service they provide. I have another home service company, so there was a bit of confusion on my part initially about which services I was paying for.
At one point, I reconsidered the necessity of having two different service companies, but when my water line had an issue, I contacted Cinch. They responded and managed to address the problem in a timely manner, which was a relief. However, there's still an unresolved issue with the water in my bathroom running excessively, and I've been trying to get them to fix this.
Their customer service has generally been helpful, although their process involving scheduling through a computer with passwords is somewhat cumbersome for me. Despite these small hiccups, I've found their services satisfactory, and in terms of recommending them to a friend, I would give them a high rating. While I've experienced some delays, their ability to complete tasks when engaged has been reliable. Overall, I've found their service quality over the years commendable.
Delores, Thank you for sharing your experience with us. We're glad to hear that you've generally had a positive experience with our service and found our response helpful when addressing your water line issue. We understand the inconvenience of having unresolved issues in your bathroom and are committed to ensuring this gets resolved for you. We apologize if the scheduling process felt cumbersome; we continually work to refine our processes for a better experience. Your patience and feedback are appreciated, and we're delighted to know we'd still merit a strong recommendation despite a few obstacles. Thank you for choosing Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed July 4, 2025
When I submitted a claim with Cinch, the technicians arrived promptly and quickly identified and fixed the leak issue in my home with impressive efficiency. Their service was top-notch, and they didn't take long at all.
The techs were very efficient in their work. The claim submission process was smooth, and the response was prompt. I experienced no troubles or issues afterward.
I've had a seamless experience with Cinch, and I would recommend them to others. Overall, I am quite satisfied with their service.
James, Thank you so much for your kind words! We’re thrilled to hear your experience was seamless — from the smooth claim process to the quick and efficient repair. It's great to know our technicians delivered the top-notch service we strive for.
We truly appreciate your recommendation and are grateful for the opportunity to support your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I've had Cinch for almost a year now, and submitting a claim has been fairly easy so far.
One issue I've encountered was with an AC unit replacement. The contractor assigned by Cinch completed the job, but unfortunately, the unit isn't working as expected. Although I've been quite busy, I plan to contact the technician again to resolve this.
Overall, their service has been reliable, and the customer service has been commendable. However, there could be improvements in the initial contractor assessments. The first technician marked the job as complete even though it wasn't, which was frustrating. Despite this hiccup, Cinch is a good and reliable choice for a home warranty.
Peace, Thank you for taking the time to share your experience with us. We're glad to hear that submitting a claim has been smooth and that you’ve found our service and customer support to be reliable and helpful. We're sorry to hear you've continued to experience issues with your air conditioner. If you need help with this, please let us know and we'll follow up directly. We're here to support you. Sincerely, Angela
Reviewed July 4, 2025
My realtor recommended Cinch, noting her positive past experiences. We've been using their service since March and although my initial attempt to submit a claim via their app was frustrating due to a prior cancellation, their phone support thankfully resolved it swiftly. The automated system could be more user-friendly, as reaching a live representative was initially difficult. However, once connected, their assistance was excellent.
We've had only one contractor through Cinch, but he was exceptional — knowledgeable, patient, and transparent about the repair process. Our claim involved a non-functional air conditioning unit, and he promptly replaced the faulty compressor during a particularly hot period.
While the service provides great peace of mind against unexpected home repairs by just requiring a deductible for major fixes, improvements to the automated system would be appreciated. For instance, I wasn't initially given an estimated time of arrival for repairs, which was concerning given the situation's urgency. Despite these minor kinks, our issues were swiftly addressed once we reached someone, and the repairs were done efficiently.
I would definitely recommend Cinch to others. The financial relief it provides by covering major home repairs outweighs the small inconveniences I faced with their automated system. The overall experience has been satisfying, and I appreciate the security and value their service offers.
Taylor, Thank you so much for your thoughtful and detailed review! We're truly grateful to have been recommended by your realtor and to know that you've been with us since March.
While we regret the initial frustration with the app and automated system, we're glad our phone support team could step in quickly and turn things around. Your feedback is incredibly valuable, and we’re actively working to improve our digital experience, including clearer communication on technician arrival times.
It’s great to hear that your contractor delivered top-notch service — especially during a high-stress situation like a broken AC in the heat. We’re proud to partner with professionals who embody the care and transparency you described.
Your kind words about the peace of mind and financial relief Cinch provides mean a lot to us. Thank you again for your trust and for recommending us — we’re honored to be part of protecting your home.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
My recent experience with Cinch was excellent. The standout aspects were the professionalism and communication throughout the process. The technician who came to service my home was personable, explaining everything well and ensuring clarity. They had to order parts, but they returned within the promised timeframe and got everything working again. Initially, nothing was functioning, so I am pleased with the current state. I am fully satisfied and give their service a rating of 5 stars, confidently recommending them to others.
Deborah, Thank you so much for your thoughtful feedback and five-star rating! We're thrilled to hear that your experience with Cinch—from communication to the technician’s professionalism—met your expectations. It's great to know everything is now working smoothly and that the technician ensured you were informed and confident throughout the process.
Your recommendation means a lot to us, and we're honored to have earned your trust. We look forward to continuing to provide you with dependable service whenever you need us! Sincerely, Angela
Reviewed July 4, 2025
My experience with Cinch has been positive. Recently, I had to place a service call and was pleased with how the process unfolded. Although I'm still waiting for a current service call to be completed, the previous ones were handled very efficiently.
When a technician named Charles came to my home, I was very impressed with his professionalism and effectiveness. Unfortunately, my device couldn't be repaired, and Charles promptly initiated a replacement process. It’s this level of attentive service that I appreciate.
Overall, I’m satisfied with Cinch Home Services and look forward to a continued positive experience.
Garth, Thank you for your kind words and for taking the time to share your experience! We're so glad to hear that Charles delivered the professional and effective service we aim to provide, and that the replacement process was handled promptly when a repair wasn't possible.
We appreciate your patience as your current service call is being completed and are committed to making sure that experience meets the same standard. Your satisfaction is important to us, and we're grateful to have you as part of the Cinch family.
We look forward to continuing to serve you!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I made a claim with Cinch Home for a plumbing issue which was handled by a plumber from a company called On Target. The plumber came unprepared, lacking essential equipment and arriving in an old cop car. I had sewage backing up, and unfortunately, he couldn’t assist properly. My daughter, also my realtor, intervened and through some maneuvering, hooked me up with these other people out of Murfreesboro, Tennessee who were also from Cinch Home's system. In the end, Cinch reimbursed me 2,500 because it was a huge broken line out in the yard.
Later, I encountered an issue with my HVAC system. A professional from Sears came out to address the problem, and his expertise was truly a relief. His thorough and professional handling was noteworthy. However, I had another issue with my air conditioning unit which failed to keep up with the heat. On Target was dispatched once more, but the representative was unable to locate my address and displayed poor professionalism, arriving in flip-flops and taking ineffective checks around the house.
With my daughter's help, a second opinion was requested and a reputable company, Elite, responded promptly, guiding me through preliminary steps over the phone, and is set to thoroughly check my unit. Up to now, their communication has been top-notch. I’ve been with Cinch since moving in, and while my initial experiences have been mixed, I appreciate the resolution effort and am hopeful about the upcoming service. If my future experiences continue to improve, I might consider renewing the service in October.
Deborah, Thank you for sharing your experience with us and for your continued trust in Cinch. We truly appreciate your candid feedback—it helps us grow and improve. While we're glad to hear that some of your service experiences were positive and that you were ultimately reimbursed for the major plumbing repair, we sincerely regret that aspects of your journey—especially with certain providers—did not reflect the high standards we strive for.
We’re glad your daughter was able to help navigate toward a resolution, and that providers like Sears and Elite delivered the level of professionalism you deserve. We’re also encouraged to hear that recent experiences have shown improvement, and we’d love the opportunity to keep earning your confidence as we move forward.
Thank you again for being a valued customer. If you ever need further assistance, please don’t hesitate to reach out—we’re here to help.
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
I once had an issue with the dishwasher, and when I called Cinch, they arranged an appointment for a technician. Although it wasn't an immediate emergency, their response was timely, and the technician arrived as scheduled, quickly and efficiently fixing my dishwasher which now works perfectly. If someone asked me about Cinch Home Services, I would tell them that I am satisfied with their service, although the $100 charge for each visit could feel a bit high.
Linda, Thank you for your kind words! We’re so glad to hear your dishwasher is working perfectly and that our team was able to assist you in a timely and efficient manner.
We appreciate your feedback regarding the service fee—we strive to keep costs reasonable while delivering reliable coverage and service. Thanks again for your trust and for recommending Cinch. We’re grateful to have you as a valued customer!
Sincerely,Angela, Customer Relations
Reviewed July 4, 2025
While I thought about switching to another company a few times, I decided to stay with Cinch because transitioning to a new service often requires waiting periods and I required immediate coverage, which Cinch effectively provided. When it comes to the service experiences, I've found them mostly reliable. I've experienced paying a deductible and having a service technician arrive the very next day, even sometimes on the same day. However, I faced a frustrating situation with my washing machine. It started making unusual noises, but when I contacted Cinch, I was informed the appliance had to be completely broken before they'd come out and fix it. That incident motivated me to reconsider my options, as I expected problems to be addressed before reaching such a critical state.
Other than that, navigating Cinch Home's website is generally easy, but it's important when spending this kind of money that I have the option for human interaction, beyond digital forms. Regarding the technicians Cinch sends for repairs, I have consistently found them knowledgeable and effective. For instance, there was an issue with my air conditioning system, and they managed a swift second visit without extra charges.
Perry, Thank you for sharing such a thoughtful and balanced review. We’re glad to hear that you’ve experienced prompt service, knowledgeable technicians, and effective support through your time with Cinch—especially when you needed quick solutions.
That said, we understand your frustration regarding the washing machine situation. Your feedback highlights an important concern, and we’re sorry for any inconvenience it caused. We agree that waiting for a full breakdown before assistance can be discouraging, and we’re continuously working to improve how we handle these kinds of service needs.
We also appreciate your note about the importance of human interaction. While we strive to offer convenient digital tools, we recognize that sometimes nothing beats speaking to a real person—and we’re always looking for ways to improve accessibility and responsiveness.
Thank you for staying with us, and for giving us the opportunity to continue supporting your home.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
Since March, I've only had to call them once for a garage issue. The service was excellent. I paid the deductible, a technician came promptly, fixed the problem efficiently, and left. It was perfect.
Setting up the service was a breeze online, and their platform was extremely user-friendly. Regarding the pricing, I found it reasonable and I highly rate their customer service. Already, I've referred a friend because I'm that satisfied with my experience.
Tanya, Thank you so much for the wonderful review! We’re thrilled to hear that your experience—from placing the request online to the quick and efficient repair—was seamless and satisfying. It’s great to know our platform and service exceeded your expectations.
We truly appreciate your recommendation to a friend—that’s the highest compliment we can receive. Thanks for being a valued part of the Cinch family!
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
When it comes to submitting a claim, it's like a roll of the dice with Cinch. Sometimes it's straightforward, but more often than not, getting someone on the phone is nearly impossible. There have been instances where I submitted a claim and paid the deductible, only to be told later that the issue wasn't covered. This lack of upfront communication and the missing human touch is frustrating.
For example, I faced problems when my fridge malfunctioned. After going through the hassle of filing a claim and paying, I learned that the repair wasn’t covered. This happened to me on three occasions, leading me to consider switching companies. However, when my AC gave trouble quite recently, they handled it promptly and efficiently, which convinced me to renew for another year.
The contractors' quality often suffers due to the extensive fine print detailing coverage that isn’t expressed until after filing the ticket. You’re expected to pay the deductible just to find out if they cover your issue, leading to a feeling of it being somewhat of a rip-off.
If I were to rate Cinch, I'd settle on a 3 overall due to both positive and negative experiences. For customer service and coverage, the experience is varied. Additionally, Cinch's prices don't seem competitive as their deductibles are significantly higher than some competitors like HomeShield. Their online tools deserve a 3 as well – usable but not exceptional.
Reviewed July 3, 2025
Initially, navigating Cinch's automated system was incredibly frustrating. I spent hours trying to reach a real person, caught in a loop of prompts and long waits only to be disconnected and have to start over. As someone who's generally comfortable with technology, I found this process unnecessarily complex and inconvenient.
The technician who eventually came to my home for service was proficient and recognized from previous visits. However, my main issue was scheduling. The service provider suggested didn't seem efficient considering their distance from my location, which would have left me waiting nearly 28 days. This was not acceptable since I care for a family member with special health needs.
I faced additional challenges when trying to understand what my warranty covers, particularly regarding significant appliances like my air condition system. Despite reaching out repeatedly for clarification, no one has returned my calls for the past three weeks. Having been a loyal customer with Cinch Home Services since 2006 across two homes, I did expect prompt responses and feel let down by this lack of communication.
Moreover, I suggested more streamlined and effective follow-ups for customer queries and requests. I work in federal government and understand the importance of timely feedback. Unfortunately, despite emphasizing this, calls go unanswered, leave me feeling unvalued as a long-standing client.
I wouldn’t rate my experience highly at this point, and improvements in communication and response time are essential. Changes to how they address client concerns could greatly enhance my satisfaction with their service.
Patricia, Thank you for your honest and detailed feedback. We’re truly sorry to hear about the difficulties you experienced—especially the frustration with reaching support, scheduling delays, and the lack of communication around your coverage. As a long-time customer, your concerns are completely valid, and we deeply regret that the service you received didn’t reflect the level of care and responsiveness you deserve.
We appreciate you highlighting the technician's professionalism, and we agree—timely, efficient, and transparent service is essential, especially when health-related circumstances are involved. Your suggestions regarding improved follow-up and communication are being taken seriously, and we’ll be sharing this internally to help identify where we need to do better.
Thank you again for your loyalty and for taking the time to share your experience. We hope to regain your trust and show you the improvements we’re working toward.
Sincerely,Angela, Customer Relations
Reviewed July 3, 2025
I decided to go with Cinch Home Services when purchasing my house. My realtor gave us a list of options, and Cinch was the one she recommended. After contacting them and weighing our choices, we opted for Cinch because the seller was covering the warranty.
I've been with them for about two months, since April. During this time, I've had to use their service when things needed repair. While Cinch doesn’t directly handle the repairs, they coordinate with a network of providers to get the job done. The quality of Cinch's customer service is fine in my opinion, though not all of the network providers have been top-notch.
In terms of pricing, I'd give them a solid 4. As for their online services, which I use to set up repairs, I'd rate them even higher for ease of use and navigation. My overall expectation for their service delivery has certainly been met.
Ryan, Thank you for the great review! We're glad to hear that your experience with Cinch has met your expectations so far. It’s great that our online tools have made managing repairs easy, and we appreciate your honest feedback about the provider network—we’re always working to ensure consistency across the board. We’re grateful you chose Cinch and look forward to continuing to support your home. Sincerely, Angela
Reviewed July 3, 2025
Cinch Home Services was part of the package from the previous owner, so I carried it over without making a distinct choice myself.
When it comes to filing a claim, the process is straightforward but does have its hiccups. Making a call involves navigating through some phone prompts, and there’s a notable expense of $200 required before even registering a service request, which I find frustrating especially since one already pays $79 a month for their service.
A challenging experience I had was during a heatwave when my air conditioning failed. The contractor initially assigned by Cinch was unresponsive, leading to several days of no contact and ultimately necessitating a temporary fix as I had to install a window air conditioner due to unbearable heat. Eventually, a reliable contractor named Top Tech arrived on the fourth day and resolved the issue expediently, even having the required part (a capacitor) on hand. Despite the hiccups with the initial contractor, I appreciated Cinch’s persistence in following up and ensuring the problem was addressed. The technicians were competent, particularly the one who fixed our air conditioning unit efficiently.
Although I think the requirement of a $200 upfront fee could be improved, service calls have been effectively managed within Cinch’s scope, resolving my issues to satisfaction. I have made multiple service requests for air conditioning and my appliance, all handled proficiently.
In summary, Cinch maintains diligent follow-up, rectifying issues, though the initial fee is a point of contention for me. I would suggest giving them a chance, with the caveat of being aware of the additional costs upfront. Overall, my experience balances between positive service outcomes and that hefty initial call fee.
Linda, Thank you for sharing such a thorough and thoughtful review! We're glad to hear that despite the initial challenges—especially during such a tough time with the AC outage—our team was able to follow through and ensure the issue was resolved professionally. We appreciate your recognition of our technician's expertise and our follow-up efforts. Your feedback regarding the service fee and phone system is invaluable and will be shared with the appropriate teams as we continue working to improve the customer experience. We're grateful you've stayed with Cinch and thank you for recommending us with such honesty and balance! Sincerely, Angela
Reviewed July 3, 2025
My previous plan with Total Protect was automatically switched to Cinch and I've been with them for over 12 years. My experience with submitting claims has been positive. It's straightforward to call in, and I often receive a number for follow-up, although I haven't needed this recently since there have been no issues from their end. For example, when I had an issue with my air conditioning, the technician came promptly. The only hiccup was that he forgot a filter and hasn't returned with it yet, which I need to remember to follow up on.
I appreciate Cinch's professionalism—they notify me when a technician is on their way, allowing me to adjust plans as needed. I've consistently found their service reliable and punctual.
To any friend or family, I'd confidently recommend Cinch as a solid home warranty provider. Although their rates seem a bit higher compared to what Total Protect offered, the quality of service overall makes me a satisfied customer.
Johnnie, Thank you for being a valued customer for over 12 years! We're thrilled to hear that you've had consistently positive experiences with our service and appreciate your kind words about our professionalism and reliability. We’ll note the feedback about the forgotten filter and are glad to know you're planning to follow up. Your recommendation means a lot to us—thank you for your continued trust! Sincerely, Angela
Reviewed July 3, 2025
I moved into my current home and some items were aging and might need repairs soon, and I decided on a home warranty. Originally under a different name, the service eventually transitioned to Cinch, and I've been maintaining it ever since, for about 5.5 years.
While I've attempted to set up service requests online, I've encountered difficulties. For instance, my air conditioner stopped working, and I faced hurdles online due to a glitchy site that incorrectly stated the unit had been serviced. This ultimately led me to call them, as I couldn't complete the process online.
In terms of service, Cinch swiftly addressed my air conditioning issue. After calling, a technician reached out the next day, visited promptly, diagnosed the issue, and ordered the necessary part. Though we were without our air conditioner for some days, things were resolved relatively smoothly, and the repairs were completed efficiently.
Regarding the quality of service, I rate it highly. The technicians were responsive and effective in resolving issues. My only qualm lies with their website, which I find cumbersome. It uses technical terminologies I wasn't familiar with and required serial numbers that were hard to locate.
Additionally, I rate their affordability positively. The main concern remains their online request system, which is unnecessarily complex and, in my experience, was erroneous in understanding previously serviced parts.
Suzanne, Thank you for sharing your detailed feedback and for being a loyal customer for over five years. We’re glad to hear our technicians provided responsive and effective service to resolve your AC issue quickly. We also appreciate your honesty about the challenges with our online system — your input helps us identify areas to improve and make the process more user-friendly. Thanks again for your continued trust and valuable suggestions! Sincerely, Angela
Reviewed July 3, 2025
The experience with Cinch was seamless and the service they provided was great. The technician sent to my home was polite, professional, and very pleasant to deal with, which made the process even better. Everything was excellent and I would definitely recommend Cinch.
Rohan, Thank you so much for your kind words! We’re glad to hear the technician provided polite and professional service, making your experience seamless and positive. We truly appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
My most recent claim with Cinch was handled efficiently and swiftly, making the process incredibly easy for me. The technician who came to service my home was very knowledgeable and quickly diagnosed and resolved the issue on the same day. I would definitely give Cinch a solid thumbs-up and look forward to a continued positive relationship with them.
Nicole, Thank you for the fantastic review! We're thrilled to hear your recent claim was handled quickly and smoothly, and that our technician provided knowledgeable, same-day service. We appreciate your trust in us and look forward to supporting you with continued positive experiences! Sincerely, Angela
Reviewed July 3, 2025
Cinch Home Services was a recommendation from my AC mechanic, so word of mouth played a significant role in my decision. I've been with Cinch for around eight years, having switched after my previous provider folded. Throughout this period, I've consistently ensured that my home products were covered.
Submitting claims with Cinch has been an easy and straightforward process for me. The quality of contractors they've provided has been excellent, and overall, I've been quite satisfied. While discussing my experiences, I would rate them highly in various aspects, offering top ratings for customer service, coverage, and pricing. I find their online tools to be excellent as well.
Everything seemed to align perfectly during my interactions. Overall, my experience with Cinch Home Services has been excellent, and I'd recommend them to others.
Gerry, Thank you for sharing your positive experience and for being a loyal customer for eight years! We’re delighted to hear that our service, contractors, and online tools have consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to provide you with reliable coverage and support. We hope to serve your home warranty needs for many more years to come! Sincerely, Angela
Reviewed July 3, 2025
I moved into a new home and Cinch would be a good way to protect myself and my appliances. I’ve been with them since 2017, and the experience has been quite positive. The claim process, whether done online or through a call, has been smooth. The contractors I’ve interacted with have been excellent.
Recently, I had an issue with my dishwasher. After contacting Cinch, a technician called back swiftly and arrived within two days. He diagnosed the issue, ordered the necessary parts, and set up another appointment to install the parts, which were delivered directly to my house. The service was timely and efficiently carried out.
While everything has been great, my only concern is the cost. I pay around $700–800 annually for this protection, plus an additional fee of $200 for a technician’s visit. Despite the cost, I find value in the service; it primarily depends on the age of your appliances. It's been financially beneficial for me because my appliances weren’t new when I moved in.
Cinch provided me peace of mind, knowing I’m covered. Their customer service, coverage, and online tools have been exceptional, each meriting a 5. However, I rate the cost a 4. Overall, Cinch has provided a comforting assurance that I appreciate.
Jackie, Thank you for your thoughtful and detailed review! We're glad to hear that our service has provided you with peace of mind and that your recent dishwasher repair went smoothly. We understand the cost is an important factor, and we appreciate your feedback on that. Your support and satisfaction mean a lot to us, and we’re here to continue offering the coverage and service you can rely on. Thank you for being a long-time customer! Sincerely, Angela
Reviewed July 3, 2025
We acquired Cinch a few years ago when we purchased our house and we’ve had generally positive experiences.
The process of submitting a claim is straightforward—just a call to report the issue, after which they connect us with a service professional from their network. This system works smoothly most of the time, although there can be occasional delays in finding someone available. Sometimes, we've had to find a contractor ourselves, which is a bit of a hassle, but it’s not a huge deal since everything nowadays requires some effort.
The quality of contractors has varied, but overall, we’ve been fortunate. For instance, when our hot water heater’s element needed replacement, the repair process wasn’t more than 30 minutes. I’d rate the overall service as ‘satisfied’ primarily because repairs get done as needed, even if it's a bit costly.
We don’t use online tools much, as we prefer calling, but the service itself remains worth the coverage we receive as homeowners.
Sherri, Thank you for sharing your honest feedback. We're glad to hear that overall, your claims process has been straightforward and that repairs have been completed when needed. We understand that occasional delays and varying contractor experiences can be frustrating, and we appreciate your patience. Your input truly helps us improve, and we hope to continue providing the reliable service you expect. If you ever need assistance or have questions, we're here to help! Sincerely, Angela
Reviewed July 3, 2025
My most recent experience with Cinch Home Services involved a plumbing issue in our basement, specifically with a septic system component. Thankfully, the process was smooth; they came out the day after I submitted the service request. Two days later, the issue was resolved by replacing the necessary pump. Since then, everything's been working perfectly.
I've had some mixed experiences with different technicians in the past, but on this occasion, the team from Waterworks was exceptional. Their professionalism really stood out, which has not always been the case with other contractors we've encountered. Overall, we've been really pleased with Cinch Home Services. So much so that we're planning to take out a policy on our new home once we move.
Christopher, Thank you for the wonderful review! We're so glad to hear this recent experience went smoothly and that the team from Waterworks delivered the level of professionalism you deserve. It means a lot to know you're planning to continue with Cinch in your new home — we look forward to being there for you every step of the way! Sincerely, Angela
Reviewed July 3, 2025
I had an issue with my AC unit. Initially, scheduling a repair seemed slow as they said it might take a few days, but after a follow-up call, I was referred to another company that quickly came over within hours. The technicians were quite efficient, managing to fix the AC swiftly in about an hour and a half after changing a couple of parts.
What truly impressed me was how rapidly they acted. The same-day service following my request was a standout benefit. The technicians sent were competent and resolved the issue effectively. Overall, I'm pleased with Cinch, rating it highly for its swift response and quality of repair.
Diana, Thank you for the fantastic review! We're thrilled to hear our team was able to quickly turn things around and get your AC back up and running. Quick, fast, and reliable service is exactly what we aim for, and we’re so glad we delivered that for you. We appreciate you sharing your experience! Sincerely, Angela
Reviewed July 3, 2025
I was satisfied with the recent claim process with Cinch. The technician arrived on time and efficiently handled the repairs I needed. While the work they did was relatively basic, there were no issues, and the quality was what I expected.
One aspect I appreciated was the clear communication. Even as a first-time user, the process was straightforward. They promptly addressed my questions and provided a clear timeline of the service. I had a good understanding of what was covered.
Alex, Thank you for your five-star review! We’re so glad to hear your first experience with us was smooth and that our team delivered timely, efficient service with clear communication. We appreciate your trust in us and look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 3, 2025
Over the years, my overall experience has been fairly seamless, though with a few challenges. For instance, when the AC needed repairs, the delay in service due to their busy schedule left us in a very hot home for about a week. The process of approval for a new compressor took some time, unfortunately. However, once a contractor came, our AC was fixed within two days, which was a relief.
On other occasions, like the issue with the oven, their service was quite timely and the contractor was respectful. That experience was smooth and pretty straightforward.
In terms of filing claims and using their online services, I’d probably give them a 4 out of 5. As for the cost, it would be preferable to have cashback incentives if no claims are made, or some kind of reduction in our annual $800 fee.
Ayodele, Thank you for sharing your detailed feedback! We’re glad to hear that despite a few delays—particularly with the AC repair—your overall experience has been positive and that our contractors delivered quality service. We also appreciate your suggestions regarding pricing and incentives, and we’ll be sure to pass them along to the appropriate teams. Thanks for being a valued customer! Sincerely, Angela
Reviewed July 3, 2025
I've had Cinch for about five years, and my experience has been quite straightforward. Initially, I would contact an agent to set up everything, but now, submitting a claim is a breeze thanks to their automated system.
In terms of service quality, any initial issues with contractors were promptly addressed. For instance, we had a situation where the initial contractor couldn't handle the job with our HVAC system. Cinch quickly sent another one who resolved it efficiently, which speaks to the competency and honesty of their contractors.
Overall, I would rate Cinch a solid four stars. My hesitation to give a full five comes primarily from the cost aspect—it's a bit steep in my opinion. Despite that, I've had consistent success with their coverage, and it seems like a safer bet compared to other warranty companies I've heard of. I appreciate their reliable customer service, even if the pricing could be more competitive.
I would describe Cinch as reliable based on my experiences. Everything I've submitted for repair through them has been taken care of efficiently, leaving me quite satisfied in general.
Mark, Thank you for your thoughtful review and for being with us for five years! We're glad to hear our claims process and contractor follow-through have made things easier for you. We appreciate your honest feedback on pricing and will continue working to provide value that matches your expectations. Thanks for choosing us as your home warranty provider! Sincerely, Angela
Reviewed July 3, 2025
After some consideration, I settled on Cinch Home Services for my home warranty when we bought our house. Initially, our realtor provided the warranty for the first year, and we continued with the service for five years now due to their impressive response time and reliability. Whenever I've submitted claims, the team has been attentive and prompt in addressing our issues, making the process smooth and efficient.
The quality of contractors from Cinch has been generally good, although we faced an issue with one who was unprofessional towards my wife. After requesting that particular contractor not be sent again, the company complied, showing that they listen to customer feedback. In some cases, they've reached out directly to contractors and kept me updated via satisfactory communication.
One area where I experienced a problem was with my stove. Despite having warranty coverage, a clause in the contract left two of my main burners unimproved. It was disappointing, especially considering a previous encounter with an unprofessional contractor.
Overall, I would highly recommend Cinch to friends and family for their quality service and reliability. Their customer service and online tools have been exemplary, rated at 5 in my book, and I've been consistently satisfied with their response times and updates. The price is fair, deserving a solid 4 out of 5. Cinch has been a reliable partner in maintaining my home, and I am grateful for their support.
Reviewed July 3, 2025
Dealing with Cinch has been quite straightforward in the 2 years that I've had them. Whenever I needed to file a claim, it was easy to handle everything online without making any phone calls, and the process always works smoothly.
Most notably, just last week, I had to get my tub repaired, and they took care of it promptly. The service was satisfactory and quick. I have no complaints about the pricing either since I think it's reasonable for the service they provide.
I've recommended Cinch Home Services to friends, as I'm entirely satisfied with my experience.
Brittany, Thank you for the wonderful review! We’re glad to hear the online claim process has been easy and that your recent tub repair was handled quickly and to your satisfaction. We truly appreciate your recommendation and your continued trust in us! Sincerely, Angela
Reviewed July 3, 2025
I called Cinch to address an issue, and I'm genuinely pleased with the experience. The technician who arrived displayed an excellent level of professionalism. He explained everything clearly and made sure we understood the problem. Thankfully, the issue was resolved on the first visit, and I haven't had any problems since.
What also stood out to me was their efficiency; the claim was submitted, and they quickly dispatched someone to address the situation. The service was smooth and hassle-free. They did a fantastic job from start to finish.
Overall, my experience has been excellent, and I would confidently rate them five stars for their service quality.
Nadine, Thank you for the fantastic review! We're so glad to hear the technician was professional, the issue was resolved on the first visit, and the process was smooth from start to finish. We truly appreciate your kind words and your trust in us! Sincerely, Angela
Reviewed July 3, 2025
I had to have the AC looked at twice and it was for the same thing, so I really appreciated not having to pay the co-pay twice. That was nice. But I feel the first technician didn't dive deep enough into what could be the problem because they had to come back out for the same thing a couple weeks later. The first time I scheduled the appointment, Cinch had set it up with Sears and it was a three-week wait. Sears said they couldn't come and when I called Cinch, they fixed it. They got the appointment scheduled with the Fresh Air Enterprises people and it was within a couple of days. I was wondering why didn't we just do that in the first place. I went all that time without AC in the summer, while waiting for the Sears technician, when we could have just gone with Fresh Air to begin with.
Delilah, Thank you so much for your review! We're glad we could resolve the issue and waive the second co-pay, and we appreciate your patience throughout the process. Your feedback about the initial delay and technician experience is valuable, and we’ll use it to help improve our service coordination moving forward. Sincerely, Angela
Reviewed July 3, 2025
I chose Cinch Home Services for my home warranty thanks to a recommendation from a friend who had a positive experience with it on their rental property. I've now been with Cinch for about seven years, and overall, my experience has been largely positive. I appreciate their quick and responsive service when using local vendors. Though I sometimes face difficulty contacting a live representative, persistence works, and once I'm connected, the process is smooth.
I did face a prolonged issue with my washer when using Sears technicians, who replaced almost every washer part over two months before resolving the problem. Since then, I've preferred local vendors and found this approach more efficient.
Despite some hiccups, like unresolved issues with a water softener, I've remained a satisfied customer for both of my homes. I appreciate this service's coverage and cost-savings advantages. I've shared my experiences with friends and family, explaining it's worth the limited choice of vendors for the protection it provides against sudden, expensive repairs. Overall, Cinch has offered me reassurance and peace of mind regarding home maintenance.
Todd, Thank you for being a loyal customer for the past seven years and for sharing such thoughtful feedback! We’re glad to hear that we have provided peace of mind and cost-saving benefits for your homes. We appreciate your patience during past service delays and are happy that using local vendors has improved your experience. Your recommendation means a lot, and we're here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
It was pretty easy to schedule a service appointment with Cinch Home and the service wait time was about two weeks. But we were able to get in touch with one of their staff and they were able to reschedule our appointment to an earlier day. So the service provider was able to come to our place to fix the unit within two or three days, which was a quick turnaround. And there was a constant update on the service provider app itself that was letting us know how far the service provider is and at what time they will be. So that was straightforward as well.
Sandesh, Thanks for sharing your experience! We're glad the rescheduling worked out and that you found the process smooth and well-communicated through the app. We appreciate your feedback and are always here when you need us! Sincerely, Angela
Reviewed July 3, 2025
I had an issue with my air conditioning unit malfunctioning. I filed a claim with Cinch Home and the process was pretty straightforward, though it took about two weeks to resolve. I've had them for two months now and this is the first time I utilized their services. Overall, the experience was smooth, and I have no hesitations in recommending their services.
Brieanna, Thanks so much for the great review! We're happy to hear your first service experience with Cinch went smoothly and appreciate your patience during the repair process. We're here when you need us and glad to have you on board! Sincerely, Angela
Reviewed July 3, 2025
I needed to get some work done on my hot water heater, which had a leaking valve. I reached out to Cinch. I've been with them for a while now. The technician came out promptly, like the next day, and I was satisfied with how quickly they responded. After checking things initially, he returned a couple of days later with the necessary parts to fix the issue. The tech did a good job overall.
I've also got another plan through Sears, though it's managed by Cinch, which takes care of my furnace, air conditioning, and more. I'm pleased with how everything went down with this latest claim and how Cinch handles their services, especially appreciating the fast response and the quality of work from the technicians.
Elliot, Thank you for the fantastic review! We're so glad to hear your water heater repair was handled promptly and professionally, and that you're happy with how Cinch is managing both your plans. We appreciate your continued trust and are here whenever you need us! Sincerely, Angela
Reviewed July 3, 2025
I've been pleased with Cinch. Recently, I had an issue with my dryer; the drum wasn't spinning, and they came out and efficiently fixed the problem. The technicians were excellent, doing a great job all around.
I've had Cinch for quite a long time, incorporating them into my home services needs even before they changed from Total Protect. The customer service overall has been commendable, though at times, getting through to a live person can be challenging. It's tough when I try verifying a necessary claim before paying a copay; there have been occasions where I've paid but didn't need them to come out after all.
Despite these small setbacks, my experience with Cinch has been positive. I would recommend them for home warranty services.
Todd, Thank you for the wonderful review and for being a long-time customer! We’re so glad to hear your dryer was fixed efficiently and that our technicians delivered excellent service. We also appreciate your feedback on the call experience—it's helpful as we continue to improve. Your recommendation means a lot to us! Sincerely, Angela
Reviewed July 3, 2025
My recent experience with Cinch was quite positive. When the technician arrived, he was very polite and professional. Although he could only complete half of the job because he needed to locate a part for the garage floor, the work he did was well done.
Overall, my experience was satisfying, and I would definitely recommend their service.
Mary, Thank you so much for your 5-star review! We're glad to hear the technician was professional and that the initial work met your expectations. We appreciate your recommendation! Sincerely, Angela
Reviewed July 3, 2025
Initially, the ease of reaching a Cinch representative impressed me. However, I faced an issue recently. When I filed a claim for my washer and dryer, I was charged $150 twice, which felt unwarranted.
I've had Cinch's coverage for more than three decades. I've noticed that while the service lets me easily address issues with home appliances, the premiums have increased significantly. My initial payment was around $75, and now it has doubled, which is quite concerning given the infrequent use.
Despite some of these concerns, I still believe in the value Cinch offers. Keeping this coverage can be a financial lifesaver, especially if major appliances break since costs, like a new washing machine, can far exceed the deductible.
I'd recommend Cinch, simply because of the potential savings and the peace of mind it brings.
Zina, Thank you for your thoughtful review and for being a valued, long time customer. We appreciate your feedback about billing and pricing—it's helpful as we continue working to improve our service and value. We're glad to hear you still find peace of mind in your coverage. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed July 2, 2025
I am writing this review to express my extreme dissatisfaction with Cinch's service and the lack of support I've received regarding my air conditioning unit. It has now been over a month since the company initially sent a technician to my home to assess the AC, and yet, my family has been without cool air for the entire summer. I have been away on military orders, and my family—my elderly mother and children—have been enduring unbearable heat inside the home.
Despite multiple attempts to resolve this issue, I continue to face delays, miscommunication, and ineffective solutions. My son has complained about his mattress feeling hot, everyone is forced to shower with lukewarm water, and my other son has developed heat rashes from the extreme indoor temperatures. In addition to this, my elderly mother has also been stuck in the heat, making the situation even more concerning. This is just the tip of the iceberg.
To make matters worse, Ms. **, who was supposed to assist with resolving this matter, told me that another company would be sent to avoid covering the cost of the necessary replacement. The two contractors who assessed the situation both agreed that the AC unit is old and has a leak that cannot be located or repaired. Despite this, the warranty team insists that they only want to "fix" the unit rather than replace it, leaving my family to suffer in over 100° heat both outside and inside the home.
In addition, the offer of $350 for a portable AC unit—while somewhat appreciated—barely cools the living room, requiring additional fans and still leaving the space uncomfortably warm. This so-called "solution" is inadequate, especially considering the severity of the issue.
What’s even more frustrating is that despite my repeated outreach, there has been no further communication from Cinch to resolve this matter, leaving my family to endure the heat in the meantime. This situation is completely unacceptable. I pray no one else has to deal with the lack of empathy and support that I’ve experienced with this company.
At this point, I just want a proper resolution—either a replacement unit or a more effective repair. I strongly advise anyone considering Cinch for home warranty services to be cautious and prepared for a long, drawn-out process with little to no real support.
Reviewed June 30, 2025
Absolutely horrible customer service. I've been lied to, ignored, and dismissed. Had to put my own money to get my a/c replaced after waiting over a month because these clowns didn't want to actually do their job. Then had to file a complaint with the Better Business Bureau just to get someone to actually speak to me, and even then they nickle and dimed the reimbursement so they only ended up paying about 60% of what I had to pay out of pocket. They are definitely not in the business of helping people.
Kevin, We appreciate the opportunity to address your concerns and regret the frustration you experienced. We understand the importance of having a working air conditioning system, especially during the warmer months, and we truly regret the delays and challenges you encountered during the process.
We recognize that communication fell short of expectations, and we sincerely apologize if you felt ignored or dismissed. While we strive to provide full coverage for eligible repairs or replacements, reimbursements are issued based on the scope of coverage outlined in the agreement. We understand you are dissatisfied with the approved compensation amount, however, we can assure you that our claim was reviewed carefully and in accordance with the terms and conditions of your service agreement.
Please know your feedback has been shared with our team, and we remain committed to improving the service experience for all our customers. Sincerely, Dena
Reviewed June 27, 2025
I'm so disappointed with these people. We supposedly have a Sears Home Warranty, but the plan administrator is Cinch Home Services. As of today, we've been waiting to get our cook top repaired for over a month. Initially, when I called, they sent someone out who diagnosed the problem and ordered a part. After the part arrived, they were scheduled to make the repair, but they found they'd neglected to order all the required parts. The additional parts arrived shortly thereafter. Since that visit, two weeks ago, they've scheduled three appointments and have not shown up for any of them. I've not gotten any emails, texts, or calls to advise. We waited each time to no avail. Calling customer service is a joke. They go through their script apology and all end up saying the same thing, "We apologize, but need to reschedule." The last person told us they couldn't come out because they hadn't selected a technician. OMG, why want this done before you scheduled my appointment?!?!? Cancellation pending!
Reviewed June 25, 2025
We have had Cinch for several years. Right now we are waiting for our washing machine to be repaired. It’s been about 45 days now. Finally someone showed up and ordered parts. Parts arrived but repairman has not been back. They keep canceling. Extremely frustrated!
Reviewed June 24, 2025
Updated on 07/07/2025: I wrote a review about cinch saying how bad they were and that I've been trying to get my refrigerator repaired this has been going on for well over a month then Angela ** responded to me from cinch we spoke on the phone she actually gave me some hope well it seems like that was wishful thinking. Angela who is the executive for Cinch can't even get the subcontractor Atria to respond. Well I now have no water no ice several dents and scratches from the repair man trying to repair it and I'm still waiting for a part to be approved that was ordered weeks ago installed in my refrigerator but was faulty so it looks like I'm back to square one again except that now my refrigerator is damaged, by the way the broken part is the control panel the main controls for the entire refrigerator
Original Review: Had many problems because cinch uses subcontractors. Leading to miscommunication , Delay in paperwork. Difficult to convey issues. Very accommodating but no resolve. Costing time and money. And no returned phone calls.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve faced—especially with miscommunication, paperwork delays, and the frustration of not receiving callbacks. That’s not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have be for you.
While we're glad you found our team accommodating, we clearly missed the mark on follow-through and resolution. We've located your account, and our team will follow up personally to provide assistance and answer any questions you may have.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Our garage door opener didn't work. We had the repair person out and they said it wasn't the opener, so we had to pay for all the springs. That was understandable. But a few months later, it still wasn't working. Thinking that the opener was fine, I called the repair people back and said it’s still not working. They came out and said the issue was the opener.
So I called Cinch but they said because I didn’t call ahead of time , they were not gonna cover it. That part was disappointing. I got a foreign person and English wasn't her first language. I tried to explain to her how I had called earlier and I did everything right, but they said it wasn't covered because it wasn't the opener, and then it still wasn't working. I explained to her how I called the service back again, thinking the opener was fine, but then they said they needed to replace the opener.
She was like, “No. Because you didn't follow through with the steps.” I replaced the opener and it works fine now. I wish that the first repairman would have done that. Then we had to get our stove repaired and that was fine. I did everything right that time.
Theresa, Thank you for taking the time to leave such a detailed and honest review. We appreciate you highlighting both the positive and not-so-positive aspects of your experience with us. We’re glad to hear your stove repair was handled smoothly and that our online claim system worked well for you — that’s exactly the kind of simplicity and service we aim to deliver.
We’re sorry, though, to hear about the garage door situation. We understand how disappointing it can be when something isn’t covered, especially after already starting the repair process. It’s clear that better clarity early on could’ve made a real difference, and we appreciate you pointing that out.
We also take your feedback about communication seriously. We want every interaction with our team to be clear and helpful, and your input will help us continue working toward that goal.
Thanks again for your thoughtful review. We hope future experiences show you the improvements we’re making.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
It's been a really long time that we've had Cinch and we’re satisfied. A friend of ours had them and they recommended the service. When contacting a rep, I wait a couple of minutes then I'm transferred over. When submitting a claim, I call and speak to somebody then they put the claim in. I tell them my water heater is not working and they send me a plumber. They let me know that someone will contact me within 24 hours, and then I'll get a text message from the company.
For the water heater, I'm not too keen on the company that they used. He was in a rush and didn't wanna fix the problem. He was ready to go within 10 minutes. He just looked at the water heater and said, “It is what it is. Let me contact Cinch to see if they're gonna pay to get it cleaned." I'm waiting to see what's happening. We asked him questions too, but he only said "We don't do this or that." I don't understand because I've never had problems with Cinch.
I had another problem with the exhaust for the hood in my kitchen. The company for it never followed back with Cinch. A month has passed and I kept calling Cinch. I complained and let them know I'm going on three weeks but getting the same information. I said, “Can you send someone else?" They did eight weeks later and it was done within three weeks. The problem got solved, granted I had to wait eight weeks because the other company took too long and delayed everything.
With Cinch’s price, I’m not happy because I gotta pay that money, but there's nothing I can do about that. I would love for it to go back to $100 or $75, but that's something that's impossible with everything happening. Overall, Cinch is a good company. Everybody's experience is different, so go ahead and try them.
Thank you for taking the time to share your experience—and for your 5-star rating! We're so glad to hear that submitting claims has been easy for you and that you've had mostly smooth interactions with our team and service process.
We do want to acknowledge the hiccups you mentioned with contractor follow-through and communication. That’s not the level of service we aim to deliver, and we appreciate your patience as we worked to make things right. Feedback like yours is incredibly helpful as we continue improving our contractor network and overall customer experience.
We're especially grateful for your honest recommendation and understanding that every experience can be different. Your support means a lot, and we look forward to continuing to serve you.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I bought a house, and Cinch came with it. I’ve never heard of them before, but my old company switched over to them. And they have maybe a year or five years free.
Our experience with them has been wonderful because we get a response in maybe a day or less, which is good. The contractors were wonderful, too. I didn’t have to wait a long time. It probably took them a week to figure out what was wrong with my washer, and then he had to order a part. So, the part came into the house. But mainly, it’s my timing. I need to be off when he comes over.
What I love about Cinch is the response and being able to get contractors out ASAP, which is a good thing. And I don’t have to worry about waiting to get something done. They’re also accurate in their responses, and they do it in a timely manner. So, it doesn’t take weeks for them to get back. I think it was less than a day that they called us back or gave me a text message or something. So, I hope they continue doing what they’re doing.
And the price is a different story. I don’t know how much we pay monthly, but then we have to pay a deductible. It’s not reasonable, but it’s acceptable. And it depends on what breaks down.
Vanessa, Thank you so much for your thoughtful and generous review! We're truly honored to have earned your trust, and we're especially happy to hear that your experience with Cinch has been smooth, reliable, and efficient.
It's great to know that your daughter finds the claims process easy to manage, and that our contractors and customer service have continued to meet your expectations. We understand how important timely, dependable support is—especially when dealing with household repairs—and we're proud to be a resource you can count on.
We also appreciate your feedback on cost. While we aim to provide strong value through comprehensive coverage and quality service, we're always listening for ways to improve the overall experience.
Thanks again for your kind words and for recommending us to others. It means a lot!
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
Customer service has been okay. But I don’t like going through all the prompts trying to get what I need. I’m in my 70s so I don’t think any of us like that too much. I prefer speaking to a person. Also, I paid once and I never got the service. When I called back to let them know and ask them about my $150, there was no record. I get $50 on a fixed income and it’s not easy. Overall, I’ve been partially satisfied with Cinch. I’ve had them for years and I have not changed. I have had offers of other companies and I haven’t looked into them.
Melvin, Thank you so much for your thoughtful review and for being a long-time Cinch customer. We're truly grateful for your continued trust and loyalty over the years.
We're glad to hear you've had satisfying experiences overall, especially with our technicians, and we appreciate you highlighting areas where we can do better. We understand that navigating automated prompts can be frustrating, especially when speaking directly with someone would be easier and more efficient. Your feedback is important, and we’ll continue working to improve accessibility for all of our customers.
We're also sorry to hear about the issue you experienced regarding your service payment. That’s certainly not the type of confusion we want any of our customers to go through, and we appreciate you bringing it to our attention. We’re always looking to make our processes clearer and more reliable.
Thank you again for sticking with us, even through a few bumps along the way. We’re committed to providing you with the dependable service you deserve.
Sincerely,Angela, Customer Relations
Reviewed June 19, 2025
I'm a little upset because the young man who worked on my hot water tank said I had an electric shortage and he got electrocuted. I paid a $150 deductible for Cinch to have an electric company come out and tell me that they don't see anything wrong. Other than that, everything else has been fine.
Edna, Thank you for sharing your recent experience. While we're glad to know you've generally had smooth and reliable service with us over time, we’re sorry to hear that your recent hot water tank issue didn't meet your expectations. We understand how frustrating it must have been to pay a deductible and then receive conflicting information about the electrical issue. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing it to our attention.
Your feedback is invaluable as we work to strengthen our technician network and improve the accuracy of service calls. We're grateful for your patience and for sticking with us through both the good and the challenging moments.
Thank you for your honest feedback. We look forward to making your next experience a better one!
Sincerely,Angela
Reviewed June 18, 2025
We used Cinch one time and I didn't like the fact that I had to do it all online. I couldn't just call somebody to set up the claim. I had to wait a week to get somebody to come out to my house. There was nobody for me to really talk to. When I set the appointment and I called, I got ahold of somebody. That day was like 100 degrees. The rep said, "Let me see if there's something I could do to get somebody out there." She came back on the phone and said, "I checked the weather there. It is quite warm." I was like, "Did you just really think I was lying to you?" I was not happy with that.
She was like, "I'll see what I could do to follow up. We could go and get somebody." I wish somebody could have just followed up with me and be like, "We're really working hard," and reached out. But nobody reached out to me again until the day of the service. We had the air conditioning go out on a Thursday and a technician finally came out on a Wednesday. This was not a small company that I was working with. It shouldn't have taken a week for me to be able to get some sort of customer service for an air conditioning in May.
When the technician came out, he did a wonderful job. I spent a $200 deductible for him to come out and he said, "It's just your Freon." I asked if he could check my entire system. He checked everything he needed to check and he found a couple of other things that were worth their concern.
I'm gonna shop around because Cinch’s deductible is high. You pay $200 to get your ceiling fan looked at. You have $200 for your HVAC. You can't just do $200 and be able to do two or three services with that deductible. That would be more fair. I worked for companies that worked with home warranty companies previously. I spoke with the technician about different companies that are out there. With the one week wait time when it was 100 or some odd degrees, somebody could've done something.
I would tell friends to shop around to see what else is out there and to make sure they are getting the best bang for their buck. I appreciate the fact that my warranty covered my HVAC system because that would be quite expensive coming out of our pocket. But they did not do anything to go above and beyond or try to help me with the situation.
Jodie, Thank you for taking the time to share your experience. While we’re glad to hear your HVAC repair was ultimately completed and that the technician provided excellent service, we’re truly sorry to learn that the claims process and communication left you feeling frustrated.
We understand how stressful it can be to go without air conditioning, and we regret the delay and lack of timely follow-up. Your feedback about the online-only claim process and deductible cost is appreciated, and we’ve shared it with our leadership team as we continually work to improve convenience, responsiveness, and overall value for our customers.
It’s never our intention to make urgent situations feel minimized, and we sincerely apologize if that was your impression during your interaction with our team. We value your business and hope to earn back your trust by providing a smoother experience should you choose to use your coverage again.
Thank you again for your honesty—we're always listening and learning.
Sincerely, Angela
Reviewed June 18, 2025
I had American Home Shield for 20 years and they went completely downhill so I dropped them. I've owned eight homes throughout my military career. I always had American Home Shield and I had never heard of Cinch. They might wanna find some more marketing ways because the only way I heard about Cinch was when I happened to have Mark Spain Realty come in. When you list with them, the home warranty is presented as a requirement. It was more of a pushed sale.
I had something break within a week of listing the house. It was an AC unit and something went bad. Service people came out and the AC was fixed within 24 hours. I was pretty impressed. Cinch paid half of it and I paid the other half. That's how it's working. Cinch has a deductible that is much higher than American Home Shield. I can look past that as their service guys got out here in 24 hours and they fixed exactly what needed to be fixed. They didn't charge me for extra Freon. Realistically, with the break that I had down with that AC unit, it was worth 200 bucks. In that particular instance, it was great.
But if there is something wrong with a $500 dishwasher, it would be a little bit hard for me to justify having service people come out and especially with how cheap appliances have gotten. I just got a new dryer and it's a piece of crap compared to the 20-year old appliances that I have in the house that are made by KitchenAid. That doesn't mean I wouldn't say Cinch is a great company to a friend or a family member. But it makes me think a little bit more before calling. That's also a tactic that they're probably using to keep people from calling for BS items.
Jason, Thank you for sharing your detailed feedback! We’re glad to hear that your experience with Cinch has been a positive shift, especially with the quick resolution of your A/C issue. We appreciate your honest insight about the deductible and will keep that in mind as we continue to refine our offerings. We're here to provide reliable service when it matters most—thanks again for choosing us! Sincerely, Angela
Reviewed June 18, 2025
I had a good experience with the service that was provided by Cinch. The online claim submission was pretty straightforward. We were then given the time and who was gonna be coming. The tech we had was very experienced and courteous. He was very good and he solved the problem.
Dannielle, Thank you so much for the wonderful review! We're thrilled to hear your experience with Cinch has been smooth and efficient, especially during such an important time like purchasing a new home. We're grateful for your trust and look forward to continuing to support your home needs! Sincerely, Angela
Reviewed June 18, 2025
My daughter was using HMS and she referred me to it. I had it for a number of years and it got bought by Cinch. When submitting a claim, it's too much going through the virtual messaging to get to a live agent. What bothers me is sometimes I can't understand the person on the other end. It’s just the language. It’s like it's foreign. That aside, it doesn't take long once the claim is submitted. The process is within a day. If a claim is approved, Cinch makes sure that I know that there's a deductible that I have to pay upfront.
Overall, my experience with Cinch has been pretty good. I had problems with my furnace, plumbing, AC, and oven at one point. The companies Cinch referred me to were pretty good. What I had done in the past was to go online and look up reviews of the companies that were assigned to me. Sometimes they were not very favorable. I call Cinch back and ask for a different referral.
I like the fact that I was able to get things repaired with Cinch. But one of the things that I wasn't familiar with was with the furnace, I ended up with a much higher deductible that I had to pay off. They let me know why that happened. Regardless, I had to have the furnace repaired as it was in the middle of winter. That was fine. That could be on me for not knowing my plan better. On the whole, it has been a blessing to have the Cinch coverage. There savings too.
Mark, Thank you for your thoughtful review and for being a valued customer for the past eight years. We’re glad to hear our service has been beneficial overall and appreciate your feedback about the claims process and communication—we're always working to improve. We're here whenever you need us! Sincerely, Angela
Reviewed June 18, 2025
I've used them literally for a little bit of everything. Mainly the garbage disposal, dishwasher, ice maker, and air conditioning unit, and maybe the dryer. Overall, everything works out well. I don't have any major issues.
My only concern is for the AC unit. They only have someone from the Shelby County area. That's the closest person that they have. So, of course, one person has to go through many different counties. Your wait is probably gonna be a little longer than using someone a little bit closer, because it's one person or one company coming out to many different counties. That's the only concern I have, which is the wait time when it's my AC. I had to wait a few days before they could come out. And then when they finally came out, they had to order a part, which I understand. The ordering of the part has no negative impact on the person or the company that's doing it. You just have to wait for the part. That's not the complaint. It's just sometimes the wait. When they come out, they fix it. If it messes up, then I think it's either 60 or 90 days. They come back out with no charge because it's the same thing that they fixed that messed up again. Because my unit is an older unit, they would prefer to fix it rather than get a new one. I guess it's more cost-effective. The only concern is the wait time for getting someone out.
Lassaundra, Thank you for being a loyal Cinch customer for over a decade—we truly appreciate your continued trust. We're glad to hear that your overall experience has been positive and that you've found our service reliable and user-friendly. We also value your feedback about service wait times and will continue working to improve technician availability in your area. It's great to know our customer support and repair follow-ups have met your expectations. - Brooklyn
Reviewed June 18, 2025
The home warranty was part of the deal when I bought the house, and they got bought out by another company. So then it just switched over to Cinch. That’s almost 10 years ago.
The only problem I had was when the refrigerator's ice box went bad. And they end up having to get Sears, Roebuck to come out to do it. But then when it went bad again, same thing. They end up sending another company, some mom-and-pop company over the mountain from us instead of just sending Sears, Roebuck again. They came and fixed it. Other than that, I haven't any problems with it.
For the amount of money that I've paid over the years and what we've gotten out of it, it's worth the cost versus paying outright every time. Like one time, they replaced the entire microwave. Cinch is a good service.
David, Thank you so much for your thoughtful review of Cinch Home Services! We're truly delighted to learn about your positive experiences with the efficiency and straightforward nature of our claims process. It's wonderful to hear that solutions like your microwave replacement have provided significant value and savings for you. We also sincerely appreciate your feedback regarding communication improvements and will work on enhancing coverable options. Your recommendation is deeply valued, and please know that we're continuously striving to better serve our customers. - Brooklyn
Reviewed June 18, 2025
It’s become very frustrating submitting a claim ‘cause I can’t get anybody on the phone. I have to do everything online and if there’s a mistake, it’s a pain. I would prefer to be able to call and get someone and talk to them. But you have to go through all the prompts on the phone and it takes forever to get someone. Sometimes, you’re on hold. You have to be very committed to the process of getting someone but once you get them, they’re very helpful.
The most recent claim I had is for my garbage disposal. They had me down for a washing machine or a dishwasher and it was actually my garbage disposal. Then the guy who they initially assigned couldn’t come so they had to send someone else. It took me a while to get someone on the phone. But the guy came out and he fixed it right away. He had replacement garbage disposal right there.
The coverage has been good so far. But every year, the price goes up for the monthly payment. They also raised their deductible and it has doubled since I’ve done it. It used to be $75 and now it’s $150.
But overall, I’m glad I have Cinch. I’ve had my washing machine replaced. I also had a new oven. They couldn’t fix it so they gave me a credit to purchase a new one, which I added to because it was a built-in oven. The house was built in the 60s and they didn’t make ovens that size. All the ovens were too big. I had to go with a company that would retrofit it into my space. But it was cheaper than me having to come out of pocket altogether.
Lisa, Thank you for choosing Cinch Home Services and for your candid feedback on your experience with our service. We truly apologize for any frustrations you've encountered, particularly regarding the claims process and increase in premiums and deductibles. It's crucial for us to improve on these aspects as addressing your concerns and facilitating efficiencies in our system remains a top priority. We're glad that essential repairs like your garbage disposal have been resolved efficiently within our service. We value loyal customers like you and are grateful for your understanding and patience. Thank you for your insights, and please don't hesitate to reach out to recovery efforts more focused towards cost adherence while prioritizing value. Your experiences are precisely what helps us grow and adapt significantly for better service continuity. - Brooklyn
Reviewed June 18, 2025
I got Cinch as a hedge against excessive costs in the event of a major item breakdown. Claims submissions with them have been easy and are done online. They are responsive and helpful. I don't have a problem with the premiums and deductibles, but it would be very nice to have all-inclusive claims recovery. It seems that they have a number of exclusions in terms of items within the overall repair, which seem to me like a cost-saving measure.
For example, if it's for an HVAC, they wouldn't have arbitrary limits on dollars per pound of refrigerant, food disposal costs, or other things that can add up to a lot of money. If it's an issue, it's broken down: this is the cost, this is the deductible. No matter what it is, it's covered. There was an electrical issue with wiring that was already at the property when I bought it, which the inspector never picked up. It was excluded, but I'd like stuff like that covered since it’s not my fault. That's the only thing I would say I’m not a big fan of, and I would like to see some coverage improvements.
Generally, Cinch is a good company to consider seriously. Other companies have excluded or refused to pay based on a technicality on a big issue, but I haven't had those problems with Cinch. Overall, I'm glad that I got it. I don't regret having it, and I'll continue on.
Scott, Thank you for your thoughtful review and for choosing Cinch Home Services for your investment properties. We're glad to hear our coverage and online claims process have provided convenience and peace of mind. We also appreciate your honest feedback regarding coverage limitations, especially around HVAC and pre-existing conditions. We understand how these situations can be frustrating, and your insights are helpful as we continue working to improve our offerings. It’s great to know that our claims process has been fair and dependable for you—something we take pride in. Thank you again for your trust in Cinch, and we look forward to continuing to support your home warranty needs. - Brooklyn
Reviewed June 18, 2025
Our Realtor suggested Cinch because he used it too. We had it since we bought the house in November. And so far, it's worked well. I file claims online and it's a little clunky. I got through it. But it could have be easier. We had someone replace our microwave and they were good. And then we had someone look at our air conditioner and they were also good. I like that Cinch covers most things in the house that may need repair. It’s worthwhile, especially if you have an older house.
Benjamin, Thank you for sharing your experience with Cinch Home Services. We're glad to hear our coverage has brought you peace of mind and that your overall experience has been positive. We appreciate your feedback on the online claims process and are working to make it more user-friendly. It’s great to know our technicians handled your microwave replacement and A/C maintenance professionally and efficiently. Your recommendation means a lot to us. - Brooklyn
Reviewed June 18, 2025
The Cinch home warranty came with my house when I bought it 22 years ago. Customer service is very good. When I had to have the upstairs heat pump replaced five years ago, it took them almost three months. At that time, the kids were still with me and it was hot. They did not want to touch it. I tried to expose them to Channel 4 for that one experience. And then they had somebody out there the next day. I asked the AC guy how much would it have cost if I did not have warranty, and he said at least $3,500.
Other times, I have had at least a dozen other calls on things, and they have been fine. The techs that they have sent have been great and on point. I had a call recently on the unit, and the tech found the problem and took care of it. I have recommended Cinch to somebody.
Stephen, Thank you for taking the time to share your long-standing experience with Cinch Home Services. We appreciate your loyalty for over two decades and are delighted to know that our services and technicians have been meeting your expectations consistently. We're sorry to hear about the HVAC issue from five years ago and understand the frustration involved; we continue to work on improvements to prevent prolonged resolutions like this in the future. It means a lot to have your continued confidence despite that isolated incident, and we value your feedback immensely as we strive for excellence. Thank you again for your insights, and we look forward to continuing to support your home through Cinch Home Services. - Brooklyn
Reviewed June 18, 2025
I've been with Cinch for quite some time. I was doing a comparison at the time and they came out on top. Their online service is okay, but they could come down on the deductible fee. And if one has two issues going on, maybe they for charge for only one.
I had to have someone come out and look at my fireplace. It's electric and it wasn't coming on. I think they had to replace the igniter. I have not had any more problems since they came out. I was also thankful that they come out and do the checkup on my AC. I had to pay for it, but they offered it.
Wilma - Thank you for choosing Cinch Home Services and for providing your feedback about your experiences with us. We're delighted to hear that our online service has been convenient for you and that you've had a smooth repair process with your ignitor. We appreciate your kind words regarding our customer service and are thrilled to see it rated so highly.
We understand your concern over the deductible fees and the costs associated with addressing multiple items at the same time. Your feedback is very valuable to us, and we'll continue working on improving those aspects to better serve our customers. Thank you again for being a Cinch Home Services member and for sharing your thoughts with us. We look forward to continuing to assist you. - Amanda
Reviewed June 18, 2025
I had a claim for my washer and dryer at my rental property in Sharon, Wisconsin. There were problems with it. And the company that came was good. He looked at everything, worked on it right away, and cleaned up after himself. He was wonderful. Some people don’t do that, but he did. He told us exactly what was going on, he fixed it, and we were very happy with him.
The only thing is that Cinch should get us local vendors. In the past, they tried to give me someone from Chicago, which is like 80 miles away. And we waited two days, and they finally called and asked where we are located. I told them, and they said that they don’t go that far. The local vendors are very good. And that’s the only thing I’d like to see is that we use local vendors.
Robert - Thank you so much for sharing your delightful experience with Cinch Home Services. It's truly great to hear that the claim process was seamless and that the technician provided exceptional service while on-site. We highly value your suggestion about leveraging local vendors, as minimizing delays is important for providing timely service. We apologize for the initial oversight and are continuously working to enhance our processes. Your feedback is sincerely appreciated and integral in helping us improve. We look forward to delivering equally positive experiences on future service calls. Thank you for choosing Cinch, and we are thrilled to continue being at your service. - Amanda
Reviewed June 18, 2025
We’ve had Cinch for about five years. We had another policy that combined with it, and we just continued with the coverage. We’ve had several claims with them, and they have good responses, and they did quality work.
When submitting a claim, we just call a number, and it’s just the automated answering service. And then we give them what the problem is, our address, and they notify the person who does the repair work. The vendor will then call us, and we make an appointment.
The recent claim we experienced was that the garbage disposal went bad. So, the tech came out to see what was wrong. And then they ordered a new garbage disposal. When it arrived, they came and installed it, and it’s functioning just like a new one.
Thank you for sharing your wonderful experience over the past five years with Cinch Home Services. We're thrilled to hear that each claim process and contractor interaction has been smooth and effective, leading to satisfactions like your new functioning garbage disposal. It's a pleasure to know that including service, coverage, response, and overall web experience feels commendable to you. Your continued trust means a lot to us and motivates us to deliver consistent and high-quality work. We appreciate your feedback Louis!
Reviewed June 18, 2025
I got Cinch in 2019. But things have been good with the house, so I haven’t had to use them too often. I just had my first and only claim with them. I submitted the claim online, and then the plumber came out quickly. I didn’t really have any major issues, so he just tuned it up, got out of there, and things seem to be working. The technician I got was great. He was a nice guy. He was on time and called me when he was on his way. So, so far, so good.
Michael - We're delighted to hear about your positive experience with Cinch Home Services! It's wonderful to know that filing your claim online was smooth, and the technician's prompt response and professional service left you satisfied. Your feedback assures us that we’re achieving our goals in providing efficient and courteous service. Thank you for trusting us with your home warranty needs, and we look forward to continuing to assist you in the future.
Reviewed June 18, 2025
The company sent out by Cinch was good but they were three days late. They never called to tell us they were coming. After we set up a date, they never showed up. When I called them, I and still didn't get an answer. It was the whole weekend. We and we were without water for three days. They should stick to their word when they say they're gonna come out.
I liked the experience. It was just that little incident. I just wish they had called me and told me he wasn't coming.
Noah - Thank you for sharing your experience with us. We are delighted to hear that your initial setup and interaction with our representative went smoothly, and that you found them to be helpful. However, we apologize sincerely for the challenges you faced with the provider regarding scheduling and delays, which left you without water for an uncomfortable period. We understand how essential timely communication and action are, and we're committed to investigating this issue to prevent future occurrences. Your recommendation and acknowledgment of our service value are much appreciated, and we're here to provide consistent and reliable support moving forward. Please feel free to reach out to us anytime you need further assistance. Sincerely, Amanda
Reviewed June 18, 2025
Cinch replaced the sump pump in the basement. The technicians they sent were great, very efficient and polite. They cleaned up after themselves before they left. And everything’s been good after the repair.
Lesa, thank you for sharing your experience with Cinch Home Services. We're thrilled to know that the sump pump replacement went smoothly and that our technicians provided efficient and polite service. It's wonderful to hear everything is functioning well. We appreciate your feedback and look forward to supporting your home warranty needs in the future. Sincerely, Amanda
Reviewed June 18, 2025
For anyone with a house or an older house, home warranties are great. Everyone should have one. The recent service with Cinch was good. The guy was on time. He did what he had to do. He worked on our dryer and fixed it the same day.
I started out paying around $49. Now, I'm paying a whole lot more. And then the deductible fee went up, too.
Michael - Thank you for sharing your experience with us! We're delighted to hear that the technician was able to fix your dryer problem promptly and efficiently. We appreciate your feedback regarding the rising costs, both in monthly fees and the deductible, and understand how important it is to ensure that our services remain affordable. We strive to provide value to all our customers and will continue to explore ways to be flexible with pricing. Thank you again for your review, and please feel free to reach out if there's anything we can do to further assist you. Sincerely, Amanda
Reviewed June 18, 2025
This is the second time I’ve had Cinch. I had it, and then when my credit card got stolen, I dropped it off. And then I called and got it again because it’s been beneficial, and I enjoyed their services.
The last claim I had was for my AC unit on the main level. It had no Freon because it had a hole in it. So, Cinch sent out a technician within a day or two. He wasn’t able to fix it the day he came, but he came back the next day. He had to get some approval for what he was doing, and then he needed something. But he kept me informed. He called me, showed up when he said he was gonna be there, and he got it fixed quickly. They were great.
Natalie - Thank you so much for sharing your experience with Cinch Home Services! We're delighted to hear that you had such a positive encounter with our team and technician. Our goal is to provide seamless and reliable service, and it’s great to know everything happened just as you expected.
We're also glad you decided to return to Cinch Home Services, and heartened by your confidence in our team's commitment to serving our customers effectively. Knowing that our support has been valuable to you motivates us immeasurably! Thank you for sharing! - Amanda
Your recommendation means a great deal to us and we’re thankful for the opportunity to continue assisting with your home care needs.
Reviewed June 18, 2025
It’s been a little more challenging in recent years. It is incredibly complicated to get through Cinch’s phone system to actually speak to a human. And since Cinch took over from HMS, the deductibles have gone up, but the coverage has gone down.
For the repair we just had, we paid our deductible, and then there ended up being $1,260 in charges that weren’t covered. It’s frustrating because that’s a substantial amount of money. On top of that, we had to wait a very long time to get through Cinch’s process to get the parts. We were without air conditioning for three and a half weeks.
I’d also like to know why our out of pocket was $1,260 on top of the deductible. According to the policy, Cinch covers a certain amount of Freon, and the things the technician did were covered items. But somehow, we still ended up paying $1,260.
We had a dryer claim, and that one was also very complicated. We were assigned to Sears, and they said the part was on backorder. It ended up being almost three months without a dryer. We had to go to the laundromat.
In the end, they finally came back and said they don’t make that part anymore, and that we’d have to do a replacement. So, we waited all that time. They fixed it, it broke again, and then we finally did the replacement. Before that claim, everything was great. But that was back when it was still HMS, not yet Cinch.
Their default contractor can’t be Sears. I know Cinch and Sears Home Services are connected, but Sears does not care about their customers. When we first called in, we asked for a different provider because Sears’ first available appointment to even diagnose the issue was two and a half weeks out.
It was summertime, and this was for air conditioning. That’s why we asked for another provider. So that’s my biggest suggestion, is to stop using them. My two experiences with Sears have been terrible.
Heather - Thank you for taking the time to detail your experiences with our service, despite the challenges you've faced. We're deeply sorry to hear about the difficulties in reaching our customer service representatives and the lengthy turnaround times, especially when you urgently needed AC repair during summer. Additionally, it's disappointing that you've encountered unexpected out-of-pocket costs and service delays. Your feedback on contractor selection, including your experiences with Sears, is invaluable, and we'll review this matter closely to seek improvements. We are committed to ensuring you receive fair and satisfactory support. Thank you for your patience and for being with us over the years.
Reviewed June 18, 2025
I’ve used Cinch for quite a while. When we moved, we tried something else. I wasn’t happy with it, so I came back to Cinch. It’s been pretty easy for the most part, though there have been a few unusual things.
I’ll say this, I might be mixing up the two warranty companies. But they will repair something even when it would cost less to replace it. They’re determined to repair it first and only replace it if they absolutely have to.
We also have a septic system that was not covered. For some reason, Cinch wasn’t clear about it when they renewed my policy. In the fine print, which I didn’t read, it said, “If you want the septic system still covered, call us or let us know.” I missed that, so it wasn’t covered. However, they let me add it right away and covered it.
Lynn, it’s wonderful to hear how Cinch Home Services has met your needs so effectively. We're pleased that our claim process and customer service resonate so well with your expectations. We appreciate your feedback on the repair preference as well—and we’re glad the quick action on your septic coverage worked out smoothly! Your willingness to recommend us and high ratings motivate our continuous efforts in ensuring our services remain dependable and straightforward. Thank you for sharing your insightful testimonial!
Reviewed June 12, 2025
I became a customer of Cinch Home Services when they acquired my previous home warranty company. The transition was seamless, and I have had no issues since the changeover. Filing a claim wasn’t a big issue. I usually submit requests online, and the website is pretty simple to deal with. Most recently, I filed a claim for an air conditioner that was not cooling. The only issue we had was getting a company to come out and look at it, as everybody was fully booked. It took a couple of weeks before a technician could make it out here.
Scott, Thank you for the detailed review! We work hard to make the claims process as simple as possible, and it's great to know we've met our goal. We appreciate your understanding regarding the AC service delay and are happy to know it didn’t overshadow your overall experience. Your feedback on cost is noted and valued, and we’re truly grateful for your recommendation and continued trust. We look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
I have been very happy with Cinch’s promptness to get things done. They are better than my previous provider.
John, Thank you for taking the time to share your experience! We're glad to hear that you've been satisfied with our service over the years and that we've exceeded your expectations. It’s great to know our team was able to address the dishwasher and refrigerator issues promptly. We appreciate your continued trust in us, and we look forward to being there for you again when you need us! Sincerely, Angela
Reviewed June 12, 2025
My experience with Cinch Home Services has been good, and I have been with them for years. Recently, they came out and replaced my hot water heater, and the technician did an excellent job.
The only downside is that it takes a long time to get service, especially when we have a water problem. My recent claim took four days for someone to come out. In a previous situation involving a water line, it took over a week, although that was during COVID.
William, Thank you for your kind words and for being a valued Cinch customer over the years! We’re so glad to hear your hot water heater replacement went smoothly and that the technician left a great impression. We also appreciate your patience and understanding regarding past delays — especially during such challenging times. Your feedback is incredibly important as we continue working to improve response times and deliver consistently reliable service. We're here whenever you need us! Sincerely, Angela
Reviewed June 11, 2025
Like all insurance companies, they try their best not to cover your claim. They send a technician out but if the problem persists, they tell you that the items still works and per section ... of the contract, if the item functions, they do not have to fix it. No matter that it is not working properly. Example, if your icebox is making noises all the time, as long as it is making ice, they will tell you that they do not have to xix it. My experience has been my AC unit.
Reviewed June 11, 2025
We’ve had Cinch for always two years. The mortgage company we used referred them to us. We had them for about 18 months at our first home, and we got them again when we moved. We had a dishwasher repair, and the repair people were horrible. But the guy who got it fixed was great. He knew right away what it was and fixed it.
Louis, Thank you for taking the time to share your experience! We’re honored to have earned your trust over the past two years and across two homes. While we regret the inconvenience caused by delays from the third-party service provider, we’re glad the issue was resolved efficiently once the technician arrived. Your recommendation means a great deal to us, and we’re committed to continuing to provide the dependable support you’ve come to expect from us. We're here whenever you need us! Sincerely, Angela
Reviewed June 10, 2025
One of the parts in my air conditioner recently burned out. The guy from Cinch just took it out and showed it to me where it was worn out, and he replaced it with a new one. The claim process was very quick. I called on a Friday. They got back to me Saturday and scheduled my appointment for Tuesday.
At the very beginning I had a problem with my refrigerator. Three people came out to look at my refrigerator. The first person said something is frozen, and they're gonna have to take it apart to do something about it. But nobody ever came. I kept calling for follow-up, and nobody ever returned my call. I called again, and I was angry. I told them I was gonna call corporate headquarters if they didn't send somebody out here to fix my refrigerator. I have no ice maker. The refrigerator leaks, and my floor’s getting weaker on the refrigerator.
When the guy came out, he said that Cinch would have to actually replace my refrigerator because something was malfunctioning. He said he was gonna put in an inspector to come out, look at it, and verify that I do need a replacement refrigerator. That never happened. Nobody ever called me. I kept calling. The guy gave me his personal number and told me to call him directly, but he never answered the phone. Nobody ever came out here. Nobody did anything.
One guy got a hairdryer and was supposed to have been melting what was frozen behind the panel door of the freezer without actually taking the door off and going into the motor. Two or three days later, the ice built back up on the bottom of the freezer part again, and I couldn't close the door because the ice was built up so thick. I had to take a little piece of wood, and pry it up so I could get it loose enough. That way I could take the ice out, so the freezer door could close.
I still have the same refrigerator and the same problems. The door doesn't close. The rubber around the refrigerator door is going. It needs to be replaced. The ice maker's broken. I have not had ice made in my freezer in about three and a half years. I have to go to the store every other day to buy a bag of ice just to have ice in the house.
Then on top of that, the lights on my microwave just went out the other night. I put my food in there, and tried to push the button. Nothing happened. It's almost like a fuse blew or somebody unplugged it or something. I'm getting so fed up with everything. I'm sure stuff has to be replaced, has to be repaired, but not all at the same time. I'm ready now to call somebody who is somebody else's boss and tell them all the shitty maintenance people that came out here and lied to me and didn't do anything.
Patricia, Thank you for your honest and detailed review. We're glad to hear that your recent air conditioner service went smoothly and that our technician provided timely and professional support — that’s exactly the level of service we aim to deliver.
We also appreciate you sharing your earlier experience with the refrigerator issue. We understand how frustrating ongoing problems like that can be, and we're genuinely sorry it wasn't resolved to your satisfaction. Your long-term loyalty means a lot to us, and your feedback helps us improve. If there's ever anything more we can do, please don’t hesitate to reach out — we're here to help!
Sincerely,Angela, Customer Relations
Reviewed June 8, 2025
I’ve made two appliance claims this year for a wall oven and a cooktop and Cinch will be replacing both within the week, so that’s a good thing, and I just renewed the warranty for another year.
Elmo, We're delighted to hear that your experience has been smooth and that our online portal and customer support have met your expectations. We're also glad your oven installation went well, and we look forward to completing the cooktop replacement shortly. Your decision to renew your coverage means a lot to us — we’re proud to be a trusted part of your homeownership journey. Thank you for your thoughtful review! Sincerely, Angela
Reviewed June 8, 2025
Overall, Cinch is easy to work with. I've had a few claims. It's straightforward and easy to process through the app or website. It's simple and dummy-proof to submit, and they normally stay on top of the vendors to make sure they get something scheduled. So overall, it's been a favorable experience. That last claim I filed was for the washer. When I initially scheduled it, it was gonna be over a week. But I called in and shared with them the situation, how it was leaking water. They were able to get someone out within a day. They had to order a piece, which took another few days, but they had fairly quick turnarounds.
Blake, We're delighted to hear about your positive experience! Glad to hear that our app and website have facilitated smooth claim submissions. It's excellent to learn that we were able to prioritize the washer repair considering the urgency of the situation, and resolve it in a timely manner. We strive to ensure our service meets your expectations and are grateful for your acknowledgment of our quick resolutions. Thank you for your kind words, and we look forward to keeping your experiences with Cinch satisfactory and stress-free! - Brooklyn
Reviewed June 8, 2025
Recently, my air conditioner went down and their next appointment was a week out. Ease of use and navigation online is easy. But the experience is not great because you're not speaking to anybody and explaining what the situation is. When you do it like that, that's how you get, “Hey, we'll be out in five or six days.” I can manage being without a washer or dryer for six days, but you can’t manage without a refrigerator or air conditioner for six days. The whole thing is very generalized. It's a little frustrating at times. They don't really have urgency. If you've got elderly folks in the house. They can't be without air conditioning in Central Florida. One day is fine but when they tell you it's almost a week out, that was really unacceptable.
I called the office and got ahold of a person. Luckily, the lady I spoke to did whatever she could to get somebody out here right away and they got here later on. I didn't expect them that same day, but they came. The last person they sent out here was absolutely fabulous. The price has gone up through the years though. We started off with $500. Now it's getting close to $800. It's getting pricey. I am now on a fixed income, so I gotta think about it twice now. But I've had a positive experience with them.
Reviewed June 8, 2025
I've had Cinch for years when they used to be TotalProtect. I recently called in for a stopped-up commode and asked for a plumber to come out to unstop it. After filing the claim, the technician was out the next day. He did his job and was very professional and cleaned up behind himself. Everything worked out fine.
James, We are delighted to hear that your recent plumbing claim was addressed so quickly and professionally by our technician. It's wonderful to know that our service met your expectations and that you would recommend us to others. We appreciate your trust and look forward to continuing to serve your home warranty needs. - Brooklyn
Cinch Home Services Company Information
- Social media:
- Company Name:
- Cinch Home Services
- Company Type:
- Private
- Year Founded:
- 1978
- Address:
- 4700 Exchange Court, Ste. 300
- City:
- Boca Raton
- State/Province:
- FL
- Postal Code:
- 33431
- Country:
- United States
- Website:
- www.cinchhomeservices.com
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