Sleep Number

I wish I hadn't put this off so long to order. I assumed it would be a long, drawn out experience and took less than 10 minutes. I managed to cut my first live chat off and figured I would have to start over. I was picked up by Alia and the order was picked up where Chris and I left off and off we went! Thanks to you both!

We heard really good things about Sleep Number and our mattress was about 10 years old. So, it was time to make a change and we decided to give Sleep Number a shot. We love the overall quality. The sales professionals were very informative, took their time, made sure we had all of our questions answered, and everything they said that was gonna happen came through. It was delivered faster than what we had anticipated and the delivery team was fantastic. We're overall very pleased with it.

The technicians came early, set up done in 25 minutes, and they explained how to operate the bed! This is one comfortable bed! Worth the cost! My advice... Go out and buy this bed!!!

I WAS so excited for my Sleep Number bed. Yet it was short lived. I am EXTREMELY disappointed with the service I am receiving regarding the delivery of my Sleep Number bed! After confirming my delivery (scheduled for yesterday) twice and adjusting my work schedule... My delivery was abruptly cancelled without my knowledge! When I called, I was told that the driver was injured and my delivery was to be rescheduled until next week. I informed Sleep Number that absolutely does not work for me because I am without a mattress for my bed that has already been delivered.

After numerous phone calls, they refuse to make any accommodations that work for me to rectify this situation. I am simply given the company jargon of apologies, we can't, and unfortunately. I've been offered a percentage off the cost, but again this doesn't help the fact that I don't have a bed! I requested that they add my delivery to the very beginning or very end of a route for yesterday or today. They refused, and said that Friday evening would be the earliest. Again, this isn't something that CAN'T be done, because I'm sure if Steve Harvey wanted to feature a Sleep Number on a live taping today they would make it happen (and for FREE I'm sure).

As a business owner I completely understand things happening beyond your control. However, I also understand when you are at fault or the cause for the wrong there is a responsibility to make it right if at all possible. This isn't something that is not possible. They are simply unwilling to make an effort to resolve a customer service issue. Before this post I have talked to four representatives/supervisors who all refuse to offer resolution, therefore there has been ample opportunity for them to correct the issue. They have failed.

Today I was unzipping my 5000 Sleep Number bed. I found mold in the foam and on the blow up mattresses. No wonder I started developing issues at night. Now I have asthma!! So I talked with somebody on instant msg (ben) for Sleep Number. He asked for my address and phone #. However this has been maybe 15 years and I gave him what I could remember. He couldn't find me so he told me to call product specialist because they take mold seriously. The guy said he could create a file and set me up with replacements. So I called. Talked to BOB (I have phone # and ext) but I don't think I can put it on here. I told him what was stated with the guy on instant messaging. He tried to look me up again, said there are a lot of zip codes for my area and he would probably find a lot of names under the last name.

Next he says, "Well, I need the paperwork to do a claim. I can't find you in the system." I told him it was probably 15 years ago and I might not be able to find it. I asked if he could look it up by serial number or another way. He said no. Now he says I will have to pay 200.00 for a new pad since I can't find my receipt. I didn't even ask about the 2 blow up mattresses... Are you kidding me. This is a huge health issue!! They can't seem to send a replacement of the foam and mattresses?? What kind of warranty is this? I have pics of the mold on my items. What more do they need?? I asked if there was somebody higher up than him. He said no he was a supervisor. Well it doesn't seem they really take mold that seriously does it!!

I cannot say enough about the delivery crew! They were just amazing - courteous, professional, and helpful. They even offered to remove their shoes to avoid damaging my hardwood floors. Perfect preamble to many nights of great sleep.

Ordered 2 weeks ago. Got confirmation of delivery date, got call day of delivery they would be there. Ten minutes after they were to be there they called and said the rest of the day's deliveries were canceled. This is after I had my old bed removed from the house and sent off. Tried calling everyone involved to no avail. Now my wife and I need to sleep at a hotel for somewhere to stay. But no one seems to want to help.

My Sleep Number bed with the Flexfit adjustable base were purchased July 2, 2016. They were FINALLY delivered August 12, 2016. I had 3 great weeks of sleeping soundly & without pain. On Sept. 3rd, the adjustable bed stopped working. Scott, a service technician for the adjustable bed has come 4 times in the past 2 weeks. He exchanged cables & computers 2-3 times, but to no avail. He is a very experienced technician.

I want the adjustable bed completely replaced with a new adjustable bed. This has been a huge disappointment & a waste of my valuable time. The purchase of the i10 mattress & adjustable bed cost $10,000.00. I was led to believe that these products were top of the line. Sadly, much cheaper mattresses & adjustable beds seem to work without any problem from the time they are delivered. Financed thru Synchrony Bank.

I am incredibly frustrated and disappointed with my Sleep Number bed delivery experience. I was suppose to get my bed on Wednesday, September 14th. I received my first phone call around 7:45 AM that day to expect my bed to be delivered in an hour. 9:30 rolled around and I received another call that the truck broke down, but that they should be at my home in another hour. 11:30 came, and I called to inquire about my bed; they said they would arrive around 1:00 PM. I get a call shortly after 1:00 and was told that they would not be coming because the breakdown was more severe than they realized and they would call with a new delivery schedule. I had taken off of work that day and moved a drs appointment to the next day (I ended up having to go to urgent care that evening instead because, as it turned out, I had a double ear infection) to accommodate the ever changing schedule that day, only for them not to show.

So, I get a phone call that evening saying that my new delivery date would be Sunday, September 18th (today). I was skeptical, so this morning I chatted with a "Vlad" on the Sleep Number site and inquired about my delivery today. He said that the system said the bed should arrive between 5 and 9, but just a few days before, the automated system said that the bed would be here between 3 and 7!! So I tried calling the Sleep Number store I bought the bed from, and the corporate office, and they are all closed today. Around noon I received a call from Sleep Number customer service with an apology that once again my bed will not be coming today!!

Apparently, they had no way of getting my bed out of storage because it is closed today. They are refunding me my delivery fee, and I was told that they MIGHT be able to accommodate my schedule (might, as in maybe, not as in definitely). THIS IS UNACCEPTABLE!!! I will be contacting corporate, my Sleep Number store, and anybody else I can get a hold of tomorrow to complain about the very poor customer service. The delivery refund for wasting my time (I took a day off from work) and energy is simply not enough. This is TWICE now that Sleep Number has cancelled my delivery. I will not stand for this.

I requested delivery time on Friday sep 16, 8-12am but they set me up on 12-4pm. I call first two times. Talk to two guys. They didn’t talk nice to me. I call customer service. I talked to Laura. At first I want to cancel my order but she calm me down and get me $200 discount off my order. I been wait all afternoon that day (I suppose to be at work). I first call and check with your staff name Anthony. He said delivery should be here @ 1.50pm. I wait until 3.00pm. No one show up. I call again. This time they said delivery will be here in 15 mins. After that still have no one show up. Then I call again around 3.30 pm. I think lady name Luke (I’m not sure). She check and said that delivery will be arrive in few mins. STILL HAVE NO ONE ** SHOW UP.

I wait until around 4.00pm that I talked to Sean that time. I was really mad. They waste my time. I lose money. I didn’t go to work because I have to wait for your delivery but they NEVER SHOW UP AND KEEP TELLING ME TO WAIT FOR THEM. SEAN GET ME ANOTHER $200 DISCOUNT OFF my order and he give me foam top for free. ALL THIS TIME NO ONE CONTACT ME ABOUT DELIVERY. ONLY I CALL THEM TO CHECK ON MY ORDER.

I wait until 4.30pm. Still no one show up. After that have 1 phone call said my delivery will be here in next 30-45 mins. Are you ** serious?! I can’t wait anymore. I gotta go to pick up my shift that time. I already late. I suppose to be there 4pm. Then I call to Sean again and tell him to contact delivery guy to leave all my order at the lobby of my apartment building and I will assemble everything by myself after I come back from work. Reason that I didn’t cancel order that time because I just want the mattress. I don't want to sleep on the floor or sofa.

Until 6.11pm someone call me that they didn’t delivery my order and I have to reschedule my ** bed!!! I’m pissed off. I call the same lady that I talk. I’m not sure her name. Luke said what she can do is just reschedules and delivery it on Thu Sep. 29. Does that mean I have no bed to sleep until delivery date?! I asked her, "What you gonna do with this?" She said she don't know what to say. ** IT!!! I NEED SOMEONE TO RESPONSIBLE WITH THIS!! THIS IS NOT MY FAULT!! YOUR DELIVERY TEAM **!! THEY LIED TO ME. They never be on time!!

My friend who recommend me to buy mattress from Sleep Number. He own 1 mattress and he told me yours is great. He also told me too that time when his bed was delivered he had this kind of problem too. He got his bed late too. But I thought that might be an accident or mistake but truth is your team are “UNPROFESSIONAL“. I lost my trust from your company. Now I would never tell my friend and everyone I know to order from you again. SO DISAPPOINTED!!

I know you have a good mattress. Your customer service team are great. I’m sorry that I’m not nice to some of you. I blame you with the fault that not yours. But just think!! If it were you “WHAT YOU GONNA DO?” You must be pissed, right? What I need is the bed I paid for delivery fee $179 (even you get me discount for that) but it doesn't mean you can be late for my bed delivery. Now I didn’t get my bed on time, how your company going to take care of this??? You might don’t care whatever I complain. I just a customer just a small voice. Lucky me I didn’t spend too much money to your company.

Sleep Number's delivery system is a complete disaster. I ordered my bed on 8/21, supposed to deliver bed yesterday and the mattress did not make it on the truck. Now I have to wait until 23rd.

I was looking for a new bed and I heard good things about Sleep Number from my sister. I then got a mattress from them. The sales people at Sleep Number were excellent, very conscientious, and they took their time. I scheduled a home delivery, and the delivery guys were excellent too. I'm a fairly big guy, and at times it feels like I'm sinking in further than I should, but I'm getting the best sleep I've gotten in years. I really like my Sleep Number mattress.

Have not received delivery yet. Delivery company called Wednesday to confirm delivery and haul off. They called at 7:00 AM this morning to say they would be here at 8:00 AM, then they called back at 7:15 and would not be able to do Haul away because we are first delivery but could come back sometime in the next 2 weeks. I have no choice but to take delivery with no haul away or reschedule whole delivery. Great first impression.

My i10 bed arrived today and was missing the top memory foam padding. I was told it would take several day to re-ship this box. This is unsatisfactory considering the price of the bed.

This may be a fantastic bed, but we'll never know because the delivery is impossible! We were booked last Friday between 4-8 and delivery got cancelled at 7:15. They pushed us back for delivery 6 days later on Thursday between 10-2 and again, waited until after 1 to cancel delivery. They said the next available date is 5 days away... pretty sure we'll be cancelling our i8 flex 3 base purchase after my husband finds out since he's already taken off 2 1/2 days of work! Very disappointing business practices.

I order a mattress that came yesterday. When they went to install one of these boxes was open and missing some screws. They told me that I would receive the screws that same day and that they would return tomorrow. Nobody called me the other day, and when I call customer service I was notified that my shipment is scheduled in two weeks. The worst thing is that they took my mattress because they said they will returned the next day and now I have no mattress to sleep for two weeks. I have all this boxes in my room and no installation for two weeks. Customer service said they will not charge me for the delivery, but this don't change that I need to sleep on the floor for two weeks. I had never written a review in my life, but I feel the service was awful and they not care that I have to sleep on the floor.

My husband and I were really excited to get the Sleep Number bed, a purchase we had been contemplating for quite some time. With the recent Labor Day sale, we opted for the iLe model with delivery and setup. Unfortunately, the delivery team damaged my bed frame's wooden side rail when sliding the plastic foundation into place. The placement was done quite hard (I could hear the thud from downstairs) and my husband immediately came to get me to show me the damage. There was a gouge taken out of the finished wood. I pointed it out and while it was hard to understand the delivery team (English was not their first language), I was finally put on the phone with someone I believe was a supervisor.

Shortly after, I was put on the phone with a customer service rep who informed me a complaint (or claim) would be made under my order number and I would get a call back within 24 hours. In 3 hours or so, that 24 hour time frame will elapse and I have yet to receive a call. A note aside, I adjusted the bed three times last night and couldn't get comfortable at all. I'm running on roughly 5 hours of sleep as I type this.

Hello. I just purchased a Sleep Number bed and received it on 09/10/2016. This bed does not feel like what I tried out in the store. It is very uncomfortable and I felt worse on this bed than my old mattress. I've only had the bed for 2 days and I called customer service for a return... I was told that the base is non-refundable and will only refund me for the mattress. That's 900.00 they will keep!!! I'm so not happy with this. I used most of my savings to get this bed because of the back pain that I have. I want ALL of my money back on this!!! SO NOT HAPPY!!!

Found the whole process very easy and the customer service was exceptional. The set up team were in and out in 6 minutes leaving no trace other than the new mattress. Sleep has been good for me and getting better as we learn how to adjust and find the right number. It has only been two nights so far but I am extremely happy with the product.

Just upgraded to the i10 with adjustable frame. We have owned an innovation series pillow top sleep number for 18 years and absolutely have loved it. We have never had one single problem with it. After 18 years it still worked perfectly AND was still under the 20 year warranty! Rarely did I have to check my sleep number to make sure it was the same. Maybe once a year but probably more infrequently than that. If it was off, it was never more than 5 (my sleep # is 35, my husband's is 65).

Lately I've developed a medical condition requiring my head to be raised 7-9 inches when I sleep. I tried the wedge pillows, but without raising my feet I'd slide down. We upgraded our bed to a new split king i10 bed with the adjustable mattress base. Now I can raise my head/feet to any degree I want with the touch of a button. This new bed also has the sleep IQ technology and tells me my breathing rate, my heart rate, my REM sleep, how many times I was restless and what my suggested sleep # is!!! There is an app on my phone, but the phone does not have to be near the bed. The bed has its own sensors, magic!! This bed has a memory foam and regular foam layer for its last layer before the pillow top.

I like my side with the memory foam up. It's heavenly with the adjustable firmness. My husband likes the regular foam up and to sleep flat. We both love the personal variation for each side. While the bed is definitely expensive, they now have a 25 year warranty and because of our experience with the last bed, we know it will be going strong even then. There is nothing like a Sleep Number bed! Great customer service, helpful sales and delivery people, I can't say enough. I would have added my receipt for the new bed below, but I don't have a scanner. I have listed my sleep # order # though. I am a double verified buyer as this is my second sleep # bed!

We just received our Sleep number C2 bed. Waited for Delivery, and just spent the worst night of my life on it. It's HOT, uncomfortable, and it's going back. This is a glorified air mattress. What was I thinking! I have to wait until Monday to call the store. I will see how it fares one more night. My back hurts in places it never did. I would have been better off on the floor. It also did not have the new bed smell which makes me wonder if this bed was a return.

My husband and I have tried top-of-the-line beds and we're still miserable and in pain. My chiropractor told me to go to Sleep Number, and it was great advice. Talking to the reps was absolutely phenomenal. We actually went in right before closing and they stayed late for us. They were amazing. They came in early the following morning which was a Sunday to help facilitate the buying process, because after my husband and I purchased our bed we went back and bought our two teenage sons Sleep Numbers as well. They are happy campers too. In addition, the delivery team was quick, efficient, and did exactly what they needed to do. We are absolutely thrilled with Sleep Number's quality. To not be in pain is fabulous. Everything was just top-notch and we tell everybody about it.

We purchased the Sleep Number bed and its sheets for my wife who's on oxygen. She can't sleep lying down anymore. She was in a hospital and when we got out, she slept in a chair for a week and a half until the bed arrived. We had the bedroom all cleaned up so the delivery team had an easy job installing it. And there was a plug close to it, so they did a good job. They came in, took half an hour to work, and they explained everything.

Ever since the bed arrived, my wife's been in there sleeping and it's been very good for her. I have it set up like the hospital bed with the top up and the bottom up a little bit and it's really helped out. It was an expensive purchase but it's been worth it. We had a good experience with Sleep Number and it's worked out very well. I'm very happy with it. When I had some trouble with the control, they sent me a new one, but I couldn't set it up. So I have to send it back, although I haven't had the chance to do that yet.

We purchased one of those mattresses that have memory foam and the Sleep Cool when I was pregnant. We sent it back because something was wrong with it and it was replaced. In less than a year, we had spent $2,000 on a mattress and have already had to replace it. My husband had helped my brother-in-law who bought a Sleep Number put it together. We also heard good things about Sleep Number and knew people that had them, so we thought it's something we should go ahead and try.

The price was reasonable compared to what we had already spent on a different one. They shipped it to us and my husband set it up. He likes his mattress a little harder and I like my side a little softer. The best part is that there are some nights that I can adjust it to how my body is feeling that day. So if I work out and I’m sore, then I don’t want it to be hard and I can adjust the bed to fit how I’m feeling that evening. I love my Sleep Number.

I call asking for help to process an online order - you have a terrible website that it NOT intuitive or user-friendly. It wouldn't take the Sleep Number card. The sales rep couldn't come up with the same sales number I was getting, so he dismissed me off to customer service - whose waiting time is so long they don't even put me on hold, just tell me to try again later. YOU JUST LOST A CUSTOMER!

Was scheduled for delivery today 9/9/2016 between the hours of 2-4. Got a confirmation phone call yesterday 9/8/2016 that delivery would be today. A half an hour before scheduled time today get a phone call that parts didn't ship and that delivery had to be put back a week. Tried talking to two different supervisors and kept getting the runaround. Have been told that parts weren't in and then that they didn't have enough technicians to make the delivery. The last person (Melissa) I spoke to said that she was the top person and that no one else could help me at this point. I demanded to speak to someone else and she disconnected me and I had to leave a message for the CEO. I didn't think there could be worse customer service than Comcast, but have I just been proved wrong. Someone needs to reach out to me immediately and resolve this situation.

On 8-26-16 I placed 2 orders. One order was for dismantling or my Sleep Number Bed in order to move it to our new house and the other order was to have bed reassembled at our new house. I was told by the rep on the phone that both could and would be done on the same day. I received 2 confirmations by email, #** and # **. I gave the rep my cell number and told her not to have the drivers call my home number as we were moving and would be between houses. I also explained that the houses are only 7 miles apart from each other so we would be able to be at either house provide we had an advance call when the techs were on their way.

On 8-31-16 I received 2 calls stating that the service techs would be at the old house between 8 am and 12 pm and at the new house between 8 am and 12 pm and that we would receive call when the tech was headed in our direction. On 9-1-16 I had not received any call by 11 am so I called my voicemail for my home phone and found that the tech had left a message there instead of my cell as I had requested. My wife then went to the old house to meet the tech. The tech dismantled the bed and was going to leave when my wife asked him if he was going to follow her to the new house to reassemble the bed. The tech responded with “we only take the bed apart, another crew will put it together” and that they “had other jobs to get to.”

My wife asked him if we are on the list for later in the day to which he asked “are you at **?” When my wife said yes the tech then told her we were not on the list and left. My question here is how did the tech have our new address if we were not on the list?? At 11:15am I called customer service to inquire about this and was told that the tech should not have said that and also that I should wait until 12 pm before I call back if the tech does not show up. I called back at 1:30 pm and got another customer service rep and I explained that the service tech had not come to reassemble my bed. She put me on hold in order to reach out to the tech. When she came back on the line she said that she was not able to reach the service tech because he was not answering his phone but that she had left a message and someone would call me back.

At 5:30 pm I had not gotten a call back so I called customer service again and got another rep. She put me on hold so she could reach out to the service tech and when she came back on the line she said she couldn’t reach him but she left a message and someone would call me back. At 8 pm I had not gotten a call back so for the 4th time I had to call customer service. I got another rep who apologized and said she would try to rectify my situation. She also said I could go online and get instructions to put the bed together myself which I found somewhat insulting. I paid my fee to have this service done and I expected it to be completed. Also, I don’t know anything about a Sleep Number I10 bed with the comfort zone and motorized feature etc so I wanted an expert to handle the job.

At any rate, the rep put me on hold to reach out to the service tech and had the same results as the previous 2. She said she would call me back in the morning. So the first night in my new house my wife and I get to sleep on the floor while our $10000.00+ I10 bed is in pieces. On 9-2-16 the rep did call me back and said that unfortunately she could not get anyone to come out until 9-9-16 to reassemble our bed. I told her that was unacceptable and that she needed to get a supervisor involved. She said she would refund our charges and she would call us back. By 11:30 am I had not received a call back so I called customer service again and requested a supervisor.

After about 15 minutes a supervisor named Izzy came on the line. I explained my entire situation to him and he said he would reach out to service and call me back. He called back at 12 pm and said that someone would be at our new house to reassemble our bed the next day between 1 pm and 4 pm. He gave me his phone number and told me to call him if no one should up. I expressed my displeasure and having to sleep on the floor again but he assured me all would be taken care of the next day. On 9-3-16 no one showed up to reassemble my bed. I called Izzy and left him a message and as of right now I have not gotten a callback. My wife and I had to stop unpacking in order to reassemble our bed so we could sleep on it.

My frustration and irritation level with your company is high. As much as we love our bed if there was a way I could return it for a full refund I would do it immediately. This has been the most ridiculous situation I have experienced in a long time. Your people have not followed through on their promises or returned calls. If I am to believe your customer service reps the people that do the service work don’t answer their phones either. As I write this I have absolutely no confidence that I will get a response from anyone that has the authority to look into this issue and do anything about it.

On top of that everyone is quick to apologize but not so quick to fix the problem but since my wife and I reassembled the bed ourselves I suppose there is no problem any longer. By the way this is our 2nd Sleep Number Bed. We had one of the original beds and last year upgraded to the i10. In the 10 plus years we have had these beds we have never had a reason to call customer service and now I’m glad we hadn’t because I would have not bought another bed had I known your customer service was this bad. I sent an email to Sleep Number customer support that said essentially the same as I put in this review 2 days ago and have not gotten any response. Great bed, worst customer service I've ever experienced so beware.