Delta Dental

Delta Dental Reviews

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Overall Rating1.8 out of 5
See all 516 reviews & ratings

About Delta Dental Reviews

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Delta Dental Reviews

ConsumerAffairs has collected 516 reviews and 1,164 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceClaims HandlingOnline & App

Reviewed Sept. 29, 2023

My son is covered under this insurance for his braces. The procedure was started on 04/28/2022. All documents required by the insurance company have been submitted multiple times since 04/28/2022. 19 calls later to customer service who responded that we still need more forms, some said they had everything they needed, and others said they would look into it. With no results. I have emailed the claims service using their website under Contact Us 9 times and got an email saying they will respond in 3 business days but never get a response back. It has been 1 and 1/2 years of filling out forms, making phone calls, and submitting the same documents over and over again with no results. My son will have his braces off soon and I have not received the 1500.00 dollars that is owed to me. However they have received my premium monthly for the past 9 years.

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Customer ServiceCoverage

Reviewed Sept. 28, 2023

Paid for a friends dental insurance with my credit card. A year later, auto-billed me for renewal because “it was the card on file”. Called, was told they *couldn't* reverse their charge, would need to dispute with credit card. So, I help someone out, and this company keeps my card on file AND auto renews at my expense, and refuses to correct. If you pay them, pay with cash. They covered very little of my friend’s dental work (no perio, half of a “assessment”, no denture providers accepting new Delta patients, etc) providers were difficult to find, so maybe avoid them completely.

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    Reviewed Sept. 26, 2023

    Worst Dental office, they will drain your insurance before they clean your teeth, at the end you will end up paying from you pocket. PLEASE! Avoid this dental office in Modesto C.A. They never clean my teeth but they drain my insurance with another **, then they ask me to pay from my pocket.

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    Customer ServiceStaff

    Reviewed July 19, 2023

    I have Delta Dental through CDPHP, it has been a nightmare to be reimbursed for dental work. I call and got told several different versions of stories. I was lied to and told my paperwork was never received, I received a letter saying it wasn't received and the very next paragraph told me they received it. The only dentists they seem to want you to go to are Aspen Dental which are HORRID!!! I went to my dentist in May, still no clear answers. The staff are extremely incompetent and UNPROFESSIONAL. One man, Ron answered me with "CoolBeans." I can't even comprehend the ignorance. I was given an address to send it to, I did, it is on the insurance card, yet the website gives you a DIFFERENT address, no clear direction.

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    CoverageOnline & App

    Reviewed July 3, 2023

    In purchasing an AARP Delta Dental, I was led to believe, from their website under a heading called “plan details”, that the policy pays 80% for “oral evaluation.” In trying to drill deeper on their website, I could not find any more detailed benefits documents. Instead I encountered “we are still working on displaying your plan documents.” I paid $385 to an endodontist for a root canal evaluation. Delta Dental reimbursed only $28 of that. One of the items in the claimed mentioned “This service is not covered – please read your evidence of coverage.” Such a document was not provided to me and is not available on website

    I feel I have been grossly misled

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    Customer ServiceClaims HandlingCoverage

    Reviewed June 14, 2023

    I submitted a claim a year ago and I have been disputing it. I no longer have this insurance and they refuse to answer my claim, they do not update my address, they are basically taking me for a ride. They owe me+1000 dollars.

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    Customer ServiceSales & Marketing

    Reviewed May 22, 2023

    I have been calling for 3 days and always busy. There is NO customer service. Buyer beware, you will pay your premiums and get 0 help when you need it… this is not an insurance company. This is a scam to get our money.

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    Customer ServiceSales & Marketing

    Reviewed May 16, 2023

    Avoid this company, it is absolutely a scam. The customer service is horrifically bad. Once you sign up they won't let you go. They just keep taking my money and make it impossible to leave. Stay away from Delta Dental!

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    Reviewed March 28, 2023

    What a joke this company is. I recently enrolled in a PPO plan (over $50 per month in premiums) so that I could continue to see my out-of-network dentist. I had Guardian Dental before and paid a lower premium; however, I switched jobs so moved over to Delta Dental. The plan promises 80% reimbursement for out of network benefits. I saw an OON provider for $250, but Delta's "allowed amount" was $41. Yes, you read that correctly. So my reimbursement was $32.80 on a $250 bill. And I pay $50 monthly for this plan. You do the math. A complete ripoff and disgusting reimbursement rates for the premium I pay. If I wanted to stay in-network I would have paid a much lower premium for a plan that only had in-network dentists. I am hoping to drop this ASAP and will go back to Guardian as an individual member.

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    Reviewed Feb. 28, 2023

    I am turning 65. I was told I should switch from regular Delta Dental to AARP's Delta Dental. They never paid any of my claims ever. I canceled it. I know insurance companies can be evil. But this company takes the cake. Don't fall for the scam.

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    Delta Dental Plans Association author review by Cyril Tuohy

    Delta Dental, a pure-play dental insurer, is one of the largest dental insurance providers in the country. The company dates back to the 1950s and is committed to expanding access to oral healthcare.

    • An extensive network: Delta Dental operates in all 50 states.

    • Plan variety: Nearly every type of dental insurance is offered by Delta Dental, along with unique plans tailored to unique customers. Discount plans are not offered.

    • Cost-control measures: Delta Dental has negotiated contracts with reputable dentists across the country.

    • Transparency: Customers can check claims history, estimate costs, review benefits and more on the website.

    • ACA-compliant: Delta Dental plans are available under the Affordable Care Act on the federal health care exchange.

    • Affinity: Administers the AARP Dental Insurance Plan.

    by Cyril Tuohy Insurance Advisor

    Cyril Tuohy has covered the insurance industry for more than 15 years. He is an expert at writing about personal and commercial property-casualty insurance and covers life, annuities and retirement as a staff writer for a top insurance trade magazine aimed at insurance agents and financial advisors.

    Delta Dental Company Information

    Company Name:
    Delta Dental Plans Association