About Sleep Number
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At Sleep Number, our mission is to improve lives by individualizing sleep experiences. We are here to help you sleep better with a collection of adjustable beds, mattresses, comforters, bedding sets, pillows and more. We invite you to discover what millions have already experienced - a truly individualized sleep experience for your coziest, most personalized sleep ever. Come talk to our sleep specialists in one of more than 425 mattress stores near you and find the best sleep solution with our Sleep Number beds, comfortable pillows and more. For more information & to make purchases online or over the phone, visit www.sleepnumber.com or give us a call! Know better sleep with Sleep Number.
Overall Satisfaction Rating
- 5 stars
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- 1 stars
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Everything about Sleep Number is great except the delivery confirmation. They claim there is no way to confirm all your bed parts ordered are at the hub warehouse when the delivery team goes to pick up your items until the day of delivery, yet you get several "delivery confirmation emails and texts...one of which you confirm you will be home...weeks before your delivery date. Our bed was delayed five weeks from original confirmation date because of this poor system of communication until I researched and found a way to speak by phone to an assistant to a CEO and voice my disappointment and hardships over the matter. They then were able to get us a delivery date three weeks later without a real guarantee it would even be delivered on that date. They promised to report the issue at the next staff meeting and I was reimbursed $200 + for accessories I had purchased to go with my bed.
The delivery crew said the issue had not been solved and that their system did not work in such a way that the warehouse could confirm all items were there until the delivery team arrived to pick them up. That in my opinion is bad for their business especially in this day of cell phones and computers and especially for high priced items. They never said this was due to Covid.
They also have communication issues between sales training and e-mail instructions that is in conflict with what the consumer is responsible to do before the bed arrives. We did what was in writing which left us without an assembled bed for a night, and we are senior citizens. We disassembled and removed our old bed from the room hours before the new one was expected to arrive. When it didn't arrive my 76 year old husband had to sleep on the floor until I figured out how to reassemble our old sleep number bed without instructions. It was 17 years old I believe. Our original delivery confirmation said it could arrive as late as 11 P.M.
We apologize for your trouble, and for the frustration, it has caused. We've made sure to pass your experience for training purposes and to help improve our processes.
The primary reason for the 10 can be summed up in two words: Elishia (in the Spokane store) and Cheryl, (who called from customer service). Elishia responded to my email within 10 min of it being sent and has been a solid gold asset to Sleep Number for her helping with an issue with a bed and a breakdown in the chat line contact. Her customer service is beyond reproach and well above what I expected or deserved. She has gone the "Extra mile" for me and deserves recognition for her efforts. There have been numerous emails back and forth and her professionalism abounds. She is a real credit to sleep number and represents the company in most positive way.
Cheryl also deserves recognition for the way she dealt with my disability during our phone conversation. I am profoundly hearing impaired. She understood that and made a wonderful effort to speak slowly and very clearly so I had no problem understanding her. I don't know where you found these folks, but if you were smart, you would go back there and find a dozen more just like them. Employees like them are a priceless asset to any company. Thank you for your time.
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I would have loved to give the delivery team a five star rating. I thought that they were professional, knowledgeable and treated my home with care. The thing that bothers me the most was that the delivery team didn’t have on shoe booties that would’ve protected my floors and carpet in my master bathroom. In the days of Covid it would have been assuring that the delivery was not tracking in dirt and germs, in to my house from every house they delivered to that day. If this is not a company policy, it should be. You’re bringing something into the most private room in their house.
Really appreciate you bringing this to our attention, Douglas. We strive to provide a great experience every step of the way, and it's clear we fell short of that goal for you. We've shared your review with our Leadership, so they can follow up with our Delivery Team.If there's anything we can help with, please let us know.
Online Customer Care
Our visit at the Sleep Number store in St Petersburg, Fl. was amazing. The sales lady helped us decide which mattress would seemingly best suit us. The delivery was perfect too. On delivery day, the team called and said they would arrive in 20 minutes. They were one minute early! They worked together so well, treated us and our home with the highest respect. The foot warmer was delivered defective. They noticed and made a phone call for a replacement. It will be delivered within two weeks and a team will be here to install it. We had to do nothing to make it happen! All taken care of it for us.
Note: we have a manufactured wood floor and it was scratched during set-up. That scratch is under the bed and cannot be seen until the time the bed is moved. We did not file a complaint. The steel frame sits directly on the floor and is strongly supported by metal pillars. Our new Sleep Number 360 Smart Bed is so comfortable. It is a wonderful upgrade. Each of us has a remote and it is very user friendly.
Online Customer Care
I made an online purchase on 12/23 of 2020. Never even sat on a Sleep Number bed. My wife actually had questions about the bed and I called the closest store to me which is in Columbus, Ohio. I called the store and asked the female that answered the phone that if my wife and I would come down if she would explain more about the bed that we have already ordered one but have so many questions. She advised yes, come to the store and she could explain more and would be happy to answer any questions. We so traveled to store 11036 store in Columbus, Ohio and met Rachel M. As we entered she was already working with a customer, I had paperwork in my hand which had the sleep number logo on it and she must have seen that because she greeted us as "I will be right with you, thank you for be a returning customer."
Visit started great from there. As she finished up with her existing customer. She asked how she could help us. I advised her that I have called and that we were the ones that purchased a bed online and had questions. She advised, "Not a problem, let's get started over here." Put us on the p5 and showed us how the bed worked and the results we can get from the bed by finding your level. She found my wife and I level and she answered all other questions from there. Was so happy with the service and product returned to next day with my parents which also purchased a bed. Rachel M. Is a 5 star sales person in my opinion.
Loved the men that delivered the bed. They were professional and nice even though we were their last stop in a long day of deliveries. Also showed me how to use the app! Justin and wonderful man who was also a fireman, but I apologize I cannot remember his name (and he told me).
They were so patient with me! I think I called with three different questions before the delivery truck even arrived, but they never made me feel like a nuisance. They respected my home, my belongings, my pets, my mobility limitations and all my concerns. I couldn't have asked for a better delivery team!
The store was neat and well organized. James was professional and very knowledgeable about Sleep Number products. He took time to show me about the bed and demonstrated how it works. Purchasing one scheduling deliver was simple. No high pressure sales or upsale gimmicks. Thank you James.
Very professional and friendly. Very careful but also quick and knowledgeable. I could not have been happier with the set up. They took the time to explain the product and make sure that the bed was set up and connected. They also went to each setting to demonstrate the differences.
I had a great experience. It was fun talking to the salesman, John, about the old version of the Sleep Number Bed. We got to lay on the bed and feel the raising head of the bed and the foot. It felt GREAT...,
W H **
Select Comfort author review by Michael J. Breus, Ph.D.
Sleep Number adjustable mattresses adjust the mattress support for each sleeper. Get home delivery and setup when you shop online. Special financing is available.
Mattress pricing: Queen-size Sleep Number mattresses start at $999 and come with free UPS shipping.
Types of mattresses: Select from the Classic, Performance, Memory Foam and Innovation series. Available features include dual adjustability, Responsive Air technology, smart adjustability and Sleep IQ. PartnerSnore technology is available with Split King and FlexTop King mattresses.
Trial period: Customers enjoy a 100-night sleep trial period.
Warranty: Sleep Number guarantees its mattresses with a 25-year limited warranty.
Additional products: Bedding, pillows, beds for kids and RV mattresses are also available.
Select Comfort - Sleep Number Company Information
- Company Name:
- Select Comfort
- Company Type:
- Ticker Symbol:
- Year Founded:
- 9800 59th Avenue North
- Postal Code:
- United States
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