Sleep Number Reviews

I have been a Sleep Number bed fan for over 10 years! I highly recommend a sleep number bed to anyone who wants a good restful sleep every night. I have thoroughly enjoyed my first one and it is being handed down to the next generation and I am very excited about getting the latest version of this product.

This is our second Sleep Number bed purchase. Our first was 21 years ago. We were very pleased with it. Now in 2021 we have upgraded to the i8 flex2 bed. We have it set up and are happy with night one. Thank you.

My wife and I have been loyal Sleep Number customers over the years. We purchased our first 7000 model back in 2006 and loved it. After 15 years, we were due for an upgrade. So we purchased their ILE mattress for half off on Black Friday 2020. Unfortunately, it didn’t work out as it slept really hot with all of the memory foam it was made of. So we ended up exchanging it for an S3 model mattress as it most closely resembled our old 7000 model mattress with a pillow top.

I needed to return headboard brackets that were not the correct ones for my bed. Customer service was fast and easy about handling the return. I was quickly emailed a return label and a copy of my chat with the customer service representative. I will be recommending Sleep Number to our friends and family.

After 20 years of sleeping on one of the original Sleep Number beds I decided to upgrade to a new bed Gabriel was very helpful. I am looking forward to receiving my new bed. The only thing you could do better is deliver the bed in a more timely manner. 2 months of waiting seems excessive.

The workers were pleasant and efficient. The bed is extremely comfortable. Explanations were clear and repeated when necessary to compensate for our age. The workers arrived on time, checked out where the bed was going to be located and removed the old mattress. They then set up the new bed and explained everything to us.

After nearly four years of peaceful sleep, I awoke to lying in the Marianna Trench. My mattress was apparently exhausted in more ways than one, one also being my new sleep number. It took two weeks for what I thought would be a repair team to come to the house. Nope. For $99 (not covered under warranty), they just diagnose the problem. Except they didn’t, explaining it could be one of several problems and I was to call the next day with the results of the experiment they left me to do. After being passed through three customer service representatives I was informed I needed a new air chamber (68% covered by warranty; credit card please) plus, yes, that will be another $99 service call. The repair part is shipped to your house. Then you get to wait, again, for a service team to arrive to install it.

Love my new bed. It came day it was supposed to & was delivered at the time they said it would be. Young men were extremely courteous & professional in the set up and explained features. Overall excellent experience!!! Had a great night's sleep on my new bed last night!

I have a Sleep Number King Size bed. I am replacing the bed for with a sleep number queen size bed. Our room is too small for a sleep number king size bed. We are very happy to purchase another sleep number bed.

Not all employees at the store were well trained. Have had this mattress two years--My sleep is good but I cannot get the "perfect" hardness. They make it sound so easy and it is not. Plus if you sit on the side with feet hanging over the edge it does not go back to the original position. Think it was definitely overpriced.

The bed is good at first, but it does not hold up. We had two. Both waste. The top padding fail. The air pump has went bad on both. Both randomly set the hardness level. The cost is too much considering the quality. The guarantee is written in a way you it sounds like you are covered. The problems we had we had to pay cash.

I've owned it over 20 years. Still as comfortable as when I bought it. I've had 2 issues with it. A leaky air chamber and a remote that went bad. Both times called their service line and received replacements free of charge. With the remote they told me they came out with an updated remote and pump system and sent me the entire new system.

Great information. Loved my experience with Stephanie. Stephanie never accuratel information of Sleep Number and educated me well. I will definitely be recommending my friends and family to buy a bed from her. All of the employees were very helpful and positive. Sleep number is a great place. Worth the buy.

I purchased the ESSENTIAL DOWN ALTERNATIVE COMFORTER SET, for my Sleep Number queen bed and, as expected, it’s the most comfortable comforter that I own. It’s warm, keeps me feeling snug at night, while also being breathable. I’ll be replacing all of the comforters in my home over the next couple years as my old comforters become unusable. The only reason I bought the comforter was because I had a $50 reward that was expiring, so I saved some money while finding a great new product. The sales team at the store where I bought my bed specifically called me to alert me that it was expiring, which was much appreciated. Since there wasn’t much in the store that was close to $50, I almost let it expire without using it, but I’m really happy that I took a chance on the comforter.

Very happy with the purchase of Sleep Number bed. While expensive, the flexibility of being able to set firmness to your comfort is a very desirable quality. Also, the ability to raise the head and feet, with set positions on the control for reading and watching TV is a great feature. Can be controlled through a handheld controller or through your cell phone with the addition of a free app.

Customer service has been beyond. Bed is the best. The pump is very quiet. We are working find out perfect sleep number. My brother has had a bed like this for over 24 years. This survey is this far the only negative part of this entire experience

This is our 2nd Sleep Number bed. The first was a queen. The second is a king. Very happy with the bed and sleep soundly. We use the bed to raise our feet after a long day and upper body when we a congestion

For a 3 year old bed my air response quit. Warranty cost me $160 for the pump, and $100 for the service call. Spent $8k and would never buy one again. My mom has a different model and she too would never buy another. Customer service stinks and became hostile on my assistance to fully cover the pump after 3 years. There is no doubt after speaking with the service guy Sleep Number has defective pumps and circuit boards (many). I would join a class action lawsuit to put this company in compliance to fix every pump under warranty. Also, to be reimbursed any expenses involved in past replacements and service calls. This is a huge cover up and needs to be addressed.

After waking up moaning for the past couple of years due to a lumpy mattress, it's been like heaven on my new sleep number bed. I no longer have a problem falling asleep. I wake up feeling great, ready to take on the day. The pillows are remarkable and the sheets are awesome. It's been a serious game changer for me!

I had a really bad day yesterday and impulsively cancelled my order when the delivery got rescheduled. After realizing I over reacted, I called you guys, apologized and asked if it could be reversed. Your customer Service rep was so unbelievably kind and understanding. Even joked with me about being fiery and impulsive herself sometimes. Then she rewrote the quote for me and told me I'd get the bed back at the same cost. So I'd like to thank you for having flexibility as a policy and training your staff to be kind!! I'll never buy another brand of bed.

I returned the item associated with the noted order number. The return was delivered to the Sleep Number location in Minneapolis MN on May 15, 2021. I did not receive a refund for the return. I called Customer Service on June 8, 2021 and was placed on hold for 18 minutes. I was told that while I was on hold the return was finally checked in and I could expect my refund in 7-10 days. This return process appears to be significantly flawed.

Our past three mattress purchases have lead to disappointment with comfort and quality. After spending over an hour with Larry our Sleep Number sales rep explaining the technology and benefits to a Sleep Number bed. We realized that our past purchases we largely self-lead and testing lasted an average of 5 minutes on the mattress. We are excited about our purchase as we look forward to years of great sleep and comfort.

This is absolutely the most disorganized company I have ever worked with. We have had nothing but billing, set up, delivery, customer service and return issues since the day we ordered. The bed itself is comfortable but I would never buy from them again. I would purchase from literally ANY OTHER company before purchasing from them again.

Very satisfied with my SleepNumber bed. I have reflux & need to keep my head raised. It works & I go to sleep quicker & sleep better! I haven't learned all the Data things it will do yet! Just need time to read more instructions.

Our delivery got reschedule which we were upset about. We waited about 1 month then finally got our bed delivered. The delivery gentleman very very knowledgeable and they were professional. Very nice men. Only had the bed for 1 night but so far we are loving it.

I had a Sleep Number before and sleep best on air. After trying other hybrid beds and memory foam mattresses, I am running back to sleep number. The in store saleswoman was informative and patient. They provide pillow covers to prevent cross contamination and she also sanitized the beds after. We are buying 2 sleep numbers and will be going through her for them and future purchases.

It was a pleasure dealing with the rep who was knowledgeable and friendly. She helped with the issue and made sure all of my questions were answered. She waited on the line while putting me in contact with the affiliated company and I really appreciated it. Thanks!!!!

Timothy W was amazing! Very knowledgeable. Didn’t rush me. Had great suggestions on pillows, which I purchased. Overall great experience! Will recommend Sleep Number to all my friends and family. I’ve had a sleep number in the past. The new ones appear to be really comfortable. I can’t wait to get mine delivered. That was the only negative thing, it’s going to take two months to deliver my new bed.

Received great service from start to finish and delivery guys were very professional. They called before arriving, they were very neat, explained what they were doing as they assembled the bed, and explained how to use the bed, remote, and app. Could not ask for more.

Our salesman was very helpful to us. He helped us understand the differences of each model and choose the right one for us. Our delivery team was prompt and courteous and took time to help us understand all the great features of our Sleep Number bed.

Our experience with Sleep Number was great! From our first time at the store in Barboursville, WV to our delivery date, we have No complaints! Our first night sleeping in our bed was wonderful. I did have to purchase 2 remotes, but I did have a $20 voucher, so I used that. I feel like remotes should be offered free with the bed as we do not bring our smartphones to bed with us. A very small issue compared to how Amazing the bed and people we dealt with were.

Jeff was totally patient, kind, and understanding. He was great. Made me feel great about such a large purchase. I don’t think we would have made this purchase without his guidance. We had visited and tried other mattresses and were unsure - I feel that Jeff explained everything thoroughly.

The salesperson was excellent. She was very patient and informative about the products. Any questions or concerns were clearly answered. My wife and I have no reservations about our purchase and feel confident that we made the right choice for us.

I cancelled the order number above and have a new order #**. I called corporate and they made everything right. Gave me an extra discount and threw in some sheets. I still have to wait until July for delivery but at least they gave great customer service. I told them that the 2 people I spoke with did need some training but some things come with life experience and that would come with time so don't be too hard on them. I believe the person I spoke with in corporate name was Keisha and she was absolutely fabulous. She was considerate and compassionate. I had to call back and got someone else and she was amazing also. I'm grateful they do have some not so young caring people in their company. Not saying being young is a bad thing they just don't have the life experience to know what to do in some escalated situations.

The customer service was one of the best we’ve received. Her knowledge of the products we were interested in were through the roof. All our questions were answered and she was very helpful in explaining the differences of the three beds we were interested in. When we left we knew we had made the right decision.

My husband had been talking about Sleep Number beds for some time which made me decide to do research on Sleep Number beds compared to other similar beds. I found that Sleep Number is in a class of its own. When I got to the store to experience it in person, I was a little hesitant until Monica helped me to understand the difference in each type of mattress. I tested 4 different types before settling on the Flextop King 360 FlexFit 1. I liked the cooling features of it. We can't wait until it is delivered!!

Pleasant experience. Nate was very knowledgeable and treated us with respect. He was able to answer all my questions and pointed out all the benefits of the p5. I enjoyed his witty personality as well. Delivery to my area is a couple weeks out which has me counting the distance until a good night's sleep.

Our rep was superb and clearly we felt zero pressure unlike at many other mattress sellers. We rated our experience at 10. However I did not receive the 50 $ promotional on registering my email account as promised. That’s something they should have addressed but it was a minor consideration.

The left side of my Sleep Number mattress deflated. Had to start sleeping in the guest bedroom. Sleep Number is replacing my 3 year old mattress free of charge. That is what I call standing behind your product. We are certainly thankful for the quick response. The new mattress will be replaced Tuesday of next week. JoAnn

This is my second Sleep Number mattress. It lasted fifteen years. The technology in the newer models far exceeds my expectations. They have developed technology for heat control using gel foam and granite to allow your body to be at comfortable temperatures. Friendly, knowledgable staff helped me in selecting my replacement mattress.

Our bed arrived quickly! The setup team called ahead and arrived within their estimated window. Their service was friendly, knowledgeable and professional. They demonstrated the function of the adjustable frame. The new PSE bed setup was quick and easy! I would certainly recommend Sleep Number to anyone considering.

Purchase of new bed to replace our old Sleep Numer bed was a smooth and painless experience. Sales Assoc. Was professional, knowledgeable and polite. Delivery team was also professional. They kept me informed on day of delivery and arrived ahead of schedule. Upon arrival they immediately went to work removing my old Sleep Number bed and broken frame and didn't stop until the new unit was completely set up and operating. Team was polite, professional, hard working and went out of their way to make sure I was satisfied. They demonstrated the features of the bed and cleaned up all boxes and packaging material before leaving. Excellent customer service by the Sales Rep. And the Delivery Team. My spouse is handicapped and I am on oxygen support. The entire Sleep Number Team went out of their way to assure we were taken care of.

My wife and I took delivery of our Sleep Number bed today. We are so looking forward to a comfortable sleep tonight so we'll keep you updated but so far we've been treated like family. The two delivery technicians were great and very careful logging the bed up to our third floor bedroom, thanks guys. Much love.

Very pleased. Showroom salesman (Trey) was very pleasant to work with. Took the time to assess our needs/wants and then took the time to show those to us. The delivery team was very polite and professional. Getting right to work and not wasting time. Taking the time to show us how to navigate the controls. Cleaning up as they went, then taking the trash with them as they left. 100% Happy with the whole experience.

The customer service presentation by Mike from the Staten Island store was excellent and ultimately resulted in our decision to purchase our Sleep number bed. He was knowledgeable on every aspect of how this bed would help me sleep better at night. Trying the mattresses in person is a must!

Great experience. Can’t give you more than we had a great experience when we visited the York store. Sales person was professional and knew the products he offered to us. Hope this is sufficient. What else do you want from me?

I walked into the Riverdale UT Sleep Number just looking. I ended up coming back the next day to purchase the I8 and adjustable frame. The store manager happened to help me with my order and she was extremely knowledgeable and helpful. The order process was smooth and they offered 0% interest financing on the spot. I received email notifications for delivery and on the day of delivery I received two different phone calls from the actual crew keeping me updated. They were respectful of my home, set everything up, and took the garbage away. The bed took some adjusting to find the right number setting, but that's the whole purpose of the sleep number. Now I can't wait to get back to bed. My aches and pains have been cut down and I don't wake up sore anymore. I would highly recommend sleep number to anyone looking for a quality mattress and adjustable frame.

Great service from beginning to end!! We would highly recommend this store to friends and family! Customer service is of upmost importance to us. Often, we as consumers can spend time to complain about poor service, if and when I do have a negative interaction, I feel it’s important to bring the issue to the business front, in that, if you aren’t made aware, how can it be corrected. Thank you.

I got confused about controls but finally got it handled and was happy to get remote--I just thought it should have come free with the bed instead of having to purchase. It was not my fault I do at 71 not own a smart phone.

Excellent bed which was assembled on site by professional team. Highly recommend. Much more comfortable than our Tempurpedic bed. The Sleep Number allows one to sleep much cooler than Tempurpedic. Controller was not as simple as advertised but not impossible to acquire some skill with review.

We walked in with the hopes that we could get legs for the base of our years old bed and Karen ** reminded us why we went with Sleep number in the first place. She not only asked us pointed questions to find out our problem, but also used her years of experience at SN to find a way to solve it and make it happen. 10/10 would recommend working with her again.

The salesperson, Julia, was wonderful. We could not have had a better experience. The financing was easy and painless. The delivery of the beds was equally outstanding. Perhaps best of all is the comfort and pain relief from sleeping on the new Sleep Number beds.

The delivery guys were excellent. Very professional. They represent their delivery service and Sleep Number well. They were polite, careful with disposal and also setting up the new bed. They walked through connecting the bed to wifi and adjustment with the remote. Overall, excellent guys.

I enjoyed going to the Sleep Number store. The sales woman was very informative of all the beds and took the time to explain every one of them to me. Store was very clean and bright so I had no issues seeing. Would highly recommend checking it out.

Amazing experience at the Cedar Rapids Sleep Number store. Dana was very detail oriented. Felt I made a great decision based off her knowledge. I bought my new bed and cannot wait to for it to come and to enjoy the sleep number experience

We had a great experience with our salesperson Kelly at the Sleep Number store in Destin FL. He was knowledgeable and professional. We are looking forward to our split king adjustable to be delivered June 12. Thank you for a quality product. We have several friends who have Sleep Number beds who are very satisfied and recommended them to us.

We were very pleased with the whole experience of our bed purchase. We were prepared when we went into the store having gone to the website to research and had a good knowledge of price point and bed options. Also close friends have a Sleep Number and were great ambassadors for the brand. We did want a long leeway for delivery to do reflooring and painting in our bedroom and they were more than accommodating.

The salesperson at their showroom was very knowledgeable and made sure we tried several mattresses so we know which one suits us best, not necessarily the most expensive one. The delivery team were very professional. We’ve slept on our M7 mattress for 1 night and so far so good...

Sales was informative, knowledgeable, not pushy. Answered all my questions. Confident in my purchase based on my experience testing the beds and being well informed. I am looking forward to delivery of the new King bed purchase. I would like one in every room of my house.

The gentlemen that delivered my Sleep Number were incredible. So polite, thoughtful, kind, fast and setting the product up. I wish there was more kindness in the world. We could all definitely take lessons from the delivery crew! My black lab loved them as well. They were extremely kind to him and he definitely was helping them out.

This the best decision of my life....to purchase another Sleep Number Bed with new technology. My sleep is better, my rest when waking is better, my back is better, when I get up during the night with a light under the bed is great. Both the wife and I are extremely pleased with our 360 Bed. Thank you Sleep Number.

I love this bed. All the adjustments I can make, make it perfect for me and the foot warmer is divine! I’m able to sleep with my head elevated to stop acid reflux. I sleep so well! This bed is worth every penny!

Our 2nd Sleep Number bed both purchased at your store at the South Hills Mall Washington Rd. Pittsburgh PA 15241. It’s the ‘dual’ model this time. The sales people from this store are very helpful & respectful. They returned my calls.

My wife and I had a great experience at the Sleep Number store in Staten Island. Mike and his staff was very knowledgeable and helpful. We didn’t feel rushed, they answered all of our questions and concerns. We can’t wait to receive our bed, and I know as soon as we do we will be going back to the sleep number store to buy more sheets and maybe a new comforter.

Everything was superb from online, to sales, to delivery. Everyone was very informative asked multiple times if I had questions. I loved the involved participation making me feel welcomed, comfortable, and communicating clearly and able to understand terms and conditions and how the whole process worked from A-Z. There was no guessing games and wondering if it was really gonna happen. It was like heaven compared to my last experience with a competing company. It all went smooth like butter and exactly how everyone said it would. The last one was a living nightmare! Thank you for the smooth ride and sleep! Lol ????

Been needing a new mattress for a while, stumbled on the Sleep Number website then headed to the store in Missoula, Montana. Kyle, the in store professional was amazing, sealed the deal. Can’t wait to have our new bed delivered!

We bought a King size mattress. Really love our Sleep Number mattress. It is very comfortable and my side fits me. My husband’s side fits him. I have back problems and just had back surgery. It is so nice that it is firm, yet soft to my back. I can’t wait to crawl back into it tonight.

Our delivery guys were awesome. The only problem was the removal of our old bed. Our pillow top from our old Sleep Number mattress was sweat stained and we were told they could not take it. We were stuck with hanging onto the item. Sales did not mention this to us.

Service was top notch. Sale man did an excellence job in explain how the bed function. The delivery man was very professionals in their work, they made their call to let me know about what time they would arrive, and then they gave a follow-up call to let me know that they was on their way.

I am actually excited to go to bed at night! I would recommend the Sleep Number bed to everyone! It’s like I’m on Cloud 9! (So I decided to name my, well, the cats’-bed that!) Thank you Sleep Number Fam!

Our delivery men, Dennis and Daniel, were very professional, knowledgeable and friendly. They set up our new bed exactly where we instructed and in record time, happily answering our questions completely and accurately. We feel like we made two new friends.

The installer did a good job, everything went great and the bed is comfortable. I almost fell asleep just testing it that afternoon. I suffer from Non-24 and the bed it's a big help in my brain shut down to sleep. Thank you.

The associate was very friendly and knowledgeable. The purchase was enjoyable. The store was clean and well arranged. Was easy to try out each of the beds to see which one met what you wanted. The selection of beds and the styles made my purchase enjoyable.

My experience was just fantastic. The service men knew just what to look for. They were very professional and polite. Best service. I hope I will get the same two service men. They made sure everything was working before leaving.

I was completed satisfied with the help the Rep gave me. She was very knowledgeable, courteous and patient. I have a hearing problem & was trying to read her answers and/or instructions as to how to program our new remote on a Closed Caption phone. Not once did I get the feeling that she was aggravated, etc. I would say she is a loyal Employee who enjoys helping people.

The delivery fellas were great. They were very informational and presented the information and them selfs with professionalism that me and my husband appreciate. Now all me and my husband need to do is figure out our right Sleep Numbers.

Changed del people, from theirs, to outside people, no better so they went back to their del people. I was a 20 year user after your local MGR told me of the changes you had made. Due to my prior 20 years I and service from chris, I ordered the bed, with “‘all the things I needed!” No pad was needed or delivered. Ask Mr ** what I went through. Including billing mistakes! I filled out the del quest sheet about the Great del service and set up from your people and chris follow through. Bob **. Phone #**.

I just wanted to tell you how happy your products make me. My representative Michelle from the Santa Maria store is incredible. We love our bed and pillows. I will always buy my pillows and other sleep products from your store.

I highly recommend Sleep Number bed, ever since I lay down my back for sleep it gives me 100% comfort and the good sleep I need. I hope you'll try it too. I will not regret recommending this product. My husband also agrees. You will get your money worth.

When deciding on whether to buy a Sleep Number bed or a Tempur-Pedic bed, the sales associate at the Sleep Number store had made such a good impression that I decided to go all the way back to the Sleep Number store to purchase the Sleep Number bed.

I purchased the I10, been wanting this bed for a very long time and finally saved until the sale date when I finally could make my purchase. The sales lady (Natasha) was fantastic. She helped me achieve my purchase and didn't pressure me into going over my budget. I highly recommend her for any future sales for your perfect sleep beds. The delivery guys were very professional and arrived as expected.

Experience shopping in the Sherman, Texas store was very positive. We were given plenty of time to try the various beds. Sales person DAnne was very knowledgeable but did not push us to buy the most expensive. But we did buy other accessories that she showed us. Very pleasant purchase experience. Would recommend to others.

The two gentlemen who delivered and set up my bed were really good at what they did and had a great personality while dealing with a chatty person. Their instruction on how to use the remote with all its functions was excellent.

If you haven't tried a Sleep Number bed you really should. You don't know what you're missing. My husband and myself are both over 70 and both of us have medical and back problems. After sleeping the first night in it I really felt refreshed and alert.

Lee (our) salesperson was very quick but thorough in recommending what we needed. Very clear how we would use on our bed. He was very precise on explaining prices and made us feel very comfortable. Sold us just the right bed linens we needed.

I just wanted a good quality mattress, I was familiar with the Select Comfort from a 20+ year old mattress I had. So I decided on the Sleep Number as a replacement. I went with the C4 and feel it was a perfect choice for me! One step up from the base C2 yet it's wonderful!

I was pleased with every aspect of my visit to the Sleep Number store. The salesperson (Gavin) was professional, but also very friendly. He was knowledgeable and spoken to both my husband and I, answered all our questions and pointed out a few things we didn't know to ask.

We are very pleased with our new bed and the installation. Thank you. Installers were Like having friends over. They were very nice and helpful. We would recommend them in the future to our friends. Thank you for the support and service. Thank you.

The experience of shopping for our Sleep Number was truly enjoyable. Our sales representative made it a special experience and is very knowledgeable about the products. We were looking forward to purchasing one and are even more excited now. We would recommend looking into a Sleep Number to anybody looking for next level comfort and service.

The Technicians were GREAT; however the fact that Sleep Number does not have a direct number for technicians to call when they are out in the field is unfortunate. Please provide them with a streamlined number that can be used when they are out in the field with customers, and need to contact customer service for whatever reason. In my case the network was down and my bed could not be configured. The wait time for a customer service rep should not be the reason technicians cannot get in and out of people's home in a reasonable time. My technician was on hold for almost 15 minutes. They should be able to call and the hold time should be no longer than a few minutes and they should not have to compete with customers calling in as well.

We are great fans of the Sleep Number beds. Our original is still alive and well! We bought a new one so the old one can retire in the camper and we can sleep well wherever we go! I have fibromyalgia and bursitis, arthritis too. This bed make life possible. I'm reminded of that every time we travel and sleep on a conventional bed. Ouch! Ouch! We can't wait to return to our beloved sleep number bed. Buy one. You will love it and it will be good to you for years longer than anything you currently sleep on.

I couldn’t say enough about my experience buying a Sleep Number bed. From the time I visited Joyce at the store to the day of delivery, I was very happy with the service I received. Everything happened the way it was explained. I love my bed and would recommend this company to family and friends.

Sleep Number employees met our expectations. They were polite, professional and personable. Very nice experience. I would recommend product and people to anyone looking for a good product from folk who are considerate and make doing business with them enjoyable. Call them and you will agree!

Took all my pain away. I've never had such a comfortable bed. I was in such pain with my other bed that I had to sleep on my couch the last two months. I would recommend this bed to anyone that suffers with back or hip pain.

The driver forgot to give me a 30 min pre-delivery call and he said his wait time was 15 minutes max. He would not wait an extra 15 minutes for me to get home from work, so he left. I immediately call Sleep Number for someone, anyone, to call and tell the driver to wait but after talking to 7 people and being on the phone for one and a half hours, no one could help! Everyone was kind and courteous but of NO help! They rescheduled my delivery without asking for 19 days later... NO WAY...because their driver made an error, not me! I loudly voiced my displeasure and demanded that my bed be delivered this week and it was delivered this morning. It should be a requirement that every homeowner is called 30 minutes to one hour before delivery time because most of us work and can't sit around home for your 4 hour delivery window waiting.

I ordered my bed on 3/27 and was told the soonest delivery date was 4/24. The next day I decided to upgrade so the delivery date moved to 4/26. I understand I made a change so there was no problem with that. I was given a window of 3pm-7pm first so I made arrangements for someone to pick up my child from school and took off work to be there for the delivery. Then I received a call around noon stating that the delivery team had a delay and got started late so it would be more like 5pm-7:30pm...ok, no problem. At 7pm, I received a call stating the delivery driver had and injury and would not be delivering my bed today. I was told the soonest they would deliver my bed now was May 18th. I ordered the bed March 27th! Also, as instructed by the many emails I have received from Sleep Number, I got up at 6 am and disassembled and removed my old bed before work.

Jason at Two Notch did an excellent job helping me figure out my order and explaining the whole process to me. He was very knowledgeable and helpful, and enable me to complete my order without needed to come into the store.

The two gentlemen that delivered our bed were on time, friendly, answered all our questions, demonstrated our iphone software controls, were courteous, professional and fast. They removed our old mattress as well. The delivery experience couldn't have been better! I recommend the Sleep Number delivery department based on my personal experience.

We had an excellent delivery and install experience. The delivery team went above and beyond expectations. My wife and I were pleasantly surprised and pleased with all aspects of converting to the Sleep Number experience. We highly recommend the I8 bed and Sleep Number!

The guys that came out and set up the bed were WONDERFUL! Very helpful and polite. A BIG THANK YOU to both of them!!!! I would recommend a Sleep Number bed to everyone who wants a quality bed. We were very satisfied with the delivery and the in store sales associates.

I purchased this bed on Mar 28th. A delivery was scheduled for Apr 24th. 1.5 hrs before delivery it was rescheduled due to a "missing/damaged part". Now we are pushed out to 5/10? Really? I was offered free sheets to compensate but requested refunding the shipping charge of $199.00. It's still ridiculous to make someone wait 7 weeks for a bed, to insist a delivery tech set up the bed. I'm seriously considering just cancelling the order. I am sure this is an overbooking issue and not a damage issue.

Very helpful and professional From buying to delivering. Everyone was kind and friendly. Would recommend friends and family. In fact I did and they already purchased their bed. I plan on upgrading later and am very excited about going back.

Great job from start to finish. The salesman and the delivery team were awesome. We bought the bed and it was delivered on time, set up and briefed about features of the bed and use of the app. Thank you for making it a good experience.

The staff at the store took time to explain the different types of options and answered all our questions. The gentlemen who set up our bed were extremely knowledgeable, patient, and courteous. They are a credit to Sleep Number Beds and ambassadors for your company. A great experience!

When the two delivery Techs arrived they were on time and friendly. They set up our new bed within 20 minutes. They were very professional and showed me how to use the bed and the remote control. I am very satisfied so far.

Excellent, Excellent, Excellent. She (after the basic names, address and such) ask me what was the problem with our 17 year old Sleep Number. The problem was complex (at least for me) Druscella, ask if I could send her some pictures and I did so. She said she would call me back after she reviewed the pictures. She called later and gave me a logical, clear explanation of what happen. She explained that our existing container could not be repaired and worked with me to order a new container. She also pointed out that the container would have new O rings and blank caps. The fine and complete information she provided will serve us well in getting our Sleep Number back in operation. I recommend you really work to hang on to her as the business world is hunting for skilled, sharp and customer minded staff. YOU HAVE A GOOD ONE, HANG ON TO HER!!!!

Installers need to come equipped with tools to meet the need of bedframes. We have a sleigh bed and it required having tools to alter the bedframe to accommodate the i8 Series bed. It took considerable time to make adjustments which delayed their commitment to other waiting customers. If they had the basic of tools, hammer, an assortment of screwdrivers, a set of rachets would have made to job go smoother and less time-consuming. Blyne & Dennis were top of the line installers. They get the highest marks, but the situation didn't.

Everything about Sleep Number is great except the delivery confirmation. They claim there is no way to confirm all your bed parts ordered are at the hub warehouse when the delivery team goes to pick up your items until the day of delivery, yet you get several "delivery confirmation emails and texts...one of which you confirm you will be home...weeks before your delivery date. Our bed was delayed five weeks from original confirmation date because of this poor system of communication until I researched and found a way to speak by phone to an assistant to a CEO and voice my disappointment and hardships over the matter. They then were able to get us a delivery date three weeks later without a real guarantee it would even be delivered on that date. They promised to report the issue at the next staff meeting and I was reimbursed $200 + for accessories I had purchased to go with my bed.

Wonderful, polite young men. Highly recommend your company and Love our new bed. A little piece of heaven. The crew was so patient and explained everything to us. Felt very confident we could manage the remote, my phone, and computer when they left.

Our experience with Sleep Number Store was fantastic. The Sales Man was more interested in finding us the bed that would work best for us than selling us the most expensive bed. We even left the store to think about what we really needed. Upon returning the next day, we were immediately recognized and the ordering process started as soon as we walked in.

We were fooled by the sales pitch and the hype. Beware that their return policy covers only the mattress, and not the base which is sold as an integral part of the experience. If you buy a mattress and base like us, you'll be out about half your investment (about $4000) if you don't like it. Now, onto the mattress. It's a 5" air mattress under 2" of foam. It feels exactly like that. I didn't have back and neck pain until I started trying to sleep on this thing. I don't know what they did to the bed in the showroom to make it feel like something different, but we could never duplicate that. The app is cool and all but you could probably cobble this setup sans app together from a retail store for maybe $200.

The men were on time and very professional. They wore masks and used shoe coverings. They did a wonderful job assembling our bed and cleaned up after themselves. They took time to explain the operation of the bed and answered all of my questions.

Our entire experience with Sleep Number was great. I highly recommend the sales, delivery, online support and call in customer service team. Never once did I feel pushed. They all had confidence in their product. Also one said, "Well it is a great company to work for, so we all want to stay employed".

We bought our first bed 20 years ago. I have loved it everyday and have never slept well without it. But I wanted a bed that I could raise my head up. So when I started looking, I didn't go anywhere else but Sleep Number. Now I am sleeping on a cloud. Also James was just amazing at the store, very patient and pleasant.

I was told to expect the crew between 3 PM and 6 PM, EDT. Unknown to the crew, the stop before mine did not require installation, so they were able to be at my home 2 hours early. The team called immediately and let me know of the earlier time of arrival. Fortunately, I was home and got the call. Also fortunately, I am retired so could rearrange my schedule with minimal frustration. All ended well and probably resulted in the team having more time to answer my questions.

I had my first night sleep on my bed, and I actually could tell a somewhat difference in my sleep. I wasn't as fatigued as I have been. I would definitely recommend trying a Sleep Number bed. It really comforts what you really need. You can find the bed that fits you.

Purchasing was very easy and salesperson was very knowledgeable and informative. Was able to try out beds and choose the one we wanted. Very excited to get the bed and try it out. Expecting a great sleep! Looking forward to being a Sleep Number reward owner.

Jessica was great. Very knowledgeable about the various products. We can't wait for delivery and set up. This is our second Sleep Number Bed. We have had the original bed for 19 years. I would highly recommend a sleep number bed to anyone looking for a new bed.

We were very pleased with everyone we dealt with when we bought the bed and the delivery people. The setup was fast and explanations were very good. This is our fourth Sleep Number bed and have been very pleased with all of them.

I really enjoyed the time at the store. She really represented and explain it very clear to us. I would tell others about how good of an experience I had there. I would definitely buy a bed from that store. We laid on the beds on the showroom floor.

Bought a Sleep number king bed. Love it. Slept wonderful the first night in it and expect many more of the same. Very comfortable. The whole team of employees from the sales person to the delivery people were very professional and knowledgeable on their product. Very happy with our bed and will gladly recommend sleep number to others. Have absolutely nothing bad to say. It is worth the money.

This is my second Sleep Number mattress I purchase. I bought the first original Sleep Number 18 years ago and now, I'm updating to the new version. The delivery staff was so professional and cater to my needs when delivering and set up my mattress. Hope to get 25 years or more.

The delivery was exactly on time. I received two calls before they arrived advising me of their ETA. Both people were extremely professional, courteous, respectful, and knowledgeable. The set up took no time and they answered all my questions. Everything was cleaned up and they were gone. Would definitely recommend.

Sales person (Adam) was very knowledgeable. He misrepresented the sale. He said that delivery would be free (over the phone) even with our distance from any warehouse (store). He said that he would issue a $50 coupon for the surcharge of delivery. I have NOT YET received the credit. He also indicated on the sales document that I had gotten the mattress pad at the store. NOT TRUE. Had I not called in advance to check on the mattress pad, I would never have gotten it, I had to play games with three phone numbers to settle the issue. The delivery and set up team were super!!! Professional, courteous, and efficient. ALSO was promised that Adam would contact me Friday am (4/9/21) as soon as he got into the showroom. I STILL HAVEN'T HEARD FROM HIM. I EXPECT AT LEAST AN APOLOGY FROM HIM.

I'm very disappointed with your customer service and delivery departments. We ordered a bed Jan. 30th. It was to be delivered in March. Didn't get it. Was rescheduled for Apr. 9th. Didn't get it. They tried to reschedule it for May. How many days do I have to take off to get my order? Was my bed ever on a delivery truck? When you mess up on your end, why do I have to pay with waiting another month for delivery?

We just purchase a Sleep Number bed. We have not received it yet but can't wait. Our salesman "Bob" was extremely knowledgeable and helpful. We have already recommended this product and many of our friends have said they already have a sleep number bed and love it! There was a bit of a sticker shock, but it is an investment in our health and well being. The 0% financing definitely helped seal the deal!

If I could give a zero star review I would. Sales person failed to tell us that the size bed we wanted wouldn't be able to be delivered to our walk-up apartment (which took over a month to come BTW). Customer service? Trash. They delete reviews on their website, and block people on facebook when people give their honest review of their experience. I can't wait to see them go out of business. They overcharge for their beds and then they don't stand by their warranty. PLEASE PLEASE do yourself a favor and DO NOT BUY FROM THEM. I never write bad reviews unless a company really deserves it, and this is the case for this company. I will be reporting them to the BBB. They should not be able to do what they do to people. Please save yourself the time, money, and headache from making a purchase with them. You will thank me later!

Although expensive, my sleep number bed purchase was impeccable, from employees (sales, customer service, delivery, setup) to the beautiful bed I now own. It was a very pleasant (and unusual) experience to buy something and have absolutely everything go right.

The representative was extremely helpful and answered my questions promptly. When I told her I was a long-time owner of a Sleep Number bed and was very disappointed about the overnight increase in price, she managed to get me a better deal than the one I originally was going to get. The 3-week wait for delivery is a bit longer than I'd like, but quite understandable given the covid delays.

The delivery team was fast, efficient and friendly. They reviewed important use and care points, all remote options and answered all questions. We practiced with the remote until comfortable. Could not have asked for a more positive experience. Thank you!

When we went to the Sleep Number Bed Store, we were caught up with Jeremy T. He did a very good sales pitch, which I told him lol. He went over everything thoroughly well. He not only sold us a bed iLE Limited Edition, he sold us a mattress pad and set of sheets! Tina and the other sales girl (I can’t remember her name, I didn’t talk to her that much) but they all three are Extremely NICE and HELPFUL people. They do their jobs well. I got quite unraveled over the delivery but it got taken care of about that and even got 500$ taken off my bill for that. Thank you very much Sleep Number. By the way, We Love Our Bed! We haven’t woke up being stiff in the mornings anymore. That is Fabulous as we’re old and have arthritis and bad backs and I’m absolutely astonished as to how this bed relieves pressure. I am definitely letting everyone know how wonderful this bed already is for us. Thank You, Annie ** & Randolph **.

Gentlemen were very professional, and took time to explain everything about the set up and use of bed, would definitely recommend them!! Answered all the questions we had, removed all packing materials and were very efficient! They called ahead of time to update us on the delivery time and were right on time.

Being 75 years young, I've tried many types of beds. Hands down, this is the best. The setup was awesome, the people every step of the way were just great. My neighbors/friends, recommended Sleep #, and I'm glad they did. I can't imagine ever going back to another brand. However, if Sleep Number comes out with a new one down the road, I'd look at that for sure!

I have the i8 smart bed and it is amazing. All the functionality I want in my second Sleep Number bed. Unfortunately, this bed has more memory foam on top than was explained to me. It has now broken down after 1.5 years, making a permanent indentation in the top of the bed. I wish the memory foam could be removed.

The delivery team arrived on time. They were courteous, pleasant, respectful and knowledgeable. The whole delivery operation was fast and neat. They took the time to explain the operation of the bed functions. I would definitely recommend Sleep Number. From the sales team to the delivery team all five stars.

Just one side of our Sleep Number bed is losing air at night. After listening to my explanation, she knew what I needed to do, sent me emailed instructions with a video to make it simple and explained exactly what I needed to do. And, if that doesn't work, also went through next step instructions. Great to work with. Customer for life!

Love the bed. We bought the one with each side works by itself. Great for reading, sleeping, watching tv. Adjusts if I roll over. It lets we know how I'lI sleep that night. Took a little bit to learn the control easy after a bit. Bed is easy to make. Just raise the head of bed. We have a king. Easy to make.

Actually we were already Sleep Number owners. Our old bed was purchased in 2008 and it was time for a new bed. We discussed trying the new foam mattresses but without question we loved the sleep number bed so we stayed with it. NO REGRETS! Highly recommend the sleep number.

I was a consumer that just received the most outstanding customer service and education of a product that I had no idea of. After the presentation I purchased the bed and frame. The best purchase I made in over 30yrs. Thank you.

The Sleep Number representatives were great and really excellent at courteous customer services! They showed my wife and I everything we needed to know in a respectful and knowledgeable manner in our new bed. Highly recommend this company and praise their employees for excellent customer care!

The purchase was pleasurable and the delivery and set up went smoothly. They arrived on time and were very polite and professional. I would recommend the retail store to my friends and relatives and recommend the Sleep Number bed to everyone that I meet.

A Great Bed, good, courteous and professional people to deal with, Good set up, free delivery. My wife loves the bed. She is the reason I bought it, very satisfied. I would recommend it for anyone if you want to find comfort and smart. Means what it means. Smart bed. Monitors your sleep, your health, you can set different settings to make your sleep more comfortable and check your phone every day to see how you slept. That is why they call it a smart bed. I really didn’t know that until I bought the bed what smart bed really meant and I am not getting paid to say this. Just my opinion.

The sale person Diana and delivery people were very professional and answered all our questions and concerns. Couldn't have had a better experience. We would highly recommend this store and person to anyone looking to purchase a Sleep number bed with a flex fit frame.

From the sales person to the delivery people they were all very polite, professional, neat in appearance, and very informative. I now sleep through the night and wake feeling rested. I have recommended Sleep Number to my friends. I hope they take my recommendation.

The 2 men that brought and set up our bed know how to do their job and do it to make the customer very happy. I also let Sleep Number know they are very lucky to have people like these 2 working for them.

Since we bought our Sleep number bed both my husband and myself are sleeping much better. Less tossing and turning. More restful nights. We would recommend sleep number beds to others and we have!! The delivery and set up by the 2 gentleman was guick and easy. Learning about your bed and choosing the best setting are simple and easy. Thank you Sleep number for coming into our lives!!

If you do not have a Sleep Number bed, you are missing out on your best sleep ever! The bed is a complete joy to own. So many functions and options to allow you the sleep you deserve. The whole buying process from initial salesman interaction to installation technician was exceptional. How did I do without a sleep number for so long.

Had a wonderful experience in the delivery and setup!! Now the great experience of sleeping yet to come! Also the sheets and comforter were excellent! Still getting use to the Sleeping Number, but was a lot cooler sleep! The people at the Sleep Number Bead in St Augustine Florida are the bomb. They are always happy to help you and answer any questions! Great bed!???

The day we were told it would arrive was correct. We received the call ahead the morning of confirming timeline of arrival. Delivery and install was done quickly and professionally. We are very happy with our choice and service provided.

I moved and the movers failed to successfully set up my Sleep Number bed. Had to call customer support and ask for a technician to come fix my bed! I was scheduled a time for a technician and I was also provided with the tech manual for the bed so as to problem solve on my own.