Sleep Number Reviews

The team who came and delivered my sleep number 360 were professional, knowledgeable, neat, showed me every operation of my bed. Would recommend them to anyone for their knowledge and speed of the product was worth the wait. Well Done.

Purchased a m7 Split King 360 Smart Bed with the Split E King FlexFit 3 base. I have had a queen size Sleep Number bed for 18 years and love it, also had a regular flat sleep number bed. Loved Them both. Can not wait for the new one to be delivered.

Just before COVID hit we purchased a bed over 5k. Does not include the bedding and all that you basically have to have or the sheets will NOT stay on the bed (it will drive you insane!). Both of us have back issues and was hoping this would help us with that and better sleep. The bed has not lived up to all they claimed from the beginning. The sleep IQ stuff is crap. It is highly inaccurate and useless. Responsive air stuff does not really work to keep you at your desired pressure when you change positions. Had to have magnets replaced because the bed was sliding off the frame. It is still doing that and the magnets have come out totally. So every day we have to adjust the mattress back on the frame or it will be hanging off one side.

We were introduced to each level of bed along with the different features that was available. Bed was adjusted and personalized to my preferences and budget. Knew delivery date before leaving the store. Each bed is custom made for each customer so I was quite pleased how fast they could deliver.

From purchasing to delivering and installation, they were all very professional and sincerely interested in my happiness. I do not have the order number handy. After the installation they called to see if I had any concerns and if I enjoyed my first night in the new bed.

Somehow three feet on one side got off-centered and the center one collapsed, allowing the side rail to split in half, rip, and one of the screws to punch through the rail. It is now ripped and warped. Since the rail is not available separately, the factory is sending me an entire platform assembly, at no cost, and I couldn't be more pleased with how they've serviced this purchase. They also replaced the air chambers about 7-8 years ago at no charge. I would recommend them to anyone.

I want to commend both Dan and Josh, they deserve a raise lol, for their consideration and dedication to their job. They were professional in every way, from discarding the old mattress to installing the new one and they also took the time to explain how the remote works because it's my mom and dad's bed and they aren't computer savvy by any means. I admit I am not that well versed either but the way they explained it even I could understand. Thank you very much for such a pleasurable experience, you should be very proud of your guys, I know I am!

I would like to send Dani at Customer Service a shout out for the wonderful assistance that was given to me. I really appreciated the help! Dani was so kind and did a fantastic job helping me with my Sleep Number Bed questions!!! Please let Dani know how much I truly appreciative I am!

I truly love this bed. I look forward to bedtime because it is so comfortable. You can change your position to watch TV and with one button return to your preselected favorite for the night. I feel rested and ready for my day rack morning

Totally boggled my attempt to get my husband's FlexFit to work again. Four of your employees not only cleaned up my mess on my re-order, but got the bed to function again. My husband is happy, I am happy and very relieved!

Everyone in the family is using the pillows now and sleep better because of them. They do not want to give them up. Most expensive pillow I’ve ever bought but well worth it, Completely satisfied and would buy again. Definitely will stop buying the cheap pillows that don’t last.

The delivery & Set-up team were knowledgeable, professional and courteous. Upon identifying an issue with our order (wrong mattress) they advised me and I was able to resolve the matter in the most professional way with Monica of the customer service team - all in all they were able to turn a negative into a positive with professionalism and attentiveness to the issue at hand - Well Done!

Sleep Number bed promotes the "100 Night Trial." I was led to believe that the trial would be free. When we purchased the mattress, we were told about the $200 (two hundred dollars) delivery fee. It seemed high for delivery, but we agreed to it. What we did NOT agree to, was the $249 (two hundred and forty-nine dollars) delivery fee for the return of the mattress. To my best knowledge, this is above the cost of any deliveries in our area. Deliveries for large items in our area are below $100, when there is a cost at all. High-priced items such as these (this mattress was almost $3000 (three thousand dollars) carry no shipping fees at all.

We currently own a Sleep Number bed, and it's been the best investment in our health we've ever made! We've been sleeping on it for over 25 years and decided it was time to buy a new one. Our sales representative was friendly and engaging, explained all our options and the latest technologies, and answered all of our many questions. We never felt any pressure and the overall experience couldn't have been better! We know we are going to LOVE our new Sleep Number bed.

My sales person, Ernie **, was very professional, informative and helpful throughout the whole buying process; I would highly recommend this store to any and all potential buyers of the Sleep number bed! The store is brand new and state of the art and very comfortable! I was also also offered a water bottle which was nice as I was thirsty while I was shopping.

Great customer service! Had record of bed purchased in 2001 and was able to purchase part I needed. Agents were very helpful, friendly and were able to ship me what I needed quite promptly and what I consider a reasonable price.

I called to check if I could have someone come over and check our eight year old Sleep Number Split California King. Sean made the experience so easy and worthwhile. I enjoyed every second of our interaction. I now have someone coming over in two days to check our bed. It was such a pleasant experience dealing with Sean because he made the process so easy!

It took over an hour to simply check out!! Dave ** had to make 5-6 phone calls to get thru check out process. Good thing I had the patience!! I would think that with this problem Sleep Number would forgive the delivery fee. Otherwise all else was very good by Dave.

After 8 yrs of sleeping on our sleep # bedding the mattress pad started to split. I called the Allen Number Store in Sioux City Iowa and the lady gladly looked up when we bought it and gave me customer support number. On Monday during high volume calls customer support was very helpful and polite. They are sending me a new mattress pad at no cost. Their warranty is better than most I have dealt with. Worth the little extra money for the bedding at Sleep Number than the discount stores without any warranty. Thank you.

After years of struggling, and the persistent ways of my doctors, we became a part of the family! The SleepIQ is an amazing feature. It has helped me find my number, and finally sleep more than an hour at a time. Having a bone disease, that is really painful, and makes sleep hard, this bed has been a godsend!!!

Ty sent me a text message knowing I was busy at work. He went back and forth with me for two days finalizing the exact pillow I wanted, and then he helped me purchase it and get it shipped to my home since it was not available in stores. I will continue to purchase from Sleep Number because of the amazing customer service I have received from the San Tan Village store in Gilbert, Arizona and from Ty personally! Thank you!!

We had our first Select Number bed for 19 years and it was time to get a new one, so we took our 19 year old bed out. Burnt it. Our new Select Number is so comfortable to sleep on. We have been recommending our Select Number bed to all of our friends and relatives.

We needed a bed that met both of our sleep requirements. I feel like I need to sleep on a soft billowy cloud and my husband a slab of concrete. We were very excited to receive our new bed. The delivery was flawless. They were both very professional and friendly. They made sure we knew how to achieve our perfect sleep numbers. Our entire buying process has been extremely smooth. So glad we went to the store and tried out different mattresses.

I have a sleep number bed. I called and spoke with more than one of your parts sales people. They quoted me prices and told me the parts I would need. I placed the order also over the phone. There was not one mention of NO STOCK!!! I got my order confirmation stating 4-7 business days for usual shipping. My $1064.95 was immediately taken out of my account and then when I checked for tracking info, I was told NOTHING IS IN STOCK AND THERE IS NO AVAILABLE INFORMATION OF WHEN IT WILL BE AVAILABLE.

Purchased the split king ile360 with flex fit base. We were totally mislead by sales team. I specifically asked if the only difference between the 2 bases was the foot warming, to which the salesperson responded yes. We were also let to believe that the base was controlled via app, as the sales team repeatedly told us that everything was controlled via the app. When we took delivery of our mattress and base I noticed the remote controls but thought nothing of it. Assumed they were a back up. While going through manual that was left (SLEEP NUMBER 360 SMART BED USER GUIDE), there is a 4 bases listed, Flexfit 1, 2, 3 and integrated base. Sure enough, there is a Flexfit 2 base that has all the features we were sold by our salesman.

We are so pleased with our delivery of our new Sleep Number bed. The guys that delivered it were John and Pedro, they were so good at explaining it to us....Pedro explained to us how to start out with 100 and then he put our number in that we were comfortable with. This is our third Sleep Number and we love everything about them.

From the Sales Associate in the Retail Store to the Delivery Team, my SLEEP NUMBER Experience was everything I had hoped it would be! Now my Mom wants me to buy her one. This SLEEP NUMBER bed is worth every penny!!!

This has been an ongoing issue since we purchased this bed and now the issue is getting worse. I spoke with a customer support agent who was extremely nice and helpful but when I wanted to ask why I must pay for a pump that has had issues since we purchased it I was transferred to a supervisor Akaiya who was so condescending and rude. Every time I asked her to stop talking to me with such a rude and condescending tone she just got worse. She would stretch out her words and say this is "my natural tone, I'm sooo sorrrry you don't like it." When polite words are used but drawn out to be insulting it's clearly deliberate.

I Had a great experience at the store, Jonathon was helpful and knowledgeable. Got my Sleep Number setting and learned about features. They had plenty of samples of sheets and pillow cases I was interested in. Overall everything was fast and smooth.

Ordered a Sleep Number. They would not allow us to pick to the bed so we scheduled pickup for a week later on a Saturday the 3/19 so that someone would be home. The window was 3-6pm. Around 4pm we received a phone call saying that there was a delay and that our delivery would be closer to 7pm. Not a big deal as we had been home all day waiting anyways. At 7:30 we tried calling customer service to find them not open and would not be open till monday. So we called the shipping number that had originally called us. We are then informed that the driver had supposedly gone over their dot hours and could not make our delivery. We asked if we could go get the mattress and they could not tell us where it was.

We were so disappointed with my new (2/19/22) California King Sleep Number P6 Smart Bed with the FlexFit Base. After paying $5,358 we found out the only way to control the FlexFit adjustable base is with the attached remotes. In the store when we were trying one out the sales lady controlled everything from an iPad. We were told we could also use our cellphone as well as the wireless remote to accomplish this. This was not the case however. I wish we would have waited until that feature was available to purchase.

I am very happy with my new mattress. One concern is that the bed is set to high off the floor. I called and they say they will be here in a few days to lower it for me. Wonderful! They understood my problem, and they are very nice to correct this situation. They say the bed has adjustable legs, so it will be easy to lower it for me. Thank goodness they are willing to help me out! Thy stand behind their product and service it.

Very comfortable. Best night sleep. Sleep better than I did on my regular mattress. Had shoulder surgery and slept great because I could raise my mattress..It is great to change the bed. No heavy lifting a heavy mattress and easy and fast.

I contacted Sleep Number regarding an issue I had with my bed. They listened, checked it out and offered to help with replacement on a part of it. They have quick, excellent service and care about their customers. Even though I’ve had the bed quite a few years, they are willing to make good on their product. This says a lot to me, and I highly recommend considering Sleep Number for your next bed purchase.

Your company needs to have a form of contact for someone that is deaf, mute or both. I have been told twice via your worthless online support that I have to call for a return. I was told to have someone speak on my behalf to which violates the ADA law to perform daily functions on my own. After making complaint on your FACEBOOK page, I have to wait 3-5 days to get a response to which I was told that I would be CALLED to resolve my issue, so what part of deaf-mute does your company not understand? I have provided all of my information and contact with your company to NAD (if you don't know it, look it up).

The only disappointment about the delivery is we paid for our mattress to be taken away and they didn't. The delivery person said that because we were the first delivery, there was no room on the truck to take our mattress. He went on to say I would have to call and schedule a time for the mattress to be removed. Called customer service and we have to wait 2 weeks before they can come back.

Constance was the ultimate professional. She made us feel at home. She knew her stuff. She made the process fun. We feel that she "went the extra mile" for us. She also handled several other customers at the same time, not an easy thing to do.

They met all the criteria required for a pleasant buying experience. Would recommend to a friend, especially with back and neck problems. After trying this bed in the store I was a believer. Everyone should try this bed at least once and see for themselves.

We believe our Sleep Number bed was one of our best purchases that we have made in our 61 years of marriage. Before getting it we had wasted our money on many mattresses thru the years and never had the comfort that we have in our Sleep Number. We’ve always recommended it.

Bed arrived broken, called to have it fixed, appointment scheduled for tech (1 week after broken bed arrived), took off work, tech was 5 hours late, tech finally came out, stayed 5 minutes, said he ordered parts and left. Called to check on parts order and no parts were ever ordered! Tried to speak to a manager and no one is available and won't return a call. This is ridiculous - spent $8,000 to sleep on a broken bed! Can't return and get money back, little piece of information that no one mentioned when we purchased it was that the flex fit base is not refundable.

My wife and I purchased a Split King i10 360 Smart BED (mattress with base and headboard). We voiced our concerns over the split mattress but Michele assured us that it would not be an issue - WRONG! Definitely not comfortable for two people that may want to snuggle. When we were in the Greenville, SC store our sales lady (Michele) told us we had a 100-day trial period for the bed (did not say mattress.... She said "Bed") besides your mattress will not work without your base.

My visit to the store was a pleasant visit. My salesperson, Jill, explained how the Sleep Number mattress works and how it gives better sleep. She walked my wife and I through the process of finding our sleep numbers and choosing the best mattress to suit us. She answered all the questions we had. The store was neat and well organized.

Ordered new Sleep Number bedding for our i8 360 Split King FlexFit mattress. Simply the best quality bedding. Have had family buy the same mattress and frame. That shows how good this product is. Their bedding has a SmartFit design to keep the sheets secure with an anchor band for the fitted sheets.

At the request of a family member, I recently began researching a Sleep Number bed for her Mom because they were SO impressed with my Sleep Number 5000 bed that I purchased in 2008. Due to some logistics challenges, ensuring we purchased the most suitable bed, and then coordinating delivery dates, it made for a rather lengthy sales process. But our Sleep Professional at the Owings Mills, Maryland location was extremely patient throughout; all while not neglecting other customers. Just like my outstanding experience when I purchased my bed in 2008 in Norfolk, Virginia, I was very pleased that 14 years later my family was able to have this same professional experience and will be enjoying an AMAZINGLY restful sleep on a new C2 360 Smart Bed!

From the second we walked into the Sleep Number store our experience was wonderful. We had a wonderful salesman that took us to every bed and explained everything with patience and kindness. The bed is more than we could have hoped for. Comfort, quiet, ease of operating and well made. I would recommend Sleep number to everyone. The zero G setting to the best. :) And by elevation your head of the bed, snoring disappears.

By far the best best I’ve slept on. Being able to adjust setting between the 2 of us is great. She gets a good night sleep and so do I. And the air pump is more quiet than what I was expecting. I figured it was going to be a lot louder. Doesn’t interrupt my sleep at all.

AARON B was a complete professional from start to finish! Very knowledgeable and constantly verifying our understanding of all the products, so we could make a informed decision. Thanks AARON B. For the good work and professional knowledge. We also caught the twice a year 50 percent off sell.

Placed an order for a bed Feb 12 to be delivered today Feb 25. I received a text message stating that the driver was nearby. An hour later I still have not seen or heard from anyone so I called customer service. The agent stated the driver arrived but did not have a apt. number. I then asked why I did not receive a call or any communication asking for it. She gave me the number that the driver called and it was not my number. I don't know where they got that number from nor is that the number that I have been receiving text messages from.

When I did demonstration they used a remote. I have Parkinson's. I did not plan on using my phone. It's difficult for me to use. I need to make it firmer so I get out of bed. I shouldn't have to pay for it.

Knowledgeable, courteous staff. Attention to our wants and needs. Friendly and professional. Took time to show us how a Sleep Number bed could improve our sleep. Demonstrated how to determine which setting was best for each of us. Explained cost options. Listened to my husband's corny jokes.

Our last bed has lasted 25 years and still going strong but with the President’s Day sale going on it was nice to upgrade and get something new. Hope we get another 20 years out of this bed as well. Our sales associate was awesome as well! Knowledgeable, and was not pushy. Thank you!

We placed an order on 11/7/21 for a Queen M7 mattress. We left the store with nothing even though we also purchased the mattress pad. After several scheduled deliveries that went wrong and the mattress not being on the delivery truck, etc., we received the mattress on 12/23/21. In the meantime we received our bill in November. We did not want to pay at that time since we did not have mattress or mattress pad so the payment was disputed. When the credit card company called the Rockwall store they said we left with the mattress pad on 11/7/21. They actually lied about giving us part of our order to cover their incompetence. We left with absolutely nothing but a piece of paper. We will never recommend this store to anyone and if this a Sleep Number's policy to not be honest with their customers, we will not purchase any Sleep Number products again.

Purchased a BED (mattress and base) and were told it is a 100-day trial period for EVERYTHING, they are not providing a refund for the base. They scammed us by verbally saying we had 100-day trial, and EVERYTHING was returnable and refundable, however the paperwork said different. Classic SCAM and we fell for it. DO NOT SIGN, read the paperwork, you cannot return the BASE and it could end up costing you $4,199.00 if you don’t like the mattress like us. I have filed with the BBB, will be contacting local news companies, the general attorney, and my attorney soon.

I am not even sure where to start when detailing my awful experience with The Sleep Number brand. I ordered a Queen Dual P5 360 Smart Bed with Queen Flexfit with attached remote on January 9, 2022 at the Buckhead/Lenox Road store in Atlanta. Total purchase was $3,885.84. Delivery was set for February 17, 2022. I was incredibly excited to experience the Sleep Number product - then my positive experience became one of incredible disappointment and frustration. The unprofessional, “could care less” delivery team arrived and asked to inspect the delivery area. I escorted them to the bedroom so he could inspect the existing bed frame. He then informed me the adjustable foundation base would not be usable with the installed slat system of my existing bed, even though the sales associate assured me that the slat system would NOT be an issue. The delivery rep said I could uninstall and remove the slats.

A good experience. The installers Arrived on time and very professionally set up the smart bed, and clearly explained the operation of it. We couldn’t be happier with Sleep Number staff from both the purchase of the bed and the installation of it.

This bed costs us almost $7000 ON SALE. The 1st 100 days beginning March 8. 2021 were good. Nothing failed. In August and September we started having major failures including: R side air chamber replaced, R side head actuator, wiring harness, control box, remote, and firmness control SleepIQ replaced. Now we have to unplug the bed everyday to sync the remote to the bed. If we don't unplug the bed to sync it everyday, when we press "down" on the remote, the bed goes up - it tells us we are "flat" when we are not.

Our Experience at the Hoover Alabama store was incredible because of our salesman Nate **. Extremely professional, knowledgeable and kind! We purchased the i10 360 Smart Bed with the 360 FlexFit 3 Base. A bit of a wait to receive our bed. Which is honestly not surprising nowadays. Can’t wait to sleep like a Boss!

It actually was a pleasure working with the staff, manager included! We were never pushed along, and spent several hours discovering which bed was right for us. Truly friendly, knowledgeable and professional group! We met another couple who were upgrading their 30 year old P6 mattress! Impressive!

I I called to tell them my bed was sagging after 4 years and they told me to put plugs in it because it could be leaking. I said, "so you're telling me the response of air Don't work?" She goes, "Well not all the time." So why did I pay $4,000 for a mattress?

We have owned a "Select Comfort" bed for many years and felt it was the best. As they improved their product and changed to "Sleep Number", we decided to see what they offered that might help my chronic back pain from an injury. The sales presentation convinced us that their new bed might help. After 2 months of using it, we couldn't be happier. The infinite adjustments and "sleep number" pressures have done what medicine could not.

Again the sales lady (Diana) was knowledgeable, courteous and very helpful in assisting us in making a difficult decision regarding selection of the type of mattress and base that was best suited for our needs. Now hopefully this bed will be exactly what we need to get a restful night's sleep.

My bed is losing air on one side and I can't perform the diagnostics. If the bed has a warranty why must I pay $90 for someone to come have a look?? I am moving 30 minutes away which I told the store back when I bought the bed. They assured me someone would disassemble, move and reassemble the bed in the new location. Of course for this there would be a charge.

Could not have been any better explained and treated with upmost kindness from the door into the showroom and finalizing our purchase and back to the exiting of the store. I am impressed with your staff. THANK YOU SO MUCH.

I had several questions about the qualities of the bed, the salesman answered all of them. I do research for a living and I needed specifics answered. The salesman was qualified and explained all answers to me. He allowed me to try the product and did not pressure me.

This is our second bed and we are so happy we stayed with a Sleep Number. We can both be comfortable and our bodies feel better after only 5 days. Highly recommend spending the money for a sleep number bed. You will not be disappointed.

My husband and I ordered your Sleep Number bed on 1/2/2022. We had a CONFIRMED delivery date of 2/5/2022. We received a notice (NO PHONE CALL) that the bed would not be delivered until 2/16/2022, which is a week day and one of us will have to take PTO for that day. Paying for delivery and having to take PTO is absolutely ridiculous! You had over a month to get our bed here and when I tried to call I was on the phone for over an hour and 1/2 on hold. When FINALLY someone picked up, I was told first "Well they hand make all our beds, then secondly that the deliver could not happen due to inclement weather"....SERIOUSLY!!! I EXPECT a phone call immediately and our bed delivered ASAP.

Ordered a Split Top King I8 on 11/26/21, delivery date was January 8, 2022. Tore the room apart, delivery came and went, no bed. New date of 2/1/22, confirmed 1/31/22 by a human, cancelled on 2/1/22 by a human. Bad sign, ready to cancel the order.

The bed & headboard were scheduled for delivery on Jan. 28th. We were called and told the delivery was running late and we would be called shortly before arrival. Never heard anything until a 9:00pm text, that our bed would arrive March 17th, because of their error. Our bed should be the first delivery on Monday morning, Jan 31st. We are not happy & do not want to wait until March 17th.

Dothan store has been extremely helpful. Delivery personnel very professional. Main office of Sleep Number seem to have no idea about deliveries or when they could be. Had to wait a month on bed. Thank you. Have a good day.

Very good experience buying this bed. Excellent sales people in Gilroy Ca. No pressure from sales people. Explained my financing very clearly. This is my second Sleep Number bed and I would recommend this bed to my friends. I’m so excited and can’t wait to try it out.

We have had our bed for about 3 years. We called at the two year mark because the gap we had at the top split section was about 5 inches. You changed the cover, charged me 99.00 and the gap is larger today than it was last year. I would like a new mattress - we did not buy a bed that our heads or pillows get stuck in each night. What can be done?

In store was a great experience but The cancellation process was an absolute nightmare and I understand your company doesn’t want people to cancel when you want to talk them into things but to purposely make it a slow and painful process is actually going to drive someone further away from your company. There should be a direct line that someone at the store can call or a direct line a customer after waiting on hold for hours after already talking to someone in queue for 20 minutes should be able to call. I have dealt with many companies in my years of business in this ranks is some of the worst along with AOL and Comcast for canceling anything. I called the new customer sign up and got through within seconds but then was told there is no direct line for canceling so it’s obviously planned that way. 2 days in a row over one hour waiting periods to cancel. I get a callback which was fine but then I was put on hold again for almost 2 hours.

Rachel in San Jose provided amazing customer service and was the reason I purchased my bed in the first place. She also helped a friend I referred. The bed is amazing and so comfortable. I am getting incredible sleep. So happy!!!

Excellent Service for a Remarkable Bed. The comfort of this bed is allowing me to enjoy going into bed again. I have issues with joint pains and getting into a comfortable position. This bed handles All of that during my sleep cycle. I wake up ready for my day.

Purchased bed 11/20/2021 with a delivery date of 1/7/2022. Received multi emails confirming the delivery and setup including one on 1/7/2022 with an appointment time of 2-5PM. At 1:16 I get an email saying delivery and setup will be 2/4/2022. 1 hour and 25 minutes on hold with customer service to be told nothing but it will be delivered 2/4. I'm going looking for a new bed, thanks for nothing Sleep Number.

I absolutely HATE this bed system and when I think about what my husband and I paid for it, in a year with multiple emergency purchases during a lockdown pandemic, it makes me want to cry. The majority reviews are so positive my expectations were high. The responsive air technology is a joke. It "responds to your movements and automatically adjusts firmness on each side". Oh? You rolled on your back, let's firm this up! Nope. What it REALLY means is "sit here while you put on your socks and I'll deflate so much you can't get out of the valley created!" Add in the regular adjustability and you may as well stick with your regular mattress. The one you roll around in for an hour before exhausting yourself into an uncomfortable sleep because you'll do the same thing trying to find your number on a Sleep Number.

Marco and Daniel did an excellent job. At no point was there any inkling of an idea that they were not familiar with the product. Marco did a superlative job of training us and making us aware of our support options. Excellent professionalism!!

The two people that delivered our new bed were excellent, knowledgeable and very friendly. They showed on time and set up very quickly and professionally. I definitely recommend them for anyone ordering a Sleep Number bed. This is our second bed, and we absolutely love sleep number.

Great brand and people to work with. Quality of product, value over long term. If you don't own one you owe yourself a break in life to rest your body and mind. This product helps get your balance back. These days can you put a price on good balance. Invest in your sleep and Dream big and be nice back.

Sleep Number store personnel and delivery people were all very helpful. Good job! Thank you. We had a sleep number bed at the time we ordered this one so we knew what we wanted. It's all new and we love it.

Since I've had my Sleep Number I have slept a lot better. I enjoyed the features the head tilt and the foot tilt. The bed is very comfortable and quiet. I will recommend Sleep Memory to all my friends and relatives.

Angel, our sales man was exactly the sales person that we needed to feel that our purchase is a great decision. He listened intently and answered all of the worries and questions we had. He has made an effort that many today in the sales positions they are in have not learned as a matter of their training or career choice. Angel is by far the most customer oriented sales person I have had in many years. He has been the same with the people I have sent to him and was just as professional with them as he was with us.

I was very happy with the service I had from Sleep Number staff not only at the store but the delivery personnel also. The 2 delivery men were were Robert and Jordan. They represented sleep number in a good way. Thank you.

Great sales help with Matthew and great delivery. Would recommend your bed and sales to all my friends and family. Slept so comfortably. Only complaint was looking at ad it says bed with pic of bed but the price only for mattress. Bases are overpriced.

Cannot remember her name. But she was very knowledgeable. I hated to call thinking it would be to no advantage but, to my surprise I was able to talk to a real person that was very informative and knows her job well and had time to help me.

We haven't had our bed but one night so these comments are on the people side of the company. From the walk in to the store to the set up and delivery of our bed, every person we have had contact with has excelled in knowledge of the product, keeping us informed and the delivery and set up. Recommend!!

When you pay over 6,000 for a bed, you expect a certain degree of excellence. My husband and I originally purchased our first Sleep Number bed 30 years ago, when the company was named Select Comfort. That bed lasted over 20 years. When it was time to replace that bed, we decided to purchase another Sleep Number bed.

I have no issue with the bed itself. I have an issue with how things went with the sale and set up of the Sleep Number app. The issue. I got a bed right before my divorce. The bed was part of the settlement, and my ex would purchase it for me. We told the sales rep and the people who brought the bed to my home that it was my bed and all the information should be set up in my name. This is not what happened. Everything was set up in my ex's name. This means he can check in on me from his app set up on his phone. He can see when I lay down in bed and when I get up in the morning. He can check my stats.

I have had a Sleep Number bed for about 6 years and when my 13-year-old son needed a new mattress, I knew right away that I wanted to give him the best sleeping experience that I have had. I am a little disappointed in the delivery schedule, however I understand the current issues in the United States.

Outstanding customer service from the time I walked into the store to purchase to the very end of delivery!! Very courteous and professional!! I absolutely recommend Sleep Number! I sleeping soooo much better with my new mattress!! The only thing I wished I done, I should have ordered it sooner!!

Product is a complete Joke. I will never buy another Sleep Number bed and I will let everyone know my experience with Sleep Number and the cheap Base they sell with it and don't back up its product. They advertise features that don't come with the product.

Very pleased with the service the men provided when delivering and setting up our bed. They were both very polite and respectful. I felt very comfortable that I would be able to use my phone app to utilize my bed properly.

The young lady that helped us in the store gave us a rough guess as to what our settings would be, so we gave it a shot our first night, boy we have never slept better. Love it, love it. Why we waited so long I will never know. Yes a little expensive but sooo worth it.

Our visit to Sleep Number was amazing. We had very specific questions we needed answers for. Not only was our sales representative (Jessica) able to address all of our concerns she took the time and patience to make sure we understood clearly what the solutions could be. Our only regret is that we didn’t go in sooner.

They were very helpful and professional. They were respectful and patient. He helped me reset my password. They were prompt and friendly. They were very careful coming in and out of the house. They explained everything and made sure we understood it all before they left.

The representative was very helpful and knowledgeable. It was a pleasure talking with her. She found the parts that I needed and gave me a price that I could afford. It was a pleasure talking with someone who knew all about your products.

Purchased a i10 Cali Split with FlexFit frame. Sales associate provided 2 quotes, 1 with and 1 without foot warmers. I was not informed that by decided to go without the foot warmer, I was going to a FlexFit, not FlexFit 1-3. This FlexFit frame is garbage, lacking any sort of app integration or memory for adjustments. Now here is where it gets sketchy. The frame is not returnable. This is their way of making their customers reluctant to return the mattress if not satisfied since they need to eat the cost of the overpriced frame.

Split king 360-10 is what we bought. This is our second one. Our first one had some years on it. The salesman was extremely nice and knowledgeable. The store was very busy but the salesman reassured us that someone would be with as soon as possible.

Aaron ** from Quakerbridge mall Sleep Number store was very professional and knowledgeable with the products, answered all our questions and made us feel comfortable testing the different products. I am very interested in purchasing a sleep number bed and will do so in the near future with Aaron.

It was done so professionally and correctly. It was a pleasure to watch the installers work. This is our 3rd Sleep Number bed and it keeps going better and better. It didn't take all day to break down the old bed and reinstall it in a different room and install the new bed in its place.

Just got our bed delivered and I couldn’t be more pleased with the experience! The gentlemen were totally professional and courteous and finished quickly but not before I was thoroughly briefed on the bed. They were very respectful of our property and wore gloves and masks the entire time. Kudos to them!!

Great team at Burlington MA...I feel I got the right bet without any 'upsell'...overall happy with the experience. The way the finance and the delivery was organized was clear and straightforward. Looking forward to trying the bed when it arrives.

The delivery team was on time, provided a call and text on their way. The delivery was made the day it was scheduled. They were professional and to the point. Got right in and removed old bed and installed new. After completed, they gave a complete walkthrough of the bed and the app. Very satisfied.

Sleep Number has improved our rest and helped our overall ability to understand what we can do to ensure a quality, restful, rejuvenated night's Sleep. We wake up more refreshed and alert. We look at our purchase of our Sleep Number bed as an investment in our health and well being.

I have never had a better customer service experience than I have here! Not only did we not know that we had a discount on our account but the salesman directed us to another amazing customer service representative that got us scheduled right away for someone to come and take a look at our bed. I literally have never had a better customer service experience!

Major driving force old Sleep # bed needed replacement and had back pain while laying down. The first night in the new mattress on zero gravity it was better. I had a reasonably comfortable time of sleeping. Like the nite lights as I get up most nights at least once. Delivery and installment was excellent.

I am Very happy with the Sleep Number c4 360 bed & flex fit base. This company has been very professional and helpful. They delivered right on time and answered all of my questions. I would recommend this product to all my friends and family.

This is the worst bed I’ve ever purchased. We for a bed that doesn’t roll to the middle, this is not that bed. When I called about the problem, I was willing to try a different bed, but was told I needed to sleep on it for 30 days before any exchange could be done. I explained how bad it made my back hurt due to the sinking in the middle, so they sent out something to correct it. It is nothing more than a foam pad to place under one side. So far I’m very dissatisfied with this company and would not recommend it to anyone.

I had a Sleep Number bed 20 yrs ago. But with moves from different state it got damaged. The last 12 yr I have been sorry I didn’t get one to replace at that time. Now it time I get a new one and feel better.

I am very pleased with all Sleep Number products I have received. The quality seems to be above average and I expect to get many years from my new bed, headboard wrap around and sheets, pillows, and bedspread. However, my experience with customer service was well below average!! I had issues with not getting a call-back as promised! I had to follow up and complain and practically threaten to return my purchases before being able to have a delivery charge removed from an overall $12,000 dollar purchase. I was told it was included in the purchase price! Such a shame this issue had to damage an otherwise great experience!!!!

They gave us a time 3-7 but we had to call because no one was here at 7. We then found out the truck broke down but a phone call would have put us at ease had we known. Once they got here everything went really well, now we are getting our perfect number for sleep.

Sleep Number did get back with us and eventually we were taken care of, to our satisfaction. It took a week and a number of calls and escalations to do so however. Right now, I am just hoping nothing else goes wrong with the bed, because I dread going through that again.

Delivery issues for delivery Nov 16, I would like a phone call from your CEO. I have asked several times to talk with someone. Mark in the Scottsdale office chooses not to deal with his customers. Call, call call, **,

Fast, friendly excellent representatives of and for Sleep Number company. Good help is hard to find in the workforce today. A company is only as good as its representatives. Sales person in Fort Smith location was also very good to deal with. I got on the zero percent finance program so I was able to keep my money in my pocket! The bed so far has not disappointed but a good 15 day break in should reveal the truth.

Meg was very attentive. Helped us through every question we had. Wasn’t trying to be a BIG sales person! Had in mind our best interest! We live closer to the G.R. Store but my daughter lives in Hudsonville and told us to go to Grandville and see Meg! They bought a bed and Love it! Can’t wait to get ours!!!

Sales staff experienced and extremely knowledgeable about their product line which made it easier to choose which mattress was right for my wife and I. The mattress we chose is adjustable for each of us and is comfortable allowing us to sleep comfortably sleep all night long.

I have tried to leave this review on the Sleep Number web site many times, but it doesn't submit. I guess they don't allow truthful and critical reviews. I bought a VariaCool pillow, the one with custom inserts. When it arrived, it stunk to high heaven! I took it apart hoping that it would air out, and it did get somewhat better. However, the first night I slept on it, I woke up with a headache. This continued every morning until I went on a trip - and no more headaches! But they resumed as soon as I got home and slept on the VariaCool pillow again! Because I was out of town for several weeks, the 30 day return window already passed, so I am just out of luck, and a $180 goes into the garbage. Also, the cover is so slippery, pillow cases just slide right off. This pillow isn't worth the money, it doesn't even help with staying cool - it was just as hot as any other memory foam pillow. Just a huge disappointment!

I originally ordered a Queen size i8 and adjustable base. I was never told to measure to make sure it would fit into my house. After waiting over a month for delivery, I found out upon delivery that the base wouldn't fit in my house. My salesman, who was very friendly before NEVER ONCE called me back after I called him 4 times for help and swearing he would call back and get me help. I finally was able to arrange getting a double mattress and base through customer service. I was then told it would take over a month to get it. The management team did step in then and was able to get it to me in about 2 weeks. I do very much appreciate this. It's the only positive experience I've had.

Sales Representative was extremely helpful, listened to what we were looking for and suggested the most appropriate bed for us. We were amazed how the smallest adjustment to the setting made a huge difference in our comfort. Scheduled delivery is about 5 weeks out. Our in-store experience was awesome.

I was very, very impressed with the delivery and installation of my Sleep Number 360 bed. Fermin & Cordero from the El Paso store had it set up in record time and they informed me that when we move into the new house we are having built, we can call and get someone from the Sleep Number Co to take down our bed and reassemble it in our new house. That's great service. I hope it will be Fermin & Cordero again if they are still at the El Paso location.

We bought an i8 from the Paducah store in Dec 2020 from Walt, the salesperson. He did the initial sales pitch by having us lay on the bed with the sleep setting at 100 then lowered the number while we watched a computer screen for each of us to show how our pressure points got better as he lowered it, finally reaching 40 for my wife and myself. I thought that was odd and even more today since I weigh 60# more than my wife. Since it has been delivered I have not been able to sleep without waking up with upper back pain, going from a sleep score of 40 all the way to 90, raising the number 5 every week to see if that helps, it didn't. I now have the head of my bed raised halfway to help me wake up in no pain or very little?? We can go to a nice hotel chain and I can wake up in no pain on a flat bed, which we have done at least 12 times in 2020. We paid $7400 for a bed I can't sleep normal in.

From going into the store to look to set up this was a great company to work with. We had no remorse when we walked out of the store after purchasing a bed and extras. The delivery process was great and the two men send to do the setup were professional, polite and spent enough time with us to make sure we knew what to do not only after they left but if there were questions in the future. Best company we have done service with since moving to California. Thank you.

I was very pleased with the gentleman that did the delivery and the installation. They were very professional. Before I received my bed I had all kinds of issues sleeping. I would be up many, many times during the night. I have much more energy because my sleep is not interrupted.

The control for my bed quit working. I explained what was occurring and the person who was helping knew exactly what the issue was. He was cordial, professional, and very helpful. I was able to order the replacement part I needed right then.

Your support person was absolutely wonderful. I was dreading the prospect of trying to sync my new control unit, but she had it fixed in less than 5 minutes! It was simple and easy to follow her directions which were delivered in clear English. I am totally impressed!

Loved the men that delivered the bed. They were professional and nice even though we were their last stop in a long day of deliveries. Also showed me how to use the app! Justin and wonderful man who was also a fireman, but I apologize I cannot remember his name (and he told me).

They were so patient with me! I think I called with three different questions before the delivery truck even arrived, but they never made me feel like a nuisance. They respected my home, my belongings, my pets, my mobility limitations and all my concerns. I couldn't have asked for a better delivery team!

The store was neat and well organized. James was professional and very knowledgeable about Sleep Number products. He took time to show me about the bed and demonstrated how it works. Purchasing one scheduling deliver was simple. No high pressure sales or upsale gimmicks. Thank you James.

Very professional and friendly. Very careful but also quick and knowledgeable. I could not have been happier with the set up. They took the time to explain the product and make sure that the bed was set up and connected. They also went to each setting to demonstrate the differences.

I had a great experience. It was fun talking to the salesman, John, about the old version of the Sleep Number Bed. We got to lay on the bed and feel the raising head of the bed and the foot. It felt GREAT...,

The associate at the store was very friendly and knowledgeable!! We are repeat buyers and would highly recommend Sleep Number to everyone we know. Ours is 11 years old and the upgrades available now are amazing! Cannot wait for our new bed to be delivered.

The gentlemen who delivered my Sleep Number were professionals! Set my bed up with efficiency, took all packaging with them! I am a happy camper and would welcome them into my home anytime which is more than I can say about this survey!

I’m pretty sure it’ll work after a tech gets here. We didn’t have our WIFI address so they couldn’t turn it on, imagine my surprise to find NO REMOTE, yep NO REMOTE. How stupid can that be? I got ahold of the store and was told that they DISCONTINUED the remote. And I thought not including one was stupid.

Your delivery man, Al and Trey, were very professional and friendly. Treated my home with respect and installed and demonstrated my new bed to my total satisfaction. They arrived on time and had completely installed the new bed within only 30 minutes. Well done, gentlemen!

Our salesperson Ted M. was very professional and qualified us accurately. Our needs were met and we are very satisfied with the overall experience. The delivery team was prompt (actually early) and professional as well. They were quick, efficient and clean. Their instructions were precise and thorough. Finally, while we've only had the bed for one night, we are happy with the rest that we had so far.

We have had a good experience with the Sleep Number team from the salesman to the delivery team. Everyone was polite and helpful and took time to make sure we were getting the bed that would work best for us.

Horrible delivery service. They rushed set up, cut an air hose while setting, never checked for leaks and left us with a leaking right side. Only lasted 1 hour then flat. Waiting 3 weeks on delivery then another 3 weeks to have someone out to repair. Luckily I easily found the leak myself and thanks to the excellent customer service for overnighting me the parts. The bed will be back up in two days. Save yourself $200.00. Do not let them set it up. There is a set up guide on the website. It’s easy.

Highly recommend your mattress for use in an RV. It is comfortable and seems to hold up well. A big advantage is its weight. Any weight saving has a big impact on traveling with 12,000 pounds of trailer behind the tow vehicle. I have talked with follow campers about your mattress.

They were very courteous, polite and did exactly what I asked him to do. I had a hard time understanding the gentleman from India. When I told him he slow down and I could understand him perfectly. They tried really hard to please me. They did a great job.

We are very content with our purchase, delivery and set up of our i8 Sleep Number mattress. Delivery was professional and friendly. Will definitely buy another Sleep Number mattress but not soon as we had our last one for 15 years.

The Technicians were nice and they explained the features of the bed. One of them indicated they was going to leave a box under the bed, but when I looked, there was no box? Is this critical to the workings of the bed? Inquiring minds want to know? Please get back to us if the item or the contents of the box upon delivery of the new beds are essential. Thank you.

Knowledgeable staff, great products, focused attention on customer experience. Amy (Monroe St. Toledo store, was very attentive, answered all our questions and gave ample opportunity for us to try the various products for comparison. The amount of accessories is a bit overwhelming on top of the decision of which bed to purchase, overall a good experience.

I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.

The delivery was conducted very professionally. Great Team. On time. Fast. Explained everything from how the bed went together, to how to operate the remote and the cell phone app. The store sales person even called to check up on how the installation went.

Lamar is an outstanding salesman. He really has his customers’ best interest at heart! I highly recommend the Quail Springs, OK store! The delivery was somewhat of a nightmare though. Delivery staff need to be trained in customer satisfaction. The guys who delivered our bed were satisfactory but the two who came back to attach the brackets were rude.

Our delivery experience was outstanding. The delivery team of Brandon and Salvador were very professional. They observe all covid protocol and even ask if we wanted them to take off their shoes Which we advised him they were OK leaving their shoes on. They came earlier than expected and the process was very quick. Not sure if they were a 3rd party company. They had Sleep number uniforms on and came in sleep number truck. Whoever they work for they need to take a page out of Brandon and Salvador's book on how to provide excellent customer service. Thank you Sleep Number and thank you Brandon and Salvador for your service.

We like the bed! Great purchase, should done it a long time ago. AWESOME!! Need to give Brandon B a bonus, He explained about bed and which bed to buy, Give him a big. A great person to talk to. GIVE HIM A BONUS. Tech showed me about bed, very respectful people. They need a bonus too.

We had a good experience by a caring knowledgeable associate. He showed us several products and let us try each of them out. He was very patient and worked with us on financing. He answered all of our questions. We appreciated the time he took with us.

Bought a 360i10 bed and base for $8,800 on 8/29/20. The motor stopped working on 9/14/21. I ordered and paid for a new motor but they can’t install it for two weeks. The head of the bed is in the up position which essentially means I can’t use my bed for two weeks. I’ve spoken to several people at Select Comfort and have only received a “too bad” response. I expected a lot more from this company. I’m very disappointed in my $8,800 bed.

The whole experience was good from the knowledgeable staff in the store to delivery and setup. Staff was polite and assisted me with getting the setup of SleepIQ. The bed is very comfortable. I will recommend it to my friends.

I was very impressed with Jonathan my salesman. He was really professional and friendly. I think the mattress and adjustable frame will be perfect. I’m looking forward to the delivery and experiencing how well my sleeping will improve. With independent bed control for myself and my wife I’m imagining we will have a lot more comfort.

I am writing to share how thoroughly impressed we have been with the customer service we have received from Adam Place in Coral Ridge Mall. Adam first spent a great deal of time answering my questions on the phone prior to our trip to Coralville. During the call, I shared with Adam that my husband and I were ultra Covid-cautious. Unbelievably, he offered to open the store for us 90 minutes early, for a private session, in order to help us to be comfortable.

I’ve owned my Sleep Number bed for over 15 years now and love it. I do have some problems with my back and my sleep number bed has been great. It keeps me balanced throughout the night and when I awake in the morning I feel so good and rested that I want to stay in bed.

I was notified of delivery early on day of delivery by a text. Followed up with a phone call advising time estimate. Another phone call 2 hours before arrival. Team was polite and professional. They explained use of remote and answered my questions to my satisfaction.

The overall cost of the bed was what we expected. There was an excellent sale going on at the time. The bed is everything we expected. Very comfy and easy to operate. The material is of high quality. The guys who installed the bed were very well mannered and efficient. They arrived on time and were very careful with the material. Overall I was impressed.

Travis ** was very skilled and efficient sales manager and made process very simple and easy to purchase what I think it’s a great product. Because of Travis‘s knowledge it made it easy to walk away and feel good about our purchase!

We are upgrading to your best bed & have had our 1st bed for the past 22 years. We are anxious to get our upgrade & staff in the Tupelo, MS store was awesome! We loved the technology that showed us our problem areas & what number would be best for each of us.

This will probably be the least amount of pressure you will ever deal with when making a purchase. The price point maybe higher than other places, but you will know exactly what you're getting and the value for it. I have never had a more pleasant purchasing experience. I brought the bed over two years ago, this was just a pillow purchase. I would strongly recommend if you are looking into a better night's sleep and great purchasing experience.

As an older unit I have been having trouble sleeping due to prior injury pain. I didn’t want a traditional mattress so I tried Sleep Number. The staff, (Mrs. **) showed all makes of beds and was patient during my two hour visit. She was personable, professional and patient. Great job!

I finally received my bed on 9/13/21. The delivery team arrived a little earlier than expected, which made me happy. Walter and Gary were very professional and polite. Walter demonstrated the bed controls. Advised me to register the warranty as soon as possible. And explained how to earn reward points. I was very happy with them.

This has been the worst purchase experience ever. Customer service is basically nonexistent. Delivery time is in excess of a month. THEY HAVE NO CONSIDERATION FOR THEIR CUSTOMERS. This has been the worst company to deal with. I would not recommend anyone do business with Sleep Number

It was a great experience from sales to delivery! The sales team was patient and helpful and the delivery team was on time, respectful and very helpful in setting up the bed and helping me get the app set up on my phone, thank you!

Delivery and setup crew were very professional, they keep me while informed calling first thing in the AM later with an update and again 15/20 min. before arrival. Asked if where they had parked was OK. They introduced themselves and asked to to check the access and the the install location. I felt that they were there for for me making sure my phone was linked and everything was operating properly and not to just slam it together and run. Great job guys!

Sleep number delivery was outstanding. Very respectful and nice. Moved my old bed downstairs with problems. Arrived on time and made swift work of this delivery. I would recommend a SleepIQ bed to everyone. I’ve been sleeping on my first sleep number bed for 17 years! I’m your best customer. I now own 3 sleep number beds.

Dear Sir or Madam, The men that delivered our Sleep Number called and said that they were running ahead of schedule and asked if they could come early. "Yes you can" we said and they were at the house in 10 minutes, which was great. They came in and moved our old Sleep number into our spare bedroom and set it up for us. Then they moved in new one and set it up. Really nice system by the way. They were very nice and professional. They set our phones up for us and explained how they worked and then set up the remotes for us. All in all it was a great experience. A really great team.

Excellent salesperson. Got to try various beds and demonstrated the various features. Very impressed with the ability to make the bed softer or harder. Also need the ability to raise my feet above my head. Disappointed in the lengthy wait for delivery until September 23.

While at store there was no sales pressure to buy any type of bed. The salesperson was very patient with me and worked with me as to what I wanted, which took several store visits. When the bed was delivered, the team was in and out of my home after setting up the bed in a short amount of time. But not before making sure I understood and knew how to operate the app on my phone for using the different modes of operation of the Sleep Number bed.

I’ve had Sleep Number mattresses for 20 to 25 years and can’t sleep on anything else now! I just bought a new bells and whistles mattress for half price on the Labor Day sale. The salespeople were very helpful and knowledgeable. Thanks, RK

Excellent customer service, attention to detail, right price. Didn’t hesitate for a second to buy this product. We had one previously and it lasted 15 years. I consider that to be the highest recommendation. And finally, we are very large people and therefore hard on beds. Enough said!

The service I received from Anastasia was spectacular. She took time with me and explained everything in detail. She ensured that every question was answered. Her demeanor made this investment decision easy. All Sleep number stores need a customer service representative like Anastasia. We are looking forward to our delivery.

Best experience I've ever had with any retailer before. Very professional both employees and manager. Loved all the people I dealt with. Very pleased. I've had a Sleep Number bed for over twenty years now and in my opinion it's the best bed on the market for the money.

I had a great experience with Sleep Number delivery and set up of our bed. They explained everything about the bed and how to get our Sleep IQ the WiFi set up and how to get the app for my phone and iPad. The set up team were very professional and answered all of our questions about everything and if we had any problems we could call Sleep Number and they would come out to fix the problem. Thank you Sleep Number for everything, The **'s.

Great store experience with a great product. We have owned a Sleep Number bed for many years and decided it was time to upgrade. We worked with Jessica C. at the Sleep Number store to decide on the right bed. She was amazing and we had a wonderful buying experience. The product sells itself; but it's nice to have someone so personable and knowledgable in the product to assure you in your choice. Worth every penny!

I really enjoyed my time at the Sleep Number store getting to know the different beds and what they would provide for comfort of my body type. The sales professional she was very knowledgeable and helpful with making sure I understood what type of bed was best for me and the benefits of purchasing a Sleep Number bed. Thank you.

Michael and Brent provided exceptional customer service. Michael helped me to try out different models and Brent provided answers to questions as well. I was able to also try different pillow options. They made the experience informative and pleasant. They are both great assets to the company and they both have a great demeanor and are very knowledgeable about the products.

This is my second Sleep Number bed. I absolutely love this bed! I have been so satisfied that not only have I purchased a second bed but I also bought one for my son. I have also referred many other people to sleep number.

My wife and I stopped by our local Sleep Number Store and couldn’t be happier with our experience and purchase process. Great customer service start to finish. We never felt like we were being sold to, rather being educated on what sleep number had to offer and what our product options were.

On my third Sleep Number bed but it won't be the last. I intend to upgrade as I age. Right now the P5 suits me fine. I tell friends who buy a mattress and in a short while complain it isn't the same anymore, they should've got a Sleep Number mattress to adjust for their comfort each night.

I have previously owned a Sleep number bed years ago and loved it but, due to some personal life changes I no longer had it. I decided after a rough year of sleep on my current store bought mattress it was time to return to a Sleep Number bed so I could sleep well again. The representative Jordan was fantastic. She answered all of my questions. Made sure everything on my order was the way it should be and assisted me with placing the order. She also made sure I had her direct number so if I had any questions at all I could contact her back personally. Hands down the best customer service experience I have had in a very long time. Thank you Jordan. I can hardly wait to get my new Sleep Number bed so, I can finally get a decent night's rest once again.

I went to return some pillows that I will never use and they told me I could return them but I wouldn’t get my money back. I’d have to buy something in the store. Which there is nothing in the store I would get. Also I bought a mattress pad and I would’ve never bought it if I knew it was so thin. I was not very happy when I left the store. Also the two guys that came to my house to set up the bed I don’t think that they got along together. Something happened in the bedroom I don’t know if the one guy stopped short and the other guy got hurt. I’m not sure but after that they were both kind of mad at each other.

I would absolutely recommend Sleep Number! The store was immaculate and the service provided there was out of this world! The two men who delivered our bed were so professional and accommodating. Amazing experience from start to finish! Thank you!

My Sleep Number delivery/setup guys exceeded all possible expectation of Quality Service! They helped adjust a very heavy 3rd party Adjustable frame and ensure that I was completely comfortable with the Apps and its compatiblities! They were just great people!

The showroom and the salesperson was very nice. So far it’s all impressive. I hope my opinion will not change after the sale, depending on warranty service, longevities of bed components, etc. So if the reviews are not positive. You should work on the Sleep Number Beds

We are old and have never had a king sized bed, much less a split King sized bed, so figuring out how to put on the sheets was difficult. To put the sheets on the corners in the middle was a physical feat. We were unable to figure out how to put the duvet on the quilts. The two sides of the quilts were different and I have never used a duvet before. I think the set up should include how to make the bed.

I was very impressed with the delivery team. They were quick, efficient and professional. They were proficient in their knowledge about the bed and gave easy to follow instructions. Sophia ** at the store has gone above and beyond in assisting us with understanding the features and answering our questions. I was very impressed with the whole culture of Sleep Number. It’s amazing to wake up and have info on circadian rhythms, sleep patterns, etc. This bed was purchased for my mom. Being able to adjust the bed via WiFi and all the other features has been an asset. Well worth it.

The Sleep number delivery team was extremely courteous, professional and knowledgeable of the product. They were exceptional in their demeanor, respectful of my residence and just a delight to do business with!! SleepNumber is to be commended for employing such wonderful men!!

The associate Mark was extremely knowledgeable and helpful. He helped us choose a great bed and is courteous without making a lot of false promises. We will definitely shop his store again and recommend it for anyone looking for a quality bed without getting ripped off.

I've owned a sleep number bed for 21 years now. I finally decided to upgrade not because the bed was a problem but because I wanted the new technology! I can't even imagine considering another bed type! This is the best way to go!

It was great and the team were efficient, careful, patiently answered our questions. They explained the use of the remote and demonstrated the workings of the bed. Also, asked if it was placed in the room properly. They were professional, and very knowledgeable. They were also personable and good natured so it was pleasant to be around them.

Delivery was excellent. They arrived 30 minutes early but call to let us know. Set up was very fast and they explained the bed and adjustable base very well. We have only slept on it for 1 night and the motion transfer seems really bad. I can feel our two chihuahuas moving around through the night. Will try a 2 inch memory foam topper to see if that lessons the motion transfer.

We had great help in finding our bed at the store. A very kind and considerate salesman and same with our delivery the men were great kind and courteous. Thoughtful in closing doors behind them And the set was quick and our first night's sleep was great.

Our bed is amazing! Very comfortable and adjustable to each person’s needs. Always keeps us cool. My husband loves setting 100 and I enjoy 30! So different but every morning we set it back to 100! Our associates were extremely accommodating and knowledgeable and friendly to work with. We have purchased several other products and are very happy with everything.

From the moment we walked in the Sleep Number store to when the Sleep Number delivery and setup professionals pulled away from our home, we couldn’t have asked for better customer service. In this day and age, good customer service is difficult to receive. The Sleep Number team provided GREAT, stress free, service from our first visit to the final delivery and setup. Thank you Sleep Number!

My mattress is 12 yrs old and I just had a new topper put on it and is perfect.. The young men that came to help me were very polite and courteous. I had two that came to help me diagnose the problem, then two more to fix the problem. I am 87 years old and I appreciate their kindness and help.. They were well trained!!! Thank you, Shirley **

Our salesperson knew the product very well. She explained all the features in great detail and asked questions to help us know which features we wanted. She had other clients in the showroom and handled each one with the same care and efficiency. She is really a big part of why I bought the bed that day.

Had a Flex Top King ILE 360 delivered and set up. Delivery persons were very nice and professional. The only issue we had was we received a confirmation email 2 days prior confirming our delivery date. The following day we received a notice they were monitoring a possible delivery disruption. Called Customer Service the night before scheduled date and they could not tell us if the bed would be delivered. Said they would call us back so we could plan our day. Never heard back leaving us in limbo.

Was told I could try Sleep Number for 100 days for free. It did not suit me, so I returned within 100 days. They still charged me $600 for delivery, mattress pad (returned but not refunded), and pillows (which I was told were free with the mattress). Will not trust a company that thinks free means $600 worth of nothing.