Sleep Number Reviews

The bed, pillows, and the mattress cover were shipped to us, setting up the items was really easy. Plus, the sales professional was great, very informative, and helped us make the right decision. I love my Sleep Number products - they were great and I have better sleep. We recommend their products and the salesperson who helped us.

We bought a Sleep Number based on comfort. Their sales representatives were all very helpful. The people at Sleep Mattress are very cooperative and assistive. We had the mattress shipped and we put it together ourselves and it was very easy. We love the product. We're satisfied with the purchase.

Our daughter has a Sleep Number and she recommended it. We're still getting used to the bed and my husband has not found his number yet. Overall, it's a good bed. I like it and I would purchase it again.

We had the desire to upgrade to a larger bed. Some friends recommended Sleep Number and Tempur-Pedic. We took a look at both and my wife chose Sleep Number. We bought a mattress and the split king adjustable base. The adjustable base is a real distinguishing feature and it's a big selling point. We're very happy with our purchase and we're enjoying the SleepIQ technology. That's been pretty neat.

We know several people who got Sleep Number bed so we decided to try it out. Everything's great with the sales professionals and we picked the bed ourselves. The bed is good so far.

I was looking for a high quality mattress and heard good things about Sleep Number. The sales rep was very informative, helpful and very good, while the delivery team was real quick and very friendly. We absolutely love the items we purchased and it was a great experience overall. We also recommended them to several of our friends and we would definitely get one again.

Two different parties like different firmness in the mattress so we bought a Sleep Number bed. Their sales rep was very good and helpful. So far, the bed has been holding up and seems to be of decent quality. The three-week waiting period to get the bed was the only turn-off.

It was time for a new bed. We did some research and we liked the Sleep Number components. Our sales rep was helpful, very hands-on, and always available to us. He let us make our decision and answered any of the questions we had about the bed. We scheduled a home delivery and they told us it would be about four to six weeks for us to get the bed. It was here in three weeks, sooner than we thought. It took the delivery team longer to unpack it than it did for them to put it together. It was great.

My in-laws had Sleep Number and said it was wonderful. We purchased the mattress, mattress pad and pillows, and the only area where we had an issue was during delivery. My husband and I both work and my husband told delivery that he could only be at a certain time in the morning. They said they understood and would be here, but they didn't come in time. We had our neighbor who said that she could let them in and with that setup, it still didn't happen and our neighbor had to leave. Delivery came extremely late and when they came, our neighbor was on her way out. She was able to let them leave everything in our garage and that meant we had to put everything together.

I did a research and Sleep Number and Tempur-Pedic were the top two selling beds for support with sleeping on backs. Between the two, Sleep Number had more options. I like the adjustable feature that they had on raising the feet and the head of the bed, as well as separation so I bought from them. We got the split flex top so we also have to buy the comforter, sheets, and pillows from them. We also got the adjustable base and the mattress. The sales professionals were very good and the delivery team came in, got the work and there were no problems. I love the quality of what we bought and I've already recommended them.

People who had Sleep Number said how much they liked it. Initially, my husband was dead set against spending too much money on a mattress but ten years later, after three mattresses that we weren't happy with, we decided to take the plunge. We started with the $700 to $900 items but he liked the no interest financing. So, he was okay to upgrade and went above and beyond what we were anticipating. We purchased the California King split mattress and the base. However, we didn't like one of their sales rep because she was pushy. We went to a different store and liked the ones there and bought it from them. Their delivery team were fantastic. We finally found a mattress that we like. Unfortunately, we only got one set of sheets because they are very expensive. I would like to have at least 2-3 sets of sheets but we just can't afford it. They have a sale sometimes and I missed the one sale, but I'm waiting for another one.

We just ordered our second bed after years with the first one. We got a girl, Alia, that was a wonderful help with every question I had! She was great. Now we are looking forward to our new bed in 2 weeks. Thank you again.

In regards to the order, initially your website was not working properly so that I could not get my four percent back from E-Bates. It has been over a week and there is no shipping information to be had. I dealt with an agent on chat support today named Alia. She was courteous and was helpful as she could be given the circumstance. However, the hold time was ridiculously long to chat with someone. I have had neck surgery and need this pillow soon. At this point in time I am not sure I would highly recommend Sleep Number to my friends due to slow response time. This to deliver a bed is one thing, but to stick a pillow on a UPS delivery is very long.

I just chatted with Alia. She was great. Thumbs up!

I had a friend recommend Sleep Number. I bought the mattress and the thing that comes under it and it was delivered to my house. I've had it for a couple of months now and the quality is fine.

We were in the market for a new mattress and we had a couple of friends who recommended Sleep Number. Their sales guys were helpful and informative. The bed's fine, but it's a little hot for me when I sleep. Their sheet set is very expensive at $400 which is ridiculous for sheets, but we'll probably get them eventually.

We had read a little bit about Sleep Number and decided to try something different. We got their mattress and it's good. It's been a good experience.

I'm having trouble with my lower back, so I decided to invest real money on a good bed. I got a twin extra long mattress and base from Sleep Number and purchasing it was pretty simple. I just ordered it online and paid for it, then they set up a delivery date and brought it out. The delivery team were very professional and actually delivered before the scheduled time. I'm completely happy with my Sleep Number bed.

The Sleep Number seemed like a nice bed when I tried it. I got the adjustable base, some pillows and the bedding. The quality is good and I like the bed. However, it seems a little hard to pick up the bed as a full unit, even with two people as there's nowhere good to grab onto. Overall, I'm very satisfied.

We love our Sleep Number bed. Prior to it, we bought a bed from Ashley and within two months, the mattress was getting lumpy. Then one day, my husband and I stopped at a Sleep Number store to see what they have, and their rep showed us different beds. The night they came and put it all up, we slept pretty well. In fact, my husband has been sick but now, he's able to get in and out of our Sleep Number bed. The other one we had was too high. We are perfectly happy with our Sleep Number, although I wish we could have gotten the bigger one where we would have our remote because I like mine up and my husband likes his side down. Overall, it has been a pretty good and comfortable experience.

We heard good things about Sleep Number so we purchased a king-size bed, base etc. Our sales rep was very nice and helpful. She explained everything well and helped us decide what we wanted to get. She had told us was pretty much right on, so we knew what to expect. Our order was shipped to our home. Once it came, it wasn’t too bad to assemble and it went very well. The quality of their products was very good. It took us a bit to get used to it, but otherwise it's fine. We sleep very good now.

We were in need of a mattress, and Sleep Number was recommended by a girlfriend. We then bought a Sleep Number mattress, and we really like it. The sales rep was pretty helpful. We knew what we wanted so we were an easy sale, but she was nice to work with and she answered all of our questions. Additionally, the delivery guys were great.

We went to the store and we liked the fact that we could switch comfort levels for each person with Sleep Number. Their sales rep was very helpful and very nice. We’re very happy with him. We also got the base, the feet, and pillows. The quality of the products was okay, but I would have preferred a little more cushion on it.

My old bed was making my wife mad so I did a whole bunch of research to find out what bed would work for both of us. I chose the Sleep Number bed mattress with the hardened plastic frame underneath. The sales person was pleasant to talk to and very informative. I had the bed shipped and put it together myself which was easy. It's great being able to adjust the bed because my back can't handle too soft and it's great to be able to change the numbers on it too.

I have had a Sleep Number for a very long time and was excited when my husband and I decided to get a new one. We went to the store and had an awesome experience. We were initially told it would be two weeks before we got our mattress and we were pleasantly surprised when the delivery date and time was set for a week sooner than we thought. About one business day before the delivery date we got a call saying that the delivery time would not be at a time when either of us would be available. We were then told that our only option was to move the delivery date to almost a week away. I was told that there was nothing anyone could do to help. I am currently nine months pregnant and have moved into a new house and will now have to sleep on the floor. As a customer who spent a considerable amount of money on this mattress I would expect to be treated better.

No ability to change sleep number. Kyle was very polite and has attempted to fix my problem. I am not sure if this is going to fix it until I get the new remote.

We are thrilled with our Sleep Number bed. Hubby likes the mattress much firmer than I do. He is a 45 and I am a thirty! The bed is absolutely wonderful!!! We also bought the mattress cover which is very soft. We look at our purchase as an investment. We will have our bed for years to come!

Best sleep, immediately. Still fiddling with my true Sleep Number but 100% better than the old mattress & boxspring. Not happy with the sheets I purchased but the mattress pad is great.

Our Sleep Number bed is less than 4 years old, actually to be exact it is 3 years and 4 months old. The air chamber on my wife's side will not hold air. So I called Sleep Number to get this taken care of, thinking a bed less than 4 years old would certainly be covered under warranty. Come to find out Sleep Number will only cover a portion of this now useless bed I own (3-year lifespan). They want me to cover the remaining portion along with shipping, and then they would like me to send the failed pool float back to them so they can study what went wrong. How about this... from a company that claims they care about the quality of sleep, try not to ship your quasi-warrantied replacement parts with 7 to 14 days shipping. This has been the last issue that we have experienced with Sleep Number. After a number of poor quality issues let me just say this will be that last Sleep Number I will ever own!

My bed is 19 years old! A week ago, when the motor finally gave out, I called you folks for help. I really expected someone to say "Lady give it up, it's 19 years old", but you didn't. You looked up my very old order, found me a replacement motor with 2 new remotes, and rush shipped it all to me. It's wonderful! It works like new [actually better than new]. The motor is so quiet. Thank you folks for being so helpful. Obviously I'm very pleased with my bed and with the service!

The salesperson was really good. Spent quite of time assisting us through process of learning about the feature of Sleep Number beds. We ended up buying a bed and thought the sales process was good however we never received the email to register our purchased SleepIQ. Upon delivery of the CSE bed and flex fit 2 bed and full installation by the company I soon realized that the installers had installed the airlines to the wrong sides of the bed and put one of the roots of the bed frame through my HVAC vent.

We got the first Sleep Number bed for comfort and to be able to sleep really well. When it was eight years old, we decided to get another one which is a king with the split bed. We got the mattress, base, sheets and mattress protector. A year after that, our daughter was sleeping on our bed nonstop and she decided to buy her own. Everything was fantastic at all times with the sales guys. The bed was home delivered and their staff set it up for us. They were on time and very courteous. I really like the bed and the quality is fantastic. I wouldn't purchase any other bed.

We've heard about the Sleep Number bed over the years and we knew someone who purchased one and said they were really happy with it. When we went into the store, we pretty much had already made up our mind that we were going to purchase the mattress and so we just wanted to know what was available. The salesperson who helped us was extremely knowledgeable, very professional, and friendly. It was not a pressure sale. I love the mattress and I get better rest with it. In the morning, I don't feel like my body aches the way it used to before.

We were having a lot of back pain when sleeping on our spring bed and were tired of spending money to buy mattresses every couple of years because they wear out, so we got a Sleep Number. Everything went good and there weren't any issues. We've had it for four months already and neither my wife or I have any problems anymore. I'm happy with Sleep Number and I would recommend it.

I bought the complete package from Sleep Number. I enjoyed working with their awesome sales professional and had the bed shipped. I set it up easily. I love my Sleep Number bed.

We bought a bunch of crappy mattresses and none of them ever really felt great so we gave Sleep Number a try. The sales reps as well as the delivery guys were courteous, very professional and down to earth. We liked all of them. I can't believe how fast the delivery guys were. Our overall experience has been good.

My son and daughter-in-law have the Sleep Number, and they highly recommended it when I needed a new mattress. I felt that having the ability to control the adjustments myself was important and Sleep Number had a big sale on, so it was time to get off the pot. I went online and purchased a queen size. The delivery team then came and set it up. My experience has mostly been good, but I’m not happy about the fact that the dual control wasn't explained a little more in detail especially in terms of the selection.

Sleep Number was a family referral and I also like being able to adjust the bed so I got a Sleep Number with a base and some beddings. There were two sales reps when we made the purchase over two different stores. They were very informative and helped us narrow in on the bed that was right for us and our price range. They did a very nice job.

I went into the store, checked out the Sleep Number personally and liked the upgrade options as well as just the comfort level. My interactions with the sales rep were very pleasant and professional. However, the delivery was not as good. They had an awful time finding the location. I had to go out and meet them on the highway to get them to my residence, which was a hassle as I had to leave work for an hour to do that. But I was very satisfied in general.

My husband's daughter had gotten a Sleep Number bed two years ago and she loved her bed. We've also always wanted one. We had been looking at them and finally decided to get one. Our backs were hurting and we're trying to relieve some of that. The bed does help and my husband loves it. It's really nice and comfortable. The only thing I don't like about it is it has a frame that goes around and the inside where the mattresses are will smooth over towards one side and they don't stay in place. Also, I had problems with the first order of sheets that we had. But they corrected them and sent another sheet and I sent the other one back. Their sales professionals and the delivery team were really nice.

It was time to buy a new bed and we had determined years ago that Sleep Number would be the bed to buy when it was time. My dad and my uncles all have Sleep Number and they recommend it. The sales rep was fantastic. When we first went in, she walked us through all the different things. As Sleep Number came out with different products, she would call or email and tell me what the latest update was. After the purchase, she followed up a couple of times to make sure everything was delivered all right and that it was what we were expecting.

We needed a new mattress and got a Sleep Number. So far, it's wonderful. Their sales reps were also very professional and very courteous.

Had a $150 gift to use and ordered with Adrian through Live Chat. What a great experience that was. An additional bonus was the discounted price for being a Sleep Number bed owner. Actually, this our 2nd bed and we love it! Went for a King this time around.

Customer service was helpful. They sent me an email with troubleshooting instructions which I will try. As for the bed, we bought it a year ago from QVC. I don't think it ever got fully firm. From time to time, it loses air and we have to let all the air out and refill. I don't think we are getting the full advantage from this bed and I need to know how to resolve this.

I visited the Sleep Number store to review the temperature balancing layer. I have been talking to my husband about us getting a new bed as he constantly complains about backaches. I recommended the Sleep Number bed based on information I researched online. His response was that they are too expensive. I explained to him that you get what you pay for and I outlined the importance of a good night's sleep and the benefits it would have on his back. He was not sold until we actually went into the store at the Mall of Georgia. I first have to say that the Customer service was EXCELLENT!! (Sorry about the full caps, I wasn't trying to shout.) The Store Attendant/Sales Representative was very informed on the product and spoke on his own personal experience and was extremely welcoming and relateable. I felt like I was corresponding with a friend. I know I am dwelling on this matter but customer service means a lot to me.

I got online tonight to order a replacement remote for our Sleep Number bed. I chatted with Kyle. He was pleasant, informative, and made the order process easy. Great experience!

Used the Sleep Number live chat to use my certificate to purchase bedding and was very happy with my experience. Adrian was very helpful and everything went smoothly.

1 year anniversary of our Sleep Number bed and 2 sets of sheets plus a headboard. Love everything about it! We have a split king which has stopped my husband's snoring and I can still sleep flat. Just ordered another set of sheets because they sent me a coupon (clever, right?). Expensive, but well worth the price.

We had our Sleep Number bed delivered in the boxes and the installation was not difficult. The quality of their bed was good. I feel like having a better support and it's comfortable. However, the pipe that connects the mattress with the pump makes it harder to put sheets on it or some mattress pad. It would need to tighten on the bottom side because the pipe is in the way. If the location of the pipe were moved to the bottom and not on the edge, it would be easier. Right now I have to leave a gap between the sheet of mattress pad. It’s not that tight so the mattress pad and the sheet is smoothed easily than it’s supposed to be. Overall, I’m very satisfied.

My brother-in-law's sister had a Sleep Number in their RV and I slept on that for several months. It doesn't have water in it and isn't shabby. I bought a king standard Sleep Number bed and I had it apart once already. It's a heck of a lot easier to take apart than my old bed. The sales professionals at the store were great, very congenial and a very kind gentleman. He seemed to know what he was talking about and I think he'd had a number of years’ experience with Sleep Number. My experience with the delivery team was fantastic and they're quick, efficient, in and out. I've enjoyed the whole experience.

I love the Sleep Number bed but I wouldn't purchase another one again. I told someone the last time when I was in the showroom that they had a very strong foundation. However, when I got possession of the bed, it had plastic legs and I'm not happy with them because I don't like plastic. Plus, I'm a big man and I put a very expensive wood flooring. The wood is very slippery, and when I lean up against the bed, it slides along the floor. It's not good and I have fallen a couple of times. So on that note, I'm not happy with the legs of the bed because it's not stable. There's got to be something better as far as what it's sitting on because a stable foundation is essential to me in a bed. When you spend that much money for something and it has plastic legs, that's a poor design. But when laying on the bed, I'm very happy. For someone my size it's still very comfortable. I haven't been able to sleep in a bed for a very, very long time and now I can.

The sales reps at Sleep Number were informative and took the time to show us the different models. The delivery team went through everything and explained. The bed's quality is excellent and it's the best purchase that I ever made.

My wife was having some health issues so I purchased a Sleep Number. The guys who delivered the bed were nice and friendly. We're okay with the bed. We'll just have to get used to it and adapt our bedtime to the new bed.

I was tired of mattresses wearing out so quickly and I wanted something that was going to last a little longer. I originally got a king-sized Sleep Number for us and it was so comfortable. It does last long, too, without the little dips in it. I've had it for eight years and it's as good as the day that I got it. My sister also has a Sleep Number and we both thought it would be best for our mother to have that for her comfort. My mother is a senior. She moved back up home and we had to get her a twin bed. I got her the bed and the plastic base. I ordered it online and the delivery was very good and dependable. People are surprised how light it is when it comes. The experience was excellent.

Sleep Number is a very comfortable bed. I purchased one because of its popularity and got an adjustable base, too. The sales reps were pretty informative, real friendly and explained how everything worked and what they could do for me. The delivery team was also friendly.

We got a mattress and an adjustable frame from Sleep Number. We got the California King, which made us have our own little twin beds but they're together. Their sales guy was good and didn't have to push the product very much because it sold itself. There was a little bit more of a lax attitude which was okay. The delivery was awesome. Their guys did a great job of putting everything together and I was amazed at what they had to do. They had it down pat. The quality's good too, but I’m not exactly sure that the controls are perfect because sometimes when I put it on 80, it stops on 90. I don’t like that it decides to do its own thing. Otherwise, it’s a fine bed especially after having had regular beds.

I had a lot of hip, knee and back pains and Sleep Number seems to have helped a little bit with my pain level. I've been very pleased with the very high quality of my purchase. It's a great bed.

My husband and I always had a lot of back problems and we had been told that Sleep Number it's good for our back. My mother bought us a king-size bed and a base and I can really tell the difference with that because we still work so hard at our age and we do sleep good on it. It took me a few nights to get used to it but I do look forward to getting in it. I like it and we would recommend it to anybody.

I couldn't be more pleased with the customer service I had today. Our "well beloved" Sleep Number bed was purchased in 2004, and we'd NEVER buy anything but a Sleep Number bed in the future. Last night, one of the navy blue bed frame remotes did not respond. It was too late to try to figure out how to fix it, so today I called the phone number on your site. I spoke to a very nice woman, who began to tell me what I could try that would fix the problem when I had to interrupt her to take an important phone call. I had to rush off, and by the time I returned home it was too late to call your live customer service.

I wish I hadn't put this off so long to order. I assumed it would be a long, drawn out experience and took less than 10 minutes. I managed to cut my first live chat off and figured I would have to start over. I was picked up by Alia and the order was picked up where Chris and I left off and off we went! Thanks to you both!

I had a questions about the order I placed the day before. Adrian was so helpful in getting my question answered.

Bought the top of the line bed (4K at the time), and after a few years the mattress came apart at the seam and the foam torn at the seam split. I call Sleep Number because of the 25year warranty and then they told me it will cost me $800.00 for replacements (which we can't afford). We're talking about foam piece that should cost about $30 and new mattress cover about $150. So we are left with sleeping with one side of the bed with an open wound for several years. Thanks Sleep Number.

I spoke with Alia about using our existing modular base. She was EXTREMELY helpful and delightful.

Alia did a fine job helping me and found my 48% warranty discount. Not happy that it is going to take many days to reach my house. I ordered air UPS so will get here faster. I love my Sleep Numbers. I have three 2 queen and one king lol.

Andrew was very patient and helpful, a pleasure chatting and working with. Would recommend chat sales to all. We worked through a couple of issues that normally would not set well with others, but Andrew was polite and helpful.

My other bed was done and I needed a new bed. I had slept on a Sleep Number before so I knew what I was gonna get. It was pretty easy for the salespeople who were all good. I got the mattress and the platform that raises the feet and the head, and I’m very pleased with it. It was a good experience with Sleep Number.

My son and his wife have had a Sleep Number for a number of years so I decided to give it a try. I went to the Sleep Number store in Augusta, Georgia at the Augusta Mall. I purchased mine and a new one for my son and his wife who live in Maryland, and both of the purchases and deliveries were as agreed. Everyone was great. The delivery team had the bed set up in no time at all. They gave me an overview on operating the whole system and were gone in an hour and a half. The service from start to finish was excellent. I’m still getting used to the bed and still pushing buttons, but for the most part, I like it.

My experience with Sleep Number has been fine. I’ve always enjoyed the part that I could change my number anytime I want to do it. If I ever need another Sleep Number, I’d buy one.

We were having trouble with our backs and we were sure it was our mattress. Then we saw the advertisements of Sleep Number so we wanted to give it a try. There was one girl that waited on us and she was very nice and helpful. The delivery team was good and very nice too. However, we only got the mattress and we didn't realize that we should have bought the base. The girl told us that our original box spring wouldn't work with it so we took them out and when the guy set it up, he said that original box springs would have worked. But we had already set it out in the garage and they disposed of it. So, that might have been a little more helpful had we known because it was our understanding that we could not use that box spring underneath it. But we're very satisfied with the Sleep Number and it's been great.

My brother had a Sleep Number and he really liked it, so I tried it. It's good quality stuff. We had a really good experience with the sales reps. The delivery team was great as well.

I got a bed from Sleep Number when they had a promotional initiative through the company that I worked for. I bought a standard base, a mattress, and a mattress pad. The manager that I worked with at Woodland Mall in Grand Rapids was amazing. She was super patient, very knowledgeable, and walked me through the whole process. It was fantastic with the sales rep, and the delivery team was wonderful, quick, efficient, and super polite. I've had my Sleep Number bed for about six months now, and I feel pretty good about it.

I'm doing really well with my Sleep Number bed. I feel very good about it. Back in April when I went to their store, there was a female associate and her personality turned me off. She talked way too fast and they were having problems with the floor demonstration of the bed that I wanted. Somehow the pump wasn’t pumping air like it's supposed to and it just turned out pretty bad. I went back a month later and was waited on by a gentleman who was much better. Their delivery team did very well too. However, the sales associate should have told me that I needed a surge protector for the bed to plug in. Luckily, I had one in my home that I wasn’t using for anything else.

We heard really good things about Sleep Number and our mattress was about 10 years old. So, it was time to make a change and we decided to give Sleep Number a shot. We love the overall quality. The sales professionals were very informative, took their time, made sure we had all of our questions answered, and everything they said that was gonna happen came through. It was delivered faster than what we had anticipated and the delivery team was fantastic. We're overall very pleased with it.

I have been having more and more back problems since I've gotten older and my old mattress was killing me. We got the bedding and mattress from Sleep Number to improve our sleep mostly and have the bed for three months. Since we got it, it has absolutely improved my back although it hasn't fixed it. Their sales people were really nice, helpful and they gave us a lot of information. At first, we were not approved until we were bummed out. They were having some internet issues that day so there were some problems with their system. We were about the leave the mall when they called us back. Their staff went above and beyond and it worked out well. My husband and I are sleeping better so we like it.

We've had Sleep Number products for about 12 years. Recently, we replaced an old Sleep Number bed with a king size bed from them. Their sales reps were very friendly, knowledgeable and helpful. We had our bed delivered and their crew quickly set it up. They were very professional. We wanted a bigger size bed and we like what we got a lot. Some pillows came by mail too. It's a very good bed and I would recommend it.

We had had our bed for a long time and we were looking for something better. We got the Sleep Number mattress and one of those protective covers. The sales reps were great, and one of them was super-fast. I wasn't home for the delivery, but my husband was and he said it went well. However, we're not very excited about it. It's not the big changer we thought it was gonna be. We ended up buying a mattress topper to put on top of it 'cause it's not what we were hoping for. We were actually gonna start looking into returning it. On paper, everything was great. But in terms of results, it's just not fitting our need.

Our cover tore and you all sent us a new one. I had to send the old one back but needed a shipping label. Alia helped me get one and now I can ship the old cover back and mark this chore as "completed".

While in the store on June 3rd my wife and I selected a Friday 6-17-15 afternoon 12-4 delivery date and time which was written on the delivery confirmation form by the store associate Sheri. I took a vacation day to be available. I did not receive a call 48 hours prior to delivery but did not think anything of it. Friday the 17th comes and still had not heard anything by 1 p.m. so I started calling.

There is no other mattress that can come close to the comfort that a Sleep Number bed can give you. I've had mine for over 4 yrs now. I have sleep apnea and it really has helped me a lot. Vacations would be better if I could take my bed with me! Everyone should at least try one!

Purchasing a Sleep Number bed has been the worse experience of my life. The people that installed the bed stole from us. We reported it to the police and the Sleep Number people would not call the police back. They did not send us the correct equipment and it took about twenty phone calls to get it corrected. Our power went off last night and our Sleep Number bed stopped working. They cannot figure out why and the bed was in the upright position when the power went off so we have nothing to sleep on. The only thing they could say is they could send us a new box that could take 10 days. Where are we supposed to sleep for 10 days? Are they going to pay for a hotel? I would never purchase a Sleep Number bed again. We have only owned it 5 months. I wish I could turn it back in.

My bed was uncomfortable, and I thought I’d give Sleep Number a try and purchased the Sleep IQ mattress. The sales rep at their showroom was knowledgeable. However, I expected that the bed would make me feel like melting into it. It doesn’t, and I’ve tried different settings. What I find strange about it is it feels like I'm sleeping on an air mattress on the floor, which is essentially what it really is. It has that feel to it as opposed to a nice, soft mattress. But I don’t wake up with sore hips anymore so there’s been some benefits to it.

Bought our Sleep Number and little by little it became more uncomfortable. Then after a couple of years we were waking up to extreme back pain. We called Sleep Number and they were kind enough to SELL us a topper at a discount price. Warranty was for 30 days -- good reason because it is SO MUCH WORSE than the first one in just few months. Warning from the two of us waking up with very back pain again. DO NOT BUY. Run. Run fast.

Warrantied Parts for existing bed - Andrew helped me and he was awesome! He immediately sent an email with the information I needed to set in motion steps to get bed repaired.

Website wouldn't recognize my rewards code at checkout. Adrian answered all my questions. She handled my order quickly and stayed on live chat until all issues were resolved. Very good experience.

I was unable to complete my order by phone and wanting to make use of my bed ASAP. I tried online chat which resolved my issue efficiently. My only regret is that it will be 10-14 days before my bed is available to me again. Adrian handled my problem quickly and effectively, explaining my questions when I had concerns. I much prefer chat not that there was anything wrong with phone but I am rather ancient and have a hearing loss to deal with. However, the last person I spoke with by phone could tell me only that the part was not available and offered no info when I asked when it would be.

I couldn't login to setup my SleepIQ account. Adrian fixed my account and got me in instantly. Very pleasant and fast support.

I’ve had Sleep Number before and it wore out, so I changed and went back and purchased the whole bed. Everything went fine. It's just on the split thing - it's hard to make the bottom sheet, but that's all right.

The i10 Split King got delivered and installed and Sleep Number did a great job putting it in. Plus, the sales professional was really good. However, the bed is overpriced and a little bit of a letdown - I fell for something that was a lot more expensive than what I got. Moreover, it's overrated. If I had to do the purchase over again, I would buy a $2000 or $3000 really nice mattress like a Beautyrest. I bought a house in West Palm Beach, and I'm getting ready to buy four beds right now, and I would never spend the kind of money that we spent on the i10 because we were trying to get the best bed we could for a good night's sleep. Although the i10 is comfortable, it's like sleeping on an air mattress with a pad on top - there's not a whole lot to it for a 10 grand, it was a rip-off. The product is way over-fluffed. It's a scam to me.

I bought a mattress and a base from Sleep Number that cost me $2,200. The young lady from there was very nice, very knowledgeable, and very attractive. She did a good job. Dealing with her was very satisfactory. The only problem was she indicated that the mattress cover had the capability to change temperatures with the body. When the body temperature is up, one is supposed to be able to get a sense of coolness about the mattress cover and then gradually it'd warm if the body temperature cools down. They are in sync with each other. I was led to believe that was part of the package that I purchased but I have not physically experienced it so I don't believe that. I don't know if I got what I paid for or not and I'm questioning the cover. Other than that, the delivery was excellent and I'm very satisfied with the bed. I can change the number on the bed as required and I sleep very comfortably on it.

We had a Sleep Number for many years. It was wearing out on us, so we got another one which was the least expensive one that they have. They wanted us to buy a more expensive bed but we went by Consumer Reports that said our choice was good enough. Most of our family members has a Sleep Number bed. It's comfortable.

I purchased a Sleep Number mattress around President's Day at a big sale and their reps were really good. I set it up myself. I like its quality a lot and its versatility. However, there was a real confusion factor on which side of the mattress plug-in goes to what port on the pump. I ended up having to call and the guy told me the wrong thing. I started pumping it up from what he said and it was the wrong side. He was all confused too. The book claims they did label it, but I'd seen no labeling as far as left and right. It's very confusing but that's the only issue with the whole thing.

Getting a good night’s sleep is nice. We had a Sleep Number since '99 and it was worn out. We got a new mattress from them and we liked it. It's very comfortable and nice. The sales rep was great and there was no pressure dealing with him. Then, the delivery team had the mattress together in no time and took away the old bed. We’re happy.

My husband was a little disappointed with our Sleep Number bed. He's used to some memory foam so he had trouble adjusting. We probably should’ve bought something with a little more foam on top. Also, my side makes a terrible racket. I can’t use the bed during the night because there’s a clicking noise going up and down that we are very disappointed in. We can’t figure out what’s doing it. It comes and goes even. Other than that, the time when I bought the items from Sleep Number to the time they were delivered was fine.

My back is giving me problems. I had an operation and I needed a bed to be interchangeably softer or harder. I'll be going from a futon to my bed and vice versa day-to-day. I want something that I would be more comfortable with than laying on a hard surface. The sales rep got me to buy a Sleep Number and she was very helpful. They came and installed the bed. Very nice output.

My husband was desperate to have a Sleep Number so we got the mattress with the frame. The sales rep showed us all the features of the different models and helped us find our Sleep Number while we were there. Also, the delivery personnel was perfect. He showed us how to set it up and did it all himself. We've moved since then and my husband didn't have any trouble setting it up. It's pretty self-explanatory.

I have fibromyalgia so there are certain times that I need my bed to be hard and for it to be soft. I got a Sleep Number bed with base and pillows and it helps. I love it. The sales rep was awesome and explained how to work with the bed and what to expect. Also, the delivery team explained everything to my husband including how to put the bed together and take it apart.

Everything worked well ordering a replacement air pump. I did the troubleshooting by interchanging the tubes to identify the needed repair and that was that. Thank you.

The sales rep was outstanding. Answered all of my questions with ease.

I purchased my first Sleep Number bed in 1997 and loved it for years. It was finally time for a new one, so replaced last fall. It's even better! Today I was attempting to use a promotional code online for bedding that the store said I should be able to do. Apparently not, but I opened a chat log and got Adrian. She was great! Spent time looking up my account and actually getting my order placed "outside of the box". Great Customer Service and Products!

The customer service rep, Alia, was very helpful. She was able to provide me with the cost, replacement time and part number. I am extremely happy with your customer service.

Sleep Number is a great bed. It definitely reduces back pain. My brother has one and he said it was the best thing he ever bought. I purchased the mattress, the box and pillows. We met with the manager at Garden State, New Jersey and he was very knowledgeable, direct, and honest. The delivery guy was very quick and efficient. I'd like them to lower their prices, though. Also, my side of the bed is a little lopsided but we can fix that. We're going to take it apart and put it back together. But it's definitely way better than the other mattress we had.

Online purchase with Jay. Within 30 minutes Jay knew my needs. We placed order and arranged delivery. Best online chat purchase ever! Jay ROCKS!

I own two Sleep Number beds, a queen size and a king size. I love them and since I have a really bad back, I wouldn’t go without it. Their sales guys were great and they helped us out with what we needed. The delivery guys did a great job too. They set everything up and it was perfect.

We got the mattress and pillows from Sleep Number and the sales girl was perfect. She was able to get it delivered within a week. We had just moved out here and had no furniture. The delivery person was friendly, careful and on-time but had a bad attitude about things because we have a Sleep Number that is still not working and he didn’t offer any suggestions on how to get it working.

We've been looking for a mattress that was comfortable because the aches and the pains are really kicking in. It had been a while since we purchased a nice mattress. I got my Sleep Number in a spring show where I had a good experience with the sales rep, and tried the product myself. I laid down on it and the lady came over and helped me and I was sold. I had ridden a bus for three and a half hours and my back was already starting to hurt. And when I got up, I told the rep, "Lord, this feels better than a margarita." Although there were a couple of things wherein that the first rep was gonna charge me for and the other rep caught it and corrected it and that threw me off. But, at least, it got caught and corrected. In addition, everything worked good with the delivery. The delivery team very professional and they didn't look like thugs and I liked that.

We needed something we could be able to modify if we weren't happy and the fact that Sleep Number was adjustable was a big thing. We got the mattress and it's good. We were also very satisfied with the salespeople and delivery folks. I'd recommend them.

There were comments on how successful Sleep Number was, so I bought the bed and the base and I'm still getting used to it. The sales rep was very professional and I had no problem with the delivery. I like the offer of trying it our for a while as everybody has a different need.

I bought the Sleep Number bed for the long term. I was looking for a bed that I hoped wouldn’t wear out after a couple of years. The old mattresses wore out and there had to be duvets and everything in it after you’ve had them for a while. I’m hoping this one doesn’t do that, and it hasn’t so far. The sales reps were very informative and helpful. They showed me at least six or seven different beds and then I left, came back and they talked some more. The delivery guys were very helpful. They took the old one out, set the new one up and explained how it all worked so that I didn’t have to read the instructions.

We have used a Tempur-Pedic bed and my husband was not comfortable in it and so we looked for something different. We purchased Sleep Number mattress and pillows. Their sales reps were very helpful and very polite and I enjoyed listening to what they had to say. They also delivered it and set it up for us. Their delivery team were very courteous and quick. I like the quality of the bed very much.

We purchased a Sleep Number bed years ago, and this time, we purchased another mattress and a base. The quality is excellent, and I wish we had gotten it earlier. The sales rep was helpful, and the delivery guys were very efficient and knew exactly what they were doing.

We were looking for a new bed because our bed was pretty old and uncomfortable. We found out about Sleep Number and there's been a lot of positive reviews, so my wife and I decided to go in there and check it out. The salesman was great. He explained the different options and told us about the delivery period and how the system works. Delivery was smooth, too. The delivery team gave us a call ahead of time and showed up on time. I've been sleeping good since using Sleep Number. It's everything I could have wanted. I'm very happy with the purchase.

First and foremost I would like to say that the salesperson at the store was very knowledgeable. She was very professional, courteous and did an incredible job selling the product. However my wife and I are still trying to adjust to the new bed. I have had a couple of mornings waking up with terrible back aches. While I have started adjusting to the new bed my wife is still struggling to find her sleep #. The other night she got up after tossing and turning half the night and sleep on the couch. Hopefully we can resolve this problem as she and I would hate to go through this process all over. If there's any suggestions you or a representative from the store have please contact me at **.

Representative answered quickly and gave me direction to correct which worked immediately.

Chatted online with Alia and she/he was the most helpful customer rep that I have dealt with since October 2015. Those CSR solved my problem that I have been trying to solve since October 2015. Hats off to them. Finally someone that actually knew their job!

The live chat customer service representative was great! I explained the issue with the bed and they worked with me to help resolve the issue as fast as possible.

I inquired about information regarding bed adjustment and dissembling and moving a bed to another state. Jordan was my contact person and he was great. He was extremely professional, knowledgeable and willing to take the extra steps to ensure that I understood all his answers and directions he provided. This is why I shop at Sleep Number Stores.

Sleep number QVC compared to I8. Jay did a quick and great job in explaining the difference between the two. Thanks Jay.

Ben made my day on the SN Chat Line. He did a great job!

My dad and brother had Sleep Number and I really liked it. My interactions with the representative were good and I bought myself everything-- the mattress, base, pillows, bedding. My purchase came through UPS and I set it up myself. I feel good about the overall quality so far.

We were looking for something new and different and Sleep Number has been great. When we bought the mattress, it was a busy day but their sales reps were fine. The mattress was delivered early and we were not home at the time, so it showed up on our doorstep which was perfect.

Our old mattress was getting a little bit worn so I got a mattress from Sleep Number. I also got the frame, some pillows, a mattress pad, some sheets, and a blanket. Their reps were helpful for the most part but there are times when things took a long time. They were having computer problems which was a little difficult. There probably needs to be more salespeople on the floor because the store was busy. The only thing I'm disappointed with is the fitted sheet which is really hard to get on. It's very, very tight. It pulls the corners of the mattress up. Other than that, everything was pretty good. It was a very positive experience overall.

I got the base and mattress from Sleep Number and I like the quality. We also got nice, comfy sheets to go with it so I feel pretty good with it. At one point, we were interested about getting the sheets because the one we had didn't fit. I called a rep about it and he never got back in touch with me. We wound up getting something else. I like the bed but my husband doesn't like it. He wants to get rid of it and go back to his old bed. He can't seem to find his number. When he puts it up in the 50s, he thinks it's too hard. He puts it down into the 20s, it's too low. Sometimes, I have to readjust it when I haven't been in it for a few days. Other than that, the experience was fine and I am satisfied with it.

I stayed at a hotel that had a Sleep Number bed and it was a very good night sleep for me. I was very impressed so I bought one. The sales professionals were excellent. I told them what I wanted and there were no frills and haggling. They gave me exactly what fitted the bill. The delivery team were great as well. They came in and were easy enough. I love the quality of the bed so far. I have chronic nerve pain and Sleep Number is the reason I can sleep on the bed again. It's amazing and it changed my life.

I have a Sleep Number king bed since 2002, which I gave to my daughter and then I purchased a Sleep Number queen mattress. I didn't have to go to the store. I ordered it by phone and they got me everything and it was good. The sales person was very nice. They delivered it through UPS and I put it together. I really like my new bed. The other one that we have is still good however hey have to replace the foam part of it that goes right on top of the air mattresses but other than that, it's still good after all of these years. I would never go back to a regular mattress that's why I purchased another Sleep Number.

The store in Rockland County was very, very nice. I drove them crazy testing everything with my husband. We purchased a bed because of my husband's back and we also looked on Consumer Reports online. I have the king size but two separate mattresses. I like it a lot. I'm glad I made the change because it's better for my husband's back. The problem with regular beds for somebody with a bad back is you twist and turn. Twisting is not good for a bad back. With Sleep Number, based on this movable frame, he sets the position with his head up, like in the snore position. He doesn't turn and he wakes up with his back better. And he likes to sleep on his side and they said this one is the best for sleeping on your side.

Hopefully the bed is better than the customer service. I was given the complete runaround and told by multiple people I would receive a tracking number when my bed was shipped. Well no tracking number was ever sent and after a chat and two phone calls I was told it would be delivered tomorrow. This is after they had a "glitch" that didn't give us the sale discount and thankfully I caught it otherwise we would have been out $500. So far very disappointed with the quality of customer service. Like I said before, if the bed is the same quality as the service it will be terrible. Would not recommend this to family or friends.

Will gathering information on my new bed purchase options, your system kept dropping me/us out of our Chat Session. We had to restart our Chat no less than three times. Aggravating.

Delivery - All went well.

We haven't received delivery of it yet, but the purchase experience was wonderful. My husband and I are so excited to receive it.

We were scheduled for a June 11th delivery, was confirmed then last minute cancelled by Sleep Number due to the product not reaching the dock on time. They tried to reschedule on a weekday, which does not work for our schedule. They pulled us from the schedule which from what I understand, it automatically schedules you two weeks out. New delivery date was set for June 25th which conflicts with other commitments. Very disappointed with the customer service from the delivery team. Very expensive product and if you cannot deliver on a timely basis as we were told, why should I spend that kind of money on your product The store experience with our sales person Mike was great.

Was having a problem with my remote. Was inflating at five increments then stopping. Chatted with Andrew who advised me to check for a kink on hose. Yup it was there. Now everything is fine.

Great customer service, Frank is awesome.

I purchased a Sleep Number bed with the adjustable base. The sales people were fine and I just had the bed delivered. The entire experience was quick and easy. I'm just having issues with it staying connected and monitoring our sleep. It did it for the first couple of days but I haven't mailed Sleep Number to get it set back up again.

We were having lots of trouble sleeping on our previous mattress. We bought a Sleep Number bed and so far, we love it. The sales woman was fabulous. Excellent experience. Highly recommended.

We had a 10-year-old Sleep Number bed that we wanted to replace so we bought a c2 mattress only this time. The salesperson was very helpful and easy to deal with. There was no pressure and it was a very pleasant experience. I had the new mattress delivered to our home and the delivery team set it up. We're very happy with the product.

It was a good experience for a great product. Great sales help. No problem with pricing, but did feel the 48 month interest free financing might have been a bait and switch come-on, since that one did not get approved but the 12 month did.

I really loved my experience with Sleep Number. My customer service representative was great and made us feel completely comfortable and was very knowledgeable about Sleep Number beds. I believe everyone should have Sleep Number bed.

The Sleep Number dual temp is wonderful. Keeps the mattress cool in the summer and warm in the winter. There is no more fighting with the air/heat thermostat. I can cool my side of the bed and he can warm his. Cannot imagine going on vacation and not having it with me.

I have to say that Sleep Number has the worst customer service. I ordered the bed on Memorial Day - hoping that it would make it for delivery before 6/18. Not only did Sleep Number input the incorrect delivery information and screw up the first delivery, but they failed to call me to reschedule that delivery. SO - last Thursday, I went into the store and told them I needed the bed to be delivered this coming Friday. They said no problem and that they would call Home Delivery to take care of the problem. Today I get a call saying the truck is on the way and they can't find my new apartment. WTF!!! Now they're telling me the next delivery date - because I missed my appointment, is now June 22nd. I'm canceling the whole order due to the ineptitude of your store employees, home delivery employees, and lack of customer service.

I needed to know if we could place our sleep number mattress directly on a slatted bed frame. I was able to ask a representative instantly. Adrian was fast and thorough with a response and we now know what type of furniture to look for. As it turns out, we have to use a true platform bed, not slats. Good to know.

My wife and I used to keep on having back problems every time so we tried Sleep Number and were extremely satisfied with it. Our back and neck problems disappeared. The sales rep was helpful and courteous. He did his part of trying to convince us and told the additional features like the pillows and the mat. But the moment we showed disinterest, he immediately respected that and didn't try to push us too much. They delivered the product before we expected it which was great and so far, the mattress has worked out well for us.

My wife was having back issues with the Posturepedic bed that we had. It's supposed to wrap around the body and that didn't help her so we upgraded to Sleep Number and purchased a whole set. The Sleep Number bed is comfortable but recently, I've got back pain even though I tried the different numbers. I wish I could upgrade it to the massage one. The sales reps were polite and very good, but I didn't get the discount I wanted for military, which I don't think they have.

I've had a Sleep Number bed for 20 years or so and recently bought their mattress. I picked it up and installed it myself. It has been a great experience with Sleep Number.

My wife has a bad back so I ordered the base and pillows from Sleep Number. We both love the mattress. It’s the best one we’ve ever owned. We sleep better than we ever have and wake up with less aches and pains.

I have recently seen other companies use the online chat feature to answer questions. I absolutely love the convenience and quick response time of it. Can't wait to purchase a Sleep Number!!!

Hi Awesome Support Team (Adrian). I contacted support chat and within minutes I had the problem resolved. Thanks to Adrian. Thank you.

We needed a new mattress and saw that Sleep Number had a sale going on. The salesman at the store was great. He walked us through the whole thing, and gave us time. We got mattress, the base, the plastic box-spring and then pillows. When the delivery team came in they got everything assembled quickly and they gave the boxes to my kid to play with. My Sleep Number is good but I'm still getting used to it. Some good nights, some bad nights. But overall, it was an easy, fast, and happy experience.

We finally had enough money to afford a nice bed and got the Sleep Number mattress and base. However, I'm not thrilled with the mattress at the moment as it deflates and we have to constantly fill it back up but I've yet to call anyone about that. The people have been amazing. Their sales rep was friendly and very informative.

We were having problems with our other mattress. We got the Sleep Number mattress and I like the quality a lot. Overall, it was a very informative experience.

I contacted a representative through chat on your website about a broken base and if it was covered under warranty. The representative was unable to assist with the problem, but they took my number and said they would have someone contact me.

I wouldn't have thought it would be so difficult to give someone 6K! I cannot really comment on the quality. So the product since after waiting over 2 months I still have not received the bed and I guess I will have to be returning the other things. I have to say that I would not recommend Sleep Number for anyone else. It seems other reviews have made customer service complaints which should be one of the easier things in sales. To spend that much money and to be treated like you don't really matter is atrocious.

I'm very impressed with product & delivery time. Ordered on 3rd, received on 10th. Very easy to install, & slept very comfortable. I would recommend NUMBER BED 100%.

Just wish we would have purchased a King. Do not like when my husband wants head of the bed elevated and I don't with queen. No option for this.

Sleep Number is all right but it costs a lot of money for a bed.

I tried the Sleep Number bed out at a home show. I was very happy with it and decided to purchase there. The saleswoman was knowledgeable and very helpful. The deliverymen were very friendly, quick, and knowledgeable. They showed me how to operate the remote, showed me the instructions and went through it with me. The bed is awesome and I love it. I'm very happy with the product and the overall experience.

We had another very expensive bed that we thought was going to last forever and it didn't. We decided to look around for something else and Sleep Number was one of them. We looked at it and we loved it. Their salespeople were very helpful in getting us set. We had a little situation with the lights underneath and they sent a guy out and he put new ones on. Everything's going well so far. Sleep Number is a good bed and we've been enjoying it. We have a half-split. My wife has her side with her pressure and I have mine. She can raise hers and I can raise mine. It seems to work out great and it's a good concept. It's been a good experience all in all.

We have a Model 5000 which is quite old, but works fine. The side rail foam on my husband's side is broken down. I contacted Customer Service to order a replacement set. We could not find our account in the system, but Adrian led me on the search for the model number. We found it and placed the order. The parts were very reasonably priced, especially if they last a long time again. We are looking to purchase another split mattress bed, but can't afford it right now. Thanks Sleep Number!!

Ordered replacement foam for my bed. I still love my Sleep Number bed after 17 years!

Very helpful in answering my questions about attaching the headboard bracket as well as my question about weight distribution on the bed. Thank you!

Problems with the remotes. I think they have been resolved, but won't know for sure until I can try the timer feature.

She was right to the point, asked personal questions such if we had back issues, appeared truly concerned, upgrade us on all assorted pillows and sheets. I loved the whole experience. This our 2nd bed, our 1st bed last 18 years with a 20 year guarantee. It is great to have 25 years - I cannot wait to have a good night sleep.