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I set up payments to come off my Walmart Money Card called in a payment and Bissell took 3 payments out at one time. It was on my Walmart card. Called Walmart card to stop 2 payments and they said l have to wait 3 weeks. Called Bissell they said they don't know what I am talking about so I am out a 117 dollars. Buyer beware.
I bought the Crosswave directly from Bissell. Did not use it until I moved months later, and right out of the box, it already had issues. When cleaning, water came out in patches, so many teas of the floor were not getting cleaned. The container collecting all the dirt gets clogged quickly. I was extremely disappointed, called Bissell, they only wanted to troubleshoot then told me to take it to authorized repair shop, as my unhappiness with the product does not warrant a refund. WT#!!! It's been a year, and the Crosswave has been in my basement collecting dust. I am tired of companies making crap products and getting away with it. What happened to the days of quality over quantity?!
I have had an upright Clearview Bissell vacuum for 9 years since 2010 and I have had no complaints. I decided I was way overdue with replacing the filters. Ordering the replacement parts has been one of the worst experiences I have had with online ordering. First the order would not take my 15% off coupon code - so that necessitated a phone to the order desk to ask the advice of customer service. She was totally uninformed. I had to tell the girl how to do the order for me! Almost 20 minutes later to order 4 parts! The girl was a total nightmare! It appears they have a script for everyone that calls and they just fill in the blank with your name.
Last week the order arrived with only 2 replacement parts - ** No mention of parts to follow at a later date. So here I am again on the phone with customer service. Another person who has a script to read over the phone with every phone call and a guy who doesn't know a heck of a lot either. I am pretty sure these people whom I am talking to, are not from anywhere in North America.
I have been told by this same guy on two separate occasions, that my parcel is in transit. Today I demanded a refund and I was told refunds take 4 to 6 weeks!! Give me a break. I told him I will never be buying a Bissell again. I hung up on him without a further word. I was just too angry to continue. I find it is Bissell's follow-up care that is turning everyone off buying their products. These people handling the office are truly incompetent.
My sister gave it to me as a gift - I picked it up at Walmart. All over the box is a warning to NOT take it back to the store. 1800 number provided. The "retractable" cord was hanging out of the vacuum when I took it out of the box. It has no "spring" so it just hangs out and there's no place to wrap it. This is the 2nd Bissell I tried. The first one broke in 1 year, but this was a gift, so it's not a "fool me twice, shame on me" situation. I told my sister -- I was mad. Now I'll have to apologize -- it's not her fault this company sells crap.
The company never shipped my hose assembly. Emails are returned "unmonitored inbox." Calls are routed overseas, and the reps are barely English speaking. On hold several times but can't tell me if or when the part was or would be shipped. My credit card was billed weeks ago. I finally disputed the charge on my card.
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My husband got me the Bissell CrossWave for Christmas and I absolutely loved it! I thought it was the answer to my vacuuming and mopping floors. Just recently, after what I would say three to four uses, the machine is not working as it did the first couple of times. I thoroughly clean the bottom of the machine, I wipe it down and make sure there is no dust or hair. I also clean the rollers until they're looking brand new again. Every time I go to use it, it's leaving black streaks on my floor which is now causing me to do double and sometimes triple the work. I'm starting to think I was better off with the good old vacuum cleaner and mop and pail. Shame on you, Bissell!
I received this vacuum cleaner for Christmas last year. I was so excited that it came with scented filters and easy to dump compact. I am a neat freak so I kept this vacuum clean and filters cleaned. It wasn’t the best vacuum I’ve had. It didn’t fully pick up until a few go overs, but I’m not that picky. However recently, at around the 11 month of use, it started making this high pitch noise along with excess air blowing at the bottom. Which then proceeded not to do its job anymore. 11 months and this vacuum has basically failed. I’ve had other vacuums for longer doing the job and honestly I’m very disappointed. I sent in a replacement card in case anything happens. So we will see how well they take care of this matter. Hoping they will send a better vacuum and take this one back. Maybe that’s wishful thinking though.
First day I brought it home and did 4 area rugs and it worked great! Did my bedroom carpet and still I was very pleased. Then I was showing off how great it worked in another area rug, well a runner and it just quit. So I let it sit thinking maybe it had gotten hot which it shouldn't have from an area rug, but it did start up just wouldn't work with the high suction you get on the carpet button. Bare floor and carpet both are the same low suction. I've searched for a repair but finding no nothing. After seeing all the poor reviews and good ones when I got this, I will be out purchase another nor will I give friends and family a good review. Sad it's so hard to get customer service to respond.
We got our vacuum cleaner as a gift no more than 2 years ago. The rotary brush ceased and I also had other issues. I went and ordered my parts online at 4 a.m. Website says parts ordered before 2 p.m. that day will be send out the same day. Got a notification 2 Days Later that my package will be delivered by 8 p.m. that day. I only received one out of four items that I ordered. I called the company and they gave me a runaround saying that because it was close to the holiday it won't ship. I paid for expedited shipping. Expedited shipping ships on the holidays. This is an excuse because they did not do their job and ship it out the same day as promised.
The customer service rep assures me that I will get it probably the day after the holiday and they will send me a notification. I checked every single day and no notifications. I called again in the woman says but my parts are still waiting to be shipped. At this point I am completely frustrated and ask for refund. They again give me the run-around about the holiday stuff what's again I reminded her that I paid for expedited shipping and if they would have sent out the same day it still would have been shipped. I was told that they do not issue refunds until I get the item and they do a return. This is a lie. Unless the item was already shipped companies can due a refund. I don't recommend these lying scumbags.
Single grandma custody 3 grandsons... I've always loved Bissell carpet cleaners. First one in my 20s. 2nd one in my 40s. Just bought 3rd one in my 60s... New puppy, 3 grandsons, 12×15 small room. Thought I'd have to get new carpet. My carpet looked like it was outside in the parking lot. No exaggeration. BUT the new ProHeat MADE IT LOOK NEW AGAIN. Puppy, teaming boys eating, coffee, bikes in and out apartment, deck door over carpet. THANK YOU BISSELL FOR 40 YEARS OF GREAT CARPET MACHINES AND SAVING ME 1000 OF DOLLARS.
I bought a CleanView Rewind last month for my new house, once I used the vacuum I realized it was not picking up. Tried to exchange it couldn’t because it was purchased over 30 days. Later found out the vacuum was delivered without a belt. Took it to their shop to get it repaired and had to pay for a belt and to have a belt put on the vacuum, I was pissed being that the vacuum was out the box with no belt. I shouldn’t be responsible to supply one. I got the belt put on and called customer service and all they could offer me was a new belt... I’m confused to why it wouldn’t fall under the warranty or even a exchange... It was clear that the vacuum hadn’t been used at all... Poor product poor response from customer service. I normally buy Shark and tried this because it was a good deal. Wish I could return or exchange for a SHARK!
I bought this Bissell Little Green ProHeat during the end of August '18. It is now November '18. This machine is HORRIBLE. I do not understand how people are giving good reviews. First, the machine is great for the first use, after that it quickly goes downhill. The machine is impossible to clean, I have tried everything but there is no way to clean out the dirty water tank without the dirt building up all over the tank. I have two young children, so the floors are never that bad to begin with. Right after cleaning the floors I pour in hot water and rinse it out the best I can. It does not matter. Now when I turn on the machine it smells horrid. The hose (the connector piece that is sucks/sprays water) is easily clogged. It collects piece on the side of it and that as well does not come out easily.
Now the machine barely sprays or sucks the water up. I was really excited for this machine and was really hoping it would have lasted us a few years. But Bissell does NOT care. They will only offer to look at it or offer a coupon to buy a new one. The problem is the machine though, so even if they "fix it" these problems will reoccur over and over again. All I wanted was for the company to support their customers and stand behind their products and offer an exchange, which they would get this disgrace of a carpet cleaner back. There is a THIRTY day return policy so make sure as soon as you see a problem, RETURN it! Save your sanity. Bissell does not care.
This is the only complaint I have about an otherwise well-designed product: The hose is stiff, and very hard to maneuver...and it WILL eventually tear open. Of course you can use duct tape to tape the tear closed, but then the hose will tear at another place. Bissell used cheap crappy material for the hose to save a few bucks. I would have gladly paid 10 or 15 dollars more for a quality hose. Come on Bissell, you can better!!
Everyone should know never buy anything from Bissell!!! Why? I bought a Pro Heat 2X® Revolution® Pet Pro Carpet Cleaner | 2283 Model #: 2283 from them and thru a series of events did not have a chance to use it right away. When I did try to use it, it did not work, would not dispense water. Their response, "Here are instructions on how to take it apart and hope you will be able to fix it." Hopefully will be able to find 2 others with similar experience so we can launch a class action and stop this from ever happening again.
I purchased a Proheat 2x Revolution Deep Cleaner last year to replace a Hoover that I had used for over a decade! It was used approximately 4 times, and the suction stopped working. I brought it to the recommended service center, only to be told it is a piece of junk and not fixable. I called Bissell, as it is still under warranty, and a file was opened. I was told to expect a call back.
After a week and no call back, I called them again. The representative placed me on hold while she “checked with her supervisor” on status of this. After being on hold for twenty minutes, I hung up and called back. The next representative also placed me on hold. When she finally came back on the line, all she could tell me was she would “escalate” my claim to the next level, and someone would call me back. I think their strategy is to build a poor quality product, take your money, and frustrate you until you give up. I will NEVER buy another Bissell product again, and I will make sure to tell all friends and family to avoid. This was a complete waste of money, and hours of my time trying to troubleshoot, get repaired, or get some resolution through customer service.
Dear Bissell, I really would have LOVED to send you my barely used Bissell PowerLifter Bagged Pet Vacuum (you know, the one that shot flames out of the vents in my daughter's small upstairs bedroom while between her quilted bed and wooden bureau...) packed into this Dyson Ball Animal 2 Total Clean vacuum box, but it didn't fit and you really weren't surprised by my emails nor interested enough to send a suitable box. So I'll stop being the naive consumer who thought you'd want to determine whether there was a design defect in the model versus a manufacturing defect with this one unit. Silly me.
But thank you so much for eventually coming around and telling me that IF I wanted to mail it back and IF you determined there was a defect, you MIGHT send me another??? I guess I'm just a little paranoid about trusting your brand to not burn down my house and family to give it another try. Instead I found a company that actually recognized the potential danger and built in auto shutoff safety features. I'll spread the word!!
I received a Bissell Smartclean robotic vacuum as a Christmas present in 2017. The battery failed (error E6) and I contacted customer service to replace it. I was told since I could not produce a receipt it was not covered under warranty. So I then asked, "Ok how much is the battery." I was then told they no longer manufacture the battery and to search Amazon to see if I could find one. I searched Amazon and everywhere else and I cannot find a replacement. I contacted CS again and was told just bring it to a repair shop.
Why would I bring it to a repair shop when all it needs is a new battery. So now I’m stuck with a $300 piece of junk because Bissell doesn’t manufacture replacement batteries for their robotic vacuum that’s less than a year old!!! I will never purchase anything from this company in the future and will never recommend any Bissell anything to anyone! It’s a racket to get you to buy a new one!!! Horrible company and customer service too!
I purchased the Bissell ReadyClean Steam Machine Model 40N7 and upon opening the box and assembling discovered that it did not work. After talking to the Bissell representative and confirming that it did not work, she suggested that I return it to the Key Largo service center (a distance of 287 miles). She was finally convinced to replace the machine but I had to respond to her email by sending a photo of the machine, receipt, and photo of the model/SN sticker on the machine.
I complied and then received another email in the mail demanding that I take another photo of the machine with the electrical cord cut and another photo of the model/SN sticker. Unfortunately, between the first and second email (which I did not read until two days later), I had thrown the machine out with the recycle trash thinking I had complied with their original request. They ignored what I said and suggested that I take the machine back to Walmart for a refund. Their latest email stated that they never mentioned throwing out the machine. My question: Why would I keep a product that doesn’t work? Idiots!
Products don't work and customer service is AWFUL!!! Started on live chat at Bissell website - couldn't help. Given # to call, can't help and transferred to another dept. They can't help and said first # called should have helped. I called back and person now gave meaningless answer. Obviously NEVER understood question and if her answer was correct then product is a complete waste of money. I will NEVER buy from Bissell again. Products can fail but this type of customer service is unacceptable.
I purchased this vacuum (Powerlift pet) approximately nine months ago. I have had nothing but trouble with it. Not terribly expensive, around $100, but I shouldn't have to waste 10 minutes each time I vacuum to either get the top off the "bucket" or even out of the vacuum itself. I tug and pull so hard I think it will break. I have to hold the bucket to get the top off. Then my clothes are dirty. Ha! Now try to line up the lid back onto the bucket and it won't line up. Five more minutes there. Don't forget putting the bucket back on the vacuum itself. Right. It does suck well.
Had problems with the Bissell Powerlifter pet vacuum 1793 right out of the box. I used it once and the brush roller broke. After complaining to Bissell several times they sent me a free brush roller replacement, which also broke the first time I used it, but I'll get back to that. When changing the roller I noted that the first roller was melted at the ends and was nearly welded to the vacuum, so I called Bissell and they assured me that it was just a faulty roller and that after replacing it the vacuum would be safe to use, which brings me back to the now broken replacement roller.
I immediately checked it when it stopped turning and burned my fingers on the melted plastic. It was so hot, it was smoking. I've tried contacting Bissell several times since and keep getting the runaround. They won't replace the vacuum and I don't dare try to use it again. The last email that I sent to them I told them that I was throwing the vacuum away and would never buy another Bissell product again. They sent me an email back saying that they were sorry that I was not satisfied with my purchase and asked if there was anything they could do. After more emails they claimed to have no record of my complaints. They even removed my review from their website and have blocked other reviews I've tried to post there. I bought a Bissell because I thought they were the sort of company that would stand behind their product... I was wrong.
My grandson bought me a new vacuum, I had never used a Bissell before and I was impressed. I have 2 dogs, a Husky & a Great Dane. Husky sheds hair, so it can be all over. The Bissell's suction - fantastic.
I love this for all my wood flooring. It has great pick up and even gets the corners and edges. The only thing I don't like is that you can't adjust/repair the handle and that seems to be what goes wrong with them after awhile. Worth the price even so.
My Bissell pet vacuum has worked well for over 3 years. It picks up lots of debris, hair, dust and dirt. I love the fact that it doesn't have bags to dispose of and purchase. There are 3 filters to clean/replace. But the sound recently went from normal noise to very loud. We took it to a repair shop, and it needs a new motor. I will have to wait 6 weeks for the repair since the motors are on backorder.
I like that it has no bag. It has plenty of suction and the rollers help to pick up the ground in stuff! It is easy to push and pull, also. I would recommend it without a doubt.
It's is a good vacuum for the price. It is bagless and it works good. It has too many parts and filters to clean. The canister is in three pieces. The design could be better.
It’s the small one with the detachable small hand vac. It’s ok but hard to take off the handheld one, sort of awkward, and doesn't get into small spaces.
This vacuum is a new brand for me, however, I appreciate its quietness and the lightweight. It picks up very well and it being bagless is certainly a plus. Totally happy with this brand.
I have purchased a Bissell vacuum cleaner last year from Walmart. It's very powerful, light weight, & reasonable priced. So far I'm satisfied with my purchase. I have no regrets. I would definitely recommend it to anyone who's looking for a great vacuum cleaner. I also used it to vacuum between hard to reach places. The suction is so strong & disposing the dust is so easy your hands do not get messy. What I love most about the Bissell vacuum cleaner my mom is a stroke survivor and has advance dementia. She used to coughed a lot (I will not say the name of the vacuum cleaner I had before). But since I got the Bissell vacuum cleaner she's not coughing anymore. There were so much dust in her carpet I was so surprised. I have no regrets about my purchase. Money well spent.
I have Bissell Easy Vac upright, it works great, does a great job, easy to clean out. But no parts are available. I did find a filter I could jury rig & make work.
Bissell Vacuums and Carpet Cleaners Company Information
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- Bissell Vacuums and Carpet Cleaners