American Standard Walk-in Baths Reviews

I chose American Standard because it's a well-known brand. Their sales rep was very knowledgeable and he explained things very well. He was also very agreeable to leave the room for a while so my wife and I could talk about the purchase in private. He was very good. The installers showed up right on time and they had everything they needed. They went to work and they hardly interfered with our lives. They put in a good eight hours and they didn't slack off. That went very well.

The sales rep was able to meet me at my mom's location to help us go over the things. It was very beneficial that he was able to relocate to accommodate us. The installation crew was a good team. The old tub had to be removed. They got it out and set it on the side of the house for us because we can take that material and turn it in for cash ourselves. My mom likes the American Standard walk-in tub. The only problem is she doesn't want to do it by herself. She's confused on which way to turn the knob. She has sprayed herself in the face once. But it is definitely worth her time because she was having trouble getting in and out of the old tub. She was shocked by the price though. Originally, when the sales rep and I were discussing the best benefits for my mom, it was a bit more pricey but he helped me get it down to a more reasonable price.

We've had a very good experience with American Standard. The only thing that was not told to us was the size of hot water heater we need. The hot water heater that we have now doesn't give us enough hot water to completely fill the tub up. I don't know which size of hot water heater I need to buy.

The tub is great while it's working but if you need service that's the pits. My tub developed a leak in early September of 2022 and I called for repair immediately. Long story short here it is December 19 of 2022 and I still can't use the tub. I have called and called and no one will return my calls. Great tub but lousy service.

We've got a good product from American Standard as far as the commodes were concerned, so we had them to come out for a walk-in tub. The rep did an excellent job presenting. We had one little problem during the installation however. Something was broke. It wasn't anything that the installer could do about it except turn it in and have them to send out a new one. About three days after that, it came in. The installer came right back and put it on, and everything worked. The lights and the jets are a little hard to turn on, but I manage it. I've used the tub several times and enjoyed it every time. It does a good job. If you got a sore body and feel you got tired muscles, it's good for that. You can sit down while you bathe. My wife enjoys the tub too.

The sales rep was very informative. The installers were fantastic. They walked us through everything. They knew what they were doing and were very cautious not to damage anything else. I love our walk-in. I love being able to go in, sit in it and play with the buttons. We are very impressed. I would do it again in a heartbeat.

The reps who did the installation were very respectful and polite. But we can't get any hot water to our walk-in bath and I can't put my severely disabled son in there in cold water. It takes just a few seconds for the hot water to run out. It starts getting hot and then, it goes back to cold. We have next to the biggest unit for instant heat and it never gave us any trouble before with the walk-in shower that we had. American Standard had a man come out and he worked a little while but he left us stranded. He said the whole house needs to be repiped. We paid him $9,000 and they're not through with it.

When my wife called American Standard, they answered right back. After they called me, I called them and they said they would meet me in five days. They moved on it quickly. The rep was knowledgeable in what he was talking about. The installers cleaned everything and did a wonderful job. I like the tub. My wife will like it too. We had to amputate one leg and we're waiting for it to heal and get her the prosthetic leg. When she gets that, it'll be easier for her to get in.

Every time I take a shower in the tub, the plastic shower curtain does not come down far enough. Water is all over the floor. I gotta put towels on the floor before I can even get in and out of the shower. We're very dissatisfied with this product. I thought the tub, with the sides, the bubbles and the jets, would help my wife. I agreed to this $20,000 that we're paying for. When she got stuck in the tub and couldn't get out, luckily, I had a pump. If I hadn't had a pump, I'd have to bucket it. She tried calling Monday trying to reach somebody but couldn't reach anybody. We had to threaten to call the Better Business Bureau or call our lawyer to get a response. When we got a response, the lady didn't give us a good answer. She said, "You must not be flicking the switch right." I'm not stupid. I know what the panel looks like. I turned it on and off and it still didn't work.

The guys that came out did a good job. They always cleaned up after themselves. I was impressed with that. The water jets didn't work though. They had to order a part that was on backorder. I'm still waiting for it. But I've used the tub without those and I like it.

I have been trying to get repairs for six months. I am a disabled senior citizen. I have been ignored by the warranty department. Am a senior and have been ignored by the warranty department. I need a number for corporate.

The American Standard rep did a good job. I had a question right off the top of my head. And he called me back. I was amazed that he did, because a lot of times, you deal with people and they don't return your calls or it's not the right number. But he was. The installation team told us around what time they would be here. It was a morning. They were very careful and clean.

They were excellent. The tub came in a month earlier than what it was supposed to have been 'cause they didn't have an opening until December. But I got it in November. The installers did the job in one day. They were professional and they did everything they were supposed to do. I'm enjoying my tub.

The rep was very nice. He showed us different designs and patterns that we could do. The installer was very experienced but there was a little more involved than what he had planned. Other than that, he did a very good job.

The rep knew what she was talking about and everything worked out great. The quality of the work was great. A couple of the jets were clogged and the techs came back and fixed those. When they did that, they showed me a little more about the features. Everything looks good now.

Ordered a walkin tub/shower for my disabled wife.... Paid the almost $2k deposit. Unfortunately my wife died before installation and American Standard people refused to refund my deposit. A Tad ** refused the refund and claimed to be giving me a "break" by not enforcing the contract we had signed. Legally I have no recourse, but to warn all of you about these people. Do not walk, but run away from these people.

The rep explained everything and he was really good. The installers were awesome and everything's great. I love everything about my tub.

The installation was great. The guys who came to put the tub in were wonderful. My uncle who died a few weeks after the tub was put in absolutely loved it.

The installation was quick, easy and clean. We like the quick draining and overall comfort of the tub.

The salesman was very knowledgeable and gave us exactly what we wanted at the price we were looking at. He walked us through and even showed us a video on how to operate the tub. The installation wasn't easy. The techs had to run some electrical lines but they did it very professionally. The tub helps out a lot with arthritis. It has everything we need. The buttons that turn on the jet and the bubbles are hard to operate. But other than that, it works pretty well.

Working with the rep and the installers was good. The new tub is safer than the old-style one I had. It's doing its job. But you have to wait until the water goes out before you can get out once you get in.

My experience during the installation was pleasant. The men were clean. They were polite. I love everything about the tub and would recommend American Standard.

The sales rep was awesome and the installation of the walk-in and shower was so quick. The installers were on time and they did everything like you expect the job to be done. They cleaned up too. Everybody's over the moon with the quality of work done. I have people I ain't heard of just showing up at my house and taking a peek at it. My mom has been very pleased as well. She can do everything herself because of the way they installed the shower thing in the middle so she can just reach off the seat and grab that thing and rinse herself off. The only problem I have is adjusting the temperature on it. She said the water's coming up too hot because she doesn't know how to adjust the thing. The tech showed me how and I did it and it was good. But now, I don't know how to make the water cool. Other than that, it's comfortable for my mom. Getting in and out is easy. It's set up perfectly.

My experience was very good. The installation was very quick and painless. They were professionals. The tub is very relaxing and the massage jets are great. The aroma smell with the air jets is very soothing and relaxing. The tub is also very efficient and it doesn't use as much water as a regular tub. It empties out very quickly too. Its quality is right up in the top.

It was very nice working with American Standard. I like our walk-in tub.

I had a very good experience with the rep. But the door was not measured correctly so we had to get it taken out to get the tub in. Also, getting the tub around a corner to get it into the bathroom wasn't measured so the wall had to be cut. Other than that, we are enjoying the new tub. It's very easy to get in and get out and not feel in danger. The issue is that when I get in, I have to play with the water to keep it warm because it's not warm enough. But I deal with that.

Working with the rep and the installers was very good. The tub was installed in a few hours. The Jacuzzi part is my favorite feature.

Recently purchased a home with the walk-in tub and warranty is voided after ownership transfer. The tub is leaking and no one is able to repair or service. Called American Standard and they are no help, apparently, they don't care if you don't have warranty anymore. I expected much more for a 15k tub.

The rep seemed nice. I tried them out and I was happy with my end results. We had a couple of weeks where after they said the installers were gonna be there, they never came or called to make an appointment. Also, it took a while for them to get the tub in because my bathroom had an original shower tub unit in it. It took five days for two men though and the money I paid was a little bit much too. Other than that, the quality of work was good and I'm satisfied.

The rep, Raymond, came out and explained everything that was going to happen, what it is and what I would get, and that's exactly the way it happened. American Standard came in, got it done quickly, and everything's working fine. I'm not disappointed. From the time Raymond came in till the time the tub was installed and ready to be used was five days. It's nice that the factory is just about less than 100 miles away. That helped.

For about 40 years, I've had thousands of American Standard appliances from commodes, sinks, urinals, and all kinds of stuff. I know from personal experience that American Standard was not the cheapest, but not the most expensive. And with everything I ever put in there, I never had any trouble. I’m satisfied with them for 42 years. So, I know their stuff is pretty good.

The guy from American Standard that came was very professional and thorough. He seemed to know what he was doing. He communicated well. Everything went well up until the point when the team had stripped the old stuff out. And they saw a termite condition and had to stop what they were doing until I could get that corrected. I had everything treated and cleared up in four days, and they had to put me back in their schedule. So, the total time that they were away was somewhere just under a week. The total finished product is very satisfactory.

Working with American Standard was great. The guy came in and explained everything, and measured everything. There was communication there between the installers and the salesman. I was supposed to have furniture moved. I said, “No, you're supposed to bring it through.” I had a door on the bathroom from the outside. He said he had to call his manager. Then he finally got it the way it was supposed to go, and then they got it installed. They installed it in one day, which I thought was great. I love the new tub. The jets are relaxing. Th tub's been great, and I really enjoy it.

I felt that American Standard was the best one to go with. They're a little bit pricey, but I felt it was worth the money. I was pleased with the service. The installers did an excellent job. It took longer than they thought, but they were willing to stay until it was done, even though they went a day extra. They had come from a long distance. I understand the workforce these days is a little short in places, but they spent another night in order to get it done.

The sales rep was absolutely wonderful. He checked in with us and was always there when I needed to call him. He made a smooth adjustment for us. The installers were a 9 out of 10 too. They were finished, but American Standard didn't see the order for the shower and curtain. I just received that a couple of days ago, so they're going to come and install that. I told the guy there was no rush, but he was right on it and said he'll be here today or tomorrow, which would be fine. I would definitely recommend them.

The sales rep was very professional, knowledgeable and polite. He knew his stuff. The installers were amazing too. They had to move the piping from the left side to the right side and put in a new electrical line to run. They worked their butts off and did the job in two days. We're loving the tub, and we're having a great time. I like the fact that I can just get in, fill up the well, and do my legs. I don't always need the back, but the legs, always. My friends are very impressed.

I had a salesman come to the house, and I had a number of specific questions because I have an older home. It's two stories, and I was concerned because I know that quite often the salesman knows absolutely nothing about installation. I asked him point blank if he had ever done any installation, and he told me, “Oh, yes. I was an installer for years. I got too old to do that. And now, I’m selling the product.” I said, “Okay.” I assumed that he knew what he was talking about and he wasn't bald-faced lying.

My experience with American Standard was good. They came when they called and when they said they were going to come. The guy broke the toilet, so he came the next day and put in another toilet, but there was something weird about it. It kept making some noise and it was wiggling around. Finally, I figured out after about three weeks that the toilet wasn't bolted down right. I called American Standard about three times, and it took them a few days to get back to me. They had a guy come out and bolt it down. Also, I can't lay down in the tub, which I thought I would be able to. Other than that, I like the tub, including the air bubbles and jets.

The guys were really good. The sales rep was very knowledgeable and answered any questions that we had. Installation was three days, and the quality of work was great. I like the air jets. They're comfortable and not hard on the body. My knees are bad, and I can't get into a regular bath, so being able to sit down and enjoy the jets and the air was great. Being able to get into a hot bath with aromatherapy is great as well. It relaxes the body and makes me feel good.

The sales rep was very informative and worked with us on the price. She gave us the best price of the three people that we quoted. The installers were very good too. Before the guy left, he gave us a review of the tub. One thing I did not know about the tub, it's got speakers in it. It’s got Bluetooth and I can hook it up to my phone. The other thing that we like coming out of it too is the way we access the tub. The door goes inward, so we can step into it. The other ones didn't have a cut-out to where we could get in. I like the door on this a lot better.

The sales rep, Vicki, was very professional. We had several people come out to the house, and she gave us several options whereas other people didn't give us a choice. So I was very happy with her in that way. However, there was a problem with our product because we ordered the bigger tub, the 60-inch, because I'm very tall, and she did not know it did not come with an outswing door. We went out of town, and American Standard gave us the first available schedule as soon as we got back. That was very timely. They're installing right now.

All my bathroom stuff from since I was a kid was American Standard. I needed a walk-in tub, and I went to American Standard. I could have gone anywhere but I trusted them because I know how old the company is. This is a big company in the United States. I thought I was going to the tops but it was a big mistake on my part. A salesman came to the house, and he was a very nice, young fellow. We talked about what I wanted and what I needed. The total was over $20,000, which is a lot of money for me. I had to take a loan on the house for that because I have to take care of my wife. He called me at one point and said it was all set up and he said, “You’re gonna get $500 back.” They were giving away a free bidet with a walk-in tub and a shower. I said, “No, I don't want that. Give me something else.” So, that’ll be $500 back, but I’ve never seen a check yet.

I heard good things about American Standard and gave it a try. Their sales rep showed me the different things that their product would do and explained that. The installer did a good job too. I really like the tub but I wish I had not gotten the bidet thing. I don’t particularly care about that and the big wire thing is sticking around the backup. That aside, I like the bubbles and I love being able to have the handheld thing that I can use the way I want rather than just a single shower. I recommend American Standard.

American Standard was the best one among the companies we looked at. Their salesman, Dennis, was super and he presented everything really well. We were sold on the product. During the installation, my wife wasn't happy about the way they left some of the material where it was sort of dark on the edges. They were also supposed to put a drop shelf behind the tub and underneath the window. They did not do that and we called and told them. Also, my wife said the jets are not as strong as the walk-in tub that her friend had. Other than that, the product works well.

The sales rep was excellent. He went into detail. This was quite an investment, and we had a lot of questions, but he knew the product to the point where it was able to be understood. The tub is installed, and looking at things yesterday, I'm assuming the plumbing has been done. They're here today doing the electrical hookup. They're running an electrical wire from the circuit breaker to the step-in tub this morning.

We called American Standard and they came out and did a really good job. We really like the tub. Everything seems to work fine. We're really pleased with it. I like the bubbles and the jets. It is good for helping with getting the muscles stimulated that my husband needs to help him with his arthritis. When he gets out of the tub, he feels better than any other time and it stays with him for a few hours.

When the representative got here, he was very, very thorough. He spent about three hours going over everything, all the way down to the hardware, which is unheard of. It was very impressive. He didn't assume that I knew anything or that he needed to leave out anything. He was very well-trained. The two gentlemen that came for the installation took charge of what they had to do. I only had to show them where the electrical box was so that they can make sure that the current was coming through the way it was supposed to and identify the main current. Once they did that, they pretty much had it all under control. They did a good job. They cleaned up like they were supposed to. Everything was sealed the way it was supposed to be. They put things back in place as if they were always there.

The salesman came by and gave me a good deal. He knew the product and everything he said was true. On the install day, the guy came out, did what he was supposed to do, and left. He didn't waste any time and showed us how to work the tub. He filled it up with water and said it'd be 24 hours before we could use it. Then after 24 hours, we let it out and everything worked perfectly. Our tub has the air, the blower, and everything on it that he said would work on it. I take a bath in it every night and I like it because it relaxes me.

The installation was good. But the tech blew out my water pump to my well and I had to have that replaced before they could finish. That was another $1,500 on top of everything else. This tub was a $20,000 mistake that I'm gonna have to correct. I can't stand up and take a shower in it. The step down from the walk-in tub itself is dangerous. If you're elderly, it's much too high and I have to sit there for 20 minutes while the thing fills up. It's useless to both my wife and I. I'm not happy with it. I'm gonna have it torn out.

We had the tub removed and a walk-in shower put in. We also had a chair installed for my wife to sit down on because she was starting to have heart problems and she couldn't stand for very long. Everything that the American Standard salesman said was going to happen happened and the walk-in bath is working great.

What was originally supposed to be three days installation turned out to be four days because they made a bit of an error on the floor. They had to knock out a wall, take down my old shower stall, and put a little bigger tub in there. They didn't realize that they were supposed to leave the floor there because it was on the outside of where the tub was going to be. They took up part of my tile floor. I had to go out and get some new tiles. You can't match them anymore because there's no wall. I had to get something as close to it as I could get, which I did, but it took a little longer. Instead of ending on a Friday, it ended on a Saturday. But they were very good. Their boss came a couple of times to see how they would go on and what they were doing. I spoke to him about different things. The crew didn't speak English very well but seemed to know what they were doing. They had no problems getting it in. They took their time and did it right.

I like to sit down and soak for a while in my American Standard tub. I like the jets, too. Using the tub has helped my leg a little bit and overall, I would recommend it.

The guy came out and gave us an estimate. He was really professional about it. They said, “Now, it could take a month to get everything lined up, get everything made. And we'll come out and put it in.” We said, “Okay, we can hang in there that long.” But within two weeks, they were calling and saying, “We have your shower unit. When can we come put it in?” That really floored us that it came around that quick. The guy that did the installation was really great and he answered our questions. He was very efficient in what he did and cleaned up after himself. It took part of the second day to get it in but it all went really well. We love it. It’s great. My mother-in-law can get in and sit down, and use the handheld and take her own shower. So the whole experience was good. It's a very good product. From initial contact to the installation, it was great. The service was awesome. All the people that we’ve talked to and worked with were very courteous and kind.

American Standard was excellent. They came to my house and explained everything to me, except for they were telling me about the little seat that goes into the shower, that was too big. Our shower is not that big. But having the walk-in tub is a lot safer because they got the bars now.

Working with American Standard was good. The installation went well. They did it within a few hours. I like the product. There could have been a little bit more room there, but that's fine. I like that I can sit in it and fill it up with water.

We were going to get the price from American Standard versus others, but American Standard's sales rep came in and she knew everything quite well. She did such a good job, we just signed the contract right then. The young man did a good job with installation too. We've got one thing that he's going to do for us, but he's busy right now and I understand that. He'll be back. My wife uses the tub and she's plenty happy with it. As long as I can keep her happy, that's good news. The only thing bad about the whole thing is I have to pay for it.

The workmen were very professional and they did a good job. They found a problem with the tub and they had a solution. They asked me what I thought and I agreed with one of the suggestions. I would recommend the product and the workmen that came in. I like that I can step in easily in the tub. You don't slip on the floor of it and it's easy to regulate the heat on the water.

The customer service has been awful. I am 86, and I'm having trouble. They came out one time, early in time about the tub. That was my fault because I was not closing the door properly because the book says, “Do not put a lot of pressure on the door,” which was what I was doing. I flooded my bathroom. The guy came back out after that, took a look and said everything was okay and taught me how to do it. I also have a lot of film and brown flaky stuff in my tub and I'm not sure what the problem is. It could be my water heater. I'm gonna have to pay $500 or more to get my water heater taken care of. I haven't heard any more about it whether or not they were going to tell me, “Okay, we know what it is, we can fix it, or we don't know what it is and we're not going to fix it.”

We like the tub. The installers did a fabulous job. They were in and out and they were clean. But it bothers me a little bit that there's a rod where the door is and the water seeps out. It's something that I can fix by simply caulking. Other than that, I had no disappointment with the tub. We had the seat installed in the tub and it was a teak seat. I’m 80 years old and if I should happen to fall and hit the metal brackets that are holding that seat on the wall, I would probably get hurt seriously. So American Standard should look into that because it is a very severe hazard.

Working with American Standard was good. Everybody was nice, and the installers were polite. Usually, I have a yeast infection under my belly and under my breast. When I’ve taken my bath every day, I don't have it anymore. I like it when I turn the jets on. It massages my body and it feels good.

The installer was great. He did the installation all by himself. He did a really good job. We love the tub. I like the handheld and where you can do both, have a shower or do the handheld. The room in it is nice. There's a lot of room. It’s nice for the older ones. They like the chair in it. So that works out good. I like the fact that the tub doesn't have rust in there too

The sales rep of American Standard was very good. She explained everything to me. She gave me a discount because my husband's in the service. I'm very happy with my walk-in tub. They installed it in one day. They were kind. They always were thoughtful about what I was doing and where I am, where I could be, so I wouldn't get in their way. I had surgery on my knee. With the massaging, it is wonderful. When I get out, I’m walking better. It's really good. It also has a lifetime guarantee. I use it once a week and it's very relaxing. The only thing is, you gotta wait for the tub to fill up. But they gave me some stuff to put in to make it smell good. The lights come on and change. It's nice.

American Standard did an excellent job. We looked at American Standard. We liked the toilets and we knew they're the best on market instead of getting Kohler. We went to Home Depot and we wanted to get one of the tubs. One day I was poking around online to get more information first about them, and five minutes later, they called me up and asked if I wanted to set up just a home visit. It was on a Saturday I called and they came on that following Monday. They had guys come here and tell us all about it. It was really quick. They called Sunday to remind me that they were coming and everything was updated really well. Our communication was really good. I was really surprised. Usually, they don't call you back right away and this was on a weekend.

Everything was 5-star. They did an excellent job. The installers showed up at about 7:00 and they left about 2:00. Everything was complete. They did what they were supposed to do. My mom is using the tub and she loves it. She's been using it a lot. So it's a good thing.

The sales rep was extremely nice. She was a friend when she walked in the door. She was real knowledgeable about the product and she was telling me the truth about everything that I asked her. The installer called me and told me what time they'd be here that morning and they got here within five minutes of him calling. They came in, started doing their job, and it was done on that day. They were real professional and they did an extremely nice job. I like going in the tub and sitting down and having those controls. I have arthritis real bad in my hip and it's great for that. It makes me feel a lot better.

The salesman was so thorough and gave us examples of other installs and different name brands. He seemed to work for at least one of them in the past. So the way he told us was a little bit enlightening. I trusted him and took his word for it and it paid off pretty well. The installation was straightforward. The only thing we messed up on was the money part of it. I agreed to pay for it on time and they headed down as I was gonna pay for it in full. So, we had to do some really quick paperwork in the morning before they got started. But after that little glitch, the install went perfect. I did quite a bit of the work ahead of time for them as far as the main construction-type stuff. It was pretty much a complete rehab of the bathroom. Everything went flawless and real quick. They were done in about six hours. The two guys that were here were very informal. They were very helpful and kind.

Our salesperson was very knowledgeable. She didn't just sell the tub, she also helped me think about the whole bathroom. She was really very helpful even afterward in communicating with the installer. One person came for the installation of the tub and that took three days. He was very condescending but in general, he did very nice work. A second person came for the electrical part. These people showed how everything worked. The only thing was the place wasn’t that clean after they left.

The American Standard tub was exceptional and was over and above the other tubs I was researching. It had more jets to it and it released the water in a timely manner. In a couple of minutes, water can be drained out of the tub and that was very important. Those were the two reasons I chose this brand. Their sales agent was excellent. He explained everything in detail such as exactly how the tub operated and the exceptional features of the tub. I like the jets, the access door, and the drainage system.

We had been investigating getting a walk-in tub and I know American Standard's reputation. We made an appointment and a salesman came. He explained everything to us. We are happy not just with the service from the salesman, but with everything involving the American Standard tub. The technicians that installed it were wonderful and professional. They did an immaculate work. They hooked into our power panel. They told me that they might have to make a hole in my ceiling to run one of the wires down. You can't even tell where they made the hole because they not only made it very neatly, they also did the spackling and you can't even see it. They laid down drop cloths and they took their shoes off.

The rep came to our home from an out-of-town area. The experience was pleasant. The installers were a crew of five individuals. And each one had his task down perfectly. They went in and out with no problem at all, and no more than just normal disruption. My wife and I use the tub daily. We like that we have two different shower heads. We're very happy.

American Standard's rep told us all of the good things about their product and that it has 44 ducts. He went through it thoroughly and it sounded like it was the best and that everything is guaranteed. That was nice to know. We got a tub with a shower attachment that’s on it. I like the convenience of it. The person who put it in was very cordial. He did a great job and always cleaned up after himself. Everything was fine.

Had my tub three weeks and diverter went bad, replaced after a two-week wait. Contacted company about the installation of the shower and tub were done crosswise as the hot water lever is ready to scrape against the shower. Looked at picture in pamphlet and sure enough, it is wrong. Emailed company and heard nothing. I am hard of hearing so it is hard for me to use a phone. No email as I left it with them.

The American Standard walk-in bath works great and I like it because you can sit down and you got the handheld shower and different types of massage. I like the rain head too and my wife loves it. The installation was done in one day and the guy pulled the other one. He was great. As we get older, the tub is gonna be wonderful and those safety bars are gonna make it a lot better.

The sales rep from American Standard was thorough on how they would go about the installation and how long it would take, and went over the product well. It was easy to understand and it was the lifetime warranty that got me that some of the other ones don't offer. On the installation day, the guy showed up here at about 7:00 am. He proceeded to look everything over and figured out a better way of getting it in and installed. He set up his game plan and went to work right away. The guy was full of energy and didn’t stop moving all day. He tried his best to get it wrapped up that day. He had another call that came in that he had to go see somebody on a service. So, he left but came back the next day, and it was the same thing. He was doing everything he could to get it in and the quality of the work seemed to be excellent. He had a good attitude and got the job done.

I had a back operation about three years ago and I thought a walk-in tub might help quite a bit. American Standard has good sales people. I've had my walk-in tub for a couple of months now and it seems to help.

My wife decided on an American Standard. The installation went expeditiously. The salesman said it would take two days but they did it in one. It's a sit down tub and my wife's happy with it. The only thing she doesn't like is we asked for an outward swinging door and they ended up bringing an inward swinging door. Other than that, everything was fine.

Five years ago, my husband had a salesman from American Standard come to our farm and he gave us a pitch. We learned about the product at that point but we didn't go ahead with the purchase. Our health was still good and we were in our 60s. Our health is less robust because now that we're in our 70s. We looked at some other products through Lowe's and the American Standard product still looked like the best option. We went ahead and made that purchase.

We needed something that was large enough to accommodate and that wasn't a fly-by-night organization. We had a wonderful experience with American Standard all the way around. Our sales guy took the time to walk us through the process and really take a look at the area, what requirements we would have, what limitations he saw if any, and any additional accommodations we might need to make or consider. He was fantastic. The same can be said about the installer. Everybody's using the tub. My 35-year-old son came over to our house. He is 6'4 and he went, "I fit in this tub. I'm taking a bath."

I've been having bad sciatica and leg issues. To step into my tub was really high so I needed something different. It was throwing out my back and I couldn't believe how tall it was. I got an American Standard walk-in tub and customer service was very nice. The delivery was very good. I'm still getting used to my tub but I do get a little bit of relief.

The guy who sold us the walk-in tub was very knowledgeable and polite. He explained everything to me. The price is kind of high on the tub but I really like the lifetime warranty and that it's made in the USA. When it was installed, the installer was Derek and he was very good. I have a very narrow door for the entrance into my bathroom and in the coat closet in the living room, there’s a panel you can take out and it accesses the plumbing for the tub and shower that were there. So, we had to take the door frame off and the tub fit through, but it was quite an ordeal. The young man that helped Derek was also very good and they did an excellent job.

The installation was very good. My husband uses the tub a lot. He likes the jets. They seem to help him with his arthritis. I like that the water goes out very quickly. But the shower really stinks. The water doesn't come out as powerful as a regular shower.

The price of American Standard was reasonable. The products are good and fashionable too. The installation of my walk-in bath went very well. The three people that did it were very professional and knew what they were doing. They got it in and out as soon as possible.

The salesman had a terrific personality. He measured everything and we went over everything. He said, “I'll be back during the installation and when it's finished.” When everything was done, the installer showed us everything. They did a terrific job putting it in. I like the work. We were finishing out our final payment, and we got to talking about everything. I said, “The salesman didn't show up.” He said, “He won't. I've been doing this for a long time. I’ve never seen one of them show up at the end.”

I love my walk-in tub from American Standard. At first, we had to put it on hold and we had to make up for another time. Then, when the reps were supposed to come, they didn’t. They said they called but I didn’t get any message from them. But when they finally came, they were here on time and did a good job on it. They had to cut my door a little bit wider so we could get it in and they put another door in. They did what they had to do. They had three guys working on it and they would have been able to get it done in one day if they didn't have to get a pipe. But the next day, they came and finished it all.

American Standard’s salesman was more real and straightforward than the other salesman. And what we were getting was more for the price that they asked. They had better value. The installers were nothing but great. They had done the installation for yeas and they were fabulous. There were two of them and they went right to work. Each one had their jobs to do and to check and they didn't waste a minute. They did an excellent job. We were fortunate enough to have a place for the original tub. The new tub fit perfectly and we could use our old tile.

The installation team was great and I love my tub.

The installation was absolutely wonderful. The installers were professional and great. They did a good job and they cleaned up after themselves. But I had American Standard come out twice to fix the tub. They told me that they would be taking care of that and they were good on their word. Somebody came out, but he did not do a very good job. But then, somebody else came out from the company, and it was one of the gentlemen that actually installed it, and took care of everything right there. So I was happy with that. After that, it worked fine.

The sales rep from American Standard was very good and the guy who did the installation was great. He drove 160 miles to come out and install it every day. The walk-in bath has been used at least by two people every day since it's been put in. Everybody in the family wants to use it. American Standard is a good company to do work with. Their quality of material is great.

I can't walk and I was taking baths with that bench-type thing that goes over this tub in the other bathroom. So I was so glad to have the American Standard tub put in. It's so nice. I love the bidet that came with it. It's everything I had hoped to have. I love it. The best team that the company had came to my house. So they were really, really good. They were really nice and very friendly. They could speak very little English, but when I asked them something, they would look to the leader and he would explain and tell them what I said. Everything was nice. It was well done. There was no mess at all.

Everybody we dealt with from American Standard was polite, very caring, professional and did their jobs. So, we appreciated it. The rep was very easily understood and helpful. My son was very pleased because he handles all the financial ends of everything. The installers came, installed it in the time they said they would. They were clear. They showed the product to us before they brought it in the house so that we made sure we had the right product. Also, they cleaned up after themselves. The best feature for me is that it's easy for me to get in and out of. I can walk in the tub. It's a very small step down. Any step down is a big step for me. But we're very satisfied.

I purchased my walk in bath tub in 2019. And I have had some problems with the tub leaking. I called the troubleshooting number 855-225-2183 and they have to contact someone to come out but I never hear back from them. I am going on 4 weeks to get someone to come out and fix my tub. After a week of not hearing from them I was told they order parts before they come out to save on making a service call, Why they don't tell you that or call you to give you an update. The amount of money I paid for the tub they should send someone out immediately to look at the problem and then decide if they need to order parts. All other service companies do that. I then call and asked a few days ago to have the manager contact me and I still have not heard from them. Very poor customer service and I would check other places with better customer service. If I could remove the tub from my home I would definitely, do it.

The rep was great. And the installers were very good. It just seems like a long time by the time you get it filled up and you stay in there for a while. You would not want to waste it. But it does drain quick.

American Standard told us it would take one day to install, but it took three. But the guys that did it, seemed to know what they were doing, and they did a very good job. And they were very professional and very organized. We heard the quality was very good. And it seems to be. My husband has problems getting around. So, he uses the sweet seat every time he takes a shower and his three safety bars on it. But we have one problem with the tub. It leaks out around the door when we're taking a shower. They came back once and lowered the door. It doesn't leak as bad, but it's still leaking. I called him, but he never came back. So, I have to call them again. Other than that, we love it. It has made our life a lot easier, especially my husband to take a shower. And I feel a lot safer with him taking one because he doesn't have to lift his leg up over the tub. We've told others and the quality is very good and it's guaranteed.

American Standard's was the best quality and the best price. The installation was all done in one day. It was very good. Everything was cleaned up. We like that it’s a walk-in. We're older so we'd like to walk-in part, not having to step over the tub.

I picked American Standard out because it has 44 jets. It also has the shower package. It has the little beads you can put in it to make things smell sweet. American Standard's rep was very good, knowledgeable, and informative. The installers said they would be here between 7:00 and 8:00, and they were here five after 7:00. We were told it might take up to three days. But they were out of here at 6 o'clock that day, all cleaned up and everything working well. They tested everything. I was getting to the point where it was hard to step over the tub. And the tub I had was a Jacuzzi and I couldn't use it because I couldn't get down. And if I did get down, I couldn't get back up. This way, I can sit down and use it as a Jacuzzi, and I like it.

The American Standard reps were knowledgeable and excellent. They installed the tub, and they were on time. Overall, there were some hiccups, but they were taken care of. So, the experience went smoothly.

The representative came here, and I knew him very well. I knew his family. Also, the installation team was really good. They were here for two days and they never stopped from what they were doing. The first time I used the tub, I felt unsafe in it, but it could be from the soap, without it going down the drain and I didn't wait for it. I haven't had any problems though. The tub has a protective thing on it so I don't fall, but I've never used them. I might do that later on down the road, but right now, I'm doing fine without them. I like the chair and I also like the handheld very much because I can move it around. The hand bars come in handy too. However, the American Standard tub is expensive, and I was wondering if there was a way that I could get money back. I read where Medicare could pay for something like that, but I've already had it installed, so I don't know if they will do anything. I never even asked them, but I'd be glad if they paid half or some on it.

American Standard came down and showed me the stuff they had. I had them do the job and when they finished, the showerhead that came with the tub wasn't really the showerhead that I had seen. Then I thought I was going to get a shower curtain to match the rest of the hand grips and everything that's in there to go across a short shower curtain. But I never heard anything about that. Then, when they did the wall, they did it nicely but when it came all the way to the end to meet the shower, they did the corner all ugly.

The salesman was nice, but he incorrectly measured the space. I also have to follow up on the financing because we put a lot of money down but it's not reflected in the financing. We just did our first month. I was waiting for things to get in place and then call American Standard. The salesman had all the information. The installation was scheduled and the workmen came, but they didn't begin construction because of the measurement. The item had been delivered to them, and they brought it in the house, thinking that they would be able to make it work. They double-checked the measuring, and the item was too big for the space.