Sleep Number Reviews

My salesmen Ken was super helpful. He took his time explaining that difference between each mattress and the value of each bed. He showed both my mother and I how to find our comfort zones on the beds and gave us recommendations on how address those different pain points. He was very helpful with check out process.

Our latest Sleep Number purchase is our 4th Sleep Number and we bought our first Sleep Number in 2011. I heard a neighbor talk about it. I was having back issues, and it’s helped solve all those. The reason we purchased the other ones is we had another home and the bed there was like a rock and it was killing me. Then when our 2 sons were getting older and their mattresses finally got old, we decided to get a Sleep Number too. That way, they can adjust it. What I like the most is that some people like hard beds, some people like soft beds. And that way, you can have either.

Absolutely the rudest agents. Avoid having to call them at all cost. I was buying a new bed and before its delivery was scheduled I was able to add the new flex fit frame. They were charging me 2 ea $199.00 delivery feed because items weren’t ordered at the same time. The 2 pieces were being delivered the same day to the same address. To date I have not received the promised refund of the second delivery charge.

Consultant was very friendly, courteous & helpful. She greeted us at the door, helped us find what we were looking for, described all the various possibilities, colors, softness, etc. She helped us with our discounts & we decided to buy two sets instead of one!

Today is my 2nd day and I have a lot to learn about my new bed and overall from the store the sales person his name is John at Ridgedale mall saintlouis park Mn mall and he did very professional job! And the delivery team also did very professional job! Thank you.

I was very pleased with the experience at the Sleep Number store in Delafield. Denise was very knowledgeable and guided us through the process. We are very happy and look forward to our new bed being delivered soon. We plan to recommend Denise and this store to all of our friends.

They were the most knowledgeable and friendly customer service I have ever dealt with. Thank you for hiring the best employees from the store to the phone. The warranties are amazing and add to the value of the products you buy.

Best buying experience ever from the sales people to the delivery people. Everyone was polite respectful and very helpful. They were even helpful with the app and the remote, they showed me how to break down and reassemble the bed if I have to move it and they removed the old box spring and mattress, I and my wife are very happy with our experience and our purchase.

My sleep improvement is substantial with this product and the results are the real value of this product. Please be sure to READ what you SIGN. The companies terms of sale AND warranty can very easily create misunderstandings which is why I was very sure I wanted this bed before buying it. As a product, like most furniture, this product costs far more than its worth. The lions share of its value is in the results, which for me... was priceless.

I have a couple of injuries, so I figured the flexibility of Sleep Number would fit me better because one mattress with one type of firmness wasn’t gonna help. I immediately noticed the differences. Because I can adjust the firmness, my backache went away. And then, my neck injury isn't as bad ‘cause it's not bent as much. The bed raises my body a little bit more, so it's straighter. It's incredible. Everyone was great and super helpful. They gave me the date ‘cause they were so busy, but they gave the option of getting it sooner. It was a really pleasant experience. If someone is in the same situation that I am in where they're not sure of what bed they have to buy to meet their needs, Sleep Number is the right way to go. We recommend it to everybody who can afford it.

My husband and I bought a Sleep Number bed for about $3000. After about 3 years our back started hurting. I noticed the number I set the bed at went down. I called the company and they said that we should periodically check the level because sometimes the bed can lose air. I thought to myself, wow $3000 and sometimes it can lose air? But whatever, I check the air regularly now. However after some time ensuring the air pressure was right, our backs still hurt. We just spent the weekend in a hotel and realized our backs did not hurt. I called again and now we have to spend over $200 to replace parts that have "broken down". Don't buy!!!

I visited your store nearest to me about a few weeks ago and got my questions answered about my bed frame which had bee recently delivered. The salespeople are always willing to help at the Davie store on University.

Our experience at Sleep Number was amazing, staff was calming and very helpful. They gave sooooo much info. Showed us how we were sleeping, where our trouble areas were. Found every savings possible and they were not pushy. It was amazing.

I tried to log into my account and it wasn't found. I have had my bed since 2014. I love it! I reached out via chat and Brenda answered. She was able to find my account and assist me to recreate it and link all of my purchase history to newly created account. She was pleasant to deal with and able to solve my issues. She is a exemplary employee and deserves recognition for the great job she does. Thank you Sleep Number for great products and customer service reps that are thorough and can resolve issues immediately!!

We ordered a new bed from the store and it came out defective and possibly used as it had scratches and grease on the base of the bed. We tried to get another one sent out and they could not give me an answer other than 2 weeks. They were supposed to call me back today and they did not. We do not have a bed to sleep on since they took our old one.

I purchased the mattress on 2016 at Victoria Garden - Rancho Cucamonga store and the sales person ASK me the purchase the additional protection plan for $239 that inclusive all parts and labors in case anything wrong and they also throw in a bed pad free. When I call for service support yesterday because the mattress surface was not even anymore, the edge was always lower than the center of mattress and it cause my lower back hurt in the morning, the rep says the protection plan I purchased is not cover the problem I have and I need to pay $199 over the phone just for them to come out to check on it, but NOT repair. WHAT?? This is totally unacceptable and dishonest for such name brand store "Sleep Number." I spent thousands of dollars on the mattress that I can't sleep on it now...

We purchased this adjustable base to go with our existing Flex Fit Cal King. This base completely changed our how mattress feels. First night we both woke up with neck and shoulder pain. MY FAULT FOR NOT CHECKING, BUT WHO WOULD THINK 3800 LATER AND YOU CANNOT RETURN!!?? Sleep Number takes NO returns. Only on the mattress for the first 100 nights!! My hubby now sleeps in guest room and we have to pay for this base. We will never buy Sleep Number again.

We bought two sets of sheets with our Flex Top California King Sleep Number bed. The fitted sheet on the first set wore through. They were more expensive, but thinner than the 2nd set we had. We used the 2nd set for about 2 months and the sheets ripped straight across at the split top seam. I did not call right away, but when I called customer service, I was told we are 3 months out of the warranty period and there is nothing they can do. I offered to send them the sheet showing it is hardly worn, but once again was told there is nothing they could do. I also asked if they sold fitted sheets separately, but they don't. For the price of Sleep Number sheets, I would expect higher quality than others.

Treated well, spent as much time as we needed. Interrupted by several other consumers but felt as though we were the only ones in the store. Nice and thoughtful, spent time with my mother, who is 80 and buying the bed.

I've had Sleep Number products for 20 years. I've purchased three mattresses and some bedding. Their salespeople and delivery people were really good. The products have been good too. But I had one issue where I had a mattress that slipped when you sat down on it and I never got that cleared up. Despite that, I bought a new bed from Sleep Number because I couldn't stand not to be using one. I was told when I bought the new bed that they should've taken care of that, but I am aware now that that can be done. I just have to talk to the right person.

Dave is a professional salesperson who is caring and kind. He truly represents Sleep Number and was very instrumental in our decision to purchase this product. He is very patient and well versed in this product. We tried every bed and were there for quite a while. Dave encouraged that until we felt comfortable.

The rep was very helpful. He called me a couple of times to check and see how everything was going and said to let him know if I have any other questions for him. Also, I like that there's a service in the store that shows you exactly where your pressure points are so you can see the result. However, I didn't wanna spend so I bought the C2 which was the cheapest one. I scheduled a home delivery and that went well. I love the quality of the Sleep Number. However, every night when I get in bed, I have to readjust the settings to my number and turn it back to what I want. I'd recommended Sleep Number to others. If I hear somebody who wants to purchase a new mattress, I'd tell them to go straight to the store, give Sleep Number a try, and see how they like it.

Sleep Number C2 360 Queen Bed. Quinn ** was our sales associate. She was wonderful in terms of being helpful and follow up. She kept in touch about the delivery date and called us the day after delivery to make sure everything was okay. The two delivery guys were outstanding. They should train all your delivery staff.

This may be great if you get one that works. I did not and the runaround from this company is crazy. I have only had a few decent nights sleep in the first 40 days I have this bed. Their support is useless with the suggestion to be to unplug the bed and and give it seven days. There is the problem. It will only work for 2 days so can't even get to the seven days. I have moved up multiple ladders of support with no help from any of them. Getting a Sleep Number has been one of the worst product decisions I have ever made.

I always wanted a Sleep Number but I didn't wanna pay that much money for it. I talked my friend into buying one 30 years ago, and she loved it. It took me 30 years to get one but I’m happy with the bed. I had a problem at the store, though. I went for the p5 and the sales rep gave me a price then rang it all up. I knew it was on sale the following week so I said I would come back. He told me he would be there on Wednesday so I said I would come back then. I went there and left the papers in the car, which was okay since the rep had given me the customer quote, so he knew exactly what I wanted. He told me not to get the papers and then added a couple of hundred dollars to the price. I said that it was the wrong price and that I have it in the car, but then he said it was the right price. So I said goodbye and left.

We had a problem with our sheets from Sleep Number. They were a little over a year old and developed a big tear in them. They found our account and with no questions agreed to send us a replacement set at no charge. They were helpful and professional. We could not have been treated better.

We had a good experience with the delivery and setup. Jonathan and Vaughn the setup guys were very courteous, helpful and very knowledgeable. They demonstrated all the different features to us and gave us any and all information that we were concerned about and reassured us that if we had any problems in the future that we could contact the office and that someone would get back with us.

They were helpful with ours decisions, and let us try out all the beds, and talk about each one, which one does what, so you can be comfortable with what you pick, and if you forget they're there to help you, Just a phone call away.

From the sale to delivery, the experience has been fantastic. Thank you to everyone involved and for better sleep. The crew that came over was pleasant and respectful and the sales associate at the store was a pleasure to work with. I will do business with you all again.

We are previous Sleep Number owners we have purchased 2 in the last 20+ yrs. We knew we wanted to purchase another but had no idea of the options and technology. Our experience in the store was very relaxed with Tim, we got to the show room probably 30 to 40 minutes before closing on Sunday afternoon and Tim never appeared to be in a hurry to leave. He took time to show us several beds and all the options there was to go with the beds. Pleasant experience for my wife and I.

We've been always impressed with Sleep Number's quality to the point that when the old one was finally starting to wear out, we bought another Sleep Number. Our interactions with their reps have always been excellent. They're knowledgeable and friendly and they seem like they really care. We mainly purchased mattresses, but we also purchased mattress covers, sheets, and pillowcases. We had the mattresses delivered and the delivery team was very professional and good. They covered their feet so they didn't leave tracks. They also did a nice job of putting everything in place and setting everything up.

I bought an i8 bed a week ago and the sales woman implied during the sale that we would probably get the bed in a week but after the purchase we found out that it would take 3 weeks. The sales people need to be upfront on delivery times before someone purchases their product. I hope the bed is worth the wait.

I had a Sleep Number that I purchased some years ago, and I purchased another one to upgrade. I had a good experience dealing with the sales rep, who was very courteous and professional. The delivery went well too. My husband loves the bed. However, I like the old one better. That one was pillow top whereas this is just flat. It’s like laying on a board almost with cushion. It’s not fluffy enough. I need that wrapped around my body feel, like a bed of cotton. I'm reverting back to my old bed. Also, I thought this new one adjusts to your body all night long. The only time I feel it adjusting to my position is when I first get in the bed, but after that I don’t feel it anymore. Still, I like all the gadgets and how the bed tells me how I slept the night before.

New app just not convenient to use. Bed goes offline and intermittently does not record data. Would rather have the old app back. The only adjustment on this bed is the dip, or hole in the middle (head to foot).

My husband had an old Sleep Number bed and I liked the fact that I could pick it up so I could sleep up. We've owned the new bed for a couple of months and the sales representative who helped us purchase it was excellent. She was good at explaining the different thicknesses and the properties of the bed where you didn't need a backboard when you picked the bed up. Other companies had beds that also went up, but this was self so you don't need a backboard. There's also the fact that my husband and I sleep differently. His is firmer than mine, and I have my own button that I can play with. We also got a liner that protects the bed, and then we purchased two sets of sheets.

Location of the store was SO convenient. We were at the Easton location. The facility was spotlessly clean and we were greeted with enthusiasm. Salesman was patient and thorough with his explanations of "so many things to learn"! I realized early on that this purchase was so much more than that! It was a life-changing experience and decision. I have no doubt we will experience a new lifestyle consisting of great, consistent sleep!

Sleep Number beds are the best! Customer service and support are exceptional. Friendly staff and very friendly service. Very knowledgeable in their product and we are extremely satisfied with the bed. I referred sleep number to many family and friends. They love their sleep number beds as well.

We've had a Sleep Number for over 10 years. We loved the first bed from them but it was getting old and my husband wanted to try a regular type of mattress again. We did that for a couple of years but decided that we liked the Sleep Number better because of our back problems. With Sleep Number, we could have whatever firmness that we liked. We got their mattress and base.

The rest is priceless, I recommend it, is worth the investment. From the day I visited the store to delivery of the product they treated me like a queen???? I don’t know ????‍♀️ I wait too much to buy.

Both employees were very professional, patient, kind, helpful, on time an thorough and were on time. They explained the brochure, as reference and what numbers to call for help. They set up the bed with ease and took all the plastic wrap with them to empty.

After multiple visits to Mattress/Bedding stores, we decided to give Sleep Number a try. Absolutely could not be happier, that my wife and I, made that decision! The bedding, and staff, were amazing! If the same continues, we have found a home for our mattress and bedding needs! Ron

Employees who delivered the bed were kind, thorough, efficient, and on time. Also the delivery men for my sons bed on July 2nd to Bellingham as well, was a score of 10 for both men as I was there when they delivered and set up bed.

I’m done with regular & memory foam mattresses! After sleeping one night on my new Sleep Number bed, I didn’t have any back, shoulder, and hip pain. I shouldn’t have waited 2 years to get one. I love my new bed!!!

You go in with the best intentions to buying a comfortable bed system. You’re buying a bed which means base and mattress together with the promise of 90 days trial. So after the delivery you’re so excited to sleep in your new bed you paid over $7,000 and then you’re laying in the bed and start adjusting the bed and hear the base making a lot of noise you never heard inside their store with ambient noise, salesman talking, and other customers in the store.

I had a Sleep Number before for many years and I was downsizing so I decided to make the purchase. The second time I bought a Sleep Number, I got a mattress and frame. The rep was very patient. He explained things and helped me work things through to make a decision. Plus, the delivery was fine and really fast. The bed is extremely comfortable and I’m very pleased with it.

I've had several Select Comfort/Number beds for the past 20+ years. I just replaced a Cal King to a Queen and purchase the P5. It's taken a couple week to get used to the softness of the Memory Foam but have been sleeping quite well not. However, I am experiencing severe MOLD smell. My bedding and nightgown are reeking of MOLD. I am going to contact the Select Comfort as I've only had the bed for less than 30 days! NOT HAPPY! Don't buy if you have a choice. I have now seen several videos of mold growing in the beds. Really bad!

Your employee Scott was very knowledgeable and helpful. I came in just wanting a new comforter, but he also helped me pick out a new pillow as well. He knew his products and I never felt pressured to purchase, but left with what I needed. I will be back to buy a bed from him.

Split king I 10 360 smart bed. Love my Sleep Number bed. It's amazing, this is my second one, now I have one in my guest room. The salesperson Lathan ** was very helpful, he demonstrated the beds that I was interested in. The delivery was great, Marc did an amazing and was very knowledgeable and polite.

The FlexFit connection has been very "glitchy" from the start. Sometimes it works, sometimes it just sort of goes off into it's own little version of reality and does whatever it wants. I Stopped by to speak to the Salesperson at the store where I bought the bed. He was very a very smug little man. He seemed to get upset because I waited, (politely, I thought), for a customer to leave the store before I expressed my complaint about the bed. His only response to me was "What do you expect me to do about it"? I had to walk out of the store with my lips tightly pressed together rather that explicitly tell him exactly what I thought he "should do about it". So.. I thought well..that was a mistake, I'll just never purchase anything again from Sleep Number.

Very happy overall. Very good quality and the bedding is amazing as well. I've been sleeping extremely well. My daughter loves the flex bed part as well. App is easy to use too. Nice bed overall. Very glad I made this purchase.

I have been a satisfied customer for 11 years until today. I have referred my family members and friends to company. The zipper on the casing of my mattress, in my opinion was not properly sewn. The "warranty" is for a year and then is on a scale and goes down. Bottom line - charging $500.00 + for replacement. Absolutely, no support from customer service to discuss any options. (I was willing to pay, but hoping to get some support in a discount.) No discussion. How unfortunate. Supervisor "Trellis" was not even willing to discuss. My bed is in perfect condition other than the broken zipper. I even inquired about an incentive to purchasing a new bed and using some of the replacement cost to put towards it. Answer - NO.

Applause to our two delivery people who endured a hot day delivering our new bed. They kept in contact with me and arrived within the stated window. They are professional in appearance and behavior. They spent time explaining the bed operation as well as the remote and phone app. They suggested certain settings that we might find of value. It was a pleasure meeting them and we appreciated their good work.

Our experience has been great from start to finish. We can not say anything bad about it. The staff at the St. Peters, MO store was most helpful all the way through the process; from finding our sleep numbers, to assistance with bedding and pillows. So much so, after our second night in the bed, we woke up not tired. The delivery staff was also exceptional. They had to work during a terrible storm and not having electricity for about an hour. Very professional men. They did not bring anything in our home that did not belong there. No trash or debris of any kind was left behind. They instructed us in how to use the remotes and the IQ app. Thanks to all the staff that made this great. What a wonderful experience!!!!

My Sleep Number Bed was my best investment ever. My bed changed my life. I am not in near as much pain every morning as I used to be. I strongly recommend at least trying a bed yourself. The pillows are amazing also.

I had slept on a Sleep Number when I had gone to a hotel years ago. I needed a new bed and I looked at other mattresses. And I enjoyed the Sleep Number that one time and the price was good, and so I went with them. I bought the bed and then a layer of foam that is a cooling thing that goes on top of it because I had purchased the lowest end of the bed, and I wanted a little bit more cushion to it. They had given me the choice. If I wanted to, I could upgrade the bed or I could try this pad. And I tried the pad and it’s perfect. Since using Sleep Number, my back doesn’t hurt anymore. The other mattress I had was 15 to 18 years old. But it was a big pillow-top one. And since I’ve had this Sleep Number, my neck doesn’t hurt when I get up. I’m not tired when I get up. I wake up and I feel good.

I love the girl whom I worked with at Sleep Number. I had a fabulous experience there. She was very friendly and went overboard to help me with a couple of issues that I had. With my purchase, there was moving involved and I was trying to rearrange the times and everything. I scheduled a home delivery with them and though their delivery team was very late, it went fine. I didn’t get a lot of training but since I've already had several of them over a period of 20 years, I didn't really need training. I love the new bed thus far and I've gotten a relative and a friend to buy one too.

Queen dual i8 360 Smart Bed with queen 360 Flex Fit 2 with mattress pad total protection queen. Pillow comfort fit curved standard with pillow protector cotton classic standard. The mattress is 6” thick and obeys my every need while I’m awake or asleep. It’s the best sleep I’ve ever had.

We’ve had Sleep Number bed since the 90s. It was time to get another one and we got the split king size which was next to their top number. We were pretty much sure what we wanted but after going down to the Lake Charles store and talking to their rep, we were sure that this was the bed we needed. His recommendation helped us make that decision. He was a great person. He knew the merchandise well and explained what would work for me.

Great Service and very knowledgeable. Will recommend customers the Sleep Number bed. I can't wait to get my new bed to get a good deserving sleep. Spoke to people with something similar and having 25 yrs guarantee. This will be the first time ever spending this kind of money on a bed.

The guys were very professional and knowledgeable about their job and very nice guys. They were here on time and did their job very well. They explained how the bed worked and how it went together and how to change the height of the matters. They carried off their trash and cleaned up the bedroom after the job was finished.

Upon arrival at the store, we were immediately greeted by the staff on hand. I can't recall his name at the moment, but took his explaining and demonstrating the beds and how they worked. Very friendly and knowledgeable gentleman. He was engaging and even helped another customer while working with us. We were impressed because he kept us interested the whole time, even with the pricing.

We wanted a mattress that the head would go up as well as the seat. My husband broke his hip and he could not get comfortable anymore on our regular mattress. So, we thought we would try the Sleep Number bed and see if it helped him, and it did. We love that bed. We have already decided that when we get that bed paid for, we're gonna buy another one because we have a vacation home. So, we're gonna buy one for that too. We have even bought the sheet.

We had a great in-store experience and also a great delivery experience. Everyone was super nice and helpful. We would recommend to everyone. Our beds were very comfortable and easy to use. We slept a lot better. Our old bed cause us pain.

We had the expanding queen from Sleep Number and it was great. We loved it. We were in the process of moving and deciding where we were going. We were gonna change beds, and we were deciding if we would go with a queen or a king. We decided to have a king size bed frame so we had to get a new Sleep Number. But we still own our first bed. We took it up to our cabin so that we would have our Sleep Number Comfort up there, so that we didn't have to sleep in a regular mattress. We're still enjoying it. But the second one, the comfort is even better, and I think it's because I have more space unlike before. So, I don't have to worry about an elbow on top of the head.

"Caveat emptor." Buyer beware. I would think twice before buying anything from Sleep Number. If you buy - have them put everything they say in writing before you leave the store. Most of all do not trust the management at the store located on 1025 Woodruff Rd in Greenville SC. Once you leave the store - rest assured - you will be screwed in the long run. You have been warned!

We already had a Sleep Number bed for 12 years, and we just wanted to upgrade. The product has been wonderful I can't say enough about it. Aside from the mattress we bought a pillow, blanket, sheets and we love them all. Their customer service has also been very good. They’ve called, checked and are always very friendly when we go in and helpful. The delivery team was also very kind and very informational. They told us and directed us how to operate the bed. And it was very good.

I used to have trouble sleeping, so owning my Sleep Number has really helped. More recently, we bought one for our little boy. Their reps were really helpful. Their delivery team set it up at our home. This new one we have is a little different because it requires an app instead of a remote. However, I wish it had a remote instead 'cause I don't know how apps work and with the app, connectivity can be a little difficult. Still, for this version, we're able to track our little boy's sleep and control the bed with the app. We've been really pleased with the bed.

Overjoyed with the installation process and the installation team that came to my home. We’re extremely pleased with our new Sleep Number bed and the installation in our home. The installation team was on time, and even a bit earlier than anticipated.

We've had Sleep Number for about 40 years. We've enjoyed it for a long time, and most recently, we purchased a king size bed. Then we got bedding, too. The lady that we talked to seemed to be very knowledgeable, and they had very nice customer service. Sleep Number also seems to have a really good product.

We've had a Sleep Number for 9 1/2 years old and then we upgraded because it was leaking air and the sides were drooping. And we’re seniors, so my husband and I didn’t want to spend the money and the energy to fix it. We liked our first bed so well so we wanted to get a second one. Plus, my daughter and her husband bought one because of us.

Purchase of our first Sleep Number Bed. What a great experience! We cannot wait for our bed to be delivered next week. Our salesman was so nice, concerned about our needs, friendly and knowledgeable about all of their products. We felt like a true valued customer. ❤️

I've had Sleep Number for over 20 years. I really like the bed's comfort. I upgraded one, and this year, I bought a couple of them. I had a great experience with their sales reps. They were helpful and they set up a delivery time for me. The delivery team was efficient too.

The only regret I have regarding my Sleep Number bed purchase is that I didn't buy it sooner. I wake up every day pain-free for a change. I used to hobble the the bathroom and then to the coffee pot. I seriously needed a cane. I LOVE THIS BED!

Sleep Number Mattress and Leggitt and Platt platform base. We had two very intelligent, courteous young men, Christian and Brian, delivered the items mentioned in the subject. They then proceeded to place the items together despite the frame for our bed. At first Christian found the frame to be a challenge. My husband being an engineer helped Christian to realize it was possible. Christian listened, observed and went forward in order for us to have a pleasant night's sleep on our new bed. Thank you Christian and Brian.

We truly spent more time in the store than we thought we were actually going to spend. The quality of the products was well demonstrated by a very knowledgeable yet not pushy salesperson. Overall we spent more money than we had anticipated when we walked in, but were very satisfied with see overall product and customer experience.

We purchased our first Sleep Number in 2016. I liked their name and reputation. I had a Tempur-Pedic before and I switched to Sleep Number. And when I bought my new bed, I stayed with Sleep Number. My experience with their reps has been very good. Their online service is really good and easy, and they’re always super helpful. And when you call, it's the same thing. With our most recent purchase, the product was shipped to my house and everything was on time. I installed it myself and it was very easy.

I just love my Sleep Number Bed. I had the best nights sleep when I slept on it the first night. I know I will continue to sleep well every night. I just could not believe that a bed could make such a difference, but it does. I highly recommend the Sleep Number Bed to anyone who wants a good night's sleep.

Sleep Number was recommended to us by a friend when we weren't having luck finding a comfortable mattress or a reliable store. We went with them and their salesman was pretty helpful. My husband likes the bed really firm and I like it really soft. We knew that that would work for us and he helped us a lot to get what we wanted. We got a frame, pillows, and bedding from them. We also got a connection so we could get a headboard and a duvet cover. The delivery was so much faster than I thought it was gonna be. I didn't know how to set the bed up but then their team explained things. It was quick and I understood what they were talking about. Thus far, we love our bed and we've recommended it to other friends.

Very professional installation. Explained all operations despite an issue with the Sleep IQ app not working properly. Finally was able to get connected and work the bed functions. Would recommend these installers anytime. Bed is very comfortable and works great.

Had outstanding and patient service from the delivery team... Was so grateful for their calling ahead, and for their patience in dealing with my elder parents including mom who has dementia. They were clearly experienced, very considerate... a pleasure to have in our house. Can't say enough. Although experiences by others I have heard about, and the strong sell in the local store concerned me. I received great time and service by phone reps and was impressed that I could call the person back I had dealt with.

Previously, we got a regular Sleep Number bed with springs for our bedroom. Purchasing that bed was a very good experience. More recently, we purchased a Sleep Number Mattress online for our recreational vehicle. They delivered it and put it in our RV. However, Sleep Number sent us a king-sized foam pad instead of a queen-sized one. We contacted them and they corrected the problem right away. The first bed we had, we used for 10, 15 years. We liked how we could have it the way we want it. Now, our son and his wife are using it and they love it. Sleep Number has been excellent for us overall.

Very pleased with the purchase experience and the delivery - both were great. I hope the bed is as good... The salesperson - Rashid - and the delivery guys (Juan ** and Ken) were really good. They made buying a rather expensive bed a little more enjoyable.

I've had my bed for over a year now and the difference in how I sleep compared to my old bed is night and day!!! My only regret is not getting one sooner than I did and I am looking forward to upgrading!!! Also the two lady employees at the store I bought my bed at are amazing people and EXTREMELY PROFESSIONAL and have treated me with the utmost respect from day one.

We moved our old Sleep Number to our vacation home, so we needed a new one for our permanent residence. I purchased my second one and the delivery team has always been very helpful. Also, the new bed is as good as the last one I had for nine years. I’m very satisfied.

We purchased a top-of-the line Sleep Number bed with a delivery date scheduled a week from purchase. The day of delivery, two hours before it was to arrive, we were informed that the bed did not make it on the truck. My wife was 37 weeks pregnant at the time. A new delivery date was established. The time frame confirmed, twice. On the day of delivery, after we called to see when the approximate delivery time was, we were told the truck was en route and they would call in 10 minutes. I disassembled our current bed and had the charitable organization we donated it to start en route to come pick it up. 30 minutes later, after we contacted Sleep Number again, we were told that the bed never made it on the truck that morning. They didn't have room for it, so they left it. Mind you, this is the 2nd time and my wife is now 38 weeks pregnant and now we have no bed.

Professional & timely service. The delivery team was careful & courteous. Removed old bedding & set up new Sleep Number bed with expert care. They gave excellent directions for use of bed controls. I am very satisfied with this experience!

We've had a Sleep Number bed for 20 years. It was very good and we didn't even consider another option when we bought a mattress and an adjustable frame. The woman at the store that helped us was fantastic. The service was great, but the delivery was not as good as the bed. We don't live in the same place where the bed was being delivered, but we drove four hours to be there. I was following the app and doing everything I was supposed to do to see when the delivery people were gonna show up. We were there the whole time and they didn't show up.

We were very excited to buy our Sleep Number bed and loved it in the store. On our delivery date my husband received an e-mail stating a new delivery date (two weeks later than our current date). There was no explanation of why the date was changed and we were never called. After a phone call to Sleep Number they agreed to refund our delivery fee and rescheduled for another date that was a little bit sooner. They didn't have any explanation of why the delivery was changed at the last minute.

Enjoyed the whole experience. Good sales person and fun. Her name is Helen and she made my daughter and me very welcome. I am looking forward to delivery of my bed and mattress. Thank you. I am pleased with the whole experience.

We've had Sleep Number for about 15 years and then we recently got another mattress with a lot of bedding to go with it. The sales professionals had good demonstrations, good interaction, and good follow-up. The delivery team was very efficient as well. The product is comfortable. It has good quality and good features. It also has good warranty support. We did a warranty claim on our older bed and Sleep Number stood behind it so we were satisfied with that. We are definitely customers and would refer Sleep Number to other people.

We had a queen-size Sleep Number and we used it for about 10 years. But it wasn't adjustable. It didn't raise up. It was the 5000 series. Then we tried to move it in a spare bedroom and bought a memory foam one. We had that for about nine years but we didn't really care for it too much. We also had problems with our first Sleep Number bed but hopefully, they've cured those.

The men who delivered our bed were very professional and courteous. First they moved our bed out, then they set up our new sleep number bed. They demonstrated all the features on the remote and with our phones. They were very fast and efficient. Both men were very pleasant. The sales person at the store was also real informative. Toni showed us all the benefits of the Sleep Number bed. We had a pleasant experience with all the people at this company.

I've had Sleep Number for 10 years. Recently, I bought a king-size for the master then I bought a kid’s bed for my older kid. I also bought the adjustable base on the king-size one. The kid’s one has the wedge in it that kind of adjusts at the base. The king had to delivered because it had an adjustable base. Sleep Number did that. They delivered the kid's bed too and I just put it together. The delivery people were great.

I'd recommend Sleep Number all the time. I own three Sleep Number beds. My first one is a 7,000 which I had for 14 years. I bought my second at least 3 years ago and the most recent purchase was for a new property. With Sleep Number, I like the fact that I get up in the morning and my back doesn't hurt. However, the sales reps are probably not as totally up on the product as they could be. I was asking what's the difference between this one and the one that I own, and they couldn't really tell why this one is better or what's changed. Also, the website could be more intuitive so you could kinda figure out what you were trying to put up together. I had questions about the base and the feet on the last one that I bought. On the website, it shows an individual foot setup and bed frame, and the bed actually comes with one. I didn't think the explanation was real clear.

Saleswoman Angella was extremely helpful and answered all of my questions. Been debating about getting a Sleep Number and can not wait until it arrives. I went in for pillows and ended up with a bed and pillows. I tried out several beds and picked what would best suit me.

The Sleep Number bed is perfect. I purchased my bed 12 years ago. Haven’t had any problems with my back. I had three back surgeries. If I sleep on any other bed when I get up in the mornings I hurt real bad. My number on my sleep number bed is 100. I keep it as hard as possible. I have a king size bed. My wife keeps her side between 80 to 100 and the good thing about a sleep number bed you don’t have to turn it flip it all you have to do is push a button. I tell everybody about the bed my neighbors went out and bought one some of the people where I work at one out and bought one. If I can afford to buy one of the newer models I would but I am so happy with the one I got. You do have a rating for 10 I give it 100.

Alison was wonderful! She listened intently to issues with our 25 yr-old Select Comfort (Sleep Number's old name) mattress. She was even familiar with our 'old-tech' bed! She was also respectful of my online research & answered ALL of our questions. Our new C2 King will arrive Monday!

After looking at all the options we bought a Queen for the R V because of the space it has. Our sales person was very knowledgeable about the product and explained all options. No pressure just Information. She was great!

Beau at the Sleep Number store in Farmington, UT, was marvelous in preparing things for our arrival to the store and then in his total and friendly attention and help when we arrived, tried the bed, and proceeded with the purchase. He was very friendly, courteous, and helpful. He even stayed beyond his end-of-shift time to take care of us. In fact, he was so helpful over the phone before we drove to the store (over an hour’s drive), that we decided to go to this store rather than even contacting a store that would have been 20-30 minutes shorter to drive to. The delivery people, TJ and Derek were similarly very polite, friendly, and helpful. (We scored them 10 on everything on the delivery questionnaire.)

Just wish it could be delivered tomorrow. But we have a custom headboard. 8/14 is our delivery date and setup for everything. It is going to help me with my upcoming surgery and my wife with her neck and lower back problems.

Great delivery - Austin and Jesse arrived on schedule with everything we had ordered. They did a great job of removing the old and installing the new. Gave great instructions on how to use everything. Very polite and very knowledgeable about the product. Thank you!

The delivery occurred within the agreed-upon time frame and the crew was very professional and courteous. There was a slight mix-up, but that was patiently and quickly resolved. The first night's sleep was comfortable and restful. I loved my old Sleep Number mattress, but this one is even better! I am very satisfied. Thank you!

When we were purchasing a Sleep Number mattress at the store, we specifically were asking if the mattress has any smell to it. And we were told that their products don't smell at all. To our disappointment when we received the mattress it was smelled rubber, and our nights turned into a nightmare, like we were sleeping in the gas chamber. I developed immediately an eczema on my hands and body and we couldn't sleep at all at night. We had 2 bamboos as well as 2 orchids in the room which turned black in a week from the moment we received the mattress. I have never seen anything like this in my life! It's a poison for the environment and your health.

This bed was a godsend. We love it. We have had the best nights sleep in the last 6 months. This is our second Sleep Number bed and would highly recommend this bed to anyone. I have a friend that is going to purchase one very soon. Very impressed with the adjustability.

I have nothing but good things to say about our sleep number experience. The saleswoman, Amy **., was very knowledgeable about the different products and beds. The delivery men were very professional and went over the features of our new bed.

I've had my Sleep Number bed since 2005. Now the mattress is leaking. I have talked to three customer service men through chat and over the phone to resolve the problem. I was very specific about the type of bed I have and the air chamber that I need - full size bed with one single air chamber (NOT a dual chamber). So what did they send me? One dual chamber, which is half the size of the one I need. Since I've already explained to three people what I needed and they didn't listen I took both mattresses into the Sleep Number store in the mall. The woman in the store listened to my story, looked at the air chambers and said "they sent you the wrong one". Thank you Captain Obvious!

Enjoyed the friendly service. Nova was very helpful and knowledgeable. Looking forward to the delivery and set up of our bed on June 17th. Love the feel of my Sleep Number 35 as I tried out the 360 special edition smart bed. It is like floating on air! No pressure on my joints at all.

I would highly recommend going into a store to really experience the beds before you buy! And I hope your expert will be half as awesome as ours was: Taylor was a completely awesome and patient guide to the Sleep Number beds and letting us make our decision without feeling completely pressured. He was ready to spend two or three hours with us and still walk away to let us discuss our options. He was kind and never once did we feel disparaged or mocked for anything from preferences to questions to making silly comments or asking the same question over if we forgot.

Around 15 yrs ago my wife and I purchased what was then Sleep Number's one step below their top of the line for $2500. After about three months of restless sleep we returned to the place of purchase and told them that we just couldn’t get comfortable. Their response was not let’s figure this out. It was, "Oh you need to buy a memory foam topper." I argued that why do I need to purchase a topper if their $2500 bed was supposedly to be one of their best. Their response was they had done some upgrades to comfort and this was one of them. We bought a topper but things were still not right so with a constant refrain on their part and not once offering to replace or solve the problem we just moved on. Three years ago now 12 years of ownership I thought I’d try again. Called customer service which now seemed to be outsourced and the same runaround.

I broke a small plastic piece off the hose to the bed while changing the bedding. Customer support says the hose is part of the pump. It will cost over $200 to replace pump and hoses. It will take 1 week to get it to me. Or I can wait 2 weeks for a technician. I have a $10,000 deflated bed and no place to sleep for 2 weeks. Do not let this happen to you!

My experience with Sleep Number has been the worst. We went into the store and they gave us an exception demo of how it works and it is nowhere closer to what they demoed. We bought it, and paid 200$ shipping fee for delivery and installation. They recommended/ordered the wrong size in spite of us discussing the dimensions in store due to which we had to reorder a new size bed and ended up paying $200 again for delivery and installation. So just for shipping, so far we spent approx. 400$.

I bought this bed 7 months ago and am experiencing leaking on one side of the bed. The 25 year warranty is for you to diagnose the problem, specifically what part is broken not just what the problem is, then they will send the part for you to install but that is not what is represented at the store. It is not a warranty where they diagnose the issue and then fix it, for that you have to pay extra. Fine, $199 for them to come out on top of the $7000 for a glorified air mattress. You are better off buying 100 - $70 dollar air mattresses from a discount chain and dressing them up with a 4"-7" memory foam mattress topper for $100. Same concept but saves you the disappointment of having a $7000 mattress fail and no support from customer service. I loved the bed until I had to deal with problems and their customer service, now I wouldn't buy another one with someone else's money.

We had an older Sleep Number mattress for years and we’re very happy with it. When the time came that we needed an adjustable for health reasons, we went back to them. We went with the i8 California King because my husband needs to elevate his head but I do not. This bed is not even two years old and the upper portion on my husband’s side is now canting out leaving a wide split between the two halves at the upper end of the bed. It is very uncomfortable and one of us ends up in the widening crevasse between the mattresses. In addition, my side has become very lumpy and depressed. Mind you, this is less than two years in. What is it going to be like in 10 years? I have called and no one has a fix for these problems. I also understand this particular model has been discontinued due to many consumer complaints and issues with it.

Already stated. Full marks for great professional install. Very professional team. We were impressed with their knowledge of the assembly as well as the workings. And they were patient with explaining nuances to novices. Very, very, very, very pleased.

Yvonne took so much time with us, explaining the Sleep Number process and including our son also. She was amazing! She answered all of questions and addressed our concerns as well. We feel we picked the perfect combination for us. We can’t wait until our new mattress arrives!

Steve did a great job sharing information and really listening to our questions. He made us feel like we were important and I feel was giving information based on research and his personal experience with the product. He also took time to discuss bedding and pillow details.

I would recommend this Sleep Number bed to all of my friends and family! I have severe back pain, knee pain, and hip pain! This Sleep Number 360 has helped me sleep through the night which I couldn't before! It has really changed my life! Sleep is so important if you purchase a Sleep Number bed. Trust me. You won't be Sorry! Thank you Sleep Number!!!

The young men that delivered were very polite, respectful and very helpful and accommodating. Setup went well and fast. They took the time to educate us on using the controls to get max comfort. They moved old set to garage for us.

Greg was a tremendous help giving us all the facts concerning our new bed. He explained everything in detail, what the differences were between your best mattresses. He gets a very high 5 from us! I would certainly recommend Greg to my family and friends.

The rep gave us a call and advised they’d be here in a half hour or less. They showed up slightly ahead of schedule and went right to work. They disassembled our old bed and carried it down the stairs and outside with no problem. They then brought in the new mattress and assembled everything perfectly. They walked us through the pairing and made sure everything was functioning. They were friendly and informative making sure we didn’t have any unanswered questions. Couldn’t have been more professional and helpful. Great job.

Whenever I be contacted Sleep Number either via chat, email or phone the customer service provided has been exemplary and the representatives are knowledgeable about their products. My question are always answered and resolved. I truly recommend this company as it pertains to purchasing a most comfortable bed for the best rest you can provide for for yourself or a family member.

A long time ago, my wife and I were at a hotel that had a Sleep Number bed. We thought that they were pretty awesome and that’s why we bought one when we needed a new mattress. Our sales guy’s name was Matt and he was awesome. He helped us out even afterwards, when the bed arrived. It was great working with him. We also had our kids with us in the store and it was a little chaotic. But he was too cool about everything going on. He kept the kids entertained a little bit as well as working with us the whole time.

After owning a queen Sleep Number for 15 years we decided to upgrade to a King. Didn’t ever bother to look into other bedding choices. I have loved my Sleep Number for 15 years. Ask my husband and he will tell you that every night I get in my bed I say “I love my bed”.

I called to see about having my dead remote replaced and was told they no longer have replacements and I would need to pay $75 + shipping for a new remote and pump. Still have about 5 years left on the warranty and have no way to adjust the air pressure.

I had a very pleasant experience at Sleep Number in Denton TX due to the expertise of Charley. He is very personable and knowledgeable of the products. For anything he was unsure of, he found the answer for us. My husband and I took a full 2 hours to decide on a bed but Charley stayed with us the entire time. He is awesome!

Very great service and the salesperson was very good with good product knowledge about the Sleep Number bedding. We’ve had a Sleep Number bed for 9 years and would not have any other kind of mattress. Can’t wait for our new Sleep Number mattress!

We had had a Sleep Number for 20 years, so we were replacing that. The sales rep was fine and the bed has worked fine, too.

Eric, the delivery guy and his assistant Eric, were exceptionally prompt, courteous, patient and knowledgeable. Both gentlemen demonstrated and reviewed every aspect of the bed set up and use. They cleaned up all material after set up and were professional the entire time. Would highly recommend them for delivery services. Now, to spend the next month testing out out new and expensive bed.

Great experience. We would recommend it to everyone... Everything was perfect and my sleep has improved every night. I love the bed and it tells me how I slept the night before.... Tell me what other bed does that. We bought the split king and my wife is just as happy.

Our sales associate was extremely knowledgeable and patient. He helped guide us through our purchase of our bed last month. We loved the bed so much we recommended it to our friend who had her 85-year-old father purchase one.

We had a Sleep Number in the past and we were happy with it. Recently, we bought the mattress, the frame, the sheets, and a weighted blanket from them. We bought a lot and we had some pretty big discounts, but it seems like that kinda money for a bed is awful expensive. There’s technology and stuff built in there but if you buy a bed, it should at least come with free sheets and mattress pads. But the rep was very informative and very knowledgeable. On top of that, he wasn’t pressuring us. He told us to take some time and think about it. He knew that we had a Sleep Number in the past and that we knew what they were about.

My i10 mattress has separated from the adjustable base, the base on one side extends about 6" past the top of the bed. CS will send someone out for $200. I've sent photos twice, unzipped every zipper to find the problem. Then I found the 2 1/2 in foam pads are disintegrating, no wonder the bed has been getting less and less comfortable. The bad foam pads have to be replaced, warranty for 50% of the value.

Your installers DID NOT install, nor leave, the straps to connect the 2 box springs for the California King. This caused bed to separate and issues with the memory foam topper AND the mattress cover. We are, conveniently, outside the 2 year window, and you want us to pay to correct an issue that was likely caused by the inadequate and improper installation. Great business model you have there. Lets install wrong, then with the error in install causes a problem, we will make the CUSTOMER pay! Nice! On top of that, you have cut off comments on your FB page so that the truth can't be known. I bet I NEVER see this review online ANYWHERE.

I did a lot of searching/asking questions with Shane ** the chat person I was given initially. He was so patient and informative I decided to do my bed order through his service online. I want you to know that Shane** is to be a highly valued employee on your SN chatline. I cannot praise him enough as I know I certainly do ask tons of questions... some of them probably with obvious answers (but not to me!) Just wanted your business to know I really appreciate the super sales service I received from Shane **.

My husband and I have had a Sleep Number bed since 2007 before we got married. My husband suffers from very bad back issues that cannot be fixed, and I have a bulged disk in my back as well. We however, just got a new sleep number bed and gave our daughter our old one (as they are good for 20 years!). We LOVE sleep number beds and will never go to anything else! (This is Not an ad!). We also feel so great knowing every night our daughter is sleeping comfortable but better yet on a mattress that will never hurt her back, but only help it! Thank You Sleep Number!!

The staff person that helped us was very helpful and knew answers to all of our questions. Will definitely revisit this store when we need more accessories. We ordered the pSE Smart Bed. They even arranged to have it delivered on a Saturday since my husband and I both work Monday through Friday.

We have three sets of the Sleep Number mattress. The first one that I got was the adjustable one because a friend of mine told me how much easier it was for her husband to stop snoring with it. Then my husband got the mattress and the bed at the same time for his room. Then I bought another one in 97 and it has been with me for 22 years. I also have the mattress pad and it's still good. There are places on the stretchy part that I have mended but the mattress pad has no spots or holes in it. My daughter, my granddaughter and my great grandson like it and they think it's their bed when I'm not home. As a matter of fact, my great grandson needs to sleep on my bed to take a nap. Then that mattress went bad and I replaced it in October. The new mattress is comfortable and I sleep good in it. My husband has been happy with all of the mattresses too.

We originally had the Sleep Number bed some time ago. We thought it was good but we wanted to try something else for a while. We did that for a few years and decided that that didn't work out for us, so we came back to Sleep Number. We bought it from a store here in the local mall. The manager worked with us there and it was very good. He showed us all of the ins and outs and everything on the bed. We got a chance to test everything out. He was very knowledgeable about what Sleep Number was able to do for us. Because of the prior experience with Sleep Number, we didn't have anything bad about it. We liked the new experience. It seemed like it was a lot better than what we had before. We liked all the additional stuff.

The Sleep Number is a great bed. If your style of sleep changes then you can easily change your number to best fit your style for that night. I can't complain about anything. If I have a problem they work fast to solve my problem and make it right.

I have fibromyalgia and psoriatic arthritis, which basically means I hurt everywhere. So the comfort of my bed is extremely important to me. My Sleep Number bed is like sleeping on a cloud. No more pressure points!! I LOVE my new bed.

Our 2nd Sleep Number bed. The product is top of the line and so is their delivery setup dept. Wakima/Christian very prompt professional and thorough. Took great care to not bump or disturb any of my furniture or flooring. Wore shoe covers. Great info on using product. Love them and our new i10.

The reps at Sleep Number were always personable and very helpful. They answered all our questions, and made sure that we had a number that was right for each of us. When we first bought our very first Sleep Number, they had a machine in the store where you lay on the bed and they could see your pressure points. We got our third Sleep Number this year and the I had a very bad experience with the delivery. I told the people at the store where I got the bed that I was not happy with it.

Mattress deflated was still under warranty. I contacted the company and was advise to troubleshoot the issue and use plugs issued with the purchase. Mattress still leaked. Made contact with Sleep Number and they said they would ship another mattress and it has been ten days and I still don't have an mattress. That is a long time to not have a bed to sleep on. I call on the tenth day and was told the order had been cancelled and I would have to wait seven days for the to be shipped. That would total 17 days with out a bed. The conversation was identical to the first follow up call "we will try to expedite the shipment and it should take long". I would not recommend this bed to anyone. The experience has been difficult for me to stay kind and respectful. I wish those who deal with this company better luck than I had.

Angela was outstanding. She totally knew her product and was very professional. She took the time to fully explain the product even when we showed her no intent to buy. She listened to my wife about her pain and showed her that bed actually relieved the pressure points.

I purchased a P5 after visiting the store. I was due to have surgery in the coming weeks and wanted to have some good nights sleep afterwards. Unfortunately despite me confirming my delivery date 2 days prior, it never came. Not even a phone call. I had to call the next day. Because they were not able to redeliver until right after my surgery, I canceled the entire order. I think I was more disappointed with the lack of empathy of how badly I was inconvenienced by the delivery debacle is what upset me the most. A simple “we’ll waive the delivery fee” would have certainly lessen the blow. Almost 6 months later, I am revisiting purchasing another bed.

I purchased a split king and was lied to by representative. I spent over $6000 on this bed and was told it would not separate. I asked this question several times and was told no it would not. Now here a little over a year and the bed separates every night. Customer service William (sleep#75) was all he would give me was no helpful at all if not very rude. I tried to be nice but they will not stand behind what they sell.

The previous bed we had was pretty old and I wasn’t sleeping very well. We tried a few different beds and we liked the idea that with a Sleep Number, we can get a split bed and control it to a size differently. We also liked the representative very much. We got the bases and the mattress. Then we actually recommended to some friends and they bought one so we had a $100 certificate and we bought a pillow.

I purchased a Sleep Number mattress and a cooling pad. We got a wedge, a knee pillow, and a travel pillow as well. Their reps were good at educating us about the products. They were knowledgeable regarding their products and were able to help us figure out which item was a good fit for us. Their delivery team was very friendly too.

I am somewhat happy with my bed. It is comfortable most of the time but it's not working as it is supposed to which is horrendous for the amount of money we spent on it. Besides the fact the it was a nightmare getting a bed delivered that worked properly, when we finally got one that worked "out of the box" it doesn't even recognize that I'm in bed at least 1/3 of the nights I am in it. I turned off the Responsive Sleep feature because if the 360 Smart Bed thinks I got out of bed in the middle of the night, how responsive can it be. The base light will come on when no one gets out of bed as well.

We didn't like our Tempur-Pedic anymore and when we tried Sleep Number out, we fell in love with them. We got the adjustable frame, independent split king and the mattress. I also wanted two or four inches of the fluff on the top and sheets. Mountain, the sales rep we dealt with, was very knowledgeable. He was very good and it was a fantastic experience. The delivery also went really well. The team got it all set up and then told us all about it. We do have a couple of hiccups with our Sleep Number sometimes though. It won't record one of the sides of the bed. It will do the other but it won't do the one, and this has happened three times. But baselining it seems to fix it so far and other than that, I really love the bed.

I was astounded to learn that our broken modular frame was covered under our warranty! A new one is being shipped. The representative was quick to determine our problem and provided me with excellent customer service. We'll be sure to share our experience with everyone we can and help them to choose a sleep number bed!

Everything was great, Dana ** was informative and attentive. Told me everything I need to know.. The only problem I had was not with Dana, but the payment process. It took nearly 20 minutes to enter a blanket into the system and pay.

I purchased a Sleep Number bed back in 2016 from the Sleep Number store on Clybourn in Chicago. I'm very dissatisfied with the service starting with the installation all the way through today. The installers were supposed to be able to install the automated system on my cell phone to adjust the bed and track my sleeping patterns but they were unable to even after they returned twice. They also installed the bed incorrectly on the frame so that it is off center and they want to charge me $200 to come back and make it right. I would never do business with this company again. I suggest that no one else does the salesman's name was Dorna. the person I spoke to in service just now is Shanna.

Friends of ours bought a Sleep Number and they told us about it. And so, we went and looked at them, and we purchased one. We've had a Sleep Number for about 15 years, and we wanted a new one. We went and laid on all of the beds at the Sleep Number store, and we got the one that my husband liked the best. The people at the Sleep Number store were very pleasant. They were professional, very courteous and took time. They didn’t run between customers, and they told us about each bed and had somebody that stayed with us when we tried all of them.

We purchased this bed from a friend that needed to get rid of assets due to a move, it is a fairly new bed, however I just found out we cannot use the main features as your beds are not transferable. It seems odd that I can buy and sell iPhones with very personal information, which I can reset, however I was told I could not reset a bed with "sleep" information on it. This bed was originally $8000 with all the options and could not be sold.

We purchased the i10 SN Bed less than five years ago at a considerable cost and anticipated it would last us a good number of years. We recently noticed that the zipper on the upper portion of the mattress pad was broken. We contacted customer service and was told that we would have to pay $418.00 plus tax and shipping in order to replace the pad—given the defect is a manufacturer’s defect and our warranty was prorated based on the age of the bed. We expect the manufacturer to use more reliable and durable materials, including zippers that hold up. We’ve had many other issues with the bed since we purchased it—all dealing with achieving a decent comfort level. We regret purchasing the bed.

My bed was wearing out and needed an upgrade. I got a queen-sized Sleep Number bed and it had been good so far. The sales reps were also good and helped me make the decision. The bed was delivered and the crew set it up quickly. It was done in 30 minutes. Overall, the bed is a high-quality and good product. I recommend it to others and in fact, I've had others purchase after me. I'm looking forward to many years with it.

Our experience with the Sleep Number team has been great from the minute we walked in the store to delivery of our bed. Everyone has been was very helpful, pleasant and knowledgeable. The bed is everything we imagined and then some. We are very pleased with our purchase.

We bought a queen size Sleep Number seven years ago and we really enjoyed it. Then, we recently purchased a new home. It has a bigger bedroom so we wanted a king size and I wanted the one where I can elevate the head and the foot. My husband wasn't sure he would like it but after the first night, he said it was wonderful. I also purchased a comforter and pillows. I haven't been really happy with the pillows but I love the comforter. It looks down but it's a down alternative. Still, it's absolutely beautiful on the bed.

Within 20 days we hated our mattress. Called today to return it. We are now stuck with $698 in fees to pay between the delivery and return. Don’t be fooled, this is not a money back guarantee. This is a scam. Like others, our mattress sags in the middle and we were told it could be fixed with different accessories. Why should such an expensive bed need to be fixed with accessories?! We had such high hopes for this bed and it’s been nothing but disappointment.

Absolutely satisfying experience. The young lady was very knowledgeable with the product. She did not force my wife but listened to our wants and needs. Very refreshing. Please reach out to her and share our pleasant experience with your in store professional.

We had purchased a Sleep Number bed a number of years ago and we were happy with it so we purchased another one. Also, my wife and I have completely different requirements for the degree of firmness in our mattress so Sleep Number worked pretty good for us. Now, we can sleep independently. We're very pleased with the quality of the bed. Overall, it was a good buying experience. It was pretty flawless. Everybody that we dealt with was very professional and very knowledgeable. I'm very satisfied with everybody that we spoke with in the course of the purchase. The delivery team was topnotch too. They were terrific.