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I made an online purchase with them on October 13, 2019. I tracked my order and found it had been delivered to another city. I called and spoke with a customer service who argued with me saying that it was delivered to my address. I told him it wasn't and UPS said it was delivered to the front desk. I told him I live in a house not an apartment. He said they would do an investigation and hung up. I called back today and they told me they messed up the tracking number and would sent out another one. I told the representative that I really need my vitamins and have been out of for an extra week. She didn't offer me a discount or free overnight shipping. I feel like I should have been offered both because of my inconvenience. I will never order from them again.
SAM-E 400mg tabs. I am finding completely formed PP's SAM-E pills in my fecal matter! I understand that they are enteric coated. From my research, this means that the pill does not dissolve until it gets to the intestines. Seems that is not happening. As a test, I dropped one into a glass of water and 24 hours later, no change. Emailed PP and asked them are they aware of this and why it is not doing what it is supposed to. The only thing I got back from PP was a return label apologizing that I did not like their product.
I was a customer of Puritan's Pride (PP) for 45 years. I have lived in the US and I now live in Japan. I was recently informed that my latest order was canceled. The reason was that PP now has a distributor in Japan. They informed me that I would have to use their distributor. Fair enough. Well, their distributor charges higher prices AND they did not carry certain items that I needed. I called PP and told them and their response was "that is not our problem." They told me that should I need to make a purchase I would need a US address and US credit card.
I have both, so I made an order to my US address using my US credit card. It was canceled again! I called them. They informed me that since the address was for a shipping forwarder, they suspected that I would have the items sent to Japan and so they canceled the order! BUT ISN'T THAT ILLEGAL, CANCELING AN ORDER TO A US ADDRESS? I told them on the phone and again their response "that is not our problem." Is this the way they treat their customers of 45 years? This is disgusting.
At the very least they should offered to ship the items that their distributor did not carry! NOTHING. NADA. ZILCH. PP has shown that they care NOTHING about their customers and only care about their money! Oh, they also lied to me. I asked them if I should have my order sent to a friend in the US and have her send it to me. They said that ALL their products would be blocked by the Japanese customs service that are not through their distributor and I would lose my money! THIS IS A TOTAL AND OUT AND OUT LIE! Do yourself a favor and order from another company. This money-hungry group is not worth it.
Got a 240 count bottle of Coq10.... Got about 6 pills out and the rest is just one big glob, and will not break apart without ruining pill. Called company....they said could not do anything about it, since I got it from Amazon.
I have been purchasing for many years. In the past had no problem communicating with Puritan's in New York. Now they are in some strange parts of the world (Pakistan, Uganda I can't tell?) and they keep you on hold forever and never call back. Something has gone critically wrong with this company and unless I see it corrected I cannot continue to trust them. Also I paid for three bottles of oregano oil pills which came as one congealed mass inside the bottle making them useless.
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Just received my order from Puritan's for turmeric curcumin 500 mg. It's not the same color at all, it's a brownish looking color, not yellow at all. But the worst thing is, I can tell a difference in the way it makes me feel. Taking same dosage as before from last batch, but this batch makes me not feel as good and I'm hurting. Never had that happen before, so they're going downhill with the quality of their supplements, I'll be buying turmeric from somewhere else.
Have been a loyal customer for 25 years. Have moved often since retirement. Lived in Georgia for several years. My street sign said Rogers Break. Couldn’t order because they wanted St or Rd or Ave. When I explained there wasn’t one - no order. Moved to Virginia, then to New Jersey. Tried to place an order but could not remember the zip code in Virginia. Mind you, I had the address but without zip code - no order. I believe this all started when ordering went to the Philippines.
Let me preface this review by saying I have spent thousands of $$$ over the years supporting Puritan's Pride. On March 19, 2019 I placed an online order and received a confirmation of the order via email. I was supposed to receive my package in 10-14 days. Three weeks later I called and was told the order hadn't been processed yet. They hadn't billed me yet. I was so furious that they hadn't processed or sent my order and asked what they were going to do about it. The "supervisor" said he'd have it processed the next day (Monday) and overnight shipped the following day.
After not receiving my package again for another 10 days, I called Puritan's Pride only to be told the order had been accidentally canceled. I was again enraged. I demanded to speak to a supervisor who said he would research the original order and ship it out immediately. He did. I received my package today and 1/5 of my order is missing. I called and spoke to a "supervisor" who told me those 5 items are out of stock and they couldn't sell them to me for the same price as when I ordered them 7 weeks ago. I was livid. He said "I'm sorry you feel that way". WHAT! How about "I'm sorry we're incompetent". By the way, their call center is in the Philippines not in the US.
I have been a loyal customer of Puritan's Pride for about 20 years, NO MORE! On the morning of 4/16/19 I purchased $207.54 worth of vitamins from them online. Later that afternoon I started receiving overdraft notices in my email. I pulled up my bank account and they charged me 25 times $207.54 for a total of $5,188.50! I called their so called "customer service" located somewhere in the Middle East by the and to make a long story short, I've spent well over 5 frustrating hours on the phone over the past 7 days and still don't have my money back.
Their customer service personnel give you nothing but false promises, fake apologizes and massive hold times while accomplishing NOTHING. And forget about ever talking to the same person twice or a supervisor or anybody in the corporate office in NY. That won't happen. They STOLE over $5,000 of my money that I need for day to day expenses and could care less about it. Not only am I DONE with Puritan's Pride I'm telling everybody and will continue to write reviews everywhere I can, over and over. They should call themselves Puritans Disgrace or Puritans Thieves.
After posting the above review, and writing letters to the president of the company and providing a courtesy copy the the president of the parent company, I received an apologetic call. I received the product that had not been in the original package, and I was given a $5 credit toward further purchases. I believe they got the message.
Received a shipment and UPS obviously damaged the packaging. One of the bags of psyllium husks had obviously torn and the the packaging tape had the product in it. One bag was missing from the shipment. I called their customer service number and explained the situation to JJ in the Dominican Republic. The hallmark of scumbag outfits is to outsource customer service to some third world ** where worker are paid $0.12/hour. JJ assured me that I would be contacted by someone from the New York Office. A week goes by and no one calls. I send an email to their customer service, and three days later, no response. It's not even their fault (UPS damaged the package), and they still couldn't care less about contacting me. Horrible customer service.
Puritan's Pride expert review by Rosemary Avance, Ph.D.
Puritan’s Pride manufactures vitamins, supplements, herbs and other health products. Its website offers a wide selection of items that each come with a year-long product guarantee. Over 19 million people rely on Puritan’s Pride for their vitamins and supplements.
Selection: Puritan’s Pride’s website has a wide selection of vitamins, herbs and supplements. They also sell products for sports, diet, health and beauty, aromatherapy, pets and more.
Quality tested: Since Puritan’s Pride manufactures its own products, it’s able to offer a quality guarantee. All of its items undergo strict quality testing throughout the manufacturing process.
Price matching: Puritan’s Pride will match select competitors’ prices on every product they sell. Price matching applies to GNC, Vitacost, Swanson, The Vitamin Shoppe, Amazon, Walmart, CBS, Walgreens, Rite Aid and Lucky Vitamin.
Flat rate and free shipping: Orders ship for a flat rate of $3.95; if you spend over $49.95 your order ships free to the continental United States. Puritan’s Pride also offers international shipping for an additional fee.
One-year guarantee: Puritan’s Pride guarantees every product for a full year after the purchase date. Just return the unused portion for a full refund with no questions asked.
Best for: those who want quality tested vitamins at discounted prices.
Puritan's Pride Company Information
- Company Name:
- Puritan's Pride