American Standard Walk-in Baths Reviews

I liked American Standard's product, the pricing and the financing. The sales rep was very straightforward and pleasant. The installers were here just one day, and they were very efficient, very pleasant and did a good job. As far as the product, I do feel more relaxed and safer. The doors are my favorite part. I like that American Standard is the only company that had two barn doors that both slide. I like the weight of the doors. They're heavy. I have recommended American Standard to several people.

Everybody else my shower was custom-made so they couldn't do it. But their rep figured out a way to do it. The experience was great and the shower is beautiful. It's expensive but I like it.

American Standard had been around for a while. So, I know it wasn't a fly-by-night company. I replaced an existing two showers through them. The installation went well. The guy who was working on it did everything right. I kept checking every once in a while. I know that once he turned the water back on, there was something turned on that he should have had off. It did squirt water out in the time it took him to get the water shut back off. Other than that, I don't think they had any issues. There is one little thing on the top that I think I'm gonna have to sand off, but the guy told me he'd come back and do it if I wanted him to. One of the little plastics like a bumper that goes along the edge of the door is not all the way to the bottom where it hits the ground part. So, it stands up about an inch above the door, and it's an inch short on the bottom.

The sales rep was very polite and thorough in what she explained to me. The installer was very good. He had two more people with him and it took them half a day to install the American Standard walk-in bath the first time. Then, they came back to check a couple more things at different times to make sure everything was okay and got everything the way I wanted it.

American Standard did an awesome job. Their reps were very informative and good. The installers were great. They were very friendly. They came in, did their job, and were very efficient. As far as the tub, I like the jets.

I am happy to have an American Standard walk-in tub. It's very enjoyable to have such a tub. The people who came here and installed it were very good people. I enjoy their work. They were very neat and did a good job. Also, the sales rep was a nice person and explained everything to me.

The rep who sold me the American Standard gave me his cell phone number so I could get a hold of him any time. He answered all my crazy questions. The installation was a little rough but it was totally my fault because I wanted the tub to fit a certain way so it would be easier for me to get in and out of. There was a large space and they had to fill all the space behind it. There were a few problems so they tore out the tub and damaged the wall. They tried to fix it but it was never fixed. So, I hired a contractor.

The rep was very professional and he knew what he was talking about. He measured everything and gave us a perspective of what it would look like. The installers were excellent. They spent all day with us because they had to get the old tub out. We also got a toilet as a bonus to us for getting the tub. They stayed 'til they had the job all completed. We use the tub frequently. At our age, we get sore easily. So it has been very helpful for us. The air bubbles and vibration of the water have been our favorite features.

The sales rep’s home visit was great and helpful. It took the installation team nine hours to get the walk-in tub installed. Everybody loves it.

The sales rep was very businesslike and extremely knowledgeable about the products and the procedures. The installation team worked on the walk-in bath and did it in a day. They came back the next day to finish a few small details but all the major work was done. They asked me not to use the shower and I let it set for two days to let the sealant cure. The walk-in bath has a hand shower and a showerhead. When I first started, I was turning on the wrong one. But once you learn which way the handle goes, it comes on normally. I love that as it's running, you can select how warm the water is.

The rep was very descriptive on everything that was gonna be done. The installers cleaned up well. So far, the walk-in shower is great though it was very expensive. I love it. The water flows well.

The sales rep was very familiar with the product and the installers were very professional. They worked through it and had a couple rain showers come through too. But I've been waiting for over three weeks to hear back about a problem I have with the shower. One of the covers came off the bottom of the safety bar.

American Standard did everything they were supposed to do. They're expensive but it's worth it considering that they do all the work and don't have to call a different plumber. They sent the workers out, put the tub in, and everything went fine. The guys were wonderful. I love the tub. I like that I can sit down in it and relax. I've told my brother about it. He's already looking into getting one, and so is my sister.

The sales rep explained everything about the American Standard walk-in bath to us and it was everything that we wanted. When the installation guys got here, they got the tub out, set it out on my car porch, and demonstrated to us how it works. They told us to sit in it before they even put it in, so that was good. We were shown how to close the door, lock it, and open it up. They've done good quality work and we were well-pleased. They fixed everything back up nicely, too. I like the jets in there. I had surgery on my feet and I just lay my feet up there with the jets on. I let that work them over really good and it helps. You can just sit in there, relax, and enjoy yourself. My wife loves it, too. It's really a convenient and easy way for maintaining our personal hygiene. And if anything should happen to either one of us, we'd still able to live in our house instead of having to go to a facility.

The sales rep from American Standard was very nice and the communication was excellent. I didn't haggle with him and I was happy. For the installation, at first, I was a little worried. But the installers were professional and they worked all day. They got there at about 10:00 and they didn't leave until about 8:00. They had to do a lot of stuff that I thought was above and beyond to put in. I also got a toilet and they took out my bathroom vanity. I didn't have any idea they'd have to do all that. Then they put in new electrical plugs and water lines. They did a wonderful job and I felt bad that they didn't even hardly stop for lunch. They were elderly gentlemen and they drove all the way back to Maryland that night. So, I really appreciated their hard work and I hope that company appreciated them. So far, the walk-in is very convenient to use. There are two things I wish they would change, but it's been very nice and I've enjoy it very much.

The rep gave us a few pointers on sizes. My wife is a bigger lady and he recommended that the smaller tub would be pretty tight on her, so we went with the bigger size. We had a rough timeframe for when the installers were gonna be there. But they called four days ahead, set up everything, and showed up. They tore out another tub we had in and assembled the new one. The installation was set up for two days but they finished it in one. My wife finds the tub great and it has made it a lot easier. We had to drive to my son's house which had a shower we could get into but now we can do it all from our own home. As far as safety, it has handrails. It also has air and water jets.

I always heard that American Standard was one of the best and I went with them. We got a handicapped shower and our sales rep was very pleasant and full of knowledge about the product. She understood what we needed. The installation took two days. So far, it seems to be great.

American Standard has its own plumbing line, which I've used for years and the sales representative wasn't a jerk like most of them are. The installers came, did all the work, answered all my questions and cleaned up after themselves. I absolutely, positively could not be happier. I was expecting it to be a total nightmare. Every time somebody comes and I ask for any work done, they scratch their heads and say they’ve got so much more problems involved. But the two gentlemen did nothing of that. All they did was do the work perfectly.

The rep was knowledgeable of the gear. In fact, he had all the information and all the answers to the questions I wanted answered. The tub was installed in my parents' house and they had no problem with the installers. So far, so good. We had a little hiccup with the complimentary toilet that came with the tub though. My mother wanted to make a change and screwed everything up, so it was on her that the problem took place. When I would call American Standard to ask questions about it or figure something out, it took me a while to get to who I needed to talk to and I kept on missing people. They had to call me back, and sometimes, it took two days. Still, it wasn't horrible.

I got online and looked at what Liberation walk-in tubs look like. I had no idea of the cost so, I called for a quote. The representative came to the house and sold me on the idea of it. I asked him how soon I could get it done and he got me taken care of so quickly that my head was spinning. The installation was a little bit of a hassle because the installers had to do some strengthening of the floor because everything in the house that we got is 40-something years old. They had to strengthen everything underneath the tub because it weighed so much.

American Standard was ranked number one so we went with them. Their sales rep was very nice, pleasant, and not pushy. She did not try to hype anything and just told us the facts. She explained that some of the door frames would have to be removed and then replaced once the tub was put in. It was very thorough. She measured everything. The installers were very pleasant and easy to work with. They got the job all done in one day.

After spending $24,000 to have two new showers installed in my condo when one of the doors developed a leak in one corner they would not return my calls when you called the service department. When you called sales and complained enough they said they would escalate it and I would hear from them in 48 hours. That's been a month ago. The showers are great, but don't expect ANY service or repairs after the sale.

Everything was good with my experience with American Standard. They were friendly and they cleaned up everything when they left. They vacuumed my carpet too. They also put a new faucet on and that was the main thing I like. They did everything they said they were gonna do. They did it on time like they said they would. Two days or less. I knew how to use a tub, but they still showed me to do it this way, do it that way, and they showed me everything worked.

American Standard called me and I thought I was making the appointment with another company, but I got hooked up with them. Their guy was very nice and professional. He went through the stuff and we decide to get the walk-in shower. The installation took was two days. The installer was a younger guy and he was very nice. He kept things very clean. It went in smoothly.

The rep knew all the ins and outs. He had worked for a competitor and he could tell us the differences between American Standard and the other company that we were considering. He was very relaxed and personable. He made us so comfortable about the product. He also gave us tips on how to clean it. The installation was great and we're thoroughly enjoying the tub. It takes a lot of water but it's something you just have to do. My husband has back problems so it has been very helpful for him. I highly recommend American Standard.

The lady that came out from American Standard was absolutely fabulous. The installation took a lot longer than any of us thought. There were some problems. They had to tear all the inside walls out because they had rotted. But it’s an all-around good shower. They put a seat in and bars where I could help myself get up or get out. I like the convenience. It's easy to get in and out of. I only have to step up a little bit, so it turned out to be quite safe for me because I'm crippled. It's great. They were extremely professional and the installers, I've never had so much fun in my life because they picked on me.

The American Standard rep explained everything, showed us the product and he went through the whole thing. The installers come in at 8 o'clock and they were gone by 6:00. I like the fact that it's American-made and made in Texas and it's a good product. It has lots of room. It's better than trying to walk around the tub that we had. There is room for my chair. We're satisfied.

The tub feels good. I like it. But one thing I have about it that I didn't realize whenever I got it is you can't use too much soap in it. The bubbles take over. If you just use it way down on the low level, it's alright. It's best to go ahead and take a shower in the other bathroom where I can suds up and get good and clean. Then I'll towel off and go sit in the hot tub.

The main thing that got me to go with American Standard was the no downpayment after one year. The rep who came our to do the presentation was very good. She was very friendly, very understandable, and easy to talk to. As far as the product, I got the combo. I got the shower, the tub, and the toilet with the bidet. So far, everything is good.

We had a nice guy that told us how things would work and showed us stuff. The installation was great. Our walk-in shower works well. It gives us options. We can stand up in them or sit down and be comfortable in them. It would have been nice if it was a little cheaper. But everything's that way these days.

The sales rep was nice and informative. He compared the materials and the prices with ones that I had already seen before American Standard. Even though American Standard was a bit pricier, I like the quality of the material that they use, and that's what sold me. I also like the fact that they didn't try to put in or force something in the space that I had. They had to custom make the bottom of the shower, while the other people that came were just gonna put in fabricated stuff in my space.

American Standard Walk-in Baths responded to my request for information. Their rep and the installers did a good job. The walk-in tub is exactly what my wife wanted.

I recently purchased the "Liberation" walk-in tub. My salesman, Daniel **, was friendly, professional, knowledgeable, and did not pressure me, and answered all my questions. The installers, Jeff ** and Alfredo were meticulous, knowledgeable, polite and professional - they left my bathroom work area clean and explained how to use the tub so well. I had done a lot of research before scheduling an appointment and I am so glad I went with American Standard - AND, the tub is pretty and awesome. So glad I made this decision!!

They are Awful. Lack communication skills. They Can't use the phone. Won't return calls. Called corporate multiple times. Left message. No calls back. If the they are treating me like that now imagine AFTER the install. Bad vibes. Big turn off. Not interested any longer. No go!!! Screw them. No longer interested in their products an services.

The rep that came out was very pleasant and informative. For the installation, one guy did the job in two days. Everything works just right with the shower. I've been wanting that for a long time. I have mobility problems and it's perfect for me.

I could relate to American Standard's sales rep and he did a wonderful job of explaining everything to me and showing me what he had to offer. I also had a wonderful relationship with the installers and it took them almost two days to finish. I like my walk-in tub and I feel more relaxed after using it. But I'm still learning how to use it and do it perfectly.

American Standard came out and did a presentation. I didn't want some random person they pick out of a phone book to come and do the installation. I wanted somebody from American Standard and they sent me somebody from American Standard. The tub looks good.

We like our showers now since some of problems are corrected, but American standard not so much. Terrible customer service. No compassion. Has nothing but problems from the start with my salesperson to getting my install mistakes fixed. Took over 3 months plus to correct. Wrong shower parts seats put in. They would fix but would leave holes in the walls they just installed. So I said no. Had two showers put in. Second one couldn’t use because no hot water. Had faucets installed upside down. Took 2 months to fix. They would schedule and then cancel a week later. Finally fixed. Never got any kind of apology for their errors.

The initial sales guy did a great job at the beginning. He built rapport and knew his product. From the beginning, I told him we weren't gonna do anything that day. At the end, he said, "This is what it's gonna take to deposit today." I said, "I told you we're not gonna do today." He totally flipped the switch, shut down, turned into Eeyore, tucked his tail between his legs, started to pack everything up, and walked out. He wouldn't leave a card or a name. He wouldn't give me a copy of the estimate. I had to chase him out the car and say, "What's going on here? You're shutting us." He said, "Everyone always buys it on the spot. Now, I have to come back if you wanna do it later on." But American Standard did a good job during the installation and it's a good product. It's for my wife and she loves it.

I liked the presentation. The rep didn't pressure me and explained every detail from the options I had. It was easy for me to device. When I moved into this other home that needed a renovation, I had her come back to give me an estimate. I was very impressed with what the installers did. They were very professional. I love everything about the tub and I'm happy with everything.

American Standard Walk-in Baths had the shower and I didn't have to hire the installers separately. Also, they had exactly what the wife wanted and what we were looking for. Rather than some big-time, top-of-the-line showers, they had a mid-tier that is just as good and looks good. So, they were the best middle ground between expensive and too cheap.

We had their sales person come out and it was very good. Also, the installation was very fast and well done. They were real good people. I like the walk-in tub and it makes us feel better. It's kind of expensive, but it's okay.

I've been thinking about purchasing American Standard for a long time. We had been using either a tub shower combination or a stall shower. It was fiberglass. It was very difficult to clean. Very cramped. I couldn't bend over without knocking my head against the wall. It was very unsuitable. The American Standard rep was very informative, helpful and friendly. He answered all the questions I had. The answers made sense to me.

The salesman explained everything very well. He was very professional and good at his job. The plumber and the electrician were very good as well, and the installation went wonderfully. The quality of the tub is very good, and I enjoy it. It makes my back and legs feel better. I feel safer as well.

The salesperson was professional. He came out, looked at the space we had, measured things and made a better recommendation. We were first looking for walk-in tubs, and they are more expensive than the stand-up shower we ended up with. My mom was the one that was it gonna be the benefit for, and she said she didn't really want a tub so much unless it had shower equipment with it. She was more interested in an easy-to-step-in shower situation instead of the deep tub we had. It was getting hard for her, even with a bar there to help her get in and out.

The installation was good. It only took about six hours and they were neat and did a good job. I went with American Standard because if something happens to that tub, I don't have to pay. American Standard takes care of it. The quality of the tub is excellent, and I like the jets. The tub helped my wife out a good bit because she gets up with a lot of aches and pains with arthritis. She really feels good about it.

I remembered from being a little girl that we used American Standard in the house like the bathroom had American Standard commodes. So, I went ahead and I called them. The sales rep came out and talked about that tub and how great it was and how they made the best tub. They were the leaders in making tubs. The installers had brought the tub up on the porch, and I managed to roll out there and look at it. It is nice. I've used it once. The only thing that we had a problem with was me getting in and out because it seemed like it was an ordeal.

My experience with American Standard was good. I liked the price, and it had all the features. For some of the others that I had looked at, you had to pay extra for some of those features. The sales rep did a good job. The installer installed it in a day. It was just the one piece that goes behind the knob on the end, they sent the off-white, and I wanted light white. It was right during my vacation time, so he ordered it to have it shipped quickly to me, and it came the day we were leaving. So, he had to wait until I got back from vacation to come and finish it up. I called him, and he was here that day. I'm loving the tub. It really is good for my back.

We got a walk-in shower from American Standard. The quality, so far, seems good. Everything works like it's supposed to. I like the way it looks. It works properly. Part of the reason we got it was to upgrade and have something that looks better and it does that. The sales rep was good and nice. The installers came out and they took a little bit longer than they had originally said they were gonna take, but they were good. They were professional. They addressed any concerns that I had.

I liked American Standard better than the other providers. Everything was fine from beginning to end. I had a shower put in and it was done in one day. It was a replacement for my other walk-in shower. I like it. It's a great product.

I checked different step-in tubs and decided on American Standard. I liked all the features. My favorite is the quick drain. The quality is good, but that door is a little bit tight for me. I’m getting in sideways. The one thing that I've seen strange is when it blows out of the tubes. There's rust that comes out. That was kind of a surprise. My husband uses Epsom salt, and I think that might be what's causing it. As far as the sales rep, he was very helpful and informative. He thoroughly told us everything we needed to know. The installation didn't take very long. I thought it was gonna take two days, but it was done in one day. The installers cleaned it well.

The sales rep from American Standard was knowledgeable and answered all our questions. There are no guessing games. Everything was put out right up front. My wife and I both use the product. I'm sold on it. My favorite thing is the ease of using it. So far, so good.

Everything went really well with American Standard with one exception. They apparently had sent the guys with the wrong shelves and racks for the thing, and they had to finish up without putting in the racks. They said they would ship them to us, and they did. It took a couple of weeks for the guys to come back. When they did, they got here and they had the wrong racks that they had shipped us. So, it turned into a several-week-long deal where we had to wait. They had to keep coming back until they finally got that right. Beyond that, the whole process, from the initial sale to installation, was nice and smooth. Everything was done well. It just took longer than it should have. The product is great. We love it. I’ve used it every day.

American Standard's customer service was very good. They gave us the information that we needed to hear. Compared to another place that we checked, they weren't cheaper, but they were better. The installers came and did their thing, were very polite, and it was a good experience. I like the grab bars and the seat and all the stuff for meeting physical needs.

The guy that came in here and talked to us about the tub answered anything we wanted to know. He even gave us some insight on other issues as far as the unit itself. The installation team was like a well-greased machine. They worked very well together. I asked, “How many years have you guys been working together?” They said, “We ain't been working together that long.” Wherever one picked up and did something, the other one went and did another part of it. I was also told that they would not be painting the trim, that it was our responsibility to get it painted.

I like the price of American Standard compared to other companies. When the sales rep came out, it was very enlightening. Happy day for me. The installers also didn't run into any problems installing the shower/tub. They only ran into trouble when they told me I needed a new floor for the bidet. My floor was too weak. I asked the installer if he could do it. He said, "We don't do floors. You'll have to get a contractor." So we did. My favorite feature is the shower.

The jets and the air thing are good. I've been having trouble with my different joints. It helps a little bit. However, I haven't figured out how to do the aroma thing. We put one of the packages in that little place where you're supposed to put them in. But it wasn't working. I don't know whether you're supposed to do something differently to get that working.

It was very pleasant during presentation. They were very upfront. There were no cover-up or lies. They're very trustworthy. They kept my house very clean. That was a big plus. They walked me through everything as well.

The salesperson of American Standard was very personable. He went through everything. He was very thorough. He showed us all the options. He made sure that we understood which was high-end, which was midland, and the normal things that you would use. I was very impressed with the hot tub feature. He was very knowledgeable about the material that they were gonna use. He explained what they would do when they came in, and what the material was. He made some suggestions for my mom. I really liked him, which was one of the reasons why we went with them.

American Standard came and replaced my old shower with a new one. They came on time. They took out the old one, put in the new one and they did it all in one day and it's been great. They said it would probably take two days, but they stayed late so they didn't have to come back. The shower they replaced was 46 years old, so it wouldn't take much to improve it but the new one is a little larger. We're getting up in age, and so they've installed all of the bars to hang on to. So, it's a lot safer than our other one. American Standard's salesperson seemed honest and knew what he was talking about instead of like a used car salesman.

The American Standard salesman came in and explained what the product was. He had samples. He took measurements and he gave us an estimate. The installation happened quickly. They put down the paper through my living room so they wouldn't be walking over the carpet. They had some very skilled people remove the old bathtub and put the new services in. They cut down the tile walls at the bottom. The door frame was too narrow, so they had to take it out and they cut a notch in the wall so they could bring the new tub in. They put it all back together with all new molding and it looks better than ever. The whole process took six hours. They definitely knew what they were doing.

The salesperson made sure that I knew what I was buying and explained each different category and showed me all the different types of products. It was clear in understanding the information. The first installation was the shower and the installers had no problems. They kept telling me that it'll be done by the next day and once it was done, they made sure that we knew how to operate everything. The end result was perfect. It was nice and more than what I expected. For the walk-in tub, that as well was the same. They were excellent workers and we had no problems with them. I prefer the shower but my husband loves the new walk-in tub. My husband is 6'3 so he didn’t fit in the previous tub that we had and this one is perfect for him. American Standard is awesome. They're American-made all the way from Texas and what not better to use is US of A. They did a good quality job.

I don't like the way the shower was installed. Where the pole comes out and the shower comes over, it doesn't adjust. Also, when you walk in to get into the walk-in tub, the bottom is slippery. It scares me. If I had my choice, I would have had a walk-in shower instead of a walk-in tub. My husband was insisting that the walk-in tub would make me feel better but it didn't improve my legs at any time.

The sales rep with American Standard, Al, told me some things that were helpful and something he thought might have been better. He didn't say it was better, but he went over some stuff and led me to believe things were somewhat better. I'd recommend him to anybody. The installation went much better than I thought it would. They called me in the time frame they told me they would. The sales rep gave me a date that the installers would be here, and they were here. He gave me a time frame that the installation would be finished, and they finished ahead of time. They cleaned up very well afterwards. Everything was done immaculate to my idea. They did much better on every aspect than I expected, and I'm very difficult to please. When you get something done, they will promise you something and more or less deliver something else. On the contrary, American Standard did a fabulous job.

It was awesome with American Standard. The sales rep was very informative. He knew his stuff. The installers came in, put the tub in, and left everything nice and neat. I'm enjoying using the tub. It has a good feature with the jets, the heat and everything that I had in it to help me out. I try to get in it right before I go to bed. It helps me sleep. I love the quality. I love that it drains in under two minutes. American Standard's been around forever, and most of my toilets and everything are American Standard. The only thing I'm having a problem with that I need to call them and let them know is the bidet doesn't wanna shut off when it fills. I have to pull the lid and flip it.

The quality of work done on the walk-in tub was great. My mother uses it all the time and she said she wouldn't take a million dollars for it. The only thing I was disappointed in was the guy told me that my new 40-gallon hot water heater would be enough to keep up with it. In realty, it's not. I could use some more hot water. My mother doesn't use the water as high as I do. So, with her, it's just fine. But I like a little higher water area.

The sales rep was knowledgeable and friendly. He gave many options that other salesmen didn't. The installation took three days but the installers made sure they were quiet and didn't interfere with our day-to-day things. So it was a good experience. They also showed us how to use the walk-in tub. I got it for my parents and initially, they were a little skeptical. It took them a couple of weeks to get used to it. Sometimes you got to force them to use the tub instead of using the shower more than the tub, and tell them how to be a little bit more patient. But they’re doing okay.

The installation was done in one day, and it went 95% okay. They were not very good when it came to carpentry when they took the door frame out to get the tub in and put the door frame back in. Still, American Standard came up to the standards that I was looking for, which I always had been familiar with as far as American Standard compared to other manufacturers of tubs and toilets. The walk-in tub is excellent. It’s making things easier, and it's gonna help to improve my neuropathy. I haven't been able to tell a big difference yet, but I'm slowly but surely seeing results.

Everything with American Standard is positive. When I called them, they came out and quoted me, and we've been happy with the product. The tub is great. The installers are great. They did their job. We highly recommend American Standard.

The American Standard rep that initially came out was not as learned as I thought he would be because he told me that we couldn't put the tub in the spare room. They gave us very large rooms in this house, but very teeny tiny bathrooms. The rep said, "No, we can't get it in there, but we can get it in your bathroom, because of the way the doorway was." He told me we had to get the smaller tub. But when the installer came, he said he could and with a bigger tub. The installer brought out the smaller tub and told me to try it. I'm a big woman. I got in it and told him, "This is a little close." He said the bigger tub is about two inches bigger. So he called in and got somebody to bring the tub over and I said, "I want the bigger tub, if it will fit." So they were able to get it in there.

They did good work. The sales rep explained how the system worked. The installation went well too. They had to remove the doorframe to get the tub in and they replaced the frames back.

I like American Standard's quality. The sales rep was excellent. He had brought samples for us to look at. Everything was outlined and he was prepared to give us the information we needed. He could answer our questions with no hesitation. Everything was displayed nicely so that you could really get an idea of what the finished product would look like. He had photographs and everything, so you could visualize it.

The sales rep from American Standard came out and showed us how it was going to be done, had a whole slideshow of what we could choose, and even brought samples of it so we could feel it. That was a really good thing because certain things freak my grandma out. So, she was able to feel and be like, “I don't like how that one feels. I like how this one feels.”

Jets unusable as it splash’s water all over everywhere! Hired our own contractor as we weren’t told it included installation. You have to sit 10 minutes waiting for it to fill up. It’s uncomfortable to sit in. Shower handle is messy/awkward to use. I can only fill tub up to my mid area because of extreme splashing and then waiting to fill while being cold and wet. Epsom salts cannot be used…wish I knew that before. Truly cannot think of any positive in owning this tub. Using it is more aggravating than pleasurable and that makes me sad.

The installer who came to my home lied to us about who he worked for. I found his company name on a brochure he left with us. I checked his company through the BBB and found a bunch of negative reports against them. Luckily I was within my 3-day period and told him to cancel, period. Please everyone, DOUBLE and TRIPLE check everything that you are told and every page of paperwork that you are given. Like me, it might save you a lot of money and heartache.

When I called American Standard, the salesman gave an estimate. He did a heck of a job and sold me on it. He told me everything I needed to know about the tub. He convinced me over their competitor that uses a porous material, so it'd be a nightmare to clean. Anytime I had a question, I could call, and American Standard would answer it. They did great during the installation. They did everything that was in their control. The only problem was the wall guiding that goes around the back of the tub. They said we had to wait. There are three pieces of the wall, and one piece was the wrong size. It was too short. The installer got ahold of the warehouse, and the next day, it was out my door. They came back and installed that one piece.

Their reps were good. I told them I couldn't afford it and the sales rep said they had another offer that they could extend to me. The installers were also awesome. They always called me and told me when they were going to be here. They always put down things to walk on so they didn't track stuff in my house. When I said, "I have to leave here at such and such a time," they made sure they were finished before that so I'd have time to leave. They were wonderful. The walk-in bath was amazing. I have sciatica and it really seems to be helpful with that. I would highly recommend them.

American Standard Walk-in Baths did an excellent job. The rep was knowledgeable and friendly. Right then and there, he gave me a good estimate, because I had to send it off to the VA, and it was a done deal. The installers came in. I didn't believe they could do it in one day, but they did. They took the old one out, and put a new shower in the shower ring. They had an accent. I had a hard time understanding them. Other than that, they were efficient and professional. They got rid of all the old walls, the tub and plumbing. They left everything nice and clean, and everything worked fine. It's a simple shower. I don't have to step over a tub to get into it. That's all I wanted. And the floor has a texture to it, so it doesn't make me slip. I can just stand in the shower. I'm not gonna worry about slipping or falling. I'm happy with what they did.

American Standard has always been responsive to any calls or questions. So, we're very satisfied with the service that we got and the product we received. It's expensive, but it's worth it. The rep came in. He showed us a couple of video clips and went through the information, answered any questions that we had. The installers came in and they, too, answered any questions that we had, and were in and out in the time period that they said that they would be here. The whirlpool is a nice feature, and that the tub is fast draining.

The installers did a very good job installing the shower and cleaning up. They were very professional and the workmanship is excellent. We're very happy with the walk-in shower and I wish we would have obtained it sooner. You spend money on something that you enjoy totally and I will say that we are 100% satisfied with the new shower. I love the massage handle, the big shower, the hand massager, and the seat. I can sit down and shave my legs. It's outstanding. Also, the minute you walk in, there's a handle bar and when I'm sitting in my chair, a handle bar is there, too. Safety-wise, it's for older people. There is no doubt in my mind. I think everybody should have one of these in their homes.

The representative that came out with American Standard was a very sweet person. When he came in, I told him that I was just trying to see what the price was and if the price is right. If the price is reasonable, I'd go ahead and get it installed. So, he walked me through, telling me about how they do the showers and showing me the materials of the shower. The installer was very good, too. He came in, and if he had a problem, he asked me. He asked me where did I want my handrails and all that kind of stuff. He told me what was best for me. The quality of the job is very good. Before, I had a tub. I couldn't get in and out of the tub due to the fact that I had bad knees at the time. So just to walk in in a shower, I enjoy it. I really enjoy my shower. I love my showerhead. The product has made my life a little bit better. I can get in and out of my shower without having to hurt so bad to pick my legs up to get in there.

I called several companies, but American Standard was the first one that called me. I was in a rush to get it done, so I went with them. The sales rep was very knowledgeable. He helped me with a lot of questions that I had as to pattern and if I wanted the tub or not. He was very helpful. It's pleasant to take a shower and bath now. I only have that one issue that came up right away after I started using it. You can relax in the tub but I am having trouble keeping it clean because Kenny, who was the agent, told me not to use anything abrasive on the tub. He recommended that I use Dawn. So, I spray the Dawn on it and I use a soft cloth, which is what he told me to do, and it's kind of hard to get those smudges off sometimes. My grandson takes a shower, goes outside, he's barefoot and he leaves the tub quite dirty. So, I have to scrub quite a bit. So, what I'm doing is just leaving the Dawn on there for a while and then I try to go get it.

Everything went great with the American Standard sales representative. I understood all that they were advertising. It was what I wanted. As far as the installation, I had my son oversee it because I had a stroke. I've been in the tub at least twice a week now. It's what I expect it to be. I liked the jets. American Standard is a very reliable product.

The sales rep at American Standard was little high pressure, but he was just doing his job. I like the tub. It was designed well. I think I made a good choice. I'd make the purchase again.

The American Standard reps were very informative and helpful. The night before the installation, I got a call. They didn't have the particular seat that we ordered. They said this was an upgrade. My husband was getting an operation on his back and I was thinking maybe this will be better. But it was not. We've been trying to get ahold of people to get the one we ordered installed and this one taken out. We are at the point when we’re thinking about taking it out ourselves because it gets in the way.

Dealing with the rep was very good, pleasant and knowledgeable. The process was one day, in and out. It was perfect. The installers were very professional and clean, and they protected everything. They asked me a thousand questions to make sure that everything was getting done right. The walk-in bath is beautiful. I love it. The showerheads are nice and they’re my favorite. People should at least look into American Standard.

The sales rep gave me a complete outline of what American Standard was for. He showed me also that the work that they do has lifetime warranty. The installers did an excellent work too. They also let me know after they finished everything, that they put up this lifetime warranty. They also cleaned up. The jets are very good. I like that because it has different features on it, which I can use to do whatever I wanted. I will recommend the American Standard.

They were very professional. I love the tub. It's therapeutic. I would highly recommend it.

The sales rep of American Standard was very informative. He told us everything that we needed to know about the product. The installers were also very efficient and they worked well. We like the versatility of the walk-in tub. My husband likes it for the Jacuzzi. We had a problem with it, though. There was a leaky hose in the sprayer. So, we had to have them come out and fix that. They came out immediately but it destroyed the bathroom downstairs because of the water leaking.

We like their product and all the features that it had, like the Jacuzzi and it kept the water warm. In some of the other tubs, the water cools down after a while. With this one, the water stays warm. The salesman was great too. He explained everything. The installation was good as well. We had a Jacuzzi tub that we never used because my wife couldn't get her legs up and over the tub. We already had electricity to it. That saved quite a bit of money and time. They just used that electrical hook-up. They took the other tub out and put that one in. However, our water heater doesn't fill it up all the way with hot water. We're in the process of getting another water heater.

The sales rep was very knowledgeable. The installation took a couple of days 'cause they had to demolish what was there. They did a good job. The lead guy was very knowledgeable on the measurements. He knew what he was doing. His helper seemed like a strong guy. He carried out the bath tub all by himself. That's amazing. They worked together well. It's a nice product. It looks like a hotel feature. I'm very pleased with it.

American Standard was really helpful online and gave us a lot of information and some links. We were also able to get a fairly quick appointment. We really liked the person that we worked with. There were a couple of challenges. They were supposed to come on Monday and they confirmed on Sunday. They showed up, but we were supposed to have a tub and they brought a shower. Then, there was a delay because they couldn't do a bunch. They did some prep work. The job wound up being delayed one more day. Instead of Monday and Tuesday, it wound up being a little bit Monday, and then Tuesday, and most of Wednesday till late.

I am unable to transfer water flow from faucet to handheld shower spray. Previous problem with water temperature regulation has been solved. A third access panel has been installed in wall backing water flow conduit. Tub was installed prior to Oct. 2022 move-in at a new senior independent living building. Neurology care provider wrote recommendation for tub. In-house maintenance staff and independent plumbers have attempted adjustments to tub between Oct. 2022 and today (June 11, 2023) with less than satisfactory results, given the initial and repair expense plus hoped for but unrealized benefit.

They did real good with the presentation. We wanted it in my husband's bathroom, but it was too small. So we didn't get to put it where we thought we were going to put it, but that worked out. We had to send the first tub back and we got another one, so it made the process a little bit more drawn out. The installers called American Standard and said that we were not happy with the first one, and they were going to get a bigger one. But they left some parts needed to fully install everything. But it all worked out. The installers were good workers and they kept everything cleaned up. They did a good job.

The sales representative was very friendly, and knowledgeable. He went through the whole thing and the options that we could have, and he was very good about it. I have arthritic knees, and the tub helps me with my knee pain. I would recommend it.

I wanted a walk-in tub, but it was way too much money. But American Standard told me they also do showers and baths. I was well-pleased with the rep. The installation team was great. They came in and told me what they were gonna do, and I showed them and they got on it. If they had any questions, they'd ask me if that was what I wanted. They were real professional about it. They did a good job. I'm well-pleased with the shower and tub. The only thing is that it was a little bit pricey.

The sales guy came to our house and reviewed the product and showed us some brochures and discussed how the process would work. He talked about how it would work, and who the contractors were for them, and they were private contractors. The installation team was excellent. They told us upfront everything that they were doing and what was going to happen. They were very professional and they did a great job. American Standard was very professional and delivered what they promised upfront.

The sales guy came out and he was very nice. The installation took a little while to do it, but it was very, very good. The guy that did it was fabulous. He was very informative. He let us know what was going on at all times. He was a perfectionist. Now, I can get into the shower whenever I need to. It's more convenient, and I don’t worry about falling. I'm very pleased with my experience.

There was a major screw-up when the shower was installed late-late, but it was fine. The installers from American Standard put it in and left. It was less than a full day, and everything went smoothly. The quality of work that the three guys did was excellent, and they were super nice. One would take his lunch then the other two would work and they'd rotate so they could get the work done in an efficient way. I can't say enough about the gentlemen that were out here.

The first American Standard sales rep that came out was new and wasn't very knowledgeable. But the second one who came was great. He was great in all areas. We wanted a new shower put in, and the first guy that came thought we wanted a walk-in tub. But we told him, "No, we want a shower, stand-up shower." So then he had three color options. We went with one of them, but I wasn't that happy with it. I told the guy, "This is not what we want. We want a stand-up shower." And he said, "Oh, you needed the remodel group or something." When the guys came to put it in, I also told them about out all of that, and he said, "If you're not happy with it, you need to say it right now." I said, "Okay. I'm not happy with it." So they sent another gentleman out here with the right group of what we needed. He had lots of colors and selections, and he was very knowledgeable. We were happy.

We just had the best of Am Std walk-in tub installed. The tub is fine and the service from the installers was great. However, we were told by the salesman that a 50 gal water heater was adequate to fill this tub. It is definitely not. We purchased a new heater which was an upgrade from our 40 gal heater. I run out of warm water before it reaches past the top jets. You cannot go into Home Depot or Lowes and buy a heater past 50 gal until you go to a 80 gal heater which costs twice as much (over $2,000). So, don't be fooled by the hype that your body mass will take up much of the space in the tub. Your upper body will never get wet. I have yet to get warm water much past my waist. $20,000 is a lot to pay for half a bath. And, yes, that is what you will pay (plus $2,000 for an adequate water heater) to get the full benefit of one of these tubs.

They explained everything very well. They were very mannerable and considerate. They did the installation within 24 hours. The cleaning up was excellent. I liked their work. Everything operated fine. The quality was very good. I have arthritis and my favorite feature is the hand wand. It was very good. I like that. I enjoy the shower now. Also, the chair is very good. I can sit down comfortably and it also folds back to get out the way when I'm taking a shower. My husband likes it too. He has arthritis in his knee, and he said it was very soothing to his knee.