Quest Diagnostics Reviews

Due to a rare genetic condition, both my son and I require frequent, almost weekly, blood and/or urinary tests and monitoring. When given a choice by the ordering physician, I always have the blood drawn (or urinalysis) at LabCorp. (I am NOT associated with LabCorp in in ANYWAY) If I may elaborate further. Quest has the audacity to charge customers $10 to access reports online through the patient portal. This is absolutely ludicrous. LabCorp provides anywhere, anytime, secure access to results on my mobile or desktop in easy to understand visualizations that virtually anyone should be able to understand. More importantly, this service is of no additional charge to their customers.

I went to the Athens, GA location on October 5th. We were in and out with an easy blood draw. My doctors office called to say that Quest had called them, and they could not send out the blood because of an outstanding bill of $23. The bill was not due until October 6th. I tried calling and was hung up on 3 times. I called my doctors office this morning. We both tried calling to get the matter resolved since I had already paid the bill over the phone. Neither one of us could get an answer, so a nurse from the office drove to the lab. She just informed me that they had disposed of the blood over a $23 balance and there was nothing that could be done since this was the policy of Quest. This is a horrible policy that comes with the worst customer service.

I was undergoing so many tests back in March 2017 as I had a medical condition. One of my blood work was time sensitive. It was assigned by my doctor otherwise I lose one whole cycle. Went to Quest Derry NH to perform the blood work as usual. Before my doctor follow up appointment after 3 weeks from performing the blood work, I called to make sure that they received The results. It turned out that they didn't. Went to Quest Diagnostics the same moment as we live close to the lab and the staff started to investigate.

This was one of the worst experiences/healthcare practices I ever paid for. Besides the great services at the front desk, but once I left that office it turned to a nightmare quick. Waited over a week for my results, sent 5 emails in which none were answered. Called customer service 3 times and was on hold for at least 10 minutes each time, and still never got to talk to a human being. Their online software isn't the best. Yes, once Quest actually sends your results, the online service does make it easy to review but if you need any help or if you have questions it is almost impossible to get a answer! To be honest it just doesn't seem like they care about their clients and just worry about your money! If I could give them a half star I would!

This is just adding to the heap of reviews from people who feel that this company has acted unethically, unconscionably, and without regard to what makes a good society. This company preys on the weak. They charge exorbitant prices when you have insurance, knowing full well that whenever there is confusion or dispute, the costs will be passed along to the powerless consumer who has no recourse. It is absurd that routine tests should have prices that differ based on the insurance that you have. No other industry works this way. If I go to the corner store and they tell me that a pack of gum costs 1000% of the market price, I can refuse to pay and go somewhere else.

Have spent thousand of dollars and would have continued spending hundreds of dollars a year with QUEST, but they have billed me double the price of a test and they are not interested in correcting or accepting a fair price for the service. THEY HAVE BILLED ME DOUBLE WHAT THE CHARGE SHOULD BE. It should have been paid for by Medicare BUT they filled out forms incorrectly!

Quest has one person doing reception, blood taking, billing, processing -- ONE. By my arrival at 11:00 am, 29 patients had already been processed according to the sign in sheet. This is WRONG and probably down-right criminal. It should be investigated. HOW do you take the legally required breaks?

Consulted the doctor and took some test. They said lab results will be available online. Still my account is not properly created. Now I am waiting for my lab results for almost 3 weeks. No response from office/email/online portal. Very bad service.

I received a bill of $ 1,970.47 from Quest Diagnostics which I have to pay $428.98!! They told me to talk to the doctor's office which tell me to talk to them... Nobody in this field know what they're doing!! I think I am dealing with a billing scam and I don't know what to do!! How can we trust in a doctor's office when the nurse says that you are not going to get your prescription if she does not collect a sample of your urine??!!

I have been to 5 different Quest locations in North Texas over the course of the last 12 years. I only go there because my insurance will not pay otherwise. First, they are horrible with kids. My 4 yr old was crying and the tech grabbed her shoulders, shook her, and said "If you don't calm down, I'm gonna stick you again!" My teen has been there multiple times where the tech digs around for a vein pointing the needle in different directions going on & out like they have no idea what they're doing. Invariably, after sticking her 3 times they say they couldn't get it because "She's dehydrated & needs to drink more water."

Background - I've been going to the Quest in Thorndale, PA for a very long time, and have yet to have ONE pleasant experience. Needles - my veins are very small and they should therefore use a small needle by default (Phlebotomy 101). When I asked about the needle size, I was told that I have to tell them EACH TIME I come in that they need to use a small needle on me. I asked if they can add a note to my account about always using small needles, but they said NO. On the visit where they used the big needle, my arm was bruised for 2 weeks. On another recent visit, I was injected in 3 different places, and left there taped up everywhere, it was ridiculous! That phlebotomist had been there over 20 years (she even stated that she opened that Thorndale office). I had to come back the next day to complete my blood work (hydration issues), but she also advised me NOT to take my blood pressure meds that night.

My recent experience with Quest Diagnostics at Texas Tech in Amarillo, TX. They're rude and unprofessional and make a lot of excuses. They keep saying they don't take Care Improvement Plus United Healthcare when the main billing office who issues the statement does accept United Healthcare.

I went to the one in Lowell MA. First of all the woman had an attitude from the minute I got there. Just her demeanor and tone of voice made me very uncomfortable. She even asked me what was wrong with me. When I went to the restroom she kept accusing me of trying to flush the toilet. I was trying to get toilet paper and it was stuck to the metal container it was in was making noise. She accused me 3 times of trying to flush the toilet. She had to have had her ear to the door. Then when I came out their sink wasn't working and she offered me hand sanitizer. That is disgusting. I cannot stand using the bathroom without washing my hands. How unsanitary, I am disgusted. Fix your sinks! How are you going to have no working sinks in a place like that? Are the drug test results even trustworthy?

I have been using this lab for many years and with the same health insurance. I have had blood work done annually. Every year. Same insurance. No problems. Today I was asked for my driver's license and a credit card was demanded!! This NEVER happened before. Does this sound like the start of identity theft? I was very upset and should have left, but I handed over the documentation like a fool. Now I will be worried for months. I am planning to cancel my credit card. All this because of suspicious behavior! Not worth it. Will use another lab.

Every time I have used Quest, it's been a terrible experience. They are disorganized, often rude, and have a bad reputation among doctors. I'm a very patient, well mannered person, and even I get irritated with them. Have your doctor recommend a different lab to get blood done. All of my doctors have nothing good to say about Quest. They are infamous for messing up orders and also for being rude and inconsiderate to patients. Here are two of my worst experiences:

I called several Quest Diagnostics locations multiple times and the employees did not answer. The message went straight to voicemail after multiple calls and the mailbox was always full. I finally got in touch with someone and informed them that the online appointment scheduler does not work. It will not submit my request. They cut me off when I was speaking and gave me a number that I had ALSO previously called and was a broken landline. I could not get in touch with a single person. Bottom line, customer service is a disaster.

Nobody EVER answers the number at my local office, a real problem since I want to ask questions about the local office. The toll-free number is a rolling mess of a thing to get where you want. There's something wrong with their system today. The automated system recording was loud enough to be clearly understood but the operators were all especially quiet (phone system problem). They say JD Power might call me. I hope they do. I will leave a scathing review.

I arrived at the Quest Lab in Milford, MA. I had signed in and also shown them my credentials. They drew about 5 vials of blood. I receive a call from the doctor that they did not receive the labs. It was determined that the Lab had entered my name incorrectly (it indicated I was a male). They did not complete the order and nor did they send it to the lab. There was no follow up at all. When I called their customer service yesterday I was told that they would communicate with the Quest lab in Milford MA on Water St. I'm still pending a response. I'm shocked that this company is still in business based on the complaints that I'm seeing. They seem to provide a needed service, but their lack of follow up and their procedures to resolve issues is seriously lacking.

I had lab work done at Quest labs in 2/17. I told the lab tech that my insurance policy had changed. She looked at my insurance card and said, "no it's the same number". When I received the EOB from insurance company, that had that it wouldn't pay anything. So I called Quest and told them the problem. The lady I talked to acted like I didn't know what I was talking about and made me read the whole EOB to her before she asked for the correct insurance policy number. When I gave it to her she stated "oh that's the problem. Your number is different"... well duh!! Next month I received a corrected bill but it didn't show the discount from the insurance company. I called Quest again and told them the problem. They asked me to fax them the correct EOB. I did.

I have been talking to Quest billing department for bloodwork test I was billed for that my doctor did not order. I told them to take it off my bill and they said they wouldn't unless my doctor called them and told them to do so. I called my doctor's nurse and she said it was never ordered and my file shows it was not ordered. She also gave me a copy of what was ordered. I told this to Quest and they said it must have been called in at a later time over the phone. I told this to my doctors nurse and she said they always fax with doctor's signature to them. It is also documented in file. When I told this to Quest they still refuse to take off my bill. I asked them for the proof since they should have a copy of the order from doctor, which they do not.

I have had the most horrible experience with Phoenixville, PA location. Constantly understaffed, requiring you to wait long periods of time or come back. I couldn't get anyone's attention even to just drop off a sample. Once I was able to drop off the sample, they lost it. We had to re-submit, and then they billed us again. I spoke to numerous people in customer service, including the manager of this location, and he denied that they lost the sample, was totally unsympathetic, and I continue to get bills for the re-test. I will NEVER EVER go to any Quest location again.

I use your office located on 13th St. In Jacksonville Beach, Fl. The lab tech who helped me today was **. Even though they were short handed, she was polite and professional and I didn't feel a thing.

I arrived with my son at 8:09 am to get blood work done before school. Although the building was open, the quest lab had no one available in reception until 8:30 am. The clipboard did not have a fresh sign in sheet prepared for the day. People were arriving early to get their labs done and I started a sign in sheet and placed it on their clipboard so that it would be clear what order patients arrived in. We stepped out for 15 minutes so my son could pick up lunch at Subway and when we returned at 8:25 am (before the lab was officially taking patients), the woman from Quest had removed our sign-in sheet and started a new sign-in sheet and had people sign in random order. She reprimanded me that we started a sign-in sheet (when she failed to provide one for the day!).

Over the past year, I have had 3 PSA blood test that came back high. The results of those scores brought several other types of costly scans and procedures. My Dr decided to have another lab test it because he could not find anything to be concerned about. The other lab came back with a perfect score, confirming what my Dr's diagnoses have been. Quest should pay for all the extra medical cost that I accrued because of their grossly misconstrued results. I am seeing that this is so typical of Quest labs.

On May 03, 2017 at 7:00 am I went to have blood test done at Flamingo and Pembroke Pines when an ** woman told me that I have a balance of $10.00. I offer to pay $10.00 when she told me that they don't take cash, I told her that bill was pay before and she keep saying they don't take cash and I have to leave. This is the first time a company refused to take money. I think this was a person with bad attitude problem and she don't know how to work with people.

I had to come in for additional blood tests for an enlarged uterus following a pap smear with my general doctor. I was well aware I only have the most basic insurance that qualifies me to not have to pay fees at yearly tax time. I asked the receptionist what the full cost of the test would be if my insurance would cover absolutely nothing on the test - she told me around $60. I take good care of myself so of course nothing bad came out of the blood test anyway - I only did it at all to give my SO peace of mind. Five long months after the test, I've been billed a ridiculous $1,109.35 for the test (not to mention almost $200 billed for the general blood tests I had done on my first visit there). I feel completely scammed - if I had known the actual costs for the test, I would have skipped out on it until I had proper insurance (which I do now, under Kaiser) and saved me over a thousand dollars. A WASTE OF TIME, MY BLOOD, AND MONEY.

My Nephrologist sent me for blood work to Quest on 01/30/2017 - on 03/09/2017 I was billed $141.68 which I paid right away. Today 04/01/2017 I received my Medicare statement for Dec 2016 - Feb 28, 2017 and Medicare was never billed for the Quest service. They are nothing but thieves.

On 10/17/2016 my insurance Aetna paid Quest for a bill and copay of $13.95 with a fund we have with Aetna. Quest continued to bill us for that amount, so we send Quest a billing proof of payment, they ignored it and continued to bill us. We reached to Aetna and they contacted them to confirm that we did not owe them any copay, billing just ignored that also and unlawfully billed our credit card with $13.95. Although multiple request have been made to Quest, Quest diagnostic does not recognize the contractual agreement they have with Aetna and just double bills insurance and patients.

Quest Diagnostics must be lacking staff to review labs. They state it will take about 3 days for results or up to a week for more complex analysis (in New York). You will wait for weeks for any report. My last blood work is a simple test that takes 24 hours and it's been 3 weeks. So if you're looking for quick results don't use Quest.

My experience with Quest Diagnostics has been horrible. They have not filed or followed through to help collect debt through my insurance carrier. It has been a battle all the way. I am just now paying final invoices from early 2016. No wonder insurance cost are so high. As one example, I was billed $1104.35 for lab work dated July 2016. I worked and worked to get this filed through the proper insurance process. They discounted the $1104.35 by $952.03 and then insurance paid $121.85, leaving me $30.47 to pay. So, if I happened to be a non-aggressive person and took things at face value, I would have paid over a $1,000 for nothing. This overstatement of cost incurred has occurred on every statement and invoice I have received from them. No wonder people are going broke and cannot pay medical cost and insurance prices have sky-rocketed. Who takes up for the consumer/patient? This process will frustrate you to no end!

I have to technician an order with a number to fax results to my doctor. It has been 6 days and knowing the results take 2 days. There is no reason my physician has not heard yet. I will write back if the results continue to delay.

Quest refused to speak with me and help me communicate any info to my doctor to help her receive my test results. They wouldn't give them to me directly which in part I understand but they also made my doctor jump through hoops to get the results which was detrimental to my health. They said they would fax the results and then sent them in another manner which took forever. I would have had tests done somewhere else had they communicated this. They must do this to many people because I was informed that they have a policy that they can hang up on you if you swear- must be a common occurrence to get people angry enough to swear at them that they had to implement a policy. DO NOT USE QUEST. They want nothing more than to make a quick buck and they are not concerned with patient health or timely results.

Pathology slides were sent to Quest Laboratories on 2/1/2017 because Blue Cross would not allow our cancer specialist to do testing needed to determining the type of melanoma cells involved in the metastatic melanoma I have. These tests are a matter of life and death because the results indicate what type of treatment a patient receives. On 2/16/17, Quest decided they could not do the complicated test and forwarded specimens to the Univ of Miami. As of today, March 3, 2017, Quest still cannot tell me where the tests are, nor the tests results, and have been extremely rude in every conversation I have had with them. My doctor has also repeatedly called both Quest and the Univ of Miami. He learned the test were even further delayed because Quest in Tampa initially failed to send to the Univ of Miami enough of the specimen for the tests to be completed, once again slowing the process.

I am a retired orthopedic surgeon who had gone to a local Quest Diagnostics lab at 8501 Arlington Blvd suite 120 Fairfax Virginia Tele 703-205-9686 to have blood work drawn for a follow-up visit to a local cardiologist. I had been given a list of required laboratory test from a visit that had occurred over one year previous to this visit. I also had some symptoms consistent with enlargement of my prostate and wanted to add two tests to the battery of blood work test that I was going to get for this visit and was informed that I could not add additional tests to this doctors required test even though I was a legally license medical doctor which was greatly disturbing to me. Being nice I just acquiesced to this foolish unreasonable policy and they call my cardiologist who okay my additional requests for a urine analysis and PSA (blood test for prostate cancer).

My new job send me for a drug screen. The place is clean and the 2 employees are doing more than enough, running around like a chicken without a head doing every thing from signing you in, taking your ID, making the labels, doing the correct tests and keeping everything under control without losing their cool. I had to wait 2 hours to do a urine test, which I was about to explode. I think Quest needs to do more hiring. Those tests are not cheap and people don't have the time to sit around for 2 hours and more for something that takes 15 or less. Shame on you Quest.

I was told that if I pre-paid for my visit for blood work, that I would receive no other billing despite what the insurance company paid and my deductible. Don't pre-pay -- this is obviously a lie. I received a billing from them, after repeated calls to Quest, they have refused to correct this. First they told me that I must have brought in two requests, No, I did not. They said it must be a difference from my insurance company. I told them that this was not supposed to have mattered. I hope that I never have to use them in the future. They are not only liars, but they are rude and unwilling to correct their own errors.

HORRIBLE EXPERIENCE!!! I had a Quest Diagnostics appointment today Wednesday, February 22, 2017 - 8:15 AM EST at Location, 10710 SR 54 Ste 109, Trinity, FL 34655-5132. Confirmation Number **. First of all they called me in at 8:40 am even though my appointment was for 8:15 am and had arrived at 7:35 am. The first lab tech was really bad and pinched me with 3 different needle in both hands unable to draw blood. Shortly after a new lab tech I believe called ** came in and finished her job nicely with no problems. The first tech was unacceptable and I do not want her touching me ever again.

Cost, cost, cost, with insurance?? I visited Quest PSC and was informed, before my blood draw (with doctor's order) and active insurance (that costs me and my family $1800 a month), that I still need to pay $180 for the 6 tests my doctor ordered. There was nothing they could do, I was relegated to pay and could not do anything about it. The wait was long and the phlebotomist was "ok."

I give one star because I can't put 0. This is the worst lab, stay away. I just got a bill of 1400 for a genetic pre-natal test that my insurance doesn't cover. I did some research and my insurance company would paid less that 300 dollars. Why Quest Diagnostics can give us the same price, obviously 300 is enough. This is very unfair and dishonest. When I call them they treat me like an idiot. When I ask about the differences about this price and the one they would get from any insurance company, they just said "well this is the test price". Go somewhere else to do your test or at least be sure it is cover before so you can negotiate the price. They are doing more that 1100 taking advantage of a pregnant woman. They just have no ethic.

Billing issues. My routine screening on my lab work is covered 100% on my insurance, as it is with most insurance, for my yearly physical. But it never fails, when I receive my insurance EOB, there is always a balance due. When I phone my insurance provider, they explain that something was coded wrong, this happens every time myself and my wife go, without fail. When we call the insurance, the billing gets corrected, but I should not have go through this each time. Each time we go to QUEST, we even make sure to tell them the lab work is for routine screening, yearly physical. The script is even written routine on it. Watch out people, look at your insurance coverage for yearly physical, most insurance companies cover 100% on physical related procedures. Your deductible is not a issue on routine physical.

On December 2, 2016 I went to Quest Diagnostics in Euless, TX for my glucose tolerance test. I arrived there at 8:40am and signed the sign up sheet. At 8:46 or so I was given the drink. At 8:54am I have finished drinking the glucose drink. Please note the nurse has not recorded any times. I have done it myself. At 9:32am I was called in for my blood to be drawn. I was surprised that my blood was drawn before one hour was up, but assumed that the medical professionals know better. Oh, Lord, I was wrong. My results came up higher. I was shocked since it is my second pregnancy and I have not had gestational diabetes with my son. I told my family members who are doctors about it and mentioned that my blood was drawn almost 30 minutes earlier. They immediately said that my test was invalid and the lab must retake it at its own expense. To say I was upset is to say nothing.

Been trying to get a claim settled for 7 months. You cannot speak with anyone unless you google the number. Then they tell you they never got insurance letters, never got your letters and they can't help you. How can you lose every piece of mail. I owe zero yet I keep receiving a bill with a balance. I am advising my doctors office to use another lab. I will not go to a Quest Lab ever again. There are better equipped labs. It seem that maybe this is a scam so you will pay the bill even if you don't owe anything just to end the nightmare.

I do understand that we all have to wait our turn but not for 2 hours. This is a lab not a specialized doctor. The phlebotomist are very nice. The administration are giving them so much work to do, from receptionist to entering info about patient. With little help and always short staff, they can not catch up with all patient. The administration should hire staff for entering all info and register patient before seeing phlebotomist to make work more professional and fast. The waiting should not exceed one hours max. Thank you.

This one is on main street Avon, CT. The big chubby curly hair lady that work there was so racist and rude. I was there for a blood work and self-pay. She gave me such a bad attitude and talked down to me like I was below her. She barked at me to pay $600. Up front before doing the test. I told her that I usually pay about half of that every time. Instead of explaining to me nicely, she simply shrugged and said: "well, test costs money!"!!! WoW... what a lovely service mind she has. Not sure if she choose the right path to her career. Everyone else in that healthcare center are always nice. Quest Diagnostics, however, was a different story.

Sat in the waiting room at the office in Kissimmee and not only was I ignored for over half an hour after signing in. The women on the desk spoke to the people waiting like they were something she had just trodden in. Not one did she say "please", "thank you" or anything respectful. Absolute disgusting service, she treated everyone like cattle being herded in! This company should be ashamed of its customer service and prices!!!

On 15 may 2016, I went for blood work. I was inform by the desk agent that I needed to sign a authorizing them to charge me in case Medicare wouldn't pay. I refuse to sign because I didn't want to be held responsible if Medicare wouldn't pay. I just got a bill for 466.00. When I call the 1 1 866 number they tell me they have my signature on their form. I told him how when I refuse to sign the form. So they are going to mail me the form that I supposedly sign. When I ask him for the original form he said he couldn't retrieve it. I told him what if someone took the other form I did sign and use on copier to put my signature on their form. He said he couldn't get the original form to see the signature on that form, because they would not have because I know I didn't sign the form.

The Quest Diagnostic facility on Dobbs Ferry Road in White Plains has been deliberately understaffed for several years. There is only one employee in the entire facility at any time my husband or I have ever been there. He requires quarterly testing and I need it every six months. The wait time even with an appointment is over one hour. I am sure their profit margin is the motive. So my husband and I will vote with our feet and go back to using the lab facilities at a nearby medical building.

I went to the local Quest to get a container for a sputum test and waited 30 minutes to get an agent. Your service stinks, I was told no one covers the front desk anymore. With service like that Vista or another lab tester will get all your business, that's a disgrace. Life is far too short for that kind of business dealings.

Spoke with an agent in August regarding the invoice as my doctor's office submitted a new code for the invoice (Initially doctor's office submitted the wrong code. It was annual physical but they submitted as regular lab work) and the agent told me to ignore the bill and said they resubmitted the bill to my insurance provider. Also said if need be they will send a new invoice however, I got a call from collections agency today after 4 months and said for same invoice they sent the pending dues to collections agency. I never ever got a new invoice from Quest after I spoke with the agent and old invoice when I checked the status of old invoice today it is still active and shows the status as "collections". This is a clear misleading information and cheating by the Quest and their customer service agents.

I had an appointment 11/18/16 at Lake Worth Rd location... There was a billing issue and the person at front desk (Donna) was not helpful at all. Kept saying I had to pay over 200.00. I left, called my insurance co, & their billing and provided overrides until resolved. WENT back and attempted to explain & provide invoice override and she didn't "see" it in system... I asked for her supervisor who she called and said, in my presence "I was giving her grief ". So unprofessional. You have no idea!

Quest Villa Linde Flint Michigan. The receptionist was very rude because supposedly she had to call me several times. She called me behind the window, never opening the window while never looking up. I am a phlebotomist and also have Crohn's disease so I've either drawn blood or had it drawn most of my life. This happened on the 11th and still on the 19th I have a goose egg size lump and bruise. While the needle was in my arm this so called profession turns and starts talking to the rude receptionist. I felt the needle like never before. When I left I had terrible pain running up and down my arm. I have been in and out of Dr offices, labs and hospitals since the early nineties and even when my veins were almost useless because of overuse, I have never experienced anything like this before.

I went to NB location to get blood drawn. Both people that were at the desk did not give me any directions as to what to do. I signed in and they ignored me. I went after half an hour to ask what happened since I had an appointment and the answer was "Uhh". Very disappointing and would not recommend going there again to have blood work done.

Our family's healthcare providers frequently send our blood work to Quest. When it is covered by insurance, Quest writes off 90% of the charges, but when the tests are not covered by insurance, Quest insists on our paying the full amount of their excessive charges (ten times or more what they accept from insurance) or they send the invoice to a collection agency. I am an attorney and live in Short Hills and would love to put together a class action against Quest. Call me if you would like to discuss.

I just received a bill from Quest for over $350.00 for the annual blood test done back in early May 2016, which should be covered by both Medicare and the supplemental insurer. When I contacted Quest via online, they flat told me that, as their policy, they wouldn't give me any information the reason for the payment denial by Medicare, and that I needed to contact Medicare and our supplemental insurer.

I've used Quest Labs at numerous times. Each time they photo my 2 insurance cards. I have gotten my third notice on a late payment. Bill only shows 1 insurance billed. Lab tells me they don't handle billing and I must call 800 #. Get told 20-40 min. waiting time to talk to someone. Went online and created a Lab account. Have noticed secondary ins. never shows up even after I've submitted it twice now. I should not have to do their work for them.

I went in w/ an appointment; waited over an hour in a waiting room way too small and there were 15 other people there in a room for no more than 10. The staff were just ignorant, she called my name and when I came to the counter, the other girl said she did not call my name even though everyone heard it. Did not try taking blood from my left arm, only my right because then she would have had to have walked around the chair and put the armrest down so she took it from my right hand, 3 vials, hurt like crazy. I signed up for online results.

I was awaiting a result of my CBC. After eight days, nothing. Contacted them by e-mail, still nothing. Called them, was on hold 30 minutes. Was told by the clerk that they entered my name in wrong. This causes a delay in care.

For exactly a year I've been battling with Quest Diagnostics. I'm billed $482.39 for a standard, routine laboratory test that was absolutely covered under my former insurance (Blue Cross, Blue Shield of Kansas City). Initially, the doctor's office had in fact submitted the wrong coding but corrected it numerous times but the one and only "corrected" claim that Quest Diagnostics re-submitted to the insurance was actually not corrected at all: they simply re-submitted the same claim with the same, wrong coding.

The workers are lazy, rude, and do not explain anything to you! Specifically the one in Rochester, MI has the worst employees that do not know what they are doing. They make you feel uncomfortable especially the lady that worked there 9-6-16 at 8 am. She is a big, rude, nasty, big mouthed lady that should be fired. I DO NOT RECOMMEND COMING HERE AT ALL!!! RATING: -10000000000. VERY FRUSTRATED. I will let everyone know that this is not the place to go to and make them lose consumer business.

Wife has different insurance than me. Quest billed my insurance for her tests, of course rejected. Then sent bills to me. Called them and explained. Tried to give them correct policy, they wouldn't take it, said it had to come from doctor's office. Verified with office that correct information was sent to Quest. They kept billing me, could not get through to their billing. They just repeated every time that it had to come from the doctor. Now they've turned me over to collection agency. Agency they use is bottom feeder that is harassing, refuse to identify themselves (too stupid to realize the phone number show as on caller ID) when they call. Told doctor we'll leave him if he ever sends our lab work to Quest again.

Lab test were considered needed by my doctor, but not covered by Medicare because the incorrect code was used by Quest. Hours on the phone with my doctor's assistant who reportedly informed Quest of the proper code. No luck. They refused to change code, which if they would have been reimbursed by Medicare (a fraction of what they had charged). Out of desperation I offered to pay Quest what they would have received from Medicare. "No, they do not bargain with clients." Their charge was $194, which I decided to simply pay and get them out of my life. Tried to pay using my Visa with their online service. Wanted a zip code, but my zip code was "not valid"? Tried to call them. Estimated wait, 55 minutes!

I tried for a week to get completed lab results put into my account and could never get the customer service people to answer the phone. I was on hold at least 5 times for 30 minutes or more for the people that had the authority to do this without an answer. I am retired from working with service industry companies and Quest is absolutely horrible. They are the poorest managed, customer unfriendly company I have ever dealt with. Unfortunately, my insurance company requires us to use them. It is a good insurance company (Aetna) but Quest gives them a black eye. They are absolutely horrible.

I have had so many problems with these people. Their billing dept. can't seem to read numbers so they always try to Hargrove me instead of my insurance co... Then they treat you like a ** treated the Jews, only with me it didn't work. Then they lose my blood sample taken by my doctor and they have no idea what happen to it or most likely they are lying to get even with me. Totally unprofessional set up and immature workers at that place (this is the one in Ocala, FL on SR 200). No positives whatsoever.

I had been at the Venice office. Had my blood drawn but could not give a urine sample. I was given a sterile cup and told I could bring it back. When I did bring it back which was 45 min later I encounter this lab tech with an accent. She told me I had to sign in like everyone else. At that point there was about 15 people there. She refuse to take my sample. This will probably keep me from returning to your clinic.

The location on Caring Way in Port Charlotte has the rudest clerk. I was there with an appt. on the day before a holiday when they were open only a half day. The woman at the desk, who is never nice anyway, was particularly ugly that day. She obviously did not want to be there. She was rude, abrupt and slammed down everything including papers for signature. It was extremely uncomfortable. Fast forward 7 months. Same woman same attitude. She was so rude I thought the waiting room was going to root. It got ugly.

Absolutely the worst attitude of a young ** woman with no customer service skills or understanding of where she is in the medical field. I was there on 7/27/2016 at 9:30am for blood work. Very rude girl. Very disrespectful--very ghetto. She will never draw blood from me again.

Quest used to mail results to you in the mail. But, now they require that you create an account and will charge you extra $$ if you want access to the results after 60 days. But, creating an account is NOT easy because it doesn't get created the same day you register. And then when I finally remembered to go back, it was 62 days later... So now what do I do? NO RESULTS to review prior to going to my annual physical!!! What a Scam.

Our doctor wanted a well known urinalysis to be sent for testing but it had to be frozen. No Quest lab provided for this kind of testing. Although, even the Draconian NYS law allows for this test. The people at the labs are poorly informed. Often, with little education. We had to contact the head of Quest Labs and they told us how to do it ourselves. Why is it that NYS has such stranglehold on testing? Why do we have to use such an archaic, poorly educated system Quest. What is the NYS sweetheart deal with Quest labs? Many of their lab techs cannot even pronounce typical metabolic terms.

Service at the lab is fine, but their billing dept is totally inept. I was billed for services over a year later. Another visit I received the bill 6 months later - returned statement with my Visa information 3 times. Quest sent a new bill 3 more times and then sent me to collection with threatening notices for bills that were paid 3 times!!! I will never use this company again! LabCorp is the way to go!

On 6/22/2016 at approximately 2:56 pm Pacific Time, I was driving westbound on West 120th Street near Inglewood Ave in Hawthorne when a Quest Diagnostics driver in a Jeep labeled "Quest Diagnostics 49" (CA License plate# **) narrowly hit my car by swerving over into my lane in order to pass someone who was turning right in his lane. For clarification, he WAS NOT trying to avoid hitting that person as a result of a sudden stop. He was simply too impatient to wait for the person to complete the turn so he swerved into my lane for the purpose of driving around the car to continue to go straight.

So, I had to go take an employment drug test, no problem, so I thought. I've never used drugs and have done this many times. I go into the N. Florida Ave location in Tampa and my nightmare began. First, I get there and it's 3pm, they close at 3:30 and it's about 8 people in there and I was told to come back the next day, Friday. I ask what time they open, 7:30am. Ok I'll be there. Well, there is a Quest office about 1 mile from my home so instead I try to there but they are no longer open so I go back to the original one. I sign in and sit. I was told there were a lot of appointments that day so it will be a bit of a wait. A bit of a wait, I'm thinking 2hrs max, NOT 7HRS!

I took my daughter to a doctor who told her she had to get her blood drawn today, before she went away for the weekend. We went to the first office on 61 Lincoln Street, which closed at 4 pm (we arrived at 3:45). We were told that the office on Waverly Street, Framingham would do it because they are opened until 8 pm on Tuesdays and Thursdays (she handed us a Quest Diagnostics sheet with the addresses and hours for each location). We came in and the lady at the front desk said they were closing at 4 pm. I said, "no, you are open until 8 pm because your other facility just told us, and my daughter needs her blood drawn and sent out via FedEx." She said that she was only part time and she would have to check with the nurse.

I got billed for a drug test in March 2016. Also, I was told by my doctor I tested positive for marijuana. I never took a drug test in March. My last drug test was in December 2015. I haven't smoke pot since 1974. I'm trying to find out what's going on. Getting information from Quest is very difficult. Trying to get my doctor's office to show the video of my visit just is not going to happen. I feel like a victim. They should just allow me to go into a local Quest office and get the information I need. Medical care in Florida sucks.

Despite receiving my insurance information two times, Quest didn't bother submitting the claim to them. They just kept billing me for the full amount and threatening to turn the account over to collections.

I have blood work done routinely because I am on Warfarin. The woman who worked there for the past year or so left for another job and the subs are awful: long waits, bad attitude for first sub who told me when I asked why there were 6 people waiting and I was not taken at my designated time but... a walk-in was taken ahead of me. She said, "That's the difference between First World and Third World people. Third World people are worried about food and First World are worried about waiting in line."

I had a saliva drug test done where it was sent to Quest Diagnostics to be done. It came back positive for Marijuana even though I know for a 100% fact this is mistake. Guess what? You don't like their results and don't agree with it? Well guess what? You have to PAY THEM $150 to have them do further testing when it's CLEARLY THEIR MISTAKE. They messed up my results and I have to pay THEM? WHAT? How absurd is that? I'm lucky I'm only 20 years old and don't have a family to feed. Imagine being someone who has a low paying job, living paycheck to paycheck, and gets a false positive on a drug test. This person living paycheck to paycheck isn't able to shell out $150 to prove their innocence when this company messes up. Like how freaking absurd.

On March 14, 2016 I entered a Quest Diagnostics lab. My lab cost upfront was $147.00 of which I paid ASSUMING that that's what the COMPLETE cost was ONLY to get billed for a second test. What the **?? DO NOT ENTER a QUEST.

I am filing this review after numerous attempts to discuss this episode with representatives from the company. Full disclosure I am an emergency physician and I accompanied my (80+) mother to an appointment for lab work. When the technician was about to draw her blood I watched to determine if she would wash her hands. She began to put on her gloves and I asked her to wash or sanitize her hands. She told me that in her Quest training she was told that she did not need to wash her hands. She told me that she did question the Quest trainers because in her technical school they were trained to wash/sanitize their hands before each encounter. She also told me that she sanitized her hands prior to bringing us back to the procedure area. This is not helpful as she touched multiple sites such as computers, doorknobs pens etc.

Arrived 10 minutes before they opened at 8 a.m. for routine blood work and waited in a line of at least 50 people. Waited two and a half more hours after doors opened at 8. Staff not very friendly. Probably not their fault since they have to deal with irate customers because their employer is too greedy to hire another couple of employees. Inconvenience customers and have employees take the brunt of complaints - great way to run a business! My out of pocket cost is around $100 and I'm sure my insurance is paying a lot more (of my premiums). Good way to treat those who pay for your services and the people who actually do the work.

Me and my husband had to go for routine blood work, so I made appointments online for both of us. We got to the lab and they were extremely busy. When they called us to the back I asked if my husband can go with me since I have severe anxiety. I went first. The woman began taking my blood, which wasn't as bad as my last blood work where my arm hurt the whole day and the following. Next up was my husband. His went well. No problems there.

Administration and billing - these are the most unprofessional, disgusting, uncooperative office with phone lines that are busy or not working. What a pathetic excuse for a so called professional company. Onsite service are fair to good.

This "business" by far the worst lab company in the United States. My doctor's office no longer uses this lab, due to the lack of customer service they provide, the answers/information they give, and their inconvenient timing when they send out an invoice. I was sent an invoice for $500 in April of 2016 when my date of service was October of 2015! Mind you that this invoice was sent after I had already filled out a hardship form as well as sending in all required documents and making a payment after my balance was adjusted.

My employer paid their bill in Oct 2015 and here in April 2016 I am still having to prove to them that it's been paid even after my employer faxing them proof again in Feb 2016. I requested to speak with a supervisor (Vicky) who refused to help.

My experience with Quest Diagnostics is horrible. I had lab tests done in October of 2015, and they didn't bill me for them until March 17th. I just turned 26 and my insurance under my parents just ended at the end of February. For about 2 weeks (March 17th included) I was uninsured. I am now insured through my current job. I would LOVE to know how they just so happened to decide to invoice me within the 2 weeks out of the entire 6 months that I didn't have insurance. They claimed they tried to contact my insurance company but that I am no longer covered. YEAH because you took 6 months to contact them and I wasn't insured under them anymore! They are trying to bill me for $100 and I will not pay it. I got lab tests done while I was still under my parents' state health care plan for a reason!

Working for Quest was a nightmare. Supervisors were not qualified for their position, accuracy truth be told - I know for a fact that I was more qualified to be a supervisor that 3 of the supervisors in my immediate work group. They do not bare about your home/family life. If your child has pneumonia & is in children's hospital & you have to take off work, under no circumstances will they give you any type of excused absence. So I requested to use some of my vacation days that needed to be used by the end of the year & was told I couldn't do that because they was not pre scheduled vacation days. The pay sucks. Policies are always changing but the specifies ate HORRIBLE at not passing the info along so when an employee does something incorrectly because they didn't know the policy has changed the supervisors still give you a write up.

Refused Service - Went to Quest lab for blood work, she said "We're closed." It was 3:20 and the sign on the door said close at 3:30. I told her that and she proceeded to say "We're Closed."

As a self-pay individual, received quotes from several labs in the $200 - $350 range based on the CPT codes required. Quest Diagnostics was the lab used by my doctor on the first visit and the bill was over $800. Giving them a secondary chance to match or beat other local labs, they failed on every level to even understand. First, let me say that I think the CS is outsourced which is unfortunate for them. When I called to inquire if they would match or beat the prices, the customer service rep says the following, "If you can't pay your bill, we can setup a payment plan for you". Really? So I told her, "it's not about paying the current bill, but if you would price match or beat on future lab work?" "Sir, prices come from Quest Diagnostics". I hit my hand to my head. Really?? You think?? I then made it clear, I was an entrepreneur, money was not an issue, but value was. Told her you just lost a customer. She seem confused, as I hung up the phone. Paid the bill in full same day.

In January 2015 I had blood work completed at Quest. I received a zero balance bill for tests covered by insurance. Ten months later I received a bill from Athena Diagnostics for $1500. Not only did Quest send my blood work elsewhere it went to an out of network lab without permission. To make matters even more scandalous Athena is owned by Quest. So Quest has figured out how to scam its customers into paying for blood work.

Even though I got my lab work drawn in an in-network lab in my own hometown, Quest continues to bill the state of the ordering physician which is NOT in network, resulting in a $5000 bill as opposed to the $75 bill it would be if it was in-network and billed as it should be. Caution with any use of Quest labs and get it in WRITING that you will be billed as an in-network draw, regardless of how sure you are that you are doing everything correctly. Ridiculous markup on lab fees versus the discounts given to insurance companies.

My lab tests were done on 02/19/16 and doctor for the report on 2/22/16, but my copy of the report should have been delivered to my iPhone app within a week. I have sent 3 email reminders but not getting any response. There is no customer contact telephone number to talk to rep and expedite the report delivery. It is not a customer-centric company.

I have been going to Quest for over 3 years now on a weekly basis. Lately though they have been double billing me online. I paid for a bill on 2/14/2016 in the amount of $5.63. It is now 3/4/2016 and that invoice has been put back up in my account as unpaid and now due. Even though I have sent 3 messages to them with no reply back telling them I have a bank statement proving I paid that invoice they still keep it up. I paid it anyways again today 3/4/2016 and will have to take them to small claims court which will now cost everyone involved a lot more. What do these companies think? They will keep getting away with this practice forever? Someone really needs to do an audit on that company very soon so people like myself can be reimbursed. This is not the first time either.

I contacted them to cancel my biometrics screening scheduled 3 months from now because by chance I was able to complete my screening today when they had an opening. They told me "our system cannot cancel your appointment at this time." Then they scolded me saying "next time do not schedule multiple biometrics screenings in the future." Really? I trying to help you guys out and you say it's my fault? That's your job and your system; It's not my fault you can't cancel appointments. It was completely uncalled for to SCOLD me for "using their system" wrong. You don't tell your customer he is wrong for trying to do the right thing. Ridiculous.

I am still seething after settling a blood test bill with Quest Diagnostics. What a ripoff! I have had the exact same blood work for my physical for the past 2 years. For both years the same exact amount of $674.22 was invoiced. A year ago the claim was paid by Blue Cross and Quest was paid a total amount of $76.00 as full settlement. This year Medicare only paid $42 and didn't approve all of the blood work. As a result, Quest demanded that I personally pay $358.65 or suffer the wrath of collections. They refused to accept any less. You tell me why Quest believes it's OK to charge 5 times as much just because I'm paying them instead of the insurance company. I'm counting this expense as the cost of education. Lesson learned - I'll never use Quest again. Beware my friends...

On Saturday, February 20, 2016 at approximately 11 am, I went to the Quest Lab on Richmond Avenue, Staten Island, NY. A women called me into a room. She was wearing a face mask on her chin. She asked me demographic and insurance info - all the while coughing, sneezing, and blowing her nose. After, she began to assemble blood collection supplies and don gloves. I asked her to please wash her hands and she refused! I pointed out that she was coughing and blowing her nose to which she responded that she was wearing a mask and she then moved the mask up to cover her mouth and nose. I again stated that she had to wash her hands and that she already had contaminated all the supplies. Again, she refused. That was when I noticed an open wound on her hand. I walked out.

They can't find my results. After 2 weeks of waiting for my results and several hours on the phone they still don't know anything about my results. I hate this company. PLEASE DON'T WASTE YOUR TIME AND MONEY ON THIS COMPANY.

They charged a $50 fee for ordering ONE lab STAT. They assured me that someone would call with the results within a couple of hours. 6 hours later after persistently calling myself to track the sample and the results, I got them. NOT A STAT lab at all. When I called to complain, all I got was "we are sorry but we don't offer discounts." Would not use this lab again. The technicians were not exactly the friendliest nor did management appear to give a hoop. I would rather try LabCorp next time.

I went in for STD testing at the end of the year after fully meeting my deductible. I found Quest Diagnostics through Zocdoc, because you can search for your provider and health coverage specifically. A facility was located close by my job therefore that's where I went. I arrived, checked in no issues (which included verifying my insurance). Greeted the doctor next, explained why Im there and he says "ok lets draw some blood for these tests." We walked from the doctors room to the next door where they took blood, and I was sent on my way. A week or less later, I received a call from someone in the office and all I got was "the doctor said you're good."

I keep receiving automated phone calls regarding Quest Diagnostic clients who have the same last name as I have but who are not related to me and do not live at my address. I have called them three times asking that they stop calling me. Each time, I explain that I live alone and the names they are calling about are not located at my address or phone number and I still receive phone calls.

Came in for testing for a work wellness exam. Was told it would take 3-5 business days for results (as stated on their website). My husband got his the next business day. Today is business day 11 and I have yet to receive my results. Whenever I call I get a runaround from the phone staff. Was first told on the 5th business day my results were being finalized. Was told on the 7 business day that my tests had not been completed and she would put in a ticket. When they called back regarding this ticket we were told my results were being finalized and I should have them the following day. The following day I was told it would take 5 business days and that my results were under "review".

The Quest Diagnostics lab at 561 Lincoln Ave in Bellevue, PA Lab was extremely understaffed. One person worked as a receptionist, cashier, lab technician, physical examiner. I made an appointment and waited half an hour past the appointment time, at which point I was expecting to be taken in, as I was the next person on the list with an appointment. Alas, that was not to be. Sharlene, the person working there that day, insisted on taking in a walk-in ahead of me. She was unapologetic and couldn't care less about the situation. Unfortunately I couldn't wait any longer and had to leave without getting my tests done. Appointments are quite useless at that location.

I went to Quest Diagnostics in Ocala, FL on 10/29/2015 to have blood work done like a couple of other times, when an employee calls me inside her office and starts interrogating me about some unpaid bills which she said were mine. I try to tell her that that was not my bills, that I didn't owed anything to Quest. She would not listen, even when I told her the doctor was not my doctor. She then took an attitude and kept on interrogating me, then another employee got involved - I don't know why - and would not allowed me to speak on the phone with someone that could solve the problem, kept telling me not to speak.

I received a totally unexpected bill for $218.48 from Quest in mid-August for a homocysteine test my doctor had ordered. Since I had this test at least twice before which was covered by Blue Cross HMO before I changed to Aetna, I was surprised that Aetna Medicare Advantage did not pay for it. I called Aetna and they referred me to their website which outlines their reasons for denial of coverage of the homocysteine test. Of course I strongly disagree with their (supposedly) science-based analysis of the merit of the homocysteine test for cardiovascular risk (and assume my doctor did also, since he ordered the test), but was helpless to change their denial of coverage in my case.

I made an appointment. When I went to the window and told the employee he said "take a number and sit down". Then I was one number later because while I was at the window another customer took a number. Then I was called up for my info. The employee was very rude. He asked some questions then said and I quote "SIT". I wound up waiting after the customer that came in and for a 4:30 appointment. I waited until 5PM to have my blood drawn. I called the complaint line. The girl was nice and said someone would contact me soon. (24-48 hours) No one did.

I had an wellness appointment with my primary doctor on March 27, 2015. I wasn't suppose to have any co-pays due. Quest sent me a bill for a co-pay, I contacted them to state my case. They said I have to contact my doctor to change the codes. I did that and still do not have a refund. Quest doesn't do anything to help the customer on any behalf except send bills to collect co-pays. I have been back and forth with the doctor, insurance company & Quest still to no refund.

I don't normally vent online, but I cannot comprehend how 3 lab tests that my Doctor ordered, billed to a code, my insurance company would not accept, will cost us over $1,000 from Quest Diagnostics. But had they been billed to a code accepted by our insurance company would have only cost the insurance company $166 (covered 100%). I cannot wrap my head around the discrepancy. Even the employees cannot provide a reasonable explanation.

This is from the Woodbourne Road, Levittown, PA office. My appointment was at 10:00 AM, and I was 5 minutes late because the address did not include the building number, so it took me a while to find the correct building. I was taken back to the draw room at 10:20, and I had orders from 3 different doctors for routine blood work. The woman in charge yelled at me because she did not want to do 3 orders at once because the paperwork would take too long. I offered to come back at another time, and she said "no." I told her my doctors tell me to come when I have them all at once so that I only have to get stuck once and that I've always done it, just not at the Woodbourne location. She immediately had an attitude and said that she's been there 30 years and their policy is to come in for one doctor at a time. She sat at the computer and did my paperwork for 25 minutes while I quietly waited.

My husband's company requires biometric screening for healthcare. In the past you used to be reimbursed for completing. Now after ObamaCare, our healthcare has gotten substantially worse with out of pocket expenses and we are only penalized $1500 each for not completing biometric screening, no incentive to complete. I refuse to use the Quest Labs to complete my screening as they are far away from my house and I have heard from his co-workers of employees waiting an hour or more to complete a simple venipuncture and you have to be fasting for this. My labs are always really good numbers, my waist size is 24 inches and my BMI is lower to normal range and I have never smoked.

Billing department personnel had copies of front and back of insurance card, but because they saw CIGNA, they assumed that it is the regular CIGNA and call their 1800 #, at which time they were informed that my son was not covered. If the lazy person would have done their job correctly and contact the number on the back of the card, my insurance would have paid the bill. As it was, nothing was filled with the insurance company and a year later I am getting a call from a collection agency requesting I pay them over $1,000. LAZY, LAZY people in the company and make the patient suffer for their incompetence...

Apparently, Quest Diagnositcs just wants your personal information for some reason. They claim on their website if you sign up for MyQuest, you will be able to review your labs within two or three days of the testing. I have waited for over two weeks, and my labs are still not there.

I completed blood work with them a few months ago and was a month late due to financial issues. However, I did pay my bill via invoice number attached to letter on the mail. It was only $40. This was in June. It is now the end of September and they still claim I owe them money even though I told them on the phone I paid it and I'm still getting letters in the mail saying I didn't. I'm not sure whats going on but I after all of this I never want to hear from these people again.

My physician uses the services of Quest for lab work. It has not been a pleasant experience. I have not gotten ANY of my results, although I've requested them several times. They have NO problem sending out bills for the lab work, however. Why am I paying for labs that you probably did not even complete?? It is ridiculous. Then, if you go to their site, there is the option to "upgrade" your account to see past lab results. Why do I have to pay to see results that I HAVE ALREADY PAID FOR?? This is ludicrous.

When a friend from China, visiting the U.S., had a medical problem, she used the little she had to see a Doctor. Unknowingly and without her consent they took a swab from her Virginia. She paid for a (2) scans and two Doctors visits. Then got a bill from Quest for $1100 + for blood work that wasn't even taken. She has no money to pay this charge. Especially when NO blood was taken. This experience has given her a bad impression TO SAY THE LEAST of our American healthcare system. There are many people without insurance in the states but when people like Quest take advantage of the sick and people in need they need to be convicted in a court of law. Especially when they are kicking back 25% to the Doctors. I have had bad experiences in the past with Quest and they have put me in a financial hole. With the price of healthcare today it is a catastrophe when you get sick. How and where do you turn to address this problem.

If you are considering going to this laboratory, please read this first! First visit I waited in the waiting room for 15 minutes listening to the two employees talk about "House Hunters" and not even acknowledging I was there. When my blood was finally taken, the needle was adjusted while still in my arm. I suspect this is why I had a massive bruise for over a week after, which has never happened before.

My wife and I have been waiting for test results for over two weeks now, when we were initially told the test results usually take a week. After 14 days of waiting, we contacted the doctor who will be reviewing and providing us with the results. His response was that "Quest usually takes longer on this test, and I honestly haven't been given a good reason as to why." This test will tell us if our first child is healthy or not, and this isn't something we really feel like waiting on. I have contacted their customer service and am now seeing if I can cancel the test so we can go to a different facility. At best, I will attempt to only pay a portion of the fees incurred but based on some of the horror stories here, I don't anticipate that being easy. 'Merica!

I went to Quest as usual for blood work because my specialist needed an in-depth look at how my life-saving liver medication had taken a different turn. This medicine can kill you if not monitored. I was told by the lab lady that Quest is under new management and they want 50.00 on the spot or I get no lab work done. I've been doing my best to pay them monthly but it's not enough now. The consequences are that there are many elderly and children who are going to get hurt. I have insurance but that's not enough. It seems my life is only worth 50.00 to them.

Quest did my blood work and did not fill out the insurance forms correctly then billed me because the insurance did not pay them. I called them 5 times, my insurance BCBS called them 6 times, and my husband's union rep. was on a three way call with them and the insurance company trying to explain to them how to bill the insurance company so they could get paid. They said they finally understood and would change the billing, but they did not do it and bill me again and again for two years.

I had blood drawn on July 14th and have been trying to find out the results with no luck. The Dr's office called to see about them and they were told they had messed and they were looking into it and if I'd like to go in for a redraw they would resubmit the orders. I decided since they were looking into the problem I would wait to see if they found the results before going back. I emailed Quest 3 times with no response from them. Trying to find out anything from Quest has been very frustrating and I would not use them again if I had a choice.

I absolutely hate QUEST DIAGNOSTICS. They make it nearly impossible to deal with!!!!!!!!! Unfortunately since we are a clinician's office we have patients that are only covered by Quest. They are constantly losing lab results and when asked what happened so I can explain to my patients they almost always give me the answer "I DON'T KNOW"! Which is frustrating as a practice because they don't even offer to find out. They have poor customer service skills and always seem to be in a bad mood.

I was at a Quest Lab some years ago and I tell you the service is sooo poor! They are not friendly at all. In the state of Delaware, customer service is sooo poor in that state!! I do not go to Quest or Lab Corp, they are not friendly at all!! I have my friend to draw my blood and she drops it off for me and she experienced the same thing. All of us is not lying, the corporate officers should drop in themselves and see what we customers are talking about!! You know that show where the bosses shows up on the job and work with the staff in incognito and let them see for themselves! They stick you hard! My friend Josephine, when she sticks you don't even feel it! Amazing!

I have an upcoming semi-annual checkup with my primary care physician and went to Quest Diagnostics for my pre-visit lab work. I have ConnectiCare Medicare health insurance and Quest is the contracted lab. There was no extraordinary testing done like genetic or anything out of the ordinary. But when I saw the bill and what ConnectiCare paid, I nearly fainted. The total bill was $954.76. The technician took about 2 minutes to draw 3 vials of blood. I gave Quest a co-pay of $25.00 and ConnectiCare paid Quest $239.81.

Quest Diagnostics is billing me for tests already paid for by my insurance company. Quest Diagnostics is a tier 1 HMO provider for my insurance company. They have been paid, but continue to harass me with bills and have now turned me in to a collection agency. I have no deductible or co-pay with my insurance. Now Quest Diagnostics has turned me in to a collection agency, and have billed my credit card $100 without my permission. I have mailed them EOB's from my insurance company and they have been FAXED to them as well. I have spent hours on hold just trying to reach their billing phone number. Staff at Quest Diagnostics facilities refuse to answer any billing questions at their local facility, hours of wait on hold if you try to call them. I have used Quest Diagnostics customer service portal and the only response from them is a form letter in email.

I am extremely disappointed with the service provided. It's a shame that a company that is supposed to provide with excellent care cannot find the blood samples of a patient. I was at the Quest Diagnostic in Freeport road in Pittsburgh, PA last Wednesday and now I have been told by my employer that the samples were lost.. that Quest Diagnostic cannot track where these are and that I will have to repeat the studies. This not only delays my starting date at my new job, but also forces me to undergo a new blood draw. This is completely unprofessional and I will make sure to have this review posted online.

Quest diagnostics in Ocoee, FL employees are rude, insensitive, and unprofessional. On top of that, even if you have insurance, they put a large dollar amount hold on you credit card. All three women behind the counter looked and acted as if they hate their jobs and took their frustrations out on me. Hope my insurance will let me go to labcorp...

I made an appointment for a 3 hour GTT exam at 8 am and when I got to the lab they told me that they couldn't take me because they close at 11am. They sent me to another lab and the same thing happened, they close at 11:30am. They have an automated system instead of a real person to schedule appointments, and of course the automated service does not know what time the labs close for lunch or whatever. I had to be fasting for 12 hours before the lab exam and I am pregnant.

Foxboro, MA lab - The lab tech demands a credit card to perform routine blood draw required for annual physical exam by my Dr. Although my Cigna plan has full preventative care coverage for routine lab (and the associated physical) with a zero co-pay responsibility. They claim franchise centers send all subscriber info to a centralized Billing Dept. I would have been denied service if I didn't produce a card. Tech informed I had a prior history of vasovagal and best to recline when getting blood drawn. She was clearly annoyed to have me setup in the other chair, asked if I'd like a lollipop.... rude and unprofessional people that should be working in a job that they don't interact with the public as they clearly do not know how to act professionally.

Went to Quest Diagnostics in Ventnor City NJ 08406, this company generates more than $7.5 billion in revenue but can't afford to have a sign on their building. The sign reads ABSECON ISLAND MEDICAL something, on top it there was only one employee who was working there. She was nice and friendly but had to handle more than 20 people waiting for drug tests.

Given a choice, I would never use nor recommend the services of Quest Diagnostics. I fortunately have another lab that I can use that is approved by my insurance company. However they are approved by my husband's insurance company. I spent two hours of my valuable time on the telephone this morning attempting to speak with someone regarding a billing issue. (This is the second time for this same type of billing/payment screw up made by them.) I find them to be totally unhelpful and incompetent.

Went to a Quest facility and got a drug screen. I made an appointment online the previous day. I was about 10 minutes late, but they weren't busy, so they got me back quickly. That particular day they were having computer issues and so had to fill out the forms and do everything by hand. This made me leery but I figured everything would be okay. Fast forward two WEEKS and the employer says they haven't gotten my drug screen results. I call Quest to see what's going on using the little receipt they gave me if I had questions and was told they couldn't tell me anything because the employer is the client, not me.

I received a call from a collection agency that I have a new outstanding balance. I know that I have paid said bill, and I have the reference number associated with the payment. I will be contacting the ** responsible for possibly putting my credit rating at risk.

I have been reading here on this subject for a while now, and see all the bad, but when things are good, no one can seem to write. I just want to say in this day and age, workers do several jobs, and so it may seem to the patient that we are rude or taking our time, let me explain. Rude can be misconstrued by a "receptionist" actually concentrating on the task at hand, so that all insurance info is right, so that you don't get "unpaid" bills by your insurance company. If your Dr. doesn't put the correct DX code on your paperwork, you will get billed. It at that point is not quest's mistake, it is the Dr.'s. The Quest "receptionist" really phlebotomist is not trained in billing. So this is why there are numbers to call to discuss your bill. Call the right number and you will speak to a person, just ask a quest receptionist for that number.

I was referred to Quest by my doctor, who told me that I did not need to make an appointment and that I would just have to drop off lab samples. When I arrived to Quest, the waiting area was packed, and people had been waiting for over an hour. There were 3 women working in the lab who couldn't care less about the patients, which included very elderly people. The staff was beyond rude, clearly uninterested to see patients, and made it very known that they did not want to be there. When I was called, the nurse did not shut the door, had her personal music playing, and then proceeded to take a personal call and leave me waiting to have my blood test done.

I was given the papers to receive a drug screening as part of a job offer, and went down the day I got them to have the test done. A week later, I received a call asking when I was going to get the test done. It turns out, these people had not only filed me under the wrong employer, they filed my test results incorrectly. I'm not sure how this happened, considering that I was the only one there at the time.

When I asked if the Lake Placid office if they "participated" in my health care plan, I was told "yes"... Upon receiving a bill from them after my insurance plan reviewed it, I was told they "accept" all insurance. Big difference and they don't care. I was told to speak with the specific office where I had the work done, and we all know where that will go. No wonder my insurance company no longer deals with them, and I find out after the fact. I let these shady folks knows that I will pay my bill... $5 a month over the next 9 yrs. Watch out for these characters!

In 60 plus years of contact with health delivery and associated services in the U.S. and abroad - some of these as a professor of public health, I don't think I've ever encountered a system as incompetent and poorly organized: ill-informed staff, misdiagnoses, as user-unfriendly as a website can be, and wholly inadequate information. Give the system a try and see how long it takes to speak with a real person - in an effort to get the most basic information. Bottom line: Don't waste your time.

Ridiculous! On 4/24/15 I was to get a pre employment screen... A simple drug test! I sat there as they fixed equipment! Stay away from this place! Unprofessional! These are the most rude people. No process here. Owners argue w/ the customer.

When asked for payment, I handed the technician the wrong card. After being inserted, it declined payment. I was anxious to have the test done, so handed her my personal VISA card, thinking I would be reimbursed. That was September, this is April. I hope to get it eventually but it isn't pleasant. The technicians refuse to even discuss payment details, and it is a mystery as to where to find Quest people who do. I finally found someone among my medical insurance providers that seemed indignant enough to TRY to follow up on it. I will let you know...

I had blood work done at the Community Med One office in Zebulon on 4-6-15 as a follow-up for pre-op. I was informed that Quest Lab could not find my lab results on 4-15-15. I was re-tested on 4-15-15. I cannot schedule my surgery until these test are completed. The time factor is unacceptable. Should I trust their results since there appears to be very poor quality of customer services?

Needed a blood test for a second opinion and my doctor recommended this company. Went to my insurance company's website to confirm they were in network. Confirmed! Went to their website to ensure that they accepted my insurance and it was on their list. When I went to the local lab I asked if my insurance was in network, and also confirmed. It is now five months later and I'm still struggling to get the insurance company to pay for this lab work. When I called Quest to explain what was going on I was continually interrupted during my explanation. They are rude, even obnoxious. I would NEVER give this company my business again! Ever!

I had genetic testing done during my pregnancy, ordered by my doctor. The doctor ordered 19 tests. The phlebotomists at Quest Diagnostics were clueless as to what codes to put in the system since they were not familiar with the tests and put in some extra tests. This resulted in Quest ordering the wrong test, particularly test code 81223, Cystic Fibrosis Full Sequence, which was NOT ordered by my OBGYN and my insurance company AETNA denies and for which Quest charges me $3,380.

I had my labs drawn at Any lab Test Now for the advertised price of $99 for the set of thyroid labs I needed to have drawn. They asked if I had a doctor's order and insurance so I gave my information believing the price would be the same. When I got the bill from Quest, for the exact same labs, the price was $483.00 not covered by insurance. I repeatedly requested that they adjust the price to the advertised price and pointed out that their price exceeds other labs by hundreds of dollars. Not only were they unwilling to adjust my bill, but responded in a rote, unconcerned and inappropriate manner. ** responded several times telling me to take it up with my insurance company, even though my insurer had nothing to do with the billing discrepancy. Reasonable requests are categorically dismissed. What recourse is there for the consumer? I intend to find out.

Gave blood and urine sample at my home and results from ExamOne: A Quest Diagnostics Company said I have a kidney/bladder disease. Went to my primary care doctor and had blood work done again through Sacred Heart Hospital and everything came back fine. I don't think I trust the results of this company versus the hospital lab. My husband's results said he's at risk for heart disease. Now he needs to get his blood checked to see if that's true. What a scare and pain in the rear to deal with false blood work. How do I trust ExamOne: A Quest Diagnostics Company over Sacred Heart lab?

I went to the Quest Diagnostics in Veronica Avenue Franklin Township for a blood work. While I was being attended with a long face and after waiting for her (she claims to be **) to enter all the information into the computer, I was trying to give her a copy of the form that I fill out to request for a copy of the blood work to which she replied that I should have given that to her right in the beginning of the process and there is no way for her to re-process that. So, I told her how will I know at which point to hand that form over to her if there is no written instructions on the form that explicitly says that or she could at least just ask me right upfront since she knows better.

In the two Quest offices I have been in, neither have demonstrated good infection control processes. Today in the Annandale office, I saw no hand sanitizer, the technician did not wash her hands in between patients. It was the same in Falls Church, the person was very busy jumping from room to room without cleaning their hands. Who governs these agencies?

In order to complete insurance billing I attempted to contact customer service and bill through the web. I wrote each departments twice. The 2nd attempt being 1 week after the 1st request for information. Apparently customer service is a non concern by Quest Leadership

So, I have two Quests close to where I live and Work. One is night and day from the other. While one is very warm and inviting, the other treat you like you're cattle. They herd you in from the main room, and if you're thinking you're being called to go in, they're actually put you in another large room with everyone else. The people are not pleasant at all. Second and they just started this, they now require a credit card up front and there is a $75 cap. So whatever the insurance doesn't cover, they recoup through that cap. I had two separate orders done on the same day. For one of them, they charged the insurance $798. The insurance only covered $27.00 and I got stuck for the $75 cap and they also sent me an email asking for an additional $40. The other hit was $75 and Aetna only covered $17. So I paid $190 for two lab orders.

You can read about my experience in virtually all the other reviews here, so let me bring up a point. This review site doesn't seem overly reputable. It collects private information from every single person who comes here wanting to post a review. Not just an email address, but a physical address, phone number, etc. All these 1-star ratings coming from people who are willing to give up such information to an unknown company online just to share the horrible specifics of their visit should tell you very clearly how bad of a company this is.

Beware! Never use this company. My daughter went to a doctor that used this company and this company coded something wrong and tried to have her pay for all the lab work which was covered by insurance. They started calling day and night requesting payment. The insurance company United Healthcare paid for the correct amount and told Quest that this other amount is not the patient responsibility and they had made a coding mistake. United Healthcare faxed and mailed them this information as well as calling and talking with them. I spent 6 hours that day talking with everyone and over 16 hours trying to clear this up. Everyone including Quest assured me that it was taken care of.

Went to get blood work for daughter as thought she may have genetic abnormality. Referred by our geneticist. Aetna denied the bill ($3,000). Said it was experimental. I tried called Quest to work out a lower fee. I can't afford $3,000. The Aetna rate would have been only $375. Neither doctor nor Quest sought prior approval from Aetna. I can't believe I'm the first person to have Aetna and this insurance and they knew it was going to happen. No one seems to have authority to help me. Now it is in collections.

I am writing on behalf of my husband who suffered a stroke some years ago and has a severe form of aphasia (language disability). After some insurance changes, we were asked to use the Quest office for his blood work. Today was our first visit there. The front desk staff was quite rude and disrespectful. The office was empty when we arrived, but the "bored-looking" receptionist asked us to sign in. Looking around the empty office, we didn't quite understand the sense of it - but we complied. I tried to explain to the front office person that my husband has to have his blood checked on a regular basis, and that he is used to going by himself. The previous office knew him and accommodated him. Anyhow, our interaction with the front office person (spiky hair and tattoos galore) was very unpleasant. We will have to contact his insurance to look at alternatives. He was very upset about the front office person's rude, but most importantly, uncaring behavior. Someone like this shouldn't be working in the health care system.

They no respect for the patients. On hold for almost 40 minutes trying to get confirmation of my appointment & see if they received the order from my doctor so I don't go in vain. In more ways than one! The biggest and the worst lab in the United States.

Opened a letter today stating it was a 3rd notice and is seriously late from Quest Diagnostics. It is a bill for the amount of $1,462.08 for lab work that was denied by my insurance, and not authorized by me either. I still don't even know what the charges are actually for and have not seen any bill previous to this or had any contact with Quest regarding this. The bill is dated for July 14, 2014 by a doctor who is not even practicing anymore.

Dingy, awful place. Rude receptionist. No ventilation at all. I have asthma and thought I would pass out in the stagnant sour air. I could smell sour sweat from hot customers. I couldn't breathe. Not that many people in the tiny waiting room but I was told it would be at least an hour and a half! I walked out of that dump and may report it to the health department.

WORST PLACE EVER!!!! I waited over 2 hours to get my blood taken early on a saturday morning, and then they were slow as ever. The woman working was nasty and mean to everyone waiting and even yelled at an elderly couple in their 80s because they asked how much longer. Woman there was rude to everyone there as people waited patiently. And she even took a lunch break as people waited and she left. I couldn't believe the wait time and the unprofessionalism. I've been to quest in babylon and commack and huntington, but THIS one is HORRIBLE!!!! Quest diagnostics really should fire them and hire new workers. Even after I finally was up, the woman didn't even understand what some of the codes were and didn't give me a full blood work. As my dr said, it was self explanatory and she was uneducated and didn't do the full test. And I had to go back to another place to finish the test because she was insufficient. THIS PLACE NEEDS TO BE RED FLAGGED!!!!

On Nov. 3, 2014 I did my Lab test ordered by my urologist doctor for my PSA. On Nov 5, 2014 I did a lab test for a general physical ordered by my family physician, including a PSA test. The Nov 3, 2014 gave a value of 9.1 (high), and the Nov 5, 2014 gave a value of 6.1. BOTH were done at the same Quest diagnostic place. My urologist doctor said that there is an error because six months ago I had a PSA value of 5.1 and it couldn't jump up to 9.1. I called Quest diagnostics Client services, and they told me "WE do not make mistakes". If my doctor believes that there is an error, HE should call an order another test. I don't think doctors want to spend time accusing labs, besides he gave me another order to do it again in six months. QD all treat you like a herd of cattle, and are not responsible for their errors. When you come to their Labs is like they are doing you a favor. Somebody should penalize them!!

My rheumatologist requested that I go asap to get labs before he could refill a much needed Rx. (I'm going to a New pharmacy) I got to Quest on 9th ave N. about 2:30 pm. I give info requested. I was initially told my labs weren't called in. Using my cell phone, I called the rheumatologist's office. Unfortunately, my conversation was not mute. (Something wrong with my phone. Everybody could hear the phone connect) After several rings, the Quest receptionist found the lab request. No problem...I thought. At least I brought something to eat just in case my blood sugar dropped. I was the "very" last customer called up with another customer. We were ushered to the same room where he was seated and I was left standing. She handed me a cup, which was my cue (I guessed) to go to the restroom.

Trying to pay a bill? Don't even try calling, there are no human beings on those phones. Trying to schedule an appointment? Don't trust their website, they'll tell you that you scheduled the appointment for some other time or day, if you do so, print the page, not that it would help you much with their staff, which seems to be glad to show you an attitude and to begin a verbal fight with you at any time. Have questions about your bill? Be ready to have a three way call with doctors and insurance, they will try to get as much as possible from you. If you dare to have you samples taken at their offices, don't look in their eyes, don't stare at the nasty bloody containers left opened, make sure you don't look much to their stained lab coats.

Quest is highly rigid and overpriced. This lab has the worst customer service I have encountered and I consider myself a very patient person. I have taken to my insurance company, Quest, my doctor, and even blogs.

Went to get my blood work done. Website said it would only take 20 minutes for walk-ins. I was there for a total of 2 hours and the nurses that work there have no personality, almost as if someone had died. I don't understand what they're paying them for if they don't like to deal with customers. By the way, this is the Quest Diagnostics in Sierra Lakes Parkway in the city of Fontana. I wish the insurance would provide a different place to go. What a nightmare going there...

For 2 years in a row it's the same story! I go and do my family's health screening so we can get a deductible on our health insurance through my company. Got our screening done, had the doctor fax the forms to Quest and then the fun starts. Last year we had to have the doctors office re-fax the screening 3 times! This year it's 2 times already and today I have to ask my doctor to resend the fax! Do people at Quest know what they are doing? The lady that took my call today when I was trying to track what happened to my health screening seemed like she woke up on the wrong side of the bed. Do they train people to be rude? Incompetence has a new name and it's Quest!

The first time I went to Quest I had an appointment scheduled for 7am. The Quest employee that was supposed to open the office forgot the keys and I, along with 15 other people had to sit outside on the cold cement for an hour before someone from another office brought keys to open the office. Most companies concerned about keeping customers/patients would have apologized and offered some kind of discount for that visit or the next. Quest did neither of these. That alone should have been a sign for me to find another lab to do my blood work, but I gave them another chance which I now regret.

At my annual physical my doctor sent my blood work to Quest. I had not been to Quest in over a year. A month later I received a bill for $800 for test with the indicator that my insurance information had expired and that I owed the amount. On the bill it indicated that I could update my insurance information online. I called to expedite the process during my workday. They do not have "real" people answering the phone and do not take messages. On the phone recording it said to update insurance information go online. Okay so I sat down today to update my insurance and all it will take is the primary.

I scheduled an appointment for 11:30 am. I arrived at 11:05 am. It wasn't very busy, but I was told that since I had an 11:30 appointment, I would have to wait until then. I waited until 11:40, but still was not called. I told the receptionist that I had an appointment for 11:30 and they then looked and said that they did not have the necessary paperwork. I asked why I had sat there for 35 minutes and no one told me this. They said that I had to wait for my 11:30 appointment. Is this for real?

The woman at the Alpharetta ga location was just scary. Her "customer service" to her looks were just scary. So rude/so unprofessional. Frozen specimen and blood tubes everywhere... Waited for 15 min. Was "greeted" with a shouting time. Just terrible. Would not recommend this place, as a matter of fact - I am telling the 6 people on my insurance plan to go anywhere but here.

On 5/19/2014 I went to Quest Lab for screening blood work with a doctor’s prescription. During the interview/cost estimating conversation with receiving nurse, we discussed what standard testing, like blood type testing, was to be performed, BUT “Genetic Testing” section were to be EXCLUDED. The nurse understood this and marked that section so that the tests under "Genetic Testing" would not be performed.

For a year I've been seeing an MD in Encinitas, CA who is trained as a naturopathic physician. After being on Levothyroxine for nearly 10 years, I wanted to switch to a natural versus synthetic medication to treat my hypothyroidism. After going through a bout of severe diarrhea, which forced me to go to urgent care last weekend, I've learned that I am now hyperthyroid. This morning I went back and reviewed my test results from the past six months. The TSH levels in particular are all over the place; there's no way that there could be that much variation with minor tweaks in the medication.

They have lost the blood my wife gave them, or at least (after 46 minutes on hold and disconnected) own up to their mistake. She had to drive 40 miles to have the test done. Unacceptable!

I am waiting in the sitting area of Quest waiting for water or for the woman in the white coat to call my employer. I wasn't able to provide enough urine. I have explained to her that my employer told me that they would send me another order to come back in Monday. She is very angry that I called my employer. She was going to provide me with a glass of water but is now not going to give me water. She has taken care of 3 other patients that came in after me. She was rude to the other patients too but wasn't angry at them. I was told that if I leave before she calls my employer or before I provide enough urine that I am refusing to be drug tested. 45 min later she has called my employer and is now even more angry. I hope to NEVER have to use Quest again.

I take a narcotic opioid medication and it is paid for by work-comp insurance. One of the hoops my doctor must jump through in order to prescribe is to send me for drug testing, specifically for this drug, to avoid issues of diversion. I knew about my urine drug screen at Quest for a month in advance. I arrived to find a dirty and disorganized office. When I finally was able to give my doctor's orders to the clerk he said he had not heard of the common medication that I was taking. I was amazed. I waited a while to be called by a tech and when she finally called me in she put me in a phlebotomy chair. I told her I was not here for a blood draw but instead a urinalysis. She became angry and stormed off to look at the orders again. She asked another employee (right in front of me) what buprenorphine was and how to test for it. She then looked it up online and researched how to test for buprenorphine. Again right in front of me.

On 7/14/2014, my company provided an onsite biometric screening for the wellness program through Quest Diagnostics. Although I work at home and do not have a vehicle, I took advantage of the opportunity to go into the office and have my screening done at the same time. Fast forward 2 weeks and I received a letter stating that my wellness activity was not complete because my weight was not captured. Let me assure you, it was. On top of that, the technician reported my height as 2 inches taller than I actually am and also reported that my blood pressure was high despite advising me that it was normal at the time. After numerous calls and hours on the phone with the Blueprint for Wellness team at Quest Diagnostics, the only solution I have been offered is to go to a Quest location and record the measurement again. To put the burden of correcting the technician's mistake on the customer is ridiculous.

My Mother has had lab work done at the Quest Lab across the street from Lodi Memorial Hospital four times this year. It is great that you can make an appointment and we (I am her CG Daughter). The Clinic is on level ground (Mom gets short of breath) and the P. Techs have been great/skillful. No venipuncture complaints from Mom. The down side is that the Doctor has NOT gotten the results in a timely manner. Last month it was a Medication level (med. can become toxic), and the Doctor had to Call for the results during the follow-up visit (Thank God it wasn't at a toxic level). This month, we have had to wait for the results that check her kidneys (BUN/Cr, routine tests) to see if she can have Another diagnostic test (chest CT w/ contrast). It took 10 days and Numerous phone calls for the Doctor to get the results, and her Kidneys are Not able to tolerate the contrast media. This has delayed her follow up diagnostic test. This Is Not Acceptable.

For the past five months, I have been in a battle with Quest Diagnostics for improper/illegal billing. My husband and I had lab work done at our doctor's office which was then sent out to Quest. Since then, they have incorrectly billed my insurance company numerous times even though I and my insurance company have told them where to send the bill. They have even been paid in full by my insurance but continue to demand I pay the full amount. My insurance company even sent them proof that they were paid in full but they continue to ignore this.

I believe that Quest Diagnostics (QD) has engaged in improper billing practices via the process of delaying billing for long periods of time to give the consumer the impression that its prices are good and/or their insurance is taking care of it. Following is the time-line relative to this accusation: 8/12/13 - Our son had blood drawn as referred by his PCP. QD charged a $15 fee that was labeled “Estimated Cost”. No information or discussions of possible costs or charges related to tests that were to be performed were offered by QD staff. 10/26/13 - My wife had blood drawn as referred by her PCP. QD charged a $15 fee that was labeled “Estimated Cost”. There was no reason to believe that there would be further charges considering that we had been to QD 10 wks prior and that had not resulted in any. No information or discussions of possible costs or charges related to tests that were to be performed were offered by QD staff.

The doctor ordered labs which I had done on 7-22-14. When I went for my follow up the doctor told me that they could not get the results from Quest and that I needed to call Quest. I called Quest and was told that the fax # for my DR did not work. I offered to get the fax # and was told they could not take it from the patient. Quest called my Dr office and told them they needed to have the APRN who ordered the test to call them with the fax #. When I called the Dr office they said that quest would not take the fax # from the secretary. I spoke with Ashley at quest several times and spent over an hour listening to excuses why they could not get the info to my dr. When I asked why they would not take a fax # from the secretary I was told that it was because the telephone had been rerouted. Today is 8-12-14 and the dr. still does not have the results of my test which were a Vit D and thyroid levels. So I am left in limbo. I will NEVER use Quest again, this whole scenario is ludicrous!!

They have all my insurance information and have once submitted and got paid. Now are refusing to submit and want cash. My doctor checked and they have my information, just refuse submit. Told my doctor I think they are collecting from patient then submitting the bill to insurance, double dip get paid twice. Anyone else going through this, how can we take legal action against them. They are doing the same thing with other patients.

I went in to Quest for a series of blood tests. I don't have insurance and pay out of pocket every time I get a series of tests done about every six months. The price is always about the same, 424-450 depending on the lab, location, etc. I went to Quest Baltimore, gave the prescription and asked the price. They could not provide a price but since I had been to many Quest locations in the past I took the test and agreed to be billed.

When checking in for blood work, a Quest Diagnostics Rep will take your driver's license and insurance card. The customer will assume by this action, that they are validating your request. Not the case. We received a bill for nearly $4,000 in blood work (which in of itself is insane) as our United Health Care Insurance does not cover Quest (They do not cover them as they charge twice as much for the same test as other labs). If the Quest Rep had told us that they did not take our insurance, my husband would have gone to LabCorb which takes United Health Care to have his blood drawn. After looking at all the others that this has happened to, it appears to be something Quest does intentionally and requires a class action suit!

I had blood work done at a local Calif. office 3 times. Each time I had to sign a form saying I would pay what Medicare and my secondary insurance would not pay. The third time I go to this office, I'm handed a bill for $74.91. Medicare rejected some of the tests. I wait for a bill and when it finally comes, I spend 2 days trying to find a phone number where I can talk to a real person. Not one phone number available to me worked or I was directed to some automated phone tree. I finally call the corporate office in New Jersey and get 2 new phone numbers for California.

I am physician that needed info today. Poor customer service. I requested lab work pre operatively to correct a known problem. Despite sending the patient early this morning, I never received the lab. I can no longer act on the results. I could not get any help from the staff and waited for 20 min on the phone for a supervisor who never picked up. Loss of business for you.

I went to quest diagnostics to check my TSH levels in jan 2014. They collected my blood and said that my TSH levels are 0.03. Again I went to quest diagnostics in may 2014 to make sure whether those levels are correct or not. This time they checked my TSH levels and said that it is 12. I was shocked seeing the report. How could my levels go from lowest level to highest level within this short time. I postponed my pregnancy because of this results. I got depressed seeing this results.

So, I'm wondering do they train the people that work at Quest to be rude? I was tested like a child and it was apparent that the lab tech did not give a damn. Problem was, I watched the other lab techs treat other patients the same way. It was ridiculous and the more kindness and courtesy I showed her, the worse it got. The lab is located at Baylor Medical Center in Frisco, Texas.

I went to a Quest Diagnostic office for routine blood work. Upon presenting my insurance card, I was told that they accept that insurance but could I provide a credit card if any items were not covered by the insurance. A few weeks later, I received a bill for over $300!! The insurance company did a pay for a single item as they do not work with Quest. I feel I was misinformed by the clerk, or I would have had the work done elsewhere. Other labs are covered in full. After calling Quest I was basically told tough luck, pay us. My account is now in collections and is hurting my credit. What a nightmare. To all, please do not use Quest as they put money first and not the patient and are either deceitful or untrained. Either way I would not trust them to deliver any of my future testings.

After I wrote a this review, the rep has subsequently contacted me and said she will try to resolve it. I will keep you posted. I gave them a star for following up with my case. However, I hope they will resolve it fairly therefore I am reserving my stars for now.

I went for blood work at their Babylon location, at 500 Main St. on 7/3 this year. After waiting 4 days for them to fax over the results to my doctor, I finally called their line (the only number they provide, because you can NEVER get the location phone number). They proceeded to inform me that they had no record of my visit to the lab. After being on hold, and passed on from operator to operator, I finally got a lady that informed me that she would fax the lab requesting the information, and for me to call back and ask for Barbara. Well... when I called back, nobody in the call center knew of a Barbara, so I started explaining all over again. This time a Linda, "helped" me, and said that she would call the mysterious location and get back to me in 10 minutes. Fast forward 2 hours, no Linda. When I called back the generic number, of course nobody knows who Linda is. STILL without my results and about to call a lawyer. This is infuriating.

There is NO way to get the results to my doctor!! First, they don't forward the results, as requested. Then, I call, get transferred to FOUR different departments and 45 minutes later, they tell me, "You're not in our system". They seem to have different departments for different regions. They can't spell my simple name right, and who the hell knows if I'm in their computer or not. IT WOULD HAVE BEEN SO MUCH LESS PAINFUL AND TIME CONSUMING JUST TO GO GET ANOTHER BLOOD TEST DONE SOMEWHERE ELSE!!!

The nurse in Quest cannot find my vein. My vein is too small and it is difficult to find. My doctor recommended that the nurse use the butterfly to help, but the nurse said it was not necessary and once more (this is the 3 time) could not get any blood to my lab test. But if I go to the Sacred heart, the nurses there can take my blood with no problem at all, but I have to pay a lot of money to the test. Shame on my health Insurance plan to be affiliated with Quest.

My insurance changed, so I have to use Quest now. The building looks nice on the outside, but the inside looks really rundown. The woman who signs people in is grumpy, she starts yelling if you don't get to the window fast enough and she doesn't tell you which room to go in to get your blood drawn, so you have to wander the hall until someone calls your name.

I received a bill from Quest Diagnostics. I have found out from my insurance company that I do not owe them the $25.00 that they (Quest Diagnostics) say I owe. They keep insisting that I owe them the $25.00. I have tried repeatedly to resolve this issue with no satisfaction. I would recommend anyone not to use them for any lab services. It is hard to get a hold of a representative at this company. I finally got a hold up a representative after about 20 minutes. I am very dissatisfied with this company.

On April 8th I was given a quantitative beta draw by my OB's office to confirm a viable pregnancy after a recent loss. My first draw went well however my second draw (on April 10th) was returned with the result of >2 which equates to negative. (This was even typed on the lab result provided by Quest). I was told by my OB's office that based on the lab results I was experiencing a miscarriage. This is obviously devastating following a previous miscarriage.

The Quest office in Mansfield, NJ is located in the same building as my doctor and they have an agreement with my doctor's office to send his patient's blood to Lab Corp if their insurance requires that Lab Corp be used. I went to this lab last year and told the woman who drew my blood 2 - 3 times that it has to go to Lab Corp or my insurance will not cover it (a step which should not be necessary as she has my insurance information). Of course the moron sent it to the Quest lab and my insurance refused to cover it.

I just received a bill from Quest Diagnostics for a routine urine culture for $58.60. I called the billing office to see why my Blue Cross Blue Shield Federal Plan Insurance nor TRICARE Insurance paid any part of this bill. I was informed that Quest is not connected to these insurance groups and they will not pay them. I was also informed by the Quest billing office that I should have my work done at Lab Corp from now on and not to return to Quest Diagnostics. If they had told me 10 months ago that they were not connected to my insurance company groups, I would have gone to Lab Corp at that time and not wasted my time with Quest. What is the purpose of having double insurance coverage if Quest cannot access it. What is wrong with this picture?

I had gone to my Primary Care doctor for a yearly type checkup. He ordered a number of blood tests to check and see if my medications were working properly. I was sent to their in-house lab, Quest Diagnostics. Prior to doing the tests, they 'demanded' that I sign a form stating that if the insurance company would not pay that I would be responsible. I thought that I had never had any difficulty with Medicare paying for blood tests, so I signed. Well, I think they have a reason for having you sign this document up front. When bills are sent to Medicare, they adjust the amount downward typically so the patient isn't overcharged. Hmm.

I am/was a patient for Dr. ** in Pennsylvania. For the last 5 years, all of the "tests" that were required to be analyzed by Quest have been paid for by my insurance. The same EXACT tests were done this year... and I received a bill from QUEST for nearly $400.00. I logged on their website and filed a "protest" and did not pay the bill... In the next 3 months, the same thing happened. I went into Dr. ** office and confronted her "office staff" about the problem. They then said that the medical codes were entered incorrectly. The bill then was paid by insurance company. Sounds like a "resolution"... nope.

I had nothing but a good experience! I was able to made an appointment early enough out! I walked in, they took me within 2 min of my appt time. They needed to contact my Dr for more information from my script. They worked with my doctor. They were very patient with me, as I am not very good patient. I do not like having my blood drawn. She distracted me and it was over very quickly! Thank you. I hope all of you have as good experience as I have had!!! :)

The tests were ordered by doctor's office on October 1st, 2013; my bill was mailed on March 23, 2014. In the meantime, the insurance paid their share. I called the Doctor's office (had no recollection discussing the test results and did not get any copy I requested); they did not have them either. Now, blood test results are time sensitive items (there must be some rules - one week, ten day, two weeks?), not some merchandise with delayed shipping but retaining the original usefulness. I refused to pay the bill, but I keep getting it. The pathetic part is that the insurance (Aetna Medicare Advantage PPO), whom I contacted, seems not to care a bit about the money they paid for nothing. Go figure.

I am continuing receiving bills for service that the insurance company has or should have paid. I have not been able to talk to anyone at their contact number. Is this their way of conducting businesses? Bullying sending threatening letters? Way to go Guys. How many people just send money, instead of questioning the bill?

Quest Diagnostics will not perform a lab test without getting a credit or debit card number from you. Even if you have all of your insurance information and government ID and are in good standing financially, they will not take a specimen and process it without a credit or debit card number. This is discriminatory and is dangerous. Other labs like Labcorp and Bio-Reference offer the option to pay by card, but DO NOT REQUIRE IT. This is a wrongful practice. Now you know!

It seems like this lab does everything possible to discourage giving them insurance information. Maybe they think if it's difficult enough, patients will give up and pay the full amount before an insurance discount, and without them having to process through insurance. Easier and cheaper for them - more expensive for us. Twice in the last month, my husband had lab tests there and gave full insurance information. But the huge invoices came without being processed by our insurance. Though the invoice said the insurance info could be submitted online, we were blocked both times from submitting that way. A call to the company results in three levels of unnecessarily long messages and choices before being able to speak to anyone and give the information. And they didn't even retain our information from the first set of tests to the second one, only a week later. We'll be trying another lab next time!

So I had to deal with Quest the other day. One person working, long line. I had a stool sample for c. Diff. test. After a long wait, the worker finally called me up. Asked me what they were testing for. I told her there should be an order for c. Diff test from JHU. She looked for two seconds, said the only order she saw was for Calprotectin. I said that was already done a few weeks ago. She snapped that it was all she saw, so she charged me my $30 and took the sample. I called the doctor, who confirmed that the order was in the system and should have been seen by Quest. He issued a new order, plus one for blood work. I have spent all day today trying to reach someone at Quest to verify they have the order. No answer at the office from 8:30-2:30. I called corporate HQ, a very nice lady tried to reach 7 local offices, no answer. So it is now 3:30, and the doctors are still waiting for the results of tests that have not been done. The lady at Quest HQ agreed with me that this is a terrible business model.

These people appear to be incredibly incompetent. I received and invoice 7 months ago that had an insurance number that was invalid from 5 and a half years previous. Either Quest or CVS minute clinic did not submit the current insurance info that was presented at time of visit. Seriously, I have emailed them, corrected the information as they request on their website, written them with a copy of the correct insurance card, called them each month to rectify, still they keep billing under old information. At this point, it's a joke. Let it go to collections. Collections will laugh........ What's wrong with these people? At this point, I am beyond angry, all I can do truly is laugh, and say, "WOW, really????"

I attended the 4372 Southside Blvd STE 304 Jacksonville, FL 32216 branch of Quest Diagnostics on Monday 03/03/2014. ** used what I thought was an oversized needle and the photographs show the results for Day 1, Day 2 and Day 3. I have been to other clinics of different names and the next day you can't even see that I had any blood work. From the photos it looks like it will take weeks to heal. You can't even make a real complaint on their website!