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I have been a loyal customer of Puritan's Pride for about 20 years, NO MORE! On the morning of 4/16/19 I purchased $207.54 worth of vitamins from them online. Later that afternoon I started receiving overdraft notices in my email. I pulled up my bank account and they charged me 25 times $207.54 for a total of $5,188.50! I called their so called "customer service" located somewhere in the Middle East by the and to make a long story short, I've spent well over 5 frustrating hours on the phone over the past 7 days and still don't have my money back.
Their customer service personnel give you nothing but false promises, fake apologizes and massive hold times while accomplishing NOTHING. And forget about ever talking to the same person twice or a supervisor or anybody in the corporate office in NY. That won't happen. They STOLE over $5,000 of my money that I need for day to day expenses and could care less about it. Not only am I DONE with Puritan's Pride I'm telling everybody and will continue to write reviews everywhere I can, over and over. They should call themselves Puritans Disgrace or Puritans Thieves.
Received a shipment and UPS obviously damaged the packaging. One of the bags of psyllium husks had obviously torn and the the packaging tape had the product in it. One bag was missing from the shipment. I called their customer service number and explained the situation to JJ in the Dominican Republic. The hallmark of scumbag outfits is to outsource customer service to some third world ** where worker are paid $0.12/hour. JJ assured me that I would be contacted by someone from the New York Office. A week goes by and no one calls. I send an email to their customer service, and three days later, no response. It's not even their fault (UPS damaged the package), and they still couldn't care less about contacting me. Horrible customer service.
I have placed many orders in the past couple of years. The prices (many times get one or two free) and the quick delivery of items is tops. I have no problem with the quality of the product. The ordering site is easy to used.
Do not have the money. Tried to cancel order. They will not let you. If you cancel payment at bank will turn over to collection. Did not like the food except waffles and muffins. This is not fair that they will not let you cancel order.
Puritan advertise refer a friend and we both get $10. I refer a friend to purchase some items on Puritan website but we both did not get the $10. Gets only excuses from customer services. This company falsely advertise "Refer a friend $10" promotion. Be careful.
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Hello! My experience with Puritan's Pride is quite good. I received fast my order, anything was missing except items that are out of stock. (The best deal, maybe to push you to order?) But I also saw on the front page, "Receive with an order made today, a free complimentary gift." No gift in my package and I called them, polite but they said, “No gift was offered this day and not what you pretend.” It was on their front page on the top and I remember the picture. I had the feeling that they did not believe me or pretend so not to send it to me. They did not offered to send it. This is my experience with Puritan's Pride.
Yesterday I placed two orders of vitamins and fish oil on Puritan's Pride website and received the order numbers after I submitted my orders. However, I did not get the confirmation e-mails. So I contacted their customer service and was told my orders didn't get through because my Chase Sapphire Visa failed to approve the payments. I then contacted Chase Visa immediately. Chase Visa told me they had approved the two payments instantly when the requests were received. This evening around 8:20pm, I contacted Puritan's Pride customer service again to check the status of my orders. They just repeated the same story with the same reason, even though I clearly told them that Chase Visa had already approved the payments a day ago. I am so disappointed!!
This is such a bad company that first I placed my order on 07-08-2018 and they received the payment by my credit card and after few days they send me a notification email that, "Your order has been shipped and you will receive it within 6 weeks" but even after 8 weeks the order not delivered. Then even after several email they told me, "There was a mistake. We will send you the replacement order". Then after 10 days they again send me the notification email that again "Your order has been shipped on 16-10-2018 and it will be deliver it to you shortly." Now it’s going to be 4 months from my order placement. I am unable to get my order due to the lack Puritan's Pride services. They are such a careless company for which they are not caring for their customers which is the main objective of a organization. Please don't place any order with them. It’s just wastage of time and money. They will not reply back to your emails and even not help.
I placed a order on Sept 28th online for essential oil set. I logged back in a few days later to check my order and it showed someone else's name, address and phone number. I called Puritan's Pride customer service and the guy acted as if I was lying. I offered to send them a picture of the order history and what it showed. He said okay. He also told me it might be a computer error. He did not seem too concerned someone's personal info was showing on my order history.
I then sent an email to customer service with a snapshot of the proof of what was on my page. They never responded. I placed another order yesterday and went to check on it today and it doesn't show any order. There is a serious issue going on at Puritan's Pride and someone needs to check into what is going on. I intend to call the local attorney general today. There is an extreme issue with personal info getting into other folk's hands and they don't care about it.
I've been ordering from Puritan's Pride for quite a while and am generally fine. The fish oil received once was cloudy but most of the items are fine. The problem with ordering seems to be intentional by Puritan's Pride so that they may try and sell you more items at check out. Then when I call the first card I give them is always denied. The speed in which the order taker asks for another credit card makes me suspicious of why this is being done. Possibly to the point of discontinuing future purchases. The card(s) I've used work everywhere else and are cards that are rejected online. They miraculously work (on the second card) every time. Are you doing something illegal here? Can you explain this in a reasonable fashion?
My credit card were charged but it has been a week and my order were not reflected in the history. Delivery usually is within three days for the same State (NY). I called customer service and I was told the orders is under process. But that was three days ago Sept 24. I am now looking for other vitamins to who can give me a quality service.
This is a copy of the email I sent to the customer service, which was never responded to... Then I called and was offered $5... Which is not the email offer extended to me and I have them all in writing and did exactly everything that was required. This may not be totally clear, but suffice it to say they do NOT live up to their end and their customer service was awful! Lost a customer! "Placed my order $111 and change. Had $10 off in cart, which it applied discount to $101 and change. Placed order thru PayPal. Received emailed stating “Oops something went wrong." Now $10 is gone. Also the free promo for today only, gone too. I’ll also be gone unless you’re able to fix this..."
Have been purchasing their products for years, recently their products and service have gone way down. Last week received some vitamins and Fish Oil, the Fish Oil came stuck together and could not even come out of the bottle. Called and after being transferred to the "customer service" the phone kept ringing and never got answered (after 20 minutes). Not an isolated case, have had problems like that before and took quite some time to resolved.
I order products, shipped on 8/7, was supposed to get it 8/10. It went 4 days away. On the 8/17 it made my city and then it went 1300 miles south, emailed a few times, offer me nothing. I ask if they could reship, and next day maybe, that was no, but they would reship and I 'is get it 4 to 7 days! I said cancel my order. I'll maybe get my money back in 1 to 4 days.
Order this Super Snooze with Melatonin on July 11, 2018. Have not received this item yet. Have called twice including today. I was told it is still back ordered with four to six weeks before shipment. I'm not impressed!
Order place on 20th of July, Puritan's website states item shipped out on the 20th. Messaged help center on the Aug 4th. Didn't get any reply, called the helpline. The line were busy. Today (6th Aug) I checked the tracking number on USPS website and got the following message: "Tracking Number: **. Status: Label Created, not yet in system. A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon." Fraud company indeed.
Puritan's Pride (PP) uses United Parcel Service (UPS) Surepost as their delivery vehicle. The theory is that UPS picks up your box at the PP location, delivers it to the USPS facility. USPS then takes it to your quarters. The experience is totally different in this area. The UPS driver DROPS your package off where it requires the least work for him. On one occasion, he dropped in front of my garage at night. It had been raining and was due to rain again. In front of the garage door provides little protection against the weather.
At a more recent time, the driver DROPPED a package of vitamins on the concrete in front of my front door. Fortunately, the package was fairly well packed and nothing was broken. I watched the driver and filed a complaint with PP once. I cancel my order with a mail order firm rather than have UPS deliver to my quarters. I have had unsatisfactory interaction with their supervisors in the past. PP management will not have to worry about using the profit from my purchases to lower their personal mortgage balance or their monthly car payment in the future.
Love this company... My orders are always correct, fast and everyone I have talked to really make me feel appreciated as a customer. I've been taking the vitamins and my pressure and blood work has improved since last year. The deals are great too!
Recently, I've been a little disappointed with Puritan's shipping time. I understand that they are having a massive sale, but even when I've ordered during similar sales (buy 1 get 2 free), I've never had a delay in my order. They always shipped it within 2 days and I usually got it within 4. Well, it's been 4 days since my order was placed and just now they shipped it. This means that it's not going to arrive until another 7 days. So disappointing. I've had an issue with hormones imbalance and hirsutism for years. I finally figured out what my problem is and ordered the right vitamins and nutrients. These weren't even in the buy 1, get 2 free sale.
So needless to say, I was super excited to get them and kept going to my mail the last two days expecting it to have arrived as other Puritan purchased products have. When I contacted support, they didn't have a real reason for the delay, the customer service rep was clueless. She simply assured me that they would arrive by next Thursday. Yeah, ok. If shipping was delayed, let's hope the products that arrive are the correct ones and not expired. I don't overlook little details like that. I had the highest regard for Puritan in all levels for the past couple of years, but recently it's like they changed CEOs or strategies. I don't like it one bit.
I placed an order with Puritan’s Pride on January 4, 2017. Their website acknowledges the order date (see attached). After 3 days of not hearing anything, I called customer service. Their customer service is in the Philippines, so I had to struggle to understand the representatives. I mean, these customer service reps are USELESS. They just repeat the same script over and over. They don’t promise ANY action to address the problem at hand. I called customer service 3 more times over 3 days. Once, during business hours I was connected with someone named Debbie, I think, who was in the U.S. Debbie also assured me the order would ship that afternoon. Needless to say, it did not. Meanwhile, my credit card had already been charged 2 days prior to this.
Later that evening, I called customer service in the Philippines again and received the same robotic response from the customer service representative. I asked to speak to a manager and she again started to repeat the same response. Now, my blood was boiling. I demanded to speak to a supervisor. A supervisor named Edmar came on the phone. I explained the problem. He offered no solution nor recourse and repeated the same script as the customer service rep.
As of now, it has been 5 days since the order was placed and it is still sitting in the warehouse, according to the Puritan’s Pride website. I am out $70. As of 2 days ago and nothing has shipped, despite promises for the last 3 days that the order would ship, first yesterday and then today. I DO NOT recommend doing business with this company. I am in my 60s and have done most of my shopping online for the past decade or so and this has been one of the top 3 or 4 worst customer service experiences of my life.
I ordered a product online and found that it was being sent to billing address incorrectly. I IMMEDIATELY CALLED CUSTOMER SERVICE and was told I must call back after two hours. I cancelled by email. They failed to cancel again. There is no one to receive or refuse shipment. I demanded a full refund. No response. Will file BBB complaint.
My experiences have been nothing but positive. This company is one of the best on the internet and as well as catalogue sales. They have most of the products I need as well as fantastic sales as well as a lot of products that cannot be purchased anywhere else online. I also feel that the shipping is reasonably priced, it is very quick delivery. Customer service is quick and efficient too. I like the item reorder list and how easy it is to use. However, I wish that they would carry some additional products that I have a need for. Sometimes when they offer their buy one get 3 or more for free, I feel that there should be more products included in those sales.
I like the specials they offer such as 2 or 3 items for the price of 1. Their turnaround time for receiving an order and getting it out the door is very quick. Their shipping time is phenomenal too. Puritan’s Pride fast shipping offers a wide variety of vitamins and herbs. Also, their customer service has always been polite and very professional. Their shipping costs and expediting policy and procedures are above average as well. There is nothing about Puritan's Pride that I would change. But maybe I could persuade them to have a four for one sale on occasion. It seems as though they have put in a lot of time and thought into how to have a happy returning customer.
Their customer service is great and helpful. I also like their prices and selection of products. Shipping is pretty quick. The return policy is also great--tey give you quite a bit of time to return unwanted products. They have great promotions but a loyalty program would be great. I would be more likely to buy all my vitamins there is I was rewarded for doing so. They should also encourage customers to leave reviews on the products. Some products had no reviews and I would like to hear from real customers before I try new vitamins.
Puritan's Pride has provided me with some of the best customer service I have ever received from any other company used by me. I really like the quality this company provides for its customers as well as the price of their product line. I also like the company's way of advertising their different products to their customers. One thing I dislike about this company is the amount of capsules per bottle and I wish there are more included in their package. I also wish their packaging was not so confusing to read and understand.
Puritan's Pride has a wide selection of vitamins and supplements and the shipping and delivery were fast as well. The prices on the vitamins and supplements are very good and competitive too. They also have great offers like sales and BOGO deals. I always look forward to the booklets they send me in the mail where I can see all of the vitamins and supplements in one book. However, they do not have the best quality vitamins and supplements. I ordered 500 mg magnesium capsules and when it came I found out it was magnesium oxide which is the lowest quality magnesium you can find with a low bioavailability/absorption rate at about 23 percent. Magnesium oxide is very cheap so maybe that's why they have such good sales all the time.
I only purchased Puritan's Pride once. Their prices were not as good as other places I shop offline. I prefer GNC. In the future I probably will not use their services as I have more viable options.
Puritan's Pride has good prices and quality vitamins. They have good sales and selection. The website is very easy to shop and find specific items. I feel good when I take these vitamins. The checkout does not reflect discounts, sometimes. Their customer service is a little slow, so they may need more employees. I have been a customer for around ten years and have had no problems with my orders or the company. Deliveries of orders are made in a reasonable time. I have good lab results, so they're probably helping.
I used Puritan's Pride because they had a sale on a particular hard to find vitamin I needed. The vitamins are pricey, more than just about any other place. I would not use it for basic everyday vitamins, it's too expensive. Also, shipping is not free and the threshold for free shipping is way too high.
Puritan's Pride has been around for over 40 years. They offer free shipping for online orders, and they offer specials. The items are place where you can easily see them and the payment methods allows cash, credit, or PayPal. On the other hand, they could update the product they sell. They need to offer newer products that is new to the market, the selection was outdated (could use a face-lifted). I think that they should offer free shipping on more of their items. The service is on point, they response to my questions in a timely manner, and the shipping schedule is flexible.
Puritan's Pride expert review by Rosemary Avance, Ph.D.
Puritan’s Pride manufactures vitamins, supplements, herbs and other health products. Its website offers a wide selection of items that each come with a year-long product guarantee. Over 19 million people rely on Puritan’s Pride for their vitamins and supplements.
Selection: Puritan’s Pride’s website has a wide selection of vitamins, herbs and supplements. They also sell products for sports, diet, health and beauty, aromatherapy, pets and more.
Quality tested: Since Puritan’s Pride manufactures its own products, it’s able to offer a quality guarantee. All of its items undergo strict quality testing throughout the manufacturing process.
Price matching: Puritan’s Pride will match select competitors’ prices on every product they sell. Price matching applies to GNC, Vitacost, Swanson, The Vitamin Shoppe, Amazon, Walmart, CBS, Walgreens, Rite Aid and Lucky Vitamin.
Flat rate and free shipping: Orders ship for a flat rate of $3.95; if you spend over $49.95 your order ships free to the continental United States. Puritan’s Pride also offers international shipping for an additional fee.
One-year guarantee: Puritan’s Pride guarantees every product for a full year after the purchase date. Just return the unused portion for a full refund with no questions asked.
Best for: those who want quality tested vitamins at discounted prices.
Puritan's Pride Company Information
- Company Name:
- Puritan's Pride