American Standard Walk-in Baths

The sales rep was a super guy. He knew everything about the tub. Every one of the installers also knew exactly what they were supposed to do, and they just did it. They designed it right on the spot, where, how and when to put the tub. I've never seen any better. I don't know how they got it in my house, but they did. A lot of the other ones said, "Well, I can't put it in there because your door is not wide enough." The American Standard tub is nice. We've got a lot of lymphedema in our legs and it really helps that. Plus, I have compression fractures in my back and it drives right on the spot.

I like the product. The rep knew what he was doing and was very accommodating. He had to come twice. We were getting a competitive bid, and I waited that day and told him I didn't want to just tell the other person not to come. I said, “You have to wait till later today,” and he came back the next day. The installation went seamlessly. I'm extremely pleased.

The sales rep from American Standard was helpful but not completely informed. He could be more aware of the timeline it takes to install the product and maybe be informed about how things work. The installation team scheduled a day, and then they didn't show up. There was some kind of screw-up. So, that made it start a day late, which put it over Christmas weekend. Instead of three days to install, it took six. However, they made sure I had a toilet on day one. So, that was okay. I got a shower and I love it. It does more than I expected. It regulates the water temperature and pressure a whole lot better than it did before and it's really easy to use. So, I'm very pleased with the shower. They just could have given me better instructions on how to use everything.

The installation was good. The guys were very professional, and they explained everything, did the job, and cleaned up. I like the sauna, the jets in the tub and being able to walk in.

I got a walk-in tub from American Standard, and I like that I can get in and out of it. I got a bad leg and if I get out, I can't get up. The tub's wonderful. The only problem I have with it is my pump is far away from my house. I need to do something that would get me a little more water pressure. It takes a long time to fill up. It works good, it just takes about 20 minutes to fill it up. I like everything quick. As far as American Standard itself, they're the best. The who came to our home was really good and helpful. The installation team did a really good job and everything worked out fine.

I liked American Standard's price. I worked with a very thorough rep. He went over the product, the installation process, and the price. He did a really good job. The installers called me the night before to remind me that they were coming out. Then when they showed up, they were very professional. They were on time and they walked me through every single process as far as what type of equipment that I want. They brought me in at every stage of the installation process to update me on how the project’s going and what to look forward to. So they were very good, too. Now that I have the walk-in tub, it's easier for me to take showers. I really like it. Overall, American Standard has great products and great installation.

American Standard had more features that we needed. The rep was very knowledgeable. The installer was a crew that came in from Louisiana, and they were great. They came across a problem that had not been anticipated. When they took out the old shower unit, there was a lot of cement underneath. And they jackhammered that out and chiseled it out and did not charge me. It was a great group to work with. I love the walk-in tub. It has been a lifesaver. I like the convenience of it. All the other features are great, but it's being able to get my mother in a tub safely and out is everything.

The sales rep was very informative and helpful. Then, four guys came in for the installation and there was one guy I mainly dealt with. He explained everything to me as he started out and kept explaining things to me as they were doing it. I like the idea of getting the toilet with a bidet so they gave that with the deal. I also had a two-sink vanity in there. I asked them if they would mind taking the old one out and hooking that one up for me and they had to redirect some pipes and stuff to do that from water. They charged me a little bit extra for it but it kept me from having to hire somebody else to come out there and finish everything up.

The sales associate from American Standard was very confident and very informative about the price and the quality of the shower. The installers were very professional. They did a very good job as far as finishing timely and informing me of things that they had done and needed done. The only issue is that not even a week or two after they left, my shelf and soap dish started falling off the shower. I haven't contacted them to fix it but it's good so far.

An American Standard salesman showed up at the door, and I was like, “Perfect!” We talked for a long time and he knew exactly what I needed, and it wasn't a major thing. I needed something done and I know exactly what I needed. I did some research. He said, “Okay. I see you've already done your research, and this is what we have and it's almost exactly what you were looking for.” There were some things I didn't even know that he told me about. It's just I'm still waiting for a call back from one of the installers because I had a problem. The shower door is not shutting all the way, and water is getting out. It's like after it was done, it’s shot. Within a week, the gap started slowly getting bigger. I know things settle, but I don't want that to become a bigger problem later on. I realized that the guys are shorthanded and they were being pulled 14 different ways all at once. It's not a major problem, but I still would like to have it fixed.

Everything went fine with American Standard. I'm just getting now to the point where I've got to clean the tub and I don't know what utensil I should use to get in there.

I decided on American Standard because the features seem to appeal to me more. Their reps were very nice people and the installation was very nicely done.

The sales rep of American Standard was very knowledgeable and he explained everything. We live out in the middle of nowhere and he was able to come out here. Some companies couldn't even get here. The installers were in here in less time than they said it would take and got it done and we were very happy with it. The only thing we have a problem with was, they were gonna email some manual but we never got it. But the tub is great. I have mobility problems and I couldn't get in a tub. Now, I can get in and get a shower.

The sales rep of American Standard was really nice. He came over and took a look at it and gave us a quote. We liked what we saw from the samples. Nick was the installer and he was also good. If we had an issue, he would try to take care of the issue. It took a couple of extra days to get it done. But we were happy with the results. The sliding glass doors, the shelves and the fixtures were included all in the price along with the others. I also like the fact that American Standard uses real tubs and not plastic tubs. It was done very nicely.

I love my corner shower from American Standard. Everything is perfect. The representative that came out was perfect. She didn't push us and she wasn't overbearing. She gave us the facts and we really liked her. There were two brothers who installed it. The whole thing was done in a day and a half. They were wonderful and polite. They cleaned up everything inside and outside and made sure everything was functional. There was a little language barrier, but not much and they made themselves understood. They were great.

The installation was great. I love the tub. It's a walk-in tub so I could shower.

A gentleman came out and explained the product to us and what it did. He was very helpful and even made an extra trip when I didn't decide at first to purchase. The guys that installed the tub were excellent. I love the tub. It's solved a problem for me. American Standard is the best.

The rep gave me different options that were available. The installer was a little rough. They used a glue to hold the cover over the drain, which is fine. It makes it safer. But I went and gave my dog a shower, and I couldn't take the cap off to be able to clean the drain. Otherwise, it was fine. They were in and out and got things done reasonably fast.

The rep knew what he was talking about. He was a good salesman and he answered questions. He was a lot of fun. The two installers took three days but that was because it was a strange installation due to the location in the bathroom. He asked me every step of the way, “Do you want to put this here? Do you want me to put this over here instead? Where do you want this?” I was very happy with them. I'm also very happy with my tub. But the hot water is sporadic. The hot water in every other faucet in my house is fine. Maybe there is a safety feature that makes it not get too hot. Other than that, everything is wonderful. It's not cheap but everything else was completely worth it.

The installation of our American Standard was good. It was done in one day.

What American Standard presented was logical. I got another bid, but with that company, that's not their primary thing to do. It was more of a primary thing for American Standard. The installation was perfect. They let you know exactly the time they'd be there. They stay in touch with you. The whole thing was immaculate. They do a beautiful job. It requires an awful lot of break out of construction including the doorway that had to be widened but they cleaned it up 100%. It took three days because mine was oversized. They had to be creative there and required more construction. My great grandson used it and he loves it. I asked if the water cooled off, which is always a complaint of walk-in tubs. He said, no, it didn't. Draining it out, it didn’t cool off and feel cold. I was glad to hear that from somebody else, not just me.

My experience with them was fine. The only complaint I have is that I got both a tub and a toilet but the toilet's automatic thing doesn't work right. The tech had trouble showing it to me that day and we thought it was just because he couldn't fit on the toilet to make it work.

The consultation was very good. We got the information and they were very compliant with what we needed. The installation went well except that the product that was sent to the installers wasn't the correct item that was in the contract and we didn't notice until it got put in. Getting the correct item took a month. Other than that, the quality was fine and the installers did what was expected. I was pleased with it. The seat that was installed with the tub is my favorite feature.

The workmen were professional and did a good job. We’re very satisfied.

First off we haven’t had it a month. We didn’t get it til Jan 19th. And been waiting ever since for them to fix a few things, that we called in on Jan 20th. We still don’t know when they are coming. Nobody seems to know anything about it.

Their reps were very professional. The installers put in the new tub in two days. For the caulking, one of the three guys came back and made sure that was all done correctly. They did fantastically. They had to get everything level and going the right way and they did it. The bar that I hang onto when stepping in and out has been my favorite. It's excellent. It's so easy to get in and out of it.

The sales rep answered a few questions along the way. He had memorized the thing that took him three hours to go through all the details. He explained that the tub is a walk-in tub and it takes 35 gallons to fill, and you need at least a 40-gallon water tank. We have a 50-gallon water tank, and the hot water starts to run out when it reaches your knees. Then you have to wait 15 minutes for the water to warm up so you can refill it. So he never mentioned that part. He should have said it doesn't really fill completely worth 40-gallon. So they should reassess that number.

The installer worked all day and got my American Standard put in. He did a great job and showed us everything about it. It's of very good quality. I bought it for my husband who is disabled. He can go in it, sit down and take a shower. He doesn't have to fill the tub if he doesn't want to. He loves the shower that is on a grab bar. It's safer for him and that relaxes me more.

I called American Standard and said that I was interested in the walk-in tub. Very shortly after, I got a phone call back and somebody set up a time. Then they set up a time for the meeting. The rep did a follow-up call with me, and then he came to the house. He brought materials and did measurements. He was excellent. Two guys showed up on time, and the installation was very quick and easy. They finished in one day. It was very painless. They cleaned up afterward. They were very nice guys. They were very polite and efficient. I was very pleased with all my dealings with the American Standard. My initial contact with the company through my contact with the sales and through installation was an excellent experience.

The sale rep did a good job of explaining the process, and he was very professional. The installation went good. It was a little longer than I expected, but the installers did a good job. But the finishing was a little rough. Some of the caulking was gooped up and it looked rough in places. It wasn't real bad. But it was not a completed job. They had to come back though and clean up some of their work. They worked for about 12 hours and then they had to quit. My wife and I saw a couple of places that didn't look right. Also, we had trouble with one of the lights and one of the jets. I didn't know how to work it. Since then, we've had a couple of other problems, but they've all been fixed.

I had a sales person, John, come over and he made the tub appear very wonderful. This walk-in tub was for my dad. He has several chronic illnesses. When the installers came, they never shared with me initially that there were potential issues with the drainage until the tub was installed. They came back in September, so therefore, there was this duration of time where my dad with whom John made him feel like this tub will better these conditions that he had. As far as the resolution of this whole issue with the walk-in tub and the drainage and issues, it dragged out until the latter part of November. The draining issues should have been shared with us before the tub was installed. It would have delayed their installation, but at least we would have gotten it addressed immediately.

The sales consultant was very friendly and informed, and the installation was really nice. The installers left the house cleaner than when they went in, and they were very friendly as well. The tub is very pretty, and I like the depth of it. Also, the quality is excellent, and I'm really enjoying it.

The guy was very professional and he did what he was doing. He kept in contact with me almost daily until they put the tub in. The installers were super. I couldn't have asked for a better team than that. They were extremely professional. They came in, looked it over, figured out where the best place was for it to go, and then went right to work. They completed the installation really quick. I like the tub. It's helped me a lot, so far. I like the jets in it. They're in the right places when you're sitting in there. I got lymphedema pretty bad and it really helped a lot there.

The sales guy was very personable. He was more like a next door neighbor instead of somebody I'd never met before and he was trying to sell me something. He was excellent. I was very impressed with the installers. They cleaned up after themselves. It didn't take as long. We got a shower in one bathroom, and then the tub in another bathroom. So it took them a couple of days to finish up, but they were very nice. It was pretty expensive, but it'll do us the rest of our life. My daughter is enjoying it.

The job was completed, but it wasn't completed according to what the salesman sold me. They were supposed to put the faucets by the seat to where I could reach it from the seat, and I can't. It's crossed the length of the shower. The guys called me twice on it, and the last time he called me, he said that he ordered the parts. He said that the parts came in damaged and I haven't heard from him since. So, I'm very displeased about that part. The salesman sold me the fact that I got to sit in the shower and the faucets or the controls would be by my seat. But like it is now, I have to get into the shower, turn on the faucet, and then sit down in my seat. But I'm happy with my shower.

American Standard's sales representative was very nice and informative. Also, the installers worked very hard long days and they had it done within two days. They did a beautiful job. The tub drains out quickly. But it takes a while to fill up, and the installer recommended that at some point, we should get a bigger one. Also, it's hard to get used to going in the door and making sure the doors closed behind you. I'm still getting used to it. Otherwise, everything's fine.

I like that American Standard is made in this country. Their rep also did a good job and answered all my questions. The installation was all good. They had to come back another time and put up something that hadn't come with the shower or with the tub like it was supposed to. But they came and installed that, too. Everything's fine.

I was on Facebook and I was inquiring about having a walk-in shower installed, and one of American Standard's representatives made contact with me. I spoke with him and spoke with a representative with another company, but after sitting down and talking with American Standard's representative, I felt like American Standard was the best way to go for us. He's been great. He has contacted me since the installation took place to make sure that everything went as he had described to us. American Standard was very proficient in doing what they were here to do. They were very professional. A couple of times, they checked with me to see if that was to my satisfaction in terms of what they were planning to do, as far as the installation was concerned, and I really appreciated that.

I like the controls, the water temperature and flow control, and the grab bars in my American Standard tub. I've had a lot of people who would come and always give a rosy picture of what they're gonna do, and then didn't do it, but American Standard did everything they said they were gonna do. I appreciate it.

I chose American Standard because it's a well-known brand. Their sales rep was very knowledgeable and he explained things very well. He was also very agreeable to leave the room for a while so my wife and I could talk about the purchase in private. He was very good. The installers showed up right on time and they had everything they needed. They went to work and they hardly interfered with our lives. They put in a good eight hours and they didn't slack off. That went very well.

I would not recommend American Standard for a walk-in shower. The shower we had paid for had the controls in the middle of the side. The installation team said, they had never installed one like that before. They were unfamiliar. I went out, found the instructions and gave it to them. It was trickier than they had to do before because when you put the controls on the side of the shower, halfway right in the center of the back, you had to put holes through all the studs to get water over to the controls then back again to get to the shower head. It's much more difficult but they were able to get it done.

The sales rep was able to meet me at my mom's location to help us go over the things. It was very beneficial that he was able to relocate to accommodate us. The installation crew was a good team. The old tub had to be removed. They got it out and set it on the side of the house for us because we can take that material and turn it in for cash ourselves. My mom likes the American Standard walk-in tub. The only problem is she doesn't want to do it by herself. She's confused on which way to turn the knob. She has sprayed herself in the face once. But it is definitely worth her time because she was having trouble getting in and out of the old tub. She was shocked by the price though. Originally, when the sales rep and I were discussing the best benefits for my mom, it was a bit more pricey but he helped me get it down to a more reasonable price.

The installation was done in one day. They cleaned up afterwards. However, I'm having more trouble with the customer service aspect with American Standard. I'm about an hour and a half from where the house is. I went down there the day before to wait for the installers to come. On the day of the install, I got a call saying they were not going to be there because there was something wrong with the doors. It was wasted time. They reset it and did it another time. After the job was done, I noticed something that I thought was wrong. There should be caulking between the bottom of the shower and the floor. When I called American Standard, they agreed and said they'd send somebody out. That date was the 14th. I went down there the night before to make sure I was there. I called twice on the 14th, but nobody ever showed up. I've called twice since then and I'm waiting on a response to tell me what they're doing.

We've had a very good experience with American Standard. The only thing that was not told to us was the size of hot water heater we need. The hot water heater that we have now doesn't give us enough hot water to completely fill the tub up. I don't know which size of hot water heater I need to buy.

The tub is great while it's working but if you need service that's the pits. My tub developed a leak in early September of 2022 and I called for repair immediately. Long story short here it is December 19 of 2022 and I still can't use the tub. I have called and called and no one will return my calls. Great tub but lousy service.

We've got a good product from American Standard as far as the commodes were concerned, so we had them to come out for a walk-in tub. The rep did an excellent job presenting. We had one little problem during the installation however. Something was broke. It wasn't anything that the installer could do about it except turn it in and have them to send out a new one. About three days after that, it came in. The installer came right back and put it on, and everything worked. The lights and the jets are a little hard to turn on, but I manage it. I've used the tub several times and enjoyed it every time. It does a good job. If you got a sore body and feel you got tired muscles, it's good for that. You can sit down while you bathe. My wife enjoys the tub too.

The sales rep was very informative. The installers were fantastic. They walked us through everything. They knew what they were doing and were very cautious not to damage anything else. I love our walk-in. I love being able to go in, sit in it and play with the buttons. We are very impressed. I would do it again in a heartbeat.

I called American Standard and they provided me with enough information. John came. He was good. The only problem we had with John was he put some things in the contract that didn't come to fruition immediately. They're going to be added on here after the first year. But the installers, Wayne and his partner, were fantastic. They had their stuff together. They helped me through a couple of things too. With the product put in, I feel better about showering. Even the grandkids enjoy it. We set it up high and they use the wand for a shower instead of the big head.

The reps who did the installation were very respectful and polite. But we can't get any hot water to our walk-in bath and I can't put my severely disabled son in there in cold water. It takes just a few seconds for the hot water to run out. It starts getting hot and then, it goes back to cold. We have next to the biggest unit for instant heat and it never gave us any trouble before with the walk-in shower that we had. American Standard had a man come out and he worked a little while but he left us stranded. He said the whole house needs to be repiped. We paid him $9,000 and they're not through with it.

When my wife called American Standard, they answered right back. After they called me, I called them and they said they would meet me in five days. They moved on it quickly. The rep was knowledgeable in what he was talking about. The installers cleaned everything and did a wonderful job. I like the tub. My wife will like it too. We had to amputate one leg and we're waiting for it to heal and get her the prosthetic leg. When she gets that, it'll be easier for her to get in.

Every time I take a shower in the tub, the plastic shower curtain does not come down far enough. Water is all over the floor. I gotta put towels on the floor before I can even get in and out of the shower. We're very dissatisfied with this product. I thought the tub, with the sides, the bubbles and the jets, would help my wife. I agreed to this $20,000 that we're paying for. When she got stuck in the tub and couldn't get out, luckily, I had a pump. If I hadn't had a pump, I'd have to bucket it. She tried calling Monday trying to reach somebody but couldn't reach anybody. We had to threaten to call the Better Business Bureau or call our lawyer to get a response. When we got a response, the lady didn't give us a good answer. She said, "You must not be flicking the switch right." I'm not stupid. I know what the panel looks like. I turned it on and off and it still didn't work.

The guys that came out did a good job. They always cleaned up after themselves. I was impressed with that. The water jets didn't work though. They had to order a part that was on backorder. I'm still waiting for it. But I've used the tub without those and I like it.

I have been trying to get repairs for six months. I am a disabled senior citizen. I have been ignored by the warranty department. Am a senior and have been ignored by the warranty department. I need a number for corporate.

The American Standard rep did a good job. I had a question right off the top of my head. And he called me back. I was amazed that he did, because a lot of times, you deal with people and they don't return your calls or it's not the right number. But he was. The installation team told us around what time they would be here. It was a morning. They were very careful and clean.

Our experience was phenomenal. I fell at beginning of October and broke my femur and hip. Every PT and OT who has been here has been extremely impressed with the shower. I've demonstrated going in and how wonderful it is. I've never felt so safe. I've even gotten to a point where I can use my squeegee sitting down inside of the glass.

They were excellent. The tub came in a month earlier than what it was supposed to have been 'cause they didn't have an opening until December. But I got it in November. The installers did the job in one day. They were professional and they did everything they were supposed to do. I'm enjoying my tub.

The American Standard sales rep showed us quite a few options before we chose them and the people that came and did the demolition and installed them were excellent also. They called ahead when they were going to be here and then, they had to cancel on the original date because of the supply chain, which was not on them at all. But the second time they called, they came that day and were on time. They were very courteous, professional and good. The quality of work was great as well as the features of the product. We went with the shower and it was much easier for both of us for getting in and out. It was also easy to keep clean. We have the rainfall and the seat was very important for us.

The rep was very nice. He showed us different designs and patterns that we could do. The installer was very experienced but there was a little more involved than what he had planned. Other than that, he did a very good job.

The rep knew what she was talking about and everything worked out great. The quality of the work was great. A couple of the jets were clogged and the techs came back and fixed those. When they did that, they showed me a little more about the features. Everything looks good now.

Ordered a walkin tub/shower for my disabled wife.... Paid the almost $2k deposit. Unfortunately my wife died before installation and American Standard people refused to refund my deposit. A Tad ** refused the refund and claimed to be giving me a "break" by not enforcing the contract we had signed. Legally I have no recourse, but to warn all of you about these people. Do not walk, but run away from these people.

The rep explained everything and he was really good. The installers were awesome and everything's great. I love everything about my tub.

The installation was great. The guys who came to put the tub in were wonderful. My uncle who died a few weeks after the tub was put in absolutely loved it.

The installation was quick, easy and clean. We like the quick draining and overall comfort of the tub.

The salesman was very knowledgeable and gave us exactly what we wanted at the price we were looking at. He walked us through and even showed us a video on how to operate the tub. The installation wasn't easy. The techs had to run some electrical lines but they did it very professionally. The tub helps out a lot with arthritis. It has everything we need. The buttons that turn on the jet and the bubbles are hard to operate. But other than that, it works pretty well.

American Standard seemed like they had the fairest price for what I was trying to get done and they were the most responsive as far as being able to get in there quickly and do what needed to get done, even though it didn't turn out that way because we had some other issues. One of the technicians died, and something else happened and pushed us back about a month. But the rep communicated and we made sure everything worked out.

Working with the rep and the installers was good. The new tub is safer than the old-style one I had. It's doing its job. But you have to wait until the water goes out before you can get out once you get in.

The sales rep was awesome and the installation of the walk-in and shower was so quick. The installers were on time and they did everything like you expect the job to be done. They cleaned up too. Everybody's over the moon with the quality of work done. I have people I ain't heard of just showing up at my house and taking a peek at it. My mom has been very pleased as well. She can do everything herself because of the way they installed the shower thing in the middle so she can just reach off the seat and grab that thing and rinse herself off. The only problem I have is adjusting the temperature on it. She said the water's coming up too hot because she doesn't know how to adjust the thing. The tech showed me how and I did it and it was good. But now, I don't know how to make the water cool. Other than that, it's comfortable for my mom. Getting in and out is easy. It's set up perfectly.

My experience was very good. The installation was very quick and painless. They were professionals. The tub is very relaxing and the massage jets are great. The aroma smell with the air jets is very soothing and relaxing. The tub is also very efficient and it doesn't use as much water as a regular tub. It empties out very quickly too. Its quality is right up in the top.

It was very nice working with American Standard. I like our walk-in tub.

My experience during the installation was pleasant. The men were clean. They were polite. I love everything about the tub and would recommend American Standard.

I had a very good experience with the rep. But the door was not measured correctly so we had to get it taken out to get the tub in. Also, getting the tub around a corner to get it into the bathroom wasn't measured so the wall had to be cut. Other than that, we are enjoying the new tub. It's very easy to get in and get out and not feel in danger. The issue is that when I get in, I have to play with the water to keep it warm because it's not warm enough. But I deal with that.

Working with the rep and the installers was very good. The tub was installed in a few hours. The Jacuzzi part is my favorite feature.

A woman came out and she was very helpful. I always had good dealings with American Standard with the lifetime guarantee. Anytime I called them, they had always sent out products that I needed, to replace the part that was broken or worn out. The job that the three men did was fantastic. It was good. Compared to what I had, the American Standard walk-in bath is fantastic. The hand bars and the chair are my favorite features for my age-old body.

Recently purchased a home with the walk-in tub and warranty is voided after ownership transfer. The tub is leaking and no one is able to repair or service. Called American Standard and they are no help, apparently, they don't care if you don't have warranty anymore. I expected much more for a 15k tub.

The rep seemed nice. I tried them out and I was happy with my end results. We had a couple of weeks where after they said the installers were gonna be there, they never came or called to make an appointment. Also, it took a while for them to get the tub in because my bathroom had an original shower tub unit in it. It took five days for two men though and the money I paid was a little bit much too. Other than that, the quality of work was good and I'm satisfied.

We went online and got the top companies that had the 5-star ratings. Then it came down to two companies and we felt more comfortable with the sales rep in American Standard. Two guys came in to do the installation. They were very nice. They had to take our other shower out and put the new one in. I was pleased with their work. My husband is disabled and this bath has the safety bars and the seat in it for him. He likes it. He can take a shower again. The safety bars allows him to pull himself up so that I can wash him easier.

The rep, Raymond, came out and explained everything that was going to happen, what it is and what I would get, and that's exactly the way it happened. American Standard came in, got it done quickly, and everything's working fine. I'm not disappointed. From the time Raymond came in till the time the tub was installed and ready to be used was five days. It's nice that the factory is just about less than 100 miles away. That helped.

For about 40 years, I've had thousands of American Standard appliances from commodes, sinks, urinals, and all kinds of stuff. I know from personal experience that American Standard was not the cheapest, but not the most expensive. And with everything I ever put in there, I never had any trouble. I’m satisfied with them for 42 years. So, I know their stuff is pretty good.

American Standard's in-home sales rep is very intelligent and very good at his job. The installers were also very good. They even did some extra stuff for me. I have a walk-in shower in my master suite. This new one was put in the house’s bathroom. I don't really use it. I have a grandson that lives with me and it is very helpful because he can just go in and turn the water on and he can take a shower.

The guy from American Standard that came was very professional and thorough. He seemed to know what he was doing. He communicated well. Everything went well up until the point when the team had stripped the old stuff out. And they saw a termite condition and had to stop what they were doing until I could get that corrected. I had everything treated and cleared up in four days, and they had to put me back in their schedule. So, the total time that they were away was somewhere just under a week. The total finished product is very satisfactory.

Working with American Standard was great. The guy came in and explained everything, and measured everything. There was communication there between the installers and the salesman. I was supposed to have furniture moved. I said, “No, you're supposed to bring it through.” I had a door on the bathroom from the outside. He said he had to call his manager. Then he finally got it the way it was supposed to go, and then they got it installed. They installed it in one day, which I thought was great. I love the new tub. The jets are relaxing. Th tub's been great, and I really enjoy it.

I felt that American Standard was the best one to go with. They're a little bit pricey, but I felt it was worth the money. I was pleased with the service. The installers did an excellent job. It took longer than they thought, but they were willing to stay until it was done, even though they went a day extra. They had come from a long distance. I understand the workforce these days is a little short in places, but they spent another night in order to get it done.

I heard good things about American Standard and gave it a try. Their sales rep showed me the different things that their product would do and explained that. The installer did a good job too. I really like the tub but I wish I had not gotten the bidet thing. I don’t particularly care about that and the big wire thing is sticking around the backup. That aside, I like the bubbles and I love being able to have the handheld thing that I can use the way I want rather than just a single shower. I recommend American Standard.

American Standard was the best one among the companies we looked at. Their salesman, Dennis, was super and he presented everything really well. We were sold on the product. During the installation, my wife wasn't happy about the way they left some of the material where it was sort of dark on the edges. They were also supposed to put a drop shelf behind the tub and underneath the window. They did not do that and we called and told them. Also, my wife said the jets are not as strong as the walk-in tub that her friend had. Other than that, the product works well.

The sales rep was excellent. He went into detail. This was quite an investment, and we had a lot of questions, but he knew the product to the point where it was able to be understood. The tub is installed, and looking at things yesterday, I'm assuming the plumbing has been done. They're here today doing the electrical hookup. They're running an electrical wire from the circuit breaker to the step-in tub this morning.

The sales rep was absolutely wonderful. He checked in with us and was always there when I needed to call him. He made a smooth adjustment for us. The installers were a 9 out of 10 too. They were finished, but American Standard didn't see the order for the shower and curtain. I just received that a couple of days ago, so they're going to come and install that. I told the guy there was no rush, but he was right on it and said he'll be here today or tomorrow, which would be fine. I would definitely recommend them.

The sales rep was very professional, knowledgeable and polite. He knew his stuff. The installers were amazing too. They had to move the piping from the left side to the right side and put in a new electrical line to run. They worked their butts off and did the job in two days. We're loving the tub, and we're having a great time. I like the fact that I can just get in, fill up the well, and do my legs. I don't always need the back, but the legs, always. My friends are very impressed.

I had a salesman come to the house, and I had a number of specific questions because I have an older home. It's two stories, and I was concerned because I know that quite often the salesman knows absolutely nothing about installation. I asked him point blank if he had ever done any installation, and he told me, “Oh, yes. I was an installer for years. I got too old to do that. And now, I’m selling the product.” I said, “Okay.” I assumed that he knew what he was talking about and he wasn't bald-faced lying.

My experience with American Standard was good. They came when they called and when they said they were going to come. The guy broke the toilet, so he came the next day and put in another toilet, but there was something weird about it. It kept making some noise and it was wiggling around. Finally, I figured out after about three weeks that the toilet wasn't bolted down right. I called American Standard about three times, and it took them a few days to get back to me. They had a guy come out and bolt it down. Also, I can't lay down in the tub, which I thought I would be able to. Other than that, I like the tub, including the air bubbles and jets.

The guys were really good. The sales rep was very knowledgeable and answered any questions that we had. Installation was three days, and the quality of work was great. I like the air jets. They're comfortable and not hard on the body. My knees are bad, and I can't get into a regular bath, so being able to sit down and enjoy the jets and the air was great. Being able to get into a hot bath with aromatherapy is great as well. It relaxes the body and makes me feel good.

The sales rep was very informative and worked with us on the price. She gave us the best price of the three people that we quoted. The installers were very good too. Before the guy left, he gave us a review of the tub. One thing I did not know about the tub, it's got speakers in it. It’s got Bluetooth and I can hook it up to my phone. The other thing that we like coming out of it too is the way we access the tub. The door goes inward, so we can step into it. The other ones didn't have a cut-out to where we could get in. I like the door on this a lot better.

The sales rep, Vicki, was very professional. We had several people come out to the house, and she gave us several options whereas other people didn't give us a choice. So I was very happy with her in that way. However, there was a problem with our product because we ordered the bigger tub, the 60-inch, because I'm very tall, and she did not know it did not come with an outswing door. We went out of town, and American Standard gave us the first available schedule as soon as we got back. That was very timely. They're installing right now.

All my bathroom stuff from since I was a kid was American Standard. I needed a walk-in tub, and I went to American Standard. I could have gone anywhere but I trusted them because I know how old the company is. This is a big company in the United States. I thought I was going to the tops but it was a big mistake on my part. A salesman came to the house, and he was a very nice, young fellow. We talked about what I wanted and what I needed. The total was over $20,000, which is a lot of money for me. I had to take a loan on the house for that because I have to take care of my wife. He called me at one point and said it was all set up and he said, “You’re gonna get $500 back.” They were giving away a free bidet with a walk-in tub and a shower. I said, “No, I don't want that. Give me something else.” So, that’ll be $500 back, but I’ve never seen a check yet.

We called American Standard and they came out and did a really good job. We really like the tub. Everything seems to work fine. We're really pleased with it. I like the bubbles and the jets. It is good for helping with getting the muscles stimulated that my husband needs to help him with his arthritis. When he gets out of the tub, he feels better than any other time and it stays with him for a few hours.

When the representative got here, he was very, very thorough. He spent about three hours going over everything, all the way down to the hardware, which is unheard of. It was very impressive. He didn't assume that I knew anything or that he needed to leave out anything. He was very well-trained. The two gentlemen that came for the installation took charge of what they had to do. I only had to show them where the electrical box was so that they can make sure that the current was coming through the way it was supposed to and identify the main current. Once they did that, they pretty much had it all under control. They did a good job. They cleaned up like they were supposed to. Everything was sealed the way it was supposed to be. They put things back in place as if they were always there.

The salesman came by and gave me a good deal. He knew the product and everything he said was true. On the install day, the guy came out, did what he was supposed to do, and left. He didn't waste any time and showed us how to work the tub. He filled it up with water and said it'd be 24 hours before we could use it. Then after 24 hours, we let it out and everything worked perfectly. Our tub has the air, the blower, and everything on it that he said would work on it. I take a bath in it every night and I like it because it relaxes me.

The installation was good. But the tech blew out my water pump to my well and I had to have that replaced before they could finish. That was another $1,500 on top of everything else. This tub was a $20,000 mistake that I'm gonna have to correct. I can't stand up and take a shower in it. The step down from the walk-in tub itself is dangerous. If you're elderly, it's much too high and I have to sit there for 20 minutes while the thing fills up. It's useless to both my wife and I. I'm not happy with it. I'm gonna have it torn out.

We had the tub removed and a walk-in shower put in. We also had a chair installed for my wife to sit down on because she was starting to have heart problems and she couldn't stand for very long. Everything that the American Standard salesman said was going to happen happened and the walk-in bath is working great.

What was originally supposed to be three days installation turned out to be four days because they made a bit of an error on the floor. They had to knock out a wall, take down my old shower stall, and put a little bigger tub in there. They didn't realize that they were supposed to leave the floor there because it was on the outside of where the tub was going to be. They took up part of my tile floor. I had to go out and get some new tiles. You can't match them anymore because there's no wall. I had to get something as close to it as I could get, which I did, but it took a little longer. Instead of ending on a Friday, it ended on a Saturday. But they were very good. Their boss came a couple of times to see how they would go on and what they were doing. I spoke to him about different things. The crew didn't speak English very well but seemed to know what they were doing. They had no problems getting it in. They took their time and did it right.

I like to sit down and soak for a while in my American Standard tub. I like the jets, too. Using the tub has helped my leg a little bit and overall, I would recommend it.

The guy came out and gave us an estimate. He was really professional about it. They said, “Now, it could take a month to get everything lined up, get everything made. And we'll come out and put it in.” We said, “Okay, we can hang in there that long.” But within two weeks, they were calling and saying, “We have your shower unit. When can we come put it in?” That really floored us that it came around that quick. The guy that did the installation was really great and he answered our questions. He was very efficient in what he did and cleaned up after himself. It took part of the second day to get it in but it all went really well. We love it. It’s great. My mother-in-law can get in and sit down, and use the handheld and take her own shower. So the whole experience was good. It's a very good product. From initial contact to the installation, it was great. The service was awesome. All the people that we’ve talked to and worked with were very courteous and kind.

My experience with American Standard went really well. It helped that I'm a Christian and my sales rep and the installer were Christians. They kept things the higher standards like any job. It took a little more work because they were trying to tear out stuff because our house is technically a trailer with an addition even though it doesn't look like it anymore. The bathroom is like 4.5 feet wide. So, that made it fun for them to get in there and do stuff. There are maybe a couple of spots where caulk got somewhere where I didn't want it, but that's not a big deal.

American Standard was excellent. They came to my house and explained everything to me, except for they were telling me about the little seat that goes into the shower, that was too big. Our shower is not that big. But having the walk-in tub is a lot safer because they got the bars now.

Working with American Standard was good. The installation went well. They did it within a few hours. I like the product. There could have been a little bit more room there, but that's fine. I like that I can sit in it and fill it up with water.

The workmen were very professional and they did a good job. They found a problem with the tub and they had a solution. They asked me what I thought and I agreed with one of the suggestions. I would recommend the product and the workmen that came in. I like that I can step in easily in the tub. You don't slip on the floor of it and it's easy to regulate the heat on the water.

We were going to get the price from American Standard versus others, but American Standard's sales rep came in and she knew everything quite well. She did such a good job, we just signed the contract right then. The young man did a good job with installation too. We've got one thing that he's going to do for us, but he's busy right now and I understand that. He'll be back. My wife uses the tub and she's plenty happy with it. As long as I can keep her happy, that's good news. The only thing bad about the whole thing is I have to pay for it.