Sleep Number

We decided to purchase our new bed due to some health issues for both of us. My wife just had a cervical fusion and also has some vertebrae fused in her lumbar region and doesn’t sleep well, normally. She also watches TV in bed some days. I have some issues where I need to elevate my feet. There seemed to be a very good sale on the iLE mattress, so we decided to buy the split California King with the Flexfit 2 adjustable base. We can independently adjust our heads and feet, so both of us are comfortable. My wife has been using the Zero G setting and is sleeping better than she has in years. I find the bed to be very comfortable.

We recommend Sleep Number beds to our friends and relatives regularly. They are expensive, but all of the literature speaks to the importance of sleep in healing! If you are going to spend a quarter to a third of your life in bed, wouldn’t you like to be comfortable? We spent multiple thousands of dollars on the first four beds in our marriage. They lasted us 20-22 years. Our first Sleep Number has lasted 10-11 years and is in our guest room, where I expect it to serve us well for years. Our new bed has a 25 year warranty. I hope to outlive that warranty, but I will be in my early 80’s by then. I’m not sure why anyone would buy another brand?

I then pulled it up online and had no trouble. I dealt with Hank, and he gave me the right price that I originally had. He was wonderful. I had the bed delivered, which worked fine, and the people did exactly what I said. They were very good. I also had put the app in and they set it up. So far, I think it’s a good quality bed. I sleep much better. I used to have a really hard time sleeping and would sleep for two hours, but now, I could sleep around eight hours.

I recommended Sleep Number to other people, and they bought the bed. The thing is, the reps told the people I recommended it to that I would get a check for it. They told the first one I was getting a check for $50 then the second one, it was $100. I told these people that if I get the check then we would split it. That way, everybody saves a little bit of money. Then yesterday, I got the reward thing in the mail. Now, I gotta use it and buy something from them. It’s terrible that they did that. They tell you that you’re getting a check for $100, but you just get a reward, that’s it. They shouldn’t say that. I’m really annoyed right now and I have people asking me if I got the check yet. I’m not even gonna mention this bed to anybody else because I don’t want more people to dislike me over 100 bucks. Though I’m really unhappy about this thing that they did, I’m satisfied with the bed.

The Sleep Number sales reps were wonderful. My son and I were at the Victoria Gardens, and we were there for his friend’s wedding meeting. And we had about 30 minutes. So I walked in to find out some information. And I talked to Taylor and told him I got 25 minutes that we could talk. He just sat down and talked to me really quickly. Then he asked if he could email me information, and he did. And then when I decided to purchase the bed, he wasn’t there that day. But the girl who was there said, “I’ve got all of Taylor’s information, and we will make sure he gets the credit for it.” And they’ve called me about four times since I purchased it to see if I’m happy with the bed. I have stopped by because I had a couple of questions, and they were all helpful. I enjoyed my bed so much. My brother-in-law who needed a new bed went in there, and he purchased one too. He loves his bed.

The guys who delivered my items were fabulous. They took the old bed away and they had their booties on their shoes. And when I said, “Guys, you don’t have to wear them. It’s okay.” They said, “Oh, we care, and we don’t wanna get people upset.” They talked to me about what to do when they set the bed up, and how they were doing it. They cleaned everything up. You wouldn’t even know that they were here. They hauled all the boxes away.

They’re so helpful at the store. They have been marvelous. You could call them. They’re friendly. And they were really cute. I had earned points answering some things. And they called me up and said, “Mary, you got this much money on you. So when you’re ready, come in and purchase something.” I went in and that was when I bought the pad. I walked out paying $50 for the pad of points that I had earned on the 300-dollar product.

We opted for the adjustable sides on the king so that way, when my husband is watching football in the living room, I can go to my bedroom and be able to lift up the head and I don't have to prop a bunch of pillows behind me. I wanted to be able to adjust the bed. And then also, as years go by, not that we're old, but I like that we can adjust our leg height so the blood in the legs is flowing -- you can lift it up or if you need to get comfortable, you can. My husband and I get a really good night's rest and I love it. also I love the night lights underneath it so that you can't stub your toes. I like that it tells us how good of a night's rest we had or we didn't. I love all the features about it. It's just amazing.

We have recommended Sleep Number and we've had three other people that bought it after we bought our first one. My father-in-law bought one. A few friends at church bought one because we just kinda raved about our bed. And we've even said, "Hey, you know, what about the fact that if you buy a regular mattress, whenever it wears out, you have throw out the whole thing. There's no keeping it and salvaging it. Whereas Sleep Number, you just buy more parts for it." So that's how we justified the amount that we paid for it. If you want that extra padding or your padding starts wearing out on the top, just buy a new padding. You don't have to buy a new bed, just buy the new padding. If your chamber starts leaking, buy a new chamber. The guys that come and set it up were also amazing. They were polite, courteous, well-dressed, well-mannered, and did a fantastic job.

We have a little bit of a problem because there was a miscommunication. When we were ordering sheets, we were told that the king-sized sheets only came with a standard pillow case, so we ordered standard pillows. And then when the sheets came, they were king sized. So, I called and complained about that because I said, “I would’ve gotten king size, but she assured us that they were standard.” And so, they let us exchange and send back the old pillows and get the new pillows, so I was quite happy with that. The customer service and everything has been good.

The delivery came and they took the old one out and they put the new one in, set it up, put it on our cell phone, showed us how to do stuff. So, all in all, we’ve been very happy. The only complaint I have is the sheets. We have the sheets and I have pictures in my cell phone. They are so baggy and not tight on the bed. I can pull it up close to a foot. So, I’m going to take the pictures back into the store to ask them why because I don’t understand that. I have a marine for a husband and the bottom sheets aren’t supposed to be wrinkled. But all in all, it went well. They fixed what the situation was and I really can’t complain. I would still recommend them. I just need to find out what’s going on with these sheets.

My delivery time was between 1pm and 4 pm. I contacted Sleep Number at 3:00 pm since they were not there. I was told "they're coming". At 4:30 pm I call back again, and they tell me that my order was canceled by one of their incompetent customer service representatives and the next delivery date would be June 11. So now I have no bed from May 28 to June 11. I also had to contact the credit card and start a fraud investigation since the thieves they hire, charged my card 4 days after my order. Now my entire order is cancel and I am left without a bed. Way to do business and take care of customers Sleep Number... You should be ashamed of yourselves.