Sleep Number Reviews

My husband is a large man and we been buying different brands over the years because his weight breaks them. We’re looking forward to sleeping on our new Sleep Number. It was Highly recommended to us by a recent customer.

So first off, the store was fabulous and the service was great. So nothing against them. We set up a delivery for our new bed. Originally they said the soonest was last week of Dec. The rep called back a day later and told us that because of the holidays, they were going to be able to schedule the delivery for Dec 28 between 10a-1p. It was perfect since my husband was off of work because of vacation and I was on my day off from work. We got a text message confirming the date and time the previous week. We got very excited and got up early on our vacation/day off to tear down our old bed. Then by 1p we decided to call and find out why our bed hadn't arrived. Apparently my husband received a call from Spamrisk at approx 9:15a. We thought nothing off it because it was Spamrisk. After making some calls, we found the voicemail stating that our bed had been delayed because of the weather. Ok, no problem.

Bad customer service. Wish I would had went somewhere else. Order bed on 11/16/2020 was scheduled for 12/16/20. They confirmed appt the day before then called me the day of to reschedule for 12/30/20. So now I am going to miss work again in case they decide to deliver. I think I am going to see if I can cancel order since they haven't delivered yet.

Best BED on the market today. We own two one king for home and one for our RV. Not only are the beds terrific the customer service is even better. Everyone should have one of these beds to sleep on every night. This is our second bed we bought for our RV. Our First bed was bought 25 years ago and still doing great.

Waited a month to get our bed. On the day of delivery we were told we would have to wait 2 more weeks due to a delivery persons emergency. Had to pitch a storm to get Sleep Comfort to move it up but still had to wait another week and four days. Not impressed.

My salesman, who I believe is a manager, was very attentive to my needs. He stated us on not the cheapest nor most expensive bed, but in the middle. Then we went more expensive and then we tried the cheapest. I ended up in the middle. I'm not sure why the interest free financing was mentioned so many times, but that's what I ended up doing.

They were late but was not their fault. We appreciate that they were still ready to deliver because we live so far away from the inner state. The weather was also inclement with rain and fog. Thank You So Much!

From purchase to delivery, our Sleep Number bed experience has surpassed our expectations. From the friendly staff during our purchase to the professional delivery and SleepIQ app training... The service was top notch. As a business owner, I would hope that each of our customers have a similar experience. Amazing job Sleep Number.

The bed is Beautiful, the service was excellent and I hope it lasts a lifetime. Thank you. The sheets feel so good and the mattress pad has total protection. The remote is very easy to operate. My first night sleep was beautiful.

The experience from the salesperson, ordering, and delivery was great and exceeded my expectations. The service from each person was excellent! The sales lady and the delivery crew were very professional and responsive to all of my questions. This is an investment and it is great to feel informed about all aspects of the purchase.

My wife has had 4 back surgeries. She wakes up every morning with her legs hurting. We've been sleeping in the bed for 2 days now and she has woke up with no leg pain hopefully it continues. This could be life changing for us.

You can't go wrong in purchasing a Sleep Number Bed. I can Testify to that any day, that why I have had 4 of my best friend buy a Sleep Number Bed. You can't' beat the quality of rest that comes from the bed.

Do not trust the 100 night trial unless you want to pay $400. They charge $199 for a delivery fee and $199 for the pick-up fee that is not reimbursed if you do not like the bed. I want to make everyone aware of this 100 night trial scam. This mattress is a glorified air mattress. This mattress has one piece of foam that sits on top of an air mattress. This mattress is not worth the money $$$$.

Due to my surgery I had to order over the phone and Ashley made it very easy. It helped that I had a Sleep Number bed previously. I’m excited that I will be getting another sleep number bed. I list the last one due to a divorce.

The men who delivered and set up my bed showed respect for my home, were virtuous, and very kind. They worked very well together and showed respect to each other and me! They were very knowledgeable too! I was VERY pleased!

Everyone we have dealt with at Sleep Number was great. Robyn was a very knowledgeable and personable salesperson and the installation team was fantastic. They knew the product, were amazing in how fast they installed the bed and were also very personable!

Sales team got me fitted for my new bed and found my Sleep Number. They were very down to earth and delivery team did an awesome job setting up and providing a demonstration of my new bed. Me and my wife are very pleased with our new sleep number.

Purchased a $9500 bed (yes that's a lot of money for a mattress) and while there is a 100 day trial to return that bad...that is not true. The base can't be returned and that is like $2,000. Additionally they cancelled my delivery with no notice leaving me with a cleaned out bedroom and no bed to sleep in and no future delivery date. They claim they gave me courtesy credits which was really price adjustments because the bed went on sale after we bought it and my husband received a $100 military discount for serving our country. To convince us not to cancel the bed they gave us 2 courtesy credits and the offer of sheet set and mattress protector. We receive 1 courtesy credits and only the sheets.

Byran was knowledgeable and answered all my questions. He was very thorough and I did not feel pressured. The beds are great and we were shown a good variety of them. That being said I was able to make a decision.

My husband and I purchased this bed due to him having a life altering surgery where he needs to sleep at a 30 degree angle for the rest of your life. Our delivery date was scheduled already 4 weeks after we bought our bed. We did not think it would take that long to get delivered, but we had to adjust when he got home from the hospital. When we finally were supposed to get our bed installed they were unable to install it due to our bedframe. We were told when we bought it that they are able to adjust the beds into our current bedframe and their technicians are the best as they do this all the time. So, they gave us a date 5 days after our original date, the best that they could do to come back.

Extremely pleased with our King 360 I10 mattress with Flexfit 2 base. Very first night our tossing and turning ceased. Less pain and stiffness in the morning. Felt rested and full of energy, even before my morning coffee! I appreciate the sleep professionals I have had contact with during this process. They helped me have confidence in this investment for our health and well-being.

When my pregnant fiancé and I walked into Sleep Number at Folsom Palladio we were welcomed with open arms by the manager. She was able to help us find the perfect bed that was in our price range with ease of mind. She didn’t force a sell on us, she worked with us and she understood our situation. We’re very thankful for her help and are very excited for the best sleep of our lives!

Service was fast, easy, helpful, partially warranty covered. Said it would ship in a couple of days. Representative was very good at her job. She deserves a raise for her ability to talk to customers. I would recommend their product to anyone.

We were running late but Joe stayed with us for an hour past store closing to make sure we were fully informed of all the benefits and features of Sleep Number products. We are very excited about starting the new year off with the best sleep of our lives.

On October 30, 2020, my wife and I visited a Sleep Number store and was greeted by the store manager (Tim). We were immediately impressed with the steps the store had taken for Covid-19 precautions and Tim began to educate us on the available Sleep Number mattresses and questioned us about our sleep preferences. After spending some time trying out the mattresses, we made a decision and placed an order. Tim gave us a few available delivery and installation dates and we choose one that matched our schedule and we left the store feeling really good about the decision we made.

I am so excited about my new Sleep Number c2 360 smart bed! I purchased online with the help of Rachel H. She was very pleasant & made it very easy!! In the following days before the delivery of my bed I called the store with questions that they answered & eased my mind as to ordering the correct bed for me! Thanks Rachel H & have a great holiday season!!

My old foam topper became indented with my body, so there was a depression were I was laying, needed replacement. Great service. l was treated well by both people who helped me with where I needed to get, and what I need to get. My wife and I have really been happy with our Sleep Number bed and hope to get the parts to make it adjustable, that's what I would really like to have now. Thanks so much.

We were unaware that the M7 had its own bed stand so we never disassembled ours. The gentlemen that installed our new bed disassembled it and installed the new stand without saying a word to us. We greatly appreciate that, they went above and beyond. Thanks again.

Great experience. Thanks. Loved the gentleman that delivered bed. Also the salesman at the store was great to work with. Explained things really well. First night on bed was great sleep. My wife said her back was not as sore as it usually is waking up in the morning. Would recommend this bed and store to everyone.

The salesperson Piper was professional and friendly. She helped pick out the perfect bed for my specific health concerns. The store manager Chris helped make me feel at home with the Sleep Number brand. Obviously he is very passionate about the product and company and assured me that the sleep number bed would have a positive outcome for my family. The delivery team was exactly on time, quick, and we're very concerned about my property. They clearly explained how to use the bed. I would highly recommend to everybody. The I8 bed has already been amazing. It has been a game changer for my family's health issues. Thanks so much!!

Great job and courteous staff. Covid compliant. Very knowledgeable. Sleep Number bed is a great bed. Great quality. Staff explained the phone app and remote functions very clearly. Love the under bed lighting, it comes in very handy. No stubbed toes for late night trips.

This is my 3rd Sleep Number bed. Love the beds. My husband and I loved the 1st 2 beds. This 3rd one is for me. Lost my husband 3 years ago so went from split king to queen. The new controls for my bed is easy to use and love the good night sleep.

District, regional managers and leadership team. My mother is bedridden and you have failed on product support. I need a phone call to discuss solutions. Appointment is set for 12/14 from an original call of 11/18/20 to schedule service on Sleep Number. I have been in retail management for 30 years and am blown away at the level of urgency.

From the moment my wife and I entered the store to the delivery and set up of our purchase was nothing short of the most outstanding customer service experience I’ve had while making a major purchase. The salesperson Shanna, was phenomenal. She answered all of our questions, gave us multiple demonstrations, and helped us make the decisions that would be best for us. Upon delivery, the team was timely, courteous, friendly and professional. During and after set up answered all questions, and gave demonstrations on how to operate. Awesome experience! I would highly recommend Sleep Number with SleepIQ!

We've owned our Sleep Number bed about 18-20 years now and still love it. I've had several surgeries and this bed has helped my recovery immensely. I would recommend it for anyone at any age. With the adjustable settings it's great.

We purchased an adjustable bed frame and mattress in July 2020. After sleeping on the bed, we were not satisfied - felt like it was more of an air mattress, so we requested a refund. We then found out only the mattress was part of the refund - they do not allow the adjustable frame to be returned. Our salesman did NOT mention that when he raved about how they allow you to return for a refund within a certain amount of days. No way would we have spent that much on a bed frame knowing it was not able to be returned if we were not happy with it.

Great new i10 bed. Only one nite use so far. Love it!! Set up crew was on time and did a great job. Showed us how to use cell phone app controls and set up our profiles etc. They were neat and cleaned up after themselves. Left us no mess at all. Would recommend to anyone.

Delivery personnel were courteous, eager, and motivated to make sure that everything was set up perfectly. They exemplified perfect customer service and I will recommend Sleep Number based upon my experience with everyone from sales to delivery and setup. And the bed is awesome!

Great service. Sophia was very helpful. She was polite, knowledgeable, and patient. She did not pressure us into buying what we did not want. The overall shopping experience was very pleasant. I would recommend this store if anyone is interested in buying a Sleep Number bed.

Completely took us through the process, explained everything, and answered all our questions. Hillary was the salesperson and she was amazing. We are excited to say the least. I have already and will continue to recommend the Redding Sleep Number store.

We will receive our bed Dec. 26 2020. Can't wait to be able to finally get some restful sleep. We were very pleased with the service we received while looking and trying out the different mattresses. Was glad to be able to get a great price, due to the black friday sales going on.

These people were extremely nice and friendly and provided a great experience. They has a very clean nice store. They provided me with knowledge about all your products. I enjoyed my experience with Sleep Number. I wish you guys had an upgrade program that gave money off of new beds. Since they are very expensive.

ABSOLUTE WORST POST PURCHASE CUSTOMER SERVICE EXPERIENCE OF MY ENTIRE LIFE! We spent $6,658 and have absolutely nothing to show for it!!!! We ordered our bed on Halloween and Sleep Number called to let us know it was in and would be delivered on Wednesday, November 25th between 1pm and 4pm. We received a call early that morning confirming the delivery and another call mid day to let us know that the delivery team was in route with our new bed. They never showed up. We received a call later saying one of the delivery people were sick and they would not be able to deliver.

Great place to learn just what a Sleep Number bed is all about. Very helpful and knowledgeable. They let you experience all they have to offer. A must go to store! You want be disappointed. Bethany L in York was very helpful and knowledgeable.

First, the salesperson at the Sleep Number Store was very helpful as soon as we walked in the door. She showed us how the sleep number bed could help with our back pain issues. Then helped us determine the best one for us. She was very professional and personable throughout the experience. The communication for delivery was excellent. I knew when to expect it up to the minute with the tracker. The delivery men were completely professional, courteous and helpful. The set up was completed quickly and they demonstrated the use of the remote control before leaving. We are very happy with this experience.

Setup was very well done. Would highly recommend to my friends. Purchase experience was very well handled. All items purchased were explained and detailed. Proper matches were described and ordered thanks to the order persons help and patience with the questions.

The associate was very helpful and thorough of the product. She answered every question. She walked us through each bed, and the credit process. Bed will be delivered in early December, cant wait to try it out. We bought the M7 bed with the flex king style bed and frame.

Top notch company. From walking into the door, to the follow up call, very satisfied. Delivery was on time and efficient. Everything explained and demonstrated, that I needed. Knowledgeable staff and top professionalism shown. Would/have recommended to many others.

I couldn't be happier with our experience at the Medford Oregon store and with the bed delivery and setup. The bed has been easy to operate and looks great. We are looking forward to many years of comfortable and restful sleep.

We were entirely pleased with our interactions with the Sleep Number team. From the sales staff who took their time with us and were never pushy to the installation team who came in, set up the bed and explained the operation of the bed and remote to us. All members were entirely professional and courteous.

The two gentlemen who came to set up my bed did an awesome job. They were very professional, organized, and very knowledgeable about the product. They did not leave until I was able to understand everything about how to operate my bed, and what each item in my SleepIQ app did. Thank you for sending Darius and Nathan to set up my bed.

Just reporting that your pillows are by far worth every penny! Best night sleep ever! A definite “must have”! I’ve tried other pricey pillows and they were never supportive enough. Sleep Number pillows are just like their beds- excellent and adjustable- the 3 layer pillow.

I thought a technician was needed to fix the sinkhole on the left side of my bed, but I was able to talk to Yasma and she walked me through the process over the phone! She was patient and kind during our exchange!

My bed is at least 13 years old. I purchased $116 worth of parts last week and made it like new. Unbelievable, I will never do without a Sleep Number bed. It changed my wife and my sleep and have had no pain or aches since the purchased. The representatives are extremely knowledgable and treat you like royalty. I can't say enough GREAT about Sleep number.

This is the second time I have ever purchased a bed from ANY company. Craig ** was the best, and I learned so much about Sleep Number. I cant wait to try my bed out! I got a great deal and I am so happy that I chose to go with this company!

Our bed was delivered approximately 3 weeks after it was promised and rescheduled. While it was set up in a timely manner and the technicians were nice enough (even though they reeked of cigarette smoke) and set the bed up much more quickly than we anticipated. The gentleman went over the bed operating instructions and helped us set the firmness. All was good and we were excited for a good night's rest... Approximately 3:00 PM I went upstairs to fold laundry and thought I'd take a quick lie down in my bed. I was SHOCKED to find that I sank into the "mattress" as I had set it quite firm. I looked on my phone app and it said my Sleep Number was at 100--definitely not the case. I attempted to change the sleep number and heard a clicking but no change in the air pressure. My husband's side was doing the same.

Purchased a new bed ILE LTD. EDITION bed. Very pleased with the bed. Delivery gentlemen were very polite and informational. I am in the process of learning the new features on the remote. I will need to contact CUST. Service due to some questions.

Love our bed 360 smart bed and all our bedding. Really love the sheets. Love the service, sheets, down comforters. We have it all. Salesperson Klye is great, always looks up account and of course we receive the 0 percent financing.

Our sales representative was very knowledgeable and helpful in my purchase of my Sleep Number mattress. I have not gotten it yet so I can't tell you just how I slept on it. I'm waiting patiently. I have 100 nights to try it out at home, which is great.

This is my third Sleep Number bed. I was disappointed to be charged so much for delivery. First off I wasn't told of the fee until I questioned it. Second I should have an option to pay for set up or to pickup. My other two were just shipped to me. I spent over $6,000. and do not feel I should of paid for delivery. This is a class act company and that was not cool.

Having the ability to set my side of the bed to my sleep number gives us both a much better nights sleep. My husband has back issues with the sleep number bed he can change his number to help take the presser presser off his back when he changes positions.

Technicians were amazing and explained everything I asked! One night down and my wife and I are in love with this bed. Can tell it’s going to improve our quality of life astronomically! Thank you so much! Will highly recommend and have have already spoke to our friends and family about getting one ASAP. This is a product that you’ll use almost a third of your day. It’s worth every penny!

Outstanding choice. Every one should get one, love the features and the comfort, the associated phone app allows easy control of the bed, if you don't have a smart phone the remote control is simple and user friendly. Again get this bed.

Our experience was a great one. My pregnant wife and I were greeted promptly by our salesperson Lisa who was less of a pushy salesperson and more just a person who believed in the product and its benefits but not pushing a sale just for the sake of one. We are very excited about having the comfortable experience we had at home that we did in the store.

I can't wait to get this bed. Once you have had one nothing else compares to it. I can't see how anyone could be disappointed with a Sleep Number bed. I have had 2 in my past and they are made so much better now.

The heater is not comfy. It is hard, solid. We put a towel over one side to help out. Is there another item we can buy to help? Will go to store and attempt to use some of our coupons, but might still be too expensive.

I love the bed, it’s extremely comfortable! Very easy and quick set up. Love the split top that allows us to be independent but then still comfortable together. My number is 35 and his is 95 so it allows us both to sleep the way we want. There’s no argument over getting a firm or soft mattress. Only downside is the noise it makes during night when adjusting, but you can turn that feature off. Best investment we’ve made for sure!

David from the store in topanga mall (westfield mall) was extremely great! Customer service was ????. Very friendly and professional! Was very knowledgeable and helped us find what we wanted. Very happy. I would recommend david to my friends and colleagues..

We absolutely love our king bed. It is comfortable because we can each adjust the firmness on our side of the bed. It's adjustable for sitting up to read in bed. Highly recommend them. The foot raises to lift your tired feet after a long day at work.

Great customer service!! I have had my bed since 2006 and Sleep Number can not be beat!! I have had to be without it for a little while and man to I miss it!! I will and have always recommend this company!!

Delivery was within the schedule they promised. The deliverers were courteous and professionals. Very satisfied on all the outcome of the delivery. Will surely recommend the Sleep Number to our families, relatives and friends. The delivery and set up of the merchandise was very well executed. Clean up was very well executed also. Thanks.

My wife and I were very Happy with demonstration conducted by Juan **. He was very friendly, knowledgeable and answered questions well. Very accommodating. He was not pushing to buy the products. He explained how the system works, explained about warranty, delivery and set up. No hidden charges.

Visited the Peachtree City Sleep Number store twice. Our saleswoman was excellent! She showed us our options and gave us our Sleep Number. She was wonderful to deal with! I went with my son and daughter-in-law first and then convinced my husband to get evaluated and look at these beds! I can't wait for our Sleep Number bed to arrive so we can try it out! We are awaiting a good night's sleep!

Called because my pump stopped working a few weeks ago and this was the first chance I have had to call. Pump was checked and found to be faulty. New pump has been ordered and I have received a confirmation email. Customer service representative was fantastic. I also really love my bed. Sooo comfortable even when I have really painful days.

The Sleep Number staff at the store were friendly, professional and knowledgeable as were the delivery team. They explained how to operate all of the controls and safety features. I highly recommend that you contact them if you’re in the market for a new bed. We purchased our bed at the Petaluma, California store. Thanks to Kaitlyn and Lucy at Sleep Number Petaluma.

Since we received our ILE 360 Smart bed in mid Sept, we have had nothing but issues with raising/lowering the bed. Consistently getting errors. Errors with iPhone app: unable to connect to bed. So I bought a remote...now I'm getting E3 errors. I've called support 3 different times. The bed will work then stop again. I finally told them I wanted someone to come to the house. They can't come until Dec. 4th. So I'm paying $7k for a bed that isn't working.

My order was very easy and arrived very fast. They were very helpful in every aspect. The delivery guys were very polite and helpful. I would definitely recommend a Sleep Number mattress. I also ordered sheets and I love love them.

The men were very polite and professional. They were on time and took their time to ensure they did not damage my walls in such a tight area. They showed my husband and I how to set our phones up to link with our new bed. Very satisfied!!

I asked about services for a bed leaking air. I was asked about the caps to seal the air bladder. I could not find mine. I was mailed replacements. I will now cap the bladder to determine the source of the leak.

Regards Larry ** Corpus Christi Texas 78418. Customer for life and I will recommend to anyone.

A few weeks ago I purchased a very expensive bed from Mattress Firm. Within 4 days, the mattress failed (developed a large lump with divots on both sides). I could not sleep on it, so I paid the $600 to have it returned and drove to Killeen to a Sleep Number store. After 45 minutes of discussion and trial, I ordered a Sleep Number mattress. I look forward to delivery. That is the only downside so far -- delivery takes three weeks.

I was incredibly overwhelmed with the choices of mattresses on the market. I had researched the best rated mattress and found it depends on the reviewer. After asking for recommendations from friends on FB, I was advised to try Sleep Number. After testing multiple other mattresses, Sleep Number met all our wants and wishes. Our salesman was so knowledgeable and helped us pick the right mattress for us.

My boyfriend and I worked with Je'Cole when we came to the store. She was super friendly and knowledgeable, and she explained more than I could have dug up myself on the website. She definitely pushed us over the edge to buy when we move in the next month without actually being pushy.

We purchased what turned out to be a defective, glorified, and seriously overpriced air mattress on an equally overpriced and totally broken adjustable base. You have to hold for 45 minutes minimum to get anyone in customer service. They took their terrible mattress back after the trial period was over (we complained right away but they INSIST you try it for the full 30 nights and it was the WORST 30 nights of sleep we have ever had). They left us with an un-useable, broken bed base. We were yo-yo-ed back and forth between Sleep Number & Leggitt & Platt customer service (the makers of the base) FOR WEEKS! They both blamed the other company stating that the problems were the other companies and we waisted countless HOURS on the phone with no resolve.

We bought a $5000 bed and in less than 4 years the mattress slopes of the side of the bed. I called support and they knew the issue saying it was the outer mattress cover and they are $1000. But I would get the discounted price of $350. Are you kidding me! I spent $5000 dollars on this junk. Never again. Heading to the bbb and every place I can review.

My husband and I love our Sleep Number bed. We have the California King flex bed. There’s plenty of space and we can choose our own comfort settings. It’s been great for our backs and shoulders. Also helps reduce snoring.

My wife and I went to the Sleep Number store and met with a salesman. He answered all our questions and we purchased our 2nd sleep number bed. We had the first bed for 16 years. From the purchase to the delivery, everything went just perfect. We are very pleased with our decision.

The communication as to when they would arrive was great. When the technicians arrived they were very polite and professional.... they treated my home with the utmost respect. Wore masks, kept social distance all while working fast and efficiently. Outstanding work!

My sleep experience has improved greatly since using the new 360 bed. Slight life at the head has cured a snoring problem and with head and foot raised, reading is a pleasure. The responsive air feature also smooths out the pressure points.

Every time I am given coupons they NEVER work when applied... I have had to call the 877 number and wait forever or use the online chat. The customer service is terrible... I spent over 40 minutes with a rep yet to not have the referral coupon code work. They are a bait and switch company... I have spent over $15,000 on beds...was going to buy another but I will find another company.

A few years ago we bought our Sleep Number bed and have enjoyed it and had a good experience when we purchased the bed. Recently one side started losing air, we did all of the troubleshooting tips and it was still losing air. One of the driving factors to purchasing the bed was the warranty, today I chatted in with support and they let me know that for a new chamber it would be $105 plus shipping and tax. I have had the bed less than 4 years so I thought it would be less than that. When you spend that much on a mattress you don't expect to have to put more money into it for many years or at least that was my expectation.

Holy cow! My wife and I had the best night sleep in years. When we got out of bed this morning, we both felt great. The bed did everything as expected. We are extremely happy with our new Sleep Number bed.

We just had our first night on our new Sleep Number 10iQ bed. The technology is amazing and it truly was the best nights rest I’ve ever had! I can’t recommend this bed strongly enough! I like the information given the next day on how I slept. I look forward to many more excellent excellent nights rest ahead!

It was time to replace the 17y/o Grand King SleepNumber. My wife and I went to the SleepNumber store in Eden Prairie and Shane was very helpful balancing explaining the differences between the bed types and giving the privacy to discuss our thoughts. When we came back after a couple of days later to purchase the bed, we had our young kids with us and the staff was very friendly and patient and even put a show on TV for the kids to watch. The delivery crew was prompt and professional, arrived on time and gave us adequate updates on estimated arrival. Upon arrival, they introduced themselves and went to work immediately, and upon completion they took the time to explain the features before departing.

Since set up in my home cannot connect to the internet. After set up in my home everyone wants me to unplug this, unplug that. I feel this bed is not doing what it was suppose to do. Don’t feel it’s not my place to try and fix this 7000.00 bed. I plan on sending this Sleep Number smart bed back where it came from!

The salesman, Chris, willingly spent as much time with us as was needed for us to find the 'best' match for our needs! We never felt as though we were being pressured to buy nor steered to a particular product.

Our salesperson Gary was fantastic and we felt very comfortable in all the advice he gave us. The delivery men were phenomenal — not only did they deliver the bed the first time but my husband was the only one home at the time and it was placed incorrectly Per my husband’s instructions. Larry and The other delivery person with him were kind enough to come back after the wife saw the Mistake and reposition the bed. They saved what could’ve been a nasty fight and I thank you. Oh, and by the way, the bed is simply terrific.

I have had Select Comfort beds since early 90s. Can't say enough good about them. I have referred many family members and friends who still have their beds and or have bought new ones. I love the new design and that I could get my bed at 50% off. So glad to have the new foundation; no more sealing with pieces to got together. I liked having a crew to set up the bed. This was the first time I've had that. First night on my new bed was excellent!

Thank you to sales associate TONY & Manager Josh at the Grafton, WI 53024 store. I had the MOST PLEASANT EXPERIENCE working with them. Tony made ABSOLUTELY SURE I received EVERY LAST discount I had coming since I was an existing customer. HIGHLY RECOMMEND!!

I bought a bed in January 2017 and spent nearly $4K. Our bed rolls into the middle and upon looking, the foam mattress topper is tearing which is a defect. I contacted customer service to use my warranty and it's just what I thought - they want me to pay $200 to receive a replacement part. So 3 years and the foam mattress topper is tearing. Customer service said I have a "prorated warranty" and it's something I agreed to. However, I was never given a copy of this said agreement and when we bought the bed they made us sign on an iPad. Please do not waste your money on this!!

Kelli was unbelievable. So helpful and knowledgeable. She answered all of my questions, helped me financing and got the delivery date set up. She was very sweet and I couldn't have had a better experience at Sleep Number. I have purchased a few mattresses in the past but have never had an experience like the one I had two days ago. I will recommend sleep number and, in particular, Kelli to everyone I know.

We purchased a P5 mattress and received the mattress on September 11, 2020. We had no power when the mattress was delivered so they dropped it and told us when our power came back on to call customer service. That's a joke. Left on hold for hours, customer service was supposed to call us back and never did. Same thing again the next day. Someone came 2 weeks ago to look at the mattress and confirmed the mattress was defective. He looked us in the eyes and said they would replace this mattress with a new one. Two minutes later he said I misunderstood him, that they would replace the top foam only. We paid over $2,000 for the mattress and they're going to replace parts of it.

The delivery Team delivered my bed at a wonderful time, early in the morning, which I really appreciate. Normally when I get deliveries they come late in the evening and I wind up spending my entire day waiting on it, so this was a grave improvement on deliveries. They also did a fantastic job in setting the bed up and explaining how to operate the phone app.

I had previously owned a Sleep Number for almost 30 years with no issues. I had to replace the pump once and finally after 30 years of use things started to brake down. I tried another popular brand mattress but was dissatisfied, sent it back and bought a new Select Comfort bed.

I believe one side is already collapsing and the sheets @ $250 a set are falling apart. Very concerned after only having this for a few weeks. I feel as though I am falling out of bed leaving me with an uncomfortable nights sleep. I’m not sure if it’s the base or air chambers. We were not showed how this was assembled.

Wow, my technicians called before coming, used ppe and shoe coverings, were polite and knowledgeable and fast! My tech explained my phone and remote directions and showed me how to get around on the sites. Thank you. They made my first night on my new bed easy and relaxing. I really did sleep better! I slept all night, even a restless dog didn't wake me. The zero gravity position was so comfortable. I tried the watch tv position also. It looks like all of my extra pillows will be decorative once again!

We appreciated the salesperson's professionalism and the fact that there was no pressure to purchase the day we went in to check on the beds. We always get information and then discuss and sleep on it before making a decision especially on such a big purchase. Then, the delivery was seamless. The men delivering the bed were great. Assembled the bed quickly, answered any questions we had and took the time to show us how the remotes worked and asked again if we had any more questions. Very professional.

Ordering online was fantastic. Appreciate all the answers to questions. Delivery was exceptional. On time, well informed and courteous. The install team checked our current Sleep Number base to make sure it was functioning properly before adding the new mattress. Also appreciated them doing a proper cinder to our 15-year-old sleep number mattress. Love the new one!

I had such great exceptions for this mattress. It's given me nothing but problems. I have now had to order a pickup since this mattress is absolutely horrible. To add to it I have to be out $400 for delivery and pick up fees. I had agreed to the delivery fees but not once was I told about a pick up fee. The sales lady said, "If you aren't satisfied we will come pick it up no questions asked." Yet when I called customer service I had to argue to even get my mattress to be picked up. Customer service only wanted to sell me more stuff to get me to like the mattress. As far as telling me to turn off the Responsive Air since it wakes me up when I hear the motor. Isn't that a major part of the system?! The mattress is extremely hot. When my husband sat on the bed one day it completely deflated. Then I find out I have to pay a $200 fee. Absolutely ridiculous! Would never recommend a Sleep Number to anyone!

I purchased 2 pillows during the Buy One Get One Free promo. I received the pillows I purchased but never received my two free. When I contacted the company about this, they said they cannot honor the order because the promo is over. The promo being over should not be an issue since I purchased DURING the promo. Fact is, that's the only reason I ordered. Never would have otherwise. It's not my fault they didn't honor the promo in the first place. This is false advertising and a very poor way of doing business. Do not order from this unethical business.

I love my Sleep Number bed, BUT, I am not happy with the fact that one is compelled to purchase an entire sheet set vs. "separate" fitted, flat or pillow cases. We have a king size half split mattress and really only need your fitted sheets. I'm also pretty frustrated with the fact that you do not have any bedskirts available for my size bed on your site.

This man is a great asset to your company... He should be recognized for his exceptional work and caring. I am retired business owner...would have been even more successful if I had an employee like Mr. **!!! He took his time with me and explained what I was getting and what to expect...

Very pleased with my delivery and set up. The young men were very professional and very courtesy and kind. They were very knowledgeable about the product. The only problem we had was with my wifi. Couldn't get it to work. But that ended up being my own fault.

The young men who delivered and set up our bed were very professional and friendly. They were just a little inexperienced when they found our bed frame was an 1/2 inch to narrow. I got my driver to remove the screws to a cleat which would allow the new bed frame to fit. The one young man who offered to remove the screws for me was not familiar with holding the driver up against the screw at the proper angle. He said I needed a better Phillips head bit. I put a new bit on but he held it at the wrong angle again and he couldn't were the screw. I had to show him how to use the tool. I believe the delivery and set up personal should be more mechanical to complete setup of new beds and frames and that the sales person should have also confirmed the bed frame clearances

Best nights sleep I have had in years. Will recommend to all of my friends and family. Very professional crew from sales representative to the set up crew. Very informative and knowledgeable with great attitudes. Set up crew had on their ppe and took care of all trash with friendly personalities.

Set bed on 90 the 1st night. First time in months I had no back pain the next morning. Excited to see my sleep numbers in about a week! Everyone I dealt with while buying my bed to setting it up in my home was extremely knowledgeable about this product. Glad I finally bought a Sleep Number.

We have been very satisfied with our experience. The sales clerk was informative and took time to show us all options. The delivery was delayed because we thought We would need the bed extenders; however, we didn’t need them. The delivery went smoothly and everything is working great.

Was happy to hear that your extended warranty was true to your word. Though my bed is now at least 15 years old, I was sent new remote and pump due to my old one no longer manufactured. I will be upgrading and staying with Sleep Number due to their quality products and REAL warranty....thank you Sleep Number!!!

The worst support ever. All they care for is to make a sale. They "hide" info to make you sign. We were verbally told we have full 15 year warranty and we don't pay a dime, yet the fine print indicates otherwise. We trusted the salesman (South Austin Branch) and shortly after signing we realized the warranty is a diminishing discount. AND the diminishing discount is ONLY on parts. Labor is EXTRA for any call - even during the first year.. $99 for any visit visit and 2-3 weeks wait to schedule.

I would recommend the Sleep Number bed for anyone that would benefit from all of the features they offer, especially the under bed lighting for safety and the heat & elevation features. Will never go back to a regular mattress!

We ordered our bed in August and it as delivered a few weeks later only to find that the frame does not fit up our stairs. The delivery men took the order away and rescheduled it for 9-25 with a different frame. 9-25 rolled around only to find out that somebody cancelled the 9-25 delivery for reasons unknown. Now, it's rescheduled for 10-9-20. Still without a bed. (bummer)

Was very happy with the salesman and delivery. Very polite and professional. Was happy to work with us. Salesman called to check on us and how the delivery went and asked if we needed any thing more and said he would call back in two weeks to check on us again.

I moved from NC to TX. What some this most schools have this week and two of my Sleep Number beds got wet in delivery. So I ordered my third. One was just a year old and I am not sure when I purchased the first one. Had to be 10 yrs ago.

I have had the most amazing experience at Sleep Number in Conyers, GA working with Anitra!!! She had made the purchase of my mattress an amazing one. However, after having the mattress for the last almost two months, I’m finding out that I have a need for a thicker mattress with more cushioning.

The sales rep was extremely professional and very patient. Took her time explaining everything to me. I would highly recommend to a friend. The process was extremely fast. Delivery time was pretty good. Looking forward to my new bed and a good night sleep.

The experience that I had from first contact with my salesman was spot on. He was extremely clear in his communication, spot on with the questions asked to ensure that I got just what I wanted with all needed accessories and was customer service oriented in every way. Chad did a exceptional job at making sure I was taken care of.

Your staff is very accommodating and knowledgeable regarding the products. He let me try different mattresses and ask my liking/experience on each mattress, to help me decide to what I need. Your product is very expensive but your staff offered me ways I could save to afford it.

Friendly and informative. Great experience. Took time to explain all options available to us and listened to our needs. Can’t wait to get our new bed to start experiencing the Sleep Number difference. Would recommend anyone to visit the location In Amarillo to try it out. We are glad we did.

Love my bed. Dislike the very, very poor service online. No help at all. Tried using your online chat but they were much too busy to even read what I wrote. You should just have a banner that says too bad.

Our bed cover tore and our pump and controllers were not working right. Sheila knew exactly what I needed to fix our problems. She was wonderful and help me order what I needed. She explained when the items I needed would be delivered. We have enjoyed our Sleep Number bed and we have had for about 20 years. She even explained how the warranty worked.

We bought 2 Sleep Number beds on 8/24/2020 at our local Sleep Number store. The beds are great, we both love them. Our complaint is that we were illegally charged Florida sales tax on them ($329.81). We had prescriptions from our orthopedic doctor for us to get adjustable beds so we can sleep with our heads elevated. This qualifies as medical equipment here in Florida and is not taxable. We have taken the prescriptions to the store and we have emailed them two times to the main office in Minneapolis. The store processed our order without removing the sales tax and the supervisor at the main office claims they can not refund us the money since our order has been processed. This is illegal taxation.

Delivery team was the best. Friendly, helpful and great sense of humor! I wasn’t so thrilled on how long we had to wait for delivery but understand the current situations of Covid are unique but so happy to have gotten a delivery team that was so awesome. Hope they are the guys that deliver our next purchase!

I had positive experience from the salesperson and delivery service. They set up the bed and explain the features. They asked if we had any question. They also clean up and removed all materials. I thank all the people all people at the store who help me.

Best sales representative we have dealt with in ages. He was special! He was a real professional in every respect. He knows the products in and out, and he was very patient in handling our questions, concerns, and order processing.

The Staff were very patient and professional. Making such a big decision was very hard and stressful but having someone to answer ALL of our questions/concerns was very reassuring in helping us find the right bed for us! We went in thinking we were buying a certain bed and leaving with a different one and being extremely happy with our decision!

I’m always very happy with my Sleep Number Beds as I have been using them as far as I remembered. Maybe for over 35years. It gives me comfort & good sleep for my back pain & especially after back surgery.

We were supposed to get our bed delivered yesterday and gave a window of 4pm-7pm. 7 p.m. comes and we have not heard anything from anyone about the delivery. We called customer support and they put us on a 10+ minute hold and came back saying that the delivery would be there in the next hour, and that they had fallen behind and was running late. This would have been nice to know. 8p.m. comes and there is still not a word from anyone. We called customer support and they had us on hold again for even longer this time. We received an email while on hold saying "Due to complications your new delivery will be OCTOBER 2, 2020."

The person that I talked to when ordering my bed was so helpful and understanding with me trying to get my debit card to work. I had so many questions and was really thinking about getting a purple bed. He answered every question I had and made me feel good about getting this bed. He really made it work for us.

I purchaed the Sleep Number bed back in April/May. I ordered it from information I read online and from the advertisements on the TV. I called and was given the $1,000.00 discount leaving me with a balance of over $2,000.00. When I finally received the bed and it was put up in my room I realized that I did not get what I was shown on TV. It was simply a oversimplified bag of air. I did not receive the item to have the mattress change to what and how you are sleeping. I did not receive the feet warmer. I knew I did not have the rising of the head or foot. But $2,000 for what I got is nuts.

Extremely disappointed in Sleep Number. We've had two delivery dates since June 12th for our order. The morning of our first delivery date, we were called and told the furniture was damaged. Delivery was rescheduled for today, 09/16/2020. We were provided a delivery window of 1 - 4 pm in an email received on 09/14/2020. Yesterday evening, we received an email stating our delivery was scheduled for 10/30/2020. We called to confirm that we were still scheduled for today and they confirmed we were. Our delivery window came and went, we called and were told there was an issue with the "freight" and they were now scheduling our delivery for 11/04/2020.

My first smart bed is 17/18 years old. I put it in the extra bedroom and I went to purchase a new and technology smart bed. It will arrive on Saturday 9/19/20 and I am Excited! THANK YOU SLEEP NUMBER 1.

I bought a bed for $9,000, it showed up broken. You tried to re deliver the fixed portion. However you called when I was in the shower and didn't answer when I called back on top of attempting to deliver to my billing address as opposed to shipping address. I had taken the day off work and needed the delivery added to end of route. You could only offer a rescheduled delivery 10 days later. I was able to speak to Josh in returns and got the money refunded and was trying to setup a pickup of broken bed and got disconnected. I have tried calling back in 10+ times and using online chat.

I used a bogus email because I did not want it posted on the site. Would give no stars if that was an option. Terrible customer service. No consideration for customer's time or schedule or satisfaction level. Happy to take your money at sale - great customer service then. None once you have purchased the bed. Management will not even speak to customers, the best you can hope for is a "case manager" who is probably reading off a script. Needed a repair, sent the wrong part, so took a day off and no repair, requested weekend or evening follow up quickly, best I got was Tuesday in two weeks. Sleeping a bed that goes flat.

We bought Sleep Number's $10,000 IQ 360 bed, and 2 years later the foot warmer, which is under warranty, stopped working. We've been dealing with Sleep Number Customer Support since May on this issue, with no resolution. I understand things go wrong, but at this point, we're getting the runaround - if Sleep Number just fixed the issue, I'd be thrilled, but instead they've ignored a customer under warranty. I would recommend steering clear of this company - they do not honor their warranty.

My 1st experience in a Sleep Number store, they were kind, considerate, not pushy (very important to me). I went in with my back hurting really bad (I was in a bad automobile accident last year). As the bed adjusted my pain started easing off. Very pleased. Looking forward to its arrival!

Melissa **, I had a problem with my P6. Needed a couple of replacement parts. Went to the store in Oxnard, where your sales team were very helpful (at 1st). We got on the phone where he and I waited >60 mins to get a live person. We ordered the parts. I received 1 correct, 1 wrong part. Went back to the store, with the wrong part. They took care of me. Took the part, got the return authorization. We waited 45 mins to get a live person. Repeat. When I got the 4th wrong part, I called from my house. I went on the chat, where they told me to call. Which I did. I waited almost 50 mins. Spoke to the representative for a while, when I was hung up on. I had to call 3 times, went on the chat 4 times.

Sleep Number team was very nice and helpful, from the team in the store to the delivery team. They were all very helpful, patient and knowledgeable. I would highly recommend the Santa Rosa California store. When and if there comes a time I need a new bed again I will definitely go back to that store. Thank you!

Mr. **, your sales representative was polite, knowledgeable, understood my concerns, and remained focused on teaching and helping me to learn how this Sleep Number bed works. I am very happy with my decision to try out my bed and eager for delivery.

My air pump was not pumping air in the bed. I noticed one tube was loose. The man from Sleep Number said someone had to come and fix it or order a new pump...I told him my son will try and fix it..He said it was still under warranty....My husband was due to come home from rehab in a couple of days so I paid for 2 day del then he told me it's $145 and I had 60 or 90 days to return (I can't remember). My son fixed the tube. I tried to return the motor and they said I could not...like we can afford this useless pump now...To me this was a sales rip off.. .play us like fools, wont happen again with your company..and just think we were going to buy a queen size for my mother...NOPE, not going to happen..I will never recommend this company to anybody..