Vitamin World

Vitamin World

 2.6/5 (47 reviews)
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Overall Rating2.6 out of 5
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Vitamin World Reviews

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: Feb. 10, 2023

I ordered buy 2 Get 1 free Garden of Life products. I only received 2 products. I called Vitamin World and sent pictures of the box and its contents. Their response was that the weight of the box when they shipped it means that all of the products were in the box AND if I wanted to return the products, I would only get a refund of the products returned minus shipping. They never sent me a receipt, or a packing slip, or an email of when it was shipping or anything. They did send me an email that was supposed to go to someone else about the expired product they sent to him. Never do business with Vitamin World! They are dishonest!

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Verified Reviewer
Original review: Jan. 1, 2023

I go to reset my password and I get a message that my email address is not recognized so now reset link can be sent to that address. So I go to start a new account and am told my email address has already been taken. A digital catch 22.

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    Verified Reviewer
    Original review: Oct. 26, 2021

    I ordered from them and got my order. They added me to their email list and started bring their get promotion. I comply and was send half order and they claim I got discount. I pray I never order from them and warn buyers like myself to be careful. When you do business integrity matters. Please get your products from places you can hold accountable. I do not pray for bad business but I do hope any company doing dishonest business should be called on it.

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    Verified Reviewer Verified Buyer
    Original review: Oct. 11, 2021

    Had the worst customer service experience. I ordered two containers of protein powder that I had been waiting for months to become available. Delivery day gets here and I only received one product even though the box invoice states 2. I called and they said the second item was cancelled. They ordered a replacement, which I followed up on today and they said that was in transit, when they went to get the tracking info I was informed that one was also cancelled. I asked why and they said item was out of stock. They were only willing to refund me the discounted price for that item and still charged me full price for the one I received.

    The whole reason I ordered was for the BOGO deal. They then offered to have me pay my own shipping to return the other item and said they won't cover the shipping costs. Wouldn't even offer to replace with a different flavor or credit me a partial refund for the discount I missed out on. Never ordering from them again and now I'm out for a full price item that I wouldn't have bought otherwise. If I hadn't contacted them in the first place they wouldn't have even refunded me for the item that was never shipped. WTF.

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    Verified Reviewer
    Original review: Feb. 13, 2021

    First off all Ct stores closed in 2017 of Vitamin World and their online products became scarce as well. My husband and I and our grown sons all shopped at the Waterbury CT location. The staff especially the lady mgr were outstanding! Very sad to see them go. Needless to say we had spent alot of money there over the years and had their membership when they closed. I tried to shop online and always had trouble using my point coupons. I had earned 165.00 to which suddenly they couldn't find my account even though I had my account number and they had 1 excuse after another on why they couldn't make good on the coupon. So I lost on that as well so I clearly stopped doing business with this company after many years of being a loyal customer.

    I later ran into an employee who had told me how the company didn't give the employees any closing notice except 2 days and that was during Christmas weekend and how they still wanted the employees to come in and pack up their store on Christmas day! How awful and then they ended up screwing the mgr out of her severance package as well as a few other employees! She was the best thing to happen to them. I wouldn't have been a loyal customer there had it not been for her excellent customer service and wealth of knowledge.

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    Verified Reviewer
    Original review: Sept. 4, 2020

    I'm a diabetic and needed Alpha Lipoic acid for neuropathy. It's not something you can find everywhere. You can find several types there. Some are time released. That's helpful. Also they dont run out. The only problem is they only have a few locations and you have always to drive.

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    Verified Reviewer
    Original review: May 8, 2020

    I was recommended this product by Samuel working in the vitamin world. Extremely helpful and provides deep insights into how the product works and the correct way to consume with the right dosage. I am 45 years old and it's been 3 months I started using Biotin 10,000mcg. My hair is stronger than before and thicker in subject to anti-hair fall. Vitamin World is mostly out of stock on many products. If I call to inquire about my product, their sales team starts selling other products but not the one I need. I always ask for Samuel when I call because he is very patient with me and provides applicable assistance.

    4 people found this review helpful
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    Verified Reviewer
    Original review: April 7, 2020

    With my friend's strong recommendation, I bought 4 bottles of 400mg EChinacea from Vitamin World. The vitamins arrived on time in good condition. However, I read the label stating "Carefully manufactured FOR Vitamin World USA Corp." This is misleading and should clearly state the true manufacturer and where it was actually manufactured.

    Based on my research, Vitamin world uses a third party vendors for their products. I also found out that in 2018, Vitamin World USA Corp was purchased by FEIHE Int'l Inc. (a leader of infant milk manufacturer and distributor in China), a Chinese company. I also found out that China started planting EChinacea in 1990. So based on my findings I think the product EChinacea 400mg that Vitamin World is selling is from CHINA. I don't buy anything made in China that I put inside my body!!! FDA should require them to state the true manufacturer and where the product originated for the protection of the American consumers.

    14 people found this review helpful
    Verified Reviewer
    Original review: Feb. 1, 2020

    On January 29th, while checking my bank balance over the phone, I discovered there were 4 unauthorized charges. These charges were to companies I'd never done business with - EVER- and they caused my checking acct. to be significantly overdrawn. I called my bank & they immediately killed my debit card, and told me these were only "Pre-authorizations"; and that if I contacted the vendors, and they agreed not to fulfill the orders, I would not be charged for the items purchased ONLINE. The bank gave me the phone #'s of the companies & I telephoned them. Vitamin World was the ONLY vendor who said it didn't have the means to stop the $220.35 order; that they WERE going to still ship it out - which it did - 2 days later - and that I could dispute the $220.35 with my bank at a later date.

    I spoke with numerous people over numerous days with numerous calls, and they STILL shipped out $220.35 worth of stuff & billed it to me. They told me there was just simply no way to "stop the process". I told them I didn't believe them at all, and if it had been coming out of their acct, they'd have found a way to stop it. "Sonya" was contacted 1-29-20 at 2:19 pm & we talked for 23 minutes. My bank told me that the amount had been "pre-authorized" that day, and if VW did not continue with it, it would fall off. My acct would not be charged. Other vendors agreed not to send; not VW. I guess they thought I'd just let it go - while they sent the stuff to another state & my part only included paying for it. In my opinion, this is a despicable practice & this company is complicit with the fraudulent activity on my card.

    14 people found this review helpful
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    Verified Reviewer
    Original review: Jan. 28, 2020

    I have been a customer for many years and I used to be happy with the company. Recently, within the past six months I have had some problems. The first problem I had was receiving a box with an incorrect packing slip. The slip showed two items shipped, but I only received one of the items. When I called, they opened an inquiry or whatever they called it. I was then told that based on the weight of box, I did receive both items.

    I was very upset because I did NOT receive one of the items. They said they would reopen the inquiry and let me know. This was the second time they told me they would be in contact. I never heard back from them either time! So I called AGAIN and insisted that I speak to a manager. After speaking to this person, he stated that there was actually some discrepancy on the weight of items ordered. Again I was told that I would hear from them and AGAIN. I never did! A while later I did notice a credit to my bank card for item that I never received.

    Now on January 25, 2020 I found a charge on my card from Vitamin World. When I checked my Vitamin World account to see what the charge is for, I am unable to find any order that has shipped. The item I was supposedly sent back before was on backorder and never did ship, so I thought it was finally coming, but NO it doesn't look like it. So now I have to figure out what the charge (which is over $60.00) is for. But of course when I called, I was unable to reach anyone. I really have an uneasy feeling about what's going on. I don't feel like this company is trustworthy anymore. As soon as I get my money back, I'm going to cancel any future orders and cut ties with this shady company. It's pretty sad because I never used to have problems and I have been a customer for many years. The chief operating staff had better get a handle on this nonsense, before they lose all of their loyal customers.

    11 people found this review helpful
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    Vitamin World author review by Rosemary Avance, Ph.D.

    Vitamin World® opened in 1977 and now has over 400 retail locations and an online store. It offers a wide product selection and several ways to save money on your purchases, including coupons, a rewards program and free shipping when you spend $39 or more.

    • Product selection: Vitamin World has a wide selection of vitamins, supplements and other health items, including some that are hard-to-find. Shop by categories geared to specific health goals like fitness, digestion, weight support, holistic health or beauty, or sort by brand, collection or price.

    • Featured coupons: Every month Vitamin World updates the current coupon deals on its website. These might include buy one, get one deals, percent-off coupons or clearance deals.

    • Savings Passport® program: Vitamin World’s Savings Passport program is a free way to earn rewards on your purchases. Earn dollar rewards up to 7.5 percent on all your purchases, a special birthday gift and savings up to 50 percent every day. You can earn more benefits if you spend $150 in a three-month period to unlock VIP status.

    • Free shipping with minimum purchase: Orders of $39 or more to the contiguous United States ship free.

    • Quality promise: Vitamin World tests its products for purity and potency and guarantees your purchase. If you’re not satisfied for any reason, you can return the unused portion within 90 days of purchase for a refund.

    by Rosemary Avance, Ph.D. ConsumerAffairs Research Team

    Rosemary Avance, Ph.D., uses her social science research background as a member of the ConsumerAffairs research team to help people make smart choices. She researches products, businesses and industries thoroughly, then passes on the most relevant and essential information for consumers looking to make important purchasing decisions.

    Vitamin World Company Information

    Company Name:
    Vitamin World