Sleep Number Reviews

I've had a Sleep Number bed for around 20 years or more. I recently purchased a base to the bed. Their sales rep was excellent and he understood what I was talking about. The delivery guys were good, too. They showed up on time and was respectful of our home. The quality of the bed has been good for its cost so far.

My mother recently purchased a Sleep Number bed to help with chronic back pain. Unfortunately, the bed she tried in the store was not the same bed that was delivered. To top it all off, there were several issues with the one that was delivered. We've had service techs out trying to fix the mattress three times since it was delivered. 100 night guarantee? Nope. She'll only receive about half of what she paid because they won't take the base back, on a defective product. And no one at the store mentioned that when she paid $5,000 for a bed that continues to have issues, even it's been "repaired." This is more than just poor service.

We bought our 5000 bed in 2002. The bed has performed to our satisfaction for 15 yrs with only a replacement for the air pump about 3 years ago. Yesterday, a friend mentioned that their same bed had bad mold on the two air chambers and the foam that covers the air chambers. The wife decided to take the bed apart down to the chambers. She found solid mold, both on the chambers and the foam cover. Needless to say she was very upset as we had no idea that Sleep Number beds made before 2004 had this major problem. One phone call to Sleep Number Customer Service and the problem was solved. They are replacing the air chambers and the foam cover for free with free shipping. No problem, the lady that helped my husband was terrific and took care of us right now to make it right. This company is top of the line taking care of their customers. Thank you, Sleep Number Beds.

The sales rep was very professional and informative. Our items were delivered on time and put up professionally by the delivery people. We're very pleased with the quality of the Sleep Number bed. We've expected to spend but we considered a good investment.

Purchased a Sleep Number i10 on 10/3. Sales experience was ok. After that it went downhill. Bed was to be delivered on 10/12 and went back and forth with delivery time on that date. They stated the delivery truck broke down but didn't call me until 7:30 when shipment was to be between 2-6. Took off half of day's work for delivery - and dispatcher was VERY rude and said "things happen".

My husband and I purchased a Sleep Number mattress set (twin XL) in November 2015. We already had the adjustable base and from day one I always said the bed we received is not the one we tested in the store. We've adjusted the settings multiple times and I continue to suffer with chronic back pain. I was traveling the past couple of weeks and stayed in multiple hotels to find that my back didn't hurt one night while I was away and as soon as I returned home to my Sleep Number bed, the chronic back pain returned immediately.

We spent $4400 on a bed for my parents. There was a part missing between the frame and headboard. Karen ** promised everything was taken care of. You were very happy to take our money before delivery. We were very excited and had to wait for the bed to be delivered. It has been a week since delivery and still waiting for them to return with the part and assembly. We also have a Select Number bed and spent thousands. However, if I do not hear from you ASAP, I will be returning the bed along with instructions from attorney.

We had a Queen size Sleep Number for 12 years. When we started shopping for a new mattress, we decided to stay with the same company since we were very pleased with them. We got the mattress, base, pillows and the mattress pad on our recent purchase. Their sales rep was very pleasant. I was already familiar with the products so he didn't have to show me a lot, but he explained the difference between the different levels and types of mattresses. He was very helpful. Their delivery team was very prompt. They called ahead of time to let me know that they were on their way and it worked out fine. I'm very pleased with the quality of the items.

Our old bed has been 20 years old and we needed a new bed so we got a mattress from Sleep Number. We knew what we wanted then and their sales rep was like, “Okay. Here’s your paperwork. Have a nice day."

Have called 4 times on different days and different times of the day. The wait time is WAY WAY WAY TOOOOOO LONG. One call was almost 1 hour before hanging up. Every time I've called in, I get the same message of experiencing long wait times. This is either their product has a ton of issues or Sleep Number doesn't have enough product specialist available. Our pump's LCD's have failed and we need to see how much the warranty will cost.

Bed was ordered and paid for in August. Delivery in September was a disaster with wrong bed delivered and inexperienced techs sent to install. Left with a partially assembled bed and a box of spare parts. Still waiting for correct bed to be delivered and properly installed. After cutting through all the finger pointing (installers blaming store, store blaming installers, then finally store trying to blame me) supposedly the correct product will be delivered in late October. We'll see! I am not a first time buyer, but, I'm definitely a last time buyer!

We've heard good things about Sleep Number and a couple of people in my family had one and they liked it. So we went with them and everything was good with their sales reps. They were real helpful. Everything went well with the delivery, too. It was a good process all the way around.

The customer service was out of this world, and now that I actually have the product (delivered ahead of schedule) is absolutely amazing. I highly recommend the product as well as the friendly staff to my friends and Co-workers. No issues here.

When I purchased our I8 mattress we were told by our sales person that when their technician would set up our bed they would take us throughout the entire operation of the bed and explain just how it works to our satisfaction. This did not happen. We given a booklet with directions and told to read it. After reading all the directions we tried it out for the first time only to discover that the control for the right side operated the control for the left side. We called customer service. In fact we called them three times during different times of the day. Our shortest wait time on the phone before we could talk to someone was 25 minutes.

My wife and I were very happy with our first experience purchasing our Sleep Number bed 3 years ago from the store in Cerritos, CA. So last week once we realized that my wife mama and papa need a new bed we went to your location in Valley Plaza Mall in Bakersfield and purchased one for our lovely parent. One of the your employee name Karen was very helpful and friendly, and because the case special for our parent we did spend $4321.87 because we requested specific parts, etc.

I was perfectly happy with the sales rep of Sleep Number. He was knowledgeable and helped me with bedding, pillows, and a number of things. The only thing is we bought the one with the split top that moves. It tends to separate and we weren’t happy with that. So I’ve since gone back and bought a gel foam mattress top. However, that doesn’t allow us to use our sides separately but we’re making it work.

Very unhappy for the $6k I paid. We aren't comfortable in the bed. Someone had to come to fix a broken part w/in 1st wk. They say 30 days or return it if unhappy (sadly I'm not w/in time). However the base is never returnable.

Made our purchase and everything went amazingly well, and we scheduled delivery for the 14th of October. After a few days we received an email that our delivery date changed to the 28th of October. After trying to figure it out, calling around, and trying to get our date back, the best they could do was the 19th of October. Overall, I already have a bad impression of Sleep Number and the bed isn't even here. I'm going shopping this weekend, and if I can find a bed I like then, I'll be calling to cancel the Sleep Number order.

I got this bed on Aug. 15. I got my first bill a month later and had discovered that my credit had been maxed out. They told me one thing and charged me another. On top of that I was suppose to have a deferment on the interest rate for 12 months. It was only put in for six months. I called to talk to a customer service rep and they hung up on me. Called back a manager and she says "well you are still in the 100 night free, so we will just come get it". Rude!!! Not let us fix it, but we will come get it. Plus I have to pay them over 300 dollars to return it. Which includes a non-refundable delivery fee of a $179.00 and pick up fee of $179.00. Plus the taxes.

My fiancé has back trouble and we thought a Sleep Number bed might be better and helpful. Their salespeople were fantastic, very impressive, knowledgeable, informative, and friendly. They had a wonderful follow-up and were available for any concerns or questions. The delivery guys were amazing and great too. They really worked hard and got it all done. It was a good experience. Sleep Number makes some cool products to help the bed cool down. They have a pillow cover and a mattress protector that cool the body. We’ve been impressed and it’s a neat bed.

We got a Sleep Number mattress. All our interactions with their sales reps were very good. They were helpful. We scheduled home delivery and setup of our purchase. My wife said the delivery went smoothly. The delivery crew set the bed up and explained how to work the incline. The product is good and we like and enjoy using it.

I'm not sleeping well with the usual aches and pains of the mattress, so I purchased two beds from Sleep Number - one with the mattress and the moving base, and then one with just the mattress. Everyone at Sleep Number was very polite and very informative. The delivery went well. But we had a couple of hiccups on the base setup, then they came back and made an adjustment and corrected that.

We've had Sleep Number for seven years and we're ready for another bed. The sales professionals educated us and showed us the different options but we knew we wanted one so we picked that up. Our experience is good and we are happy with the quality of the bed.

Not only do you have a horrible product, dishonest sales people, and poor customer service; but your facebook administrators censor people who agree with the other customers you have wronged. This is fine because when I sue you I will make sure this additional shady behavior comes out. Also letting the media and corporate offices know about your social media practices.

I have a bulging disc in my neck and I was not sleeping well, and we thought a Sleep Number bed will help align my spine better. We bought their mattress and it’s much better than the other mattresses that we’ve had. Everybody at Sleep Number has been very friendly, helpful and knowledgeable, so we had a good experience. They delivered the mattress, and then my husband put it together. He’s very smart so it didn’t take him very long. It wasn't very difficult. It’s a very good product and I’m pleased with it.

Michelle and I were getting married and were going to get a bigger bed than what she or I had, so we started looking and decided, "There's a Sleep Number right close to us, it's the best. Let's go look at that first." So, we went in and what sold us was the salesman. He was very good, knowledgeable of the product, and everything he said is what we wanted to hear.

We recently purchased another Sleep Number mattress and it's been a great experience. The sales reps were good and the delivery team brought the mattress to us and set it up. They were absolutely courteous and careful. With our first one, my wife had worked through the pain in her back and she didn’t have it anymore when we got the second one. It’s a comfortable bed and we sleep good on it.

I've had Sleep Number in my home for five years. I bought the cheaper model this time around for my RV. The sales professional was great. She was helpful and she did everything she ought to do. She tried to give me options but I already knew what I wanted when I got there so I bypassed that. I set it up myself and I don't like it as good as the one I got in the house, but I like it just fine. The whole experience with Sleep Number was easy. They have good beds.

My Sleep Number bed for 20 years gave out. The base was still okay so I only bought a new queen-size mattress from Sleep Number. I think it's the only thing to sleep on. Moreover, the sales rep and delivery team were wonderful, just like they should be.

I bought a new Sleep Number set which they sent me a refurbished mattress. It was supposed to have a 20 year warranty. I did not notice that it was refurbished until I started having problems with it. It should have been a brand new mattress. I have checked with QVC, it was sold as a new mattress. It had obviously had a problem before to be "refurbished."

My problem is that my back is always getting worse and this takes the edge off when I go to sleep. But since I've had Sleep Number, it's a little better. Generally, I'm satisfied with the quality of the bed. I knew what I wanted when I went in the store. I got the base which is adjustable and one of those cool touch covers for the mattress. The delivery team was in and out in half an hour. It's pretty painless and straightforward experience. All I can say is if you have a bad back, an adjustable mattress is the way to go.

I had seen Sleep Number advertised on television and my other bed was not very comfortable so I decided to check into it. When I did, I liked the demonstration so I purchased their mattress. The representatives were very good and knowledgeable. The delivery team were also great. I like Sleep Number very much. It's very comfortable and I like the fact that the head will raise.

Firstly, this company has some of the worst customer service I have ever received. I called to schedule for a tech to come out because my bed is sliding off the base each night I sleep on it as well as it being lopsided. I do not believe that I was forced to pay 180 for a tech to come to my house for 10 minutes and say nothing is wrong with my bed. I was also advised that the service men do not carry tools with them so if they needed to come out again it would be another 180. I have never heard of anything so ridiculous.

My husband and I purchased a bed on 9/3/2016. We had no problem purchasing the bed at the store. In fact our salesperson (Elizabeth ** Of the White Marsh Mall Store) was extremely helpful... After that, it has been a total nightmare for us. The bed was to be delivered on 9/13. We did not receive a phone call at all before the delivery date. I called customer service on 9/13 to find out a time. They had to call me back... This is now 12:30, received a callback and was told they would deliver between 1 pm & 4 pm...

I was having terrible pains with my back every night. I’m a small woman and it just didn’t make sense. I’m a relatively healthy woman but I’d literally be waking up at four in the morning in tears with back pain. It always seemed to be related to sleeping, so I figured it had to be our mattress. So, we saved to get the Sleep Number after I've done a lot of research on it. Their sales reps were always very professional and helpful. The delivery guys showed up on time and were very friendly.

The sales representatives were very professional and knowledgeable. They showed us different price ranges. The delivery team came when they said they were supposed to come, and they had the stuff set up. They showed me how to get on to the Sleep Number app and they set that up for me because I'm not knowledgeable about setting stuff up on my phone. They did a great job. The overall quality of the bed is really good and my wife says she's sleeping better with it. There's less snoring because we can tilt it. And she likes the vibration because she's got bad knees. It was pretty cool that they set up all my lamps to turn on from the remotes. So, I'd definitely recommend them.

We are disabled seniors. Our delivery was rescheduled without notifying us. As we sold our old bed we are forced to sleep on an air mattress. We have called the store and 800 #. No one is helping us expedite our delivery.

We went into the Sleep Number store in Maplewood MN to purchase our bed. The salesperson was brand new and had lots of difficulty entering the order. We spent 2 hours waiting for the order to be completed, he was a nice guy but needed training. We waited three weeks for the bed to be delivered and on the delivery day it went from a bad experience to the worst. We were scheduled 8-12 and the driver was running late due to being over booked. I have 2 driveways at my home and when they first arrived they parked in the lower driveway. When they started to open the truck they decided to move to the upper driveway to get closer to the house. They backed into the street to turn around and hit the public utility building across the street from the home.

We purchased a Sleep Number bed in the early ‘90s and needed to replace it. We got just the mattress this time, which is more padded and plusher than the other one we had. The sales guy didn’t pressure us into a more expensive model. I told him what we needed and that’s what we got. The delivery guys were so fast. They took the old bed out, brought the new one in, propped it up, put it together, and off they went. I have fibromyalgia and the Sleep Number bed is perfect. I sleep very well with it. I recommend them to everybody.

The sales reps of Sleep Number were good. They were really informative and nice. The delivery team was also nice too. So far, the quality has been good. But the cost of Sleep Number is a little high. However, if it lasts, it’ll be good.

My previous bed was so uncomfortable. I moved so much that I physically couldn’t sleep because every two seconds I was moving from body aches. We’ve tried all types of beds many times before, and none of them seemed to last that long. So we decided to try the Sleep Number bed to give it a shot. The sales rep was very helpful and gave us a lot of information. I was impressed when it was at the showroom and she demonstrated it. I lied down and I really didn’t want to because I was not comfortable. But the minute she showed me how it adjusted and asked when I started to feel better, I didn’t think any bed could do this. I was sold the minute I saw it in the showroom.

I had read about various mattresses and I decided that the Sleep Number would be the most appropriate choice for me. I'm old, stiff, and I thought adjustable bed is the way to go. I purchased sheets and whatever I needed to go with it, and I also bought the sensor pads underneath that give feedback, but I've never looked at it. I know if I'm sleeping well or not. The sales rep was good. I went in the store already having researched and knew pretty much what I wanted to get, but I wasn't aware that they had so many options when it comes to thickness or density, and how it's made of different pads. But the delivery went perfectly well. However, I have a disappointment in the bed. I had an existing metal bed with a foot board, and I was used to my old mattress that came up quite high. This one appears to be very deep and it's an adjustment. It didn't look proportional to the bed anymore.

We had a daughter who got a Sleep Number and since I was having a lot of headaches and neck pains, it was time to get a new mattress. When we first went to their store and looked, they said they were new but the sales professionals were great and very knowledgeable. When we went back, the guy who we talked to was off, but the people who helped us were really good. The delivery team was also great and they were efficient.

I recently purchased a Sleep Number bed and I was extremely excited about it. That being said, the bed itself is great. No problems with that. My issue is with unorganized way that they work. I thought that for the amount of money I spent on this thing, that I would receive topnotch service. My delivery time was rescheduled 3 times. Once because they told me they couldn't come until after 10 pm on a weeknight. Which is insane. Then the next time they were gonna deliver their delivery truck broke down. I couldn't believe that spending almost 9 thousand dollars on something that it would be handled this way. Then when they finally did deliver it they were missing the hardware for the silhouette that goes around it. Something I had purchased because I have small children and I didn't want them getting under the bed.

I visited Sleep Number today and just had the best service I've had in a long time. I was beginning to think that customer service was a thing of the past. But Tina proved me wrong. She didn't try to push something at me, but listen and showed me the best options for me. In the market for a new bed??? Really would recommend you stop in and see Tina at their new store on HWY 53 in Gainesville!!!

We needed new mattress and shopped around. Our neighbors had a Sleep Number and they spoke highly of it. We went and looked and decided on it. The manager in the store we bought it from was wonderful but the salesman who wound up selling it to us was dreadful.

Our old bed fell apart in the middle of the night. My wife did the sleep test on a Sleep Number bed, and also, we had been thinking about buying one, so we got the $3,000 king bed. We got the base, cover, cases and the sheets. The sales guy was really nice. He didn’t pressure us into buying them. Our bed was home-delivered, and the delivery guys were great. I’m still trying to get used to our bed, but my wife likes it very much. Everything’s great.

I heard a lot of great things about Sleep Number, and my husband and I needed a new mattress. The delivery guys were great. They came, set the bed up, and it was easy. It's a great bed. My husband gets comfortable too. He weighs a hundred pounds more than I do, and he sets it at 35 then scoots over towards the middle. When we rise in the morning, it's the best sleep ever.

We already had one Sleep Number and we bought a second mattress for our guest bedroom. The first one was bought at the store in the mall about seven years ago while the second one was online. We had it shipped to us and it's so easy to set it up. It's one of the things we really like about them. We had a water bed for 25 years and it was too much work setting up and moving it. The Sleep Number is like a water bed without all the hassle. But we can't move our furniture and we're stuck. My husband would even say, "Is this where you want it? Because that's where it's staying."

My wife and I purchased my mentally disabled son a Sleep Number bed back in 2008. I know "change beds every 8 years" but we have a total of 3 mentally handicapped kids. Yes 3. Anyway, my son's bed began to lose air on one side of his mattress and will totally deflate in less than 1 day. I called the customer service line. She asked me to start doing all these checks on the bed. Now normally I would not mind doing some simple requests but I just had a c5-7 fusion done on my neck and I really do not have the mobility to do the things she wanted me to do. I asked if she could send someone out to look at it. She kept telling me to do it. I then explained to her again that I was not in the shape to do the things she was asking for. She was very rude and loudly exclaimed, "Well it is going to be $180 to send someone out there."

My wife was having back problems so we tried a Sleep Number bed to see if it would help. We got the bed where the head and foot raises. Also, we got the frame, sheets, pillows, and pillowcases. It was good with the sales rep. Their crew delivered our bed, set it up, and made sure everything worked. The bed we got has very good quality. It has really helped my wife's back a lot. But I have to get used to it. It's a little short for me. I'm 6'4" and we should have gotten the California King instead of the Regular King. When my wife raises the top, my feet hang up. I've recommended Sleep Number to my neighbors and three of them already bought one.

Our experience with our Sleep Number bed has been wonderful. It's our second bed and it's a good bed. I love Sleep Number. I've already recommended them to about 30 different people and they have bought them.

My wife wanted another Sleep Number bed so we purchased a new one. We bought the entire works for a double. We bought a mattress, a mattress liner, and a pad for the Queen size that we sleep on. We got about $500-$600 off on the two beds combined. Everybody also knew what they were doing and my wife was really happy as she could be when she came home. We set up the bed all by ourselves and it's really good.

We had an outstanding buying experience at the Sleep Number store in the Crossgates Mall in Albany, NY - we were served by a sales associate by the name of Jesse ** -- he was incredibly knowledgeable, professional, cheerful & remarkably helpful. We purchased an i8 Sleep Number bed with a number of great options - Jesse's sales help was low key but highly informed - well done!!!

Ordered my bed in November, got half of it in December, the rest of it in March. Many many many calls to customer service and nothing helped. Never seen such a disorganized company in my life. I finally got some help when I disputed the charges to the finance company or else I truly believe I would still be waiting on my order. The only reason they are still in business is that they make a good bed. My advice is if you want a Sleep Number bed is do not pay for it up front. Finance it and when they mess it up and they will, dispute the charges and you will get your bed. I will say this again, it's a good bed. If were not for the disorganization within the company there would be one in every room of my house.

My wife and I have been together for ten years and we've never bought a bed. Sleep Number is a good bed because I like it stiff and my wife likes it soft. We couldn’t agree on other mattresses. The sales rep showed us the bed and we know how it works. Their delivery team did a good job as well.

Our old bed was like 12 years old and my wife wanted to go with Sleep Number, so we got the mattress. We both are sleeping better on it. Also, their salespeople were all positive and helpful. It was delivered thru UPS and it didn't take very long at all.

I had a Sleep Number bed before, and I recently bought a Sleep Number mattress and a base. The sales people were very professional. I was very satisfied with the delivery team too. My new bed's quality is exceptional.

My wife and I bought from Sleep Number last year and returned it since my wife could not get comfortable on it. After going through another mattress, my wife wanted to go back to Sleep Number. The first bed was definitely very comfortable but just took some time getting used to. We now have the Sleep Number mattress with some linens, pillows, and a couple of other things. We got a model that's not as high-end as the i8 we had before. We also have a different topper than the previous one. My wife likes that the one we have is softer. I'm probably not as comfortable on it though. But overall satisfaction was pretty high for the bed, especially for its price. It was also good that they were willing to take back the previous bed and then continue through with us on the next purchase.

My wife was starting to have back issues and I've always had some back issues. I did a bit of research on the Sleep Number, and being able to adjust it firmer or softer as we need it every night was very appealing. Also, the top cover to the mattress that allows cool air to flow through really appealed to me. We bought the base, the mattress, and the top cover. I love it. It's a very wonderful bed, and it seems to be holding up. We had to reschedule the delivery once, and it has been pleasant. The delivery people were very professional, kind, and knowledgeable. They answered a lot of our questions and showed us a bunch of stuff. In fact, they even helped us out because we didn't have the frame taken down yet. They quickly allowed me to do that without making a fuss about it. That was nice, too.

We searched online for a lightweight mattress and found that Sleep Number had favorable reviews. We checked them out and I was pleased with my talks with their sales rep. I was looking for a sale price and their rep said they rarely go on sale. But then she checked on the computer and found out they just went on sale that day, so we got the sale price on the C2. It has fine quality.

The Sleep Number Team Guys were awesome! They were timely, effective, efficient, thorough, and very professional. I'd definitely refer them both to friends and family. They explained everything I needed to do after they set everything up. Great job, guys!

We love our bed. Wife snored and with the flextop sore setting, she now can sleep snore free so far. That was the main reason we bought this bed. Thank you. One happy hubby.

The advertisements impressed me so I purchased a bed, some bedding, and pillows. The sales reps were wonderful and the delivery team was satisfactory. So far, I'm very pleased with Sleep Number.

Been on the phone three times to troubleshoot my i10. I told the service rep that the problem was not/not with the firmness control. It was with the flex-fit adjustable base control; the head and feet do not elevate. They sent me a firmness controller; the exact thing I didn't need. I called back, again, go through the same troubleshooting, again, and the service rep said, "Yep, it sounds like the flex-fit adjustable base controller, we'll send some techs out to fix it". I said ok, but my wife's side of the bed is still elevated. I was told there is an emergency "lay flat" button on the side of the frame on a box about the size of a cell phone in case you lose power. That button, nor a box about the size of a cell phone does not exist on either side of the bed frame. But apparently that's a minor oversight since there are a number of issues.

I had a Sleep Number for about 10 years and recently, I bought one of those that were on sale. I've had a good experience with Sleep Number. My girlfriend and I both have it and that's what we sleep on.

We got the base and a heated mattress pad from Sleep Number. The reps were good. We had got in previously and talked to one girl, and she'd done us going through the whole spiel. Then we found our Sleep Numbers, went back, and she wasn't there. Somebody else sold us the bed. The delivery was excellent, and the whole experience was pleasant and easy.

We tried different mattresses and wound up throwing brand new mattresses out because they killed us to lay on them. We had a Sleep Number mattress several years back and it's helped my wife's back and mine a lot. I don't think I can get a better bed anywhere. It was the only bed that we don't wake up hurting. It helped us sleep, and it worked so good that I've got the whole thing the second time, which hasn't been a year ago.

Due to my health problems, I can't sleep with anybody. So the wife and I sleep in separate bedrooms. She went out and bought a Sleep Number a few years ago and then she talked me into buying one for my bedroom earlier this year. The salesperson was pretty good but he didn’t tell me that I needed some type of brackets to hook the Sleep Number onto a headboard. I thought they would come with the bed, but they didn’t and he was supposed to tell me that I needed some and sell me some because I have to order them at the same time that I order the bed. But, the delivery team was in and out, and very efficient and nice.

Our old mattress was horrible and we heard from friends that Sleep Number was a good mattress. We got the holiday special model king size bed with the adjustable platform. During the purchase, all went well. The salesperson was very informative and answered all of our questions. The delivery team seemed professional too and they installed everything in a relatively quick timeframe. They explained the procedures for how to use the bed and put it where we wanted it. It was a pretty good experience. We enjoy every night of sleep on the bed so far. The only thing that is the least bit annoying is that our sheets come off the bed easily at the corners because of the way that the mattress is secured to that platform and I can't tuck the sheets in around the bed as well. There's the hassle of having to tuck it in every once in a while.

We had looked at a competitor brand and Sleep Number was a better value for what we got. We’ve been very happy with it and it’s been a great experience. It’s much better than what we thought. I’d recommend Sleep Number and I already have done so.

The Sleep Number rep was really nice. She went out of her way and seemed like she was friendly, fun and helpful. She gave me a couple of tips, and one that saved me $600. She told me I could get a prescription letter from my doctor and that would save me the tax and I ended up saving a good amount of money. I love my bed and I'm impressed with it. I didn't think the base model was very comfortable but the one that I ended up getting, which was one of the top-of-the-line ones, was unbelievably comfortable and luxurious. People come over and they say this bed is amazing.

We bought some sheets and a king-size bed at Sleep Number. But sometimes, we have a problem with the bed connecting with the remote. Usually we just have to plug in the cord ‘cause it comes loose from the box. Their sales reps have been friendly, nice and very helpful. The delivery guys were able to accommodate our needs and they had to put up with the fact that we had to change rooms twice since it didn’t fit in the bedroom. Overall, I got what I wanted.

I've been liking my Sleep Number, so far. I have some back problems, and a friend of mine recommended that I try it out, so I did. I got a couple of pillows along with the basic bed, and I've had it for about seven months. The sales reps were good and professional. I wasn't home when it was delivered, but I talked to my wife and she said they showed up in the window time they told us. They knew what they were doing, and it was smooth. They came in, unloaded the Sleep Number, set it up, and explained to my wife all the details about it. I like it so I'm planning on buying the individual bed for my kids. We're very satisfied with it.

I was on the market for a new bed and it was my first time purchasing a Sleep Number Mattress. Their sales rep was excellent and the delivery was on time. Overall, I'm satisfied with the quality of the bed.

We got the king size mattress with the sheets and pillows from Sleep Number. Their sales rep was very informative and very friendly. We scheduled for home delivery and the team who came was really friendly. The key man took the old mattress out and set it off for us and it was in no time at all. Then they helped me set up the account on the computer for the IQ. I really like the quality of the bed and it has helped with my bad back. I just wish the sheets weren't quite so much. Overall, I'm very satisfied with Sleep Number and I told my son to get one as well.

I ordered a Split King i8 mattress with level 3 adjustable frame from the Dubuque, Iowa store. We were in the store over an hour completing the purchase and going over the contract. The saleswoman repeated over 10 times that I could not return the frame once purchased. Because I'm a medical professional, I received a substantial discount off the bed. I was happy with the purchase price even though it was VERY expensive. We waited two weeks to get the bed.

It was time for us to look at getting a new bed and we had some family members that had the Sleep Number. So all those factors combined led us to the store and got the Sleep Number base, the top and some sheets. The sales professional was very good and the delivery team was very quick and efficient. I don't have a problem with the quality of the bed. It's very good.

We’ve heard other people saying Sleep Number was a good mattress. We then ordered a mattress, two sheet sets and the headboard. The sales reps were very helpful, while the delivery went as planned. We’re very happy with our new bed!

I'm okay with the Sleep Number I bought especially for the money I paid. I'm happy with the service but it's not like it's anything spectacular. It is what it is and if I would've known my sleep was going to be the same, then I wouldn't have spent the $5000 on it. It's not even done anything great for me.

I've been using Sleep Number since before they had stores. They would mail it to you in pieces. Previously I had King size and now I purchased a Queen size. I had a good experience in the store. I knew, basically, what I wanted so I went in and the sales rep was very helpful explaining all the differences and the different tops and beds. I lay down on a couple and I made my decision, they made it very easy for me. The delivery team was excellent. They put the whole thing together quickly. They were friendly, fun and did a good job. I'm very happy with my purchase. The whole process was easy. I love Sleep Number and I'm sure I will always have a Sleep Number bed. They are the best.

I purchased a queen Sleep Number with the snore feature. I also got the cooling mat with the bed frame. Their salespeople were awesome and they went through us on what our Sleep Number would be and let us try different beds that we wanted. They delivered the bed early, set everything up for me and showed us how to work it. In terms of the bed's quality, I'd give it 90%, but only 10% off because the snore feature doesn’t work for my husband. Other than that, it’s been really great for my back because I have a lot of back problems. Now, I get more rest and I’m not aching as much. I'm also not as tired when I get up.

HATED to even give them One Star because ZERO is what they deserve. I returned a pillow to the store that I brought the pillow about two weeks after purchase as I did not like the pillow. It was never used and still in the original packaging. As the sale was made in cash, the store said that they would have to get a check send to me as they did not do cash refunds. That was fine but the check never came. I found my receipt and noticed that the home address was incorrect. So I contacted the company via chat, they found the receipt but said that Chat person could not issue refund check and that I needed to call customer service. Now after waiting on phone for about ONE HOUR, the customer service rep says that I cannot get a refund unless I mail the pillow back to the company. Which of course I cannot do as I returned to the store that I brought it from months ago.

They were on time. Called twenty minutes before arrival. They were friendly and courteous. They didn't make me feel rushed and made sure my wife and I knew what we're doing.

My back was hurting, and we decided to buy from Sleep Number. We got a king sized mattress and the frame. We visited the Hanes Mall store. We were helped by both an associate and also the store manager. We took advantage of the 18-month financing. They made the process very easy. They were very professional and weren’t pushy. I told the manager that I didn’t like the sample bed then at the entrance from the mall to the store because I really didn’t want to lie down on that bed right there in front of everyone that comes up walking by. That was not his call, though. It's more of a corporate kind of thing. The delivery guys were very pleasant and professional. I couldn’t have been happier.

Sleep Number is great. My boss has one and he swore by it. We bought a bed and just the normal base. We also purchased a sheet set. The sales professionals at Sleep Number was good. I think the guy was really genuine and the other employees that were in there were really nice. We have it scheduled for home delivery and they were fabulous. Their crew was very kind and professional. They took their time. They explained it. I know the one guy there was in training and, so, he was doing a great job. It was enjoyable, we had a quick chat and we had to go and I handed over some water bottles on my way out the door. I would buy Sleep Number again.

My husband and I both have issues with our backs, which prompted us to buy a Sleep Number bed, plus we had a friend who recommended this brand of bed to us. Along with the bed, we also got the adjustable base, some sheets and a couple of pillows. The overall quality of the bed has been great. It has helped me and my husband. Their sales rep and delivery team have been very good, too. We've been very pleased with Sleep Number.

My wife’s been talking about Sleep Number a long time so I bought one years ago. There was a home and garden show in Cleveland and they had a display with all the different beds on and it was very nice. We got the bed and wraps. As soon as my wife heard the compressor blowing air in, she said, “No, it goes back,” but now they're quiet, so it's nice. However, I don’t like the fact that the king bed has such a gap at the top where it splits. It's the Grand Canyon and so I can't even get over to my wife and she can't get over to me. I'm also not really all that pleased with the feel of the sheets because it's a little bit too slippery for me. Nevertheless, I would recommend them.

With Sleep Number, we could set different sides for my husband and myself. Their sales reps were very nice and very professional, and the delivery team was also very good. I like the bed but it didn’t solve all my many problems or my husband’s. The edges are still higher than the middle on my side because mine’s a little softer than his side.

I needed a new mattress and my wife and I looked into what the best mattresses were, reviews came up and we found that Sleep number was suited for what we were looking for. The sales professional was excellent. She took us around the store and explained everything in great detail and helped us find what we were looking for. The delivery team was great. They came on time, brought everything in quickly, and put the split, king-size mattress together. It's comfortable and I've had great night sleeps on it. I'm glad I made the purchase.

We are very happy with our experience with the Sleep Number staff and delivery team. Everyone was very helpful and professional. Lacey and Brian delivered and set up our bed. They were polite, courteous, and very informative. Lacey made sure we were comfortable with the remotes and answered all questions before leaving. Thanks to all.

We were looking for a new bed, so we went to a Sleep Number store and the sales rep let us sit on the bed, gave us the remotes. He also went to help someone else. The people there were very busy. We drove a long way because that’s the only store, so it wasn’t the best experience. Also, we didn’t even know it was going to be home delivery until after we had purchased it. They didn’t even tell us. Other than that, we love the bed and we recommend it.

We have a king bed, two twins. On my side, it doesn't adjust the air. I have to run on 100 to get it even firm enough to sleep on. I contacted the local store and they said they couldn’t do anything so they quickly referred me to the company. I called the customer service once and they told me to either go through the process of turning it off and up three times and back all three times. I could tell very little difference in it so I got disgusted and gave up on it. I didn’t call back after I'd done what I was told to do. But last night I reset it again and had to go all the way up to 100 and it’s still not firm. When we bought the bed down at Gainesville, we tried the bed down there and they felt completely different. I spent $1,000 that I figure I blew. I could have got a bed anywhere else for a lot less. I’m not happy with the bed and I wouldn’t buy another one.

My mom has a Sleep Number. And when I was over there taking care of them, I would lie on their bed while waiting on one of them to come out from the bathroom. And then I said, "I gotta have one of these." My bed was 12 years old and it was hurting my back. So, I told my husband to get Sleep Number. And then I also like the fact that I could raise up my side with Sleep Number.

We've had Sleep Number products in our home for about 12 to 15 years. The Sleep Number bed that we purchased recently was a replacement for a previous Sleep Number bed that we had. This time, we got just the mattress topper. The sales reps were very informative and helpful. But we already knew what we wanted when we walked in the door of the store because we already had a Sleep Number bed before. We pretty much got the same thing that we had previously, and just went from a California queen to a plain king. The reps said we didn't have the option to schedule the shipping and had to do home delivery. But it was good with the delivery team. The Sleep Number bed that was delivered to us has a very good quality. Both our old and new Sleep Number beds are comfortable. The only thing is, we would have liked to have gotten a second remote, instead of just one.

We tried a couple of traditional beds and it was not working for both of us. One of us liked one and the other liked the other. We then decided to buy a Sleep Number bed with the SleepIQ built in. The sales reps were helpful, answered all of my questions, shared information with me that I wouldn’t know as a consumer. After we made the decision to do it, I did the purchase with a local store over the phone so I didn’t have to drive back up. The delivery guys were fantastic. They showed up on-time. They did a neat job installing it and a really good job in setting everything up and teaching me how to use it. The delivery was perfect. Our bed is working perfectly for us.

I was frustrated over all of the mattress manufacturers, and I had a difficulty in comparing mattresses and an inability to understand what it was I was looking at and whether I was spending a lot of money for junk or very little money in getting something decent. I finally gave up out of frustration and felt like I, at least, had a better idea of what I was buying from Sleep Number than I did with the other mattress companies. The people at Sleep Number demonstrated the mattress and led me through the process of how they worked. We laid on the beds, pumped them up and let the air out. It was very straightforward.

My husband and I just bought the ile model and love it! There is a large weight difference between us and have finally found a bed that we are both comfortable in!!! We were a little disappointed in having to wait over two weeks for delivery and set up and we did notice a very unusual chemical smell from the mattress which seemed to disappear after a few days. Overall very happy with this purchase and will continue to spread the word.

My friend purchased a bed about a week ago. She is having issues with the mattress as far as it leaving a divot on one side of the bed. She called the service department to schedule someone to repair and they told her she would have to fix it with telling what to do. She demanded a service person come to her house to repair. They're telling her that will require a service fee! Unbelievable! I would demand them to come get it out of my house!

My mother bought a Select Comfort bed several years ago. She recently moved in with our family. Professional movers moved the bed. When the bed arrived there was a E0 code on the remote. We called the 888-580-9237 number and asked for technical assistance. Wait time of 34 minutes 9/27/2016 at 3:20 pm. Jonathan was impatient with my mother. I took the phone, he asked me to unplug the unit, wait 60 seconds, plug it back in, make sure the outlet was live etc. He said since we didn't hear clicking that it would need to be replaced.

Sleep Number is comfortable, so I decided to purchase from them. The saleslady was amazing. She walked us through it and explained everything and she was just very nice. The delivery team was nice as well and showed up a little early, which was okay. They were absolutely respectful of my home.

Because I have a bad back, I purchased Sleep Number. I have the mattress, base and I also purchased a sheet. The sales rep was wonderful, very knowledgeable and good in answering questions. Plus, the delivery team did a good job. We've had a pretty good experience with Sleep Number until the last few weeks. The foam is breaking down, has a sweat, and it's not cool. My back will be soaking wet, and it has not been like that.

We're happy with our Sleep Number. The sales reps showed us different options, and were very nice and professional and the delivery team set it up efficiently. It was a great experience and we enjoy our bed.

My boyfriend and I had different tastes in mattresses, and Sleep Number was the only option where we could both get what we want. I ordered it over the phone, and I love it. I got financed over the phone, and they made it super easy. The delivery team was very flexible because I lived in an apartment complex when they originally delivered it. It was dated and hard to find, but they didn't get frustrated. They were really quick and professional, and I liked it. However, I wish that the mattress cover was a little easier to clean. That's one of the few complaints I have about it because I know I'm not supposed to put it in the washing machine, and I'm just supposed to spot clean it. I have dogs and they get in the bed, so I've got dog hair and dirt on it. Apart from that, I love everything else.

I bought a Sleep Number before but I moved down to Puerto Rico 10 years ago. My daughter had it up there at her house so every time I go up to her house, I would get to sleep in my bed. I bought a new bed down in Puerto Rico but it was a regular bed and kind of firm. I wasn't getting a good night's sleep on it because my feet were going to sleep on me and hurting in the night and I'd get up and have to wake my feet up when I got to. But when I was at my daughter's house, I felt great. I just got up and walked away.

I was trying to find a firmer bed, and somebody said that I could adjust the Sleep Number so I went to see it. The rep was really helpful. We bought the mattress, some sheets, and a padding. I think the bed could be firmer. It’s on the maximum so I didn’t think there was anything else that could be done. But overall, our experience was okay.

We have been big fans of our Sleep Number bed for almost 9 years. However, about 3 weeks ago, my husband's side began losing air repeatedly throughout the night. Sleep Number can't find our info and my husband hasn't had a good night's sleep in weeks.

The delivery people did not bring the correct bedding, had to use some of my parts from my old Sleep Number bed, did not have a power screwdriver with a charged battery to use it so I had to loan mine for them to get through to finish the installation. They promised to phone me to furnish the correct parts and no one has contacted me yet. We had this same type of problem 13 years ago when we bought our 1st bed. What is going on with your company's delivery and customer relations. You should be ashamed!!! We did not even receive a hard copy of the delivery!

Customer service wait times close to half an hour. Tried to call regarding a question about an order I placed. I was on hold for 20 minutes... Same thing happened two days in a row. While I was on hold I tried to initiate an online chat. That never came through either. Guess they are just too busy to help their customers. The product is good, which is why I gave it another star, but listening to someone saying my call is important to them, over and over, is not so good. This is an expensive bed and deserves better customer service!

Excellent customer service representative. It took 20 min for me to get through to the right customer representative. Once I got through to Mavis I was TRULY listened to and she went above and beyond to find the RIGHT solution for us. THANK YOU!!!

My side hasn't been below 100 and I love it. I actually sleep through most night. Used to have great trouble getting to and staying asleep. Now I sleep through most nights and can get right back to sleep if I wake up. I have bad back problems (stenosis, scoliosis, osteoarthritis, bone spurs, etc), which are treated by burning off nerve endings in my back every 6 or so months. It's been 5 months now and I am still waking up without lower back pain. I am thrilled! It used to hurt through the night and getting up in the morning really killed me. I love my sleep number (100!) and tell everyone!

On 8/29/2016 I went to my local store and ordered a i8 and FlexFit 2 base. At that time I made arrangements for the bed to be delivered on 9/14/16. On 9/14 received call at noon saying the mattress was not delivered and would not be able to deliver on that date. OK disappointed but things happen it's not a perfect world. Was told the bed would be delivered on 9/27/16. Received call on 9/25/16 to expect order and delivery team would be here between 1 pm to 5 pm. Took 9/27 off as directed. On 9/27 received call at 10:30 am again saying bed was not delivered and team would not be coming.

The sleep number bed is a failure. The company offers comfort, better sleep quality, but they do not deliver. I bought the Sleep Number Innovation bed, I pay about $5,000 dollars and up to this day is a continuing nightmare. From the first day I could not sleep, I got pain in the legs, hips and shoulders, every day I woke in a bad mood and headache. For a period of three days completely lost the mobility in my body I thought I was going to be paralyzed for the rest of my life due to that bed. After that I went to the store and the employee told me that I need to see a doctor, to see what happen with my health conditions. I thought I am healthy, but I went to see to different doctors and they said my health is perfect.

My wife and I purchased the Sleep Number FlexTop King (FlexFit2) bed 9/11/2014. It arrived very quickly and two engineers set everything up for us. We selected this type of bed because my wife sometimes is ill and has neck, body, or general aches. Additionally, I had a hard time sleeping on our current bed that was a Tempur-Pedic. For me, the Tempur-Pedic was too soft, but it was perfect for her. So we figured that going with a Sleep Number would give us the best of both worlds. One major concern we had with the Sleep Number was the split towards the very top of the bed. We asked the question a few times about the gap and if it would widen more than what we seen in the store. We were assured it would not. After owning the bed for a year now, we completely hate it. The reason? That 'gap' is now 6", enough for an arm to fall down it. We have called customer service now x4 times and every time it ends with, it's not their fault and the product isn't defective.

I just LOVE ❤️ the C2 Sleep Number bed and the IQ system!!! It is so comfortable and easy to navigate and use!!!☺️ Thank you so much for all your help!!!

We had tried a few other mattresses. In fact, we bought one a year before. Both are having back problems so we'd give Sleep Number a shot. We got sheets, a knee pillow type thing, and another pillow. The sales professionals were very friendly, helpful and answered all of our questions. Working with them was good. The delivery was fine, the team were pretty fast, got it done, explained everything and helped me set up the SleepIQ. I like the products. I wish we had gotten the adjustable base, and take that back. We had to get a two-inch foam deal to put on the top because it wasn't quite enough padding for us, and we're so used to having a lot of padding on the bed. But once we put that on here, the bed was fine.

I have back problems so I decided to purchase a Sleep Number bed and I've seen a little relief so far. The only thing is that my remote control is on the fritz, and it goes in and out, but overall, my experience hasn't been too bad.

We needed something different that fit the needs of both myself and my husband so we purchased a Sleep Number bed, and we got pillows with it too. Everything was pleasant with their sales reps. The bed was delivered to us and so far it's been great.

I bought the mattress and the base from Sleep Number and the sales rep was very good. The delivery team delivered and installed it. Some days I like it a little firmer, some days I like it a little softer. It’s flexible so I can do what I want. I’m happy with it and I’d highly recommend it.

We love our Sleep Number bed. My sister had one for three years and she loved it, so we gave it a try. We also got the pillows, base, and the sheets. The salesperson was wonderful. She was very friendly, helpful, respected our opinions and definitely educated us. The delivery people were very good and knowledgeable. They came in a reasonable time in the timeline that they said, and everything worked out very well in coordinating that. My husband wasn’t really satisfied in the first 30 days and they added a gel top, which made a difference. The bed is working really well for both us, and we're having our own specific piece met.

My father-in-law has Sleep Number in all homes. We got a mattress and pillows. However, I haven’t been too happy with the tiny little mattress and we should have gotten a better or upgraded one. The bed is thin and I'm really used to a really big sort of plush pillow top. We got the basic one and it's fine as I sleep like a rock and I can be put anywhere, but my husband still has back trouble. The Sleep Number salespeople have been great and I love the lady who sold us the bed. She was amazing, very helpful, and she helped us find our pillows that we absolutely love. She made us lie on the bed we wanted in the store and we ended up purchasing it. Our purchase was delivered to the house and it was there when we got home. They have been great and I'd recommend them.

Service call is $179.00 that was not told us about the warranty. Told us sides might need to be replaced because of setting on it. Sorry 6 months old, I really do not want to replace these every 6 months, especially after warranty plays out. I will never recommend a Sleep Number bed to anyone. My voice will be on every social media I can post this.

I purchased a bed at the Fredericksburg, VA store. I was told to schedule delivery by calling the 800 number. I went home and found out the soonest date for delivery was 27 days from then. My payment in full by check was processed immediately, of course. I had back surgery scheduled in 20 days and never thought for a second that I would not have the bed by then. My surgery was 2 weeks ago and I am still having to sleep in a chair. Called customer service dept. to see if there wasn't some way I could get an earlier delivery date. Absolutely not!

I had different mattress requirements than my wife's and we bought the king size bed from Sleep Number that's adjustable on both sides. Both the heads and the feet come up together. We also got the pillows and the bedding. The sales reps were great and the delivery was perfect as well. The bed has helped me a little bit but not a ton. I'm also not thrilled about it because we got the split king and I'm not a fan of it. It's not necessarily the quality but I made a bad purchase because I don't like the fact that each side comes up. It almost feels like we're sleeping on just a twin bed and there's such a gap in the bed that my head either goes in it or I got to cover it because I don't feel like I can use more than my twin size of the bed. So if I had to do it all over again, I would not get that feature. I wouldn't not recommend them but I wouldn't buy it again.

We bought a mattress and base from Select Comfort - Sleep Number. We've been sleeping better since. The sales rep was fabulous. Everything went wonderfully. I was also amazed with the delivery team. The efficiency with which the gentlemen worked and how easily things went together and I was very impressed.

I got the bed and the frame kit from Sleep Number, and both the wife and I are sleeping better with it. The person that actually ended up closing the transaction was a jerk, but the salesperson I worked with was great. We had home delivery and the team was good.

The sleep professionals are very good and nice, and the delivery team is also very good. The mattress and the base help my back, they are very good.

I love Sleep Number. I couldn't sleep on the old bed, so I got the Sleep Number base and pillows. The sales reps were great, and the delivery team was awesome. I watched them put the bed together. It was an awesome experience.

I got a mattress from Sleep Number because of my back. Their salesperson was excellent and the delivery team was even better. They were very respectful, nice, and courteous. They explained everything.

1 year 2 months 22 days - and my Performance Series P6 Sleep Number Bed is sagging. The experience is terrifying; waking up in the middle of the night feeling like quick sand is swallowing me into the center of the bed. The bed designed to Contour to You certainly has contoured but into a convex surface which is certainly no longer provides the Clinically Proven results to relieve back pain and improve sleep quality. I'm currently sleeping on my couch which provides better back support and a more elegant sleeping experience.

C2 Mattress - We purchased a Sleep Number for our (then) 10 yr old five yrs ago. She loves it. We are going to purchase one this month for us and will no doubt be just as satisfied. Wonderful customer service from our experience. Keep up the great job!

Our mattress was over eight years old so we went looking for a new one. We tried Sleep Number and we decided to make the purchase. Overall, it's great and we had a good relationship with everyone involved in the process.

We had Sleep Number products in the past. We recently got the limited bed that was on sale, as well as one set of bedding. The salespeople were really good, very knowledgeable and worked very well with us. We went in looking at the particular bed that was on the sale at that time, but they also talked about other ones while we were there. The delivery people were very quick and thorough. I'm very satisfied with the quality of the Sleep Number products we got. The bed has been very comfortable, and I can set it the way I like.

Sleep Number was recommended by family. We purchased the bed and the base, and we're very happy with it. The salesperson and the delivery team were also wonderful.

I decided to purchase Sleep Number because I needed to find a way for my husband to get a little sleep. I had researched about it online and then we went in to try it out. We bought the mattress, adjustable base, headboard, bedding and the frame built for it. Their sales representative has been great. She got everything that we needed down on paper and she made it pretty quick. My husband seemed to really like the idea of walking us through what we really wanted or needed for our purposes and he was pretty efficient at that. Then she got it all processed and we are out of there pretty quick. Delivery took a lot longer than we thought it would, but the delivery guys were great. They were funny and I have no problem with them. I think they had a couple of issues in the headboard, there was a couple of holes not drilled in. So a poor guy was crawling underneath the frame after they put it together to try to get that.

We had purchased a Queen-sized Sleep Number several years ago and really liked it. We wanted to purchase a bed where we can raise our head up. The sales reps at the store wondered if they could help, which was good. We didn't have to wander around and try to find somebody to help us. The delivery team was great. They were in and out in no time. It's great, overall, and we have no complaints.

The sales professionals at Sleep Number were good and helpful. I purchased the bed and had it shipped to us. Once it was delivered, setting it up was easy. Overall, it was a good experience and the bed does its job.

Purchased bed on 9/10/16, delivery could not be made till 9/23/16 with delivery time 12-4 pm. Per instructions would receive a telephone call 24 hours prior to, and then another call before delivery. Did not receive any calls from Sleep Number. Called store Manager and she indicated it was scheduled, should be delivered, and all information in their system (phone number, address, etc.) was correct. No bed was delivered, and could not get through the 800 number to talk about this situation. Sat, 9/24/16, was finally able to get through the 800 number and talked to Kelly, who was very helpful. She talked to delivery and said an e-mail would have to be sent to the delivery service and delivery would call me back that day. Did receive a call back from delivery (they did leave a message because I missed the call), which indicated delivery service tried calling my number, no answer, so no delivery.

After a long wait from the purchase date until the delivery date; this was missed by 5 days due to man power issues; then the wrong bed was delivered. However, everyone from the delivery personnel to the customer service team were very helpful and professional. My order has been corrected and I am sleeping on a great bed. Thanks to a good design and a great customer service department. My thanks goes to all.

I will say my interaction with the staff in the store was great. Once my wife and I made our purchase is when the troubles began. We ordered our bed 9/13/16. It was schedule to be deliver on 9/22/16 between 6pm and 8pm. I did received a call to confirm the delivery for 9/22/16 between the hours of 6pm and 10 pm. On 9/22/16 I receive a call from the delivery guy at 8pm saying they were on their way and will be there in 40-50 minutes. At 9pm and they didn't show up and no phone call from the delivery guy. I attempted to call to get an ETA, but I got their voice mail. Since customer service was closed I used the chat system and all I got for response was nothing we can do, keep calling the number to try to get a hold of the delivery guy and the rep disconnected the chat with no solution provide.

We heard a lot about the Sleep Number bed and wanted to give it a try. So we got the mattress, the base, and some sheets. The sales reps were all very nice, friendly, and helpful. We had the items that we purchased shipped to us. It was easy to set up and we're very pleased with the bed that we purchased. It's surely more comfortable than the bed we used before. Unfortunately, we lost our remote when we moved, so I had to buy a new one. But other than that, our experience has been good.

We tried the memory foam mattress and the coil mattress. However, we couldn't get comfortable on our own mattresses. Then, we looked and purchased the Sleep Number mattress online, and it's fairly easy. We enjoy our mattress. In fact, I did a couple of YouTube videos after I bought them. One video is the Sleep Number c2 unboxing and then the other one was a follow-up review after 60 days of sleeping on it. It's been viewed over 11,000 times.

I've been wanting to buy a Sleep Number bed for years. We then got a split king mattress and the base. The sales rep was helpful. The delivery people came in and they seemed to know what they were doing and got it done. I wasn't there but my girlfriend was, and as far as I know, everything went smoothly. We've been sleeping on the bed for some time. I haven't really used the computer part of it as far as monitoring it, but I've been happy with the bed, so far. Everything is working well for me.

The sales rep appreciated that we had researched Sleep Number, knew what we wanted, and just told him. He helped us with a couple of things and that was easy on him. The bed was delivered and set up, and it was excellent. I'm trying the flexibility of the independent movement of both sides of the bed. Because of some physical ailments, it's a little bit more comfortable.

I needed a new bed. I'd heard good things about Sleep Number so I tried it out in a store down in Bakersfield. The salesman was most helpful but just over a hundred days, the air pump went out and I couldn't adjust the bed on either side. I called the office and they sent the new pump. They wanted me to put it in and I was displeased with that. They eventually sent out a technician to install a new pump and it has worked fine since then. It's a good bed.

My husband has a back problem, had two hip replacements and a shoulder replacement. He was having difficulty with the mattress that we had previously so he asked the chiropractor and the doctors that he had been seeing, and they suggested that Sleep Number would probably be the best bet for him. I was very happy with my Tempur-Pedic, but he’s very comfortable with the Sleep Number. I don’t have the problems that he has so we compromised.

The staff was very professional and nice. I wanted to try a new bed and I'm very pleased with Sleep Number. It's very comfortable and helps me out.

Sleep Number has a long history. When we got the pillow top type mattress, their sales rep was very professional, covered the information, answered questions well and helped us as far as getting the financing that we needed for it. The item was shipped to us. It was easy to set up and I like its quality. My wife and I have different likes as far as how hard our bed is and we like its variable factor. There are times when a bit firmer is nicer and also when a little softer is, and we're constantly adjusting it as we need to.

My son was happy with the Sleep Number bed he had bought so we decided to look at Sleep Number. I also bought a couple of pillows and some sheets. We're very happy with the items that we got. They're very comfortable and they work fine. My son referred us to Sleep Number and we wouldn't have gone there if he hadn't told us about them, so they could perhaps give him some credit, or allow him to get some products for free or at a good price for referring us to them.

We purchased a Sleep Number to see if it would be better for our back. The sales reps were very helpful. My husband was here during the delivery and he said it went very well. We're impressed with the box they built to put the mattress on. It took us a while to get used to adjusting the mattress, but we like it.

My wife and I like different firmness in mattresses so we purchased a Sleep Number bed. Their sales rep wasn't pushy but he gave us the information we wanted. It was a good experience and I've been pleased with the bed. We've slept well and I'm very satisfied.

We were in the market for a new mattress and wanted to have the functionality that Sleep Number mattresses provide. We got a Sleep Number mattress, the base, and sheets, and the quality is good. The sales guy was informative and very helpful, and the delivery team was fine. My experience with Sleep Number has been good.

I purchased this adjustable bed and mattress, and was told I had a 100 night trial policy. What a lie. The 100 night trial policy only applies to the mattress and NOT the adjustable bed. Sleep Number will take back and give me a credit for the mattress but NOT the bed. What am I supposed to do with the adjustable bed. I want ALL my money back, not just for the mattress. The adjustable bed does not work despite numerous calls to Sleep Number. They are not helpful at all. I spent a lot of money for a terrible bed. Call the Customer Care number only if you have 30 minutes to wait on the phone until someone picks up.

The technicians came early, set up done in 25 minutes, and they explained how to operate the bed! This is one comfortable bed! Worth the cost! My advice... Go out and buy this bed!!!

My sister and my neighbor had Sleep Number beds, and they really liked them. I've had a lot of back problems, and I thought it might be a good investment, so I got one as well. The people at the store were nice and the people that came and put it up were terrific. They were friendly, worked quickly, gave the instructions, cleaned up their mess and left. I don't like the bed, though. It doesn't seem like what everybody was describing it to me. For one thing, I can't make the controls work like they're supposed to. I have such a hard time with them if I want to change the number on the bed and I can't even make the thing that moves the head up and down work anymore. I certainly wouldn't even recommend it to anybody else.

I wanted a comfortable bed. I had my first Sleep Number about 10 years ago, but I got rid of it because the compressor went out, and their guarantee was no good, so I got a different bed. When I bought a new one, I went by and looked at it and their guarantee was picked up, so I went with them. It's been great and not so great. I was going through the controls on it and it has got a place where it says my favorite setting. I set it in because I found that special spot, but then I couldn't get anything else. It just went whack. I couldn't go back to the pressure. I couldn't lower and raise it. I've been trying to reset it and I guess I'm going to have to call them because it doesn't want to reset or do anything.

I had back issues and didn't want one bed that I had to just have one setting. We've tried other different beds and Sleep Number allows me to make changes to fit my need. The sales reps were very knowledgeable, nice, professional, and helped us figure out which bed we really wanted that would meet our needs. When they delivered the mattress, it was next to my garage door, and arrived when it was supposed to. I like the product a lot.

My back bothers me a lot, and I thought that I can never find a mattress as comfortable, so I thought I'd find one that's adjustable. I bought a Sleep Number a year ago, but my back still bothers me a lot, so it didn't solve all the problems. Other than that, I'm happy with the bed.

We've been looking for a new mattress, and I've heard a lot of good things about them. I liked the fact that I could raise up the head of the bed. And I always have felt that sleeping on some air rather than foam and springs was just better, so we went looking at a Sleep Number bed. We bought it at a home improvement type show in a weekend, and I've been very happy with our decision.

I have a Sleep Number already, but my husband sleeps on it so I got a new one. I almost think the other one was just a tad better only because it’s new, but the experience was better than the first one. Their staff is great and the delivery crew wheeled the old one out and put the new one in.

I WAS so excited for my Sleep Number bed. Yet it was short lived. I am EXTREMELY disappointed with the service I am receiving regarding the delivery of my Sleep Number bed! After confirming my delivery (scheduled for yesterday) twice and adjusting my work schedule... My delivery was abruptly cancelled without my knowledge! When I called, I was told that the driver was injured and my delivery was to be rescheduled until next week. I informed Sleep Number that absolutely does not work for me because I am without a mattress for my bed that has already been delivered.

I bought a Sleep Number mattress along with the base, the foam cover and a sheet set. The reps were very nice and the delivery people were great and very quick. Overall, the bed is nice, however, it isn't the greatest since sometimes it gives me back issues. There are certain days that it'll hurt. I had the soft mattress folded halfway over so that I was setting them more comfort. Either way, I was flinging the number down to 50 or in between and it still wasn't working so I added the mattress again. It was better but then my back started hurting again so I took it off. I did some tweaking with the whole bed and now, it's fine.

Our mattress was really old and our daughters wanted us to get a new mattress, so they got us a gift card from Sleep Number, because they knew of someone else with parents who had bought one and they really loved it. We bought the adjustable FlexFit 3 foundation and also got the mattress pad on the California King and then we bought two sets of pillow with medium contour edge, sheets, Duvet and a comforter. Their sales reps were fantastic. They were very busy, but really took the time with each person that was there. However, we didn't find out until a week before delivery that we weren't getting the headboard and the frame that goes around the bed.

We bought a Sleep Number mattress, the adjustable base, and bedding. The salespeople were very helpful and the delivery guys were very good and efficient, although I am a little disappointed with the sheets I got. And then, there's been an adjustment period from sleeping on different beds to a Sleep Number. At first, we didn't like it at all, but it's getting better.

I needed a bed, and my son recommended the Sleep Number. So, I decided to get one, and their representative was very nice and helpful. And the team that delivered it was great. I got the pillow top mattress and I love its quality. I sleep better since using it and I have less aches and pains when I wake up in the morning. The only thing I dislike is that I can’t change the position of the mattress. But other than that, I'm good.

I needed the Sleep Number for my hips and my back. I got a 9-inch mattress and I love it, although I wished I’d gotten the deeper one. The delivery people were very professional and took all the plastic and cardboards.

My husband, Jeff, and I decided to buy a Sleep Number bed because we couldn't decide together on the firmness or softness of a mattress. We bought pillows, sheets, and a frame, the whole $10,000 she-bang. It was great with the sales representative and the delivery. Everything went well. I love the bed, although Jeff might not love it as much as I do. However, I was a little disappointed with some of the sheets that we bought. The first bedding we got was Stan Paper and expensive, but it felt flimsy, like I could tear it just putting the contour sheet on the bed. The other thing that I didn't take into consideration in purchasing the bed is, if we have to move the bed, for painting or when moving to another home, then we've got to hire somebody to break down the bed and put it back together. It's a bit cumbersome if we have to move it around.

My wife was in a major car accident and she had an air mattress when she was in the hospital, and so we decided to try the Sleep Number, so that she can adjust it for the pressure points on her body. Sleep Number was running a sale when I bought the bed. The sales rep guided me through which bed would be best for me. It's a very nice bed. My wife can adjust it up and down as she needs to because some nights she needs it firmer and some nights she needs it softer, which really helps. We're both very happy with the bed and we both enjoy it.

We had a Comfortaire prior and that one finally worn out, so we went to the Sleep Number store. The sales rep was very nice and knowledgeable. We really liked her. We came in right at the end of the day and she didn’t rush us. She took her time with us, so she did an amazing job. The delivery guys were very helpful. They programmed our phones and cleaned up their mess, which was a big deal.

My boss had the Sleep Number bed so he told me I should get one. I got two twin beds that go together that adjust, along with the bedding and pillows. The adjustability is pretty nice. I'd recommend them.

Other than the people who came and set up the bed, everything about our experience with Sleep Number has been awful. When we got it, we were assisted by somebody who wasn't super helpful. We seemed like we're a bother to him and the other guy there who wasn't helping us started yelling at him in front of us. If we weren't so settled in getting a Sleep Number, because I've had back surgeries and I needed one, then we would've walked out of the store. But we got the bed, sheets, some bedding and a cover. And the bed has not been working right for us. The air never stays the same, we always have to adjust it and sometimes we wake up to a zero. They told us to switch sides and see if it still did it. We did that and it doesn't do it as much but it still does it here and then. We paid $7,000 but we've had nothing good from it. I had two people say that they're thinking of getting a Sleep Number and I told them not to bother. It's not worth the money.

I would like to revise my opinion of sleep number. granted I got rejected by several people saying they couldn't help me and yes it took posting on here to get a good phone number I could talk to somebody that could actually help me. I advise if you are having this same issue to call the number Jamie gave to call. the lady that came to the phone 1st handed me off to another person and he took plenty of time and effort to find me in their old system. I want to thank him over and over. I know I will butcher his name but thank u Enrique(supervisor) hats off. now I finally have a replacement foam, mattress, and machine coming back to me. don't give up, they will help you with a little push.

I cannot say enough about the delivery crew! They were just amazing - courteous, professional, and helpful. They even offered to remove their shoes to avoid damaging my hardwood floors. Perfect preamble to many nights of great sleep.

Ordered 2 weeks ago. Got confirmation of delivery date, got call day of delivery they would be there. Ten minutes after they were to be there they called and said the rest of the day's deliveries were canceled. This is after I had my old bed removed from the house and sent off. Tried calling everyone involved to no avail. Now my wife and I need to sleep at a hotel for somewhere to stay. But no one seems to want to help.

My Sleep Number bed with the Flexfit adjustable base were purchased July 2, 2016. They were FINALLY delivered August 12, 2016. I had 3 great weeks of sleeping soundly & without pain. On Sept. 3rd, the adjustable bed stopped working. Scott, a service technician for the adjustable bed has come 4 times in the past 2 weeks. He exchanged cables & computers 2-3 times, but to no avail. He is a very experienced technician.

I had Sleep Number before and I like their product. It was time to buy a new bed so I bought a mattress and base from them. I told their rep what I was looking for and he took me to it, and I made the decision from there. The delivery guys were very professional. They explained everything to me and hooked everything up.

We had one of the first Sleep Number beds in the beginning and we've had it for 15 years so it was time to replace it but we just got the mattress and the base. It took us a week to make a decision on which bed we really wanted, because I wanted one and my husband wanted another. And then we compromised and got one that was in the middle. Their sales rep was great. We were in and out of the store every day but he didn’t rush us because it’s such a big purchase. Their delivery team were great as well. They were in and out of here within a half hour, and I was highly impressed at how fast they were. The only problem was that the clip in the base that holds the two bottom frame together have to be re-positioned sometimes. We have the split twins, and they move to where the frames aren’t lining up. But other than that, we don’t have any complaints.

I already had a Sleep Number for years and I was replacing it. I then went to the Sleep Number store and the sales representative showed me what they had. I got the mattress and the foundation and had them delivered. However, it wasn't too pleasant with the delivery team because they didn't tell me that they wouldn't remove the other bed. They should inform in advance that they are not going to do that. I ended up delaying the delivery, paying somebody to come and dismantle the other bed, and take it out. But other than that, I would recommend them.

Sleep Number is the best investment I ever made. The sales rep was great, walked us through the whole process. They had some screen, I lie down on the bed, it showed me where all my pressure points are at and helps me get through all of it. We spent a lot of time, not only with me but with my wife and son too to make sure everybody was happy. We bought a bed for us and then one for my son as well. We got a couple of mattresses, a couple of base, and some pillows. There was like a topper in there too. Plus, the delivery team were excellent, took away the old stuff, set everything up, and made sure my wife understood how to use all of the products. Sleep Number has been great, and we love the overall quality of their products.

My husband likes a soft bed and I like a little firmer so we thought buying a Sleep Number bed might be the way we’d get it done. Their sales reps were great and their delivery team brought the bed out and put it all together. We couldn’t have put that together ourselves. Two of our kids also have Sleep Number beds and they just love it. Overall, it's very good. I’m sleeping on 65 and my husband’s on 45. However, our sheets are too deep. They were on a much deeper, thicker mattress and they get all messed up all the time. We should look some time for a sheet that fits our mattress.

We love our Sleep Number bed. So far it's great. Our old mattress really wasn’t very comfortable. We wake up with our back sore each morning. We were a little hesitant at first, but since then we were very satisfied with our purchase. We bought the mattress, adjustable base, a couple of pillows and sheets. We were pleased with our rep. She was really good and was very helpful with these products.The delivery team was very pleasant and professional. They came in on time, were nice and they set it up the bed where we chose it. They knew what they were doing.

I am incredibly frustrated and disappointed with my Sleep Number bed delivery experience. I was suppose to get my bed on Wednesday, September 14th. I received my first phone call around 7:45 AM that day to expect my bed to be delivered in an hour. 9:30 rolled around and I received another call that the truck broke down, but that they should be at my home in another hour. 11:30 came, and I called to inquire about my bed; they said they would arrive around 1:00 PM. I get a call shortly after 1:00 and was told that they would not be coming because the breakdown was more severe than they realized and they would call with a new delivery schedule. I had taken off of work that day and moved a drs appointment to the next day (I ended up having to go to urgent care that evening instead because, as it turned out, I had a double ear infection) to accommodate the ever changing schedule that day, only for them not to show.

I've been hearing a lot of good things about Sleep Number, and I wanted to try it out so I got a mattress from them. The sales rep was really nice and professional. The mattress is nice, and I like it. It's a lot better than what I expected. I might get a couple more in the future for my kids.

My boyfriend’s back is really bad, so he needed something that was more adjustable instead of just a mattress so we decided to purchase a Sleep Number bed with the adjustable base at the head. Their sales rep was great. I talked to him before and then he just happened to be there the next time I walked in. And when I got the bed, he was really helpful. Their delivery team was really good too. The guy showed me how to use all the stuff, how I'd reset the bed if I needed to and how to set it up at some points. We love the overall quality of the bed. My boyfriend has less aches and pains now when he gets up in the morning. We probably will never get a different bed.

I requested delivery time on Friday sep 16, 8-12am but they set me up on 12-4pm. I call first two times. Talk to two guys. They didn’t talk nice to me. I call customer service. I talked to Laura. At first I want to cancel my order but she calm me down and get me $200 discount off my order. I been wait all afternoon that day (I suppose to be at work). I first call and check with your staff name Anthony. He said delivery should be here @ 1.50pm. I wait until 3.00pm. No one show up. I call again. This time they said delivery will be here in 15 mins. After that still have no one show up. Then I call again around 3.30 pm. I think lady name Luke (I’m not sure). She check and said that delivery will be arrive in few mins. STILL HAVE NO ONE ** SHOW UP.