Sleep Number

That was not the first bed that we looked at. But once he understood our sleeping needs he stirred us toward the bed that was the best bed and that was very helpful. My husband was afraid that if we didn't get the Split King, then he would disturb me if he was moving the whole bed. That was a very, very good point that Robert brought out. So, if Rudy puts his in the snore position, I don't even know it. It never disturbs me because my bed is completely separate.

After we went to the store the first time we went home and thought about it and Robert waited a couple of weeks and told us about a promotion. I told him I was sorry we hadn't called him back. I was glad he did that because then we made the extra effort to go in, talk with him again and by then, we made up our mind of which one to get. He helped us with our pillows and was very patient. We appreciated that.

Robert had assured us that the delivery team would give us a couple-hour window, and then before-they're-coming window. We live in the rural area and I wanted to make sure that they would get here. Robert said they deliver all over and they were here on time. The delivery team called me that morning. We moved our bed out and put it into the living room. We passed it on to one of our sons because it was steel and still in good shape.

When the men got here, they had just the bed frame, and they were ready to put it together. They were very nice. I was having a senior moment. I didn't move the tools on my furniture, without something under it and they were very understanding about that. He let me lay something down, so he could put his phone and other stuff. The youngest man explained he synced our phone with the Sleep Number control. Robert did that too in the store initially, and then this man followed through with whatever else needed to be done. By then the bed was in place and he could finish up. We read all the instructions but it was still helpful that he did it. They cleaned up and they were on their way in an hour and 15 minutes.

I have found, the best way to make the sheets is to put each side on the mode for "read." Do it one at a time, in that way, you can tuck the fitted sheets under there real good. I can manipulate the sheets better. I love the sheets and it has good pillows. It's really been a good experience. We're in our 70's and I'm assuming this would be the last bed we buy. We had to consider too that they stand behind their product. Rudy said we have have 30 days to bring back the first pillow that we brought home. We did have to take his pillow back because it wasn't comfortable for Rudy's neck. That went really well. I also know that if there's an error, if something happen under that bed that was electrical, or whatever, Sleep Number is gonna respond. So that's a good feeling too. Several years ago we gave a coupon to friends of ours at church. And they used the coupon to buy a Sleep Number bed. We tried to pass on the good effects of it.

My experiences with the sales professionals at Sleep Number have always been really good. The only recent issue that I have had is I called the Novi, Michigan store a couple of times, but I got an answering machine instead of a person. They said if I left my number, somebody would call me back, but it was a little odd. After two or three times of doing that and not getting a callback, I contacted the Canton store and they answered right away. Otherwise, the people at the Novi store were really good and very receptive. There was a guy named David who works at that store who has been extremely helpful to me. And the guy at the Canton store too was Johnny-on-the-spot. He called me back about three or four times.

The mattress that got delivered for my friend’s mom got delivered to my front porch, but that was the UPS. I bought the adjustable bed frames separately for my current mattress and the delivery people delivered the bed frame and set it up for me. I would never buy another kind of bed. It is stupid to invest money in something and then have to buy a bed every four or five years. I had my first one in 1998 and I was gonna buy the whole new system when I went with the adjustable bed frame, but I thought that I would really be throwing away a bed that’s still very good. I was in the store trying to look at the new beds and somebody was trying to buy another one, and he offered to buy my 1998 bed from me while I was in the store. I said, “Nah, maybe not.” I’m a really strong proponent of Sleep Number beds. I tell everybody that I can’t imagine anybody buying anything different.

The saleswoman was great. She walked us through everything, showed us the benefits, how to find our Sleep Number, and how to do all that. Everything was pretty smooth and relatively easy. She seemed very knowledgeable. She had good talking points. She just told us about the bed, the different models, the pros and cons, and what specials were available. She let us try them. She really allowed us to make our own decision. She wasn’t really pushy about selling us on a certain model.

I find the Sleep Number good. The only thing that we have commented on is having the two twin beds is slightly uncomfortable at times because they’d push apart and there’d be a little bit of a gap. I don’t even know if getting a box spring set would make a difference. I understand that I'd be able to elevate the head and elevate the legs, but I'd still always have those mattresses pushing apart. ‘Cause we'd have a kid come crawl in the bed, and the next thing we know, I wake up in the morning, and my kid’s stuck in the crack between the beds. If I scoot over near my wife, the beds are pushed apart under my weight. So, I don’t know if there’s something that helps with that, but that’s about the only real annoyance we found with it.

I really enjoy the sleep I get with the Sleep Number. I do believe that’s improved. We have the one where it actually tells us how we slept through the night just with little analysis, so that’s nice. I compare that with my Fitbit’s sleeping and the Fitbit’s a little more accurate obviously because I wear it, but it’s just interesting to compare with the two. And they’re usually pretty close.

Overall, the quality, I find well. I have to learn a couple of tricks though about how the inflation of the mattress works. One thing the saleswoman touched upon was we need to inflate it up to 100 every day. I think it does that because it helps calibrate the machine. She didn’t really explain that part of it, I just assumed that it gives it like the base to work off of through the night. The IQ Sleep, where when you’re sleeping you turn over, it’ll inflate, deflate, whatever it needs to do to maintain that number, took a little bit getting used to. My wife and I both have switched that on and off to see if we could find a difference with it.

But there are different things. My wife tends to not inflate it every day, while I do typically. And she often complains about it, and I’m like, “If you don’t inflate it to 100% percent, it doesn’t know how to deal with it." So, I end up secretly inflating hers when she’s not paying attention. But overall, we’re very happy with the purchase.

The guy at the Sleep Number store in Maplewood, Minnesota was very good. I’m a retired Director of Procurement, so I spent my life at sales working with sales people, and this guy was a little different but very effective. He took us around and showed us the different models, and I laid on each one and tested them. He insisted on showing us how the big king size bed allows us to tilt the bed up and down. He did a great job and we now have our third Sleep Number bed. We purchased only the bed because we already had a base and besides that, the bloody thing costs $3,500 for just a mattress. Our original bed was not even a Sleep Number. It was called a Select Comfort and it didn’t have the electronic controls and everything else. It had an air pump that was hooked up via wires and it was noisy. So, we went to a very new model that is more advanced and we did good.

Normally, I would pick the bed up myself, but I had a leg amputated three years ago, so there are a few things I haven’t learned how to do yet. I figured I’d just pay an extra and we scheduled a home delivery. The bill for home installation wasn’t all that bad and we paid it. I was at work when the crew delivered the bed and my wife said they came in, took the old mattress apart and put it in the junk pile. Then they installed the new mattress and everything was good.

This new bed is a little quieter to operate. It has some of the features that Sleep Number occasionally likes to taunt, like we can get a report on how we sleep and all that stuff. It’s great. I love the bed and my wife says her back is better because of it.

I have been intrigued by some of the new extremely high density foam beds because they tend to be very flexible, which is something that people need. But I used to sell mattresses years ago and I’m not convinced that the inner spring mattress is the right answer in the long term. I had a bit of a lawsuit five or six years ago with Select Comfort when somebody made a mistake along the line, and it had to occur at Select Comfort’s corporate offices. It caused a little bit of a credit problem for us. We got it straightened out, however, and it was all taken care of. But even though I was kinda crabby with the company for a while, I was never crabby with the product. I’d recommend the Sleep Number bed. The product is top-notch great and I can’t imagine a better bed.

I gave a previous bed to a friend of a friend and ended up having to replace the pump unit because the controller screen had gone dead. I got on the phone, got a hold of somebody, we got one chosen out and lined up all the details. I was very clear that I was paying for it and that they should bill it to one address but it needs to be shipped to another address. The order confirmation comes through a few minutes later and I saw they didn't get the address situation worked out correctly. So, I called back in, had that adjusted, it was confirmed that they’d gotten it right, and it was all done. I called in about two weeks later because I still hadn’t received it. I was told the order had been cancelled the next day for no apparent reason and they had no explanation as to why. The gentleman I was dealing with was unhelpful and all he wanted to do was help me place an order again.

Since it was an anomaly in their system, I asked them to get it there quickly instead of having to wait another two weeks for it. It was a very frustrating situation and I had no reason to believe that there was still an issue. Also, our latest unit only has one remote and I can never find it. So, I end up having to fire up the app on my phone to control the bed. I know that the air pressure is controlled with one module and the tilt is controlled with another module. So, the phone has no problem connecting to the bed to air the mattress up and down, but to tilt it, it has a very hard time and it tries to tilt the bed several times. It’s still relatively new tech but it would be helpful if they could really iron out the connection with the tilting base.

I have recommended Sleep Number before and I got my parents on it. They get small little discounts for throwing my name out. My closest friends where I live ended up buying a top-line also after I suggested it. My friend kinda hates me because he went down there with his wife, and I didn’t head them off at the pass when she went right to the most expensive bed, and that’s pretty much what they ended up with. He told me I just cost him $10,000.

Customer service was not helpful at all and did not even seem phased by the situation. When we asked to speak to a supervisor, the response was that there was no supervisor available and that there really isn't a supervisor authorized to do anything. So, not only does the company have poor customer relations, it also has poor communication within the company. We are scheduled to have our bed delivered in another week. This is just not acceptable for a bed that costs thousands of dollars.

Today we were finally supposed to receive our bed, and when the delivery drivers arrived they notified us that there were pieces missing from the bed and they would have to reschedule. Of course, with this type of customer service and attention to detail, we are cancelling our order. This is really a disappointment, because we were looking forward to this bed! Back to shopping for a regular mattress. We won't be recommending or shopping with this company again!

Everything has been really good. Customer service has always been helpful and got me what I need. Typically, I go to the store here in town. When I had to go from a partial split to a full split, they replaced that half one under their 30-day replacement policy. That went well and I appreciated that. The beds have been excellent.

The guys were very good about putting the bed together but they could be a little more explanative of how it works.They could also make sure that the bed does not do something else 'cause I couldn't get the feet to go up on my second one after the guy left. They had to come back and do something to it. I think that's becoming common with delivery and setup people, and that's not just Sleep Number. They're not really interested in doing the sales job and the explanation that they could. They just wanna get it in and get it out.