Sleep Number Reviews

I bought a split king with adjustable base. It was not comfortable at all. I called to return it with their 100 day trial. They sent me 3 inch toppers for free instead. It helped a little bit. I tried to do the return again and that's when I found out that they only take the mattress back. I was stuck with the adjustable frame. By the way, the frame is the expensive part of my first deal. So I kept it for a year and a half or so and decided to upgrade the mattress to the Limited Edition flex top. That ended up being more of a mistake than the first bed. What a piece of junk it is. It does not fit the base correctly and sags on the sides so bad. And the flex top separates and leaves a big space to under the bed. I tried to get them to fix the problem, but they want to charge me to come look at it. What kind of warranty is that? So all in all, I would tell people to run, not walk away from Sleep Number stores. My $10,000 in mistakes says so.

The beds in the stores feel nothing like what you actually get. I honestly sleep better on an air mattress. It was purchased to help with back issues and only made them 100x worse. Spend your money on a real mattress rather than this garbage!!

We bought a $5,000 Sleep Number bed out of their Longmont, Colorado store 5 years ago. We have consistently been disappointed about its performance since the beginning. Here are the issues:

Don't buy this garbage, I've had to replace chambers 7 times for no reason whatsoever. Sometimes it lasts a year, sometimes two or three years Max but I have to keep reordering the chambers. They used to give me a discount every time I reordered but now, Since I'm such a good customer, I have to pay full price? So now it's time for the one star reviews all over the Internet.. I hope they go out of business.

Please don't buy their products, it's all a lie, almost two years it broke. Now they don't care. If someone comes to fix it is $190.00 each time. You have to order your parts, pay 40% SO IS ABOUT ANOTHER $135.00 TO $185.00 PLUS ANOTHER $190.00. TO REPLACE PARTS. PLEASE DON'T BUY IT. IT'S NOT WORTH IT.

Bed is fine so far. However, their customer service is so poor, I wish I had never purchased the bed. Their system changes the order if you make a change. As a result, it is easy to lose discounts for items that remain the same after a change. This happened to us and they refuse to make the full correction. Only a partial correction and that is unacceptable. Also, they are not transparent when it comes to the sale tax they use as well as to what is taxed and what is not. Also, very rude over the phone. When I explained that the invoice I was looking at appeared different that what the rep was looking at, the rep told me that I was wrong and refused to even receive a screenshot of the receipt I was looking at. They are rude and condescending and frankly, they have no reason to be as they are not exactly the leaders of our society.

I bought my bed at the Store in Maple Grove...They saw me coming! I was sold a bill of goods! My bed was delivered, it was not what I expected. I returned the box spring when my bed was delivered because I didn't need it. Three weeks later they don't even have the return in their system. Horrible store to work with!! Bed is no better than any other bed except MORE expensive!

I've owned 3 Select Comfort mattresses. The first 2 (a king for my residence, then a queen for the RV) were fine. I donated the king after 3 years to a friend when we got the queen for the RV, which we used for 6 years. I had no trouble assembling them or setting them up. They were all the low-end C2. I only needed a new one because I had to store the RV for 2 years and mice got at it!! This 3rd one was and is a real pill. When I first called (a couple times) to get one, the person on the phone insisted that a tech needed to do the install (with an install fee), to connect it to wifi. I couldn't do it myself, and I HAD to connect to wifi!!

I purchased both a Sleep Number mattress and an adjustable base, convinced this system would be a life-changing investment. The sales rep did disclose that the base was non-returnable, but I trusted the reputation of the company and believed I would love the mattress enough that it would not matter. After giving the bed a fair chance, including trying the free comfort topper they sent to improve the feel, it became clear the mattress just was not right for us. The topper itself was so uncomfortable. It is made of about 6x6 inch squares stuffed with something like memory foam. It feels hard, lumpy, and takes away from the softness of the air chambers. Instead of improving comfort, it made the bed even less appealing.

The beds are extremely overpriced and are basically a sophisticated air mattress. The sleep info is entertaining, the only reason I don’t give it a one. I do not recommend them. I bought one single and tried for 7 months. Also be aware that reselling is difficult as Sleep Number has your account locked. You need their permission to resell.

Got the Sleep Number iLE 360 in 2023 with the Queen Flexfit 2 for my wife and myself. Even though discounted, total price was over $5000 and we’re still paying for it. On a positive note, we were able to adjust the platform low enough for my wife who has dizziness problems to get out of bed. The light goes on when we get up to go to bathroom. However, my wife still sweats even though the bed was told to sleep cool. My wife likes the bed.

Worst customer service I’ve ever experienced. I bought a house that came with two mattresses, and I’ve been trying for months to access the app to actually use the bed—with no success. The previous owner even tried to help me, but customer service only made things worse by mistakenly transferring the mattresses she purchased into my name. It’s unbelievable that such an expensive product comes with such poor support. Even finding a simple contact email is a challenge. The operators I spoke with seemed uninterested and unwilling to resolve the issue. This experience has been so frustrating that I will NEVER consider buying from this brand again.

We spent over $7,000 on a bed, and can't get reliable customer service for an issue with our mattress. We got the standard runaround with almost 2 hours on the phone conversing with a nonsense customer service representative. She kept saying numerous times may I place you on a short hold. Down the rabbit hole we went!!

We have purchased 2 beds from Sleep Number, we were happy with our first purchase so we upgraded and got a super expensive one for $13k. Bed delivered in January of 2023. By the end of 2023 we started using the heating element -only used it a couple times, we live in FL so only used it when it was extremely cold and only to warm up the bed before going to lay down. By the next year when we tried to use it again at the end of the year the heating element on my side of the bed wasn't working. I called and was told that the warranty decreases yearly and they would only cover I believe 80% of the repair which left us paying over $400.

Terrible customer service. My pump went out and they try to tell you they cover 50% of the costs after 5 years, which is still $300. If I am spending $6000 on a bed, I would expect any parts covered for at least 10 years, especially when it was not something I did to break it. Will never buy a bed from them again.

Updated on 08/30/2025: After four attempts at contacting and speaking with your customer service department and each time being addressed by rude, condescending, and just generally unhelpful telephone operators, we have decided not to purchase from Sleep Number. I was trying to get a promotional issue resolved. No one in customer service would help me. Tried contacting four different times and spoke to four different people. It is one thing to have one bad apple in a bunch, but your company does not have even one good customer service personnel. This is a company culture issue. I called the store and told the manager that his transaction with me was off. Customer service killed his deal. Not making a purchase of $10,000 with a company with such poor customer service and such poorly trained people.

I've purchased a few beds from Sleep Number and the last bed we purchased was SLEEP NUMBER'S high end headed and cooled bed. I was talked into this bed and have had nothing but BACK PROBLEMS. I've called the store numerous times and don't seem to care. Once they sold the bed why should they care... what an attitude. I purchased the bed last year and I was told this was out of their window for review. SLEEP NUMBER now said we should set up a service call but want to charge us for the service call. WTF!!!! this is crazy.... spend a fortune on the bed and this is how you get treated? DON'T EVER BUY A SLEEP NUMBER... THEY DON'T STAND BEHIND THEIR PRODUCT. Chris A

I purchased 2 pillows from Sleep Number based on reviews from Wirecutter. After being delivered 3 days late (they ship via FexEx, so I saw that coming), the box was damaged and open. I called customer service (the only way to initiate a return - they don't have an automated online system, so keep that in mind before you order) and was told that there would be a $7 fee for the return label. Unless your internet sleuthing skills are far better than mine or the policy is buried deep in the fine print of their website, I couldn't find any mention of this fee for returns. I will not be purchasing anything from them again.

Bought bed bundle. Were very excited to get it. After a few cancelations we got hers the problems we had 1st no remotes goes thru phone app. We don't like to take our phones to bed with us so you have to log in every time you want to adjust. 2nd I have had 2 back surgeries. Bed was never comfortable for me no matter what I tried. 3rd they blow up your email with spam. Don't sign up for sleep monitoring. It gets even worse. 4th after 30 day trial we decided to return it. READ YOUR PAPERWORK. Even though we bought a bundle 3300 dollar base is a final sale. Not returnable. They won't tell you that but it's in the paperwork you sign. 5th when dealing with 800 number they don't care at all. You signed. It's your problem at the end of the day. It's an air mattress that cost 7000. All said and done and 250 to have them pick up returned mattress. Very shady business. I would discourage anyone from buying anything from them.

The bed is nice, but they only warranty for a year! Mine broke at 18 months, and it will cost 200 for a tech, and 50 for the part! This is for a bed that cost thousands! You can probably find comparable comfort at a 20th of the price with a better warranty.

I am an owner of a queen i8 Sleep Number bed that I was very happy with the quality of sleep it provided. I went to the Sleep Number store in Myrtle beach, SC and was looking to purchase the same bed but in a king-size mattress. I was told that the iLE is essentially the same mattress and it was replacing the i8. So I purchased it and have not had the same quality sleep. I reached out to the salesperson and they said there is nothing they can do for me. I feel duped by sales person when I found out that the i8 was not being replaced by the iLE.

I purchased a Sleep Number bed with a foot warmer a year and a half ago. The foot warmer went out and they are only covering a portion of the warranty, leaving me with a balance to replace this option. Recommendation is to not buy the bed with the foot warmer or a sleep number at all. I was also extremely disappointed in the level of customer service utilizing the chat option. It took extremely long and I had to copy and paste my previous chats as I lost connection.

Please don’t waste your money! Customer service is less than horrible. Not willing to help with problems and then want to charge you. I am getting rid of mine and will never buy again. It malfunctions and then I can’t sleep, so no rest at all.

We purchased a hybrid smart mattress and platform from this company. My wife and I gave it several weeks and then called to return it under their trial window. They forced us to first try it with a mattress topper. They sent it out and we still were having severe shoulder and backpain even after going in the store to get our number done. The air mattress chambers are connected, meaning if your partner gets up, your side sinks. If your partner gets in, your side gets much firmer. You feel everything when a partner moves. It feels like camping on an air mattress that costs 4000$.

We bought a mattress from Sleep Number after being told multiple times by the store rep that the only risk if we returned the mattress was a $250 fee. That turned out to be a lie. They also don’t refund the $250 delivery fee, meaning we lost over $500. We spoke to the same rep again after discovering this, and before we even told him the issue, we said, “You told us the only risk was $250,” and he replied, “Correct” — again lying. When confronted, he told us to blame him when we called customer service. That did absolutely nothing.

Purchased this Sleep Number King mattress with all bells and whistles for over 7K. I have troubleshooting with Flex Fit base often. It's very annoying. You have to call the technician to fix it every time.

The Queen size i10 mattress is deflating and losing air. Spoke to tech support and paid $190 for about 5 minutes from technician home visit because instructions were too much for me to do. After troubleshooting, I was told I had to wait for approximately 2 weeks or so for technician to come back to install the replacement parts. This is unacceptable after already dealing with a defective mattress. The reason for the bed is to have a better night's sleep. This is too long to wait for service!!! Unacceptable!!!

Bought our Sleep Number bed in 2015.. The pump broke and we ordered a new one. Was $402.55. The new pump does not work, we called them numerous times, they will reset it then we have to wait a week for it to reset.. This just keeps happening.. We want a refund, but were told they don’t give refunds..Such a big disappointment. Here is a new pump that never worked. I would give sleep # 0 stars.. Would never recommend it to anyone..They are a rip off company.

A senior team member did call me back the next day. When I walked him through the steps to get to the support page with the erroneous information, he acknowledged the wrong details and offered to make a full refund. Unfortunately it took four phones and lots of frustration to get to someone who would take ownership of the problem.

I made a purchase in the staten Island branch store for P6 mattress and headboard at the end of May 2025 and I asked for the zero percent for 24 months. The manager Nick stated, "Okay that's what will put down for you." When I called synchrony bank they told me I had 5.9 percent for 48 months. I clearly stated with Diana nearby that the 24 months is perfect for me. I may pay it off in 1 year and nick said yes it's like 200 a month.