Sleep Number Reviews

The delivery team was fast, efficient and friendly. They reviewed important use and care points, all remote options and answered all questions. We practiced with the remote until comfortable. Could not have asked for a more positive experience. Thank you!

When we went to the Sleep Number Bed Store, we were caught up with Jeremy T. He did a very good sales pitch, which I told him lol. He went over everything thoroughly well. He not only sold us a bed iLE Limited Edition, he sold us a mattress pad and set of sheets! Tina and the other sales girl (I can’t remember her name, I didn’t talk to her that much) but they all three are Extremely NICE and HELPFUL people. They do their jobs well. I got quite unraveled over the delivery but it got taken care of about that and even got 500$ taken off my bill for that. Thank you very much Sleep Number. By the way, We Love Our Bed! We haven’t woke up being stiff in the mornings anymore. That is Fabulous as we’re old and have arthritis and bad backs and I’m absolutely astonished as to how this bed relieves pressure. I am definitely letting everyone know how wonderful this bed already is for us. Thank You, Annie ** & Randolph **.

Gentlemen were very professional, and took time to explain everything about the set up and use of bed, would definitely recommend them!! Answered all the questions we had, removed all packing materials and were very efficient! They called ahead of time to update us on the delivery time and were right on time.

Being 75 years young, I've tried many types of beds. Hands down, this is the best. The setup was awesome, the people every step of the way were just great. My neighbors/friends, recommended Sleep #, and I'm glad they did. I can't imagine ever going back to another brand. However, if Sleep Number comes out with a new one down the road, I'd look at that for sure!

I have the i8 smart bed and it is amazing. All the functionality I want in my second Sleep Number bed. Unfortunately, this bed has more memory foam on top than was explained to me. It has now broken down after 1.5 years, making a permanent indentation in the top of the bed. I wish the memory foam could be removed.

The delivery team arrived on time. They were courteous, pleasant, respectful and knowledgeable. The whole delivery operation was fast and neat. They took the time to explain the operation of the bed functions. I would definitely recommend Sleep Number. From the sales team to the delivery team all five stars.

Just one side of our Sleep Number bed is losing air at night. After listening to my explanation, she knew what I needed to do, sent me emailed instructions with a video to make it simple and explained exactly what I needed to do. And, if that doesn't work, also went through next step instructions. Great to work with. Customer for life!

Love the bed. We bought the one with each side works by itself. Great for reading, sleeping, watching tv. Adjusts if I roll over. It lets we know how I'lI sleep that night. Took a little bit to learn the control easy after a bit. Bed is easy to make. Just raise the head of bed. We have a king. Easy to make.

Actually we were already Sleep Number owners. Our old bed was purchased in 2008 and it was time for a new bed. We discussed trying the new foam mattresses but without question we loved the sleep number bed so we stayed with it. NO REGRETS! Highly recommend the sleep number.

I was a consumer that just received the most outstanding customer service and education of a product that I had no idea of. After the presentation I purchased the bed and frame. The best purchase I made in over 30yrs. Thank you.

The Sleep Number representatives were great and really excellent at courteous customer services! They showed my wife and I everything we needed to know in a respectful and knowledgeable manner in our new bed. Highly recommend this company and praise their employees for excellent customer care!

The purchase was pleasurable and the delivery and set up went smoothly. They arrived on time and were very polite and professional. I would recommend the retail store to my friends and relatives and recommend the Sleep Number bed to everyone that I meet.

A Great Bed, good, courteous and professional people to deal with, Good set up, free delivery. My wife loves the bed. She is the reason I bought it, very satisfied. I would recommend it for anyone if you want to find comfort and smart. Means what it means. Smart bed. Monitors your sleep, your health, you can set different settings to make your sleep more comfortable and check your phone every day to see how you slept. That is why they call it a smart bed. I really didn’t know that until I bought the bed what smart bed really meant and I am not getting paid to say this. Just my opinion.

The sale person Diana and delivery people were very professional and answered all our questions and concerns. Couldn't have had a better experience. We would highly recommend this store and person to anyone looking to purchase a Sleep number bed with a flex fit frame.

From the sales person to the delivery people they were all very polite, professional, neat in appearance, and very informative. I now sleep through the night and wake feeling rested. I have recommended Sleep Number to my friends. I hope they take my recommendation.

The 2 men that brought and set up our bed know how to do their job and do it to make the customer very happy. I also let Sleep Number know they are very lucky to have people like these 2 working for them.

Since we bought our Sleep number bed both my husband and myself are sleeping much better. Less tossing and turning. More restful nights. We would recommend sleep number beds to others and we have!! The delivery and set up by the 2 gentleman was guick and easy. Learning about your bed and choosing the best setting are simple and easy. Thank you Sleep number for coming into our lives!!

If you do not have a Sleep Number bed, you are missing out on your best sleep ever! The bed is a complete joy to own. So many functions and options to allow you the sleep you deserve. The whole buying process from initial salesman interaction to installation technician was exceptional. How did I do without a sleep number for so long.

Had a wonderful experience in the delivery and setup!! Now the great experience of sleeping yet to come! Also the sheets and comforter were excellent! Still getting use to the Sleeping Number, but was a lot cooler sleep! The people at the Sleep Number Bead in St Augustine Florida are the bomb. They are always happy to help you and answer any questions! Great bed!???

The day we were told it would arrive was correct. We received the call ahead the morning of confirming timeline of arrival. Delivery and install was done quickly and professionally. We are very happy with our choice and service provided.

I moved and the movers failed to successfully set up my Sleep Number bed. Had to call customer support and ask for a technician to come fix my bed! I was scheduled a time for a technician and I was also provided with the tech manual for the bed so as to problem solve on my own.

From the time of purchase the salesperson was very professional, delivery schedule and time was excellent. After using the bed in one day, my wife and I we noticed the different for a more satisfactory comfort of sleep. The sale price was excellent and the overall experience was GREAT with the purchase of the Split King iLE 360 Smart Bed. Sleep Number Bed is highly recommended for their comfort, quality and freedom from pain.

The 100 day trial is a SCAM!!! And don't finance with their bank (Synchrony Bank). They are part of the scam. I returned the bed and received late fees and had to pay an additional $586 including the agreement of delivery fees of $400.00. I disputed not once but twice, and now have late fees and a negative impact on my credit score. DON'T BUY, DON'T TRY and especially DON'T FINANCE. Worst customer service. Can't get information over the phone and the only way to get information is you have to sign up for the online account.

The gentlemen that delivered my new bed were great. They notified me when they would arrived. They were respectful of my home. They were kind enough to move my old bed. The training was easy to understand. They worked quickly and efficiently!

Me and my husband love our new bed. We have each played with our Sleep Number and found that 40 suits us. There is nothing like a good night sleep. We're both in our sixties and we would purchase it all over again.

Horrible Bed and Sales people LIE! Will tell you anything for a sale! Beware on purchasing this bed! Not worth the $10,000.00!! Looks like a fly by night bed! DO NOT buy the COOLING SYSTEM. Feels like a plastic hospital bed. Fitted sheet can not go on appropriately. Would be nice of them to advise of such things ESPECIALLY asking such questions.

We love our bed, but after only ~3 months the adjustable base needed to be reset every time we changed the position. Sleep Number does not provide support for the base so we had to contact Leggett & Platt for help. We called and walked through troubleshooting which did not fix the problem. We requested further help, and after answering Covid related questions (like a technician would come in a day or 2) we were told parts were out of stock and we'd be contacted when they came in. Technician called over a month later and came to repair the bed. He left saying it was fixed, I adjusted the position and later that day discovered we still have the same errors. We are beyond frustrated.

My husband & I have at least 4 Sleep Number beds and this is the worst experience I have had with the company. Now you are getting my money & I am having sleepless nights. The bed I thought I ordered is NOT the bed I received. I spoke with the salesperson on the phone & expressed how I wanted a cooling pad with my order. I requested this item at least 3 times. When the bed was delivered, I had to call the delivery men to get them to come to my address that I have been at for 10 years. The salesperson was sending them to our old residence.

Friendly, no high-pressure sales personnel. Very easygoing people. Sales store was clean and comfortable. Delivery guys were awesome. Very personable and knowledgeable about the product. Have had first night in bed; glad we made the purchase. Great night of sleep.

Our bed wasn't set up properly. The right side of the bed is further down than the left side. That makes it hard to make the bed because my hand won't fit in between the mattress and footboard. Items fall through the head of the bed because there is a huge gap between it and the mattress.

I came in knowing what I wanted & it was done fast. Larry listened to my needs & I got what I wanted. He was very sweet. Though not his fault, for the money I spent I didn't enjoy paying for delivery. That is my only complaint, other than having to write so much....

Salesman was very helpful during our visit. Have ordered two additional sets of sheets because two sets have ripped in a shorter than expected time frame. We love our bed and always receive great customer service. We do recommend the bed to all our friends and relatives.

We are now at the 2 month mark and could not be more pleased. I wake up refreshed and ready to go and my sleep is deep and not restless at all. What a difference!! The vitals monitoring is a great tool as well!!!

Sales Representative was very patient and helpful with us in choosing our new bed. We felt like we were making a great purchase based on our needs. Store was very inviting and has several optional items to purchase to enhance our bed purchase, such as warming blankets, sheets, pillows, essential oils, etc.

I went mattress shopping with my sister winter 2019 and she got a SleepNumber. We went to SleepNumber first, followed by a couple other mattress stores and NOTHING CAME CLOSE to the beds we tested. Early 2020, my husband and I went all out and got theeee SleepNumber bed: i10 King Size Flex Top, temp controlled, with feet warmers and under bed lighting. It wasn’t cheap and the price tag made me sick, but “sleep is the most important thing we do”, so I rolled with it. Then COVID hit the US. Man.. We bought our bed at the perfect time! My husband and I were both furloughed for 3 months. As the world was literally shutting down outside, we bunkered down in our apartment and enjoyed every moment with our SleepNumber. Everyday was Groundhog’s Day, but our SleepNumber got us through. I truuuly love my bed (maybe more than my husband? LOL JK ..kinda) and recommend it to everyone!!

Great helpful employees. We were able to try any of the showrooms beds and that is what made our minds to purchase a bed right now. We have had our Select Comfort mattress for 22 years at that almost sells the new bed alone. So your store manager and the other workers were just the icing on the cake. Thank you so much.

We tried another mattress. After the first 6 months it was apparent that it wasn't as good. We went six years before we finally gave in and went back to Sleep number. Life is too short to wait any longer.

Customer service was great, twice! Great warranty replacement. Waiting on delivery of the new air mattress to be delivered. I would recommend to friends and family. There was a pro-rated cost, but it was half the price of a new baffle.

My salesperson was an expert on all items for sale at Sleep Number, beds, frames, sheets, etc. He showed me all available beds and knew all about them. Before I tried the beds out, he carefully placed pillow coverings and foot coverings for health and safety during Covid-19. Most importantly, he successfully sold me a bed.

The primary reason for the 10 can be summed up in two words: Elishia (in the Spokane store) and Cheryl, (who called from customer service). Elishia responded to my email within 10 min of it being sent and has been a solid gold asset to Sleep Number for her helping with an issue with a bed and a breakdown in the chat line contact. Her customer service is beyond reproach and well above what I expected or deserved. She has gone the "Extra mile" for me and deserves recognition for her efforts. There have been numerous emails back and forth and her professionalism abounds. She is a real credit to sleep number and represents the company in most positive way.

My salesperson Susan was great. She made sure I was happy with my purchase. She made sure I was getting what I needed. I think she was just as happy for me to be getting this bed as I was, I would recommend Sleep Number to a friend or family.

Shawn was very friendly, didn't hurry us, knows the product. He looked up our previous order so we would know what color pillow cases to order and what sheets and comforter to order for our other Sleep Number bed. People like Shawn and the product is why customers keep coming back.

The customer service team was fantastic. Anna really knows and understands the products and how to match them to her customer's needs. She asked thoughtful questions and listened to the responses leading me to the right product to fit my needs and areas of concern.

I like how you get waited on and how respectful they are toward you. They did a great job helping my wife and I to pick out everything that we were looking for but being late in the winter season you didn't have all of what we were looking for.

We bought the bed with the understanding we could control the bed with our iPhone or iPad, it doesn’t. I have called the help line and done everything they asked me to. This is brand new, I should not have to do all this troubleshooting on the phone crawling on the floor looking for led lights etc...reconfiguring our WiFi, etc. It is suppose to work and doesn’t. The bed has been flat since it was set up. We are not happy with your product and are considering returning it.

Very professional team that knew exactly what they were doing. Edwin answered all of my questions. Very satisfied with delivery and set up. Edwin communicated with me estimated time of arrival and arrived in a timely manner. Edwin and Tony Did a very professional job setting up my new bed.

The team at the Sleep Number store in Pleasanton, CA was amazing. They were very personable and professional, and very knowledgeable about their products. They helped me to pick the best bed for my perfect night sleep. I would highly recommend their services to all whom I know. The delivery team was exceptionally prompt, communicated effectively, and very professional. I highly recommend their services to all that I know.

The Sleep Number 360 i8 bed has lived up to the hype and expectations! Sometimes we are all skeptical until we try things for ourselves. We are very happy for this purchase and looking forward to many more well-rested nights.

Honestly, I am blown away by the results I have gotten from my bed. Sleep Number has made sleeping an art! I recommend that everybody use the Sleep 30 Challenge and the Sleep IQ app on your phone. They are helpful tools.

The delivery and installation was great, handle everything with care and very help with question and instructions on how the my Sleep Number works. Overall this is the best service, customer service delivery and installation of my bed. Thank You.

We've only had the bed for 4 nights, but the difference in our sleep for the better is remarkable. It's great to be able to adjust the bed to reduce snoring! Both my husband and I have had improved sleep in the 4 nights we've had the bed!

I purchased my Sleep Number bed in June of 2020 and immediately had problems with the accuracy of the Sleep IQ software that is inside of the bed's air pump. Then software would say that I am in bed when I am not, I am out of bed when I am in bed fast asleep and consequently give crazy, inaccurate "Sleep Scores" that are so far off you can't believe anything it is telling you! I have had Sleep Number replace the air pump several times and I am still having the same gross inaccuracy problems.

Since getting the Sleep Number bed I find I sleep much better and I am comfortable throughout the night. I would recommend the Sleep Number bed to everyone. My husband loves the bed and also sleeps much better. When you get up as we do in the middle of the night and get back in too bad we're immediately comfortable.

Our salesperson, Kendall **, did an excellent job. My wife and I would share our experience with her with anyone. She explained all the features on all the models. She answered all our questions. We bought 2 pillows, a complete set of sheets, the cooling cover for my pillow and opened an account. Everything was made very easy by Kendall.

We purchased the C2 at the beginning of January. We liked the idea that each side could be adjusted to our preference and the Responsive Air Technology meant we could be combo sleepers (stomach and side) and the bed would simply adjust for us. But we received a glorified air mattress with a noisy machine that kept waking us up.

Sylvester B was very knowledgeable on the products that we encountered. We basically was checking on price and by the time we sat and talked with Sylvester I ended up testing the ILE out again and he explained the bed out even further. Also showed us on his phone how it works so he was definitely talking from experience. I just thought he was very professional and knew what he was talking about. His knowledge is what ended up us buying the bed at that moment. I must say I’ve dealt with plenty of salesman and by far he is good at what he is doing.

Very pleased with the bed we have. We would highly recommend the purchase of Sleep Number beds. Love the fact my wife and I can pick and choose our own numbers for sleep. This makes sleeping much more comfortable. Also allows movement at night without waking your partner.

I called the Lexington, Ky store and talked to Steven. He was outstanding. We received the best service and look forward to receiving our new mattress. He answered all my questions and gave very good suggestions to help me with the right product selection.

The total experience was very professional and first class. From the salesman at the store (Craig **) to the delivery gentlemen, the whole experience could not have been better in my opinion. Thank you very much Sleep Number!! I would recommend your company to anyone.

Excellent service, from the moment we stepped in the store to when the bed was delivered. Our sales associate was informative and helpful. The two young men who delivered our bed were professional and helpful. Showing use how to use the remote and adjust the bed to our comfort label.

Delivery was canceled by you two different times only after the delivery windows were passed. We were told we would get an update in 24 hours of when the next delivery appointment would be, but were never notified. I tried calling the store that we purchased it from, and the store staff was unwilling to help the situation and not willing to provide contact information to speak with a manager. In response to my inquiry, the store rep, Clay, said "It's not a good system, but it's the only system we have."

My salesperson, Christy in the Abilene Store was amazing. My delivery guys were great as well. Both guys were great. Carlos went out of his way to make sure MY Sleep number experience was great. And that I understood how my bed and remote worked. Very pleased!!

I'm very satisfied with the team at the store and the delivery crew. They are all so professional in our time to decide what we want and the delivery crew was extremely careful and following CDC protocols. We are very happy with our new bed.

Thought we had an issue with the air pump after TWO different support reps told us it was that. Ordered replacement part, and paid $175 for it, despite the fact that the previous rep said it would be covered completely. Part shows up, turns out the noise wasn't related to the pump at all. No problem, haven't even taken the part out of the packaging, I will just return it. Wrong. After another 2 hours of time on calls, they deemed that they would not refund the cost, so now I have to dispute it with the credit card company. Not so mad about the $175, but out of principle they will never get that money. I would have never expected such terrible service. Sales process was great, as was the product itself, but this support strategy is circa 1982 and total **.

Sleep Number Buyer beware of the 100 Night Trial Period, it is NOT free!! Hopefully this review will help you make a better and not so expensive decision. Recently I bought an i8 360 Smart Bed and FlexFit frame and honestly regret it. In the showroom they make you test the king size bed which makes a big difference in feel and comfort from a Queen size. In a king size bed you will not feel much movement when your partner exits the bed or moves around, in a queen size bed it is an entirely different experience and you will feel all movement. Also, since you are closer together in a queen size bed there is a "trench effect" in the middle of the bed and whoever has the higher number will slowly slip into the other side.

I have only slept in my bed 2 nights. I love it! It tells me how well I slept. I imagine it will only get better the more I sleep on it and more data it collects. I am 6’3” and this size bed is almost too short for me, but it works. It fits best in my room rather than a queen or king. My delivery/install was rescheduled due to the Winter Freeze and they accommodated me quickly! Great product and great company.

This is my first Sleep Number. This is going to be a great experience. Pricing was great. I’m hoping to purchase a base in the near future. I expect to receive the best sleep ever. Hope this bed helps with my lower back issues.

Most people are scared of the price, but you can’t put a price on a great night sleep. I feel it necessary to invest in one personal health. I would highly recommend a Sleep Number to everyone. I plan on purchasing a second Sleep Number for the guest room of my house.

The bed is great. Expensive. But best bed I've ever slept in for about 2 years. Then I realized the magnets hold the mattress to the base are made out of that paper material they make MRI shorts at hospitals out of... We have shelled out something like 12k and they now want us to pay $473 to replace both paper material covers to hold the bed back together and charge us $99 to install it. Bed isn't even 3 years old. Don't do it.

Tom couldn’t have been more helpful, professional or pleasant during my visits to the store. I truly appreciated the sincere interest in meeting my needs and helping me to decide upon a bed. Very enjoyable experience, and so look forward to the arrival of my bed!

From the second we walked into the Novi, MI store, we were treated extremely well. Our sales rep Will never pushed us into making a decision but spent time showing all the options we could expect. We ended up buying the same day, which was not planned. Our delivery of the bed was just as professional by the delivery crew. Thank you all for making our purchase worth it. Bill and Joanne **

Our product was delivered in a timely manner by professional people. The delivery people explained the care and use of the bed and control. They were clean and fast and followed all of the Covid protocols. They were clean and very quick.

Mark was very knowledgeable and friendly. I will recommend him to my friends and family. I’m looking forward to getting my bed. Mark was very helpful in helping me pick out the right bed. He answered all of our questions.

Just wanted to take a moment and say how great the staff at the store was for Sleep Number, and especially how great the delivery/installers were. Every step of the process has been very informative as well as professional. I am and already have bragged to several friends and family my experience, not only about the product, but of the exceptional service.

From salesperson to technician everyone was helpful and professional. Installers were pleasant and went out of way to be careful when installing the bed. Went over all instructions on how to use the bed and walked me through app on phone. Overall experience was very good.

I have a lot of pain in my hips, knees and back. I have a mattress that is 14 yrs old and figured it was time for new. I got a 360 smarter P5 in queen size. I cannot wait to see if it helps my pain. My sales girl Kendra was an absolute dream. Very sweet, knowledgeable and helpful and appreciative. I give her a score of 100 out of 10 and she will always be my go to girl! Looking forward to delivery on March 16!!! Yay!

Our new bed was to be delivered today between 9 am and 1 pm. I received a confirmation email and a voice mail stating that our delivery was on schedule, but if anything changes, I’ll be notified. We spent the last few days rearranging and cleaning, and preparing for our new $7,000 bed!!! We both took the day off work without pay in anticipation of a good nights sleep, because we no longer have a bed, and we still had no new updates from Sleep Number that anything about our delivery had changed. After 1pm came and went without hearing anything, I called the store. I explained to the sales guy what was going on and asked if they are running late, and can I still expect it because we wanted to get our grocery shopping in today as well, after the bed got here. He told me that in the computer, it said that it was in transit, meaning that they were just running late. Ok. We’ll wait....

This is my first Sleep Number bed. The sales & delivery personnel have been helpful and professional. I’ve only slept on this bed one night but I think I’m going to truly like it. I see my sleep patterns getting better each night. Money well spent.

Sleep Number delivery and set up went flawlessly. The two technicians respected my home like it were their own! Neat, clean and safe. They followed all Covid protocols and went above and beyond to set up my new remote to work with my existing mattress! The service was just as good as the product.

The csr who handled my remote issue was extremely helpful and dl be commended for her efforts in making me a very satisfied customer. We are quick to criticize but sometimes slow to praise, she is an outstanding employee. I believe her name is Valencia T.

The sales staff and manager could not have been more helpful while I was in the store to purchase their "top of the line" bed. However, as soon as the delivery went sideways, they could not have given me a bigger FU! Refused to communicate to me the district manager's contact information nor attempted to resolve the issue. All because the salesperson put in the incorrect delivery address. Go somewhere else to make your purchase and avoid this nightmare of a retail operation. The corporate customer service could not be bothered to help in this situation either.

The p5 mattress is very comfortable. Love the incline for the feet and head. My husband has had a lot of lower back problems. And the foot incline has help relieve the pressure on his lower back. Would recommend this bed to my friends.

Extremely disappointed in the communication regarding the Home Delivery service. Due to weather, my delivery today was canceled, which is perfectly acceptable. The problem lies in the fact that the delivery was not canceled until 1 hour into my delivery window (I received the call at noon). The weather situation is not new (been here for 2 days now), so a call in advance could have and should have taken place. At minimum, at least an hour or so prior to the delivery window. I made several phone calls to attempt to determine if delivery was still happening, which I was told over and over, "Your delivery is still scheduled and on track." So I proceeded to breakdown my old bed and move all of the furniture.

I just need to express what a wonderful person and asset this gentleman is to the company!! His knowledge and professionalism is beyond great and if it hadn't been for him I wouldn't have gotten this bed!! My props and esteem go out to Mr. **, let's just hope the bed is as good as his customer service!!!

I am looking forward to the delivery of our new Sleep Number Split California King iLE 360 Smart Bed with the Split California King 360 FlexFit 2 base. Our experience was a very positive one. We decided now is the best time to purchase our new bed. Thank you.

Overall, very pleased. Our first Sleep number was 15+ years old. Would recommend to anyone. Only "problem" is we both miss our vibrator unit. Would have given up foot warmer for foot vibrator if we had the chance to change.

We LOVE the Sleep Number bed so we didn’t need to be sold on the product, however, we didn’t know the advances that had been made in the last 15 years! Our sales person was informative, accommodating, patient and kind!! No pressure! I thoroughly enjoyed my experience!

Unbelievably comfortable. Amazing how the bed response. The salesman really showed us to build works so effectively and helping us get the maximum comfort. Despair is truly like no other man ever slept on. You must try this out For yourself.

When we worked with Jessica at the store (the sales associate) she was great! We thought we were going to have a wonderful experience getting our bed to us, but that was not the case. Sleep Number bed has the worst customer service I have very experienced (AT THE HOME OFFICE). We ordered our bed 3 weeks ago at the Fredericksburg office and they advised that we would be able to receive our bed within 3 weeks. We set up a delivery date for 2/14/2021. We received notification that we would have bad weather in the area that weekend. We called the Wednesday before and the Thursday before to reconfirm that there were not going to be any delays in regards to our shipment or if we should schedule another date. They told us no that they still planned on delivering.

Very satisfied customers! Inge was so wonderful to work with! She was extremely helpful and knowledgeable about the different options and helped us come to a decision on a purchase that we are very confident with and excited for. We were wary about testing out mattresses during this pandemic, but the store did a great job with maintaining cleanliness and making us feel safe there.

The Delivery Service team responsible for the delivery of our new Sleep Number bed were professional, courteous, instructive and clean (they wore booties, removed our old bed, and the new bed packing materials.) The team helped us learn about Sleep IQ and downloaded the App for us so we can track our best and most restful Sleep Number. All delivery personnel could take lessons from this team!

Wanted the delivery time to be in the morning and didn't get it till almost 6 in the afternoon. If my appointment that evening would not have changed I would not have been able to get my Sleep Number installed. Whomever does the routing may need to look at a map.

Service was great from sale in the store through delivery. All were professional and courteous. The salesperson was informative. The installers kept in communication with email and phone calls. They arrived on time and were pleasant and careful. It was a great experience overall.

From the time I set up my appointment to the time I walked out the door I felt confident both Meredith and Mike gave me all the information and differences I needed to make my Choice. I have a completely fused neck née hip née knee sciatica and both shoulders worked on-they listened and didn’t steer me to the most expensive set but to what was best for my specific needs-highly recommend the South Park Meadows store - I know experiences depend on the staff and this staff is the A team.

Sub par product with terrible customer service. Since I received my bed it worked for 14 days, and then has been broken for 16 days with no resolution in sight. The leg position of my bed was stuck in the upright position. I spent over 8 grand in order to sleep on the couch until their repairman forced the legs down, and now the adjustable base is still not adjustable until parts arrive. A summary of the issues I've encountered since I purchased my bed:

We just bought our second set of new pillows but honestly, I loved the sheets too. We have a Sleep Number bed already. Bought our first one back in 2002 and now on our second. I sleep like a baby. As you can see, my husband and I are repeated customers. Customer service is great, we always feel valued.

The delivery guys followed protocol to the letter. They called ahead and were neat and courteous. They explained all the mechanicals and set up the bed IQ through Bluetooth. They did their job professionally while being everyday good old boys.

We ordered our bed on Dec. 19 and have been rescheduled again to March 11. Both times we've had to take days off in order to make sure we've been available to be here to get our bed. I'm hoping we get our bed before the warranty expires.

SleepIQ App LOCKS out any sleep goal less than 6.5 hours - unacceptable and unfair. My sleepIQ score will never be decent then. The APP should not have control over what MY average sleep is. This lock on sleep average needs to be removed from the app.

Excellent customer service kindness, professionalism and knowledge of how mattresses work, I would undoubtedly recommend to a family friend or acquaintance both the store and the mattresses as well as your professional sleep. The knowledge, the ease with which they explained the operation to me impressed me quite a lot.

The first rep dripped me and never followed up. I had to call back in and got a guy who was fast but efficient didn't waste my time and explained the ins and out well. Setup my purchase and ran my credit with no issues.

The salesperson never said that the sale will go on a credit card. Also the bed is not 100% refundable, I tried to send it back and was told that I have to pay 200 dollars. Also if I send back the bed I have to keep the base. None of this was expressed when I bought the bed. Terrible customer service. I will definitely not be recommending this product to anyone.

Salesperson at the store was very kind and knowledgeable. Went over all the benefits of the iq8 and I will track my sleep at night and tell me what I can do to help in getting a better night's sleep. I am now looking forward to the delivery of the bed and getting a great night's sleep.

Our delivery experience was excellent. The technicians were professional and obviously very experienced. Also very courteous. They did a great job removing our old bed and setting up the new. Running us through the operation and answering all our questions.

Larry helped us as soon as we walked in the door. Actually trying the mattresses and seeing our movement on the screen really makes you see the mattress working. Very detailed information about the mattresses, helped us make our decision.

We were greeted upon entering store. Our salesperson John W. explained the various beds and features. He was professional and knowledgeable in answering our questions. He was never pushy and offered to explain fully the features of interest to us. We were told to call him any time we had a question or concern on our purchase.

We got our bed 5 days ago. We got the i8. We have never had a bed to sleep this well. I used to have shoulder aches and he had leg aches. Since we got this bed, the sore shoulders and legs are gone. I’m amazed.

I give a 10 rating because the store associate, Jesse **, was friendly and very knowledgeable about the different mattresses and bedding products available and provided excellent service. He listened to what we were looking for and addressed all of our concerns. He gave my husband and I time to discuss and finalize our decision without hovering over us or pressuring us into something we weren't looking to buy. I will gladly refer family and friends to this store and to specifically see Jesse. We're looking forward to receiving our new mattress and to have a better night's sleep.

The gentlemen who installed and took away my old mattress were very patient and we'll mannered. They took the time to explain everything to me and helped me get on the app for my new mattress. I have had my old one for over 16 years and would recommend Sleep Number beds to everyone. Unlike regular ones who tend to need replaced every ten years. Not only can you adjust to your level of comfort, but now they have new technology to help you to achieve the best in sleep comfort.

I have tried to find an email for customer service but cant so I will leave a review here. My husband and I bought a bed from the Nashville Tn store on Dec 19, 2020. We thought long and hard about making a purchase this large. We decided to go with Sleep Number bc of the great things we had heard about the beds. We made our purchase and chose Jan 23 for our delivery day. A Saturday so we would not have to take a day off work. Also pushed it out to Jan 23 bc we knew we needed to replace the floor in our room. The Thursday before our scheduled delivery we received a confirmation text for saturday between 3-6pm. Saturday came we waited for our delivery. At 5:30pm My husband checked his email only to find one from 8:40 am that our delivery had been rescheduled for Feb 19.

I have Zero Complaints! We Loved this store and the staff. ❤️ No pressure to buy, very informative and patient. Would definitely recommend to anyone! Can’t wait to get our bed. This will be the second Sleep Number bed for us and this time we got the adjustable base.

Getting information about ordering a new pillow top for my Sleep Number bed. Mine is still under warranty so I needed to know what it would cost since I will be moving this year and I want to take a brand new one when I move. The customer service person was great. I got the answers I needed and I know what I have to do.

We purchased our 360 split king bed because we were tired of buying mattresses that didn't work for both of us. My husband like a firmer mattress and I prefer soft. We felt like this was the perfect fit! The salesman explained that the bed should last 20+ years and even had a 10 year warranty. So, we opted for the more expensive model thinking we would have this bed for a long time and didn't want to regret not getting the nicer one. Well, less than a year of owning the bed, the remote broke. We called the store and they said we'd have to call to get a replacement. No big deal.

We just made our third purchase from Sleep Number in the last 21 years. The products are top notch and worth every penny along with a solid service all around. The new and top of the line bed is amazing. My wife and I had the best sleep of our lives!

Would recommend Sleep Number to anyone searching for a new bed that would like to sleep on the best bed out there for the money. My dad is 84 years old and he has a new p5 and loves it and said he would never buy nothing but a Sleep Number bed.

I finally bought a Sleep Number Bed and I'm a very HAPPY SLEEPER. Excellent delivery experience too! The delivery men went beyond to make sure everything worked well and left no trash behind. My next purchase will definitely be the Flex Base.

The sales associate at the store was extremely friendly and knowledgeable, answering all of my questions. He worked hard to put a package together that would save me the most money. The ordering process was quick and the time to receive the bed was too. On delivery day, the installers arrived on time. They introduced themselves and were very friendly and polite. They informed me about the installation process and completed the work quickly and thoroughly. When done, they answered my questions, walked me through a brief tutorial on using the remote, details of the warranty, and how to contact customer service. I was extremely please with their professionalism and respect for my home and my time. If the bed is half as good as the Sleep Number representatives I've encountered, it will be the smartest purchase I've made in a long time.

The Sleep Number store at East Towne Center is fantastic. Kayla was extremely knowledgeable and professional. She took us through the entire Sleep Number order process. She made the whole experience fun. I highly recommend this store for anyone interested in finding out more about Sleep Number products.

We had a great experience at the Buckhead Store. Very knowledgeable sales person. Ron was very informative, courteous, patient, knowledgeable. He gave us a lot of information about the different types of beds. I actually began falling asleep while doing the demonstration.

I would have loved to give the delivery team a five star rating. I thought that they were professional, knowledgeable and treated my home with care. The thing that bothers me the most was that the delivery team didn’t have on shoe booties that would’ve protected my floors and carpet in my master bathroom. In the days of Covid it would have been assuring that the delivery was not tracking in dirt and germs, in to my house from every house they delivered to that day. If this is not a company policy, it should be. You’re bringing something into the most private room in their house.

Everyone should have this bed-it is GREAT-plus the sheets. The best thing about it is you can change how it feels-my level is about 70 then if it feels too hard I can change it. The sheets are also every easy to care for.

Delivered as promised. Install techs were excellent. Installation was quick and efficient. Explanation of bed capability and various inputs to app was very good. App is user friendly. Remote is fairly simple to operate. Bed is wonderful. Can’t wait to test it out.

I love the bed except for the off-gassing. It is awful. The company should do something about it. Perhaps air out the foam prior to manufacturing. Or air it out prior to shipping the product to the customer? Don't know what the solution should be but they need to figure it out.

I was very satisfied with salesman and delivery persons. Salesman Tom informative and made purchase easy. Delivery guys arrived on time and set up completely. They explained setup and bed features. I was able to understand how to work remote and bed. Happy with bed and purchase.

I went to look at a new bed at Sleep Number. Was very pleased with the knowledge of the person waiting on me. I gathered my needed info and decided to buy a bed! I am completely pleased with the decision to choose Sleep Number and with the entire process.

Our Sleep Number delivery team, Sal and Noah, was the best we have ever had. They were professional and respectful of our home. Of course, they fully demonstrated our bed functions, and went so far as to ensure our headboard was perfectly lined up to the bracket so our installation was easy. After he had demonstrated all the functions of our bed, Sal stressed the importance of reading the small information manual he provided. As far as the bed, last night was the first night I have slept without pain in years!

I am completely pleased with the delivery and set-up of my new Sleep Number Bed. It arrived on time, assembled and demonstrated by two exceptionally kind and efficient techs. which included making certain our phones were linked and that we were able to use them. Last night was our first use and it was a breeze!

So happy I decided to check out Sleep Number store. The rep was courteous, knowledgeable and professional. I bought the 8 level after trying all options. I’m a happy customer and can’t wait to start better sleep. My wife is more excited than I am!

Bought 2 beds. A full for my daughter and a king for me, when they came to deliver the full they tried saying they couldn't make it up the steps until I talked with the supervisor and then they made up in less than 5 minutes. My king bed has been canceled 3 times. As of today, I have been on hold for hours and hung up on once.. My bed was over 9000 alone and if I don't have it before the end of the week I will be canceling both beds.

I upgraded to a full size bed from a single bed. Needless to say I am very happy with the extra room I have on it. Sleeping on the single was hard for me. I am 74 years old and have had numerous surgeries since age 72 and finally my husband and I agreed to the upgrade. I am very happy with it and it serves my every need at present.

I had a pleasurable experience in the store. We were treated nicely and we bought the bed! We cant wait to get it delivered. David and Michael both showed us all of the beds in the store. I was also pleased there were not any other people there for our safety. They sprayed the store for safety as well. I will be sending other people to the Sleep Number store so they can also get a bed.

We had a Sleep Number for about 14 years, it was definitely time for an upgrade. We looked at other mattresses, but none had the ability to change from night to night if needed. SO we purchased the i8. The setup crew was fast and knowledgable, answered all our questions and performed a thorough demonstration of our new bed. Very pleasant experience from start to finish. I would recommend a Sleep Number bed to my friends.

From the sales associate to the delivery team everything was terrific. Learning to use the controls which seems to be easy. I'm sure I will be happy and I know I can call my sales man, Robert with any questions I might have.

I love my Sleep number bed because I'm bed ridden and the adjustability helps me with my pains! I can make it firmer or softer every day or night according to how I'm feeling! I love it! I would recommend this bed to anyone with back problems or leg problems or just want a good night's rest and sleep! I got my bed delivered by Fed ex and my son in law put it together for me and it took him about 2 hours to put it together! It saved me 200.00 and it was so simple to put together! I love it has two sides to it and if someone sleeps with me like my granddaughter she loved having her own side so she could adjust it to suit herself!!! She woke up in the middle of the night and adjusted it to a little softer than where she had it at the beginning of the night!!! I think she just really wanted to check out the different settings. Lol.

We have enjoyed our sheets, pillow covers and my bed. We also like the thermal mattress pad. Have you considered making a warming pillow cover? My husband's head gets cold!!! Thank you for always being helpful and friendly!

Very pleased, good customer service at store and delivery person very pleasant and helpful. Set up was easy and quick. Delivery took away all old parts and mattress. This is our second time purchasing. We did upgrade this time. We will recommend Sleep Number.

I was so pleased with the delivery process. I was informed of the delivery time window and got a call when they were 30 minutes out. The men were pleasant and professional, took the old bed, set up the new bed and provided instruction on how to use the remote control and the cell phone app features. This is my second Sleep Number bed. I look forward to years of good sleep!

My sleep number is 55. It took a while to find my comfort zone!!! I used to have a lot of lower back pain and I’m happy to say it is much better. I also love the comfort of raising the head most every evening, also the foot at times to take the pressure off my back. I’m a satisfied customer. I will also brag on my sheets I purchased from Sleep Number... They are beautiful and so comfortable. ❤️

The lady that helped was very helpful. She was very professional, and knowledgeable about the product and how to set up the IQ setting on my bed. Companies need more people like her To help with people problems they may have with their purchase. Thank you for her help. Thanks again.

The salesperson was very knowledgeable and was able to take care of my request in a timely manner. I have been a Sleep Number bed member for 17 years and was due to purchase another bed with all the bells and whistles.

Sleep Number beds and bedding are very much worth the money. The adjustable bed has helped with my back problems so much. Now I hate when I go somewhere and have to sleep in a regular bed! Their winter sheets are wonderful! They are so soft and comfortable! Can’t wait to get back into the bed at night!

We were very happy with our purchase and our experience with the Sleep Number store in Firewheel Town Center Garland, Texas. Our salesperson, Vanessa, was very informative and helpful. Because of her information we feel we made a great purchase.

Great salesperson. Very knowledgeable and the demo was awesome almost fell asleep???? Salesperson broke down every option and delivery details down to the removal of my old mattress. I will have to said that they are great at making you feel like you're their only customer in the store.

Ronnie gave us the excellent treatment and information we need to make the perfect bed selection. I came into the store to please my wife. Thinking I was not going to purchase a bed the cost so much. But the experience and guided tour by Ronnie sold me. I will recommend Ronnie and the Sleep Number bed to all.

Great service. David explained everything to us and showed us 3 different options. Also took the time to get to know what our wants were. David also took the time to find out what pain we have and how he can reduce or eliminate what pain we both have.

Bladder replacement. I had my Sleep Number for nine years now and have for the most part great sleep. I have also had some minor issues that Sleep Number has completely remedied one under warranty and one out of warranty and both were handled very professionally and at minimal cost.

I filled out the survey ~ I absolutely am crazy about our bed❣️ We had so many problems with other mattresses that were high end failing in quality and comfort. I will never own another bed except Sleep number.... If I could afford it I would put one in my guest room so all my guest could have the best night's sleep! The cost really made me analyze it closely but after we purchased and experienced... Like I said we will never own another bed besides yours???? The manager CS and staff were amazing!!!! So great to do business with a nice eager company.

These guys were great, I appreciated the experience they had. Would make great Trainers. They were thorough and able to dumb the information down where I could understand it!! Friendly, respected me and seemed to care about the product and the way they projected themselves.

The delivery team was remarkable, they were on time and completed the job in less than half of the time allotted, great job! We are enjoying our new bed and our daughter is enjoying the one we had in our room before our new one was placed!

The gentleman delivering were wonderful. They were on time. Their only problem was they were given my old phone number even though it was changed in your computer. I was able to get the text messages but they couldn’t call me but everything worked perfect.

Waiting on the bed to arrive... Sure I will love it.... My daughter and son-in-law loves theirs. They have had it for about 10 years.... So can’t wait to see if we are going to like it as much as they do... We have slept in theirs while they were on vacation and we loved it.. So here we go!! Getting ext for it to arrive❤️.

They do not tell you that your bed will suck up data usage when you are not using it. Love my bed except for the hidden evils. While you are awake and at work your bed is sucking up bandwidth. Why if you are awake does your bed need to be communicating with the Sleep Number Mothership? I have never had my ISP contact me in the 20 years I have used them to tell me I was running out of data and would have to start paying overages. The only thing that changed was my 360 bed. So the next month I would manually turn off the data collecting each morning and on before bed to see what happened. Well my data went back to what it was before the bed, so that tells me it's the bed right?

The in store service in Greenfield was very recommendable. It was professional and knowledgeable. We were able to test multiple mattresses and talked about price points during the first mattress to guide next steps. Questions about sleep patterns and the fissure were discussed to make the best choice. I would rate delivery and in-store experiences differently but purchasing was relaxing. ;)

Purchased from QVC or Can in 1910. It has developed a slow leak somewhere. More on cold weather than the summer. We both love our bed. Hoping this problem can be resolved without replacing our bed or buying a new one.

Mr. Jorge was exceptional at providing great customer service and helping us make our decision regarding our Sleep number bed. His knowledge and expertise was amazing and his patience with answering all my questions was appreciated. I look forward to enjoying my sleep number bed for years to come.

Did my research before my purchase, Vanessa ** at the Sleep Number store was very professional and helped us with enough information to make an informed purchasing decision, we are looking forward to the delivery and set up of our new Sleep Number bed.

I am now going on hour 2 of being on the phone with customer service. I am about to speak to my 5th person. No one can help and pass me around. This is unacceptable. Never again will I purchase any products from your company. The most recent person insisted on transferring me to a supervisor (second time today) and said there was no one else waiting in the queue. Guess what? That was 10 minutes ago. I just want my bed to be fixed and for your company to deliver on its promise. Utter garbage.

Tamia, the Customer Service Representative who helped me, talked me through checking if the pump for my bed was working. She had me unplug it from the wall, wait 20 seconds and then plug it back in. When that didn't resolve it, she talked me through checking out the pump and she was able to ascertain that the pump wasn't working and took care of ordering me a new one.

The salesperson was extremely knowledgeable, patient, and offered different options for what we were looking for. The delivery was on time, actually very on time, and the delivery staff were respectful of everything including us as consumers, our property (they wore shoe covers and masks) and helped us with the Sleep Number APP. They set the bed up so quickly! The first night on the bed was extremely comfortable because we already knew our sleep number from the time of the sale. Would definitely recommend!

I have never experienced such awesome service! These guys are fantastic! They went above and beyond in my expectations and I really hope they get promoted soon! Great job you two! Keep up the wonderful work! You did amazing! Thanks for all the hard work you did in setting up my bed and carrying my old bed down to the other end of property! That was a TON of hard work and I most certainly couldn't have done it without you! Thank you! Thank you! Thank you!

We wanted to find a bed that was comfortable for both of us. Others we know had Sleep Numbers and generally liked them. We felt the P5 was the most comfortable for us. I didn’t like the visible sag when set at my ideal number but was willing to overlook that because my wife was getting pain sleeping and we needed to get rid of our mattress for something that would help. We ordered it and it was taking over two weeks to arrive, which was fine. A couple days later we decided to spend a couple more thousand and get an adjustable base. The date was moved back just over a week which wasn’t ideal, but still ok. We made arrangements and had our mattress picked up in coordination with the delivery date. The issue was, like others have experienced, they sent us the confirmation email with the date but cancelled it with no communication or with setting a new date.

All the salespersons at the Galleria Mall that sold me the bed were very professional and courteous and the delivery man were very professional at their jobs. All in all very excellent and bed and pillows. Very happy with the Sleep Number experience. Very professional. Thank you.

I wanted to extend a thank you to Patty at Sleep Number, after many months of seeking help she contacted me with a resolution that I am happy with. She extended my warranty to cover the issues my husband was having with his P6. This is greatly appreciated, we have had issues with our bed from year one, with his bed. I believe this was a fair resolution and I wanted to thank sleep number for taking my complaints seriously, and actively working to resolve them.

Very courteous and efficient. Technicians called beforehand and were here at the time promised. Sales staff were very polite and well kept. Sales and installation staff practiced health safety and asked if we required foot coverings before entering our home.

Our visit at the Sleep Number store in St Petersburg, Fl. was amazing. The sales lady helped us decide which mattress would seemingly best suit us. The delivery was perfect too. On delivery day, the team called and said they would arrive in 20 minutes. They were one minute early! They worked together so well, treated us and our home with the highest respect. The foot warmer was delivered defective. They noticed and made a phone call for a replacement. It will be delivered within two weeks and a team will be here to install it. We had to do nothing to make it happen! All taken care of it for us.

We have been a member of the Sleep Number family since 2005. I have hip and back trouble. And my wife has back trouble. And we both have extreme differences in how soft or firm our bed should be. The sleep number fixes all of that.

Our sales person gave us excellent service and had good product knowledge. This is the third bed we have bought from him. I look forward to many more years of of this kind of of service and new product development.

I made an online purchase on 12/23 of 2020. Never even sat on a Sleep Number bed. My wife actually had questions about the bed and I called the closest store to me which is in Columbus, Ohio. I called the store and asked the female that answered the phone that if my wife and I would come down if she would explain more about the bed that we have already ordered one but have so many questions. She advised yes, come to the store and she could explain more and would be happy to answer any questions. We so traveled to store 11036 store in Columbus, Ohio and met Rachel M. As we entered she was already working with a customer, I had paperwork in my hand which had the sleep number logo on it and she must have seen that because she greeted us as "I will be right with you, thank you for be a returning customer."

My experience with all components of Sleep Number have been exemplary! From the sales to the deliveries (I had to exchange and both teams of delivery were wonderful) it has been a joy. I slept last night for first time on my new King P5 Flex Fit and it is perfection. Cheers!

The first night sleep was great for both of us. We both fell asleep quickly and lasted all night. My wife had get up during the night and really liked the night light. In the morning we both felt like we had a refreshing night sleep. I also like the report I got in the morning.

I ordered our bed at the local Sleep Number store. The personnel there were very helpful in my selection and worked hard to get the numbers where I wanted them. We received our sleep number bed yesterday. The delivery team was very professional and informative. They arrived when promised and treated us and our home with respect.

My husband is a large man and we been buying different brands over the years because his weight breaks them. We’re looking forward to sleeping on our new Sleep Number. It was Highly recommended to us by a recent customer.

So first off, the store was fabulous and the service was great. So nothing against them. We set up a delivery for our new bed. Originally they said the soonest was last week of Dec. The rep called back a day later and told us that because of the holidays, they were going to be able to schedule the delivery for Dec 28 between 10a-1p. It was perfect since my husband was off of work because of vacation and I was on my day off from work. We got a text message confirming the date and time the previous week. We got very excited and got up early on our vacation/day off to tear down our old bed. Then by 1p we decided to call and find out why our bed hadn't arrived. Apparently my husband received a call from Spamrisk at approx 9:15a. We thought nothing off it because it was Spamrisk. After making some calls, we found the voicemail stating that our bed had been delayed because of the weather. Ok, no problem.

Bad customer service. Wish I would had went somewhere else. Order bed on 11/16/2020 was scheduled for 12/16/20. They confirmed appt the day before then called me the day of to reschedule for 12/30/20. So now I am going to miss work again in case they decide to deliver. I think I am going to see if I can cancel order since they haven't delivered yet.

Best BED on the market today. We own two one king for home and one for our RV. Not only are the beds terrific the customer service is even better. Everyone should have one of these beds to sleep on every night. This is our second bed we bought for our RV. Our First bed was bought 25 years ago and still doing great.

Waited a month to get our bed. On the day of delivery we were told we would have to wait 2 more weeks due to a delivery persons emergency. Had to pitch a storm to get Sleep Comfort to move it up but still had to wait another week and four days. Not impressed.

My salesman, who I believe is a manager, was very attentive to my needs. He stated us on not the cheapest nor most expensive bed, but in the middle. Then we went more expensive and then we tried the cheapest. I ended up in the middle. I'm not sure why the interest free financing was mentioned so many times, but that's what I ended up doing.

They were late but was not their fault. We appreciate that they were still ready to deliver because we live so far away from the inner state. The weather was also inclement with rain and fog. Thank You So Much!

From purchase to delivery, our Sleep Number bed experience has surpassed our expectations. From the friendly staff during our purchase to the professional delivery and SleepIQ app training... The service was top notch. As a business owner, I would hope that each of our customers have a similar experience. Amazing job Sleep Number.

The bed is Beautiful, the service was excellent and I hope it lasts a lifetime. Thank you. The sheets feel so good and the mattress pad has total protection. The remote is very easy to operate. My first night sleep was beautiful.

The experience from the salesperson, ordering, and delivery was great and exceeded my expectations. The service from each person was excellent! The sales lady and the delivery crew were very professional and responsive to all of my questions. This is an investment and it is great to feel informed about all aspects of the purchase.

My wife has had 4 back surgeries. She wakes up every morning with her legs hurting. We've been sleeping in the bed for 2 days now and she has woke up with no leg pain hopefully it continues. This could be life changing for us.

You can't go wrong in purchasing a Sleep Number Bed. I can Testify to that any day, that why I have had 4 of my best friend buy a Sleep Number Bed. You can't' beat the quality of rest that comes from the bed.

Do not trust the 100 night trial unless you want to pay $400. They charge $199 for a delivery fee and $199 for the pick-up fee that is not reimbursed if you do not like the bed. I want to make everyone aware of this 100 night trial scam. This mattress is a glorified air mattress. This mattress has one piece of foam that sits on top of an air mattress. This mattress is not worth the money $$$$.

Due to my surgery I had to order over the phone and Ashley made it very easy. It helped that I had a Sleep Number bed previously. I’m excited that I will be getting another sleep number bed. I list the last one due to a divorce.

The men who delivered and set up my bed showed respect for my home, were virtuous, and very kind. They worked very well together and showed respect to each other and me! They were very knowledgeable too! I was VERY pleased!

Everyone we have dealt with at Sleep Number was great. Robyn was a very knowledgeable and personable salesperson and the installation team was fantastic. They knew the product, were amazing in how fast they installed the bed and were also very personable!

Sales team got me fitted for my new bed and found my Sleep Number. They were very down to earth and delivery team did an awesome job setting up and providing a demonstration of my new bed. Me and my wife are very pleased with our new sleep number.

Purchased a $9500 bed (yes that's a lot of money for a mattress) and while there is a 100 day trial to return that bad...that is not true. The base can't be returned and that is like $2,000. Additionally they cancelled my delivery with no notice leaving me with a cleaned out bedroom and no bed to sleep in and no future delivery date. They claim they gave me courtesy credits which was really price adjustments because the bed went on sale after we bought it and my husband received a $100 military discount for serving our country. To convince us not to cancel the bed they gave us 2 courtesy credits and the offer of sheet set and mattress protector. We receive 1 courtesy credits and only the sheets.

Byran was knowledgeable and answered all my questions. He was very thorough and I did not feel pressured. The beds are great and we were shown a good variety of them. That being said I was able to make a decision.

My husband and I purchased this bed due to him having a life altering surgery where he needs to sleep at a 30 degree angle for the rest of your life. Our delivery date was scheduled already 4 weeks after we bought our bed. We did not think it would take that long to get delivered, but we had to adjust when he got home from the hospital. When we finally were supposed to get our bed installed they were unable to install it due to our bedframe. We were told when we bought it that they are able to adjust the beds into our current bedframe and their technicians are the best as they do this all the time. So, they gave us a date 5 days after our original date, the best that they could do to come back.

Extremely pleased with our King 360 I10 mattress with Flexfit 2 base. Very first night our tossing and turning ceased. Less pain and stiffness in the morning. Felt rested and full of energy, even before my morning coffee! I appreciate the sleep professionals I have had contact with during this process. They helped me have confidence in this investment for our health and well-being.

When my pregnant fiancé and I walked into Sleep Number at Folsom Palladio we were welcomed with open arms by the manager. She was able to help us find the perfect bed that was in our price range with ease of mind. She didn’t force a sell on us, she worked with us and she understood our situation. We’re very thankful for her help and are very excited for the best sleep of our lives!

Service was fast, easy, helpful, partially warranty covered. Said it would ship in a couple of days. Representative was very good at her job. She deserves a raise for her ability to talk to customers. I would recommend their product to anyone.

We were running late but Joe stayed with us for an hour past store closing to make sure we were fully informed of all the benefits and features of Sleep Number products. We are very excited about starting the new year off with the best sleep of our lives.

On October 30, 2020, my wife and I visited a Sleep Number store and was greeted by the store manager (Tim). We were immediately impressed with the steps the store had taken for Covid-19 precautions and Tim began to educate us on the available Sleep Number mattresses and questioned us about our sleep preferences. After spending some time trying out the mattresses, we made a decision and placed an order. Tim gave us a few available delivery and installation dates and we choose one that matched our schedule and we left the store feeling really good about the decision we made.