American Standard Walk-in Baths Reviews

But I would suggest making the door a little wider. It's narrow. I'm still mobile, but if anybody was in a wheelchair and had to get in, it would be very difficult for someone who's even heavier than me to get in the door. Also, at night, a light comes out from some of the jets at the bottom of the tub. There is also one jet on the bottom left down on the door side that doesn't work.

In the installation, they came when they were supposed to, and they explained what they were going to do. They set the walk-in tub out on the driveway and had my wife and I get in one at a time to see if it would fit us. And the one that they had was too small for me, so he said he had another one that was primarily used for wheelchairs. And so that was the one that I selected. It is a walk-in tub combo with the shower. Installation took five hours, and the product looked outstanding.

I’m having trouble with my legs. I have neuropathy. And then this tub it does not cure neuropathy by any means, but it makes my legs feel better. And I like the idea that there is an automatic cut-off after 20 minutes. It just makes me feel better. And my wife is gradually getting accustomed to it. She likes it fine.

The only problem that I have is I did not try one before I bought it. This tub is big, but it only comes up to halfway up my stomach. The rest of my body is out of the water – I am 6’2”. I would like to be a little further in the tub, but that is impossible with what we have got. I could have gotten one less expensive, but I was buying on name recognition. So, overall, I’m satisfied. Try it out.

Installation with American Standard was easy, but it took them a little longer than they hoped. The tech had a fairly new helper with him and he was a little frustrated that things didn't move along as fast as he wanted. But it was nothing major. They just needed the last caulking to set up before I could use the tub, so I waited a couple of days. I need to get in this tub often. The jets create quite an effect on all parts. We ended up having to finagle the water heater a little bit, though. The hot water ran out before it got full the first time. We then had to put a mixer thing on there so it would fill it up with hot water.

We like the tub for its many features, but the main one for me is that it cleans itself and purges the water from the pipes. Regular tubs don’t do this, and if water stayed in the pipes, mold and mildew could build up and blow out the next time you use it. Being mechanically minded, that was the feature I liked best. I know how a regular tub does, if you wait a week or two to use the jets, green buildup comes out when you turn them on. I have a tub like that and barely use it for that reason.

In both instances, the installers did a good job getting it in there. And they both ran into some problems so I had to have them come back. Sometimes they would leave stuff. This time, they had torn up a piece of tile and molding. We got to repair that. But other than that, they got the tubs in nicely. Also, I had a problem with the installation of one of the tubs. One of the little handles that you sit by fell off within about a week. I called and they came right away and put that back in. And it's just a fluke.

With the latest tub, we got a shower curtain in there. It goes along the back of the tub so you could take a shower but the technician put it in backwards. So I had to call him back to turn it around. But overall, as far as getting that installation and hooking up all that wire and climbing under the house if they had to, they did a good job.

I like the air jets, they’re perfect. They seem to be smoother and all around the body. With the other ones, they target you and they get a little bit hard or I have to move around to try to get them where I want them.

Using the new tub has been a great experience, although I limit its use to two or three times a week due to the 50-gallon water requirement. I only have a 50-gallon water heater. I was concerned about it draining too. It takes a little time to fill-up than I was expecting, but it is still really good. I can't use the jets yet, but the shower nozzle is perfect for me to sit and shower comfortably. My home therapist came by and looked at it, and he was very impressed with it as well.

The customer service was excellent. When I inquired about the type of shower gel to avoid excess bubbles, the lady responded helpfully, recalling others with similar queries. She said to turn the jets off when I get ready to shower which made sense.

My great grandsons enjoy it. I don't fill it up with water very much, but they love it. They'll get in there and play in the bottom. I can't turn the jets on because it scares them, but they fly up on the seat if they're in there. It works out really good.

The American Standard tub and its warranty are excellent, and while the price is on the higher side, I'm fortunate to afford it. The financing through GreenSky was seamless, which I even used for some home improvements.

The installation day was amazing. The team was very professional, courteous, and as quiet as possible while working. They did a wonderful job installing the new tub. The quality of work was excellent throughout the whole process.

I would highly recommend the experience based on a scale of 1 to 5. The walk-in tub has had a positive impact on my wife's life, helping relieve quite a bit of her pain due to some health issues.

We're quite satisfied with the final product and would recommend American Standard without question, likely around a four out of five if I were to rate them. Overall, American Standard is a decent company to work with, based on our experience.

Our experience with the sales representative was great. He came promptly, was very helpful, and accommodating to all our preferences. I was quite particular about having no door on the shower, and he handled my concerns well, suggesting alternatives that suited our needs perfectly.

However, the installation process was quite a challenge. The initial contractors did not meet our expectations. They took considerably long to complete the job, and I observed that some materials, like the Kerdi board, were not installed properly. We were told it would be a two to three-day installation. They brought the supplies. They began working on the demo, and they put up plastic at the door to keep the dust from coming into the house. Then they closed the bathroom door. The bathroom door stayed closed throughout the installation. So, I couldn't see what was going on. When they would leave, I would go in and take pictures of what was being done. They took a three-hour lunch break on the very first day. Despite sharing these concerns with the sales representative, I was advised to let them finish the job as per my contractual obligation to provide reasonable access to the job site.

After five days, they still hadn't completed the job, and it was late at night. I was pressured to sign a completion document, feeling fearful and under duress, given my husband's vulnerable condition. At this point, they packed up and did not return the next day, leaving the job incomplete and improperly done.

When I finally escalated the issue to American Standard's regional installation manager, they were prompt in addressing my concerns. They sent a new contractor, who did a fantastic job of redoing the installation. His work was of high quality, and all my previous complaints were resolved. This new contractor even informed me that I wasn't the first to face issues with the previous contractor.

In terms of safety features, the shower had perfectly placed grab bars and a low lip, making it easier for my husband to step over. We only used a shower curtain as I was concerned about his safety with a glass door. Although the original shower bench was not sturdy enough for my husband, a portable shower chair worked better for us. The soap holder was conveniently placed, and the shower base was so well constructed.

One suggestion I have is to include an off switch on the shower wand. I ended up swapping it with another from the house that had this feature, which helped prevent water from spraying out when not in use.

Despite the initial issues, American Standard followed through on their promise once I reached out. This experience truly impacted our lives, as my husband no longer needed to rely on bedside baths and could safely enjoy a proper shower again.

This experience, while initially stressful, demonstrated American Standard's commitment to rectifying the situation and ensuring customer satisfaction.

For the walk-in shower, only one person came, and it took about a day and a half. The quality of work was excellent and first-rate. Although I don't personally use the products, my mother, who is elderly with back problems, and my brother-in-law, who is handicapped, do. They both love it. The products have tremendously impacted their lives, offering my brother-in-law a lot of independence. American Standard is pricey, but they deliver a great job and wonderful product thanks to their great service. I would rate their customer service a five out of five, the product a five, and the price a four due to its expense.

The crew was respectful and responsive, even cleaning up well afterward. I especially liked the grab bars and the marble stone, as it doesn't get dirty quickly. Safety-wise, besides the grab bars, there's the slide feature in the shower and strips on the floor for added grip. In the master bathroom, they also installed a bidet. Overall, I'd definitely recommend American Standard; they did a great job and didn't take long to finish. If you're looking for reliable bathroom work, I'd say give American Standard a call.

The sales experience was pleasant and the representatives were very professional and knowledgeable. The installation went smoothly with two people finishing up efficiently, and the work was exceptional. I've shown the tub to many people, and they've been impressed with it too. They like it. And they thought the price was good. It wasn't trying to buy the company. I did have an issue with the shower curtain being too long, but I managed to fix it myself by folding and adjusting it to fit my space. While the jets are a feature I enjoy, I do wish the headrest was more comfortable to enhance the overall experience.

The installation was impressively quick, taking only about six hours. The team arrived early, removed the old tub, and followed my design preferences, ensuring the door opened towards a closet. The result is neat. Initially concerned about the drainage time, I was pleased to find it took only about 8 to 10 minutes due to my well water system, slightly longer than the estimated 6 to 8 minutes.

My wife can enjoy a bath comfortably. She loves soaking in the tub because it maintains the temperature of the water as long as desired. The tub's jets and air jets provide a relaxing experience, likening it to a personal spa, enhancing comfort and massaging her gently. While I haven't needed to contact customer service, our salesperson was honest and straightforward. He explained potential concerns and addressed them thoroughly, which gave me confidence in our purchase. I admit the tub is expensive, but at our age, the comfort it provides is priceless. It undoubtedly adds value to our home and I wouldn't hesitate to make the same decision again.

I opted for a walk-in tub with a handheld wand, as we didn't need a shower. The initial tub they showed me was priced at $25,000. I went with a more affordable version at $14,000, and they didn't try to put pressure at all.

The installation went very well. They did what they said they were gonna. I've had experiences with other companies that promise they're gonna do something, take a down payment, but then it's hard to get them to go ahead and do it. But with American Standard, everything worked out so smoothly. I was told it'd take a day and a half, but they didn't even take one day to do it

The main reason for the purchase was to ease my wife's difficulty in getting in and out of the tub. Now, she can effortlessly step inside and sit down. This tub has been a significant improvement for her hygiene routine, and it has also made things easier for me. My experience with American Standard has been excellent and I've already recommended them to several friends.

On installation day, they arrived on time, showed me the tub, and took pictures. They replaced the old tub and installed a new wire, which I appreciated as it was an upgrade on the old electrical circuit. Three people completed the job in about five hours. I've worked rental houses most of my adult life and I know how hard it is to get caulk to look real good, and those guys did a very good job with it.

As for the features, my wife uses the tub regularly due to her back and leg problems. Initially, the water wasn't hot enough, but after adjusting the water heater, she's now satisfied. Personally, I haven't used it since I'm not one to sit in water, but it was important to us to help alleviate her issues.

Overall, I'd rate the experience as a five. It's been beneficial since I don't hear complaints about the old tub anymore. If I can keep her out of a nursing home, the $19,000 will be worth it.

One feature that stands out is the drain pump. Although I'm not sure what features other tubs offer, this aspect is particularly helpful. Overall, I would give American Standard a top rating for their customer service, product quality, sales process, and pricing.