American Standard Walk-in Baths

I decided on American Standard because the features seem to appeal to me more. Their reps were very nice people and the installation was very nicely done.

The sales rep of American Standard was very knowledgeable and he explained everything. We live out in the middle of nowhere and he was able to come out here. Some companies couldn't even get here. The installers were in here in less time than they said it would take and got it done and we were very happy with it. The only thing we have a problem with was, they were gonna email some manual but we never got it. But the tub is great. I have mobility problems and I couldn't get in a tub. Now, I can get in and get a shower.

The sales rep of American Standard was really nice. He came over and took a look at it and gave us a quote. We liked what we saw from the samples. Nick was the installer and he was also good. If we had an issue, he would try to take care of the issue. It took a couple of extra days to get it done. But we were happy with the results. The sliding glass doors, the shelves and the fixtures were included all in the price along with the others. I also like the fact that American Standard uses real tubs and not plastic tubs. It was done very nicely.

I love my corner shower from American Standard. Everything is perfect. The representative that came out was perfect. She didn't push us and she wasn't overbearing. She gave us the facts and we really liked her. There were two brothers who installed it. The whole thing was done in a day and a half. They were wonderful and polite. They cleaned up everything inside and outside and made sure everything was functional. There was a little language barrier, but not much and they made themselves understood. They were great.

The installation was great. I love the tub. It's a walk-in tub so I could shower.

A gentleman came out and explained the product to us and what it did. He was very helpful and even made an extra trip when I didn't decide at first to purchase. The guys that installed the tub were excellent. I love the tub. It's solved a problem for me. American Standard is the best.

The rep gave me different options that were available. The installer was a little rough. They used a glue to hold the cover over the drain, which is fine. It makes it safer. But I went and gave my dog a shower, and I couldn't take the cap off to be able to clean the drain. Otherwise, it was fine. They were in and out and got things done reasonably fast.

The rep knew what he was talking about. He was a good salesman and he answered questions. He was a lot of fun. The two installers took three days but that was because it was a strange installation due to the location in the bathroom. He asked me every step of the way, “Do you want to put this here? Do you want me to put this over here instead? Where do you want this?” I was very happy with them. I'm also very happy with my tub. But the hot water is sporadic. The hot water in every other faucet in my house is fine. Maybe there is a safety feature that makes it not get too hot. Other than that, everything is wonderful. It's not cheap but everything else was completely worth it.

The installation of our American Standard was good. It was done in one day.

What American Standard presented was logical. I got another bid, but with that company, that's not their primary thing to do. It was more of a primary thing for American Standard. The installation was perfect. They let you know exactly the time they'd be there. They stay in touch with you. The whole thing was immaculate. They do a beautiful job. It requires an awful lot of break out of construction including the doorway that had to be widened but they cleaned it up 100%. It took three days because mine was oversized. They had to be creative there and required more construction. My great grandson used it and he loves it. I asked if the water cooled off, which is always a complaint of walk-in tubs. He said, no, it didn't. Draining it out, it didn’t cool off and feel cold. I was glad to hear that from somebody else, not just me.

My experience with them was fine. The only complaint I have is that I got both a tub and a toilet but the toilet's automatic thing doesn't work right. The tech had trouble showing it to me that day and we thought it was just because he couldn't fit on the toilet to make it work.

The consultation was very good. We got the information and they were very compliant with what we needed. The installation went well except that the product that was sent to the installers wasn't the correct item that was in the contract and we didn't notice until it got put in. Getting the correct item took a month. Other than that, the quality was fine and the installers did what was expected. I was pleased with it. The seat that was installed with the tub is my favorite feature.

The workmen were professional and did a good job. We’re very satisfied.

First off we haven’t had it a month. We didn’t get it til Jan 19th. And been waiting ever since for them to fix a few things, that we called in on Jan 20th. We still don’t know when they are coming. Nobody seems to know anything about it.

Their reps were very professional. The installers put in the new tub in two days. For the caulking, one of the three guys came back and made sure that was all done correctly. They did fantastically. They had to get everything level and going the right way and they did it. The bar that I hang onto when stepping in and out has been my favorite. It's excellent. It's so easy to get in and out of it.

The sales rep answered a few questions along the way. He had memorized the thing that took him three hours to go through all the details. He explained that the tub is a walk-in tub and it takes 35 gallons to fill, and you need at least a 40-gallon water tank. We have a 50-gallon water tank, and the hot water starts to run out when it reaches your knees. Then you have to wait 15 minutes for the water to warm up so you can refill it. So he never mentioned that part. He should have said it doesn't really fill completely worth 40-gallon. So they should reassess that number.

The installer worked all day and got my American Standard put in. He did a great job and showed us everything about it. It's of very good quality. I bought it for my husband who is disabled. He can go in it, sit down and take a shower. He doesn't have to fill the tub if he doesn't want to. He loves the shower that is on a grab bar. It's safer for him and that relaxes me more.

I called American Standard and said that I was interested in the walk-in tub. Very shortly after, I got a phone call back and somebody set up a time. Then they set up a time for the meeting. The rep did a follow-up call with me, and then he came to the house. He brought materials and did measurements. He was excellent. Two guys showed up on time, and the installation was very quick and easy. They finished in one day. It was very painless. They cleaned up afterward. They were very nice guys. They were very polite and efficient. I was very pleased with all my dealings with the American Standard. My initial contact with the company through my contact with the sales and through installation was an excellent experience.

The sale rep did a good job of explaining the process, and he was very professional. The installation went good. It was a little longer than I expected, but the installers did a good job. But the finishing was a little rough. Some of the caulking was gooped up and it looked rough in places. It wasn't real bad. But it was not a completed job. They had to come back though and clean up some of their work. They worked for about 12 hours and then they had to quit. My wife and I saw a couple of places that didn't look right. Also, we had trouble with one of the lights and one of the jets. I didn't know how to work it. Since then, we've had a couple of other problems, but they've all been fixed.

I had a sales person, John, come over and he made the tub appear very wonderful. This walk-in tub was for my dad. He has several chronic illnesses. When the installers came, they never shared with me initially that there were potential issues with the drainage until the tub was installed. They came back in September, so therefore, there was this duration of time where my dad with whom John made him feel like this tub will better these conditions that he had. As far as the resolution of this whole issue with the walk-in tub and the drainage and issues, it dragged out until the latter part of November. The draining issues should have been shared with us before the tub was installed. It would have delayed their installation, but at least we would have gotten it addressed immediately.

The sales consultant was very friendly and informed, and the installation was really nice. The installers left the house cleaner than when they went in, and they were very friendly as well. The tub is very pretty, and I like the depth of it. Also, the quality is excellent, and I'm really enjoying it.

The guy was very professional and he did what he was doing. He kept in contact with me almost daily until they put the tub in. The installers were super. I couldn't have asked for a better team than that. They were extremely professional. They came in, looked it over, figured out where the best place was for it to go, and then went right to work. They completed the installation really quick. I like the tub. It's helped me a lot, so far. I like the jets in it. They're in the right places when you're sitting in there. I got lymphedema pretty bad and it really helped a lot there.

The sales guy was very personable. He was more like a next door neighbor instead of somebody I'd never met before and he was trying to sell me something. He was excellent. I was very impressed with the installers. They cleaned up after themselves. It didn't take as long. We got a shower in one bathroom, and then the tub in another bathroom. So it took them a couple of days to finish up, but they were very nice. It was pretty expensive, but it'll do us the rest of our life. My daughter is enjoying it.

The job was completed, but it wasn't completed according to what the salesman sold me. They were supposed to put the faucets by the seat to where I could reach it from the seat, and I can't. It's crossed the length of the shower. The guys called me twice on it, and the last time he called me, he said that he ordered the parts. He said that the parts came in damaged and I haven't heard from him since. So, I'm very displeased about that part. The salesman sold me the fact that I got to sit in the shower and the faucets or the controls would be by my seat. But like it is now, I have to get into the shower, turn on the faucet, and then sit down in my seat. But I'm happy with my shower.

American Standard's sales representative was very nice and informative. Also, the installers worked very hard long days and they had it done within two days. They did a beautiful job. The tub drains out quickly. But it takes a while to fill up, and the installer recommended that at some point, we should get a bigger one. Also, it's hard to get used to going in the door and making sure the doors closed behind you. I'm still getting used to it. Otherwise, everything's fine.

I like that American Standard is made in this country. Their rep also did a good job and answered all my questions. The installation was all good. They had to come back another time and put up something that hadn't come with the shower or with the tub like it was supposed to. But they came and installed that, too. Everything's fine.

I was on Facebook and I was inquiring about having a walk-in shower installed, and one of American Standard's representatives made contact with me. I spoke with him and spoke with a representative with another company, but after sitting down and talking with American Standard's representative, I felt like American Standard was the best way to go for us. He's been great. He has contacted me since the installation took place to make sure that everything went as he had described to us. American Standard was very proficient in doing what they were here to do. They were very professional. A couple of times, they checked with me to see if that was to my satisfaction in terms of what they were planning to do, as far as the installation was concerned, and I really appreciated that.

I like the controls, the water temperature and flow control, and the grab bars in my American Standard tub. I've had a lot of people who would come and always give a rosy picture of what they're gonna do, and then didn't do it, but American Standard did everything they said they were gonna do. I appreciate it.

I chose American Standard because it's a well-known brand. Their sales rep was very knowledgeable and he explained things very well. He was also very agreeable to leave the room for a while so my wife and I could talk about the purchase in private. He was very good. The installers showed up right on time and they had everything they needed. They went to work and they hardly interfered with our lives. They put in a good eight hours and they didn't slack off. That went very well.

I would not recommend American Standard for a walk-in shower. The shower we had paid for had the controls in the middle of the side. The installation team said, they had never installed one like that before. They were unfamiliar. I went out, found the instructions and gave it to them. It was trickier than they had to do before because when you put the controls on the side of the shower, halfway right in the center of the back, you had to put holes through all the studs to get water over to the controls then back again to get to the shower head. It's much more difficult but they were able to get it done.