Sleep Number

I explained to her that I was told between 1:00 - 5:00. It was not even 1:00. I was at therapy. I told her I would be there as soon as I can. She said they can only wait 15 min. They would have to leave. I told her again, "Well mam it is not 1:00 yet. I still have time." She said I will have to hurry or I would have to reschedule. I explained I will be there as soon as possible. The guys were nice about it and they explained they only had one more delivery after me that it was fine. I would suggest that the people calling you should be nicer to the client. I am disabled at this time and I could not just rush like she wanted me to.

We decided to purchase our new bed due to some health issues for both of us. My wife just had a cervical fusion and also has some vertebrae fused in her lumbar region and doesn’t sleep well, normally. She also watches TV in bed some days. I have some issues where I need to elevate my feet. There seemed to be a very good sale on the iLE mattress, so we decided to buy the split California King with the Flexfit 2 adjustable base. We can independently adjust our heads and feet, so both of us are comfortable. My wife has been using the Zero G setting and is sleeping better than she has in years. I find the bed to be very comfortable.

We recommend Sleep Number beds to our friends and relatives regularly. They are expensive, but all of the literature speaks to the importance of sleep in healing! If you are going to spend a quarter to a third of your life in bed, wouldn’t you like to be comfortable? We spent multiple thousands of dollars on the first four beds in our marriage. They lasted us 20-22 years. Our first Sleep Number has lasted 10-11 years and is in our guest room, where I expect it to serve us well for years. Our new bed has a 25 year warranty. I hope to outlive that warranty, but I will be in my early 80’s by then. I’m not sure why anyone would buy another brand?

The quality of the Sleep Number is great and the mechanism that makes it come up and down works fine too. Our puppy got under there and chewed on some of the wires but my husband was able to put it back together with no issues. So, it’s very nicely made. We love our Sleep Number, and we told a couple of friends about it when they were looking for a new mattress. They eventually bought one as well and thanked us very much. We had a special phone call with them just to go over some of the things that we’ve liked with our bed.

Every time I walk into a store, I would say, “I should work here because I can sell your product.” I joke about it, but I do appreciate the product, and it does help. The mattresses are comfortable. I love it. It’s an investment. I already spent $10,000 in a bed. Now, I just spent another $10,000 on a bed. So, I'm spending a lot of money on the product. But in the end I’m finding that all the products that I get from Sleep Number are good products. In the end, you’d be happy with whatever you got. I’ve never had a bad experience with their reps. When I go to the store, it’s fun. We enjoy going in there because we joke over, like we look up our account, and they're like, “Oh wow.” It’s like we buy everything. I’ve had my pillows from there. I enjoy the associates. They're fun.

The delivery people are always very helpful. I was out of town when this last bed came. But my husband was here, and he said they took the old bed down, they put it up in the other room, and then, they put the new bed up. So, I have zero complaints. Whenever I need something, I just can’t go into the store and get it, necessarily. I can normally get a blanket, but with a remote or bigger things, I have to call customer service and that’s fine. But then, it’s two weeks for things to get delivered our way. I understand it’s probably their business model, but that delivery time frame is very long for just something simple as a remote.

Extremely unhappy, I called the local store.and the person in charge told me that was ridiculous and to call customer service back and ask for a manager for the refund. I did just that, called....waited another 30 some minutes to get through and was treated like absolute crap by the 'so called' manager. She told me that we didn't qualify and to look at the website. I explained that 3 people at the local store told me to call and she crassly told me no, there was no special and to quit yelling. I told her I wasn't yelling, I had spent 3 hours off of work trying to sort this out and she hung up on me. I will be calling my local store to cancel my $9600 order. Best of luck to all the customers out there.