Quest Diagnostics Reviews

I had blood work done at Quest last week and Tina was my phlebotomist in Quest on Seacrest on Boynton Beach. She was pleasant and professional and did my blood work very well. She was sweet and kind and made me feel relaxed. Thank you Tina.

On 9/4/2026 I visited the White Street / York, PA location to have testing done. I want to recognize and compliment the three ladies who helped me - Sharon, Veronica and Josie. They were extremely kind, patient, and professional. They made sure I was comfortable and answered all of my questions. I wish there were more professionals like them in the health care system. OUTSTANDING customer service!!! Thank you!

5-Star Review for **. My name is Christine **, and I recently visited the Quest Lab at 230 S Main St, Suite 220, Orange, CA 92868. ** was the technician who helped me with my blood draw, and I was very impressed with his skill and professionalism. He found my vein quickly and drew my blood so smoothly that I barely felt anything. I was also surprised that there was no bruising afterward! Thank you, **, for making what can sometimes be an uncomfortable experience so easy and painless. I truly appreciate your excellent work and would definitely give you a 5-star review!

Despite my history of nerve injuries with antecubital blood draws, Chloe repeatedly challenged my request for a hand draw, which other Quest technicians routinely accommodate. She disparaged nurses' phlebotomy skills, and insisted future draws would be antecubital. Her dismissive, disrespectful attitude was unacceptable. Healthcare professionals must listen to patients.

The staff is always good but they need staff for walk ins. If you have fasting what work that needs to get done ASAP, you have to sit for over an hour because there are no morning appointments for weeks.

Quest Diagnostics should ask patient’s consent before allowing phlebotomy trainee perform blood extraction. Quest staff should also closely supervising trainee and NOT on the computer. They should speak in a language that the patient understands. Consent should be given especially for fragile patients. Very disrespectful to be subjected as a practice patient and not understanding what they are talking about. You do not even know if they are talking about you. I am an elderly patient, over 80 years old. This happened at Quest diagnostics, North Broadway location in Yonkers. The trainee punctured a vessel. See the photos attached.

I wanted female hormone testing done and finally found a doctor who would order it. Unfortunately the doctor was out of network but I was told Quest was at least in-network and they’d be doing the blood work. After getting blood work done, not only did I realize Quest too was out of network, I realized that unlike many places with out of network prices, Quest charges one low rate on their webpage when you self order the same tests (less than $300) and about 400% more when a doctor orders the test (over $1180). I called and the explanation was “that’s just the way it is.” This is such terrible business practice!

I had an appointment for 6:20 am. When I got there, their computer system was down. I went home and got online. It showed it was down. My 8, it let me make another appointment for 10:20 am. I went back. Their system sent me a text and said to let them know I was there by pressing a button on my phone. I did and it said I was checked in and please have a seat. 30 minutes later, I asked a worker about the wait. She asked my name, I told her. She went back and checked. She said I wasn't on the queue. They usually have a screen that tells you where you are in the queue, but that was turned off. She said to check in as a walk in and she'd take me when she was done with her patient she had at the moment. I did which was a hassle.

1) I arrived late because I mistakenly went to a different Quest Diagnostics location, and the check-in machine kicked me out of the system when I tried to check in, this caused a delay of over 10 minutes, and I had to reschedule.

Never on time or even close to being on time for scheduled appointments. As usual I showed up 10 minutes before my appointment, checked in 10 minutes before my appointment as requested. Appointment time comes and goes, 45 minutes later still waiting. No front desk/person to talk to for an estimated time. Nope, just stuck in a waiting room with zero information on how far behind they are or how many people are in front of you so you at least have an idea of when you might actually get your labs done. After 45 minutes I gave up and left since some of us actually have to be on time for our jobs.

Absolutely the very worst company in the whole world to deal with. They have absolutely no Customer Service. They give you a phone number but nobody ever answers any of the lines. No matter what options you press you get a recording that doesn’t give you an answer to anything. If you try to sign up online to make an appointment on the website even though you’re elderly and don’t have a computer and really need to speak to somebody on the phone. It took an hour and a half for it to identify me as me. They forced you to show them your driver's license and then they try to compare your face. It is the most idiotic, unproductive hour and a half I have ever spent in my life. It’s not my fault my driver's license doesn’t look like me. Human beings with eyes would recognize it’s the same person but your digital shit has no idea whatsoever what is going on.

Pathetic experience. I entered all the required information for my "appointment" at Quest in Osterville MA. When I entered the tiny waiting room, I had to repeat all the data entry including my driver's license and insurance card to "confirm" the appointment. The blood draw was then 22 minutes late after a scheduled appointment. I then had the pleasurable experience of waiting in a closet sized waiting area. While enjoying this experience with individuals who were obviously ill, I was able to hear all the medical issues of other patients as the check in person had the window and door wide open for other patients. Completely against any ethical boundaries. One gentleman closed the door and everyone was still perfectly able to hear all his medical issues and insurance issues.

Everything about their online presence is terrible. Their scheduling app did not work. I tried for an hour to get to a human to ask if a specific location performed a specialized test; they couldn't answer my question. Now I am trying to verify my identity to Quest. I have gone through the process three times, the phone app says to complete the registration on my computer, and everything is hung up. ALL their systems seem to be pathetic.

I had a blood test done and they asked for my insurance card at the time.... Then they wanted to charge me 100.00 and I said I would pay when I got the OHI EOB. Then there was another blood test that they wanted to charge me 700.00 so I said NO.... So after I paid the bill they OVERCHARGED me by 95%, I called them to see if they would call my insurance to verify how much the test would be. They told me the Insurance does not give them any patient information---I said yes they do and called my Insurance to verify. DO NOT PAY ANY QUEST BILL TILL YOU Get your EOBs and don't TRUST them to do THEIR JOB and verify benefits FOR YOU.... USELESS employees!!!!

Scheduled an appointment for test and they did not have the test kit. I drove forty five minutes to get there, and staff was rude, unkind and not helpful. Don't use Quest! Wasted w hours of my day. Phone is all automated, can't talk to human. Need to figure how to get a refund!

Great services from Christine in the Riverview office.

went to a different lab. First, they screwed up the doctor’s order. They sent me back to my doctor. The order was correct. Next day when I brought the sample, they said it wasn’t the right one. The older tech with black hair thinks she is a doctor. She is not. She is a tech with a bad attitude and poor customer service.

I understand labs and process, but my blood was drawn 2 weeks ago. NO RESULTS. Shows as “Pending”. And I’d be okay with that if it was not two weeks. Quest has NO communication. As a patient, this is 100% UNACCEPTABLE. As a retired MT (ASCP) I am embarrassed.

I always had a good experience in this lab. I’ve had 2 bad experiences though. First one when a female phlebotomist who poke both of my arm. Lol it is quite annoying. She even blame me for not drinking a lot of water before coming. Seriously?? I didn’t have to do that before and still can draw my blood. Second time was a few days ago. A lady took me seated me. She was very friendly. Didn’t get her name but if I see her again I’ll definitely remember her. She started feeling my vein and said, "You have a few here." then she goes, "Ok I'm gonna take this one." Mnd you I don’t like to look when they draw the blood. Suddenly I felt a tremendous pain which I never felt before. She’s like, "Ok we done," I look and it was all the way side of my arm. It was so freaking painful. Today I have bruises. No good.

Tre was my tech today and he was quick and gentle! A very fine experience since you have to get it done, so you hope for the best and I've got very tiny veins to work with so I was very pleased that it was a smooth procedure! DAT

I would not go to Quest if there was any reasonable alternative. (I need blood tests routinely.) You CANNOT speak to a person. Their AI is insufferable. Billing is always a problem with my insurance - dunno why. Technicians seem not to care. And it never gets any better...

They just opened Quest Labs in Camillus, NY. There is ONLY ONE PERSON WORKING. What kind of company has only one employee onsite? At least have TWO. It shouldn't take 2 hours to get a walk in lab done. I feel sorry for the single employee. What kind of company does this to their employees???? One person in the office doing all jobs. Will not go there again.. Will use Lab Alliance instead.

This place is a living train wreck going backwards! Having worked in healthcare for over 20 yrs., hiring clinicians and working in hospitals I can say with some confidence this is one of the worst draw sites I have ever seen, visited or worked with. My suggestion is to run. Don't walk away from this site, use anyone else but these folks are working blind. The phlebotomist I saw was WAY past her gifted prime and seemed unable to use the site software - clearly at the end of the day I was fortunate that she was unable to pull a blood sample - my lucky day!!

Question Diagnostics is HORRIBLE in customer service. NO person to talk to - just a machine to punch in. I needed to pick up a sample container for a client and when a lab tech came out for next customer I asked if she could have someone get one. Response - no, sign in and wait my turn (there were 9 people in waiting room). Likewise, call a phone number - no help with a real humans. Now, once in the lab with a tech, they are friendly. But the corporate model for intake and help before getting face-to-face with a lab tech is abysmal.

My experience this morning at the Quest Center was excellent. I was taken back on time to have my blood drawn. The phlebotomist, Angelina was very friendly, professional, and knowledgeable. The staff greeted you in the waiting room, announcing your name with, "Good morning, how are you today?"

They fail to pass on claims to secondary providers and take payments from the credit card they have on file for you. They say they are not mandated to pass on claims to secondary providers on 3/132026 I had blood work done and payment was denied by Medicare. They billed me and never forwarded the claim to my secondary provider, BC/BS before charging my credit card.

After an appointment with my doctor, he asked me to have blood drawn. Sent me to Quest where I made appointment for after lunch since it was a non fasting blood draw. Check-in and payment went smoothly but my issue is with the phlebotomist. She stuck me then kept pulling needle almost out and gouging me. She finally just started rolling needle around in my arm until she got a vein. I am sore, bruised and have a huge knot now where she stuck me. She definitely needs to go back for more training. I have been stuck many times and this is the first time this has happened. I am a healthy man, had eaten and was very hydrated. I will not ever use this particular facility again and hope I don’t develop a blood clot from her ineptitude. The two stars I gave are for check-in and billing.

NEVER use Quest labs! They charged me instead of charging my insurance, and I won't be able to get that money back. Tried emailing, tried calling, got seriously unhelpful people. Quest labs is in network for my insurance, but guess what, if they charge the person direct, they don't have to provide the same discounts they provide my insurance, so they basically stole a serious amount of money from me, because they refuse to run my labs through my insurance like I asked them to TWICE! I will NEVER use Quest labs again, EVER! I should have done my research before I used them. Expensive lesson learned. This is the most horrible lab place ever. DO NOT USE!

Impressively bad service! I checked in as a walk in at the Poway lab and the machine informed me I could be waiting for 60-90 minutes. I was expecting a wait as I did not have an appointment, and I was fine with that. There was one lab tech working and she informed everyone she was the only one there. Another tech arrived and the first one left. I waited for a total of 1 hour 20 minutes before the second tech came out and checked in with everyone. She informed me that because I was a walk in I would not be seen right away and I could be there the whole day. It was 11:20 am and I was fasting. I let her know I had been waiting for almost an hour and a half.

Quest takes too long to report results especially results critical to Medication adjustment. 3-4 Days is unacceptable.

Amanda at Quest Diagnostics on Neapolitan in Naples, Florida was excellent drawing blood and was very knowledgeable in explaining what type of tests I was getting. I would highly recommend her and what a wonderful staff.

My appointment was very expedient with Ambrosia, a very competent tech. She deserves kudos.

Over a week ago, I had a blood draw for a critically important lifechanging test. As of now, there is no sign of a result. I can't even get an ETA of when they might get around to completing the test. Inquiries are routed directly to AI Bots that have been programmed to be as unhelpful as any human could possibly be. Their website rarely loads and will often just display the message, "oops, something went wrong." Honestly, that phrase should be this company's motto. It would be difficult to find an organization that is less responsive to its customers. This is certainly not the company to entrust with your health.

Every time we get bloodwork we provide two insurance cards. We ALWAYS receive a bill for a copayment that should have been sent to the secondary insurance. When I call, I have to wait a long time before talking to someone to get it straightened out. Without fail, I then get a past due bill in the mail. I’ve called to escalate a complaint regarding the billing dept and was told I would receive a callback from a supervisor. That was three days ago. I guess no one at Quest cares. 🤦🏻‍♀️

Was given runaround 4 times within 10 days with wrong # of the containers for the stool samples collections. Every time I took the samples in, I was told someone made a mistake and did not give the correct # of tubes for the Samples. I had to wait for another day to collect another sample, freeze for 24 hours, make another appointment & go back, and only to be told yet again, someone did not read the prescription right and I would need another sample to bring in. They blamed me for not asking If they were giving me the right number of tubes. A Maria, with heavy Hispanic accent said: Quest does not train employees well, and I should have taken the person's name who gave me the wrong # of tubes for collection. Another excuse was that the software used by Quest would not give them the correct #s unless they printed the labels. Another was that there is no manager there to monitor everything works correctly!!

My comment is not so much about the service at the location. I've never had reason to complain about that. My review is of the process for making an appointment. It is painful to say the least. I had to enter so much info just to see if a specific location even HAD any appointments available. There is no way to quickly check if a given location has open appointments. LabCorp is much better in this respect.

I was not able to find the location. Patients should be notified that it is in the Catholic Health Services building. There is no sign indicating Quest Diagnostics from the road. There is only a tiny sign displayed in the window. There is no one to talk to for directions or anything. The menu doesn't work with my cell phone. I had to go back home to reschedule. Your waiting room is too small and overcrowded. The keypad is confusing and difficult to use. I've fasted for nothing. I am extremely dissatisfied with your entire operation.

Very disappointed with new Quest check in process, when you can not text "I am here" anymore. This make the scheduled appointment more difficult, more time for check in. People who has a scheduled appointment has to stay in line together with people who comes as walk in for checking in and scanning documents which can make you late and cancel your previously scheduled appointment!! Very bad wrong decision!

Quest Diagnostics has no sympathy for senior citizens or cancer patients. After my pathology report came back with lung cancer, Quest ran a Solid Tumor Genomic Sequencing Test. The doctor ordered it through Quest, and I was not informed until I received a bill. The test helps determine next steps, including immunotherapy.

McCandless, Pittsburgh, PA. Mar 25, '26 Photo of resolving bruise 4 days later. Young lady was not friendly and thought I was mad at her for wanting to confirm the lab orders from 2 different doctors so that all the tests were accounted for. Everyone should do that and the lady should have welcomed the customer's oversight. She also left me with a bruise and the 'draw' was painful. The overnight results are appreciated but more training is needed for staff. She was well-groomed and her make up likely took hours, but I'd prefer better people skills.