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I had to call in regarding my healthy awards points that I have never been able to redeem although online, they were connected to my Spark auto delivery account. The rep DeSondria was AWESOMELY HELPFUL and patient while she looked through my account and found that my awards had in fact never been redeemed for the almost 2 years I've been on auto delivery! She apologized and said as a courtesy she'd go ahead and refund me the $5 rewards I'd acquired during the year (4 in all) back to my account and said I'd be able to use my next award with no problem! She was very pleasant and never once sounded annoyed like so many other customer service reps I've talked to! Thank you!
Maybe I should be thankful for the money I'm saving because I can't order online due to their unstable glitchy website. This is the second go around dealing with problems processing orders online. Last time took about 3 months to resolve, I go in store and they tell me, "yeah, we know, others are having the same problem" that time was an issue where order online, pick up in store wasn't available. This time my order is submitted and I even get the email saying we received your order. Then the one that says it's processing, but please wait. Then later I get one saying it was canceled due to payment issue. Even though it's the card on file, the same card I have been using.
Card company, says nope you're card is fine, your account is fine, we aren't even showing anything from Vitaminshoppe trying to process. They have a problem on their side. I've tried to place the order through the app, same problem. I've called multiple times and while the front-line people are great and they really do try to help and be courteous, it is beyond their ability. I get transferred to corporate and go through the whole thing again but they're rude and condescending and won't listen, they are adamant that it is my card.
Now, I'm not only frustrated, I'm mad. So the other day I go into the store and purchase a few items, same card, and no problems. They tell me, "yeah, sorry the website has problems." So FIX IT! I tried one last time today to place an online order, same problem... I call and tell them, "Look. I just used the same card in store a few days ago. My last online order that processed a month ago was with this card." She tries to place the order herself and can't... Apologizes, and again says yes, they've received multiple complaints and tells me she'll escalate it. During all this I had used my Healthy awards, which has not been credited back to my account either... If I didn't live in Hawaii, where options are somewhat limited, shipping is costly and slow, I would never order from them again.
The prices at Vitamin Shoppe and GNC are absurd. Once you learn from them what you need which may take 6 months as each dumb employee will differ in opinion then go online eBay and all is 50% less and it arrives clean and perfect packaging. I’ve been ripped off by these stores for 5 years now.
I was drawn to Vitaminshoppe.com because their prices were much lower compared to what I saw on Amazon and you could use coupons. I was saving 20% with VS compared to Amazon. However, this was too good to be true. When I placed my order I accidentally entered the wrong billing address, leading my bank to freeze my account. My fault. I called the bank to verify the mistake and everything was copacetic to make my purchase. Vitamin Shoppe decided to make this very difficult and declined my card over and over again.
I ended placing the same order at least 5 times, during which, I was in contact with their customer service department via email, live chat and by phone a total of 9 times. The ensuing headache was a complete waste of my time and theirs! I even placed the order over the phone with an associate and she said it was good to go. Only to get an email later next week saying it was canceled. This was the worst shopping experience of my life and I won't be coming back!
Was given the runaround for almost 2 weeks trying to redeem credit that I had. Spoke within 6 or 7 people including 2 people from the shop, 2 people customer service and 3 people from corporate. Never again. Worst customer service on planet Earth.
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I purchased protein powder that was on sale on their site. The first thing that happened was that they charged me full price, not the sale price. I contact them and they go issue a refund for the difference, but it's the wrong amount. Again, I contact them, they issue another refund, but this time for too much. The next day, they go back into my account and take an amount that is over and above the mistake. The next day, they take a large amount, and another amount the next day, and on and on. I call them, they put some back. This went on for two weeks. My bank couldn't do anything to adjust the amounts and said that the only thing that I could do is sign paperwork to block them from my account. So, I waited until I had more money from them than owed, and filed the paperwork. I made $30 for two weeks work. I will never do business with them again. Sure, I could use cash, but, why give them the sale?
I needed some supplements the quickest as possible, bought them at the website and almost a week later, they haven't shipped anything. So it took almost 2 weeks to receive my products after payment! On the other hand, I ordered some products at bodybuilding.com and they were all delivered 2 days after! I will never buy anything at Vitamin Shoppe again!!
Went to a local Vitamin Shoppe to purchase protein powder and BCAA's. After purchase I opened the protein powder and knew it was the incorrect one I bought. The BCAA's were unopened. The Vitamin Shoppe in my area does not print a return policy on the receipt. I Googled their return policy and saw, on their website, that even if the products have been opened I can still return them for my original payment method in full as long as I have the receipt. Again, this was stated on the official Vitamin Shoppe website and is the first result that returns from a Google search.
I went to the local Vitamin Shoppe and brought my products with receipt. I was told I could only get store credit. After explaining what I saw on the website and having the official Vitamin Shoppe website open (which states this return policy is valid for ALL stores) the VS associate then went to a computer behind the cashier desk and pulled up a store return policy that is specific to them and a policy that NO ONE would ever know about. In that policy it stated I could not return for cash. This policy is nowhere to be found online and is not printed on the back of the local VS's receipt.
I settled for store credit and sent Vitamin Shoppe customer service an email detailing my issue. It has been about 3 weeks and I still have not received a response from Vitamin Shoppe. I took the store credit, which is still unspent, in hopes that I could eventually get my cash back (my original payment method). I will never shop there ever again and will advise to my peers, and others not to as well.
I purchased 2 Organic Doctor foot and heel creams on 8/4/18 online to ship to Vitamin Shoppe store on Tampa ave in Northridge CA. I called customer service and the actual store because on the confirmation my telephone number was incorrect. I was told by both customer service and the store that it didn’t matter because once my items arrived I would receive an email to inform me that I can come pick up my purchased items. I NEVER RECEIVED AN EMAIL. Instead, 6 days later I received an email stating my order was cancelled because I didn’t come pick it up and there was a “problem” with my payment in which I had already paid for the merchandise in order for them to ship it to the store. I immediately called customer service. Customer service and she said she wasn’t sure what was going on and why I was not contacted BUT she apologize for this.
I explained that this was unacceptable because Vitamin Shoppe still had my money, I still didn’t have my merchandise that I paid for, no one knows what’s going on and the apology was just to shut me up, it was not an apology to correct the situation. I asked to speak with her supervisor. The supervisor said the same thing. So, I called the store and they said the same thing. I asked everyone about my money. Everyone said they would contact Vitamin Shoppe. I then called PayPal because I paid through PayPal Credit. PayPal Credit said they would put a request in for my refund on 8/11/18. I still have not received my refund nor do I have my merchandise that I paid for. Vitamin Shoppe is a fraudulent company and beware of them!!! It is a shame how people get paid to do a job that they DO NOT do. They have not tried to accommodate me in any way and still have my money and merchandise. The company and customer service is horrible!!! Beware.
Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn’t, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM.
Last week on the 18th of July I went into a Vitamin Shoppe in Pearland Texas to purchase a container of your brand of vitamin c powder 1000mg 8 oz, I waited until today 7/25/2018 to open it because I was waiting of another product to come in the mail to use with my vitamin c powder. Well to my surprised when I pulled the protected tab off the container it's wasn't a full 8oz container. It's more like a 4 oz worth. Half of the jar is empty. I paid $11.98. I got it over the 4 oz so it would last at least a month but if I knew I getting short change 4 oz I would have bought the smaller container. I feel something needs to be done about this, I'M A VERY DISAPPOINTED LOYAL CUSTOMER.
I placed my order, I was charged, and Vitamin Shoppe immediately cancelled the order saying the products weren't available. So that's ridiculous to begin with. Take it off your site if it's not available. BUT THEN--3 days after they took my money, I haven't gotten a refund. So now I'm chasing them trying to get my money back. They are the WORST.
Ordered a product on June 4 which was damaged by UPS en-route. So UPS sent it back to them and only after multiple emails and phone calls did Vitamin Shoppe tell me what happened with my package. Anyways, they resent it, this time to a wrong address. So, I contacted their customer service again and after 10 emails back and forth and multiple phone calls, they still haven't shipped my product to the right address.
Vitamin Shoppe is neglecting to help me as they were hacked. Someone got credit card info. They are hanging up on me, not doing anything to help out. I have given them so much support over the years. Beware all... Do not buy online with them...
Regular customer x 4 yrs. Packaging lately has been substandard. Bag of chips was open with contents all over box. Poorly secured with insufficient bubble wrap. Cake bites very warm, melted and disfigured... delivered 8 days after ordered. Good grief. Will try competitors for next orders.
Ordered a product online and it turned out to be a nightmare. Never received the product here in Canada as I refused to pay a brokerage fee and no one could tell me what the cost would be. The product was returned (as it was never received). Now I am told that my refund is denied even though the return policy says, quite clearly, that any returned unopened order will be refunded in full. An absolute scam!!! Do not order anything from this company online!
I am a regular shopper at Vitamin Shoppe for convenience but my experience is far below expected. I shop at the store 0249, OR. I placed a bulk order with them and noticed the charges were twice as high as it should be. After many emails and few phones called, they did fix the issue but after reading other reviews, I thought this is the company's common practice since so many others had the same experience.
Again just a few days back I went there and bought so many items. After came back I checked what I got to find out 5 units were missing. I went back and ask. Staff asked to come back while the manager is at the store. I went next day and I were given the balance. I asked what went wrong? They said, "don't know, everything is perfect at the store, there is nothing extra". I told them that in that case, I am not gonna take anything from here. But I know how much I should have and how much I got. That means, there should be excess at the store. I left and did not take anything. Big loss for me!
From one order I had two separate issues! First they billed me when the order was first purchased. Fine. But shortly after I noticed a second charge. I call them to find out why and they tell me it's my bank fault. BS. One item shipped separate from the rest of the order so they reauthorized a second amount besides the initial order charge. So in the meantime I didn't have access to those additional funds until the second charge dropped off a few days later. Unacceptable. Then one of my items was never shipped, I contacted chat support who were rude and unprofessional. In the end I got a replacement sent but who knows when it will arrived. I had ordered these items for post surgery recovery and now one of them most likely won't be here in time.
Ordered a product on March 11 and it is now supposed to be delivered on March 30. When ordering they state it ships within 4 days. 19 days is unacceptable. They apologized and offered me $5 off my next order. This was a product that we needed right away. I asked to have someone call me back or email me. I was told that they cannot. I will never do business with them again.
I went into Vitamin Shoppe as I always do. Paid for my vitamins and when I got home and checked my bank account they slammed me 3 times for the same purchase. And reading the reviews on Vitamin Shoppe I will now start paying by cash. Also today is 3-8-18 Thursday and you cannot talk to corporate because of snow. Ok well I live in south Florida. So we will see. In the meantime YOUR BANK wants you to jump through hoops and now I have a 7-10 day window to hear from my bank for a decision on this matter. If my bank allows this B.S. I will be looking for a new bank as well as a vitamin store. Will keep you posted. Also I have my receipt.
On Jan 30, 2018, I placed an order #** for 3 Body Nutrition Trutein 45/45/10 Blend of Whey 4 Pound Powder VANILLA BEAN @ $49.93 each for $149.78. Upon receipt of the delivery package (**) I discovered the order was wrong. I immediately called the number on the manifest enclosed within the package. I was told by the The Vitamin Shoppe representative to discard the mistaken product and that a correct product would be immediately sent.
A month passed with no replacement. I was forced to spend over an hour on the phone with Jet and The Vitamin Shoppe representative on the evening of March 5, 2018 without a satisfactory resolution. On the morning of March 6, 2018, I again contacted Jet and asked to speak to a supervisor and that request was denied. I also contacted The Vitamin Shoppe and was instructed that it was not their problem to resolve. I have spent over three hours being bounced between two companies, both companies making false and misleading representations, both companies unable to provide the product I paid for a month ago.
I have just ordered the Corporate Certificate of Good Standing long form at the cost of $250 through the NJ. Gov website to receive the corporate information of addresses and corporate officers for both Jet.com.inc Entity # ** and the Vitamin Shoppe Entity # **, that I was refused by multiple Jet.com.inc and Vitamin Shoppe representatives. Fortunately, Rhode Island Courts have award substantial damages against for companies acting with similar behaviors.
I will be willing to discuss offers of settlement, until I receive that requested information for the New Jersey Government. Upon receipt of the Corporate Principles, I will be filing legal action to recover the funds taken from my family, compensation for the extensive time invested to recover my losses and damages as a resulting from the actions of by both companies.
Very, very poor customer service at VitaminShoppe.com. Out-of-stock items listed as “Ships within 24 hours,” multiple unanswered emails though their own Feedback Forum, discourteous agents operating Live Chat… Overall, incredibly poor communication and a dreadful shopping experience. Avoid the lure of the occasional coupon and avoid VitaminShoppe.com. It is not worth the trouble.
Ordered product online on Feb. 6. Contacted them today, via chat, on Feb. 15 about my order, since I had not heard anything and it never arrived. Oh, that order was cancelled, out of stock. This is the information I got out of chat. I cannot believe I was not notified. This order was for a visiting relative that is leaving 2-28. I ordered from Pharmaca. At least I know it will show up or if it is out of stock, I will be notified. Vitamin Shoppe may as well not even have online ordering since they do not know how to process orders.
I placed an order for Source Naturals Magnesium Malate on Jan 22, '18. Prior to placing the order, the website claims 'ships today'. I called to ensure that the item was actually in stock, (because of a recent order I placed and the item was not in stock.) I was told it was in stock, so I immediately placed my order. The next day, after no notice of my item actually being shipped, I called to verify that it had shipped. I was told that my item would arrive on Jan. 24. I asked, "Is it suppose to arrive at MY house on the 24th?" The rep responded, "Yes." Something didn't feel right so I finished the call and hung up, just so I could call to speak to someone else. I was then told that my item was NOT IN STOCK, although I was previously told it was. I was told the item would arrive at the warehouse on the 24th and should ship that day. It was scanned on the 25th, but it didn't leave the warehouse until the 26th.
Today is Feb 1st, the day my package is supposed to be delivered, and still no package. My package has been sitting only 3 hours away since the 29th. Today makes 4 days of no shipping activity. My order claimed 2-6 days for shipping. Today is day 11 since placing the order, and 8 days since it shipped. I am actually kind of disgusted right now. I need my supplements for energy and to combat my severe constipation. I'm sure you can imagine my misery at the moment. No more online orders from them. Ever.
January 25th I place an order, one buy one get one 50% off and some other items on sale. 5 days of "processing" go by and I contact support. They tell me that 3 of the items are discontinued and are no longer available and the other will be shipped in a couple days. Fine whatever. Now this morning I get an email 6 days after the order is placed. That the rest of the items are "no longer in stock." Go to the main site and click sale then 9.99 and under deals 4 of the items they don't even have! You can still order everything!? I think it might be a purposeful lure to have people purchase lower discount items and only ever get the ones that were full priced.
Literally the WORST company I've EVER interacted with. Will be watching the site occasionally if/when the items come, back which they will, if the original sale price isn't honored then in my mind it completely confirms this company's unethical practices. The fact that it's been, according to the CS, 20 days since the item was discontinued, and now the rest of the order cancelled after being told multiple times that the rest of the order will be available. You can still just navigate to the site RIGHT now and order 2/1/18 is unbelievable. Will never patronize a single Vitamin Shoppe again. TL:DR; Not a trustworthy company!
I ordered the Buy One, Get One Half off and additional full price items. I was drawn to Vitamin Shoppe because of the Buy One, Get One Half off deal. When they received my order, The Vitamin Shoppe canceled the Buy One, Get One Half Off items and only sent me the full price items. Total Bait & Switch. I am very angry and disappointed.
Vitamin Shoppe online had a 20% discount for any orders over $100. I placed an order for $133. They only gave me a 10% discount. So I emailed them and they said that they would get back to me within 24 hours. That never happened. So I called them. The "wellness enthusiast" employee told me over the phone that they will give me the discount only with my next purchase... since my order had already arrived. I called multiple times to talk to a manager who would not come to the phone. Buyer beware!!!
On Monday 1/8/18, I placed a $65 order which the money was taken out of my account immediately. I received a confirmation e-mail showing me my order number and telling me that the items I ordered will be shipped that day. Today I called the automated number to find out the status of the order and found out that the order number they gave me was invalid. Additionally, I called customer service and I was told that the order was still being processed. The e-mail they sent me was a scam. They purposely sent me this e-mail in order to take the money out of my account because by law they are not supposed to take the money until the order ships. This is the second time Vitamin Shoppe has done this to me. I will no longer purchase anything from them and once the order is received I will return every item to the store not far from where I live. I am done with these scammers.
I've always purchased from The Vitamin Shoppe stores and have been more than pleased with my experiences! This is my first time ordering online, and I will never ever do this again! I'm disabled on a low income and use a prepaid credit card. They put holds on my account 7x and instead of being charged $62, they held over $200 of my money for more than 7 days! I've had nothing but the runaround and denials and justifications. No one ever apologized. This is never happened to me before in my life and it had devastating consequences, my fault. I should have paid my bills first but who would know this would happen?
I made an order and paid for expedited shipping- 2nd day air. When order was placed, confirmation said it would “ship today.” It shipped 3 days later. I called and had to talk to 2 people, but eventually was reimbursed for shipping, which was great. Then I track my package and see that it is due to arrive 4 days after shipping, not 2 as is standard for UPS 2nd Day Air. I will not ever be shopping with this business again. I ordered cold medicine prescribed by my naturopath for a bad virus and only available online. This mess up means no medicine for a week when I would have had in 3 days!
Vitamin Shoppe Company Information
- Company Name:
- Vitamin Shoppe