Sleep Number Reviews

Horrible customer support. A ten thousand dollar bed, and I have to pay $300 when the pump dies. If this were a $2000 bed, I could understand. When we purchased the bed, the store really talked up the long warranty, but they don't tell you it's only for two years, then money starts coming out of your pocket. If an air chamber goes out, I might as well trash the bed and buy a regular mattress. I've recommended Sleep Number to so many family and friends, but no more. Now that I look, I see so many complaints online about your poor customer service. Now I'll be among them telling people not to trust your product. Great mattress as long as you don't need support. So disappointed.

Terrible experience. The bed is hurting our backs so we tried to return within the trial. My husband was sold an extended warranty period to try a mattress topper. We liked it at first but had actually made our backs even more achy. We called on the final day of the extended trial through 5/2, a Saturday (messaging says call anytime) to find their customer service center closed with no voicemail system and an email box that is not monitored. When I called again the following business day, they declined the return. We don’t want this bed, it hurts our backs and already tried to return. Please take it back.

I bought i8 and FlexFit 3 bed 4 years and have had so many issues over the years. Bed adjustment is the simple biggest problem. It frequently doesn't work, gives me an error message and have to reset the bed. I called the customer support numerous times, they just tell me to reset the bed setting and blame the problem on server outages, software updates and bad weather. This was an expensive bed and I shouldn't have to go through so much troubles. They told me it is what it is and just reset and recalibrate when required.

Worst bed I've ever been on and the company itself is scam artist. These mattresses that you pay thousands of dollars for are horrible. It's literally a air mattress with a thin layer of cheap foam on the top and bottom 1 inch thick. Sales people seem to be trained to say the most misleading statements. They say the bed is refundable but fail to tell you the base that cost more than the mattress isn't. Customer service lies to you blatantly about the bases being made by a 3rd party. Lie they design and manufacture the bases themselves. It's the only way they can make money.

Worst purchase I have ever made. Regret this bed, Go Tempurpedic! Spent 6000.00 on a bed with a so called 10 year warranty. LIE!!! Totally bait and switch! Bed is barely over a year old, one of the chambers is losing air. I called customer service, troubleshot the cause, the air chamber was not holding air. Called them back assuming this has to be a warrantied part.... wrong!!

My husband and I purchased a bed in 2023. Sleep Number refuses to help me refresh the app because he used his name to purchase it for us with OUR MONEY. Yes, we are still married and we both work. I have been sleeping on a terribly uncomfortable bed for months, one that WE paid nearly $8K for. Just because he placed the order, didn't make it HIS bed, it is OUR bed. It was comfortable, but no one will help me refresh the app.

I had a Sleep Number till the divorce. So I went, bought new one. Two months ago and now delivery has been changed 4 times. Had to switch my account back to my name. Called customer service, they say, "We don’t see any other delivery days that been switched." Even though I have the confirmation texts. Now they want me to take another day off work to get the bed almost 3 months after ordering. How often can I lose money at work to wait only to not get delivery. And in between all this one time I had Sleep Number call for a confirmation and I asked for the date of delivery, well that day came and went, no bed.

Would give 0 stars if it was an option. Bought the top of the line, best Sleep Number bed, Cal King, adjustable bed for $13K. Salesperson told me it's 0% for 36 months. After getting the first bill, I noticed there's a 2% fee added to each payment. When I inquired with the finance company, Synchrony Bank, I was told, yes, there's a 2% fee. It's not interest. I explained in California the Truth in Lending disclosure (which I was not even given) is required for every loan. In addition, at the bottom it says in very small print "36 months no interest 2% fee". This is deceptive verbiage in California. The words "no interest" and "2% fee" are mutually exclusive terms, and cannot be combined. It should read "2% interest for 36 months". I'm still fighting to get my 2% charge back. It turns out to be almost an entire payment over the 36 months.

Bought first Sleep Number bed over twenty years ago. Bought two more since then with no problems. Went online to purchase another one that offered free shipping and a good sale price. Completed order, was satisfied with the price, but the online system would not complete the order, rejecting my perfectly good Visa card in good standing and suggested I call for customer service. So I did just that. The rep redid the order and came up with a price about $1,000 more. Treated me like I was stupid and must not have ordered the same bed (trust me, I did order the same exact bed).

Instantly regretted buying a Sleep Number mattress. We went to our local store and were sold a mattress and an adjustable base (we were never told that the base is nonrefundable) so be sure to read the fine print that they don’t give you until AFTER the purchase. They delayed our delivery by several weeks. We were also told that it would work with our current 4 poster bed that I told the sales lady was pretty high off the ground. My husband was there for the delivery, if I had been, I would have sent them packing. The adjustable base does not fit in my bed frame, they just left it sitting on the slats so the legs of the frame are suspended in the air. The weight of the base is on the wooden slats!