Vitamin World Reviews

I had ordered 2 bottles of multivitamins and 2 bottles of creatine capsules. When the order came the box contained the 2 bottles of multivitamins and two jars of creatine powder which was approximately $50 more than the original creatine shipment order. I contacted Vitamin World and told the representative about the error. I had to send the jars back at my own expense. The shipment was to arrive on 5/24/25. I heard nothing from Vitamin World. No emails, no phone calls, no texts— nothing! I called several days after the return date and was told that they had no idea if the jars had been returned because the jars were going to California, not where I was calling. I informed the representative that I had the tracking number and that the package had been returned. He then contacted the California location and confirmed that the jars had arrived on the 24th of May. It was time for a refund. I heard nothing.

I ordered buy 2 Get 1 free Garden of Life products. I only received 2 products. I called Vitamin World and sent pictures of the box and its contents. Their response was that the weight of the box when they shipped it means that all of the products were in the box AND if I wanted to return the products, I would only get a refund of the products returned minus shipping. They never sent me a receipt, or a packing slip, or an email of when it was shipping or anything. They did send me an email that was supposed to go to someone else about the expired product they sent to him. Never do business with Vitamin World! They are dishonest!

I go to reset my password and I get a message that my email address is not recognized so now reset link can be sent to that address. So I go to start a new account and am told my email address has already been taken. A digital catch 22.

I ordered from them and got my order. They added me to their email list and started bring their get promotion. I comply and was send half order and they claim I got discount. I pray I never order from them and warn buyers like myself to be careful. When you do business integrity matters. Please get your products from places you can hold accountable. I do not pray for bad business but I do hope any company doing dishonest business should be called on it.

Had the worst customer service experience. I ordered two containers of protein powder that I had been waiting for months to become available. Delivery day gets here and I only received one product even though the box invoice states 2. I called and they said the second item was cancelled. They ordered a replacement, which I followed up on today and they said that was in transit, when they went to get the tracking info I was informed that one was also cancelled. I asked why and they said item was out of stock. They were only willing to refund me the discounted price for that item and still charged me full price for the one I received.

First off all Ct stores closed in 2017 of Vitamin World and their online products became scarce as well. My husband and I and our grown sons all shopped at the Waterbury CT location. The staff especially the lady mgr were outstanding! Very sad to see them go. Needless to say we had spent alot of money there over the years and had their membership when they closed. I tried to shop online and always had trouble using my point coupons. I had earned 165.00 to which suddenly they couldn't find my account even though I had my account number and they had 1 excuse after another on why they couldn't make good on the coupon. So I lost on that as well so I clearly stopped doing business with this company after many years of being a loyal customer.

I'm a diabetic and needed Alpha Lipoic acid for neuropathy. It's not something you can find everywhere. You can find several types there. Some are time released. That's helpful. Also they dont run out. The only problem is they only have a few locations and you have always to drive.

I was recommended this product by Samuel working in the vitamin world. Extremely helpful and provides deep insights into how the product works and the correct way to consume with the right dosage. I am 45 years old and it's been 3 months I started using Biotin 10,000mcg. My hair is stronger than before and thicker in subject to anti-hair fall. Vitamin World is mostly out of stock on many products. If I call to inquire about my product, their sales team starts selling other products but not the one I need. I always ask for Samuel when I call because he is very patient with me and provides applicable assistance.

With my friend's strong recommendation, I bought 4 bottles of 400mg EChinacea from Vitamin World. The vitamins arrived on time in good condition. However, I read the label stating "Carefully manufactured FOR Vitamin World USA Corp." This is misleading and should clearly state the true manufacturer and where it was actually manufactured.

On January 29th, while checking my bank balance over the phone, I discovered there were 4 unauthorized charges. These charges were to companies I'd never done business with - EVER- and they caused my checking acct. to be significantly overdrawn. I called my bank & they immediately killed my debit card, and told me these were only "Pre-authorizations"; and that if I contacted the vendors, and they agreed not to fulfill the orders, I would not be charged for the items purchased ONLINE. The bank gave me the phone #'s of the companies & I telephoned them. Vitamin World was the ONLY vendor who said it didn't have the means to stop the $220.35 order; that they WERE going to still ship it out - which it did - 2 days later - and that I could dispute the $220.35 with my bank at a later date.

I have been a customer for many years and I used to be happy with the company. Recently, within the past six months I have had some problems. The first problem I had was receiving a box with an incorrect packing slip. The slip showed two items shipped, but I only received one of the items. When I called, they opened an inquiry or whatever they called it. I was then told that based on the weight of box, I did receive both items.

I ordered online, since we don't have a VW store in Germany. After I ordered I received an order notification, and a request to verify my order?! After I verified my order I heard nothing for 11 days, so I contacted them again and they said my order is "ready for carrier" and I get a tracking number as soon it is out of the warehouse. So after 4 more days I haven't got any number, so I contacted them again and they said that my order "might have shipped out already" but they don't have the "visibility to see the tracking details" of my order and I get an email from UPS. Which I got, but I only got the process of my order, where it was on which day. And UPS got my package already before I contacted VW for the first time.

I have been ordering from Vitamin World for a number of years. I had visited their actual storefront operation when it was in my area. They closed it a couple of years ago. I have been trying to order online for the last few days. I could not call them during their business hours over the weekend and a few days before. I tried ordering something that was on sale and every time I tried put it in my cart it would say "Ooops...Looks like you took the wrong turn." That happened over and over again. The next day when I called customer service to let them know the error message I received he said he did not know what happened. I asked him since it would not take my order could I get the sale price since I called in. He said "No, sorry. You will have to wait until it is on sale again. Check back every day because sometimes it is on sale for just that day."

I ordered a product off the internet to have it delivered to the store. I open the box and it was not what I ordered. Brought it back to the store the manager tried to rectify the situation by ordering what I wanted however associate claims they're having issues with their internet. I called customer service to see if I can get a tracking number and they couldn't find me. Their customer service is from India I got some guy who went by the name of Mike..Give me a break. They in turn tell you to call the store. The store tells you to call customer service. Needless to say I'm sure Vitamin World Is Good if you walk in and buy but I wouldn't buy from them online again. Besides you can go to cheaper places like Swanson Vitamins, a pharmacy or Amazon with no hassles. I suspect Vitamin World will sooner or later go belly-up now. They don't know how to compete.

transfer the call. I advised him in the future he might want to just say he can’t help and he needs to transfer he call. He proceeded to hang up and disconnected the call. I will never order from them again. If I’d known Amazon sold their stuff I’d would have ordered from Amazon. Hopefully I will get my order. If I don’t I will be calling the credit card company and getting my money back as goods not received. I like their products but by them closing so many stores and poor customer service, I’m done with them.