Delta Dental

I was a happy Delta Dental customer for 41 years. I retired and switched to AARP Delta Dental against my better judgement. Misinformation from representatives, high cost and practically nothing paid. Rude condescending grievance department, unauthorized fund withdrawal. After 41 years being a Delta Dental customer I had to wait one year to get anything but a cleaning then the amount covered of a 1500 dollar pre op authorization was around 300. AARP you're giving Delta Dental a bad name. Check out Kaiser health and dental plan 29 per month instead of 68 from AARP.

Beware, Delta Dental is going to get the last laugh. Yes they may be fine paying claims but they don't bother telling you are signing up for an annual policy that does not revert to month to month after the first year. So when you have a major life event like a new job you cannot cancel your policy. They are going to continue to charge you for the remaining 8 months for you and your family. So yes they are going get the last $200 or more dollars out of you regardless if you get a job with insurance, get married, divorced or anything else. Or you can put yourself in a position to have a collection record on your credit report. Prepare to be screwed because sooner or later you aren't going to need the insurance anymore and it's unlikely that is going to happen on your renewal date or that you will even remember when that is.

Like others I signed up with Delta Dental via Costco. On their website they claim that a tooth extraction costs a mere $42. Not so. I paid $220! They also claim that through them, a bridge will cost around $350. Once again, NOT SO. I was quoted a minimum of $880 for a bridge. Very disappointing. When it sounds too good to be true... BEWARE. This is just a scam to take your money.

I had a basic PPO plan with Delta Dental in which the booklet stated that root canals were covered at 50%. When I was told I needed a root canal, I called Delta and was informed that they were not covered under the basic plan. I then switched to the premium plan. My waiting period started completely over which meant I had to wait 1 year even though there was no lapse in coverage. However, when I made the switch, the representative informed me that my waiting period would not change with the new policy. I was completely misinformed.

We were dropping Delta Dental due to my husband no longer work at the same workplace. Called Delta to ask about the benefit's end date, what's covered, etc. Was told to get treatments started before the end of January of this year. Delta Dental failed to inform me they will only cover my bridge procedure after the bridge has been delivered, which it was delivered in Feb. Now I am left with an $800+ bill that they're supposed to pay after my United Dental paid their part.

I called many times and each wait is about an hour long to speak to a representative over the past week to ask for a letter stating for proof of current coverage to be enroll in my new insurance. However, one representative told me it is impossible, the other one told me he will email me the next day but never did, and the other lady told me that my request is in outstanding and I have to wait between 3 to 5 business days but not sure if I will get my request. The tone of their voice seems unfriendly and they don’t want your business. I don’t understand how complicated it is to request such simple information. I am very disappointed with just this minor request and they cannot do their job. I really need this urgent for my new coverage and cannot believe the service is this awful. I will never get Delta Dental service again.

I had a Delta Dental premium (most expensive) plan for several years. Everything was fine as long as I had routine, preventative work and a couple of cavities. But then I needed upper and lower partials, which were placed on 2/14/19. The bill was submitted to Delta Dental. My dentist office said I had $590 left on my dental plan for the year. The plan stated dentures were paid at 50%. I heard nothing from Delta Dental. I called them on 3/14/19 and was told they never received the claim. Of course. I immediately resubmitted the claim, and USPS reported it was delivered on 3/18/19. It is now the end of March, and I have received nothing from Delta Dental. I cancelled the method of premium payments today. I will use it to pay for my dental work. I hear the dental discount plans are better. We’ll see.

I had Delta Dental and you had to wait an entire year to have some particular thing done. I waited the year and they didn't pay for nearly what they advertise that they do. Their ad on TV says they cover everything. They do not. Not even close.

I pay nothing for preventive checkups, and I am satisfied with major dental services being covered. Monthly cost is affordable. Customer service needs to be trained to put a smile in their voice, though.

Delta Dental has been a pain to work with in regards to customer service. We have been advised that our son needs to see a pediatric dentistry however there within the network the closest available who is taking new patients is 45 mins away. This will not work for us. Besides that, we had been double charged for our premium, auto deducted from my paycheck and charged also on our credit card. This has been a mess and we're still working things out.

$650 annual premiums for $1000 coverage... cheap ** and not recommended. Poor service, if you can get it timely. A waste of payroll deduction. You can find better anywhere. We did and never looked back.

I called to cancel my policy just 2 weeks after signing up as I am starting a new job. They said they would cancel and refund since I didn't use it. 2 weeks later they sucked another $50 from my checking with no warning of course. So I called them back where they stated I needed to send my request in writing via email which I did while on the phone and got confirmation and was told again the policy is canceled & I would get my money. A month later they sucked another $50 from me. This time when I called they said they are not going to honor my request as I am in a 1 year contract. Great. Another faceless criminal organization gets to steal people's money with zero accountability. These people are worse than PayPal!

I purchased the Delta Dental plan through Costco. The plan indicates that a tooth extraction is $42. I was charged $789! A cleaning is $20 on the plan and I was charged $389. Beware that this is just a scam to get your money and provide nothing.

There are too many codes that do not fit the dentist preference. Also it would be nice to offer at least a discount on additional cleanings per year because most of the dentists say one should come every 4 months.

I find Delta Dental to be adequate for those who need coverage for their routine "yearly check-up and cleaning". For any other extensive procedures done, to the layman, "other" procedures are still very pricey. I recently had my yearly, and it was found that I needed a root canal and buildup on one tooth, my ending dollar responsibility was over $800.00 and that does not include the final crown/cap that will need to placed at some time in the future. I have the "high plan" which is geared toward covering more expense; I do not find this to be the case. While the cost offset is very much appreciated: I feel that the insurance is more akin to having a coupon book for certain procedures that can only be used once per year, for the other that routine cleanings.

Great coverage with no co-pay for preventative services such as X-rays and cleanings. Insurance cost was really reasonable as I purchased thru my employer and the network dentist is less than 5 miles away from my home!

Well as we have used the dental insurance more than once it’s been very helpful talking to customer service and prices they quoted were very accurate once we saw the dentist. So we were more prepared in expectations instead of the ‘guess work’ from previous plans? I’ve been more than pleased and have also renewed it for 2019 thru my husband's insurance plan? Would recommend this company to anybody too.

I love Delta Dental. Have had for 20 years+. I was ecstatic when I found it became available for military retirees. Even though now I have to pay a premium. I like being able to coordinate benefits with my wife’s carrier. Our network dentist have always been top notch.

Do not use this insurance company. It is the worst I've ever had. You have to wait 6 months to use the service! I was told over the phone it would take 30 days. I was lied to! BEWARE!!! NO REFUNDS AT ALL!

I have been a customer for 8 years & love the great coverage and the great job DELTA DENTAL is doing. Please keep up the good work. Thanks for everything and please keep the cost down like you have been doing because my family and I really appreciate it.

My employer and I paid into Delta Dental for the year of 2018, and finally in December I had to schedule an emergency dental appointment. They did not process my initial claim from the dentist on 12/10 until March of 2019. When I reviewed the claim, none of the numbers made any sense and it looks as if I'm going to owe the dentist even more, regardless of the fact that the office staff was supposed to have been able to calculate my out of pocket expenses. It appears they pick arbitrary numbers based on some profit margin they expect to make.

Deltacare is my secondary insurance, through my husband, but it has better benefits for many procedures than my own plan. I expected that, in those cases, I would pay no more than the Deltacare co-pay since those are their contracted rates with the dentist. Apparently, I was wrong, and my Deltacare won't coordinate at all as secondary so I paid hundreds of dollars more for a crown today than I would have paid if Delta was my only insurance. They've taken my premium dollars but are flat out refusing to pay anything.

I purchased this through AARP and it's a waste of money. There isn't one Endodontist in my plan. Delta knew it and still ripped me off. I found out that no Endodontist took the HMO plan and now I need to buy another insurance plan with another company. Stay away from Delta Dental and AARP. They work together to rip off the elderly. I will be filing a claim with a lawyer and with the attorney general. Beware of this company. It's a ripoff.

I had a policy in Texas and moved to Arizona where there was not coverage. I had prepaid. They processed a credit of $15.61 and refuse to refund it to me. Been dealing with this over a 6 months. Told 7 times "check was in the mail". It is a small amount, but now it is the principle of things they are this bad of a company. I have found multiple reviews how they rip off their customers and I am no different.

We had to get dental insurance thinking it was a smart thing to do after retirement, but after a few years of being with Delta Dental I realize I need to look for a better honest insurer. Initially, monthly payment was 53.00 a month but you're not covered fully until one or possibly 2 years with them, so we always had big money to pay out after our dental care.

I have had Delta Dental insurance for years. Each year the premiums have gone up and their percentage of payment has gone down. I have had the same dentist nearly 20 years, and last year they reimbursed less than 25% of my care. Honestly, if I had the premiums in my pocket I would have been better off than what they reimbursed. My experience at this point is that no dental insurance is better than Delta Dental insurance.

I called in Delta Dental on 12/17/2018 and enrolled the premium plan directly in the morning about 10am. I gave my auto- pay authorization and the representative said they charged $234.28 right away. After 3 hours, I changed my mind and wanted to cancel my policy and called in for cancellation. The same representative answered and she told me she cancelled my policy but refund will take normally about 8 to 10 weeks and there is no further action or paperwork I need to do nothing further for cancellation.

Unless you have coverage through an employer, DO NOT purchase a Delta Dental plan. First of all, I purchased a basic plan because I don't usually need extensive work. I wanted only to cover for my 2 exams and cleanings each year. The cost of the premiums for this however, would clearly cost more than if I paid for these out of pocket. Plus, they want a 50.00 deductible on top of the premiums each year.

I just joined Delta Dental in late November 2018 and wish I never saw the recommendation on the AARP website about them. First I had to pay in advance for two months (December 2018 and January 2019) on a credit card which I did. This is supposedly to show our credibility. I found that odd and never heard of such a practice from a company I never heard of. Obviously a trust issue.

I paid every month and every month, received a threat of cancellation, and would sometimes be canceled (regardless of payment) and would have to call to be reinstated. Was told it was a glitch going back 3 years when one payment was missed (when my automatic payment was on a card that had just expired but I took care of it right away).