Sleep Number

Everything about Sleep Number is great except the delivery confirmation. They claim there is no way to confirm all your bed parts ordered are at the hub warehouse when the delivery team goes to pick up your items until the day of delivery, yet you get several "delivery confirmation emails and texts...one of which you confirm you will be home...weeks before your delivery date. Our bed was delayed five weeks from original confirmation date because of this poor system of communication until I researched and found a way to speak by phone to an assistant to a CEO and voice my disappointment and hardships over the matter. They then were able to get us a delivery date three weeks later without a real guarantee it would even be delivered on that date. They promised to report the issue at the next staff meeting and I was reimbursed $200 + for accessories I had purchased to go with my bed.

The primary reason for the 10 can be summed up in two words: Elishia (in the Spokane store) and Cheryl, (who called from customer service). Elishia responded to my email within 10 min of it being sent and has been a solid gold asset to Sleep Number for her helping with an issue with a bed and a breakdown in the chat line contact. Her customer service is beyond reproach and well above what I expected or deserved. She has gone the "Extra mile" for me and deserves recognition for her efforts. There have been numerous emails back and forth and her professionalism abounds. She is a real credit to sleep number and represents the company in most positive way.

I would have loved to give the delivery team a five star rating. I thought that they were professional, knowledgeable and treated my home with care. The thing that bothers me the most was that the delivery team didn’t have on shoe booties that would’ve protected my floors and carpet in my master bathroom. In the days of Covid it would have been assuring that the delivery was not tracking in dirt and germs, in to my house from every house they delivered to that day. If this is not a company policy, it should be. You’re bringing something into the most private room in their house.

Our visit at the Sleep Number store in St Petersburg, Fl. was amazing. The sales lady helped us decide which mattress would seemingly best suit us. The delivery was perfect too. On delivery day, the team called and said they would arrive in 20 minutes. They were one minute early! They worked together so well, treated us and our home with the highest respect. The foot warmer was delivered defective. They noticed and made a phone call for a replacement. It will be delivered within two weeks and a team will be here to install it. We had to do nothing to make it happen! All taken care of it for us.

I made an online purchase on 12/23 of 2020. Never even sat on a Sleep Number bed. My wife actually had questions about the bed and I called the closest store to me which is in Columbus, Ohio. I called the store and asked the female that answered the phone that if my wife and I would come down if she would explain more about the bed that we have already ordered one but have so many questions. She advised yes, come to the store and she could explain more and would be happy to answer any questions. We so traveled to store 11036 store in Columbus, Ohio and met Rachel M. As we entered she was already working with a customer, I had paperwork in my hand which had the sleep number logo on it and she must have seen that because she greeted us as "I will be right with you, thank you for be a returning customer."

Loved the men that delivered the bed. They were professional and nice even though we were their last stop in a long day of deliveries. Also showed me how to use the app! Justin and wonderful man who was also a fireman, but I apologize I cannot remember his name (and he told me).

They were so patient with me! I think I called with three different questions before the delivery truck even arrived, but they never made me feel like a nuisance. They respected my home, my belongings, my pets, my mobility limitations and all my concerns. I couldn't have asked for a better delivery team!

The store was neat and well organized. James was professional and very knowledgeable about Sleep Number products. He took time to show me about the bed and demonstrated how it works. Purchasing one scheduling deliver was simple. No high pressure sales or upsale gimmicks. Thank you James.

Very professional and friendly. Very careful but also quick and knowledgeable. I could not have been happier with the set up. They took the time to explain the product and make sure that the bed was set up and connected. They also went to each setting to demonstrate the differences.

I had a great experience. It was fun talking to the salesman, John, about the old version of the Sleep Number Bed. We got to lay on the bed and feel the raising head of the bed and the foot. It felt GREAT...,