Delta Dental Reviews

After waiting months for the policy to take effect, I took my kids to the dentist, who checked to see if we were approved to be seen before the appointment started. One of my children had impacted wisdom teeth and needed surgery. We went to the referred dentist who again checked to see if we were authorized for the removal. I paid our share of over $1200 and my son had the teeth removed. Now I am told that we weren't covered after all and I have to pay the insurance amount of another $1200.

We have had a terrible time dealing with Delta Dental. We have been given incorrect information during multiple calls, and conveniently, no notes were made in their system about the phone calls. We were clearly told that my daughter was covered under my plan, so her individual plan was not necessary. She went to the dentist and we received a bill months later because she did NOT have coverage. They have transferred us to supervisors and not explained the circumstances despite assuring us that they would, so we have had to explain the situation over and over again. They are not willing to help, but admit that the person was wrong about her being covered. They are awful!

I am writing this review as a warning to anyone considering a purchase of Delta Dental Insurance of New Jersey. I purchased a policy on 1/11/18, and decided to cancel it after learning that my dentist would work with me on the price of his services, which turned out to be lower than Delta Dental. I faxed a letter to Delta Dental requesting a cancellation of my policy on 1/30/18. I then received a letter from them explaining that my policy could NOT be cancelled until 1/31/19! So I have to keep paying $60.00 monthly for a policy I WILL NOT USE!

I cancelled my dental insurance with these folks as I had moved to Fla and Humana has a much better deal. I was told that probably could not stop the automatic bank account withdrawal for the coming month but would send me a refund for payment on a cancellation of the account. The rep said I would have a check in three weeks or a credit to my account. That was December 26, 2017. Today, February 13, 2018, I called them to see where the money was and was told it would be 8-10 weeks. I was told the first rep was wrong. This rep was obstinate and arrogant to boot. I talked with bank and they said they have problems with Delta on numerous occasions. I think they believe most people forget. I don’t so will file a fraud complaint against them. Quick to take your funds but not quick to refund when they overcharge a customer. That’s obscene! Be aware when doing business with this outfit.

I got a bill from my dentist for 3 fillings that I believed would be covered, at least in part, by the Delta dental plan had had and not used for the previous 10 months I had it and was paying for it. Nope. Not covered because there was a 1 yr waiting period for anything besides cleanings and exams! Is there any point in paying an entire year for something you can't use? I hate being swindled and Delta is a master at taking your money for nothing.

I am writing an article about Delta Dental insurance. This is what happened to me. I bought a policy through the ACA. I called the company, was referred to a dentist. When I learned I needed dental treatment I called Delta Dental again and asked about the cost of said treatment and got an estimate. Today, after having the work done, I was told that because I am an adult, they don't cover any dental services. I am an adult, I have no children. That is all listed in my plan. I think this is fraud. When I called the ACA people, they agreed. I cannot be the only person to have been through this.

ARRP Delta Dental allows 3 cleanings per year, probably because of the link between. Oral health and heart disease. Permits flexible scheduling, you see a dentist on half of the hygienist appointments. Premium have options.

Delta may have been the best dental carrier around but they were purchased by Horizon and now they come up with any reason not to pay. I needed a re-treatment (not uncommon) and they refused to pay my dentist for no reason. In fact, they tried to blame him for the re-treatment which could not be further from the truth. Be careful with them. They will not pay if there is any way they can point to a policy clause anywhere even it is of no relevance and refuse to pay. Be careful... Do not trust ever.

Do not waste your money on this plan (DeltaCare USA). I have never been so disappointed with an insurance plan. It is horrible. It only covers the worst facilities and doctors and most do not perform specialty work like root canals on your molars. And the ones that do, have horrendous reviews and we're miles from my residence. At the end of the day it really only covers decent dentists to get my teeth cleaned. You can pay less out of pocket to go get your teeth clean than the premiums. Hope this helps someone looking to make the right choice on dental insurance.

I signed up for Delta Dental after talking to sales reps who said there is a 6-month waiting period. Ordered insurance Jan 1st 2017, went to the dentist in June 2017. Got a full bill for $500 saying didn't complete waiting period. It's actually 1 year, except in certain cases in certain states if you can find and read all the fine print. While it is an insurance company, and we all know we're going to get ripped off to pay their executives and shareholders, they actively in the business of tricking you. If you choose to go with Delta Dental of Colorado, make sure you do your own research, get everything in writing, note the people you talk to (they always conveniently forget to record those conversations on the phone) and when. Not a transparent or necessarily trustworthy insurance company (no surprises).

I am under my wife's plan. I called in to switch to my dentist instead of hers...and they made it exceedingly difficult even though both dentists take their insurance. I had to be on hold for 30 minutes. This is the slowest customer service I have ever had to endure. It is unacceptable to treat customers this way, so disrespectful of our time.

As a Pastor, I needed dental insurance so I went with Delta Dental. Been with them less than a month, I have serious problems. Been trying to change providers for 3 months now- November of 2017. Done so by email and phone, with the promise that it has been done. Not so. Two providers are about the same distance from me. One, however, is an awful place. I will not go back. I would have canceled during open enrollment had they not misled me into believing the provider was changed. Multiple times I have been mislead that the change was made. How Delta Dental is still in business is beyond me! I have made one final request for the change, if not done in a few days, I will be filing a complaint with the Insurance Board in Florida. PLEASE DO NOT PURCHASE A POLICY FROM THIS COMPANY... YOU WILL REGRET IT!

Paid for 2018 dental coverage as addition to UCare for Seniors. In searching for a provider, have found the list of providers is padded. For instance, a dentist in Minneapolis Downtown Skyway only accepts those "grandfathered in." Woman who answered the phone at a popular clinic on Snelling Avenue in St. Paul said no longer accept Civic Smiles, & was so upset at the thought of the plan that she then abruptly hung up. Worst of all, found that Hennepin County Medical Center Dental for years has only pulled teeth, & only for very poor patients. Appears as deliberate fraud to list them as a clinic for UCare subscribers to have check-ups, cleanings, fillings & oral surgery. UCare takes no responsibility, as they've contracted-out to Delta. Forget about appealing to Delta. How did they pull-off an A+ rating with the MN BBB?

Short and sweet, these guys suck. Multiples Delta Dental offices in every state make things confusing. I had these yahoos on the phone with my dentist's billing department twice and they couldn't figure out how to verify my information. It took 5 months for a payment to be made, for a tooth cleaning. I'm embarrassed when I go to the dentist because of what a pain in the neck these guys were. My dentist deals with billing insurance companies and they'd never had such a hard time with anyone else, ever. I filed a grievance and they answered it by claiming to have addressed the made up claims I filed. Do whatever you can to NOT work these jerks and losers.

I took out a policy with Delta Dental over two years ago. I don't have issues with standard coverage. I read and understood what my coverage was. The problem and complaint that I have is with the coverage of a dental crown on a dental implant. My coverage was clear that they do not cover the cost of the implant but stated on my policy under limitation on Major Benefits - note 6. Delta Dental will not pay for implants (artificial teeth implanted into or on bone or gums), their removal or other associated procedures, but Delta Dental will credit the cost of a crown or standard complete or partial denture toward the cost of the implant associated appliance, I.e. the implant supported crown or denture.

I had work done on July 27, and I still have not been paid. I've called 25 times, excuse after excuse, I even called before treatment. Look out for Delta Dental insurance, the state of Ca. dental association sued and won a case in 2017. I think there should be a nationwide class action suit against Delta dental, it is owned by Aetna, they should be held liable too.

I got the estimate of benefits from Delta Dental which clearly indicates on how much they are going to cover. So I got the procedure done, after I got the procedure done and my dental provider billed Delta Dental, Delta Dental denied the claim. They said I need to first go through my health insurance (nowhere was this indicated in the estimate) and if health insurance denied it, they would surely pay what was indicated in the estimate. I made many calls between my dentist and the health insurance, and finally got my health care insurance to give them a call. NOW they are claiming that the tooth was extracted so the claim was denied and they will not pay for it. Huh? this was all clearly itemized in the initial estimate request. Horrible company. How can you not honor what you estimated? Isn't there law against this?

I went into the Delta Dental website to try and get ID cards, find my policy number, and find a local dentist. The website kept displaying an error message that I needed to include my city and state. Well both of those were included. This got to be a huge time consuming issue. Then trying to get ID's is a bit shady. They suggest you go into a dental office and give the secretaries the chore of determining a person's coverage. This to me is awful! Then the policy number is supposed to be a person's social. Well when I tried to register for an account online, the screen kept showing mine as wrong. I want a refund of all money my job has taken out to pay for this. This is wasteful!

My husband lost his job 8 months ago. We had a great insurance and couldn't afford staying with Cobra. My employer took me on his insurance and offered Delta Dental PPO. We read everything and it sounded wonderful. We went for a family cleaning and checkup to our dentist of 13 years. (We found out - out of network) A cleaning is only covered at 79 and nothing else. My son had a cavity covered at 25.— The dentist bill for cleaning used to be about 25.— per person. This time it is about 400.— for the family. What can I do? Nothing and I won't change dentist. Not happy at all.

I first entered DeltaCare (a Delta Dental product) through the Healthcare Exchange. I just went to one of their recommended dentists. Before I could be seen, I paid a $20 co-pay. Out of a $260 bill for a thorough cleaning and x-rays, the insurance paid $20! I've been referred to an endodontist for a root canal. When I called for the appointment, I was told they do not accept DeltaCare, only Delta Dental PPO. So I looked up endodontists on Delta Dental's website for their DeltaCare product. I live in a major city, and there are only 10 endodontists who accept DeltaCare -- and five of those are with "Dental Health Group" (which turns out to be Great Expressions Dental Centers). The reviews on many DeltaCare's endodontists are bad. And at least one reviewer reported that the office had to fight the insurance company for payment.

Dental expenses are just as bad as all other medical expenses and our teeth are No exception to what is important to us. With this in mind, there are some of us who have dental problems that stemmed from childbirth. My family members have had dental problems most of their lives and I am following them with this problem. My teeth are bad, I have lost nearly half of them and when it comes to eating meals, it takes me twice as long as others as I have no chewing teeth at all. Delta Dental says it will cover only $1000.00 per year for our dental needs when some of our needs costs are insanely high.

Delta Dental wanted my wife to change to a high plan dental insurance so a particular operation could be covered. We went along with this about a year ago. When it came time for the operation they made the accusation that the plan that we purchased wouldn't cover it. The money we could have saved from paying for the dental insurance would have been better than paying for an insurance that treats you as a naive idiot. The company should pay for the service and be pleased to do so. By writing this I hope that others will just say no; I'll get a loan from the bank to get the operation if I need to.

Delta Dental gave me a fax back saying a patient was eligible for her insurance and we did not collect her money upfront because she was eligible, then 2 months went by and we contacted Delta Dental asking why they did not pay for this claim? They said she was not covered on the date of service because she had not paid her monthly premium. THIS IS JUST WRONG!!! We as providers do everything we can to get paid by this big money making insurance company and they do everything to make it hard on the providers. Delta should be having to chase down the patient for the money that they told us we would get paid for, not me!!! Insurance companies has a racket going on and small businesses are suffering for their negligence. You made the error but they are passing the buck to the provider to make up for their mistakes. SHAME ON YOU!!!

We purchased dental insurance through Delta for our small business. After a long delay, we were told on 10/23 that were approved and would receive a welcome kit in 10-15 days. The negative part is that we were charged for a full month starting 10/1, even though there is no chance of using the coverage in October. When I pushed back and asked to have the start date on 11/1, Maria ** of Allied Administrators said management wouldn't approve it. Essentially we've paid a month for absolutely nothing and they could care less.

I'm on Medicare and needed to apply for an individual dental insurance plan. I applied to Delta Dental. First, I printed out the application form by hand (it includes personal ID info of SS and DOB) and mailed it, certified mail, to Delta Dental on August 11, 2017. As of September 8 received no response, so called my local post office to track delivery. They said it had been delivered to Delta on August 14. So I called customer service on Sept. 8 and the rep told me he'd check with the enrollment dept. to see if they'd received it but not yet entered it. Gave him my cell phone number.

After my first visit getting checkup and a cleaning, I started getting invoices emailed to me from Delta Dental about charges not paid. I took this information to the dentist’s office and they told me that I should NEVER be getting a bill for ANYTHING from the insurance company, and that what they were sending me bills for was procedures that are always written off, they just have to be noted on the insurance for legal reasons... But the patient is never supposed to be charged or sent invoices for these procedures and the billing person at the dentist’s office said the insurance company knows this.

My company plan with Delta Dental says Implants are cover. My dentist has sent them x-rays, chart notes and filled out all the paperwork. Delta Dental refuses to pay. My company assigned me an advocate ~ everything is correctly filed and my plan covers Implants. My company cannot force Delta Dental to pay even though they have the coverage under our plan. Delta Dental is not honoring their contract.

Delta Dental is the absolute worst. They will switch your claim from a white filling to a silver filling so they can pay out far less. They informed me my plan doesn't cover white fillings; who is still filling with toxic silver??? And since when does dental coverage pick through which types of services they should cover!

I have had an AARP Delta Dental. I pay $68 a month. For the past year they have refused to honor a $1200 Claim. They lied and said the Dentist refused to provide his charts and x-rays. I was provided proof that the dentist did indeed provide the information. It appears they had no intention of paying the claim and strung me along with a chain of lies for a year. I complained to State Insurance Commission and am awaiting the outcome. I've finally decided Delta Dental is a scam. They only want to collect premiums but have no intentions of honoring claims.

My top 2 front teeth began to break off in pieces this May 2017. Dentist said I'd need 3 crowns--2 for those teeth and one molar. I used to be bulimic. He could not bind them a 3rd time. X-rays were sent off; took a month to hear from Delta; they approved 1 root canal! Dentist tried again. Same **. The teeth break further, so he does the root canal last week. Tonight, I have a follow up appointment. Just brushed my teeth and saw that the filling/bonding he did is breaking off again. There's nothing there. He also said that because the teeth continued to fall apart, that he would submit x-rays and a treatment plan a 3rd time. If these near-useless cretins won't pay, what recourse do I have? They are almost useless.

Was told to get Delta Dental via the Veterans Admin. Been approx. a year now and they really don't cover much, but do not have any trouble collecting monthly fee while rejecting claims. Planning on cancelling service and would not recommend any veteran to apply for this service.

Delta Dental is not bad but they have a stupid policy of allowing 2 cleanings a year, 6 months & 1 day apart. As a result, over time, the dates change & the dentist I saw in May I cannot see this year because I leave FL the end of May & my allowed date of cleaning is not until June. Why not allow 2 cleanings per calendar year?

Delta Dental as with other insurances seems to always have a "way out" of paying for something that appears to be covered according to their paperwork. They take a long time when they make a payment to my dentist and it embarrasses me that my dental provider has to wait so long for payment on services he provided me quickly (if I needed it).

Delta Dental isn't costly but it covers nothing. I waited an entire year and it covered very little, a few dollars out of hundreds.

My June 13, 2017 dental exam and prophylaxis was initially denied for payment despite my calls to customer service and confirmation. I saw my assigned dentist after the confirmed date of coverage, June 1, 2017. This is faulty claim processing! I have had nothing but issues and misinformation in dealing with DeltaCare!

Delta, through AARP, is a good company but I just wish they'd cover certain tooth implants which would last me my lifetime. Other than that, I'm happy with this company.

As many other reviews have pointed out, Delta Dental is very difficult to work with in general. I have several friends in the dental business and the general consensus is that it is a lot of work to file claims with them and get them to pay. I have had several claims denied for crowns that were medically necessary according to my dentist, cracked teeth, filling failing, infection... but DD denied them. I have been on the phone with them many times as has my dental office to no avail! I will NOT use them in the future.

I signed up for TRICARE Retiree Dental Program through Delta Dental back in February 2017. When I first signed up one of my major questions was, "Is there a waiting period to get anything done." The representative obviously didn't give a ** about me or was trying to make commission because she lied straight her teeth and told me there was no waiting period. Finally I get the chance to schedule a dental appointment and today I find out there is a 12-month waiting period to use this piece of ** insurance contractor to get my caps done that I need. I was lied to and now I am stuck with this piece of ** company for 12 months? I cannot even use the insurance for what I need until February 2018 and you expect me to keep paying $140.00 dollars a month? ** NO.

If I could choose again, I'd rather go without insurance at all. They are horrible with customer service, responding to issues in a timely manner or at all, & all they want to do is take your money. They had no problem taking my monthly payment without providing the services that I am entitled to all because of a 'system error.' For MONTHS I went paying my monthly premium but was denied the use of my policy. I spend months attempting to get it fixed, being on hold for over 45 minutes at a time, and somehow the supervisors were never available or they were the wrong team to handle my issue.

This company will not provide estimates for service in a timely manner. You need to send the request twice if not three times. Every time my dentist sends in a estimate for treatment they never so call get it. And it is not just my dentist. I thought it was my dentist doing it so I changed and my new dentist is having the same issues as my old dentist. I love having to wait to approve a cracked tooth for treatment.

I thought Delta Dental was good dental coverage, I've had it for 10 years, and had very little problem until the last couple of years. I went to a dentist for work under the impression that my insurance covered at least some of the costs. I have gotten porcelain crowns before, never had issues with insurance paying. This time the dentist office charged me FULL price, and then some. If coverage changed this much, I should have been notified, but I wasn't. Suffice it to say, I am not happy with the coverage and dentist office. I feel like this is a big scam between insurance and dentist.

According to our policy, we are supposed to get $1,000 per kid for orthodontics, but Delta is extremely fond of our money and has gone out of their way to convolute the process as much as possible to ensure that we never see a dime. Long story short, I have submitted claims twice, was told by a rep a few months ago that my orthodontist needed to have some sort of number which he does not. They then contacted my orthodontist directly. I called Delta today, and guess what? They now have NO CLAIM ON FILE. It is as if I never submitted anything. To say that I am furious is an understatement. Thieves and false advertising. I am going to try calling again to see if a different rep might be more helpful and will most likely try submitting a claim a third time but I am not hopeful. They did the same thing to me with the last kid and I just gave up the last time.

Denied coverage for my 4 wisdom teeth to be surgically removed in the hospital. One month later, they "decide" I need it in the hospital. The oral surgeon tried it in the office in January or December and my body literally had a sort of seizure. I'm a 22-year old who has Asperger's. I NEED it to be done in the hospital. They didn't even pay the oral surgeon for the attempt in the dental office.

I was thrilled when Kaiser started offering dental insurance for my CalPers medicare advantage plan. I signed up immediately and paid $14 a month for several months, then I found out what a fraud is. It is not insurance. DeltaCare is just a dental discount plan. They offer you free exam, x-rays and cleaning and then there is a 'discounted list' for other benefits, but the dentists on their list are all corporate chains and they will not do the free cleaning. They want to upsell you to a $1,000 periodontal cleaning and DeltaCare doesn't care one bit. They get their premium so they don't care how badly these dentists rip you off.

My husband works for the state of Illinois for almost 30 years and retired five years ago. This is the first time that he has had to have any work done. He needs a crown. However AR dentist and Branson West Missouri Dr. ** and any other dentists are refusing to wait a year or more for their payment from Delta Dental of Illinois, therefore they're requesting that we pay upfront for any work done and then the check will be mailed to the dentist and the dentist will reimbursed us. Why should the check be sent to the dentist if we're paying it out of our own pocket. Is this the way that Delta Dental in the state of Illinois are keeping things off the books that there's trouble like if I did this I would be in prison for insurance fraud.

Dentists in my area discontinuing participation in my plan. My plan offers a maximum dollar coverage PPO dentists and a maximum dollar amount premier dentists. Last year had to leave dentist that was a PPO. Dentist did not offer coverage for both parts of my plan. Very, very difficult to find a reliable dentist that accepts both parts. In my area I do have a couple of "huge dental groups" such as Delta Dental that accepts both parts of my plan. I have heard many horror stories regarding the competence of the staff. I have also heard the reason dentists are backing from one or both parts of my Delta coverage. It's $$$. If Dentists participate in Delta Dental...they should not have a choice.

The company has never disputed a bill and payment is made sufficiently to the doctor's office. Premiums are reasonably low and % rates are pretty high.

What I cannot understand is the insurance will happily pay for a plate to replace missing teeth, but refuses to give any allowances at all for implants. Plates are bad for the existing teeth that they attach to and slowly ruin them also causing these teeth to be pulled and thus a larger plate made and more teeth ruined and pulled, until eventually the patient is wearing dentures. In the long run that costs more than just replacing the original lost or pulled tooth with an implant. Less money and pain and suffering for the patient, their client. No one wins.

The worst insurance company I have ever dealt with. I accidentally signed up for the HMO instead of the PPO. It was the biggest nightmare. My son is 8 and they assigned him the same dentist as myself, I am 32. When I asked why he was not assigned to a pediatric dentist they told me their insurance policy considers children over the age of 7 to be an adult and do not need to see a pediatric dentist! I was floored, since when is an 8 year old an adult. So I made the appointment with the dentist they assigned him to. I was told they could give me a referral to a pediatric dentist. Which they did, however, the HMO doesn't cover any pediatric dentists in the area. Not even the pediatric dentist that is in the same company/network as the one he was assigned to.

I went to the dentist Feb. 20, 2017 and called Delta Dental to make sure I was covered (the dentist also called) and was told I was covered. They denied the claim and when I call was told they should have paid it and the claim was being resubmitted. That was March... They denied it again. It is now May and I've called them 7 times or more and each time they tell me the claim has been resubmitted to wait up to 30 days. I've explained to them that they always tell me that and nothing ever happens. I've been told a few times ago when I called there was a computer problem and I would have to wait till it was fixed. I explained to them I was on a waiting list for heart surgery and needed to get the dental work completed before the heart surgery.

I went out of country to Dr. ** in Tijuana Mexico for two implants and the total cost was 1/10 of the cost compared to the cost in the USA. The first half of the surgery was completed and I submitted my claim. After waiting the required six month, I returned to Dr. ** in Mexico again to have the implant installed. I again submitted my claims for services rendered on Jan 13th 2017. After multiple telephone calls and multiple letters sent for reimbursement, I finally received 692.50. They say "It has been 5 years time limit before it can be redone. That time has not yet passed. You are responsible for paying for services received after the time has been reached."

Good service and claims processed correctly and timely. There are a good selection of providers and coverage of services. I highly recommend Delta Dental.

Delta Dental is ok as far as Dental Insurance is concerned. They have many different policies and so it is difficult to mark them up or down as their products differ. Example: I am the primary member and have $2,000 to spend each year but my husband only receives $1,000 in dental benefits. Personally I think he needs his teeth just as much as I need mine.

Terrible for how much I paid each month. Not good coverage. I really like Physicians Mutual for dental. You have to be with Delta Dental for about more than a year before they cover certain procedures okay.

Excellent coverage and it paid for most of a filling. The coverage increases every year until everything is free including expensive things like crowns. Also, the customer service is pretty good and the premiums from my paycheck are reasonable.

I never signed up to Delta Dental. I use its other company for my dental the last 2 years. They stole my auto pay information from the other company and are charging my account and premium that I didn't sign up for. I spoke to them and they can't find my account and I have written them. They are causing me to close my bank account because they stole almost $80 from me in 2 months. I see no end of them stop taken my money. I get nowhere with them on the phone or the mail. I am thinking of contacting my lawyer on this illegal transactions.

The dentist industry is one of the biggest rip-off business in today's marketplace. I've read the Yelp reviews on new patients signing up with an HMO plan -- the dental office Administrator or doctor is willing to accept your insurance plan only to try to rip you off by telling you that you have a lot of cavities; need a root canal; or by charging inflated rates for getting your teeth fixed. This actually happened to me at a dental office this week -- I had only one cavity and they wanted to me to get a cap at $600. I said no, I would just like to have the cavity filled... and then when it came to get my teeth cleaned the dental assistant only polished my teeth (when I should have received a regular teeth cleaning and then the polishing would follow afterwards).

We've had this insurance for many years thru my job. Now that I'm retired, the premium for the 2 of us became 3 times the single cost!! I was told that's because it is family coverage. How many retired people have children to cover? I didn't mind paying for co-workers' coverage for children while working. I canceled my husband's portion. Yet the whole amount was still taken from my charge card for 6 months in advance and then they didn't pay his cleaning. It took too long to get corrected.

I would like to see better coverage for certain dental work. Even if they had to raise the premium a little it would be worth it. They don't pay enough for procedures, therefore a lot of people get their teeth pulled because it's cheaper for them. They can't afford to save a tooth or teeth. Also, I would definitely like to see braces covered at 90 percent.

Calls to Delta Dental always answered in a complete manner. They are professional and helpful staff. Claims processed quickly... Never had a problem with dentists when going for treatment with Delta Dental as an insurance company.

My coverage is through the (so-called) Kaiser Senior Advantage health plan for those with Medicare. But, dental fees are still outrageous, particularly for those on a limited income. Also, customer service at both the corporate level and in individual offices often leaves much to be desired.

I have had Delta for about 15 years. I never had to worry about appealing a claim or wait for their approval to get services done. My interaction with the company has been minor, just to request an insurance card.

I canceled my plan at the end of Feb. It was set to start in April. I was advised I would receive my refund within 10 days of cancellation. After continuous times calling and being told I would need to wait for a supervisor to send the refund request to billing which would send my refund out that following Friday. Yea right.. I just receive my refund check on today (5-1-17) and was unable to cash it... Go figure. Now tomorrow ill spend wasted aggravated time on the phone. I've decided I will never use Delta Dental again. I would tell my friends about this plan. Well so much for that.

Experience with Delta Dental has been very positive. The company is professional and takes pride in great service and works at keeping the pool of Delta Dental dentists numerous with some of the best dentists available. Costs are always a concern, and I'm confident that Delta will do what it can to keep those minimal. Competition is good but I am currently very satisfied with Delta.

Must carry the insurance for a year before they cover much of anything. I pay far more per year than I ever get out of the company ($42.80/mo). My dentist is a participating dentist but I always owe balances just for routine care twice annually. I am talking cleanings and checkups. Expensive for all the more coverage they provide.

I went to get my teeth pulled and got dentures and they were very helpful and easy to use. I didn't even have my card and just by contacting them the office had my policy information and was able to put through my claim quickly.

As with most dental plans there is a cap and limited coverage but this is a good company. Good coverage with reasonable rates and prompt claim processing. Good network of dental providers in my area.

Covers what you can afford not what you can't, like oral surgery. If you have good teeth it's fine. Only covers up to $1000 and it doesn't take long to get there.

Good coverage compared to other options available to retirees. Delta was what I had when I was working and the company paid into our coverage, so of course it was much more comprehensive in its benefits. Other plans cheaper but have much more limited benefits.

Everyone was really friendly. I was just in for a cleaning and the technician was very nice and not in a rush. The doctor came in when I was finished and checked me over and said it all looked good.

I like the preventive full covered treatments each 6 months yearly check up. I did not liked the 6 month waiting period for full coverage that if you start with the plan it will not cover you for emergencies.

Delta Dental is a great insurance company and has amazing customer service. They cover copays and other services and products, too.

I feel that Delta Dental should pay more on procedures such as root canals, crowns and tooth colored fillings especially on teeth that show when you smile.

I don't know how their regular insurance is but don't buy the discount card unless you verify the dentist will really take it. All the dentists on their list said they would not take the card except one and then he changed his mind after one visit. So we did get some work done but then were left out in the cold. But at least Delta was good about refunding the $72 card fee.

My employer decided to use Delta, I paid my monthly dues. I confirmed a dentist was in their system. After 10 painful office visits I discovered they billed my credit card 100% for items that should have been paid in part by Delta. This information was taken to my employer who referred it to Brown and Brown who were to address the issue with Delta. Months later I have received no reply from the dentist or Delta and the Dentist is still on their provider list.

I terminate a personal policy with Delta Dental by not paying the premium to renew the policy. I had acquired a Delta Dental policy through my employment, so they knew that I had another policy. However, they continued to demand payment and threatened me with a collection company. Hidden away in the policy is a requirement that a written letter needs to be sent to them to terminate. I believe this is VERY POOR customer service. Be careful of the scams from insurance companies.

We found that the premium to coverage ratio for our Delta Dental of Wisconsin policy was very poor at best. When I attempted to cancel the policy, I was informed that it had automatically renewed and that I was therefore obligated to pay premiums for the next year.

This has been a terrible dental insurance to work with. Poor coverage to no coverage. When my husband had all teeth removed and the best dentist to cover it was denied payment, we decided to pull his coverage. Delta dental won't allow it even though there is nothing that can be done for my husband coverage wise. We will have paid $12,000 out of pocket for his dental work and an additional no use dental coverage payment. Recently due to the expiration of our card, Delta Dental was not able to automatically withdraw our payment. I paid it online and specified on the form no automatic withdrawals allowed. Our contract is over in June 1. They are automatically withdrawing in spite of my instructions. This coverage and customer service is terrible.

I mistakenly signed up because I had to on Obamacare website. They never sent me a bill for three months and I did not think my account was open. They sent a bill after 3 months for all three and I said I need to cancel. The woman said, "Hey you might as well go get a cleaning before I cancel," so I did and they did not cover it. Unbelievable. They also do not cover a lot but all dental is that way.

Delta Dental really needs to be put out of business. I have gone as far as complaining to the department of insurance about this. These people aren't straight with you as to when you're 'allowed' to get treatment for your dental problems, as all they do is lie to you, say "you're fine," next thing, you're getting a bill for what they told you was covered. For one cavity I was given 3 different answers as to when I was allowed to deal with this and as to when I would get this covered. To top that off I've been told that I will only be covered for an amalgam filling, which after much research is a mercury filling that poisons your body. This plan preys on the ignorance of the insurance consumer and their only goal is to scam you out of money.

I have tried to cancel my policy three times. Once I was informed it was against their policy to cancel since it's a year contract, I was then given the policy book. According to their policy book page 15 of 24 under Cancelling this Policy 1, you become covered under a group dental plan offered at work. I had started a new job that offered benefits and I signed up. I called Delta Dental on March 17, 2017, at 7:02 am. I was informed to send out an e-mail and I should hear back in a week as it takes a week to process. I asked for my policy number and put that in the e-mail dated March 17, 2017, at 7:14 am. I received an e-mail back from Dustin ** on March 23, 2017, at 9:49 am stating he could not find the policy.

This is scam. I paid for a year and received ZERO out of it. Every claim from my dentist was denied. I have been trying for months to cancel the policy, and they said it was canceled, but keep charging my checking account every month. -- I suspect I will have find out who the top manager is and name him in a small claims lawsuit to get my money back. It's a criminal operation that no one should engage.

I have had this insurance for five years. I have filed a total of 6 claims. I finally talked to someone today. My claim was pulled for a review. I have to file it again. No explanation as to why, but I got a letter and now they are raising my rates. The six claims I filed were all for the same services the same day. So really I only used the insurance one time. Just can't get them to pay my claim.

Delta Dental is an unexisting service and not recommended. I called two different customer service number for Delta Dental and I have not been able to speak to an actual person. The service is frustrating, giving just basic information and no option to speak to a representative. I have not been able to retrieve/change my provider. We are now approaching the end of the first quarter of 2017 and I still haven't been able to get the service.

Stay away from Delta Dental Insurance... Run! I will have waited six weeks to get approval for work on a crown. Delta is an expert at foot dragging to approve dental work... Terrible customer service and long waits on phone just to get excuses for their delays. They have had my last pre authorization claim for a month and I was told today it will take two more weeks. I have owned a large company for many years... Lots of great insurance companies out there... but not Delta Dental. This insurance is thru my wife's employer USFS. We are paying for the highest coverage with a big rate and having to fight to get work approved. THIS IS THE VERY WORST INSURANCE COMPANY I HAVE EVER DEALT WITH.

I have been submitting my claim 6 times for 2 visits to the doctor, all over again. I have not received any feedback for the second year. I spent hours on the phone with customer service and every representative was giving me different explanation of why my claim was not processed. Finally after 2 years, they denied my claims with some bogus explanations. Delta Dental is just taking advantage of the fact that it's international clinic. So, out of the $15,000 I have spent in the international clinic, this insurance does not want to pay 13% of the cost! The clinics in US estimated the entire work to $50K! Ridiculous. I will never have that money. Avoid this insurance. Worst Dental insurance for International Claims - Ripoff!

They are not covering a claim for a dental procedure I had on Aug. 29th. I have spoke to 2 associates from Delta Dental that said originally it looked like I hadn't paid monthly, but that they were looking at an old Delta Dental account I had. They were able to see that I was up to date with all of my payments. They both (one associate) another a manager - said they would correct the info and resubmit the claim. I was told by the manager that nobody had scanned in my claim and submitted the info. Recently, I received a letter saying that I was denied again because lack of payment. Apparently no one corrected my account. I have paid for all of the months that I had coverage. I have made numerous phone calls and spent countless hours trying to get this corrected. My dentist said that they want me to pay out of pocket ASAP. I am getting very frustrated trying to get someone to correctly take care of this.

This company is a scam. I signed up for insurance through the Marketplace Exchange back in 2015. I thoroughly reviewed all documentation about what procedures were covered and thought I got a good plan. Although some of the more serious procedures only covered 50% (Root Canals and Extractions), it did seem to cover about 80% of the other procedures. When I had to have 2 teeth removed last year, come to find out, they would not cover the extractions at all. There was a clause in my policy that stated they only covered extractions up until the age of 19! I'm a 40 year old man! At no point in my signing up with this policy did anyone even mention this nor did anyone catch the fact that this policy would be useless to me. When I had to have a root canal, the same age limit was in effect. I have cancelled my policy with these crooks and I would recommend to anyone NEVER to choose Delta Dental as their insurance provider.

This company is one of the best examples as to why the Insurance Industry is rated lower than Used Car Salesmen. I can only pray that our new President can find a way to fix this Industry as a whole. DD's 'fine print' excludes items that most dentists will perform as part of your routine dental health. This results in getting bills after the fact for things that should have been covered by the insurance. I can see I am in good company as every other rating for DD is one star like mine for the same reason. It is as low as you can go and still give a rating.

I am incredibly upset with Delta Dental. We have double coverage (two policies). I checked before my husband had treatment and was told it was a covered expense. My husband had implants for three teeth. We were required to pay up front for them. We did so as he had gone quite some time without those teeth. It was hard for him to eat, he kept biting his tongue. So, we went and had the teeth (implants) done. The cost was $12,000. We worked for over a year trying to get payment for this. We were told it was denied. Filed against the decision and it came back they would not pay.

When I checked my bank account last month, I found that my monthly premium had DOUBLED, without notice, from $48.55 to $95.10. When I called the Billing Department I listened to, "Your call is very important to us," for over an hour. Then the representative had such poor English she couldn't understand me. I asked to be transferred to her supervisor, which meant another 15 minute hold. She said she had it straightened out. This month the same scenario. Changing Dental Policies.

Delta Dental is nothing but a scam of an organization attempting to take advantage of the current insurance interest in the US. They have a list of exclusions as long as your arm but never really make it clear what they will cover. A cleaning costs $120. Why would anyone pay $40 per month when they don't cover anything other than cleanings? The plan I have is capped at $1500 annually but I never get there and when I do, they figure out a way to claim the service is excluded. DELTA DENTAL SUCKS! Don't be fooled! Spread the word.

Delta Dental has got to be the biggest scam of an insurance plan. I received a bill in the mail today from my dentist for $175 to cover the cost of full images. The last time I got full images was three years ago, at a different dentist, and under a different Delta Dental plan (different employer). Delta Dental rejected the claim stating that I couldn't get full imaging more than once every five years, even though this was a completely different plan, under a new employer! According to them, all of my history carries over so they "can see I got them within five years." It was like they were trying to insinuate I was trying to scam the system. Delta Dental is the only dental plan offered through my new employer, so I had no choice but to go with them. This is absolutely absurd, stay away if you can.

Signed up for DD Ins. They provided 18 local dentists. After calling all I could find that was in business, 1 would take their plan. The only one that would is horrible and is considered very bad. DD could not tell me which dentists took their plan and it was up to me to call every dentist on their list. I spent a month trying to find a dentist but the money spent on insurance was now worthless. Beware of Delta Dental, their customer service is absurd and unhelpful. Said it was my fault for not calling all the dentists first before paying the premium.

The absolute worst insurance scam out there. I can't even find a dentist that doesn't require me to pay first then wait for reimbursement from Delta Dental, which never comes. I am better off without it. All the dentists who take Delta Dental are just high priced dilettante dentists.

Pimps out unnecessary services - since when do insurance co. push you to keep using your benefits unnecessarily?? - so they & dentist can keep profiting from you w/ substandard work/materials so you're forced to keep going back. Zero quality or service from customer service or in network dentists - Better chances as a foreign medical tourist - 5 star resort & same quality work. 1/10 the price!!

Came home from work this evening and found several notices referencing dental visits going back to 2014 through May 2016 requesting payment of almost $1600 by 11/22/16. The notices are titled "submission error". Of course I will be following up but this is a nasty surprise. Delta Dental has refused to pay the dentist directly so I always have to process the check through my account as the checks are payable to me, then write a check to the dentist. Hopefully this is all this is... no further information provided. Terrible customer experience - a nice billing bombshell!

Delta Dental represents themselves as insurance & can be obtained through the Health Insurance Marketplace. A representative from Delta Dental explained to me that it is not insurance, but rather a "discount plan". This was in response to a complaint that they were not paying their claims. The response was that the dental provider, may give the discount at their discretion & is under no requirement to submit any patient info or claims to Delta Dental. When I attempted to cancel the plan, I was told that since I got it through Healthcare.gov, I could only cancel through them.

If I could have chosen zero stars for this company, I would have. My husband and I signed up for dental coverage with Delta Dental. We paid about $75 a month ($864/yr) for both policies. In the year that we have had that coverage, DD paid $236 in benefits and we ended up paying over $1400.00 for things like check-ups, and fillings. Please, please, please think twice before you sign up for dental coverage through this company.

I came to Delta with School District insurance needing new dentures. At each appointment, my dentist had no recollection of who I was or what he had recommended in the previous visit. After beginning over and changing the plan, this wore me down (after over six months of driving over 50 miles to appts and paying a fortune in copays), I told him to just return my original dentures. He was able to do this only with the uppers leaving me with mismatched teeth that not only did not match but looked awful. When this became intolerable, I paid out of pocket for a new denture. This was the worst experience I ever had with any kind of health insurance. Do NOT use DELTA!!!

I started a policy with Delta Dental to cover my family's dental health. Very simple math. Most dental health is preventative (making sure you don't have problems) or restorative (fixing a previous fix, like redoing a filling). Delta costs me $250 a month for my family and cover 10% of the costs of preventative or restorative care. The level of coverage for the monthly cost is staggeringly poor. My Delta Dental charges for the year are more than my dental health bill even though I'm paying 90% of the costs of care direct to the dentist.

Unfortunately our school district chose this company for the employees. I had to have three teeth extracted in order to save my gums. I could have paid more for dental implants that would not be covered or a bridge that was supposed to be covered. Of course I have the bridge. My DDS turned in the claim and after not hearing from Delta Dental for a few months they called to see what was going on. Delta Dental denied receiving the claim. (Of course.) NOW Delta Dental is refusing to pay the claim!! I already paid out of pocket $3,000+. Now they are asking for more x-rays PRE procedure. Like I am supposed to reenact this? If a bridge is considered 'cosmetic' I don't know what planet these people live on. Really???!!

After my husband woke up with a severely abscessed tooth we decided it was an emergency. His face was very swollen along with his gums. Several phone calls to dentists in the area we live and we had no choice but to go to Western Dental. So after $344.00 on MY Credit Card, a pulled tooth, antibiotics and four hours of waiting for the doctor to figure out how to pull a tooth... we were finally done and headed home. This was only the start of a miserable experience with Western Dental and Delta Dental. Who knew that since our insurance could not be verified on a Saturday, we would end up paying out of pocket.

I had a low cost dental policy that paid about 20% of my dental expenses. In order to get my dentist paid more and my own out of pocket less as well with the likelihood of crowns needed in the next year or 2, I contacted an health insurance broker in Cedar Rapids and got a new policy from Delta Dental that cost me twice as much. They assured me that crowns would be covered after a year. After a year... my dentist submitted a pre-auth and they turned it down because I hadn't had the policy for a year. I had had the policy for 14 months. Then the big bomb.

$10,000.00 with a deductible of $50.00. So far this year I have used $248.00 in dental benefits and leaves remaining benefits for 2016 in the amount of $9,752.00. As it stands right now I have to put down $1,475.40 for this surgery to be performed by the oral surgeon.

I have never experienced anything like this in my life. I had an extraction done and Delta Dental denied the claim with the reason that I was to old for the procedure... WHAT! That doesn't make any sense considering that I am 48 years old. They are currently automatically deducting the monthly premium from my account when I am not setup for automatic withdrawal. They are taking it without my authorization. I have tried calling about this only to be told that their systems are down, they cannot help me and that I should keep trying to call back to see if it's back up. No offer to call back when it's working. This insurance company is a joke and I advise EVERYONE to stay away. Wish I could give it -50 stars.

We turned 65 last summer therefore we lost our dental insurance provided by the company we retired from. We were so pleased that we could get Dental coverage through our insurance benefits provided by Tri-Care For Life. Our pleasure has been short lived. We had dental coverage for 35 years through our employer and during this time had different carriers. No complaints on any of them. Since paying for Delta (which I don't know why since they pay for nothing!!) we have had nothing but headaches. I am under a periodontist care and have to visit them 2X times per year and as per the periodontist - visit my regular dentist 2 times per year also.

I paid one year premium in full, in Jan 2016. My agent told me there was a one month wait, before benefits kicked in. Today is July 26, 2016. I had my x-ray and teeth cleaned. No anaesthetic, no special tools. I was in the chair for under 2 hours, including x-ray. Delta refused to pay the dentist - they added a one year waiting period. Between a greedy dentist and an insurance scam, I paid nearly $2000.00 out of my pocket today. Thanks Delta! I hope your teeth fall out!!!

I have had Delta Dental insurance for 20 years because I am a teacher and this is what our school mandates we use. I paid my own way through college, no help from parents. I had no dental care as a child. After teaching for 5 years to save up a down payment on a home, I was so excited to get braces to fix my teeth. I have been ashamed of my teeth from the time I was a teenager. I never smile because of how bad they are. When I went to use my insurance, I was told that it only covered orthodontic care for children under 18 years old.

You'll spend more money by your second month of premiums than you'll ever get in coverage. They basically disallow every possible treatment except a first visit or annual checkup (with no treatment) which many dentists give away for free anyway to attract new patients.

If I could mark no stars I would. This insurance has been an absolute nightmare! Since day 1 I had issue with the billing. They cancelled my policy twice for no reason when they received payments. They missed sending me at least 3 invoices because of computer glitches (thank god my payments are automatic). No one in customer service ever seems to be able to help you. My account manager never gets back to me. They denied claims for no reason. Customer service hangs up on you. And now yesterday I was on hold for 1 1/12 hours with no answer and today for 1 hour and 47 minutes with no answer.

I just noticed my Delta dental plan was cancelled. I had it on auto pay and signed up through the marketplace. I went on Medicare effective June 1 but this was handled separately. A claim was unpaid and I just realized they did not take the payment in June. Are they not supposed to tell me if they cancel??

This is my first review ever. I am completely dissatisfied with the service, or lack thereof, from Delta dental. I have been trying to get a claim for my daughter's ortho appliance paid for over 3 months. I had a different insurance when the appliance was placed. My company switched to Delta Dental in January of this year in which Delta should have taken over the claim and paid the dentist. It is now the end of June and still no payment has been made by Delta. The dentist's office has had to resubmit the same claim information multiple, multiple times and the claim keeps getting denied. Either no one at this company is smart enough to get this issue resolved or it's a tactic to delay payment (which is my guess).

We just moved to Florida a year ago, and shopped the market place for health insurance and dental insurance. We currently carry DeltaCare. We pay the monthly premiums to have insurance. The health insurance is expensive but worth every penny spent on it, but the dental for a lack of better words, sucks. We have had DeltaCare since the beginning of this year, 2016. In March we were in an emergency to get our 10-year old daughter to the dentist, because she had an abscess above a tooth. Come to find out our general practitioner dentist, which is assigned to us through DeltaCare, does not see children under the age of 14. They called their sister office, once again to find out they do not see children under 14 there either.

I've used Delta Dental for years and have had little to no problems. However, the DeltaCare policy, which my company switched to, is a nightmare to navigate. If you want a basic dental cleaning, you must visit your "primary" dentist which, DeltaCare has chosen for you. In my case, the dentist chosen for me was nearly an hour away. You are able to change your "primary" dentist, but that takes 1 month to take effect. Within that one month, you are not covered by anyone but the primary.

In 2016 I've been to two Delta Care DD's who refuse to put in two $120 crowns. They both refuse to work on me because they're "buddies" who don't work on each other's patients. They will however let me spend $850 per crown if I agree to crowning 30 teeth ($25k). I finally confirmed Dentist #1 after visiting the University of Washington School of Dentistry who confirmed there are no $129 crowns available in dusty wide. So I played along with Dentist #1 who then claimed he would pull the top teeth and put my in dentures. The denture specialist he sent me to claims I only need 2 crowns... period, nor a candidate for dentures. Next, Dentist #1 gouged me for $1100 for something I've never paid out of pocket for and received a letter booting me from his business. I've already signed up for a 3rd Delta Care Dentist. There's a pattern here, FRAUD!

I filed a claim on 4/7/2016 and to this date 5/25, my claim has not been resolved... The department does not reach out to me in any form (email, phone, text, regular mail) to let me know that my claim is being held up. I go online to check status, and nothing is uploaded to the claims site. Every time that I call in, they answer very quickly. However, each person tells me a different thing. The only reason I have this insurance is because my company offers it. My company had Aetna in the past, and I liked it. If you are getting insurance on your own, try Aetna and you will be happier.

I have had Delta Dental insurance for many years. First with my employment insurance; then with the Affordable Care Act. I have had continuing trouble. For the last two years, every time I had a claim it was "denied" and when I telephoned, I was told, "Oh, just a mistake. Have the dentist re-submit." But the worst was my latest experience. I went on an extended trip overseas and when I got home, I found dental bills, as usual, where my claim was denied. I called Delta. I was told my policy had been canceled due to non-payment of premiums. I asked, "How can that be? I have automatic payment through my checking acct." I was told that they had stopped taking payment last December and they had no responsibility to tell me they had not taken my payment and none to alert me to the fact they were canceling my policy. They said the Affordable Care Act forced them to drop me as I didn't pay.

My review is a warning for those thinking of applying for "coverage". Two months after visiting the dentist, filing the claim form, and reviewing the website, I see that Delta Dental notified my account as "Paid". My dentist examined their records and report no funds received at all. The only judgement I can make from proof and experience is that Delta Dental and their home office in Wisconsin is a fraudulent and should be shut down.

After one year my husband never used this plan, not that there was anything wrong with it - they just did not find the dentist he likes to go to but to cancel the insurance with them is a nightmare. All you get in the cancellation department is to leave a number and someone will call you back but you never get a callback.

So I am new to the plan this year. Prior to enrolling I checked for the closest provider, which is 15 miles away. Unhappy with the distance, but still wanting coverage, I accepted the plan through my employer. Yesterday I called the provider to set up a screening... Turns out you must be Native American to be seen there. My next closest option is over an hour away. Since this an employer offered plan I am stuck with it until 2017... Making an almost $1,000 to Delta Dental, with no coverage within an hour.

City of Ft. Worth, Texas dropped a very good plan that showed exactly what you should pay for nearly anything to do with your teeth. Delta paid what ever Monarch sent them. In my case it was a simple bridge, one just like I had before, which cost me $350.00. Monarch bill them $900.00 plus (my limit was $1000.00). I had to pay the same amount. Go figure. My opinion is that someone in the city got paid to change plans. That's my story and I'm sticking with it.

My son's dad works for a large global corporation. The company just changed to Delta Dental the first of this year (2016). In the meantime, our 14 year old just got his braces off last month after having them on for 2 years. He was born missing his adult upper incisors which means he has his 2 front teeth and no teeth on either side. The braces have served their purpose of providing adequate space for placing some sort of artificial teeth until his bones have matured for implants. The dentist sent in for pre-authorization of MD bridges and it was sent back denied because of his age. I understand there are guidelines which need to be followed, but there also has to be exceptions to those guidelines because not everyone develops at the same rate, nor is every situation textbook.

After a year and paying monthly premiums I had my teeth cleaned, doctor screening, and a root canal - Delta paid 40.00 after months of negotiation by Dentist staff and myself. They didn't make any sense so I cancelled but the monthly debit still continued so I closed my bank account with an order to reject any Delta charge. What I can't understand is how veterans' affairs ever approve this company.

I had Delta Dental in 2013 in MN. I went for cleaning and root canal. The cost was 1400$ and they gave back 35$. They claimed I have to stay 1 full year to get any benefits. After a year passed I went for another root canal after checking with reps and they said they will pay. Another 1600$ and they gave back 35$. What a joke. I go without Dental Insurance these days!

Got coverage through market place, then cancelled after reading horrible reviews and looking into my plan in more detail. Received letter from Delta Dental stating they confirmed my cancellation and that I will be refunded because it was within the 10-day "free look" period. Fine. Then I get bill with a "balance forward" on it totaling $41.06... Called to verify my cancellation, was told to ignore bill notices until system catches up. Fine. Got up to one letter EVERY week for one month until they did the same thing for the next month. Now we are up to $61.59...

This company does not have options (mandated by the FTC) in place for victims of identity theft; easily found information is used for verification without other security measures in place. As a member and identity theft victim, I am very concerned about Delta Dental's refusal to set up additional security measures. (Other companies and businesses use a PIN method or personalized questions). Also - their bills only show amounts and recurring amounts; they don't detail when you paid x amount and when asked they refuse to give you documentation in writing of this information. Isn't that my right as a consumer and paying customer - to have access to my payment records to verify that I did pay and that they aren't overcharging me?

The claim for a cap was filed before the end of year when my benefits were lost due to being outsourced by my company. Delta denied the claim stating the cap was not placed before 12/31/15 due to my dentist leaving for the holidays.

Horrible company! Would not stop charging my account after repeatedly asking them to do so... Did not cover one red cent of any dental or vision work. They make claims their insurance will cover procedures when in actuality it will not. Protect yourself and loved ones, do NOT do business with this company!!!

I am a Delta Dental member and have been trying to get an erroneous claim fixed for months... My dentist agrees that it is erroneous and has been trying to fix it with Delta Dental. I keep getting conflicting instructions from Delta Dental reps about how to fix the problem. It is still not resolved. I've spent hours on the phone. If the reps had the same information about how to fix this, this would not be taking hours.

I purchased Delta Dental back in July 2015 costing me $35.00 a month. Saw a dentist in August 2015 and never heard from the dentist. I called them in Nov 2015 and was told they were resubmitting the paperwork again. In Nov 2015 I went to another dentist. He did the exam and submitted the paperwork for authorized. I heard nothing. I called the dentist and they were resubmitting the paperwork. I got call from them and was told I had eight extractions to be done and I would have a copy mentioned of $1,700.00 dollars per tooth. Again why is this practice allowed to go on. Any Attorney that feels that there is a suit please contact me. I will be canceling this plan upon new enrollment. All veterans do not purchase a plan from them.

I don't know why they do this, but the bill clearly states $20.30 is due each month, but they always ask for $40.60... double the required amount. I send Delta Dental an email to ask why they do this and to please send bills with the correct amount, but they never answered. So it been 3 months now and I continue to send the $20.30 and they continue to bill me for $40.60 even though their documentation states $20.30 is the correct amount. However, that said they are paying for dental work properly. I only seems to have a billing issue with them. Frustrated...

Delta Dental denied payment for needed sinus augmentation and bone grafting after they said they would cover when my dental office contacted them for coverage. My policy states that procedure code 7951 Sinus Augmentation is covered 100%. Delta claims Sinus Augmentation is only covered at the time of extraction. How convenient. I have three 3 missing from different times of root or structural failure. Further most dentist say it is risky to even consider doing such a procedure at the time of extraction due to increasing issues with infection and other patient complications. This is a horrible loophole and this should be written out that Coverage is only at time of Extraction. So misleading. I am livid! I had to pay $5,000 for a procedure that I was told would be covered!!!

I called Delta Dental on Feb. 2 2016 and told them I needed to cancel my account with them because my wife got a job that had the same policy just that it was cheaper through her company. I asked the lady if I cancelled that day would it stop all payments and cancel everything. She said "yes." Well I got mail saying they would take the last 2 months pay out of my retirement check. Since I cancelled on Feb. 2 I still had to pay for Feb. and March even though the lady I talked to said all payments would stop and there would be no consequences for cancelling on the spot. Usually there is a 30 day cancellation period but since we already had another account through them they would make the cancelled account effective immediately. Needless to say I am beyond pissed right now. They tell you one thing but then when they read you the part at the end it is so fast and they squeeze so much in it screws you.

Delta Dental has a provision to carry over prior orthodontic treatment when you join after a 3 month wait period. I sent a claim form after the 3 month wait and it was denied though they never sent me anything back until I called. I was told I did not put the information in the right columns, so I sent another claim form doing exactly as I was told. It was denied again with new requests being made. I completed a claim form four different times and provided all the documents they required. Eventually after over 8 months, they denied the claim and their excuse was that the time I could put in a claim was over! So all they did was find ways to delay approving the claim by asking for different things at different times and then latch on to a time limit. It is unbelievable that a company will go this low to deny a claim. They are happy to take your money but look for reasons not to pay. It is just ridiculous.

I have no experience personally with claims as my insurance is so expensive that I can't afford to go to the doctor or dentist anyway (crazy, huh?). However, I would like to warn you NOT to sign up for Delta Dental's auto draft from your account. This is a company that is best to handle the old fashioned paper bill way. I signed up for auto draft and within less than a month and a half (Jan 5th-Feb 15th), they took THREE months of premium payments! Too dangerous to let them have your account information. It should be criminal to draft from someone's account before a payment is due. Honestly, that's theft! For now, I've let them know it's wrong and I've gone back to paper billing.

I just went onto a student plan with Delta Dental, where it clearly states a $50 deductible. Shame on me for not calling and checking more in detail first, but after a regular teeth cleaning I was sent a $200 bill. Apparently there is no deductible but a fee schedule, which I was never informed of or sent information about. And the people on the phone were unable to explain this at all. When you read this fee schedule, it is worded backwards, so the user would think, for example, that for a $70 service they would pay $13, but really the insurance pays $13 and the insured pays $57. What student just has money lying around, and why would I pay for such a terrible plan? When I called I was given no help and am very disappointed with the information I was given upfront, and the solutions offered. I would never have done this procedure had I known.

My husband and I got coverage through Obamacare back in 2013. Our policy took effect in Jan 2014. They never mailed me any of the bills stating that we owed our monthly premium. Instead, they would call us every 3 months because we 'weren't paying'. They had no option to pay online (I looked several times throughout the year). Come October, we're approved for bridges, fillings, and a crown. They approved all the work and stated they would pay 50% of the costs. We took out a loan for the other 50%.

Delta Dental is the worst to deal with and according to all the reports I am reading on here it seems I am not the only one experiencing their lack of follow up/follow through. To make a long story (over 4 months) short, I will say that Delta Dental will not follow up on anything sent to their customer service team. I and my dentist submitted an estimation of procedure costs with an explanation of why this was necessary, x-rays, previous estimation of benefits from Delta, etc. I was fighting a claim that they did not want to cover because they said it was a medical benefit. I even sent a letter from my medical insurance carrier telling why this was not medical and that medical would not pay for it. All this information was sent to Delta Dental of Michigan at the address on their website, as well as given to me per a customer service rep.

My company had a benefits meeting last year. I stayed after the meeting to ask questions about dental benefits that were for me personally. I asked two specific questions about braces and payments. The representative answered YES that both would be covered. I have fought until I am blue in the face to get this paid for the entire month of January. Now in February I am being told that one situation is not covered and the other will only pay about 1/3 of what I was told. This is so frustrating. I would have never signed up for this dental care if the representative had been truthful. But I suppose that's how they get people to sign up with them. Offer them all the coverage and refuse to pay the claims.

I have had Delta Dental and twice this past year they approved a procedure before having it done and then after we had it done they denied it. On my husband they denied because they said their in-house dentist says my husband grinds its teeth and they do not repair due to grinding of the teeth. Then on me I had a crown approved and after having it put in they now deny it and say it is not covered. I would never buy insurance from this company ever again as it is a waste. They take your premiums and never cover anything. Two denies in one year is enough for me to never use them again.

I have been paying my monthly dental insurance premium for almost a year now, I always try to get dental care and this insurance company refuse to pay for any claim, they are giving me a very hard time to cover any of my dental cost. I call the insurance company and explain to them that I do not have a ride to go the the dentist offices that they want me to go because they are out of the area that I live, and there are no public transportation close to my house. I told them over the phone that I have a dentist closer to me. I went as far as having the dentist's secretary call them and she got the approval for me to go in but after part of the work was done and they send out the claim, the insurance company refuse to pay. The dentist is D. Scott **-DDS at 8555 interchange road, Lehighton PA 18235, phone 610-681-6262.

Sent in a claim by mail (took a picture of the envelope addressed and stamped because they have claimed they didn't receive claims in the mail before). Of course they didn't receive it again. I have been trying to collect on this claim since September. It has been one excuse after another. If you are an HR Manager looking for another coverage for your employees, run from this company. They do not even respond with a name (just Customer Service) every time they find a different reason to deny payment. Never got the claim, can't read the receipt, need a form with it. I've been enduring their embarrassing excuse for customer service for 5 months.

I switched to a dentist who is part of the network for Delta Dental. They originally approved my daughter for coverage. She was turning 26 during the month. I had paid for coverage for the entire month. She had her approved appointment and then they denied the claim, stating she had "aged out." She was to age out on September 1. They aged her out August 1. Her birthday was in August. So, they approved the work, knowing her birthdate. She had the work, then denied the claim. We're now supposed to be responsible for the entire amount. Worst dental insurance company going. I keep giving the claim to HR where I work, but they can't figure it out either. I'm beyond done. I'm dropping them once we have open enrollment again. They stink!!

Denial of Claim by Delta Dental of Missouri for crowns on front lower anterior teeth per a posterior x-ray. Denied as attrition. When in fact both upper and lower teeth were fractured and broken because of blunt force trauma. Delta Dental had no problem in providing veneers for upper anterior teeth not once but twice, yet even after pictures of the lower anterior front teeth clearly indicate fracture as the fracture lines on each of the three teeth in question are on different angles and planes. Fracture of upper and lower anterior incisors happened by way of blunt force trauma as a metal rack fell from a high shelf and struck and fractured both upper four and lower five front anterior teeth in the mid 1970's. Composite material was applied and shaped to upper and lower teeth by Dr Joseph ** in the late 1970's and early 1980's.

I signed up with Delta Dental July 1 2015 and went to have a simple teeth cleaning and exam at my dentist on Sept 1 2015. After two previous calls where a representative told me they would pay the claim I have spent 3 hours back and forth on the phone with them today. My plan clearly states that they pay 100% of routine dental exam, x-ray and cleaning but they tell you all this insurance jargon stating how the $49 they finally sent my dentist (after 2 denials) would be all that they would pay.

I pay a little over $8/week for this coverage but only received $179.40 in benefits for the year. I have a condition that requires four deep cleanings a year with some periodontal antibiotic injections. Two cleanings and some x-rays were paid for (not in full mind you) and that's it. So, this coverage is crap and isn't worth the money. It's a rip off, plain and simple. I will drop this coverage at my next enrollment period and pocket the savings (my dentist's pocket that is).

So today I received a bill from Delta Dental that read I owed a fee of 92 dollars. I call them confused as to why. And I learned that "history follows" me. Confused I asked what does that mean?! And the agent tells me "we don't cover your X-rays because you got this done a little over a year ago" and I inform him yes I did but that was with another employer not with my new employer and the agent informs me that "history follows" so whatever I got done last year with my old employer with my new employer I can't get done till next year!

Both myself and my dentist have been submitting claims all year and they keep rejecting them for different reasons. My dentist is out of network. To begin with, I was told that I would have to pay the full amount then send a copy of the receipt or Delta Dental for out of network reimbursement. After I did this, nothing happened. I was then told an additional form was needed. I filled that out and sent it in. That form asked for the dentist's social security number which I didn't have. Since I was being reimbursed and the dentist was not being paid, I didn't think they needed that information. When I didn't hear back from them I called Delta Dental customer service and was told that if every line on the form isn't filled in they just throw them away as incomplete forms. I then made the forms out again and took them to my dentist to be completed and sent in.

I had a broken tooth so I went to the dentist on 10/10/15 and had it extracted. I have paid Delta Dental for the last 20 years out of every one of my paychecks. My company just went through a change in ownership. From Wells Fargo to Amtrust. We were told there would be no gap in our coverage due to the transition. There were certainly no gaps in the money they took from my pay. When I started having trouble with the tooth I called Amtrust HR to get the information for the Delta dental plan. They gave me a group number and told me that is all I would need. At the dentist I was told they had no record of any insurance under my name. I paid Emergency dental 420.00 to pull the tooth. I had no other options because I had to pay cash and could not afford to save the tooth. They gave me forms to file with Delta for a refund.

My son had to have a tooth extraction done, due to an infection, then he required a bridge to replace the tooth. NOWHERE in the policy did it state he had to be 16 (he was almost 16, one month prior to his b-day) and now it's 11 months later and I find out that Delta Denied the claim just because he was 15 and not 16. This to me is fraud, misleading, and absolutely illegal. Now, I am told I will have to pay $930 all because they refuse to pay for it. They paid for part of the bridge but not the part that keeps the freaking thing in place? WHAT?! How is it supposed to stay in place if it doesn't have the clamp part to it? Do they have idiots billing for them?

When I went to get my regular cleaning done, I didn't have to pay a copay. I would have had to pay $20 if my dentist was out of network. A few weeks later, I had scheduled my dental work. The dentist office submitted a pre authorization, and I was told I owed x amount of dollars - which I paid. But, apparently by the time my claim was submitted, this dentist was no longer in network, and my insurance only paid 40% (about $300). Now I'm stuck with another $300 bill.

My dentist sent in a pre-authorization form so I can have dental work done, but the pre-authorization was sent to the wrong address I was told. So the pre-authorization was sent to the right address. She dental company in question is Delta Dental USA, so there was a delay in me getting treatment. I believe Delta Dental USA is deliberately having their mail sent to a different address because too many people have had this same problem, causing delays in dental treatment. I never got my dental treatment because by the time it finally got approved, it got canceled by Kaiser Permanente because Kaiser says I no longer qualify for dental work. RED FLAG. Someone is playing games with me. Hello, hello. Delta Dental USA does not care about your dental work as other people has stated.

I have severe TMJ that causes frequent and severe headaches. I have been advised by my doctor and 2 dentists that I urgently need a night guard. My dentist filled out a pretreatment claim and Delta Dental completely denied it. I called and they were unwilling to budge and told me that I should try my medical insurance... but this is a dental issue! I wouldn't have even minded if they only paid part of the treatment, but now!? Highly recommend choosing a different dental insurer.

Recently I contacted Delta Dental and asked them to please cancel my policy because the plan was costing me more than they were paying. I pay $45.16 a month for coverage. My last dental bill was $285.00, Delta Dental paid $104.00. If you take the $181.00 that I paid, and add 6 months at $45.16 (because you're only allowed a cleaning every 6 months), that comes to $451.96. Without coverage through Delta Dental I would have saved $166.96. It is costing me more to have Delta Dental, thus my asking for them to cancel my policy. I emailed them 2 different times and each time it was denied my request stating my policy will be canceled Nov. 30th. That is another $180.64 from now.

I have had Delta Dental a few years and previously 3 other crowns were covered by them w/o problem. In the spring I began experiencing frequent pain while chewing as well as hot and cold sensitivity, telling me it was finally time to address the two teeth causing the problem. On my business trip overseas in June, I was forced to eat using only the right side for chewing. The affected teeth both had fractures that could be observed in the mirror. In June, I had crowns placed on these two teeth. Delta has refused to pay saying there was insufficient loss of tooth structure due to caries/fracture.

This complaint is about Delta Dental's refusal to pay a reasonable claim that does follow necessary requirements. In March 2015, I went into the dentist to get a crown put in. I was told there were already so many fillings in the tooth that there was barely any tooth left and a crown was the only option. This was not the first crown I have had done and never had an issue with Delta Dental paying previously for the crowns. The tooth was causing severe pain while chewing and extreme sensitivity to cold and air. I received an EOB in June 2015 that my claim had been denied. The claim was resubmitted immediately and now, August 2015 has been denied again. The causes for denial were that there was not an "extensive loss of tooth structure due to caries and or/fractures." The reason for fillings are cavities, right? There was very minimal tooth left, just fillings.

Worst dental insurance. The only doctors considered providers are almost working in clinics, and I have a PPO... They barely cover anything. I hadn't been to the dentist in a year and they covered only 52.80 out of 482.00 worth of services. Ugh! They only pay for X-rays every 5 years. I'm not sure what they pay for. My husband's insurance is ten times better, Guardian. Delta is a waste of money.

My claim for a denture repair keeps coming up on Delta's website as "not on record". I have been trying to get Delta to cover a simple $84 claim since Jan. 2015 (over 6 months). The dentist office has submitted this claim twice electronically and once by mail. It still shows up as not on record. Today I went by my dentist office and they faxed it with a big note... 4th and FINAL REQUEST!!! Today I have a record that the fax was received at Delta so I can follow up by phone and they have no excuse this time. It's obvious what Delta is doing. It's done on purpose. TYPICAL CABAL / CRIMINAL insurance company! They could care less! They are now just deleting claims so there is "no record" and hope that the patient will just pay it to keep a judgement off their credit report.

Because my husband was laid off and we needed dental insurance, I very stupidly signed up with Delta Care USA, which is part of Delta Dental. It should have been a warning when I had so much trouble signing up. I filled out my form and sent it to the address on their site. When I never heard from them, I called and they said I sent it to the wrong address for new accounts. I then asked them to refund the money which they did by check, and I paid for the insurance by credit card over the phone.

They've made me wait 10 months for a root canal. It's now been upgraded to an extraction. Thanks Delta Dental!! Super helpful! How's that math shake out again? How is it "cheaper" for everyone if I end up with a procedure 5x the cost? ** you.

This is a horrible insurance company that just cares about the money they make off of you! Make sure there is nothing wrong with your teeth before you sign up, because it take a year for them to cover anything! So far I have had them for 6 months and have paid them $291.36 and I was told I have a 1 year waiting period to have them cover my wisdom teeth removal. OK. Well can I have a refund on the $291.36 I've paid and NEVER USED... I was inform NO and I also cannot cancel my plan. So Delta Dental is stealing $582.72 before I can even leave their plan. I don't have a single good thing to say about this company. Now I have to pay out of pocket, yet insurance I can't even cancel....

I'm a senior on a fixed income and have to pay full price for any dental procedure I have performed. It's as if I have no insurance at all.

I have two coverages, one for my business and one through my teaching job. Delta has repeatedly denied payment for cleanings and other services if I need more than one plan provider. However, they charge me the full premium for these services for which they are denying service. I see lots of complaints online about this company. I think that this is an improper business practice and I would very much like a refund for all denied services.

Aside from the enormous hassles I endured just trying to be enrolled (and keep in mind I was already logged in as a patient with the VA years ago) this is pure crap! It is so lame it is hard to know where to start. I opted for the Metropolitan Ins Co. branch of VADIP - only because I had worked for the MET many many years ago. When I was told the basics of the plan - I noticed that it differed from that of the VA branch - Delta Dental. When I asked Delta Dental rep what were the real differences between the programs offered by both MET and Delta the answer was "DUH - I don't know - gotta call the Met." When I asked the Met rep what were the differences in benefits etc - I got the same lame answer - "not a clue!"

First, the online searching system is not helpful. The dentist I found in the system was eventually discovered to be out of network after two years. I called customer service many times during the period but was never advised about it. Second, they DO NOT think 7+ yr old child need see pediatric dentist. My 7+ yr daughter was recommended to see pediatric dentist but was told that I need pay out of pocket because she is older than 7. We will switch back to Guardian as soon as possible.

My husband's dentist submitted a claim 4 times and it was rejected because Delta Dental said we had another policy which we don't. This went on for over a year between the dentist and Delta Dental and we knew nothing about it. I paid our portion when services were rendered. Now the dentist wants the 1000.00 and Delta Dental won't pay because it has been past a year. Their supervisor refused to even speak with me. It was their error and now they won't pay the bill. I have had this plan for over 20 years and the poor customer service makes me rethink my decision.

Customer service is in the business of denying as many claims as possible, endless run around of forms, codes, etc.

I cancelled my personal plan with Delta Dental (through the marketplace) in January. I continued my plan for my husband. They billed my checking too early, Feb 4th for my cancelled plan and Feb 5th for my husband's account which should have been billed mid Feb so caused issues in my account. They show they never received payment for either of our accounts in Feb so double billed each of our plans for March causing more NSF fees. Then in April billed my account for 3 payments because they "never received payments" for the 3 previous months.

Delta Dental of WA - This is the worse company there is. They cover nothing and when you send in a complaint forgot it. They side with the so called dentist not the patient who just got financially raped. They take your money and kick you to the curb... that's why this country is in the shape it's in.

I have visited my dentist, and a referred periodontist and endodontist in the last 6 months and EVERY ONE of them called Delta to confirm coverage amounts, then a few months later, Delta denies payment and the provider bills me for this. This is a scam, perpetrated either by Delta Dental. They "sucker" me into services I cannot afford by saying they will pay for it, then they deny coverage. They keep their costs at a minimum while at the same time throwing some "bait" out to the service providers.

Due to Obamacare I had to offer this plan to my employees. We all declined because it was crap Ins. Sent 7 written notices and many phone calls since January because I kept getting bills. Was told that it was handled. Not sure how they did it but 498.00 was just pulled by Delta from my business account. My first call will be to the Ins Commission of Minnesota and the second will be to the Attorney Generals Office. Total ** company!!!

I've had dental insurance with companies before and never had much of an issue. A few years back, I had to have some teeth taken out and replaced with a partial, which lasted quite a while. Last year, it started to crack, so I needed to get a replacement made. I checked with my dentist, and was told what my out-of-pocket would be. After the claim was submitted, I recently received a notice the claim was denied. When I called the billing department, I was told that since the teeth were missing prior to the start of coverage, they would not cover any of it. I found out that this company uses the "missing tooth clause" to deny such procedures, which makes them useless for getting any dentures, partials, implants, etc. if you lost any teeth prior to getting their coverage. Check your benefits fully before signing on the dotted line, else you may get stuck with costs you were not expecting.

Signed up with Delta Dental of Pa with Obamacare, read all I could find on the Delta Dental website, but the website had unclear info about deductible. Said to call an 800 number with any questions. Called the 800 number, first person said no, I could not sign up for that plan, Individual and Family. What? I called back, got another person who said yes, I could. Classic incompetent phone center. I then asked about the deductible. Question was... is the deductible waived for preventative and diagnostic? Answer: yes, it is waived. Paid my first premium, went to dentists, had PREVENTATIVE and DIAGNOSTIC. Cleaning and exam. Get the bill. You guessed it. Not covered. I had to pay for it all except $17 that Delta paid. At least they paid something. Wow.

I am so frustrated with Delta Dental I could scream! Maryland discontinued their dental insurance so you have to buy straight through Delta Dental. I called them, the rep told me no problem. I have never missed a payment, this is important because if you miss payment during a year, they don't pay 50% for fillings/crowns etc. I make my dentist appointment, turns out I don't have dental insurance. I spend all day with Delta sending me back to the Maryland exchange, literally hours. Finally a guy named ** tells me Maryland discontinued the dental plan. He sends me an email so I can purchase it again. I think I am done. I pay 2 months in advance. He tells me to call back in a week to pay for the month they screwed up on so that there isn't a lapse in coverage. I do and I'm told to call back in a week for some reason it hasn't gone through.

After more than 10 years with Delta Dental, we received a notice from their contractor (CVT) that we now have to prove that we really are married. Two pieces of proof are "REQUIRED" one of which must be a certified copy of our marriage certificate. Certified copied now cost $60 and take several weeks to process. After more than 40 years of marriage, why does some sick twit clerk at a marketing company need me to prove I'm married? Not as if they did not already have much too much personal information on file.

Have you received your premium invoice payment request from Delta Dental above the $23.00 amount or your own personal amount? Health care market guaranty rates locked in for 1 year. Take action. So I made my first payment. Then the very next invoice. I got a bill for $ 170.00+ dollars without any reasons, plus I never received a welcome kit and never received a member I.D. card either.

This is first year I signed up for coverage. My first claim was for routine cleaning. Of a $127 dental bill the "insurance" paid $2. If I have another routine visit, Delta will cover only $77. With this lack of coverage it is cheaper to self insure. I asked customer service today for a refund of my insurance and I would take care of the bill myself and it was denied. I would like my money back as the coverage is inadequate and of little value to me.

I went in to get new dentures, they say in-house lab, get them fast. Had to make 5 appointments and all was changed to different date and time. I have had 4 sets of dentures before, just time for new ones. From the start, the impression paddle used was way too big. I told them, they said we got good impressions. Went in to try clay impressions and upper and lower did not line up. Today, went in to get dentures, put in and they was so big, could not hold them up. They told me to use Polygrip and try them, waste of time. They should fit. Then they tell me the impressions they got was bad and they tried their best. Left with no dentures and finally they offered a refund. What? $2400 and no dentures. Doctor did not care. She even said she did not have time to keep on doing this. If they would have listened, would have been no problem. Will never go back and hope others would go elsewhere...

My family of three has had Delta Dental (NE & MA) through employer for over 10 years. When my COBRA ran out in October 2014 I chose to purchase a policy from Delta Dental of Illinois for about the same price as my COBRA with added cost of $50 annual deductible for each family member. One day after I enrolled I emailed over a pdf showing documentation of over 10 years continuous DDIL dental insurance for my family with coverage at least as good (in fact much better) than the new policy. Days later I got an email from DDIL that based on previous coverage, waiting periods for all three member were waived.

We elected to discontinue dental insurance coverage through AARP and Delta Dental based upon a close scrutiny of Delta Dental Coverage policies and reimbursement practices. There is simply no way an individual can secure an appropriate return on his/her premium payment through the course of regular dental procedures. One question remains, who "cashes in" on the premium surplus payments?? Delta Dental or AARP?? Regardless, we are deeply disappointed with AARP for promoting this coverage to its core membership of 65+ year old individuals. This dental insurance plan is not reflective of reasonable, responsible insurance practices. It is also not in keeping with AARP's professed mission and goals... For those seeking dental insurance coverage, BEWARE of this AARP offering!!

Visited my first visit with a Delta Dental provider. Good Lord, am I not satisfied with the experience and/or results. People were nice as subscribed by their profession... However, the above work was not performed according to DDS guidelines!!!! First visit: Cleaning, dental X-rays, consultation: Cleaning only consisted of brief ultrasonic on outside of teeth, no hand scaling for all 4 quadrants of teeth to be sure of full healing of gums. Polishing done very briefly on frontal areas of teeth.

We purchased this dental insurance as part of signing up for insurance through the Health Insurance Marketplace last year (2014). Our policy has been in effect and paid monthly now for 14 months and has never been used. I now have a need for a dentist and can't get an appointment. Delta said that if you call them after the 18th of a month to get an appointment, you have to wait more than a month before you have coverage. Called Jan 26th and was told I would not have coverage until March 1.

Delta Dental provides the dental coverage for Tricare Reserve Retired military members. You would think that they would care about military members who spent their entire lives protecting this country, however they have 3 different phone numbers, all of which send you to a recorded message that does not give you the ability to speak to a live human being. If you press "0" (the typical way to get around these recorded messages) it says "That was not a valid entry, if you do not make a valid entry within 20 seconds this call will disconnect" then it hangs up on you.

I signed up for coverage and was told over the phone that I would be covered for half of $1500 in the year 2014. Still has not happened... Now I need to wait to Nov 2015 - not in this lifetime.

Purchased Delta Dental PPO in Florida through exchange and compared plans and brochures carefully, and finally chose DDPPO for my family dental needs. We made these decisions based our family's needs for root canals, crowns, and implants. It specifically mentioned these services and stated that they paid. Unfortunately, they hid their information from me. After I had a crown on two teeth, they explained that I have to have insurance for a year before they will cover any extra procedures that were pre-existing. I understood that insurance companies could not discriminate on pre-existing conditions. So basically I'm paying a 170.00 a month in premiums to get my family's teeth cleaned and X-ray. This is the second year we have had insurance with them and not received any services.

I had my teeth cleaned 7 months after my last cleaning. I paid my dentist. Dentist submitted claim to DD. After 1 month no check from DD. Called DD... Rep says some information is missing. I asked what info is missing. She said she could not say. I demand to talk to her boss. She says no but states she will email my request to her boss. 3 hours later no response. Called my HR department and submitted a complaint. Maybe they can find out the mysterious missing information. Delta does not care about me... As I read this website I am not alone.

All our dental insurance providers list all their exclusions in the plan brochure containing, except Delta Dental. Delta puts many of their exclusions in a second document that you, as a potential customer, have no way of knowing about. Even Delta's customer service didn't know about it! When they denied our claim due to what they called a "missing tooth clause," their CSR and her supervisor couldn't find such a rule, because they too were depending on the brochure! It took a couple of days for someone to call me back and tell me if there was another document. I believe this practice to be intentionally misleading. There is no reason not to place all exclusions in the plan brochure, as all our other providers do. At the very least, Delta Dental should provide a link to the additional exclusions.

Signed up for VA dental insurance through Delta Dental, 16.59/mo. (must sign up for a year) - limited coverage for the 1st year, then coverage is supposed to improve after that. They are raising their rates by 26% after the 1st year. So much for improving the coverage. You pay for it!!!! Trying to get customer service is almost impossible if you have a need that is anything except to enroll. It takes forever to talk to someone, and once you do, that person can't answer any of your questions. Leave your name and number and someone will call you back... maybe next month!!!!

I am covered by Delta Dental of California under my wife's plan. I have also taken a supplemental Delta Dental plan through AARP. Per the rules for coinsurance, the coverage through the AARP plan is primary, and Delta Dental of California is secondary. Nevertheless, although Delta Dental of California is secondary, I am always charged the amount allowed by them for every service I receive, instead of being charged the amount allowed by my primary insurance, Delta Dental AARP. Therefore, the notice from AARP telling me how much I owe my provider for a given service -- after they have kicked in what they pay -- is always null and void.

My company changed over to Delta Dental a few years ago and I have had nothing but problems with EVERY single dental procedure I have had. They pay for nothing!! Even my cleanings cost me more now than ever. Then I get bills from Delta Dental more than a year after a procedure! Do NOT use Delta Dental!!!

I have a similar problem of trying to get payment on services originally promised over the phone when signing up for this insurance and deciding to have work done with the dentist. They directed me on the phone to providers on their website and I picked a dentist that they told me was a provider and was listed as such. When I had the work performed the insurance company billed it as a non-provider service. They paid me a couple of checks for 4 diff. NON provider services totaling about $200, which barely covered the bills. Months of phone calls and a grievance letter sent resulted in the continued denial that they made a mistake and I now owe close to $1,000 in bills to the dentist. Work done were fillings for 2 cracked teeth in the front of my mouth, broken crown and 2 annual cleanings for myself and my son. The annual cleanings were supposed to be 100 percent covered. Threatened them with a lawyer and still they still deny, deny, deny.

I have been a member of Delta Dental since July of 2010. I have never once been able to log into my account on their website without calling into customer service and having them help me. I have a file folder of 7 different user ids I have created over the past 4 + years with 7 different passwords. Customer service will get me set up and then a few months later I will try to access my account and cannot...just keeping getting invalid user id error messages. I am very internet savvy and have never had a problem with about 20 other websites that I have accounts on. Every time I call into their customer service, I get the same story..."oh we changed blah, blah, on our website and now you have to do this, etc. So just create another user id and password." It's quite frustrating!!! Tried to get into my account today & again got the error message...invalid user id!

The only things they cover for customers over age 50 are teeth cleanings and extractions. If you crack a tooth, need a crown, or need a root canal, it's out of pocket for you...normally around $950 per tooth. Even my dentist was shocked; he was sure they'd cover at least 50%. No way. They covered $25 per crown. Needless to say, I went broke being a Dental Dental customer. I laugh when I hear their radio ads because the "funny" situations they describe is THEM!

My family has carried a Delta Dental of Colorado plan since 2012. Almost immediately I noticed a 20% (or greater) discrepancy in the reasonable and customary allowable amounts that Delta Dental sets in comparison to the other 3 carriers I have had in the past. The most recent example: LifeMap allows $104.80 for a necessary extraction, Delta allows $80 for the same procedure, this is more than 23% less!

Very Very BAD BAD BAD, and you cannot cancel. They will keep billing you for a year. And if you push 4 to cancel, it cut off. BAD. Do not look at DELTA DENTAL and I will Inform the VA. I have never heard of some of the things done like this company. I will never look to go, or even try DELTA DENTAL again.

When I retired I signed up for Delta Dental coverage through AARP. My wife continued on Cobra coverage for 18 months. When her Cobra coverage was about to run out, I requested what her premium would be if she had the same coverage as myself. I did not specify annual premium, but that is what I expected. They quoted me a price which I thought to be a reasonable annual premium, so she was added to my account in August 2013. Then I found out that the price quoted was just for the remainder of my term. I then cancel her coverage in November.

I signed up to Delta dental PPO plan under the New York State of Health website back in Feb 10, 2014, for the coverage to be effective on April 1, 2014. However, I was NEVER enrolled until August 2014. When I was finally enrolled, Delta Dental enrolled me to the HMO plan, instead of a PPO plan. The only reason why I paid for the PPO plan is my dentist only accept PPO, but NOT HMO. Liz ** was the agent from Delta Dental was the contact that I got from NY State of Health, who has been helping me on this. But does not seems to go anywhere.

When enrolling at healthcare.gov 3 months ago we selected our dental provider and the practice was listed as "in network". We never got sent an insurance card. Today the office told us they could not locate our coverage so we called Delta Dental and the representative confirmed we have coverage but they inadvertently had another provider listed as our primary provider. The representative agreed to fix it and fax the coverage information to our dental provider. So an hour later after my wife has been seen and received treatment we receive a call from the office saying they only participate with the PPO for Delta Dental and are not an HMO provider. My wife calls back and is told we will not be reimbursed by the insurance. Excuse me... what?

Horrible to work with. Terrible communication, inept and don't know what they are doing, and has charged us more than once on a claim saying we owe them payment, when we already had paid out of pocket at the dentist. So glad to not have to deal with them again!!