Sleep Number

The Sleep Number sales reps were wonderful. My son and I were at the Victoria Gardens, and we were there for his friend’s wedding meeting. And we had about 30 minutes. So I walked in to find out some information. And I talked to Taylor and told him I got 25 minutes that we could talk. He just sat down and talked to me really quickly. Then he asked if he could email me information, and he did. And then when I decided to purchase the bed, he wasn’t there that day. But the girl who was there said, “I’ve got all of Taylor’s information, and we will make sure he gets the credit for it.” And they’ve called me about four times since I purchased it to see if I’m happy with the bed. I have stopped by because I had a couple of questions, and they were all helpful. I enjoyed my bed so much. My brother-in-law who needed a new bed went in there, and he purchased one too. He loves his bed.

The guys who delivered my items were fabulous. They took the old bed away and they had their booties on their shoes. And when I said, “Guys, you don’t have to wear them. It’s okay.” They said, “Oh, we care, and we don’t wanna get people upset.” They talked to me about what to do when they set the bed up, and how they were doing it. They cleaned everything up. You wouldn’t even know that they were here. They hauled all the boxes away.

They’re so helpful at the store. They have been marvelous. You could call them. They’re friendly. And they were really cute. I had earned points answering some things. And they called me up and said, “Mary, you got this much money on you. So when you’re ready, come in and purchase something.” I went in and that was when I bought the pad. I walked out paying $50 for the pad of points that I had earned on the 300-dollar product.

We opted for the adjustable sides on the king so that way, when my husband is watching football in the living room, I can go to my bedroom and be able to lift up the head and I don't have to prop a bunch of pillows behind me. I wanted to be able to adjust the bed. And then also, as years go by, not that we're old, but I like that we can adjust our leg height so the blood in the legs is flowing -- you can lift it up or if you need to get comfortable, you can. My husband and I get a really good night's rest and I love it. also I love the night lights underneath it so that you can't stub your toes. I like that it tells us how good of a night's rest we had or we didn't. I love all the features about it. It's just amazing.

We have recommended Sleep Number and we've had three other people that bought it after we bought our first one. My father-in-law bought one. A few friends at church bought one because we just kinda raved about our bed. And we've even said, "Hey, you know, what about the fact that if you buy a regular mattress, whenever it wears out, you have throw out the whole thing. There's no keeping it and salvaging it. Whereas Sleep Number, you just buy more parts for it." So that's how we justified the amount that we paid for it. If you want that extra padding or your padding starts wearing out on the top, just buy a new padding. You don't have to buy a new bed, just buy the new padding. If your chamber starts leaking, buy a new chamber. The guys that come and set it up were also amazing. They were polite, courteous, well-dressed, well-mannered, and did a fantastic job.

That was not the first bed that we looked at. But once he understood our sleeping needs he stirred us toward the bed that was the best bed and that was very helpful. My husband was afraid that if we didn't get the Split King, then he would disturb me if he was moving the whole bed. That was a very, very good point that Robert brought out. So, if Rudy puts his in the snore position, I don't even know it. It never disturbs me because my bed is completely separate.

After we went to the store the first time we went home and thought about it and Robert waited a couple of weeks and told us about a promotion. I told him I was sorry we hadn't called him back. I was glad he did that because then we made the extra effort to go in, talk with him again and by then, we made up our mind of which one to get. He helped us with our pillows and was very patient. We appreciated that.

Robert had assured us that the delivery team would give us a couple-hour window, and then before-they're-coming window. We live in the rural area and I wanted to make sure that they would get here. Robert said they deliver all over and they were here on time. The delivery team called me that morning. We moved our bed out and put it into the living room. We passed it on to one of our sons because it was steel and still in good shape.

When the men got here, they had just the bed frame, and they were ready to put it together. They were very nice. I was having a senior moment. I didn't move the tools on my furniture, without something under it and they were very understanding about that. He let me lay something down, so he could put his phone and other stuff. The youngest man explained he synced our phone with the Sleep Number control. Robert did that too in the store initially, and then this man followed through with whatever else needed to be done. By then the bed was in place and he could finish up. We read all the instructions but it was still helpful that he did it. They cleaned up and they were on their way in an hour and 15 minutes.

I have found, the best way to make the sheets is to put each side on the mode for "read." Do it one at a time, in that way, you can tuck the fitted sheets under there real good. I can manipulate the sheets better. I love the sheets and it has good pillows. It's really been a good experience. We're in our 70's and I'm assuming this would be the last bed we buy. We had to consider too that they stand behind their product. Rudy said we have have 30 days to bring back the first pillow that we brought home. We did have to take his pillow back because it wasn't comfortable for Rudy's neck. That went really well. I also know that if there's an error, if something happen under that bed that was electrical, or whatever, Sleep Number is gonna respond. So that's a good feeling too. Several years ago we gave a coupon to friends of ours at church. And they used the coupon to buy a Sleep Number bed. We tried to pass on the good effects of it.

My experiences with the sales professionals at Sleep Number have always been really good. The only recent issue that I have had is I called the Novi, Michigan store a couple of times, but I got an answering machine instead of a person. They said if I left my number, somebody would call me back, but it was a little odd. After two or three times of doing that and not getting a callback, I contacted the Canton store and they answered right away. Otherwise, the people at the Novi store were really good and very receptive. There was a guy named David who works at that store who has been extremely helpful to me. And the guy at the Canton store too was Johnny-on-the-spot. He called me back about three or four times.

The mattress that got delivered for my friend’s mom got delivered to my front porch, but that was the UPS. I bought the adjustable bed frames separately for my current mattress and the delivery people delivered the bed frame and set it up for me. I would never buy another kind of bed. It is stupid to invest money in something and then have to buy a bed every four or five years. I had my first one in 1998 and I was gonna buy the whole new system when I went with the adjustable bed frame, but I thought that I would really be throwing away a bed that’s still very good. I was in the store trying to look at the new beds and somebody was trying to buy another one, and he offered to buy my 1998 bed from me while I was in the store. I said, “Nah, maybe not.” I’m a really strong proponent of Sleep Number beds. I tell everybody that I can’t imagine anybody buying anything different.

The saleswoman was great. She walked us through everything, showed us the benefits, how to find our Sleep Number, and how to do all that. Everything was pretty smooth and relatively easy. She seemed very knowledgeable. She had good talking points. She just told us about the bed, the different models, the pros and cons, and what specials were available. She let us try them. She really allowed us to make our own decision. She wasn’t really pushy about selling us on a certain model.

I find the Sleep Number good. The only thing that we have commented on is having the two twin beds is slightly uncomfortable at times because they’d push apart and there’d be a little bit of a gap. I don’t even know if getting a box spring set would make a difference. I understand that I'd be able to elevate the head and elevate the legs, but I'd still always have those mattresses pushing apart. ‘Cause we'd have a kid come crawl in the bed, and the next thing we know, I wake up in the morning, and my kid’s stuck in the crack between the beds. If I scoot over near my wife, the beds are pushed apart under my weight. So, I don’t know if there’s something that helps with that, but that’s about the only real annoyance we found with it.

I really enjoy the sleep I get with the Sleep Number. I do believe that’s improved. We have the one where it actually tells us how we slept through the night just with little analysis, so that’s nice. I compare that with my Fitbit’s sleeping and the Fitbit’s a little more accurate obviously because I wear it, but it’s just interesting to compare with the two. And they’re usually pretty close.

Overall, the quality, I find well. I have to learn a couple of tricks though about how the inflation of the mattress works. One thing the saleswoman touched upon was we need to inflate it up to 100 every day. I think it does that because it helps calibrate the machine. She didn’t really explain that part of it, I just assumed that it gives it like the base to work off of through the night. The IQ Sleep, where when you’re sleeping you turn over, it’ll inflate, deflate, whatever it needs to do to maintain that number, took a little bit getting used to. My wife and I both have switched that on and off to see if we could find a difference with it.

But there are different things. My wife tends to not inflate it every day, while I do typically. And she often complains about it, and I’m like, “If you don’t inflate it to 100% percent, it doesn’t know how to deal with it." So, I end up secretly inflating hers when she’s not paying attention. But overall, we’re very happy with the purchase.