Delta Dental Reviews

The sales representatives are impossible to reach via phone since they will not return my phone messages. They sent an email with links that take me to UNRESPONDED WEB SITES. I found two phone numbers on the web and was on hold for over an hour. I SHOULD NOT BE LOCKED OUT. WHY IS IT SO HARD TO USE THE EMPLOYER PORTAL? Delta Dental forces the customer to do their work for them. It would help if they were USER FRIENDLY instead of CONSTANT ROADBLOCKS. I have never ONCE EVER been able to log in without a problem with my PW.

Horrible insurance. I have submitted a claim 5 times and my dentist 3 times over 3 months and everyone I talk to at Delta Dental says that no claim has been received. This is after personally talking to claims specialist acknowledging it was received and sent for processing. A total scam!

BEWARE, BEWARE, BEWARE of the unethical business practices. Before I joined, I called to inquire about my son's wisdom teeth. They said I'd have to wait 6 months which we did. After I joined, I called again a few months prior to the surgery and again, they confirmed 6 months waiting period. I called right before my son's procedure and so did the surgeon's staff. All good. My son had the surgery and they denied the entire claim as the surgeons decided to put my son under general anesthesia. They wouldn't even pay the amount, taking out the anesthesia costs. $5,000. I asked them 3 times and at no time did they say, "Now if they put your son under.......Just another insurance company looking to find a way "Not" to pay.

Do yourself favor, Do not choose Delta Dental as your provider. Let me start with they claim to have providers everywhere. The closest dentist I could find to my house is over an hour away. I would like to know who in their right mind would ride an hour just to get their teeth cleaned. Please do yourself a favor, Do not choose Delta Dental

I pay my bill every month. Call today to pay my bill and was told that my policy was anecdotal cancel. I wanted to speak to a supervisor and was told no one was available. How can they take my money and cancel my policy? I have medical problems and was schedule for treatment because I am diabetic and have issues. So what are they going to make me do. They will not accept my payment for December. I have been paying on my PPO policy for a long time.

Delta did not even cover the 2 cleanings this year the policy is supposed to cover. My dentist dropped out of their network, which apparently is happening a lot, so I found a new dentist and confirmed they were in-network. Before the appointment, however, I learned they too had dropped out of Delta's network so I cancelled the appointment. The dentist's office, however, filed a claim as if the appointment had taken place and Delta paid it. As soon as I learned of the erroneous claim I notified Delta but apparently the obligation to correct this situation fell almost entirely on me. Delta claims they reached out to the dentist but did not receive a response in time and they closed the case with no discussion with me, just a final notice it was closed.

Absolutely THE worst dental insurance I have ever had! My awesome dentist thinks they are awful too! Coverage amounts haven’t been updated to current expenses in years (like 30). Delta Dental smells bad!!!

My two front teeth were fractured when I drank from a water bottle. The hard plastic flip up straw bumped my two teeth and fractured it. Had to get two crowns, by the way I have had no previous crowns before. Proof of this was sent from my dentist office to Delta when claim was submitted. Then it was denied. No explanation given. After multiple claims being resubmitted back to Delta, and being denied, I (the patient and customer of Delta) had to call them to find out why it was being denied. First I called Delta and they said the claim was denied because these crowns were replacements from the original crowns. HELLO! What part of "I have never had crowns before these two" do you not get. Explained I never had crowns before. Was told that the claim needed to be resubmitted with notes saying that these are original crowns and not replacement crowns. Did that and it was denied again.

The worst customer service and website. The website has always had login issues. AND THEY CAN'T FIX THEM. Even on my cell, phone. So, you call them and they can GET nothing corrected, they have to submit a ticket. You are given a new phone number to call for everything. OH, question with the web portal, call this number. Issue with a bill call this number. Issue with mailing address, call this number. AND THEIR WEB site ALWAYS has some sort of issue that causes it to crash. Phone or lap top it does not matter. Try get help, it will take 7 business days for them to MAYBE get it resolved. OR EVEN UP TO 30 DAYS. I cannot be the only who is suffering through this.

The worst insurance company ever! I had a 6 month cleaning done literally one week before my technical 6 months was up and they refused to pay it, a whole week difference and they said “there wasn’t anything we could so about it.” Absolutely ridiculous. I now have to pay the full amount of the cleaning.