Vitamin Shoppe

Vitamin Shoppe

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Overall Rating3.3 out of 5
See all 143 reviews & ratings

About Vitamin Shoppe

Vitamin Shoppe offers a wide selection of supplements, protein, beauty products and more at over 780 stores nationwide. Consumers can also shop online and choose from many top brands, including Vitamin Shoppe’s own store brands. Frequent shoppers can earn points through the company’s rewards program.

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Vitamin Shoppe Reviews

ConsumerAffairs has collected 143 reviews and 578 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceSales & MarketingStaff

Reviewed June 14, 2023

I have some concern about your location at Arundel Mills Vitamin Shoppe. The customer service has gone downhill. The employees are very unprofessional and don't care about your business. These employees represent Vitamin Shoppe and they just think it is another hangout place. I have not received any help from any of the employees at work there now. I asked them where the young lady named Alexandria was working for years. She was such a wonderful worker and she gave the most excellent customer service. She treated people like family and she brought in good business for your company. I was very sad when I found out she left. But I know this company does not like to promote people of color to a higher position.

I wish you guys would find this young lady and bring her back to the Vitamin Shoppe at Arundel Mills. These workers you have right now are rude as hell. They will be behind the counter talking about people, having a book club, have that iPad out and watching movies. So what kind of business are you guys running? I know you guys see sales going down in that location. When I asked them for their manager number to make a formal complaint they told me to go to customer service.

I'm not going to stop there. I'm going to post this on your review, Instagram or whatever social media platform I could post this. Please find that young lady who has been working there for years. FYI you guys need to read your Google review recently. I see the comments that unsatisfied customers make and you guys are not looking so hot. I refuse to come to Arundel Mills location until you guys start getting real people who want to work.

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Reviewed April 10, 2023

While I was also in the process of reaching out, was confirmed when I went back into the store and asked Josh if he got a chance to speak to his district manager. He first said no. As if he had no communication with said person, then as I mentioned the conversation with corporate then proceeds to tell me that he messaged Jan about the situation. Josh basically is picky and choosy about who and when he is going to help someone or make an exception because as I mentioned before they have made exceptions regarding similar issues that I personally witnessed first hand. I’ll be filing additional complaints regarding this since Josh took it upon himself to reach out to his district manager after the fact instead of reaching her while I was in his presence right then and there.

I would look at this situation differently if he had chosen to say, "Hey let me check with my district manager to see what they say because I want to help you," but no, he was sneaky and underhanded about reaching out and so now I’m forced to never shop here or any Vitamin shoppe ever again. Great Job Josh! & Jan. Great way to treat a loyal customer.

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    Reviewed March 18, 2023

    I have ordered multiple pickups with Vitamin Shoppe local store. Always they gave me product near expiry, like 1 month. Once they gave me a product about to expire in 7 days. I have all evidences. BE AWARE

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    Verified purchase

    Reviewed Dec. 31, 2022

    The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though Support mentioned they see the updated address in my profile. I reached out to their Support immediately after seeing the error to cancel since they have no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back. I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when ordering online with this company.

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    Reviewed Nov. 1, 2022

    I have had previous issues with the Vitamin Shoppe, especially dealing with their online customer chat, and service. There is no service, and they make excuses simply in order NOT to assist you. I tried this most recent time because of a BOGO deal on the tyrosine. I was in the middle of sorting out my shopping cart, when suddenly the website was down for maintenance. This does seem to happen quite often. Well, I was not able to place my order. I tried the next day, and the BOGO deal was GONE. I went on the chat, and the person whom I was chatting with said it will be no problem to get the refund for the BOGO... buy one get one FREE for the amino acid Tyrosine. This customer service person explained to me that I must place the order and give her the order number so that the adjustment could be made.

    What she had failed to tell me was that "I WOULD NEED TO FOLLOW UP"..."I"... would need to follow up to make sure the refund had been applied! So, basically this customer service rep led me along as if SHE was going to handle it. It is truly astonishing how this company would stoop to deceptive tactics instead of simply making things right. Not to mention that when they have sales, the items you want are NEVER available during the sale! I have had previous issues with the Vitamin Shoppe, and with the same treatment, and they DO NOT WANT TO HELP YOU. As if I DO NOT MATTER as a customer! Well, there are numerous other companies in which to buy nutritional supplements from, like Amazon. And from my personal experience, I would STAY AWAY from the Vitamin Shoppe, and do not give them your business. And, not once have they ever offered to make any issues 'right'.

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    Customer ServiceStaff

    Reviewed Aug. 26, 2022

    I made an order. No email confirmation. But was charged. I've spent 3 hours on chat and phone trying to see if I had an order. CS rep was nasty. She would not look for order with my name. She wanted only the info that would help her find it. Her name is Glenda. Finally had a rep find it. Blamed me for a misspelling in my info that isn't on the site. COULD NOT CANCEL because it was put in the system. They have a no cancel. My name is Glenna. Don't buy. Too much trouble. I tried it for a change. Read reviews and say NO.

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    Reviewed April 20, 2022

    I ordered from this company on 4-11-22. I contacted them on 4-19-22 about me still not receiving my order. I had it shipped to my PO Box because I read in their shipping terms that they deliver to PO Boxes. It also stated that you will receive your order in 2-6 business days. I am on day 8 and still haven't received my order. The Vitamin Shoppe said it is because I gave them a PO Box. but that is crap. My order has been sitting in 2 different locations for longer than 2 days at a time. I will not order from this company again.

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    Reviewed Oct. 18, 2021

    Will no longer be purchasing from this company. Incredibly disappointed in my last 2 experiences purchasing. Expired products and horrible customer support. There are much better companies with better pricing and higher quality products. Don't waste your $.

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    Verified purchase

    Reviewed July 13, 2021

    Bad purchase, open product and no expiration date. Apparently it has a seal but when you remove it, the internal seal is open, it does not have an expiration date anywhere, and the label as if it was stuck with saliva.

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    Reviewed May 23, 2021

    I have had a monthly subscription of multiple different kinds of vitamins from this store. I recently received an email from them offering a free food or drink item for showing proof of Covid injection. If this store does not believe in their products that help boost the immune system then why should I? I cancelled my subscription and am taking my business elsewhere.

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    Vitamin Shoppe Company Information

    Company Name:
    Vitamin Shoppe