Sleep Number Reviews

I’m very happy with the quality of the Sleep Number. It does what they said it would and I’m getting good night’s sleep. Their sales rep was very informative, helpful and courteous.

We bought a king size split mattress from Sleep Number. The sales rep was very nice and very informative while the two delivery men were very helpful. They came when they said they were coming, and they did everything they said they were gonna do. The bed's fine but I would never pay that much for another one. That was our mistake, but it’s still a very nice mattress. I can raise the foot and the head.

I thought I'd give Sleep Number a try because of all the advertisement around. It's my first purchase from them and I'm very underwhelmed with the mattress that I got so I'm probably going to be switching it. But the experience from the process and customer service has been fine. The salesperson from their webchat forum was very helpful and answered my questions about sizes and platforms. Great customer service.

We had a Sleep Number bed before and we wanted to upgrade to the tilt back. We went to their store and the sales representative was very personable, professional, and showed us all the different options. We chose one of the beds and bought it and we also purchased all the sheets, blankets, and stuff with it. The delivery team did a great job as well. They were on time, were in and out in about 45 minutes, and showed us how everything worked. We like our bed and its quality is excellent. We're Sleep Number fans and try to tell other people about it.

My husband and I agreed that our sleep on the other mattress that we had was not turning out well for us. We had different needs. We got a Sleep Number and it's good. Their salesperson was super helpful, very pleasant, and not pushy. The delivery crew was also helpful and polite.

I was having surgery and I needed a bed which changes positions so I got Sleep Number. The bed is good but I was just a bit disappointed with it because it is warmer than I thought it would be. Also, the twin extra long does not have the furniture surround for the bottom which I was not aware of when I purchased it.

We were moving to Hawaii and needed a new bed. We liked our first Sleep Number which we already have for years so we bought a second one which is a king size bed. It was better to have the bed in boxes so they mailed it to us. We did the setup and it took two and a half hours to finish it while we were told it was going to take 45 minutes.

My wife and I got a good demonstration of Sleep Number where we were shown how to put our own sleep number, how it elevates, etc. The sales rep was very cordial, upfront, and engaged. He told us what we would expect and we got what we were told. We bought the adjustable base with the tilt head and foot and some pillow cases. We also got the sheets because the bed is split. The delivery crew was very efficient, friendly, clean, and knowledgeable. They got the bed up and running. The bed is nice and comfortable and the Zero Gravity is great. The only thing that's complicated is trying to stay upright because I'm a side sleeper. But other than that, everything was good and I'm very well pleased with it.

Alia was so helpful today over the live chat feature via Sleep Number. We have owned a sleep number bed for many years. They spoil you. Once you have slept on a SN, nothing else will ever do. I ordered a bed this morning for a family member. After assessing my needs, Alia quickly steered me in the right direction and helped me purchase the best solution for us. It was one of the best customer service experiences I have had. Thank you Alia! And thank you Sleep Number.

I had a problem with my delivery. They were extremely late (due 12 to 4 and showed up about 6:30). I called and a supervisor offered a complimentary sheet set or comforter. I just chatted with Alia who provided the sheet set with no hassle at all. She saw a note in my file and was able to place a free order for me. Not what I was expecting. Thanks Alia and Sleep Number for your quick assistance!

Went to the Sleep Number store in Tulsa and paid over $4,000 for a king size bed on 6/18/16. It was to be delivered on 6/29. Received a recorded message on 6/28 stating that our bed would be delivered on 6/29. Preparing for our new bed, we got rid of our old bed. On the morning of the 29th instead of receiving a call from the delivery men I received a call from a customer service (I use the term loosely) rep who told me that our bed "did not make freight" and that the soonest we can expect to receive it is on July 13th, and would that date work for me?

We recently visited a Sleep Number store to test out some of their beds and were thoroughly impressed with what they had to offer. The beds were incredibly comfortable, customizable to each of our individual needs and truly met with all of our expectations. The sales person was attentive, knowledgeable and friendly. We left with a good knowledge of the products and a real desire to purchase when our budget allows. Excellent experience!

I have an older sleep number bed, and want to buy one for my son... But the deals aren't what I was seeing a couple months ago and could have swung it if it were $200 off instead of $100. But the person CLEARLY did not want to assist me in any way. The short response was "the current promotions are on the website and started today, have a good night". Literally. Based on what I was seeing on the FB page comments maybe I need to see what else is out there, because I'm so not impressed at this moment. I think I should ask some of the people I have referred over the years if they are happy first.

I didn’t want a regular mattress, and I definitely did not want memory foam so I got a base, mattress and mattress cover from Sleep Number. I like the idea that I can adjust it if I need to. I didn’t know how to set up the bed, so I had a home delivery and I had a great experience with the delivery guys.

We liked the Sleep Number bed so we went ahead and got one. We had it delivered via UPS. We live in a rural area so it was easier for us to put it together ourselves and it was easy doing it. I'm happy with our purchase.

I had friends that used Sleep Number and they like it. The salesperson was really good (I know since I'm a sales person myself). We went to the store one time to just look and she was so helpful, I kept her business card. The delivery team was in and out within 15 to 20 minutes and the bed is exactly what I expected. With the product that has an established name like they do, I'm not worried about its longevity.

I had Sleep Number for a long time now and have always had a good experience with them. I got my first one in 2005 and it's the only bed I want to buy. I was swapping out a larger bed so I got the frame with the stuff on the end to attach a headboard. I've been in their store several times and their sales reps were excellent every time I deal with them. I've had them delivered and it went fantastic. Their service is great, but the bed itself made all the difference in the world because I have some back issues. Nothing can beat their mattresses.

Sleep Number felt nice so we bought one. We got the pillows also and my husband loves them. The overall quality of the products was very good.

A friend and my son both recommended Sleep Number. The sales reps were great. They were very helpful, quick, and not pushy. The mattress came in a box and it was super easy to put together. I'm satisfied and happy I bought the mattress for our guest bedroom. Other than the delivery amount was way too much, everything was very good.

My sister got a mattress from Sleep Number and she liked the variability of the firmness and everything that she could change. She was able to finally find the exact one. We were extremely surprised at how fast the delivery was because we were expecting the bed in a week or two, but it came within three days and we weren’t ready for it at all. The delivery guys were good and they got it in quickly and it was ready to go. My sister loves her Sleep Number bed and likes how it's not super hot but she can still stay warm. She’s the kind of person who has a million blankets on her bed, but she feels better with this one. And although I don't personally sleep on the bed every night, I like it too and my sister makes me go through it to find my number, which is interesting. If I have people over and I'm switching out beds, people can find their number so they get a comfortable sleep. It’s a cool idea.

We had a Sleep Number bed but it was old and breaking down, so we purchased our second Sleep Number mattress. And since the frame we had was one of the first ones that got recalled, we got a new base and the legs this time. The quality of the bed is good. We had it delivered and set up, and the experience was fine.

My father has had a Sleep Number bed for couple of years and he loves it so I decided I want to get one. I bought the mattress and their sales rep was very helpful, level-headed and easy talk to, just not about beds, but about life in general and hobbies. It was an excellent interaction. We were very pleased with the mattress and the upgraded base that we got with it. They were excellent. The only thing that we're not happy with is the protection cover that went on top. After two washes in the washing machine, it has started to unravel. We've also had some trouble with the communication of the sleep right tube and the controller. It deflates the mattress without us telling it to. Nonetheless, I highly recommended it.

Since my husband's level of firmness and my level of firmness were so diametrically opposed, we bought the Sleep Number. We went to a home show and that turned out not to be the best experience because they told us that the pricing was such and such. We got much better pricing by calling the store the next day. Our delivery experience was absolutely hard and the delivery team was in a big hurry. One guy was trying to help me, the other guy was a newbie and was moving my old mattress, and at the same time, I was trying to get an explanation from the other guy about how to operate the bed. And he was in the hallway, knocking into the ceiling lights, and I kept saying, "Hold on." He made me terribly uncomfortable and even now, I don't want to talk about it. So we called the store, complained and they were very nice about it and took the charge off. We also kept our old mattress just in case but ended up getting rid of it. We're sleeping better now and we've made a commitment to this mattress. I'm happy with it.

We went to the store and the their sales reps explained what the bed was and what it did. My wife and I lied down on one of the mattresses and got a chance to adjust it and it seemed like it was comfortable. We purchased the Sleep Number mattress with the SleepIQ and it's pretty good. Though it’s hard to quantify how much benefit there was, I’m hoping that over a while, I’d be able to crack how my sleep patterns are improving. But it’s not as good of a difference as I was thinking. I was hoping for a dramatic change, but it wasn’t as dramatic as what I had hoped.

We were looking to upgrade our mattress since the other one we had was uncomfortable, and bought a Sleep Number mattress and the adjustable frame. I'm really happy with the bed. The only thing is that when I raise my feet up, my wife's back hurts so I can't raise my feet in the bed. Instead, I use the pillow.

Our friends who have been customers of Sleep Number for a long time and have the bed in their home and RV recommended us to get the same brand of bed. I have been wondering about it for a long time. Then we decided we wanted it good. We spend a lot of time sleeping and we needed a good mattress. So I got the mattress, base, and mattress tabs from Sleep Number. We’re happy and satisfied with it. The sales professional was very helpful and informative. The delivery team showed on time as well.

My wife and I had different back issues and we both liked different style beds. We bought the whole bed from Sleep Number and we're very happy with it. The sales guy was fantastic and the delivery team was outstanding.

It was time to get a new mattress and the warranty people said that Sleep Numbers are pretty good. The salesperson was really nice and ended up keeping the store open a little later because of my work schedule to accommodate me when I made the purchase. They also extended out a promo for little bit longer than it should've been which helped me buy the bed. Overall, I really enjoy it although I'm still trying to find that perfect number for myself.

I’ve been sleeping on the same mattress for 25 years and I figured Sleep Number would be a good one because I can adjust it. It sounded like a good deal so I went with it. I got a pillow, some sheets and a down comforter and they’ve all been really nice. The sales reps were awesome and did a good job. I love my bed and my girlfriend loves it so it works out nicely.

We have 3 different Sleep Numbers... the 1st we bought in Scottsdale, Az along time ago. It is a Cal King. We don't buy all the added foam - i8 is what we buy. We add 2-3 inches of foam and put atop of our beds. Then the mattress pad so on and so on. We were so impressed with the bed we bought a queen short for our 5th wheel.

I was able to get a replacement part for my parents' bed quickly. Thank you.

I had a great experience with my salesperson.

Poor Customer Service. Bed not delivered.

Number of accounts need to log into SleepIQ. Agent answered my question quickly.

Ok I know how important the difference between 4 and 5 stars can be. If it were based on the website I would have went with a 2 or 3 however I went with 5 for everyone on FB and Adrian on the Sleep Number chat. I was very frustrated/ upset with the site. I was placing a order on 6/28 and the site went down for work/upgrades. I tried again 6/29 and the site went down every time I went to check out. Very frustrating as all I wanted to do was get my bed ordered. With my hrs at work I was unable to call while I was at work. Thanks to Cory on FB for linking me with the chat and Pete, Jamie and Alan for following up with me to help pinpoint the website issue and to make sure I was able to get my order in.

We've owned our bed for almost two years and, unfortunately, have not found it to provide an enjoyable sleeping experience. When we purchased our mattress in La Jolla, CA, we believed the advertising that was running at the time. We visited the store twice prior to our purchase and eventually made the decision to change to this type of mattress. At the time, we had a foam mattress that was old and no longer provided the sleeping comfort we looked for. The salespeople assured us that the adjustable nature of this type of mattress would surpass the foam mattress we were replacing. However, we have had very poor sleep and awaken with sore backs and sore joints. We initially worked with customer service reps who were helpful and provided items that we added to our bed to improve the performance but after some time there was little more than could be offered.

We love Sleep Number. The gentleman that waited on us was really good. He knew a lot about the product and let us try every model that they had. We already had a platform, so we just got the mattress. It was delivered to our home and we set it up ourselves. I have back and shoulder pain and within the first four days of using it, they were completely gone. In addition, my husband had two back surgeries and he's in constant pain. His is not completely gone like mine but it has helped a lot. We will never have another bed.

I was looking for a different mattress so I purchased one from Sleep Number. Kevin, the salesperson, was very good. I had the mattress for home delivery and that went well too. Quality-wise, the bed is good and it was a great experience.

My Sleep Number is good! I enjoyed going to their store where everything went well with their sales reps. We had the bed home delivered and their delivery team was good, too. They took the old bed out, put the new bed in, put it all together and showed me how it worked. Everything about the bed is very comfortable and it's worthwhile buying. I enjoy it and I like its quality very much.

I wanted to buy a Sleep Number bed for 10 years. I never had the capacity to do it but now I finally did. We went into their store, looked around and tried their beds out, which was a very good experience. I got the mattress and base. I'm very happy with the bed because my Sleep Number is a hundred and my wife's is about 40. With Sleep Number, it has been simple and easy.

I had a Sleep Number before for about five years. We have a second home so we bought another one but just the mattress this time. I tried to buy a Sleep Number bed a few months back but I had a very bad experience at Southcenter so we didn’t buy it. This product came up again in a different branch, which was very good, but I didn’t go to that store and buy it. We had it home delivered and the experience was excellent. The quality of their product was excellent too. I love it. It’s the best bed I’ve ever bought.

I have two Sleep Number beds, one at each one of my houses, and I like them both. I have my original Sleep Number bed for 12 years and it was good. I recently got another Sleep Number bed, pillows, and mattress covers. They delivered it to my office through UPS, and then I took it down to my home. Overall, the quality of the Sleep Number products I bought is good.

I've had Sleep Number for years and I've always enjoyed it. I have COPD and I can adjust it to where it’s comfortable for me. Whenever I get an ache, I change the pressure where I need it. Their reps were also very professional. They showed me the differences between the mattresses and tried to figure out my Sleep Number. I've recommended them.

My wife’s chiropractor suggested Sleep Number so we bought one. Their sales reps and delivery team have been excellent. The bed is of good quality and I don't have any issues with it. It's a good purchase.

I had my old mattress and after five or six years, I thought about getting a new one. I was confident in purchasing a new bed so I purchased a Sleep Number mattress and a base. Their sales rep was really good. He helped me out with everything I needed, answered all my questions and it made the process pretty easy for me. I had them mail it and I set it up myself. Everything is doing fine so far and I'm happy with the purchase.

We're happy with the quality of our Sleep Number bed. I got the base but they put it within my existing bed frame and I got pillows too.

I liked the idea of having two, side by side bed and so I gave my daughter the go signal to purchase a Sleep Number then she went to see it and took care of everything. I like it very much so far. However I noticed that it's pushed down on one side because that's the side I get into, and it's just the mattresses with no base, there is nothing to hold it in.

My husband wanted a Sleep Number so we got the mattress that goes up and some pillows. The sales rep was very helpful and the delivery team showed me how to work everything and were very professional. I can't get my sheets to stay on though.

Sleep Number is a good product and it’s comfortable. We like them very much. We have one for a number of years and recently purchased the base, some pillows and mattress cover. The sales rep that we talked to was very good. The bed came in the mail in lots of boxes and it was easy to put together.

We had some family members who had a Sleep Number bed and that's how we bought ours two years ago. Then we also bought one for the son and another one for our spare room, and we're very happy with the bed. We got it all -- mattress, base, bedding, and pillows. When we bought the son's bed, its delivery was all wrong. We had selected king flex, but a split king was delivered instead. There was a little frustration between the delivery people and their office the day this was all going down, and people didn't seem to know what was going on.

We were moving to Florida and wanted to get a new bed that we could customize the comfort level of the mattress, so we narrowed it down to a couple of different products. We lived in Champaign where there happened to be a Sleep Number store, so we went there and tried out the bed, and decided that was the way we wanted to go. We got a mattress, an adjustable base, and some bedding, pillowcases and sheets.

We already had a Sleep Number bed for about 15 years and liked it, but it was starting to sag in the middle, and we also liked the adjustable one so we bought a new bed from them and I like it a lot. We got the mattress and the base. The sales rep was very helpful and good at explaining what was going on. The delivery guys were very good, too. They got their work done pretty quickly and explained how to operate the bed. We had a very good experience overall with this company.

Support Call - Inoperative Dual Temp Layer System. Representative was very helpful. Gave easy to understand troubleshooting instructions. Had pleasant demeanor. She did a good job.

My question was answered quickly and easily.

I always wanted a Sleep Number. A friend of mine had one and she told me it was really comfortable. I bought the mattress with the base and some bedding and I really like it. It’s the most comfortable bed I’ve slept in in a long time.

The sales rep explained everything about the Sleep Number to me and was good. The delivery team was a little late. They quickly put up everything and the remote wasn't working. One of the guys kept shaking it while the other guys were already out in the truck. They were in a big rush and I didn't even get to ask questions. Additionally, the bed was too high for us. I was sitting on the edge and the top of the mattress is now slid over. I don't know how to get it back on top. Then, they sent us the shorter legs and a new remote. We haven't got the new legs on yet but it's much easier now for us to get in the bed with the four-inch legs. However, we still don't know how to get the new remote going. It works sometimes but not all the time. We're a little frustrated with the delivery as it would be $150 to have somebody come out here to program anything. But we've been very happy with the bed and we sleep well on it.

The sales reps from Sleep Number were helpful and the delivery went fine. Overall the quality of the bed is very good and we really like it.

We heard about Sleep Number years ago. In fact, we had one for about eight years and we just needed to have a new one. Their sales reps were good, helpful, didn’t push, and they let us make up our mind. It was mailed to our house and it was very easy to set up. I like its quality.

I like the adjustability of the Sleep Number bed and it was also recommended by friends. Their sales rep was great and the delivery was good. I think it’s a good product.

My husband was having back problems and he figured that Sleep Number would be the best bed for him, so we got the mattress. We received it via UPS. I put it together and it was pretty easy. However, we adjust it all night and thought it was going to be different than what it is. I thought it would have been softer. We ended up buying a foam mattresses to go on top of it to add more cushion to it.

My husband has cancer and was going through chemo. Our bed was shot and we needed something that would keep him comfortable. We bought the Sleep Number mattress pad and the base. Their sales reps were awesome. They really did a nice job explaining everything like the benefits of each of the different beds. We scheduled for a home delivery and their team was very efficient. They did a great job of going through, explaining what they were doing, and what we needed to do after the setup. We're extremely pleased with the bed. The whole experience has been very positive.

I like our Sleep Number bed. I looked around at a lot of different places and I bought from Sleep Number since I liked the option of being able to change the firmness of the mattress. We purchased the base and the mattress. The sales rep was polite, knowledgeable, she explained everything and took her time.

My husband and I prefer different types of beds so we got the Sleep Number. We purchased the basic mattress and the sales reps were great.

I had a Sleep Number bed for more than 10 years and really liked it. I recently got another Sleep Number mattress to replace the old one. It's a good mattress, and I love it. I ordered it online and it was a really smooth transaction. I had great guys from Sleep Number come and set it up. It's convenient for me because I live in a row home with space constraints, and I can safely transport my Sleep Number mattress up my narrow staircases. My experience has been excellent from start to finish. It was a very easy purchase, a quality product, and they gave great care in setting up the product.

My back is messed up and this Sleep Number bed is hard for me to get comfortable in. I prop pillows on it but it doesn't help me so I've been sleeping in my basement on a chair. When I was at the place, 35 on the bed was good but at home, it's not. It feels like I'm lying on the ground so I tried different numbers on it. The button is also broken and the numbers go all over the place. It's the worst bed I ever bought, I'm not happy with it and my wife is not either. However, a buddy of mine bought a different mattress and he's happy with his Sleep Number. It worked for him. As for me, I wish I haven't bought the bed and they'd come and get it so I wouldn't have to pay them.

My husband and I have back issues and we can’t sleep on the same firmness, so I purchased a Sleep Number. I only purchased the mattress and the reason is because I spent so much money on mattresses that didn’t work out that I just thought I’m just going to get rid of the one I have and put this one on. I really like it. I thought it was the answer, and so far it is. It’s great that the settings can be different on both sides and you don’t have all that foam with the toxins. It’s light and easy to move. I put it through 0% financing, and I was able to contact the finance company directly and change my payment dates so it was more comfortable for my budget. Everything’s been really smooth. As far as I did my part, I feel like everybody else did theirs.

I had a Sleep Number for over 10 years and loved it. I thought before buying another bed for the guest bedroom, I might as well get a decent one and so that's what I did. I bought a bed frame and mattress. The sales professional who attended to me was very professional. I can't believe how quick the delivery team came in and set up then took all the cardboard and everything away, and left it neat as a pin, so I'm very pleased with them. The overall quality of the Sleep Number bed is top-notch and I love it. I was pleased with the whole experience altogether.

I didn't like my last bed and my friends have Sleep Number beds and told me they really liked them so we bought everything but the pillows. The sales rep was great and the delivery team was wonderful. It's been a very pleasant experience all the way around. Though my purchases are expensive, they're good. I haven't had any issues with them.

I ordered a bed for my father and in 48 hours had still not received an email receipt. I contacted Alia and she immediately saw that the boy that put in my order never put in my email address. She sent me my receipt and informed me that there still was no tracking information. My point being, that with the small exception of not putting in my email address, the customer service at this company is awesome.

From our trip to the store in Colorado Springs where we were helped by Bill to my online support chat with Alia, we have had a great experience with Sleep Number. Our remote stopped working, but Alia was quick with a solution! We are looking forward to getting our bed working again, and it is great to know that all of the promises of continued customer service are true. Definitely a worthwhile investment!

I started talking to customer service concerning our refund in May. I was told by the supervisor Brian, that they would credit account ending in **, NO Problem. So what happens they credit account ending in **, starting on June 6th. Talking to Lashawn, she told me she has seen this before and could reverse it, never heard back from her. June 13th now Jennifer tells me she can get it done, never heard back from her. June 21st - Marie, still nothing, June 22 Ted ** - he actually did return my call and was working on it.

I placed an order for a replacement remote through "live chat" and was very happy with the service and wait time. I would definitely use it again. Reps were courteous and helpful with my needs.

Some friends told me about their experience with Sleep Number so I got their mattress. The Sleep Number sales rep was great. Assembling the bed was easy - there was absolutely nothing to it. I love to sleep on it every night and I am sleeping really well. I’m probably gonna get the base sometime soon, too.

My husband and I have both broken our backs before and we have different varying needs. He wanted a really firm bed and I needed more of a soft bed. We came across Sleep Number where we could both have what we needed, and it was the only choice for us. We have never slept better. It's a good mattress. Also, everyone was super fantastic with customer service. They were super nice and really helpful. The delivery guys were super quick with what they were doing. They talked to us a little bit, but they were pretty much in and out. They called us and it was a week sooner than it was scheduled, which worked perfectly for us.

My family has terrible back problems. My dad said that he was able to get a much better sleep comparatively on a Sleep Number than on any of his previous types of mattresses. So in an attempt to fix my lower back problems, I bought a Sleep Number too. The sales reps were very talkative and helpful. We were at the store for about two hours trying out lots of different beds and they were with us the whole way through. I got a good experience and felt like I had a good idea with what I was purchasing when I walked out of there.

I have a Sleep Number bed already in my home in Cleveland, and I needed a bed for my place in Florida. The sales rep was professional, quick, and we were able to get it done quickly. However, the delivery team was terrible. They were supposed to call and tell us when it was going to be delivered, but they never did. And they sent us a message that said to call that number and said, "It will be delivered next week." It was already sitting out in front of my property in Florida for a week. My neighbors down there called and told me that there were boxes sitting on the front stoop. It was delivered over a period of days with no notification and was a waste of time. Using FedEx was a total mess, but the rest of my experience was wonderful.

My wife was having back problems and she wanted the adjustable bed. We bought the Sleep Number m7 with the adjustable base and the quality is very good. It has helped my wife and it's better than the other mattress.

It's my third Sleep Number bed and it's great. There was a queen size for my marriage, then a full size for me fresh out in the divorce, and now a queen size for the bedroom set I found and love. I bought a temporary base until my set was delivered. Their team is wonderful. There was one guy in the store who wasn't wonderful but was immediately covered by another guy who went above and beyond. I couldn't praise them highly enough. My moving coordinator handled the delivery and she said the team that delivered the bed was fine. I'm thrilled enough with this bed system that I have come back to it for the third time. I won't go anywhere else and tried to send my kids to Sleep Number's way except they couldn't quite cut it financially. Hopefully, next time they need a bed they'll be in a better position.

I have Sleep Number for at least 15 years now. Recently, we purchased a mattress that has the head and feet go down. We got with it a pillow, pillow top and the frame that goes up and down. The sales professional was good. She explained everything and all the different options to me. Then I had it delivered and set up. They guys were friendly, courteous, careful, and on time. Now I have to figure out how to use all the electronic, internet, all your phone when I need to talk to them because I'm a little technologically challenged at times.

We love our Sleep Number. We got the mattress because of the warranty on it. The sales rep was very helpful. He told us about everything but we weren't looking to spend a whole great deal. We bought the bed when it was on sale. It was shipped, set up in less than 20 minutes, and is excellent in quality. We had a good experience, overall. I recommend Sleep Number to everybody.

We liked our older model Sleep Number but needed to replace it so we looked for a new one and bought a California king size, model p5 with the DualTemp. The salesperson was friendly and knowledgeable about the products and helpful in deciding which mattress would be right. I was expecting to go in and wander around and decide on our own and happy to have the help that we got from her. Setting the bed up was easy. The mattress is good and it’s been everything I hoped for. However, I was disappointed with the remotes and the UI on the remotes. The interaction between the person and the remote seems clumsy and awkward. But we're happy with the bed.

We looked at different beds, and my wife likes her side of the bed a little bit different than I do, so we chose a Sleep Number bed. We got the mattress and the boxspring. The sales reps were great and I'm very satisfied with them. The delivery guys showed up when they said they were going to. They set up the bed surprisingly fast, cleaned up after themselves, and were done and gone. They were very professional.

I couldn’t find a good enough mattress. We heard a lot of good things about Sleep Number so we bought a mattress, base, and sheets from them. We love their products and wish we had done it the first time. Their sales reps are very nice and very helpful. We ordered the sheets and the bed at the same time. The bed came before the sheets so we went down to the store and they gave us a set of sheet for free.

I’ve had friends who had Sleep Number and were happy with it. I pretty much decided what I wanted looking online so I knew what I wanted when I went in the store, but the staff was very helpful and nice. The delivery was good. They came when they said they would, and set the bed up quickly and left.

We bought a short queen mattress from Sleep Number. The short queen is not one of their standard mattresses, and it's a special order, so it had to be shipped in. The sales reps at Sleep Number were very nice.

I always had a bad back. We’ve been thinking about getting Sleep Number for 10 years but then we always went to different mattresses. With Sleep Number, my back seems to be doing better. However, I got a bad knee so I’m always tossing and turning. The air part seems off a little bit but I adjust. Other than that, it was comfortable and I like the bed. I woke up once when I turned over and that’s about it. So I think I got a good sleep. Additionally, the delivery team was very professional and helpful. They answered any questions I had and if they couldn’t answer, they told us where to look to get the answers that we wanted.

We love our Sleep Number bed. We purchased it since my wife likes a soft bed and I like it firm. The sales rep knew what she was talking about and also got us sheets and pillows, and everything was exactly what she said. Sleep Number's 25-year warranty and their reputation as a company are great. They have great financing as well. The bed is great, but I don't think everyone can afford an $8,000 bed.

We were looking for a new bed and I had a cousin that had a Sleep Number, and she couldn't say enough about them. Also, I've lain down on a Sleep Number, so I decided to get one. We bought sheets and a pillow. The sales rep was excellent and worked with us for quite some time. She seemed to be very knowledgeable about what she was doing. Our bed got delivered and came right when it was supposed to, and the delivery team were great. I'm very satisfied with our Sleep Number. As a matter of fact, I'm on vacation right now and I can't wait to get home and get back to my bed.

My husband is ill and he thought of having a Sleep Number for more comfort so we purchased one from a discount website. The guys who delivered the bed broke the zipper on the little cover that goes all over the mattress so I can't use it but other than that, they were great.

We’ve been investigating Sleep Number and my wife’s mom had one for about 20 years so we thought we’d try it out. The sales rep was very good and showed us everything. The delivery team came in, set everything up and explained the remotes and how everything worked. They were very good as well.

My parents had a Sleep Number bed and they really liked it. I tried one too and it seemed like it would be a more durable bed. It uses air instead of a foam that’s going to eventually collapse. I got the king size mattress with four inches of foam and the fixed base. It's a quality bed and I'm happy with it.

We decided to go with something that had a constant feel and constant pressure as opposed to a spring which over time starts to give in. We got a Sleep Number and their reps were all very professional and seemed to be able to provide all the information and everything that we asked about. They were very helpful in showing their product and presented it very well. The delivery team took very good care of getting the old mattress and box springs out and getting all the other new equipment in and setting it all up. They were also very informative about how to use it and change the settings. The product is very good and I’d recommend it.

I have a Sleep Number in my motorhome that I really like. So, I went to buy one for my house. I got the base and the mattress, and it's got the SleepIQ on it. The sales rep and I got along just fine. We tried different beds and I chose the one we wanted. We had it delivered and the delivery team came in, took the old mattress out, set the new one up, and had no problems at all. Everything went perfect.

We were looking for a more comfortable bed and got a Sleep Number. We bought only the mattress because we live in a camper. However, my wife and I don't like it because it's not comfortable as it's not adjustable enough.

I was very excited about just being able to sleep easily and be comfortable with my Sleep Number bed. I bought the FlexFit 3 mattress and their sheets. Their sales rep was really wonderful and helpful. She gave me an opportunity to try different types of the Sleep Number and it was really good. It was quick because we had talked previously and told her I'd be back, which I did, and they were having a special sale then and I took advantage of it. She also got me quickly approved for the financing, and I've been happy ever since.

We got a Sleep Number bed that splits the top in half and has solid bottom half. Their sales rep was knowledgeable and there was no pressure from him. Their delivery team was good. I see some room for improvement in some areas of the bed, but that’s because I’m in design.

I needed a new bed. I tried Sleep Number and the quality is pretty good. I've had their mattress with the base for two months now. Their sales reps and delivery team were very good as well.

We had a Tempur-Pedic and we liked it but it was old and it had gotten floppy, so it wasn’t giving us very good support. We decided that the offer from the Sleep Number people, the different firmnesses for the individual was something that we were very interested in. So we got a mattress, split frame, linen set, sheets and the mattress cover.

We’ve had a bed from Sleep Number for the last 20 plus years. We purchased a second bed and their sales reps were very informative. They did a great job. It was a good choice and I would do it again. I'm definitely very happy with the bed.

I used to do a lot of traveling and slept in hotels with Sleep Number beds. This was the reason I decided to buy a bed with a Sleep Number brand. I got the mattress and the base but I'm still having back trouble and waking up in the middle of the night. I thought about switching out my base. I think that's the problem or I just have to get used to it, but I love the bed. And when I was buying it, everyone from Sleep Number was extremely helpful and nice. The delivery team were excellent too! They even played with my kittens.

We purchased a Sleep Number i8 King Dual. Their sales rep was great and we enjoyed our experience. That was the first time we'd ever been in the store and we had it delivered. However, I was not too thrilled with the scheduling team because they didn't want to work with us in scheduling a delivery time. The lady was really rude. My husband told me to call and cancel the purchase and that we'd just go a different route. I called back and talked to the lady who was super nice. She took care of everything and they were there at nine o'clock that morning. Two guys brought it and set it up. It was wonderful and we're a hundred percent satisfied. Everybody should have it in their home.

We were looking for a new bed, and we got a Sleep Number c4 bed. The sales reps helped us out a lot, and the delivery guys were good and very helpful too. They showed me how to put the bed together and how I'll be able to move it when I needed to switch bedrooms. I love the quality. It's the best bed I've ever had, and it's worth the $2,300 I paid.

I had issues on the website, and started a chat with Adrian. Adrian was incredibly helpful and I would not have bought the bed otherwise. My questions were answered accurately and quickly. I couldn't be happier. I hope the product is this good.

Connectivity problem with bed and remote - I tried calling your service phone no. I was waiting for 30 minutes. I finally went on the customer service internet chat line with Sleep Number. The tech Was named Adrian. He was very patient and helped me solve the issue.

I chatted with someone who gave me good information and was not pushy at all.

Despite fact you didn't stand behind my 9000 top detached mattress when I called about problems within 1st year of ownership, I believe in bed system... just not warranty and your willingness to stand behind it. And I'm not spending $700+ now for replacement mattress.

I did an on-line chat with Adrian. He was knowledgeable about the mattresses, accurate and prompt in his reply. An excellence experience.

I was having some back issues. I got a Sleep Number mattress, a base, and a cooling pad. Their sales reps did a nice job and there was no problem with the delivery.

We bought a Sleep Number bed for my husband's back, and we got a sheet set too. We got the split bed that raises the head and foot area. The lady that helped us was absolutely wonderful and she was very knowledgeable. She had issues with her back herself and directed us to a bed that works for my husband. Their reps were all very professional just like their delivery team. My husband said they did an awesome job. They set the bed up and showed him how to do everything. We're very happy with our purchases. Everything is of very high quality. I would certainly recommend Sleep Number.

We already have a Sleep Number bed in our guest bedroom and since we were looking for another one, we recently bought a Sleep king, along with the pillows and the bedding. The Sleep Number sales reps were very knowledgeable, courteous and extremely helpful. We scheduled for home delivery, and the guys who delivered were very pleasant and nice. It seemed like they were in a hurry for they had other things that they said they were behind, but they were good.

The Sleep Number sales reps were good. I thought it was going to be perfect so we bought a Sleep Number mattress and it got delivered within the time that they said it would. We'd recommend Sleep Number.

We had our old Sleep Number bed for 10 years and we gave it to our son so we bought another one. The sales rep was pushy which he didn't have to because we knew we were buying one. We love our Sleep Number and we're really sold with it. But it would be nice to have a cooling mat on it because sometimes the day gets hot.

I like the Sleep Number mattress and base that we got. It's pretty good. Everything with the delivery team was perfect.

I purchased my Sleep Number seven months before my wife purchased hers. We got the standard base and the sheets. My first purchase was a pain because they were going through a computer upgrade and it took almost three months for me to get my bed. With my wife's bed, we ordered through the store and just had UPS deliver it and it was well within the estimated shipping and delivery date. For the first one, I had a delivery team set it up and they were excellent. For the second one, I did it myself. I watched the guys put mine together and with the directions laid out, it was really simple. So far, I'm happy with it.

I heard from a friend that Sleep Number was a good mattress and so we ended up getting one and I really like it. It's awesome. The sales representative was great, there wasn't any pressure, and she just let me make my decision. The delivery team was quick to set it up, courteous at my home, and was great. I haven't had the mattress too long but everything seems to work fine and the pump works great. I suffer from chronic back trouble on my lower back and it usually cramps up. I can't even sometimes get out of a chair. I've had some expensive mattresses before, but since I've got the Sleep Number mattress, I haven't had an issue with my back and I've been sleeping good. I've been feeling great ever since I bought the bed. It's a great bed and I wouldn't get rid of it for nothing. I recommended it to my neighbor and she has got it and loves it, too.

I'm quite happy with the bed, however, I never have made it back over to the store in Peoria to complain, but I intend to. We were sold something that I didn't understand. There was this Wi-Fi thing that connects and keeps track of my sleep, but I don't have Wi-Fi in my home. So, they took it back with them and said that the money would be returned to us and it never was. I don't have any complaints with the bed or the service at all because they give excellent quality service. I'm very satisfied.

We needed a new bed and we decided to go ahead and get a Sleep Number. Their sales reps were okay. It was home delivered and their delivery team was great. They did a good job. I'm having a lot of trouble though getting used to it. I set it on different numbers and I know we're supposed to sleep on a number for a while, but it's not as great as I expected it.

My wife likes a very soft mattress while I like a very firm mattress, and Sleep Number was the only way of seeking compromise. Setting up the bed was a very simple process, especially with the type of configuration that we have. We have a custom built-in wall unit, so we had to do some modification to the wall unit to get the compressor in the back. But it all worked out really well. It's a great bed and we really enjoy it. It took us about a month and a half to get used to it in the right setting, but once we got that down, it was quite nice.

We bought a mattress and a topper from Sleep Number. Their sales rep worked with us for a while, found what we liked and got us on our way. We had it delivered through UPS and set it up ourselves which was absolutely easy. My wife and I don’t have the same setting. Her side of the bed is great, but mine seems to have a leak. I will set it on 50 when I go to sleep and if I turn it to 50 when I wake up, it inflates for about two minutes. I spoke to somebody and he said that he couldn’t send anybody out for a minor leak which was odd. Other than that, I love the bed.

I had just had back surgery and I thought that the Sleep Number bed would be a better bed and mattress to get. I love the bed adjusting to your body, where it's just my side only and not anybody else’s side. The sales rep was very pleasant and the delivery team was very good.

We've tried different beds and they have lasted 2-3 years and then they'd get uncomfortable and matted. We've been hearing about Sleep Number, reading about it and looking about it, so we decided to give give it a try and so far, it has been the best that we've ever purchased. The salespeople in the store down in Wilmington, NC were fantastic. I spoke to one gentleman over the phone. I was trying to find out the store because we may be coming down there in the weekend and he said he would be there. I got there early and he wasn’t in yet, but the rep who assisted us was fantastic. He showed and demonstrated us the beds and let us lay on them and gave us a literature about it. We went back and the gentleman that I spoke with over the phone was there at that time and we bought the mattress. I had a fantastic experience and I love the bed. As a matter of fact, my son and his wife also bought one.

I felt the adjustable ballast of Sleep Number would help provide us with a sleep comfort that was satisfactory to both my wife and I. We've had our Sleep Number for three months and the quality has been very good.

The Sleep Number sales rep was very knowledgeable and helpful. He was a very good salesman. Having been in sales myself, it was just the right mix. Very professional, brought us through the whole sales process and tried to close the sale but wasn't pushy. We had them ship the mattress out to us and then we assembled it ourselves. It was very simple. I would recommend it to friends and we have talked about it to friends and family, and I would definitely buy it again.

One of two remotes not working. Believe we have solved the problem. Will be sure when I get the new remote.

The chat system was very easy to use and our question regarding configuration of a Sleep Number bed was handled by Adrian promptly and succinctly.

This was a very good experience.

Deal with Alia, very helpful and walked me through the whole process. Thank you.

Kyle provided excellent customer service!

I just had the best chat experience! I usually opt for chatting online with customer service because I hate talking on the phone. This was, by far, the best one ever! I actually felt like the representative cared about my needs. He made recommendations but I never felt pressured. I was able to make the best choice for me. I have been very satisfied all around with the service provided by all the representatives I have dealt with so far. And I haven't even received my bed yet!

We had a friend that had Sleep Number which has done a lot to help him with his sleep problems, so I purchased one too. The first time we went into the store, they were in the process of moving to a new location so they didn't have a whole lot in the store at the time but they made sure they let us know when the new store was opening. We went back out and talked to the same guy. He was not pushy and he let us wander around to try things out. If we had any questions or any problems, he made sure to take care of them. The delivery people were on time and pretty careful. They got everything set up and they took our old stuff away. The only issue that we found is that we don't have the same Sleep Number. So on the king-sized bed that we have, we tend to sleep quite a bit apart from each other each night. But other than that, we both are sleeping better than we were before. My wife and I really like the bed a lot.

I had a knee replacement, so I bought a Sleep Number mattress and base. The delivery was outstanding. They explained everything that we needed to know when they set it up such as how to use the electronics. I'm happy with the quality, so far.

My neighbor purchased a Sleep Number and was talking about it, so I got one. The sales rep was great. He called me up and told me that they had another $100 off and that sounded good to me. The team that delivered it was professional and quick. I got the base, head tilts, mattress and the cooling sheet. It took me a couple of days to get used to it but I've been sleeping great. The only downfall is the time it took to get the bed which was about 10 to 14 days. Spending $3,000 on a bed, I'd almost like to take it home that night. But since getting it, no complaints at all.

I've always had problems with my back and I figured that Sleep Number would help so I got their split king size bed with the adjustable base. We had it delivered to the house and the delivery team put it together real fast. I love the quality of the bed. I haven't had back issues at all since I got it so I'm really happy with everything.

I've always been interested in Sleep Number ever since they first came out. We purchased a split bed which controls the feet and the back with separate his and her sides. Their sales representative was awesome. However, I was very disappointed with that whole delivery scenario. First of all, they said that they would give me a call and schedule me a couple of days in advance. When they called and scheduled, there was a scheduling conflict and I got bumped a week. Since I have a job, I needed to know if delivery will be in the morning or in the afternoon so that I can schedule my stuff and make appointments. I had to go to the store and have my sales rep call and throw a fit to get that information and that's just not right. He was able to get that figured out eventually. So far, I'm happy with the bed.

I’ve always been intrigued by Sleep Number and saw consumer reports rated it very well. They had a sale and I finally got a no bones bed and I’m very happy with it. The sales reps were accommodating and listened to what I said. I got good service and was very pleased. Everything they told me has turned out to be good. Sometimes I’m not even sure why it’s such a good bed but it just is. It’s a floating sensation. I’m very satisfied at this point and would certainly recommend to somebody else the same solution to a mild back problem because the problem cleared right up.

My husband was having problems with his back. We got the c2 Sleep Number bed and it's great. Their sales guys got me all set up, and the delivery people were quick, efficient, and careful. Overall, they were nice and friendly. They explained everything to me.

We had been looking at our neighbor's Sleep Number bed so we tried it. We bought the one with an adjustable base and wasn't too thin nor too tall and had less memory foam. We really like the quality of the bed. Also, their sales rep were knowledgeable, courteous, professional and they helped us try out different beds. We had the bed delivered and the delivery team were professional and did a good job setting it up.

We have never really owned a nice mattress and I’ve also been dealing with some medical stuff. Sleep Number has the adjustable bed so that was one of the big reasons we bought from them. We got the mattress and the base that adjusts up. I could set it up and have different angles of where I sleep. When they came and set it up, they were nice and professional and asked us if we had any questions. They also showed us how to use the remote. They were good. We like our bed. We’ve been married 14 years so it’s nice to have something new. It’s also nice to have two different settings because no two persons have the same needs. My wife needs something completely different than I do and that’s another big reason that we got it as well. I need it really stiff while she needs it otherwise.

A friend of mine in Springfield, Illinois had a Sleep Number and she loved it, so I thought I'd try it. The gentleman that helped me was very helpful. I went in there not knowing what I wanted and he explained all of them to me. The delivery guys showed up on time and had no trouble finding the place. They picked up all their mess, and I had absolutely nothing to do once they left but put the sheets to it. I was impressed. They were all very professional people and I love the bed.

I like our Sleep Number bed but my wife doesn't because there is a big giant lump on her side of the bed. She's not happy with it. In fact, they're scheduled to come pick it up tomorrow. She thinks it is cheaply made for the money that we're spending on it.

Friends of ours enjoyed the Sleep Number bed that they had. We got one too, mostly because of what they said their experience had been with it. We got everything except the frame, and although the bed was double in price than what we were expecting, we knew we needed to sleep on it. Their sales guys were awesome with regard to their knowledge of the product and letting us try the different beds. I always like it when I talk to people who know what they’re talking about. Their delivery people were very good too and I only wish that I watched them install the bed. Overall, we like the bed and it’s well-worth it.

My fiancée’s parents had a Sleep Number and they loved it. We got the mattress and it was as advertised. The delivery team assembled it quickly and told me everything I needed to do. The only issue I’ve had are the pumps. There’s something wrong with it and I need to contact customer support.

My granddaughter bought a Sleep Number bed and she was telling me that it's good for lifting the top up and for acid reflux, which I have, so I bought the twin Sleep Number bed. I'm very satisfied with it. So far it's been terrific and I hope I can get to sleep on it for five to ten years from now. I would recommend it.

We had a Sleep Number for about 16 years and never had a problem. We loved it which is why we recently went back to get another one. This time, we bought the one with the ability to raise and lower the head and foot. I am slightly handicapped so for me to get into or out of my clothes, I normally would sit on the bed. However, with the new bed, I kept feeling like I was in a hole. The bed is a flat board with five-inch thick pads around the outside and rubber bladders in the inside that blow up. These pads that were used for the frame wear with time and were not a thick heavy quality. Every time I sat on the side of the bed, it was moving the bladder over so it would hump up in the middle then I didn't have the support on the side.

I purchased a Sleep Number for my daughter. I could see how good the bed would be over a period of time and how it would help her sleep. I got the mattress and it comes with the base. I also bought pillows, sheets, the Down comforter and the blanket. I'm happy with everything. The sales rep Collette was fabulous. She was very patient, took her time explaining, and let me know why the additional products were great.

How to move our i10 - Great, fast service.

Very helpful, efficient and effective.

We need a firm bed and we decided to buy at Sleep Number. We like that we can make it softer or harder. I looked at the bed online and then I checked with somebody who recommended the c4. We got all kind of stuff from Sleep Number. First, we got the bed online because they have some promotion going on, and then we bought the Sleep Number pillow a couple of weeks ago. I’m happy with our Sleep Number bed, however, one thing that I dislike about it is that a queen size bed doesn’t have the separate thing. The guy who sold us the bed said that only king size beds have the feature where you can put it up or down. Other than that, the quality of the bed is excellent, and our overall experience with Sleep Number has been excellent.

I contacted customer service in Georgetown about a torn sheet. They were very helpful in getting us a new one delivered with the instructions to send damaged sheets in the box. The new ones came in with the PREPAID return label that would be emailed to me. I contacted CS again today after getting sheets but no return label.

I ordered the wrong size mattress, foundation and mattress pad (California king v. Eastern king). I needed more details on how to exchange the mattress pad to get the correct size. The representative cleared it up quickly and clearly. Very easy.

Took 3 appointments to get delivery, not told on first 2 that nobody was coming. Called and complained to shipping, told because of lousy service $400 would be deducted from off bill. This did not happen. Called customer service, given usual "we are sorry" line, but was deducted shipping cost. For the amount of money I spent on the bed and the shabby treatment I received, I expected a lot more from your company. If this is how you treat customers, I will never recommend your product, even if it is a good bed.

Agent was very helpful, answered a lot of our questions. We have ordered the p6, still on order until july, 2 week window for shipping. We also ordered the dual temp layer pad which is extra. We also ordered the bed pad and sheets so are waiting for bed to be delivered and set up for us.

We decided to buy from Sleep Number due to recommendations from other people. We bought the bed and the base as well and coverings and some pillows. They have friendly sales professionals who answered all my questions but some of the delivery information they gave us were incorrect, thus the delivery was an issue. I needed a bed moved out and a bed moved to another room to make room for the Sleep Number bed. The people I asked at Sleep Number said they do that but then their delivery people said they don't. We took care of it ourselves. Twice now, the bed just deflated without any reason. I'm not happy with it, but my husband is.

I bought a mattress and two pillows from Sleep Number. Their sales professional knew what he was talking about, and we were very impressed with his knowledge of the product. We had our purchase shipped here and setting it up was pretty easy. We're 100 percent satisfied, and totally happy with what we have and we would definitely buy another one if we needed another bed.

I bought a Sleep Number mattress because of the fact that I can adjust each side. The quality is good and it was easy setting it up myself.

A couple of our friends had good things to say about Sleep Number, and multiple times over a year we had remarked we needed to get a new mattress. When we first bought it, we were skeptical but it was any better or worse than any bed we had slept in. Over time, traveling and sleeping in hotels plus, we own a boat and sleep in it, we found that Sleep number is very helpful rest-wise.

We needed a new bed and tried a couple of different things. We knew someone who had Sleep Number and liked it, so we thought we’d try it. One of the delivery guys didn’t really seem to know exactly what he was doing. They had some difficulty getting the base set up and it took a long time. Other than that, we're very happy with the quality and the experience we had with Sleep Number was great.

I have back and muscle-joint problems, and I bought a Sleep Number bed for the vibration and to have a comfortable position to sleep. I got the i10 with the articulating bed base. The delivery team was on time. They were very careful and very nice guys. However, maybe they didn’t get the set up right because it makes all kinds of noise which drives me crazy. The bed is comfortable but when it vibrates, it makes noise. When I move it around, it also makes noise like it's gonna fall apart. It also takes a while for the controls to activate.

We've had Sleep Number for quite some time now. We purchased a mattress and it's our third one from them. Their sales rep was wonderful and she knew what she was talking about. We had it shipped directly to us through a trucking company and setting it up wasn't difficult since we've done it before. We've had an excellent experience with them and have recommended them to many people. If we ever get another bed again, it'll be a Sleep Number.

I was sick of buying mattresses every five years so I got the cheapest Sleep Number bed I could get. Their sales reps answered all my questions and also called me to tell me about price sales that Sleep Number has going on. They were helpful like the guy from the delivery team. He went over all of the bed's good stuff with me. The bed is not bad but it feels lopsided. It doesn't feel flat when I lie in it. I told the guy that sold it to me about it and he said to unzip it and try to level it out. If it still continues, then it might be a manufacturer’s defect. Other than that, I already have recommended Sleep Number to friends.

I needed to have an adjustable bed because I've got degenerative disc disease in my back, hiatal hernia, GERD, and my shoulders were hurting too. We went with Sleep Number's adjustable base and we have it for four months now. I noticed that I sleep better and can get up in the morning easier. Now it's to the point where my wife and I love it. We love the Zero G. We start out with it and use the timer. We don't even notice after an hour that the bed changed position since we're fast asleep by that time. I have told a friend to get a Sleep Number bed. I have another friend who's had one for about 15 years and he won't sleep on anything else.

I've been looking at Sleep Number for a number of years and it's replacing an older air mattress. Their sales reps were courteous and prompt. They answered all of our questions in a way that both my partner and I could understand. The delivery guys were efficient and nice. I was very impressed with them, but I wish they would have worn little booties. I have wood floors and sometimes the bottom of men's shoes leave little black marks.