American Standard Walk-in Baths Reviews

They sold me one bathtub and I was very happy with them. In two weeks, they're supposed to come to do another one. The same sales rep came for the second one and he was very nice and professional. He explained what they're gonna do and showed samples. Also, I was so happy with the first installation team that I asked for the same guys. The job was very clean the first time. You couldn't even tell that I had construction.

American Standard's sales rep was pretty straightforward. We narrowed our choices down when we told him what we wanted. We were looking for a regular short bathtub so we could use it as a bathtub or a shower. The installation took almost two days but the installers came out three times. The first time, they brought the wrong tub or the company had sent them the wrong one. So, they had to go back and come back two more times. They came out of Louisville to Anderson, which was about three hours away, so it took them a while to get here and a while to get back home. The price was a little bit higher than I wanted, but it was fine. I needed American Standard and I felt comfortable with them. Plus, the tub is really good and everything on it works easy.

The rep wasn't pushy and he explained everything well. The installer was very good. The tub is overpriced but it helps with my circulation a lot. I love American Standard.

The sales rep answered all my questions and seemed to know what he was talking about. The installers were nice guys. They told me what they were gonna do. The tub wouldn't fit in the bathroom, so they had to take out the door frame and set it to the side so they could get the tub through the door. I told them to go ahead, but I didn't know it was gonna be that much work cleaning up the mess afterwards. Now I gotta paint it and change my wallpaper. That's a little extra work that I gotta do that I didn't realize when they had told me about it.

I initially talked to a phone rep who was enthusiastic and knowledgeable. But I was frustrated that they didn't tell me what the cost of the tub was going to be. It wouldn't have changed my mind but it would have been useful information. Then I had a sales rep come to my house and do estimates and the full sales piece on Saturday afternoon. She convinced me during that meeting that American Standard was the way to go.

The salesperson with American Standard said it would be better to put the tub in the guest bathroom. I wanted it in the master bathroom. When the installer came, he said it would be easier taking out the shower in the master bath and put the tub in because our guest bath has a steel tub in it, and he couldn't cut it. The old tub is between 7 and 8 ft long. It was a special order tub back in the 70s, and they would have had to chuck out a wall in my family room to remove it. They would have to open up the front door opening to get it out of the house. He agreed with me to put it in where the shower was, then he took out the shower and put it in.

A guy named Michael came and explained to us about American Standard. He showed us the book he had with all the pictures and told us all about it and how to do it. He was informative. We put a down payment on their walk-in tub and they came and put it in. A couple of guys came at 8 o'clock that morning. They had to run a lot of extra wiring from out at the junction box and across my patio into the attic and then down in there. They had to tear out a vanity and the cabinet all the way down there. They got out the tub and put it in. I thought they were not ever gonna get that finished but they had everything cleaned up at 8 o'clock that night.

I bought a walk-in bathtub from American Standard, specifically due to the safety features that were described by the salesperson. After purchasing this $16k jacuzzi tub for my elderly mother who had Alzheimer's, she started getting frequent UTIs. I thought it was strange but we believed the cause was her age and her disease. We got her on antibiotics and took care of it but it kept happening. This went on for a year. Ultimately, my mother got pneumonia and in her weakened state, died. At the time, I thought it this was due to her age, 80, and her fragile state. It was not until I started getting UTIs from using this "safe" walk-in bathtub, that I put it together. I am a 43 year-old male. It's extremely rare for my demographic to be getting UTIs.

Both the salesman and the installer did a great job. I wish I would’ve had the bathroom more ready, but I told the installer what I had and he said, “That should be fine.” The contractor that I had and the installer talked it over, and it worked out okay. I had a leak, and it was gonna be cleared and ready, but it wasn't tiled yet. The installer couldn't finish something. We also widened the door, then we had to widen it a couple of inches more for the door to fit. The contractor did that, and it’s great now. A certain kind of cement board for insulation along the tub was put in too.

American Standard has made products for years. When I was interested in a walk-in tub, they were the people that I called because I knew that they had been around for a long time and were a good reputable company. I knew I was getting something that was on the high end of pricing and I was going to get everything that came along with that. They'll stand behind their product and that was my reason for going with them. The sales aspect was very good. The salesperson who came knew the product was efficient and had the information, dimensions, and everything for them so it all worked very well. It was a very good presentation. I watched some of American Standard's videos that they have too and they were very informative.

The sales guy was very nice. The installers were supposed to come on a certain day, and the day before, they had a problem with getting the materials, so they had to postpone it for about three weeks. But it wasn't anybody's fault. When they came in, they were very nice and professional. They knew what they were doing. It took them a day and a half. They were out of here the next day. I'm very pleased with the quality of the work done. You can't tell that they were here. The tub is very relaxing. The only thing is that we have a 50 gallon hot water heater, and it takes up all of that. The last few gallons come out lukewarm. But it works out okay.

The sales representative was very professional and thorough relative to information and it was easy to understand. The installers have pleasant personalities and they were respectful. The installation went okay. But they could have cleaned up behind themselves a little bit better. It took me a while to notice everything. But I did notice that there were some smudges on the walls here and there and on the door. Other than that, the actual construction was done well.

The installation team kept me apprised of everything. It took them a while to do it. I had an application that had a glass door and when they were finished, they never put the glass door in. So I had to call up and ask them why that wasn't installed. I had to wait an extra week for them to get the glass door in and to finish the glass door. But that was no big deal. It was okay. The quality of work was done well. The only thing I'm unhappy with is the sliding door itself, at one side, doesn't come up all the way to the wall correctly. It's lopsided a little bit.

The rep was very thorough. He explained what was available and the positive features of their system as opposed to others. It could drain very quickly so you wouldn't get cold while trying to wait to get out to dry. I clean it every time I use it. So I turn on the fancy drain. While it's draining, I'm rinsing off the sides and cleaning them. By the time it's finished draining, I'm ready to get out and I've cleaned the tub too. I got the shower too so I'd have that option. Originally they told me installation day would be in three weeks because they had to get one in stock. I was hoping to get the tub in before I had carpet put in. They called and said they found a tub in a close area that they could pick up. That worked very well and I had that tub put in before my carpet came in.

American Standard does what they say they're gonna do in a timely fashion. We also saved about $3,000 off the installation over another well-known brand. We like that they have a lifetime warranty and that they do their own work rather than sub it out to another company. They had to cut the wall out in the hall to get the tub in. When they did that, they went the extra mile and put a wider door in rather than just redoing the wall. Later on in life, if we have to use a wheelchair, we can get in there without having to get out of the wheelchair then maneuver it in. After they installed it, we had a problem with it draining properly. Because of our drain situation, they came and tore it all out. We fixed the drain and they put it back together. It didn't cost us anything extra. Our walk-in tub works perfectly. If we happen to work out, it's nice to be able to sit in there and relax.

I had a good rapport with the guy that sold the tub to us. He was good. He explained everything to us and assured that whatever he told us was what we would get. He stood by everything that was said. The installers came in and did what they were supposed to do. I'm enjoying the tub. My husband and I enjoy the spa part. We had a good experience with American Standard.

I needed something right away to help out with my arthritis and my lower back pains and American Standard was quick to respond. The sales reps were very professional and I had no problem understanding the instructions of how to operate the tub. So, I was very well satisfied with them. The installers were also very professional and did an outstanding job. They left my bathroom clean and usable. I love the Jacuzzi part when I turn the jets on and I love the little beads that they put in to change the water to different colors too. That’s very relaxing for me.

The sales rep was professional and good. We looked at where the walk-in tub would go. She measured everything and said it would fit in the bathroom. She showed me the different types of things that it had to offer and I liked it. She used to install them so she knows a little bit about them. I was having some trouble. I'm medically handicapped and when the other tub went down, I saw a decline. When American Standard installed the walk-in tub and I started using it, things got a lot better. Everything they said was true and everything they said would happen, happened. The price is up there. They're not inexpensive types of tubs but the quality of the product is good.

I spoke to several companies and most of the companies wouldn't come talk to us because we were in a three-floor condo unit. They wouldn't come to anything that was higher than two floors. American Standard did which shocked me. Sean was my sales guy. He was awesome. He had to come a long way to come see me and never made me feel I was wasting his time or it was a hassle. He had an answer for every question that was very reasonable. He didn't hesitate. He didn't come across as a salesman compared to when you walk into a car showroom and you get attacked by six people.

Everything was upfront with the sales rep at American Standard and dealing with her went very quickly. The installation team went through the process and how long it was gonna take. I had two tubs done, upstairs and downstairs, and they asked me at what height I wanted certain things installed, and everything went as requested. And the price was just right.

American Standard had more bells and whistles for the money than Kohler and Safe Step. I didn't want a full-blown tub and Kohler couldn't do that. They didn't have anything besides a soaking tub and the one with all the bells and whistles. It was the same with Safe Step. But American Standard had one in between. We're happy with the tub.

The reps were very courteous, respectful and helpful, and installation went good. I like how the installers did it. They put my tub in and the shower, the wall and baseboard. They did it nice and quietly. They did a good job and cleaned up behind them really good. If American Standard continues to do their job good like that, they'll get many more customers. I wish I could get another tub, but not right now.

I like the width of the seat of American Standard. Most of the tubs are only 17, 18 inches wide. The American standard tub seat is 25 inches wide. I got this for my wife and she's fairly large, and those smaller tubs, she just would not have been able to fit in. The sales rep did a good job presenting it and what our options were. The quality of work done by the installers was very good too. My wife has mobility issues, so trying to get into a shower or a regular bathtub is impossible. Shower is difficult. The tub works really well. It gives her an opportunity to soak and do stuff safely that you can't do in a shower or a tub. However, we've got a problem with the controls that control the vents, and the lights have quit working on the unit. We called the other day and they're supposed to be having a service person call or come out and replace the unit.

If you’re looking for something, American Standard would be the company you should go to. Their price was very competitive. And they would do more than other companies were doing. Other companies came to my house and just wanted to put a Band-Aid over a Band-Aid. American Standard said, "No, we will strip everything down and put it up, everything new." The representative was very good on explaining things and what needed to be done. He was straightforward. He explained the best options. We were not looking to spend a lot. He hit the lowest price to the highest price and he explained to us, "This is what they would do."

The tub is very well built. And all the features of the unit that the rep pointed out made it more convincing to me to buy one. The pump in it for draining it drains this whole tub full of water in a little over two minutes. It takes 12 minutes to fill it up with the water. But I can use it then like a leg massage while it's filled up. So, when it fills up, I got a lot of time into the whirlpool already. Buy one.

Our walk-in tub made things a lot easier for my wife. The installation was professional, very quick and neat. I was very satisfied. Everything works perfectly.

The sales rep who came by was upfront and somewhat honest. He made his pitch and he talked about what American Standard had to offer. I purchased a spa tub and I got the toilet for free. The installers were pretty good. They did the installation in one day and they did a good job cleaning up and everything. The tub is kind of small, but it worked. It takes a while to fill up, though, and I got a 50-gallon tank so I don't know why the water runs cold before it fills up. But then, it broke down. The drain plug started leaking water and they told me they were gonna send out this drain a week ago but it still hasn't gotten here. I had to call my homeowners insurance and it still isn't fixed.

Our experience was very good from beginning to end. The rep was well-informed about the product. She knew what she was talking about. The tub we got has 40 jets and a handheld shower. It also has light therapy. The jets and air jets are my favorite features. My wife has an arthritis pain and I'm trying to get back to my mobility. We couldn't get in and out of our bathtubs or our shower. So far, we're happy with our walk-in tub. The price was competitive too.

The guy from American Standard that did the presentation was good. The installation worked out well. The installers were professional. They did it within that day.

I'm thoroughly enjoying my American Standard walk-in bath. The rep was very polite and she knew exactly what to do. The two installers that came were also very nice to work with. I like everything very well except for the showerhead. It needs to be curved.

The sales rep was very good. He went through and explained everything and told us everything about the product. On install day, the crew came out that morning then left that night and I had a new tub. They were all very nice and knew what they were doing, and it was very smooth. Also, the quality of the tub is excellent and it's definitely easier to take a shower or a bath. It's more comfortable to be able to go in. My husband is very elderly and not really well, and he can take a shower in there and he doesn't get near as tired as he did in the walk-in shower. It's great. We can fill up the tub or we don't have to fill it up, and considering how much water goes in there, it goes very fast. I like the jets in the tub as well. It helps to relax the body. I would tell people to go with American Standard, because they have the best program if those people have problems with their tub. It's a lifetime guarantee whereas other products are not.

I liked American Standard's product, the pricing and the financing. The sales rep was very straightforward and pleasant. The installers were here just one day, and they were very efficient, very pleasant and did a good job. As far as the product, I do feel more relaxed and safer. The doors are my favorite part. I like that American Standard is the only company that had two barn doors that both slide. I like the weight of the doors. They're heavy. I have recommended American Standard to several people.

The sales rep seemed quite knowledgeable and didn't make it sound like if I don't do it today, I don't get the discount. There were some delays with the installation though. The installers gave me an arrival date and then, they called and canceled. They gave me another date and they canceled that for another few days. And when the man who was installing the walk-in bath came in, he said I was told it was a one-day job but it would take three days. He was upfront about it and was done within three days, and everything has been working fine. He took the old tub, got rid of it and installed the new toilet. I wanted to keep that just in case one of my other ones broke and he took it outside and put it where I asked him to.

American Standard did an awesome job. Their reps were very informative and good. The installers were great. They were very friendly. They came in, did their job, and were very efficient. As far as the tub, I like the jets.

I am happy to have an American Standard walk-in tub. It's very enjoyable to have such a tub. The people who came here and installed it were very good people. I enjoy their work. They were very neat and did a good job. Also, the sales rep was a nice person and explained everything to me.

The rep who sold me the American Standard gave me his cell phone number so I could get a hold of him any time. He answered all my crazy questions. The installation was a little rough but it was totally my fault because I wanted the tub to fit a certain way so it would be easier for me to get in and out of. There was a large space and they had to fill all the space behind it. There were a few problems so they tore out the tub and damaged the wall. They tried to fix it but it was never fixed. So, I hired a contractor.

The rep was very professional and he knew what he was talking about. He measured everything and gave us a perspective of what it would look like. The installers were excellent. They spent all day with us because they had to get the old tub out. We also got a toilet as a bonus to us for getting the tub. They stayed 'til they had the job all completed. We use the tub frequently. At our age, we get sore easily. So it has been very helpful for us. The air bubbles and vibration of the water have been our favorite features.

The sales rep’s home visit was great and helpful. It took the installation team nine hours to get the walk-in tub installed. Everybody loves it.

American Standard did everything they were supposed to do. They're expensive but it's worth it considering that they do all the work and don't have to call a different plumber. They sent the workers out, put the tub in, and everything went fine. The guys were wonderful. I love the tub. I like that I can sit down in it and relax. I've told my brother about it. He's already looking into getting one, and so is my sister.

The sales rep explained everything about the American Standard walk-in bath to us and it was everything that we wanted. When the installation guys got here, they got the tub out, set it out on my car porch, and demonstrated to us how it works. They told us to sit in it before they even put it in, so that was good. We were shown how to close the door, lock it, and open it up. They've done good quality work and we were well-pleased. They fixed everything back up nicely, too. I like the jets in there. I had surgery on my feet and I just lay my feet up there with the jets on. I let that work them over really good and it helps. You can just sit in there, relax, and enjoy yourself. My wife loves it, too. It's really a convenient and easy way for maintaining our personal hygiene. And if anything should happen to either one of us, we'd still able to live in our house instead of having to go to a facility.

The sales rep from American Standard was very nice and the communication was excellent. I didn't haggle with him and I was happy. For the installation, at first, I was a little worried. But the installers were professional and they worked all day. They got there at about 10:00 and they didn't leave until about 8:00. They had to do a lot of stuff that I thought was above and beyond to put in. I also got a toilet and they took out my bathroom vanity. I didn't have any idea they'd have to do all that. Then they put in new electrical plugs and water lines. They did a wonderful job and I felt bad that they didn't even hardly stop for lunch. They were elderly gentlemen and they drove all the way back to Maryland that night. So, I really appreciated their hard work and I hope that company appreciated them. So far, the walk-in is very convenient to use. There are two things I wish they would change, but it's been very nice and I've enjoy it very much.

We were interested in a walk-in tub and we did a research on the internet. We had one company come in, give us an estimate, and describe their product. Then we had a representative from American Standard come in and we thought theirs looked like the superior product. It has worked very well, too. I have a little problem with the controls but it's very good. We had to replace the water heater, which we expected because we were told that the water heater we had wouldn't supply enough water to fill it up. Once it's running, it heats the water, so it is no problem. Also, my wife is disabled and she has trouble getting up when she's sitting down in the tub. And part of the problem is that if you're using soap, the flooring of the tub is very slippery. We had to buy a pad to put down there so that she could get her balance and pull herself up.

The rep was knowledgeable of the gear. In fact, he had all the information and all the answers to the questions I wanted answered. The tub was installed in my parents' house and they had no problem with the installers. So far, so good. We had a little hiccup with the complimentary toilet that came with the tub though. My mother wanted to make a change and screwed everything up, so it was on her that the problem took place. When I would call American Standard to ask questions about it or figure something out, it took me a while to get to who I needed to talk to and I kept on missing people. They had to call me back, and sometimes, it took two days. Still, it wasn't horrible.

I got online and looked at what Liberation walk-in tubs look like. I had no idea of the cost so, I called for a quote. The representative came to the house and sold me on the idea of it. I asked him how soon I could get it done and he got me taken care of so quickly that my head was spinning. The installation was a little bit of a hassle because the installers had to do some strengthening of the floor because everything in the house that we got is 40-something years old. They had to strengthen everything underneath the tub because it weighed so much.

American Standard was ranked number one so we went with them. Their sales rep was very nice, pleasant, and not pushy. She did not try to hype anything and just told us the facts. She explained that some of the door frames would have to be removed and then replaced once the tub was put in. It was very thorough. She measured everything. The installers were very pleasant and easy to work with. They got the job all done in one day.

Everything was good with my experience with American Standard. They were friendly and they cleaned up everything when they left. They vacuumed my carpet too. They also put a new faucet on and that was the main thing I like. They did everything they said they were gonna do. They did it on time like they said they would. Two days or less. I knew how to use a tub, but they still showed me to do it this way, do it that way, and they showed me everything worked.

The rep knew all the ins and outs. He had worked for a competitor and he could tell us the differences between American Standard and the other company that we were considering. He was very relaxed and personable. He made us so comfortable about the product. He also gave us tips on how to clean it. The installation was great and we're thoroughly enjoying the tub. It takes a lot of water but it's something you just have to do. My husband has back problems so it has been very helpful for him. I highly recommend American Standard.

The tub feels good. I like it. But one thing I have about it that I didn't realize whenever I got it is you can't use too much soap in it. The bubbles take over. If you just use it way down on the low level, it's alright. It's best to go ahead and take a shower in the other bathroom where I can suds up and get good and clean. Then I'll towel off and go sit in the hot tub.

The main thing that got me to go with American Standard was the no downpayment after one year. The rep who came our to do the presentation was very good. She was very friendly, very understandable, and easy to talk to. As far as the product, I got the combo. I got the shower, the tub, and the toilet with the bidet. So far, everything is good.

American Standard Walk-in Baths responded to my request for information. Their rep and the installers did a good job. The walk-in tub is exactly what my wife wanted.

I recently purchased the "Liberation" walk-in tub. My salesman, Daniel **, was friendly, professional, knowledgeable, and did not pressure me, and answered all my questions. The installers, Jeff ** and Alfredo were meticulous, knowledgeable, polite and professional - they left my bathroom work area clean and explained how to use the tub so well. I had done a lot of research before scheduling an appointment and I am so glad I went with American Standard - AND, the tub is pretty and awesome. So glad I made this decision!!

They are Awful. Lack communication skills. They Can't use the phone. Won't return calls. Called corporate multiple times. Left message. No calls back. If the they are treating me like that now imagine AFTER the install. Bad vibes. Big turn off. Not interested any longer. No go!!! Screw them. No longer interested in their products an services.

I could relate to American Standard's sales rep and he did a wonderful job of explaining everything to me and showing me what he had to offer. I also had a wonderful relationship with the installers and it took them almost two days to finish. I like my walk-in tub and I feel more relaxed after using it. But I'm still learning how to use it and do it perfectly.

American Standard came out and did a presentation. I didn't want some random person they pick out of a phone book to come and do the installation. I wanted somebody from American Standard and they sent me somebody from American Standard. The tub looks good.

The initial sales guy did a great job at the beginning. He built rapport and knew his product. From the beginning, I told him we weren't gonna do anything that day. At the end, he said, "This is what it's gonna take to deposit today." I said, "I told you we're not gonna do today." He totally flipped the switch, shut down, turned into Eeyore, tucked his tail between his legs, started to pack everything up, and walked out. He wouldn't leave a card or a name. He wouldn't give me a copy of the estimate. I had to chase him out the car and say, "What's going on here? You're shutting us." He said, "Everyone always buys it on the spot. Now, I have to come back if you wanna do it later on." But American Standard did a good job during the installation and it's a good product. It's for my wife and she loves it.

I liked the presentation. The rep didn't pressure me and explained every detail from the options I had. It was easy for me to device. When I moved into this other home that needed a renovation, I had her come back to give me an estimate. I was very impressed with what the installers did. They were very professional. I love everything about the tub and I'm happy with everything.

I gave American Standard a call. And one of their reps came out and talked to us about the tub. Once we saw what we like and if it was in a good price range, we'd do it. So, it turned out American Standard was the only company we seriously talked to. The representative had her literature and sales kit. And she sat down and talked to us, found out what we were thinking of doing, got a feel for what we were after. After that, she showed us the product. And we were able to ask her questions. And we just made the decision to move forward.

We had their sales person come out and it was very good. Also, the installation was very fast and well done. They were real good people. I like the walk-in tub and it makes us feel better. It's kind of expensive, but it's okay.

I've been thinking about purchasing American Standard for a long time. We had been using either a tub shower combination or a stall shower. It was fiberglass. It was very difficult to clean. Very cramped. I couldn't bend over without knocking my head against the wall. It was very unsuitable. The American Standard rep was very informative, helpful and friendly. He answered all the questions I had. The answers made sense to me.

The salesman explained everything very well. He was very professional and good at his job. The plumber and the electrician were very good as well, and the installation went wonderfully. The quality of the tub is very good, and I enjoy it. It makes my back and legs feel better. I feel safer as well.

The installation was good. It only took about six hours and they were neat and did a good job. I went with American Standard because if something happens to that tub, I don't have to pay. American Standard takes care of it. The quality of the tub is excellent, and I like the jets. The tub helped my wife out a good bit because she gets up with a lot of aches and pains with arthritis. She really feels good about it.

I remembered from being a little girl that we used American Standard in the house like the bathroom had American Standard commodes. So, I went ahead and I called them. The sales rep came out and talked about that tub and how great it was and how they made the best tub. They were the leaders in making tubs. The installers had brought the tub up on the porch, and I managed to roll out there and look at it. It is nice. I've used it once. The only thing that we had a problem with was me getting in and out because it seemed like it was an ordeal.

My experience with American Standard was good. I liked the price, and it had all the features. For some of the others that I had looked at, you had to pay extra for some of those features. The sales rep did a good job. The installer installed it in a day. It was just the one piece that goes behind the knob on the end, they sent the off-white, and I wanted light white. It was right during my vacation time, so he ordered it to have it shipped quickly to me, and it came the day we were leaving. So, he had to wait until I got back from vacation to come and finish it up. I called him, and he was here that day. I'm loving the tub. It really is good for my back.

I checked different step-in tubs and decided on American Standard. I liked all the features. My favorite is the quick drain. The quality is good, but that door is a little bit tight for me. I’m getting in sideways. The one thing that I've seen strange is when it blows out of the tubes. There's rust that comes out. That was kind of a surprise. My husband uses Epsom salt, and I think that might be what's causing it. As far as the sales rep, he was very helpful and informative. He thoroughly told us everything we needed to know. The installation didn't take very long. I thought it was gonna take two days, but it was done in one day. The installers cleaned it well.

The sales rep from American Standard was knowledgeable and answered all our questions. There are no guessing games. Everything was put out right up front. My wife and I both use the product. I'm sold on it. My favorite thing is the ease of using it. So far, so good.

The guy that came in here and talked to us about the tub answered anything we wanted to know. He even gave us some insight on other issues as far as the unit itself. The installation team was like a well-greased machine. They worked very well together. I asked, “How many years have you guys been working together?” They said, “We ain't been working together that long.” Wherever one picked up and did something, the other one went and did another part of it. I was also told that they would not be painting the trim, that it was our responsibility to get it painted.

The jets and the air thing are good. I've been having trouble with my different joints. It helps a little bit. However, I haven't figured out how to do the aroma thing. We put one of the packages in that little place where you're supposed to put them in. But it wasn't working. I don't know whether you're supposed to do something differently to get that working.

The salesperson of American Standard was very personable. He went through everything. He was very thorough. He showed us all the options. He made sure that we understood which was high-end, which was midland, and the normal things that you would use. I was very impressed with the hot tub feature. He was very knowledgeable about the material that they were gonna use. He explained what they would do when they came in, and what the material was. He made some suggestions for my mom. I really liked him, which was one of the reasons why we went with them.

The American Standard salesman came in and explained what the product was. He had samples. He took measurements and he gave us an estimate. The installation happened quickly. They put down the paper through my living room so they wouldn't be walking over the carpet. They had some very skilled people remove the old bathtub and put the new services in. They cut down the tile walls at the bottom. The door frame was too narrow, so they had to take it out and they cut a notch in the wall so they could bring the new tub in. They put it all back together with all new molding and it looks better than ever. The whole process took six hours. They definitely knew what they were doing.

The salesperson made sure that I knew what I was buying and explained each different category and showed me all the different types of products. It was clear in understanding the information. The first installation was the shower and the installers had no problems. They kept telling me that it'll be done by the next day and once it was done, they made sure that we knew how to operate everything. The end result was perfect. It was nice and more than what I expected. For the walk-in tub, that as well was the same. They were excellent workers and we had no problems with them. I prefer the shower but my husband loves the new walk-in tub. My husband is 6'3 so he didn’t fit in the previous tub that we had and this one is perfect for him. American Standard is awesome. They're American-made all the way from Texas and what not better to use is US of A. They did a good quality job.

I don't like the way the shower was installed. Where the pole comes out and the shower comes over, it doesn't adjust. Also, when you walk in to get into the walk-in tub, the bottom is slippery. It scares me. If I had my choice, I would have had a walk-in shower instead of a walk-in tub. My husband was insisting that the walk-in tub would make me feel better but it didn't improve my legs at any time.

It was awesome with American Standard. The sales rep was very informative. He knew his stuff. The installers came in, put the tub in, and left everything nice and neat. I'm enjoying using the tub. It has a good feature with the jets, the heat and everything that I had in it to help me out. I try to get in it right before I go to bed. It helps me sleep. I love the quality. I love that it drains in under two minutes. American Standard's been around forever, and most of my toilets and everything are American Standard. The only thing I'm having a problem with that I need to call them and let them know is the bidet doesn't wanna shut off when it fills. I have to pull the lid and flip it.

The quality of work done on the walk-in tub was great. My mother uses it all the time and she said she wouldn't take a million dollars for it. The only thing I was disappointed in was the guy told me that my new 40-gallon hot water heater would be enough to keep up with it. In realty, it's not. I could use some more hot water. My mother doesn't use the water as high as I do. So, with her, it's just fine. But I like a little higher water area.

The sales rep was knowledgeable and friendly. He gave many options that other salesmen didn't. The installation took three days but the installers made sure they were quiet and didn't interfere with our day-to-day things. So it was a good experience. They also showed us how to use the walk-in tub. I got it for my parents and initially, they were a little skeptical. It took them a couple of weeks to get used to it. Sometimes you got to force them to use the tub instead of using the shower more than the tub, and tell them how to be a little bit more patient. But they’re doing okay.

The installation was done in one day, and it went 95% okay. They were not very good when it came to carpentry when they took the door frame out to get the tub in and put the door frame back in. Still, American Standard came up to the standards that I was looking for, which I always had been familiar with as far as American Standard compared to other manufacturers of tubs and toilets. The walk-in tub is excellent. It’s making things easier, and it's gonna help to improve my neuropathy. I haven't been able to tell a big difference yet, but I'm slowly but surely seeing results.

Everything with American Standard is positive. When I called them, they came out and quoted me, and we've been happy with the product. The tub is great. The installers are great. They did their job. We highly recommend American Standard.

The American Standard rep that initially came out was not as learned as I thought he would be because he told me that we couldn't put the tub in the spare room. They gave us very large rooms in this house, but very teeny tiny bathrooms. The rep said, "No, we can't get it in there, but we can get it in your bathroom, because of the way the doorway was." He told me we had to get the smaller tub. But when the installer came, he said he could and with a bigger tub. The installer brought out the smaller tub and told me to try it. I'm a big woman. I got in it and told him, "This is a little close." He said the bigger tub is about two inches bigger. So he called in and got somebody to bring the tub over and I said, "I want the bigger tub, if it will fit." So they were able to get it in there.

They did good work. The sales rep explained how the system worked. The installation went well too. They had to remove the doorframe to get the tub in and they replaced the frames back.

I like American Standard's quality. The sales rep was excellent. He had brought samples for us to look at. Everything was outlined and he was prepared to give us the information we needed. He could answer our questions with no hesitation. Everything was displayed nicely so that you could really get an idea of what the finished product would look like. He had photographs and everything, so you could visualize it.

The sales rep from American Standard came out and showed us how it was going to be done, had a whole slideshow of what we could choose, and even brought samples of it so we could feel it. That was a really good thing because certain things freak my grandma out. So, she was able to feel and be like, “I don't like how that one feels. I like how this one feels.”

Jets unusable as it splash’s water all over everywhere! Hired our own contractor as we weren’t told it included installation. You have to sit 10 minutes waiting for it to fill up. It’s uncomfortable to sit in. Shower handle is messy/awkward to use. I can only fill tub up to my mid area because of extreme splashing and then waiting to fill while being cold and wet. Epsom salts cannot be used…wish I knew that before. Truly cannot think of any positive in owning this tub. Using it is more aggravating than pleasurable and that makes me sad.

The installer who came to my home lied to us about who he worked for. I found his company name on a brochure he left with us. I checked his company through the BBB and found a bunch of negative reports against them. Luckily I was within my 3-day period and told him to cancel, period. Please everyone, DOUBLE and TRIPLE check everything that you are told and every page of paperwork that you are given. Like me, it might save you a lot of money and heartache.

When I called American Standard, the salesman gave an estimate. He did a heck of a job and sold me on it. He told me everything I needed to know about the tub. He convinced me over their competitor that uses a porous material, so it'd be a nightmare to clean. Anytime I had a question, I could call, and American Standard would answer it. They did great during the installation. They did everything that was in their control. The only problem was the wall guiding that goes around the back of the tub. They said we had to wait. There are three pieces of the wall, and one piece was the wrong size. It was too short. The installer got ahold of the warehouse, and the next day, it was out my door. They came back and installed that one piece.

Their reps were good. I told them I couldn't afford it and the sales rep said they had another offer that they could extend to me. The installers were also awesome. They always called me and told me when they were going to be here. They always put down things to walk on so they didn't track stuff in my house. When I said, "I have to leave here at such and such a time," they made sure they were finished before that so I'd have time to leave. They were wonderful. The walk-in bath was amazing. I have sciatica and it really seems to be helpful with that. I would highly recommend them.

American Standard has always been responsive to any calls or questions. So, we're very satisfied with the service that we got and the product we received. It's expensive, but it's worth it. The rep came in. He showed us a couple of video clips and went through the information, answered any questions that we had. The installers came in and they, too, answered any questions that we had, and were in and out in the time period that they said that they would be here. The whirlpool is a nice feature, and that the tub is fast draining.

I called several companies, but American Standard was the first one that called me. I was in a rush to get it done, so I went with them. The sales rep was very knowledgeable. He helped me with a lot of questions that I had as to pattern and if I wanted the tub or not. He was very helpful. It's pleasant to take a shower and bath now. I only have that one issue that came up right away after I started using it. You can relax in the tub but I am having trouble keeping it clean because Kenny, who was the agent, told me not to use anything abrasive on the tub. He recommended that I use Dawn. So, I spray the Dawn on it and I use a soft cloth, which is what he told me to do, and it's kind of hard to get those smudges off sometimes. My grandson takes a shower, goes outside, he's barefoot and he leaves the tub quite dirty. So, I have to scrub quite a bit. So, what I'm doing is just leaving the Dawn on there for a while and then I try to go get it.

Everything went great with the American Standard sales representative. I understood all that they were advertising. It was what I wanted. As far as the installation, I had my son oversee it because I had a stroke. I've been in the tub at least twice a week now. It's what I expect it to be. I liked the jets. American Standard is a very reliable product.

The sales rep at American Standard was little high pressure, but he was just doing his job. I like the tub. It was designed well. I think I made a good choice. I'd make the purchase again.

The American Standard reps were very informative and helpful. The night before the installation, I got a call. They didn't have the particular seat that we ordered. They said this was an upgrade. My husband was getting an operation on his back and I was thinking maybe this will be better. But it was not. We've been trying to get ahold of people to get the one we ordered installed and this one taken out. We are at the point when we’re thinking about taking it out ourselves because it gets in the way.

The sales rep gave me a complete outline of what American Standard was for. He showed me also that the work that they do has lifetime warranty. The installers did an excellent work too. They also let me know after they finished everything, that they put up this lifetime warranty. They also cleaned up. The jets are very good. I like that because it has different features on it, which I can use to do whatever I wanted. I will recommend the American Standard.

They were very professional. I love the tub. It's therapeutic. I would highly recommend it.

The sales rep of American Standard was very informative. He told us everything that we needed to know about the product. The installers were also very efficient and they worked well. We like the versatility of the walk-in tub. My husband likes it for the Jacuzzi. We had a problem with it, though. There was a leaky hose in the sprayer. So, we had to have them come out and fix that. They came out immediately but it destroyed the bathroom downstairs because of the water leaking.

We like their product and all the features that it had, like the Jacuzzi and it kept the water warm. In some of the other tubs, the water cools down after a while. With this one, the water stays warm. The salesman was great too. He explained everything. The installation was good as well. We had a Jacuzzi tub that we never used because my wife couldn't get her legs up and over the tub. We already had electricity to it. That saved quite a bit of money and time. They just used that electrical hook-up. They took the other tub out and put that one in. However, our water heater doesn't fill it up all the way with hot water. We're in the process of getting another water heater.

The sales rep was very knowledgeable. The installation took a couple of days 'cause they had to demolish what was there. They did a good job. The lead guy was very knowledgeable on the measurements. He knew what he was doing. His helper seemed like a strong guy. He carried out the bath tub all by himself. That's amazing. They worked together well. It's a nice product. It looks like a hotel feature. I'm very pleased with it. A walk-in shower is nice to have and safer.

American Standard was really helpful online and gave us a lot of information and some links. We were also able to get a fairly quick appointment. We really liked the person that we worked with. There were a couple of challenges. They were supposed to come on Monday and they confirmed on Sunday. They showed up, but we were supposed to have a tub and they brought a shower. Then, there was a delay because they couldn't do a bunch. They did some prep work. The job wound up being delayed one more day. Instead of Monday and Tuesday, it wound up being a little bit Monday, and then Tuesday, and most of Wednesday till late.

I am unable to transfer water flow from faucet to handheld shower spray. Previous problem with water temperature regulation has been solved. A third access panel has been installed in wall backing water flow conduit. Tub was installed prior to Oct. 2022 move-in at a new senior independent living building. Neurology care provider wrote recommendation for tub. In-house maintenance staff and independent plumbers have attempted adjustments to tub between Oct. 2022 and today (June 11, 2023) with less than satisfactory results, given the initial and repair expense plus hoped for but unrealized benefit.

They did real good with the presentation. We wanted it in my husband's bathroom, but it was too small. So we didn't get to put it where we thought we were going to put it, but that worked out. We had to send the first tub back and we got another one, so it made the process a little bit more drawn out. The installers called American Standard and said that we were not happy with the first one, and they were going to get a bigger one. But they left some parts needed to fully install everything. But it all worked out. The installers were good workers and they kept everything cleaned up. They did a good job.

The sales representative was very friendly, and knowledgeable. He went through the whole thing and the options that we could have, and he was very good about it. I have arthritic knees, and the tub helps me with my knee pain. I would recommend it.

I wanted a walk-in tub, but it was way too much money. But American Standard told me they also do showers and baths. I was well-pleased with the rep. The installation team was great. They came in and told me what they were gonna do, and I showed them and they got on it. If they had any questions, they'd ask me if that was what I wanted. They were real professional about it. They did a good job. I'm well-pleased with the shower and tub. The only thing is that it was a little bit pricey.

The sales guy came to our house and reviewed the product and showed us some brochures and discussed how the process would work. He talked about how it would work, and who the contractors were for them, and they were private contractors. The installation team was excellent. They told us upfront everything that they were doing and what was going to happen. They were very professional and they did a great job. American Standard was very professional and delivered what they promised upfront.

The sales guy came out and he was very nice. The installation took a little while to do it, but it was very, very good. The guy that did it was fabulous. He was very informative. He let us know what was going on at all times. He was a perfectionist. Now, I can get into the shower whenever I need to. It's more convenient, and I don’t worry about falling. I'm very pleased with my experience.

We just had the best of Am Std walk-in tub installed. The tub is fine and the service from the installers was great. However, we were told by the salesman that a 50 gal water heater was adequate to fill this tub. It is definitely not. We purchased a new heater which was an upgrade from our 40 gal heater. I run out of warm water before it reaches past the top jets. You cannot go into Home Depot or Lowes and buy a heater past 50 gal until you go to a 80 gal heater which costs twice as much (over $2,000). So, don't be fooled by the hype that your body mass will take up much of the space in the tub. Your upper body will never get wet. I have yet to get warm water much past my waist. $20,000 is a lot to pay for half a bath. And, yes, that is what you will pay (plus $2,000 for an adequate water heater) to get the full benefit of one of these tubs.

I had seen a brochure from American Standard so I called them. They answered some questions with an explanation that was all right. I told them to send me somebody. They sent out a guy and I signed the contract. Someone named Amy then called and said about financing it. I financed the whole thing. Kevin and Rome then came and they were here a total of two days. They took measurements and they had to take my bathroom door off in order to get the tub in. They first tore out the old tub and showerhead. They got the new tub in, set it in place, and went to work on putting the sides up and sealing them and hooking up all the water and drains. They worked the whole time and the work was very good.

Two people came out to do the work and it took them about six hours. It was excellent work. The tub relaxes my body. I love the safety of the bars and getting in and out, and pulling myself up. I like being able to shower and rinse myself off with the spray gun.

American Standard Walk-in Baths was professional. The installation went quickly. The installer seemed very good and knowledgeable. He did a good job. The tub's quality seems good.

The rep was very nice and informative. There was one thing that he didn't tell me but that got straightened out by the guy who worked on the tub. It all turned out fine. The techs were cordial. But the guy forgot to send me a half shower curtain. He was going to bring it back to me but he's from out of state so that's a long way for him to come for a shower curtain.

The salesperson was thorough, and he tried to sell me the top-of-the-line, but when I said that's out of my price range, he went down to something more that I was looking for. He was good and not overly aggressive. Installation was also good because it only took a day. They were extremely polite, nice, and accommodating, and I like the way they finished the look around the tub after they installed it. The tub is well made and everything on it works like it should. I like that it drains fast. Push a button and it pulls the water out. The area around the legs is big though. It takes a long time to get it to where I'm feeling the water where I sit. It's too much. The door is very difficult to close and open too.

We had a salesman come out, take a look at everything, tell me about what was going to happen, and explain how the tub worked. It has a motor in it similar to a washing machine. So instead of having to sit there and letting the water drain out like it would a normal tub, it sucks it out so that I only have to be in the water itself about a minute and a half before I can get out of the tub. It drains so quickly.

American Standard did an excellent job. I couldn't be happier with what they did. From the guys they sent out to the work they did to clean up, everything was perfect. I couldn't ask for a better company. Also, their price was about 25% less than what the competition did.

The sales rep was personable and seemed to know what he was talking about, and the installers were very helpful. They were very respectful of putting down the mats. My husband has a walker, so they were careful to be sure that he would be safe getting up to the other bathroom. Now, my husband feels safer with the tub.

When their salesman came, I really wasn't in the mood that day. But within 30 minutes, the guy had changed my mood. But he wanted me to sign the deal then and I said, "No, I can't do that." He offered me some incentives and it sounded like a good deal so I did it that day. So, he told me what was gonna happen. He gave me a lot of assurance which made me feel good. When the techs showed up, they were everything he promised and then some. I've never seen people work that hard. I was totally impressed with them. If anybody asks me about a walk-in tub, I'd refer them. The tub I got is very comfortable and I like the jets. It's very relaxing and it really massages your body very well.

The sales rep was good and he worked with me. The installers were on time and they were neat. They told me to check out what they were doing and it seemed fine. They were very pleasant and I liked them. Our tub has chair rails and the seat with the arms that could be pushed up. We also have the shower with the wand and an insert in the wall for shampoo.

The sales rep I had was really good and the guys who put together my American Standard walk-in were awesome. We're in a modular home, so the ceilings are not even. They cut the sides and the back of the walk-in perfectly to go all the way to the top of the ceiling. I would recommend them. The walk-in is beautiful and it's pretty large. I love the shower things but I'm having a problem with the water. I'm supposed to be able to push the button and have one shower go. There are two showerheads. There's a hand-held and there's a bigger one. When I turn it off and I turn it back on, either the hose or the hand-held or the other one just stops. It happened a couple of times and I'm hoping it'll just stop. But I will call them because that's not cool.

The rep I worked with did a great job and he was very helpful. I purchased a walk-in tub with shower and the installers did well. They had to come back and rework their caulking to make it look better. They were out within two days of me talking to somebody about it. But other than that, they did a good job. Plus, they installed a new commode and bidet. That's wonderful too. We love our new tub. It's everything that we want. American Standard is a good company to go with. They did us right. It's a bit expensive but when you get our age, it's better to spend the money if it's gonna make you feel better.

The walk-in tub was just wonderful. The two installers who installed it were very precise and would ask us about things. They were very good and got the job done. It took about six hours because they had to redo the door because it wouldn't fit but everything is fine. I just sit in the tub and all these little bubbles come up, and I feel so much better after I get out. I like everything about the tub so far. It's still new to me and right now, it's perfect. My husband has a friend who is a master electrician and he said that it's the next thing he was going to have put in. And he said he's gonna call American Standard.

The molding and contours of the tub are fine. The safe no-slip floor, the seat are fine. However, the diverter for handheld shower -to -faucet is impossible for me to push/pull. The quick drain is well done, BUT its control button is very inexact, hard to engage At first I didn't understand the long time needed for the "fill." As a comparison I turned on the nearby Delta shower which can send water to the tub (very much separated from the American Standard faucet and controls) and the fill was at least 2x faster than the "smaller bore" American Standard. I am most certainly not one to complain to a manufacturer, (my family has experience in that part of the US economy). I will get the plumber over here again....but I do not feel right about recommending this tub to friends. It's such a disappointment; I've believed in AmerStan all my years. Not with this purchase!.

American Standard came out, gave us a quote and told us what they could do for us. The three gentlemen that came over my house and did the installation were wonderful. They were so focused on getting that bathroom done before one day. They cleaned up their mess. I was very tickled to meet them. My husband thought it was very expensive, but we had to have it done because our bathroom was falling apart. American Standard gave us what we wanted and that made it even better. We are very pleased.

The consultant as well as the installers were very nice men, but only one of the installers spoke English. American Standard had to put off the installation twice, so they took money off of the price that they quoted us and once they got the date set and came by, they had the tub set up in one day. The tub is excellent quality. We like the safety features and the step in ability. We had a tub where we had to step over, and with our age, we wanted something we could just walk into. Also, we bathe our dogs in there, and they're big dogs. Overall, we're very satisfied, and we would highly recommend American Standard.

The installation team was quick and thorough. The tub functions the way we expected it to. We like a lot of the features. However, one of the jets isn't working. We couldn't figure out how it turns. It'd be nice to be able to adjust the jets.

The company name American Standard says a lot for what I expected to get. They have a good name. They usually put out a good product. The woman that came in to speak with us about it was very informed. And she had samples of what we would be getting installed. However, they kept having to put off the installation because she did not want to schedule a time for them to come out until she was sure that we had all parts available. And she waited for some of those to come in. So, we kept ending up pushing it out. But the installers were very fast, efficient and extremely knowledgeable. We love the tub and that it's not a tub with a drain. That's neat.

We called and got an in-home estimate and American Standard Walk-in Baths was very nice, knowledgeable, and within our price range. The salesman was very professional. He had a suitcase full of brochures and a PC with videos on it. He showed us actual examples of the showerhead and the buttons. He was very good. Also, the installation took a lot less time than we thought. We thought we would be there all day but the installer and one man were done within four hours. They were very clean, prompt and helpful to explain all the ways the tub worked.

I was having difficulties with the repair of my 7 year old American Standard tub that stopped working. At the same time, I was interested in putting in a shower in a separate bathroom. The salesman that I talked to about the shower thought he was talking to me about the shower, but he ended up helping me with the tub. I explained the situation and he was very good at getting me to the people who needed to help me with the tub problem. When we did the shower, he was also very competent and informed. It was a good purchase experience.

We liked what American Standard had the in-line heater and the quick drain feature. Both caught our attention. A couple of the other companies had it as well but it was an option. You had to buy extra to get it. The sales rep we had was Zach and he was excellent. He came to our home, checked out where we wanted the tub, and measured everything. He then sat down and went over everything with us such as how it worked. He even had samples of the faucets and the spouts so we could tell the quality of what we were gonna purchase. That was great for us to be able to touch and feel samples like that.

The salesman was knowledgeable on equipment and the tech guy that came out was spectacular. He took the time to explain, the whole nine yards. He apologized because he was probably going to have to break the tub to get it out and he also said that it's gonna be a little noisy from time to time, and he'll try to keep the noise down as much as possible. He was totally elated because he was able to get the tub out without breaking it. He had to take a doorframe down and widen another door, and did it all in a day. I have no problems with the way he handled himself and he only had one other person working with him. They were friendly and courteous.

The salesman made me think I was getting the jets I wanted in the step down tub. I couldn't afford the $25,000 tub. I asked him if it had all the same features and he said yes. Well it wasn't what he said. It didn't come with back jets. The most important ones. I'm sad over this as I'm disabled and this would have helped me. $15,200 I thought was high too. But that's what we paid for a basic model walk in tub.

The gentleman was very knowledgeable. He helped me determine what I needed, and helped me select out different choices. American Standard guaranteed that everything with the installation would be done within 24 hours. The installation team was great. They arrived on time like they said they were going to. They arrived at 9:30, and they were done by a little before 7:30. So it was a good day. They ran into three different problems that they corrected without issue. They didn't know about it ahead of time, but they managed to solve them. So that made me happy as well.

The sales rep was easy to work with and got everything together, and the installers were great. My daughter was afraid I was gonna fall in the tub, so I got a walk-in bath put in to make her feel better. It has jets, air, lights and a speedy drain. I got the base toilet too. Overall, American Standard is a great company to work with. They're very nice people and they offer lifetime guarantees.

The rep came to our house and the gentleman was very congenial, knowledgeable and wasn't in any hurry. He sat down with us and went over things, and looked at where the walk-in bath would be placed. The presentation was very professional. There was one connection for the plumbing that the installers did not have. So, they went as far as they could on that day and then came back the next morning and finished up through that morning. So, it worked out very well. Our construction was new in the house and one of our concerns was with regards to the hook-up and for the plumbing as well as the electric. I'm just observing and they would update me in regards of how things were. They did a run through to make sure there weren't any leaks and explained how things would go and how things were operated. But that was shown to us even in the demonstration presentation because they had a short video too.

The sales rep with American Standard gave me all the information I needed and worked with me on it. After I had purchased the tub, I changed my mind on one thing. All I had to do was call, and that was changed just like that. The installation was even better. After they got the tub installed, they cleaned up the area. There wasn't anything broken or damaged and it was done within the day. Afterwards, they went through the tub and its functions. They told me they would stay as long as I needed them to stay. I had questions after they left, they gave me a phone number and told me I could call.

From the beginning to the end, my experience with American Standard was very good. They were knowledgeable and answered all my questions. The installers did a good job cleaning up after they got through installing. They had to come back the second day because of a part they had to get. They had to get a longer extension cord for the toilet to the wall because they had to install it way up high because of the way my walls were. I've got a very bad back and I like the air bubbles bubbling my back. They feel good after I get the massage.

The installer did a fantastic job. We thought he was gonna have a helper, but he did the installation by himself. He kept things clean while he was working and after the job, he cleaned up very well. I'm enjoying the tub. It's been a big help to me. If I have to do it over again, I wouldn't even have to think about it. I would go with American Standard.

A gentleman came to our house and explained to us all about the tub and its benefits. We liked the idea because of our age, we can get down in the tub, but we can't get back out. So this was perfect for us. The install experience was perfect. We had two young gentlemen here and they did the work in one day and it was to perfection. They showed up around 8:30, got all their equipment out of the vehicle and spread everything out the way they needed to use it. Then they proceeded to work and by four in the afternoon, they were done. It feels good to get in the tub. It has grab bars and the floor is coated with something so it's not that slippery, and it's safe.

The installation of our American Standard tub was fine. They did this within a day, and we've been very satisfied with it. The installers were very polite and fast. They cleaned up. The head of the crew showed us all the features of the tub. I like the jets. It's relaxing. It really helps with my legs.

I like the part where, at my age, I have lifetime of fixability on the tub if something was to go wrong. The salesman was a great guy. He explained everything in detail. He was very good and very, very, very personable. The installers were good, too. They cleaned up everything. If I had questions while they were doing the work, they answered my questions.

The sales rep was extremely knowledgeable and easy to deal with. They went forward with the financing on it. The tub was put in about two weeks before she said they could get it in. The installation took one day. Other than the price, I had a good experience with American Standard.

The sales rep was great. She came in, sat down, and we went over things step-by-step. She was here quite a while. The installation guy was wonderful. The team came in and they had some extra stuff they had to do because I needed more power. The tub was gonna shut off my power to my house. So, they fixed that. American Standard is a reputable company. They've been around a long time. We had one thing they didn't have to do and we received a $1,200 check from them as a reimbursement. Everything has been fine.

An American Standard sales rep called because I inquired on the internet that I was interested. He was terrific. As far as the installation, there was a little issue with the original order. They thought there was a change in it, but there wasn't. That was what slowed them up. So, it wasn't done in one day. They got it mixed up with someone else. Other than that, we're very happy with everything. We have the tub and bidet. The tub is great. We use it once a week. We use it to shower, but we fill it and use the Jacuzzi part once a week. We have to pay for our water. So, we're a little conservative in that respect.

I called American Standard and a man came out and showed me the fixtures and a couple of videos of how it would be. My bathroom had a small shower and he said it would fit in there, so I decided to get one and he took the measurements. Then, they installed the tub in just two days and they did a good job. They laid down protection for my floor.

American Standard's rep did a good job of explaining what was going on and what we were getting. He was very knowledgeable of his products. They did a great job of installing the tub and making it fit in the room that we put it in. The installation was within the time limit. And they cleaned up everything. The tub seems to be a high quality. And the features are what they advertise on them. It has a good door on it that closes and seals. It drains quickly. We use the pump. I like the way the shower works in it. And the tub does a good job as far as what we looked for it to do. It made it easy for my wife to get in and out of the bathtub. It's safer.

Holly, the American Standard rep I worked with, did a wonderful job. I had no questions that weren't answered. She presented what I wanted to look at. It was like she's got second sight. She read my personality well. The installers were fine too. I only have one problem. They told me how to use the little sacks of stuff that put the smell out. But the first time I used it, it got all over the tub. I threw it away and I don't intend to use any of the others. I'm still getting a stray flake once in a while. I just don't think that's a good feature. But that would not have played into whether or not I bought American Standard or not. That was a very little thing.

American Standard's sales rep was excellent and we didn't have any questions because she covered everything with us. Then, the installation did not even take a whole day. The installers came in the morning and were gone by around 3:30 that afternoon. All three of the workers were so polite and courteous to us. And in our house, they put down tarps and kept the dust down. They went out of their way to keep the house as clean as possible and they cleaned up when they left. We got the walk-in bath for my mother because she's 85 and she loves it. She would stay in there until it shut off on its own and that's pretty good for her at her age. It also massages her muscles and she feels really good when she gets out. But two of the non-skid strips that they put down on the bottom already came off. The others seem to be holding right now and we still got enough there that we're okay with it. If more of them come off, then I will have to call American Standard.

The sales rep who came to the house and the installers were very nice and knowledgeable. There were two installers and they were excellent. Right after they put the tub in, an American Standard rep wanted to know how they did. They did a very good job and I was very impressed with them. I haven't used some of the stuff, like aromatherapy and the light, but I like the jets and bubbles. The only thing I would tell the tub company itself is, "You better tell people when they get in the tub that if they want bubbles and jets, they better do that first before they do any cleaning." Because by the time I got ready to shut the whole thing down, I had two or more foot of bubbles. That was just from bath wash, and I use very little. I kept saying, "I'm not sure how I'm gonna get out of here with all these bubbles." I thought the minute I turned the jets off, the bubbles would all disappear, but no. They stay a long time.

The techs were very communicative. They had to tear up some tiles because they took out the old shower and bathtub. So, there were places where the tile was not completed. They don't finish up where the tile doesn't match. So, unless you have the pieces from the previous installation of the tile, you won't find an exact match for what you're trying to do. Luckily, I thought about that ahead of time and I had the pieces. I just had to do it myself.

The sales rep from was nice, knowledgeable and courteous, and he explained everything. The installers came and started right to work. The installation took about two days. To just soak in the bubble bath and the shower, the stand-up or sit down, is our favorite feature of the American Standard walk-in tub. And my wife has an injury and she can't stand up long, so she can sit down and rest when she needs it.

The sales representative gave us a price and my husband counter-offered, and he went down the hallway and supposedly talked to his superior. Then, he came back and said they will take it. When we signed the papers, he rushed through it and I did not pay attention to the price, and he still kept the original price on instead of giving the price we offered that he said they had accepted. But American Standard rectified it for us. Anytime you start messing with inside the house and redoing stuff, you’re gonna have some mess, but the installers were good and organized on how they did it. And when they left, it was just like when they came in. They did a super job on putting it in and cleaning up afterwards. It took them one day and a few hours the next day.

I got the walk-in tub with all the bells and whistles. It has colors for the water and bubbles everywhere. The installers had it in one day but I couldn't use it for 24 hours as we had to wait for all the sealants to heal and age. With it, I can open the door, sit down and do all the washing and cleaning without my husband having to worry about me falling down. I also got a bidet for my toilet with the tub.

A lady came to the house and was really nice. She took the measurements and we talked about what the tub was. The installers did a crackerjack job putting it in and it works fine. We set a date and the guys came. They were very on time and polite. They were so courteous. They worked their butts off on their first day. They were trying to get it all done in one day. It's just a situation they couldn't help it and I understand that. They had to come back the next day to finish up but it wasn't long. It was maybe two hours on the second day and they were basically touching up what they had to finish and make sure everything was okay. They walked us through how to use the tub. They did great work.

I like the no pressure sales of American Standard versus the several other companies I had come out. Their product is well-known, they had good reviews, and the gentleman who came out to work with me was up-front and a straight shooter. I didn't have to listen to two hours of a presentation before they would tell me my price.

Our walk in tub meets and exceeds our expectations. I love the heat that helps my hips and back. The jets are very relaxing. The entire experience was easy. The installation was fast and the guys cleaned up after themselves. I definitely would recommend this company as well as the tub itself.

Job has not been completed yet due to lackadaisical attitude, having to do some things twice, damaged parts needing replacement from factory, have not heard from installer on when they plan to finish the job. We need this shower and we were told one day installation with possible finish up on 2nd day. I need to hear from someone about completion date and I expect a reduction in amount owed for all inconvenience, frustration and false information from everyone I have dealt with!!

The sales rep kept calling the installers and he told me, "You have to take a smaller tub because a bigger one won't fit." When the installer got here, he said, "Yeah, you could have gotten a bigger one." My roommate would have really appreciated that because it's tight for him. Still, the sales rep was freakin' awesome and the installers were amazing. They asked me if I needed a zero clearance and I said no. Right after that though, since October, I've gotten really sick two different times, two different ways, and almost died. Now, I wish I had the zero raise on it, but it's okay. I can still do it, so it's no problem. The tub uses a lot of water, but that's okay too. The bubbles are great, and I love the lights even though I don't always use them. I don't use the aromatic thing as well. Those little things are stupid. I also can't lay back and rest. I still have to sit up. Other than that, I love the tub.

The guys who installed my tub were wonderful and they can come and install another one at my house anytime they want. They were friendly, showed me how to use it and cleaned up their mess. I love the tub. The massage, bubbles and air are my favorites. American Standard is great. They have been around for more than 100 years. We had them in our home when I was a kid and people should look at that very seriously. It may be a little more expensive, but it's covered from stem to stern for as long as you own the house that you're living in.

I've had my knee surgery, and now I'm enjoying the American Standard tub. The representative had an honest approach. He impressed me as being very honest and very forthright in his product and he wasn't pushy. Although, he did offer me an incentive if I signed on the line that day. The incentive was the same thing as the amount that I had to pay for the downpayment. So, that didn't impress me that much. I like that the tub was produced in Texas, but if I had to do it again, I would go through my local plumber because he said, "Why did you not ask me? Because I could have done the same job for half the price."