Vitamin Shoppe Reviews

Stay away from this company's products. Bought a defective supplement and company could care less if it's poisonous or not. Manager as well as corporate manager should be fired!!!! Other reason why they changed their return policy to 30 days because people are finding out that 80% of their products are either poison or don't work at all. Horrible business!!!! There's your warning!!!@

I receive auto-ships for a supplement for my daughter. Somehow, the company messed up and did not have my apartment number in the auto-ship section of their system. Apparently, there is more than one place in their system where they keep your Address. The last time I was not able to retrieve my package in any sort of reasonable amount of time. Because the driver did not know where to take it since it did not have my apartment number on it. He ended up dropping it off at the clubhouse which was closed, and the product sat outside for days, and I received it very late when I got the call that it was at the clubhouse where I had to drive and get it.

I called this morning about my TMG I ordered with other vitamins. The TMG looked old and they were leaking. They are sending me out a new bottle so my problem has been resolved.

I purchased two 16 oz 100% pure peppermint oils for $84.98. They took a extra $84.98 out of my account, & haven't given me my money back, this is no way to treat a 75 year old disabled Vietnam veteran, what wrong with these people.???

Not what they used to be. Store personnel sunset road, Henderson nv, used to be so knowledgeable and interested in customer. Went to store, on Saturday morning supposed to open at 9:30 — manager opened at 9:45 after 4 people waited and left. He then proceeded to do everything but open the door to my husband and me in 100 degree temperature. He couldn’t care less that we were waiting. I asked what time they opened— He said 10 and so I asked about sign in window and hours online.

If I could rate them 0 stars, I would!! Other stores will offer a full refund with a free return label if the products you order from them cause you allergic, this store doesn't! You will have to pay a return label, plus deal with rude and unprofessional customer service!! Not to mention overpriced. You should compare their prices with another online store before placing an order!

Called to purchase a product. Clerk told me there was only one left. When I requested him to hold it for me for an hour so I could pick it up he refused stating that they do not do that any more. When I reiterated that I would be there within the hour he continued to refuse.

Ordered online a supplement through a prior order by selecting "order again". Ordered product and received email. Realized product is not the same. Called customer service and over the phone, very polite Taylor told me that the order I placed online has been canceled and that I could order the correct product over the phone, which I did. I received email confirmation of the new order and, this time, the deliveries address is wrong! Taylor only asked for the billing address (they certainly want the money!) but instead of using the billing address as the shipping address, she used an address that is already in their system (I moved out of that address 12 years ago!).

I just shopped the Palmdale, Ca store. I am an out of towner, staying in a hotel, decided to pop in and make a purchase. I received incredible customer service from a very knowledgeable and polite young lady! Great job, thank you very much!!!

1st store Gainesville, Ga. Employee said product changed. Not true. 2nd store clerk was downright rude Buford, Ga and interrupted because he knew better. Then he realized he was incorrect. Still rude. I will never shop at VS AGAIN. 20 YR CUSTOMER.