Sleep Number Reviews

I've owned 3 Select Comfort mattresses. The first 2 (a king for my residence, then a queen for the RV) were fine. I donated the king after 3 years to a friend when we got the queen for the RV, which we used for 6 years. I had no trouble assembling them or setting them up. They were all the low-end C2. I only needed a new one because I had to store the RV for 2 years and mice got at it!! This 3rd one was and is a real pill. When I first called (a couple times) to get one, the person on the phone insisted that a tech needed to do the install (with an install fee), to connect it to wifi. I couldn't do it myself, and I HAD to connect to wifi!!

I purchased both a Sleep Number mattress and an adjustable base, convinced this system would be a life-changing investment. The sales rep did disclose that the base was non-returnable, but I trusted the reputation of the company and believed I would love the mattress enough that it would not matter. After giving the bed a fair chance, including trying the free comfort topper they sent to improve the feel, it became clear the mattress just was not right for us. The topper itself was so uncomfortable. It is made of about 6x6 inch squares stuffed with something like memory foam. It feels hard, lumpy, and takes away from the softness of the air chambers. Instead of improving comfort, it made the bed even less appealing.

The beds are extremely overpriced and are basically a sophisticated air mattress. The sleep info is entertaining, the only reason I don’t give it a one. I do not recommend them. I bought one single and tried for 7 months. Also be aware that reselling is difficult as Sleep Number has your account locked. You need their permission to resell.

Got the Sleep Number iLE 360 in 2023 with the Queen Flexfit 2 for my wife and myself. Even though discounted, total price was over $5000 and we’re still paying for it. On a positive note, we were able to adjust the platform low enough for my wife who has dizziness problems to get out of bed. The light goes on when we get up to go to bathroom. However, my wife still sweats even though the bed was told to sleep cool. My wife likes the bed.

Worst customer service I’ve ever experienced. I bought a house that came with two mattresses, and I’ve been trying for months to access the app to actually use the bed—with no success. The previous owner even tried to help me, but customer service only made things worse by mistakenly transferring the mattresses she purchased into my name. It’s unbelievable that such an expensive product comes with such poor support. Even finding a simple contact email is a challenge. The operators I spoke with seemed uninterested and unwilling to resolve the issue. This experience has been so frustrating that I will NEVER consider buying from this brand again.

We spent over $7,000 on a bed, and can't get reliable customer service for an issue with our mattress. We got the standard runaround with almost 2 hours on the phone conversing with a nonsense customer service representative. She kept saying numerous times may I place you on a short hold. Down the rabbit hole we went!!

We have purchased 2 beds from Sleep Number, we were happy with our first purchase so we upgraded and got a super expensive one for $13k. Bed delivered in January of 2023. By the end of 2023 we started using the heating element -only used it a couple times, we live in FL so only used it when it was extremely cold and only to warm up the bed before going to lay down. By the next year when we tried to use it again at the end of the year the heating element on my side of the bed wasn't working. I called and was told that the warranty decreases yearly and they would only cover I believe 80% of the repair which left us paying over $400.

Terrible customer service. My pump went out and they try to tell you they cover 50% of the costs after 5 years, which is still $300. If I am spending $6000 on a bed, I would expect any parts covered for at least 10 years, especially when it was not something I did to break it. Will never buy a bed from them again.

Updated on 08/30/2025: After four attempts at contacting and speaking with your customer service department and each time being addressed by rude, condescending, and just generally unhelpful telephone operators, we have decided not to purchase from Sleep Number. I was trying to get a promotional issue resolved. No one in customer service would help me. Tried contacting four different times and spoke to four different people. It is one thing to have one bad apple in a bunch, but your company does not have even one good customer service personnel. This is a company culture issue. I called the store and told the manager that his transaction with me was off. Customer service killed his deal. Not making a purchase of $10,000 with a company with such poor customer service and such poorly trained people.

I've purchased a few beds from Sleep Number and the last bed we purchased was SLEEP NUMBER'S high end headed and cooled bed. I was talked into this bed and have had nothing but BACK PROBLEMS. I've called the store numerous times and don't seem to care. Once they sold the bed why should they care... what an attitude. I purchased the bed last year and I was told this was out of their window for review. SLEEP NUMBER now said we should set up a service call but want to charge us for the service call. WTF!!!! this is crazy.... spend a fortune on the bed and this is how you get treated? DON'T EVER BUY A SLEEP NUMBER... THEY DON'T STAND BEHIND THEIR PRODUCT. Chris A

I purchased 2 pillows from Sleep Number based on reviews from Wirecutter. After being delivered 3 days late (they ship via FexEx, so I saw that coming), the box was damaged and open. I called customer service (the only way to initiate a return - they don't have an automated online system, so keep that in mind before you order) and was told that there would be a $7 fee for the return label. Unless your internet sleuthing skills are far better than mine or the policy is buried deep in the fine print of their website, I couldn't find any mention of this fee for returns. I will not be purchasing anything from them again.

Bought bed bundle. Were very excited to get it. After a few cancelations we got hers the problems we had 1st no remotes goes thru phone app. We don't like to take our phones to bed with us so you have to log in every time you want to adjust. 2nd I have had 2 back surgeries. Bed was never comfortable for me no matter what I tried. 3rd they blow up your email with spam. Don't sign up for sleep monitoring. It gets even worse. 4th after 30 day trial we decided to return it. READ YOUR PAPERWORK. Even though we bought a bundle 3300 dollar base is a final sale. Not returnable. They won't tell you that but it's in the paperwork you sign. 5th when dealing with 800 number they don't care at all. You signed. It's your problem at the end of the day. It's an air mattress that cost 7000. All said and done and 250 to have them pick up returned mattress. Very shady business. I would discourage anyone from buying anything from them.

The bed is nice, but they only warranty for a year! Mine broke at 18 months, and it will cost 200 for a tech, and 50 for the part! This is for a bed that cost thousands! You can probably find comparable comfort at a 20th of the price with a better warranty.

I am an owner of a queen i8 Sleep Number bed that I was very happy with the quality of sleep it provided. I went to the Sleep Number store in Myrtle beach, SC and was looking to purchase the same bed but in a king-size mattress. I was told that the iLE is essentially the same mattress and it was replacing the i8. So I purchased it and have not had the same quality sleep. I reached out to the salesperson and they said there is nothing they can do for me. I feel duped by sales person when I found out that the i8 was not being replaced by the iLE.

I purchased a Sleep Number bed with a foot warmer a year and a half ago. The foot warmer went out and they are only covering a portion of the warranty, leaving me with a balance to replace this option. Recommendation is to not buy the bed with the foot warmer or a sleep number at all. I was also extremely disappointed in the level of customer service utilizing the chat option. It took extremely long and I had to copy and paste my previous chats as I lost connection.

Please don’t waste your money! Customer service is less than horrible. Not willing to help with problems and then want to charge you. I am getting rid of mine and will never buy again. It malfunctions and then I can’t sleep, so no rest at all.

We purchased a hybrid smart mattress and platform from this company. My wife and I gave it several weeks and then called to return it under their trial window. They forced us to first try it with a mattress topper. They sent it out and we still were having severe shoulder and backpain even after going in the store to get our number done. The air mattress chambers are connected, meaning if your partner gets up, your side sinks. If your partner gets in, your side gets much firmer. You feel everything when a partner moves. It feels like camping on an air mattress that costs 4000$.

We bought a mattress from Sleep Number after being told multiple times by the store rep that the only risk if we returned the mattress was a $250 fee. That turned out to be a lie. They also don’t refund the $250 delivery fee, meaning we lost over $500. We spoke to the same rep again after discovering this, and before we even told him the issue, we said, “You told us the only risk was $250,” and he replied, “Correct” — again lying. When confronted, he told us to blame him when we called customer service. That did absolutely nothing.

Purchased this Sleep Number King mattress with all bells and whistles for over 7K. I have troubleshooting with Flex Fit base often. It's very annoying. You have to call the technician to fix it every time.

The Queen size i10 mattress is deflating and losing air. Spoke to tech support and paid $190 for about 5 minutes from technician home visit because instructions were too much for me to do. After troubleshooting, I was told I had to wait for approximately 2 weeks or so for technician to come back to install the replacement parts. This is unacceptable after already dealing with a defective mattress. The reason for the bed is to have a better night's sleep. This is too long to wait for service!!! Unacceptable!!!

Bought our Sleep Number bed in 2015.. The pump broke and we ordered a new one. Was $402.55. The new pump does not work, we called them numerous times, they will reset it then we have to wait a week for it to reset.. This just keeps happening.. We want a refund, but were told they don’t give refunds..Such a big disappointment. Here is a new pump that never worked. I would give sleep # 0 stars.. Would never recommend it to anyone..They are a rip off company.

A senior team member did call me back the next day. When I walked him through the steps to get to the support page with the erroneous information, he acknowledged the wrong details and offered to make a full refund. Unfortunately it took four phones and lots of frustration to get to someone who would take ownership of the problem.

I made a purchase in the staten Island branch store for P6 mattress and headboard at the end of May 2025 and I asked for the zero percent for 24 months. The manager Nick stated, "Okay that's what will put down for you." When I called synchrony bank they told me I had 5.9 percent for 48 months. I clearly stated with Diana nearby that the 24 months is perfect for me. I may pay it off in 1 year and nick said yes it's like 200 a month.

After 15 years of sleeping on a Tempur-Pedic bed, we purchased a Sleep Number Bed and were assured by the sales representative that if we did not like the bed we could return it under Sleep Number's "100-Night In-Home Trial Period" which was offered ON ALL BEDS. (Do a Google search on this. Those are the exact words). The Sleep Number website, and our sales rep, assured us we were purchasing the "best sleep of our lives" and that the Sleep Number i8 bed would be "worth every penny." Nope...It's not...Not even close. The i8 bed feels like you're sleeping on an air mattress, and the delayed response of the Sleep Number App on your phone (which you must use as a remote control unless you shell out another $50 for an actual remote control), is beyond annoying.

Have a long-awaited delivery and install appointment cancelled two days before with no explanation. Total 4 months with only a mattress, no frame. At this price point unacceptable and locked-in to their install due to integration which is something I would avoid if doing it all over again.

Bought a Sleep Number bed. Huge investment of close to $10,000. Was really excited but after 90 or so days felt like it was not worth it so wanted to return the package. Well the base is not returnable. It’s excluded from the 100 night trial period. We were an online only purchase and we even read the fine print. The Flexfit2 base was listed as excluded in bold but we got the Flexfit3. Well further down all Flexfit is excluded. This is the bulk of the cost and you can’t do anything with it now. So you are just stuck. I also find it interesting that they sell these as combo items with risk free trial but get you in the fine print. Oh and the only thing they discount is the mattress. This to me seems predatory and clear price manipulation which is a pending class action in California. I plan on having a lawyer review my case and will encourage everyone I know to never do business with these guys ever.

We purchased our ale number in February of 2023. Three days ago, I noticed the motor was running much longer than usual. I unplugged the bed, waited a few minutes and plugged it back in. After sitting on it for a couple of minutes, the center deflated. I called customer service and the sent me troubleshooting instructions. After checking the lines and capping the bed with no inflation results, I contacted customer service again and they instructed me to go to my store and get new caps. After doing this and replacing the old caps with the new caps, no inflation results. I again called customer service and they told me it was the bladder which was more than likely causing the issue. I was told the bed had an extended warranty - well that’s an outright lie. The first year it is covered at 100 percent but then drops depending upon its age.

Terrible customer service: The technicians installed our unit in a rush and left before they system tested the bed. They also didn’t help us with the app. Come to find out, the unit was not installed correctly. The customer service 800 # suggested that the earliest they could get a tech back out was 2 weeks. Sad, especially considering what we paid for the bed.

I literally have not even had this bed 15 hours and I am so angry. I am disabled and have of 24/7 pain bed and waiting to get the bed. Because there was so much great talk about it. It was extremely expensive. Over $11000. And it even says on my paperwork Cow King. I don't know where to begin. I paid extra for them to set up the bed. But that's nothing. It's not a California King Bed. They don't even make a California king bed in the Smart Bed Series yet. That's how it was sold to my sister. As being one I am 61, so that's rather important thing. Secondly, in a huge disappointment. I sleep very hot so when I saw that I had a cooling system. I was so excited thinking. Finally, I'd get Good night's sleep.

I am extremely disappointed in Sleep Number and feel deceived by their misleading marketing. They boldly advertise a 100-night risk-free trial in large print, giving customers the impression that you can return the bed if you’re not satisfied. What they don’t clearly disclose—except in the fine print—is that the FlexFit adjustable base is NOT returnable. This critical detail was never mentioned during the sales process. Not only are you stuck with the base (which is a significant portion of the cost), but if you ever need the bed moved, you have to pay Sleep Number to send someone out to move it for you. That’s not something the average customer would expect or be told upfront, and it adds to the frustration.

Contacted Sleep Number customer service. After 18 minutes on hold, the first rep sent me to next level manager. I was looking to replace an 11-year-old C4 that had become concave. Was hoping to get a small credit towards the new C2 purchase for the premature failure, under the 15-year, very prorated warranty. The manager had apparently had not slept very well, saying simply "We don't do that." Then silence.

Tracking of sleep quality displays bogus data. Called Sleep Number and supervisor said defective brain, needs to be replaced. Bed under warranty (2) years old. They want $234.81 for replacement of their defective item. BED IS NOT WORTH IT, THEY ARE A GREEDY-NON SUPPORTIVE COMPANY.

My SN 360 bed was delivered on September 12, 2020. When we purchased the bed, the in-store representative informed us the bed had a 10-year warranty. If there were any problems, it would be covered under this warranty. THAT WAS NOT THE TRUTH! In speaking with a representative over the phone, they informed us, after the first year, it is only a limited warranty that supposedly covers only half of the required part. When an issue arises with your bed, you (the customer) would need to call a Sleep Number representative and go through a number of problem-solving protocols to find out what the problem is with the bed. If you don’t go through ALL of these steps, the customer will have to pay for a qualified technician to come out. Even after the problem is identified, the customer has to install the new product on the bed once it arrives, or pay $200 for a qualified technician to come out and install the part.

We were happy Sleep Number customers until we needed customer service and discovered they won't do anything to help. Our very expensive bed is less than 6 months old and we can't use it. We have spent weeks trying to get customer service to come out for repairs. There is no support for customers at all - lies, time wasters, thieves!!! I may sit outside their store with a sign about lack of customer service and see if that gets any action. (I will scan my receipt to show I'm a verified buyer but I'm currently on hold and running through endless loops on the customer service hotline.)

We purchased a climate 360 for almost 15k and the bed was great for about 3 months. After that we had issue after issue. Each time the process took 2-3 weeks to get anything completed. After 3.5 months we have had everything replaced and we are still having issues. It's very frustrating and I would not recommend the bed to anyone because of the poor quality. When the bed works it's 10/10 but unfortunately ours rarely worked and for a bed that you spent so much money on you would expect more.

I bought a 360 bed in 2019. I called last week because the bed made a loud clicking sound as the back went up. I spoke to their customer service line (Lupe) and they could not find the registration number. They gave me another number for a third party service company. They couldn't find the number either. They asked me to get under the bed and get a number from the railing, which I did. I also got the green card that had the same number. I provide that number to the service company agent. No luck. She gave me the number for a third party individual who works on the beds. No answer over four days after leaving a message. I just went on-line and the wait is 89 minutes. Mary was absolutely no help.

Same issues as everyone else. Horrible customer support, no one knows the product. Have owned the I8 for 4 years and have gone through 2 air chambers (one in warranty, and one out of warranty) heating pad issues that are still not fixed, and foam insert replacement. After the last tech left the right side of the mattress no longer inflates and customer service wants to charge me to replace it again. Probably the worst investment I have ever made. 11K total for bed frame, sheets and pillows. The techs are 3rd party and even they hate working with SN, they vented to us for about 20 min while they were on hold with SN support. Save your time and money and go elsewhere. DO NOT BUY THESE PRODUCTS.

$10,000 for a Sleep Number bed, customer service has been abysmal. Appts are a nightmare, support is indifferent. Two hours to secure an appt for a dissemble and a reassemble due a move and costing $500 and then techs say we were not home and I had to start process all over.

Purchased a New Flextop King i8 360 Smart Bed in April 2023. Several months later, within the first year, my foot warmer quit working. Sleep Comfort came out and replaced the foot warmer at the foot of the bed. Fast forward to February 17, 2025, my foot warmer has broken again. Today I called my local store to get the Customer Service number. I was given 855-447-3274. I called them and they said you need to call the Base Manufacturer number: 800-472-3185. They said, no, you need to call the foot warmer department: 888-411-2188. They were too busy to answer but said my place in line would be saved and we'll get back to you.

Sleep Number beds are a total waste of money. The company knows they have a poor quality product and does not stand behind what they sell. We spent $6,000 on a i8 and the foot warmer stopped working. Called the lack of customer service line and spent nearly 40 minutes on hold waiting to talk to a "specialist." Specialist in what? How to not take care of your customers? The only way for it to be fixed is for me to pay $189 and do the repair myself. The Salesperson told us if we bought a mattress cover for an extra $99 each, the mattress warranty would be extended to 10 years. This company is a scam and doesn't deliver on the promises they make.

Went to a showroom in Burlington, WA. Nice guys working there. Both my husband and I liked the c-2 bed. 1 week later it arrived. I believe we received a defective bed. There was a huge hump in the bed on both sides resulting in severe lower back pain. Lowering the air pressure did not help, only making a bowl in the bed. Also, if my husband rolled on to my side the air would move and resulted in it being lopsided on my side. I decided to sleep on the floor because even that was more comfortable. Neither one of us has gotten a good night's sleep since.

Deceptive Refund Policy and Poor Product Quality. I purchased the Sleep Number i8 split head mattress with the FlexFit adjustable base, and it has been a nightmare from start to finish. I expected a premium product and exceptional service, but instead, I feel completely scammed by Sleep Number’s deceptive practices and subpar product quality.

GUARANTEE?? That’s FUNNY!!! The bed goes from 95 to 0 overnight My NECK AND SHOULDERS NEED MASSIVE HELP. SLEEP NUMBER WILL DESTROY YOU!!!! Don’t buy it!!! Not worth your health or the frustration! Save your money and buy a real bed and not an air mattress!! With holes!

We had ordered a Sleep Number bed as well as a base that was delivered on November 16. We found immediately that we could not sleep on the mattress, as it felt like an air mattress. We called up Sleep Number a week after it was delivered and told them we wanted to return both the mattress and the base which we had purchased as a package. They told us they would let us return the mattress, but they do not accept returns for the base, which alone costs $3300.

We purchased their top of the line King split top mattress and adjustable frame, sheets, pillows (just under $12,000). Expensive. The bed is very comfortable, however, one side does not properly record (one side does). My husband and I have over a dozen calls EACH trying to get resolution (technician to fix the issue, which has existed since the day we took delivery). Every call placed resulted in long wait times (30-45 minutes to speak with an individual) followed by a lengthy call and no resolution. Sleep Number customer service reps refused to send a technician. One agent in particular put us on hold for 45 minutes after lecturing us on the fact we were "not going to like the answer". Horrifyingly rude after a $12,000 purchase. We were only looking for a technician to swing by to see what was wrong. A pretty simple request.

I now own six Sleep Number beds over two homes. Started out thinking they were really great. After a few years of owning them, I would never buy another one. Every single one, and that is six of them, have all failed over time. The air chambers at some point leak. Yes, they will replace them, but, as one would expect, they begin leaking air after the warranty has expired. I am now replacing air chambers that have already been replaced. While they are an ok bed, the truth is, once set, you really never adjust them. A lot of hype marketing and not a quality product. Just stay with a good old fashion mattress. You do not need pumps and all the wires and hassle that comes with these beds.

I have an I8 Flextop King 360 Flexfit 1 Sleep Number bed. My bed was losing air. It is only 5 years old. If you have problems the company tells YOU how to figure out what's wrong. Then they'll send you the parts and YOU can fix it. We're elderly and can't get down on the floor so I called for a service rep. Found out it's $190.00 for someone to come and see what's going on.

Thanks for doing the right thing.

You cannot transfer a bed either by selling it at a garage sale or winning it in a divorce case! Takes over a week ....The original purchaser has to call the company to get it transferred to the new owner. The new owner has to wait on hold and wait and wait...for them to say, "I'm sorry." Absolutely the most stupid policy ever!

After they charged over $4,000 I am not able to get any customer service for problems. The remote that came with the bed didn’t work. The delivery team left me with a used remote which had to be replaced within a few weeks. I have called customer service and tried their chat only to be told that they had “longer than usual wait times” which is not longer true when it is always the experience.

Our purchase started off with the delivery being 2 hours after the 4 hour window we were given. There was no apology or consideration for our missing now a full day of work because "they were a little behind". If we had cancelled and rescheduled, we would have been charged a separate, additional delivery fee. I wish I could say that was the worst of it when it comes to their customer service....but... Within 6 months of purchase our adjustable bed started making a very loud noise when the head was raised on one side. Their "unlimited warranty" costs you $150 just for them to come look at the problem. So much for backing your product. Not sure how that is a warranty. Never again.

First, I will say that the Climate 360, in general, is a very comfortable bed, especially with me always being hot and my wife being cold. Until a few months ago, we were very happy customers. However, there are now many competitors that have the same technology and I'm sure are as good if not better beds and features and will stand by their products without screwing over their customers. This is our second Sleep Number bed and both were the most expensive, luxury beds they sell. First the i10 then the C360. We have had our current C360 for 17 months and at the 13 month point, the foot warmer failed on the right side of the bed. Really, only 13 months for a part on a $13,000 bed?

Called customer support and after an hour you never picked up. Called back today and got this person who told me later in the conversation she worked there for 8 years. She was not knowledgeable at all, reading off a list of crazy questions after I had told her we checked this mattress out for all possible failures according to the instructions in the manual. This is a 7000 Queen mattress dual controls purchased in 2004. The pillow top foam insert had lost its density over the years and I called to purchase a new one. After 45 minutes on and off hold and her asking more crazy questions like is there other furniture in the room causing the bed to not be supported, she tells me the cost just to buy the foam insert for the pillow top was $549.00 plus tax, and shipping. I guess ya'll want me to buy a new bed, NO not going to. I am sure I can buy foam way less expensive than to pay more than 25% of the cost of the entire bed just for a piece of foam.

Bought 2 Sleep Number smart beds in October 2023. As of July 2024, the foam on one of them is separating. While they are replacing the foam for free under warranty. They charged a 163. Troubleshooting fee. They won't refund the fee. Bed is less than a year old. Not happy. I'm sure there are better options out there. Beds were 5k each.

I would like to start out by saying we have been a customer for almost 20 years and my parents were the first people I knew who bought this system and they LOVED it. Back then the warranty actually covered replacing parts completely if they broke, but my parents had their bed for 20 years with no issues. Fast forward to my husband and I. We have had our bed for 2 years and two nights ago, my side stopped holding air. I tried filled it all the way to 100, but still woke up every two hours to refill it when my back would start to hurt. I called customer service thinking since my bed has a 15-year warranty the chamber would be covered and sent quickly. Sadly, it is prorated and will cost us $140.

I bought the climate360 king split top bed. $15,000 bed. Here's a quick list of the issues since purchased and have not used this bed yet since purchase. One side of the bed would deflate and the other side of the bed would inflate overnight and so the pump was replaced due to diagnostic test failure. After replacing the pump, I'm still having deflating issues so opening ANOTHER ticket.

Like so many others here, our Sleep Number 360 stopped functioning correctly after about 5 months. Specifically the responsive air system. Spoke to customer service many times who did various troubleshooting techniques but nothing worked. Finally had replacement parts sent, including the box which is the brains, and also new hoses. Neither one of them solved the problem. Baselined the bed a few times and that did not work either and then I was told that it’s not good for the bed to baseline. Apparently every time you do so it loses memory because it tracks your movements and patterns. Perhaps if the bed worked as advertised, nobody would have to baseline. Crappy.

We paid for our Sleep Number bed April 26, 2024. We requested delivery for April 29. My wife and I took off work in anticipation of getting the bed. We received a text from them on April 27th that it would be delivered between 11 and 2 PM. We were being bombarded with messages telling us how wonderful the bed would be, hawking their reward program etc. 11AM came and went as well as 12, 1 AND 2 PM, No sleep number activity. We called our salesmen who apologized and drafted a memo "through management".

Sleep Number 360 bed pump quit working after 2 years. Bed deflated and is no longer operational. Spent thousands on it new from the store. "15 Year Warranty" is prorated and is worthless. Still want over $300 to replace a pump that should still be working. Company does not stand behind their products and are poor quality. Would never consider buying another one nor recommending this company to anyone. Customer service and supervisor were of NO help.

I financed a bed on sale with a waived delivery fee, then decided to return because the bed was terrible. However, they didn't seem to reflect the waived fee on my Synchrony account and won't give me the money back. Now, Synchrony is refusing to give me back any of the money I paid because Sleep Number messed up the billing. Both companies are sketchy and are literally stealing money from me. Had I known this would be the case, I would've stayed far away from Sleep Number.

After 1 week, I still am unable to sleep on the bed due to very very very strong chemical smell/odor. I am told by the company the "bed forms gases for up to two weeks or longer." No idea how the gases could affect me but I'm tired of sleeping on the couch. They will do nothing for me until two weeks and mattress is thousands of dollars.

Purchased a California king I10 flexTop smart bed, FlexFit 2 smart base, California king upholstered headboard, 2 sets of sheets, 2 pillow protectors, mattress pad, comforter and bed skirt for a total of $13,000. The sales told us we had 100 days to try the bed and if we were not satisfied, they would refund us 100%. I asked about restocking fees and was told there are none. I was told shipping was free and our old mattress could be picked up for $45. I rejected mattress pick up. They handed us an ipad to sign as they explained things.

Where to begin... Well, we bought a new house and decided it was time for a new bed. Went into a Sleep Number store (Brentwood, MO) and spent the better part of an hour or more really checking out the beds, hearing all the details, trying different comfort levels, talking about price/options/etc. All the while the salesman was regularly telling us that we had "100 days risk free to try the bed, if you don't like it, we'll come take it back." We went away, with our information on file, until the closing was complete.

My husband and I purchased a Sleep Number bed frame and mattress in September 2023. After a few weeks of trying the new mattress, we were dissatisfied and didn’t experience a comfortable sleep despite reaching out to Customer Service for assistance. We decided to return the mattress within the 100 night risk free period, although we learned the $1500 base itself was non-returnable. I was advised different reasons on two occasions: one because it is too heavy to move; the second time because it’s made by a third party. My complaint is regarding the deceptive language of the use “risk free.” There is, in fact, a risk the consumer takes on when purchasing a mattress and base. The return of the mattress involved a pickup fee, and the base allegedly isn’t returnable at all.

The base of my Sleep Number just stopped working (it won't adjust). The Sleep Number app instructed me to reset, which didn't work so it then instructed me to contact customer support... the process ended up being a 3-hour ordeal that was a total waste of time because it went nowhere.

Store opened 15 minutes late. One person working. Been here 40 minutes and no idea when we will be helped. They charge enough for their product, maybe they can staff their stores. Not sure how you run a billion business with no help.

20 year customer and this would have been my 4th bed from Sleep Number. Delivery date and time was provided inaccurately per multiple employees when I purchased the bed. The company lied about day/time delivery, the financial piece that it will take 2 billing cycles to reverse charges for a bed never delivered, and that there is nothing that is able to be done to keep a customer of 20 years. That has purchased beds for parents also from this company.

Guys were great and efficient. Very fast and knowledgeable about their job. Would recommend them again. Really enjoy my new bed. This is the second one I’ve had. I really like them. The guys explained everything to me very well.

I am in Law Enforcement. We wear 50 lb belts that wear on our back, hips, knees, ankles and all over physical health. My Sleep Number Bed has changed my life. I actually sleep and can actually track my restful sleep nightly on my phone app. This is the best treat I have ever purchased for myself. The service and attention that Sleep Number sounds on details and Customer Service cannot be matched.

I have purchased two Sleep Number beds and I have never slept better. I have a condition that affects my entire body especially my head and neck, I have found that the only bed I can sleep on is a Sleep Number because it completely contours to my body no matter what position I sleep in. I can adjust the bed to fit my needs. I went from having insomnia to sleeping at least 6-8 hours a night within days. I would recommend a Sleep Number to anyone who asked. It’s like sleeping in a cloud compared to any other bed. Thank you Sleep Number for coming up with the technology of the most comfortable bed I’ve ever slept in.

Ed ** our salesman was knowledgeable and professional, and truly a pleasure to simply converse with. Decided to not even bother to shop around and bought at first stop. Would heartily recommend him and the firm to any and all.

Everyone was very knowledgeable about their product(s). Roxane was my sales rep and she did a fantastic job. I am anticipating a good night's sleep on the bed I ordered! It will be delivered along with free set up which really makes me happy. Steven **

The two Sleep Number Team Workers who delivered my bed were on time and made sure not to break any of my furniture etc when moving the bed through the apartment and into the bedroom. I definitely appreciated the work that was done and manner in which it was completed.

The Sleep Professional demonstrated numerous mattresses and options upon my request. Carla F at the Charlottesville Sleep Number Store was knowledgeable, professional, and courteous when I made my 360 c2 purchase. She was patient and answered all of my questions. I look forward to delivery, set up, and a great night’s rest. I will definitely tell family and friends.

Went into the TownSquare Las Vegas Sleep Number store, Nov 6th. Travis greeted us, seemed like a nice guy, told him I want to see the fully loaded one, walks my wife and myself over to it, we test it, tells us everything about (he did a good presentation I’ll give him that) we added other things to our order it came out to like $13k, I'm a lay down so immediately I said “we’ll take it!” Probably one of the easiest sales this store has seen. Travis tells me I’ll have my mattress in 4 weeks. I don’t get an email with shipping so I texted him about it (he told me he’d call me on a Thursday since that's my day off to go over dates to receive my products). He doesn’t call me so I call him, he lets me know things got delayed another 2 weeks. I said, "Fine no worries."

Into the store during a storm last minute before Christmas. Gentlemen at the store was extremely helpful In the Sleep Number. People kept me up-to-date with everything that was going on step-by-step, told me what I needed to do and when they would be there, made me feel very comfortable.

Good Customer service is extremely hard to come by these days. If everyone was as professional and caring as the lady I had, I’d be giving out more of these type of reviews. I’m very appreciative for her taking the time to help answer my questions, having personal talk and locating the right pieces I needed for my bed.

My i8 Bed deflated and couldn't be pumped. Sleep Number sent their technicians to troubleshoot the problem. They recommended replacement of the foam, pump and remote control. I placed order for these parts in April 2022. I received the last part in December 2022. That's eight months that I had to sleep on a broken bed. This kind of service is unacceptable.

Not happy. When you purchase bed you hear wonderful warranty. But when it is delivered you have 3 days to send it in. If you can find it online you have to look in the frame to find the serial number, otherwise the warranty is null and void.

Hi I'm Don. My Sleep Number is nothing. I have had a top of the line Sleep Number for almost two months! I have not had a decent night's sleep for two months! The under bed light stays on all night and will not go off, the air does not work on my side (well it did work once when I had it turned off). Furthermore the "foot warmer warms my feet quite well - but not my feet.. Additionally I have found out Sleep Number can access your bed (privacy issue I was NOT informed about).

Our compressor on our Sleep Number bought in 2011 quit working. We called customer service to get a new one. The representative could not find our information. We called the Lake Charles store, Hannah ** could not find phone, address, name. She asked about another name. I told her **, but not when we bought. She researched and found that my son, who bought his bed in 2021, had our info in his assets account. Hannah found it! Smooth sailing after that. Kathy in customer service took care of our compressor.

From the sales person to the delivery guy it was really and truly a wonderful experience. The people were nice the product was great and literally sold itself. Thank you Sleep Number. My wife enjoys Her Christmas present. I saw reviews on YouTube negative reviews wasn't true. I enjoyed the sleep number bed. No noise, no hassles, just pure good sleep.

Very knowledgeable crew, the communication with the customer is spot on. The most professional delivery service I’ve ever received/seen. Arrived on time, very fast setup, answered any questions we had. Noticed I purchased a bed protector and they asked if they could put it on for us. Cleaned up any plastic or boxes that needed to be thrown away.

I already sent in a review. Sent 12/20/22. I received an email thanking me for sending in a review. I went to your website and chose to see reviews. It was like I figured would happen was you did not make my review available for public review. I feel you guys at Sleep Number have deceptive business practices. This is such a shame for you make such a good quality product and to provide this kind of customer service. Terrible..

From sales thru delivery, the Sleep Number has been fantastic! I highly recommend the Louisville Shelbyville Road team (Joey). The team from Lexington Delivery Center was equally impressive and knew the product deeply. They even did a complete software and system review for start up. Great team!

We went into the store to make a purchase as long as 2 criteria were met for us. I let the Sales Associate know this within minutes of the greeting. Instead of engaging in the process to close out the sale, he took us through the process of familiarizing us with the product and product options. By the end, I was glad he took that approach. Though we went in looking to buy, we left with the confidence we had made the right decision because of the time he took to familiarize us with the product.

The efficiency, knowledge and professionalism of our technicians was noted immediately. Both were friendly and respectful! The ordering process was so simple and we got an amazing deal! Thank you for giving us a positive experience from beginning to end!!

Delivery went extremely well. The delivery team arrived on time and completed setup within the time frame allowed. They were very professional and patient. They took the time to answer and explain all of my questions during their delivery. They were very professional and helpful.

From Justin in the showroom to Larry and Sean on the delivery/set up truck, we have received nothing but excellent service and communication regarding our new bed. We received texts, phone calls and all three answered every question we had and made us feel very comfortable. Thank you guys for such a pleasant purchasing experience. Looking forward to doing business with you again in the future.

Very pleased with Sleep Number at Kendall Dr. & 126th Avenue. Michelle was the person that sold me the mattress, she was very professional and knowledgeable, also had a lot of patience with me. If anybody goes to that store, please ask for her, you will not regret doing business with her.

The in store staff was phenomenal and so was customer service online. I am however extremely displeased with the company themselves. They advertise a money back guarantee within 100 days of service but don't tell you about the $500 dollars you have to pay for pickup and delivery that is nonrefundable. They also don't tell you about the shipping and handling that you are accountable for. We went in to the store hoping we found a bed that would work. Wound up having to take out a $3000 loan and put $800 down on top of it and by the end of all the fees after we returned a bed that didn't work we wound up owing $280 to our loan and no money back in our accounts. This loan is continuing to accrue interest because of the hidden fees. So when it comes down to it we are still paying $1000 on a bed we don't even have.

For anyone who has ever wondered what a amazing night's sleep can be like, needs to go into a Sleep Number store and try out one of their many amazing sleep number beds. You will be amazing how this experience will end up. They do not pressure you with ANY one of the many fantastic beds you will lay on. This bed and customer service sells itself! I have my first bed I purchased like 27 years ago, which I still own and have never encountered an issue with, and my second bed is the i7 360 sleep number bed which I will have and is warranted that will take my husband and myself well into our 90's.

I just received an i8 bed. The delivery personnel were great. The bed is off-gassing horrendously despite being told the split king mattress was chemical-free. We were outright lied to over and over for two hours despite our concerns when buying it. We are now stuck with a king bedframe we do not need and wouldn't have purchased had we received full disclosure. I have major chemical allergies and no way to escape the poison enveloping my small home. I've been sick since and we have no choice but to sleep on a couch until it gets picked up. Not sure when that will happen. I will be filing a complaint with the FTC over shoddy business practices. Refusing to take back the expensive bed frame forces many consumers to keep their beds despite the dangers from the poisons they emit.

I purchased a Sleep Number bed with John from the Hbg store and he was fantastic. Very knowledgeable and helpful and the experience started out well. I was disappointed that the bed would take almost 5 weeks to be delivered, but that was not a big deal. My wife and I kept the bed for 30 days and unfortunately did not have a good sleep experience so we decided to return the bed. We just couldn't find a good number and we woke up every morning with back pain. I was told there would be a $250 return fee which I was not happy about but reluctantly agreed and just wanted to get rid of the bed. They then tell me it would be another 5 weeks until they could come get the bed, which I was not happy.

We loved the bed and all of its bells and whistles. We bought it! We were so impressed that we bought the bed, the mattress pad, the sheets and 2 pillows. The associate that helped us was very knowledgeable and explained everything to us and was very patient to answer all of our questions! We were most impressed with her.

This review is regarding the Sleep Number C4 bed and not the install experience. TL;DR - we got a sleep number C4 mattress. It cost a small fortune, but doesn't offer great features or build quality for the price. That plus the obscene fees sleep number charges its customers makes this purchase feel like a GIGANTIC MISTAKE. A lot of folks call SN a glorified air mattress and you know what? They're not wrong. We paid $1,600 for this bed + $250 in delivery fees + CA state taxes. That's a LOT of money! What we got in exchange for this price is a product that feels flimsy and barebones. The quality seems fine and it's more comfortable than the Leesa Legend we're replacing (more on that below)--the issue is that this is the price of a luxury bed and what we got in exchange is something that feels cheap and low quality.

We had an incident with our mattress and total protect mattress cover. I called the 800-4720-7185 number and was placed on hold, then transferred, then placed on hold, and then after over 15 minutes was disconnected. I decided to do an online chat (November 15th), and was able to chat with William who did a great job and he ordered our replacement parts. Once they arrived (November 18th). I did another chat to schedule delivery since the calling last time wasn't ideal. I was connected and then disconnected again!

We bought a $6000+ bed in January 2022. Our bed has never seen more action! The air inflates and deflates all on its own, all night long. Then the base stopped working properly. When you try to call you get put on hold for hours or are asked to allow them to call you back in 1-3 hours. That's for the mattress. Oh, when they finally take you off of hold, you hear a baby screaming in the background, you say "hello, hello, hello" and then you get cut off. The base - you are on your own to try to coordinate service through a company called Legget & Plapp who made your base. Sleep Number doesn't deal with problems on the base because they contract with Legget & Plapp to make all of their bases. Again, you need to take your bed apart to find the serial number or they won't even take the call.

Received my i8 mattress yesterday. 11-15-2022 first night sleep in 18 plus years I didn't wake up with back pain, shoulder pain or combination of both. Never going back to a traditional mattress. I've tried different styles, brands only to have the same results - unmitigated pain. Sleep Number Is My New Normal.

This young man went out of his way to make us feel welcome and answered all our questions I can't say enough how much we appreciate him. I will recommend Sleep Number to all my friends and family and already have.

We had a great experience checking out the different mattresses because our salesperson was so knowledgeable and took the time to take us through the process. It was a one-stop shopping experience in that I mentioned I would be buying new bedding. The store has everything you need such as the bed skirt, sheets, duvet, mattress protector, blanket, pillows. She helped us match the colors to our bedroom furniture and wall colors. Since we knew all this was adding up money-wise, the representative told us about the upcoming sales to save us money. It was painless going through the financial paperwork. Also the other sakes clerk was very personable as well and engage in pleasant conversation while all the paperwork was being completed.

Carla was so efficient. She knew exactly how to solve my problem, and was so pleasant and easy to work with. Her ability and helpful skills made it so easy. I’ve been sharing how good she was for two days now. She was that good!

I am writing this review because of the most amazing experience ever on buying a mattress which I have done several times in my lifetime and would recommend Mr. Nick ** to be the one to see if anybody is looking for a mattress to go to Sleep Number at the Winter Park Store Location and you will not be disappointed in your purchase!!!

Everything from our sales rep (Shawnda?), to the communication (emails and texts) waiting for the order to the delivery (Keith and his team were right on time) was fantastic. The bed is great! Highly recommend.

Sales man helped me to get everything I need. He was very nice personality, answers and explained, also patient. I did try the i10 and i8, also i6, also the adjustable base. I felt more comfortable with the i8. This is what I purchased, also 2 pillow and the sheets

Bed was not maintaining air in the bladder. After testing a few things that were recommended we check, it was determined to be we needed to replace the bladder. Jackala our customer service rep was able to take care of this as well as setting up for installation when it arrives. She also explained our warranty. Thank you so much Sleep Number.

Wasn't sure what to call the replacement item we needed but assistant was very helpful us to figure it out. Assist was knowledgeable and very easy to understand. Did not have to wait long to get help. Got notification that items had been shipped and provided a tracking number.

The two Techs explained why I couldn't get the mattress to work. They flipped the mattress over and unzipped the cover to expose the inner air section which was all bunched up and disconnected from the tube to the air pump! They brought a powerful air pump to save time and re-programmed my remote. I had felt wood floor protectors ready to measure, cut and put under the canopy bed legs so they did all of that for me too!

I am so happy with my new bed and Sleep Number. Made it so easy to have it delivered and set up. I'm getting the best sleep I've ever had and would refer anyone who wants better sleep to go to sleep number.

Christopher H, the store manager, took the time to listen to our concerns and our wants and needs. He compared each mattress set. He did not bash any other brand. He gave us comparisons. He is an awesome salesman and we would go back to see him anytime for future purchases or send referrals.

Fantastic customer service. Very knowledgeable about the product. Clean and efficient. Would recommend the product itself and the delivery team!! I would recommend them to anyone. The delivery team was fantastic.

Courtney was very courteous, friendly and not pushy to make a sale. She was extremely informative about not only the bed we were looking at but also on how to use the Sleep Number App. She answered all our questions with great knowledge and walked us through the sale and delivery set-up process. We were very pleased with her.

Excellent results. Completely satisfied!! The rep was most helpful and was would not let us go until we were completely satisfied. She walked us through the problem until it was resolved! She remained very professional, calm and cheerful. We do not enjoy that with other customer service reps!!

Purchased the bed 6 weeks ago. Been looking forward to finally getting it. Re-organized my work day, school pickup for my daughter, etc. to be home during the 2-5pm window. Delivery driver called at 3:59 to say he was 5-10 min away (they're supposed to give 30-60 min notice). I confirmed I'd be there. He called at 4:06 and I missed the call while in the elevator. Called him back at 4:09, 4:12 and 4:15 all of which went to voicemail. The crew at the dock said he pulled in and drove away within minutes. Now I get to wait another 2 weeks until the bed (hopefully) gets delivered. Customer support says that's the best they can do.

My wife and I agree, Sleep Number has by far the worst customer service! We paid for replacement parts, for a defective pump, and we've been waiting now 4 months for it to arrive! They said it would be here in a few days. We've repeatedly called them, but they blame it on supply chain issues. No refund, no discount, no compassion. They've lost a customer, and I'll be sure to tell everyone I can! Don't purchase Sleep Number! The moment something goes wrong, good luck getting it fixed.

One of the top reasons I purchased a Sleep Number bed was because they would take away my old bed. I was assured by 2 different sales people that because I had a water bed it would not be a problem. I am a 68 yr. old woman and my husband passed a year ago so this was very important to me. On the day of delivery I had drained my bed, the delivery guys came looked at my drained bed and said "we can't touch that, company policy". Well needless to say I was shocked. After some very awkward moments we finally came to an agreement so I could at least have a bed to sleep in. My main point is that if this is company policy I feel the sales people should know this as I probably would not have spent the money if I had known.

The Sleep Number experience has been wonderful. From the sales floor to installation. The Quality of the item is great. I’m looking forward to many good nights rest. The instructions as well as the app for the bed is extremely easy to understand and use. I’m very satisfied with the bed and the different settings that are available.

The salesman was very nice and understanding. I have to convince my husband to spend the money. If we choose to buy a bed, we will return to this salesman. Nick answered my question about the bed frame coming with the bed and the warranty.

Buying a mattress where you will spend 1/3 of your life, should be a special experience handled by a professional sales person who knows the quality of the product. We found this in Athens Ga where we meet store manager Mary Beth. Her professional approach was more of a friend helping you find a product that would be perfect for you. We did find this with her and purchased the I10 mattress. She is a true asset to your company and should be the model for all sales people you hire in the future. Jim and Harriette

This is our second Sleep Number bed. We decided to buy a new bed after 17 years with our first Sleep Number bed. Many new improvements on our new one.- although our first one served us well. Good service from showroom to delivery.

The team was professional and very knowledgeable about the product. They arrived time and kept me inform. They put the bed together in no time, making sure that it was in great working condition and walked me thru the application.

After receiving my bed, in just one night I could tell this was just two air mattresses in a mattress pad. I have had the bed just over a week and my lower back is so locked up that my legs are going numb if I try sleeping in the bed. The number adjustment does not matter, too soft and I feel like I'm sleeping in a coffin because the sides don't get soft, you're just letting the air out of the mattress and laying on base of your bed. Too hard and it bows up like balloon so your head and feet are resting lower than your body.

They were great! They were on time, professional, helpful, and quick. Best delivery people I have had in a world of everything being delivered these days! I was very happy with the delivery service and I am as my wife would say "Sometimes hard to deal with!"

The only problem I am having is the the sleep app for my cell phone will not accept my wi-fi password. It keeps telling me the password is invalid. It's not. This the only device I have issues with. So until this is fixed, I cannot use all the technology in the bed. I would like some help with this.

Outstanding experience at the Sleep Number store in Orange Park, FL. Sales rep Brandi was invaluable in her sharing of knowledge and recommendations with absolutely no feeling of pressure. We are very pleased with our mutual decision to purchase and are eagerly awaiting delivery. Thank you Brandi!

Our Sleep Number Headboard brace was improperly mounted to headboard. Bed and headboard were not placed flush with baseboard and wall. Height of the bed/mattresses needs further adjustment. We would like these issues and problems addressed and resolved to our satisfaction.

I called and explained that I needed a new remote. Mine got badly damaged in a move. Instead of new remote I only received a piece of paper! I purchased this bed in 2015..my SECOND bed from Sleep Number! Very disappointed. Called back and was told if I wanted a remote, they are back ordered indefinitely. I was considering purchasing again from Sleep Number but probably won't and doubt that I will recommend to anyone!

Shurla at the St. Augustine store was great! She made sure my fiancé and I got exactly what we were aiming for when it came to restful sleep. She answered all of our questions thoroughly and was patient with my indecisiveness, haha - All in all, would recommend 10/10!

Everything was Great from the moment we walked into the store till we left. ** our sales person really knows Sleep Number beds and got us what we needed and wanted. I will be glad to tell all my friends how good it was at your store 1124 W. Sunset Rd, Henderson NV 89014.

My attention when my wife and I walked in to Sleep Number store in Wichita KS was to get a base with the features our mattress has and your sales lady looked it up and gave us a tour of your beds. The one she showed us was a complete bed and we thought we were getting that bed minus the mattress. Well on yesterday all we got was a base that does less than the Serra base we bought from the Mattress Center. There was no remote or headboard and I am truly not happy about it and I need to know how to fix the problem. I really want to send it back. I was going to refer my daughter but not going to. I am truly not happy.

The purchase of my Sleep Number bed was the very best decision I have ever made. I truly wish I had done it sooner. It gives me the option to put my feet and or head at the best height for reading, watching TV or achieving the best position to relive pain in my back. The most comfortable firmness is easy to adjust. Love it!

I have been looking into the Queen i8 Sleep Number bed. I went to a sleep number store and laid on to see how comfortable it was and I really liked it so I decided to buy a bed and now I am looking forward to sleeping on my new bed.

This the third time buying a Sleep Number bed. I have never gone into one of your stores, always bought "online". The sales/service reps are excellent, answer all my questions, ensure that I understand everything, and are very pleasant to speak with.

At the beginning of the process I had some minor issues connecting to the internet and dealing with Iphone processing of the features available. After it was done, the application worked great. Positioning of the bed worked fine as well as the lighting feature and the individual numbers on each side. Sleeping on it it’s a pleasure regarding comfort and relaxing.

Went to Bowie Md, sign in the door says you have to call or text to set up an appointment, THANKFULLY we went to Waugh Chapel and our Salesman was Keith a true superstar, didn't try to push us into something we did not want, did not try to upsell something we didn't want. Was super knowledgeable, took his time and showed us all our options and explained everything, made sure we were 100% satisfied and helped us through the process. We are 100% satisfied with the whole process and looking forward to our bed delivery!

Our remote quit working right, I called and Terra was the customer service person. She was very nice and friendly and helped me get the right parts for my bed. We had to get the whole set up of the pump and remote. I want to thank her for her help.

The experience was wonderful. Enjoyable even. This is my 4th Sleep Number bed for that reason and the fact that the beds are so comfortable. A dream come true for a bad back. If people could realize the comfort of this bed they would not hesitate.

Although we waited a month for our bed to arrive, I can honestly say it was definitely worth that wait! The Sleep Number technicians were friendly, professional, speedy and patient explaining the set up and app to me. My first night in my bed was amazing!! I’m a disabled veteran with knee and ankle problems. For the first time in a very long time, I woke up pain free!! My back did not like my firm bed I had purchased for my husband so this king size bed was our perfect solution! The foot warmer is what helps my knees and ankles. This is the best investment I have ever made!! I can now get some real and much needed sleep! ❤️

Visited the Clearwater, FL location and spoke with Greg. While he was good at providing some details about the bed/bases, he left out some details that are deal breakers. 1st, he didn't disclose that the bed he sold me required an app to use and that the app would collect personal information. Upon the delivery of the bed, they informed me that I wouldn't be able to control the bed without the app. I called customer support and they agreed to send me the wireless remote to be able to control the bed without the app. While this was pleasing, the 2nd deal breaker arose when I rec'd the remote. I attempted to sync the cordless remote to the bed and it wouldn't work. Since I wasn't sure if I was doing something wrong, I pulled up the Sleep Number customer service chat. I chatted with customer service and they then informed me that the base Greg sold me is ONLY operable by a corded remote. If he had disclosed this, I wouldn't have bought that base.

I was wearing a mask when they came to our home on August 24, 2022. Both men put on masks and booties. They did their work well and explained the phone connections well. We had a Sleep Number Queen and went to a King. They fixed up the Queen upstairs which was still under warranty. They were neat and fast and did a great job. Thank you.

Needed to place a call to customer service, the bed pump and remote quit talking to each other and of course one side of the bed is flat the other pumped up to where it is as hard as a board. The gentleman was helpful and told me that the replacement part would cost me $150, I was surprised, needless to say I asked for expedited delivery and was told 4-7 days shipping. Placed the order. After 2 weeks I began a chat online to follow-up on the order. Cacy just didn't seem to care and took his sweet time to answer my questions online. When asked to speak with a manager that didn't seem to be a priority either. His comment to me was that the pump was on back order, no explanation. I had to pull every answer like pulling teeth. A lot of pain and crying. I gave up and placed a telephone call and asked to speak with a manager right off. She told me she was one. I explained my issue and asked what was up and why the extra delay. Again supply chain issues.

Bought our split king sleep number beds 17 years ago in Colorado Springs, Colorado. Four years ago we moved to Virginia and we started having issues with our beds. They would lose air at least once a week. We never used our warranty in the past. Found out through a Sleep Number Store, that we were covered by our 20 year warranty. Called to make a service call to have our beds checked from top to bottom. A tune up per se. Found out that 100% warranty coverage ended at 2 years. After 2 years you begin to pay a percentage. The longer time period, the more you pay for parts. You are also required to pay a $99 service call fee. We paid the $99 and set a date for the service call. Day came, tech showed up in company truck, walked into our bedroom and looked at our beds. He stated he never saw any like this. Then he took the control and checked the air number for each bed. Said everything was good and departed.

I haven't even received my order yet and I am so dissatisfied that I would never recommend Sleep Number to anyone. I was scheduled for delivery between 1p-4p today. It is now after 6:30pm and still no delivery or contact from the delivery tech. I contacted the 800 number twice and got a generic response. If you are running late, how about contacting the next client and letting them know an updated estimated time?

My experience with Sleep Number has been fantastic. From the store where I made my initial purchase to the delivery. I highly recommend sleep number. They have a quality product with and a great warranty. I highly recommend this product to everyone.

You need to know if you are going to buy from this company, a mistake on your order, or even downright dishonesty on their part will cost YOU!!! It should be pointed out from the start this is a situational review on the company and not the product. My issue occurred several months ago and I have put off writing the review to allow time to pass and see if my feeling is as strong now as when the issue occurred. I have been a Sleep Number customer for three years and love the product. My original bed was a “middle of the line” bed. The base would only elevate the head; however, I was fully able to control all of the bed's features via the app. I loved having this ability almost as much as I loved the bed. Earlier this year my wife and I decided to upgrade to the “top of the line” bed.

Everyone from start to finish to when we arrived at the store to the delivery of our bed. They were all fantastic!! Everyone were well mannered and kind! Delivery called to notify me when the bed will be delivered and arrived earlier than that. Bed setup was quick and easy. They explained everything about about the bed to me. Thank you guys so much!!!!

I love my new Sleep Number Bed! I have used a sleep number bed for many years and love it. The ordering experience was the best! I received several emails and texts confirming the delivery before the delivery date with a 3-hour delivery window. The driver called me that morning with a closer delivery time. When they had a truck issue they called again, very apologetic, to explain they might be a little later, but still got here in the 3-hour delivery time.

The gentlemen were professional, knowledge of their job and fast. They notified us of their arrival time and met that time. They were thorough in their explanation of the workings of the bed and made sure we had no questions.

The mattress and box spring have lost all support. The box spring in the first year had to be replaced because it was bent. Now in the second year of just having this type of bed is in even worse shape. Box spring is sagging down, as well as the mattress itself. At 100% it is not firm at all.

I was so impressed with the delivery team for my new adjustable bed. Not only did they do a perfect job setting up my bed but they explained everything I needed to know about the app. They were respectful of my home and even made sure not to let the cat out. I appreciated the care they took.

California king c4 360 adjustable air mattress. From the moment I first laid on it, comfort, support, ease. I was sleeping on a soft sided water bed. Nice at first. But required maintenance that I needed assistance with. Then in less than a year started breaking down. With my new bed, I can adjust it anytime by myself. I have relatives that have this bed for several years with no issues.

I am a satisfied customer due to the actions of a Customer Service Representative named Angelle (?) who actually listened to me. She identified the problem, came up with a resolution and followed through to completion. Employees like this are hard to find. As a result, I am a satisfied customer of Sleep Number instead of a unhappy person with a grudge.

The Sleep Number experienced from my husband and I was great from the very beginning. Yesterday our bedding was delivered. The men were professional, polite and help me through the app. The guys that delivered and set up the bed, were very helpful, quick and made it seamless.. They also removed our old bed and did it quickly as well.

The gentleman was excellent. Explained everything to us in such a kind way. We are in our late 80s. Very professional and very very knowledgeable of the product. The best yet of our service experience with Sleep Number purchase. We rate him a perfect 10. Very patient with his explanation about remote usage etc.

We have had our bed for 4 nights now. We truly enjoy it. It is the first bed we have purchased that my husband actually likes. We have been married for 46 years; so it is amazing. The ability to adjust the firmness level is just what we needed. Apparently we need different levels, and now it is possible. Also the delivery and setup crew were excellent.

I purchased both the P5 360 Smart Bed, and the adjustable base. I had been using a highly recommended brand previously **S&F**, and had thought it was good, but had always had back and hip pain with it, and I thought it "just was the way it had to be despite taking pain medications." In the store, the bed with computerized monitor was able to get me to ZERO PAIN! I couldn't believe it, but I was sold with that moment. The salesperson (MARY) worked hard to be sure I received a good deal, and GREAT financing! I am SO PLEASED WITH THE ENTIRE PROCESS! And SO PLEASED TO WAKE UP WITH NO PAIN!!!

When we purchased our Queen Dual i10 six years ago, I remember being nervous of how long it would last given all the moving parts, the sales person said it had a 25 year warranty so we felt protected making such a big purchase. Now one side of our bed, loses air every night. It is uncomfortable and annoying. We completed the troubleshooting and I contacted Sleep Number. They said I would have to pay a portion of the cost to replace the defective part because it is prorated based on how long you have owned the bed.

I have found that the Sleep Number beds are a quality product for I had one prior to this bed for over 20 years. The quality and workmanship of the sleep number beds are excellent. I have a King P5 360 smart bed with a king 360 integrated bass and a remote to adjust firmness of my bed. I could have had it connected to my smart phone but I opted out of that. I have recommended sleep number beds to many of my family and friends.

Ordered on 6/26/22. Called to schedule delivery. They said 8/12/22 was the soonest. We called to cancel the order because waiting 6 weeks for a new bed is absurd, and they said they could get it to us sooner, with 7/12/22 being the new delivery date. After taking the day off work, breaking down our whole room, and moving furniture in preparation for the delivery and they just called us at 5:20pm (with a 3pm-6pm delivery window) to let us know the truck is broken down and they need to reschedule to 7/30/22. They didn't offer any other solutions, discounts, or anything to rectify the issue. Absolutely unacceptable. Definitely will be looking to buy from any other company after this experience.

Very pleased.I would recommend this store and employees to anyone. They were great. I am very excited to receive my Sleep Number bed. The scheduled date for delivery is August 24 2022. I am super excited to sleep in a comfortable bed.

It was the easiest purchase of a bed I have ever made. The bed, frame, pillow, and bedding are top quality and worth every penny. The staff was polite and courteous, also very knowledgeable about their products. After purchasing many mattresses that didn't deliver on their promise, I'm glad I can afford a good quality bed for life.

I called and placed an order for a new pump for my bed 5/16. Was told I would receive it in 24-48 hours. Four days later I called and was told that it was on backorder with no idea when I would receive. Three days after that call I get an email from you all stating due to shipping constraints you all did not know when I would receive the pump. So which is it? I wrote a comment on your Facebook page and a rep told me a manager would be in touch with me in 24 - 48 hours. Needless to say I never heard a word. I sent another message asking why I have not been contacted as I was told and was told someone will be in contact with me soon.

We bought a $1,600 mattress exactly 5 years ago. By coincidence the remote control + the air pump gave up the ghost to the day 5 years later. Now after spending an entire evening with the support you want us to pay for replacements with warranty? The support told us to deflate the air mattress. Now after it is deflated and technically not useable to sleep on anymore they told us that a replacement part is $162 (10% of our purchase price!). Furthermore, the replacement has to paid upfront and no indication when we will get them! Again: we have an deflated mattress! This looks to me like a scam, what do you think?

Even though the technicians get a 10 if you would have asked me more about the equipment. The feet warmers do not work on delivery. I have waited over 2 months and receive defective equipment. I hope things go smoother with the change out and it works. For the price it cost it should be tested before delivery.

Purchased new bed for guest room Memorial Day. Was told then it would arrive July 1. The company kept me updated & informed every week. Bryson, delivery guy, was pleasant, polite, presentable as well as courteous and on time. My experience was very pleasant.

Contacted Shawn regarding damaged foot rail. Shipped new part in three days. Tech came next week and installed it. Excellent service. I would recommend this company and the products to anyone looking for great product to help with your quality of sleep.

This is our 2nd Sleep Number bed. The men that set up the bed were friendly and knowledgeable of the product. They made sure we knew how to use the app on our phones and did not rush us. Answered our questions and made sure we were comfortable using our new bed.

Save your money and avoid these scammers. Bed is decent enough but leaks in time and then the fun begins. Their warranty is horrible. They will charge you 40% of all the costs. So a simple issue is $200 or so plus $99 technician fee.

I was very happy with finding your local store. THE salesman Josh was a pleasure to deal with. He had great product knowledge and helped me find just the right mattress. I am looking forward to many nights of pleasure.

Not only great product and service, but truly amazing people in their store. Was in the Tysons Corner mall when shots were fired in the mall and people began running. Employees immediately locked down the store and instructed customers to the back, locked it and called 911. At all times remained calm and made sure customers were safe. Really hope those employees receive some form of recognition.

The delivery team is top notch. However, Customer Service is by far the worst. I have never been this angry before. They want you to take a damaged item. If you don't take the damaged item, they put you at the end of the delivery list which is 30 days out. They don't communicate well. In working with the delivery team, they said the new mattress cover could be overnighted and when I received it, call them, and they would deliver the bed within 3 days. Sleep Number customer service said that I refused delivery and would have to go to the back of the line-30 days out. This is my 3rd sleep number bed. Never before have I had to go through this. Customer Service is a mess.

Salesman was very professional, helpful, and friendly. He explained the differences and options very well. The store was clean and welcoming. He took the time to research all the reward points we had to get us the cheapest price available.

The delivery technicians were very friendly, respectful, and helpful. They texted me, let me know when they would be here and then showed up on time. It was hot outside but they never let it show. They made sure I understood how to use the app and everything to go along with it.

I would like to acknowledge the care and attentiveness that we received at the Sleep Number store in Madison MS. Our customer representative was Dave and he went above and beyond to make sure that we had a wonderful experience picking out a mattress. He was knowledgeable and thorough in his description of all the products and detailed in his answers to our questions. He never pushed us to make a purchase, but made sure we knew all of our buying options and the promotions that were being offered. Dave played a big part in our decision to go with sleep number and we highly recommend him to anyone in the market for a new bed.

My husband and I walked into the store to just check it out and the salesperson was very informative and let us try everything out. We were so satisfied we bought the mattress. Yes we did receive incentives and were very pleased with the dollar amount of this 360 smart bed. We have also been telling our neighbors and friends about the Holly Springs store.

The two men were professional and Courteous. Took the time to explain how everything works on the bed. They set the bed up and explained a lot of differ features and tips and tricks for putting the bedding on the beds.