Sleep Number

My husband bought a Select Comfort 19 years ago and I just bought a name brand bed that I'm not very happy with. I have spinal issues and just had cervical surgery. My husband suggested we go to the Sleep Number store. I'm so glad I agreed. Ashley was great help, I bought a Queen Dual p5 360 Smart Bed. And I purchased an Airfit Contour Std. pillow. I can't wait to get my bed, the pillow is fantastic.

Maria was great. Very attentive and professional. Made our purchase experience pleasant. She answered every question and did not try to pressure us to buy anything. Treated us extremely well and will definitely do business with her in the future.

This was an upgrade to our prior Sleep Number bed. I am so happy that we got the i8 with an adjustable base!!! I can't say enough about how well we are sleeping. The under bed lighting is an added bonus! Love everything about Sleep Number!

Rick at the Selma Texas store off Hwy 35 was very knowledgeable of the Sleep Number series of products. Everything was explained so that we understood and also being so friendly made the sale go very smoothly. Rick was very professional and walked us through every step. Thank you.

The customer service was very friendly, professional and knowledgeable. It was a great experience, so happy I purchased a Sleep Number and I would recommend highly to everyone, without a doubt the most comfortable bed we have ever owned plus the sale offers make it affordable for all.

I have had my bed for a few years now, and I like it. However, because it is basically it is an air mattress, I had no idea it would bulge on the sides. I often times have to sit on the side of my bed prior to getting out of it. The mattress is now bulging or sagging. I wish I had known it would do this prior to my purchase. At least with a regular mattress you can turn and flip it to prevent this from happening.

We had a Sleep Number previously and liked it. We bought one recently and knew what we wanted when we went in. The sales agent was very nice and gave us the information. The delivery team was very efficient as well. Overall, we’re happy with our Sleep Number and have recommended them to others.

We were looking forward to our delivery today until we got an EMAIL 15 minutes before they were supposed to arrive telling us they didn't have our full order on the truck! They said it will be 11 days wait!!! We already moved our bed into our grandson's room to prepare for the delivery (we had to move his twin bed to storage since Sleep Number will only move ONE bed). Then, they LIED and said they TRIED to call us, but there was NO voicemail set up (NOT true, they never called!). What are we supposed to do without a bed for 11 nights?? We had to rearrange our work schedules to be here today! There's no promises we can get the new date off to be home for delivery. Considering cancelling the order all together! NOT HAPPY!??

Got my bed and the very first night I was on a support chat window trying to get my pump to work. After being promised a new one would be shipped out 2 day rush, anyway you can count 2 days came and past. This happened on a Wednesday night, I got my new pump the following Monday. Thanks guys. I was not offered anything other than a free replacement pump, not even a sorry for any store manager or anybody in the company other than the chat service member. Still debating the 100 day trial and shipping it back or not. Sleep Number isn't doing much as a company to convince me to stay.

The person I spoke with could not have been nicer but she sent me the wrong controls. I told her my bed was in the upright position and would not come down. When my controls came they were the bed controls for what # one wanted to sleep at. Fortunately I know how to fix my controls with a copper wire so they will work.

Essentially three people were involved in our purchase and installation: Alejandro ** (sales) and Renee (sp?) and Brandon (delivery/installation). All were pleasant, personable, helpful (and patient with us) and very professional. Alejandro never pressured us, but he carefully and completely described differences between our old Sleep Number bed and the options available. He helped us select the optimal system for our needs. Renee and Brandon called twice on the day of delivery, and were within two minutes of the projected arrival time. They were hard working, efficient, worked like a team in assembly and placement of the bed, and they explained the hardware and the software to us quite well. We like the improvements of this bed over our previous (15 year old) Sleep Number bed. We only received it last night, but I suspect we'll be quite happy with it.

My back was hurting. I lay down on your bed in your store, made a few adjustments and my back pain went away and that was the reason I considered a Sleep Number bed, came back 2 days later, bought one of your beds. Now I am waiting to received delivery.

I purchased twin Sleep Number beds in 2013. Due to changes in my personal life I was in need of a larger bed and was considering buying another Sleep Number. The technology is greatly advanced and Sylvia **, the sales representative, expertly demonstrated all the advances and new features of the 360 Smart Bed and the 360 FlexFit 2. Because of her expertise and the skillful demonstration, I bought & love it. Super professional, knowledgeable sales representative.

Delivery and set up was very punctual and professional. Everything was explained and my questions were answered. Very pleased with this. Would recommend to anyone. They were very nice gentlemen, moved my existing mattress back to my other bedroom and were very careful when doing so.

We purchased a Sleep Number bed and FlexFit 3 Base. The sales associate assured us that we would have a 100 day trial with a money back guarantee. Prior to receiving the bed, we saw online that people had issues with returning the base, so we called the store and were told... "Sleep Number would not do that and even though the base isn’t technically included, the company will take it back if you’re not happy."

The sales experience was great and not pushy at all. The bed sales itself without any additional help. We wish that we would have purchased this bed sooner, even after a week we are already sleeping better. This is the best investment anyone can make for their well-being.

I have a very bad back and wanted to try Sleep Number out. I went to them and my last salesman was patient, very kind and helpful. I bought the 360, which is the best one. However, I'm unhappy that they would ask me to purchase a $40 control after spending over $9,000 for a bed. They said I should use my iPhone or iPad. Still, scheduling the delivery went perfectly and the delivery team was great. Also, the 360 is extremely more comfortable than our old bed. The padding is thicker, much better, and softer for me. My husband loves how you can recline anyway you want to sleep. I love being able to see at night due to the light under the bed when I get up. I absolutely, positively love everything about it and highly recommend it.

We bought a Sleep Number bed a long time ago and it eventually wasn’t filling up anymore. It had a small leak so we bought another one. This is our second mattress from them and we like it. The sales reps helped me figure out which was the right one out of a choice of two or three different ones. They shipped it and then we set it up ourselves. We've told some family already and they bought one, too.

Had a Sleep Number for years, the best bed ever, bought a heat pad, worked great for about 8 years, then it quit, so we ordered a new one. Would not be without one. The cost of 170.00 divided by 8 years. Was worth every dime.

They did a good job but did not explain set up good enough. I could have set this up and saved 200 dollars. They were on time and very professional. Still dont know why I had to pay you 200. I had to set the bed and wifi up myself.

We bought a Sleep Number with the dual temp a few years ago. The bed was awful - could not get a setting with a good night's sleep. Went back to complain - got talked into an adjustable base. Now we sleep on our sofa. Over 3000 for a bed that is uncomfortable, causes neck, headaches and back pain! Never again!!!

I had a Sleep Number for years and I recently purchased a new mattress. The salesman did great. I had no problems. And then, the guys set the mattress up. It’s very comfortable. I changed to one that would raise and lower the head and I’ve had no problems with it. I’ve had great service.

I had my first Sleep Number for 15 years and so it was time to get a new one. The one I recently purchased is a better bed. The mattress top is a little better than it was originally, and the frame is certainly better, too. The sales professional I dealt with didn’t try to push anything on us. He was interested in what we were looking at and what our needs were. I have rheumatoid arthritis, so there are some days when I need a harder bed and some days when I need a softer bed. He was very accommodating in trying to fulfill my needs. The home delivery was also magnificent. The delivery guys were the best and they were funny as well. They were in and out and we had a good conversation with them. They made the adjustments and put it in place for us quickly. Sleep Number helps in making my sleep much better. The fact that this is my second one should speak for how well I like it and what a good night’s sleep it gives me.

I have been a Select Comfort consumer for over 25 years. I and my family have purchased numerous beds. I just spent over $6000 on mattresses and adjustable bases. The new style foam topper kills my back. I hate it. I’ve exchanged it for a different model and it still stinks. I’m stuck with a bed that I can’t even sleep in.

The service I received from Sleep Number from the office down to delivery was friendly, efficient and one great experience. They made it easy to understand. I will recommend the bed and this store for sure. Thank you guys for helping me enjoy my new bed.

My husband and I spent $7000 on a bed and waited 3 weeks for delivery. The bed arrived and was defective, so could not be installed. We waited 4 more days for another bed. When the delivery people showed up for the second time, they had no bed on the truck to install. They then said we’d have to wait 2 more weeks for another bed. We have been offered no compensation for our inconvenience. Their customer service representatives and supervisors are rude and offer no help. I cannot say enough bad things about this company. Do not buy from them.

Our experience with the sales ladies at Sleep Number were very personable, professional, took their time to answer our questions, patient, informative and be the end of the sale we were actually friends! We know they are dependable to call upon as ask questions in the future.

My Sleep Number 360 Dart bed - Fantastic customer service from my salesperson Shakin ** to customer service and the delivery and set up team. A firm I will use and tell others about my salesperson Shakin was extremely helpful answering questions on how this bed is different from my original. Also I saw the advantages to having another Sleep Number bed.

I called the Sleep Number Warranty Department on 10/10/2018. They had me pull everything off the bed then completely unzip the top of the mattress and do an examination of the foam underneath while I was on the phone with them. This was unbelievably ridiculous and then I volunteered to email this person pictures. Never heard a word. Called them again this AM. They are going to UPS me some new foam out to stuff my mattress. No warranty service. I'm 63 years old. I should have asked these questions before I bought the bed. Beware, you don't get what you pay for. I don't recommend buying this bed. What happens if it shifts again? Why did it do it this time?

6 years ago I got into a car accident. I've been in pain ever since. It's getting worse and worse because of the Sleep Number bed that I've had for 5 years. I went through for remotes because I have adjustable frame. For the past year the foot part won't go up and the head part won't go down and I can't afford to buy any more remotes. They say it's a 20-year warranty but they're full of it. The bed slides off the frame so you have to lift it. Now there's a big hole on the bottom of my mattress that was hooked up to a hose to make it softer or harder. All it is is an air mattress and an egg crate. $3,000 I spent and it's making my back worse. I told the guy at the store I just got into a car accident so he gives me a bed that I have to lift the mattress every day. I've been sleeping on the couch for a year. They should not be allowed to stay in business. Worst customer service. Lies lies lies. Thank you.