Delta Dental Reviews

Delta Dental is horrible! I need extensive dental work done and they don't pay like they should! They won't even pay for anesthetic. They think that it isn't necessary. It is if you have anxiety like I do! My dental work is imperative but they consider it cosmetic. They want 1500 upfront and we don't have that kind of money and now I'm dealing with an infection. Shame on them! They're heartless!

Delta Dental became my dental insurance company when I started my most recent job. I had a dental emergency where I had to get a wisdom tooth removed and I had to submit my own insurance claim. I thought I would be able to log on to the insurance website to submit my claim, but instead, I had to maneuver through their website just to find a document that you have to print out and send in. This would have been fine if the document wasn't so confusing.

Ultimate scam! They denied COVERED procedure because "according to our records, you were born without that tooth". It's a total BS - if that were the case, the adjacent teeth would've expanded, and there would be no distinctive gap. Among other reasons. I filed a dispute and included my dentist's professional opinion. They responded with their "professional's" rebuttal. To make it short, scam.

Her name was Georgia. Customer service rep So rude and nasty. I pay a lot for monthly service and was. Denied a claim. I tried to explain that I pay monthly and she was nasty to me. Never have I ever been talked to like that.

I am writing this review in a state of absolute shock, disappointment, and utter disbelief at the conduct of Delta Dental. After years of loyalty, I am left feeling betrayed and financially devastated by what can only be described as a complete failure of duty—and what appears dangerously close to outright criminal behavior. A Loyal Customer Betrayed. For years, I trusted Delta Dental to provide the coverage they promised. When my decade-old crown failed and required a complex, multi-stage procedure (tooth removal, implant, new crown), I did everything by the book: Consulted my dentist, who referred me to a specialist. Had the surgeon’s office verify my insurance and procedure codes, with their experience indicating 90% coverage. Personally called Delta Dental, and was assured—again, with codes provided—that about 90% of the surgeon’s fee would be covered.

This company is by far the worst dental insurance company. They support dentists who ripoff Delta customers by insisting you need totally unnecessary dental services. And, of course, they are the services that Delta does not support at all, leaving the customer to fight off scamming dentists. Delta ignores complaints and supports scam dentists. Never accept Delta as your dental insurance company. They apparently do not have to answer to anyone.

If I can give Delta Dental insurance a zero, I would. I broke a molar which my dentist was able to rebuild as I had good bone structure to support the work she completed. They denied the claim the first time. My dental office redid scans to show proof of good prognosis and still, Delta Dental denied the claim. In addition, they also hadn't updated our information in their system (as explained by one of their representatives who was very rude on the phone), resulting in denials of routine check-ups. It is EXTREMELY frustrating to pay for insurance each month, just for them to deny claims that they advertise to cover. The denials of their team of dentists are getting out of hand. I wouldn't be surprised if denials made by them are incentivized.

If I could leave a 0-star rating, I would! I have never had such horrible customer service other than retail/restaurant experiences. Their communications with their customers SUCKS! I had an email telling me that I needed to pay for two months and that my account would be suspended. I called the customer service number and was told that my payment went through and that I did not need to pay anything. The next week I get a letter in the mail stating that my account had been suspended> called their customer service number and inquired about this and was transferred to a supervisor. The supervisor told me that if I had the money in my account, they could reinstate it. I affirmed with them that the money was there, and they told me that someone would get back with me by the end of the day to confirm that my account was back in good standing.

They like claiming that they’re the biggest dental insurance provider but I can barely find anyone who takes them!! Anyone who does accept them is far away. I’m stuck with my current dental office who only accepts appointments on the first of each month.

I had a tooth extracted in May of 2025, the tooth was infected and had 2 previous root canals. I used an out of network provider that specializing in extractions and implants, as my dentist would have referred me to other specialists who were booked for months. I paid the out of network provider and filed a claim. Delta reimbursed me $32. When I called they told me they only pay $65 for an extraction and they did not reimburse for anesthesia. I do not believe that. They cannot expect people to get teeth pulled without any anesthesia. I asked to see their fee schedule, it is unrealistic that they are only paying in network providers $65 and nothing for anesthesia for extractions. I was told that the fee schedule is an agreement between Delta and their in network providers. They do not allow members to see it.