Sleep Number

For anyone who has ever wondered what a amazing night's sleep can be like, needs to go into a Sleep Number store and try out one of their many amazing sleep number beds. You will be amazing how this experience will end up. They do not pressure you with ANY one of the many fantastic beds you will lay on. This bed and customer service sells itself! I have my first bed I purchased like 27 years ago, which I still own and have never encountered an issue with, and my second bed is the i7 360 sleep number bed which I will have and is warranted that will take my husband and myself well into our 90's.

We had an incident with our mattress and total protect mattress cover. I called the 800-4720-7185 number and was placed on hold, then transferred, then placed on hold, and then after over 15 minutes was disconnected. I decided to do an online chat (November 15th), and was able to chat with William who did a great job and he ordered our replacement parts. Once they arrived (November 18th). I did another chat to schedule delivery since the calling last time wasn't ideal. I was connected and then disconnected again!

I love my new Sleep Number Bed! I have used a sleep number bed for many years and love it. The ordering experience was the best! I received several emails and texts confirming the delivery before the delivery date with a 3-hour delivery window. The driver called me that morning with a closer delivery time. When they had a truck issue they called again, very apologetic, to explain they might be a little later, but still got here in the 3-hour delivery time.

At the request of a family member, I recently began researching a Sleep Number bed for her Mom because they were SO impressed with my Sleep Number 5000 bed that I purchased in 2008. Due to some logistics challenges, ensuring we purchased the most suitable bed, and then coordinating delivery dates, it made for a rather lengthy sales process. But our Sleep Professional at the Owings Mills, Maryland location was extremely patient throughout; all while not neglecting other customers. Just like my outstanding experience when I purchased my bed in 2008 in Norfolk, Virginia, I was very pleased that 14 years later my family was able to have this same professional experience and will be enjoying an AMAZINGLY restful sleep on a new C2 360 Smart Bed!

In store was a great experience but The cancellation process was an absolute nightmare and I understand your company doesn’t want people to cancel when you want to talk them into things but to purposely make it a slow and painful process is actually going to drive someone further away from your company. There should be a direct line that someone at the store can call or a direct line a customer after waiting on hold for hours after already talking to someone in queue for 20 minutes should be able to call. I have dealt with many companies in my years of business in this ranks is some of the worst along with AOL and Comcast for canceling anything. I called the new customer sign up and got through within seconds but then was told there is no direct line for canceling so it’s obviously planned that way. 2 days in a row over one hour waiting periods to cancel. I get a callback which was fine but then I was put on hold again for almost 2 hours.

I just received an i8 bed. The delivery personnel were great. The bed is off-gassing horrendously despite being told the split king mattress was chemical-free. We were outright lied to over and over for two hours despite our concerns when buying it. We are now stuck with a king bedframe we do not need and wouldn't have purchased had we received full disclosure. I have major chemical allergies and no way to escape the poison enveloping my small home. I've been sick since and we have no choice but to sleep on a couch until it gets picked up. Not sure when that will happen. I will be filing a complaint with the FTC over shoddy business practices. Refusing to take back the expensive bed frame forces many consumers to keep their beds despite the dangers from the poisons they emit.

I purchased a Sleep Number bed with John from the Hbg store and he was fantastic. Very knowledgeable and helpful and the experience started out well. I was disappointed that the bed would take almost 5 weeks to be delivered, but that was not a big deal. My wife and I kept the bed for 30 days and unfortunately did not have a good sleep experience so we decided to return the bed. We just couldn't find a good number and we woke up every morning with back pain. I was told there would be a $250 return fee which I was not happy about but reluctantly agreed and just wanted to get rid of the bed. They then tell me it would be another 5 weeks until they could come get the bed, which I was not happy.

We loved the bed and all of its bells and whistles. We bought it! We were so impressed that we bought the bed, the mattress pad, the sheets and 2 pillows. The associate that helped us was very knowledgeable and explained everything to us and was very patient to answer all of our questions! We were most impressed with her.

This review is regarding the Sleep Number C4 bed and not the install experience. TL;DR - we got a sleep number C4 mattress. It cost a small fortune, but doesn't offer great features or build quality for the price. That plus the obscene fees sleep number charges its customers makes this purchase feel like a GIGANTIC MISTAKE. A lot of folks call SN a glorified air mattress and you know what? They're not wrong. We paid $1,600 for this bed + $250 in delivery fees + CA state taxes. That's a LOT of money! What we got in exchange for this price is a product that feels flimsy and barebones. The quality seems fine and it's more comfortable than the Leesa Legend we're replacing (more on that below)--the issue is that this is the price of a luxury bed and what we got in exchange is something that feels cheap and low quality.

We bought a $6000+ bed in January 2022. Our bed has never seen more action! The air inflates and deflates all on its own, all night long. Then the base stopped working properly. When you try to call you get put on hold for hours or are asked to allow them to call you back in 1-3 hours. That's for the mattress. Oh, when they finally take you off of hold, you hear a baby screaming in the background, you say "hello, hello, hello" and then you get cut off. The base - you are on your own to try to coordinate service through a company called Legget & Plapp who made your base. Sleep Number doesn't deal with problems on the base because they contract with Legget & Plapp to make all of their bases. Again, you need to take your bed apart to find the serial number or they won't even take the call.