Sleep Number Reviews

Excellent installation team! Very professional and courteous. Good social skills and efficient installation. Provide good instructions on the use of my new Sleep Number bed. Cleaned up and left our bedroom in the good shape they found it upon arrival. Both installers seemed to really enjoy their jobs. I recommend this team of Charles and Kai highly. Suggest sleep number provide them with their own sleep number bed, so they can better promote your products.

I have been very pleased so far with my new bed. I do wish the sheets were not so expensive and I hope I will be able to buy my sheets online from Amazon. I have the adjustable head and I'm hoping that I can buy regular king size sheets to fit it. Please reconsider on lowering the price on the adjustable sheets.

I had a pleasant time looking and ordering my bed. I was not going to buy a mattress, I was sold after I tried out the mattress. Kathy my salesperson was so professional and polite that she sold the mattress to me. I also bought sheets and mattress pad to go with it. A pillow topped my order and I walked out the door within budget.

Micayla F did an outstanding job of helping my wife and I find the bed best Bed for our needs and helped us find our Sleep Number. She worked with both of us with great patience and a genuine desire to take care of our needs.

We had a very knowledgeable And friendly sales person, lots to choose from, sheets and pillows were impressive also. The cool pillow was my choice. A little disappointed on the 50% off sale. Really not explained well in advising until you walk in to purchase.

I don’t remember how many years ago, maybe 15 or 20 that my, then, boss told me to get a Sleep Number bed that Him and his wife loved it. We did and for many years my husband and I enjoyed it and my children and then my grandchildren when they stayed (we had a Cal King), my many dogs and cats we’ve had through the years. Well it was time and now we have one that we have enjoyed for 2 days! It lifts my head and feet, I feel young again! My back and my husband's hip replacement don’t hurt anymore (this time is a King). (My dogs and cats love it too).

The bed has been awesome, the delivery was prompt & 30 minutes later it was done. The bed is expensive but you get what you pay for. And dealing with customer service has been very easy to deal with, and very helpful. Overall from dealing with the salesperson in the store to delivery the entire experience has been a great experience, and we'd recommend Sleep Number to anyone and everyone. Take it from someone who has two bad knees, arthritis in one hip and just finished almost 3 years of reconstruction surgery for a complete rotator cuff, this bed is now giving me a comfortable night's sleep and rest that I haven't had in years. My sleep number is 45.

Delivery as promised by professional, knowledgeable and polite installers. Setup and explained everything in detail so I was ready to use the bed when they left and understood how to use the app. I highly recommend Sleep Number!! I slept on the bed for my first night and love it already! Great Investment!!

King size split 7 year old bed. It does wear out. I'm glad to get a replacement. This is the third bed I have purchase. For my wife and I, a daughter nearby, and a bed for my son's house in Tucson, AZ, for when we visit.

Agent was polite and professional. Pleasure to do business with. Agent was very cheery and a pleasure to do business with. I would recommend that agent be given a award. First time I had called customer service and a extremely pleasure experience.

This is our 2nd Sleep Number purchase and the experience keeps getting better. From our salesperson Walt, to the beautiful showroom respectful of Covid-19 regulations, it was a pleasure doing business once again. We eagerly await the shipment of our iLE 360 SMART BED and look forward to another long association with sleep number products.

We were able to finance the bed and were very excited and happy about it. We also bought two pillows and the mattress bed cover and Sheets. The new bedroom set we got will go perfect with mattress. We cannot wait to finally sleep well And enjoy sleeping like never before.

Claire at the store, very courteous & helpful. On delivery, Ron & his helper were on time & set up both beds very quickly. Ron did a good job of explaining the features. I would highly recommend a Sleep Number bed.

I was having a lot of back pain when I first got out of bed in the morning. As a matter of fact, some mornings I almost couldn’t get out! I would have to roll off the bed and stand up slowly. Since I got my Sleep Number bed my back has not hurt at all.

The purchase process was easy and the woman was great. The only flaw was the delivery. I am moving to Texas from Indiana. I will be arriving in Texas on or about the 15th. My bed won't be delivered until the 22nd. A full week after my arrival. I will have to stay in a motel/hotel until my bed is delivered as there isn't one at the residence. I ordered it on the 5th of the month. I feel the delivery is a costly inconvenience to me. I'm told there is no earlier date. I'm 65 and I can't camp out on the floor or the couch. Nearly $ 3,200 for the bed and now roughly $1000 for accommodations while I wait when it was ordered well in advance. Not acceptable. Not at all.

Our salesperson was Katie **, and she was extremely knowledgeable. We had heard some negative comments about Sleep Number bed, and she was able to answer all our questions and inquiries successfully. She was very personable, and put us immediately at ease. We would definitely recommend Sleep Number Bed, and especially Katie. We have not received our bed yet, so we can't rate how we sleep yet.

Your salesperson David ** was pleasant and very helpful. He listened to my concerns and showed me the many different models that were available. He showed me my perfect sleep number for my bed. My experience was a very good one!

Simply put, I love my Sleep NUMBER 360!! Replaced a Tempur-Pedic with the Sleep NUMBER 360 and I love it! This is the 2nd Sleep NUMBER mattress we've owned. The first one lasted over 20 years and was given to an adult child where they used it for a few more years.

A great thank you for a FIRST class purchase experience from sales presentation and details of Sleep Number product including details of how to use all features of this remarkable product; and a total schedule and regarding delivery, installation and setup & on the spot-run through of the setup for the first night's sleep and a detailed explanation of the Bed RC for individual needs! + (Warranty and customer service) "Thanks".

Arrived promptly at 730am. Gone by 8am. Professional. Fast. Neat. And complete. CUSTOMER SATISFACTION not just CUSTOMER SERVICE. Bravo to all from store staff to delivery and set up team. Keep up the great job.. Especially in these difficult times????

My wife and I decided we should treat ourselves with a new bed, and decided to check out a Sleep Number... We were very pleased and impressed with our sales rep Mecca, who answered all our questions without exerting any sales pressure. We are looking forward to getting our bed in a couple of weeks.

Great experience with my Sleep Number purchase, including my in store experience with the Sale Specialist and my experience during delivery with the Tech Specialist. If my experience with Sleep Number employees are the example then I will be a very satisfied customer with the great products I purchased!

The bed is great but their customer service is terrible. I was given a five year promo and then only for 3 years and they won't fix the situation. I have called numerous times and they either disconnect me or say someone will call me and they don't.

Great service!!! Willie and his team were awesome. Answered all questions and demonstrated all features on remote. Very polite, clean and removed all trash when completed. I would recommend this team to every one! When it is time for another bed in our guest room we will be back for sure! Thank you.

My partner and I are so excited to receive our mattress. From the moment we walked into the store we were greeted well and the salesman (Damian) took care of all our needs. He was kind, patient, empathetic, and most importantly, he didn't try to force us to buy anything we didn't want; he only cared that we were happy and satisfied. Thank you Damian, and thank you Sleep Number!

Our Sales Rep Dakota was wonderful! So patient and informative that we felt so confident in the product we even upgraded our Sleep Number purchase. Delivery was smooth and professional. They helped me download the SleepIQ app and went through each of the settings with me and my Husband so we understood clearly how to use our new wonder bed. This is our 2nd Sleep Number bed, we upgraded to the Split King i10 360 and moved our older (still functions perfectly) model to our spare room. We could be happier!

Queen dual c2 360 smart bed. Queen360 FlexFit 2. 360 remote, FlexFit 2 & 3, 12 button. I love my bed. It is exactly what I wanted. Is everything I expected and then some. Our salesperson and delivery people were amazing. Very professional and knowledgeable we were very impressed and would definitely recommend them to our friends and family. A wonderful experience.

Wonderful experience. Terrific individual fit presentation. The sheets, pillows and mattress protector is far superior to other competitors. I truly enjoyed how I was treated to feel I was being fit for a bed that would change my life. Thank you.

From point of sale to home delivery, our experience in the purchase of our Sleep Number Bed was outstanding. Excellent sales and delivery associates. Tamara ** our Sleep Expert at the Mission Viejo store was exceptional in her knowledge of Sleep Number products. Kind regards.

Setup was fast. The guys cleaned up the trash and were super nice and helped me setup the app. My wife slept good the first night. I may have to adjust mine a little more. We really like the night light under the bed!

We were excited to get a Sleep Number because our family members highly recommended it. Unfortunately, either our bed has a faulty part or it was installed improperly because the light comes on and off on its own for no reason and the left side of the bed doesn't register that a person is in it consistently. This is a brand new bed. When we called for service and waited 24 minutes to talk to someone, we were told we had to wait and talk with a supervisor. After an hour on the phone, I was told I had to wait 2 1/2 weeks for tech support to come. The bed doesn't work. The light keeps me up at night since it comes on while I am in bed and stays on. It may be a nice bed but if you have a faulty part or poor installation, it will be hard to get any help. Customer Service if you need it, is not available.

Great job. Professional, courteous, informative, respectful, knowledgeable, Personable, efficient. Everything that I could have hoped for. The delivery crew knew exactly what was going on And even arrived early, an hour before their scheduled time. I would recommend this to anyone.

We have had excellent service from going into the showroom from Laura to the delivery team Seth. The bed is amazing and so were the employees. I have recommended to my family and friends and those that went and purchased totally agree!!

I was trying to figure out how to disassemble an i8 split king with head and feet adjustments and Vlad a customer representative in the chat line sent me the instructions immediately. I was skeptical at first but when I got into the chat line which was very easy for me, someone who isn't technically savvy he emailed me the instructions immediately. I was very impressed.

Would definitely recommend Sleep Number to all my friends and family. And I have in the past. We bought our first Sleep Number seventeen years ago. We had parts replaced years ago, free of charge. And seventeen years later, we bought another. That says it all????

Experience in store was informative and professional. Sales clerk Samantha was very knowledgeable, made us feel welcome and comfortable. We would recommend this experience to our family and friends. Price was a little more than expected, although we are satisfied with our purchase.

James R was Very courteous and helpful. There was No pressure and he was very informative. He answered all my questions. I was impressed with the store and one of the other employees was also there to answer installation questions I had regarding the frame of the bed. I am looking for to the delivery and set up of this bed. My sister recommended the Sleep Number to me.

The delivery of our Sleep Number bed The two gentlemen that set up our bed were did a fantastic job. They were pleasant, easy to talk to and they did not leave our house until we learned how do use that sleep number bed. I think they deserve a bonus.

My Rep was very helpful and gave me alternative suggestions that I had not thought about. He was very knowledgeable and customer friendly. The wait on the phone was a little long and I was about to hang up. I didn't, knowing the circumstances of the times and he answered. My present bed is many years old and I purchased it because of a recommendation of a friend. Since then I have told everyone about my back being okay. I am going to retire my old Select Comfort and use it in a guest room. It is still wonderful, I just think I need an adjustable and in my conversation I was told of the ILE which got my interest. I will say the person that helped me was unbelievable. He has a personality that is in short supply in these days and times.

Looked at several bed brands. Decided on Sleep Number and am satisfied. It seems to combine most of the benefits of the other best brands into this one. Quite enjoyable so far. I look forward to sleeping “well”. Thank you.

The connection on the hose to the mattress broke. I called to order a new hose from the pump to the mattress and was told I had to buy a new pump, they don't sell the hose, my pump works very well. Why do I have to buy a new pump? They are just out for the big bucks. Beware of buying from this company, never again will I buy anything with the name Sleep Number.

Janice was very knowledgeable and not pushy. She treated me very respectful. The delivery date is surprisingly quick, my experience with Sleep Number was great. I’ll definitely be telling my friends and family to call sleep number. Thanks for all your help.

We were completely satisfied with our delivery team. They were prompt, courteous, efficient and very explanatory! Would highly recommend! My first night experience sleeping on our new bed was better than I expected since I had just had back surgery this last March. Looking forward to getting many more nights of comfortable rest!

I have called numerous times about my sleep IQ not working properly. They replaced the "brains" once and now tell me the system was not designed to work properly every time. This came from a supervisor. I questions why consumers are not told that when we spend the money to purchase the mattress with the sleep IQ? I am sitting on hold again for 44 minutes trying to speak to a supervisor. I want my money back for this bed. I did not a premium price for a system that works some of the time. It is very frustrating for both my wife and I.

The customer service representative was very polite and knowledgeable. He did not pressure me to order something I did not want. He made the order process easy. The delivery schedule was a little longer than I expected. Looking forward to trying the new bed.

I am truly disappointed in your delivery service. Our 3-hour delivery window turned out to be a no call/no show with absolutely zero communication. My wife called the 800 number and was on hold for 30 minutes only to be told that an email would be sent to the warehouse. This is not a solution. I logged on to the app to see that our delivery date was pushed back to Friday.... 4 days later. Mind you, this order was placed 3 weeks ago. I followed up with another operator and a service recovery specialist (on hold for 10 minutes for each department) only to find that there was nothing they could do. You call this customer service? My wife and I spent thousands of dollars on what we hope is a top of the line bed and we're getting bottom of the barrel service.

We did not receive our bed yet but the sales person Jenny ** was friendly and informative. So far we are happy. This is our second Sleep Number bed so we are confident we will be satisfied with our new bed.

I have been looking for some time and we settled on looking at Sleep Number. I filled out credit app and got a call the next day. I told him we would be there tomorrow to look around. Marlin just so happened to be there and remembered speaking to me in the phone. He was very helpful and knowledgeable and did not pressure us one bit. He helped us through the entire process. I can’t wait for my bed to arrive.

Not only did we see the first quality products, the people who serve you take the time to understand your needs and offer the best for you and not feel that they are offering you a product no matter what you need.

We brought our new mattress because of my ra/lupus and husband back pain. We both wake up with less pain in the morning & are getting better sleep than with our old mattress. We wish we would have brought this mattress years ago.

Last night was our very first night sleeping on our sleep number mattress. My husband and I have six children all under the age of eight. Needless to say, we are rather exhausted most of the time. My husband has been having some back problems lately so we decided it was time to get a new mattress. Once we set everything up and found our individual numbers, which right now just so happens to be the same number, we got ready to settle in for the night. My husband said that he slept pretty good overall. I, on the other hand, slept pretty decent myself except for the fact that I have a four-month-old and that makes it difficult to sleep. But I would say that so far night one was a success! I very much look forward to nights two and beyond. Both my husband and I currently are at 65 and that may end up changing as time goes on.

We ordered our bed and its was delivered on time, within the timeframe. We had 2 calls keeping us informed when to expect our bed on the delivery day. The best service, knowledgeable staff, great delivery personnel. Jonathan was awesome.

Was very satisfied with the customer service. We were helped right away and all our questions were answered. This us our second Sleep Number bed and will recommend the sleep number to friends and family. Thank you Angel for your help.

I was greeted by a sale rep who was prepared and answered all my feature by model questions. I did not feel rushed by the sale rep who made me feel comfortable reviewing the various options and models available. We also reviewed the add on items they carry.

Can’t wait to get my bed. It felt really good in store. Hope it will help my back. Granddaughter has one likes it. The head and feet raise up and adjust to you and fit to you. I need this for my back. Hope to Finally get a good nights sleep. It will tell you how you slept.

Updated on 08/19/2020: Sleep Number has done nothing to resolve this problem except waste my time. I have spent over 8 hours on the phone with Sleep Number customer service and technical support. One detail of this nightmare is that TWICE, when I asked for a supervisor because the sleep number employee obviously had no idea what to do, the "supervisor's" voicemail said "we are now closed. Not once, twice. Call back during business hours. Infuriating and unacceptable for an $800 bed, let alone an $8,081.75 bed!

My wife and I finally decided to buy a new bed. My daughter got herself a Sleep Number and raved about it. My wife doesn’t like car shopping or any shopping that requires interaction with a sales person. I decided to do it online. We went to Sleepnumber.com. I browsed all the selections and took my time. When I was ready to get serious I had a live chat with Christopher. He took over my shopping cart and took care of all the particulars including financing which we decided not to do for private reasons. The bed arrived on schedule and was very professionally delivered. We love our bed.

Comparison shopping kept taking us back to Sleep Number as the best choice for a replacement bed. The selection of features and styles was to our liking. Removing our old bed and setup will be extremely helpful. Wait time was reasonable.

This was the best delivery experience I have ever had. The gentlemen were professional, pleasant, timely and knowledgeable. I don’t know how I am going to feel about the bed but delivery was second to none! High marks for delivery service.

After the installation was done and the technicians left everything apparently well; but after they left the bed stopped working. It took me approximately five hours of my time (mostly telephone hold time waiting for help) in order to be able to get the bed to work again. The first three people who answered my call, between 40 and 50 minute waits were completely unhelpful.

We have purchased a total of 5 Sleep Number beds, but will buy no more. We cannot get help from support, long waits on the phone, store has to email support and chat is not helping. The heat is not working in the foot of the bed and we have had it for a short period of time. We moved and have tried for days to get some sort of help. The absolute worst customer support I have ever seen. Please come and get the bed and refund our money.

My Sleep Number experience has been excellent from the sale at the store, the delivery, the comfort of the bed itself and the customer service. I am no longer suffering from horrible backaches and headaches. I wake up feeling totally rested. I am now a Sleep Number buyer for life.

HORRIBLE EXPERIENCE!!! We purchased a bed from this company. Salesperson claimed that we could return our purchase if not satisfied within 30 days which apparently is a bold face lie. This bed is UNDERWHELMING! After trying to return our purchase we are told that we cannot. YOU ARE LIARS AND THIEVES!!! I will continue to give negative feedback whenever possible and tell every person I know about this experience and to not even consider purchasing. Why spend $6000 on a bed when you could sleep on the floor more comfortably? THIS HAS BEEN THE WORST EXPERIENCE I HAVE EVER HAD!!!

I have had two sets of split top king sheet rip after very little use. My mom had purchased one as a gift and when she had called to get a replacement because we were told they had an amazing no hassle guarantee the woman said that we should buy the more expensive ones because she knows these rip easily... These sheets were over 200 dollars. I would never recommend a split top to anyone because they are stuck buying your sheets which even your employees admit are not good. She also gave my mom a hard time about replacing them because we already needed a replacement. Extremely disappointed. The bed itself is also not great as we can feel each other move so much. It almost feels like a water bed. This is not how it was in the showroom and we had someone come out to look at it and he unzipped the beds and it still is the same. Not impressed at all but the sheets and customer service really put me over the edge.

We have had Sleep Number bed for many years. It has helped so much for our back problems. Being able to adjust the support of the bed is wonderful! We just ordered an upgrade in the sleep number bed with adjustable base. My husband has had neck and back surgeries and I have arthritis in lower back. We look forward to being able to put bed in zero gravity position for further relief.

I'm a current Sleep Number owner, last purchased an ILE in 2014. Have loved the brand until our recent experience. We purchased the i10 with ALL the bells and whistles, BIG $$$. Aside from sleeping uncomfortably, the full split mattress is a horrible design (pieces slide apart resulting in a huge void, magnets meant to hold do not work) and the salesman told us the *final sale* adjustable base would do things that is absolutely does NOT do. We were also told very exaggerated mattress specifications that were untrue .We are extremely unhappy and angry. Customer service reps have had a "too bad, so sad" type of response when calling for help. I actually got so sick of the new bed that I brought our old ILE from the basement and put it on top of the now useless adjustable base just to find some comfort.

Liked trying all models to compare prices and how they compared to one another. It was a pleasant experience and Will stayed later than normal. He made sure that I understood there was no right or wrong choice just what I thought was correct for me.

I had a fantastic experience with the delivery team from Sleep Number. The reason I am writing is because I want to recommend that your delivery personnel should be given a sleep number bed. They are ambassadors for the company not to mention they do hard work and need a good night's sleep. That’s all....Thanks.

Christian D our sales representative was very knowledgeable and had a great personality. We were blown away by the comfort of the bed. The presentation of products was also impressive. My wife and I also appreciate not being pushed. The bed and products sell themselves.

Justin, the Sleep Professional, was extremely helpful & patient. Delivery was quicker than anticipated. Received a call saying they finished the previous delivery & could come earlier. The men were extremely polite, wore masks, & booties over their shoes. They were quick, efficient, & knowledgeable. I had a Sleep Number bed for over 14 years. This new 360 Smart Bed is incredible. I went with Justin's recommendation & really couldn't be happier! I feel like this bed was made just for me!!

This is the 2nd Select Comfort air bed that I've purchased in the last 30 years. The price for this adjustable mattress was a little high, but it was worth it. This one has an adjustable headrest and footrest. I will never purchase another type of mattress.

The wait for technical support was entirely too long, however I was finally connected to Toni who made my wait tolerable. She was very professional and knew exactly what to do. Give her a raise, she is awesome. Sleep number is one great product.

All answers were given to us very professionally. Since we're senior citizens, we appreciate the agent/representative's patience in helping us solve our problems! Not only was she exceptionally courteous, but very knowledgeable about the Sleep Number Bed in walking us through the trouble shooting process.

Have had a Sleep Number bed for 20 years and it's still good. Don't have to worry about the fibers breaking down because it's basically an air mattress with a LOT of padding, and is adjustable. An air pump had to be replaced and it was covered, I think that was at the 15 year mark out of a 20 year warranty.

I love my bed. Second one. First is in guest room. Would recommend to family and friends. Already got my best friend to get one. Tried my first one for a night. Bought one the next weekend. He dropped my name. Got me a store credit.

The bed is fantastic and comfortable. Being able to drastically change the hardness/softness for each side is phenomenal. Buying the bed and getting it delivered was a “horror show”. Numerous delivery changes. The service was so bad it was a miracle that I did not cancel. I’ve had no problems whatsoever but I dread the day I need any service or consumer support/service.

Great customer service. Was given the option to try several pillows and beds. I would recommend you trying Sleep Number to meet your sleeping needs. I will definitely be a returning guest. Thumbs up for being part of our Rio Grande Valley.

I have sent a message, but the short version is we purchased a Sleep Number bed from your Ann Arbor location on 07/17/2020. Was supposed to be delivered on 07/29/2020, between 5 - 8 p.m. At 5:05, a sleep number representative called and said there was an emergency, and they couldn't deliver until 08/19/2020. I contacted our sales rep - Piper ** - who got it rescheduled for 08/01/2020 between 3 - 6 p.m. At around 5:10 p.m. when I hadn't heard anything I called Piper, she checked and said they were on their way - 45 - 50 minutes. They never called, text or showed up. I contacted Piper on 08/02, and she said she'd do what she could. My husband called this morning at 9:00, spoke to Brian a mgr. in customer service who said he would call back by noon at the latest.

Very pleased with our experience at the Sleep Number store in Liberty Township, OH. The staff were very knowledgeable, helpful and friendly. We are looking forward to sleeping on our new bed when it arrives. It was very helpful being able to try out several beds during the same visit.

The delivery team was on time and professional. Followed safety protocols and demonstrated the product to me. Went through all reading material. Demonstrated my remote and was very respectful of my home. The team cleaned up. The set up of my I8 bed was fast and everything works great.

Excellent service and information From the sale person. I already recommended to my friend Beatriz ** to buy this wonderful mattress and the others implements that the store have. Thank you so much Sleep Number. I hope we are going to enjoy it.

Very good quality and ability to improve sleep experience and decrease back pain. Sales people knowledgeable. However very expensive product. So if you have an extra $6,000 - $7000 then go for it! Worth the dollars.

Sleep Number is a high priced, poorly executed air mattress. The electronic package is a clunky, badly designed system where, if one component is not exactly set up, nothing else works. Even if you plug the many separate wires together in the wrong order, it fails to work. Customer service is alright if you are fluent in Hindu, otherwise, be prepared to ask them to repeat what they said...a lot. The triangular remote control is hard to hold if you have hand/grip problems and the icons are not intuitive. I had a problem with the compressor. They sent one right out. I was told to go to a website to get a shipping label to return the old one. The website has been dysfunctional... since March 2020. The box is still on my bar countertop.

Gabe did an excellent job of updating me on the newest version of the sleep number beds. He also reminded me of how to get the most from my old sleep number mattress. Gabe made me very comfortable in my decision to upgrade.

Love our queen size SN bed... Great sleep! Prompt service w speedy installation. Pleasant and friendly on phone. Shopped around hard kept coming back to SN because we already owned one we loved. Why change when so happy? Didn’t! Can’t beat Sleep Number for product reliability and service. Our king size SN never gave us a single problem so we stayed w SN and ordered a queen when we had to move due to Covid—19!

I set the firmness setting at 100 - (the highest Number) for best results for me. I like the Flex bed features for reading or watching TV. The Remote Control is easy to understand and operate. The remote light switch is convenient.

Sleep Number 360. Customer service for me was very good. It is the product, which I have returned, that was a major disappointment. Mattress is really hi-tech air mattress. Requires 2.4 ghz wifi and Bluetooth. My main router (Google Mesh), which would have been very difficult to move, varies between 2.4 and 5 ghz but objects closest receive 5ghz. Mattress would not connect so had to purchase monthly 2.4 ghz hotspot to connect. Mattress, even at 100 was not that firm to me and I don't know of any air mattress you can make very firm. Bed basically designed for couples that have different firmness requirements. My Apple watch showed different results than Sleep Number app also.

Our entire experience with Sleep Number was great, from buying the bed to the men that delivered it and set it up for us. Everything was on time and well done by a friendly crew that knew what they were doing. Quite a good experience these days. And, OO what a good night's sleep!!

I love the feet warming feature, the adjustable feature and that it will correct itself to help me sleep better. I can even elevate my husband's side to avoid him snoring and can set timers to do things like sit up to watch tv and it will recline when the time is up or turn off the foot warmer, etc. If my husband and I ever divorce (after 40 years together), it will be an ugly fight over the bed.

Delivery team was very Professional and proficient. They arrived on time and the install was carried out in under an hour. Couldn’t of been happier with the process. The technician went over the functions of my new mattress (Flex Top C4 King) and made sure I was signed on before they left. I would definitely recommend.

We love your products. We bought a "used" Sleep Number bed about 8 years ago, and decided we wanted to buy a new one. They have changed a bit, fewer exposed parts. This one was much easier to "set up". We appreciated that. It will take a little while to get used to it of course, but we have no doubt it will just comfortable as the first one.

Very satisfied with my delivery and the product. Everything was done in a very professional manner. Sales....delivery time, set up, instruction, I will recommend Sleep Number to my friends. I am scheduled for knee surgery and I will definitely enjoy being able to elevate my leg.

Excellent sleep for my injured back. I could lie on any side and feel good. No pressure sores or marks on my body. This really helps my back to be able to get some sleep. I control firmness and that alone is why this is the best mattress for me to own. I can’t see myself on any other mattress now. The warranty is 15 years. I would definitely buy another one in the future.

My husband & I were so excited to purchase a Sleep Number Bed. We went to our local store and had the best experience and our sales person was beyond wonderful. We spent $9600. We were told to contact customer service to receive our $200 credit for delivery. My husband called the number and spoke with a young girl that said we don't qualify and hung up.

The team that delivered and set up my bed were dedicated to what they did and it was obvious that they were professionals and cared about the company they represented. Being a professional myself, I was very impressed with their service.

This bed is amazing. It’s the perfect firmness every time. You just adjust the settings and your set. Warranty is the greatest also. Set up was done by company but I had to move the bed after and it was easy to take apart and then move and put back together.

Great customer service and the bed is FANTASTIC! We get a great night sleep and have never been more comfortable. We also purchased the cooling pad that fits under our mattress pad and it makes a difference during the summer as well as the winter.

We have had our bed for 10 years. The foam mattress topper has failed and broken down. There are two big dips in the bed and it's very uncomfortable. Called Cust. Srv. July 2 and was told they were sending out the King sized foam topper to us at no cost to us (which surprised me) and it would take 7-10 days. July 13 still no topper. Called Cust. Srv. again. After 35 min. on hold, I was told the person never placed the order and they would ship it right out. July 21 we received wrong part - were sent a small foam center channel. Called again Cust. Srv. again. On hold on and off for over 50 minutes only to be told both previous Cust. Srv. people were wrong - that the foam topper was going to cost us $233 based on our warranty plus $18.95 shipping and handling!!!

Product good, but the pricing is deceiving. Everything is extra. Pads, covers, finish product, etc. Foam padding could be more firm, it does not hold up, as it should. And it could be a little more firm. Must say it is built very well and strong.

I would not recommend this company to buy their product. I have waited two months and they are not able to get my order correct. First delivery the base was not complete so would not work. Base and mattress returned. Waited another month for second delivery. This delivery truck only had the base and not the mattress. Customer Service says I need to wait another two weeks before delivery. That is exactly 2 months from date of purchase. I recommend you shop with another company. They are so departmentalized, that each department says call or chat via email to someone else who might help you. Two months is not good customer service. Fr. Bill

We've had a Sleep Number prior to our new one so we do like them. This time we bought 2 adjustable beds to make up the king size. Delivery fee was charged both times and now they don't charge for it since they bought it in-house.

Sleep Number does make a good quality mattress. For about 5 years my wife & I really enjoyed this mattress - we still have it, now going on 10+ years. Unfortunately, about 5 years ago I had a botched back surgery and since then I've tried just about everything with this mattress to find a "comfortable" spot without success. As a "dual" bladder queen size air bed, it has really been comfortable for my wife (and for me until the fateful surgery), and being able to adjust the firmness of both sides is fantastic. My wife is set for "extremely soft" and my side is very firm - on a scale of 1 to 100, (wife side is 40, my side 92). Wish I could find a comfy spot on the bed, but it looks as if this mattress/bed will soon be stuffed in the "guest room" and we will "hopefully" be able to find a bed that is comfortable for both of us.

The delivery technicians that arrived at my home were very efficient and mindful of home and my family. They wore masks and gloves. Foot coverings were shown to me but I said they were not necessary. They were very helpful explaining the use of the remote and how to set up my smartphone. The service they provided was completed, start to finish, in under (50) minutes. Thanks for sending such excellent professional personnel.

Affordable because they offer free financing for over 48 months and guaranteed to last for about 15 years. Good quality. Owner for about months now and very happy with my new mattress! Great investment!

Best mattress ever! No more pain in the morning. We awake refreshed! We each got the firmness we wanted. The store was beautiful, they had all of the mattresses available to experience, the staff was friendly, informed, patient, provided us with all the info we needed. Two guys delivered and set up the whole bed, explained everything, demonstrated and tested all the features. We love the SleepIQ app - helps us make changes to get better sleep. We're telling everyone about our new bed and are finding that many already have them Sleep Number beds and love them! We got the PSE in a full split King, but may switch to the I8 during our 100-night trial. It's more plush. Also got the moving base and LOVE it!

The delivery guys were top notch and did a good job setting up the bed and explaining it and the app. Our first night on the bed was great. We both woke up without the back pain that had been plaguing us for months, and logged Sleep Numbers in the mid 80's. So far, so good!!

I have had my queen mattress for about two years. I can raise the head or foot and depending on how I feel, I can adjust this or lay flat. I financed this through Wells Fargo and paid it off without interest. I bought this from The Bed Store and they gave me one pillow and I bought another plus sheets. I would recommend this mattress to anyone that likes comfort and a good nice sleep.

We purchased a C class bed, 2 extra long twins to make into king size. 2 twin frames are not designed to be in the same room, as the remotes bind and start operating the other bed. Did the salesperson tell us this. NO. We spent over 4,000 and still paying for a bed that does not work properly. Even the Sleep Number adjustment no longer works. Don't waste your money, but rather purchase a good quality mattress for less than 1/2.

I just purchased my 3rd Sleep Number bed. I am beyond over the moon with it and the amazing service I get EVERY SINGLE TIME I need something of them. Amazing!!! ♥️♥️♥️ I could not be happier with their response to my questions, making changes at the last minute - you guys are the very best. Oh, the bed is FABULOUS!!!!

I had a king size bed, back then it’s called Select Comfort purchased 1997... I love that???? bed so much but I have to down size to a full, this time the bed is called Sleep Number, best bed ever....

The whole experience from instore sales and selection to the delivery drivers professional and courtesy was outstanding. Our new bed, Sleep Number 360 Smart Bed is amazing. We'll be telling our family and friends about our total experience with the Sleep Number Co.

I highly recommend this company. This is my second Sleep Number Bed. First in MI and then here in FL. Both times I was treated with respect and was very satisfied with all of their people that I encountered in the store and in my home.

The delivery team provided outstanding service in helping remove our old Sleep Number Bed and in setting up our new Sleep Number Bed. This was such an awesome service that I will highly recommend it to anyone. In ordering our new Sleep Number Bed was great for we had an outstanding salesman who took the time to show us the Sleep Number Beds we were interested in and answer all our questions. Thank you.

Everything was great, the staff was knowledgeable, professional and very nice. I would recommend sleep number and the delivery people were hard workers. It was hot but they never complained at all. My experience was good but having to write how good it was isn't. Service was great.

Delivery was prompt and the delivery personnel were professional and courteous. Helped us to program our smartphones with our new sleep number mattress. Provided training in the remote control and ensured that everything was set up to our satisfaction. They cleaned after themselves and left the bedroom spotless. Great customer service.

UPDATE: July 18, 2020 my husband and I broke down the P5 bed and put our old bed back up. The P5 hurt our back in the lumbar and hip area we could not walk. We had no choice. July 20, 2020 my husband was so upset and decided to give it try and see if Sleep Number would let us return the mattress, we already knew the answer, but it never hurts to ask. Sleep Number allowed us to return the mattress only for a full refund, also they did send the mattress retainer bars for the adjustable base so we can use the base with another mattress. They decided to let us return the mattress, because of the pain we were having and because we already took it down. They are also sending a delivery team to pick up the P5 on July 30, 2020. We were very surprised and are very pleased with this solution.

We are sorry we didn't buy a Sleep Number bed before this, we have been checking them out for at least a year. We are getting a longer and better sleep ever than we ever had. It feels great to be full of energy all day.

Salesman from Washington, Gary **. My husband called to inquire about a sale for a Sleep Number bed to replace our old one. Salesman did NOT tell us he was submitting info for a sleep number credit card and was very pushy. Then after we decided to not purchase a bed, he was very rude, we were flooded with spam emails, calls and texts from various places. He emailed us a rude email, I again declined doing business with him. He then called and tried to push us into purchasing which he got told, "Absolutely not" after being so rude. Then I get a letter in mail saying a credit line increase was requested for the card we never activated. I called the credit card company and was transferred 8 times before someone would close the account. Absolutely a horrible experience. Will NEVER purchase from sleep number again.

Your representative was most helpful and courteous. He was pleasant and knowledgeable. My experience with him was most pleasant. He was easy to deal with and understood what I needed and what your company could to help me. I was most satisfied. He represented your company very well.

I am please with my bed since 2015 I have. It’s for a while and the bed it’s the best investment I ever had. It’s so good for my bad back. Since I slept on the Sleep Number bed my back don’t hurt any more and I have a better sleeping since then. I’m been telling all my friends and family to invest on the sleep number bed. It’s worthless and they will love it.

We had an excellent shopping experience. Jodee was very knowledgeable about the products. She encouraged us to take our time trying all the beds to make our decision. We are looking forward to having it delivered next week and improving our sleep!

I just received my Sleep Number bed. From sales to delivery, my interactions were very respectful, professional, and timely. I am extremely pleased with my purchase! I am especially with the delivery team. They were timely, respectful, and very helpful.

The bed base was not what we thought we order. We were never told the base was a final purchase. We wanted the base that raised both the head and feet and I did not recall discussing the base when we were in the store. The salesman completed the paperwork and we returned the next day to pay for the bed. We have paid over $4,300.00 and do not love the bed. Customer care advised to make exchange would be an additional $1,800.00+ so I guess we will have to live with a product we are not happy with. I will definitely let everyone I know never to buy a Sleep Number bed and explain why.

I paid over $2000.00 for this bed in Sept. 2019 and in March 2020 started having issues with base. End up calling 3 time now. Base will not be fixed until July 16th which is collapsing. I called today about doing air chamber test and it failed so this will not be fixed until July 29th and I now have to pay a $100 for the tech to come fix a bed that is not even a year old and had issue before it was 6 months old. So upset by this company, it is not right at all and probably will never buy another after. This is my second one that I have bought.

I purchased my bed on June 19th and was promised a prompt delivery date of June 26th which was confirmed through email. On June 26th, a few hours before delivery I receive a voicemail stating one their tech was having personal issues and that I wouldn't receive my mattress until July 22nd. On June 27th, I went back to the store where I purchased the mattress and spoke to David ** (store manager-12 Oak Mall) and stated my concerns and asked him to see if he could get my delivery date changed. I received no follow up from David by phone/text/email. On July 1st, 2nd 3rd, and 6th I tried calling the customer service number but was on hold for over 20 minutes each time and never got to talk to anyone. On July 8th, I used the online chat with Shenika which the only thing I got out of that was the phone number to the Delivery service which she told me that I had to keep calling them for cancellations.

Wow Sleep Number, you have outdid yourselves, I have never had a delivery and setup like this before, knowledgeable, friendly and downright helpful. These guys were trained correctly and it showed through their work ethic. Came in got the job done and then trained me! I will never forget their helpfulness in showing me how to set up app and entering all the data. Kudos to your home delivery team! Satisfied beyond expectations. Charlie.

We had the best sales experience ever. Quality customer service. He explained fully all of the functions politely and accurately. This bed is the best. An investment in our own health. I would highly recommend the Sleep Number bed and the Burlington Vermont office.

I wish you'd upgrade your software so it didn't count the entire time in in my bed against my score. My husband and I like watching movies and reading in bed at night and sometimes during the day when of work.

Karen the employee that help us was awesome. Great sense of humor and made us feel welcome and like family. She wanted us to understand how the products worked and to ensure we were getting a product that would be right for both me and my wife. Great experience. Would definitely recommend.

The sales person was very professional. She didn't try to influence me with a heavy sales pitch. I am very pleased with the sales and delivery experience. The workers were on time, wore masks and shoe covers. I appreciate the time spent showing me how to use the technology.

Nine times out of ten, sleeping on the bed feels like my back and sides are sleeping on a lump. I contacted the Service Support and the young man tried talking me through all sorts of tests using the different Sleep Numbers and backing them down a number of times. Final resolution was to replace a part of the bed due to Compression, and it would be pro-rated at over 600 dollars. As I am used to beds lasting a bit longer than a couple years, I would rather spend a few more bucks and get something that feels better than a overpriced air mattress. I have also found that I am not alone in this. If ever there is a Class Action Lawsuit against this company, I definitely want my name in on it. Oh, If you have a bad back, as I do, they lied about it being good on my back, it is horrible to the point my wife will not even sleep on it. Biggest waste of money, yet.

Perfect...So comfortable...It was wonderful to see my husband have a good night's sleep. His back and neuropathy have prevented sleep in a bed for three years. Thank you Sleep Number team for making it possible. I look forward to many more nights.

After my total purchase price was approximately $7500 which equates to about a $275 dollar payment a month with their zero interest financing program. I’ve never wanted to return something so bad as this bed. I purchased it with the intention of helping my fiancé’s back as he has a physically demanding job. Instead, now I’m feeling pain in my wallet and my entire back on this very regrettable purchase, as it's non returnable at this point. Imagine fighting your body weight on an angle all night long in efforts to prevent yourself from rolling into the center of the bed. Sleep Number calls it the “sloping effect”. I’ve had my sleep number for approximately one year. This issue started about two - three months ago but now it’s increase to the point I can’t even sleep in the bed.

We are definitely sleeping better with our Sleep Number bed. We used to wake up with a bad back ache and the bed helped us a lot. We are very happy with our choice. The delivery went smoothly and the guys were very helpful and showed us how the app works. The seller was nice too, we didn’t feel pressured and he answered all our questions.

Owner already of a queen Sleep Number. Purchased a split king. Repeat customer. Our sales representative Tina was/is awesome! Informative, helpful, friendly and very knowledgeable about the product she represents. Have had family stay here and they always comment how well they sleep on our queen Sleep Number.

The store manager, Deborah **, was very knowledgeable and took the time to explain all the benefits of each Sleep Number bed. We explained my husband's back and neck were fused resulting in constant pain and inability to sleep well or comfortably. She was patient as we tried several beds in the showroom to find our perfect fit. We would highly recommend Sleep Number if you're in the market for a new bed.

I8 king split top. Bed is amazing. Crew was awesome. We had a Serta adjustable bed we bought two yrs ago. Very disappointed in it! Learned our lesson there! Bed is worth the price in comparison. For anyone wavering on this trust me. Go with Sleep Number bed.

The guys who delivered were great, very professional and quick. The only drawback was that they could not remove our old mattress, now we have to discard it. And the delivery took more than a month. Hopefully it is worth the wait.

The delivery and setup team arrived on time, called before arriving with eta. They were very friendly, and helpful explaining the features of my new bed. Would highly recommend Sleep Number bed to my friends. My first night was better than my old lumpy bed, I'm looking forward to dial my sleep number in.

We had a Sleep Number 5000 for 11years and got hundreds of really great nights of sleep. When we decided to get another bed we switched brands - for 1 week - and then ran out to get another Sleep Number. Love It!

This bed is all things to all people. It can be set to more firm or more soft, and you can change your setting at any time with an easy button push on the remote. If you had a hard day, change your setting to a little bit softer. I highly recommend this bed!

My wife has stage 4 lung cancer that has spread to her bones and brain, We bought the bed under the understanding of a 100 day trail for her to try!!! They never explained that you can not return the very Expensive base of the bed, and it is not posted anywhere in the store, Now we are trying to return it. They point out they have you sign something that they never explained about the return of the base. Who would ever buy a $4000 base for a bed. My wife sleeps better in a recliner!!!

We love our new Sleep Number bed. The delivery men were very professional, helpful, timely, and respectful of our home!!?? I would definitely recommend sleepnumber to family and friends (already have). Both my husband and I have back problems and the bed has helped so much, being able to adjust to your setting.

The worst customer service I've experienced in years. You lost a lifelong customer today. Check with Jasmine, manager, that wasted my time on the phone today for 2 hours. Hopefully you can listen to call transcript or notes and then reply.

The Sleep Number people provided excellent in store service, worked with us in helping us to understand the differences and our options. We love our Sleep Number bed and highly recommend the product and the in store service. They know how to work with customers.

We absolutely loved our experience in the Sleep Number store in Sioux Falls SD. Kim was awesome. The product line is second to none. The quality is unmatched. Loved the whole buying experience. Easiest purchase I have made in a very long time! I recommend this product to anyone looking for a great sleep. We have been looking for a long time and decided to up what we were willing to spend. Best decision we ever made! Absolutely love it!!!

Nights this has been great. I recommended to anyone no matter their age. You will love this bed. I guarantee it.

I went into the DESTIN Florida store just expecting to just look around but thanks to Brandon I walked out a owner of a Sleep Number Bed! Since that day everyone and everything has been awesome especially the contact with the store (delivery and staff).

THIS COMPANY WILL NOT STAND BY THEIR PRODUCT!! I purchased a pillow from them, already going flat, not comfortable and they won't refund, only exchange for other crappy product. BUY FROM PURPLE! Don't even waste your time trying to discuss their horrible policy with their worthless customer service.

I ordered a bed on 5/13/20 for my mother who has cancer and is living with my cousin because of it. I was given a 3 week delivery and denied the option to pick it up. (She needs it yesterday.) On the delivery date of 6/8/20, in the given time window I received a call stating they didn't have all of the parts and the delivery was pushed back 11 days to today, 6/19/20. This morning I received a call from the delivery guy stating they had problems and they were going to be late but they would definitely be there today. Received another phone call stating they were on their way and would be there within the hour. Third phone call telling me they had a flat tire and would be later. Fourth phone call and now they aren't coming. AGAIN.