Vitamin Shoppe Reviews

"Customer Review Ratings 1.06/5 stars average of 16 Customer Reviews" (BBB). That's (1) star folks! This may help to explain; "Vitamin Shoppe Files for Chapter 11 Amid Financial Challenges Nov 6, 2024". That's a year ago so maybe now has come to fruition. Could not even get my order going w this outfit as it seemed to shut down before I could even get my personal info finished to check out.

Ordering Online Experience is the worst. I placed an order online to be "shipped to store" because I would not reach the store before it closed that day; and I played the waiting game to be informed when it was ready to be picked up. When I called the local store 4 days later, the clerk was nice to research my order and found that if I didn't pick up on that day it would be returned. I called customer service they were nice to listen to my concern that I got no communication about my order being ready for pickup and put in an order to hold it for the next day. What if I didn't speak with a 'The Vitamin Shoppe' customer service representative that understood my issue; there would be more of an issue, trying to get my money back.

I had a terrible experience at this store. My son suddenly felt very sick while we were shopping, and I politely asked if he could use the restroom. Unfortunately, I was told that the bathroom was not available to the public, even though we were actively making a purchase and this was clearly an emergency. They said they asked the manager, but she still refused to allow us to use it. I find this lack of empathy and basic human decency unacceptable. For a store of this size, not having a public restroom; especially in emergency situations, should be illegal. I do not recommend this store and will not be returning (I-10 location).

100% AWESOME customer service! I called the Seaside California store at 5 minutes before closing time last night, and Ben was absolutely wonderful. He answered all my questions, and assured me that my order would be ready for pickup this morning! They had my Solgar Extra Strength Glucosamine Chondroitin vitamins where no one else did. And the price was very reasonable. I love that I earned rewards, too! I hope you are paying Ben enough. He is a fabulous asset to your store and to the company!😉!

BAIT-N-SWITCH IS ILLEGAL. ALL MY PAPERWORK SHOWS I ORDERED 60 PODS X 2 BUT WAS ONLY SENT 10 PODS X 2. VitaShoppe sold Bareorganics daily defense coffee pods on Amazon. I ordered 2 x 60ct. Everything said 60ct, even the packing slip. However, I only received 2x10 ct. I complained to Amazon and they said I needed to contact VitaShoppe for the missing pods. VitaShoppe rep was not cooperative at all. They told me to send the 2 boxes back for a refund. I did not, explaining to them they owed me 100 pods. They refused. I told them BAIT-N-SWITCH is illegal.

Today I had a great experience with Daneal in your Valley Stream Green Acres location. She was kind and patient in helping me find everything I wanted and even had some helpful suggestions for my health. I spent over 500 dollars! You guys need more employees that are dedicated to their customer service as such.

I used to love them. However I was having a problem getting a product. Kept being told lies. Then I got a call months ago from someone in corporate. I was shocked. Unfortunately my phone never rang. She left a voice mail to call her back. I left probably 10 messages over several months. I gave up. She never called back. They are losing my business. Customer service is very important and that's why I'm given them a 1. There are MANY other good places but I really liked them. What happened to you all. So sad.

I have been shopping online and to pick up in store for a few months now. Every time the manager, Tucker, is on duty that day, I have had a negative experience. All other staff is exceptional. Yesterday I ordered online at 9:00 am. Got off work at 4:00 pm and walked into store to find Tucker standing at the counter looking at his tablet. There was a customer in the store, my ordered was not pulled after 7 hrs and I had to go pull the order myself off the shelf. This is the second time I had to do his job. He never has a smile. He should not be able to be a manager. I will never shop in this store again because of him. It’s a shame the caliber of people that are being employed now. Perhaps his superior should have trained him in customer service to a far better degree. Very displeased with Tucker.

It took several minutes for anyone to answer the phone today 12/26/2024. I called looking for Plnt brand Turkey Tail mushroom capsules. The female who answered the phone said without hesitation "I'm not familiar with the brand so we must be out of stock". I drove there and saw that they have it in stock. This is not the first time that the employees of the Rochester, NY store located in Pittsford acted sullenly and unwillingly. I suggest the corporate office should either fire these people or give them a seminar on customer relations. It's NOT a pleasant experience going to this store.

Stay away from this company's products. Bought a defective supplement and company could care less if it's poisonous or not. Manager as well as corporate manager should be fired!!!! Other reason why they changed their return policy to 30 days because people are finding out that 80% of their products are either poison or don't work at all. Horrible business!!!! There's your warning!!!@