Sleep Number Reviews

While I loved my sleep number, I recently found mold growth on the gray foam and the air mattress material. I had no idea this could happen! We have a mattress cover over the zipped cover. I really would like to know how this can be fixed. I have had my mattress for about 10-12 years. How long has it been there? It is quite a lot of growth. It is also on both sides of the bed. I have been having extremely bad migraines for about the last eight years. Wonder if this is the cause? I will have to look into that too!

Is lack of disclosure still a lie? My husband and I purchased a new bed for ourselves for our 10 year anniversary. As a consumer, we have many choices when buying a new mattress. We unfortunately chose Sleep Number. We had a great experience at the store. The salesperson was nice and helpful. We have no complains there. When we are in the store we aren't sure if this nice mattress is worth the thousands of dollars it costs but were reassured that there was a 100 day guarantee.

I purchased a Tempur-Pedic firm bed a year before buying the Sleep Number bed. The test at the store showed me that a firm bed was the wrong selection. The test required lying on a Sleep No. bed connected to a TV screen showing where pressure points of MY body were. At a firm number (present bed then) it was concentrated in a small area. As the sales lady reduced the number it spread out on my body which has after delivery of the new Sleep Number bed, maintained sleep comfort.. I like it and my three children and their husbands and wives like it too?

Love my sleep number - comfortable, good nights sleep. Nice people in the Greenville NC store.

We just paid off the bed this month, and have now had the bed for an entire year. This bed was by far the biggest waste of money in our home. First off, Sleep Number loves to bait and switch. We paid for the Flex fit based on the looks of the bed in the store. You receive just the bed and frame. The pretty box-like platform the bed sets on is not included. We were not told that. With all the tubes and pumps under the bed, it's an eye sore. But that is the least of our concerns.

I have suffered from a bad back and neck problems for years. I particularly have problems when I spend an excessive amount time reading. I have had my Sleep Number for almost five months now and my back and neck problems are almost completely gone, despite a grueling school load!

I purchased a P5 bed over the phone about 5 years ago and it has been leaking air for a while. I paid close to $2000 for the bed. It's like some other review said, "Select comfort don't give a blip about you after the first 100 days." Before going into their customer service issue, let's just start by giving everyone some perspective on the bed. In fact, till this day, I am trying to "scientifically" understand what's the difference between their so-called "performance line" compared to their cheaper, entry level beds.

My wife and I purchased an ILE with adjustable base while at the Sacramento Home and Garden Show. We were not there to buy a bed but after laying on the ILE and talking with the salesman Anthony multiple times, we decided to pull the trigger. We would talk to Anthony, walk around the show, went back to lay on it again, left to walk around the show, then on the third visit, we ultimately agreed to the purchase and paid $7400+ for the bed. What sold us on the purchase was Anthony repeatedly telling us that we could return it within 100 days if we did not like it. He sold us on the fact that there was no risk since we could return it. And when I say return it, I mean ALL of it.

Penny was very helpful during selection of our bed. We were allowed to take time to explore the options and answered questions. Penny kept us informed as did all associates. Set up very professional and all questions answered. Very pleased.

Bought bed with a discount. Bed was an outlet purchase. Bed came with refurbished air pump. Called factory and they became argumentative. They advised me I should have been told about outlet products before the purchase. I was not advised of this prior to completion of my purchased. Called store manager and he insists that he explained this in detail. Not true.

We love it! What more can you say! Great nights sleep.

Got our Sleep Number bed in December and I hate it. (My husband is ok with it) Close to $6000. Before finalizing our purchase - I tried out a Sleep Number bed in the Sleep Number store... I was not convinced it was the bed for us, mostly because of the cost. I was told by the store salesman and also the phone salesman - Nothing to lose, 100 nights guarantee. I have not had a good night's sleep since it arrived. We have contacted Sleep Number - we can return the mattresses but the base is non-returnable. We have to pay the return shipping on the mattresses. So when all is said and done we will receive approx $3100 of the $6000 (nothing to lose - $3000 is a lot of "nothings").

From the visit to the showroom to today, my husband and I have been more than satisfied with our new Sleep Number bed experience. I would recommend a Sleep Number bed to anyone and would say you'll be pleasantly surprised at the cost when compared to a regular mattress. Very pleased!

Ever since my son was born 14 yrs ago, my sleep has been lacking in quantity and quality. I thought that was the way it was to be from now on, and just resolved that I should get accustomed to it. During a business trip, I stayed in a Radisson and slept in a Sleep Number bed. It was at that point that I knew I had to own one. I purchased my Sleep Number bed 5 months ago. I can honestly say that it is the best purchase I have ever made! I noticed a much better night's sleep the very first night in my home, and my sleep has improved ever since that first night. I used to survive off of 3 to 4 hours of sleep each night. I now am sleeping between 7 and 8 hours each night. I am waking up refreshed and ready for my day. I am sleeping like a teenager again!

This is the worst bed I have had. We spent money to get the premium model. I have tried just about every setting. Have tried different pillows with each setting. My husband likes a higher setting and I like a lower setting. Problem with that is my side of the bed slopes and his is higher. Has not at all relieved pressure points. In fact made my back worse. This was not worth the money. Lot of hype and overrated.

We are happy owners of two Sleep Comfort beds. We liked the first so much we bought another. So this review is not just shooting from the hip. We bought a 4" memory foam mattress pad (paying more than at other places) because we've been so happy with the Select Comfort beds and the customer service. Our mattress pad cost $300. Delivery was prompt and we unpacked the pad and laid it out to air as instructed. The smell was really strong, sort of petroleum/plastic smell. The packing material said this is normal and would dissipate. They call it "fresh foam" smell. The common term for this is "out gassing."

We have been using sleep number bed, 20 years or more. We now have 3 of them. The first original is still in great condition, never had any problems with it. You sleep very comfortably. We would never consider any other bed. Our friend paid 7,000 for a bed, he still is sleeping in a recliner, it will take many years to pay off. Should have chosen sleep number.

We bought a Sleep Number bed 11 months ago. We paid $3200.00. Seventeen hundred was for the Dual Temp layer that warms and cools. That layer is made of memory foam, which sinks down with the shape of your body and doesn't spring back. In less than six months we were sleeping in the same "craters" our bodies made that caused us to get rid of our old mattress. But with a conventional bed it took ten years to make these craters. Due to these craters, both my husband and myself experience pain in our shoulders and arms daily from sleeping in a crater. I feel whatever comfort may be offered by the Sleep Number bed is negated by the Dual Temp layer. Sleep Number doesn't really care how you feel about your bed after the first 100 days. They got your money.

There is something self-control provides when going to bed. Knowing one can make an adjustment is often enough to evoke an inner confidence and peace that relaxes and prepares one for a good night's sleep. I know it did for me. Thank you Sleep Number.

We purchased a Sleep Number bed with an adjustable base in December. We were repeatedly told by both the salesman and the store manager that we had 100 days to try the bed in home and if we didn't like it, we could return it. We paid for the bed and did not have delivery until more than 6 weeks later. The day the bed was delivered the adjustable base wasn't working correctly, the wifi function didn't work. We did not want to take delivery of the bed, since there were already problems with it. We were told at that point by the delivery persons that you only have 100 days to try the mattress, the adjustable base sale is final the minute you are in the store.

I love my i8 Sleep Number but I bought a dual control topper and I have been miserable ever since. There are two large boxes that sit on either side of the bed that we trip over when we get in and out, and the topper slides off the bed each night. Before we get in bed we have to pull on it to try to get it back on the bed. Complete waste of money!

Love the bed but am not as pleased with the IQ system. It is inconsistent in recording sleep patterns, at least 5x/month. It does not record any information or it is inaccurate in the time of day. Otherwise, very pleased with this bed.

My wife and I had tried 3 different types of beds before we finally went to a Sleep Number Store. The sales staff were great and they took time to help us figure out our sleep number and which bed would work best for us. Since we received our bed we have never slept better. We have dual chamber bed and my wife sleep number is 30 and mine is 55. There is no comparison to the other brand name beds we tried before. Hands down we love our Sleep Number bed.

It wasn't until my chiropractor convinced me, very strongly I might add, that I needed a different bed. I tried the Sleep Number plus a few others and was convinced that the Sleep Number bed was for me! I love it and wish I had gotten one earlier!

My husband and I have had our Sleep Number bed since the fall and truly enjoy it. We got one on recommendation from my parents who have had one for many years. We have both been sleeping much more soundly and wake rested. Very pleased with the service and quality!!

I love my Sleep Number bed, but I have to say that the Dual Temp is my absolute favorite feature. I no longer need multiple layers of heavy blankets weighing me down in the winter, and the cool air keeps me comfy all night during the warmer months. I can't imagine sleeping without it!

I have purchased the Sleep Number bed 7 years ago. I was happy about it even though the pump display was broken. Two years ago, I recommended to my son and he bought one too. I also recommended to a few of my friend. Few weeks ago, one side of the bed started to leak and I had to pump to my firmness level every day. Today I had an online chat with a customer service rep and was told that I need to spend about $250 to replace the air chamber and the pump.

I love this bed. I have the M7. From the first night sleep in October until now I have enjoyed the bed. My wife loves the bed also. My sleep number is 35. I sleep like a champ. Thanks.

The staff was very quick to help me. All of my questions were answered. The bed is pretty nice. I like that my fiance and I can each have our own firmness setting. The 30 year warranty covers anything that can happen to the bed, at least that is what the Sleep Number employee told me, so that offered some peace of mind since air mattresses are known to wear out with time. The experience was positive overall, I would recommend a Sleep Number bed to my family and friends.

The best choice ever, and don't know why I waited so long. I have already told some of my friends to check them out if they need a new bed.

We love our new Sleep Number bed. The delivery was horrible, the 3 delivery men were rude. One of them rang our doorbell and opened the door and walked in. They parked the big truck on our lawn, I asked them to put the truck on the driveway and I was told that the delivery wouldn't take that long. I again asked to park the delivery truck on the driveway instead of my lawn. They were not happy about my request and started unloading the bed boxes, I then told them to get the truck off my lawn. Instead of handing the boxes out of the truck they threw them on the ground. At this point my wife suggest that I should leave before something bad would happen. I don't know what happened after that. I will never do business with Sleep Number again because of the delivery.

I love my bed and I get the best night sleep ever. I do not even know when my mother gets out of bed. And I am not waking her up either (My mother is 93 and I moved in with her after my dad past away. She did not want to sleep alone). She also enjoys a good night sleep as well, thank you so much. And if needed we can change the firmness of the bed. Just love it.

I purchased the mattress and furniture set on 1/24/2015. The total was almost $9k before tax. I was waiting for a call with "5 days of my order" based on the email confirmation I got. I didn't get that call and decided email them. I got an email saying I will be contacted in 72 hours. Guess what? No one contacted me. So I called them myself and the lady could not be less interested. All wanted to do was find out if they are processing my order. I was met with silence and a single word answers. So I decided to go to the store where I purchased the bed at the Arcadia mall and the Asian salesman didn't seem to care neither. So I'm really debating on just canceling the whole damn thing. After they make the sale they didn't care. And I'm not asking for much just some service for the products I order. I mean I didn't get a sit and sleep mattress. This is suppose to be top of the line. Yet I get better service at McDonald's.

This is by far the best sleep I've ever had. Comfort with support. I have many chiropractic issues, in fact my chiropractor suggested I get a Sleep Number and I'm so glad I did! I wake up without ridiculous amounts of pain, yay!

From the moment we walked into the store to our continuous nights sleep, it has been a fantastic experience! My wife was pregnant and she enjoyed the freedom of being able to adjust the bed to maximize her comfort! The world is a better, more well rested place because of Sleep Number!

We've had our C2 Sleep Number bed for about 6 months now, and really are happy with the purchase. The adjustable pressure gives good relief for aching backs. The supportive foam bolsters allow you to sit on the edge of the bed and the bolsters fully support you, as does the center bolster.

Love my c2 mattress, it is simple and a great replacement for my former waterbed. Set up is so easy. Would recommend to anyone!

DEALING WITH THIS COMPANY HAS BEEN A NIGHTMARE for my wife and I so save yourself the stress and headache. Like many of you, my wife and I walked into a retail store and were sold on the product. We were on the market to purchase a mattress on the advice of my therapist since I suffer from back problems due to cancer. Hence, we decided on a Sleep Number bed and anxiously waited two weeks for its arrival.

We have had trouble with our bed from day one. We purchased a split king with all the bells and whistles. An $11,000.00 bed. I know way too much to ever spend on a bed! For that price we expected an excellent night's sleep and great customer service. We might as well spent a dollar. I've already complained about the bed not working properly even after 3 service calls. My complaint now is with the horrible customer service this company gives. We decided since they couldn't fix our bed we would exchange it for another. Of course all others were priced less. It has now been 4 weeks and another 4 phone calls to customer service to find out why we haven't had our exchange yet. I get the same run-around story EVERY time. Lots of apologies, "I will personally see that this gets taken care of", etc.

Bought bed 1-4-2015. Didn't receive bed till 1-20-2014. Tried bed for 2 weeks. I'm in pain in neck and upper back. From pillow sagging into bed. Bought extra firm pillow, still not comfortable. Call today for return. So after pick up and having to pay $600+. And no BED to sleep on. I had to pay for delivery and pick, $400. And stuck with a Sleep number mattress pad $219. This was suppose to be a good bed, not . You are buying an air mattress and memory foam that SAGS. Beware, and read reviews before buying a Sleep number bed.

This will probably be removed immediately but the frame is not included in the 30 day payback period. Customers need to be aware of this. And for a sales person to lead one to think ALL can be returned in 30 days is just false information.

Let me start off by saying this bed is extremely overrated and expensive. When you look at this bed as a whole, the only unique feature of this bed is the remote control pump. The bed is basically an overpriced air mattress. The accessories are extremely overpriced as well. I had spinal surgery last June and hadn't gotten a comfortable nights sleep in months, and frankly nothing may work but I had to keep trying. So I decided to try the Sleep Number bed only to find out that it did not work for me. Well that was a costly experience to say the least! They charged me $199.99 for them to pick the bed back up, @195.99 for a mattress pad, and $99.00 for a pillow (the best item out of the whole thing) but still extremely over priced, and $89 for the original delivery and set up.

Our daughter bought a Sleep Number bed spent over 3300 for it... The chambers kept losing air, they kept having a big bump in the middle. She was waking up in the middle of the night with pain making her already sore back worse unless the numbers are the same on each side the bed won't function. She has called in multiple times for help and every time give her the runaround. Now she's past her hundred days and they won't let her exchange it. She is pregnant and having difficulty sleeping on this bed and nobody at Sleep Number seems to care. I contacted Shelly, I booked the CEO to have her call me and they said that she doesn't take phone calls!!! But they sure didn't have any trouble taking their money...

We bought our bed 2 1/2 years ago. We really did like the bed and was happy with it until one side began to lose air. When we called the company, we discovered we would have to disassemble the bed and move the tubes to discover the problem. After we found out whether it was the tube or the mattress, we would have to pay from $92 to $129.00 plus other charges to replace either pump or mattress. Also that would entail disassembling and reassembling. It isn't worth it. If this is what happens every 3 years, the product is unacceptable.

In 1998 I had cancer removed from the back of my neck and because of that my upper body is always (24/7) stiff and sore. I would wake up in a regular bed and have to take a least 1/2 hour to get the body moving. We purchased a Sleep Number bed in August of 2014. Since sleeping on this bed I now wake up without the stiffness. My Sleep # is 40, but I have been experimenting with higher numbers. I am so happy we purchased this bed.

My husband and I are enjoying our new Sleep Number bed. As with every new mattress there was a bit of an adjustment period. However, we have both found our numbers. I'm a 70 and my hubby is an 80. We have noticed a considerable difference in the way we feel after a good night's sleep on our Sleep Number Bed. I have less stiffness and back pain than I experienced with a regular mattress. I know once I get all snuggled in it is very hard to want to get up. One of the things I love about it is that the mattress is so light weight. We have no desire to own any other bed. My husband surprised me with the purchase of our bed and I will be honest - I wasn't sure I'd like it, but living the experience has changed my mind! Thank you Sleep Number. You have two more satisfied customers.

I purchased the bed just before Labor Day. Also purchased with the bed was a Cool Memory Foam pillow. The pillow was great by itself, but combined with the bed I have not slept so well in I do not know how many years. I no longer have a stiff neck and can sleep for more than 4-5 hours without having my hips and neck hurt. Wondering why I did not purchase one of the Sleep number beds before I did.

I love my Sleep Number bed. I have had a memory foam as well as standard mattress. This is by far the most comfortable bed! Also, an absolutely great feature is that I can buy regular sheets of my liking and use them. Unlike let's say a waterbed, where you need to purchase certain ones. The bed is also very easy to move around for cleaning under it or even giving the room a different look and rearranging the area. So pleased with this purchase, rest of my family also purchased beds.

I bought my bed in CA July 2003. Have been very happy with it until recently when the pump no longer communicates with the remote. I have done all the suggested fixes and nothing works. In addition, they don't tell you that the 20 year warranty is prorated so a new pump and remote for a bed that I can't possibly move myself is over $200.00. So I get to pay over $200 for a bed that cost me $3,463.96 in the beginning. Not Happy!

We ordered our Sleep Number bed in August, but because of remodeling issues on our end, did not take delivery until October of 2014. I love how my back does not bother me when I awake. The bed is adjustable, and although it took several 'tries' to get our number 'right', I am so glad we purchased our Sleep Number bed.

I bought my Sleep Number mattress online, it was delivered quickly and was super easy to set up. I have had the most comfortable sleeps since I bought it! What a great bed and a good value for a good product!

We bought a $4 K plus bed and are extremely sorry that we wasted so much money. We didn't have it 3 months and my husband's side was concave. I called Customer Service and she wanted me to turn the egg crate mattress. The issue continued and I wondered if an air tube was not working. I called Customer Service and they wanted $150 to come out. The puppy ate the bed control remote and a replacement costs $299. I am over throwing more $$ away. The best thing I did was to buy a pillow top Tempur-pedic from Costco and replaced the egg crate. This product is SO overvalued.

Had back problems but new bed has helped. Very comfortable and no back problems in the morning. Would highly recommend.

I have never sleep this good ever. Not only that, if I want to sleep on a cloud, just make it softer and if my back hurts, make it harder. So it is two beds in one.

Was recommended to SN by a friend from work. I have osteoarthritis in neck and lumbar spine and hadn't awakened without being stiff and in pain for years. I have not had morning pain in these areas since I switched to a Sleep Number bed (basic model). I am single so sleep alone and keep both sides at 95 which works best for me. Great product.

I am very pleased with the service I received from the store and the people who delivered my bed. Everyone was very friendly and helpful. The only complaint I have is I was told if I recommended someone to the store and they purchased a bed I would receive $100 for this. I did send someone to the same store and they purchased a bed. They were told I would receive this too. But I never did. This was back around October 2014. So far this is the only problem I have so far since my purchase.

Pleasant experience at the store. Been sleep much, much better since getting a sleep number bed.

I never thought the bed would make that much of a difference in how I sleep. Since getting the Sleep Number bed, I've slept better than I have in years.

I have personally had a great experience with our new bed. I sleep much better every night and love being able to adjust the firmness depending on how hard of a day I had at work. My wife has not enjoyed the bed however and despite sleep number trying to make things more comfortable for her, (free memory foam underlayment upgrade) sleep quality has remained much worse than before this bed. My wife really prefers a softer setting and at these lower settings she says the bed feels too much like a low quality air mattress. I wish there was a way to make us both sleep well. My rating is 5 stars, my wife's is a 1.

After years of restless sleep on numerous mattresses, the Sleep Number Associate helped my husband and I to find a bed that truly fits both our needs. I suffer from continuous pain due to degenerative disc disease. Finally, at 50 years old, I can sleep through the night and wake up feeling restored and rested. My husband is no longer disturbed by me during the night. It's allowed me to continue to pursue an active lifestyle. We've recommended Sleep Number to several friends & family who have since also purchased a bed.

Setup time for me was 2 hours & fun. I went step by step & not a problem. Yea! The bed works just as advertised. Our sleep # is 55. My sister just visited and sleep on this bed. Sleep #45. She could not believe how comfortable & easy to adjust.

I have owned four beds in the last two years of my life and after having so many issues with each of them I finally broke down and bought a sleep number and it was the best investment! I love my sleep number bed! The best part is that I can adjust it to be just the right setting for me! This is the best bed I have ever slept on!

Love my Sleep Number bed.

After purchasing a new premium mattress that was just too firm. I took my girlfriend's advice and visited the Sleep Number store in Edina, Mn. Two hours after sampling various mattresses I decided on the newest Innovation model. The combination of a firm foundation and a soft plush pillow top works perfect for me. I purchased this mattress during the Labor Day sale and saved substantially on the purchase price. I love this mattress! I look forward to going to bed every night! I'm a 95 and I'm a totally satisfied customer. Great sales and set-up experience also. One minor annoyance was waiting two weeks for delivery.

We love our sleep number bed. My husband had been unable to sleep in a bed for more than 5 years. He had been sleeping in a recliner due to back issues. He now sleeps in our bed and has very little back pain. We chose to try this over surgery and now we are very happy with our choice. We would definitely recommend this product and often do.

We have had nothing but issues with our sleep number bed from the start. We have had 2 air pumps die and now another last night. When your air pump totally fails you lose all the air that is in the mattress and it goes flat. Then you try to get a replacement pump only to find out you have to dish out another $158.00 AGAIN to replace it and then wait for 3 days for it to arrive.

The bed is AWESOME! I haven't slept this good in years. It's so nice to be able to change the firmness without having to buy a new bed all the time. We bought the memory foam cover and it is wonderful. The best thing is that we both get what we want in a bed.

We initially were talked I to the C series bed by a showroom salesperson who made all the promises of amazing sleep in the world. She also suggested upgrading to the dual temp (over 1,000 add on feature). The basic model and dual temp ended up being close to 5,000. I will say they have very generous finance packages which was nice.

We talked about replacing our bed for at least two years. We had slept on inner spring mattresses our entire marriage (13 years). My husband has had a bad back for almost 20 years and never has had a great night's sleep. We read reviews and went ahead and bought a Sleep Number hoping it would be just what we needed. It only took a night or two to find out number (I'm a 35, hubby is a 50). The best sleep we've ever had! And now we have another problem, we can't get out of our bed. It's so comfortable! Thank you, Sleep Number!! We will recommend you to everyone we know!

Best sleep I've had in my entire 48 years. Fit for me and how I sleep. Just wonderful.

We replaced an 18 year Sleep Number bed with the upgraded version including Flex 3 frame and P6 bed. The new bed is comfortable but very high making entry and exit more difficult and while sitting on the bed our feet do not touch the floor. The split mattress is impossible to make and seems to be warmer than the previous model. The remote uses multiple buttons for entry and at night will certainly take enough effort to make changes that will wake you fully for results. It will take some time for us to adjust to the changes and fully evaluate the end result.

Purchased a King split sleep number bed and my wife had over two weeks of very little sleep trying to make every adjustment possible. We want to return and they will not refund the frame, which was $4000.00 of the purchase price. We gave notice after 2 weeks. If you give a 100-day sleep on bed warranty, that should include the whole bed. They never said the $4000.00 frame was not returnable in those 100 days. I think it is very misleading and I think they should honor their warranty. We should be able to return the whole bed because it isn't a bed without a frame. No one can afford to throw away $4000.00.

The fitted sheet doesn't hold up well. I purchased a classic sheet set the beginning of last year and it ripped within a month or so. Sleep Number exchanged it in April 2014 and it ripped again in January 2015. I was told by the customer service rep there was nothing they could do. The bedding is expensive to begin with, I can't get it anywhere else but from Sleep Number because the fitted sheets at the linen stores are made for a mattress & box spring and it doesn't hold up well.

Every night is like sleeping on clouds! No aches or pains even after working a double shift... Best investment! I've had two Sleep Number beds for over 19 years and won't ever buy anything but a Sleep Number.

I have a queen adjustable with the massager. I have had it since 2011. I have moved it 3 times, cannot imagine life without it!

Buying a sleep number bed was the best decision I have made in many years. I am sleeping all night every night and wake feeling refreshed and well rested. Thank you sleep number.

In the last few years I have developed severe joint problems. Every night I suffered from pain. The Sleep Number bed has stopped that in its tracks. I now sleep soundly and with no pain. I also purchased the adjustable frame. This has been wonderful too. I'm sold on Sleep Number and would recommend it to anyone considering one of their beds.

Since getting our Sleep Number bed, I actually sleep through the night and I'm dreaming regularly. I used to have so much pain in my back and hips and this is pretty much gone while sleeping. I would recommend the Sleep Number to everyone. I have already recommended it to one woman and she bought one a few weeks ago.

We have had our adjustable base queen bed for a`little over year and feel it sleeps very comfortable. Problems we have are the mattress shifting. One problem was solved by buying a retainer bar that fits in base at foot of bed. It still slides but mostly side to side. The main problem now is the space at head of bed and wall (we don't have head board), pillows always end up falling down the space. I thought about one of the seen on tv wedges, but don't know how that would work with adjustable base. Any help would be appreciated!

Thanks to some intervention at the corporate level, this issue has been resolved as I finally received my bed. From what I experienced, and have read in other locations, it seems like most of the issues stem from the East Coast Delivery Scheduling department and once it is past them, things start to run like they should. The actual delivery went smoother than I expected and the delivery personnel were courteous, knowledgeable, and extremely efficient. The bed is exactly what we wanted and, so far, seems to be just what we needed.

My husband and I absolutely love our Sleep Number bed. We went from a waterbed to the Sleep Number and could not be happier. We each get a comfort setting that allows us to receive a better night sleep. We wake up refreshed and renewed. I no longer have to roll out of bed and force my back to straighten.

I absolutely love my Sleep Number bed. Before I purchased my bed, I had difficulty falling asleep. When I finally went to sleep on my old bed, I did not usually wake up feeling rested. After I purchased my iLE Sleep Number bed, I am able to get comfortable and go to sleep much easier. Now I actually dream most nights. I can't remember dreaming since I was a child!!

I would absolutely recommend the Sleep Number bed. I have had mine since October 2014 and it is the most comfortable bed I have ever owned. I am a former Tempur-Pedic owner and it can't touch the comfort level that I have with this one.

I/we will never buy any other bed for as long as I/we live. The sleep number bed is the best bed ever made. When the kids will not sleep in their bed, they come to our sleep number and fall asleep fast.

My wife and I bought the top of the line split King, with all the bells and whistles. I spent over $8000. Initially the bed was not installed properly. We went through hell trying to get someone come out. After it was repaired and sleeping on it, it was the worst night’s sleep I have ever had no matter how we adjust it.

I was having serious back pain when I bought this bed. Almost immediately I experienced improvement. The store staff was very helpful to find my sleep number. I have adjusted it a few times but the number they suggested was "it". I love the pillows we bought too. My back pain is very much improved now... almost gone.

I have had a long medical history of spinal problems, three separate spinal surgeries and major discomfort in getting proper rest. My wife and I have had different mattresses and other sleep accessories and pillows over the past 15 years. In December 2013 I had a successful 5-disc Lumbar Fusion. Our bed at that time was way too firm and I wasn't getting the rest I needed for rehabilitation. We went to Sleep Number store in Olympia, WA and chose the i8 Split King w/ Adjustable Base. Finally, we have a bed that provides my wife and I the full range of independent adjustability in firmness and head/foot positioning. We are Happy Campers!

I love the Sleep Number bed! Even got one for my guest room. Would never buy anything else.

I would sleep 2 - 3 hours a night before my Sleep Number bed, I was always tired. I was at the end of the rope when we went to the Sleep Number store in Peoria, IL. at the Northwood Malls. Danielle showed us what Sleep Number had to offer and found our sleep number mine 60 and my wife 45. I have changed mine to 90 since getting the bed. I now sleep 7 to 10 hours a night, I feel better and don't waste money on those over the counter sleep aids that never worked.

It is great the way every part of the body is supported.

I purchased the Sleep Number P5 king bed and it has made a huge difference in my sleep and my husband's. It is so comfortable and of course you can adjust it to your aches and pains as well as it is like having a new mattress every night. Super easy to set up. We had it ready to go from box to bed in 45 minutes. We also purchased 2 sets of the smart classic sheets and I must be honest that they are less than appealing. They "pill" very badly and we will not be putting them back on our bed. Sorry sleep number but the sheets are not worth the price at all. Honestly, I have sheets from Wal-Mart that cost a lot less and have no pills after dozens of washes. The down alternative pillows are good but the price is a little outrageous. Thank goodness there was a fabulous sale or I probably would not have bought them. The bed is wonderful, stick to that. Everything else is just overpriced "frosting".

This is a double with a single chamber. The sides are rigid but the center is the airbed which is not large enough for any adult to completely sleep on it. The bed sinks in where the airbed is, so your body is contorted as if sleeping in a hammock...the worst for an already painful back condition. The issue is so bad that even if my 45 lb. dog lays on this bed by herself, the middle noticeably sinks into a hollow. You have to climb toward the sides to get out of it....though this is a slight exaggeration, it illustrates the defectiveness of this bed. I received no satisfaction with either the store or customer service. I have taken apart the bed and explained to them the condition of the components that seem fine. It is the design that is the problem. Perhaps in a king or queen size the air chamber is large enough that an adult can sleep completely on the air chamber, but this is a design defect in the double and not fixable.

Fully satisfied. Really like the adjustable frame. Would recommend to friends.

Sleep Number stepped up to the plate and has promised to look into how this all happened and make any corrections to their processes that need to be made.

I bought Sleep Number bed for my 14 year old son after purchasing on one myself. Best purchase I've made in years! Well worth the money and my son is sleeping very well. He's more rested when he wakes. My Sleep Number bed actually cost less than a standard double mattress and box spring. I would recommend a Sleep Number bed to anyone who's been sleeping poorly for any extended period of time--you'll never regret it!

Great bed! My husband has had back problems for years. This bed seems to have cured him! Easy to set up. Highly recommend!

I have a bad back, when I sleep on my Sleep Number my back hurts less and my sleep is better. I like it so much that I bought another bed for my husband's 94 year old mother.

My wife and I are very dissatisfied with our new bed. Not comfortable for either of us. Watching it be assembled opened my eyes to the construction/quality to price ratio. I feel stupid for spending over $4,000 for this bed. I called customer service to return it today only to learn I need to suffer with it for another 27 days so I will be in compliance with their return policy. Why would you make a customer upset when in 27 days you will take it back. The only reason I know is that they hope you will keep their overpriced product. BIG mistake on my part!

Upgraded my queen sleep number bed for new king. New hubby means bigger bed!! Quality unparalleled and sleep like a baby. This bed is new to him and he just loves it!! We look forward to returning home from vacation to sleep in our bed! Best $ ever spent!

We love our sleep number bed!! So happy to be waking up without a sore back.

I really enjoy our sleep number that we purchased this past fall. Our most favorite part of the bed is that we purchased the option that allows us to move the head and feet up! My kids are always watching movies with us and we all love it. We also purchased the sleep iq which I think was a waste of $300. It is hard to understand and navigate. People should definitely think about buying a sleep number bed but stay away from the sleep iq!

It is 100% worth just going into a store to get your sleep numbers. This will let you know if you even need a bed like this. My wife and I are opposites and the sleep number bed is perfect for us. Her side is firm, my side is soft, and we're both getting a good night's sleep.

Very comfortable and love the ability to adjust to watch TV or read.

I'm a 45 and my wife is 70 so this is the perfect way for for us to both get what we want. We put the Sleep Number mattress on top of our old King foundations. We have a Thomasville Rice bed. It is significantly taller than the sleep number foundation. We like the sleep number. We've had it 6 months.

Everything from the purchase experience to the sleep I get on my bed has been amazing. I couldn't be happier with my Sleep Number and would recommend a sleep number bed highly to anyone. If you're in the market for a new mattress, Sleep Number has a product that will meet your needs.

I/we really do enjoy our new bed. My husband has a bad back, and the bed helps with getting a restful sleep. He commented that he does not have any back problems due to the end.

My husband is an Ironman competitor and our Sleep Number bed has given him the best sleep ever! No more back aches! We are true believers that the Sleep Number bed is the best mattress for your money!!

For years I have been told I need a very firm mattress for my bad back. I was uncomfortable in bed and had a terrible back ache when I woke up in the morning. I tried Sleep Number. The difference is amazing! I am comfortable in bed and the pain is minimal when I wake up.

Had attentive service in the store & my husband & I were able to try out various settings on a sleep number bed. We have had our new Sleep number bed for almost 4 months - and LOVE IT! I'm a 40; my husband prefers a firmer feel - he is a 70. Would highly recommend buying one!

Bought a pillow on 12/27/2014 for 71.99 and was told if I couldn't sleep with it and bothered me I could return for a full refund. Tried pillow for 1 week and it bothered my neck so bad I couldn't use it anymore. So on 1/17/2015 returned it and was told I couldn't get a full refund. I had to purchase a pillow protector for 11.99 and received 60.00 back on my card. At the time of the sale, the salesperson never explained none of this to me and when you pay for the items, you receive paper work of the terms of sale and it's already too late to do anything because you already purchased it. I will never buy anything from them again, not a very good way to do business. They tell you one thing and then after you buy, it's not their problem.

Very pleased with my sleep number bed. Thought about one eight years ago but got turned off because of the price. This time I bit the bullet and very glad I did. It is well worth the money. Just buy it on sale. It takes a few days possibly a week or two to get your sleep number but when you do, you will be very pleased with it.

Love our IE bed.

We love our new bed.. it is difficult to make up...

I love my Sleep Number bed! I used to wake up with an achy back, stood and sore. Since I got my Sleep Number bed I have no more morning back pain! Well worth the price. Thank you Sleep Number!

Having ordered 4 beds over the last few years says it all! Two for our house, one for our Adirondack cabin and one for our Lake Cottage. When we sold the cottage and cabin, we advertised "Sleep Number" beds and our buyers liked that extra bonus as we sold both properties mostly furnished.

We bought the dual adjustable bed. We have back trouble and being able to relieve pressure by changing the position is wonderful. This is the second Sleep Number bed we have owned. We gave the previous one to a family member and they love it. That bed was eight years old and has held up well.

I love love love our sleep number bed! After many bad mattress experiences, we finally decided to go Sleep Number... best decision we have made. I get up with no soreness and sleep great! The customer service was exceptional... this was a great choice!!

Salesperson, Elizabeth **, very helpful and courteous as was store manager and delivery and set up men. Well mannered, friendly, clean and neat. Set up quickly and efficiently leaving behind NO mess, even took away the old mattress and spring set. Couldn't ask for better service.

I've had the P5 single chamber bed since August 2014 and do not regret my purchase at all. This bed is so comfortable. It supports my entire body from head to foot. The adjustable base adds to the fun of the bed. I have no back pains & am always well rested. The only problem is I never want to get out of bed!

This is my 2nd Select Comfort that I purchased. My first one was 20 years ago and it's STILL amazing, but it's only a Queen and my "KING" likes to sleep in a King sized bed. We have spent THOUSANDS of dollars on crappy coil/spring mattresses and now that we are older we finally made another investment in Select Comfort. From the FIRST night we had the bed we slept without waking up, without aches and pains, without sleepless nights. Bless you Select Comfort for making a dream of a bed. It was a pure pleasure from the moment we entered the store all the way through delivery. You are a stand up company that stands behind their product! Both of our Sleep Numbers are 35 and we also bought the lift. If you enjoy watching TV in bed I suggest you spend the extra money to get the lift. We no longer snore or have acid reflux issues. Amazing bed would recommend it to anyone!

We purchased a split king adjustable sleep number bed at a home show. We already had a king sleep number, but it was 12 years old. Love the adjustable bed. When I had the flu (upper respiratory) I was able to elevate both head and foot to a position where I could breathe easier. I'm sure the bed helped me recover more quickly.

This is my second bed. We had a great experience with our first bed (purchased September 2014) and are in love with it today. I recently had to move my mother in to an assisted living location. This included moving her from Florida to Virginia. Mom has complained about her current bed for a long time so we left it in Florida. Her mental state makes shopping for a mattress she will like very difficult. The Facility she is in is letting us borrow a bed. I decided to get her a sleep number so she would have a bed that can change with her needs. I was aware of the two week lead time on the order.

I used to wake up in the morning with my back hurting and since August I have been sleeping on our new P5 sleep number bed and no longer have a backache. My husband was used to sleeping on an old fashion water bed. It took a little bit for him, but now he loves the sleep number bed.

Like most people, I invest my money in great products and services put out by companies that care about their customers. If it's worth it, it doesn't hurt to splurge. For example, a friend of mine suggested I look into purchasing a Brighton handbag. I'm a tomboy and not big into the status symbols certain products allegedly provide, so when I saw the astronomical price tags throughout the store I gave a resounding "No way!" She said, "Wait a minute. Brighton bags are handmade. They're sturdy, they register your handbag in case it gets stolen, cleans and conditions your handbag each year for free to keep it in good shape for the life of the handbag, and if anything wears on it within a decent time frame they'll replace it. This is one of those things that you get what you pay for, and they love their customers. It's a pleasure to own one." Everything she said is true. My experience with Brighton has made me wander outside my comfort zone and give other high priced products and services a chance to be heard.

I got my sleep number 4 months back. These are really great mattresses. Easy to setup and great for use.

My sixtieth birthday present to myself was a Sleep Number Bed. Throughout my adult life, I bought quality mattresses but I always seemed to not be quite satisfied. Now, depending on my mood, the weather, aggravating medical conditions, etc., I can get as comfy as I want every night. It makes sleeping at sixty a joy.

Adjustability alone makes the Sleep Number bed worth the purchase. How do I feel today? Do I need a little more firmness, maybe a 70? Or do I need to sink into a cozy 35? Head up for reading or watching TV? Legs raised after a long day on my feet? Absolutely.

From the minute I walked in the door, the representative helped me understand the options, configurations, and wasn't too pushy. We discussed sleeping patterns and he put me on the demonstration bed to visualize the pressure distribution on the mattress. He then helped me see how having control over the firmness can quickly help alleviate traditional pressure points. I settled on the Performance Series, and had it delivered and setup. Finding my Sleep Number took several days, but I could notice a difference after each adjustment. I am extremely happy with my Sleep Number mattress. I have and would continue to recommend it to friends and family.

Couples have always sought a compromise when selecting a mattress that works for both. With the Sleep Number you no longer have to compromise since each side can be customized to suit that sleeper. My side is usually set to 45. It gives me support yet is not too hard or too soft. My wife loves the fact that she can adjust her setting when her back starts hurting. Making it firmer during the times that she is having backaches. Every other mattress we owned never allowed such flexibility and as a result her back would be very sore for days or weeks and the quality of her sleep suffered as a result. This is our second sleep number bed. We purchased it because of the newer Sleep IQ capabilities as well as the cool comfort technology that has been developed since we bought our first Sleep Number Bed.

Thank you for your response. My purchase was made over the phone and I was told the adjustable base was not refundable at the time of purchase. It would have been better if the boxes the bed came in had been left with me so I could have them to return the bed in. Since I wrote the review I have returned the accessories for a refund at a local store, which was a big savings for me. I have also set up date for the bed to be picked up and would like to express my thanks to all the people I spoke to in the store and in customer service who were so nice and helpful.

I don't expect a response as it seems no one at this company actually cares about the comfort of their customers. Ironic. But Sleep Number's Customer Service is a JOKE. My bed is less than one year old. The raising/lowering function stopped working last night. At nine month's pregnant, sleeping on an incline is the ONLY way that I can sleep comfortably, but after 10 days Sleep Number has failed to solve the problem. I have talked to at least a dozen people and had two separate service appointments. Everyone diagnoses a different problem, and Sleep Number refuses to send their technicians out with replacement parts. So whatever problem is 'diagnosed' can't be fixed until a new part is ordered and another technician sent. This has failed twice and here we are waiting AGAIN for yet another part.

We are on Social Security and have no large bank accounts, so we will save up. Our next bed will probably be another Sleep number bed. We really do like it, even if the cover is held by sewing it with fishing line.

I had a Memory Foam Mattress from Costco. After two years, it hurts my back and all my body. I started to search about a comfortable mattress that can help me to eliminate back pain. Finally, I choose Sleep Number C4 and right now I am totally fine. I need to thank Costco customer service that after two years, they refunded me in full and their free shipping policy for returning items as well.

First, a mattress seam let go that cost me 200.00. The controls don't work right and now the position mattress fell apart and they want 500.00 to replace that. I spent 5000.00 on this bed about 6 years ago - not worth the money. Would NOT advise anyone to buy this bed.

I love my new Sleep Number Bed bc it really helps w/ my indigestion w/ the tilt mechanism. Also how I can make the bed's firmness to my perfect fit. Definitely a large price but well worth it from my opinion.

I dislike shopping! Our sales person was so helpful and not pushy but went with where we are. The delivery people were patient and informative. It was a great experience. Easy and pleasant.

I am very pleased with our investment in a Sleep Number bed. After spending a few nights away from home over the holidays, I am appreciating our Sleep Number bed all over again!

I had to talk my wife into buying one of these mattresses. Now, besides dealing with all the ongoing problems with bad air pump/flattened padding and sidewalls, I have to listen to the "I told you so!" I bought a King bed in 2007. By 2011 the padding was flattening and made the bed sag. Of course select comfort is happy to sell you more parts. I am going to back to traditional mattresses that don't require the maintenance and cost and I will never recommend your product to anyone.

We bought this mattress a year ago and after a month we felt that something is wrong with this. I contacted the customer service and sent them the pictures too that where we sleep those spots are going deep as it's brand new and we feel they should take care of this thing. They started sending foam layers to fix the issue. But NO. We told them to send the technician. He came and he also said "they should replace it for you." It's been a year - nobody bothered to solve this issue. They don't even care if the customer is having major problem. I have bad sciatica and because of this mattress my back is ruined because we can't adjust it as the spots are so deep as if we are sleeping in holes. We are really disappointed by the quality and response. We can't find out what we should do as they do nothing. Sent them so many emails, photos and calls. But no they won't listen. Bad customer support.

On the latter part of November, 2014, I purchased a Flex top Eastern King mattress with an adjustable base. I also purchased 3 sets of sheets that were ordered by the employee. 2 sets of sheets were incorrectly ordered as well as the brackets. I returned them to the store and sheets were again incorrectly ordered. At one time, I had 4 sets of sheets at home that were unusable. I have talked with customer service several times after attempting to order the correct sheets. I was on the phone one time for 90 minutes and was told sheets were available when they actually had been discontinued. I ordered another set of sheets that the employee confirmed were in stock, only to find they were also discontinued. I was notified each time by email with a tracking number when sheets/brackets were being sent to me, but the last set of sheets that were discontinued, I was given no email notification at all which required me to contact customer service again. If I would have known it would be such a headache, I would NEVER have purchased the bed. If I could return the entire purchase on the front door of their store, I would have done it 3 weeks ago.

Can't sleep on this mattress. Very uncomfortable. All I do is roll into the middle of the bed. It has a dip in the middle and I just roll into it and it's hard to get out of. This makes the bed very uncomfortable and my back hurts and can't sleep.

I bought the i10 bed with the adjustable base. I have had the bed for about 5 months. I love the mattress but for me the adjustable base put it over the top. I love that I can move up and down to watch tv or eat and the adjustable legs work great when my lower back is hurting. I would recommend to anyone!!

My husband and I love our Sleep Number bed. When we were shopping for a new mattress I preferred a firm and he wanted something softer. The Sleep Number solved this dilemma! I did my homework and investigated all different kinds of mattresses. This was not a impulse purchase. The salespeople at the store were helpful and knowledgeable. It was a bit more expensive than we had planned on spending but I am very happy with the purchase. We bought during a sale period, so that helped.

This is the best purchase I have made in years! The gentleman that sold me the bed was very knowledgeable and helpful. The gentlemen that came and set up the bed were extremely professional, knowledgeable, and efficient. I have had the best sleeping experience since buying this bed. No more backaches, hip aches or tossing and turning to find a comfortable position. In addition, I purchased an "In Balance" layer that stays cool. In the summer, I don't overheat as it stays nice and cool. No more night sweats which is extremely important to me since menopause started. I highly recommend both products!!

Being a disabled vet I struggled for years trying to find a bed that wouldn't have me hurting when I woke up. Then I walked into a store and as soon as I layed on a bed I knew I had found what I needed. I no longer wake up in pain and sleep better than I ever had before my injury. The best part is being able to adjust how soft or firm I need the mattress. I would recommend a Sleep Number to everyone.

We have purchased mattress after mattress over the years. We have tried firm and soft, pillow top and pads, but they were always the same; poor nights of sleep and continued discomfort. After a back injury, my wife would switch between the floor and a mound of pillows struggling to find a comfortable position for just a few moments of sleep. We stopped at the Sleep Number store, as it was time to look for yet another mattress. Once my wife tried the bed, she wouldn't get up for an hour. It was the first time she was able to feel the support and comfort. We splurged for the massage feature and temperature pad with the sleep score option on a split king. Now my wife can adjust her side to account for her back while enjoying the massage and I can have my own comfort level. I was concerned about the space between the two sidesaddle first, but after a few nights it's not even noticeable. We are both sleeping through the night and can see our improved content with the metrics from the sleep score. Well worth the investment with the amount of time we spend in bed.

Too expensive for what you get. The sheets are too expensive for the split bed that adjusts. The gap between the two mattresses is too wide and very uncomfortable when you want to sleep next to your partner. It is like sleeping in two separate beds, and that is not what we wanted. It is not the bed we were hoping for. The pump is not as quiet as advertised. The bed is hard to make as the design limits how you can tuck in the sheets and blankets. I would not recommend this bed, as other manufactures are just as good and cheaper. I would buy a conventional bed if I had it to do over.

I am so pleased with my new bed. It took a couple of weeks before I found my perfect number... But, when I found it...WOW! Every night is a blessing..No more back ache... A rep called me one day and I told her that I still had a few back aches. She sent me a mattress topper she said would fix it. Was she ever right!... It completely stopped my back aches... I recommend Sleep Number to everyone... Best purchase I ever made.

My husband and I both have experienced back pain. He from a surgery to his back and mine simply from 'old age'. We both had sleepless nights until after we got our sleep number bed. We both slept through the night and woke up in the morning without residual back pain. We are convinced it is our sleep number bed.

We love our Sleep Number bed! I wasn't aware of how badly I needed restful sleep until we got our bed! Now each morning we wake rested. The super soft bedding feels perfectly worn from the first day! Thank you Sleep Number! We are fans forever! We are recommending a Sleep Number bed to family and friends.

It's not that this isn't a nice bed, but it still kills my back to sleep on it. So, I'm still purchasing cheap (blow up) air mattresses to put on top of this mattress to get rid of the pain. It's the only thing that alleviates the pain. See photo.

I purchased the bed in AZ, they delivered the Bed the same day I would be returning to MN for the Holidays, I returned to AZ thinking I was really going to enjoy a good nights sleep. Before leaving for AZ Sleep Number SN sent me an email asking how I liked the bed? I told them I have not slept in it yet. But the bed sets too Low, they took my old frame apart and set the SN inside the old frame on the floor. I told the online chat person this and they wanted to send me higher legs 11", I said it has 6" legs it sets on, they said "sorry about that"!! I ask to have their supervisor get in touch with me. They didn't.

My husband and I purchased a $6000 bed from Sleep Number with the understanding that could try the bed for 100 days and return or exchange it within that time period if we were not satisfied with it. While we were reasonably happy with the mattress, we were very unhappy with the adjustable base. We called to try to exchange it, but were informed that the bases were excluded from the trial period and non-returnable. We were never told of this exclusion by our sales person who spend more than an hour with us telling us everything else about the bed in detail. She assured us that we had 100 days to make sure that we were satisfied with our purchase, never mentioning that the $3,000 base was not included. Although this exclusion is in small print on our receipt, we strongly feel that we were knowingly misled by our salesperson. After speaking to the customer service, we believe that the company exhibits unscrupulous business practices and knowingly tries to cheat its customers.

The delivery service is HORRIBLE. They originally scheduled me for a Tuesday from 3-7pm so I took off work at 6:45. Someone called to tell me the truck broke down and they would call me to reschedule that evening. Of course no one called and I had to call the next morning to find out they had rescheduled me for Thursday morning from 8-12pm so I took another day off from work. On Thursday they came I had taken off all linens off the bed for them to take it away. They took it away layer it on the street to find out that they were missing the air chambers of my bed? They then wanted to put my old mattress which had been laying on the street back into my house!

I love my sleep number. It is worth every penny. I have gotten the best sleep ever with this bed - no more tossing and turning. The delivery guys were super nice and the entire process was enjoyable!

I purchased a P5 Sleep Number bed, but then immediately exchanged it for the iLE due to a great sale price. I was excited for the comfort upgrade, only to find that my Sleep Number of 30 felt very deflated in the bed. I'm a side sleeper and have a thin frame so I need extra softness for my hips. I called today to find out if I could return it due to this problem and the customer service rep immediately offered me an extra foam layer to go in my bed so I can increase my Sleep Number and have an extra layer of softness. He didn't even charge me for it! I am so pleasantly surprised and impressed that I get this kind of service with my new bed. I'm very happy with Sleep Number, thank you so much for treating me like a valued customer.

The bed is great! The only minor thing I'd say is if you have a full frame and you are setting the sleep number base layer inside for mattress to rest, it is very tight therefore difficult to tuck in your sheets as there is no room.

It seems we have gotten the same story as others. We received a call scheduling us for 12/31/14 and were told that we'd get a call 48 hours in advance to give us a window. We even changed holiday travel plans to accommodate the delivery. Today, we got a call that said there was a "freight delivery delay" and that for some reason, our bed could not be delivered on Wednesday and we'd get another call after it was "researched." Got a call this evening from a lady rescheduling me for next Tuesday. She said that the beds didn't make it to the hub and this caused the "freight delay." There was no research - just a reschedule.