Puritan's Pride

Puritan's Pride Reviews

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Overall Rating1.5 out of 5
See all 93 reviews & ratings

About Puritan's Pride Reviews

Since 1973, Puritan’s Pride has produced more than 1,200 vitamins and supplements targeted for a variety of health and wellness needs. Puritan’s Pride states its mission is to provide the highest-quality nutritional supplements at a great value, and the company offers a wide selection of products across more than a dozen goals.

Pros & Cons


  • 90-day return policy
  • Made in the U.S.
  • Wide selection
  • Rewards program


  • Can be pricey
  • Not FDA-approved

Bottom Line

Puritan’s Pride produces more than 1,200 vitamins and minerals and has options for improved health, beauty and immune support. Costumers like the brand for its variety, quality and loyalty program.

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Puritan's Pride Reviews

ConsumerAffairs has collected 93 reviews and 259 ratings.

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Page 2 Reviews 10 - 40
Customer ServiceStaffReliability

Reviewed May 18, 2023

Although at one time a reliable company claiming to manufacture their vitamins and supplements in the USA, things seem to have changed. They were sold to Nestle (WEF) in 2021. This time my order didn't arrive in the time frame stated on the confirmation and I got no tracking information, no "order shipped" notification and got no notification of problems with the order. When I called their customer service number several days ago, I got a person whose English was very difficult to understand and who is using the same excuse that they all seem to be using: "System Migration Problem"....as though they believe that most customers should know what this is and accept repeated delays and no updates.

I've spent time emailing them also, and specified that I wanted the order canceled and my card refunded, since at this date, the order won't arrive by the SECOND/revised/delayed date. When got no help via email, I called again today and find, after waiting through menus and then for a representative to be available, that the order may not be here until after the second (delayed) date of expected arrival. They say they can't cancel the order because - surprise - they claim it was recently sent, even though their usual "your order has shipped" email never went out. "But call us back if your order doesn't arrive by.... " (another delayed date). I won't be using this company again.

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Customer Service

Reviewed May 16, 2023

Paid for expedited shipping. On delivery due date UPS still does not have it. UPS Tracking shows the label was just created. Contacted Puritan Pride who replied that it "just shipped today". That's a lie: creating a label is not shipping. They refunded my expedited ship costs, and that was the end of any compensation, despite the fact that the product won't even be here by the standard delivery date. No emails were sent about delays. Just me flapping in the breeze, ready to leave for vacation before the package will be here.

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Reviewed Dec. 31, 2022

PP for many years was my source for vitamins. It used to be easy able to order my list by product number. I don’t know if the company was bought out but they seem to have moved to India and have dropped my favorite products. Their new trends seem to include a few organics (good) but everything is “mega” or “ultimate” – the more-is-better sales tactic, but none of the multi-vitamins have normal levels, often 300 to 1000% the recommended amount. All of the choices had toxic levels of some things for me. Sadly, as a person who gets at least half his vitamins from a good diet, I can no longer trust Puritan’s Pride.

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Verified purchase
Customer ServiceStaff

Reviewed Oct. 6, 2022

I have been a Puritan Pride customer for over 12 years. After a 'trial' for their personalized vitamin packs, I was forced into a subscription program that I did not sign up for, or was made aware of. I purchased additional vitamins and noticed my CC bill had an additional charge. When calling customer service, I called 4 days in a row. Each call was over 30 mins and had at least 3-4 transfers to additional people. The first call resulted in the lady 'promising' to call back... never did.

The last call, finally they said they'd refund my money, then they called back 30 mins later saying that they can't, they need to call the manager in New York. I even logged into my customer dashboard and checked the 'active subscriptions' tab and nothing was active. I was completely taken by surprise for this. To put things into perspective, we're talking about a $61.01 purchase. I didn't ask for any discounts, no free product request... I even wanted to keep my other purchase of $65. No Good... They would do nothing for a 12 year customer who spent over $5,000 and sent 4 paying customers to them.

Please do yourself a favor and go to Costco for your vitamins. This company cares nothing about loyalty, or their mistakes. Tip for consumers: Please be careful! They will not give a refund no matter what. Please do yourself a favor and go to Costco, Sam's Club or BJ's... Let my experience be your warning story! Good luck,

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Reviewed July 23, 2022

It is a company that respects its customers. I had a small problem with the products bought from them, I opened a case on Friday at 10pm, they immediately asked me for some information, I sent them immediately all the information they ask for and on Saturday morning when I woke up my problem was already solved. All representatives were professional, nice and ready to help and satisfy the customer. Congratulations on the way you do business.

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Sales & MarketingPrice

Reviewed Feb. 28, 2022

I have been purchasing products directly from Puritan's Pride for years. I have appreciated their buy 1 get 1 or buy 2 get 3 sales. Recently, I need a product quickly. I went to Amazon and found that the Puritan product I needed was priced less than the buy 1 price, even when I considered the free product. Thus it appears that Puritan's Pride is not charging you the real price for the first item and giving you an item free. The product at Amazon was: Puritan's Pride CoQ10 100mg, Supports Heart Health, 240 Rapid Release Softgels - Price: $24.83$24.83 ($0.10$0.10 / Count). At Puritan's Pride: Puritan's Pride Q-SORB™ Co Q-10 100 mg - Buy 1 Get 1 Free 2 for $63.49. Thus their sales appear to be deceptive advertising. I did a check for two other products and found similar results.

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Customer ServicePunctuality & SpeedStaff

Reviewed Nov. 29, 2021

I ordered over a hundred dollars in products which never arrived. I finally called to see where my order was. The company shipped it to Albania (my address is in the US). I asked for my money back (or the product re-shipped). Was informed by 'Jason' that he had to find out from New York what he should do. Is it rocket science? I paid for a product that I didn't receive. He should know what to do; he works in customer service. I asked to speak to his supervisor; he told me that she was 'unavailable'. He told me that he would find a different supervisor. I've been o the line for over a half hour waiting for 'a different supervisor'. So I'm out over a hundred bucks, I have no product and the company has ** around with a morning of my time on the phone and I am no closer to getting a refund. STAY AWAY FROM THIS SCAM.

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Reviewed Nov. 20, 2020

Used their multivitamin with 2000 D for 2 years. After first year my lab showed I was at 20 and above 30 to 100 is normal. Second year I added 2000 D with it. My lab now says I am at 24. Not sure if their is any vitamin D in their

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Reviewed Oct. 13, 2020

I had ordered some vitamins twice, after 2 weeks of placing each order, I called customer service and they mentioned that it was delivered. Both time I got different answers, so I asked for my money back. The lady that answered mentioned to me that the refund was not process. So the new lady did it again, so I am waiting for my refund again. Very disappointed with their responses. I will not order from them anymore.

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Reviewed Sept. 11, 2020

I have been purchasing vitamins from Puritan's Pride for 25 years and my orders are always correct and delivered on time. Their prices are very affordable and they always have wonderful specials. Their employees are courteous and very helpful. I would not shop anywhere else.

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Reviewed Sept. 4, 2020

Puritans Pride is one of my favorite brands. Very prompt in service and product is trustworthy. Prices are generally comparable to other top of the line vitamin shops, and they always have what I need.

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Reviewed Sept. 2, 2020

When I wrote a requested review for Puritan's Pride, I had some negative comments regarding the quality of one of its products. Puritan's Pride denied the review. When I contacted Customer Service regarding the denial of my negative review, I received a firm reply saying that Puritan's Pride will contact me. I never heard back from Puritan's Pride again. As for its rewards program, you must purchase a minimum dollar amount to get any reward points at all. It is a shame because Puritan's Pride has a nice line of products but terrible customer service.

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Reviewed Sept. 1, 2020

I love Puritan's Pride vitamins!! They are a great, high quality brand. I especially love the ones that come in the form of gel caps. They are very well made and none of them are stuck together when they arrive...even if the destination is hot, humid Florida. A lot of times you can create your own "Buy 1 Get 2 Free" specials and you can always get coupons. They just do not always have the vitamin I am looking for. I applaud them for their great prices, quick delivery, and great quality!!

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Reviewed Aug. 31, 2020

Puritan's Pride is the only vitamin store I use. They offer some great deals. I get a rebate by ordering through Ebates.. Every little bit helps. They also have some yummy treats. I like to order dark chocolate covered cherries for him when I order my vitamins. Fast shipping. Would recommend to others.

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Reviewed Aug. 30, 2020

I really like the service and selection offered by Puritan's Pride and what they do to make your purchase experience enjoyable. I would recommend this company to anyone who is in the market for quality vitamins and health tablets and ensure that they will not be disappointed with any purchase.

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Reviewed Aug. 29, 2020

Especially like their buy one get two free on most of their vitamins and supplements. Since have two other people using the product helps to have free stuff. Starting using Puritan Pride five years ago and not found any other place that deserves my patronage as this website.

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Reviewed Aug. 28, 2020

I have been a customer of Puritan's Pride for several years and they just came out with a rewards program to complement their frequent special sales and discount offers which gives you an incentive to take advantage of the deals and get healthy supplements in the process.

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Reviewed Aug. 27, 2020

I've been buying supplements from Puritan's Pride for 30 years. I've gotten positive result from their products. I've used them during 10 day cleanses and I feel great. I don't recall any order issues.

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Reviewed Aug. 27, 2020

They have the best prices. I love it when they have their buy one get two free sale. I stock up all the time. They also have a great selection of products. If I'm not sure about a product, they have a really good description on each product page.

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Reviewed Aug. 26, 2020

They carry the various brands that I prefer and at reasonable prices. I have recommended them to others and will continue to do so. In fact, it’s time for me to reorder and I sincerely appreciate the generous on-line coupons and specials.

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Reviewed Aug. 25, 2020

They have great deals and have exactly what I need???. I did have to switch my amount of emails I received, to once a month, as they really bombard you with several emails a day. I like getting free stuff with your purchases.

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Reviewed Aug. 24, 2020

Puritan's Pride has been around for ages. They are doing something right. Huge selection, but in recent years I notice that prices go up on "fashionable" (i.e. the ones that receive media coverage) vitamins and supplements.

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Reviewed Aug. 23, 2020

I’ve been buying from Puritan's Pride for at least 5 years. I’m pleased with the quality of the products they sell. They have a great selection, carry many brands. They run sales very often, the shipping is quick and fast.

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Reviewed Aug. 22, 2020

I have used Puritan's Pride for many years. They sell quality products, and they have good customer service. They also have excellent sales throughout the year. I use these sales to stock up on whatever supplements I need.

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Reviewed Aug. 21, 2020

Puritan's Pride stands 100 % behind their products. Quality you get outweighs paying a little more!. I've shopped other outlets and always have come back to Puritan's. Customer service has been more than helpful.

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Reviewed Aug. 20, 2020

Way too many emails. The deals change so you have to watch the switch. Good prices. They need to cut back on the emails and keep stable prices. When a deal can't be had I can usually find a deal somewhere else.

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Reviewed May 22, 2020

I've been ordering vitamins for the past few months from Puritan's Pride and love their affordable pricing. I've placed several orders with no issues. They have been around since 1973 so I knew they had to be a reputable company to order from. I also saw they have high-quality standards and I haven't been disappointed yet with what I've received.

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Verified purchase

Reviewed May 20, 2020

I have ordered from this company in the past, but it looks like their QC has gone Downhill. 3 of 9 items in my order were Missing. It was like they "didn't think I'd notice". PP promised to ship the missing items, but information (Tracking info) is proving hard to come by. Could be a COVID0-19 Thing, i.e., skeleton staff, etc. but I don't know. Will consider shopping online elsewhere, next time.

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profile pic of the author

Reviewed April 22, 2020

I ordered 2 products, and paid a $15 express fee for shipping. At the time of order, they were in stock. After receiving no order after a couple days, I emailed to inquire. They informed me the product was out of stock, and I would have to wait 6 to 8 weeks for my products. Unacceptable, since they took my payment via PayPal within seconds of placing my order. Also, no history of my order on my account after 2 weeks. And no more responses to my inquires. Only constant emails advertising their wares, which I had to block! Beware, this company is shady!

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Reviewed March 27, 2020

I have been trying to find out about an order that I was suppose to receive on March 17th, I have called at many different times of the day but nobody ever answers the phone you just go to queue and wait and wait. I have sent multiple emails trying to get an update on the status of my order and I get absolutely no response whatsoever. I am guessing the chances of getting any kind of refund is going to be a NO...

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Puritan's Pride Company Information

Company Name:
Puritan's Pride