Quest Diagnostics Reviews

Madison, NJ

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About Quest Diagnostics

Pros
  • Quick service
  • Timely receipt of test results
  • Positive patient experiences
Cons
  • Billing issues
  • Poor customer service interactions
  • Inconsistent test result accuracy

Quest Diagnostics Reviews

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    Page 7 Reviews 867 - 1067

    Reviewed April 14, 2008

    My wife had contacted Quest by phone asking if they accept Horizon Blue Cross insurance and we were told yes. We went to Quest presented our cards and they took the information. After 3 blood works we have have been billed for the blood work. After contacting Quest, we were told they have not accepted Horizon since June of 2007 and we have only been on the plane since December of 2007.

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    Reviewed Sept. 9, 2006

    I went to the Doctor for a blood test. I have abnormal bile duct enlargement. I received a bill from Quest Diagnostics. I told them I have Blue Cross Blue Sheild PPO. They said that the insurance company would not pay the claim. They could not give me specifics. The date of service was Nove 30, 2005. Blue Cross said the claim was paid. They would not give me specifics. Today, 9/8/2006, I managed to get online at Blue Cross. I was able to find all the claims made by Quest Diagnostics.

    Totaling $4942.60
    I find that Blue Cross paid a total of $615.97 on the claims (all for the one day of service.)

    I now receive a collection letter for $735.30

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    Reviewed Aug. 20, 2002

    my son had lab work done 2-12-02, a claim with my insurance company cigna. cigna paid all claims. they were paid 2-15-02, cigna verified this information. But I am still receiving documents saying I owe 993.05 amd 99.30 for svc paid, balance is 0.

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    Reviewed Aug. 9, 2002

    On Apri,21st 2001 my doctor sent the blood sample for testing for my physical check up to quest diagnostics as quest diagnostics participate in my health insurance plan ( Medical Mutual ) Quest diagnostics submitted the bill to insurance company for $482.65.

    Insurance company dsid not pay the bill and Quest started sending me the letters for collection. I was talking to the insurance company so I sent a check for $43.25, so that I amy not be sent for collection. Later insurance Paid the claim under check # 9007569 dated 8-21-01 as per their calculation, which was toatl $96.13 in place of $482.65. I kept on getting the threatening letters from collection agencies and ultimately I paid 439.40 under my personal check # 1523 dated 2/11/02.

    I did not know the claim sattlement has been done by the insurance company till the time I wrote the check. As soon as I came to know about that, I called and asked for refund of my money $482.65 which I paid thru my check. I never heard from quest diagnostics. Please get my money back. Thanks.

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    Quest Diagnostics Company Information

    Company Name:
    Quest Diagnostics
    Website:
    www.questdiagnostics.com