About Vitamin Shoppe
Vitamin Shoppe offers a wide selection of supplements, protein, beauty products and more at over 780 stores nationwide. Consumers can also shop online and choose from many top brands, including Vitamin Shoppe’s own store brands. Frequent shoppers can earn points through the company’s rewards program.
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The website fails to provide a preview order before submitting with Google pay. Instead it took the cached date of an old address even though Support mentioned they see the updated address in my profile. I reached out to their Support immediately after seeing the error to cancel since they have no option to update the address before shipment. They informed they would try to cancel. They shipped it anyway to another state. Support said I can ship it back. I asked how am I going to do this when it is hundreds of miles away. They disregard standard fail-safe features on their website, options to update an address, and an avenue to cancel before shipment. Poor service all around! They charged me $164 that I will never get back and shipped anyway. Be careful when ordering online with this company.
I have had previous issues with the Vitamin Shoppe, especially dealing with their online customer chat, and service. There is no service, and they make excuses simply in order NOT to assist you. I tried this most recent time because of a BOGO deal on the tyrosine. I was in the middle of sorting out my shopping cart, when suddenly the website was down for maintenance. This does seem to happen quite often. Well, I was not able to place my order. I tried the next day, and the BOGO deal was GONE. I went on the chat, and the person whom I was chatting with said it will be no problem to get the refund for the BOGO... buy one get one FREE for the amino acid Tyrosine. This customer service person explained to me that I must place the order and give her the order number so that the adjustment could be made.
What she had failed to tell me was that "I WOULD NEED TO FOLLOW UP"..."I"... would need to follow up to make sure the refund had been applied! So, basically this customer service rep led me along as if SHE was going to handle it. It is truly astonishing how this company would stoop to deceptive tactics instead of simply making things right. Not to mention that when they have sales, the items you want are NEVER available during the sale! I have had previous issues with the Vitamin Shoppe, and with the same treatment, and they DO NOT WANT TO HELP YOU. As if I DO NOT MATTER as a customer! Well, there are numerous other companies in which to buy nutritional supplements from, like Amazon. And from my personal experience, I would STAY AWAY from the Vitamin Shoppe, and do not give them your business. And, not once have they ever offered to make any issues 'right'.
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I made an order. No email confirmation. But was charged. I've spent 3 hours on chat and phone trying to see if I had an order. CS rep was nasty. She would not look for order with my name. She wanted only the info that would help her find it. Her name is Glenda. Finally had a rep find it. Blamed me for a misspelling in my info that isn't on the site. COULD NOT CANCEL because it was put in the system. They have a no cancel. My name is Glenna. Don't buy. Too much trouble. I tried it for a change. Read reviews and say NO.
I ordered from this company on 4-11-22. I contacted them on 4-19-22 about me still not receiving my order. I had it shipped to my PO Box because I read in their shipping terms that they deliver to PO Boxes. It also stated that you will receive your order in 2-6 business days. I am on day 8 and still haven't received my order. The Vitamin Shoppe said it is because I gave them a PO Box. but that is crap. My order has been sitting in 2 different locations for longer than 2 days at a time. I will not order from this company again.
Will no longer be purchasing from this company. Incredibly disappointed in my last 2 experiences purchasing. Expired products and horrible customer support. There are much better companies with better pricing and higher quality products. Don't waste your $.
Bad purchase, open product and no expiration date. Apparently it has a seal but when you remove it, the internal seal is open, it does not have an expiration date anywhere, and the label as if it was stuck with saliva.
I have had a monthly subscription of multiple different kinds of vitamins from this store. I recently received an email from them offering a free food or drink item for showing proof of Covid injection. If this store does not believe in their products that help boost the immune system then why should I? I cancelled my subscription and am taking my business elsewhere.
I have been shopping at Vitamin Shoppe for over 10 years, on a monthly basis. Most recently during the pandemic, I have done more Vitamin Shoppe online purchases. They try and suck you in by sending you online coupons. Take my advice, do not make online purchases with Vitamin Shoppe. If you must shop there, just go into the store. Every purchase I've made within the last 5 months, either has been extremely late, or missing several items. Most recently I purchased 5 items online.
Vitamin Shoppe claims all online orders ship within 48 hours. I waited about 4 days while my items, "processed" even though all items showed in-stock. Furthermore, I live in Arizona, and the Vitamin Shoppe fulfillment warehouse is also located in Arizona. However, I was given a delivery date of over 2 weeks. Despite the fact I live about 30 minutes from the fulfillment center. You call to find out the delay, they tell you to call FedEx. You call FedEx, they tell you to contact Vitamin Shoppe. Just save yourself the headache.
I have been ordering and shopping at the Vitamin Shoppe for years now. But recently the store has not been stocked with my drinks. So when I try to order online I am not able. I have emailed them 3 times and I have not received a single response. So not only will no one get back to me. To explain why I can not have orders delivered to my home or their store to do pick up. I get can't even go in store to get it, because they don't have it. So I guess they are doing so well they don't need my business anymore. The worst customer service I have never received!
Originally placed an order 7 days ago. Clicked submit and an odd page showed up that stated a) my Paypal amount had gone through and b) the order was not placed. What? So I utilized the online email form and received a response that the order hadn't gone through but that they had charged Paypal as a "pending" order and it would fall off after 72 hours. A week later, the charge is still there. Sorting this with Paypal. I then used the chat option and asked if I could place the order again using the holiday promo codes I had originally used (since it was their error, not mine.)
I offered proof of receipts and the prior email transcript. The representative was short, clipped, and talked like a robot. She kept asking for odd things like "a photo of the screen during the time of purchase". (Who does that unless they're anticipating an issue?) Then told me that "no", they would not honor it because I couldn't "prove" I purchased the item. What?! I had 2 receipts and an entire conversation with one of your reps! Now having to dispute an order on Paypal, another headache, and will be taking my business elsewhere. This company seems completely disorganized, unprofessional and lacking in business sense.
Vitamin Shoppe Company Information
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- Vitamin Shoppe
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