Quest Diagnostics

Quest Diagnostics

Madison, NJ

 3.7/5 (752 reviews)

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Overall Rating3.7 out of 5
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About Quest Diagnostics

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer
Original review: April 27, 2023

My last visit to get blood work done was absolutely great! I hate needles and I dread getting them done. I was fortunate enough to visit the Quest Diagnostics clinic inside Walmart on Branan Field. The Staff was polite, energetic, friendly, and very welcoming, especially the lab technician Tre’Shawna. Knowing that I feared needles, she assured me that everything would be fine, painless, and very quick and that I had nothing to fear. As a diabetic, I had several things done and the experience was amazing.

Tre’Shawna is a remarkable and incredible lab technician! I trust her whole-heartedly when it comes to facing my fears with blood work and needles. Because she made me feel comfortable and safe with my lab work experience, I will no longer fear going back to get future blood work at this Quest Diagnostics. Tre’Shawna displayed real people talent, a very pleasant, endearing, welcoming smile, and professionalism representing her peers and employer at Quest Diagnostics. She is a model Lab Technician with so much potential. Thank you Tre’Shawna for giving me a very pleasant and amazing experience at Quest Diagnostics (inside Branan Field Walmart).

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 17, 2023

40230 Highway 27, Davenport FL 33837. Friday, March 17, 2023-06:50 AM EDT. Confirmation code: **. For many years I’m coming to this Quest Diagnostics facility. My best experience have been with the technicians ** and **. Both are well trained, compassionate professionals with human approach (bilingual). Also to consider they have always impeccable discardable aprons.

Today was the first time I experienced rudeness from a worker because I arrived 10 min late (**). In this kind of job we need humanistic and professionalism representing the Health Care System. If wasn’t because I saw these unique professionals today I was planning to go to LabCorp and leave this facility as my routine lab controls. Feel free to contact me for further information.

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    Rated with 4 stars
    Verified Reviewer
    Original review: Jan. 19, 2023

    I worried when I read negative reviews but my time at Quest was nothing but positive. Walked in, checked in at the kiosk, had a rep assisting me within 5 minutes. Painless blood draw and quick results;

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    Rated with 5 stars
    Verified Reviewer
    Original review: Jan. 10, 2023

    Simply sign in, have a seat, wait 10-15 minutes, they come get you, do what you need and you're out of there. So much better over at the 3041 address, Orchard Park NY. They were very friendly, clean and neat, very nice people, clean, very speedy.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 22, 2022

    I ordered bloodwork through Jason Health. They are working with local Quest Diagnostic branches. I read all the bad reviews about Quest after I scheduled the appointment with them and was really concerned. But in the end, I can't say anything bad about them. Scheduling was easy, I went to their branch in Fridley, MN, checked in on a computer terminal with ease. I was in and out within 30 minutes. The nurse practitioner who took my blood sample was nice and very professional. I received my test result 2 days later. Highly recommended.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 23, 2023

    There is no receptionist. Walked in and had to wait for 20 minutes for someone to come to the receptionist desk for a minute. I was given a business card to set an appointment and was not indicated it I could use their scan device at the entrance and do it from there. Set appointment online, got email confirmation yet "their system" did not show my appointment. available. All personnel looks lost, TOTAL I DON'T CARE ATTITUDE.

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    Rated with 1 star
    Verified Reviewer
    Original review: May 3, 2023

    Notice of bad service: The Quest Laboratory at the North Fort Myers station in Florida should be closed down. Reason: I had my blood drawn a week and a half before my doctor's appointment... Days later my results were missing in action. I called Quest to find out why? They said that my blood was placed on hold? It took several calls from me to finally have someone to tell me that the drawing station I went placed it on hold. Not my doctor. Not me. They did. They decided to do so on their own without letting me or my doctor know about it. This action of them is affecting my health care. I spoke to a Supervisor at the national center who will get in touch with that drawing station; hence, that specific drawing station will have to give them 'permission' to run my blood and produce results. Who on Earth are this people, whose only license (if at best) is the license to draw blood, process it and send it to the testing Laboratory?

    Why do my health care needs to be on hold without any kind of notice to me or my doctor? Who are these individuals to affect the care of my health or anyone's on their unjustifiable decision? Who are these individuals that have such a lack of care, compassion, reliability and accountability? How can anyone trust a company that does totally the opposite of what their 'healthcare mission' is? Why are they working there? Who are they to decide for me or my doctor? I imagine if this would be for a patient that has cancer or another life threatening illness whose immediate treatment depends on these laboratory results...

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    Rated with 1 star
    Verified Reviewer
    Original review: May 2, 2023

    I booked an appointment online two days prior. When I arrived my QR code didn't work so I created another appointment at the keypad receiving a text message, I was there for over an hour and my name was still not called. I tried to ask someone that worked there if they can help me and if I was doing something wrong to sign in? She told me to look for my name and when I told her I didn't see it she said to create another appointment and would not even look at the 2 confirmations on my phone. I find them to be horrible with costumers and I will never go there again. I intend to tell everyone about this experience. I will not even give 1 star. I find their unprofessional attitudes and the unwillingness to help disturbing. Sherene G

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: April 20, 2023

    Quest Diagnostics, Broward County FL has been undergoing building and site maintenance or over 6 weeks. Impossible to schedule an early appointment (6 - 9 AM) for lab testing either online or over the phone. Time to try another testing service.

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    Rated with 1 star
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    Verified Reviewer
    Original review: April 20, 2023

    I use the one in Washington MO. The staff are rude and have no people skills. They don't bill right and I have complained about one of the workers that has been there a long time and well she is still there.

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    Quest Diagnostics Company Information

    Company Name:
    Quest Diagnostics
    Website:
    www.questdiagnostics.com