Sleep Number

My experience with the staff at the store was excellent! They were friendly and efficient. I wish I hadn't purchased a new one though because the sides don't stay in a nice firm line just like the one I replaced.

I had to replace a bed and I went to look at Sleep Number. I spoke to a sales professional there and he demonstrated the number of the beds and told me what the various prices were and the pros and cons. It was very professional. I bought their bed and the delivery team was great. They took their time setting up the bed and they did a good job. Sleep Number is a good product and my sleep has improved. It hasn’t improved to be perfect, but it’s getting there.

We purchased our bed on October 13, 2018. At that time we were told that each bed was specially made for the customer so it would be several weeks for delivery. We were also told that we would receive a remote to control the bed. The bed was delivered on October 31, 2018, we started having problems with it right off the bat. The night it was delivered the left side air chamber started deflating for no reason. This was the first time I was on the chat service with someone.

I've called support repeatedly on my new bed. I was excited when it was delivered. The excitement wore off after 3 days. Remote was dead. Killed the batteries.

Replaced the batteries after customer support said it was because of a firmware update for the remote, which it received the day we called. Ok, new batteries, some issues with the left side of the bed pushing my wife to the middle, and also rapid deflation during sleep.

I'm sure when you look up the order number you will see the issue. If I could give you less than 1 star I would considering your poor customer service. The misdirection and lack of regard for the customer.

Our sales person was Wayne. He helped us choose what pillow was best for our needs and was very patient and knowledgeable... we had a fun time. We would choose to work with him again and will recommend him to friends.

My remote has indicated connectivity problem on weekends and at night. There have been 2 or 3 visits by "technicians" to resolve the problem. I finally found that one of the legs of the bed had not been adjusted properly and the techs adjusted that on the last visit. It was working fine until two or three nights ago when the remote indicated "connectivity" problems again. I tried for an hour to find out where the problem is and finally disconnected the plug and reconnected a couple of minutes later. Problem gone. However, tried to call the number on the remote for assistance - number is not active!! Recalled it never has been. You should correct this information. Otherwise, the bed and service have been excellent. Thank you.

They called before coming. They wore shoe covers. Very quick at replacing the bladders. The only thing was that they came later than we thought. Put the bed back the way they found it. Offered other suggestions to solve the issue.

We had a queen size Sleep Number bed that was 16 years old. We moved into a new home and we wanted to get a king size. The sales reps at Sleep Number were very great. The manager, Matt, was terrific. A sales guy named Tim was also very good. They helped explain everything to us ‘cause it’s been a long time. We were very pleased with our sales experience. We love the bed and don’t wanna get out. But my wife hates it because she can’t get out of it. Other than that, Sleep Number's quality is great.

I couldn’t of been more please with customer service, along with taking the time to make sure that we completely understand each and every feature. Their compassion to understand what our needs were, and along with many laughs it was an enjoyable purchase that I know we won’t regret.

Purchasing was 5 star, delivery was 5 star, sleep IS now 5 star. Thank you Sleep Number for your knowledgeable staff, honesty, professionalism, and great product. We couldn't be happier with our decision to purchase. We never felt pressured when we entered the store but were guided through the experience with facts and choices. That was just the beginning of the great experience. It culminated with delivery and excellent sleep from night 1.

I am very pleased. Everything works great and it’s very comfortable. The only wish I have is that I can have the bed adjustment timed so when I go to bed it’s already in the reading position. Other than that the bed is fantastic.

Great service and very knowledgeable. All explained easily and with care. Very courteous and kind. I viewed a lot of beds and found Sleep Number to be the best suited for my needs. I had neck surgery plus I suffer from back pain and this bed made me feel good at the showroom. Can't wait to get it home.

As a whole I like my Sleep Number bed but I really doubt it will last 25 years. I bought my bed in 2007 and in one year the pillow top was lumpy. A salesperson suggested I get a memory foam topper but I fear it will make the Sleep Number adjustments less effective. The bed also seems to sag in the middle even though I sleep on one side. 4-5 years later the remote no longer showed the Sleep Number setting and I just pressed the up and down buttons until I was comfortable.

I’ve been a long-term Sleep Number bed customer and I bought my bed back in 1998. It sounded like a good idea to me to be able to adjust both sides of the bed separately and be able to get a different firmness on one side of the bed. I also helped my mom and my boyfriend buy a bed and I just recently helped my friend’s mother buy a bed. She is 89 years old and she was having trouble with back issues. She was moving into an assisted living facility and they had to have a bed. I suggested that she might wanna look at Sleep Number because she could increase the bed firmness, or decrease it, depending on how she was feeling. She wanted a queen-sized bed, so we called the local Sleep Number place and asked them what the best way was to get a queen-sized mattress and what the options were. She wanted to stay within a specific price point, so she got the standard.

I would say be sure and ask plenty of questions, which we did, however get your answer they give you verified through the company itself. I was assured by my salesman that the 100% refund was exactly that...100%. But that isn't the case. We even asked about on the receipt about the home delivery charge that it is also refundable. It is not... Basically to get your bed set-up delivered is 200.00 and if you return it, it is ANOTHER 200.00. (As If I wanted to do it myself I would know how to install the bed, let alone take it apart correctly.). The 100% refund if not completely satisfied is a farce. Also product wise, all this bed is, is a air mattress that inflates and deflates underneath extremely overpriced padding.

I just want to recognize Rebekah ** at the La Cantera, San Antonio location. My boyfriend and I went to MULTIPLE mattress locations with multiple companies and absolutely no one came up to us anywhere or even greeted us at others. We are a young couple so they probably didn’t take us seriously but we were ready to buy a mattress soon. Rebekah greeted us and treated us like a valued customer which was appreciated. She took time with us and made sure we understood what we were getting and we didn’t feel pressure to buy. Very happy with our experience and will definitely be recommending!

The purpose of my visit was to upgrade my existing 13 year old Sleep Number bed. The store manager, Amber, was welcoming, friendly and very helpful in assisting me. She made me feel like a valued customer. She was very knowledgeable, and made sure I understood the functions of each bed. I did upgrade, and left a very happy customer!

The minute my husband and I walked into the store, we were greeted nicely, allowed to look around without being "sold" on something right away. The purchase was absolutely painless. The delivery of the mattress was equally wonderful; they were dressed well, clean, and covered their shoes. Overall, we are very happy.

I think this is the worst company I have ever had to buy products from. I've never had a more horrible experience trying to get the most expensive furniture I've ever bought delivered to my home. What kind of company allows a $5,000 purchase to only be delivered and a time frame from 3 p.m. to 6 p.m. no matter what day you pick!?! So what happens when it's only you and there's no one else to be there at 3 to 6 pm? Does the bed just simply not show up? Well according to my customer service representative, that's what happens. You can't make THEIR SCHEDULE you don't get YOUR BED. I've never had a company tell me that I--the customer-- am an absolute inconvenience to the delivery routing schedule. Not only are they refusing to give me a time that works FOR ME in the morning, they're telling me there's nothing they can do for me and we'll just have to start the return process. GLADLY!!! YOU'LL NEVER GET MY MONEY AGAIN.

We purchased our bed on December 30th. I was given a delivery date of January 7th (yesterday). Minutes before the delivery truck arrived I got a call from Sleep Number from ** at 12:31 PM CST telling me that the truck that was arriving had the wrong parts and the correct parts would be shipped to me by UPS overnight and arrive Wednesday, January 9th. I then told the gentleman I was speaking to that I could not take another day off work for the new delivery date. After putting me on hold for some time, he came back with an installation date of Saturday, January 11th. I also I asked if the driver/delivery people had been informed and I was told they had. When the truck arrived, the two delivery people told me that they had NOT been told and they were extremely frustrated with the situation as well. The driver had to call the company to find out what was going on.

I find time to be my most precious commodity. So after spending the many hours working that it takes to earn the money to buy your beds (we have 3). I find it insulting that you would not send a technician out to look at our leaking bed. Instead we are asked to call your support line, self diagnose, order parts from you and then when I didn't get around to it on a timely basis (my husband inflates his side of the bed every night) We have a handyman call your helpline to make necessary corrections. Still not working. So frustrating as now warranty is pro-rated and I am paying for a service call. Certainly not representative of a semi- luxury brand. Sang your praises for years but this is not the resolution I am looking for.

Comfortable and quality. We don’t ache like we used to, and get a solid sleep now. We haven’t used the base/zero gravity as much but in time, and with age, we will enjoy that as well. We plan to have this a long time. Thank you.

I have already recommended the product and the team to a variety of people. It was a lovely experience and example of great customer service. The gentlemen who set up and demonstrated how the bed work were thoughtful, had good interpersonal skills, demonstrated great teamwork and seemed to enjoy what they were doing.

We recently purchased the king size adjustable bed, our third Sleep Number bed in the last 20 years. The purchase and delivery process was without issue. The bed is very comfortable and we are pleased with it. Our only BIG issue is the fact that the bed comes with only one controller. That they would charge an additional 39 dollars for a second controller for a bed designed for two people that costs over 7000 dollars we find unconscionable.

Pump and digitals went south on me some time back... The Lady that I talked to was very respectful about my problems, I am a retired 23 Year Navy Veteran and am on a limited income, she was extremely cordial with my problem and suggested a re-built pump and a dial. I apologize to her as she was very cordial with my problem... I think her name was Wanda, very NICE Lady...

The sales person we worked with was very knowledgeable about the beds he was talking about. He made my wife and I understand about the beds. He demonstrated several beds and made sure we were able to find a bed that would work for us. When we were ready to buy a new bed he walked us through the whole process. He set up a date for the delivery and get the sheets and mattress pad ordered.

At my age I just have trouble sleeping at night so I decided to go check out the Sleep Number Beds in York. After a little bit of research online about Sleep Number I went into the York store with hopes to find something to help myself and my husband have a better night's sleep. I was greeted with a welcoming group of reps and one came up right away to meet with us. She gave us a very knowledgeable overview of what the Sleep Number beds can do for us and took us over to the area where we could find our Sleep Number.

My wife and I were in a wreck recently, no breaks but we were jolted and jerked around. After chiropractic adjustments we went to SN. We felt no pain while laying on those beds. Life has just gotten a whole lot better. Thank God.

Sales associate Jennifer ** was extremely courteous and met our needs without any pressure. She didn't present too many bed selections so as not to confuse our decision of the bed that was most appropriate. We will definitely recommend the local Sleep Number store to our friends.