Vitacost

I placed my Vitacost order on 02/07/22. The order came except for one item. Paperwork (from Vitacost) stated item will be shipped separately. On 02/15/22 I called customer service to check on my order. I waited about 45 mins to reach a person. The representative noticed that in his system it was showing that the entire order was not delivered. I checked on my account on Vitacost.com and noticed the same thing. We spent a fair amount of time on the phone trying to correct the problem. He let me know that the problem was resolved and I should receive my order shortly.

I have been shopping at Vitacost online for 7 years. I would be lost without this store. Their customer service has been great. Prices are great. Most of the time I can order one day and have my products the next day. The speed of their shipping amazes me. I have referred many friends to shop Vitacost.com!

Vitacost has been wonderful for me. Their discounts are amazing. I've been shopping with them online for about three or four years now. I first started shopping with them purely because of the great prices. I have continued shopping with them because of their excellent customer service. Throughout the time I've used them I had two deliveries that I never received and their customer service department got back to me immediately. And worked out a satisfactory answer.

Through the years, I have never been disappointed by the selection, prices and service. I live in Ontario, Canada and from the time I placed my order to the time I receive it, it has been often within 3 to 5 days. Vitacost using FEDEX makes a big difference in the shipping turnaround time. This is a great place to buy my supplements. I only wish they had a means to convert their prices into Canadian currency.

I have been happy Vitacost customer for over 10 yrs. This review is long overdue. Right before the pandemic I places 4 rather large orders for all kinds of items. Snacks, supplements, cleaning and paper products. All delivered in a timely manner. I knew there was gonna be shortages, lockdowns and wanted to make sure I was ahead of it. No problems whatsoever. I'm not sure what people are complaining about, I've moved 4 times (in the states of CA & OR) in 10 years and have always gotten my packages on time and in excellent conditions.

BBB Vitacost periodically sends out promotion codes by mail and quite often they don't work which means I have to either call or chat to resolve it. This past experience with Nicole was miserable. We finally got the one code to work but the one for free shipping would not take and she said she could not give me another code. I said the one sent does not work then she said we’ll go ahead and order and she would take the shipping price off. She assured me we would not be disconnected so I could give her the order number. She kept wanting to pass me along and told me to just call back with the order number to whoever answers because she will document it.

Have been a customer for 15 years. It's like they stepped off a cliff a few years ago. They used to have the most competitive prices. But their prices have literally more than doubled the last several years. Now I find better prices places like WalMart's site. They persistently have items out of stock. For months straight. Makes you wonder why, like if they're not paying their vendors. Been like that the last few years.

I have been shopping at Vitacost for more than 15 years and, until the last 2-3 years, would have given them 5 stars. There have been increasingly frustrating order deliveries (nothing to do with supply/demand). Deliveries are delivered to wrong addresses, left at the back of my apartment on parking lot/driveway in weather and easily stolen if someone was inclined. This is in spite of a large sign asking that deliveries be left at front door.

I have been ordering from Vitacost for many years. My most recent order was cancelled by Vitacost. Despite several emails, two months later I have not received a refund or my items. I received a email stating my case was under review to determine if I was eligible for a refund (for less than what I paid for my original order). Beyond frustrated and disappointed.

I placed an order 10 days ago. I am a very long term customer of Vitacost. There was no disclaimer about shipping delays on the website when I placed my order...there still isn't. Apparently they put it on the app but not the web and I don't use the app. Anyway when I found out, they said the order could not be canceled because it was processing and would ship "soon". That was on the 17th. On the 21st talked to them again and was again told they can't cancel or do anything and it should ship any time.