Sleep Number

My wife and I were having some discomfort in our hips because we’re side sleepers and we thought it would be good to try the Sleep Number bed. We’ve had one years and years ago, but that was very different than what we bought this time. Their sales reps were terrific and very helpful. We scheduled for home delivery and the guys who came out were fantastic. We like the bed a lot. Since using it, there's been a big difference.

Greg, from the very start, was 100% PROfessional! This dude knows the Sleep Number Brand, better than the infomercial! What was so cool about this purchase was the process of experiencing the bed while having a knowledgeable employee to interact with. If we had a question, Greg had an answer. While laying on the bed, I could look up at The visual proof that showed the before and after images of my back. When I first laid down, The Sleep Number was set to 100. At this point, I felt comfortable to be completely honest. Greg lowered the setting and I began to feel like I was closer to being in my hammock back home. After some tryin' time, I ended up with a number 30. Then Greg adjusted the Sleep Number back to 100 and it felt like I was laying on the mofo ground. Anyways, The Sleep Number Bed is a bed worth checking out. Oh yeah, the warranty ain't bad either.

I am unhappy with my Sleep Number Bed. I am in the process of trying to return it. YOU CAN ONLY RETURN THE MATTRESS. THEY WILL NOT TAKE THE $3000 BASE. Please know that before "trying" the bed. I would have never bought it had I known this. They have the legal bases covered. I just don't understand if you have such a great product why the trickery? Put on your website that the base is nonrefundable!

The people at the Monroe, LA store where very helpful in finding exactly what I needed to help ease my back pain. My sleep number is 40 and it still amazes me how it has really improved my sleeping experience. Thanks again to the people at Sleep Number!

I have owned my Sleep Number bed for about 3 years and absolutely love it. We are building a new house and I'm living in a travel until the house is complete. That is why I am purchasing a bed for my travel trailer.

Seriously, we've only had our new bed for 2 days. We are both really surprised at how well we've both slept. Hmmm, I honestly can't find anything to gripe about! Lol. Although it is very early to give a true test, we are very happy with how easy and fun the buying process was. We had a great sales associate, Mark at the Denton Texas store. And the two young men that delivered and educated us were very kind and friendly and it was a pleasure to watch them do the setup. It was as if they do this every day. Lol. They were very professional and fun with the whole set up and instructional process. They honestly made me think that I might want to work for Sleep Number!

I purchased my original bed in 1998 when they were still branded "Select Comfort" and I absolutely loved it. I recently purchased a replacement because I lost the first one in a fire. I cannot believe the advances that have been made by Sleep Number! My new P6 360 best is absolutely amazing! The new bed not only has adjustable firmness but it actually "learns" your sleeping habits when you use the "Sleep IQ" program on your smart phone or tablet. Combined with the new comfort layers on the bed top, this bed truly blows the competition out of the water!

We purchased an i10 360 smart bed in late April and have had constant issues with the bed controls. Customer service has been difficult to work with in resolving these issues. They send technicians to fix the bed and as soon as they leave the problem arises again. Their solution is to unplug the bed and wait 10 secs and plug it back in again while removing and re-inserting the remote batteries. I am beginning to believe that this is a dumb bed! Customer services blames the problem on the base manufacturer who says the error codes are not coming from their base component but coming from the mattress controls.

We purchased the Sleep Number bed and openly explained to the salesperson that we were moving overseas. I voiced concern over needing to make repairs of any sort. We were assured we would be able to get repair parts overseas. After a week of sleeping on the bed we are not satisfied with our purchase. The other part the salesperson left out is we have to sleep on the mattress for 30 days before return. Unfortunately that will not leave us with enough time to test drive another mattress.

We got our second Sleep Number bed and we've had it for two months now. We like the new technology. Our older bed had everything on the floor and wires all over while the second one has all the wires on its sides and on the head. It also lets me know how I'm sleeping and gives me suggestions on what to do. We dealt with everybody at the Sleep Number store and they were excellent. Also, the delivery team went above and beyond their job. Our Sleep Number experience has been fantastic.

SleepNumber 3000 - There is no quality control and quality assurance at this company when ordering a head rise. They would not issue a refund on the lift part of the bed ($1800) or make us whole by giving us the plastic foundation that they took away. The head rise addition makes your back break in the morning. The case manager said that's impossible.

We are a first time Sleep Number purchaser. Their Delivery service was prompt and professional. We were contacted approximately 1 hour prior to delivery. And installation went smoothly. We were totally satisfied with our first night on our New Sleep Number P5 mattress. Here’s looking forward to many nights of good sleep!

Good Evening, Over the past few months I have been educating myself about mattresses in order to make a smart purchase. I have MS so there were multiple reasons I made your Sleep Number my final decision. My Wife and I visited your store on the Boston Post Road in Milford CT on July 7 2018. We were immediately approached by Randy who was to be our sales representative. As a Manager at a BMW center I understand the importance of creating an experience for your clients. Your facility is wonderful and exactly what I would expect to make a client feel comfortable during the process. Randy should be considered an asset to your Company as he exceeded my expectations.

This P6 really isn't working for me. With Sleep Number at 90, my lower back is really sore in the morning. When at the store, my recommended setting was 100, though that seemed a little too firm so lowered to 90. After a week, the lower back pain was getting worse. Talked to a comfort specialist and also went into the store again, this time they recommended a setting of 40. Tried that out and was even more restless in bed and took a longer time to fall asleep than with the higher setting. Now the middle of my back is sore. Don't like the wave or waterbed motion when I move in the bed. It really doesn't feel much different than a $50 dollar air mattress. Have no confidence that I will ever get a good nights sleep in this bed. Will be returning this bed, and going back to an inner coil spring mattress, in which me and my wife sleep much better.

We’ve been using Sleep Number bed for 2+ years, and the strong rubber odor that comes with it still hasn’t gone away. On the contrary, the smell seems to be getting even worse, making my wife and myself hard to fall asleep on it. In the beginning we’ve used a waterproof bed sheet to cover the bed so the smell wasn’t as strong, but we could still smell the rubber so we wanted to do something more, and that’s when we put the chamber outdoor for weeks hoping the smell would go away, but none of it did. What’s worse, we don't know if the chemical is toxic. Moreover, the smell seems to stick and it’s all over our bed sheets, comforter, pillows, and clothes now so our whole bedroom is still filled with the rubber/chemical odor even without the bed.

Last Saturday chat room assistant was very helpful, walked me thru process of troubleshooting to try and reinflate bed. In end after several attempts to fix problem it was determined a replacement pump was required. Agent asked for address and confirmed delivery would be received by Tuesday 3rd July. Chat call ended. Third of July came and went, no delivery. 4th of July being a holiday so thought perhaps shipping delayed for this reason. Called SleepNumber at 888 number today 5th of July and Agent Cathy was very apologetic but pump had never shipped.

Great experience so far, sales agent Trini was great, she stayed late to make sure my order was completed so I didn’t miss out on the great sale. I’m excited to receive my new bed and on my birthday was a bonus.

I'm going to take full credit for this one. I should have done some more research first. We ended up getting roped in by a salesman at a store because my wife and I were extremely uncomfortable on our old mattress. We were told that we got a "great deal" on one of their "sales" but ended up paying just under $5,000 for a queen mattress and adjustable base. We've had it for a little over a year now and still have about $3000 left to pay off. And we are just as uncomfortable as we were with our standard spring mattress. Just a lot more broke! The delivery process was terrible. Late and very rushed. The worst part is - NO REFUNDS! We were ready to give it back about after a week, but we didn't take time to read the fine print. If you're looking into a Sleep Number, please save yourselves and run!

My wife and I have been wanting a new mattress for a while. Our old mattress was 15 years old and so it was time for a new one. And in thinking about what we would want, we wanted to make sure that it was adjustable, that it set our needs and everything. And that also we could have her side and my side to be different because we don’t have the same preferences. So really, Sleep Number seemed like the only solution. And with the 25-year guarantee, it’s like this is the last bed we’re gonna have to buy.

Excellent experience at the store and with the sales person (Janice) and the manager. I highly recommend the store at Clearwater Crossing in Indianapolis, In. They are knowledgeable and work with you through the entire process. From the bed to pillows to bedding and always have your comfort in mind!

Best Bed ever. Has everything always wanted. All sales representatives were great when I arrived. They never tried to sell me anything that I did not need. Delivery was on time and after installing bed they explained all features until I was comfortable.They even made sure app was set up on my phone. Great company.

My parents were upgrading their bed and I had a bed that hurt me. We got two Sleep Numbers and the beds are comfy. I don’t hurt when I wake up and the overall quality of the bed is good. The sales reps also gave us all their undivided attention and the delivery team was on time too.

Samantha ** Was very professional and explained everything to me. She answered my questions and made my experience buying this bed a great one. She did a great job. I would recommend anyone wanting to buy a new bed to get a Sleep Number bed in Rancho Cucamongo.

The associate I talked with was very knowledgeable and made me feel like my problem was important. The associate was very quick to find the parts I needed and to make sure of the problem I had. She was very considerate of my problem.

Representative was very thorough in trying to help find my account. She also went to the archives for more information. She was very thorough and patient with me. (I have M.S. and have trouble with my words coming out.) She was wonderful. I can't find my order number. But, I believe her name is Trucell. I would hire 100 employees just like her to run any company that I may own one day. Kudos to her and your H/R department for snagging her. She deserves a raise and a promotion. Thank you for the opportunity to let you know about my experience.

Worst bed ever, glorified blow up mattress. Back has hurt since first day we got it. Do not think it is right that you have to pay for delivery and pickup if not satisfied. Now out almost 500.00 just for trying the bed. Very dissatisfied. Felt great in store, not good at home actually sleeping in it.

In 2007 I bought a two-chamber queen size bed. Switched it to a single chamber in 2011 and they want a pro-rated from 2007. I will no longer recommend this bed to any one and I will send a message across my email and Facebook.

We were recently disappointed with our experience and lack of resolution from a recent delivery of a queen size mattress and adjustable base. We had two issues: 1) Upon delivery the base and bed would not fit up our stairs. We later learned from those delivering that this is happening very often on the queens beds as a result of a new design in the bases that make them bulkier. We were not warned of this in advance. They offered to take it apart to fit it in but would have to null the warranty. Upon calling customer service we were simply offered to instead buy a king size bed.

As with anything parts do wear out. After 10 years of service our adjustable frame became defective. We were worried that a replacement would not be available so we were pleasantly surprised that indeed Sleep Number did have a replacement. Not only that we were treated like family. Part received, installed, had a problem, tech center walked us through a simple step and... WaLa. Best service and product. Buy it, you will not regret it.

I was hoping for the positive experience the salesman had indicated. But when the bed was delivered, it has a huge gash in the foundation from a fork truck. It was clearly damaged even before the box was opened, yet it got pushed through the supply chain and was delivered damaged. Then I had to wait 2 weeks to get another one. In the meantime, my wife and I had to sleep in the guest room since we had gotten rid of our old bed. I told them the 2nd delivery had to be late afternoon, and was told no problem. Today I was told delivery was at 10 a.m. -- I am not going to be in town and told them that at the outset. Now to get the 3rd delivery I have to wait another 2 weeks. This is absurd. I am regretting the purchase and I don't even have the bed yet.