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Since 1973, Puritan’s Pride has produced more than 1,200 vitamins and supplements targeted for a variety of health and wellness needs. Puritan’s Pride states its mission is to provide the highest-quality nutritional supplements at a great value, and the company offers a wide selection of products across more than a dozen goals.
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I bought 9 of the largest bottles of Double Strength Glucosamine Chondroitin and MSM Joint Soother® For my family last year and I did the same this year for Thanksgiving. Not only this time they delayed the delivery by 2 months (ordered end of Nov, thanksgiving week, arrived early February 2020), all the products has an expiry date of Jan 2021. Keep in mind this is a 480 pills/bottle. We called customer service but they refuse to do anything about it because “we don’t have the bottles anymore.” Consider alternatives.
I ordered 4 items was notified one was out of stock and would be mailed later. Their problem not mine, When they mailed the item they charged me an extra $21 for mailing. Outrageous. Will never deal with them again.
I used to order vitamins from Puritan's Pride for several years and I thought it is respectable and reliable company, but... I live in Russia and I have to pay for international shipment. That's why I always try to order for about $100. It is clear, if I buy 1 product with $10 price and pay $17 for the shipment in fact I get that product for $27, but if I buy 10 pcs for $100 and pay $25 for the shipment one piece is $12.5. They sent last package without some ordered product. Nobody told me before the package was sent that some position is out of stock. If they did - I would change order and keep average cost of vitamins including shipment in a resonable limits. But they didn't warn me and informed me when I could change nothing.
They refunded money for the absent position but as a result I've bought vitamins 50% more expensive (with a glance of shipping cost) than I ordered! Nice difference! Moreover, shipment cost with such a cut order had to be cheaper but they didn't cut it for the less weight. I wrote to Customer Help explaining situation. I hoped they compensate my loss by some way but the answer was "We are sorry, bla-bla-bla, please order again." Who would buy again after that? I don't want to get vitamins 50% more expensive than I paid for. Shame on you, Puritan's Pride! P.S. After this review (on another platform) I got reply from the company. They refunded $5 for wrong shipment cost and sent $5 as apology. Nobody in Puritan's Pride tried to calculate how much I really lost. I wrote to them again with detail calculation but they don't need to keep loyal customers: still no answer.
When shopping online I always use Rakuten or RebatesMe to save money. On 11-28-2019, I shopped the Black Friday sales on Puritan's Pride using RebatesMe. They had partnered with RebatesMe to provide 14.5% cash back during the Black Friday sales, which was a slightly better percentage than Rakuten offered. Now they claim they do not work with RebatesMe and refuse to pay the $36.30 they owe me on the $250.36 I spent! I have always had trouble getting them to pay up thru Ebates (now Rakuten), but getting Ebates to chase down my cash back always worked. Now it looks like Puritan's Pride is just balking at paying what they owe. I have been a good customer, but now I will shop for vitamins and supplements at other online stores that honor their commitments. They are just sleazy and dishonest. I hope others follow suit and avoid this dishonest company.
I made an online purchase with them on October 13, 2019. I tracked my order and found it had been delivered to another city. I called and spoke with a customer service who argued with me saying that it was delivered to my address. I told him it wasn't and UPS said it was delivered to the front desk. I told him I live in a house not an apartment. He said they would do an investigation and hung up. I called back today and they told me they messed up the tracking number and would sent out another one. I told the representative that I really need my vitamins and have been out of for an extra week. She didn't offer me a discount or free overnight shipping. I feel like I should have been offered both because of my inconvenience. I will never order from them again.
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SAM-E 400mg tabs. I am finding completely formed PP's SAM-E pills in my fecal matter! I understand that they are enteric coated. From my research, this means that the pill does not dissolve until it gets to the intestines. Seems that is not happening. As a test, I dropped one into a glass of water and 24 hours later, no change. Emailed PP and asked them are they aware of this and why it is not doing what it is supposed to. The only thing I got back from PP was a return label apologizing that I did not like their product.
I was a customer of Puritan's Pride (PP) for 45 years. I have lived in the US and I now live in Japan. I was recently informed that my latest order was canceled. The reason was that PP now has a distributor in Japan. They informed me that I would have to use their distributor. Fair enough. Well, their distributor charges higher prices AND they did not carry certain items that I needed. I called PP and told them and their response was "that is not our problem." They told me that should I need to make a purchase I would need a US address and US credit card.
I have both, so I made an order to my US address using my US credit card. It was canceled again! I called them. They informed me that since the address was for a shipping forwarder, they suspected that I would have the items sent to Japan and so they canceled the order! BUT ISN'T THAT ILLEGAL, CANCELING AN ORDER TO A US ADDRESS? I told them on the phone and again their response "that is not our problem." Is this the way they treat their customers of 45 years? This is disgusting.
At the very least they should offered to ship the items that their distributor did not carry! NOTHING. NADA. ZILCH. PP has shown that they care NOTHING about their customers and only care about their money! Oh, they also lied to me. I asked them if I should have my order sent to a friend in the US and have her send it to me. They said that ALL their products would be blocked by the Japanese customs service that are not through their distributor and I would lose my money! THIS IS A TOTAL AND OUT AND OUT LIE! Do yourself a favor and order from another company. This money-hungry group is not worth it.
Got a 240 count bottle of Coq10.... Got about 6 pills out and the rest is just one big glob, and will not break apart without ruining pill. Called company....they said could not do anything about it, since I got it from Amazon.
I have been purchasing for many years. In the past had no problem communicating with Puritan's in New York. Now they are in some strange parts of the world (Pakistan, Uganda I can't tell?) and they keep you on hold forever and never call back. Something has gone critically wrong with this company and unless I see it corrected I cannot continue to trust them. Also I paid for three bottles of oregano oil pills which came as one congealed mass inside the bottle making them useless.
Just received my order from Puritan's for turmeric curcumin 500 mg. It's not the same color at all, it's a brownish looking color, not yellow at all. But the worst thing is, I can tell a difference in the way it makes me feel. Taking same dosage as before from last batch, but this batch makes me not feel as good and I'm hurting. Never had that happen before, so they're going downhill with the quality of their supplements, I'll be buying turmeric from somewhere else.
Puritan's Pride Company Information
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- Puritan's Pride