Generac Power Systems

Generac Power Systems

 1.5/5 (42 reviews)

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Overall Rating1.5 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 19, 2023

I purchased a Generac home generator in August 2022. I paid about $10,000 for the device and installation. This generator comes with a 5-year warranty. However, this is my issue. We had a significant power outage in March 2023. We were without power for five days. Within five days, My generator stopped working around 6:15 am on the 2nd day. Then my power went out at my home. I called Generac, and they told me to check two switches, one outside in the back and one inside. The representative told me to ensure they were on the I position, meaning it's on, and they were. I followed her instructions to a tee, and they both were in the on position. The generator keeps turning off so often. So they gave me a place where it can be fixed under warranty. So they gave me CRG Electric in Willis, Michigan, 48191. Down the street from where I live, After explaining to them, they told me they would have a tech come onsite asap.

Throughout that time, my Generac generator kept shutting down until the tech came. They called at 12:15 pm. The tech arrived and started to troubleshoot the issue. He checked the on and off switches, the transfer switch box, and the battery. And he told me it was the on-and-off switch in the back. After being there for less than 1 hour, he told me the back on and off button was causing the issue and got me up and working. We did have an icy storm that caused a power outage for five days.

However, my concern is this. The Generac generator should be covered under warranty for five years. When CRG Electric fixed the problem, I received a bill two weeks later for $145.06. I called CRG, and they told me Generac doesn't cover ice or snow issues. They told me the ice MAY HAVE TURNED OFF THE SWITCH this isn’t possible. That was not the case since the switch is in the back, and how can Icy turn off the switch? I am very sorry I purchased this device. Generac doesn’t cover labor. Only charges. So unfair.

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Verified Reviewer
Original review: May 18, 2023

Out of the box, the unit was incorrectly assembled. I fix this. The unit worked twice then died. They blamed me for the failure. No way, my previous power washer was good for 20 years. Do not buy from Generac!

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    Verified Reviewer
    Original review: May 17, 2023

    Purchased and had installed a 18kw auto-switch generator. It apparently was assembled without its heat shield. Generator overheated and melted the control panel. Had them replace the parts but they installed the control panel incorrectly, which then shorted the system and cost me $586 to repair. Do not purchase any products from this company. There are much better products and manufacturers to choose from. Buyer beware.

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    Verified Reviewer
    Original review: May 1, 2023

    We spent over $50k to have a system installed. We have had working solar about 50% of the time. The system keeps turning off, stops responding, inverter fails, etc. Over a 6 month period when my solar did not work, I have had to take off 7 days for the them to troubleshoot a problem. To this day, I have to call in to have my solar turned back on when I see my power bill has shot up. If I could rewind the clock and not install this system I would definitely do so and will NEVER EVER buy or recommend this product to anyone. I asked the company for them to compensate me for the loss of power and time and they said, "Sorry.tThere is nothing we can do."

    4 people found this review helpful
    Verified Reviewer
    Original review: April 16, 2023

    We purchased the GE PROFILE 30" PCB905YPFS stove in March of 2022 during the pandemic. We didn't want anything fancy , just reliable. Right from the beginning we had problems - the oven took 45 minutes to heat up, cookies wouldn't bake properly, yeast baking would not brown or bake through,

    etc. A service call replaced the control panel. The stove worked for about a month and then the same thing happened. I could not do any tortes or shortbread baking as the the bottoms would not bake, temperature would not remain consistent. We constantly had to double check meat temps to make sure things were cooked through. The control panel was replaced a second time. It lasted about 2 months.

    The oven clean would not work. There are serious electrical issues with this stove. It is not a Lemon as I have read other reviews with my exact problem with this stove. GE has finally given our money back and we are searching for a replacement. I normally would have gone back to GE because of our success with other products but this has changed things, It would have been better just to acknowledge there was problem with this line of stoves and take back the oven at the onset and not give me a year of frustration and you would have had a loyal return customer.

    3 people found this review helpful
    Verified Reviewer
    Original review: March 24, 2023

    Beware of Mobile Link Auto Renewal. I was notified that the mobile link was going to renew at $52.99 annual. I called 1 day later to cancel. The first person cancelled the auto renew and said they would refund the $52.99. I spent a lot of effort waiting on extended hold to talk to Sean, Nathanial, Amber and finally, Danny. The first 3 all said they would take care of the refund. Danny checked and said "no refund" after the auto renewal. It's not the money that bothers me. It is the multiple long hold times to talk to someone. The person I finally talk to clearly doesn't know what they are talking about. This is very poor performance from customer support.

    4 people found this review helpful
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    Verified Reviewer Verified Buyer
    Original review: March 16, 2023

    I am truly disappointed with my decision to invest in a Generac system. I wish I could replace the entire setup and opt for an alternative. Unfortunately, I am now committed to using one of the least efficient and potentially hazardous systems in the market for the next three decades. Last year, I installed 15 kW of solar panels along with the Generac 18 kW PWRcell system, which has turned out to be one of the worst-performing, least maintained, and dangerous home battery systems available.

    I’ve experienced multiple catastrophic failures of SnapRS devices, which have caused significant concern for my family's safety. The solar company is no longer responsive to my calls, and Generac has refused to provide assistance or address the issue. I wish I could return this system and receive compensation for the cost of replacing my roof due to the damage caused by the SnapRS fire. The safety of my family and others who may be at risk due to Generac's negligence is of paramount importance, and I hope that proper action will be taken to rectify this situation.

    5 people found this review helpful
    Verified Reviewer
    Original review: Feb. 26, 2023

    2021: purchased 24 solar panels with 2 battery banks each holding 3 batteries ($40K), of the $70K total. Faulty Snaps replaced, one looked like it was hit by lightning that took out the batteries and had to be replaced. If the expensive batteries drain completely you have to replace them, they cannot be recharged. Nova Source, Generac's contractors, promised a return 1 month after the batteries were delivered, which took 3 months. Generac said they needed new paperwork to install the batteries that were waiting in my basement. Once installed, we've been experiencing power outages that need reset in our unattached basement on their fuse box or glitches every hour or so that resets all electronics in my house. I'm concerned about a fire from the surges and glitches but they don't seem to care. Various emails and calls distract from solving the problem to passing the buck and blaming others. This system is NOT working as intended or advertised and I would NOT recommend to anyone.

    8 people found this review helpful
    Customer increased Rating by 3 stars!
    Verified Reviewer Verified Buyer
    Resolution response: Jan. 17, 2023

    I had contacted Generac myself concerned that my issue wasn’t getting resolved. I spoke with Mike from the consumer experience department who was professional and he contacted the dealer for a long discussion and followed up with me the next day. It turns out the ordered parts had arrived.

    The technician came and this one quickly discovered that the problem was not the starter as initially thought but simply corroded contacts on the battery. Replacing the battery and contact wires was all that was needed to restore the generator to normal.

    I was content with my direct contact with customer service and my dealer/service company who apologized for the initial misdiagnosis which left me without protection for almost 3 months. Fortunately there were no power losses during the period. Accordingly I have revised my rating back to full for good response and resolution.

    Original review: Jan. 5, 2023

    Forget the large investment installing this generator. Forget the 7 year warranty that my 2018 purchase has. In October 2022 my generator stopped working. “RPM Sensor Loss.” My installer came immediately to investigate to make a diagnosis. Parts were ordered but no parts received. Generac is still pumping out whole generators but Generac is not providing replacement parts to their generators. What is the point of my investment and annual servicing and paying for the Mobile Link monitoring app and my generator has been a brick for almost three months. If the power goes out, my house goes cold.

    Generac should stop those lying commercials and invest in their customers. Until October 2022 I had no generator issues. I was a happy customer. But now that it’s broken with no explanation from the company, I can no longer recommend this product until they get their act together. There simply is no excuse. If there are more reliable generator companies out there I suggest using them. It’s too late for me.

    10 people found this review helpful
    Verified Reviewer
    Original review: Jan. 5, 2023

    Paid mega thousands (half of our retirement) to get solar panels. Just over a year later we had a cold snap and the batteries quit working. Have called Generac multiple times. They have tried to reset the batteries multiple times. It works for a minute or 2 and then stops. They have provided me with names of companies to call, which I did. They either only work on generators (yes, they're on the clean energy list, which Generac claims ONLY those on the list work ONLY on solar panels. NOT TRUE), don't answer their phone, have had at least 2 hang up before saying a word, and the one they continue to recommend has a mailbox that is full-will not answer emails-will not answer Facebook messages.

    They insist I call this one company and I could not get it through her head THEY CAN'T BE REACHED. I have not been assigned to any company that has taken over for now defunct Pink Energy. They cannot tell me when I will be assigned, that they have multiple consumers with multiple issues. So this tells me that Generac batteries suck and I am advising EVERYONE I know DO NOT GET HOME SOLAR PANELS. We've lost our retirement on these useless bricks plastered on the side of our home, making our home hideous. They are NOT backing up their product and NOT taking care of their customers after bilking them for nearly $100,000 in panels that do not work.

    10 people found this review helpful
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    Generac Power Systems author review by ConsumerAffairs Research Team

    For over 50 years, Generac has been making residential standby generators. Today it also makes portable and industrial generators, fully automatic transfer switches and accessories for backup power applications. Consumers can choose from multiple fuel types for their generators and many different series and models based on their specific needs.

    • Generators for homeowners: Generac makes over 40 models of residential generators across six series: The Guardian, Synergy, EcoGen, PowerPact, QuietSource and Protector series. Each model in the homeowner generator category runs on natural gas or liquid propane and sits outside like a typical air conditioning unit. Each model delivers backup power directly to your home’s electrical panel, eliminating the need for extension cords, and runs on your existing natural gas or liquid propane fuel supply so you won’t run out of fuel.

    • Generators for business: Generac offers businesses with multiple standby power solutions including gas- and diesel-fueled, bi-fuel and modular power systems. Its single generators offer up to two megawatts of power, while its paralleling systems allow for multiple units to be installed together, offering standby power of up to 7,000 watts.

    • Mobile generators: Generac’s line of mobile generators can be fueled by diesel or gas, have a rugged, durable design and come with wheels for easy transportation across multiple types of terrain. Mobile units include generators, light towers, heaters, pumps, water trailers and government/military-used generators, which are customized for remote military locations.

    • Mobile remote monitoring: Generac’s residential generators come with Mobile Link remote monitoring. This feature allows you to check your generator's status from your laptop, tablet or smartphone.

    • Pricing: Generac has a tool on its website to help you locate the nearest dealer to your location. A dealer's website site generally lists pricing for the models they carry, or you can call for pricing.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Generac Power Systems Company Information

    Company Name:
    Generac Power Systems