Delta Dental Reviews

I have been with this company for many years. I'm under the premier plan. The only thing this plan lacks is allowing its patients to have more the 2 cleanings a year. To me this would benefit the patient from having to return for other problems which is a preventative offerings to the patient. It would benefit everyone in the long run to keep a healthy set of teeth and gums.

I find Delta Dental to be very cooperative and reasonable in their fees. I have never had any problems with them. Their coverage is very broad. For example, I have had to have implants, most of which were covered.

My only complaint is that they don't pay their full share for white fillings and that is all most dentists use. Other than that I have never had a problem. We have been with them for over 10 years.

Delta is ok if you just have to have teeth cleaned... Other procedures are based on what Delta you have. It still cost me 55.00 for a filling. Not even a big one. That is a little outrageous. Sometimes I wonder if the cost is worth it.

There are a few different plans with Delta Dental. My plan allows for three cleanings a year and you don't have to wait four months between them. The premium is about what the dentist would charge if I paid cash; however, the real payoff is if and when you need additional services. We've had a few of those and the discount helps make root canals, cavity fills, etc more affordable. I really like the monthly charge to my credit card and knowing that I have coverage. NOTE: If you currently have dental insurance, be sure to have your new plan start when the old plan ends or you may have to go a year before it covers any additional services.

I have been with Delta Dental for many years now so when I retired at 56 years of age I had to pick out my dental insurance. I get reimbursed my monthly premium so it was a no brainer to pick out Delta. They pay for bi yearly cleaning and X-rays. So far that’s all of needed.

I have been extremely pleased with Delta Dental. The premium is a bit high, however I'm glad I have it. It's nice to have 4 cleanings a year, free. The co-payment depends on the Dentist's charges. Mine have never been extremely high.

Great insurance coverage. I am using PPO level and it covers all preventive cares 100% with out of network dentist. For non-preventive cares, they cover 40 to 50% and the rest I pay. Its rate is reasonable. Had no problem with them for over 20 years.

Delta Dental is a little on the expensive side. My premium for my wife and I is approximately $1400 a year. Everything else is good. Delta Dental has adequate coverage and still have to pay out of pocket for some of the services.

It's different. I was terrified when I first came in, who is not when they go to the dentist. It was for the professional staff, the relaxing place and music, that I was able to calm my fear. I really appreciate the seriousness with which they treat every patient. It's become my go-to place for my teeth.

I have Delta Dental for some time. The positive factors with this insurance are that it's widely available and most dentists accept it. Another positive factor is that annual checkups are covered 100% with my plan and I think many of their plans cover health maintenance provided by the annual check up. The negative is that many items are only covered at 50% and this can cost thousands of dollars for expense dental work like root canals.

My bill is never correct with Delta Dental: I always have to get refunds from dentist office when I ask for my explanation of bill from dentist and delta dental. Delta dental also does not cover white fillings: most dentists refuse to do silver fillings anymore, and silver fillings cannot be done for small cavities; leaving members with huge out of pocket costs. It's actually cheaper to NOT have dental insurance and pay a lower out of pocket cost with 'no insurance' for fillings. As an adult who is trying to stay on top of my teeth to prevent them from getting worse, delta dental does not provide quality nor affordability for members.

They don’t pay enough for dental ins. Then if you have a bridge or full set you can’t claim it every 5 years. Then they tell the dentist how much they will pay then 3 months later they say it’s not covered.

They do pretty well, I just wish they would cover more on procedures, that are dentist approved, such as root canals or crowns, etc. I really tire of insurance companies that know more than the doctor or dentist. Dental insurance should just cover more extensively. That said, they are pretty good overall though.

Delta Dental has a lot of different plans that make it easy to find something affordable. Customer service is quite good and responsive. They worked with me until my questions were answered and I was satisfied. Costs are comparable to other insurers. I had Delta Dental all through my employment years and was able to keep them transitioning into retirement with no waiting period.

The service at location was great and filing with Delta Dental was easy and efficient. Thank you. Also very affordable. I used to use Indiana School of Dentistry because of discount as students (under supervision) were allowed to work on me. Now delta dental takes care of me and I am very satisfied with the service and the billing.

We have had Delta Dental for over 32 yrs. We have never had a problem with claims being paid. With 2 adults and 7 kids having everything from cleanings, fillings, wisdom teeth pulls, braces and dentures that says a lot. I never even had to contact them once. Every type of dentist and oral surgeon our family has been to always say Delta is the best company to work with on their end. I definitely would recommend.

I have had nothing but great experiences with Delta and when it comes to my oral health. I do wish that some of the prices would be more reasonable. Delta is very good at answering questions when it comes to explaining any questions about my plan and my oral health.

I have had Delta Dental for well over forty years, while working and now as a retired person. I have been totally pleased with their service, as well as the service providers within their network. I would recommend them to anyone.

Delta Dental, like most dental plans, has far too many loopholes and exclusions. For example, they did not cover tooth damage that was caused by grinding but they would cover similar damage if it occurred due to a different reason. I complained to their own dentist about this at a health fair and even he admitted that this should be covered and that Delta could easily do this if their premiums were just a tiny bit higher. But no, they don’t care about reasonable coverage.

I have Delta Dental through United Healthcare Advantage. They pay quickly. Being on Medicare is not the best but at least my cleaning twice a year is covered 100%. I could purchase additional coverage but haven’t felt the need yet. Maybe further down the line.

It's like not having any dental insurance. I am not sure if it is due to the type of insurance plan laid out or it is just not worth having. Tried to get my teeth fixed and all it covered was the visit, which was actually a consultation.

If you have the HMO plan it turns out you have to call DD before seeing a new dentist (even after moving) or they refuse to cover the visit. I hadn’t been to the dentist in way too long despite paying for DD, and after moving to take a new position (and updating them on the move), I found a new dentist on the HMO plan using the DD website, and called the dentist to confirm they were on the plan. Well, after having my initial routine checkup, I received a $220 bill that DD refuses to pay because I hadn’t called them first to change my primary dentist (despite using their site to search for a dentist).

Do not trust them, bad experience at the Saugus MA office. They charged me more than the amount established. I asked to clarify, as of today still didn't get an answer. It's been 2 months. They pulled a good tooth. I only had an infection. It cost me $4000 for a bridge.

I received a summary of the NH different plans. All the plans described were PPO plans. Nowhere on this sheet does it say anything about a Premier plan. After I went to the dentist I selected I found out that she is a Premier dentist and charges more for each visit and each procedure than the PPO plan on the sheet I had was given. This is a total rip off and dishonest. Find another plan with a company that is honest.

I have tried for several months now to cancel their policy; it's worse than pulling teeth! Stay away!!!! Today I threatened to sue them if they take any more of my money... Their insurance is garbage and they have the worst customer service.

We purchased Delta Dental Insurance a year ago 2-28-2020. We previously had Delta Dental through employment. They do not tell you that individual coverage is NOT THE SAME. We have been paying out for almost a year. Their policy is that you can NOT cancel for a year. SMART ON THEIR PART! It has not paid out hardly anything toward our dental bills. We would have been better off staying with the dental insurance offered through our dentist. We just cancelled but can NOT GET OUT OF IT UNTIL 2-28-2021. IT IS A RIP OFF!!! They get their $. You get little to NO COVERAGE!!

Signed up for Delta Dental in December, without realizing that my deductible only lasted till the end of December, not for a year from sign-up date. That was my first mistake. So then I went for a teeth cleaning, telling the dentist I didn't want X-rays. Bill came back for about $93. Now here's the crazy math. For a cleaning and "oral exam" (have no idea what that was; she didn't even look in my mouth--and why would she? Covid-19), she charged me $200. I've never been charged that much before, and I used to go to a fancy dentist in midtown Manhattan--he charged me $120. So then Delta, using a percentage, knocked it down to $106.

I have a member for 2 YEARS and have not been able to reach anyone to extend my policy for 2021 outside of the marketplace. I've sent a dozen email, called over 15 times, I've been on hold for a total of 17 hours.

Please don't ever use this company. After a year of making payments, and not using them one time, they refused to help me during a pandemic when I have had a very hard time trying to find the right dentist. No warning and no calls were made to me. I would never recommend this company.

Delta Dental of Illinois tries its best not to pay dental claims with exclusions that should be considered criminal. They deny covered procedures that should be done in conjunction with other procedures. They also do not compensate of their PPO providers fairly which discourage their members from receiving proper care. The state should look into their practices and not listen to the lobbyists promoting this insurance company. It's a disgrace to the entire system.

The benefit guide for Dentegra insurance says it pays for 90-100% of in- or out-of-network diagnostic and preventative dental care. This is absolutely false. They pay for 90-100% of THEIR INTERNALLY SET FEE for this care. This means that for my $400 preventative dental visit they paid $81. I still have not received a check. This is fraud in my opinion. DO NOT BUY INSURANCE FROM THESE CROOKS.

CHANGE YOUR DENTAL PROVIDER NOW. DO NOT STAY WITH DELTA DENTAL. In times like this, how a company treats their members is a direct insight to the inner core values of the company. Delta Dental does NOT CARE about its members and just cares about MAKING MONEY! In March, I was encouraged by my dentist to have my wisdom teeth removed as I had cavities in all 4 teeth. Along with gingivitis. This came as a surprise as I have always had good dental hygiene. In Jan 2020, I had signed up with Delta Dental on an individual plan (meaning not paid by my employer). In Feb, my dentist gave me the news and told me I couldn’t wait until my 6 month waiting period was over as things could get far worse. I luckily got an appointment in March right before Los Angeles went into LOCKDOWN for 2 months.

I moved a year ago. My mail from Delta Dental was going to my old address and being forwarded. I created an account on Delta Dental's online customer portal, and attempted to update my information, but there was no way to update my address. I attempted to contact Delta Dental using the contact function in the online customer portal, and it took a full month to get the cryptic reply "Thank you for your inquiry. The address would need to be updated by your BA". What or who the heck is my BA? I have no idea. But my inquiry was marked as closed, so I would need to initiate another contact request, and if the first one was any indication I'd probably have to wait another month to get a reply that probably would be of no help. Or I could try to carve out time during business hours to try to call them on the phone and get it resolved that way.

Paid all my premiums for the year only to lose coverage because of an issue with their website payment screen. On August 27th, I logged in to pay. I hadn't been aware that I was set up for automatic payments from my checking account, but it said a payment was pending for September's premium. I went on to pay my premium for October only to find out that the pending status for September's premium didn't process for whatever reason and I was now more than 30 days overdue so they dropped me. I hadn't missed a payment before. The website said it was processing my payment on August 27th from my account. Why would I have questioned it when it was the same as every other payment. It said pending and there was nothing else I could do. I couldn't make a payment online, it was already set up. I had no reason to contact them on the phone, because it said it was auto drafting from my account. Bunch of crooks!

I was approved for a crown in March and I had all the preparations done. I had posts, impressions and a temporary done.... then everything closed down because of COVID-19, but because my insurance ended with my husband’s job April 1, and I couldn’t get the permanent crown in before, because of the shutdown, they refuse to pay. All I had to do was get the permanent placed. Now I’m stuck with a $1500 bill. They keep telling me that they are not allowed to pay past the coverage date even though the work was done before. They keep ignoring the Covid-19 situation and just keep saying I wasn’t covered. Crooked company for getting paid for that month and taking advantage of the shut down.

The coverage I have is supposed to cover 50 percent of implants. But they don't tell you that they don't cover teeth that are missing prior to coverage or replace old partials. Find another insurance..

I paid for the best insurance through AARP so that there would be no waiting period for services. It has now cost me more than if I'd paid out of pocket. The insurance does not pay what is says it will pay and the dentists they work with will quote one price, then charge a much higher price. This is definitely a waste of your time and money. A complete set of dentures was supposed to cost me a maximum of $385. Delta has refused payment of any part of them leaving me with $2681 to pay out of pocket. This is after I have already paid $2020.60 copay. Stay away from Delta Dental Insurance and Aspen Dental. They are both scam artists.

I had dental work done involving implants on tooth 19 which is the left lower jaw. Also, at the same time teeth number 29 and 30 which are on the right lower jaw. OPPOSITE sides of your mouth. They refused the payment stating that a bridge was least expensive to do and since they had paid a previous claim they would denounce this one. Problem being that they assisted with one side of the mouth and refused the other. A child knows one side plus one side equals two sides. Hence two different things, months apart and would not honor my claim. I plan to cancel them. I feel you get a better deal with no insurance. Almost $52 a month and they pay $1000 a year. Need I say more? They are making me appeal and all I need is for them to review and correct their billing error. Greedy ins. Co.

They NEVER pay the claims they promise and then there is no true appeal. You do not get to voice or prove your side. You just get a bill months later for services they originally authorized. Cost me literally thousands of dollars. And I cannot appeal, speak to anyone about this or have my voice heard. Stay away and just shop around for a dentist that will work with you or that offers payment plans. Delta dental is a waste of time and a rip off.

As an AARP member for many years, it made sense to select one of their Delta Dental plans. Through no fault of the AARP, given that many dental plans tend to be somewhat inadequate, the Delta Dental plan that I selected, which cost me $40 plus per month, proved to be anything but beneficial to me. On the contrary, after putting pen to paper, I realized that all I had really needed to do in the first place was to save that premium, select my own dentist by shopping around, and negotiating the terms. Without exception, my Delta Dental plan covered less, much less, than that which was promised. As I explored this insane anomaly, I learned that the plan provides a directory of dental providers who want the Delta listing, but may or may not accept the coverage guidelines of the Delta plan. This may almost guarantee that there will be substantial additional fees.

Delta Dental/AARP lies about the coverage they provide. They make you sign up & pay to join AARP to get a specific plan then more than triple your rate and lie about the coverage. When you call back they give you the run around by switching from person to person and you have to keep explaining over and over. They have up, disconnect or don't call back when they say they will. They sent me a cancelation letter but no refund! I have been trying to rectify this for months! AARP won't help either. Avoid at all costs!

I moved from Iowa to Texas and was told I needed a new policy. I thought I was transferring my policy. I went to my dentist and he told me I had a 6 month waiting period. No one at either company told me about this and, in fact, agents from both companies said I should not have a waiting period as long as I provided a "Proof of coverage" letter, which I did. I filed a grievance with Delta Dental of Texas. Yesterday an agent called me and read from a policy that I was neither shown or provided that I did have a waiting period. Delta Dental advertises "No wait policies." I feel like I am a victim of deceptive business practices. This may not be illegal but it certainly should be.

Their member portal is always broken and very hard to find in the first place. Once you find it, it gives you the option of monthly auto payments or a one time payment. The auto payments never work, and the one time payment has you fill out your card info every time and then just shows a blank screen. I have to call customer service every time to pay my bill because their website is such convoluted garbage.

I was so excited that my dentist recommended Delta Dental and being an AARP member I decided to join their PPO plan. My husband needed an urgent dental procedure done and his dentist, who accepts Delta Dental, told him there is a 12-month waiting period for the insurance to kick in. By then we had cancelled our 20-year dental coverage with CareFirst, so we were quite shocked to hear this. I went through the new member welcome materials and there is no mention of a so-called "waiting period". My husband, an attorney, said we've been defrauded. We paid their $150 enrollment fee only to be told we can't use our insurance for one year. Really? I am more than mad, I feel we've been taken and I plan to contact Delta's corporate legal department. Please, please don't switch to Delta.

I have DD through my employer. I’m 34 and have hypodontia/congenitally missing mandibular second pre molar teeth. My mother had the same condition and her tooth finally fell out when she was about 50. I have 2 and the one on my right side is starting to die and become loose. I will need it pulled and require a bone graft in order to anchor either a bridge or an implant, as there is no adult tooth under it. So if this is a congenital defect, why then won’t DD cover an implant/bridge??? Who needs teeth right? They don’t care about teeth or health, they care about money! $$$ What a joke!!!

I have DeltaCare through work. This is a managed care plan offered by Delta Dental. After trying two different dentists I've had four appointments for a basic cleaning that the dentist offices have found a reason to not honor in the past six months. One was due to COVID so I get it. But the others have been canceled because 1) they made the appointment with the wrong office, 2) they say they can't get claims approved by Delta (the managed care plan pays them every month, they shouldn't be filing claims), and 3) they need time to establish me with the insurance company (by that point I was on the patient roster sent from the Delta for the past four months straight). This is the biggest racket. Delta Dental takes my and my employer's money, they funnel some of it to the dentist, and the dentist just finds excuses for why they can't keep my appointment. DO NOT GET DELTA DENTAL INSURANCE.

I have been paying my dental Insurance with Delta Dental every month of this year, even though I was unable to get any dental appointments for several months due to the coronavirus pandemic. Delta Dental did not and has not offered any discounts on my monthly payments during this time. My car insurance even gave me a discount.

Wish I could give them a zero star rating. They count visits outside of my contracted policy. They should be investigated for insurance fraud. How can you count a visit when I had and contracted them to cover me during the time outside of my year policy. Someone on a review them and prevent this fraud from happening.

After going to Aspen Dental and they couldn't fit my Parcels correctly. I return them. They returned my portion of the money and Delta Dental portion of the money. Somehow Delta Dental says they have not received the check. It has been over 2 months and they still can't find them money. So I have to go 2 months without being able to see a dentist. I called Delta Dental again today still no answer. How can Delta Dental loose a check there must be some kind of embezzlement within this company

Dentegra is Delta Dental insurance sold through the health exchange in Washington. They charge a few hundred dollars a year and provide no benefits. What a scam! Their benefits docs are very confusing and misleading - the Benefits Summary on my account on their own website says they cover restorative services (cavities) at 50% and onlays at 50%, but now they're telling me they don't cover that at all. The only reason to pay for Dentegra was to get partial coverage of these very expensive, yet necessary dental procedures. If they're not going to actually cover anything useful, this scam insurance should not be offered through the WA Health Exchange (or really at all). I am escalating the claim through deltadentalins.com grievances procedure but that takes 30-60 days and I don't expect them to do the right thing about their misleading benefits summary which says they cover things that they don't cover.

Delta Dental Insurance is at the best, extremely disorganized, and at the worst downright deceptive. We paid our family our four premiums on time and in full for an entire year and the ONE TIME we used our coverage for one simple teeth cleaning with a dentist they referred me to, they wouldn't cover it. What!? It was supposed to be covered at 100% as specified by the plan, but they literally denied it and wanted me to "prove" that they gave me the dentist's name!! What in the world? Don't bother with this insurance. It is useless.

We just received a renewal notice for our dental insurance and no one can see the dentist! I can't see how this company can do this when we're all in a crisis and no one in most states can see their own dentist yet they have the gall to raise our rates? They should be extending our policy at no charge! Delta Dental sucks!!!

When I signed up with them I was constantly not receiving all their emails. I am 29 and can very easily search through every Inbox without being confused. I called multiple times and asked for back up paper statement and they said we do not do that through WA Healthplan. I got one confirmation email a payment had went through and assumed maybe it is working. Nope. Months later AFTER checking in Feb. if my status was active (which is said it was) they denied me and said they got two Payments in Jan. and gave me 60 days for Feb. I again check every email for days and there are no emails. I go, so if I am not receiving emails, you can't send a back up paper statement. I assumed the money was coming out of my account and it is my fault for not double checking, BUT after complaining and this happening now, this could have been researched and avoided ESPECIALLY for future customers.

I received Delta Dental insurance through my Kaiser plan. I pay my premiums. I went to my online profile and it says my effective date for coverage is JANUARY 1 2020. I used their services on JANUARY 15 2020. FOUR months later, in the middle of the worst pandemic to hit the world in 100 years these "humans" send me a letter saying they denied my services and now I owe $860+. Their reason? I was in some sort of waiting period that they never notified me about. Why do I pay premiums for a service I cant use for 6 months? Why does it say NOTHING on their website under eligibility or on their home page about a waiting period. The letter they sent me denying my grievance is condescending too. They have the nerve to say I should have gotten an estimate in writing before services. The Dentist told me you would cover the cost, my profile says I am eligible. Next time I'll have them engrave it in stone apparently. This company is a scam.

We purchased premier plan from them, it's like 139 a month with 139 down payment, guess what? When time to use a service for small dental work it was filling, they didn't cover anything at all. Stay away from crooks like that, do not believe advertising. They scam, it's all lie, and those positive reviews nothing but the bull. These companies should be placed on government watch list. They're stealing American people money.

I want to share my experience with Delta Dental insurance that is promoted through AARP. My husband has been on this plan since 2016. I was on this plan, too. My health insurance plan changed. The new plan covered dental so I was removed from my husband's plan in 2017. Now my plan has changed again and it no longer includes dental coverage, so I wanted to get back on my husband's Delta Dental plan.

I purchased DeltaCare USA plan. I was advised by my previous ortho (before deltacare purchase) that I need my regular cleaning first and to have 4 fillings done before they can start putting my braces. I then transferred to deltacare insurance and was given an in-network dental clinic which is Western Dental & Orthodontics in Vallejo. When I got examined by their dentist, they want me to pay $1.7k for deep cleaning, 7 fillings and some other procedures that in my lifetime no dentist told me to. And they won't do basic cleaning which is cheap because they told me it would make things worse. So that's how they make their money, making you pay for expensive procedures which would balance out the small amount that Delta Dental is paying the clinic. They also make you sign a waiver that prevents you from directly suing the clinic. Beware!

Was promised premium upgrade would cover crowns at a good rate. After my dentist did a pre authorization with Delta Dental for four crowns I got a denial letter. Said cost exceeds coverage. Have been on hold now a hour and a half to protest. They never even pick up the calls. CROOKS!!!!

I purchased an individual health plan that literally only covered cleanings at, supposedly 100%. What they don't tell you is that it's 100% of "the allowable amount," which isn't provided anywhere on any website or in any of the plan information. In order to know how much your visit will be, you have to contact every dentist individually. When I spoke with them on the phone their customer service was obstinate and deliberately unhelpful.

Another lousy medical/dental experience. Twice I've dealt with a Delta Dental. Save your money and seek out another avenue to get dental insurance. You lock in for a year with this policy. They're horrible.

This company only cover 2 visits a year. If a visit is outside your 2 cleaning visits, say, like an emergency, they will not cover it. Further, their customer care reps are horrible and confusing due to an overly complicated (read don't want to pay) policy and 'codes'. Avoid if possible.

Would give zero stars if possible. I had Delta Dental for years through my employer and it was fantastic. When I retired I signed up for the Medicare supplement and it is the absolute worst. I never paid a dime out of pocket for my routine cleanings and xrays and now I have bills upwards of $70 for the same. When I needed periodontal services, the list of providers included MD's and general dentists with only ONE approved periodontal provider which was over 50 miles from my home. Talking to the "customer service" idiots is like banging your head against the wall. After waiting the required one year period, I went to a local provider and only $400 of an almost $2700 bill was covered. I appealed, even writing to AARP who sponsors the company and again was left dealing with rude idiots with deaf ears. If you have any other options for Medicare dental coverage, go with it.

There are two elements to my negative review. First, if you do choose a policy with Delta, we aware that they will use copious fine print to reduce the percentages they actually pay. Do not go by the percentages the "market." One small example: They will claim that they cover 50% of the cost of a filling, but what they don't tell you is that the 50% is only for silver fillings. No dentist in my area will do a silver filling anymore, but Delta insists. Net effect is instead of 50%, they pay only 40. Second, I have had a billing issue that I have worked to resolve for a month. Their customer service reps have zero power to resolve anything. When I ask if a supervisor can, they say, "perhaps" but none are available (they are NEVER available). I requested a call back from a supervisor for which I've waited days, and still not call.

Delta Dental rejected my claim on the ground that I didn't provide the complete information before the 1-year deadline. The fact was I submitted the claim 7 days before the deadline. I didn't put in the procedure code because the work was done in a foreign country and I didn't know what code to put in. When I submitted the claim, I called them and the customer service lady told me: no worries, they can figure out the code. Then they finally reviewed my claim in about 2 weeks and rejected my claim right away saying it was too late. I called many many times to tell them I had submitted it before the deadline. Now they find this excuse to deny the claim.

I paid my January and February premiums well in advance. Delta Dental turned around and billed me AGAIN for both January and February. Six days later, they double billed me for March. The "Contact Us" email form on their website does not work, and I have spent 2 hours today on the phone trying to get this straightened out. They send an email which tells me to call them again! Why they cannot call back after this is fixed is beyond me. It still is not fixed, and I gave up after being on hold 40 minutes. Absolutely wretched customer service. After March, I am cancelling their insurance and going elsewhere.

Seems Delta Insurance is in habit of many insurers:. Deny, deny... I've been on hold 48 mins! To find why they denied 2 claims. One was for periodic cleaning & exam. Horrible, then DDS charges ridiculous fees.

I am self employed and purchased the dental package of 3500. A year. Only covered my cleanings and xrays. Had waited the 6 months and their paying nothing on filling coverage. I have never had cavities in my front teeth and they covered a big fat 0! Horrible coverage.

I was with Delta Dental of California when I worked for Boeing, and they were fine. Foolishly, after I retired, I thought that it would be the same on a private plan. It has not been so. I had two plans with Delta. One was with Kaiser Advantage (which I never used as I wanted to stay with the dentist I had been seeing for two decades). The second was a premium plan obtained through BAI that should have permitted me to use my current dentist.

Before you sign up as a Delta dental provider, you should know that they don't raise the negotiated fee every 2 years as most insurance companies do. When our office signed up to participate (because they were the military insurance) our write off was 10-15%, now it is more like 30-40%. For example, when a patient comes in for a prophy and exam, our fee is $196 (the practice is in an expensive area). Delta pays $123, and we write off $73. For a crown we write off 1/3, Delta pays 1/3 and the patient pays 1/3. If we had it to do over again we would never participate with Delta. The most recent thing they are doing is downgrading composites to amalgams and paying even less, which means the patient pays more. We have not done amalgams in 25 years.

They are clearly trying to make the costs and coverage as confusing as possible. That way, when they deny a claim, they hope the person will just pay it out of pocket. More profit for Delta. How about clearly stating, "if you get X service we will pay Y dollars."?

This is a horrible dentist office. It seems they don't know what they are doing. You always have to wait even when you have an appointment. They left cement between my teeth and told me to come back in a week for a follow up. The office constantly incorrectly bills me and then can't seem to fix the mistake.

I heard rumors, some from medical professionals that Delta Dental declines to make legitimate payments for creative technical reasons or declines to pay after pre-approval. I did not believe it until seeing this page. All of these reviewers cannot be wrong! Delta Dental is delaying pre-approval of a crown. I received a second opinion and now that want notes of the conversation. I phoned the customer service rep and explained that I need to proceed with this treatment and will be. They are causing a hardship and risking further damage to neighboring fillings. I will be notifying the insurance commissioner and the subscriber (my spouse's employer) who is a large hospital in the area.

I have had a personal dental policy with Delta Dental for 2 years. I decided to go back to Anthem Dental to get a combined dental and vision policy. I called Delta Dental on Nov 1, 2019 to cancel my policy (because it is the open enrollment period) and to tell them that I had enrolled in a combined policy with another company. My new policy is effective on Nov 1, 2019.

This insurance company is a scam. I paid my premiums and followed all policy guidelines and they refused to pay for my implants as they had previously pre-approved. They denied the claim because I extracted the loose teeth at home after I bit into something that made the extremely loose. They said they needed X-rays to prove I wasn't missing the teeth prior to my effective coverage. After providing the X-Rays from my initial dentist visit they still refused, asking for Dr.'s explanation. After providing explanation they still denied the claim saying they needed Dr.'s clinical notes. Still not confident they will pay what they are obliged to. I picked the highest coverage hoping I would get better service but apparently it is about making the company more money and then denying payments. In my opinion they are committing insurance fraud.

One cannot believe in a just and loving God after doing business with Delta Dental. Your policy guarantees mean nothing. I was denied coverage for crowns that were guaranteed in my policy. The customer service reps repeatedly claim to know nothing, they contradict each other on the process for claim reviews, require dozens of emails to answer simple questions, and lack any modicum of professional courtesy.

I do not recommend Delta Dental to anyone. I purchased a plan because I was under the impression that they paid 100% of preventative. Wrong! They pay 100% of ALLOWED charges. Meaning, they only "allow" a very small portion of your bill...and you will be left with the rest! My daughter's cleaning was $195 and I owed $104. That means delta only covered 47% of my bill, NOT 100%. I'd be $600/year in the clear to pay for preventative out of my own pocket rather than carry this joke of a plan. Before you buy, you better get clear answers on if your dentist is a "premier" or PPO. If they are only premier you will be left with your premium payment PLUS you will be paying most of the bill yourself because they only pay the "allowed" amount. Stay away from this company because they will try to scam you.

I have been trying to get reimbursed for covered procedures for 10 months. I have submitted all of the original receipts and cancelled checks. Multiple claim forms etc. Worst customer service I have ever experienced. I will go to MetLife during open enrollment. Little wonder why Tricare is dropping Delta.

I have the worst experience trying to contact the customer service at Delta Dental at all times. Every time I am trying to log online, I was asked to reset my password. It forces me to have to contact the Delta Dental's Customer Service line for help in resetting my password. I have never once had a friendly or a helpful representative to help me simply just a password resets. The representative Deidra put me on hold for a long time and ultimately not able to help me with password reset. My coverage is being hosted by my employer, if I have a choice, I would never want to deal with this type of poor, un-professional Customer Services with Delta Dental.

You have to pay for a year before you can use it? From now on I'll just take the premium payment and save it in the bank instead. Definitely not worth it and they should not be connected with the Veterans Administration.

Delta Dental will not approve an implant since their review is more accurate than the three dentist I have visited to get this implant done. Including all work up to the implant. I called customer service and they tried the old trick that they could not hear me on the phone after I had spoke with one first line attendant who forwarded me to a supervisor who claimed they could not hear me on the phone. I asked for all medical paperwork on the claim and they say they can't provide it. It is scam and will be reported to state and Federal officials.

Very disappointed with Delta Dental, minimal coverage, would not allow cancellation until end of contract period, customer service agents were not consistent with info. Never again! Save your $$$. Shop around.

You're much better off getting a dental discount plan, considering what you pay in premiums to Delta Dental, especially if you need a lot of work. Save your money and go with a discount plan that has no annual cap, flat fees. Delta takes your premiums and gives you little reimbursement. I think it's a racket and has been for years. No federal oversight and they make money. There are other ways to get good dental care, at a better price. I do not recommend dental PPO providers. The monthly premiums are too high for what you "don't" get. A lot of dental problems cause heart disease. Dental care should become part of our individual medical plan, not a separate dental plan.

I had bad experience talking to Delta Dental California (1-888-335-8227). My ex-employer already paid for my COBRA up until the end of 2019-08-31, and my wife was also covered by the COBRA and had a dental service on 2019-08-21. However, Delta Dental rejected the claim submitted by the dentist and we got a dental benefits statement asking us to paid.

Delta Dental is awful and I am not sure how they are the number one dental provider, but I guess money talks and I'm sure they have it because they are in the don't pay claims business. I will try to give a short version. I woke up one morning and my face was in pain. I quickly realized it was a toothache. I called the dentist office as soon as it opened and they saw me immediately. They realized it was a cracked tooth. They numbed the gum, gave me a temporary crown and we waited a month to determine if it were a crown or root canal I would need.

I cancelled my insurance on 8/23/19. I received a confirmation that it was cancelled on this date after three requests. My checking account was charged the monthly fee today is 8/25/19. I have had to contact them for a fourth time regarding this account. When I got them I was happy I was able to get it but now it's insane to have to go through all of this and I'm sure I'm not the only one. My advice do not get Delta Dental insurance you have to repeatedly contact them and you never get an answer back. Find a more reliable insurance.

I was told when I signed up with them that I could get major procedure is done after 6 months. Now they are telling me 12 months, that's after I had done extraction done on 2 front teeth thinking I'll get implants and crowns...they don't offer discounts until 12 months!! Then discount is only a few hundred compared to the couple thousand I will be spending out of pocket. Useless 59 bucks a month to spend for a nothing discount.

Please do not do any business with these people. I have called over 15 times and every time I get transferred over 4 times to different departments.. Wait on hold for 2-3 hours and then get hung up on before the customer service rep answers the phone. I have no way to cancel. Worst experience ever.

I signed up online. They double billed me and never sent me anything, not even a confirmation email or receipt. I tried calling over the weekend and they are not open. I am now on hold, 3 hours and counting, to get the double payment refunded. I am not joking, 3 hours on hold. SCAM.

I signed up for Delta Dental Family plan and paid the full premium for the year. After getting my first cleaning, the claim for it stated that they have limits for how much they cover for each service. Of course those monetary limits are not listed anywhere. When I called, they confirmed that they will only reimburse $17 out of the $140 I paid up front for a routine cleaning, minus the deductible. After doing all the math, I realized I would be paying the majority of the bill for routine cleanings for my family and there was no benefit to having the plan. I called to cancel and was told I would get all the unearned premium refunded. BUT then I got a billing invoice that didn't add up.

I'm sure that Dental Dental is a great insurance policy for a person that never has to use it. Be warned that your policy will suddenly canceled for non-payment should you need some dental work done. Prior to our claims, we were notified every month of our automatic withdrawal on our account, subsequent to my husband having some extensive work done, our payment notification disappears, and no longer are we covered! Not only that, we are can't even view our payment history suddenly on the website--it's under maintenance and has been since May, when our policy was cancelled. #shadypractices Their customer service reps are rude and completely unhelpful (Amy ** @ extension #**). The only way to speak with a supervisor is to request a call back, which is supposedly take 24-48 hours-no doubt to shield them from all the other complaints! What a rip off, save your money and find a company with some integrity!

Impression that Delta Dental try to delay or reject compensation when used as secondary. Created and mailed detailed claim (paper and regular mail (no option to create claim online)). Get partially compensated in 2 months. After that I called multiple times about status and each time the first response was that information from doctor missing or information on EOB from primary insurance is missing or something else is missing even all information was provided in mail first time. When clarified that they have needed information, the second response that they will reopen the case and reopening occur in a week or two after conversation. After that they have a month to evaluate. I am not sure if it is delay strategy or something else. In any case, experience is terrible.

I had 3 years of coverage with employer A which ended on 8/12/19 because I got a new job. Then I got new Delta Dental coverage starting 8/1/19. They won't cover a procedure since a year has not yet elapsed on my 2nd plan even though there is an overlap in coverage. Delta Dental sees it as a "gap" or starting "fresh." I called customer service and they were no help at all and showed absolutely no compassion for my situation whatsoever. After my explanation, the rep simply said, "We won't do it!" There was no "I'm very sorry about your situation."

I am a physician and bought the highest insurance premium PPO plan so that I would be sure I would be covered bc I know that most companies try not to pay out. My company used them and paid into the plan for a year. I switched to part time and started paying for the insurance myself. I pay in full every month on auto pay. I get 1 cleaning done... part of it is covered. I end up needing standard fillings. Then I get hit with a bill saying my insurance doesn't cover me until I've paid into the plan for a year. I need to pay 100% off the cost of the fillings. Had this been clear I would've waited to get the fillings, or not even bought into this crap insurance. Buyer beware, you pay for the insurance, and they will find a way NOT to pay for you when you need it. Thanks a lot Delta Dental. This is why insurance companies suck.

I got this insurance through Costco. It's horrible. No dentists accept it. The customer service is horrendous. The website is rudimentary, if that. Pay more money. This plan is garbage. If you have kids or need a specialized dentist, good luck trying to deal with this company.

Being a new member to Delta Dental Insurance and having some questions regarding my orthodontic coverage, I called the customer service line and spoke to a couple different representatives on a couple different occasions. After being assured I would be covered for orthodontic treatment I proceeded with a consultation at my orthodontist’s office. There the staff wrote a list of questions for me to have answered for them as Delta Dental does not release any of your information to 3rd parties. Every question was verbally answered by a customer service representative of Delta Dental all of which enabled me to have braces put on and begin a contract with my orthodontist while still in my coverage waiting period.

The reasoning behind my one star review is the fact I have had called Delta Dental, now, 13 times over the same paperwork. On the 2nd through 13th call I was told my paperwork was filed correctly and was being put into the system. Now keep in mind this paper work was put into the system on April 18th, it is now August 7th. I have had nothing but complications with this company with only that one piece of paperwork. I have sent it through the mail, through email (numerous times), through the doctor's office, faxed in 3 times, to three different Delta Dental employees emails so they can put it through the system and, yet, still it has not been received. It is a rather large amount of $995.00 that is being put through, but we were only told to pay half because Delta Dental pays the other half. We done our part. It’s getting quite aggravating that it has taken Delta Dental nearly 4 months to do their part.

Be warned they do NOT cover anything except cleaning and x-rays until you have been a member for a FULL YEAR. I called to get clarification on this and the representative was so rude. She told me it was in the pamphlet. The Pamphlet that I received AFTER paying and obligating myself for the service. I have been trying to get them to return my call for 3 months now. Today was the first day I got a hold of anyone and she was so rude and basically hung up on me. She got tired of talking so she "transferred me" to an answering machine. Today is Aug 5th 2019 month 3 of my attempts to settle this dispute. I will update my review if I ever get this settled.

I put my sister in Arizona on the plan in 2016. The first dentist I picked in Arizona (I live in NJ) changed the quote over and over, never cleaned my sister's teeth in 2 years, did not try to save any of my sister's teeth, refused to give a second dentist the plan and x-rays in a timely manner, hung up the phone on me, refused to deal with me and I am signed onto the plan. I PAY THE BILLS ON MY SISTER WHO IS POOR AND NOT KNOWLEDGEABLE ABOUT DENTAL CARE.

Appear to be incapable of reading claim forms. Stated benefits clearly misleading. Customer service unable or unwilling to read statements of service. Denies codes being on claim form when they clearly are. Appear to do anything to not pay claims clearly stated in eligibility policy. Very disappointed with service. I only request reimbursement stated in my policy. Definitely give lame excuses and runaround. I for one will not back down. Referring to Insurance commission and local news. Buyer beware.

We were satisfied with the service they offered us. Very nice environment, very friendly, organize. They were nice to their patient. I will recommend the Bright Now Dental to all my co-worker, and family and friends.

My husband broke his tooth while eating. Went to dentist who referred him to oral surgeon for an implant. Delta Dental of Mass denied the implant on the basis of cause of pre-existing periodontal disease. The dentist as well as the oral surgeon sent dental records along w/ X-rays confirming the implant was not a result of pre-existing periodontal disease but from a fracture. Without any medical documentation or any evidence that would support their position Delta Dental denied the claim. The denial letter indicate the records were reviewed but failed to provide the name of the reviewer. This is the 2nd time Delta Dental of Mass has denied unjustifiably however due to the minimal costs of the first denial I just let it go. Poor judgment on my part.

For the past two years, I have attempted to obtain a written response from Delta Dental on why my dentist will not provide the two cleanings/year that are to be provided by my dental coverage agreement. Delta representatives indicated they could not provide a written response, while my dentist and his staff say Delta Dental will not approve the cleaning and instead I must pay out-of-pocket for higher level teeth cleaning, prohibiting the use of the dental agreement for twice a year cleaning. So I have been paying $800/year for insurance coverage that I cannot access.

I spoke with a customer service representative. Explained that my dentist had sent my bill to a collection agency because it didn't get paid. I wanted simple clear info in writing: did my dentist send the bill to DD or not? The rigamarole I had to go through to to learn that Delta Dental does NOT provide an email address to its customers took about 10 minutes. I asked the woman to make a note of my customer feedback: I think it's unacceptable that DD refuses to provide an email address to its customers - she refused. She said "I'm not going to make a note about anything that is negative about Delta Dental." So that's how this company operates and those are its priorities.

I got a new night guard from my TMJ dentist last week. The receptionist called Delta Dental to see how much would be covered. The response? 90%, up to the coverage limit. Delta Dental would not share how much the coverage limit is because "that's confidential information". The receptionist tells me, "Let's hope they cover most of it." Well, wasn't that a mistake. My plan covered about 10% of the treatment and I receive an unexpected $1100 bill. It'd be an understatement to say I'm mad. They must be more transparent with their coverage information so patients don't agree to treatments with the assumption they will be covered and then receive very large bills for 90% of the treatment. I thought Delta Dental was paying 90% of the bill. Turns out I'm paying 90% of it.

Delta Dental is the Walmart of dental insurance. Their network only includes shoddy dentists at ghetto chain practices. If you already have a good dentist, chances are they’re not in network. Sad most employers are switching to them to save a few bucks.

This claims one thing and does another. Totally dishonest scumbags of the highest order. Under no circumstances believe in their lies. This company is full lying and false advertising. Buyer beware at all cost.

Worst company for Dental Insurance. They never sent us a DENTAL INSURANCE CARD nor have they ever reached out to us about our coverage. Most of the dental providers do not accept them as a payor. I will be cancelling this piece of crap coverage. I'm surprised that the company I work for offers this company for Dental Insurance.

I submitted three claims with supporting documents, receipts and itemized detail by my dentist. The communication started in March. Two claims were turned down for 2018 stating I exceeded the payout for that year. I asked about my 2019 claim and the agent said it was submitted wrong. It’s been submitted two time and completed by my dentist. I cancelled my service. I’ve called at least 10 times over three months. No callback, no written notice, no email. When I asked what number they had on file, they had an old number! I’d given my new number on at least three occasion. Looking for dental insurance? Run from Delta Dental.

I signed up for your PPO plan B, got your certificate of coverage, I looked up Endodontics coverage. Under the banner that says: Benefits available the first year. Endodontics was listed at 50% coverage! There's no * no other words in the column! And ended the banner, "Additional benefits after 1 year of continuous coverage." There is nothing about Endodontics or root canals! I'm seriously considering dropping their insurance for this.

I used Delta Dental of California one time while awaiting my 100 percent service connected disability. Then I find out I have to pay for 12 months of membership. On top of that, they illegally debited my account for the last two years and after getting BBB involved sent me a check for 77.00. I am sending it back and filing in small claims court for the balance they owe me. Veterans, stay away from this company.

I was told I had to wait 6 months before a root canal would be covered. I spoke to customer service, filed an appeal to shorten the waiting period, was denied, and then at the end of the 6 months was told that I didn't have coverage for that anyway! Despite my coverage summary page saying specifically "ROOT CANAL," and despite multiple customer service reps referring to the waiting period for the root canal, they said I was not covered for a root canal. Absolute FRAUD.

I have been trying to find a DECENT dentist through this ** entity for several months now. The first "dentist" didn't care about me and only wanted to see how much $$$ they could get out of me and the second one was too LAZY to take x-rays. So, I have emailed and called this joint 14 times to try to get find a dentist and all I get is, "I can't help you with that" or email instructions that have no basis in reality. Avoid Delta Dental like the plague.

My fiance and I have a domestic partnership and were trying to get on one policy through Connect for Health Colorado. We were finally able to get on a plan together but a new plan was auto generated or something at the beginning of the year for just me when I had already got on my employer's insurance. He canceled our group plan in February, but 25.25 kept getting pulled from our account. I tried to cancel this via phone and asked for a refund and they talked down to me. I was told I had to do it online and that I would not be refunded. She asked me how I accidentally created a plan, which was completely inappropriate and not good customer service. I feel disrespected on top of cheated by the company. How can you double bill someone for the same services and not give a refund? It's criminal and frustrating and I just expected it to not be a big deal to refund someone for services they did not receive or want.

My orthodontist called and sent in information many times. I called several times. We were both trying to figure out why they would not pay a bill. They were very rude, and never did come up with a good answer to why they would not pay.

I am a new customer of Delta Dental and had my first ever root canal with an in-network provider. The endodontist completed the root canal in 1 visit without complications and insisted that I pay over double what was listed as the contract rare for a root canal. The first customer service rep attempted to help me by contacting the dentist and insisting upon an explanation of why I was billed so much “off the record.” Subsequently the endodontist sent a revised bill which included charges for a second visit that never transpired. Also, $55 of the charges were determined to not be billable to me. Delta Dental “accepted” as an appropriate charge a $185 misc 9999 purported procedure that was already paid in the bundled “root canal fee.”

I cancelled my membership and called Delta Dental to make sure they knew I cancelled and they said "It was all taken care of" but then they billed me for a premium. I asked them to refund this right away and they said they would but instead they sent a letter asking me to enroll again. I am not even eligible to enroll because I no longer belong to AARP. I now have to spend time and money to file a complaint with the Federal Insurance Commission to get my money back. STAY AWAY FROM AARP AND DELTA DENTAL.

Awful experience. Do not use the term Insurance when you refer to a Delta Dental plan. It is not. At best, it is a discount plan that you buy into and a pre-payment for anticipated services that you may not even incur. Delta is not regulated by the Department of Insurance and follows none of the rules regarding transparency or good faith and fair dealing. It is a system that is designed to deceive, conceal, avoid and deflect.

I received a new crown due to previous dentist messing the one they put on before. Delta Dental did not give the past records to the new dentist showing I had previous work done. And now they denied the claim after the new procedure is already done. Delta Dentist should be held accountable for their wrong within their company and system.

I started a plan for my son at the beginning of the year and every month trying to pay my bill has been a nightmare. Their 3rd party website never get my payment through and they don't take payments over the phone. In this day and age it makes no sense that mailing a check is easier than paying online. Please do something to correct this problem.

Just awful. I have never had worse dental insurance. Even DENTICAL--which is free CA insurance--is better than this.

I was a happy Delta Dental customer for 41 years. I retired and switched to AARP Delta Dental against my better judgement. Misinformation from representatives, high cost and practically nothing paid. Rude condescending grievance department, unauthorized fund withdrawal. After 41 years being a Delta Dental customer I had to wait one year to get anything but a cleaning then the amount covered of a 1500 dollar pre op authorization was around 300. AARP you're giving Delta Dental a bad name. Check out Kaiser health and dental plan 29 per month instead of 68 from AARP.

Beware, Delta Dental is going to get the last laugh. Yes they may be fine paying claims but they don't bother telling you are signing up for an annual policy that does not revert to month to month after the first year. So when you have a major life event like a new job you cannot cancel your policy. They are going to continue to charge you for the remaining 8 months for you and your family. So yes they are going get the last $200 or more dollars out of you regardless if you get a job with insurance, get married, divorced or anything else. Or you can put yourself in a position to have a collection record on your credit report. Prepare to be screwed because sooner or later you aren't going to need the insurance anymore and it's unlikely that is going to happen on your renewal date or that you will even remember when that is.

Like others I signed up with Delta Dental via Costco. On their website they claim that a tooth extraction costs a mere $42. Not so. I paid $220! They also claim that through them, a bridge will cost around $350. Once again, NOT SO. I was quoted a minimum of $880 for a bridge. Very disappointing. When it sounds too good to be true... BEWARE. This is just a scam to take your money.

Don’t regurgitate my policy when I’m disputing coverage. My son had a checkup in July and was due the following January. He needed to go a couple of weeks before his “anniversary date” since he was returning to college a plane ride away. Since he would not be returning for almost 6 months he would miss a checkup. When this was brought up to Delta they just quote the “anniversary date”. Aren’t they supposed to promote preventative care?! Mindless droids are unable to provide good customer service.

I had a basic PPO plan with Delta Dental in which the booklet stated that root canals were covered at 50%. When I was told I needed a root canal, I called Delta and was informed that they were not covered under the basic plan. I then switched to the premium plan. My waiting period started completely over which meant I had to wait 1 year even though there was no lapse in coverage. However, when I made the switch, the representative informed me that my waiting period would not change with the new policy. I was completely misinformed.

We were dropping Delta Dental due to my husband no longer work at the same workplace. Called Delta to ask about the benefit's end date, what's covered, etc. Was told to get treatments started before the end of January of this year. Delta Dental failed to inform me they will only cover my bridge procedure after the bridge has been delivered, which it was delivered in Feb. Now I am left with an $800+ bill that they're supposed to pay after my United Dental paid their part.

I called many times and each wait is about an hour long to speak to a representative over the past week to ask for a letter stating for proof of current coverage to be enroll in my new insurance. However, one representative told me it is impossible, the other one told me he will email me the next day but never did, and the other lady told me that my request is in outstanding and I have to wait between 3 to 5 business days but not sure if I will get my request. The tone of their voice seems unfriendly and they don’t want your business. I don’t understand how complicated it is to request such simple information. I am very disappointed with just this minor request and they cannot do their job. I really need this urgent for my new coverage and cannot believe the service is this awful. I will never get Delta Dental service again.

I had a Delta Dental premium (most expensive) plan for several years. Everything was fine as long as I had routine, preventative work and a couple of cavities. But then I needed upper and lower partials, which were placed on 2/14/19. The bill was submitted to Delta Dental. My dentist office said I had $590 left on my dental plan for the year. The plan stated dentures were paid at 50%. I heard nothing from Delta Dental. I called them on 3/14/19 and was told they never received the claim. Of course. I immediately resubmitted the claim, and USPS reported it was delivered on 3/18/19. It is now the end of March, and I have received nothing from Delta Dental. I cancelled the method of premium payments today. I will use it to pay for my dental work. I hear the dental discount plans are better. We’ll see.

I had Delta Dental and you had to wait an entire year to have some particular thing done. I waited the year and they didn't pay for nearly what they advertise that they do. Their ad on TV says they cover everything. They do not. Not even close.

I pay nothing for preventive checkups, and I am satisfied with major dental services being covered. Monthly cost is affordable. Customer service needs to be trained to put a smile in their voice, though.

Delta Dental has been a pain to work with in regards to customer service. We have been advised that our son needs to see a pediatric dentistry however there within the network the closest available who is taking new patients is 45 mins away. This will not work for us. Besides that, we had been double charged for our premium, auto deducted from my paycheck and charged also on our credit card. This has been a mess and we're still working things out.

$650 annual premiums for $1000 coverage... cheap ** and not recommended. Poor service, if you can get it timely. A waste of payroll deduction. You can find better anywhere. We did and never looked back.

I called to cancel my policy just 2 weeks after signing up as I am starting a new job. They said they would cancel and refund since I didn't use it. 2 weeks later they sucked another $50 from my checking with no warning of course. So I called them back where they stated I needed to send my request in writing via email which I did while on the phone and got confirmation and was told again the policy is canceled & I would get my money. A month later they sucked another $50 from me. This time when I called they said they are not going to honor my request as I am in a 1 year contract. Great. Another faceless criminal organization gets to steal people's money with zero accountability. These people are worse than PayPal!

I purchased the Delta Dental plan through Costco. The plan indicates that a tooth extraction is $42. I was charged $789! A cleaning is $20 on the plan and I was charged $389. Beware that this is just a scam to get your money and provide nothing.

There are too many codes that do not fit the dentist preference. Also it would be nice to offer at least a discount on additional cleanings per year because most of the dentists say one should come every 4 months.

I find Delta Dental to be adequate for those who need coverage for their routine "yearly check-up and cleaning". For any other extensive procedures done, to the layman, "other" procedures are still very pricey. I recently had my yearly, and it was found that I needed a root canal and buildup on one tooth, my ending dollar responsibility was over $800.00 and that does not include the final crown/cap that will need to placed at some time in the future. I have the "high plan" which is geared toward covering more expense; I do not find this to be the case. While the cost offset is very much appreciated: I feel that the insurance is more akin to having a coupon book for certain procedures that can only be used once per year, for the other that routine cleanings.

Great coverage with no co-pay for preventative services such as X-rays and cleanings. Insurance cost was really reasonable as I purchased thru my employer and the network dentist is less than 5 miles away from my home!

Well as we have used the dental insurance more than once it’s been very helpful talking to customer service and prices they quoted were very accurate once we saw the dentist. So we were more prepared in expectations instead of the ‘guess work’ from previous plans? I’ve been more than pleased and have also renewed it for 2019 thru my husband's insurance plan? Would recommend this company to anybody too.

I love Delta Dental. Have had for 20 years+. I was ecstatic when I found it became available for military retirees. Even though now I have to pay a premium. I like being able to coordinate benefits with my wife’s carrier. Our network dentist have always been top notch.

Do not use this insurance company. It is the worst I've ever had. You have to wait 6 months to use the service! I was told over the phone it would take 30 days. I was lied to! BEWARE!!! NO REFUNDS AT ALL!

I have been a customer for 8 years & love the great coverage and the great job DELTA DENTAL is doing. Please keep up the good work. Thanks for everything and please keep the cost down like you have been doing because my family and I really appreciate it.

My employer and I paid into Delta Dental for the year of 2018, and finally in December I had to schedule an emergency dental appointment. They did not process my initial claim from the dentist on 12/10 until March of 2019. When I reviewed the claim, none of the numbers made any sense and it looks as if I'm going to owe the dentist even more, regardless of the fact that the office staff was supposed to have been able to calculate my out of pocket expenses. It appears they pick arbitrary numbers based on some profit margin they expect to make.

Deltacare is my secondary insurance, through my husband, but it has better benefits for many procedures than my own plan. I expected that, in those cases, I would pay no more than the Deltacare co-pay since those are their contracted rates with the dentist. Apparently, I was wrong, and my Deltacare won't coordinate at all as secondary so I paid hundreds of dollars more for a crown today than I would have paid if Delta was my only insurance. They've taken my premium dollars but are flat out refusing to pay anything.

I purchased this through AARP and it's a waste of money. There isn't one Endodontist in my plan. Delta knew it and still ripped me off. I found out that no Endodontist took the HMO plan and now I need to buy another insurance plan with another company. Stay away from Delta Dental and AARP. They work together to rip off the elderly. I will be filing a claim with a lawyer and with the attorney general. Beware of this company. It's a ripoff.

I had a policy in Texas and moved to Arizona where there was not coverage. I had prepaid. They processed a credit of $15.61 and refuse to refund it to me. Been dealing with this over a 6 months. Told 7 times "check was in the mail". It is a small amount, but now it is the principle of things they are this bad of a company. I have found multiple reviews how they rip off their customers and I am no different.

We had to get dental insurance thinking it was a smart thing to do after retirement, but after a few years of being with Delta Dental I realize I need to look for a better honest insurer. Initially, monthly payment was 53.00 a month but you're not covered fully until one or possibly 2 years with them, so we always had big money to pay out after our dental care.

I have had Delta Dental insurance for years. Each year the premiums have gone up and their percentage of payment has gone down. I have had the same dentist nearly 20 years, and last year they reimbursed less than 25% of my care. Honestly, if I had the premiums in my pocket I would have been better off than what they reimbursed. My experience at this point is that no dental insurance is better than Delta Dental insurance.

I called in Delta Dental on 12/17/2018 and enrolled the premium plan directly in the morning about 10am. I gave my auto- pay authorization and the representative said they charged $234.28 right away. After 3 hours, I changed my mind and wanted to cancel my policy and called in for cancellation. The same representative answered and she told me she cancelled my policy but refund will take normally about 8 to 10 weeks and there is no further action or paperwork I need to do nothing further for cancellation.

Unless you have coverage through an employer, DO NOT purchase a Delta Dental plan. First of all, I purchased a basic plan because I don't usually need extensive work. I wanted only to cover for my 2 exams and cleanings each year. The cost of the premiums for this however, would clearly cost more than if I paid for these out of pocket. Plus, they want a 50.00 deductible on top of the premiums each year.

I just joined Delta Dental in late November 2018 and wish I never saw the recommendation on the AARP website about them. First I had to pay in advance for two months (December 2018 and January 2019) on a credit card which I did. This is supposedly to show our credibility. I found that odd and never heard of such a practice from a company I never heard of. Obviously a trust issue.

I paid every month and every month, received a threat of cancellation, and would sometimes be canceled (regardless of payment) and would have to call to be reinstated. Was told it was a glitch going back 3 years when one payment was missed (when my automatic payment was on a card that had just expired but I took care of it right away).

Delta Dental has a 10 year replacement clause. We replaced some missing teeth with a bridge and the consultant says the bridge has a poor prognosis. The teeth are not mobile and there is no gum disease. This is a ploy to get out of paying on the procedure. At very least they should pay on a replacement partial because the one she is wearing is not replaceable. This would be like a doctor giving a patient a motorized wheelchair and the insurance doesn't pay on motorized and only want to pay on the non motorized chairs so they refuse to pay on anything. TERRIBLE just TERRIBLE!

Delta Dental is by far the worst insurance company to deal with as a provider. They have muscled their way into the insurance market, and it is very difficult for a provider to not accept their plans. They cut their fees over 60% four years ago, and have not raised the reimbursement at all since then. Meanwhile the company is making record profits. They do not care about the insured or their providers.

It went had some dental work done, and my dental office gave me a specific quote from Delta Dental that they received. I agreed to that balance and then Delta dental comes back and pays $300 less than what the original quote was given. Where is the disconnect with this company? I work in billing and coding and if my insurances that I work with give me a quote that is the amount they pay they can’t make up the rules as they play the game. Delta Dental is truly a waste of time. I’m going to request that my company start looking for other dental coverage. They should be required to pay what they say they will when they give the quote over the phone. And doctors and dentists can’t understand why we don’t come in regularly. Well maybe because we can't afford both the cost of the insurance and ridiculous amounts we have to pay!

As a provider, our goal is to help the patient and give them an accurate estimate for dental procedures. We call Delta Dental of WI every day, regarding patient's coverage. A rep would give me the patient's benefit info once in a blue moon. Majority of the time, they refuse to give me any information and tell me to get a "fast fax". I'm sorry, but shouldn't we be working TOGETHER?! This delays a patient's treatment time, especially if they came in as an emergency. I'm already on the phone with you, and you expect me to wait for a fax, call again, only to be put on hold for so long. No... just no. HORRIBLE CUSTOMER SERVICE. I would not recommend DELTA DENTAL. Cigna and United Health Care have great customer service, to a member or provider.

This has been the most frustrating experience with dental insurance. No providers exist in the plan, in our area. They chose to assign us to a dentist nearly three hours away. Then refused to allow us to be seen by a dentist in our area. I might as well have no insurance because I pay out of pocket for dental care that is high quality and in our area.

I had complications after root canal surgery on #7 tooth. This required a cyst to be removed and a root retrograde filling completed. Dentist gave estimate which I then paid my percent $427.00. Delta did NOT $918.50! Thought this had been paid as I never received any statement to the contrary until 4 days before Christmas and 4 months after the procedure. I sent an email about the claim and it was never followed up by Delta (supposedly 3-5 days for reply). Called the number today and I was told that No treatment can be for this same tooth within 24-months. My primary dentist discovered this during x-rays and referred back to this Endodontist. Canceling Delta and never using this Endodontic group again. It's a sorry shame you cannot expect the benefit company you pay for to cover costs as expected in coverage.

My daughter got the Delta Dental coverage specifically for her wisdom teeth extraction. She was told she had to be on a plan for over a year since she was over 18 years old. We did that and then moved her to a plan that covered the surgery. After waiting a LONG time for the preapproval it came back DENIED- Not Medically necessary. Her teeth are impacted with no room to come out so I am not sure how they can claim not medically necessary. I feel the company is a scam to get your monthly premiums and then not covering what they told you would be covered when you sign up. DO NOT purchase from this company!

Worst dental plan ever and my job pays for it. I choose to pay out of pocket to get a good dentist. Not one dentist worth going to supports Delta. Customer service is awful. Getting payments back takes forever, don't buy this plan. Trust me.

If I could give no stars, I would. ALL of Delta Dental in ALL STATES have horrible customer service over the phone when it comes to calling for insurance information. The wait is long to begin with and after over an hour and a half of waiting usually, rude representatives answer the phone to rush you through your questions while responding with an attitude. I wish I was exaggerating but I get one of these E V E R Y T I M E I call. I work in a dental office and always dread calling this insurance for our patients and usually leave it for the end of the day. These reps obviously need more customer service training. PLEASE someone take the time out to do it!!! DO IT PLEASE!

I have been with Delta Dental insurance for two years through my job. Every time I take my sons to the dentist they can't receive service because it's showing under my dental plan they are not covered. When they don't go to the dentist then they are covered. They don't want to pay for anything but they want your money. When my son went to the dentist finally he received services, but when the claim form came it came in my other son's name. So I was called then and told them then they gonna tell me my son was not covered under my insurance, then I saw said. "Why y'all putting the claim firm in my other son's name when he has not been to the dentist yet." Smh. Then my son that they said was covered under my insurance finally went to the dentist. When we got there they said it's showing up that he is not covered under my insurance.

I purchased a Delta Dental insurance plan for my family of 3 from Costco in Oct 18. Not knowing it was HMO (although decent coverage) I called to "upgrade" to PPO. Delta graciously charged my 187 a month for PPO (they said it would be effective the next day) when the Costco plan was 219 a year. They also cancelled my Costco plan at the same time. I went to PPO plan dentist the next day and was told I had a "waiting period of 6 months". The Delta salesmen knew I had an appt with the dentist the next day and in fact said "I get calls from patients sitting in the parking lot of dental offices needing urgent coverage all the time". This is normal. He never mentioned any wait period.

This company is the worst as a Medicare supplement dental plan. They promise "50%" reimbursement for periodontal surgery and I was paid $440 for a $2800 claim. They state that my periodontist "was not in their network", but the closest Delta provide is 35 miles away and not the referral of choice for my regular dentist who diagnosed the problem. They are endorsed by AARP and they too defended the reimbursement. Simply put, they just do not pay what the plan promises so look elsewhere for your Medicare dental coverage. I spoke to the billing staff at my periodontists office and am now looking into other plans that they endorse.

I've been working in Dental for 7 years now, and I have solid experience as my doctor's lead assistant and assistant office manager. If you come in for X-rays, PREVENTATIVE cleaning (not a SCRP, or deep cleaning) and exam, those claims will be paid on your behalf promptly. BEWARE of Delta Dental's claims department for ANY treatment you may need. It takes hours to get a hold of a representative, 9 times out of 10 they are rude or don't understand the question. If the call "disconnects" they don't call back, despite asking for number for that very reason. They will tell you a claim is processing (after you've provided the requested info multiple times) and they need no further info and to allow time for processing.

I am retired and submitted a $3000+ claim for dental work for my husband, who has had Parkinson's for over 15 years. I first mailed all of the necessary forms and information to DELTA DENTAL - the address in Wisc. They never received it! I then sent additional copies, Return Receipt Requested. I received the green postcard back, with an illegible signature.

Let's face it. Insurance, especially dental, is a scam. We've all been tricked into believing it's a necessity so that we can slack off and avoid actually managing our finances. It's pretty simple. Insurance companies make a business of paying out less than what people pay in. American Society acted crazy when Amazon bought a grocery store for $13 Billion, but nobody bats an eye when AETNA was sold last year for $69 billion. It was barely even news. That said, I work in a family dental practice that has been in business for 30+ years. Insurance payments make up 90% of our revenue, and Delta Dental is the biggest player in the game. We dislike dealing with insurance vampires so much that we have removed our practice from every PPO... except Delta Dental. Most government or public employers use Delta Dental. So it would be business suicide to not be linked to them.

I am shocked when I read these reviews. Is there another Delta Dental? My husband works for Sunoco and this is the dental insurance and we have had them for years. I have had many a procedure including crowns and root canals and we couldn't ask for better insurance. They pay 80% for the procedures I have mentioned. My dental office could not believe it. They said they have never seen anything like it. Most plans don't cover what ours does. There is of course a cap each yr but my goodness I have had a lot of work done. My dentist is excellent so I think the problem these people are having are their dentists not the plan. My husband just got a bridge done as well along with a crown. Again it has to be the dentist. I even got money back last yr from my dentist.

I purchased a Delta Dental plan in Jan 2017 through the Affordable Care Act (Covered California). My out of pocket monthly premium was $50.99, the highest I could afford. In 2018 I had two implants in my lower left jaw. The Dentist calculated my out of pocket expense and what the normal or standard coverage would be through Delta. Several months later they informed me that I owe the balance of $1365.00 because Delta only pays for implants for those 19 years of age and younger. The online benefits summary tells me that Delta will pay 50-80% of implant related cost, depending on the dentist.

Our family has been w/ Delta Dental HMO via small business program. We have switched to countless offices, (per Delta dental advice) hoping to find an honest provider. We have yet to find a dental office that honors the plan- crowns are double, if not triple the cost indicated on plan. Calling Delta Dental has proved to be as frustrating as the dental office. They will suggest filing a grievance over dental office refusing to honor plan. Then, after you waste your time w/ grievance, Delta Dental will suggest changing offices. Outrageous, that insurance commissioner has not investigated this plan.

I recently signed on for Delta Dental - workplace only option. I went to see one of their “network providers” within 6 months that provider left town. I found another Delta provider. Any new dentist requires a comprehensive exam. Delta refused to pay it. We’re talking about the small print in their so-called coverage. I am stuck with Delta dentist for a year. I will NEVER use this insurance company again. It’s lousy coverage and a perfect example of the insurance company GREED. I would have been better off not having Delta and paying out of pocket. So Delta got their monthly check and my dentist got a check, too. Warning: stay away from Delta! I’m filing a complaint with insurance commission and the Attorney General’s Office.

I decided at age 67 it was time to get some dental coverage as I was needing more work done. I purchased the AARP Delta Dental plan effective 12/01/2017. Well they sure know how to collect the premium every month but after 10 phone calls and trying to work with my dental office, I have not had a claim paid. Why? Every time my dentist submits a claim, they deny it because I have no coverage. The stress and phone calls of trying to straighten this out has been one of unbelievable frustration. Two weeks ago they promised to call my dentist office and today when I talked to them- they had never called. I wish I had read these reviews before I purchased this insurance. And today I got a letter stating the premium is going up from $25 month to $41 per month. Terminating!!!

Have been paying for a premium gold plan in order to continue to use my dentist. It was recommended that I have a bridge placed to replace teeth. Delta refuses saying if there is more than one solution, they pay for the cheapest. In other words instead of paying the benefit of $2,500, they will pay $500, but I can do whatever I want. My dentist has spoken with their consultant, who, by the way, is a part-time dentist who works only 4-5 hours a week reviewing all claims. Their response is I could get a removable partial for cheaper. They dictate the quality of life you will have by manipulation.

I cancelled and they are still taking the money. I cancelled because they were only going to pay about 30% of the cost of my dentures. This is unacceptable. I served for over 20 years, I should be paying nothing.

This company has been awful for me. They refuse to cover basic procedures like xrays and will not pay more then 43.00 for any service. The customer service is horrible at best. They transfer you over and over, only to tell you that the department you need to talk to is not available. I would not recommend this company to anyone.

For a time, I privately purchased my own dental insurance through Delta Dental. I didn't have occasion to use it so I can't speak to that, but when my employer provided a service and I tried to cancel Delta Dental, I was blocked from doing so entirely. There's no automated option on their phone line to cancel. All attempts to reach a representative end in a disconnected call. The website came up blank after I registered so I couldn't do it that way. In the end I had to call my bank and pay a $35 fee to block all future withdraws from Delta Dental from my bank account. Horrible customer service, people shouldn't be trapped into keeping them via blocking exits.

I just found out Delta Dental sends insured members a check for past dental work. I didn't know that so every time I received correspondence it went in the trash can because I thought it was just a statement. Now they can't tell me if I can get those checks reissued. Also, I just tried calling customer support. After going through all of the various frustrating menus and giving all of my information, the automated voice said, “We are experiencing technical difficulties” and hung up on me. Couldn't they have told me that upfront? Frustrated.

I had a root canal performed on 6/14. I have primary dental coverage through former employer with BCBS, and secondary dental coverage with current employer through Delta Dental. Claim was first filed with BCBS. The endodontist's office then filed with Delta, providing them with the claim statement showing what Blue Cross reimbursed for the root canal. Delta received the claim on July 12. As it appeared to still be "in process," I called Delta asking about the claim. I paid out of pocket for the services when they were performed (almost $1600). I was advised that it can take up to 30 days to process a claim. I then spoke to someone at Delta on July 26 who indicated they needed the date the BC policy became effective (over 10 years ago). I sent that info immediately. They still denied the claim and have now restarted the processing time to allow yet another 30 days.

Recently most of my claims were denied. When asked, Delta only said that they covered a certain amount of a procedure, despite the Benefits Booklet showing 100% covered in both in-network and out-of-network. When I asked how much is covered up to this "certain amount" the customer service rep told me that they do not know until the claim is being processed. Now I'm stuck with a $288.00 bill for a dental cleaning because these policies are not transparent. How am I supposed to estimate my coverage when Delta Dental maintains an arbitrary internal amount and will not allow consumers access to this so they can make the best choices for their health? Delta Dental is shady and untrustworthy. I would stop using them if our plan allowed.

My 5 year old had a tough time with her teeth as most had some decay. It took 7 trips to the children's hospital to get her teeth drilled, filled and capped. With each session she needed "sleepy juice" to sedate her. On the last trip to fix her front teeth the dentist suggested we try scaling back the decay since she'll soon lose her front teeth. I thought this was a wise, less invasive choice and was hoping to save a little money avoiding more crowns. The procedure was quick and relatively easy compared to previous work. When I received the bill from Delta and the dentist I was shocked to discover that none of this scaling was covered as it was coded as odontoplasty - a procedure typically utilized for aesthetic reasons to improve tooth appearance.

We had Delta Dental coverage for many years through my employer. I retired and got health care coverage through ACA, Covered California. Because of website issues with Covered California we missed dental coverage for our first year on ACA. Since then, we have had Delta Dental coverage. My wife had a non-urgent crown replaced a few months after we again were covered by Delta Dental. They are refusing to cover this crown using fine print in the contract. Be aware of the fine print in their contract. No consideration for long term loyal customers!

Beware of details and unwritten rules for Delta Dental, they lie and cheat and do not care for anyone. Delta told me I had to go to the one dentist they assigned to me and I followed all the rules, even hidden ones, but Delta had assigned me to a dentist that did not accept their insurance. By the time I could get appointment with another dentist, it was July so Delta invoked their unwritten hidden fraudulent rule and told me I was not eligible to the promised "two cleanings in 12 months" because there has to be minimum of 6 months between them. If you keep Delta long enough, you will be in same situation fighting the calendar to get your promised coverage. Customer support will not budge on this and whine at you to not yell at them for their fraudulent criminal cheating behavior. In MANY cases, Delta is more expensive than paying dentist directly.

Delta Dental Insurance refuses to correct miscoded claim of a partial denture although they are aware that this code is incorrect and the Dentist office admitted on April 3, 2018 that they did not give me the more expensive metal frame partial that was coded. The miscode is to Delta Dental’s advantage because it prevents me from getting any other service to the upper arch.

6/26/18 received tooth implant, as per the Delta PDF bylaws they will pay either the cheaper of two options (bridge, or denture). Well they paid 0, and I'm stuck with $2,774 bill. They further stated in their denial letter "AN IMPLANT PROSTHESIS IS COVERED ONLY IF THE EXISTING PROSTHESIS WAS PLACED AT LEAST 5 YEARS PRIOR TO REPLACEMENT." I lost a tooth from a cracked root that needed replacement, my Dentist and Oral Surgeon can't believe the denied claim. What I also noted on their denial statement they don't include their phone number. I guess they just want are premium and when they deny coverage they don't want to hear back from us. I am intending on pursuing this matter to the attorney general's office as well.

They cover 2 exams, 2 sets of x-rays and 2 cleanings each year. But 1 FM Radiograph every 5 years. I spoke to Kayla at Delta Dental benefits 877-377-5727 complaining about them not paying for my x-rays and that it seemed the full mouth x-rays are never covered on me. Here's what I discovered. The way they've cheated (but she wont use that term) consumers is their internal rule on the cost of x-rays your dentist takes during a routine exam. I recently found out that they bundled a certain amount of x-rays into one full mouth (FM Radiograph). If it's submitted on the same day, and the total payout for them is as much as one FM Radiograph. So your x-ray set that would have been free turns out to be a charge, because you most likely had an event in the past 5 years that they had counted as an FM Radiograph.

I pay $20.37 a month for this insurance, and only found out after signing that it is only preventive coverage. My daughter needs her wisdom teeth pulled - and they won't pay anything. If I had known that I would have added her to my insurance. Don't waste your money, get a real insurance.

My dental plan covers 100% of preventative care, and 60% of other dental work, such as a crown. The patient pays 40%, which is a little high, and that's why I didn't think it's a great value, but it's not bad.

Don't waste your money. 3 years ago this was a really good company but now they don't pay hardly nothing. You will pay more on premiums than they cover no matter what happens. I tried to cancel then it was like an act of congress to cancel I called to cancel in Delta Dental in Oklahoma and she said I had to sent an email. They tried to charge me another month but that not happening. Good company gone bad...

I have received dental coverage through my employer. Recently had a bridge done. An estimate was given as usual. This time however they denied my claim because apparently I now have a "poor prognosis" so I get a bill for over 14 hundred dollars. I've already paid over 3 thousand out of pocket. What's the point of having insurance if they don't cover anything. Stay clear of them.

I lived in Florida in 2014 and had Delta Dental through my employer. Our benefits had a $1000.00 for orthodontics. I got Invisalign for my daughter and recently I called her orthodontist who we actually still commute to Florida to finish her service. They said Delta Dental only paid $500.00. I called Delta Dental and was told they only pay $500.00 then the next year they pay the other $500.00. So since I had moved before the second year of service, even though we had the coverage at the time she got the Invisalign, they refuse to pay the other $500.00. It is a total ripoff. None of us employees were told this nor was it in our benefit package.

Do not buy dental insurance with Delta Dental Insurance company. You will be sorry if you do because the insurance is worthless: I bought an individual dental insurance with Delta Dental Insurance. Policy name is Delta Dental PPO Individual. On their website they advertise that the policy I bought will pay 100% for General cleaning twice per year. That what I am looking for. My first cleaning happened on 4/20/18. This cleaning I have done for many years with the same dentist. My past Humana Medicare Advantage Insurance paid the full amount for this cleaning twice per year no problem.

My advice is to stay as far away as you can from this den of thieves. Needing to have some dental work done after several years of neglect, I chose and paid the annual premium for Delta Dental's top of the line program. I was quoted pricing examples for a variety of procedures and thought this coverage best fit my needs. I then visited my dentist for examination and development of a dental health plan. During this visit, I was told the actual prices I would be paying for each procedure. Under Delta Dental's plan, the cost of every procedure was significantly higher than what I had been led to believe when purchasing the plan. My dentist had his own plan, which reduced the cost of my procedures significantly.

Delta Dental consistently sends my reimbursement to the provider even though I am filling out my own claim forms and sending them a receipt to show that I have already paid the provider (which I should not need to do) and I’ve never given authorization for Tricare DD to pay my dental benefits to anyone other than myself. When I call and ask Delta to send my money back to me Delta tells me I have to chase down the money and retrieve it from the person they have sent it to. Even when that provider had no entitlement to the money! If the provider refuses I can access other channels to pursue it. That is wrong! They have removed my right to file and be reimbursed for my own dental benefits.

How is it possible that customer service has devolved into this? A lovely woman who is a 'representative' cannot comprehend this: "I am calling to find out what it will cost me on my plan for a cleaning, having used up my two free cleanings per year." She could not process the question. "COST. Can you help me?" She couldn't so she put me on hold and finally I had the good sense to hang up. Ten minute on hold and baffled by what must be again - passive aggressive low paid workers who act out by frustrating consumers. OK. Who owns stock in this? Dump!

This insurance is worse than useless! On a recent preventive visit which included periodontal scaling and root planing they paid a total of $80 towards a bill of $1,449. This included only $5.00 towards the exam fee of $127.00 and $75.00 towards the $150.00 fee for a complete series of x-rays. I found out after the fact that periodontal services (scaling and root planing) are not covered. Nowhere in my benefits was this stated. Stay away from Delta Dental at all costs!

Delta Dental is THE WORST!!! Take my word for it, and just go elsewhere. No matter the cost. After carefully selecting a plan, I chose one with a higher premium due to there not being a waiting period. I have gotten a lot of major work done in the past month, and Delta Dental has denied my claims. When I called, they stated that there is a 6-12 month waiting period, and that they are not responsible for what the Healthcare Marketplace did or did not say. Why in the world would there be a 12 month waiting period FOR A POLICY THAT ONLY LASTS 12 MONTHS!!! Now I'm stuck with a high premium, and this ridiculous bill from my dentist. This is complete BS, and a complete rip off. The "American Dream," that people speak so highly of, seems more like a nightmare to me.

When I called the dentist's office and asked if the dentist was a participating Delta Dental provider, I was told yes. I had never had dental insurance, so really didn't know the difference between participating and PPO participating. Here, he was not PPO participating, and did not have to accept the lower payment amount. I called Delta Dental and they told me I should checked first. I ended up owing over $500 more because he was not a PPO dentist. Dentist refused to compromise on the balance. Am now going to another dentist.

I had a crown put in on Feb 5, 2018 and so far Delta Dental has not paid for their part of the crown procedure. I called Vienna Smiles which is where I go see my dentist and they told me that Delta Dental had not paid them their part of the expense for my crown. I left a message for Delta Dental to get back to me about this matter and they told me that the employees of Vienna Smiles never filed the claim. I think that this is very poor customer service.

Recently Johns Hopkins went with Delta Dental. The selection of dentists is very poor. The dentist many employees have used for years will only accept the "premier" plan due to poor reimbursement and is only covered by 80% while this "premier plan" was touted as no deductible, 100% coverage for many procedures it only applies to the doctors on their list who are limited. Hopkins definitely made a poor choice going with Delta Dental.

Delta Dental of Pennsylvania - Hardly anyone takes the not so great coverage so I was having to cover a lot of out of pocket expenses. I’ve been waiting on a check they owe me for months. I was told it was mailed out on Feb 23 2018. It’s now March 7 2018 and still no check. I called and they said I’m not allowed to call back for 15 days. Please avoid these crooks if possible!!!