Quest Diagnostics Reviews

On November 12th, 2021, I took my son to a local Quest Diagnostics for a blood draw. Thinking that QD workers know what they’re doing, but I had no idea at the time, that the individual taking our info did not know what they were doing and mixed my insurance info up with his: The result being months of frustration and loss of my time. At first, I received a 4 figure QD bill in March which I thought was odd, since it was almost 5 months later. I called to see what the issue was, and was told that the BCBS claim was denied because my son’s info did not match their records. I explained that the person recording the info at the local QD location did seemed to be confused about my son’s birth date.

Quest billed my healthshare for labs drawn and my healthshare sent them the check. They are refusing to update my account or verify that the check was received. I have sent them all the documentation and proof I have, but they are still billing me directly. I have contacted customer service and they just run around in circles. They don't seem to know what they are doing nor care about the customer.

I went to a Quest in NJ for labs August 2021 and 2 of the services were double billed. Medicare paid the first bill in 2021 shortly after the lab draw. Then 6 months later, Quest resubmitted the bill which of course was rejected by Medicare, so Quest billed me personally. I went back to the same Lab in NJ this August 2022 and was told I had a balance of over $250 that had to be paid or I couldn't have my labs done. Calling the billing company many times, I was told there is nothing they can do. I asked for a supervisor several times and the calls were disconnected. I have reported this fraud to Medicare. Medicare agrees that the bill was submitted twice and that the patient is not responsible for paying for these labs.

Wasn't able to make an appointment online, so I arrived at around 8:40 am at the quest location on 2229 west Ball rd., Anaheim Ca. When I was checking in one of the employee asked me if I had an appointment, I said no, She told me it's going to be a long wait as priority is given to the ones with appointment, She actually helped me check in as a walk-in and told me to take a seat, As hours ticked by many people just left, I guess they were familiar with the practice, tired of waiting or went to other locations, when a man who was seating next to me asked me what time my appointment was, I told him I didn't have one because I was a walk -in, He told me he had an appointment for 11:20 and he was also a walk-in but he got an appointment when he was checking in because someone had cancelled their appointment, I was shocked because I had arrived almost 30 mins before him.

My blood was draw by "Amy R", and I got poke 8-10 different times until my vein burst and have worst Bruises in my life. First off she have trouble finding my vein, so she poke the needle in 8-10 times until she found it. And she did something wrong (not holding the tube correctly) so there is blood leaking out and it also stop in the middle so need to redo it again. After poking me another 5 times, She knew she is not doing it right so she call someone else to help.

I got 2 emails stating my credit card didn't go through. I tried to reply to both (neither said do not reply) and both came back undeliverable. When I go to customer service it asks for a bill number - neither email provide one, asks for lab code - there are no codes in the drop down for CT. I went to the site and looked under my billing, pay bills and anything else I could find and there is no site to update credit card information. They charged me $10. Really unacceptable customer service when I'm trying to pay a bill.

I went to Quest Diagnostic on 3rd Street Jacksonville, Fl for the 2nd time today Saturday August 20, 2022, to have a major lab test done as the first time a week ago I was sent away because I did not have a mask (you’d think they’d have a mask). The tech was rude throwing his sticky notes while complaining “I don’t know why don’t they just give you a paper instead of faxing it.” That’s after he told me there was no order. After he finds the order, he pulls up a bill. I was unaware it existed, never got billed for, but it had apparently gone to collections. Obviously, he refused my getting tested and now I have to wait yet again as it is the weekend.

Quest continues to bill me for something my insurance wrote off. Repeated calls from me and MD office have not helped. Just received another bill for $241 which I do not owe. Escalation required YET AGAIN.

I visited Georgia Highlands medical Trimble Gap Rd., Cumming, GA 30040. I had blood work done on Tuesday, July 26 the lab technician used my first arm on the right with no results two times. She then use my left arm with no results, then my hand. It was a terrible experience.

Had to schedule an appointment only to go told to take it home and return it in another day. Also my circumstances were discussed in from of the entire waiting room. There is no way to connect a head.

I had written a negative review last year and received over 100 viewers, and the visit after that review saw some positive changes, but yet again my last visit for a blood test requested by my doctor on a Friday for an appointment on Wednesday, so my walk in visit which I have done all the time in the past 25 years, on a Monday morning fasted, so I sign in and after an hour wait, I come to find out that should have made an appointment and that they will take me in order which they have received with the rest of the walk-in and after all the people who had appointments, which could take all day or never.

I went to the Quest lab In The Anthem Village Henderson, Nv on 6/3022 for routine blood sample one vial taken. This male person who is deaf and dumb works as a supposed lab technician. Everything he did was rush rush rush.. going way to fast about the procedure. He is disabled, deaf and dumb. Can't speak. Has to write down any communication..

Can't I give them no stars. This is the most horrible company imaginable. I made an appointment on 06/30 for a fasting blood test to be done on 07/05. I arrived for my appointment 07/05, having fasted, and was informed that the site had been permanently closed on 07/01. The Quest employee who was packing up for Quest to move out of the site told me that the decision to permanently close the site on 07/01 had been made well before I had made my 07/05 appointment on 06/30. Why was I permitted to make an appointment online at a Quest site that Quest knew was going to be permanently closed on the date of my appointment? I know why. Quest could not care less about inconveniencing its customers. I will never use Quest again.

Every time I attempt to get results it is a nightmare. They need to have better online support for timely results. Just received my results from 2 years ago. I wonder if I will have to wait another 2 plus years for my current test results this June 2022. If you value timely results or any results at all go somewhere else for labwork. I am a healthcare professional and have never seen such a disorganized medical business!

The issue is related to billing with a service date of Jan 14 2022, the 'processing' for which has been extending beyond belief (with Quest's continued inefficiency in directing/routing the bill to the correct address of the Insurance company) ... Thereby edging towards messing the customer's (that’s me) credit history (for no fault of mine) ... Innumerous email communications and numerous phone calls to Quest (directly and/or through my Medical Insurance company, on three-way conference calls) appear to (continue to fall/have fallen) in deaf ears ...

Quest diagnostics at 601 W Union Ave, Bound Brook, NJ 08805 is horrible and has a rude lab techs. They need to be trained on well behavior with patients and they also need to understand that they are not doing free service or charity. We went for a test and the lab tech was so rude and very unprofessional.

We went to their LITTLETON CO location to get out pre-covid tests in order to go on a cruise. The results were supposed to come back in 24-48 hours but did not come until well after that causing us to have to pay $300.00 at the cruise terminal to redo the tests in order to be able to go on our trip. Tried to use their horrible website to get in contact with someone with no luck and never heard anything back.

This is a terrible company and you should not do business with them if at all possible. Had lab work done last August. Got bill for $800+ in October. Normally after insurance processes it is about $10. Call Blue Cross and find out Quest did not submit it to Blue Cross properly. Called Quest and explained the situation and they said no problem, they would take care of it. Next month, $800 bill shows up.

They send Bills for Preventive Lab work services which are covered 100% by CIGNA. Also CIGNA EOB says patient don't have to pay for this service but Quest keeps on sending Bills which increase the stress for already suffering patient & their families. Appeals drag for months and months and no hope for timely resolution. During this time duration Quest denies Patient critical services, This leaves patient no other option but to look out for alternate service providers. Hence I do not recommend Quest Lab work services with CIGNA corporate insurance.

Was billed 294.02. Ok, was not happy with a Suprise bill but hey, we all know how that goes. Set up a pay plan for $60.00 per month. That's it. Pay off in august. Needed to change the date so called, they said they would cancel it and I would have to do another pay plan. Ok. So next day I set it up. Due date comes around they take their 60. Ok, next day, they take another 60. I reach out to billing and file a discrepancy. Been a month now, haven't heard anything. Each time I check back, it's "We're still investigating". Well, due date comes back around, and the SAME THING HAPPENS AGAIN. When I called again, I got the run around, so asked for a supervisor. She came back and said they would stop the next pending payment and cancel the payment plan altogether, and that they are still investigating where that extra (2nd payment) of 60$ went.

The lab is understaffed and impersonal. The results have not come through by the deadline they provided. And there is no way to ask for assistance. This is unacceptable especially for health care. Just because it’s a lab they shouldn’t treat us like rats.

Upon arrival the sign on the door said masks required so I put my mask on and I go in and there’s three people not wearing a mask and it’s not being enforced. The first two women that work there were kind of rude and was upset with me when I expressed that I wasn’t happy with some people not wearing a mask. So I waited outside and when I went in I asked the woman, "How come they’re not wearing masks?" She said, "We can’t force people to do it." And she proceeded to tell me that they now recently started testing for live Covid. I wish I knew that before I came in and they certainly can’t enforce it and they should considering it’s a medical business and they take all kinds of patients with low immune systems. That’s a lawsuit waiting to happen.

Quest Diagnostics forced me to give a credit card number to get tests that my Dr. ordered. Forced me to sign a paper giving them the right to charge my bank or no test would be done. I had to sign to get the tests but wasn't really concerned because I have Medicare & Medicaid that covers lab. These tests took place Dec 8, 2021 and I just got an invoice charging me $426! Why?? Because Quest sent a bill that was CODED WRONG & Medicare declined it. Rather than contacting me when they had copies of my insurance cards to discuss why these charges that have ALWAYS been covered each & every time I've been to Quest with the SAME TESTS ordered, they just took it out of my bank account.

I had a great experience. Check-in was easy, they took me on time. Cat, the LAB technician was the best! I am a difficult stick. She excessed the vein without issues, drew blood and left no marks. Wonderful customer service, very pleasant. In my book, she is a 10!

My experience is simple, same lab tests that they asked me $3090 I paid $320 in other laboratory a few block away, they are thieves, I told them that I was paying out of my pocket, so, nothing to do with insurance prices.

ABSOLUTELY HORRIBLE!! Arrived and checked in at iPAD. No one working at desk. After an hour and a half, I grabbed the technician and she said that if I didn't have the confirmation number that was emailed to me, I could not be served. The notification says that it will speed check-in but not that you must have it --and I didn't bring it. The technician was horribly rude. The place is completely disorganized. If you want to be treated horribly, spend hours waiting, and leave without your blood tests being done, go here. (She refused to do my test and I was confirmed for the appointment and have documentation.) My doctor has to find a better option than Quest. Absolutely unbelievable. I have never been treated this horrible in my almost 60 years. I know it is hard to find staff but this is ridiculous.

In March 2022, I received a bill for $241.24. I made a payment of $121.24 on 3/8 and another payment of $30 on 4/4. Leaving a balance of $70. On 4/9 Quest put through a debit card transaction for another $121.24. After calling customer service, I was told that I was set up on a monthly payment plan for this amount. How can they set me up on a payment plan for a balance that is not owed? Also, my payment information was NOT saved when I made either of the previous payments, so they are obviously saving card information even when you ask them not to. The customer service rep at Quest said he would enter a ticket to have my payment plan cancelled, but I don't trust that they will do this, so I had my bank cancel my debit card so no future transactions can go through. DO NOT GIVE QUEST YOUR BANK ACCOUNT/DEBIT CARD INFO!

Don't know what else to say as Quest has serious problems that it is not motivated to fix. My specific problem was that my doctor did not submit my info that it said they did and Quest treated me like a piece of garbage as a result. This was yesterday at 139 Centre St. NYC. I don't need to go into the details as based on all the previous 1 star reviews I doubt they care so what's the point? If you can in any way avoid Quest I suggest you do. I'm looking to go to Lab Corp but my insurance won't cover it (or not as much, still looking into it). This isn't just pandemic related. I will ask my insurance co. to switch to a better provider if possible. Please do the same.

Had a routine blood test yesterday. Went to my e-mail it said: See your results at your Portal. Go to the portal: No RESULTS! OK. Who is playing games? Where is my routine bloodwork that I am chomping at the bit to see? Is this pandemic related. You can't make this stuff up. This Company is really just too big for its bridges. Time for me to use Lab Corp. No nonsense. Will be calling my insurance provider about this. Goodbye Quest!

It's a shame that we are required to give 1 star because this Arena Blvd in Sacramento location does not even deserve that. I had an 8:10 am appointment but was 16 minutes late because I got lost. The kiosk would not let me check in because I was beyond 10 minutes late. Of course, I never imagined that this would be an issue. I told the lady at the front desk with the short red hair that I could not check in because I was 10 minutes late, and she rudely told me that I was too late and had to reschedule. I explained to her that I really needed to get this blood work done before I started light therapy today. She told me that they do not take walk-ins. She told me to write my birthday and last name down, and she would check into things.

I don’t know how many times I need to be billed for the same things that I’ve paid over and over again…. Customer service gives you no help and then ask you to take a brief survey before they hang up on you! EVERY TIME. Scam!

I had blood done on Friday, February 18, 2022. It was all standard tests - no genetic testing or any other complex testing that take weeks or longer to come back. As of today, March 15, 2022, I STILL do not have my results in my patient portal. Supposedly ONE RESULT is holding up everything else. My doctor has all of the other results, but the office will not let me have them until I see him, which will not be until THE END OF APRIL. I have made several inquiries by both phone and email as to why my results are not in my Patient Portal, and why everything is taking so long. I am given a different line of ** every time.

This was my first visit to Quest and the last. The tech was having a bad day, someone in the lobby said something stupid and she thought it was me. She then proceeded to BUTCHER my arm, taking out her childish reaction to a frustrated person in the lobby. She was quiet and mean... like a creepy toddler with a pointy thing in her hand. I received an ulcer where she inserted the needle and three blood blisters from where she taped the gauze. THEN she made me sign something with no text to verify that I read my name on the blood vial. I signed something that had no information on it for me to verify what it was.

If you have all day I'm sure it's fine but don't schedule anything else. I arrived for my 10 am appointment at 9:50. I checked in, my name was on the board, and I informed a lady who was calling someone else in that I had a doctor's appointment at 11. I waited and waited until 2 other ladies came out to get others at 10:15. They said they would get back to me. I never saw anyone else again. I tried calling, returning texts, etc. Finally at 10:25 I realized I had to leave to make my other appointment. Later I received a text saying they were ready for me. What a waste of time and of course I had to fast and didn't get to eat until afternoon. If your time is important there are better alternatives.

I arrived 10 minutes late for my appointment and the business doors were locked, despite posted hours noting they should have been open. Multiple staff noticed me at the door, yet ignored me. It wasn’t until they noticed me on the phone that they came to speak with me. I was told, condescendingly, that I was late for my appointment and would not be seen. I requested a slight leeway for being late, informing the staff member that I had just driven 35 minutes, but she continued to refuse. Zero flexibility for a business where the hours indicated they should have been open.

It’s unfortunate I have to write this review. I have never had such poor customer service ever. You must make an appointment here as they refuse walk ins despite it stating on their website they take walk ins. They never take you on time despite some blood testing being critical to do at a specific time. They are Unprofessional and impolite. It’s a travesty we have to deal with this when one is going through medical issues. Very sad. Please hire people who care. Please.

Quest Diagnostics tried to charge both my insurance company and me for my bill. I called my insurance company when I got my bill because I didn't know why it wasn't covered, and my insurance agent informed me that they had already paid the bill. This was not a miscommunication -- my insurance agent was not happy with Quest, at all. This was deliberate.

This place is horrible especially the lab technician who claims to be the office manager, my first experience with her was while she was on her personal phone talking to what sounded like her child she called me by name into the lab area. She was attempting to draw blood from me and asked what arm I was comfortable with without even looking at the doctor's orders and I responded with, "I'm not here for a blood draw," and explained why I was there and she rudely handed me my test kit, no bag just handed it to me and called the next patient. I left the office in a full blown panic attack and I WAS totally HUMILIATED!

Me and my family (with 2 small kids) were harassed and verbally abused at Quest Diagnostics, 601 W Union Ave, Bound Brook on Feb 21, 2022 at around 9:30 AM by a ** woman and a ** male. I don't know their names so this is the only way for me to identify them. We had appointments but yet had to wait 45 min. When we were finally called, the ** male refused to do a bloodwork because the prescription had a minor tear. Now I point this out that my other daughter who went in before her and whose prescription also had a tear (because we were in an accident where these papers got soaked in water) was attended and her bloodwork was completed after applying tape to the torn section. I must mention no information was missing, it could be easily legible with a tape. This male not only refused but verbally abused us. Ok so we leave with a fasting 2 year old because of the ego of the attendants.

Horrid service. I received a letter in the mail requesting additional information, however, when you call it, the phone rings indefinitely. I tried several times and never was answered. I then googled a help line and was given a different number with the exact same result. I realize that as patients we don't have options as to what labs are used, but if you can...ask your Doctor to use a different company because dealing with this one is impossible.

My insurance processed claim and applied $9.46 deductibles, I sent payment from my HSA account. For some reason as per my bank, Quest did not accept payment, and I got mail from Collection agency. Make it make sense, Quest Diagnostic!!! Now I have to dealing with Collections agency during pandemic and potentially it will affect my credit score? But it's their fault! "01/30/2022: Provider payment issued but not processed by provider. Funds returned to participant."

First of all, I never thought that I will write a bad review to Quest Diagnostics personnel, knowing that some people know the job and some don't assume that there is more good than bad people. When I come for the blood work, (in any facility), I always mention that my veins are very tiny and that I am on **, which means they should know not to use a regular needle. But, when I went on 02 February 2022 to Quest Diagnostics in Bradenton FL it happens that two female phlebotomists don't pay attention to what I am talking to them, (one is Maria), they even lie to me that they don't have small butterfly needles, and when I ask them why is that they told me that they are not supplied. Both of them try to but weren't able to do the work, I mean one after another one. Both fishing in my arms for the veins; when I told them that I don't like it they start to look for my fist to draw out the blood.

This lab is the most unorganized and unprofessional business ever! They didn’t receive the order. Had to call the doctor. I had to provide the doctor's name and number. Then when I was given the stool sample they only gave me a container. No kit or anything. When I brought the stool sample back I made sure she matched up with my paperwork but 11 days later there was no record of that the sample was ever delivered. When going back to see what happened they were not apologetic and pretty much just totally incompetent. I do not recommend this business.

The technologist at Quest incorrectly entered my birth date into the Quest computer system. She did not verify with me if she entered the correct date, as would be standard laboratory procedure. Because of this error, I was unable to view my lab results through the MyQuest website. I spent over a week on the phone with Quest and corresponded with them through multiple emails to inform them of their mistake. They remained unable to correct the error, although promising to do so. The responses I received through their email support system were non-sensical and revealed they had made no effort to even read the emails I sent them. They also refused to put me in contact with a supervisor or medical director who could resolve the problem. So two weeks after the blood draw, I am still unable to view my results in MyQuest.

Quest labs are clean and the lab staff has always been friendly, but when it comes to billing it turns to real nightmare! I repeatedly get overcharged and solving it is nearly impossible! Quest sends 3 invoices (instead of one) from my visit, my health insurance (Health Plan of Nevada) applies my minimum copay to EACH invoice and even thought my copay should be "per visit" it ends up being per invoice resulting in a total 3 times higher. I call my health insurance and they say they will reprocess the invoices but it might take up to a month. So I try to contact Quest billing to update that but their website is working only 50% of time (their new billing website) and so I tried phone. After getting through to a billing representative - after 2 hours on the phone - the lady said she cannot do anything for me and will reconnect me to someone else ... That someone else never picked up. Quest has THE MOST UNHELPFUL and UNREACHABLE billing department.

Quest lab located in Merchants Crossing shopping mall should be ashamed of their "service". I arrived with my sister (patient) Angelica **. I signed her in and told the lady, who was there, that due to my sister's legs problems we will be Waiting in the car. We waited for 1 hour and 40 minutes. I came to check the electronic board but the lady in there said: "That is not really accurate." We kept on waiting and the last time we came back they had closed the center. There was a lady leaving and when I asked, she said: "I don't know, I am going to call my manager and closed door again." A ** lady came out with, I guess, a new employee, telling her how to open or close the door. They did not even look at us. When I called their attention, the ** lady, who was trying her best to ignore us, (turning her back to us) said she will call the manager.

My experience today at Quest Diagnostics on ball Rd in Anaheim that I was refused 'cause no appointments was made .. so I left and went somewhere else but called **. Got his call back due to my concerns with walk INS and this man said they will see two Walk ins a day ..but if you don't have a appointment you won't be seen .. So sad ..Some older people have no one, and don't use technology, and walk to doctors and are not even considered, he didn't even want to hear what I had to say and hung up .. They should have a time period for walk INS are a day ..I would have been ok with that but to be refused sham on this company.

Several time they have sent my bill to a collection agency after the bill has been paid. On the phone for over an hour and when they female employee answers the phone, she states that she does not have access to the billing account. She transfers my call; another employee picks up the phone and he only has access to what I'm responsible for out-of-pocket expense through the medical insurance. So, for the third time in the last two years I've had to do the same thing. Go to the bank get a copy of the check and bring it back to them so they can correct their mistake. It's really sad the right hand does not know what the left hand is doing. To top it off I called their automated system, and it says that my due balance is ZERO! Every time is the same story. How many people are getting scammed into paying bills they had already paid to this company?

I received the attached notices from your billing department. I contacted Randall at my insurance company, Ambetter. on November 18, 2021 about the first bill. He researched it and said the company never received a claim.. I contacted your billing department on November 18, 2021 at 3:48 pm and the girl told me she mailed it to the wrong address. She said she would re-bill it.

Ended up with a surprise bill. It was literally “impossible” to inquire about prices before, during, or after having the bloodwork for I was unable to talk to a human being on the phone. Quest Lab is an In-Network Lab but I was charged more than if I had gone to another lab without insurance at all! Talking to someone at Quest was literally IMPOSSIBLE, you’ll have to deal with Interactive Voice System with no chance to talk to a human. I’m refusing to pay out of principle.

I work in a veterinary hospital and I can get the vast majority of my labs results OVERNIGHT. I'm still waiting for my human results from Quest for over a week. Good thing I'm not terminal! I think I'll ask my doctor to start using LabCorp. They seem to be more reliable.

I am at risk for losing my job because Quest Diagnostics will not accept my social security number which is required to access my COVID-19 test results. I have emailed them 4 times and tried calling them to no avail. I have to get tested every week and I will miss this week which means my class will be cancelled. I got tested and gave plenty of time to get my results back - 6 days but they will not give me my results. If I am positive, I won't know until I'm already better because of how long this is taking. This is not a COVID test problem - it's their systems and they are contributing to a bigger issue in this pandemic. I am getting absolutely no customer support through them no matter how much I try.

If I were investing in the stock Quest Diagnostics I would be very disappointed with my return on investment. When a patient has a claim filed under an inaccurate policy it takes this organization 45 business days to collect payment in full. What investor wants to have accounts receivable outstanding for over 45 business days when it could easily be managed in 10 business days? In the meantime they will spend money mailing letters requesting payment on accounts which are waiting to be processed through the antiquated software claim process. A healthcare blockchain will take over the payment from insurance companies and this will improve the bottom line for Quest Diagnostics.

Keeps sending me $828 bill for basic blood and urine check up. Outrageous amount for elementary diagnostics. Service provider never told me what this would cost with THEIR diagnostic company. Stay away. Customer service is slow and condescending.

I received a bill from them for the first time but they said it’s the final notice. WTH. Staff needs more training. Oh well it’s Covid era, can’t find good staff or is everyone just being lazy, lazy and lazy.

My doctor, against my wishes requested a PSA test within a general physical blood test. PSA is not covered by my insurance unless accompanied by other tests and reasons. My insurance rejected the test and tells me I need to pay $148. I look on the website and a PSA screening is 69 + 6 for a doctor. So I am basically being charged double and can't seem to get this changed. Incredible, almost double due to insurance rejecting the charge. Something is wrong here.

Web portal is beyond frustrating. The site cannot even be reached half the time; clear cache, incognito mode, try different browsers might get you to the login, but even after logging in, it's not clear that you're logged in (Reads "Log in" in the upper hand corner). Registration process was a nightmare. Fields reject information without any helptext to guide the user; scrolling within scrolling makes submission difficult; photo upload (had to register a minor too) failed repeated despite right format and size. Husband's account completely failed to generate; mine did after a few attempts; minor's didn't generate without a phone call (which was not clear that was needed).

Without notice they switched to an appointment only system. The website for making appointment doesn’t function. The phone says that walk-ins will be accommodated but upon arrival you’re only greeted by a rude receptionist who Seems to prefer putting up barriers to access rather than helping patients. I’ve tried twice and could not get care here. I want to try again.

Received email saying: “Your online statement for services recently performed by Quest Diagnostics is now available. Pay the amount due, view or print service details, view or update your insurance, and see account history via the portal:” Problem? I haven’t been to QD since 2019. I always pay my bills before the due date, so I shouldn’t owe anything. Scam email? Possibly? Called Palmdale Quest Diagnostics but no live person will answer. That‘s unusual. Went to QD website, couldn’t get in. Got a message that it’s under “maintenance”. Tried a few more times with same results. Checked to see if site was down. Found it’s been down for over 30 days, so can’t check my “supposed“ bill.

My daughter had Vitamin D test. The stuff files insurance using the wrong code. Insurance rejected the claim. I received a bill in August. I called insurance and my doctor office. My doctor office refaxed the blood test order for them to refile to insurance. In September, I got the bill again. I called my insurance again. My insurance called Quest. But Quest refuse to discuss the issue with me on the phone line. I was disconnected. My insurance called me later and told me that my doctor office will fax the order to Quest again. They will refile the claim to the insurance. Therefore, I do not need to pay the bill.

Quest diagnostics sent me an invoice for lab work I did not recognize. I have been trying for 2 months to understand the invoice and reason for charges. Their automated telephone number tells me there are no agents available due to Covid, emails to their billing team are never answered. After 2 months of trying to make contact with Quest I gave up and just paid the invoice to prevent my credit being affected. I still have no idea what services they performed. Their billing service is terrible, and as far as I am aware, may not even be accurate. Repeated demands for money with no explanation just wear people down into paying.

All of the sudden one day I see that a Quest collection of 136.10 is on my credit report, My physician used Quest to get lab results and I guess they got my social and all my info but didn't bother to get my insurance information. Rather they killed my credit for this 136.10 and will cost me a lot to get rid off, I tried to call them and waited over a half hour to get to speak to someone and when I finally got to talk to someone they didn't hear me (I guess they have people from overseas to handle their calls). I recommend that you tell your physician not to use Quest Diagnostics. They don't serve you, they will kill you and your credit.

Why is it that you call the lab you visited and you cannot get a live person to see if your order is there? Also, I witnessed a person who was having a difficult time with the kiosk. Patient had a Language barrier. I tried to help her. Also they should walk out and greet the patient instead of “yelling” their name from the back. The poor patient did not know where to go. Why isn’t there a person at the front desk to greet patient. This is what healthcare has become. Disgrace. Also, on the recorded line it says the staff can call if order is not received. Not my experience. Dr faxed it and it was confirmed. I don’t blame the lab tech I blame the system.

Five months after getting some lab tests I got a bill for $671.49 so I called Quest. I had given them my insurance card when I got the lab tests, but somehow they made an error with my insurance member ID when they filed the claim. During my phone conversation I gave Quest my correct insurance member ID, and they said "Don't worry about the bill, we will resubmit the claim." A month later they sent the bill again, and had not resubmitted the claim. I wasted over four hours on the phone with these idiots, and nothing has been resolved. I WILL NEVER GO TO QUEST AGAIN. INCOMPETENT IDIOTS!!!

I WENT TO QUEST Diagnostics 11/5/2021 with a confirmed appointment for 12:30. I was to get blood work my md ordered and the covid test. When the employee asked if I had covid six’s I said no, but that I may have been exposed. She abruptly said “oh no you can’t be in the building!" I explained I had answered yes to exposure on 2 forms and I showed her my appointment confirmation and that I met the requirements. She backed away as if I had leprosy! This was in front of other patients in the waiting room. I was very embarrassed! She said there was a sign on the door but when I told her there was no sign she said “someone must have taken it off.”

Hiring truck drivers is a difficult task these days. There is the long applications, background checks, interviews, physicals, driving tests, drug tests, employment verification, plus a lot of persuasion. It used to take three days to get the results for a pre-employment drug test, now it takes two weeks or more. It now takes three days for the specimen to get to the lab. Unfortunately, no driver is going to patiently wait two weeks to earn income to support their families. Therefore, all the time and money you invested in hiring the driver is lost when the driver takes a job at a different company, because Quest Diagnostics cannot process a drug test in a reasonable amount of time. Quest is non-responsive, unsympathetic, and basically does not care, because whether you get your test results or not, they will get paid for doing inefficient work and destroying your business.

Can't get test results. Call customer service number. Line gets disconnected. Test results were not send to the doctor or did not get published on the website. Lab technicians do not wear masks on the noses.

I used Quest weekly for 3 months for testing. My co-pay was $20 per visit which was paid in advance at each visit otherwise they would not provide testing. I have a receipt for each visit. That was 2 months ago and they still bill my credit card on file every week 3 times randomly for $20 at a time. I have contacted billing 4 times, hour on hold each time, and submitted my receipts. Billing told me everything was settled on the phone each time. Finally have to dispute my over charges with my credit card company. I reported them to the local DA and the DA called me back today. I gave them all of the details and appears there is legal action against Quest for fraudulent billing practices.

What I've seen when I go to Quest are a bunch of old folks (I'm no spring chicken, BTW) who don't know how to make an appointment, don't know how to sign in using the touch screen, don't wearing their hearing aids or glasses, can't see the HUGE monitor with their name on it (indicating where they are in the queue,) and insist on being walkins and treated as a priority. My personal experience, having made an appointment, was to show up 20 min. before my appt. time, thank EVERY Quest worker I came in contact with, follow their sign in procedure, and be kind to my phlebotomist. Result: I was pulling out of the parking lot at my scheduled appt. time. Boom! I have an elderly friend who refuses to make an appointment because she "has never had to do that before!!!" But seems to love having something to complain about. I hope I never get that old. Love Quest!!

Shellie in Waterford, CT acted like a psychopath. Condescending and complaining all the time I was there. I can tell she was very unhappy with her job there. Scary. She did not make any sense. She told me not to talk but she was talking constantly and I was not feeling safe while she was taking my blood. I had had a terrible experience in East Lyme the other day too. The employees are not happy and bad customer services. It does not feel safe with someone who is not happy to insert a needle into your arm. I avoid those two offices.

I am at high risk for COVID. I had to go to Quest for necessary bloodwork. There was another patient sitting in the lobby not wearing a mask. I chose to wait in my car to avoid being in the building and hoping that the staff would correct the person who was in violation of their own policy and executive orders that are still currently in place for masking in medical/healthcare settings. When I got a text to come back in I re-entered and asked if they were ready for me. I was told I would have to wait and was told to have a seat. I informed the staff member that they were allowing other patients to be in the lobby (and by extension in the rooms where the tests are being done) without masks and due to my personal health conditions it was not safe for me to be in the facility while there was an unmasked person.

The only reason I used them because of my company requirement. The problems with scheduling as they cannot keep their records straight. Another problem with medical stuff and equipment. These people are amateurs with toy-like medical equipment. My blood pressure was 30+off my regular as they use $10 BP monitor and suggested to go to emergency room. I would not trust their vital results either.

Quest is always consistent in being poorly run…always a ridiculously long wait even with an appointment…computer issues everytime I come.. Come on..,nobody has time to wait 2 hrs for a blood test..get it together.

I had two different medical bills with this company and did not receive a copy from them. The labs had been sent out from my medical provider's office. I had double insurance at the time and for some reason Quest did not bill my insurance. I only found out that I had a bill from my credit report as due to Covid I experienced hardships and had to move twice. The customer service representative was abusive and unhelpful when I called for help with this bill. He interrogated me and played games when I tried to recall who my primary insurance was through. He acted as though I was trying to be deceptive when all I was trying to do was get this straightened out. He yelled at me and I demanded to be transferred to a manager at which time he then disconnected me and I have now been on hold for an additional 20 mins.

I have a doctor's requisition for testing. Came on Monday and the kiosk told me there were no appointments available for the testing that I need. No appointments available within a reasonable time frame (3+ months) in my area (10001). I left. It's now Thursday. Ridiculous wait times at location for walk-ins and there are only 2 phlebotomist working. I'm still here and I've been waiting 1 hour and 10 minutes. Have to go back to work now so maybe I'll check out LabCorp next time. PS:. I'm number 7 on the walk-in list and they just knowingly let number 8 to go ahead of me.

Quest inability to perform a simple COVID test and do the billing cost me a very expensive flight re-plan. Local tech incapable, and worse, the next level of management simply didn't want to help. If it's important -- avoid Quest Diagnostics. This is not "health care" but rather "health we don't care."

I went in to my appointment and there is nobody in the office to help. They have a machine that tells people to press the buttons. Then it asked for my phone number and having a new phone I didn't know the number. After about 10 minutes one of the people waiting in line offered his help. He got my phone number and after about 10 more minutes I was checked in! They should hire an office person or security guard to help check us seniors in!

This company's website and app are absolutely awful. I need a COVID test to be able to attend class so I went to the student union where Quest Diagnostics were conducting COVID tests. I got tested TWICE and never received my results! I emailed them about it and it said that I could not receive the results due to having an incorrect address in my account which isn't true. So I tried to fix it and it automatically locked me out of my account for 72 hours which was problematic because school started in 2 days.

I have been using Quest for years. I have also been going to the same site. I figured, why go somewhere further when this site is only five minutes away from where I live. I come in there and see the same people all the time. I like that they are not biased. When I come in they are very professional, they get you in and out. I have only waited a few minutes every time. I really think the woman is catching a bad break at the site in Phila, Pa. on North Broad Street. I think I am going to do something nice for them, like maybe some donuts or a few gift cards. This is sad people need to direct their meanness to whom or whatever made them mad. Go to this site and see for yourself they are amazing.

I made an appointment for a lab test. I paid upfront for the procedure. When I arrived at their office, I signed in and within a minute, my name showed up on an electronic bulletin board giving patients their wait times. My wait time was noted as 2 minutes. Approximately 1 minute before I was to be called, a nurse stuck her head in the waiting room, pointed at me and said "You're next". Approximately 8 minutes later, my name disappeared off the bulletin board.

I make my appt to get my lab work. The unprofessional person there had an attitude. Tells me come in fasted. I did at 11am I checking as a walk in. I waited for 45 mins. Came back in. The unprofessional lady told me it doesn’t mean anything as a walk in because their device doesn’t work. Then she tells me to come back at 2 pm fasted and I’m already fasted since morning and still tell me to come back because she’s going on her lunch. Wow dirty attitude. Rolling her eyes. Basically I did her work by calling my doctor and my doctor ask me for her fax number and she still gave me the wrong information. Warning everyone. Don’t ever go to Quest in East Haven because you’ll never Quest your lab work. This lady was a nightmare for me. Goodbye forever.

Like everyone else has said, my experience was negative. I've gotten hundreds of blood draws throughout my life. It is only at Quest where their phlebotomists have messed up and I've gotten nerve damage from it. The first time was in December 2020. I went to a Quest near Jericho, NY to get a test for COVID antibodies. The phlebotomist missed the vein and struck a nerve. I experienced an electrical shock and it was very painful. For the next three weeks, my arm hurt when I moved, with both numbness and tingling.

They put a sign in window. Never bothered to contact those of us scheduled. Inconsiderate, I changed my whole work schedule. They take your number and email. Couldn’t send out a text. Inconsiderate. I will be going with another co from now on.

Needed test to enter Aruba, who lists Wal-Mart and Quest Diagnostics as source for PCR test. Took the test within the 72 hour window and did not receive the test results in time. Called and sent several Result Requests and never was contacted. I had to get another test while in Miami awaiting my flight because Quest Diagnostics failed. Additionally, I signed up on their MyQuest site and still do not see the results. Do not use this company if you need the results to enter the country within 72 hours of arrival, it will be a waste of money and time as Quest Diagnostics will fail you and you will end up spending more money to get another test.

I called at 1:38 , My appointment was at 2:45, sign in at 2:43 and the system said I was 10 min late and took me as a walk in! Over 1 hr wait. The lady told me next and took a guy in. Liar and they don’t care!! The lady told me ten min But she kept taking others before me! Having me wait over an hr!

Quest has a customer be damned attitude. My doctor sent them a prescription for lab work on a Thursday and when I arrived at the local Quest facility the following Tuesday they said they didn't have it. I'd brought a copy of the prescription with me just in case, but the phlebotomist, who said she was the unit supervisor, said she couldn't draw blood because, the doctor who wrote the prescription hadn't provided her address. I asked why the address was necessary and was told that they didn't know where to send the test results without it. I said how about sending them to me. They said they couldn't do that.

Had several experiences already when the lab is holding the specimen for 1-2 weeks in order to release the results. This is ridiculous since we are not able to find enough arguments for our prospective employees of why their hiring process has been stagnated and they decide to move on. It takes the whole process to bring competitive employees to our team and once found we cannot just lose them because of Quest lab incapability to provide service we pay for on time.

I tried scheduling a employer-requested drug test. Many sites had wait time of 2 or more weeks. Tried speaking to a human on the phone. Called several times, recorded messages stated long wait times. Apparently, they do not have enough staff to handle their commitment to test for employers. Called several locations. Found a few locations that handle walk-ins. Called them. Called one, they said there is a 3 hour wait in the parking lo t before you will be allowed inside. How nice to have everyone waiting in 95 + degree heat in your car before being allowed in. July in SW FL is usually 95-105, high humidity. How healthy of them!

Literally the worst experience I could imagine trying to get basic pre-drug test answers. All I wanted was to speak to a representative, or see some kind of list of supplements and medications I should be concerned about that have the potential to give 'false positives' as the job I'm applying for is very important to me. After probably 30 minutes of being jerked around by an automated system, I finally got a customer service rep who, when I asked the above inquiry said, "No. Sorry. Ask your doctor."

Whoever I talk to in person or online or over the phone always acts like it's just the biggest pain ever. All I wanted was a COVID test and they sent me from one location to one 40 minutes away because "they take your kind of insurance." When I got there, they told me they don't. I had to spend 15 minutes on the phone with the corporate office for the people to realize they've screwed me. When the should-be 15-minute process turned 3-hour process was over, I waited 3 days and then followed the instructions on how to get my results. After 2 more days and several hours dealing with rude customer service, I STILL can't get my results from their broken website and the employees just act clueless. Genuinely the most frustrating company I've ever dealt with. I want to say it's the "system's" fault but honestly, the PEOPLE could have done a much much better job navigating me through the system and not treating me like I'm a terrible person.

I've been with the Quest Diagnostics for several years and every time when I have a lab visit, I was hunted with different issues. First is the technical issue: I was trying to retrieve the test result through the online portal, but the system keeps locking me off. After I tried to reset my password, I never received an Email to reset it. Trying to contact the customer service, but never went through. Second issue is the billing they use the wrong medical code to submit the claim to the insurance company, and obviously my insurance company denied this claim because of the medical code error made from quest and I've been following up with them for six months now and they never answered my call or returned my Email. So disappointed with their services and I will soon be switching to another lab test provider. Just a warning to others! Keep away from quest diagnostics.

I went to my primary care doctor at Advantage Care at 1991 Marcus Ave. My doctor said I need blood work up. The lab associated with Advantage Care no longer is open. My doctor handed me papers requesting blood work from Quest and said there would not be a problem. When I went in the Quest office a woman came out and said, "We do not take walk ins" and left. She came back and said, "We will make an exception but you will have to wait after people with appointments." I had to wait a half hour. Apparently doctors do not know Quest rules. The staff was nasty. The one who took my blood was nice.

I made the dreadful mistake of visiting this facility when I needed a blood test. The tech was nasty and incompetent. She caused a nerve injury. On top of that, she couldn't even keep the bandages clean. I constantly tried to get a hold of their corporate office. Good luck reaching them. One word of advice: stay clearly away from them!

First, my husband and I both made appointments online, and his was cancelled after we got there. We literally drove 2 hours to be told that they didn't have a Covid testing kit on site. Then why let us make an appointment? Next, my lab results just aren't getting uploaded on to their site. I have no idea why it's taking so long, because I received a pdf version. I don't understand what the hold up is. Absolutely awful, don't go here.

They are actually the worst. Do not go there. It's a scam. I just received a $700 bill even though I had insurance. Now they're not answering the phone. I'm receiving the bill over and over again. It's almost impossible to get hold of anyone there. This has been going to 12 months now.

I have no complaints about the actual blood draws, but weeks after my lab work, the results still aren't posted in the MyQuest patient portal. What's worse is that daily I received emails that my results were available. After much back and forth, I was told they have a "backlog" in posting results, although this process should be automated. Very disappointed.

There is no other way to put it. This lab is a toilet. Rude, abusive, unhelpful staff. I was so mistreated the last time I went that I contacted my primary care doctor, and they said they have had so many complaints that they are no longer using Quest Diagnostics or making referrals there. Be prepared to be treated rudely and attended by incompetent, lazy staff if you go there. The saying is true. "People don't care how much you know, until they know how much you care". Medical care must be both competent and caring, and you will find neither here.

It took Quest 6 months to send me a bill for charges not covered by my insurance. However, my insurance company said items would have been covered had the proper codes been used. I tried every means possible to contact Quest through its website and directly and was ignored for months. Then I was sent corrected claim forms but they were supposed to be sent to the insurance company and they included other people's claims which violates HIPAA. The company is clueless and does not care about its patients.

I ordered a simple and common lab test from their website and when I got there I was told I needed a printout of the order and they could not print it out themselves and so my blood could not be drawn for the test. It was a complete waste of my time.

At this point I have to assume this company is fraudulent. Every time my doctor sends test to Quest they always send a massive bill when it's always covered by insurance. This is the fourth time. Quest has my insurance on file because I've had to waste hours straightening out this. No good excuse just scammers. Now I just told my Doctor never send to quest for my test.

I had a blood test two weeks ago today, I have been given the run-around and several conflicting stories about where my specialty tests were sent, the first few times it was Kansas, then it switched to Virginia and that lab is down. I have had to cancel my follow-up appointment 3 times. I am STILL waiting, results STILL pending.

The company does not care the drivers fly up and down driveways and businesses. We say slow down and don't care. I live in Annapolis and business next to our house. They fly in and fly out. At least tell them slow down when kids present. Company sucks. 2nd review and will keep writing em until resolved.

Look for any other alternatives before getting anything done at quest diagnostics. They don’t know how to bill correctly, they don’t know how to handle logistics of lab sample, I’m not sure what they’re half way decent at. They’ve lost my lab samples twice in consecutive weeks. I have a job that is contingent on the results of said labs. This place might cost me a job. Please avoid this horrible place. Their webpage is as bad as their service, getting ahold of someone on the phone for customer support is a nightmare. Please heed the advice here and everywhere else as it relates to quest diagnostics. Avoid them at all costs. Ridiculously unreliable.

If you can, never, ever use this company. I am too upset to explain to yet another site (after BBB, the Attorney General's office, it is so hard to explain bills in paragraphs) what happened but please know Quest lies constantly, cheats and steals. They make it IMPOSSIBLE to reach them to dispute anything. It's now affecting my credit.

Hello, My wife had pregnancy exams conducted with this company. They recurrently made mistakes in billing my insurance company, and even DEMANDED we paid IN FULL upfront when they couldn't confirm we were insured. Also, they are unreachable by phone. I was able to get them on the phone ONLY ONCE after 2 HOURS waiting, the call was disconnected shortly afterwards and they never called back. At this point, they sent us to DEBT COLLECTION, WITHOUT CALLING OR EMAILING US even once. I am NEVER going to use their services again if I can avoid it.

First, Quest's online appointment scheduling does not work. It doesn't matter which office, what date or what you select from the "available appointments" section, it will tell you the time is no longer available. Then you have to select another option, fill out the form again, only to get the same result. They don't publish their phone number, but you can find it by searching online. When you call, they do not allow an option to speak to anyone, and if you choose the appointments option, there is a long silence and then disconnected. I even tried for appointments that are 6 months out, only to get this same result.

Made 1 trip to the one on NE 12th Street, Gainesville, FL. Got there about 12 pm, signed in on the Kiosk, waited about 50 minutes, called me in to enter, had me waiting in another chair for about another 1/2 hour, then called me to another chair where I was asked for my personal information. Then, I was told that nothing was in the system for me. I left and called the Point of Contact who made the appointment, and sent the information to them by Fax. She made another appointment for me at 2:45pm, and emailed me the confirmation number.

I had a cholesterol test done and the results came back high. I doubted the results so I went to Lab Corp 11 days later. The results were 44 points lower and in my normal range. 6 months later my dr. ordered a full work up for my annual visit to reevaluate my cholesterol medication. I as surprised as my dr. to discover there was no cholesterol or stool report done. Although Medicare was charged for both services. Unfortunately, I now had to wait 6 weeks before I could go to a reliable lab and have it covered by my insurance. These mistakes are monumental and unforgivable. I failed to mention the condition of my arm after each visit, which takes weeks to heal.

The earliest scheduled appointment I could make was for next Monday, Mar 1. I did that, unhappy with the week-long delay. My doctor wanted this blood test done "urgently". So yesterday afternoon, Feb 23, I arrived at 2:05pm and signed in for a walk-in appointment. The computer predicted a 38 minute wait. I waited outside. At 2:55, a technician assured me I would be taken in. At 3:00pm, another technician announced to me and another individual that the the office was "closed". Not closing, but "closed. I was told to go home. No one would take my blood test. They were going home or on to "other jobs".

The worst billing system in the world. I did bloodwork on 12/20 and handed them my updated insurance card Blue Cross. They took it but NEVER updated my file. I sent them my 20% with a note to send the bill to blue cross but they NEVER DID. That means they're NOT in too much of a hurry to get their money. They LOVE to harass the patients. If I were you I would think TWICE before going there to do bloodwork. EXTREMELY unprofessional.

My experience with Quest was awful. I went to get routine blood testing and gave them my insurance and information, as generally done. They apparently took my insurance number incorrectly and spelled my name wrong. Therefore, I was later contacted by debt collectors - and my credit rating marked - saying that I did not pay my bill. I paid the bill (almost $400) to get it sorted. I then contacted my health insurance, as well as Quest Diagnostics, probably around 10 times back and forth to sort out the issue. In the end, Quest did not work with my health insurance and would not return my money to me, even though I was privately insured at the time. Almost $400 is a lot of money to lose and be told “sorry, no can do”. In a situation where I had done everything I was meant to do, I am appalled that the company would not right the wrong they had done. Would NEVER use them again. Save yourself the stress and money and go to a different lab.

Quest website is TERRIBLE. I requested test results 5 times 96 hours after testing. Received the exact same result of one test on all three categories. Still do not know my A1c? I will NOT RETURN IN THE FUTURE FOR ANY TESTING!

Tried for a week to get a hold of the billing department. Line was busy for days. Finally reached someone after holding for over 20 mins. Said they will look into an issue. Also, don't understand why Quest charges 4 to 5 times more for some blood draws than other companies. I gave another lab the cpt codes and couldn't believe the price difference. It's a shame.

Refused to accept Dr.'s order over phone. Finally took the Dr with me to the appointment. Was told results would be faxed to Dr. Still waiting for that fax 12 days later. Asked for results online 7 days ago, still nothing. Spoke with customer service agent today, told that she doesn't care that I need my results for another Dr.s appointment tomorrow morning.

In May of 2020, my wife and I made an appointment for a COVID-19 Antibody test through QuestDirect, a division of Quest Diagnostics, and was completed at their office in South Pasadena, FL. We had to pay (we used AmEx) prior to the blood work being drawn. We asked for a receipt for the services performed at payment time and they told us they had no way to provide us with a receipt and we would need to follow-up with Billings to obtain one.

My family and I have utilized Quest services for years. Those at the local facilities are always friendly and professional, and in the past have referred several friends and family members. I recently went online to MyQuest to update my email and new home address. The system did not function properly and ultimately I was locked out. After two weeks of attempting to contact someone at Quest, including senior management, someone in the IT department finally responded and resolved the issue.

I kept receiving billing for a service through Quest. Via the Customer service line on multiple occasions I asked that they bill my secondary insurance to which the cs rep agreed. This was never done, this was confirmed. Then I get a note from collections! If there was less than one star to give I'd give it.

Since Quest has changed recently, I have had nothing but problems with their ESCREEN set up. Can not go back and make a comment when you need to, shy bladder causes screen to forward out and cause an incomplete test. And a incomplete test that should be good to go is now defunct and cannot be re-done. It is completely user unfriendly and not forgiving. I have called Quest, and they tell me they can not help me, it is a ESCREEN issue. Funny thing is I have no issues at all with ALERE on ESCREEN. These problems have caused donors to have to come back in to retest and many drive from far. The burdens put on donors and collection sites is TREMENDOUS!!! I so look forward to using FORMFOX!!!!

I called about a billing issue. Was on hold for almost a half an hour before the most ignorant person picked up the phone. She didn't want to hear what I had to say or really let me explain anything. She stated she can suspend my billing until it gets sorted with my insurance. I said, "Please do that." She said, "Ok it's done." I thanked her and she hung up on me. Very poor customer service on Quest's end and I can see why almost all of their reviews are bad.

So the billing experience I have with them is horrible. I got 4 bills back in April of 2019 which were correct and were paid off using their online system two weeks ago. I get a collocation notice for those same invoices that were paid in full and cant even get anyone on the phone and when you do get them on the phone they hang up on. I wish there was a negative star to give these unprofessional horrible company. I don't recommended anyone using these labs. They get paid very high from our insurance and our pockets and we deserve respect. They will be hearing from my lawyer very soon.

We purchased "At home Covid-19 active infection kits" back in September. My husband & I needed them for travel and to avoid a 14 day quarantine at our destination. We canceled the trip & didn't use the kit. Their policy states that the kit expires 70 days after purchase. If it goes unused, they would refund us our money automatically. Well, that didn't happen. I called several times & got nothing but run around. I talked to 5 different people & was given 3 different phone numbers to call. 2 of those people tried to tell me that I'd have to wait another 70 days to get my refund. That's when I read them their own refund policy off the website only to leave them stammering for excuses.

You cannot ever reach a human being, ever. Can't reach anyone at the local center, anyone to discuss a bill, can't make an appointment on the phone OR on the website. Quest likes to make money, yet they DO NOT want to share it with human beings. They hire human beings as sparingly as possible. The IVR is nothing but "press this" and "press that" and eventually you will not reach a human being but be forced to hang up, or the IVR will hang up for you.

Quest simply doesn’t adhere to their appointments for labs. 5 of us, including ourselves, were waiting in the waiting area for more than 40 minutes. We all had a 1 pm appointment. The waiting area was full. During this time of COVID, there was less than 3 feet of distance between people. Lab staff were rude. We were like a bunch of cows being herded into a room. I am not utilizing my this lab anymore.

I had a 9:00AM appt scheduled weeks in advance. I get there and put my appt code in and the scrolling screen tells me I have 54 min until I get in. Imagine with an appointment scheduled. I left and called their customer service to complain and ask for a solution. They told me that their waiting time shown is not reliable and I should have waited and my appt was forfeit. They recommended to go to another location which had a 3 min wait time as a walk in with driving time 20 min. I said ok I'll give that a shot. I arrived at the location only to be told that this is an appt only location!

This company is not time conscious at all and their results are not accurate. They will tell you to expect your result in 2 days and the 2 days will turn to be a week or longer. I'll suggest using LabCorp instead of this company.

I wish there was a "no-star" review because even one star is more than they deserve. In a nutshell, I went to get some labs done, and after a week without hearing from them, I decided to call the main toll-free number. After waiting over 20 minutes, the agent that took care of my call informed me that I had to get retested due to "Inconclusive Results." I wish I could say this without exaggeration, but ALL the answers that I received were "I don't know..." I was at a loss for words; I didn't know what to do because all I got from her was the same response.

Quest Diagnostics did a few of blood tests for me upon my doctor's request. I paid some of their bills through my Insurance E-Portal. My Insurance sent checks to Quest, one of the checks wasn't picked up by Quest, and they stated sending past due bills. Dear Quest! My responsibility is to pay my balances, your responsibility is to manage your billing processes. I had to call my Insurance to find out what is going on with my bill, that's how I've being told that the check wasn't picked up by Quest. I also tried to call Quest billing dept. It didn't work. Operators don't pick up calls. Finally I had to pay that amount again directly to Quest. I would never recommend Quest Diagnostics to anybody.

Awful, just awful. I made an appointment which they confirmed. I'm disable and live an hour drive from the location. I got on time for my appointment but the place was closed. NO NOTICE, NOTHING. Called the main office of Quest Diagnostics, they were insisting that the location on 571 Main St. Cobleskill, NY is open and requested that I go to the door while on the phone. I did as requested, place was dark and closed. The lady on the phone was able to lean somehow that they decide to close for Friday November 13th... But kept making appointments and confirming them without any regard for the people actually coming to the appointments made only to learn that they drove for nothing and they can just hang out outside but the location itself is closed! How lovely is that?!

Went for my annual blood work. There was no sanitizing between people. The phlebotomy left the tourniquet on and removed the needle from my arm causing a huge hematoma. In this covid time you would think a lab would be more careful.

My daughter has special needs. All parents with children with special needs knows that things can be difficult at times for them. We had an a person at the Niagara Falls office that had no compassion for her and made us leave. I called and asked for a supervisor to speak to me about my concerns but the supervisor never called me back. My understanding from this experience is that Quest Diagnostics hates children with special needs. Maybe there is an organization that I can report them too.

My doctor asked me which lab I want to use and chose Quest because they were close to me, I went first time in Oct/2020, gave blood and later got the statement of roughly $260, which I paid (by the way I have the Platinum coverage by Blue Cross of Texas). Then I had a second appointment a couple of weeks later. The very rude tech asked me to pay $25 at that time, which I did. A week later I got a bill of approximately $9 for that second visit. Where is that from? I emailed Quest - no response at all! Today 11/07/2020 I log in to pay the $9 and see another bill of $319 for one of the two tests already done. I haven't been to Quest ever since. What type of scam is this? How come a bill shows up almost 2 months later after a test? They know it is insurance paying and will try to drain them as much as they can.

I went to Quest Diagnostics for blood work because I believed to be pregnant at age 49. Not only was the woman who took my blood savage about it, she also put in the wrong address. Apparently they lost my lab results for my blood work but my urine as well. Then my doctor calls me with lab results an hour later, who's results he was reading to me is unclear because he told me I wasn't pregnant completely crushing my soul, to go to an obgyn to find out in fact I am pregnant. Please do not go to this place. Use Lab Corp instead. I would never return to the lab or my Doctor again, very unprofessional.

With an appointment I still had an hour wait and apparently it does not follow the order on their computer screen since I was second on the screen but many went ahead of me and my wait time grew instead of getting shorter. Would not return to the Largo Diagnostic clinic location.

I have been going to Quest for 10 years now. The office staff know me by name and treat me as a friend. But as far as the billing department goes it's terrible. I have sent numerous e-mails to them to date and not one e-mail has ever been answered, this was even before COVID. I get billed twice for the same visit except they change the invoice numbers so it seems different. I even get billed for dates I never went. I try printing a receipt after I pay my invoice but they are always blank. Just their info prints out not but none of my info does. I know how to print including PDF files so it's not me. Why would an honest company do that? Even their e-mail receipts have no invoice numbers on them. So now I am forced to take digital photos which I put into files for future use.

Quality of service is very poor; the couple of staff people are very discourteous. Test results, in my case, have not been provided after a whole week waiting for. There is no way to communicate with them; the 1 800 number is a joke if you want to speak with a human being.... My fault for having given a new chance. (Just trying to avoid more time traveling but definitely it doesn't worth.)

Been going to Quest for nearly 20 years. First time I had provide a credit card before they would process my orders. Said they would charge me unless my Ins (BCBS) didn’t pay. They’ve always paid, it’s the same orders every 4 months. Well quest billed me $4.80... Why??? Why should I have to spend my time trying to figure this out.. Sounds like found money to me. What if it happen to every customer every, every day. Found money$$$

I went for request labs at Quest Labs Ste 9200 1411 Flagler Dr WPB Fl on 9/10/2020. An upcoming Endocrinology appointment the following wk relied on these results. My dr office could not access the results at all... nor could I from the app. It was as if I never did my lab work in the system. I called the Quest # and even the representative could not find my labs. The following day a technician (most likely the one who drew blood) had the audacity to say.. "I was told you were complaining about your missing labs." I said "Yes... I needed that for an important dr appointment".

Quest is awful, not helpful, and if you are self pay forget about having any financial help. I’ve been to many drs, labs, they offer adjustments. After a few tests and $1800 later Quest offered no financial help or adjustments. They were very rude. Simple tests about checking my thyroid $200, blood type $300, and goes on to a total of $1800. Ridiculous! Never again will I use Quest for lab work. I advise you to never use Quest either unless you want to be surprised with an outrageous bill!!

I worked at Quest Diagnostics for years and always thought they were the best lab out there. However, recently I had a terrible experience. I had my blood drawn on Sept. 1 for Sjogrens antibodies A&B, and I have just one question: WHERE IS MY TEST RESULT? I don't know what else to do. Quest customer service won't respond to any e-mail or request for results. For crying out loud - it has been 12 days since my blood was drawn, and the test takes 1-3 days to perform. I have contacted customer support 6 times...6 TIMES...and no response from them whatsoever!! What the hell is going on?? This is HORRIBLE customer service, guys.

Quest Lab is send sample out lab that does not guarantee and disclose upfront when your results are back. Some simple test are sent across the country to California for processing. Even sound of this is ridiculous. AVOID THIS LAB AT ALL COSTS.

This was not the first time that I received another trash invoice from the Quest Diagnostics. Earlier, they had wrongly billed me duplicate and I had to spend a lot of time, energy, and effort to make the matter clear to them and to finally get rid of them. Now it was another folly of them. The incompetent agent sitting in their lab forgot to enter my new insurance information in their system on September 08, 2019. On the first place, she never asked for my ID card and insurance information. I myself had to hand them over to her.

I was tested more than a week ago and I have not received my results, nor have I been able to effectively contact anyone to even understand if there might be a problem. They continuously direct you to "MyQuest" site for results but there is no information about my appointment or status of the testing to even know if I should keep waiting or if there could have been some problem. Their so-called "help number" in my scheduling email does not provide any options and then hangs up. The chat function has a limited number of automated responses and none of them have helped resolve my questions or provided any useful information. After a significant effort it seems nearly impossible to get in touch with an actual human. Not only is this a customer service failure, it's a public health risk for a company purporting to provide COVID-19 testing.

I have a next-door neighbor who baked me some cookies about three weeks ago; it was completely innocent and assumed I was a smoker as her son said I was cool, from what he tells me. I do not smoke ** as I am a commercial driver. It was brought to my attention the next day that the cookies I was given were, in-fact, "Pot" cookies. So I went to my doctor, who told me that I tested at 52Ng/Ml and will not pass a drug test as the dot cut off for THC is 50Ng/mL and has to be below that mark to be considered a negative. So I waited and waited. On the 24th of August, I went in and took a drug test for a new job. Your lab tested my urine at 41Ng/mL which was below 50Ng/mL and should have been deemed a negative test as per DOT standards.

This supposedly is an appointment only location. I am immune compromised and rarely leave my house (per 5 doctors). I had an appointment at 8am, when I limped over there were NINE people waiting. One gentleman with a cane. Another in a wheelchair. 3 of us had appts at 8am which is impossible because there are only 2 phlebotomists at this location (who are great at their jobs). The door ALWAYS opens at 8am sharp. By 8:20a I left. I cannot stand for any length of time. I did get through to Quest Corporate. I am supposedly going to be getting a call from the Supervisor of that location. I don't have very much hope. This is one way to lose customers. Make them cluster during a pandemic and don't open the door and don't email the patients that "sorry you'll have to reschedule." WRONG WAY TO RUN A BUSINESS WITH THE PUBLIC. I rescheduled for Wednesday. Again, not hopeful. The big machine eats up the little people.

I would like to tell you about my last two experiences at Quest Diagnostics located at 293 Commerce Ave, Manteca, CA. On both visits, the waiting room was packed and social distancing was impossible. On both visits, patients are allowed to enter the main waiting room BEFORE THEIR temperature is taken. Reasonably temperatures should be taken at the entrance to the Diagnostic center not AFTER. Because of this faulty setup patients who could potentially have Covid19 will be sitting in a crowded waiting room possibly infecting everyone else while they are waiting to have their temperature taken.

I have been going to Quest for 4 years and got good service. After COVID started they started a VIP Peace of mind program for those who are extra sensitive to COVID. I am 75 and am being treated for metastatic cancer. The first several months Were fine. I came at 6:30 and waited outside. They got my card and checked me in then came and got me for blood draw. Today I did the same, but now they said I had come inside and check myself in. I called customer service and was told that in fact the VIP PEACE OF MIND PROGRAM does not exist. You are treated the same no matter when you arrive regardless of what it says on the website for the first hour of the day. I asked that the VIP notice BE REMOVED FROM THE WEBSITE. I will never go into another Quest again because I do not trust them —. Especially to safely stick a needle in my arm and draw blood. Especially during the time of COVID.

I was preparing for annual physical exam so I needed to get some basic blood work -- very routine. I made an appointment at Quest and for the most part, the visit was a breeze -- minimal wait time, felt safe in waiting area (had a good COVID standards in place) and the tech got my blood on the first try. I was told I would have my results in 1-2 days.... Well it has been 8 days and still waiting. Tried customer service and that what was a waste of time. Also, tried email support and also not a good experience. I ended up going to Lab Corp and I got my results back in 1 day. I would NOT recommend Quest Diagnostics.

Had a mix up with getting a sample sent out, but Quest never reached out to me, rather it was my PCP. This set off a multi day goose chase and hours wasted sitting on hold with Quest's central phone line. Additionally, dealing w/ Quest HQ was particularly frustrating because the customer service reps kept giving me incomplete or sometimes, outright incorrect information. How are you going to keep me on a 20-30 min hold every time I call and then give me the wrong information? Oh that and the fact that the local line doesn't appear to even take phone calls? Like every time I would call and hit the option for general information it would just be like "sorry this line is not available now" and then hang up.

I have never visited any of the locations or ever heard about this until receiving a bill for a blood test supposedly ordered by my physician 2 years ago with a threat it was an unpaid bill. My incurable covers the all the services rendered by my physician other than a $30 co pay. Because I was threatened via calls and mail that my delinquency will be reported to credit agency, I paid the outstanding amount, saved proof that the amount was paid in full with 0 balance outstanding. Payment was was finalized on 6/28, paid online. Since then I have not seen my primary physician or any doctors, I’m still receiving calls from this company. I shouldn’t have paid the bill because according to my insurance statement the procedure was covered and billed already. Not sure how to get rid on the calls, threats and prevent additional payments to this company.

I have Cigna PPO from my husband job. I don’t have any health problems, just checked blood test and Quest sent me a bill: $221,91. I paid $100 and thinking why they sent me a bill if I had the same plan from my previous job and did not pay last year? They want tio me off!!! I will dispute this bill. They are bad and I will not go there anymore. Actually, my husband and I will not going there anymore. I hate people like that.

I HAVE CONTACTED THE QUEST LAB BILLING DEPARTMENT SEVERAL TIMES IN THE PAST 5 YEARS ABOUT ISSUES WITHIN OUR GROUP. Services rendered for lab results. Members of our group then receive an invoice for the entire amount of the charge even though our insurance processed the claim with write offs and the employee owed a balance. It is impossible to reach anyone in the billing department. One experience took me months to correct, doctors wife out of state for family issue, urgent labs performed, current card given to Quest, processed claim under a plan the wife had 15 years ago and claim denied. It was an impossible situation and I spoke to 2-3 reps during this issue.

2 hour wait my name kept coming up on top 15 times with 2 minute wait and it kept doing that 2 hours. Nobody to ask question. When I finally got the supervisor to talk to he treated me badly, to me he's a racist.

I arrived prior to them opening (7 am) and there were no other patients waiting. Once they opened, they informed me that they reserve the first hour for people over 60 but that they’d check and see if they could help me anyway. Meanwhile, a gentleman over 60 came in and needed a drug screening. They informed him that they don’t do those screenings until 9 am and turned him away! Then they told me that they would not do my lab work until after the first hour. There was NO ONE in the office other than myself. The employees were literally doing NOTHING yet turned me away. Had there been other patients waiting, I would’ve fully understood and either waited or came back at another time but there were no appointments or no walk ins there. This is a ridiculous way to conduct business. Extremely disappointed.

I am sorry but The way this lab is processing the covid 19 swabs is ridiculous. I am a front line worker and have been home for a week and a 1/2 still waiting on pending results meanwhile 4 other people that I know went with me and after me and got their results and all are stay-at-home moms and work from home. I believe the lab is processing these wrong. Front line workers should be top priority, not stay-at-home moms, not people that work from home. The cure for this is self quarantine for 2 weeks. If they are home obviously they're not going anywhere their quarantine if you need to go out into the public.Nurses, doctors, restaurant workers, police officers, firemen ect., all should be priority. This lab is wrong on how they are processing it. I understand the flow is in enormous right now but again priority workers comes 1st and we aren't on unemployment like the rest of the world!!!

Today, 7/27/2020, at 2:00 pm, I went to Quest Diagnostics in Greeley, CO at the Safeway grocery store location to have blood drawn for 4 tests prescribed by my doctor. The man who drew my blood had the shakiest hands. I wondered if he had had 10 cups of coffee. His hands visibly shook. He missed entirely the vein, or he went right through it. Then blood actually forced itself out of the puncture. The blood sprayed his hands (wearing gloves). I suggested coming back another day (in order to get a different phlebotomist), and he asked, "Why?" I didn't have the heart to tell him. He ended up using the vein in my other arm. I have a rather large puncture and bruise on my right arm, the one he began with. The left is only moderately bruised. I'll probably use a different Quest when needing cheap labs. I guess you get what you pay for. Ridiculous, it's more expensive using my insurance. I was not given a receipt for services.

To wait over 10 days to get Covid results is uncalled for. This company say due to the current rise in cases it will take from 3 to 7 days but other companies give results in 24 to 48 hours. For such a big named company they do a terrible job. Should have gone to Lab Corp.... Quest you're pathetic.

Government and insurance companies need to crack down on the labs doing COVID 19 testing. Should deny payment for the test if the results are not given within 3 days. Went to a testing site last friday (8 days ago) done by Quest Labs. Still have not gotten results. Went to another site on Thursday (2 DAYS AGO), got my results at 6:20 am this morning. Some of these labs are not interested in providing usable results and just want to play numbers. Limit the volume of testing to a level that can be processed in 2-3 days or forfeit payment.

This has become a regular event. I go in, they draw my blood, and take my payment. Then I receive a bill in the mail. I don't understand why my copay isn't included in the initial payment. Or am I paying twice?

On July 24, 2020, I was on hold with Quest Diagnostics for 1 hour and 35 minutes. Someone obviously picked up the phone, said nothing and immediately put me in to the customer survey prompt. I understand high volume, but this is not acceptable. Hire more people if that is what is necessary to deal with incoming calls. Now, I need to call back and wait on hold most likely for the same amount of time in order to get a person (or maybe not).

I was tested for COVID-19 at a CVS Minute Clinic who used Quest for their diagnostics. I was test on Tuesday 7/14 and now 9 days later still no results. What I did get though? MY BILL, BEFORE MY TEST RESULTS!!!! If I was infected, by the time my results come in I will have already self quarantined for 14 days probably. Nine days and still nothing is unacceptable when others are turn over results SAME DAY! DO NOT WASTE YOUR TIME OR MONEY! Best be sure they will turn over your BILL with rapid results though!

My son (who is a minor) went and had some blood work done on the 15th and I asked if I could get his results emailed or faxed to me. The lab tech told me I could sign up for an account online and put him as a dependent and get his results through the online portal. I created an account, and have tried EIGHT TIMES to add my son as a dependent, uploading his birth certificate as they asked. Each time they email a denial stating that the name on the birth certificate does not match the name of the account holder! I called to explain that I (his mom) am the account holder, so of course my son’s birth certificate (which has his name) would not match mine! I have called and emailed customer service, but they cannot get it straightened out!

I will start by saying I am the sole breadwinner in my family. I have a wife and four children. On 7-14-2020, I took a COVID-19 test at my local physician's office (Dearborn, Michigan). The staff at that site stated I would have my test results back by 7-17-2020. After making repeated calls for results, my physician's office suggested I call Quest Diagnostics to obtain my test results. After being on hold for over twenty minutes, their representative stated, "They have my sample. It is still in a pending status." She also included, "We cannot provide you with a date when your results will be ready."

Website and CareNow advertised Covid test results in 4-7 days. It’s been 13 days and still no results. I called customer service and held for 45 minutes only to get “results are pending”. CareNow was useless.

I've been waiting 12 days for my covid results. My quarantine 14 day will be over before I get results. This is unacceptable and completely useless. I've called, emailed and live chatted and still no results!!

Their technicians can be rough and rude sometimes, blood drawn skills are uneven, sometimes not too much pain, sometimes very very painful and bloody. I have regular blood drawn for more than 40 years, this lab has the most frequent painful experience. I called the customer service today, was on hold for one hour and six minutes, the representative refuse to get a supervisor for me when she was unable to answer my question and then hung up on me two minutes into the inquiry. She was arrogant and plain rude. Hanging up on a customer is the last thing a customer service rep should do especially when the customer was not yelling nor cursing. This is a company that care very little about customer service and blood drawn skills are very very uneven.

I got a call from Credit Collection Services initially, saying my bill was overdue. The reason? Quest got my address wrong. I wanted to confirm that this was a real bill for a valid service because I had never received an invoice, so I set out to get an itemized invoice. When I first called, they asked for my invoice number in order to answer my questions about my bill. However, because I had never received my invoice, I did not have my invoice number. I asked them to send me my invoice, and corrected my address. I did not receive my invoice within the 2-3 weeks they claimed it would arrive by. So I called again. This cycle continued for 3 months.

I get my blood drawn every 4 weeks and have experimented with both Quest and BioReference, but almost every experience at Quest has been negative. They have continued to bill me and threaten to report bills to Collections Bureau that I have paid and have receipts for, but most importantly, the staff is incredibly rude and unhelpful.

It's been 11 days now since I got tested for COVID-19 through Quest. There is still no result. They still haven't even tested my sample. Other labs are turning these tests around same-day or next day. Quest is making a ton of money off this public health crisis, and they don't appear to be taking this seriously at all. How long are we supposed to sit in isolation without even knowing if we have it?

Choose anyone but! They are not properly staffed. My daughter had a COVID test and still waiting her results after 8 days and now told Monday at the earliest! She could have just quarantined for 2 weeks and same the time, cost and grief of the test. We know others who have tested AFTER her and already have their results!

This company harasses disabled veterans. I am 100% service connected, all my medical is always paid, except this company can never submit any paperwork correctly. So for 5 years I got 2 or 3 threatening letters each month saying they are going to send it to collections. If you complain they are argumentative, harassing, and refuse to listen, they always try to blame it on your doctors office, but my doctor has no problem getting paid. Just quest. 100% of the attempts they make to get paid for my claim fail, every single time over the last 5 years, and they simply will not stop. If you refuse to listen, you will never understand there is a problem, but that is fine. I have all of the email conversations with corporate. It is time to submit this complaint to Tri West and the VA, so they can see the harassment you guys give to our disabled veterans. Time to get you removed as a provider for us.

Had to go to Quest direct since doctors' officers were closed and they told me to buy the test on quest direct. Ordered a panel screen and they refuse to provide a receipt or invoice that I can use this for insurance reimbursement (which under ACA the insurance company is legally obliged to accept for preventative screenings). They have a term in their click wrap which says you will not claim the test with your insurance company for reimbursement even though I was told at the clinic I could, and thus they refuse to provide me a detailed receipt or invoice, and any relevant test info. That was after three emails and more than five hours on the phone, which resulted in me being told "it's your problem". Worst customer service, coupled with insane test costs and anti consumer practices makes this company one to avoid!

I made an appointment thru their "Quest diagnostics" site. I was issued a confirmation code. Went to my appointment and was all good, five stars for that. Now the bad part is choosing the test result. After logging on to MyQuest, a tab opens up for patient verification. I always failed, and I know I am answering the questions correctly. After few tries it will lock you out. There is a chat button at the web but it is not a live one. I tried calling the questdiagnostics 1-886-697-8378 and you are given different options. I selected IT help and it will put you on hold and eventually hangs up. I would give one star but because of scheduling the appointment went smoothly, I gave 2 stars.

I'm not the type of person that types a review on someone but my experience today made me feel that I need to write this. I was at Quest today the one on Jamacha to do my lab tests, the lab technician was horrible. Her name was "Fayrouz" who took the blood but obviously didn't know how to do it. She hurt me a lot, didn't know where the vein is, and the place of the needle is inflamed and cannot touch it. My arm hurts and I cannot move it.

I made an online walk in appointment and got confirmation code. It was a general blood test for cholesterol and sugar for which I was fasting. When I reached the location at 3270 Arena Blvd, Sacramento, CA.95834. They told me that they are not accepting walk in confirmation and I need to make an appointment on some other day. When I asked them why it is not written online and no notice posted at the site and why it says that walk in are welcome. They had no answer. I called the supervisor and she never respond my call. What kind of service they are providing? People go there for the test and the employees at the center doesn't want to do their job.

Any company which operates under the assumption that everything can be automated is ridiculous. While this may seem to be a good business model to some, I think it absolutely abusive in nature. Any business which requires customers to basically answer their own questions by not having a live person to speak with is just wrong. Had I had a choice, I would never deal with this company, ever!

I paid for the test online. It said to enter your insurance information and I did but then it asked for payment. Went to the clinic and had the blood drawn. The tech said to be sure to file with insurance since "everything Covid-related is covered 100% by insurance." After 5 weeks of emailing and contacting them, I finally got the results. Insurance said it needed some specific codes to pay but when I finally got someone at Quest, she said, "the test is offered at a discount on our website so it is not intended to be filed with insurance." If insurance covers testing 100%, the $126 I paid for the test is not a "discount." Also, that they asked for my insurance information implies that it IS meant to be filed with insurance.

If you have the option do not use Quest Diagnostics. I'm not the type of person to leave reviews but I felt this was important. I took a Covid test with them along with several other coworkers and half of us didn't receive results after 3-5 days. After 7 days I tried to reach a human being which was nearly impossible. They don't answer messages and I'm pretty sure their patient advocacy email address is fake or just gets ignored because I still haven't gotten an answer. When I finally talked to someone after being on hold for nearly an hour they couldn't find me in their system at all. Now I have to go pay for a test somewhere else because my employer is requiring it. I've been quarantining myself from my family until I got the results and it's been very difficult. I looked at the other reviews and this is not the first time this has happened. I would give them zero stars if I could but the minimum is 1.

I advise never to schedule, walk into, or deal with Quest if you have to use a lab. The clinical staff at the Quest Diagnostics on Federal Hwy in Fort Lauderdale are not even nice enough to be call humans. Humans have a heart. These personnel have no care for the sick. IT IS THE TIME OF COVID. People with cancer, brain tumors, and strokes need lab work. Treat us well on our last days of walking on this earth. Remember that one day your last breath will come and a little bit of human decency goes a long way. Waiting 3 hours in a hot car when you stroked three days ago then yelling as you shuffle to the door is UNACCEPTABLE.

I'm 60 years old. I have nothing but admiration for workers who are showing up during the virus-nurses, grocery clerks, lab techs. I can only say that I had probably the rudest interaction I have had in 50 years with a lab tech named "Chanelle". She was insisting I had to mail a specimen in when the lab itself told me I could mail in or drop off, I had already dropped off here another specimen, when you sign in one of the choices is actually to "drop off specimen". This person would not listen, would not let me explain and asked, and I quote "Are you retarded?"

Their website was very difficult to navigate. It never asked for a payment yet it gave me an appointment and code for a test. When I got there the receptionist did not ask about payment, but the person drawing blood did and she said I had to pay. I said I was never asked to pay but offered to. They said they couldn't take payment and I had to go back on their website to pay. I tried on my phone to use their website to pay and gave up because it was too difficult and left.

On day 9, I received an email stating I could review my results at their website. It was there. With the sensitivity of this type of test, I wish they would underpromise and overdeliver when they talk about turnaround time. I am changing rating from one to four stars.

I took my 87-year-old mother in law that to do a COVID-19 test. On the day we arrived their computer system was down so they couldn't find the online test that we had ordered even though we had a paper print out in front of us. They made us pay for a whole new test or they told us to come back later when the computer it was back up. Who would ask an 87-year-old person to get back in the car and come back the next day and expose themselves to danger to do this test because your computer system is down? We had no choice but to pay for the test a second time using her Social Security and insurance papers. They didn't refuse to refund us the original test we had bought and charged us a $20 cancellation fee even though it was their fault their computer system was broken.

I went in for a Covid-19 test after creating a My Quest on-line account. Two days later I got the email that said my test results were in and could be viewed at the My Quest account. Nothing showed in the account. When a problem such as this appears, there is literally no way to talk to a human to get it resolved. You can send an email, which I did and have gotten nothing in three days. If you google and get the customer service number is will refer you back to the website and hang up on you if you pursue talking to a person. This happened three times. I will never use quest again.

They are trying to charge me something that they have to discuss with the insurance. Instead talking to the insurance they want to charge me all the cost (~2000$). They sent me bills 4 times. I am 73 and I have medicare A, B and C - plan F, which covers any blood test 100%. This is unfair to request me to pay for unsolved misunderstanding between QD and Medicare.

Quest did some lab work for me and sent me a bill. I logged in on their website and paid two bills a week ago. Today, I received the second bill. When I logged into their website, both of the invoices I paid a week ago show a status of payment due on their website. When I called to question this, a tracking number for the payments was requested. Their website conveniently does NOT allow you to see your payment history, so if you don't save those tracking numbers, you have no way of confirming whether or not the payment was already paid. When I asked why the site wouldn't allow me to view my payment history, the representative didn't have an answer. Shady practice that I'm sure results in patients paying double.

I've just called QD because they are trying to charge me something that they have to discuss with the insurance. Instead talking to the insurance they want to charge me all the cost. Last week I called the insurance and they told me that all was solved, but QD sent me another letter. Today I've called QD and the woman to check if everything was resolved and who answer my call was incredible unprofessional and rude, and instead of listen to my explanations she hang up the phone. I feel totally helpless. So I still have the same problem and the is no intention from QD to help me with this. This kind of companies must have a better consumer service... This is unfair.

I was at your clinic located at 4900 Bayou Blvd Pensacola on March 4, 2020. Blood was drawn at that time for tests that were ordered by Dr. **. I was seen by Dr. ** on April 1st 2020, and his staff members explained to me that they had no results from those tests. Dr. ** got on the phone while I was there, and your office told him that no one had any record of me ever visiting any Quest clinic. After leaving the Doctor's office, armed with another set of the exact same tests, I went back to your clinic where I got these tests on April 1st to show you the test orders that you had previously filled on March 4th. You claimed I was never in your system, so I left without allowing you to do the tests fearing you would lose these also.

It’s been 8 days since my Quest Covid 19 test and no results. It took me 4 days to get an appointment and now another 8 days and Still no results. They act like a third world organization... No wonder the virus is spreading. Unacceptable. Shameful.

I had a daughter return last Friday from Europe and, by sheer luck, we were able to get a test completed at a drive-through location (hospital - not Quest) on Saturday. 6 days have passed and no results. I made numerous phone calls and was able to find out that the test was sent to Quest. The first rep I spoke with tried to tell me that my test was completed on Tuesday. That was incorrect of course. Then she said it was picked up late on Tuesday. I found out later that they ship the kits all the way across the country. They told me "maybe Monday" for the results. Maybe.

You make an appointment and they still take people that walk in first. They make you wait over an hour. If you complain to them they make you wait more. Very unprofessional. Then when they call you after you complain they don't want to bill you for your copay. So I wasted 2 hrs for nothing because they refused to take my blood work.

So, I opted for paperless billing to save on paper. I received an email to pay my bill, the link takes me to the billing page, select pay bill....a Lab & Invoice Code entry are required to pay a bill. Neither of which are included in the email to pay your bill, stating pay now within 5 days. I have gone around on the website to look for another option to find my bill, ending up with the same request to enter Lab & Invoice code. Also, tried to send an online customer service request for help, and what ya know, requests the codes to send a help request! Good Grief!!!! Horrible Customer Service for paying a bill.

No person to talk to. I waited for five hours for a simple five minute blood test. The waiting room was overcrowded, children screaming, running everywhere, making it impossible to study the five hours I waited. This place is a disaster waiting to happen. I will die before I would use Quest Diagnostics again.

Went to Quest in Astoria. Worst place ever. Personnel rude. Took my blood did not get results bc technician wrote my first and last name as the same. Called quest. Was on the phone with customer service 3 times for over an hour. Finally said they would correct it but getting emails saying they cannot find my sample. One person hung up on me. They are the most incompetent place. Do not understand why when they see a rating of 1 they do not try to correct it.

I wanted a yearly blood test to check my health which I have done for several years through primary provider. This year I decided to purchase the test privately through Quest Direct. The actual appointment was very pleasant. I only waited 10 min and they were extremely polite and drew blood easily. The issue is that my test results were emailed through My Quest and when I went to view them it said "No test results found". I have tried calling every number for quest for help with this issue. No one can help me because they said they were not able to send results to me by email because I purchased them due to privacy. They have "escalated" the situation to support team and nothing gets resolved. There isn't a direct number for test results only an email team that may take 5-7 business days to respond.

First I'm stuck waiting nearly two hours. Then I finally go in and she spends the usual 15 minutes trying to find a vein. She then tells me that two of the tests are not covered at all and I might have to pay if I wanted them done. The problem is she went through medicare instead of my advantage provider. I ended up getting into a fight with my primary doctor over this issue as well. Then they call me up three days later and tell me they lost the urine sample from the tests they did do and I have to do it again which means another day fasting. How could I even trust their results.

The technician at the Colorado Springs, CO location in Safeway needs to take a class in customer relations, customer service, empathy, and overall good manners. She acted as if I was a bother to even being sharing the same space in the world with her. She turned me away very hastily 3 times. Once for being 3 minutes late and she was closing. Once for not having the kit required (would have been nice to know the day before when I was turned away), and once for having my kit picked up from another location and dropping off with her (I was told I could do that from the other location).

They never fail to get payment first and require you to sign electronically when you have no idea what you are signing. Over half the time when I am sent there for labs they deny that the doctor sent them even when I was standing there when they were sent. Quest never takes responsibility for anything. Their technicians have bad attitude and have no desire to be helpful or pleasant. The only thing they are interested in is getting paid.

My teenage daughter went in for labs this month and we never received the results. After some digging, our doctor found out my daughter’s blood was marked with her twin sister’s name! Her twin sister was not even there. Before her blood was drawn, my daughter presented her lab prescription, health insurance card and driver’s license. How in the world could they mess this up?! Then Quest was going to just change the name on the bloodwork, but that’s unethical and against FDA regulations. They ended up saying they need to redo her labs...I said never will I use Quest. This is appalling and apparently has happened to other people at this same location. This is a costly mistake. Never again will I use Quest.

I now have a black and blue mark the size of a half dollar. Today, I dropped off a stool sample and was told it wasn’t right although I followed the directions of yesterday’s tech. Today’s tech threw my stool samples in the rubbish. These people are rude and incompetent. They should be fired and replaced with robots.