American Standard Walk-in Baths

The installation team was quick and thorough. The tub functions the way we expected it to. We like a lot of the features. However, one of the jets isn't working. We couldn't figure out how it turns. It'd be nice to be able to adjust the jets.

The company name American Standard says a lot for what I expected to get. They have a good name. They usually put out a good product. The woman that came in to speak with us about it was very informed. And she had samples of what we would be getting installed. However, they kept having to put off the installation because she did not want to schedule a time for them to come out until she was sure that we had all parts available. And she waited for some of those to come in. So, we kept ending up pushing it out. But the installers were very fast, efficient and extremely knowledgeable. We love the tub and that it's not a tub with a drain. That's neat.

We called and got an in-home estimate and American Standard Walk-in Baths was very nice, knowledgeable, and within our price range. The salesman was very professional. He had a suitcase full of brochures and a PC with videos on it. He showed us actual examples of the showerhead and the buttons. He was very good. Also, the installation took a lot less time than we thought. We thought we would be there all day but the installer and one man were done within four hours. They were very clean, prompt and helpful to explain all the ways the tub worked.

I was having difficulties with the repair of my 7 year old American Standard tub that stopped working. At the same time, I was interested in putting in a shower in a separate bathroom. The salesman that I talked to about the shower thought he was talking to me about the shower, but he ended up helping me with the tub. I explained the situation and he was very good at getting me to the people who needed to help me with the tub problem. When we did the shower, he was also very competent and informed. It was a good purchase experience.

We liked what American Standard had the in-line heater and the quick drain feature. Both caught our attention. A couple of the other companies had it as well but it was an option. You had to buy extra to get it. The sales rep we had was Zach and he was excellent. He came to our home, checked out where we wanted the tub, and measured everything. He then sat down and went over everything with us such as how it worked. He even had samples of the faucets and the spouts so we could tell the quality of what we were gonna purchase. That was great for us to be able to touch and feel samples like that.

The salesman was knowledgeable on equipment and the tech guy that came out was spectacular. He took the time to explain, the whole nine yards. He apologized because he was probably going to have to break the tub to get it out and he also said that it's gonna be a little noisy from time to time, and he'll try to keep the noise down as much as possible. He was totally elated because he was able to get the tub out without breaking it. He had to take a doorframe down and widen another door, and did it all in a day. I have no problems with the way he handled himself and he only had one other person working with him. They were friendly and courteous.

The salesman made me think I was getting the jets I wanted in the step down tub. I couldn't afford the $25,000 tub. I asked him if it had all the same features and he said yes. Well it wasn't what he said. It didn't come with back jets. The most important ones. I'm sad over this as I'm disabled and this would have helped me. $15,200 I thought was high too. But that's what we paid for a basic model walk in tub.

The gentleman was very knowledgeable. He helped me determine what I needed, and helped me select out different choices. American Standard guaranteed that everything with the installation would be done within 24 hours. The installation team was great. They arrived on time like they said they were going to. They arrived at 9:30, and they were done by a little before 7:30. So it was a good day. They ran into three different problems that they corrected without issue. They didn't know about it ahead of time, but they managed to solve them. So that made me happy as well.

I looked at my friend's bathroom and liked it a lot. I just called American Standard and I was really satisfied with their presentation so I went with them. The rep was very thorough. We went over the whole thing and he did an excellent job. The installers were very friendly. They came and they went right to work. They did everything. Everything went very well. Now, it's just easier for me because I don't have to climb over the bathtub. I would recommend American Standard. They did a fantastic job.

I would send American Standard to everybody. I would tell them to get it. They have good customer service, they stand behind their product, and I got a good product. American Standard's rep was very thorough. He knew what he was talking about, explained everything completely, and took his time. I liked him. American Standard better keep him. They need to pay him more because he's good.

The sales rep was easy to work with and got everything together, and the installers were great. My daughter was afraid I was gonna fall in the tub, so I got a walk-in bath put in to make her feel better. It has jets, air, lights and a speedy drain. I got the base toilet too. Overall, American Standard is a great company to work with. They're very nice people and they offer lifetime guarantees.

The rep came to our house and the gentleman was very congenial, knowledgeable and wasn't in any hurry. He sat down with us and went over things, and looked at where the walk-in bath would be placed. The presentation was very professional. There was one connection for the plumbing that the installers did not have. So, they went as far as they could on that day and then came back the next morning and finished up through that morning. So, it worked out very well. Our construction was new in the house and one of our concerns was with regards to the hook-up and for the plumbing as well as the electric. I'm just observing and they would update me in regards of how things were. They did a run through to make sure there weren't any leaks and explained how things would go and how things were operated. But that was shown to us even in the demonstration presentation because they had a short video too.

The sales rep with American Standard gave me all the information I needed and worked with me on it. After I had purchased the tub, I changed my mind on one thing. All I had to do was call, and that was changed just like that. The installation was even better. After they got the tub installed, they cleaned up the area. There wasn't anything broken or damaged and it was done within the day. Afterwards, they went through the tub and its functions. They told me they would stay as long as I needed them to stay. I had questions after they left, they gave me a phone number and told me I could call.

From the beginning to the end, my experience with American Standard was very good. They were knowledgeable and answered all my questions. The installers did a good job cleaning up after they got through installing. They had to come back the second day because of a part they had to get. They had to get a longer extension cord for the toilet to the wall because they had to install it way up high because of the way my walls were. I've got a very bad back and I like the air bubbles bubbling my back. They feel good after I get the massage.

The rep made a mistake when he measured for the shower. He measured it too narrowly. But the workman that came to put the shower in worked around it and came up with an answer to most of the problem. The bottom of the shower was not wide enough. It was about two inches that didn't have a tile floor. They were going to put in the wider base to cover that two inches. But they got to look at it in the basement and there was a floor joist in the way. We had to go with a narrower shower bottom. One of the guys installing it cut a piece of paneling from the material that goes on the walls. He cut a piece a little bit wider than two inches, put that on the floor and glued that in.

The installer did a fantastic job. We thought he was gonna have a helper, but he did the installation by himself. He kept things clean while he was working and after the job, he cleaned up very well. I'm enjoying the tub. It's been a big help to me. If I have to do it over again, I wouldn't even have to think about it. I would go with American Standard.

A gentleman came to our house and explained to us all about the tub and its benefits. We liked the idea because of our age, we can get down in the tub, but we can't get back out. So this was perfect for us. The install experience was perfect. We had two young gentlemen here and they did the work in one day and it was to perfection. They showed up around 8:30, got all their equipment out of the vehicle and spread everything out the way they needed to use it. Then they proceeded to work and by four in the afternoon, they were done. It feels good to get in the tub. It has grab bars and the floor is coated with something so it's not that slippery, and it's safe.

The installation of our American Standard tub was fine. They did this within a day, and we've been very satisfied with it. The installers were very polite and fast. They cleaned up. The head of the crew showed us all the features of the tub. I like the jets. It's relaxing. It really helps with my legs.

I like the part where, at my age, I have lifetime of fixability on the tub if something was to go wrong. The salesman was a great guy. He explained everything in detail. He was very good and very, very, very personable. The installers were good, too. They cleaned up everything. If I had questions while they were doing the work, they answered my questions.

The sales rep was extremely knowledgeable and easy to deal with. They went forward with the financing on it. The tub was put in about two weeks before she said they could get it in. The installation took one day. Other than the price, I had a good experience with American Standard.

The sales rep was great. She came in, sat down, and we went over things step-by-step. She was here quite a while. The installation guy was wonderful. The team came in and they had some extra stuff they had to do because I needed more power. The tub was gonna shut off my power to my house. So, they fixed that. American Standard is a reputable company. They've been around a long time. We had one thing they didn't have to do and we received a $1,200 check from them as a reimbursement. Everything has been fine.

An American Standard sales rep called because I inquired on the internet that I was interested. He was terrific. As far as the installation, there was a little issue with the original order. They thought there was a change in it, but there wasn't. That was what slowed them up. So, it wasn't done in one day. They got it mixed up with someone else. Other than that, we're very happy with everything. We have the tub and bidet. The tub is great. We use it once a week. We use it to shower, but we fill it and use the Jacuzzi part once a week. We have to pay for our water. So, we're a little conservative in that respect.

I called American Standard and a man came out and showed me the fixtures and a couple of videos of how it would be. My bathroom had a small shower and he said it would fit in there, so I decided to get one and he took the measurements. Then, they installed the tub in just two days and they did a good job. They laid down protection for my floor.

American Standard's rep did a good job of explaining what was going on and what we were getting. He was very knowledgeable of his products. They did a great job of installing the tub and making it fit in the room that we put it in. The installation was within the time limit. And they cleaned up everything. The tub seems to be a high quality. And the features are what they advertise on them. It has a good door on it that closes and seals. It drains quickly. We use the pump. I like the way the shower works in it. And the tub does a good job as far as what we looked for it to do. It made it easy for my wife to get in and out of the bathtub. It's safer.

Holly, the American Standard rep I worked with, did a wonderful job. I had no questions that weren't answered. She presented what I wanted to look at. It was like she's got second sight. She read my personality well. The installers were fine too. I only have one problem. They told me how to use the little sacks of stuff that put the smell out. But the first time I used it, it got all over the tub. I threw it away and I don't intend to use any of the others. I'm still getting a stray flake once in a while. I just don't think that's a good feature. But that would not have played into whether or not I bought American Standard or not. That was a very little thing.

The sales rep of American Standard was great. She was knowledgeable to begin with. She knew the history of the company. She knew what was gonna be done to have it installed and how it was gonna work on payments. She listened to what we really wanted. Instead of buying one of the tiers, we took a little bit of each tier, like a mix-match and she was great about that.

The installers came here, picked up my existing bath, and started putting things together. They did a good job. I had a lot of things going legally these days, so I asked them to come back on a different day, Thursday, to finish up their installation. They did. Everything’s been fine ever since. I have a tiled shower. It goes all the way around and has two shower heads. I also have a bench to sit down. If I want to sit in the shower, I just sit there. It's decent enough for what they did. I've been using it quite a bit and I like that shower better.

American Standard's sales rep was excellent and we didn't have any questions because she covered everything with us. Then, the installation did not even take a whole day. The installers came in the morning and were gone by around 3:30 that afternoon. All three of the workers were so polite and courteous to us. And in our house, they put down tarps and kept the dust down. They went out of their way to keep the house as clean as possible and they cleaned up when they left. We got the walk-in bath for my mother because she's 85 and she loves it. She would stay in there until it shut off on its own and that's pretty good for her at her age. It also massages her muscles and she feels really good when she gets out. But two of the non-skid strips that they put down on the bottom already came off. The others seem to be holding right now and we still got enough there that we're okay with it. If more of them come off, then I will have to call American Standard.

The sales rep who came to the house and the installers were very nice and knowledgeable. There were two installers and they were excellent. Right after they put the tub in, an American Standard rep wanted to know how they did. They did a very good job and I was very impressed with them. I haven't used some of the stuff, like aromatherapy and the light, but I like the jets and bubbles. The only thing I would tell the tub company itself is, "You better tell people when they get in the tub that if they want bubbles and jets, they better do that first before they do any cleaning." Because by the time I got ready to shut the whole thing down, I had two or more foot of bubbles. That was just from bath wash, and I use very little. I kept saying, "I'm not sure how I'm gonna get out of here with all these bubbles." I thought the minute I turned the jets off, the bubbles would all disappear, but no. They stay a long time.

The techs were very communicative. They had to tear up some tiles because they took out the old shower and bathtub. So, there were places where the tile was not completed. They don't finish up where the tile doesn't match. So, unless you have the pieces from the previous installation of the tile, you won't find an exact match for what you're trying to do. Luckily, I thought about that ahead of time and I had the pieces. I just had to do it myself.