Delta Dental Reviews

I have Delta Dental Insurance through my Medicare Advantage Plan with Devoted Health which should allow for a root canal treatment. The first root canal endodontist in Delta Dental network examined and wanted me to see him after the first of next year. I had to go to a doctor in the network who would take me this year. The second endodontist in network charged $452 and Delta Dental denied this saying that a I had too many evaluations. This is actually the 2nd by an endodontist for the year. The code numbers and explanations appear spurious and are used to avoid claims. I have nearly $3,600 to be used for dental work and Delta Dental is choking the use.

They don’t care if they ever pay you back. Finding dentist that have not dropped them is crazy. No dentist want to deal with them and I see why. I had to pay 3000 dollars upfront for 2 procedures and now they don’t care how long I wait to get my money back. They said, "Well it may take 30 days or longer." I see the claim is done but they won’t pay me back. Ridiculous.

I have Delta Dental through my employer. Unfortunately, the dentist I've been going to for a long time decided to drop Delta Dental PPO and the situation has created a nightmare for me. I struggled to find a dentist through the Delta Dental website/call center because the information they provide is inaccurate. Their provider information has been 100% (and I really mean 100%) inaccurate for every dentist I've tried to look up. This sent me through so many dead ends and so much time wasted talking to dental offices due to inaccuracies. I'm guessing my employer chose Delta Dental because it's cheap, and if that is indeed the case they're certainly getting their money's worth.

My Delta is thru Medicare Devoted advantage and the reason I choose it. My dentist couldn't get over how great this plan was, but we were all deceived. They tell you your Dr is in network then find out he's not, they only reimburse a small percentage of at all and good luck finding a number to call, the contact me form never works. This company should be shut down.

The company does not care about their customers.. You can not get anyone on the phone that can help.. I had a claim that has taken over a year to settle.. As of today still not settled.. I have canceled my policy and moved on to Aetna a much better company.. I would not recommend Delta Dental for anything of your insurance needs.

A high percentage of their participating dentists have low reviews, and most refuse to accept the contractual rate, forcing me to pay additional out-of-pocket expenses for routine care that should be covered according to my plan benefits. When I try explaining this to their customer service staff, they consistently tell me to find another dentist. This is unacceptable and frustrating. I expect better service and support from my insurance provider.

For a long time I try to cancel my subscription and I'm unable, letters, phone calls to no avail. They are a scam. Phone, all Email fail to stop the coverage. They are laughing about they cover very little Is money thrown in the water. I can believe they are allowed to operate

Delta Dental Ohio raised their 2025 premiums by 20 percent. I would like to see your justification and your P&L statement and projections for 2025. Your elderly policy holders thank you from the bottom of our fixed income heart. Have you noticed what our SS increase is for 2025 - about 2 percent. Your increase is 10 times that.

Delta Dental is the worst company to deal with when it comes time to get reimbursed. I have been trying to get $60.00 dollars back since July 2024. I submitted all the proper forms. I even had a supervisor walk me through it after she sent me the forms via email. The workers there have no clue as to what is going on. They give out information without even knowing the correct answer. They sure know how to ask for their money every month. Buyer beware do your homework before signing up with this company. Bad news.

I have a Medicare Advantage Plan and, unfortunately, Delta Dental. While I am grateful for any benefit, the contracted providers are all low-rent offices with inadequate staff. Delta has the lowest reimbursement rates, which is why most dentists do not accept it. I take good care of my oral health. If I could find just one dentist who had a clean facility, with staff that answered the phone, or one who didn't consistently cancel appointments, I'd be a happy camper. Don't even get me going about my experiences in the chair.

This Company claims they offer coverage and there are no available dentists other than one with an “F” BBB Rating. The other office does not even have a Dentist in staff, only a hygienist. Months ago, I filed a grievance and was never responded to. I filed a 2nd grievance and was never responded to. I never received any dental services from anywhere. Healthcare.gov said to ask for my premiums paid refunded. 3 weeks ago, I was told I would receive a check in 10 days to 2 weeks. Today I called because have not received check. I was told it was denied. I asked about the grievances and was told they don’t accept verbal grievances. The Delta dental Rep in the phone NEVER told me to do it in written form. These people are dishonest and don’t have properly trained people in my experience. If you have any choice other than Delta Dental, go with the other Company.

Had no problem getting through to an agent. I have spoken to four in the last 8 days. I have sent 5 emails to their customer care and received ZERO responses. I am locked out of my portal. Allegedly a ticket was submitted to their I.T. department but that was four days ago. When I opened the policy in mid October I provided checking account and routing number. I was told it went through. Received email saying "thank you for your payment" and that I had enrolled in autopay. Two weeks later I got an email saying I owed another $25 because my payment did not go through. The finance department did finally waive the fee and told me to contact customer service so I could go into my portal to fix "their" mistake on my payment information. I feel like I am in an escape room but they gave me the wrong clues. I will definitley contact the BBB.

The Delta Dental member portal is a complete waste of time. I spent over 15 minutes trying to get help, and the process is absurd. You can’t even chat with a representative without logging in. If you don’t know your user ID, the site makes you answer a series of questions, and if you get even one wrong, you’re stuck. After a few attempts, the system locks you out, as if dental accounts are prime targets for hackers. Ridiculous! Calling for help isn’t any better—you’re placed on an extended hold with no resolution in sight. This system is broken, frustrating, and downright unacceptable. Delta Dental needs to seriously rethink how they handle customer service and access. Whoever the CTO is should be embarrassed.

From someone who has had their issues with insurance companies and wrote my first ever bad review for one of them, I wanted to balance that out by leaving a positive one. The representatives at Delta Dental have been amazing when I needed help understanding and disputing my claims. I really do not have another dental insurance company to compare them to, but comparing them to my health insurance company, the customer service representatives I have spoken with over the phone have been fantastic. I wish I could remember her name, but one even went back about a year in my billing and found multiple occasions where my dental office overcharged me, or billed me for services I never had performed. She was a rockstar and helped me to get some of the money back that I spent on overpayment. So, in a world full of less than honest companies, thank you Delta Dental reps for being there for your clients.

Horrible customer representative! She didn't do A THING that she should have done, instead she told us to do her work for her. I wish I had her name! Lazy, useless, messed up my son's dental appointment by assigning him to the wrong facility!!!

Lied to me re cancellation ability if move to new state when purchasing policy. Website does not allow you to remove payment method. Dishonest company. Won't cancel by phone or return calls unless buying policy. Do whatever they can to not let you dump them.

I retired and moved out of the State of Califorina. I have Delta Dental Premiere PPO, provided to me by my agency I retired from as a retirement benefit. I received dental care June 2024 and again in July 2024. I went to a dentist out of contract, which I can do as per my contract. I paid my deductible of 40 percent, after the non contracting dentist contacted Delta Dental for coverage informatoin. When you go to a non contracted dentist you are sent a check to give the dentist for payment of services. I never received the check from Delta Dental to pay the dentist and ended up paying a significant amount out of pocket for both visits all the while Delta Dental stated they had sent the checks in the mail confirming my address several times, also noting the checks were never cashed. They cancelled the checks "eventually" and resent them, I still have never received the checks, it is now October 24, 2024 (4 Months since the first appointment).

I needed extensive dental work and because of high dental costs in the U.S., I had my work done by Dental Solutions in Los Algodones, Mexico. I submitted a claim for $1330 for 2 root canals and crowns which were done on 7/23 and 24 on July 30. The claim form was prepared by my dentist. I never heard back from DD. On 8/13 I had 4 crowns and a deep cleaning for $920. I contacted DD and learned that my July claim had been denied for lack of proof of payment, and that I needed to resubmit it. I never received any notice of the denial or reason therefore. So on 8/20, I submitted the first claim with all forms and the second claim for $920 with all required forms, and a receipt for payment from Dental Solutions signed by their lead dentist showing I paid a total of $2250. DD sent a check for $975 with no explanation.

Delta misspelled my last name and it has caused 3 years of problems. They denied the claim because of the misspelling, and they tell me to redo the paperwork with the wrong spelling, which I have done twice. I have spent hours calling the dentist, sending in new paperwork, and looking up other ways to contact Dental. They tell me they will fix it and don't.

1- My dentist during the last six months has mailed 3 times a mail about my teeth evaluation which needs to be done to my Delta dental insurance, his last mail was on August 2024 and it was certified mail to the address provided to him by the insurance agent. 2- After several months and several phone contacts, my dental insurance still has not responded. 3- The job that needs to be done on my teeth is very costly. 4- If Delta Insurance does not respond to my dentist's mail and his evaluation, my coverage will end on December

MY dentist sent in a prework request for coverage. I am having an implant and a bone graft is part of the work. $557 my dental benefits sheet written by Delta says 80 % coverage, we got the pre work sheet back and they say they don't cover bone grafts at all. It's part of my benefits package work sheet that Delta prints up. False advertising? I will be complaining to my company, I am a retiree. Wonder if I can take this to small claims court?

Tried to get reimbursed through Delta Dental insurance company for 4 wisdom teeth pulled out. Akeso Surgery said I have 2 years to file a claim. Delta Dental said I have 1 year to file a claim. Filed the claim before a year, provided additional info requested. Now, 1 1/2 years later, Delta Dental says my claim expired. Both companies are unreliable and undependable. For all who reviews this message, please take charge of your claim and contact the service org (like dental surgery office) and the claims office (insurance company) early on and expeditiously and get the proper insurance claim/funding you deserve.

My son needed work after a small fall. Delta pays out a max $1000 per year. I pay that in coverage each year so basically we get zero coverage. What a joke. Health insurance has an out of pocket max. Then they cover MORE. Delta Dental has a coverage max then pays NOTHING. ABSOLUTELY NOT WORTH IT.

I handle the accounts receivable for my company and while the coverage seems to be on par or better than others, the portal to download invoices is horrible. For this reason alone I wouldn't recommend them. We're looking at another vendor for renewal in 2025.

Save your money, don’t do it. My experience is that I lost my job and Delta Dental failed to reimburse me for covered expenses from dental visits and recommended dental care that I received and paid for BEFORE my last day of employment. Instead, Delta Dental reimbursed the dentist even though the practice is no longer in their network. The dentist's office sent the check back to Delta Dental as they should have, and Delta Dental should have recut the check to me for reimbursement, but they did not. If you can find a good dentist, keep them. But please ask your dentist about the insurance providers that they accept and choose anyone other than Delta Dental. Delta Dental is the worst kind of insurance company that at times seems only interested in finding ways NOT to pay for covered care and services.

Went to the dentist assigned to me by DeltaCare for a crown. The dentist told me that my plan doesn't cover crowns so I called Delta while at the dentist's office and they could not tell me what my coverage was. Tried going on the Delta website but it stated that I had to call to find out my benefits. Since it was a front tooth I didn't want to go without a crown so I paid $1,630 out of pocket. This cost was for the crown only, no build up as there had been a crown there previously. When I got home I looked on my employer's benefit website and it clearly stated that I do have coverage for crowns.

This is a total scam. I had Delta "insurance" through my employer, and I needed an implant that is a covered (at certain percentage, of course) procedure. This outfit simply refused to pay even a single red penny because "we do not have a record of extraction". Do they have records of every single procedure ever done? No. Nevertheless, this generic excuse gave the reason to claim that I was born without that tooth. I know for a fact that there would be no gap if their claim was accurate. How I know? I had a front tooth knocked out when I was a teenager, and there is no sign that that tooth is supposed to be there. But these individuals are inventive. They even sent me a letter from a "dentist" without signature that I never had that tooth... Stay away from these thieves!

I canceled the plan at the end of January of 2024... yet they charged me a full years premium in February and refuse to refund. I am the trustee of a Trust that takes care of my sister... they refused to cancel without her permission... Their phone system is rigged with nothing but recordings. It asks if you can hear them ok...and when you say NO (or yes) the recording goes into the sales pitch and wants you to leave a voicemail. Their contact form when you're logged in never generates an email confirmation. The list goes on. SCAM SCAM SCAM, STAY AWAY!

Zero stars would be too good for this company. I wish I had read reviews before I selected them through my employer. I have been fighting a claim for 8 months. It states clearly in my coverage that the code 8680 is billable twice at 70% coverage. However for the last 8 months they have been denying my claim even though it states right on the bill that they are billing for code 8680 which is covered at 70% according to plan coverage documents. Also, every agent I speak to on the phone has stated that I am correct and it should be covered at 70%. This is not an insurance company. It is a fraudulent company taking advantage of people. Do yourself a favor and let your teeth rot and fall out before you do business with them.

The main problem with DeltaCare is that it's misleading. If you think you will be charged the prices on that list you will be sorely disappointed. You will find out the wrong way that the plan does not cover essential medications the dentist needs during the procedures or important procedures to take care of your problem. You think it's an isolated problem with one provider and discover it's the same with all providers. You're better off with a regular dental insurance, even if your out of pocket expense is high. At least you won't be misled and will know what you need to budget for. I would assign 0 stars if that were an option.