Delta Dental Reviews

I'm sure that Dental Dental is a great insurance policy for a person that never has to use it. Be warned that your policy will suddenly canceled for non-payment should you need some dental work done. Prior to our claims, we were notified every month of our automatic withdrawal on our account, subsequent to my husband having some extensive work done, our payment notification disappears, and no longer are we covered! Not only that, we are can't even view our payment history suddenly on the website--it's under maintenance and has been since May, when our policy was cancelled. #shadypractices Their customer service reps are rude and completely unhelpful (Amy ** @ extension #**). The only way to speak with a supervisor is to request a call back, which is supposedly take 24-48 hours-no doubt to shield them from all the other complaints! What a rip off, save your money and find a company with some integrity!

Impression that Delta Dental try to delay or reject compensation when used as secondary. Created and mailed detailed claim (paper and regular mail (no option to create claim online)). Get partially compensated in 2 months. After that I called multiple times about status and each time the first response was that information from doctor missing or information on EOB from primary insurance is missing or something else is missing even all information was provided in mail first time. When clarified that they have needed information, the second response that they will reopen the case and reopening occur in a week or two after conversation. After that they have a month to evaluate. I am not sure if it is delay strategy or something else. In any case, experience is terrible.

I had 3 years of coverage with employer A which ended on 8/12/19 because I got a new job. Then I got new Delta Dental coverage starting 8/1/19. They won't cover a procedure since a year has not yet elapsed on my 2nd plan even though there is an overlap in coverage. Delta Dental sees it as a "gap" or starting "fresh." I called customer service and they were no help at all and showed absolutely no compassion for my situation whatsoever. After my explanation, the rep simply said, "We won't do it!" There was no "I'm very sorry about your situation."

I am a physician and bought the highest insurance premium PPO plan so that I would be sure I would be covered bc I know that most companies try not to pay out. My company used them and paid into the plan for a year. I switched to part time and started paying for the insurance myself. I pay in full every month on auto pay. I get 1 cleaning done... part of it is covered. I end up needing standard fillings. Then I get hit with a bill saying my insurance doesn't cover me until I've paid into the plan for a year. I need to pay 100% off the cost of the fillings. Had this been clear I would've waited to get the fillings, or not even bought into this crap insurance. Buyer beware, you pay for the insurance, and they will find a way NOT to pay for you when you need it. Thanks a lot Delta Dental. This is why insurance companies suck.

I got this insurance through Costco. It's horrible. No dentists accept it. The customer service is horrendous. The website is rudimentary, if that. Pay more money. This plan is garbage. If you have kids or need a specialized dentist, good luck trying to deal with this company.

Being a new member to Delta Dental Insurance and having some questions regarding my orthodontic coverage, I called the customer service line and spoke to a couple different representatives on a couple different occasions. After being assured I would be covered for orthodontic treatment I proceeded with a consultation at my orthodontist’s office. There the staff wrote a list of questions for me to have answered for them as Delta Dental does not release any of your information to 3rd parties. Every question was verbally answered by a customer service representative of Delta Dental all of which enabled me to have braces put on and begin a contract with my orthodontist while still in my coverage waiting period.

The reasoning behind my one star review is the fact I have had called Delta Dental, now, 13 times over the same paperwork. On the 2nd through 13th call I was told my paperwork was filed correctly and was being put into the system. Now keep in mind this paper work was put into the system on April 18th, it is now August 7th. I have had nothing but complications with this company with only that one piece of paperwork. I have sent it through the mail, through email (numerous times), through the doctor's office, faxed in 3 times, to three different Delta Dental employees emails so they can put it through the system and, yet, still it has not been received. It is a rather large amount of $995.00 that is being put through, but we were only told to pay half because Delta Dental pays the other half. We done our part. It’s getting quite aggravating that it has taken Delta Dental nearly 4 months to do their part.

Be warned they do NOT cover anything except cleaning and x-rays until you have been a member for a FULL YEAR. I called to get clarification on this and the representative was so rude. She told me it was in the pamphlet. The Pamphlet that I received AFTER paying and obligating myself for the service. I have been trying to get them to return my call for 3 months now. Today was the first day I got a hold of anyone and she was so rude and basically hung up on me. She got tired of talking so she "transferred me" to an answering machine. Today is Aug 5th 2019 month 3 of my attempts to settle this dispute. I will update my review if I ever get this settled.

I put my sister in Arizona on the plan in 2016. The first dentist I picked in Arizona (I live in NJ) changed the quote over and over, never cleaned my sister's teeth in 2 years, did not try to save any of my sister's teeth, refused to give a second dentist the plan and x-rays in a timely manner, hung up the phone on me, refused to deal with me and I am signed onto the plan. I PAY THE BILLS ON MY SISTER WHO IS POOR AND NOT KNOWLEDGEABLE ABOUT DENTAL CARE.

Appear to be incapable of reading claim forms. Stated benefits clearly misleading. Customer service unable or unwilling to read statements of service. Denies codes being on claim form when they clearly are. Appear to do anything to not pay claims clearly stated in eligibility policy. Very disappointed with service. I only request reimbursement stated in my policy. Definitely give lame excuses and runaround. I for one will not back down. Referring to Insurance commission and local news. Buyer beware.

We were satisfied with the service they offered us. Very nice environment, very friendly, organize. They were nice to their patient. I will recommend the Bright Now Dental to all my co-worker, and family and friends.

My husband broke his tooth while eating. Went to dentist who referred him to oral surgeon for an implant. Delta Dental of Mass denied the implant on the basis of cause of pre-existing periodontal disease. The dentist as well as the oral surgeon sent dental records along w/ X-rays confirming the implant was not a result of pre-existing periodontal disease but from a fracture. Without any medical documentation or any evidence that would support their position Delta Dental denied the claim. The denial letter indicate the records were reviewed but failed to provide the name of the reviewer. This is the 2nd time Delta Dental of Mass has denied unjustifiably however due to the minimal costs of the first denial I just let it go. Poor judgment on my part.

For the past two years, I have attempted to obtain a written response from Delta Dental on why my dentist will not provide the two cleanings/year that are to be provided by my dental coverage agreement. Delta representatives indicated they could not provide a written response, while my dentist and his staff say Delta Dental will not approve the cleaning and instead I must pay out-of-pocket for higher level teeth cleaning, prohibiting the use of the dental agreement for twice a year cleaning. So I have been paying $800/year for insurance coverage that I cannot access.

I spoke with a customer service representative. Explained that my dentist had sent my bill to a collection agency because it didn't get paid. I wanted simple clear info in writing: did my dentist send the bill to DD or not? The rigamarole I had to go through to to learn that Delta Dental does NOT provide an email address to its customers took about 10 minutes. I asked the woman to make a note of my customer feedback: I think it's unacceptable that DD refuses to provide an email address to its customers - she refused. She said "I'm not going to make a note about anything that is negative about Delta Dental." So that's how this company operates and those are its priorities.

I got a new night guard from my TMJ dentist last week. The receptionist called Delta Dental to see how much would be covered. The response? 90%, up to the coverage limit. Delta Dental would not share how much the coverage limit is because "that's confidential information". The receptionist tells me, "Let's hope they cover most of it." Well, wasn't that a mistake. My plan covered about 10% of the treatment and I receive an unexpected $1100 bill. It'd be an understatement to say I'm mad. They must be more transparent with their coverage information so patients don't agree to treatments with the assumption they will be covered and then receive very large bills for 90% of the treatment. I thought Delta Dental was paying 90% of the bill. Turns out I'm paying 90% of it.

Delta Dental is the Walmart of dental insurance. Their network only includes shoddy dentists at ghetto chain practices. If you already have a good dentist, chances are they’re not in network. Sad most employers are switching to them to save a few bucks.

This claims one thing and does another. Totally dishonest scumbags of the highest order. Under no circumstances believe in their lies. This company is full lying and false advertising. Buyer beware at all cost.

Worst company for Dental Insurance. They never sent us a DENTAL INSURANCE CARD nor have they ever reached out to us about our coverage. Most of the dental providers do not accept them as a payor. I will be cancelling this piece of crap coverage. I'm surprised that the company I work for offers this company for Dental Insurance.

I submitted three claims with supporting documents, receipts and itemized detail by my dentist. The communication started in March. Two claims were turned down for 2018 stating I exceeded the payout for that year. I asked about my 2019 claim and the agent said it was submitted wrong. It’s been submitted two time and completed by my dentist. I cancelled my service. I’ve called at least 10 times over three months. No callback, no written notice, no email. When I asked what number they had on file, they had an old number! I’d given my new number on at least three occasion. Looking for dental insurance? Run from Delta Dental.

I signed up for your PPO plan B, got your certificate of coverage, I looked up Endodontics coverage. Under the banner that says: Benefits available the first year. Endodontics was listed at 50% coverage! There's no * no other words in the column! And ended the banner, "Additional benefits after 1 year of continuous coverage." There is nothing about Endodontics or root canals! I'm seriously considering dropping their insurance for this.

I used Delta Dental of California one time while awaiting my 100 percent service connected disability. Then I find out I have to pay for 12 months of membership. On top of that, they illegally debited my account for the last two years and after getting BBB involved sent me a check for 77.00. I am sending it back and filing in small claims court for the balance they owe me. Veterans, stay away from this company.

I was told I had to wait 6 months before a root canal would be covered. I spoke to customer service, filed an appeal to shorten the waiting period, was denied, and then at the end of the 6 months was told that I didn't have coverage for that anyway! Despite my coverage summary page saying specifically "ROOT CANAL," and despite multiple customer service reps referring to the waiting period for the root canal, they said I was not covered for a root canal. Absolute FRAUD.

I have been trying to find a DECENT dentist through this ** entity for several months now. The first "dentist" didn't care about me and only wanted to see how much $$$ they could get out of me and the second one was too LAZY to take x-rays. So, I have emailed and called this joint 14 times to try to get find a dentist and all I get is, "I can't help you with that" or email instructions that have no basis in reality. Avoid Delta Dental like the plague.

My fiance and I have a domestic partnership and were trying to get on one policy through Connect for Health Colorado. We were finally able to get on a plan together but a new plan was auto generated or something at the beginning of the year for just me when I had already got on my employer's insurance. He canceled our group plan in February, but 25.25 kept getting pulled from our account. I tried to cancel this via phone and asked for a refund and they talked down to me. I was told I had to do it online and that I would not be refunded. She asked me how I accidentally created a plan, which was completely inappropriate and not good customer service. I feel disrespected on top of cheated by the company. How can you double bill someone for the same services and not give a refund? It's criminal and frustrating and I just expected it to not be a big deal to refund someone for services they did not receive or want.

My orthodontist called and sent in information many times. I called several times. We were both trying to figure out why they would not pay a bill. They were very rude, and never did come up with a good answer to why they would not pay.

I am a new customer of Delta Dental and had my first ever root canal with an in-network provider. The endodontist completed the root canal in 1 visit without complications and insisted that I pay over double what was listed as the contract rare for a root canal. The first customer service rep attempted to help me by contacting the dentist and insisting upon an explanation of why I was billed so much “off the record.” Subsequently the endodontist sent a revised bill which included charges for a second visit that never transpired. Also, $55 of the charges were determined to not be billable to me. Delta Dental “accepted” as an appropriate charge a $185 misc 9999 purported procedure that was already paid in the bundled “root canal fee.”

I cancelled my membership and called Delta Dental to make sure they knew I cancelled and they said "It was all taken care of" but then they billed me for a premium. I asked them to refund this right away and they said they would but instead they sent a letter asking me to enroll again. I am not even eligible to enroll because I no longer belong to AARP. I now have to spend time and money to file a complaint with the Federal Insurance Commission to get my money back. STAY AWAY FROM AARP AND DELTA DENTAL.

Awful experience. Do not use the term Insurance when you refer to a Delta Dental plan. It is not. At best, it is a discount plan that you buy into and a pre-payment for anticipated services that you may not even incur. Delta is not regulated by the Department of Insurance and follows none of the rules regarding transparency or good faith and fair dealing. It is a system that is designed to deceive, conceal, avoid and deflect.

I received a new crown due to previous dentist messing the one they put on before. Delta Dental did not give the past records to the new dentist showing I had previous work done. And now they denied the claim after the new procedure is already done. Delta Dentist should be held accountable for their wrong within their company and system.

I started a plan for my son at the beginning of the year and every month trying to pay my bill has been a nightmare. Their 3rd party website never get my payment through and they don't take payments over the phone. In this day and age it makes no sense that mailing a check is easier than paying online. Please do something to correct this problem.

Just awful. I have never had worse dental insurance. Even DENTICAL--which is free CA insurance--is better than this.

I was a happy Delta Dental customer for 41 years. I retired and switched to AARP Delta Dental against my better judgement. Misinformation from representatives, high cost and practically nothing paid. Rude condescending grievance department, unauthorized fund withdrawal. After 41 years being a Delta Dental customer I had to wait one year to get anything but a cleaning then the amount covered of a 1500 dollar pre op authorization was around 300. AARP you're giving Delta Dental a bad name. Check out Kaiser health and dental plan 29 per month instead of 68 from AARP.

Beware, Delta Dental is going to get the last laugh. Yes they may be fine paying claims but they don't bother telling you are signing up for an annual policy that does not revert to month to month after the first year. So when you have a major life event like a new job you cannot cancel your policy. They are going to continue to charge you for the remaining 8 months for you and your family. So yes they are going get the last $200 or more dollars out of you regardless if you get a job with insurance, get married, divorced or anything else. Or you can put yourself in a position to have a collection record on your credit report. Prepare to be screwed because sooner or later you aren't going to need the insurance anymore and it's unlikely that is going to happen on your renewal date or that you will even remember when that is.

Like others I signed up with Delta Dental via Costco. On their website they claim that a tooth extraction costs a mere $42. Not so. I paid $220! They also claim that through them, a bridge will cost around $350. Once again, NOT SO. I was quoted a minimum of $880 for a bridge. Very disappointing. When it sounds too good to be true... BEWARE. This is just a scam to take your money.

Don’t regurgitate my policy when I’m disputing coverage. My son had a checkup in July and was due the following January. He needed to go a couple of weeks before his “anniversary date” since he was returning to college a plane ride away. Since he would not be returning for almost 6 months he would miss a checkup. When this was brought up to Delta they just quote the “anniversary date”. Aren’t they supposed to promote preventative care?! Mindless droids are unable to provide good customer service.

I had a basic PPO plan with Delta Dental in which the booklet stated that root canals were covered at 50%. When I was told I needed a root canal, I called Delta and was informed that they were not covered under the basic plan. I then switched to the premium plan. My waiting period started completely over which meant I had to wait 1 year even though there was no lapse in coverage. However, when I made the switch, the representative informed me that my waiting period would not change with the new policy. I was completely misinformed.

We were dropping Delta Dental due to my husband no longer work at the same workplace. Called Delta to ask about the benefit's end date, what's covered, etc. Was told to get treatments started before the end of January of this year. Delta Dental failed to inform me they will only cover my bridge procedure after the bridge has been delivered, which it was delivered in Feb. Now I am left with an $800+ bill that they're supposed to pay after my United Dental paid their part.

I called many times and each wait is about an hour long to speak to a representative over the past week to ask for a letter stating for proof of current coverage to be enroll in my new insurance. However, one representative told me it is impossible, the other one told me he will email me the next day but never did, and the other lady told me that my request is in outstanding and I have to wait between 3 to 5 business days but not sure if I will get my request. The tone of their voice seems unfriendly and they don’t want your business. I don’t understand how complicated it is to request such simple information. I am very disappointed with just this minor request and they cannot do their job. I really need this urgent for my new coverage and cannot believe the service is this awful. I will never get Delta Dental service again.

I had a Delta Dental premium (most expensive) plan for several years. Everything was fine as long as I had routine, preventative work and a couple of cavities. But then I needed upper and lower partials, which were placed on 2/14/19. The bill was submitted to Delta Dental. My dentist office said I had $590 left on my dental plan for the year. The plan stated dentures were paid at 50%. I heard nothing from Delta Dental. I called them on 3/14/19 and was told they never received the claim. Of course. I immediately resubmitted the claim, and USPS reported it was delivered on 3/18/19. It is now the end of March, and I have received nothing from Delta Dental. I cancelled the method of premium payments today. I will use it to pay for my dental work. I hear the dental discount plans are better. We’ll see.

I had Delta Dental and you had to wait an entire year to have some particular thing done. I waited the year and they didn't pay for nearly what they advertise that they do. Their ad on TV says they cover everything. They do not. Not even close.

I pay nothing for preventive checkups, and I am satisfied with major dental services being covered. Monthly cost is affordable. Customer service needs to be trained to put a smile in their voice, though.

Delta Dental has been a pain to work with in regards to customer service. We have been advised that our son needs to see a pediatric dentistry however there within the network the closest available who is taking new patients is 45 mins away. This will not work for us. Besides that, we had been double charged for our premium, auto deducted from my paycheck and charged also on our credit card. This has been a mess and we're still working things out.

$650 annual premiums for $1000 coverage... cheap ** and not recommended. Poor service, if you can get it timely. A waste of payroll deduction. You can find better anywhere. We did and never looked back.

I called to cancel my policy just 2 weeks after signing up as I am starting a new job. They said they would cancel and refund since I didn't use it. 2 weeks later they sucked another $50 from my checking with no warning of course. So I called them back where they stated I needed to send my request in writing via email which I did while on the phone and got confirmation and was told again the policy is canceled & I would get my money. A month later they sucked another $50 from me. This time when I called they said they are not going to honor my request as I am in a 1 year contract. Great. Another faceless criminal organization gets to steal people's money with zero accountability. These people are worse than PayPal!

I purchased the Delta Dental plan through Costco. The plan indicates that a tooth extraction is $42. I was charged $789! A cleaning is $20 on the plan and I was charged $389. Beware that this is just a scam to get your money and provide nothing.

There are too many codes that do not fit the dentist preference. Also it would be nice to offer at least a discount on additional cleanings per year because most of the dentists say one should come every 4 months.

I find Delta Dental to be adequate for those who need coverage for their routine "yearly check-up and cleaning". For any other extensive procedures done, to the layman, "other" procedures are still very pricey. I recently had my yearly, and it was found that I needed a root canal and buildup on one tooth, my ending dollar responsibility was over $800.00 and that does not include the final crown/cap that will need to placed at some time in the future. I have the "high plan" which is geared toward covering more expense; I do not find this to be the case. While the cost offset is very much appreciated: I feel that the insurance is more akin to having a coupon book for certain procedures that can only be used once per year, for the other that routine cleanings.

Great coverage with no co-pay for preventative services such as X-rays and cleanings. Insurance cost was really reasonable as I purchased thru my employer and the network dentist is less than 5 miles away from my home!

Well as we have used the dental insurance more than once it’s been very helpful talking to customer service and prices they quoted were very accurate once we saw the dentist. So we were more prepared in expectations instead of the ‘guess work’ from previous plans? I’ve been more than pleased and have also renewed it for 2019 thru my husband's insurance plan? Would recommend this company to anybody too.

I love Delta Dental. Have had for 20 years+. I was ecstatic when I found it became available for military retirees. Even though now I have to pay a premium. I like being able to coordinate benefits with my wife’s carrier. Our network dentist have always been top notch.

Do not use this insurance company. It is the worst I've ever had. You have to wait 6 months to use the service! I was told over the phone it would take 30 days. I was lied to! BEWARE!!! NO REFUNDS AT ALL!

I have been a customer for 8 years & love the great coverage and the great job DELTA DENTAL is doing. Please keep up the good work. Thanks for everything and please keep the cost down like you have been doing because my family and I really appreciate it.

My employer and I paid into Delta Dental for the year of 2018, and finally in December I had to schedule an emergency dental appointment. They did not process my initial claim from the dentist on 12/10 until March of 2019. When I reviewed the claim, none of the numbers made any sense and it looks as if I'm going to owe the dentist even more, regardless of the fact that the office staff was supposed to have been able to calculate my out of pocket expenses. It appears they pick arbitrary numbers based on some profit margin they expect to make.

Deltacare is my secondary insurance, through my husband, but it has better benefits for many procedures than my own plan. I expected that, in those cases, I would pay no more than the Deltacare co-pay since those are their contracted rates with the dentist. Apparently, I was wrong, and my Deltacare won't coordinate at all as secondary so I paid hundreds of dollars more for a crown today than I would have paid if Delta was my only insurance. They've taken my premium dollars but are flat out refusing to pay anything.

I purchased this through AARP and it's a waste of money. There isn't one Endodontist in my plan. Delta knew it and still ripped me off. I found out that no Endodontist took the HMO plan and now I need to buy another insurance plan with another company. Stay away from Delta Dental and AARP. They work together to rip off the elderly. I will be filing a claim with a lawyer and with the attorney general. Beware of this company. It's a ripoff.

I had a policy in Texas and moved to Arizona where there was not coverage. I had prepaid. They processed a credit of $15.61 and refuse to refund it to me. Been dealing with this over a 6 months. Told 7 times "check was in the mail". It is a small amount, but now it is the principle of things they are this bad of a company. I have found multiple reviews how they rip off their customers and I am no different.

We had to get dental insurance thinking it was a smart thing to do after retirement, but after a few years of being with Delta Dental I realize I need to look for a better honest insurer. Initially, monthly payment was 53.00 a month but you're not covered fully until one or possibly 2 years with them, so we always had big money to pay out after our dental care.

I have had Delta Dental insurance for years. Each year the premiums have gone up and their percentage of payment has gone down. I have had the same dentist nearly 20 years, and last year they reimbursed less than 25% of my care. Honestly, if I had the premiums in my pocket I would have been better off than what they reimbursed. My experience at this point is that no dental insurance is better than Delta Dental insurance.

I called in Delta Dental on 12/17/2018 and enrolled the premium plan directly in the morning about 10am. I gave my auto- pay authorization and the representative said they charged $234.28 right away. After 3 hours, I changed my mind and wanted to cancel my policy and called in for cancellation. The same representative answered and she told me she cancelled my policy but refund will take normally about 8 to 10 weeks and there is no further action or paperwork I need to do nothing further for cancellation.

Unless you have coverage through an employer, DO NOT purchase a Delta Dental plan. First of all, I purchased a basic plan because I don't usually need extensive work. I wanted only to cover for my 2 exams and cleanings each year. The cost of the premiums for this however, would clearly cost more than if I paid for these out of pocket. Plus, they want a 50.00 deductible on top of the premiums each year.

I just joined Delta Dental in late November 2018 and wish I never saw the recommendation on the AARP website about them. First I had to pay in advance for two months (December 2018 and January 2019) on a credit card which I did. This is supposedly to show our credibility. I found that odd and never heard of such a practice from a company I never heard of. Obviously a trust issue.

I paid every month and every month, received a threat of cancellation, and would sometimes be canceled (regardless of payment) and would have to call to be reinstated. Was told it was a glitch going back 3 years when one payment was missed (when my automatic payment was on a card that had just expired but I took care of it right away).

Delta Dental has a 10 year replacement clause. We replaced some missing teeth with a bridge and the consultant says the bridge has a poor prognosis. The teeth are not mobile and there is no gum disease. This is a ploy to get out of paying on the procedure. At very least they should pay on a replacement partial because the one she is wearing is not replaceable. This would be like a doctor giving a patient a motorized wheelchair and the insurance doesn't pay on motorized and only want to pay on the non motorized chairs so they refuse to pay on anything. TERRIBLE just TERRIBLE!

Delta Dental is by far the worst insurance company to deal with as a provider. They have muscled their way into the insurance market, and it is very difficult for a provider to not accept their plans. They cut their fees over 60% four years ago, and have not raised the reimbursement at all since then. Meanwhile the company is making record profits. They do not care about the insured or their providers.

It went had some dental work done, and my dental office gave me a specific quote from Delta Dental that they received. I agreed to that balance and then Delta dental comes back and pays $300 less than what the original quote was given. Where is the disconnect with this company? I work in billing and coding and if my insurances that I work with give me a quote that is the amount they pay they can’t make up the rules as they play the game. Delta Dental is truly a waste of time. I’m going to request that my company start looking for other dental coverage. They should be required to pay what they say they will when they give the quote over the phone. And doctors and dentists can’t understand why we don’t come in regularly. Well maybe because we can't afford both the cost of the insurance and ridiculous amounts we have to pay!

As a provider, our goal is to help the patient and give them an accurate estimate for dental procedures. We call Delta Dental of WI every day, regarding patient's coverage. A rep would give me the patient's benefit info once in a blue moon. Majority of the time, they refuse to give me any information and tell me to get a "fast fax". I'm sorry, but shouldn't we be working TOGETHER?! This delays a patient's treatment time, especially if they came in as an emergency. I'm already on the phone with you, and you expect me to wait for a fax, call again, only to be put on hold for so long. No... just no. HORRIBLE CUSTOMER SERVICE. I would not recommend DELTA DENTAL. Cigna and United Health Care have great customer service, to a member or provider.

This has been the most frustrating experience with dental insurance. No providers exist in the plan, in our area. They chose to assign us to a dentist nearly three hours away. Then refused to allow us to be seen by a dentist in our area. I might as well have no insurance because I pay out of pocket for dental care that is high quality and in our area.

I had complications after root canal surgery on #7 tooth. This required a cyst to be removed and a root retrograde filling completed. Dentist gave estimate which I then paid my percent $427.00. Delta did NOT $918.50! Thought this had been paid as I never received any statement to the contrary until 4 days before Christmas and 4 months after the procedure. I sent an email about the claim and it was never followed up by Delta (supposedly 3-5 days for reply). Called the number today and I was told that No treatment can be for this same tooth within 24-months. My primary dentist discovered this during x-rays and referred back to this Endodontist. Canceling Delta and never using this Endodontic group again. It's a sorry shame you cannot expect the benefit company you pay for to cover costs as expected in coverage.

My daughter got the Delta Dental coverage specifically for her wisdom teeth extraction. She was told she had to be on a plan for over a year since she was over 18 years old. We did that and then moved her to a plan that covered the surgery. After waiting a LONG time for the preapproval it came back DENIED- Not Medically necessary. Her teeth are impacted with no room to come out so I am not sure how they can claim not medically necessary. I feel the company is a scam to get your monthly premiums and then not covering what they told you would be covered when you sign up. DO NOT purchase from this company!

Worst dental plan ever and my job pays for it. I choose to pay out of pocket to get a good dentist. Not one dentist worth going to supports Delta. Customer service is awful. Getting payments back takes forever, don't buy this plan. Trust me.

If I could give no stars, I would. ALL of Delta Dental in ALL STATES have horrible customer service over the phone when it comes to calling for insurance information. The wait is long to begin with and after over an hour and a half of waiting usually, rude representatives answer the phone to rush you through your questions while responding with an attitude. I wish I was exaggerating but I get one of these E V E R Y T I M E I call. I work in a dental office and always dread calling this insurance for our patients and usually leave it for the end of the day. These reps obviously need more customer service training. PLEASE someone take the time out to do it!!! DO IT PLEASE!

I have been with Delta Dental insurance for two years through my job. Every time I take my sons to the dentist they can't receive service because it's showing under my dental plan they are not covered. When they don't go to the dentist then they are covered. They don't want to pay for anything but they want your money. When my son went to the dentist finally he received services, but when the claim form came it came in my other son's name. So I was called then and told them then they gonna tell me my son was not covered under my insurance, then I saw said. "Why y'all putting the claim firm in my other son's name when he has not been to the dentist yet." Smh. Then my son that they said was covered under my insurance finally went to the dentist. When we got there they said it's showing up that he is not covered under my insurance.

I purchased a Delta Dental insurance plan for my family of 3 from Costco in Oct 18. Not knowing it was HMO (although decent coverage) I called to "upgrade" to PPO. Delta graciously charged my 187 a month for PPO (they said it would be effective the next day) when the Costco plan was 219 a year. They also cancelled my Costco plan at the same time. I went to PPO plan dentist the next day and was told I had a "waiting period of 6 months". The Delta salesmen knew I had an appt with the dentist the next day and in fact said "I get calls from patients sitting in the parking lot of dental offices needing urgent coverage all the time". This is normal. He never mentioned any wait period.

This company is the worst as a Medicare supplement dental plan. They promise "50%" reimbursement for periodontal surgery and I was paid $440 for a $2800 claim. They state that my periodontist "was not in their network", but the closest Delta provide is 35 miles away and not the referral of choice for my regular dentist who diagnosed the problem. They are endorsed by AARP and they too defended the reimbursement. Simply put, they just do not pay what the plan promises so look elsewhere for your Medicare dental coverage. I spoke to the billing staff at my periodontists office and am now looking into other plans that they endorse.

I've been working in Dental for 7 years now, and I have solid experience as my doctor's lead assistant and assistant office manager. If you come in for X-rays, PREVENTATIVE cleaning (not a SCRP, or deep cleaning) and exam, those claims will be paid on your behalf promptly. BEWARE of Delta Dental's claims department for ANY treatment you may need. It takes hours to get a hold of a representative, 9 times out of 10 they are rude or don't understand the question. If the call "disconnects" they don't call back, despite asking for number for that very reason. They will tell you a claim is processing (after you've provided the requested info multiple times) and they need no further info and to allow time for processing.

I am retired and submitted a $3000+ claim for dental work for my husband, who has had Parkinson's for over 15 years. I first mailed all of the necessary forms and information to DELTA DENTAL - the address in Wisc. They never received it! I then sent additional copies, Return Receipt Requested. I received the green postcard back, with an illegible signature.

Let's face it. Insurance, especially dental, is a scam. We've all been tricked into believing it's a necessity so that we can slack off and avoid actually managing our finances. It's pretty simple. Insurance companies make a business of paying out less than what people pay in. American Society acted crazy when Amazon bought a grocery store for $13 Billion, but nobody bats an eye when AETNA was sold last year for $69 billion. It was barely even news. That said, I work in a family dental practice that has been in business for 30+ years. Insurance payments make up 90% of our revenue, and Delta Dental is the biggest player in the game. We dislike dealing with insurance vampires so much that we have removed our practice from every PPO... except Delta Dental. Most government or public employers use Delta Dental. So it would be business suicide to not be linked to them.

I am shocked when I read these reviews. Is there another Delta Dental? My husband works for Sunoco and this is the dental insurance and we have had them for years. I have had many a procedure including crowns and root canals and we couldn't ask for better insurance. They pay 80% for the procedures I have mentioned. My dental office could not believe it. They said they have never seen anything like it. Most plans don't cover what ours does. There is of course a cap each yr but my goodness I have had a lot of work done. My dentist is excellent so I think the problem these people are having are their dentists not the plan. My husband just got a bridge done as well along with a crown. Again it has to be the dentist. I even got money back last yr from my dentist.

I purchased a Delta Dental plan in Jan 2017 through the Affordable Care Act (Covered California). My out of pocket monthly premium was $50.99, the highest I could afford. In 2018 I had two implants in my lower left jaw. The Dentist calculated my out of pocket expense and what the normal or standard coverage would be through Delta. Several months later they informed me that I owe the balance of $1365.00 because Delta only pays for implants for those 19 years of age and younger. The online benefits summary tells me that Delta will pay 50-80% of implant related cost, depending on the dentist.

Our family has been w/ Delta Dental HMO via small business program. We have switched to countless offices, (per Delta dental advice) hoping to find an honest provider. We have yet to find a dental office that honors the plan- crowns are double, if not triple the cost indicated on plan. Calling Delta Dental has proved to be as frustrating as the dental office. They will suggest filing a grievance over dental office refusing to honor plan. Then, after you waste your time w/ grievance, Delta Dental will suggest changing offices. Outrageous, that insurance commissioner has not investigated this plan.

I recently signed on for Delta Dental - workplace only option. I went to see one of their “network providers” within 6 months that provider left town. I found another Delta provider. Any new dentist requires a comprehensive exam. Delta refused to pay it. We’re talking about the small print in their so-called coverage. I am stuck with Delta dentist for a year. I will NEVER use this insurance company again. It’s lousy coverage and a perfect example of the insurance company GREED. I would have been better off not having Delta and paying out of pocket. So Delta got their monthly check and my dentist got a check, too. Warning: stay away from Delta! I’m filing a complaint with insurance commission and the Attorney General’s Office.

I decided at age 67 it was time to get some dental coverage as I was needing more work done. I purchased the AARP Delta Dental plan effective 12/01/2017. Well they sure know how to collect the premium every month but after 10 phone calls and trying to work with my dental office, I have not had a claim paid. Why? Every time my dentist submits a claim, they deny it because I have no coverage. The stress and phone calls of trying to straighten this out has been one of unbelievable frustration. Two weeks ago they promised to call my dentist office and today when I talked to them- they had never called. I wish I had read these reviews before I purchased this insurance. And today I got a letter stating the premium is going up from $25 month to $41 per month. Terminating!!!

Have been paying for a premium gold plan in order to continue to use my dentist. It was recommended that I have a bridge placed to replace teeth. Delta refuses saying if there is more than one solution, they pay for the cheapest. In other words instead of paying the benefit of $2,500, they will pay $500, but I can do whatever I want. My dentist has spoken with their consultant, who, by the way, is a part-time dentist who works only 4-5 hours a week reviewing all claims. Their response is I could get a removable partial for cheaper. They dictate the quality of life you will have by manipulation.

I cancelled and they are still taking the money. I cancelled because they were only going to pay about 30% of the cost of my dentures. This is unacceptable. I served for over 20 years, I should be paying nothing.

This company has been awful for me. They refuse to cover basic procedures like xrays and will not pay more then 43.00 for any service. The customer service is horrible at best. They transfer you over and over, only to tell you that the department you need to talk to is not available. I would not recommend this company to anyone.

For a time, I privately purchased my own dental insurance through Delta Dental. I didn't have occasion to use it so I can't speak to that, but when my employer provided a service and I tried to cancel Delta Dental, I was blocked from doing so entirely. There's no automated option on their phone line to cancel. All attempts to reach a representative end in a disconnected call. The website came up blank after I registered so I couldn't do it that way. In the end I had to call my bank and pay a $35 fee to block all future withdraws from Delta Dental from my bank account. Horrible customer service, people shouldn't be trapped into keeping them via blocking exits.

I just found out Delta Dental sends insured members a check for past dental work. I didn't know that so every time I received correspondence it went in the trash can because I thought it was just a statement. Now they can't tell me if I can get those checks reissued. Also, I just tried calling customer support. After going through all of the various frustrating menus and giving all of my information, the automated voice said, “We are experiencing technical difficulties” and hung up on me. Couldn't they have told me that upfront? Frustrated.

I had a root canal performed on 6/14. I have primary dental coverage through former employer with BCBS, and secondary dental coverage with current employer through Delta Dental. Claim was first filed with BCBS. The endodontist's office then filed with Delta, providing them with the claim statement showing what Blue Cross reimbursed for the root canal. Delta received the claim on July 12. As it appeared to still be "in process," I called Delta asking about the claim. I paid out of pocket for the services when they were performed (almost $1600). I was advised that it can take up to 30 days to process a claim. I then spoke to someone at Delta on July 26 who indicated they needed the date the BC policy became effective (over 10 years ago). I sent that info immediately. They still denied the claim and have now restarted the processing time to allow yet another 30 days.

Recently most of my claims were denied. When asked, Delta only said that they covered a certain amount of a procedure, despite the Benefits Booklet showing 100% covered in both in-network and out-of-network. When I asked how much is covered up to this "certain amount" the customer service rep told me that they do not know until the claim is being processed. Now I'm stuck with a $288.00 bill for a dental cleaning because these policies are not transparent. How am I supposed to estimate my coverage when Delta Dental maintains an arbitrary internal amount and will not allow consumers access to this so they can make the best choices for their health? Delta Dental is shady and untrustworthy. I would stop using them if our plan allowed.

My 5 year old had a tough time with her teeth as most had some decay. It took 7 trips to the children's hospital to get her teeth drilled, filled and capped. With each session she needed "sleepy juice" to sedate her. On the last trip to fix her front teeth the dentist suggested we try scaling back the decay since she'll soon lose her front teeth. I thought this was a wise, less invasive choice and was hoping to save a little money avoiding more crowns. The procedure was quick and relatively easy compared to previous work. When I received the bill from Delta and the dentist I was shocked to discover that none of this scaling was covered as it was coded as odontoplasty - a procedure typically utilized for aesthetic reasons to improve tooth appearance.

We had Delta Dental coverage for many years through my employer. I retired and got health care coverage through ACA, Covered California. Because of website issues with Covered California we missed dental coverage for our first year on ACA. Since then, we have had Delta Dental coverage. My wife had a non-urgent crown replaced a few months after we again were covered by Delta Dental. They are refusing to cover this crown using fine print in the contract. Be aware of the fine print in their contract. No consideration for long term loyal customers!

Beware of details and unwritten rules for Delta Dental, they lie and cheat and do not care for anyone. Delta told me I had to go to the one dentist they assigned to me and I followed all the rules, even hidden ones, but Delta had assigned me to a dentist that did not accept their insurance. By the time I could get appointment with another dentist, it was July so Delta invoked their unwritten hidden fraudulent rule and told me I was not eligible to the promised "two cleanings in 12 months" because there has to be minimum of 6 months between them. If you keep Delta long enough, you will be in same situation fighting the calendar to get your promised coverage. Customer support will not budge on this and whine at you to not yell at them for their fraudulent criminal cheating behavior. In MANY cases, Delta is more expensive than paying dentist directly.

Delta Dental Insurance refuses to correct miscoded claim of a partial denture although they are aware that this code is incorrect and the Dentist office admitted on April 3, 2018 that they did not give me the more expensive metal frame partial that was coded. The miscode is to Delta Dental’s advantage because it prevents me from getting any other service to the upper arch.

6/26/18 received tooth implant, as per the Delta PDF bylaws they will pay either the cheaper of two options (bridge, or denture). Well they paid 0, and I'm stuck with $2,774 bill. They further stated in their denial letter "AN IMPLANT PROSTHESIS IS COVERED ONLY IF THE EXISTING PROSTHESIS WAS PLACED AT LEAST 5 YEARS PRIOR TO REPLACEMENT." I lost a tooth from a cracked root that needed replacement, my Dentist and Oral Surgeon can't believe the denied claim. What I also noted on their denial statement they don't include their phone number. I guess they just want are premium and when they deny coverage they don't want to hear back from us. I am intending on pursuing this matter to the attorney general's office as well.

They cover 2 exams, 2 sets of x-rays and 2 cleanings each year. But 1 FM Radiograph every 5 years. I spoke to Kayla at Delta Dental benefits 877-377-5727 complaining about them not paying for my x-rays and that it seemed the full mouth x-rays are never covered on me. Here's what I discovered. The way they've cheated (but she wont use that term) consumers is their internal rule on the cost of x-rays your dentist takes during a routine exam. I recently found out that they bundled a certain amount of x-rays into one full mouth (FM Radiograph). If it's submitted on the same day, and the total payout for them is as much as one FM Radiograph. So your x-ray set that would have been free turns out to be a charge, because you most likely had an event in the past 5 years that they had counted as an FM Radiograph.

I pay $20.37 a month for this insurance, and only found out after signing that it is only preventive coverage. My daughter needs her wisdom teeth pulled - and they won't pay anything. If I had known that I would have added her to my insurance. Don't waste your money, get a real insurance.

My dental plan covers 100% of preventative care, and 60% of other dental work, such as a crown. The patient pays 40%, which is a little high, and that's why I didn't think it's a great value, but it's not bad.

Don't waste your money. 3 years ago this was a really good company but now they don't pay hardly nothing. You will pay more on premiums than they cover no matter what happens. I tried to cancel then it was like an act of congress to cancel I called to cancel in Delta Dental in Oklahoma and she said I had to sent an email. They tried to charge me another month but that not happening. Good company gone bad...

I have received dental coverage through my employer. Recently had a bridge done. An estimate was given as usual. This time however they denied my claim because apparently I now have a "poor prognosis" so I get a bill for over 14 hundred dollars. I've already paid over 3 thousand out of pocket. What's the point of having insurance if they don't cover anything. Stay clear of them.

I lived in Florida in 2014 and had Delta Dental through my employer. Our benefits had a $1000.00 for orthodontics. I got Invisalign for my daughter and recently I called her orthodontist who we actually still commute to Florida to finish her service. They said Delta Dental only paid $500.00. I called Delta Dental and was told they only pay $500.00 then the next year they pay the other $500.00. So since I had moved before the second year of service, even though we had the coverage at the time she got the Invisalign, they refuse to pay the other $500.00. It is a total ripoff. None of us employees were told this nor was it in our benefit package.

Do not buy dental insurance with Delta Dental Insurance company. You will be sorry if you do because the insurance is worthless: I bought an individual dental insurance with Delta Dental Insurance. Policy name is Delta Dental PPO Individual. On their website they advertise that the policy I bought will pay 100% for General cleaning twice per year. That what I am looking for. My first cleaning happened on 4/20/18. This cleaning I have done for many years with the same dentist. My past Humana Medicare Advantage Insurance paid the full amount for this cleaning twice per year no problem.

My advice is to stay as far away as you can from this den of thieves. Needing to have some dental work done after several years of neglect, I chose and paid the annual premium for Delta Dental's top of the line program. I was quoted pricing examples for a variety of procedures and thought this coverage best fit my needs. I then visited my dentist for examination and development of a dental health plan. During this visit, I was told the actual prices I would be paying for each procedure. Under Delta Dental's plan, the cost of every procedure was significantly higher than what I had been led to believe when purchasing the plan. My dentist had his own plan, which reduced the cost of my procedures significantly.

Delta Dental consistently sends my reimbursement to the provider even though I am filling out my own claim forms and sending them a receipt to show that I have already paid the provider (which I should not need to do) and I’ve never given authorization for Tricare DD to pay my dental benefits to anyone other than myself. When I call and ask Delta to send my money back to me Delta tells me I have to chase down the money and retrieve it from the person they have sent it to. Even when that provider had no entitlement to the money! If the provider refuses I can access other channels to pursue it. That is wrong! They have removed my right to file and be reimbursed for my own dental benefits.

How is it possible that customer service has devolved into this? A lovely woman who is a 'representative' cannot comprehend this: "I am calling to find out what it will cost me on my plan for a cleaning, having used up my two free cleanings per year." She could not process the question. "COST. Can you help me?" She couldn't so she put me on hold and finally I had the good sense to hang up. Ten minute on hold and baffled by what must be again - passive aggressive low paid workers who act out by frustrating consumers. OK. Who owns stock in this? Dump!

This insurance is worse than useless! On a recent preventive visit which included periodontal scaling and root planing they paid a total of $80 towards a bill of $1,449. This included only $5.00 towards the exam fee of $127.00 and $75.00 towards the $150.00 fee for a complete series of x-rays. I found out after the fact that periodontal services (scaling and root planing) are not covered. Nowhere in my benefits was this stated. Stay away from Delta Dental at all costs!

Delta Dental is THE WORST!!! Take my word for it, and just go elsewhere. No matter the cost. After carefully selecting a plan, I chose one with a higher premium due to there not being a waiting period. I have gotten a lot of major work done in the past month, and Delta Dental has denied my claims. When I called, they stated that there is a 6-12 month waiting period, and that they are not responsible for what the Healthcare Marketplace did or did not say. Why in the world would there be a 12 month waiting period FOR A POLICY THAT ONLY LASTS 12 MONTHS!!! Now I'm stuck with a high premium, and this ridiculous bill from my dentist. This is complete BS, and a complete rip off. The "American Dream," that people speak so highly of, seems more like a nightmare to me.

When I called the dentist's office and asked if the dentist was a participating Delta Dental provider, I was told yes. I had never had dental insurance, so really didn't know the difference between participating and PPO participating. Here, he was not PPO participating, and did not have to accept the lower payment amount. I called Delta Dental and they told me I should checked first. I ended up owing over $500 more because he was not a PPO dentist. Dentist refused to compromise on the balance. Am now going to another dentist.

I had a crown put in on Feb 5, 2018 and so far Delta Dental has not paid for their part of the crown procedure. I called Vienna Smiles which is where I go see my dentist and they told me that Delta Dental had not paid them their part of the expense for my crown. I left a message for Delta Dental to get back to me about this matter and they told me that the employees of Vienna Smiles never filed the claim. I think that this is very poor customer service.

Recently Johns Hopkins went with Delta Dental. The selection of dentists is very poor. The dentist many employees have used for years will only accept the "premier" plan due to poor reimbursement and is only covered by 80% while this "premier plan" was touted as no deductible, 100% coverage for many procedures it only applies to the doctors on their list who are limited. Hopkins definitely made a poor choice going with Delta Dental.

Delta Dental of Pennsylvania - Hardly anyone takes the not so great coverage so I was having to cover a lot of out of pocket expenses. I’ve been waiting on a check they owe me for months. I was told it was mailed out on Feb 23 2018. It’s now March 7 2018 and still no check. I called and they said I’m not allowed to call back for 15 days. Please avoid these crooks if possible!!!

After waiting months for the policy to take effect, I took my kids to the dentist, who checked to see if we were approved to be seen before the appointment started. One of my children had impacted wisdom teeth and needed surgery. We went to the referred dentist who again checked to see if we were authorized for the removal. I paid our share of over $1200 and my son had the teeth removed. Now I am told that we weren't covered after all and I have to pay the insurance amount of another $1200.

We have had a terrible time dealing with Delta Dental. We have been given incorrect information during multiple calls, and conveniently, no notes were made in their system about the phone calls. We were clearly told that my daughter was covered under my plan, so her individual plan was not necessary. She went to the dentist and we received a bill months later because she did NOT have coverage. They have transferred us to supervisors and not explained the circumstances despite assuring us that they would, so we have had to explain the situation over and over again. They are not willing to help, but admit that the person was wrong about her being covered. They are awful!

I am writing this review as a warning to anyone considering a purchase of Delta Dental Insurance of New Jersey. I purchased a policy on 1/11/18, and decided to cancel it after learning that my dentist would work with me on the price of his services, which turned out to be lower than Delta Dental. I faxed a letter to Delta Dental requesting a cancellation of my policy on 1/30/18. I then received a letter from them explaining that my policy could NOT be cancelled until 1/31/19! So I have to keep paying $60.00 monthly for a policy I WILL NOT USE!

I cancelled my dental insurance with these folks as I had moved to Fla and Humana has a much better deal. I was told that probably could not stop the automatic bank account withdrawal for the coming month but would send me a refund for payment on a cancellation of the account. The rep said I would have a check in three weeks or a credit to my account. That was December 26, 2017. Today, February 13, 2018, I called them to see where the money was and was told it would be 8-10 weeks. I was told the first rep was wrong. This rep was obstinate and arrogant to boot. I talked with bank and they said they have problems with Delta on numerous occasions. I think they believe most people forget. I don’t so will file a fraud complaint against them. Quick to take your funds but not quick to refund when they overcharge a customer. That’s obscene! Be aware when doing business with this outfit.

I got a bill from my dentist for 3 fillings that I believed would be covered, at least in part, by the Delta dental plan had had and not used for the previous 10 months I had it and was paying for it. Nope. Not covered because there was a 1 yr waiting period for anything besides cleanings and exams! Is there any point in paying an entire year for something you can't use? I hate being swindled and Delta is a master at taking your money for nothing.

I am writing an article about Delta Dental insurance. This is what happened to me. I bought a policy through the ACA. I called the company, was referred to a dentist. When I learned I needed dental treatment I called Delta Dental again and asked about the cost of said treatment and got an estimate. Today, after having the work done, I was told that because I am an adult, they don't cover any dental services. I am an adult, I have no children. That is all listed in my plan. I think this is fraud. When I called the ACA people, they agreed. I cannot be the only person to have been through this.

ARRP Delta Dental allows 3 cleanings per year, probably because of the link between. Oral health and heart disease. Permits flexible scheduling, you see a dentist on half of the hygienist appointments. Premium have options.

Delta may have been the best dental carrier around but they were purchased by Horizon and now they come up with any reason not to pay. I needed a re-treatment (not uncommon) and they refused to pay my dentist for no reason. In fact, they tried to blame him for the re-treatment which could not be further from the truth. Be careful with them. They will not pay if there is any way they can point to a policy clause anywhere even it is of no relevance and refuse to pay. Be careful... Do not trust ever.

Do not waste your money on this plan (DeltaCare USA). I have never been so disappointed with an insurance plan. It is horrible. It only covers the worst facilities and doctors and most do not perform specialty work like root canals on your molars. And the ones that do, have horrendous reviews and we're miles from my residence. At the end of the day it really only covers decent dentists to get my teeth cleaned. You can pay less out of pocket to go get your teeth clean than the premiums. Hope this helps someone looking to make the right choice on dental insurance.

I signed up for Delta Dental after talking to sales reps who said there is a 6-month waiting period. Ordered insurance Jan 1st 2017, went to the dentist in June 2017. Got a full bill for $500 saying didn't complete waiting period. It's actually 1 year, except in certain cases in certain states if you can find and read all the fine print. While it is an insurance company, and we all know we're going to get ripped off to pay their executives and shareholders, they actively in the business of tricking you. If you choose to go with Delta Dental of Colorado, make sure you do your own research, get everything in writing, note the people you talk to (they always conveniently forget to record those conversations on the phone) and when. Not a transparent or necessarily trustworthy insurance company (no surprises).

I am under my wife's plan. I called in to switch to my dentist instead of hers...and they made it exceedingly difficult even though both dentists take their insurance. I had to be on hold for 30 minutes. This is the slowest customer service I have ever had to endure. It is unacceptable to treat customers this way, so disrespectful of our time.

As a Pastor, I needed dental insurance so I went with Delta Dental. Been with them less than a month, I have serious problems. Been trying to change providers for 3 months now- November of 2017. Done so by email and phone, with the promise that it has been done. Not so. Two providers are about the same distance from me. One, however, is an awful place. I will not go back. I would have canceled during open enrollment had they not misled me into believing the provider was changed. Multiple times I have been mislead that the change was made. How Delta Dental is still in business is beyond me! I have made one final request for the change, if not done in a few days, I will be filing a complaint with the Insurance Board in Florida. PLEASE DO NOT PURCHASE A POLICY FROM THIS COMPANY... YOU WILL REGRET IT!

Paid for 2018 dental coverage as addition to UCare for Seniors. In searching for a provider, have found the list of providers is padded. For instance, a dentist in Minneapolis Downtown Skyway only accepts those "grandfathered in." Woman who answered the phone at a popular clinic on Snelling Avenue in St. Paul said no longer accept Civic Smiles, & was so upset at the thought of the plan that she then abruptly hung up. Worst of all, found that Hennepin County Medical Center Dental for years has only pulled teeth, & only for very poor patients. Appears as deliberate fraud to list them as a clinic for UCare subscribers to have check-ups, cleanings, fillings & oral surgery. UCare takes no responsibility, as they've contracted-out to Delta. Forget about appealing to Delta. How did they pull-off an A+ rating with the MN BBB?

Short and sweet, these guys suck. Multiples Delta Dental offices in every state make things confusing. I had these yahoos on the phone with my dentist's billing department twice and they couldn't figure out how to verify my information. It took 5 months for a payment to be made, for a tooth cleaning. I'm embarrassed when I go to the dentist because of what a pain in the neck these guys were. My dentist deals with billing insurance companies and they'd never had such a hard time with anyone else, ever. I filed a grievance and they answered it by claiming to have addressed the made up claims I filed. Do whatever you can to NOT work these jerks and losers.

I took out a policy with Delta Dental over two years ago. I don't have issues with standard coverage. I read and understood what my coverage was. The problem and complaint that I have is with the coverage of a dental crown on a dental implant. My coverage was clear that they do not cover the cost of the implant but stated on my policy under limitation on Major Benefits - note 6. Delta Dental will not pay for implants (artificial teeth implanted into or on bone or gums), their removal or other associated procedures, but Delta Dental will credit the cost of a crown or standard complete or partial denture toward the cost of the implant associated appliance, I.e. the implant supported crown or denture.

I had work done on July 27, and I still have not been paid. I've called 25 times, excuse after excuse, I even called before treatment. Look out for Delta Dental insurance, the state of Ca. dental association sued and won a case in 2017. I think there should be a nationwide class action suit against Delta dental, it is owned by Aetna, they should be held liable too.

I got the estimate of benefits from Delta Dental which clearly indicates on how much they are going to cover. So I got the procedure done, after I got the procedure done and my dental provider billed Delta Dental, Delta Dental denied the claim. They said I need to first go through my health insurance (nowhere was this indicated in the estimate) and if health insurance denied it, they would surely pay what was indicated in the estimate. I made many calls between my dentist and the health insurance, and finally got my health care insurance to give them a call. NOW they are claiming that the tooth was extracted so the claim was denied and they will not pay for it. Huh? this was all clearly itemized in the initial estimate request. Horrible company. How can you not honor what you estimated? Isn't there law against this?

I went into the Delta Dental website to try and get ID cards, find my policy number, and find a local dentist. The website kept displaying an error message that I needed to include my city and state. Well both of those were included. This got to be a huge time consuming issue. Then trying to get ID's is a bit shady. They suggest you go into a dental office and give the secretaries the chore of determining a person's coverage. This to me is awful! Then the policy number is supposed to be a person's social. Well when I tried to register for an account online, the screen kept showing mine as wrong. I want a refund of all money my job has taken out to pay for this. This is wasteful!

My husband lost his job 8 months ago. We had a great insurance and couldn't afford staying with Cobra. My employer took me on his insurance and offered Delta Dental PPO. We read everything and it sounded wonderful. We went for a family cleaning and checkup to our dentist of 13 years. (We found out - out of network) A cleaning is only covered at 79 and nothing else. My son had a cavity covered at 25.— The dentist bill for cleaning used to be about 25.— per person. This time it is about 400.— for the family. What can I do? Nothing and I won't change dentist. Not happy at all.

I first entered DeltaCare (a Delta Dental product) through the Healthcare Exchange. I just went to one of their recommended dentists. Before I could be seen, I paid a $20 co-pay. Out of a $260 bill for a thorough cleaning and x-rays, the insurance paid $20! I've been referred to an endodontist for a root canal. When I called for the appointment, I was told they do not accept DeltaCare, only Delta Dental PPO. So I looked up endodontists on Delta Dental's website for their DeltaCare product. I live in a major city, and there are only 10 endodontists who accept DeltaCare -- and five of those are with "Dental Health Group" (which turns out to be Great Expressions Dental Centers). The reviews on many DeltaCare's endodontists are bad. And at least one reviewer reported that the office had to fight the insurance company for payment.

Dental expenses are just as bad as all other medical expenses and our teeth are No exception to what is important to us. With this in mind, there are some of us who have dental problems that stemmed from childbirth. My family members have had dental problems most of their lives and I am following them with this problem. My teeth are bad, I have lost nearly half of them and when it comes to eating meals, it takes me twice as long as others as I have no chewing teeth at all. Delta Dental says it will cover only $1000.00 per year for our dental needs when some of our needs costs are insanely high.

Delta Dental wanted my wife to change to a high plan dental insurance so a particular operation could be covered. We went along with this about a year ago. When it came time for the operation they made the accusation that the plan that we purchased wouldn't cover it. The money we could have saved from paying for the dental insurance would have been better than paying for an insurance that treats you as a naive idiot. The company should pay for the service and be pleased to do so. By writing this I hope that others will just say no; I'll get a loan from the bank to get the operation if I need to.

Delta Dental gave me a fax back saying a patient was eligible for her insurance and we did not collect her money upfront because she was eligible, then 2 months went by and we contacted Delta Dental asking why they did not pay for this claim? They said she was not covered on the date of service because she had not paid her monthly premium. THIS IS JUST WRONG!!! We as providers do everything we can to get paid by this big money making insurance company and they do everything to make it hard on the providers. Delta should be having to chase down the patient for the money that they told us we would get paid for, not me!!! Insurance companies has a racket going on and small businesses are suffering for their negligence. You made the error but they are passing the buck to the provider to make up for their mistakes. SHAME ON YOU!!!

We purchased dental insurance through Delta for our small business. After a long delay, we were told on 10/23 that were approved and would receive a welcome kit in 10-15 days. The negative part is that we were charged for a full month starting 10/1, even though there is no chance of using the coverage in October. When I pushed back and asked to have the start date on 11/1, Maria ** of Allied Administrators said management wouldn't approve it. Essentially we've paid a month for absolutely nothing and they could care less.

I'm on Medicare and needed to apply for an individual dental insurance plan. I applied to Delta Dental. First, I printed out the application form by hand (it includes personal ID info of SS and DOB) and mailed it, certified mail, to Delta Dental on August 11, 2017. As of September 8 received no response, so called my local post office to track delivery. They said it had been delivered to Delta on August 14. So I called customer service on Sept. 8 and the rep told me he'd check with the enrollment dept. to see if they'd received it but not yet entered it. Gave him my cell phone number.

After my first visit getting checkup and a cleaning, I started getting invoices emailed to me from Delta Dental about charges not paid. I took this information to the dentist’s office and they told me that I should NEVER be getting a bill for ANYTHING from the insurance company, and that what they were sending me bills for was procedures that are always written off, they just have to be noted on the insurance for legal reasons... But the patient is never supposed to be charged or sent invoices for these procedures and the billing person at the dentist’s office said the insurance company knows this.

My company plan with Delta Dental says Implants are cover. My dentist has sent them x-rays, chart notes and filled out all the paperwork. Delta Dental refuses to pay. My company assigned me an advocate ~ everything is correctly filed and my plan covers Implants. My company cannot force Delta Dental to pay even though they have the coverage under our plan. Delta Dental is not honoring their contract.

Delta Dental is the absolute worst. They will switch your claim from a white filling to a silver filling so they can pay out far less. They informed me my plan doesn't cover white fillings; who is still filling with toxic silver??? And since when does dental coverage pick through which types of services they should cover!

I have had an AARP Delta Dental. I pay $68 a month. For the past year they have refused to honor a $1200 Claim. They lied and said the Dentist refused to provide his charts and x-rays. I was provided proof that the dentist did indeed provide the information. It appears they had no intention of paying the claim and strung me along with a chain of lies for a year. I complained to State Insurance Commission and am awaiting the outcome. I've finally decided Delta Dental is a scam. They only want to collect premiums but have no intentions of honoring claims.

My top 2 front teeth began to break off in pieces this May 2017. Dentist said I'd need 3 crowns--2 for those teeth and one molar. I used to be bulimic. He could not bind them a 3rd time. X-rays were sent off; took a month to hear from Delta; they approved 1 root canal! Dentist tried again. Same **. The teeth break further, so he does the root canal last week. Tonight, I have a follow up appointment. Just brushed my teeth and saw that the filling/bonding he did is breaking off again. There's nothing there. He also said that because the teeth continued to fall apart, that he would submit x-rays and a treatment plan a 3rd time. If these near-useless cretins won't pay, what recourse do I have? They are almost useless.

Was told to get Delta Dental via the Veterans Admin. Been approx. a year now and they really don't cover much, but do not have any trouble collecting monthly fee while rejecting claims. Planning on cancelling service and would not recommend any veteran to apply for this service.

Delta Dental is not bad but they have a stupid policy of allowing 2 cleanings a year, 6 months & 1 day apart. As a result, over time, the dates change & the dentist I saw in May I cannot see this year because I leave FL the end of May & my allowed date of cleaning is not until June. Why not allow 2 cleanings per calendar year?

Delta Dental as with other insurances seems to always have a "way out" of paying for something that appears to be covered according to their paperwork. They take a long time when they make a payment to my dentist and it embarrasses me that my dental provider has to wait so long for payment on services he provided me quickly (if I needed it).

Delta Dental isn't costly but it covers nothing. I waited an entire year and it covered very little, a few dollars out of hundreds.

My June 13, 2017 dental exam and prophylaxis was initially denied for payment despite my calls to customer service and confirmation. I saw my assigned dentist after the confirmed date of coverage, June 1, 2017. This is faulty claim processing! I have had nothing but issues and misinformation in dealing with DeltaCare!

Delta, through AARP, is a good company but I just wish they'd cover certain tooth implants which would last me my lifetime. Other than that, I'm happy with this company.

As many other reviews have pointed out, Delta Dental is very difficult to work with in general. I have several friends in the dental business and the general consensus is that it is a lot of work to file claims with them and get them to pay. I have had several claims denied for crowns that were medically necessary according to my dentist, cracked teeth, filling failing, infection... but DD denied them. I have been on the phone with them many times as has my dental office to no avail! I will NOT use them in the future.

I signed up for TRICARE Retiree Dental Program through Delta Dental back in February 2017. When I first signed up one of my major questions was, "Is there a waiting period to get anything done." The representative obviously didn't give a ** about me or was trying to make commission because she lied straight her teeth and told me there was no waiting period. Finally I get the chance to schedule a dental appointment and today I find out there is a 12-month waiting period to use this piece of ** insurance contractor to get my caps done that I need. I was lied to and now I am stuck with this piece of ** company for 12 months? I cannot even use the insurance for what I need until February 2018 and you expect me to keep paying $140.00 dollars a month? ** NO.

If I could choose again, I'd rather go without insurance at all. They are horrible with customer service, responding to issues in a timely manner or at all, & all they want to do is take your money. They had no problem taking my monthly payment without providing the services that I am entitled to all because of a 'system error.' For MONTHS I went paying my monthly premium but was denied the use of my policy. I spend months attempting to get it fixed, being on hold for over 45 minutes at a time, and somehow the supervisors were never available or they were the wrong team to handle my issue.

This company will not provide estimates for service in a timely manner. You need to send the request twice if not three times. Every time my dentist sends in a estimate for treatment they never so call get it. And it is not just my dentist. I thought it was my dentist doing it so I changed and my new dentist is having the same issues as my old dentist. I love having to wait to approve a cracked tooth for treatment.