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About American Standard Walk-in Baths Reviews
American Standard’s walk-in bathtub selection includes a variety of soaker and jetted tubs, including water and air jets. All models include quick-drain technology, and certain models come with chromotherapy. The company shows all pricing info and exact models online, though you’ll need to get an in-home consultation to understand the full price (including installation).
Pros & Cons
- Transparent pricing
- Customizable soak and massage tubs
- Quick-drain tech
- Self-cleaning features available
- Installation cost varies
- Limited warranty
American Standard’s walk-in tubs come in a variety of customizable deep-soak and massage models. It provides installation with the purchase of a walk-in bath. Features include chromotherapy and self-cleaning.
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Reviewed Nov. 8, 2017
I was curious about American Standard Walk-In Tubs and their salesman came out and told us all about it. He was really good and so we decided to go with them. It's mainly for my wife. She has vascular arthritis and scoliosis of the spine so she can't get into a regular tub. But she was able to get in the walk-in tub and then I would lock her up like she's sitting on there. It gives her tremendous amount of relief. There's a couple of hours that she'll be in there.
When the installation team came, they had to saw the old tub out and it was a messy job. There were all kinds of stuff and none of them got to the rest of the house. They were very courteous and will not really wait to get things fixed straight. They were superb and they cleaned up after themselves. The walk-in tub got a heater built into it. Whatever temperature you set it, you feel it. The heater keeps the water under constant temperature so you can stay in there and you don't have to keep draining and putting in more warm water.
The only problem we had was, we only had a regular hot water tank. So we had to put another 250-gallon hot water tanks to fill it and keep it at the level it should be. The installation team explained that we may need more water but they wouldn't know until they come out to install the tub. And when they came, they said that will never do. So we went to a plumber and got our best bid and got a really good deal. We got a good team who set up to put the gallon tandems, hot water tanks and detect the hottest water from the tub. And when you fill it up, the warm water goes to the tub fast and it is able to maintain it. It worked out really well.
Overall, it was a really good experience. When we bought the walk-in tub, the team was there within two weeks. I thought it was going to be a really holy mess because it's all built in. Got the new one in and the installation team started hooking things up so fast that I couldn't keep track of how fast they were working. They were the best part of the whole deal and I was remarkably impressed by them. And everything the salesman said was true about the American Standard tub.
Reviewed Nov. 7, 2017
We thought that the American Standard walk-in tub was overpriced, but it is convenient. The only issue we had was that it took them way too long to install it because the workers were coming all the way down from LA. They had to travel too far. But they were good workers. They did an excellent job.
Reviewed Nov. 6, 2017
I purchased a shower from American Standard. My in-home sales rep was good but their installation crew had a bit of a problem with getting up the stairs. They damaged the paintwork which they said they would fix but didn't. They took out my hand basin and the surrounding area in order to get the shower in and they put the basin back where it belonged but they broke the stopper. Now the stopper doesn’t work and nothing holds the water. They didn't know about it at the time and I only found out about the problem until several days later. They also installed the shower curtain incorrectly but they came and fixed that. However, there were no instructions left for me so I don't know how to increase or decrease the temperature in the shower or the extent of the spray.
Reviewed Nov. 5, 2017
American Standard walk-in tub seems to have a lot of features and the sales rep thought the tub would work in here but it didn’t. The installation guy took about 6 days instead of three, like they said, and was two to three hours late everyday. Once, it was because he had half the hour the night before to place the stand. Still, he worked good when he was here.
Reviewed Nov. 4, 2017
American Standard is a good outfit. My brother told me about them. I bought a tub and a lot of people say it’s a sorry sight but it’s good for me. Then the thing came loose underneath the pipes and they came out here and fixed it. This last guy that came knew how to do it. But the other guy that sold it to me and installed it didn’t know much about it. He’s from Riverside, California. This last guy lived out in Scottsdale. He came out here and put that pipe back together. He’s very knowledgeable.
Reviewed Nov. 3, 2017
American Standard came out and showed us everything. My friend got one through another company and hers was $3,000 or $4,000 higher than mine. So when American Standard gave us that bid, we decided to go with them. They put in a new toilet, the walk-in tub and extended our door so we can get in there with wheelchairs and walkers, so it worked out great. My husband and I are not that old, but we were preparing for later days and we wanted to be able to get in our bathtub.
The team that put our tub in was outstanding. They were very friendly and outgoing. It took a full day to install and they didn't leave here until it was completely done. They also ran a cycle and made sure everything worked throughout the drain. The new tubs that they have had a hidden fee, but we couldn't ask for any better. The tub has helped a lot on my bad knees and my husband's bad knees, leg, and back. Then once you get out of the tub, the blow dryer comes on and dries the tub a few minutes later. That way, water won't set there. It dries some stuff and mold, etc. We love our tub. My oldest kids came and have taken a bath in it and they love it too. We enjoy it a lot.
Reviewed Nov. 2, 2017
American Standard walk-in tub has a warranty that extends to anyone, like when my daughter is going to inherit my house then it will go ahead and extend to her. The sales rep seemed like he knew everything, which was good since we knew nothing. Everything was good with him and the installation team. The tub takes a while to fill up if one wants to use the soaking tub. But one gets a quick shower if they want the shower.
Reviewed Nov. 1, 2017
Two guys from American Standard came and they did a great job. They didn't miss and they cleaned up their mess. They didn't leave anything hanging out or leave any kind of junk lying around. They did what they were here to do and got it done in one day. They had to put up a new door for us. It cost us, but we had to open up that door in order to get the tub in. I was very proud of them. It's easier for my husband to get a bath now. He can sit down in the tub, but it also has a shower part that you can turn on. He likes showers and I like the tub. We've been well satisfied with it and haven't had any problems.
Reviewed Oct. 31, 2017
My wife and I are disappointed with American Standard. In the advertising, they showed that this person is lying down really enjoying it. You just can't lie back in it and enjoy the water. You really have to just sit up on this thing and it's just not what it is. I wish I would have bought something better. I would have gotten a sit-down shower. Everybody that worked on it did a good job except that I just couldn't get the results that I expected. I thought that it'd be more of a relaxing type of thing and it isn't.
Reviewed Oct. 31, 2017
We looked at two or three different models and American Standard had the largest one. Since my husband is a large man, we decided to go with the larger unit. There was a bit of a disaster with the installation though. They tightened down some of the connections to the water flow too tight. It broke a pipe and we had a lot of damage in the ceiling below and had to have a lot of repairs done. But they got it all taken care of. And then, twice I've had them back out because their caulking job around the tub was not good at all. First, it was sloppy and then it popped up. And the last time, the deck popped up. I just simply glued it down myself and didn't bother to call them. Whatever that company was that installed the tub was not very efficient, but it got done.
We don't like the tub very much though. We have a very large capacity heater and because we were getting a bigger tub, we wanted confirmation that we had enough water to heat it. It turned out that the large bath was a real mistake because we can't keep the water warm in it. So, that's a real problem for us. I don't think anybody saw that through very carefully. They definitely need to know whether or not the heating system can support the tub. I didn't have any concept of how much water it was really going to take to fill it. It was a mistake all the way around. In fact, we haven't used it in months. We tried to use it a few times and it just really didn't work for us. I would never recommend this tub to anybody.
Reviewed Oct. 30, 2017
The rep came and sold me their product. The only question I had was about the toilet. I have a walnut toilet and he wasn't able to match that up which either had to be done or we won't do any toilets. But he got that answered. The installation team was on time. They did what they needed to do and had to come back the next day for an hour or so. With my walk-in tub, I don't worry about falling over the edge getting out. That's why I spent enough money to put a new room in the house. However, with the way it leans or the lack of angle, there's nothing to redirect the water back into the tub if you splash it onto the edges. So, every now and then, I end up with a wet floor even with the shower curtain in.
Reviewed Oct. 29, 2017
We responded to an ad by American Standard and their salesman came to the house. We went through the way the walk-in tub was manufactured. He represented that it was the top and it’s manufactured differently than other tubs. He was extremely knowledgeable. He also knew about the other units and had the documents and material that showed how the other units were made. He said that the American Standard tub was made with a different product that's guaranteed. It’s also warrantied for life, not only the product but any repair that would need to be made on it. And that was very significant.
They got the job done but the installation kept getting called off. It didn't take three days, but partial days for three days to get it done. The guys said the truck that had all the supplies had broken down and it was in store somewhere and they had to keep running back and forth to Home Depot. They also had to take out a piece of the wall to get the tub in. But they put that wall back better shaped than it was. They did a good job. My wife's a little stickler for stuff like that so she was checking them all the time. And they had to do some demolition with the old tub that was here to get a regular tub in. We had downsized into a patio home, so they had to carry stuff out through the stairs and through the front door. My wife was really cautioning them about messing up a wood floor. They put down paper runners and they really cleaned up after themselves when they were done.
But I would have to complain about the appearance of the workers. They were all overweight and showing butt cracks. It wasn't pleasant every time you look at them bend over to put the installs and you'd be looking at their tails. There are some clothing companies now that advertise long tails, and they cover butt cracks for plumbers. And as for the tub, the headrest was missing. We had to call American Standard to tell them it wasn't installed and they had to send that to us. We had to put it in ourselves. It was a $15,000 item, come on. It was exorbitantly priced and I wish my wife had done more shopping. The way they do it is, they won't give you a price and send you a sales rep to the house instead. Then, the salesman is pressured in to close. They didn't close me, but they closed my wife.
We've had it about six months and I've used it three times. And I'm not a fan of it. I have neuropathy from diabetes and they said that the four little air jets on the floor would massage my feet. There are two stages of turning it on, one with the water jets and the other for the air jets. The salesman made a really big deal about it. But I'm not happy about it. When I fill up the tub and use the jets, there's not enough pressure coming out of it. So, I don't get any benefit out of it.
But the big one that needs to be addressed would be the space between the tub and the wooden trim. The installers put on the trim around the top of the tub and then they caulked it. But when one gets in the tub and loads it with water, the weight pulls the tub down. So, there's a space there and water gets into that and to the wall. During the installation, they didn't have the parts. They went to Home Depot and they got a two by four. They cut that, and put that around against the wall around the top of the tub. I don't know if that's their normal sealing process. They could come and deal with it now but they wouldn't see the spacing. It's stuffed in the tub. So I got a tube of caulking myself, and when the space existed there, I put the caulking in the spacing. But when I got out of the tub and it goes back together, it pinches and pushes the caulking out. That spacing is a real irritant. And I think it's going to create other issues for me with the walls if they get wet enough. They need to do something about that.
Reviewed Oct. 29, 2017
The workmen had pleasant personalities. They were polite and we had no trouble with them. However, my parents were a little disappointed that when you put your foot into the tub and if you hit the gasket, it comes out. Older people have a hard time stepping up and over things. And even stepping in there, the very first time they used it, they dislodged the gasket. American Standard had to come back and put the gasket in it. So, that was an issue with it that we think from a planning or design aspect, may be something they could improve.
Another thing is the gentleman who installed it jack-hammered away the tiles in the bathroom in a larger space than what the tub was going take up. So, there are spaces now where there are no tiles. My father has called on more than one occasion and American Standard said they were going to try to repair it, but they haven't followed up with it. So, there were a few things with it that didn't really go as smoothly as we would have hoped.
The tub seems to work, but from a design perspective, I don't think they had old people in mind when it's going to be in the bathroom. My parents have had difficulty trying to use the tub. It doesn't accommodate well any kind of handles. There's a door there but if you're right-handed and you're putting your hand on the door, the door has a hinge so the door is moving. That's not a stable hand-hold. On the other side, the panel sticks up with the buttons to push the light and the little jets and the air. It's a raised panel. Beside that, it's a small area that's also just a piece of plastic with square edges all the way around. There's no kind of hand-holds or handles of any kind. So, when you're trying to get in, there's nothing easy to grab onto from either side.
Reviewed Oct. 28, 2017
My mother gave me the idea of a tub that she can get in and out of, and American Standard was the first one we called about it. The sales representative was fine and he was knowledgeable about their product. However, the installation team wasn't as great as we figured they would be. They were on time and did their work, but I asked them to not extend to my walls and they didn't take care of it. So, we had to get a handyman to fix it since American Standard wasn't doing it yet. Nevertheless, it's been nicer with the walk-in tub. I have bilateral knee replacements so it is nicer to be able to get in and out. We're enjoying it though it was a little more expensive than I thought it was going to be.
Reviewed Oct. 27, 2017
The American Standard sales representative knew what he was talking about and he answered all of our questions. He told us he had only been doing it for about a year but he did well. We were also very pleased with what the installation team did and they lived up to the TV ad that we saw. They treated our home with courtesy and did a good job. My wife had hip and knee surgery and she's enjoying soaking in the tub. It helps loosen up her joints. She has limited ability to raise her feet and the door could have been lowered a little bit or extended, so it's not such a big step to get in. But other than that, we're very pleased with the product.
Reviewed Oct. 27, 2017
I had my shower in my bathtub when I ordered American Standard Walk-In Tubs. I said that I want a walk-in bathtub with a shower and they told me it's no problem. And so, after I got it installed, which was quite a bit of money, it sure didn't work. I didn't have any room to move and then, the water was on a shelf along the wall. I asked if they can put at least a little drain in there since I couldn't do it myself and I don't want to ruin a going deal. I told them a little pipe from the shower or maybe an inch longer it had to be would do. They said they're going to check that one. So far, I'm still waiting for an answer. Though they called one time and said that's the way they're made, that it's not made for a shower, that was the last I heard.
So the wall went uninstalled. It was necked up quite a bit, and I can understand that. But I was so disappointed that I couldn't get a good, decent shower. I tried showering a couple of times in there, but between the faucets and the hoses. The seat is so uncomfortable so I quit using it all together. If I had something to say to somebody, I'd tell them not to get American Standard because they won't answer and won't get back to me.
Reviewed Oct. 26, 2017
American Standard's sales rep was very patient with my husband because it's hard for him to make up his mind. The installation also went well. The only thing that I was upset about was the installer came with a new toilet pipe but left my old one that was all rusty and looked terrible. I asked them while they were here if they changed the pipe with the new one, they said yes but they forgot to do it. But other than that, they were great. The bathtub has been really good and I was very happy. In fact, I get in it at least twice a week.
Reviewed Oct. 25, 2017
I've been familiar with American Standard as a trade name for quite some years. I've used some of their other plumbing products. We were doing an online search and made comparisons on user reports and evaluations of various other manufacturers' products. We decided that we were interested in the American Standard. About that time, we got an inquiry from an independent salesperson who was an associate marketer for American Standard. He came out, and we went over the product. We then did some further research. and bought and paid cash for it on the spot. I felt the salesperson was forward. He volunteered that he was not employed by American Standard and that he got a commission. I appreciated that. He also followed up and gave me the information that I needed. We were satisfied with him.
We received the tub early in December. Then we had a gentleman come and do some work. We had to do a lot of remodeling, busting out concrete flooring, and redoing plumbing. We finally got the tub all installed and it took several weeks. However, it's never been used because they were supposed to come back and put a panel on the back. Recently, I was notified that they don't have that panel anymore. They could do an extension on the back of the tub where I do have some free space. However, I'm determined that I don't want to forego that space.
I sent them a text that said to forget the panel and that I figured out a way that I'm going to do it to make it more workable. The panel's function was to protect both the electrical and the plumbing from any intrusion or something getting into the system and damaging the wiring. I can accomplish that since we totally remodeled that bathroom and enlarged it out to just over 200 square feet. We also put in the new walk-in shower and came out with new vanity. It's for my girl who is an amputee and does not have a left leg.
I really enjoyed working with working with the gentleman who came to do the service. He was quite helpful. Recently, when I talked to American Standard about the back that I've never received, they said they didn't think he's still with the company. It wasn't definitive and I'm not sure if the person to whom I was speaking with was in the position to really know.
Over time, I ended up making 10 or 12 calls back to their corporate office. The helpful gentleman whom I spoke with after that was located somewhere in the Houston, Texas area. That was their products and manufacturing division. The only downside to my contact with American Standard was that I was given a contact person, Genevieve, and I only got to speak with her once. After that, whenever I called it was either her day off or she wasn't available at the moment. So each time I spoke to a different telephone representative, it took me a while to answer their questions because they weren't familiar with the previous conversations. But overall, they were an acceptable business.
Reviewed Oct. 25, 2017
I was impressed by the easy entry, walk out, the drain time and the jets of American Standard Walk-in Baths. The sales rep that came to the house was very professional and explained it well except for the amount of hot water required. We had to put two 40 gallon water heaters in. One 40 gallon water heater will not take care of that tub. He said he warned that that might be a problem but he didn't investigate it very well.
When they installed the tub, it came to fruition that one 40 gallon tank would not handle it. It was fairly costly. It was $600 for the electricity bill and another $400 for the installation of a new water heater so about a little over a $1,000. But the installers were very good and it took two days to finish installing the tub. The tub itself works very well and it is top quality. Everything's A plus. We've had it for about three years. American Standard is a little bit pricey but I supposed that it took a little bit to put the tub together. The tub is safe and very comfortable and I highly recommend American Standard.
Reviewed Oct. 24, 2017
The American Standard Walk-in Tubs salesman did a good job. He had it all prepared and that made him knowledgeable. When you’ve got the tools to sell, which he had, you can sell. Also, their installers were very neat. But one thing that is the matter with the tub is if a person of any size like 5 foot 10, the tub is too small. For smaller people, it’s okay but it's not made for people that have any size. The product is all right but I wouldn’t buy it again. I wouldn’t recommend the tub.
Reviewed Oct. 23, 2017
American Standard is a well-known source for plumbing and fixtures. I went online and discovered the person who would install it since American Standard has some written policy that requires that an American Standard factory rep or dealership do the installation as opposed to just getting Joe the plumber which led me to a company down in the Richmond, Mechanicsville, Virginia area. I was in the process of building a house and they sent a representative up there. They did a recon and an assessment of the installation. We talked about the cost and timeframe then I agreed to let American Standard install the walk-in tub.
The builder of the house wasn't involved in this at all simply because he wasn't installing it. Therefore, he wasn't providing any kind of warranty for it. So, the warranty in those kinds of matters fell to the American Standard and the installer. There was one instance where they had to send a team back from the installer out here because the tub had developed a small leak, and they had to take care of that. I had the thing installed not because I personally like walk-in tubs or even tubs. I'm actually a shower guy but I realized that I'm 79. I just moved in last December and the future value of the house, after I'm passed on and my heirs have to dispose of it, would be of much greater if it had a walk-in tub since these tubs are getting very popular.
It's not only a tub that I can sit in, but it also has a shower mode. It has a long, handheld shower nozzle and it's very nice in spraying. However, the tub is four feet high and most people are around six-foot tall. That makes the shower head well above the rim of the tub. One has to be cautious that the shower head doesn't splash water and reflect water off of the walls onto the floor. Maybe a specially tailored shower door that would go from the top of the tub up to seven feet high would be a solution for that to improve it.
Nevertheless, I have used the tub a few times and it meets my expectations. It has got a few features that every tub doesn't have. It has got all of the Jacuzzi features that bubble the water, spray, pressurize and massage. It also got a recirculating heater so that the water doesn't sit there and get progressively cold. It has a pump that empties tub so that one doesn't have to sit there and wait for it to gravity drain. It gets empty so that the door can be opened to step out fairly quick and that's very convenient.
Reviewed Oct. 22, 2017
The sales rep knew the product well and I liked the idea that the door opened out on the American Standard walk-in tub. I’m happy with it so far and now that winter is coming, I'm sure I’ll use it a lot more.
Reviewed Oct. 21, 2017
The American Standard sales rep came in very high on the cost so I was going to cancel the order. He wanted $20,000 for the walk-in tub and there was no way that was in my budget but he finally dropped the price down in half. The people who installed the tub also seemed professional and seemed to know what they were doing. The only problem I have now is on the bottom long door, on the outside of the tub, there is a white bar that holds the door in place but the white strip is not holding the door and the door keeps popping open. They also gave me little beads to put in the cup on top and I'm supposed to be able to turn that on then it's supposed to shoot out colors but those are not the things that come through. It’s not an important thing to me but it is not working right. Nevertheless, I’m enjoying the tub. I’m not a shower person but I can sit in there comfortably and be relaxed. I love the tub and the jet and it also empties fairly fast.
Reviewed Oct. 20, 2017
My American Standard walk-in tub works okay and any problems we had were rectified right away. I wish it was a little bigger though, and I know it can be made bigger but I don’t want to put any more money into it now.
Reviewed Oct. 19, 2017
My ex-husband used to work for American Standard before there was ever any kind of a thing called walk-in tub, so I knew a little bit about them and that they were good. The sales rep was great. I liked him very much. He told me about all that I needed to do and what I could possibly need like a water tank. But I have tried that with what I had which ended up not being good enough and I had to get a waterless tank. The installers were good and they appeared to know what they were doing. They were also neat. I love my American Standard tub. I feel more relaxed whenever I use the tub. I enjoy sitting in there, have a little music and my little candle going on. I've already recommended American Standard to everybody I know.
Reviewed Oct. 19, 2017
The installation people from American Standard were not well qualified. The back piece behind the tub fell through on the floor the next morning. I called the installer but he never showed up so I fixed it myself. He put caulking around the tub and the caulking wouldn't hold it. We thought we could put shampoo on the back of the tub but he didn't say that we couldn't put things there. It turned out that there was nothing that would hold it.
I got a gadget to pick all the pieces up the floor behind the tub. I then cut out some wood to fit it down to the floor and put a piece across the top so it keeps holding a stand on that if we want to. The installers could have done that. The other thing that we were disappointed in was they had to take the door frame out to get the tub in and then do it so they scratched the paint off of the wall. Other than the installation issues, we're very satisfied with the performance of the tub and the saleslady that represented the company was excellent.
Reviewed Oct. 18, 2017
American Standard has very good quality product and they weren’t pushy. I liked the presentation and the sales rep at that time was great. Also, everything with the installation was perfect. The whole thing turned out well and I'm very happy with my walk-in bath.
Reviewed Oct. 17, 2017
Buying an American Standard walk-in tub is the worst mistake I've ever made. I bought it because I liked the way it looked and I thought it would work out but it didn't. It takes too much time and water to fill up. I've only used the shower and I've only used the whirlpool tub about four times since I've had it. It's way too expensive for what it does. I can see myself having to buy a new water tank if I use it on a regular basis. Also, during the installation, they damaged a door and had to replace another one and there were cracks in the area where the molding meets with the other molding. They even tried to blame the cracks on the wall.
Reviewed Oct. 16, 2017
A rep from down Arkansas came out to us and talked about American Standard Walk-In Tubs. I didn't know about walk-in tubs and he forgot some literature, but I talked with him for a while. He mentioned something about health and that time, my wife and I were not in very good health. When he came back, we figured we get one for me and my wife. The installer came with his son and daughter and they were the best in putting up the tub that I could ever see. We had a bathroom area that had a stool and a sink and that room was where he put the bath tub. There's a place there that had a little door and they also moved that out. Then they went to town and when they came back, they had a cabinet set in there to have room for other things. They fixed up all kinds of things in the bathroom. Everything they've done was great and beautiful.
Getting the walk-in tub is one of the best things we've ever done. I've been down with a broken back and the last couple of years were not very good. But with the tub, I can walk in it and I can even sit down there. There's also that big spray out there that I can just wash myself off. The tub is the best thing I eve had and everything is great.
Reviewed Oct. 16, 2017
The American Standard sales reps gave me some sort of a discount and then later told me that it has a self water heater. It was appealing and it made sense for people who can't get in and out of tubs. I got the 50-gallon tub and by the time I fill it up with 30 gallons, I will have no hot water to set a temperature for the controller anymore. It doesn't have adequate reheating or maintaining a temperature ability. I have one of those quick-heating units which costs about $1000. It just heats the water up for the moment. So, that's slightly overpriced. Also, it's slate, and not fiberglass. It appears to be much more of quality and it's gigantic in the bathroom. There's no shower curtains constructed for that particular unit, too. But other than that, it's fairly adequate for its set-up.
The craftsman who put it in did a pretty good job. It helps caring for my cancer. So, I'm in the process of trying to deal with that and trying to get the water heater hooked up. I've only used it once when I was with cold water. I couldn't recommend it though because it's a high-cost item and not many people are going to buy it. For the amount of money that entails you to put out a Jacuzzi outside, those things go in hot and stay hot because of the direct heating unit that's connected with those.
Reviewed Oct. 15, 2017
I have back problems and I thought that walk-in bathtub would be something that would help my back and that I could soak in it, but that’s not the case. I purchased an American Standard walk-in bathtub three years ago. Their sales reps were good, courteous and friendly, and the installation team was nice. It took them half a day to get it all done and they cleaned up the mess. However, I’m not happy with it. It takes too much hot water to fill it up and it runs up the water and the power bill. I don’t use it anymore and I’m just making the payments on it. I wish I could get rid of it.
Reviewed Oct. 14, 2017
The American Standard name is a good name and their installers were very efficient. I’ve had the tub for about a year now and I use it regularly. I like it. It's good on my legs when I put the action on that massages. So, it's advantageous.
Reviewed Oct. 14, 2017
I talked to two other companies then American Standard's representative came and we discussed a lot of factors. I was impressed with the lifetime warranty and that you had a powered drain. Overall experience was good. However, when I had a problem, it took two and a half weeks to get somebody to come and look at it. The communication with the installers was poor. But once they got here, they were qualified and they did their job well. I love American Standard.
Reviewed Oct. 13, 2017
We got the American Standard Walk-In Tubs and the kids love it. I was told that my house's value is going to go down, that nobody wants those kinds of tubs. But my kids think that there's nothing better than those tubs. I'd rather it go down in resale price than me falling. I broke a couple of ribs, I don't want to break anything else. The workmen were very nice and the salesman was truthful. The guys who did the installation had to take out my other tub, take out a window and replace the outside wall too. They did everything and it was a perfect experience.
Reviewed Oct. 12, 2017
We've been very blessed with the tub. My wife loves it but it's too short for me. If I get in that thing, the water is just up to my chest. I wouldn't suggest it for anybody that's over six feet. Also, the sales rep at American Standard Walk-In Tubs was a high-pressure salesman. I didn't get excited over him but the installers were excellent. We like the tub, it looks really nice and we're satisfied with it. A little expensive but it's all right.
Reviewed Oct. 12, 2017
About a year ago, I purchased an American Standard walk-in tub for its price. Installation was good and those who did it were professional. However, they didn't honor a coupon that they had sent me. They were saying that they had already given me a discount. Plus, three months after installation, a couple of the jets weren't really coming out of the floors and I called to have somebody come out and to this day they have not responded to coming out and checking my jets. I think it's because the owner called to see how I like the tub and we had a disagreement because they didn't honor the coupon and I thought it was unfair. So that's why I still have the issue but otherwise, the walk-in part is my favorite. It's easier when it comes to taking a bath and it is good for my knee.
Reviewed Oct. 11, 2017
I'm 75 and I have arthritis. I thought the walk-in tub from American Standard would help me. It was put in by a man who's local. The first time I used it, it was too cold and there wasn't enough hot water. I called him and I told him and he said we could put a booster on it. So he sends out two people who don't have names and don't belong to a company. They came and said they don't have the right kind of pipes and they disappeared. They came back with something that looks like medusa's head and they put it on there. It's not even a booster. They lied.
I woke up in the morning. It's very hot in my house and the air conditioner was open. The floor was flooded, the bedroom was flooded and the walls were peeling off. I was hysterical so I opened the phonebook and got the first plumber I could find just to get the water out before the mold starts to grow and I reported it to the party that was concerned. The guy who put it in was trying to be sweet and honey, and I turned sour. He asked why was I being mean and I told him that I have a brand new house.
The company that insures my house fixed all the stuff that had to be done immediately. Restoration came out and everything was completed. Now, when you shut it off, the faucet leaks so, we called the plumber back because the guy who sold it to me would not come near me because he knew he screwed up. The plumber comes back and he needed to get a whole new part from American Standard. He was very nice and fixed it. It's a brand new tub that's broken. I don't know what else is going to go wrong. It took all the joy out of it and it's so sour in my mouth that I really hate to use it.
The president was calling me on a Saturday afternoon and I thought they would be nice about it because he even asked me what would be a good settlement for me. I said that he owns the company and it's up to them but they never gave me a dime. They should have done something to compensate me for the hell I went through and I didn't want to sue them. They were calling left and right and they were so afraid I was going to because I have a huge lawsuit. I told them to take the tub and I didn't want it. It would be nice if they send me a $12,000 check. I'm about to sell this house and I'm going to be moving in about five to six months in another house. I don't want any of this repeated to the new owners because it's not their business. It's been a nightmare and I would never, ever recommend American Standard to anybody.
Reviewed Oct. 10, 2017
I had a fall in the bath tub so I called a local company. They said they had a walk-in tub but when they got here, it was a walk-in shower so I called American Standard. The sale was wonderful. The home sales rep explained everything and brought the samples in. However, the ones that put the walk-in tub were horrible. They ruined my trim and my door. The home sales rep brought a carpenter that he got from his own home to fix my house. I won't recommend American Standard, it's too harsh to have your tub put in.
Reviewed Oct. 10, 2017
I asked the American Standard salesperson how long it'll take to install the tub and he said two days. And then, I asked him the price, he said $13,000. I went along with that because I said, "Well, two days. It got to be it." But when they got the payment, they were here no more than four hours. That kind of threw me off because if he had said $13,000, which it got to be 4 hours, then I would have said that was too much. That's the only negative that I have about it. Other than that, everything is fine. The installation team, two fellows, worked quickly and they did a nice job. And the tub was perfect. It's nice for me and wife, we're elderly people. We don't worry about falling or anything.
Reviewed Oct. 9, 2017
The American Standard Walk-In Tub has allowed me to take a bath by myself and to be more free with it because before I just couldn't get in and out of the bathtub which was great because I'm old. I've had it for a year. Also, their sales rep were nice and their installers were great.
Reviewed Oct. 8, 2017
We bought American Standard Walk-in Bath a couple of months ago but I was disappointed because it wasn’t as advertised on TV wherein it shows the bubbles come up around the chest and neck. When I got in it and sit in the tub, it barely came above my waist. I even tried scrooching way down below the seat and still, it didn’t cover me, and I’m not fat. I’ve only used it once and it drained my hot water heater and the water went cold before it got filled up, and we have a 50-gallon gas hot water heater. I used it but I’m sure it would have been much better with warmer water. When we get some money saved up, we'll call the guy that originally installed the hot water heater and see if he has got anything like a hot water on-demand or something and see what we can do with that. We liked the idea that it is American made however, the price was a bit more than what we have anticipated. $15,000 was a big investment for something that we can’t really use.
Reviewed Oct. 7, 2017
I'd like to have a walk-in bath even though I don't really need it. I chose American Standard, and interacting with the sales and went very good, and so did installation. American Standard has done very well.
Reviewed Oct. 6, 2017
We are in a mobile home and the salesman didn't do the measuring right. It would have been nicer if the salesman had the right information for the installers. Because of the wrong dimensions, I lost the tiles that I had put up on my wall. The installers had to do a lot of work, but they were fantastic and they did a great job. My American Standard walk-in tub has been wonderful and my favorite features are the hot water and bubbles.
Reviewed Oct. 5, 2017
I have neuropathy, I’m big and I don’t fit into a tub so I got an American Standard Walk-in Bath. The installation was okay. However, there were supposed to be things added where I can put soap paste, etcetera. I was clear about my need but there was none of that put in the tub. I don’t blame the guys that came and worked. I blame my salesman. I wasn’t happy with the service at all. I’ve tried calling them to come out and fix it and they haven't called back. I’m a 100% sure the advertising’s misleading. If I was a shorter person, it would be there. But my legs are a little tight and my body is out of the water. I had two other companies come and said that their product won’t work for me. They were honest with me. But American Standard's sales rep just kept going. They sell the service and I don’t think they came close to delivering it.
The tub was $18,000 and it's more than a car that I would drive. I’m a hard worker and I’m an honest guy. I paid the tub even though things were questionable because the salesman said, “I’ll come out and check.” He never even came back. I’ve left messages and nothing ever follows. They’re a big company, I’m a little guy so the way I look at it, it’s my problem and I’m sure I’m not the only one. This kind of experience wasn’t really good. I tried to get them to come out but they wouldn’t. I couldn’t even get the salesman to talk to me.
Reviewed Oct. 4, 2017
I haven't been happy with the American Standard walk-in tub since it was installed. I was told I'm short by a foot tall. The man that sold it saw how I tall I was and he said that I can step right in it but I cannot. I have to use steps to get in and out of it and that's dangerous. The first time that I took a bath in it, it threw a breaker and I had to let the water out physically. They came back to do a fix and see what they did not do, which were two or three things. They ensured me that it would be a registered plumber that installed it. A contractor that would do any deal with it and stuff that had to be done, and it's still not satisfactory to me. I wish they had my old tub back.
Reviewed Oct. 2, 2017
I needed a tub and got it from American Standard. I've always liked the brand. If they're doing it, I feel like it's the best. I've had other commodes and things that were American Standard. The sales rep was nice and I appreciated him. Also, the installation team did a good job. I have a real bad back and have severe pain all the time. I have scoliosis, stenosis, and degeneration. So, I get in the tub and the hot water helps. I love the tub and enjoy it.
Reviewed Oct. 1, 2017
I called them to send someone out for a consultation. We own our home and I have just retired. I have the money to purchase a tub. But they refused to send out anyone for a consultation unless both of us were home. I told them that if they needed both of us at home that the product must be too expensive. I suspect the plan is some serious up-sale attempt. That alone made me too suspicious to want to talk with them further. Don't call them. Go with Amazon, Home Depot or Lowe's.
Reviewed Sept. 30, 2017
I’ve always had American Standard toilets and since I wanted one of their walk-in tubs, their reps didn't have to sell it to me. Their installers had to do a lot of stuff when they put it in because I live in an old house. Initially, they couldn’t get it in and I had to pay for a new door. But I’m satisfied with it and I loved my experience with them.
Reviewed Sept. 29, 2017
We wanted a walk-in tub, so we went online and did some research. From my own perception of quality, I chose American Standard over other companies. Our builder also mentioned they had a good reputation. Their in-home sales representative was supportive and explained things to our satisfaction. We bought two walk-in tubs and put them side by side. The original plan was to have only one layout in our master bathroom, then, within 24 hours after the installation, we said that it wasn't going to work. So we asked the installation team to come back and move the tubs. The installers were excellent and very cooperative. They were helpful and they came back to do the repairs a couple of times.
But the knob that converts from the nozzle for my tub to the nozzle for the shower hose came off a couple of times. There's a slot that where I have to put the stainless steel piece through, line it up, then put it in. But I shouldn't have to do that and the nozzle that closes the bottom of the tub still comes off. I can put it back manually but the water blows it off every time I use the tub. It's nothing radically wrong but I'm disappointed with the fact that they have two pieces that don't seem to be designed or installed properly. My wife doesn't have the same problem with hers and I don't know what else American Standard could do to make mine better. Otherwise, our tubs have been functioning fine and our overall experience with American Standard was good. Their equipment are not perfect but we still regularly use them.
Reviewed Sept. 22, 2017
Ordered and gave a down payment on a walk in tub on July 5 2017. Was told by salesman they schedule installation out 4 weeks but most people receive theirs within 2. Mine was scheduled 6 weeks out. At 4 weeks out received a call from the contractor asking if it was ok if they bumped me up because his guys did not have any jobs right then. I said yes the sooner the better for my ailing dad. He was going to have American Standard's scheduling call because he is a subcontractor.
Two days later he calls to see if they called. I said no. The next time I hear from American Standard is August 16 the day before my original installation date informing me the contractor has quit. They were flying into Seattle for interviews and would let me know when it would be installed. Never heard back. I called Leah at the end of August to see the status. Was told she would email scheduling and they would contact me. I have been back in contact with Leah at least 2 times a week with the same answer "I will email my supervisor, scheduling, new contractor and have them call you". So tired of the runaround.
Called Wednesday September 20 and left a message to send my deposit back. I was done. This morning September 22 I get a call from Chad. "So sorry you are having problems. We dropped the ball. It's not your fault." Obviously not my fault since they have my $. "You are entitled to your money back but if I can get your tub installed in the next few days would you be ok with that." "Yes I want the tub." He said he would call back by the end of the day. Just heard from Chad and since I live in a smaller town they can not bump me up because they feel they would lose 2 other tub installations in the Seattle area.
In other words who cares who ordered first, who put a down payment first and who has been waiting longer. They have the salesman stating they want the best for their customers in safety, health benefits and overall customer service. I cannot say how the product holds up to safety and health benefits but their customer service is the worst I have ever dealt with. Now I have an 82 year old father who has been telling everyone about his new walk in tub and I have to start from scratch with another company to get him one. I also have no idea how long they will take to get me my down payment refund because I'm entitled since I was not the one who broke the contract. Hopefully Chad will read this since he laughed when I told him that they might lose a couple of sales after I write a review and post it on social media.
Reviewed June 16, 2017
I purchased an American Standard Liberator walk in tub. I like the tub and the installation. I purchased the tub due to the supposed lifetime warranty that came with it. Their service in my opinion sucks. I have had two problems in the last 6 months since I bought it and the service response was weeks to fix my tub, I now wonder if I should have purchased another brand walk in tub.
Reviewed May 1, 2017
Unless you get a firm installation date at the time of the signing of the contract, do not sign anything. I was initially told on March 30th when I signed it would be about 3 weeks. No one called. Finally I was told May 18th. Called the installation person named Mark ** who ought to have a PHD in the art of double talk and deception. He lied about contacting my management company, lied about permits (I spoke to our building inspector), treated me like I had a screw loose, called his boss a Michael ** who must be related to Philips. He just backed him up and would not listen.
Today I called to just pay for the whole damn thing since I may not be here on the 18th of May. Lo and behold, I was told they cancelled my order yesterday on a Sunday no less and were returning my deposit. No one called me. It was just a fluke that I called today. The tub was for medicinal purposes. I have severe osteoporosis and liked the product even though they were not the cheapest that I looked at. The salesperson was wonderful and so was his boss. The others do not deserve the time of day.
Reviewed March 5, 2017
American Standard Toilet model Champion 4 Max 2586.128ST does not flush as they claim. It takes several flushes to get the job done. Customer service will not honor the warranty with a refund. Product is misrepresented.
Reviewed Aug. 25, 2016
The design is great. Very helpful and useful. Well made and just really cool. Very well worth it. Couldn't live without it now that I have it. Very safe and fits all your needs. Couldn't ask for anything more. It's perfect for older people who have a hard time getting in and out of the tub so it would have to be made safe. Ask any question or problem you may have. They really want to help you out. They care about you and will help you if they can and if not they will make sure someone does help you. Very good value. It's worth the price of a good peace of mind because life is hard enough as you get older so do what you can to help make the best of it.
Reviewed Aug. 22, 2016
Im surprised that someone didnt make one of these items years ago. The design is so great, that it's the envy of all my friends and family. It has a flaw or two but it is not enough to make me dislike the item. I recommend these products to everyone I know. I would buy another in the future. The customer service gets it. They know the product inside and out. Im glad they work for that company. I wish companies had workers like these. This is one of the best purchases that I have ever made. The value is spectacular. Keep up the great work and bring out more items to buy.
Reviewed Aug. 20, 2016
Great, to the point, has what I want and need at all times. Fresh, fun. I never have to search for what I am looking for for very long. I have and know what I want and can get it faster and easier without hassles or worries. Customer services is awesome and nothing there is confusing or frustrating. Love their prices and selections. There is nothing bad to say about them and what they stand for. Always has the best prices and great services. There is always something new to find and try. I love everything about them.
Reviewed Aug. 18, 2016
It's nothing overly special. The shower is easy to access and is pretty self-sufficient. I would probably suggest this model to another person, especially if they have mobility problems. Everything is built solidly and anchored properly. I can use the handles to pull myself along if necessary. I am very satisfied with the construction and have no trouble with leaks. If ever I need assistance, it's a phone call away. If there is a problem with the functionality, a service person will come and take care of it fairly quickly. I have had no problems so far. I feel that the product is a bit over-priced. There are number of walk-ins I've seen at my local big hardware store, but I suppose the installation and safety features are worth the extra.
Reviewed Aug. 14, 2016
The design is really comfortable and helpful for my grandmother. I love the shower. It is not slippery and the handlebars are very sturdy. Also the seat is sturdy and secure so my grandmother really likes it. The person that sold me the shower was really nice and helpful and also the installers were nice and were there on time and did an amazing job. It might seem like an expensive shower but it is worth it to see my grandmother have that independence even in the shower. She is happy knowing she can bathe by herself.
Reviewed Aug. 11, 2016
My design was a walk in shower with three different shower brackets. It looks as if you're in the rain forest with rain all around you. You have the ability to use all three at one time or just one at a time whatever fits your needs. There were brackets that's what I call them put on the wall if you needed holding up and around the rim of the shower is a water catcher, that way you need no worry about water getting on the floor. Very nice, friendly, reliable people. Really helped with all of your needs. Very knowledgeable. They definitely know their stuff when it comes to the bathroom. Their value overall, I do believe it adds to the house - that you have a great bathroom. The colors and the design go very well together.
Reviewed Aug. 9, 2016
Great customer service. Quick installation. Very nice to me, and my family. Called to check on us. I would recommend them if they had better designs. They have the non grip surface. It came with instructions and how tos to make everything easy. Has nice metal rods and a great shower head. Non rust and very sturdy. Awesome! Efficient on time personnel. Quick to answer questions. Worked with insurances. Checked on project. I would recommend them because they we're kind, respectful, open. Love them very much. They have the best prices going on out here right now. They have a veterans discount and we're very reasonable compared to people you see out there. Great website.
Reviewed Aug. 8, 2016
Nothing more nice than to be able to open a door and sit down to your own little hot tub so to say. Very convenient and so relaxing yet very safe. The door is so convenient and allows you to step right into your bathtub. No way to slip and fall and no stepping over your tub to take a bath. The customer service was a very easy and simple phone call. They were very friendly and answered all of my questions and concerns with genuine helpfulness. The cost of it is depending on a couple of factors but is totally worth whatever you invest in it. You will be very happy with what you do. Invest in it because it absolutely pays off!
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