Quest Diagnostics

Went to Quest for lab work in February. I was told that I had a balance - after I was sitting with the plastic band tight on my arm - and if I didn't pay the full amount, I can't get bloodwork done. I told the lady I have never received a bill. She didn't care. She told me she can't go further in the system unless I pay in full. I paid with my credit card. Didn't even get a statement in the mail, nothing to tell me what I just paid for. Fast forward less than 2 months later, I go to get follow up tests done. I am told I owe almost $200 and unless I paid right away, I can't get blood tests done. That's after waiting for 2 hours. I had to leave without having them done because I didn't have the full amount.

I went in for routine blood work. I had 11 vials taken. Blood draw was comfortable. A week later, I’m told a 4th gen HIB assay was performed, and I’m HIV +! They double checked and found RNA. I was devastated. So was my husband. I took a second test anyway. Negative! A third was also negative, and mysterious took 3 days to process. This week was a nightmare. All tests performed by Quest NorCal.

Billing issues, rec'd numerous bills and seems I have overpaid and unable to resolve issue. I have called with no resolve, also went to Derby location to try and get contact information, was given number to call and did. Was given address to send letter. Sent letter in Feb 2018, rec'd, called and was told still looking into matter and as of today 4/13/2018 I have not heard anything further. It's very frustrating that one has to go through hoops to try and resolve billing issues and make payments to Quest Diagnostic. I'm also receiving mail from collection agency when I feel I have overpaid and would like issue resolve. Quest Diagnostic needs to have better customer service, they are horrible. I have never experience any issues with payments with any other medical company.

This is terrible place. I went with my mom to the Rancho location. Waiting time was ok, but the customer service was terrible. Once we got into our room, the nurse kept babbling nonsense that we could barely understand and smacked a 203 dollar bill on her head. Just for a blood test. When we asked if insurance was going to cover it, she shot us a dirty look and said in a mocking voice, "I dont know". The actual blood test, she was very unsympathetic and seemed like she was rushing to do something else. Will rate negative If I could!

I had applied for 2 different jobs, at 2 different Companies. I had taken a UA prior to going to Orientation with Company of choice Loudon. I ended up going with the 2nd company on these circumstances: I showed up at Loudon's Terminal and took a second UA the moment I went through the door. I (along) with others were sent into the restroom to submit our specimens. The collector did not look at the temperature on "any" of the containers, we sat our specimens down on a table alongside of "what we" thought were our paperwork. The collector was very busy flirting with one of the Safety personnel to know what was going on. She pulled the labels off of our paperwork, sealed the containers then had us to initial the label prior to putting into the shipping bag {My initials are NA, Not MW first of all, I'll explain further down how I found this out}.

I got my blood work done at Quest in the first week of Nov. in 2017. Now it is the first week of April 2018 and I still have not received my results. I have called in several times, created an account but there is no way to actually get my results. The results were sent to my employer's insurance company but I have no way to see them myself. Their website shows no report under my account. It has been a very frustrating experience for me. I have filled their online question option and made several requests but nobody answers back to me with any solutions to my concerns. This lab has a customer service that is a joke.

After being told (four different times) meaning I went to quest (four different times) that my doctor DID not fax over my script for bloodwork... I finally refused to leave the lab and lo and behold...after 20 minutes they found my faxed script. I called Quest headquarters one week ago and they were to call the supervisor at my lab in Hamburg, New York on Commerce Drive and have that supervisor phone me to let me know why (four) different times I was told my script was not there. My doctor's office faxed it (four different) times. To still not hear about my formal complaint (which I had to call headquarters again today, only to get headquarters supervisor’s voicemail, because he (Scott) was not in. Something should be done about the disorganization at that location. Sent home three different times...absolutely unacceptable. My doctor's office should get a formal apology and I should be informed of why (after four times) my script was not found.

Unfortunately I am required by my insurance company to use Quest Diagnostics for all my laboratory testing as they are contracted with them. There has never been a day that Quest has not sent me a bill for services stating it is patient due, all insurance info was provided to them with copy of insurance card, never once have they submitted any claim correctly, whether this was intentional or not is a good question. Each time I either called them or went to their website and provided once again all insurance info to once again receive a bill in the mail stating balance is patient due, it usually takes about 1 year to get the claim rectified.

I have had to use Quest for a number of years. I have always had a bad experience from a customer service context. One time they abused my 90 year old father and made him wait hours for a test. For myself they have always been rude and inconsiderate. On one instance they referred me to a collection agency weeks after my insurance company sent them an EOB showing the entire bill paid. Often the girls that take blood are fine but not always. The entire system is corrupt. Needs to be dropped by carriers until they improve. You are forced to use them in spite of their deficiency.

Went to have lab work done on 2/7/2018 and they took my orders and took my blood and never got a report and they lost everything again. This has been done many times with them. This company has serious issues with the techs. Where's my blood samples.

I dropped off a sample per my doctor's directions at Quest as it’s the lab my insurance tells me to use. I was shocked when I got my bill that insurance hadn’t covered $481 because they said it was experimental because Quest used the wrong code. I called Quest several times to work with them to have insurance cover it by changing to the correct code. Each time I called I asked for them to change the due date to allow for insurance to process the claim. The first bill was due on January 2 but they pushed the due date back to February 10. On February 9 I got a call from a collection agency harassing me for not paying the bill. I was stunned because I had just called Quest two days earlier to check in and make sure things were being adjusted to allow for my insurance to process the claim.

I have not taken ** for over three weeks prior to my pre employment drug screen for insomnia. I take ** instead of OTC sleep meds because OTC has so many side effects and ** is legal in my state. I was nervous about the test so I had other interviews and great jobs lined up. I went on Quest Diagnostics website where it stated UP TO 72 hours to complete and processes a drug screen. After not hearing anything and being offered the job 6 days after I tested and scheduled for orientation on the 7th day. I told my backup pending jobs that I was not interested obviously assuming my drug test was passed. After working for an entire week found out I failed for **. Now unemployed and have no backup. Would have never made the decision I made if not for the false information given by Quest Diagnostics.

Terrible experience! Never got my results from them- login never worked (even though I signed up)...urgently needed my results for a further test I needed to do but nobody gave a **! Even after calling, e-mailing them... The only thing that worked when they sent me my bill for over 2000.00 usd- and there they were very professional. I don't understand why results have to go over this unprofessional Quest Diagnostics? Can we not talk to our doctors anymore to get results? Try to avoid the lab in any case if you can! Choose doctors who will not work with this setup. I am serious- keep away from them- it will save you lots of money and nerves. After reading all the others comments too I really don't understand why they are still on the market...

I'm 69 year old ** female. Went (Quest Diagnostics 21 hospital dr) Friday Feb 2, 2018 to get my blood work. I checked in. My name showed up on the board then they call someone else's name. l told the lady I was next. She said, "What's your name?" I told her and she took the other lady and left. She came back. I asked her would check what going. She yelling that she didn't have time for this **. I asked for the manager. She said she was, I said, "I don't know what do." I was crying by now. I was so upset I left. This happen in front of about 15 customers. I wish I got the name of the lady that was sitting by me. She was trying to tell that I was next also. She needs to be taught some customers service matters. I went over to LabCorp. Nice, polite, they know how to treat the public.

I went to have lab work done and they told me I had 2 outstanding balances from the month before both for $5.42. Would I like to take care of them. I said yes and gave them my bank card. They held my cc info and three weeks later charged another $322 for new blood work. When I called billing they said that when I made the previous payment that gave them permission to charge my account. I would have never authorized them to charge my bank card as I have a health savings card for large medical bills/copays. She would not refund the money and said I had to produce paperwork from that day. However, they didn’t give me any paperwork. I signed their little handheld computer authorizing both charged for $5.42 but, never did I say hold my cc info for later. Very unethical!

The fact that they don't have a single human being answering phones is absolutely ridiculous. They pulled billions of dollars in revenue. When I called their customer support through a number I found online on another review... the lady was rude and just transferred me to their automated system instead of helping me. She said the reason they don't have people answering phone calls is because they don't have anyone calling in. Well no crap! If you don't have phone numbers to call, people can't call. What stupid people and what a terrible business.

I have gone to Quest Diagnostics on my doctor's recommendations since 2006. In that time I have had close to a million dollars in work performed by hospitals, clinics, and Quest labs. I have the entire time experienced with Quest only incorrect billing of my insurance on a consistent basis the entire time. I have multiple insurance overages. Quest not only billed my insurance companies but they, each time, have billed me forcing me to either pay the invoice or contact them to get it straightened out. This appears to be systemic with their billing practices. No other medical provider do I have this problem with. Now I am getting collection notices for bills that they were supposed to correct after alerting Quest that they had failed to bill it correctly. They refuse to correct the situation that they created causing me financial hardship and ongoing stress. With regard to the star rating if I could choose negative stars I would.

I fasted and arrived on January 18, 2018 to get my blood and urine tested. Even though I provided my Medicare and Horizon BCBS cards, I was asked to provide my credit card no. before services could be provided. I called my husband to report what happened and he agreed that I should not give Quest our credit card no. I have never been required to provide a credit card before lab work could be provided. I declined and left. When I exited the Quest office, I spoke to a patient who arrived before I did and asked her if she had to provide a credit card no. and she said no. She said she would never give out her credit card no.

I had an Appointment for 11 am. Showed about 20 mins early. Was told They would NOT do my Labs because my Doctor had 2 forms. They CLAIMED they could not reach my Doctor's office. I went across the Highway and they WERE there. I returned to get my aforementioned Lab Drawn. NO WAY!!!! I would NOW have to wait until the Office Cleared of about 20 more who didn't necessarily even have Appointments. I am having a Cancerous Kidney Removed and needless to say I tire VERY Easily. The Lab Employees didn't Consider anything and were haughty basically saying TOUGH. I left. I wasn't about to have these people Stick me. They may even rip a hole in my arm.

When drawing the blood; they decided to eliminate one of the tests the doctor ordered. Then the doctor never received the results. The company will not respond to phone calls, emails by myself and doctor, fax requests by doctor and the online test results are not available. Very disappointing company, Very Very BAD!!! I will never frequent again. Waste of time.

I have order from Doctor to do some test. Test is very important and time consuming in my condition. Doctor provided the test Coding in order to request price info from Quest. Twice I called to Quest and provided the codes. They refuse to give price. In answer I got also advise, "You will get bill and it will tell you how much". I am sure girl on phone read it from screen as one of texts to turn down customers. Meanwhile Doctors scare us with unclear species in our bodies which needs to be tested, refer your tests to Quest Diagnostics, they play dummy through operators and speculate on our fear of death to do whatever they say and pay whatever they charge without control.

I have expressed my concerns to Quest labs directly via email and was ignored. As a requirement of my insurance plan, I have to have my labs drawn at Quest in order for them to be paid for. I have gone to my local lab many times over the past couple of years and have encountered numerous HIPPA violations and, most recently, endured a lab error that caused a great deal of anxiety over incorrect results. On each occasion I have visited my local lab, specimens from other patients are sitting out within reach, usually with the associated lab orders with them so that I can see the names of the patients.

Every, I mean every time I use Quest I get an outrageous bill even though I have Medicare and BlueCross as my secondary provider. Quest is intent on only billing Medicare. They refuse to bill BlueCross telling me to do so myself. I asked for a dispute phone number and they want me to do their job and contact Medicare for procedures I never requested. It's like if I take my car to the mechanic for an oil change and they install a engine instead and bill me telling me I signed an agreement to pay the claims that were denied. This company needs to be on the T.V show "American Greed".

Horrible, horrible, horrible customer services. As a physician if you attempt to call you go through a long series of prompt to be put in a queue on hold then the call suddenly disconnects. This not only wastes time, but you don't what you need. Oh, and then there's the dysfunctional Quest Connect self serve. I have complained numerous times to the local rep, but Quest does not care and does not improve. Quest is run by a bunch of **.

This company is such a rip-off and I see that other reviewers have said the same thing - no matter what the insurance has paid, they will bill for things that they shouldn't and when you call them to discuss, they claim they are not medically trained and cannot explain the charges they are billing you for. I fail to see why I should pay for something the insurance co./Medicare says the doctor did not order and they cannot even explain. We will try and make sure we have tests done elsewhere in the future. I would give them negative stars if possible.

I take my toddlers boy to this place to have a routine blood test and the lady who make the test take so long to find the vein and my poor child crying and screaming and I feel so sad and frustrated but this is not the deal. The thing was at the end when she finish she said that we need to do the exam again because is clot in the blood that he extracted and she also scratched with the nails my child arm. OMG. When I see this and hear what she is telling me I feel so mad that I reply, "No I don't want to do this again to my child". And I leave this place almost crying and I write this review to let people know this place is unprofessional and unsatisfactory dealing with children.

No matter how you pay, at the doctor, with insurance, without, with credit card. One thing is for sure, Quest Diagnostics WILL send you a bill, regardless if you have paid for it, insurance covered it - it does not matter. These greedy PIGS will always send you a bill for either the same amount or more, something ridiculous like $149 for an A1C test and claim it’s YOUR responsibility of the bill. Even though your insurance already paid $100 for this $25 test. GREEDY PIGS. Then, they will send you to collection and chase you until the end of time.

I am here for some critical tests. Apparently I owed them $33 a year ago. I never got a bill and I was living at my mother's house at the time period. I called her up to ask her if she received a bill and she confirmed that we never did. They sent this $33 to collections and it will go against my credit. This mystery bill will hinder my chances of getting houses, cars, other things in the future. They also denied my treatment and testing because of this. They forced me to pay this $33 to get these critical tests on which dampers my chances of negotiating anything being taken off of my credit.

This company has no desire whatsoever to provide a good experience for the customer. It's a very long wait to actually speak with a person in customer service and practically impossible to get through to a local location. When I arrived, I asked the receptionist if she could verify that they received the blood work order fax from my doctor's office. She said I would have to wait until she checked me in. I politely pointed out that by then it would be too late to ask the doctor's office to fax it again. She still said I would have to wait. She was not busy at the time, and the fax machine was right behind her! Just plain lazy, and rude to top it off. It was as if she took pleasure in being difficult.

Due to a rare genetic condition, both my son and I require frequent, almost weekly, blood and/or urinary tests and monitoring. When given a choice by the ordering physician, I always have the blood drawn (or urinalysis) at LabCorp. (I am NOT associated with LabCorp in in ANYWAY) If I may elaborate further. Quest has the audacity to charge customers $10 to access reports online through the patient portal. This is absolutely ludicrous. LabCorp provides anywhere, anytime, secure access to results on my mobile or desktop in easy to understand visualizations that virtually anyone should be able to understand. More importantly, this service is of no additional charge to their customers.