BISSELL Reviews

As a single mom of a recent (teen) amputee, I was looking for a reasonably priced vacuum that would take care of pet hair and keep our small apartment clean so I went with the CleanView pet model. I vacuum about twice per week and empty the canister no less than once per week. I've had this vacuum for nine months and regret my decision every time I have to lug it out of the closet. It constantly shoots debris out of the back when you turn it off or on. It leaves whatever it has chewed up all over the rug as you vacuum (we have a hedgehog with paper hedgehog bedding). No matter how many times I take it apart and clean it out, this continues to be an issue. I used to love Bissell products but this will be the last one I ever purchase. It's disappointing to see decent brands go downhill.

This is about Bissell's "Clean + Allergen" Carpet Shampoo. Don't buy it. Compared to the basic Hoover carpet shampoo, this Bissell does not suds up, there hardly is any soap in it! When I asked for my $20.99 refund Bissell refused to contact me back. Fyi, I own the Bissell carpet shampooer, it works fine! But not their shampoo! Out of the blue I happened to run out of Hoover shampoo in June 2026 so I went to the local farm and fleet to purchase more. Thinking I've been using Bissell I purchased the Bissell shampoo I mentioned above and not the Hoover. It was a mistake x2. Bought the wrong shampoo but also found out BISSELL SHAMPOO IN NO WAY COMPARES TO HOOVER'S.

My honest opinion, amazing! I have used Bissell vacuums for years. I had a Bissell clear view for 8 plus years. I could see sand bouncing out of carpet in front of my vacuum. I lent it to a friend, who then gave it away. I still miss that vacuum. Bought a newer Clear or Clean view lasted for a few years, then son dropped it, broke wheel. He bought a Shark brand replacement. Well that lasted 2 yrs and I decided to get a Bissell. OMG! The first time use I dumped canister 4x just from area rug. I could not believe what my new Bissell picked up. Don't know why? My old Bissell beat a Kirby. Never will I own another brand. If I can leave a Pic I will. This is 100% honesty.

I purchased my Bissell Powerclean vacuum cleaner over 2 months ago. The vacuum cleaner does a mediocre job of picking up pet hair. I still have to sweep up the remaining hair that the vacuum cleaner can't seem to pick up. I get better result using my dust mop. Battery life is extremely limited after about 30 minutes the battery seem to die off. The vacuum cleaner was purchased at SAMS Club for $220. It is not worth that price because of its disappointing performance.

Bissell is replacing my vacuum! Thank you from the dogs!

I bought a Bissell robot vacuum, could never find the QR code to activate it so it went in the closet in the original box for 2 years. Found it again today, discovered the hidden code, activated it, and one of the edge brushes does not turn. NEVER used it before, straight out of box. Customer service tried to give me same advice on internet then shut me down because it was out of warranty. They can see from the apps that it was never used and I was original purchaser. Would not recommend anyone buy their products.

Purchased a Bissell ProHeat PetTurbo 3 years ago. When it stopped spraying, I took it to an authorized repair shop. They sent it away, then said it wasn't repairable and gave me a replacement, with an understanding that it would no longer be under warranty. Now the replacement unit stopped working.

I bought a vacuum and it was shocking me. I called Bissell they sent me a new hose. That did not work. It shocked me. So they ordered me a replacement and that one recently shocked me and blew out my power source in my apt and I could smell burning from the vacuum, it’s been the worst experience I’ve ever had with Bissell or any vacuum I’ve ever bought. I’m asking for a full refund but they won’t do it. Instead they want me to send them the vacuum and send me another vacuum same brand. I don’t understand why they just don’t reimburse me so I can buy a vacuum somewhere else.

I am so disappointed with this company. Bought a supposed to be heavy duty revolution hydro steam plus free steam shot. Walmart said, "Well, it’s not our fault that Bissell packed the wrong item. We are not taking it back." Now, I’m stuck with old trash.

I have the lightweight Bissell upright. It says it cleans hardwood floors and carpets. No way! I could not clean my area rugs at all. It took my breath away vacuuming one room!! I bought it from target today and am returning it tomorrow. I bought it because it was cheap and boy is it cheap. It basically doesn’t work at all. My first and last bissell.

I purchased a Bissell Electric Floor Cleaner and also a hand vac. Disappointment set it. Both broke down right after the mfg. warranty and Bissell did not care. I will never, ever buy a Bissell product again. The companies product line has gone downhill.

We recently replaced our Bissell Sturdy Sweep carpet sweeper with a newer model Easy Sweep. Any brush replacements we could find for the Sturdy Sweep were nearly the cost of the newer model we ended up ordering. Sadly, the newer model is lightweight plastic, not metal. Unless you are standing directly over the handle to push down, it will not push smoothly or angle under furniture without bouncing around. Frustrating!

We missed the return window by 2 days due to Christmas. While we thought we would be covered by the Holiday Return policy, evidently our specific vacuum model did not qualify. Customer service would not budge, so now we're left eating $200.

Total garbage, has 4 or 5 parts that need extensive cleaning after each use, it takes longer to clean the item than it does to clean the floor, way longer. It doesn't clean hard floors. It just smudges dirt around, and, worst of all, the things absolutely stinks, it spreads a foul smell wherever it goes regardless of how much time you spend cleaning the item. I am trying to get a refund for selling me an item that doesn't do any of the things it claims to do. Do not buy Bissell under any circumstances.

No suction on SpotClean Pro after only a couple uses. No puncture in hose and won’t disconnect. Recommend I buy a new one because they have none in stock. Terrible customer service and options. Would not buy again.

When we bought our new home, we also decided to get a new vacuum—specifically the BISSELL PowerForce Helix Turbo Rewind Pet, an upright vacuum designed to handle pet hair with an automatic cord rewind, extra-wide cleaning path, and a sleek black and green design. We picked this model based on fond memories of Bissell’s past stellar performance, thinking it was a reliable choice that outshined everything else on the market. However, our experience has been quite disappointing.

This is hands down the worse item I have purchased. It cost $350 and has not gone more than 6 mos without issue. I even returned it to manufacturer and it just broke 2 weeks after getting it back. The warranty is a joke. I think they know unit is a piece of trash. It has stopped working.

I purchased a Bissell PowerClean FurFinder cordless sitck vacuum. We picked this machine specifically to clean up the cat hair from the carpet at our retail shop. What a disappointment! After the initial charging of the battery, I gave the PowerClean it's maiden voyage round my retail shop. This vacuum pulls the cat hair from the carpet, but it doesn't suck the hair up--it leaves the hair in a line (in the the shape of the brush head) on the carpet. It doesn't matter if you linger the vacuum over the line of hair for several seconds or if you run the vacuum over the line of hair multiple times.... it just moves the line of hair around, never sucking it up.

My brand new Bissell pet pro crosswave that cost $250 caught on fire and I've spent over a month almost 2 months now dealing with this employee Carla who refuses to honor the warranty and do anything. I'm disabled and I've already been to the ER because of having to clean up s*** by hand because of him physical problems now and my carpet is being ruined and I rent and I'm on section 8 which could make me lose housing. I am so furious. I've spent so much money on Bissell products and I've had all of them break in a very short period of time and the only reason I haven't dealt with it is because my mom died and I've been dealing with that for the last three years and I couldn't spend my entire existence trying to get my refund or get my replacement from a company that supposed to be honorable and have ethics but clearly there is none. I'm so furious, it's absolutely repulsive.

I purchased a featherweight vacuum since It states it has multipurpose versatility to vacuum floors & carpet. It worked fine on my kitchen & bathroom floors, but not on carpet in all other areas. One of the worst products I’ve ever bought.

The furguard is absolutely fabulous. Works great. This stick powerclean vacuum is one of the bet I have ever owned. I highly recommend it. Their customer service was superb. They stand by their product 100%. They will replace it if you have any problems. Love It!

I am 64 years old. Have had plenty carpet cleaners! For last few years have got Bissell 1551 and Bissell 1986. The 1551 I loved but pain cleaning brushes and cleaning carpet fibers that get picked up. Then my tank started to leak. Mind you it's never ben dropped. The money they want for tank is crazy so I bought the 1986. It has buttons you push and brushes drop out so much easier. Now guess what? My tank leaking. This is a problem with all all. It is is a plug with rubber to seal so I'm gonna try putting wide rubber band on it. If that don't work I'll buy another brand.

Less than a year old. Used on hardwood floors. This $220 vacuum has stopped working. The motor on the roller works for a second and dies. Customer service from several failed chats and email chains has failed me. Stay clear of this brand.

I wish I could give 0 stars. Had one of their pet swivels. Caught on fire burning my partner. Reached out via online chat and they were great march 17th. Sent me a return label to send the broken vacuum back. That was 2 months ago. Reached out a couple weeks ago they said it would be here on May 6th due to the item being out of stock it delayed shipping, that's fine. I waited it out. It is now may 12th so I contacted again. Now they are saying they never received the one I sent them so will not be sending replacement.

My Vacuum died after 4 months. Customer service has been TERRIBLE with no help or resolution. They give you a runaround and don’t answer emails. I will never buy their product again. I would give them a 0!

I love the Bissell Powerfresh Scrubbing & Sanitizing Steam Mop, 1806 Series. The initial assembly was easy. There is one screw involved and they tape it to the handle; where you cannot miss it. :) The wide base is great and the rotation of the base while in use is very nice. It steams-up very quickly. The mop will stay standing-up on its own. It's been raining so I had plenty of practice over the weekend cleaning up accumulated mud and then cleaning additional fresh mud tracks from our three dogs. It did a great job generating steam and cleaned the floors completely.

Bissell is a terrible company! I own an upright carpet cleaning machine (Md 1899) which has been cheaply made. I think they know because they discontinued it much sooner than I think. It's only about 5 years old! There's a clear plastic part in the front bottom which sucks up the debris. It has broken on me now 3 times. The first 2 times it cracked but now 2 out of 4 tabs that hold it In place broke off so I want to replace it. There's no information for this machine such as part number. So now I can't search for it anywhere and after calling Bissell which isn't easy to get their help I'm told sorry no parts available. That's not product support it's a kick in the **. I will replace this machine but it won't be a Bissell product. I advise consumers BEWARE!!!

I am sitting here with a burned face from your handheld steamer. Your Toaster broke in weeks after and have not had time to return to Amazon. The vacuum I bought a few years ago was thrown away in less than a year. WOW!!! Just pathetic. I gave one star because there was no rating lower.

Do NOT buy Bissell! Their quality control and customer service is a complete failure. I purchased a Pet Hair Eraser Slim. It hadn't been a year and there was 3 holes in the suction tube. I called, they sent a replacement because the VACUUM was still under warranty. I had to send my damaged one back which of course meant they'll put the same badly designed tube in it and send it out to someone else. They sent the wrong head. I had to send that back and then they sent the right one. Mind you I was without a vacuum all through this.

After extensive research and comparison, I decided to invest in the Bissell Vacuums and Carpet Cleaners, and I'm thrilled with the results. This machine has truly exceeded my expectations in every way possible.

I Will not purchase another Bissell product. I'm very disappointed with the way they handled this situation. Being a business owner myself I find this. I have a very large friend group that I will be sharing my experience with.

Cord comes out of the bottom instead of the top where it can controlled by being held or wrapped around the unit. I will never get another vacuum with the cord in such a difficult place to operate the machine. I think Bissell wants us to run over it and ruin it so we have to buy a new vacuum.

This was a weird experience! I bought the Bissell Spot Cleaner Pro without reading reviews. After a very short time of owning it, not even using it, the hose split open just from being wound on the coil. We were able to cut it down, but then again few short months it split open without being used. I called the warranty dept and they said I couldn't warranty it as no receipt. I was like "OK well let me buy the hose", and they informed me you can't buy the hose! After pressing them about how the warranties fix broken hoses, I was told they get shipped to authorized service vendors. I was excited to finally get it out of them than hoses do exist, but then when I tried to find this authorized dealer, it was in some obscure little town in CA! And nowhere else! I have to throw it in the trash now because of a cheap plastic hose!

I bought a vacuum with a 2 year warranty. On the third use, 3 weeks after purchase it started smoking, the brush assembly failed. When I contacted customer service this is not covered under warranty - not even 30 days old and they won't cover it malfunction/defective product to the point I will be returning it to the store (thankfully this happened within 60 days and I can get a full refund). Will never recommend Bissell ever again.

SAVE YOUR MONEY... Bissell Spinwave is by far the worst robot vacuum I've owned, I've had Neato and Irobot. This vacuum lasted for 9 months then started having issues, after several attempts to have this resolved I followed their troubleshooting only for my vacuum to work for a few months longer. When my vacuum finally crapped out a year in a half in I'm told sorry out of warranty you can drive 40 minutes and pay to have someone look at it at your own expense. SAVE YOUR MONEY, SAVE YOUR TIME and DO NOT BUY A BISSELL VACUUM.

Bought Bissell Crosswave Works Then Leaks. What Is The Point Of Having It When It Leaks Dirty Water. Extremely Horrible Customer service. Customer Service Don't Listen, Asked You Stupid Questions Or Argue With You. Me Personally I Am Old School Mop And Bucket Whole Lot Cheaper. Crosswave is No Deal Breaker Bad Purchase.

At first I loved my Bissell Crosswave. After all how could I go wrong with a tried and true USA business like Bissell? I had used my Crosswave several times over its first year, cleaning it very well after each use. Then one day the little pump that squirts water on the roller quit working. I found that Bissell did not sell parts, as we wanted to repair it ourselves. We were told to take it to a repair shop where we were told Bissell won't sell them parts so they would be able to repair it. Basically, it is designed to be disposable.

I purchased the Bissell shampooer about 18 months ago. I used it 3x's on 1 very small room. Now it leaks water all over the floor. Took it to a Bissell repair shop. I'm being told it can't be fixed, I must buy new one. Poor quality & customer service.

I'm flabbergasted by the poor customer service with Bissell. I have been trying to order a filter for over two months. After providing payment info online and over the phone four times I've been told:

Ordered an air filter for a Bissell product, Bissell processed the payment for $25 (immediately, of course) and then sent a bottle of $8 carpet cleaner. Not sure how they could confuse the 2 items, but mistakes happen. I called customer service and after spending 10 min. navigating their god-awful customer service menu, I finally connected with a CS rep who apologized and promised to send the air filter within 3-5 business days.