Sleep Number Reviews

I was very satisfied with the service and professionalism of the gentlemen who delivered, unpacked, and set up my Sleep Number mattress. They demonstrated the controls and made sure to answer any questions I had before they left. I would recommend this company to anyone.

Everything about our experience with Sleep Number was great. The sales staff was very friendly and seemed to always have our best interest at heart. The delivery team was spectacular in their friendliness and efficiency. They handled a problem with delivery in our home very well. I thank them.

10 minutes before our delivery, the guys called us to tell us that they could not take away our old mattress, due to Coronavirus! I talked to my husband, who said cancel the order! I called the Reynoldsburg, Ohio, store. They knew nothing about this! The guys came to the door. They were very nice. It was not their fault. They told us that they knew the night before!!! So why didn’t a supervisor somewhere call us to tell us this. We were home all day waiting for our delivery! This to us, is poor management! They did take the mattress to the basement for us, as we had no where to put it! We paid almost $200.00 for set up and take away of our mattress!

Our Sleep Number 360 iLE Limited Edition Smart Bed. Great Bed but accessing the App/Bed on a Eero Mesh Wireless Router was Saddening. 2.4Ghz on Dual, Tri-Bands should be a no brainer especially with Open Source Codes that can be worked with. Needs to be addressed!

I called to work out my monthly payment. The representative from Sleep Number directed me to Symphony Bank. Got it settled with the bank. Thank you very much. Also thank you for putting for putting my name in the hopper for a prize.

The purchase was easy. The sales person was great. We got what we wanted. The delivery was great, professional, polite, knowledgeable, explained everything to me, took our mattress out for us, did great! Would recommend the store and service. Every one was a great team!

He was able to guide me through step by step the way to get my remote working again. Spoke clearly and concisely making it easy to understand him and follow those instructions. I was up and running with my remote very quickly.

Excellent sales help, very knowledgeable without being pushy. Great experience. Everyone there seemed to enjoy their job...happy and fun. Loved all the offers, discounts and products available. Reasonable prices. Quality seems outstanding. Peggy our saleswoman was friendly and knew her stuff!

I have had a Sleep Number back In the 90’s always liked it, but the new ones now are made much better, I would say it’s the best bed for the investment. As a matter of fact my mother at 92 will sleep on nothing else but a sleep number.

Delivery occurred in the designated time frame. Set-up by Sleep Number personnel was completed in a timely and professional manner. They cleaned up the boxes, etc and removed our old sleep number frame. Would recommend Sleep Number to a friend.

Great sales Associate! Very knowledgeable of the bed or beds. This will be my second bed the first one I bought in 1997 I think. They have came a long way from my first one. I’ll buy one for my son and his wife if they want.

I bought my bed less than 2 years ago, and paid $7000+. Now half of it will not inflate-- pump runs, but nothing into the mattress. I called to get it fixed, and the warranty basically only applies if I can fix it MYSELF!! If I need someone to do it for me, it costs $105 upfront. What a sham! So I had to pay $105 to schedule someone to come fix my "under warranty" broken bed. You should be ashamed!

My experience with the salesman, Tony was low keyed which was surprising and very much appreciated. Tony answered all my questions and concerns which was assuring in making my decision. Delivery: Shane and his sidekick were professional and made me feel comfortable having them in my home and reassured me of my decision. Solved a problem with the wifi. Fred B

The beds are fantastic. What made the purchase worth the money was the delivery drivers! On-time, safe, showed respect, and explained the product fully! Was the best interaction with delivery drivers we have in a super long time! This is what will keep us coming to Sleep Number as long as we continue to get the top notch delivery service!

Very prompt knowledgeable and pleasant. I couldn't have asked for better delivery service. Respectful of my home. Did a great job. Went over everything with me helped set up the applications and remote.

Had an issue with the bed the next day after delivery and made a service request for them to come back. Then they called with a time frame, two weeks down the road on a Saturday night from 5 to 9 pm. Who makes service calls on Saturday nights?. I called back five times to get an appointment changed. Each person who answered would not even attempt to make any changes in the time frame, but they were quick to be very rude. They did offer another date, weeks away after I already have waited two weeks. Anyhow, do your homework, Go w/ Purple unless you want to argue with their customer service reps. They are great at that.

Purchased your product and for 30 days have experienced complete lack of ownership for delivering a working, functional product. The delivery people left knowing they left a defective broken piece of merchandise and that is where this nightmare began and continues with no desire for the company to make good on their terms nor has the district manager made the effort to work to resolve this matter. The company does not care about the product nor the customer and there are consequences for such tactics.

If you are considering purchasing a Sleep Number bed, there are a few things you should know. We purchased a new bed 2 1/2 weeks ago and set up a delivery for Friday, March 6, 2020. My husband took the day off work to wait on the delivery that was supposed to be there at 11am. At 11:15 am customer service calls and says that they had a Tech Emergency and would not be able to deliver our bed but we had been rescheduled to March 23 (3 weeks away!!) If that was not ok, call in to reschedule.

We are replacing our 9 year old Tempur bed which we did like. Trying a Sleep Number that tilts our heads up. Purchase experience was good. Bought at the Bellingham WA store. Had an experienced sales person helping a newer one. Went well. Delivery was good and on time. Crew was polite and worked to not damage the inside of the house. Good and timely setup, which was nice not having to do it myself. First night in the bed was good. We both slept pretty good for being a bed that is different than what we are use to. My number is 45, probably going to 40 and my wife's is 70. That is a nice feature. She had her side in the snore position and I did not hear her snore at all. I think we are going to like the bed. Very positive experience so far.

Mattress i8. Miranda our salesperson was very informative and answered all of our questions. Set up our delivery and explained the whole process to us even though we are previous customers. Also explained emails and texts we would receive prior to delivery date.

We are very pleased with the sales at the Florida Mall. The only thing I would complain about is the delivery fee. $199.99 is a lot for the amount of time it took them that was ridiculous. We only had the bed/mattress delivered. We already had the bed and the frame put together. They were done and gone in 30 min. I did feel the lady that called me to tell me the delivery team was in front of my house was rude on the phone.

We had a very good experience at the store and with the delivery guys. Our daughter has now ordered a new mattress for herself. I don’t know what else to tell you at this time. If we have any questions at a later date we will contact you.

All members of the Sleep Number sales and delivery team were knowledgeable and efficient. Delivery drivers introduced themselves and were very personable. Provided thorough explanation of features and controls. One of the delivery drivers showed me the easiest way to install fitted bed sheets to mattress.

I seriously could not be more dissatisfied with the service I have been receiving lately! My C4 air chamber has been losing air and due to the warranty change you want me to pay $110 to get a replacement bladder. I would replace it had it been my fault but this is normal wear and tear. I'm just over three years out from buying the bed! It should be covered longer than that! I would also love to know who trains your customer service because everyone I talked to was extremely rude.

Polite, professional, prompt, and the most helpful and courteous staff that provided services w a smile. Made sure all questions were answered and no issues with use. Cleaned up all packing materials and even wore foot covers to keep new rugs clean.

Excellent experience. Steve did a great job and was able to answer all of our questions. He was very helpful. We tried all the different mattress and found the right one. The store was clean and organized. I would definitely recommend this store to my family and friends.

My salesman Matt E. Was such a gentleman, helped me in every way possible to get right bed. This is my 2nd bed. ALSO helped me pick pillows, sheets and mattress cover. His time, patience, expertise of knowing his products was unsurpassed. Could not be happier. Also the delivery person was on time and a real gentleman.

We have yet to receive our Sleep Number bed but are looking forward to it. The buying experience was great. What more is there to say, we will not take delivery for another week. Thank you John for a great buying experience.

We needed a replacement remote control so I went online and ordered one. Unfortunately, it was not the right one. I used chat to order another one (a "legacy" remote which did not show up online when I searched the first time), and am now being told that I can't return the incorrect remote or get a refund. NOWHERE does it say final sale -- and there is no reason it should not be returnable. We have always spoken highly of our Sleep Number bed, but this experience will certainly give me pause! Hoping you do the right thing and issue the refund.

Delivery was excellent. They were able to show up before the scheduled time which was 5-8 pm. They were there by 4:15 pm. They were polite and efficient. Demonstration went well. Answered all questions and explained the warranty information very well. They cleaned up the mess, they also wore shoe covers on the carpet and didn’t park on the driveway.

New Sleep Number i8 bed purchase. Very relaxed, no pressure purchase experience. Staff was very knowledgeable and patient. Explained the differences between multiple bed models. Clear explanation of operating features and options. Emphasis on clear pricing, sale and financing options. Looking forward to receiving product, high expectations.

Our first Sleep Number package was purchased in Virginia in 2004. From the moment my wife and I walked into the store, Sleep Associate, Anthony **, was knowledgeable of the products, friendly and treated us with respect. We would recommend Sleep Number products to anyone who wanted a good night's sleep.

The sales lady Karla was wonderful. She was kind and very knowledgeable. My experience was great. Karla was not pushy. The store was clean and they offered us cold water (I thought that was good). I believe Karla should be recognized for her outstanding customer service. She took her time and showed us all the beds and explained each one. The timing of delivery was great too.. Only 6 days. It is for our 32 anniversary. I am very happy and would recommend this bed and experience to everyone.

Another mishap with the folks at Sleep Number and this is worse than the one before. Yes, I have had issues in the past and seems like we are doing this again. Simple stated: ordered a replacement top mattress to the tune of $750.00. This was covered in the warranty. Received incorrect item. Never opened the package as I could tell it was incorrect. Contacted local store and they could not help! Called and was told all sales were final and I was to have been informed of this...don't recall that conversation! The issue is that the incorrect item was sent and NOW you won't refund? What the heck is that all about. I won't go into the issue of actually ordering a bed and having it delivered to be told they couldn't remove the old mattress!!! Told the delivery folks to just keep their sleep number. And how is your day?

I have been enjoying Sleep Number bed since 2002. Great product which has improved quality of my life a lot. At this point I have three SN beds in my house and have been recommending it to friends/family with 100% success rate.

This is the first experience we have visiting a Sleep Number store. We are very impressed with the friendly and understanding staff. Can't wait to try the product in our home. The only thing that I don't understand is the pricing difference between advertising and actual quoted prices.

We were very pleased with your delivery team. On-time, quick in & out, friendly and helpful. They even saved us the headache of getting rid of our old mattress. Happy to recommend your products and service. A great store to do business with.

The customer service for me was excellent. Resolved my problem quickly and painlessly as possible. Would buy and going to buy another Sleep Number bed in the near future and going to recommend to all my friends, friends and all looking for the best sleep possible.

I have had a negative experience since the first time I tried to buy the bed. The company was having a huge sale, the website crashed, the phone support closed hours before the sale ended but someone called me the next day to take my order. The bed was then almost sent to the wrong address (I emphasized my home address vs. billing address over half a dozen times during my order and over the phone on follow up calls), was then pushed back almost a month to deliver to the correct address and the bed has not stayed inflated since purchase!

Initially, my husband & I sought out a Sleep Number store to gather information on their beds. Our sales associate, Mike **, was very informative and assisted in showing us the many benefits in finding our perfect “Sleep Number”. After trying out various models, my husband and I soon realized the i8 360 Smart Bed could very well satisfy our quest for comfortable, restful sleep. Our bed will be delivered, along with sheets and pillows on Thursday, and we can’t wait!!

For as much as we pay for these beds +$250 sheets + $200 mattress pads + $200 delivery/setup one would think the remotes for these beds would be included. When you buy a TV the remote is included. Why not these beds? Some people don't use their cellphones or tablets by their beds at night. Some people still have a landline for that purposes plus in order to use the tablet or cellphone you need to have the app running and most people cannot even see them at night. The remote at least is easily learned. My husband is 65 and almost NEVER uses a cellphone for anything. So...my point is the remotes should be included.

Great salesman that will do everything he can to get you sleeping like a queen, very knowledgeable honest and helpful... I got to do the whole Sleep Number zero g experience right there in their store and let me tell you folks these beds are absolutely amazing!!!!

As I work to get in shape and get rid of unwanted padding, bones and muscles are becoming more pronounced and I now have new pressure points on my mattress. The Sleep Number bed adjusts to me and my body’s needs. If I work hard and a different area of my body needs softer pressure, I can adjust the bed to accommodate my needs. Sleep is important. As we age, we get bonier and have new pressure points. This bed will continue to adjust to me and my lifestyle as I work to stay active for the next 25 years as this is its warranty, 25 years. My husband and I both have back issues. I regularly see a chiropractor, Dr. Christy **. She is amazing and recommended a new bed that was supportive for my back pain. She wrote me a prescription for the bed, and so as it was prescribed, I was able to save the tax. Sleep affects focus, productivity, and weight. Can’t wait to have restful sleep every night. So excited for my new bed.

All went very well on day of delivery. It was very efficient service in terms of total time taken to set up. No more than 30 minutes since no platform was needed.. Sales portion was OK. Some of the set up could have been done by owner. A bit expensive at $200. Might be courteous to wear shoe protectors when entering a home.

J.D. was very helpful and professional. He ensured we picked the perfect bed and pillows. Very friendly and had a smile on his face from when we walked in to when we walked out. I highly recommend J.D. to help you pick the perfect bed just for you. Thank you.

Delivery guys were awesome. Very nice and knowledgeable. They took great care in making sure everything was done properly. They were very efficient and even helped me put my old Sleep Number. Couldn't ask for a more professional and efficient team.

Store was hard to find. High on a hill, little sign out front. Salesman Brandon R was very good. I am happy with my experience. The delivery date sucked. Scheduled too far out and I thought the price was a little high.

Salesperson was amazing, great buying experience. This was an easy quick experience. He made it seamless and cared about what I wanted and needed and did not try to up sale me. I would recommend them to anyone who is looking for a better night's sleep.

Cx Service and quality is outstanding. Delivery fee should be cut in 1/2. A choice of delivery or mailing the bed w instructions should be given. 199 seems high for the service provided. Otherwise thumbs up to both the store and phone staff.

Your sales associate, Ethan ** was one of the most professional salesmen I have dealt with. He was very through about your products. My wife and I purchased one of your King-sized beds. While he does a great job in the store, I feel he would be a great asset in your upper management training department. His sales skills are some of the best. As I was leaving the store, I told him, "Sleep Number will have you as their President one day." He is that good! Keep up the great works, Ethan!

Jason, sales rep, took his time to help me find the perfect mattress. He was very knowledgeable in this field. He made the process very easy. Great guy got the job. In all honesty, I only planned on browsing not buying. But he knew exactly the kind of pain I was having with my current mattress. He steered me on the right track.

Amazing customer service. Felt no pressure to purchase immediately. Our salesperson was understandable of our price range. Only showed us what we could afford. Found a bed that fits our needs and price range. Cassandra was very knowledgeable about the product and friendly. I also work in customer service and this was exceptional. Awesome service!!!

My husband and I stopped in to a Sleep Number Store in Wyomissing, Pa. We met Matt who was a very knowledgeable salesman who took time with us and helped us find the right bed for us. We had a great experience and would highly recommend this store and salesman.

We went to the Gurnee store. Rick and Nick were wonderful sales personnel. Very knowledgeable, there was no pressure and they helped us select the bed that best suited our wants and needs. They helped us in answering every question we had. Helping us replace our current 18 year old Sleep Number bed with the latest and greatest in technology and improvements. I can't say enough positive things about a purchase that affects 1/3 of your life!

The man that delivered and set up our bed was very patient with our needs and thorough with his explanation on use of our new bed. After setting it up we realized it needed to be lower and he took the time to do that for us as well as making sure it was in the exact location we wanted.

Experience was a 10 and salesman was personable and knowledgeable about his products. The price was fair for the products we purchased. Hopefully, the bed feels as good as it did in the store. Waiting for delivery and set up to go as well as the purchase.

My bed is amazing. I love it but don't count on ever receiving any inner circle rewards or referral bonus, I ordered my bed on January 3rd and since then I have tried to access my inner circle rewards with no luck. All I get is a loading sign. I have tried different phones, an iPad, a computer and nothing nada. I have Insta chatted with no luck and called again with no luck and then to top it off I referred a friend. I was standing in the store when my friend ordered (because said friend happened to be my father). We even made sure my name was spelled right when we sent the referral and guess what NO BONUS, all I get is, "Sorry we can't help you, call again later, try again later." When is later? 6 months from now?

I tried talking to salesman, tried talking to customer service, they all kept sidestepping the issue. Then talked to manager. They informed me that if I signed paperwork then I didn't have a case basically. I informed them that the salesman didn't inform that when we purchased bed he said it if we didn't like bed we had 100 days to sleep on it. That's it. Not return partial bed. Our salesman also gave us 2 pillows when we ordered. Because I told him I wouldn't get the bed if we didn't get any pillows thrown in. This whole experience has been very troublesome. I will get on every forum known to tell everyone not to buy the adjustable because that doesn't count with the 100 night. Also tell people the runaround and sidestepping that has been done.

Our delivery was outstanding! The crew was friendly and professional making sure were were completely satisfied with the new bed. They cleaned up and moved out old bed to where we wanted them to. I highly recommend Sleep Number for not only their products but their customer service!

I was not contacted before delivery. This has nothing to do with the delivery guys, they were amazing. They were given the wrong number by the store even after I followed up when I had not received a delivery window the night before. Please give the delivery guys two marks, even though they attempted to contact me at the wrong number. They did not abandon the delivery even though they were unable to reach me. Kudos to them!!

Our experience was great and everyone we worked with was knowledgeable and the delivery was good and no hassles. We had a previous Numbers bed and loved it so decided to get another one after 15 years, this one is even better.

We purchased our first bed 6 years ago and absolutely loved it. We purchased another bed 3 years ago and am so pleased. We will be using these beds forever. I am ready to try the cooling pad and new pillows.

My bed remote informed me that my foot warmer to bed was inoperative. I called the number indicated on my remote. The Sleep Number lady's guided me and virtually she repaired my bed. Thank you for your assistance with this matter.

Our delivery team did not arrive at the time originally arranged. They call and arranged an earlier time. It worked out perfectly. They were great!! Very informative and willing to let us watch as they assembled our new bed. Great job!

I found the PSE 360 to be the most uncomfortable bed that I have ever slept on. The bed sagged in the middle and made noises when I adjusted my position. I called the next day after the delivery and was told that the queen bed had issues and that I should consider going up to the King size. After spending $2700, I was disappointed and did not feel like "upgrading." I was told that Sleep Number would send someone out to my home to add extra padding on the top layer of the bed and to add filler in-between the 2 sides to help alleviate some of the issues. My question is, if this was a common issue with the queen size bed why weren't these steps taken when the bed was delivered?

This is our second Sleep Number bed because our first bed was so great we wanted another one with the newest features. This new Sleep Number 360 limited edition bed is spectacular! We get a great night's sleep on the investment was worth it! Go and try one out for yourself and you will see just what I mean!

After giving a new Sleep Number purchase much thought, I decided to venture into a store to investigate further. I am very happy that I did. The thoroughness and professionalism of the sales associate ensured that the bed I purchased met my stated goals. I received expert training on how to use the bed, the remote and the SleepIQ app, so I was well prepared. The delivery and installation process could not have been smoother. The delivery team worked together to put my new bed in place very quickly. My first night sleeping in the bed was, quite literally, a dream. Moreover, the new data I now have available in the SleepIQ app, such as my breathing rate, heart rate, and periods of restlessness, gives me a whole new perspective on my sleep habits and enables me to make adjustments to a part of my life that, up until now, could not be meaningfully analyzed. I am thrilled with my decision to engage with the Sleep Number team.

We visited the Sleep Number where we live now to test whether or not we’d like the mattress we were considering. The employee there was incredibly kind and patient, super knowledgeable of the different mattresses, how they function, and walked us through the whole Sleep Number process, down to delivery details and payments options. She was so friendly, so personable, and made sure to let us know she’d be following up to check up on how our experience with Sleep Number is going. I would absolutely recommend anyone to Sleep Number, we had a fantastic experience.

Very pleased with my Sleep Number bed and will recommend to my family and friends! It was set up and I was shown how to operate it. My husband and I have back problems and this bed helps tremendously with the pain we were experiencing. My doctor recommended the Sleep Number bed for us.

Had air problem with bed. Had to pay $100.00 for tech to come out and diagnose problem then they will set up another appt for repair. Set up time for appt. They said tech will call when is on way. Tech did not call and had to make another appt for week later. So now bed is non functional for another week. Total time bed will be down is at least a month. Can't sleep on bed that has no air. They did not tell me this at time of purchase.

My husband is a 100% disabled vet and we bought this bed to help him with his injuries and for the first 12 months we loved it until it stopped working. After going back and forth with customer service, doing everything they asked of us the problem was not resolved. We ask for Sleep Number just to replace the bed due to it being defective, we are going on 5 months since reporting the problem and all we have received was more run around, more waiting and more nights of terrible sleep. They promise the best night sleep ever. Not only we are not having the best sleep ever but now we get to add the aggravation of lack of concern and resolve from their customer service. We expected much better and at this point would not recommend this bed or this company to anyone.

Our salesperson was completely knowledgeable about the mattresses and answered our question expertly and in detail. He was courteous, and acted like he was really interested in our business as well as our well being. We will be recommending him to our friends.

I called up today Feb. 4th, 2020, as I found out that the salesman at the Golden Colorado store had put my address in the order incorrectly. The customer service woman informed me that because of his mistake and having to correct the issue, my order would be pushed back further, (it originally was March 10th when I ordered it on January 24th). I have now been on the phone on hold for 45 minutes having been transferred to another department to see what my new delivery date will be. My wife wants me to cancel this, as this company acts as if the customer isn’t important. We don’t want to wait several months for a bed! Now speaking to a manager about a delivery date over just changing one number in my address! Unbelievable!

Complete and total waste of money! Overpriced for a couple of pool floats surrounded by some foam. Never again. Do yourself a favor, go and find a quality hybrid latex mattress. It will last longer than any of these pieces of **. My humble opinion....

I ordered a Queen bed off Susan **. Delivery stated no way to get the bed upstairs and took it back. Called the store explained the problem. The manager Called me back from his home very apologetic and promised to call me back next morning and get this taken care of. He kept his word and we ended up ordering a split king and spending a lot more than we could afford. I was in contact with the store and the Manager with phone calls and visits. But never again talked to the original person that sold me the bed. You would have thought She would have at least sent a letter of apology or called or something. To the Manager of the store, Thank You for helping me resolve my issues. The guys that helped me on the phone and in person Thank You for your help.

My experience with delivery of my Sleep Number bed was fast and efficient. The delivery team were polite and took their time explaining all the features of our new bed. Also there was no mess of cardboard or plastic to worry about. They got it all done in about an hour and a half. I’m was very happy.

I would like to recommend Sleep Number for every one, they have a great warranty and nice agents either on the phone in the customer service or in the stores.. Friendly staff.. Fast service.. quality products..I was helped by the agent in Woodfield location in Schaumburg, he pulled my info and gave me the customer service number, I called them the next day, the agent was so nice, and she was able to fix the problem and they replaced my pillow with a new one!! Thank you Sleep Number!

I have been completely satisfied with all the products I have purchased. I own 3 Sleep Number beds as well as sheets and bed frames. My back never felt more comfortable in any bed. I am spoiled for this comfort even in a fancy hotel.

The Sleep Number experience was awesome. The store allowed us to experience all the different options and the benefits of each. The Sleep Number employee did a great job of helping us through the buying process and not forcing us into a bed that we did not want.

Dimitris and Lamont were the two men who delivered and set up our bed. They arrived on time and got ready for set up immediately. They introduced themselves and invited/encouraged me to watch them set up the bed in case I had any questions. They worked quickly and were very efficient. I could not have been happier. Thank you.

My cat had an accident on my bed and I needed to replace the top cover to my mattress. Since I had purchased a premium mattress pad the replacement was $0 instead of $400+. The representative was so helpful and found this warranty information after looking up my account.

Just want to say that I ordered my new s1 king size mattress over the phone. I was absolutely and totally satisfied with the purchase. The salesperson was very professional and knowledgeable about the product and made the purchase very simple for me. Thank You Sleep Number for your Great People.

The store was neat, clean and the salesman was very knowledgeable and made us feel like we were a valued customer. We ended up buying the split twin bed and pillows and covers. We were very pleased with the price and purchases.

Salesmanship and delivery team met expectation with their professionalism and knowledge, however, faulty product was delivered. Customer service was unsatisfactory in assisting with alternate delivery date with long hold times, a month long wait for a weekend delivery for replacement product for the faulty bed delivered. Assigned case manager provided a contact number that was unreachable. I have lodged a complaint with the concerned dept at Sleep Number. They provided a $400 coupon to shop for bedding in their store that must be used within 2 weeks, although I have just purchased all the necessary bedding, company was unable to provide a discount on purchases already made. I am now left with a bed that is not usable and will have to take another day off for delivery of (hopefully) a functional product. Definitely overpriced for this experience. Wish I could return the bed.

This is our second Sleep Number bed. The process was wonderful from the store to setting up. We purchased in Williamsburg, Va and due to unforeseen circumstances, there was only one man working in the store the day we went in and he handled himself, the store & the customers exceptionally. The team that delivered the bed was 1 trainer & 2 trainees, conducted their selves professionally, treating us, our home & our pets with respect. Entire experience was great! We definitely recommend this store, and highly recommend sleep number beds, our first one was 18 years old and we suspect we'll have this one even longer!

Won't take care of damages caused. You cannot run your truck into a structure and then simply "not respond". We cannot let you get away with it. Your company should have already restored hardworking people for what you damaged. We will NOT go away!

My husband and I bought our Sleep Number C2 in April 2018 at the sleep number store in Jonesboro AR. It was delivered soon after ordering it. I called the store in May 2018 because the air hose keeps popping off and deflating the sides. They said, "Oh it's nothing. Try to make sure the connector on the hose is facing the side." I did, well we had to resort to putting duct tape on the bed to hold the hose in. Been like that even after chats and calls to the store they haven't done anything but provide excuse after excuse. I've also had a mold problem and now it's encased in a zipper protector.

King i8 360 Smart Bed. I have called customer service and replied to every e-mail questionnaire from Sleep Number. I reported problems from day one after delivery with my handset. After 3 more calls it still does not work properly. I reported problems with the pump, I received no response. I requested a service tech come out and check my pump and handset, to my surprise, the delivery guys are the service techs and they don't carry any spare parts on the truck and I would have to pay full cost for needed parts. THIS IS NOT A SERVICE DEPARTMENT! Bed was purchased 11/15/2019, scheduled for return pick-up 2/5/2020. A terrible mistake on my part, please be aware.

It was great fun picking out a new bed and I would recommend Sleep Number beds to all of my friends and family. I am sure that I will always get a good night sleep and I am sure that it will help my back also.

My new mattress was delivered on time, set up quickly and demonstrated. I had a great first night's sleep on my Sleep Number mattress. I should have bought one years ago like my sister urged me to do. Thanks Sleep Number!

Salesman was very knowledgeable and friendly! He took his time and explained everything and answered all our questions! He let us know if all the discounts available! Worked with us on delivery date! Thank you Sleep Number!

Sleep Number had been recommended by my sister who has had one for a few years and loves it. While I knew quite a bit about them, my salesperson explained the bed's functions and benefits in detail and made my purchase decision an easy one.

I needed a new mattress and ignored the fundamental truth for some stupid reason: Everything that holds air will eventually leak. I bought one. Huge mistake. 2 months out of warranty the bag leaked. Yep, wake up every couple hours sleeping on plywood. And if that wasn't bad enough the pump controller would only inflate to the max with no ability to adjust either. Bricks or plywood are cheap, if that's what you like to sleep on then go to a lumber yard. I threw it in the landfill where it belongs. You will too.

Our sales associate was incredible. She knew her stuff and answered all our questions. The delivery was terrific. They were very friendly and professional. They went over the instructions of the bed and knew what they were doing. I love our Sleep Number bed. Will recommend the sales associate and the bed to everyone. Thank you for a great experience.

We replaced our 2007 Sleep Number bed pump bring old & bed remotes aren’t functional. I had an issue with the bottom mattress & can’t figure out how to resolve it. That’s when I called customer service and Latasha or operator (not sure) # ** (?) responded. Her voice tone was calm and kind. She professionally asked for my information and the problem I was having and walked me through all the way. The problem was resolved. Thank you. We need someone like her in businesses. Calm, kind, non judgmental.

I love my bed however the experience was not good just trying to get it! Your customer service is a very sad thing. My best friend has your bed as well as I have one. Hers is 2 years old and it took her 2 weeks to get a service appointment that you charge for to figure out what is wrong. Now she has to wait another 2 weeks for the part to come in which they are not even sure is the right part and she will have to pay for that service call as well.

Called customer service, 47 minutes on hold (**). Hire supervisors who wash their own sheets and make their own beds. Hire someone in shipping who can make sure the sheets get there before the bed. Called store, my salesman was off, the guy who answered was nice but said he warns his customers to have bedding because it usually is late. I got the sheets the day the bed was delivered but too late to wash and dry. The two delivery guys were awesome! Best part of the WHOLE thing. The one glitch was handled in less than two hours.

When I first got my bed I was thrilled. Most comfortable bed I've ever had. The bed is only 17 months old and has already failed. I was reluctant to buy a bed from you because of this, and now I am proven right. I have posted the paragraph below publicly on your page. To say how upset I am is an understatement. Your customer service apparently stops at point of sale.

Great bed. I slept until 8:30 this morning from 10:30 pm last night. The bed is so very comfortable. I will certainly recommend it to all my friends family relatives and send potential buyers to Mary Jane ** at St Petersburg store.

I had the most pleasant and informative walk through of virtually every bed that Sleep Number stocks. Jackie ** is a knowledgeable and upbeat salesperson. I feel lucky to have had her guide me through my purchases. I look forward to further upgrades or purchases to add to my sleeping experience.

Chris was knowledgeable and helpful and explained the multiple choices well, so that we could understand them better and determine the best choice for us. Although we won't receive our bed for another week, we at least initially feel that we were able to make an informed choice and got what we wanted for about what we were expecting to pay.

Sleep Number offers courteous and excellent service. They really care about the comfort and health of their valued customers and I'm truly grateful and appreciative for what they have done for me! I'm pleased to refer you to my friends and family members. Thank you!!!

Our delivery team certainly met & exceeded our expectations. They called to confirm the delivery time & arrived right on schedule. The guys were cheerful & respectful. They were knowledgeable of the product and explained operation to our satisfaction. They also referred us to the written materials and customer service contacts should we need them.

We are over the moon with our new Sleep Number bed! Everything was perfect from the sales woman to the delivery! Everyone was thorough, polite, professional, and did their best to ensure we were in the perfect bed! Thank you!! Maria & Matt

The ONLY reason for 4 stars instead of 5 stars...I have to wait THREE WEEKS TO GET DELIVERY AND ENJOY MY VERY EXPENSIVE AND VERY COMFORTABLE BED..! I realize this is a busy month for you, but the apparent lack of preparation and now 3 weeks wait really sucks.

I had a technical support issue, so I called Customer Service. I waited 15 minutes to get through to a person who could not help me, so she transferred me to another department where I waited another 25 minutes of listening to silly music to have my call dropped. I called back (same phone number) and waited an additional 35 minutes to get through to a person to help me. This is ludicrous!! That is NOT customer service. It is disrespecting your customers. And putting a silly recording upfront that says you are having longer than average wait times is NOT a get out of jail free card!! John

Had supposed delivery issues (not true) and they wanted to push the delivery date out another 3 weeks. Upon questioning why the representative basically said deal with it or cancel the order and acting very unprofessional. NO way to treat a customer. 9-10 weeks is reasonable time frame from order to door step? Upon calling the manager at the Waterloo Iowa store he states nothing he can do either.

We are returning consumers. Technology has made the smart bed even better than the p5 we purchased 7 years ago. The high quality of the bed and customer service is second to none. We highly recommend to all we know for the best sleep ever.

My husband and I went in, told Don what price range we wanted and he showed us beds within that amount. He did not try to pressure us into buying something more expensive. Because of that, my husband and I will go back for more accessories once we pay off what we bought. Great experience.

So far I have been very dissatisfied with the Sleep Number delivery process. We scheduled a delivery date when we purchased the bed and there were several emails and phone calls to confirm the date and time. The day of delivery I was informed that one of the parts was missing and they could not deliver the bed. These things happen but would expect a delivery as soon as the parts came in. Not with the sleep Number delivery system, we ** up now you go to the back of the line, when it is convenient for the people who failed to do their job correctly can fit it in their schedule. Screw the customer. They can wait another 12 days, we can't go out of our way to correct a problem we created. Our sale person informed us when we financed the purchase not be late with a payment because they will charge you like 30% interest. Very nice.

Sleep Number Customer Service was pleasant, effective and thorough. We went through several steps to clarify the situation. They discerned that a part needed to be replaced under the warranty which they processed easily and quickly. Sleep Number is the Best!!!

The bed itself is very comfortable and allows for a great nights sleep. While shopping for the bed, I found it to be comfortable and the Sleep IQ feature was a selling point. I have had sleep studies done to help with years of insomnia. I am on a new sleep medicine that allows for decent sleep and this is why the Sleep IQ was a selling point. At no time in the process of buying did anyone mention that these beds nor the app work with a mesh WiFi system.

Our sales agent Carlos was very helpful in guiding us to the best bed that would fit our needs. At no time did he ever pressure us in purchasing any particular bed. I will absolutely recommend him to other people.

Our bed was to be delivered today between 11 AM - 2 PM. We get a call at 12:20 PM stating the bed will not be delivered until 2/1/20 due to warehouse delivery issues. The new scheduled delivery date is 2/1/20. We received an email the day prior advising how to prep for the delivery. We completed all of the steps to minimize the time the delivery people would need to be here. After arranging my work schedule to be home (cancelled a meeting), I get notification during the delivery time window that they are not coming today. One would think they would know well before the time the mattress is to be delivered. They are trying to see if they can find an earlier window to deliver vs. the 2 weeks plus future date. At this point it may be easier to cancel and purchase a similar bed from the local furniture store (Homemakers).

Did a great job. Installed and show us how to use everything. Set up our account and got our phones downloaded to use to get results of our SleepIQ. Very good at what they do. Took care of our home and cleaned up everything.

Excellent presentation to all the beds and the numerous options available. All questions were answered. Ordering process was easy and delivery date was prompted scheduled. Looking forward to delivery. Salesman was excellent and warranty period and return policy is good. Highly recommend you take the full demonstration to get the best fit for you.

Love love love our Sleep number bed. Had our first night and I woke up feeling well rested. It’s been a long time that I slept in for a long time. Great bed and looks great. I also love the light that comes on when you get at night.

Went in to the West Roads store in Omaha Nebraska. Salesperson was not very helpful. I was basically talked out of a Sleep Number bed. I would not think this company will be in business very long if this how they do business. I guess tomorrow I will go down to Nebraska Furniture Mart.

I am extremely happy with the customer service of Sleep Number. The representative that helped me to resolve my problem of the faulty pump and remote was truly amazing and courteous. Thank you Sleep Number! Your product is wonderful and service after the sale is the best.

I have been hearing about Sleep Number beds for 20 years now. Decided to give it a look. Our sales rep Lisa was outstanding. Very knowledgeable about the beds to help us make the right choice. Can't wait for it to get here and start enjoying my sleep.

My experience with Sleep Number was 10. Service person at store was very helpful and polite and quite knowledgeable. The delivery fellas were excellent, on time and very considerate and explained the workings of bed quite well. I would recommend them to anyone.

Our life with a Sleep Number bed did not start off smoothly... Our base arrived DOA, and we were unable to have a new one delivered for 3 weeks! In addition, the app never worked for my wife and the support team seemed disinterested/unable to help. Upon first call they told her to 'wait a week, maybe it'll start working', then a week later they said it all looked good on their side and there was nothing they could do. Then during the third call a bug was acknowledged in the App and they said that it was being rolled out, but no ETA available for us.

They should tell people how they block them from commenting on their Facebook page if they say anything remotely negative, even though COMPLETELY true. Also how when there is a problem with an $8k bed and frame that they FINALLY rectify even though fairly new, they tell them they will no longer warranty the bed even though the original problem is a KNOWN one that they do nothing about!

It was a very pleasant experience, we looked at several different types of sheets and with the help of the salespeople we were able to make a great decision. We have been very happy with the service and knowledge of everyone who works at the store.

We purchased a 360 Select Comfort mattress from the store. We paid over $6000. Several months after our purchase we noticed that the bed was losing air pressure. At the same time the remote was not functioning, so we phoned customer service and advised them of both these issues. The gal on the phone told us that they had been experiencing problems with the remotes, and that is why the bed might be deflating. They did send us a remote, free. The issue of air loss continued, so my husband went to the company store where we purchased it, and they told us it sounded like we had a leaky air bladder component.

I love my Sleep Number bed. It is a queen smart bed. But if you have a puppy buy the head board and frame so your puppy doesn't chew the cables up. Because it will cost you 99.00 dollars for them to come out. If they don't have the correct part then it will cost me another 99.00 again.

I will go back to a traditional mattress after my two Sleep Number beds can no longer be used. Twice the beds have needed service (once because the company shipped the wrong model). The first time, the appointment was scheduled for one week out. This time, the wait time is nearly three weeks. And the bed is unusable in the meantime.

The staff, especially Teresa, was amazing to work with. With such a large dollar purchase, I can, and was indecisive. Teresa’s patience was undeniable. She really made an effort to but all our concerns at ease and was able to answer all my questions.

The delivery men were very courteous and friendly. They called and said they would been at my house in 45 minutes and they were. They were very professional and knowledgeable about the product. They demonstrated the bed and remote. Explained the app for controlling the bed. Very good experience.

I have an adjustable frame, which is great for watching TV. The adjustable firmness is nice and very comfortable, but even with the firmness set at 100, the mattress is still too soft, and gives me a back ache when I try to get out of bed in the morning.

As a previous customer (who's data did not transfer over to new system), it took a bit of time to find my old customer data. I chatted with Christopher on your website chat, he was able to get access to the old system to retrieve our info and build out a file in the new system for me. Great customer service by him and we'll be buying a new bed from your company soon. Keep up the good work.

We purchased our Sleep N1umber in July 2017, for our anniversary. It is a large purchase, however we wanted to change our sleep and after researching decided on sleep number, and purchased the second to top bed they carried at that time. We also purchased a queen for our son, who is an athlete. We love the beds, and honestly have not slept better. HOWEVER, approximately 9-12 months ago the bed began to deflate on one side. We went online and researched the issue, following the instructions to address the issue. We have done that for awhile.

I bought my first Sleep By Number about 15 yrs ago. I have spend about $150 on the bed since that time but it still sleeps great. Bought another about 5 yrs ago. Still the best that can be bought. The sleep by number bed are the best sleeping/durable.the best mattress you will ever buy. Sleeps great. Best for bad back!!!!

I have a Sleep Number bed that is about 20 years old and I just wanted to upgrade. Visit to your store on Kirby was very good and Crystal was very helpful. My sister, Mary ** had purchased the newer model and I was very impressed.

I called with a concern about a dip in the memory foam. After setting the Sleep Number to 10 the dip was still there, the rep said it would be replaced at no cost to me, and proceeded to schedule the delivery and installation.

Yvonne was an exceptional Sales Representative/Manager for your Sleep Number Store. Totally put you at ease, presented very educational information, exceptionally knowledgeable. Seemed very dedicated in helping you make an informed and correct purchasing decision. She answered all of my questions and concerns. I highly recommend this Sleep Number Store (Columbus, Ga) for you next Mattress purchase.

This is my first negative review! I purchased a Sleep Number in Nov for my daughter for our new residence. I postponed the shipping to Saturday, Jan 11 because I was unsure where we were moving to. In Dec a rep called me. I said I couldn't talk about it at the moment and I would call them tomorrow. He proceeded with the details of my order and wanted to deliver the bed sooner. What if this was a Christmas present? He would have ruined the surprise! I am surprising my daughter with where we are moving to, so I couldn't share the new address with the rep because my daughter was with me.

We just received our new P5, the installers were wonderful and so knowledgeable on the set up and taught us how easy is it is to use. We practiced the settings and feel like pros now. We tracked our SleepIQ the first night and it was amazing what we learned. It’s going to be great. Thanks Bayley.

The in-store manager was very helpful. He met my needs and answered my questions. I am a former Sleep Number bed owner about 19 years. Best bed I have ever had. Delivery staff were professionals and efficient. They were able to answer our questions and respectful.

Both my husband and I are very happy with the sleep we are both getting since we bought our Sleep Number bed. You each have the ability to choose the firmness of your own side. This will be the last mattress we buy!

Although I love my new bed and the delivery team was exceptional, I am appalled that the large amount of waste from my mattress was headed straight to the landfill. When I learned this, I insisted that the delivery team leave all the plastic and cardboard for us to recycle responsibly. The heavy duty clear plastic sheeting and cardboard filled the back of our truck. According to the delivery team, Sleep Number does not recycle in Idaho, although the company does recycle in Oregon. The truck was filled with mattresses to be delivered. For every mattress delivered by sleep number, a TRUCK BED full of heavy duty plastic sheeting, plastic cording, and multiple sheets of thick cardboard (all completely recyclable) is being dumped in the landfill! This is unacceptable!! Sleep Number has a responsibility to do better than this.

Our I8 flex fit Sleep Number bed had the right side deflate to zero overnight and we are not able to re-inflate bed. There is no phone support on Sundays, on chat support. Had 3 different chat sessions because I was asked to trouble shoot bed with instructions that were vague (could not even tell me where pump might be located on the bed). Was told I should have caps attached to the pump housing - but could not find any. Our bed is only 1.4 years old and under full warranty. Especially for the price we pay this is completely unacceptable. First agent was a bit snippy with me and had this agent the 2nd time too. 3rd agent was trying best to help but had no solution. Had to wait 30 minutes (number 10 in line) for the first chat session. Yet an agent is only able to wait five minutes for you to go through a whole series of troubleshooting and then they just end the session. This has been the worst customer support experience ever

It was be extremely helpful if the Delivery Service would call the Customer to schedule an appointment for delivery, rather than the day of calling and saying the order would be delivered between 4 PM and 9 PM. I requested at the store (10118- MD) when making the delivery appointment to have early morning, because of scheduling problems, the delivery was a NON PRODUCTIVE DAY WASTED for no reason. Even when offered a earlier date, it was declined due to scheduling problems and the original date and early Morning was confirmed by Xogistix Corp. If it wasn't for upgrading an Existing Select Comfort Bed, this one would have stayed on the truck. Very disappointed in the Customer Satisfaction. I still have 98 nights to make up my mind if I keep this bed. As of this moment, I am dissatisfied with the Delivery Service. But, the Delivery Crew, that delivered the bed was outstanding.

Wonderful experience with installation! Our delivery guys were very professional and courteous. They showed us how to use the base and our app. Our first night of sleep was dreamy! So far, so good!! We are excited to have better sleep in our future!

Experience was delightful. Salesperson extremely helpful. Would definitely recommend to friends and family. One of the easiest purchases we have made. Also purchased 2 pillows. Pillows are amazing. Husband and I both had neck surgery, so these purchases were a no brainers.

Delivery drivers were on time. Set bed up and explained things very well. They kept things clean and neat putting bed together. This is the second Sleep Number bed we have had. Would recommend highly. I'm sure we love this bed as much as our old one.

Queen Dual p6 360 Smart Bed. From going to the Sleep Number store to setup at home everything was exceptionally good. Our second mattress, the last one lasted about 17 or so years. Hard to beat. The home delivery was great and they explained how to use everything.

I purchased another set of sheets yesterday for my king split bed. I really do like them. I have white ones and now have a dark gray set. They’re perfect!! The store manager was so helpful yesterday. She offered to help me with additional questions and encouraged me to come back whenever I have more time.

Had a wonderful experience with Tanner, our sales person, who showed us the Sleep Number beds in store. Very helpful. Delivery was excellent and the set up was great. The delivery guys were awesome and very polite and thorough with instructions on how to use the app, remote, and all. Thumbs up experience! It is so nice to wake up well-rested!

Everything went smooth. Arrived on time and installed the bed even though the crew had a very long day. Easy setup and they demonstrated how it worked. Smart phone setup also went smooth. Nice job by all The crew should be rewarded.

David was the person I dealt with about the sleep number beds. He was very kind, thoughtful and knowledgeable about what we needed and what we could expect. He helped so much I have full confidence that we will love our bed.

Everyone from the staff the the delivery drivers was friendly and helpful and respectful on everything they done and showed me using it. Had any questions they asked so that made it nice. They asked me if I had any questions. So far amazing bed. Looking forward to many wonderful nights of sleep.

The delivery was very professional. Everything went well and is working. I have slept on it for two nights and my sleep has definitely improved. I’m still experimenting with all of the settings. My lower back already feels much better. I’m looking forward to many years of great sleep.

Delivery team was on time and professional. Answered all my questions and explained everything in detail. Pleasure dealing with them. I would definitely recommend this bed and company to others. First night like sleeping on a cloud. The entire Sleep Number experience was done very well.

I have had the P5 for 5 years. Our zipper broke. Stopped into Sleep Number today to ask about a replacement topper. Told me to call customer service and it would be a cheap fix. I called, talked to someone named Priscilla and she asked me some questions. Determined that the outer foam also needed to be replaced and then quoted me 634.00. No, I'm NOT paying that to replace a zipper and foam. She told me that before the prorated discount it was 2,400. I can buy a new bed for that! Stay far away from this bed and company. They have shoddy products and don't stand behind then. No way should this repair cost this much. Will not buy from them again. Overpriced junk.

Good demo and discussion at the store. There were several models to test. Bed was delivered on time and crew reviewed operation and app. It took a couple of tries with the remote, but we had a great first nights sleep!

My back has never been the same... When we tried to return after 121 days - we were out of luck! So I have suffered ever since. They sent us some foam to put on top - really - $5000 and foam!!! Now my remote goes out and "the remote is on backorder" for over 2 months. In the mean time - because my bed is in an awkward upward position, my back is killing me! NEVER AGAIN!

Ordered your weighted blanket for my husband's Christmas present. Thank you for writing on the outside of the box EXACTLY what it was. Way to ruin a surprise! Ok, so, maybe use better judgement in the future...it's the Holidays, don't you think maybe things should be packed in plain boxes?

It was a pleasant and professional experience from start to finish. I’d recommend any of my friends to check them out. Our first night was great. I love the light feature too. And we received a call today to see how we liked it and if there were questions or concerns...

I was glad to speak with the lady that helped me with my order. We have an adjustable king sized Sleep Number bed. We have had the same sheets for 11 years. We did have two sets, but both were wearing out. The lady helped me with my order and I know they are right instead of me making a mistake ordering them on my own.

We received our bed 9/19/19. On 10/10/19 we had our first call to SN store, no one answered, left message (bed head and feet would not lower). We tried a few times then Issue resolved itself after awhile. The next month we'd notice the underbed light would be on throughout the day. We check the app to see what information was on our "sleeping habits" were. At first it was ok then it started showing us that throughout the day we were asleep in the bed. NO we were not. We noticed that we were both sinking towards the middle of the bed, no matter how I tried to stay close to the edge I was drawn to the center. Bed started making a clicking noise when lowering the head of the bed. Decided to call customer service 11/29. She reset it so the underbed light would not come on (still does), sinking in the middle sent under pad and foam sensor wall to be replaced.

While we have been pleased with our purchase from August 2009, I was extremely displeased with the "warranty" and "replacement parts" aspect of our purchased. For the costs of items under the warranty and replacement parts, I could go out and purchase a new bed! We need a new foam piece, which we were quoted over $263 for foam, which the salesman in the store recently claimed that's "the most important part of the bed". Customer service will contend the most important part of the bed is the mattress topper! Our zips off and that's all I need and they quoted me $811! $811! $811! For a mattress topper!

Our new bed was to be delivered 12/14. After waiting hours to receive a call with an estimated window for delivery time, I phoned customer service and I was advised I would receive a call shortly from the delivery team as they were en route. In the end we never received a call and our extremely expensive bed was never delivered. This morning I try to contact customer service about this issue but no luck as customer service is closed today. I was able to online chat but the person was unable to assist me in any way except give me the phone number already have to try and resolve this issue of non delivery. I now must take time away from my work day tomorrow and try to resolve this issue. I am very disappointed and I am beginning to regret purchasing from Sleep Number.

Service was great, very helpful. Store was clean and nice. I was able to try out beds with ease. Pricing was upfront. I'm a repeat customer so I know the value is there with the bed. My first bed is 20 years old, sleeps like new. We are upgrading to a king size mattress yea!!!

I have never slept better in my life. We were spoiled with our bed in our home so when we bought a travel trailer we were unhappy campers. Until we got our M 3 mattress. Now we sleep just as good on the road as well as we do at home! Thank you Sleep Number.

Just one night so far so good. The service in the store was awesome and the delivery service was great looking forward to a good night's sleep with less pain. I would like to add to this review in a month. My friends spoke highly of Sleep Number and I do not buy online, store experience was very educational.

My experience using the Sleep Number bed has far exceeded my expectations. I have recommended it to all of my friends. I awake feeling rested and energized. It is the best bed I have had in years. Thank you for this experience.

Every aspect from purchase to delivery and setup was about as good as you could expect. I will recommend Sleep Number to everyone. When you add in the experience of using the bed, the technology really enhances my life. Thank you Sleep Number.

Entire process from initial order to delivery and set-up was professional and a pleasure to deal with all concerned. This is my third bed from Sleep Number. I made a mistake when I moved 5 years ago and bought a regular mattress. I was never satisfied so when I began having backaches every morning I knew that Sleep Number was the best choice.

We love our Sleep Number! We have never slept so well. It certainly makes it difficult to travel and not have our bed! We need to work on our family, friends, and hotels along the route so we are willing to stay with them for the Holidays! Don't delay!! You deserve this. It's not as expensive as you might think. You will thank yourself when you wake up!!!

We owned this very expensive mattress for 1 1/2 years. It is now completely deflated. It’s like a hammock. I’m sleeping on the couch. When I called customer service she told me I’d have to pay for service assistance and it would take one week. Or I could somehow fix it myself. That’s a joke. We are in our 70’s. Need I say more. It was great until it broke and then they don’t help. Just buy a regular mattress, who ever heard of a mattress that needs a service call!

Once again, I am having issues with fulfillment. Checked tracking and it lists shipment, but with "invalid Dates". I love our bed and your sheets, but it is always a major hassle to get the sheets shipped after I place an order. And I NEVER get any kind of notification about shipments. Once they canceled an order and didn't tell me. This can't help business.

Robin was SUPER helpful and very knowledgeable about all of the products in the store. We tried out several beds and asked her a ton of questions, all while being very patient with us. We talked it over dinner and came back to make our big purchase that same day! The store was way better than a big box furniture store and the customer service was excellent!

Sleep Number salesman was extremely knowledgeable and polite. He took time to thoroughly explain the difference in their beds. I absolutely love my new Sleep Number. I have fibromyalgia chronic pain. My new Sleep Number is incredible at helping relieve stress and tension on my pressure points while sleeping. I sleep better in my Sleep Number than I’ve ever slept in any other bed. This bed is worth its weight in gold. ❤️

Great experience at Sleep Number bed. Hubby and I got one about 10 years ago and decided to check out the new IQ beds. These are so much better than our old one. The old one is still in great shape and we are gifting it to our son's new house.

Kameron, the store associate that helped us was really informative and knowledgeable. I never once felt pressured to buy a bed, or anything else for that matter. In the end, I ended up ordering the bed and a bunch of additional bedding. I will definitely go back when it’s time to purchase a new bed again.

We bought a Sleep Number bedding set. For the first couple of years, we thought it was the greatest bed on earth. But soon, it lost its "oomph." The bed wouldn't pump up or down and became very uncomfortable. We called the store and spoke to a manager. The bed was still under warranty. They refused to honor the warranty, and accused us of damaging the bed. We did no such thing. We tried to resolve the issue, but got nowhere, so we gave up. Never again will we go to that store.

We have had this bed since May 2015. Rarely change settings. My husband was having back issues so we tried to change settings. Big mistake. Deflated and would not go back up. Did everything remote said to do. My husband brought in the air compressor and blew it back up. I was on vacation this week so I called about it. Did what employee said and now my side of the bed is flat again. Five years and the pump that sits under the bed and rarely used just decides to quit and I have to pay $128.00 to get a new one. This is really upsetting. I am just glad that we have something to blow this thing up with again or what would I be sleeping on tonight or any night.

After one week this has not been a comfortable mattress. We started with the “recommended” settings and have gone up and down each night from there with no improvement. I would call today to have it shipped back, but the convenient mattress removal also leaves us without another option to sleep on. Not sure what to do at this point.

I had a wonderful time with the men who set up my bed. They positioned it perfectly and went over all the ways I could adjust the bed to make my sleep time a wonderful experience. I love the bed. And at a later date would like to add the foot warming feature to it.

Please be warned. Although Sleep Number allows you a 90 day trial period for your bed with a "full refund," this is alarmingly not the case. I was charged $3,620 for my sleep number bed through a credit card I opened with Synchrony bank. I kept the mattress for 30 days, as required, and returned it per the 90 day window. The bed got uncomfortably hot and neither my wife nor I could get a comfortable nights sleep. Despite returning the mattress, we were left with a $530 charge on our synchrony bank card for "delivery" and "return" fees. Imagine returning a product that you are not happy with and being left with a $520 bill, which is 15% of the purchase price. I feel like I am being robbed. Please be warned that if you buy a sleep number mattress you will be charged up to 15% of the purchase price if you do not like it. This is a terrible way to do business and everyone should make sure to read the fine print before purchasing this product.

I Just wanted you to know that we had a great experience with our Sleep Number bed and the delivery. They did a great job! I’m happy to say that this is our second Sleep Number bed and we’ve loved everything about them.

We'd just like to say thank you for the professionalism, courtesy and kindness that was shown to us at the Emeryville, Bay Street store. From the management to the lay staff it was great. My husband (a retired deputy sheriff) and I have horrific back issues and we're excited about the future purchase.

I bought the ILE mattress over the Labor Day sale. This mattress is absolute garbage! I tried Sleep Number settings from 35 to 70 and could NOT find anything comfortable where I could sleep on my side. This is nothing but an overpriced air mattress. BEWARE...they will charge you $200 to return a mattress after their "free" in-home trial period! This is on top of a $200 delivery fee! Absolute garbage customer service! And read the fine print about their "25 year" warranty, too. It's a 2 year warranty that's then prorated after that. NO ONE said a WORD about that until the mattress was delivered. NO ONE said anything about a $200 return fee either. I will be leaving 1-star reviews on EVERY website I can find to let people know NOT to buy their products. And ANYONE who asks how my experience with sleep number was will be getting a stern warning before purchasing! STEER CLEAR!

I love it. Great night sleep. Will be able to change the firmness if I need too. I would recommend it to everyone. My family just purchased other mattress’s mainly because of cost & some are not real happy with their purchase. I have no complaints. The delivery people were very professional. Wore covering over their shoes. I loved that because I just had new carpet laid.

So far our I8 is very comfortable. I have changed settings a couple times, but I have only slept two nights in this bed. I wish the night light was a little quicker, but I do like the way it lights the floor up with just enough light. I believe I’m going to get along with this bed very well!

When I first purchased my first Sleep Number bed almost 2 years ago I thought it was a rather expensive. Two years later after having some issues I realized why. Sleep number stands behind their product like no other company I have ever seen. I've always found that most warranties have loop holes or handled by 3rd parties or are way more hassle than it's ever worth. Within nearly 10 minutes of my time on the phone with customer service my warranty issues were solved hassle free. It was almost too good to be true. If you are in the market for a bed I would make the investment on one who's company that stands behind it. Sleep number will not disappoint you!

Upon purchase I advised the salesperson we had an adjustable mattress inside a frame and showed a picture. We were aware that part of the sales pitch was removal of the existing mattress and no mention was made of any policy of not removing an adjustable unit. On the initial delivery day the installers said they could not remove the existing adjustable mattress per company policy. They advised they could come back if we had the mattress removed. We contracted for removal and contacted the store to reinstate the delivery. We had not been advised that your policy was not to remove an existing adjustable unit. We would have easily done so if advised.