Bissell Vacuums and Carpet Cleaners

Bissell Vacuums and Carpet Cleaners Reviews

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Overall Rating2.7 out of 5
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Bissell Vacuums and Carpet Cleaners Reviews

ConsumerAffairs has collected 194 reviews and 334 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 26, 2023

I bought a vacuum with a 2 year warranty. On the third use, 3 weeks after purchase it started smoking, the brush assembly failed. When I contacted customer service this is not covered under warranty - not even 30 days old and they won't cover it malfunction/defective product to the point I will be returning it to the store (thankfully this happened within 60 days and I can get a full refund). Will never recommend Bissell ever again.

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Reviewed Nov. 11, 2022

SAVE YOUR MONEY... Bissell Spinwave is by far the worst robot vacuum I've owned, I've had Neato and Irobot. This vacuum lasted for 9 months then started having issues, after several attempts to have this resolved I followed their troubleshooting only for my vacuum to work for a few months longer. When my vacuum finally crapped out a year in a half in I'm told sorry out of warranty you can drive 40 minutes and pay to have someone look at it at your own expense. SAVE YOUR MONEY, SAVE YOUR TIME and DO NOT BUY A BISSELL VACUUM.

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    Reviewed Oct. 23, 2022

    Bought Bissell Crosswave Works Then Leaks. What Is The Point Of Having It When It Leaks Dirty Water. Extremely Horrible Customer service. Customer Service Don't Listen, Asked You Stupid Questions Or Argue With You. Me Personally I Am Old School Mop And Bucket Whole Lot Cheaper. Crosswave is No Deal Breaker Bad Purchase.

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    Reviewed Sept. 1, 2022

    At first I loved my Bissell Crosswave. After all how could I go wrong with a tried and true USA business like Bissell? I had used my Crosswave several times over its first year, cleaning it very well after each use. Then one day the little pump that squirts water on the roller quit working. I found that Bissell did not sell parts, as we wanted to repair it ourselves. We were told to take it to a repair shop where we were told Bissell won't sell them parts so they would be able to repair it. Basically, it is designed to be disposable.

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    Reviewed April 20, 2022

    I purchased the Bissell shampooer about 18 months ago. I used it 3x's on 1 very small room. Now it leaks water all over the floor. Took it to a Bissell repair shop. I'm being told it can't be fixed, I must buy new one. Poor quality & customer service.

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    Reviewed Dec. 31, 2021

    I'm flabbergasted by the poor customer service with Bissell. I have been trying to order a filter for over two months. After providing payment info online and over the phone four times I've been told:

    1. My bank or card is the issue.
    2. Product is unavailable and seek reputable retailers.
    3. There are no retailers so good for me for calling.

    4. And lastly, payment went through but the address is incorrect so you must provide a refund.

    I'm finished with Bissell. I'm posting this online so people like me don't buy a new vacuum only to find out they can't purchase filters to keep it working properly. Disappointed and dissatisfied.

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    Reviewed Oct. 17, 2021

    Ordered an air filter for a Bissell product, Bissell processed the payment for $25 (immediately, of course) and then sent a bottle of $8 carpet cleaner. Not sure how they could confuse the 2 items, but mistakes happen. I called customer service and after spending 10 min. navigating their god-awful customer service menu, I finally connected with a CS rep who apologized and promised to send the air filter within 3-5 business days.

    5 business days have passed and although I’ve yet to receive the air filter I initially ordered over 2 weeks ago, Bissell apparently did make the time to charge my checking account a 2nd time for the same air filter. If you deal with these idiots, make sure to spell everything out for them like you would a small child who’s hearing impaired. Additionally, keep a close eye on your checking account, it’s a little too convenient for them to process multiple payments without your authority once they have your account info. You’re better off skipping Bissell altogether and using Dyson! Next stop, Better Business Bureau!

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    Reviewed Aug. 23, 2021

    This is the second vacuum cleaner that I bought in my life, but this was also a recommendation from my sister since I deal with daily allergies to dust and dander. It is a bagged Powerforce vacuum, and I love it a lot! Also, the Bissell brand has never steered me to be unfavorable to them...for their brand has treated me very good. Easy to maintain...and parts are easy to find at my local store. I think my vacuum cleaner is really good.

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    Reviewed Aug. 22, 2021

    We bought the Bissell vacuum on the cheap for an emergency. We were very surprised at how well it picks up and cleans. Vacuum could be a little stronger as the turbo brush is pretty much useless, but the carpet comes out pretty well. 7 out of 10.

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    Reviewed Aug. 21, 2021

    I love the BISSELL® AirRam Cordless Upright Vacuum. It's lightweight, vacuums very well and can be used on tile or hardwood floors. The canister is easy to clean. If it's difficult for you to vacuum because of the weight of your current vacuum cleaner I would recommend trying this Bissell. I feel that it was well worth the price I paid. Even my grandchildren love vacuuming the house for me.

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    Bissell Vacuums and Carpet Cleaners Company Information

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    Bissell Vacuums and Carpet Cleaners