Sleep Number

Everything about Sleep Number is great except the delivery confirmation. They claim there is no way to confirm all your bed parts ordered are at the hub warehouse when the delivery team goes to pick up your items until the day of delivery, yet you get several "delivery confirmation emails and texts...one of which you confirm you will be home...weeks before your delivery date. Our bed was delayed five weeks from original confirmation date because of this poor system of communication until I researched and found a way to speak by phone to an assistant to a CEO and voice my disappointment and hardships over the matter. They then were able to get us a delivery date three weeks later without a real guarantee it would even be delivered on that date. They promised to report the issue at the next staff meeting and I was reimbursed $200 + for accessories I had purchased to go with my bed.

I would have loved to give the delivery team a five star rating. I thought that they were professional, knowledgeable and treated my home with care. The thing that bothers me the most was that the delivery team didn’t have on shoe booties that would’ve protected my floors and carpet in my master bathroom. In the days of Covid it would have been assuring that the delivery was not tracking in dirt and germs, in to my house from every house they delivered to that day. If this is not a company policy, it should be. You’re bringing something into the most private room in their house.

Our visit at the Sleep Number store in St Petersburg, Fl. was amazing. The sales lady helped us decide which mattress would seemingly best suit us. The delivery was perfect too. On delivery day, the team called and said they would arrive in 20 minutes. They were one minute early! They worked together so well, treated us and our home with the highest respect. The foot warmer was delivered defective. They noticed and made a phone call for a replacement. It will be delivered within two weeks and a team will be here to install it. We had to do nothing to make it happen! All taken care of it for us.

I made an online purchase on 12/23 of 2020. Never even sat on a Sleep Number bed. My wife actually had questions about the bed and I called the closest store to me which is in Columbus, Ohio. I called the store and asked the female that answered the phone that if my wife and I would come down if she would explain more about the bed that we have already ordered one but have so many questions. She advised yes, come to the store and she could explain more and would be happy to answer any questions. We so traveled to store 11036 store in Columbus, Ohio and met Rachel M. As we entered she was already working with a customer, I had paperwork in my hand which had the sleep number logo on it and she must have seen that because she greeted us as "I will be right with you, thank you for be a returning customer."

Last night was our very first night sleeping on our sleep number mattress. My husband and I have six children all under the age of eight. Needless to say, we are rather exhausted most of the time. My husband has been having some back problems lately so we decided it was time to get a new mattress. Once we set everything up and found our individual numbers, which right now just so happens to be the same number, we got ready to settle in for the night. My husband said that he slept pretty good overall. I, on the other hand, slept pretty decent myself except for the fact that I have a four-month-old and that makes it difficult to sleep. But I would say that so far night one was a success! I very much look forward to nights two and beyond. Both my husband and I currently are at 65 and that may end up changing as time goes on.

My only issue was they forgot to remove a portion of the previous air pump and I had to dispose of it on my own.. Sorta and if they weren't paying a lot of attention and explaining the remote to me was rather Weak and Undetailed... Otherwise all was good.

Everything went great! On time professional. They said it would take up to 2 hours to install. It took probably 45 minutes or less. I am enjoying my new mattress very much. Sleeping a lot better now. I found my sleep number to be 45.

Our experience at this Sleep Number store was very satisfactory. Both the manager, Monique and the salesperson, Carlos who helped us that day were very professional, friendly, very patient and willing to help us. Even though our plans were just to go look at mattresses, we ended up buying one just because of their customer service! That says it all!

On time and courteous! I couldn't have asked for more! My delivery team answered all of my questions, and gave me the time to vacuum where my old bed had been. After they set up my lovely new bed, my remote was explained in detail. I certainly appreciate their service and would recommend Sleep Number to everyone! Plus they took all the packaging with them! Thank you both!

I purchased a bed, sheet set and mattress protector back in May. Was initially advised that the sheets would arrive within 2 weeks and the bed would be delivered at the end of June. Although I have received the bed, I have yet to get the sheets/mattress topper despite my multiple calls and emails to get this resolved. I am purely just trying to return the bed because I have run out of patience purchasing a $8,500 bed I cannot use (it is a split top so I have to use the SN sheets). Now SN is trying to bag me for pick up fees and the cost of the base highlighting that was in the contract I signed. As far as I am concerned, SN did not fulfill the contract I signed so the entire thing becomes null and void. I would not recommend, the cost alone is not worth this level of hassle.