Quest Diagnostics Reviews

I went to the lab at the request of my physician, had blood work and a urinalysis done and was charged nearly $440. My sister who works in the health care setting was angry that they would charge a self-pay patient that much when they would not have received that much from any insurance company. Not even Medicare would have paid that much. They had the nerve to charge $45.76 for a urinalysis when they would have only have received at the most $4.48 from Medicare. Another test that they performed was for a Chem test 14. If Medicare had paid, that would have only been $15 and they had the nerve to charge $60. When she asked for a discount for me, she was told that the pricing was set by corporate. She asked for the 800 #. She called and spoke to a supervisor who would not budge and stated they do not do any type of cash pay discount for self-pay patients. It's such a sad state and then they wonder why the people feel the way they do. This is such a rip off!

Standard blood test invoice: My insurance received incorrect claim information, again. This has happened several times, and I got an invoice from Quest. Then I spent hours on hold, trying to get details on why the claim was not covered. After hours and unfriendly customer service at Quest, it got resolved and covered 100%. But I got no details as to what went wrong.

We are covered under medicare and Tricare for life. Our doctor ordered labs and we had them done by Quest. All of our insurance information was given to Quest before the labs were drawn. Shortly after labs were drawn, we received a bill for a couple thousand dollars. I contacted Quest customer service and spoke to the supervisor Roger who told me Quest did not submit to insurance companies and this was my responsibility. This took many months for me to get medicare and then Tricare to accept my claims but meanwhile Quest has turned us into the collection agency without any letter notifying us of this action. I found out when I phoned the customer service number and this was on their recording when I put in our invoice number. I continue to wait for the two insurance companies to process the claim. This is a needless waste of time on my part. If Quest would submit the claim, as most businesses would, this would have been settled quicker and more professional. The only thing I get out of this is to never use Quest Diagnostics ever again.

My husband and I are senior citizens. We have had several blood tests with more than one doctor. We didn't know that each blood test is given a different account name and you have to pay on each one. Some are several hundred dollars and we can't pay in full. I have canceled checks for 2 payments in October and they turned the account over to a collection agency on Nov. 4th. If I charged at Macy's in San Fran, Dallas, Vegas, Atlanta and New York, when I got home, I would have one bill, one total. I'm 78 years old and I cannot keep up with several accounts at each place. This is archaic bookkeeping if I ever heard of it.

On December 23, 2009, I received a bill from Credit Collection Services in the amount of $241.15 for services from Quest Diagnostics on the date of May 13, 2008. At the time of service, I was covered under GoldenRule Health care. Until the date of service, I have never received a bill in the mail from Quest Diagnostics. The reason why is because Quest had been sending the bill to **, Philadelphia, PA, an address that I hadn't lived at since 2006. Quest claimed that they had been given all of my information from my doctor's office of Michael ** and Kathleen ** of **, Philadelphia PA.

My son (Michael **) was sent home from school with flu-like symptoms on August 31, 2009. I took him to the doctor where they ran tests and started him on Tama Flu. Fortunately, his test showed he had the Type A flu and not the dangerous H1N1 flu. I received a bill from Quest Diagnostics for $318.00 which should have been paid by my insurance company.

My wife had contacted Quest by phone asking if they accept Horizon Blue Cross insurance and we were told yes. We went to Quest presented our cards and they took the information. After 3 blood works we have have been billed for the blood work. After contacting Quest, we were told they have not accepted Horizon since June of 2007 and we have only been on the plane since December of 2007.

I went to the Doctor for a blood test. I have abnormal bile duct enlargement. I received a bill from Quest Diagnostics. I told them I have Blue Cross Blue Sheild PPO. They said that the insurance company would not pay the claim. They could not give me specifics. The date of service was Nove 30, 2005. Blue Cross said the claim was paid. They would not give me specifics. Today, 9/8/2006, I managed to get online at Blue Cross. I was able to find all the claims made by Quest Diagnostics.

my son had lab work done 2-12-02, a claim with my insurance company cigna. cigna paid all claims. they were paid 2-15-02, cigna verified this information. But I am still receiving documents saying I owe 993.05 amd 99.30 for svc paid, balance is 0.

On Apri,21st 2001 my doctor sent the blood sample for testing for my physical check up to quest diagnostics as quest diagnostics participate in my health insurance plan ( Medical Mutual ) Quest diagnostics submitted the bill to insurance company for $482.65.