Sleep Number Reviews

I bought an M7 bed with an adjustable base (FlexFit 2) in September 2015 for $7835.23. It took 3 weeks to deliver the bed. After only a couple days the leg adjustment froze and the bed needed to be replaced according to the code. I waited another 2 weeks for delivery. After a few days the leg portion broke again and again it needed to be replaced. I called and told them I was returning the bed. They told me the base was a final sale. I said no and they agreed to take it back. Also I paid $300 for the Sleep IQ but that has never worked and they say I would need to relocate my WiFi, even though it works fine on every other piece of equipment.

We have had a Sleep Number bed for about 20 years. Decided it was time to replace it. Ordered a new bed on Oct.22. We were promised delivery in two weeks. Our credit card was charged immediately for over $6000. We received the protective mattress covers in two weeks, but no beds. Now customer services tells us that they have no idea when we will receive our bed. This the last time I will do business with Select Comfort. I will also advise our many friends and family to stay away from this company. I find the excuse of installing a new computer system very thin. I have over 30 years experience with similar systems and know that a new system is never turned on until it is proven not to cause problems for a business' customers.

My husband and I were extremely excited to buy our first sleep number bed. We have discussed different mattress options and finally decided on sleep number. We had a great experience in the store and enjoyed trying out different bed models. When we decided on our mattress, the sales person said we could expect our bed in 2 weeks. We purchased the bed on 10/18/15. I was told to expect a phone call within 5 days by someone to confirm the order. No one called so I called the number for customer service. I was told that there were delays because of a computer system upgrade so I needed to expect to wait at least 1-2 weeks.

Consumer Affairs is a great way to get attention for a problem. Sleep Number Bed responded well to the chat feature on their website. They even send you a transcript of the Chat. Much better response than by phone. They replaced my mattress with a single chamber even though it was an outlet non-returnable. It took awhile, but well worth it!

After 3rd visit to the local Sleep Number Bed, we agreed to purchase a mattress with Flex 1 base. After discussion of 100 night trial, we closed the deal and reviewed the paperwork. I was asked to initial a few items which included: ALL FLEX BASES ARE NON-RETURNABLE! What happened to the 100 night trial? Why does Sleep Number hide their warranty even as I've asked to review it in my previous visits to the store. I hope we won't have any problem with the mattress or base. But slick sales practices will not get you any referrals from us.

We ordered a C4 in store and we're told that we'd have about a 4-week lead before delivery. 3 weeks into that, we called to get a status update and schedule delivery. At this time, we were told we had a P5 in the works, it was a "free upgrade" and still had an additional 3-week lead time. We were told that if we wanted to "switch back" to a C4, we'd have an additional 8-week lead time. So they decided to switch our bed and are making us wait an extra 8 weeks when we decide we want what we ordered. They switched our order without notifying us, extend the lead time by an additional 8 weeks, and through all of this, have absolutely zero remorse and desire to make the customer happy. Sleep number leaves a lot to be desired and has a lot to learn about customer service.

We had a nearly $12K X12 Flex Top/Cal King delivered and installed late December. We were so excited about the bed, and now find ourselves utterly disappointed with its performance and the company's terrible customer service. I have a pit in my stomach as I write this. My spouse and I are highly educated business leaders and we feel we were duped.

Order mess. We have been dealing with Sleep Number since Oct. 3 for a replacement air chamber. First we were told it would be a week while they upgraded their computer system. Finally received an email back on Oct. 11th. We requested the air chamber at that time. On Oct. 14th we received a response that they would ship to the address we provided. We followed up again on Oct. 22nd and they apologized again saying they were shipping it then. Just called to follow up and was told the order was placed on the 22nd but the product is on backorder with no dates available. Was told a Supervisor could call us back but the turnaround time for that is days. Worst Customer Service Ever. We are paying for a bed we can't even sleep on. We never would have bought this product if we had known.

Was told I would be able to schedule my M7 bed to be delivered within a week. I called after 1 week and I was told they couldn't schedule it because of computer difficulties. I then had a two-week wait for it to be scheduled and the earliest was another week. So the bed was purchased on 10/18 & delivery was now set for 11/9 even though on my paperwork it states "2 weeks to receive your bed." Waited 4 hours as my delivery window was between 10 am to 2 pm. No one showed so I called the delivery service dept and they could not reach the "technician." So who knows when I will actually get the bed I paid $4757.00 for. They did say they left a message for the driver to call but I still haven't heard from anyone and at this point with how this company has handled my order I don't expect to anyone to call. Worst big purchase experience I have ever had.

We ordered the Split King. A total of $7739! We received an email that we had ordered. And yes, we knew they were upgrading the computer system. Two weeks later I finally called to see where the bed was. "Oh it will be 7 more weeks." WHAT??? No one has contacted us to let us know this. Now, there was no problem charging our credit card for the order! We canceled the order. We do not want to do business with this company. And, I really don't want a response from the company telling us they are so sorry!

My husband and I were married this past February and decided instead of spending a large chunk of money on a honeymoon to last a few days, we would purchase something that would last longer - A NEW BED. We went in, tried out the beds, and bought it that day. It took a few weeks for delivery, but day of install, the workers were on time, pleasant and did a great job.

I ordered a Sleep Number bed on 10/14/15. At the time I was told it would be 3 weeks for delivery, which I thought was very long. So after 3 weeks passed I started calling to check on delivery. They blamed it on their new computer system and said "call back the next day". Same thing. Then today they said it was going to be EIGHT WEEKS before delivery! Really? That is unacceptable. And they are still blaming it on their new computer system. Supposedly a supervisor is supposed to call me back.

Went to Sleep Number store and placed order for 3 beds - 1 king & 2 kids twins beds. October 11th. Order numbers: **. Delivery sent a snail mail letter 20 days later confirming delivery on Monday. We were moving and so threw away old mattresses expecting the new ones to show up. After the mattresses not showing up, the reps were very rude and said it was not in their policy to notify us. They promised a delivery 10 days later. Same thing second time. And then next time same thing. - no delivery and no notification. Got couple of phone calls from corporate, Nadine first & Samantha (not 100% sure of the name) next, both promised emails after promising and giving cash discounts.

Ordered bed. After a wait bed arrived - or I should say half a bed arrived. On unpacking I discovered that there was to be TWO boxes. The one containing the foam parts was not here. Customer service informed me that they had 4 weeks to provide the bed. They would email me when the other half shipped. No reply when asked why they would ship half a bed. I paid for a whole bed and fully expected it to come together - Not in separate shipments with no way to find out when the missing half will ship. Most unsatisfactory way to do business. If management reads this or cares I would like a response.

My wife and I purchased a Sleep Number P6 in July of 2015. We called Sleep Number on the first of October of 2015 to return bed due to it not being comfortable at all. The representative offered to send a couple of items that might help the bed. They were to arrive in about 5 days. They never arrived. We called them back after waiting 14 days. The rep then said it never shipped and we told them to come and pick it up. They made us wait till November 6, 2015 before it could be picked up. They told us it would be picked up between 8 am and noon. They finally picked it up at 7 pm. Horrible experience. The guys that picked up bed, super nice and apologetic. They stated that information given to them was incorrect. Overall, this is it. These are air mattresses that you can buy at Walmart, encase it in foam, add a foam layer to the top, and add an adjustable air system. Not worth the money and don't expect to get comfortable. In fact, it made my back worse than it was prior to getting it.

On 11/20 I posted publicly to Facebook. The remote arrived 3 days later - 43 days after my credit card was charged.

Two years ago, we paid $3000 for a Sleep Number Bed. After about a year, it was emitting a strong chemical smell, which has become worse over time. In the FAQ section of the manual, it says this can happen and the remedy is to place dryer sheets on the air chamber. I've done that, dismantle and air out all the components frequently and have resorted to putting multiple extra layers of bedding over the mattress to keep the smell from coming up. The smell permeates everything including my hair and bedclothes. I have headaches, and rashes and feel this toxic smell is ruining my health. Sleep Number customer service says the bed just passed warranty and won't help. I'm concerned these chemicals could cause cancer, and the smell is overwhelming!

First, I have two homes and a Select Comfort bed in each. I like the beds! But, customer service these days... that's a different story. Over TWO months ago I call customer service because my bed lost air over night. We went through the trouble shooting and determined I needed a replacement pump. I thought the prorated cost was a bit much but, I gave my credit card and was told to expect it to ship within the next 5 days. Three weeks go by and no replacement pump. Call back to customer service and find the order was canceled but agent could not give a reason. Placed a new order and was told they would ship at no cost to me as apology to me for the inconvenience.

Was very excited that my husband agreed to get the sleep number I had been wanting to get. Only to have the mattress delivered on 11/4/15, without the base. I called them and they gave me the runaround for 3 hours' worth of calls. I asked to speak to a supervisor and was told there were none to talk to, and they would have to put a ticket in and I'd have to wait 2-3 days to have a supervisor call me back. I asked to be transferred to the returns dept and was put on hold for 15 mins before I hung up.

We've had a Sleep Number bed for about 13 years and had been happy with it. Recently, my husband suffered a shoulder injury requiring him to sleep upright, so we decided to upgrade our bed with a newer split king model. We paid $6,000 for a new bed three weeks ago. We were told it would be delivered in about two weeks - delays the result of a system upgrade - but here we are with no bed. However, Select Comfort has already charged our credit card in full. I've called twice this week to find out about delivery and have been told that it will likely be yet another two weeks before the bed is delivered to us. So that will be a full month that our credit card has been charged $6,000, but we don't have the product we've paid for.

I ordered a Sleep Number bed on 10/2/2015. I was told it would take up to 3 weeks to deliver due to a computer upgrade and a recent sale period. I was given a delivery date 10/24/2015. The day before (10/23/2015) a message was left on my cell phone that the order would not be delivered, that the bed had not been made. Another delivery date was scheduled for 11/7/2015. On 11/5/2015 received a call that the bed still had not been made and the delivery was cancelled - however they could deliver on 11/21/2015. I am now more than 7 weeks out on delivery of a $9721.96 purchase. I could not get a guarantee that it would be delivered then. I cannot get anyone on the phone at my local store and earlier when I did speak with someone locally they said they cannot do anything, they have no authority.

My husband suffers from severe back pain and we decided to get a Sleep Number bed. We ordered the bed on September 11, 2015 at the Sleep Number store in Cheyenne, Wyoming. We were told that we would have to pay $450 extra to get the bed delivered to our city in Wyoming. After agreeing to that (outrageous) fee, we were told it would take 3 to 4 weeks for delivery. We were then contacted on several different occasions within the next 2 weeks to schedule the delivery. Each time someone called, I was put on hold for about 45 minutes. And after waiting and waiting for someone to let me know the delivery date, they would come back on the line saying their system was down and they would call me back. After not hearing back for another couple of weeks, I called them. They still could not schedule a delivery because their system was down. Again I waited for long periods on hold.

We purchased a p5 mattress, flex fit1 and upholstered headboard at their Ridgehill store last September 20th. We were down to two choices on the color of the headboard and the agent who assisted us helped us in choosing the final one (Charcoal Chenille). He told us that we have to wait for 4 weeks for everything to be delivered since they have to upholster the headboard. The delivery was finally scheduled today, November 3rd but the headboard is Flax Boucle! We told the technician that it is not the color we chose. We compared their paper and our receipt and it says Flax Boucle. I called the RidgeHill sleep number store and spoke to the same agent who assisted us. I refreshed his memory that he even helped us in choosing the final color since we were down to two choices. He acknowledged the recollection of the conversation.

I was pleased as pie to try out and finance the purchase of a $2500 Sleep Number Bed thru the Ocala, Florida store on 10/3/2015. I even intended to get a second bed for my infirmed sister. On 10/23, I finally connected with their Home Delivery service and got a delivery date of 11/4 after 6 pm. Today, 11/3, I was told delivery will be 11/4 between 11 am and 3 pm! I am a busy physician who lives alone and cannot take off during the day for the convenience of Home Delivery! To add insult to injury, the next Saturday delivery is 11/28, Thanksgiving weekend when I would be out of town!! I QUICKLY CANCELLED THE ORDER FOR THE BED!!! I am sure I can find a cheaper Tempurpedic that will be delivered at my convenience. Sleep Number should drop Home Delivery!!!!!

My wife and I walked into the Sleep Number store in the Brea Mall during their Labor Day weekend sale. We purchased a bed and the "topper", the total price was just about $5000.00 but the sale cut that to about $2500.00. The first thing that went wrong was the delivery. The day that we should have our bed, customer support called me at 11:00 am to tell me that they could not make the delivery. But, they could make it the following week. Well, I was able to get the bed on Saturday (3 days later) and get my $200.00 delivery fee refunded. Once the bed was setup. Within a month, the issues started. The bed looked like it was old and it was losing air.

I have always loved our Select Comfort beds. We have bought a total of 4 mattress, one which we have had for over 20 yrs without any issues and have also recommended to family and friends who have also bought their mattresses from Select Comfort. Let me tell you though, that 4th mattress we bought is very disappointing. They apparently don't make them like they used to. I have had nothing but problems with the dual chambers shifting air between each other. One side will deflate and the other gets more firm and vice versa. Also no matter where on the mattress you lay it just rolls you right into the middle of the mattress where it caves in. This has given me nothing but aches, pains and sleepless nights.

In 2009, we purchased a sleep number bed and have been extremely happy with it - and so have guests who've slept on it. No problem with the bed itself. The mattress cover, however, is another issue altogether. Recently we discovered a huge stain on it. We need to have this mattress cover be pristine. I looked into cleaning it - no can do. You cannot wash or dry clean the mattress cover. WHY, I'd like to know. You can only replace it. Cost for a full-size mattress cover: $840 and change!!!

We have been satisfied with our bed. We sleep just fine on it. However, in response to a mailing from the company, I ordered sheets sent to my daughter, whom I referred to Sleep Number and who had bought one of their beds, in another city. Since their system would not let me order in the usual way, I did it by CHAT. Since then, I have received numerous emails telling me the product has been sent. Each email contained a major error in the address. Each time, I contacted Sleep Number by phone or chat and was assured that it had been corrected. Eventually, the order came to my house, not to my daughter at her home in another state. Once again, I called only to be told it would be corrected and that I should return the sheets that I received in error.

I hope this is my last exchange ever, with Select Comfort/Sleep Number bed. While I have liked the bed, we/I will never buy another bed from you, mostly because the customer service is abysmal after you purchase the bed. We have owned beds from you for 25 years and it is not the computer system that is the problem. Presently we own 2 Sleep Number beds. I cannot remember a time when SC/SN has sent the right item, except with the original purchase, even when given the dimensions, supposedly they have the info in their database but it always seems wrong and the "customer service" people won't listen, don't listen, just sends you what they deem is correct.

Ordered a bed with delivery service two weeks ago. Was told would have the bed within two weeks and they would call to schedule a delivery in a few days. Two weeks later, no calls, just continued emails about their new computer system 'slowing things down'. Well I call into customer service, and their estimate is another two weeks and that's a guess at best. Doubling wait times with no ETA, no restitution, or anything is unacceptable. Sending emails saying 'sorry for the delay' doesn't cut it when you are basically shut down for weeks. Stop with the BS and make your customers whole.

We purchased a Sleep Number i8 bed with adjustable FlexFit 2 base. We were very unhappy with the bed and when we went to return it after 30 days we were told that we could not return it at that time because Sleep Number was upgrading computer software. The customer service associate told us we needed to call back in 2 weeks when the upgrade was done.

Exactly on day 90 our sleep IQ pump stops working; the bed has fully deflated and impossible to sleep on. After 30 minutes on hold; the customer service person says that a new pump will take 5-7 days as they only ship it ground. I explained that there was a store within walking distance of my work place and they have a production or warehouse 3 miles from me. She said they don't keep any pumps at the stores and I could not get one from their facility. I am amazed by this. I walk over 4 doors and go into the store and the manager is on vacation. And I ask to speak with a regional manager and I was told "I cannot give out that contact information". Instead of calling to be on hold for another 30 minutes; I try online chat. The CSR said that they did not offer shipping other than ground on replacement parts. I asked to speak with a supervisor and then was told it would take 2 to 3 business days to call me back.

Have enjoyed my Sleep Number bed for 11 years. Decreased backaches, more restful sleep, etc. About two months ago, my wife and I realized our sleep was not as good and we tried changing our numbers but found that this was not the same sleep we used to have. This was made obvious following knee surgery and my inability to get comfortable. We took the mattress apart to find that the memory foam top had disintegrated and was brown with mold. Also, the side walls had lost their integrity. We threw the foam out and I called Select Comfort. I explained my problem and a representative said they were going through a new computer system change and no one was available at the time. He said someone would call within 5-7 days.

Three weeks ago my wife and I went to a Sleep Number bed store in Jackson, Tn. We bought the newest Sleep bed. Paid over $7000 for it. The salesperson said it would take over 4 weeks to deliver it. I thought that was strange. My last bed took two days. About two weeks later the store rep call back and said my credit card never went through. Even though the night I bought it, it went through. Today after seeing it never went through I check headquarters for Sleep Number and found out they were having major problems with a new computer system they were switching over to. I am upset that they never call me back to tell me what was going on. I cancel because of poor customer service and will never buy another Sleep Number bed again.

We are older folks; have had the bed 10 years. Husband needs his side of this 2 sided bed lowered so he doesn't fall out of bed. In addition, we have squishy beds, no firmness despite showing at 100 on both sides on the gauge. Took off casters on his side to lower bed and now it has no firmness. Need responsible representatives to come out and help us firm up the bed, see that my husband can get into the bed which is lowered but has no bulk despite saying 100 air on the gauge.

Having the first issue with the bed. Followed all of the troubleshooting steps and found the pump to be leaking. Called customer service, they were getting a new system, they were supposed to open a ticket, well 7 days go by and I call in to check the status. Guess what, no ticket can be found and no record of me calling. They take down the same information again. Ten days go by, I call back again. Yes you guessed it, no record of me calling. I call back today and there is a leading message on the customer support number from the CEO saying they are sorry about the new system etc... This has been the worst customer experience that I have ever had with any company EVER!!! I will never buy another Sleep Number bed. I would rather sleep on the couch, as that is what I have been doing ever since the bed broke!!!

I ordered my bed on 10/9/15 and also bought a $219.00 mattress cover. I was told two weeks for delivery. To make a long story short, I drove almost 150 miles round trip to order my bed, was told yesterday I wasn't scheduled for delivery because you didn't have my phone #. Today I got a charge bill for the bed I do not have and was told no deliveries until maybe the second week in November. I asked to have my card credited until delivered and couldn't do it that way. I had to talk billing and cancel my order, then I have the privilege of ordering it again when you get it together and start delivering again. REALLY - I am so disappointed that I had to cancel my bed to get credit, I also will have to drive 150 miles round trip to return the cover to get credit. I also had to call the credit card company to find out what to do. I will probably not order another bed from this company.

This bed is certainly not worth the expense 6,000.00 price tag... My husband and I purchased the split King. The sheets fit poorly, our pillows fall behind the back into the gap between bed and headboard. We were never told of the difficulties of getting a bed skirt to fit AND I have not slept well since we purchased this bed. Worst purchase decision of our 48 years of marriage.

We have experienced leaks in our air mattresses in our RV after traveling to altitudes of 8,000 ft. This has proved very expensive. What do you suggest we do to prevent this? Wish we had been warned about this when we made the purchase.

I ordered a new remote for my bed on 9/29/2015. I have still not received my order. I called customer service numerous times and they cannot give me an answer when my order will ship. I put in a request to have a supervisor call me on this and I have to wait 2-3 days before they will contact me. They took the money out of my account the day after I ordered so I don't understand why the long delay in getting a simple order out to me. This is the worst customer service I have ever seen.

About a week went by and a local mattress company came out to look at the problems. They re-mounted the mattress cover to reduce the split between the two halves of the bed and found that the mysterious grommets that kept appearing under the bed were actually feet from the two control boxes.

We purchased a Sleep Number bed in August 2015. It was the I8 flex-fit split California King. We have had it for 90 days and just do not like it.. We called today to return and found out that we can only return the mattress. What are we supposed to do with the frame? From your advertising I would have assumed that we would be able to return the mattress and frame. I understand me paying for the sheets, pad and pillows. Any help would be appreciated.

Worst company I have ever dealt with. Not only did they talk me into getting pillows with them but they gave me the wrong pillows. We wanted medium and they gave us extra firm at $100 a pop. Price for a mattress protector was outrageous but supposedly needed it in case any damage to the bed would be covered by the company. We also had to pay $175 delivery fee, which we waiting 3 weeks to get our bed. When we got the bed it took a while to find our Sleep Number, which we were advised in advance it would. However, we kept sinking into the middle of the bed. When one of us would get out of bed, we would always feel them then sink farther into the middle of the bed when they did. Not only sinking but feeling the hard divider between the two chambers.

We purchased a king size bed 6 months ago. Our pump quit working in the middle of the night and the bed lost all of its air. The soonest they claim they can replace the pump is 2 weeks. Horrible product support. I would not recommend buying from them unless you are able to do without your bed for a few weeks should something go wrong and since it's electronic, assume something will. I would NEVER have bought this bed if I had thought through their support.

I was contacted by Brianna, a company rep. She explained that they haven't had success with replacing the female hose connectors with new ones. She said that because I have not been able to use the bed she would send me a new pump with the hoses and connectors free of charge. I appreciated this response a lot. It does fix my problem.

We ordered a bed on October 10 and were quoted a 2-3 week delivery time and got free delivery due to a sale they were running. As of today, still no bed so we did live chat and a person named Dylan checked on the bed and said we got free shipping because it has been taking them longer to ship due to upgraded computer system and we should have it by November 11th. Also said we should have been told 4 weeks delivery time. So we called the store and talked to our sales lady she also said 4 weeks and I told her that is not what she told us when we ordered. Also got an email from Sleep Number that said 2-3 weeks. Sales lady also said free delivery was due to longer wait times. Not what she said when we ordered.

Got a call back from the Supervisor line and very satisfied. Still the best bed out there!

Spent $5000.00 on mattress, adjustable foundation, and bedding... supposed to be the last bed I ever had to buy. For a few years it was a wonderful blessed night's sleep... then the mattress stopped holding air. Small valve was supposed to be sent to us the first time we called... never happened. Called many times back and even called store. Called and called - left on hold and hung up on. Never used bad language or got rude with anyone. No reason to disconnect. They just did not intend to help in any way... got nowhere.

October 1 we were told by the Sleep Number salesperson that if we didn't buy that day from her, we would be looking at a delivery delay of over a month. Otherwise, if we bought on October 1, delivery would be in 2 weeks guaranteed. Today customer services called, letting us know they can't deliver until sometime in November. This is the second time they've called, delaying delivery. We disposed our old bed, and have been sleeping in a guest room. Not happy with this experience at all. I dislike shady sales tactics and dishonest people.

We ordered products from Sleep Number weeks ago. The email confirmation had the incorrect address. I called this morning and spoke to a lady named Robin who was not equipped to deal with this situation and kept me on hold for 26 minutes. I called back and spoke to Donnie who said a manager would not be able to call me for 3 days!! That's correct, a manager is not available to discuss this situation for 3 days while the package will be delivered to the incorrect address. Nothing but incompetent and non-existing customer service.

We purchased a pillow with 30 days trial and seller guaranties that will be a trial, for 30 days, money back return. We came 28 days later to return, for a better reason. At that time we found out that is not possible, just exchange. Before us another customer with the same problem. Their price is 10 times higher, and the same quality as Costco. Very disappointed! I don't know how Bellevue Mall accepted this kind of store!? I saw the other bed review. I didn't search the internet before. I said "just a pillow it is not a lot, but to buy a bad with $5-10,000.00 from that store, stupid idea". Be very careful with this guy. They stealing money.

My husband and I are not stupid or impulsive consumers. We went to the Sleep Number store and explained that we were not sure we wanted a Sleep Number bed. We were told all about the 100 night return guarantee. At no time was there ever an explanation (at least not one that we understood) indicating that the base was not included in the return policy. We decided we would try the split King and understood that we would not be able to return the linens. Neither of us understood that the base (which is at least 50% of the cost) was not returnable.

HELLO and my SLEEP NUMBER is now ZERO!! SHOCKED, UNHAPPY and INSULTED by this company. As we all know making a decision to buy any Sleep Number mattress is a BIG deal due to the extremely high price that these mattresses cost. However, based on how much we liked it in the showroom we decided on purchasing the x12 mattress and couldn’t have been more excited. Unfortunately that excitement quickly changed. First the 2-week delivery window that was quoted on all their paperwork turned into a 3-week delivery window, then turned into a 4-week delivery window, then they were not even sure it would be then…get the picture? Of course, this is not acceptable. We just paid a FORTUNE for a mattress and they had no issues with taking our money.

A couple years ago we bought a king adjustable model, at the time the most expensive model. Since then nothing but issues. The chat and email options at their site do not work and the toll-free yields long wait time and no calls back. Retail store only handles the sale. The bedding is poor quality and a high price, also not the concern of the retail store. When buying a top of the line product, customer service is a necessity. I'd love to get our problems resolved as at this point I would not ever recommend this company to anyone. Nor would I buy another product.

Purchased my Sleep Number bed. Very excited about it. Tried it out during the test "100 night" trial sleep period and decided it wasn't for me. Since then, over the last 3 weeks, I have called customer service about 15 times, each time of which they would "call me back" about setting up a return. Well that phone call was never answered. I called yet again and FINALLY spoke to someone that set up my return yesterday (10/21/15). This person also informed me that the "optional mattress cover" which is required for the warranty as well as another cover, and pillows that were "on sale" that I was talked into purchasing were non-refundable and not covered in the 100 night trial. This was never told to me.

Purchased the Sleep Number bed, spent $8495.65. A huge investment for a bed, right! Well you would think the customer service would be great but it is the worst experience I have ever had. Tried calling multiple times and left on hold for over 30 minutes listening to "your call is very important to us." Yeah, right! Finally got a hold of someone after 6 weeks and still not happy. I would like a full refund. The company has proven their customer service is awful, imagine if I ever had a warranty claim. I am certain they don't answer those calls either. Beware of Sleep Number and their 100 day guarantee. It is not true!

Two weeks ago, on 10/07/2015, we purchased a Sleep Number bed from Madison, Wis., with the promise from our salesman (Pat) that we would receive acknowledgement from the company regarding our order within 24-48 hours, most likely via e-mail. Delivery time was said to be 2-4 weeks but normally less than that. One week later, we called the Madison store who said their computers were down, but they were able to enter our order at that time, and we should hear something by Tuesday (10/20). It is now two weeks since our purchase and we have not received so much as a phone call from Sleep Number.

Well it turns out that the bed we tried to buy fell through due to extremely high delivery costs. I've decided that due to the high price we paid for the bed we're going to try and get a better mattress top for the bed. I'm hoping Sleep Number will call us back. They already called once and I told them I sold the bed. Now the sale fell through, I'm thinking we should revisit the bed and see if Sleep Number can help us get better performance from the bed.

The experiences I have had with support have left me with frustration. I am appalled at the poor public relations that Sleep Number has and the poor knowledge of the product that these support people have. Each time I called, I was put on hold: once over 1 hour and 20 minutes, another over 45 minutes and then when I did get a live voice, Sleep Number cut off the call. When asked to have a supervisor call me, it took three days for a response and of course, the line was cut off once again. The "supervisor" left a voice message and a number to call her back. The number was not a direct line so once again I was put on a long hold.

I have owned a sleep number bed for 12 years and recently my back is aching really bad and I suspected that the bed has dipped. After many calls and finally talked to a representative who gave me an instruction on how to check the foam, and it was decided it was time to replace it. I placed the order on Saturday 11/17/2015 after waiting on the phone for 30 minutes and then an hour for the agent to place the order. That evening, after calculating my finance, I realized that I couldn't afford it at this time. I tried to cancel the order on Sunday by email, and chatted with Dylan who told me that he couldn't do cancellation, but assured me that the order would not be shipped for at least 2 weeks. I tried to call on Sunday, but the office was closed. I called 3 times on Monday, and each time waited for 30 minutes, was cut off each time.

Last year we bought a new bed and mattress cover from Sleep Number in Walnut Creek, CA. Unknown to us until the bed was delivered, Sleep Number had our address wrong by one digit. The day of the delivery they had a little trouble finding us, and that is how we realized the mistake. The delivery man took it upon himself to have a mattress cover shipped that day. It had never arrived because of the wrong address. Long story short, I had purchased another mattress pad and put it to use that day. You really don't want to sleep on a brand new bed without one. Once the SN mattress did arrive, I returned it to the WC store, but we cannot seem to get a credit for the returned item. We've made 3 trips to inquire about our credit and Anthony always assures us that a credit is coming. It's been 10 months now. I'm not sure what to do.

My husband and I recently decided to purchase a quality mattress due to his chronic back pain from herniated discs. My husband went alone for the demonstration and called me, ecstatic about the sleep number mattress. The problem was that the mattress he liked best cost $8,000. This was way over our budget, which meant the only way we could attempt to afford the same "quality" was to go from a king size bed to a queen size bed. We were hesitant to attempt a queen sized bed after sleeping together in a King for more than 5 years. We were assured by the sales person that it would be fine because of the 100 night guarantee. We thought we weren't really taking a risk because if the queen size didn't work for us, we could exchange it for a king or return the bed if we weren't happy with it.

I have had the bed a few years and thought it was a great purchase. Then recently opened it to discover a lot of mold on the bottom of the inner foam of the mattress and on top of the two air chambers. It is black mold and is said to be toxic. This now explains the health issues I've suffered (suddenly) over the last years. I am so disappointed I wasn't notified of this issue... as their warranty is supposed to be 25 years. So many people may not know... I hope they will work with me on this without going to court.

I have sat on the phone twice now. Once for 30 minutes and the second time for 20 minutes and no answer. I went online to chat and no one is available. Whatever the problem with your systems is needs to be fixed. I spent almost $10k on a bed. I think I should be able to contact customer service for a simple request. I ordered 2 sheet sets with the bed but I received only one set. What do I have to do to get the second set that I've already paid for??? Model # 423002 Smart Classic Steel Blue for Split King. I was referred to customer service from the store I purchased the bed from so don't tell me to go back to the store because they cannot help me. This is absolutely terrible customer service folks. Whatever the issue is with your phones etc. you need to fix immediately. How do I submit a receipt as a verified buyer??? No one sent me a copy. Terrible terrible customer service.

You have put us through hell the last couple of days. I finally got some resolution yesterday thanks to Misty, Brianna and finally Mark ** in customer service. The problem is that you only responded when I got on social media and complained. I was on hold twice for a total of over 1 hour on Wednesday, 10/15/15. That is just a tiny bit of what we have been through. I went onto your page this morning to say something nice and find I am now banned from saying anything. There was no way for me to post. You really know how to win friends! At least my bed isn't dead anymore thanks to the Lynnwood, WA store but no thanks to the Bellevue, WA store where we bought it 6 weeks ago.

We needed to return our Sleep Number bed because our previous airbed started working again when we started to remove it. My husband called Customer Service about Sept. 15th and requested return mailing labels and was told they would be emailed within 15 minutes. They never arrived. Subsequently, I have called 5 times, the last this morning, and each time was told they would be emailed shortly... They still haven't arrived!

For the last two weeks, I have spoken with at least 7 people including two managers to schedule a simple appointment to move my bed number from one location to another. All promises with nothing to show for. Left 2 messages for the president of the company with no response.

Tried to order the X12 Mattress. Customer Service makes you feel like a ping pong ball. Waited days for delivery! Wrong Size. Had to send back. Waited for a customer service rep on phone for hours only to be rerouted to another. Waited more hours. This went on for week! Finally gave (up) and called and cancelled order. Waited hours for that! Then they transferred me to another dept! Lol. Finally got thru cancelled only to be told they couldn't give me a confirmation #. Lol. So I will have to keep my fingers crossed for a 11000 dollar refund! Said it will take a week! My Advice. Lol. Run from these Nuts!

This issue has now been resolved. Thank you all!

One year ago I purchased the basic Sleep Number model after waking with achy lower back for many months and not knowing whether my old mattress was too soft or too firm. The Sleep Number was comfortable but over the course of a couple months a new problem developed. I would wake on my back - I'm a slide sleeper - with my hip flexors locked so that I couldn't move without using my hands to grab the headboard. Also, throughout the night I was waking, tossing, turning with pain across my backside that I'm told is soft tissue/tendon/muscle/ligament related. So for about nine months on the new bed: worse pain, interrupted nonrestorative sleep, waking sore, achy, unable to move about with ease for the first hour or two.

I called customer support in relation to a problem we are having with our Sleep Number bed, the bed itself (on one side, it's a split King) deflates completely each time you try to adjust the Sleep Number. I called customer support and spoke with Lashawn who was completely rude! I was on the phone a total of 71min, most of that time was waiting on hold several times while Lashawn tried to figure out what the problem was. After making those changes and adjusting the bed as per her requests nothing helped. I found her completely uneducated in the bed itself, it was evident she was trying to read through suggested diagnosis options.

We bought a Sleep Number i8 bed set. The mattress covers arrived 2 weeks after the bed, by that time we don't need them anymore. The store refused to take them back. The customer service said their computer was down for 7 days, couldn't help us.

Just spent $4,000 on a brand new bed just to find out a week after purchase that it cannot be delivered for another 2 weeks! So not only do I have to sleep on a painfully defective mattress for another two weeks but now I've got the added stress of waiting much longer than should be necessary! I am 9 months pregnant and don't need this stress or pain! If I had known it would take this long I would have purchased from another company! I know two weeks is standard for delivery but it's ridiculous that I couldn't get this arranged for over a week due to "computer updates" and that I had to call to set it up myself. The regret is overwhelming. I should have listened to the reviews more!

We took delivery of the x12 Flex top King at the end of September 2015. We have not had a good night's sleep yet. My wife and I both wake up with backaches. I called customer service to return only to learn the $3,000 base is not returnable. Why do I need the frame/base if I don't like the mattress it's designed for? How can you promise 100% satisfaction but stick the customer with a $3,000 base that is not needed? I am hoping this can be resolved.

I purchased the bed 1 week ago. When they delivered, they could not hook up to the internet for the sleep IQ, one of the main reason I bought this bed. They said I needed a stronger signal. Funny everything else works fine in my bedroom like phone computers and software for all kinds of Applications. So I got a signal booster as they said. It still does not work and they will not answer the help line or chat lines are down for many days. Sometimes I get an operator but then no one comes on to help and left to hold for hour or more with no answer. This bed was expensive and you should expect great customer service. All I get is NO SERVICE.

We have had the bed for three months, but have not had one comfortable sleep. This bed does not feel as plush and wonderful as the bed in the store and I truly believe it is because of the smaller queen size. I believe the king (which was the store model) feels better than the queen but was not told this at all when we bought the queen size. We measured the padding of our bed and went back into the store to compare as we truly thought our bed had less padding. The mattress padding matches, but the pillow top plushness does not feel the same. Based on the store's sales rep, we purchased their sheets and a comfort layer addition (neither helped) and I lay here regretting the purchase we saved two years to buy. My advice: do not buy the i8 in a queen.

When unpacking the mover's boxes, I discovered a cross member support was missing. Sleep Number refused to sell the missing part and suggested I purchase a whole new base system for $400. The base foundation is made of about 12, interlocking plastic slabs. After telling me they only sell full sets, the associate proceeded to warn me against using the bed without the missing support. The message is quite clear, once they have collected your purchase price, you are no longer of any importance. The words "Customer Service" is not in their dictionary.

We purchased a C4 queen size mattress from Sleep Number. Have not had a good night's sleep since. My husband's "sleep number" is 70-75, mine is 50-55. Since his side is "more inflated" we are now told that we would have to purchase "an insert" for under my air chamber. We were never told about the problem of having two different sleep numbers. We would not have purchased the mattress had we been warned about that!!

Back in 2013 we went shopping for a new bed, because we were experiencing back pain with our old mattress. We decided to check out the sleep number beds, because we heard many people rave about them. While in the store trying out the mattresses, the beds were extremely comfortable, and it was easy to find the perfect number. We ended up purchasing the California King P5 Sleep Number Mattress. Once we got the mattress, it was a different story... This bed is HORRIBLE, and our back pain is worse than ever! I have spent the last 2 years still trying to find the right sleep number for me, and my husband has just given up trying. The bed is either too hard, so it hurts my shoulders, or it is too soft, and the mattress dips in hurting my back.

Received the I8 & M7 with the adjustable base in June 2015. Gotta say we LOVE LOVE LOVE the adjustable base. The only con to the base is the "massage" (which is just vibrations and I consider awful). The base helps with his snoring and my sinus issues. My husband really likes his M7 and has had no complaints, but he can sleep on anything. :-) I have the I8 and after only a few months already has significant body "divots" in the pillow top. Even with the bed made one can clearly see where I sleep in the bed at night. My husband's M7 has no divots whatsoever.

I got my new sleep number bed on Tuesday and I have to say that it's amazing so far (still another 96 nights to go). I have degenerative discs in my back and a hip issue, resulting in a great amount of pain at times. I quickly found my ideal "sleep number" and have no pain in the night and I feel great when I wake up. I was surprised to find that even the softer setting was supportive to my body.

I am very sorry so many people have had bad experiences with Select Comfort/Sleep Number beds. My own has been the complete opposite. I had my bed for 16 years and it had developed a mold issue over time. Select Comfort replaced the pillow top, air chamber, and foam topper for free, essentially giving me a new bed. I think their customer service in this regard, at least, is topnotch, and I love my bed.

Hi, we bought the Cal King flextop i10 in June 2015. It has been an awful bed to sleep in, there is a big gap at the head of the bed and in the split. The bed dips down in the split, so my husband and I often roll in to it during the night. Unfortunately my one and two year old kids can't sleep with us as they get stuck in the split. It's been an extremely uncomfortable experience sleeping in this bed the last 2 months. I talked to the returns department about exchanging this bed today (we have had the bed exactly 101 days) and she said that there was no way we could return or exchange our uncomfortable bed. Utterly disappointed!!! We are stuck with an $8000 bed, definitely would not recommend it to anyone. Also the massage feature is just vibrations... not relaxing at all!

The lyocell sheets I ordered to fit my split king bed are of terrible quality. After only a couple months, the dye changed from beige to an ugly green color. The elastic also started to unravel, leaving long strings of elastic whenever I washed them. When I complained to customer service, they said it was my fault the sheets changed color because I washed them in cold water. That's the most pathetic excuse I've ever heard. How can cold water cause a chemical reaction that changes the color of dye? They also said nothing could be done after 30 days even if they did sell me a cheap, defective product.

I purchased a Sleep Number mattress in early August. I had no problems with the bed itself. It was o.k., but not exceptional. My problem was with my entire sales experience. I had a check written out for $1,000 deposit at time of sale but my salesman was reluctant to accept it at that time. He insisted I could simply give it to the delivery people or include it with my initial payment and my subsequent payments would be adjusted. Reluctantly, I put the check back in my pocket. Later, I discovered from Synchrony that they will not adjust the monthly charge, which is almost double what I'd been told it would be. I'd wanted to keep the monthly rate low. Even budgeting the $1,000 it will still be significantly higher over the course of payments. A simple solution would be a "paper" return so they could re-bill correctly.

This mattress caused great discomfort and they will not stand behind their product. CUSTOMER NUMBER: ** - I bought your bed on the hopes it would help with lower back pain. I use a Kyrobak for my back to loosen the vertebrae and this has worked marvelously. When I sleep in the Sleep Number at anything above a 45, I wake up with lower back pain or cannot sleep at all so I have been sleeping at 40-45 for a while. Several weeks ago, I developed a serious pinched nerve in my neck and the only position on the sleep number bed is with 3 or more pillows or a setting of 50+.

I received my mattress and adjustable base 2 days ago and I would like to say it is excellent, my wife and I have never slept better. Every Sleep Number employee from customer service to delivery driver has been very professional and nice. The only complaint that I have is the mattress is geared towards couples however it comes with one remote which leaves my wife and I passing the remote around at night. I would have thought for what we spent on the mattress we would get two remotes?

Purchased the split king bed in 8/2013. Noticed about a year later my husband's side of the bed started to buckle, I removed the foam and readjusted and still its buckling. We also have a large split at the top of the bed and I usually put a pillow there so my hand doesn't get caught there all night. I have to push the beds together every morning. I called customer care last summer 2014 to see if I can receive assistance, I was told that the bed probably needs moved over and it's causing the bed to buckle. I would need to drill over a few inches and put the screws in place? Of course they said they would not send anyone, I thought this was ludicrous. I'm not taking any tools to my bed. I ended the call and gave up for a while, then called the actual Sleep Number store and left two voice mails with no one calling me back.

I own Sleep Number bed for 2 years and wake up with severe pain every time I wake up. So I decided to go and double check my so called Sleep Number (what a joke) in the close by store Stonebriar mall, Frisco Texas. There was 3 clowns jumped out of the seat to see me walk in. As soon as I told I have issues with my bed and want to know my number. One of the clown took me to a demo bed, ask me to lie down and changed the number and said which ever number I feel comfortable I should play around that. He was less helpful for that matter not at all helpful. If I was their boss I would fire those clowns for not even making effort to help the customer. They acted as if they are not paid for that job. It was waste of my time to walk in to that store hoping I will be helped. What a shame.

Have had C2 King for less than two years and both sides of the mattress have sagged - my side worse than my wife's because I weigh 2X. Called SN customer service and they had me swap air hoses... that did nothing. Second call they said the (quilted) mattress cover had shifted and was responsible for the sag/dip in the middle of each our mattress sides. When the bed is made each day the bedspread sags or dips on each side and it looks terrible as well as causing you to sleep in a valley. No good.

After writing a review on 9/24/2015 about their delivery service & canceling my order, I wrote an e-mail to the CEO Shelly ** explaining my ordeal with the company they subcontract their deliveries with. About 2 hrs later, I received a call from Althea who was absolutely wonderful. I explained my situation & frustrations with the service people they hire. It was their failure to provide service on the day & time window agreed on. I was home all day & they failed to show up. Althea ask me to reconsider canceling the order & give her time to work her magic. I agreed.

I purchased the i10 bed in October of 2013. At this time the i10 split California King with an adjustable base was suppose to be the greatest, most comfortable bed that they made. Boy was I deceived! This bed is the most uncomfortable bed I have ever owned bar none!!! Early on I had to have the foam on the insides replaced because they were cracking and breaking down. The mattress was constantly shifting and bulging out on the sides and still does today and no matter what the sleep number we slept at, we would always end up rolling to the middle of the bed which is unfortunate because on the split king that I have there is a huge gap between the mattresses and guess what? Yes you get stuck in the grand canyon sized gap that would swallow you whole!

My husband decided on a Sleep Number bed, so we went to a local Select Comfort store. My jaw dropped at the price, but we were assured it was an investment that would benefit our health, would last for years, and would also forever solve the too soft/too hard debate. At first I loved it. My husband and I were dating at the time and he jokingly complained that it was a bad purchase, as whenever I came over I headed straight for the bed and didn't ever want to go do anything, just sleep.

I bought a new Sleep Number bed and they delivered and set up and I was charged $160 on Saturday. I financed the entire purchase with what I thought was a finance company but turns out to be a credit card company. Neither my wife or myself could sleep whatsoever and was the very most uncomfortable bed ever. There is no number/setting to make an air mattress conform to your body.

I purchased a bed on 9/7/15. I was told at that time it would be 2-3 weeks for delivery. Much to our surprise we received a call earlier and we were scheduled for delivery on Wednesday 9/16... that is the last positive thing in this experience. We confirmed on Tuesday 9/15 delivery was between 5-9 pm on 9/16. My wife had to leave work early to be at the house by 5 pm. At 8 pm on 9/16 we called to check on status and we're told delivery was cancelled the day before... before she had even called to confirm... yet, no explanation as to why it was cancelled or why we weren't told. After a long discussion with multiple levels of employees we were rescheduled for Friday 9/18 between 9 am - 1 pm. We received a call at 10 pm on Thursday 9/17 cancelling delivery... after I had cancelled all my meetings and taken the morning off of work. We were told at that time that delivery would then be on Tuesday 9/22.

I purchased a Sleep Number bed and FlexFit base 18 days ago. I still have no delivery and no future delivery date. I had to wait 17 days for the 1st available delivery date. Then after clearing my day for that delivery, they called at 4:45PM to cancel delivery due to some driver problem. They did not call back with a reschedule. When I called they could only give me a tentative reschedule of October 12th. That's 1 1/2 months after order! I cannot get a response to my request for an earlier delivery. If this is what Sleep Number's customer service policy is like I think I made a mistake purchasing from them. Should I contact Consumer Reports magazine and let them know my poor customer service experience?

I ordered my bed with base and LEGS over Labor Day weekend. The delivery was set for September 18 between 5:30 and 9:30pm. I got a call at 6:40pm from dispatch asking me if the delivery crew had arrived. I said no and was told that there must be some miscommunication but they believed they were very close. The dispatcher said he would check and call me back.

Ugh. Bought bed in dec 2013. Was ok for about 18 months maybe less, but now I can't even sleep on it any longer. I initially purchased an M7 and during the process I had concerns about getting memory foam topper mattress due to I know they degrade. I was told by the sales associate that they were all components and interchangeable, I specifically asked even between models and was told yes. If I did not like the memory foam I could just switch it out with another top. THIS IS ABSOLUTELY NOT TRUE. So now I am saddled with a $4000 pile of mush...

Frequent problems and questions with communications. A number of bad experiences! This purchase was done by my wife, Nancy ** and I participated - started with scheduling of time and date. Specific request made and noted. Since then a variety of promises unfulfilled. No return calls before delivery as promised. No concerns regarding compensation - promises broken. Surprised at the lack of professionalism. Would not recommend Sleep Number.

We purchased a new bed several weeks ago. When they delivered it the installers could not get any of the adjustments to work so after 2 hours they left stating that the remote was not working and they would ship a new one. The new came a few days later and I called customer service to help set it up. Again after 2 hours on the phone they determined one of the units was not working and they would send out another unit. It arrived a week later and the technicians showed up to install it. You guessed it! Two hours later and they determined they sent the wrong module. Again they blamed the remote and tried 4 different remotes. OK, it's not the remote that's the problem. Now they are going to send me another module to install and take another day off when the technician gets scheduled again.

Had a date scheduled for bed setup - no one showed! Called customer service & rep put me on hold & called technician who said no one was home when they showed up so they took my bed back to warehouse! Told rep I already had the bed & that I was home all day & if I didn't (which was impossible) hear them my 3 dogs would have! Put me on hold again then technician changed his story to they had the wrong address & phone # for me! I took the day off (with no pay) to have this done! Now I have to take another day off (again with no pay) & hope they show up this time!!! Someone really dropped the ball & I don't feel it's right that I'm out two days pay for their screw up!! Told rep I wanted to be reimbursed for the two days I'm not getting paid & she said that wasn't possible!! Whatever happened to good customer service!! I will never buy another bed for them or recommend them to anyone!!

We bought a iLE bed from your Dayton Ohio store at the Villages of Dayton Mall. We specifically asked if we had purchased everything needed to set the bed up and were told our purchase was complete to do just that. When it arrived there were no legs (evidently these were extra). We were told the bed could not be set up without them. We told them to return the bed; called the salesperson, Josh **, who told us he assumed that we had an existing frame. We told him we wanted the legs included in the price or we would not want the bed. He agreed. We were told to call a delivery phone number. When we did. We were told it would take another 2 weeks to get new delivery. We explained that if we did not get it quickly we no longer wanted the bed. We were transferred to Customer Service who said it could be delivered within the week.

Sleep Number caused damage to my property and still will not refund my full purchase without shipping charges. This solution does not make me whole... It costs me 360 dollars in addition to my broken bed frame! The least Sleep Number could do is to give me a complete refund! I am fuming and will not settle for this!

It seems every time you call the employees give you different stories. I even had one manager laugh and hang up on me. Matthew very unprofessional. I told him if we could not get things straightened out I could pack up the new mattress cover and remote and return them. Matthew laughed and said my bed was too old to return it. I told him again I just paid over $528 and he hung up on me. Today Heather said when I bought the bed it came with 2 remotes and they no longer make that remote, put me through to someone who said that when I bought my bed it came with a universal remote which is what I believe is true. I paid for one remote now They say I have to pay for another one. Different stories. No one seems to have their act together!

WOW! Me and my husband bought a Sleep Number bed in 2011 and were told that we would NEVER again have to buy another bed for the rest of our lives! I called to replace our pillow top only to find out it would be $326! I was told that it would be 80/20 after the first year for bed parts! FAT LIE and the representative couldn't even help me, he said that the best he could do was waive the shipping! That does nothing for me!

I was told at the store that delivery would happen within two weeks but more than likely sooner. When they called to schedule delivery the earliest they had was 3 weeks out. No one is even willing to discuss an earlier delivery.

I purchased a Sleep Number bed in October 2013. At first, the bed seemed ok. However, it wasn't long before I started having back problems. The back problems got progressively worse. It never occurred to me that it could be a brand new $2000.00+ bed. It's brand new and supposed to be the best. I contacted customer service and they replaced the air mattresses. Then sent additional foam, so on and so forth. On September 13, 2015, I decided to move the Sleep Number bed in the spare and sleep on an innerspring mattress. When I unzipped the cover to remove the air hoses, I found MOLD! Now I have a whole other set of issues.

I purchased a queen-sized Select Comfort mattress in 2008. I wish I'd never done so. It is hands down THE worst bed I have ever owned. It is nothing more than a glorified air mattress. A very expensive, glorified air mattress. The "comfort zones" are a joke. If you have one side at one setting and the other side at another, you keep rolling to the lower side all night long, and if you make both sides the same you just keep banging into the stiff foam bar in the middle of the bed. Super neat. I have increased and new neck, shoulder, back, and hip pain since buying this stupid bed. I absolutely HATE it. This was the biggest rip-off I have ever been tricked into. As soon as I can afford it, I am going to buy a new, traditional mattress and take this one, box it up, and send it to the CEO of Select Comfort with instructions for them shove the thing where the sun doesn't shine and then fiddle with the control till it reaches the "perfect" select number for them.

We were told that Sleep Number has left messages on our home phone... No messages exist. I tracked down the delivery department and now it will be the 20th before delivery... I sure hope we get better service from this point on!! Not sure after some of the reviews I have read.

After spending 7,000.00 we waited for two weeks. Told it would be delivered between 2 - 6 PM. Never arrived and no calls. After 5 calls to Customer service and a supervisor told, "Can't reach the crew. Can't tell you anymore." This is a disgrace. Save your money. Buy something else. If not resolved to my satisfaction I will cancel the credit card payment. Shame on these people.

My wife and I bought a Sleep Number bed about a year ago. I was really excited about it after having tried one in the store on multiple occasions. I have to say that this bed is hands-down the most uncomfortable bed I have EVER slept on in my life!! I am in excruciating pain every night and every morning as a result of sleeping in this bed. My $300 couch is way more comfortable than my $2,000+ bed. I rue the day we ever wasted money on this bed, and I wish we had kept our old one. I would not recommend this bed to anyone! I wish we had bought a Tempur-Pedic bed instead!

This has been the WORST company I have EVER dealt with. It started in the store when they had to run my card numerous times, couldn't get anything correct and answered the same question 3 times. They also didn't inform us know that 100-day in-house trial only covered the mattress and not the adjustable frame. Then Home Delivery... After waiting 2 weeks for the bed to arrive, the guys they sent were very young and weren't well versed with the product. They then told me that they picked the wrong size air chamber and couldn't replace it that day. I would have to sleep on a VERY UNCOMFORTABLE bed for a week (my wife LOVED that). They refused to rush the air chamber and get me properly set up (I paid $8000 for this bed). It goes on and on, but I'm getting angry writing this and am going to stop now before I have a heart attack. In short, don't waste your time with this company.

We purchased a Sleep Number i8 Split California King bed, which was installed in very early April of this year. Now, 6 months later, the mattress for one side has slid off the bed about 3 inches. The mattress is screwed to the adjustable frame, it is not possible to just push it back into place. When I contacted customer "service" (over 10 minutes on hold) that is just what I was instructed to do - "well, just push it back in place." I told them it wasn't that simple, and that I wanted their service people to come fix the bed. They informed me that there would be $179.00 service fee for this. I maintained that this should be part of the warranty. Their response was "Sorry."

We purchased a very expensive bed. We tried everything. Settings from 20 to 100. It is the most uncomfortable bed I've ever owned and paid 3k for it. What a piece of crap! Now I feel we are stuck with this worthless bed and will have to basically throw it in the trash and buy a real bed. I feel we were duped, swindled, and deceived by Sleep Number. Buyer beware!!

We have two Sleep Number beds, a split king and a queen, bought a few years apart. We have had many years of good sleep on them so comfort and durability are indeed excellent. However, consumers should be aware of the hidden costs. Because of the construction, no regular bed frame or bed skirt will work with these. Sleep Number offers a very limited number of bed frames, all expensive, in only six fabrics - all modern. Their bed skirts don't fit well and are difficult to put on or remove for laundering. They don't lay well against the mattresses (because of the metal hardware that keeps mattresses from sliding down).

Wife and I owned a Select Comfort bed 18 years ago. We loved it. It did what it was supposed to. Unfortunately, it started wearing out. We didn't know at that time we could buy replacement parts after market. We decided, due to our very positive experience that we would buy another now called Sleep Number bed. Suffice to say, we were not happy with our purchase. The mattress felt like a round, large inner tube. And the size of the bed makes us have to kind of jump on to get to the middle of the bed. I'm not a short guy, but I can't sit on the edge of the bed.

Bought a bed with a delivery date of 7 days. They called and rescheduled for 13 days. Called thirty minutes after scheduled time period and said they could not deliver that day (my husband of 73 had already dismantled our king size bed). They couldn't give us a date. We had already paid for said bed and had sent in the full payment to the CC company. We called the store manager where we bought two times. He never called us back. Finally called cust. service and cancelled the bed order. We will not receive our refund on our card for up to two weeks. Horrible experience. No one ever called us. Our store was Sleep Number at McCain mall, North Little Rock, Arkansas. Now we must return bed linens to see if we can get a refund on these.

- We purchased this bed at the Florida Mall in Orlando, Florida. I was looking for a bed that would help with both my and my husband's back problems. I had spinal fusion back surgery in 2009 and was still having back pain. We had a Tempur-Pedic mattress before we purchased the Select Comfort bed. The sales associate seemed helpful in showing me the different beds and options. He did the special comfort mapping to help find my ideal sleep number for optimal comfort. I was in the store for over an hour. I ended up purchasing the p5 King size mattress.

I purchase Sleep Number mattress. For three years, the air chamber start leaking. When purchase the mattress, the sales "Jenifer" (NY Westbury Store) said they are guaranteed for 20 years 100 percent - turns out is a big lie! By talking to Sleep Number Customer Service, only the first two years are 100 percent. Start third year, they only guarantee 68 percent and guarantee keep less and less until year 20! It is not cheap for the cost of Sleep Number, recommend go IKEA instead!

Tried the C4 model in the store at the mall near us. The bed in the store felt completely different than the one we received. The store model felt... like a bed. The one we received felt like an air mattress with a comforter on it for padding. I went back to the store to tell the salesman I dealt with and his reply was "Oh we just changed the padding on the model because we change them so often." How is that an explanation? Wouldn't a new bed have new padding? Also when I bought this bed I informed the salesman I wouldn't need a platform because I have a bed that would accommodate the mattress. He talked me into buying it and refusing it if the delivery guys said that my bed would accommodate the mattress which it did and thank God after reading some of these reviews. It still took them three weeks to credit the money to me and that was after four calls... They were quick to take my money but didn't seem to want to give it back.

Buyer beware that when purchasing this product you will assured of their 100 Night in Home Trial period but this only applies to the mattress. We purchase the complete Queen size 8" along with the adjustable base and not one did the sales person indicate that the ADJUSTABLE BASE is not returnable. We were not happy with the mattress and decided to return within the 100 day trial period and unfortunately learned the base was not returnable when the service techs came to pick it up. I called customer service and complained because although the statement is on the purchase receipt, it definitely was not emphasized during the purchase transaction. When I called to set up the return, the service representative also DID NOT indicate that only the mattress was returnable and not the base.

My wife has Parkinson's. We tried to purchase the best possible bed that would permit her comfort, sleep, and ease of entering and departing. The salesman, Anthony ** definitely confirmed that we would have the 100-night warranty if not satisfied. He had me sign the agreement and initial. Of course, I assumed that this was just standard. Now that the bed is NOT what we hoped for, I reviewed the document and after the first page, in small but bold print is the disclaimer of FlexFit bed returns. In other words, the sale is final. I know it was part of my responsibility to read the agreement, but trusting the salesman was now a HUGE mistake. I write this comment to hopefully prevent someone else from falling into the same TRAP. DON'T TRUST THE SALESMAN!

Buying a bed is like buying a new pair of shoes. You try them on, they feel fine on the carpet in the store. You buy them, put them on the next day, they hurt your feet. We purchased the I8 mattress and frame April 1 this year. We were very dissatisfied with it. I called them and they were very nice to exchange the mattress for a i7. It is no better than the i8. These things are highly misadvertised. They are nothing but expensive blow up mattress. The controls, just let you put the amount of air you want.

Love the bed, not happy with the sheets. Poor quality for the price. Hoping to be able to sew my own fitted sheet from better quality fabric. Hostage to the store to buy sheets that fit flex top. Should have thought of this before spending $6000.

We have owned a top of the line Sleep Number bed for about 18 months. The bed is fine, as advertised, and we have had no complaints. Until now. A few nights ago, my wife felt that her side of the bed had lost some air so she followed some previous advice and deflated the bed with the intent to pump it back up to her high setting of 100 (she has back issues so needs the firmest setting). But her side of the bed would not inflate. It was now at the softest setting, so in her case it was unusable. Customer service was closed but we were able to reach a Sleep Number rep on chat. He had us go through some procedures to see if we could restart the pump, but to no avail. His conclusion, and ours, was that the pump was broken and would have to be replaced. He offered to send a new one (under our extended warranty) which would arrive in 5-7 working days, which translates to about ten calendar days.

Since July 20, 2015, my sleep number IQ is 20 or less on a scale of zero to 100. Before this date the sleep number IQ was up and down but believable. Called the Sleep Number support line at least four times with all kinds of stories (solutions?). Finally spoke to a supervisor who informed me (my wife) that they are having trouble with the new software. They don't know how long it will take to solve their problems. Come on Man!

So I wanted to surprise my parents with an i8 mattress with the adjustable base. I went into the store in Memorial Mall in Houston. The saleslady was so sweet, helped me pick the best base and mattress. I asked her if everything was returnable if my parents hate it, and she said, "Yes! You have 100 days!" She sounded not really certain so I asked a couple of extra times and the answer was, "YES, everything is returnable even the bed sheets!" I bought the base and the mattress ($6800!!) and right when I got home went online to double check that return policy and I was shocked! Many, many reviews online state how the mattress if returnable, but the $1500 base wasn't! I beg your pardon?!

I cannot get comfortable in this bed. I think the fact that it is king size is the problem. The middle of the bed (between the two people) is higher. It's like I am climbing out of a ditch to kiss my husband goodnight. My side of the bed in the hip, butt and back area make a ditch and I can barely roll over. I'm not a huge person... 155 lbs, so I don't understand this.

First they could not get the SleepIQ to work, said the main computer at the company was unable to handle the amount of new beds and apps they sold... Really? You charge me for the SleepIQ and then a month later when I get the bed tell me it doesn't work but "will soon." Almost a year later and still don't work. I just gave up calling. My side of the bed needs to get pumped up every night to reach my Sleep Number, by morning it's leaked again. WHAT A PIECE OF JUNK. $8000+ and it's a piece of junk, and NO CUSTOMER SERVICE.

This is the worst mattress I have ever owned. It is only 4 years old and I have a 20 year old mattress in my daughter's room that is more comfortable. It sags terribly and is very uneven and now my head is lower than my body if we sleep in it the right way. If my husband gets out of bed on his side it jerks me up on mine. We have repeatedly tried to reposition this bed but the bottom line is it is cheaply made with an expensive price tag. I read the warranty and since it seems you have to mail the bed to them I am sure we will just end up having to buy another bed anyway. Otherwise we mail a bed and do what in the meantime???

After 8 months the air pump for my Sleep Number bed decided to deflate BOTH sides of the bed after I tried to make an adjustment to the firmness of the bed. Called Sleep Number the following day and the first woman I talked to was so hard to get along with - it was horrible. After jumping through all her hoops finally (kicking and screaming) I was told I needed to check the bed for holes... Now I know and anyone with any kind of common sense knows that when I played with the remote and it deflated the bed that would pretty much mean the bed holding air in it with 200lbs of me on top of it means it was hole free. I told her this and she refused to continue this call. So I hung up, went to work and when I got home I just told the new gal that I checked the bed no holes. So she tells me that they will send out a new air pump 2nd day air. HOORAY!

I would NEVER buy another Sleep Number Mattress or recommend it to anyone! We recently took our Sleep Number apart to move our bed, and upon taking it apart, we found that our air chambers and other material had BLACK MOLD all over it. It was very gross! Now I know why my husband and I have suffered from fatigue, headaches, sinus and allergy problems, etc. Thanks for not really helping Sleep Number. You say it is just regular household mold, but it's not, it is black mold that is very dangerous!

I have owned a Sleep Number bed for approximately 2 years. During the 90-day period, the memory foam tore twice. The first time the company came out and replaced the foam, the company willingly replaced it. The 2nd time the foam tore, they wanted to charge me for coming out to replace it. I adamantly refused to agree to pay for them to come out so they did so without charging me. Soon after the 90-day return option, my bed began to sag. It has continued to sag even at the 100 setting. I called and asked the Sleep Number people if I could return the mattress. They refused to take it back because the 90 days had passed.

The remote control for my Sleep Number 9000 Series Bed hasn't worked for over 5 years. This bed was purchased in 2007. None of the Sleep Number stores were ever able to assist and basically said they didn't know what to do or where I could go for help. I just called their corp office and spoke to a customer service unhelpful rep who told me I should have read the warranty. Did I mention the bed was purchased in 2007? She thought I should have had the warranty paperwork readily available and as a customer, it is my responsibility to understand all of the terms. Nice work - that doesn't sound very customer friendly! Then, she told me that I needed to upgrade to the super duper new pump and fancy remote and if I didn't I would keep having problems. I didn't recall telling her that the pump wasn't working??? She said that I would keep having remote problems because of the old technology unless I spent over $100 to get a new improved upgraded super duper pump and remote.

First, I will start by saying I have a Sleep Number bed as do 2 family members. That said, I recently talked my boyfriend into getting one. He spent $4,000 on the i8 with Sleep IQ. Roughly 3 weeks after getting the bed, the pump failed. Yes, failed - as in the bed went flat, no air. We called and they said it could take 2 weeks to get a tech out. Whaaatttt??? They sent the pump, we received that within 3 days. We needed something to sleep on so we hooked up the new pump and finally go that to work, but we couldn't get the Sleep IQ to connect. About a week after that, a technician arrived (without calling - they are supposed to give you a 4 hour window) at 6:30 PM. It took him nearly 2 hours to get it to connect. The "IQ" still doesn't register heartbeats as it should. It only does for one side of the bed. You call and try to work with online tech support - forget it!

Products of similar performance can be found for far less money and hassle, with the biggest hassle being that getting the correct Sleep Number is not easy and requires periodic setting/resetting. However our real issue is with their business practices. We bought a bed 2 years ago and were sold a zero interest promotion. We set up an automatic monthly payment and sought the correct pay off amount. However, Sleep Number's financing partner Synchrony gave us the wrong amount for pay off.

We have problems with the remote on one side that keeps changing to control the other side of the bed. I called customer service and was told that the remote will do that after it is not used (goes to sleep). So every time that it sits for a few min. it will default to the other side. After spending over 10,000 for the bed and then to have such a cheap control!!! We have 500.00 TVs with better remotes. If I had know that the remote was this cheap I would not have bought this bed.

Contacted John ** in CS to express dissatisfaction with product (have owned the bed for 2 months and not been able to sleep one full night in it). Since I felt like I was not getting anywhere with John, I asked for John's supervisor name and he refused to give this to me along with the corporate phone number. He told me that I had to deal with CS Dept. The product has a 100 night guarantee to return and they keep wanting to put me off so that the time line runs out. I don't need any more time to figure out that this is a poor product that does not perform as sold.

I have had this mattress since January 2015. I have had nothing but trouble with it, I feel like it is a lemon! This is my third mattress with Sleep Number and was happy with the first two but for some reason this one is just bad. I can't get a good night's sleep on it. I have contacted the company and they have tried to help with different types of remedies but they just don't work. Rather than to have tried to work with them I should have returned the mattress and moved on. This mattress seems to be short in length because I am 5'5" and feel I am having to move to the bottom of the bed and my pillow slips down at the top of the bed. I have told the company that I do not want the bed but all they say is it is too late!! For what I paid for this mattress I should be asleep like a baby! What can be done to help me?

We upgraded from a Queen to a King FlexFit 2. The folks in the store were helpful and very pleasant to work with. The install team was courteous and professional, as well. For the install, however, the base unit (on the left side) was not working properly. The bed would not rise at the feet. A new base unit was brought in, as well as a new operating unit with the same result. Sleep Number re-scheduled. Three weeks go by, and a different team of installers brought in another base unit. The bed failed again.

Our Firmness Control died after 7 years. Getting it replaced has proven to be impossible. We payed extra for next day air shipping. 5 days, 4 phone calls, and 7 different people later, we were told the part was on eternal back order & they would send it whenever it became available. I was livid. A 4th phone call and another person said they would waive the shipping and we would have the part in 2 days. 2 days after the 2nd missed ship date, we were told there was over 700 in the warehouse, they would refund our money, email with updates, and ship one asap. Still waiting on the update, the unit, and our refund. Oh, and still sleeping on the floor with a bed that is of no use whatsoever. The people answering the phone were nice but each one gave a different answer and each one gave the wrong answer. I am fed up and will never buy another Sleep Number bed. Completely unacceptable.

Purchased the Sleep Number bed from a local Sleep Number store. I listened to the sales pitch and was told that in the event I wasn't completely satisfied with my purchase I can return the bed but there would be a restocking fee of $179.00 and I could keep the base. I asked the clerk why would I want to keep the base since I would most likely have no use for it? He reverted back to the restocking fee of $179.00 and that was the extent of the return policy. I signed on the dotted lines and my bed was delivered. My wife and I tried our best to like this product but in the end we decided it wasn't right for us. We still had time on our evaluation period but decided we didn't want to prolong the inevitable so we called customer service and decided to return the i8 comfort bed.

Sleep Number has what sounds like a great no-risk deal: try us out for 100 nights and if you don't like it, you can return it for a full refund. What they don't seem to think is very important to tell you is that you're on the hook for the delivery and set-up fee as well as the pick-up charge. Things seemed to be OK for a few weeks. Then, last night, my wife's side of the bed emptied itself of air and the pump didn't come on again, so she slept in one of the guest bedrooms.

Be very careful! My 86-year-old father went into the Santa Barbara store to purchase a bed for himself & my mom. He wanted a bed they could use for now together then later be split & used individually. He spent $6,853.62 on a SPLIT Cal King bed. Now, only 5 months later, my mom has to go into a memory care facility & they want to split the beds, one side go with her, one side with him. Well, even after spending over $6,000... there is only 1 mattress pump & 1 bed frame control box. He now is looking at spending an additional $2000 to split the beds or just blow-off 1/2 the bed! Taking advantage of an old man? You tell me!

Around 2013 I ordered online a Sleep Number Information Kit with the DVD and I think, about a $50 Discount Card. On or around 06/25/2015, WE Purchased our Sleep Number Beds AT Mall of Louisiana, 6401 Bluebonnet Blvd., Suite B650, Baton Rouge, LA, Salesperson: ** - We purchased the P6 King Sized Flex Head/Feet, Massagers Head/Feet, Night Lights under bed, Sleep IQ Controller and Software via USB Stick. Warranty Activation Card: **; Bed Name: CC04B40B23859. But I forgot to use or see if the previous $50 Discount Card was still good for an additional discount. I mailed in the Activation Warranty Cards for both the frames... NOT Until the New Sleep Number Bed was installed, did we realize that Our OLD bed was wider than the New Sleep Number Bed, there is about a 4" gap difference on EACH Side of OUR CUSTOM Made Headboard.

I bought the bed in May. It was delivered in June and the technicians could not get the sleepIQ to work. We called the technical folks and they were simply terribly unhelpful. I run an IT company and he was telling me that our Verizon FIOS was not the appropriate modem - he was wrong. I called Sleep Number and they told me to get it fixed I would have to pay 150 bucks for the folks to come back out. Let me be clear, it had to go up to two managers before Sleep Number was willing to waive the fee to fix something they never got working.

My wife and I are returning our Sleep Number bed on Monday, August 3. Our bed was never properly installed and I had to take the bed apart myself and try to reinstall properly (the day it was delivered). The pump was our next issue (which took several days to get). The pump wasn't properly inflating and losing pressure during the night. Of course, I was the one who had to completely take apart the bed and reinstall the new pump. In addition I had take the old one off and ship back. As if this wasn't enough now the bed was lower in the front than the back. We called to complain again and they assured us the extra padding they would send us (which would take several days) would correct the problem. Well here we go again, I have to take the bed completely apart to install extra padding. This still didn't solve our problem with bed. We continued to have popping noises to occur waking us in the night.

I was injured, leaving permanent scars on both shins of my legs as a result of falling out of bed several times as I had called in pleading to their inept customer service department who kept screwing up my appointment times and before they came out after waiting more than three months, I had again, sustained injuries to my lower legs!!! The CEO even sent me a letter of apology for Select Comfort failing me for bad customer service, yet when I submitted a claim for my injuries, their main henchwoman, Mary ** denied my claim several times as I kept re submitting my claim, yet Mary told me they were not responsible for my injuries in spite of the CEO letter...

I wrote a review and got a response from Mr. Alan **. He asked for my information to see what his company could do to fix our bed. I have provided the information he needed back in January but no response until now. I am not willing to pay for the repairs because they did not properly disclose the warranty details when we purchased our mattress. I wake up more tired and back pain worse. How is this a good bed??? My husband and I are ready to dump this bed and buy a better brand as soon as we have the funds to do so.

I spoke with a very helpful rep on 7/29/15. He has shipped me a cool foam topper for our bed free of charge and refunded me $100 off of Sleep IQ since we've been having issues with it from the beginning. I hope the topper will make all the difference in the bed.