Sleep Number Reviews

DO NOT BUY A SLEEP NUMBER BED!!! We fell for the hype, and we are so sorry that we did. The whole process and this bed have been terrible. You are charged $199 for the delivery, which you cannot decline because they have to assemble and pair your bed for you. It is not an “extra” if you are forced to buy it. This is the first stage of the rip-off. If you want to attach your headboard to the bed, you have to buy the brackets at an extra at $60. They do not even include the needed brackets for a headboard on a $5000 purchase? This is the second stage of the rip-off. Let me assure you; this is nothing more than an ordinary air mattress. It deflates at night. If your partner happens to have a different “sleep number” then you do, then you spend all night balancing yourself, so you don’t roll downhill, and unless you like your bed as hard as a rock, you feel every single movement of your partner.

I was writing about my visit and how great my experience was and if every by new bed are now on the top of my list. And thank you for the service that I got. I only can when walk into store and sales the person said, "You have to call customer service." I fig I was going to be told "We don’t back that part any more," but was surprised customer service ask some question to look up my account and the next is when she I would have by Friday. I just installed the new base and I will sleeping on it tonight. So good night.

The delivery of our Sleep by Number bed was carried out in a very professional and friendly manner. The delivery team was on time introduced themselves and asked to see the location for the bed. They asked several questions about placement and our desires. The went to work and took care to protect our home (shoe covers, etc). When the installation was complete, they programed the two control devices and helped me set up my phone app. They then walked me through several functions. Outstanding job performance.

This is the second replacement mattress we received in less than a year. The staff has been very helpful, but, the product seems to be breaking down. When it works the mattress is very comfortable but it seems to me the pump should automatically keep the pressure at my favorite level. It doesn’t. I go to bed with it at 95 and wake up with it at 35.

Kenny was a terrific person to work with, We had a Sleep # bed before and are looking forward to sleeping on our new bed. Kenny looked up our old bed # and showed us the newer version which we tried out. He completed the paperwork and all we had to do was to wait for it to be delivered. He is super to work with.

Good service. Exceeds expectation. Customer service was very helpful in solving my problems each each time I called. I expect to have the same excellent service I'm future dealings with Sleep Number. Please do not hesitate to contact me if there are any questions regarding this survey. My phone number is **. Thank you.

I decided I wanted accessories for my earlier purchased Sleep Number bed and visited the store and was met by a friendly and helpful sales representative. She was knowledgeable and directed me to items that met my wants and needs.

Although the comfort of this bed is much better than my previous model, the mattress is a little hot. A cooling mechanism would help this be a more pleasurable experience. I also hadn't been able to find my number as of yet.

Service was very good. Would certainly recommend. We have a Sleep bed for many years and can't wait for the new one. There was some confusion regarding the availability but that was easily solved. Ernest the salesman was personable and kn his job.

Our sales experience at Maple Grove store was excellent. Very thorough and enjoyable. Rich ** Was perfect at explaining every detail about the Sleep Number beds. Very excited to get it. They are excellent at tracking the order and informing us at every step.

The guys were the best. All around experience was good. Messed up on my remote, but was taken care of. Sales person really made us understand what we were buying, have the old Sleep Number bed. New bed. Love it, had to sleep in on a pillow top, bad. Love my new bed.

You need this background: I am a consumer advocate on radio and television, and have been for 40+ years. My career is devoted to telling people what to buy and where to buy it! I have been plagued by low back pain and other minor aches and pains for 20 years (NOT OLD AGE RELATED AS I THOUGHT). I tried everything and NOTHING helped - UNTIL my SLEEP NUMBER! Funny, I did not purchase the Sleep Number bed to relieve pain. I just loved the design and functionality. I was just looking for a great mattress. I FOUND A MIRACLE! If someone told me that I would be pain-free for the first time in 20-years, I would've thought they were lying or exaggerating! I can honestly, whole-heartedly and without reservation, scream it from the mountaintops... I have never, ever gotten such a payback from a consumer purchase in my life! BRAVO!

The men who came to my house were very friendly. Polite and very professional. They could not do enough to ensure I was completely satisfied. They showed up on time. Called first thing in the morning and approximately a hour before they arrived. They took great care in making sure they caused no damage to my house. Removed old bed and box springs as promise.

Extremely satisfied. Our visit to the Sleep Number store turned out to be the only store we visited. We have ed been Tempur Pedic owners for the last 13 years and honestly thought we would be again, but ultimately decided to go with Sleep Number.

Very pleased with the delivery and set up men, very personable and knowledgeable. Very professional. The day that we purchased the bed was an eye-opening experience, we were replacing a 23 year old Sleep Number King Bed that at the time of purchase was called Select Comfort.

Sleep Number Bed delivery personnel were exceptional keeping contact about delivery time..The young men removed our old Huge Bed downstairs being very careful as not damaged door frames & other furniture. Our sleep# bed 360 SE wonderful. We are thinking about upgrading to I8 before the 100 days because of the great savings.

I've had my Sleep Number bed (i8 Split King) for a few years now and I'm pretty happy with it. We recently moved and the movers totally messed up the bed when they reassembled it (despite their assurances they had a lot of experience with Sleep Number beds). As a result, I had to contact Sleep Number to have technicians come out. At that time I also noticed what appeared to be a broken zipper on the duvet cover. So Sleep Number sent out some technicians (for a fee which is OK) to fix the bed and they also sold me a new duvet cover for several hundred dollars.

You should be very proud of your sales associates. They are warm people who put their customers first. If someone needs some of the best sleep number beds and sleeping number products, they will go out of their way to make sure the customer is satisfied, happy and get what you looking for. I would like to thank Mr. Micheal ** who demonstrated good customer service. His customer service was laser-focused and truly exceptional. He showed friendliness, professionalism, knowledge of the product and empathy. Thank you so much for a great experience with your sleep expert.

Was a total pleasure to make a purchase at Sleep Number. Our salesperson was very knowledgeable and friendly and made sure that we completely understood all of our options. We would highly recommend to anyone looking for a awesome bed.

The staff at this location was helpful, knowledgeable and courteous. Michelle stepped us through the features of the i8 and showed us the benefits of the sleep number system. My wife and I are looking forward to a great night's sleep!

We had a very good experience with Sleep Number, from our first encounter with Jen at the store to the delivery. They are just toppers on the M7 bed the we ordered. We love the app that tracks down our sleep quality. Highly recommended!!

Very pleased with the treatment we received at the Promenade Shops at Centerra store! Staff were very knowledgeable, professional and made us feel that our business was very important to their store. They really thanked us for being past Sleep Number owners and coming in to buy another bed since moving to Colorado from Texas.

Should be able to put together quickly. And install quickly. Right now my order is delayed for two weeks. The salesman knew his stuff and took us through the data. I do not understand why when I add a base added two weeks.

Our split top bed is not holding together at the split. It keeps separating more and more. They state that 6" is a normal split separating the mattress from the top. With that amount you can fit a pillow between there. It found though the beds in the stores displayed are touching one another where the split is, there is no gap and they leave the part out then in time it will start to separate. We can't even lay in the middle of the bed or your head falls in the gap. The sheets are super expensive and they do not last. Warranty is 2 yrs and they state that the standard to replace sheets is 2 yrs but also the standard states that if your sheets are great quality and taken care of that they should last 8-10 years. I don't know anyone that rebuys sheets every 2 years. This is just the companies way of taking more of your money.

My bed broke, It has been over two months. Countless phone calls and techs showed up. Still broke. We have done everything Sleep Number has suggested. We were told the tech would be out with everything to fix the bed, They did not do anything. My bed leaks approx 2 lbs per min. We were sent a new pump, now both sides leak, I do not suggest buying one of these beds. I tell everyone I an the trouble I have had trying to get this bed fixed. I get being patient. We have... I am getting the runaround, blow me off because I do not count. Thank you sleep number for your great customer service.... Do not buy this JUNK!

Never buy a Sleep Number bed. Ours has broken after only 4 years, and after speaking with the warranty center for three days straight, they say it will still cost us hundreds of dollars to order the replacement part, even after the warranty covers 64%. This is a predatory practice of marking up what should be a simple $50 part, just because they are the only ones who can provide the one that fits the bed exactly. We are throwing out the rest of the bed, which is stuck deflated and unusable, and buying a normal mattress from a less predatory company.

Great bed. I purchased my first Sleep Number bed in 2012 and in 2019 I purchased my second sleep number bed for my guest room. The Technology on the new beds are great. I love the fact you can use the app on your phone to control the bed.

The controller for my bed has a defective screen that shows no values. The lady I called for a replacement was pleasant and competent and quickly found my account, the part(s) I needed and then gave me a great price to have them shipped immediately. A great experience!

I owned my first Sleep Number bed for about 16 years and was very happy! So we decided to purchase a new i-8 360 half split. For the first month we were happy and then this issues started. First the bed started to separate in the middle and bulge out on my side. The bed became more and more uncomfortable. We contacted sleep number and would get solutions that didn’t work. They finally sent out a new mattress cover, after we had to call back because they didn’t finish the complaint! It helped some with the middle separating and helped with the side bulge for a little while. We also put a regular fitted sheet on to try and help, it didn’t help either.

I have had my split King for 5 yrs and one side will no longer stay on the movable platform. This leaves a large opening in the center between the two mattresses. Many things fall through this space such as remote control both the TV and the bed, and sometimes the dog. I have called for help and was told to check the alligator clips that hold the mattress cover to movable frame. They have ripped through the mattress cover so no longer holding the bed in place. The warranty covers 60% of the cost at this point, so the cover cost to me is $503 which I feel is exorbitant for the poor quality of the product. I have always liked the bed for comfort and recommended it to many people. But this poor quality aspect and the high cost of replacement is disturbing.

The knowledge and professionalism was topnotch. Friendly and knowledgeable. I would higher recommend this bed to anyone. Sleep has never been better. I always wanted one of these beds and finally have one. I couldn't be more pleased. A great aid to what is so important, your sleep.

We received our Sleep Number bed timely and by very professional personnel. We have slept on the bed 2 nights and have enjoyed it immensely. I would recommend this to anyone. We received a phone call from the store that we thought it from. I was impressed to know they care to know to call. I have ordered some sheets from the web I hope they get here soon. Thank you Sleep Number bed and staff for a very good experience.

My first night was disappointing. I ordered my bed, pillows and Mattress pad all at once. Received the bed but I couldn’t have a complete experience because I have not received my pillows or my mattress pad. At the time of sale I was led to believe the pillows are important part of a good night's sleep so I should’ve received the pillows at least by the time I received my bed.

Went in to purchase a pillow due to chronic neck pain I’ve been dealing with recently. The customer rep was courteous and helpful. He helped me pick a pillow that I felt comfortable with. I felt like a valued customer and the pillow is also amazing. Best sleep I’ve had in a while.

Poor quality sheets. They wear fast. Sleep Number will replace 1 set within 2 years. We are on our 3rd set that have a hole worn in them but they won’t replace them. They are too expensive to wear this fast.

We are so happy we purchased the dual i8 360 Smart Bed. We both have been suffering from chronic back pain for quite some time and relief has come from our decision to make the trip to Paducah Sleep Number Store. Our experience in the store was very positive in every manner. We are definitely pleased in all ways with our purchase and our experience in the store.

We’ve owned a Sleep Number bed for 10 years and decided to upgrade. We visited the store where we were greeted by Adriana. She was very professional and helpful. Then our bed was delivered right on time by Moe & LaMar. They as well, were very professional, informative & friendly. We received the best service one could want. I’d highly recommend Sleep Number and we love our new bed.

I had originally purchased a mattress from a different store and returned it as it was just not as advertised and caused me to wake up with terrible back pain. I went to the Sleep Number store and was sold the minute I tried it. I can't remember the last time I had such a good night's sleep. This was the best purchase I have made and I would have no hesitation recommending Sleep Number to anyone. I love it and look forward to getting a good night's sleep each night.

People in charge of my delivery were professional and knowledge of their work and very pleasant, Orlando and Michael. They especially Orlando to explain how to use my phone and remote control to operate my bed, he tried to do the same with my tablet but don't recognize my password.

We are extremely satisfied with our sales rep with Sleep Number store on Harbison Blvd, Columbia S.C. Very patient and informative. Haven’t received our bed yet but are excited to get it. Thank you Jason, for your care for us!

The delivery technician was polite and arrived in a timely manner. He took care in my home and removed his shoes to protect the carpet. He demonstrated the use of the remote and ensured that we understood. He cleaned up the packing materials and reattached the headboard.

I had a Sleep Number bed that I’ve used for 11 years. I received an advertisement in the mail. When I called in I was told all these wonderful things about the new sleep number mattresses. I believe I was deceived by the seller. I have slipped on the Sleep number bed and I’m less comfortable than I was on my Original Sleep number bed. I would like to have my old bed back. I’d like you to come get this new one. I need you to do both of these things.

Great experience with manager, delivery personnel. The delivery men were knowledgable and prompt about delivery. Respectable and quick on setup. I heard so many people tell me about this bed. I can't wait to use my bed for a good night sleep.

Fantastic in every way. Called us the day before. Called is in the morning and said he would call when he was close so we can oils not have to wait in a empty house. We are not moving in for about two months. Friendly. Competent. Made sure we fully understood the bed functions before he left. He also patiently guided us through the downloads. Great guy.

We purchased the i8 split king Sleep Number bed. With the adjustable bed frame. The top moves into different positions. One side at a time or can be simultaneously. It has extreme comfort layers that make it like sleeping on a cloud. What is great too is that it keeps your Sleep Number at your preferred number too!!

The purchased bed will replace the Sleep Number bed we have had for 20 years. Our specific sales rep, Geoff, was professional and personal. He and the other rep. present, Mark, answered our questions and assisted each other in helping other customers during our stay. Great interaction on their part!

We love our adjustable king bed. We love that each of us can customize our side of the bed to our liking. It is very comfortable to relax and watch TV in. We love the sleep IQ so we can check how well we have been sleeping.

No lie and hype but this is so far the best bed I have had. Super comfortable and does not sleep hot. One word of advice to anyone who is thinking of purchasing an adjustable base, make sure it will fit up your stairs, if your bed is going to be on the upper floor of your house. On delivery day to our demise the adjustable base was not going to fit. Thankfully the Sleep Number delivery guys and customer service were there to rescue me. We have had everything now set up and in place for almost two weeks and are loving the new bed. I think this was a good investment. Good job to Sleep Number and their team.

Very good experience. The salesman Marry was very helpful, friendly and knowledgeable. The store was very clean. There was a nice inventory of bedding and a nice selection of sheet colors. The test bed was well explained to me. The store was conveniently located. I would definitely recommend and shop there again. Everyone I know who has a Sleep Number bed say they are great. My husband has back and knee problems and I’m anxious to see how comfortable he will be and if he gets relief and a good night's sleep. I can’t wait for our bed to get delivered.. I just wish it could be sooner. It was an overall great experience.

After 21 years with our Sleep Number bed, we decided to upgrade to a new model. In those years we received a free pump after over ten years as part of the warranty. But after visiting the local store I wanted my husband to see the amazing new technology. We both have physical problems that make having the best sleep possible difficult to attain. But Sleep Number delivers totally. It is so versatile and allows each of us to set our side to our individual needs as to pressure, warmth, angle. Just fantastic! And the local manager was able to explain all the models cost and benefits so we could make an informed choice. We took two hours to do so and can hardly wait for our new bed to arrive.

We purchased a sleep number bed from Joel at the Pembroke Pines store last week. We received our bed yesterday Saturday, and we had the best sleep last night. Only problem we didn’t want to get out of bed Sunday morning. It’s worth every penny the comfort it provides. We are super super happy with our purchase.

Sales staff was great. Thought we were getting a great bed. Eight months the bed worked fine now the remote loses connection every night and I have to unplug the bed (reboot) to get it to work again. This has been going on for 4 months. Now the technician has had the parts for over a week with no contact. I keep calling to get an update and I get "I'm sorry". Well when you are stuck in the upright position in the middle of the night or you wake up and your spouse is on the couch because she didn't want to wake you up "I'm sorry" is getting real old!!! Right now the bed is under warranty but I can't imagine how much this is going to cost me when the warranty runs out. This bed was supposed to be one that last for a long time but I don't see this bed sticking around very long with the problems we have already had. FYI we bought a high end model.

Updated on 10/21/2019: I wrote a previous review regarding continued problems with P5 right chamber deflation. Over the past 4 years the problem has continued with replacement of the chamber twice and the compressor once. After writing that review I was contacted via e-mail by Customer Service. I was asked to call them regarding the issue. Again, all we do is go around in circles.

Sleep Number is a joke. A scam. Do not buy from them!!!! First of all we get our bed delivered and we are told it will take up to 2 hours for set up. It took 15 minutes for them to blow up the air mattress and put the layers on and that was that. Sleep Number is NOT a mattress. It shouldn't even be considered a bed! We were told we have up to 100 nights to return the bed and now we are told we can't return the bed for 30 days. They are even trying to charge us $200 plus tax for the delivery and $200 plus tax to pick it up. I told them I will come bring it to the store and they say no that's not an option. That the stores don't even carry their own products! If you want a Sleep Number bed just go to Walmart and buy a $50 blow up mattress. It's the same thing! If you adjust one side firm and one side soft it will be all uneven and 2 people will just roll onto each other. I would rather sleep on the couch for the rest of my life!

Updated on 10/18/2019: The Sleep Number customer care department added a response to my bad review the other night. "We are sorry you had a bad experience, please call a different number to see if we can make it better." with a number and a name. I called the number, it is the same number to call for any inquiry. Then when I finally get a person on the phone they are completely unaware of this person that responded, Aaron ** nor is there any info on my account about this. So I am still in the same situation waiting for another repair a month from now and still sleeping miserably. They just wanted to try to make the review look like they are taking care of customers. Nope.

Both bed remotes one not working and the other on its last leg and I ordered two new remotes and was told it would take about two weeks to get them for the day I ordered them. Now we are just waiting to get these two remotes.

I have been living with back and shoulder pain for most of my adult life. I routinely travel for business and sleep in 3-4 star hotels. My back and shoulder will almost always start hurting after being away from Sleep Number. When I am home, it usually only takes 2 - 3 nights for the pain to disappear. I love my bed!

I recently contacted Sleep Number Beds to order some pillow accessories that I had earned credit for the amount of $70. I wouldn't have known that if 'Sean' from Sleep Number hadn't called me to let me know. I was really surprised and what a perfect time as it is my birthday month. He was so nice to take my order and to make sure that I was going to be happy was what I was ordering. They are always so nice at Sleep Number and I will always refer my friends to them when they are looking for a bed. Hey, what have they got to lose. I have one and I love it.

5 star bed and delivery crew. I want to clarify my survey, when I answered were they on time I checked "No" because I thought I would have a chance to add a comment. They were actually 2 hours early. I want to make sure they get the credit they deserve.

My bed keeps dropping connection with mine AND my wifes phone. It was the same why when they delivered it but said it was normal.... Not really happy about this!!! I need to know what can be done to fix this issue because as of writing this it is still hit or miss getting it to stay connected.

The bed was delivered yesterday afternoon and is what we expected except for the smell. We slept in it last night for the first time and felt very uncomfortable, having just paid $7,500 for what is touted to be the best bed available, by the smell. A new bed should have no smell or at least a minimal new bed smell. This bed is just stinky. We need a replace. TX

I am purchasing a complete 360 Sleep Number this afternoon. Feeling very confident in our purchase. Can’t wait to sleep in the new bed with my husband. Can’t wait to watch TV in my new bed on my new adjustable base.

Really great shopping experience, we haven't decided yet but we liked how helpful the associate was while we were looking. Wish the price was a little lower, if it was we'd have already bought the bed. Like the incentives to buy also.

Great sales team. They were not pushy, very knowledgeable. They were funny and personable. It was very pleasant. I was surprised how open and sharing they were with their Sleep Number experience. One of my pleasant experience making a high-end purchase.

I LOVE the supima sheets! They are very soft and comfortable! Wash really well and actually stay on the bed! We always have problems with the sheets not fitting well and slipping off the corners overnight NOT with the Sleep Number sheets, they are wonderful!

Very pleased with the service that I received, the bed that I purchased, the location of the store, The prompt delivery of my new bed, The sheets That I have purchased ,the mattress cover And the skirt that goes around the bed. Total satisfaction.

I was over charged $368.86. The customer service rep said it was a wrong charge and it would take 90 days to fall off. This is unacceptable so I asked to be transferred to a supervisor who was extremely unhelpful and refused to acknowledge they double charged me for my bedding items. At one point I was even hung up on. I wish I had never bought this bed. Also our app doesn't work correctly. At set up they couldn't help me fix it. Very frustrating.

This is the MOST OVERRATED mattress. Don't let the commercials fool you. You are buying essentially a blow up air mattress, where you get to control how much air is going into it. This is the most wasted $3k I have EVER spent on something. You would probably sleep better on a $40 air mattress that you can buy at the store. Within the first year we had to have the air chamber replaced. When the bed started losing air AGAIN a year later, we found out that our awesome warranty that was sold, depreciates with time - so you're sold a "20 year warranty" but what they fail to tell you is that it depreciates after the first 2 years. They want me to pay for ANOTHER air chamber - GIVE ME A BREAK. This bed has been nothing but a problem since we bought it. I've slept better on a $200 mattress from Walmart that showed up in a box!

We were very pleased with level of professionalism displayed by saleswoman (Carol) at the Wellington FL store. Carol explained the various products and assisted us to determine which model best fit based on our sleeping habits. We were impressed with Carol's product knowledge. Carol had a pleasant personality, easy to work with, made us feel like we were working with a personal friend. She is a true asset to your organization. We will recommend our friends shopping for bedding to seek her out.

I purchased my 2nd Sleep Number bed last November. This past Spring I received a mailer that said stop by your local Sleep Number store and see if you won a prize. I happened to be near my Sleep Number store within the time frame of the promotion and remembered that I had the mailer in my car, went into the store, and found out that I had "won" a knee pillow. Said Knee pillow never came. I stopped by when I was in the area again to inquire about the knee pillow, and the salespeople said that they would take care of it. Then I was in the area again a month or so later, and they said that I might have to contact customer service, but then said that they would take care of it. I don't have a lot of faith in your promotions. I'm enjoying my bed, but annoyed with this experience.

Please provide my response to your staff recognizing your great employee. Having worked many years in the Human Resource Industry I would have been pleased to have an employee as capable as she was in handling my challenge with a required part.

I bought an I8 with SleepIQ in 2015 and paid the $179.99 to have it installed. I have never been a real fan of the bed because to me it sleeps just as good as regular mattress but cost 3-4 times as much, but I have always said that at least I do have a good warranty with the bed so that made me feel better about paying so much for a bed.

I love my sleep number bed! The salespeople were helpful and courteous as I tried out every bed available. I decided on a bed, got it delivered and set up by professionals and have had amazing sleep ever since. I highly recommend the Sleep Number bed!

With having 3 back Surgeries and a fused neck. My family purchased Sleep Number for them and when I slept on one I knew this was the bed for me. I have had traditional beds in the past extra firm, and one night on a Sleep Number it was as different as night and day. I had to get one.

The delivery team was punctual and professional. Their timely service and knowledge of the product was refreshing and very much appreciated. This is our second experience with Sleep Number and nothing has changed. We received exactly what we expected. Thanks to the entire Sleep Number team.

Overall a very good experience, however 77 average with low 90's best, may or may not be a good thing. I think it is better than what I have been sleeping. Sleep Number was recommended by my daughter so had to give it a try.

We had a Sleep Number bed and liked it, so we purchased another one in Florida. This is our third Sleep Number bed in 10 years and we still have all of them as functioning beds. We love them so much that we wanted the king-size. We moved a queen-size one to a guestroom and purchased a king-size bed and box frame. The team that came out did well. They set it all up and explained to us the remote being in-sync with the internet. They also downloaded the app on the phone. Thus far, we like its quality and we had a great experience with Sleep Number.

I purchased a Sleep Number to get a better night’s sleep. We figured out what we wanted pretty quick, so it wasn’t a complicated process. We went with the one that's partially split at the top, and the delivery was fine. The only thing they didn’t do is they didn’t ask us what height we would want the bed at. I used a floor jack for a car to raise it up so I can adjust the legs and lower the bed because my wife is short. Also, the remote is lacking in user-friendliness. Everything today is a little bit more modern, and the remote is pretty bulky. It’s suggested that you return your Sleep Number to 100 every morning, so a single button push would be awesome.

Broaddrick and Devonte came out and were absolutely great and very professional. Broaddrick walked me through how to operate our new bed and took the time to insure we were comfortable with how it works. Both of them were very polite and professional in appearance. I operate a service company and hope that my service techs can handle themselves the way these two men did. Great job all around from start to finish, would totally recommend this company and staff!

Purchased sleep number bed and removed old bed preparing for scheduled delivery [11days later]. On scheduled delivery date I was informed they were not delivering my bed as scheduled. Called Sleep Number corporate office and they had no explanation, calls to local store were not returned. Terrible service by any standard.... Would not refer anyone to this poorly managed company...

I love your beds, but could you please make it possible to buy split king fitted sheets for your mattresses without having to purchase complete sheet sets? I use duvet covers as my top sheets, so I have no need to buy top sheets. Yet, both times when I have purchased replacement fitted sheets, I am forced to purchase your sheet sets with flat sheets and pillowcases which I have no use for. This is wasteful, expensive and counter to sustainability practices.

Dissatisfied with your product and disappointing experience with the return. Your Sleep store personnel are not trained to explain the cost associated with the return of your product should it not meet expectations. Or maybe they are trained to not make mention and allow the customer to find out the hard way. Either way, you have lost a customer and gained a person who WILL NOT recommend your product to anyone. Your competition does stand by their claim of a FREE trial. You should look into this also versus subsidizing your brick and mortar stores with customer delivery charges.

Just want to let people know before purchasing this product, they advertise a 100 nights of sleeping on this bed for free. That is a complete lie. This company is charging me over $600.00 to return this bed in fees that I was not told about when purchasing this bed. I hope this helps other people think twice before doing business with company.

We tried different mattresses and we ended up with Sleep Number. Their reps were thorough. They went over the high-priced ones, low-priced ones and they made us lie down on them. The delivery team was perfect. We've had the bed for nine months now and we're very happy with it. It's of very high quality.

I thought I had a 20 year warranty on the bed. Called customer service and they said but since the bed is 11 years old and the pump is no longer working they said to replace is $100.00. The first quote was close to $300.00 and I said is it not under warranty.

We purchased a split king mattress approximately one month ago and the store and salesman were great. However, the delivery guys that came were subpar and had little to no personality. They did not do a good job with the set up. They installed the bed and left it 10 inches from the headboard which then allowed our pillows to fall thru when sleeping. And unbeknownst to me at the time, they also did not do a good job setting up the base. After sleeping on the mattress and dealing with a lot of pain due to the plush top, we decided it was not good for us and opted to get a different one. It took them three weeks to bring the new one, which was ridiculous.

I just bought a new mattress. Todd ** at the Westport Road store in Louisville, Kentucky was great. We had talked on the phone several times. He answered all of my questions. Finally being in the store was great! My Sleep Number is 35! I was on a limited budget. I was going to buy the lowest priced model, I bought the next model up, I wanted more cushioning. I can't wait for my bed to be delivered.

Our Sleep Number delivery was scheduled for 9/24/19. Sleep Number had to cancel the delivery due to their truck breaking down. Delivery was rescheduled for the next day but my husband told them it would have to be in the morning since he had already taken off work one day. They agreed and noted it in the computer. My husband waited all morning on 9/26 and they did not come. He called and was told that they could see where a morning delivery was noted in the computer but that they had scheduled it for the afternoon anyway. They told him it will now be 10/9/19 before we can get our mattress.

The 120 night 'free' trail they promote is a gimmick that took me long time and aggravation to finally get my refund, with a 're-stocking' fee. I had to threaten to get my attorney involved. Each customer service person is trained to use certain words against you like, 'I thought my bed was under warranty', they answer 'your bed is under warranty but not the base you purchased with it to make the bed work'.

Love the bed! It was easy to set up with the app on my phone and a great nights sleep the very first night. The delivery was on time and the setup easy and swift. The guys worked hard on a hot day to get everything set up!

I bought a Sleep Number bed 12 years ago. It never let me down over those 12 years. No matter how I felt the night I went to bed I could always set my bed to make it comfortable for me for a good night sleep. I highly recommend for Sleep Number beds.

2 weeks without a bed while waiting for tech to come out. $199.00 to diagnose, paid before the appointment is scheduled. Then another $199.00 plus cost of part to come back and install whatever part is needed. COMPLETE RIPOFF WITH UNREASONABLY HIGH SERVICE CHARGES AND RIDICULOUS WAIT TIME FOR SERVICE. Anyone thinking about buying from this company should know that there is no meaningful or reasonable customer service for the products it sells. Obviously the lowest of priorities. We will not buy another Sleep Number bed because the company does not support its products in a way that shows any concern for the customer. I recommend that no one buy this product.

Great guys. Fast and answered all questions set me up on my iPad. Great experience. Had a wonderful night sleep. I also bought a pillow for side sleeper at the store. Many thanks to the guys who set the bed up. Best purchases I ever made.

Dear Sleep Number what a pleasure it was to be able to buy another mattress from you. My salesman Chris ** was the best. My first one I bought I was living in Maryland 19 yrs ago. This is the best sleep and rest due to the fact that I had a back injury. I recommend this bed highly to the world. Thank you. JoAnn

I enjoyed the first Sleep Number, which is a little more standard of the bed prior to this second Sleep Number. But my wife has had some back surgery and she needed to maximize her comfort. So I got a 360 as my second one. But when I first got it, some things had to be troubleshot. Sleep Number outsources their 360 frame, the construction and maintenance of it, to another company. In other words, it’s an OEM of the product.

Great service and love the bed. The delivery crew was so helpful and very great at explaining how the functions on the remote worked. The salesperson was good and helpful as well, but the service crew really stood out and went above and beyond.

Do not do business with this company unless you plan to keep your "bed" forever. If you need to return it, they will screw you royally, and treat you like dirt to boot. The absolute worst company with which I have ever dealt in my entire life.

The in store experience was great. I was given a delivery date and "the truck broke down". I was given a second delivery date and no one showed up or called. When I called they said the bed wasn't in stock and would I wait for a third delivery date. No thanks! I cancelled my order. Good in store experience and good product without execution gets ONE star.

People lose enough sleep over problems in the world -- so nice not to have a problem with what I'm going to be sleeping on! I called, told them the problem and voila! Within just a week, I had the replacement. Understand, I have back and hip issues & an extremely limited income. I tell people, this bed is worth literally saving up your pennies for. Not only because it relieves pressure points and you can change your firmness for different sleep or sitting up positions, or even fitness levels (more muscle tone after PT can make your comfort setting change) and with this you don't need to waste time trying to make a too soft bed work with boards, or a too hard one work with foam. Those things never actually work. This does. Press a button. Done.

Service was fantastic from start to finish. From the purchase to delivery everything went well. We are so satisfied with it all, including our bed! If you are looking for the best mattress and the best service, Sleep Number is the one to see.

The two gentlemen that delivered and set up our new bed were top notch! Very friendly and professional, cleaned up after themselves, walked me through all that the bed could do and were on their way in no time. I wish all delivery people were so proficient!!

We were happy with our first Sleep Number, but it wasn't enough. It was the basic one and it was beginning to sag. In order to pop it back up, there was gonna be a $200 charge to get a different cover. We knew we needed an upgrade and decided to go to the store and get another one. We like it and are happy with it. I find it to be a very user-friendly bed that is not cost-prohibitive, but for me, it's a little bit higher than it should be. I'm not that young and while I don't have any problems now, in another 10 years, I might have problems climbing in the bed. The foam is holding up pretty well though. Plus our settings are fine. I have referred Sleep Number to other people.

They promise a refund and still have not received it, said they put back on a gift card which they kept at the store at time of purchase. Talking to a lawyer about next steps. Dont understand why they cant cancel that transaction and write a check. Not recommend this store to any of my friends and service members.

Due to a moldy foam pad, we called and SN replaced it, the airbags and hose at no cost. That was customer service going above and beyond our expectations! I’m very thankful for that kind of service. And shipping was super quick.

We have a regular Sleep Number that doesn't lift up like other beds. Overall, I've found it to be a good bed.

Damien ** is an amazing sleep professional. Thank you for that one on one service and your knowledge about the bed and company. We bought the bed on the spot because of you and your customers service. You made us feel like friend and family. Even with other customers you helped we felt like we were the only customers. Thank you for doing the demo with me and when I brought my husband in later that day. We can't wait for the bed for get here. Only sad part. We have to wait 2 weeks for it.??? Thank you again Damien!!!!

Visited a store. Hugo (I believe) was extremely helpful in helping me make my decisions on purchasing sheets, pillow cases and pillow protectors. He spent plenty of time and was not at all pushy. Helped me get my best deal. I did use some reward points I had earned from recommending someone but he helped me get a great deal.

The men who delivered our Sleep Number bed did excellent work. They completed the set up job, took our old mattress and box springs and show us how to operate the remote. We were pleased with our first use of the bed and I’m sure we will be even more so when we learn more about the remote.

Marty ** is a knowledgeable professional who truly understands and believes in her product. Definitely see her if you happen to be in the market and live anywhere close to Jensen beach. The I8 is the most comfortable bed I have ever experienced.

My husband fell in love with Sleep Number once I got him to try one of their mattresses. I liked how he and I could have different thicknesses of the mattress. Sleep Number's delivery team did very well and we really like our bed so far. We look forward to coming up and going to it. The bed is of good quality and it’s getting my money’s worth.

Sleep Number 360 seriously injured my Disabled son. June 8th your bed was delivered for my disabled son. From day 1 the bed had a mind of its own, inclining and falling flat all by itself. After many calls and always saying you don't send technicians out and it's not your problem. Bolts would fall out and wires would unhook. Finally my son got seriously injured trying to reconnect a wire and the bed fell on him pinning and trapping him by his chest. Thank God we were home, who knows how long he could of been trapped. But my answer from Sleep Number was, "It's not our bed, not our problem, but we'll give you a free pillow, and no we don't exchange beds once they are in your home. That option is no longer there". It will take 6 months for my son to heal and has constant pain.

We've had Sleep Number at home for around 15 years and I liked their adjustability. The quality is very good and I didn’t have any problems with it. The new one is really nice and you can see how they’ve made changes over the years, and even made them better. When it was delivered, it went great. The reps took down my other bed and moved it to another room in our house, and then set up the new bed. It was very quick and they did a very professional job. I had an excellent experience with Sleep Number.

Great salesman, didn’t try to sell me something I didn’t need or want, but was thorough in his presentation. Delivery was on time as scheduled, with sufficient notice that they were on their way. Delivery guys were professional and knowledgeable. That was the best sleep I had in years, thanks Sleep Number.

We spoke with reps from our local store regarding cooling blankets. They were more interested in learning about the issues at hand and not making a sale. We were informed as to the best products for our current needs. Great service and great products. Thanks.

We liked the adjustability of Sleep Number and the warranty, too. Their salesmen were very good. They were good at answering our questions. Otherwise, I wouldn’t have bought the product. So far, Megan hasn’t complained about it. She likes it and she’s recommended a couple of her friends. One of them actually bought it.

This is our second Sleep Number bed in our 32 years of marriage. We started with a conventional full bed, then a Queen water bed, then an off-brand King air bed (that lost its air on my side every night), then a King conventional mattress and finally our first Sleep Number King about 10-11 years ago. My wife is 5’2” and 130 lbs. I’m 6’4” and 350 pounds, on a good day! Quite the difference in size. Our first Sleep Number was the first bed that I could turn over in and not wake my wife. It has held up flawlessly and has never lost air on my side. It has been quite comfortable for both of us.

The representative took my information. He troubleshoots my issues. Then instituted warranty replacement of my pump. I love my Sleep Number bed. It is the most comfortable bed I have ever slept on. My wife and I agree that we will never own anything but a Sleep Number bed for the rest of our lives.

The two men that delivered our bed were polite, friendly and courteous. Gave us step by step “lessons” on how to operate the remote. Their names were Derek ** and Claudis **. I hope you get people as good as these two delivering your bed!!

We’ve had Sleep Number for about 12 years, and we're now on to our second one. My husband likes the firmer mattress than I do, which was what we started with. Then, when we purchased our new one, we wanted to make sure that we had the flexibility of getting the feet up and down now that we’re becoming of age and we relax and watch TV in bed. The rep was very informative and helped us make a good, educated decision on which one to buy. The guy who came here for the delivery was also very informative of what we should do to make the bed and work the bed. They were able to do everything I needed them to do.

FIRST TIME REVIEWING ANYTHING ONLINE EVER. IT'S THAT BAD. We have had our Select Comfort mattress for some time now and we have never been happy with it. I've contacted the company several times concerning a huge gap that divides the two sides of the mattress. This gap is 7' wide at the top and 3" at the base of our mattress. Before buying this mattress, ask yourself if you are ok falling into a huge gap in the middle of your bed if you get anywhere near the middle. The fine people at SC "customer service" told me that many people buy a foam insert to fill in the gap. WHAT? Plug a hole in a $5,700 mattress with foam. SMH. For a mattress with the price of a used car I expected better.

Delivery window 8-11am. Arrived 10:56am. I was on a work call, and the technicians set up the bed, made my daughter-in-law sign something and they left at 12:05pm without me knowing anything. Bed doesn't work, remotes say "connectivity error." Customer service tells me they will have the delivery techs come back out when they wrap up the current install before they go to the other 2 stops. Delivery driver, Brandon (very rude), calls me to tell me that he isn't coming back out until he gets all of the other customers delivered today.

We purchased our bed 2 years ago and they still offer wonderful assistance to us. I was able to get the exact style and color of the first pair of sheets we ordered with our original purchase. They helped us pick out new bedding and we are very happy. Additionally, they assisted us with understanding any discounts that may be available to us. Our customer service representative ensured that we were happy with our decision and sent us an email with all of our order information.

I purchased a Queen - C4 mattress from Sleep Number and had an excellent home delivery experience especially when I found out how heavy the bed is. Now that I have it, I keep falling asleep on it and I don't wake up aching or hurting. I've recommended Sleep Number to friends.

We are excited for the new bed. We have a Sleep Number bed from 2006. Trying out the new beds we were so excited on how our backs felt. Can’t wait to get it here and wake up feeling great. The young man Dalton was too helpful and didn’t pressure us in anyway. Will recommend the Springfield MO store.

A good experience overall. The service tech did a good job of showing how the bed worked and was professional in all he did. We have only slept on the bed twice so as far as any conclusion on if we like it or not we will have to wait and give it more time.

Helpful & friendly staff! We are loving our bed! We have had the best sleep in years. My husband has a bad back and this bed is a dream come true for us. We both feel at least 10 years younger with more energy!

I am highly disappointed that a price discount is not available when paid for in full. Instead the product has an additional mark-up in it in order to cover the 0% financing for two years. That markup should be discounted to cash paying customers.

The representative we spoke to was experienced and very helpful and informative. He guided us to the product that was best suited to our needs. We look forward to receiving our product to continue our comfortable, and restful, good night's sleep!

My bed stopped moving up and down/problem solved. Ordered part for less than $15.00. The technicians were very kind and thorough and helpful. When I was told I needed to order a part I asked if there was anything else we could try and they were very kind and helpful allowing me to try something else.

I was so incredibly pleased. I bought my Sleep Number bed 15 years ago and the young lady was able to look me up and order the correct replacement mattress. I was really impressed. She was knowledgeable and had plenty of patience with me. Good job!

I have back issues. I purchased a king-size split bed from Sleep Number and working with their rep was a fine experience. Thus, far the quality of the bed has been fine.

I had their bed that they say is the last bed you will ever purchase, for less than a year and one of the air chambers leaks. Even though they claim you have a 25-year warranty (for the record the replacement chamber was covered under the warranty at no charge) labor is NOT covered. Therefore, if anything go wrong with bed and it is “internal” labor is not covered. Are you kidding me; according to their salespeople, this is the most advanced and durable bed ever made. No need to flip a mattress ever again. No need to buy a new best for the next 25 years. Lies, when something happens you need to pay $199.00 extra. Of course, like the bait and switch company, they seem to be, keep complaining and they will reduces the cost. After three chat sessions and a call to customer service, I had to pay $53.00. Great Bed but beware of the company!!!!

The guys did a great job. They carried the old mattress to stairs for us. We appreciate that. I was well pleased how they conduct their self. They were very nice and help get the bed set up. In which I thank them.

We had a Sleep Number product and we loved it. It was almost 30 years old. We were just upgrading. The foam is breaking down, and we had a pillow top first, and the pillow top broke down. This time, we purchased a Sleep Number bed, pillows and bedding. The Sleep Number reps were great. We’ve had really good rapport with them. We scheduled for a home delivery. The delivery team was awesome. They were very knowledgeable, quick and accommodating.

Yesterday, the 2 delivery technicians were most courteous, very helpful, and extremely efficient. They had notified us throughout the day regarding the schedule. They were so patient with us as we had not previously established our online profiles. Good job! Will recommend Sleep Number.

When my old bed wore out, I bought a Sleep Number. It's working perfectly and it is by far the best. I love my Sleep Number. My favorite feature is the tilt-head so that I can watch TV. And when I called to get new pillows, the interaction with the rep was excellent. The delivery was on time and excellent as well.

My complaint is about Sleep Number Beds and Deceptive Sales tactics. You go into the store where they are so nice and helpful you try all the beds and get to the cash register where they get other employees to distract you while signing. They get you to initial the area that says the base is non-returnable, by saying and circling at the same time that you have a 30 day trial and saying a date so that date is in your head and it's the wrong date so you are late calling to Simply return it. Yes I am a idiot for not reading it but there should be a law against being deceptive. They kept telling me to call. To Simply return it on the 19th saying, "You get 10 days extra cause the time starts when you receive the bed." But that is not true. I bought the bed on the 9th of March. On the 5th of April I called to have the bed returned, and was then informed I just barely made the return date, and on the 3rd page 4th paragraph where it says the base is non- returnable.

Unless you currently sleep on the floor, this bed will not be an upgrade. Was in a rush when purchasing and was told several times the bed could be returned. Paid over $11K. Come to find out, only the mattress can be returned. Wrong bed initially delivered, which was like a brick. Foot warmer was missing and took two weeks correct mattress. I got the top of the line mattress they carry and might as well purchased an air mattress, which is the equivalent of a Sleep Number mattress. My wife and I couldn't have been happier when they picked the bed up, except we were told they wouldn't move the old mattress back in place. Terrible company & horrible customer service. You would think paying $4K for the base and $7K for the mattress, they would do whatever necessary to make the customer happy- COMPLETELY NOT THE CASE!

The Delivery team called to ask if they could arrive a bit early! When they arrived they presented themselves professionally, polite, well groomed, uniformed with identifying logos. They spoke well, respectful and appreciative at all times. They were organized and knowledgeable and worked quickly and efficiently. They were thorough in every aspect. Thorough explanations and demonstrations given checking for understanding. They picked up any leftover debris of wrappers etc. and were done and gone in a flash. Obviously well trained. Sleep Number was well represented!

I owned a very nice sleep number already that had no bells or whistles. We saw the 360 on sale for a short time and went to see what was so special about this one. This is one great sleeping bed that does everything and more. The first night I noticed after setting my sleep number that my sleep was one of the best I have had. I fell asleep on my back and woke up in the same position feeling great with no back pain. Thank you Sleep Number.

I got tired of buying beds and wearing them out out so I thought of buying Sleep Number. They were very nice in the store and had very nice delivery. My wife was home when they came in and I adjusted the bed when I got home. I got a king size bed foam with everything on it 10 years ago and last year, I got an extra long single air bed. So far, I like the older style better because it's soft, and it will get hard but then I still got that little softness. I just unzip it and remove the foam around it. For the newer one, I put a two-inch foam on top of it. The only problem I've had was when I blew out six of the controllers for one of the beds three times. I got a surge of power from lightning and everything went nuts. It fried the circuit board. The control is underneath it and I gotta buy the whole control 'cause they won't sell the circuit board. It's $300 each for the motor. But I finally put a circuit breaker in the house.

Sleep Number 360 smart bed. Our experience at Sleep Number was very positive with decision on our purchase. Salesperson Joyce ** was very knowledgeable professional and made this investment easier. She explained each bed mattress base and we demonstrated the degree that was best for us. Thanks Joyce. You can be proud have her in your company as an employee. I recommend her to anyone.

We had a wonderful experience. They were extremely knowledgeable and friendly. They were great to us and our children. They let our Kids "test out" the beds and treated them just as well as they did us. It was a great experience!

We came to the Sleep Number store to make a final decision. We wanted a Sleep Number bed because we already had one and wanted one with greater flexibility. Tom showed us our alternatives and answered our questions while we tried out the various mattresses. The selection gave us a wide latitude for a decision. We are very happy with our choices and look forward to the installation in a week.

Very satisfied with everyone. The salesman was very helpful very knowledgeable. The men that delivered the bed was very helpful and very polite. I would definitely recommend a Sleep Number bed to a friend and already have. I've had the best sleep I've had in a long time.. waking up with no pain.

This one of the best mattress for people who suffer with back pain. The bed is very comfortable easy to adjust and also have a high tech box that regulates your sleep while in bed. I will recommend this bed to anyone who wants a better quality of sleep.

Delivery of our bed was great. Salespeople were very knowledgeable and nice. Everything worked out great and now we have our new bed and we love it. This is after the first night sleep. Pray that it will last us a long time and help us with our back pain. Pain I’ve had for 45 years. My husband has had pain for 4 years and it’s pretty severe, and his first night in the bed was the first time he didn’t get up during the night in pain.

Excellent service in the store and with the delivery. Options were explained well and we were given opportunities to try out different beds and pillows. Delivery guys were very polite and considerate. (They were even ok with our two noisy dogs.) They explained the setup and made sure we understood how to use the functions with our phone.

We our lost our remote for a Sleep Number bed and were told they won't sell us a new remote; we need to purchase the entire pump unit with a new remote for over $400. That is really a poor design (or policy?) and will never purchase another Sleep Number product!

We have been customers for 15 years. We really love our bed. Time for a new one, hope we will enjoy just as much! We have recommended the Sleep Number bed to 5 friends & family. They also brought these beds!

Our experience with Sleep Number has been great. From the Salesman to the Delivery Team! Everything was explained fully and all questions were answered. The Delivery Team installed quickly and remain as long as it took to explain the bed's operations and devices. We appreciated their time.

The personnel who delivered and set up our bed were not only very professional but also very patient and attentive to our needs as they explained the bed setup and operation of the unit and the servicing remote control. Nothing was left behind except for the product they delivered. Bill

Best company out there from top to bottom. The salespeople were very helpful and knowledgeable. The store displays with set up and easy to navigate through even without help. Extremely nice selection of beds, sheets, pillows and accessories. The delivery men Showed up on time. They were dressed and acted like true professionals. I would not hesitate to do more business with the Sleep Number company.

Split king iLE 360 SMART BED. We have been talking about a new bed that would meet our needs for the next 10 years or more. Mainly a bed that would flex and contour to our necessary whims. To be able to tilt the head of the bed up to watch tv or to help reduce the chance of acid reflux. To be able to flex the lower foot end of the bed to give support to our legs. Looking forward to better nights of sleep.

Went into store to pick up some new bedding for our new bed. The manager Denise was more than awesome. She explained every type of bedding and its key features to help us make a good decision. I also love the huge selection of bedding products and their technologies.

We’ve had Sleep Number for about 12 years. We started off with one in our motor home, and then we got one for the house, and then we upgraded it. The bed arrived on time, and the guys came out and took care of it. They were very professional and very good. We have the California King, and from sitting on the edge of it, the mattress kind of separated. We didn’t realize that we were supposed to pump it up. We called it in and they got somebody that came out to look at it, and ordered us a new foam thing that goes around on the side. So we’re getting that replaced. We have recommended the Sleep Number to others. With the original mattress that we had, I would wake up almost every morning and my back would be killing me. But since we’ve had the Sleep Number bed, I don’t think I’ve ever woken up with a back pain. It’s made a total difference.

Lauren was very informative and pleasant during our recent purchase at Sleep Number. She made the whole experience very enjoyable and easy for us to decide. I would highly recommend her for friends or future purchases. Can’t wait to receive our bed and try it out. Thank you Lauren!

This will be my second Sleep Number bed. The first was purchased online nearly 20 years ago. This time I went to the store for the full experience. My sales person was very professional, friendly and knowledgable. At the end I felt I had a complete understanding of what I wanted to do. Now just waiting for bed delivery.

Our beginning experience was with Sales; we were treated kindly and with respect and questions were answered where we could understand. We were excited about getting a Sleep Number bed as my brother has had his for 20 years and wouldn't have anything else. When the delivery came, we were very impressed with the delivery personnel. They were polite, nice appearance although it was very hot and humid and they went out of their way to see that we were completely satisfied with their delivery and explanation of how the bed worked. I would, and have recommended our purchase of a Sleep Number Bed to our friends!

Great product. My back feels so much better. We love to be able to adjust it to our likeness and comfort. The delivery and assemble set up was easy. Jenny the saleswoman was very knowledgeable and helpful in helping us choose the right mattress. Thank you everyone for your kindness.

I called to inquire about my refund on 5 different occasions and was given different information during each call. Initially mailed 8th, then 15th, then 12th and today again I was told the 8th. Each time I asked for facts instead of speculation based on Company Practice and I was assured the information was accurate. Obviously it was not. During my call earlier this week I spoke to a Supervisor who told me she had pulled specific documents and confirmed the refund was mailed on the 12th which contradicts what I was told today, it was mailed on the 8th. Sleep Number boasts that refunds are gladly given when customers are dissatisfied with their product. That has not been my experience.

Patrick and Zach were very efficient, polite and knowledgeable. From start to finish an we could not have been in better hands. They worked fast removing my old bed and setting up my new bed. I love my new bed!

Just spent my first night with my new c4 mattress and experience has been great, though I didn't have best of experience from one of the customer service agents. Spoke to almost 5 agents for different justified reasons. Rest 4 were great.

Very happy. Now we just have to learn how to use it. We will certainly recommend it to family and friends. The sales team and delivery team knew all about the bed and service. We would like to have them back.

From our in-store experience with Tanya, to the 3 gentlemen who came to install our new bed, I'd rate them/the experience as a TEN, without question. Professional, courteous, friendly and interested in us getting THE best night's sleep possible. There's a whole science behind the Sleep Number Bed and now I see how it all comes together. Would we recommend them to others? YES. Absolutely.

We purchased our bed less than a month ago. First, you have to pay (no option) for them to come and install the bed. Once the bed finally arrived, the bed was installed incorrectly and the base/box spring was broken. The first night sleeping on the bed, there was a horrible creaking sound in my husband's base, and in the middle of the night, it fell off the frame! Their phone customer service is BEYOND useless and had the biggest attitude problems I have ever encountered. I had to go into the store (which they are wonderful) and they placed an order for a replacement base.

While we have always loved our bed that we bought in 2015 we had to have it moved out of our bedroom while tile was put down. We had to pay $250 each time it was moved. While we thought that was excessive it needed to be done. After they put it back together it never aligned up right again. Trips to the stores just gave us rude customer service or they ignored our complaint. Today I did a chat and still did not resolve the issue and they still want to charge me. They did not have chat back when we had our problem and being deaf and not being able to talk on the phone back then was not easy. I am posting this so that if you ever have a problem with your 25 year warranty don't count on it. They still charge you. I will also be putting in a complaint with the BBB.

My Sleep Number Bed is wonderful. Better than I expected. Very satisfied. Great night sleep. Thanks Sleep Number. 100% satisfied customer. Would recommend to anyone with back problems or sleeping problems and my pillows are out of this world. Can't wait to try more things from Sleep Number 282.

You need the ability to separately adjust both the head and feet as zero G is great but your partner may not want to sleep that way. We wish we had bought separate foot adjustment capability. Work the extra money, as it's not that more. I want sleep in zero G but can only do that for a short time before we have to lower the single foot adjustment. Really love the bed's ability to set custom firmness.

We purchased out i8 mattress and FlexFit 2 base about a months ago (July 2019). It was great for the first three weeks until the head adjustment portion of the base malfunctioned and is now stuck completely upright rendering our bed useless! It happened on a Sunday so no customer service, but I was able to use the chat function to get some assistance. It took the person over an hour to tell me that he couldn't help me, and that I had to call the manufacturer. It took FOUR days waiting on hold for 30 mins to an hour each day to get a hold of the manufacturer(Leggett and Platt). I had to call at 6 am (when they open), and wait on hold for 30 mins just to talk to someone.

We had a very informative and attentive experience when searching for a new bed. Sleep Number personnel took the time to be sure we were purchasing the bed we needed within the budget we could afford. There was no pressure to purchase. Scheduling delivery was done in a very reasonable time frame and we were not inundated with tons of paperwork!

We just got our I8 Sleep Number and we love it. We have family and friends who have them and they were right, the bed is absolutely fabulous. I love to raise the head to read and watch tv. It's so comfortable and gives a great night sleep so you feel good the next day.

Great customer service, friendly, understanding. They take the time in getting to know their customers. Awesome place. Highly recommended. Love the bed and pillows. I would recommend anyone to go in and feel the experience me and my husband had with this company great team. The bed we had purchased is so comfortable just like when we visited Sleep Number. We got we they told us we would.

We convinced our other family members to buy Sleep Number. With our family total, it's our sixth bed. And we decided to buy the new bed because ours was 10 years old. We wanted the new technology that moved. And we’re older now. We just wanted the functionality there, so, we just decided to upgrade. And we were also able to get zero percent.

We purchased the bed and then had to wait over a month for a Saturday delivery. The bed was delivered two hours after the last delivery window time. The two technicians that showed up basically didn’t know where they were. The headboard brackets were never attached to the bed. Call the 800 Number and was instructed on how to do that myself. We will have to take the bed apart just to add the brackets since the bed. It’s obvious it was not because we’re not late. I have called and chatted I requested a technician come back out since this is happening with the three days and I basically told here is your troubleshooting tips. I will never recommend this product anyone. The customer service reps are just reading script and if you’re lucky you may find someone willing to help you. Other than that they deliver the bed you’re stuck with it.

So I bought my i8 in 2014. Getting into bed at 10:00 one night 2019 and my wife went to adjust her setting. Seldom touches her side. The unit stopped working. Support is closed, but online chat is open. 1.5 hours later - need to buy a new pump and takes 5 to 7 days. They were helpful, but no parts in stock to the next day makes no sense. So keep in mind they are there to help, but the pump is not covered and is 75.00 and takes a week with no mattress. Do you want to invest in technology and have no bed?

Fabulous bed and great service. Would absolutely buy it again. Love the head and foot raising and lowering option. The under Bed lighting is a great idea. The controls On your phone is even easy for people who are technology challenged.

Joanie was professional, knowledgeable, humorous, and friendly all during her troubleshooting. My wife and I had her on the speakerphone and were very impressed with your employee! She is a valuable resource for your company. Mike and Carol

Catherine, my wife, and I were in all aspects of our visit impressed. We are educated and discerning shoppers and know what good salesmanship and presentation are all about. And we actually will visit after we get the bed to let Charles ** know how we are doing. With real gratitude for such service and product presentation.

Very happy with the service with Bob the Greeter and Anthony (Tony) our sales person. This is my second Sleep Number bed! Thanks! I’m so happy with my current Sleep Number bed We wanted another one. This time we got a king size.

We were greeted with a friendly hello and a smile. Loved the vibe. Karen was awesome. I have been telling my friends. Can't wait to get my first night sleep in my bed and she explained how I can link my Fitbit to it, amazing.

I love shopping at the Lubbock Sleep Number store. The manager, Jodee, and her staff are always welcoming and even remember my name! The merchandise is top quality and I recommend the beds and bedding to everyone. This is the way a business should be run. My needs are always met and my expectations are exceeded!

I recently visited the Sleep Number store in Madison, Alabama. My family and I were warmly greeted by store associate Arielle. Arielle answered every question I had without deflection and with genuine honesty. I was 100% confident I had made the right decision to visit Sleep Number by the time I left. Friendly, down to earth staff made this experience so much more stress free than I had imagined it being.

The staff (one sales person handling the store) answered all our questions, showed us all the bells and whistles of the bed and allowed us to "test drive" a bed for quite a few minutes. As previous Sleep Number bed owners we were given the information on all the changes to the product and what to expect the discounts would be when ordering. And delivery: a week at the most!!! Mind blowing.

I've had a Sleep Number for 12 years. Mine was falling apart already and so I decided to upgrade different parts of it. Speaking with their professionals was a good experience. They couldn't do anything at the store level for me though so I did everything on the telephone to get the parts and pieces I needed. The delivery experience I had was good as well and the products I got from Sleep Number were of excellent quality. I've referred several people to them already.

Our P6 Sleep Number bed was purchased in May of 2015. On Sunday, 8/11/2019 my side of the bed lost all air. When I tried to inflate the bed the pump just made a clicking sound. The pump had stopped working. We were unable to call customer service that day as they are only open Monday through Friday. At 8:00AM Monday I called customer service only to get the recording that they were closed and would be open at 8:00AM, which it was! I continued to call numerous times until finally after 9:00AM a service rep. answered. This first service rep. had an attitude and was not helpful. The second service rep. who seemed much more knowledgeable ordered a new, pro-rated pump. She said it would be shipped via UPS Next Day Air and that we would have it Tuesday. She said to check my email where I could track the shipment.