Sleep Number

At the request of a family member, I recently began researching a Sleep Number bed for her Mom because they were SO impressed with my Sleep Number 5000 bed that I purchased in 2008. Due to some logistics challenges, ensuring we purchased the most suitable bed, and then coordinating delivery dates, it made for a rather lengthy sales process. But our Sleep Professional at the Owings Mills, Maryland location was extremely patient throughout; all while not neglecting other customers. Just like my outstanding experience when I purchased my bed in 2008 in Norfolk, Virginia, I was very pleased that 14 years later my family was able to have this same professional experience and will be enjoying an AMAZINGLY restful sleep on a new C2 360 Smart Bed!

In store was a great experience but The cancellation process was an absolute nightmare and I understand your company doesn’t want people to cancel when you want to talk them into things but to purposely make it a slow and painful process is actually going to drive someone further away from your company. There should be a direct line that someone at the store can call or a direct line a customer after waiting on hold for hours after already talking to someone in queue for 20 minutes should be able to call. I have dealt with many companies in my years of business in this ranks is some of the worst along with AOL and Comcast for canceling anything. I called the new customer sign up and got through within seconds but then was told there is no direct line for canceling so it’s obviously planned that way. 2 days in a row over one hour waiting periods to cancel. I get a callback which was fine but then I was put on hold again for almost 2 hours.

I am writing to share how thoroughly impressed we have been with the customer service we have received from Adam Place in Coral Ridge Mall. Adam first spent a great deal of time answering my questions on the phone prior to our trip to Coralville. During the call, I shared with Adam that my husband and I were ultra Covid-cautious. Unbelievably, he offered to open the store for us 90 minutes early, for a private session, in order to help us to be comfortable.

Dear Sir or Madam, The men that delivered our Sleep Number called and said that they were running ahead of schedule and asked if they could come early. "Yes you can" we said and they were at the house in 10 minutes, which was great. They came in and moved our old Sleep number into our spare bedroom and set it up for us. Then they moved in new one and set it up. Really nice system by the way. They were very nice and professional. They set our phones up for us and explained how they worked and then set up the remotes for us. All in all it was a great experience. A really great team.

I have previously owned a Sleep number bed years ago and loved it but, due to some personal life changes I no longer had it. I decided after a rough year of sleep on my current store bought mattress it was time to return to a Sleep Number bed so I could sleep well again. The representative Jordan was fantastic. She answered all of my questions. Made sure everything on my order was the way it should be and assisted me with placing the order. She also made sure I had her direct number so if I had any questions at all I could contact her back personally. Hands down the best customer service experience I have had in a very long time. Thank you Jordan. I can hardly wait to get my new Sleep Number bed so, I can finally get a decent night's rest once again.

Save your money and avoid these scammers. Bed is decent enough but leaks in time and then the fun begins. Their warranty is horrible. They will charge you 40% of all the costs. So a simple issue is $200 or so plus $99 technician fee.

I was very happy with finding your local store. THE salesman Josh was a pleasure to deal with. He had great product knowledge and helped me find just the right mattress. I am looking forward to many nights of pleasure.

Not only great product and service, but truly amazing people in their store. Was in the Tysons Corner mall when shots were fired in the mall and people began running. Employees immediately locked down the store and instructed customers to the back, locked it and called 911. At all times remained calm and made sure customers were safe. Really hope those employees receive some form of recognition.

The delivery team is top notch. However, Customer Service is by far the worst. I have never been this angry before. They want you to take a damaged item. If you don't take the damaged item, they put you at the end of the delivery list which is 30 days out. They don't communicate well. In working with the delivery team, they said the new mattress cover could be overnighted and when I received it, call them, and they would deliver the bed within 3 days. Sleep Number customer service said that I refused delivery and would have to go to the back of the line-30 days out. This is my 3rd sleep number bed. Never before have I had to go through this. Customer Service is a mess.

Salesman was very professional, helpful, and friendly. He explained the differences and options very well. The store was clean and welcoming. He took the time to research all the reward points we had to get us the cheapest price available.