Generac Power Systems

I purchased a Generac home generator in August 2022. I paid about $10,000 for the device and installation. This generator comes with a 5-year warranty. However, this is my issue. We had a significant power outage in March 2023. We were without power for five days. Within five days, My generator stopped working around 6:15 am on the 2nd day. Then my power went out at my home. I called Generac, and they told me to check two switches, one outside in the back and one inside. The representative told me to ensure they were on the I position, meaning it's on, and they were. I followed her instructions to a tee, and they both were in the on position. The generator keeps turning off so often. So they gave me a place where it can be fixed under warranty. So they gave me CRG Electric in Willis, Michigan, 48191. Down the street from where I live, After explaining to them, they told me they would have a tech come onsite asap.

Out of the box, the unit was incorrectly assembled. I fix this. The unit worked twice then died. They blamed me for the failure. No way, my previous power washer was good for 20 years. Do not buy from Generac!

Purchased and had installed a 18kw auto-switch generator. It apparently was assembled without its heat shield. Generator overheated and melted the control panel. Had them replace the parts but they installed the control panel incorrectly, which then shorted the system and cost me $586 to repair. Do not purchase any products from this company. There are much better products and manufacturers to choose from. Buyer beware.

We spent over $50k to have a system installed. We have had working solar about 50% of the time. The system keeps turning off, stops responding, inverter fails, etc. Over a 6 month period when my solar did not work, I have had to take off 7 days for the them to troubleshoot a problem. To this day, I have to call in to have my solar turned back on when I see my power bill has shot up. If I could rewind the clock and not install this system I would definitely do so and will NEVER EVER buy or recommend this product to anyone. I asked the company for them to compensate me for the loss of power and time and they said, "Sorry.tThere is nothing we can do."

We purchased the GE PROFILE 30" PCB905YPFS stove in March of 2022 during the pandemic. We didn't want anything fancy , just reliable. Right from the beginning we had problems - the oven took 45 minutes to heat up, cookies wouldn't bake properly, yeast baking would not brown or bake through,

etc. A service call replaced the control panel. The stove worked for about a month and then the same thing happened. I could not do any tortes or shortbread baking as the the bottoms would not bake, temperature would not remain consistent. We constantly had to double check meat temps to make sure things were cooked through. The control panel was replaced a second time. It lasted about 2 months.

Beware of Mobile Link Auto Renewal. I was notified that the mobile link was going to renew at $52.99 annual. I called 1 day later to cancel. The first person cancelled the auto renew and said they would refund the $52.99. I spent a lot of effort waiting on extended hold to talk to Sean, Nathanial, Amber and finally, Danny. The first 3 all said they would take care of the refund. Danny checked and said "no refund" after the auto renewal. It's not the money that bothers me. It is the multiple long hold times to talk to someone. The person I finally talk to clearly doesn't know what they are talking about. This is very poor performance from customer support.

I am truly disappointed with my decision to invest in a Generac system. I wish I could replace the entire setup and opt for an alternative. Unfortunately, I am now committed to using one of the least efficient and potentially hazardous systems in the market for the next three decades. Last year, I installed 15 kW of solar panels along with the Generac 18 kW PWRcell system, which has turned out to be one of the worst-performing, least maintained, and dangerous home battery systems available.

2021: purchased 24 solar panels with 2 battery banks each holding 3 batteries ($40K), of the $70K total. Faulty Snaps replaced, one looked like it was hit by lightning that took out the batteries and had to be replaced. If the expensive batteries drain completely you have to replace them, they cannot be recharged. Nova Source, Generac's contractors, promised a return 1 month after the batteries were delivered, which took 3 months. Generac said they needed new paperwork to install the batteries that were waiting in my basement. Once installed, we've been experiencing power outages that need reset in our unattached basement on their fuse box or glitches every hour or so that resets all electronics in my house. I'm concerned about a fire from the surges and glitches but they don't seem to care. Various emails and calls distract from solving the problem to passing the buck and blaming others. This system is NOT working as intended or advertised and I would NOT recommend to anyone.

Forget the large investment installing this generator. Forget the 7 year warranty that my 2018 purchase has. In October 2022 my generator stopped working. “RPM Sensor Loss.” My installer came immediately to investigate to make a diagnosis. Parts were ordered but no parts received. Generac is still pumping out whole generators but Generac is not providing replacement parts to their generators. What is the point of my investment and annual servicing and paying for the Mobile Link monitoring app and my generator has been a brick for almost three months. If the power goes out, my house goes cold.

Paid mega thousands (half of our retirement) to get solar panels. Just over a year later we had a cold snap and the batteries quit working. Have called Generac multiple times. They have tried to reset the batteries multiple times. It works for a minute or 2 and then stops. They have provided me with names of companies to call, which I did. They either only work on generators (yes, they're on the clean energy list, which Generac claims ONLY those on the list work ONLY on solar panels. NOT TRUE), don't answer their phone, have had at least 2 hang up before saying a word, and the one they continue to recommend has a mailbox that is full-will not answer emails-will not answer Facebook messages.