Sleep Number Reviews

My husband wanted a Sleep Number and so we bought one. I think we sleep a little better with it. We’ve both been in accidents and we've got aches and pains and so it’s hard to say. But we’re satisfied with it for now. It’s not been a year yet since we've had it. The delivery team was very nice too.

My mattress is shot and I have a bad back, so I thought I'd try Sleep Number and I really like it. It's a lot better than my old bed. Additionally, the delivery team arrived when they were supposed to.

We purchased a Sleep Number C4 mattress. Its listed height is 10 inches. When we received the mattress, we noticed that its height was only 8 (when it was fully inflated). We immediately sent an email to Sleep Number asking them to clarify this issue. Their reply was the measurement is taken in a laboratory setting [with a laser] and can be a difficult measurement to duplicate in the home. I have a PhD in Engineering, I really do not know how a laser measurement can add 2 inches. We truly believe that the quoted height of 10 inches is MISLEADING if this cannot be measured at home with a reasonable error. We are very disappointed. If you ever consider purchasing a Sleep Number mattress, make sure you measure its height!!!

We were looking for a new bed and my husband and I didn't agree on the hardness and softness so we decided to go with Sleep Number. When we went in, we were simply going to look and they were very kind and they let us try the bed. There was a bit of a sale on it that time and we before we knew it, we were buying it. It was reasonably priced and it suited both of us. They delivered the bed to us and the guys were really excellent. One was fairly new and to other one has been there for a while. They were very swift in putting the bed together and as they did that, they explained and showed us how to use the manual. They also took our old mattress away so we're very pleased with them. We like the bed very much and I have recommended Sleep Number. My sister bought one after we bought ours and she has two of them.

I have much much better and deeper sleep since I got my Sleep Number bed with base and mattress. Their delivery team had explained to me how to use it, which button to push up, down, sideways and all. We had no problem.

My husband has a really bad back and I thought Sleep Number would give him some relief. The sales reps took their time with us, showed us all around, and let us try out different beds. We purchased two mattresses, mattress pad covers, and pillows. The delivery guys took away our old bed and got us all fixed up. We like the quality overall. My husband loves his bed, and it has helped his painful back tremendously. But he will need to take the remote back to the store to have it checked because either it runs out of batteries super quickly or it comes on and off intermittently. And then, one side of the bed makes a very loud ticking noise when we raise the foot portion of it, so, my husband's gonna ask them to come out and take a look at it.

We purchased an 8i Sleep Number bed where the top is split. I had great and enjoyable interaction with the sales representative about the features of the bed. The delivery team were very nice as well. They came in, set the bed up, didn’t rush but got it done in a timely manner. We're very pleased. The bed is excellent. I can sleep a lot better now because I can elevate my head since I have drainage issues with my sinus. I do not wake up with snoring issues anymore.

This is my second Sleep Number bed. I love all the new features I purchased this time with my bed. It is amazing how well I sleep with this bed. I highly recommend the experience. I can sit up, recline and also get a massage. Love this bed.

The massage motor seems excessively loud. The rest is fantastic as usual. We've owned three Sleep Number beds over many years. The first was a double, then a queen when we bought a new bedroom set and a split king now that we have senior sleep needs. The queen mattress, with a new cover, is now for our guests. Here's to many more years of good sleep. ZZzzz.

I had a similar style of bed as Sleep Number before and I just wanted to get one the same way. Sleep Number has a local store close by so I thought I'd check in and check it out. I ended up buying a mattress like the one I had before. It was a good deal. I just had UPS drop it off and it was fairly simple setting it up. The quality of the mattress is excellent. I'm satisfied and happy with it.

I bought Sleep Number because of its good reputation. I had a really lousy sales experience experience however. I went to the store two or three times and I was not very pleased with the service and the way I was dealt with, so I ended up ordering my bed on the phone. The delivery and set up went fine though, they demonstrated the different parts of the bed for me. Still, I was not pleased because I ordered a mattress cover and they gave me the wrong size. I still have the mattress cover even though I couldn't use it since Sleep Number was supposed to call me back and set up where I could exchange the cover for the king-size, but they never did that.

My kid bought a Sleep Number bed and he likes it so I tried it and I sleep better in it. I have it for several months and I've had no problems with it. Plus, the sales professionals were very informative, did a good job, and I was happy. The delivery team did an excellent job, too, they were in and out quick and my experience was good.

The Sleep Number bed is expensive and we ended up paying just shy of $3,000 for it. It's a little steep but it's an investment. You spend a whole bunch of money on a mattress and then a couple of years later, you end up buying a new one because they wear out. So the point is, I'll never ever buy a bed again and as long as I don't buy one for the next 10 years, I'll be okay. But what I'm most unhappy about is the price of the sheets and the pillows. The bed is a king size with a split in the middle, so we were forced into buying the sheets for it, but the price is over $100 and a pillow costs $70. But everything else was great. In fact, I have told my friends about Sleep Number, but for them to be careful about the price of the sheets.

Usually after the sale you almost always get the runaround, but when I call I was treated with the most amazing & kindest service ever. The Rep went to every length to satisfy me. Keep up the service. I spent a lot of money on my bed and would do it all over again.

Very happy with the bed itself and range of motion etc. Adjustable firmness is really nice. Additionally, delivery and install coordination was excellent. Delivery was exactly on time as arranged. I got a call the morning of and was told that my delivery would be at 8:30 PM as the crew was running late. Truck arrived right on the dot and install crew was great. Very pleased overall.

My wife has a bad back and she was not getting a good sleep with the bed that we were sleeping on so we decided to try the Sleep Number. We've had it for over four months now. The sales representative was great and the delivery team did a good job. Its quality is fine as well.

It was time for our mattress to be replaced and I've had two back surgeries and I was getting older. My husband needs more firm, but I need a little softer and I can't get that in a regular mattress. The sales lady was very informative and friendly. The delivery guys set up the bed. They couldn't set up the system because the heat system was down for maintenance. But they gave us the paperwork and it was easy to set up the electronic part of it. Since having Sleep Number, I'm getting the best sleep I've gotten in a long time. We recommended it to my husband's boss and he went out and got one.

My husband had some neck and back pain so we decided to try the Sleep Number to see if that would help. The reps at the store were very knowledgeable and the delivery guys, too. We bought the base that adjusts separately on the top and the bottom adjusts both sides at the same time. We also purchased two sets of sheets. We're very happy with our purchase and the quality is great. I'm sleeping better since having Sleep Number and I would recommended them.

Your salespeople and delivery persons were extremely pleasant and knowledgeable. We would recommend your stores and products to anyone. We had the best experience with all the people we worked with.

My son had purchased a Sleep Number and really liked it. My husband is very ill, and we needed a new bed for him so we decided to try the Sleep Number. We only got the twin size for him because he's on a machine and he can't move around so there's no point in having a big one. And he had to have the adjustable which we got. It was incredibly expensive. By the time we got done, it was $5,000 for a twin size bed so I consider the cost pretty prohibitive. He also has some trouble, and so do I, with the remote and trying to figure out how to make things work and turn them off. But he's been happy with it. We got the heating and cooling unit. He had used the cooling unit during the summer and will be using the heating unit now.

The sales rep did his job very well. The first bed that he showed was too soft. We like a firm bed and my number is 70 and my wife's is 85 and that’s with a C2 so we bought one from Sleep Number and it’s been great. We both really like it a lot. The delivery team was quick to set it up and it was perfect. The bed has got a 25-year warranty and if this bed has longevity like it’s supposed to, then we love it and couldn’t be happier.

My back was hurting and I needed a firmer bed but my wife needed something softer so we bought a Sleep Number. The sales rep at was great. We went in the store twice and the same gal was there and she was helpful and knowledgeable. The delivery guys were good and professional. However, it looks like an old bed already. Also, the sides are so tall with the foam and the middle is kinda down so I'm a little disappointed in that. But overall, I like the bed.

We had two other mattresses but because of our backs, we couldn’t sleep on them. We heard about Sleep Number from our niece who has one, and that they loved it. So, we checked it out. We got the bed that gets the head and feet raised up separately and we love it. I can’t sleep on the side so, I raise my head up, and I raise the feet part-way up because my husband lays on his side and I don’t want to raise it up too much because I don’t want to throw his back off.

I called Sleep Number customer service because my husband and I moved and when we plugged in the bed it would only inflate on one side. It turns out that the plugs in the bed were reversed. The customer service representative knew exactly what was wrong and walked me through correcting the bed. She also helped me set up the sleep IQ so we could keep track of our progress. She was very polite and helpful.

We bought our Sleep Number bed on November 21 at the Flint Michigan store. The main reason is that we have a Select Comfort bed that is 20 years old. We decided it is time to move up to a pillow top model. The sales person was very friendly and knew her product very well. We are looking forward to receiving our new bed in about 2 weeks.

It was fine. I am still trying to get use to the bed. I don't have a whole lot more to say. I paid an arm and a leg for the need. The salesman was nice. He showed us all the options. We got it home and the delivery service was great. I hope the bed lives up to all the hype.

I got a Sleep Number bed since I thought it would fit my needs, and it has pretty much done so. It was very nice with the sales rep. Likewise, it was very good with the delivery team. The overall quality of the product I got is very good. However, I'm having trouble with the remote button. It says there's an error somewhere, so I'll call the person I talked to here in Cincinnati and have them take care of it.

I heard about Sleep Number from my mom who owns one. I got one as well due to my bad back. The sales professional was really good, and the delivery team was awesome. The quality of the bed is pretty good. With the double chambers, if one is higher and the other one is lower, I roll onto the other one. I almost wish I had gotten the single. I sleep by myself, so on one side I have to keep up to a 100% so I'm not rolling into that side. Nevertheless, I'd recommend Sleep Number.

We looked around and checked out other possible mattresses and decided that the Sleep Number was the way to go. Working with the sales professionals has all been positive. We had the mattress delivered and installed, and we had no problems with the delivery. We love the mattress, it's absolutely excellent.

I needed a new bed and I heard good reviews on Sleep Number. The sales professional as well as the delivery team were great. However, it feels a little odd if you’re turning over. I’m like a bigger body, so we probably need a king bed. But the overall quality is good and I’m happy.

We love the Sleep Number bed. When we looked at the difference between our old bed and this new one, we liked the fact that he could have his way and I could have my way, so we purchased the c2 mattress and base. The sales representatives at Sleep Number took their time to explain to us the difference between the beds and the payments. They also helped us out with the questions we have, they let us try the bed and the different settings. They also showed us on the TV where our pressure points were at.

I went to Sleep Number store for a sale but there was a little discrepancy so they had to call me again a week later with another sale, where I went back in. I bought their mattress, pillows and sheets. The delivery guys came in to set it up and they were out in no time. I love the bed! It will shift you up when the alarm goes off or you can set it that it sits you up in bed. On the other hand, I never got the Sleep Number account started because they gave me a closed number. Other than that, I’d definitely go back if I needed something else.

We had different beds in the past - regular, standard mattresses and they have never solved any of our back problems. Then we thought Sleep Number might be of some help. We went to a mall near and bought our Sleep Number bed with remote and it's working fine. It's better than the others that we've had. Clakamas is a good salesman. She leeched us out of all our money without even hurting. Their delivery team put all the bed together pretty well. We are mostly satisfied. My dog likes it and one of our cats is sleeping on it now. She seems real satisfied and she makes a bit of a den 'til we got it at a softer setting. However we expected too much. It's a lot of money for not getting exactly what you want but it's close. I got a bad back and my wife isn't much better either. It doesn't solve all my problems but I wish it would.

The entire experience from price and quality to set-up and instructions were top of the class. The only better than this Customer service was the sleeping in the best bed EVER! You all should be proud. Thank you.

I got it handled.

My husband and I were both having discomfort with our current mattress. We've seen the Sleep Number commercials and thought we finally would try it for a better night's sleep. Their sales rep was very helpful and it went real smoothly. The purchase and delivery were great. The quality of the mattress is excellent. It lived up to everything that we'd seen on the commercials and we're both very satisfied with it.

We hadn't had a new mattress in 20 years and when I was checking into Sleep Number, it seemed like that would be adjustable versus my husband and I needed something different. So it was perfect for us and I love it. The sales reps were nice and cordial. The delivery team was perfect, very courteous and helpful as well.

We were tired of the conventional mattresses. We're going through them every four or five years and they’d become uncomfortable. We wanted to try something different and bought a Sleep Number with an adjustable base. We also bought sheets, pillows and pillowcases. The sales rep did a good job and was excellent in every way. It was a pleasant experience.

We were unhappy with the other beds we had, which were something in the order of a Tempur-Pedic and an Original Mattress Factory bed. So we got Sleep Number's full gamut, which was worth $9,500. We got the adjustable base, one of the more top of the line mattresses, all the sheets, pillow cases, and knee pillows. I met the sales rep one time, and she was helpful and friendly. The delivery team did a good job. They knew what they were doing, and were in and out pretty quick. However, I'm disappointed with the base. I was amazed that it cost as much as it did, when it was basically a base with a couple of air mattresses thrown in it. I think it's overpriced, and that's my biggest issue.

A nightmare from the beginning after purchasing bed from the Southlake,TX store. The bed is a king bed that the head raises, & foot raises, & wave action. Pumps were not working after a week, air mattress keeps sliding down towards the foot of the bed & will not stay near the headboard, went the store and was told by management that they just sell beds & given a number to call to schedule repairs. Was offered to buy a $1500 headboard with a $100 discount, no way. Called the number & took about a week. The most unprofessional person showed up, dirty shirt, no card to identify himself, only a bag of tools & Sleep Number parts. Item was fixed but he had difficulty in doing that. I asked about the mattress issue I had reported & he had no clue what to do about it. Now the wave action will not work. Too many issues for a 4K bed. This my second Sleep Number bed & my last.

I had a buddy who had Sleep Number bed and he liked it. The sales professionals at the Sleep Number store showed us what they had and we went ahead in buying a mattress and an adjustable base. The delivery team was quick, and the bed is good. Its adjustable base is perfect for watching TV!

We had a mattress for about 28 years, guaranteed for 20, and it was too good, but we got to the point where it needed to be replaced so we bought a new bed from Sears. And for whatever reason, the box springs on one side didn’t match the other box springs. It actually sloped to one side. We couldn’t convince Sears that it was their fault so we finally gave up on that and decided to get a Sleep Number bed. We liked the idea of the adjusted foot and that was the reason we made the purchase.

I purchased a Sleep Number bed and the delivery team was really nice and professional. I like my Sleep Number bed a lot better than my Tempur-Pedic as it's a lot firmer. I like how I can adjust the firmness of the bed. The overall quality is great. I got the SleepIQ since I can adjust it from my phone. However, it is not that accurate because it tells me my overall Sleep Number score is roughly 25 or 35, which is way too soft.

Sleep Number was comfortable and with good quality. The salesperson we bought it was very knowledgeable, helpful, polite and friendly. It worked as well with the delivery team and my wife was happy with the delivery. Overall, my experience with them was professional.

I talked with several of my older friends and they said that Sleep Number was a decent bed, so I went out and spent way too much money for the bed that it is. The sales people were very sufficient with what they knew about the product, but they were not well-enough informed about the base and the way it should be properly installed.

I was having a lot of back problems at the time I purchased a Sleep Number and it does a good enough job but it doesn't seem to hold the air properly. I've not messed around with my Sleep Number that much so there's probably some adjustments that I can make to it.

We needed a new mattress and we have tried a couple of other different kinds, but both just did not last more than within six months. They consistently didn't hold up and were showing so much wear and they were sunken in. We got frustrated and went shopping around and decided to go with Sleep Number because of the fact that we could adjust and maybe hopefully compensate for that. It's been over a year since we purchased them and their sales reps were nice enough. The delivery was good, but they put the Sleep Number inside my existing bed frame and not screwed into the thing, so it's down too far. Other than that, the quality of the product is good and we're overall happy with it, though I can't believe that we spend that much on a mattress.

Great service from store to delivery! Recommend to all my friends. Ericsson was our salesperson and was very knowledgeable with all the styles. Delivery persons were very professional and quick. Already have one Sleep Number bed that will now go in our guest room. Thank you.

My buddy bought a Sleep Number so I got a mattress for myself too. At the beginning, you need to have to learn how to use it and once you get the hang of it a little bit, it's fine. Their sales reps were real good and I'm satisfied with my experience.

Our experience in the Sleep Number store was a very good experience. Bobby was our salesperson. He was very knowledgeable about different types of we wanted to look at. He took the time to explain the differences of each style of the beds offered. We test them and decided on x12 model. We set up a time the bed to delivered which was supposed to be delivered the week before actually received it. This was an inconvenience because we had to arrange time from work to be here. Then when the bed was delivered part of it came with the installers and then they had to wait until the rest was delivered by UPS later in the day. Seems to me that that part of the bed should have came with the installation team or sent to our house in advance! The installers did a great job on their installation and showing me how to use the bed correctly.

I had a medical issue and a bad back and so I purchased a Sleep Number bed. Their sales reps were very nice and professional. The delivery was great and the bed is awesome. I really enjoy it and I would recommend it to a friend.

The sales professionals at Sleep Number are knowledgeable and enthusiastic about their product. They explained everything and it was nice talking to them. They weren't pushy at all. We probably went in there four or five times and then decided to buy one. They answered all our questions and let us browse around and lay on the different beds. It was overall a pretty good experience. The delivery team was very courteous and professional. They came in, set it up, and were gone. It was a relatively painless experience. They did a real good job and they did it quickly. The bed seems to be a quality product. We sleep on it every night and we're comfortable.

Was not satisfied with how the dual temp worked. Thought it was a great concept but did not make me feel cool, I would still get warm and when I moved the bed was cold making me wake up further. I am ok with the fact that I did not find this product to work for me, my biggest frustration is with the return charges. I paid to have home delivery, they did not bring it in a box and they took the boxes that the blower units came in. I didn't expect to have to pay to have it returned and since I had no boxes I would have to figure out how to box it up. Paying again to have them come pick it up, another $99. This should be able to be returned to the store and your customers not have to pay such an additional expense.

Thanks to Sleep Number and to Brandy for her help today. It is great to know they stand behind their products and volunteer to help out customers when they call. We love our Sleep Number bed(s) and appreciate the service we got today!

I only have one thing to add. The system I chose is just what the Dr. ordered. I had the best night's sleep last night. It's been a long time for me to enjoy a night's sleep. I would recommend this system to anyone looking for a good night's rest.

We ordered a new Sleep Number and were tossed around between two different store reps on the first visit. They were very rushed and didn't even give us all the information we needed - later found that out. Delivered the bed at 8:30 pm on a weekday. When they brought it in they damaged our railing inside and out! The frame of the bed now shows the 2-1/2 inch scratches from then dragging it across our railing! Told us we could email them with pictures and they would give us a $200 correct. So we did and never heard a response so emailed again and have called and left messages and now are telling us there isn't anything they can do.

I have been trying to get my bed fixed and the Cooling system won't work. I am on hold for 40 minutes... Ask to speak to a manager and then I am disconnected. This will be the THIRD time I have to have someone come to my house. Once for delivery, once to fix, and another because it needs to be replaced. They do not work with you at all... I had my bed delivered on August 6th and it is November 14th and I am still trying to get this fixed. I have an appt. scheduled for 12/6! I don't appreciate having to hold for 40 minutes and then being disconnected. I have placed a note on my Facebook telling people not to buy a Sleep Number. My bed was $16000. I got a discount and paid $10000. Would never do it again!

My wife and I are considering buying one of your mattresses, but this is a HUGE investment! One factor that is just sticking in my craw, is this 100 day "test ride" of the mattress. This is a HUGE incentive, EXCEPT, it doesn't apply to the Flex Fit Frame! WTF! So, if I do not like my mattress, I'm free to return it for a refund, but I'm STUCK WITH THE FRAME... A $2,000.00 FRAME! This is seriously putting my purchase in jeopardy. It's bad enough to pay $2,000.00 for a mattress, and ANOTHER $2,000.00 for a movable frame, but to get stuck with a frame if I decide I do not like the bed, is just outrageous! I'm guessing that I'm NOT alone on this!

I was having some back trouble and snoring issues that’s why I went to get a Sleep Number. I came to the store and the salesperson was really good. I bought pillows and I ended up getting like the regular base. I installed it myself and the process wasn't bad at all. However, I’ve been having trouble connecting with the “i” control with the bed itself and I've never got it to work. I can adjust it with the remote control, but I can't do anything else like it won’t connect via Bluetooth. So I haven’t gotten around to contact anybody about it. But I like the bed a lot based on price and the issues I've had with the Bluetooth. Overall I’m happy with the bed.

My wife and I purchased a split king Sleep Number bed. We went in expecting to be very satisfied with the bed, and did not read the fine print on the contract. The 100 night sleep guarantee almost worthless. We do not like the bed. We were not aware that the base is not available. We got the split king adjustable and the cost was about $7,000. The base, sheets, and mattress pads are not returnable. We can only get about $3,300 back for the mattress. Our "free" 100 night sleep test is going to cost us about $3,700.

I have some reflux and my ENT had recommended I get a bed that elevated. I bought a Sleep Number and the thing that raises my legs makes a horrible creaking noise about a month or two after we got the bed. Also, Sleep Number did change out the top to make the bed a little softer, which was very nice of them, but the mattress is not very soft even with the upgrade we have. It sags more than anything. Then the space we have for the two tops that go up is supposed to be 4 inches at most at the top but it's 6-8 inches. So we have to have a pillow. It's been disappointing with the comfort level and the quality.

We had a king size Sleep Number for about 7 years that we liked very much for the adjustability of support. My husband likes it very firm while I need softer support. I did have to add a 3 inch memory foam topper to make it more comfortable for me after the first few years. The foam support surrounding the air bladder did get slightly distorted on my side of the bed as I tend to sleep near the edge of the mattress too. Despite the minor problems we decided to get another Sleep Number and place the first one in the guest room.

Your service sucks!!! Your system sucks, your customer service sucks, your methods suck, you don't keep your commitments. The salesman was great even though we did everything. Your product is overpriced. I would not suggest this product to anyone.

The person we dealt with from Sleep Number was pretty good and they seemed like they were very knowledgeable and nice to deal with. We thought the bed was gonna be a better bed than what we had and that it would provide a better night’s rest. However, it’s not what we thought it was gonna be and we don't like it. It’s not comfortable at all, and if we knew then what we know now, we would not have made the purchase.

I purchased a Split King sized bed from The Sleep Number Store. It has dual controls. One for each side of the bed. The head and foot of the bed are adjustable for my comfort. It is the most comfortable bed I have ever slept in. My Sleep Number is 35.

I'm so disappointed with the lack of service options. I loved my Sleep Number bed for many years. For the past 2 weeks my bed has been deflating all day, all night. I did part one of your customer support. Clearly my tubing has been compromised or the air pump. I do not want to mess with my spouse's tubing or pump for the fear of messing that up. Also, it is not easy to remove all the bedding, pads, foam etc. I'm a senior with a terminally ill husband. I don't have the energy, strength or time to deal with this. I have no options other than to pay $180 for a service call or spend hours taking apart my bed and risk not getting properly together and potentially waiting weeks for parts and service along with high fees. Why would I ever buy another Sleep Number bed? I'm totally disappointed and greatly fatigued. I'm open to suggestions other than what your customer service has to offer.

Love my bed. Best sleep I have had in years. I will and would recommend this edition to anyone and everyone. I highly recommend paying the extra $1000 for the massage feature. I bought the bed for my wife because she has fibromyalgia.

Tech arrived on time. Both were professional and articulate. Allowed me to watch the bed build and explained the steps along the way (as I told them I would need to be moving it in a year). Great experience from start to finish. Stuck around until the iOS Application was in working order and showed me some tips and tricks on how to use the bed with the App. It has been one month, and I wouldn't use any other bed or manufacturer. Would highly recommend.

We had a very knowledgeable salesperson who explained the differences between the Sleep Number mattresses. He explained how the pump system worked. He explained the Sleep IQ system and how it can help determine the correct sleep number for each of us. He explained the warranty and the delivery/setup process. I hope the product is as good as the sales person made it out to be.

Found the opportunity to actually try out the various products. A very satisfactory experience which allowed us to make a viable decision. The cost places the products out of the range of many customers. Even with the partial payment schedule.

Our bed was delivered on August 12, we were scheduled for a morning delivery and they did not arrive till evening with no call from them. So had call Sleep Number, be on hold for 40 mins with Sleep Number waiting to find out when they would be coming just to be put on hold again and the call was dropped by them, so called back and waited another 30 mins and this is on top of my husband taking part of the day off to be here for the delivery. Since then in the first week bed started having connection issues, emailed and did live chat and did not get a response till 4 days later. 3rd week of owning, Bed started knocking loudly when raising or lowering along with the issue still having with loss of connection and remote's working the wrong sides and lowering and raising when not supposed to.

The saleslady I transacted with was very nice and informative and did a great job. I bought the p5 bed, pillows and a mattress cover. I scheduled home delivery for it and the delivery team set up the bed and took my old mattress out. It was a good purchase with very good quality. I knew a couple of people that had Sleep Number beds and really liked them too.

Great bed! Has helped my back significantly. Tried a Tempur-Pedic and sent it back. There no comparison between a Sleep Number or Tempur-Pedic. Sleep Number is the mattress for me. Thanks Sleep Number! The SleepIQ is great. Tells you so much about your sleep habits during the night.

I have insomnia so I got myself a Sleep Number. I got the pillows, the base and the mattress. We had a lovely session with two sales professionals at the Sleep Number store who were very helpful, open, friendly and it was a very big part in why we pulled the trigger at that point. I had it home delivered and had them set it up. The delivery team were very good at what they did. They were efficient, effective, polite and friendly. They got in, got it set up, made sure everything worked right and then took all the garbage away with them. Very positive experience from start to finish. The Sleep Number bed is wonderful. I'm considering purchasing another one for the house.

I love my bed. Delivery was sooooo smooth. Thanks for great nights sleep. We had a few bumps but all was solved. We are very happy to own one. I do nothing but tell everyone how good sleep is and the relief from a regular mattress and box spring mattress. Once you have just tried a Sleep Number you will never want a regular mattress.

We had to replace our entire bedroom due to damage from Hurricane Matthew so went into our local Sleep Number location at Town Center in Jacksonville FL. We were greeted almost immediately and Bryant was welcoming and friendly. We spent the next 30 minutes finding out about Sleep Number beds and the difference between the various styles. We never felt rushed, pushed or misled and in the end bought what we believe will be the last bed we ever need. THANK YOU for making a part of our "rebuilding" as nice as it could have been.

This is the review I left for the Sleep Number website last night. I will share this wherever I can to let people know they shouldn't bother with this company. We have had our Sleep Number ILE (this is the special model on sale for half price during Labor Day) for about 1.5 months. We loved the one we tried in the store over Labor Day. This is NOT the same bed! We paid $3k (supposedly worth nearly $6k). As other reviewers said, it "hammocks" like a used mattress, doesn't support your lower back, makes your hips hurt when you side sleep after about 15 mins... etc. The mattress in the store was very comfortable and we lay in it for about 45 mins to be sure it was the one. The one that came to our house says it's an ILE, but is definitely not the same bed. We are so disappointed. I am an average sized woman -5'8", 140 lbs, so it's not like I am taxing this mattress.

Sleep Number was recommended to us by my sister-in-law and brother-in-law who have it. Their sales rep was very professional with very good customer service and she answered all our questions. We purchased the base and mattress, and it was delivered and setup for us. I’ve had some back issues in the past and this bed really helps out. It’s good and we really like it. I’ve got two small kids and they come hang out with us. We’re glad we made the purchase.

I've had a Sleep Number bed for five years. I wouldn't sleep on anything else except on a Sleep Number so I got a new one and the sales reps were very helpful. I love Sleep Number and I recommended it to all my friends.

Why I didn't buy a Sleep Number bed at the Fort Myers, Florida store. I was sold on the Sleep Number bed by the product and the warranty. All of that was undone by the sales staff in the store. The salesman (Sol) had a terrific "Bait and Switch" technique in which he would call me with one price quote, and in person claim that he could not possibly have left such a message for me because the price was too low. He would also constantly try to up-sell from the P5 to the P6 against our stated desire.

I am disabled due to my back. I got the mattress and an adjustable base from Sleep Number but I'm disappointed with the mattress. It is way too firm even if my Sleep Number is 25. I was thinking that the bed I laid down at the showroom was what I was gonna be getting. That was comfortable but this one isn't. I was thinking they could have sent me a mattress pad but they didn't offer me any suggestions or solutions. I had to go out and purchase a memory foam cover made by a different company. Other than that, I like the adjustable frame. I have back problems and got spinal fusion in my neck but I seem to sleep a lot better because I can elevate my head slightly to where my neck is comfortable. Also, the sales reps were professional and the delivery people came on time.

I like the Sleep Number bed's longevity and ability to be adjusted. I also had a good interaction with the sales representative I spoke with at the showroom. The mattress was shipped to us then we set it up ourselves. Putting it together was simple and I'm happy with the quality of the mattress.

Knowledgeable sales rep who excelled at service. The whole experience made us feel we were being "helped" not "sold to". Would (and have) recommended the store and our rep. Our overall experience was completely positive and we have both talked about between ourselves and with friends. A rare occurrence from a shopping trip!

Delivery my bed was quick and easy. The installers described how the bed is assembled. What the items were and how the bed worked. They also helped with the SleepIQ and how to use it. Great experience! I have slept on my Sleep Number bed for about 4 nights and know I made the right choice.

I was at one of the home shows in town where people can get on a Sleep Number bed. I needed a new bed, and I got on the Sleep Number bed to see what it felt like and it felt very good. I checked it out for a while, and because of all the different things it does, I then bought a Sleep Number mattress and base. I really like it. The quality is good. The cost was a little high, but I’m happy with my purchase. The sales rep was very helpful and knowledgeable about their product. The delivery people did a very good job. They came in, set the bed up, and took the old mattress out. It was seamless. Overall, it was a good and easy experience.

We researched Sleep Number on the internet and talked to folks about it. The guy at their store was busy when we first got in, but he got to us as soon as he could and was fine. We knew what we wanted when we started and he did exactly what we asked him to do. The mattress and the mattress cover have been good and met my expectations.

I had Sleep Number for five years now and loved it. I had a queen size and a twin bed. Their sales professionals were really great, but the delivery was the only problem. The first time, on the queen size, was fine. On the second delivery, I asked the delivery team to deliver the bed to my work because I was moving, but they didn't and they delivered it to the new house. And so, I was there on the day that they say they delivered the bed, and the bed was not there. But when I went later that night, the bed was sitting on the porch, and the people said they delivered it. I tracked it and the tracker said that they delivered it at a certain time, which is impossible because I was there. Anybody could have taken the bed, so the delivery team messed that up. But it ended up being at the house, was still there and nobody took it, so that was good. Other than that, I love the bed - it's high quality. I highly recommend a Sleep Number to anyone.

We received great customer service starting in the store and ending with the delivery. The staff was professional and answered all of our questions. The delivery team kept us well informed throughout the day and did a great job setting everything up.

We bought a motor home. It had a Sleep Number bed in it and we really liked it. Then recently we bought a bed. The guy at the Sleep Number store was very helpful. The staff who delivered the bed to our home were terrific. They showed me how to operate the bed and cleaned up after themselves. We're very happy with the bed. We had gone through two previous mattresses at great expense and hated both of them. So when we got this, we knew we liked the one on our motor home, so we got this one. And I commented to my husband last night. I don't even feel the bed move when he gets up in the night to go to the bathroom which is very nice.

The sizing of the mattress from Sleep Number is a little bit off from what was posted online which made it a little bit difficult because we built our bed from scratch based on numbers that weren't really accurate. But I like the mattress. I would recommend it to everybody.

My husband and I have had a Sleep Number bed for about 15 years now. It's starting to lose its usefulness and so we decided to purchase a new one. Two weeks ago we placed the order and selected today, October 28th, as our delivery day. I was assured that we would receive a call with a time for delivery. As of this morning we had not heard from the delivery department. I called this morning to ask when I could expect my bed and why had I not received a call.

When my husband and I tried out the flex top king I8 bed in the store it was really comfortable so we bought it (minus the base) last November. I was in a car accident in December and fractured my L3. When we finally got our bed in January (delivery was delayed due to us moving) I was so excited because I thought it would help with my back, but I've still been having pain every day. I adjust my sleep number but nothing really seems to help. We would have returned it but we couldn't afford anything else at the time. We have now had it for 10 months and I still feel like I got a better nights sleep on my old mattress.

The Sleep Number bed is practical and it worked out. It helped me a bit with my hurting back. The sales rep got my number wrong at the store, though. But the delivery team was very polite and professional. They just did their job and didn't mess around. All in all, Sleep Number is so far a good purchase. My parents have one for at least 20 years by now, and its parts had gone out on it like the bagger around the pump. As long as I can get replacement parts for the bed in the future, I don't see any problem with it.

Prefer white linen sheets. Have extra set of Lyocell topaz queen sheets. Would like to exchange for white linen queen sheets. Bed is very comfortable and I am able to sleep longer. Even my cat comes by to see if I am okay.

Store experience is all about how crowded it is and which sales rep you get. Try to go when it's not crowded. More attention and easier to try the different mattresses and bases. Sales/credit process was easy. Delivery was faster than told, and installation was friendly and efficient. Most of all, we love our bed and the bases. We bought a mid-level mattress with high-level bases, and do not regret a thing.

Purchased this bed on October 8th. Yes it feels good, but then any new mattress does. What angers me is that if you want to return it you are pretty well hosed. We purchased the FlexFit 2 Adjustable base to help with my back. The salesman just happened to forget to tell us that you can't return it. No one can tell me why they won't take back THEIR adjustable base that they sold me. Sounds like a major scam to me. Nothing like having to spend $8,000 and then being treated like scum. I'm already talking to my lawyer about a lawsuit since they offer no return for their own product on the bed frame. Should be a good amount of money for something as simple as Select Comfort not standing behind their own frames.

One of the guys that I work with has Sleep Number and he enjoyed it, so I figured I'd buy one. I dealt with a gentleman who walked us through the entire process, and explained the different mattresses to us. He showed us the pressure points on the screen and was pretty helpful. Its quality is great.

Sheri ** is an excellent sales person. She has helped us over the years with our bedding needs. She considers all aspects of a sale to ensure we have all the necessary parts. I hope you can acknowledge her professionalism.

Our bed was delivered September 17th. When the installer tried the remote control it was defective. It could only perform the firmness function (soft or hard). It couldn't show the Sleep IQ function. The installer assured me a new remote control would be ordered and sent to us. Two weeks later I phoned Customer Service to find out when the remote would arrive. I was on hold for over 15 minutes. I hung up and phoned later. Again I was on hold for over 15 minutes. I hung up and tried Live Chat through Select Comfort's website. I was informed that no remote had been ordered. The Live Chat person ordered a replacement for me and promised it would come in two weeks. NOTHING arrived.

Love it! I have problems sleeping cause I have a bad back. Since I got the Sleep Number bed my back has not been hurting me as bad. I can get comfortable and get a good night's rest. Plus I can raise the head and the feet to help with my others ailments.

I was looking for a new mattress for my RV, and got one from Sleep Number. In my motor home, the wood base of the bed is set on a pedestal and over the top of the diesel engine that's in it. The sales rep took us through the store and showed us three or four different mattresses, the ones that lift up. We lay on them and the rep showed us how to operate the controls, and how to move the beds up and down. So, he worked quite extensively through all of the mattresses there. I had the mattress delivered and set up, and so far, everything's been great with it. Compared to our old bed, we get a lot better sleep on our Sleep Number bed, and I'm very satisfied with it.

We've slept on Sleep Number beds since 2004. Then we've made two Sleep Number purchases in the last year for me and my wife, and for my daughter. We bought the full double base where the feet and the head come up independently. The delivery crew did great. The overall quality of the bed seems to be good but the Sleep Number has gotten expensive over the years. I don't expect to pay cheap for a nice bed but the one we purchased was high dollar.

I ordered a adjustable base and it was supposed to be between 2 and 6 pm on Tuesday 10/25 and they showed up early and did not do what was needed to be done. I contacted customer service and as far as I am concerned got nothing but a run-a-round on this. Terrible customer service!!!

We were well pleased with the delivery team. Very helpful, clean, professional and courteous. The bed is better than we had remembered it being when we tried it out. I would definitely recommend to a friend or family members. God bless. Jesus saves.

We needed a new mattress, went into a Sleep Number store to look at the mattress, get prices, and the salesman sold us that day. The sales professional was very good, thorough, showed us all the options and helped us make a good decision. We got the sheets too because there was a special going on. Plus, the delivery team were very efficient, came in, got it set up and did a very nice job. The bed is wonderful, and the quality is fantastic. We love Sleep Number and we're very happy we got it. We look forward to sleeping on it the rest of our lives.

We've had Sleep Number beds since 1995. The first one we purchased was in our motor home and we moved out of there in April. And then we bought a king size for our new home because of the ability for each person to control their side of the bed. The sales guy that we spoke to was great. Our new bed is better than the first one we've purchased. The only thing I really have difficulty with is getting sheets on it and keeping them on. I have the proper sheets but they seem to wiggle off.

With my crazy work schedule I don't get long hours of sleep. But with my new Sleep Number bed at least the few hours I get are restful like never before. Will definitely recommend Sleep Number bed to all my friends and family. And my wife loves it too. Now she sleep more than before.

The 100 day trial period is a great marketing idea and it won me over. I was suspicious that somehow I would in fact lose out if I had to send the mattress back. So I talked in length with several Sleep Number professionals before making my purchase. After confirming with an in-store rep as well as 2 customer service agents via phone I decided I could stand to lose the cost of shipping ($180) if the mattress did not work. I asked in several different manners and with different angles to ensure that if I returned it, all I was out was the initial shipping costs ($180). I even specifically asked, "If I return the bed, I really get everything back expect $180?" Too good to be true! After being assured that this was the case by all 3 reps, I sprung for a mattress. What was NOT explained, though I asked 3 representatives repeatedly, was that not only do I lose initial $180 for the shipping, but I am also responsible to pay $180 to have it shipped back.

I've only had this mattress 4 nights and I hate it. My back is killing me. I've had to take pain medicine for it. I call, they tell me I have to wait 30 days after waiting 42 minutes to talk to someone so I ask if they can go ahead and schedule a pick up 30 days out because I'm going this week to get a different mattress. They tell me no! My husband has never had back pain from a mattress and his back has hurt him every night! This was the worst purchase we have ever made and your customer service sucks! If I sleep on this bed for 30 nights I'll have to go see a damn chiropractor!

The Sleep Number sales representative was okay. He explained the different products to some degree but didn't get a lot into a warranty. The delivery team came in and set the bed up, and they were very good. The quality is okay and the bed is comfortable. However, it's too expensive for me to add anything else to this thing.

I purchased a Sleep Number because of the discount. The bed does its job. However, I will not be buying another one because of its cost. I wish I didn't buy it. I should have gone with the plush top. The sales rep was really helpful and did a good job. It was just me being in a rush to buy something right away.

We needed another mattress so we went with a Sleep Number and got the basic bed. The sales rep was very good and the delivery team was very professional. The bed was delivered after about three days. The overall quality of the bed is very good and the cost was a little higher than what we wanted but it probably works out. Everything's good with it.

We needed an adjustable bed because my husband has a back issue. We got a medium priced Sleep Number mattress and the base. We had a real positive interaction with the salesman and he was helpful but not pushy. He showed us the product and we made a decision. We scheduled a home delivery and the delivery team was very good. The bed is very high quality and we have a very comfortable sleep since having it.

Because of what we've been hearing from people, we decided to buy a mattress and a base from Sleep Number. However, the salesperson didn't explain things very well. I asked if it was like an air mattress and he said that it wasn't. But when I put it together it is an air mattress. It's the worst bed we've ever had, and my wife hates it.

I have a bad back but have felt relief since using Sleep Number. I like how I can recline the bed or if my feet are hurting, I can raise that part. I look forward going to bed every day. I wish my Sleep Number could turn my alarm clock off. The bed's quality beats anything out there in the market right now, but I should have bought the $10,000-worth bed with all the rings. Moreover, Sleep Number's sales rep was very thorough even if he was really busy that day when we bought the bed. He let us lay on the models in the showroom.

I would not know how my Sleep Number bed sleeps. I purchased it 3 weeks ago it is still not in my home. I am 70 yrs. old and have not had a bed because I sold my other. The first week they were booked. Only deliver on Thursday, they were full. Next, delivery date I was out of town on business. Guaranteed delivery on 10/20/16 and even sent me an email confirming delivery. Guess what someone more important must have come along? They did not show. No call. Stayed home all day. I see many delivery problems in these reviews. Never again. Costco here I come.

I have placed an order on August 25, 2016 and as of today October 19, 2016 I still haven't received the order. There seems to be back order of beds and you get to hold 30 minutes or longer for customer service that has no idea where the order is. I did receive the sheets and the mattress protector one week from the date of purchase and now I can't return $413.00 sheets due to 30 day return policy and bed takes over 2 months to arrive. My Order #**. I've decided to go with Reverie 8Q Cal King. Services are much better and so is the bed.

The sales representatives were helpful and knowledgeable. The delivery team was friendly and courteous. However, the mattress is terrible. It feels like it's a vibrator and is very uncomfortable. I've already called customer service and they told me that they are not gonna do anything about it.

The warranty on some products are up to 20 yrs, yet your customer database falls short of that time. Why? No need for incentives if the products EXCEED CUSTOMER SATISFACTION. Which is it? My rating used to be a 4.5. Now only a 3.0.

My husband and purchased the P5 bed. We lay on it in two different stores. The bed that was delivered to us was horribly uncomfortable. The foam pads that were sent to us did not help at all nor did it matter what the settings were. An air mattress from Walmart is more comfortable. The Customer Service team basically does not exist, it is 100% unacceptable to be on hold for a minimum of 25 minutes prior to ever speaking to a representative. When we contacted the sales associate for help, she was forbidden by corporate to do anything, we couldn't even send her email pictures of the bed. When we emailed Customer Service with pictures it was 3 days before anyone even responded to us, again that is completely unacceptable. When we wanted to return the bed, it was incredibly difficult and Customer Service again was very argumentative and difficult.

Our bed inflate and deflate whenever we try to move the controls regardless of whether we are trying to move the right or left side of the bed. When you call customer service, we did this twice today, (we were on hold over 30 minutes each call). Who does business that way. I bet the sales side answers phones much quicker! A young lady who was obviously troubleshooting from a form made us answer and do multiple tasks for another half hour. It was crazy! For an $8,000 dollar bed under warranty send a tech out for goodness sakes!

My wife was dissatisfied with our old bed so we got a Sleep Number and she is ecstatic about it. Sleep Number was having a sale so their reps were very busy when we went to the store. The salesperson was dealing with about three different clients at a time but they were very good at letting us lie down and think about what we wanted at the same time. The delivery was fine but it’s a little disappointing to see the mattress come in boxes which one could ship in the mail. It didn't look like a mattress when it came out of the truck. I kept waiting for a big box to come out of the truck but there was no big box. Also, I'm still cautious about how long the edges of the bed are gonna stand up when I sit on them. But to this point, it's still doing good. There are no problems and no indications of problems.

Our experience with Sleep Number has been pretty good. We were looking for a new mattress and it seemed like it might be something that would work for us. Their sales rep and delivery team were great. We’re happy with our Sleep Number bed.

20yrs and Loving it! We purchased our Select Comfort back in October 1996 - the original BEFORE the 'Sleep Number' - after 20 yrs it was time to upgrade to the Split Cal King i8, SleepIQ - can't wait for it to be delivered!!!

We purchased a sleep number king size bed a few years ago. In the beginning the mattress was very comfortable. You could adjust it and we were happy. Over the last year the mattress wouldn't inflate, So I called the company. I called the number listed under my warranty plan and I was put on hold for 35 minutes never speaking to a representative until I hung up and called and pressed the prompt for a sales person. The number for the sales department was answered in 35 seconds. At which time I was told that I had to fix the bed myself. I explain to them I have a bad back and I can't lift things or crawl under the bed to adjust the hoses to diagnose the problem. Finally after quite a long conversation, they said they would set up a service call for me which would cost $189. The sales person said that he could knock it down to just $99. I agreed and they came.

I got married 5 months ago. When my fiancée and I discussed the type of mattress we wanted to begin our life together we test drove a few but couldn’t come to an agreement. We decided to visit a Sleep Number store. The associate was excellent. He took the time to educate us about the product. We walked out purchasing a King Split with all the bells and whistles. (could have bought a small car for our final purchase price). We consider this an investment. It will outlive us. My only complaint is the remotes (specifically the buttons) don’t always work with initial contact. It acts as if it doesn’t make contact with the electrical.

I am very pleased with my new bed. The staff was very professional in explaining the use of the bed. The delivery crew was also very friendly and efficient. They also gave us a lesson on the use of the bed.

This morning at 10:25 I called Sleep Number customer care service only to be told that I must be transferred to a different department. All together at both departments I spent over half an hour on hold. Once I finally got through to the correct person as I was starting to get results my call was dropped. This was very very frustrating! I have a lovely Sleep Number. In fact it would be even better if it worked! I bought a Sleep Number with adjustable base and massage. The adjustable base works fine. The massage feature is almost completely non existent.

The Sleep Number mattress that I bought for my girlfriend is my second purchase from them. I have a platform bed but I like sleeping better on hers than mine. I really like beds with no frills and I've always hated those cushion beds. Their sales reps were very friendly. Sometimes, when buying the lowest-rate model, they try to upsell but they didn't do that to me very much and I appreciated that. I have recommended them to several people already.

I've had a Sleep Number bed for around 20 years or more. I recently purchased a base to the bed. Their sales rep was excellent and he understood what I was talking about. The delivery guys were good, too. They showed up on time and was respectful of our home. The quality of the bed has been good for its cost so far.

My mother recently purchased a Sleep Number bed to help with chronic back pain. Unfortunately, the bed she tried in the store was not the same bed that was delivered. To top it all off, there were several issues with the one that was delivered. We've had service techs out trying to fix the mattress three times since it was delivered. 100 night guarantee? Nope. She'll only receive about half of what she paid because they won't take the base back, on a defective product. And no one at the store mentioned that when she paid $5,000 for a bed that continues to have issues, even it's been "repaired." This is more than just poor service.

We bought our 5000 bed in 2002. The bed has performed to our satisfaction for 15 yrs with only a replacement for the air pump about 3 years ago. Yesterday, a friend mentioned that their same bed had bad mold on the two air chambers and the foam that covers the air chambers. The wife decided to take the bed apart down to the chambers. She found solid mold, both on the chambers and the foam cover. Needless to say she was very upset as we had no idea that Sleep Number beds made before 2004 had this major problem. One phone call to Sleep Number Customer Service and the problem was solved. They are replacing the air chambers and the foam cover for free with free shipping. No problem, the lady that helped my husband was terrific and took care of us right now to make it right. This company is top of the line taking care of their customers. Thank you, Sleep Number Beds.

The sales rep was very professional and informative. Our items were delivered on time and put up professionally by the delivery people. We're very pleased with the quality of the Sleep Number bed. We've expected to spend but we considered a good investment.

Purchased a Sleep Number i10 on 10/3. Sales experience was ok. After that it went downhill. Bed was to be delivered on 10/12 and went back and forth with delivery time on that date. They stated the delivery truck broke down but didn't call me until 7:30 when shipment was to be between 2-6. Took off half of day's work for delivery - and dispatcher was VERY rude and said "things happen".

My husband and I purchased a Sleep Number mattress set (twin XL) in November 2015. We already had the adjustable base and from day one I always said the bed we received is not the one we tested in the store. We've adjusted the settings multiple times and I continue to suffer with chronic back pain. I was traveling the past couple of weeks and stayed in multiple hotels to find that my back didn't hurt one night while I was away and as soon as I returned home to my Sleep Number bed, the chronic back pain returned immediately.

We spent $4400 on a bed for my parents. There was a part missing between the frame and headboard. Karen ** promised everything was taken care of. You were very happy to take our money before delivery. We were very excited and had to wait for the bed to be delivered. It has been a week since delivery and still waiting for them to return with the part and assembly. We also have a Select Number bed and spent thousands. However, if I do not hear from you ASAP, I will be returning the bed along with instructions from attorney.

We had a Queen size Sleep Number for 12 years. When we started shopping for a new mattress, we decided to stay with the same company since we were very pleased with them. We got the mattress, base, pillows and the mattress pad on our recent purchase. Their sales rep was very pleasant. I was already familiar with the products so he didn't have to show me a lot, but he explained the difference between the different levels and types of mattresses. He was very helpful. Their delivery team was very prompt. They called ahead of time to let me know that they were on their way and it worked out fine. I'm very pleased with the quality of the items.

Our old bed has been 20 years old and we needed a new bed so we got a mattress from Sleep Number. We knew what we wanted then and their sales rep was like, “Okay. Here’s your paperwork. Have a nice day."

Have called 4 times on different days and different times of the day. The wait time is WAY WAY WAY TOOOOOO LONG. One call was almost 1 hour before hanging up. Every time I've called in, I get the same message of experiencing long wait times. This is either their product has a ton of issues or Sleep Number doesn't have enough product specialist available. Our pump's LCD's have failed and we need to see how much the warranty will cost.

Bed was ordered and paid for in August. Delivery in September was a disaster with wrong bed delivered and inexperienced techs sent to install. Left with a partially assembled bed and a box of spare parts. Still waiting for correct bed to be delivered and properly installed. After cutting through all the finger pointing (installers blaming store, store blaming installers, then finally store trying to blame me) supposedly the correct product will be delivered in late October. We'll see! I am not a first time buyer, but, I'm definitely a last time buyer!

We've heard good things about Sleep Number and a couple of people in my family had one and they liked it. So we went with them and everything was good with their sales reps. They were real helpful. Everything went well with the delivery, too. It was a good process all the way around.

The customer service was out of this world, and now that I actually have the product (delivered ahead of schedule) is absolutely amazing. I highly recommend the product as well as the friendly staff to my friends and Co-workers. No issues here.

When I purchased our I8 mattress we were told by our sales person that when their technician would set up our bed they would take us throughout the entire operation of the bed and explain just how it works to our satisfaction. This did not happen. We given a booklet with directions and told to read it. After reading all the directions we tried it out for the first time only to discover that the control for the right side operated the control for the left side. We called customer service. In fact we called them three times during different times of the day. Our shortest wait time on the phone before we could talk to someone was 25 minutes.

My wife and I were very happy with our first experience purchasing our Sleep Number bed 3 years ago from the store in Cerritos, CA. So last week once we realized that my wife mama and papa need a new bed we went to your location in Valley Plaza Mall in Bakersfield and purchased one for our lovely parent. One of the your employee name Karen was very helpful and friendly, and because the case special for our parent we did spend $4321.87 because we requested specific parts, etc.

I was perfectly happy with the sales rep of Sleep Number. He was knowledgeable and helped me with bedding, pillows, and a number of things. The only thing is we bought the one with the split top that moves. It tends to separate and we weren’t happy with that. So I’ve since gone back and bought a gel foam mattress top. However, that doesn’t allow us to use our sides separately but we’re making it work.

Very unhappy for the $6k I paid. We aren't comfortable in the bed. Someone had to come to fix a broken part w/in 1st wk. They say 30 days or return it if unhappy (sadly I'm not w/in time). However the base is never returnable.

Made our purchase and everything went amazingly well, and we scheduled delivery for the 14th of October. After a few days we received an email that our delivery date changed to the 28th of October. After trying to figure it out, calling around, and trying to get our date back, the best they could do was the 19th of October. Overall, I already have a bad impression of Sleep Number and the bed isn't even here. I'm going shopping this weekend, and if I can find a bed I like then, I'll be calling to cancel the Sleep Number order.

I got this bed on Aug. 15. I got my first bill a month later and had discovered that my credit had been maxed out. They told me one thing and charged me another. On top of that I was suppose to have a deferment on the interest rate for 12 months. It was only put in for six months. I called to talk to a customer service rep and they hung up on me. Called back a manager and she says "well you are still in the 100 night free, so we will just come get it". Rude!!! Not let us fix it, but we will come get it. Plus I have to pay them over 300 dollars to return it. Which includes a non-refundable delivery fee of a $179.00 and pick up fee of $179.00. Plus the taxes.

My fiancé has back trouble and we thought a Sleep Number bed might be better and helpful. Their salespeople were fantastic, very impressive, knowledgeable, informative, and friendly. They had a wonderful follow-up and were available for any concerns or questions. The delivery guys were amazing and great too. They really worked hard and got it all done. It was a good experience. Sleep Number makes some cool products to help the bed cool down. They have a pillow cover and a mattress protector that cool the body. We’ve been impressed and it’s a neat bed.

We got a Sleep Number mattress. All our interactions with their sales reps were very good. They were helpful. We scheduled home delivery and setup of our purchase. My wife said the delivery went smoothly. The delivery crew set the bed up and explained how to work the incline. The product is good and we like and enjoy using it.