Delta Dental Reviews

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About Delta Dental

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Pros
  • Good coverage for preventive care
  • Affordable premiums
Cons
  • Limited coverage for major procedures
  • Frequent claim denials

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Delta Dental Reviews

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    How do I know I can trust these reviews about Delta Dental Plans Association?
    • 4,698,948 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed July 15, 2025

    Delta Dental is horrible! I need extensive dental work done and they don't pay like they should! They won't even pay for anesthetic. They think that it isn't necessary. It is if you have anxiety like I do! My dental work is imperative but they consider it cosmetic. They want 1500 upfront and we don't have that kind of money and now I'm dealing with an infection. Shame on them! They're heartless!

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    Claims HandlingOnline & App

    Reviewed July 11, 2025

    Delta Dental became my dental insurance company when I started my most recent job. I had a dental emergency where I had to get a wisdom tooth removed and I had to submit my own insurance claim. I thought I would be able to log on to the insurance website to submit my claim, but instead, I had to maneuver through their website just to find a document that you have to print out and send in. This would have been fine if the document wasn't so confusing.

    It has taken several hours and people to help me figure out how to fill out this form. This is because you have to look up instructions to fill out the form and they are not on the website, I found them online and they were still unclear. I already know how insurance companies work, and they make it very difficult to submit claims, so adding this step leaves me little confidence that my claim will be accepted. Maybe I have been lucky at my previous employers, but this is the worst insurance company I have had to deal with, and I have not even submitted a claim yet. We will see how this goes.

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      Customer ServiceCoverageSales & MarketingStaff

      Reviewed July 11, 2025

      Ultimate scam! They denied COVERED procedure because "according to our records, you were born without that tooth". It's a total BS - if that were the case, the adjacent teeth would've expanded, and there would be no distinctive gap. Among other reasons. I filed a dispute and included my dentist's professional opinion. They responded with their "professional's" rebuttal. To make it short, scam.

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      Customer ServiceClaims Handling

      Reviewed July 10, 2025

      Her name was Georgia. Customer service rep So rude and nasty. I pay a lot for monthly service and was. Denied a claim. I tried to explain that I pay monthly and she was nasty to me. Never have I ever been talked to like that.

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      Customer ServiceClaims HandlingCoverage

      Reviewed July 9, 2025

      I am writing this review in a state of absolute shock, disappointment, and utter disbelief at the conduct of Delta Dental. After years of loyalty, I am left feeling betrayed and financially devastated by what can only be described as a complete failure of duty—and what appears dangerously close to outright criminal behavior. A Loyal Customer Betrayed. For years, I trusted Delta Dental to provide the coverage they promised. When my decade-old crown failed and required a complex, multi-stage procedure (tooth removal, implant, new crown), I did everything by the book: Consulted my dentist, who referred me to a specialist. Had the surgeon’s office verify my insurance and procedure codes, with their experience indicating 90% coverage. Personally called Delta Dental, and was assured—again, with codes provided—that about 90% of the surgeon’s fee would be covered.

      The Shocking Reality. I paid thousands of dollars upfront, trusting the repeated assurances. After the first stage and claim submission, I was blindsided: Delta Dental covered less than 10% of the cost. Less than 10%! This is not a minor miscalculation—this is a staggering, indefensible discrepancy. Delta Dental confirmed 90% coverage before the procedure. The actual reimbursement was under 10%. I am now out thousands of dollars, with no recourse or explanation. This Feels Criminal. It is horrifying to realize that, despite clear communication and confirmation—even after sharing the exact procedure codes—Delta Dental’s claims process resulted in a payout so low it borders on fraud. How can a company promise one thing and deliver the opposite, leaving customers financially ruined and emotionally shattered?

      Is this a systemic issue? How many others have been misled and left in the lurch? How can such practices be considered anything but deceptive and potentially criminal? Demanding Accountability. I demand to know what Delta Dental will do to address this egregious situation. What steps will be taken to: Rectify the financial harm caused by these false assurances? Restore any semblance of trust or confidence in your company? Prevent this from happening to others in the future? Final Words. As a deeply disheartened, angry, and shocked customer, I urge anyone considering Delta Dental to think twice. My experience has left me questioning not just their competence, but the very legitimacy of their claims process. Delta Dental, you owe your customers answers—and justice.

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      Customer ServiceSales & MarketingStaff

      Reviewed July 2, 2025

      This company is by far the worst dental insurance company. They support dentists who ripoff Delta customers by insisting you need totally unnecessary dental services. And, of course, they are the services that Delta does not support at all, leaving the customer to fight off scamming dentists. Delta ignores complaints and supports scam dentists. Never accept Delta as your dental insurance company. They apparently do not have to answer to anyone.

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      Customer ServiceClaims HandlingCoverageStaff

      Reviewed June 27, 2025

      If I can give Delta Dental insurance a zero, I would. I broke a molar which my dentist was able to rebuild as I had good bone structure to support the work she completed. They denied the claim the first time. My dental office redid scans to show proof of good prognosis and still, Delta Dental denied the claim. In addition, they also hadn't updated our information in their system (as explained by one of their representatives who was very rude on the phone), resulting in denials of routine check-ups. It is EXTREMELY frustrating to pay for insurance each month, just for them to deny claims that they advertise to cover. The denials of their team of dentists are getting out of hand. I wouldn't be surprised if denials made by them are incentivized.

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      Customer ServiceCoverageOnline & AppStaff

      Reviewed June 26, 2025

      If I could leave a 0-star rating, I would! I have never had such horrible customer service other than retail/restaurant experiences. Their communications with their customers SUCKS! I had an email telling me that I needed to pay for two months and that my account would be suspended. I called the customer service number and was told that my payment went through and that I did not need to pay anything. The next week I get a letter in the mail stating that my account had been suspended> called their customer service number and inquired about this and was transferred to a supervisor. The supervisor told me that if I had the money in my account, they could reinstate it. I affirmed with them that the money was there, and they told me that someone would get back with me by the end of the day to confirm that my account was back in good standing.

      3 days later I had not received a call and went to the website to see if I was still suspended and was unable to see anything as the message I received on the website was that there was no record of my account. I called their office and was told that there were people working on getting my account back in good standing. When I asked why no one had called me, I was told that it would take up to 2 weeks before my account was back in good standing. Today I called them and was told that they mailed me a letter two days ago telling me that they could not process my payments and that I was now locked out for a year for coverage with them.

      When I asked to speak to a supervisor, they told me that they had "left me a voicemail telling me that they needed to talk with me". When I told them that I had never received any voicemails from them, and questioned when they made these calls, they were unable to tell me, just that there were multiple calls left on my voicemail. When I questioned them and pushed them further, asking for clarification and a record of when they called, they hung up on me! This is very poor customer service!!! Their lack of communication and horrible customer service, lying about contacting me in any way to let me know what the status was or to let me know that they were having any kind of trouble processing the payment tells me that there is no communication and apparently their staff lie to cover their asses!

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      Reviewed June 14, 2025

      They like claiming that they’re the biggest dental insurance provider but I can barely find anyone who takes them!! Anyone who does accept them is far away. I’m stuck with my current dental office who only accepts appointments on the first of each month.

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      Customer ServiceStaff

      Reviewed June 13, 2025

      I had a tooth extracted in May of 2025, the tooth was infected and had 2 previous root canals. I used an out of network provider that specializing in extractions and implants, as my dentist would have referred me to other specialists who were booked for months. I paid the out of network provider and filed a claim. Delta reimbursed me $32. When I called they told me they only pay $65 for an extraction and they did not reimburse for anesthesia. I do not believe that. They cannot expect people to get teeth pulled without any anesthesia. I asked to see their fee schedule, it is unrealistic that they are only paying in network providers $65 and nothing for anesthesia for extractions. I was told that the fee schedule is an agreement between Delta and their in network providers. They do not allow members to see it.

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      Delta Dental Plans Association author review by Cyril Tuohy

      Delta Dental, a pure-play dental insurer, is one of the largest dental insurance providers in the country. The company dates back to the 1950s and is committed to expanding access to oral healthcare.

      • An extensive network: Delta Dental operates in all 50 states.

      • Plan variety: Nearly every type of dental insurance is offered by Delta Dental, along with unique plans tailored to unique customers. Discount plans are not offered.

      • Cost-control measures: Delta Dental has negotiated contracts with reputable dentists across the country.

      • Transparency: Customers can check claims history, estimate costs, review benefits and more on the website.

      • ACA-compliant: Delta Dental plans are available under the Affordable Care Act on the federal health care exchange.

      • Affinity: Administers the AARP Dental Insurance Plan.

      by Cyril Tuohy Insurance Advisor

      Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

      Delta Dental Company Information

      Company Name:
      Delta Dental Plans Association
      Website:
      www.deltadental.com