Sleep Number Reviews

Being mindful and not believing everything you read or hear, my husband and I visited a local Select Comfort store, lengthy inquiring about the beds. Thereafter I telephoned Select Comfort several times for further lengthy inquires. After much thought, we made the decision, based on all the information gathered, to purchase a Refurbished Sleep #5000, Queen Pillowtop with the foundation kit. It appeared a worthy major household investment based on all we learned. We relied on all representations from Select Comfort, saving about $600.00 supposedly, with all the same warranties.

The bed was ordered early February '06 and arrived after several telephone calls later. To our unknown demise! After assembling, we found the pump was DEAD. Two weeks later on an uncomfortable brutal bed couch, we try the new bed. It has been the most miserable 2 years of sleepless nights ever to this day!

Although always demanding a refund from the get go, and stating how much I hate this bed, Select Comfort reps have been nothing but uncooperative, rude and down right nasty. They informed me that they use complaints in their training sessions. It is also well worth mentioning that they record all phone calls, pull you up on their computer screens, have all the info on you at their fingertips, record their name and ID, put in their own personal notes about your emotional character as they see it, as well as a partial outline of your complaint and have a readily available handy reference lookup book of what to do when you complain.

Given all this, yesterday I had to order a 4th pump. The last one was February '08. We too experience the falling in the middle and poor foundation structure. I just learned about the possibility of mold! I'll be checking immediately! Maybe why we are always sick! Who'd thought it a reason from your own bed?

Respiratory problems, possibly associated with unknown mold contained in bedding. Problems with posture and misaligned bone structure. Undue pain and pressure point suffering. Lack of sleep!

My husband feels ripped off, it does not feel like you spent $5000 for a bed its feels cheap. The hard foam edge requires you to pull yourself out and it is impossible to sleep next to someone else. The only positive is the 7000 model has a cool core in it which my husband loves (he is a hot sleeper) of course I will find a cool mattress pad at a home store and fix that. We purchased a new mattress last night and I can't wait for it to be delivered. I will be sleeping on the couch till it comes.

I called customer service 5 nights after receiving our bed and wanted to make arrangements to have it returned. She was so nasty and treated me like I was just an idiot. I calmly explained to her that I'm sure it just wasn't the bed for us and she kept saying I needed to give it time and adjust to it. I haven't had back pain in months and now I was walking like an L but I was supposed to skip work and not be able to function with my kids because I was trying to adjust to a new bed. She said someone would call me to arrange for a pickup and hung up on me. I feel the beds in the store are definetly set up different to hide the design items that most people seem to complain about.

There is a definite difference when you get your bed home and it is not worth the money you pay for this. Out money for delivery and pick up delivery but so glad it is leaving. If you are looking for one then why not buy one from an unhappy customer and save a few thousand. There are a lot of ads out there for new beds with a few nights use. I can see why.

Sleep Number has known about this problem and has purposely not made consumers aware of it. They say that they have solved the problem on the beds made since 2005 by treating them with an anti-microbial agent. When I tried to get information on what chemicals are used in this treatment, I was told by a supervisor they could not disclose this information but was assured it was non-toxic. I wanted to see the documentation to support this and they said they would only provide it if I sent a request in writing, which I have.

But here's the point: Why would you buy a bed from a company that would knowingly withhold information from consumers that could potentially seriously affect their health? It's tantamount to the tobacco industry knowingly withholding the debilitating effects of smoking. And doesn't it raise the question that if they would refuse to disclose this information for the health of their consumers, what else are they withholding? What exactly is in the supposedly non-toxic anti-microbial treatment that they are now putting on their beds to prevent mold? Do you think they would tell you if it was toxic?

$6,200 down the drain. Numbness of fingers to elbow upon awaking due to that hard foam

We also have a dog that sleeps on the bed and she has been going to the Vet for lung issues.I have been having alot of sinus issues, headaches, memory problems and respitory problems also... Maybe we found our causes. I am SO dissapointed that Select Comfort took no action in notifing it's customers and alerting them to the potenial mold problem.

At this point I have no choice but to take pictures of the bed and get it out my home as soon as possible. I am still undecided on what action I will take against Select Comfort, BUT, they have a HUGE responsability to us and every other Select Comfort bed owner out there.

The replacement had ink stamped right on the mattress, REFURBISHED. I was appauled.

I contacted Customer Service. Response: We reserve the right to substitute products or components of equal or better value. I bought a NEW MATTRESS and it leaked. I expect an ethical business to replace it with a NEW MATTRESS.

Went back to Store and againg was told that they couldn't do anything for me. So I called their delivery department and they finally agreed to come out. The installers that came out said that the bed was originally put together wrong, They installed the parts and the bed was ok.

Now approx a month or so later the mattress is doing it again. Customer service is sending me out another cover BUT wants $149 to come out and install it. They do not care that the bed was put togther wrong and will not honor their mistake.

I paid $6000 for a bed that was guaranteed yet they put it together wrong and want me to pay.

They just make it look all nice with the bed like padding. My husband likes a firm mattress. His side of the mattress is like a tight padded raft. I prefere a softer padded mattress. And for this main reason alone we THOUGHT the this bed would work out great for us. How WRONG we were. My side of the bed is like a sink hole. The bed DOES NOT I repeat NOT form to your body. This bed is a pure JOKE. And they are the ones laughing and getting rich in the process. While we all spend our hard earned money try to find a good nights rest. Which means everything these days. With lifes crazy schedules. Warning whatever you do think twice maybe ever three and four times before buying one of these beds. They are a BIG waste of money and I can't wait to get rid of our bed. I think it is worth $500 or LESS but NOT a cent more. It truly is a glorifed air mattress.

Still NOT getting a solid or good nights rest, both waking up with lower back aches after sleeping in this bed. Costed too much money.

As other people have noted, it (whether your chambers are set at the same setting or not) creates a chasm that, just like on traditional mattresses, my body seems drawn towards. Even when I'm situated in the middle of my chamber, I still feel like I'm tilted at an angle, which shouldn't be possible with an air mattress and a strong, flat surface supporting it. What is going on?! I've also noticed the dampness on the air chamber when I take off the sheets. It freaked me out the first time I saw it - I thought, 'did I wet my bed?!'. I thought maybe I was having some kind of medical problem. Nice to know it's 'only' a poorly designed product that will eventually result in mold.

It also is uncomfortable at certain firmness settings without a foam topper as some people have noted. If the firmness goes down past a certain level, the bed starts to make loud crinkling noises with every move and it can easily distract a light sleeper. The feel of the bed material is also more noticeable at those settings - it feels 'heavy' and is rather uncomfortable. I think Halina of San Carlos CA nailed it when she said, The bed is nothing more that a camping type air mattress. about four inches thick, topped with egg crate foam and a padded cover.

That said you can probably build your own air mattress bed for thousands less than buying one of these Select Comforts. I really like the idea of being able to adjust the firmness, so if you get tired of the feel of the bed or think a firmer or softer feel will give you a better sleep, you can just press a button and change it without having to buy a whole new bed. But because of the way the Sleep Number is designed it just doesn't provide what I need and doesn't seem much different than a traditional mattress. So $2,200 and the same aches, pains, and pinched nerves later, I'm still looking for a good night's sleep.

We went out yesterday and bought a Serta. I can't wait to have a good nights rest. I would not reccommend this company or their beds to anyone. The customer service is unhelpful, rude and the company does not back up their product. In my own business, I have found that treating the customer like gold has really paid off. Apparently this company is not concerned with their bottom line, customer dissatisfaction or that fact they are apparently loosing money and laying off people. I am and will tell everyone I know to stay away from this company and their beds. Bad Bad investment.

Sleepless nights for over 2 years. My arms fall asleep every night...back pain, wake up feeling like I've been run over. Wasted $4000, had to buy another mattress. It there is ever a class action suit with disgrutled comsumers, I want to be in on it.

The second night we had the bed I was in bed and checked the number; it was low so I started to add air. The pump quit responding and all the air went out of my side of the bed. At this point I could not get the controller to do anything for either side of the bed. I finally tried unplugging the motor from the electricity and plugging it back in. That resulted in the controller returning to operation.

My wife has noticed that she is very warm from the bed in the morning. And that there is moisture buildup on her side of the mattress pad. The mattress does not maintain its pressure setting. My back hurt this morning. According to the digital controller sometimes the pressure moves up and sometimes it moves down. I am very good with mechanical things and I can't see why this would happen.

When I called to schedule a return they almost expressed shock that I would want to send it back after only 3 nights. We can help you. You probably have never slept on an air mattress before. It can take some time to get used to. Blah blah blah. They treated me in a way that I felt was condescending and patronizing (and I thanked them for it!).

The return procedure is complicated in that they don't provide you with boxes for the return. I would guess that this dissuades some people from sending their bed back. It's a BED. I should be able to lie down on it and go to sleep. I don't want to fidget and adjust the thing. It is a good idea, but poorly executed. But at their Customer Support line they try like anything to get you to keep it and make their little tweaks and adjustments. The bed has serious inherent limitations. The nuisances of the last three nights plus all the remarks of other SC owners on this site lead me to believe that I am better off just moving on. The day after they set up the bed I stumbled on this webpage. I am so glad. I have slept on the bed for three nights and have decided to return it. Yeah, I will be out another $200 bucks for the return, but that beats the backaches and uncomfortable sleep.

I was dissappointed by their lack of response or interest in helping me. I got the typical run around of we don't sell a bed like that and we don't make special beds. Having read the comments on this site I'm now even less inclined to invest in another SC bed even though I'd love to have the no principle, I'm not willing to spend $450 to add it to my existing bed and it sounds like it may be more trouble than it is worth. My son bought a Queen sized Model 7000 a few years ago. He recently acquired a dog which chewed through the cord of one of his sleep number controllers. He called the SC Support (is that an oxymoron) desk only to be told that the cord is not serviced separately and he would need to spend $450 for a new motor and control set. Not Cool. I'm still looking for the perfect bed. I've tried quite a few in my 60 years but as I age perfection is harder to find and even satisfactory is elusive.

When we called customer service to schedule the return, we were told it would take 3-5 days to enter the return, two weeks to pickup the product and another two weeks to credit our account. They picked up the product on 4/10/08 and we paid a $200 return fee. We were never told that it would take four weeks or more before our account would be credited.

Now, for the problems with the product: we were not told by the sales organization that the settings would fluctuate up to 15 points in either direction, depending upon atmospheric conditions, room temperature, etc. After the first or second night, neither my wife nor I was able to sleep through the night. Each side of the bed formed a well or hammock-like condition that remained, even if we brought the settings up to the maximum of 100. The outer perimeter of the bed was rough on the skin and the center of the bed had a bulge. The materials retained the body heat, making the bed very warm.

Customer Service advised us that they were aware of that problem and had taken measures to correct the situation. I received no response to my question, as to why the correction had not been applied to the mattress we had. Customer Service also advised us that the store that sold the product should have advised us of the fluctuation in the settings. Finally, we were unpleasantly amazed at the assembly process with the number of piece-meal items that were inserted into the box spring and mattress, something which you would never see from the sales display.

No damage resulted, except for the loss of delivery and return expenses.

So far I've had 2 bad pumps, in 2 and a half years, so it doesn't speak well for this company. I feel like I will have to replace the pump every 12-18 months for a fee. What should I do? I think I was sold a defective pump the first time, and was replaced a refurbished pump the second time, that didn't last long either.

So my wife decided to try the Select Comfort instead. Originally she had set it up with both the supplied plastic base and also our original box spring. She liked the bed to be higher.

In this configuration, the bed was extremely comfortable. Once I returned from Iraq though I decided to remove the box spring and just raise the frame of the bed. After about 2-3 months we too noticed that we started to fall towards the middle of the bed. I tried different foams in the center, different settings, etc... with no success.

It wasn't until I looked under the bed one day that I noticed that all the plastic crossmember supports had bowed at the center of the bed.

I decided to re-engineer the frame so that it had both head to foot and side to side support bars made of heavy bed frame angle steel bars.

It took about a week before the bed would set evenly on this frame without rocking side-to-side.

After that, we've had NO issues with the falling to the center problems.

I would suggest that if anyone doesn't want to go the route I did with their bed frames, that they consider a simple GOOD box spring support instead of the cheap plastic one that is supplied.

Or, if you still want to purchase this type of bed, my recommendation would be to use your original box spring if it's in good shape.

As I said, I love our select comfort bed, but only after I fixed the center sag problems... best of luck with your next purchase...

I developed lower back pain and have had physical therapy for it since owning a sleep number bed.

We were given a replacement mattress with a different kind of zipper, and after two months the zipper has broken. We still have all of the same problems with the replacement. The bed adjusts itself- the sleep number does not remain at what we set it at. I was told by customer service that bed has sensors inside that adjust to your body's pressure. This is not true. The bed is also extremely uncomfortable due to the two inch foam strip that separates the two chambers. It has a hammock effect that causes us constant back pain and horrible sleep. The bed is nothing more that a camping type air mattress. about four inches thick, topped with egg crate foam and a padded cover. We are out $2000 (that we had to take a loan out from the company for) and the worst bed ever. I even wrote a letter to the CEO with no response. We have received nothing but excuses and down right lies from the company's customer service department.

We loved the bed for the first few weeks but then the mattress started to creep down off the frame every night and we would have to slide it back up. Minor issue for a comfortable sleep so we just got used to it. Then after about 2 years we noticed the sides starting to mushroom out and the pillowtop all but collapsed. Now after 5 years the one side air chamber will not stay up and this is the final straw.

We had contacted the store about the sliding and they said to put drawer liners underneath the mattress, we did this and ended up with them rolled up and useless. We contacted the store about the mushroomed sides and they told us to put better fitting sheets like the ones they sell. Well this final time I called the customer service line cause it is more than a visual or minor inconvenience. This was a total failure of the product and has rendered it useless. My wife made the initial call and was informed that we are out of our two year 100 percent warranty and in our pro rated period and that the part needed will cost $60.00 plus freight.

During the sales pitch we were told items such as the pillowtop and mattress cover were only covered for 2 years but the structural foam and air chambers were covered for the full period and if they ever failed they were covered. That is what eased our minds in the purchase was the fact that at least if the foam fell apart or the air chamber leaked it was covered. Now I feel like I fell for a Nigerian check scam cause I paid $2000 for an air mattress I could have bought at walmart for $20. Now, after the whole process, I have to give the company more money to make their inferior product useful again or go back into debt and buy a real mattress from a company that uses big boy materials instead of children's toy materials that can't even hold up for half of the claimed lifespan of the product. I have bought used matresses from hotel supply companies and gotten more use out of them than this. I am very dissapointed because I could have bought a new cheap matress from a store every year and it still would have been cheaper than this gimmick of a product that the company sells just to sell parts for the thing later to the poor saps like me that get suckered into buying it.

I will either have to spend over 100 dollars to fix their product and continue using the marginal product with the flaws that were mentioned knowing that it may fail again or bite the bullet and spend more money I don't have to buy a new bed. Meanwhile I am stuck sleeping on the couch. It seems every product these days come with all kinds of guarantees and warranties but very few actually stand behind their products when they fail. Select Comfort is NOT one of the companies that does.

Now a year and a half later, we have received a call from their credit company stating that we owe them money. We have never received any statements regarding any balance. We also did not authorized any additional charges. To our knowledge the bed was returned as defective and all delivery and pick up charges waived. Now Select Comfort is stating that invoice were sent to wrong address-seems they knew where to deliver and pick up mattress but not where to send invoices. We are now being charged late fees and interest on something we don't owe.

Well, we did not use it for about 2 years, but recently thought we would try it out again. We noticed that the mattress pad's zipper is broken and they want $234.00 to replace it on a bed that is only 4 years old. I have been corresponding with them, asking if I did purchase this mattress pad, would it help with the sagging to which they won't answer that question. I was told it was a man-made product and that unfortunately sometimes there are problems with man-made products. After so many sleepless nights, sore back, shoulder and neck aches, I decided to look online and see if anyone else had this problem. Looks like they do! Now I am concerned about MOLD - I will be checking for that, which is another whole issue. We have not been feeling good since we started to sleep on this bed the beginning of this year.

These beds are not cheap, ours cost $1668.45. Well, I feel better knowing that we are not crazy and not LOVING our sleep number bed as Lindsay Wagner would say on her endorsement for this bed. I wonder if she has ever slept on one for any length of time. We are the ones pictured rolling around on the inner spring mattress, but only we are on our sleep number bed! I don't know if this makes any sense to you, I am tired, sore and angry right now and wanted to voice my feelings about this bed.

I had been having allergy symptoms for the last year or so and thought it was something at work, then saw on our Fox 6 News a story about mold in these air beds, so I'm hoping these allergy symptoms are from that and eventually go away.

Anyhow, I got my first package, containing the chambers, and the divider only 3 business days after calling customer service. I was concerned that I hadn't received the foam topper yet, and had planned to call back the next day, but by the time I got around to the point I was going to call, the foam topper showed up at my doorstep. My guess is that they came from separate locations. I put my bed together with the new parts, and I have to say that all the problems were solved. No more ending up on the box spring in the morning because all the air leaked out, no more hammock, and no more mold. And the new foam topper is even more comfortable than the other one. These air chambers have been pre-treated to hinder mold growth. The mold was a known problem, and I worried they were going to charge me for the replacement parts, but I worried for nothing. I had no problems getting the new parts and getting them free of charge. I slept better last night than I have in years. All because my bed is pretty much like new in condition. Had I known that I could have gotten a new divider and that getting new chambers would solve all of the problems, I would have done so a long time ago! Please call customer care if you are having these problems, they are much more pleasant than they are reported to be!

I consider this bed one of our better purchases. In fact I have had several back surgeries and the bed has been great because I adjust my side of the bed to the firmness I need without effecting my wife's side at all.

So I complain. They tell me to vacuum the cover (as mentioned by others) and flip the pads. Well, when I look at the pads, they have already started to RIP right at the spot where the bed folds. They send me a new mattress cover, but the zipper for the new cover and the old mattress do not line up, which means that I have to take the bed completely apart, remove the air chambers, take out the bolts to the foundation, install the mattress, re-bolt it to the foundation and put it all together again. If I had wanted to do all of this, or been able to do it, I would have done it in the beginning. Of course, they don't tell you all of that when so-called customer service offers to send you out a new pad. So, I have to put the old, raggedy pad back on and send the new one back because I have absolutely no idea how to assemble the bed, nor do I have the means to do it. And what's even better, the box they sent is so huge that I have to call UPS to come and pick it up from my home - and get this - I have to pay for it!

So, $5000 later, I'm stuck with a raggedy bed I haven't even begun to pay for. I had my old box spring mattress for over 10 years (I know - way too long) and covered it with an imitation temperpedic mattress cover purchased from Costco that made it oh-so-comfy. The only reason why I got rid of my old bed was because, well, it was old. Too old. But, it never did me wrong like this new-fangled, expensive, money pit. And, I have the same problems as everyone else: I sleep on the side but I'm drawn to the middle. If I put both sides at the same number, I still feel drawn to the middle. When I level the bed out, it sags in the middle. One side loses pressure religiously. I'm not looking forward to mold and moisture problems that others have related. To say that I am very disappointed is an understatement. I only hope to have finished paying off the bed before I have to buy a new one. I'll definitely check out consumer affairs before I make another purchase!

Also I was told that the condensation on the chambers was normal and all mattresses do that, but you cannot get inside regular mattresses. I do feel that they are way overpriced and also take a lot of care to keep them comfortable. I have asthma and have not blamed it on the bed, but now I am beginning to wonder.

I have never had a problem with my bed, but if I did, at least I could replace a single part to fix it. What bed can you do that with? And what really gets me is the people who wrote about the shipping cost for returning the bed. They let you try the bed out for 30 days and you think they should waive the charges? And for those people who have mold in their bed, use a mattress protector and lose weight. Imagine the difference it would make. There is no mattress out there you wouldn't get mold in. Mold is formed from moisture, your moisture....look it up!

Lack of sleep. Cost $3000.00 or $1000.00 per year to have many bad nights of sleep. I often have to sleep on the sofa. I have daily muscle and back pain from poor sleep. I must purchase new mattress and spend more money.

We're out $1900 for the non-refundable adjustable foundation but hope it will work with another mattress. No physical damage but we're hoping our friends may start visiting again!

It gets worse because the bed is filled with mold. We checked the air chambers upon the pump failure and discovered mold on the foam padding and air mattresses on the inside of the bed. The inside of our mattress cover smells from the mold growth. I feel that Select Comfort should give us a refund or replace the bed entirely. The mattress is beyond repair due to the mold.

We only contacted the company once and were told that because we bought a refurbished bed they could not help us with anything--we were totally on our own about our complaints.

My husband had back surgery in 1994 and was fine until about 8 months after sleeping on this bed and complaining constantly. We kept trying to make it work believing it was our fault it was uncomfortable, even buying extra padding as recommended.

He ended up having to have his back operated on again and to this day believes the bed caused a re-injury. I have serious back problems that I deal with daily and have been uncomfortable sleeping on this bed and two others over the past 5 years--it did not take care of anything for me and I cannot say if it made it worse, but I cannot sleep on it any longer.

I do have a bit of a problem with rolling toward the middle when my husband is not in the bed. My remedy for this problem is to grab his pillow and cuddle it so I CAN'T roll over, or I just turn onto my other side. And when he gets in the bed when I'm lying there, my side poofs up. It's kinda fun (haha), but I don't think it's supposed to do that.

Another problem is that on my side of the bed, the side foam has collapsed. I'm ashamed for anyone to see my bed when no one is in it. It looks like a 40-year old mattress that belonged to an 800 pound person. Our numbers, by some miracle, stay the same (so far) but there are big dips where we lay. Actually, I think WE'RE the big dips. Money is not something we have in surplus by any means, so we are stuck with this stupid bed until we feel like we've gotten our money's worth out of it, or we win the lottery, neither of which may ever happen.

Now that I really think about it, I can't believe how stupid we were for paying so much money for a glorified air mattress. And shame on the company for charging so much in the first place. But I guess they know there's a fool born every minute. And one more thing - I'm half afraid to sleep on my bed because of all the complaints I've read about mold. I'm afraid to go look. Yuck!

After much back and forth, and no offer to have them pay for shipping, I have no choice but to pay shipping to return the original pump, and assume that my original pump will not end up in someone else's bedroom as refurbished, or some parts from the original pump--and that Select Comfort will have sold the pump, or parts of it, twice. Even if they find the original defective, I will not receive any credit/reimbursement for the refurbished pump they sold me.

The next night, I set it to 55, and in the morning it was down to 35. I called customer service again and this time I was told that if it was leaking, the drop would always be the same amount. The fact it was something different each morning proved that it wasn't leaking, but rather that I was somehow using it wrong. See... here's the problem I have with that: how exactly does one use a bed incorrectly? I called Customer service back yet again, and this time I was told I needed to test it by removing the air hoses and capping the holes in the mattress with these two little white plastic caps from our kit. I had all the installers had left behind in a box, and there were no, repeat, no little white caps.

The customer service woman insisted they must be there or I had lost them. Then she told me I would have to go down to a local store and pick up a set to run this test for them before they would come out and check out why my side of the bed is losing 20-40 points of air per night. Some nights I wouldn't even sleep on the bed, and it would still lose pressure. As of now, 3 months after we bought the bed, we still haven't had any resolution of the problem of my side losing air, nor of my husband's side having miserable hot spots. The closest we've come to solving the latter is, Select Comfort has come out with a new mattress pad they will happily sell us that will prevent hot spots from developing. As if.

The issue with mold is because the people are not clean, you can open up the bed and clean it if necessary something a person like me with allergies likes, also something you can't do with a regular bed. these people use to get a life and stop blaming select comfort for their disgusting sleep habits. i recommend this bed for everyone in my family.

It's becoming more difficult each day to actually get up in the morning. I have terrible sleep and my back hurts in places it never did.

Mold and bacteria cannot be removed from the foam pad, and the zippered comforter would fall apart if it was washed. We got burned badly on this one!

Since there are multiple issues, they can't necessarily pin point how the air is leaking. To send out a technician is another $150. They wanted me to start out with a new air pump and if that doesn't work then they will trouble shoot again. Mind you, I don't get a refund for the replacement air pump if that is not the issue. My solution is to ditch this bed and buy a regular mattress for 1/4 of the cost with no parts that can be replaced. I really hope the authorities will take notice of this sham of a company!

Sleeping on this bed has created more back problems then I already had. It has also given me headaches as well as neck tension.

Ask yourself this before purchasing a Select Comfort bed . . . do you want a bed with parts that are going to break down? The longer you own the bed, the more expensive the parts become.

Seems like we've just complicated our lives by purchasing a bed with parts, not unlike our CARS! The next bed we buy will not have moveable, breakeable parts!

I spent $1,421.74 on the so called bed ,And I will return it to them as soon as I can get it in my truck.

When we bought a second home we again bought the next-to-the-top Select Comfort bed with duel controls and the extra padded top. My back has been killing me for so long I don't even remember when it started. Just recently I began to consider it was the bed. Today we took the bed apart to see why it was losing air and felt like a ridge was down the middle and guess what we found! Mold!!

Oh, the first bed we got is now flatter than a pancake and has to be filled many times during the night.

The problems everyone is having with the company; the leaking and especially the mold, yuck. Thank for saving me a lot of pain frustration and MONEY.

What a lot of money for such a poor product! And by the sounds of other's experiences, no hope of a refund.

I called customer service. They told me that maybe my neighbor had a wireless remote control - they act on the same frequency. After the 3rd call they asked if I wanted to go with a corded control, but they wanted me to pay for it! I paid $3000 for the bed, HELLO.

Select Comfort was aware of this issue before and should therefore do a mailing making buyers aware of the issue and make an offer to replace at NO COST to the buyer.

The bed is leaking on one side and must be reinflated several times during the night. I've tried to log in to my account on the website to no avail!

Supposedly, they are trying to send me a part that might fix the problem but I have not had a service technician come out and fix the problem.

We had to replace one leaky chamber of the Select Comfort and found the air pump very noisy, but the major problem is that no matter how you try to adjust the bed, you feel like you're sleeping on hilly mountain terrain and awake with a sore back, hips, etc.

Also, the salesman completely lied to me about products for the new expanded queen size, telling me that JC Penney and Bed, Bath & Beyond sell bedding for this size....they do not. I do like the extra width, but it's not worth the hassle of finding quilts, etc., that fit it.

My wife and I have back neck and back pain .... we were told to deal with it basically...that it takes some time to get use to. How can you get use to something you adjust manually? should should set it where you want and that should be it.

If you want to return it, DO so fast. Dont let them talk you out of it. Use a major credit card to protect yourself. We always got replacement parts fine.

Since I was intereted in buying a 2nd bed, I happened accross these written complaints. Some people just can't be pleased and just dramatize their problems. I will buy another one these beds by Select Comfort.

I replaced the panels with 5/8 inch plywood and supported the plywood in the middle by adding a couple of wooden legs. The problem persisted and I decided to call Select Comfort for advice on how to remedy the problem. The lady on the telephone was very friendly and seemed to be familiar with my problem and told me that she would send out a part that I should install to fix it. When the box arrived I was astounded to find a flimsy piece of foam in it measuring about one and a half inch by 72 inches. I knew at once that that would not fix my problem but I installed it anyway...it made no difference whatsoever. I also kept adjusting the numbers on my mattress from settings of 20 to 70 pounds in five pound increments.

One side or the other fills up with more air or one side goes flat and has to be refilled several times during the night. It is one of the most uncomfortable beds that we have ever slept on!!! You end up rolling to the middle. Talk about having your sleep interupted!!

We will not recommend this bed to anyone. For the price they charge there should not be any problems!!!

We had problems from the very beginning with rolling to the center of the bed, the bed deflates during the night and you wake up in a hole. They sent us a piece of cheap foam to put in the bed to correct this problem. We were told by the operator that this is a common problem that the company will have to deal with at some point. The foam didn't help only made it worse. We called the store we bought it from to tell them we were bringing it back, only to find out we have to ship it to Minnesota which will cost app. $150 OR we can have them come back to our house and disassemble the bed and ship it back for $200!

WE paid them $150 to set it up because they said it was hard to do by ourself and we don't have a truck to get the bed from Columbia. So far our FREE 30 DAY HOME TRIAL HAS COST US $350 PLUS WE BOUGHT A $170 (on sale!) down mattress pad which we are stuck with also. So we are OUT $520 and have nothing to show for it. Now we have to go out and buy another mattress. Their advertising of the FREE trial is very deceptive, not to mention that the product is NOTHING MORE THAN A GLORIFIED CAMPING AIR MATTRESS WITH CHEAP FOAM ON THE TOP.

There is much frustration, no sleep, and a huge sink hole on one side of this bed after paying over 3,000 dollars for this bed I still cannot sleep. What's a girl to do?!!

Called service center to get the worlds worst run-a-round. Told them the problem and was told, check the foam sides, check the top foam, heat fluxuations cause lose of air, not unusual to lose air and have to readjust, where you on the bed or off when adjusting, check these things. When we told them its just losing air they talked down to us so badly we lost confidence in the service, product and retail outlet and said we have had it we will be returning the bed. Then we were told you just can't return it it takes a lot of computor work to get the papers ready.

When I was repackaging the bed I saw that the support beams had warped and sagged in the center as much as 5/8. I don't understand why they don't remedy this defect. I didn't see the complaints on the internet until after I discovered the problem. Now I see that rolling toward the middle is a common complaint.

I am returning the bed and going to attempt to recover shipping cost.

I purchased the bed in 2001 and finally got tired of trying to correct problem.

This was just masking an obvious problem which Sleep Comfort denied having, saying no one else was having any problems and that I must not have the bed properly assembled which was nothing more than a cop out. The mattress came with a great almost lifetime warranty, but I was well past the money back guarantee period. I can't blame anyone but myself for not returning it right back to them but I've never seen a company so eager to deny they had a problem. Being a single man, I forced myself to try to ignore the problem but it will always exist.

Not sleeping and am sore in place that I was never sore in before. My husband also has advanced parkinsons desease and needs a good nights sleep.

I communicated with the corporate offices and would just get the standard "just hang in there. you'll get used to it." I notified the local store and corporate within the 30-day trail period to come get the bed. It took another 30 days of them trying to talk me into keeping the bed before they finally agreed to come pick it up (at my cost). I had sent them a copy of a letter of complaint I had sent to my credit card compnay. I think that is what finally got their attention. At the end of the entire process someone called me and asked if I wanted a technician to come out and repair the bed!!! I bought a Sealy Postupedic pillow top mattress and have not had a sleepless night since.

We even went back to the store to see how their beds were set up. I mentioned to the company that maybe we had a defective bed. I was told in a heated voice, "We don't have defective beds"! I asked for someone to come out to see if the delivery men put it up wrong. It was like I was asking for their first born.

After going back to the store again, the manager came to our house to help us out, the bed was set up fine. We even changed the chambers around to see if that would help. No such luck. The manager said the company should pay for an upgrade for us. I called customer service again today, the person was nice, she did sympathize with me but said there is nothing they will do. I'm to sell the bed and cut my losses.

I asked to speak to someone higher up. No luck there either. The customer service rep thanked me for being polite and not swearing at her, apparently that is a problem. She also said that this was a large problem and eventually corporate will have to do something to correct the problem of people rolling to the center. Her supervisor wanted to know who the manager was I spoke to, because of his recommending an upgrade. I told her I was not going to throw this guy to the wolves because he has been trying to help us fix a problem. We should of been made aware of potential problems in the beginning.

So, we are STUCK with a bed we HATE! Stuck with the loss of money and continued back problems. Hey at least our chiropractor is getting rich off of us having a horrible bed.

The bed was delivered along with the box frame. We called Select Comfort Customer Service and let them know that we had received a box spring that we didnt order and the Select Comfort representative told us that we would be sent a return authorization. To date we havent received a return authorization for the box spring.

Today, Jan 31, 2005 my wife called Select Comfort Customer Service and spoke with a supervisor (Chris) and was informed that the mattress was non-returnable. At 1:24 pm PST I called Select Comfort Customer Service and told them we would like to return our mattress. The Select Comfort Customer Service representative (Doreen) informed us that we couldnt return our mattress because it was sold to us as an outlet bed. I was told our bed was a discontinued model and we received a special low price.

We can't get close at night due to the difference in pressure level of our two sides. The foam center piece repeatedly collapses leaving a divet in the center and if either of us moves or attempts to get out of the bed the other rolls to the opposite side. The manager instructed me that there is an adjustment period -- well it's long overdue.

I just UPS'ed the bed back to factory for $85, which along with the $100 set-up charge, comes out of my pocket. $185 to sleep on a bed for two weeks that Paul Harvey and Rush Limbaugh say changed their sleep comfort. (The fees they were paid probably make them sleep much better).

Lastly, and most important: After losing friends to a tragic fire in a Rhode Island night club (foam materials on the walls of the club caused this fire to spread in 50 secs killing 100 people and injuring at least 300 more), I decided to question Select Comfort about the foam in my bed. I emailed them 10 times to be exact, they will not respond to one question "Is the foam material in this bed highly flammable material?"

It didn't do anything, so we called them back. They then sent us a much thicker piece of foam, but it ended up just making a big bump in the middle of our bed. We still feel like we are sloping on either side of the bed.

Next, we were watching the news in our area and they did a story about mold growing on the foam and air chambers. We checked our mattress and we also have a blanket of mold on the foam. We called again and they said the only thing they would do was to send us new foam. They also said they would send us another piece to help with the sloping. They were unconcerned about the mold, and we were told that from now on, we need to air our bed out once a month.

Not only that, but we requested they send a letter out to all the consumers letting them know about the mold problem. Their response was that they aren't going to do that, but all new costumers will be getting better instructions on how to care for their bed.

My chiropractor told me that it takes a few months to get used to it, but that I would love it once I did. Well, it's been 5 months since they set this monstrosity up. There is no return policy at this point, and I have more back pain in my upper back than I can stand. I have no doubt that this horrible bed is to blame.

If I try a softer setting, my back hurts so much it is a challenge to crawl over the rigid edge. I do admit that the mattress is fairly comfortable IF one sleeps on their back. The body in a moderate V shape is much like a hospital bed with elevated head and feet. However, if one sleeps on their side, and the head and feet are higher than the hips, a V shape is not comfortable. The body is not meant to be bent into that uncomfortable position.

It is nothing more than a blow-up mattress with foam covering it. If you inflate the mattress to a firm setting, you feel like you're on top of a bubble, which you are - it does not inflate evenly. I called Select Comfort within two days of receiving the product requesting to return the product. I was told that they would not take the "Adjustable Frame" back, only the mattress. I was told that I signed a waiver. No, I did not sign anything, my husband purchased the bed for us. He was rushed through the "initial here" and "initial there" for delivery purposes. Nothing was ever said about not being able to return the entire bed.

The "adjustable frame" is $1500 of the purchase, which they are claiming is nonrefundable. I have contacted the company repeatedly, but they are robotic and just keep repeating themselves. They are not problem solvers, to say the least.

My e-mail to them:

This is to remind/inform you that back in Sept. or Oct. of 2003 I ordered an air mattress pump from you, that I've paid $100 and sent the pump back to you within about a month for a refund but I have not received my refund yet. I have also made a postal delivery confirmation. So I have called the Select Comfort location in Minneapolis, MN 55442 in Jan. 2004 to confirm. They have informed me that my refund will appear on my next one or two bank statements which was February and March but I still have not received the refund and it has not appeared on my bank statements. So they told me to contact them again if my refund does not appear on my next 2 statements. So I am confirming again to let you know.

Their reply:

We apologize for our delay in responding to your concern. Our records indicate that the amount of money you owed for the cost of the replacement pump under the pro-rated portion of the warranty was $100. There is not a refund that is set to be credited back to you. Please contact us at the e-mail address below if you have any further questions or concerns.

In light of these problems we decided to return the bed. Four days had passed since we received the bed (about 9 days since we paid in full). When we called to find out how to go about the refund and return process, we were informed that our purchase was a final sale. This took us by sur prize as we were under the impression there was a 30-day return policy.

A customer service supervisor told us we bought a clearance bed and that it was a final sale. We were never told or given the slightest hint of this, we thought we just got a great deal. Nowhere on our invoice or on anything concerning our purchase did it say we wouldn't be able to return it. I spoke with customer service many times and none of the people I spoke to would acknowledge a copy of the Massachusetts law I found that clearly states (Mass. Gen. Law Chapter 93A 940 Code of Mass. Regs. 3.13) that a seller can have any type of return policy it wants ... "all sales final," "merchandise credit only," "full cash refunds within 30 days," etc. .. but that the seller's refund, return, or cancellation policy must be disclosed to the buyer clearly and conspicuously before the transaction is completed.

Usually, this is done by means of a sign at the point of purchase. Printing the store's return policy only on a cash register sales slip does not comply. You may return goods within a reasonable period of time if no return policy was disclosed. A seller cannot misrepresent its refund, return, or cancellation policy, or fail to honor any promises about it.

Now, you had to lift the king size mattress off the bed (a feat in itself) but you cannot get to the area where the tubing attaches to the mattress unless you cut a hole in fabric (which I did not do.) Consequently, we have let this go by (with aggravation) since we purchased this product. That we let it go on this long is our own fault, I realize that.

However, if a consumer pays over $3,500.00 (we did) for a product, the company should come and install it and demonstrate it. They demo was done at the store from which we purchased but of course they did not tell you of any potential problems. Customer service from the company sharply informed me that they did not have service technicians who would come to the home to correct the problem. I have sent the company another letter just to reiterate my opinion of them and their lousy product and worse yet, their lousy customer service practices.

The long and short of the story is that the bed, after six months developed a "trench" in the middle. My husband and I were not able to get any sleep because we were rolling into each other all during the night. We called the company, they told us nothing could be done as our 30-night guarantee was over. (This had nothing to do with the 30 night guarantee, this was a malfunction of the bed).

They sent a piece of foam to "remedy" the problem. This did nothing except to make it like a speed bump in the middle of the bed. We called again, they sent another piece of foam. This, as expected, did nothing to give us any rest. Another phone call, another "sorry your 30 night guarantee is over," another piece of foam.

We spent $1500 for a bed that we thought would last us at least as long as our old mattress had. I am now in so much pain that my productivity level is very low, I am depressed because I hurt all the time and can't get the things done that I used to. Yes, existing health issues were already there, but they have only gotten worse with continued use of the bed.

However, when one side is inflated softer than the other side the person on the firmer side feels like they are rolling into the softer side. So after several nights of discomfort for my boyfriend and I, I contacted the company and they informed me that my 30-night trial had expired so they could not give me a refund, but they would indeed try to fix the problem.

So they sent me a chamber lift for the softer side of the bed, to lift it up. This chamber lift was nothing other than a piece of foam, approximately 1/2 inch thick. They sent me directions on how to install this, which has diagrams of the problem and how this would fix the problem. Clearly I believe they were aware from other complaints that this was a problem, or they wouldn't have these diagrams.

So that didn't solve the problem, so I again contacted them and they sent me another chamber lift, and that also didn't solve the problem, but caused another problem. It made the soft side higher than the firm side, so again the rolling into the other side problem.

I again contacted them asking for a refund and they absolutely refused sticking to their 30 night guarantee, so they sent me again another piece of foam to place in the center of the bed, this caused a hill in the middle of the bed, then it felt like rolling out of bed on each side of the bed.

By this time I was very unsatisfied with their product and again asked for a refund, not asking for the money I had already paid, just asking them to take back their product, and credit my account for the remaining balance. They again refused with the same reason, the 30 days had expired. So again they sent me yet another piece of foam.

I was so frustrated with it that I decide to check their warranty, as the mattress comes with a 20 year warranty, and there I discovered that they don't cover the foam in their warranty, so I wondered why they were trying to fix a problem, that wouldn't be covered with what they were fixing the problem with. So that a year from now even if their foam inserts had fixed the problem, which it did not, I would indeed have the same problems, that would not be covered under their warranty again.

So I again contacted them and brought this to their attention, and they again just referred to their 30-night guarantee. I feel their product does not work as they say it will and neither will their attempts to fix it. They have told me that it is just a matter of my opinion, and they can do nothing about my being uncomfortable or unsatisfied with their product.

There must be a way to get a refund on this product, even though the 30-night trial had expired, and I would like to know how I could get credited to my account. I think that because of their attempt to fix the problems with something that they don't warranty, that they should give me a full refund and take back their product. I have put their mattress back in its shipping boxes and have bought another conventional mattress, because I could not sleep another night on this Select Comfort mattress.

The consequences of this are that I now owe over $1,200 to a finance company that is now harassing me for the money, and going to take it to collections if I don't pay. I don't want to pay for something I can't sleep on. This will damage my credit rating, which will make it hard for me to make purchases that need to be financed in the future. I was already turned down by the company I had to buy my new mattress from, due to this being on my credit record, so had to pay cash for the new mattress.

It has also caused me to lose sleep at night, do to the uncomfort of their mattress. Also caused a problem in my relationship with my boyfriend as he could not sleep on this mattress, and both of us would wake up with back pain in the morning. He would have to sleep on the couch, which was emotionally damaging to our relationship. I have also been emotionally damaged, by losing sleep at night and by this company not caring about my comfort.