Quest Diagnostics Reviews

Since Quest has changed recently, I have had nothing but problems with their ESCREEN set up. Can not go back and make a comment when you need to, shy bladder causes screen to forward out and cause an incomplete test. And a incomplete test that should be good to go is now defunct and cannot be re-done. It is completely user unfriendly and not forgiving. I have called Quest, and they tell me they can not help me, it is a ESCREEN issue. Funny thing is I have no issues at all with ALERE on ESCREEN. These problems have caused donors to have to come back in to retest and many drive from far. The burdens put on donors and collection sites is TREMENDOUS!!! I so look forward to using FORMFOX!!!!

I called about a billing issue. Was on hold for almost a half an hour before the most ignorant person picked up the phone. She didn't want to hear what I had to say or really let me explain anything. She stated she can suspend my billing until it gets sorted with my insurance. I said, "Please do that." She said, "Ok it's done." I thanked her and she hung up on me. Very poor customer service on Quest's end and I can see why almost all of their reviews are bad.

So the billing experience I have with them is horrible. I got 4 bills back in April of 2019 which were correct and were paid off using their online system two weeks ago. I get a collocation notice for those same invoices that were paid in full and cant even get anyone on the phone and when you do get them on the phone they hang up on. I wish there was a negative star to give these unprofessional horrible company. I don't recommended anyone using these labs. They get paid very high from our insurance and our pockets and we deserve respect. They will be hearing from my lawyer very soon.

We purchased "At home Covid-19 active infection kits" back in September. My husband & I needed them for travel and to avoid a 14 day quarantine at our destination. We canceled the trip & didn't use the kit. Their policy states that the kit expires 70 days after purchase. If it goes unused, they would refund us our money automatically. Well, that didn't happen. I called several times & got nothing but run around. I talked to 5 different people & was given 3 different phone numbers to call. 2 of those people tried to tell me that I'd have to wait another 70 days to get my refund. That's when I read them their own refund policy off the website only to leave them stammering for excuses.

You cannot ever reach a human being, ever. Can't reach anyone at the local center, anyone to discuss a bill, can't make an appointment on the phone OR on the website. Quest likes to make money, yet they DO NOT want to share it with human beings. They hire human beings as sparingly as possible. The IVR is nothing but "press this" and "press that" and eventually you will not reach a human being but be forced to hang up, or the IVR will hang up for you.

Quest simply doesn’t adhere to their appointments for labs. 5 of us, including ourselves, were waiting in the waiting area for more than 40 minutes. We all had a 1 pm appointment. The waiting area was full. During this time of COVID, there was less than 3 feet of distance between people. Lab staff were rude. We were like a bunch of cows being herded into a room. I am not utilizing my this lab anymore.

I had a 9:00AM appt scheduled weeks in advance. I get there and put my appt code in and the scrolling screen tells me I have 54 min until I get in. Imagine with an appointment scheduled. I left and called their customer service to complain and ask for a solution. They told me that their waiting time shown is not reliable and I should have waited and my appt was forfeit. They recommended to go to another location which had a 3 min wait time as a walk in with driving time 20 min. I said ok I'll give that a shot. I arrived at the location only to be told that this is an appt only location!

This company is not time conscious at all and their results are not accurate. They will tell you to expect your result in 2 days and the 2 days will turn to be a week or longer. I'll suggest using LabCorp instead of this company.

I wish there was a "no-star" review because even one star is more than they deserve. In a nutshell, I went to get some labs done, and after a week without hearing from them, I decided to call the main toll-free number. After waiting over 20 minutes, the agent that took care of my call informed me that I had to get retested due to "Inconclusive Results." I wish I could say this without exaggeration, but ALL the answers that I received were "I don't know..." I was at a loss for words; I didn't know what to do because all I got from her was the same response.

Quest Diagnostics did a few of blood tests for me upon my doctor's request. I paid some of their bills through my Insurance E-Portal. My Insurance sent checks to Quest, one of the checks wasn't picked up by Quest, and they stated sending past due bills. Dear Quest! My responsibility is to pay my balances, your responsibility is to manage your billing processes. I had to call my Insurance to find out what is going on with my bill, that's how I've being told that the check wasn't picked up by Quest. I also tried to call Quest billing dept. It didn't work. Operators don't pick up calls. Finally I had to pay that amount again directly to Quest. I would never recommend Quest Diagnostics to anybody.

Awful, just awful. I made an appointment which they confirmed. I'm disable and live an hour drive from the location. I got on time for my appointment but the place was closed. NO NOTICE, NOTHING. Called the main office of Quest Diagnostics, they were insisting that the location on 571 Main St. Cobleskill, NY is open and requested that I go to the door while on the phone. I did as requested, place was dark and closed. The lady on the phone was able to lean somehow that they decide to close for Friday November 13th... But kept making appointments and confirming them without any regard for the people actually coming to the appointments made only to learn that they drove for nothing and they can just hang out outside but the location itself is closed! How lovely is that?!

Went for my annual blood work. There was no sanitizing between people. The phlebotomy left the tourniquet on and removed the needle from my arm causing a huge hematoma. In this covid time you would think a lab would be more careful.

My daughter has special needs. All parents with children with special needs knows that things can be difficult at times for them. We had an a person at the Niagara Falls office that had no compassion for her and made us leave. I called and asked for a supervisor to speak to me about my concerns but the supervisor never called me back. My understanding from this experience is that Quest Diagnostics hates children with special needs. Maybe there is an organization that I can report them too.

My doctor asked me which lab I want to use and chose Quest because they were close to me, I went first time in Oct/2020, gave blood and later got the statement of roughly $260, which I paid (by the way I have the Platinum coverage by Blue Cross of Texas). Then I had a second appointment a couple of weeks later. The very rude tech asked me to pay $25 at that time, which I did. A week later I got a bill of approximately $9 for that second visit. Where is that from? I emailed Quest - no response at all! Today 11/07/2020 I log in to pay the $9 and see another bill of $319 for one of the two tests already done. I haven't been to Quest ever since. What type of scam is this? How come a bill shows up almost 2 months later after a test? They know it is insurance paying and will try to drain them as much as they can.

I went to Quest Diagnostics for blood work because I believed to be pregnant at age 49. Not only was the woman who took my blood savage about it, she also put in the wrong address. Apparently they lost my lab results for my blood work but my urine as well. Then my doctor calls me with lab results an hour later, who's results he was reading to me is unclear because he told me I wasn't pregnant completely crushing my soul, to go to an obgyn to find out in fact I am pregnant. Please do not go to this place. Use Lab Corp instead. I would never return to the lab or my Doctor again, very unprofessional.

With an appointment I still had an hour wait and apparently it does not follow the order on their computer screen since I was second on the screen but many went ahead of me and my wait time grew instead of getting shorter. Would not return to the Largo Diagnostic clinic location.

I have been going to Quest for 10 years now. The office staff know me by name and treat me as a friend. But as far as the billing department goes it's terrible. I have sent numerous e-mails to them to date and not one e-mail has ever been answered, this was even before COVID. I get billed twice for the same visit except they change the invoice numbers so it seems different. I even get billed for dates I never went. I try printing a receipt after I pay my invoice but they are always blank. Just their info prints out not but none of my info does. I know how to print including PDF files so it's not me. Why would an honest company do that? Even their e-mail receipts have no invoice numbers on them. So now I am forced to take digital photos which I put into files for future use.

Quality of service is very poor; the couple of staff people are very discourteous. Test results, in my case, have not been provided after a whole week waiting for. There is no way to communicate with them; the 1 800 number is a joke if you want to speak with a human being.... My fault for having given a new chance. (Just trying to avoid more time traveling but definitely it doesn't worth.)

Been going to Quest for nearly 20 years. First time I had provide a credit card before they would process my orders. Said they would charge me unless my Ins (BCBS) didn’t pay. They’ve always paid, it’s the same orders every 4 months. Well quest billed me $4.80... Why??? Why should I have to spend my time trying to figure this out.. Sounds like found money to me. What if it happen to every customer every, every day. Found money$$$

I went for request labs at Quest Labs Ste 9200 1411 Flagler Dr WPB Fl on 9/10/2020. An upcoming Endocrinology appointment the following wk relied on these results. My dr office could not access the results at all... nor could I from the app. It was as if I never did my lab work in the system. I called the Quest # and even the representative could not find my labs. The following day a technician (most likely the one who drew blood) had the audacity to say.. "I was told you were complaining about your missing labs." I said "Yes... I needed that for an important dr appointment".

Quest is awful, not helpful, and if you are self pay forget about having any financial help. I’ve been to many drs, labs, they offer adjustments. After a few tests and $1800 later Quest offered no financial help or adjustments. They were very rude. Simple tests about checking my thyroid $200, blood type $300, and goes on to a total of $1800. Ridiculous! Never again will I use Quest for lab work. I advise you to never use Quest either unless you want to be surprised with an outrageous bill!!

I worked at Quest Diagnostics for years and always thought they were the best lab out there. However, recently I had a terrible experience. I had my blood drawn on Sept. 1 for Sjogrens antibodies A&B, and I have just one question: WHERE IS MY TEST RESULT? I don't know what else to do. Quest customer service won't respond to any e-mail or request for results. For crying out loud - it has been 12 days since my blood was drawn, and the test takes 1-3 days to perform. I have contacted customer support 6 times...6 TIMES...and no response from them whatsoever!! What the hell is going on?? This is HORRIBLE customer service, guys.

Quest Lab is send sample out lab that does not guarantee and disclose upfront when your results are back. Some simple test are sent across the country to California for processing. Even sound of this is ridiculous. AVOID THIS LAB AT ALL COSTS.

This was not the first time that I received another trash invoice from the Quest Diagnostics. Earlier, they had wrongly billed me duplicate and I had to spend a lot of time, energy, and effort to make the matter clear to them and to finally get rid of them. Now it was another folly of them. The incompetent agent sitting in their lab forgot to enter my new insurance information in their system on September 08, 2019. On the first place, she never asked for my ID card and insurance information. I myself had to hand them over to her.

I was tested more than a week ago and I have not received my results, nor have I been able to effectively contact anyone to even understand if there might be a problem. They continuously direct you to "MyQuest" site for results but there is no information about my appointment or status of the testing to even know if I should keep waiting or if there could have been some problem. Their so-called "help number" in my scheduling email does not provide any options and then hangs up. The chat function has a limited number of automated responses and none of them have helped resolve my questions or provided any useful information. After a significant effort it seems nearly impossible to get in touch with an actual human. Not only is this a customer service failure, it's a public health risk for a company purporting to provide COVID-19 testing.

I have a next-door neighbor who baked me some cookies about three weeks ago; it was completely innocent and assumed I was a smoker as her son said I was cool, from what he tells me. I do not smoke ** as I am a commercial driver. It was brought to my attention the next day that the cookies I was given were, in-fact, "Pot" cookies. So I went to my doctor, who told me that I tested at 52Ng/Ml and will not pass a drug test as the dot cut off for THC is 50Ng/mL and has to be below that mark to be considered a negative. So I waited and waited. On the 24th of August, I went in and took a drug test for a new job. Your lab tested my urine at 41Ng/mL which was below 50Ng/mL and should have been deemed a negative test as per DOT standards.

This supposedly is an appointment only location. I am immune compromised and rarely leave my house (per 5 doctors). I had an appointment at 8am, when I limped over there were NINE people waiting. One gentleman with a cane. Another in a wheelchair. 3 of us had appts at 8am which is impossible because there are only 2 phlebotomists at this location (who are great at their jobs). The door ALWAYS opens at 8am sharp. By 8:20a I left. I cannot stand for any length of time. I did get through to Quest Corporate. I am supposedly going to be getting a call from the Supervisor of that location. I don't have very much hope. This is one way to lose customers. Make them cluster during a pandemic and don't open the door and don't email the patients that "sorry you'll have to reschedule." WRONG WAY TO RUN A BUSINESS WITH THE PUBLIC. I rescheduled for Wednesday. Again, not hopeful. The big machine eats up the little people.

I would like to tell you about my last two experiences at Quest Diagnostics located at 293 Commerce Ave, Manteca, CA. On both visits, the waiting room was packed and social distancing was impossible. On both visits, patients are allowed to enter the main waiting room BEFORE THEIR temperature is taken. Reasonably temperatures should be taken at the entrance to the Diagnostic center not AFTER. Because of this faulty setup patients who could potentially have Covid19 will be sitting in a crowded waiting room possibly infecting everyone else while they are waiting to have their temperature taken.

I have been going to Quest for 4 years and got good service. After COVID started they started a VIP Peace of mind program for those who are extra sensitive to COVID. I am 75 and am being treated for metastatic cancer. The first several months Were fine. I came at 6:30 and waited outside. They got my card and checked me in then came and got me for blood draw. Today I did the same, but now they said I had come inside and check myself in. I called customer service and was told that in fact the VIP PEACE OF MIND PROGRAM does not exist. You are treated the same no matter when you arrive regardless of what it says on the website for the first hour of the day. I asked that the VIP notice BE REMOVED FROM THE WEBSITE. I will never go into another Quest again because I do not trust them —. Especially to safely stick a needle in my arm and draw blood. Especially during the time of COVID.

I was preparing for annual physical exam so I needed to get some basic blood work -- very routine. I made an appointment at Quest and for the most part, the visit was a breeze -- minimal wait time, felt safe in waiting area (had a good COVID standards in place) and the tech got my blood on the first try. I was told I would have my results in 1-2 days.... Well it has been 8 days and still waiting. Tried customer service and that what was a waste of time. Also, tried email support and also not a good experience. I ended up going to Lab Corp and I got my results back in 1 day. I would NOT recommend Quest Diagnostics.

Had a mix up with getting a sample sent out, but Quest never reached out to me, rather it was my PCP. This set off a multi day goose chase and hours wasted sitting on hold with Quest's central phone line. Additionally, dealing w/ Quest HQ was particularly frustrating because the customer service reps kept giving me incomplete or sometimes, outright incorrect information. How are you going to keep me on a 20-30 min hold every time I call and then give me the wrong information? Oh that and the fact that the local line doesn't appear to even take phone calls? Like every time I would call and hit the option for general information it would just be like "sorry this line is not available now" and then hang up.

I have never visited any of the locations or ever heard about this until receiving a bill for a blood test supposedly ordered by my physician 2 years ago with a threat it was an unpaid bill. My incurable covers the all the services rendered by my physician other than a $30 co pay. Because I was threatened via calls and mail that my delinquency will be reported to credit agency, I paid the outstanding amount, saved proof that the amount was paid in full with 0 balance outstanding. Payment was was finalized on 6/28, paid online. Since then I have not seen my primary physician or any doctors, I’m still receiving calls from this company. I shouldn’t have paid the bill because according to my insurance statement the procedure was covered and billed already. Not sure how to get rid on the calls, threats and prevent additional payments to this company.

I have Cigna PPO from my husband job. I don’t have any health problems, just checked blood test and Quest sent me a bill: $221,91. I paid $100 and thinking why they sent me a bill if I had the same plan from my previous job and did not pay last year? They want tio me off!!! I will dispute this bill. They are bad and I will not go there anymore. Actually, my husband and I will not going there anymore. I hate people like that.

I HAVE CONTACTED THE QUEST LAB BILLING DEPARTMENT SEVERAL TIMES IN THE PAST 5 YEARS ABOUT ISSUES WITHIN OUR GROUP. Services rendered for lab results. Members of our group then receive an invoice for the entire amount of the charge even though our insurance processed the claim with write offs and the employee owed a balance. It is impossible to reach anyone in the billing department. One experience took me months to correct, doctors wife out of state for family issue, urgent labs performed, current card given to Quest, processed claim under a plan the wife had 15 years ago and claim denied. It was an impossible situation and I spoke to 2-3 reps during this issue.

2 hour wait my name kept coming up on top 15 times with 2 minute wait and it kept doing that 2 hours. Nobody to ask question. When I finally got the supervisor to talk to he treated me badly, to me he's a racist.

I arrived prior to them opening (7 am) and there were no other patients waiting. Once they opened, they informed me that they reserve the first hour for people over 60 but that they’d check and see if they could help me anyway. Meanwhile, a gentleman over 60 came in and needed a drug screening. They informed him that they don’t do those screenings until 9 am and turned him away! Then they told me that they would not do my lab work until after the first hour. There was NO ONE in the office other than myself. The employees were literally doing NOTHING yet turned me away. Had there been other patients waiting, I would’ve fully understood and either waited or came back at another time but there were no appointments or no walk ins there. This is a ridiculous way to conduct business. Extremely disappointed.

I am sorry but The way this lab is processing the covid 19 swabs is ridiculous. I am a front line worker and have been home for a week and a 1/2 still waiting on pending results meanwhile 4 other people that I know went with me and after me and got their results and all are stay-at-home moms and work from home. I believe the lab is processing these wrong. Front line workers should be top priority, not stay-at-home moms, not people that work from home. The cure for this is self quarantine for 2 weeks. If they are home obviously they're not going anywhere their quarantine if you need to go out into the public.Nurses, doctors, restaurant workers, police officers, firemen ect., all should be priority. This lab is wrong on how they are processing it. I understand the flow is in enormous right now but again priority workers comes 1st and we aren't on unemployment like the rest of the world!!!

Today, 7/27/2020, at 2:00 pm, I went to Quest Diagnostics in Greeley, CO at the Safeway grocery store location to have blood drawn for 4 tests prescribed by my doctor. The man who drew my blood had the shakiest hands. I wondered if he had had 10 cups of coffee. His hands visibly shook. He missed entirely the vein, or he went right through it. Then blood actually forced itself out of the puncture. The blood sprayed his hands (wearing gloves). I suggested coming back another day (in order to get a different phlebotomist), and he asked, "Why?" I didn't have the heart to tell him. He ended up using the vein in my other arm. I have a rather large puncture and bruise on my right arm, the one he began with. The left is only moderately bruised. I'll probably use a different Quest when needing cheap labs. I guess you get what you pay for. Ridiculous, it's more expensive using my insurance. I was not given a receipt for services.

To wait over 10 days to get Covid results is uncalled for. This company say due to the current rise in cases it will take from 3 to 7 days but other companies give results in 24 to 48 hours. For such a big named company they do a terrible job. Should have gone to Lab Corp.... Quest you're pathetic.

Government and insurance companies need to crack down on the labs doing COVID 19 testing. Should deny payment for the test if the results are not given within 3 days. Went to a testing site last friday (8 days ago) done by Quest Labs. Still have not gotten results. Went to another site on Thursday (2 DAYS AGO), got my results at 6:20 am this morning. Some of these labs are not interested in providing usable results and just want to play numbers. Limit the volume of testing to a level that can be processed in 2-3 days or forfeit payment.

This has become a regular event. I go in, they draw my blood, and take my payment. Then I receive a bill in the mail. I don't understand why my copay isn't included in the initial payment. Or am I paying twice?

On July 24, 2020, I was on hold with Quest Diagnostics for 1 hour and 35 minutes. Someone obviously picked up the phone, said nothing and immediately put me in to the customer survey prompt. I understand high volume, but this is not acceptable. Hire more people if that is what is necessary to deal with incoming calls. Now, I need to call back and wait on hold most likely for the same amount of time in order to get a person (or maybe not).

I was tested for COVID-19 at a CVS Minute Clinic who used Quest for their diagnostics. I was test on Tuesday 7/14 and now 9 days later still no results. What I did get though? MY BILL, BEFORE MY TEST RESULTS!!!! If I was infected, by the time my results come in I will have already self quarantined for 14 days probably. Nine days and still nothing is unacceptable when others are turn over results SAME DAY! DO NOT WASTE YOUR TIME OR MONEY! Best be sure they will turn over your BILL with rapid results though!

My son (who is a minor) went and had some blood work done on the 15th and I asked if I could get his results emailed or faxed to me. The lab tech told me I could sign up for an account online and put him as a dependent and get his results through the online portal. I created an account, and have tried EIGHT TIMES to add my son as a dependent, uploading his birth certificate as they asked. Each time they email a denial stating that the name on the birth certificate does not match the name of the account holder! I called to explain that I (his mom) am the account holder, so of course my son’s birth certificate (which has his name) would not match mine! I have called and emailed customer service, but they cannot get it straightened out!

I will start by saying I am the sole breadwinner in my family. I have a wife and four children. On 7-14-2020, I took a COVID-19 test at my local physician's office (Dearborn, Michigan). The staff at that site stated I would have my test results back by 7-17-2020. After making repeated calls for results, my physician's office suggested I call Quest Diagnostics to obtain my test results. After being on hold for over twenty minutes, their representative stated, "They have my sample. It is still in a pending status." She also included, "We cannot provide you with a date when your results will be ready."

Website and CareNow advertised Covid test results in 4-7 days. It’s been 13 days and still no results. I called customer service and held for 45 minutes only to get “results are pending”. CareNow was useless.

I've been waiting 12 days for my covid results. My quarantine 14 day will be over before I get results. This is unacceptable and completely useless. I've called, emailed and live chatted and still no results!!

Their technicians can be rough and rude sometimes, blood drawn skills are uneven, sometimes not too much pain, sometimes very very painful and bloody. I have regular blood drawn for more than 40 years, this lab has the most frequent painful experience. I called the customer service today, was on hold for one hour and six minutes, the representative refuse to get a supervisor for me when she was unable to answer my question and then hung up on me two minutes into the inquiry. She was arrogant and plain rude. Hanging up on a customer is the last thing a customer service rep should do especially when the customer was not yelling nor cursing. This is a company that care very little about customer service and blood drawn skills are very very uneven.

I got a call from Credit Collection Services initially, saying my bill was overdue. The reason? Quest got my address wrong. I wanted to confirm that this was a real bill for a valid service because I had never received an invoice, so I set out to get an itemized invoice. When I first called, they asked for my invoice number in order to answer my questions about my bill. However, because I had never received my invoice, I did not have my invoice number. I asked them to send me my invoice, and corrected my address. I did not receive my invoice within the 2-3 weeks they claimed it would arrive by. So I called again. This cycle continued for 3 months.

I get my blood drawn every 4 weeks and have experimented with both Quest and BioReference, but almost every experience at Quest has been negative. They have continued to bill me and threaten to report bills to Collections Bureau that I have paid and have receipts for, but most importantly, the staff is incredibly rude and unhelpful.

It's been 11 days now since I got tested for COVID-19 through Quest. There is still no result. They still haven't even tested my sample. Other labs are turning these tests around same-day or next day. Quest is making a ton of money off this public health crisis, and they don't appear to be taking this seriously at all. How long are we supposed to sit in isolation without even knowing if we have it?

Choose anyone but! They are not properly staffed. My daughter had a COVID test and still waiting her results after 8 days and now told Monday at the earliest! She could have just quarantined for 2 weeks and same the time, cost and grief of the test. We know others who have tested AFTER her and already have their results!

This company harasses disabled veterans. I am 100% service connected, all my medical is always paid, except this company can never submit any paperwork correctly. So for 5 years I got 2 or 3 threatening letters each month saying they are going to send it to collections. If you complain they are argumentative, harassing, and refuse to listen, they always try to blame it on your doctors office, but my doctor has no problem getting paid. Just quest. 100% of the attempts they make to get paid for my claim fail, every single time over the last 5 years, and they simply will not stop. If you refuse to listen, you will never understand there is a problem, but that is fine. I have all of the email conversations with corporate. It is time to submit this complaint to Tri West and the VA, so they can see the harassment you guys give to our disabled veterans. Time to get you removed as a provider for us.

Had to go to Quest direct since doctors' officers were closed and they told me to buy the test on quest direct. Ordered a panel screen and they refuse to provide a receipt or invoice that I can use this for insurance reimbursement (which under ACA the insurance company is legally obliged to accept for preventative screenings). They have a term in their click wrap which says you will not claim the test with your insurance company for reimbursement even though I was told at the clinic I could, and thus they refuse to provide me a detailed receipt or invoice, and any relevant test info. That was after three emails and more than five hours on the phone, which resulted in me being told "it's your problem". Worst customer service, coupled with insane test costs and anti consumer practices makes this company one to avoid!

I made an appointment thru their "Quest diagnostics" site. I was issued a confirmation code. Went to my appointment and was all good, five stars for that. Now the bad part is choosing the test result. After logging on to MyQuest, a tab opens up for patient verification. I always failed, and I know I am answering the questions correctly. After few tries it will lock you out. There is a chat button at the web but it is not a live one. I tried calling the questdiagnostics 1-886-697-8378 and you are given different options. I selected IT help and it will put you on hold and eventually hangs up. I would give one star but because of scheduling the appointment went smoothly, I gave 2 stars.

I'm not the type of person that types a review on someone but my experience today made me feel that I need to write this. I was at Quest today the one on Jamacha to do my lab tests, the lab technician was horrible. Her name was "Fayrouz" who took the blood but obviously didn't know how to do it. She hurt me a lot, didn't know where the vein is, and the place of the needle is inflamed and cannot touch it. My arm hurts and I cannot move it.

I made an online walk in appointment and got confirmation code. It was a general blood test for cholesterol and sugar for which I was fasting. When I reached the location at 3270 Arena Blvd, Sacramento, CA.95834. They told me that they are not accepting walk in confirmation and I need to make an appointment on some other day. When I asked them why it is not written online and no notice posted at the site and why it says that walk in are welcome. They had no answer. I called the supervisor and she never respond my call. What kind of service they are providing? People go there for the test and the employees at the center doesn't want to do their job.

Any company which operates under the assumption that everything can be automated is ridiculous. While this may seem to be a good business model to some, I think it absolutely abusive in nature. Any business which requires customers to basically answer their own questions by not having a live person to speak with is just wrong. Had I had a choice, I would never deal with this company, ever!

I paid for the test online. It said to enter your insurance information and I did but then it asked for payment. Went to the clinic and had the blood drawn. The tech said to be sure to file with insurance since "everything Covid-related is covered 100% by insurance." After 5 weeks of emailing and contacting them, I finally got the results. Insurance said it needed some specific codes to pay but when I finally got someone at Quest, she said, "the test is offered at a discount on our website so it is not intended to be filed with insurance." If insurance covers testing 100%, the $126 I paid for the test is not a "discount." Also, that they asked for my insurance information implies that it IS meant to be filed with insurance.

If you have the option do not use Quest Diagnostics. I'm not the type of person to leave reviews but I felt this was important. I took a Covid test with them along with several other coworkers and half of us didn't receive results after 3-5 days. After 7 days I tried to reach a human being which was nearly impossible. They don't answer messages and I'm pretty sure their patient advocacy email address is fake or just gets ignored because I still haven't gotten an answer. When I finally talked to someone after being on hold for nearly an hour they couldn't find me in their system at all. Now I have to go pay for a test somewhere else because my employer is requiring it. I've been quarantining myself from my family until I got the results and it's been very difficult. I looked at the other reviews and this is not the first time this has happened. I would give them zero stars if I could but the minimum is 1.

I advise never to schedule, walk into, or deal with Quest if you have to use a lab. The clinical staff at the Quest Diagnostics on Federal Hwy in Fort Lauderdale are not even nice enough to be call humans. Humans have a heart. These personnel have no care for the sick. IT IS THE TIME OF COVID. People with cancer, brain tumors, and strokes need lab work. Treat us well on our last days of walking on this earth. Remember that one day your last breath will come and a little bit of human decency goes a long way. Waiting 3 hours in a hot car when you stroked three days ago then yelling as you shuffle to the door is UNACCEPTABLE.

I'm 60 years old. I have nothing but admiration for workers who are showing up during the virus-nurses, grocery clerks, lab techs. I can only say that I had probably the rudest interaction I have had in 50 years with a lab tech named "Chanelle". She was insisting I had to mail a specimen in when the lab itself told me I could mail in or drop off, I had already dropped off here another specimen, when you sign in one of the choices is actually to "drop off specimen". This person would not listen, would not let me explain and asked, and I quote "Are you retarded?"

Their website was very difficult to navigate. It never asked for a payment yet it gave me an appointment and code for a test. When I got there the receptionist did not ask about payment, but the person drawing blood did and she said I had to pay. I said I was never asked to pay but offered to. They said they couldn't take payment and I had to go back on their website to pay. I tried on my phone to use their website to pay and gave up because it was too difficult and left.

On day 9, I received an email stating I could review my results at their website. It was there. With the sensitivity of this type of test, I wish they would underpromise and overdeliver when they talk about turnaround time. I am changing rating from one to four stars.

I took my 87-year-old mother in law that to do a COVID-19 test. On the day we arrived their computer system was down so they couldn't find the online test that we had ordered even though we had a paper print out in front of us. They made us pay for a whole new test or they told us to come back later when the computer it was back up. Who would ask an 87-year-old person to get back in the car and come back the next day and expose themselves to danger to do this test because your computer system is down? We had no choice but to pay for the test a second time using her Social Security and insurance papers. They didn't refuse to refund us the original test we had bought and charged us a $20 cancellation fee even though it was their fault their computer system was broken.

I went in for a Covid-19 test after creating a My Quest on-line account. Two days later I got the email that said my test results were in and could be viewed at the My Quest account. Nothing showed in the account. When a problem such as this appears, there is literally no way to talk to a human to get it resolved. You can send an email, which I did and have gotten nothing in three days. If you google and get the customer service number is will refer you back to the website and hang up on you if you pursue talking to a person. This happened three times. I will never use quest again.

They are trying to charge me something that they have to discuss with the insurance. Instead talking to the insurance they want to charge me all the cost (~2000$). They sent me bills 4 times. I am 73 and I have medicare A, B and C - plan F, which covers any blood test 100%. This is unfair to request me to pay for unsolved misunderstanding between QD and Medicare.

Quest did some lab work for me and sent me a bill. I logged in on their website and paid two bills a week ago. Today, I received the second bill. When I logged into their website, both of the invoices I paid a week ago show a status of payment due on their website. When I called to question this, a tracking number for the payments was requested. Their website conveniently does NOT allow you to see your payment history, so if you don't save those tracking numbers, you have no way of confirming whether or not the payment was already paid. When I asked why the site wouldn't allow me to view my payment history, the representative didn't have an answer. Shady practice that I'm sure results in patients paying double.

I've just called QD because they are trying to charge me something that they have to discuss with the insurance. Instead talking to the insurance they want to charge me all the cost. Last week I called the insurance and they told me that all was solved, but QD sent me another letter. Today I've called QD and the woman to check if everything was resolved and who answer my call was incredible unprofessional and rude, and instead of listen to my explanations she hang up the phone. I feel totally helpless. So I still have the same problem and the is no intention from QD to help me with this. This kind of companies must have a better consumer service... This is unfair.

I was at your clinic located at 4900 Bayou Blvd Pensacola on March 4, 2020. Blood was drawn at that time for tests that were ordered by Dr. **. I was seen by Dr. ** on April 1st 2020, and his staff members explained to me that they had no results from those tests. Dr. ** got on the phone while I was there, and your office told him that no one had any record of me ever visiting any Quest clinic. After leaving the Doctor's office, armed with another set of the exact same tests, I went back to your clinic where I got these tests on April 1st to show you the test orders that you had previously filled on March 4th. You claimed I was never in your system, so I left without allowing you to do the tests fearing you would lose these also.

It’s been 8 days since my Quest Covid 19 test and no results. It took me 4 days to get an appointment and now another 8 days and Still no results. They act like a third world organization... No wonder the virus is spreading. Unacceptable. Shameful.

I had a daughter return last Friday from Europe and, by sheer luck, we were able to get a test completed at a drive-through location (hospital - not Quest) on Saturday. 6 days have passed and no results. I made numerous phone calls and was able to find out that the test was sent to Quest. The first rep I spoke with tried to tell me that my test was completed on Tuesday. That was incorrect of course. Then she said it was picked up late on Tuesday. I found out later that they ship the kits all the way across the country. They told me "maybe Monday" for the results. Maybe.

You make an appointment and they still take people that walk in first. They make you wait over an hour. If you complain to them they make you wait more. Very unprofessional. Then when they call you after you complain they don't want to bill you for your copay. So I wasted 2 hrs for nothing because they refused to take my blood work.

So, I opted for paperless billing to save on paper. I received an email to pay my bill, the link takes me to the billing page, select pay bill....a Lab & Invoice Code entry are required to pay a bill. Neither of which are included in the email to pay your bill, stating pay now within 5 days. I have gone around on the website to look for another option to find my bill, ending up with the same request to enter Lab & Invoice code. Also, tried to send an online customer service request for help, and what ya know, requests the codes to send a help request! Good Grief!!!! Horrible Customer Service for paying a bill.

No person to talk to. I waited for five hours for a simple five minute blood test. The waiting room was overcrowded, children screaming, running everywhere, making it impossible to study the five hours I waited. This place is a disaster waiting to happen. I will die before I would use Quest Diagnostics again.

Went to Quest in Astoria. Worst place ever. Personnel rude. Took my blood did not get results bc technician wrote my first and last name as the same. Called quest. Was on the phone with customer service 3 times for over an hour. Finally said they would correct it but getting emails saying they cannot find my sample. One person hung up on me. They are the most incompetent place. Do not understand why when they see a rating of 1 they do not try to correct it.

I wanted a yearly blood test to check my health which I have done for several years through primary provider. This year I decided to purchase the test privately through Quest Direct. The actual appointment was very pleasant. I only waited 10 min and they were extremely polite and drew blood easily. The issue is that my test results were emailed through My Quest and when I went to view them it said "No test results found". I have tried calling every number for quest for help with this issue. No one can help me because they said they were not able to send results to me by email because I purchased them due to privacy. They have "escalated" the situation to support team and nothing gets resolved. There isn't a direct number for test results only an email team that may take 5-7 business days to respond.

First I'm stuck waiting nearly two hours. Then I finally go in and she spends the usual 15 minutes trying to find a vein. She then tells me that two of the tests are not covered at all and I might have to pay if I wanted them done. The problem is she went through medicare instead of my advantage provider. I ended up getting into a fight with my primary doctor over this issue as well. Then they call me up three days later and tell me they lost the urine sample from the tests they did do and I have to do it again which means another day fasting. How could I even trust their results.

The technician at the Colorado Springs, CO location in Safeway needs to take a class in customer relations, customer service, empathy, and overall good manners. She acted as if I was a bother to even being sharing the same space in the world with her. She turned me away very hastily 3 times. Once for being 3 minutes late and she was closing. Once for not having the kit required (would have been nice to know the day before when I was turned away), and once for having my kit picked up from another location and dropping off with her (I was told I could do that from the other location).

They never fail to get payment first and require you to sign electronically when you have no idea what you are signing. Over half the time when I am sent there for labs they deny that the doctor sent them even when I was standing there when they were sent. Quest never takes responsibility for anything. Their technicians have bad attitude and have no desire to be helpful or pleasant. The only thing they are interested in is getting paid.

My teenage daughter went in for labs this month and we never received the results. After some digging, our doctor found out my daughter’s blood was marked with her twin sister’s name! Her twin sister was not even there. Before her blood was drawn, my daughter presented her lab prescription, health insurance card and driver’s license. How in the world could they mess this up?! Then Quest was going to just change the name on the bloodwork, but that’s unethical and against FDA regulations. They ended up saying they need to redo her labs...I said never will I use Quest. This is appalling and apparently has happened to other people at this same location. This is a costly mistake. Never again will I use Quest.

I now have a black and blue mark the size of a half dollar. Today, I dropped off a stool sample and was told it wasn’t right although I followed the directions of yesterday’s tech. Today’s tech threw my stool samples in the rubbish. These people are rude and incompetent. They should be fired and replaced with robots.

Not only do they lose my test results but they have no idea what they are doing. They are suppose to be a multi state provider for testing but their computers do not allow information between states. Go anywhere for testing but Quest

I waited for four hours at a Laboratory in Freeport, NY just for them to tell me "the system went down, come back another time". The statement was made without empathy for the hours a dozen of patients have waited. I felt disrespected like never before in a medical office. There was a specific worker that was nasty to everyone with an attitude and it was the Dominican worker whom I forgot her name but works there. As we were leaving, one person said "how could you do this to us?" She abruptly responded "we want to get out of here!" while she opened and stood by the door as an indication to get out.

Before I had my blood drawn. I asked the employee how much each test would cost because I might not have all the tests depending on cost. He input my insurance information and told me all was covered by my insurance so I would owe nothing. Then I got a bill for $85. I called to ask them to remove the charges- you can’t say something is free and then charge for it after the fact. They refused. I’m never going back.

Had lab work done at Batavia IL facility. Easy check in, prompt and friendly. Technician Violet was personable, quick and efficient, painless. She clearly explained fees, checked with insurance and explained my obligations.

Tried to set up account to get lab results. Site sends you all over the place, submitted tons of information just to get near the end and repeatedly get "server error" message over and over and over. Frustrating and horrible technology, I'd give them negative stars if possible.

They draw the blood and flush it down the toilet and wipe their ** with the order slip. As far as I know, or as good/useful as this place is, that might as well be the case. Physician even circled his fax number in red ink for these morons. Wantonly incompetent. CANNOT get the results to my physician no matter what I do. Been trying for months. Logged into the website, says no results. GO SOMEWHERE ELSE FOR THE LOVE OF GOD.

I Had my blood drawn Dec 12, 2019 in the morning. There are still no results on Dec 20, 2019 night. It does not even show that I had kept the appointment. Also My doctor's lab work orders of Dec 5, 2019 were not picked up even though the technician (no name tag visible) on Dec. 12 stated my doctor was registered in the computer and she took my paper rx from my doctor for all the tests he ordered. In addition on Dec 12 there was chaos at the blood drawing site. Per the technician (no name tag visible) there was a new booking system that forced them to see more patients per hour but it was not allowing any of the many patients with appointments to scan in. Everyone was waiting more than an hour past their appointment time.

Beware Quest Diagnostics if you have secondary insurance. I have been trying for the better part of this calendar year to get them to bill my secondary and/or work with my physician's office if necessary to clarify coding so that my lab work will be covered as my doctor indicates it should be. Making matters worse, they claim to have billed my secondary -- but haven't. Really annoying, not to mention dishonest.

Online bill pay is impossible! Zipcode format error for 3 months now. Called to report and all they want to do is transfer me to another dept. Finally giving up and call to pay bill, and waiting for 16 minutes for someone to answer, the call is disconnected right after a real person answers, Quest Diagnostics: if you REALLY want us to pay our bills you must make it easier.

I had an appointment at 12:15 today at our local Quest lab on East Commercial Blvd, Fort Lauderdale, Fl. I had received a reminder in my email and printed out the form along with the date, confirmation number, etc. I had a problem signing in and one of the workers did try to help. That is the only help I received. I had to wait for one hour, at least 12-13 people who came in after me were taken ahead of me, in spite of my reminding the workers that I had been waiting for so long and why should they be called before me. At that point, the attitude of the workers seemed to change, and was told I did not have an appointment and would have to wait until I was called.

I'm still calling Quest number of times each week regarding test on Aug 1 of this year. I have 2 invoice with them: one was break down to 5 payments over 5 months! Because they have billed to my clinic and my address, even on Nov.4th. the 1-800 customer service number clear state that my balance is $0, Quest system still took another credit card payment on 17th of Nov. When I called clear wish this doesn't happen again on 17th of Dec. The customer service lady does not understand and took forever get to their supervisor. Then they told me the Nov payment that happened, was refund to me for the month before.

I have been battling with Quest for over 7 months now. I live in NH and was told by my insurance company that I needed to use my local Quest Diagnostics Center. Quest submitted a claim to my insurance company for over $500 which my insurance company denied stating I went "out of network". When I called my insurance company, I was told the the billing information on the claim submitted by Quest states that my blood was drawn in Chicago. What?? Makes zero sense when I live in NH. Quest REFUSES to correct the claim. I even had my insurance company call Quest to no avail. The Quest representative that I spoke with was rude, condescending and totally unprofessional. I am an insurance/claims specialist and cannot believe the fraudulent billing practices of this company.

Called cust svs, no reply I need questions answered live. This is exactly what I've tried to submit on the website... "First, how can get a live phone call with a Quest representative?. Jessica at ** has not returned any of my now four calls. Why? Be **, **_" Last digit not included her, but no return call. No way to get a human response online, just horrible. Hiding behind HIPAA/**!

Seems like Quest Diagnostics has reputation of keeping their low ratings and doing good job. I had absolutely unprofessional phlebotomist who had lots of un- quality encounter while my visit to Jacksonville Deerwood. Ask your doctor to send you better organization than spending money with Quest. They don't care and rating shows.

I just had my blood drawn at the Superior Safeway by Shawnie - an amazing kind and wonderful nurse. She was super caring, very thorough, careful and detailed. I, of course, do not have my results yet but I can tell you the blood draw experience was absolutely great. I went to this location one other time and it was excellent then too.

My blood was drawn and unknown to me was mixed up at the lab and I received another person's result on MyQuest portal. The other person's results indicated and I thought I was Pre-diabetic because I did not know it belonged to another. Fortunately I am NOT pre-diabetic. Many hours I spent on the phone speaking with customer support to resolve this. I spoke with 5 different reps. I had to be on hold for 20-30 minutes before I could speak to one and then had to re-explain the entire ordeal to each. One told me I had to have my physician start the investigation of this Lab mix-up!! I hung up on him. Finally I talked with a local Supervisor of the Lab that mixed up my test.

Blood was taken for a complete blood panel to include thyroid panel, CBC and Cholesterol and a separate test for ** level. All they did was thyroid and blood count including iron. I had to get a copy from my doctor’s office because Quest cannot locate me in their system. They keep saying that the information is possibly not correct. Strangely enough though they sent what they did to my doctor. They sure billed my insurance which I am disputing. They have messed up two or three times before and did the wrong test. I will not be allowing them to do any more of my blood tests. Now, I have to have blood drawn again to get the tests done. They should not even be allowed to stay in business unless they hire a competent staff.

Scheduled an appointment weeks ago for 9:00 am, walk in there and it's packed with walk-ins. I had to wait 45 mins behind the walk ins to be told they never received my physical blood draw order. Took time off work just to be told there was no test they could do.e

I have been a physician for 35 years. I specifically ask patients NOT to use Quest as in fewer than 5% of cases will I get the results sent to me. Instead, my office needs to call for results ALWAYS and then their staff must take courses on how to be arrogant and rude. I was forced to be a patient there myself recently and the staff were rude, unprofessional and miserable. Of course my results were withheld as well. They also have NO understanding of HIPAA privacy law and just lie when it's convenient to them. I called to complain and asked to speak to a supervisor and 20 minutes later I was still on hold and hung up.

Our family had worms. It was somebody who like to get out in the morning. He was big size. About 3cm. First we found it on the cat, and then on us. Next day I was run to make a test. We had everything for laboratory to recognize it. So, in the morning, I saw worms in the excrements again, I’ve Put them by myself, also there were eggs which I founded in the morning, I put my them too. But they didn’t find anything, clear! The results we negative! They are frauds!

I received a Invoice from Quest Diagnostics showing an amount due of $46.19 related to my annual physical examination. I should be fully covered for this charge. After speaking with my health Insurance carrier I called Quest/Billing Dept. just to inform them that my health insurance company was reviewing my claim and within 3 days I would receive confirmation of whether or not they would pay Quest, if not then I would do it. The lady was so rude and impolite. What a bad experience. I will go to Jefferson Radiology or any other lab from now on. If my doctor sends me to Quest I will ask him to send all Lab orders to a different Lab. There is no reason why I should put up with such behavior.

I had an appointment for blood test. I totally forgot to bring my request form but I had it on my phone and for that reason they refused to provide me the service. I just can't believe that now on these days they will not accept an electronic copy. Now I have to reschedule and go back on another day. I wish I could use a different provider but I was sent there.

The people on customer service have no idea of anything, they are just on the calls to kill time. Twice happened now that the location sent the specimen to their Lab and the results never ever came back. When you call and ask them, they have no idea what the customer is asking, and they keep on saying the crammed lines without even listening to what is being asked for. The best effort is, they tell you, to wait 7 days for results and after those 7 days, they stop taking or responding to your calls. I hope they shut down soon to stop torturing Human Beings any more.

How did these people get my private and personal information? Today I received an unsolicited package from Quest Diagnostics that included a kit for colorectal cancer screening with a letter that included my personal information including my insurance carrier information. There are Privacy laws that prohibit this type of information acquisition. Since the letter did not include a phone number I located their number and the only available option for questions was phone prompts that continued to lead to other prompts. My insurance carrier assures me they did not provide the information. I will be filing a complaint with the Attorney General's office. Based on the current reviews it does not surprise me that this organization will use any means legal or illegal to scam people.

They screwed up one of my tests and wouldn't give me a free draw and retest. I called several numbers because they kept transferring me to numbers that kept transferring me. Terrible customer service and incompetent lab tests. My doctor agreed that the tests were erroneous.

A sales woman for Humana came to our door and sold us on the idea that because our daughter is diabetic it's good to go to the Humana clinic local to us with this insurance because their blood testing lab is done at that location and would be covered by her Humana insurance. After being insured for over a year, now bills arrive from Quest Diagnostics for a blood test done on our daughter four months earlier.

Think twice before going to Quest Diagnostics for any tests/lab work. Quest Diagnostics mandates credit card or debit card is provided for services to be rendered! What's next, bank account numbers! Refused services unless agreed to "participate" in Quest's Easy Pay billing scheme -- meaning, credit or debit card must be provided to receive lab tests.

I went to Quest for lab work 8 weeks ago (Mid August 2019). After eight days I stopped by the location I had used to inquire about my results. Their MyQuest app was the only information the office staff provided to me. I requested a phone number but they said that I needed to go through the app. Downloaded the app, put in a request for lab results, waited another week and received a message in the app that said they were unable to locate my results. Shortly thereafter I received a bill for several thousand dollars on this lab work for which they are unable to provide results.

On Oct. I got some blood work done and results take like two days to come out. However, on Oct. 14 I had an appointment with my primary care physician and when I access MyQuest page, there were no results to show. You can imagine the embarrassment and delay this cause. I see other reviews and can tell that Quest Diagnostics does not even care about customer service and offer promises that can't keep, just like any other politicians. I will inform my healthcare plan provider, that I can longer do business with this people. If you got other options, do not visit any Quest Diagnostics facility, specially in Florida.

I went to Quest for a glucose tolerance test, as directed by my doctor. I had one shot to do the test, and the staff refused to do it, even though I arrived BEFORE THEY CLOSED. I explained to them that this was the only time I could do it. They did not care at all. They simply did not want to do it that way. Nothing at all prevented them from doing so, they just did not want to. Now my whole treatment plan is delayed. But the staff is too ignorant to care.

I visited the Murphy TX site today and they insisted collecting an estimate of costs without verifying I am at 100% in network satisfied. As an in network provider they should clearly have access to my insurance system to see where the member is in order to determine coverage and collection status. I am filing a complaint to the TX dept of insurance for your fraudulent billing practices.

If at all possible I would truly recommend another lab, their results are very different when compared with another lab I just did 3 months ago, redid my lab for iron levels and all of sudden they were normal, then it took them more 10 days to return all samples back. You can never speak with a quality assurance person, although I filled out their form 2 times online to correspond with someone.

So far the overall experience is very poor. The facilities are unclean and unsafe with easy access to testing material. Many sites do improper testing even with tests that should be fasting or stored improperly. The only one I’m mainly ok with are the ones at a doctor office or other medical facilities. The billing department is one of the worst. So many rude representative especially the supervisor Gina. She believes she can speak and treat people however she wants. She stated she has no supervisor like she owns Quest Diagnostics. The worst thing is I’ve never owed a bill and always, always current.

Bloodwork done in August. They will not do tests unless they get a card on file for any balance, which I have no copay. Told them that and they didn’t care. Had United Healthcare call them to let them know I had no copay, so there would not be a balance. Needed bloodwork and urinalysis in Sept. It was the same scenario as in August, except this time they said that my insurance wouldn’t pay for one of the tests, which I told them they were wrong. I was told without signing saying I would pay, they would not do the test. I was bullied into signing. Then I get the results and remember they didn’t do the urinalysis. There was a note saying I couldn’t void and was told to come back. This is absolutely false and a falsification on my medical record. I have reported this to my insurance company and they are going to investigate. Looking for another lab.

Quest blood labs do not communicate up front with people that they do not accept lab cards from Insurance companies, or send claims to your insurance company to have the bill partially or fully paid for. The Staff is very direct to the point of rudeness and seems to be discriminating against me (and possibly others. They could clear much of this up by communicating clearly regards if they even have anything to do with getting your insurance information to their billing office, which is in a separate place, with a separate phone number. In this way, they appear lazy and rude & seem to be discriminating against me and possibly others. I will not go to them (this Burleson, Texas blood lab) again, since they have caused me and my husband to try and get it straightened out.

I went to a Quest Diagnostics Office week of 9/17/19. They have fired all receptionists and now the Phlebotomists perform administrative duties in addition to their main job. The goal: reduce headcount (aka increase profits) without disregard to patient service. Patient service has plummeted, a typical 20 min visit in the past became 1.5 hours. I hope this moronic idea increases the profits your spiritual being aspires.

PSA~Never, ever use #QuestDiagnostics for lab/blood work. They are the worst. Over a year ago, I got an outrageous bill for a simple blood panel for $1500.00. My insurance did not cover it, so I set up a payment plan. I have been making my payments on time for over a year, and now I get a letter that my payment is in default, and that they are going to send me to collection, and ruin my credit. I am LIVID. I was on the phone with them for almost 2 hours yesterday to no avail, and I am so beyond stressed out. Google it and you will see that they do this to MILLIONS of people. So, heads up!

I went to Quest in Newcastle Delaware at 745am August 24,2019 to do the wellness exam for insurance company. Well I get an email stating that my blood pressure was 178/90 and my waist is 40 inches. My rep name was Amanda made a big DATA ENTRY mistake and it's costing me. My primary care doctor is telling me to go to the hospital and stating I may need blood pressure pills. My insurance has me listed as an obese women. All this to get a little rebate on the insurance now it is costing me. My actual waist is 33/34 inches and blood pressure was 122/78. I have called and called. No one is helping. I'm going to sue. I have a higher insurance premium. I'm having anxiety my pressure might be high now that you guys sent THE WRONG RESULTS. WHERE IS MY RESULTS.

The employee on duty was rude and provided poor service. If Quest management sees this and wants more information, please feel free to contact me at my home number, and I will brief you about my experience. Steve **.

This is a company full of itself. The billing department bills on invoices that do not correlate to you or your tests. The people in billing don't help. The staff in the blood draw facilities are generally rude, don't think you know anything and treat you like second class citizen. They are all too busy to answer your questions or even help you with an issue in general. They just want to move on to the next person. If you try to call them they don't answer or leave you waiting on hold for 15-20 minutes at a time. They don't respect appointment times and will leave you waiting 10-15 minutes past your appointment. They are severely understaffed, they don't even have someone at the front counter.

I have lab work that needs to be done every 8 weeks and have been going to the Quest Location in Elgin Il on Randall Rd for many years. The location and the ease of setting up an appointment is what keeps me going back to this location. However, the last few times I have gone, the staff now is rude and care more about the paperwork than the patient. Today there was an issue with my doctor's standing every 8 week order which was electronically sent over in July for my previous visit to Quest. At the visit to Quest in July, the staff person said everything was good with the order. Today the same staff person said there was a problem with my order and I had to have my doctor send over another order or have a paper order. I was not able to get my lab work done. This will be my last time going to this location. Since I need to go to Quest due to my insurance I will be going to another location that is farther from my house.

I am a Medicare patient with high HA1c (hemoglobin A1C) numbers, so my doctor orders the HA1C test twice a year. Quest has been telling me for YEARS that Medicare does not cover this test. Before they draw the blood, they insist that I sign a form saying I am aware Medicare may not pay. This is pretty much BS, as Medicare covers this test at least 2 times a year, as I have just learned. See https://www.medicare.gov/coverage/diabetes-screenings.

I went in to get a urine drug screen for pre-employment. They asked me the medicines that I was taking and I began to list all the over-the-counter medications I was taking. The lady at the front desk cut me off and said just prescriptions. The collection of urine went smooth and I was on my way. I asked the lady before leaving how long it would take to get results in which she stated I should have results by Tuesday that following week.

I have labs done 2 x each ear. Each time Quest sends me an email saying my results are available to see online. I use their link - I sign in. No Results. I tried to send a message the page does not work properly. I tried their chat - it only replies with pre recorded messages. I tried calling their IT support desk - It took me in a loop for 5 minutes 16 seconds before it said it was transferring me to the help desk- after 9 minutes 32 seconds on hold it cut me off. Worst customer service I have ever had. No more visiting Quest labs fo me.

It’s not just customer service they lost but common decency. You work in a health type field. You can’t treat the customer like they don’t matter while taking money. On top of that without giving accurate and available pricing. Some of the labs have been done incorrectly also. False test results are pretty high lately. I’ve spent too much money with quest and need to find a new lab.

I had a billing question, went online and tried to create an account, their web page sign up is faulty. Asked to create security questions, filled in blanks per instructions and it would not acknowledge, just a little asterisk saying I need to fill it out. IT IS filled out but will not allow me to proceed. Online website is very user unfriendly, Still unable to access anything. I give up!!!

Quest Diagnostics at Frisco, TX location staff is very rude and denied giving out specimen collection kit. Quest staff said they will give out specimen collection kit only if I have doctor order but funny thing is I have order from doctor but still denied giving out collection kit. Such a useless and arrogant staff that I ever seen in my life. Neither they are customer friendly not ready to help customers or courteous with the customers. Quest management should take it as serious to improve their staff behavior and policies to be courteous with their customers. Otherwise, their competitors will take over the market.

I received a bill from Credit Collection Services for a $17 blood lab test. Quest Diagnostics had NOT sent a bill nor did they contact us to leave a message. Our credit rating before this was in the 800's.

This Lab facility doesn't even deserve one star. The Phlebotomist "Ki KI" was so rude. Just jabbing the needle right in my arm without warning. She seemed very agitated and treated me like a rude interruption in her day. I am not sure if I feel confident that my Labs will be done accurately. I feel I paid my copay for nothing, in regards to the lack of professionalism in that facility. I'm very upset on how I was treated. This was at the Pompano Beach facility on Federal Blvd. Bad place to go. Holly **

Why do we bother making appointments? The staff was standing around, chatting, taking their sweet time in the office area. They only had two phlebotomists taking patient and doing the blood work. We sat there for over an hour and half and were never called in. It's incredibly frustrating to walk in fasting and still have to wait. When I remaining half of the people that were there waiting before I arrived were still sitting waiting for their name to be called. This is so ridiculous.

The invoice has two numbers you can call--one is a pay by phone and one for questions. I called the number for questions and it rang and rang until it just hung up on me. No voice mail-nothing! Then I tried the Pay by Phone number and after I jumped through a number of prompts I finally got a live representative, but then they put you on hold FOREVER. Also it seems that there are issues with them following procedure in acquiring necessary records from the medical provider in order to fully process insurance claims.

Every time I go to Quest for blood we, which is every 3 months, I am rudely pressured into putting a card on file so they can automatically bill me. I am hesitant because they have already made a mistake once. After this last time, I will never give them my card again. The Quest employee taking my blood said it would be at least 4-6 weeks before anything came out and they would email me a day or two in advance with my invoice so I wasn't caught off guard. None of that happened. No email and it was after 2.5 weeks I was charged.

I went to a lab for blood work, the lab was not a Quest lab nor was there any statements provided that Quest labs would be the company used for the processing of these tests. I received a bill from Quest labs and it was $642.25, for 4 lab/blood tests. I called to ask about this and was told that they can not do anything, this is the bill and did not care what I had to say. I have been paying $100.00 a month, my current bill is now $342.25. I had to get the same EXACT tests done again, this time my Doctors office did them and they were not sent to Quest Labs. My bill for these EXACT tests was $142.12 that is a difference of $500.18. This is WRONG and something needs to be done ...companies like QUEST should not be able to get away with screwing the customers like this. And the facility that drew my blood should have had to tell me that my blood was going to Quest Lab...where are the patients rights???

Horrible staff. Walked in at 12:00, signed in, they took patient who signed in after. When I went in, at 12:55 and told her it was employment drug test, she said, "Sorry we close at 1 for a meeting today." It clearly says on the website and door, they close at 2! She said once a month they close at 1 for a meeting. Well how are patients supposed to know that?? And it was only 12:55, how long does it take to get a urine sample anyway? These are most lazy, unprofessional, rude and horrible employees. I have been to more than 10 of these labs from Michigan and Florida, and they are rude and lazy wherever we go.

I wrote a one star review last week and then got an email response apologizing with a number to call to deal with my issue. I called that number. Went to voice mail with the usual "your call is very important," etc, etc.. I left a message. Never called me back. Laughable!!

Horrible billing process and service. Normal process with my insurance carrier is service provided, service provider contacts insurance company, they pay what they cover, then difference is billed to patient. Quest demands payment upfront before insurance company pays. Cannot follow process at all. We are pass deductible so insurance company will pay 100%. I would say Quest is illegally ripping the patient and insurance companies off. They cannot be trusted.

Today at about 11:20 am I went to the Anthem Village Henderson NV, Quest office. I walked in with a lab slip and told the gal at the desk I was not getting anything done today but just wanted to know if the tests the doctor ordered were covered by my insurance, Medicare. She said "call Medicare". I said, "You can't just look at the lab slip and tell me if it's covered?" She said "no. Call Medicare". Not only did she not try to help me, her tone was so rude. I just turned around to walk out. As I was walking out with a real Smart Alec voice she said, "BYE." If she would have tried to help me and said, "I'm sorry this is our policy" I would have understood. But no, rude rude rude.

On June 12 my doctor sent a work order to Quest Diagnostics in Carlsbad, CA for a CMT blood test. When I went for the test on June 28, 2019 they couldn't find the work order at the Los Coches office. That day I had my doctor's office send a new FAX to the Los Coches office. I finally went in on July 5, for the blood draw. Today, July 10, (6 days later) I went to see the doctor to discuss the test results. The doctor's office didn't have the test results. The doctor's office tried to get the report while I waited. I finally gave up over 40 minutes later and left, consequently a wasted trip. I will switch to a different lab and forget ever going to Quest again. Jim **

Quest charged me over 6 times what it would have charged me had my insurance covered the claim. This makes no sense. I tried to negotiate with them but they wouldn't budge. This makes no sense. Insurance price - individual price. Test 1: 10.16 - 148.48; Test 2: 14.23 - 119.24; Test 3: 18.77 - 108.19; Test 4: 27.66 - 103.49; Test 5: 27.66 - 103.48; Test 6: 10.44 - 95.62; Test 7: 11.44 - 76.49; Test 8: 4.08 - 52.87; Test 9: 6.13 - 45.50; Test 10: 37.53 - 229.47; 168.10 - 1,082.83.

Quest is the worst Lab place you could ever go to. I have insurance with a $35 co-pay. They still made me put $80 down and had the audacity to bill me for another $21. This company sucks. I won’t even send my dead dog to you guys! My husband have labs in a week prior. He didn’t have to put $80 down. His bill was only $61. Same insurance. Crazy. I think they should be investigated for fraud!

Online wouldn’t accept my verification to view my results so I emailed, took 3 business days for them to email back so I called and they said “we can’t help you with that. You have to email them. Let me see what the turn around time is for your results. Oh it just says pending so you can have your doctor's office call us, but I see all your results here except for the one that is pending. No. I can’t tell you the results until they are ALL finalized.” Stupidest thing I've ever heard. Then it didn’t even let me do the 2 question survey after our call, it just disconnected. I don’t blame the employee, but what did they hire her for? Just so you can call and say hi to someone? Because she had no help to offer me. Quest needs to figure stuff out and and have someone available to talk to for fixing problems. I should be able to call and have them immediately give me access to my results. I won’t be using Quest in the future.

On June 28, 2019 I went into Quest Diagnostics (Quest Diagnostics - Upland Foothill 1399 E Foothill Blvd Ste B, Upland, CA 91786) to get blood drawn for my doctor and the gentleman who was drawing my blood was talking too much and ended up drawing more blood than was necessary for the test I went in for. After he took my blood he showed me the vials with my name on them and there was one too many and I told him one of the vials is not me and he was like oops and chucked it in the trash and that didn’t sit well with me so I’m writing this review for anyone curious about Quest Diagnostics, this is how they operate. Very unprofessional and careless. I would not use this company again as they hire individuals who are not tune to attention to detail, and in the industry they work that is something that is required and just as necessary as knowing how to breath, especially when you are dealing with individuals and their blood!

I am very disappointed with the service that their customer service offer. Very bad experience. Whenever you call to get information they hang up phone in your ears without even listening to your conversation. I will never ever refer anyone to this company. Their customer service is very very poor.

Made several attempts to login online to view my lab results. Followed instructions. Tried forgot user name and password to no avail. Also had difficulty trying to login to schedule an appointment, had to call. Very disappointed with online service. Will make no more attempts to try online login, I will just wait to my results when I see my doctor in July.

Due to a staff person's error in my doctor's office, my labs were mistakenly sent twice to Quest, which is not covered by my insurance. My doctor's office and the insurance (BCBS) communicated with Quest about this, and the following solution was negotiated: My insurance company sent me a check for the amount they would cover (a little over $110), and Quest agreed to accept it as payment for all charges. I confirmed this with a Quest representative on the phone, then endorsed the check and sent it to Quest, who cashed it. Subsequently I received an invoice for $50 from Quest on two occasions; each time I called and the person I talked to agreed that it was an error and that I should ignore it.

Early in May, my doctor ordered all of my normal labs done during my yearly physical. Quest handled the labs, since they are located in my doctors office. They took my debit card number and told me my portion of the bill would come to 154.95 after my insurance. I called and paid this amount to Quest over the phone the next week, by credit card. A few days later, I received my EOB from my insurance, telling me that they had paid the claim to Quest for like 92.00 and that I owed nothing. I have been on the phone with Quest no less than six times asking for my refund. (UPDATE: TEN times) I have sent them the EOB, I have called with a rep from my insurance company on the phone who verified when the company deposited the money into their account.

This is the last time we will go there for lab work that requires STAT results for a same-day procedure. This is the 2nd time my husband’s dr requested fasting/STAT labs that were supposed to be reported within the hour & both times they kept us waiting from 8 am to after 1 freaking 30 to get the results to the dr so the procedure could be performed. He is a dialysis patient/cancer survivor & making him fast that long left him extremely weak & nauseous & me furious! Absolute incompetence!