Sleep Number Reviews

I absolutely LOVE my NEW Sleep Number bed...at my age, 62, to get a GOOD nights sleep is WONDERFUL and I am ALWAYS recommending this bed to everyone!

In store Service and delivery Charleston, SC

I purchased this bed 13 months ago and have had a bit of discomfort on it but overall can find a position if I wake up and change the setting during the night. In the last couple months however, the sagging has occurred where I sleep and no matter what setting I put it on it sags where my body is. I have called customer service and have not been able to get any help with them. I thought the bed was covered for 2 years 100%? They told me it would be $180.00 for someone to come out and look at the bed? Who do I contact to get some help?

I am sleeping much better since I got my sleep number bed. I started out at #45 but sometimes I change the number. Being able to put the head of the bed up slightly to sleep has made a big difference in sleeping. I love my sleep number bed!

My husband and I had a waterbed for many years and I loved it! About 11 years ago, while I was out of town, my husband bought a traditional mattress and got rid of the waterbed. We have fought about it for years. Last summer we tried a Sleep number and have found complete happiness in bed.

My husband and I were married 9/2004 and the one thing we both wanted was a good bed (we've both got back and neck issues, and after purchasing six mattresses, we learned about Select Comfort.) We tried the beds in-store and were in LOVE (both with each other and the bed!). We couldn't afford it on a newlywed's budget, but did tell everyone that that's what we wanted, not plates, spoons, etc; we wanted a bed. :) Combined and collectively it was a good option. At that point in time there were no options for 'gift cards' so our guests who wanted to contribute, put the funds into a central account established by my father. Ultimately when we returned from our honeymoon our new Select Comfort was set up in our home! It was the BEST thing ever!

When it was time to get a new mattress, I convinced my husband to get a Sleep Number bed. I thought it would be great to be able to have two different settings. We bought the entry level model. I don't know if there is anything I can do to enhance this model to make it better or if I should just give up, put it in the guest room and buy a regular mattress and box spring for us. I travel a lot and I sleep on all sorts of beds successfully, but I cannot sleep on this bed without waking up with hip and back pain. I have tried every number. When I make it softer (65) I feel like I have zero support, but keeping it maximum firm at 100 (similar to a Japan hotel bed that I slept on well) still results in morning discomfort. Advice?

I purchased the Sleep Number C3 after sleeping on a bed for approximately 24 years and hearing the commercials that most mattresses lose their effectiveness after 8-10 years. After about a year of hearing/seeing Sleep Number commercials and viewing the competitors I felt confident that Sleep Number was the way to go. I coughed up the cash for this bed which I just knew would solve my sleep discomfort only to find out I was jumping from the skillet into the fire. Just a little background...when I purchased the 24-year-old I also bought a sofa that I sleep on now even though I have a "allegedly new" mattress. There is something wrong with that picture!! I have contacted a very nice and polite customer service several times which has tried to assist but actually didn't. This reminds me of someone purchasing a car except the new owner finds out they have no engine and they are informed all they have to do is put an engine in and they'll be good to go. I don't want to feel like I'm sleeping on nothing but a wooden pallet...not my idea of a "good night's sleep".

The store staff at Vernon Hills, IL were knowledgeable, helpful, and patient as we worked through the decision making process. The delivery experience was on time and efficient with a good crew. The sleep experience has been even better than our high expectations.

We have had our Queen size adjustable bed not dual adjustment to raise the head and foot, only the single, although both sides adjust the air content individually. The problem is after about 5 years the bed looks like a regular mattress and has a large hump in the middle. I have tried everything to get this hump out of the middle, but nothing helps. It looks as if the padding in the top mattress has possibly bunched up in the middle creating this center hump. We have dealt with this for five more years and now my wife is ready to get rid of it and get another regular bed, since there is the same issue with the regular beds. But this one cost me a little over $5,000.00 and we should not be seeing a hump in the middle of the bed like this. The hump is there even when the air is at 100%. It looks like there were two people weighing 500 lbs each laying on each side for months, but we are both average weight/build, so this should not be happening. Each of us feel like we are laying in a hole even at 100%. It's hard at 100%, but the center hump is still prominent. I have taken the bed apart many times trying to correct this issue, but nothing helps. It seems there is an issue with the top padded part of the bed bunching up.

I was so excited about getting a sleep number bed that I probably ignored some signs that it was not right for me. I wanted the feel of air not foam, not springs. I bought the C3 which has very little padding in the top cover so I would feel the air chamber not a memory foam pillow top. I have a Tempur-pedic and wanted a change from the deep feel of memory foam. I sleep on my side, stomach and back.

Your home delivery scheduling leaves a lot to be desired. Our sales experience was awesome, but trying to schedule delivery of our bed has been nothing but a huge hassle. We haven't even gotten the bed to sleep on and have already considered returning it. Plus the customer service at home delivery was not very easy to work with. We ended up making multiple phone calls, contacting our sales associate at the store, talking to supervisors, and voicing our disappointment with the entire process. We were expecting the same pleasant experience that we had with the purchase, but sadly it has not been the case. Hopefully once we finally get the bed delivered our future experience with it will be a positive one. But at this time I would have to say I am angry and disappointed.

I have 2 of these, 1 purchased in 1997 and another in 2012. I love the beds when they will hold air. We have an issue with the 1997 mattress and it was determined with support from the company that one of the air chambers was leaking and the device that puts the air in the mattress was bad. I was shocked to find out that the warranty only covered 15% of the cost to repair the problem which was $500. I could buy an entirely new mattress from them for $700 and get not 1 but 2 air chambers, the air pump, and an entirely new mattress cover. This warranty is a joke - if I warranty my work for 2 years then its 100% for 2 years or in this case 17 years. I don't expect anything to come of my complaint. I only hope that someone thinking of a Sleep Number bed is made aware of how much the 20-year warranty actually will cover.

I purchased a floor model bed from the sleep number store in Nassau County, NY. It is a Split top P5 King. The technicians came to install the bed and in doing so took my old mattress out to their dirty truck for disposal. Then after they started assembling my bed which they realized did not have the split top base or cover for some reason. Since they had already put my mattress in their dirty truck we had no choice but to temporarily accept the bed with the technician hand cutting the foam to make it work. This left the bed lopsided and unstable. We were promised by the customer service that the correct Pads would be here and install around a weeks time. That was not the case. We went several weeks waiting for the new pad which never arrived.

Walked into the store, looked around for a bit and the sales representative was very nice and knowledgeable. We did the sleep lecture class, and by then we were sure we were getting a bed that day. The representative who helped us managed to keep us in our budget and the manager was very helpful as well. Overall great experience and my boyfriend and I were very satisfied and excited to have purchased a sleep number bed.

My experience with my Sleep Number bed has been exceptional from purchase, to installation, and now 6 months of use. I love the bed and would highly recommend anyone considering a purchase to do so.

30 years in the construction industry left me with chronic back pain that would be my wake up call, every morning. I tried conventional and foam products with no success. A friend with similar history convinced me this mattress had helped him, so I gave it a try. And that was pretty much the end of my back pain. Unbelievable. I convinced my brother-in-law to try it, and now his whole family all have them. Pretty much anyone I have convinced to try one has kept it and passed on the good news. I recommend this to anyone with back pain or discomfort sleeping. We have even changed out our mattress in our seldom-used vacation home. I just don't ever want to be without the comfort in sleeping this mattress provides.

With 25 years plus of back pain, it was a "no brainer" to take the purchasing plunge again. I used to be a soft to moderate mattress person, but have found the 100% firm mattress to be of more relief. Commercial "no flip" mattresses, that lose their shape or create a concave pit in the mattress (like a dog's padded down sleep zone) for 14 years was a major mistake. Thanks to Sleep Number I am in better physical place when I get up in the morning.

I have serious back and neck issues due to multiple disk herniation's in both, as well as nerve damage... I had even spent $3,000 (Yes... I know completely ridiculous!) on a "foam bed" (of the most popular name brand)... This bed became my WORST nightmare in every essence! I had gotten to the point where I just couldn't take it for one more day and decided to cut my loss (I made the decision to donate it). I had been looking into the Sleep Number, hesitantly, due to the horrific experience I had with a bed that had promised the same. Not only was this one of the BEST choices I have made concerning the comfort and quality of my sleep but it was so much more affordable. The Sleep Number Beds are incredible in every way and so was my knowledgeable Sleep Specialist! My suggestion is to experience it yourself. I know I had to and I am so elated that I did!

My husband and I love our Sleep Number! I can't wait to go to bed at night. This is the most comfortable bed I have ever slept in. My husband and I love the dual controls and the different settings. My personal favorite is being able to raise my head to watch TV without having to prop my head up with pillows.

Im happy with this bed, just regret not getting the better one.

I've been sleeping on a Sleep Number bed for about three years. By now, I really know the feel of this bed. It's like sleeping on a cloud, customized for my body. Every time I get into bed, I think, "Ahhhhhhh, that's great!" It's the best bed I ever had without a doubt, my number 65 is perfect for me. Everyone should experience this feeling of total relaxation from head to toe!

After deciding, we decided that we wanted a new bed, my wife and I went into a Sleep Number store. The salesman there was fantastic. He gave us a full tour of all the different styles and we ended up choosing a high-end model. The delivery and installation was absolutely painless. The delivery team was extremely friendly and worked with great efficiency. They showed me how to use the bed and even had some tips on other things that might make the experience better. The bed itself is the most comfortable bed I've ever slept on. Tons of adjustability and my wife and I can finally choose the bed styles that fit us. We recommend it to everyone we know.

Like the beds. Made a second purchase this year and bought our second Sleep Number bed. Have recommended them to others.

We bought our Sleep Number bed on Labor Day and I'll share some comments that I have on: Our salesman said it would take longer than normal to get it delivered because of the big sale, it would be 21 days. That was fine, but it was 30 days later that it was delivered. We previously had a waterbed and weren't sure if it would be removed when our new bed was delivered. We asked our salesman 3 times and he assured us it would be taken out as long as it was drained, which we did. I asked twice when I spoke with the folks on the phone about delivery.

Our bed is leaking air on my side. The service rep instructs me on how to determine if it's the pump or the air chamber. Otherwise, I would have to pay $179.95 to have their service tech come out and determine the problem. And, once I determine what the problem is, I will have to pay for the part and install it myself! This is NOT a warranty! It's an insult to pay this much for nothing more than an overpriced air mattress, and not get customer service. I would not recommend this company or their product, as they do not stand behind it.

We bought a flex top sleep number bed and are very pleased with it. With the flex top my husband can sleep upright and I can adjust the head the way I want. Since we bought the bed he does not snore any more. Because it is a specialty bed you have to buy the sheets at Sleep Number Stores. They are pretty pricey but ok when there is a sale. Only negative is it is hard to change the sheets. We love the bed very much and are sleeping better since we bought it.

We purchased a king size Sleep Number after having a queen size sleep number for the last seven years. It is wonderful. More room for both of us & our golden doodle Willow who thinks it is pretty comfy!! We highly recommend sleep number. It is worth the extra money.

I had a great experience in the store with the interactions of the sales people. The only thing negative was the scheduling of delivery. They don't seem to have the experience of the sales people.

Love it! I have one of the older king size beds. It does not have numbers, just a toggle switch. We have had it for 15 years. I have problems now, when we go on a trip, the other mattress always hurt my back and I do not rest well. I will not buy another mattress besides a Sleep Number bed.

This is our second sleep number bed. We have had a sleep number bed for 14 years and just bought an RV for traveling and decided to put the old sleep number bed in the RV and get a new sleep number for our bed at home. That way we will have our bed away from home bed. The interesting thing when we were buying our second sleep number bed, as we were leaving the store there was a young couple trying to decide if they should spend the money on a sleep number bed. As we were leaving, I yelled to them, "buy it you will not be disappointed." Then they called us over to them and we started telling them about our old sleep number and that we were so satisfied that we decided to get a new one for the RV. We also told them that if they did buy one to give the sales person our name so we could get the $100 credit. A week later we got a $100 credit in the mail from Sleep Number and we received another 4100 credit because our friends just purchased one after they asked up how we liked ours. Imagine that.

After suffering with a Tempurpedic for a number of years, we finally went to the Sleep Number store in our local mall and bed hopped for quite a while. So happy we did it. Back pain is gone, no more sweaty nights, and super bedding to go along with it.

Since purchasing my Sleep Number bed, I have enjoyed many good night's sleep. My husband is so impressed that we are going to buy one for him.

I love when I walk into a store ready to make a purchase and I am given the attention I need. Our sales rep was knowledge, courteous, and even made sure we got the best deal possible within our budget! He stayed open past store hours and we left so excited about our sleep number. I forgot my purse and my husband his hat. Yet let us return to retrieve them! Great buying experience! With top notch service!

I absolutely love my Sleep Number bed. I sometimes watch TV, before going to bed, so I raise the bed to sitting position. I enjoy getting a full nights rest and love the comfort. Thank you for sharing all the information which allows me to go online to see how my sleep was. That information lets me know exactly whether I got a good night's sleep. I would recommend sleep bed to everyone. You have no idea how your sleep is affected until you've slept on a sleep number bed.

My wife was at the store on the 28th and priced some sheets. The manager said that they were 50% off. When she sent back on the 29th to purchase them the clerk said that they were only 30% off. After showing the clerk what she had written down on the catalog that she had for the cost, the clerk said that she would get the 50% off. Thanks for being understanding.

My husband and I drove over 2 hours to visit and hopefully purchase a new bed that showed in your ad (Ultimate Limited Edition Bed SAVE 50%). After talking to Mike, the sale person, he indicated everything was included just like the ad stated to my husband. Well we get to Manketo, Minn and find out that the bed on sale was a Queen size and not the one in the ad. Your ad was very misleading and FALSE. We have been with you since the 1990's. I'm sorry it had to end this way. Very very dissatisfied.

I Love my sleep number bed! I have bad allergies and sleep with my head up in snore position plus a little more... drainage is a little better flowing. I would recommend to anyone with chronic allergies.

I absolutely love this bed, I can adjust it to soft or firm and anywhere in between, try that with a traditional bed ha ha. Excellent customer service and great install and setup.

We bought a P5 sleep number bed and we both loved it. I needed a little extra foam on my side (we have a king size split), so I called and ordered it. Exactly what I wanted! We both sleep really well and my back doesn't hurt near as much.

Very happy with the new bed. We originally bought a Sleep Number bed for home about 15 years ago. This new bed is for our cottage, replacing a traditional mattress box spring. Love the adjustability and comfort. Wake up feeling much better (more like home).

After confirming delivery of my sleep number bed for the 3rd time and after I followed sleep number's delivery instructions and dismantled my old bed and moved my whole house around to make delivery easier, their delivery person calls back and cancels my delivery at the last moment. Then tells me I have to wait a whole week to set up the delivery. This is UNACCEPTABLE! I have never had such BAD CUSTOMER SERVICE from any business before. Now thanks to them I have to spend the holiday with my house in disarray and sleeping on the floor. I will NOT RECOMMEND this company to anyone due to the lack of customer service!!!

This is my second sleep number bed so obviously I love them. The service at the store was great - everything was explained and shown to me. The setup and delivery at home went off without a hitch and the guys were very knowledgeable and courteous. Will always buy sleep number beds!

Two major issues with the installation. The installers would not help in setting up the linens and the electric blanket on the bed to make sure it was done correctly. We are senior citizens. Rate them poorly on being customer focused. Second - My wife wanted to return our number 7 bed. It had a terrible odor. It is two night now and she is still sleeping on the couch. This bed has caused a severe argument in my family. She wife wants to return it. I want to keep it. If you are a buyer of this product make sure you get an answer to the odor question of how long it will last. The company will not give me a definitive answer. I paid an outrageous, ridiculous fee for this bed. It should be a pleasant experience.

We were not told that we needed padding under the legs of the bed. I am on oxygen and 70 years of age, I had to lift the bed, while my wife put the padding under four legs. We did not know we needed 8 each. My wife got stuck between the wall and the bed and the bed came down on my oxygen hose. Now she has to go back to home depot and get four more and we have to go through the same process. I purchased Hill Rom Beds for some 40 years, so I know beds. The padding that you use, we use to call it "Egg Crates" in the 60's. The thing is, this is not the way you treat customers who pay over $8,000.00 for a bed. We should have been told from jump, that if we had a wood floor, we would need casters and the delivery men, could have put them on when they assembled the bed. You should tell your customers, that if they have a wood floor, you will give them the casters. You mean for $8,000.00, you cannot give your customers eight casters.

My wife and I purchased a Sleep Number bed about a year and a half ago. We purchased a dual King size bed to be able to adjust the firmness to our own comfort levels. I tried sleeping on it for several months, thinking I just needed time to get used to the bed, but any time I nap or sleep on it I feel worse when I get up than when I went to sleep. This went on until my wife bought a used recliner for our living room - I fell asleep on it watching TV one night and I slept all night without moving. I thought it was a fluke so I slept on that old recliner a few more nights and I've been sleeping on it in the living room for the past year. Sleep Number beds are garbage. Unless you like feeling like you've played 4 quarters of football without pads, don't waste your money.

Our Sleep Number i10 bed has been exactly what I needed. I was looking for adjustability of firmness, when we made our purchase. I sleep better, longer with little tossing and turning at night. Which was not the case before we bought our new i10 mattress. We also purchased the sleep IQ and it has helped as well. Giving us a full account of our sleep patterns and suggestions on how to improve our sleep quality. When it came to delivery and set up the gentlemen who arrived were courteous as well as knowledgeable about the product. The set up of the bed was quick and easy. They even programmed our sleep IQ too. Over all it was the BEST decision we ever made. I recommend my sleep number bed often. If you are considering a purchase, do not hesitate. You will find it is well worth every penny.

This is a great bed. I have had back surgery and this bed has given me a great night sleep without pain or muscle cramps.

The beds are too expensive thru SN! I found my online brand new & saved $3000, king i8 mattress. Will buy L&P base online too & save thousands. I've had a back & neck injury & little sleep in 6yrs. First time in 6yrs with amazing sleep.

I have slept better than I have in years. No pain when I wake up either.

We recently purchased a Sleep Number bed at Sleep Number store in Fremont, CA. Since we never purchased a Sleep Number bed before we were not sure that it will serve our need so we asked for the return policy. The manager name is **. He told us we can return the bed within 100 days if we are not satisfied but never mention about restocking fee of $199 in addition to $179 that we have to pay for home delivery/setup fee. We have been purchased our bed at Sleep Train and they never charge us for restocking fee so we assume the same and did not read the fine print on the customer order paper.

I am so glad we decided to buy a Sleep Number bed. Both of us have been dealing with lower back issues (I've had a microdiscectomy), and although we spent countless $$$ on beds we thought were the "answer", we still were suffering daily. Since purchasing our new bed from Sleep Number, both of us have honed in on our numbers and are sleeping much better, getting up relatively free from pain! One of the best "investments" we've ever made!

I would recommend a Sleep Number bed to anyone having back pain. I have bought two beds in the last few years. I bought one for me for back pain and one for my son. No more back pain.

My wife and I debated for a few years about this purchase. It's expensive but well worth the investment. We have both slept great since we got the bed and now we can even track things that impact our sleep and get better rest thanks to Sleep IQ!

This is our 2nd Sleep number bed. This is the best purchase I have ever made. From the very first night in 1998 my back pain is gone. I would highly recommend this bed to anyone with or without back pain. The customer service people are very helpful and they do not push you to buy. Keep up the good work.

I love my Sleep Number 25. I feel like I am sleeping on a cloud however I cannot give 5 stars because my husband says his back hurts every morning and has yet to figure out what his sleep number should be.

We purchased a Sleep Number bed a few years ago. Very pricey. Does not hold up. It's a hotdog effect in the middle. Called the company. We need to pay for new foam for the bed. Had I known I would be replacing parts at a costly price I would have never purchased the bed. We don't have the money to try new foam and if that doesn't work to purchase a new bed. It's not that old.

We bought the bed during their labor day sale. The 100 night trial period was very important. After three weeks they called to make sure we liked it. My husband was not pleased. The bed was not firm enough unless it was at 100. The lady made suggestions and said she would check back. When she called back my husband was still not satisfied with the comfort level. The company sent us some corrective foam for below the air cylinders and this DID improve the comfort but he was still not satisfied. I called today to have the bed returned. It will cost $200 but we knew that when we paid for it. Other reviews I have read covered numerous complaints on delivery. I have to say that the two times our situation required delivery men, they were very prompt, courteous and considerate. We live in the Midwest so maybe other areas aren't as lucky.

After a year trying to find the right "Sleep Number", we still wake up with sore backs, which is why we purchased the bed in the first place. I realize we should have come to this conclusion during the 100 night return policy, but is there an alternative now? I would even be open to upgrading if there is a better option that would help us (memory foam version?) Or should we just get rid of the bed and try another brand? Any thoughts?

My husband and I purchased the i8 king mattress with an adjustable base. Total cost was $6955.22. However, the salesman had this laminated price sheet that was so confusing that he kept referring to. He had the mattress priced at about 85% of the purchase and I remember him saying that if we wanted to add the adjustable base it would cost us about another $1200. However, when I went to return the mattress the receipt has the adjustable base priced at $2899 and the mattress at $3348. There is no way I would have paid for a base that is almost as much as the mattress. The sales guy made it look like we could add this wonderful feature to a very expensive mattress. Well now I'm stuck with a very expensive base and no mattress because the mattress caused us to have back pain and the adjustable base never feels like you're lying completely flat or level. Plus it's almost impossible to use the base with another mattress because it bolts into your mattress. Very frustrated, do not buy from this company. They know that people will return the product that's why they don't take it back!!! Oh and don't forget the $200 they charge you for picking half of your purchase up!!!

I saw a review by someone who was displeased with the warranty. He must be awfully hard on his bed because I've had mine for 30 years and I've only had to replace the remote control once. The mattress, pillow top and sides are still going strong! So, my warranty costs over the mattress's life time were only $200, not the cost of replacing the bed. In honesty, I need a new remote again, and it will be full price, but I still think that is a great deal for a mattress that is 10 years out of warranty and still the most comfortable bed I could want! I love mine.

I used to have neck problems and wake up with joint pains with my old mattress and pillow. Since getting a Sleep Number bed and pillow those have virtually gone away. I also used to toss and turn and wake up multiple times in a night. Now I sleep soundly and wake up refreshed. I love my Sleep Number bed!

With this bed you keep paying and paying with their non advertised prorated warranty and you also have to do your own work replacing the internal bed parts. Over the 20 year warranty span should I keep this bed, I would pay for it twice in replacement foams for tops and sides. The only support holding this together is a cloth cover. Had I known the warranty was prorated and that I would have to do the work I would not have bought from these people. I am severely disabled with spinal problems so as far as disabled people it’s pretty hard to replace parts. I have had three pumps and this is second time I have had to replace foam parts.

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From the moment I walked into the store the whole experience was wonderful. My sales associate demonstrated the different beds and when I said my biggest problem is always being hot, she showed me the cool gel foam pad and temperature control sheets. I don't think I truly knew what a restful nights sleep was until I got my Sleep number bed! I sleep better and feel better.

I purchased my second Sleep Number bed two months ago. For this purchase I received the side-by-side adjustable version. My wife and I thoroughly enjoy this version. Being able to sit up in bed for reading or watching TV while the other person lies flat sleeping is great. The silent operation of the motors does not wake the other person when adjusting. I am totally sold on this concept and would never go back to a conventional mattress or bed.

First - I want to warn you about our experience with the sales lady to actually receiving the bed. We went into a local store and tried out all the beds. Of course, we would like to the most expensive one at $10,500. So we decided to do the credit app and pay the monthly payments. We told the sales lady that our budget is about $10,000. So the lady submits the sales app - and gets us approved. We add sheets and a protector to keep the price around the $11,000 mark. No big deal. Well... I got home, and started looking at our bed - yearning for it to come in. I noticed our bed had "extras" on the website. Extras like a bed frame, a headboard that I thought would come with the $10,500 bed. I worried that our bed didn’t come with a headboard or frame, and I was right… It didn't!

Bought a Sleep # bed a year ago. I've called them told them how unsatisfied I was with the bed. We've tried every # possible. We get up every morning hurting. WHAT HAPPEN - I think we got a dud bed. We're still paying on it $3,980.38 dollar bed I'm stuck with. I'm so unhappy with this bed - what do I do. Please help.

I previously had a Sleep Number bed for many years and I was finally getting quality sleep. However I had a problem with the mattress sliding off the base while I slept. So I figured that somehow I broke the bed. I went to the Select Comfort store and purchased another, higher end, bed. It is queen sized with all the bells and whistles. First of all the people who delivered the bed did not remove the old bed and did not even attempt to explain how to activate or use the complicated Sleep IQ processor so that has been a total waste of my money. The mattress is still sliding off the base as I sleep and I am an elderly, handicapped woman who cannot keep trying to pull everything together every morning. I am very disappointed in this bed and situation. I would have been better off with a craftmatic. This experience has wasted $5,500 of my savings and I certainly can't afford to change to a new bed now. I'm stuck with this nasty piece of furniture while I'm back to sleeping in a recliner.

We've owned a Sleep Number bed for a few years now, and I have never liked it. First of all, it is not firm enough, even on its highest setting (100). NOW, for the last few months, it has been losing air on one side. I have replaced the pump unit twice and it still loses air every night. My wife's back is starting to hurt too. Don't know what to do with this highly-expensive piece of junk bed!!!

I bought a bed for my mom in 2011 and the bed has never held air. For three years we have called about this bed only to get the run around. There is too much to write to explain the three years of dissatisfaction and problems. My mom is 75 years old and she has had to sleep on a hard flat bed and that is inhumane, but sleep number does not seem to care.

We purchased 2 beds Sept 2013. One was paid for completely, the other we got financing on from Sleep Number. When delivery was scheduled for both beds together we had already removed the existing mattresses that day & they arrived with only one of the mattresses. So one of them had to go back on for approx 2 weeks before that one could be delivered yet nobody said a thing to us. The first morning I woke up sleeping on the hard wood of my frame. We have captains beds so did not want their frames. Mine had deflated completely. Same thing every day both sides, the numbers always said 30 or 55 or whatever but they would be flat. So first off the machine doesn't calculate deflation apparently, obviously this bed arrived defective since it leaks. Call them & they said they would send me the parts & I had to send back defective. I was like WHAT?? This is a brand new bed, just delivered I should NOT have to take it all apart & rebuild it myself the first day of usage. (I should have realized what a disaster this was going to be & returned it then & cancelled the other one.)

We now have purchased 3 Sleep Number mattresses in about 15 years. First a King Size for my husband and me. Slept better from the very first night. We still love it. Next we bought a twin size for our son. This most recent purchase is a queen size. The first one we purchased at the store in Valley West (West Des Moines, IA), the other two have been purchased online. Customer service is great. The closest thing we have to a complaint is that the king size fitted sheets do pull down in the middle due to not being able to be tucked in over/around the two hoses. Not a very big problem.

My husband and I decided to purchase a Sleep Number based on our friends' rave reviews and because he likes a firm mattress and I prefer to sleep "on a cloud" of softness. Now we are both happy. :) It took about three weeks for me to find my perfect number -- and I needed a much flatter pillow to keep my neck aligned with my number of 45. The quality of my sleep is now much higher. Thank you, Sleep Number!

It took some time to find my number but once you do it's the best sleep you will ever get. I can say it's been the most comfortable bed I have ever owned. The customer care is above excellent. I had a customer care specialist call me once a month to see how I was like in my new bed. They listened to me and even sent out some extra padding at not cost to me. Sleep Number is amazing and thank you for your outstanding, excellent customer service and product.

I like the Sleep Number bed because I can adjust the firmness.

I purchased my second Sleep Number bed this past summer. My first I purchased in 2004. The first is a king size bed and the controllers lost their readouts only a two years into use and now one side of the bed leaks- its' a hose issue and I can't afford to replace the whole pump set up at this time. The new bed is great. A full size. Works great- quieter than the first and so comfortable and I sleep well in it. Of course I would expect improvements over 10 years! So the first bed is a 2 star bed now, and the new bed a 5 star bed- so overall I am happy. Wish there was a REASONABLY priced replacement pump system for the first bed though!

Full size c2 beds - The beds are fantastic. The only issue is that the wireless controllers will occasionally pick up the wrong bed and change its number vs the intended bed.

Best sleep I have ever had. The Sleep Number bed is the best bed I have ever owned!

My old mattress was 11 years old and just needed to be replaced. Imagine my surprise when my parents gave me a Sleep Number bed! Nope. It's the worst thing I have ever slept on. I'd rather have my 11 year old sagging mattress back. Unless you can conform yourself to sleeping in a straight line, there is zero chance of having a good night sleep. My back has never hurt so much. There is no setting that is comfortable for more than a few minutes, and has to continuously be adjusted throughout the night. If I don't adjust it in the middle of the night, by the time I fall out of bed from being so exhausted from no sleep, the bed is down to under a #30 (and I'm not a big person that could cause it to deflate) This is definitely an extremely overpriced air mattress.

I love my Sleep Number Bed! It is the best night's sleep you could ask for and you wake up feeling refresh and ready to face the day. Since purchasing my Sleep Number Bed my bad pain has disappeared and I sleep all night long. I recommend Sleep Number to all my friends and family as well as any one who I run into that is looking to buy a bedroom set as it is worth the money spent, and you get the best night's sleep you ever had. Once you sleep on a Sleep Number Bed you will never want another bed in your house because nothing compares to the comfort and great night's sleep you get. I love that it fit right on the existing frame I already had and that it is so light and easy to take care of. Dual chambers allow him to adjust his side without messing up my side and we don't fight over how hard or how soft the mattress is because we have our own sides.

My husband and I bought a Sleep Number bed 3 years ago. When we first got it, it was very comfortable for the first few months. Then it got progressively worse. We keep changing the numbers to find that "sweet spot" again. Here we are three years later with terrible back pain and frustration. To spend that much money on a bed that is so uncomfortable is so upsetting. To us it has become a very expensive blow up bed. When we go on vacation we look more forward to sleeping on a comfortable bed than the vacation itself. We called Sleep Number to complain but they said that there was nothing they could do for us. No help at all! Just isn't right!

This was the best purchase that I could have ever made. It made my wife and I actually enjoy sleeping in the same bed again. We had just bought a new mattress only a couple of years ago. We stopped sleeping in the same bed about 6 months after that. We both had back pain and we're not sleeping well. In the 6 months we've had the Sleep Number bed we are sleeping through the night in the same bed. Thank you Sleep Number.

I really like the C2 Cal King mattress I purchased from Sleep Number. I have a canopy water bed.. removed the mattress. The use of the C2 has been great.. The ability to have each side to be dialed in to taste is incredible, I love it. I would recommend Sleep Number to all my friends and family that may be looking for a new mattress.

Our bed was scheduled for delivery one week ago. Halfway through our 4-hour window Sleep Number called and said our bed was not on the truck. We asked them where it was & they said they would find out. Several hours later we called them back & they thought they knew where it was but would call us back within two hours. They never called back. The next we heard back from them was the following Tuesday to schedule our delivery the following Tuesday. I told them we work & since it was their screw up we needed delivery this Saturday (today). They told me it wasn't possible. I asked to speak to a supervisor.

If I would have known 20 years ago that I could get a good night's sleep, I would have bought this bed a long time ago. I am a chiropractor and have told all my patients about my good night's sleep. I am sold.

We bought a Queen size bed and the only thing I can say is that I'm sorry that we didn't buy it sooner. We LOVE it. The sales rep was great and the men that came to set it up were very polite and knew what they were doing. A great team they are. Thanks, and again sorry we didn't buy sooner :(

Thanks so much for the Sleep Number I8 bed!!! We love, love, love it!!! My sleep number is between 50 and 65, my husband is usually 50. We sleep so much better without the tossing and turning of our old bed. I love the sheets, also, they have helped me stay much cooler at night. We wouldn't give up our bed for anything!!

My chiropractor suggested I look at getting a high quality bed. I saw a commercial on TV about a sale that they were having on Sleep Number Beds with a Sleep Number 100 Night Trial. My fiance and I went to the Sleep Number store and to look at their beds. We chose to purchase an I8 Flex which cost $5,367.12 on 10/4/14. The bed was delivered to my home and set up on 10/16/14.

My Sleep Number bed was the answer to my problems. I was going to a chiropractor and he told me that I needed a firmer mattress. I was scared of buying a firm mattress thinking after awhile it wouldn't be comfortable so I chose a Sleep Number. I am a 70 and my boyfriend is a 90 and we sleep soundly as can be. The only problem I have now while I'm sleeping is him taking up too much of this comfortable bed!

My husband and I tested the new IQ Technology that Sleep number has on the market. It is amazing how it tracks the way you sleep and making you feel more comfortable and relaxed so you can sleep better. Both my husband and I have different sleeping habits and this is the first mattress we both found comfortable to lay on. The prices are reasonable as well so I consider this a good investment in everybody's health. Because that's what good night sleep is - GOOD HEALTH and good mood throughout the day. I don't own one yet but for the time I spent at the store testing it out I do believe that is a good product I plan to invest in. Even if I wasn't getting a free product for testing it, I still would have the same opinion.

i8 Flex - I just replaced my 20-year old sleep number set. Never any issue with that set. It just wore out, padding and foam. The new mattress was an upgrade with the added convenience of having the head and/or foot of the bed raised up and down. The platform box has been replaced once already because the bed did not go back to the flat position. It got stuck in the head elevation again today. Bed is only 6 weeks old. I would not recommend this highly overpriced platform. Their installers (twice) visited the house and never said a thing about the fact that it was plugged into a surge protector power strip. The original installer did this. Now I'm being told that this is the problem preventing the platform to function properly. Meantime, I've been trying to sleep in a $4000+ bed in a sitting position! Also, I wanted the bed frame to be at the same height as the old one. Salesperson never told me that I had an option on the leg heights. I had to spend another $44 after the bed was set up to get the height I needed. Seems to me that the customer is not being informed correctly. For the ridiculous amount of money I spent, they should be kissing my feet!

My husband and I have had a our Sleep Number bed for 10 years and still love it today as much as we did when we first bought it. So when it came time to purchase beds for our 3 teens, they all insisted on Sleep Numbers. Our sales rep at the Main Place store did an amazing job of showing us all the new features, the different options, and one by one finding the perfect fit for each our kids. We were able to test out each bed with the Sleep Number technology and make the most well-informed decision. Now we each have our own SN bed. No more getting up at night, no more restless sleep. Everyone is well-rested and ready for school and work each day.

When my son and I were looking for a replacement mattress for my home we saw many different choices. But having had a bad fall and hurting my shoulder I could not sleep on my current very firm mattress. When I researched the Sleep Number bed I found I could change the softness to firm feel of the mattress to suit me. Great night sleep with the P5. Love, love it.

Since I have the bed I sleep every night all night! Thanks Sleep Number.

This is my second bed. I upgraded as I wanted one where I could raise my head as I have acid reflux. I also wanted a King Size which I love. I can have mine raised as I want it and my husband can have his raised where he wants it. Also, the ability on this bed to have our own settings is a plus, as it was with my last Sleep Number bed. I highly recommend Sleep Number especially if you have problems with your lower back. It sure helps tremendously. Thanks for a great product.

After ordering our new Sleep Number Mattress in October, we originally scheduled delivery for 5 November due to our household goods shipment from a military move arriving on 6 November. Sleep Number called on 3 November to confirm delivery for the agreed-upon time and date. However, at 3pm on 4 November, we received a phone call stating that "the mattress was lost between shipment points - therefore we cannot deliver tomorrow (5 November)." The agent said that "there is an expedite order, but we will give you a call back in 3-5 business days to schedule delivery." Admittedly, this is emotional, but that comes as a result of living on hardwood floors. That said, I really don't believe that any other mattress manufacturer would have rescheduled delivery approximately 15 hours before the agreed upon time. I very much regret purchasing a Sleep Number.

The Sleep Number bed is the best sleep system I have ever owned. It is well worth the price. I have a split king with adjustable base. My wife has some health issues and the bed has greatly eased some of the problems that have caused her to lose sleep. She thanks me for talking her into getting the bed. My whole experience with Sleep Number has been very satisfying. The store personnel were very professional and helpful. I recommend that anybody who is on the fence about buying a Sleep Number bed, to go ahead and make the leap. You will not be disappointed.

From courteous sales people in-store, to knowledgeable delivery and set up personnel to the best, restful sleep ever... should have purchased a sleep number bed years ago! I've now had my sleep number for about 4 months and I couldn't be happier with it. Also wild about the sleep number bedding that stays in place. Great product.

I absolutely love my sleep number bed. We bought the P5 and the only regret I have is not going with the King with the adjustable mattress. My husband and I both sleep better than we ever have.

This is the best bed I have ever bought. When you first check them out I'm sure you will feel the same way I did. How can I spend this much money? But it is well worth the money. I can sacrifice going out to dinner a few nights for such a great bed. Their financing is also great. You won't go wrong buying this bed.

Love the bed. Sleeping better than ever. Salesman was efficient, delivery was awesome. Highly highly recommend you stop by a store to check it out.

Ordered two sets of sheets through customer service. My experience was easy and geared towards customer satisfaction. Very happy thus far with all my sleep number products.

I have a number of medical conditions and only able to sleep on a normal bed for about 3 hours a night. Then I would be in so much pain I would have to get up. With our new Sleep Number bed, I haven't had problems sleeping. It helped so much. I love it!!

Our purchasing experience was excellent. The sales person was very knowledgeable, very helpful, and very patient. We have been very happy with our purchase and love our bed.

I love my bed - LOVE. Customer Service was impeccable, installers were wonderful. I recommend.

I love the bed. It is the first time in many years that my husband and I can sleep together in the same bed. We have been sleeping in extra-long single beds because of his sleep apnea and restless sleeping. Also, If I wake up with leg aches, it seems to help if I lower or raise the number.

I love our new bed!! I finally can wake up refreshed and pain free!

I really like our new sleep number bed. It is very comfortable. The only change I would make is that our position controls for head and feet run independently of each other. We tried out a King bed and were not aware that a queen was going to operate differently.

All we need was a small connector for the hose. They refused to sell it us, they tried to force us to buy a pump for 176.00,,, We don't need a pump, our pump is fine!! They will not sell the connector to us..... So just know if you need a part they will try to force you to buy a larger item. Never will I buy a sleep number bed again ever!!

We have had our new sleep number bed for 4 months now and are very happy with it. When we travel we always miss the little comforts of home, but the first comfort is our bed. A comfortable bed and a good night sleep just makes us feel so much better everyday.

First off, the process of purchasing the bed was wonderful. Our salesperson was very attentive and asked plenty of questions to find out what exactly we were looking for and expecting out of a new bed. We found the perfect bed for us. We have been sleeping on a Sleep Number for about 5 months. We also have a now 6-month-old baby. I've felt relaxed and well rested even when I was only able to get a couple hours of sleep. I'm pretty sure this bed saved my sanity!

Bed is great, sleep great.

We both love the sleep number bed. We sleep so much better & wake up without aches & pains. Both of our backs feel better each morning.

I bought my bed a few months ago. I have had two back surgeries so I needed a change. This is the best bed for my back!!!! I love it and have told many of my friends about it. Thank you again Sleep Number for helping my back problems.

M7 - It is one of the most relaxing beds I sleep in. Fall right to sleep. Highly recommend it.

Went to the store looking for what was supposed to be an amazing bed. The saleswoman was fantastic, very sweet. No complaints there. Could not hear any of the motors adjusting the #'s in the store. Decided on the P5 as she stated it would save a few dollars. Scheduled delivery for a month later. Delivery company cancelled on the day of. Finally got the bed and I feel like I'm sleeping on a $3000 camping air mattress. The build quality is poor, the price is outrageous for what you get. We thought we were getting what we paid for since the price is so high. It's just that, an air mattress with foam. Of course we've adjusted setting and so on. Nothing helps. Our bodies ache worse everyday. Called to get it returned, and the salesperson read the script for the entire phone call. Said he would upgrade us to a P6 for free. When the foam came for the "P6" it fell apart and was tried to put in the bed. So poorly made. We literally had pieces of it in our hands. I cannot spend $3000 on an air mattress. I will gladly lose the $200 for return pick up so we can buy a normal mattress. So disappointed, and we are the ones who lose out and lose all of our $. DO NOT RECOMMEND THEM TO ANYONE.

Overall, I have no regrets about my purchase, other than the sleep IQ app, which doesn't work. The bed itself, however, is wonderful. I'm still working on the sleep settings and I enjoy having the options of how firm and soft to make it. I bought the bed that raises up at both the feet and head, which is wonderful! The Sleep IQ app is supposed to track when you get up, how restless you are, how long you are in bed, etc. It's great in theory, but I wasted $300 to have it tell me I was out of bed when I wasn't and vice versa. At one point, it told me that I was out of bed for the day at 2AM. Anyone that knows me, would know this would not be the case - LOL.

We had a Sleep Number bed installed on Friday, 24 Oct 2014. Not once were we told or even warned about the possibility of a strong stench from the bed or that it might need to be 'aired out'. After the fact, we now know this stench is called 'outgassing' due to the chemicals used in the product. The smell is unbearable! We went to the dealer and were told to try spraying Febreze on it and let it 'air' out. We have done that 3 times now (it's Tuesday, 28 Oct 2014), and I couldn't sleep in it last night. My wife hasn't been able to sleep in the same room to even try out the bed. The stench has saturated my pillow and I will most likely be throwing it away.

We purchased our Sleep Number bed in the hopes of getting an awesome night sleep like everyone is raving about. I am having a really hard time adjusting to this bed. I toss and turn all night. I've tried several settings and nothing works. I have neck aches and a back ache. I want my old bed back!!

Model KSP541AN - This was truly the most amazing bed I have ever tried. My Sleep Number is 35. It relieves all the pressure from your back and hips without feeling like the bed is swallowing you up. The fact that my husband can dial in his own Sleep Number is a huge plus. If he sleeps better, I will sleep better. Your salesman was a true professional who didn't make me feel weird about lying on a bed in public. He was not pushy, nor was he unclear about the price. He took the time to explain all the features and options. I went to the store to do a review for Smiley 360 and I am very glad I did. I called and recommended this bed to my Mom (who has a very bad back) before even leaving the parking lot. This will be my next bed. Thank you.

I love my sleep number mattress. I sleep much better and awaken better than when I had my previous mattress. I would recommend this bed to everybody!

We bought a Sleep Number bed in May of 2014. We had an air bed before, for 12 plus years but felt we needed to try another brand as the last few years my back just never felt great, always sore when I woke. After visiting our local Sleep Number bed twice and laying on all the ones we considered and the second time just laying on the one we decided on for another 15 minutes, we made our decision and we could not be happier. Like our salesperson said, it may take a week or two to figure out what number is right for you and it took my wife and I about a week.

My husband and I have very different ideas of comfort when it comes to our mattress and w/ our sleep number we are both able to get a good night's sleep w/o having to compromise the other's comfort level. As a person w/ back problems I really appreciate being able to adjust my side at any given moment to balance any aches and pains I am experiencing at the time and then going back to my usual # at the touch of a button. Thank you!

Our bed was delivered in June and the sleep transformation has been amazing. Restful, comfortable sleep gets better every day. The biggest challenge is that I'm sleeping so soundly, I now need to use the alarm to avoid being late for work!

What a great experience from store to delivery to support. My wife and I love our sleep number bed.

I'm a 45! I couldn't be more satisfied with my Sleep Number bed. There is a downfall, I never want to get out of bed. I rest completely. Every night, when it's time for our "aah moment" our dog nestles in, she apparently, is also a 45. Thank you again, Heather. This was a great investment. I didn't realize how sleep deprived I was.

Everything from sales to delivery was as expected. We love our bed and will never be without a Sleep Number!

My Sleep Number is 35 and I wouldn't give up my bed for anything. My lower back and hip pain had begun to impede normal daily activities; Investing in a bed that I could tailor to my needs was the best decision I could have made. Now I sleep more soundly and wake up less, with no need to rollover several times to relieve the pain. I also love reading in bed now, with the bed perfectly adjusted for that purpose.

I am an RN and my husband a truck driver with recent spine surgery. We had difficulty getting to sleep and staying asleep and it is hard to work all day with no rest. We purchased a sleep number bed and from the first week we slept better. We wake up feeling rested; we seldom wake up in the middle of the night. I can't say enough about the improvement in quality of life. When you can get a good night's sleep it makes a world of difference. We also purchased the pillow with neck support. We have paid hundreds of dollars on other special neck pillows, but this is the only one we have found to be comfortable. We tell everyone about the sleep number bed. We will never own anything else!

My husband and myself are very pleased with our sleep number bed. We have had excellent night's sleep ever since purchase. The sales rep had us try several beds and numbers to find our most comfortable number for us. The men who delivered our bed were very professional and quick to assemble the bed and made sure we knew how to work it before leaving. All in all we would recommend this bed to anyone, especially if they suffer from any type of back problems.

This is the best purchase I have in a long time. My wife is 30 and I am 35. We both now have restful sleep for the last 5 months. I highly recommend.

We enjoy being able to see our daily sleep rating score. The overall interface is ok. I use it on an iPhone 4s but sometimes it appears that the data isn't updated all the time. Not sure what the problem is. Also some of the tips (at the bottom of the month view) overlap with other things on the screen making it difficult to read. Also originally Sleep Number mentioned that it would recommend changes to your Sleep Number. When will it do that?

The salespeople were helpful & knowledgeable. My bed is everything I hoped it would be. I love it! We are traveling right now and I really miss it. I wake with no aches and pains like I get with a regular bed. I got the adjustable bed & wish I would have gotten it years earlier.

I purchased a Sleep Number 5000 back in the Spring. I can't tell you how awesome this bed is. It is the most comfortable bed I have ever owned. I love the fact that you can change the firmness according to your own needs. I love to run and sometimes if I run too much my hips start to hurt. All I have to do is increase my number by 5 or 10 points and I feel better in the morning. You couldn't pay me enough money to trade this bed for Tempur-Pedic. I hope you never stop making this bed!

We walked in your Park Meadows store and were greeted by Xan. She spend at least an hour and a half with my wife and I explaining the Sleep Number system and options. My wife and I had been talking for sometime about a major upgrade in our bed and thought that Sleep Number might be the answer. Xan was very patient with us and explained everything in the detail we needed to make a decision. I believe it was the next day that we called her and asked her to put our order through. We have since brought a friend to the store and again Xan spent a lot of time going over the product. Our friend has not yet decided on a bed due to other priorities but just loved the bed and Xan's customer service. By the way, my wife and I can't imagine sleeping on any other bed!

I love my Sleep Number bed! I am getting better night sleeps. I love the remote to adjust the softness or firmness. It is by far the best choice I have made for myself.

We purchased our first Sleep Number bed over 20 years ago, which by the way is still in good condition and still functions. We recently decided it would be nice to get a larger size bed for more room (Our old Sleep Number was full size). My husband and I knew without a doubt that we would get another Sleep Number bed. I went to their web site, picked out what we wanted... We went with a king size. Plenty of room now!! Placed the order, a person called me to confirm my order and in a couple weeks our bed arrived. It was that easy. Our comfort levels are different (I have back issues) which makes this the right choice. If you go with a conventional mattress you both must settle for the same comfort level. With this bed you cannot go wrong. We highly recommend this bed.

After many years of buying mattresses that did not last and never provided the comfort level for two people. We finally found a product that provided the consistent comfort needed for two people who desire different firmness. No conventional mattress can provided this type of satisfaction. Every night is now a good night's sleep with the support needed to provide a true restful sleep. Sleep Number bed is economical and cost less due to the longevity guaranteed by the manufacturer. We are proud owners and would never dream of switching again to a conventional mattress.

I was told my friends that recommended Sleep Number would receive a certificate for $100. It never arrived. We have been waiting since May. The salesman found their name in the computer and confirmed their address. Was this some kind of sales scam? Their names: David and Valerie **. As for the bed, I like it but fear the foam on the outside edges is going to breakdown and make it look and feel poorly. Time will tell. The remote goes though batteries pretty fast.

Our entire experience with the store and our mattress was great. Our salesperson was very helpful and our mattress is super comfy!! We will never sleep on any other brand of mattress.

We started looking into the sleep number bed when we realized the bed we had purchased a year prior was already needing to be replaced. My husband and I look for different things in a bed, so sleep number became very attractive. We got king sized split top with heads that raise up and down. It has improved our quality of sleep and our overall health. Our posture has improved and I can't remember the last time a bed actually helped with the back problems I have. Between the bed, the pillows, and the sheets, I'm not sure which is our favorite part. We recommend this bed to anyone and everyone we can! You will not be disappointed!

Love my bed. Sleep so much better. Great benefit for someone over 60 years of age. I don't have to flip this mattress. Wonderful way to get just the right firmness without flipping a mattress.

I had been waking up with backaches daily! We went to look at the Sleep Number beds, great experience, great bed, great sleeping!!

I tried not to believe all of the bad reviews that said the bed delivered is not what is promised and shown at the store. We bought the i8 and when it was delivered it was not the same as shown in the store or on the Internet. We purchased a $3000 air mattress. We called customer service and the manager ** was extremely offensive and not helpful at all. How ** can be a manager is beyond me. I would never have such incompetence working for me. We are returning the bed and will be calling the Florida attorney general and looking into false advertising and bait and switch. Worst company to deal with ever!! I wish I would have listened to all the bad reviews. Hopefully you will now.

Bought a Sleep Number bed over a month ago, including dual temp, a headboard, and a base. We were told everything, including installation, was covered by the cost, which was a lot. The mattress, dual temp and base were delivered a few weeks later. The headboard had to be delivered separately. No big deal. Three weeks ago Sleep Number called to schedule a delivery date for our headboard. It was scheduled for Monday (2-5pm). They called the week before to confirm Monday 2-5pm. That Monday morning at 10:00am, the delivery guy calls and says he will be there in an hour, so 11am. I said "No, we scheduled for 2-5pm and I work over an hour away". He said we were the last delivery of the day and he wanted to get it done.

We just spent our first night on our new i10 split sleep number bed. My wife had a terrible time last night and is having a hard time just walking today because her hip now hurts more than it ever has. We purchased the bed because she has hip problems and thought that the sleep number bed would help. As it turns out she cannot get it soft enough to help. In fact it is painful for her to lay on her side, even with the bed at its softest. Going harder definitely does not work. She has generally only had a small amount of pain in bed. We have the mattress pad and In-Balance pads on the bed. Do you have any suggestions that we could do to make it softer, like adding a different pillow top, an additional top, or something else. Do the pads make it harder? Thank you.

Great bed, good price.

Purchased a queen size highest quality adjustable bed for my daughter who was hopeful the adjustable base would give added support for her knee due to a car accident. One month after purchase we noticed the mattress was easing off the base. Called the company who informed us that a queen bed was not appropriate for a single individual however since it was under warranty they would come "repair it". The service men said they had never seen that happen but they would repair it as best they could, however it would probably happen again. (Please note our daughter was and still is a full time college student, home on weekends and holidays).

After about a year of worsening back pain (for myself and my spouse), I realized that it was time to ditch my old innerspring mattress and test out a Sleep Number bed. My spouse and I visited our local Sleep Number store and were helped by Diane. She did a good job of showing us all of the models, letting us lay on each one, and determining our Sleep Number.

We contacted the company and they are sending a new pump with a single controller. They assured us that the controller would inflate both sides. The cost is just under $90 plus shipping. Are we happy? Well, it cost a lot of money but the bed is 8 years old. So, if it works another 8 years we will feel pretty good about it. I will pay $10 more per year to sleep well. The rest of the bed is holding up well. So, am I happy? I will be happy if it all keeps working with no more hassles even though I did have to spend more money. We will see.

We purchased our Sleep Number bed and after 9 years, the box spring broke. Called Sleep Number, and they said the box spring was completely covered by warranty and they would send a replacement at no cost. Great! However, the platform that sits on top of the box spring that supports the mattress did not ship with it. Called back, and they want to charge me $250 for something that should have been included in the first shipment. We went back to innerspring and will not look at Sleep Number ever ever again. They lost a customer for life over $250. What a shame.

So after having our first install date canceled, we finally got our bed about 30 days after ordering it and after 2 weeks our split California king was falling off the sides of the adjustable base. Sleep Number scheduled a service call and a different installer came out and it appeared that the bed was installed improperly. One of the shark bits was upside down. The installer thought they should send us a new bed because of all of the defects, but they are just replacing 80% of the bed. I asked to have the 100 night trial extended and the customer service rep (on the phone) said that would be no problem. I asked to get an email so I would have that in writing. I never got that email.

Our sales rep, John, was knowledgeable, helpful, and downright nice. The delivery people were professional and prompt. The cooling technology and adjustable firmness make a huge difference in our quality of sleep. My partner no longer wakes up sweating and we can each have our own mattress firmness. I'm so glad we went with sleep number. It was worth every cent.

We purchase this bed even though our mattress was only about 5 years old. We were having back pain, neck pain and waking up tired. Since we purchased the Sleep Number, we wake up ready to tackle the day and pain free.

I was unable to rid myself of lower back pain for a few months and decided to get a new bed to see if it would make a difference. I purchased a C1 about 4 months ago along with an adjustable base. After trying different sleep numbers for a month, I settled on 45 and it completely alleviated the pain I was having. Needless to say, I'm very pleased!

We originally bought a sleep number bed over 15 years ago. It was a great bed, but after 15 years it was time for a new one. There was no choice to replace it but another sleep number bed. Both of our beds have been wonderful, and when the time comes again for a replacement. The only choice will be another sleep number!

Awesome. Best sleep I've had in a while.

I bought a split king Sleep Number bed for over $7000.00 a few years ago. In the meantime I was divorced, and became chronically ill. I need my bed at the end of a long day. I used to look forward to going to bed. Not anymore. The mattress is sagging so bad it is falling off the base on my side of the bed. I no longer have the money I used to have and am very disappointed to know that I bought a bed with a (useless) warranty that is now very uncomfortable to sleep in. Too good to be true usually is. I would not recommend a Sleep Number bed to anyone.

My husband and I purchased our mattress in 2010, only a bit longer than 4 years now and paid $2500 for it. Not the top of the line but I think still a lot of money for a mattress. Lately the mattress has been feeling uneven like there are dips even after adjusting the air. I got in touch with customer service and told them the problem but I was told to do the troubleshooting and get back with them to order the part I determine is defective. Oh and I have to pay for that damaged part too. I thought these beds had a lifetime warranty. This bed hasn't fixed our back pains and for the price of the mattress I don't think I should be the one to determine which part is broken, how my mattress should be fixed and fix it myself. Just after 4 years this $2500 bed is giving me more back pains. Bogus. I regret buying this mattress and would never recommend this company for its products and services.

We purchased a Sleep Number bed, the IE fancy split top King bed. The cost is over $7000.00!!! I was very hopeful as I have an extremely bad back. We waited 2 weeks for delivery and have slept on it for one week. It is horrendous. I was up before daybreak this morning crying from pain in my back while sitting on the edge of the bed! I called to arrange to have the bed returned. The salesperson did not tell us that you OWN the bed frame and can not return it. We were told that you have 100 nights to try the bed. We assumed that it was the entire purchase. It is their policy to make us pay over $3400.00 for the frame now. DO NOT buy this product. This is how they make their money.