Quest Diagnostics Reviews

I take a narcotic opioid medication and it is paid for by work-comp insurance. One of the hoops my doctor must jump through in order to prescribe is to send me for drug testing, specifically for this drug, to avoid issues of diversion. I knew about my urine drug screen at Quest for a month in advance. I arrived to find a dirty and disorganized office. When I finally was able to give my doctor's orders to the clerk he said he had not heard of the common medication that I was taking. I was amazed. I waited a while to be called by a tech and when she finally called me in she put me in a phlebotomy chair. I told her I was not here for a blood draw but instead a urinalysis. She became angry and stormed off to look at the orders again. She asked another employee (right in front of me) what buprenorphine was and how to test for it. She then looked it up online and researched how to test for buprenorphine. Again right in front of me.

On 7/14/2014, my company provided an onsite biometric screening for the wellness program through Quest Diagnostics. Although I work at home and do not have a vehicle, I took advantage of the opportunity to go into the office and have my screening done at the same time. Fast forward 2 weeks and I received a letter stating that my wellness activity was not complete because my weight was not captured. Let me assure you, it was. On top of that, the technician reported my height as 2 inches taller than I actually am and also reported that my blood pressure was high despite advising me that it was normal at the time. After numerous calls and hours on the phone with the Blueprint for Wellness team at Quest Diagnostics, the only solution I have been offered is to go to a Quest location and record the measurement again. To put the burden of correcting the technician's mistake on the customer is ridiculous.

My Mother has had lab work done at the Quest Lab across the street from Lodi Memorial Hospital four times this year. It is great that you can make an appointment and we (I am her CG Daughter). The Clinic is on level ground (Mom gets short of breath) and the P. Techs have been great/skillful. No venipuncture complaints from Mom. The down side is that the Doctor has NOT gotten the results in a timely manner. Last month it was a Medication level (med. can become toxic), and the Doctor had to Call for the results during the follow-up visit (Thank God it wasn't at a toxic level). This month, we have had to wait for the results that check her kidneys (BUN/Cr, routine tests) to see if she can have Another diagnostic test (chest CT w/ contrast). It took 10 days and Numerous phone calls for the Doctor to get the results, and her Kidneys are Not able to tolerate the contrast media. This has delayed her follow up diagnostic test. This Is Not Acceptable.

For the past five months, I have been in a battle with Quest Diagnostics for improper/illegal billing. My husband and I had lab work done at our doctor's office which was then sent out to Quest. Since then, they have incorrectly billed my insurance company numerous times even though I and my insurance company have told them where to send the bill. They have even been paid in full by my insurance but continue to demand I pay the full amount. My insurance company even sent them proof that they were paid in full but they continue to ignore this.

I believe that Quest Diagnostics (QD) has engaged in improper billing practices via the process of delaying billing for long periods of time to give the consumer the impression that its prices are good and/or their insurance is taking care of it. Following is the time-line relative to this accusation: 8/12/13 - Our son had blood drawn as referred by his PCP. QD charged a $15 fee that was labeled “Estimated Cost”. No information or discussions of possible costs or charges related to tests that were to be performed were offered by QD staff. 10/26/13 - My wife had blood drawn as referred by her PCP. QD charged a $15 fee that was labeled “Estimated Cost”. There was no reason to believe that there would be further charges considering that we had been to QD 10 wks prior and that had not resulted in any. No information or discussions of possible costs or charges related to tests that were to be performed were offered by QD staff.

The doctor ordered labs which I had done on 7-22-14. When I went for my follow up the doctor told me that they could not get the results from Quest and that I needed to call Quest. I called Quest and was told that the fax # for my DR did not work. I offered to get the fax # and was told they could not take it from the patient. Quest called my Dr office and told them they needed to have the APRN who ordered the test to call them with the fax #. When I called the Dr office they said that quest would not take the fax # from the secretary. I spoke with Ashley at quest several times and spent over an hour listening to excuses why they could not get the info to my dr. When I asked why they would not take a fax # from the secretary I was told that it was because the telephone had been rerouted. Today is 8-12-14 and the dr. still does not have the results of my test which were a Vit D and thyroid levels. So I am left in limbo. I will NEVER use Quest again, this whole scenario is ludicrous!!

They have all my insurance information and have once submitted and got paid. Now are refusing to submit and want cash. My doctor checked and they have my information, just refuse submit. Told my doctor I think they are collecting from patient then submitting the bill to insurance, double dip get paid twice. Anyone else going through this, how can we take legal action against them. They are doing the same thing with other patients.

I went in to Quest for a series of blood tests. I don't have insurance and pay out of pocket every time I get a series of tests done about every six months. The price is always about the same, 424-450 depending on the lab, location, etc. I went to Quest Baltimore, gave the prescription and asked the price. They could not provide a price but since I had been to many Quest locations in the past I took the test and agreed to be billed.

When checking in for blood work, a Quest Diagnostics Rep will take your driver's license and insurance card. The customer will assume by this action, that they are validating your request. Not the case. We received a bill for nearly $4,000 in blood work (which in of itself is insane) as our United Health Care Insurance does not cover Quest (They do not cover them as they charge twice as much for the same test as other labs). If the Quest Rep had told us that they did not take our insurance, my husband would have gone to LabCorb which takes United Health Care to have his blood drawn. After looking at all the others that this has happened to, it appears to be something Quest does intentionally and requires a class action suit!

I had blood work done at a local Calif. office 3 times. Each time I had to sign a form saying I would pay what Medicare and my secondary insurance would not pay. The third time I go to this office, I'm handed a bill for $74.91. Medicare rejected some of the tests. I wait for a bill and when it finally comes, I spend 2 days trying to find a phone number where I can talk to a real person. Not one phone number available to me worked or I was directed to some automated phone tree. I finally call the corporate office in New Jersey and get 2 new phone numbers for California.

I am physician that needed info today. Poor customer service. I requested lab work pre operatively to correct a known problem. Despite sending the patient early this morning, I never received the lab. I can no longer act on the results. I could not get any help from the staff and waited for 20 min on the phone for a supervisor who never picked up. Loss of business for you.

I went to quest diagnostics to check my TSH levels in jan 2014. They collected my blood and said that my TSH levels are 0.03. Again I went to quest diagnostics in may 2014 to make sure whether those levels are correct or not. This time they checked my TSH levels and said that it is 12. I was shocked seeing the report. How could my levels go from lowest level to highest level within this short time. I postponed my pregnancy because of this results. I got depressed seeing this results.

So, I'm wondering do they train the people that work at Quest to be rude? I was tested like a child and it was apparent that the lab tech did not give a damn. Problem was, I watched the other lab techs treat other patients the same way. It was ridiculous and the more kindness and courtesy I showed her, the worse it got. The lab is located at Baylor Medical Center in Frisco, Texas.

I went to a Quest Diagnostic office for routine blood work. Upon presenting my insurance card, I was told that they accept that insurance but could I provide a credit card if any items were not covered by the insurance. A few weeks later, I received a bill for over $300!! The insurance company did a pay for a single item as they do not work with Quest. I feel I was misinformed by the clerk, or I would have had the work done elsewhere. Other labs are covered in full. After calling Quest I was basically told tough luck, pay us. My account is now in collections and is hurting my credit. What a nightmare. To all, please do not use Quest as they put money first and not the patient and are either deceitful or untrained. Either way I would not trust them to deliver any of my future testings.

After I wrote a this review, the rep has subsequently contacted me and said she will try to resolve it. I will keep you posted. I gave them a star for following up with my case. However, I hope they will resolve it fairly therefore I am reserving my stars for now.

I went for blood work at their Babylon location, at 500 Main St. on 7/3 this year. After waiting 4 days for them to fax over the results to my doctor, I finally called their line (the only number they provide, because you can NEVER get the location phone number). They proceeded to inform me that they had no record of my visit to the lab. After being on hold, and passed on from operator to operator, I finally got a lady that informed me that she would fax the lab requesting the information, and for me to call back and ask for Barbara. Well... when I called back, nobody in the call center knew of a Barbara, so I started explaining all over again. This time a Linda, "helped" me, and said that she would call the mysterious location and get back to me in 10 minutes. Fast forward 2 hours, no Linda. When I called back the generic number, of course nobody knows who Linda is. STILL without my results and about to call a lawyer. This is infuriating.

There is NO way to get the results to my doctor!! First, they don't forward the results, as requested. Then, I call, get transferred to FOUR different departments and 45 minutes later, they tell me, "You're not in our system". They seem to have different departments for different regions. They can't spell my simple name right, and who the hell knows if I'm in their computer or not. IT WOULD HAVE BEEN SO MUCH LESS PAINFUL AND TIME CONSUMING JUST TO GO GET ANOTHER BLOOD TEST DONE SOMEWHERE ELSE!!!

The nurse in Quest cannot find my vein. My vein is too small and it is difficult to find. My doctor recommended that the nurse use the butterfly to help, but the nurse said it was not necessary and once more (this is the 3 time) could not get any blood to my lab test. But if I go to the Sacred heart, the nurses there can take my blood with no problem at all, but I have to pay a lot of money to the test. Shame on my health Insurance plan to be affiliated with Quest.

My insurance changed, so I have to use Quest now. The building looks nice on the outside, but the inside looks really rundown. The woman who signs people in is grumpy, she starts yelling if you don't get to the window fast enough and she doesn't tell you which room to go in to get your blood drawn, so you have to wander the hall until someone calls your name.

I received a bill from Quest Diagnostics. I have found out from my insurance company that I do not owe them the $25.00 that they (Quest Diagnostics) say I owe. They keep insisting that I owe them the $25.00. I have tried repeatedly to resolve this issue with no satisfaction. I would recommend anyone not to use them for any lab services. It is hard to get a hold of a representative at this company. I finally got a hold up a representative after about 20 minutes. I am very dissatisfied with this company.

On April 8th I was given a quantitative beta draw by my OB's office to confirm a viable pregnancy after a recent loss. My first draw went well however my second draw (on April 10th) was returned with the result of >2 which equates to negative. (This was even typed on the lab result provided by Quest). I was told by my OB's office that based on the lab results I was experiencing a miscarriage. This is obviously devastating following a previous miscarriage.

The Quest office in Mansfield, NJ is located in the same building as my doctor and they have an agreement with my doctor's office to send his patient's blood to Lab Corp if their insurance requires that Lab Corp be used. I went to this lab last year and told the woman who drew my blood 2 - 3 times that it has to go to Lab Corp or my insurance will not cover it (a step which should not be necessary as she has my insurance information). Of course the moron sent it to the Quest lab and my insurance refused to cover it.

I just received a bill from Quest Diagnostics for a routine urine culture for $58.60. I called the billing office to see why my Blue Cross Blue Shield Federal Plan Insurance nor TRICARE Insurance paid any part of this bill. I was informed that Quest is not connected to these insurance groups and they will not pay them. I was also informed by the Quest billing office that I should have my work done at Lab Corp from now on and not to return to Quest Diagnostics. If they had told me 10 months ago that they were not connected to my insurance company groups, I would have gone to Lab Corp at that time and not wasted my time with Quest. What is the purpose of having double insurance coverage if Quest cannot access it. What is wrong with this picture?

I had gone to my Primary Care doctor for a yearly type checkup. He ordered a number of blood tests to check and see if my medications were working properly. I was sent to their in-house lab, Quest Diagnostics. Prior to doing the tests, they 'demanded' that I sign a form stating that if the insurance company would not pay that I would be responsible. I thought that I had never had any difficulty with Medicare paying for blood tests, so I signed. Well, I think they have a reason for having you sign this document up front. When bills are sent to Medicare, they adjust the amount downward typically so the patient isn't overcharged. Hmm.

I am/was a patient for Dr. ** in Pennsylvania. For the last 5 years, all of the "tests" that were required to be analyzed by Quest have been paid for by my insurance. The same EXACT tests were done this year... and I received a bill from QUEST for nearly $400.00. I logged on their website and filed a "protest" and did not pay the bill... In the next 3 months, the same thing happened. I went into Dr. ** office and confronted her "office staff" about the problem. They then said that the medical codes were entered incorrectly. The bill then was paid by insurance company. Sounds like a "resolution"... nope.

I had nothing but a good experience! I was able to made an appointment early enough out! I walked in, they took me within 2 min of my appt time. They needed to contact my Dr for more information from my script. They worked with my doctor. They were very patient with me, as I am not very good patient. I do not like having my blood drawn. She distracted me and it was over very quickly! Thank you. I hope all of you have as good experience as I have had!!! :)

The tests were ordered by doctor's office on October 1st, 2013; my bill was mailed on March 23, 2014. In the meantime, the insurance paid their share. I called the Doctor's office (had no recollection discussing the test results and did not get any copy I requested); they did not have them either. Now, blood test results are time sensitive items (there must be some rules - one week, ten day, two weeks?), not some merchandise with delayed shipping but retaining the original usefulness. I refused to pay the bill, but I keep getting it. The pathetic part is that the insurance (Aetna Medicare Advantage PPO), whom I contacted, seems not to care a bit about the money they paid for nothing. Go figure.

I am continuing receiving bills for service that the insurance company has or should have paid. I have not been able to talk to anyone at their contact number. Is this their way of conducting businesses? Bullying sending threatening letters? Way to go Guys. How many people just send money, instead of questioning the bill?

Quest Diagnostics will not perform a lab test without getting a credit or debit card number from you. Even if you have all of your insurance information and government ID and are in good standing financially, they will not take a specimen and process it without a credit or debit card number. This is discriminatory and is dangerous. Other labs like Labcorp and Bio-Reference offer the option to pay by card, but DO NOT REQUIRE IT. This is a wrongful practice. Now you know!

It seems like this lab does everything possible to discourage giving them insurance information. Maybe they think if it's difficult enough, patients will give up and pay the full amount before an insurance discount, and without them having to process through insurance. Easier and cheaper for them - more expensive for us. Twice in the last month, my husband had lab tests there and gave full insurance information. But the huge invoices came without being processed by our insurance. Though the invoice said the insurance info could be submitted online, we were blocked both times from submitting that way. A call to the company results in three levels of unnecessarily long messages and choices before being able to speak to anyone and give the information. And they didn't even retain our information from the first set of tests to the second one, only a week later. We'll be trying another lab next time!

So I had to deal with Quest the other day. One person working, long line. I had a stool sample for c. Diff. test. After a long wait, the worker finally called me up. Asked me what they were testing for. I told her there should be an order for c. Diff test from JHU. She looked for two seconds, said the only order she saw was for Calprotectin. I said that was already done a few weeks ago. She snapped that it was all she saw, so she charged me my $30 and took the sample. I called the doctor, who confirmed that the order was in the system and should have been seen by Quest. He issued a new order, plus one for blood work. I have spent all day today trying to reach someone at Quest to verify they have the order. No answer at the office from 8:30-2:30. I called corporate HQ, a very nice lady tried to reach 7 local offices, no answer. So it is now 3:30, and the doctors are still waiting for the results of tests that have not been done. The lady at Quest HQ agreed with me that this is a terrible business model.

These people appear to be incredibly incompetent. I received and invoice 7 months ago that had an insurance number that was invalid from 5 and a half years previous. Either Quest or CVS minute clinic did not submit the current insurance info that was presented at time of visit. Seriously, I have emailed them, corrected the information as they request on their website, written them with a copy of the correct insurance card, called them each month to rectify, still they keep billing under old information. At this point, it's a joke. Let it go to collections. Collections will laugh........ What's wrong with these people? At this point, I am beyond angry, all I can do truly is laugh, and say, "WOW, really????"

I attended the 4372 Southside Blvd STE 304 Jacksonville, FL 32216 branch of Quest Diagnostics on Monday 03/03/2014. ** used what I thought was an oversized needle and the photographs show the results for Day 1, Day 2 and Day 3. I have been to other clinics of different names and the next day you can't even see that I had any blood work. From the photos it looks like it will take weeks to heal. You can't even make a real complaint on their website!

I had to take my 15 month old daughter in for blood work. It was a bit traumatic for both of us as I had to hold my unsuspecting daughter still while they poked a needle into her little arm, missed the vein and had to dig just a bit to find it. I'm sure little veins are hard to get. Then after that we are waiting for results. But we never got the results because they lost the specimen! Now I have to take my little baby girl in again to have this done. I'm not sure what the consequences are other than my innocent unsuspecting daughter has to go through this again. It's completely unacceptable and unprofessional. Not sure if there may be some sort of HIPAA violation here too since there are vials somewhere with my daughter's blood and information on them.

In March of 2012 I went to Quest Diagnostics in Foxborough MA. to have routine blood work done. The lab tech that did the draw went in thru the wrong vein. She was digging and probing in my arm. I told her twice to stop but she continued. The third time I told her to stop she told me to kick my legs! I told her the tourniquet had been on almost 3 minutes, my arm felt like electric shock going up and down it. A large Hematoma was already forming. I removed the tourniquet myself. She pulled a piece of tape off the sleeve of her lab coat. She did not even apply pressure! This blood draw has left me with Complex Regional Pain Syndrome, as she hit a nerve. I am in the final stage, it cannot be stopped or reversed. Please be very careful when having your blood drawn!

This is a Complaint against Quest Diagnostics located in Hauppauge on Wheeler road. On January 17, I took an early lunch from my job got to Quest at 12:40. The office was closed lights out. There is a permanent sign on the door with the hours and it said they take lunch 12-1 so I was there way before that. I waited there like 10 minutes and went to another office in the building to ask if they were even open that day and yes there were. I was totally confused. Went back and waited some more. I was really sick and had to fast to have blood drawn. So now I have to find another place to go lost a few hours pay from my job couldn't eat until I found another place to go. I called the office that was closed because I was so upset that I lost hours from work and the women that answered the phone said she takes lunch at 12:30 and she was chewing in my ear the whole time. I Said to her how do you just go to lunch and not put a note on the door when the hours she took doesn't match what it says on the door? She didn't care at all. I asked to speak with her manager and the manager Mary still hasn't got in touch with me. Is this a business? Does anyone at Quest care at all? It's bad when you cant even get to speak with a manager.

This is a formal complaint against Quest Diagnostics, for the poor care I received at the Service Center on Wednesday January 8th at 10:15 am in the office located at 115 E. 57th street New York, NY. The medical personnel servicing me for a blood draw was not paying attention at the time. She stabbed the needle very deep into my arm, to which I gave an audible response of pain. She continued to hold a conversation with another staff member through the open door to the hallway during the whole procedure. The results of this negligence in properly placing the draw needle, is now extreme pain in all areas of my arm throughout the day, over the past 6 days. In addition I have bruising around my elbow measuring 10 square inches.

I had reported that we mailed 2 checks for payment and was told refund would be 6 to 8 weeks. Well they mailed my refund check this week. I was shocked as the billing department felt that I saw right.

I had blood work done in Sept. 2013 and my wife mailed a check in for payment. As we were checking our checking account, she had realized she had sent another check for payment on 10-07-13. We paid them twice. So I called on 11-04-13 and was told I will have to wait 6 to 8 weeks to get my money. That is terrible why I have to wait 3 months to get the money. Maybe nobody should pay them for 3 months after getting blood work done and see how they feel.

I had numerous stool tests ordered due to continuing severe diarrhea taking Quest ran kept it under control. The Quest facility gave me confusing directions. The lab tech didn't seem familiar with the tests. I looked up the directions on the Quest website and proceeded to collect samples. I had problems with one collection because I had to skip medication in order to have a movement and wouldn't be home when it occurred. I took a clear, never used Ziplock Baggie with me. Collected the specimen directly into the Baggie but could not unscrew the top of the collection vial. I took my medicine to stop further diarrhea and went to the lab to get assistance opening the vial. You would have thought I committed murder because I had not defecated into the plastic hat I was issued by the lab.

On Wednesday, 9/4/2013 @ 8:15 pm, we were driving west bound on Layton Avenue and was about to turn right into a Clark Gas station located on 13th Street when a White Quest Diagnostics van (# **) cut us off on the RIGHT SIDE! He also entered the station... If my husband wasn't going slow, we would have been hit. This van would have hit us on the passenger door where I was sitting. I could have gotten hurt, or worse my daughter who was sitting behind me!

I had lab services done on 3.25.2013, and subsequently rec’d a bill for 99.89. I contacted the company, and as I had numerous medical bills arriving due to that illness, requested an installment plan. I was told to make the 1st payment and call to confirm, which I did. I then rec’d a letter from Invoice Audit Service, a billing company. I called and s/w David who told me no payment plan is in the system, and that bill not sent to credit agencies, and to continue the plan. I made payments the first of every month, and just sent the final payment. Now I receive a letter stating the final balance, which was paid, was being sent to collection.

I called them during their business hours and I got their "answering service" with a two-minute lecture of everything they do and how busy they are. The message said to "Leave your name and phone number and we will get back to you". I did and I NEVER RECEIVED A RETURN CALL from them. I called the next day, during business hours and I got the same "answering service" and same lecture. AGAIN, l left my name and phone number and, AGAIN, no return call. The next day, I emailed them (they gave their email in their two-minute phone lecture). STILL, NO RETURN EMAIL FROM THEM. On 8/28/2013, I went in to their lab and I told them what happened and I told them that their customer service SUCKED! I did FINALLY get my question answered and the cost of that particular service was OUTRAGEOUS!!! They said that the cost of a CBC with them was $61.00. I told them that American Lab only charges $25.00 and I walked out. They are RIPPING people (and insurance companies) OFF and their customer service SUCKS!!!!!!!

I have always received bills in the mail from labs after they have been sent to my insurance company. This is fair, as I have a $6000 deductible and have no idea what the negotiated rate will be once the insurance company processes it. Blood tests are very expensive before they have been discounted. And since my deductible is $6000, they are still very expensive even after they have been discounted. When I receive the bill, sometimes they are hundreds of dollars. I pay whatever I can, and sometimes must pay monthly payments of $50 a month until I have paid them off.

On May 14, 2013, I had an appointment to have blood work done. Ms. Regina was the phlebotomist. It wasn't until it was all over that I became upset. I ended up with a nice sized hematoma which I have never had. Being 57 years old, I have had blood drawn many times. In looking back, there were a few things that disturbed me. The first thing was her demeanor. Not to distract from Regina’s setting up for the drawing, I remained quiet. After a time and before drawing blood, I would start with small talk asking, “How long have you been working here?” She would reply, “A while.” It wasn't just the curt answer but the monotone, dismissive voice she would use. It was obvious she wasn't going to be talking to me. I was feeling very uncomfortable to say the least, and we hadn't even started drawing the blood.

I had blood work taken at Omni Medical in Newburgh, NY. Weeks after, I received a $500 lab bill from Quest Diagnostics! It was simple blood work. They didn't even run all the tests that my doctor requested (lucky for me in hindsight)! I was dumbfounded, and they have refused to work with me on the pricing. I have no insurance, by the way. I have heard nothing but bad things about Quest Diagnostics and now, I see first-hand why!

I went into Quest Lab to have blood drawn for a routine thyroid check. I have never had any problems giving blood because I have a large vein in my right arm. The nurse stabbed the needle straight down and hit a nerve in my arm. It was an immediate sharp, burning pain that radiated into my thumb. I now have a burning and tingling sensation in my thumb. It has been days now and the pain is not subsiding. I am writing this because I don't want anyone to experience what has happened to me! If your insurance covers another lab, don't walk... run to the other one. This happened at the Chevy Chase location!

Avoid these clowns if you can. The local office posts incorrect hours online. The phone help says it will give hours and doesn't. The several offices I've visited are a completely disorganized incompetent shambles and everybody has an angry unsatisfactory experience. My last visit, a whole waiting room crammed with people were screaming at the crap employees. How often are places so bad that you see that?

My husband was sent to Quest for bloodwork. They made copies of his insurance cards and then asked for a payment for $83 for the blood work. I contacted Blue Shield when he returned with the credit card receipt for $83. Blue Shield rep asked if they had a sign posted on the wall that will collect fees upfront. I didn't go to the appointment with my husband. Furthermore, Blue Shield rep informed me that it is not illegal for Quest to ask for payment upfront. He put me on hold for 20 minutes then came back on the line to advise me that Quest has a new policy that they will be collecting the estimated amount due for services provided at the time of service, because Blue Shield was taking too long to pay them. Furthermore, if we overpaid over for the blood work above the preferred contracted rates Blue Shield allows, then Quest will be mailing a refund for overpayment.

I went to the lab at the request of my physician, had blood work and a urinalysis done and was charged nearly $440. My sister who works in the health care setting was angry that they would charge a self-pay patient that much when they would not have received that much from any insurance company. Not even Medicare would have paid that much. They had the nerve to charge $45.76 for a urinalysis when they would have only have received at the most $4.48 from Medicare. Another test that they performed was for a Chem test 14. If Medicare had paid, that would have only been $15 and they had the nerve to charge $60. When she asked for a discount for me, she was told that the pricing was set by corporate. She asked for the 800 #. She called and spoke to a supervisor who would not budge and stated they do not do any type of cash pay discount for self-pay patients. It's such a sad state and then they wonder why the people feel the way they do. This is such a rip off!

Standard blood test invoice: My insurance received incorrect claim information, again. This has happened several times, and I got an invoice from Quest. Then I spent hours on hold, trying to get details on why the claim was not covered. After hours and unfriendly customer service at Quest, it got resolved and covered 100%. But I got no details as to what went wrong.

We are covered under medicare and Tricare for life. Our doctor ordered labs and we had them done by Quest. All of our insurance information was given to Quest before the labs were drawn. Shortly after labs were drawn, we received a bill for a couple thousand dollars. I contacted Quest customer service and spoke to the supervisor Roger who told me Quest did not submit to insurance companies and this was my responsibility. This took many months for me to get medicare and then Tricare to accept my claims but meanwhile Quest has turned us into the collection agency without any letter notifying us of this action. I found out when I phoned the customer service number and this was on their recording when I put in our invoice number. I continue to wait for the two insurance companies to process the claim. This is a needless waste of time on my part. If Quest would submit the claim, as most businesses would, this would have been settled quicker and more professional. The only thing I get out of this is to never use Quest Diagnostics ever again.

My husband and I are senior citizens. We have had several blood tests with more than one doctor. We didn't know that each blood test is given a different account name and you have to pay on each one. Some are several hundred dollars and we can't pay in full. I have canceled checks for 2 payments in October and they turned the account over to a collection agency on Nov. 4th. If I charged at Macy's in San Fran, Dallas, Vegas, Atlanta and New York, when I got home, I would have one bill, one total. I'm 78 years old and I cannot keep up with several accounts at each place. This is archaic bookkeeping if I ever heard of it.

On December 23, 2009, I received a bill from Credit Collection Services in the amount of $241.15 for services from Quest Diagnostics on the date of May 13, 2008. At the time of service, I was covered under GoldenRule Health care. Until the date of service, I have never received a bill in the mail from Quest Diagnostics. The reason why is because Quest had been sending the bill to **, Philadelphia, PA, an address that I hadn't lived at since 2006. Quest claimed that they had been given all of my information from my doctor's office of Michael ** and Kathleen ** of **, Philadelphia PA.

My son (Michael **) was sent home from school with flu-like symptoms on August 31, 2009. I took him to the doctor where they ran tests and started him on Tama Flu. Fortunately, his test showed he had the Type A flu and not the dangerous H1N1 flu. I received a bill from Quest Diagnostics for $318.00 which should have been paid by my insurance company.

My wife had contacted Quest by phone asking if they accept Horizon Blue Cross insurance and we were told yes. We went to Quest presented our cards and they took the information. After 3 blood works we have have been billed for the blood work. After contacting Quest, we were told they have not accepted Horizon since June of 2007 and we have only been on the plane since December of 2007.

I went to the Doctor for a blood test. I have abnormal bile duct enlargement. I received a bill from Quest Diagnostics. I told them I have Blue Cross Blue Sheild PPO. They said that the insurance company would not pay the claim. They could not give me specifics. The date of service was Nove 30, 2005. Blue Cross said the claim was paid. They would not give me specifics. Today, 9/8/2006, I managed to get online at Blue Cross. I was able to find all the claims made by Quest Diagnostics.

my son had lab work done 2-12-02, a claim with my insurance company cigna. cigna paid all claims. they were paid 2-15-02, cigna verified this information. But I am still receiving documents saying I owe 993.05 amd 99.30 for svc paid, balance is 0.

On Apri,21st 2001 my doctor sent the blood sample for testing for my physical check up to quest diagnostics as quest diagnostics participate in my health insurance plan ( Medical Mutual ) Quest diagnostics submitted the bill to insurance company for $482.65.