Sleep Number Reviews

The delivery team was on time and professional. Followed safety protocols and demonstrated the product to me. Went through all reading material. Demonstrated my remote and was very respectful of my home. The team cleaned up. The set up of my I8 bed was fast and everything works great.

Excellent service and information From the sale person. I already recommended to my friend Beatriz ** to buy this wonderful mattress and the others implements that the store have. Thank you so much Sleep Number. I hope we are going to enjoy it.

Very good quality and ability to improve sleep experience and decrease back pain. Sales people knowledgeable. However very expensive product. So if you have an extra $6,000 - $7000 then go for it! Worth the dollars.

Sleep Number is a high priced, poorly executed air mattress. The electronic package is a clunky, badly designed system where, if one component is not exactly set up, nothing else works. Even if you plug the many separate wires together in the wrong order, it fails to work. Customer service is alright if you are fluent in Hindu, otherwise, be prepared to ask them to repeat what they said...a lot. The triangular remote control is hard to hold if you have hand/grip problems and the icons are not intuitive. I had a problem with the compressor. They sent one right out. I was told to go to a website to get a shipping label to return the old one. The website has been dysfunctional... since March 2020. The box is still on my bar countertop.

Gabe did an excellent job of updating me on the newest version of the sleep number beds. He also reminded me of how to get the most from my old sleep number mattress. Gabe made me very comfortable in my decision to upgrade.

Love our queen size SN bed... Great sleep! Prompt service w speedy installation. Pleasant and friendly on phone. Shopped around hard kept coming back to SN because we already owned one we loved. Why change when so happy? Didn’t! Can’t beat Sleep Number for product reliability and service. Our king size SN never gave us a single problem so we stayed w SN and ordered a queen when we had to move due to Covid—19!

Sleep Number 360. Customer service for me was very good. It is the product, which I have returned, that was a major disappointment. Mattress is really hi-tech air mattress. Requires 2.4 ghz wifi and Bluetooth. My main router (Google Mesh), which would have been very difficult to move, varies between 2.4 and 5 ghz but objects closest receive 5ghz. Mattress would not connect so had to purchase monthly 2.4 ghz hotspot to connect. Mattress, even at 100 was not that firm to me and I don't know of any air mattress you can make very firm. Bed basically designed for couples that have different firmness requirements. My Apple watch showed different results than Sleep Number app also.

I set the firmness setting at 100 - (the highest Number) for best results for me. I like the Flex bed features for reading or watching TV. The Remote Control is easy to understand and operate. The remote light switch is convenient.

Our entire experience with Sleep Number was great, from buying the bed to the men that delivered it and set it up for us. Everything was on time and well done by a friendly crew that knew what they were doing. Quite a good experience these days. And, OO what a good night's sleep!!

I love the feet warming feature, the adjustable feature and that it will correct itself to help me sleep better. I can even elevate my husband's side to avoid him snoring and can set timers to do things like sit up to watch tv and it will recline when the time is up or turn off the foot warmer, etc. If my husband and I ever divorce (after 40 years together), it will be an ugly fight over the bed.

Delivery team was very Professional and proficient. They arrived on time and the install was carried out in under an hour. Couldn’t of been happier with the process. The technician went over the functions of my new mattress (Flex Top C4 King) and made sure I was signed on before they left. I would definitely recommend.

We love your products. We bought a "used" Sleep Number bed about 8 years ago, and decided we wanted to buy a new one. They have changed a bit, fewer exposed parts. This one was much easier to "set up". We appreciated that. It will take a little while to get used to it of course, but we have no doubt it will just comfortable as the first one.

Very satisfied with my delivery and the product. Everything was done in a very professional manner. Sales....delivery time, set up, instruction, I will recommend Sleep Number to my friends. I am scheduled for knee surgery and I will definitely enjoy being able to elevate my leg.

Excellent sleep for my injured back. I could lie on any side and feel good. No pressure sores or marks on my body. This really helps my back to be able to get some sleep. I control firmness and that alone is why this is the best mattress for me to own. I can’t see myself on any other mattress now. The warranty is 15 years. I would definitely buy another one in the future.

My husband & I were so excited to purchase a Sleep Number Bed. We went to our local store and had the best experience and our sales person was beyond wonderful. We spent $9600. We were told to contact customer service to receive our $200 credit for delivery. My husband called the number and spoke with a young girl that said we don't qualify and hung up.

The team that delivered and set up my bed were dedicated to what they did and it was obvious that they were professionals and cared about the company they represented. Being a professional myself, I was very impressed with their service.

This bed is amazing. It’s the perfect firmness every time. You just adjust the settings and your set. Warranty is the greatest also. Set up was done by company but I had to move the bed after and it was easy to take apart and then move and put back together.

Great customer service and the bed is FANTASTIC! We get a great night sleep and have never been more comfortable. We also purchased the cooling pad that fits under our mattress pad and it makes a difference during the summer as well as the winter.

We have had our bed for 10 years. The foam mattress topper has failed and broken down. There are two big dips in the bed and it's very uncomfortable. Called Cust. Srv. July 2 and was told they were sending out the King sized foam topper to us at no cost to us (which surprised me) and it would take 7-10 days. July 13 still no topper. Called Cust. Srv. again. After 35 min. on hold, I was told the person never placed the order and they would ship it right out. July 21 we received wrong part - were sent a small foam center channel. Called again Cust. Srv. again. On hold on and off for over 50 minutes only to be told both previous Cust. Srv. people were wrong - that the foam topper was going to cost us $233 based on our warranty plus $18.95 shipping and handling!!!

Product good, but the pricing is deceiving. Everything is extra. Pads, covers, finish product, etc. Foam padding could be more firm, it does not hold up, as it should. And it could be a little more firm. Must say it is built very well and strong.

I would not recommend this company to buy their product. I have waited two months and they are not able to get my order correct. First delivery the base was not complete so would not work. Base and mattress returned. Waited another month for second delivery. This delivery truck only had the base and not the mattress. Customer Service says I need to wait another two weeks before delivery. That is exactly 2 months from date of purchase. I recommend you shop with another company. They are so departmentalized, that each department says call or chat via email to someone else who might help you. Two months is not good customer service. Fr. Bill

We've had a Sleep Number prior to our new one so we do like them. This time we bought 2 adjustable beds to make up the king size. Delivery fee was charged both times and now they don't charge for it since they bought it in-house.

Sleep Number does make a good quality mattress. For about 5 years my wife & I really enjoyed this mattress - we still have it, now going on 10+ years. Unfortunately, about 5 years ago I had a botched back surgery and since then I've tried just about everything with this mattress to find a "comfortable" spot without success. As a "dual" bladder queen size air bed, it has really been comfortable for my wife (and for me until the fateful surgery), and being able to adjust the firmness of both sides is fantastic. My wife is set for "extremely soft" and my side is very firm - on a scale of 1 to 100, (wife side is 40, my side 92). Wish I could find a comfy spot on the bed, but it looks as if this mattress/bed will soon be stuffed in the "guest room" and we will "hopefully" be able to find a bed that is comfortable for both of us.

The delivery technicians that arrived at my home were very efficient and mindful of home and my family. They wore masks and gloves. Foot coverings were shown to me but I said they were not necessary. They were very helpful explaining the use of the remote and how to set up my smartphone. The service they provided was completed, start to finish, in under (50) minutes. Thanks for sending such excellent professional personnel.

Best mattress ever! No more pain in the morning. We awake refreshed! We each got the firmness we wanted. The store was beautiful, they had all of the mattresses available to experience, the staff was friendly, informed, patient, provided us with all the info we needed. Two guys delivered and set up the whole bed, explained everything, demonstrated and tested all the features. We love the SleepIQ app - helps us make changes to get better sleep. We're telling everyone about our new bed and are finding that many already have them Sleep Number beds and love them! We got the PSE in a full split King, but may switch to the I8 during our 100-night trial. It's more plush. Also got the moving base and LOVE it!

Affordable because they offer free financing for over 48 months and guaranteed to last for about 15 years. Good quality. Owner for about months now and very happy with my new mattress! Great investment!

The delivery guys were top notch and did a good job setting up the bed and explaining it and the app. Our first night on the bed was great. We both woke up without the back pain that had been plaguing us for months, and logged Sleep Numbers in the mid 80's. So far, so good!!

I have had my queen mattress for about two years. I can raise the head or foot and depending on how I feel, I can adjust this or lay flat. I financed this through Wells Fargo and paid it off without interest. I bought this from The Bed Store and they gave me one pillow and I bought another plus sheets. I would recommend this mattress to anyone that likes comfort and a good nice sleep.

We purchased a C class bed, 2 extra long twins to make into king size. 2 twin frames are not designed to be in the same room, as the remotes bind and start operating the other bed. Did the salesperson tell us this. NO. We spent over 4,000 and still paying for a bed that does not work properly. Even the Sleep Number adjustment no longer works. Don't waste your money, but rather purchase a good quality mattress for less than 1/2.

I just purchased my 3rd Sleep Number bed. I am beyond over the moon with it and the amazing service I get EVERY SINGLE TIME I need something of them. Amazing!!! ♥️♥️♥️ I could not be happier with their response to my questions, making changes at the last minute - you guys are the very best. Oh, the bed is FABULOUS!!!!

I had a king size bed, back then it’s called Select Comfort purchased 1997... I love that???? bed so much but I have to down size to a full, this time the bed is called Sleep Number, best bed ever....

The whole experience from instore sales and selection to the delivery drivers professional and courtesy was outstanding. Our new bed, Sleep Number 360 Smart Bed is amazing. We'll be telling our family and friends about our total experience with the Sleep Number Co.

I highly recommend this company. This is my second Sleep Number Bed. First in MI and then here in FL. Both times I was treated with respect and was very satisfied with all of their people that I encountered in the store and in my home.

The delivery team provided outstanding service in helping remove our old Sleep Number Bed and in setting up our new Sleep Number Bed. This was such an awesome service that I will highly recommend it to anyone. In ordering our new Sleep Number Bed was great for we had an outstanding salesman who took the time to show us the Sleep Number Beds we were interested in and answer all our questions. Thank you.

Everything was great, the staff was knowledgeable, professional and very nice. I would recommend sleep number and the delivery people were hard workers. It was hot but they never complained at all. My experience was good but having to write how good it was isn't. Service was great.

Delivery was prompt and the delivery personnel were professional and courteous. Helped us to program our smartphones with our new sleep number mattress. Provided training in the remote control and ensured that everything was set up to our satisfaction. They cleaned after themselves and left the bedroom spotless. Great customer service.

UPDATE: July 18, 2020 my husband and I broke down the P5 bed and put our old bed back up. The P5 hurt our back in the lumbar and hip area we could not walk. We had no choice. July 20, 2020 my husband was so upset and decided to give it try and see if Sleep Number would let us return the mattress, we already knew the answer, but it never hurts to ask. Sleep Number allowed us to return the mattress only for a full refund, also they did send the mattress retainer bars for the adjustable base so we can use the base with another mattress. They decided to let us return the mattress, because of the pain we were having and because we already took it down. They are also sending a delivery team to pick up the P5 on July 30, 2020. We were very surprised and are very pleased with this solution.

We are sorry we didn't buy a Sleep Number bed before this, we have been checking them out for at least a year. We are getting a longer and better sleep ever than we ever had. It feels great to be full of energy all day.

Salesman from Washington, Gary **. My husband called to inquire about a sale for a Sleep Number bed to replace our old one. Salesman did NOT tell us he was submitting info for a sleep number credit card and was very pushy. Then after we decided to not purchase a bed, he was very rude, we were flooded with spam emails, calls and texts from various places. He emailed us a rude email, I again declined doing business with him. He then called and tried to push us into purchasing which he got told, "Absolutely not" after being so rude. Then I get a letter in mail saying a credit line increase was requested for the card we never activated. I called the credit card company and was transferred 8 times before someone would close the account. Absolutely a horrible experience. Will NEVER purchase from sleep number again.

Your representative was most helpful and courteous. He was pleasant and knowledgeable. My experience with him was most pleasant. He was easy to deal with and understood what I needed and what your company could to help me. I was most satisfied. He represented your company very well.

I am please with my bed since 2015 I have. It’s for a while and the bed it’s the best investment I ever had. It’s so good for my bad back. Since I slept on the Sleep Number bed my back don’t hurt any more and I have a better sleeping since then. I’m been telling all my friends and family to invest on the sleep number bed. It’s worthless and they will love it.

We had an excellent shopping experience. Jodee was very knowledgeable about the products. She encouraged us to take our time trying all the beds to make our decision. We are looking forward to having it delivered next week and improving our sleep!

I just received my Sleep Number bed. From sales to delivery, my interactions were very respectful, professional, and timely. I am extremely pleased with my purchase! I am especially with the delivery team. They were timely, respectful, and very helpful.

The bed base was not what we thought we order. We were never told the base was a final purchase. We wanted the base that raised both the head and feet and I did not recall discussing the base when we were in the store. The salesman completed the paperwork and we returned the next day to pay for the bed. We have paid over $4,300.00 and do not love the bed. Customer care advised to make exchange would be an additional $1,800.00+ so I guess we will have to live with a product we are not happy with. I will definitely let everyone I know never to buy a Sleep Number bed and explain why.

I paid over $2000.00 for this bed in Sept. 2019 and in March 2020 started having issues with base. End up calling 3 time now. Base will not be fixed until July 16th which is collapsing. I called today about doing air chamber test and it failed so this will not be fixed until July 29th and I now have to pay a $100 for the tech to come fix a bed that is not even a year old and had issue before it was 6 months old. So upset by this company, it is not right at all and probably will never buy another after. This is my second one that I have bought.

I purchased my bed on June 19th and was promised a prompt delivery date of June 26th which was confirmed through email. On June 26th, a few hours before delivery I receive a voicemail stating one their tech was having personal issues and that I wouldn't receive my mattress until July 22nd. On June 27th, I went back to the store where I purchased the mattress and spoke to David ** (store manager-12 Oak Mall) and stated my concerns and asked him to see if he could get my delivery date changed. I received no follow up from David by phone/text/email. On July 1st, 2nd 3rd, and 6th I tried calling the customer service number but was on hold for over 20 minutes each time and never got to talk to anyone. On July 8th, I used the online chat with Shenika which the only thing I got out of that was the phone number to the Delivery service which she told me that I had to keep calling them for cancellations.

Wow Sleep Number, you have outdid yourselves, I have never had a delivery and setup like this before, knowledgeable, friendly and downright helpful. These guys were trained correctly and it showed through their work ethic. Came in got the job done and then trained me! I will never forget their helpfulness in showing me how to set up app and entering all the data. Kudos to your home delivery team! Satisfied beyond expectations. Charlie.

We had the best sales experience ever. Quality customer service. He explained fully all of the functions politely and accurately. This bed is the best. An investment in our own health. I would highly recommend the Sleep Number bed and the Burlington Vermont office.

I wish you'd upgrade your software so it didn't count the entire time in in my bed against my score. My husband and I like watching movies and reading in bed at night and sometimes during the day when of work.

Karen the employee that help us was awesome. Great sense of humor and made us feel welcome and like family. She wanted us to understand how the products worked and to ensure we were getting a product that would be right for both me and my wife. Great experience. Would definitely recommend.

The sales person was very professional. She didn't try to influence me with a heavy sales pitch. I am very pleased with the sales and delivery experience. The workers were on time, wore masks and shoe covers. I appreciate the time spent showing me how to use the technology.

Nine times out of ten, sleeping on the bed feels like my back and sides are sleeping on a lump. I contacted the Service Support and the young man tried talking me through all sorts of tests using the different Sleep Numbers and backing them down a number of times. Final resolution was to replace a part of the bed due to Compression, and it would be pro-rated at over 600 dollars. As I am used to beds lasting a bit longer than a couple years, I would rather spend a few more bucks and get something that feels better than a overpriced air mattress. I have also found that I am not alone in this. If ever there is a Class Action Lawsuit against this company, I definitely want my name in on it. Oh, If you have a bad back, as I do, they lied about it being good on my back, it is horrible to the point my wife will not even sleep on it. Biggest waste of money, yet.

Perfect...So comfortable...It was wonderful to see my husband have a good night's sleep. His back and neuropathy have prevented sleep in a bed for three years. Thank you Sleep Number team for making it possible. I look forward to many more nights.

After my total purchase price was approximately $7500 which equates to about a $275 dollar payment a month with their zero interest financing program. I’ve never wanted to return something so bad as this bed. I purchased it with the intention of helping my fiancé’s back as he has a physically demanding job. Instead, now I’m feeling pain in my wallet and my entire back on this very regrettable purchase, as it's non returnable at this point. Imagine fighting your body weight on an angle all night long in efforts to prevent yourself from rolling into the center of the bed. Sleep Number calls it the “sloping effect”. I’ve had my sleep number for approximately one year. This issue started about two - three months ago but now it’s increase to the point I can’t even sleep in the bed.

We are definitely sleeping better with our Sleep Number bed. We used to wake up with a bad back ache and the bed helped us a lot. We are very happy with our choice. The delivery went smoothly and the guys were very helpful and showed us how the app works. The seller was nice too, we didn’t feel pressured and he answered all our questions.

Owner already of a queen Sleep Number. Purchased a split king. Repeat customer. Our sales representative Tina was/is awesome! Informative, helpful, friendly and very knowledgeable about the product she represents. Have had family stay here and they always comment how well they sleep on our queen Sleep Number.

The store manager, Deborah **, was very knowledgeable and took the time to explain all the benefits of each Sleep Number bed. We explained my husband's back and neck were fused resulting in constant pain and inability to sleep well or comfortably. She was patient as we tried several beds in the showroom to find our perfect fit. We would highly recommend Sleep Number if you're in the market for a new bed.

I8 king split top. Bed is amazing. Crew was awesome. We had a Serta adjustable bed we bought two yrs ago. Very disappointed in it! Learned our lesson there! Bed is worth the price in comparison. For anyone wavering on this trust me. Go with Sleep Number bed.

The guys who delivered were great, very professional and quick. The only drawback was that they could not remove our old mattress, now we have to discard it. And the delivery took more than a month. Hopefully it is worth the wait.

The delivery and setup team arrived on time, called before arriving with eta. They were very friendly, and helpful explaining the features of my new bed. Would highly recommend Sleep Number bed to my friends. My first night was better than my old lumpy bed, I'm looking forward to dial my sleep number in.

We had a Sleep Number 5000 for 11years and got hundreds of really great nights of sleep. When we decided to get another bed we switched brands - for 1 week - and then ran out to get another Sleep Number. Love It!

This bed is all things to all people. It can be set to more firm or more soft, and you can change your setting at any time with an easy button push on the remote. If you had a hard day, change your setting to a little bit softer. I highly recommend this bed!

My wife has stage 4 lung cancer that has spread to her bones and brain, We bought the bed under the understanding of a 100 day trail for her to try!!! They never explained that you can not return the very Expensive base of the bed, and it is not posted anywhere in the store, Now we are trying to return it. They point out they have you sign something that they never explained about the return of the base. Who would ever buy a $4000 base for a bed. My wife sleeps better in a recliner!!!

We love our new Sleep Number bed. The delivery men were very professional, helpful, timely, and respectful of our home!!?? I would definitely recommend sleepnumber to family and friends (already have). Both my husband and I have back problems and the bed has helped so much, being able to adjust to your setting.

The worst customer service I've experienced in years. You lost a lifelong customer today. Check with Jasmine, manager, that wasted my time on the phone today for 2 hours. Hopefully you can listen to call transcript or notes and then reply.

The Sleep Number people provided excellent in store service, worked with us in helping us to understand the differences and our options. We love our Sleep Number bed and highly recommend the product and the in store service. They know how to work with customers.

We absolutely loved our experience in the Sleep Number store in Sioux Falls SD. Kim was awesome. The product line is second to none. The quality is unmatched. Loved the whole buying experience. Easiest purchase I have made in a very long time! I recommend this product to anyone looking for a great sleep. We have been looking for a long time and decided to up what we were willing to spend. Best decision we ever made! Absolutely love it!!!

Nights this has been great. I recommended to anyone no matter their age. You will love this bed. I guarantee it.

I went into the DESTIN Florida store just expecting to just look around but thanks to Brandon I walked out a owner of a Sleep Number Bed! Since that day everyone and everything has been awesome especially the contact with the store (delivery and staff).

THIS COMPANY WILL NOT STAND BY THEIR PRODUCT!! I purchased a pillow from them, already going flat, not comfortable and they won't refund, only exchange for other crappy product. BUY FROM PURPLE! Don't even waste your time trying to discuss their horrible policy with their worthless customer service.

I ordered a bed on 5/13/20 for my mother who has cancer and is living with my cousin because of it. I was given a 3 week delivery and denied the option to pick it up. (She needs it yesterday.) On the delivery date of 6/8/20, in the given time window I received a call stating they didn't have all of the parts and the delivery was pushed back 11 days to today, 6/19/20. This morning I received a call from the delivery guy stating they had problems and they were going to be late but they would definitely be there today. Received another phone call stating they were on their way and would be there within the hour. Third phone call telling me they had a flat tire and would be later. Fourth phone call and now they aren't coming. AGAIN.

Great service from the store to home. Salesman was well informed about the products and helped us to pick the best bed for us. The team that delivered the bed were very professional and were very glad to set the bed up and go through with a very good instructions on how to operate it.

I have noticed my bed sagging in the middle in the past few years (3-4). I feel as if I am wrap in the bed instead of being on top of the bed. The outer frame or edges seem alright. I make sure that set the number each time I get ready to get in bed. Everything about the bed is great and I love the bed except for the sinking feeling.

My I8. I couldn’t be more satisfied. From beginning of the process to getting my first sleep has me blown away. I was totally impressed with the experience with Marty at the showroom to the installation to waking up this morning. I can’t think of another purchase that has left me so totally satisfied.

We ordered a Sleep Number bed and it was installed on the original day as scheduled. The Men were polite and did a good job on the install. They were efficient and set up the bed and showed me how to use the control and had it all set up before they left. It was a positive experience. We are still getting used to using the controls but I have already had better sleep within 2 nights!

My husband and I went to the Sleep Number Store to get pillows. The salesman, David was so helpful and knowledgeable. We bought a bed in October of 2019 and he was the same then. Love our purchases and our shopping experience!

Bad pump. We have the parts just waiting for technician to install parts. But happy with beds as we have two of them. Just waiting until the 26th for technician but luckily like I said we have two of them so we're sleeping in the guest room on a comfortable bed anyway.

We were very pleased with our experience buying our Sleep Number Bed. The saleslady was very thorough in her explanations. The delivery was actually ahead of expected time and professionally handled. We have enjoyed sleeping on our new bed. Thank for a nice product.

The bed is totally overrated and definitely overpriced. It is no more comfortable than a standard tempurpedic mattress. We have a split king and need to use twin XL bed sheets. Most of the fitted sheets will not stay on the mattress when you elevate the head of your bed. We were also sold the wrong bed skirt and had to go through 3 different people before getting instructions on how to return it to get the correct one. I would save your money and purchase a tempurpedic mattress with an adjustable base.

I walked into our appointment knowing nothing but what my needs were as well as my husband. We are in our 50's and I have been a nurse for over 30 years. Missy was wonderful with helping us choose the perfect bed for my hubby and I. We are at that age that we need that good night sleep and our bodies need special support. If I had cold feet I totally would have gone with the foot warmer..but I'm in menopause, so I have hot feet! I posted on my Facebook page, the special discount for nurses, as we don't ever get something so special. Karma will shine on you and your business. Thank you again!!!

There is a big, hard, separation between the mattresses on the king bed, so it is difficult to sleep next to your spouse. Then the Mattress itself is very uncomfortable, regardless of the number you choose. It’s basically a glorified air mattress. One of the Most uncomfortable mattresses I have slept on. I would never pay money to buy one.

We recently purchased a new bed from Sleep Number, this was our second purchase. We wanted to try the California King split mattress and after 2 months I was not getting a good sleep. I knew we had the 100 day trial period but I was worried. I could not have been more wrong, the customer service was outstanding and there were no issues at all in getting our mattress replaced to a California King without the split. I will definitely go back to Sleep number and definitely recommend a friend. Thank you Sleep Number, you have a customer for life.

I have nothing negative to say. They have been exceptionally helpful throughout the entire process in deciding what bed works best for us. They delivered the bed and set it up for us. So far it was worth everything. The best part is that both my wife and I can have our own separate Sleep Number.

I think you need to retrain your salespeople. Although I love our bed that we have owned for just over 3 years, we have had several things broken. Our salesperson closed the deal when he said "your bed has a 25 year warranty!" When in actuality, the bed only has full warranty for 2 years. As of year 3, I've now had to pay a partial cost to replace BOTH the remote and the Air Chamber at a not-so-small cost. That really angered me!!! Do better Sleep Number.

Katie, Clermont FL, store was fantastic! She made our buying experience very enjoyable. We came into the store with no intention of purchasing a bed yesterday. Katie changed our minds almost immediately. We have owned our Sleep Number bed for 16 years. I guess is time.

Wonderful.product, professional and polite delivery team. Highly recommended and would buy this product again and would welcome the same delivery team back. Product worth every penny. In store team was great to work with. And spent as much time as we needed with them they followed up.by phone.

After extensive research we decided to get a Sleep Number. We purchased at a local store and had good customer service. I was told it will cost us $200 to deliver which was not a problem. I then asked questions about returns if we were not satisfied. They said the same $200 will be charged to pick it up. Well unfortunately we were disappointed with the mattress and I called to return after our 30 day trial. They charged me $400, saying it was a return charge and pick up charge. This was not told and everything I have found on the sleep number website does not explain this.

We purchased our bed on May 6 and were charged for it that day. We scheduled the installation for the morning on June 12 (4 weeks later), but today we're informed they needed to move our installation to the evening, 4-7pm. If we reschedule, their next availability isn't until July 28 - 12 weeks after we purchased the bed! We were escalated to a "manager" who could only repeat what we were told by the first person, so clearly escalating something with them is entirely meaningless. We love our SN bed, but every single part of the process has been extremely painful and wrought with awful customer service - including the first purchase of the bed, subsequent sheets & pillow purchases, and now this purchase of the bed frame. Some of the worst customer service I've ever experienced.

Great delivery experience. Guys were.clean, pleasant, polite and knowledgeable. Everything one would want for my new bed set up. If I decide to order again want the same guys in my home for delivery and set up. GIVE THEM BOTH A RAISE!!

The representatives and associates from Sleep Number have kept in touch since my purchase. They are polite, knowledgeable and friendly. They also remind me of current promotions and sales. They keep track of my discounts and credits while offering assistance on future purchases. I love my new bed and pillows.

The bed was delivered on Wednesday evening around 6 pm. The delivery/setup team seemed to have problems getting it to work properly, but after a while told me it was working. They assisted in connecting the bed to my WiFi, gave an overview of both the remote and smart phone app, demonstrated the adjustable base functions. They suggested I wait about an hour to give the mattress time to air out, then lie on the bed and adjust the air pressure (increase air pressure to 100, decrease air pressure to 20, and finally set air pressure to my preference.)

Great experience! No pressure sales was the best part! It was an amazing, informative and comfortable experience. No plans on buying a bed that day but once we learned about the bed and felt the difference we couldn't leave without buying one!

Due to the current circumstances, I had to place my order over the phone with a sales professional over at the Woodhaven Blvd & Metropolitan ave location in Queens, NY. The sales professional, Catalina M, couldn’t have been better. She took her time to explain in detail every question I had regarding the product, the pricing and the financing. She made me feel at ease and made my purchase a positive experience.

I'm still amazed of the technological progress Select Comfort has made growing up as Sleep Number. We love our new bed, it has so many features which aid my wife and I in our nightly sleep cycles. Based upon the lifespan of our last bed, this bed may last twenty years! My wife slept in our bed all night and I thank Sleep Number for that. I didn't snore last night, first time in a while. Thanks again!

Replace air system. Service representative was very professional and knowledgeable. She was friendly and helpful. My order came in a timely manner and installation was easy. We’ve had our Sleep Number bed for 13 years and love it. Highly recommend Sleep Number for everyone.

We ordered a bed on 5/2/2020. Was told the bed would take 1-2 weeks to arrive. Bed was scheduled for 5/22. I tried to request the bed to be delivered sooner. Bed was unable to be delivered sooner. On 5/22 delivery called to confirm that the bed would be doorstep delivered only and would not include setup. I confirmed I was aware. I asked what time they would arrive and they said they would call back. Customer Service called back on 5/22 to reschedule delivery to 6-10. I said that was unacceptable and that I needed the bed today (5/22). Customer Service said the mattresses hadn't arrived and that they were unable to deliver. This bed was purchased for our elderly parents who were moving in with us. I decided to keep the order for 6/10. Parents arrived on 5/27 and they are sleeping on uncomfortable twin beds waiting for the new Sleep Number bed to arrive.

Customer service saw the customer service rep sent me wrong product by mistake. He bent over backwards to fix the problem and ordered correct product and arranged for me to return wrong product and credited us! Great cust. serv.!! I am a customer for life!!

Sleep Number I8. Decided to look at the Sleep Number bed after looking at hybrid mattresses. The sleep number has many features that I need. Self adjusting etc. I’m anxious to take delivery and realize what a good night's sleep is. The features inherent to sleep number are desirable.

I placed an order on-line for flex base that raises both top and bottom and top split king size mattress. Apparently what I thought I ordered wasn't what I ordered. The delivery team was very professional and added notes to the order to indicate the same. They recommend I call right away to get the order corrected. I tried calling the local store, tried chatting online, tried to call customer service - kept getting passed around and no one took the time to help me. VERY POOR customer service. They are happy to take my $5K though. I was so excited to get the new bed. Nothing is more frustrating than not getting help. I am upset enough that what I thought I ordered wasn't what was ordered. Not having someone help me straighten things out is even more disappointing.

The delivery was earlier than originally scheduled for but I was given a call to make sure it was okay to come earlier. (YES!) The 2 gentlemen were very, very nice! I was given a thorough walkthrough of how to use my new bed, and all of my questions were answered satisfactorily. They were very careful around my home so as not to dirty or bump into anything.

Linda was very attentive and answered all my questions over the phone. I was able to place my order in minutes. The delivery was scheduled sooner than I expected. I have heard fabulous reviews. I cannot wait for nights of better sleep for my partner and I.

I went into the Merrillville Indiana store and purchased a bed, frame and bed cover. 4 days later, they did an unauthorized charge on my credit card for a second bed cover. A thief employee at the store charged my card before I even got it. Then, being as incompetent as they are, they put the wrong address for the shipping. It took me, contacting UPS to fix the problem my self. Then when I was waiting for my bed to come in, they never showed up. I had to remove my bed, which was taken by the trash department as they happened to do trash pick up on the same day as the delivery.

I had a great experience with Sleep Number. The salesperson Brandon was fabulous and professional. He took me through all of the specs and features and made my purchase a pleasure. He explained my delivery and set up as well as the app that controls the bed. I would recommend Sleep Number to anyone who wants and needs a fantastic night's sleep.

My bed is only 5 years old and we spent almost $8,000 on it. We were willing to pay top dollar for a good, quality product. Last night the pump broke and ALL of the air went out of my side of the mattress. Since it's still under warranty, I "only" have to pay $271 to get a new pump. And it will take 3-4 days so now I'm stuck with this crappy bed and crappy sleep for days. I'm not sure what's worse - that the bed broke after just 5 years or that I have to pay to have it fixed while still under warranty. I will NEVER purchase a Sleep Number bed again. Terrible customer service.

We went to our local Sleep Number store not knowing what we wanted. Upon arrival we were greeted by Ryan. Ryan was extremely helpful and showed us everything we needed to know about the bed. I highly recommend that if your shopping for a bed you try these out.

We are moving from one, NY to Florida, and called Sleep Number to have some technicians, get our bed disassemble as our sales personnel recommended, have even paid for, and we keep asking about what type of boxes we need for the move, called 3 times (wait time on the, hold for over 30 minutes and more), they give us three different opinions... After spending all the $$$$, I would assume that sleep number company had a better customer service..., as my bed will also going storage for a least one months, I wanted to be sure when they put it together, it will be fine, we like to sleep on it. But please somebody from that company, get the ** together and give me an answer for the moving. Thank you.

We had a very knowledgeable sales associate, who presented all the options for each bed. He helped me pick the right one for me and helped me get the best possible deal within my budget. I LOVE the pillows I bought and am so EXCITED about my bed being delivered in just one week!

Staff is welcoming and professional. The staff at the Plano store is great, especially William and Cameron. The beds and products are expensive, but they are high quality and last, so to me their products are worth the investment.

Salesman was very competent - knowledgeable, personable and patient. I have had a Sleep Number for 18 yrs & was completely satisfied. Very impressed w/ all the updates. My only disappointment is that are unable to take old bed away due to Covid 19.

I called customer service and the representative was very helpful in trying to resolve the issue I was having. In the end the problem appears to be that the air pump has failed and will not connect to my wifi. I received a new pump (under warranty) today and will replace the old pump this evening.

The gentleman that came here and installed the bed were not only kind and generous and respectful but they help me and answered any questions I needed. The lady I spoke with on the phone for the Sleep Number was great. She explained everything in what we should do once we ordered and how the gentleman would give us a phone call or text to tell us that they were on the. I received my phone call and because they got done with the previous customer early they called me and said they were on our way. I am very happy. Thank you. Thank you guys very much.

Company informed us of our options and prorated cost and helped us with our decision on replacement. Was very helpful and a pleasure to deal with. Very pleased with the service and prompt delivery! Would highly recommend the Sleep Number bed to everyone. Have had ours soon to be eight years and couldn’t be more happy with it.

First Class delivery and set-up. Representatives were professional and set up our bed to standard and answered all of our questions. Our first night of sleep was fantastic! My only disappointment is due to COVID-19 procedures, they could not take our old mattress and box spring. However, I highly recommend the delivery option.

We were very pleased with our Sleep Number delivery service. The young men were on time and respected our home and property while they were here. They wore shoe covers and face masks while working inside our home and worked pretty fast to get everything set up. Once the bed was set up one guy showed us how to use the app allowing us to ask questions if needed. They were both friendly and fun guys and we appreciate their hard work.

Sleep Number Dual Queen p5-360 Smart Bed. We have both been waking up with back and shoulder pain, we took a leap of faith and of course read many reviews and decided to try your Sleep Number bed. We had an I- Comfort, nice mattress, but didn't help our problems. My husband has had Parkinson's disease for 14 years and he has trouble sleeping comfortably.

The two gentlemen that came out for delivery and setup were very professional and helpful able to answer any question we had. They wore mask, gloves and Booty's and were very respectful of us and house. Setup was quick and painless.

They were very professional and nice. They arrived on time and and did a very good job setting up my bed. They took care as not to break anything and removed the trash after set up was complete. They made sure I knew how to work my bed before they left.

Very pleased with our purchase. Thanks to the friendly, knowledgeable, no pressure salesman. Love the quality of the bed. We were able to make the perfect choice after being shown all the various bed and the different features. Our salesman took a lot of time with us and made the purchase easy.

Extremely helpful in helping me with the perfect pillow. Even during the pandemic didn't treat me, like I might be contagious. The sales rep was right on the ball in contacting me, due to the store being closed, and having to connect in a text or email.

The delivery team of Sleep Number Bed were awesome. They were knowledgeable, professional and very efficient! They wore masks and gloves as well and completed the installation of the bed in no time. They explained things very thoroughly and were very nice! Great job to the both of them!!!

Our experience at the store in Denton was very pleasurable. Mark was very pleasant, patient and kind. He was very knowledgeable and did not pressure us in our purchase and listened to our needs. Mark made sure all our questions were answered.

I purchased a set of Queen Size sheets and four pillowcases to match. I also a pillow. Everything I ordered was on sale at a great price. I am looking forward to receiving my order and using my new sheets.

Love my 2nd Sleep Number Bed. I downsized to a Queen size where the head & foot rise up. This has allowed me to be comfortable when watching TV, reading & most importantly sleeping. One of the side benefits for a 73 year old is changing the sheets. It helps that I don’t have to lift the mattress. Love this bed.

Cathy was very pleasant, courteous and very knowledgeable about the Sleep Number beds and other products. She answered all our questions and made us feel very comfortable and made us feel right @ home. Even now if we need any help with our new sleep number bed, Cathy is there to guide us with whatever help we need in setting our bed up and making our whole experience a great one.

This is the generic of Sleep Number Bed systems, but costs a lot less. I have owned mine since 2012 and still love it. I can adjust the air if I want a more firm night of sleep. I won't go back to a regular mattress, ever!

Super comfortable and adjustable whether you like firm, soft or somewhere in between. Best warranty ever! This is my second Sleep Number bed and am considering buying a smart sleep number bed next! I’ll keep the first bed for guests!

The advertisements sounded terrific. Now I find out that the mattress is either too hard (with too much air in it), or it is rock hard when deflated because you are sleeping on the frame or box springs. There is no comfortable in-between because the mattress is too thin to allow a mid-point of inflation. And the mattress is so thin that the normal fitted bottom sheet is just a "bag" over it and too loose. Of course, their demo at their store is not what you get when you buy.

I called because my twin XL bed had sunk and I could no longer sleep on it. I called Sleep Number and spoke to a representative. I don't remember her name but she was very courteous and told me what I needed, which was a chamber. I ordered it and received it in 5 days. It was exactly what I needed. Thanks sleep number for being so courteous and accurate.

After 10 years, pump wore out and adjustable bed no longer adjusts. The bed was comfortable the first 15 years, but seems to have worn out. Added two inch foam pads on top which helped. Do like the separate twin beds pushed into a king bed with king bed linens.

I had back issues that Select Comfort really helped. Have had one for 15 years now and it's still going strong. Very comfortable and adjustable firmness is what I like. Bought 2nd one for another bedroom that is just as delightful. Even bought a single for a daughter when she went to college. She moved a few times and it was simple for her to take apart and move on her own. Very light and easy to haul to different sites.

Very satisfied with our Sleep Number bed. Love the adjustable head and foot selections. The foot warmer is to die for! Had a small problem (lack of communication) as salesman mentioned our brackets (from previous Sleep Number bed) would work w/ new bed. Hence, they did not. Had to order new set (to hook headboard to bed) and would have to charge for another delivery/hook up. Talked w/ customer service and fee was waived. YEAH! Had another problem when heat run was damaged and customer service came thru w/ flying colors as we received a check for the damages (quite expensive as it involved removal/replacement). Overall, very satisfied!!

This is our second Sleep Number and we've been pleased with both. The only reason we purchased the second one is because of the additional features of the base (raise/lower head/feet). This helps alleviate breathing problems caused by my COPD.

Easy to set up and transport if you move a lot or want a king bed upstairs. Super comfortable as you adjust firmness at 3 points on your side of the bed, and your partner can do the same. Has a nice memory foam topper. The base can be 3-6" high, whatever height you prefer.

Marc is the best salesperson ever. He called us during the shut down and the offer was great. We are so happy everything went so easy and quick. We are so excited about our purchase. The bed is awesome. Highly recommended.

We are completely satisfied with the performance, comfort, adjustability and quality if this mattress. The fact that this is a dual zone mattress works well for me and my wife. She likes a softer mattress and I like a firmer one. We get the best of both worlds with just one mattress.

Was skeptical about Sleep Number’s claim for most comfortable sleep, but my sister has severe back issues along with fibromyalgia and she bought one. She has been able to sleep all night without pain. I decided to try one; purchased it and yes, it is the BEST sleep I have ever had. I have degenerative disc disease and with the Sleep Number bed I am able to get a good nights sleep!

Roxy at the Conyers store was my salvation!!! I was trying to order a mattress pad cover using my rewards $$. I was unable to locate my rewards number to apply to my order. I first tried chat. It was useless in this case. Got "Alanna" who seemed oblivious to, and uninterested in my problem. On a whim, I decided to call a store. So glad I did and so glad of it!! Roxy was absolutely professional and totally helpful. She immediately picked up on my angst about the confounded chat encounter and immediately provided assistance in locating my rewards $$ and accommodating my order. I am a senior citizen and do so much appreciate an competent worker/employee. Thanks Roxy!!!!

Buyer's remorse doesn't cover it. We had a SN bed before this and was happy with it. However, the new iteration is a disaster. Returned the "cooler" right away. It did not work. Would have returned whole thing but they won't refund for the frame. Didn't tell us that. They didn't tell us you need WiFi to make the automatic adjuster to work. It's very complicated and finicky. If you don't plug it in, in the right order, nor push the right buttons in just the right way, it won't work. The foam overlay is already breaking down, which makes the bed too soft when you sit down.The remote control unit uses symbols that make no sense and is poorly labeled. I had to replace the compressor recently, after less than 2 years. Sans warranty, it would have cost me $500. Thought it would last longer than that.

The delivery team were so professional and a pleasure to deal with. Both Jason and Victor made the entire process go smoothly. Not only did they contact us before the actual delivery date but also the morning of. They were right on time as well. Everything was installed perfectly and explained to our satisfaction. What an asset to your company this team is! Thanks to the both of them! Doug and Sherry

Sales people very courteous and attentive. Took all the time necessary to help us understand the Sleep Number advantages and how they work. Even helped with selecting a local restaurant for dinner before we left the store! Would highly recommend this store and Sleep Number to anyone looking for a great bed buying experience to anyone.

I prefer to shop online and could not make all decisions at website. A representative from my local store reached out to me and I have never had a more positive interaction with a salesperson. He left a message on voicemail then gave me the ability to text or call. We spoke in person & he was knowledgeable about the products and made me feel valuable as a customer. Loved dealing with Brian.

This bed is comfortable and adjustable for both of our needs. I had to call customer support about an issue and they fixed it right away. I recommend the use of this bed. The sales staff was also very knowledgeable.

The best we have ever owned. You can adjust to your own sleeping comfort. My back and hips don't hurt when I get up in the morning. I find that I sleep all through the night instead of tossing and turning trying to get comfortable. We also have the heat/cool pad on top and I can sleep cooled and my husband has his on warm. Don't have to keep tossing the covers off Or adding them for him. Love my Sleep Number.

My husband and I have had to sleep in separate beds because he needs a firm bed and I need a soft bed for my pressure points - hips, shoulders, lower back and knees. We finally can sleep in the same bed. My setting is 35 and his is 60. It takes a bit to figure out what setting is best for you but once you do, you will have improved sleep.

Sleep# i8. Received my bed on the date that was supposed to be delivered. The Tech set it up and programmed it. The showed me how to operated the remote control as well some short cuts. I’m very impressed how knowledgeable they were as well as professional. Very pleased!

Sleep Number has seen the last of my business. They are manipulating thieves. Full of excuses and squeeze more money out of you. Never again. I am trying to get replacement parts and they are telling me I can buy the parts but a whole new mattress due to fire rating, but tell me before all parts are the same and interchangeable. Just more money.

We purchased a Sleep Number mattress several years ago. At first it seemed ok. After about 3 months, my wife started having back problems only in bed. She tried several different settings on her side of the bed, but nothing seemed to help. We called the company at their Customer Service number. After explaining the problem we had with the mattress she was put on hold and the Customer Service representative never came back on line. After 30 minutes of being on hold she finally hung up. I attempted to call the company at the Customer Service number and they would not answer the phone. We finally gave the mattress away and bought a Sealy mattress and have had no problems.

I like the fact that I can adjust the firmness. However, the settings need to be adjusted every few days since the air seems to leak very slowly. It's always been this way so I assume that this is the norm.

Best mattress we have ever slept on. Have a bad back but this mattress really helps. Far superior to any others I have owned. We have extreme temperatures here and there is no problem with the mattress in that regard. I am sometimes restless but even when I turn over my wife's side of the bed remains stationary.

Hi, We ordered our bed in February and it was delivered today. We spent several thousand dollars on a bed and headboard and were surprised and disappointed to learn that the bracket to connect them was not included, nor did the delivery guys have any extra on their truck. We learned that the bracket has to be purchased separately for $42. We think it's ridiculous to spend this kind money for a headboard and bed and not have everything needed included for it to function properly. it feels like we're being nick and dimed, and now we have the hassle of waiting for a second delivery and assembling it ourselves. Pretty lousy policy and leaving the purchase as a disappointed customer. A bracket should be included for ANY headboard purchased!

I too have been waiting 2 months for a mattress and bed spent over 9K. Just spoke to a rude home delivery customer service person. Said my bed was returned so I would have to wait another 8 weeks to make it again? After we went back and forth about what he was talking about I had no idea? He was not making any sense. He said he would transfer me to customer service. I held but they never answered. So I called back and customer service said that the order was cancelled. He obviously did on purpose to be cute and funny. I told them to reverse that I have been waiting for 2 months for this and how can a delivery scheduler cancel my customer order???? She said he is authorized to cancel your order. I told her to reverse what he did that it was 10 minutes ago he cancelled it NOT ME! She then put me on to someone else that said they could send me a shipping label to return the $800.00 in sheets that came UPS two months ago.

Sleep Number mattresses are the most comfortable beds I've ever slept on. I love the ability to change the pressure on the mattress when you need to, and to customize both sides of the mattress for individual comfort. This is the second Sleep Number bed I've owned, the first was 15 years old when I replaced it for a newer model with an adjustable base. Great customer service in the store, great delivery service.

An excellent investment. Lasts forever, extremely comfortable. Customer service can be a challenge. Find the different adjustments for 'hardness' to be a godsend as different body conditions require different firmness.

I placed an order for a flex top king sheet set. The website did not state what size pillowcases were included, so I did a live chat to double check. I assumed they were king size, but the live chat agent told me they were standard. I questioned her again, and she said standard. So I ordered an extra pair of king size because I needed two standard and two king. Of course, she was wrong and I received the set and it included two king size pillowcases. So I now have 4 king size and no standard. I ordered online because of the coronavirus. My husband is very ill and can not be compromised so I try not to go to a store or the post office.

Our visit to the store made it easy to make a decision. Been great. Love being able to adjust firmness. No leak issues. Delivery and set up was timely and smooth. Cleaned up the mess and hauled away old mattress.

Service is excellent from when I walked into the door to delivery of my bed. Great comfort, and excellent customer service. There is great follow up after you purchase a product from them. They are always checking in to see how your needs are being met and if you need anything else.

I recently upgraded my 13 year old Sleep Number bed for their new Sleep Number 360 and it is wonderful. I loved my old bed but the new one is not only incredibly comfortable but the added features are amazing. Yes, just as advertised the mattress adjusts as you sleep to help keep you comfortable. The ability to adjust the height of your head and feet helps so much if you need to sleep with either raised. And I didn’t even know prior to getting the bed that it had under bed lighting that comes on when you get out of bed and stays on until you get back in bed. The bed is a little pricey but it is well worth it especially if you suffer with a bad back. I would highly recommend this bed to anyone.

We have not had a great experience with Sleep Number. 1) Sales person didn't bother to mention that the adjustable base wasn't returnable at the time of sale and 2) The first sleep number we got was hurting by back (I have bulging discs in my lower back), so we exchanged for a softer one in Feb. It also is making me wake up in pain every day, so I'd like to just return it all, but am now being told the 100-day trial doesn't start over with the new bed, which wasn't communicated at the time of exchanging, nor is it spelled out on their website. As someone who has a terrible back, I've had to try mattresses in the past from other companies, and never encountered policies such as these, which is why we didn't think to ask these questions/ask to read the fine print. So now I'm stuck with a brand new $7k bed I can't use.

You have no option for "no financing". 2nd S.N. bed. Love brand. Current one was delivered 10 yrs ago. Should have bought at local store where I was moving. Had issues but did not buy it locally so they could not help. Corporate could not help much. But love S.N. beds.

My wife and I have two Select Comfort mattresses over a twenty-five year period and last year bought a third (Sleep Number) smart mattress. The very first one was a replacement and to my knowledge is still in service. The second mattress which we are currently using is just fine and is about six years old. The new one bought last year is for the guest bedroom and is being use by our daughter. Had problems in the beginning with the smart mattress part with the remote eating batteries which took a while to figure how to turn the smart part of and now it's just a dumb mattress that works just fine. The problem with the remote was that it was trying to find a phone app to connect with. Very disappointed in the beginning, but OK with it now. The new bed did have a mattress issue but it was warranted.

I chose a Select Comfort mattress because of the adjustability, after neck injury and surgery. I have been very pleased with this feature. The one thing I would change about this mattress is to make the “box spring” and air mattress covers washable and more durable.

Air filler. Best company to deal with. Helped me order what I needed and told me how to install it, "If any problems call us back and we will help you install it." Was told could trace it on UPS when I should get it.

It's hard to see if a mattress is good until you use it for a couple of weeks. Most companies let you sleep on it for a month or 2 and give you the option to return it. Both my wife and I knew pretty quick that this mattress was a good choice. No soreness in the morning.

They didn’t deliver. And no real customer service. I have been stuck with this bed for 7 years now. There is no bounce to this bed. One good thing is that if your significant other moves you don’t feel it.

I have fibromyalgia and this is the only mattress I can get a decent nights sleep. Depending on how I’m feeling l can adjust my side of the bed without disturbing my husband. The customer experience at the Sleep Number stores is excellent & they don’t try to sell you the expensive, but what is most comfortable to you and fits your needs.

Very comfortable soft mattress that will auto adjust to your position and can be set to different hardness by you depending on need. The set up crew while in a hurry did a efficient job. The price is a bit up there but you can't have everything.

Purchased my Sleep Number bed several years ago. Cost was in excess of $6000. After purchasing and returning several other name brand beds my wife and I decided on sleep number because of it's advertising being so convincing for comfort. Initially it was different and better than what we purchased in the past, however after a year or so we started waking up in pain regardless of positioning or pressure of bed. To this day we do not get a solid night's sleep. I do not recommend this bed.

I purchased my Comfortaire adjustable bed in 2011 and couldn't be happier with it. I realize that the company has been bought by a competitor but I would still buy it again if it's the same quality. The ability to raise both the head and the foot is wonderful, and it make it easy to put the clean sheets on.

My Sleep Number bed with the adjustable frame has been a lifesaver. I have respiratory issues that require that I sleep in a semi-sitting position. Add to that, the adjustable comfort level of the mattress itself, I sleep better than I ever have.

I love my Sleep Number bed and its features, but the price tag is painful and the shopping experience is unpleasant. (Has a "used car dealership pushiness to it.) Delivery fees are exorbitant. They push a lot of overpriced items, also - sheets, pillows, etc. I get tons of junk mail from them. (I'm not sure how many beds they think I need!) One of the delivery people tried to give me a "good deal" on mattresses/bases that he apparently got with an employee discount or something, which was really awkward and random, since I had just spent thousands on the one they were delivering.

The infinite settings make personal comfort easy to achieve. Independent of the other bed occupant, I can rest better. Changing the settings is simple and quick. Settings are permanent until I change them so there is no need to adjust. Making up the bed is easy because the mattress is light enough to pick up a corner to put on the fitted sheet.

I love Sleep Number as it is regulated for two people if needed. I've stopped in at stores just checking prices and have always been treated very nice and no pressure to buy a new bed which I do need. I have owned mine for 17 years.

I have had this mattress for over 15 years. I've had to replace a remote and a motor (it's also an adjustable mattress). Customer service was easy to contact and very helpful. The cost of replacement parts was also reasonable. It's very comfortable and I will definitely get another. The only negative is moving, taking down and setting up can be complicated. I admit, I did not try to contact them to see if they offer that service.

We purchased a Queen size Sleep Number bed after a great experience with the customer service at a local Sleep Number store. We had received several recommendations from family and choose the SN after checking out several other brands. Since my husband and I have very different requirement for a mattress, the firmness selection sold us. We also wanted to be able to bring the head up (he snores, I have acid reflux). Very satisfied with our very expensive purchase.

The salesperson was great. A nice atmosphere to spend lots of time trying different options. We were worried about spending more on a Sleep Number but it was well worth it. Don't think I would buy another brand after having one.

This is our second Sleep Number bed. We can’t say enough good things about them. Customer Service, Sales, warranty, and delivery and set up were all A plus. 10 stars. Best company we have ever dealt with.

The bed is good. The store I purchased from was rushing us and didn't help us find our Sleep Number. Once you understand how to set the bed up, it is not hard to move and set up. Overall I would say the product is good, the service needed some work.

Sixteen years! And going strong. Had motor issue, addressed right away. Have had questions and spoke to a person right away and got answers. I sleep good and will buy another when necessary. We have two, one king and one queen. Now get this. I transported the entire queen size in my Audi TT from Baltimore, MD to Oconomowoc, WI, in my TT! Both mattress and foundation! In my TT! And best sleep ever.

This is my second mattress & the first one is still in use also. I first bought a queen size. When we moved & had the room I purchased a king. Our son is still using the queen that I bought in 1989. We have replaced the foam bumpers around the outside edges of the mattresses. The company keeps records of each purchase so with just a phone call or by checking online they know exactly what you need to keep your mattress in tip top condition at reasonable costs. These are expensive to purchase, but they never seem to need to be replaced, and the service for repairs, if required, is exceptional. Great product.

Our salesperson really cared and got us the best deal ever. He worked hard to meet our needs both physically and cost wise. We cannot wait for our delivery! Sleep Number made our ordering process very stress free and easy. Thank you so much!

I have recommended the quality of Sleep Number beds many times since we installed our first bed 15 years ago. My children, sister and friends have enjoyed their comfort. I would recommend that anyone wanting a good night's sleep get a sleep number bed.

I already own a Sleep Number bed, but it’s 17 years old and time to replace it. I won’t even consider anything other than another Sleep Number Bed! I recommend them to everyone I know and even converted my brother when he came to visit. He now owns a Sleep Number Bed and loves it as well.

We bought a C-2 king mattress about 2 months ago. We replaced our existing mattress that we had on the wooden platform with this new mattress. To my surprise, the mattress left the corners of platform exposed because the mattress was one inch less in width AND length AND height. It is 79"x75"x7" instead of 80"x76"x8". We called customer service but they were defiant. Their assertion was that the mattresses have a variance and this falls under variance. I had several mattresses in the past and none of them had this issue. After a lengthy arguments, they suggested I buy their foundation for $250 that has rounded covered corners. It was really infuriating that they want me to spend more money to cover their problem. The comfort is not great either. I would rather buy a camping style air mattress which would cost hardly 1/10 of this bed.

It was smooth process from start to finish. I definitely recommend to my friend and family. I had the bed for us and now I just ordered another bed for my kid. Overall it is good experience from Sleep Number.

Ordered my bed over month ago and had two separate dates scheduled for delivery and Select Number has cancelled both. I'm being told they will reschedule me three weeks out. Said that's the best they can do. I don't have a bed to sleep in and they could care less. I will never buy another product from Select Number or recommended them to anyone I know!

Very concerned. Poorly installed. Need help immediately, my husband’s back is hurting terribly, please call as soon as possible, I paid 199.00 for delivery and set up and removal of mattress and box springs. They did not take my bed and installed wrong.

I didn't buy a Sleep Number bed for the conventional reasons. While in the market for a new bed, I happened to sit next to Shelly Ibach the President/CEO of Sleep Number. We chatted about many things before I knew her affiliation and when Sleep Number came up she was great. We had narrowed our choice between a Sleep Number and a Purple but after my conversation with her and an outstanding sales team at my local store, the choice was easy. Ms. Ibach is more of a Leader than a President/CEO. She took the time for such a personal conversation but also runs an outstanding organization. You will be well served in going with a Sleep Number bed.

I'm on my third Sleep Number bed and will never own or purchase anything else. I do believe the extras, sheets, pillows, pads, etc, are overpriced. Maybe it's just me but I feel you could do more for repeat, loyal customers.

My wife and I purchased a Sleep Number iLE Queen size mattress from an online representative on February 8th, 2020. We were so excited to receive the mattress because we both suffer from severe sleeping issues and were assured that a Sleep Number mattress would be right for us. The mattress was installed on February 21st, and it was horrible to say the least. This mattress was extremely uncomfortable to sleep on: 1) there was no support in the middle, which meant we slept crooked or smushed together, 2) the SleepIQ did not work half the time, 3) it felt like we were sleeping on an expensive air mattress, and 4) the mattress did not provide the support or relief that we were told it would.

When you spend around $6000 for a bed (I think I8) you think of it as an investment. Only Sleep Number doesn't seem to look at this way. We bought our bed about 4 years ago. The first year was nice. The second year was ok, the third year starting to get sore and at the fourth year it is more comfortable to sleep on my recliner than in bed. There is about a 4" sag on both side of our king size be like a hollow. I have brought this to the customer service and they told me that isn't covered because this is a wear and tear component. Remember this is the sleeping surface so how is this not covered. I was told I could buy a new pillow top but not under warranty. I was told that if I found a tread coming loose that would be covered. What is the point of a great warranty if it doesn't cover the parts you sleep on? Stay away from this company. They don't stand behind their beds. Invest in some other bed that will honor the bed you sleep on.

I was happy with every aspect of our Sleep Number experience except one thing, our bed arrived before our bedding. With the adjustable base, it was inconvenient for the 2 extra days not having the correct linen. Other than that we have been more than happy.