Sleep Number

Last night was our very first night sleeping on our sleep number mattress. My husband and I have six children all under the age of eight. Needless to say, we are rather exhausted most of the time. My husband has been having some back problems lately so we decided it was time to get a new mattress. Once we set everything up and found our individual numbers, which right now just so happens to be the same number, we got ready to settle in for the night. My husband said that he slept pretty good overall. I, on the other hand, slept pretty decent myself except for the fact that I have a four-month-old and that makes it difficult to sleep. But I would say that so far night one was a success! I very much look forward to nights two and beyond. Both my husband and I currently are at 65 and that may end up changing as time goes on.

Roxy at the Conyers store was my salvation!!! I was trying to order a mattress pad cover using my rewards $$. I was unable to locate my rewards number to apply to my order. I first tried chat. It was useless in this case. Got "Alanna" who seemed oblivious to, and uninterested in my problem. On a whim, I decided to call a store. So glad I did and so glad of it!! Roxy was absolutely professional and totally helpful. She immediately picked up on my angst about the confounded chat encounter and immediately provided assistance in locating my rewards $$ and accommodating my order. I am a senior citizen and do so much appreciate an competent worker/employee. Thanks Roxy!!!!

They did every thing to help me get it up the stairs. Some damage was done to the wall [sheetrock]. If I could get some help with that it would be great. Thank you Ross **. They did a very good job trying to help me.

We are very pleased with the sales at the Florida Mall. The only thing I would complain about is the delivery fee. $199.99 is a lot for the amount of time it took them that was ridiculous. We only had the bed/mattress delivered. We already had the bed and the frame put together. They were done and gone in 30 min. I did feel the lady that called me to tell me the delivery team was in front of my house was rude on the phone.

I have had my split King for 5 yrs and one side will no longer stay on the movable platform. This leaves a large opening in the center between the two mattresses. Many things fall through this space such as remote control both the TV and the bed, and sometimes the dog. I have called for help and was told to check the alligator clips that hold the mattress cover to movable frame. They have ripped through the mattress cover so no longer holding the bed in place. The warranty covers 60% of the cost at this point, so the cover cost to me is $503 which I feel is exorbitant for the poor quality of the product. I have always liked the bed for comfort and recommended it to many people. But this poor quality aspect and the high cost of replacement is disturbing.

The communication as to when they would arrive was great. When the technicians arrived they were very polite and professional.... they treated my home with the utmost respect. Wore masks, kept social distance all while working fast and efficiently. Outstanding work!

My sleep experience has improved greatly since using the new 360 bed. Slight life at the head has cured a snoring problem and with head and foot raised, reading is a pleasure. The responsive air feature also smooths out the pressure points.

Every time I am given coupons they NEVER work when applied... I have had to call the 877 number and wait forever or use the online chat. The customer service is terrible... I spent over 40 minutes with a rep yet to not have the referral coupon code work. They are a bait and switch company... I have spent over $15,000 on beds...was going to buy another but I will find another company.

A few years ago we bought our Sleep Number bed and have enjoyed it and had a good experience when we purchased the bed. Recently one side started losing air, we did all of the troubleshooting tips and it was still losing air. One of the driving factors to purchasing the bed was the warranty, today I chatted in with support and they let me know that for a new chamber it would be $105 plus shipping and tax. I have had the bed less than 4 years so I thought it would be less than that. When you spend that much on a mattress you don't expect to have to put more money into it for many years or at least that was my expectation.

Holy cow! My wife and I had the best night sleep in years. When we got out of bed this morning, we both felt great. The bed did everything as expected. We are extremely happy with our new Sleep Number bed.