Sleep Number Reviews

The delivery team is top notch. However, Customer Service is by far the worst. I have never been this angry before. They want you to take a damaged item. If you don't take the damaged item, they put you at the end of the delivery list which is 30 days out. They don't communicate well. In working with the delivery team, they said the new mattress cover could be overnighted and when I received it, call them, and they would deliver the bed within 3 days. Sleep Number customer service said that I refused delivery and would have to go to the back of the line-30 days out. This is my 3rd sleep number bed. Never before have I had to go through this. Customer Service is a mess.

Salesman was very professional, helpful, and friendly. He explained the differences and options very well. The store was clean and welcoming. He took the time to research all the reward points we had to get us the cheapest price available.

The delivery technicians were very friendly, respectful, and helpful. They texted me, let me know when they would be here and then showed up on time. It was hot outside but they never let it show. They made sure I understood how to use the app and everything to go along with it.

I would like to acknowledge the care and attentiveness that we received at the Sleep Number store in Madison MS. Our customer representative was Dave and he went above and beyond to make sure that we had a wonderful experience picking out a mattress. He was knowledgeable and thorough in his description of all the products and detailed in his answers to our questions. He never pushed us to make a purchase, but made sure we knew all of our buying options and the promotions that were being offered. Dave played a big part in our decision to go with sleep number and we highly recommend him to anyone in the market for a new bed.

My husband and I walked into the store to just check it out and the salesperson was very informative and let us try everything out. We were so satisfied we bought the mattress. Yes we did receive incentives and were very pleased with the dollar amount of this 360 smart bed. We have also been telling our neighbors and friends about the Holly Springs store.

The two men were professional and Courteous. Took the time to explain how everything works on the bed. They set the bed up and explained a lot of differ features and tips and tricks for putting the bedding on the beds.

Delivery of the items that we bought from sleep one was on time and the installation personnel were very professional and answer all the questions regarding the mattress operation. I was impress with the service they provided. Also the salesperson was knowledgeable about the products.

We love our current Sleep Number bed so much decided to purchase a new one that isn’t dual! We like to sleep close and snuggle! We were well educated about the mattress on sale. It made our decision easy especially with 36 month interest free payments!

I ordered a Sleep Number bed on May 2, 2022. I paid it in full at that time. I was told that none were in stock. They had to be made to order. So, not great, but, it is what it is. I was told my delivery date would be June 17, 6 weeks after placing and paying for my order. This bed is for my 81 year old mother who has back problems. I thought an adjustable firmness bed would be just the perfect thing for her. Except that today, June 9, 2022, one week before she was to have the bed delivered, I got an email from you, Sleep Number, telling me about supplier issues and that my new (final?) deliver date would be August 4, 2022.

I bought a bed for Memorial Day sales, I presume that if they have a sale they have stock, I was supposed to have my delivery. May 30, changed to June 8, and then July 17, I cancelled order. WHY HAVE A SALE IF YOU HAVE NO STOCK!!!!

I didn't think I could be so Happy with a new bed. I was Wrong! My new P6 Sleep Number Bed and my Flex Fit 3 Base are Heavenly! I have back problems and I never imagined that I could sleep so comfortably!

I have had nothing but problems with this bed. From the day I received it, the bed wouldn't hold air. I told them I was reasonably certain it was the chambers, but they wouldn't believe me. They told me it was customer error, then it was the pump, then the hoses. Each repair attempt took a week. Finally they replaced the chambers and it was working again. For the next couple of months, it worked "ok". I had to keep reconnecting the bed to my phone (which was a much larger chore than it should be).

The knowledgeable staff (Jennifer) was caring and extremely helpful. We never felt like we were being pressured. The entire experience was very comfortable and pleasant. Jennifer helped us set up our Sleep Number account on our phones before we left the store. I can't wait for our new bed to arrive!

Bethany was an awesome sales person. She was very knowledgeable on every aspect on the beds and was able to answer all our questions. We left there feeling we made the right choice on picking the King 18 360 Smart Bed. I will recommend the bed to all our friend.

I ordered 2 beds, and the delivery team Kevin and didn't catch the other guy's name were very professional. They delivered on time, set up very quickly. They explained the app and left with the old beds, and cleaned up very well.

If it were possible for management to promote or increase pay for such workers, I will highly recommend these two guys. Thanks.

The customer service was good. The delivery service was good. Delivery personnel were friendly and very helpful and knowledgeable. I would definitely recommend the Sleep Number bed to others. However, a day later I am not sure I’m connected and my mattress is working.

Our agent Rachel was professional, knowledgeable and a pleasure to talk with. She easily resolved my issue. Love my Sleep Number. We have owned our Sleep Number for 61/2 years and needed the foam mattress topper replaced. It was still under warranty. Yay! Thank you for your excellent service.

I would like to give a special thanks to you guys for your help in our order! We did not get a remote with are bed when it was delivered. Not being told that it was not included. A special lady named Takeera and your office fixed are problem! You guys are awesome thanks for your special help!

I can not get anyone to fix my til late June, this is the 2nd time same part failed. This NOT ACCEPTABLE!!!1 I spent over $5000. I get told, "You have to wait over a month." Not happy!!!! I BET YOUR ceo OR ANY OTHER TOP EXECUTIVE IS NOT WAITING MORE THAN A DAY!!!!

Delivery crew called when en route and arrived at the appointed time. Upon arrival the men did a quick inspection to ensure require utilities were available and proceeded to set up the bed. The setup took only about 20 minutes and the men cleaned up after themselves. Before leaving Matthew walked me through the startup and how to make necessary adjustments to achieve maximum sleep comfort.

Lawrence and his partner were by far the best delivery and set up guys I’ve had the pleasure of experiencing in my home. They were helpful, polite and knowledgeable. They explained in detail how it works as well as were patient And helpful while I fabricated my current bed frame to fit the way this bed fit into it.

From the moment we arrived at the store and met Heather to the moment David delivered the bed, all the people I met were caring and truly wanted to help me find the best bed. The bed was delivered on the day promised. I recommend this Athens, GA store and its team highly.

There is nothing that obviously states that adjustable bases are non-refundable during the online ordering process. We purchased the bed completely online and, while it is in your terms and conditions, that verbiage has to be searched for and a customer would have to go looking for that information. Not only should you have an obvious message when purchasing an adjustable base that you will have to keep it, you should also have your delivery drivers make sure the customer knows before accepting the base. Now we are stuck with a $2500 base that we have no use for, that we've only had for one month. A very poor way to do business. We will never be purchasing from Sleep Number again.

The buying experience was great. We liked the video showing the pressure points. Caitlyn knew her product. Did great closing the sale. We would of liked a quicker delivery. Ours is July first. We appreciate the Military discount. Not all companies give this.

I have such a Wonderful experience shopping for the exact mattress that fits my needs at The Coastal Sleep Number Store in Myrtle Beach, SC. Deena and her staff were very sweet, very kind, very patient and happy to help with all my questions and concerns. Deena made my shopping experience a delight and can't wait til my Sleep Number bed is delivered. So excited!! I give this Store An excellent rating!

Glad to find helpful customer service for a change. Enjoyed my visit and purchased the i10. Looking forward to an enjoyable sleeping experience. The pillow I purchased along with the i10 has been a great experience as well.

Very good experience. Salesman was very knowledgeable and made suggestions without pressure. I was able to try multiple pillows before making my decision. Great to know that Sleep Number makes generous donations to charities and also the mattresses are made in the USA. Highly recommend Sleep Number.

The ability to custom select your Sleep Number is wonderful. Having different firmness preferences than your spouse, and still being able to sleep comfortably is great. The delivery was excellent, and the drivers were extremely knowledgeable and helpful. The in-store experience was great.

The team who came and delivered my sleep number 360 were professional, knowledgeable, neat, showed me every operation of my bed. Would recommend them to anyone for their knowledge and speed of the product was worth the wait. Well Done.

Purchased a m7 Split King 360 Smart Bed with the Split E King FlexFit 3 base. I have had a queen size Sleep Number bed for 18 years and love it, also had a regular flat sleep number bed. Loved Them both. Can not wait for the new one to be delivered.

Just before COVID hit we purchased a bed over 5k. Does not include the bedding and all that you basically have to have or the sheets will NOT stay on the bed (it will drive you insane!). Both of us have back issues and was hoping this would help us with that and better sleep. The bed has not lived up to all they claimed from the beginning. The sleep IQ stuff is crap. It is highly inaccurate and useless. Responsive air stuff does not really work to keep you at your desired pressure when you change positions. Had to have magnets replaced because the bed was sliding off the frame. It is still doing that and the magnets have come out totally. So every day we have to adjust the mattress back on the frame or it will be hanging off one side.

We were introduced to each level of bed along with the different features that was available. Bed was adjusted and personalized to my preferences and budget. Knew delivery date before leaving the store. Each bed is custom made for each customer so I was quite pleased how fast they could deliver.

From purchasing to delivering and installation, they were all very professional and sincerely interested in my happiness. I do not have the order number handy. After the installation they called to see if I had any concerns and if I enjoyed my first night in the new bed.

Somehow three feet on one side got off-centered and the center one collapsed, allowing the side rail to split in half, rip, and one of the screws to punch through the rail. It is now ripped and warped. Since the rail is not available separately, the factory is sending me an entire platform assembly, at no cost, and I couldn't be more pleased with how they've serviced this purchase. They also replaced the air chambers about 7-8 years ago at no charge. I would recommend them to anyone.

I want to commend both Dan and Josh, they deserve a raise lol, for their consideration and dedication to their job. They were professional in every way, from discarding the old mattress to installing the new one and they also took the time to explain how the remote works because it's my mom and dad's bed and they aren't computer savvy by any means. I admit I am not that well versed either but the way they explained it even I could understand. Thank you very much for such a pleasurable experience, you should be very proud of your guys, I know I am!

I would like to send Dani at Customer Service a shout out for the wonderful assistance that was given to me. I really appreciated the help! Dani was so kind and did a fantastic job helping me with my Sleep Number Bed questions!!! Please let Dani know how much I truly appreciative I am!

I truly love this bed. I look forward to bedtime because it is so comfortable. You can change your position to watch TV and with one button return to your preselected favorite for the night. I feel rested and ready for my day rack morning

Totally boggled my attempt to get my husband's FlexFit to work again. Four of your employees not only cleaned up my mess on my re-order, but got the bed to function again. My husband is happy, I am happy and very relieved!

Everyone in the family is using the pillows now and sleep better because of them. They do not want to give them up. Most expensive pillow I’ve ever bought but well worth it, Completely satisfied and would buy again. Definitely will stop buying the cheap pillows that don’t last.

The delivery & Set-up team were knowledgeable, professional and courteous. Upon identifying an issue with our order (wrong mattress) they advised me and I was able to resolve the matter in the most professional way with Monica of the customer service team - all in all they were able to turn a negative into a positive with professionalism and attentiveness to the issue at hand - Well Done!

Sleep Number bed promotes the "100 Night Trial." I was led to believe that the trial would be free. When we purchased the mattress, we were told about the $200 (two hundred dollars) delivery fee. It seemed high for delivery, but we agreed to it. What we did NOT agree to, was the $249 (two hundred and forty-nine dollars) delivery fee for the return of the mattress. To my best knowledge, this is above the cost of any deliveries in our area. Deliveries for large items in our area are below $100, when there is a cost at all. High-priced items such as these (this mattress was almost $3000 (three thousand dollars) carry no shipping fees at all.

We currently own a Sleep Number bed, and it's been the best investment in our health we've ever made! We've been sleeping on it for over 25 years and decided it was time to buy a new one. Our sales representative was friendly and engaging, explained all our options and the latest technologies, and answered all of our many questions. We never felt any pressure and the overall experience couldn't have been better! We know we are going to LOVE our new Sleep Number bed.

My sales person, Ernie **, was very professional, informative and helpful throughout the whole buying process; I would highly recommend this store to any and all potential buyers of the Sleep number bed! The store is brand new and state of the art and very comfortable! I was also also offered a water bottle which was nice as I was thirsty while I was shopping.

Great customer service! Had record of bed purchased in 2001 and was able to purchase part I needed. Agents were very helpful, friendly and were able to ship me what I needed quite promptly and what I consider a reasonable price.

I called to check if I could have someone come over and check our eight year old Sleep Number Split California King. Sean made the experience so easy and worthwhile. I enjoyed every second of our interaction. I now have someone coming over in two days to check our bed. It was such a pleasant experience dealing with Sean because he made the process so easy!

It took over an hour to simply check out!! Dave ** had to make 5-6 phone calls to get thru check out process. Good thing I had the patience!! I would think that with this problem Sleep Number would forgive the delivery fee. Otherwise all else was very good by Dave.

After 8 yrs of sleeping on our sleep # bedding the mattress pad started to split. I called the Allen Number Store in Sioux City Iowa and the lady gladly looked up when we bought it and gave me customer support number. On Monday during high volume calls customer support was very helpful and polite. They are sending me a new mattress pad at no cost. Their warranty is better than most I have dealt with. Worth the little extra money for the bedding at Sleep Number than the discount stores without any warranty. Thank you.

After years of struggling, and the persistent ways of my doctors, we became a part of the family! The SleepIQ is an amazing feature. It has helped me find my number, and finally sleep more than an hour at a time. Having a bone disease, that is really painful, and makes sleep hard, this bed has been a godsend!!!

Ty sent me a text message knowing I was busy at work. He went back and forth with me for two days finalizing the exact pillow I wanted, and then he helped me purchase it and get it shipped to my home since it was not available in stores. I will continue to purchase from Sleep Number because of the amazing customer service I have received from the San Tan Village store in Gilbert, Arizona and from Ty personally! Thank you!!

We had our first Select Number bed for 19 years and it was time to get a new one, so we took our 19 year old bed out. Burnt it. Our new Select Number is so comfortable to sleep on. We have been recommending our Select Number bed to all of our friends and relatives.

We needed a bed that met both of our sleep requirements. I feel like I need to sleep on a soft billowy cloud and my husband a slab of concrete. We were very excited to receive our new bed. The delivery was flawless. They were both very professional and friendly. They made sure we knew how to achieve our perfect sleep numbers. Our entire buying process has been extremely smooth. So glad we went to the store and tried out different mattresses.

I have a sleep number bed. I called and spoke with more than one of your parts sales people. They quoted me prices and told me the parts I would need. I placed the order also over the phone. There was not one mention of NO STOCK!!! I got my order confirmation stating 4-7 business days for usual shipping. My $1064.95 was immediately taken out of my account and then when I checked for tracking info, I was told NOTHING IS IN STOCK AND THERE IS NO AVAILABLE INFORMATION OF WHEN IT WILL BE AVAILABLE.

Purchased the split king ile360 with flex fit base. We were totally mislead by sales team. I specifically asked if the only difference between the 2 bases was the foot warming, to which the salesperson responded yes. We were also let to believe that the base was controlled via app, as the sales team repeatedly told us that everything was controlled via the app. When we took delivery of our mattress and base I noticed the remote controls but thought nothing of it. Assumed they were a back up. While going through manual that was left (SLEEP NUMBER 360 SMART BED USER GUIDE), there is a 4 bases listed, Flexfit 1, 2, 3 and integrated base. Sure enough, there is a Flexfit 2 base that has all the features we were sold by our salesman.

We are so pleased with our delivery of our new Sleep Number bed. The guys that delivered it were John and Pedro, they were so good at explaining it to us....Pedro explained to us how to start out with 100 and then he put our number in that we were comfortable with. This is our third Sleep Number and we love everything about them.

From the Sales Associate in the Retail Store to the Delivery Team, my SLEEP NUMBER Experience was everything I had hoped it would be! Now my Mom wants me to buy her one. This SLEEP NUMBER bed is worth every penny!!!

This has been an ongoing issue since we purchased this bed and now the issue is getting worse. I spoke with a customer support agent who was extremely nice and helpful but when I wanted to ask why I must pay for a pump that has had issues since we purchased it I was transferred to a supervisor Akaiya who was so condescending and rude. Every time I asked her to stop talking to me with such a rude and condescending tone she just got worse. She would stretch out her words and say this is "my natural tone, I'm sooo sorrrry you don't like it." When polite words are used but drawn out to be insulting it's clearly deliberate.

I Had a great experience at the store, Jonathon was helpful and knowledgeable. Got my Sleep Number setting and learned about features. They had plenty of samples of sheets and pillow cases I was interested in. Overall everything was fast and smooth.

Ordered a Sleep Number. They would not allow us to pick to the bed so we scheduled pickup for a week later on a Saturday the 3/19 so that someone would be home. The window was 3-6pm. Around 4pm we received a phone call saying that there was a delay and that our delivery would be closer to 7pm. Not a big deal as we had been home all day waiting anyways. At 7:30 we tried calling customer service to find them not open and would not be open till monday. So we called the shipping number that had originally called us. We are then informed that the driver had supposedly gone over their dot hours and could not make our delivery. We asked if we could go get the mattress and they could not tell us where it was.

We were so disappointed with my new (2/19/22) California King Sleep Number P6 Smart Bed with the FlexFit Base. After paying $5,358 we found out the only way to control the FlexFit adjustable base is with the attached remotes. In the store when we were trying one out the sales lady controlled everything from an iPad. We were told we could also use our cellphone as well as the wireless remote to accomplish this. This was not the case however. I wish we would have waited until that feature was available to purchase.

I am very happy with my new mattress. One concern is that the bed is set to high off the floor. I called and they say they will be here in a few days to lower it for me. Wonderful! They understood my problem, and they are very nice to correct this situation. They say the bed has adjustable legs, so it will be easy to lower it for me. Thank goodness they are willing to help me out! Thy stand behind their product and service it.

Very comfortable. Best night sleep. Sleep better than I did on my regular mattress. Had shoulder surgery and slept great because I could raise my mattress..It is great to change the bed. No heavy lifting a heavy mattress and easy and fast.

I contacted Sleep Number regarding an issue I had with my bed. They listened, checked it out and offered to help with replacement on a part of it. They have quick, excellent service and care about their customers. Even though I’ve had the bed quite a few years, they are willing to make good on their product. This says a lot to me, and I highly recommend considering Sleep Number for your next bed purchase.

Your company needs to have a form of contact for someone that is deaf, mute or both. I have been told twice via your worthless online support that I have to call for a return. I was told to have someone speak on my behalf to which violates the ADA law to perform daily functions on my own. After making complaint on your FACEBOOK page, I have to wait 3-5 days to get a response to which I was told that I would be CALLED to resolve my issue, so what part of deaf-mute does your company not understand? I have provided all of my information and contact with your company to NAD (if you don't know it, look it up).

The only disappointment about the delivery is we paid for our mattress to be taken away and they didn't. The delivery person said that because we were the first delivery, there was no room on the truck to take our mattress. He went on to say I would have to call and schedule a time for the mattress to be removed. Called customer service and we have to wait 2 weeks before they can come back.

Constance was the ultimate professional. She made us feel at home. She knew her stuff. She made the process fun. We feel that she "went the extra mile" for us. She also handled several other customers at the same time, not an easy thing to do.

They met all the criteria required for a pleasant buying experience. Would recommend to a friend, especially with back and neck problems. After trying this bed in the store I was a believer. Everyone should try this bed at least once and see for themselves.

We believe our Sleep Number bed was one of our best purchases that we have made in our 61 years of marriage. Before getting it we had wasted our money on many mattresses thru the years and never had the comfort that we have in our Sleep Number. We’ve always recommended it.

Bed arrived broken, called to have it fixed, appointment scheduled for tech (1 week after broken bed arrived), took off work, tech was 5 hours late, tech finally came out, stayed 5 minutes, said he ordered parts and left. Called to check on parts order and no parts were ever ordered! Tried to speak to a manager and no one is available and won't return a call. This is ridiculous - spent $8,000 to sleep on a broken bed! Can't return and get money back, little piece of information that no one mentioned when we purchased it was that the flex fit base is not refundable.

My wife and I purchased a Split King i10 360 Smart BED (mattress with base and headboard). We voiced our concerns over the split mattress but Michele assured us that it would not be an issue - WRONG! Definitely not comfortable for two people that may want to snuggle. When we were in the Greenville, SC store our sales lady (Michele) told us we had a 100-day trial period for the bed (did not say mattress.... She said "Bed") besides your mattress will not work without your base.

My visit to the store was a pleasant visit. My salesperson, Jill, explained how the Sleep Number mattress works and how it gives better sleep. She walked my wife and I through the process of finding our sleep numbers and choosing the best mattress to suit us. She answered all the questions we had. The store was neat and well organized.

Ordered new Sleep Number bedding for our i8 360 Split King FlexFit mattress. Simply the best quality bedding. Have had family buy the same mattress and frame. That shows how good this product is. Their bedding has a SmartFit design to keep the sheets secure with an anchor band for the fitted sheets.

At the request of a family member, I recently began researching a Sleep Number bed for her Mom because they were SO impressed with my Sleep Number 5000 bed that I purchased in 2008. Due to some logistics challenges, ensuring we purchased the most suitable bed, and then coordinating delivery dates, it made for a rather lengthy sales process. But our Sleep Professional at the Owings Mills, Maryland location was extremely patient throughout; all while not neglecting other customers. Just like my outstanding experience when I purchased my bed in 2008 in Norfolk, Virginia, I was very pleased that 14 years later my family was able to have this same professional experience and will be enjoying an AMAZINGLY restful sleep on a new C2 360 Smart Bed!

From the second we walked into the Sleep Number store our experience was wonderful. We had a wonderful salesman that took us to every bed and explained everything with patience and kindness. The bed is more than we could have hoped for. Comfort, quiet, ease of operating and well made. I would recommend Sleep number to everyone. The zero G setting to the best. :) And by elevation your head of the bed, snoring disappears.

By far the best best I’ve slept on. Being able to adjust setting between the 2 of us is great. She gets a good night sleep and so do I. And the air pump is more quiet than what I was expecting. I figured it was going to be a lot louder. Doesn’t interrupt my sleep at all.

AARON B was a complete professional from start to finish! Very knowledgeable and constantly verifying our understanding of all the products, so we could make a informed decision. Thanks AARON B. For the good work and professional knowledge. We also caught the twice a year 50 percent off sell.

Placed an order for a bed Feb 12 to be delivered today Feb 25. I received a text message stating that the driver was nearby. An hour later I still have not seen or heard from anyone so I called customer service. The agent stated the driver arrived but did not have a apt. number. I then asked why I did not receive a call or any communication asking for it. She gave me the number that the driver called and it was not my number. I don't know where they got that number from nor is that the number that I have been receiving text messages from.

When I did demonstration they used a remote. I have Parkinson's. I did not plan on using my phone. It's difficult for me to use. I need to make it firmer so I get out of bed. I shouldn't have to pay for it.

Knowledgeable, courteous staff. Attention to our wants and needs. Friendly and professional. Took time to show us how a Sleep Number bed could improve our sleep. Demonstrated how to determine which setting was best for each of us. Explained cost options. Listened to my husband's corny jokes.

Our last bed has lasted 25 years and still going strong but with the President’s Day sale going on it was nice to upgrade and get something new. Hope we get another 20 years out of this bed as well. Our sales associate was awesome as well! Knowledgeable, and was not pushy. Thank you!

We placed an order on 11/7/21 for a Queen M7 mattress. We left the store with nothing even though we also purchased the mattress pad. After several scheduled deliveries that went wrong and the mattress not being on the delivery truck, etc., we received the mattress on 12/23/21. In the meantime we received our bill in November. We did not want to pay at that time since we did not have mattress or mattress pad so the payment was disputed. When the credit card company called the Rockwall store they said we left with the mattress pad on 11/7/21. They actually lied about giving us part of our order to cover their incompetence. We left with absolutely nothing but a piece of paper. We will never recommend this store to anyone and if this a Sleep Number's policy to not be honest with their customers, we will not purchase any Sleep Number products again.

Purchased a BED (mattress and base) and were told it is a 100-day trial period for EVERYTHING, they are not providing a refund for the base. They scammed us by verbally saying we had 100-day trial, and EVERYTHING was returnable and refundable, however the paperwork said different. Classic SCAM and we fell for it. DO NOT SIGN, read the paperwork, you cannot return the BASE and it could end up costing you $4,199.00 if you don’t like the mattress like us. I have filed with the BBB, will be contacting local news companies, the general attorney, and my attorney soon.

I am not even sure where to start when detailing my awful experience with The Sleep Number brand. I ordered a Queen Dual P5 360 Smart Bed with Queen Flexfit with attached remote on January 9, 2022 at the Buckhead/Lenox Road store in Atlanta. Total purchase was $3,885.84. Delivery was set for February 17, 2022. I was incredibly excited to experience the Sleep Number product - then my positive experience became one of incredible disappointment and frustration. The unprofessional, “could care less” delivery team arrived and asked to inspect the delivery area. I escorted them to the bedroom so he could inspect the existing bed frame. He then informed me the adjustable foundation base would not be usable with the installed slat system of my existing bed, even though the sales associate assured me that the slat system would NOT be an issue. The delivery rep said I could uninstall and remove the slats.

A good experience. The installers Arrived on time and very professionally set up the smart bed, and clearly explained the operation of it. We couldn’t be happier with Sleep Number staff from both the purchase of the bed and the installation of it.

This bed costs us almost $7000 ON SALE. The 1st 100 days beginning March 8. 2021 were good. Nothing failed. In August and September we started having major failures including: R side air chamber replaced, R side head actuator, wiring harness, control box, remote, and firmness control SleepIQ replaced. Now we have to unplug the bed everyday to sync the remote to the bed. If we don't unplug the bed to sync it everyday, when we press "down" on the remote, the bed goes up - it tells us we are "flat" when we are not.

Our Experience at the Hoover Alabama store was incredible because of our salesman Nate **. Extremely professional, knowledgeable and kind! We purchased the i10 360 Smart Bed with the 360 FlexFit 3 Base. A bit of a wait to receive our bed. Which is honestly not surprising nowadays. Can’t wait to sleep like a Boss!

It actually was a pleasure working with the staff, manager included! We were never pushed along, and spent several hours discovering which bed was right for us. Truly friendly, knowledgeable and professional group! We met another couple who were upgrading their 30 year old P6 mattress! Impressive!

I I called to tell them my bed was sagging after 4 years and they told me to put plugs in it because it could be leaking. I said, "so you're telling me the response of air Don't work?" She goes, "Well not all the time." So why did I pay $4,000 for a mattress?

We have owned a "Select Comfort" bed for many years and felt it was the best. As they improved their product and changed to "Sleep Number", we decided to see what they offered that might help my chronic back pain from an injury. The sales presentation convinced us that their new bed might help. After 2 months of using it, we couldn't be happier. The infinite adjustments and "sleep number" pressures have done what medicine could not.

Again the sales lady (Diana) was knowledgeable, courteous and very helpful in assisting us in making a difficult decision regarding selection of the type of mattress and base that was best suited for our needs. Now hopefully this bed will be exactly what we need to get a restful night's sleep.

My bed is losing air on one side and I can't perform the diagnostics. If the bed has a warranty why must I pay $90 for someone to come have a look?? I am moving 30 minutes away which I told the store back when I bought the bed. They assured me someone would disassemble, move and reassemble the bed in the new location. Of course for this there would be a charge.

Could not have been any better explained and treated with upmost kindness from the door into the showroom and finalizing our purchase and back to the exiting of the store. I am impressed with your staff. THANK YOU SO MUCH.

I had several questions about the qualities of the bed, the salesman answered all of them. I do research for a living and I needed specifics answered. The salesman was qualified and explained all answers to me. He allowed me to try the product and did not pressure me.

This is our second bed and we are so happy we stayed with a Sleep Number. We can both be comfortable and our bodies feel better after only 5 days. Highly recommend spending the money for a sleep number bed. You will not be disappointed.

My husband and I ordered your Sleep Number bed on 1/2/2022. We had a CONFIRMED delivery date of 2/5/2022. We received a notice (NO PHONE CALL) that the bed would not be delivered until 2/16/2022, which is a week day and one of us will have to take PTO for that day. Paying for delivery and having to take PTO is absolutely ridiculous! You had over a month to get our bed here and when I tried to call I was on the phone for over an hour and 1/2 on hold. When FINALLY someone picked up, I was told first "Well they hand make all our beds, then secondly that the deliver could not happen due to inclement weather"....SERIOUSLY!!! I EXPECT a phone call immediately and our bed delivered ASAP.

Ordered a Split Top King I8 on 11/26/21, delivery date was January 8, 2022. Tore the room apart, delivery came and went, no bed. New date of 2/1/22, confirmed 1/31/22 by a human, cancelled on 2/1/22 by a human. Bad sign, ready to cancel the order.

The bed & headboard were scheduled for delivery on Jan. 28th. We were called and told the delivery was running late and we would be called shortly before arrival. Never heard anything until a 9:00pm text, that our bed would arrive March 17th, because of their error. Our bed should be the first delivery on Monday morning, Jan 31st. We are not happy & do not want to wait until March 17th.

Dothan store has been extremely helpful. Delivery personnel very professional. Main office of Sleep Number seem to have no idea about deliveries or when they could be. Had to wait a month on bed. Thank you. Have a good day.

Very good experience buying this bed. Excellent sales people in Gilroy Ca. No pressure from sales people. Explained my financing very clearly. This is my second Sleep Number bed and I would recommend this bed to my friends. I’m so excited and can’t wait to try it out.

We have had our bed for about 3 years. We called at the two year mark because the gap we had at the top split section was about 5 inches. You changed the cover, charged me 99.00 and the gap is larger today than it was last year. I would like a new mattress - we did not buy a bed that our heads or pillows get stuck in each night. What can be done?

In store was a great experience but The cancellation process was an absolute nightmare and I understand your company doesn’t want people to cancel when you want to talk them into things but to purposely make it a slow and painful process is actually going to drive someone further away from your company. There should be a direct line that someone at the store can call or a direct line a customer after waiting on hold for hours after already talking to someone in queue for 20 minutes should be able to call. I have dealt with many companies in my years of business in this ranks is some of the worst along with AOL and Comcast for canceling anything. I called the new customer sign up and got through within seconds but then was told there is no direct line for canceling so it’s obviously planned that way. 2 days in a row over one hour waiting periods to cancel. I get a callback which was fine but then I was put on hold again for almost 2 hours.

Rachel in San Jose provided amazing customer service and was the reason I purchased my bed in the first place. She also helped a friend I referred. The bed is amazing and so comfortable. I am getting incredible sleep. So happy!!!

Excellent Service for a Remarkable Bed. The comfort of this bed is allowing me to enjoy going into bed again. I have issues with joint pains and getting into a comfortable position. This bed handles All of that during my sleep cycle. I wake up ready for my day.

Purchased bed 11/20/2021 with a delivery date of 1/7/2022. Received multi emails confirming the delivery and setup including one on 1/7/2022 with an appointment time of 2-5PM. At 1:16 I get an email saying delivery and setup will be 2/4/2022. 1 hour and 25 minutes on hold with customer service to be told nothing but it will be delivered 2/4. I'm going looking for a new bed, thanks for nothing Sleep Number.

I absolutely HATE this bed system and when I think about what my husband and I paid for it, in a year with multiple emergency purchases during a lockdown pandemic, it makes me want to cry. The majority reviews are so positive my expectations were high. The responsive air technology is a joke. It "responds to your movements and automatically adjusts firmness on each side". Oh? You rolled on your back, let's firm this up! Nope. What it REALLY means is "sit here while you put on your socks and I'll deflate so much you can't get out of the valley created!" Add in the regular adjustability and you may as well stick with your regular mattress. The one you roll around in for an hour before exhausting yourself into an uncomfortable sleep because you'll do the same thing trying to find your number on a Sleep Number.

Marco and Daniel did an excellent job. At no point was there any inkling of an idea that they were not familiar with the product. Marco did a superlative job of training us and making us aware of our support options. Excellent professionalism!!

The two people that delivered our new bed were excellent, knowledgeable and very friendly. They showed on time and set up very quickly and professionally. I definitely recommend them for anyone ordering a Sleep Number bed. This is our second bed, and we absolutely love sleep number.

Great brand and people to work with. Quality of product, value over long term. If you don't own one you owe yourself a break in life to rest your body and mind. This product helps get your balance back. These days can you put a price on good balance. Invest in your sleep and Dream big and be nice back.

Sleep Number store personnel and delivery people were all very helpful. Good job! Thank you. We had a sleep number bed at the time we ordered this one so we knew what we wanted. It's all new and we love it.

Since I've had my Sleep Number I have slept a lot better. I enjoyed the features the head tilt and the foot tilt. The bed is very comfortable and quiet. I will recommend Sleep Memory to all my friends and relatives.

Angel, our sales man was exactly the sales person that we needed to feel that our purchase is a great decision. He listened intently and answered all of the worries and questions we had. He has made an effort that many today in the sales positions they are in have not learned as a matter of their training or career choice. Angel is by far the most customer oriented sales person I have had in many years. He has been the same with the people I have sent to him and was just as professional with them as he was with us.

I was very happy with the service I had from Sleep Number staff not only at the store but the delivery personnel also. The 2 delivery men were were Robert and Jordan. They represented sleep number in a good way. Thank you.

Great sales help with Matthew and great delivery. Would recommend your bed and sales to all my friends and family. Slept so comfortably. Only complaint was looking at ad it says bed with pic of bed but the price only for mattress. Bases are overpriced.

Cannot remember her name. But she was very knowledgeable. I hated to call thinking it would be to no advantage but, to my surprise I was able to talk to a real person that was very informative and knows her job well and had time to help me.

We haven't had our bed but one night so these comments are on the people side of the company. From the walk in to the store to the set up and delivery of our bed, every person we have had contact with has excelled in knowledge of the product, keeping us informed and the delivery and set up. Recommend!!

When you pay over 6,000 for a bed, you expect a certain degree of excellence. My husband and I originally purchased our first Sleep Number bed 30 years ago, when the company was named Select Comfort. That bed lasted over 20 years. When it was time to replace that bed, we decided to purchase another Sleep Number bed.

I have no issue with the bed itself. I have an issue with how things went with the sale and set up of the Sleep Number app. The issue. I got a bed right before my divorce. The bed was part of the settlement, and my ex would purchase it for me. We told the sales rep and the people who brought the bed to my home that it was my bed and all the information should be set up in my name. This is not what happened. Everything was set up in my ex's name. This means he can check in on me from his app set up on his phone. He can see when I lay down in bed and when I get up in the morning. He can check my stats.

I have had a Sleep Number bed for about 6 years and when my 13-year-old son needed a new mattress, I knew right away that I wanted to give him the best sleeping experience that I have had. I am a little disappointed in the delivery schedule, however I understand the current issues in the United States.

Outstanding customer service from the time I walked into the store to purchase to the very end of delivery!! Very courteous and professional!! I absolutely recommend Sleep Number! I sleeping soooo much better with my new mattress!! The only thing I wished I done, I should have ordered it sooner!!

Product is a complete Joke. I will never buy another Sleep Number bed and I will let everyone know my experience with Sleep Number and the cheap Base they sell with it and don't back up its product. They advertise features that don't come with the product.

Very pleased with the service the men provided when delivering and setting up our bed. They were both very polite and respectful. I felt very comfortable that I would be able to use my phone app to utilize my bed properly.

The young lady that helped us in the store gave us a rough guess as to what our settings would be, so we gave it a shot our first night, boy we have never slept better. Love it, love it. Why we waited so long I will never know. Yes a little expensive but sooo worth it.

Our visit to Sleep Number was amazing. We had very specific questions we needed answers for. Not only was our sales representative (Jessica) able to address all of our concerns she took the time and patience to make sure we understood clearly what the solutions could be. Our only regret is that we didn’t go in sooner.

They were very helpful and professional. They were respectful and patient. He helped me reset my password. They were prompt and friendly. They were very careful coming in and out of the house. They explained everything and made sure we understood it all before they left.

The representative was very helpful and knowledgeable. It was a pleasure talking with her. She found the parts that I needed and gave me a price that I could afford. It was a pleasure talking with someone who knew all about your products.

Purchased a i10 Cali Split with FlexFit frame. Sales associate provided 2 quotes, 1 with and 1 without foot warmers. I was not informed that by decided to go without the foot warmer, I was going to a FlexFit, not FlexFit 1-3. This FlexFit frame is garbage, lacking any sort of app integration or memory for adjustments. Now here is where it gets sketchy. The frame is not returnable. This is their way of making their customers reluctant to return the mattress if not satisfied since they need to eat the cost of the overpriced frame.

Split king 360-10 is what we bought. This is our second one. Our first one had some years on it. The salesman was extremely nice and knowledgeable. The store was very busy but the salesman reassured us that someone would be with as soon as possible.

Aaron ** from Quakerbridge mall Sleep Number store was very professional and knowledgeable with the products, answered all our questions and made us feel comfortable testing the different products. I am very interested in purchasing a sleep number bed and will do so in the near future with Aaron.

It was done so professionally and correctly. It was a pleasure to watch the installers work. This is our 3rd Sleep Number bed and it keeps going better and better. It didn't take all day to break down the old bed and reinstall it in a different room and install the new bed in its place.

Just got our bed delivered and I couldn’t be more pleased with the experience! The gentlemen were totally professional and courteous and finished quickly but not before I was thoroughly briefed on the bed. They were very respectful of our property and wore gloves and masks the entire time. Kudos to them!!

Great team at Burlington MA...I feel I got the right bet without any 'upsell'...overall happy with the experience. The way the finance and the delivery was organized was clear and straightforward. Looking forward to trying the bed when it arrives.

The delivery team was on time, provided a call and text on their way. The delivery was made the day it was scheduled. They were professional and to the point. Got right in and removed old bed and installed new. After completed, they gave a complete walkthrough of the bed and the app. Very satisfied.

Sleep Number has improved our rest and helped our overall ability to understand what we can do to ensure a quality, restful, rejuvenated night's Sleep. We wake up more refreshed and alert. We look at our purchase of our Sleep Number bed as an investment in our health and well being.

I have never had a better customer service experience than I have here! Not only did we not know that we had a discount on our account but the salesman directed us to another amazing customer service representative that got us scheduled right away for someone to come and take a look at our bed. I literally have never had a better customer service experience!

Major driving force old Sleep # bed needed replacement and had back pain while laying down. The first night in the new mattress on zero gravity it was better. I had a reasonably comfortable time of sleeping. Like the nite lights as I get up most nights at least once. Delivery and installment was excellent.

I am Very happy with the Sleep Number c4 360 bed & flex fit base. This company has been very professional and helpful. They delivered right on time and answered all of my questions. I would recommend this product to all my friends and family.

This is the worst bed I’ve ever purchased. We for a bed that doesn’t roll to the middle, this is not that bed. When I called about the problem, I was willing to try a different bed, but was told I needed to sleep on it for 30 days before any exchange could be done. I explained how bad it made my back hurt due to the sinking in the middle, so they sent out something to correct it. It is nothing more than a foam pad to place under one side. So far I’m very dissatisfied with this company and would not recommend it to anyone.

I had a Sleep Number bed 20 yrs ago. But with moves from different state it got damaged. The last 12 yr I have been sorry I didn’t get one to replace at that time. Now it time I get a new one and feel better.

I am very pleased with all Sleep Number products I have received. The quality seems to be above average and I expect to get many years from my new bed, headboard wrap around and sheets, pillows, and bedspread. However, my experience with customer service was well below average!! I had issues with not getting a call-back as promised! I had to follow up and complain and practically threaten to return my purchases before being able to have a delivery charge removed from an overall $12,000 dollar purchase. I was told it was included in the purchase price! Such a shame this issue had to damage an otherwise great experience!!!!

They gave us a time 3-7 but we had to call because no one was here at 7. We then found out the truck broke down but a phone call would have put us at ease had we known. Once they got here everything went really well, now we are getting our perfect number for sleep.

Sleep Number did get back with us and eventually we were taken care of, to our satisfaction. It took a week and a number of calls and escalations to do so however. Right now, I am just hoping nothing else goes wrong with the bed, because I dread going through that again.

Delivery issues for delivery Nov 16, I would like a phone call from your CEO. I have asked several times to talk with someone. Mark in the Scottsdale office chooses not to deal with his customers. Call, call call, **,

Fast, friendly excellent representatives of and for Sleep Number company. Good help is hard to find in the workforce today. A company is only as good as its representatives. Sales person in Fort Smith location was also very good to deal with. I got on the zero percent finance program so I was able to keep my money in my pocket! The bed so far has not disappointed but a good 15 day break in should reveal the truth.

Meg was very attentive. Helped us through every question we had. Wasn’t trying to be a BIG sales person! Had in mind our best interest! We live closer to the G.R. Store but my daughter lives in Hudsonville and told us to go to Grandville and see Meg! They bought a bed and Love it! Can’t wait to get ours!!!

Sales staff experienced and extremely knowledgeable about their product line which made it easier to choose which mattress was right for my wife and I. The mattress we chose is adjustable for each of us and is comfortable allowing us to sleep comfortably sleep all night long.

I have tried to leave this review on the Sleep Number web site many times, but it doesn't submit. I guess they don't allow truthful and critical reviews. I bought a VariaCool pillow, the one with custom inserts. When it arrived, it stunk to high heaven! I took it apart hoping that it would air out, and it did get somewhat better. However, the first night I slept on it, I woke up with a headache. This continued every morning until I went on a trip - and no more headaches! But they resumed as soon as I got home and slept on the VariaCool pillow again! Because I was out of town for several weeks, the 30 day return window already passed, so I am just out of luck, and a $180 goes into the garbage. Also, the cover is so slippery, pillow cases just slide right off. This pillow isn't worth the money, it doesn't even help with staying cool - it was just as hot as any other memory foam pillow. Just a huge disappointment!

I originally ordered a Queen size i8 and adjustable base. I was never told to measure to make sure it would fit into my house. After waiting over a month for delivery, I found out upon delivery that the base wouldn't fit in my house. My salesman, who was very friendly before NEVER ONCE called me back after I called him 4 times for help and swearing he would call back and get me help. I finally was able to arrange getting a double mattress and base through customer service. I was then told it would take over a month to get it. The management team did step in then and was able to get it to me in about 2 weeks. I do very much appreciate this. It's the only positive experience I've had.

Sales Representative was extremely helpful, listened to what we were looking for and suggested the most appropriate bed for us. We were amazed how the smallest adjustment to the setting made a huge difference in our comfort. Scheduled delivery is about 5 weeks out. Our in-store experience was awesome.

I was very, very impressed with the delivery and installation of my Sleep Number 360 bed. Fermin & Cordero from the El Paso store had it set up in record time and they informed me that when we move into the new house we are having built, we can call and get someone from the Sleep Number Co to take down our bed and reassemble it in our new house. That's great service. I hope it will be Fermin & Cordero again if they are still at the El Paso location.

We bought an i8 from the Paducah store in Dec 2020 from Walt, the salesperson. He did the initial sales pitch by having us lay on the bed with the sleep setting at 100 then lowered the number while we watched a computer screen for each of us to show how our pressure points got better as he lowered it, finally reaching 40 for my wife and myself. I thought that was odd and even more today since I weigh 60# more than my wife. Since it has been delivered I have not been able to sleep without waking up with upper back pain, going from a sleep score of 40 all the way to 90, raising the number 5 every week to see if that helps, it didn't. I now have the head of my bed raised halfway to help me wake up in no pain or very little?? We can go to a nice hotel chain and I can wake up in no pain on a flat bed, which we have done at least 12 times in 2020. We paid $7400 for a bed I can't sleep normal in.