Quest Diagnostics Reviews

I moved to the East coast when I retired and had never heard of Quest Diagnostics. After my first lab experience, they sent me a bill for the amount that Medicare would not pay. Quest never asked me for my secondary insurance information - I assumed that they had gotten this info from my clinic since the two were in the same building - just across the hall. But instead, after they billed me a second time, they immediately reported me to the local credit services agency as a deadbeat who didn’t pay his bills. Again, I had assumed that they were interacting with my secondary insurance company and billing them, but they never bothered to even ask me for this information. I give Quest’s Customer Service and Billing Dept an “F” for that group’s poor performance!

I have had blood work done at Quest Diagnostics in Lubbock, TX for many years. There used to be someone at the front desk to help with questions or direct you on how to sign in. This morning when I got to Quest to have blood work done that had a new sign-in program and no one to explain. I did what the screen asked. I was a walk-in and the screen asked me that. There were five people that were walk-ins that came in after me and they begin to be called back. I asked the technician when she called the first lady back that had come in after me and she went and got another tech who when she came out called in someone else, while I was trying to explain that I had been there waiting.

I have been using Quest Diagnostics in the last few years and the service was Okay, but right now in my opinion it is bad. This week alone I made two online appointments, the first one on the 13th of Feb, 2023, I got a confirmation, but it did not go through, and I could not get my lab tests done. I rescheduled it for Wed, Feb 15th, it was confirmed by Quest Diagnostics, but they did not schedule it for the address I had requested, I went to the appointment and could not get the tests done. I am scheduling the tests for the 3rd time around. I hope it will work, otherwise, there will be consequences against this company. Their website is so unreliable that it is difficult even to enter info from the health insurance company.

The Quest Diagnostics lab in Montgomery, Alabama: 10710 Chantilly Pkwy, Montgomery, AL 36117, USA - requires you wait in a room that is, at best, 10' x 15', with a large flatscreen monitor on one wall which eventually informs you when they're ready to perform your labs. When I arrived, I was introduced to a tiny room, already occupied with four other individuals, and we all waited, in close proximity to each other as the small chairs placed us side-by-side. Despite wearing a mask, I became ill for nearly an entire week after this appointment - a COLD virus. All I can say is: thank God it wasn't the Coronavirus, to which me and my spouse are particularly vulnerable. You should be thankful, too, Quest, because if it had been COVID, we'd be talking litigation.

This company is a pile of absolute hot garbage. You have absolute terrible customer service, 0 timely manner with anything, inefficient reporting and resulting processes that are the absolute worst. I have had the displeasure of having to use your services for all my clinicals for my grad school and undergrad and think this company is an absolute piss poor example for any business model or anything even resembling efficiency. I absolutely hate that I am forced to use your services for school and have no idea why or how you keep any business at all.

I have a medicare plan B and was unsure if my blood test would be covered. Impossible talking to anybody upfront about the cost or not for it. I had to learn that it would cost me $150 while at the lab to do the blood work. Waste my time and the technician's time. Good Luck!

I worried when I read negative reviews but my time at Quest was nothing but positive. Walked in, checked in at the kiosk, had a rep assisting me within 5 minutes. Painless blood draw and quick results;

Hard to check in, even harder to make reservation by phone. All I needed was to drop off specimen authorized by my doctor the day before. 3 tries to create an account to check results. Even after creating an account was not able to pull up results without answering more questions on a page I could not completely load. Can’t get anyone by phone to check results. What a pain. Was way better when a real person was on call at check in window. Will try to avoid in the future.

Simply sign in, have a seat, wait 10-15 minutes, they come get you, do what you need and you're out of there. So much better over at the 3041 address, Orchard Park NY. They were very friendly, clean and neat, very nice people, clean, very speedy.

I just returned from Quest at Peachland in Port Charlotte and I'm livid. I had bloodwork done two days ago and my doctor requested a 24 hour urine sample. I followed the instructions from the first thing one morning until the first thing the next morning. It was a royal pain having to do that every time I had to urinate. I had to keep it refrigerated at all times and was told to return the large jug of urine to the lab when I was finished. When I arrived at the lab the next morning, it was busy. I asked if I could go in front of people just to drop off the jug. No problem with the customers, but the lady behind the desk said I must check in at the kiosk. I told her that I was just dropping off a sample. She said it didn't matter that I had to check in. There was no provision for dropping off a sample, so I had to check in as a walk-in for regular lab work.

No one to talk to but not to worry. It’s your fault. This way of health care look more like death care. Room filled with sick clients and no one to help. This is unacceptable to a nation like ours. We deserve much better.

The lab is virtually empty and I'm waiting, as if being punished, for being a late for an appointment. They're way too rigid with their rules and leave NO flexibility for ANY exceptions. All I have to do is drop off a specimen, there should be an easier way.

Dear Quest Diagnostics Lab Compliance Officer,

I will be looking for a different company to get my lab work done. Every time I have lab work done with them, I keep receiving statements that show that I have a balance. They seem not to understand that I have a primary and a secondary insurance. They either bill my primary or my secondary insurance but they never bill them in the right order or they will only bill either one of them. I understand if the problem happened once or twice but it happens every time I get lab work done. Currently, I am disputing a bill because they filed the claim with my secondary insurance first and they denied it. They also stated that I am not responsible for any portion of the bill. I keep receiving emails from Quest requesting information that I have already sent them. I am done with Quest and I will never recommend them to anyone.

I will look for another lab next time. I tried twice to get appointments off of their web page and they never "took." The last one I got a designated time but when I showed up they had no record. When you go to the Quest website you get all of this corporate "crap" and have to hunt for appointments. I don't care about their careers and the latest news flashes. When I finally found the appointment portal, the first question asks "what tests have you purchased." I DON'T PREPURCHASE TESTS! My insurance pays for it. There's just a lot of useless hoops to jump through and found the whole experience inefficient. PLUS there is NO phone number to call to ask a question.

I cannot believe how low the scumbag insurance companies have brought medical care and customer service. Check in on a pad with the only human being a uniformed security guard who makes sure you and the rest of the animals stay in line. Out of hand sanitizer and when reported - just a shrug. The only person I felt worse for than us victims was the poor staff working in little dark rooms pulling blood. Disgusting and pathetic only start to describe how our medical care. Definitely a for profit at all costs.

I ordered bloodwork through Jason Health. They are working with local Quest Diagnostic branches. I read all the bad reviews about Quest after I scheduled the appointment with them and was really concerned. But in the end, I can't say anything bad about them. Scheduling was easy, I went to their branch in Fridley, MN, checked in on a computer terminal with ease. I was in and out within 30 minutes. The nurse practitioner who took my blood sample was nice and very professional. I received my test result 2 days later. Highly recommended.

Got bloodwork done, horrific experience. They missed the vein over 5x. Couldn't get the bloodwork done on time so they charged me for 2 different days in full for the single time that I was there. Then I paid the amount and they also sold the amount to multiple collections agencies. Had to go through an entire workday of phone calls and emails with credit companies and collectors to get everything removed. TSA: DO EVERYTHING POSSIBLE TO GO ANYWHERE ELSE TO NOT DEAL WITH THESE THIEVES.

I changed from Lapcorp to Quest Diagnostics after moving to Lake County in northern California. On November 10, I had blood work done and now 10 days later there is still no results. After two phone calls, I am told that one of the tests is at a specialty lab in southern California, and both times was assured test results should be back within 2 days. This same test done by Lapcorp never took over 4 days.

Took my wife to Quest Diagnostics located in the Middleburg, FL WalMart today, 11/17/2022 for blood lab work. She had a 3:30 PM appointment. It is now 6:08 PM...Still waiting! What is the purpose of making an appointment. I know they are busy and that is why we made an appointment. This place is ridiculous.

When paying your bill on a 3rd party website for Quest, you will be asked to sign up for automatic bill pay. DO NOT DO IT! I have spent hours online and can not find anywhere how to cancel it. Each time I reach a representative (after 20 minutes on hold), they tell me they will forward me to someone else - then I am hung up on. My guess is, the 3rd party company is making money off of each person they get to sign up for "automatic bill pay" and they make it impossible for you to get out of it!

On the date of service I gave Quest my insurance card. I told them it was NEW insurance. My insurance company denied the claim because Quest used my previous insurance when submitting the claim. I have called Quest 4-5 times trying to resolve this. I am now in collections. I am 100% sure if Quest had submitted the correct insurance information with the claim, my insurance company would have paid the majority of the bill. I had a three way call with my insurance company and Quest today. My insurance company said we are past the 95 day deadline and the claim will most likely be denied.

I wish I would have googled them before going. Terrible place to go! The waiting room is so small people had to stand for hours! Find a doctor's office that has their own lab on site!!!! The staff are very nice but the place is a ** show like nothing I’ve seen before!

Long waiting time (over 1 hour) even as I had an appointment. After the paperwork was done the associate assured that finding my blood is the easy way. Wrong. Beside that, there was no communication. She had 3 tries in my right arm and then I gave up and wanted the paperwork returned. Now the associate accused me of being horrible. Who was not professional here? Interesting experience. Will never go there again.

Do NOT pay your bill with anything but a check or money order. They've taken 5 unauthorized payments off of my card and when I call to contest it I'm told they can reverse it, but it will take upwards of 20 days. So I spent several paydays broke since the first unauthorized payment came out of my account right after paying them. Then the next payday they took not just 1 payment... but 3. I suffered through until the next payday.

I went to Quest Diagnostics 3 months ago to have blood drawn. My insurance card was given. Someone changed the name of my insurance. I kept trying to correct the name with them. All they would do is talk over me. I tried to do it myself online. The system would not let me. It kept saying (call this number). I received a call from quest Diagnostics stating that I need to make a payment. I said okay, please send me an invoice thru the mail, I will start making payments until the insurance kicks in. Send me monthly statement. I received one statement. I sent a payment thru the mail. Next month, I sent a payment for September. They didn't mail me a invoice.

My Quest Lab bill has a customer service number of 844.6561321. I called and got an insurance salesman trying to resell my UHC medical dual plan again. He only sold insurance and told me to go online- it does not work since I don't have the account number on the bill. So I called customer service at 4:45 pm, and I got a customer service agent who could not help and transferred me to a recorded line that they were now closed at 5 pm after waiting 15 minutes: no customer service help and a complete waste of time. So to update an insurance policy ID, member number, and group is so easy with Blue Cross or United HealthCare and other insurance carriers, so nothing was done after 1-hour redirects, and I can't help us. My opinion advice is not to use Quest Lab for any service. Use anyone else so they can get it right when you have a service billing update done right- maybe- Ug.

0 stars!! In short, Quest Diagnostics is terrible. DO NOT ALLOW YOUR TESTS TO GO HERE! They will inform you that they accept payments, cash your payments, and then still send you to collections with no communications and no assistance on the matter. Quest cashed my payment 10/12, then sent my account to collections just 8 days later.

I will never use Quest Diagnostics again. They're handling of my wife's covid testing was ridiculous. It took "four" days to get the results. Which caused a great deal of distress, because my wife needed the results before she could have surgery. And you can NOT talk to anyone who knows anything or can do anything for you. You can't get past the first layer "screen readers". There is no contact information, no email, just the one phone number, which just gets to the first and only layer. The company hides behind. This organization is slow, pathetic, and incompetent.

I used to do walk-ins before they changed to this new system. I came in as walk-in and was put in Standby queue. My position on list at #4 did not change at all. After waiting over 3 hours I inquired as to what was up. They take appointments first, then stats then standbys. They need to specify that appointments are necessary and standbys may not be served.

They dropped the full charge on me who have insurance because of their own errors of not trying to find the correct information. Then they sent the charge to collections!!!! After calling the insurance company myself, calling the Dr. Office myself, asking the Dr. Office myself to send records to the insurance company, the amount I should owe was nothing compared to what they charged me. I worked for their ignorance and slacking to find the information needed so I don’t get “wrongfully“ charged. They never tell the patient “upfront”, "This lab work may cost you…$." They just do the test then force the patient to pay “after” the fact!!! This applies to uninsured patients that I know. They did the test despite knowing the patient has no insurance without disclosing the cost of the test upfront. Then they sent them a bill for $$$$. They need to be accountable and provide all patients with the amount they might be responsible for upfront!!!

If I could give this review 0 stars, I would. They are one of the most incompetent places I've ever had to deal with! They have cancelled appointments without notice. They lose appointments. They're rude. And to top it off... THEY LOST MY BLOOD!!!! I WASN'T NOTIFIED UNTIL 15 HOURS BEFORE MY DOCTOR'S APPOINTMENT! I will NEVER go back to them again!

UPDATED 9/26/2022: I had a blood panel drawn at Quest Labs that my doctor ordered. After 2 weeks with no results I called the 800 number and was treated with apathy and rudeness. When the results finally came in a test was missing. The report read "cannot run test due to improper storage." This was an expensive test. I have written Quest on their site and have not heard back. Quest took my money, botched a test, and walked away. This goes beyond incompetency to dishonesty. I have not been offered a refund, a repeat test, or even an apology. My insurance will not pay twice for the same test, I will have to pay out of pocket for Quest's dishonesty. It is unbelievable to me that Quest would just walk away from their own error.

On November 12th, 2021, I took my son to a local Quest Diagnostics for a blood draw. Thinking that QD workers know what they’re doing, but I had no idea at the time, that the individual taking our info did not know what they were doing and mixed my insurance info up with his: The result being months of frustration and loss of my time. At first, I received a 4 figure QD bill in March which I thought was odd, since it was almost 5 months later. I called to see what the issue was, and was told that the BCBS claim was denied because my son’s info did not match their records. I explained that the person recording the info at the local QD location did seemed to be confused about my son’s birth date.

Quest billed my healthshare for labs drawn and my healthshare sent them the check. They are refusing to update my account or verify that the check was received. I have sent them all the documentation and proof I have, but they are still billing me directly. I have contacted customer service and they just run around in circles. They don't seem to know what they are doing nor care about the customer.

I went to a Quest in NJ for labs August 2021 and 2 of the services were double billed. Medicare paid the first bill in 2021 shortly after the lab draw. Then 6 months later, Quest resubmitted the bill which of course was rejected by Medicare, so Quest billed me personally. I went back to the same Lab in NJ this August 2022 and was told I had a balance of over $250 that had to be paid or I couldn't have my labs done. Calling the billing company many times, I was told there is nothing they can do. I asked for a supervisor several times and the calls were disconnected. I have reported this fraud to Medicare. Medicare agrees that the bill was submitted twice and that the patient is not responsible for paying for these labs.

Wasn't able to make an appointment online, so I arrived at around 8:40 am at the quest location on 2229 west Ball rd., Anaheim Ca. When I was checking in one of the employee asked me if I had an appointment, I said no, She told me it's going to be a long wait as priority is given to the ones with appointment, She actually helped me check in as a walk-in and told me to take a seat, As hours ticked by many people just left, I guess they were familiar with the practice, tired of waiting or went to other locations, when a man who was seating next to me asked me what time my appointment was, I told him I didn't have one because I was a walk -in, He told me he had an appointment for 11:20 and he was also a walk-in but he got an appointment when he was checking in because someone had cancelled their appointment, I was shocked because I had arrived almost 30 mins before him.

My blood was draw by "Amy R", and I got poke 8-10 different times until my vein burst and have worst Bruises in my life. First off she have trouble finding my vein, so she poke the needle in 8-10 times until she found it. And she did something wrong (not holding the tube correctly) so there is blood leaking out and it also stop in the middle so need to redo it again. After poking me another 5 times, She knew she is not doing it right so she call someone else to help.

I got 2 emails stating my credit card didn't go through. I tried to reply to both (neither said do not reply) and both came back undeliverable. When I go to customer service it asks for a bill number - neither email provide one, asks for lab code - there are no codes in the drop down for CT. I went to the site and looked under my billing, pay bills and anything else I could find and there is no site to update credit card information. They charged me $10. Really unacceptable customer service when I'm trying to pay a bill.

I went to Quest Diagnostic on 3rd Street Jacksonville, Fl for the 2nd time today Saturday August 20, 2022, to have a major lab test done as the first time a week ago I was sent away because I did not have a mask (you’d think they’d have a mask). The tech was rude throwing his sticky notes while complaining “I don’t know why don’t they just give you a paper instead of faxing it.” That’s after he told me there was no order. After he finds the order, he pulls up a bill. I was unaware it existed, never got billed for, but it had apparently gone to collections. Obviously, he refused my getting tested and now I have to wait yet again as it is the weekend.

Quest continues to bill me for something my insurance wrote off. Repeated calls from me and MD office have not helped. Just received another bill for $241 which I do not owe. Escalation required YET AGAIN.

I visited Georgia Highlands medical Trimble Gap Rd., Cumming, GA 30040. I had blood work done on Tuesday, July 26 the lab technician used my first arm on the right with no results two times. She then use my left arm with no results, then my hand. It was a terrible experience.

Had to schedule an appointment only to go told to take it home and return it in another day. Also my circumstances were discussed in from of the entire waiting room. There is no way to connect a head.

I had written a negative review last year and received over 100 viewers, and the visit after that review saw some positive changes, but yet again my last visit for a blood test requested by my doctor on a Friday for an appointment on Wednesday, so my walk in visit which I have done all the time in the past 25 years, on a Monday morning fasted, so I sign in and after an hour wait, I come to find out that should have made an appointment and that they will take me in order which they have received with the rest of the walk-in and after all the people who had appointments, which could take all day or never.

I went to the Quest lab In The Anthem Village Henderson, Nv on 6/3022 for routine blood sample one vial taken. This male person who is deaf and dumb works as a supposed lab technician. Everything he did was rush rush rush.. going way to fast about the procedure. He is disabled, deaf and dumb. Can't speak. Has to write down any communication..

Can't I give them no stars. This is the most horrible company imaginable. I made an appointment on 06/30 for a fasting blood test to be done on 07/05. I arrived for my appointment 07/05, having fasted, and was informed that the site had been permanently closed on 07/01. The Quest employee who was packing up for Quest to move out of the site told me that the decision to permanently close the site on 07/01 had been made well before I had made my 07/05 appointment on 06/30. Why was I permitted to make an appointment online at a Quest site that Quest knew was going to be permanently closed on the date of my appointment? I know why. Quest could not care less about inconveniencing its customers. I will never use Quest again.

Every time I attempt to get results it is a nightmare. They need to have better online support for timely results. Just received my results from 2 years ago. I wonder if I will have to wait another 2 plus years for my current test results this June 2022. If you value timely results or any results at all go somewhere else for labwork. I am a healthcare professional and have never seen such a disorganized medical business!

The issue is related to billing with a service date of Jan 14 2022, the 'processing' for which has been extending beyond belief (with Quest's continued inefficiency in directing/routing the bill to the correct address of the Insurance company) ... Thereby edging towards messing the customer's (that’s me) credit history (for no fault of mine) ... Innumerous email communications and numerous phone calls to Quest (directly and/or through my Medical Insurance company, on three-way conference calls) appear to (continue to fall/have fallen) in deaf ears ...

Quest diagnostics at 601 W Union Ave, Bound Brook, NJ 08805 is horrible and has a rude lab techs. They need to be trained on well behavior with patients and they also need to understand that they are not doing free service or charity. We went for a test and the lab tech was so rude and very unprofessional.

We went to their LITTLETON CO location to get out pre-covid tests in order to go on a cruise. The results were supposed to come back in 24-48 hours but did not come until well after that causing us to have to pay $300.00 at the cruise terminal to redo the tests in order to be able to go on our trip. Tried to use their horrible website to get in contact with someone with no luck and never heard anything back.

This is a terrible company and you should not do business with them if at all possible. Had lab work done last August. Got bill for $800+ in October. Normally after insurance processes it is about $10. Call Blue Cross and find out Quest did not submit it to Blue Cross properly. Called Quest and explained the situation and they said no problem, they would take care of it. Next month, $800 bill shows up.

They send Bills for Preventive Lab work services which are covered 100% by CIGNA. Also CIGNA EOB says patient don't have to pay for this service but Quest keeps on sending Bills which increase the stress for already suffering patient & their families. Appeals drag for months and months and no hope for timely resolution. During this time duration Quest denies Patient critical services, This leaves patient no other option but to look out for alternate service providers. Hence I do not recommend Quest Lab work services with CIGNA corporate insurance.

Was billed 294.02. Ok, was not happy with a Suprise bill but hey, we all know how that goes. Set up a pay plan for $60.00 per month. That's it. Pay off in august. Needed to change the date so called, they said they would cancel it and I would have to do another pay plan. Ok. So next day I set it up. Due date comes around they take their 60. Ok, next day, they take another 60. I reach out to billing and file a discrepancy. Been a month now, haven't heard anything. Each time I check back, it's "We're still investigating". Well, due date comes back around, and the SAME THING HAPPENS AGAIN. When I called again, I got the run around, so asked for a supervisor. She came back and said they would stop the next pending payment and cancel the payment plan altogether, and that they are still investigating where that extra (2nd payment) of 60$ went.

The lab is understaffed and impersonal. The results have not come through by the deadline they provided. And there is no way to ask for assistance. This is unacceptable especially for health care. Just because it’s a lab they shouldn’t treat us like rats.

Upon arrival the sign on the door said masks required so I put my mask on and I go in and there’s three people not wearing a mask and it’s not being enforced. The first two women that work there were kind of rude and was upset with me when I expressed that I wasn’t happy with some people not wearing a mask. So I waited outside and when I went in I asked the woman, "How come they’re not wearing masks?" She said, "We can’t force people to do it." And she proceeded to tell me that they now recently started testing for live Covid. I wish I knew that before I came in and they certainly can’t enforce it and they should considering it’s a medical business and they take all kinds of patients with low immune systems. That’s a lawsuit waiting to happen.

Quest Diagnostics forced me to give a credit card number to get tests that my Dr. ordered. Forced me to sign a paper giving them the right to charge my bank or no test would be done. I had to sign to get the tests but wasn't really concerned because I have Medicare & Medicaid that covers lab. These tests took place Dec 8, 2021 and I just got an invoice charging me $426! Why?? Because Quest sent a bill that was CODED WRONG & Medicare declined it. Rather than contacting me when they had copies of my insurance cards to discuss why these charges that have ALWAYS been covered each & every time I've been to Quest with the SAME TESTS ordered, they just took it out of my bank account.

I had a great experience. Check-in was easy, they took me on time. Cat, the LAB technician was the best! I am a difficult stick. She excessed the vein without issues, drew blood and left no marks. Wonderful customer service, very pleasant. In my book, she is a 10!

My experience is simple, same lab tests that they asked me $3090 I paid $320 in other laboratory a few block away, they are thieves, I told them that I was paying out of my pocket, so, nothing to do with insurance prices.

ABSOLUTELY HORRIBLE!! Arrived and checked in at iPAD. No one working at desk. After an hour and a half, I grabbed the technician and she said that if I didn't have the confirmation number that was emailed to me, I could not be served. The notification says that it will speed check-in but not that you must have it --and I didn't bring it. The technician was horribly rude. The place is completely disorganized. If you want to be treated horribly, spend hours waiting, and leave without your blood tests being done, go here. (She refused to do my test and I was confirmed for the appointment and have documentation.) My doctor has to find a better option than Quest. Absolutely unbelievable. I have never been treated this horrible in my almost 60 years. I know it is hard to find staff but this is ridiculous.

In March 2022, I received a bill for $241.24. I made a payment of $121.24 on 3/8 and another payment of $30 on 4/4. Leaving a balance of $70. On 4/9 Quest put through a debit card transaction for another $121.24. After calling customer service, I was told that I was set up on a monthly payment plan for this amount. How can they set me up on a payment plan for a balance that is not owed? Also, my payment information was NOT saved when I made either of the previous payments, so they are obviously saving card information even when you ask them not to. The customer service rep at Quest said he would enter a ticket to have my payment plan cancelled, but I don't trust that they will do this, so I had my bank cancel my debit card so no future transactions can go through. DO NOT GIVE QUEST YOUR BANK ACCOUNT/DEBIT CARD INFO!

Don't know what else to say as Quest has serious problems that it is not motivated to fix. My specific problem was that my doctor did not submit my info that it said they did and Quest treated me like a piece of garbage as a result. This was yesterday at 139 Centre St. NYC. I don't need to go into the details as based on all the previous 1 star reviews I doubt they care so what's the point? If you can in any way avoid Quest I suggest you do. I'm looking to go to Lab Corp but my insurance won't cover it (or not as much, still looking into it). This isn't just pandemic related. I will ask my insurance co. to switch to a better provider if possible. Please do the same.

Had a routine blood test yesterday. Went to my e-mail it said: See your results at your Portal. Go to the portal: No RESULTS! OK. Who is playing games? Where is my routine bloodwork that I am chomping at the bit to see? Is this pandemic related. You can't make this stuff up. This Company is really just too big for its bridges. Time for me to use Lab Corp. No nonsense. Will be calling my insurance provider about this. Goodbye Quest!

It's a shame that we are required to give 1 star because this Arena Blvd in Sacramento location does not even deserve that. I had an 8:10 am appointment but was 16 minutes late because I got lost. The kiosk would not let me check in because I was beyond 10 minutes late. Of course, I never imagined that this would be an issue. I told the lady at the front desk with the short red hair that I could not check in because I was 10 minutes late, and she rudely told me that I was too late and had to reschedule. I explained to her that I really needed to get this blood work done before I started light therapy today. She told me that they do not take walk-ins. She told me to write my birthday and last name down, and she would check into things.

I don’t know how many times I need to be billed for the same things that I’ve paid over and over again…. Customer service gives you no help and then ask you to take a brief survey before they hang up on you! EVERY TIME. Scam!

I had blood done on Friday, February 18, 2022. It was all standard tests - no genetic testing or any other complex testing that take weeks or longer to come back. As of today, March 15, 2022, I STILL do not have my results in my patient portal. Supposedly ONE RESULT is holding up everything else. My doctor has all of the other results, but the office will not let me have them until I see him, which will not be until THE END OF APRIL. I have made several inquiries by both phone and email as to why my results are not in my Patient Portal, and why everything is taking so long. I am given a different line of ** every time.

This was my first visit to Quest and the last. The tech was having a bad day, someone in the lobby said something stupid and she thought it was me. She then proceeded to BUTCHER my arm, taking out her childish reaction to a frustrated person in the lobby. She was quiet and mean... like a creepy toddler with a pointy thing in her hand. I received an ulcer where she inserted the needle and three blood blisters from where she taped the gauze. THEN she made me sign something with no text to verify that I read my name on the blood vial. I signed something that had no information on it for me to verify what it was.

If you have all day I'm sure it's fine but don't schedule anything else. I arrived for my 10 am appointment at 9:50. I checked in, my name was on the board, and I informed a lady who was calling someone else in that I had a doctor's appointment at 11. I waited and waited until 2 other ladies came out to get others at 10:15. They said they would get back to me. I never saw anyone else again. I tried calling, returning texts, etc. Finally at 10:25 I realized I had to leave to make my other appointment. Later I received a text saying they were ready for me. What a waste of time and of course I had to fast and didn't get to eat until afternoon. If your time is important there are better alternatives.

I arrived 10 minutes late for my appointment and the business doors were locked, despite posted hours noting they should have been open. Multiple staff noticed me at the door, yet ignored me. It wasn’t until they noticed me on the phone that they came to speak with me. I was told, condescendingly, that I was late for my appointment and would not be seen. I requested a slight leeway for being late, informing the staff member that I had just driven 35 minutes, but she continued to refuse. Zero flexibility for a business where the hours indicated they should have been open.

It’s unfortunate I have to write this review. I have never had such poor customer service ever. You must make an appointment here as they refuse walk ins despite it stating on their website they take walk ins. They never take you on time despite some blood testing being critical to do at a specific time. They are Unprofessional and impolite. It’s a travesty we have to deal with this when one is going through medical issues. Very sad. Please hire people who care. Please.

Quest Diagnostics tried to charge both my insurance company and me for my bill. I called my insurance company when I got my bill because I didn't know why it wasn't covered, and my insurance agent informed me that they had already paid the bill. This was not a miscommunication -- my insurance agent was not happy with Quest, at all. This was deliberate.

This place is horrible especially the lab technician who claims to be the office manager, my first experience with her was while she was on her personal phone talking to what sounded like her child she called me by name into the lab area. She was attempting to draw blood from me and asked what arm I was comfortable with without even looking at the doctor's orders and I responded with, "I'm not here for a blood draw," and explained why I was there and she rudely handed me my test kit, no bag just handed it to me and called the next patient. I left the office in a full blown panic attack and I WAS totally HUMILIATED!

Me and my family (with 2 small kids) were harassed and verbally abused at Quest Diagnostics, 601 W Union Ave, Bound Brook on Feb 21, 2022 at around 9:30 AM by a ** woman and a ** male. I don't know their names so this is the only way for me to identify them. We had appointments but yet had to wait 45 min. When we were finally called, the ** male refused to do a bloodwork because the prescription had a minor tear. Now I point this out that my other daughter who went in before her and whose prescription also had a tear (because we were in an accident where these papers got soaked in water) was attended and her bloodwork was completed after applying tape to the torn section. I must mention no information was missing, it could be easily legible with a tape. This male not only refused but verbally abused us. Ok so we leave with a fasting 2 year old because of the ego of the attendants.

Horrid service. I received a letter in the mail requesting additional information, however, when you call it, the phone rings indefinitely. I tried several times and never was answered. I then googled a help line and was given a different number with the exact same result. I realize that as patients we don't have options as to what labs are used, but if you can...ask your Doctor to use a different company because dealing with this one is impossible.

My insurance processed claim and applied $9.46 deductibles, I sent payment from my HSA account. For some reason as per my bank, Quest did not accept payment, and I got mail from Collection agency. Make it make sense, Quest Diagnostic!!! Now I have to dealing with Collections agency during pandemic and potentially it will affect my credit score? But it's their fault! "01/30/2022: Provider payment issued but not processed by provider. Funds returned to participant."

First of all, I never thought that I will write a bad review to Quest Diagnostics personnel, knowing that some people know the job and some don't assume that there is more good than bad people. When I come for the blood work, (in any facility), I always mention that my veins are very tiny and that I am on **, which means they should know not to use a regular needle. But, when I went on 02 February 2022 to Quest Diagnostics in Bradenton FL it happens that two female phlebotomists don't pay attention to what I am talking to them, (one is Maria), they even lie to me that they don't have small butterfly needles, and when I ask them why is that they told me that they are not supplied. Both of them try to but weren't able to do the work, I mean one after another one. Both fishing in my arms for the veins; when I told them that I don't like it they start to look for my fist to draw out the blood.

This lab is the most unorganized and unprofessional business ever! They didn’t receive the order. Had to call the doctor. I had to provide the doctor's name and number. Then when I was given the stool sample they only gave me a container. No kit or anything. When I brought the stool sample back I made sure she matched up with my paperwork but 11 days later there was no record of that the sample was ever delivered. When going back to see what happened they were not apologetic and pretty much just totally incompetent. I do not recommend this business.

The technologist at Quest incorrectly entered my birth date into the Quest computer system. She did not verify with me if she entered the correct date, as would be standard laboratory procedure. Because of this error, I was unable to view my lab results through the MyQuest website. I spent over a week on the phone with Quest and corresponded with them through multiple emails to inform them of their mistake. They remained unable to correct the error, although promising to do so. The responses I received through their email support system were non-sensical and revealed they had made no effort to even read the emails I sent them. They also refused to put me in contact with a supervisor or medical director who could resolve the problem. So two weeks after the blood draw, I am still unable to view my results in MyQuest.

Quest labs are clean and the lab staff has always been friendly, but when it comes to billing it turns to real nightmare! I repeatedly get overcharged and solving it is nearly impossible! Quest sends 3 invoices (instead of one) from my visit, my health insurance (Health Plan of Nevada) applies my minimum copay to EACH invoice and even thought my copay should be "per visit" it ends up being per invoice resulting in a total 3 times higher. I call my health insurance and they say they will reprocess the invoices but it might take up to a month. So I try to contact Quest billing to update that but their website is working only 50% of time (their new billing website) and so I tried phone. After getting through to a billing representative - after 2 hours on the phone - the lady said she cannot do anything for me and will reconnect me to someone else ... That someone else never picked up. Quest has THE MOST UNHELPFUL and UNREACHABLE billing department.

Quest lab located in Merchants Crossing shopping mall should be ashamed of their "service". I arrived with my sister (patient) Angelica **. I signed her in and told the lady, who was there, that due to my sister's legs problems we will be Waiting in the car. We waited for 1 hour and 40 minutes. I came to check the electronic board but the lady in there said: "That is not really accurate." We kept on waiting and the last time we came back they had closed the center. There was a lady leaving and when I asked, she said: "I don't know, I am going to call my manager and closed door again." A ** lady came out with, I guess, a new employee, telling her how to open or close the door. They did not even look at us. When I called their attention, the ** lady, who was trying her best to ignore us, (turning her back to us) said she will call the manager.

My experience today at Quest Diagnostics on ball Rd in Anaheim that I was refused 'cause no appointments was made .. so I left and went somewhere else but called **. Got his call back due to my concerns with walk INS and this man said they will see two Walk ins a day ..but if you don't have a appointment you won't be seen .. So sad ..Some older people have no one, and don't use technology, and walk to doctors and are not even considered, he didn't even want to hear what I had to say and hung up .. They should have a time period for walk INS are a day ..I would have been ok with that but to be refused sham on this company.

Several time they have sent my bill to a collection agency after the bill has been paid. On the phone for over an hour and when they female employee answers the phone, she states that she does not have access to the billing account. She transfers my call; another employee picks up the phone and he only has access to what I'm responsible for out-of-pocket expense through the medical insurance. So, for the third time in the last two years I've had to do the same thing. Go to the bank get a copy of the check and bring it back to them so they can correct their mistake. It's really sad the right hand does not know what the left hand is doing. To top it off I called their automated system, and it says that my due balance is ZERO! Every time is the same story. How many people are getting scammed into paying bills they had already paid to this company?

I received the attached notices from your billing department. I contacted Randall at my insurance company, Ambetter. on November 18, 2021 about the first bill. He researched it and said the company never received a claim.. I contacted your billing department on November 18, 2021 at 3:48 pm and the girl told me she mailed it to the wrong address. She said she would re-bill it.

Ended up with a surprise bill. It was literally “impossible” to inquire about prices before, during, or after having the bloodwork for I was unable to talk to a human being on the phone. Quest Lab is an In-Network Lab but I was charged more than if I had gone to another lab without insurance at all! Talking to someone at Quest was literally IMPOSSIBLE, you’ll have to deal with Interactive Voice System with no chance to talk to a human. I’m refusing to pay out of principle.

I work in a veterinary hospital and I can get the vast majority of my labs results OVERNIGHT. I'm still waiting for my human results from Quest for over a week. Good thing I'm not terminal! I think I'll ask my doctor to start using LabCorp. They seem to be more reliable.

I am at risk for losing my job because Quest Diagnostics will not accept my social security number which is required to access my COVID-19 test results. I have emailed them 4 times and tried calling them to no avail. I have to get tested every week and I will miss this week which means my class will be cancelled. I got tested and gave plenty of time to get my results back - 6 days but they will not give me my results. If I am positive, I won't know until I'm already better because of how long this is taking. This is not a COVID test problem - it's their systems and they are contributing to a bigger issue in this pandemic. I am getting absolutely no customer support through them no matter how much I try.

If I were investing in the stock Quest Diagnostics I would be very disappointed with my return on investment. When a patient has a claim filed under an inaccurate policy it takes this organization 45 business days to collect payment in full. What investor wants to have accounts receivable outstanding for over 45 business days when it could easily be managed in 10 business days? In the meantime they will spend money mailing letters requesting payment on accounts which are waiting to be processed through the antiquated software claim process. A healthcare blockchain will take over the payment from insurance companies and this will improve the bottom line for Quest Diagnostics.

Keeps sending me $828 bill for basic blood and urine check up. Outrageous amount for elementary diagnostics. Service provider never told me what this would cost with THEIR diagnostic company. Stay away. Customer service is slow and condescending.

I received a bill from them for the first time but they said it’s the final notice. WTH. Staff needs more training. Oh well it’s Covid era, can’t find good staff or is everyone just being lazy, lazy and lazy.

My doctor, against my wishes requested a PSA test within a general physical blood test. PSA is not covered by my insurance unless accompanied by other tests and reasons. My insurance rejected the test and tells me I need to pay $148. I look on the website and a PSA screening is 69 + 6 for a doctor. So I am basically being charged double and can't seem to get this changed. Incredible, almost double due to insurance rejecting the charge. Something is wrong here.

Web portal is beyond frustrating. The site cannot even be reached half the time; clear cache, incognito mode, try different browsers might get you to the login, but even after logging in, it's not clear that you're logged in (Reads "Log in" in the upper hand corner). Registration process was a nightmare. Fields reject information without any helptext to guide the user; scrolling within scrolling makes submission difficult; photo upload (had to register a minor too) failed repeated despite right format and size. Husband's account completely failed to generate; mine did after a few attempts; minor's didn't generate without a phone call (which was not clear that was needed).

Without notice they switched to an appointment only system. The website for making appointment doesn’t function. The phone says that walk-ins will be accommodated but upon arrival you’re only greeted by a rude receptionist who Seems to prefer putting up barriers to access rather than helping patients. I’ve tried twice and could not get care here. I want to try again.

Received email saying: “Your online statement for services recently performed by Quest Diagnostics is now available. Pay the amount due, view or print service details, view or update your insurance, and see account history via the portal:” Problem? I haven’t been to QD since 2019. I always pay my bills before the due date, so I shouldn’t owe anything. Scam email? Possibly? Called Palmdale Quest Diagnostics but no live person will answer. That‘s unusual. Went to QD website, couldn’t get in. Got a message that it’s under “maintenance”. Tried a few more times with same results. Checked to see if site was down. Found it’s been down for over 30 days, so can’t check my “supposed“ bill.

My daughter had Vitamin D test. The stuff files insurance using the wrong code. Insurance rejected the claim. I received a bill in August. I called insurance and my doctor office. My doctor office refaxed the blood test order for them to refile to insurance. In September, I got the bill again. I called my insurance again. My insurance called Quest. But Quest refuse to discuss the issue with me on the phone line. I was disconnected. My insurance called me later and told me that my doctor office will fax the order to Quest again. They will refile the claim to the insurance. Therefore, I do not need to pay the bill.

Quest diagnostics sent me an invoice for lab work I did not recognize. I have been trying for 2 months to understand the invoice and reason for charges. Their automated telephone number tells me there are no agents available due to Covid, emails to their billing team are never answered. After 2 months of trying to make contact with Quest I gave up and just paid the invoice to prevent my credit being affected. I still have no idea what services they performed. Their billing service is terrible, and as far as I am aware, may not even be accurate. Repeated demands for money with no explanation just wear people down into paying.

All of the sudden one day I see that a Quest collection of 136.10 is on my credit report, My physician used Quest to get lab results and I guess they got my social and all my info but didn't bother to get my insurance information. Rather they killed my credit for this 136.10 and will cost me a lot to get rid off, I tried to call them and waited over a half hour to get to speak to someone and when I finally got to talk to someone they didn't hear me (I guess they have people from overseas to handle their calls). I recommend that you tell your physician not to use Quest Diagnostics. They don't serve you, they will kill you and your credit.

Why is it that you call the lab you visited and you cannot get a live person to see if your order is there? Also, I witnessed a person who was having a difficult time with the kiosk. Patient had a Language barrier. I tried to help her. Also they should walk out and greet the patient instead of “yelling” their name from the back. The poor patient did not know where to go. Why isn’t there a person at the front desk to greet patient. This is what healthcare has become. Disgrace. Also, on the recorded line it says the staff can call if order is not received. Not my experience. Dr faxed it and it was confirmed. I don’t blame the lab tech I blame the system.

Five months after getting some lab tests I got a bill for $671.49 so I called Quest. I had given them my insurance card when I got the lab tests, but somehow they made an error with my insurance member ID when they filed the claim. During my phone conversation I gave Quest my correct insurance member ID, and they said "Don't worry about the bill, we will resubmit the claim." A month later they sent the bill again, and had not resubmitted the claim. I wasted over four hours on the phone with these idiots, and nothing has been resolved. I WILL NEVER GO TO QUEST AGAIN. INCOMPETENT IDIOTS!!!

I WENT TO QUEST Diagnostics 11/5/2021 with a confirmed appointment for 12:30. I was to get blood work my md ordered and the covid test. When the employee asked if I had covid six’s I said no, but that I may have been exposed. She abruptly said “oh no you can’t be in the building!" I explained I had answered yes to exposure on 2 forms and I showed her my appointment confirmation and that I met the requirements. She backed away as if I had leprosy! This was in front of other patients in the waiting room. I was very embarrassed! She said there was a sign on the door but when I told her there was no sign she said “someone must have taken it off.”

Hiring truck drivers is a difficult task these days. There is the long applications, background checks, interviews, physicals, driving tests, drug tests, employment verification, plus a lot of persuasion. It used to take three days to get the results for a pre-employment drug test, now it takes two weeks or more. It now takes three days for the specimen to get to the lab. Unfortunately, no driver is going to patiently wait two weeks to earn income to support their families. Therefore, all the time and money you invested in hiring the driver is lost when the driver takes a job at a different company, because Quest Diagnostics cannot process a drug test in a reasonable amount of time. Quest is non-responsive, unsympathetic, and basically does not care, because whether you get your test results or not, they will get paid for doing inefficient work and destroying your business.

Can't get test results. Call customer service number. Line gets disconnected. Test results were not send to the doctor or did not get published on the website. Lab technicians do not wear masks on the noses.

I used Quest weekly for 3 months for testing. My co-pay was $20 per visit which was paid in advance at each visit otherwise they would not provide testing. I have a receipt for each visit. That was 2 months ago and they still bill my credit card on file every week 3 times randomly for $20 at a time. I have contacted billing 4 times, hour on hold each time, and submitted my receipts. Billing told me everything was settled on the phone each time. Finally have to dispute my over charges with my credit card company. I reported them to the local DA and the DA called me back today. I gave them all of the details and appears there is legal action against Quest for fraudulent billing practices.

What I've seen when I go to Quest are a bunch of old folks (I'm no spring chicken, BTW) who don't know how to make an appointment, don't know how to sign in using the touch screen, don't wearing their hearing aids or glasses, can't see the HUGE monitor with their name on it (indicating where they are in the queue,) and insist on being walkins and treated as a priority. My personal experience, having made an appointment, was to show up 20 min. before my appt. time, thank EVERY Quest worker I came in contact with, follow their sign in procedure, and be kind to my phlebotomist. Result: I was pulling out of the parking lot at my scheduled appt. time. Boom! I have an elderly friend who refuses to make an appointment because she "has never had to do that before!!!" But seems to love having something to complain about. I hope I never get that old. Love Quest!!

Shellie in Waterford, CT acted like a psychopath. Condescending and complaining all the time I was there. I can tell she was very unhappy with her job there. Scary. She did not make any sense. She told me not to talk but she was talking constantly and I was not feeling safe while she was taking my blood. I had had a terrible experience in East Lyme the other day too. The employees are not happy and bad customer services. It does not feel safe with someone who is not happy to insert a needle into your arm. I avoid those two offices.

I am at high risk for COVID. I had to go to Quest for necessary bloodwork. There was another patient sitting in the lobby not wearing a mask. I chose to wait in my car to avoid being in the building and hoping that the staff would correct the person who was in violation of their own policy and executive orders that are still currently in place for masking in medical/healthcare settings. When I got a text to come back in I re-entered and asked if they were ready for me. I was told I would have to wait and was told to have a seat. I informed the staff member that they were allowing other patients to be in the lobby (and by extension in the rooms where the tests are being done) without masks and due to my personal health conditions it was not safe for me to be in the facility while there was an unmasked person.

The only reason I used them because of my company requirement. The problems with scheduling as they cannot keep their records straight. Another problem with medical stuff and equipment. These people are amateurs with toy-like medical equipment. My blood pressure was 30+off my regular as they use $10 BP monitor and suggested to go to emergency room. I would not trust their vital results either.

Quest is always consistent in being poorly run…always a ridiculously long wait even with an appointment…computer issues everytime I come.. Come on..,nobody has time to wait 2 hrs for a blood test..get it together.

I had two different medical bills with this company and did not receive a copy from them. The labs had been sent out from my medical provider's office. I had double insurance at the time and for some reason Quest did not bill my insurance. I only found out that I had a bill from my credit report as due to Covid I experienced hardships and had to move twice. The customer service representative was abusive and unhelpful when I called for help with this bill. He interrogated me and played games when I tried to recall who my primary insurance was through. He acted as though I was trying to be deceptive when all I was trying to do was get this straightened out. He yelled at me and I demanded to be transferred to a manager at which time he then disconnected me and I have now been on hold for an additional 20 mins.

I have a doctor's requisition for testing. Came on Monday and the kiosk told me there were no appointments available for the testing that I need. No appointments available within a reasonable time frame (3+ months) in my area (10001). I left. It's now Thursday. Ridiculous wait times at location for walk-ins and there are only 2 phlebotomist working. I'm still here and I've been waiting 1 hour and 10 minutes. Have to go back to work now so maybe I'll check out LabCorp next time. PS:. I'm number 7 on the walk-in list and they just knowingly let number 8 to go ahead of me.

Quest inability to perform a simple COVID test and do the billing cost me a very expensive flight re-plan. Local tech incapable, and worse, the next level of management simply didn't want to help. If it's important -- avoid Quest Diagnostics. This is not "health care" but rather "health we don't care."

I went in to my appointment and there is nobody in the office to help. They have a machine that tells people to press the buttons. Then it asked for my phone number and having a new phone I didn't know the number. After about 10 minutes one of the people waiting in line offered his help. He got my phone number and after about 10 more minutes I was checked in! They should hire an office person or security guard to help check us seniors in!

This company's website and app are absolutely awful. I need a COVID test to be able to attend class so I went to the student union where Quest Diagnostics were conducting COVID tests. I got tested TWICE and never received my results! I emailed them about it and it said that I could not receive the results due to having an incorrect address in my account which isn't true. So I tried to fix it and it automatically locked me out of my account for 72 hours which was problematic because school started in 2 days.

I have been using Quest for years. I have also been going to the same site. I figured, why go somewhere further when this site is only five minutes away from where I live. I come in there and see the same people all the time. I like that they are not biased. When I come in they are very professional, they get you in and out. I have only waited a few minutes every time. I really think the woman is catching a bad break at the site in Phila, Pa. on North Broad Street. I think I am going to do something nice for them, like maybe some donuts or a few gift cards. This is sad people need to direct their meanness to whom or whatever made them mad. Go to this site and see for yourself they are amazing.

I made an appointment for a lab test. I paid upfront for the procedure. When I arrived at their office, I signed in and within a minute, my name showed up on an electronic bulletin board giving patients their wait times. My wait time was noted as 2 minutes. Approximately 1 minute before I was to be called, a nurse stuck her head in the waiting room, pointed at me and said "You're next". Approximately 8 minutes later, my name disappeared off the bulletin board.

I make my appt to get my lab work. The unprofessional person there had an attitude. Tells me come in fasted. I did at 11am I checking as a walk in. I waited for 45 mins. Came back in. The unprofessional lady told me it doesn’t mean anything as a walk in because their device doesn’t work. Then she tells me to come back at 2 pm fasted and I’m already fasted since morning and still tell me to come back because she’s going on her lunch. Wow dirty attitude. Rolling her eyes. Basically I did her work by calling my doctor and my doctor ask me for her fax number and she still gave me the wrong information. Warning everyone. Don’t ever go to Quest in East Haven because you’ll never Quest your lab work. This lady was a nightmare for me. Goodbye forever.

Like everyone else has said, my experience was negative. I've gotten hundreds of blood draws throughout my life. It is only at Quest where their phlebotomists have messed up and I've gotten nerve damage from it. The first time was in December 2020. I went to a Quest near Jericho, NY to get a test for COVID antibodies. The phlebotomist missed the vein and struck a nerve. I experienced an electrical shock and it was very painful. For the next three weeks, my arm hurt when I moved, with both numbness and tingling.

They put a sign in window. Never bothered to contact those of us scheduled. Inconsiderate, I changed my whole work schedule. They take your number and email. Couldn’t send out a text. Inconsiderate. I will be going with another co from now on.

Needed test to enter Aruba, who lists Wal-Mart and Quest Diagnostics as source for PCR test. Took the test within the 72 hour window and did not receive the test results in time. Called and sent several Result Requests and never was contacted. I had to get another test while in Miami awaiting my flight because Quest Diagnostics failed. Additionally, I signed up on their MyQuest site and still do not see the results. Do not use this company if you need the results to enter the country within 72 hours of arrival, it will be a waste of money and time as Quest Diagnostics will fail you and you will end up spending more money to get another test.

I called at 1:38 , My appointment was at 2:45, sign in at 2:43 and the system said I was 10 min late and took me as a walk in! Over 1 hr wait. The lady told me next and took a guy in. Liar and they don’t care!! The lady told me ten min But she kept taking others before me! Having me wait over an hr!

Quest has a customer be damned attitude. My doctor sent them a prescription for lab work on a Thursday and when I arrived at the local Quest facility the following Tuesday they said they didn't have it. I'd brought a copy of the prescription with me just in case, but the phlebotomist, who said she was the unit supervisor, said she couldn't draw blood because, the doctor who wrote the prescription hadn't provided her address. I asked why the address was necessary and was told that they didn't know where to send the test results without it. I said how about sending them to me. They said they couldn't do that.

Had several experiences already when the lab is holding the specimen for 1-2 weeks in order to release the results. This is ridiculous since we are not able to find enough arguments for our prospective employees of why their hiring process has been stagnated and they decide to move on. It takes the whole process to bring competitive employees to our team and once found we cannot just lose them because of Quest lab incapability to provide service we pay for on time.

I tried scheduling a employer-requested drug test. Many sites had wait time of 2 or more weeks. Tried speaking to a human on the phone. Called several times, recorded messages stated long wait times. Apparently, they do not have enough staff to handle their commitment to test for employers. Called several locations. Found a few locations that handle walk-ins. Called them. Called one, they said there is a 3 hour wait in the parking lo t before you will be allowed inside. How nice to have everyone waiting in 95 + degree heat in your car before being allowed in. July in SW FL is usually 95-105, high humidity. How healthy of them!

Literally the worst experience I could imagine trying to get basic pre-drug test answers. All I wanted was to speak to a representative, or see some kind of list of supplements and medications I should be concerned about that have the potential to give 'false positives' as the job I'm applying for is very important to me. After probably 30 minutes of being jerked around by an automated system, I finally got a customer service rep who, when I asked the above inquiry said, "No. Sorry. Ask your doctor."

Whoever I talk to in person or online or over the phone always acts like it's just the biggest pain ever. All I wanted was a COVID test and they sent me from one location to one 40 minutes away because "they take your kind of insurance." When I got there, they told me they don't. I had to spend 15 minutes on the phone with the corporate office for the people to realize they've screwed me. When the should-be 15-minute process turned 3-hour process was over, I waited 3 days and then followed the instructions on how to get my results. After 2 more days and several hours dealing with rude customer service, I STILL can't get my results from their broken website and the employees just act clueless. Genuinely the most frustrating company I've ever dealt with. I want to say it's the "system's" fault but honestly, the PEOPLE could have done a much much better job navigating me through the system and not treating me like I'm a terrible person.

I've been with the Quest Diagnostics for several years and every time when I have a lab visit, I was hunted with different issues. First is the technical issue: I was trying to retrieve the test result through the online portal, but the system keeps locking me off. After I tried to reset my password, I never received an Email to reset it. Trying to contact the customer service, but never went through. Second issue is the billing they use the wrong medical code to submit the claim to the insurance company, and obviously my insurance company denied this claim because of the medical code error made from quest and I've been following up with them for six months now and they never answered my call or returned my Email. So disappointed with their services and I will soon be switching to another lab test provider. Just a warning to others! Keep away from quest diagnostics.

I went to my primary care doctor at Advantage Care at 1991 Marcus Ave. My doctor said I need blood work up. The lab associated with Advantage Care no longer is open. My doctor handed me papers requesting blood work from Quest and said there would not be a problem. When I went in the Quest office a woman came out and said, "We do not take walk ins" and left. She came back and said, "We will make an exception but you will have to wait after people with appointments." I had to wait a half hour. Apparently doctors do not know Quest rules. The staff was nasty. The one who took my blood was nice.

I made the dreadful mistake of visiting this facility when I needed a blood test. The tech was nasty and incompetent. She caused a nerve injury. On top of that, she couldn't even keep the bandages clean. I constantly tried to get a hold of their corporate office. Good luck reaching them. One word of advice: stay clearly away from them!

First, my husband and I both made appointments online, and his was cancelled after we got there. We literally drove 2 hours to be told that they didn't have a Covid testing kit on site. Then why let us make an appointment? Next, my lab results just aren't getting uploaded on to their site. I have no idea why it's taking so long, because I received a pdf version. I don't understand what the hold up is. Absolutely awful, don't go here.

They are actually the worst. Do not go there. It's a scam. I just received a $700 bill even though I had insurance. Now they're not answering the phone. I'm receiving the bill over and over again. It's almost impossible to get hold of anyone there. This has been going to 12 months now.

I have no complaints about the actual blood draws, but weeks after my lab work, the results still aren't posted in the MyQuest patient portal. What's worse is that daily I received emails that my results were available. After much back and forth, I was told they have a "backlog" in posting results, although this process should be automated. Very disappointed.

There is no other way to put it. This lab is a toilet. Rude, abusive, unhelpful staff. I was so mistreated the last time I went that I contacted my primary care doctor, and they said they have had so many complaints that they are no longer using Quest Diagnostics or making referrals there. Be prepared to be treated rudely and attended by incompetent, lazy staff if you go there. The saying is true. "People don't care how much you know, until they know how much you care". Medical care must be both competent and caring, and you will find neither here.

It took Quest 6 months to send me a bill for charges not covered by my insurance. However, my insurance company said items would have been covered had the proper codes been used. I tried every means possible to contact Quest through its website and directly and was ignored for months. Then I was sent corrected claim forms but they were supposed to be sent to the insurance company and they included other people's claims which violates HIPAA. The company is clueless and does not care about its patients.

I ordered a simple and common lab test from their website and when I got there I was told I needed a printout of the order and they could not print it out themselves and so my blood could not be drawn for the test. It was a complete waste of my time.

At this point I have to assume this company is fraudulent. Every time my doctor sends test to Quest they always send a massive bill when it's always covered by insurance. This is the fourth time. Quest has my insurance on file because I've had to waste hours straightening out this. No good excuse just scammers. Now I just told my Doctor never send to quest for my test.

I had a blood test two weeks ago today, I have been given the run-around and several conflicting stories about where my specialty tests were sent, the first few times it was Kansas, then it switched to Virginia and that lab is down. I have had to cancel my follow-up appointment 3 times. I am STILL waiting, results STILL pending.

The company does not care the drivers fly up and down driveways and businesses. We say slow down and don't care. I live in Annapolis and business next to our house. They fly in and fly out. At least tell them slow down when kids present. Company sucks. 2nd review and will keep writing em until resolved.

Look for any other alternatives before getting anything done at quest diagnostics. They don’t know how to bill correctly, they don’t know how to handle logistics of lab sample, I’m not sure what they’re half way decent at. They’ve lost my lab samples twice in consecutive weeks. I have a job that is contingent on the results of said labs. This place might cost me a job. Please avoid this horrible place. Their webpage is as bad as their service, getting ahold of someone on the phone for customer support is a nightmare. Please heed the advice here and everywhere else as it relates to quest diagnostics. Avoid them at all costs. Ridiculously unreliable.

If you can, never, ever use this company. I am too upset to explain to yet another site (after BBB, the Attorney General's office, it is so hard to explain bills in paragraphs) what happened but please know Quest lies constantly, cheats and steals. They make it IMPOSSIBLE to reach them to dispute anything. It's now affecting my credit.

Hello, My wife had pregnancy exams conducted with this company. They recurrently made mistakes in billing my insurance company, and even DEMANDED we paid IN FULL upfront when they couldn't confirm we were insured. Also, they are unreachable by phone. I was able to get them on the phone ONLY ONCE after 2 HOURS waiting, the call was disconnected shortly afterwards and they never called back. At this point, they sent us to DEBT COLLECTION, WITHOUT CALLING OR EMAILING US even once. I am NEVER going to use their services again if I can avoid it.

First, Quest's online appointment scheduling does not work. It doesn't matter which office, what date or what you select from the "available appointments" section, it will tell you the time is no longer available. Then you have to select another option, fill out the form again, only to get the same result. They don't publish their phone number, but you can find it by searching online. When you call, they do not allow an option to speak to anyone, and if you choose the appointments option, there is a long silence and then disconnected. I even tried for appointments that are 6 months out, only to get this same result.

Made 1 trip to the one on NE 12th Street, Gainesville, FL. Got there about 12 pm, signed in on the Kiosk, waited about 50 minutes, called me in to enter, had me waiting in another chair for about another 1/2 hour, then called me to another chair where I was asked for my personal information. Then, I was told that nothing was in the system for me. I left and called the Point of Contact who made the appointment, and sent the information to them by Fax. She made another appointment for me at 2:45pm, and emailed me the confirmation number.

I had a cholesterol test done and the results came back high. I doubted the results so I went to Lab Corp 11 days later. The results were 44 points lower and in my normal range. 6 months later my dr. ordered a full work up for my annual visit to reevaluate my cholesterol medication. I as surprised as my dr. to discover there was no cholesterol or stool report done. Although Medicare was charged for both services. Unfortunately, I now had to wait 6 weeks before I could go to a reliable lab and have it covered by my insurance. These mistakes are monumental and unforgivable. I failed to mention the condition of my arm after each visit, which takes weeks to heal.

The earliest scheduled appointment I could make was for next Monday, Mar 1. I did that, unhappy with the week-long delay. My doctor wanted this blood test done "urgently". So yesterday afternoon, Feb 23, I arrived at 2:05pm and signed in for a walk-in appointment. The computer predicted a 38 minute wait. I waited outside. At 2:55, a technician assured me I would be taken in. At 3:00pm, another technician announced to me and another individual that the the office was "closed". Not closing, but "closed. I was told to go home. No one would take my blood test. They were going home or on to "other jobs".

The worst billing system in the world. I did bloodwork on 12/20 and handed them my updated insurance card Blue Cross. They took it but NEVER updated my file. I sent them my 20% with a note to send the bill to blue cross but they NEVER DID. That means they're NOT in too much of a hurry to get their money. They LOVE to harass the patients. If I were you I would think TWICE before going there to do bloodwork. EXTREMELY unprofessional.

My experience with Quest was awful. I went to get routine blood testing and gave them my insurance and information, as generally done. They apparently took my insurance number incorrectly and spelled my name wrong. Therefore, I was later contacted by debt collectors - and my credit rating marked - saying that I did not pay my bill. I paid the bill (almost $400) to get it sorted. I then contacted my health insurance, as well as Quest Diagnostics, probably around 10 times back and forth to sort out the issue. In the end, Quest did not work with my health insurance and would not return my money to me, even though I was privately insured at the time. Almost $400 is a lot of money to lose and be told “sorry, no can do”. In a situation where I had done everything I was meant to do, I am appalled that the company would not right the wrong they had done. Would NEVER use them again. Save yourself the stress and money and go to a different lab.

Quest website is TERRIBLE. I requested test results 5 times 96 hours after testing. Received the exact same result of one test on all three categories. Still do not know my A1c? I will NOT RETURN IN THE FUTURE FOR ANY TESTING!

Tried for a week to get a hold of the billing department. Line was busy for days. Finally reached someone after holding for over 20 mins. Said they will look into an issue. Also, don't understand why Quest charges 4 to 5 times more for some blood draws than other companies. I gave another lab the cpt codes and couldn't believe the price difference. It's a shame.

Refused to accept Dr.'s order over phone. Finally took the Dr with me to the appointment. Was told results would be faxed to Dr. Still waiting for that fax 12 days later. Asked for results online 7 days ago, still nothing. Spoke with customer service agent today, told that she doesn't care that I need my results for another Dr.s appointment tomorrow morning.

In May of 2020, my wife and I made an appointment for a COVID-19 Antibody test through QuestDirect, a division of Quest Diagnostics, and was completed at their office in South Pasadena, FL. We had to pay (we used AmEx) prior to the blood work being drawn. We asked for a receipt for the services performed at payment time and they told us they had no way to provide us with a receipt and we would need to follow-up with Billings to obtain one.

My family and I have utilized Quest services for years. Those at the local facilities are always friendly and professional, and in the past have referred several friends and family members. I recently went online to MyQuest to update my email and new home address. The system did not function properly and ultimately I was locked out. After two weeks of attempting to contact someone at Quest, including senior management, someone in the IT department finally responded and resolved the issue.

I kept receiving billing for a service through Quest. Via the Customer service line on multiple occasions I asked that they bill my secondary insurance to which the cs rep agreed. This was never done, this was confirmed. Then I get a note from collections! If there was less than one star to give I'd give it.