Sleep Number

We are very pleased with the sales at the Florida Mall. The only thing I would complain about is the delivery fee. $199.99 is a lot for the amount of time it took them that was ridiculous. We only had the bed/mattress delivered. We already had the bed and the frame put together. They were done and gone in 30 min. I did feel the lady that called me to tell me the delivery team was in front of my house was rude on the phone.

I have had my split King for 5 yrs and one side will no longer stay on the movable platform. This leaves a large opening in the center between the two mattresses. Many things fall through this space such as remote control both the TV and the bed, and sometimes the dog. I have called for help and was told to check the alligator clips that hold the mattress cover to movable frame. They have ripped through the mattress cover so no longer holding the bed in place. The warranty covers 60% of the cost at this point, so the cover cost to me is $503 which I feel is exorbitant for the poor quality of the product. I have always liked the bed for comfort and recommended it to many people. But this poor quality aspect and the high cost of replacement is disturbing.

This is our second Sleep Number bed in our 32 years of marriage. We started with a conventional full bed, then a Queen water bed, then an off-brand King air bed (that lost its air on my side every night), then a King conventional mattress and finally our first Sleep Number King about 10-11 years ago. My wife is 5’2” and 130 lbs. I’m 6’4” and 350 pounds, on a good day! Quite the difference in size. Our first Sleep Number was the first bed that I could turn over in and not wake my wife. It has held up flawlessly and has never lost air on my side. It has been quite comfortable for both of us.

We’ve had Sleep Number for about 12 years, and we're now on to our second one. My husband likes the firmer mattress than I do, which was what we started with. Then, when we purchased our new one, we wanted to make sure that we had the flexibility of getting the feet up and down now that we’re becoming of age and we relax and watch TV in bed. The rep was very informative and helped us make a good, educated decision on which one to buy. The guy who came here for the delivery was also very informative of what we should do to make the bed and work the bed. They were able to do everything I needed them to do.

We convinced our other family members to buy Sleep Number. With our family total, it's our sixth bed. And we decided to buy the new bed because ours was 10 years old. We wanted the new technology that moved. And we’re older now. We just wanted the functionality there, so, we just decided to upgrade. And we were also able to get zero percent.

Justin, the Sleep Professional, was extremely helpful & patient. Delivery was quicker than anticipated. Received a call saying they finished the previous delivery & could come earlier. The men were extremely polite, wore masks, & booties over their shoes. They were quick, efficient, & knowledgeable. I had a Sleep Number bed for over 14 years. This new 360 Smart Bed is incredible. I went with Justin's recommendation & really couldn't be happier! I feel like this bed was made just for me!!

This is the 2nd Select Comfort air bed that I've purchased in the last 30 years. The price for this adjustable mattress was a little high, but it was worth it. This one has an adjustable headrest and footrest. I will never purchase another type of mattress.

The wait for technical support was entirely too long, however I was finally connected to Toni who made my wait tolerable. She was very professional and knew exactly what to do. Give her a raise, she is awesome. Sleep number is one great product.

All answers were given to us very professionally. Since we're senior citizens, we appreciate the agent/representative's patience in helping us solve our problems! Not only was she exceptionally courteous, but very knowledgeable about the Sleep Number Bed in walking us through the trouble shooting process.

Have had a Sleep Number bed for 20 years and it's still good. Don't have to worry about the fibers breaking down because it's basically an air mattress with a LOT of padding, and is adjustable. An air pump had to be replaced and it was covered, I think that was at the 15 year mark out of a 20 year warranty.