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Since 1973, Puritan’s Pride has produced more than 1,200 vitamins and supplements targeted for a variety of health and wellness needs. Puritan’s Pride states its mission is to provide the highest-quality nutritional supplements at a great value, and the company offers a wide selection of products across more than a dozen goals.
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Have been a loyal customer for 25 years. Have moved often since retirement. Lived in Georgia for several years. My street sign said Rogers Break. Couldn’t order because they wanted St or Rd or Ave. When I explained there wasn’t one - no order. Moved to Virginia, then to New Jersey. Tried to place an order but could not remember the zip code in Virginia. Mind you, I had the address but without zip code - no order. I believe this all started when ordering went to the Philippines.
Let me preface this review by saying I have spent thousands of $$$ over the years supporting Puritan's Pride. On March 19, 2019 I placed an online order and received a confirmation of the order via email. I was supposed to receive my package in 10-14 days. Three weeks later I called and was told the order hadn't been processed yet. They hadn't billed me yet. I was so furious that they hadn't processed or sent my order and asked what they were going to do about it. The "supervisor" said he'd have it processed the next day (Monday) and overnight shipped the following day.
After not receiving my package again for another 10 days, I called Puritan's Pride only to be told the order had been accidentally canceled. I was again enraged. I demanded to speak to a supervisor who said he would research the original order and ship it out immediately. He did. I received my package today and 1/5 of my order is missing. I called and spoke to a "supervisor" who told me those 5 items are out of stock and they couldn't sell them to me for the same price as when I ordered them 7 weeks ago. I was livid. He said "I'm sorry you feel that way". WHAT! How about "I'm sorry we're incompetent". By the way, their call center is in the Philippines not in the US.
I have been a loyal customer of Puritan's Pride for about 20 years, NO MORE! On the morning of 4/16/19 I purchased $207.54 worth of vitamins from them online. Later that afternoon I started receiving overdraft notices in my email. I pulled up my bank account and they charged me 25 times $207.54 for a total of $5,188.50! I called their so called "customer service" located somewhere in the Middle East by the and to make a long story short, I've spent well over 5 frustrating hours on the phone over the past 7 days and still don't have my money back.
Their customer service personnel give you nothing but false promises, fake apologizes and massive hold times while accomplishing NOTHING. And forget about ever talking to the same person twice or a supervisor or anybody in the corporate office in NY. That won't happen. They STOLE over $5,000 of my money that I need for day to day expenses and could care less about it. Not only am I DONE with Puritan's Pride I'm telling everybody and will continue to write reviews everywhere I can, over and over. They should call themselves Puritans Disgrace or Puritans Thieves.
After posting the above review, and writing letters to the president of the company and providing a courtesy copy the the president of the parent company, I received an apologetic call. I received the product that had not been in the original package, and I was given a $5 credit toward further purchases. I believe they got the message.
Received a shipment and UPS obviously damaged the packaging. One of the bags of psyllium husks had obviously torn and the the packaging tape had the product in it. One bag was missing from the shipment. I called their customer service number and explained the situation to JJ in the Dominican Republic. The hallmark of scumbag outfits is to outsource customer service to some third world ** where worker are paid $0.12/hour. JJ assured me that I would be contacted by someone from the New York Office. A week goes by and no one calls. I send an email to their customer service, and three days later, no response. It's not even their fault (UPS damaged the package), and they still couldn't care less about contacting me. Horrible customer service.
I have placed many orders in the past couple of years. The prices (many times get one or two free) and the quick delivery of items is tops. I have no problem with the quality of the product. The ordering site is easy to used.
Do not have the money. Tried to cancel order. They will not let you. If you cancel payment at bank will turn over to collection. Did not like the food except waffles and muffins. This is not fair that they will not let you cancel order.
Puritan advertise refer a friend and we both get $10. I refer a friend to purchase some items on Puritan website but we both did not get the $10. Gets only excuses from customer services. This company falsely advertise "Refer a friend $10" promotion. Be careful.
Hello! My experience with Puritan's Pride is quite good. I received fast my order, anything was missing except items that are out of stock. (The best deal, maybe to push you to order?) But I also saw on the front page, "Receive with an order made today, a free complimentary gift." No gift in my package and I called them, polite but they said, “No gift was offered this day and not what you pretend.” It was on their front page on the top and I remember the picture. I had the feeling that they did not believe me or pretend so not to send it to me. They did not offered to send it. This is my experience with Puritan's Pride.
Yesterday I placed two orders of vitamins and fish oil on Puritan's Pride website and received the order numbers after I submitted my orders. However, I did not get the confirmation e-mails. So I contacted their customer service and was told my orders didn't get through because my Chase Sapphire Visa failed to approve the payments. I then contacted Chase Visa immediately. Chase Visa told me they had approved the two payments instantly when the requests were received. This evening around 8:20pm, I contacted Puritan's Pride customer service again to check the status of my orders. They just repeated the same story with the same reason, even though I clearly told them that Chase Visa had already approved the payments a day ago. I am so disappointed!!
This is such a bad company that first I placed my order on 07-08-2018 and they received the payment by my credit card and after few days they send me a notification email that, "Your order has been shipped and you will receive it within 6 weeks" but even after 8 weeks the order not delivered. Then even after several email they told me, "There was a mistake. We will send you the replacement order". Then after 10 days they again send me the notification email that again "Your order has been shipped on 16-10-2018 and it will be deliver it to you shortly." Now it’s going to be 4 months from my order placement. I am unable to get my order due to the lack Puritan's Pride services. They are such a careless company for which they are not caring for their customers which is the main objective of a organization. Please don't place any order with them. It’s just wastage of time and money. They will not reply back to your emails and even not help.
Puritan's Pride Company Information
- Company Name:
- Puritan's Pride