Delta Dental

We had to get dental insurance thinking it was a smart thing to do after retirement, but after a few years of being with Delta Dental I realize I need to look for a better honest insurer. Initially, monthly payment was 53.00 a month but you're not covered fully until one or possibly 2 years with them, so we always had big money to pay out after our dental care.

I have had Delta Dental insurance for years. Each year the premiums have gone up and their percentage of payment has gone down. I have had the same dentist nearly 20 years, and last year they reimbursed less than 25% of my care. Honestly, if I had the premiums in my pocket I would have been better off than what they reimbursed. My experience at this point is that no dental insurance is better than Delta Dental insurance.

I called in Delta Dental on 12/17/2018 and enrolled the premium plan directly in the morning about 10am. I gave my auto- pay authorization and the representative said they charged $234.28 right away. After 3 hours, I changed my mind and wanted to cancel my policy and called in for cancellation. The same representative answered and she told me she cancelled my policy but refund will take normally about 8 to 10 weeks and there is no further action or paperwork I need to do nothing further for cancellation.

Unless you have coverage through an employer, DO NOT purchase a Delta Dental plan. First of all, I purchased a basic plan because I don't usually need extensive work. I wanted only to cover for my 2 exams and cleanings each year. The cost of the premiums for this however, would clearly cost more than if I paid for these out of pocket. Plus, they want a 50.00 deductible on top of the premiums each year.

I just joined Delta Dental in late November 2018 and wish I never saw the recommendation on the AARP website about them. First I had to pay in advance for two months (December 2018 and January 2019) on a credit card which I did. This is supposedly to show our credibility. I found that odd and never heard of such a practice from a company I never heard of. Obviously a trust issue.

I paid every month and every month, received a threat of cancellation, and would sometimes be canceled (regardless of payment) and would have to call to be reinstated. Was told it was a glitch going back 3 years when one payment was missed (when my automatic payment was on a card that had just expired but I took care of it right away).

Delta Dental has a 10 year replacement clause. We replaced some missing teeth with a bridge and the consultant says the bridge has a poor prognosis. The teeth are not mobile and there is no gum disease. This is a ploy to get out of paying on the procedure. At very least they should pay on a replacement partial because the one she is wearing is not replaceable. This would be like a doctor giving a patient a motorized wheelchair and the insurance doesn't pay on motorized and only want to pay on the non motorized chairs so they refuse to pay on anything. TERRIBLE just TERRIBLE!

Delta Dental is by far the worst insurance company to deal with as a provider. They have muscled their way into the insurance market, and it is very difficult for a provider to not accept their plans. They cut their fees over 60% four years ago, and have not raised the reimbursement at all since then. Meanwhile the company is making record profits. They do not care about the insured or their providers.

It went had some dental work done, and my dental office gave me a specific quote from Delta Dental that they received. I agreed to that balance and then Delta dental comes back and pays $300 less than what the original quote was given. Where is the disconnect with this company? I work in billing and coding and if my insurances that I work with give me a quote that is the amount they pay they can’t make up the rules as they play the game. Delta Dental is truly a waste of time. I’m going to request that my company start looking for other dental coverage. They should be required to pay what they say they will when they give the quote over the phone. And doctors and dentists can’t understand why we don’t come in regularly. Well maybe because we can't afford both the cost of the insurance and ridiculous amounts we have to pay!

As a provider, our goal is to help the patient and give them an accurate estimate for dental procedures. We call Delta Dental of WI every day, regarding patient's coverage. A rep would give me the patient's benefit info once in a blue moon. Majority of the time, they refuse to give me any information and tell me to get a "fast fax". I'm sorry, but shouldn't we be working TOGETHER?! This delays a patient's treatment time, especially if they came in as an emergency. I'm already on the phone with you, and you expect me to wait for a fax, call again, only to be put on hold for so long. No... just no. HORRIBLE CUSTOMER SERVICE. I would not recommend DELTA DENTAL. Cigna and United Health Care have great customer service, to a member or provider.

This has been the most frustrating experience with dental insurance. No providers exist in the plan, in our area. They chose to assign us to a dentist nearly three hours away. Then refused to allow us to be seen by a dentist in our area. I might as well have no insurance because I pay out of pocket for dental care that is high quality and in our area.

I had complications after root canal surgery on #7 tooth. This required a cyst to be removed and a root retrograde filling completed. Dentist gave estimate which I then paid my percent $427.00. Delta did NOT $918.50! Thought this had been paid as I never received any statement to the contrary until 4 days before Christmas and 4 months after the procedure. I sent an email about the claim and it was never followed up by Delta (supposedly 3-5 days for reply). Called the number today and I was told that No treatment can be for this same tooth within 24-months. My primary dentist discovered this during x-rays and referred back to this Endodontist. Canceling Delta and never using this Endodontic group again. It's a sorry shame you cannot expect the benefit company you pay for to cover costs as expected in coverage.

My daughter got the Delta Dental coverage specifically for her wisdom teeth extraction. She was told she had to be on a plan for over a year since she was over 18 years old. We did that and then moved her to a plan that covered the surgery. After waiting a LONG time for the preapproval it came back DENIED- Not Medically necessary. Her teeth are impacted with no room to come out so I am not sure how they can claim not medically necessary. I feel the company is a scam to get your monthly premiums and then not covering what they told you would be covered when you sign up. DO NOT purchase from this company!

Worst dental plan ever and my job pays for it. I choose to pay out of pocket to get a good dentist. Not one dentist worth going to supports Delta. Customer service is awful. Getting payments back takes forever, don't buy this plan. Trust me.

If I could give no stars, I would. ALL of Delta Dental in ALL STATES have horrible customer service over the phone when it comes to calling for insurance information. The wait is long to begin with and after over an hour and a half of waiting usually, rude representatives answer the phone to rush you through your questions while responding with an attitude. I wish I was exaggerating but I get one of these E V E R Y T I M E I call. I work in a dental office and always dread calling this insurance for our patients and usually leave it for the end of the day. These reps obviously need more customer service training. PLEASE someone take the time out to do it!!! DO IT PLEASE!

I have been with Delta Dental insurance for two years through my job. Every time I take my sons to the dentist they can't receive service because it's showing under my dental plan they are not covered. When they don't go to the dentist then they are covered. They don't want to pay for anything but they want your money. When my son went to the dentist finally he received services, but when the claim form came it came in my other son's name. So I was called then and told them then they gonna tell me my son was not covered under my insurance, then I saw said. "Why y'all putting the claim firm in my other son's name when he has not been to the dentist yet." Smh. Then my son that they said was covered under my insurance finally went to the dentist. When we got there they said it's showing up that he is not covered under my insurance.

I purchased a Delta Dental insurance plan for my family of 3 from Costco in Oct 18. Not knowing it was HMO (although decent coverage) I called to "upgrade" to PPO. Delta graciously charged my 187 a month for PPO (they said it would be effective the next day) when the Costco plan was 219 a year. They also cancelled my Costco plan at the same time. I went to PPO plan dentist the next day and was told I had a "waiting period of 6 months". The Delta salesmen knew I had an appt with the dentist the next day and in fact said "I get calls from patients sitting in the parking lot of dental offices needing urgent coverage all the time". This is normal. He never mentioned any wait period.

This company is the worst as a Medicare supplement dental plan. They promise "50%" reimbursement for periodontal surgery and I was paid $440 for a $2800 claim. They state that my periodontist "was not in their network", but the closest Delta provide is 35 miles away and not the referral of choice for my regular dentist who diagnosed the problem. They are endorsed by AARP and they too defended the reimbursement. Simply put, they just do not pay what the plan promises so look elsewhere for your Medicare dental coverage. I spoke to the billing staff at my periodontists office and am now looking into other plans that they endorse.

I've been working in Dental for 7 years now, and I have solid experience as my doctor's lead assistant and assistant office manager. If you come in for X-rays, PREVENTATIVE cleaning (not a SCRP, or deep cleaning) and exam, those claims will be paid on your behalf promptly. BEWARE of Delta Dental's claims department for ANY treatment you may need. It takes hours to get a hold of a representative, 9 times out of 10 they are rude or don't understand the question. If the call "disconnects" they don't call back, despite asking for number for that very reason. They will tell you a claim is processing (after you've provided the requested info multiple times) and they need no further info and to allow time for processing.

I am retired and submitted a $3000+ claim for dental work for my husband, who has had Parkinson's for over 15 years. I first mailed all of the necessary forms and information to DELTA DENTAL - the address in Wisc. They never received it! I then sent additional copies, Return Receipt Requested. I received the green postcard back, with an illegible signature.

Let's face it. Insurance, especially dental, is a scam. We've all been tricked into believing it's a necessity so that we can slack off and avoid actually managing our finances. It's pretty simple. Insurance companies make a business of paying out less than what people pay in. American Society acted crazy when Amazon bought a grocery store for $13 Billion, but nobody bats an eye when AETNA was sold last year for $69 billion. It was barely even news. That said, I work in a family dental practice that has been in business for 30+ years. Insurance payments make up 90% of our revenue, and Delta Dental is the biggest player in the game. We dislike dealing with insurance vampires so much that we have removed our practice from every PPO... except Delta Dental. Most government or public employers use Delta Dental. So it would be business suicide to not be linked to them.

I am shocked when I read these reviews. Is there another Delta Dental? My husband works for Sunoco and this is the dental insurance and we have had them for years. I have had many a procedure including crowns and root canals and we couldn't ask for better insurance. They pay 80% for the procedures I have mentioned. My dental office could not believe it. They said they have never seen anything like it. Most plans don't cover what ours does. There is of course a cap each yr but my goodness I have had a lot of work done. My dentist is excellent so I think the problem these people are having are their dentists not the plan. My husband just got a bridge done as well along with a crown. Again it has to be the dentist. I even got money back last yr from my dentist.

I purchased a Delta Dental plan in Jan 2017 through the Affordable Care Act (Covered California). My out of pocket monthly premium was $50.99, the highest I could afford. In 2018 I had two implants in my lower left jaw. The Dentist calculated my out of pocket expense and what the normal or standard coverage would be through Delta. Several months later they informed me that I owe the balance of $1365.00 because Delta only pays for implants for those 19 years of age and younger. The online benefits summary tells me that Delta will pay 50-80% of implant related cost, depending on the dentist.

Our family has been w/ Delta Dental HMO via small business program. We have switched to countless offices, (per Delta dental advice) hoping to find an honest provider. We have yet to find a dental office that honors the plan- crowns are double, if not triple the cost indicated on plan. Calling Delta Dental has proved to be as frustrating as the dental office. They will suggest filing a grievance over dental office refusing to honor plan. Then, after you waste your time w/ grievance, Delta Dental will suggest changing offices. Outrageous, that insurance commissioner has not investigated this plan.

I recently signed on for Delta Dental - workplace only option. I went to see one of their “network providers” within 6 months that provider left town. I found another Delta provider. Any new dentist requires a comprehensive exam. Delta refused to pay it. We’re talking about the small print in their so-called coverage. I am stuck with Delta dentist for a year. I will NEVER use this insurance company again. It’s lousy coverage and a perfect example of the insurance company GREED. I would have been better off not having Delta and paying out of pocket. So Delta got their monthly check and my dentist got a check, too. Warning: stay away from Delta! I’m filing a complaint with insurance commission and the Attorney General’s Office.

I decided at age 67 it was time to get some dental coverage as I was needing more work done. I purchased the AARP Delta Dental plan effective 12/01/2017. Well they sure know how to collect the premium every month but after 10 phone calls and trying to work with my dental office, I have not had a claim paid. Why? Every time my dentist submits a claim, they deny it because I have no coverage. The stress and phone calls of trying to straighten this out has been one of unbelievable frustration. Two weeks ago they promised to call my dentist office and today when I talked to them- they had never called. I wish I had read these reviews before I purchased this insurance. And today I got a letter stating the premium is going up from $25 month to $41 per month. Terminating!!!

Have been paying for a premium gold plan in order to continue to use my dentist. It was recommended that I have a bridge placed to replace teeth. Delta refuses saying if there is more than one solution, they pay for the cheapest. In other words instead of paying the benefit of $2,500, they will pay $500, but I can do whatever I want. My dentist has spoken with their consultant, who, by the way, is a part-time dentist who works only 4-5 hours a week reviewing all claims. Their response is I could get a removable partial for cheaper. They dictate the quality of life you will have by manipulation.

This company has been awful for me. They refuse to cover basic procedures like xrays and will not pay more then 43.00 for any service. The customer service is horrible at best. They transfer you over and over, only to tell you that the department you need to talk to is not available. I would not recommend this company to anyone.

For a time, I privately purchased my own dental insurance through Delta Dental. I didn't have occasion to use it so I can't speak to that, but when my employer provided a service and I tried to cancel Delta Dental, I was blocked from doing so entirely. There's no automated option on their phone line to cancel. All attempts to reach a representative end in a disconnected call. The website came up blank after I registered so I couldn't do it that way. In the end I had to call my bank and pay a $35 fee to block all future withdraws from Delta Dental from my bank account. Horrible customer service, people shouldn't be trapped into keeping them via blocking exits.

I just found out Delta Dental sends insured members a check for past dental work. I didn't know that so every time I received correspondence it went in the trash can because I thought it was just a statement. Now they can't tell me if I can get those checks reissued. Also, I just tried calling customer support. After going through all of the various frustrating menus and giving all of my information, the automated voice said, “We are experiencing technical difficulties” and hung up on me. Couldn't they have told me that upfront? Frustrated.