Sleep Number Reviews

My wife and I had different opinions of whether we like firm or soft mattresses so we got a Sleep Number bed. The sales rep was very helpful. I already was informed about the options, but she set me right to the kind of base and bed that I wanted to see. She shared with us some of the other beds and let us try out their features. There were reclining ones and some with the pillow top, so we tried just about everything. I had it UPS delivered and set it up myself which I find easy. So far, we love it.

I have fibromyalgia and Sleep Number was reported as having the best bed for fibromyalgia treatment. I got the mattress from them and their sales people knew what they were talking about. I went in about three different times to test different products and they were always very knowledgeable and helpful. I'm completely satisfied with my Sleep Number bed.

We absolutely love, Love, LOVE our new Sleep Number bed! If you buy 2 expensive mattresses that's only 16 years if even that and they are still going to break down no matter what, where Sleep Number is guaranteed for 25! I hurt my back recently and was able to adjust the firmness! Awesome.

I went to the store to test the Sleep Number bed and I loved it! It fits to your body exactly and it feels sooo good. It's like getting a big hug. I would recommend the Sleep Number bed to everyone I know. Will definitely consider it the next time I get a new bed.

So comfortable. Adjusted to whatever furnace I want on a daily basis. My normal number is 85 but I go anywhere between 58 and 99. Would recommend this bed to anyone who was out shopping for one. Simply the best.

It was clearly communicated that delivery of a mattress purchased here is supposed to be within 2 weeks. I bought my mattress on July 3. I was just told my mattress can be delivered no sooner than July 20. Technically, they just "processed" the order, I was told, so the 2 weeks only starts today (July 6). When I explained that this was a ridiculous attempt at using a technicality to circumvent a clear promise, I got nowhere except for "too bad". Very disappointing.

We love Sleep Number very much and we’re on our second mattress. Our other mattress was 10 years old and the deal they offered was really good so we kept the base and bought a new top. We are very satisfied with them.

We needed a new bed, and we heard that Sleep Number beds are comfortable. Their sales reps and delivery team were very nice and the quality of the bed is great.

We already have a Sleep Number bed for several years. Recently, we bought another one and a mattress pad, and the reps were very nice when we were in the store. We had the item shipped and it was very easy to set it up. We find this new mattress the best mattress for our backs. We like it even better than the other Sleep Number and we've recommended it to many people.

I was looking for a mattress online and Sleep Number had a limited edition mattress come out so I bought one and the base. The sales professionals were great and the delivery process was fine. However, when you click the button in the pump to change something, it makes a loud clicking noise. This wakes my wife up and she isn't happy with it right now. I like the mattress but I need them to come out and fix it. I doubt talking to them over the phone about this because you are just put on hold and have to answer a bunch of stuff. I will have to try it again because I need to find time to when I actually have time to waste.

The sales reps were all very good and the delivery team was wonderful. It was an easy and pleasant experience. I chose Sleep Number due to the flexibility of the different firmness of the sides of the bed, and so far so good.

I purchased a Sleep Number bed, base, and pillow because I want something new. Sales reps were helpful and answered my questions. Also, I had no issue with the delivery team.

We were looking for a new mattress and so we did some research and then I came across Sleep Number's store. Talking with their sales professionals was a smooth and pleasant experience. We're satisfied with the quality of the bed. It's what we were looking for. It's nice, very comfortable and gives me restful nights.

I have quite a few medical conditions and sometimes I can't get in and out of a regular bed. The Sleep Number bed allows me to get in and out and adjust to whatever setting I need to. However, I have issues getting sheets to stay on the bed, even the ones that I bought for it. I also wish I had a little bit more knowledge as far as the Sleep Number app, which could tell me which number I should go to to get a better sleep instead of using trial and error. And I can't get it to load on my new phone. Overall, the bed works well for my situation and everybody was great in the process.

We were in the market for a new mattress and we liked Sleep Number's flexibility of one side being firmer than the other. The sales representative was very knowledgeable and helpful. I liked that it wasn't a high-pressure sale. He just listened to what we were looking for and offered suggestions then it went pretty quick and smooth. Also, the delivery team came in and were pretty quick. They were able to troubleshoot some issues on the spot and took away my old mattress which was great. The quality of the bed has held up really well and we like it. Everything has been working out fine.

We've got two Sleep Numbers - had the first one for over three years and the second one, since April this year. We were in need of a new mattress in a second bedroom and it was perfect timing that I got an email saying Sleep Number was running a special for existing customers. So I called in, talked to a super nice agent who walked me through and gave me certain options on what really addresses my need and not just trying to upsell me on something I didn't really need. He was fantastic. So I ordered the bed with the agent and it came a full week earlier than the day he mentioned it will be in.

We bought some Sleep Number products hoping that it will help us sleep better and more comfortably without so many aches and pains. The gentleman we had for the purchase was awesome. He was a great salesman and made sure that everything was taken care of. We got our order quickly and got it all set up - everything was good. The products seem to be of good quality as well. The Sleep Number bed has improved our sleep a little bit. We're still not sleeping well but hopefully, that'll change once we start putting some more exercise into our lives. But we're not waking up quite as sore and tired as we were before.

My back had been hurting. From what I’ve heard, I could get a good night’s sleep with Sleep Number, and I could return the bed if I didn’t like it. I have two of their beds now and I had the same sales girl for both times I bought the beds at the Troy store in Michigan. She was great and very thorough. Before I made my initial purchase, I went in three times to make sure that this was really what I wanted since it was a big investment. The first one I got was a split king and the second one was a queen. The delivery team was fine. They set things up and explained how to use the remote controls. They also took away the old mattress. So far, my purchases are good. I also purchased the sheets that go with both beds. The sales girl recommended it because when I lift the head of the bed up, sometimes the regular sheet will pull off.

We were buying a new mattress and we couldn't decide on what kind to get, so we decided to go with a Sleep Number since we can both adjust our own side. There was one lady at the Sleep Number store and she was amazing. She was very helpful and she told us everything we needed to know. She took the time and was very patient with us. My boyfriend was there during the delivery, and he said they set everything up and everything was fine. We really like Sleep Number. We're enjoying the bed.

We've had our first Sleep Number bed for 18 years. We got it around 1997 and knew we'd like it again so we bought another one. I bought the least expensive mattress and pillows since I already have the base. The products were sent to us and we put it together easily. It's a good quality product. I have recommended Sleep Number to several people and all of them have been very happy with the product.

The Tempur-Pedic I had was too soft, so I purchased a Sleep Number bed. Everybody was very nice. In my personal opinion, all these bedding stuff today are way outta line expense-wise, not just the Sleep Number. But I’ve no problems with the Sleep Number bed and I’m very pleased with it.

Our friends in Massachusetts and my husband's sister have Sleep Number beds and they're very pleased with them. We checked the bed out and loved it. We got the king size with a regular base. Two young delivery men came. They were so courteous and professional, and did such a good job my husband gave them a $20 tip each. The bed is wonderful. My husband and I had back problems and we'd wake up with back or shoulder aches and since having the bed, we haven't had any back problems so we're very happy. Next year, we're getting the base where the head and the feet recline. Our only problem was when we bought the bed back in March the sales professional said our friends would get a $100 gift card but they still haven't received it. When I reached out to Sleep Number they told me to just give it more time.

We had looked at Sleep Number before. I got pregnant and then decided we needed to buy a Sleep Number bed. We got a king size bed where both sides go up and down. Their salesperson was great. We did a home delivery but it was an interesting experience. Nobody told us that we had to remove our previous bed before they came in and we thought they would be able to move it to a different location in the house. They ended up coming out a second time. Other than that, the bed is great and we had a good experience.

The Sleep Number bed is really good and I enjoy it. The sales rep helped us and was really nice. Also, the delivery team was here on time and it was done quickly.

I had bought a Sleep Number 9 years ago and recently I needed two different kinds of stiffness to the bed. I needed a mattress that was 100% hard, so I got the basic one with the vibrating bed. The sales rep was great and the delivery guys were good.

My husband and I have very different sleeping needs and Sleep Number was the only thing that we could think of without losing our minds. I’m eight and a half months pregnant right now, so I really need a soft bed while my husband does not. But even if I'm not pregnant, I always slept on a softer mattress than he did. We got the mattress, the base to put it on and the topper that makes the mattress softer. Their sales rep was really knowledgeable, helpful and we haven’t had any trouble. The bed came just like it said, and my husband was able to put it together. It was a good deal and a good choice for us, and I’m glad we purchased it.

We had tried a couple of different types of mattresses out and after we both tried Sleep Number, we felt that was a good option for us. It was a nice process with the sales reps but a little bit long as we were there for a little over an hour and a half. But the staff seemed to be knowledgeable. The experience was better with the delivery team. They set the bed up and were in and out quick. They were very polite, pleasant, and easy to work with. The bed helps with my back. It's been a lot better since we switched over and we both noticed better sleep quality with the bed. So far, we’re 100% pleased with the bed. It’s rare that we got something that’s usually the same as what was advertised and Sleep Number has been on point.

Our son has had a Sleep Number for 20 years. I ordered one and ended up getting that special on it. Everything went fine. The quality was great and I was amazed at how simple it was to put together.

My nephew recommended Sleep Number to me. The sales professionals were very helpful and the delivery team were very good, and professional. The quality of the bed has been great and my back hurts less and less.

I had to have a new mattress so we were looking around. Then we got the Sleep Number mattress and as far as I know it's good. However, I haven't had it long enough to get used to it yet. The sales reps were very helpful and knowledgeable, while the delivery team was on time and fairly friendly. They weren't rude by any means. Overall, they were better than average.

I had some health issues. I had a Sleep Number bed for 13 years and then I bought one recently that had the adjustable feature in it. The sales representatives were all real friendly. I had the bed delivered and set up and I didn't have a problem with the delivery people at all. They were good. I like the Sleep Numbers I purchased.

I got a Sleep Number mattress and a base because my mother had one. Everything was excellent. Everybody was very professional and knowledgeable. I usually walk past the Sleep Number store and they’d always stop me to ask how I'm liking my bed.

The Sleep Number isn’t quite what I expected, but it's still a nice bed. I was having back problems and it has helped. The sales reps were wonderful and the delivery team was fantastic. The only thing I don’t like about it is that it's a dual control and I don't think the sides of the mattress are sturdy enough, but it’s just the way it’s designed.

My wife suggested the Sleep Number bed and I liked it. Talking with the sales reps went excellent. Home delivery was on time and the people who did it were very nice and courteous. I’m very happy with my Sleep Number.

We purchased a Sleep Number bed for my husband who has acid reflux. The sales reps were very nice and informative. They took their time and didn't overly push us with the sales, which was good. I scheduled home delivery and set up. They were on time and we didn’t have any issues with them. So far, the quality of our bed is great and my husband does not snore that much. The only thing is that the price is very high.

We love our Sleep Number bed. We had researched numerous beds including Tempur-Pedic but we chose a Sleep Number because we can each choose how hard or soft we want the bed on each side. Plus, our sales guy was great and closed the deal for us. Good customer service. However, I wish the sheets were better priced especially for the split king set. They are outrageously priced.

It is the only mattress that you adjust the firmness to suit you. Just take at least 2 nights at each setting to decide if that the right before changing it. Their luxury sheets are great.

I also had to look into a gift certificate and the person was very patient. Every question was answered and everything was explained.

I am pleased with the Sleep Number bed and all its mechanics. I bought it upon the referral of two separate families. I got the mattress, adjustable base, pillows and beddings. My back ache is gone since I've been using the Sleep Number bed. However it feels like there may be a little bit of a valley on the right side of the bed. I'm still trying to figure that out if that's true or if it's in my imagination.

We were shopping for a mattress at the mall, so when we saw the sign on the window of the Sleep Number store that said “sale” and "discount” we went in. We liked the bedding and sheets, and bought them. Their sales rep and delivery guys were great. We love the quality of our bed and we’re happy with it.

Our Sleep Number bed is comfortable. We had a great experience when we first walked into the store. The sales professional greeted us and went through everything with us. We have laid on a couple of beds and she did the pressure points with us. The delivery team was really nice and did a very thorough job. They explained everything when they had it all put together and went over the remote control with us. The quality of the bed is great but we just had to order a new remote because it was broken and that’s the only problem we’ve had.

We had a 20-year old Sleep Number bed that we were really happy with. Now it's been passed on to my daughter who's using it - she loves it. We needed to upgrade to a king-sized bed and we had the cash so we decided to invest in a new Sleep Number bed. Their sales professionals were always fabulous. We've been in there several times to buy pillows and picked out mattresses but it took us a little while to be able to go ahead and purchase it. But Ryan was fantastic, very patient, and calm. He remembered us every time we came in and he walked us through everything.

Both my wife and I experience back problems. We bought a limited edition bed from Sleep Number and it was a good and effortless experience. We're very pleased with the quality of our bed and we'd recommend Sleep Number.

I got back problems so I purchased a Sleep Number bed. I bought the mattress, memory foam and the CoolFit covers and body pillow. Their sales rep was great, very friendly and went above and beyond. Their delivery team was on time, careful, very friendly and nice and conversationalists. Delivery was done in 15 minutes. I like the quality of the bed a lot but I want to upgrade and get a bigger bed, two beds up from what I got. I was considering returning my bed and getting another one but haven’t gone through with it yet. I'm planning to do that but if not, I'll just put this bed in the guest room and get the new bed because I really like it. The bed is very comfy and Sleep Number has great customer service.

I love the quality of my Sleep Number beds and have their beds prior to the one I recently bought. The Sleep Number salesperson was very knowledgeable and helped me pick the right bed. I was looking at something else and he sent me to a different direction and the bed's been perfect. I sleep great on it.

We replaced our old Sleep Number bed and their sales rep did a nice job. We love the quality of the bed. In fact, we tell everybody to get one.

I like the fact that I could control the comfort of my Sleep Number bed. I bought their mattress with a box spring that came with it, some pillows and sheets. Their sales rep was great. She knew what she was talking about and in no way made me feel that she was trying to sell me something. The delivery team did their business, showed me the mattress and went on their way. I’m totally satisfied with the purchase. However, the pillows are not holding up very well. When we first got it, everything was great. Now it’s smashed down and not doing anything. Other than that, I'm happy with my experience.

My husband and I have different tastes on bed types. He likes it very firm while I like it very soft. So the idea of being able to change the firmness in specific sides of the bed was alluring. Sleep Number's sales associates have been very professional and accommodating, they even let us bring one of the in-store magazines with us. They let us talk it out because we were debating between two beds. They were very accommodating to us and that was very nice, ‘cause my husband was a little hesitant about spending that much money. We then got the I8 Bed. The delivery team that brought it to us was very informative, showed us what to do and my husband watched them put it all together so that he can do it himself if we ever move. They also stated that if we ever needed them to come out, they would come out again and set that up. I'm very happy with my purchase.

I was tired of buying a bed every three years so I purchased a Sleep Number bed. The only thing that bothered me about the whole experience was I wasn't able to get the base that I tried at the Sleep Number store. I had to assume I would like the one that I got at another furniture store about 30 miles from where I live because if I lived in Kearney, they would have delivered it but and I wasn't happy with that. Also, the vibration is different on the one that I got.

There was a huge sale of Sleep Number. We tried it out and liked it. Their rep was fantastic. She was no pressure and informative, and did a great job of selling us on it. The experience with the delivery team was fantastic, too. They were great, quick and polite. The only thing I didn’t like was the financing. Dealing with the company that Sleep Number was using was a bit of a nightmare. I tried to set up auto-pay and I didn't even realized it, but if I don't specifically take an action and unselect the box, they just bill me the entire amount. And on our first auto-pay, they pulled the entire amount out of our bank account. I called and they said, "You can appeal and we'll get you the money back in three months." It was ridiculous. So, we had to scramble and transfer some money around. Other than that, it took about that month to get used to Sleep Number but now, I absolutely love it.

We had a Sleep Number for five years and our experience with them has been good. We decided to get another one and the quality was excellent. The sales reps were really good and very helpful too.

My husband wanted a Sleep Number bed since he has a lot of trouble with his back and shoulders. We bought the mattress and its cover from them. The sales representative explained everything and answered every question. Meanwhile the delivery people were very courteous, nice, and efficient. They explained what they were doing. I thought it was going to take them a couple of hours but it didn't take them very long at all. After that, they explained how we could use the remote and what side was whose. The bed is of very good quality and we enjoy it. My husband seems to be sleeping a lot better, I sleep the same since I like my bed hard. Nevertheless the Sleep Number bed seems to be working great for us. I would recommend it.

I had a Sleep Number bed before for 10 years. Recently, we went to their store at Baybrook Mall and bought a king size Sleep bed. The sales rep was fine and there were no problems. However, it took us about two days to figure out how to put the bed together. But once we got that all figured out, it’s been working okay. There was also some kind of promotion when we made our purchase and we got sheets. The sheets don’t fit, though, and are terrible. I wanted to bring that all back but it's too late as we’ve about worn them out.

I needed a new mattress and ended up purchasing Sleep Number mattress, base, pillows, and air top. The sales professionals were good and knowledgeable, and the delivery team was quick about setting it up. The quality is also good and it's been a great experience so far.

A friend told me to buy a Sleep Number bed and so I did. Delivery team was very early and it was awesome. However, there was one piece missing when I got the bed. The friend that I talked who works there said to call a certain number and that missing piece wasn’t really needed and that it was just a separator. Aside from that, the quality of the bed was great.

I was having problems with sleep apnea, so I needed a bed that would raise my head. I tried out different beds and options. The salesperson was very thorough, knowledgeable and made the experience very easy. I bought a queen-size Sleep Number bed and some pillows. I am very happy with the bed. I am able to have the adjustments with the seat and the head where I can sit up in different positions. It's nice to have this ability.

We recommend Sleep Number. We’ve had a good experience with our split king bed. It does what it says it’s going to do and we’re happy with it. We sleep a little better with Sleep Number.

We have a mattress that’s about 15 years old. We needed a new one and my best friend recommended us Sleep Number. The sales professionals we talked to were wonderful. The young lady who helped us was very professional, answered all our questions and wasn’t pushy. We had it delivered and delivery guys were polite, courteous and considerate. I’d say it’s worth the investment and I think you get a solid quality out of everything. I’m trying to get my mother to purchase one.

My mother needs hip surgery soon, and my sister who lives in Arizona highly recommended Sleep Number. We went to the store in Fairfield and the lady rep was extremely helpful. She showed all the options, and my mom ended up buying a bed that has the adjustable head and foot. With the surgery, she's going to need it and her legs being elevated will help a lot. The delivery people were great. They were in and out and showed my mom the buttons. She had slept in it that night.

We got the Sleep Number bed and we've been trying it out. We're really enjoying the bed and happy with it so far. The sales professionals were all very helpful and the delivery team was great. We have already recommended them.

We had our previous Sleep Number bed for 15 years before we purchased a new one that's an iLE. The sales representative was fabulous and we really liked him. He explained every detail of the bed and every option that we possibly could’ve had. He was very courteous and took the time with us. It was a no-pressure sale and he was able to make recommendations for every question that we had because we were previous customers and we knew about Sleep Number.

We needed a new mattress and wanted something that would work for both us. The Sleep Number rep had us lay on the bed and figured out what our number was. The delivery team got lost and was running behind but delivery and set up went fine. I love the quality of our bed.

It was time for a new mattress and Sleep Number was one of the brands that we had considered as I had heard a lot of good things about it. We went to a relatively small storefront and tried out a couple of beds. The bed that we wanted was not available, but the sales rep put us on a mattress that was similar, from a different model set, and told us that it would be about the same. Based on some information we had before and his recommendation, we went with that particular model. We had it shipped to us and it was easy setting it up.

My husband and I had very different interests in what we wanted so we wanted something that we could control. We’ve looked into a lot of the Tempur-Pedic and stuff but my husband didn’t like it. During our second visit to the store, we were at the point where we wanted to purchase a bed but wanted to determine which one. We looked at the beds and tried them out. The sales rep was very helpful and answered our questions. We got the Sleep Number mattress and the pillows. Delivery was surprisingly quick and the crew was very thorough, respectful, kind and helpful. We like the bed and we've been happy with it for the most part. We don’t seem to have a problem when it’s not too upright. My husband really likes the topper on the mattress because it's a firm mattress and it's been helpful to have it. It’s the main feature that we like.

I wasn't sleeping really well on my previous mattress so I bought one from Sleep Number. Their sales representatives were really good. I recommended Sleep Number to my daughter and she bought one herself.

Our other family members have Sleep Number and attested to the quality of sleep. The sales representative was very knowledgeable, very courteous and friendly. The delivery team was excellent, on time, prompt, walked us through the features and understood the product. Overall, it was a smooth and professional experience.

My wife has a back issue from a car wreck and she couldn't rest at all in our old mattress. So, we decided to go with what we thought would be the best. We went and tried out the Sleep Number and it was phenomenal, and it's been a lot better. The delivery team was wonderful. They were extremely courteous and didn't goof around. They got in there and did what they had to do and cleaned up their mess. We got the adjustable queen-size bed and it's the best bed I've ever had in my life. The only issue that we're having is the mattress because it seems to have slid down some, but other than that, it's great.

My sister bought a Sleep Number bed and she said I'd love it, and I do. I got the C6, the adjustable base and a fitted sheet kit. The sales representatives were all very helpful and the delivery team was excellent. The quality of the bed has been good so far.

So far, my experience with Sleep Number has been good. We purchased the SleepIQ, recliner, and all the other options that they have. Initially, I wasn't very happy with the bed because I didn't see any difference with the regular mattress that I have. It took me two weeks to adjust and change the sleep numbers to get the comfort position. Now, it seems to be good. I like the technology where I can check to see how much time was spent on the bed and how much time was rested and not.

I have had my Sleep Number bed for over 9 years and recently had some remote issues. I was offered to replace the remote or upgrade to the current system for a very reasonable cost. I thought this experience was easy and very pleasant. I did everything through their online chat feature and the rep was professional and quick to take care of my needs. Thank you Sleep Number for not only helping me sleep well at night but for making it easier to sleep knowing if I have an issue you will take care of me.

I needed help setting up a remote and the live chat person Adriana was very helpful and patient. Got the problem solved in no time. Thank you.

Question about sleep number. Agent was pretty quick to answer my question. He did pretty good. I will go to the store tomorrow and try the P5 mattress and probably order one. Thanks.

We weren't sleeping good on our bed and a friend recommended the Sleep Number. We bought a mattress at the home show at the Civic Center. Their sales representatives were helpful and courteous when we came back to the store because I needed to know about sheets for it. The delivery crew were professionals and came here on time. It took a while to get used to the bed, but I like it.

I was having surgery and I needed a bed which changes positions so I got Sleep Number. The bed is good but I was just a bit disappointed with it because it is warmer than I thought it would be. Also, the twin extra long does not have the furniture surround for the bottom which I was not aware of when I purchased it.

My wife and I got a good demonstration of Sleep Number where we were shown how to put our own sleep number, how it elevates, etc. The sales rep was very cordial, upfront, and engaged. He told us what we would expect and we got what we were told. We bought the adjustable base with the tilt head and foot and some pillow cases. We also got the sheets because the bed is split. The delivery crew was very efficient, friendly, clean, and knowledgeable. They got the bed up and running. The bed is nice and comfortable and the Zero Gravity is great. The only thing that's complicated is trying to stay upright because I'm a side sleeper. But other than that, everything was good and I'm very well pleased with it.

I have really bad back and neck problems and wasn't sleeping good so thought we would get a Sleep Number bed to see if that helps. We got the base, mattress and bedding. The sales professional was fantastic and the delivery team were great. However, it was a little bit deceiving in that we looked into returning the bed within the 90-days because we didn't notice a difference and realized that only the mattress was returnable and not the base. We would have been out several thousand dollars had we done that, so we ended up using something that we're not happy with. Sleep Number has great service, but their product is bad for the price.

This is our first purchase from Sleep Number. We purchased their mattress, a mattress cover, and a pillow. Their sales rep was very pleasant. He was very helpful, informative, and there was no pressure with the sale. We're having a little trouble though adjusting to it. My wife and I are trying to figure it out by messing with the numbers, trying to find out what's comfortable. So, we're still trying to get used to it.

We thought about it for years and just weren't satisfied with the bed we had, so we thought we'd give Sleep Number a try. We ordered the very basic bed then we added our own foam topper to it because we couldn't afford the next step up. The bed works out really nice for us. We like it very much. In addition, Sleep Number's sales professionals did a good job. We already knew what we wanted when we got there but their sales people were helpful. We had the mattress delivered, set it up ourselves, and there were no problems at all.

We were ready to buy a new mattress and a couple of friends told us about Sleep Number. So we went over to the store and the salesperson was very good and helpful. She was very knowledgeable and sorted it out for us because we weren't sure exactly what one to buy. We wanted to have a bed that tipped up. Plus my husband likes it to be firmer and I like it to be softer. And the Sleep Number bed seems to work for us. We haven't had it for very long but, so far, it's still good. I would recommend it to a friend.

We were having trouble with our legs so we got a Sleep Number mattress and a frame. The sales guys were fine and there were no problems.

My husband and I agreed that our sleep on the other mattress that we had was not turning out well for us. We had different needs. We got a Sleep Number and it's good. Their salesperson was super helpful, very pleasant, and not pushy. The delivery crew was also helpful and polite.

We liked the comfort of the Sleep Number bed and got one. I'm happy with its quality. Additionally, the sales rep was very professional and the delivery team delivered the product earlier. However, we didn’t get the referral that we were supposed to get.

I’m very happy with the quality of the Sleep Number. It does what they said it would and I’m getting good night’s sleep. Their sales rep was very informative, helpful and courteous.

We were moving to Hawaii and needed a new bed. We liked our first Sleep Number which we already have for years so we bought a second one which is a king size bed. It was better to have the bed in boxes so they mailed it to us. We did the setup and it took two and a half hours to finish it while we were told it was going to take 45 minutes.

We had a Sleep Number bed before and we wanted to upgrade to the tilt back. We went to their store and the sales representative was very personable, professional, and showed us all the different options. We chose one of the beds and bought it and we also purchased all the sheets, blankets, and stuff with it. The delivery team did a great job as well. They were on time, were in and out in about 45 minutes, and showed us how everything worked. We like our bed and its quality is excellent. We're Sleep Number fans and try to tell other people about it.

We bought a king size split mattress from Sleep Number. The sales rep was very nice and very informative while the two delivery men were very helpful. They came when they said they were coming, and they did everything they said they were gonna do. The bed's fine but I would never pay that much for another one. That was our mistake, but it’s still a very nice mattress. I can raise the foot and the head.

I thought I'd give Sleep Number a try because of all the advertisement around. It's my first purchase from them and I'm very underwhelmed with the mattress that I got so I'm probably going to be switching it. But the experience from the process and customer service has been fine. The salesperson from their webchat forum was very helpful and answered my questions about sizes and platforms. Great customer service.

Alia was so helpful today over the live chat feature via Sleep Number. We have owned a sleep number bed for many years. They spoil you. Once you have slept on a SN, nothing else will ever do. I ordered a bed this morning for a family member. After assessing my needs, Alia quickly steered me in the right direction and helped me purchase the best solution for us. It was one of the best customer service experiences I have had. Thank you Alia! And thank you Sleep Number.

I had a problem with my delivery. They were extremely late (due 12 to 4 and showed up about 6:30). I called and a supervisor offered a complimentary sheet set or comforter. I just chatted with Alia who provided the sheet set with no hassle at all. She saw a note in my file and was able to place a free order for me. Not what I was expecting. Thanks Alia and Sleep Number for your quick assistance!

Went to the Sleep Number store in Tulsa and paid over $4,000 for a king size bed on 6/18/16. It was to be delivered on 6/29. Received a recorded message on 6/28 stating that our bed would be delivered on 6/29. Preparing for our new bed, we got rid of our old bed. On the morning of the 29th instead of receiving a call from the delivery men I received a call from a customer service (I use the term loosely) rep who told me that our bed "did not make freight" and that the soonest we can expect to receive it is on July 13th, and would that date work for me?

We recently visited a Sleep Number store to test out some of their beds and were thoroughly impressed with what they had to offer. The beds were incredibly comfortable, customizable to each of our individual needs and truly met with all of our expectations. The sales person was attentive, knowledgeable and friendly. We left with a good knowledge of the products and a real desire to purchase when our budget allows. Excellent experience!

I have an older sleep number bed, and want to buy one for my son... But the deals aren't what I was seeing a couple months ago and could have swung it if it were $200 off instead of $100. But the person CLEARLY did not want to assist me in any way. The short response was "the current promotions are on the website and started today, have a good night". Literally. Based on what I was seeing on the FB page comments maybe I need to see what else is out there, because I'm so not impressed at this moment. I think I should ask some of the people I have referred over the years if they are happy first.

I didn’t want a regular mattress, and I definitely did not want memory foam so I got a base, mattress and mattress cover from Sleep Number. I like the idea that I can adjust it if I need to. I didn’t know how to set up the bed, so I had a home delivery and I had a great experience with the delivery guys.

Since my husband's level of firmness and my level of firmness were so diametrically opposed, we bought the Sleep Number. We went to a home show and that turned out not to be the best experience because they told us that the pricing was such and such. We got much better pricing by calling the store the next day. Our delivery experience was absolutely hard and the delivery team was in a big hurry. One guy was trying to help me, the other guy was a newbie and was moving my old mattress, and at the same time, I was trying to get an explanation from the other guy about how to operate the bed. And he was in the hallway, knocking into the ceiling lights, and I kept saying, "Hold on." He made me terribly uncomfortable and even now, I don't want to talk about it. So we called the store, complained and they were very nice about it and took the charge off. We also kept our old mattress just in case but ended up getting rid of it. We're sleeping better now and we've made a commitment to this mattress. I'm happy with it.

We had a Sleep Number bed but it was old and breaking down, so we purchased our second Sleep Number mattress. And since the frame we had was one of the first ones that got recalled, we got a new base and the legs this time. The quality of the bed is good. We had it delivered and set up, and the experience was fine.

A friend and my son both recommended Sleep Number. The sales reps were great. They were very helpful, quick, and not pushy. The mattress came in a box and it was super easy to put together. I'm satisfied and happy I bought the mattress for our guest bedroom. Other than the delivery amount was way too much, everything was very good.

I had Sleep Number for a long time now and have always had a good experience with them. I got my first one in 2005 and it's the only bed I want to buy. I was swapping out a larger bed so I got the frame with the stuff on the end to attach a headboard. I've been in their store several times and their sales reps were excellent every time I deal with them. I've had them delivered and it went fantastic. Their service is great, but the bed itself made all the difference in the world because I have some back issues. Nothing can beat their mattresses.

Sleep Number felt nice so we bought one. We got the pillows also and my husband loves them. The overall quality of the products was very good.

We were looking to upgrade our mattress since the other one we had was uncomfortable, and bought a Sleep Number mattress and the adjustable frame. I'm really happy with the bed. The only thing is that when I raise my feet up, my wife's back hurts so I can't raise my feet in the bed. Instead, I use the pillow.

We went to the store and the their sales reps explained what the bed was and what it did. My wife and I lied down on one of the mattresses and got a chance to adjust it and it seemed like it was comfortable. We purchased the Sleep Number mattress with the SleepIQ and it's pretty good. Though it’s hard to quantify how much benefit there was, I’m hoping that over a while, I’d be able to crack how my sleep patterns are improving. But it’s not as good of a difference as I was thinking. I was hoping for a dramatic change, but it wasn’t as dramatic as what I had hoped.

My father has had a Sleep Number bed for couple of years and he loves it so I decided I want to get one. I bought the mattress and their sales rep was very helpful, level-headed and easy talk to, just not about beds, but about life in general and hobbies. It was an excellent interaction. We were very pleased with the mattress and the upgraded base that we got with it. They were excellent. The only thing that we're not happy with is the protection cover that went on top. After two washes in the washing machine, it has started to unravel. We've also had some trouble with the communication of the sleep right tube and the controller. It deflates the mattress without us telling it to. Nonetheless, I highly recommended it.

Our friends who have been customers of Sleep Number for a long time and have the bed in their home and RV recommended us to get the same brand of bed. I have been wondering about it for a long time. Then we decided we wanted it good. We spend a lot of time sleeping and we needed a good mattress. So I got the mattress, base, and mattress tabs from Sleep Number. We’re happy and satisfied with it. The sales professional was very helpful and informative. The delivery team showed on time as well.

My sister got a mattress from Sleep Number and she liked the variability of the firmness and everything that she could change. She was able to finally find the exact one. We were extremely surprised at how fast the delivery was because we were expecting the bed in a week or two, but it came within three days and we weren’t ready for it at all. The delivery guys were good and they got it in quickly and it was ready to go. My sister loves her Sleep Number bed and likes how it's not super hot but she can still stay warm. She’s the kind of person who has a million blankets on her bed, but she feels better with this one. And although I don't personally sleep on the bed every night, I like it too and my sister makes me go through it to find my number, which is interesting. If I have people over and I'm switching out beds, people can find their number so they get a comfortable sleep. It’s a cool idea.

I’ve been sleeping on the same mattress for 25 years and I figured Sleep Number would be a good one because I can adjust it. It sounded like a good deal so I went with it. I got a pillow, some sheets and a down comforter and they’ve all been really nice. The sales reps were awesome and did a good job. I love my bed and my girlfriend loves it so it works out nicely.

It was time to get a new mattress and the warranty people said that Sleep Numbers are pretty good. The salesperson was really nice and ended up keeping the store open a little later because of my work schedule to accommodate me when I made the purchase. They also extended out a promo for little bit longer than it should've been which helped me buy the bed. Overall, I really enjoy it although I'm still trying to find that perfect number for myself.

My wife and I had different back issues and we both liked different style beds. We bought the whole bed from Sleep Number and we're very happy with it. The sales guy was fantastic and the delivery team was outstanding.

We liked the Sleep Number bed so we went ahead and got one. We had it delivered via UPS. We live in a rural area so it was easier for us to put it together ourselves and it was easy doing it. I'm happy with our purchase.

I had friends that used Sleep Number and they like it. The salesperson was really good (I know since I'm a sales person myself). We went to the store one time to just look and she was so helpful, I kept her business card. The delivery team was in and out within 15 to 20 minutes and the bed is exactly what I expected. With the product that has an established name like they do, I'm not worried about its longevity.

We have 3 different Sleep Numbers... the 1st we bought in Scottsdale, Az along time ago. It is a Cal King. We don't buy all the added foam - i8 is what we buy. We add 2-3 inches of foam and put atop of our beds. Then the mattress pad so on and so on. We were so impressed with the bed we bought a queen short for our 5th wheel.

I was able to get a replacement part for my parents' bed quickly. Thank you.

I had a great experience with my salesperson.

Poor Customer Service. Bed not delivered.

Number of accounts need to log into SleepIQ. Agent answered my question quickly.

Ok I know how important the difference between 4 and 5 stars can be. If it were based on the website I would have went with a 2 or 3 however I went with 5 for everyone on FB and Adrian on the Sleep Number chat. I was very frustrated/ upset with the site. I was placing a order on 6/28 and the site went down for work/upgrades. I tried again 6/29 and the site went down every time I went to check out. Very frustrating as all I wanted to do was get my bed ordered. With my hrs at work I was unable to call while I was at work. Thanks to Cory on FB for linking me with the chat and Pete, Jamie and Alan for following up with me to help pinpoint the website issue and to make sure I was able to get my order in.

We've owned our bed for almost two years and, unfortunately, have not found it to provide an enjoyable sleeping experience. When we purchased our mattress in La Jolla, CA, we believed the advertising that was running at the time. We visited the store twice prior to our purchase and eventually made the decision to change to this type of mattress. At the time, we had a foam mattress that was old and no longer provided the sleeping comfort we looked for. The salespeople assured us that the adjustable nature of this type of mattress would surpass the foam mattress we were replacing. However, we have had very poor sleep and awaken with sore backs and sore joints. We initially worked with customer service reps who were helpful and provided items that we added to our bed to improve the performance but after some time there was little more than could be offered.

I wanted to buy a Sleep Number bed for 10 years. I never had the capacity to do it but now I finally did. We went into their store, looked around and tried their beds out, which was a very good experience. I got the mattress and base. I'm very happy with the bed because my Sleep Number is a hundred and my wife's is about 40. With Sleep Number, it has been simple and easy.

We're happy with the quality of our Sleep Number bed. I got the base but they put it within my existing bed frame and I got pillows too.

I had a Sleep Number before for about five years. We have a second home so we bought another one but just the mattress this time. I tried to buy a Sleep Number bed a few months back but I had a very bad experience at Southcenter so we didn’t buy it. This product came up again in a different branch, which was very good, but I didn’t go to that store and buy it. We had it home delivered and the experience was excellent. The quality of their product was excellent too. I love it. It’s the best bed I’ve ever bought.

We had some family members who had a Sleep Number bed and that's how we bought ours two years ago. Then we also bought one for the son and another one for our spare room, and we're very happy with the bed. We got it all -- mattress, base, bedding, and pillows. When we bought the son's bed, its delivery was all wrong. We had selected king flex, but a split king was delivered instead. There was a little frustration between the delivery people and their office the day this was all going down, and people didn't seem to know what was going on.

My wife’s chiropractor suggested Sleep Number so we bought one. Their sales reps and delivery team have been excellent. The bed is of good quality and I don't have any issues with it. It's a good purchase.

I liked the idea of having two, side by side bed and so I gave my daughter the go signal to purchase a Sleep Number then she went to see it and took care of everything. I like it very much so far. However I noticed that it's pushed down on one side because that's the side I get into, and it's just the mattresses with no base, there is nothing to hold it in.

We love Sleep Number. The gentleman that waited on us was really good. He knew a lot about the product and let us try every model that they had. We already had a platform, so we just got the mattress. It was delivered to our home and we set it up ourselves. I have back and shoulder pain and within the first four days of using it, they were completely gone. In addition, my husband had two back surgeries and he's in constant pain. His is not completely gone like mine but it has helped a lot. We will never have another bed.

We were moving to Florida and wanted to get a new bed that we could customize the comfort level of the mattress, so we narrowed it down to a couple of different products. We lived in Champaign where there happened to be a Sleep Number store, so we went there and tried out the bed, and decided that was the way we wanted to go. We got a mattress, an adjustable base, and some bedding, pillowcases and sheets.

Sleep Number is a good product and it’s comfortable. We like them very much. We have one for a number of years and recently purchased the base, some pillows and mattress cover. The sales rep that we talked to was very good. The bed came in the mail in lots of boxes and it was easy to put together.

My husband wanted a Sleep Number so we got the mattress that goes up and some pillows. The sales rep was very helpful and the delivery team showed me how to work everything and were very professional. I can't get my sheets to stay on though.

I've had Sleep Number for years and I've always enjoyed it. I have COPD and I can adjust it to where it’s comfortable for me. Whenever I get an ache, I change the pressure where I need it. Their reps were also very professional. They showed me the differences between the mattresses and tried to figure out my Sleep Number. I've recommended them.

I had my old mattress and after five or six years, I thought about getting a new one. I was confident in purchasing a new bed so I purchased a Sleep Number mattress and a base. Their sales rep was really good. He helped me out with everything I needed, answered all my questions and it made the process pretty easy for me. I had them mail it and I set it up myself. Everything is doing fine so far and I'm happy with the purchase.

I was looking for a different mattress so I purchased one from Sleep Number. Kevin, the salesperson, was very good. I had the mattress for home delivery and that went well too. Quality-wise, the bed is good and it was a great experience.

My Sleep Number is good! I enjoyed going to their store where everything went well with their sales reps. We had the bed home delivered and their delivery team was good, too. They took the old bed out, put the new bed in, put it all together and showed me how it worked. Everything about the bed is very comfortable and it's worthwhile buying. I enjoy it and I like its quality very much.

I have two Sleep Number beds, one at each one of my houses, and I like them both. I have my original Sleep Number bed for 12 years and it was good. I recently got another Sleep Number bed, pillows, and mattress covers. They delivered it to my office through UPS, and then I took it down to my home. Overall, the quality of the Sleep Number products I bought is good.

We already had a Sleep Number bed for about 15 years and liked it, but it was starting to sag in the middle, and we also liked the adjustable one so we bought a new bed from them and I like it a lot. We got the mattress and the base. The sales rep was very helpful and good at explaining what was going on. The delivery guys were very good, too. They got their work done pretty quickly and explained how to operate the bed. We had a very good experience overall with this company.

Support Call - Inoperative Dual Temp Layer System. Representative was very helpful. Gave easy to understand troubleshooting instructions. Had pleasant demeanor. She did a good job.

My question was answered quickly and easily.

I always wanted a Sleep Number. A friend of mine had one and she told me it was really comfortable. I bought the mattress with the base and some bedding and I really like it. It’s the most comfortable bed I’ve slept in in a long time.

We heard about Sleep Number years ago. In fact, we had one for about eight years and we just needed to have a new one. Their sales reps were good, helpful, didn’t push, and they let us make up our mind. It was mailed to our house and it was very easy to set up. I like its quality.

My husband has cancer and was going through chemo. Our bed was shot and we needed something that would keep him comfortable. We bought the Sleep Number mattress pad and the base. Their sales reps were awesome. They really did a nice job explaining everything like the benefits of each of the different beds. We scheduled for a home delivery and their team was very efficient. They did a great job of going through, explaining what they were doing, and what we needed to do after the setup. We're extremely pleased with the bed. The whole experience has been very positive.

My husband was having back problems and he figured that Sleep Number would be the best bed for him, so we got the mattress. We received it via UPS. I put it together and it was pretty easy. However, we adjust it all night and thought it was going to be different than what it is. I thought it would have been softer. We ended up buying a foam mattresses to go on top of it to add more cushion to it.

I didn't like my last bed and my friends have Sleep Number beds and told me they really liked them so we bought everything but the pillows. The sales rep was great and the delivery team was wonderful. It's been a very pleasant experience all the way around. Though my purchases are expensive, they're good. I haven't had any issues with them.

The sales reps from Sleep Number were helpful and the delivery went fine. Overall the quality of the bed is very good and we really like it.

I like our Sleep Number bed. I looked around at a lot of different places and I bought from Sleep Number since I liked the option of being able to change the firmness of the mattress. We purchased the base and the mattress. The sales rep was polite, knowledgeable, she explained everything and took her time.

My husband and I have back issues and we can’t sleep on the same firmness, so I purchased a Sleep Number. I only purchased the mattress and the reason is because I spent so much money on mattresses that didn’t work out that I just thought I’m just going to get rid of the one I have and put this one on. I really like it. I thought it was the answer, and so far it is. It’s great that the settings can be different on both sides and you don’t have all that foam with the toxins. It’s light and easy to move. I put it through 0% financing, and I was able to contact the finance company directly and change my payment dates so it was more comfortable for my budget. Everything’s been really smooth. As far as I did my part, I feel like everybody else did theirs.

My back is messed up and this Sleep Number bed is hard for me to get comfortable in. I prop pillows on it but it doesn't help me so I've been sleeping in my basement on a chair. When I was at the place, 35 on the bed was good but at home, it's not. It feels like I'm lying on the ground so I tried different numbers on it. The button is also broken and the numbers go all over the place. It's the worst bed I ever bought, I'm not happy with it and my wife is not either. However, a buddy of mine bought a different mattress and he's happy with his Sleep Number. It worked for him. As for me, I wish I haven't bought the bed and they'd come and get it so I wouldn't have to pay them.

I like the adjustability of the Sleep Number bed and it was also recommended by friends. Their sales rep was great and the delivery was good. I think it’s a good product.

I had a Sleep Number for over 10 years and loved it. I thought before buying another bed for the guest bedroom, I might as well get a decent one and so that's what I did. I bought a bed frame and mattress. The sales professional who attended to me was very professional. I can't believe how quick the delivery team came in and set up then took all the cardboard and everything away, and left it neat as a pin, so I'm very pleased with them. The overall quality of the Sleep Number bed is top-notch and I love it. I was pleased with the whole experience altogether.

I had a Sleep Number bed for more than 10 years and really liked it. I recently got another Sleep Number mattress to replace the old one. It's a good mattress, and I love it. I ordered it online and it was a really smooth transaction. I had great guys from Sleep Number come and set it up. It's convenient for me because I live in a row home with space constraints, and I can safely transport my Sleep Number mattress up my narrow staircases. My experience has been excellent from start to finish. It was a very easy purchase, a quality product, and they gave great care in setting up the product.

The sales rep explained everything about the Sleep Number to me and was good. The delivery team was a little late. They quickly put up everything and the remote wasn't working. One of the guys kept shaking it while the other guys were already out in the truck. They were in a big rush and I didn't even get to ask questions. Additionally, the bed was too high for us. I was sitting on the edge and the top of the mattress is now slid over. I don't know how to get it back on top. Then, they sent us the shorter legs and a new remote. We haven't got the new legs on yet but it's much easier now for us to get in the bed with the four-inch legs. However, we still don't know how to get the new remote going. It works sometimes but not all the time. We're a little frustrated with the delivery as it would be $150 to have somebody come out here to program anything. But we've been very happy with the bed and we sleep well on it.

My husband and I prefer different types of beds so we got the Sleep Number. We purchased the basic mattress and the sales reps were great.

I ordered a bed for my father and in 48 hours had still not received an email receipt. I contacted Alia and she immediately saw that the boy that put in my order never put in my email address. She sent me my receipt and informed me that there still was no tracking information. My point being, that with the small exception of not putting in my email address, the customer service at this company is awesome.

From our trip to the store in Colorado Springs where we were helped by Bill to my online support chat with Alia, we have had a great experience with Sleep Number. Our remote stopped working, but Alia was quick with a solution! We are looking forward to getting our bed working again, and it is great to know that all of the promises of continued customer service are true. Definitely a worthwhile investment!

I started talking to customer service concerning our refund in May. I was told by the supervisor Brian, that they would credit account ending in **, NO Problem. So what happens they credit account ending in **, starting on June 6th. Talking to Lashawn, she told me she has seen this before and could reverse it, never heard back from her. June 13th now Jennifer tells me she can get it done, never heard back from her. June 21st - Marie, still nothing, June 22 Ted ** - he actually did return my call and was working on it.