Quest Diagnostics Reviews

They screwed up one of my tests and wouldn't give me a free draw and retest. I called several numbers because they kept transferring me to numbers that kept transferring me. Terrible customer service and incompetent lab tests. My doctor agreed that the tests were erroneous.

A sales woman for Humana came to our door and sold us on the idea that because our daughter is diabetic it's good to go to the Humana clinic local to us with this insurance because their blood testing lab is done at that location and would be covered by her Humana insurance. After being insured for over a year, now bills arrive from Quest Diagnostics for a blood test done on our daughter four months earlier.

Think twice before going to Quest Diagnostics for any tests/lab work. Quest Diagnostics mandates credit card or debit card is provided for services to be rendered! What's next, bank account numbers! Refused services unless agreed to "participate" in Quest's Easy Pay billing scheme -- meaning, credit or debit card must be provided to receive lab tests.

I went to Quest for lab work 8 weeks ago (Mid August 2019). After eight days I stopped by the location I had used to inquire about my results. Their MyQuest app was the only information the office staff provided to me. I requested a phone number but they said that I needed to go through the app. Downloaded the app, put in a request for lab results, waited another week and received a message in the app that said they were unable to locate my results. Shortly thereafter I received a bill for several thousand dollars on this lab work for which they are unable to provide results.

On Oct. I got some blood work done and results take like two days to come out. However, on Oct. 14 I had an appointment with my primary care physician and when I access MyQuest page, there were no results to show. You can imagine the embarrassment and delay this cause. I see other reviews and can tell that Quest Diagnostics does not even care about customer service and offer promises that can't keep, just like any other politicians. I will inform my healthcare plan provider, that I can longer do business with this people. If you got other options, do not visit any Quest Diagnostics facility, specially in Florida.

I went to Quest for a glucose tolerance test, as directed by my doctor. I had one shot to do the test, and the staff refused to do it, even though I arrived BEFORE THEY CLOSED. I explained to them that this was the only time I could do it. They did not care at all. They simply did not want to do it that way. Nothing at all prevented them from doing so, they just did not want to. Now my whole treatment plan is delayed. But the staff is too ignorant to care.

I visited the Murphy TX site today and they insisted collecting an estimate of costs without verifying I am at 100% in network satisfied. As an in network provider they should clearly have access to my insurance system to see where the member is in order to determine coverage and collection status. I am filing a complaint to the TX dept of insurance for your fraudulent billing practices.

If at all possible I would truly recommend another lab, their results are very different when compared with another lab I just did 3 months ago, redid my lab for iron levels and all of sudden they were normal, then it took them more 10 days to return all samples back. You can never speak with a quality assurance person, although I filled out their form 2 times online to correspond with someone.

So far the overall experience is very poor. The facilities are unclean and unsafe with easy access to testing material. Many sites do improper testing even with tests that should be fasting or stored improperly. The only one I’m mainly ok with are the ones at a doctor office or other medical facilities. The billing department is one of the worst. So many rude representative especially the supervisor Gina. She believes she can speak and treat people however she wants. She stated she has no supervisor like she owns Quest Diagnostics. The worst thing is I’ve never owed a bill and always, always current.

Bloodwork done in August. They will not do tests unless they get a card on file for any balance, which I have no copay. Told them that and they didn’t care. Had United Healthcare call them to let them know I had no copay, so there would not be a balance. Needed bloodwork and urinalysis in Sept. It was the same scenario as in August, except this time they said that my insurance wouldn’t pay for one of the tests, which I told them they were wrong. I was told without signing saying I would pay, they would not do the test. I was bullied into signing. Then I get the results and remember they didn’t do the urinalysis. There was a note saying I couldn’t void and was told to come back. This is absolutely false and a falsification on my medical record. I have reported this to my insurance company and they are going to investigate. Looking for another lab.

Quest blood labs do not communicate up front with people that they do not accept lab cards from Insurance companies, or send claims to your insurance company to have the bill partially or fully paid for. The Staff is very direct to the point of rudeness and seems to be discriminating against me (and possibly others. They could clear much of this up by communicating clearly regards if they even have anything to do with getting your insurance information to their billing office, which is in a separate place, with a separate phone number. In this way, they appear lazy and rude & seem to be discriminating against me and possibly others. I will not go to them (this Burleson, Texas blood lab) again, since they have caused me and my husband to try and get it straightened out.

I went to a Quest Diagnostics Office week of 9/17/19. They have fired all receptionists and now the Phlebotomists perform administrative duties in addition to their main job. The goal: reduce headcount (aka increase profits) without disregard to patient service. Patient service has plummeted, a typical 20 min visit in the past became 1.5 hours. I hope this moronic idea increases the profits your spiritual being aspires.

PSA~Never, ever use #QuestDiagnostics for lab/blood work. They are the worst. Over a year ago, I got an outrageous bill for a simple blood panel for $1500.00. My insurance did not cover it, so I set up a payment plan. I have been making my payments on time for over a year, and now I get a letter that my payment is in default, and that they are going to send me to collection, and ruin my credit. I am LIVID. I was on the phone with them for almost 2 hours yesterday to no avail, and I am so beyond stressed out. Google it and you will see that they do this to MILLIONS of people. So, heads up!

I went to Quest in Newcastle Delaware at 745am August 24,2019 to do the wellness exam for insurance company. Well I get an email stating that my blood pressure was 178/90 and my waist is 40 inches. My rep name was Amanda made a big DATA ENTRY mistake and it's costing me. My primary care doctor is telling me to go to the hospital and stating I may need blood pressure pills. My insurance has me listed as an obese women. All this to get a little rebate on the insurance now it is costing me. My actual waist is 33/34 inches and blood pressure was 122/78. I have called and called. No one is helping. I'm going to sue. I have a higher insurance premium. I'm having anxiety my pressure might be high now that you guys sent THE WRONG RESULTS. WHERE IS MY RESULTS.

The employee on duty was rude and provided poor service. If Quest management sees this and wants more information, please feel free to contact me at my home number, and I will brief you about my experience. Steve **.

This is a company full of itself. The billing department bills on invoices that do not correlate to you or your tests. The people in billing don't help. The staff in the blood draw facilities are generally rude, don't think you know anything and treat you like second class citizen. They are all too busy to answer your questions or even help you with an issue in general. They just want to move on to the next person. If you try to call them they don't answer or leave you waiting on hold for 15-20 minutes at a time. They don't respect appointment times and will leave you waiting 10-15 minutes past your appointment. They are severely understaffed, they don't even have someone at the front counter.

I have lab work that needs to be done every 8 weeks and have been going to the Quest Location in Elgin Il on Randall Rd for many years. The location and the ease of setting up an appointment is what keeps me going back to this location. However, the last few times I have gone, the staff now is rude and care more about the paperwork than the patient. Today there was an issue with my doctor's standing every 8 week order which was electronically sent over in July for my previous visit to Quest. At the visit to Quest in July, the staff person said everything was good with the order. Today the same staff person said there was a problem with my order and I had to have my doctor send over another order or have a paper order. I was not able to get my lab work done. This will be my last time going to this location. Since I need to go to Quest due to my insurance I will be going to another location that is farther from my house.

I am a Medicare patient with high HA1c (hemoglobin A1C) numbers, so my doctor orders the HA1C test twice a year. Quest has been telling me for YEARS that Medicare does not cover this test. Before they draw the blood, they insist that I sign a form saying I am aware Medicare may not pay. This is pretty much BS, as Medicare covers this test at least 2 times a year, as I have just learned. See https://www.medicare.gov/coverage/diabetes-screenings.

I went in to get a urine drug screen for pre-employment. They asked me the medicines that I was taking and I began to list all the over-the-counter medications I was taking. The lady at the front desk cut me off and said just prescriptions. The collection of urine went smooth and I was on my way. I asked the lady before leaving how long it would take to get results in which she stated I should have results by Tuesday that following week.

I have labs done 2 x each ear. Each time Quest sends me an email saying my results are available to see online. I use their link - I sign in. No Results. I tried to send a message the page does not work properly. I tried their chat - it only replies with pre recorded messages. I tried calling their IT support desk - It took me in a loop for 5 minutes 16 seconds before it said it was transferring me to the help desk- after 9 minutes 32 seconds on hold it cut me off. Worst customer service I have ever had. No more visiting Quest labs fo me.

It’s not just customer service they lost but common decency. You work in a health type field. You can’t treat the customer like they don’t matter while taking money. On top of that without giving accurate and available pricing. Some of the labs have been done incorrectly also. False test results are pretty high lately. I’ve spent too much money with quest and need to find a new lab.

I had a billing question, went online and tried to create an account, their web page sign up is faulty. Asked to create security questions, filled in blanks per instructions and it would not acknowledge, just a little asterisk saying I need to fill it out. IT IS filled out but will not allow me to proceed. Online website is very user unfriendly, Still unable to access anything. I give up!!!

Quest Diagnostics at Frisco, TX location staff is very rude and denied giving out specimen collection kit. Quest staff said they will give out specimen collection kit only if I have doctor order but funny thing is I have order from doctor but still denied giving out collection kit. Such a useless and arrogant staff that I ever seen in my life. Neither they are customer friendly not ready to help customers or courteous with the customers. Quest management should take it as serious to improve their staff behavior and policies to be courteous with their customers. Otherwise, their competitors will take over the market.

I received a bill from Credit Collection Services for a $17 blood lab test. Quest Diagnostics had NOT sent a bill nor did they contact us to leave a message. Our credit rating before this was in the 800's.

This Lab facility doesn't even deserve one star. The Phlebotomist "Ki KI" was so rude. Just jabbing the needle right in my arm without warning. She seemed very agitated and treated me like a rude interruption in her day. I am not sure if I feel confident that my Labs will be done accurately. I feel I paid my copay for nothing, in regards to the lack of professionalism in that facility. I'm very upset on how I was treated. This was at the Pompano Beach facility on Federal Blvd. Bad place to go. Holly **

Why do we bother making appointments? The staff was standing around, chatting, taking their sweet time in the office area. They only had two phlebotomists taking patient and doing the blood work. We sat there for over an hour and half and were never called in. It's incredibly frustrating to walk in fasting and still have to wait. When I remaining half of the people that were there waiting before I arrived were still sitting waiting for their name to be called. This is so ridiculous.

The invoice has two numbers you can call--one is a pay by phone and one for questions. I called the number for questions and it rang and rang until it just hung up on me. No voice mail-nothing! Then I tried the Pay by Phone number and after I jumped through a number of prompts I finally got a live representative, but then they put you on hold FOREVER. Also it seems that there are issues with them following procedure in acquiring necessary records from the medical provider in order to fully process insurance claims.

Every time I go to Quest for blood we, which is every 3 months, I am rudely pressured into putting a card on file so they can automatically bill me. I am hesitant because they have already made a mistake once. After this last time, I will never give them my card again. The Quest employee taking my blood said it would be at least 4-6 weeks before anything came out and they would email me a day or two in advance with my invoice so I wasn't caught off guard. None of that happened. No email and it was after 2.5 weeks I was charged.

I went to a lab for blood work, the lab was not a Quest lab nor was there any statements provided that Quest labs would be the company used for the processing of these tests. I received a bill from Quest labs and it was $642.25, for 4 lab/blood tests. I called to ask about this and was told that they can not do anything, this is the bill and did not care what I had to say. I have been paying $100.00 a month, my current bill is now $342.25. I had to get the same EXACT tests done again, this time my Doctors office did them and they were not sent to Quest Labs. My bill for these EXACT tests was $142.12 that is a difference of $500.18. This is WRONG and something needs to be done ...companies like QUEST should not be able to get away with screwing the customers like this. And the facility that drew my blood should have had to tell me that my blood was going to Quest Lab...where are the patients rights???

Horrible staff. Walked in at 12:00, signed in, they took patient who signed in after. When I went in, at 12:55 and told her it was employment drug test, she said, "Sorry we close at 1 for a meeting today." It clearly says on the website and door, they close at 2! She said once a month they close at 1 for a meeting. Well how are patients supposed to know that?? And it was only 12:55, how long does it take to get a urine sample anyway? These are most lazy, unprofessional, rude and horrible employees. I have been to more than 10 of these labs from Michigan and Florida, and they are rude and lazy wherever we go.

I wrote a one star review last week and then got an email response apologizing with a number to call to deal with my issue. I called that number. Went to voice mail with the usual "your call is very important," etc, etc.. I left a message. Never called me back. Laughable!!

Horrible billing process and service. Normal process with my insurance carrier is service provided, service provider contacts insurance company, they pay what they cover, then difference is billed to patient. Quest demands payment upfront before insurance company pays. Cannot follow process at all. We are pass deductible so insurance company will pay 100%. I would say Quest is illegally ripping the patient and insurance companies off. They cannot be trusted.

Today at about 11:20 am I went to the Anthem Village Henderson NV, Quest office. I walked in with a lab slip and told the gal at the desk I was not getting anything done today but just wanted to know if the tests the doctor ordered were covered by my insurance, Medicare. She said "call Medicare". I said, "You can't just look at the lab slip and tell me if it's covered?" She said "no. Call Medicare". Not only did she not try to help me, her tone was so rude. I just turned around to walk out. As I was walking out with a real Smart Alec voice she said, "BYE." If she would have tried to help me and said, "I'm sorry this is our policy" I would have understood. But no, rude rude rude.

On June 12 my doctor sent a work order to Quest Diagnostics in Carlsbad, CA for a CMT blood test. When I went for the test on June 28, 2019 they couldn't find the work order at the Los Coches office. That day I had my doctor's office send a new FAX to the Los Coches office. I finally went in on July 5, for the blood draw. Today, July 10, (6 days later) I went to see the doctor to discuss the test results. The doctor's office didn't have the test results. The doctor's office tried to get the report while I waited. I finally gave up over 40 minutes later and left, consequently a wasted trip. I will switch to a different lab and forget ever going to Quest again. Jim **

Quest charged me over 6 times what it would have charged me had my insurance covered the claim. This makes no sense. I tried to negotiate with them but they wouldn't budge. This makes no sense. Insurance price - individual price. Test 1: 10.16 - 148.48; Test 2: 14.23 - 119.24; Test 3: 18.77 - 108.19; Test 4: 27.66 - 103.49; Test 5: 27.66 - 103.48; Test 6: 10.44 - 95.62; Test 7: 11.44 - 76.49; Test 8: 4.08 - 52.87; Test 9: 6.13 - 45.50; Test 10: 37.53 - 229.47; 168.10 - 1,082.83.

Quest is the worst Lab place you could ever go to. I have insurance with a $35 co-pay. They still made me put $80 down and had the audacity to bill me for another $21. This company sucks. I won’t even send my dead dog to you guys! My husband have labs in a week prior. He didn’t have to put $80 down. His bill was only $61. Same insurance. Crazy. I think they should be investigated for fraud!

Online wouldn’t accept my verification to view my results so I emailed, took 3 business days for them to email back so I called and they said “we can’t help you with that. You have to email them. Let me see what the turn around time is for your results. Oh it just says pending so you can have your doctor's office call us, but I see all your results here except for the one that is pending. No. I can’t tell you the results until they are ALL finalized.” Stupidest thing I've ever heard. Then it didn’t even let me do the 2 question survey after our call, it just disconnected. I don’t blame the employee, but what did they hire her for? Just so you can call and say hi to someone? Because she had no help to offer me. Quest needs to figure stuff out and and have someone available to talk to for fixing problems. I should be able to call and have them immediately give me access to my results. I won’t be using Quest in the future.

On June 28, 2019 I went into Quest Diagnostics (Quest Diagnostics - Upland Foothill 1399 E Foothill Blvd Ste B, Upland, CA 91786) to get blood drawn for my doctor and the gentleman who was drawing my blood was talking too much and ended up drawing more blood than was necessary for the test I went in for. After he took my blood he showed me the vials with my name on them and there was one too many and I told him one of the vials is not me and he was like oops and chucked it in the trash and that didn’t sit well with me so I’m writing this review for anyone curious about Quest Diagnostics, this is how they operate. Very unprofessional and careless. I would not use this company again as they hire individuals who are not tune to attention to detail, and in the industry they work that is something that is required and just as necessary as knowing how to breath, especially when you are dealing with individuals and their blood!

I am very disappointed with the service that their customer service offer. Very bad experience. Whenever you call to get information they hang up phone in your ears without even listening to your conversation. I will never ever refer anyone to this company. Their customer service is very very poor.

Made several attempts to login online to view my lab results. Followed instructions. Tried forgot user name and password to no avail. Also had difficulty trying to login to schedule an appointment, had to call. Very disappointed with online service. Will make no more attempts to try online login, I will just wait to my results when I see my doctor in July.

Due to a staff person's error in my doctor's office, my labs were mistakenly sent twice to Quest, which is not covered by my insurance. My doctor's office and the insurance (BCBS) communicated with Quest about this, and the following solution was negotiated: My insurance company sent me a check for the amount they would cover (a little over $110), and Quest agreed to accept it as payment for all charges. I confirmed this with a Quest representative on the phone, then endorsed the check and sent it to Quest, who cashed it. Subsequently I received an invoice for $50 from Quest on two occasions; each time I called and the person I talked to agreed that it was an error and that I should ignore it.

Early in May, my doctor ordered all of my normal labs done during my yearly physical. Quest handled the labs, since they are located in my doctors office. They took my debit card number and told me my portion of the bill would come to 154.95 after my insurance. I called and paid this amount to Quest over the phone the next week, by credit card. A few days later, I received my EOB from my insurance, telling me that they had paid the claim to Quest for like 92.00 and that I owed nothing. I have been on the phone with Quest no less than six times asking for my refund. (UPDATE: TEN times) I have sent them the EOB, I have called with a rep from my insurance company on the phone who verified when the company deposited the money into their account.

This is the last time we will go there for lab work that requires STAT results for a same-day procedure. This is the 2nd time my husband’s dr requested fasting/STAT labs that were supposed to be reported within the hour & both times they kept us waiting from 8 am to after 1 freaking 30 to get the results to the dr so the procedure could be performed. He is a dialysis patient/cancer survivor & making him fast that long left him extremely weak & nauseous & me furious! Absolute incompetence!

June 20, 2019 h:12:25 pm. We kept struggling to understand why the nurses did not call our name after registration process, arguing for more than an hour and fifty minutes, then finally I called manager on the phone (Eric) and telling us he was going to take care of the problem and promised to call us back. However he never did. One staff member rude & imperious & lacked appropriate interpersonal skills when I sought simple clarification/information. Unprofessional behavior of the front desk staff and manager! It was totally uncalled for and embarrassing. This is second time I have had an unpleasant experience using Quest and I now believe that staff education on social skills is called for - for your organization if the operation want to keep customers.

One staff member rude & imperious & lacked appropriate interpersonal skills when I sought simple clarification/information. It was totally uncalled for and embarrassing. This is second time I have had an unpleasant experience using Quest and I now believe that staff education on social skills is called for - for your organization if you want to keep customers. One positive comment was posted wait time in waiting room. This was so helpful.

Unprofessional to the max. They illegally overcharged my credit card for an amount I did not authorize, then refused to reverse the bill even though my receipt states a different amount. They literally cannot do one thing right. Their staff during my blood draw was rude and insulting other clients before they brought them in from the waiting room. They flat out ignored a question of mine because I could tell they were irritated by people acting apprehensive about the process. They inaccurately reported my blood results, not labeling some as out of range when they were, and labeling one as out of range when it wasn't. When I followed their email prompt to email them with any questions, I was basically told "don't email us" about this and talk to you doctor. They are professional time wasters.

I was suppose to get an urine drug test, which was requested by a company I’m going to work for, I went there thinking I was getting that. They drew blood which was not requested. I don’t understand why they don’t do the test they're suppose to, why they take it upon themselves to do that!! I asked, "Why blood, I’m suppose to do a urine drug test," they said, "The company wants to know if you had alcohol this morning," I said, "What, they didn’t request blood work." Don’t go there!!!

Inept technician collapsed my vein during a blood draw at Quest at Peacehealth Medical Facility in Springfield, Oregon. Don't go there... He blamed the incident on "vials that were over-pressurized", but as I understand it now he tried to draw my blood too quickly. I yelled it hurt so bad, and now weeks later I still have trouble with the vein in that arm. I read online that veins can be permanently damaged this way & hope a lawsuit is not necessary.

I had received a conditional employment offer provided I submit to a drug pre-employment screening. I reported the following morning to Quest Diagnostics 195 Mcgregor St Manchester NH. Upon arrival I signed into the kiosk and took a seat. My name was called and I went to the desk and provided the paperwork. At the time I checked in I was not able to provide a urine specimen. I thought it would be OK, I could wait and drink water until I was ready. (Been there, done that before.) The receptionist then became quite terse and very abrupt to me stating the test was time sensitive and I should not have checked in until I was ready to provide a urine specimen. (How was I to know this. No notification and no posting on the wall either). I was willing to attempt provide it right then and there, if possible.

I purchased my lab online on their website and created a patient login. I never got my results. I called different locations, and called their 866 number. Transferred many times. They made mistake in dob and gave me a number for the online portal to have them correct it. It’s a joke! I called and called and left voicemails. No answer. No calls back. So as of now, wrong DOB, no results released and no solution. But it paid for. So they stole my money and never gave me results. If I could rate then with a -100 I would. I’m so angry.

Quest Diagnostics has been sending me a bill for a blood test for 16 months now. QD refuses to send the blood test bill to Medicare. My insurance company would probably cover these costs if QD sent the bill to Medicare, got denied and then the bill would be sent to Blue Cross Blue Shield. QD refuses to cooperate. I refuse to pay because I was told by the doctor, and BCBS, that these costs would be covered. We are still getting bills. We have spent hours on the phone with QD and BCBS FEP, but to no avail. QD will not budge. THe bill is for more than $2000.

I had to have a stool test done. I sent in my samples on a Friday and it's Wed and I still don't have results. This is Pathetic. I'm sick and it's because of the insurance companies we have to rely on places like Quest for results. Whatever happened to putting the patient first, whatever ever happened to same day results in a doctors office. Well hopefully I'll get my results before 2020. Good job Quest. You have great lobbyist.

Every time I need to have blood drawn I go online to schedule an appointment. There are never any appointments available except for 7am. That is on any day, no matter how far in advance. I notice other people have appointments but I can't get one. One lady the other day even had a sheet that she used to scan all her information into the office log in scanner. I had to stand there and put in all my information one letter at a time. I have contacted Quest and they have been no help. I called the corporate number and got an automated voice that told me the same thing- no appointments available for the next 2 weeks except for 7am. Beyond that there are no appointments available at all. I give up. I just don't get it.

RATE 0. The billing policy for this company is completely ludicrous and not convenient. Even with health insurance, they require a credit card as a pre-auth. Meaning if the Insurance doesn't cover the expenses, they automatically charge the credit card given for the renaming balance or all of it depending on your coverage. This is not helpful at all!! No medical facility uses a patient Credit Card as a Pre-Auth. Insurance is there for a reason USE IT. Bill the insurance and what is not cover send the patient the invoice to pay. Don't just take patient money that is used to feed their families. I AM NEVER GOING TO A QUEST FACILITY EVER AGAIN!!! THIS POLICY IS STUPID AND UNCALLED FOR!!

I had a blood test on April 17 at Lakewood Ranch Florida and was told I could get the results if I created an online account. I created the account and after repeatedly trying to get the results over 10 days, I sent a message to Quest asking for help. A few days later I received an email from Quest asking me to provide additional information, which I did. Another week passed and still no results were posted on my account nor was there any response to my email. Thankfully, my doctor did receive the results. George **.

Had some routine bloodwork at Quest for my yearly preventive exam with my primary. I received my explanation of benefits from my insurance and it indicated that a Vitamin D test was not covered because they considered it explorative. I have a history and the test was to monitor. Since I had reached my out of pocket max for the year - my balance due was $0.00. I received a bill from Quest for the test, so after being on hold for more than an hour to speak to someone in billing, I was asked to send them a copy of my EOB which I sent while I was on the phone with the rep and he confirmed it was received. Still keep getting bills and threatened to be sent to collections.

Very nice lady but didn’t listen to patient. Putting labels on the lid of urine cup is unacceptable practice. Working in a hospital for 27 years. The label should be on specimen cup, not the lid they take off and drop other lids there. These lids are like a fountain drink lid that doesn’t fit and falls off. Patient label should always be on the cup itself. How often do they get urine analysts wrong because lids got switched??

I never reviewed this company before and wish to share my experiences. A few years back, I needed bloodwork for my prostate cancer diagnosis. I went to Quest because my Doctor at the time sent me there. I got a bill for over $2000 which I paid in full. Fast forward several months when I got a statement from my Blue Cross insurance showing they too paid that bill. I reported Quest to my insurance and the rep told me they could ask for their money back or I could contact Quest and demand MY payment back. I said since I had paid thousands of dollars to doctors for my cancer surgery already, I wanted a refund. I had to wait a few months, but after I threatened to report them as double-billing scammers, I finally got a refund.

Firstly, I am very disappointed with the experience. I still have no test results. So, let me give you the whole story. I purchased a test and made an appointment on questdirect.questdiagnostics.com. I printed out the sheet with its QR code and brought that to the test location as directed. The QR code would not scan at the test center with the iPad/Kiosk stating "invalid appointment" or something like that. The woman at the counter finally found my appointment in her desktop computer after giving up on the Kiosk.

Called several times in different days and stayed more than 30 minutes on the line to speak with a representative in Spanish and pay my bill and nobody answered the telephone. If no one answers the telephones, how do they want the bill to be paid? If you do not have representatives to speak Spanish, you need to remove that call option. They need to improve the customer service in Spanish.

Went to Quest for detailed Lab work, just the basic ones. The Lab Tech while entering my info in the computer, was running YouTube videos. When one was finished, he browsed for another one. Also no idea why they had to draw 7 vials of blood for very basic tests. I asked my doctor about it and she said somehow Quest likes to do that even when 2 vials are sufficient. I even had the same tests done in a so called "third world country" and they did a better job.

Went about a week ago for a standard blood test. Hematologist had to take multiple vials. I came home with a black and blue that started off about 3 inches wide and long. However, the next day, it got larger, spreading further down my arm leaving me with about 8 inches long by 3 inches wide black and blue. It is now a week and it is still there. Plus the vein area is still hurting. I will never go back to this facility!

They have stated in clear English that if you pay a $20 fee you will be able to have at your disposal all your blood work results shown right there on your account. Gaining access to my history of blood work results when going from Dr to Dr and with a chronic illness I feel it's important to have these accessible to the patient. I paid the fee, and then had to write to them questioning why nothing appeared in my account. They told me to wait a week. I did, still nothing. Their return email even stated to NOT contact them again regarding my request. What? Really?

Feb 2019 my doctor ordered a thyroid panel, four were to be run. The most important test was not done. Just overlooked. The doctor's office provided proof that the order was sent electronically. The nurse called Quest and I called quest as well. Quest says to me, "No we didn’t receive it but don’t worry we won’t charge the insurance company for test that we didn’t run that". That infuriated me but I kept it under control.

First off, I had a hard time logging in. I accidentally used the back button and then they wouldn't allow me to sign in. I did manage to book an appointment - at one point I saw the appointment 8:45 AM - but there was no confirmation code because I needed to finish my initial login. I tried to message the company several times and the Quest Diagnostics system wouldn't allow me to submit a question??? Here I am 6:30 AM - and I logged in to verify my appointment. It is gone and there aren't any more appointments.

I have had a problem with the Quest lab that has been overcharging me for 2 yrs and Regence Ins has not had any luck getting them to stop. I have a copay of $20 dollars for all lab work done on any day. The bill is always a few pennies over. This last one $20.78. I have called Quest with no luck, been calling Regence who call them and get it corrected, (I have lab work done every 3 months) every 3 months it's wrong again few pennies over.

Ordered a simple H Pylori Breath Test and got the result "Test not performed, no suitable specimen received". It was a standard test done using a standard kit, did Main Line GI Exton just not send the kit back to Quest? What a waste of time.

My fiance had blood work done on March 15. She had the same tests at Advent health and results were available in 24-36 hours. I have my tests done at East Side Laboratories who are awesome and who email my results directly to me as soon as the results are available - typically 24 hours. Today, March 23, she still has no results on the Quest website. As her caregiver, I, as well as she posted several inquiries on the website - NO RESPONSE. Finally I called yesterday and through her designated caregiver, Quest refused to pull up her records and so my fiance had to call herself. She was informed "all the tests were not completed" and that partial results were released to her doctor. Quest then refused to send her a copy of the partial results to my fiance and said she would not get then until all tests were complete and then no sooner than 24-36 after the doctor had all their results. These are Quest rules - NOT LAW!!

I received services from Quest in November 2017. Because the wrong medical codes were submitted by the Doctor's office, I received a bill for $496. My insurance company assured me it was a paperwork problem and they were taking care of it. I spent the next year and 4 months calling between the Doctor's office (who corrected the codes), Blue Cross, and Quest. I was sent to Collections by Quest despite the disputed charges. My insurance company requested the lab results so they can process the claim, and Quest refuses. When I speak to them they tell me they have put the collections on hold, though collections tells me they haven't. Blue Cross is working with me, but can not get Quest to cooperate. My credit has been harmed, and I am powerless. Am I supposed to get a lawyer?

On February 12, 2019 my doctor expressed that I should go to Quest lab just down the hallway (Quest Diagnostics - Shawnee Mission, 8901 W 74th St Ste 228, Shawnee Mission, KS 66204). There was nobody there when I walked in so I ask for help at the window thinking somebody would hear me and come. I did this for three minutes or so. I then sat down and waited. A pleasant ** man came in the door and before he could sit down the ** lady lab tech came out and started joking and having a great time. She took him in the back. She didn’t look at me. She didn’t recognize in any way that I was there. A little later the man left. He told me to open the door at yell for her or I would never see her again. So I was in the doorway on the waiting room side, and I asked for her.

I used Quest before, maybe about 5 years ago. They have gone downhill! I was told results would be within 3 days. Well that didn't happen. When I call all I get is "it's pending". I got tested for C Diff which is very painful and contagious. Well I'm waiting.... Need to get on meds and need to go back to work. Come on QUEST. YOU'RE dealing in the medical field and PEOPLE'S LIVES.

Piss. Poor service here, when I cam in someone in a ** tone of voice told me I needed to sign in. Had she been doing her job, she could have seen I already signed in. Not sure why she was having a ** day, but it had nothing to do with me, I was kept waiting in excess of 20 minutes, even though the board said 3 minutes, and was stuck on 3 minutes. Seems the worker was working alone. The words spoken to me were all in a very ** tone of voice! If you are having a bad day don't come to work then!

5 minutes... 2 Blood Draws for cholesterol and renal values... Self-Pay. Total Cost $331.79. The email I received after the visit also states the following, "Thank you for your payment. You will receive a separate invoice for tests that we were unable to provide a quote for at the time of service."

I went online to book an appointment, notable there were no appointment times available for 8 AM so I chose 830am for the 5th time, as this was the same repetitive lab work I had done for a year now. I arrived at 8:10 AM, I was called back at 8:14 AM by - using the term loosely - a young lady, she was rude from the beginning. That only continued to grow as she reviewed my paperwork and noticed there was a notation of an 8 AM blood draw mentioned on the lab slip - “as I mentioned this is repetitious so it’s the same verbiage that was on all of the previous lab slips”.

Based on my encounter with a phlebotomist who took my specimens, I would say he should be retrained of how to handle specimens, how to treat patients with common courtesy, and how to present himself as a reliable, capable, and professional employee. I didn't want to say anything to him right there for fear he might retaliate by messing with my specimens. Neither could I ask for another technician. As he called my name for the blood work, I politely said "Hi" to him and sincerely asked how he was doing. He unfriendly answered "OK". My first impression of him was he seemed as if he had a bad day and didn't care much of how he presented himself to other people.

I received an invoice for over $600 for 2 blood tests. Evidently, my physician did not give them the codes. Once my physician called them and corrected the coding I expected the charges to be reprocessed and to receive an updated invoice. I have not. Three unanswered emails from me and 3 bills later nothing has been done. I tried calling them but was on hold for over 20 minutes and had to hang up. I’m at a loss as to what to do next. I suppose I will have to take time off work and sit on the phone until I get a live person. However, based on other reviews I think this may be a long battle. (I made sure to add the appropriate email address to my address book so I wouldn’t miss any of their emails. I check my spam folder regularly and I have not received any communication from them.)

They keep billing you extra statements to collect more money after each doctor visit. They kept ignoring your complaints and sent your statements to collecting agencies to bother you by mailing letters plus calling your cell phone... After almost 2 years of battle with them, it’s not your fault but your credit scores already damaged... They will not say sorry or helping you to repair your credit scores at all. That’s how they suck people blood to get richer.

My appointment was at 7:45 today on Feb. 20, 2019 at Park Blvd. in Seminole, FL. I required a pre 8 a.m. blood draw. I had waited for over two weeks to get this appointment and needed it on this day in order to have the results prior to my dr. appointment. I signed in at 7:43 using the code provided in the text. It said I was signed in!!! I was not familiar with names being listed on the screen as there were no instructions that I saw advising me that my name had to appear there.

HIV testing is a very black and white test. Either you have it or you don't, you aren't left wondering about it. Well last year, I got TWO false positives through Quest and this was for the HIV 1/2 AG/AB 4th gen test. How is this even possible? The second time was accompanied with a secondary form of testing for HIV which came out negative, however it is nerve-wracking nonetheless. After several rapid tests (as I've only had one partner for 2 yrs), after my boyfriend of 2 years taking a blood test, we're negative. Even the doctor was sort of confused on how this happened. I have tormented myself wondering why this could happen. Needless to say with all these reviews complaining about missing blood samples, inaccurate results and one same as me, I AM NOT surprised ONE BIT!! Do not go to Quest. Avoid it. Who do I talk to with these results besides my doctor??? A robot? Unfortunately, my story will be buried with the rest because I'm lawyer-bound.

I am new to Quest Diagnostics services. On September 2018 my physician ordered outside test through the company. I received a bill in November saying I owe close to $ 300.00 for their test. It was a shock since all my bills were cleared with the Everett Clinic. Tried explaining them this was preventive but they kept insisting saying we cannot change the billing code to it and still shows up as Diagnostics ie patient's responsibility and unable to get it covered from United Healthcare. They kept giving me nos. to call on. Still no changes were made and finally an associate said call the clinic. It felt like I was a ping pong ball. Frustrated with both the places I have decided to pay them but never ever would give them business. Not a happy patient.

The lab I would normally go to was Clear Point in McKinney Texas. I have always gotten my blood analysis within 48 hr. but usually it was 24 hrs. or less. Unfortunately Quest Diagnostics purchased them. While the employees there are GREAT, their whole testing process is horrible, it has been a week and my blood work results have not been completed, they do not respond to any inquiries online and their local phone number is informational only. They need to overhaul their entire system - don't ever go there if you need your results in a timely manner - I'm still waiting and highly aggravated.

I had blood work at UMass and was high in 2 out of 8 results. I went to Quest 5 days later and every was normal on the Metabolic Panel. I looked back at 5 Panels over 4 years and was consistently out of range for the same 4 parameters and I know the situation was only getting worse and now every in "Normal". Also did a hormone test on which I came back low - to prescription of that hormone for a month and it came back the same as before I started the therapy. I am not saying blood levels can't change but it looks like maybe they are going thru the motions. I run a laboratory and I know there are QA/QC programs recounts and all but at the end of the day people make mistakes and sometimes get lazy or 1000 other things. I have my doubts about Quest's accuracy. I don't think BUN could go from 30mg/dl (H) to 21mg/dl (N) in 5 days.

I ended up with a $2000+ dollar bill for some minor blood work. You have to love the medical industry. We don't know how much it costs but you will find out once it's too late. It is worse then used car repair, we don't know how bad it is. "Oh we had to replace your whole engine. That will be $18k if you want your car back." These people are scum if you can't estimate a cost to the nearest order of magnitude you don't deserve to run a business. I hope everyone who works here gets scammed by an undefined cost the way this business runs.

I went to my local Quest Diagnostics last Wednesday to get some blood work done. The receptionist told me that it would take 1-2 days to get results. Call in after 2 days, and the representative would tell me it would actually take up to three days. So I wait three business days--nothing, no updates. After 5 days, I ended up calling in again, only to have the representative tell me that they only run this specific test on certain days (Saturday, Tuesday, and Thursday), and that I should have results by tomorrow (Tuesday). Well, both Saturday and Thursday have already passed. Why wasn't the test run then? I am frustrated by the lack of clarity, the poor communication, and the waiting time I have experienced through Quest Diagnostic's customer service, and the entire company at large. Please do better.

Went in for blood work ordered by my Doctor, Lab Technician verified all my information, then asked for payment. I gave him my debit card to pay what was my estimated amount due for the procedure. He had me sign what I thought was a consent to treat document but turned out it was a document giving Quest Diagnosis authorization to charge my debit card for any balance remaining that was not covered by insurance. If the Technician had explained that to me I would not have signed it. I have used Quest for a couple of years and I always was billed and I paid them online. Because of this payment my account went into the red and I had to pay a overdraft fee. I live paycheck by paycheck and I watch my account like a hawk, so when I got a email from Quest Diagnostics stating that they charged my debit card without my permission, I was surprised and felt violated of my hard earned money. Be careful of what you sign and pay with cash!

I give you one star so I can post but you don't deserve even that. I went to Quest Labs to have blood test, and I have two Insurances. TRICARE, and MEDICARE. Quest Labs claimed they billed both and they did not at all. I know because I called both. The form they have you sign saying you assume responsibility is because they will not bill your Insurance. They want your money and they are not willing to wait for your Insurance. The Tulare, CA Quest labs lied to me and Quest Labs are the reason Medical cost are rising. They take disadvantage of you customers and they can't be trusted.

I needed a PSA test. Waited over an hour to have blood drawn. The nurse who took my blood jabbered in my ear about her life story for eternity. I am covered by Medicare but I kept getting bills from them. Very difficult to get this corrected. It took several calls. Phone line was always a long wait. Even after it was corrected, I was still getting bills. I will avoid them like the plague in future.

I used Welsh Road location - Quest Diagnostics. I did not have an appointment, arrived at 11:00 am on a Saturday, my testing was done 11:25 by Donna. Very pleasant and professional staff! I would definitely use this location again.

The worst company I ever been with in my life. Their customer service line has been busy every single hour for the past three days I been calling. I drive 30 minutes to my appointment to get told by the lady “you can’t just show up and expect us to do something without a doctor's order.” Then I said “okay” and she goes “okay bye!” I wish I knew her name to blast her. She works at the state college. One with brown hair and she’s short and middle aged. She’s absolutely horrible and so is this company.

Person taking blood didn't know what they were doing. Took over 15 minutes for her to input my information. Applied tourniquet then removed it and demanded credit card for payment. Had someone else come in who was unfriendly and seemed not to care how I felt. This happened this morning 9 am Sahara Avenue, Las Vegas, NV.

This place is so terrible, why is Quest Diagnostics still in business? What is going with all these surprise medical bills after bills? We not just talking about a few hundreds of dollars we are talking Thousands! Is this the medical system in America suppose to be? If I ask you to give me $100, you will ask "for what?" Right? If I ask you for $500, you would definitely ask for what reason? Now I'm hit with $1,276 bill and I don't even know what I paying for!?!?! They would give you some name that you can't even pronounce most definitely.

My husband went to do a routine blood draw for a medical concern. The phlebotomist made 3 reckless/careless moves: 1- My husband verbally requested she should use the superficial vein, and she ignored him and went for a deeper vein (which I learnt later is against policy). 2- She was reckless with the blood test tube and removed it too quickly, and had to discard that tube since it was too “empty”, which means he had to give more blood due to her mistake. 3- During the blood draw, as blood was CLEARLY flowing, she forcefully pulled downwards on the skin, causing some discomfort at the time. Within a few hours it became clear that a hematoma formed due to her rough manhandling and it’s now a week later, and he is STILL IN PAIN! He cannot pick up his arm or extend it straight. He can barely pick up or put pressure on that arm and wakes up during the night in pain.

I went to lab for urinalysis and this was performed. It came back with UTI. I am a kidney transplant patient. I received a written order for culture from Transplant Center. Carried order and gave another urine sample. Waited for week and called transplant center. They had not received results. Called Quest in Atlanta and they stated would send results. Called Transplant Center again and they had not receive results. Again called Atlanta and stated I needed urine culture sent. She assured me she would send again. Called Transplant Center and they stated that a urinalysis was received. Third call to Atlanta and again stated I wanted culture not urinalysis and she told me she could not send something that was not done or ordered.

Quest Diagnostics has poor customer service, at least at the billing number 1-800-366-6635. DO NOT DEAL WITH THIS COMPANY or anyone associated with Quest Diagnostics, PO Box 7306, Hollister, MO. 65673-7306. Even if you deal with local company using Quest that treats you right, the billing company (main company), listed above, will lie to you about your claims. I am currently filing complaints with both Federal BCBS and BCBS of Tennessee against this company.

I am not always aware of labs my doctor's office may send work out to so I did not choose this business, however several times thru this year labs were sent to be processed. I started getting bills here and there but could not tell from the information was I was being billed for. I began getting we're sending you to collection notices. I called several different times and the billing office could not give me information unless I had the billing numbers for each lab. There was no way they could look up my account and tell me which labs were paid and which ones weren’t.

I got billed over $2000 for blood work that my insurance paid for because Quest Diagnostics claimed they didn't receive a check. Quest Diagnostics confirmed with my insurance company that the check was sent to the correct address. They received an EOB from my insurance company that showed what I owed (and had already paid). I even got them to re-request the check from my insurance company twice (confirmed re-sent by my insurance). It took over 6 months and more than 20 calls to get this resolved and I narrowly made it out without getting sent to collections. This is such a horrible company and they should not be allowed to conduct business when they're treating their customers like this.

My insurance company had me do a blood/urine test and lots of interrogative questions from them. The nurse was staring me right in the eyes the whole time she asked me questions and was very fidgety. She couldn't hear anything I said to her even though I was speaking very clearly and as loud as I could. She kept picking up her phone and putting it down. Also, she kept insisting a freckle was a needle mark on my arm. I corrected her several times, but she kept insisting. I said firmly that it was a freckle. And then she took it back, saying if I was a user my arm would be all crazy looking etc. She also sat in a chair close to me with her legs spread and dragged me with the chair I was sitting in to in between her legs to draw blood and to check my blood pressure.

Insurance has paid the doctor's office and the office has paid Quest. Yet they keep sending invoices directly to me. I have no prior relationship with them and they are paid for what they are owed by other parties. This is outright fraud.

My husband and I had tests done at this lab. We received results on my husband but not for me. I have been calling them non stop and emailing and leaving messages and no one answers. I will never return to this lab.

Two issues. First: I have tried Quest twice this year for an appointment for blood test at 7 a.m. July test I waited 1- 1/2 hours for my "appointment." Second visit in December at same lab at 7.a.m. I only waited 15 minutes. Second problem: Customer service is non-existent in my opinion. I just received an email that my test results are available at the MyQuest website; but results are not posted.

My previous test results of 08/10/2018 are not available as well. Unfortunately Medicare covers only tests made by Quest Diagnostics. I feel deeply that I express opinion of majority of your patients. If you have doubts please review patients feedback on your website. You are just a sheer disaster, and it is highly likely that a few people died because of your negligence.

At Quest at Town Loop, Brandy lead staff. I was behind an elderly male, he was asking if she had called him, her response and facial expression was so rude. Stating to him "I called you three times" and when he told her he was right there she continued to show she was irritated with him and repeated three times with a rude demeanor. I was behind him and was looking at her with a surprise look on my face, so now she turned her rudeness toward me, she asked me, "And what can I do for you!" I told her I am just waiting, she immediately pointed at me then to the area where the seats were while saying, "You need to go sit over there," and walked away. I believe she was pissed because she was working by herself or had a hangover.

I have been coming to Quest as a walk-in for years. The staff was quick and efficient and my longest waiting period was 10 minutes. There seem to be fewer lab techs, more talking of staff between taking appointments. I am now waiting an hour when the white board said 22 minutes. Some scheduled appointments walked in and I understand that they get preference. Is this what patients have to endure in the future? Does this mean one must set aside an entire morning or afternoon to wait for bloods to be drawn? Come on Quest, your management skills should be better than this!

In the last year I have emailed this company 4 different times and not once did they reply. Do not tell people to email for help if you refuse to help your customers! I mentioned this when I found time to call and they just ignored my complaint.

The website is difficult to navigate and did not answer my question. I went to pick up a kit and drop off a stool specimen. With no receptionist in the waiting area, you sign in to a kiosk and sit and wait. Not customer service driven. When you finally speak to someone somewhere, heaven help you if you have no “code number” like me. Why wasn’t I told a code number??? Very poor set up and customer service.

Misleading Test Panel Description on Website = Not What I needed - On the website, the testosterone panel is listed as "Male Testosterone Panel"... that is all it describes. Come to find out, it only tests for "total" testosterone, not the "free" as well. Neither word is mentioned in the product description. For $69, it should be a comprehensive panel.

I sat in the waiting room for an hour and 15 mins for a service that is suppose to be 15 mins... I was told the computer is down with an attitude. I was number 7 and they come out and ask for number 9. This whole process should be 2 mins... I left without taking the test.

I went to Quest Diagnostics in Fairview Park, Ohio. They did NOT check any identification. I was there for pre-employment lab work. On the bulletin board in the blood drawing room, there was a notice that the technician would check my identity 3 times before doing any lab work. She simply asked my name once. I could have been anyone giving my name. When it was time for the urine drug screen, she simply pointed me in the direction of the restroom and told me to leave the urine on the counter. I had all my belongings with me. I could have easily provided someone else's urine. I am an RN myself with an international Masters' Degree in Healthcare Administration. I have written to Quest Diagnostics and am awaiting their response. The technician there is putting them at great risk.

A lab test was sent incorrectly by the physician to Quest who was an out of network provider for my insurance company. They insisted on collecting the full billing amount even though an in network provider would have accepted half the amount. They should know empathy or flexibility in their approach. They even unilaterally dictate the terms of a payment plan, stating that if you don't need financial assistance, it is their rules only. I have never experienced such inflexibility and unfairness exhibited by Quest, considering the original mistake caused by the referring physician, by any other medical provider. Not surprisingly, Quest's stock (DGX) is down nearly ten percent today (11/29/18), making a new yearly low. The stock market is telling you what it thinks of this company.

After scheduling an appointment online I attempted to also complete the registration online form. I attempted to verify my insurance information several times & continued to receive error warnings. Cannot reach this company by phone & speak with someone for help. Only reached a looped recording.

It was my first time at the Fairmount location in Towson and the tech that drew my blood was named Shania. She did not give clear directions as to where the draw room or restroom for my urine sample was, she was rude and would not answer simple questions like “where should I put my sample” just pointed instead. Barked orders at not only me but my husband who was there with me. And when I felt faint afterwards she said I was fine and rushed us out. This was the worst experience I have ever had at a Quest location and will not be going back!

Quest Diagnostics located on Turkey Lake Rd and Gore in Orlando Florida Is filled with bunch of Unrespect employees, racist, and with poor knowledge of their jobs. Every time you visit such locations bad attitude it’s what you get as a patient.

In one of the 3 locations here in Ocala; an older couple received no help at sign in... All locations had multiple jabs - some left bad bruising. Saw roaches at 1. Had to ask tech to put on gloves... Will Not Return!

Drove 30 miles for the blood draw. The staff was very nice and I was seen at my appointment time. However it has been 2 weeks and no results either to me or my doctor. I drove 883 miles to make my doctor appointment. The doctor does not have my results so I do not know if my 9 weeks of radiation has killed my cancer or not.

My doctor sent me to Quest for a blood test. The girl that took the test said it might not be covered by Medicare, I said okay. She took one vial of blood and I got a bill for $500.00. I looked up the test online and the cost ran from $19.00 to $100.00. How do they get away with charging these outrageous fees, I will fight this!! The girl doing the testing was just plain nasty.

Called in to schedule an appt. for biometric screening. The lady who answered the phone was very rude and short. She was practically yelling and very impatient. Horrible customer service!!! That is not how to talk customers. Shouldn't be able to tell you've had a bad day!!!

I applied for a job which of course a drug test was mandatory. I've taken a ton in my life and all tested negative. Even all my annual exams are perfect. I had been emailing the employer awaiting a start date constantly. They kept insisting that they were waiting on my drug test to come back. Finally I get a call to call and speak with someone concerning my results.

The absolute worst phone service, it's a constant loop of "press 1 for this, 2 for that" and you never reach a person, OR it hangs up. A total waste of time. You can't contact a location directly to check and see if your Dr's order has been received. It's obvious. Quest does not want to deal with anyone directly, subtext is: "We don't care about our customers."

Sign in process: Quick and easy. Wait time: TERRIBLE! Customer Service in the front desk office: They are terrible, rude, so much attitude, and disrespectful. They treat you like you are nobody. Refuse to listen to you and just brush you off quickly. Lab Technician: Every time I go there, I get poked at least 4-5 times. I thought it was just me but my husband also said they did the same to him and it hurts (It's not suppose to hurt) compare to other places he goes to before. They don't hire experience people to do the job. They all look like they don't know what they are doing with no education. DO NOT GO TO THIS LOCATION: 5418 La Palma Ave, La Palma, CA 90623.

The Quest Diagnostics website is absolutely the worst of the worst, and Quest's customer service is non-existent. It is obvious that Quest does not care about its customers/patients. Forget trying to contact Quest by telephone-- that is, unless you want to pay a bill. Quest does not provide any customer service phone numbers. I had routine tests done on 10/18/2018, and I have been unable to get the results. The foregoing review solely provides my personal, subjective opinions, beliefs, and interpretations.

I had appointment at 11:45am but arrived 10:20am in hopes of getting in a little earlier due to my busy schedule. I thought that way I was covered with my guaranteed appointment time or earlier as a walk in and I thought their schedule takes arrival time into consideration. NOPE! To my dismay I kept getting bumped back by walk ins (not patients with appts). Several walk ins came in AFTER me and they were seen AHEAD of me. Also at 11:40am a patient with the same appointment time of mine (11:45am) came in and she was seen before me! When she signed in, her name got put on the monitor before mine even though I had been waiting over an hour and 20 minutes. She was called back about 11:47 and they didn't call me until 12:06pm. The one positive thing I have to say is the person taking my blood did a good job and only had to jab me once.

My over inflated bill for a blood panel as a wellness visit is well over a year now. Making partial payments with no help. I see that the payment online has the wrong insurance carrier and I had to question who they billed to. Just got an email back again with no answer. It is the typical nonanswer to my simple question. Avoidance!!!

I have been dealing with Quest for over a year. They will not send the claim to my insurance company. I have sent them copies of my cards, handwritten the claim address in big print, called them several times and had to be on hold for 45 minutes or more. They take the information and never send the claim. Now they have sent me to collections - without even ever filing the claim! I have been in medical billing and the healthcare industry for years, and this is the most negligent incompetent company I have ever dealt with. Now it will be past timely filing since it has been a year and 5 months since the date of service. I don't mind paying what is owed, but I pay for my insurance so it will cover services. Any suggestions on who to contact to report this terrible company? Thanks.

Horrible! Calling to get help with bills is always painful. Their billing costs are ridiculously high and NEVER pay a bill unless you call and make sure you are being charged the correct amount. I cannot tell you how many times I have paid only to realize they charged the wrong amount, it wasn't coded correctly, and even told me I have no insurance when it was really their issue with the billing. It is painful and if I had a choice I would NEVER use this lab. NEVER pay the first bill, ALWAYS call and don't make the mistake I have paying in trust the bill is correct-it NEVER is.

My Gastroenterologist prescribed a Vit D test and Medicare did not cover cost. I was charged $241 for this test. I googled cost for this test and found tests for $40 to $70 locally. Quest OVERCHARGED me for this test. They should wear a ski mask when robbing people with these exorbitant charges.

I called regarding an issue that I had and the representative was very rude. She was laughing at my accent and even had to put me on hold so she can joke about it to someone. I don't understanding how come a big corporation like Quest could have IGNORANT like this working there. A language doesn't mean that you're smart. It's just a medium of communication. DUMB IGNORANT.

This company have the worse customer service (if is real they have a customer service department). Never answer phone calls, emails or request from the mobile app. My samples was lost twice and damaged twice. They don’t care about people health is just money. Please avoid use if you like to be trapped on a never ending road.

I have waited 7 days for a thyroid lab test which takes in-house labs 24 hours to complete. Unfortunately I switched insurance companies and I no longer have a choice. I remember Labcorp to be much faster as well. If anyone has a thyroid issue you understand the necessity for quick results in order to adjust medication.

I am now paying a collections company because Quest cannot get the correct information over to the plan manager, Healthsmart for Cigna Insurance. Dealing with Quest has been a mind numbing experience - they are completely incompetent, lazy and assume no responsibility for not being able to properly file a claim with my carrier. I've been trying to resolve this issue for over a year.

My blood work was done on Thursday, August 23, 2018. I was told my results would be ready in no more than 7 days. These are thyroid test and I have been very ill. My doctor cannot adjust my medication without these results. Website says if you have not received your results in a week email Customer Service and they will get back to you within 48 hours. A week passed. No results. On August 30, 2018 I emailed Customer Service. 48 hours passed, no customer service, no results. Now it has almost been 14 days! I am very sick. No results! No contact from Customer Service. I told my husband if I die I want him to sue Quest Diagnostics for negligence. This is ridiculous! I am calling corporate headquarters tomorrow. I will use LabCorp from now on.

My insurance only lets me use Quest Diagnostics. I made an appointment for a biometric screening (paid for by my employer) and for doctor ordered blood work. When I arrived, the phlebotomist took back for the test. She said she only had paperwork for the biometric screening, nothing else. I asked her to look again and she found the doctor's orders and was snippy and not apologetic. Then she said it would be $200 and how would I like to pay. I told her Quest could send me the bill, like they always do, because after Insurance makes their payment and adjustment I know it will not be $200. She told me that she could not draw my blood unless I gave her my credit card number. She treated me like I was some criminal trying to steal services from Quest.

My regular Dr. uses Quest labs when his own lab people are out or when they call in sick and no one is available. He's sent me to them 2 times before. The first time was about three years ago, and all I did was walk in, tell them my Dr.’s name, the took blood, and I walked out. No muss, no fuss. Earlier this year my Dr. sent me to Quest again, since his lab people didn't show up for work. I showed up, I told them my Dr.’s name and they asked "How do you want to pay"? I said "I'm here at my Dr.’s request, he uses you people when his are out. I never pay for this." She said Quest started charging for their services regardless of any doctors having contracts with them or not.

Absolutely horrible, unprofessional, unacceptable experience at this facility in Orlando on 8-4-18. I had the most horrible experience at this facility when I had gone to deliver my specimen. The staff especially one lady by the name of Sheba is extremely rude, arrogant, racist, unprofessional and should not be allowed to work at this facility. Being a handicap patient this is totally unacceptable and this lady should not be working at this facility.

I have been using Quest Diagnostic for years and have never had a similar problem to this. I use them only because my specialist is part of a local hospital's specialty practice and requires them to use Quest. Last month I received a bill for 8 tests, 2 of which they said Medicare would not cover. I also have a secondary policy that covers any valid charges that Medicare does not cover and all co-pays. The bill for the 8 tests was for $843, of which Medicare paid for 6 ($62.78 -- writing off $522 as over the contracted amount). They want me to pay $238 for the two additional tests (Medicare rate is less than $20 per test). In addition, they have refused to submit the bill to Blue Cross (confirmed).

My daughter has had to retest because they claim to have forgotten to take 1 test. I had to retest for the same thing, and now my son has been waiting for over a week to start a job because Quest has not contacted employer with results of urinalysis, and will not even let us know if they have processed it. This is ridiculous! This company really stinks. I never have this problem with LabCorp. They don't even have a receptionist anymore, just a bunch of chairs and 3 tablets to sign in. There is no accountability whatsoever!

Worst wait for customer service- I was on phone for 40 minutes waiting for CS only to be cut off. I discovered later that this is Quest mode of operation. I am turning 65 and have a choice and will never use this company. Spend some money and get additional help like your competition. Never have I had to wait this long. My day can't stop because of poor service.

I get my results finally but, I didn't understand how the test had a negative reading when I was sure that it would be a "positive". Either way, I gave them a call and there isn't anybody on the other side. It just kept ringing and ringing. It was so frustrating. I called the # from the test result page stating call with questions, if you got them. I hung up. I called again later and again it just rang. Attempt #3 - it rang way too many times for a call service when someone is expected to answer.

The lady technician assigned to me was mumbling throughout her work on a computer and even through to the blood drawing. She had to get a supervisor to enter the orders from my Dr. as she clearly could not do the computer work. Then after the computer work got done, the lady technician mumbled about how many tubes my Doctor had requested and made a comment about "something must be really be going on with you". Then she started my stick... And even though I have a huge vein in my arm that has never been a problem for blood drawers over the years (I am 72 and have had lots of surgeries and tons of blood drawing), the stick hurt and she moved the needle around a few times until finally when changing tubes the stick really hurt and I jumped. Blood flew everywhere and she began saying out loud "you pulled back... This is your fault." I 100% disagreed and told her I wanted someone else immediately.

MISMANAGEMENT and LACK OF ANY CUSTOMER SERVICE. I have never ever seen a big company so mismanaged. You are unable to get to a real person no matter how many Quest numbers you call or how long you wait. All you get is a digital-run-around. After 265 HORRIBLE/POOR reviews plus you would think the company would take some action to address the problem. I'm done. I have insurance and there are other labs I can go to. Their treatment of customers is unacceptable.

First time at 3233 Foothill Blvd, La Crescenta, CA 91214-2636. I took my sons to gets his blood lab. done. Two different doctors, primary and specialist. There were repeat test, which at the regular office we go, never repeat. First because the insurance won't cover them and secondly because since the primary was asking for them, they can send the results to the specialist. Well, I trust the woman there to do that, but she didn't. Instead she drew 14 large tubes of blood from my son who, I found rolling his eye over in the chair, with his head falling to the side of the chair. And she was not doing anything, just left him there. I panic and I tried to revive him, she told me, "It’s nothing, but if you want buy some water outside, in Vons", as the office is inside Vons.

Quest kept re-billing me and requesting insurance information which I kept resubmitting. After being threatened with a collection agency, with many phone calls to Quest and much time on hold, I eventually found out that the problem was missing diagnostic codes from the doctor's office. Quest refused to fax the claim to the doctor or to me. I asked for a supervisor, was on hold a long time, eventually got an answering machine. Left a message and never received a call back. Finally my doctor's office took pity on me and is trying to resolve the situation directly. Quest - BOO! THE WORST!!

Failed to run all but 2 of my CBC panel. Lied to me about it. Offered to send an in-home phlebotomist to re-draw my blood (While fasting, as required). NEVER SHOWED UP. I complain, they apologize and promise to send someone. New excuse is doctor won't authorize a new blood draw. Absolute deceitful and incompetently managed company. Calling customer service is a joke. The "senior" rep was worthless, making many promises and delivering on none. So, now I have no accurate blood work completed. Go to any other lab if you can. You will be thoroughly jerked around with these criminals.

Doctor was faxing orders to local Quest (64152), called them on numerous occasions leaving a message as advised in phone loop. No one returned calls. Called the main number in NJ, was advised the supervisor would return my call. That NEVER happened. So I made the trip back to doctor's office for original paperwork. Once there the employee had NO IDEA how to bill. Did not know billing codes - even though the doctor had to place orders? Right? Anyway look at the billing sheet provided, called insurance to confirm as I should only have a copay only to find out that the codes used are not codes? Now I'm trying to get a hold of anyone either the 800#'s, local, regional, etc. Finally spoke to a human and was told that I would receive a call within the hour by Shannon? Wish doctors could see reviews of labs before paperwork is written up. This is beyond a joke at this point!!!

I must agree with the comments on billing. I received a bill that my insurance company has already paid in full. I've tried calling Quest but as stated previously, it goes in a loop with automated messages. It's total garbage. I now am on hold with my insurance company as they try to resolve this problem.

They charged me for a test I refused. Have spent hours trying to fix this problem. Their phone system is deviously set up as a loop so you will never get a person on the line. have spent at least 2 hours playing their phone games. Once finally figuring out how to get beyond the loop, I was on hold for 40 minutes and finally gave up. Tried again several times. I emailed them on their website - no reply. Today I got a person after 12 minutes on hold. She said there was nothing I could do to stop their threat of collections other than pay it. And there was no one else I could speak to. Also their phlebotomist who works Quest’s satellite location in my doctor’s office is rude and interferes with the doctor’s staff.

My whole family have used Quest Diagnostics for at least 8 years. However, we are finding that the customer service is declining substantially. We are not getting our lab results, sent to our patient portal, in a timely fashion. When I call to try to discuss with them all I get is a digital-run-around. Once I land on a selected answering location, then I am on hold for 20 to 45 minutes. After I listen to "Thanks for calling Quest Diagnostics..." for over 30 times, someone finally wakes up and answers the phone. Then when I get a live person either they don't know anything about my question or they have to refer me to another location in Quest.

Problems are not resolve timely. 16 days still waiting. Improper handling of specimens. Suggest if you can go to a reputable lab that has good support do it. Not sure why certain physicians demand you go to Quest even though your insurance allows you to go elsewhere, seems like some type of arrangement. Will look into this!

Went to Quest for lab work in February. I was told that I had a balance - after I was sitting with the plastic band tight on my arm - and if I didn't pay the full amount, I can't get bloodwork done. I told the lady I have never received a bill. She didn't care. She told me she can't go further in the system unless I pay in full. I paid with my credit card. Didn't even get a statement in the mail, nothing to tell me what I just paid for. Fast forward less than 2 months later, I go to get follow up tests done. I am told I owe almost $200 and unless I paid right away, I can't get blood tests done. That's after waiting for 2 hours. I had to leave without having them done because I didn't have the full amount.

I went in for routine blood work. I had 11 vials taken. Blood draw was comfortable. A week later, I’m told a 4th gen HIB assay was performed, and I’m HIV +! They double checked and found RNA. I was devastated. So was my husband. I took a second test anyway. Negative! A third was also negative, and mysterious took 3 days to process. This week was a nightmare. All tests performed by Quest NorCal.

Billing issues, rec'd numerous bills and seems I have overpaid and unable to resolve issue. I have called with no resolve, also went to Derby location to try and get contact information, was given number to call and did. Was given address to send letter. Sent letter in Feb 2018, rec'd, called and was told still looking into matter and as of today 4/13/2018 I have not heard anything further. It's very frustrating that one has to go through hoops to try and resolve billing issues and make payments to Quest Diagnostic. I'm also receiving mail from collection agency when I feel I have overpaid and would like issue resolve. Quest Diagnostic needs to have better customer service, they are horrible. I have never experience any issues with payments with any other medical company.

This is terrible place. I went with my mom to the Rancho location. Waiting time was ok, but the customer service was terrible. Once we got into our room, the nurse kept babbling nonsense that we could barely understand and smacked a 203 dollar bill on her head. Just for a blood test. When we asked if insurance was going to cover it, she shot us a dirty look and said in a mocking voice, "I dont know". The actual blood test, she was very unsympathetic and seemed like she was rushing to do something else. Will rate negative If I could!

I had applied for 2 different jobs, at 2 different Companies. I had taken a UA prior to going to Orientation with Company of choice Loudon. I ended up going with the 2nd company on these circumstances: I showed up at Loudon's Terminal and took a second UA the moment I went through the door. I (along) with others were sent into the restroom to submit our specimens. The collector did not look at the temperature on "any" of the containers, we sat our specimens down on a table alongside of "what we" thought were our paperwork. The collector was very busy flirting with one of the Safety personnel to know what was going on. She pulled the labels off of our paperwork, sealed the containers then had us to initial the label prior to putting into the shipping bag {My initials are NA, Not MW first of all, I'll explain further down how I found this out}.

I got my blood work done at Quest in the first week of Nov. in 2017. Now it is the first week of April 2018 and I still have not received my results. I have called in several times, created an account but there is no way to actually get my results. The results were sent to my employer's insurance company but I have no way to see them myself. Their website shows no report under my account. It has been a very frustrating experience for me. I have filled their online question option and made several requests but nobody answers back to me with any solutions to my concerns. This lab has a customer service that is a joke.

After being told (four different times) meaning I went to quest (four different times) that my doctor DID not fax over my script for bloodwork... I finally refused to leave the lab and lo and behold...after 20 minutes they found my faxed script. I called Quest headquarters one week ago and they were to call the supervisor at my lab in Hamburg, New York on Commerce Drive and have that supervisor phone me to let me know why (four) different times I was told my script was not there. My doctor's office faxed it (four different) times. To still not hear about my formal complaint (which I had to call headquarters again today, only to get headquarters supervisor’s voicemail, because he (Scott) was not in. Something should be done about the disorganization at that location. Sent home three different times...absolutely unacceptable. My doctor's office should get a formal apology and I should be informed of why (after four times) my script was not found.

Unfortunately I am required by my insurance company to use Quest Diagnostics for all my laboratory testing as they are contracted with them. There has never been a day that Quest has not sent me a bill for services stating it is patient due, all insurance info was provided to them with copy of insurance card, never once have they submitted any claim correctly, whether this was intentional or not is a good question. Each time I either called them or went to their website and provided once again all insurance info to once again receive a bill in the mail stating balance is patient due, it usually takes about 1 year to get the claim rectified.

I have had to use Quest for a number of years. I have always had a bad experience from a customer service context. One time they abused my 90 year old father and made him wait hours for a test. For myself they have always been rude and inconsiderate. On one instance they referred me to a collection agency weeks after my insurance company sent them an EOB showing the entire bill paid. Often the girls that take blood are fine but not always. The entire system is corrupt. Needs to be dropped by carriers until they improve. You are forced to use them in spite of their deficiency.

Went to have lab work done on 2/7/2018 and they took my orders and took my blood and never got a report and they lost everything again. This has been done many times with them. This company has serious issues with the techs. Where's my blood samples.

I dropped off a sample per my doctor's directions at Quest as it’s the lab my insurance tells me to use. I was shocked when I got my bill that insurance hadn’t covered $481 because they said it was experimental because Quest used the wrong code. I called Quest several times to work with them to have insurance cover it by changing to the correct code. Each time I called I asked for them to change the due date to allow for insurance to process the claim. The first bill was due on January 2 but they pushed the due date back to February 10. On February 9 I got a call from a collection agency harassing me for not paying the bill. I was stunned because I had just called Quest two days earlier to check in and make sure things were being adjusted to allow for my insurance to process the claim.

I have not taken ** for over three weeks prior to my pre employment drug screen for insomnia. I take ** instead of OTC sleep meds because OTC has so many side effects and ** is legal in my state. I was nervous about the test so I had other interviews and great jobs lined up. I went on Quest Diagnostics website where it stated UP TO 72 hours to complete and processes a drug screen. After not hearing anything and being offered the job 6 days after I tested and scheduled for orientation on the 7th day. I told my backup pending jobs that I was not interested obviously assuming my drug test was passed. After working for an entire week found out I failed for **. Now unemployed and have no backup. Would have never made the decision I made if not for the false information given by Quest Diagnostics.

Terrible experience! Never got my results from them- login never worked (even though I signed up)...urgently needed my results for a further test I needed to do but nobody gave a **! Even after calling, e-mailing them... The only thing that worked when they sent me my bill for over 2000.00 usd- and there they were very professional. I don't understand why results have to go over this unprofessional Quest Diagnostics? Can we not talk to our doctors anymore to get results? Try to avoid the lab in any case if you can! Choose doctors who will not work with this setup. I am serious- keep away from them- it will save you lots of money and nerves. After reading all the others comments too I really don't understand why they are still on the market...

I'm 69 year old ** female. Went (Quest Diagnostics 21 hospital dr) Friday Feb 2, 2018 to get my blood work. I checked in. My name showed up on the board then they call someone else's name. l told the lady I was next. She said, "What's your name?" I told her and she took the other lady and left. She came back. I asked her would check what going. She yelling that she didn't have time for this **. I asked for the manager. She said she was, I said, "I don't know what do." I was crying by now. I was so upset I left. This happen in front of about 15 customers. I wish I got the name of the lady that was sitting by me. She was trying to tell that I was next also. She needs to be taught some customers service matters. I went over to LabCorp. Nice, polite, they know how to treat the public.

I went to have lab work done and they told me I had 2 outstanding balances from the month before both for $5.42. Would I like to take care of them. I said yes and gave them my bank card. They held my cc info and three weeks later charged another $322 for new blood work. When I called billing they said that when I made the previous payment that gave them permission to charge my account. I would have never authorized them to charge my bank card as I have a health savings card for large medical bills/copays. She would not refund the money and said I had to produce paperwork from that day. However, they didn’t give me any paperwork. I signed their little handheld computer authorizing both charged for $5.42 but, never did I say hold my cc info for later. Very unethical!

The fact that they don't have a single human being answering phones is absolutely ridiculous. They pulled billions of dollars in revenue. When I called their customer support through a number I found online on another review... the lady was rude and just transferred me to their automated system instead of helping me. She said the reason they don't have people answering phone calls is because they don't have anyone calling in. Well no crap! If you don't have phone numbers to call, people can't call. What stupid people and what a terrible business.

I have gone to Quest Diagnostics on my doctor's recommendations since 2006. In that time I have had close to a million dollars in work performed by hospitals, clinics, and Quest labs. I have the entire time experienced with Quest only incorrect billing of my insurance on a consistent basis the entire time. I have multiple insurance overages. Quest not only billed my insurance companies but they, each time, have billed me forcing me to either pay the invoice or contact them to get it straightened out. This appears to be systemic with their billing practices. No other medical provider do I have this problem with. Now I am getting collection notices for bills that they were supposed to correct after alerting Quest that they had failed to bill it correctly. They refuse to correct the situation that they created causing me financial hardship and ongoing stress. With regard to the star rating if I could choose negative stars I would.

I fasted and arrived on January 18, 2018 to get my blood and urine tested. Even though I provided my Medicare and Horizon BCBS cards, I was asked to provide my credit card no. before services could be provided. I called my husband to report what happened and he agreed that I should not give Quest our credit card no. I have never been required to provide a credit card before lab work could be provided. I declined and left. When I exited the Quest office, I spoke to a patient who arrived before I did and asked her if she had to provide a credit card no. and she said no. She said she would never give out her credit card no.

I had an Appointment for 11 am. Showed about 20 mins early. Was told They would NOT do my Labs because my Doctor had 2 forms. They CLAIMED they could not reach my Doctor's office. I went across the Highway and they WERE there. I returned to get my aforementioned Lab Drawn. NO WAY!!!! I would NOW have to wait until the Office Cleared of about 20 more who didn't necessarily even have Appointments. I am having a Cancerous Kidney Removed and needless to say I tire VERY Easily. The Lab Employees didn't Consider anything and were haughty basically saying TOUGH. I left. I wasn't about to have these people Stick me. They may even rip a hole in my arm.

When drawing the blood; they decided to eliminate one of the tests the doctor ordered. Then the doctor never received the results. The company will not respond to phone calls, emails by myself and doctor, fax requests by doctor and the online test results are not available. Very disappointing company, Very Very BAD!!! I will never frequent again. Waste of time.

I have order from Doctor to do some test. Test is very important and time consuming in my condition. Doctor provided the test Coding in order to request price info from Quest. Twice I called to Quest and provided the codes. They refuse to give price. In answer I got also advise, "You will get bill and it will tell you how much". I am sure girl on phone read it from screen as one of texts to turn down customers. Meanwhile Doctors scare us with unclear species in our bodies which needs to be tested, refer your tests to Quest Diagnostics, they play dummy through operators and speculate on our fear of death to do whatever they say and pay whatever they charge without control.

I have expressed my concerns to Quest labs directly via email and was ignored. As a requirement of my insurance plan, I have to have my labs drawn at Quest in order for them to be paid for. I have gone to my local lab many times over the past couple of years and have encountered numerous HIPPA violations and, most recently, endured a lab error that caused a great deal of anxiety over incorrect results. On each occasion I have visited my local lab, specimens from other patients are sitting out within reach, usually with the associated lab orders with them so that I can see the names of the patients.

Every, I mean every time I use Quest I get an outrageous bill even though I have Medicare and BlueCross as my secondary provider. Quest is intent on only billing Medicare. They refuse to bill BlueCross telling me to do so myself. I asked for a dispute phone number and they want me to do their job and contact Medicare for procedures I never requested. It's like if I take my car to the mechanic for an oil change and they install a engine instead and bill me telling me I signed an agreement to pay the claims that were denied. This company needs to be on the T.V show "American Greed".

Horrible, horrible, horrible customer services. As a physician if you attempt to call you go through a long series of prompt to be put in a queue on hold then the call suddenly disconnects. This not only wastes time, but you don't what you need. Oh, and then there's the dysfunctional Quest Connect self serve. I have complained numerous times to the local rep, but Quest does not care and does not improve. Quest is run by a bunch of **.

This company is such a rip-off and I see that other reviewers have said the same thing - no matter what the insurance has paid, they will bill for things that they shouldn't and when you call them to discuss, they claim they are not medically trained and cannot explain the charges they are billing you for. I fail to see why I should pay for something the insurance co./Medicare says the doctor did not order and they cannot even explain. We will try and make sure we have tests done elsewhere in the future. I would give them negative stars if possible.

I take my toddlers boy to this place to have a routine blood test and the lady who make the test take so long to find the vein and my poor child crying and screaming and I feel so sad and frustrated but this is not the deal. The thing was at the end when she finish she said that we need to do the exam again because is clot in the blood that he extracted and she also scratched with the nails my child arm. OMG. When I see this and hear what she is telling me I feel so mad that I reply, "No I don't want to do this again to my child". And I leave this place almost crying and I write this review to let people know this place is unprofessional and unsatisfactory dealing with children.

No matter how you pay, at the doctor, with insurance, without, with credit card. One thing is for sure, Quest Diagnostics WILL send you a bill, regardless if you have paid for it, insurance covered it - it does not matter. These greedy PIGS will always send you a bill for either the same amount or more, something ridiculous like $149 for an A1C test and claim it’s YOUR responsibility of the bill. Even though your insurance already paid $100 for this $25 test. GREEDY PIGS. Then, they will send you to collection and chase you until the end of time.

I am here for some critical tests. Apparently I owed them $33 a year ago. I never got a bill and I was living at my mother's house at the time period. I called her up to ask her if she received a bill and she confirmed that we never did. They sent this $33 to collections and it will go against my credit. This mystery bill will hinder my chances of getting houses, cars, other things in the future. They also denied my treatment and testing because of this. They forced me to pay this $33 to get these critical tests on which dampers my chances of negotiating anything being taken off of my credit.

This company has no desire whatsoever to provide a good experience for the customer. It's a very long wait to actually speak with a person in customer service and practically impossible to get through to a local location. When I arrived, I asked the receptionist if she could verify that they received the blood work order fax from my doctor's office. She said I would have to wait until she checked me in. I politely pointed out that by then it would be too late to ask the doctor's office to fax it again. She still said I would have to wait. She was not busy at the time, and the fax machine was right behind her! Just plain lazy, and rude to top it off. It was as if she took pleasure in being difficult.

Due to a rare genetic condition, both my son and I require frequent, almost weekly, blood and/or urinary tests and monitoring. When given a choice by the ordering physician, I always have the blood drawn (or urinalysis) at LabCorp. (I am NOT associated with LabCorp in in ANYWAY) If I may elaborate further. Quest has the audacity to charge customers $10 to access reports online through the patient portal. This is absolutely ludicrous. LabCorp provides anywhere, anytime, secure access to results on my mobile or desktop in easy to understand visualizations that virtually anyone should be able to understand. More importantly, this service is of no additional charge to their customers.

I went to the Athens, GA location on October 5th. We were in and out with an easy blood draw. My doctors office called to say that Quest had called them, and they could not send out the blood because of an outstanding bill of $23. The bill was not due until October 6th. I tried calling and was hung up on 3 times. I called my doctors office this morning. We both tried calling to get the matter resolved since I had already paid the bill over the phone. Neither one of us could get an answer, so a nurse from the office drove to the lab. She just informed me that they had disposed of the blood over a $23 balance and there was nothing that could be done since this was the policy of Quest. This is a horrible policy that comes with the worst customer service.

I was undergoing so many tests back in March 2017 as I had a medical condition. One of my blood work was time sensitive. It was assigned by my doctor otherwise I lose one whole cycle. Went to Quest Derry NH to perform the blood work as usual. Before my doctor follow up appointment after 3 weeks from performing the blood work, I called to make sure that they received The results. It turned out that they didn't. Went to Quest Diagnostics the same moment as we live close to the lab and the staff started to investigate.

This was one of the worst experiences/healthcare practices I ever paid for. Besides the great services at the front desk, but once I left that office it turned to a nightmare quick. Waited over a week for my results, sent 5 emails in which none were answered. Called customer service 3 times and was on hold for at least 10 minutes each time, and still never got to talk to a human being. Their online software isn't the best. Yes, once Quest actually sends your results, the online service does make it easy to review but if you need any help or if you have questions it is almost impossible to get a answer! To be honest it just doesn't seem like they care about their clients and just worry about your money! If I could give them a half star I would!

This is just adding to the heap of reviews from people who feel that this company has acted unethically, unconscionably, and without regard to what makes a good society. This company preys on the weak. They charge exorbitant prices when you have insurance, knowing full well that whenever there is confusion or dispute, the costs will be passed along to the powerless consumer who has no recourse. It is absurd that routine tests should have prices that differ based on the insurance that you have. No other industry works this way. If I go to the corner store and they tell me that a pack of gum costs 1000% of the market price, I can refuse to pay and go somewhere else.

Have spent thousand of dollars and would have continued spending hundreds of dollars a year with QUEST, but they have billed me double the price of a test and they are not interested in correcting or accepting a fair price for the service. THEY HAVE BILLED ME DOUBLE WHAT THE CHARGE SHOULD BE. It should have been paid for by Medicare BUT they filled out forms incorrectly!

Quest has one person doing reception, blood taking, billing, processing -- ONE. By my arrival at 11:00 am, 29 patients had already been processed according to the sign in sheet. This is WRONG and probably down-right criminal. It should be investigated. HOW do you take the legally required breaks?

Consulted the doctor and took some test. They said lab results will be available online. Still my account is not properly created. Now I am waiting for my lab results for almost 3 weeks. No response from office/email/online portal. Very bad service.

I received a bill of $ 1,970.47 from Quest Diagnostics which I have to pay $428.98!! They told me to talk to the doctor's office which tell me to talk to them... Nobody in this field know what they're doing!! I think I am dealing with a billing scam and I don't know what to do!! How can we trust in a doctor's office when the nurse says that you are not going to get your prescription if she does not collect a sample of your urine??!!

I have been to 5 different Quest locations in North Texas over the course of the last 12 years. I only go there because my insurance will not pay otherwise. First, they are horrible with kids. My 4 yr old was crying and the tech grabbed her shoulders, shook her, and said "If you don't calm down, I'm gonna stick you again!" My teen has been there multiple times where the tech digs around for a vein pointing the needle in different directions going on & out like they have no idea what they're doing. Invariably, after sticking her 3 times they say they couldn't get it because "She's dehydrated & needs to drink more water."

Background - I've been going to the Quest in Thorndale, PA for a very long time, and have yet to have ONE pleasant experience. Needles - my veins are very small and they should therefore use a small needle by default (Phlebotomy 101). When I asked about the needle size, I was told that I have to tell them EACH TIME I come in that they need to use a small needle on me. I asked if they can add a note to my account about always using small needles, but they said NO. On the visit where they used the big needle, my arm was bruised for 2 weeks. On another recent visit, I was injected in 3 different places, and left there taped up everywhere, it was ridiculous! That phlebotomist had been there over 20 years (she even stated that she opened that Thorndale office). I had to come back the next day to complete my blood work (hydration issues), but she also advised me NOT to take my blood pressure meds that night.

My recent experience with Quest Diagnostics at Texas Tech in Amarillo, TX. They're rude and unprofessional and make a lot of excuses. They keep saying they don't take Care Improvement Plus United Healthcare when the main billing office who issues the statement does accept United Healthcare.

I went to the one in Lowell MA. First of all the woman had an attitude from the minute I got there. Just her demeanor and tone of voice made me very uncomfortable. She even asked me what was wrong with me. When I went to the restroom she kept accusing me of trying to flush the toilet. I was trying to get toilet paper and it was stuck to the metal container it was in was making noise. She accused me 3 times of trying to flush the toilet. She had to have had her ear to the door. Then when I came out their sink wasn't working and she offered me hand sanitizer. That is disgusting. I cannot stand using the bathroom without washing my hands. How unsanitary, I am disgusted. Fix your sinks! How are you going to have no working sinks in a place like that? Are the drug test results even trustworthy?

I have been using this lab for many years and with the same health insurance. I have had blood work done annually. Every year. Same insurance. No problems. Today I was asked for my driver's license and a credit card was demanded!! This NEVER happened before. Does this sound like the start of identity theft? I was very upset and should have left, but I handed over the documentation like a fool. Now I will be worried for months. I am planning to cancel my credit card. All this because of suspicious behavior! Not worth it. Will use another lab.

Every time I have used Quest, it's been a terrible experience. They are disorganized, often rude, and have a bad reputation among doctors. I'm a very patient, well mannered person, and even I get irritated with them. Have your doctor recommend a different lab to get blood done. All of my doctors have nothing good to say about Quest. They are infamous for messing up orders and also for being rude and inconsiderate to patients. Here are two of my worst experiences:

I called several Quest Diagnostics locations multiple times and the employees did not answer. The message went straight to voicemail after multiple calls and the mailbox was always full. I finally got in touch with someone and informed them that the online appointment scheduler does not work. It will not submit my request. They cut me off when I was speaking and gave me a number that I had ALSO previously called and was a broken landline. I could not get in touch with a single person. Bottom line, customer service is a disaster.

Nobody EVER answers the number at my local office, a real problem since I want to ask questions about the local office. The toll-free number is a rolling mess of a thing to get where you want. There's something wrong with their system today. The automated system recording was loud enough to be clearly understood but the operators were all especially quiet (phone system problem). They say JD Power might call me. I hope they do. I will leave a scathing review.

I arrived at the Quest Lab in Milford, MA. I had signed in and also shown them my credentials. They drew about 5 vials of blood. I receive a call from the doctor that they did not receive the labs. It was determined that the Lab had entered my name incorrectly (it indicated I was a male). They did not complete the order and nor did they send it to the lab. There was no follow up at all. When I called their customer service yesterday I was told that they would communicate with the Quest lab in Milford MA on Water St. I'm still pending a response. I'm shocked that this company is still in business based on the complaints that I'm seeing. They seem to provide a needed service, but their lack of follow up and their procedures to resolve issues is seriously lacking.

I had lab work done at Quest labs in 2/17. I told the lab tech that my insurance policy had changed. She looked at my insurance card and said, "no it's the same number". When I received the EOB from insurance company, that had that it wouldn't pay anything. So I called Quest and told them the problem. The lady I talked to acted like I didn't know what I was talking about and made me read the whole EOB to her before she asked for the correct insurance policy number. When I gave it to her she stated "oh that's the problem. Your number is different"... well duh!! Next month I received a corrected bill but it didn't show the discount from the insurance company. I called Quest again and told them the problem. They asked me to fax them the correct EOB. I did.

I have been talking to Quest billing department for bloodwork test I was billed for that my doctor did not order. I told them to take it off my bill and they said they wouldn't unless my doctor called them and told them to do so. I called my doctor's nurse and she said it was never ordered and my file shows it was not ordered. She also gave me a copy of what was ordered. I told this to Quest and they said it must have been called in at a later time over the phone. I told this to my doctors nurse and she said they always fax with doctor's signature to them. It is also documented in file. When I told this to Quest they still refuse to take off my bill. I asked them for the proof since they should have a copy of the order from doctor, which they do not.

I have had the most horrible experience with Phoenixville, PA location. Constantly understaffed, requiring you to wait long periods of time or come back. I couldn't get anyone's attention even to just drop off a sample. Once I was able to drop off the sample, they lost it. We had to re-submit, and then they billed us again. I spoke to numerous people in customer service, including the manager of this location, and he denied that they lost the sample, was totally unsympathetic, and I continue to get bills for the re-test. I will NEVER EVER go to any Quest location again.

I use your office located on 13th St. In Jacksonville Beach, Fl. The lab tech who helped me today was **. Even though they were short handed, she was polite and professional and I didn't feel a thing.

I arrived with my son at 8:09 am to get blood work done before school. Although the building was open, the quest lab had no one available in reception until 8:30 am. The clipboard did not have a fresh sign in sheet prepared for the day. People were arriving early to get their labs done and I started a sign in sheet and placed it on their clipboard so that it would be clear what order patients arrived in. We stepped out for 15 minutes so my son could pick up lunch at Subway and when we returned at 8:25 am (before the lab was officially taking patients), the woman from Quest had removed our sign-in sheet and started a new sign-in sheet and had people sign in random order. She reprimanded me that we started a sign-in sheet (when she failed to provide one for the day!).

Over the past year, I have had 3 PSA blood test that came back high. The results of those scores brought several other types of costly scans and procedures. My Dr decided to have another lab test it because he could not find anything to be concerned about. The other lab came back with a perfect score, confirming what my Dr's diagnoses have been. Quest should pay for all the extra medical cost that I accrued because of their grossly misconstrued results. I am seeing that this is so typical of Quest labs.