American Standard Walk-in Baths

The sales rep was able to meet me at my mom's location to help us go over the things. It was very beneficial that he was able to relocate to accommodate us. The installation crew was a good team. The old tub had to be removed. They got it out and set it on the side of the house for us because we can take that material and turn it in for cash ourselves. My mom likes the American Standard walk-in tub. The only problem is she doesn't want to do it by herself. She's confused on which way to turn the knob. She has sprayed herself in the face once. But it is definitely worth her time because she was having trouble getting in and out of the old tub. She was shocked by the price though. Originally, when the sales rep and I were discussing the best benefits for my mom, it was a bit more pricey but he helped me get it down to a more reasonable price.

The installation was done in one day. They cleaned up afterwards. However, I'm having more trouble with the customer service aspect with American Standard. I'm about an hour and a half from where the house is. I went down there the day before to wait for the installers to come. On the day of the install, I got a call saying they were not going to be there because there was something wrong with the doors. It was wasted time. They reset it and did it another time. After the job was done, I noticed something that I thought was wrong. There should be caulking between the bottom of the shower and the floor. When I called American Standard, they agreed and said they'd send somebody out. That date was the 14th. I went down there the night before to make sure I was there. I called twice on the 14th, but nobody ever showed up. I've called twice since then and I'm waiting on a response to tell me what they're doing.

We've had a very good experience with American Standard. The only thing that was not told to us was the size of hot water heater we need. The hot water heater that we have now doesn't give us enough hot water to completely fill the tub up. I don't know which size of hot water heater I need to buy.

The tub is great while it's working but if you need service that's the pits. My tub developed a leak in early September of 2022 and I called for repair immediately. Long story short here it is December 19 of 2022 and I still can't use the tub. I have called and called and no one will return my calls. Great tub but lousy service.

We've got a good product from American Standard as far as the commodes were concerned, so we had them to come out for a walk-in tub. The rep did an excellent job presenting. We had one little problem during the installation however. Something was broke. It wasn't anything that the installer could do about it except turn it in and have them to send out a new one. About three days after that, it came in. The installer came right back and put it on, and everything worked. The lights and the jets are a little hard to turn on, but I manage it. I've used the tub several times and enjoyed it every time. It does a good job. If you got a sore body and feel you got tired muscles, it's good for that. You can sit down while you bathe. My wife enjoys the tub too.

The sales rep was very informative. The installers were fantastic. They walked us through everything. They knew what they were doing and were very cautious not to damage anything else. I love our walk-in. I love being able to go in, sit in it and play with the buttons. We are very impressed. I would do it again in a heartbeat.

I called American Standard and they provided me with enough information. John came. He was good. The only problem we had with John was he put some things in the contract that didn't come to fruition immediately. They're going to be added on here after the first year. But the installers, Wayne and his partner, were fantastic. They had their stuff together. They helped me through a couple of things too. With the product put in, I feel better about showering. Even the grandkids enjoy it. We set it up high and they use the wand for a shower instead of the big head.

The reps who did the installation were very respectful and polite. But we can't get any hot water to our walk-in bath and I can't put my severely disabled son in there in cold water. It takes just a few seconds for the hot water to run out. It starts getting hot and then, it goes back to cold. We have next to the biggest unit for instant heat and it never gave us any trouble before with the walk-in shower that we had. American Standard had a man come out and he worked a little while but he left us stranded. He said the whole house needs to be repiped. We paid him $9,000 and they're not through with it.

When my wife called American Standard, they answered right back. After they called me, I called them and they said they would meet me in five days. They moved on it quickly. The rep was knowledgeable in what he was talking about. The installers cleaned everything and did a wonderful job. I like the tub. My wife will like it too. We had to amputate one leg and we're waiting for it to heal and get her the prosthetic leg. When she gets that, it'll be easier for her to get in.

Every time I take a shower in the tub, the plastic shower curtain does not come down far enough. Water is all over the floor. I gotta put towels on the floor before I can even get in and out of the shower. We're very dissatisfied with this product. I thought the tub, with the sides, the bubbles and the jets, would help my wife. I agreed to this $20,000 that we're paying for. When she got stuck in the tub and couldn't get out, luckily, I had a pump. If I hadn't had a pump, I'd have to bucket it. She tried calling Monday trying to reach somebody but couldn't reach anybody. We had to threaten to call the Better Business Bureau or call our lawyer to get a response. When we got a response, the lady didn't give us a good answer. She said, "You must not be flicking the switch right." I'm not stupid. I know what the panel looks like. I turned it on and off and it still didn't work.

The guys that came out did a good job. They always cleaned up after themselves. I was impressed with that. The water jets didn't work though. They had to order a part that was on backorder. I'm still waiting for it. But I've used the tub without those and I like it.

I have been trying to get repairs for six months. I am a disabled senior citizen. I have been ignored by the warranty department. Am a senior and have been ignored by the warranty department. I need a number for corporate.

The American Standard rep did a good job. I had a question right off the top of my head. And he called me back. I was amazed that he did, because a lot of times, you deal with people and they don't return your calls or it's not the right number. But he was. The installation team told us around what time they would be here. It was a morning. They were very careful and clean.

Our experience was phenomenal. I fell at beginning of October and broke my femur and hip. Every PT and OT who has been here has been extremely impressed with the shower. I've demonstrated going in and how wonderful it is. I've never felt so safe. I've even gotten to a point where I can use my squeegee sitting down inside of the glass.

They were excellent. The tub came in a month earlier than what it was supposed to have been 'cause they didn't have an opening until December. But I got it in November. The installers did the job in one day. They were professional and they did everything they were supposed to do. I'm enjoying my tub.

The American Standard sales rep showed us quite a few options before we chose them and the people that came and did the demolition and installed them were excellent also. They called ahead when they were going to be here and then, they had to cancel on the original date because of the supply chain, which was not on them at all. But the second time they called, they came that day and were on time. They were very courteous, professional and good. The quality of work was great as well as the features of the product. We went with the shower and it was much easier for both of us for getting in and out. It was also easy to keep clean. We have the rainfall and the seat was very important for us.

The rep was very nice. He showed us different designs and patterns that we could do. The installer was very experienced but there was a little more involved than what he had planned. Other than that, he did a very good job.

The rep knew what she was talking about and everything worked out great. The quality of the work was great. A couple of the jets were clogged and the techs came back and fixed those. When they did that, they showed me a little more about the features. Everything looks good now.

Ordered a walkin tub/shower for my disabled wife.... Paid the almost $2k deposit. Unfortunately my wife died before installation and American Standard people refused to refund my deposit. A Tad ** refused the refund and claimed to be giving me a "break" by not enforcing the contract we had signed. Legally I have no recourse, but to warn all of you about these people. Do not walk, but run away from these people.

The rep explained everything and he was really good. The installers were awesome and everything's great. I love everything about my tub.

The installation was great. The guys who came to put the tub in were wonderful. My uncle who died a few weeks after the tub was put in absolutely loved it.

The installation was quick, easy and clean. We like the quick draining and overall comfort of the tub.

The salesman was very knowledgeable and gave us exactly what we wanted at the price we were looking at. He walked us through and even showed us a video on how to operate the tub. The installation wasn't easy. The techs had to run some electrical lines but they did it very professionally. The tub helps out a lot with arthritis. It has everything we need. The buttons that turn on the jet and the bubbles are hard to operate. But other than that, it works pretty well.

American Standard seemed like they had the fairest price for what I was trying to get done and they were the most responsive as far as being able to get in there quickly and do what needed to get done, even though it didn't turn out that way because we had some other issues. One of the technicians died, and something else happened and pushed us back about a month. But the rep communicated and we made sure everything worked out.

Working with the rep and the installers was good. The new tub is safer than the old-style one I had. It's doing its job. But you have to wait until the water goes out before you can get out once you get in.

The sales rep was awesome and the installation of the walk-in and shower was so quick. The installers were on time and they did everything like you expect the job to be done. They cleaned up too. Everybody's over the moon with the quality of work done. I have people I ain't heard of just showing up at my house and taking a peek at it. My mom has been very pleased as well. She can do everything herself because of the way they installed the shower thing in the middle so she can just reach off the seat and grab that thing and rinse herself off. The only problem I have is adjusting the temperature on it. She said the water's coming up too hot because she doesn't know how to adjust the thing. The tech showed me how and I did it and it was good. But now, I don't know how to make the water cool. Other than that, it's comfortable for my mom. Getting in and out is easy. It's set up perfectly.

My experience was very good. The installation was very quick and painless. They were professionals. The tub is very relaxing and the massage jets are great. The aroma smell with the air jets is very soothing and relaxing. The tub is also very efficient and it doesn't use as much water as a regular tub. It empties out very quickly too. Its quality is right up in the top.

It was very nice working with American Standard. I like our walk-in tub.

My experience during the installation was pleasant. The men were clean. They were polite. I love everything about the tub and would recommend American Standard.

I had a very good experience with the rep. But the door was not measured correctly so we had to get it taken out to get the tub in. Also, getting the tub around a corner to get it into the bathroom wasn't measured so the wall had to be cut. Other than that, we are enjoying the new tub. It's very easy to get in and get out and not feel in danger. The issue is that when I get in, I have to play with the water to keep it warm because it's not warm enough. But I deal with that.