Delta Dental Reviews

This is an absolutely terrible company, and the biggest financial scam I’ve ever encountered. They intentionally make bill processing extremely difficult in order to dissuade their customers from using the dental services they’re paying to be covered. Instead of paying my dental office directly after I paid my deductible, like every other dental insurance company, they refused to pay them what they’re supposed to, and instead sent me checks and told me to cash them instead! Without telling me that that money was actually supposed to go to my dental clinic! Now I’m facing a huge financial debt trying to pay back what Delta Dental had told me to cash in the first place, over a month after they sent me these checks! Why is this company run this way?? I swear as soon as I can I’m switching to a different company, because this is absolutely insane!

Hi. I recently purchased dental insurance from Delta. I purchased their most expensive plan. Apparently their customer service needs a lot to be desired. The website says payment overdue paper bill says payment not due. I cannot get in touch with anyone either over the website or the telephone. I would recommend avoiding this company unless they straighten this out immediately. Apparently you cannot get in touch with them as of September 22nd 2022.

No decent dentist or specialist will work with them, those few that do accept it are mostly sub-par providers, whose malpractice Delta will arbitrarily refuse to investigate. As a company, Delta does more harm than good.

They make it impossible to get a letter stating proof of Up-to-date payments and Current membership which is necessary for recertification in senior apt bldgs., food stamps, etc., etc. They don't even offer that service!!! Yet you're paying every single month. You've been paying thousands over the years...and they can't even offer this needed documentation.

Before my policy even started I called and canceled because none of the dentist in my areas will take this insurance. I had paid for a year upfront through AARP. They said they will not credit back your credit card. That you get a check in the mail within three weeks! So over $800 that I need for a new policy they will not give me even though I don’t even have an account with them with a policy that ever started! I had it escalated and they said they would try within 24 to 48 hours to reimburse my card and it’s been almost a week and no one answers the phone or calls you back. Horrible company to do business with and I don’t recommend them to anybody. And don’t get the HMO because those Dentists have one star ratings-get the PPO if you dare!

I broke my dentures in Dec. 2021. Work was done and forms sent in. Was told it would take a month to process. Was then told they would pay $644 of the total cost of $1800, but they were still missing info. Resent info again, and again, 4 or 5 times. Then 9 months later they tell me it's not a covered procedure! Why did it take them 9 months to decide this and what good is dental insurance that doesn't cover dentures! Also, on the rare occasion you could reach a person they were snippy and not helpful at all!

JUST GOT RIPPED OFF by Delta Dental. Months ago, I submitted proof that I had an emergency and showed a statement from the dental office that I paid out of pocket $1764. I submitted a claim to Delta Dental and I received a letter which promised me reimbursement of $100 (OBVIOUSLY) I SENT PROOF! Months passed and no check!!! I just called (again) about my check and I was told that I had to send additional proof (WHICH DR DID WHAT, ETC). I don't have the energy and time to fight over $100. Hope they send my $100 to the food bank--Christmas is around the corner!!!.

Use a different dental insurance company. The customer service is horrible, not helpful but argumentative. Not clear on what is covered or in-network or requires more documentation. I shouldn't have to purchase a service and have to fight for the service to be fulfilled when filing claims. This company should be sued for their misinterpretation or representation that this company has good dental coverage, THEY DON'T! I repeat THEY DON'T, I would check out other companies or ask your dental office if they have other options for payment. I do not trust this company and will be opting out of it the next time my employers open enrollment time (or in my situation, disenrollment time). Insurance companies like this one, is destroying our health system in this country.

Terrible service. Trying to talk with somebody through their web portal about my deep gum cleaning. (My dentist suggest they are supposed cover it but they didn't). After one week, they replied someone will contact me shortly. After another week, they say shortly means one month. After two months, still no one shows up. I tried to contact with them multiple times and no one ever talk with me anymore. Most ridiculous customer service I have ever seen. Will never recommend to anyone I know.

I have wasted dozens of hours of my life trying to get very simple bills paid through Delta Dental. My dental office has also reported, in their words, a "nightmare" trying to work with the company. It's hard to tell whether their agents are inept or the company is just unable to function due to poor management. My dentist is in-network, but Delta continues to treat them as out-of-network. During the pandemic, I received checks--without Delta ever explaining what they were for or as a baseline, including a note stating what they were for--for these supposed "out-of-network" services. I thought these were refunds, because a few companies, including my university and BCBS, gave refunds during the pandemic because people couldn't visit the doctor.

Just the normal. Happy to take your $$$, hand over fist, for shoddy care and services and labyrinthine, tortuous and torturous customer service, hoping that you die before they ever have to connect with, help you, or resolve an issue.

I have used Delta Dental in the past and have been happy about the coverages. After renewing my policy and not looking at the coverages, which have changed, I realized it is no longer worth the money. I pay a total of $148 a year which is good. However, it literally covers nothing. I got my teeth cleaned and had to pay a $65 deductible. The cleaning without insurance would have been $95 so I've already overpaid by $118. I also had a crown replaced. They covered zero. So I will be cancelling this for not only myself, but for my family members.

I have had Delta Dental insurance for several years. Since covid and in 2021 and 2022, every-time I have submitted a valid claim, they delayed payment for unreasonable reasons. They have made it much more difficult to reach a representative to talk to. I had to call them multiple times in-order to process a claim. Claim rejected with no reasons and they have tried in every possible way to make it more difficult to receive payment for a valid claim. I believe something has changed and there may be bases for legal actions about this company. Delta used to a good insurance company but I don't recommend them anymore.

I have Delta Dental through my employer and also as an individual policy. I thought this would be advantageous due to needing a lot of dental work. All they do is deny my estimates, even on appeal, I am denied. They state that they do not cover "erosion". But when the enamel on your teeth is "eroded" to the point of being unable to tolerate hot or cold or air you can't say you have good dental health. My dentist staff has diligently applied, appealed, resent information over and over and each time the work is denied by Delta. What is the point? For 20$ a month my dentist will do cleanings and X Rays and take 20% off fillings or any other work that is needed. That is better and much less headache than Delta. Insurance companies have ruined healthcare in this country. I'm cancelling Delta tonight and am glad to be rid of them.

Benefits are terrible. Customer support is terrible. Wait Times are terrible. Dentist selection is terrible. Overall not one redeeming feature. This is even worse than most companies today. They sell you on service and don't deliver.

I called in because a claim, which can only be submitted by mail, was rejected because the first representative that told me how to fill out the form (by phone) missed the "procedure code" box. The 2nd representative wasn't aware that the form could only be submitted by snail mail, they'd also never seen the form and couldn't help me fill it out. When I asked for a list of procedure codes, I was told to google search to random sites. Heaven forbid I have a procedure other than a cleaning. What a mess. @Delta, please fire your CwhateverOs and get an engineer-intern to make you an online claim-submission form. Jesus Christ. It's 2022. Hell, I'll do it for free.

They canceled my account for not paying premium but I had a credit card on file for autopay. Could not talk to anyone other than Tiki, Sylvia, Tamara. They kept putting me on hold and never transferred me.

I've had many providers over the years (like Metlife/BCBS) and Delta Dental has the worst customer service that I've ever gone through. I signed up for their DMO plan under my employer and in no circumstances did they provide which specific dental facility that I was going to be assigned to. So upon visiting my regular dentist for an annual cleaning, the coverage was not accepted. Multiple attempts were made by me and associates from my dentist's office to their customer service. All of our calls were hanged up. I waited an hour to get to a representative (Yvette) and once I mentioned my problem, she hanged up the call.

So I have had Delta Dental thru market place since 2018. In April of 2021 there was some confusion from market place to Delta Dental. My coverage fell apart. I called Delta Dental. Reinstated me. Convinced me that I should switch directly and they would consider the two years as part of the switch, I started going for my bad tooth that broke to two pieces and I was in severe pain. Now I have paid 2500 dollars out of pocket so far because I am told this is new coverage. The previous 2 years don't mean anything. It was paid under the same SSN number. Plan was 50 dollars cheaper thru market place. They first told me it will be the same but have been taking out more. I did not complain. I figured they are giving me full coverage. Insurance companies SUCK.

I've noticed that there are some glowing reviews of Delta, and many more negative reviews. Why? I think part of the discrepancy may be due to the 2 forms of ins. they offer, one is thru employer, the other for individual. So, since I've never had it thru my employer, I can only speak to my experience procuring individual "insurance". As such, I'd recommend stay away from them. One thing that should alert your ** detector right off the bat is that they do not allow you to dis-enroll for one year, in other words you must pay them premiums for a full year. That is nonsense, I've never heard of any ins. that does not allow you to "cancel at any time". Only Delta. So after I subscribed for a year (while wondering why they didn't really pay much even for cleanings), I started year two.

Delta care USA is the worst plan I have had in my career. Thought it was normal dental insurance. It only covers Aspen Dental or Great Expressions. I don’t want the McDonalds of dentistry. Going to get a cleaning and run from this plan next enrollment.

DeltaCare USA is the worst dental plan I've used. When I signed up for the plan I was told maintenance visits were free, but after I went for a dental visit they would charge me $30 copay for teeth cleaning and x-ray. They don't allow you to just go to any dentist in their network. Instead they would assign one for you. When I needed to use another dentist, I had to call them several times to get reassigned. First they got the new dentist's fax wrong, then their phone line couldn't understand my enrollee ID, then they got the facility code of the new dentist wrong. It was horrible and frustrating. Do yourself a favor and don't use them!

Most, if not all, providers on list have the lowest reviews. My experience with two different providers is that they have extremely inflated prices and find dental “needs” that do not exist. My estimate from one: $7000 worth of work needed (1 year after having everything check out fine). Another: full set of x-rays yet “don’t know” was the angered answer to my asking if there were cavities - after I told him I wanted no cosmetic work done at the time. After three tries I still don’t have new cards requested.

Need better coverage for flippers and temporary fixes. Also need to be more helpful with implants and grafting. Customer service is hit and miss. Overall, the Clear Plan they offer may be the best, as there is no way for the company to back down for any coverage, since all coverage and copays are in black and white.

Since I have had my teeth removed and replaced by dentures there have been problems that had to be fixed or totally replaced by my Dentist. Delta has always provided a great amount of funding to support those fixes and/or replacements. I appreciate their benefits.

They pay for almost everything. Last time I was there to have a tooth pulled and cut out. They paid all but 67 dollars. This insurance is well worth it. I have had them for over 10 years. They are the best and will not change.

The Dental Insurance barely covers any work that needs to be done - I was actually told it would be cheaper to just not use insurance. The only thing the insurance was good for was the cleanings and x-rays.

Delta Dental is affordable insurance. I get 2 free cleanings a year (and I need deep cleanings) I usually don't have any out of pocket costs. I got 2 crowns for the price that I would normally pay for one.

I have Medicare and Delta Dental is terrific. I no longer have "sticker shock" pricing... reasonable charges for expected situations. I had a 20 yr. old crown that came loose. And I walked out of the dentist office with $0 charge! I have regular annual maintenance which is very reasonable. I'm so happy again, to see the dentist. I'm 61 years old, and smiling again!

This is by far the most horrible customer service I've come across for years. Your employer would pay 30k USD per year, for your health and dental insurance, and yet Delta Dental will allow themselves to be rude, inattentive, totally disrespectful to your time, you'd find yourself chasing after their endless errors for 8 months, exhausted and speaking to walls. Their customer service representatives tend to be extremely unprofessional. But Delta Dental controls the market, blocking all competitors, so they know you have nowhere to go. We should work hard with legislators to put an end to that.

I am happy that I have this service since Dental costs are so high. I think they cover the basics really well, but when it comes to a really big procedure like a crown or root canal, they cover around 50% or so. This certainly helps, but considering the cost is usually around $1200, it still leaves me with a significant bill.

They pay for very little, I still have to come out my pocket with a lot of money for services. It slows up with me getting dental work because I have to pick and choose what comes first which is not cool.

Easy to use. No nonsense, just go and get it done. Show the app or paper and everything is ready to go. All major work seems to be covered. Basic services are covered as well. All you need in one simple to use solution.

I have had no problem with this company. They are very prompt in sending my reimbursement each time I go to the dentist. My Dentist requires payment upfront then they submit my claim. Within a week I usually have a check mailed to me.

Very limited number of doctors who will accept this insurance plan. My husband and I’ve paid out over $1500 so far this year in dental fees. One was for an emergency extraction that was of course out of network. Every dental visit costs us something because Delta Dental has refused to pay.

They have always covered what needed to be. Always answers questions. Customer service or agents are very knowledgeable and always able to attain answers to questions. The provider network at least in my area is extensive.

The best of the best. If it wasn’t for the coverage I get and the ease to use it everywhere I go I’d have real teeth problems. The coverage is the best I’ve ever had in my life. The ease of using it surpasses any I’ve had. Never turned away from any dentist. I have visited free cleanings 4 times a year, free X-rays and 50 percent off crowns, 80 percent fillings. It’s dirt cheap so my teeth are very well taken care of. They wouldn’t with others I had in the past. I can’t say enough great things about them except thanks.

Not enough choices for providers. The one I have charges more than my old dentist even with the "insurance". The one I have is also vision and is the same story. Glasses cost more than without insurance.

Delta always has great providers in their network of dentists. Their coverage is average, in that it only covers so much, but some of that can be based on my employer's investment into such a provision.

Premiums are too high and coverage is too low. I run out of coverage every year and have to pay out of pocket costs for dental care. Don't think they have changed their coverage in years even though dental costs have increased.

Haven't had any problems having Bill paid. Coverage is pretty good for average dental procedures. I would recommend it. Recently had a root canal and they paid half. Two cleanings per year totally covered.

Delta Dental insurance is worse than having no insurance. Delta will say your claim is covered and provide written documentation. The next day, Delta will deny the existence of that call and documentation. You can repeat this cycle endlessly. Being a Delta customer is a miserable experience, worse than any pain from a dentist's office. Be prepared for continuous misinformation and worthless coverage.

According to the plan, exams and cleanings are covered 100%, and the deductible is not applied to these services. So, how come I owe $70 for an exam and cleaning? The EOB is totally confusing, showing that services that should be covered 100% are still my responsibility. And unless you're willing to sit on the phone for a couple of hours, they will not explain anything to you. Never have I been this disappointed with my coverage.

My son was approved by Delta Dental before he had his wisdom teeth removed and a couple other dental issues fixed, but once the bill came, I was enraged that they lied and didn't cover ANY of the bill! I have spent months trying to fix this but nothing has worked! I am going to go on every review site and give them a bad review on them all! And I will continue to give bad reviews monthly about them! Then I will make sure I discourage as many people as I can from getting this crappy insurance company!

Crappiest insurance of earth. We are a dental office, and I have dealt with many dental insurances. This is the crappiest, and most unprofessional of the insurance companies. They have no idea what they are doing. If you want to do anything with them --- adding a provider, credentialing -- anything .. it's just a black hole. 4 months, and nothing will happen -- and you will have no chance to speak to anyone. Plus, their reimbursement rates are CHEAP. It's just a scam. I'm going to stop accepting Delta at our office -- at the first chance we get -- it's just that I don't want to upset some of our patients. THE MOST UNPROFESSIONAL COMPANY, I have come across.

In March of 2020 I needed a tooth crowned. Following the rules of Delta Dental of Massachusetts, my dentist submitted a pre-approval request for the crown. It was approved by Delta Dental. Shortly after receiving the pre-approval, my dentist closed his practice because of Covid-19 restrictions imposed by Massachusetts. When the practice was re-opened later that year I made an appointment to have the crown put in. The dentist’s office explained that the crown would not be seated before July 1, and according to Delta Dental rules, the claim could not be submitted before the work was fully completed. This mattered because my husband was retiring and would no longer have Delta Dental coverage.

The online transaction report is very confusing & never matches what I receive in the mail for a bill. This is my husband insurance but I have been calling about this since the beginning of the year. Now they tell me I not listed on the account so that I can talk to them about his bill. Also, for what it's costing, we are paying more than his regular cleaning. Not sure if the cost is worth it unless he has major work done.

I have 3 lines on hold I'm waiting on to answer. I spent the good part of my day waiting and wasting my battery. No one can answer my questions comparing policies and the website doesn't give details about coverage. They transfer me to the sales department and no one picks up. I started my call at 1pm PST. Does anyone know of any other dental insurers or is this a monopoly like Spectrum and I have no choice?!

Customer service always polite, concerned, & helpful. Dentist bills insurance first then bills me balance owed. Coverage adequate for most procedures. Additional coverage available at higher cost. Payment to provider always prompt.

I have been with Delta Dentist for over 20 years. They have been there for me through all my dental work. They are also there for my family. With all the procedures they have paid on time which keeps me from waiting to be seen by the doctor. They even help me from being overcharged on so braces. I received the cost of the braces from the doctor and when Dental Dentist sent me the breakdown of how much who pays what, I was being overcharged $1000.00. I thank them for that. They have been a great company to work with.though far.

Easy rates. Great payer when the bills come due. Never a hiccup after 10+ years. Clear concise billing. Cards are clear and help at the dentist. Two free cleanings a year. Easy to sign up and take groups.

The plan I selected does not cover much and I pay $40/month or $480 a year. Two cleanings a year but I had to have two caps done which after insurance cost $1400. I think I should shop around.

Had Delta Dental for over 10 years...Delta has good coverage and the list of providers gives the customer a great choice. Insurance is purchased through the federal government Benefeds program so our cost is very reasonable.

Doesn't cover fluoride treatments for adults even if you need it. Also you have to be in the plan for 1 yr in order to get enough help with extra procedures above cleanings and checkups to make a difference. Otherwise ok.

This insurance is more acceptable because it has more coverage and a good reputation especially when it is PPO. Delta Dental can approved amounts as payment in full without applying any balance billing to you (does not include deductibles, coinsurance, amounts above plan maximum limits, and charges for non-covered services). Also you are free to see any licensed dentist, but claim costs are likely to be lower if you see a Delta Dental PPO dentist.

Coverage seems good. Only minor complaint is having to pay my dentist in advance and wait for the reimbursement. The reimbursement usually takes 2-3 weeks or before the credit card charge is due. Otherwise Delta Dental has been great.

Customer services sucks. It is very difficult to contact a live person to help you and the automated service and e-mails transfer you to place to place without any luck. Dentists say that it is a good Insurance and I believe it, but they have to improve the way they serve their member.

This is one of two options of dental insurance through my employer. The other one wasn't accepted anywhere near me so went with Delta Dental. Our plan covers 80% on a lot of treatments and two cleanings per calendar year. There is a monthly copay and an annual deductible. The two cleanings are covered up to a cap amount, any cost over that is out of my pocket. So read the fine print as with all insurances. This year Delta Dental is covering the extra cost of PPE. However we missed out on a cleaning in 2020 due to covid closures. So I wonder how much money Delta Dental didn't have to pay for on missed cleanings. And I still had to pay full price for all of our insurance deductibles, copays, and the remaining 20%. I don't have much experience with other dental insurance. Without insurance through my employer we probably would not get dental care because we could not afford it.

This company is fine if the only thing you need is regular check-ups. But once you have a real problem - need a crown, a root canal, an implant, anything that is beyond cleaning and x-rays, they pay next to nothing. Once you use up your benefit, you have to wait until the next year, so if you have a dental problem and it's expensive, you're on your own.

Due to Covid-19, my son's College closed on 3/17/20 and as he headed to transport bus he fell and broke his front tooth at the gumline. The pain was excruciating. Upon arriving home in UP of Michigan, he called a local dentist who agreed to see him as an emergency since the office was closed due to Covid. Cash was required upfront before services could be rendered. The tooth was repaired and the pain was subsided. The Claim was denied by Delta Dental due to a "waiting period" before this type of service could be reimbursed, yet Delta Dental's own policy terms stated that Emergency Services would be approved without a wait period.

I have been with this company for many years. I'm under the premier plan. The only thing this plan lacks is allowing its patients to have more the 2 cleanings a year. To me this would benefit the patient from having to return for other problems which is a preventative offerings to the patient. It would benefit everyone in the long run to keep a healthy set of teeth and gums.

I find Delta Dental to be very cooperative and reasonable in their fees. I have never had any problems with them. Their coverage is very broad. For example, I have had to have implants, most of which were covered.

Delta is ok if you just have to have teeth cleaned... Other procedures are based on what Delta you have. It still cost me 55.00 for a filling. Not even a big one. That is a little outrageous. Sometimes I wonder if the cost is worth it.

My only complaint is that they don't pay their full share for white fillings and that is all most dentists use. Other than that I have never had a problem. We have been with them for over 10 years.

There are a few different plans with Delta Dental. My plan allows for three cleanings a year and you don't have to wait four months between them. The premium is about what the dentist would charge if I paid cash; however, the real payoff is if and when you need additional services. We've had a few of those and the discount helps make root canals, cavity fills, etc more affordable. I really like the monthly charge to my credit card and knowing that I have coverage. NOTE: If you currently have dental insurance, be sure to have your new plan start when the old plan ends or you may have to go a year before it covers any additional services.

I have been with Delta Dental for many years now so when I retired at 56 years of age I had to pick out my dental insurance. I get reimbursed my monthly premium so it was a no brainer to pick out Delta. They pay for bi yearly cleaning and X-rays. So far that’s all of needed.

Great insurance coverage. I am using PPO level and it covers all preventive cares 100% with out of network dentist. For non-preventive cares, they cover 40 to 50% and the rest I pay. Its rate is reasonable. Had no problem with them for over 20 years.

I have been extremely pleased with Delta Dental. The premium is a bit high, however I'm glad I have it. It's nice to have 4 cleanings a year, free. The co-payment depends on the Dentist's charges. Mine have never been extremely high.

Delta Dental is a little on the expensive side. My premium for my wife and I is approximately $1400 a year. Everything else is good. Delta Dental has adequate coverage and still have to pay out of pocket for some of the services.

It's different. I was terrified when I first came in, who is not when they go to the dentist. It was for the professional staff, the relaxing place and music, that I was able to calm my fear. I really appreciate the seriousness with which they treat every patient. It's become my go-to place for my teeth.

I have Delta Dental for some time. The positive factors with this insurance are that it's widely available and most dentists accept it. Another positive factor is that annual checkups are covered 100% with my plan and I think many of their plans cover health maintenance provided by the annual check up. The negative is that many items are only covered at 50% and this can cost thousands of dollars for expense dental work like root canals.

My bill is never correct with Delta Dental: I always have to get refunds from dentist office when I ask for my explanation of bill from dentist and delta dental. Delta dental also does not cover white fillings: most dentists refuse to do silver fillings anymore, and silver fillings cannot be done for small cavities; leaving members with huge out of pocket costs. It's actually cheaper to NOT have dental insurance and pay a lower out of pocket cost with 'no insurance' for fillings. As an adult who is trying to stay on top of my teeth to prevent them from getting worse, delta dental does not provide quality nor affordability for members.

They do pretty well, I just wish they would cover more on procedures, that are dentist approved, such as root canals or crowns, etc. I really tire of insurance companies that know more than the doctor or dentist. Dental insurance should just cover more extensively. That said, they are pretty good overall though.

They don’t pay enough for dental ins. Then if you have a bridge or full set you can’t claim it every 5 years. Then they tell the dentist how much they will pay then 3 months later they say it’s not covered.

The service at location was great and filing with Delta Dental was easy and efficient. Thank you. Also very affordable. I used to use Indiana School of Dentistry because of discount as students (under supervision) were allowed to work on me. Now delta dental takes care of me and I am very satisfied with the service and the billing.

Delta Dental has a lot of different plans that make it easy to find something affordable. Customer service is quite good and responsive. They worked with me until my questions were answered and I was satisfied. Costs are comparable to other insurers. I had Delta Dental all through my employment years and was able to keep them transitioning into retirement with no waiting period.

I have had nothing but great experiences with Delta and when it comes to my oral health. I do wish that some of the prices would be more reasonable. Delta is very good at answering questions when it comes to explaining any questions about my plan and my oral health.

We have had Delta Dental for over 32 yrs. We have never had a problem with claims being paid. With 2 adults and 7 kids having everything from cleanings, fillings, wisdom teeth pulls, braces and dentures that says a lot. I never even had to contact them once. Every type of dentist and oral surgeon our family has been to always say Delta is the best company to work with on their end. I definitely would recommend.

Delta Dental, like most dental plans, has far too many loopholes and exclusions. For example, they did not cover tooth damage that was caused by grinding but they would cover similar damage if it occurred due to a different reason. I complained to their own dentist about this at a health fair and even he admitted that this should be covered and that Delta could easily do this if their premiums were just a tiny bit higher. But no, they don’t care about reasonable coverage.

I have had Delta Dental for well over forty years, while working and now as a retired person. I have been totally pleased with their service, as well as the service providers within their network. I would recommend them to anyone.

It's like not having any dental insurance. I am not sure if it is due to the type of insurance plan laid out or it is just not worth having. Tried to get my teeth fixed and all it covered was the visit, which was actually a consultation.

I have Delta Dental through United Healthcare Advantage. They pay quickly. Being on Medicare is not the best but at least my cleaning twice a year is covered 100%. I could purchase additional coverage but haven’t felt the need yet. Maybe further down the line.

If you have the HMO plan it turns out you have to call DD before seeing a new dentist (even after moving) or they refuse to cover the visit. I hadn’t been to the dentist in way too long despite paying for DD, and after moving to take a new position (and updating them on the move), I found a new dentist on the HMO plan using the DD website, and called the dentist to confirm they were on the plan. Well, after having my initial routine checkup, I received a $220 bill that DD refuses to pay because I hadn’t called them first to change my primary dentist (despite using their site to search for a dentist).

Do not trust them, bad experience at the Saugus MA office. They charged me more than the amount established. I asked to clarify, as of today still didn't get an answer. It's been 2 months. They pulled a good tooth. I only had an infection. It cost me $4000 for a bridge.

I received a summary of the NH different plans. All the plans described were PPO plans. Nowhere on this sheet does it say anything about a Premier plan. After I went to the dentist I selected I found out that she is a Premier dentist and charges more for each visit and each procedure than the PPO plan on the sheet I had was given. This is a total rip off and dishonest. Find another plan with a company that is honest.

I have tried for several months now to cancel their policy; it's worse than pulling teeth! Stay away!!!! Today I threatened to sue them if they take any more of my money... Their insurance is garbage and they have the worst customer service.

We purchased Delta Dental Insurance a year ago 2-28-2020. We previously had Delta Dental through employment. They do not tell you that individual coverage is NOT THE SAME. We have been paying out for almost a year. Their policy is that you can NOT cancel for a year. SMART ON THEIR PART! It has not paid out hardly anything toward our dental bills. We would have been better off staying with the dental insurance offered through our dentist. We just cancelled but can NOT GET OUT OF IT UNTIL 2-28-2021. IT IS A RIP OFF!!! They get their $. You get little to NO COVERAGE!!

Signed up for Delta Dental in December, without realizing that my deductible only lasted till the end of December, not for a year from sign-up date. That was my first mistake. So then I went for a teeth cleaning, telling the dentist I didn't want X-rays. Bill came back for about $93. Now here's the crazy math. For a cleaning and "oral exam" (have no idea what that was; she didn't even look in my mouth--and why would she? Covid-19), she charged me $200. I've never been charged that much before, and I used to go to a fancy dentist in midtown Manhattan--he charged me $120. So then Delta, using a percentage, knocked it down to $106.

I have a member for 2 YEARS and have not been able to reach anyone to extend my policy for 2021 outside of the marketplace. I've sent a dozen email, called over 15 times, I've been on hold for a total of 17 hours.

Please don't ever use this company. After a year of making payments, and not using them one time, they refused to help me during a pandemic when I have had a very hard time trying to find the right dentist. No warning and no calls were made to me. I would never recommend this company.

Delta Dental of Illinois tries its best not to pay dental claims with exclusions that should be considered criminal. They deny covered procedures that should be done in conjunction with other procedures. They also do not compensate of their PPO providers fairly which discourage their members from receiving proper care. The state should look into their practices and not listen to the lobbyists promoting this insurance company. It's a disgrace to the entire system.

The benefit guide for Dentegra insurance says it pays for 90-100% of in- or out-of-network diagnostic and preventative dental care. This is absolutely false. They pay for 90-100% of THEIR INTERNALLY SET FEE for this care. This means that for my $400 preventative dental visit they paid $81. I still have not received a check. This is fraud in my opinion. DO NOT BUY INSURANCE FROM THESE CROOKS.

CHANGE YOUR DENTAL PROVIDER NOW. DO NOT STAY WITH DELTA DENTAL. In times like this, how a company treats their members is a direct insight to the inner core values of the company. Delta Dental does NOT CARE about its members and just cares about MAKING MONEY! In March, I was encouraged by my dentist to have my wisdom teeth removed as I had cavities in all 4 teeth. Along with gingivitis. This came as a surprise as I have always had good dental hygiene. In Jan 2020, I had signed up with Delta Dental on an individual plan (meaning not paid by my employer). In Feb, my dentist gave me the news and told me I couldn’t wait until my 6 month waiting period was over as things could get far worse. I luckily got an appointment in March right before Los Angeles went into LOCKDOWN for 2 months.

I moved a year ago. My mail from Delta Dental was going to my old address and being forwarded. I created an account on Delta Dental's online customer portal, and attempted to update my information, but there was no way to update my address. I attempted to contact Delta Dental using the contact function in the online customer portal, and it took a full month to get the cryptic reply "Thank you for your inquiry. The address would need to be updated by your BA". What or who the heck is my BA? I have no idea. But my inquiry was marked as closed, so I would need to initiate another contact request, and if the first one was any indication I'd probably have to wait another month to get a reply that probably would be of no help. Or I could try to carve out time during business hours to try to call them on the phone and get it resolved that way.

Paid all my premiums for the year only to lose coverage because of an issue with their website payment screen. On August 27th, I logged in to pay. I hadn't been aware that I was set up for automatic payments from my checking account, but it said a payment was pending for September's premium. I went on to pay my premium for October only to find out that the pending status for September's premium didn't process for whatever reason and I was now more than 30 days overdue so they dropped me. I hadn't missed a payment before. The website said it was processing my payment on August 27th from my account. Why would I have questioned it when it was the same as every other payment. It said pending and there was nothing else I could do. I couldn't make a payment online, it was already set up. I had no reason to contact them on the phone, because it said it was auto drafting from my account. Bunch of crooks!

I was approved for a crown in March and I had all the preparations done. I had posts, impressions and a temporary done.... then everything closed down because of COVID-19, but because my insurance ended with my husband’s job April 1, and I couldn’t get the permanent crown in before, because of the shutdown, they refuse to pay. All I had to do was get the permanent placed. Now I’m stuck with a $1500 bill. They keep telling me that they are not allowed to pay past the coverage date even though the work was done before. They keep ignoring the Covid-19 situation and just keep saying I wasn’t covered. Crooked company for getting paid for that month and taking advantage of the shut down.

The coverage I have is supposed to cover 50 percent of implants. But they don't tell you that they don't cover teeth that are missing prior to coverage or replace old partials. Find another insurance..

I paid for the best insurance through AARP so that there would be no waiting period for services. It has now cost me more than if I'd paid out of pocket. The insurance does not pay what is says it will pay and the dentists they work with will quote one price, then charge a much higher price. This is definitely a waste of your time and money. A complete set of dentures was supposed to cost me a maximum of $385. Delta has refused payment of any part of them leaving me with $2681 to pay out of pocket. This is after I have already paid $2020.60 copay. Stay away from Delta Dental Insurance and Aspen Dental. They are both scam artists.

I had dental work done involving implants on tooth 19 which is the left lower jaw. Also, at the same time teeth number 29 and 30 which are on the right lower jaw. OPPOSITE sides of your mouth. They refused the payment stating that a bridge was least expensive to do and since they had paid a previous claim they would denounce this one. Problem being that they assisted with one side of the mouth and refused the other. A child knows one side plus one side equals two sides. Hence two different things, months apart and would not honor my claim. I plan to cancel them. I feel you get a better deal with no insurance. Almost $52 a month and they pay $1000 a year. Need I say more? They are making me appeal and all I need is for them to review and correct their billing error. Greedy ins. Co.

They NEVER pay the claims they promise and then there is no true appeal. You do not get to voice or prove your side. You just get a bill months later for services they originally authorized. Cost me literally thousands of dollars. And I cannot appeal, speak to anyone about this or have my voice heard. Stay away and just shop around for a dentist that will work with you or that offers payment plans. Delta dental is a waste of time and a rip off.

As an AARP member for many years, it made sense to select one of their Delta Dental plans. Through no fault of the AARP, given that many dental plans tend to be somewhat inadequate, the Delta Dental plan that I selected, which cost me $40 plus per month, proved to be anything but beneficial to me. On the contrary, after putting pen to paper, I realized that all I had really needed to do in the first place was to save that premium, select my own dentist by shopping around, and negotiating the terms. Without exception, my Delta Dental plan covered less, much less, than that which was promised. As I explored this insane anomaly, I learned that the plan provides a directory of dental providers who want the Delta listing, but may or may not accept the coverage guidelines of the Delta plan. This may almost guarantee that there will be substantial additional fees.

Delta Dental/AARP lies about the coverage they provide. They make you sign up & pay to join AARP to get a specific plan then more than triple your rate and lie about the coverage. When you call back they give you the run around by switching from person to person and you have to keep explaining over and over. They have up, disconnect or don't call back when they say they will. They sent me a cancelation letter but no refund! I have been trying to rectify this for months! AARP won't help either. Avoid at all costs!

I moved from Iowa to Texas and was told I needed a new policy. I thought I was transferring my policy. I went to my dentist and he told me I had a 6 month waiting period. No one at either company told me about this and, in fact, agents from both companies said I should not have a waiting period as long as I provided a "Proof of coverage" letter, which I did. I filed a grievance with Delta Dental of Texas. Yesterday an agent called me and read from a policy that I was neither shown or provided that I did have a waiting period. Delta Dental advertises "No wait policies." I feel like I am a victim of deceptive business practices. This may not be illegal but it certainly should be.

Their member portal is always broken and very hard to find in the first place. Once you find it, it gives you the option of monthly auto payments or a one time payment. The auto payments never work, and the one time payment has you fill out your card info every time and then just shows a blank screen. I have to call customer service every time to pay my bill because their website is such convoluted garbage.

I was so excited that my dentist recommended Delta Dental and being an AARP member I decided to join their PPO plan. My husband needed an urgent dental procedure done and his dentist, who accepts Delta Dental, told him there is a 12-month waiting period for the insurance to kick in. By then we had cancelled our 20-year dental coverage with CareFirst, so we were quite shocked to hear this. I went through the new member welcome materials and there is no mention of a so-called "waiting period". My husband, an attorney, said we've been defrauded. We paid their $150 enrollment fee only to be told we can't use our insurance for one year. Really? I am more than mad, I feel we've been taken and I plan to contact Delta's corporate legal department. Please, please don't switch to Delta.

I have DD through my employer. I’m 34 and have hypodontia/congenitally missing mandibular second pre molar teeth. My mother had the same condition and her tooth finally fell out when she was about 50. I have 2 and the one on my right side is starting to die and become loose. I will need it pulled and require a bone graft in order to anchor either a bridge or an implant, as there is no adult tooth under it. So if this is a congenital defect, why then won’t DD cover an implant/bridge??? Who needs teeth right? They don’t care about teeth or health, they care about money! $$$ What a joke!!!

I have DeltaCare through work. This is a managed care plan offered by Delta Dental. After trying two different dentists I've had four appointments for a basic cleaning that the dentist offices have found a reason to not honor in the past six months. One was due to COVID so I get it. But the others have been canceled because 1) they made the appointment with the wrong office, 2) they say they can't get claims approved by Delta (the managed care plan pays them every month, they shouldn't be filing claims), and 3) they need time to establish me with the insurance company (by that point I was on the patient roster sent from the Delta for the past four months straight). This is the biggest racket. Delta Dental takes my and my employer's money, they funnel some of it to the dentist, and the dentist just finds excuses for why they can't keep my appointment. DO NOT GET DELTA DENTAL INSURANCE.

I have been paying my dental Insurance with Delta Dental every month of this year, even though I was unable to get any dental appointments for several months due to the coronavirus pandemic. Delta Dental did not and has not offered any discounts on my monthly payments during this time. My car insurance even gave me a discount.

Wish I could give them a zero star rating. They count visits outside of my contracted policy. They should be investigated for insurance fraud. How can you count a visit when I had and contracted them to cover me during the time outside of my year policy. Someone on a review them and prevent this fraud from happening.

After going to Aspen Dental and they couldn't fit my Parcels correctly. I return them. They returned my portion of the money and Delta Dental portion of the money. Somehow Delta Dental says they have not received the check. It has been over 2 months and they still can't find them money. So I have to go 2 months without being able to see a dentist. I called Delta Dental again today still no answer. How can Delta Dental loose a check there must be some kind of embezzlement within this company

Dentegra is Delta Dental insurance sold through the health exchange in Washington. They charge a few hundred dollars a year and provide no benefits. What a scam! Their benefits docs are very confusing and misleading - the Benefits Summary on my account on their own website says they cover restorative services (cavities) at 50% and onlays at 50%, but now they're telling me they don't cover that at all. The only reason to pay for Dentegra was to get partial coverage of these very expensive, yet necessary dental procedures. If they're not going to actually cover anything useful, this scam insurance should not be offered through the WA Health Exchange (or really at all). I am escalating the claim through deltadentalins.com grievances procedure but that takes 30-60 days and I don't expect them to do the right thing about their misleading benefits summary which says they cover things that they don't cover.

Delta Dental Insurance is at the best, extremely disorganized, and at the worst downright deceptive. We paid our family our four premiums on time and in full for an entire year and the ONE TIME we used our coverage for one simple teeth cleaning with a dentist they referred me to, they wouldn't cover it. What!? It was supposed to be covered at 100% as specified by the plan, but they literally denied it and wanted me to "prove" that they gave me the dentist's name!! What in the world? Don't bother with this insurance. It is useless.

We just received a renewal notice for our dental insurance and no one can see the dentist! I can't see how this company can do this when we're all in a crisis and no one in most states can see their own dentist yet they have the gall to raise our rates? They should be extending our policy at no charge! Delta Dental sucks!!!

When I signed up with them I was constantly not receiving all their emails. I am 29 and can very easily search through every Inbox without being confused. I called multiple times and asked for back up paper statement and they said we do not do that through WA Healthplan. I got one confirmation email a payment had went through and assumed maybe it is working. Nope. Months later AFTER checking in Feb. if my status was active (which is said it was) they denied me and said they got two Payments in Jan. and gave me 60 days for Feb. I again check every email for days and there are no emails. I go, so if I am not receiving emails, you can't send a back up paper statement. I assumed the money was coming out of my account and it is my fault for not double checking, BUT after complaining and this happening now, this could have been researched and avoided ESPECIALLY for future customers.

I received Delta Dental insurance through my Kaiser plan. I pay my premiums. I went to my online profile and it says my effective date for coverage is JANUARY 1 2020. I used their services on JANUARY 15 2020. FOUR months later, in the middle of the worst pandemic to hit the world in 100 years these "humans" send me a letter saying they denied my services and now I owe $860+. Their reason? I was in some sort of waiting period that they never notified me about. Why do I pay premiums for a service I cant use for 6 months? Why does it say NOTHING on their website under eligibility or on their home page about a waiting period. The letter they sent me denying my grievance is condescending too. They have the nerve to say I should have gotten an estimate in writing before services. The Dentist told me you would cover the cost, my profile says I am eligible. Next time I'll have them engrave it in stone apparently. This company is a scam.

We purchased premier plan from them, it's like 139 a month with 139 down payment, guess what? When time to use a service for small dental work it was filling, they didn't cover anything at all. Stay away from crooks like that, do not believe advertising. They scam, it's all lie, and those positive reviews nothing but the bull. These companies should be placed on government watch list. They're stealing American people money.

I want to share my experience with Delta Dental insurance that is promoted through AARP. My husband has been on this plan since 2016. I was on this plan, too. My health insurance plan changed. The new plan covered dental so I was removed from my husband's plan in 2017. Now my plan has changed again and it no longer includes dental coverage, so I wanted to get back on my husband's Delta Dental plan.

I purchased DeltaCare USA plan. I was advised by my previous ortho (before deltacare purchase) that I need my regular cleaning first and to have 4 fillings done before they can start putting my braces. I then transferred to deltacare insurance and was given an in-network dental clinic which is Western Dental & Orthodontics in Vallejo. When I got examined by their dentist, they want me to pay $1.7k for deep cleaning, 7 fillings and some other procedures that in my lifetime no dentist told me to. And they won't do basic cleaning which is cheap because they told me it would make things worse. So that's how they make their money, making you pay for expensive procedures which would balance out the small amount that Delta Dental is paying the clinic. They also make you sign a waiver that prevents you from directly suing the clinic. Beware!

Was promised premium upgrade would cover crowns at a good rate. After my dentist did a pre authorization with Delta Dental for four crowns I got a denial letter. Said cost exceeds coverage. Have been on hold now a hour and a half to protest. They never even pick up the calls. CROOKS!!!!

I purchased an individual health plan that literally only covered cleanings at, supposedly 100%. What they don't tell you is that it's 100% of "the allowable amount," which isn't provided anywhere on any website or in any of the plan information. In order to know how much your visit will be, you have to contact every dentist individually. When I spoke with them on the phone their customer service was obstinate and deliberately unhelpful.

Another lousy medical/dental experience. Twice I've dealt with a Delta Dental. Save your money and seek out another avenue to get dental insurance. You lock in for a year with this policy. They're horrible.

This company only cover 2 visits a year. If a visit is outside your 2 cleaning visits, say, like an emergency, they will not cover it. Further, their customer care reps are horrible and confusing due to an overly complicated (read don't want to pay) policy and 'codes'. Avoid if possible.

Would give zero stars if possible. I had Delta Dental for years through my employer and it was fantastic. When I retired I signed up for the Medicare supplement and it is the absolute worst. I never paid a dime out of pocket for my routine cleanings and xrays and now I have bills upwards of $70 for the same. When I needed periodontal services, the list of providers included MD's and general dentists with only ONE approved periodontal provider which was over 50 miles from my home. Talking to the "customer service" idiots is like banging your head against the wall. After waiting the required one year period, I went to a local provider and only $400 of an almost $2700 bill was covered. I appealed, even writing to AARP who sponsors the company and again was left dealing with rude idiots with deaf ears. If you have any other options for Medicare dental coverage, go with it.

There are two elements to my negative review. First, if you do choose a policy with Delta, we aware that they will use copious fine print to reduce the percentages they actually pay. Do not go by the percentages the "market." One small example: They will claim that they cover 50% of the cost of a filling, but what they don't tell you is that the 50% is only for silver fillings. No dentist in my area will do a silver filling anymore, but Delta insists. Net effect is instead of 50%, they pay only 40. Second, I have had a billing issue that I have worked to resolve for a month. Their customer service reps have zero power to resolve anything. When I ask if a supervisor can, they say, "perhaps" but none are available (they are NEVER available). I requested a call back from a supervisor for which I've waited days, and still not call.

Delta Dental rejected my claim on the ground that I didn't provide the complete information before the 1-year deadline. The fact was I submitted the claim 7 days before the deadline. I didn't put in the procedure code because the work was done in a foreign country and I didn't know what code to put in. When I submitted the claim, I called them and the customer service lady told me: no worries, they can figure out the code. Then they finally reviewed my claim in about 2 weeks and rejected my claim right away saying it was too late. I called many many times to tell them I had submitted it before the deadline. Now they find this excuse to deny the claim.

I paid my January and February premiums well in advance. Delta Dental turned around and billed me AGAIN for both January and February. Six days later, they double billed me for March. The "Contact Us" email form on their website does not work, and I have spent 2 hours today on the phone trying to get this straightened out. They send an email which tells me to call them again! Why they cannot call back after this is fixed is beyond me. It still is not fixed, and I gave up after being on hold 40 minutes. Absolutely wretched customer service. After March, I am cancelling their insurance and going elsewhere.

Seems Delta Insurance is in habit of many insurers:. Deny, deny... I've been on hold 48 mins! To find why they denied 2 claims. One was for periodic cleaning & exam. Horrible, then DDS charges ridiculous fees.

I am self employed and purchased the dental package of 3500. A year. Only covered my cleanings and xrays. Had waited the 6 months and their paying nothing on filling coverage. I have never had cavities in my front teeth and they covered a big fat 0! Horrible coverage.

I was with Delta Dental of California when I worked for Boeing, and they were fine. Foolishly, after I retired, I thought that it would be the same on a private plan. It has not been so. I had two plans with Delta. One was with Kaiser Advantage (which I never used as I wanted to stay with the dentist I had been seeing for two decades). The second was a premium plan obtained through BAI that should have permitted me to use my current dentist.

Before you sign up as a Delta dental provider, you should know that they don't raise the negotiated fee every 2 years as most insurance companies do. When our office signed up to participate (because they were the military insurance) our write off was 10-15%, now it is more like 30-40%. For example, when a patient comes in for a prophy and exam, our fee is $196 (the practice is in an expensive area). Delta pays $123, and we write off $73. For a crown we write off 1/3, Delta pays 1/3 and the patient pays 1/3. If we had it to do over again we would never participate with Delta. The most recent thing they are doing is downgrading composites to amalgams and paying even less, which means the patient pays more. We have not done amalgams in 25 years.

They are clearly trying to make the costs and coverage as confusing as possible. That way, when they deny a claim, they hope the person will just pay it out of pocket. More profit for Delta. How about clearly stating, "if you get X service we will pay Y dollars."?

This is a horrible dentist office. It seems they don't know what they are doing. You always have to wait even when you have an appointment. They left cement between my teeth and told me to come back in a week for a follow up. The office constantly incorrectly bills me and then can't seem to fix the mistake.

I heard rumors, some from medical professionals that Delta Dental declines to make legitimate payments for creative technical reasons or declines to pay after pre-approval. I did not believe it until seeing this page. All of these reviewers cannot be wrong! Delta Dental is delaying pre-approval of a crown. I received a second opinion and now that want notes of the conversation. I phoned the customer service rep and explained that I need to proceed with this treatment and will be. They are causing a hardship and risking further damage to neighboring fillings. I will be notifying the insurance commissioner and the subscriber (my spouse's employer) who is a large hospital in the area.

I have had a personal dental policy with Delta Dental for 2 years. I decided to go back to Anthem Dental to get a combined dental and vision policy. I called Delta Dental on Nov 1, 2019 to cancel my policy (because it is the open enrollment period) and to tell them that I had enrolled in a combined policy with another company. My new policy is effective on Nov 1, 2019.

This insurance company is a scam. I paid my premiums and followed all policy guidelines and they refused to pay for my implants as they had previously pre-approved. They denied the claim because I extracted the loose teeth at home after I bit into something that made the extremely loose. They said they needed X-rays to prove I wasn't missing the teeth prior to my effective coverage. After providing the X-Rays from my initial dentist visit they still refused, asking for Dr.'s explanation. After providing explanation they still denied the claim saying they needed Dr.'s clinical notes. Still not confident they will pay what they are obliged to. I picked the highest coverage hoping I would get better service but apparently it is about making the company more money and then denying payments. In my opinion they are committing insurance fraud.

One cannot believe in a just and loving God after doing business with Delta Dental. Your policy guarantees mean nothing. I was denied coverage for crowns that were guaranteed in my policy. The customer service reps repeatedly claim to know nothing, they contradict each other on the process for claim reviews, require dozens of emails to answer simple questions, and lack any modicum of professional courtesy.

I do not recommend Delta Dental to anyone. I purchased a plan because I was under the impression that they paid 100% of preventative. Wrong! They pay 100% of ALLOWED charges. Meaning, they only "allow" a very small portion of your bill...and you will be left with the rest! My daughter's cleaning was $195 and I owed $104. That means delta only covered 47% of my bill, NOT 100%. I'd be $600/year in the clear to pay for preventative out of my own pocket rather than carry this joke of a plan. Before you buy, you better get clear answers on if your dentist is a "premier" or PPO. If they are only premier you will be left with your premium payment PLUS you will be paying most of the bill yourself because they only pay the "allowed" amount. Stay away from this company because they will try to scam you.

I have been trying to get reimbursed for covered procedures for 10 months. I have submitted all of the original receipts and cancelled checks. Multiple claim forms etc. Worst customer service I have ever experienced. I will go to MetLife during open enrollment. Little wonder why Tricare is dropping Delta.

I have the worst experience trying to contact the customer service at Delta Dental at all times. Every time I am trying to log online, I was asked to reset my password. It forces me to have to contact the Delta Dental's Customer Service line for help in resetting my password. I have never once had a friendly or a helpful representative to help me simply just a password resets. The representative Deidra put me on hold for a long time and ultimately not able to help me with password reset. My coverage is being hosted by my employer, if I have a choice, I would never want to deal with this type of poor, un-professional Customer Services with Delta Dental.

You have to pay for a year before you can use it? From now on I'll just take the premium payment and save it in the bank instead. Definitely not worth it and they should not be connected with the Veterans Administration.

Delta Dental will not approve an implant since their review is more accurate than the three dentist I have visited to get this implant done. Including all work up to the implant. I called customer service and they tried the old trick that they could not hear me on the phone after I had spoke with one first line attendant who forwarded me to a supervisor who claimed they could not hear me on the phone. I asked for all medical paperwork on the claim and they say they can't provide it. It is scam and will be reported to state and Federal officials.

Very disappointed with Delta Dental, minimal coverage, would not allow cancellation until end of contract period, customer service agents were not consistent with info. Never again! Save your $$$. Shop around.

You're much better off getting a dental discount plan, considering what you pay in premiums to Delta Dental, especially if you need a lot of work. Save your money and go with a discount plan that has no annual cap, flat fees. Delta takes your premiums and gives you little reimbursement. I think it's a racket and has been for years. No federal oversight and they make money. There are other ways to get good dental care, at a better price. I do not recommend dental PPO providers. The monthly premiums are too high for what you "don't" get. A lot of dental problems cause heart disease. Dental care should become part of our individual medical plan, not a separate dental plan.

I had bad experience talking to Delta Dental California (1-888-335-8227). My ex-employer already paid for my COBRA up until the end of 2019-08-31, and my wife was also covered by the COBRA and had a dental service on 2019-08-21. However, Delta Dental rejected the claim submitted by the dentist and we got a dental benefits statement asking us to paid.

Delta Dental is awful and I am not sure how they are the number one dental provider, but I guess money talks and I'm sure they have it because they are in the don't pay claims business. I will try to give a short version. I woke up one morning and my face was in pain. I quickly realized it was a toothache. I called the dentist office as soon as it opened and they saw me immediately. They realized it was a cracked tooth. They numbed the gum, gave me a temporary crown and we waited a month to determine if it were a crown or root canal I would need.

I cancelled my insurance on 8/23/19. I received a confirmation that it was cancelled on this date after three requests. My checking account was charged the monthly fee today is 8/25/19. I have had to contact them for a fourth time regarding this account. When I got them I was happy I was able to get it but now it's insane to have to go through all of this and I'm sure I'm not the only one. My advice do not get Delta Dental insurance you have to repeatedly contact them and you never get an answer back. Find a more reliable insurance.

I was told when I signed up with them that I could get major procedure is done after 6 months. Now they are telling me 12 months, that's after I had done extraction done on 2 front teeth thinking I'll get implants and crowns...they don't offer discounts until 12 months!! Then discount is only a few hundred compared to the couple thousand I will be spending out of pocket. Useless 59 bucks a month to spend for a nothing discount.

Please do not do any business with these people. I have called over 15 times and every time I get transferred over 4 times to different departments.. Wait on hold for 2-3 hours and then get hung up on before the customer service rep answers the phone. I have no way to cancel. Worst experience ever.

I signed up online. They double billed me and never sent me anything, not even a confirmation email or receipt. I tried calling over the weekend and they are not open. I am now on hold, 3 hours and counting, to get the double payment refunded. I am not joking, 3 hours on hold. SCAM.

I signed up for Delta Dental Family plan and paid the full premium for the year. After getting my first cleaning, the claim for it stated that they have limits for how much they cover for each service. Of course those monetary limits are not listed anywhere. When I called, they confirmed that they will only reimburse $17 out of the $140 I paid up front for a routine cleaning, minus the deductible. After doing all the math, I realized I would be paying the majority of the bill for routine cleanings for my family and there was no benefit to having the plan. I called to cancel and was told I would get all the unearned premium refunded. BUT then I got a billing invoice that didn't add up.