American Standard Walk-in Baths Reviews

  • 4,643,722 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About American Standard Walk-in Baths

American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing information and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).

Pros
  • Transparent pricing
  • Customizable soak and massage tubs
  • Quick-drain technology
  • Self-cleaning features available
Cons
  • Installation cost varies
  • Installation available for only select tubs

American Standard Walk-in Baths Reviews

Filter by Rating

  • (1,702)
  • (302)
  • (105)
  • (68)
  • (146)

Popular Mentions

    How do I know I can trust these reviews about American Standard Walk-in Baths?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    3 featured reviews
    How do I know I can trust these reviews about American Standard Walk-in Baths?
    • 4,643,722 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 5 - 35
    Verified purchase
    Installation & Setup

    Reviewed Nov. 2, 2024

    I first heard about American Standard through emails. The deciding factor for choosing them was definitely the quality they offered. We had recently installed a walk-in tub and the young man who came over, explained the pros and cons, and was very professional and polite.

    The installation day was amazing. The team was very professional, courteous, and as quiet as possible while working. They did a wonderful job installing the new tub. The quality of work was excellent throughout the whole process.

    I would highly recommend the experience based on a scale of 1 to 5. The walk-in tub has had a positive impact on my wife's life, helping relieve quite a bit of her pain due to some health issues.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your wonderful experience, Allen. Welcome to the American Standard Family!

    Verified purchase
    Installation & SetupMaintenance

    Reviewed Oct. 31, 2024

    I initially discovered American Standard through online research. The installation experience went generally well, though it took longer than expected because the first tub leaked, requiring a replacement. The crew of two was efficient in uninstalling the defective tub and installing the new one.

    We're quite satisfied with the final product and would recommend American Standard without question, likely around a four out of five if I were to rate them. Overall, American Standard is a decent company to work with, based on our experience.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    That's so great to hear you are happy with your choice, Edgar! Thank you for taking the time to share your feedback.

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceFeatures

    Reviewed Oct. 23, 2024

    I initially heard about American Standard online as I was reviewing several different companies and getting estimates. American Standard impressed me the most, which is why I chose them. The sales visit was informative and pleasant. The rep was very thorough and passionately explained the product, pricing, and installation process. On the installation day of the walk-in jacuzzi tub, a very polite and professional gentleman arrived early. Though I wasn't there most of the time, he did a magnificent job. The installation for the tub took one day, and there were two guys who stayed from 9 in the morning until 9 at night.

    For the walk-in shower, only one person came, and it took about a day and a half. The quality of work was excellent and first-rate. Although I don't personally use the products, my mother, who is elderly with back problems, and my brother-in-law, who is handicapped, do. They both love it. The products have tremendously impacted their lives, offering my brother-in-law a lot of independence. American Standard is pricey, but they deliver a great job and wonderful product thanks to their great service. I would rate their customer service a five out of five, the product a five, and the price a four due to its expense.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're so proud to hear this! Thank you for sharing your feedback, Lee.

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingFeaturesBilling

    Reviewed Oct. 22, 2024

    I first found out about American Standard online. When it came time to choose, I just had to select a brand, and American Standard was the choice I settled on. During the sales visit, the representative did a good job. He was respectful and broke down payment details, asking what type of bathroom I was aiming for. On the day of installation, the crew introduced themselves and laid out the plan. They called ahead because of a traffic delay. I showed them where the bathroom was. They set up to get started and I said that was fine. The job took about a day and a half due to a part mix-up—they ordered the wrong shower piece initially—and adjustments were needed to fit my bathroom's setup.

    The crew was respectful and responsive, even cleaning up well afterward. I especially liked the grab bars and the marble stone, as it doesn't get dirty quickly. Safety-wise, besides the grab bars, there's the slide feature in the shower and strips on the floor for added grip. In the master bathroom, they also installed a bidet. Overall, I'd definitely recommend American Standard; they did a great job and didn't take long to finish. If you're looking for reliable bathroom work, I'd say give American Standard a call.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We love to hear you are happy with your choice and your overall experience, Shanda! Thank you for sharing your feedback!

    Verified purchase
    Installation & SetupSales & MarketingPriceFeatures

    Reviewed Oct. 22, 2024

    I've had my American Standard walk-in tub for a while now and it's been useful for both my husband and me, especially since I have edema in my legs. The tub helps to soothe my legs, which is beneficial. Initially, I had a bit of trouble with the power jets as they were stronger than I expected and splashed water onto my floor. It took me some time, but I managed to figure it out.

    The sales experience was pleasant and the representatives were very professional and knowledgeable. The installation went smoothly with two people finishing up efficiently, and the work was exceptional. I've shown the tub to many people, and they've been impressed with it too. They like it. And they thought the price was good. It wasn't trying to buy the company. I did have an issue with the shower curtain being too long, but I managed to fix it myself by folding and adjusting it to fit my space. While the jets are a feature I enjoy, I do wish the headrest was more comfortable to enhance the overall experience.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're thrilled to learn about your positive experience, Kathy. Thank you for taking the time to share your feedback.

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 22, 2024

    They did a good job of setting up the walk-in tub and shower combo. I really like being able to sit down in the tub, fill it with water, and just relax. Being 83 years old, I got it mainly to avoid slipping or falling in my old tub.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your wonderful experience, Thames. Welcome to the American Standard Family!

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeaturesMaintenanceWarranty

    Reviewed Oct. 21, 2024

    I recently purchased an American Standard walk-in tub because my wife, who suffered a stroke a couple of years ago, had trouble using a standard shower. While searching online for solutions, I found several options, but American Standard stood out due to its unique design. The door opens outward, offering ample space for easy access, which was not available in other products I considered. Despite hearing rumors about leaks from competitors, I was reassured by American Standard's long-standing presence and comprehensive warranty.

    The installation was impressively quick, taking only about six hours. The team arrived early, removed the old tub, and followed my design preferences, ensuring the door opened towards a closet. The result is neat. Initially concerned about the drainage time, I was pleased to find it took only about 8 to 10 minutes due to my well water system, slightly longer than the estimated 6 to 8 minutes.

    My wife can enjoy a bath comfortably. She loves soaking in the tub because it maintains the temperature of the water as long as desired. The tub's jets and air jets provide a relaxing experience, likening it to a personal spa, enhancing comfort and massaging her gently. While I haven't needed to contact customer service, our salesperson was honest and straightforward. He explained potential concerns and addressed them thoroughly, which gave me confidence in our purchase. I admit the tub is expensive, but at our age, the comfort it provides is priceless. It undoubtedly adds value to our home and I wouldn't hesitate to make the same decision again.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're so happy to hear about your experience and a great work our team did, Jim! Thank you for sharing your feedback.

    Verified purchase
    Installation & SetupPriceFeaturesBilling

    Reviewed Oct. 21, 2024

    I reached out to American Standard by phone, and they arranged for a representative to visit and discuss my needs. The representative came out quickly and was congenial.

    I opted for a walk-in tub with a handheld wand, as we didn't need a shower. The initial tub they showed me was priced at $25,000. I went with a more affordable version at $14,000, and they didn't try to put pressure at all.

    The installation went very well. They did what they said they were gonna. I've had experiences with other companies that promise they're gonna do something, take a down payment, but then it's hard to get them to go ahead and do it. But with American Standard, everything worked out so smoothly. I was told it'd take a day and a half, but they didn't even take one day to do it

    The main reason for the purchase was to ease my wife's difficulty in getting in and out of the tub. Now, she can effortlessly step inside and sit down. This tub has been a significant improvement for her hygiene routine, and it has also made things easier for me. My experience with American Standard has been excellent and I've already recommended them to several friends.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We love to hear you are happy with your choice and your overall experience, Paul! Thank you for sharing your feedback!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 21, 2024

    I've used other American Standard products before like commodes and showers. This time, I got a walk-in tub. The sales visit with their agent was typical; he was knowledgeable and professional.

    On installation day, they arrived on time, showed me the tub, and took pictures. They replaced the old tub and installed a new wire, which I appreciated as it was an upgrade on the old electrical circuit. Three people completed the job in about five hours. I've worked rental houses most of my adult life and I know how hard it is to get caulk to look real good, and those guys did a very good job with it.

    As for the features, my wife uses the tub regularly due to her back and leg problems. Initially, the water wasn't hot enough, but after adjusting the water heater, she's now satisfied. Personally, I haven't used it since I'm not one to sit in water, but it was important to us to help alleviate her issues.

    Overall, I'd rate the experience as a five. It's been beneficial since I don't hear complaints about the old tub anymore. If I can keep her out of a nursing home, the $19,000 will be worth it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    That's so great to hear your wife is happy with the tub, Ron! Thank you for taking the time to share your nice feedback.

    Verified purchase
    Installation & SetupPriceFeatures

    Reviewed Oct. 21, 2024

    I purchased an American Standard walk-in tub for my wife and we're satisfied with it. A nice sales representative came to explain the features, and I was satisfied with his explanations. The installation team was efficient and did a quality job. My wife has been enjoying the tub, particularly the massage feature. In terms of price, initially, I was unaware of how expensive walk-in tubs could be. However, after comparing, I realized American Standard offered the least expensive price.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    That's so great to hear, James! Thank you for taking the time to share your wonderful experience.

    Verified purchase
    Customer ServiceInstallation & SetupPriceFeatures

    Reviewed Oct. 21, 2024

    I recently purchased a walk-in tub from American Standard after discovering it online. My experience has been positive from the start. The sales representative was excellent, thoroughly describing the product and guiding us through everything we needed to know. The installation team also did a great job, handling everything efficiently. My favorite features are the sauna action, the jets, and air bubbles, which are rejuvenating for the body.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are truly happy to learn about your great experience, Carron. Welcome to the American Standard family!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPrice

    Reviewed Oct. 21, 2024

    I had a great experience with American Standard. They reached out to me after learning that I was considering different companies for a walk-in tub. The in-home sales representative was very knowledgeable and helpful, explaining the benefits of their product thoroughly. The installation team was excellent and completed the job in about 12 hours and I haven't encountered any problems with it since.

    One feature that stands out is the drain pump. Although I'm not sure what features other tubs offer, this aspect is particularly helpful. Overall, I would give American Standard a top rating for their customer service, product quality, sales process, and pricing.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your wonderful experience, Tim!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceFeatures

    Reviewed Oct. 21, 2024

    The sales representative was knowledgeable and the installation team was clean, completing the project within a day. The quality of work was very good. This American Standard walk-in tub is primarily for my mom, who is very happy with it. She feels more confident bathing now, especially since she will be 90 next month. Before having the tub, she was hesitant to use the shower, but now she bathes safely and confidently. Everything about the product was as advertised. The price was of great value and everybody that has called or that I've spoken to in-person has been very nice.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are delighted to have been able to help, Rick. Thank you for sharing your review!

    Verified purchase
    Installation & SetupEase of Use

    Reviewed Oct. 21, 2024

    We found American Standard while searching online for tub removal and walk-in showers. The website was really easy to navigate, and we chose American Standard because they are US-made and offer a lifetime warranty. Our experience with the sales representative was excellent; he was knowledgeable, not pushy, and explained the product well, which led us to make our decision the same day.

    On installation day, the team showed up and they were polite and clean. They removed our old setup and installed the new one in about 8.5 hours with just two people. The quality of their work was outstanding, and they ensured we were satisfied with everything.

    The product has impacted our lives tremendously because we're preparing for our elder years, because we've watched our parents struggle trying to get into a tub. Plus, my husband's having knee surgery next week. We thought it was the appropriate time to get the shower in because it's got the seat for him to be able to comfortably take showers. We've got the seat and the handheld device that my husband uses every single day. For me, it's the fact that we can just walk in comfortably and not have to step over anything or feel like we're gonna fall. We also have the handrail to help us in there, and we did the glass doors on it, which are phenomenal.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are truly happy to have been able to help! Thank you for sharing, and welcome to the American Standard family!

    Verified purchase
    Installation & SetupPriceFeatures

    Reviewed Oct. 20, 2024

    I recently had the opportunity to work with American Standard for a walk-in shower, and my experience was quite positive. Initially, I was searching online for a walk-in shower to accommodate my husband who has dementia and suffered a stroke, making it difficult for him to get in and out of a traditional tub. During my search, American Standard was one of the first to respond, so I decided to proceed with them.

    When a representative came to my home, she laid out all the details concisely after I expressed that I wasn't interested in complex proposals or shopping around—I just wanted the best price. I was impressed by her straightforward approach and subsequently ordered the shower.

    The installation was also a pleasant experience. A father and son team came to do the work, and they were awesome. They did a fantastic job. They laid paper stuff down throughout the house so they wouldn't run the floors. They worked very quickly but very professionally, and I was very pleased with them.

    Having a walk-in shower has been life-changing, not only for my husband but also for myself, as it made access much easier. Though I didn't go for any special features except using my already purchased handheld showerhead, the essential installations like the shower bars were perfectly done.

    Overall, I'm very pleased with American Standard. Their service and installation met all my expectations and provided much-needed convenience in my home.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are truly happy to learn about your great experience, Doris! Welcome to the American Standard family!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingPriceFeaturesFill Or Drain Time

    Reviewed Oct. 19, 2024

    I initially found out about American Standard Walk-In Tub through an advertisement while I was researching walk-in tubs online. The sales visit was excellent, and the salesperson was the main reason I chose American Standard over other options like Kohler. The installation process went very fast and easy, with the team doing a great job.

    I think the overall quality of the tub is excellent and visually appealing in my bathroom. I really admire how it looks. However, I faced an issue with the function that directs water to the jets specifically for leg massage; it broke during installation, and I have been meaning to contact customer service about it.

    Unfortunately, I don't use the tub often and don't find much value in it. Although I like its appearance and the handheld shower faucet is excellent, the tub takes too long to fill, doesn't fill high enough, and the jets aren't as strong as I expected. Overall, I feel it's not worth the money I spent.

    Even though I rate the look, installation, and sales service highly, I am quite dissatisfied with its usage. I would not purchase it again given my experience. I rate the product a five for quality and service aesthetics. However, for its functionality, it falls short of my expectations.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Jeanne! We are very sorry it didn't turn out to be what you expected. Please reach out to our Customer Care Team at 855-225-2183 so we can help assist with water jets.

    Verified purchase
    Installation & SetupSales & MarketingPriceFeatures

    Reviewed Oct. 19, 2024

    I recently purchased an American Standard Walk-In Tub after researching online and found it to be a better deal compared to others. The sales representative was good. He wanted to make a sale and he pushed a little bit for it. But overall, the experience was satisfactory.

    The installation took about eight hours with a team of three or four people. They did a good job and were accommodating of my request to add a white ceiling above the tub. Though I didn't interact with the installation team much, they addressed my concerns, especially regarding the caulking, which I was initially worried about, but they resolved it to my satisfaction.

    The walk-in tub itself has some features that I'm not particularly interested in, like the colored lights, but they came with the unit. The jets, however, work well and leave me feeling much better after use. I believe the quality of the product is better than other options we considered.

    There was a minor issue with scratches on my radiator, but it's immaterial to my overall satisfaction. If I were to rate the experience, it would be around a 4 out of 5. The price was a bit more than expected, probably a 3 or 4 in rating, but the product itself deserves a 4 to 5.

    Overall, using the tub makes us feel much better, and I would recommend American Standard to friends based on my experience.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Alex! If there is anything we can do to help, please reach out to our Customer Care Team at 855-225-2183.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Oct. 19, 2024

    I chose American Standard for their walk-in tubs because they were the first company to give us a quote, and we decided to proceed with them. The sales visit was pleasant, and the installation went smoothly, albeit on a rainy day. The team had to come through the carport, which caused some dust, but they were very considerate throughout the process.

    Overall, we are quite satisfied with the tub's quality. One minor complaint is the hand sprayer's cord, which I wish was longer, but we're managing. I particularly like the seat and handlebars. We are genuinely pleased with our purchase from American Standard.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Janice! If there is anything we can do to help, please reach out to our Customer Care Team at 855-225-2183.

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 19, 2024

    I looked into a walk-in tub for my parents because my dad had several health issues this year, and their current shower was too small to accommodate a shower chair. We found American Standard online, and the sales representative who visited was nice and helpful, explaining everything well. The installation went smoothly. We did have an issue with a plastic piece breaking off the sliding door handle, but that was quickly resolved. Overall, we are very happy with the product and the service provided by American Standard. The tub has the features my dad needed, and we would highly recommend it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for the review, Tammy! We hope your parents enjoy their new Tub!

    Verified purchase
    Installation & SetupFeatures

    Reviewed Oct. 19, 2024

    I came across American Standard Walk-In Tubs while browsing the internet. The sales representative who visited my home was outstanding, and the installation process was perfect. It took about two days after the purchase for the installation, which was quite efficient. I do have one issue, though. The pipe that holds the shower and allows it to slide up and down is rusting. I've been trying to resolve this with Ken, who supervised the installation. He assured me they would send someone to install a replacement part, but I've had no replies despite sending pictures of the issue to American Standard. It's uncertain whether it’s stainless steel or chrome-plated, but the pipe is clearly rusting out. Apart from that, everything about the tub is outstanding. I’m satisfied with the product. However, I am still waiting for them to replace the rusting part and would appreciate any assistance in resolving the issue.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your review, Robert! We are sorry to hear this has happened and we will have a representative get in touch as soon as possible.

    Installation & SetupPrice

    Reviewed Sept. 27, 2024

    We recently had a bath remodel installed by American Standard. The quality of the work is substandard, even though the salesman assured us that the installers are not third-party installers, the installers work and are trained by American Standard. We are embarrassed to admit how much we paid for their services, it is extremely overpriced and the customer support after the install is deplorable, to say the least. We have a second bathroom in our home that we will be remodeling but rest assured that we will not be contracting with American Standard and we will let everyone that we know of our experience and warn them against dealing with this company.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Eddie. We are sorry it didn't turn to be what you expected. If there is anything we can do to help at this point, please reach out to our Customer Care Team at 855-225-2183.

    Verified purchase

    Reviewed Sept. 26, 2024

    American Standard was very thorough and it was a good unit, so we had no problems with it. Compared to what's out there, American Standard is one of the best ones that are out there. The quality is good. I love the quick drain. It's got the two drain option on there that really get through the water quickly.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    This is so great to hear, Mary. Welcome to the American Standard family!

    Customer ServiceInstallation & SetupWarranty

    Reviewed Sept. 26, 2024

    We paid $23,000 for a walk in tub. Mediocre product and lousy company. They don't stand behind their product. After a year our seals on the door failed. We've wait 2 months for warranty repairs. Had an appointment for today only he never showed. Called and it will be another week before someone else will come... maybe. We can't use the tub and they don't care. Do not buy from them.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for taking the time to share your experience, Randy. We're sorry to hear this. One of our representatives will follow up with you on the issues you described.

    Verified purchase
    Installation & Setup

    Reviewed Sept. 26, 2024

    The installation of our American Standard was very good. I was impressed with the gentleman who came out.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're very happy to hear this, Gerald! Welcome to the American Standard Family!

    Verified purchase
    Installation & Setup

    Reviewed Sept. 26, 2024

    We had a tub-to-shower conversion. I've got a seat, grab bars and a handheld shower, plus a regular one. I like the whole thing. It gives me a lot more room. The installation took a couple of days. And the guy has to come back because my doors keep opening up on their own.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    Thank you for your review, John. We are sorry to hear the installation process was not as smooth as it should have been. We appreciate your feedback!

    Verified purchase
    Installation & SetupPriceFeaturesWarranty

    Reviewed Sept. 22, 2024

    We wanted to get a walk-in tub and I wanted something that was made in America. I started looking online for something and American Standard stuck out. I went to their website and put in my name and said that I was interested, and I had a call 10 seconds later. It was amazing. The sales rep was very friendly and knowledgeable and answered all our questions. They kept in contact with us during the whole process. They were very accommodating with anything that we needed as far as financing.

    We got the top-of-the-line tub so everything was there. The installation team made sure that the floors were all covered. They had to take apart some doors to get it in but they put everything back. It took a working day. They were very friendly as well. My husband is more for showers and the tub has a shower. So, he's happy with it. I enjoy the tub very much, especially the jets and the soaking. The tub was a little expensive but just the lifetime warranty was worth it. If there are any problems at all, all we have to do is call American Standard and they'll come and fix it.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're thrilled to learn about your great experience, Gin. Welcome to the American Standard family!

    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingWarranty

    Reviewed Sept. 22, 2024

    I saw American Standard on a TV commercial and I liked the lifetime warranty on their product. The sales rep had a tablet when he did a presentation and showed us a video. He also had a brochure. The two gentlemen who put the tub in were very nice and cleaned up everything when they were done. But less than two months after the installation, I was having problems. The tub was turning on supposedly clearing the lines. I had it on for one day. I had the breaker turned off and then, I turned it on. The tub would turn on randomly and run from anywhere from 2 minutes to 32 minutes. I tried to call American Standard about it and I said I didn't use the tub so it was not clearing the lines. And the rep insisted it was.

    The techs came out to supposedly fix the tub. They replaced the air pump and it was still doing it. So, I had to keep the breaker off because I didn't want the tub running when I wasn't home. I wanted to make sure that my house didn't burn down while I was gone. I turned the breaker back on after that and the tub did it again. So, I turned it back off. But I have had it on recently. It seems to be okay. But I'm gonna try it out this weekend. Because this was only last Friday that the techs came. I'm very dissatisfied and for the amount of money that I paid for the tub, it's not worth it. I'd like to get my money back if I could and they can take it out.

    American Standard’s customer service is in Texas so there’s a time difference and I always had to wait a couple hours before I called them. In all of the times that I called them, I never got a ticket number or a claim number or had any email confirmation that I called or what I called about. I waited three weeks from the time I called and when I called and asked what was going on, I was told the techs were on vacation and the guy was gonna call that week because they just got back. But he didn’t. He just called me last Friday. The other time when they were sending a part to me, I said I didn't get a part. I was told they would call when they get the part and they’re ready to install it. I asked when that would be and the rep said it’s whenever they call. So, the customer service sucks.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We are very sorry to hear this has been your experience, Theresia. We will have a representative follow up with you.

    Verified purchase
    Installation & SetupFeatures

    Reviewed Sept. 22, 2024

    We had a representative come and explain what we would get and how the installation was gonna go. We had an American Standard walk-in shower installed and it was a good experience. My husband is happy with using the shower because we got the safety grab bars and the safety seat. Plus we got a free bidet toilet. My husband had some recent surgery this last year and the walk-in shower has been helpful for him and he uses it every day. He likes it, especially the seat and how secure it is. It doesn't slip and folds up nicely.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We love to hear you are happy with your choice and your overall experience, Shelly! Thank you for sharing your feedback!

    Verified purchase
    Customer ServiceFeaturesWarranty

    Reviewed Sept. 22, 2024

    I like that American Standard had more jets than most tubs and it had a great warranty on it. The quality is fabulous too. I'm more relaxed after being in it. I like where you can have the air off and also the water. You can put them both on or one or the other. That's very nice. I also like that they also give you the therapy sense that you can put in. The installers were great. Cleaned up everything. They were here at 8:00 and they were gone at 2:00. Every question we had for them, they had the perfect answer and they demonstrated it and they filled it. We were happy with them.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We're so proud to hear this, Carol! Thank you for sharing your positive feedback.

    Verified purchase

    Reviewed Sept. 22, 2024

    American Standard did extremely well with my walk-in tub and its quality is very good.

    Thanks for your vote! Report
    American Standard Walk-in Baths
    Response from American Standard Walk-in Baths

    We love to hear you are happy with your choice, Charles! Thank you for sharing your wonderful experience!

    Loading more reviews...

    American Standard Walk-in Baths Company Information

    Social media:
    Company Name:
    American Standard Walk-in Baths
    Website:
    www.americanstandardbaths.com

    Media

    VIDEOS & IMAGES