Select Comfort - Sleep Number

Sleep Number

 3.9/5 (158 reviews)
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About Sleep Number

Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.

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  • 2 stars
  • 1 stars

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Select Comfort - Sleep Number Reviews

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Page 1 Reviews 0 - 5
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 25, 2022

For anyone who has ever wondered what a amazing night's sleep can be like, needs to go into a Sleep Number store and try out one of their many amazing sleep number beds. You will be amazing how this experience will end up. They do not pressure you with ANY one of the many fantastic beds you will lay on. This bed and customer service sells itself! I have my first bed I purchased like 27 years ago, which I still own and have never encountered an issue with, and my second bed is the i7 360 sleep number bed which I will have and is warranted that will take my husband and myself well into our 90's.

This company and customer service is unlike any company I have ever encountered! They are friendly, professional and simply amazing! I highly recommend anyone to try out a sleep number bed store and will quarantee you will walk out of their store owning one of these amazing beds! A very happy customer and owner of 2 king size sleep number beds in South Lyon, Michigan!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 18, 2022

We had an incident with our mattress and total protect mattress cover. I called the 800-4720-7185 number and was placed on hold, then transferred, then placed on hold, and then after over 15 minutes was disconnected. I decided to do an online chat (November 15th), and was able to chat with William who did a great job and he ordered our replacement parts. Once they arrived (November 18th). I did another chat to schedule delivery since the calling last time wasn't ideal. I was connected and then disconnected again!

Let me say, at this point was extremely frustrated with the whole process, not to mention the frustration that I have with the fact I had to file this claim in the first place. Regardless, I was then connected to Maryan at 10:32, Nov18. Wow! She was great. She checked up on my account, listened, responded, and took care of the remaining issues. This replacement order process has not been 5 stars at all... but her response was definitely worth a 5 star+. Thank you Maryan.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Nov. 13, 2022

    We had a great experience checking out the different mattresses because our salesperson was so knowledgeable and took the time to take us through the process. It was a one-stop shopping experience in that I mentioned I would be buying new bedding. The store has everything you need such as the bed skirt, sheets, duvet, mattress protector, blanket, pillows. She helped us match the colors to our bedroom furniture and wall colors. Since we knew all this was adding up money-wise, the representative told us about the upcoming sales to save us money. It was painless going through the financial paperwork. Also the other sakes clerk was very personable as well and engage in pleasant conversation while all the paperwork was being completed.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 28, 2022

    Although we waited a month for our bed to arrive, I can honestly say it was definitely worth that wait! The Sleep Number technicians were friendly, professional, speedy and patient explaining the set up and app to me. My first night in my bed was amazing!! I’m a disabled veteran with knee and ankle problems. For the first time in a very long time, I woke up pain free!! My back did not like my firm bed I had purchased for my husband so this king size bed was our perfect solution! The foot warmer is what helps my knees and ankles. This is the best investment I have ever made!! I can now get some real and much needed sleep! ❤️

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 12, 2022

    I love my new Sleep Number Bed! I have used a sleep number bed for many years and love it. The ordering experience was the best! I received several emails and texts confirming the delivery before the delivery date with a 3-hour delivery window. The driver called me that morning with a closer delivery time. When they had a truck issue they called again, very apologetic, to explain they might be a little later, but still got here in the 3-hour delivery time.

    The delivery techs Mathew and Gabriel were GREAT! They were very friendly, kind, knowledgeable, presentable, and professional. They put the bed together, set it up and explained how it worked clearly and slowly. You could tell it was something they had rehearsed many times. They acted like they really enjoyed their jobs, and each other's friendship. I cannot say enough good things about this delivery team! It is absolutely the best delivery experience I have ever had!! (And no, I do not know them or have ever met them before the delivery). My first night sleeping on the bed was great and I am looking forward to many, many good years sleeping on my Sleep Number Bed!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 2, 2023

    20 year customer and this would have been my 4th bed from Sleep Number. Delivery date and time was provided inaccurately per multiple employees when I purchased the bed. The company lied about day/time delivery, the financial piece that it will take 2 billing cycles to reverse charges for a bed never delivered, and that there is nothing that is able to be done to keep a customer of 20 years. That has purchased beds for parents also from this company.

    Please don't purchase from this company. They have no idea about customer service nor care about people whom have purchased their products and pay their salaries. Absolutely nothing was offered to try and save a customer. The executive consultant kept repeating herself that no date or time of delivery could be guaranteed ever. Then how does anyone plan to get their beds when the first of 5 people I spoke with today stated many customers have their date and time scheduled over a week in advance. Pathetic service!

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2023

    Guys were great and efficient. Very fast and knowledgeable about their job. Would recommend them again. Really enjoy my new bed. This is the second one I’ve had. I really like them. The guys explained everything to me very well.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 15, 2023

    I am in Law Enforcement. We wear 50 lb belts that wear on our back, hips, knees, ankles and all over physical health. My Sleep Number Bed has changed my life. I actually sleep and can actually track my restful sleep nightly on my phone app. This is the best treat I have ever purchased for myself. The service and attention that Sleep Number sounds on details and Customer Service cannot be matched.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 14, 2023

    I have purchased two Sleep Number beds and I have never slept better. I have a condition that affects my entire body especially my head and neck, I have found that the only bed I can sleep on is a Sleep Number because it completely contours to my body no matter what position I sleep in. I can adjust the bed to fit my needs. I went from having insomnia to sleeping at least 6-8 hours a night within days. I would recommend a Sleep Number to anyone who asked. It’s like sleeping in a cloud compared to any other bed. Thank you Sleep Number for coming up with the technology of the most comfortable bed I’ve ever slept in.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Jan. 12, 2023

    Ed ** our salesman was knowledgeable and professional, and truly a pleasure to simply converse with. Decided to not even bother to shop around and bought at first stop. Would heartily recommend him and the firm to any and all.

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    Select Comfort author review by Sandy Baker

    Sleep Number adjustable mattresses adjust the mattress support for each sleeper. Get home delivery and setup when you shop online. Special financing is available.

    • Mattress pricing: Queen-size Sleep Number mattresses start at $999 and come with free UPS shipping.

    • Types of mattresses: Select from the Classic, Performance, Memory Foam and Innovation series. Available features include dual adjustability, Responsive Air technology, smart adjustability and Sleep IQ. PartnerSnore technology is available with Split King and FlexTop King mattresses.

    • Trial period: Customers enjoy a 100-night sleep trial period.

    • Warranty: Sleep Number guarantees its mattresses with a 25-year limited warranty.

    • Additional products: Bedding, pillows, beds for kids and RV mattresses are also available.

    by Sandy Baker Contributing Writer

    Sandy Baker has written for ConsumerAffairs since 2021. Along with the advice and information her articles provide to consumers, she’s written several books that focus on topics such as retirement planning, bankruptcy, business finance, estate planning and personal credit health.

    Select Comfort - Sleep Number Company Information

    Company Name:
    Select Comfort
    Company Type:
    Public
    Ticker Symbol:
    SCSS
    Year Founded:
    1987
    Address:
    9800 59th Avenue North
    City:
    Minneapolis
    State/Province:
    MN
    Postal Code:
    55442
    Country:
    United States
    Website:
    www.sleepnumber.com