Delta Dental Reviews

My two front teeth were fractured when I drank from a water bottle. The hard plastic flip up straw bumped my two teeth and fractured it. Had to get two crowns, by the way I have had no previous crowns before. Proof of this was sent from my dentist office to Delta when claim was submitted. Then it was denied. No explanation given. After multiple claims being resubmitted back to Delta, and being denied, I (the patient and customer of Delta) had to call them to find out why it was being denied. First I called Delta and they said the claim was denied because these crowns were replacements from the original crowns. HELLO! What part of "I have never had crowns before these two" do you not get. Explained I never had crowns before. Was told that the claim needed to be resubmitted with notes saying that these are original crowns and not replacement crowns. Did that and it was denied again.

The worst customer service and website. The website has always had login issues. AND THEY CAN'T FIX THEM. Even on my cell, phone. So, you call them and they can GET nothing corrected, they have to submit a ticket. You are given a new phone number to call for everything. OH, question with the web portal, call this number. Issue with a bill call this number. Issue with mailing address, call this number. AND THEIR WEB site ALWAYS has some sort of issue that causes it to crash. Phone or lap top it does not matter. Try get help, it will take 7 business days for them to MAYBE get it resolved. OR EVEN UP TO 30 DAYS. I cannot be the only who is suffering through this.

The worst insurance company ever! I had a 6 month cleaning done literally one week before my technical 6 months was up and they refused to pay it, a whole week difference and they said “there wasn’t anything we could so about it.” Absolutely ridiculous. I now have to pay the full amount of the cleaning.

They absolutely suck. I have had a policy since December 2022, I bought it to supplement my Direct Reimbursement through work and cover Orthodontics. I got a renewal notice for December 01, 2025. I am in the process of finally getting braces this December as well. Delta Dental messed up the renewal and is saying I have a waiting period of 1 year for anything besides cleanings and Orthodontia again instead of rolling my policy over for an additional year! I have had the policy for 3 years! At $120 a month for 2 people it isn't worth keeping the policy for a $1500 dollar discount on braces.

What no 0 star?! Just the poorest customer service that I've experienced in 73 years! If you have had the misfortune of dealing with them (customer service) you know what I mean... Simply the worst. Two hours on the phone today to correct a problem that they created and still no resolution. If you expect even fairly decent service...avoid them at all costs.

Don't recommend. They have a 12 month commitment for veterans dental. They are not easy to communicate with and send messages through emails instead of a live Agent. I would not recommend this company.

Specifically got expanded dental to have better coverage. They denied a crown for my 15 year old's permanent molar solely based on the fact he’s 15 and not 16, even though the dentist said it was medically necessary. I’m paying a premium for insurance that refuses to cover “medically necessary” procedures. Scam!

Useless billing system. Avoid at all costs. Aside from the problem that Delta does not accept AmEx, I have had the most difficult time trying to pay monthly premiums. When I first enrolled, I set up autopay and made my first payment. After receiving notice of late payment a month later, I went in and made a manual payment. The portal kept crashing and erroring out when I tried to make the payment, but it finally seemed to go through and I got a receipt. The next month, I went in and it said no payment was due and I was unable to make any future payments. It said the same the next month. I came to discover last week that my Dental policy was prematurely canceled, so I was completely on the hook for expensive dental payments.

Have had this insurance for 2 years now, and can honestly say it's a joke, and not worth the cost. Coverage is terrible; the PPO plan is next to useless if your dentist is out of network...which is why I bought a PPO plan to begin with. I'm dropping the policy for 2026.

Worst insurance company ever. They do not pay claims. They find an excuse not to pay them. I had a crown that I had done and they refused to pay it. They said a person in their office reviewed and said I didn't need it. How does someone sitting at a desk know better than a dentist that is looking in your mouth? What a joke! Find other insurance elsewhere.

Overcharged a Medicaid patient by over $40 a month for several years on a plan that never should have existed in the first place due to coverage restrictions, then refused to make it right and openly said they would hang up if pressed further. Upon moving, their horrible portal lost change of address information and did not provide an accurate list of acceptable dentists who actually did accept the plan in question. I have not received dental care since 2022 despite being billed. When called on this issue, including previous customer service woes, Delta claimed that I had only called three times during five years, despite calling at least twice as many times within the past few years. They had my address listed as one that doesn't even exist.

Like all dental insurance, not worth paying and deductibles are beyond awful. Unfortunate that they prey on individuals that need it. Insurance always comes back needing more payments from you after your service. Not a fan.

Absolutely a rip off. Covered almost nothing when I needed a tooth removed and replaced due to an infection. I needed a bone graft to keep my upper bridge healthy, covered zero percent of that, covered 1/3 of the actual removal, covered none of the replacement tooth, none of the gum graft. I'm guessing companies go with this firm because of its cheap cost, but you really get what you pay for.

I believe this company counts on busy American families not making the time or energy to follow through with denied claims. I have to pay out of pocket for services to be reimbursed, hand-write claims forms and mail/fax for my family of 4. By the time I'm done that work, these claims almost always get denied, perhaps because a machine reviews the forms and not a real human. Often I get denied due to menial "errors" on the forms, not because my procedures aren't covered, but because I provide TOO MUCH information on the form (for example, unsure if the form wants a mailing or physical address for the dental provider, I provide both addresses - denied). By the time I learn we are denied, because Delta Dental does not notify me of denied claims and I have to remember to check back, enough time will have lapsed beyond the coverage period, and now I have to resubmit the claims forms AND file a dispute.

I am extremely disappointed with the way Delta Dental of California has handled my recent dental claim. The denial of coverage for a medically necessary crown procedure—on the grounds that it was cosmetic—was not only unexpected but also financially burdensome. At no point was I informed that such a determination could be made, and the lack of transparency and support throughout this process has been unacceptable. This experience has led me to question the reliability and fairness of Delta Dental’s coverage policies. I urge others to carefully review their plan details and be cautious when relying on this provider for essential dental care.

A simple hygienist visit and Delta Dental makes me pay $106 out of pocket. What is the use of insurance? If I go private I can negotiate better prices. Shit insurance. This is a con. Why do we have to put up with this?

I'd leave zer0 stars if I could. They reimburse so low I've been chasing providers and had to switch 4 times this last year because everyone keeps dropping them. There is a lawsuit against them by the California Dental Association about it.

This company in my opinion has the worst customer service, or lack of customer service. It is not worth the cost if you cannot use the benefits once you paid in for a year. I've tried emailing them on several occasions because there is no phone number to understand why my account is ineligible. Their response is in a secured message which doesn't work when I've tried signing in several times.

Delta Dental of NY is hands down the worst insurance I’ve ever wasted money on. Every single interaction with them feels like a fight. They deny claims for nonsense reasons, then make you jump through hoops to appeal, only to come back with another excuse. I’m tired of paying premiums for “coverage” that vanishes the second you actually need to use it.

Make sure you call your insurance company that covers the procedures to be done on you. Paperwork showed that I had insurance to cover work done on my teeth with their version of clear like braces called Motto. Thought it was all good, the service manager had me sign paperwork to have the work done to include a clause saying I'll cover anything that isn't covered by Delta Dental. I assumed that Aspen Dental called Delta Dental and all was good, until two months later after the work was done informing me insurance didn't cover any of it and for them to continue with me I had to dish out a difference of $4000. Saw a lawyer and she said I was screwed cause I sign that clause. Talk about feeling ripped off. I am a Veteran, couldn't get the Veterans Administration to cover the dental stuff cause I wasn't 100% disabled, but close to that percentage. Just make sure you are covered and don't depend or expect on Aspen to tell you, you aren't covered.

They have terrible customer service. They will send you to the grievance hotline where you will wait on hold for 20-45 minutes. They will give you misinformation and will not do anything. They will not hold the dentist office accountable for anything and contact you 2 days before they close the complaint and you will not have enough time to figure out what they say is needed. DO not pay anything to the dentist office upfront, they will say such and such is not reimbursed. Make dentist office submit first and bill you, as reimbursable procedures change and you will have no recourse. They will waste your time.

This was the best customer service I can remember in a long time. The information regarding plan benefits and billing was concise and easy to understand. I switched from another company where I was increasing frustrated and was very pleasantly surprised with the experience I had immediately with Delta Dental. I highly recommend this insurance.

I would rate a 0 if I could, I pay for the gold plan and I pay my premiums on time every month and yet they can’t be bothered to keep up their promises on paying for my fillings and exams. I try to call their customer service line but I can’t get anywhere because it’s ran by an incompetent robot. Worst dental insurance company ever. I’m going to switch as soon as I find a new company.

This company is horrible. Their customer service is non existent. An expired credit card linked to autopay caused me to miss a single $14 payment and my coverage was instantly cancelled. They sent me a new bill, I paid it, and it's been 2 months since and they refuse to take the required action on their end to get me reinstated.

I would not recommend Delta Dental online payments. They do not monitor their system and make excuses for people who program the payment system. It debited my my premium 6 times in one day! This caused my bank account to be NSF. The rep down played it, blamed the computer. They are deceptive and condone fraud in their company.

Delta Dental is horrible! I need extensive dental work done and they don't pay like they should! They won't even pay for anesthetic. They think that it isn't necessary. It is if you have anxiety like I do! My dental work is imperative but they consider it cosmetic. They want 1500 upfront and we don't have that kind of money and now I'm dealing with an infection. Shame on them! They're heartless!

Delta Dental became my dental insurance company when I started my most recent job. I had a dental emergency where I had to get a wisdom tooth removed and I had to submit my own insurance claim. I thought I would be able to log on to the insurance website to submit my claim, but instead, I had to maneuver through their website just to find a document that you have to print out and send in. This would have been fine if the document wasn't so confusing.

Ultimate scam! They denied COVERED procedure because "according to our records, you were born without that tooth". It's a total BS - if that were the case, the adjacent teeth would've expanded, and there would be no distinctive gap. Among other reasons. I filed a dispute and included my dentist's professional opinion. They responded with their "professional's" rebuttal. To make it short, scam.

Her name was Georgia. Customer service rep So rude and nasty. I pay a lot for monthly service and was. Denied a claim. I tried to explain that I pay monthly and she was nasty to me. Never have I ever been talked to like that.