Puritan's Pride Reviews

My order was not shipped over one month. Every time, I called customer service, they said they would process it immediately. But, they didn't do anything. So. I requested refund. Do not use this company anymore. They are not doing their business. Or, report to BBB.

Used to be a great company. Always had great products and deals. Recently nothing is in stock and have to wait months before it is. If ever... Not sure what happened but was forced to move on after more than 13 years. I guess customer service isn't as important as it used to be.

I've been waiting over 4 months for a $44.75 refund for products they were out of. I've corresponded by email and phone and each time a person assures me they will contact the right department. 20 years as a good customer means nothing.

I placed an order in June of this year, using a order form with my correct address preprinted on it. The order was sent to a wrong address. After proving I placed the order with my cleared check, I was told I would receive a refund of my money. That was 3 months ago. No refund has been received and they ignore my emails. I've tried calling their customer service only to be put on hold for almost an hour before my call was disconnected.

Been a customer of theirs over 15 years & have recommended them to everyone I know. Products have been “out of stock” for months, so I ordered their brand of Beta on Amazon & it arrived as a lump in bottle. Unusable. Spent 5 hrs on phone between them and Amazon to return & STILL NO SATISFACTION. PP says they won't refund/replace that it is up to Amazon who says the same thing…. I blame Puritan's P, have NEVER had a problem before with Amazon. So now looking for a new source, will not do business with them again. BUYER BEWARE!!!

I’ve been purchasing products for years (as had my mother) & have never had this much difficulty with availability of products. Of the 11-12 items I routinely purchase, only 2 are available. An order I placed & was charged for a month ago. Had 1 item on backorder STILL. At the time of the order, it was available. I was also just notified that a repeating order I’ve scheduled every 2 months is now not available for it’s scheduled purchase. An inquiry I made by email 5 days ago still has not been responded to. Not sure what has changed but I will be looking for another company to purchase my vitamins.

I've always ordered from Puritan's pride, as did my grandma throughout her life. It's always been the first place I look when I need to refill my vitamins and supplements. But my most recent order never came, it was past the date I was given in the confirmation email. Turns out one of the items weren't in stock so they just let my other vitamins sit and didn't notify me, already taking money from my account. Customer service has been a nightmare. They've not responded to my email. They sent the item that is in stock, and won't refund me for the out of stock item and can't tell me when it will be in. I'm trying to get my money back. I reordered from another company and it arrived in two days. No issues at all. Another issue I noticed is that half of the items I needed were out of stock when I made my original order. I'm not sure what is going on over there, but I won't risk shopping from them again.

Ordered a product and received an email with estimated delivery date. Sure thing time past and nothing was delivered. Had to call just to find out that the product was out of stock and not shipped yet (when ordered they took the money and didn't say they don't have it). It's been two weeks now and still waiting. Wonder who is giving them 5 stars. People on a payroll maybe.

I ordered product over a month ago and have not received it. I have sent numerous emails enquiring about my order and have not received any response. I have requested cancelling the order and still no response. I have lost faith in this company.

I ordered at the beginning of May and did not get a tracking number. I called 2 weeks later to find out where it was. I was told the products had been back ordered, but I never got a notification. She pushed the order through again since "the products were in now". 6 days later I look up my order again since I, once again, did not receive a tracking number. I was told that the product had shipped that day (May 26) and I would get a tracking number as soon as they had one.

I usually buy all my vitamins and supplements from Puritan's Pride. On this recent order I had not gotten a shipping date....so I called their customer service and they told me everything I ordered was on backorder. Had I known this I would not have made the order as I am going to Europe on vacation. The customer service was super slow and didn't seem to care. I will not purchase from them again unless they make things right and apologize. I have heard they were purchased by Nestle....well this makes sense.

Puritan has been my supplement provider for quite a while and has served my needs but this latest experience is beyond the pale! I made an order and got the free shipping because of my total - all good as in the past, but it has not been OVER TWO WEEKS and they have yet to ship my order! I have called and given no helpful information. I tried to cancel the order and they refused, so I have no supplements and I don't have my money. My current supplements are running out so I'll have to pay double and buy them elsewhere! I will call my bank and dispute the payment tomorrow but they said it could take 4-6 weeks to get my money IF I can get my money. I will never order from Puritan's Pride again! Also, I may have stumbled on the real issue when searching for review sites. It looks like Puritan is now owned by Nestle? Big corporations = poor service!

Ordered from this site on May 14th. They charged me but never ship the items. Called yesterday to ask for a refund. They said that was not possible because it was a "system issue". I have already bought the items elsewhere and don't need them. Puritan's Pride says the items will arrive In the next 10 days, which is a month after ordering. I looked today and items are still pending.

I made order and waiting 2 weeks already, it is not shipped yet. I didn't receive confirmation email when ordered, but have confirmation number. I emailed them many times, no any answer. I called them, was told that order will be shipped and I will get email, nothing again, even email, during many days. Just when I need one of products urgently. I bought their products for thousands dollars during many years, have highest status, and now they spit at me.

I placed an order and was charged 3 times for the same order. They claimed they had new software that caused this to happen. They said they would refund two of the charges. They did not. They only refunded 1 of the charges. I have been a customer for several years but will not do business with thieves. My advice to you is check and make sure you are not being overcharged.

Although at one time a reliable company claiming to manufacture their vitamins and supplements in the USA, things seem to have changed. They were sold to Nestle (WEF) in 2021. This time my order didn't arrive in the time frame stated on the confirmation and I got no tracking information, no "order shipped" notification and got no notification of problems with the order. When I called their customer service number several days ago, I got a person whose English was very difficult to understand and who is using the same excuse that they all seem to be using: "System Migration Problem"....as though they believe that most customers should know what this is and accept repeated delays and no updates.

Paid for expedited shipping. On delivery due date UPS still does not have it. UPS Tracking shows the label was just created. Contacted Puritan Pride who replied that it "just shipped today". That's a lie: creating a label is not shipping. They refunded my expedited ship costs, and that was the end of any compensation, despite the fact that the product won't even be here by the standard delivery date. No emails were sent about delays. Just me flapping in the breeze, ready to leave for vacation before the package will be here.

PP for many years was my source for vitamins. It used to be easy able to order my list by product number. I don’t know if the company was bought out but they seem to have moved to India and have dropped my favorite products. Their new trends seem to include a few organics (good) but everything is “mega” or “ultimate” – the more-is-better sales tactic, but none of the multi-vitamins have normal levels, often 300 to 1000% the recommended amount. All of the choices had toxic levels of some things for me. Sadly, as a person who gets at least half his vitamins from a good diet, I can no longer trust Puritan’s Pride.

I have been a Puritan Pride customer for over 12 years. After a 'trial' for their personalized vitamin packs, I was forced into a subscription program that I did not sign up for, or was made aware of. I purchased additional vitamins and noticed my CC bill had an additional charge. When calling customer service, I called 4 days in a row. Each call was over 30 mins and had at least 3-4 transfers to additional people. The first call resulted in the lady 'promising' to call back... never did.

It is a company that respects its customers. I had a small problem with the products bought from them, I opened a case on Friday at 10pm, they immediately asked me for some information, I sent them immediately all the information they ask for and on Saturday morning when I woke up my problem was already solved. All representatives were professional, nice and ready to help and satisfy the customer. Congratulations on the way you do business.

I have been purchasing products directly from Puritan's Pride for years. I have appreciated their buy 1 get 1 or buy 2 get 3 sales. Recently, I need a product quickly. I went to Amazon and found that the Puritan product I needed was priced less than the buy 1 price, even when I considered the free product. Thus it appears that Puritan's Pride is not charging you the real price for the first item and giving you an item free. The product at Amazon was: Puritan's Pride CoQ10 100mg, Supports Heart Health, 240 Rapid Release Softgels - Price: $24.83$24.83 ($0.10$0.10 / Count). At Puritan's Pride: Puritan's Pride Q-SORB™ Co Q-10 100 mg - Buy 1 Get 1 Free 2 for $63.49. Thus their sales appear to be deceptive advertising. I did a check for two other products and found similar results.

I ordered over a hundred dollars in products which never arrived. I finally called to see where my order was. The company shipped it to Albania (my address is in the US). I asked for my money back (or the product re-shipped). Was informed by 'Jason' that he had to find out from New York what he should do. Is it rocket science? I paid for a product that I didn't receive. He should know what to do; he works in customer service. I asked to speak to his supervisor; he told me that she was 'unavailable'. He told me that he would find a different supervisor. I've been o the line for over a half hour waiting for 'a different supervisor'. So I'm out over a hundred bucks, I have no product and the company has ** around with a morning of my time on the phone and I am no closer to getting a refund. STAY AWAY FROM THIS SCAM.

Used their multivitamin with 2000 D for 2 years. After first year my lab showed I was at 20 and above 30 to 100 is normal. Second year I added 2000 D with it. My lab now says I am at 24. Not sure if their is any vitamin D in their

I had ordered some vitamins twice, after 2 weeks of placing each order, I called customer service and they mentioned that it was delivered. Both time I got different answers, so I asked for my money back. The lady that answered mentioned to me that the refund was not process. So the new lady did it again, so I am waiting for my refund again. Very disappointed with their responses. I will not order from them anymore.

I have been purchasing vitamins from Puritan's Pride for 25 years and my orders are always correct and delivered on time. Their prices are very affordable and they always have wonderful specials. Their employees are courteous and very helpful. I would not shop anywhere else.

Puritans Pride is one of my favorite brands. Very prompt in service and product is trustworthy. Prices are generally comparable to other top of the line vitamin shops, and they always have what I need.

When I wrote a requested review for Puritan's Pride, I had some negative comments regarding the quality of one of its products. Puritan's Pride denied the review. When I contacted Customer Service regarding the denial of my negative review, I received a firm reply saying that Puritan's Pride will contact me. I never heard back from Puritan's Pride again. As for its rewards program, you must purchase a minimum dollar amount to get any reward points at all. It is a shame because Puritan's Pride has a nice line of products but terrible customer service.

I love Puritan's Pride vitamins!! They are a great, high quality brand. I especially love the ones that come in the form of gel caps. They are very well made and none of them are stuck together when they arrive...even if the destination is hot, humid Florida. A lot of times you can create your own "Buy 1 Get 2 Free" specials and you can always get coupons. They just do not always have the vitamin I am looking for. I applaud them for their great prices, quick delivery, and great quality!!

Puritan's Pride is the only vitamin store I use. They offer some great deals. I get a rebate by ordering through Ebates.. Every little bit helps. They also have some yummy treats. I like to order dark chocolate covered cherries for him when I order my vitamins. Fast shipping. Would recommend to others.

I really like the service and selection offered by Puritan's Pride and what they do to make your purchase experience enjoyable. I would recommend this company to anyone who is in the market for quality vitamins and health tablets and ensure that they will not be disappointed with any purchase.