Sleep Number Reviews

Horrible customer service. I bought a bed second hand and have made 6 different calls trying to get the app to work. After several people telling me to wait for an email to transfer ownership I have had one person tell me the previous owner needs to call and the last person via chat tell me the app won't work because I bought it used. I get a different answer every time I call and never any help.

We bought our second Sleep Number bed in April 2026. We never had an issue with our first bed that lasted 20 years. However, last week our bed lost all the air and it would not fill back up. We went over to the millbury, ma store, and although they should be open, there was no one there. We called several times later in the day then finally called a national number. They said it must be the motor, and would rush us out a new one. It took 4 days to get a new motor from them, which did not fix the problem. Called them back and they said they would send someone out to look at it, but couldn't get there for close to two weeks. In the meantime, we have no bed!! I am not happy as we paid over $2000 for this bed that we only have had for 3 1/2 months!!!! If I knew service was like this I would not have bought another bed from them!!! Verrry unhappy with the situation, and will no longer recommend them!!!

Scheduled delivery 6 weeks out, then day-of/during delivery time window, received text that delivery canceled and pushed another 5 weeks. Unacceptable! After arguing through 4 customer service reps, rescheduled for 3 week additional delay. People who may take time away from work, this becomes a very expensive purchase.

Sleepnumber beds are truly the most comfortable beds you will ever sleep on....but only for a limited time. We purchased our second bed two years ago and loved every night...until one of the air chambers popped. That 10/15-year limited warranty they advertise? It's actually only a 1-year warranty. At 2 years, they will only cover 60% of the cost of replacing the air chamber and the cover that ripped from the magnets that tore from the base. We spent nearly $10K for this bed and it only has a full 1-year warranty? Also, we got the split king bed and were assured that the two sides do not separate. Our dog now sleeps in the canyon between the mattresses. Complete waste of money.

I bought this mattress believing the lies and the hype. Purchased on 5/26/26, install on 6/13, bed NEVER inflated, they sent me a new remote control, then finally sent an incompetent crew of idiots that disconnected everything so the bed now says & is stuck at #5… I asked for a new bed as it’s well within the warranty, but they said it would take too much time. So a new group of idiots will be at my home tomorrow to try to salvage the bed. I have zero hope. Oh & BTW, no one has installed the headboard. Asked to return it, but customer service says it cannot be returned. It’s still in the box & in my bedroom. I’m filing a report with the BBB. We have not had a good night's sleep in 2 months.

After 5 years the air chamber deflates and wifi no longer tracking my sleep. After I contacted Sleep Number, I was informed I would have to pay $400 plus $200 to get this ridiculous mattress to work properly. And that's just for my side of the bed. My wife's side is still working for now, but that will fail as well. We will look for another company for a new mattress. Total waste of time and money. Stay away from SLEEP NUMBER BEDS.

Loved the bed for some time, but the air chamber failed and is leaking air before the mattress is even 5 years old. Called customer service, went through troubleshooting steps, then decided the air chamber is faulty and needs to be replaced. However, I as the customer am responsible for over half of the cost of the air chamber, AND I would have to pay nearly $200 if I want a technician to install it for me. What kind of warranty is that where the customer is responsible for nearly the entire cost of replacement and installation???

So far I have not received my bed. Promised delivery on 7/7. Not here. I purchased 3 weeks ago. Now supposedly going to be here in 9 days. If it doesn't come, I am canceling my order.

My wife and I slept on a Sleep Number mattress on vacation once, and it was the best sleep of our lives, so when it was time for a new mattress, we decided to get one. The website terminology and presentation is a bit confusing regarding the additional items, a foundation vs a base vs a bed... A bed is a base, but isn't listed under bases, and a foundation is a base, but doesn't look like a base... Anyway, during a promotion we were supposed to have a free "base" included with all mattresses, by the time I realized it was not included, but needed to be added separately and then a discount applied, the promotion was over and they refused to honor it, even though I already spent $3500 with them and paid for the delivery that included set up... Nothing to set up without a base... No amount of logic or moving up the chain of command could get them to honor their promotion FROM THE DATE I ORDERED THE MATTRESS.

Sleep Number has the worst customer service. They are so rude and disrespectful to their customers! My mistake was not reading their reviews before purchasing pillows. Their tone on the phone is so condescending. It's no wonder they have horrible reviews and are closing stores everywhere.

I bought a Sleep Number bed in February. Paid over $8500 which I thought was high, but we were very happy with the bed. Upon returning to our summer home, we went to the local store and asked to duplicate the same bed (which they had access to on the computer). Well, that bed is no longer available, but the replacement for it would be the ComfortMode Lux. They said the only major difference was that the new bed did not use the app to control it.

I purchase a Sleep Number bed from the, everything was good went store. When the bed got delivered it was wrong. I contacted the store first where it was purchased and they stated that is was wrong and they don't know how it happened. So they gave me customer service number. I reached out to them which cost me more money for less. Had to give up the foot warmer due to their mistake. So they ordered the correct mattress and base.

Ordered and paid for a Sleep Number bed on 5-17-2026. Today is 6-27-2026 and still no bed. One excuse after the other why it's taking so long. Customer service is terrible to top it off.

After spending 2 hours on the phone trying to change the delivery date and size of the mattress that I paid $6500 on I finally got it done. The worst customer service I’ve had in a very long time.

I bought a king split top i8 in 2020 and it was junk from the beginning. The mattress wouldn't stay on the frame because the magnets tore the fabric. Turns out it needed support poles on the bottom that didn't come with the bed. The sale lady didn't say anything about support piles. Since installing the poles the bed continued to shift to one side and now almost 6 years later its sinks in the middle. Keep shopping. This bed's not worth 7000 dollars I spent. And the bed also is prorated which no one told us.

Worst purchase of my life. I was excited to buy a Sleep Number bed and spent over $6,500 expecting a premium product and customer service experience. Instead, it’s been a nightmare from day one. The bed was delivered defective in October 2024 due to a motor failure. A replacement motor was installed a few weeks later, but that one failed as well. A second replacement motor was then installed, and while it worked for a while, it only lasted about 15 months. Now I’m being told I need yet another motor—the fourth one for a bed that’s less than two years old. To make matters worse, after the repair work was performed twice, the bed became loose and developed a loud squeak every time I move. It is incredibly frustrating to spend this much money on a bed that constantly wakes me up.

I purchased a Sleep Number I-8 bed in 4/2025. The bed was delivered and setup in mid May 2025. Our sleep # bed has foot warmers that have not worked correctly since we 1st used them in 10-2025. Sleep number has been out a minimum of 5 times to try to correct the issue with not avail. I would not recommend sleep number to anyone due to the tardiness on repair timeframes as well as all of the hoops you have to go thru if you have an issue with their product. At this point no resolution has been disclosed, 7 months is long enough for anyone to resolve this issue. Hopefully no one else is dealing with this type of issue or delayed resolution.

We purchased a P6 Sleep Number bed in 2022. We began having issues with the air chamber only 4 years later. We would told by the staff at they have a 15-year warranty, but never mentioned it was prorated. I called Sleep Number customer service and was told I would need to pay $291 for a new chamber. If we wanted a tech to come out and install the chamber it would be an additional $250, approximately. My husband and I are in our mid-60's, but we decided to install it ourselves since customer service said it was easy to install. Not! It took us 3-4 hours! Ridiculous!!! Also, please note there is a bad design with the air chamber hoses. The hoses are on the box mattress exactly where you would normally sit to put on your socks, etc. No wonder the hoses leak! Bad design!! Do better Sleep Number. I will never purchase another Sleep Number again!

We ordered a Sleep Number bed and bunkie board in April with delivery scheduled for 5/13. Before delivery, on 5/11, I called customer service to confirm the delivery would be after 5 PM because I work at a hospital and cannot leave work during the day. The agent confirmed a ticket was raised for the request. On 5/13, I received a message that delivery was scheduled for 2 PM. I called customer service again and explained my frustration. The agent managed to move us to the last delivery of the day. However, at 1 PM, I received a call saying the delivery crew was 20 minutes away. The delivery person was rude and did not understand that working at a hospital does not allow me to simply leave work and go home.

Horrible customer support. A ten thousand dollar bed, and I have to pay $300 when the pump dies. If this were a $2000 bed, I could understand. When we purchased the bed, the store really talked up the long warranty, but they don't tell you it's only for two years, then money starts coming out of your pocket. If an air chamber goes out, I might as well trash the bed and buy a regular mattress. I've recommended Sleep Number to so many family and friends, but no more. Now that I look, I see so many complaints online about your poor customer service. Now I'll be among them telling people not to trust your product. Great mattress as long as you don't need support. So disappointed.

Terrible experience. The bed is hurting our backs so we tried to return within the trial. My husband was sold an extended warranty period to try a mattress topper. We liked it at first but had actually made our backs even more achy. We called on the final day of the extended trial through 5/2, a Saturday (messaging says call anytime) to find their customer service center closed with no voicemail system and an email box that is not monitored. When I called again the following business day, they declined the return. We don’t want this bed, it hurts our backs and already tried to return. Please take it back.

I bought i8 and FlexFit 3 bed 4 years and have had so many issues over the years. Bed adjustment is the simple biggest problem. It frequently doesn't work, gives me an error message and have to reset the bed. I called the customer support numerous times, they just tell me to reset the bed setting and blame the problem on server outages, software updates and bad weather. This was an expensive bed and I shouldn't have to go through so much troubles. They told me it is what it is and just reset and recalibrate when required.

Worst bed I've ever been on and the company itself is scam artist. These mattresses that you pay thousands of dollars for are horrible. It's literally a air mattress with a thin layer of cheap foam on the top and bottom 1 inch thick. Sales people seem to be trained to say the most misleading statements. They say the bed is refundable but fail to tell you the base that cost more than the mattress isn't. Customer service lies to you blatantly about the bases being made by a 3rd party. Lie they design and manufacture the bases themselves. It's the only way they can make money.

Worst purchase I have ever made. Regret this bed, Go Tempurpedic! Spent 6000.00 on a bed with a so called 10 year warranty. LIE!!! Totally bait and switch! Bed is barely over a year old, one of the chambers is losing air. I called customer service, troubleshot the cause, the air chamber was not holding air. Called them back assuming this has to be a warrantied part.... wrong!!

My husband and I purchased a bed in 2023. Sleep Number refuses to help me refresh the app because he used his name to purchase it for us with OUR MONEY. Yes, we are still married and we both work. I have been sleeping on a terribly uncomfortable bed for months, one that WE paid nearly $8K for. Just because he placed the order, didn't make it HIS bed, it is OUR bed. It was comfortable, but no one will help me refresh the app.

I had a Sleep Number till the divorce. So I went, bought new one. Two months ago and now delivery has been changed 4 times. Had to switch my account back to my name. Called customer service, they say, "We don’t see any other delivery days that been switched." Even though I have the confirmation texts. Now they want me to take another day off work to get the bed almost 3 months after ordering. How often can I lose money at work to wait only to not get delivery. And in between all this one time I had Sleep Number call for a confirmation and I asked for the date of delivery, well that day came and went, no bed.

Would give 0 stars if it was an option. Bought the top of the line, best Sleep Number bed, Cal King, adjustable bed for $13K. Salesperson told me it's 0% for 36 months. After getting the first bill, I noticed there's a 2% fee added to each payment. When I inquired with the finance company, Synchrony Bank, I was told, yes, there's a 2% fee. It's not interest. I explained in California the Truth in Lending disclosure (which I was not even given) is required for every loan. In addition, at the bottom it says in very small print "36 months no interest 2% fee". This is deceptive verbiage in California. The words "no interest" and "2% fee" are mutually exclusive terms, and cannot be combined. It should read "2% interest for 36 months". I'm still fighting to get my 2% charge back. It turns out to be almost an entire payment over the 36 months.

Bought first Sleep Number bed over twenty years ago. Bought two more since then with no problems. Went online to purchase another one that offered free shipping and a good sale price. Completed order, was satisfied with the price, but the online system would not complete the order, rejecting my perfectly good Visa card in good standing and suggested I call for customer service. So I did just that. The rep redid the order and came up with a price about $1,000 more. Treated me like I was stupid and must not have ordered the same bed (trust me, I did order the same exact bed).

Instantly regretted buying a Sleep Number mattress. We went to our local store and were sold a mattress and an adjustable base (we were never told that the base is nonrefundable) so be sure to read the fine print that they don’t give you until AFTER the purchase. They delayed our delivery by several weeks. We were also told that it would work with our current 4 poster bed that I told the sales lady was pretty high off the ground. My husband was there for the delivery, if I had been, I would have sent them packing. The adjustable base does not fit in my bed frame, they just left it sitting on the slats so the legs of the frame are suspended in the air. The weight of the base is on the wooden slats!

I wish I could give one star. We ordered a Sleep Number in November. Took the first available delivery date in January. After Sleep Number confirmed the delivery the day before, I took off work, disrupted my home to prepare. I sat and waited the 3 hour window. Heard nothing. Finally after the delivery window I called them. They told me they could not in fact deliver (because of bad weather even though it was 60 degrees and sunny). They rescheduled me for February. Again they confirmed the delivery the day before. I again took off work and disrupted my home to ensure everything was the way they request on their delivery prep. Again I sat and waited 3 hours. At the end of the delivery window, they called and said they could not deliver again. The excuse given this time was that the product was not there. They tried to reschedule for March. I declined and asked for a refund.

We thought our sleep number bed was the answer we were looking for. We had the bed 6 years or so, and it worked as expected with only minor issues a reset would resolve. Recently, the bed had a leak through the Air Chamber - Side Port and my wife's side fully deflated. When I contacted customer service, I was extremely disappointed to learn that the “warranty” is heavily prorated and only covers select components. Even more frustrating, technician service is not included. Although the side port is a known weak point, the bed was technically still under warranty, we were told we would need to pay $282.60 (after tax) for a replacement after paying $190.00 for the tech visit.

This $8,000 bed was a waste of money. It’s nothing more than a glorified knick-knack.

Sleep Number distributes lies and empty promises! Their beds fail after a year and after spending thousands hoping for restful sleep, they will lurch in to only overcharge you to fix the garbage they sold you! It is a trap! Do not buy this bed or any of its components! I’m on my second pump and there’s no hope in sight for my flat air chamber on my ridiculously expensive bed that is 6 years old. Complete garbage.

I am writing this review from a completely deflated air mattress. Our Sleep Number bed had issues from the beginning, but worked for a year or so. The number stopped adjusting and my side was completely deflated. I called customer service and found out that the warranty is a complete lie. They prorate it and only cover certain things. Also, the technician is not covered. So even though our pump was completely faulty and didn’t work at all and our bed was still under warranty, we were told we had to pay over $400 for a new one. The bed is now completely deflated on both sides with no way to reinflate it without the pump. The cost of the sleep number bed is such a racket. It is basically a $20 air mattress and our biggest purchase regret.

I purchased an i8 and flexfit 2 in October. I called to return the mattress (super uncomfortable) and base (base is defective). I was told that the base is non-refundable. Well, I explained that i was never told this and I never signed or received a contract, I went through a friend of a friend. Come to find out, the sales rep went ahead and just forged my signature on all of it. It was listed as a “phone order” even though I never spoke to her on the phone.

I purchased a Sleep Number bed priced at approximately $13,000, sold with what was presented as a 15-year warranty. Based on that representation and the premium price point, I expected long-term reliability and support. After just three years, the foot-warming feature on my wife’s side of the bed failed. After completing diagnostics with a Sleep Number technician over the phone, it was confirmed that the warming unit on that side needs to be replaced.

Sat and waited for 4 hours and no one came to deliver, no one called! Supposedly after calling them was told weather was the issue and when asked why was I not notified they stated that they ”had a lot of phone calls to make"! Now rescheduled delivery and when I asked to be made later in the day was told they can’t do that, you inconvenienced me but I have to adjust?? Not getting a good feeling about this process!

Purchased a Split Cal King I8 setup,. Remember saying we did not need an adjustable bed, but when they came back with the best deal it was in there. Nobody verbally explains that the adjustable base is NOT INCLUDED in the 100 day trial and is NON-REFUNDABLE. Yes, you sign paperwork that is full of tiny lettering and BS, but it needs to be made clear to those who are buying, this is best practice and looks out for customers. Loved my first Sleep Number bed but ended up paying $3400 for c4 bed, will never buy another Sleep Number bed again. Terrible company. Would never purchase from again!

Purchased a Split King setup, was FORCED to purchase an adjustable base because that is the only way they will sell a Split King. Nobody verbally explains that the adjustable base is NOT INCUDED in the 100 day trial and is NON-REFUNDABLE. Yes, you sign paperwork that is full of tiny lettering and BS, but it needs to be made clear to those who are buying, this is best practice and looks out for customers. Terrible company would never purchase from again!

Haven’t even gotten my items. Ordered in November and delivery dates are for next year. Also called customer service and he yelled at my wife I had to step in and they hung up once I set him straight. If this is what I am purchasing. Not worth the money. So here’s the catch 90% of the time you’re speaking with somebody from the Philippines or another country. It’s all US based this is the catch when the customer service rep picks up the phone they said hello my name is Jon and my Sleep Number number is 65. Well he’s from the Philippines or the India or some other country and they don’t even ship that bed to the country. It’s only the US based or military based. Done I can’t believe this is even a thing.