American Standard Walk-in Baths Reviews

I had a great experience with American Standard. They reached out to me after learning that I was considering different companies for a walk-in tub. The in-home sales representative was very knowledgeable and helpful, explaining the benefits of their product thoroughly. The installation team was excellent and completed the job in about 12 hours and I haven't encountered any problems with it since.

The sales representative was knowledgeable and the installation team was clean, completing the project within a day. The quality of work was very good. This American Standard walk-in tub is primarily for my mom, who is very happy with it. She feels more confident bathing now, especially since she will be 90 next month. Before having the tub, she was hesitant to use the shower, but now she bathes safely and confidently. Everything about the product was as advertised. The price was of great value and everybody that has called or that I've spoken to in-person has been very nice.

We found American Standard while searching online for tub removal and walk-in showers. The website was really easy to navigate, and we chose American Standard because they are US-made and offer a lifetime warranty. Our experience with the sales representative was excellent; he was knowledgeable, not pushy, and explained the product well, which led us to make our decision the same day.

I recently had the opportunity to work with American Standard for a walk-in shower, and my experience was quite positive. Initially, I was searching online for a walk-in shower to accommodate my husband who has dementia and suffered a stroke, making it difficult for him to get in and out of a traditional tub. During my search, American Standard was one of the first to respond, so I decided to proceed with them.

I initially found out about American Standard Walk-In Tub through an advertisement while I was researching walk-in tubs online. The sales visit was excellent, and the salesperson was the main reason I chose American Standard over other options like Kohler. The installation process went very fast and easy, with the team doing a great job.

I recently purchased an American Standard Walk-In Tub after researching online and found it to be a better deal compared to others. The sales representative was good. He wanted to make a sale and he pushed a little bit for it. But overall, the experience was satisfactory.

I chose American Standard for their walk-in tubs because they were the first company to give us a quote, and we decided to proceed with them. The sales visit was pleasant, and the installation went smoothly, albeit on a rainy day. The team had to come through the carport, which caused some dust, but they were very considerate throughout the process.

I looked into a walk-in tub for my parents because my dad had several health issues this year, and their current shower was too small to accommodate a shower chair. We found American Standard online, and the sales representative who visited was nice and helpful, explaining everything well. The installation went smoothly. We did have an issue with a plastic piece breaking off the sliding door handle, but that was quickly resolved. Overall, we are very happy with the product and the service provided by American Standard. The tub has the features my dad needed, and we would highly recommend it.

I came across American Standard Walk-In Tubs while browsing the internet. The sales representative who visited my home was outstanding, and the installation process was perfect. It took about two days after the purchase for the installation, which was quite efficient. I do have one issue, though. The pipe that holds the shower and allows it to slide up and down is rusting. I've been trying to resolve this with Ken, who supervised the installation. He assured me they would send someone to install a replacement part, but I've had no replies despite sending pictures of the issue to American Standard. It's uncertain whether it’s stainless steel or chrome-plated, but the pipe is clearly rusting out. Apart from that, everything about the tub is outstanding. I’m satisfied with the product. However, I am still waiting for them to replace the rusting part and would appreciate any assistance in resolving the issue.

The American Standard rep I dealt with was a good guy. The installation of the tub went smooth too. It took less than a day. The installers got out of here by lunch. I'm happy with the tub. It was cheaper, less expensive than Kohler. I thought it was just as good and had more features. But all-around, it's a better product than Kohler.

When I called, American Standard was prompt. They were coming out the very next day. There was no pressure. They just gave us the estimates, and they were accurate. They told us the facts about putting it in and what it would take. So, we were very pleased with the whole process. We were also pleased with the men who brought the tub in and put it in. They were awesome.

We recently had a bath remodel installed by American Standard. The quality of the work is substandard, even though the salesman assured us that the installers are not third-party installers, the installers work and are trained by American Standard. We are embarrassed to admit how much we paid for their services, it is extremely overpriced and the customer support after the install is deplorable, to say the least. We have a second bathroom in our home that we will be remodeling but rest assured that we will not be contracting with American Standard and we will let everyone that we know of our experience and warn them against dealing with this company.

American Standard was very thorough and it was a good unit, so we had no problems with it. Compared to what's out there, American Standard is one of the best ones that are out there. The quality is good. I love the quick drain. It's got the two drain option on there that really get through the water quickly.

We paid $23,000 for a walk in tub. Mediocre product and lousy company. They don't stand behind their product. After a year our seals on the door failed. We've wait 2 months for warranty repairs. Had an appointment for today only he never showed. Called and it will be another week before someone else will come... maybe. We can't use the tub and they don't care. Do not buy from them.

The installation of our American Standard was very good. I was impressed with the gentleman who came out.

We had a tub-to-shower conversion. I've got a seat, grab bars and a handheld shower, plus a regular one. I like the whole thing. It gives me a lot more room. The installation took a couple of days. And the guy has to come back because my doors keep opening up on their own.

We wanted to get a walk-in tub and I wanted something that was made in America. I started looking online for something and American Standard stuck out. I went to their website and put in my name and said that I was interested, and I had a call 10 seconds later. It was amazing. The sales rep was very friendly and knowledgeable and answered all our questions. They kept in contact with us during the whole process. They were very accommodating with anything that we needed as far as financing.

I saw American Standard on a TV commercial and I liked the lifetime warranty on their product. The sales rep had a tablet when he did a presentation and showed us a video. He also had a brochure. The two gentlemen who put the tub in were very nice and cleaned up everything when they were done. But less than two months after the installation, I was having problems. The tub was turning on supposedly clearing the lines. I had it on for one day. I had the breaker turned off and then, I turned it on. The tub would turn on randomly and run from anywhere from 2 minutes to 32 minutes. I tried to call American Standard about it and I said I didn't use the tub so it was not clearing the lines. And the rep insisted it was.

We had a representative come and explain what we would get and how the installation was gonna go. We had an American Standard walk-in shower installed and it was a good experience. My husband is happy with using the shower because we got the safety grab bars and the safety seat. Plus we got a free bidet toilet. My husband had some recent surgery this last year and the walk-in shower has been helpful for him and he uses it every day. He likes it, especially the seat and how secure it is. It doesn't slip and folds up nicely.

I like that American Standard had more jets than most tubs and it had a great warranty on it. The quality is fabulous too. I'm more relaxed after being in it. I like where you can have the air off and also the water. You can put them both on or one or the other. That's very nice. I also like that they also give you the therapy sense that you can put in. The installers were great. Cleaned up everything. They were here at 8:00 and they were gone at 2:00. Every question we had for them, they had the perfect answer and they demonstrated it and they filled it. We were happy with them.

American Standard did extremely well with my walk-in tub and its quality is very good.

We're satisfied with our experience with American Standard. The rep was good. She wasn't pushy and she explained things. The installers did good work and kept things clean. I was pleased with them. We like the walk-in shower well. However, we could have gotten extra shelves. There are two shelves in there. We could have used another one or two. But other than that, it's fine. We got a good product.

We got a walk-in bathtub from American Standard and it had the largest door and the door swung out on it, which is different from most other walk-in tubs. My wife had fallen in the bathtub so we needed something that she could get in and out of easily. The sales rep of American Standard was okay. The guy who came to install it did an excellent job, as well. It took him two days. My wife's thrilled with the tub. However, the salesman told us something that didn't turn out to be quite true. It turned out better than what he said. But still, he should have known better, 'cause he told us we were gonna have to knock out part of the wall, but when the installer got there, he said, "Why would we do that? We had to take out the bathroom countertop," which is what I thought. But that was the only thing that I had a problem with.

So far, my experience with American Standard has been great. We looked other products, and American Standard is guaranteed for life. They've already had to come out once because I didn't know how to get the seat thing open, and it turns out it was stuck. They sent a repair person out at no charge and he fixed it in about five minutes and was gone. So, we were well-pleased with the service that we got. My wife is disabled and she was getting to where she couldn't just comfortably step in and out of the tub. So, she's enjoying the product immensely. She can go in there and sit down and fill it up and do her bathing. She really does like it.

The in-home sales rep was kinda kooky. He was fine, but American Standard said he was making too many mistakes. Like he didn't measure everything he was supposed to and then they found out that the hall wasn't wide enough. So, I had to have the hall widened, which I wasn't expecting it, but I paid it. But the installation was good. There were a few things that he had to fix that weren't expected. He added a door that he wasn't expecting to add, but he did it. He forgot to put the smoke detector back up, but that was nothing. He put it up, but it was just one of the last-minute things. I love the bath.

They did a good job installing our American Standard. They’ve done it within a day. We're able to get in and out and get a bath now where we couldn't before. It's also easy to keep clean. It also has good quality.

The American Standard sales rep was very good, and the people who came out and installed our walk-in bath were very friendly and efficient. They did and cleaned up everything. We've had a couple issues with the features of the walk-in, but otherwise, it's been pretty good.

American Standard's rep did a good job. Also, the installers kept right on it until the installation was done. They are good people to work with and we are satisfied.

BUYER BEWARE, VERY Dissatisfied with this purchase. Tub was extremely expensive, and many promises were made regarding its performance that ended up being lies or false. They also installed a promotional toilet, and apparently measured incorrectly and now my bathroom door will not open past half-way. They rushed the installation, and hacked up my bathroom, and to top it all off, the tub is terrible. The seat position is terribly uncomfortable and I am unable to relax. I was able to bathe and soak in my old, standard bathtub, and with the American Standard tub I am unable to soak as it leaves a large chunk of my torso exposed because of how the seat is designed, and I am a very small woman, I can't imagine how bad that would be if I were taller.

They do not service our area... Northern Minnesota/North Dakota. Possibly in the future? I have nothing more to say...I was contacted by a representative very quickly but the conversation was very short and to the point.

The installer did a good job putting in the shower and it was done in one day. I've had it for about six months now and everything looks good. The price was real high, though. Since we bought ours, I see a lot of them come on TV cheaper and they go so many months without a payment. We had to pay $500 down but others can go six months or a year without their first payment.

The sales reps have been great, and I was impressed with the installers. They came in and they didn't have to do as much demolition as originally thought. They had it all done within two days.

The saleslady lied to me. I am aggravated about the lien on my house. I didn't approve it and didn't know that was what was gonna happen. But that's not got anything to do with American Standard. It's got to do with the people who financed it. I'm very pleased with the tub. I didn't think the price was gonna be that much, but it's a good price. This one got all the bells and whistles. It would be a good deal for somebody. I was also very satisfied with the father and son team who did the installation. It didn't take them six hours to install the tub. There wasn't any electric over there where the tub was so they ran the electric. They worked together real well and didn't leave a mess when they got through. I'm gonna have to get a new water heater though. The one I got is 40 gallons, and it doesn't last.

My hot tub quit and I needed to get a new one. I saw the American Standard ad comparing their tub to other tubs and it sounded like it was a Cadillac. I figured that was the one that I'd get. The rep had answers to all my questions. He's been around there for a while 'cause he knew the ins and outs. He told me exactly what was gonna happen and it exactly happened that way.

I do recommend American Standard Walk-in Baths to family and friends. The sales rep was pleasant, down-to-earth, have good people skills, and answered all our questions. The installers seemed to know what they were doing. There were two guys and the job took a day and a half. Their work was good. My grandfather likes the American Standard walk-in bath. There were the grab bars and then what came with the tub. The locking mechanism on the tub is really great. The jets work well for him. He feels better about getting in the tub. He's taking baths on a regular basis now. He's 83. He was having weakness, having difficulty, and not taking baths as often as he needed to because he couldn't get in and out of the traditional tub.

I'm glad I stayed with American Standard Walk-in Tubs. I love it. Their rep knew what he was talking about. American Standard is the only place to go if you want a walk-in shower. They're very good.

American Standard had everything I wanted and the rep answered all my questions. However, the installers had to work with it a while. They had to set it up on one end just to get it in. The house is a very old house and how they had to get the tub in was real tight. There was no laying it down flat and walking it in there. They had to stash it standing up on one end and roll it in. Also, there are three doors right there. They're all in one little alcove. They had to take a real sharp turn to the left. There was no way to take one in in one room and put that in into the bathroom. They had to take out a bunch of stuff that was in the way.

The sales rep from American Standard was a nice guy and the installers did a good job. They got here at about 9:00 and were done at 5:00. I don't use the air very much because it's messy but the jets on the tub are good. They squirt water on you and it’s powerful. It does its job and massages my back a little bit. I'm somewhat disabled and before this, I couldn't get in and out of the tub and the shower was in the basement, which is a perilous set of steps. Now, I can get cleaned easily. Plus, it's a good place to relax. There are tread things on the bottom that keep you from sliding around. There are three of them and one of them is loose and doesn't do its job. But it's not that big of a deal.

Today is June 18, 2024. Contract was signed February 5, 2024. Over 4 months of aggravation and unprofessional cooperation. The installation is pathetic. Done by 3rd party subcontractors. Salespeople lied. Cost is over $17,000.00. The job is still not completed or satisfactory. Calls go unanswered. American Standard "supervisor" will not schedule a date. We do NOT recommend American Standard. If this is what the American standard has become, then we are all in harm's way. You may contact me at ** concerning this installation/purchase in Clear Lake Texas. We now seek an professional craftsman to complete the job.

The young man who came out from American Standard was very good. I told him I just wanted the plain stuff and he got it for me. So, I was glad. A father and son team did the installation and the son had been working with his dad for a long time. He was very good at telling you everything you wanna know and the father was doing whatever they had to do to put the walk-in bath in. I like both of them. And since my husband just died a few months ago, I would like to have hired those two guys to help me around my house. They were excellent. The one who sold the walk-in bath to me and the other two who were putting it in were polite and respectable people. I look for that. Nowadays, you don't get that all the time anywhere.