Quest Diagnostics Reviews

I made an appointment for 2:10pm. I arrived at 2:05. At 2:30 I asked an attendant how much longer I would need to be. She was rude while telling me she had no idea and that she was busy and closed the locked door to the exam rooms so I left. I would rate this place double 0.

I want to express my deep gratitude to ** at Quest Diagnostics (18370 Burbank Blvd #108, Tarzana, CA). I have very difficult veins, and usually, it takes several attempts to draw blood — my arms end up bruised and sore. But ** was absolutely amazing! She found the vein instantly and drew blood so gently and professionally that I didn’t even feel the needle. It was truly the best experience I’ve ever had during a blood draw. Thank you, **, for your kindness, skill, and care! 🌷

Can always tell when Quest isn’t doing customer surveys after service. Staff goes back to being rude. No eye contact, 1-2 word answers. Communication is very difficult and leave me standing with sample in my hands, chatting with staff. Finally walked off.

Their billing is horrendous! Can't reach a person by phone. Got bill, got app, tried many times to put in ins info in. Finally did it. Messaged thru app, 3/5 day until reply it says. Messaged 5 times every 5 days. Then got 1st reply, they submitted my bill, then 4 replies saying same. They submitted bill 3 times under 3 different billing numbers. 1st one, actual bill number says it's paid. 2nd bill number (they created) says pd. 3rd one, again another bill number says I owe! I'm a senior widow on Medicaid and fixed income. And they kept billing Medicaid for same bill with different bill #'s until they're trying to make me pay. This was annual physical blood work that is covered. Stressed beyond belief over this and can't reach a person. Looks like they're committing medicaid fraud. Did call insurance to look into. Waiting for results of that now. I have serious anxiety issues and they're making things worse. Would give 0 stars if possible.

I went into a Quest location in Rockwall Texas this morning. The service provided by Kevik was excellent. Pleasant personality, fast service and above all she didn’t make it hurt 😀. I highly recommend this location.

There is no way to speak to a real person with question. I was going to have to drive 1.5 hours to a collection center but couldn't get a person on the phone to confirm one thing. Their entire phone tree is automated and does not address questions a patient may have.

If I could give zero stars, I would. I visited the lab yesterday to specifically ask if they had experience drawing blood from a 15-month-old child. They confidently assured me that their staff was well-trained and capable. However, when we came in today, it was immediately clear that they were not prepared. The staff had no idea what they were doing. The way they handled the baby was distressing—for both the child and her mother. It was a traumatic experience for everyone involved, and after all of that, they still failed to draw any blood. This was completely unacceptable. If your team isn’t equipped to handle pediatric draws, you need to be honest about that upfront. Don’t put families through unnecessary stress and pain.

Called Quest’s main line 866-MYQUEST and wasted over 40 minutes of my life. On hold forever, finally get a rep, and before I can explain anything, they transfer me… straight into another hold queue. Over and over. This isn’t one location’s fault. This is a company-wide failure. If you can’t handle calls, don’t advertise a number. Nobody should have to go through five transfers just to get an answer.

I made an appt at the Safeway location on Arapahoe Rd. I showed up on August 26 at 2pm for my 2p appt. I had an order from my dr. clearly stating the test I needed. The rude older incompetent woman took the order and told me that it was not a valid dr's order and was reading me my past tests requests in her computer for a reason I cannot explain.

Quest on Fremont, Whiteside Medical, Springfield MO lied and told me they were in network with Wellcare, but it wasn't true. I got charged for out-of-network services on blood work in August 2025 for $76. Ask me how I feel! Senior Citizen SSI only.

I am usually happy with quest but not today. I had an appointment for Sept 10 with a confirmation number. I went into My Quest to verify the appointment and it no longer showed in My Quest. UGH. I tried chat. That was useless. The live assistant didn't come on and it signed me out. I finally made a new appointment. What if I hadn't checked. I am also a bit worried as I had lab orders attached to my appointment. I no longer see the orders. I hope all goes well at my appointment.

Staff were rude. Check-in was difficult for older folks and they were spoken to rudely when they were frustrated and asking for help. Staff need to be more patient. Staff we slow, waited until the exact time of your appointment to call you back, even though no other patient was being serviced at that time. Ridiculous system, I understand making an appointment but let’s take care of people who are early/waiting while they don’t have anyone in the back.

Robotic facility with no humans. Extremely uncomfortable. I needed assistance and there was not a single person to help me. Your robots aren't going to help. Hire humans or go away. This company is a pathetic attempt at health care.

I’ve worked at Quest Diagnostics and witnessed firsthand the constant struggle employees face. One of the biggest issues is the extremely high turnover rate — almost everyone I met eventually left because of how they were treated. Management fails to communicate clearly or timely, leaving employees confused and frustrated. Important policy changes, like PTO payouts, are not explained well, and employees are often left in the dark.

What is with this huge company that can't hire people at each lab to answer the phone?! Too busy for customers/patients?! What a sorry excuse of a management system/leaders. Talk about a bureaucracy that COULD/SHOULD do things well! Can't even reach the local lab... have to go to 800 number to schedule an appointment, get answers. Pathetic. Would rate them as MINUS 50 if it were possible. A ONE is too high. So sorry Ohio Health has turned to them for labs.

Unfortunately, there was no Zero to choose. All of the representatives I spoke with were nasty. If you don't like the job, find something else to do. It is pathetic to do a job with misery. They have the worst customer service and a company that is no better. Use another company if you have the option.

Call for an appointment waiting and waiting nobody answered. Looks like Quest has one person working on the appointment room at any time. Nobody responds. Only the machine telling you about some other service but nobody responds to your call.

A single star is NOT even warranted. First, I have tried NUMEROUS times to resolve this with Quest directly – I have provided all the emails and correspondence I have had with Quest, including ALL proofs of payment with bank statements and actual cancelled checks. Their customer service and billing are so poor that I never received anything back and/or was able to get a live person to address this concern so they have turned me over to a collection agency. Again, sent MULTIPLE proofs of payment to Quest for this debt. In fact, they OWE ME MONEY! I paid this debt twice – once on 8/15/23 and again, 10/3/23. I have spent countless hours trying to resolve this directly with them and if they had any ounce of customer service, it would never have made it to a collection agency, which I did not deserve to be sent to since this was paid and proof of payment submitted.

Never ever, ever again. I was a walk in and given a one hour wait time. Only problem is I was the only one waiting and the only one there for almost thirty minutes. Finally thirty five minutes later others began showing with their appointments and it immediately put me behind five people.. I left in anger, drove to a Labcore Lab at a Walgreens, they called my doctor and they faxed the directions for my tests and I was in and out from start to finish in fifteen minutes. It would have been five minutes but we had to wait for my doctor's lab request.

I am writing to formally express my concern regarding a recent visit to your Oak Tree Road location (904 Oak Tree Ave) in Edison, NJ. During this visit, your staff attempted to draw blood from my one-year-old son three times, but were unsuccessful. This not only failed to meet the medical need but left my son in a distressed and miserable condition due to the repeated attempts.

Terrible customer service! Everyone has an attitude like they hate their job. Never get a direct answer from anyone because “I don’t have access to that“. I DO NOT RECOMMEND THEM AT ALL .. I liked Ohio Health better before Quest Diagnostics came. Everything was simple & easy & kind before they transition to Quest Diagnostics. QUEST DO BETTER! I only have one start because I had to.

I’ve never written a negative review before, but after an incredibly upsetting experience at Quest Diagnostics in St. Petersburg, FL, I feel compelled to share what happened — in hopes of preventing others from going through the same thing. A few days ago, I arrived for my scheduled bloodwork appointment. The woman who was supposed to assist me (I believe she was a nurse or phlebotomist) was shockingly unprofessional and aggressive. She began yelling at me, saying, “Yes, I was late to take your ticket because I was cleaning blood from another patient in the bathroom. Would you like to use a bathroom dirty with blood?” Her tone was loud, confrontational, and completely inappropriate.

I'm an independent physician and am writing a review because Quest has been so poor with their customer service. I sent a patient for testing for hepatitis.... ACUTE hepatitis... and his test came back positive, but Quest didn't get the results to me, EVER. The patient finally called, and after 2 weeks, was able to get the bloodwork results, though they had been completed a few days after the blood draw.

3 months to get an appt. No guarantees of service on arrival. Website is not functioning or clear for making appts and no one answers the telephone number provided. Unacceptable business practice. Consumers are often left with no choice. You have people in waiting rooms having to fast and sit for hours.

Quest sucks. Their technicians. Don't know what the hell they're doing. They butcher the patient. They butchered my son. They're non. They're not professional and they just suck. They should not be allowed to even be in business. They're horrible. Everything about them is horrible.

I opened a letter with a bill to my wife from Quest for $45. I called the Quest business office to see if I could pay on the phone. I was on hold for about 10 minutes. The rep. said that normally I could but their system was down. I decided to pay by mail. The next day when in a book store, I decided on impulse to call again and see if they'd let me pay without actually having the bill in front of me or the billing number. I was on hold for maybe 22 minutes. I told the rep that the previous day when I called, their system had been down and now I was calling back to see if I could pay without the bill number. She said, "Do you have the bill number?" I replied, "I just told you I don't have it." She hung up. I know the call wasn't simply dropped because when she hung up it went to the automated satisfaction survey.

I feel compelled to share what happened to my son at the Quest Diagnostics location we were referred to for his blood work, not once, but twice. This morning was absolutely heartbreaking. The technician attempting to draw his blood was not only incompetent, poking him multiple times without success, but also extremely rude and unprofessional. She kept yelling, “Other patients are waiting outside”, and repeatedly shouted at my son, saying “IF YOU MOVE, IT WILL TAKE FOREVER" while poking him multiple times.

Quest Diagnostics is getting worse and worse as time goes on. While the best phlebotomists I've ever had were at quest diagnostics, and I've always had a good experience with their staff, the corporate management of their facilities is disastrous. Calling a quest diagnostic center for customer service is non-existent, booking an appointment especially in the morning when fasting is required is becoming more and more difficult, trying to come in as a walk-in is even worse. I waited close to 3 hours as a walk-in and was never called, I would have booked an appointment but there was nothing available within the same month.

My daughter had a weekly screening test for MONTHS as part of an outpatient program. My insurance paid it, until suddenly one week they decided it was no longer medically necessary. Each week, for MONTHS, Quest accepted my insurance company's payment, at their contracted rate, which is half the billed rate. For the two weeks when insurance denied the claim, I have paid Quest the same amount that insurance had been paying. But Quest demands the full amount - same test, same patient, but I should pay double. Outrageous - and a rep on the phone just now told me "there is no appeal." No one to escalate my request to, no way to appeal, just pay up. Unacceptable.

I recently had blood work done by Quest, as that is who my doctor referred me to. In looking at what they charged me, especially for the Vitamin D test, it is about 3 times what 2 other labs in my area charge! Quest billed $276.66 for the tests and 2 other labs quoted $107 and $67. They also way overcharged for my General Health Panel. They billed $302.08, and one of the other labs estimate $98.00. (I didn't get a response from one of the labs on this code). For the lipid panel, Quest billed $169.43, and the other 2 labs estimated $62.00 and $31.00. I'm currently trying to get in touch with Quest on this. Unfortunately, I already paid them. Now I need to get a refund. Will follow up with what happens!

I have never waited this long for results! Uh shame on you! I will never use you again! You suck, you suck. I have to keep saying how much you suck! Care about patients again! Why does it take so long? Cleveland. Clinic same day!

Had an appointment and waited and waited. What's the point in making an appointment when you have to wait so long. If I ever have to do labs or anything else again I will use LabCorp. Don't waste your time with Quest.

I arrived on time for my appointment, and watched as every person in the waiting room, including at least 1 person who arrived after me, was taken ahead of me. When I was finally taken after waiting more than 50 minutes, I told the phlebotomist I was concerned about my 1-hour meter, and she appeared to deliberately drag her heels. She also took multiple tries to find a vein, leaving both of my arms a mess. I was lucky not to get a ticket, because despite my appointment, I was in the office for about an hour and 10 minutes. This was the worst experience I have ever had in a lab.

I have had a great experience at Quest Lab, especially if I get Ms. Eileen **! She is an amazing Phlebotomist. She always finds the right vein to draw my blood, and she does not hurt me. She is very professional, kind, lovable, and makes me feel heard.

Why did you contact me without my consent? I did not request you via Email! I did not sign up for you! How did you get my email? You should have not contacted me without my consent! Reports Scammer to Microsoft.

I had a terrible experience there, complained and now they are ghosting me. I am going to find a lawyer and now sue. Please go elsewhere for your blood draw. The negative reviews you read are true. I went to the baldwinsville ny site and never had this attendant before. It was an awful experience. I am making my suit open so others can join.

Five months ago, I was sent a bill for some lab work I had done. I promptly paid off the invoices on their website and was surprised to learn one of them still came up as outstanding. They took the money, so I emailed them a copy of my credit card statement proving it was paid off. You'd think they would correct this immediately? Well, you'd be wrong.. I have spent the last five months REPEATEDLY emailing them proof of payment, and I continue getting invoices sent to me indicating it hasn't. I already told them they have till the first of March before I take their ** to court and report this to the State. I wish I could give this GARBAGE criminal enterprise masquerading as a company a negative five star rating.

Tried to reach a live person, no possible way to speak to live person. Wanted to confirm they had received doctors lab request. Made appointment, waited an hour after appointment time. Then they said they did not have the doctor's request and we would need to go get a paper copy!!! Went to doctor and got a print out of the order he had sent the previous week. Then went back and had to reschedule appointment for 1.45 later that day. They would not take me back in my original appointment!!! My wife has a different lab she goes to and never has these issues. Terrible organization, I feel bad for the employees. They need to find a better company to work for!

I had a very NASTY MANNERED technician. I believe she cared more about her makeup that morning than her patient's feelings. She shhhhhed me in mid-sentence and I had to remind her to say, "please" when she gave me a request to position my arm a certain way due to her height restriction. Don't make your problems my problems. Give her more customer service Ethics training.

I made an appointment three months in advance, but when I arrived I found I was not in their system. I inquired about it and was told to go home and reschedule, I said that would work and they said to sign in as a walk-in and it would be 30-60 minute wait. After 45 minutes and watching other walk-ins that signed in after me get taken in, I checked the kiosk, as there are no counter persons, found nothing about my status and signed in again. After getting the attention of an employee, I asked about why I wasn’t taken in and was told the computer showed I had just signed in even though she knew I had been waiting well over an hour and said they go by the computer and it would be another hour. After leaving, customer service was even worse than the people at the Costa Mesa, CA location. I guess they feel no need to treat people well because we have little choice of providers. A horrible company.

After the VA pays veteran balance is zero....Quest contract with VA..Quest knows this...Quest doesn't care..They send veteran balance to collections..Then knowing the contract balance zero..Quest wants Triwest.. Explain of benefit which Quest knows this already...There's so much on Quest. RAID this place.

I have been to two different locations in Palm Beach County in the past few years. The experience has been consistently disappointing. Horrible customer service. Rude and Unpleasant and Unhelpful technicians. The atmosphere is as they all hate their job or their customers. The last time was extremely painful and they got my vain so damaged it was bruised for days. It seems to be getting worst every year. Not sure why this is allowed to continue. I will not be going back.

Never go to Quest Diagnostics on 98 in Panama City Beach Florida. Their closing time is 3:30. I signed in today at 2:40 and waited till there was just one man left and myself. He had signed in around 2pm. When the tech came to the door he asked her why he had not been called she explained (which I understand) they take pre-appointments first. Then she told him he would need to come back tomorrow on Thursday and he was very upset verbally asking to speak to the supervisor. When he told her he wasn't leaving till he got his blood work done, she rudely told him she would call the police. When he left I asked her if I was going to get my bloodwork done again, she said very rudely, "You (me) heard what I told him, you will need to come back tomorrow. We close at 3:30." it was 3:15 at this time.

I went to the Quest Wading River office for my bloodwork. That’s the best place to go. I was greeted by Nancy G. She happily came out and helped me sign-in in a new way and immediately took me back to a room. We chatted and she was as pleasant as could be. When you have to fast and it’s early in the morning, you need someone happy and pleasant first thing in the morning! It only took her a blink of an eye to find her vein, take the blood and be done!! She knows her business and does it well. She certainly started my day out on a happy note! I even got a star! Thank you Nancy in Wading River!!

Appt., 12/24/pm. Midtown Manhattan. Was in building due to earlier app't. Accommodated as a walk-in. Pleasant tech. Nearly three weeks later: no test results. Nothing sent to PCP; no access online. "Unsurpassed diagnostics and innovation"? Lord have mercy.

Quest Diagnostics has horrible customer service. I had a lab drawn on Dec. 06 and the results were to be back within 15 days. After several days and many hours on the phone and several promises that were never kept to call back. On Jan. 08, I finally was able to find out that the test was not performed because the sample arrived at room temperature. Why does it take a month to find out the test was never performed?? No integrity, poor customer service.

Doesn't take Walmart Blue Cross Blue Shield for lab work. Billed me nearly $1000. Then sent it to collections when I was unable to pay. I don't qualify for financial assistance because I'm not 400% below the poverty line. 400%??? What the actual hell?? This is beyond evil. This is American for-profit Healthcare. Ask your doctor if Quest Diagnostics is where your labs will be sent. If yes, get angry and tell them no. We need to start fighting back!

We had test results ready in 5 days of blood being drawn. Due to worker negligence, results were not faxed even after multiple phone calls and assurance that they have been faxed over. THEY DO NOT HOLD ACCOUNTABILITY WHATSOEVER. This was not for the reason that these results take time. 3 MONTHS LATE! At that point, our results were useless. Speaking to The Billing Executive supervisor, he stated this is not an appropriate reason for a refund. We spent a total of 20 hours on the phone in this time frame. When I asked for written awareness of their terms, He said it is in their "company Protocol and that is it".

I went on my scheduled time, tried to scan qr code, which didn't work. It asked me phone number, etc, which I provided. However I still had to wait more than an hour. No human to interact with, bad experience.

I have been dealing with a bill for 6 months. It was PRE-PAID at Dr. office. Dr trying to pay & they have special pricing vs patient pricing which is higher. Again patient gets screwed. They say they can't accept the payment from the doctor's office. Rosalinda A. manager refuses to provide me provider pricing & gouged me for more $$ than what would be accepted by dr. Poor customer service since I'm nice enough to put this at rest after 6 month & protect my credit by paying the bill twice. A simple thank you on their part is good customer service & what they would have gotten paid anyway if they billed & took $$ from doctor's office. Now to get refunded from my prepaid lab work from Drs office!! What an inconvenient mess to screw the patient. Raphael was incredibly rude in customer service. The manager rude & uncooperative & inflexible & ungrateful. NEVER use QUEST!! ONLY use LABCORP!

I and my wife have been using Quest Diagnostics for many years and have classified their services as stellar. Well organized, punctual and patient focused. I have also used the online app for as long as I have been with quest. Up until now, it has been seamless, with an easy interface. For whatever reason, quest has added an online verification process that is absolutely horrible. I was trying to change the password on my wife's account and got the message, additional verification is required. I first had to get a code. Easy - required by every online service. Then I had to scan a QR code which took me to the next level of security verification. I then had to take pictures of the front and back of a valid ID. Not easy to align the scan window with the ID, but accomplished the task.

The people on site are ok. Their corporate billing depth is the worst. They bill insurance wrong. I have to call regularly and tell them just how incompetent they are. Why do I need to become an authority on proper billing procedures when they are being paid to do so! Get your crap together Quest.

I have no issues with the actual Lab work at Quest Diagnostics, but a BIG ISSUE with their BILLING DEPARTMENT! I accidentally OVERPAID a bill by $362.00 and have been fighting to get my REFUND back from Quest for 90 days now! Even though Quest AGREES that I overpaid them, every time I call, I get the SAME ANSWER, “I have put in your request for a Refund”. The problem is, the check is NEVER SENT! I have since moved on to Lab Corp, which I HIGHLY RECOMMEND! They are conveniently located in Walgreens and NO ISSUES with their Billing Department! AVOID QUEST DIAGNOSTICS AT ALL COSTS!

I had to wait over an hour to drop off a specimen. This is unwarranted. I don't need a nurse or specialist of any kind. All I need to do is drop off a specimen. What possible reasons justify making an appointment and hour plus wait?

I made an appointment for a new location. They texted me a link to a map for directions. Following their map, I ended up on a dead-end in a residential neighborhood! When I finally found my way there, a text message said I was more than 1 minute late and had to make a new appointment! Trying to make a new appointment online, it would not accept the name of my town, so I could not make a new appointment. In the waiting room, no one would open the door to speak to me. There's no one you can call. They treat you like dirt. I will NEVER go there again!

I ordered a test online. Then I went into the Quest office for my appointment and there was a sign on the wall that said no tests without a dr. order. No one was in the office. I didn't have a dr. order (the online system hadn't asked me this) and so I canceled the order. No one in the office could give me any answers. I called customer service. Waited 45 minutes. Called another number they gave me. Waited 30 minutes. The woman said - "You won't be charged at all because there was no one in the office." I got charged OF COURSE a cancellation fee. Tried to call refunds and found they had given me the results number.

Absolutely terrible place in all meanings! I came first time. Waited about 3 hours. They didn’t see me. Next day I made appointment and still had to wait almost an hour. The employees are rude, unprofessional, barely speak English and in general unfriendly, unhelpful, mean people.

I paid my bill on June 25th, but continued to get bills from them for 4 months. I emailed them the confirmation number and check number, and had Bank of America fax them a copy of the cancelled check. I did not get any resolution until I filed a complaint with the BBB. 36 hours later the issue was resolved. I will not be using this lab again.

All I needed was a urine sample container which my Dr. had put an order in for. No one to talk to but the screen pad. I waited to see if I could “catch” a nurse when someone else was called. Never got a chance so I left. This company only thinks about the money. Nothing about the patient. Cheap, cheap, cheap customer service. I am sourcing where I can get labs done. I would travel to another state if necessary than use any Quest facility. I feel like a hostage!

Completely awful experience from start to finish. Building was awful, the clinic space was like a municipal bus station in a bad part of town, complete disorganization and poor service orientation. Bad technology, bad management, bad people selection, overscheduling, and poor facility maintenance. Suggest going somewhere, anywhere, else.

This is by far the worst place to schedule an appointment. I schedule appointments for diagnostic testing and I cringe when they come up as the closest provider. I do everything in my power not to schedule here. Multiple patients get to their appointments at Quest and they say they don’t have an appointment or we don’t have an order. Even though it’s confirmed they received for order and we scheduled the appointments directly in their system. Some staff depending on which locations the rudest staff. They are disrespectful to the elderly. Good thing I’m not their boss. They would be gone.

I have used Quest Diagnostics for over two years. My results are important to me due to the fact that I have a kidney transplant. It is very stressful when you have kidney issues. Your blood test is integral to your care. I had a blood test on 30 September at 7 AM Today I found out it took 15 hours from my blood test to reach the lab which is ridiculous in itself, I have now been waiting almost 36 hours for my results which are supposed to take less than 24. Customer service lied to me today, saying that it was due to the hurricane, that’s interesting since we’re approximately 600 miles north. I was lied to and told that a supervisor would call me, I tried to contact corporate with the Numbers customer service provided, however, quest hides behind recordings and their phone system.

Their site for scheduling is not helpful. Their phone scheduling is also awful. They have no openings for blood test. I was two minutes late and they didn’t see me. Nobody to talk to. Just a machine to check in.

Mostly unprofessional medical experience I’ve ever had. The 2 Phlebotomists were arguing about how one of them doesn’t know her job loud enough to be heard in the lobby. The office used to have a reception desk. Now there is a wall and a tablet to greet you. I checked in on the tablet and it said to come back in 2 hours (I was fasting for the test). I came back earlier than the tablet showed. I waited 2 hours and never got called back. So I opened the door and stood next to what used to be the reception desk.

Either these people are thieves or just plain incompetent in their billing practices. I had an injury at work and it was covered by work comp. insurance, this information was given to Quest upon my requesting lab services, yet they still billed my personal insurance, information they had from prior services, in fact they billed both insurances. These people are a nightmare. Stay away!

I went to Quest Diagnostics (904 Oak Tree Ave, Ste k, South Plainfield, NJ) for a routine blood test today, with an appointment already scheduled. This is my usual location for blood work, and I typically carry the doctor's prescription on my phone, which I email to the technician without any issues. However, today was a different experience. The technician asked me to provide a paper copy of the prescription and mentioned that she only had 10 minutes per patient and that a paper copy was mandatory. I explained that I've never been asked for this before and that there was no mention of needing a paper copy on Quest's website when I booked the appointment. She asked me to email it, then stated that their email system doesn't work well due to a poor network connection, though she received the email in just two seconds.

We’ve been using them for several years and I’m finally giving up!!! Each year for our Physicals, we have to get bloodwork done. They never lose my husband’s records and his bloodwork is usually recorded within 24 hours. Each year they lose me in their system, lose my bloodwork, don’t receive our Dr’s orders for me. After 6 years, I am done. Today they don’t seem to have me in their system. My husband recently had his done without any complications and again, results within 24 hours. Why is this? Same Dr, same location

There was a mix-up regarding my appointment for blood testing this morning. I arrived on time for my appointment but the kiosk indicated no appointment scheduled. It was 10 minutes to 12 (office closed for lunch 12 to 1). I was considered a walk-in patient with 2 patients ahead of me. I would like highly commend Dahlia, the phlebotomist from the Valhalla NY office. She handled my case during her lunch hour. She did a great job and showed tremendous concern for a patient that appreciates her professionalism.

Quest is completely incompetent with their billing. They were paid nearly $3000 by my insurance company and covered everything except $49 of my bill. Then for 7 months I keep getting a $3000 bill from Quest. I have called 6 times now and my insurance company has also called. I've sent my EOB to the customer service people at Quest (after being asked to on one of my multiple phone calls to them) and whoever is getting the emails just doesn't do their job. I'll be reporting Quest to the BBB for fraudulent billing practices. They have been paid and it's proven in my EOB. They are attempting to get double paid by also billing me. When I call all I get is a person that says they will take care of it and then they just don't. Completely incompetent company.

Today I took my 13 yr old daughter to get her bloodwork done. We had an appointment and we checked in with our phone. We only sat in the waiting area for 3 minutes. Lakreshia was amazing. She helped relax my daughter and was able to draw the blood with no problems. It was an amazing experience. Will always book at this location for all future needs.

Quest labs lost 5 doctors orders for a test, 2 of my drawn blood samples (they have no idea where they are), had to go back for same test 3 times, delaying treatment starting, shortening my life (I have life and kids) by probably a month so far. I will not bore you with minute details, there are many more nuances to how badly both local and corporate offices screwed this up, despite hours of follow up by me or my doctor's office. They are only lab in my area performing the test I need. They are grossly incompetent at their jobs, do not know their own paperwork, lose lots of stuff, could care less, do not correct their self admitted known mistakes, corporate worthless to help, read reviews of them everywhere, the single worst lab in the us. They hurt me, my family, and others through their incompetence.

Terrible, the lab couldn't find my order from the doctor, it was there. She just couldn't find it so she told me I had to get the order and make another appointment. I went upstairs, the doctor's office printed out the order, went right back to the lab, they said I had to make another appointment. I came back for an appointment at 2:40 and they took me in 30 minutes late. All this and I am still fasting for the tests. 3 business days later no results and it usually takes 12-24 hours. Trying to talk to someone on the phone is impossible. What a racket!

We went for physical late last year (2023) and my physical didn't cover Vitamin D test which we didn't ask for.

I pass up the Lakewood Ranch location because I usually love the Ellenton one. I always give good surveys about the technicians there because they do a great job and they are so nice, but I recently had an experience at Ellenton Quest Lab that left me quite disappointed. I am writing to formally complain about the behavior of Denise on 8/16/24 at 8:50 am. I went in for a routine blood draw and a cortisol test was included. I had gotten up at 8:15 am (which needed to be within 1 hour of awakening), took a 20-minute drive over, checked in on time and waited in the waiting room.

Most horrible costumer service experience. Totally ignored as a client. The registration process is a total nightmare. My application was canceled by the system itself and zero explanation about how the system really works when they are so irresponsible about the appointments.

I had used Quest Diagnostics for all my lab work in Colorado and now in Arizona. I would purchase a test(s) and make an appointment with the local lab. Every 4-6 months. This last time I purchased over $300 of bloodwork and went to make my appointment but not one lab in my area. Now my profile/account knows where I am and where I go. No alert to let me know there were NO labs within 100 miles of my address. I sent two separate emails asking for assistance. I got the auto response for each one but no other contact was received. I did explain in both that I just needed to cancel my order and get a refund. (They charge a $20 cancelation fee.) I even gave them my order #. No response and that was over a week ago.

Avoid at all cost. They charge full price and they give you partial results. Two weeks after the test, I’m still waiting for a follow-up to my fifth phone call. When I finally spoke to a real person, they had no clue about it. You cannot trusts their tests if they are so unprofessional. Forget about getting your money back. Once they screw you, you are completely ignored and forgotten.

Zero stars! Quest Diagnostics' billing department is a nightmare. They made countless errors on my bills, leading to endless hours on the phone trying to resolve issues. Their customer service is unhelpful and dismissive, making a stressful situation even worse. I would never recommend this company to anyone. Save yourself the headache and go elsewhere!

I would give 0 stars... Cholesterol test results were done, except LDL in progress as shows on their website for 2 weeks! Usually I used to get all Lipid panel results at the same time next day in the morning, But this time LDL was still in progress for 2 weeks?? I tried to call Quest Diagnostics several times, The first time representative said that specimens last 24 days! Really? I called after 4 days after and another representative, after I asked what takes so long to get cholesterol LDL test, she said she is transferring me to "another department" but I was transferred to SURVEY! So my survey is: The worst customer service and not reliable laboratory for the blood work! Can't trust this company.

They took care of the whole situation. I’m glad to be able to go back there and feel safe.

I went in for a lab test needed prior to surgery. I actually drove and spoke in person asking cost to which they gave me an exact price which was $300, I checked that price with them 3 times when there. Two weeks later after I sit in the chair and the nurse takes the blood, she says it's $75 for this and $55 for that and $68 for this... I stopped her and said that you told me $300 flat rate. She says yes, that is our fees but we send the tests out as we don't have the means to do it here. So they were charging me $300 for a blood draw that took 1 min!

In trying to keep costs down, Quest doesn't have anyone working at any of the locations to discuss payments and insurance information. They have left this job up to the lab technicians, and this should not be their responsibility. They told my husband that he had to pay $250 when in fact we have no copay for labs with our insurance. Trying to speak to anyone at Quest is impossible.

Been going to Quest in Gulfport for years and have always been seen within a few minutes of my scheduled appointment. Better still, the staff doing the blood draws are always top tier. I have very small veins, but they always manage to hit the mark first time, and never give me any grief asking that they use their smallest pediatric needles. My last appointment was yesterday, and Amber drew my blood…And she was AWESOME. First time in years I haven’t been left with a huge bruise the next day. Please pass on my compliments to her. Also, they’ve recently adopted a new appointment and check-in system, which should alleviate the concerns that many of bad reviews expressed. In any case, their IT system is not within the control of the staff and techs, whom I have always found to be skilled and professional.

The scheduled appointment system canceled my appointment a few times already. When I showed up for my appointment to check in, it wasn’t in the system so I had to schedule it as walk in but it didn’t schedule my walk in. I had to reschedule a few times and finally, it accepted my appointment. I was there for over an hour. The phone number is useless since no one ever answers it. You need to improve your automated system and a better customer service.

I go to the Quest in Fleming Island and I always request Janay to draw my blood. She is excellent, I do not even feel it at all. I’m so glad I found her. The location is very clean and they get you in and out very fast. Love this location.

I will NOT be returning to Quest labs EVER! I had a very extensive lab requisition ordered by a specialist MD. My cost was $565 for the labs to be performed. After my follow-up appointment, I determined this “specialist” was not trustworthy to treat my medical needs so instead, I wanted to bring my results to my primary care physician. I requested my medical labs results several times from Quest, as is my right to my medical information, and as they are not accessible in the Quest app as promised.

Terrible. Made an appointment at my usual Quest Diagnostics (online) because my doctor said I need to have my blood work done with them on my new insurance. Showed up for my set appointment time, and the location no longer exists even though it is still on their website and you can still set appointments for that location. No one could tell me where the location moved to. I looked up other nearby locations and drove to them - they no longer exist either. I tried to call several customer service numbers from their website and all are no longer in service. So, I could not find a location even though they are still listed on the website and taking appointments, and there is no way to get through to anyone at Quest to find out what locations are actually open and where to go. What a joke!

This is a complaint about poor service today (7/10/2024) at 2 Quest locations in Henderson, NV.

Can never get thru telephone queue but they leave me a message to call (probably to get me out of their work queue and meet silly service levels)…. Got on hold 5 times and held 15 minutes each for “someone” to come on line… Finally message said “Circumstances beyond out control. No one can take call.” The process, workflow and system and CRM model is BAD. Heard they also breached and broker or share folks private data…. Don't trust.

I would be glad to write a review if Quest was worthy. They suck! Never on time with or without an appt. Try hiring some people with common sense. I have requested all my doctors to issue my orders with Lab Core. I have used quest for many years and I swear it will be the last time I ever come to this company. Trust me, find somewhere else to get your bloodwork done!

Why companies cannot your REAL people is beyond me. Quest thought their app should name 10 locations "near me", with the one that was closest not mentioned. The message is you MAY be able to fill your test requirements if you did not have an appointment. Why should this be so hard. Currently have been on the liine for 15 minutes to talk to someone. Do they have financial problems or simply do not care about their client?

Quest Diagnostics is the worst. Scheduled and paid for an appt for a PSA test. Got there and waited and waited. Finally got in. Gave the tech my recent with number and QR code. He had no record of anything about my test. This is not the first time this has happened. The tech gives me an 800 number to call. Total runaround, waste of time, fuel, etc. Called the 800 number. Told them I just want a refund, I'm done. They connect me with the wrong dept. That dept. person finally gave me the refund 844 number. Called that number and got the usual recoding of a 30 minute wait time. More runaround and waste of time. The only thing Quest got right with whole thing is charging credit card. They didn't screw that up. I ended up just disputing the charge and hope that works.

I have had a horrible experience with Quest. I am a “female” and went to my doctor for hormonal lab work up. The Quest lab tech labeled me as a “male” so my lab work is obviously invalid. After the fact, Quest went into their system and “updated” me to a “female” so now they are saying my bloodwork is good and I have to pay! My doctor has my original lab reports and so do I. Also, every time I try to call and get help, I get NOWHERE! Such outrageous and unethical behavior. They are falsifying their information, trying to hold me responsibly to pay for the lab work!!!!

If you need bloodwork done go to someplace other than Quest Saint Lucie West. I made an appointment 2 weeks before. \For 7:10 am Wednesday June 6th. I got there 10 min early as requested by them. It was packed like sardines inside and out. It took 40 min and made me late for work. 16 other people had my appointment time. They stuck me twice as the first one was a bad stick. Never again.

Quest labs is THE WORST SERVICE. I honestly have no idea why this company is still operating. Unfortunately, my providers have switched to using quest and all three times I’ve needed to get things done here, it’s nothing but back and forth. Between them not being able to find order correctly because their system is flawed, and their lack of communication of what’s needed before/for certain labs and samples, this company drives me insane. Not to mention the wait times are ridiculous, and you can only make an appointment for the same day?

The branch I visited was in Oceanside CA. The service was beyond terrible. The company doesn't have a human to talk to by phone or upon arrival to office. Save yourself a lot of frustration and use another company.

The Quest lab service providers are excellent! They are always so kind and professional! That’s where the service ends!!! If you want to know your lab test results, you came to the wrong place!!! You can go to their website, or even receive an email that your results are available. But you will not track them down, and trying to get a response from them is impossible. Do not waste your time and money! Find a lab that isn’t just out for your money!! This could be a serious health issue, and they put patients in jeopardy! Their website is very poorly designed and unresponsive!

Normally I'm OK with Quest, specifically the one on Riverside. When I'm not able to book an appointment in advance I go as a "walk-in" which I did today. In the past I've waited anywhere from 35 minutes to 75 minutes but today, 2 hours and 32 minutes! I did not complain or take issue with anyone and at the 2:32 mark when a nurse came out to call the next patient, I said to her that two and a half hours was my limit and she can remove me from the list. It was her response that irked me as in a very obtuse way said, "Ok" and almost looked past me as if to say, or at least the way I read it, "I can care less if you're canceling and don't care how long you've been waiting." Again, it's just the way that I felt. No, "sorry it's taken so long" or "let me check to see how much longer", nothing!

I needed to cancel an appointment. Responded to their reminder, choosing the option to cancel. System immediately locked me out for 24 hours. No reason indicated. Could be that I entered cell phone instead of landline but they have both. Wouldn’t a second chance be reasonable? Don’t folks ever make typos? No one working weekend hours. Main website doesn’t offer option to cancel. I wonder if they do this on purpose in an effort to bill you for a no-show appointment.

I scheduled my appointment, showed up and checked in via kiosk prior to appointment time. Even though I already provided insurance details when I scheduled, the kiosk still wanted to scan my insurance card. Scanning alone took forever; it looked like kiosk was stuck in buffering mode. I watched the reader board to see where my name was in the queue. There were well over half a dozen individuals scheduled for the same time as me, but only 4 phlebotomists working. Adding walk-ins to that worker-patient ratio meant that after a 20 minute wait -- and my name moving further down the list rather than closer to the top -- I walked out. I tried to be polite and cancel my appointment but the cancellation required a code that I was never given. If Quest thinks this substandard service is acceptable, they're wrong. There are other outpatient lab options with significantly better customer service. Y'all just lost my business.

I presented to Quest Diagnostics Location on Indian River Rd in Orange CT. The facility was disgustingly dirty. For a health care facility they should be ashamed for the condition of this blood drawing station. I will not be returning and I will advise my health care Provider of my experience!

The woman was a cold human and did not help to get test. Made me wait 2 hours telling me the fax did not come. Called my doctor and they sent it again. This time they text me picture of fax. The woman lied to me that it can take 30 minutes or more that is a outright lie. She did not want to do her job. I needed urine for my bladder cancer. What a disgrace to have people like this work at Quest.

Today 4/19/2024 atmosphere was pleasant. Great customer service. Check in was easy. I was a walk in 11:30. They said 12:00 appointment available. They called me 11:50. Thanks Regina. Very polite. I will be back.

I checked in at Quest Diagnostics at 12:30. There is no person at front desk at Johnson city location, you need to check in a machine. The machine indicated a 20 min wait for walk-in. I have been waiting for one hour and just discovered that they do not have my doctor’s order. If someone was on the front desk they would have checked it. Still not got my lab done.

Soulless corporation. Absolute substandard of medical services. Disgraceful reality of healthcare in the US. Good luck talking to an actual person. Absolutely abysmal customer service. Such impersonal, discompassionate care.

Quest Diagnostics is billing me full price for lab tests done 10 months ago. Blue Cross paid them, but apparently, Quest has an atrocious record keeping department. Now Quest wants me to send them a statement showing Blue Cross paid the bill. Wow! Quest wants me to do their record keeping. Quest agreed to be low balled in compensation by Blue Cross, then tries to extort money from patients when the bill has been paid. Currently billing me $518.00+ when they agreed to accept about $200.00 in the contract.

If your doctor uses Quest Diagnostics, be sure to understand how you will be billed and the amount you will be charged. Quest Diagnostics consistently charges high premiums for their lab tests. You can buy urine tests for $10-$20 at a drugstore, but Quest will charge you $60 or more. If your insurance does not cover labs, consider asking to go to a different lab and pay a flat fee upfront for tests. Over the years, I have paid Quest and had them come back to me with collections, claiming that I did not pay or owe more. I have no issues paying my bills, but how they charge is ridiculous and predatory. On a side note, we need to write to our representatives about how absurd it is that we pay separately for every little thing when we visit a doctor.

I'm the male partner for IVF treatments and tests and both my wife and I are using Progyny insurance to cover everything. Other companies that we have gone to in order to get tests done haven't had any issues with Progyny. I called Quest for my billing and provided the authorization number that Progyny gave me to cover the costs and everything was resolved and covered. My wife called in to get hers done and the lady argued, harassed, and even went so far as to accuse her of giving them fake authorization numbers. My wife called me and was stressed out from the ordeal and she is supposed to be relaxed for her IVF treatments. I'm very upset with this company and will never use Quest Diagnostics again. I will not recommend and will even go so far as to let everyone I know not to use Quest Diagnostics. You can thank the employee that answered my wife's call.

Twice - TWICE these clowns simply lost my exams. A few years ago during covid when I paid for express service ahead of a flight, and now for a full blood exam where they took about 6 tubes. You go in there, check in, have your blood drawn, results never came, multiple attempts to complain - You can only send a message, they have NO human customer support - Simply yield a message saying they were "unable to find" your results. I've never seen such incompetence in my entire life, the whole facility is manned by illiterate idiots who barely speak english.

Slow, lazy, impossible to contact. Arrogant company that knows they Have you cornered. I came in as a drop in and they had a cancelation but skipped me. This company always misses the mark with customers.

The employee scared my daughter and ignored everything I said to her. Very rude and needs to be trained again in customer service. I have encountered a few good and nice employees but I think they are desperate for employees now.

After 3 weeks of having my blood drawn, there are no results. After several inquiries about the delay in results, I am sure that they have screwed up, but can't find out because I can't speak to a person.

My nurse practitioner sent in my labs without my approval. Quest sends me a bill for $645. They claim that I signed for the labs when I never did. That’s forgery on top of trying to steal my money for labs I never did! My nurse practitioner says to contact Quest. Quest tells me to contact my nurse practitioner. Playing games, attempting to steal my money, and forgery is a crime. I have both Medicare and Medicaid. Do not worry because GOD will get you for trying to steal my money and lying and deceiving. One of the 10 commandments is thou shall not steal! You are breaking the law but you will never get away from GOD! He will give you the punishment you deserve!

So I came in to get labs done. My clinic hasn't made an appt like they were supposed to for me. It was very hard for me to even make it there in the first place and my in home support services worker was on their lunch break to quickly take me to get it done. I am under an Extreme amount of multiple factors of severe stress in my life at this time as well. The technician delivered the POOREST customer service and lack of Compassion, Understanding, Empathy and just plain Integrity and Humility that a person working in her line of work could deliver. When I was trying to grasp an understanding of why they didn't have an appt and wondering if she could please listen to what was going on with me and asking for her understanding and compassion she was completely VOID of any skills at all whatsoever when it comes to that. She obviously DIDN'T care and treated me as if I was a nuisance.

Quest has lost 2 of my stool samples (FIT CARDS) in the last 2 months. I so wish my doctor could send them elsewhere. This is ridiculous! I now have to do a third sample! I would not recommend this place for anything!

The worse company to arrange drug test for employment. I will not recommend this testing to anyone I know. They waste your time, traveling from location to location wasting gas. The appointment number is worse than any robot you can hate in life.

Quest Diagnostics had my appointment at Costa Mesa office arrived 15 minutes early and checked in with the option to stay outside the office. When my appointment passed, I went inside and looked at the monitor and my name was not there so I asked to see what happened. They said that she called my name 5 times but that I didn’t answer. I told her I was sitting outside of the office because that’s the option I selected when I checked in and told her nobody called my name from outside. She told me my name was taken off the list and I needed to sign in as standby and if I don’t like it, I can go somewhere else. I asked for the manager and it looked like there was no manager in the office at that time. This was very bad customer service and staff attitude was uncalled for. It’s sad to run a business like this. Bad Company.

My doctor did a urine culture on me and like an idiot I requested it to be sent to Quest. Quest used to be the primo lab. It's really gone downhill in the past 3 years. No results because Quest is claiming they didn't receive my urine sample. Uh huh. No, more like it's sitting in a huge pile, or lost/thrown out and they aren't going to bother testing it.

Quest gave me the wrong blood test. Then told me to get another one, charged me for both, and never apologized. I tried to give the tech my copy of the doctor's orders. She refused because she said it was already in the system. Made sense because Q. was in the same building as the doc. Sadly, she called up my family doc's orders from a month earlier...tests they had already performed. It took weeks to figure out what they did. When I called them, no apology. No offer to cover the cost of the next test. When I complained to Aetna, my wimpy insurer, they simply reported that Q. said I signed the quality check form. So, now I wonder if it's worth suing them for malpractice, butt-covering, and rude behavior.

Me and my family went to the clinic to get our annual wellness check. They made us make an appointment and then chose someone with a later appointment first. Then they kicked us out because we were done and "there were other people waiting" and it felt racially discriminating because we were the only ** there and there were no other people waiting.

Quest has got to be the worst company overall to deal with as far as lab companies. You can NEVER get a live body on the phone and when you go into the offices there are NO HUMANS to interact with. And in the rare instance you see a live human at Quest... they have the BIGGEST ATTITUDE. Quest grossly overcharges for their inept services. Quest has ZERO customer service and treats their lab patients like they are the dregs of society. I work in the legal field as well as the geriatric field. My clients and patients are forced at times to deal with Quest and it is despicable how poorly Quest treats people. Try being more compassionate and human Quest. You're failing miserably.

I scheduled an appointment for lab work but when I was called back, I was told they didn't have a record of the lab order. I had my doctor fax it in again and scheduled a second appointment. The appointment was for 8:10 AM and they called me back at 8:50. How are they 40 minutes late at 8:00 in the morning. I was told the results would take a day or 2. It's been 10 days. I even "requested my lab results" after 5 days (their rule) but nothing. Good luck trying to find a live person to talk to. It's my first and will be only experience with Quest.

Will never use again! Billed me even when the Midlothian, Texas location said they will not bill me for the visit. Have full Medicare plus Sup N and still got billed. You cannot get in touch with these people. You call and they say to state your issue, reply billing, then they ask if you are patient to press 1, you do, they come on the line again and another recording asks what you want, you say billing again, then they say press 1 for English and it will not respond to your number, then press 0 a bunch of times, they ask for your billing number, you press the numbers, they say typical "high call volume" then after a 20 minute wait, they cut you off. Will never use QUEST AGAIN!

Yes had bloodwork done through my health provider who uses Quest. They did not send the entire bill to my insurance company which has cause me to come out of pocket for that portion of the test. This was the only bloodwork I had done that year and the total charges were $451.52. Should have been preventative but for some reason it was not and then they screwed up the billing. Now it's my problem though I never requested them to do anything. I will be leaving bad reviews for the other entities involved as well. All I can say is scrutinize all medical billing because the system is designed to take advantage of the patient.

They don’t treat you as a human. Worst experience ever. Please don’t waste your time at this horrendous establishment. They absolutely do not care about you at all. I have no idea the requirements to work here or where they even find these people but they’re awful.

Quest is supposed to be a healthcare company, they are supposed to be good at dealing with patients... the customer service rep I spoke to (Brittney J) has absolutely zero empathy and her tone suggested she should rather be doing anything but talking to a patient.

Quest will not submit my bill for services (appx $250) to my secondary insurance (BCBS) after Medicare denied it. It has now been 4 months since date-of-service. Quest has had my secondary insurance information for years, and, prior to my enrolling in Medicare, submitted my claims to BCBS, so I do not understand why they will not bill them now. I have spoken to Quest and they have said to me that "We billed it and BCBS did not respond", but when I managed to get a conference call with a BCBS rep together with a Quest billing rep, the Quest rep acknowledged that Quest never submitted to bill to BCBS, the Quest rep told the BCBS rep that Quest would now submit the bill.

Although I called them they still keep sending wrong bills. They even don't have a fax number that I can fax documents provided by my insurance and all bills were paid by insurance. Quest Diagnostics only have an address for sending payments or a phone number. It's a huge company and they have fax numbers in some local offices. But for some unknown reason the address they provide for me is in a different state, in Ohio! And even a doctor office that ordered a test cannot solve the problem. They just don't care and keep sending wrong bills.

The lack of humanity and compassion of the health personnel at the Quest Diagnostic located at 8279 W. Flagler street. Miami. Fl. 33172 has no limit. An employee told me that they were not an emergency center and that neither children nor the elderly nor diabetics had priority, that everyone was treated equally. I went to do a laboratory test on my daughter without an appointment, diagnosing a helicobacter pylori, with abdominal pain and they kept her waiting for 3 hours and in the end they did not attend to her.

The technician that drew my blood was extremely rude and unprofessional. She even made threats over a discrepancy between billing and my insurance companies payments. She told me I had to pay or I can’t have blood drawn ever again and they will even notify labcorp too.

It is terrible for a company to charge $358.00 dollars for a blood test that they charge $70.00 in house if purchased directly from Quest. In no way did they try to work with me to reduce the cost. How can this be legal. It seems like a scam. When talking to billing, they eventually just hung up on me while on hold. Just terrible. Lesson learned, do your research.

Worst experience ever, Customer service and Billing on the phone is like talking to a brick wall, and I prefer a brick wall. They are billing me ($498) for a service that I never received, and mixed it up with one that was already paid for that I did receive, but they don't seem to understand even when I try to explain it to them, and they don't want to listen or try and figure it out.

Going in as a walk in is just not a thing anymore. If you go in without an appointment, consider yourself lucky if the sign in kiosk offers you an appointment (even if it’s three hours later). TAKE IT, because if you try to wait as a walk in, you will not get seen. When they say they prioritize appointments over walk in, they really mean it! People will check in a half hour early with an appointment and will still get priority over a walk in. The wait room has to be completely empty before they call you, so basically, you're not getting in.

This drawing station is located in my physician's office. This is not the first time I've had blood drawn here. They have my Medicare, Medicare Supplement & DL cards in their computer. My doctor ordered bloodwork & I had it done here as I had done many times in years past. I was asked for a credit card first thing. I asked if she wanted to copy or scan my insurance cards & DL for identification. She said she already had those. I refused to give her a credit card. She then wanted me to sign an ABN (Advance Beneficiary Notice) in case insurance won't cover the tests. I refused to sign that & asked her what would happen if I did not comply with her requests. She stated that blood would still be drawn.

Worst Quest diagnostic center visited ever. They mention they will take walk-in but they don't actually look them at all. First off all they shouldn't have walk-in option if they do the same way. Even though a guy had an appointment at 10:30 and if he moved in 10:00 AM they check them and ignore standby list at all. Next to me there was a deaf guy who doesn't have internet access and he mentioned cannot make a call due to his deafness. He walked in then they made him sit for more than 45 minutes. They are so adamant and ignorant of customers. They call whatever they want to call and ignore the other people and they don't call in order as well.

I've had several bad experiences with Quest billing - just a warning to anyone using them. They lost my information once and Couldn't find the payment I submitted. Unfortunately my doctor used them again recently. I was charged twice for the same service, both times with a big red letters saying the amount is past due, even when it was the first invoice they were sending. I realized later after I paid the second invoice, that I had already paid this invoice a month earlier. It took me hours trying to get someone on the phone, and the phone system would just loop back to where I started.

This is the 2nd time my orders were lost. I have an email from Quest confirming they received my order. The 1st time I was sent home without a blood draw. The 2nd time a blood draw was done with the understanding they would request another Dr's order. I actually reached out to my doctor who supplied another order. Today I am told by a supervisor at Quest (Hattie) the doctor's office must call to explain what the order is for, (blood draw on the 17th, today is the 20th) which they do. Only to be told that cannot be done. I must add that I fasted for 12hrs each time as well and my blood was just taken for no apparent reason. No one at Quest knows what is going on, you cannot speak to a local office, their customer service is horrible. I will not be returning.

There is no receptionist. Walked in and had to wait for 20 minutes for someone to come to the receptionist desk for a minute. I was given a business card to set an appointment and was not indicated it I could use their scan device at the entrance and do it from there. Set appointment online, got email confirmation yet "their system" did not show my appointment. available. All personnel looks lost, TOTAL I DON'T CARE ATTITUDE.

Notice of bad service: The Quest Laboratory at the North Fort Myers station in Florida should be closed down. Reason: I had my blood drawn a week and a half before my doctor's appointment... Days later my results were missing in action. I called Quest to find out why? They said that my blood was placed on hold? It took several calls from me to finally have someone to tell me that the drawing station I went placed it on hold. Not my doctor. Not me. They did. They decided to do so on their own without letting me or my doctor know about it. This action of them is affecting my health care. I spoke to a Supervisor at the national center who will get in touch with that drawing station; hence, that specific drawing station will have to give them 'permission' to run my blood and produce results. Who on Earth are this people, whose only license (if at best) is the license to draw blood, process it and send it to the testing Laboratory?

I booked an appointment online two days prior. When I arrived my QR code didn't work so I created another appointment at the keypad receiving a text message, I was there for over an hour and my name was still not called. I tried to ask someone that worked there if they can help me and if I was doing something wrong to sign in? She told me to look for my name and when I told her I didn't see it she said to create another appointment and would not even look at the 2 confirmations on my phone. I find them to be horrible with costumers and I will never go there again. I intend to tell everyone about this experience. I will not even give 1 star. I find their unprofessional attitudes and the unwillingness to help disturbing. Sherene G

My last visit to get blood work done was absolutely great! I hate needles and I dread getting them done. I was fortunate enough to visit the Quest Diagnostics clinic inside Walmart on Branan Field. The Staff was polite, energetic, friendly, and very welcoming, especially the lab technician Tre’Shawna. Knowing that I feared needles, she assured me that everything would be fine, painless, and very quick and that I had nothing to fear. As a diabetic, I had several things done and the experience was amazing.

Quest Diagnostics, Broward County FL has been undergoing building and site maintenance or over 6 weeks. Impossible to schedule an early appointment (6 - 9 AM) for lab testing either online or over the phone. Time to try another testing service.

I use the one in Washington MO. The staff are rude and have no people skills. They don't bill right and I have complained about one of the workers that has been there a long time and well she is still there.

Appointment/checkin system always has issues at this location. Never have problems at any other. To make matters worse the woman working at this location was extremely rude, unprofessional and unhelpful. Will never use this location again!!

The appointment system is flawed. The staff recommends you leave if your appointment wasn’t recorded. This makes it difficult for people and some leave and don’t come back. They are making it inconvenient and almost difficult to use.

Received bills last summer. Called to inquire why they didn't match up to the EOBs. They had me email over EOBS (a total of 3 times now). I have called every month on two different accounts. They got sent to collections while I was actively working these accounts with the billing department. Every time I call, they tell me they've been fixed, pulled back from collections, and the account should be updated within 24/48 hours. Every time I log back in, accounts are still showing in collections and I have to call again - being on hold upwards of 45+ minutes every time, being transferred to different people each and every time. I have never had to do so much work to be able to pay a bill!

I went to Quest for lab work. When I provided my insurance information they entered it all into the computer but didn't mention it wasn't in-network. I then received a bill for $542 for lipid panel, TSH, and thyroxine testing. The insurance allowed $28 as the usual and customary charge but since Quest wasn't in-network they billed the entire amount to me. I contacted them twice and asked to negotiate the bill and they ignored me. I recently lost my job and am unable to pay an unexpected $542 bill for labs that should have cost no more than $28. BEWARE! I will never, ever, ever return to Quest even if it is supposed to be in-network because they've proven they will overcharge and not care for their patients if given the opportunity.

Quest diagnostics billing software does not allow them to take information on more than one insurance at a time or bill more than 2 insurance providers. They refused to take a 3rd payor Medicaid and continued to bill me despite being contacted by Wisconsin Medicaid and told that this is in fact illegal. A complaint has been lodged with the US Department of Health and Human Services. It is 2023 and they are a healthcare organization and provider. There is no reason for such shoddy billing systems or noncompliance with federal and state laws. Their customer service staff was extremely rude and told me to 'Go ahead and report me' So I did.

40230 Highway 27, Davenport FL 33837. Friday, March 17, 2023-06:50 AM EDT. Confirmation code: **. For many years I’m coming to this Quest Diagnostics facility. My best experience have been with the technicians ** and **. Both are well trained, compassionate professionals with human approach (bilingual). Also to consider they have always impeccable discardable aprons.

Tried to go into Quest labs in Poway Calif; no appts available- no intake person. Just a ipad w/ no available appts, 20 people in waiting room waiting for their lab draw, some said they had been waiting over 2 hrs. Terrible way to have a lab function.