Sleep Number Reviews

This is my first time experiencing the Sleep Number beds and I’m very impressed by the technology, comfort and service. I think everyone should have one of these beds. I Can not wait to my bed is delivered. We’re ready to enjoy new sleep.

The Delivery men were professional, knowledgeable, courteous and friendly. I was very satisfied with the entire process. They arrive at the designated time and took great care of my property. When the set-up was complete, they demonstrated the product both on my cell phone and the remote control carefully being certain I had a clear understanding.

Very knowledgeable and a great bed buying experience. Would definitely recommend a friend to head to Longview and check out the Sleep number store and will go back for a few accessories later to go with our new bed. Even though it is a bit of a trip from Atlanta Texas it is worth the experience to get a bed.

My box spring was left at my garbage, I live in a senior home, any big furniture left out by the garbage has to get pre approval. I was under the impression that my mattress and box spring would be taken. Only my mattress was.

The delivery guys were very polite, and knowledgeable of product. They cleaned up after themselves, and listened to my concerns. I would highly refer to friends and family. From Dylan in the store to the delivery guys arriving on time. Had an Great experience.

Best overall bed buying experience in my 67 years. Paul, the salesperson was friendly knowledgeable and encouraged me to try all the beds. After picking a mid priced bed, there was no pressure to buy a more expensive one. I'm really looking forward to the last bed I will ever buy.

I was impressed with the team who delivered our mattress. They were both wearing masks, which we appreciated. They were both very professional. This is our second Sleep Number mattress. We not only came back for the quality and comfort, but for the service. Thank you.

The Sleep number setup team was professional and very informative with information pertaining to the bed and its function. We also received calls from the sales team confirming our receipt and delivery of the bed. The coordination of the sleep number team has been a beautiful experience.

I had bought a head board with my bed and I am not happy that they did not take the old head board and frame away when I was assured when I bought the head board they they would take away all my old head board and frame. They didn’t even want to help me bring it downstairs to my garage. Not a happy camper.

The delivery team called and let me know they were on their way EARLIER than I expected them and I was actually DELIGHTED! It did not take them the allotted 3 hour window to arrive, set-up and complete the process. I LOVE my bed :-).

These guys were clean, courteous, professional and helpful to a very high degree. All was explained about the bed, remote, and APP to our satisfaction. We were encouraged to watch the full installation, build and completion of our bed. KUDOS!

We purchased a new Sleep Number bed from East Chase Montgomery. Our sales person Lativia was extremely helpful and very professional. She was so helpful with all our questions. Everything was very detailed and she has so many suggestions for us.

The whole process from store viewing, purchasing to delivery and set up was very good. Everyone was very polite, courteous, respectful. They do a very good job on showing and explaining to you how the bed functions and the options you have. I highly recommend sleep number store in Coralville Iowa at the mall.

Noah, the lead delivery person, was not only professional, but also mature, gentlemanly, thoughtful, and kind in his manner. His assistant Chris was also well-mannered and a hard worker. They were fast and efficient yet careful. Noah explained everything and answered all our questions. Thank you for sending this particular team to set up and introduce us to our new Sleep Number bed! Many thanks to Noah and Chris. We could not recommend them more highly!!

Sleep Number is awesome! I love the variety in the mattress tops and the subtle differences of each. There is a lot of variability which makes it seem like it's customized just for me. We picked a classic series bed but it still has the smart technology, however it's in our price range. I can't wait until my bed is delivered.

Not remotely happy with policies regarding change in order, refund and return policies which is making my rethink my entire order. First it is ridiculous that I can't change my order at the store level and had to call customer service and be on hold forever. Customer service rep was very polite and tried to be helpful but his hands seemed tied also.

From start to finish we have had a wonderful experience! Sales Rep, Matt at Eastgate OH was superb! Delivery drivers excellent! And even a call I made to Customer Service with Rep Kathy was so wonderful! We love our i8 bed and sheets so much! First night of sleep was heavenly! Thank you Sleep Number for your professionalism and superb team members!!

Sleep Number bed Flextop King i8360 smart bed, and Flextop King 360 FlexFit2. 360 Remote FlexFit 2 and 3, 12 button. We like the remote control because it works on the iPhone as well as the remote. We also the light feature under the bed.

Our Sleep Number setup went very smooth. The two man crew arrived right on time and kept us updated during their arrival time to our house. When they arrived they were very professional and set up the bed in no time at all. They made sure to go through every step to make sure all our questions were answered. They were very thorough. They were sure to clean up everything. Our first night sleep was amazing and we would recommend this bed to anyone.

I would like to thank two people who helped me resolve the issues I had with my bed. Thanks to Sonjia who helped buy Jahmia who walked me through the factory reset. She was very patient and respectful. She made me feel confident in doing the reset. Special thanks to both of these ladies. I hope they are recognized for a job they both know very well.

I will say I was truly excited about getting our i8 from Sleep Number. The sales team at the store was tremendous. Things went sharply downhill from there. Non-existent communication - broken equipment when delivered - changes in dates without communicating (and the date changed to is not acceptable). The bed is being returned, and I'm even having an extremely difficult time doing that, resulting in refund delays. Never before have I been as dissatisfied after receiving a product, and not merely because of the product, but because of the company behind the product.

Customer Service is Horrible, I ordered and i10 with the Flex 3 Base and over $1000 in bedding back in the month of July for a total of over $12K for the whole deal. I received an install date for August 11 and received emails and text messages confirming the install date on August 11 between 12-4PM. So, I scheduled a vacation day at work which is tough to get right now, but it was given to me. On August 10 I received a call from the home installation team say that they would be arriving the next day between 4:30-8:30PM to deliver and install the bed. This really infuriated me considering I took the day off for the install.

I purchased from the Waterford, CT store in February 2021. The pump is not working correctly so I was given a troubleshoot number. My bed was fully deflated and the person on the other line said your account shows it is 100% inflated. After going through with her and checking hoses which I had already done she determined I need a new pump. The pump won't arrive for 2 weeks and I then have to wait until Sept. 7th for someone to come here to plug in new pump. I have to now wait 1 month for my bed to be fixed. Luckily I have another bed. When the person on the line knew I wasn't happy and I wanted to return my bed, she explained I was past my 100 days and if I wasn't happy I could sell my bed.

I needed help sinc the remote with the pump. The remote hadn’t been used in several years. After an illness and weight gain I needed to adjust the right side of the bed. I’m so comfortable now with my new settings. I love my Sleep Number bed! Thank you for all your help!

Very professional and helpful sales people. Looking forward to getting our second Sleep Number bed. Highly recommend this company. They answer your questions both at the store and if you have any additional after you leave, they are just as helpful and courteous when you contact them later. This kind of service and, of course, the wonderful beds keep us coming back to purchase additional beds.

Service representative was better than excellent. She solved my problem with a knowledgeable answer and waited for me to do it. It is still working perfectly. Thank you. I have recommended Sleep Number beds to all my friends. Thank you again.

I was extremely pleased with the professional and courteous delivery! The delivery was on time and met all expectations. I Highly recommend the Sleep Number bed as the bed is very comfortable and easily adjusted based on my nightly comfort needs. Very pleased with the purchase.

We ordered our bed on June 24. It was to be delivered, finally, this afternoon. We were just notified that there will be a delay/emergency and the first available appt was Aug 24. This was right after we moved our old mattress set to another room. So far, I am not too happy with your service.

Please - anyone suffering of pain when you wake up try out a Sleep Number bed! You have to go to the new one in Burnsville- Patty is the best and is very knowledgeable. Can’t wait to have good quality sleep!

Sleep Number bed gave me a great night sleep. Very comfortable. I was surprised how sound I slept and a woke feeling better than ever. This is a great bed. Everyone should have one. Your rest a td night is important and this bed provides a comfortable good night sleep.

We recently purchased the Sleep Number i10 flex top king, Flexfit 3 base, mattress protector, pillows and sheets. Our salesperson, Brittany was so helpful, friendly and mostly knowledgeable of all the products. We can’t wait to receive our new bed!!

We came to get a new pillow for my wife. After several different pillows decided on the ComfortFit Classic, Standard Pillow. The whole process was seamless with your sales associate making us feel like we were his complete focus. Thanks for a great sales experience.

My wife and I bought a P5 in June with a delivery date of July 30th between 10-2. On the day of delivery the bed did not come by 2, so I called Sleep Number. I was told the delivery company was running late and will be at my property by 2:45 (this was not conveyed to me via the app or the text messaging service). 2:45 came and went, so I called back...I was told the delivery company will be out by 3:15 PM. At 3:45 PM I called back and was sent over to the SleepNumber "recovery team," where I was bounced around and on hold off and one until 4:30 PM, at which point I was told the bed would arrive at 6 PM...Guess what happened at 6 PM? Needless to say, if you are expecting a competent logistical experience from SleepNumber....don't. If you live in Philadelphia, I recommend staying away from SleepNumber, you'll waste a day waiting for an overpriced air mattress, that may or may not come.

We are going to order a new bed. Just about a month away from being ready. We are returning customers. The other bed we have is 13 years old, and one that plugs into the wall.... It's still a great bed and will stay in our 5th wheeler.

Great delivery team, very helpful. Took away our 18 year old sleep number bed and installed our new power frame and mattress. They were very helpful showing how to operate the remote and setting up our phones. They also took away all the packaging material.

I'm very happy with my i8 360 flex fit smartbed. The delivery and set up went smoothly. They were very friendly and professional. They were on time and cleaned up after themselves. They also answered any questions I had. I also got a curved pillow and have ordered another one.

I wanted to buy a Sleep Number bed but there wasn't enough on my card to get mattress and base. Karen ** told me to get the mattress first and then get the base after I pay that down. That way I can still enjoy a good night sleep. She was kind, informative and likeable. I ordered the mattress and I'm waiting on its arrival.

Our technicians were both highly experienced, helpful and respectful. They arrived on time and cleaned up after their work. I will recommend them and Sleep Number!! Thank you for hiring exceptional personnel. The mattress is also amazing. Best sleep ever now!!

STAY AWAY FROM THE BED, STAY AWAY FROM THE COMPANY!

I have a Sleep Number bed now and have loved it. I know after 16 years it has improved even more. I look forward to getting my new one delivered. My biggest complaint is that it I have to wait 2 weeks for delivery. Thank you for having such a nice salesperson. His name was Jeffrey. Nice, knowledgeable and personable man.

Got great customer service from the Sherman Sleep Number store. There were several issues with my order, all of which were cheerfully resolved, without question. I can recommend the Sherman Sleep Number store to anyone looking for an adjustable bed.

To be fair your staff is well knowledgeable about the SleepIQ. Very nice to help us, and I appreciate the way they handled everything. We ended up purchasing one, with pillows and sheets and I can’t wait till we receive the bed.

I have escalated this order multiple times and I have left another message today for someone to escalate. I have been without a bed for 3+ weeks because you have not been able to deliver to me a replacement air chamber. I received the replacement pump but I cannot test to see if it works without an air chamber so the 30 day warranty is expiring on the pump. I can't believe I am paying for these parts. Bad, bad customer support. I have asked today to either have the chamber shipped to me ASAP or what I need to do to get you to buy this bed back. This is one of your most expensive specialty beds and I cannot believe this is the treatment I am receiving.

A very pleasant experience with the folks at the store, very knowledgeable about their product and answered all our questions. So we bought a bed. We can't wait for them to deliver it and start using it and getting a good nite's rest.

We were greeted by Miss Katie **. Katie was very informative on the Sleep Number bed. We had been wanting to buy a Sleep Number for a while. We were waited on within 30 minutes or less. Thank You Miss Katie **. Bethany And George

Baltimore with our bed. Retry We had great experience at the Sleep Number store. To the very helpful sales rep., we were able to pick out the best bed for us. Thanks. I was surprised how expensive the beds were at first. However the sales rep. spent several hours going over all the benefits of owning a sleep number bed versus purchasing a bed from another store.

From the store to the in home delivery, everything was amazing. The customer service rep was very attentive and listened to help us find the perfect bed. The two delivery gentlemen were very professional and helpful. The bed is amazing. Haven’t slept so comfortable in years. I would recommend a Sleep number for many reasons.

We are so impressed with Sleep Number - the quality and technology has come a long way since we bought the Sleep Number RV mattress and we thought it was great then! From the salesman to the delivery & set-up guys, everything was perfect.

Best sleep, management helpful in Greensburg. Delivery men performed. Was on time, professionally setup quickly, had masks on, boot coverings, and helped my wife and I with the Sleep Number app. Explained everything. Thank you for all the hard work and time.

Our new Queen Dual P 5 360 Smart Bed convinced us that it was the one to purchase along with the 360 integrated Base because of its potentially long life as attested to by our son who let us try out their 25 year old Sleep Number Queen. The 100 day “in home trial time” is generous. The app that controls it is user friendly and impressive. The $699 discount was generous.

I just ordered my new Sleep Number 360 smart bed and can not wait till I get it! The store manager and associates were all very helpful and friendly. They made the experience extremely painless and uncomplicated. I would definitely recommend sleep number and particularly this store (10988 York PA) to my friends and family.

My only issue was they forgot to remove a portion of the previous air pump and I had to dispose of it on my own.. Sorta and if they weren't paying a lot of attention and explaining the remote to me was rather Weak and Undetailed... Otherwise all was good.

Everything went great! On time professional. They said it would take up to 2 hours to install. It took probably 45 minutes or less. I am enjoying my new mattress very much. Sleeping a lot better now. I found my sleep number to be 45.

Our experience at this Sleep Number store was very satisfactory. Both the manager, Monique and the salesperson, Carlos who helped us that day were very professional, friendly, very patient and willing to help us. Even though our plans were just to go look at mattresses, we ended up buying one just because of their customer service! That says it all!

On time and courteous! I couldn't have asked for more! My delivery team answered all of my questions, and gave me the time to vacuum where my old bed had been. After they set up my lovely new bed, my remote was explained in detail. I certainly appreciate their service and would recommend Sleep Number to everyone! Plus they took all the packaging with them! Thank you both!

I purchased a bed, sheet set and mattress protector back in May. Was initially advised that the sheets would arrive within 2 weeks and the bed would be delivered at the end of June. Although I have received the bed, I have yet to get the sheets/mattress topper despite my multiple calls and emails to get this resolved. I am purely just trying to return the bed because I have run out of patience purchasing a $8,500 bed I cannot use (it is a split top so I have to use the SN sheets). Now SN is trying to bag me for pick up fees and the cost of the base highlighting that was in the contract I signed. As far as I am concerned, SN did not fulfill the contract I signed so the entire thing becomes null and void. I would not recommend, the cost alone is not worth this level of hassle.

Very knowledgeable, efficient, considerate, helpful delivery people. They called to advise of delivery time twice and texted me. They anticipated my needed questions for use of product. They helped with the Sleep Number app. Also explained the warranty and the two ways to register it. Delivery people were very neat, did great cleanup, wore masks and footies.

Buyer beware. My order was placed and paid for on 5/1/2021, delivery scheduled 5/20/2021. Delivery was rescheduled at my request for 6/4/2021. Text was received on 6/2 reminding me of 6/4 delivery between noon and 4 pm. Email received at 10:00 am on 6/4 telling me delivery was now scheduled for 7/27/2021. No explanation provided. A call to customer service resulted in a representative saying there was an inventory problem and item is not available for 54 days.

I spent about 5 hours researching bed frames, for a bed frame we didn't need. We had some miscommunication with Ian, leading us to believe that the Sleep number bed fits into our existing frame. So, we spent time getting a new frame. putting it together, moving our old bed into another room. When the installers got here, they took apart our old headboard, and moved the old bedframe to another room, which was super nice of them. Then, we had to take apart the new bedframe we bought, repackage it, and send it back. All of this could have been avoided if we knew the sleep number bed stands on its own. Now, if we want our old headboard attached to the sleep number bed, we have to buy brackets?? I just spent 200+ on sheets. Not really happy with how this all panned out.

I just purchased a Sleep Number bed queen size and the flex base and mattress cover and remote control. I know we will love our new bed. The salesperson Reid at our local Sleep Number bed location was very helpful and help us figure out exactly what we would need to get a great night sleep. I know we will love it.

Great sales staff. Friendly and knowledgeable. Greg ** made us feel special.The store is well designed, neat and clean. We learned a great deal about the Sleep Number products and feel comfortable that our decision to purchase another Sleep Number bed is a sound one.

Personnel called the morning of the delivery to let me know when they would arrive. When they did arrive, they were professional, rapid in set up, cleaned up completely and demonstrated the bed's function so that had a clear understanding of how to operate and use the information provided by the bed.

Our delivery date never varied from the moment we were told what it would be after purchasing the mattress and frame. We were kept up to date with delivery plans, and it occurred exactly when it was supposed to. The installers were respectful, pleasant, professional, and efficient. In brief, they were delightful. Everything went perfectly.

Pleased with the process of finding the right bed for me. Kendra was very knowledgeable and was patient when answering my questions. Can’t wait till my bed is delivered and can begin having a good night's sleep. Thanks Kendra for all your help.

Paid over $8,000 for this amazing bed and it deflated, they sent a new mattress right away, however the WARRANTY WORK IS TERRIBLE, SLEEP NUMBER IS MAKING ME WAIT 30 DAYS BEFORE THEY CAN GET ANYONE OUT TO ME, even spoke with management that apparently has no pull, however they must of said over 10 times, they were very sorry, ugh - super disappointed in Sleep Number - CANNOT RECOMMEND THIS COMPANY.

Helps with lumbar pain. I bought this two years ago for my husband and me. He has severe arthritis in his back and shoulders and I have bulging discs in my lower back. It made a huge difference for us, taking the pressure off our spines. My husband can now wake up without being in agony.

Our Sleep Number salesman was extremely professional, personable, and patient. Our experience was outstanding and low pressure. He listened to all of our questions and even probed for additional information to ensure we would be able to make the best decision possible for our needs. We'd recommend them to anyone.

The Crew kept us informed of arrival time via text and phone calls Delivered as promised, set up with no mess left behind and removed old mattress. Explained operation and paired with phone as needed. Other than shipping delays the process was easy.

I am a very satisfied customer. I was not able to be present when my mattress was delivered because I was in the hospital having surgery. I asked if someone could come to my home and show me how to work the remote and check out the size of the mattress because I have an electric bed. The the mattress that was delivered was shorter in length than my bed. The customer service person was very nice and told me that they will send someone over to help me with the remote and the size of my bed on June 29th.

One of the best mattress' I've ever owned. BUT the cost for things like a mattress covering is VERY expensive. Had I known what additional items would have cost @ the time of my purchase, I might have reconsidered purchasing!

Very professional and personable during his introduction and Mike thoroughly explained how we would determine which mattress would be the best for me and I tried several by laying on each one and the one I really liked was P5 as I had 2 hips replaced in 2017 and I needed a lot of support for my hips and back and got that with a setting of 30. So that is what I will use for now.

I have been a Sleep Number bed fan for over 10 years! I highly recommend a sleep number bed to anyone who wants a good restful sleep every night. I have thoroughly enjoyed my first one and it is being handed down to the next generation and I am very excited about getting the latest version of this product.

This is our second Sleep Number bed purchase. Our first was 21 years ago. We were very pleased with it. Now in 2021 we have upgraded to the i8 flex2 bed. We have it set up and are happy with night one. Thank you.

My wife and I have been loyal Sleep Number customers over the years. We purchased our first 7000 model back in 2006 and loved it. After 15 years, we were due for an upgrade. So we purchased their ILE mattress for half off on Black Friday 2020. Unfortunately, it didn’t work out as it slept really hot with all of the memory foam it was made of. So we ended up exchanging it for an S3 model mattress as it most closely resembled our old 7000 model mattress with a pillow top.

I needed to return headboard brackets that were not the correct ones for my bed. Customer service was fast and easy about handling the return. I was quickly emailed a return label and a copy of my chat with the customer service representative. I will be recommending Sleep Number to our friends and family.

After 20 years of sleeping on one of the original Sleep Number beds I decided to upgrade to a new bed Gabriel was very helpful. I am looking forward to receiving my new bed. The only thing you could do better is deliver the bed in a more timely manner. 2 months of waiting seems excessive.

The workers were pleasant and efficient. The bed is extremely comfortable. Explanations were clear and repeated when necessary to compensate for our age. The workers arrived on time, checked out where the bed was going to be located and removed the old mattress. They then set up the new bed and explained everything to us.

After nearly four years of peaceful sleep, I awoke to lying in the Marianna Trench. My mattress was apparently exhausted in more ways than one, one also being my new sleep number. It took two weeks for what I thought would be a repair team to come to the house. Nope. For $99 (not covered under warranty), they just diagnose the problem. Except they didn’t, explaining it could be one of several problems and I was to call the next day with the results of the experiment they left me to do. After being passed through three customer service representatives I was informed I needed a new air chamber (68% covered by warranty; credit card please) plus, yes, that will be another $99 service call. The repair part is shipped to your house. Then you get to wait, again, for a service team to arrive to install it.

Love my new bed. It came day it was supposed to & was delivered at the time they said it would be. Young men were extremely courteous & professional in the set up and explained features. Overall excellent experience!!! Had a great night's sleep on my new bed last night!

I have a Sleep Number King Size bed. I am replacing the bed for with a sleep number queen size bed. Our room is too small for a sleep number king size bed. We are very happy to purchase another sleep number bed.

Not all employees at the store were well trained. Have had this mattress two years--My sleep is good but I cannot get the "perfect" hardness. They make it sound so easy and it is not. Plus if you sit on the side with feet hanging over the edge it does not go back to the original position. Think it was definitely overpriced.

The bed is good at first, but it does not hold up. We had two. Both waste. The top padding fail. The air pump has went bad on both. Both randomly set the hardness level. The cost is too much considering the quality. The guarantee is written in a way you it sounds like you are covered. The problems we had we had to pay cash.

I've owned it over 20 years. Still as comfortable as when I bought it. I've had 2 issues with it. A leaky air chamber and a remote that went bad. Both times called their service line and received replacements free of charge. With the remote they told me they came out with an updated remote and pump system and sent me the entire new system.

Great information. Loved my experience with Stephanie. Stephanie never accuratel information of Sleep Number and educated me well. I will definitely be recommending my friends and family to buy a bed from her. All of the employees were very helpful and positive. Sleep number is a great place. Worth the buy.

I purchased the ESSENTIAL DOWN ALTERNATIVE COMFORTER SET, for my Sleep Number queen bed and, as expected, it’s the most comfortable comforter that I own. It’s warm, keeps me feeling snug at night, while also being breathable. I’ll be replacing all of the comforters in my home over the next couple years as my old comforters become unusable. The only reason I bought the comforter was because I had a $50 reward that was expiring, so I saved some money while finding a great new product. The sales team at the store where I bought my bed specifically called me to alert me that it was expiring, which was much appreciated. Since there wasn’t much in the store that was close to $50, I almost let it expire without using it, but I’m really happy that I took a chance on the comforter.

Very happy with the purchase of Sleep Number bed. While expensive, the flexibility of being able to set firmness to your comfort is a very desirable quality. Also, the ability to raise the head and feet, with set positions on the control for reading and watching TV is a great feature. Can be controlled through a handheld controller or through your cell phone with the addition of a free app.

Customer service has been beyond. Bed is the best. The pump is very quiet. We are working find out perfect sleep number. My brother has had a bed like this for over 24 years. This survey is this far the only negative part of this entire experience

This is our 2nd Sleep Number bed. The first was a queen. The second is a king. Very happy with the bed and sleep soundly. We use the bed to raise our feet after a long day and upper body when we a congestion

For a 3 year old bed my air response quit. Warranty cost me $160 for the pump, and $100 for the service call. Spent $8k and would never buy one again. My mom has a different model and she too would never buy another. Customer service stinks and became hostile on my assistance to fully cover the pump after 3 years. There is no doubt after speaking with the service guy Sleep Number has defective pumps and circuit boards (many). I would join a class action lawsuit to put this company in compliance to fix every pump under warranty. Also, to be reimbursed any expenses involved in past replacements and service calls. This is a huge cover up and needs to be addressed.

After waking up moaning for the past couple of years due to a lumpy mattress, it's been like heaven on my new sleep number bed. I no longer have a problem falling asleep. I wake up feeling great, ready to take on the day. The pillows are remarkable and the sheets are awesome. It's been a serious game changer for me!

I had a really bad day yesterday and impulsively cancelled my order when the delivery got rescheduled. After realizing I over reacted, I called you guys, apologized and asked if it could be reversed. Your customer Service rep was so unbelievably kind and understanding. Even joked with me about being fiery and impulsive herself sometimes. Then she rewrote the quote for me and told me I'd get the bed back at the same cost. So I'd like to thank you for having flexibility as a policy and training your staff to be kind!! I'll never buy another brand of bed.

I returned the item associated with the noted order number. The return was delivered to the Sleep Number location in Minneapolis MN on May 15, 2021. I did not receive a refund for the return. I called Customer Service on June 8, 2021 and was placed on hold for 18 minutes. I was told that while I was on hold the return was finally checked in and I could expect my refund in 7-10 days. This return process appears to be significantly flawed.

Our past three mattress purchases have lead to disappointment with comfort and quality. After spending over an hour with Larry our Sleep Number sales rep explaining the technology and benefits to a Sleep Number bed. We realized that our past purchases we largely self-lead and testing lasted an average of 5 minutes on the mattress. We are excited about our purchase as we look forward to years of great sleep and comfort.

This is absolutely the most disorganized company I have ever worked with. We have had nothing but billing, set up, delivery, customer service and return issues since the day we ordered. The bed itself is comfortable but I would never buy from them again. I would purchase from literally ANY OTHER company before purchasing from them again.

Very satisfied with my SleepNumber bed. I have reflux & need to keep my head raised. It works & I go to sleep quicker & sleep better! I haven't learned all the Data things it will do yet! Just need time to read more instructions.

Our delivery got reschedule which we were upset about. We waited about 1 month then finally got our bed delivered. The delivery gentleman very very knowledgeable and they were professional. Very nice men. Only had the bed for 1 night but so far we are loving it.

I had a Sleep Number before and sleep best on air. After trying other hybrid beds and memory foam mattresses, I am running back to sleep number. The in store saleswoman was informative and patient. They provide pillow covers to prevent cross contamination and she also sanitized the beds after. We are buying 2 sleep numbers and will be going through her for them and future purchases.

It was a pleasure dealing with the rep who was knowledgeable and friendly. She helped with the issue and made sure all of my questions were answered. She waited on the line while putting me in contact with the affiliated company and I really appreciated it. Thanks!!!!

Timothy W was amazing! Very knowledgeable. Didn’t rush me. Had great suggestions on pillows, which I purchased. Overall great experience! Will recommend Sleep Number to all my friends and family. I’ve had a sleep number in the past. The new ones appear to be really comfortable. I can’t wait to get mine delivered. That was the only negative thing, it’s going to take two months to deliver my new bed.

Received great service from start to finish and delivery guys were very professional. They called before arriving, they were very neat, explained what they were doing as they assembled the bed, and explained how to use the bed, remote, and app. Could not ask for more.

Our salesman was very helpful to us. He helped us understand the differences of each model and choose the right one for us. Our delivery team was prompt and courteous and took time to help us understand all the great features of our Sleep Number bed.

Our experience with Sleep Number was great! From our first time at the store in Barboursville, WV to our delivery date, we have No complaints! Our first night sleeping in our bed was wonderful. I did have to purchase 2 remotes, but I did have a $20 voucher, so I used that. I feel like remotes should be offered free with the bed as we do not bring our smartphones to bed with us. A very small issue compared to how Amazing the bed and people we dealt with were.

Jeff was totally patient, kind, and understanding. He was great. Made me feel great about such a large purchase. I don’t think we would have made this purchase without his guidance. We had visited and tried other mattresses and were unsure - I feel that Jeff explained everything thoroughly.

The salesperson was excellent. She was very patient and informative about the products. Any questions or concerns were clearly answered. My wife and I have no reservations about our purchase and feel confident that we made the right choice for us.

I cancelled the order number above and have a new order #**. I called corporate and they made everything right. Gave me an extra discount and threw in some sheets. I still have to wait until July for delivery but at least they gave great customer service. I told them that the 2 people I spoke with did need some training but some things come with life experience and that would come with time so don't be too hard on them. I believe the person I spoke with in corporate name was Keisha and she was absolutely fabulous. She was considerate and compassionate. I had to call back and got someone else and she was amazing also. I'm grateful they do have some not so young caring people in their company. Not saying being young is a bad thing they just don't have the life experience to know what to do in some escalated situations.

The customer service was one of the best we’ve received. Her knowledge of the products we were interested in were through the roof. All our questions were answered and she was very helpful in explaining the differences of the three beds we were interested in. When we left we knew we had made the right decision.

My husband had been talking about Sleep Number beds for some time which made me decide to do research on Sleep Number beds compared to other similar beds. I found that Sleep Number is in a class of its own. When I got to the store to experience it in person, I was a little hesitant until Monica helped me to understand the difference in each type of mattress. I tested 4 different types before settling on the Flextop King 360 FlexFit 1. I liked the cooling features of it. We can't wait until it is delivered!!

Pleasant experience. Nate was very knowledgeable and treated us with respect. He was able to answer all my questions and pointed out all the benefits of the p5. I enjoyed his witty personality as well. Delivery to my area is a couple weeks out which has me counting the distance until a good night's sleep.

Our rep was superb and clearly we felt zero pressure unlike at many other mattress sellers. We rated our experience at 10. However I did not receive the 50 $ promotional on registering my email account as promised. That’s something they should have addressed but it was a minor consideration.

The left side of my Sleep Number mattress deflated. Had to start sleeping in the guest bedroom. Sleep Number is replacing my 3 year old mattress free of charge. That is what I call standing behind your product. We are certainly thankful for the quick response. The new mattress will be replaced Tuesday of next week. JoAnn

This is my second Sleep Number mattress. It lasted fifteen years. The technology in the newer models far exceeds my expectations. They have developed technology for heat control using gel foam and granite to allow your body to be at comfortable temperatures. Friendly, knowledgable staff helped me in selecting my replacement mattress.

Our bed arrived quickly! The setup team called ahead and arrived within their estimated window. Their service was friendly, knowledgeable and professional. They demonstrated the function of the adjustable frame. The new PSE bed setup was quick and easy! I would certainly recommend Sleep Number to anyone considering.

Purchase of new bed to replace our old Sleep Numer bed was a smooth and painless experience. Sales Assoc. Was professional, knowledgeable and polite. Delivery team was also professional. They kept me informed on day of delivery and arrived ahead of schedule. Upon arrival they immediately went to work removing my old Sleep Number bed and broken frame and didn't stop until the new unit was completely set up and operating. Team was polite, professional, hard working and went out of their way to make sure I was satisfied. They demonstrated the features of the bed and cleaned up all boxes and packaging material before leaving. Excellent customer service by the Sales Rep. And the Delivery Team. My spouse is handicapped and I am on oxygen support. The entire Sleep Number Team went out of their way to assure we were taken care of.

My wife and I took delivery of our Sleep Number bed today. We are so looking forward to a comfortable sleep tonight so we'll keep you updated but so far we've been treated like family. The two delivery technicians were great and very careful logging the bed up to our third floor bedroom, thanks guys. Much love.

Very pleased. Showroom salesman (Trey) was very pleasant to work with. Took the time to assess our needs/wants and then took the time to show those to us. The delivery team was very polite and professional. Getting right to work and not wasting time. Taking the time to show us how to navigate the controls. Cleaning up as they went, then taking the trash with them as they left. 100% Happy with the whole experience.

The customer service presentation by Mike from the Staten Island store was excellent and ultimately resulted in our decision to purchase our Sleep number bed. He was knowledgeable on every aspect of how this bed would help me sleep better at night. Trying the mattresses in person is a must!

Great experience. Can’t give you more than we had a great experience when we visited the York store. Sales person was professional and knew the products he offered to us. Hope this is sufficient. What else do you want from me?

I walked into the Riverdale UT Sleep Number just looking. I ended up coming back the next day to purchase the I8 and adjustable frame. The store manager happened to help me with my order and she was extremely knowledgeable and helpful. The order process was smooth and they offered 0% interest financing on the spot. I received email notifications for delivery and on the day of delivery I received two different phone calls from the actual crew keeping me updated. They were respectful of my home, set everything up, and took the garbage away. The bed took some adjusting to find the right number setting, but that's the whole purpose of the sleep number. Now I can't wait to get back to bed. My aches and pains have been cut down and I don't wake up sore anymore. I would highly recommend sleep number to anyone looking for a quality mattress and adjustable frame.

Great service from beginning to end!! We would highly recommend this store to friends and family! Customer service is of upmost importance to us. Often, we as consumers can spend time to complain about poor service, if and when I do have a negative interaction, I feel it’s important to bring the issue to the business front, in that, if you aren’t made aware, how can it be corrected. Thank you.

I got confused about controls but finally got it handled and was happy to get remote--I just thought it should have come free with the bed instead of having to purchase. It was not my fault I do at 71 not own a smart phone.

Excellent bed which was assembled on site by professional team. Highly recommend. Much more comfortable than our Tempurpedic bed. The Sleep Number allows one to sleep much cooler than Tempurpedic. Controller was not as simple as advertised but not impossible to acquire some skill with review.

We walked in with the hopes that we could get legs for the base of our years old bed and Karen ** reminded us why we went with Sleep number in the first place. She not only asked us pointed questions to find out our problem, but also used her years of experience at SN to find a way to solve it and make it happen. 10/10 would recommend working with her again.

The salesperson, Julia, was wonderful. We could not have had a better experience. The financing was easy and painless. The delivery of the beds was equally outstanding. Perhaps best of all is the comfort and pain relief from sleeping on the new Sleep Number beds.

The delivery guys were excellent. Very professional. They represent their delivery service and Sleep Number well. They were polite, careful with disposal and also setting up the new bed. They walked through connecting the bed to wifi and adjustment with the remote. Overall, excellent guys.

I enjoyed going to the Sleep Number store. The sales woman was very informative of all the beds and took the time to explain every one of them to me. Store was very clean and bright so I had no issues seeing. Would highly recommend checking it out.

Amazing experience at the Cedar Rapids Sleep Number store. Dana was very detail oriented. Felt I made a great decision based off her knowledge. I bought my new bed and cannot wait to for it to come and to enjoy the sleep number experience

We had a great experience with our salesperson Kelly at the Sleep Number store in Destin FL. He was knowledgeable and professional. We are looking forward to our split king adjustable to be delivered June 12. Thank you for a quality product. We have several friends who have Sleep Number beds who are very satisfied and recommended them to us.

We were very pleased with the whole experience of our bed purchase. We were prepared when we went into the store having gone to the website to research and had a good knowledge of price point and bed options. Also close friends have a Sleep Number and were great ambassadors for the brand. We did want a long leeway for delivery to do reflooring and painting in our bedroom and they were more than accommodating.

The salesperson at their showroom was very knowledgeable and made sure we tried several mattresses so we know which one suits us best, not necessarily the most expensive one. The delivery team were very professional. We’ve slept on our M7 mattress for 1 night and so far so good...

Sales was informative, knowledgeable, not pushy. Answered all my questions. Confident in my purchase based on my experience testing the beds and being well informed. I am looking forward to delivery of the new King bed purchase. I would like one in every room of my house.

The gentlemen that delivered my Sleep Number were incredible. So polite, thoughtful, kind, fast and setting the product up. I wish there was more kindness in the world. We could all definitely take lessons from the delivery crew! My black lab loved them as well. They were extremely kind to him and he definitely was helping them out.

This the best decision of my life....to purchase another Sleep Number Bed with new technology. My sleep is better, my rest when waking is better, my back is better, when I get up during the night with a light under the bed is great. Both the wife and I are extremely pleased with our 360 Bed. Thank you Sleep Number.

I love this bed. All the adjustments I can make, make it perfect for me and the foot warmer is divine! I’m able to sleep with my head elevated to stop acid reflux. I sleep so well! This bed is worth every penny!

Our 2nd Sleep Number bed both purchased at your store at the South Hills Mall Washington Rd. Pittsburgh PA 15241. It’s the ‘dual’ model this time. The sales people from this store are very helpful & respectful. They returned my calls.

My wife and I had a great experience at the Sleep Number store in Staten Island. Mike and his staff was very knowledgeable and helpful. We didn’t feel rushed, they answered all of our questions and concerns. We can’t wait to receive our bed, and I know as soon as we do we will be going back to the sleep number store to buy more sheets and maybe a new comforter.

Everything was superb from online, to sales, to delivery. Everyone was very informative asked multiple times if I had questions. I loved the involved participation making me feel welcomed, comfortable, and communicating clearly and able to understand terms and conditions and how the whole process worked from A-Z. There was no guessing games and wondering if it was really gonna happen. It was like heaven compared to my last experience with a competing company. It all went smooth like butter and exactly how everyone said it would. The last one was a living nightmare! Thank you for the smooth ride and sleep! Lol ????

Been needing a new mattress for a while, stumbled on the Sleep Number website then headed to the store in Missoula, Montana. Kyle, the in store professional was amazing, sealed the deal. Can’t wait to have our new bed delivered!

We bought a King size mattress. Really love our Sleep Number mattress. It is very comfortable and my side fits me. My husband’s side fits him. I have back problems and just had back surgery. It is so nice that it is firm, yet soft to my back. I can’t wait to crawl back into it tonight.

Our delivery guys were awesome. The only problem was the removal of our old bed. Our pillow top from our old Sleep Number mattress was sweat stained and we were told they could not take it. We were stuck with hanging onto the item. Sales did not mention this to us.

Service was top notch. Sale man did an excellence job in explain how the bed function. The delivery man was very professionals in their work, they made their call to let me know about what time they would arrive, and then they gave a follow-up call to let me know that they was on their way.

I am actually excited to go to bed at night! I would recommend the Sleep Number bed to everyone! It’s like I’m on Cloud 9! (So I decided to name my, well, the cats’-bed that!) Thank you Sleep Number Fam!

Our delivery men, Dennis and Daniel, were very professional, knowledgeable and friendly. They set up our new bed exactly where we instructed and in record time, happily answering our questions completely and accurately. We feel like we made two new friends.

The installer did a good job, everything went great and the bed is comfortable. I almost fell asleep just testing it that afternoon. I suffer from Non-24 and the bed it's a big help in my brain shut down to sleep. Thank you.

The associate was very friendly and knowledgeable. The purchase was enjoyable. The store was clean and well arranged. Was easy to try out each of the beds to see which one met what you wanted. The selection of beds and the styles made my purchase enjoyable.

My experience was just fantastic. The service men knew just what to look for. They were very professional and polite. Best service. I hope I will get the same two service men. They made sure everything was working before leaving.

I was completed satisfied with the help the Rep gave me. She was very knowledgeable, courteous and patient. I have a hearing problem & was trying to read her answers and/or instructions as to how to program our new remote on a Closed Caption phone. Not once did I get the feeling that she was aggravated, etc. I would say she is a loyal Employee who enjoys helping people.

The delivery fellas were great. They were very informational and presented the information and them selfs with professionalism that me and my husband appreciate. Now all me and my husband need to do is figure out our right Sleep Numbers.

Changed del people, from theirs, to outside people, no better so they went back to their del people. I was a 20 year user after your local MGR told me of the changes you had made. Due to my prior 20 years I and service from chris, I ordered the bed, with “‘all the things I needed!” No pad was needed or delivered. Ask Mr ** what I went through. Including billing mistakes! I filled out the del quest sheet about the Great del service and set up from your people and chris follow through. Bob **. Phone #**.

I just wanted to tell you how happy your products make me. My representative Michelle from the Santa Maria store is incredible. We love our bed and pillows. I will always buy my pillows and other sleep products from your store.

I highly recommend Sleep Number bed, ever since I lay down my back for sleep it gives me 100% comfort and the good sleep I need. I hope you'll try it too. I will not regret recommending this product. My husband also agrees. You will get your money worth.

When deciding on whether to buy a Sleep Number bed or a Tempur-Pedic bed, the sales associate at the Sleep Number store had made such a good impression that I decided to go all the way back to the Sleep Number store to purchase the Sleep Number bed.

I purchased the I10, been wanting this bed for a very long time and finally saved until the sale date when I finally could make my purchase. The sales lady (Natasha) was fantastic. She helped me achieve my purchase and didn't pressure me into going over my budget. I highly recommend her for any future sales for your perfect sleep beds. The delivery guys were very professional and arrived as expected.

Experience shopping in the Sherman, Texas store was very positive. We were given plenty of time to try the various beds. Sales person DAnne was very knowledgeable but did not push us to buy the most expensive. But we did buy other accessories that she showed us. Very pleasant purchase experience. Would recommend to others.

The two gentlemen who delivered and set up my bed were really good at what they did and had a great personality while dealing with a chatty person. Their instruction on how to use the remote with all its functions was excellent.

If you haven't tried a Sleep Number bed you really should. You don't know what you're missing. My husband and myself are both over 70 and both of us have medical and back problems. After sleeping the first night in it I really felt refreshed and alert.

Lee (our) salesperson was very quick but thorough in recommending what we needed. Very clear how we would use on our bed. He was very precise on explaining prices and made us feel very comfortable. Sold us just the right bed linens we needed.

I just wanted a good quality mattress, I was familiar with the Select Comfort from a 20+ year old mattress I had. So I decided on the Sleep Number as a replacement. I went with the C4 and feel it was a perfect choice for me! One step up from the base C2 yet it's wonderful!

I was pleased with every aspect of my visit to the Sleep Number store. The salesperson (Gavin) was professional, but also very friendly. He was knowledgeable and spoken to both my husband and I, answered all our questions and pointed out a few things we didn't know to ask.

We are very pleased with our new bed and the installation. Thank you. Installers were Like having friends over. They were very nice and helpful. We would recommend them in the future to our friends. Thank you for the support and service. Thank you.

The experience of shopping for our Sleep Number was truly enjoyable. Our sales representative made it a special experience and is very knowledgeable about the products. We were looking forward to purchasing one and are even more excited now. We would recommend looking into a Sleep Number to anybody looking for next level comfort and service.

The Technicians were GREAT; however the fact that Sleep Number does not have a direct number for technicians to call when they are out in the field is unfortunate. Please provide them with a streamlined number that can be used when they are out in the field with customers, and need to contact customer service for whatever reason. In my case the network was down and my bed could not be configured. The wait time for a customer service rep should not be the reason technicians cannot get in and out of people's home in a reasonable time. My technician was on hold for almost 15 minutes. They should be able to call and the hold time should be no longer than a few minutes and they should not have to compete with customers calling in as well.

We are great fans of the Sleep Number beds. Our original is still alive and well! We bought a new one so the old one can retire in the camper and we can sleep well wherever we go! I have fibromyalgia and bursitis, arthritis too. This bed make life possible. I'm reminded of that every time we travel and sleep on a conventional bed. Ouch! Ouch! We can't wait to return to our beloved sleep number bed. Buy one. You will love it and it will be good to you for years longer than anything you currently sleep on.

I couldn’t say enough about my experience buying a Sleep Number bed. From the time I visited Joyce at the store to the day of delivery, I was very happy with the service I received. Everything happened the way it was explained. I love my bed and would recommend this company to family and friends.

Sleep Number employees met our expectations. They were polite, professional and personable. Very nice experience. I would recommend product and people to anyone looking for a good product from folk who are considerate and make doing business with them enjoyable. Call them and you will agree!

Took all my pain away. I've never had such a comfortable bed. I was in such pain with my other bed that I had to sleep on my couch the last two months. I would recommend this bed to anyone that suffers with back or hip pain.

The driver forgot to give me a 30 min pre-delivery call and he said his wait time was 15 minutes max. He would not wait an extra 15 minutes for me to get home from work, so he left. I immediately call Sleep Number for someone, anyone, to call and tell the driver to wait but after talking to 7 people and being on the phone for one and a half hours, no one could help! Everyone was kind and courteous but of NO help! They rescheduled my delivery without asking for 19 days later... NO WAY...because their driver made an error, not me! I loudly voiced my displeasure and demanded that my bed be delivered this week and it was delivered this morning. It should be a requirement that every homeowner is called 30 minutes to one hour before delivery time because most of us work and can't sit around home for your 4 hour delivery window waiting.

I ordered my bed on 3/27 and was told the soonest delivery date was 4/24. The next day I decided to upgrade so the delivery date moved to 4/26. I understand I made a change so there was no problem with that. I was given a window of 3pm-7pm first so I made arrangements for someone to pick up my child from school and took off work to be there for the delivery. Then I received a call around noon stating that the delivery team had a delay and got started late so it would be more like 5pm-7:30pm...ok, no problem. At 7pm, I received a call stating the delivery driver had and injury and would not be delivering my bed today. I was told the soonest they would deliver my bed now was May 18th. I ordered the bed March 27th! Also, as instructed by the many emails I have received from Sleep Number, I got up at 6 am and disassembled and removed my old bed before work.

Jason at Two Notch did an excellent job helping me figure out my order and explaining the whole process to me. He was very knowledgeable and helpful, and enable me to complete my order without needed to come into the store.

The two gentlemen that delivered our bed were on time, friendly, answered all our questions, demonstrated our iphone software controls, were courteous, professional and fast. They removed our old mattress as well. The delivery experience couldn't have been better! I recommend the Sleep Number delivery department based on my personal experience.

We had an excellent delivery and install experience. The delivery team went above and beyond expectations. My wife and I were pleasantly surprised and pleased with all aspects of converting to the Sleep Number experience. We highly recommend the I8 bed and Sleep Number!

The guys that came out and set up the bed were WONDERFUL! Very helpful and polite. A BIG THANK YOU to both of them!!!! I would recommend a Sleep Number bed to everyone who wants a quality bed. We were very satisfied with the delivery and the in store sales associates.

I purchased this bed on Mar 28th. A delivery was scheduled for Apr 24th. 1.5 hrs before delivery it was rescheduled due to a "missing/damaged part". Now we are pushed out to 5/10? Really? I was offered free sheets to compensate but requested refunding the shipping charge of $199.00. It's still ridiculous to make someone wait 7 weeks for a bed, to insist a delivery tech set up the bed. I'm seriously considering just cancelling the order. I am sure this is an overbooking issue and not a damage issue.

Very helpful and professional From buying to delivering. Everyone was kind and friendly. Would recommend friends and family. In fact I did and they already purchased their bed. I plan on upgrading later and am very excited about going back.

Great job from start to finish. The salesman and the delivery team were awesome. We bought the bed and it was delivered on time, set up and briefed about features of the bed and use of the app. Thank you for making it a good experience.

The staff at the store took time to explain the different types of options and answered all our questions. The gentlemen who set up our bed were extremely knowledgeable, patient, and courteous. They are a credit to Sleep Number Beds and ambassadors for your company. A great experience!

When the two delivery Techs arrived they were on time and friendly. They set up our new bed within 20 minutes. They were very professional and showed me how to use the bed and the remote control. I am very satisfied so far.

Excellent, Excellent, Excellent. She (after the basic names, address and such) ask me what was the problem with our 17 year old Sleep Number. The problem was complex (at least for me) Druscella, ask if I could send her some pictures and I did so. She said she would call me back after she reviewed the pictures. She called later and gave me a logical, clear explanation of what happen. She explained that our existing container could not be repaired and worked with me to order a new container. She also pointed out that the container would have new O rings and blank caps. The fine and complete information she provided will serve us well in getting our Sleep Number back in operation. I recommend you really work to hang on to her as the business world is hunting for skilled, sharp and customer minded staff. YOU HAVE A GOOD ONE, HANG ON TO HER!!!!

Installers need to come equipped with tools to meet the need of bedframes. We have a sleigh bed and it required having tools to alter the bedframe to accommodate the i8 Series bed. It took considerable time to make adjustments which delayed their commitment to other waiting customers. If they had the basic of tools, hammer, an assortment of screwdrivers, a set of rachets would have made to job go smoother and less time-consuming. Blyne & Dennis were top of the line installers. They get the highest marks, but the situation didn't.

Everything about Sleep Number is great except the delivery confirmation. They claim there is no way to confirm all your bed parts ordered are at the hub warehouse when the delivery team goes to pick up your items until the day of delivery, yet you get several "delivery confirmation emails and texts...one of which you confirm you will be home...weeks before your delivery date. Our bed was delayed five weeks from original confirmation date because of this poor system of communication until I researched and found a way to speak by phone to an assistant to a CEO and voice my disappointment and hardships over the matter. They then were able to get us a delivery date three weeks later without a real guarantee it would even be delivered on that date. They promised to report the issue at the next staff meeting and I was reimbursed $200 + for accessories I had purchased to go with my bed.

Wonderful, polite young men. Highly recommend your company and Love our new bed. A little piece of heaven. The crew was so patient and explained everything to us. Felt very confident we could manage the remote, my phone, and computer when they left.

Our experience with Sleep Number Store was fantastic. The Sales Man was more interested in finding us the bed that would work best for us than selling us the most expensive bed. We even left the store to think about what we really needed. Upon returning the next day, we were immediately recognized and the ordering process started as soon as we walked in.

We were fooled by the sales pitch and the hype. Beware that their return policy covers only the mattress, and not the base which is sold as an integral part of the experience. If you buy a mattress and base like us, you'll be out about half your investment (about $4000) if you don't like it. Now, onto the mattress. It's a 5" air mattress under 2" of foam. It feels exactly like that. I didn't have back and neck pain until I started trying to sleep on this thing. I don't know what they did to the bed in the showroom to make it feel like something different, but we could never duplicate that. The app is cool and all but you could probably cobble this setup sans app together from a retail store for maybe $200.

The men were on time and very professional. They wore masks and used shoe coverings. They did a wonderful job assembling our bed and cleaned up after themselves. They took time to explain the operation of the bed and answered all of my questions.

Our entire experience with Sleep Number was great. I highly recommend the sales, delivery, online support and call in customer service team. Never once did I feel pushed. They all had confidence in their product. Also one said, "Well it is a great company to work for, so we all want to stay employed".

We bought our first bed 20 years ago. I have loved it everyday and have never slept well without it. But I wanted a bed that I could raise my head up. So when I started looking, I didn't go anywhere else but Sleep Number. Now I am sleeping on a cloud. Also James was just amazing at the store, very patient and pleasant.

I was told to expect the crew between 3 PM and 6 PM, EDT. Unknown to the crew, the stop before mine did not require installation, so they were able to be at my home 2 hours early. The team called immediately and let me know of the earlier time of arrival. Fortunately, I was home and got the call. Also fortunately, I am retired so could rearrange my schedule with minimal frustration. All ended well and probably resulted in the team having more time to answer my questions.

I had my first night sleep on my bed, and I actually could tell a somewhat difference in my sleep. I wasn't as fatigued as I have been. I would definitely recommend trying a Sleep Number bed. It really comforts what you really need. You can find the bed that fits you.

Purchasing was very easy and salesperson was very knowledgeable and informative. Was able to try out beds and choose the one we wanted. Very excited to get the bed and try it out. Expecting a great sleep! Looking forward to being a Sleep Number reward owner.

Jessica was great. Very knowledgeable about the various products. We can't wait for delivery and set up. This is our second Sleep Number Bed. We have had the original bed for 19 years. I would highly recommend a sleep number bed to anyone looking for a new bed.

We were very pleased with everyone we dealt with when we bought the bed and the delivery people. The setup was fast and explanations were very good. This is our fourth Sleep Number bed and have been very pleased with all of them.

I really enjoyed the time at the store. She really represented and explain it very clear to us. I would tell others about how good of an experience I had there. I would definitely buy a bed from that store. We laid on the beds on the showroom floor.

Bought a Sleep number king bed. Love it. Slept wonderful the first night in it and expect many more of the same. Very comfortable. The whole team of employees from the sales person to the delivery people were very professional and knowledgeable on their product. Very happy with our bed and will gladly recommend sleep number to others. Have absolutely nothing bad to say. It is worth the money.

This is my second Sleep Number mattress I purchase. I bought the first original Sleep Number 18 years ago and now, I'm updating to the new version. The delivery staff was so professional and cater to my needs when delivering and set up my mattress. Hope to get 25 years or more.

The delivery was exactly on time. I received two calls before they arrived advising me of their ETA. Both people were extremely professional, courteous, respectful, and knowledgeable. The set up took no time and they answered all my questions. Everything was cleaned up and they were gone. Would definitely recommend.

Sales person (Adam) was very knowledgeable. He misrepresented the sale. He said that delivery would be free (over the phone) even with our distance from any warehouse (store). He said that he would issue a $50 coupon for the surcharge of delivery. I have NOT YET received the credit. He also indicated on the sales document that I had gotten the mattress pad at the store. NOT TRUE. Had I not called in advance to check on the mattress pad, I would never have gotten it, I had to play games with three phone numbers to settle the issue. The delivery and set up team were super!!! Professional, courteous, and efficient. ALSO was promised that Adam would contact me Friday am (4/9/21) as soon as he got into the showroom. I STILL HAVEN'T HEARD FROM HIM. I EXPECT AT LEAST AN APOLOGY FROM HIM.

I'm very disappointed with your customer service and delivery departments. We ordered a bed Jan. 30th. It was to be delivered in March. Didn't get it. Was rescheduled for Apr. 9th. Didn't get it. They tried to reschedule it for May. How many days do I have to take off to get my order? Was my bed ever on a delivery truck? When you mess up on your end, why do I have to pay with waiting another month for delivery?

We just purchase a Sleep Number bed. We have not received it yet but can't wait. Our salesman "Bob" was extremely knowledgeable and helpful. We have already recommended this product and many of our friends have said they already have a sleep number bed and love it! There was a bit of a sticker shock, but it is an investment in our health and well being. The 0% financing definitely helped seal the deal!

If I could give a zero star review I would. Sales person failed to tell us that the size bed we wanted wouldn't be able to be delivered to our walk-up apartment (which took over a month to come BTW). Customer service? Trash. They delete reviews on their website, and block people on facebook when people give their honest review of their experience. I can't wait to see them go out of business. They overcharge for their beds and then they don't stand by their warranty. PLEASE PLEASE do yourself a favor and DO NOT BUY FROM THEM. I never write bad reviews unless a company really deserves it, and this is the case for this company. I will be reporting them to the BBB. They should not be able to do what they do to people. Please save yourself the time, money, and headache from making a purchase with them. You will thank me later!

Although expensive, my sleep number bed purchase was impeccable, from employees (sales, customer service, delivery, setup) to the beautiful bed I now own. It was a very pleasant (and unusual) experience to buy something and have absolutely everything go right.

The representative was extremely helpful and answered my questions promptly. When I told her I was a long-time owner of a Sleep Number bed and was very disappointed about the overnight increase in price, she managed to get me a better deal than the one I originally was going to get. The 3-week wait for delivery is a bit longer than I'd like, but quite understandable given the covid delays.