Sleep Number

The primary reason for the 10 can be summed up in two words: Elishia (in the Spokane store) and Cheryl, (who called from customer service). Elishia responded to my email within 10 min of it being sent and has been a solid gold asset to Sleep Number for her helping with an issue with a bed and a breakdown in the chat line contact. Her customer service is beyond reproach and well above what I expected or deserved. She has gone the "Extra mile" for me and deserves recognition for her efforts. There have been numerous emails back and forth and her professionalism abounds. She is a real credit to sleep number and represents the company in most positive way.

I would have loved to give the delivery team a five star rating. I thought that they were professional, knowledgeable and treated my home with care. The thing that bothers me the most was that the delivery team didn’t have on shoe booties that would’ve protected my floors and carpet in my master bathroom. In the days of Covid it would have been assuring that the delivery was not tracking in dirt and germs, in to my house from every house they delivered to that day. If this is not a company policy, it should be. You’re bringing something into the most private room in their house.

Our visit at the Sleep Number store in St Petersburg, Fl. was amazing. The sales lady helped us decide which mattress would seemingly best suit us. The delivery was perfect too. On delivery day, the team called and said they would arrive in 20 minutes. They were one minute early! They worked together so well, treated us and our home with the highest respect. The foot warmer was delivered defective. They noticed and made a phone call for a replacement. It will be delivered within two weeks and a team will be here to install it. We had to do nothing to make it happen! All taken care of it for us.

I made an online purchase on 12/23 of 2020. Never even sat on a Sleep Number bed. My wife actually had questions about the bed and I called the closest store to me which is in Columbus, Ohio. I called the store and asked the female that answered the phone that if my wife and I would come down if she would explain more about the bed that we have already ordered one but have so many questions. She advised yes, come to the store and she could explain more and would be happy to answer any questions. We so traveled to store 11036 store in Columbus, Ohio and met Rachel M. As we entered she was already working with a customer, I had paperwork in my hand which had the sleep number logo on it and she must have seen that because she greeted us as "I will be right with you, thank you for be a returning customer."

Last night was our very first night sleeping on our sleep number mattress. My husband and I have six children all under the age of eight. Needless to say, we are rather exhausted most of the time. My husband has been having some back problems lately so we decided it was time to get a new mattress. Once we set everything up and found our individual numbers, which right now just so happens to be the same number, we got ready to settle in for the night. My husband said that he slept pretty good overall. I, on the other hand, slept pretty decent myself except for the fact that I have a four-month-old and that makes it difficult to sleep. But I would say that so far night one was a success! I very much look forward to nights two and beyond. Both my husband and I currently are at 65 and that may end up changing as time goes on.

When we went to the Sleep Number Bed Store, we were caught up with Jeremy T. He did a very good sales pitch, which I told him lol. He went over everything thoroughly well. He not only sold us a bed iLE Limited Edition, he sold us a mattress pad and set of sheets! Tina and the other sales girl (I can’t remember her name, I didn’t talk to her that much) but they all three are Extremely NICE and HELPFUL people. They do their jobs well. I got quite unraveled over the delivery but it got taken care of about that and even got 500$ taken off my bill for that. Thank you very much Sleep Number. By the way, We Love Our Bed! We haven’t woke up being stiff in the mornings anymore. That is Fabulous as we’re old and have arthritis and bad backs and I’m absolutely astonished as to how this bed relieves pressure. I am definitely letting everyone know how wonderful this bed already is for us. Thank You, Annie ** & Randolph **.

Gentlemen were very professional, and took time to explain everything about the set up and use of bed, would definitely recommend them!! Answered all the questions we had, removed all packing materials and were very efficient! They called ahead of time to update us on the delivery time and were right on time.

Being 75 years young, I've tried many types of beds. Hands down, this is the best. The setup was awesome, the people every step of the way were just great. My neighbors/friends, recommended Sleep #, and I'm glad they did. I can't imagine ever going back to another brand. However, if Sleep Number comes out with a new one down the road, I'd look at that for sure!

I have the i8 smart bed and it is amazing. All the functionality I want in my second Sleep Number bed. Unfortunately, this bed has more memory foam on top than was explained to me. It has now broken down after 1.5 years, making a permanent indentation in the top of the bed. I wish the memory foam could be removed.

The delivery team arrived on time. They were courteous, pleasant, respectful and knowledgeable. The whole delivery operation was fast and neat. They took the time to explain the operation of the bed functions. I would definitely recommend Sleep Number. From the sales team to the delivery team all five stars.