Black & Decker Toast-R-Oven Reviews

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About Black & Decker Toast-R-Oven

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BLACK+DECKER produces a variety of household appliances. The company's offerings include small kitchen appliances, power tools and gardening equipment, catering to both home and outdoor needs.

Pros
  • Compact design for small kitchens
  • Versatile cooking options available
  • Easy to clean and maintain
Cons
  • Frequent safety concerns reported
  • Inconsistent toasting performance
  • Some customer service issues

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Black & Decker Toast-R-Oven Reviews

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    Page 3 Reviews 40 - 240
    Coverage

    Reviewed April 8, 2015

    I put pita bread in the toaster oven to warm up. Went into my garage next to my kitchen to get something out of our freezer. Heard a huge bang. Two of my three large dogs screamed while the third one went running with her tail between her legs into the garage with me. I ran into the house only to see two of my dogs covered in hot, broken tempered glass. I quickly brushed them off and saw that the toaster oven door literally exploded! The glass that wasn't on the dogs, was all over the floor and the toaster was still going. I unplugged it and was trying to see what happened.

    The actual door blew to the other side of the kitchen and landed on the floor. Since I have dogs, I swept up the glass but took pictures of the toaster and what is left of the door. I plan on contacting Black & Decker tomorrow since they are closed now. This is not a heavily used toaster so I have no clue what happened. I'm glad the glass was tempered or I hate to think what would have happened to my dogs.

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    Reviewed March 1, 2015

    I put one corn tortilla in the toaster oven, for a few minutes on timer. I turned myself to wash my hands. When I looked over at the toaster oven, there was smoke coming out. I quickly ran over and unplugged it. It was on fire. Luckily I was there and I can unplug it out immediately. This is the second time that this issue happen with a different mode... last time was a piece of bread. In less than a minute this oven was on fire. Definitively this product is a fire hazard and should not be on the market. Black & Decker should decide something about this products.

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    Verified purchase

    Reviewed Feb. 12, 2015

    I have had numerous Black and Decker products over the years and never had any serious problems, till tonight and I am very concerned. My stainless toaster oven (Model # CTO 4500S Type 2) door literally exploded violently. Thank God my son and I were in the next room. What a noise, startled us both badly. The entire glass door exploded while heating up dinner, sent glass across the kitchen, even on the counter top six feet away. It was on 300 for maybe 6 minutes when it exploded. Had we been in the kitchen when it exploded we both would have needed medical treatment. I am going to contact Black and Decker. Really not to sure I will purchase another of their toaster ovens. I consider this toaster oven a dangerous product that should be recalled. Don't have a receipt anymore but oven is about 8 months old. Have pics though.

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    Reviewed Jan. 19, 2015

    This is my second toaster from this company. On first one the lever switch (which holds toast down) broke within a year. Same has happened to second toaster. Will NOT buy from Black and Decker again.

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    Reviewed Nov. 30, 2014

    I purchased a Black & Decker toaster oven, $40 - but on sale for $20, and now I understand why. I got it home and put HALF an English muffin inside. After about 5 minutes, I checked and saw no change to it, then turned the heat up. In about 1 minute, I smelled a horrific burnt metal smell and the outside was as hot as a cattle prod. Taking it back tomorrow. Black & Decker, never again!

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    Reviewed Oct. 14, 2014

    The timer for both the toast and bake unit has stopped working and has resulted in burned food and is a fire hazard.

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    Reviewed Oct. 8, 2014

    Had the model B&D TRO480BS Countertop Oven for 2 weeks and on 10/8/14 used it to toast English Muffin and all of sudden the glass door exploded into pieces. Lucky my spouse was not near the toaster oven when this happened. I contacted B&D Customer Care. They would either send me an exact replacement or refund. Surprise there was no recall on the unit and that they still continue selling the same model. I took the refund but will not buy B&D.

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    Price

    Reviewed June 27, 2014

    Just bought this toaster yesterday at Kohl's $59.99 (not cheap). I used it for the first time the following morning and the left side does not stay down!!! Very disappointed and returning it immediately. Bought it because of style and name! Again, what a disappointment!!

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    Reviewed June 2, 2014

    The Temperature guide with clear water washed off. I called the co. and was told to send the plug to the oven and they would send me another oven which they did. It has worked OK until a couple days ago. I turned it on and heavy smoke was coming from the oven. I IMMEDIATELY UNPLUGGED THE OVEN so I thought to myself maybe there was a spot of grease to cause the smoke, so a COUPLE DAYS LATER, I plugged it up again - same problem. I'm very fortunate that my kitchen didn't catch on fire, so this oven is going to the DUMPSTER.... YOU WOULD THINK THAT BLACK & DECKER WOULD CORRECT THESE DANGEROUS PROBLEMS......

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    Reviewed April 29, 2014

    We were preheating the oven (which we have only used on 3 occasions) when suddenly the door exploded off - glass was shattered all over. Thank goodness no one was in front of it or there would have been serious damage. I have tried looking if there is an actual recall & where can I find out.

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    Reviewed April 7, 2014

    I put two corn tortillas in the toaster oven, for a few minutes on timer. I poured myself a glass of juice and when I looked over at the toaster oven, there was smoke coming out. I quickly ran over and unplugged it. It was on fire. Luckily my dad was there and he put it out. The whole house was filled with smoke, fire alarms were going off. This product is a fire hazard and should not be on the market. I don't even want to think what would have happened if my dad and I were not there. In just over a minute this oven was on fire. It is scary and dangerous.

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    Punctuality & Speed

    Reviewed April 2, 2014

    This pathetic excuse of a product almost set my house on fire. My partner had a tortilla she was heating up. Not a minute later flames were shooting out. We have had this damn thing for a month. Black and Decker should be ashamed putting their name on a product that could easily ruin someone's life.

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    Reviewed Feb. 18, 2014

    B&d convection oven - WTF no insulation between inner and outer layer. In fact I think it's a single sheet of thin steel. Now I have to take time to return it. Is black and decker still an American company? Time to drop a line to CPB. I wonder when the first major lawsuit will be coming their way. Get ready b&d

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    Reviewed Feb. 10, 2014

    Black & decker 4 slice toaster oven model T01322sbd - After one month, the timer switch will only work in the stay on position. I have had the same model for years and gave it to my daughter. Although this one looks the same as the old one, the quality is far less.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 20, 2014

    I bought a B&D toaster oven 3 days ago; used it for 5 min to warm a tortilla. After I turned it off, I saw there was fire inside the oven. Few minutes later, the glass door shattered and the door handle came off. There was glass all over my kitchen. Thankfully, I was home today. I am wondering what would have happened if I had used the machine and turned it off and left the house. Our house would have been on fire. I purchased the oven from Sears. I called them to complain... they didn't care. They asked me to bring it back and they will refund my money. Seeing the number of similar complaints on this site, I am wondering why the product is still on the market.

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    Reviewed Jan. 8, 2014

    I recently purchased a Black and Decker Toaster oven from Bed Bath and Beyond. I have been using it for only a few weeks. I cooked a frozen pizza in the oven and as the pizza was cooking the glass door shattered on its own and the handle separated completely from the door. The temp was turned to 425 and it was on for 25 minutes. I then read through some reviews and found that this has happened to other customers! What gives?! What should I do?

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    Reviewed Dec. 14, 2013

    I bought Black & Decker Toast-R-Oven TD1313SDB at Target for a few weeks but didn't start to use it until a week ago. I made toasts for a few times. Today, I turned the oven to 400 degrees first time and it started to smoke. I was alarmed and turned it off. After things calmed down, I tried to toast and it started to smoke profusely. So I turned it off and unplugged ASAP. I noticed part of the lower heater tube turned black. The house smelled terrible like something burning. It probably would have caught fire if I didn't turned it off. Then I found this bulletin and just glad I didn't have to deal with a house fire.

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    Reviewed Oct. 11, 2013

    On October 11, 2013, I was preparing Bruschetta in the countertop oven, TRO480BS, and had turned the oven on perhaps 2 or 3 minutes prior. I turned away and thank goodness was out of range when the glass door and the top metal part of the door blew off. I always unplug small appliances when not in use so this unit could not have overheated. I have never had this happen before and over my 46 years of marriage have had many countertop toasters and/or ovens. This was a recent gift and except for the shattered door, looks like a new unit. I even still have the box it came in.

    I talked with the customer care unit today and they are sending a replacement but after reading all the negative reviews I wonder if there is a problem with B&D's quality control for this and several other of their units. The new unit is to be shipped next week. Rest assured, I will try it but will always step out of its explosive range when I turn it on and will not leave it unattended. I certainly hope I do not have a repeat performance with the replacement unit.

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    Customer Service

    Reviewed Oct. 11, 2013

    Poorly designed unit that should not have passed safety requirements. I used this unit to make toast and ended up returning it after one day. The unit has a manual steel rack. It does not slide out when the door is opened, You must PUT YOUR HAND IN THE HOT OVEN TO PULL OUT THE RACK (use a heavy oven mitt, really convenient). When the unit heated up, a heavy water condensation appeared inside the glass door (unit was new, clean & dry inside). The moisture in the white bread was the source. You could not see into the unit, of course. I opened the door to wipe down the inside glass: THE unit has NO AUTO SHUTOFF! You must turn the primitive mechanical timer knob to "off", cool down, and start over. Toast was okay on the top surface, but BURNED on the bottom (black & white stripes, like the bread was sitting on a barbecue grill with charcoals! I didn't give this unit a chance to burn me or ruin more toast, I returned it. I called the company with my complaint, and they didn't seem to give a hoot. BUY SOME OTHER BRAND (not made by Applica of China)!

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    Contract & Terms

    Reviewed July 12, 2013

    Had originally purchased Black & Decker Toast-R-Oven model # TO1460BC (no longer available), which arced and sparked after 1 year. B & D sent replacement oven model # TR0480BSC, which has a history of exploding doors and/or catching on fire. When in contact with B & D, they indicated replacement could be sent back at their expense and they would also refund the purchase price of the original. This is still work in progress to see if they fulfill their agreement.

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    Reviewed June 16, 2013

    This toaster oven is barely a year old and already it's dead. When turning the timer wheel, it would sometimes not turn on. Now it will not turn on at all. Not only is this piece of junk a waste of money, but the landfill space that faulty appliances consume is horrible. This is my last B&D item ever.

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    Reviewed June 10, 2013

    We purchased our toaster oven (B&D Toast-R-Oven Model #480BS) on July 20, 2012. As of June 7, 2013, the toaster function will not turn off. The only way we can stop the toaster from working is by unplugging the oven from the wall. This is clearly a fire hazard since we have to be in the room when the toaster function is on, and closely monitor the toast to make sure it doesn't burn, and then unplug the oven. I will not be purchasing another product from Black and Decker. Unfortunately, this company used to be an excellent company, but it sure isn't anymore.

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    Customer Service

    Reviewed May 21, 2013

    I have had my Black & Decker Countertop Convection Toaster Oven Model CTO6335S since 10/24/2012 and thought it was a great product. On 5/20/2013 at approximately 5:55 am, I was awakened by an unusual noise in my kitchen. When I got out of my bed to investigate the noise, I found that the glass door on my toaster oven had exploded and shattered into a million pieces. There wasn't anyone in my household awake at that time; therefore, the oven wasn't being used. The last time anyone had used it prior to this happening was at about 3:30 pm on 5/19/2013. Needless to say, I no longer think this is a great product! I have sent a complaint to the company. So far, I have not had any response. If and when I do get a response, I will update this complaint as to the results.

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    Reliability

    Reviewed May 20, 2013

    I used my toaster oven regularly for a few years and really liked it until one day it caught fire. I blamed myself, thinking that I had misjudged the time and/or temperature, so I cleaned it up and kept using it. However, the machine is clearly defective. It is now burning everything! I don't know why it went from working just fine to suddenly being a fire hazard. However, I clearly need to invest in a new toaster oven (from a different company!). This machine is dangerous. After reading the other reviews, apparently, I'm lucky it wasn't worse and no one was injured.

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    Reviewed April 26, 2013

    Last night as we were making dinner, I had looked over at the toaster and noticed the entire thing was on fire. The flames were shooting up the cabinet doors. The cabinet ended up catching on fire. Luckily, I put it out so we didn't lose the house. If this is happening to various consumers, perhaps Black & Decker should recall the toasters and do some research into making safer products.

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    Reviewed April 22, 2013

    B&D/Applica line of toaster ovens is dangerous. My husband and I had one several years ago. It caught on fire, so we complained and took the free replacement. That one caught on fire and we took another free replacement. That one I left in the basement for a long time before being brave enough to try again. Guess what? That one caught on fire also. These were different models and each had the same problem. I gave up. These are dangerous and need to be recalled. The last model has a timer that won't turn off. It keeps ticking eerily. It's very difficult to control the settings.

    What were we making in the toaster oven? Simple things that you would expect to be put in a toaster oven: pita bread, slice of leftover pizza on a tray, plain corn chips a tray. Never again! Flames were reaching the underside of the kitchen cupboards and the house filled with smoke and the odor was awful. Baby was screaming. I was shaking. The scare and fear that you feel when you realize your home could have burned down - with your family inside - is horrific.

    We now use only the regular oven. It's not convenient, but it's safe. The worst case scenario is we burn the toast. Even if B&D/Applica were to give me a free replacement, I would be too scared to use it, and I can't think of giving it away to anyone I know or a charity, only to have someone else possibly injured.

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    Reviewed April 6, 2013

    We have a Black & Decker Toast-R-Oven Classic (model #TRO964). Items can go from raw to burned within less than a minute. The oven actually caught fire today. Luckily, we had a fire extinguisher handy or the fire would have likely spread. We will, of course, need a new oven (not Black & Decker). But thankfully, not a new house!

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    Reviewed Feb. 24, 2013

    Black and Decker toaster oven, model T01485B - We got the toaster oven for Christmas, have had no problems until February 24th. I was toasting a couple of pieces of bread, just removed them. Within 5 seconds, the glass door exploded! Tempered glass was everywhere, in the oven, on the counter, and on the floor. If it had been 10 seconds earlier, it would have been in my face!

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    Customer Service

    Reviewed Feb. 23, 2013

    How ironic! I had a house fire a year ago. I received a Black & Decker toaster oven as a house warming present. I've only used it about 10 times to make toast. I put pita bread in it yesterday and set the timer for 10 minutes. I went to the bathroom, and when I came out the damn thing was on fire. From all these posts, I don't think this is an isolated incident. When I called Black & Decker, all they offered was a replacement. I'm not sure I want to use the new unit. I think all of us who have experienced this should file a class action lawsuit. Someone will get hurt eventually, and they need to recall this piece of crap!

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    Reviewed Feb. 8, 2013

    My roommate and I bought this from Target to serve plenty of functions, from toasting bread to re-heating pizza. First time I used it, I was cooking toast - I stepped away for two seconds and came back to the oven bellowing smoke coupled with the smell of burnt plastic. The glass front is permanently stained black, which is both cosmetically unappealing and makes the see-through glass non-functional. Obviously, I claim some of the responsibility, but what I'm trying to say is this oven gets hot - probably too hot for its own self to handle.

    Anyways, we used the thing probably 3 times and it burnt out. You turn the timer and it just doesn't heat up. The nearest Target is a 20-minute drive, and as graduate school students, we just cut our losses. We only went to Target to furnish our new place when we moved in, and have no reason to otherwise go there. In summation, for about $30, we got to eat four pieces of toast and had to pull all the batteries out of our smoke alarms. I would really, really like to get my money back and would be more than happy to send this piece of junk back to Black and Decker. It's a relatively aesthetically pleasing little oven, but that's all it is.

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    Punctuality & Speed

    Reviewed Feb. 3, 2013

    We purchased a Toast-R-Oven (#TR1455). The timer will not shut off and it includes a go to the stay on position. At first, I thought I had set it incorrectly, but then it happened again a few mornings later with my husband. This could have burned my house down if I had not noticed the heat and smoke before we left the house. This item needs to be recalled and a refund given. I don't believe this model is the only one. If you have a Black & Decker toaster oven, stop using it and contact the company.

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    Reviewed Jan. 19, 2013

    We received this Toast-R-Oven as a Christmas gift on Christmas eve, 12/24/12. When we came home, we plugged it in and used it to make toast. The oven did not shut off and flames were coming out of the top. My daughter was screaming for her brother, who rushed in and put the fire out. It was a very close call. The flames were hitting the bottom of my kitchen cabinets, but thank God they are metal. The house was full of smoke and it smelled like plastic burning. The smoke alarms were also going off. Today, 1/19/13, my daughter-in-law was using it to cook chicken nuggets for my granddaughter and the oven started smoking. She unplugged it and all I could smell was the scent of plastic burning. There is no doubt in my mind that the oven is a fire hazard and should be recalled.

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    Customer Service

    Reviewed Dec. 17, 2012

    I think this Black & Decker TRO480BS oven should be recalled as a fire hazard. At first, I thought to blame my 18-year-old for not being vigilant and accidentally turning the knob to 'Stay On', rather than time the food, and almost setting my kitchen on fire. However, less than a week later, I used it (after cleaning it out) and the same thing happened to me. I turned the knob to timer and it didn't shut off. After a few minutes, I realized the frozen waffle was shrunken and the oven was full of smoke. I've tried contacting the company via their email and phone but no one responds. I'll never buy another B&D appliance again.

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    Price

    Reviewed Dec. 9, 2012

    This was an inexpensive toaster so I didn't expect totally even toasting. It did heat unevenly but again, what can you expect for the price? I'll tell you what you can expect. The toaster cooks your food and not itself! I was making a piece of toast and I smell burning. It wasn't toast burn I smelled though, it was the toaster burning. The toast setting had gone to the end of the cycle and didn't turn off. I had to unplug it to get it to shut off. I'm confident that if I hadn't gotten to it in time, it would have caught fire.

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    Reviewed Oct. 16, 2012

    We used this oven for about a month and had no troubles. Suddenly, when the timer got to the off position, it would not turn off. Now, I have to unplug this piece of junk to turn it off when I am finished. It is garbage. Stay away from Black & Decker Toast-R-Oven model TRO480BS. It could be a real fire hazard if one is not careful. That it is made in China about sums it up; and to think I bought this brand because I thought it was an American Company!

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    Installation & Setup

    Reviewed Oct. 4, 2012

    Stay away! Model TO1675B. We've had this toaster oven for a few months, but became afraid of using it. The first time toasting with this oven, one side of the toast was burnt and the other side wasn't toasted at all. Then it burst into flames! Thought that maybe we'd missed something in the instructions so I didn't use it at all for a while (hubby not wanting to admit he bought an inferior product) and actually started using our old 2-slice toaster. Then last evening, I had two fish fillets (not breaded) on broil. I took two steps, turned to the refrigerator and heard a pop. I looked back and the toaster oven was shooting out flames! Serious flames up the cupboard doors, which could easily have been a much more serious situation had I not turned around.

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    Reviewed July 10, 2012

    Black & Decker Toast-R-Oven Model TRO700B - This will be the last Black & Decker product I will purchase. My product does not toast bread on one side, no matter where I have the settings. When I want toast with my eggs, I have to turn the bread in the oven in order to get it toasted properly. I'm going to resort to toasting my bread on top of my gas range, it's better!

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    Reviewed July 4, 2012

    Black & Decker model T01491s - I decided I was going to toast a waffle this morning and thankfully I was in the kitchen making coffee when I heard the poof. I saw flames shooting up inside the oven. So lucky I happened to be standing right there because there have been times that I left my toast unattended. I've always hated the oven because you can't turn the timer off, most stupid product ever. It was still ticking until the timer went off even after I unplugged it. I don't know why these products are still on the shelf. They should all be pulled. I will never buy anything Black & Decker again.

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    Reviewed May 25, 2012

    I was making toast when I heard a pop and noticed the inside back of the toaster oven was on fire! The Black & Decker model is CTO4300W. It is only 2 years old. I don't know what’s going on, but if I hadn't been standing right there, it could have been a major problem. It seems to me that the oven gets too hot on the outside for it to be safe. I turned it off immediately and unplugged it. I may open the back of the oven to see if I can ascertain what happened. Have there been other complaints of this nature? I always thought B&D was an American company, but made in China is stamped on the bottom. Thank you.

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    Reviewed May 12, 2012

    My husband bought this toaster less than a year ago to replace our previous Black & Decker Toast-R-Oven that finally gave out after 15 years. Everything burns. I don't have time in the morning to stand and watch a piece of bread toast. I shouldn't have to. Two weeks ago, I noticed that the appliance no longer made the "ding" sound when turning off. This week we noticed that not only did it no longer "ding" but it no longer turns off. We have to unplug it or the timer keeps turning to the stay on feature at the bottom and it stays on. This is definitely a safety hazard. I will be buying a different brand of toaster today.

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    Punctuality & Speed

    Reviewed April 21, 2012

    I received a toaster oven as a gift about 2 years ago. After having it for about a year and using it for 8-10 times, I had a fire in the toaster oven. Fortunately, I was there and was able to get it quickly out before it became a problem. However, now I have this new oven that has hardly been used sitting in my cupboard that I feel I need to just throw out as I am afraid to use it. If they were made to be able to take apart the guard around the oven to be able to clean it, it wouldn't be an issue. But there is no way to wash that part of the oven. Although there is next to nothing on it, it did start a fire once. So it would likely happen again. The funny thing was this was a gift to upgrade my old one that I had for about 15 years that still worked well. I got rid of it when I received the new one.

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    CoveragePunctuality & Speed

    Reviewed April 14, 2012

    I'm typing this with only 8 fingers because the 2 others have second degree burns compliments of my Black and Decker Toaster Oven.

    Today, I put a slice of bread in the toaster oven, set the timed toast function and went into the bathroom to turn on the shower. I came back in less than a minute to find flames shooting out of the oven! I ran over and reached back to unplug it and knocked it on the floor so it was away from my cabinets and less likely to catch something else on fire. That's when I burned my fingers.

    The flames were getting bigger (I think the plastic pieces on the unit fueled the fire). I poured baking soda on the fire but it did nothing and the flames shot higher -I'd estimate 2-3 fee - and it was getting bigger. Meanwhile, I'm panicking about what to do then I remembered I had a fire extinguisher. In the adrenaline filled moment, I had completely forgotten, and thank God I did remember because it took the full can to put out the fire. I ended up with a molten metal mess, a white powder covered apartment -which will take me days to clean- 2 severely burned fingers, a visit to the ER, a lost day at work and a good case of the shakes from seeing a fire in my kitchen and having to put it out.

    It is evident here that Black and Decker has a serious quality control and safety issue. I am thankful I'm okay but it could have been a complete nightmare if I hadn't been quick on my feet. Shame on you Black and Decker for selling a product you know is faulty and dangerous!

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    Reviewed March 31, 2012

    Unlike previously owned Black and Decker toaster ovens, this TR0480BS toaster oven remains on when the door is opened. Previously owned models would turn off when the door was opened, but this one does not. I think this is an extreme safety hazard for anyone using it since you can easily touch the red-hot burner elements!

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    Reviewed March 23, 2012

    I purchased this Black & Decker TRO480 toaster about 6-7 months ago. Today, all of a sudden, I went to warm something up and the toaster had only been on for a couple of minutes when I heard a loud popping sound. When I turned to see what it was, the glass door had exploded, sending hot, sharp shards of glass flying into the air, all over the kitchen floor, the kitchen counter and even to my dining room! I am very disappointed in this product and am still honestly in disbelief. I am just thankful that my 4-year old daughter was nowhere near the toaster when this happened and that neither one of us was staring into or even towards the toaster at the time! I do not even want to think about what may have happened! This is an outrage and I will be contacting Black & Decker ASAP! I am furious. I will do whatever I can to spread the word about the dangers of this product in hopes of preventing possible injuries to other families who may have purchased or are planning to purchase this dangerous toaster!

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    Reviewed March 19, 2012

    I just bought a B&D 6-slice toaster oven two weeks ago. It is the one that has digital readout and is also a convection oven. I made bagels about three times, 2 different times with pizza and no problem. Today, I decided to bake something and by the grace of God, I happened to walk across the kitchen for a moment and boom, the entire glass door exploded. After this happened, I went online and did some investigation and found this is happening a lot. I wish I would have done this before purchasing. It will be interesting when we talk to B&D about this. I'm not sure what to expect from them but have already started to inform family and co-workers of this product in hopes to save someone's pain from an injury that I was fortunate to escape.

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    Reviewed March 5, 2012

    I was making something in my toaster/convection oven according to directions and the front of the oven that was glass shattered! It projected through my kitchen! It was by the grace of God that my 3-year old daughter was nowhere around the appliance when it happened.

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    Reviewed March 5, 2012

    My B&D toaster oven was only about 6 months old and after toasting a waffle, the door shattered. It blew broken glass all over the counter and floor. No one was touching it or using any water or utensil near the oven. It just spontaneously combusted. This model should be recalled and should no longer be sold in stores. Why isn't the Department of Consumer Affairs doing something about this problem?

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    Reviewed March 4, 2012

    This convection/toaster CT04500S is a complete fire hazard. The top and door get extremely scalding hot. We have burned ourselves several times. There have been several flare ups and the toast was on fire. Luckily, I was right there to tend to it. Imagine a toaster that you need to watch while it's cooking? That's not normal, I've had Black & Decker toaster and never an issue until this one. I moved the toaster away from the wall and noticed there's burn/scorch mark on the wall baseboard behind it. I bought this from Macy's. I'm not sure who to complain to.

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    Reviewed Feb. 23, 2012

    The B&D toaster oven I purchased about 3-4 months ago was working okay. But this morning, I awoke to the sound of shattering glass. When I went to the kitchen,I saw glass all over the floor. The glass door on the oven just exploded! The oven was not even plugged in! Luckily, no one was in the kitchen at the time. The glass shattered about 10 feet across the kitchen. Do not buy this product!

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    Punctuality & Speed

    Reviewed Feb. 13, 2012

    The new Black and Decker Toaster Oven Model #TRO480BS has a "Stay On" feature on the bottom toast knob. I manually turned the toaster off by turning the toast knob all the way down. But if the knob goes a little further down, the oven stays on! I discovered this as the kitchen filled with smoke. My house would have burned down, if I ran out late for work. I need to get rid of this appliance.

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    Reviewed Jan. 28, 2012

    I was given an Amazon gift card for Christmas and bought a Black and Decker toaster model t2707s. It is the worst toaster I have ever bought! The slots are too short to toast the top of the bread or bagels resulting in a slice of toast that is toasted on one half of the bread and one half that is still white! I did not save receipt or box that it came in. How can I get this replaced or get my money back?

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    Reviewed Jan. 27, 2012

    We have the Spacemaker Toaster oven purchased a few months ago. Like the rest of the complaints, the timer has been a particular bother, but we've been monitoring it. We're both really busy, and don't have time to fool with these things. This morning, I was making toast, which is a simple thing to do, and went in the other room to gather our mail. I became distracted, and suddenly realized that the kitchen was filling with smoke.

    I rushed in to find my toast on fire, as well as the inside of the oven. I pulled the rack out, using a hot pad, and threw the thing with the toast, in the sink and doused it with water. Had I not been there, or gone upstairs for something, we could have had a real mess. It was made in China, free enterprise. This is criminal! Save yourself, and don't buy anything that has the Black and Decker name.

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    Reviewed Jan. 21, 2012

    Our B&D toaster oven TROS1500 is 15 months old and continues to fall off the under cabinet mount. Whenever the slide rack is pushed in, the unit falls down. We have reviewed mounting bracket and instruction and can find no cause except a marginal design.

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    Reviewed Jan. 12, 2012

    I bought a B&D toaster oven model CT04500S, Type 2 from the Macy's at Lake Forest Mall, Gaithersburg, MD on 1/6/12. On 1/7, we used the toaster once and the toasts turned out okay. Next time, on 1/9/12, we put some food to broil. After about 2 minutes, with a loud sound, the entire front glass panel exploded, showering the kitchen floor with small pieces of glass. The floor was strewn with glass pieces up to about 10ft of the cabinet on which the oven was set. It was sheer luck that no one was near it at the time of explosion, but it is exceedingly dangerous and the model should immediately be withdrawn from the market, before it hurts someone badly.

    We took the unit to Macy's on 1/10/12. They tried to explain that it was not their responsibility and B&D should be contacted. They offered to refund the money, which we accepted.

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    Reviewed Jan. 5, 2012

    I have a Black and Decker Toaster oven (model TRO480BS). I was dissatisfied, and frankly quite concerned until I read the other similar complaints. Now, I'm quite angry. We gave the unit more time than reasonable, for it to settle down and behave. It never toasted evenly and always! It wound up smoking up the kitchen. We never had the toaster setting higher than medium. This morning took the cake. It was very hot and emitted much smoke. I'm sure it was seconds away from flames. Fortunately, any time we used it, one of us was in the kitchen. As soon as it started smoking, we unplugged, and usually consumed an inferior product, or simply threw it out. This unit needs to be recalled. People using it are in serious danger.

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    Reviewed Jan. 2, 2012

    We bought a Black & Decker Toaster Oven, Model # TRO 480BS, not too long ago. We have had two fires inside the oven in a couple of weeks. If it had not been for my daughter who had been walking through the kitchen at the time and noticed the bread going on fire, who knows what might have happened. She ran in to get me, and then I ran in and unplugged the oven while the flames were shooting from the toast. I found some baking soda and threw it inside the oven to put out the flames. My house was filled with smoke. We threw the oven outside.

    Never will I buy a product from Black & Decker again. I just sent them a complaint myself. I couldn't believe all the complaints about toaster oven fires on your website. It's quite scary that this is still being sold.

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    Reviewed Dec. 22, 2011

    Black & Decker countertop oven (model tr048085). Purchased on 12-18-10 at Macy's, Tyler TX. Fire occurred while toasting bread. Flames filled the compartment. Disconnected power and kept door shut until fire subsided. Fortunately, we were able to prevent serious damage because we noticed the fire. Ran a test without anything in toaster and the cycle appeared to be too long. Apparently there is a problem with the timer. This appliance is a potential fire hazard and we will not use it again. Product should be recalled and customers compensated.

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    Customer Service

    Reviewed Dec. 11, 2011

    This toaster oven (Toast-R-Oven TRO480BS) is extremely dangerous and starts fires. The dial gets "stuck" just before the timer is supposed to go off, which allows the heating element to stay on and incinerate food in the oven. When trying to lightly warm a tortilla, we turned the dial past the "10" mark and back again to the "light toast" mark. This is what the directions say one has to do - we checked after a close call and very burnt bread on a previous occasion. Five minutes after setting the toaster, I came into the kitchen (expecting it to have turned off). Black smoke was pouring out of the toaster. I unplugged it and opened the door, and large flames shot out. We were able to put out the fire, but it stained the cabinets and filled our home with smoke. If you have this toaster, monitor it very carefully. It seems the only way to ensure the heat actually shuts off is to do manually turn the dial to off when your food looks ready.

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    Customer Service

    Reviewed Nov. 13, 2011

    While toasting a single slice of bread today in our new Black and Decker toaster oven (model number - TRO480BS), I began to notice a burning smell. Thank God, I was on the kitchen phone and not far from the toaster oven or my cabinets would have gone up in flames. The entire interior of the oven was ablaze! I quickly turned off the unit and unplugged it as well, but the flames continued to burn. I grabbed a coffee mug from the countertop, filled it with water, opened the oven door, and doused the flames. I hate to think what might have happened had I been in another part of the house. This contraption is extremely dangerous and should be recalled. Black and Decker is just itching for a lawsuit from someone who happens to be unfortunate enough to lose their home to fire because of these toaster ovens.

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    Reviewed Nov. 1, 2011

    This toaster oven has been horrible. When we first got it, we noticed that it burnt everything. There are only 5 minute increments on the oven, and we had to learn how to toast bread or bagels without burning them. This is a pain, but we are much more concerned about the safety of this oven. I was heating up pizza one day, and some cheese dripped and caught on fire! Fortunately, I was there and was able to blow it out and turn off the oven. At other times, I've seen smoke pouring out the sides, if it gets too hot. I now never leave the room with the oven going.

    Tonight, we had it on for a while, and I noticed 30 minutes later that the cupboards were very hot. I did not check right after we used it, but they must have been extremely hot. A strip of paneling is coming off our cupboard. Isn't this designed to be an under the cabinet toaster oven? It should not cause these problems.

    Why is this on the market? Why is it not being recalled? This is a very unsafe product. We have only used this as a toaster oven should be used. We have not been negligent. This is just a scary product and should not be allowed to be out on the market. I see other consumers feel the same.

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    Staff

    Reviewed Oct. 31, 2011

    My mother (age 85), purchased a Black and Decker Convection Toaster Over, Model CTO4500S, approximately two weeks ago. She has never had any problems with Black and Decker and her older model Toaster Oven she had for years finally quit. Today, when I made them breakfast, I reached over the top of the unit to unplug it, as she insists that her small appliances be unplugged. I barely brushed the top of the oven with my left forearm, I now have a burn on my arm approximately 5 inches long and 1 and 1/2 inches wide. This concerns me, as it could be a fire hazard. The outside of this unit should not be hot enough to burn your flesh. This is a disappointment to my Mother as I am insisting she return this product as unsafe. Anything that had been on top of the unit would have been melted or burned.

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    Reviewed Oct. 19, 2011

    I purchased a Black and Decker toaster oven model CTO4300W at Kohl’s last June 5, 2911 for $62.99. On October 19, 2011, it produced a flame inside while toasting bread. Black and Decker claims they are replacing with the same model and told me not to return it to Kohl’s. I have done my research and I am finding fire/explosion issues with Black and Decker toaster ovens. This makes me uncomfortable having another of their appliances in my home. How can I obtain compensation to purchase another brand as opposed to another Black and Decker potentially faulty (life threatening) product?

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    Customer Service

    Reviewed Oct. 13, 2011

    I was toasting bread in my Model TRO240 toaster oven. Within a minute, I smelled smoke and saw a fire inside of the unit! I called Applica Incorporated, which apparently owns Black and Decker in North America. Their response was "We will send you a new one in 7-14 business days." When I expressed my safety concern, their response was "Yes, we are aware of it." Then why is nothing being done to recall all of these? This is unacceptable!

    My appliance caught on fire, and I had to throw out several kitchen items due to the smoke and fire damage!

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    Price

    Reviewed Oct. 11, 2011

    I purchased a Black and Decker "Toast R Oven" from Wal Mart a few weeks ago for my office. This oven was very inexpensive but I would not be using it that often so I figured that it was a good bargain. I never noticed the small label on the top of the oven that said "caution hot surface" the label is 1/4" high by 2" long a very small print.

    This morning I touched the top of the oven after toasting an English muffin and burned the side of my finger. I can only imagine what would happen if a child put their hands on the top of this oven while it was in use or shortly after. I am a 52 year old accountant that lives in a college town. My job depends on my attention to detail which obviously increases with age and experience. This item was among other items in Wal Mart that obviously were being advertised to students returning to college. If I missed this caution label they are sure to. If this item is placed near a curtain or other items that can catch on fire such as in a crowded dorm room or student apartment the results could be catastrophic.

    This item is not safe and needs to be taken off of the market and redesigned so that the outer surfaces do not become hot enough to burn anyone or anything.

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    Reviewed Oct. 11, 2011

    The convection countertop oven has stopped heating. It will not work on bake, broil, or toast.

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    Reviewed Oct. 10, 2011

    While cooking this evening, my toaster oven door shattered and flung glass pieces all over my kitchen! No injuries as we were luckily out of the room at the time. But this toaster oven is only three months old!

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    Reviewed Oct. 10, 2011

    I have had the Countertop Convection Oven/Broiler for about two years (Model CTO6301) and have been happy with it until today. The glass door exploded and shattered all over my kitchen! I was cooking a potato on the rack, no foil, no pan as I have done before.

    I do not recommend buying this item. Also, the digital settings are supposed to remember what temperature and time you last used with bake setting, but it does not!

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    Reviewed Sept. 1, 2011

    I do not like the new Black and Decker Toaster Ovens. The first time I used mine, I set off the fire alarm in my apartment and the fire trucks arrived. I burned my toast because the new Black and Decker Toaster Ovens do not have a knob or the option to toast light, medium or dark. I have an older model with this option and I get along fine with it. It is just old and I wanted a new one. The newer ones are not user-friendly or kid-friendly. They are a hazard. I returned it to the store. The store was very cooperative. I just want this complaint known. Maybe, if enough people complain then Black and Decker may redesign their product.

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    Reviewed Aug. 19, 2011

    I have a Black and Decker TRO480BS which was purchased at Kroger. We purchased this toaster oven two days ago. The second time we used it, it caused a fire. We had the temperature setting on "toast" as that is what we were heating. The timer was set at 10 and before the timer went off, the toast went up in flames and smoke came pouring out of the oven. I left the oven door closed so as not to fuel the fire and then I carried the oven outside with heavy oven mitts. I couldn't breathe and was choking but I made it outside.

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    Reviewed May 16, 2011

    We bought a Black & Decker SpaceMaker Under the Cabinet Toaster Oven in December of 2009. Less than one year later, the toast/timer knob broke. We called and because there was a one-year warranty they replaced the knob. Now, less than one year later, the replacement knob broke--same way. It is a cheap plastic part. They now want approximately $20 + shipping to send a replacement part that is probably worth less than $2.00. In addition, this toaster smokes like a chimney when it's on, and not out of the vents designated to it--so it is probably a fire hazard. Somebody should put these folks down!

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    Reviewed Feb. 2, 2011

    I just bought one and noticed lots of steam coming out of it when I toast anything. I have read reports of this thing catching on fire. I'm going to toss it asap.

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    Reviewed Jan. 24, 2011

    I bought a Black & Decker toaster oven on Nov. 1, 2010, model # TRO480BS. While I was warming up a piece of lasagna in a Corningware Petit Pan, the glass door shattered. It was only $25 (on sale at Macy's), but it only lasted two months. My previous B&D toaster oven lasted for years. But it was made in USA, and the new one is made in China.

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    Reviewed Jan. 6, 2011

    Please be careful if you are choosing a B&D toaster oven. They can catch on fire. When I contacted B&D about the first fire, they insisted that it was my fault because I did not turn the dial to the appropriate spot before toasting (I never noticed this marker). However, they did send me a replacement at no charge because my unit was less than a year old. The replacement unit lasted for about the same time. I was very careful to turn the dial to the "marker" before toasting this time and it still caught on fire. I was very careful with the second unit because I did not trust it. I even keep an eye on it but it still caught on fire. I do not think they are safe and I do not recommend this product to anyone.

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    Reviewed Nov. 20, 2010

    I bought two of their toaster ovens in three years. Both of them were total pieces of **! They both had a strong desire to burn my residence down! What kind of sadistic jackass would come up with a design like this? Are these people **? Clearly this is an ongoing problem. I purchased model #tro390b and #tro490w. I guess the TRO stands for "Trouble" haha! Well, nobody will be laughing when their dwelling is aflame! I wonder what the "designers" at Black and Decker toast their bread with because I'm sure they would never allow one of their pieces of trash ovens into their homes (unless they hate their kids or something!) They are negligent criminals and I will never buy any of their joke trash crap products again!

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    Reviewed Oct. 27, 2010

    I purchased a Black & Decker Toast R Oven Model TR0420 several months ago. I wanted something that would toast bread and bagels more evenly than the regular toaster I was using. I also liked the broil feature on it, though I never did attempt to use it. After using it only to toast bread, it caught on fire. This is a fire hazard and should be removed off store shelves. I luckily was able to disconnect it and throw a glass of water in the oven to extinguish it.

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    Reviewed Oct. 3, 2010

    My 87-yo mother has a Black & Decker Toast R Oven with the Bake & Broil feature. Her toaster which is probably about a year old now, the knob for toasting has stopped working. It will not turn on. Previously when it was working, it would not turn off. Even if you put it into the off position, it was still on. I was going to replace her toaster oven with another Black & Decker model but after reading all these complaints, I think not. Black & Decker should recall these toaster ovens before people's lives are lost.

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    Reviewed Sept. 25, 2010

    My Black and Decker TRO 480 BS toaster oven caught on fire. I was just toasting something, and then flames of 15 inches. I thought my house was going to go up in flames, it was very scary. I threw water in it. I had noticed there was steam when I was using it previously. I need someone to take action.

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    Reviewed Sept. 21, 2010

    Toaster won't stay on. Keeps popping up. Won't toast the bread.

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    Reviewed Sept. 2, 2010

    I have a Black & Decker toaster oven, model #unknown because there is none anywhere on this oven but the SN is 3042527. This oven has caught fire several times just from crumbs or anything that may fall from items you are toasting/baking. This item is a true hazard and should be recalled. I have had this for a while before I started using it so I have no receipt and do not remember where I purchased it. So I haven't called B&D, but now after reading all the complaints about B&D toaster ovens, I cannot understand why this item has not been recalled as it is a hazard.

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    Reviewed Aug. 18, 2010

    Bought a Black & Decker Toaster Oven TR0490BC as a present for relatives who own a cottage. We happened to be visiting this week and twice have had fires in the toaster oven because the unit didn't turn off. The instructions state that you have to put two dials to the far right position then the toaster dial needs to be reactivated every time you want to use the toaster.

    We are taking this oven immediately back to where we bought it and agree with many others who say these ovens need to be on a recall before someone's house burns down. In one of the cases, flames were shooting out the front and it was only because we were standing right there that we prevented a tragedy.

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    Reviewed Aug. 16, 2010

    My daughter and son-in-law recently asked me to have a look at their Black and Decker toaster oven (I am an appliance tech). The oven was a wedding gift. Unfortunately, they had received two and they thought they would keep them both. The other one was not a popular brand so they used it first. 6 years later, they packed it in. When they first used the B&D oven, it only worked once. When I checked it out, the toaster switch does not engage. I thought that B&D might do something about it as anyone can see that it has never been used. After a 1800 number was called, they refused to even look at it saying it was out of warranty and there was nothing they could do for me.

    I have been in the appliance business for 40 years and the quality of these small appliances are basically junk. They sell them hoping they will last long enough to surpass the warranty by a couple of days, then hope you buy a new one. They even try to hide faults in their products so as not to create any kind of consumer backlash. The next time you buy any appliance, check out on some kind of consumer report first. If something does happens to it, report it to a consumer group. After all, look at what happened in the auto industry.

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    Reviewed July 29, 2010

    Black & Decker Toast-R-Oven model #TRO490W. After much burnt toast and many smoke alarm activations, I was ready to throw this out. Today the timer failed as it was getting ready to time off, and the unit stayed on and caught fire. The product should be recalled as dangerous. Only the loss of one toaster - and quite a bit of toast. It's going into the trash.

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    Reviewed June 21, 2010

    I have a Black and Decker toaster oven (model number TO964) which was in the off position and still on. Fortunately, my sensitive nose alerted me to the smell of bread crumbs burning and I realized it had been some time since it was used. We were minutes from leaving home for a trip so this could have had serious consequences. I see from your website that there are other complaints about BD toaster ovens. Why has there not been a recall? Is there any toaster oven not made in China?

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    Reviewed May 31, 2010

    Black and Decker Toast R Oven Model # TRO4070. This oven does not turn off by dialing the dials to off. You must unplug the unit to turn it off. I have had it seriously overheat with nothing in it before I realized that I needed to unplug it to turn it off. I lost my receipt and moved right after I bought this. I figured it was too late to get my money back. However, I am calling the company this week.

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    Reviewed April 26, 2010

    I had the same experience with the toaster button. I had a guest and after the toast was completed, she moved the button all they way to what she thought was the off position and was the "stay on" position. We went to bed. Fortunately, I had a silicone hot pad/an acrylic cutting board on top, as in the morning, the cutting board was "melted" onto the toaster oven and my cupboard was so hot, the butter in the cupboard had melted.

    I know if had not had the cutting board on the toaster oven my kitchen would have started on fire. I am very disappointed in this product and would not recommend it. I have had it past the 90 days, and so I know it will go in the garbage. I would not let anyone use this. It is a disaster waiting to happen.

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    Reviewed April 17, 2010

    I received a Black and Decker Toaster Oven as a house warming gift. The model we got is not intuitive. To make toast, you turn the knob to the pictograph that represents how dark you want your toast. If during the toasting process you decide that it is dark enough, logic says you turn the knob to to the left. If you do this and turn the knob until it stops you will be in the "stay on" position. If you leave your house, there's a good chance you will return to the house in flames. These things must be recalled before people die from this idiotic design.

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    Reviewed April 2, 2010

    I purchased for my mom Christmas time. She is 86 years old. After two months of use, she started to complain she could not turn the dial down to stop the toaster from burning. Also the door does not work open easily. She pulls the plug to shut it off. I will be purchasing another toaster today before she burns the house down or herself. She's a 86-year old woman on a fixed income. She cannot afford to replace this toaster so I will have to help her. I will not purchase this brand again.

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    Reviewed March 4, 2010

    Our Toaster Oven did not turn off after use. It got extremely hot before I noticed the problem. When I went to turn it off, everything was so hot, I couldn't touch it.

    Another time, flames erupted from the interior while. I was able to unplug it before there was damage.

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    Reviewed Feb. 28, 2010

    My Black & Decker Toaster Oven was on for less than five minutes on 350 to warm taco shells when it caused a fire which had to be put out with a fire extinguisher. If I didn't have a fire extinguisher, it could easily have caught my kitchen cabinets on fire, because flames were coming out of door after I opened it. This is extremely dangerous and should be recalled! This is Product Convention Countertop Oven TRO700S.

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    Reviewed Feb. 27, 2010

    We purchased a Toast-R-Oven (Model TT0490W) a few months ago. Recently, I put three pieces of bread into the unit to toast and went into another room. Approximately 5 minutes later, my wife came home from running errands. When she entered the kitchen, she screamed for help. The unit was on fire; black smoke had filled the room.

    After unplugging the unit and allowing it to cool down, I took several photographs of it and the surrounding area. I do not know what caused the unit to catch fire, but there is no evidence that it was a function of a faulty electrical connection. I believe that had she not happened upon the unit, it might well have set the cabinets above the oven on fire. There are some blackening under the kitchen cabinets and on the bottom front. My primary concern is that this could happen to another and with potentially catastrophic results.

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    Reviewed Feb. 18, 2010

    We purchased a Black and Decker under the counter toaster oven in 07/09. It has always been difficult to turn the toaster off. It will not turn off on its own and we have finally broke the knob manually turning it off. Meijers refused to exchange it since we waited over 6 months to return it. After looking at all of the similar complaints, it seems there should be a recall of these toaster ovens.

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    Reviewed Feb. 8, 2010

    I put pop tarts in the toaster, put it on toast, but it never shut down. They soon caught on fire and almost burned down the house! The toaster oven got burnt.

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    Reviewed Feb. 4, 2010

    Black & Decker toaster oven TRO4070 does not always turn off. It is a fire hazard!

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    Reviewed Jan. 23, 2010

    My wife and I purchased a TRO 490W Type 1 "Classic Line" toaster last year. We mainly used it to toast bread. Usually, we crank the bottom toaster dial to the black bread icon and the toaster begins ticking, as it should. It heats the bread and eventually goes off making a ding, as expected. But sometimes, I've wanted to then toast the bread a bit longer. So I turn the knob from its 9 o'clock off position up to the white bread icon at 10 o'clock. A few times the toaster then either hadn't started ticking, in which case I knew something was wrong, or it ticked, but wouldn't go off automatically. After a few minutes when I hadn't heard the ding, I guess my subconscious would kick in and alert me: "Hey something's wrong! It's been a few minutes now and we still haven't heard the final ding!". In the past, I always caught the error.

    But today, I nearly burned down my apartment. I rotated the timer dial up to the white bread icon and even heard it start ticking. It sounded good. But then I got caught up with other things: My wife and five and a half month old daughter were heading out the door. When they were gone, I came back to the kitchen and noticed that the two pieces of toast were not only black but on fire! Like seriously on fire. I yanked the plug out of the electric socket, filled the nearest cup with water, opened the toaster door and doused the inside. The fire went out. I don't know if the toaster is damaged or not, much of it is blackened and I haven't tried to clean it yet. But it doesn't matter because I'm getting rid of this thing. Especially with a baby in the house, I am not taking a chance on using this thing further. I plan to call the company and ask for my money back.

    By the way, there was enough smoke that my downstairs neighbor came upstairs, knocked on my door and asked if everything was okay. Incidentally, my wife and I inherited a toaster from a great aunt many years ago. I don't remember who the manufacturer was, but the thing was simple, simple, simple. It worked for decades, did what it was supposed to do and never caught on fire. We only got rid of it because the cord near the plug eventually frayed. I could have repaired it, but my wife wanted something that looked newer anyway. It may be a cliche, but it's true: They don't make them like they used to.

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    Reviewed Jan. 12, 2010

    I have 3 Black and Decker toaster ovens that burn toast. They don't turn off. They are very dangerous and could easily burn the entire house down.

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    Reviewed Jan. 10, 2010

    I was heating up 2 taco shells as directed on package. The oven over-heated on the lowest setting and caused the oven and contents to catch on fire. I had to unplug the oven and placed it out the back door. This item is a danger and needs to be recalled. I caught it as the fire started. The only damage was to the oven. The whole house was filled with smoke.

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    Reviewed Jan. 8, 2010

    On 12/7/09, I bought a new B&D Spacemaker Toaster Oven (model TROS1500 Type 1). While making some toast on 1/8/10, it started to smoke. I opened the door, and while looking for something to remove the toast with, it caught fire. I couldn't blow it out. I ended up throwing a cup of coffee on it to put it out.

    Several things caused this. The oven does not have a setting for toasting. There is a rotary timer which is not accurate nor does it stay set. So you must watch the toast. The toaster has also remained on after the timer went off. The next problem is that the unit does not turn off when the door is opened. After opening the door, you must turn the timer off or pull the plug.

    I have owned 2 B&D toaster ovens for about 18 years and never had this problem. When the door opened, they turned off. When you use a normal toaster, when it is popped up, it turns off. Had this unit turned off when the door was opened, the toast probably would not have caught fire. The toaster was blackened and discolored.

    Since I need to use coffee to put the fire out, it has not been plugged back in. The shelf and microwave above the toaster also have smoke damage. The ceiling probably needs to be painted because of the amount of smoke in the house.

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    Reviewed Dec. 23, 2009

    I bought this oven toaster because it was on sale at Macy’s which included a rebate of $10.00 that I never received. Anyway, this product should be recalled and the consumer should be given a refund. This oven toaster is a fire hazard as heating mechanism, and the timer is faulty. As a result, unless you are standing in front of it watching your bread toast, it can easily overheat and catch on fire. The sides of the oven become incredibly hot within minutes, and I have gotten burned on more than one occasion by an accidental touch.

    The timer on the unit does not function as it should; i.e., the unit does not turn off when the bread is done toasting or more often than not, burnt. Moreover, the oven continues to heat even after you open the glass door and have turned the dial to the off position. My toaster overheated three times and almost blew up. The only way to know that it is turned off is to unplug the electrical cord. And who remembers to do that each and every time they want to toast a piece of bread. I have been burned twice from accidentally touching the overheated side panels. My toaster continued to heat even after it was turned off and caught on fire because it overheated. It nearly started a fire in my kitchen.

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    Reviewed Dec. 19, 2009

    We purchased a Black & Decker Toaster Oven in 2008. It was generously proportioned and we were very pleased with it for about seven months. One day I thought I had turned the thermostat dial too hard while turning it on because it snapped and wouldn't work after that. We eventually bought a similar replacement in 2009 (model TRO651), and after about four months, it, too, stopped working. This time, however, when we pulled out the thermostat dial, we saw that the plastic had been completely melted inside the dial. From reading the other complaints for toaster ovens, we won't be considering a Black & Decker as a replacement this time around.

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    Reviewed Dec. 7, 2009

    got a toaster oven for christmas 2008. The timer malfunctioned nov.30 2009. the oven will not turn off unless I unplug it . called the company. they will only replace it unless i have a receipt,which i dont,it was a gift. they said it was manufactured in june of 2008,which is more than the year of their warranty. also the timer is very user unfriendly, (before it broke) it has not been used that much,mostly to make toast. can only use it now if i stand right there to watch it and unplug it. thank you
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    Reviewed Dec. 5, 2009

    Black and Decker Toast-R-Oven. Very DANGEROUS! Purchased a year(?)ago. Something wrong with the electrical elements. Caught on fire twice while trying to use the bread toaster feature. The first time I thought it was the toast that was burning. The second time I could see it was the electrical elements or some part nearby that was over heating and smoking and eventually flaming. VERY DANGEROUS. If I had not been nearby and able pull the plug the cabinets would have caught fire. The element KEEPS OVER HEATING EVEN WHEN THE TIMER IS TURNED OFF AND THE DOOR IS OPEN.
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    Reviewed Nov. 26, 2009

    TOASTER OVEN TRO964 IS A FIRE HAZARD CAUGHT FIRE TWICE WHEN TOASTING BREAD WALL STARTED TO CHANGE COLOR FIRST TIME IT HAPPENED. PROBLEM IS WITH DESIGN OF CONTROL. WORKS ON A TIMER AND IT IS IMPOSSIBLE TO KNOW HOW MUCH TIME YOU NEED BECAUSE IT VARIES WITH VARIOUS TYPES OF BREAD. THEREFORE YOU HAVE TO MANUALLY TURN IT OFF TO PREVENT TOAST FROM BURNING. IF YOU ARE NOT WATCHING YOUR TOASTS CONSTANTLY TO TURN IT OFF YOUR TOAST WILL CATCH FIRE VERY QUICKLY. THAT IS ONE PROBLEM. THE OTHER ONE IS THAT WHEN YOU TURN THE TIMER OFF IT IS VERY EASY TO GO BEYOND THE OFF POSITION TO THE STAY ON POSITION JUST BELOW. IF THAT HAPPENS AND BREAD IS STILL IN THE OVEN IT WILL CATCH FIRE IN NO TIME. BOTH HAPPENED TO ME WITH THIS POORLY DESIGNED TOASTER. WE HAVE OWNED AN OLDER MODEL OF BLACK AND DECKER TOASTER FOR OVER 20 YEARS AND NEVER HAD ANY OF THIS PROBLEMS BECAUSE OLDER MODELS HAD A SENSOR WHICH TURNED THE TOASTER OFF AUTOMATICALLY WHEN YOUR TOAST WERE SUFFICIENTLY BROWNED. THE TRO964 SHOULD BE REMOVED FROM MARKET AND THE UNFORTUNATE OWNERS OF THIS MODEL SHOULD BE OFFERED A REPLACEMENT WITH A SENSOR FOR TOAST.
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    Reviewed Nov. 17, 2009

    Purchased Black & Decker TRO490W in 9/09 and it has caught fire twice and burned food at least 5 other times overt the past month & a half. Tonight it was a serious fire. Target should recall this product ASAP before someone dies.
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    Reviewed Nov. 14, 2009

    Black and Decker Toaster Oven TRO964 needs to be recalled. It is a fire hazard. I had my previous toaster oven by this company for 15 years - no problems. REplaced it with this one, and cannot use it as an oven. If I do, the food burns. Tonight, I was warming up some taco shells and they burst into flames. We had to quickly extinguish the fire, and throw it out in the backyard. Terrible design and very dangerous. I am throwing it away!
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    Reviewed Nov. 6, 2009

    This Black & Decker Toaster oven model CT06305 Type 1 is only a few years old.
    I purchased this top-of-the-line, well-known brand name appliance hoping to get many years of service from it. Have had too much trouble and near-disasters from ovens with electromechanical controls, so this model with electronic controls seemed like just what I was looking for. Initial complaints are that the display is very hard to read, and that the beep is way too loud. Not showstoppers, however. Now, less than two years after purchase, it simply goes dead! If I unplug it for a while, it may start working again, but only for a while, quitting in mid-cycle most of the time.
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    Reviewed Nov. 4, 2009

    I purchased a Black & Decker Toaster Oven, Model TRO 620 on May 30, 2009 at Taget in Lake Park Florida.
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    Reviewed Oct. 6, 2009

    I have owned two Black & Decker Series CTO650 Toaster-R-Ovens. The first oven (purchased in 2007) lasted about 11 months and stopped working (no clear cause); I contacted B&D and they replaced it (I had to pay for shipping and mail in the cut end of the plug). The replacement oven was a little over a year old when it suddenly exploded while my wife was heating up egg rolls. I was amazed that the glass isn't shatterproof. Fortunately, none of the children or animals were hurt. I have pictures of the oven after the explosure... quite shocking.
    I was surprised to see hundreds of reports of hazards associated with B&D ovens. They need to recall this oven... it simply isn't safe.
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    Reviewed Sept. 22, 2009

    Black & Decker TRO964 Toaster Oven caught fire the 1st time I used it, its going back to the store tomorrow but these need to be recalled !!!!
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    Reviewed Aug. 12, 2009

    I was making toast the other day and unfortunately, due to the poor design, I thought I turned the lower knob to the off position as the toast was becoming too brown, but the oven continued to toast. The knob that you need to turn the oven off does not have a stop position and if you go just a fraction beyond the line, the oven continues to cook! The toast burst into flames and as luck would have it, my kitchen door was open and my husband was able to carry the flaming oven to our backyard where we extinguished the fire. If we had left the kitchen for any period of time, I am not sure that we would have had such a happy ending as the flames were very intense and the kitchen filled with black smoke. The design should definitely be changed to include an off button that has a specific stop.

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    Reviewed July 26, 2009

    My first toaster oven (TR0700S), after 11.5 months, made the circuit breaker turn off/blow up when set to 'oven' and neither the oven nor the convection fan would work. Put a complaint to fox-international.com and they replaced the unit with another of the same. Six months later, the oven stopped working, so did the convection button.

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    Reviewed July 24, 2009

    We purchased this product (Black & Decker TRO620 toaster oven) new to replace a well-served older model a few months ago. Right away, it felt poorly designed and very hot just a few minutes into toasting toast and was not sealed tight at the top. Not only did it not toast bread well or evenly, the picture showed some big roast in the unit. That is so unlikely due to so many limitations it has from lack of adjustable rack to the simple fact that it is not that big inside. The final and most concerning is the fire we had inside tonight, when we were just toasting some tiny pine nuts laying flat in the provided pan. It flared up so fast and created such heat that a fire broke out and thick black smoke that smelled of burned plastic was in every fiber of our house. This was not due to a build-up of grease, as the unit has barely been used. I never wrote a review before on a website but felt I needed to warn others.

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    Reviewed July 10, 2009

    Smoke and the smell of burning electrical wires comes out of the temp dial on my TRO 4070 Black & Decker toaster oven. It is a fire hazard of immense proportions. We need a recall.

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    Reviewed July 9, 2009

    Six month old convection toaster oven (Black & Decker Toaster-R-Oven) will not turn off after the timer has run down, resulting in burnt food. This a severe fire/smoke hazard especially in toaster mode. There are many complaints about these defective products on Consumer Affairs.com. I removed the oven from service for safety reasons.

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    Reviewed June 21, 2009

    This toaster oven just stopped working after about six months of use. I tried to return it but this model has been replaced with different numbers so the store says it is not theirs (and I can't find receipt). It has a one-year warranty but what good is it? The stores that deal with Black & Decker should take it back and replace it with another and deal with the company for its faulty product.

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    Reviewed May 6, 2009

    I bought a Black & Decker toaster oven TR0390W Type 1, model 3042527 four and a half months ago and the toaster dial stopped functioning correctly at least two weeks ago. I can't find the receipt to return it, otherwise that's exactly what I would do. It is a fire waiting to happen. When the timer for the toast-function is set to light, medium or dark, the timer starts its ticking noise. At any point during the toasting operation the ticking will stop while the heating elements still continue to toast the bread as it burns or someone is in the room to hear that the ticking has stopped and they shut it off. If we don't notice this burning and stop it in time (and I assume one day this is likely to happen) I expect it will continue to burn the bread until it starts a fire.
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    Reviewed April 30, 2009

    Black & Decker toaster oven model number TRO4070 is a fire waiting to happen. Certainly more items burn than not unless you stand there every minute watching the toasting process and remove it when done.
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    Reviewed April 30, 2009

    Black & Decker toaster oven model number TRO4070 is a fire waiting to happen. Certainly more items burn than not unless you stand there every minute watching the toasting process and remove it when done.
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    Reviewed April 20, 2009

    Slice of rye bread was toasting in toaster oven when I smelled a burning odor from the next room. I ran into kitchen and saw large flames inside unit, followed by black smoke filling the entire house. I unplugged toaster oven and thankfully, the fire did not spread to surrounding area.

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    Reviewed April 15, 2009

    I have always bought B&D under counter toaster ovens. The one I bought this year however was downright scary. I have burned more bread in it than I have served. Tonight, I put Tostada Shells (2) in it on "bake" and they caught fire. Charred the oven, smoke damage above the oven and the plastic on the outside of the microwave melted.

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    Reviewed March 31, 2009

    I bought a Classic White Black & Decker toaster a while ago and the top of it burned leaving an unsightly burn mark on the white top of the toaster oven. Black & Decker did replace it for me but now my new one has done the same. Since it is past my 'warranty' the company will not do anything. Why was the problem not fixed in the first place!?!?
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    Reviewed March 28, 2009

    Classic line toaster oven is 8 months old and the timer will not shut off.
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    Reviewed March 22, 2009

    Black & Decker Toaster Oven TRO4070. Timer would not go off. Toast burns unless you keep an eye on it.
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    Reviewed Feb. 24, 2009

    The bolts that came with the Black & Decker Spacesaver toaster oven are too short. I tried to get longer ones from the hardware store to no avail (and was told they are a difficult-to-find size...and they screw into the hood so the treads have to match). I called B & D and was told to purchase longer bolts. I informed of the difficulty and was told to take it back to place of purchase for another. When asked how another could help, he said that the newer ones have longer bolts. I hope Walmart will take it back, and have been careful to put all small parts back, along with the drilling template I have already used. The company not only knows that the odds of someone getting all parts back are slim but that the next purchaser may have the same problem (depending upon cabinet constuction).
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    Reviewed Feb. 23, 2009

    When toasting 2 slices of bread in the Black & Decker Toaster Oven model 3042527 and smoke came out from behind the right side controls panel. There was also an 'electrical wires burning' smell. I tried to stop the toast timer by turning it to the 'off' position but it kept 'ticking'. I pulled the plug out of the wall socket. The timer continued to 'tick'.
    The appliance is less then a year old and in very good condition. It is used @ 1 time per day for toast or an occasional appetizer. The fire hazard is apparent and the potential for disaster obvious. The incident was quite unnerving from a safety viewpoint. I would appreciate feedback wrt any other complaints/recalls and information as to how I can be reimbursed for this defective product. I will keep the toaster oven for anyones inspection.
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    Reviewed Feb. 17, 2009

    This has happened twice, the toast cycle on the toaster oven doesn't move and causes the english muffin to burn. Scared it is going to burn my house down. Surely this product is on a safety recall. Where do I find out what to do.
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    Reviewed Feb. 9, 2009

    Toaster oven door is not fully closing, so oven will not engage. Has there been a recall on this model 2200ty1. If so what do I do. I no longer have the receipt as it was in my father basment unused for a year. Many thanks
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    Reviewed Dec. 2, 2008

    A recalled toaster (not aware of recall) caught a newspaper on fire
    that had been placed on top of toaster. The toaster had been used the day before but not on the day of the fire.
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    Reviewed Nov. 24, 2008

    Today I had a terrible experience with my Black and Decker Toast-R-Oven. I was toasting arab bread and when it was toasted enough, I decided to unplug the oven. Afterwards I opened it and the bread caught on fire. I immediatly closed the oven in order to reduce the oxygen the fire was using. After a while I attempted to open the oven again and the same thing happenned. There was a lot of black smoke coming out of the oven and my home was suddenly filled with it. 15 minutes later, I was finally able open the oven. It was completely black and there was still smoke coming out of it.
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    Reviewed Oct. 27, 2008

    We purchased the Black & Decker Toast-R-Oven model TRO490W approx 2 months ago and had a horrifying experience this weekend. The toast function will sometimes stick, and the toaster will not turn off when it is supposed to. As a result, our oven caught on fire. I was toasting something on almost the lowest setting, and waited for the timer bell. Then the smoke detector sounded (thank goodness), and the oven was engulfed in flames and was still on full toasting power. I unplugged it and threw it out onto the concrete driveway. This oven is a fire hazard and is apparently not UL listed. Do not buy this product. It should be recalled.
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    Reviewed Oct. 13, 2008

    I bought one 3 years ago because that's the only brand that had an under-the-cabinet mount to free up space on the counter top. After a while, it stopped broiling, burned food, and would barely toast. I knew its death was imminent, so I bought another one a few months ago. It was probably the last remaining one in the USA that was under-the-cabinet mountable. Finally, my first toaster oven died. It lasted 3 years. I slid the new oven into the under-the-cabinet-mount and plugged in the unit. While a bagel was toasting, I was attaching the rubber feet to the bottom of the unit. Then, the oven EXPLODED. There was a loud pop, the door flung open, and white powder went everywhere. I unplugged it. I called the company the next morning, and they said they'd send a new one. In two weeks it arrived. I haven't used it. I will dispose of it and buy another brand.

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    Reviewed Sept. 22, 2008

    Received a black and decker toster r oven TRO355 as gift for my NEW house. First use and in 5-10 second, it has a small blast (upper coil blasted) and loads of white powder out on counter top. Family was scared being it a new house. Reported to BnD cust serv. will get replacement. NEVER TO BUY ANY OF BLACK N DECKER.

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    Reviewed June 26, 2008

    toaster oven tro 964 model 1 caught on fire....horrible

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    Reviewed June 18, 2008

    toaster oven toast timer never moved after being set all the way to dark. I took my toast out when I observed the color I wanted and did not notice that timer was not ticking. I didn't discover till 3 hours later that unit was till on dark toast when I could smell hot smells in the kitchen. I tested the timer after that and it seemed to be working ok.

    No damages but unit sits on top of a stainless bread box and about 2 inches under a cabinet. The cabinet was warm and I doubt that any combustion would have occured but it is discomforting to have this happen.

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    Reviewed June 15, 2008

    Major loud noise, followed by smoke coming from the right hand end of the device. No longer could move the ON lever at all. dismantled I found that the device switch off mechanism had failed, and the solenoid coil was fused to the central rod of the solenoid. We had it for many years and I guess it was just it's time. However, the MECHANISM OF FAILURE is alarming, and could have easily started a fire.

    Unit is destroyed, but no other damage.

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    Reviewed March 17, 2008

    I bought a B&D toaster oven a little over a year ago, to replace one that had served faithfully for years but finally given out. I loved that old oven and it performed great. With this new one, however, I had to return it within six months because the top heating elements quit working. Now about eight months after getting the replacement, the top heating elements have failed again. Obviously this is not a quality appliance, and I don't even want another B&D. I'll go buy another brand.

    Since B&D won't refund me the purchase price, I am out the cost of the appliance (about $40) and the aggravation.

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    Reviewed Feb. 17, 2008

    I am on my way to return the second Black&Decker Toast-R-Oven Countertop Oven/Broiler. When this appliance is turned on--either on the toaster, bake or broil setting--smoke pours from the back of the unit and smells like an electrical fire. Thank goodness I was near by in both cases to immediately unplug the unit.

    While I suffered no damage, except the frustration of returning the item twice, I want to warn other consumers to avoid purchasing this product. It should be recalled and pulled from the shelves. Clearly, there are safety issues with this small appliance.

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    Reviewed Feb. 13, 2008

    I originally purchased a B&D 651 counter top oven for my wife as a coming home present after her hospitalization. The unit ran for almost 3 months before a switch failed. Called B&D and did the cut off the cord routine and got a replacement half the size of the original. Complained and got a second replacement, also much smaller, and complained again to finally receive a new 651. It lasted just over 2 months before failing for the same reason as #1. Called it in, did the power cord routine and got #3. It lasted just over 6 months before starting the same problem.

    Every unit failed because of faulty switches in the temperature control portion of the unit. I am an electronics tech and decided to dis-assemble one of the failed switches to see if it could be repaired. (Can't find the part any where.) These units are trash as far as their switches are concerned. Black and Decker should get out of the business or find someone who can supply parts built to better specs.

    This has cost me considerable time and frustration dealing with a company that doesn't even take care of their own customer service, and I am out the cost of a piece of kitchen equipment that should have lasted for years. No fires or near fires, but that (in my opinion) is only because the power portion of the switch failed before the bi-metal thermostat could.

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    Reviewed Feb. 5, 2008

    My kids purchased a four slice toaster for us for Christmas, 2007. Since we have used it, several members of my family have gotten burned when trying to remove the toast from the toaster. It is a T460B Type 1. I am not complaining about Wal Mart. I am complaining about the toaster. I would like to know if there have been other complaints and if so what can be done to replace my toaster? Thank you for your help.

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    Reviewed Feb. 4, 2008

    My wife was warming up taco shells at 350 degrees for 5 mins., when the shells caught fire. We believe that the temp of the oven rose much higher than the 350 degrees it was set at. We followed the cooking instructions that came on the package. Luckily the smoke detector went off. My wife ran to the kitchen and saw the oven on fire. She grabbed the unit and threw it outside the door into the snow. This was a very close call and could have been devastating to our family. The oven was a Black and Decker toaster oven purchased only 9 months ago. We will never again purchase another toaster oven. I will never purchase any product made by B&D!

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    Reviewed Oct. 24, 2007

    My Black & Decker toaster, model st2000, caught fire when not in use at night, while I slept, causing damage to kitchen counter and cabinets. The smoke alarm woke me up, and I pulled the plug and put out the fire.

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    Reviewed March 14, 2007


    I bought an InfraWave speed cooking countertop oven with the Black and Decker name, but actually made by Apllica. It was advertised on TV. Used oven for about 3 weeks without problem. I opened the oven door to place the cooking pans inside and the oven came on and started to heat. This type of oven makes very little noise when on, but the heating lights are visible if looking at the oven. I pushed the power button and the stop/start button to turn it off, but the oven would not turn off.

    I opened the door and it still kept heating. The oven uses an infrawave to cook and is suppose to turn off (like a microwave) when the door is opened. There was no time limit on the display indicating the cooking time limit and it possibly could have continued heating until it caught fire. The only wave to turn off the oven was to unplug it from the outlet. When I plugged it back in later, it continued to heat even though I did not push the power or stop/start buttons. The top of the oven got hot so I know it was heating. I unplugged and removed from use.

    I feel sure that it would have caused a kitchen fire had I not noticed that it came on by itself, and unplugged it.

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    Reviewed Feb. 5, 2007

    I purchased a Toaster 2-slice 10-29-04 (and I realize the warranty is over) but I believe there is a dangerous defect in the toaster. I was making toast 2-3-07 and the toaster popped, flames burst and then retreated and it sparked and some smoke was released. It happened so fast I am glad the falmes did not leap.


    The toaster is ruined of course but my concern is that if it were a child or an elderly person and the flames had leaped a little more than they did, someone could be seriously burned or electricuted. I contactted Black and Decker not for a refund or replacement because the warranty was up but to let them knoe it might not be an isolated event. I thought they might want me to return the toaster so they could test it for defects.

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    Reviewed Jan. 1, 2006


    Last year I bought a Toaster Oven by Black and Decker. The first time I used it, it burned right through the top turning the oven black. I called them and they shipped me a new oven but different model. About three weeks ago I put in a piece of bread to toast it, how long does that take? 30 seconds. Well my Toaster oven actually exploded, shattering glass all over and the door blew right off.

    Had I been taking the bread out at that moment, I would have been killed or seriously injured. I have since tried to reach them by phone and I have sent a dozen e-mails but they refuse to answer me. They finally sent me a check for $40 to cover the cost of the oven but in the meantime I had to call in an electrician to make sure it wasn't my wiring. It wasn't.

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    Reviewed June 25, 2005

    Bought it new, noticed that the shut-off switch for the toaster would occasionally catch and not turn off. One day wife made toast, took the toast out, went to the living room - realized the house was filling up with smoke - the toaster oven never switched off, and was on fire. A second similar model has never worked right from day one: only the top burners work. This is two of the lower end B&D toaster ovens in a row which don't work properly, one clearly a major fire hazard.


    One toaster oven in flames and destroyed, fortunately wife was at home and was able to remove the oven and put out the flames in the yard. The other still does not work properly.

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    Reviewed Jan. 2, 2004

    We received a Black & Decker Toast-R-Oven, Series TRO300 in Jan. 2001. Within a month, we had a fire involving the unit. the retail outlet gave us a replacement unit. The toast heating was also inconsistent with that unit, resulting in many cases of burned toast, although no repeat fires. The unit recently failed; the toast switch no longer working. I'm 51 and an engineer, and have used numerous toaster ovens since college days. I've never dealt with such a poorly performing unit.


    Fire was contained to the unit; no damage to the kitchen.

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    Reviewed July 2, 2002

    Received a recall letter from them on a T1400 toaster. I have called them three times since Feb. They haven't responded.

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    Reviewed June 18, 2002

    I have called four times to receive my recall package for my Versa toaster to NO avail! This is taking six months to receive my package, which I havent't received yet. I am angry and confused on how a company can sell their product, but not take the recalled product back.

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    Reviewed Jan. 16, 2002

    I purchased a Black and Decker four-slice toaster (T1400) and it was defective after one month. I then returned the toaster to Walmart and was given another toaster to replace the defective one. After having the toaster for maybe 3 months, the toaster (while not in use) caught on fire and burned my kitchen.
    On January 14th, my home was on fire after my toaster simply burst into flames and suddenly shot fire onto my walls. My husband grabbed the burning toaster with his bare hands and threw it outside. However, it was too late, the kitchen was on fire. The fire department was called and the fire was put out.

    If this had happened while we were sleeping we may not have lived. I am in the process of my insurance company completing paperwork on this fire. There is no reason a toaster should begin a fire in this manner. If my husband had not grabbed the toaster with his bare hands, the fire would have destroyed my whole home. This is not acceptable!

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    Reviewed Aug. 15, 2001

    We have purchased 3 Black & Decker toaster ovens and have had a fire in each one. We contacted Black & Decker by phone. They took my name address and phone number. We never heard back from them. We could have had a real disaster had we not been home.


    We could have suffered huge damages when they caught on fire. We all could have been dead if it happened while we were asleep. I feel that these toaster ovens should be taken off the market.

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    Black & Decker Toast-R-Oven Company Information

    Company Name:
    Black & Decker
    Website:
    www.blackanddecker.com