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Delta Dental Reviews
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I have been calling for 3 days and always busy. There is NO customer service. Buyer beware, you will pay your premiums and get 0 help when you need it… this is not an insurance company. This is a scam to get our money.
Avoid this company, it is absolutely a scam. The customer service is horrifically bad. Once you sign up they won't let you go. They just keep taking my money and make it impossible to leave. Stay away from Delta Dental!
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What a joke this company is. I recently enrolled in a PPO plan (over $50 per month in premiums) so that I could continue to see my out-of-network dentist. I had Guardian Dental before and paid a lower premium; however, I switched jobs so moved over to Delta Dental. The plan promises 80% reimbursement for out of network benefits. I saw an OON provider for $250, but Delta's "allowed amount" was $41. Yes, you read that correctly. So my reimbursement was $32.80 on a $250 bill. And I pay $50 monthly for this plan. You do the math. A complete ripoff and disgusting reimbursement rates for the premium I pay. If I wanted to stay in-network I would have paid a much lower premium for a plan that only had in-network dentists. I am hoping to drop this ASAP and will go back to Guardian as an individual member.
I am turning 65. I was told I should switch from regular Delta Dental to AARP's Delta Dental. They never paid any of my claims ever. I canceled it. I know insurance companies can be evil. But this company takes the cake. Don't fall for the scam.
THE absolute WORST company I've ever dealt with for anything. Terrible coverage, almost IMPOSSIBLE to cancel. They hold you hostage contract wise. Haven't used them for years yet have had to continue to pay them. AWFUL. DO NOT RECOMMEND.
I was told by my dentist that Delta Dental pulls random names and then refuses to pay claims on people. Even after appeals and letters written by my dentist. Delta Dental is not paying their half! Beware.
Refused to cover an implant on the grounds that they "do not have a record of extraction and, therefore, it's a defect the patient was born with." They even supplied a conclusion from a "doctor", someone who doesn't know that if the tooth has never existed, the adjacent teeth would move/expand, and the gap would close which would not allow it install an implant. Simply thieves.
I had Delta a couple years back, no problems. This time I try to contact. Not only is it nearly IMPOSSIBLE to find a phone for customer service, you are left on hold FOREVER! I chose an option for a call-back after FINALLY getting a number. They call back and before I can even get the info I need the phone goes dead from their end. No hang up, just total dead zone. Call back and I'm on hold again for 15 minutes, try to enter number for call back, message says I need to hold. 15 minutes later I hung up. I'm telling you it's the worst!
The waiting period is 9 months for major restorative (Comprehensive and Prime; Enhanced not covered), endodontics (all plans), periodontics (all plans), oral surgery³ (all plans) and prosthodontics (Comprehensive and Prime; Enhanced not covered). Why would your plan have a veteran in need of the above-mentioned have to wait nine months to have service done. I verified this with a Delta benefits representative. And for Major restorative² Crowns; not available under "Enhanced Plan".
So my dentist submitted a bill to these clowns and from a total of over $3K I got just enough money back to cover the cost of gas to and from the dental surgery. I understand that my dentist is out of network but this is ridiculous and a rip off. After talking to customer service I felt like I'd been coned and that I needed a shower. To be honest I should have written this review years ago. I get this insurance through work and it's always been this bad.
Delta Dental Plans Association author review by Cyril Tuohy
Delta Dental, a pure-play dental insurer, is one of the largest dental insurance providers in the country. The company dates back to the 1950s and is committed to expanding access to oral healthcare.
An extensive network: Delta Dental operates in all 50 states.
Plan variety: Nearly every type of dental insurance is offered by Delta Dental, along with unique plans tailored to unique customers. Discount plans are not offered.
Cost-control measures: Delta Dental has negotiated contracts with reputable dentists across the country.
Transparency: Customers can check claims history, estimate costs, review benefits and more on the website.
ACA-compliant: Delta Dental plans are available under the Affordable Care Act on the federal health care exchange.
Affinity: Administers the AARP Dental Insurance Plan.
Delta Dental Company Information
- Company Name:
- Delta Dental Plans Association
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