Sleep Number Reviews

From going into the store to look to set up this was a great company to work with. We had no remorse when we walked out of the store after purchasing a bed and extras. The delivery process was great and the two men send to do the setup were professional, polite and spent enough time with us to make sure we knew what to do not only after they left but if there were questions in the future. Best company we have done service with since moving to California. Thank you.

I was very pleased with the gentleman that did the delivery and the installation. They were very professional. Before I received my bed I had all kinds of issues sleeping. I would be up many, many times during the night. I have much more energy because my sleep is not interrupted.

The control for my bed quit working. I explained what was occurring and the person who was helping knew exactly what the issue was. He was cordial, professional, and very helpful. I was able to order the replacement part I needed right then.

Your support person was absolutely wonderful. I was dreading the prospect of trying to sync my new control unit, but she had it fixed in less than 5 minutes! It was simple and easy to follow her directions which were delivered in clear English. I am totally impressed!

Loved the men that delivered the bed. They were professional and nice even though we were their last stop in a long day of deliveries. Also showed me how to use the app! Justin and wonderful man who was also a fireman, but I apologize I cannot remember his name (and he told me).

They were so patient with me! I think I called with three different questions before the delivery truck even arrived, but they never made me feel like a nuisance. They respected my home, my belongings, my pets, my mobility limitations and all my concerns. I couldn't have asked for a better delivery team!

The store was neat and well organized. James was professional and very knowledgeable about Sleep Number products. He took time to show me about the bed and demonstrated how it works. Purchasing one scheduling deliver was simple. No high pressure sales or upsale gimmicks. Thank you James.

Very professional and friendly. Very careful but also quick and knowledgeable. I could not have been happier with the set up. They took the time to explain the product and make sure that the bed was set up and connected. They also went to each setting to demonstrate the differences.

I had a great experience. It was fun talking to the salesman, John, about the old version of the Sleep Number Bed. We got to lay on the bed and feel the raising head of the bed and the foot. It felt GREAT...,

The associate at the store was very friendly and knowledgeable!! We are repeat buyers and would highly recommend Sleep Number to everyone we know. Ours is 11 years old and the upgrades available now are amazing! Cannot wait for our new bed to be delivered.

The gentlemen who delivered my Sleep Number were professionals! Set my bed up with efficiency, took all packaging with them! I am a happy camper and would welcome them into my home anytime which is more than I can say about this survey!

I’m pretty sure it’ll work after a tech gets here. We didn’t have our WIFI address so they couldn’t turn it on, imagine my surprise to find NO REMOTE, yep NO REMOTE. How stupid can that be? I got ahold of the store and was told that they DISCONTINUED the remote. And I thought not including one was stupid.

Your delivery man, Al and Trey, were very professional and friendly. Treated my home with respect and installed and demonstrated my new bed to my total satisfaction. They arrived on time and had completely installed the new bed within only 30 minutes. Well done, gentlemen!

Our salesperson Ted M. was very professional and qualified us accurately. Our needs were met and we are very satisfied with the overall experience. The delivery team was prompt (actually early) and professional as well. They were quick, efficient and clean. Their instructions were precise and thorough. Finally, while we've only had the bed for one night, we are happy with the rest that we had so far.

We have had a good experience with the Sleep Number team from the salesman to the delivery team. Everyone was polite and helpful and took time to make sure we were getting the bed that would work best for us.

Horrible delivery service. They rushed set up, cut an air hose while setting, never checked for leaks and left us with a leaking right side. Only lasted 1 hour then flat. Waiting 3 weeks on delivery then another 3 weeks to have someone out to repair. Luckily I easily found the leak myself and thanks to the excellent customer service for overnighting me the parts. The bed will be back up in two days. Save yourself $200.00. Do not let them set it up. There is a set up guide on the website. It’s easy.

Highly recommend your mattress for use in an RV. It is comfortable and seems to hold up well. A big advantage is its weight. Any weight saving has a big impact on traveling with 12,000 pounds of trailer behind the tow vehicle. I have talked with follow campers about your mattress.

They were very courteous, polite and did exactly what I asked him to do. I had a hard time understanding the gentleman from India. When I told him he slow down and I could understand him perfectly. They tried really hard to please me. They did a great job.

We are very content with our purchase, delivery and set up of our i8 Sleep Number mattress. Delivery was professional and friendly. Will definitely buy another Sleep Number mattress but not soon as we had our last one for 15 years.

The Technicians were nice and they explained the features of the bed. One of them indicated they was going to leave a box under the bed, but when I looked, there was no box? Is this critical to the workings of the bed? Inquiring minds want to know? Please get back to us if the item or the contents of the box upon delivery of the new beds are essential. Thank you.

Knowledgeable staff, great products, focused attention on customer experience. Amy (Monroe St. Toledo store, was very attentive, answered all our questions and gave ample opportunity for us to try the various products for comparison. The amount of accessories is a bit overwhelming on top of the decision of which bed to purchase, overall a good experience.

I ordered 4 mattress from Sleep Number and I have to return because of the horrible delivery and customer services. The delivery suppose to contact me 30 min prior but called me when they arrive. I told them I will be there in 10min, but they just left when I arrive there within 5 min but they left already. I call their customer service and they refuse to return only few min away. I feel like if I have all these trouble for a simple delivery, I would experience even more issue in the future if there is issue with my mattresses. So I cancelled my entire order. I hope this help if people is considering Sleep Number Mattress.

The delivery was conducted very professionally. Great Team. On time. Fast. Explained everything from how the bed went together, to how to operate the remote and the cell phone app. The store sales person even called to check up on how the installation went.

Lamar is an outstanding salesman. He really has his customers’ best interest at heart! I highly recommend the Quail Springs, OK store! The delivery was somewhat of a nightmare though. Delivery staff need to be trained in customer satisfaction. The guys who delivered our bed were satisfactory but the two who came back to attach the brackets were rude.

Our delivery experience was outstanding. The delivery team of Brandon and Salvador were very professional. They observe all covid protocol and even ask if we wanted them to take off their shoes Which we advised him they were OK leaving their shoes on. They came earlier than expected and the process was very quick. Not sure if they were a 3rd party company. They had Sleep number uniforms on and came in sleep number truck. Whoever they work for they need to take a page out of Brandon and Salvador's book on how to provide excellent customer service. Thank you Sleep Number and thank you Brandon and Salvador for your service.

We like the bed! Great purchase, should done it a long time ago. AWESOME!! Need to give Brandon B a bonus, He explained about bed and which bed to buy, Give him a big. A great person to talk to. GIVE HIM A BONUS. Tech showed me about bed, very respectful people. They need a bonus too.

We had a good experience by a caring knowledgeable associate. He showed us several products and let us try each of them out. He was very patient and worked with us on financing. He answered all of our questions. We appreciated the time he took with us.

Bought a 360i10 bed and base for $8,800 on 8/29/20. The motor stopped working on 9/14/21. I ordered and paid for a new motor but they can’t install it for two weeks. The head of the bed is in the up position which essentially means I can’t use my bed for two weeks. I’ve spoken to several people at Select Comfort and have only received a “too bad” response. I expected a lot more from this company. I’m very disappointed in my $8,800 bed.

The whole experience was good from the knowledgeable staff in the store to delivery and setup. Staff was polite and assisted me with getting the setup of SleepIQ. The bed is very comfortable. I will recommend it to my friends.

I was very impressed with Jonathan my salesman. He was really professional and friendly. I think the mattress and adjustable frame will be perfect. I’m looking forward to the delivery and experiencing how well my sleeping will improve. With independent bed control for myself and my wife I’m imagining we will have a lot more comfort.

I am writing to share how thoroughly impressed we have been with the customer service we have received from Adam Place in Coral Ridge Mall. Adam first spent a great deal of time answering my questions on the phone prior to our trip to Coralville. During the call, I shared with Adam that my husband and I were ultra Covid-cautious. Unbelievably, he offered to open the store for us 90 minutes early, for a private session, in order to help us to be comfortable.

I’ve owned my Sleep Number bed for over 15 years now and love it. I do have some problems with my back and my sleep number bed has been great. It keeps me balanced throughout the night and when I awake in the morning I feel so good and rested that I want to stay in bed.

I was notified of delivery early on day of delivery by a text. Followed up with a phone call advising time estimate. Another phone call 2 hours before arrival. Team was polite and professional. They explained use of remote and answered my questions to my satisfaction.

The overall cost of the bed was what we expected. There was an excellent sale going on at the time. The bed is everything we expected. Very comfy and easy to operate. The material is of high quality. The guys who installed the bed were very well mannered and efficient. They arrived on time and were very careful with the material. Overall I was impressed.

Travis ** was very skilled and efficient sales manager and made process very simple and easy to purchase what I think it’s a great product. Because of Travis‘s knowledge it made it easy to walk away and feel good about our purchase!

We are upgrading to your best bed & have had our 1st bed for the past 22 years. We are anxious to get our upgrade & staff in the Tupelo, MS store was awesome! We loved the technology that showed us our problem areas & what number would be best for each of us.

This will probably be the least amount of pressure you will ever deal with when making a purchase. The price point maybe higher than other places, but you will know exactly what you're getting and the value for it. I have never had a more pleasant purchasing experience. I brought the bed over two years ago, this was just a pillow purchase. I would strongly recommend if you are looking into a better night's sleep and great purchasing experience.

As an older unit I have been having trouble sleeping due to prior injury pain. I didn’t want a traditional mattress so I tried Sleep Number. The staff, (Mrs. **) showed all makes of beds and was patient during my two hour visit. She was personable, professional and patient. Great job!

I finally received my bed on 9/13/21. The delivery team arrived a little earlier than expected, which made me happy. Walter and Gary were very professional and polite. Walter demonstrated the bed controls. Advised me to register the warranty as soon as possible. And explained how to earn reward points. I was very happy with them.

This has been the worst purchase experience ever. Customer service is basically nonexistent. Delivery time is in excess of a month. THEY HAVE NO CONSIDERATION FOR THEIR CUSTOMERS. This has been the worst company to deal with. I would not recommend anyone do business with Sleep Number

It was a great experience from sales to delivery! The sales team was patient and helpful and the delivery team was on time, respectful and very helpful in setting up the bed and helping me get the app set up on my phone, thank you!

Delivery and setup crew were very professional, they keep me while informed calling first thing in the AM later with an update and again 15/20 min. before arrival. Asked if where they had parked was OK. They introduced themselves and asked to to check the access and the the install location. I felt that they were there for for me making sure my phone was linked and everything was operating properly and not to just slam it together and run. Great job guys!

Sleep number delivery was outstanding. Very respectful and nice. Moved my old bed downstairs with problems. Arrived on time and made swift work of this delivery. I would recommend a SleepIQ bed to everyone. I’ve been sleeping on my first sleep number bed for 17 years! I’m your best customer. I now own 3 sleep number beds.

Dear Sir or Madam, The men that delivered our Sleep Number called and said that they were running ahead of schedule and asked if they could come early. "Yes you can" we said and they were at the house in 10 minutes, which was great. They came in and moved our old Sleep number into our spare bedroom and set it up for us. Then they moved in new one and set it up. Really nice system by the way. They were very nice and professional. They set our phones up for us and explained how they worked and then set up the remotes for us. All in all it was a great experience. A really great team.

Excellent salesperson. Got to try various beds and demonstrated the various features. Very impressed with the ability to make the bed softer or harder. Also need the ability to raise my feet above my head. Disappointed in the lengthy wait for delivery until September 23.

While at store there was no sales pressure to buy any type of bed. The salesperson was very patient with me and worked with me as to what I wanted, which took several store visits. When the bed was delivered, the team was in and out of my home after setting up the bed in a short amount of time. But not before making sure I understood and knew how to operate the app on my phone for using the different modes of operation of the Sleep Number bed.

I’ve had Sleep Number mattresses for 20 to 25 years and can’t sleep on anything else now! I just bought a new bells and whistles mattress for half price on the Labor Day sale. The salespeople were very helpful and knowledgeable. Thanks, RK

Excellent customer service, attention to detail, right price. Didn’t hesitate for a second to buy this product. We had one previously and it lasted 15 years. I consider that to be the highest recommendation. And finally, we are very large people and therefore hard on beds. Enough said!

The service I received from Anastasia was spectacular. She took time with me and explained everything in detail. She ensured that every question was answered. Her demeanor made this investment decision easy. All Sleep number stores need a customer service representative like Anastasia. We are looking forward to our delivery.

Best experience I've ever had with any retailer before. Very professional both employees and manager. Loved all the people I dealt with. Very pleased. I've had a Sleep Number bed for over twenty years now and in my opinion it's the best bed on the market for the money.

I had a great experience with Sleep Number delivery and set up of our bed. They explained everything about the bed and how to get our Sleep IQ the WiFi set up and how to get the app for my phone and iPad. The set up team were very professional and answered all of our questions about everything and if we had any problems we could call Sleep Number and they would come out to fix the problem. Thank you Sleep Number for everything, The **'s.

Great store experience with a great product. We have owned a Sleep Number bed for many years and decided it was time to upgrade. We worked with Jessica C. at the Sleep Number store to decide on the right bed. She was amazing and we had a wonderful buying experience. The product sells itself; but it's nice to have someone so personable and knowledgable in the product to assure you in your choice. Worth every penny!

I really enjoyed my time at the Sleep Number store getting to know the different beds and what they would provide for comfort of my body type. The sales professional she was very knowledgeable and helpful with making sure I understood what type of bed was best for me and the benefits of purchasing a Sleep Number bed. Thank you.

Michael and Brent provided exceptional customer service. Michael helped me to try out different models and Brent provided answers to questions as well. I was able to also try different pillow options. They made the experience informative and pleasant. They are both great assets to the company and they both have a great demeanor and are very knowledgeable about the products.

This is my second Sleep Number bed. I absolutely love this bed! I have been so satisfied that not only have I purchased a second bed but I also bought one for my son. I have also referred many other people to sleep number.

My wife and I stopped by our local Sleep Number Store and couldn’t be happier with our experience and purchase process. Great customer service start to finish. We never felt like we were being sold to, rather being educated on what sleep number had to offer and what our product options were.

On my third Sleep Number bed but it won't be the last. I intend to upgrade as I age. Right now the P5 suits me fine. I tell friends who buy a mattress and in a short while complain it isn't the same anymore, they should've got a Sleep Number mattress to adjust for their comfort each night.

I have previously owned a Sleep number bed years ago and loved it but, due to some personal life changes I no longer had it. I decided after a rough year of sleep on my current store bought mattress it was time to return to a Sleep Number bed so I could sleep well again. The representative Jordan was fantastic. She answered all of my questions. Made sure everything on my order was the way it should be and assisted me with placing the order. She also made sure I had her direct number so if I had any questions at all I could contact her back personally. Hands down the best customer service experience I have had in a very long time. Thank you Jordan. I can hardly wait to get my new Sleep Number bed so, I can finally get a decent night's rest once again.

I went to return some pillows that I will never use and they told me I could return them but I wouldn’t get my money back. I’d have to buy something in the store. Which there is nothing in the store I would get. Also I bought a mattress pad and I would’ve never bought it if I knew it was so thin. I was not very happy when I left the store. Also the two guys that came to my house to set up the bed I don’t think that they got along together. Something happened in the bedroom I don’t know if the one guy stopped short and the other guy got hurt. I’m not sure but after that they were both kind of mad at each other.

I would absolutely recommend Sleep Number! The store was immaculate and the service provided there was out of this world! The two men who delivered our bed were so professional and accommodating. Amazing experience from start to finish! Thank you!

My Sleep Number delivery/setup guys exceeded all possible expectation of Quality Service! They helped adjust a very heavy 3rd party Adjustable frame and ensure that I was completely comfortable with the Apps and its compatiblities! They were just great people!

The showroom and the salesperson was very nice. So far it’s all impressive. I hope my opinion will not change after the sale, depending on warranty service, longevities of bed components, etc. So if the reviews are not positive. You should work on the Sleep Number Beds

We are old and have never had a king sized bed, much less a split King sized bed, so figuring out how to put on the sheets was difficult. To put the sheets on the corners in the middle was a physical feat. We were unable to figure out how to put the duvet on the quilts. The two sides of the quilts were different and I have never used a duvet before. I think the set up should include how to make the bed.

I was very impressed with the delivery team. They were quick, efficient and professional. They were proficient in their knowledge about the bed and gave easy to follow instructions. Sophia ** at the store has gone above and beyond in assisting us with understanding the features and answering our questions. I was very impressed with the whole culture of Sleep Number. It’s amazing to wake up and have info on circadian rhythms, sleep patterns, etc. This bed was purchased for my mom. Being able to adjust the bed via WiFi and all the other features has been an asset. Well worth it.

The Sleep number delivery team was extremely courteous, professional and knowledgeable of the product. They were exceptional in their demeanor, respectful of my residence and just a delight to do business with!! SleepNumber is to be commended for employing such wonderful men!!

The associate Mark was extremely knowledgeable and helpful. He helped us choose a great bed and is courteous without making a lot of false promises. We will definitely shop his store again and recommend it for anyone looking for a quality bed without getting ripped off.

I've owned a sleep number bed for 21 years now. I finally decided to upgrade not because the bed was a problem but because I wanted the new technology! I can't even imagine considering another bed type! This is the best way to go!

It was great and the team were efficient, careful, patiently answered our questions. They explained the use of the remote and demonstrated the workings of the bed. Also, asked if it was placed in the room properly. They were professional, and very knowledgeable. They were also personable and good natured so it was pleasant to be around them.

Delivery was excellent. They arrived 30 minutes early but call to let us know. Set up was very fast and they explained the bed and adjustable base very well. We have only slept on it for 1 night and the motion transfer seems really bad. I can feel our two chihuahuas moving around through the night. Will try a 2 inch memory foam topper to see if that lessons the motion transfer.

We had great help in finding our bed at the store. A very kind and considerate salesman and same with our delivery the men were great kind and courteous. Thoughtful in closing doors behind them And the set was quick and our first night's sleep was great.

Our bed is amazing! Very comfortable and adjustable to each person’s needs. Always keeps us cool. My husband loves setting 100 and I enjoy 30! So different but every morning we set it back to 100! Our associates were extremely accommodating and knowledgeable and friendly to work with. We have purchased several other products and are very happy with everything.

From the moment we walked in the Sleep Number store to when the Sleep Number delivery and setup professionals pulled away from our home, we couldn’t have asked for better customer service. In this day and age, good customer service is difficult to receive. The Sleep Number team provided GREAT, stress free, service from our first visit to the final delivery and setup. Thank you Sleep Number!

My mattress is 12 yrs old and I just had a new topper put on it and is perfect.. The young men that came to help me were very polite and courteous. I had two that came to help me diagnose the problem, then two more to fix the problem. I am 87 years old and I appreciate their kindness and help.. They were well trained!!! Thank you, Shirley **

Our salesperson knew the product very well. She explained all the features in great detail and asked questions to help us know which features we wanted. She had other clients in the showroom and handled each one with the same care and efficiency. She is really a big part of why I bought the bed that day.

Had a Flex Top King ILE 360 delivered and set up. Delivery persons were very nice and professional. The only issue we had was we received a confirmation email 2 days prior confirming our delivery date. The following day we received a notice they were monitoring a possible delivery disruption. Called Customer Service the night before scheduled date and they could not tell us if the bed would be delivered. Said they would call us back so we could plan our day. Never heard back leaving us in limbo.

Was told I could try Sleep Number for 100 days for free. It did not suit me, so I returned within 100 days. They still charged me $600 for delivery, mattress pad (returned but not refunded), and pillows (which I was told were free with the mattress). Will not trust a company that thinks free means $600 worth of nothing.

Very helpful and knowledgeable and friendly. Can’t wait to get our new bed. Was shown and explained several different beds and benefits of each one. Was told about all the bases and extra options that are available like the heating and cooling mats. Overall a great experience and not pushy at all. Would recommend!

Great customer service. Definitely would recommend Sleep number to my friends and other. I cannot wait to get my two pillows. Hope I will not be disappointed. Please stop for a short visit in their store and I guarantee you will love the atmosphere.

Delivery team did a great job and we are very pleased with our purchase. Would definitely recommend the product. Pleasure dealing with such a professional company. Product exceeds all expectations, This is the second time we have had a Sleep Number bed.

This is my first time experiencing the Sleep Number beds and I’m very impressed by the technology, comfort and service. I think everyone should have one of these beds. I Can not wait to my bed is delivered. We’re ready to enjoy new sleep.

The Delivery men were professional, knowledgeable, courteous and friendly. I was very satisfied with the entire process. They arrive at the designated time and took great care of my property. When the set-up was complete, they demonstrated the product both on my cell phone and the remote control carefully being certain I had a clear understanding.

Very knowledgeable and a great bed buying experience. Would definitely recommend a friend to head to Longview and check out the Sleep number store and will go back for a few accessories later to go with our new bed. Even though it is a bit of a trip from Atlanta Texas it is worth the experience to get a bed.

My box spring was left at my garbage, I live in a senior home, any big furniture left out by the garbage has to get pre approval. I was under the impression that my mattress and box spring would be taken. Only my mattress was.

The delivery guys were very polite, and knowledgeable of product. They cleaned up after themselves, and listened to my concerns. I would highly refer to friends and family. From Dylan in the store to the delivery guys arriving on time. Had an Great experience.

Best overall bed buying experience in my 67 years. Paul, the salesperson was friendly knowledgeable and encouraged me to try all the beds. After picking a mid priced bed, there was no pressure to buy a more expensive one. I'm really looking forward to the last bed I will ever buy.

I was impressed with the team who delivered our mattress. They were both wearing masks, which we appreciated. They were both very professional. This is our second Sleep Number mattress. We not only came back for the quality and comfort, but for the service. Thank you.

The Sleep number setup team was professional and very informative with information pertaining to the bed and its function. We also received calls from the sales team confirming our receipt and delivery of the bed. The coordination of the sleep number team has been a beautiful experience.

I had bought a head board with my bed and I am not happy that they did not take the old head board and frame away when I was assured when I bought the head board they they would take away all my old head board and frame. They didn’t even want to help me bring it downstairs to my garage. Not a happy camper.

The delivery team called and let me know they were on their way EARLIER than I expected them and I was actually DELIGHTED! It did not take them the allotted 3 hour window to arrive, set-up and complete the process. I LOVE my bed :-).

These guys were clean, courteous, professional and helpful to a very high degree. All was explained about the bed, remote, and APP to our satisfaction. We were encouraged to watch the full installation, build and completion of our bed. KUDOS!

We purchased a new Sleep Number bed from East Chase Montgomery. Our sales person Lativia was extremely helpful and very professional. She was so helpful with all our questions. Everything was very detailed and she has so many suggestions for us.

The whole process from store viewing, purchasing to delivery and set up was very good. Everyone was very polite, courteous, respectful. They do a very good job on showing and explaining to you how the bed functions and the options you have. I highly recommend sleep number store in Coralville Iowa at the mall.

Noah, the lead delivery person, was not only professional, but also mature, gentlemanly, thoughtful, and kind in his manner. His assistant Chris was also well-mannered and a hard worker. They were fast and efficient yet careful. Noah explained everything and answered all our questions. Thank you for sending this particular team to set up and introduce us to our new Sleep Number bed! Many thanks to Noah and Chris. We could not recommend them more highly!!

Sleep Number is awesome! I love the variety in the mattress tops and the subtle differences of each. There is a lot of variability which makes it seem like it's customized just for me. We picked a classic series bed but it still has the smart technology, however it's in our price range. I can't wait until my bed is delivered.

Not remotely happy with policies regarding change in order, refund and return policies which is making my rethink my entire order. First it is ridiculous that I can't change my order at the store level and had to call customer service and be on hold forever. Customer service rep was very polite and tried to be helpful but his hands seemed tied also.

From start to finish we have had a wonderful experience! Sales Rep, Matt at Eastgate OH was superb! Delivery drivers excellent! And even a call I made to Customer Service with Rep Kathy was so wonderful! We love our i8 bed and sheets so much! First night of sleep was heavenly! Thank you Sleep Number for your professionalism and superb team members!!

Sleep Number bed Flextop King i8360 smart bed, and Flextop King 360 FlexFit2. 360 Remote FlexFit 2 and 3, 12 button. We like the remote control because it works on the iPhone as well as the remote. We also the light feature under the bed.

Our Sleep Number setup went very smooth. The two man crew arrived right on time and kept us updated during their arrival time to our house. When they arrived they were very professional and set up the bed in no time at all. They made sure to go through every step to make sure all our questions were answered. They were very thorough. They were sure to clean up everything. Our first night sleep was amazing and we would recommend this bed to anyone.

I would like to thank two people who helped me resolve the issues I had with my bed. Thanks to Sonjia who helped buy Jahmia who walked me through the factory reset. She was very patient and respectful. She made me feel confident in doing the reset. Special thanks to both of these ladies. I hope they are recognized for a job they both know very well.

I will say I was truly excited about getting our i8 from Sleep Number. The sales team at the store was tremendous. Things went sharply downhill from there. Non-existent communication - broken equipment when delivered - changes in dates without communicating (and the date changed to is not acceptable). The bed is being returned, and I'm even having an extremely difficult time doing that, resulting in refund delays. Never before have I been as dissatisfied after receiving a product, and not merely because of the product, but because of the company behind the product.

Customer Service is Horrible, I ordered and i10 with the Flex 3 Base and over $1000 in bedding back in the month of July for a total of over $12K for the whole deal. I received an install date for August 11 and received emails and text messages confirming the install date on August 11 between 12-4PM. So, I scheduled a vacation day at work which is tough to get right now, but it was given to me. On August 10 I received a call from the home installation team say that they would be arriving the next day between 4:30-8:30PM to deliver and install the bed. This really infuriated me considering I took the day off for the install.

I purchased from the Waterford, CT store in February 2021. The pump is not working correctly so I was given a troubleshoot number. My bed was fully deflated and the person on the other line said your account shows it is 100% inflated. After going through with her and checking hoses which I had already done she determined I need a new pump. The pump won't arrive for 2 weeks and I then have to wait until Sept. 7th for someone to come here to plug in new pump. I have to now wait 1 month for my bed to be fixed. Luckily I have another bed. When the person on the line knew I wasn't happy and I wanted to return my bed, she explained I was past my 100 days and if I wasn't happy I could sell my bed.

I needed help sinc the remote with the pump. The remote hadn’t been used in several years. After an illness and weight gain I needed to adjust the right side of the bed. I’m so comfortable now with my new settings. I love my Sleep Number bed! Thank you for all your help!

Very professional and helpful sales people. Looking forward to getting our second Sleep Number bed. Highly recommend this company. They answer your questions both at the store and if you have any additional after you leave, they are just as helpful and courteous when you contact them later. This kind of service and, of course, the wonderful beds keep us coming back to purchase additional beds.

Service representative was better than excellent. She solved my problem with a knowledgeable answer and waited for me to do it. It is still working perfectly. Thank you. I have recommended Sleep Number beds to all my friends. Thank you again.

I was extremely pleased with the professional and courteous delivery! The delivery was on time and met all expectations. I Highly recommend the Sleep Number bed as the bed is very comfortable and easily adjusted based on my nightly comfort needs. Very pleased with the purchase.

We ordered our bed on June 24. It was to be delivered, finally, this afternoon. We were just notified that there will be a delay/emergency and the first available appt was Aug 24. This was right after we moved our old mattress set to another room. So far, I am not too happy with your service.

Please - anyone suffering of pain when you wake up try out a Sleep Number bed! You have to go to the new one in Burnsville- Patty is the best and is very knowledgeable. Can’t wait to have good quality sleep!

Sleep Number bed gave me a great night sleep. Very comfortable. I was surprised how sound I slept and a woke feeling better than ever. This is a great bed. Everyone should have one. Your rest a td night is important and this bed provides a comfortable good night sleep.

We recently purchased the Sleep Number i10 flex top king, Flexfit 3 base, mattress protector, pillows and sheets. Our salesperson, Brittany was so helpful, friendly and mostly knowledgeable of all the products. We can’t wait to receive our new bed!!

We came to get a new pillow for my wife. After several different pillows decided on the ComfortFit Classic, Standard Pillow. The whole process was seamless with your sales associate making us feel like we were his complete focus. Thanks for a great sales experience.

My wife and I bought a P5 in June with a delivery date of July 30th between 10-2. On the day of delivery the bed did not come by 2, so I called Sleep Number. I was told the delivery company was running late and will be at my property by 2:45 (this was not conveyed to me via the app or the text messaging service). 2:45 came and went, so I called back...I was told the delivery company will be out by 3:15 PM. At 3:45 PM I called back and was sent over to the SleepNumber "recovery team," where I was bounced around and on hold off and one until 4:30 PM, at which point I was told the bed would arrive at 6 PM...Guess what happened at 6 PM? Needless to say, if you are expecting a competent logistical experience from SleepNumber....don't. If you live in Philadelphia, I recommend staying away from SleepNumber, you'll waste a day waiting for an overpriced air mattress, that may or may not come.

We are going to order a new bed. Just about a month away from being ready. We are returning customers. The other bed we have is 13 years old, and one that plugs into the wall.... It's still a great bed and will stay in our 5th wheeler.

Great delivery team, very helpful. Took away our 18 year old sleep number bed and installed our new power frame and mattress. They were very helpful showing how to operate the remote and setting up our phones. They also took away all the packaging material.

I'm very happy with my i8 360 flex fit smartbed. The delivery and set up went smoothly. They were very friendly and professional. They were on time and cleaned up after themselves. They also answered any questions I had. I also got a curved pillow and have ordered another one.

I wanted to buy a Sleep Number bed but there wasn't enough on my card to get mattress and base. Karen ** told me to get the mattress first and then get the base after I pay that down. That way I can still enjoy a good night sleep. She was kind, informative and likeable. I ordered the mattress and I'm waiting on its arrival.

Our technicians were both highly experienced, helpful and respectful. They arrived on time and cleaned up after their work. I will recommend them and Sleep Number!! Thank you for hiring exceptional personnel. The mattress is also amazing. Best sleep ever now!!

STAY AWAY FROM THE BED, STAY AWAY FROM THE COMPANY!

I have a Sleep Number bed now and have loved it. I know after 16 years it has improved even more. I look forward to getting my new one delivered. My biggest complaint is that it I have to wait 2 weeks for delivery. Thank you for having such a nice salesperson. His name was Jeffrey. Nice, knowledgeable and personable man.

Got great customer service from the Sherman Sleep Number store. There were several issues with my order, all of which were cheerfully resolved, without question. I can recommend the Sherman Sleep Number store to anyone looking for an adjustable bed.

To be fair your staff is well knowledgeable about the SleepIQ. Very nice to help us, and I appreciate the way they handled everything. We ended up purchasing one, with pillows and sheets and I can’t wait till we receive the bed.

I have escalated this order multiple times and I have left another message today for someone to escalate. I have been without a bed for 3+ weeks because you have not been able to deliver to me a replacement air chamber. I received the replacement pump but I cannot test to see if it works without an air chamber so the 30 day warranty is expiring on the pump. I can't believe I am paying for these parts. Bad, bad customer support. I have asked today to either have the chamber shipped to me ASAP or what I need to do to get you to buy this bed back. This is one of your most expensive specialty beds and I cannot believe this is the treatment I am receiving.

A very pleasant experience with the folks at the store, very knowledgeable about their product and answered all our questions. So we bought a bed. We can't wait for them to deliver it and start using it and getting a good nite's rest.

We were greeted by Miss Katie **. Katie was very informative on the Sleep Number bed. We had been wanting to buy a Sleep Number for a while. We were waited on within 30 minutes or less. Thank You Miss Katie **. Bethany And George

Baltimore with our bed. Retry We had great experience at the Sleep Number store. To the very helpful sales rep., we were able to pick out the best bed for us. Thanks. I was surprised how expensive the beds were at first. However the sales rep. spent several hours going over all the benefits of owning a sleep number bed versus purchasing a bed from another store.

From the store to the in home delivery, everything was amazing. The customer service rep was very attentive and listened to help us find the perfect bed. The two delivery gentlemen were very professional and helpful. The bed is amazing. Haven’t slept so comfortable in years. I would recommend a Sleep number for many reasons.

We are so impressed with Sleep Number - the quality and technology has come a long way since we bought the Sleep Number RV mattress and we thought it was great then! From the salesman to the delivery & set-up guys, everything was perfect.

Best sleep, management helpful in Greensburg. Delivery men performed. Was on time, professionally setup quickly, had masks on, boot coverings, and helped my wife and I with the Sleep Number app. Explained everything. Thank you for all the hard work and time.

Our new Queen Dual P 5 360 Smart Bed convinced us that it was the one to purchase along with the 360 integrated Base because of its potentially long life as attested to by our son who let us try out their 25 year old Sleep Number Queen. The 100 day “in home trial time” is generous. The app that controls it is user friendly and impressive. The $699 discount was generous.

I just ordered my new Sleep Number 360 smart bed and can not wait till I get it! The store manager and associates were all very helpful and friendly. They made the experience extremely painless and uncomplicated. I would definitely recommend sleep number and particularly this store (10988 York PA) to my friends and family.

My only issue was they forgot to remove a portion of the previous air pump and I had to dispose of it on my own.. Sorta and if they weren't paying a lot of attention and explaining the remote to me was rather Weak and Undetailed... Otherwise all was good.

Everything went great! On time professional. They said it would take up to 2 hours to install. It took probably 45 minutes or less. I am enjoying my new mattress very much. Sleeping a lot better now. I found my sleep number to be 45.

Our experience at this Sleep Number store was very satisfactory. Both the manager, Monique and the salesperson, Carlos who helped us that day were very professional, friendly, very patient and willing to help us. Even though our plans were just to go look at mattresses, we ended up buying one just because of their customer service! That says it all!

On time and courteous! I couldn't have asked for more! My delivery team answered all of my questions, and gave me the time to vacuum where my old bed had been. After they set up my lovely new bed, my remote was explained in detail. I certainly appreciate their service and would recommend Sleep Number to everyone! Plus they took all the packaging with them! Thank you both!

I purchased a bed, sheet set and mattress protector back in May. Was initially advised that the sheets would arrive within 2 weeks and the bed would be delivered at the end of June. Although I have received the bed, I have yet to get the sheets/mattress topper despite my multiple calls and emails to get this resolved. I am purely just trying to return the bed because I have run out of patience purchasing a $8,500 bed I cannot use (it is a split top so I have to use the SN sheets). Now SN is trying to bag me for pick up fees and the cost of the base highlighting that was in the contract I signed. As far as I am concerned, SN did not fulfill the contract I signed so the entire thing becomes null and void. I would not recommend, the cost alone is not worth this level of hassle.

Very knowledgeable, efficient, considerate, helpful delivery people. They called to advise of delivery time twice and texted me. They anticipated my needed questions for use of product. They helped with the Sleep Number app. Also explained the warranty and the two ways to register it. Delivery people were very neat, did great cleanup, wore masks and footies.

Buyer beware. My order was placed and paid for on 5/1/2021, delivery scheduled 5/20/2021. Delivery was rescheduled at my request for 6/4/2021. Text was received on 6/2 reminding me of 6/4 delivery between noon and 4 pm. Email received at 10:00 am on 6/4 telling me delivery was now scheduled for 7/27/2021. No explanation provided. A call to customer service resulted in a representative saying there was an inventory problem and item is not available for 54 days.

I spent about 5 hours researching bed frames, for a bed frame we didn't need. We had some miscommunication with Ian, leading us to believe that the Sleep number bed fits into our existing frame. So, we spent time getting a new frame. putting it together, moving our old bed into another room. When the installers got here, they took apart our old headboard, and moved the old bedframe to another room, which was super nice of them. Then, we had to take apart the new bedframe we bought, repackage it, and send it back. All of this could have been avoided if we knew the sleep number bed stands on its own. Now, if we want our old headboard attached to the sleep number bed, we have to buy brackets?? I just spent 200+ on sheets. Not really happy with how this all panned out.

I just purchased a Sleep Number bed queen size and the flex base and mattress cover and remote control. I know we will love our new bed. The salesperson Reid at our local Sleep Number bed location was very helpful and help us figure out exactly what we would need to get a great night sleep. I know we will love it.

Great sales staff. Friendly and knowledgeable. Greg ** made us feel special.The store is well designed, neat and clean. We learned a great deal about the Sleep Number products and feel comfortable that our decision to purchase another Sleep Number bed is a sound one.

Personnel called the morning of the delivery to let me know when they would arrive. When they did arrive, they were professional, rapid in set up, cleaned up completely and demonstrated the bed's function so that had a clear understanding of how to operate and use the information provided by the bed.

Our delivery date never varied from the moment we were told what it would be after purchasing the mattress and frame. We were kept up to date with delivery plans, and it occurred exactly when it was supposed to. The installers were respectful, pleasant, professional, and efficient. In brief, they were delightful. Everything went perfectly.

Pleased with the process of finding the right bed for me. Kendra was very knowledgeable and was patient when answering my questions. Can’t wait till my bed is delivered and can begin having a good night's sleep. Thanks Kendra for all your help.

Paid over $8,000 for this amazing bed and it deflated, they sent a new mattress right away, however the WARRANTY WORK IS TERRIBLE, SLEEP NUMBER IS MAKING ME WAIT 30 DAYS BEFORE THEY CAN GET ANYONE OUT TO ME, even spoke with management that apparently has no pull, however they must of said over 10 times, they were very sorry, ugh - super disappointed in Sleep Number - CANNOT RECOMMEND THIS COMPANY.

Helps with lumbar pain. I bought this two years ago for my husband and me. He has severe arthritis in his back and shoulders and I have bulging discs in my lower back. It made a huge difference for us, taking the pressure off our spines. My husband can now wake up without being in agony.

Our Sleep Number salesman was extremely professional, personable, and patient. Our experience was outstanding and low pressure. He listened to all of our questions and even probed for additional information to ensure we would be able to make the best decision possible for our needs. We'd recommend them to anyone.

The Crew kept us informed of arrival time via text and phone calls Delivered as promised, set up with no mess left behind and removed old mattress. Explained operation and paired with phone as needed. Other than shipping delays the process was easy.

I am a very satisfied customer. I was not able to be present when my mattress was delivered because I was in the hospital having surgery. I asked if someone could come to my home and show me how to work the remote and check out the size of the mattress because I have an electric bed. The the mattress that was delivered was shorter in length than my bed. The customer service person was very nice and told me that they will send someone over to help me with the remote and the size of my bed on June 29th.

One of the best mattress' I've ever owned. BUT the cost for things like a mattress covering is VERY expensive. Had I known what additional items would have cost @ the time of my purchase, I might have reconsidered purchasing!

Very professional and personable during his introduction and Mike thoroughly explained how we would determine which mattress would be the best for me and I tried several by laying on each one and the one I really liked was P5 as I had 2 hips replaced in 2017 and I needed a lot of support for my hips and back and got that with a setting of 30. So that is what I will use for now.