American Standard Walk-in Baths Reviews

The installers did a good job. They started at 10:00 and was done by 3 o’clock. But my husband is not happy with the tub. It doesn't have enough room in it and our hot water heater isn’t big enough to fill it. Also, the space between the seat and the opening where the bottom is is really small.

By the time I met anybody from American Standard, my son had already talked to the rep and he liked what he saw. So, the guy came and showed me a short video. The installers came and did the job. They explained some of the things that they were doing and called me in there and let me see as they worked and finished it. I like that I can go in the walk-in tub and get out. I like how easy and quick it is. People should try American Standard. It works.

Mike, the rep from American Standard, talked to us about the tub and it was a positive experience. The installation went fine and took about three days. They said it was going to be two days but they had to do a minor work on a Thursday. I would recommend American Standard if someone asked me about it. They were very professional.

The rep from American Standard was a talker. He was a good salesman. He did his work. The installers were wonderful. They were easy to work with and they were very professional.

American Standard was the only one that came and sat down and talked with me and my wife. So, we decided to go with them. The installation went very smooth. They had a good number of people working at it. We had them take out a corner jacuzzi-type tub. It took up so much space in that bathroom. When they put the American Standard in there, it looked much better and it utilizes the space in the room better. It works good too. My wife enjoys it. She uses the tub more than I because she can't stand and shower.

The rep came and explained everything, and helped me understand the values of having a tub. The installers were very professional. They had to come through the back door and they were able to arrange it so they didn't have to do anything getting destroyed or mess up anything. My wife has been using the American Standard walk-in bath and she’s very excited about it.

The sales and installation was good. It was a one day operation. I like the quality of what I purchased. The only thing I'm concerned about is that the pan seems to be a little flexible. I wish it was firmer and had more packing underneath. Other than that, I'm happy.

The installers of my American Standard tub were efficient. They arrived at 8:30 in the morning, left at 4:30 in the afternoon, and everything was finished. I love my new tub. I particularly like the handheld shower.

The sales rep was a super guy. He knew everything about the tub. Every one of the installers also knew exactly what they were supposed to do, and they just did it. They designed it right on the spot, where, how and when to put the tub. I've never seen any better. I don't know how they got it in my house, but they did. A lot of the other ones said, "Well, I can't put it in there because your door is not wide enough." The American Standard tub is nice. We've got a lot of lymphedema in our legs and it really helps that. Plus, I have compression fractures in my back and it drives right on the spot.

I like the product. The rep knew what he was doing and was very accommodating. He had to come twice. We were getting a competitive bid, and I waited that day and told him I didn't want to just tell the other person not to come. I said, “You have to wait till later today,” and he came back the next day. The installation went seamlessly. I'm extremely pleased.

The installation was good. The guys were very professional, and they explained everything, did the job, and cleaned up. I like the sauna, the jets in the tub and being able to walk in.

I got a walk-in tub from American Standard, and I like that I can get in and out of it. I got a bad leg and if I get out, I can't get up. The tub's wonderful. The only problem I have with it is my pump is far away from my house. I need to do something that would get me a little more water pressure. It takes a long time to fill up. It works good, it just takes about 20 minutes to fill it up. I like everything quick. As far as American Standard itself, they're the best. The who came to our home was really good and helpful. The installation team did a really good job and everything worked out fine.

I liked American Standard's price. I worked with a very thorough rep. He went over the product, the installation process, and the price. He did a really good job. The installers called me the night before to remind me that they were coming out. Then when they showed up, they were very professional. They were on time and they walked me through every single process as far as what type of equipment that I want. They brought me in at every stage of the installation process to update me on how the project’s going and what to look forward to. So they were very good, too. Now that I have the walk-in tub, it's easier for me to take showers. I really like it. Overall, American Standard has great products and great installation.

American Standard had more features that we needed. The rep was very knowledgeable. The installer was a crew that came in from Louisiana, and they were great. They came across a problem that had not been anticipated. When they took out the old shower unit, there was a lot of cement underneath. And they jackhammered that out and chiseled it out and did not charge me. It was a great group to work with. I love the walk-in tub. It has been a lifesaver. I like the convenience of it. All the other features are great, but it's being able to get my mother in a tub safely and out is everything.

The sales rep was very informative and helpful. Then, four guys came in for the installation and there was one guy I mainly dealt with. He explained everything to me as he started out and kept explaining things to me as they were doing it. I like the idea of getting the toilet with a bidet so they gave that with the deal. I also had a two-sink vanity in there. I asked them if they would mind taking the old one out and hooking that one up for me and they had to redirect some pipes and stuff to do that from water. They charged me a little bit extra for it but it kept me from having to hire somebody else to come out there and finish everything up.

The sales associate from American Standard was very confident and very informative about the price and the quality of the shower. The installers were very professional. They did a very good job as far as finishing timely and informing me of things that they had done and needed done. The only issue is that not even a week or two after they left, my shelf and soap dish started falling off the shower. I haven't contacted them to fix it but it's good so far.

Everything went fine with American Standard. I'm just getting now to the point where I've got to clean the tub and I don't know what utensil I should use to get in there.

I decided on American Standard because the features seem to appeal to me more. Their reps were very nice people and the installation was very nicely done.

The sales rep of American Standard was very knowledgeable and he explained everything. We live out in the middle of nowhere and he was able to come out here. Some companies couldn't even get here. The installers were in here in less time than they said it would take and got it done and we were very happy with it. The only thing we have a problem with was, they were gonna email some manual but we never got it. But the tub is great. I have mobility problems and I couldn't get in a tub. Now, I can get in and get a shower.

The sales rep of American Standard was really nice. He came over and took a look at it and gave us a quote. We liked what we saw from the samples. Nick was the installer and he was also good. If we had an issue, he would try to take care of the issue. It took a couple of extra days to get it done. But we were happy with the results. The sliding glass doors, the shelves and the fixtures were included all in the price along with the others. I also like the fact that American Standard uses real tubs and not plastic tubs. It was done very nicely.

The installation was great. I love the tub. It's a walk-in tub so I could shower.

A gentleman came out and explained the product to us and what it did. He was very helpful and even made an extra trip when I didn't decide at first to purchase. The guys that installed the tub were excellent. I love the tub. It's solved a problem for me. American Standard is the best.

The rep knew what he was talking about. He was a good salesman and he answered questions. He was a lot of fun. The two installers took three days but that was because it was a strange installation due to the location in the bathroom. He asked me every step of the way, “Do you want to put this here? Do you want me to put this over here instead? Where do you want this?” I was very happy with them. I'm also very happy with my tub. But the hot water is sporadic. The hot water in every other faucet in my house is fine. Maybe there is a safety feature that makes it not get too hot. Other than that, everything is wonderful. It's not cheap but everything else was completely worth it.

The installation of our American Standard was good. It was done in one day.

What American Standard presented was logical. I got another bid, but with that company, that's not their primary thing to do. It was more of a primary thing for American Standard. The installation was perfect. They let you know exactly the time they'd be there. They stay in touch with you. The whole thing was immaculate. They do a beautiful job. It requires an awful lot of break out of construction including the doorway that had to be widened but they cleaned it up 100%. It took three days because mine was oversized. They had to be creative there and required more construction. My great grandson used it and he loves it. I asked if the water cooled off, which is always a complaint of walk-in tubs. He said, no, it didn't. Draining it out, it didn’t cool off and feel cold. I was glad to hear that from somebody else, not just me.

My experience with them was fine. The only complaint I have is that I got both a tub and a toilet but the toilet's automatic thing doesn't work right. The tech had trouble showing it to me that day and we thought it was just because he couldn't fit on the toilet to make it work.

The consultation was very good. We got the information and they were very compliant with what we needed. The installation went well except that the product that was sent to the installers wasn't the correct item that was in the contract and we didn't notice until it got put in. Getting the correct item took a month. Other than that, the quality was fine and the installers did what was expected. I was pleased with it. The seat that was installed with the tub is my favorite feature.

First off we haven’t had it a month. We didn’t get it til Jan 19th. And been waiting ever since for them to fix a few things, that we called in on Jan 20th. We still don’t know when they are coming. Nobody seems to know anything about it.

Their reps were very professional. The installers put in the new tub in two days. For the caulking, one of the three guys came back and made sure that was all done correctly. They did fantastically. They had to get everything level and going the right way and they did it. The bar that I hang onto when stepping in and out has been my favorite. It's excellent. It's so easy to get in and out of it.

The sales consultant was very friendly and informed, and the installation was really nice. The installers left the house cleaner than when they went in, and they were very friendly as well. The tub is very pretty, and I like the depth of it. Also, the quality is excellent, and I'm really enjoying it.

The guy was very professional and he did what he was doing. He kept in contact with me almost daily until they put the tub in. The installers were super. I couldn't have asked for a better team than that. They were extremely professional. They came in, looked it over, figured out where the best place was for it to go, and then went right to work. They completed the installation really quick. I like the tub. It's helped me a lot, so far. I like the jets in it. They're in the right places when you're sitting in there. I got lymphedema pretty bad and it really helped a lot there.

I had a sales person, John, come over and he made the tub appear very wonderful. This walk-in tub was for my dad. He has several chronic illnesses. When the installers came, they never shared with me initially that there were potential issues with the drainage until the tub was installed. They came back in September, so therefore, there was this duration of time where my dad with whom John made him feel like this tub will better these conditions that he had. As far as the resolution of this whole issue with the walk-in tub and the drainage and issues, it dragged out until the latter part of November. The draining issues should have been shared with us before the tub was installed. It would have delayed their installation, but at least we would have gotten it addressed immediately.

The sales guy was very personable. He was more like a next door neighbor instead of somebody I'd never met before and he was trying to sell me something. He was excellent. I was very impressed with the installers. They cleaned up after themselves. It didn't take as long. We got a shower in one bathroom, and then the tub in another bathroom. So it took them a couple of days to finish up, but they were very nice. It was pretty expensive, but it'll do us the rest of our life. My daughter is enjoying it.

The installer worked all day and got my American Standard put in. He did a great job and showed us everything about it. It's of very good quality. I bought it for my husband who is disabled. He can go in it, sit down and take a shower. He doesn't have to fill the tub if he doesn't want to. He loves the shower that is on a grab bar. It's safer for him and that relaxes me more.

The sales rep answered a few questions along the way. He had memorized the thing that took him three hours to go through all the details. He explained that the tub is a walk-in tub and it takes 35 gallons to fill, and you need at least a 40-gallon water tank. We have a 50-gallon water tank, and the hot water starts to run out when it reaches your knees. Then you have to wait 15 minutes for the water to warm up so you can refill it. So he never mentioned that part. He should have said it doesn't really fill completely worth 40-gallon. So they should reassess that number.

I called American Standard and said that I was interested in the walk-in tub. Very shortly after, I got a phone call back and somebody set up a time. Then they set up a time for the meeting. The rep did a follow-up call with me, and then he came to the house. He brought materials and did measurements. He was excellent. Two guys showed up on time, and the installation was very quick and easy. They finished in one day. It was very painless. They cleaned up afterward. They were very nice guys. They were very polite and efficient. I was very pleased with all my dealings with the American Standard. My initial contact with the company through my contact with the sales and through installation was an excellent experience.

The sale rep did a good job of explaining the process, and he was very professional. The installation went good. It was a little longer than I expected, but the installers did a good job. But the finishing was a little rough. Some of the caulking was gooped up and it looked rough in places. It wasn't real bad. But it was not a completed job. They had to come back though and clean up some of their work. They worked for about 12 hours and then they had to quit. My wife and I saw a couple of places that didn't look right. Also, we had trouble with one of the lights and one of the jets. I didn't know how to work it. Since then, we've had a couple of other problems, but they've all been fixed.

American Standard's sales representative was very nice and informative. Also, the installers worked very hard long days and they had it done within two days. They did a beautiful job. The tub drains out quickly. But it takes a while to fill up, and the installer recommended that at some point, we should get a bigger one. Also, it's hard to get used to going in the door and making sure the doors closed behind you. I'm still getting used to it. Otherwise, everything's fine.

I like that American Standard is made in this country. Their rep also did a good job and answered all my questions. The installation was all good. They had to come back another time and put up something that hadn't come with the shower or with the tub like it was supposed to. But they came and installed that, too. Everything's fine.

I like the controls, the water temperature and flow control, and the grab bars in my American Standard tub. I've had a lot of people who would come and always give a rosy picture of what they're gonna do, and then didn't do it, but American Standard did everything they said they were gonna do. I appreciate it.

I chose American Standard because it's a well-known brand. Their sales rep was very knowledgeable and he explained things very well. He was also very agreeable to leave the room for a while so my wife and I could talk about the purchase in private. He was very good. The installers showed up right on time and they had everything they needed. They went to work and they hardly interfered with our lives. They put in a good eight hours and they didn't slack off. That went very well.

The sales rep was able to meet me at my mom's location to help us go over the things. It was very beneficial that he was able to relocate to accommodate us. The installation crew was a good team. The old tub had to be removed. They got it out and set it on the side of the house for us because we can take that material and turn it in for cash ourselves. My mom likes the American Standard walk-in tub. The only problem is she doesn't want to do it by herself. She's confused on which way to turn the knob. She has sprayed herself in the face once. But it is definitely worth her time because she was having trouble getting in and out of the old tub. She was shocked by the price though. Originally, when the sales rep and I were discussing the best benefits for my mom, it was a bit more pricey but he helped me get it down to a more reasonable price.

We've had a very good experience with American Standard. The only thing that was not told to us was the size of hot water heater we need. The hot water heater that we have now doesn't give us enough hot water to completely fill the tub up. I don't know which size of hot water heater I need to buy.

The tub is great while it's working but if you need service that's the pits. My tub developed a leak in early September of 2022 and I called for repair immediately. Long story short here it is December 19 of 2022 and I still can't use the tub. I have called and called and no one will return my calls. Great tub but lousy service.

We've got a good product from American Standard as far as the commodes were concerned, so we had them to come out for a walk-in tub. The rep did an excellent job presenting. We had one little problem during the installation however. Something was broke. It wasn't anything that the installer could do about it except turn it in and have them to send out a new one. About three days after that, it came in. The installer came right back and put it on, and everything worked. The lights and the jets are a little hard to turn on, but I manage it. I've used the tub several times and enjoyed it every time. It does a good job. If you got a sore body and feel you got tired muscles, it's good for that. You can sit down while you bathe. My wife enjoys the tub too.

The sales rep was very informative. The installers were fantastic. They walked us through everything. They knew what they were doing and were very cautious not to damage anything else. I love our walk-in. I love being able to go in, sit in it and play with the buttons. We are very impressed. I would do it again in a heartbeat.

The reps who did the installation were very respectful and polite. But we can't get any hot water to our walk-in bath and I can't put my severely disabled son in there in cold water. It takes just a few seconds for the hot water to run out. It starts getting hot and then, it goes back to cold. We have next to the biggest unit for instant heat and it never gave us any trouble before with the walk-in shower that we had. American Standard had a man come out and he worked a little while but he left us stranded. He said the whole house needs to be repiped. We paid him $9,000 and they're not through with it.

When my wife called American Standard, they answered right back. After they called me, I called them and they said they would meet me in five days. They moved on it quickly. The rep was knowledgeable in what he was talking about. The installers cleaned everything and did a wonderful job. I like the tub. My wife will like it too. We had to amputate one leg and we're waiting for it to heal and get her the prosthetic leg. When she gets that, it'll be easier for her to get in.

Every time I take a shower in the tub, the plastic shower curtain does not come down far enough. Water is all over the floor. I gotta put towels on the floor before I can even get in and out of the shower. We're very dissatisfied with this product. I thought the tub, with the sides, the bubbles and the jets, would help my wife. I agreed to this $20,000 that we're paying for. When she got stuck in the tub and couldn't get out, luckily, I had a pump. If I hadn't had a pump, I'd have to bucket it. She tried calling Monday trying to reach somebody but couldn't reach anybody. We had to threaten to call the Better Business Bureau or call our lawyer to get a response. When we got a response, the lady didn't give us a good answer. She said, "You must not be flicking the switch right." I'm not stupid. I know what the panel looks like. I turned it on and off and it still didn't work.

The guys that came out did a good job. They always cleaned up after themselves. I was impressed with that. The water jets didn't work though. They had to order a part that was on backorder. I'm still waiting for it. But I've used the tub without those and I like it.

I have been trying to get repairs for six months. I am a disabled senior citizen. I have been ignored by the warranty department. Am a senior and have been ignored by the warranty department. I need a number for corporate.

The American Standard rep did a good job. I had a question right off the top of my head. And he called me back. I was amazed that he did, because a lot of times, you deal with people and they don't return your calls or it's not the right number. But he was. The installation team told us around what time they would be here. It was a morning. They were very careful and clean.

They were excellent. The tub came in a month earlier than what it was supposed to have been 'cause they didn't have an opening until December. But I got it in November. The installers did the job in one day. They were professional and they did everything they were supposed to do. I'm enjoying my tub.

The rep was very nice. He showed us different designs and patterns that we could do. The installer was very experienced but there was a little more involved than what he had planned. Other than that, he did a very good job.

The rep knew what she was talking about and everything worked out great. The quality of the work was great. A couple of the jets were clogged and the techs came back and fixed those. When they did that, they showed me a little more about the features. Everything looks good now.

Ordered a walkin tub/shower for my disabled wife.... Paid the almost $2k deposit. Unfortunately my wife died before installation and American Standard people refused to refund my deposit. A Tad ** refused the refund and claimed to be giving me a "break" by not enforcing the contract we had signed. Legally I have no recourse, but to warn all of you about these people. Do not walk, but run away from these people.

The rep explained everything and he was really good. The installers were awesome and everything's great. I love everything about my tub.

The installation was great. The guys who came to put the tub in were wonderful. My uncle who died a few weeks after the tub was put in absolutely loved it.

The installation was quick, easy and clean. We like the quick draining and overall comfort of the tub.

The salesman was very knowledgeable and gave us exactly what we wanted at the price we were looking at. He walked us through and even showed us a video on how to operate the tub. The installation wasn't easy. The techs had to run some electrical lines but they did it very professionally. The tub helps out a lot with arthritis. It has everything we need. The buttons that turn on the jet and the bubbles are hard to operate. But other than that, it works pretty well.

Working with the rep and the installers was good. The new tub is safer than the old-style one I had. It's doing its job. But you have to wait until the water goes out before you can get out once you get in.

It was very nice working with American Standard. I like our walk-in tub.

The sales rep was awesome and the installation of the walk-in and shower was so quick. The installers were on time and they did everything like you expect the job to be done. They cleaned up too. Everybody's over the moon with the quality of work done. I have people I ain't heard of just showing up at my house and taking a peek at it. My mom has been very pleased as well. She can do everything herself because of the way they installed the shower thing in the middle so she can just reach off the seat and grab that thing and rinse herself off. The only problem I have is adjusting the temperature on it. She said the water's coming up too hot because she doesn't know how to adjust the thing. The tech showed me how and I did it and it was good. But now, I don't know how to make the water cool. Other than that, it's comfortable for my mom. Getting in and out is easy. It's set up perfectly.

My experience during the installation was pleasant. The men were clean. They were polite. I love everything about the tub and would recommend American Standard.

My experience was very good. The installation was very quick and painless. They were professionals. The tub is very relaxing and the massage jets are great. The aroma smell with the air jets is very soothing and relaxing. The tub is also very efficient and it doesn't use as much water as a regular tub. It empties out very quickly too. Its quality is right up in the top.

I had a very good experience with the rep. But the door was not measured correctly so we had to get it taken out to get the tub in. Also, getting the tub around a corner to get it into the bathroom wasn't measured so the wall had to be cut. Other than that, we are enjoying the new tub. It's very easy to get in and get out and not feel in danger. The issue is that when I get in, I have to play with the water to keep it warm because it's not warm enough. But I deal with that.

Working with the rep and the installers was very good. The tub was installed in a few hours. The Jacuzzi part is my favorite feature.

Recently purchased a home with the walk-in tub and warranty is voided after ownership transfer. The tub is leaking and no one is able to repair or service. Called American Standard and they are no help, apparently, they don't care if you don't have warranty anymore. I expected much more for a 15k tub.

The rep seemed nice. I tried them out and I was happy with my end results. We had a couple of weeks where after they said the installers were gonna be there, they never came or called to make an appointment. Also, it took a while for them to get the tub in because my bathroom had an original shower tub unit in it. It took five days for two men though and the money I paid was a little bit much too. Other than that, the quality of work was good and I'm satisfied.

The rep, Raymond, came out and explained everything that was going to happen, what it is and what I would get, and that's exactly the way it happened. American Standard came in, got it done quickly, and everything's working fine. I'm not disappointed. From the time Raymond came in till the time the tub was installed and ready to be used was five days. It's nice that the factory is just about less than 100 miles away. That helped.

For about 40 years, I've had thousands of American Standard appliances from commodes, sinks, urinals, and all kinds of stuff. I know from personal experience that American Standard was not the cheapest, but not the most expensive. And with everything I ever put in there, I never had any trouble. I’m satisfied with them for 42 years. So, I know their stuff is pretty good.

The guy from American Standard that came was very professional and thorough. He seemed to know what he was doing. He communicated well. Everything went well up until the point when the team had stripped the old stuff out. And they saw a termite condition and had to stop what they were doing until I could get that corrected. I had everything treated and cleared up in four days, and they had to put me back in their schedule. So, the total time that they were away was somewhere just under a week. The total finished product is very satisfactory.

Working with American Standard was great. The guy came in and explained everything, and measured everything. There was communication there between the installers and the salesman. I was supposed to have furniture moved. I said, “No, you're supposed to bring it through.” I had a door on the bathroom from the outside. He said he had to call his manager. Then he finally got it the way it was supposed to go, and then they got it installed. They installed it in one day, which I thought was great. I love the new tub. The jets are relaxing. Th tub's been great, and I really enjoy it.

I felt that American Standard was the best one to go with. They're a little bit pricey, but I felt it was worth the money. I was pleased with the service. The installers did an excellent job. It took longer than they thought, but they were willing to stay until it was done, even though they went a day extra. They had come from a long distance. I understand the workforce these days is a little short in places, but they spent another night in order to get it done.

I heard good things about American Standard and gave it a try. Their sales rep showed me the different things that their product would do and explained that. The installer did a good job too. I really like the tub but I wish I had not gotten the bidet thing. I don’t particularly care about that and the big wire thing is sticking around the backup. That aside, I like the bubbles and I love being able to have the handheld thing that I can use the way I want rather than just a single shower. I recommend American Standard.

The sales rep was absolutely wonderful. He checked in with us and was always there when I needed to call him. He made a smooth adjustment for us. The installers were a 9 out of 10 too. They were finished, but American Standard didn't see the order for the shower and curtain. I just received that a couple of days ago, so they're going to come and install that. I told the guy there was no rush, but he was right on it and said he'll be here today or tomorrow, which would be fine. I would definitely recommend them.

I had a salesman come to the house, and I had a number of specific questions because I have an older home. It's two stories, and I was concerned because I know that quite often the salesman knows absolutely nothing about installation. I asked him point blank if he had ever done any installation, and he told me, “Oh, yes. I was an installer for years. I got too old to do that. And now, I’m selling the product.” I said, “Okay.” I assumed that he knew what he was talking about and he wasn't bald-faced lying.

My experience with American Standard was good. They came when they called and when they said they were going to come. The guy broke the toilet, so he came the next day and put in another toilet, but there was something weird about it. It kept making some noise and it was wiggling around. Finally, I figured out after about three weeks that the toilet wasn't bolted down right. I called American Standard about three times, and it took them a few days to get back to me. They had a guy come out and bolt it down. Also, I can't lay down in the tub, which I thought I would be able to. Other than that, I like the tub, including the air bubbles and jets.

The sales rep was very professional, knowledgeable and polite. He knew his stuff. The installers were amazing too. They had to move the piping from the left side to the right side and put in a new electrical line to run. They worked their butts off and did the job in two days. We're loving the tub, and we're having a great time. I like the fact that I can just get in, fill up the well, and do my legs. I don't always need the back, but the legs, always. My friends are very impressed.

The sales rep, Vicki, was very professional. We had several people come out to the house, and she gave us several options whereas other people didn't give us a choice. So I was very happy with her in that way. However, there was a problem with our product because we ordered the bigger tub, the 60-inch, because I'm very tall, and she did not know it did not come with an outswing door. We went out of town, and American Standard gave us the first available schedule as soon as we got back. That was very timely. They're installing right now.

The sales rep was very informative and worked with us on the price. She gave us the best price of the three people that we quoted. The installers were very good too. Before the guy left, he gave us a review of the tub. One thing I did not know about the tub, it's got speakers in it. It’s got Bluetooth and I can hook it up to my phone. The other thing that we like coming out of it too is the way we access the tub. The door goes inward, so we can step into it. The other ones didn't have a cut-out to where we could get in. I like the door on this a lot better.

All my bathroom stuff from since I was a kid was American Standard. I needed a walk-in tub, and I went to American Standard. I could have gone anywhere but I trusted them because I know how old the company is. This is a big company in the United States. I thought I was going to the tops but it was a big mistake on my part. A salesman came to the house, and he was a very nice, young fellow. We talked about what I wanted and what I needed. The total was over $20,000, which is a lot of money for me. I had to take a loan on the house for that because I have to take care of my wife. He called me at one point and said it was all set up and he said, “You’re gonna get $500 back.” They were giving away a free bidet with a walk-in tub and a shower. I said, “No, I don't want that. Give me something else.” So, that’ll be $500 back, but I’ve never seen a check yet.

American Standard was the best one among the companies we looked at. Their salesman, Dennis, was super and he presented everything really well. We were sold on the product. During the installation, my wife wasn't happy about the way they left some of the material where it was sort of dark on the edges. They were also supposed to put a drop shelf behind the tub and underneath the window. They did not do that and we called and told them. Also, my wife said the jets are not as strong as the walk-in tub that her friend had. Other than that, the product works well.

The guys were really good. The sales rep was very knowledgeable and answered any questions that we had. Installation was three days, and the quality of work was great. I like the air jets. They're comfortable and not hard on the body. My knees are bad, and I can't get into a regular bath, so being able to sit down and enjoy the jets and the air was great. Being able to get into a hot bath with aromatherapy is great as well. It relaxes the body and makes me feel good.

The sales rep was excellent. He went into detail. This was quite an investment, and we had a lot of questions, but he knew the product to the point where it was able to be understood. The tub is installed, and looking at things yesterday, I'm assuming the plumbing has been done. They're here today doing the electrical hookup. They're running an electrical wire from the circuit breaker to the step-in tub this morning.

We called American Standard and they came out and did a really good job. We really like the tub. Everything seems to work fine. We're really pleased with it. I like the bubbles and the jets. It is good for helping with getting the muscles stimulated that my husband needs to help him with his arthritis. When he gets out of the tub, he feels better than any other time and it stays with him for a few hours.

When the representative got here, he was very, very thorough. He spent about three hours going over everything, all the way down to the hardware, which is unheard of. It was very impressive. He didn't assume that I knew anything or that he needed to leave out anything. He was very well-trained. The two gentlemen that came for the installation took charge of what they had to do. I only had to show them where the electrical box was so that they can make sure that the current was coming through the way it was supposed to and identify the main current. Once they did that, they pretty much had it all under control. They did a good job. They cleaned up like they were supposed to. Everything was sealed the way it was supposed to be. They put things back in place as if they were always there.

The salesman came by and gave me a good deal. He knew the product and everything he said was true. On the install day, the guy came out, did what he was supposed to do, and left. He didn't waste any time and showed us how to work the tub. He filled it up with water and said it'd be 24 hours before we could use it. Then after 24 hours, we let it out and everything worked perfectly. Our tub has the air, the blower, and everything on it that he said would work on it. I take a bath in it every night and I like it because it relaxes me.

We had the tub removed and a walk-in shower put in. We also had a chair installed for my wife to sit down on because she was starting to have heart problems and she couldn't stand for very long. Everything that the American Standard salesman said was going to happen happened and the walk-in bath is working great.

The installation was good. But the tech blew out my water pump to my well and I had to have that replaced before they could finish. That was another $1,500 on top of everything else. This tub was a $20,000 mistake that I'm gonna have to correct. I can't stand up and take a shower in it. The step down from the walk-in tub itself is dangerous. If you're elderly, it's much too high and I have to sit there for 20 minutes while the thing fills up. It's useless to both my wife and I. I'm not happy with it. I'm gonna have it torn out.

I like to sit down and soak for a while in my American Standard tub. I like the jets, too. Using the tub has helped my leg a little bit and overall, I would recommend it.

What was originally supposed to be three days installation turned out to be four days because they made a bit of an error on the floor. They had to knock out a wall, take down my old shower stall, and put a little bigger tub in there. They didn't realize that they were supposed to leave the floor there because it was on the outside of where the tub was going to be. They took up part of my tile floor. I had to go out and get some new tiles. You can't match them anymore because there's no wall. I had to get something as close to it as I could get, which I did, but it took a little longer. Instead of ending on a Friday, it ended on a Saturday. But they were very good. Their boss came a couple of times to see how they would go on and what they were doing. I spoke to him about different things. The crew didn't speak English very well but seemed to know what they were doing. They had no problems getting it in. They took their time and did it right.

The guy came out and gave us an estimate. He was really professional about it. They said, “Now, it could take a month to get everything lined up, get everything made. And we'll come out and put it in.” We said, “Okay, we can hang in there that long.” But within two weeks, they were calling and saying, “We have your shower unit. When can we come put it in?” That really floored us that it came around that quick. The guy that did the installation was really great and he answered our questions. He was very efficient in what he did and cleaned up after himself. It took part of the second day to get it in but it all went really well. We love it. It’s great. My mother-in-law can get in and sit down, and use the handheld and take her own shower. So the whole experience was good. It's a very good product. From initial contact to the installation, it was great. The service was awesome. All the people that we’ve talked to and worked with were very courteous and kind.

American Standard was excellent. They came to my house and explained everything to me, except for they were telling me about the little seat that goes into the shower, that was too big. Our shower is not that big. But having the walk-in tub is a lot safer because they got the bars now.

Working with American Standard was good. The installation went well. They did it within a few hours. I like the product. There could have been a little bit more room there, but that's fine. I like that I can sit in it and fill it up with water.

We were going to get the price from American Standard versus others, but American Standard's sales rep came in and she knew everything quite well. She did such a good job, we just signed the contract right then. The young man did a good job with installation too. We've got one thing that he's going to do for us, but he's busy right now and I understand that. He'll be back. My wife uses the tub and she's plenty happy with it. As long as I can keep her happy, that's good news. The only thing bad about the whole thing is I have to pay for it.

The workmen were very professional and they did a good job. They found a problem with the tub and they had a solution. They asked me what I thought and I agreed with one of the suggestions. I would recommend the product and the workmen that came in. I like that I can step in easily in the tub. You don't slip on the floor of it and it's easy to regulate the heat on the water.

We like the tub. The installers did a fabulous job. They were in and out and they were clean. But it bothers me a little bit that there's a rod where the door is and the water seeps out. It's something that I can fix by simply caulking. Other than that, I had no disappointment with the tub. We had the seat installed in the tub and it was a teak seat. I’m 80 years old and if I should happen to fall and hit the metal brackets that are holding that seat on the wall, I would probably get hurt seriously. So American Standard should look into that because it is a very severe hazard.

The customer service has been awful. I am 86, and I'm having trouble. They came out one time, early in time about the tub. That was my fault because I was not closing the door properly because the book says, “Do not put a lot of pressure on the door,” which was what I was doing. I flooded my bathroom. The guy came back out after that, took a look and said everything was okay and taught me how to do it. I also have a lot of film and brown flaky stuff in my tub and I'm not sure what the problem is. It could be my water heater. I'm gonna have to pay $500 or more to get my water heater taken care of. I haven't heard any more about it whether or not they were going to tell me, “Okay, we know what it is, we can fix it, or we don't know what it is and we're not going to fix it.”

The installer was great. He did the installation all by himself. He did a really good job. We love the tub. I like the handheld and where you can do both, have a shower or do the handheld. The room in it is nice. There's a lot of room. It’s nice for the older ones. They like the chair in it. So that works out good. I like the fact that the tub doesn't have rust in there too

Working with American Standard was good. Everybody was nice, and the installers were polite. Usually, I have a yeast infection under my belly and under my breast. When I’ve taken my bath every day, I don't have it anymore. I like it when I turn the jets on. It massages my body and it feels good.

The sales rep of American Standard was very good. She explained everything to me. She gave me a discount because my husband's in the service. I'm very happy with my walk-in tub. They installed it in one day. They were kind. They always were thoughtful about what I was doing and where I am, where I could be, so I wouldn't get in their way. I had surgery on my knee. With the massaging, it is wonderful. When I get out, I’m walking better. It's really good. It also has a lifetime guarantee. I use it once a week and it's very relaxing. The only thing is, you gotta wait for the tub to fill up. But they gave me some stuff to put in to make it smell good. The lights come on and change. It's nice.

American Standard did an excellent job. We looked at American Standard. We liked the toilets and we knew they're the best on market instead of getting Kohler. We went to Home Depot and we wanted to get one of the tubs. One day I was poking around online to get more information first about them, and five minutes later, they called me up and asked if I wanted to set up just a home visit. It was on a Saturday I called and they came on that following Monday. They had guys come here and tell us all about it. It was really quick. They called Sunday to remind me that they were coming and everything was updated really well. Our communication was really good. I was really surprised. Usually, they don't call you back right away and this was on a weekend.

Everything was 5-star. They did an excellent job. The installers showed up at about 7:00 and they left about 2:00. Everything was complete. They did what they were supposed to do. My mom is using the tub and she loves it. She's been using it a lot. So it's a good thing.

The sales rep was extremely nice. She was a friend when she walked in the door. She was real knowledgeable about the product and she was telling me the truth about everything that I asked her. The installer called me and told me what time they'd be here that morning and they got here within five minutes of him calling. They came in, started doing their job, and it was done on that day. They were real professional and they did an extremely nice job. I like going in the tub and sitting down and having those controls. I have arthritis real bad in my hip and it's great for that. It makes me feel a lot better.

The salesman was so thorough and gave us examples of other installs and different name brands. He seemed to work for at least one of them in the past. So the way he told us was a little bit enlightening. I trusted him and took his word for it and it paid off pretty well. The installation was straightforward. The only thing we messed up on was the money part of it. I agreed to pay for it on time and they headed down as I was gonna pay for it in full. So, we had to do some really quick paperwork in the morning before they got started. But after that little glitch, the install went perfect. I did quite a bit of the work ahead of time for them as far as the main construction-type stuff. It was pretty much a complete rehab of the bathroom. Everything went flawless and real quick. They were done in about six hours. The two guys that were here were very informal. They were very helpful and kind.

Our salesperson was very knowledgeable. She didn't just sell the tub, she also helped me think about the whole bathroom. She was really very helpful even afterward in communicating with the installer. One person came for the installation of the tub and that took three days. He was very condescending but in general, he did very nice work. A second person came for the electrical part. These people showed how everything worked. The only thing was the place wasn’t that clean after they left.

The American Standard tub was exceptional and was over and above the other tubs I was researching. It had more jets to it and it released the water in a timely manner. In a couple of minutes, water can be drained out of the tub and that was very important. Those were the two reasons I chose this brand. Their sales agent was excellent. He explained everything in detail such as exactly how the tub operated and the exceptional features of the tub. I like the jets, the access door, and the drainage system.

We had been investigating getting a walk-in tub and I know American Standard's reputation. We made an appointment and a salesman came. He explained everything to us. We are happy not just with the service from the salesman, but with everything involving the American Standard tub. The technicians that installed it were wonderful and professional. They did an immaculate work. They hooked into our power panel. They told me that they might have to make a hole in my ceiling to run one of the wires down. You can't even tell where they made the hole because they not only made it very neatly, they also did the spackling and you can't even see it. They laid down drop cloths and they took their shoes off.

The rep came to our home from an out-of-town area. The experience was pleasant. The installers were a crew of five individuals. And each one had his task down perfectly. They went in and out with no problem at all, and no more than just normal disruption. My wife and I use the tub daily. We like that we have two different shower heads. We're very happy.

American Standard's rep told us all of the good things about their product and that it has 44 ducts. He went through it thoroughly and it sounded like it was the best and that everything is guaranteed. That was nice to know. We got a tub with a shower attachment that’s on it. I like the convenience of it. The person who put it in was very cordial. He did a great job and always cleaned up after himself. Everything was fine.

Had my tub three weeks and diverter went bad, replaced after a two-week wait. Contacted company about the installation of the shower and tub were done crosswise as the hot water lever is ready to scrape against the shower. Looked at picture in pamphlet and sure enough, it is wrong. Emailed company and heard nothing. I am hard of hearing so it is hard for me to use a phone. No email as I left it with them.

The American Standard walk-in bath works great and I like it because you can sit down and you got the handheld shower and different types of massage. I like the rain head too and my wife loves it. The installation was done in one day and the guy pulled the other one. He was great. As we get older, the tub is gonna be wonderful and those safety bars are gonna make it a lot better.

The sales rep from American Standard was thorough on how they would go about the installation and how long it would take, and went over the product well. It was easy to understand and it was the lifetime warranty that got me that some of the other ones don't offer. On the installation day, the guy showed up here at about 7:00 am. He proceeded to look everything over and figured out a better way of getting it in and installed. He set up his game plan and went to work right away. The guy was full of energy and didn’t stop moving all day. He tried his best to get it wrapped up that day. He had another call that came in that he had to go see somebody on a service. So, he left but came back the next day, and it was the same thing. He was doing everything he could to get it in and the quality of the work seemed to be excellent. He had a good attitude and got the job done.

I had a back operation about three years ago and I thought a walk-in tub might help quite a bit. American Standard has good sales people. I've had my walk-in tub for a couple of months now and it seems to help.

My wife decided on an American Standard. The installation went expeditiously. The salesman said it would take two days but they did it in one. It's a sit down tub and my wife's happy with it. The only thing she doesn't like is we asked for an outward swinging door and they ended up bringing an inward swinging door. Other than that, everything was fine.

Five years ago, my husband had a salesman from American Standard come to our farm and he gave us a pitch. We learned about the product at that point but we didn't go ahead with the purchase. Our health was still good and we were in our 60s. Our health is less robust because now that we're in our 70s. We looked at some other products through Lowe's and the American Standard product still looked like the best option. We went ahead and made that purchase.

We needed something that was large enough to accommodate and that wasn't a fly-by-night organization. We had a wonderful experience with American Standard all the way around. Our sales guy took the time to walk us through the process and really take a look at the area, what requirements we would have, what limitations he saw if any, and any additional accommodations we might need to make or consider. He was fantastic. The same can be said about the installer. Everybody's using the tub. My 35-year-old son came over to our house. He is 6'4 and he went, "I fit in this tub. I'm taking a bath."

I've been having bad sciatica and leg issues. To step into my tub was really high so I needed something different. It was throwing out my back and I couldn't believe how tall it was. I got an American Standard walk-in tub and customer service was very nice. The delivery was very good. I'm still getting used to my tub but I do get a little bit of relief.

The guy who sold us the walk-in tub was very knowledgeable and polite. He explained everything to me. The price is kind of high on the tub but I really like the lifetime warranty and that it's made in the USA. When it was installed, the installer was Derek and he was very good. I have a very narrow door for the entrance into my bathroom and in the coat closet in the living room, there’s a panel you can take out and it accesses the plumbing for the tub and shower that were there. So, we had to take the door frame off and the tub fit through, but it was quite an ordeal. The young man that helped Derek was also very good and they did an excellent job.

The installation was very good. My husband uses the tub a lot. He likes the jets. They seem to help him with his arthritis. I like that the water goes out very quickly. But the shower really stinks. The water doesn't come out as powerful as a regular shower.

The price of American Standard was reasonable. The products are good and fashionable too. The installation of my walk-in bath went very well. The three people that did it were very professional and knew what they were doing. They got it in and out as soon as possible.

The salesman had a terrific personality. He measured everything and we went over everything. He said, “I'll be back during the installation and when it's finished.” When everything was done, the installer showed us everything. They did a terrific job putting it in. I like the work. We were finishing out our final payment, and we got to talking about everything. I said, “The salesman didn't show up.” He said, “He won't. I've been doing this for a long time. I’ve never seen one of them show up at the end.”

I love my walk-in tub from American Standard. At first, we had to put it on hold and we had to make up for another time. Then, when the reps were supposed to come, they didn’t. They said they called but I didn’t get any message from them. But when they finally came, they were here on time and did a good job on it. They had to cut my door a little bit wider so we could get it in and they put another door in. They did what they had to do. They had three guys working on it and they would have been able to get it done in one day if they didn't have to get a pipe. But the next day, they came and finished it all.

American Standard’s salesman was more real and straightforward than the other salesman. And what we were getting was more for the price that they asked. They had better value. The installers were nothing but great. They had done the installation for yeas and they were fabulous. There were two of them and they went right to work. Each one had their jobs to do and to check and they didn't waste a minute. They did an excellent job. We were fortunate enough to have a place for the original tub. The new tub fit perfectly and we could use our old tile.

The installation was absolutely wonderful. The installers were professional and great. They did a good job and they cleaned up after themselves. But I had American Standard come out twice to fix the tub. They told me that they would be taking care of that and they were good on their word. Somebody came out, but he did not do a very good job. But then, somebody else came out from the company, and it was one of the gentlemen that actually installed it, and took care of everything right there. So I was happy with that. After that, it worked fine.

The installation team was great and I love my tub.

The sales rep from American Standard was very good and the guy who did the installation was great. He drove 160 miles to come out and install it every day. The walk-in bath has been used at least by two people every day since it's been put in. Everybody in the family wants to use it. American Standard is a good company to do work with. Their quality of material is great.

I can't walk and I was taking baths with that bench-type thing that goes over this tub in the other bathroom. So I was so glad to have the American Standard tub put in. It's so nice. I love the bidet that came with it. It's everything I had hoped to have. I love it. The best team that the company had came to my house. So they were really, really good. They were really nice and very friendly. They could speak very little English, but when I asked them something, they would look to the leader and he would explain and tell them what I said. Everything was nice. It was well done. There was no mess at all.

Everybody we dealt with from American Standard was polite, very caring, professional and did their jobs. So, we appreciated it. The rep was very easily understood and helpful. My son was very pleased because he handles all the financial ends of everything. The installers came, installed it in the time they said they would. They were clear. They showed the product to us before they brought it in the house so that we made sure we had the right product. Also, they cleaned up after themselves. The best feature for me is that it's easy for me to get in and out of. I can walk in the tub. It's a very small step down. Any step down is a big step for me. But we're very satisfied.

I purchased my walk in bath tub in 2019. And I have had some problems with the tub leaking. I called the troubleshooting number 855-225-2183 and they have to contact someone to come out but I never hear back from them. I am going on 4 weeks to get someone to come out and fix my tub. After a week of not hearing from them I was told they order parts before they come out to save on making a service call, Why they don't tell you that or call you to give you an update. The amount of money I paid for the tub they should send someone out immediately to look at the problem and then decide if they need to order parts. All other service companies do that. I then call and asked a few days ago to have the manager contact me and I still have not heard from them. Very poor customer service and I would check other places with better customer service. If I could remove the tub from my home I would definitely, do it.

The rep was great. And the installers were very good. It just seems like a long time by the time you get it filled up and you stay in there for a while. You would not want to waste it. But it does drain quick.

American Standard told us it would take one day to install, but it took three. But the guys that did it, seemed to know what they were doing, and they did a very good job. And they were very professional and very organized. We heard the quality was very good. And it seems to be. My husband has problems getting around. So, he uses the sweet seat every time he takes a shower and his three safety bars on it. But we have one problem with the tub. It leaks out around the door when we're taking a shower. They came back once and lowered the door. It doesn't leak as bad, but it's still leaking. I called him, but he never came back. So, I have to call them again. Other than that, we love it. It has made our life a lot easier, especially my husband to take a shower. And I feel a lot safer with him taking one because he doesn't have to lift his leg up over the tub. We've told others and the quality is very good and it's guaranteed.

American Standard's was the best quality and the best price. The installation was all done in one day. It was very good. Everything was cleaned up. We like that it’s a walk-in. We're older so we'd like to walk-in part, not having to step over the tub.

I picked American Standard out because it has 44 jets. It also has the shower package. It has the little beads you can put in it to make things smell sweet. American Standard's rep was very good, knowledgeable, and informative. The installers said they would be here between 7:00 and 8:00, and they were here five after 7:00. We were told it might take up to three days. But they were out of here at 6 o'clock that day, all cleaned up and everything working well. They tested everything. I was getting to the point where it was hard to step over the tub. And the tub I had was a Jacuzzi and I couldn't use it because I couldn't get down. And if I did get down, I couldn't get back up. This way, I can sit down and use it as a Jacuzzi, and I like it.

The American Standard reps were knowledgeable and excellent. They installed the tub, and they were on time. Overall, there were some hiccups, but they were taken care of. So, the experience went smoothly.

The representative came here, and I knew him very well. I knew his family. Also, the installation team was really good. They were here for two days and they never stopped from what they were doing. The first time I used the tub, I felt unsafe in it, but it could be from the soap, without it going down the drain and I didn't wait for it. I haven't had any problems though. The tub has a protective thing on it so I don't fall, but I've never used them. I might do that later on down the road, but right now, I'm doing fine without them. I like the chair and I also like the handheld very much because I can move it around. The hand bars come in handy too. However, the American Standard tub is expensive, and I was wondering if there was a way that I could get money back. I read where Medicare could pay for something like that, but I've already had it installed, so I don't know if they will do anything. I never even asked them, but I'd be glad if they paid half or some on it.

The salesman was nice, but he incorrectly measured the space. I also have to follow up on the financing because we put a lot of money down but it's not reflected in the financing. We just did our first month. I was waiting for things to get in place and then call American Standard. The salesman had all the information. The installation was scheduled and the workmen came, but they didn't begin construction because of the measurement. The item had been delivered to them, and they brought it in the house, thinking that they would be able to make it work. They double-checked the measuring, and the item was too big for the space.

American Standard came down and showed me the stuff they had. I had them do the job and when they finished, the showerhead that came with the tub wasn't really the showerhead that I had seen. Then I thought I was going to get a shower curtain to match the rest of the hand grips and everything that's in there to go across a short shower curtain. But I never heard anything about that. Then, when they did the wall, they did it nicely but when it came all the way to the end to meet the shower, they did the corner all ugly.

American Standard's representative that came to our house was outstanding, very kind and thoughtful. But he made a mistake when he went in and assessed our bathroom. It wasn't a serious flaw, but it caused a delay that was upsetting to me because I needed it installed sooner rather than later, as it wound up being. He assessed our bathroom as needing a tub with an in-swinging door. When it was finally time for the installation, the man came the first time with the installer and they brought the inward swing door. But we needed an outward swing door, which I did not know until that day. The regional install manager really saved my butt because he pointed out that that was what we needed versus the in-swinging door. So they had to order the tub again.

The salesman was good and I enjoyed chatting with him, and we worked out a deal. It was a positive experience. The installation was excellent and I was very pleasantly surprised. The guys who did the install were super. The American Standard tub is not worth the amount they charge but it is worth it to me to have the tub. It’s overpriced but I’m happy with it. I already have a hot tub on my back deck, so I'm comfortable with the jets. The tub is handy for me to get in and out of. I'm 81 years old and that's one of the main reasons I bought it.

I have a lot of American Standard things. I got my commode from them. I have a home in Florida and I got the air conditioner. For the tub, the installation team did a good job in a good time. It took them about eight hours and it surprised me that they did it as quick as they did. It was excellent work. I have a shower, a regular faucet and 17 jets on the tub and the different color lights. Also, you push a button and it drains three minutes. It's great. I like everything about it. American Standard has made my life great. My wife likes the color lights and the jets. She can't get around so good and she likes the tub because it's easy to get in and out of and everything about it too.

One of my cousins told me about American Standard and said they were pretty good. I also bought two commodes from the company as well. We did a walk-in tub with them and everything went fine. The tub is really nice, it's working fine, and I'm enjoying it. I'm getting used to it.

I couldn't get into a standard tub. Commercials made me interested in an American Standard walk-in tub and I looked it up on Google. Their sales rep was very informative but a lot of his information wasn't correct. He sold me the wrong tub and it wouldn't work in my bathroom. He told me that there wouldn't be any problem with the towel, which we just put down, and that the other tub would take that up. But nope. Afterwards, I had to pay somebody to put the towel down. He also told me there wouldn't be any problems with the wall when they took the old tub out. Again, I had to pay somebody to fix the wall as they took the tub out. The sales rep just gave me the information that he thought I wanted so that I'd go ahead and buy the tub.

I thought an American Standard walk-in tub would be an excellent idea because it would be a big problem when we get a little older and we already have trouble getting into tubs. Our friend let us come over and look at their tub. I wanted to sit in it and see what it would feel like to be in it. Our friend let us do that. I called American Standard and I got an appointment. Sean was the rep that came and he was very helpful. He told us a whole lot about the product and all the ins and outs. There was another company that I had an appointment with but I never even talked to them. We were so convinced by Sean that American Standard was what we wanted since I had already seen one and checked it out. There were also a lot of things about the product that we liked.

I was looking at walk-in tubs and I wanted something American made with American made parts. That was why I chose American Standard. Working with them, from the salesperson to the installation, was wonderful. Everybody was very knowledgeable and they answered my questions. We've been very pleased with the product. We have the Liberation and I like everything about it such as the ease of getting in and out. I have MS so I have some mobility issues. My husband as well has some mobility issues and COPD. It was important for us to be able to have ease of getting in and out of the shower. The only concern I have is how to clean it. That information was not readily available to us so I had to go online to look it up. That should be information that should have been handed to the person. That would be helpful if that would be given to the customer at the time that they install the product.

I love American Standard. Their policy is wonderful. Their guarantee is unreal. We just decided that even though it was a little more, it was a better deal. The first person that called us set up a date for someone to come out and talk to us and take measurements. He is one of the nicest gentlemen you'd ever wanna meet. We just sat and carried on a conversation like we'd known him for years. My son went with him back there when he measured the space for the tub. We really enjoyed his visit and the information that he gave to us.

We interviewed several companies, and we found that American Standard was the one that fit our price range. We had a wonderful experience with their reps. The installation was really amazing. They did it in one day. I like the lighting of the tub and the jet skis on it.

We looked around at a couple of different options, and American Standard’s price was the best that worked for us. We got the second-tier tub. It had an electric drain. It keeps the water warm. It has some lights. It has some jets by the feet, by the back, and a wide enough door. I was concerned but the installers were able to put a door on the correct side that it needed it to be. It is a nice tub. The installers came pretty much on time. They checked it. They took off the door. They had to change over the faucet to the other side of the bathroom. I wasn't there most of the day. My mother was and she said they were really nice. They explained everything.

We have a couple of American Standard products in our own home and I've always been pleased. I liked the salesperson that presented us all of the information. He was very thorough. My parents are elderly and they were mostly concerned with it being done in one day and not being all torn up. The salesperson looked the place and the situation over well, explained very well what my parents could expect and that was how it occurred. They were happy. It's taking them a gradual time to use the tub to hit its full potential. They're learning along the way but the tub is meeting all of their needs.

We've used American Standard products before a lot. We've remodeled houses and used the American Standard fixtures. We got the tub for Jim. We were gonna do a shower, but we switched to the tub because it's a much safer option. Plus, it cuts down on the pain meds he needs because he can get in there and do the whole cycle thing with the jets, and then he can go all night without any pain meds at all, which is helpful. So far, the tub functions as it should. It's certainly an enjoyable and relaxing deal. It's got a lifetime guarantee, too, and the guys that came to install it were very professional and courteous. They did a really nice job.

The American Standard reps were top-notch. They answered all of our questions. The installers showed up on time and worked right through lunch and got it all done. When something was going on, they would tell us what they were doing and how long they figured it would take. So, we were in the loop the entire time. They even added some trim across the bottom because my wife said, "The bottom kind of shows." They said that's basically the way it goes but they said, "I'll put another piece of trim in front of that."

We liked what the American Standard salesman had to say and we bought the tub. The salesman was excellent. The installers were a team of three people. I was surprised they were able to do it in one day for the amount of stuff they did. They were very efficient. They cleaned up whenever construction gets dirty, and everything came out really nice.

The tub is a great thing. American Standard didn't cause me any problems.

American Standard's presentation was the best. The guy that did the presentation knew the facts. He was very helpful in giving me everything that I needed done. The installation was quicker than I thought it would be. They came early and before 1:00, they were finished. I like sitting in the tub and turning the jets. The lights soothe me too. I also don’t have to worry about falling.

We were gonna have a new shower put in but the walk-in tub was a better option. American Standard had the best warranties and guarantees. Other companies said we had a warranty for two, three years for this and that but American Standard said they were warrantying everything for life of the tub. The installers left the bathroom cleaner than when they found it. I like that I can sit in the tub with the bubbles and the jets going. There's a knob on the right-hand side of the tub which is below the grab handle and that adjusts the flow of air between the jets. However, it’s in a very inconvenient place. If they could move it up top someplace, that would be a lot better for everybody.

I was dealing with a problem in the electrical system. I had a fuse box that was needed to be upgraded. We had to deal first with the electricians and get a date, which they kept changing. Then I had to deal with the man from American Standard who was very accommodating to keep up with the electricians. The installer and his assistant were excellent. I was very pleased with them. They got here when they said they would and it went well. There were challenges getting it programmed though. That had to be changed several times. They also found something wrong with the new electrical system. The next day, the electricians came back and that got resolved. In moving the old tub out and moving the other tub in, the installers had to remove was some of the wood around the door. There had been a gouge in the wall that they repaired. But they couldn't paint, so I'm going to have to get that wall repainted. It would have been nice if they had mentioned it to me.

The place wasn't that clean when the installers went in there but they had left locks, chips and nails on the floor. American Standard called me after they installed who I recommended and told me if I recommend someone, I'd get a $500 incentive. But I didn't get that yet because they installed hers before they did mine.