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Vitamin Shoppe
Vitamin Shoppe
Overall Satisfaction Rating
2.24/5
  • 5 stars
    22
  • 4 stars
    6
  • 3 stars
    2
  • 2 stars
    1
  • 1 stars
    21
Based on 52 ratings submitted in the last yearSHOW RATING DISTRIBUTION

Vitamin Shoppe

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87 Vitamin Shoppe Consumer Reviews and Complaints

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Verified Reviewer
Original review: June 18, 2018

Vitamin Shoppe is neglecting to help me as they were hacked. Someone got credit card info. They are hanging up on me, not doing anything to help out. I have given them so much support over the years. Beware all... Do not buy online with them...

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Verified Reviewer Verified Buyer
Original review: June 4, 2018

Regular customer x 4 yrs. Packaging lately has been substandard. Bag of chips was open with contents all over box. Poorly secured with insufficient bubble wrap. Cake bites very warm, melted and disfigured... delivered 8 days after ordered. Good grief. Will try competitors for next orders.

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Verified Reviewer Verified Buyer
Original review: May 14, 2018

Ordered a product online and it turned out to be a nightmare. Never received the product here in Canada as I refused to pay a brokerage fee and no one could tell me what the cost would be. The product was returned (as it was never received). Now I am told that my refund is denied even though the return policy says, quite clearly, that any returned unopened order will be refunded in full. An absolute scam!!! Do not order anything from this company online!

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Verified Reviewer Verified Buyer
Original review: May 5, 2018

I am a regular shopper at Vitamin Shoppe for convenience but my experience is far below expected. I shop at the store 0249, OR. I placed a bulk order with them and noticed the charges were twice as high as it should be. After many emails and few phones called, they did fix the issue but after reading other reviews, I thought this is the company's common practice since so many others had the same experience.

Again just a few days back I went there and bought so many items. After came back I checked what I got to find out 5 units were missing. I went back and ask. Staff asked to come back while the manager is at the store. I went next day and I were given the balance. I asked what went wrong? They said, "don't know, everything is perfect at the store, there is nothing extra". I told them that in that case, I am not gonna take anything from here. But I know how much I should have and how much I got. That means, there should be excess at the store. I left and did not take anything. Big loss for me!

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Verified Reviewer
Original review: April 19, 2018

From one order I had two separate issues! First they billed me when the order was first purchased. Fine. But shortly after I noticed a second charge. I call them to find out why and they tell me it's my bank fault. BS. One item shipped separate from the rest of the order so they reauthorized a second amount besides the initial order charge. So in the meantime I didn't have access to those additional funds until the second charge dropped off a few days later. Unacceptable. Then one of my items was never shipped, I contacted chat support who were rude and unprofessional. In the end I got a replacement sent but who knows when it will arrived. I had ordered these items for post surgery recovery and now one of them most likely won't be here in time.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: March 30, 2018

Ordered a product on March 11 and it is now supposed to be delivered on March 30. When ordering they state it ships within 4 days. 19 days is unacceptable. They apologized and offered me $5 off my next order. This was a product that we needed right away. I asked to have someone call me back or email me. I was told that they cannot. I will never do business with them again.

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Verified Reviewer Verified Buyer
Original review: March 8, 2018

I went into Vitamin Shoppe as I always do. Paid for my vitamins and when I got home and checked my bank account they slammed me 3 times for the same purchase. And reading the reviews on Vitamin Shoppe I will now start paying by cash. Also today is 3-8-18 Thursday and you cannot talk to corporate because of snow. Ok well I live in south Florida. So we will see. In the meantime YOUR BANK wants you to jump through hoops and now I have a 7-10 day window to hear from my bank for a decision on this matter. If my bank allows this B.S. I will be looking for a new bank as well as a vitamin store. Will keep you posted. Also I have my receipt.

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Verified Reviewer Verified Buyer
Original review: March 6, 2018

On Jan 30, 2018, I placed an order #** for 3 Body Nutrition Trutein 45/45/10 Blend of Whey 4 Pound Powder VANILLA BEAN @ $49.93 each for $149.78. Upon receipt of the delivery package (**) I discovered the order was wrong. I immediately called the number on the manifest enclosed within the package. I was told by the The Vitamin Shoppe representative to discard the mistaken product and that a correct product would be immediately sent.

A month passed with no replacement. I was forced to spend over an hour on the phone with Jet and The Vitamin Shoppe representative on the evening of March 5, 2018 without a satisfactory resolution. On the morning of March 6, 2018, I again contacted Jet and asked to speak to a supervisor and that request was denied. I also contacted The Vitamin Shoppe and was instructed that it was not their problem to resolve. I have spent over three hours being bounced between two companies, both companies making false and misleading representations, both companies unable to provide the product I paid for a month ago.

I have just ordered the Corporate Certificate of Good Standing long form at the cost of $250 through the NJ. Gov website to receive the corporate information of addresses and corporate officers for both Jet.com.inc Entity # ** and the Vitamin Shoppe Entity # **, that I was refused by multiple Jet.com.inc and Vitamin Shoppe representatives. Fortunately, Rhode Island Courts have award substantial damages against for companies acting with similar behaviors.

I will be willing to discuss offers of settlement, until I receive that requested information for the New Jersey Government. Upon receipt of the Corporate Principles, I will be filing legal action to recover the funds taken from my family, compensation for the extensive time invested to recover my losses and damages as a resulting from the actions of by both companies.

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2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Feb. 28, 2018

Very, very poor customer service at VitaminShoppe.com. Out-of-stock items listed as “Ships within 24 hours,” multiple unanswered emails though their own Feedback Forum, discourteous agents operating Live Chat… Overall, incredibly poor communication and a dreadful shopping experience. Avoid the lure of the occasional coupon and avoid VitaminShoppe.com. It is not worth the trouble.

5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 15, 2018

Ordered product online on Feb. 6. Contacted them today, via chat, on Feb. 15 about my order, since I had not heard anything and it never arrived. Oh, that order was cancelled, out of stock. This is the information I got out of chat. I cannot believe I was not notified. This order was for a visiting relative that is leaving 2-28. I ordered from Pharmaca. At least I know it will show up or if it is out of stock, I will be notified. Vitamin Shoppe may as well not even have online ordering since they do not know how to process orders.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2018

I placed an order for Source Naturals Magnesium Malate on Jan 22, '18. Prior to placing the order, the website claims 'ships today'. I called to ensure that the item was actually in stock, (because of a recent order I placed and the item was not in stock.) I was told it was in stock, so I immediately placed my order. The next day, after no notice of my item actually being shipped, I called to verify that it had shipped. I was told that my item would arrive on Jan. 24. I asked, "Is it suppose to arrive at MY house on the 24th?" The rep responded, "Yes." Something didn't feel right so I finished the call and hung up, just so I could call to speak to someone else. I was then told that my item was NOT IN STOCK, although I was previously told it was. I was told the item would arrive at the warehouse on the 24th and should ship that day. It was scanned on the 25th, but it didn't leave the warehouse until the 26th.

Today is Feb 1st, the day my package is supposed to be delivered, and still no package. My package has been sitting only 3 hours away since the 29th. Today makes 4 days of no shipping activity. My order claimed 2-6 days for shipping. Today is day 11 since placing the order, and 8 days since it shipped. I am actually kind of disgusted right now. I need my supplements for energy and to combat my severe constipation. I'm sure you can imagine my misery at the moment. No more online orders from them. Ever.

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6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 1, 2018

January 25th I place an order, one buy one get one 50% off and some other items on sale. 5 days of "processing" go by and I contact support. They tell me that 3 of the items are discontinued and are no longer available and the other will be shipped in a couple days. Fine whatever. Now this morning I get an email 6 days after the order is placed. That the rest of the items are "no longer in stock." Go to the main site and click sale then 9.99 and under deals 4 of the items they don't even have! You can still order everything!? I think it might be a purposeful lure to have people purchase lower discount items and only ever get the ones that were full priced.

Literally the WORST company I've EVER interacted with. Will be watching the site occasionally if/when the items come, back which they will, if the original sale price isn't honored then in my mind it completely confirms this company's unethical practices. The fact that it's been, according to the CS, 20 days since the item was discontinued, and now the rest of the order cancelled after being told multiple times that the rest of the order will be available. You can still just navigate to the site RIGHT now and order 2/1/18 is unbelievable. Will never patronize a single Vitamin Shoppe again. TL:DR; Not a trustworthy company!

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9 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 15, 2018

I ordered the Buy One, Get One Half off and additional full price items. I was drawn to Vitamin Shoppe because of the Buy One, Get One Half off deal. When they received my order, The Vitamin Shoppe canceled the Buy One, Get One Half Off items and only sent me the full price items. Total Bait & Switch. I am very angry and disappointed.

10 people found this review helpful
Verified Reviewer
Original review: Jan. 15, 2018

Vitamin Shoppe online had a 20% discount for any orders over $100. I placed an order for $133. They only gave me a 10% discount. So I emailed them and they said that they would get back to me within 24 hours. That never happened. So I called them. The "wellness enthusiast" employee told me over the phone that they will give me the discount only with my next purchase... since my order had already arrived. I called multiple times to talk to a manager who would not come to the phone. Buyer beware!!!

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 11, 2018

On Monday 1/8/18, I placed a $65 order which the money was taken out of my account immediately. I received a confirmation e-mail showing me my order number and telling me that the items I ordered will be shipped that day. Today I called the automated number to find out the status of the order and found out that the order number they gave me was invalid. Additionally, I called customer service and I was told that the order was still being processed. The e-mail they sent me was a scam. They purposely sent me this e-mail in order to take the money out of my account because by law they are not supposed to take the money until the order ships. This is the second time Vitamin Shoppe has done this to me. I will no longer purchase anything from them and once the order is received I will return every item to the store not far from where I live. I am done with these scammers.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 10, 2018

I've always purchased from The Vitamin Shoppe stores and have been more than pleased with my experiences! This is my first time ordering online, and I will never ever do this again! I'm disabled on a low income and use a prepaid credit card. They put holds on my account 7x and instead of being charged $62, they held over $200 of my money for more than 7 days! I've had nothing but the runaround and denials and justifications. No one ever apologized. This is never happened to me before in my life and it had devastating consequences, my fault. I should have paid my bills first but who would know this would happen?

7 people found this review helpful
Verified Reviewer
Original review: Dec. 8, 2017

I made an order and paid for expedited shipping- 2nd day air. When order was placed, confirmation said it would “ship today.” It shipped 3 days later. I called and had to talk to 2 people, but eventually was reimbursed for shipping, which was great. Then I track my package and see that it is due to arrive 4 days after shipping, not 2 as is standard for UPS 2nd Day Air. I will not ever be shopping with this business again. I ordered cold medicine prescribed by my naturopath for a bad virus and only available online. This mess up means no medicine for a week when I would have had in 3 days!

7 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Nov. 7, 2017

I placed an 'ON 100% Whey Gold Standard' order online, and the expected shipping for the same was 2-6 days. However, the product wasn't shipped even by the 7th day. So, I raised a complaint at their contact us: feedback form on their website. After 3 long days, I got their reply; stating that the order has now been returned back to the warehouse. To this, I raised my concern on the same email, but I didn't get any reply. I even raised a complaint on their feedback form, but, no reply. So this time, again after a few days, I called them, and I was told that the product was never shipped in the first place, and that now, they will be processing it soon. But, nothing happened.

So, I called them again the next day. And they told me that, this product and it's no longer in stock in their garage. So, I asked them to cancel my order, so that I can at least get my money back. To that, they told me that it will be done soon enough. But it has been 5 days since and I haven't got the refund yet. And every time I call, I am told that they did not get the payment at their end, and that the bank might be holding it, and I will get the money back after bank releases it after a few days. But till then (if it ever happens), my money is stuck and I did not get my product either. Let alone the frustration I faced during this whole process.

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6 people found this review helpful
Verified Reviewer
Original review: Sept. 15, 2017

My experience exceeded my expectations. I am impressed with how well my supplements are working for me and my family. I like their wide range of products, great customer service, and quality products. Truly grateful for the help and direction I get making my supplement/vitamin selections. I feel like I am making good decisions for my family's health when I shop here. Also, I feel secure knowing I am getting quality products that will not just sit on my shelf in my home. I was able to make confident and informative choices on my order whether or not I was choosing the right products for me and my family. My order came in 3 days and sooner than I expected which made me happy. Overall, fantastic experience. Definitely a forever customer.

3 people found this review helpful
Verified Reviewer
Original review: Sept. 14, 2017

Great and trustworthy company. I like their nice and neat and wonderful looking website. Also, nice blue and yellow background on the website. And I like that it's quick and so easy to use. Fast shipping, too. Overall, awesome and friendly customer service and great shopping experience. Use them all the time and will continue to use them for every purchase.

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Verified Reviewer
Original review: Sept. 13, 2017

My experience with Vitamin Shoppe was extremely positive and I have used them numerous times. I prefer them even to Walmarts and local drug store vitamin alternatives. Prices are low and shopping is convenient, coupons available too, variety and size selection is excellent, easy to reach customer service, well packaged and arrived quickly, good followup email with more coupon and loyalty rewards to follow. Product was easy to find, quantity options are ample, variety of delivery methods are good, very good experience and got a good sale plus discount savings allowed. However, shipping time is lengthy but free so can’t complain much about it, but no local store possibly because I’m in a rural area.

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Verified Reviewer
Original review: Sept. 11, 2017

They have a lot of variety and selection to choose from. I like that I can get all of my different vitamins in the same place at the same time. They have the best vitamins to choose from so I know I am buying a good product. The staff is usually helpful. I have a lot of questions about the best types of vitamins for my needs and they are able to answer those. However, the company can sometimes be pricier than getting them somewhere else. Also there are not many locations so it requires me to drive a good bit to visit the store. Overall, my Vitamin Shoppe experience has been great.

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Verified Reviewer
Original review: Sept. 7, 2017

I could easily return the product I purchase online at the local store nearby. Also, store experience was great. Shipping is fast and there are huge selections of vitamin but most of the products tend to be a little more expensive than Amazon.

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Verified Reviewer
Original review: Sept. 6, 2017

I really liked them. A nice and good company with interesting ideas that I would like to take advantage of. They seemed well thought out and unique as well. The product selection was good and had a nice variety of good options. Shipping was fast and secure. Customer service was helpful and I enjoyed interacting with them.

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Verified Reviewer
Original review: Sept. 5, 2017

Vitamin Shoppe has good customer service, not too pushy and attentive to my needs. I liked how the experience is welcoming and does not push medical pseudoscience. I liked the store layout when I last visited and good selection, as well as related products (eg. drink mixers) that would be useful. I also liked that it's straightforward and decent availability of most common vitamins and supplements. I just wish they would supply more hemp products, especially hemp seed oil capsules as an alternative to fish oil. I do not like the 'fish burps' and like hemp seed oil instead, but I have to order online through another retailer to get it.

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Verified Reviewer
Original review: Sept. 4, 2017

I have been purchasing a few items at a local shop and now 2 items have been discontinued that I loved. Tried their new free auto shipping recently offered but their website will not take my credit card. When talking with customer support, she could not set it up for me and claimed someone would call me, but they never did. So taking my business elsewhere!

3 people found this review helpful
Verified Reviewer
Original review: Sept. 4, 2017

I like the large variety of brands that Vitamin Shoppe offers, along with ways that the customers can purchase the various products for ingestion i.e. gummies vs. capsules. Next to GNC, it is my favorite to shop for vitamins and different supplements. The customer service and care is very good. They usually have most everything that I'm looking for right there at the shop.

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Verified Reviewer
Original review: Sept. 1, 2017

I've known the name for forever, I always remember it because how shoppe is spelled. People talk about it and I feel like they used to have many store to actually visit too. But they are slow in shipping and even sent mine to somewhere else first? They shipped some products to me instead of my neighbors and I opened by mistake. Also, I feel they might not be as progressive as some smaller places and don't have alternative options as much. Maybe price is sometimes high, but could be more progressive and "hip"?

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Verified Reviewer
Original review: Aug. 25, 2017

Vitamin Shoppe has great locations. The stores are always nice and clean. The store reps are helpful and always courteous. The prices are also reasonable, and there is a wide selection of products. I like visiting the store, I have one very close to me. The representative are knowledgeable about the products and helpful with selections. I can also find things online but I haven't ordered anything online. I have checked to see if there were products available in the store. This has been helpful and time saving. Some of the prices for certain items are pricey. I wish there were more locations in my city. The stores could be a little bigger or have a wider selection of products.

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Verified Reviewer
Original review: Aug. 25, 2017

I like their variety, reputation and online offers. They have an easy website to navigate, lots of variety and a very comprehensive system of classifying product. The products are highest quality and I feel confident ordering from this retailer. Product arrived as ordered, and as expected packaged well. I have shopped online and in store and always have been satisfied. I would like to be able to reorder from a suggestive email, and not have to navigate the site again. Also, shipping charges, though I know are preset by the shipping agents and hard to negotiate, could be better. Email frequency could be tailored better to the end consumer and a customized reorder program with analytic suggestions would be great. A monthly box type system, similar to what I use with another retailer would be awesome.

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Vitamin Shoppe Company Information

Company Name:
Vitamin Shoppe
Website:
www.vitaminshoppe.com

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