Sleep Number

Awesome experience at the store, during delivery, and... oh yeah good sleeping. Delivered within 5 days exactly as anticipated. Still testing app but so far so good! One thing appears to be missing. Switching from one to two sleepers and back again (like syncing HVAC in the car).

The sales and delivery staff were professional, knowledgeable and exceeded our expectations. They made sure everything was explained, costs included, the set up was done, and that everything was working correctly. They assisted in setting up the wifi connection and explaining everything. Excellent service.

They were very prompt on the time, they said they would be here. They were respectful to my property, cleaned up everything. They were very knowledgeable about the product, did a good job of informing me on how to use the system and were answered all of my questions in a pleasant manner. Very good experience.

My wife and I purchased the i8 360 Smart Bed, adjustable base and remote on 3/4/2019. The sales person also put on a mattress pad and 2 “free” pillows that we ended up returning as they were far from free. That should have been our first sign that we were making a mistake. Everything was delivered on 3/12. The delivery went as expected and was smooth. As far as the bed, base and remote is concerned, we have had it for 9 days and have not had 1 night of restful sleep. The bed deflates/inflates for no reason in the middle of the night and the motion transfer is horrible. Our remote also completely died on 3/19 and was constantly throwing connection errors.

KRIS WENT UP AND BEYOND TO HELP ME AND I HAD TO CUT THE CALL SHORT AND HE RETURNED MY CALL AS I ASKED. He was very helpful and researched my past order which was 14 years ago. He walked me thru everything to make sure I was getting what I needed.

My wife and I love our new Sleep Number bed. From the initial sales person (Jordan), to the delivery setup people (Sam& Jake), everyone made our selection informative and easy. The setup people kept us informed, and were very professional.

This is absolutely ridiculous. I expected to walk in to a store on March 10th and buy a pillow and be ale to sleep on it that night. But since you do not have pillows in stock, you had to ship one to me. I figured I'd have it in a couple days. It's now 9 days later and UPS after faking a delivery on March 16th, left it at a UPS access point. I never received a call from the gate. I was home at 941am. UPS sent me a email saying that deliver would be reattempted On March 18th between 4:15 and 8:15pm. I waited again and still no pillow. I called their access point today. They told me the pillow has been there the entire time since Saturday, no one picked it up to attempt a redeliver. I called UPS and they said the best they could do was attempt to deliver it again in 2 days time.

We had a terrible experience with delivery. Our delivery date was cancelled 3 times. When we called Customer Service, they told us they have no way to find out any information about the delivery. I assume this is because it is sub-contracted out. When finally did receive delivery on the 4th scheduled date, the mattress was frozen from the back of the truck. The installers attempted to put the mattress in the mattress "case" and it was curled up and wouldn't lie flat. Our installer said, "Oh, that looks horrible." The mattress also had a stain on it even though it was wrapped in plastic.

Updated on 03/22/2019: I was requested to contact their people to attempt to resolve my extremely poor review of their mattresses. Below is their response I spoke with a Heather today regarding my Sleep Number bed and my prior poor review of the bed. Her response was that I should have been working with Sleep Number in troubleshooting the problem with the bed if there was a problem.

Our time and information gathering before and during the purchase were worth the time. The salesperson was very knowledgeable and answered all questions. Our purchase was one that we will recommend to anyone we can. We will recommend the store and salesperson to everyone.

We are very pleased so far from the customer service, to the delivery and set up, to the bed itself. The total experience has been great. I would recommend it to everyone who is in bed of a good night's sleep. We are enjoying our bed and it was nice of our salesman to call and check on us the next day.

The South Hills Village staff was friendly and knowledgeable. They made our visit comfortable and were very informative. The product speaks for itself but without their expertise we wouldn't have known where to start. We can't wait to get our new bed and start sleeping good again.

I'm happy to be a Sleep Number customer. I've had my bed since 2011 and it has been wonderful. An issue did arise with our pump and hoses and the representative was able to assist us timely, knowledgeably, and had our parts on their way immediately. As a consumer my concern and issue with my bed was resolved quickly and painlessly. I wish more companies have the customer service quality that Sleep Number does.

We could not be more pleased with our Sleep Number Bed. The ability to adjust the firmness of the mattress is what wanted. The responsive is great. The SleepIQ is a very beneficial feature. The light under the bed comes in handy.

Everything went smoothly with the purchase and delivery. The salesman was informative and helped us understand the bed and how it operates. The delivery men were very helpful. They did a nice job of explaining the operation. They were respectful of our property.

If you are truly looking for a great bed to ease your pain and improve your sleep pattern, give the Sleep Number a try. Remember, if you did not like it you can return it within your free trial and lose nothing.

We've had a Sleep Number bed for years. This time, we purchased a king-size bed from them. The delivery was smooth and the guys did a good job. They did everything they were supposed to do and then took out the old bed. My favorite part of the bed is the adjustable part. Each person can set their own most comfortable setting. And although Sleep Number beds are expensive, the quality is good and we love it.

My husband and I both desire a different mattress firmness. We liked Sleep Number's customer service. And we've had Sleep Number products for at least 10 years. We recently bought a king size mattress, sheets, duvet, and a mattress pad. We had a delightful experience with the sales representative who was very knowledgeable and very good on follow-up. The customer to delivery guy relationship was great. They were very respectful of staying clean and had good manners. I had a very satisfying experience and I’m very satisfied with the product. I would recommend Sleep Number, and we have five couple friends that have purchased from them at our recommendation.

I bought a Sleep Number i8 bed a couple of years ago partially due to their heavy advertising and believed that I got a great bed and assumed that I would have great customer service. Wrong on both accounts! The bed was very expensive and I started to have an air leak in the bed a few months ago. My wife and I went to our local Sleep Number store and were told by a nice sales lady that we should try to "cap" the mattress off to determine if the air leak was coming from the mattress or the air pump. We did not check the bed for a couple of months after talking to the sales lady because we were told at the store that there would be no problem fixing this bed because we had a 25 year warranty. The sales lady failed to inform us that after 2 years our bed is PRORATED and is not covered 100% anymore.

I returned my bed and adjustable base over 3 weeks ago. It was picked up from my home. I was told it would take 7-10 business days. It has been over 3 weeks. I have given Sleep Number time to get it together because sometimes things take time, I understand that. I chatted with someone on their website and even called a couple of times and they keep telling me I have to talk to Synchrony. This turns into me calling each one back and forth, and all in all, at the end of the day, I have returned something almost a month and a half ago and still haven't received my refund. Don't buy this bed thinking "oh if I don't like it it can go back" because they will not refund you, or you will have to hunt it down. Ugh.

My family had a better luck with Sleep Number than the other companies. The reps that I dealt with were all been great. The delivery team was very clean and organized. I got my Sleep Number three months ago and I love it so far. The bed has very good quality. Also, both the online process and in-store were very good.

I had a previous Sleep Number for over 20 years. I recently got a queen size bed and it is on an adjustable bed frame. The quality is excellent. Otherwise, I wouldn’t have re-bought the same product. I’m still using the other mattress on a guest bed right now. And I think it’s going to outlast me. The salesperson at Sleep Number was excellent. When I went in, I knew what I wanted because of my past experience and I was very pleased that he never pressured me into anything more than what I wanted.

We went to look at the heating and cooling pad and we ended up buying it. The representative was so helpful and could answer every question. We tried it in the store and it was heavenly. Will be great for hot Texas summers.

I've owned Sleep Number beds for 20 years now. It's a good product and I like that I can change the number if I needed to. Three months ago, I got a new one as it was time for an upgrade. The adjustable frame that I bought with the bed has been very nice. However, the unit itself had some bumps in the beginning and I was very unhappy. I got in touch with the people that were supposed to help with that but the person that I talked to initially didn't understand how a Sleep Number works.

Everyone that I have encountered starting with the store to the customer service over the phone have been wonderful. I have called on numerous occasions and each person that I have spoken with has been very pleasant. Thank you. My Sleep Number is I’m not sure yet but I can’t wait to lay on my new bed, I know it’s going to be great.

I cannot tell you how much I have been looking forward to buying a sleep number mattress! I bought a queen 360 mattress and moveable base during the labor day sale. I was given a date 3-4 weeks in the future for delivery. To make a very long story more succinct- I never got the mattress and bed and ended up requesting a refund 3 months later! I had paid for it and still didn't have it 3 months later. I had taken apart my bedroom furniture twice in the process. The whole thing was so frustrating.

I have been highly pleased from the salesman to the delivery and the Sleep Number purchase has been one of the best investments I have treated myself to. Love my Sleep Number. The pillows I purchased as well are awesome! I thank Jason the salesman for suggesting them.

Too often when dealing with customer service reps I hear my friends say they feel like they were dismissed. The rep I chatted with asked questions to assure he understood what I was asking for. Fast - knowledgable - service personnel and innovative products of the highest quality keep me coming back to Sleep Number.

We've already had a Sleep Number bed for the last 16 years and we finally figured it was time to change. We went to St. Cloud and were shown different ones, and we picked one out. Both of the gentlemen that we talked to at the store were super knowledgeable. We are totally satisfied. The bed is so much nicer than the old one and the comfort on it is so much better. The sides have broken down on our old one and I had a little leak on my side. The new one is so nice. It is a little firmer than what we had before, but we've gotten used to it. We picked our numbers and it is really great.

Our Sleep Number bed is of very good quality. We had a previous Sleep Number for 15 years, and we recently purchased a middle-line bed. Their rep was very informative, no pressure, answered questions, and demonstrated the product. The delivery went well, too.