American Standard Walk-in Baths

The sales rep from was nice, knowledgeable and courteous, and he explained everything. The installers came and started right to work. The installation took about two days. To just soak in the bubble bath and the shower, the stand-up or sit down, is our favorite feature of the American Standard walk-in tub. And my wife has an injury and she can't stand up long, so she can sit down and rest when she needs it.

The sales representative gave us a price and my husband counter-offered, and he went down the hallway and supposedly talked to his superior. Then, he came back and said they will take it. When we signed the papers, he rushed through it and I did not pay attention to the price, and he still kept the original price on instead of giving the price we offered that he said they had accepted. But American Standard rectified it for us. Anytime you start messing with inside the house and redoing stuff, you’re gonna have some mess, but the installers were good and organized on how they did it. And when they left, it was just like when they came in. They did a super job on putting it in and cleaning up afterwards. It took them one day and a few hours the next day.

I got the walk-in tub with all the bells and whistles. It has colors for the water and bubbles everywhere. The installers had it in one day but I couldn't use it for 24 hours as we had to wait for all the sealants to heal and age. With it, I can open the door, sit down and do all the washing and cleaning without my husband having to worry about me falling down. I also got a bidet for my toilet with the tub.

A lady came to the house and was really nice. She took the measurements and we talked about what the tub was. The installers did a crackerjack job putting it in and it works fine. We set a date and the guys came. They were very on time and polite. They were so courteous. They worked their butts off on their first day. They were trying to get it all done in one day. It's just a situation they couldn't help it and I understand that. They had to come back the next day to finish up but it wasn't long. It was maybe two hours on the second day and they were basically touching up what they had to finish and make sure everything was okay. They walked us through how to use the tub. They did great work.

The rep who came knew what he was talking about, and he was very easy to talk with. He didn't seem to be selling me a bunch of smoke, so I decided to let American Standard do the job. The installer was very professional, and the quality of work was very good. I got the shower instead of the tub, and my wife has experienced more for safety because she had difficulty crossing into the tub. Now, she steps in, so everything is fine. The seat that was installed goes up and down. It raises up secure, and it holds two. The bars are solid, and the bidet that we’ve got is just fine. I have a little discrepancy wherein one of the security brackets came loose, but it wasn't anything to cry about and we got that taken care of. I called to see if I can get anybody to fix it, and the gentleman is supposed to be coming out to do it.

I like the no pressure sales of American Standard versus the several other companies I had come out. Their product is well-known, they had good reviews, and the gentleman who came out to work with me was up-front and a straight shooter. I didn't have to listen to two hours of a presentation before they would tell me my price.

Our walk in tub meets and exceeds our expectations. I love the heat that helps my hips and back. The jets are very relaxing. The entire experience was easy. The installation was fast and the guys cleaned up after themselves. I definitely would recommend this company as well as the tub itself.

Job has not been completed yet due to lackadaisical attitude, having to do some things twice, damaged parts needing replacement from factory, have not heard from installer on when they plan to finish the job. We need this shower and we were told one day installation with possible finish up on 2nd day. I need to hear from someone about completion date and I expect a reduction in amount owed for all inconvenience, frustration and false information from everyone I have dealt with!!

The sales rep kept calling the installers and he told me, "You have to take a smaller tub because a bigger one won't fit." When the installer got here, he said, "Yeah, you could have gotten a bigger one." My roommate would have really appreciated that because it's tight for him. Still, the sales rep was freakin' awesome and the installers were amazing. They asked me if I needed a zero clearance and I said no. Right after that though, since October, I've gotten really sick two different times, two different ways, and almost died. Now, I wish I had the zero raise on it, but it's okay. I can still do it, so it's no problem. The tub uses a lot of water, but that's okay too. The bubbles are great, and I love the lights even though I don't always use them. I don't use the aromatic thing as well. Those little things are stupid. I also can't lay back and rest. I still have to sit up. Other than that, I love the tub.

In the first part of February, I entered into a contract with American Standard for a walk-in shower costing about $15,500. I paid a $2,000 deposit upfront. The crew came on April 3rd, 2023 to install the shower. They try to do it in one big day and can be done if they don't run into problems. The crew was overall very professional but it did take three full days to do the installation. The next day I took my first shower. When I was totally covered in soap I realized the water was about to run over the lip of the base pan and had to shut it off right away. I then got a plunger to try and unplug the drain and it was stopped up tight. After over an hour, it hasn't drained AT ALL.

The guys who installed my tub were wonderful and they can come and install another one at my house anytime they want. They were friendly, showed me how to use it and cleaned up their mess. I love the tub. The massage, bubbles and air are my favorites. American Standard is great. They have been around for more than 100 years. We had them in our home when I was a kid and people should look at that very seriously. It may be a little more expensive, but it's covered from stem to stern for as long as you own the house that you're living in.

I've had my knee surgery, and now I'm enjoying the American Standard tub. The representative had an honest approach. He impressed me as being very honest and very forthright in his product and he wasn't pushy. Although, he did offer me an incentive if I signed on the line that day. The incentive was the same thing as the amount that I had to pay for the downpayment. So, that didn't impress me that much. I like that the tub was produced in Texas, but if I had to do it again, I would go through my local plumber because he said, "Why did you not ask me? Because I could have done the same job for half the price."

I am very disappointed with the tub. A door is peeling, the handle is cracked, plumbing leaks, the drain will not stay open requiring the power drain to be used to drain the tub and the jets are impossible to get the crude out. I keep getting UTI's since I purchased this tub and my husband has had a constant rash. I have called for service multiple times for over a month. Waiting for parts is what I am told. I wish I never bought this tub!!

Go with American Standard Walk-in Baths. Check it out. I like them. They're a good company. The guy was the same person that sold us the shower. He responded. And we went with them again. But the installers had trouble getting the tub here because some of the guys didn't show up for the crew the first time. And the second time, the guy called me up, said he came down with COVID. So, we rescheduled again. He sent the other members of the crew. They came a day or two later. They demonstrated the tub to us. I watched them when they put stuff in. They did it professionally.

The sales rep was very professional and he knew what he was talking about. He answered all of our questions and he took his time. The guys who did the installation were very professional as well. They showed me how they were doing stuff at each phase of the installation, then they went ahead and showed me how to go ahead and use the tub as well for my mom. They got it done in a day and so far, the walk-in tub is great. My mom really likes the jets a lot and it helps with her circulation. All in all, American Standard was really easy to work with. All of their staff that we interacted with knew what they were doing and were very friendly.

The sales rep gave us a good presentation. It was interesting, very educational, and we enjoyed it. I wasn't present during the installation, but after the installation, the team came over to my residence and explained everything to me. They also gave the instructions to my tenant on how to operate the tub. One of the tenants said they enjoy the tub. It makes them feel a lot better when they get out. I noticed there's no one local that will be able to service the tub if we needed something done overnight or the next day, but other than that, everything is all right. I would tell people to be prepared to spend some money though. I chose the Liberation Tub, which is the top of the line.

American Standard and their warranty was better. They sublet the installation and supervised it, while the other company did not. The rep came in during installation. We appreciated him. The installers had questions. He made a special trip to the house and resolved the issue for us and for them to everybody's satisfaction. After it was installed, he called again to make sure everything was okay. CJ was his name and he was a fine representative.

I know somebody who has a American Standard walk-in tub, and they were very pleased with it. The American Standard rep who came to the house was a very nice and knowledgeable fellow. The installers seem to really know what they were doing and to tear everything. The product is expensive, but it was well done. The installation was well done, and the tub is working great. I only have one little thing that's bugging me. The caulking was put in around the tub, and as it has dried, little areas have opened up. I've asked to have the installer call me or for somebody to find out. I want to know what type of caulking was used. I want to make a repair on it because those holes are there and yet I can't get anybody to tell me what the product is.

The American Standard installers were right on time for the installation, which was nice. They went ahead, tore it all out, and started putting it back together. They did a great job except for two little problems that showed up later. One corner in the seam in the back of the shower is not matching up quite right and it needs one more coat on it to make sure there's no water getting into the wall. But since it's in the back, it doesn't get wet very much so I wasn't too worried about it.

The crew that came out were very nice. The installation took longer than expected because I have an old house and they had to get different equipment. But they were good. They were very friendly and considerate, and I recommend them. I'm perfectly happy with American Standard.

My experience has been quite good. The thing that impressed me the most was the person who came in and installed the tub. His personableness, professionalism, and skill levels in terms of electrical, plumbing, and carpentry, were astoundingly wonderful. He was able to handle all of that. He was prompt too. The job ended up taking him longer than they thought. Around 5:00, he asked how late they could work. They stayed on and completed the installation. They left at 10:00 that evening. They really put in the time.

I love my American Standard tub. The salesman came down here, did what he said and it worked out great. The crew did an awesome job during the installation. I got bidet jets also and I love that with my back being so bad. I've already recommended the tub one lady.

I gave American Standard a call, and they sent a salesman out. The guy was reasonable, very knowledgeable and convincing. The two gentlemen that came to put the tub in took two days. They did a fine job. I was very happy with it. The tub looks good.

We found a couple places, made a few phone calls, and American Standard came out and did an estimate. Bruce was the salesman and was very good. They explained what would happen, as far as getting it in, what door they have to use, and how wide. It's in the master bathroom. He claimed that they might have to widen the door a little bit to get it in. That would have cost about $800.

American Standard provided what they said they would. That was what I was expecting. Their sales rep was very thorough and he explained what the project would entail. During the installation, there was some sort of delay at first. That had to do with the equipment not being delivered. But outside of that, once they got the equipment, it was satisfactory and quick. The tub is very good and I like the fact that it's a walk-in tub. I'm 84 years old and it just made it easier to take a bath. I’ve had a good experience and I would recommend American Standard.

The reps knew what they were doing. There was no pressure and the tub went along with what I wanted. The installers took three days because they had to reframe my old tub. It was a lot of expense on their part because they had to buy lumber to reframe. We were very grateful for the two techs who worked there. They did a wonderful job. I love my walk-in tub and the showerhead is my favorite. I have the rain one. I lift it up and wash my hair. The only thing I didn't like is that it has to be full before I can turn the jets on. I recommend American Standard. Get their product.

The reps who presented at home were both good. I liked their knowledge of the product. The installation team was awesome. Their tech Dave went out of his way to make things work. They had some problems with my other shower with the delivery and missing parts. He did his best to try to get the parts in. My husband likes our new walk-in shower because it's a lot better than what we had before. I recommend American Standard 'cause they have a quality product and their prices are better than everybody else's.

Everything went great. The team finished the installation in a little over a day but they did good.

I was not happy with the installation of my American Standard. It took them a whole week to get this in. The guys they sent out were a guy and his brother, but they were never here together. One of them would come. Then when they got through, in my bathroom where they had to run the wires, they left them just like that, speckled. They didn't paint it. So I've got red and white walls in there. But I've got diabetes and a really bad neuropathy and I needed something to help relieve the pain. Since having the American Standard, I can sleep at night now. My favorite feature is the 44 jets.

The sales rep had knowledge of the product and gave a good presentation. I bought a tub and the install took about 8 to 10 hours. The installers had to fit it into the room and they had to take parts of the wall out and put it back. They did a very good job and they cleaned up everything. Everything was very good, and I like it when I fill up the tub, turn on the bubbles and the jets and just sit in there and relax. I've done it a few times. I would tell friends I like my American Standard tub, and if they want to, they could come over and try it.

The installers did a good job, but after I went with American Standard, I found out they were higher than everybody else.

We originally tried to con American Standard into getting it done before Thanksgiving, and they assured me that was not possible. Then they called us and did it way earlier than they said, which was fine with us. They had to come back though. We had a leak, but they were good about it and prompt. I would get the same guys again. The price was obscene and I was leaning towards not getting it but we love the walk-in shower. We got a little chair and some handles with it. We are satisfied with the product and the quality.

The installation team was fantastic. It took two days but that was not their fault. They had to dig a hole here because my house is on a slab. They did the very best they could and didn’t leave a mess. I like the walk-in tub.

The rep was awesome. She was very informative and answered all our questions. The crew that came in for the installation listened to what our concerns were. They either corrected it or laid out theories that it was not necessary and showed us why. They did well because they had to battle bad weather at that time in order to get here.

I knew of the American Standard name and I trusted it. They were so friendly. And when they came out, they knew everything. They knew what they had. My mom had questions, they were able to answer immediately. And when they came out, they were very professional. American Standard told us that it would take two to three days to get the tub installed and they had it installed in three hours. They got everything done. We've been very pleased. Every time my mom comes out of the tub, she would say, "Best money I've ever spent." My mother is such a bath person. So, it was amazing to see how much she enjoyed taking a bath.

The woman that came out and presented to us did a very thorough, good job, and we went with American Standard. Even though it was a little pricier than we expected, it seems to be worth it. The install guys were very thorough and knowledgeable. They got the job done and explained everything in great detail. We couldn’t be happier. The walk-in tub is everything it should be. The only thing is if we use the tub feature in it, not the shower, that the water at the bottom of it tends to start to cool down a little before it's full, but there's nothing that can really done about that. Other than that, the product looks good, and my mom likes the bubbles. That's a good product, and we’re very happy with it.

The salesperson was thorough. He answered all my questions. Looking at the samples he brought, I was satisfied with what I saw. The installation team was outstanding. They were very knowledgeable about what they did, kept me informed all the way, and cleaned up behind themselves.

The installation was the most professional job I’ve ever seen by a contractor. I like the ease of getting in and out of the tub. The only negative thing that I have about the whole situation was the shower curtain rod. They could have raised it a little bit. I thought the shower curtain that we bought was standard size, but it's five inches too long.

It's easy to get in and out of the shower. The whole thing is excellent. I'm really pleased with it.

American Standard is one of the best companies, if not the best. I called them for a walk-in tub and their rep came out to my house. She was here for about three hours and she was very good. When the installers put in the tub, they slipped in a good piece of plywood underneath it but it's over rotten wood. Also, I should have had my floor replaced before I had the tub put in. I had a wood floor and when my husband put it in, he used real wood and he highly polyurethaned it. But you shouldn't put wood where there's water. So I started getting mold and there was mold in the corner right where the tub was put in. I've got somebody right now replacing my floor. They had to take the wood up completely and the mold was spreading. Other than that, I use the tub all the time. It's very good and it should be for what I paid for it.

DO NOT PURCHASE an American Standard Walk-in Tub. Customer Service is non-existent! I purchased a walk-in tub to help me recuperate from a knee injury.

About 1 year in I noticed a leak on the door when I used the rapid drain function. So I called for service. It took 3 months for the Service team to get out. When they got out they stated I needed a new handle. That took another 3 months to deliver. Then another month for the service team to return and not have the appropriate tools to make the change effective. So, they rigged the handle and said I'd be able to use the tub in two days. When I attempted to use the tub the handle did not hold and the tub flooded my bathroom.

I had not been well for many months when the "tub" was selected and even had difficulty walking in and looking at it while it was being put in. Unfortunately, when the tub was being selected and installed I had no idea that any of the walk-in tubs were designed so that the only thing that could be done was to sit on a bench that goes across the middle of the tub and also stand up in a small section at the front of the tub. It is not possible to actually be "in" the water except at the front and only from the knee on down or for a couple of inches on the bench.

I like the lifetime warranty of American Standard. It was also installed in one day. Everything went really well. The crew that put it in was super. The sales rep was also very kind, courteous and professional. My wife loves the tub.

The sales rep of American Standard was a nice guy. Got along with our dogs. The crew was also great. Some things I didn't quite understand, but they put up plastic everywhere and protected the floors. The only problem they had was the first tub that they brought down here had some defect in it that they discovered, so they had to get another tub. The installation ended up taking three days, but they did a really good job where they cut the door jambs and they put the bathroom back like it was.

I was led to believe by the sales guy that the installation might take two days but they finished it in six hours. They knew exactly what they were doing. The installer had a suggestion about moving it in a different direction and turning it a different way and it turned out to be great. The sales rep was also very thorough.

The sales rep at American Standard was wonderful. He took his time, explained everything and gave us examples of things. The installation went well. The first time they came, they sent the smallest tub from what I had ordered. The installer recognized right away, saw the area that they were gonna put the tub in, and that there must have been an error in the invoicing. He called the office and they were able to fix it. Finally, they came and graciously took everything back, brought it back, and installed it that same day, gave us good instructions on it. It was a good client experience for me. The features of the tub are also good. The light therapy makes you look and feel good. The jets are very therapeutic for me too. We like it.

The installation of our American Standard wasn't what we expected. One thing that Tom, our in-home salesperson said, was that it would just take a couple of days. Five days later, they were still struggling to get it done by the end of the week. One of the two guys seemed to be left to do a lot of it on his own. But Luke did a great job as the electrician. He gave us a lot of confidence in his work. He always had a great way about him.

The one that I got from American Standard wasn't suited for me. It's too short to be able to take a shower in. Whenever you’re taking a shower, water leaks onto the floor. One of the jets doesn't work. They said that we had to turn. We tried that and that didn't help. There were also some things that the rep could have offered us like the shelf that we could have put up on the tub. Instead, they've got a piece of wood trim on the floor that looks awful. It doesn't look right. We don't like taking a shower in it at all. We're thinking about remodeling our bathroom to take a shower. If the rep has offered us the higher-end models which are longer and wider, we would have been much happier. They also left a mess there. They didn't finish the sheetrock. They cut a hole in the wall and I can't figure out why. They repatched it, but they didn't patch it. It just looks like a big hole in the wall.

The quality of the American Standard tub is very good. I like the light and the aromatherapy. The sales rep was very low-pressure too. But the installer didn't show up, so it took two days to get the tub in, and I had to go and pay for one of the days.

The salesman of American Standard was very good. He didn't measure the doorway correctly, though. When the installation came in, they had to cut through the doorway and into the wall. They got in there and they managed to get the tub installed after some fiddling around here and there, trying to reposition stuff. The installation went very smoothly.

The sales rep of American Standard was polite and knew his product well. We enjoyed sitting down with him and him explaining to us about the walk-in tub. It was also a good experience with the installation team. I like the jets and the colored lights.

Our American Standard is really hard to clean because you have to get inside the tub and close the door and then crouch down and clean it. The showerhead is also really hard to use because it splatters out no matter what you do. They also have you sit in it in the living room before they put it in the bathroom. If you're just gonna sit there and use the jets and not use the shower, and you're a person like me that can absolutely do that, then it's fine. But it's a little confusing at times. There's no way to know how it's gonna work for you unless you use it. And they have no places you can go to experiment with it and find out.

The reps were very knowledgeable. They knew everything. The installation was good. The quality of the tub is good as well. I like the shower and the bidet we were able to get with the package.

I love my American Standard a lot. It's just a little bit too difficult for my husband who has mobility issues to get into it, but it's unbelievably great for therapy, just to get into it, relax, and get a little bit of a massage. It’s big and accommodating. I'm not a big person. I'm 4’10”. But I feel I'm engulfed with comfort when I go in. One of the things I like is how quickly it drains. I thoroughly endorse it. There hasn't been anything about it that we have found unsatisfactory. It's very pretty. It really has a spa look. The staff that preceded the installation was also good. Their service was great.

I like the quality of the product and the lifetime warranty of American Standard. The installers were very personable and polite. They also did everything as quickly as possible, but not so quickly that they weren't paying attention to the quality of their installation. This shower has now made accommodations for my 93-year-old mother for me to easily get her to bathe, all the way down to my nine-year-old grandson, which can use the handheld as a stand-under. We have all group ages in here and it's perfect. I also feel like I'm in a sauna when I'm in there. It also makes dog-washing easier. The only thing that really was not good about the experience was they lost my shower. We had to wait four more weeks because they had to completely order it. They also lost my financing information. I got to start that process over, but they were being reasonable about that. The walk-in shower is beautiful. I'm totally happy with it.

The guys from American Standard that came were definitely nice. They came later than we thought they were going to come. But that wasn't really a problem because we felt like they were going to get done in time. They finished around 7 PM. They said not to touch the tub at all because of the adhesive. It had to dry completely before you could touch it. When I really got to looking at the way the putty was put in, it was not very neat. It was uneven. Some of it was smeared in places. It wasn't really up to par for the $17,000 we just spent on it. There's also a handle that closes the tub on the inside of the tub and it had a cracked hole in it. I sent a text message to the two people involved, the guy that sold it to us and then the guy that installed it. I sent a picture of the parts, showing examples of what I wasn't very satisfied with. But I never heard back anything from either one of them.

The presentation of the sales rep of American Standard was off the chain. I like the jets. The nozzle is also user-friendly. I hadn’t had any problems getting in and out. I enjoy the walk-in tub.

The sales rep of American Stndard was very informative. He answered all our questions. He knew what he was talking about. However, I've got a problem with it since they finished it, and I can't get them to fix it. There were three jets that do not work. I've called them 14 times. The contractor came by over a month ago. He worked on it and said there was just something wrong with the jets. They were not working. So he was going to contact the company. Said they wouldn't gonna be happy about it. I haven't heard from him. But I called again Monday. The girl said that they had parts and it was sent to the contractor. They were going to talk to him and see what the deal is. They haven't heard from him too. But I like the tub. It's nice. I'd recommend American Standard.

I had a knee replacement and I had a little bit of a hard time getting out of my tub. Every now and again, I would slip and fall. My children said, “Why don't you try one of these?” So I did. But I did not like it. I also have arthritis in my shoulder. I can barely move most of the time and the water was nowhere near. I couldn't put my shoulder in the water for the jet to get to it. It was very uncomfortable. I would get out of there crying because I hurt so bad. My legs also didn't have anywhere to go. They could not stretch out. I was very uncomfortable in it. I had it taken out. But the people that came out were very nice. He told me everything that he felt I should know.

They did the installation of my American Standard really fast. It was finished in a day. They did a pocket so that my dad didn't have to step over the tub to get in. It was a safety thing ‘cause he had a stroke. It worked well for him.

They did a great job. I love the tub. It's wonderful. I am totally independent as far as cleaning myself. It’s some of the best money I've spent. I got the whole bathroom and there are plenty of bars for me to hold on to, to where I feel very secure when I'm getting in and out of the shower, and a great seat when I'm in the shower. Everything about it shows that they have a lot of experience doing this because it fulfills the needs of somebody that's disabled such as myself.

The American Standard rep was great. He made an appointment, was here when he said he was gonna be here, explained everything, and gave us the advantages of why we should go with American Standard in comparison to others. His name was Tim. I had a very positive experience with him. There were three of them who installed it, an electrician and the installation crew. The electrician got here a bit early, let us know that he was here and waited for the rest of the team.

American Standard's rep was very personable and didn't try to shove anything down our throats, yet he presented their product in a nice way. The installers were excellent, too. We like the grab bars all the way around that are secure for our sons to keep safe while using the walk-in.

American Standard got back to me quickly. I got more response out of them. They had somebody out that was knowledgeable to talk with me. I was impressed with the man who sold the walk-in tub to me. I was also impressed with the two men that came to do the work on it. They were a day sooner than they thought they would be. During the processing of getting the tub shipped out here, it got lost along the way. When I got the call and was told what had happened, the lady that had called me gave me her phone number. She told me everything would be fine. They knew where it was. She stayed in touch with me and was fine if I called her and asked. Everybody that I dealt with at American Standard was fine, including the supervisor of the two men who did the work. He was available while they were doing their work. I got an almost bare bones tub and I'm very happy with it. It was still expensive though.

The American Standard sales rep was very thorough, prompt, and always came on time. He was real attentive. He was very knowledgeable and a very likable person. The install day changed a little bit because my job was supposed to end, and then it didn't, and I didn't want to have all that noise while I was working. We went ahead with it anyway. Kamel was our installer. He was great. The installation only took a day and a half. It wasn't long at all and it's beautiful. They did what they said they were gonna do. They did it on time and they did it well. We really like it. It turned out just like we thought it would. We have grab bars, a little seat, and we have two corner shelves. The shower is really nice-looking. It has a really cool drain. It's like two thin lines where the water goes down at the front of the base of the shower. The showerhead is fabulous. We love it.

I called a number and ended up being connected with American Standard because of my ZIP code. They're a good company and their products are warrantied for life. They also had the features I wanted and they would do the work in a day, which they did. Their customer service was very pleasant. The installers were also very professional and knew what they were doing. They involved me in the decision areas that I had to be involved in. I love my walk-un tub. It fits my needs perfectly and it has the seat and two showers. It also has the controller that set. It's perfect. This walk-in tub relieves me from not having to climb into a tub and be able to step into the shower. I take a good shower and I'm very happy. Go ahead and do American Standard.

I was connected me to American Standard in my area and customer service was excellent. We went over everything and I was able to get everything that I wanted. I also tried another company and aside from they couldn't give me what I wanted, they were more expensive too. During my installation with American Standard, everything went above my expectation and I was very happy with the whole process. Everyone was very nice and kind. They made sure that everything was to my specifications.

The rep was terrific. He wasn't push and he explained everything. he answered any questions I had. But I wish they gave me the best price at the beginning because I don't like to haggle about things. I had a bid from another company that ws considerably less and I talked to him about that. He explained the difference between the two tubs and then went on to make a further adjustment in price.

The installers did a good job. They started at 10:00 and was done by 3 o’clock. But my husband is not happy with the tub. It doesn't have enough room in it and our hot water heater isn’t big enough to fill it. Also, the space between the seat and the opening where the bottom is is really small.

By the time I met anybody from American Standard, my son had already talked to the rep and he liked what he saw. So, the guy came and showed me a short video. The installers came and did the job. They explained some of the things that they were doing and called me in there and let me see as they worked and finished it. I like that I can go in the walk-in tub and get out. I like how easy and quick it is. People should try American Standard. It works.

Mike, the rep from American Standard, talked to us about the tub and it was a positive experience. The installation went fine and took about three days. They said it was going to be two days but they had to do a minor work on a Thursday. I would recommend American Standard if someone asked me about it. They were very professional.

The salesperson that came out to help me get everything set up knew the whole operation, and I liked him. Installation took four days, and the technician that came to do the work kept me apprised of everything that was going on. He would tell me what the next thing was gonna be or have me come in and look at something, if it was how I wanted it. They treated me as a valued customer. Even though the tub was very expensive, I got my money's worth. American Standard also offered me a credit line, which helped.

Everybody was friendly, seemed to know what they were doing and just did their business. I had no problems with them. Even the salesman was interesting to sit and talk to. The installers were here about 8:15 and didn't leave till about 4:15. For the cold, windy day that they had to work with, they did a fantastic job. I love the walk-in shower. I like the ease of getting in and out of it and feeling safe with the grab bars. I don't have much balance anymore, as old as I am, and it's handy to have them right there where I can grab whatever hand I need. I'd recommend American Standard. If you can afford it, do it.

The rep from American Standard was a talker. He was a good salesman. He did his work. The installers were wonderful. They were easy to work with and they were very professional.

American Standard was wonderful and did a great job. The installation took two days. The installers were very neat and cleaned up after themselves. I love the walk-in shower and I couldn't live without it. It's convenient and easy to clean. People should go with American Standard.

American Standard was the only one that came and sat down and talked with me and my wife. So, we decided to go with them. The installation went very smooth. They had a good number of people working at it. We had them take out a corner jacuzzi-type tub. It took up so much space in that bathroom. When they put the American Standard in there, it looked much better and it utilizes the space in the room better. It works good too. My wife enjoys it. She uses the tub more than I because she can't stand and shower.

The rep came and explained everything, and helped me understand the values of having a tub. The installers were very professional. They had to come through the back door and they were able to arrange it so they didn't have to do anything getting destroyed or mess up anything. My wife has been using the American Standard walk-in bath and she’s very excited about it.

The sales and installation was good. It was a one day operation. I like the quality of what I purchased. The only thing I'm concerned about is that the pan seems to be a little flexible. I wish it was firmer and had more packing underneath. Other than that, I'm happy.

The installers of my American Standard tub were efficient. They arrived at 8:30 in the morning, left at 4:30 in the afternoon, and everything was finished. I love my new tub. I particularly like the handheld shower.

The sales rep was a super guy. He knew everything about the tub. Every one of the installers also knew exactly what they were supposed to do, and they just did it. They designed it right on the spot, where, how and when to put the tub. I've never seen any better. I don't know how they got it in my house, but they did. A lot of the other ones said, "Well, I can't put it in there because your door is not wide enough." The American Standard tub is nice. We've got a lot of lymphedema in our legs and it really helps that. Plus, I have compression fractures in my back and it drives right on the spot.

I like the product. The rep knew what he was doing and was very accommodating. He had to come twice. We were getting a competitive bid, and I waited that day and told him I didn't want to just tell the other person not to come. I said, “You have to wait till later today,” and he came back the next day. The installation went seamlessly. I'm extremely pleased.

The sales rep from American Standard was helpful but not completely informed. He could be more aware of the timeline it takes to install the product and maybe be informed about how things work. The installation team scheduled a day, and then they didn't show up. There was some kind of screw-up. So, that made it start a day late, which put it over Christmas weekend. Instead of three days to install, it took six. However, they made sure I had a toilet on day one. So, that was okay. I got a shower and I love it. It does more than I expected. It regulates the water temperature and pressure a whole lot better than it did before and it's really easy to use. So, I'm very pleased with the shower. They just could have given me better instructions on how to use everything.

The installation was good. The guys were very professional, and they explained everything, did the job, and cleaned up. I like the sauna, the jets in the tub and being able to walk in.

I got a walk-in tub from American Standard, and I like that I can get in and out of it. I got a bad leg and if I get out, I can't get up. The tub's wonderful. The only problem I have with it is my pump is far away from my house. I need to do something that would get me a little more water pressure. It takes a long time to fill up. It works good, it just takes about 20 minutes to fill it up. I like everything quick. As far as American Standard itself, they're the best. The who came to our home was really good and helpful. The installation team did a really good job and everything worked out fine.

I liked American Standard's price. I worked with a very thorough rep. He went over the product, the installation process, and the price. He did a really good job. The installers called me the night before to remind me that they were coming out. Then when they showed up, they were very professional. They were on time and they walked me through every single process as far as what type of equipment that I want. They brought me in at every stage of the installation process to update me on how the project’s going and what to look forward to. So they were very good, too. Now that I have the walk-in tub, it's easier for me to take showers. I really like it. Overall, American Standard has great products and great installation.

American Standard had more features that we needed. The rep was very knowledgeable. The installer was a crew that came in from Louisiana, and they were great. They came across a problem that had not been anticipated. When they took out the old shower unit, there was a lot of cement underneath. And they jackhammered that out and chiseled it out and did not charge me. It was a great group to work with. I love the walk-in tub. It has been a lifesaver. I like the convenience of it. All the other features are great, but it's being able to get my mother in a tub safely and out is everything.

The sales rep was very informative and helpful. Then, four guys came in for the installation and there was one guy I mainly dealt with. He explained everything to me as he started out and kept explaining things to me as they were doing it. I like the idea of getting the toilet with a bidet so they gave that with the deal. I also had a two-sink vanity in there. I asked them if they would mind taking the old one out and hooking that one up for me and they had to redirect some pipes and stuff to do that from water. They charged me a little bit extra for it but it kept me from having to hire somebody else to come out there and finish everything up.

The sales associate from American Standard was very confident and very informative about the price and the quality of the shower. The installers were very professional. They did a very good job as far as finishing timely and informing me of things that they had done and needed done. The only issue is that not even a week or two after they left, my shelf and soap dish started falling off the shower. I haven't contacted them to fix it but it's good so far.

An American Standard salesman showed up at the door, and I was like, “Perfect!” We talked for a long time and he knew exactly what I needed, and it wasn't a major thing. I needed something done and I know exactly what I needed. I did some research. He said, “Okay. I see you've already done your research, and this is what we have and it's almost exactly what you were looking for.” There were some things I didn't even know that he told me about. It's just I'm still waiting for a call back from one of the installers because I had a problem. The shower door is not shutting all the way, and water is getting out. It's like after it was done, it’s shot. Within a week, the gap started slowly getting bigger. I know things settle, but I don't want that to become a bigger problem later on. I realized that the guys are shorthanded and they were being pulled 14 different ways all at once. It's not a major problem, but I still would like to have it fixed.

Everything went fine with American Standard. I'm just getting now to the point where I've got to clean the tub and I don't know what utensil I should use to get in there.

I decided on American Standard because the features seem to appeal to me more. Their reps were very nice people and the installation was very nicely done.

The sales rep of American Standard was very knowledgeable and he explained everything. We live out in the middle of nowhere and he was able to come out here. Some companies couldn't even get here. The installers were in here in less time than they said it would take and got it done and we were very happy with it. The only thing we have a problem with was, they were gonna email some manual but we never got it. But the tub is great. I have mobility problems and I couldn't get in a tub. Now, I can get in and get a shower.

The sales rep of American Standard was really nice. He came over and took a look at it and gave us a quote. We liked what we saw from the samples. Nick was the installer and he was also good. If we had an issue, he would try to take care of the issue. It took a couple of extra days to get it done. But we were happy with the results. The sliding glass doors, the shelves and the fixtures were included all in the price along with the others. I also like the fact that American Standard uses real tubs and not plastic tubs. It was done very nicely.

I love my corner shower from American Standard. Everything is perfect. The representative that came out was perfect. She didn't push us and she wasn't overbearing. She gave us the facts and we really liked her. There were two brothers who installed it. The whole thing was done in a day and a half. They were wonderful and polite. They cleaned up everything inside and outside and made sure everything was functional. There was a little language barrier, but not much and they made themselves understood. They were great.

The installation was great. I love the tub. It's a walk-in tub so I could shower.

A gentleman came out and explained the product to us and what it did. He was very helpful and even made an extra trip when I didn't decide at first to purchase. The guys that installed the tub were excellent. I love the tub. It's solved a problem for me. American Standard is the best.

The rep gave me different options that were available. The installer was a little rough. They used a glue to hold the cover over the drain, which is fine. It makes it safer. But I went and gave my dog a shower, and I couldn't take the cap off to be able to clean the drain. Otherwise, it was fine. They were in and out and got things done reasonably fast.

The rep knew what he was talking about. He was a good salesman and he answered questions. He was a lot of fun. The two installers took three days but that was because it was a strange installation due to the location in the bathroom. He asked me every step of the way, “Do you want to put this here? Do you want me to put this over here instead? Where do you want this?” I was very happy with them. I'm also very happy with my tub. But the hot water is sporadic. The hot water in every other faucet in my house is fine. Maybe there is a safety feature that makes it not get too hot. Other than that, everything is wonderful. It's not cheap but everything else was completely worth it.

The installation of our American Standard was good. It was done in one day.

What American Standard presented was logical. I got another bid, but with that company, that's not their primary thing to do. It was more of a primary thing for American Standard. The installation was perfect. They let you know exactly the time they'd be there. They stay in touch with you. The whole thing was immaculate. They do a beautiful job. It requires an awful lot of break out of construction including the doorway that had to be widened but they cleaned it up 100%. It took three days because mine was oversized. They had to be creative there and required more construction. My great grandson used it and he loves it. I asked if the water cooled off, which is always a complaint of walk-in tubs. He said, no, it didn't. Draining it out, it didn’t cool off and feel cold. I was glad to hear that from somebody else, not just me.

My experience with them was fine. The only complaint I have is that I got both a tub and a toilet but the toilet's automatic thing doesn't work right. The tech had trouble showing it to me that day and we thought it was just because he couldn't fit on the toilet to make it work.

The consultation was very good. We got the information and they were very compliant with what we needed. The installation went well except that the product that was sent to the installers wasn't the correct item that was in the contract and we didn't notice until it got put in. Getting the correct item took a month. Other than that, the quality was fine and the installers did what was expected. I was pleased with it. The seat that was installed with the tub is my favorite feature.

The workmen were professional and did a good job. We’re very satisfied.

First off we haven’t had it a month. We didn’t get it til Jan 19th. And been waiting ever since for them to fix a few things, that we called in on Jan 20th. We still don’t know when they are coming. Nobody seems to know anything about it.

Their reps were very professional. The installers put in the new tub in two days. For the caulking, one of the three guys came back and made sure that was all done correctly. They did fantastically. They had to get everything level and going the right way and they did it. The bar that I hang onto when stepping in and out has been my favorite. It's excellent. It's so easy to get in and out of it.

The sales rep answered a few questions along the way. He had memorized the thing that took him three hours to go through all the details. He explained that the tub is a walk-in tub and it takes 35 gallons to fill, and you need at least a 40-gallon water tank. We have a 50-gallon water tank, and the hot water starts to run out when it reaches your knees. Then you have to wait 15 minutes for the water to warm up so you can refill it. So he never mentioned that part. He should have said it doesn't really fill completely worth 40-gallon. So they should reassess that number.

The installer worked all day and got my American Standard put in. He did a great job and showed us everything about it. It's of very good quality. I bought it for my husband who is disabled. He can go in it, sit down and take a shower. He doesn't have to fill the tub if he doesn't want to. He loves the shower that is on a grab bar. It's safer for him and that relaxes me more.

I called American Standard and said that I was interested in the walk-in tub. Very shortly after, I got a phone call back and somebody set up a time. Then they set up a time for the meeting. The rep did a follow-up call with me, and then he came to the house. He brought materials and did measurements. He was excellent. Two guys showed up on time, and the installation was very quick and easy. They finished in one day. It was very painless. They cleaned up afterward. They were very nice guys. They were very polite and efficient. I was very pleased with all my dealings with the American Standard. My initial contact with the company through my contact with the sales and through installation was an excellent experience.

The sale rep did a good job of explaining the process, and he was very professional. The installation went good. It was a little longer than I expected, but the installers did a good job. But the finishing was a little rough. Some of the caulking was gooped up and it looked rough in places. It wasn't real bad. But it was not a completed job. They had to come back though and clean up some of their work. They worked for about 12 hours and then they had to quit. My wife and I saw a couple of places that didn't look right. Also, we had trouble with one of the lights and one of the jets. I didn't know how to work it. Since then, we've had a couple of other problems, but they've all been fixed.

I had a sales person, John, come over and he made the tub appear very wonderful. This walk-in tub was for my dad. He has several chronic illnesses. When the installers came, they never shared with me initially that there were potential issues with the drainage until the tub was installed. They came back in September, so therefore, there was this duration of time where my dad with whom John made him feel like this tub will better these conditions that he had. As far as the resolution of this whole issue with the walk-in tub and the drainage and issues, it dragged out until the latter part of November. The draining issues should have been shared with us before the tub was installed. It would have delayed their installation, but at least we would have gotten it addressed immediately.

The sales consultant was very friendly and informed, and the installation was really nice. The installers left the house cleaner than when they went in, and they were very friendly as well. The tub is very pretty, and I like the depth of it. Also, the quality is excellent, and I'm really enjoying it.

The guy was very professional and he did what he was doing. He kept in contact with me almost daily until they put the tub in. The installers were super. I couldn't have asked for a better team than that. They were extremely professional. They came in, looked it over, figured out where the best place was for it to go, and then went right to work. They completed the installation really quick. I like the tub. It's helped me a lot, so far. I like the jets in it. They're in the right places when you're sitting in there. I got lymphedema pretty bad and it really helped a lot there.

The sales guy was very personable. He was more like a next door neighbor instead of somebody I'd never met before and he was trying to sell me something. He was excellent. I was very impressed with the installers. They cleaned up after themselves. It didn't take as long. We got a shower in one bathroom, and then the tub in another bathroom. So it took them a couple of days to finish up, but they were very nice. It was pretty expensive, but it'll do us the rest of our life. My daughter is enjoying it.