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Reviewed Sept. 27, 2023
I am reviewing the Generac Generator Company, and I am going to keep this review as professional as I possibly can, but at the same time, tell you the truth from my perspective, a guy that spent $10,000 buying a Generac generator. Let me start by saying, under any circumstance, DO NOT buy anything from this company. 8 long months ago, I bought a Generac generator that Generac admitted to me was defective out of the box. Here I am, 8 long months later, in the middle of hurricane season on the gulf coast, and all they have done for me is lie to me and ignore me. Did I say lie? Over and over and over. Their arrogance, once they have your money is stunning, outrageous and in-your-face.
- Generac knows they have quality problems, but they sell so many generators that they don't have to fix it. They just put their customers on their hamster-wheel of lies until they just go away.
- And all of these authorized Generac service companies will no longer sell their customers a Generac generator. How insidious is all of that?
Do yourself a huge favor. DO NOT buy a Generac generator. If you don't believe me, just read the pages of one and two star reviews that litter the in tenet. These people win the Triple Crown. Deceitful, unethical and devious! Congrats Generac. What a bunch of felons.
Reviewed Sept. 20, 2023
This company does not stand behind their warranty service AT ALL. If it breaks down under warranty, plan on calling and calling them, then waiting at least a year. This is our second warranty claim and it is now sitting at 9 month since the claim was filed and they are just talking around the issue instead of fixing it. It is not the dealer's fault or the installer's...because they are dealing with the same thing and no one has the time to sit on the phone arguing with them about service. I would only recommend buying this unit if you just want an expensive lawn ornament because you will only be waiting on service the ENTIRE time you own it.
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Reviewed Aug. 28, 2023
Purchased 21kw generator 3/2001. They sold me a 5 year service contract. Minor problem today that requires me to speak to someone…good luck. No way to talk to a human. I’ve had other issues over the past two years and wished I’d have bought from anyone else. Their customer service sucks.
Reviewed Aug. 9, 2023
I have had my "generator" since November 2018. The first time it came on it had a catastrophic failure requiring a complete re-build. I then went on to purchase a 10 year warranty. We have spent the last 5 years maintaining and repairing this "generator". I only get 30 min- 1 hour of run time each time the power goes out. Generac refuses to replace this product even though their authorized repair technicians have been unable to make it actually work.
Reviewed July 27, 2023
I purchased a solar system for my house. From day 1 there were problems with the equipment. Bad plugs, etc. Now my system had trouble accessing the internet, when nothing else in my home does, and Generac wants to blame my internet provider instead of the panel which is actually having the problem. Save your money, DO NOT BUY Generac.
Reviewed July 26, 2023
We purchased a Generac home generator in Oct 2020. In July 2021, not even one year later, we had a house fire and lost our home. During the demolition period, we moved the generator to the other side of the property to keep safe during the demolition and rebuild process. Now that the new build is complete and we want to hook the generator back up ON THE SAME PROPERTY IT WAS ALWAYS ON, I am advised that the warranty was voided because we moved it out of the demolition zone!! This hasn't even left the property, but they will not honor any further warranty because we move it 50 feet during re construction! This is complete FRAUD!! I am dumping this generator and purchasing a Kohler to replace it!
Reviewed July 21, 2023
I wish I would have come to this site before investing in my home generator less than a year ago. I'd have seen all of these "1's" and definitely not have wasted my money. Instead, sadly, I purchased a Generac home generator, and it has failed miserably. It remains nothing more, less than two years later, than a piece of junk taking up space in my yard.
Reviewed July 15, 2023
I paid $16,000 for a generator. The first one to arrive was determined to be unrepairable. So, the local company bought a 2nd one for me. We had a power outage yesterday and the Generac did not come on. This is the only outage we have had since the generator was installed. So, it's certainly not because it is worn out. It hasn't functioned even one time. $16,000 is a lot of money to me. To think that I blew that much money on a totally useless machine is making me heart sick. The company that installed it will charge me $75 to come out and look at it. This seems so unfair.
Reviewed June 27, 2023
Purchased a Generac a little more than two years ago. The company had really bad help to install, several weeks large holes (call office and lie about waiting for county inspector). They failed inspections and it just did not work, they send someone for a hour or so. Call for inspection, I called county for day of inspection, and wait outside in a chair until the inspector arrived. (And I would make notes). If this was not bad enough the generator had a oil leak, the generator was replaced, about 6month ago. (The company has been great after they fired the bad help). You would think I would be a happy camper, and I would be if it worked. It look like it has to be taken apart, and several parts need replaced. We have health issues, and need the generator. Generac is billed as the best, I do not know how another brand could be any worse. I have no issues with the company that installed it, and it still under warranty and no out of pocket money.
Reviewed June 9, 2023
Please look at other generators before being lured in by Generac's advertised 7 year extended warranty. I have not been given a reason yet, but my extended warranty request was "denied" within a few days after installation. I purchased a Guardian Standby generator (22kw which is one of the most common sold) and have not received any warranty on the equipment, yet. If you MUST purchase the Generac brand (Kohler is actually a much better, and longer lasting residential standby generator unit - I size and place generators all over the world), I recommend getting the warranty secured BEFORE installation. I purchased the Generac brand because it allowed me to use a LOCAL electric company and because of the advertised extended warranty. I feel duped and very foolish right now.
Generac Power Systems author review by ConsumerAffairs Research Team
For over 50 years, Generac has been making residential standby generators. Today it also makes portable and industrial generators, fully automatic transfer switches and accessories for backup power applications. Consumers can choose from multiple fuel types for their generators and many different series and models based on their specific needs.
Generators for homeowners: Generac makes over 40 models of residential generators across six series: The Guardian, Synergy, EcoGen, PowerPact, QuietSource and Protector series. Each model in the homeowner generator category runs on natural gas or liquid propane and sits outside like a typical air conditioning unit. Each model delivers backup power directly to your home’s electrical panel, eliminating the need for extension cords, and runs on your existing natural gas or liquid propane fuel supply so you won’t run out of fuel.
Generators for business: Generac offers businesses with multiple standby power solutions including gas- and diesel-fueled, bi-fuel and modular power systems. Its single generators offer up to two megawatts of power, while its paralleling systems allow for multiple units to be installed together, offering standby power of up to 7,000 watts.
Mobile generators: Generac’s line of mobile generators can be fueled by diesel or gas, have a rugged, durable design and come with wheels for easy transportation across multiple types of terrain. Mobile units include generators, light towers, heaters, pumps, water trailers and government/military-used generators, which are customized for remote military locations.
Mobile remote monitoring: Generac’s residential generators come with Mobile Link remote monitoring. This feature allows you to check your generator's status from your laptop, tablet or smartphone.
Pricing: Generac has a tool on its website to help you locate the nearest dealer to your location. A dealer's website site generally lists pricing for the models they carry, or you can call for pricing.
Generac Power Systems Company Information
- Company Name:
- Generac Power Systems
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