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Reviewed July 3, 2023
In purchasing an AARP Delta Dental, I was led to believe, from their website under a heading called “plan details”, that the policy pays 80% for “oral evaluation.” In trying to drill deeper on their website, I could not find any more detailed benefits documents. Instead I encountered “we are still working on displaying your plan documents.” I paid $385 to an endodontist for a root canal evaluation. Delta Dental reimbursed only $28 of that. One of the items in the claimed mentioned “This service is not covered – please read your evidence of coverage.” Such a document was not provided to me and is not available on myaarpdentalplan.com website
I feel I have been grossly misled
Reviewed June 14, 2023
I submitted a claim a year ago and I have been disputing it. I no longer have this insurance and they refuse to answer my claim, they do not update my address, they are basically taking me for a ride. They owe me+1000 dollars.
Reviewed May 22, 2023
I have been calling for 3 days and always busy. There is NO customer service. Buyer beware, you will pay your premiums and get 0 help when you need it… this is not an insurance company. This is a scam to get our money.
Reviewed May 16, 2023
Avoid this company, it is absolutely a scam. The customer service is horrifically bad. Once you sign up they won't let you go. They just keep taking my money and make it impossible to leave. Stay away from Delta Dental!
Reviewed March 28, 2023
What a joke this company is. I recently enrolled in a PPO plan (over $50 per month in premiums) so that I could continue to see my out-of-network dentist. I had Guardian Dental before and paid a lower premium; however, I switched jobs so moved over to Delta Dental. The plan promises 80% reimbursement for out of network benefits. I saw an OON provider for $250, but Delta's "allowed amount" was $41. Yes, you read that correctly. So my reimbursement was $32.80 on a $250 bill. And I pay $50 monthly for this plan. You do the math. A complete ripoff and disgusting reimbursement rates for the premium I pay. If I wanted to stay in-network I would have paid a much lower premium for a plan that only had in-network dentists. I am hoping to drop this ASAP and will go back to Guardian as an individual member.
Reviewed Feb. 28, 2023
I am turning 65. I was told I should switch from regular Delta Dental to AARP's Delta Dental. They never paid any of my claims ever. I canceled it. I know insurance companies can be evil. But this company takes the cake. Don't fall for the scam.
Reviewed Feb. 27, 2023
THE absolute WORST company I've ever dealt with for anything. Terrible coverage, almost IMPOSSIBLE to cancel. They hold you hostage contract wise. Haven't used them for years yet have had to continue to pay them. AWFUL. DO NOT RECOMMEND.
Reviewed Feb. 26, 2023
I was told by my dentist that Delta Dental pulls random names and then refuses to pay claims on people. Even after appeals and letters written by my dentist. Delta Dental is not paying their half! Beware.
Reviewed Feb. 22, 2023
Refused to cover an implant on the grounds that they "do not have a record of extraction and, therefore, it's a defect the patient was born with." They even supplied a conclusion from a "doctor", someone who doesn't know that if the tooth has never existed, the adjacent teeth would move/expand, and the gap would close which would not allow it install an implant. Simply thieves.
Reviewed Jan. 19, 2023
I had Delta a couple years back, no problems. This time I try to contact. Not only is it nearly IMPOSSIBLE to find a phone for customer service, you are left on hold FOREVER! I chose an option for a call-back after FINALLY getting a number. They call back and before I can even get the info I need the phone goes dead from their end. No hang up, just total dead zone. Call back and I'm on hold again for 15 minutes, try to enter number for call back, message says I need to hold. 15 minutes later I hung up. I'm telling you it's the worst!
Reviewed Jan. 13, 2023
The waiting period is 9 months for major restorative (Comprehensive and Prime; Enhanced not covered), endodontics (all plans), periodontics (all plans), oral surgery³ (all plans) and prosthodontics (Comprehensive and Prime; Enhanced not covered). Why would your plan have a veteran in need of the above-mentioned have to wait nine months to have service done. I verified this with a Delta benefits representative. And for Major restorative² Crowns; not available under "Enhanced Plan".
Reviewed Jan. 11, 2023
So my dentist submitted a bill to these clowns and from a total of over $3K I got just enough money back to cover the cost of gas to and from the dental surgery. I understand that my dentist is out of network but this is ridiculous and a rip off. After talking to customer service I felt like I'd been coned and that I needed a shower. To be honest I should have written this review years ago. I get this insurance through work and it's always been this bad.
Reviewed Jan. 4, 2023
Customer Service: BE READY TO WAIT HOURS! Don't you love getting the customer service runaround? On with one agent, spend some time... he/she takes notes then passes you to the next agent whom have no idea why you're on the line? Back to Square 1! Then when they can't help fix the situation... back to the cue w/ you! Product: I pay premiums through my employer every month, what do I get for it? Essentially just a teeth cleaning, that's it! Need a crown? Worse, an implant? Expect NOTHING! I'll be dropping my dental insurance. To think I paid the higher premium, too!
Reviewed Dec. 22, 2022
I carefully reviewed dental insurance sponsored by AARP. Agent outright lied to me. Misled me at every opportunity. Once I realized I had been “had” I cancelled the very next day. They say they will refund my deposit. They lied about everything else so why should I believe that?! Don't be fooled. Don't waste your precious time. Avoid these scammers.
Reviewed Dec. 20, 2022
I have two insurances with Delta Dental. They would not cover a procedure that is clinical proven to be the best after 15 years. Filed an appeal and it was a runaround. I have two dentists because the first stopped working with them, now the second has done the same. So they are screwing the dentist and the patient. Nice. I intend to continue to share my voice.
Reviewed Dec. 11, 2022
I enrolled in Delta Dental through FEDVIP. They were horrible. At the end of this enrollment period I have two claims that are still outstanding. The dentists in the plan that are near me are not rated very well. Many are not handicapped accessible. I got a much better deal directly from my dental provider. Never Again!
Reviewed Dec. 11, 2022
I've been paying monthly for years and have never used the insurance. None of the dentists in my area take them. I've tried to log in online and am locked out of my account with no way to recover it without calling in. When I call in nobody answers and I eventually give up on holding.
Reviewed Nov. 28, 2022
Horrible insurance company!!! They sent us a check which was never received. We called twice, they said they stopped the payment and would issue another check. 2 weeks later, still nothing. Very shady business. The company must be investigated for fraud!
Reviewed Nov. 25, 2022
Delta Dental has always been horrible as far as any customer service goes, but these days, you have to hire who will work I guess. However, TWICE now a dentist has dropped this company due to massive administrative fees and turn around time for claims- often claims just go denied even if coverage is claimed and if lucky, the dentist absorbs the cost. I think Delta Dental knows this and exploits the small business owned dentists and that is unethical and just plain rude. This company needs to be reviewed for its practices; as a forensic accountant I can guarantee they would find misused funds with this company!
Reviewed Oct. 11, 2022
Customer service is the worst: long wait times, unreliable reps & being placed on hold indefinitely. I was given a major runaround since 5/31 to date trying to collect on 2 claims. I dropped the policy. Chaos and confusion and not good for my health. Buyer beware!
Reviewed Oct. 3, 2022
They lost a claim for over 25k in dental work I paid my dentist for in advance and that I sent to them certified return receipt requested. (Their total reimbursement liability was $1500,) I had to track them down. Send documentation of other claims paid by my other insurance. They then lost 9R. Misfiled that. They don't have a way that client can contact them by email, if you mail or fax things they don't acknowledge receipt. They don't provide updates, but simply deny claims because they've lost paperwork or don't read that which is submitted. It seems that they do whatever they can to avoid and obstruct paying valid claims.
I have another dental insurance provider who paid the entire $3500 annual policy limit directly to me in 3 weeks' time based on the only the dentist ledger and claim form. I've been insured by Delta since 2014. This has been an ongoing problem. They get their premiums from me timely...They need to step up, straighten out their process and pay claims timely.
Reviewed Sept. 28, 2022
This is an absolutely terrible company, and the biggest financial scam I’ve ever encountered. They intentionally make bill processing extremely difficult in order to dissuade their customers from using the dental services they’re paying to be covered. Instead of paying my dental office directly after I paid my deductible, like every other dental insurance company, they refused to pay them what they’re supposed to, and instead sent me checks and told me to cash them instead! Without telling me that that money was actually supposed to go to my dental clinic! Now I’m facing a huge financial debt trying to pay back what Delta Dental had told me to cash in the first place, over a month after they sent me these checks! Why is this company run this way?? I swear as soon as I can I’m switching to a different company, because this is absolutely insane!
Reviewed Sept. 22, 2022
Hi. I recently purchased dental insurance from Delta. I purchased their most expensive plan. Apparently their customer service needs a lot to be desired. The website says payment overdue paper bill says payment not due. I cannot get in touch with anyone either over the website or the telephone. I would recommend avoiding this company unless they straighten this out immediately. Apparently you cannot get in touch with them as of September 22nd 2022.
Reviewed Sept. 14, 2022
No decent dentist or specialist will work with them, those few that do accept it are mostly sub-par providers, whose malpractice Delta will arbitrarily refuse to investigate. As a company, Delta does more harm than good.
Reviewed Sept. 13, 2022
They make it impossible to get a letter stating proof of Up-to-date payments and Current membership which is necessary for recertification in senior apt bldgs., food stamps, etc., etc. They don't even offer that service!!! Yet you're paying every single month. You've been paying thousands over the years...and they can't even offer this needed documentation.
Reviewed Sept. 7, 2022
Before my policy even started I called and canceled because none of the dentist in my areas will take this insurance. I had paid for a year upfront through AARP. They said they will not credit back your credit card. That you get a check in the mail within three weeks! So over $800 that I need for a new policy they will not give me even though I don’t even have an account with them with a policy that ever started! I had it escalated and they said they would try within 24 to 48 hours to reimburse my card and it’s been almost a week and no one answers the phone or calls you back. Horrible company to do business with and I don’t recommend them to anybody. And don’t get the HMO because those Dentists have one star ratings-get the PPO if you dare!
Reviewed Sept. 7, 2022
I broke my dentures in Dec. 2021. Work was done and forms sent in. Was told it would take a month to process. Was then told they would pay $644 of the total cost of $1800, but they were still missing info. Resent info again, and again, 4 or 5 times. Then 9 months later they tell me it's not a covered procedure! Why did it take them 9 months to decide this and what good is dental insurance that doesn't cover dentures! Also, on the rare occasion you could reach a person they were snippy and not helpful at all!
Reviewed Aug. 26, 2022
JUST GOT RIPPED OFF by Delta Dental. Months ago, I submitted proof that I had an emergency and showed a statement from the dental office that I paid out of pocket $1764. I submitted a claim to Delta Dental and I received a letter which promised me reimbursement of $100 (OBVIOUSLY) I SENT PROOF! Months passed and no check!!! I just called (again) about my check and I was told that I had to send additional proof (WHICH DR DID WHAT, ETC). I don't have the energy and time to fight over $100. Hope they send my $100 to the food bank--Christmas is around the corner!!!.
Reviewed Aug. 26, 2022
Use a different dental insurance company. The customer service is horrible, not helpful but argumentative. Not clear on what is covered or in-network or requires more documentation. I shouldn't have to purchase a service and have to fight for the service to be fulfilled when filing claims. This company should be sued for their misinterpretation or representation that this company has good dental coverage, THEY DON'T! I repeat THEY DON'T, I would check out other companies or ask your dental office if they have other options for payment. I do not trust this company and will be opting out of it the next time my employers open enrollment time (or in my situation, disenrollment time). Insurance companies like this one, is destroying our health system in this country.
Reviewed June 29, 2022
Terrible service. Trying to talk with somebody through their web portal about my deep gum cleaning. (My dentist suggest they are supposed cover it but they didn't). After one week, they replied someone will contact me shortly. After another week, they say shortly means one month. After two months, still no one shows up. I tried to contact with them multiple times and no one ever talk with me anymore. Most ridiculous customer service I have ever seen. Will never recommend to anyone I know.
Delta Dental Company Information
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- Delta Dental Plans Association
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