American Standard Walk-in Baths Reviews

We recently had a bath remodel installed by American Standard. The quality of the work is substandard, even though the salesman assured us that the installers are not third-party installers, the installers work and are trained by American Standard. We are embarrassed to admit how much we paid for their services, it is extremely overpriced and the customer support after the install is deplorable, to say the least. We have a second bathroom in our home that we will be remodeling but rest assured that we will not be contracting with American Standard and we will let everyone that we know of our experience and warn them against dealing with this company.

American Standard was very thorough and it was a good unit, so we had no problems with it. Compared to what's out there, American Standard is one of the best ones that are out there. The quality is good. I love the quick drain. It's got the two drain option on there that really get through the water quickly.

We paid $23,000 for a walk in tub. Mediocre product and lousy company. They don't stand behind their product. After a year our seals on the door failed. We've wait 2 months for warranty repairs. Had an appointment for today only he never showed. Called and it will be another week before someone else will come... maybe. We can't use the tub and they don't care. Do not buy from them.

The installation of our American Standard was very good. I was impressed with the gentleman who came out.

We had a tub-to-shower conversion. I've got a seat, grab bars and a handheld shower, plus a regular one. I like the whole thing. It gives me a lot more room. The installation took a couple of days. And the guy has to come back because my doors keep opening up on their own.

We wanted to get a walk-in tub and I wanted something that was made in America. I started looking online for something and American Standard stuck out. I went to their website and put in my name and said that I was interested, and I had a call 10 seconds later. It was amazing. The sales rep was very friendly and knowledgeable and answered all our questions. They kept in contact with us during the whole process. They were very accommodating with anything that we needed as far as financing.

I saw American Standard on a TV commercial and I liked the lifetime warranty on their product. The sales rep had a tablet when he did a presentation and showed us a video. He also had a brochure. The two gentlemen who put the tub in were very nice and cleaned up everything when they were done. But less than two months after the installation, I was having problems. The tub was turning on supposedly clearing the lines. I had it on for one day. I had the breaker turned off and then, I turned it on. The tub would turn on randomly and run from anywhere from 2 minutes to 32 minutes. I tried to call American Standard about it and I said I didn't use the tub so it was not clearing the lines. And the rep insisted it was.

We had a representative come and explain what we would get and how the installation was gonna go. We had an American Standard walk-in shower installed and it was a good experience. My husband is happy with using the shower because we got the safety grab bars and the safety seat. Plus we got a free bidet toilet. My husband had some recent surgery this last year and the walk-in shower has been helpful for him and he uses it every day. He likes it, especially the seat and how secure it is. It doesn't slip and folds up nicely.

I like that American Standard had more jets than most tubs and it had a great warranty on it. The quality is fabulous too. I'm more relaxed after being in it. I like where you can have the air off and also the water. You can put them both on or one or the other. That's very nice. I also like that they also give you the therapy sense that you can put in. The installers were great. Cleaned up everything. They were here at 8:00 and they were gone at 2:00. Every question we had for them, they had the perfect answer and they demonstrated it and they filled it. We were happy with them.

American Standard did extremely well with my walk-in tub and its quality is very good.

We're satisfied with our experience with American Standard. The rep was good. She wasn't pushy and she explained things. The installers did good work and kept things clean. I was pleased with them. We like the walk-in shower well. However, we could have gotten extra shelves. There are two shelves in there. We could have used another one or two. But other than that, it's fine. We got a good product.

We got a walk-in bathtub from American Standard and it had the largest door and the door swung out on it, which is different from most other walk-in tubs. My wife had fallen in the bathtub so we needed something that she could get in and out of easily. The sales rep of American Standard was okay. The guy who came to install it did an excellent job, as well. It took him two days. My wife's thrilled with the tub. However, the salesman told us something that didn't turn out to be quite true. It turned out better than what he said. But still, he should have known better, 'cause he told us we were gonna have to knock out part of the wall, but when the installer got there, he said, "Why would we do that? We had to take out the bathroom countertop," which is what I thought. But that was the only thing that I had a problem with.

So far, my experience with American Standard has been great. We looked other products, and American Standard is guaranteed for life. They've already had to come out once because I didn't know how to get the seat thing open, and it turns out it was stuck. They sent a repair person out at no charge and he fixed it in about five minutes and was gone. So, we were well-pleased with the service that we got. My wife is disabled and she was getting to where she couldn't just comfortably step in and out of the tub. So, she's enjoying the product immensely. She can go in there and sit down and fill it up and do her bathing. She really does like it.

The in-home sales rep was kinda kooky. He was fine, but American Standard said he was making too many mistakes. Like he didn't measure everything he was supposed to and then they found out that the hall wasn't wide enough. So, I had to have the hall widened, which I wasn't expecting it, but I paid it. But the installation was good. There were a few things that he had to fix that weren't expected. He added a door that he wasn't expecting to add, but he did it. He forgot to put the smoke detector back up, but that was nothing. He put it up, but it was just one of the last-minute things. I love the bath.

They did a good job installing our American Standard. They’ve done it within a day. We're able to get in and out and get a bath now where we couldn't before. It's also easy to keep clean. It also has good quality.

The American Standard sales rep was very good, and the people who came out and installed our walk-in bath were very friendly and efficient. They did and cleaned up everything. We've had a couple issues with the features of the walk-in, but otherwise, it's been pretty good.

American Standard's rep did a good job. Also, the installers kept right on it until the installation was done. They are good people to work with and we are satisfied.

BUYER BEWARE, VERY Dissatisfied with this purchase. Tub was extremely expensive, and many promises were made regarding its performance that ended up being lies or false. They also installed a promotional toilet, and apparently measured incorrectly and now my bathroom door will not open past half-way. They rushed the installation, and hacked up my bathroom, and to top it all off, the tub is terrible. The seat position is terribly uncomfortable and I am unable to relax. I was able to bathe and soak in my old, standard bathtub, and with the American Standard tub I am unable to soak as it leaves a large chunk of my torso exposed because of how the seat is designed, and I am a very small woman, I can't imagine how bad that would be if I were taller.

They do not service our area... Northern Minnesota/North Dakota. Possibly in the future? I have nothing more to say...I was contacted by a representative very quickly but the conversation was very short and to the point.

The installer did a good job putting in the shower and it was done in one day. I've had it for about six months now and everything looks good. The price was real high, though. Since we bought ours, I see a lot of them come on TV cheaper and they go so many months without a payment. We had to pay $500 down but others can go six months or a year without their first payment.

The sales reps have been great, and I was impressed with the installers. They came in and they didn't have to do as much demolition as originally thought. They had it all done within two days.

The saleslady lied to me. I am aggravated about the lien on my house. I didn't approve it and didn't know that was what was gonna happen. But that's not got anything to do with American Standard. It's got to do with the people who financed it. I'm very pleased with the tub. I didn't think the price was gonna be that much, but it's a good price. This one got all the bells and whistles. It would be a good deal for somebody. I was also very satisfied with the father and son team who did the installation. It didn't take them six hours to install the tub. There wasn't any electric over there where the tub was so they ran the electric. They worked together real well and didn't leave a mess when they got through. I'm gonna have to get a new water heater though. The one I got is 40 gallons, and it doesn't last.

My hot tub quit and I needed to get a new one. I saw the American Standard ad comparing their tub to other tubs and it sounded like it was a Cadillac. I figured that was the one that I'd get. The rep had answers to all my questions. He's been around there for a while 'cause he knew the ins and outs. He told me exactly what was gonna happen and it exactly happened that way.

I do recommend American Standard Walk-in Baths to family and friends. The sales rep was pleasant, down-to-earth, have good people skills, and answered all our questions. The installers seemed to know what they were doing. There were two guys and the job took a day and a half. Their work was good. My grandfather likes the American Standard walk-in bath. There were the grab bars and then what came with the tub. The locking mechanism on the tub is really great. The jets work well for him. He feels better about getting in the tub. He's taking baths on a regular basis now. He's 83. He was having weakness, having difficulty, and not taking baths as often as he needed to because he couldn't get in and out of the traditional tub.

I'm glad I stayed with American Standard Walk-in Tubs. I love it. Their rep knew what he was talking about. American Standard is the only place to go if you want a walk-in shower. They're very good.

American Standard had everything I wanted and the rep answered all my questions. However, the installers had to work with it a while. They had to set it up on one end just to get it in. The house is a very old house and how they had to get the tub in was real tight. There was no laying it down flat and walking it in there. They had to stash it standing up on one end and roll it in. Also, there are three doors right there. They're all in one little alcove. They had to take a real sharp turn to the left. There was no way to take one in in one room and put that in into the bathroom. They had to take out a bunch of stuff that was in the way.

The sales rep from American Standard was a nice guy and the installers did a good job. They got here at about 9:00 and were done at 5:00. I don't use the air very much because it's messy but the jets on the tub are good. They squirt water on you and it’s powerful. It does its job and massages my back a little bit. I'm somewhat disabled and before this, I couldn't get in and out of the tub and the shower was in the basement, which is a perilous set of steps. Now, I can get cleaned easily. Plus, it's a good place to relax. There are tread things on the bottom that keep you from sliding around. There are three of them and one of them is loose and doesn't do its job. But it's not that big of a deal.

Today is June 18, 2024. Contract was signed February 5, 2024. Over 4 months of aggravation and unprofessional cooperation. The installation is pathetic. Done by 3rd party subcontractors. Salespeople lied. Cost is over $17,000.00. The job is still not completed or satisfactory. Calls go unanswered. American Standard "supervisor" will not schedule a date. We do NOT recommend American Standard. If this is what the American standard has become, then we are all in harm's way. You may contact me at ** concerning this installation/purchase in Clear Lake Texas. We now seek an professional craftsman to complete the job.

The young man who came out from American Standard was very good. I told him I just wanted the plain stuff and he got it for me. So, I was glad. A father and son team did the installation and the son had been working with his dad for a long time. He was very good at telling you everything you wanna know and the father was doing whatever they had to do to put the walk-in bath in. I like both of them. And since my husband just died a few months ago, I would like to have hired those two guys to help me around my house. They were excellent. The one who sold the walk-in bath to me and the other two who were putting it in were polite and respectable people. I look for that. Nowadays, you don't get that all the time anywhere.

The sales rep was honest and we got some discount on the installation so we didn't pay full price. But nevertheless, the installation was done within a day and the original sales indicated it might take more than a day or two. It was faster than the original estimate, which is a plus because there was a considerable amount of demolition of the old tub that had to come out. Overall, I'm happy with it. Also, the quality is what I would expect for something that I paid this much for. It's acrylic so it's a little bit higher-end and I expect it to last longer than your average walk-in tub.

The installation of our American Standard walk-in was good. The guy who did it and his helper were very good about it. Cleaned up well afterwards and explained the operation and were very friendly and it worked out well. I like the tub-shower combination. You can have it both ways. The rapid fill water and the rapid fill drain are a plus, too.

Installation went well, and I like the quality of the walk-in tub. The massaging jets work for me. However, I've got a few questions on it. When I put on the whirlpool, some little black spots come out, and I need to make it stop doing that. I'm not sure if it's mold or what's coming out of it. Besides that, I was pleased enough with American Standard that we went ahead and had a shower put in too. I'm really loving the shower. It really works well.

American Standard is synonymous with excellence. The sales rep was 5 stars all the way, and the installation was fine. It took two days. Two guys came. One was a plain grunt to help carry the tub and the other guy was an artisan. He did all the installation, setups and the plumbing and electrical, and it's been great for me. The features of the tub are nice. It is highly adjustable as far as the temperature and it has an aerator and a bubbler and it's perfect. It works really nicely. It's either American Standard or nothing. They have been at it for a long time and they know what they're doing.

I've got a walk-in shower from American Standard. When their rep came out to sell it, he was professional. I shopped around before I did this and people would scratch things on little pieces of scrap paper which had a number on it and hand that to me. It didn't look very professional. But American Standard's rep had a little folder that he gave me and everything went in there. When their guys came out here for the installation, they were right here on time. They took a look at what I had, told me an estimate of how long they would be, and they beat it by about 30 minutes. I had to let it wait 24 hours before I could use it, but I've used it every day since and it's been wonderful. I can't give high enough accolades for their salesman and the people who did the construction. I was really impressed with the company because they were totally different than the other people that came in here and what they had written down when they left.

Everything was really great in my experience with their reps. They showed me what was available and I chose which I wanted. The products are well made, too. The people who installed it were knowledgeable, very pleasant, and did a very good job and a clean-up when the job was finished.

The sales rep was very polite and showed us and talked to us about everything. We were very pleased with him. The people who put in the walk-in tub did an awesome job. They came that afternoon and left everything and then, they came back early the next morning. They never stopped and hooked up the hole day. They were polite and cleaned up after themselves. They were very good. I love my tub. It's easier for me to get in and out so that helps me. I had a hip replacement, and I can just get in and feel comfortable. My seven-year-old grandson loves it. He likes to come over here and take a bath. He likes the lights.

I like American Standard's lifetime warranty, not only for parts but labor too. The rep answered our questions and was very upfront with us. He was a good salesman. The installation team did a wonderful job. My husband enjoys the tub and when I used it, it was good. However, I didn't get the hot water that I would like and I wish it wasn't as expensive as it was.

American Standard is beyond excellent. They came out, shared a video and measured the bathroom for installation. The tub has a shower on it also which we didn't want it, but that's fine. The installation was magnificent. It took them half a day to get it installed and working. They went over turning the water on and off and everything that needed to be done for us to understand how to operate the tub was done. I love the tub. It's very helpful for me because my husband and I have back problems. I soaked in there this past Saturday and haven't had any back pain since then. It is an expensive tub, but it's worth every penny to us.

My wife liked American Standard's presentation and everything about the product. The rep wasn't overbearing and answered all our questions. The installers did a great job taking down the glass doors. They got the electrical connections done and the water line connected to the drain. They put a front wall between the front side and back side because they had that extra space there. The installation was fast. They were glad it wasn't gonna be such a chore. They didn't have to pull out an old tub and the opening was big enough, so all they had to do was to slide it in and put it where we wanted the tub.

The American Standard rep was very nice and polite. The installation of our bath went fine, too. My wife uses it the most and she likes it because she's had some problems with her heart. And she gets to sit down and take a nice, hot bath. The only concern I had was, we were supposed to get a free toilet with a bidet. But they said the toilet that they had to install in there was the same thing we had. So they said it wouldn't make any difference about the toilet. I said, "If that's the case, forget about it." They ended up taking $300 off the price. And then I see on TV now, the toilet's worth $800.

The gentleman from American Standard was very polite about everything. The installation was five hours. It didn't take long. The installers came in, put down runners everywhere so that when they brought stuff in and out, the carpets were protected. Afterwards, they cleaned everything up. My mother enjoys being able to use the walk-in shower. It would be a big help for her.

I picked American Standard was the salesman said that I could also get a bidet. As you get older, bidets have great appeal. He was very pleasant. I had to change the date that I had for them to come, and he helped me with that. There was a young man who put the tub in. He and the young man he had with him were nice. The only problem I have with the whole thing is they were here for 12.5 hours. But it was after my bedtime before they left, and I didn't understand what he told me about how to operate it. I know how to change it from a regular shower to a hand shower, but there's a lever on the side of the big shower head and I have no idea what that does. And they have several things on the bidet, like a massage. I have no idea what it does when I hit that button.

The guys who put the American Standard walk-in tub in were good. They cleaned up every mess. The only problem I had was the guy thought my water heater was big enough and it wasn’t. I couldn't use the tub but I could use the shower. So, I had to get a new water heater. The guy told me he turned the water up as hot as it’ll go and that way, I can mix my cold and not use as much hot. It’s wonderful. I love my walk-in tub but the reps sold me such a big tub. I had one before and it was smaller. I asked somebody and they said maybe the area where it came out of was bigger than what the smaller tub would fit in.

American Standard has been wonderful. The sales rep came in. We talked about it and he made sure I understood exactly what everything was gonna cost. The installers took care of everything in a day and made sure I understood how everything worked. They were very professional about it. They needed to know where my electrical box was located. Once I showed them the fuse box, I didn't really talk to them much until they said they had everything done. It went really quickly and very smoothly. The quality of the new tub is excellent. It works really well. I like that it fills up quickly. You're not having to sit there for a long time waiting for it to fill up. That's a wonderful feature. The cost was a little bit more than I was expecting, but considering the features, it was worth it.

Dealing with the rep from American Standard was very positive. He went through all the features of the product. We were interested in the safety shower and he answered multiple follow-up questions. It was shocking that the installers said they would do the installation in a day. They ran into some challenges so there were some delays because of the confusion with the electrician. So, it took a day and a half, which was still amazing.

The American Standard rep that we dealt with was named Herrick. He was very knowledgeable in explaining about it, and gave us a decent price. He was here when he planned and did everything he promised to do. We had two installers that live nearby or in this area of North Georgia and they did a very good job in one day. They were professionals and they knew what they were doing. My wife loves the tub. She likes the easy access to the style of the tub. She needs something that she could sit on, a walk-in tub rather than what we had.

American Standard is overrated and overpriced. The interest rate on the payment is ridiculous. It's 25%. I'm rushing to pay it off sooner rather than later to avoid this. It's $318 in interest in one month alone. That's usury. At the time they put the tub in, I thought the installation was good. But since then, I've had leaks on the side when using the shower. Part of the problem initially with water on the floor is there were no shower curtains made to suit the level of the tub. The level of the tub is higher so I had to cut a shower liner to be able to put it inside the tub.

I tried another company before American Standard but they wouldn't give it to us 'cause of our age. They wouldn't let us finance it. I gave American Standard a try and they came out and approved us 'cause we're not that old. They gave us details on the tub. But the showerhead has got a leak in it. My husband called them, and they'll come out and replace it. One of the jets on it doesn't work as well. I can feel it on the left leg, but I don't feel it on the right. Other than those, everything is good.

The rep did a good presentation and we put half the figure down in cash. But I didn't realize the interest rate. The rep didn't explain the high interest rate on the balance very good. My husband had to take the door frame off the bathroom for the installers to get in. He did that himself. So other than that, everything they put in was fine. I was under the impression that the American Standard tubs all come standard with a heater in it and they don't because ours doesn't have it. But the tub is okay. We enjoy it.

I've thoroughly enjoyed working with American Standard. Their sales rep was very nice, friendly, and not pushy. The installer who came out was fabulous. He told us to move out of the way and he could get it done, and he did. He had the tub in and he was out within a day and a half, but their sales rep initially told me that the installation would take about two days. I love our walk-in tub. I like the jets and the lights. I get in 45 minutes in the dark with no overhead lights, just me in the dark and the tub lights. Also, if I'm soaking for pain, it helps me to sleep at night. I would tell my friends that American Standard is fabulous.

American Standard’s reps were willing to come out and tell me what we needed to know and show me samples. They explained everything and I was pleased. Besides, I know the name. The sales rep was nice and knowledgeable. But during the installation, when the installers were about done and doing the caulking, somehow they switched from white caulking to almond caulking. So now, I have yellow around my tub and it should be white. But other than that, they made sure that everything fit well. So, I was happy. The cost was ridiculous but I paid it because I wanted the walk-in tub.

The sales rep was a nice young man. He answered all my questions and I was satisfied with it. I was told everything that was going to happen, and installation went quickly. The installer kept the area clean too. The walk-in tub makes it easy to give my mother a bath. She's handicapped, so I needed something that would help me get her in and out of the tub.

The installation was surprisingly incredible. The man that came and did it, he did it by himself in less than a day. It was way more than I would have even expected and the quality of work is exceptional. The tub is everything that was supposed to be. The only bad part of the whole thing is it's a little pricey, but everything is these days.

The American Standard rep we worked with was very helpful. He answered all our questions and gave a presentation on the computer so we could see examples. He did a good job. The installation went fair. It was an all day. We expected it would be a good part of the day. They said we would be without water. They would have to cut off the water for 30 minutes and we were without water to our house for six hours. That was a little awkward. But the guys seemed to be very conscientious and they worked quickly. The installation went smoothly. We got the toilet and had to get them to come back because it didn't get a good seal on the floor, and they had to come back and reset it.

I am completely satisfied with our American Standard Walk-in Bath. The installation was very good. I've had to learn to be a little patient for the water to come in. But it's not any problem with going out so fast. I know it just takes time. But other than that, I thoroughly enjoy it and it means a lot to me to be able to use it.

So far, our experience with American Standard has been good. We called them and they set up an appointment. They got right on it and they sold us a better tub than other people. Their sales rep explained the product very well. As far as the installation, we didn't even know the guys were here. They were prompt. They showed up when they said they were going to. We stayed out of their way. They did what they had to do, and it all went well. They explained the process.

The sales rep was good and the installation team did a good job cleaning up. I've been walking a little better since I got the tub.

I was contacted by the in-home sales rep and we agreed to meet and talk about our requirements. He was a very pleasant fellow and knowledgeable about his company and their products, and he answered all my questions fully. We got along great so he was a very effective salesperson. We were simultaneously doing a walk-in tub and a shower retrofit. So, the installation team was here for a number of days to get that accomplished. And likewise, they were pleasant fellows. They answered my questions as well and were very thorough. They cleaned up well after themselves and left our job site in great shape. I had a very positive experience with them.

The American Standard walk-in tub is nice. I love it. But it costs too much. It shouldn’t have been that expensive. I was able to buy it but I got a loan for it. I'm able to pay my bill but for people like senior citizens, the price should be way lower than what that is because it's not worth that much. For what I paid to get that installed, I could have gotten my whole bathroom replaced. I didn't know that my water bill was gonna increase because I'm using more water now but other than that, it's okay. I don't get a chance to use it that often because I don't want to pay the high water bill. But I use it. It takes away all the aches and pains. The installation fee was quite pricey but the installers did a wonderful job.

I wanted to get a walk-in tub and the American Standard rep advised me to get a shower instead that would help us. I'll be 94 very shortly and probably, my home will be for sale. He said it would sell better with a new shower than a walk-in tub. So, I bought what I did. The installers were very courteous. I didn't see them too much, but they let me know what was going on and what they were doing. I couldn't ask for more than that. There was somebody who called me right after I got the product in and asked me if I was happy with it, so that made a difference to me. I'm really happy with the final product. My family is also really happy with it. I like the grab bars. They're good for me. It's just the seats kind of stick unless you wipe it off with a towel.

American Standard has styles that I like. They were also having a special where they included a bidet toilet. They were able to come out quickly and do the installation within a couple of weeks. They were the sweetest and kept us informed of everything that was going on. The tub looks lovely. It's a big improvement how the bathroom looks. The tub is very relaxing and we love it.

I like American Standard's presentation and the way the tub looked. It's top of the line. We like the ease to get in and out. Everyone was upfront with us as well.

The installers of our American Standard did a great job. They did it quickly. It's a great tub. It was expensive but I had to have it. My wife had dementia and she couldn't get in the tub anymore. So, I got it and it worked.

The sales rep was very nice. My husband had Parkinson's disease and we talked about that and how beneficial the walk-in tub would be for him. I have arthritis and it would also be beneficial for me. There was no pressure whatsoever. The installers were very nice and professional. They were also very good. But the installer had the wrong color of caulking, so he had to come back the next day and put a new color of caulking. Originally, I bought the tub for my husband but he passed away two months after I bought it. So, if I knew then what I knew now that he wouldn't be around to enjoy it, I probably wouldn't have purchased it. It’s like a debt over my head now. But I enjoy it. It's very well built. When I use it, it's very nice. It’s relaxing and it helps with my arthritis.

The American Standard walk-in tub is an investment. It's not cheap. It comes with a lifetime guarantee and they cover the installation as well as the product. The installers were very nice and American Standard's reps were great. I've had no issue with them.

In August of 2021 I paid over $17,000 for a liberation walk in tub. I thought that American standard was a great company!! Boy was I wrong!!! They advertise lifetime warranty but they do not have enough help to do the repairs. You can see pieces of the paint that is peeling in the black tar like globs that come out of the jets. It is so disgusting!!!! My doctor has told me not to use the tub because of all the infections that I have been treated for. This has caused me so much pain and my medical bills are piling up. My husband has also had some health problems. I feel like we received a defective tub that has had one problem after another. The orginal door was broken when I received it and I have had to have a few house calls to repair other things. I called early in March complaining about the black globs and never received a call back for service. On March 31st the tub started leaking so bad that it was "Raining" in my downstairs bathroom.

We had a KOHLER tub down in Florida and we loved it, but it was so expensive. It was almost 28,000. American Standard seems to be a better tub with how they explained it and how it was made and all the pluses. It was still really expensive but we are getting a lot for what we're getting. It is a nice tub. It is in a smaller area. So, it isn't as big as we wanted but that wasn't anybody's fault at all. I do notice that it doesn't seem to heat the water. The one in Florida had an actual heater. So, you could stay in there for two or three hours if you wanted to at the same temperature. The American Standard one doesn't seem to do that, and it seems to have cold water coming out of some of the jets when you have the jets running. You can't stay in it for very long but otherwise, it's a good tub.

I bought the tub over the phone and a rep came out to install it. He measured it for everything, explained everything to us, and was good at what he did. He cleaned up after himself and I’d give him a great recommendation. I love the tub and it was a good experience altogether.

Everything was good with the sales rep from American Standard and the installation team did good. But there was a little problem because they didn't measure correctly on my flooring and they had to get some more supplies and redo it so that the actual flooring that was showing would be covered. So, they did that and I was satisfied. I love the tub and the shower. But I had a bad experience with my downpayment. We gave it to the rep and it was processed through my bank three times. It would be processed, then it would be placed back into the bank account, then it would be processed, and then placed back into the bank account. It was $1,500. Then, again, it was done. Finally, I had to get an investigator to investigate. He made one or two phone calls. My money was put in the bank and everything was cleared out. But it took a while. So I was very unhappy about that.

The American Standard sales rep was very informative, very nice and professional. The installation team was great. There were two guys that came and did the measurements and had me sit in the tub and explained everything. They were very thorough and they did a good job in installing and with the cleanup. They were very good with the service that they provided. I love the tub. I have no complaints at all about it. I had knee replacement surgery and I had my hip replaced about several years back, and it's very convenient for me. The only thing is the fragrance beads that you put in a little dispenser don't dissolve and I don't really know how often I'm supposed to change them. I need to call somebody to find out how it works. They're in a little pouch, but they don't disintegrate. I'm not really sure on how to use those. I have the same ones that was put in when the tub was installed.

The salesman was very cordial, and everything he said was correct. We were pleased with the product, but the best part is the installation. The two guys that came out here knew what they were doing and did a perfect job. We’re 84 and 85 and we don't use the walk-in tub as much as we should, but when we do, we've enjoyed it.

We like our American Standard Walk-in Bath. We're enjoying it. I can get in and out really well. The rep was also good. She was positive about everything. The installers were great too. They did a good job.

The sales rep was good when he first came out but I was sent the wrong setup that I was supposed to get. He said that he would give me $250 if I take it because some of the installers hadn’t been working. I said that's $200 and I could live with it. And he promised me that. American Standard ended up giving it to me finally after some months. The walk-in tub is a little pricey but I'm a man of my word. If I said I’m gonna do something, that's what I'd do. So, I went with them. Everything went good with the installation. They showed me how it was gonna be on this tub. Since I’ve started using it, I’ve noticed the walk-in tub is safer.

I like the price of American Standard and their lifetime warranty. My experience with their sales rep was good. The installers were also excellent and they cleaned up. Now, it’s safer taking a shower and a bath. I just wish it was cheaper. But it's worth it.

The tub itself is very nice, but a couple of things that the salesman didn’t mention include the fact that they recommend a 50 gallon water heater. Mine is 40, so ok, but not great. The other thing is the widening of the doorway to be able to bring the tub in. He said that it was no big deal and they do it all the time, but they do not do any painting. Well the guys that installed my tub really hacked up the doorway and then left. The replacement door that they gave me doesn’t even open all the way. I’m paying for way more than painting to make this doorway presentable again. I imagine most of the companies that widen doorways take a similar approach, but the consumer should budget accordingly. I didn’t factor in construction costs. Also I can’t find a receipt and I’ve searched my email under safe step, walk-in tub, Midwest remodeler, and nothing’s popping up. It shouldn’t be this hard to find a receipt for such a big ticket item.

The tub has been great. It's been the greatest thing that my mom's had in a really long time. But the wax ring wasn't big enough and it leaked water down into our basement a little bit. The guy came back out and fixed it. Everything has been good on it.

The reps were very good. The installation was quick and clean. It was nice. But I do not like the billing. I never get a bill and that puts us behind when we all get the bill.

The sales rep that I dealt with was very nice. The installers were good. They were very fast. They knew what they were about. They did a very nice job. I like the tub. When my husband, came home from the hospital, he wasn't able to do as much for himself as he is now. The tub made everything easier.

We had an American Standard bathtub in a previous home. So we installed one in this house. The installers did all the work within the timeline. They also cleaned up and everything was back just like it was. Everything went fine. We like the tub. My son uses it every night.

The sales guy was great. He explained the process and measured everything. The installation took longer than expected because it was in a weird spot. But the installer did a really good job. The tub is nice. It helps with the aches and pains. But it's pretty expensive.

We contacted American Standard and the lady that came out convinced us that we would go with them instead of the other company. She was very knowledgeable. The installers were good. It took them two and a half days. It was a little longer than anticipated. Nevertheless, they got it done. We had a couple of parts that didn't function correctly at first, but they sent somebody out to fix it. So, it’s worked pretty well. If we had to do it over again, we might put some more thought into what product to get and any additions of bells and whistles. But we're fairly satisfied with it.

The sales guy that we worked with was very nice and knowledgeable. Everything he did sold us on it and there wasn't pressure. It was like we had a conversation. So A-plus on that. The installers finished the installation in one day. They were very careful bringing things in and out. The work they did in the bathroom left no damage. It was an all-around good job. I like that you can open the door of the bathtub and immediately sit down and pull my legs up. That's very helpful for me and my disability. The water stays pretty much the temperature that you put in, which is very nice. It's very relaxing. The price was a little high. But only because we're seniors. So it was a big gob of money to put out. But that's all right.

We're happy with the information that the American Standard rep provided. Their price was good and the installation was done professionally. They took their time to take the old stuff out and put the new stuff in, gave us instructions, walked us through how to use the new installation and were very clean. I'd recommend them in the future. It was an exceptional, wonderful experience after buying our new home.

The installers of our American Standard did a really good job. I got a walk-in shower and I like the final price. I also like that I don't have to climb over the bathtub anymore. However, I thought their price was a little high. But when the other salesmen from other companies came, I didn't think it was quite so high.

The American Standard sales rep was really informative and gave me all the information I needed. They came on time and they did all of the installation. It took them two days. They were very neat. They kept everything clean and it all went well. They did a good job. I'm happy with it. It looks good. I like the dual showers because I've got a seat and I can stand up as well. My mom likes it too. She was impressed with it and the way it looks and functions.

The sales rep who came by was very knowledgeable in explaining everything but there might have been a miscommunication between him and the installers. What he showed design-wise wasn't what happened. We had a Whirlpool tub in there that was bigger than the standard tubs that would go in there. We have a walk-in shower and that tub and they were going to center it into that opening and put shelving all the way around and that's not what happened. They still had the little pony wall from the Whirlpool tub on the side where the glass part reaches up with the shower and it wasn't centered. I'm assuming it was the way the piping was but the salesman said they could center it up so it looks real nice and that is not what we got. And behind the seat, there's a three-foot blank shelf -- just the edge, which is real close to the shower, and I don't really like that.

The rep seemed very upfront during the sales visit, was very professional, and answered all the questions. The presentation that he put on and the size of the tub seemed good to us. He went over the specifics of the tub and what they would take care of to install it. But I haven't heard from them about the installation.

I called some of the other companies and never received callbacks but American Standard called back right away to make the appointment get started. John came out for the presentation and he was extremely professional, courteous, and mindful of my needs. I was pretty impressed by that. He wasn't trying to sell me something and was more interested in matching services to my needs.

The sales rep was very nice and cordial. He was a friendly guy. But the contractor measured the flooring of the shower incorrectly. We could've had it two inches wider and because of that, the shower is smaller than it needs to be. We're disappointed because it was a lot of money. Also, he didn't make it 32 so there's a gap that he had to fill in and that gap doesn't look good. It looks like it's a gap in the floor. It doesn't serve its purpose. We needed that extra two inches in there. So that part is very disappointing to me.

There were some features that we wanted on a tub and we called companies but others didn't have those features and American Standard did. The sales rep was friendly and was in sync and the installation didn't take as long as I thought it would. They came out one day and came back a second day to work on the floor tile around. It was done very quietly and efficiently and I love it. With the walk-in bath, I can now sit and soak and the water is so nice and hot. But my biggest complaint is that it takes so long to fill up and you're freezing while it's filling up.

The installation team came over from Maryland. They did very good work and I would do it again.

The sales rep wasn't even in the door for two minutes and he asked what size water heater we had. I told him and he said that would never work. I thanked him for being honest. Most salespeople would not be. I still listened to the whole thing that he said. Then he came back later in the day and I decided to get American Standard. We just put in a new water heater the week before. He gave me $2,000 off. When I first used the tub, I was a little nervous, and then I couldn't get the water regulated right. Because if you put it on too hot, it will get cold in there. Otherwise, it was great. Also, I leave my bathroom door open. Otherwise, I can't stand the steam. It's like a sauna.

The rep explained everything thoroughly and took the time to go over everything in detail. Then, installation day was great. It was done fast, precisely, and carefully. The work done was of excellent quality and the walk-in is helping me get my pains relieved by the bubbles. I'd recommend American Standard highly.

American Standard answered my inquiry promptly so I decided to work with them and the sales rep who came out was very helpful and nice. We had two different installs for two different bathrooms and each time, two people came out and it took two days. The work is very good quality. I usually use it as a shower and it fills up the footwell by the time I'm done showering and then I do the bubbles or the jets on my legs.

American Standard managed to match a price from Kohler. And I liked the seat that American Standard had as opposed to the seat that was offered by Kohler. Otherwise, for the most part of it, I thought the products were similar. If it’s not been for the seat, I probably would have gone with Kohler. But the Kohler sales rep was good. He explained everything well and went through products halfway decent. The installers also did a good job. They were conscientious. They cleaned up after themselves well.

I like American Standard's features, especially the quick drain, and their history. We have an American Standard toilet and it's been terrific. The sales rep came to our home and he was right on time. He was very professional. He answered all of our questions and went over everything with me and my husband. The installers were very, very good. Josh and Marco were both very nice. They did everything very quickly. My husband is a contractor, so he's kind of fussy. But it satisfied him 100%. He really liked the quality of the work that they did.

I like the tub. It's nice. I have the ability to hold on to the things that I need to and heat that's installed into it. It's also nice-looking. The cost is high. But the quality is good.

It's easy to get in and out of the tub. I love it.

The rep did a PowerPoint presentation off his laptop. He was very friendly and informative and seemed like he really cared about what our needs were. Then two guys came for the installation. From walking in the door to walking out of the door, it took them five and a half hours. My husband has cancer and he has pain in his back hip and leg. So he has difficulty getting in the shower because it's cold and slippery. But with the walk-in bathtub, he can get in and out by himself. It heats up the room really well so he doesn't get cold. He was in it last night for about two hours. He likes that the temperature stays hot and there's the nice seat and jets. I love the lights and the aromatherapy.

The sales rep had some samples and pictures with him, and it sounded like what I'd like. I got a walk-in shower. The installers were very knowledgeable and answered questions. They went at it pretty fast. The drain was an old style and the installer had to cut it down lower. He said he only saw these very seldom. So it took them a little bit longer. He said he'd have to come back the next day and finish it. So they did. I liked the doors. I don't like water coming in my face so I had the handheld shower a little bit lower and I still have the upper one too. It has shelves and plenty of grab bars. But I was disappointed in the shower floor. I thought it would be a rougher texture. He had strips and we put them on it. With the strips, it's fine.

The rep was very thorough and nice. He gave me his card to call him if I had any questions. I liked that American Standard had everything that I required for myself. We've just started now as we're getting close to that date to get things rolling.

American Standard offered a guaranteed fit and their own people doing the work, which impressed us. The sales rep set up an appointment time, and then he came here and talked to me and my wife. He showed us everything and gave us a price right upfront. The installers came in at 8 in the morning and by 3:30, they were out the door. They ripped everything out right to the walls and floor and re-did all the piping. They did an excellent job. I would recommend them to anybody.

It was wonderful with the rep. He gave me the history of American Standard. I knew some of it but he filled in some things I didn't know. He wanted to make sure that what I wanted was a walk-in tub. He wanted to see what my setup was, where I was gonna install the tub, and what I was using. I was using the tub in another bathroom with a shower chair. He wanted to see that too. He gave me information about the tub and what's it made out of. Then he went and looked at my situation for measuring. He showed me that the walk-in tub was 17 inches from the floor to the seat. He showed me with my dining room chair was the same, 17 inches from the floor. I found that very useful so that I knew it wasn't gonna be either too high or too low for me to sit down to get in it.

The team walked around, looked at the job to be done then wrote up what it was gonna take to do what needed to be done. They had to reschedule due to medical reasons but once they got there, it was good. They were able to answer all the questions. They had a lot of extra stuff they had to do more than normal but it was done on a good schedule.

The American Standard tub costs an arm and a leg but I'm very happy with the way it turned out. I got a tub with a lifetime warranty. It was a difficult installation and I'm glad I booked that team to do it because if I had had to bring in my own electrician, carpenter, and plumber, it would have been a disaster. I live in a ranch-style house that was finished in 1959. We had to take a window out and replace it to get the tub into the bathroom. It turned out that the guy who put the window in was very old school and thorough. He set it in place in concrete. It had to be chiseled out and replaced, not with concrete. But it was quite a project and they did a beautiful job. The tub does exactly what the salesman said it would do.

The sales visit was amazing. After having the sales rep from American Standard come out, I cancelled my other appointment. He said it was gonna take about 90 minutes. He was here for three hours. I was very impressed with American Standard. I always said Kohler would have been the way to go because my dad always praised Kohler products too. But when I found out the comparison between Kohler and American Standard Walk-in Tubs, nope. No Kohler. For the installation, I had to have two plumbers, two electricians and a remodeler. They took care of everything. They asked me a few questions when they were trying to figure out where to locate the electrical. They cleaned up everything when they were done. They were amazing. I have one dog that's afraid of everybody, so she would bark her head off. It didn't bother them in the least.

The tub is a nice-looking equipment and it runs well. However, I've sent out some questions and we couldn't get any help at all. It might have sounded like they were dumb as I reflected on it, but I wanted to ask them questions about some of the pipes on the installation. Nobody got back to me. We had to figure it out ourselves.

The American Standard rep was good about explaining the product, how the product worked and how it was made. The installation was quick though there were a few minor discrepancies. Some of the tiles broke when they were putting the screws in for the grab bars. American Standard got in touch with me twice. I mentioned to them about the tiles and the covers. When you put the grab bars on, there are screws that go into the wall, and the covers for the screws are loose. They're spinning around, which I thought they were supposed to be stationary. They said a tech named Marco would come out and check on this. But he hasn't contacted me as of yet. The product is good though. I like being able to get in and relaxing in a hot body of water with tub. But it was a bit more than I wanted to pay for the installation. They installed more items other than the walk-in tub, but I was ignorant about asking about the other products that were available.

I purchased everything in December and even though I signed the contract, I still have not received any products yet. I've reached out to customer service several times. They said that they would put me in touch with the install people. They were supposed to install in the middle of the month in January. Then I got a call from them that said that because they hadn't filed for the permit in a timely fashion, it was gonna be postponed until February. They were supposed to file the permit within four days of the contract but they didn't file it until the 31st of December, which was almost an entire month.

ConsumerAffairs was helpful. We started with their research then further did it on our own. We like the outward swinging door and the width of the seat of the American Standard tub. The salesman knew the product and answered all the questions. If he didn't have the answer, he got it for me. The installers did quality work but did a lot of chitchat. They could have done the job hours ahead of when they got done.

The reps answered any questions I had. It was good. The installers were awesome. They came in here and knew what they were doing. They got it done. But the tub is overpriced.

American Standard has the best product. The tub was installed yesterday and the installation was professional. I haven't got to use it yet ‘cause after they put it in, they said I had to wait 48 hours to let everything set properly to get in it. But I'm gonna like it ‘cause it's gonna have a lot of room inside for me. I'm going to enjoy all the different jets that it has on it.

Everything went as we had planned. There were no surprises. The installation team was excellent. They came right on time, were very detailed in everything they did and respectful in the house as far as covering everything and doing what they had to do. They had trouble with removing the door frames. They wanted to make sure they got them straight back in place like they needed to. That took a little bit longer for them but everything else was fine. They spent time with us showing us how to use the tub and explaining everything in detail. They were early and left at 2 o'clock. Everything was spick and span.

The sales rep went over all our options. He made me and my grandmother very comfortable and answered all our questions. The installation was perfect. It was a one-day affair. They did everything they needed to do and left everything clean. Now, my grandmother is a lot more comfortable taking a shower. She feels a lot more secure in the bathtub.

I wanted to find a place where they had a showroom with those tubs in them. But here in Arkansas, unless you went to Little Rock, there isn't anything around here close where we live. But the sales rep that came out from American Standard was very thorough about explaining what the walk-in tub would do. The installation went well but my wife would like the seat a little higher. Her biggest problem is getting up out of the tub when she sits down.

I was gonna get the American Standard tub. That was something that I was in need of. I was having some back surgery and wasn't quite sure how it was gonna leave me. Then I had some doubts about the representative that came to the house. This guy was at my house for hours and hours. When he got ready to go, he said something about he had someone waiting in the car. That was unusual. He had scratched a few figures on some of this paperwork. I said, "There's so much on there that you wrote and scratched out and rewrote. Can't you rewrite it on another form?" He didn't have another form. What salesman is walking around with one form? It also puzzles me why those tubs are so expensive. He told me 24,000. I told him, "We can save each other a whole lot of time if you just tell me how much that tub is instead of wasting hours." The sun was up when he came here. The sun was down when he left.

I couldn't make a decision quickly because I ended up having to have surgery. American Standard helped me in that they held my price as well as a timing when I could get it done for about four weeks. They got the installation done quickly. I went in there before it was done, saw the guts of the installation process, and thought it could never look good. I went back when they had it done and it was gorgeous. They did a great job.

It was a very pleasant experience all around. The salesman was very knowledgeable and straightforward. The installers were very thorough and took great pains to make it look nice in there. They also demonstrated how it works. I'm very happy. I like the features of the tub. I consider it to be a high-quality product. I have a neurological problem that causes me to fall a lot. My blood pressure drops when I stand. I did not feel safe in the oversized tub that I had. With this American Standard tub, I feel a lot safer and less likely to fall because of the confined space. There was also a bidet as a bonus for buying the tub.

The sales rep made sure I understood everything and the installers did everything they could to clean up every day after themselves. They ran into a few problems but it wasn't their fault. It was the way that the house was built. I like the tub. It's easier to use. It gives hot water and covers my body. I was just surprised at how expensive they are.

The sales representative with American Standard was informative. He told me what the tub had and the warranty. The installers got the installation done quicker than I thought it would have and everything turned out alright. I just got two little issues they’re gonna have to come back and see about. One of them is the drain in the door, and the other is hot is supposed to be on the left and cold on the right. They had the lines crossed. But the tub seems to be well-built and well-designed. It functions well and the warranty is good. My wife bathes in it and she's able to relax and use the jets.

The sales representative was excellent. He wasn't pushy. The installation team was awesome. I would have them back in my home for anything to put in. But it's been over a week since the tub was installed and I'm still not able to use it. I'm in a wheelchair and my sister is staying with us. We ended up spending a couple of nights in a motel because we needed a bath and a shower. Washing up in the sink when you're in your 70s doesn't do it. They finally got back to me after I threatened to call the corporate office. They'll be here tomorrow. The motor is cracked and the door is cracked in three places.

My only problem with American Standard is I had some issues I wanted to address, but their customer service is lacking because I have called them about 12 times for this issue. One time, they had a guy scheduled to come out and take care of my concerns, but he called me about 20 minutes before he was supposed to arrive to tell me his van broke down. I was calling to find out when he was gonna come back and they kept telling me they'd pass the message on to the scheduler for my area and that person would call me to set up a time. That person never called me. I finally got a call here the other day telling me they're gonna come out tomorrow at 10 o'clock to take care of my concerns. I feel that after paying $20,000 for this tub, they ought to be a little bit more forthcoming responding to the customer after installation with their concerns. But that's my only problem. I got five bulging disc and arthritis in my back and sitting in the tub with the jets going is advantageous. I get out and my back feels a lot better than when I went in.

I'm trying to contact the guy who sold the American Standard Walk-in Bath to me. I recently found out that the people who installed it, didn't connect a pipe correctly and I had a water leak that they discovered. I had water running out in the back of my house in there on my cabinets in my kitchen. The guy that helped me with this was Rocky. I left him a voicemail on Monday and he hasn't gotten back to me yet. But the tub itself is good. I love it. I don't have any problems with it now, but that was a setback when all of that happened.

In September 2022, I had one of their walk in tubs installed in my home. They completed the installation, gave me instructions, then left. I could not wait to try out the new tub and all of those jets. I am 71 years old, disabled and I was excited to say the least. I filled the tub and enjoyed the jets and bubbles. I was calling my veteran friends to tell them to get one. So after my bath, I drained the tub. I opened the door. Lo and behold, water drained right out on my 6 month old laminate wood flooring. I could not believe my eyes. I mopped it up and called them. They came out within a few days. I was impressed. The technician stated that there was something wrong with some hose or something under the tub and assured me that it won't happen again.

I saw an ad for American Standard Walk-in Tubs on the internet and then I gave a salesman a call. He came over and explained everything to me about it. I felt really comfortable with him. He had been a paramedic in the service and in residential life, and he knew a lot about handicapped people and suggested all the handicapped ideas I would have in a shower that replaced my bathtub. The installation team was fantastic. They were here early. They removed the tub. They removed the old commode and put in a new one with operation controls. They finished at 5 o'clock in the afternoon.

The American Standard walk-in bath relieves some of the stress and things on your body. When we bought ours, the reps we talked to were informative and gave us an idea of what it costs as well as what it would do. The installation was really good and easy. I wondered if the installers were going to even be able to get through the door but they did. The guys set it up and explained how to use it. They were quite blunt and told us to pay attention so that we would be able to function with it. Afterwards, they didn't leave a mess anywhere and the only thing we have to do was a little touch up on the ceiling from what was up there before that. They're not responsible to replace that or cover the color of it. So we will fix that in the next few weeks and paint over it.

The sales rep at American Standard was very informative. He did his job. He listed all the products and was very thorough. He did all the measuring and made sure that the house was capable of having it electrically and with the water heater and made sure that it was through the doorways. It was a full over-a-work day but the installation team did a good job. They dinged the wall a couple of places that I had to fix but didn't leave any construction mess around.

The installers were very efficient. They did a very creditable job of putting it in and teaching us how to use it. But I wasn't as impressed with the salesperson. He was nice but didn't seem to understand what we were telling him when we told him we had to have underground wiring for the tub. He didn't schedule it so that was a little bit of a snafu at the beginning. But it was resolved when one of the supervisors at American Standard settled it and told them to go ahead and put it in. I love my American Standard tub. It's a very expensive product but it works.

The sales rep that I dealt with was very professional and knowledgeable. The installers were professional too. The walk-in bath is narrower than what I thought it was gonna be. It could have been a little bit wider, but that's not the case though. Overall, I had a good experience, except for the handheld shower. It leaks and you got to tighten it up.

The installation was great and super fast. They came in and it was installed that same day. Everything is great.

We love our American Standard walk-in tub. We liked some of the features of the tub, and we really liked the sales rep. He made a really nice presentation. The installation was wonderful. They did it in just one day. What I like about the tub is the ease of getting in and out and safety.

The rep who came out was very thorough and explained everything to me. I couldn't ask for a nicer person to work with. Also, the team did the installation so fast, I didn't even know they were here. They came in, introduced themselves and committed to tearing my old tub out and putting a new one in. It didn't take them but one day. The only thing was there were a couple of little spots that needed some paint but they told me from the beginning that they didn't paint and there might be a few places I had to paint on my own. They were upfront about that from the beginning. I've been in the tub a couple of times and I love it. I turn on the jets and it's soothing and helps relax my muscles. It has impacted my life for the better. Also, it fills up pretty fast. I don't have a lot of water pressure because I live in the country and I own my own well but it fills up fairly quickly and drains super fast.

I like the walk in tub. It's really good. I used it a couple of times, but I usually use the shower.

It seemed a little pricey after it was all said and done. I wish I would have listened to myself a little bit more instead of taking the rep's stuff back. Because one of the things about the door is that it bangs on my counter, which he said wouldn't be an issue. But really, it is. I wish I turned the tub around like I wanted to do, to begin with. But he talked me out of it. So those kind of things bother me. But other than that, it was pretty good. The installers did a really good job. I wish the tub was a little longer. I'm 6'4. So it's sort of hard to get into. But I like it.

The sales rep was very knowledgeable. It was a pleasant interaction. The installation took roughly five hour and it was a pleasant experience as well. Everything was above standard. When I have a hard workout, I need to relax in an environment that's comfortable and that can really soothe those muscles. So, I got what I paid for with this tub.

The sales rep of American Standard played a video of everything, then explained everything to me. After that, I said, "Do you finance them?" He said, "Yeah." When he said that, that did the trick. Three people came to install. They showed how it would be sitting in there, then they started installing. Everything was fine. At first, I had a problem though with the drainage. The screw kept dropping out of the plug. But everything else worked fine. I love the jets. They work perfectly. The bars are great, too. I use them all the time. For the heat, they said I had to get a bigger heater because the heat wasn't staying hot.

So far, my wife has been very happy with the American Standard walk-in tub because she can go in and open up the door. They put railings in though we already have railing sin all the bathrooms. So she can get in and out by grabbing them because she's not very steady on her feet. The installers used the existing railings and put a railing on the inside so she can just grab one, grab the other, walk in, and grab the bottom railing, which goes all around the length of the shower, so she can stand there. She can stand up and use the regular shower.

The salesman from American Standard was perfect. He had a good sales pitch plus he showed me a video of how the installation would go and what would be installed. The installer did a good job, too. It took him about a week and everything he was doing and what he would do next, he was explaining it to me. I'm satisfied with the quality of work and I enjoy my bathtub. But at the moment, the tub is leaking and I called American Standard twice but I hadn't heard from them yet about them coming out here to see about it.

American Standard has the best product for the best price. The rep I worked with was very nice. The man who installed it was fabulous and very professional. My favorite part is being able to walk in and out of the tub, which I haven't been able to do for 20 years. The other two companies that came here, their tubs have seat warmers and American Standard does not. I didn't think it was a big deal, but it takes too long to fill up and I'm very cold. That's my least favorite. It was also like buying a car. It was $19,000. But it drains very quickly.

The salesperson was favorable and professional. He laid out the whole scenario and did a good job. We only had one minor thing that wasn't fully laid out, which was the wall coverings but that was settled. Peter and his son were the contractors and they were very pleasant. They looked at the situation and then presented us with how they were gonna proceed. They had to do some demolition first and prep the area and then, they came back the next day and installed the whole system. They came back on the third day to follow up and finish up. They were very helpful with every question we had. They dealt with our problem on the walls effectively. The work was done very well and the attention to detail was evident. They did a great job in cleaning up after the whole process. It has been a perfect experience now that the tub has been installed and we're using it. The operation has been 100% correct. It's a great product and we're very pleased with it.

American Standard's rep explained everything about the walk-in tub and measured everything to be sure it would fit because it's on the second floor of my house. And it was a bit of a chore to get it up the steps, but they got it there. Had a couple of good guys that brought it. The first guy got here at 8:00 in the morning. The second guy had to pick up the material and got here at 10:00. They worked all day and, 8:00 at night, it was all done. I like the aeration that the tub does. It's very soothing. I'm glad to be able to sit down and take a bath, and get back up. I feel safe. It's pricey, but quality always costs money. And if this tub would last as long as the last one, American Standard would talk to my daughter the next time they called.

My experience with American Standard has been really good. I love the tub. My daughter loves it, too. However, there's a lot of air coming from underneath around the tub and I was wondering if somebody could come out and look at that, see if they can stop it.

I like the quality and the price of American Standard. The sales rep was very good. He was friendly, answered all questions and called back when we didn't. The installers were also very friendly and they did a really good job. We have the aromatherapy and the light therapy. It's awesome. It also makes me feel safer when using the tub.

Some of the walk-in tub companies wouldn't install in a second-floor condo. But not American Standard. Their salesperson was really knowledgeable and thorough. We were really excited about ordering from them. But when they had trouble getting the permits, nobody was really paying attention to that. There was an expediter involved but I had to keep calling and finding out where the permits were. They would tell me to call the county and the county would tell me to call this company. So the tub was installed a month later than it was supposed to be.

Installers did good job but after installation you have to wait 24 hours to use tub. Well after in bath for 15 minutes first time it started leaking out door on bottom a lot. It ruined ceiling tiles in basement and made a mess. Well I tried calling customer service, they made a work order up but couldn't tell me anything else. It took 3 days to get somebody to try and explain what happened. The customer service was bad. after spending so much money and no one will say if they will pay for damage to basement ceiling

I liked what I heard from American Standard, so I ended up talking with the salesman and purchased a policy. Their customer service was very good and the salesman was super. They gave me a fair price, too. The installation was the best installation I've ever had for anything. Those people came prepared and they were in and out of here in a half a day. I love our walk-in tub. It's so enjoyable. I'm 83 years old and I'm afraid of falling by getting in the shower and so forth or another tub.

The salesman was a little bit much but we knew what we were getting when we were getting it, except for the water heater. He said we had plenty of water heater but we did not and we had to get a new water heater. But the guys installing the walk-in tub did a great job. I really like it and I'd tell others it's worth it.

I had a good experience with American Standard from the beginning to the end. I was very pleased. They did the work in a very timely and professional manner. They respected my home and me. I'm having an issue but I'm not worried about it. Because any questions or anything I've had, they have made it a priority to take care of it right away. I worked with a gentleman named Grady and he said, "We wanna do it right the first time so that we don't have to come back." They have truly stood by that model. I am in love with my tub. I tell everybody about how I'm glad I had it done when I did, because I had a shoulder replaced. By me doing it when I did, I can get in the tub and soak myself in my shoulder now. I drive a city bus for a living and this tub has taken so much stress off of me. It's like going to a hotel and a spa.

I was impressed with what American Standard Walk-in Baths' salesman had to say and his description of everything. He was here for a good hour and a half. He was very thorough. I asked a lot of questions. Initially, I just talked about a regular tub and got talking about the walk-in kind. It sounded like what I needed for my arthritis. The thought of soaking in a tub was wonderful sounding.

Their reps were helpful and top-notch. The installers were very nice. They got there at 8 o'clock and they worked through until they finished it that day. They've done a good job and we're very happy with the product. I like that it has a seat in it and a handheld wand. I use it a lot.

It was fantastic with the salesman at American Standard. I was able to work with him. I am 73 and he came down to my level which I appreciate. He did such a wonderful job that was why I ended up buying from him. They told me one to two days for the installation. They got here 10 o'clock and five hours later, they were done. They worked extremely hard. They didn't even take a lunch break. They did such a beautiful job on installing and explaining. On one part of the floor, I was freaking out because I had a space of 3 inches of bare floor. They said they would take care of it. They put a plastic surround thing down there. The clean-up was fantastic. The tub is beautiful. American Standard is an honest company. I feel I was treated fairly as an elder and would highly recommend them.

I'm very happy with my experience with American Standard. The only thing is I need to have my hot water heater check because it seems to take a while to get filled up with really warm water. I really wanted the tub because that does help. My favorite feature is the safety. The guys that installed came from Massachusetts to Maine. It took them four and a half hours. They left at 4:30 in the morning from Massachusetts. They didn't leave my house until 7:30 at night. They got very concerned because I recently had my septic part redone and when they were flushing it out, the water came up around my septic cover. I said, "I'm aware of it." They're in the process of fixing it. So, I got that fixed but I was very happy with their concern. They never took a break. They never ate lunch. They were very helpful. They showed me how to work the tub. They were awesome.

We bought my mother's walk-in shower from American Standard. I always wanted a walk-in tub because she had one before from somebody else. She wanted a walk-in shower. Unfortunately, she didn't get to enjoy it, but it was pretty and American Standard was really nice. They called us when they were gonna come out and to tell us how much it was and anything that they had that was a change or when it was going to come out. It came in earlier than they thought. So, they had to call and let me know when they were coming back out. They cleaned everything up really nicely and they took out the tub and everything. I didn't have any problem.

American Standard Walk-in Baths has been in business for a long time, and so I got someone to come out and do a demonstration. From what they said, how it's built and the parts, they were superior to others. During the installation, I didn't even know the installers were here. They put a tarp down so they wouldn't track anything into the house. When they got done, the head installer told me he had some bad news. I knew they had been running water for some time, but it was leaky. So, he said that they would have to order me a new tub. I told them that was fine. I spent a bit of money getting it. So, I wanted to make sure it was right. He was afraid I would be upset about it, but I wasn't. Things happen like this every day.

Updated on 5/7/2024: I'm having to correct some of the mistakes they made. They forgot to find out that they needed a permit to put the tub in in a modular home, so I had to do all of that just recently. I'm refinancing my house and I had to get this inspected before my loan went through. They put the water pipes where they're gonna freeze because it's a crawl space, so I have to insulate those and when they took the plumbing through, they left holes in the floor but they didn't seal those up and I gotta put some barrier tarp there.