Vitacost Reviews

Since Vitacost was purchased by iHerb in February the service has declined to one star. Horrible. I made an order on March 6, 2026 that I found, through tracking, is now scheduled to arrive MARCH 23!!! An order from the original Vitacost would arrive in 3-4 days. I spoke with a supervisor at iHerb on March 13 who assured me this order would be expedited. Do not use them. Find another online comparable source.

I am in the alternate health industry and have been shopping Vitacost for years...I send my clients here for the best products and prices...Shipping is good and customer service is key to a good experience!!! Picky about brands and they have the ones I recommend!

I've been a customer of Vitacost for almost 25 years, ordering Fatigued to Fantastic, Adrenal Stress End capsules and other supplements. On 12/16/25, I ordered Fatigued to Fantastic Adrenal Stress End, as I have done for over 2 decades. This batch of 3 bottles is defective. The capsule material has changed and, for the first time, the capsules turn dark brown, like moisture has gotten into them. I just called (2/19/26) Vitacost to return these 3 bottles, but they refused as it is 2 days over the 60 day return/refund window. Even though these are defective, no luck. Although I've been a regular customer for over 2 decades, I will no longer order from this company. Be aware.

Despicably duplicitous customer service. I purchased Jarrow SAMe from them. A large percentage of the pills, which are packaged in blister packs, emerged from their packs having either rotted or fermented. They were brown and slimy when they should be yellow and dry. I called Vitacost multiple times and each time they said--in barely understandable English--that they would refund the money for this purchase. NOPE. They are lying sacks of crap!! DO NOT TRUST Vitacost...

Vitacost is a great business to purchase a huge selection of products. I’ve been a customer for years and I’m very happy with the service they provide. Most of my orders have been filled flawlessly, but whenever I’ve had a problem, Vitacost customer service has always resolved it quickly and professionally.

One of the WORST companies I've ever had to interact with. Hard to even explain in such a short space what awful fraudsters they are. Said I was "randomly selected" for verification; I provided all the info they requested. They didn't respond, so I followed up. Then followed up again and got confirmation that they received my verification info. Then they strung me along for weeks, repeatedly saying "oh it will go out tomorrow."

While I was shopping, I was notified that I had reached the free shipping spending amount. However, when I checked out and applied the coupon, shipping was added because it had brought my total below the free shipping level. I tried to add to my cart which did not work. Consequently, I paid more with the added shipping then if I had not used to coupon. I was very disgruntled. It would be greatly appreciated that after one puts in payment method, etc, a person could view and adjust their cart. Please take this into consideration. Thank you.

I had no problem locating the items on the website. Everything I was looking for was in stock, which makes it easy to take the supplements regularly. The package arrived as promised at the scheduled time. Great value for the price.

I've been shopping at Vitacost for years, and overall it has been a good experience. The deals are very helpful to my budget and free shipping over $49 is certainly a plus. Website could be better, but it works fine. I'm taking one star for the app, that hardly ever works efficiently.

Vitacost has a variety of related products, and vitamins. Additionally, they have a considerable amount of product background information for an informed purchase. Vitacost carries the vitamins and supplement brands I love, and conveniently in the quantities I prefer. I received several products in my order, and they were all delivered within a week. Fabulous!