Sleep Number Reviews

I purchased a Sleep Number bed priced at approximately $13,000, sold with what was presented as a 15-year warranty. Based on that representation and the premium price point, I expected long-term reliability and support. After just three years, the foot-warming feature on my wife’s side of the bed failed. After completing diagnostics with a Sleep Number technician over the phone, it was confirmed that the warming unit on that side needs to be replaced.

Sat and waited for 4 hours and no one came to deliver, no one called! Supposedly after calling them was told weather was the issue and when asked why was I not notified they stated that they ”had a lot of phone calls to make"! Now rescheduled delivery and when I asked to be made later in the day was told they can’t do that, you inconvenienced me but I have to adjust?? Not getting a good feeling about this process!

Purchased a Split Cal King I8 setup,. Remember saying we did not need an adjustable bed, but when they came back with the best deal it was in there. Nobody verbally explains that the adjustable base is NOT INCLUDED in the 100 day trial and is NON-REFUNDABLE. Yes, you sign paperwork that is full of tiny lettering and BS, but it needs to be made clear to those who are buying, this is best practice and looks out for customers. Loved my first Sleep Number bed but ended up paying $3400 for c4 bed, will never buy another Sleep Number bed again. Terrible company. Would never purchase from again!

Purchased a Split King setup, was FORCED to purchase an adjustable base because that is the only way they will sell a Split King. Nobody verbally explains that the adjustable base is NOT INCUDED in the 100 day trial and is NON-REFUNDABLE. Yes, you sign paperwork that is full of tiny lettering and BS, but it needs to be made clear to those who are buying, this is best practice and looks out for customers. Terrible company would never purchase from again!

Haven’t even gotten my items. Ordered in November and delivery dates are for next year. Also called customer service and he yelled at my wife I had to step in and they hung up once I set him straight. If this is what I am purchasing. Not worth the money. So here’s the catch 90% of the time you’re speaking with somebody from the Philippines or another country. It’s all US based this is the catch when the customer service rep picks up the phone they said hello my name is Jon and my Sleep Number number is 65. Well he’s from the Philippines or the India or some other country and they don’t even ship that bed to the country. It’s only the US based or military based. Done I can’t believe this is even a thing.

My wife and I purchased a Sleep Number bed with an adjustable base. Unfortunately, the mattress was not firm enough for my back issues. After waiting 30 days to return it, we were surprised to learn that the base is not refundable. If we had known this we would never had purchased. We now see that the small print provided after the purchase said the base is non refundable. What good does a base with no mattress do me? I am now stuck with this $2800 base and no apparent recourse. I ask Sleep Number to please make good on the original promise of a refund, including the base. I hope to hear back about a remedy for this situation.

Misleading, inaccurate information and hidden fees cost us hundreds of dollars. We recently moved to Florida and were excited to visit the local Altamonte Springs Sleep Number to purchase a new bed for my husband's bad back. We were in the process of buying a home, so we asked the sales associate one critical, point-blank question: If we had our mattress and frame delivered to our temporary family address, could we later have them relocated to our new home for a single fee? The answer from the associate was an unambiguous "Yes, it will be a $250 fee." We agreed, finding that reasonable. We proceeded to purchase a split king mattress and a non-refundable FlexFit base, spending over $7,000 on the set. When the technicians delivered and set up the base, we confirmed the relocation fee again. They also assured us: "$250 for the whole thing, no biggie."

We purchased New King i8 360 Smart Bed in 2022, expected an investment of $5,500 bed would provide comfort sleep for a long time. In less than two years, mattress became soft and saggy, I woke up with back pain every morning. We have increased air pressure all the way to 100; my husband and I weigh 160 and 115. After doing all the trouble shootings, Sleep Number support suggested replacing the foam, the cost, $600 plus $380 technician diagnosis and installation. Would anyone not regret getting sleep number bed?

Purchased a $6k bed in 2015, original air chambers were replaced under warranty twice. Upon the third issue in 2025 they charged me $250 for a new air chamber which fixed my problem. But 4 months later same problem. Called customer service and they told me the warranty is only 30 days now, and the replacement price is higher than the last one. They tell you that they have this great warranty, what a joke. Do yourself a favor and buy a regular mattress for a 10th of the price and replace it every 5 years. Save yourself the aggravation of waking up at 4am with back pain because your air chamber failed in the middle of the night. Avoid sleep number at all cost, you will thank me later.

Please do not buy. I have had my Sleep number for 5 years and have not been able to sleep on it since the 2nd week. My 300 couch from Amazon is by far more comfortable. No matter what setting what side what position I feel like I got hit by a car after 2 hrs. Only reason I still have it is the absurd amount of money I paid for it. No bed should be this bad.

If I could give a negative star rating I would. I purchased a mattress 6 months ago and it was working ok. Then I purchased an adjustable bed for 2200.00. Took 2 weeks to deliver. When they installed it, nothing worked. So I had to wait another week for a technician. They said I had the wrong pump and that was the problem. They put the new pump on and still did not work. They said the pump was not programmed for my mattress. They left with my original pump and no air in the mattress. I called customer service and they said it would be another week. I told them forget it and come pick it up because I want to return it. They said all sales are final. So I am pursuing legal remedies due to a defective product.

Worst bed. Worst company. Ever. We spent $5k on mattresses in 2017. Last year we decided to get a base as well and spent $5k on that. It was December of 2024 and it wasn't delivered until 2/14/2025. It worked for 3 weeks and we have had constant E3 codes ever since. It'll work for a few days and then I get a code. I've had sleep number out multiple times. They've combined our mattress and base remotes into one, then they replaced parts on the base, then they replaced the entire base. I asked for a refund and they said they couldn't issue a refund, the warranty only covers repairs. Then they finally said after months of problems and countless calls, that the mattresses were too old to work on one remote and sent out another remote for the mattresses only. I tried multiple times to get in touch with them to separate the remotes and couldn't get help.

Sleep Number is a scam. They are selling base not mattress. Tell me now Base is undependable. Bed so uncomfortable, not for the older people. It flipped me out twice injuring my shoulder. Trying to return no answer, they are trying to run out my 100 days. Bed is so uncomfortable for me and husband. You can't change positions, just feel stuck. Can't sleep near edge there is no support.

$3,400. Down the drain. Purchased a Ca. King I-8 bed from Sleep Number and Very disappointed in the quality of this product and the excuses I received from staff & warranty dept. They were full of excuses on why the 1.5” sink holes were all over the topper, they wanted $450. for a replacement. Buy a (NECTAR) bed. They come with lifetime warranty, you will be happy that you did, I know I am.

My dad is elderly and I'm helping him set up his new Sleep Number bed. This system is poorly designed, with many obvious points of possible failure - a couple of which we encountered - and very poor mechanisms for troubleshooting or solving problems independently, and slow and cumbersome customer service. This is the stupidest product design and business model possible for a bed, for reasons that should be obvious to anyone venturing into producing them. Shame on everyone involved in this company.

Ridiculously expensive product so one would expect better service should one have a defective bed, however all costs and repairs are on the consumer, Sleep Number management takes no accountability. We have had issues since month 6 and have to replace so many parts that we have to buy from Sleep Number and do the repairs ourselves. This was our 3rd Sleep Number over 15 yrs. but definitely our last.

***UPDATE*** I am pleased to announce that my concerns were heard and a solution was provided to address my issue. Sincere gratitude to Sleep Number and the awesome folks at our local store. We really appreciate the efforts to rectify this matter in an expedited fashion.

I bought a split king with adjustable base. It was not comfortable at all. I called to return it with their 100 day trial. They sent me 3 inch toppers for free instead. It helped a little bit. I tried to do the return again and that's when I found out that they only take the mattress back. I was stuck with the adjustable frame. By the way, the frame is the expensive part of my first deal. So I kept it for a year and a half or so and decided to upgrade the mattress to the Limited Edition flex top. That ended up being more of a mistake than the first bed. What a piece of junk it is. It does not fit the base correctly and sags on the sides so bad. And the flex top separates and leaves a big space to under the bed. I tried to get them to fix the problem, but they want to charge me to come look at it. What kind of warranty is that? So all in all, I would tell people to run, not walk away from Sleep Number stores. My $10,000 in mistakes says so.

The beds in the stores feel nothing like what you actually get. I honestly sleep better on an air mattress. It was purchased to help with back issues and only made them 100x worse. Spend your money on a real mattress rather than this garbage!!

We bought a $5,000 Sleep Number bed out of their Longmont, Colorado store 5 years ago. We have consistently been disappointed about its performance since the beginning. Here are the issues:

Don't buy this garbage, I've had to replace chambers 7 times for no reason whatsoever. Sometimes it lasts a year, sometimes two or three years Max but I have to keep reordering the chambers. They used to give me a discount every time I reordered but now, Since I'm such a good customer, I have to pay full price? So now it's time for the one star reviews all over the Internet.. I hope they go out of business.

Please don't buy their products, it's all a lie, almost two years it broke. Now they don't care. If someone comes to fix it is $190.00 each time. You have to order your parts, pay 40% SO IS ABOUT ANOTHER $135.00 TO $185.00 PLUS ANOTHER $190.00. TO REPLACE PARTS. PLEASE DON'T BUY IT. IT'S NOT WORTH IT.

Bed is fine so far. However, their customer service is so poor, I wish I had never purchased the bed. Their system changes the order if you make a change. As a result, it is easy to lose discounts for items that remain the same after a change. This happened to us and they refuse to make the full correction. Only a partial correction and that is unacceptable. Also, they are not transparent when it comes to the sale tax they use as well as to what is taxed and what is not. Also, very rude over the phone. When I explained that the invoice I was looking at appeared different that what the rep was looking at, the rep told me that I was wrong and refused to even receive a screenshot of the receipt I was looking at. They are rude and condescending and frankly, they have no reason to be as they are not exactly the leaders of our society.

I bought my bed at the Store in Maple Grove...They saw me coming! I was sold a bill of goods! My bed was delivered, it was not what I expected. I returned the box spring when my bed was delivered because I didn't need it. Three weeks later they don't even have the return in their system. Horrible store to work with!! Bed is no better than any other bed except MORE expensive!

I've owned 3 Select Comfort mattresses. The first 2 (a king for my residence, then a queen for the RV) were fine. I donated the king after 3 years to a friend when we got the queen for the RV, which we used for 6 years. I had no trouble assembling them or setting them up. They were all the low-end C2. I only needed a new one because I had to store the RV for 2 years and mice got at it!! This 3rd one was and is a real pill. When I first called (a couple times) to get one, the person on the phone insisted that a tech needed to do the install (with an install fee), to connect it to wifi. I couldn't do it myself, and I HAD to connect to wifi!!

I purchased both a Sleep Number mattress and an adjustable base, convinced this system would be a life-changing investment. The sales rep did disclose that the base was non-returnable, but I trusted the reputation of the company and believed I would love the mattress enough that it would not matter. After giving the bed a fair chance, including trying the free comfort topper they sent to improve the feel, it became clear the mattress just was not right for us. The topper itself was so uncomfortable. It is made of about 6x6 inch squares stuffed with something like memory foam. It feels hard, lumpy, and takes away from the softness of the air chambers. Instead of improving comfort, it made the bed even less appealing.

The beds are extremely overpriced and are basically a sophisticated air mattress. The sleep info is entertaining, the only reason I don’t give it a one. I do not recommend them. I bought one single and tried for 7 months. Also be aware that reselling is difficult as Sleep Number has your account locked. You need their permission to resell.

Got the Sleep Number iLE 360 in 2023 with the Queen Flexfit 2 for my wife and myself. Even though discounted, total price was over $5000 and we’re still paying for it. On a positive note, we were able to adjust the platform low enough for my wife who has dizziness problems to get out of bed. The light goes on when we get up to go to bathroom. However, my wife still sweats even though the bed was told to sleep cool. My wife likes the bed.

Worst customer service I’ve ever experienced. I bought a house that came with two mattresses, and I’ve been trying for months to access the app to actually use the bed—with no success. The previous owner even tried to help me, but customer service only made things worse by mistakenly transferring the mattresses she purchased into my name. It’s unbelievable that such an expensive product comes with such poor support. Even finding a simple contact email is a challenge. The operators I spoke with seemed uninterested and unwilling to resolve the issue. This experience has been so frustrating that I will NEVER consider buying from this brand again.

We spent over $7,000 on a bed, and can't get reliable customer service for an issue with our mattress. We got the standard runaround with almost 2 hours on the phone conversing with a nonsense customer service representative. She kept saying numerous times may I place you on a short hold. Down the rabbit hole we went!!