Sleep Number Reviews

This mattress gave me the best sleep, absolutely helps someone suffering from a chronic pain condition because of the ability to adjust softness and firmness. My Select Comfort bed is easy to make, adjustable comfort, soft to firm and a winner to me. We have had ours 20 years. The service department was extremely helpful in getting a new cover when something got spilled on it. The mattress has a 25 year warranty. The cost was well worth it.

Our first Select Comfort lasted fifteen years. When we ordered a new one over the phone there was no pressure about trying to upgrade us to a more expensive model. I am a physical therapist and I have suggested this mattress to many because you can adjust the firmness to what feels comfortable for your body on a hourly basis if necessary.

A family member recommended Sleep Number, and we ended up getting the mattress, the base, and some pillows. The sales reps were knowledgeable and polite. And everything went well with the delivery. Overall, I'd recommend them.

We've been trying to get something that's comfortable. It's what mattresses can do, so we decided to try Sleep Number. We've had one in our RV before and recently we bought sheets. We're still trying to figure out what our numbers are. But, the product has good quality. We've had very nice interactions with their sales rep there. In addition, the delivery people dropped the box off and we put it together which wasn't hard at all.

Our delivery, after waiting 2 weeks, scheduled for today, was cancelled 6 hours prior to arrival. When we called to find out why, they had some crappy excuse then offered to place us at the end of the queue for the next round of deliveries. We are currently on hold trying to get our order cancelled altogether. The customer service appears to be seriously lacking.

What a nightmare. Spent $3k on a bed on 11/21, delivery scheduled for December 3rd. Great. Got phone call and email confirmation. We tossed our old bed out with the trash. At 9:30 on December 3rd, got a phone call that bed was NOT going to be delivered because "the route was cancelled." We later find out that someone called in sick and that's why the "route was cancelled." After a dozen phone calls and a visit back to the store, many people gave us times/dates that would not work for our schedule and/or we're too far out in the future (once again, we've already tossed our old mattress). We finally arrange for the bed to be delivered on the 8th between 4-8 PM. Again, a phone call at 8:42 am (voicemail) said that "the route is cancelled, it's scheduled for next Tuesday the 13th." Again, this did not work with our schedules.

For 3 consecutive nights the left side of the bed (empty) registered sleep patterns and breathing. Since my partner was away, this has caused a rift in our relationship... Has anyone else experienced this phenomenon? The store said the pump needed to be reset, but my physicist partner is skeptical as the "data" for each night was different.

I couldn't of had a better experience at this Porter Ranch Store. Eli is a great asset to Sleep Number. He asked me about throws. I originally wanted one. I left with 2 throws. Eli is a great salesman as well. A++.

We had a bed from a different company that is no longer in business, and that bed needs to be replaced. It's 20 years old, it already had a dip, and one side was losing air. The mattress pads we bought from Sleep Number are of fine quality. This is our second purchase from them. We have another Sleep Number bed in the house.

The Sleep Number bed is fine though too expensive. The company itself is absolutely awful. It started with them bringing the wrong bed and NOT telling me. Then getting conflicting information from the installers, customer service, AND my salesman. THEN IT GOT WORSE. I actually caught one salesman SLEEPING ON A BED! I had another didn't like that I was upset at getting bad information and just said "nope. I'm not going to help you." What kind of service is that? Maybe try "I'm sorry for before, but I will get this straightened out for you"! I spent $7000 on this bed. I should have no, zero, nil problems. I've also had to call customer service 3 times. Each time I was on hold for 30 MINUTES!!! Now, after 1 month with the replacement bed (the correct bed), it's broken. The motorized base isn't motorizing. WHAT A RIP-OFF. DO NOT BUY THIS PRODUCT.

We had our bed delivered yesterday. The guys were wonderful!! Everything was set up and we went to bed and played with the settings a bit. We were told we only need one remote since we have the app on our phones. Well what they did not tell us BUT I had read several negative reviews about is that the bed will not stay connected to the app and in our case we have not been able to get it reconnected at all. Nothing works. So when my hubby wanted to change the settings in the middle of the night he had to get out bed, walk around and get the remote from my side. I feel as though what we paid for this technology is a complete waste of money.

Our numbers only halfway show up so we can't tell what number we are at. The representative I spoke to said you don't make our type of controller anymore so we'd have to buy a new pump and get a new controller that way. Our pump so far is just fine so we don't feel the need to do that. We will just get to a setting we like and not worry about what the number is I guess.

We previously owned a Sleep Number bed for eight years and purchased a mattress, base, pillows and bedding a year ago. The sales rep was friendly and educated us on the different options and levels. The bed's comfortable and we sleep great on it.

I called the parts department on November 18, 2016 for all parts needed for a dual temp pad. I had instructed them we had not purchased the pad yet but needed the heating & cooling source, 2 wireless remotes, 2 power supplies and 2 power cords, plus two power cords for two other beds that our puppy chewed. This was for a king bed that we were buying from a friend that had only the pad nothing else. I also looked up this information from their website so I knew what I was asking for. They quoted me $575.78 and put it under my account for all items I was requesting. I said I would call back after I check with husband.

I got a bed that folds up, and the mattress was too soft for me, so my daughter wanted me to get a Sleep Number. The sales people at Sleep Number were all very nice. However, I'm having a hard time getting used to my Sleep Number bed but I've been moving the number around and I'm starting to relax on it a little better.

We had been looking at getting a new mattress, trying all the different options we had and liked the Sleep Number. We were at a show, and there were some additional discounts available to us that made the purchase attractive. Even though we were at a show and there was pressure for them to be making sales, we did not experience a high-pressure sales pitch, which we appreciated. We got the Sleep Number mattress with the adjustable headboard, the base, as well as the topper product that can cool any mattress. Their sales reps were great. We had some follow-up questions after installation, and they were very helpful with that as well. The delivery people had to take the base apart because of the narrowness of our staircase, and even though it was a pain, they did it happily. We’re still figuring our bed out and forget that we have to reset it every week, but in general, we like the product.

After 3 years the foam within the bed has deteriorated and my side of the bed has sunken in no matter what firmness I set it on. If I try to roll over to the other side of the bed, I end up rolling back over to the other side of the bed. For the money I paid, I am NOT happy.

My husband and I had tried other beds and they didn't last. We have back and neck problems, so we decided to get a Sleep Number bed and we could keep the cost down. Their annual sale in February was very good and we only needed to buy two twin toppers to go on our king-size foundation. The rep was awesome and the delivery team did a great job. They were efficient and on time. We've been having the best sleep with our Sleep Number adjustable bed. It really makes a difference in our health issues. We change the number as we need to. Also, I hadn't expected that it is so much easier to make the bed because it's light enough that I can lift the mattress. That's a nice bonus for me as we get older.

We are enjoying our Sleep Number bed very much. We love it. My husband and I are such different sizes. He's 6' 5" and I'm 5' 1". We have a California King and it works wonderfully. I love being able to sit up when he isn't sitting and vice versa. We have different numbers which helps. Our overall experience has been very nice.

Sleep Number is working great for me and I love it. I bought two queen size beds online and had it delivered in our house. Their delivery guys were very good. We had one bed installed upstairs and one downstairs. The two guys took them in no time at all. I like playing with the numbers. If I'm hurting, I like it a little bit softer. If I'm feeling relaxed, a little firmer. It's nice and it all worked out well. I already recommended them to several people.

I have two Sleep Number beds and I recommend them. I have one that I bought in 2000 and I have the whole system that I just bought last year. It’s the Sleep Number adjustable. It goes up and down. The delivery went fine. They set everything up for me. The only thing is that I need new remotes. They're broken. One of them only works part of it. It’ll only raise the mattress. It won’t raise or lower the feet and head. So I have to do that with the other remote, but the other remote got dropped on the floor and it’s not together all the way. They’re both still under warranty.

My wife was sore every morning when she gets up so we got the mattress from Sleep Number. The boxes were bigger than I thought but it was great. Overall, the quality is fine and my wife noticed a significant improvement. We’ve been happy with Sleep Number and it's a very positive experience.

A referral from a friend led us to purchase from Sleep Number. We did the mattress, pillow, and a mattress pad. The sales reps were very good and we arranged to have it put together and delivered. We're very happy with it and we're getting good sleep.

I had years of back pain and not being able to sleep and it has even gotten to the point where I was living between the bed and my recliner and not getting any sleep. So, I had to try something different. About a year ago, we got a Sleep Number mattress, the base, mattress topper, the little two-inch foam and the cover for that, sheets, and everything that goes along with that. Then we went with MyPillow because we've heard a lot of great things about them. It's been good and the Sleep Number sales reps were very nice. We tried different beds and they were really helpful about answering questions that I wouldn't have thought to have asked.

We had Sleep Number before for about 15 years and we got a new one this year. We had a good time with their reps and the quality of the product is great. We had it shipped through UPS. The set up was easy. We had the base already done so all I had to do is put the mattress together. Sleep Number is fabulous and we won't have another kind of bed.

I needed a new bed and I got one that I can adjust the firmness. Everything's been fine. The sales professionals were good. We set the bed up ourselves, and it was pretty easy except for the plastic framework that the bed comes with. It was the puzzle part, but we got it together. The quality of my Sleep Number bed is good, and I sleep better.

I had a regular mattress for years and it was time to get rid of it. My friend had a Sleep Number which they had for years and they love it. The Sleep Number sales reps were great and the delivery went fine. However, I don't like my bed. I feel like I'm sleeping on a 1950 blow up mattress. I tried every setting on it and I'm not comfortable on it. I ended up going out and sleeping on the recliner chair. Sleep Number sent me a full mattress but it hasn't helped. Overall I wouldn't recommend it to a friend but they did their job and I'm satisfied with them.

My wife and I have two different sleeping styles, but we only need one bed. The sales representative was very good. The product was shipped to us and so we didn’t need to spend more money for delivery.

Our son had a lot of back issues so we thought we'd try a sleep number so he could adjust to his level of comfort. When the guys delivered the mattress and hooked an air pump to it just like you would from an air mattress you buy at walmart or target, I was extremely shocked. Air mattress and plastic bed frame is all this is. Save your money. Either buy the air mattress from walmart/target or get a REAL bed. Will never buy Sleep Number again!

I’ve had pretty good experience with Sleep Number for about 20-some years. We got a Sleep Number because of the recommendations of other people and they were a novelty item 20 something years ago. Not too many people had those things and it was something that looked good to us. We’ve been happy with it and recently, we bought the whole thing which includes the foundation and the mattress. It was shipped to us. We had a problem with the pump, and they shipped us another pump.

My wife and I like very different bed styles: she likes firm while I like soft. The other beds weren't working and so we got a Sleep Number. Delivery was horrible. My wife took off to stay at home to pick it up and they never showed up till 5:00 at night. They were six hours late! The delivery guy was by himself and I had to help him carry out the bed and actually ended up damaging our bed frame from it. The SleepIQ is also a pain in the butt to set up but overall it's a good quality bed.

My wife called the Sleep Number store and talked to the the sales rep before we went over there, and he was really good. My wife checked out the Sleep Number bed and decided that the number setting would be comfortable. I'm pretty heavy so we got the king-size bed, with the base. I'm now getting used to bed, and I've started to sleep a lot better on it. I would recommend the Sleep Number because it's really good.

We kept buying mattresses and they weren't good. We always looked at the Sleep Number beds and finally decided to stop burning our money on others. Their sales reps were very good and they made it easy to buy the bed. It was delivered and I set it up myself. I love the bed. It's wonderful and I recommend it.

My fiancé threw a huge fit wanting a Sleep Number bed. He said he has always wanted one his whole life so I saved up until I got my tax money return and bought a regular split air on each side mattress and the box spring. The sales rep and I had a wonderful interaction. The bed was delivered right out front and we love its quality. I had a hysterectomy in May and if I had a regular bed, I would have died because I had to keep adjusting the firmness and softness. If I didn't have that Sleep Number, I don't think I would have made it.

We looked at Sleep Number and decided that it was something we'd like to have. My wife also had one and she knew things about them. The sales professional and the delivery team were very good. The overall quality's excellent as well. We like it, we've slept good on it, and we miss it when we're not here.

I have a hard time sleeping and was done with Memory Foam as I was tired of sleeping in a big hole. I purchased a Sleep Number bed and I love it. Everything's great with the sales and delivery teams and I'm totally happy overall. Also, the sales professional I talked to wasn't extremely high pressured.

We had been shopping Sleep Number for a couple of years. My back got so bad that we thought we had to make a departure and go another direction, so the reason for purchasing a Sleep Number was primarily physical. We bought the base, the bed and we did some linen. My back became a lot better since we've purchased the bed. The sales representative was good. We got all the info we needed between her and another guy at the store. The guys that came and set it up gave us some good tips too. The quality is good and I'm pleased. I wished I would’ve got a little bit more of an upgrade of a platform because the head goes up for both sides instead of getting the split mattress and I thought that we should have bought that one instead after we got the bed, but there's another day.

I knew that I wanted the Sleep Number bed so the rep didn't have to sell me anything. It was perfect and the delivery was fine as well. The bed is wonderful and it's good to sleep better. I love my Sleep Number bed.

I purchased a Sleep Number for our health. The sales rep was very good and informative and the delivery team was very good, too. I like that I can change the softness and hardness of the bed. I've no complaints at all.

A friend had purchased a Sleep Number bed and said that he and his wife really liked it. I got one, too, and I'm liking it a lot. I like the opportunity to change the air supply in it. I have experimented on that a little bit and it's good. So far, it's been a very comfortable sleep for me. It's the bed that I hope to keep for a long time because it's comfortable.

My husband & I got the C2 during the President's Day sale 2015. Summer 2016 we started having problems, we weren't comfortable any more. By Fall 2016 my husband was sleeping on the couch because he was so uncomfortable! He said the bed was fine when he went to bed but by the time he woke up his back was hurting - it felt like he was laying on the floor like it had leaked air throughout the night. On my side, the leg part adjusts but the back part stays rock hard!! I can set both sides of the bed to the same number & it obvious that there is a big difference in hardness/softness.

Purchased a new Sleep Number Bed Yesterday... A lot of money. Could not sign in to Sleep IQ... Had to sit on hold for 20 or more minutes to wait for Customer Service. Plus, if you use their "chat" feature, you'll be on hold for a long time - you'll ask your question - the chat person will then tell you to call the Customer Service Phone Number!!!

It came to my attention today that the delivery team illegally dumped my mattress, box springs, and the box the new mattress was delivered in, by the side of a rural road. This was brought to my attention as the box had Sleep Number's and my address printed on the label. See attached. I give the delivery team a "0" on their delivery. This action was completely unprofessional and illegal. I have discussed this with a Customer Service supervisor named Greg as well as the sale representative Jessica ** from the Center Valley, PA store. I believe that the town of West Rockhill, PA should be compensated for the cleanup and I should at minimum be refunded delivery expense.

Some of my friends Sleep Number and it's worked out well with them so we decided to give the bed a try. The girl who handled our sale was helpful and answered my questions. The delivery went fine too. The team was on-time and careful with the bed. I'd recommend Sleep Number.

We've had our Sleep Number bed for about seven months now. It was recommended by a couple of people who really liked the bed. We had a Tempur-Pedic, but that just wasn't working out as we were waking up with sore backs. We tried the Sleep Number bed and we love it now. The sales professional we had was wonderful. Everything was great in the delivery as well. They set it all up and put the other bed downstairs for us. They were really nice. We usually have the head part elevated a little bit. Normally, we keep it at what our number is, but depending on how we feel, we adjust our number once in a great while. It's nice that we can adjust it to a certain firmness if ever our backs are bothering us.

I really needed a new bed and I was having some back issues. A friend suggested Sleep Number so I checked it out. Everybody was really friendly, helpful and courteous. Nobody was pushy. I had a very positive experience with their sales rep and their delivery people took the old mattress out and put the new one in in no time. They did a very good job. I got a mattress which is a split-king with both sides that are adjustable. So far, I love it and it was a good experience all around.

We needed a new mattress and we wanted one with an adjustable head. There's a Sleep Number store nearby and we worked with Natalie who had been very nice. The delivery guys were quick and efficient. Our only complaint is that the cooling topper and with the adjustable head in the bed, it doesn't stay in place very well so we constantly have to readjust that. But other than that, we've really enjoyed the bed.

My wife did some research on Sleep Number and we decided to buy one. Outside of the initial purchase, we had very little interaction with their personnel and when we did at the store, it went very well. We waited a little bit but that was just based on the number of staff they had in the store at that time. I’m a pretty patient guy compared to others.

Was scheduled for delivery 1 Dec 16 between 10 am and 2 pm. After 2 I called the store and they could not find the bed. They referred me customer service. I spoke with a supervisor named Bret at 2:45 pm. She could not find the bed either. For compensation she said she was authorized to offer one piece of bedding. Someone will call to reschedule delivery within 48 hours. How disappointing this is. Wait two weeks for a bed only to be told my order fell through the cracks and be offered such minimal compensation! Not happy at all with my experience so far with Sleep Number. Yes, I got an email and automated phone call to verify delivery.

After spending so much money for a new bed, we were under the impression that we had a great bed with longevity. After approx. 3 years we find out that our air chamber is apparently defective and the company is now demanding we pay $65.60 for an apparent new chamber plus postage!!! I am a 72 year old Vietnam Veteran on limited income and I would certainly never order another Sleep Number bed as they are way too overrated and too costly for what you get. At least we learned our lesson and I would urge anyone to do very detailed research before buying on of these overpriced inferior beds.

On 11-15-2016 I ordered a Sleep Number i8 bed and mattress from a very knowledgeable, courteous and helpful Store Manager in Fresno, Mr. Jorge **. Due to a recent family emergency (heart attack), I needed a good quality elevated bed for my wife to be able to sleep safely. Mr. ** showed me and my daughter the various features of the Sleep Number bed with a full demonstration and a contract was completed. Our delivery date was set for 11-26-2016 between 10 AM and 2 PM. With 4 people setting aside their busy schedules until 7 PM, awaiting delivery so that our current mattress would go to a needful person, there was no delivery; no phone call or text message to either of the two contacts I had supplied.

My Sleep Number bed was an impulse purchase and I've had it for several months now. However, I don't like it at all and I'll be replacing it. Their sales reps were fine, though, and the delivery went smoothly.

We chose to buy our first ever Sleep Number bed based on everything we've heard about it from other people who has had it. Ended up getting the base, mattress, pillow, and bedding. But we're having some issues with one of the sleep cells of the bed. We switched the hoses like they asked us to but it's still deflating when we get into the sleep cell on one side. Also, just recently, we've lost connection with the SleepIQ. For some reason, the Wi-Fi is not working with it. But still, I'd recommend Sleep Number.

We had a Sleep Number bed for several years and purchased a second one for another bedroom. We wouldn't have purchased another one if we weren't happy with the first one and our purchase was handled professionally.

FLEX TOP KING FLEX FIT2 - The bed on both sides keeps losing air. I have been complaining and doing exactly what I have been told to do to "adjust" the bed. Now you want to charge me $180 to have someone come "look" at it??? Wrong! Come get this $7,500 piece of crap!!!

Awful. Cannot confirm a time until 2 days before, if you can't make that time, rescheduled for two weeks later. We have currently rescheduled deliver for the 3rd time - 7 weeks after the product purchase. This morning I spent 2 hours on hold to try to get help, only to be transferred back to the original person who can't help me. Unbelievable.

Debbie at College Station, TX Sleep Number is the best! She stayed late the first night to answer my calls and was always pleasant and patient. We ordered the second night and she made sure we got the best for our needs. We look forward to working with her in the future! I would recommend the comfort and accuracy to fit personal needs to my family and friends, so naturally strangers too. We purchased the FlexTop King ILE SleepIQ, InBalance sheets, and InBalance Layer. Texas nights get hot and their InBalance throughout their products was impressive to keep me cool. We can't wait to get our bed and will be purchasing the FlexFit3 adjustable base in the future. Thanks for all the help Debbie!!!

We have two Sleep Number mattresses. The first one we bought a few years ago because we need a new bed and saw the advertisements and thought it looked good. We bought the same kind of mattress the second time. The sales professionals were all nice and the delivery teams were also great. Plus they also have good quality mattresses.

If you are thinking of buying a Sleep Number Bed, I would strongly advise you against doing it. DO NOT BUY A BED FROM SLEEP NUMBER BEDS UNTIL YOU READ MY STORY. My wife and I recently purchased a Sleep Number King Sized Model SLE with dual adjustable air mattresses and dual adjustable Flex Heads that allowed us to raise or lower the head separately on each side. We wanted to buy this exact model in a queen sized bed but were told by the Sleep Number Salesman that 1) No other manufacturer makes the Dual Flex Head model, 2) This model only comes in a King Sized Bed, 3) We could finance the purchase over 3 years, interest free and 4) We could return the bed for a full refund within 100 days if we were not fully satisfied. ALL FOUR STATEMENTS WERE FALSE.

I highly recommend anyone to buy at this store very professional. I got the bed I needed just perfect for my back pain. The sales Lady very kind and took all her time till I understood everything about the mattress I choose. Thank you sleep number for the help I to ease my back illness.

I purchased a mattress and a cover for it from Sleep Number. I found the sales rep to be helpful and the delivery team was very good as well. I'm happy with the quality of my Sleep Number and I have a good night's sleep on it.

We've had Sleep Number products in our home for eight years now. The most recent purchase we made was an adjustable bed. My husband has arthritis so there are days that he has trouble getting up and the bed makes it so he can get in and out of bed. I love the Sleep Number. It works great because my husband and I have different mattress preferences; he can set his way and I can set mine. I recommend Sleep Number all the time. I've always had good rapport with their sales reps. They have always been really helpful. The guys who delivered the bed were excellent. They were in and out in a matter of minutes.

The ComfortFit Pillow is my second amazing pillow from the Sleep Number Store. It's soft but firm, keeps its shape, but sleeps cool. Having bought cheap pillows, only to never use them and give them away, this is worth every penny.

My bed is great, I love it, but within the first year of having my bed, the split between the two tops keep getting wider. I moved and put it back together, thinking it must've been the foam needing to be adjusted back. I've put it back together many many times, and it still keeps getting wider. I chatted with a representative and all he can tell me is with the split tops, there are bound to be gaps... I told him a 6 inch gap that my 2 year old can fall into and suffocate? I asked if Sleep Number has made any wedges to put between it, or if they could somehow help me fix my problem, he said there is nothing they can do. So I guess I continue to place a pillow between the crack because even myself is able to fall into the gap and have a hard time getting up out of it. Only thing he can tell me afterwards is that if the gap gets bigger I can always call back. All I asked for was help to figure out how to minimize this gap. Please help me.

We've had our Sleep Number bed for several years and absolutely love it. However, now it's leaking. The bed is under warranty but they don't have service technicians that can come out and troubleshoot the issue and/or solve the problem. They will only ship you parts once you try to figure out what's wrong on your own. I work several jobs and time is money. I don't have time to do science experiments on my bed to figure out what's wrong with it. After calling for several days before I could finally get through and waiting on hold for a total of several hours, I told them I would be glad to pay for one of their technicians to come out and fix the bed. They informed me that's not an option and that the troubleshooting process is easy. I will now need to take time off of work or give up a job to troubleshoot my leaking bed that's under warranty. As much as I love the bed, I would consider a different one for my next purchase.

I used to pass by the Sleep Number store. I liked that you can adjust the setting. When if it's too hard, you go a little bit softer and you're good. Their sales professionals were very professional. They delivered the items a week later and after they set the bed up, they walked me through the whole step and showed me how it works. It's very good and I like it. I used to get a lot of back pains and once I find my number, I am like sleeping on clouds. It got rid of my back pains.

Our first Sleep Number bed gave out and we had some problems with mold as well as stuff under the pad. We then went to iComfort and used it for maybe a year but it just didn't fit my husband well. So we went back to Sleep Number when they told us that they had fixed some of the problems that we had with the first bed and bought our second mattress as well as two pillows around the first of the year. Their sales person was great. We already have a platform bed frame so we just had our purchases delivered and set it up ourselves. I'm not having any problems with the mattress but I'm not overly thrilled with the pillows. Nevertheless, I'd recommend Sleep Number.

We talked to the sales guy at Sleep Number and lay down on a few beds. He seemed pretty knowledgeable about the beds. We ended up getting a bed from them, and they installed it. The delivery team took less than an hour to do their work. The overall quality of the bed we got is good. My fiancee loves it, although I don't particularly like the bed itself and I've never been able to get comfortable with it,

So let's start off with save yourself the headache! My husband and I went in because we need completely different firmness levels. In the store we tried the different mattresses and found that we really liked the comfort of the i8 (One of the more expensive models). Still a bit apprehensive, the associate said we had nothing to lose and assured us that we had 100 nights to try the mattress and if we did not like it, we could simply return it for a full refund... WRONG! First of all, you should know that you should not believe ANYTHING a salesperson tells you, and I take responsibility for that, but so that is doesn't happen to you, read on...

The salesman that helped us understood what we wanted and was very knowledge about the sleep number bed. He made the buying experience extremely fantastic. I would recommend this store to anyone. I have told several of my friends about this store.

I already had one Sleep Number. Then in the divorce, I didn't get the bed and so I got a new one. It's a king and there's lots of room. Their sales rep was very positive. I went in there knowing how much money I could spend. He helped me figure out the best model that's bang for my buck. It was a quick sale for him. He was in and out of there in 20-30 minutes. The delivery team was great as well. I love it. I get a great night sleep. The experience was very positive, expedient, and I like the product. I would recommend Sleep Number.

My mattress is shot and I have a bad back, so I thought I'd try Sleep Number and I really like it. It's a lot better than my old bed. Additionally, the delivery team arrived when they were supposed to.

My husband wanted a Sleep Number and so we bought one. I think we sleep a little better with it. We’ve both been in accidents and we've got aches and pains and so it’s hard to say. But we’re satisfied with it for now. It’s not been a year yet since we've had it. The delivery team was very nice too.

We purchased a Sleep Number C4 mattress. Its listed height is 10 inches. When we received the mattress, we noticed that its height was only 8 (when it was fully inflated). We immediately sent an email to Sleep Number asking them to clarify this issue. Their reply was the measurement is taken in a laboratory setting [with a laser] and can be a difficult measurement to duplicate in the home. I have a PhD in Engineering, I really do not know how a laser measurement can add 2 inches. We truly believe that the quoted height of 10 inches is MISLEADING if this cannot be measured at home with a reasonable error. We are very disappointed. If you ever consider purchasing a Sleep Number mattress, make sure you measure its height!!!

My husband has a really bad back and I thought Sleep Number would give him some relief. The sales reps took their time with us, showed us all around, and let us try out different beds. We purchased two mattresses, mattress pad covers, and pillows. The delivery guys took away our old bed and got us all fixed up. We like the quality overall. My husband loves his bed, and it has helped his painful back tremendously. But he will need to take the remote back to the store to have it checked because either it runs out of batteries super quickly or it comes on and off intermittently. And then, one side of the bed makes a very loud ticking noise when we raise the foot portion of it, so, my husband's gonna ask them to come out and take a look at it.

We were looking for a new bed and my husband and I didn't agree on the hardness and softness so we decided to go with Sleep Number. When we went in, we were simply going to look and they were very kind and they let us try the bed. There was a bit of a sale on it that time and we before we knew it, we were buying it. It was reasonably priced and it suited both of us. They delivered the bed to us and the guys were really excellent. One was fairly new and to other one has been there for a while. They were very swift in putting the bed together and as they did that, they explained and showed us how to use the manual. They also took our old mattress away so we're very pleased with them. We like the bed very much and I have recommended Sleep Number. My sister bought one after we bought ours and she has two of them.

We purchased an 8i Sleep Number bed where the top is split. I had great and enjoyable interaction with the sales representative about the features of the bed. The delivery team were very nice as well. They came in, set the bed up, didn’t rush but got it done in a timely manner. We're very pleased. The bed is excellent. I can sleep a lot better now because I can elevate my head since I have drainage issues with my sinus. I do not wake up with snoring issues anymore.

I have much much better and deeper sleep since I got my Sleep Number bed with base and mattress. Their delivery team had explained to me how to use it, which button to push up, down, sideways and all. We had no problem.

This is my second Sleep Number bed. I love all the new features I purchased this time with my bed. It is amazing how well I sleep with this bed. I highly recommend the experience. I can sit up, recline and also get a massage. Love this bed.

The massage motor seems excessively loud. The rest is fantastic as usual. We've owned three Sleep Number beds over many years. The first was a double, then a queen when we bought a new bedroom set and a split king now that we have senior sleep needs. The queen mattress, with a new cover, is now for our guests. Here's to many more years of good sleep. ZZzzz.

The Sleep Number bed is expensive and we ended up paying just shy of $3,000 for it. It's a little steep but it's an investment. You spend a whole bunch of money on a mattress and then a couple of years later, you end up buying a new one because they wear out. So the point is, I'll never ever buy a bed again and as long as I don't buy one for the next 10 years, I'll be okay. But what I'm most unhappy about is the price of the sheets and the pillows. The bed is a king size with a split in the middle, so we were forced into buying the sheets for it, but the price is over $100 and a pillow costs $70. But everything else was great. In fact, I have told my friends about Sleep Number, but for them to be careful about the price of the sheets.

I bought Sleep Number because of its good reputation. I had a really lousy sales experience experience however. I went to the store two or three times and I was not very pleased with the service and the way I was dealt with, so I ended up ordering my bed on the phone. The delivery and set up went fine though, they demonstrated the different parts of the bed for me. Still, I was not pleased because I ordered a mattress cover and they gave me the wrong size. I still have the mattress cover even though I couldn't use it since Sleep Number was supposed to call me back and set up where I could exchange the cover for the king-size, but they never did that.

My kid bought a Sleep Number bed and he likes it so I tried it and I sleep better in it. I have it for several months and I've had no problems with it. Plus, the sales professionals were very informative, did a good job, and I was happy. The delivery team did an excellent job, too, they were in and out quick and my experience was good.

I had a similar style of bed as Sleep Number before and I just wanted to get one the same way. Sleep Number has a local store close by so I thought I'd check in and check it out. I ended up buying a mattress like the one I had before. It was a good deal. I just had UPS drop it off and it was fairly simple setting it up. The quality of the mattress is excellent. I'm satisfied and happy with it.

Usually after the sale you almost always get the runaround, but when I call I was treated with the most amazing & kindest service ever. The Rep went to every length to satisfy me. Keep up the service. I spent a lot of money on my bed and would do it all over again.

Very happy with the bed itself and range of motion etc. Adjustable firmness is really nice. Additionally, delivery and install coordination was excellent. Delivery was exactly on time as arranged. I got a call the morning of and was told that my delivery would be at 8:30 PM as the crew was running late. Truck arrived right on the dot and install crew was great. Very pleased overall.

It was time for our mattress to be replaced and I've had two back surgeries and I was getting older. My husband needs more firm, but I need a little softer and I can't get that in a regular mattress. The sales lady was very informative and friendly. The delivery guys set up the bed. They couldn't set up the system because the heat system was down for maintenance. But they gave us the paperwork and it was easy to set up the electronic part of it. Since having Sleep Number, I'm getting the best sleep I've gotten in a long time. We recommended it to my husband's boss and he went out and got one.

My husband had some neck and back pain so we decided to try the Sleep Number to see if that would help. The reps at the store were very knowledgeable and the delivery guys, too. We bought the base that adjusts separately on the top and the bottom adjusts both sides at the same time. We also purchased two sets of sheets. We're very happy with our purchase and the quality is great. I'm sleeping better since having Sleep Number and I would recommended them.

My wife has a bad back and she was not getting a good sleep with the bed that we were sleeping on so we decided to try the Sleep Number. We've had it for over four months now. The sales representative was great and the delivery team did a good job. Its quality is fine as well.

Your salespeople and delivery persons were extremely pleasant and knowledgeable. We would recommend your stores and products to anyone. We had the best experience with all the people we worked with.

We had two other mattresses but because of our backs, we couldn’t sleep on them. We heard about Sleep Number from our niece who has one, and that they loved it. So, we checked it out. We got the bed that gets the head and feet raised up separately and we love it. I can’t sleep on the side so, I raise my head up, and I raise the feet part-way up because my husband lays on his side and I don’t want to raise it up too much because I don’t want to throw his back off.

My son had purchased a Sleep Number and really liked it. My husband is very ill, and we needed a new bed for him so we decided to try the Sleep Number. We only got the twin size for him because he's on a machine and he can't move around so there's no point in having a big one. And he had to have the adjustable which we got. It was incredibly expensive. By the time we got done, it was $5,000 for a twin size bed so I consider the cost pretty prohibitive. He also has some trouble, and so do I, with the remote and trying to figure out how to make things work and turn them off. But he's been happy with it. We got the heating and cooling unit. He had used the cooling unit during the summer and will be using the heating unit now.

The sales rep did his job very well. The first bed that he showed was too soft. We like a firm bed and my number is 70 and my wife's is 85 and that’s with a C2 so we bought one from Sleep Number and it’s been great. We both really like it a lot. The delivery team was quick to set it up and it was perfect. The bed has got a 25-year warranty and if this bed has longevity like it’s supposed to, then we love it and couldn’t be happier.

My back was hurting and I needed a firmer bed but my wife needed something softer so we bought a Sleep Number. The sales rep at was great. We went in the store twice and the same gal was there and she was helpful and knowledgeable. The delivery guys were good and professional. However, it looks like an old bed already. Also, the sides are so tall with the foam and the middle is kinda down so I'm a little disappointed in that. But overall, I like the bed.

I called Sleep Number customer service because my husband and I moved and when we plugged in the bed it would only inflate on one side. It turns out that the plugs in the bed were reversed. The customer service representative knew exactly what was wrong and walked me through correcting the bed. She also helped me set up the sleep IQ so we could keep track of our progress. She was very polite and helpful.

We bought our Sleep Number bed on November 21 at the Flint Michigan store. The main reason is that we have a Select Comfort bed that is 20 years old. We decided it is time to move up to a pillow top model. The sales person was very friendly and knew her product very well. We are looking forward to receiving our new bed in about 2 weeks.

It was fine. I am still trying to get use to the bed. I don't have a whole lot more to say. I paid an arm and a leg for the need. The salesman was nice. He showed us all the options. We got it home and the delivery service was great. I hope the bed lives up to all the hype.

I heard about Sleep Number from my mom who owns one. I got one as well due to my bad back. The sales professional was really good, and the delivery team was awesome. The quality of the bed is pretty good. With the double chambers, if one is higher and the other one is lower, I roll onto the other one. I almost wish I had gotten the single. I sleep by myself, so on one side I have to keep up to a 100% so I'm not rolling into that side. Nevertheless, I'd recommend Sleep Number.

I needed a new bed and I heard good reviews on Sleep Number. The sales professional as well as the delivery team were great. However, it feels a little odd if you’re turning over. I’m like a bigger body, so we probably need a king bed. But the overall quality is good and I’m happy.

We looked around and checked out other possible mattresses and decided that the Sleep Number was the way to go. Working with the sales professionals has all been positive. We had the mattress delivered and installed, and we had no problems with the delivery. We love the mattress, it's absolutely excellent.

I got a Sleep Number bed since I thought it would fit my needs, and it has pretty much done so. It was very nice with the sales rep. Likewise, it was very good with the delivery team. The overall quality of the product I got is very good. However, I'm having trouble with the remote button. It says there's an error somewhere, so I'll call the person I talked to here in Cincinnati and have them take care of it.

We love the Sleep Number bed. When we looked at the difference between our old bed and this new one, we liked the fact that he could have his way and I could have my way, so we purchased the c2 mattress and base. The sales representatives at Sleep Number took their time to explain to us the difference between the beds and the payments. They also helped us out with the questions we have, they let us try the bed and the different settings. They also showed us on the TV where our pressure points were at.

I went to Sleep Number store for a sale but there was a little discrepancy so they had to call me again a week later with another sale, where I went back in. I bought their mattress, pillows and sheets. The delivery guys came in to set it up and they were out in no time. I love the bed! It will shift you up when the alarm goes off or you can set it that it sits you up in bed. On the other hand, I never got the Sleep Number account started because they gave me a closed number. Other than that, I’d definitely go back if I needed something else.

We had different beds in the past - regular, standard mattresses and they have never solved any of our back problems. Then we thought Sleep Number might be of some help. We went to a mall near and bought our Sleep Number bed with remote and it's working fine. It's better than the others that we've had. Clakamas is a good salesman. She leeched us out of all our money without even hurting. Their delivery team put all the bed together pretty well. We are mostly satisfied. My dog likes it and one of our cats is sleeping on it now. She seems real satisfied and she makes a bit of a den 'til we got it at a softer setting. However we expected too much. It's a lot of money for not getting exactly what you want but it's close. I got a bad back and my wife isn't much better either. It doesn't solve all my problems but I wish it would.

The entire experience from price and quality to set-up and instructions were top of the class. The only better than this Customer service was the sleeping in the best bed EVER! You all should be proud. Thank you.

I got it handled.

My husband and I were both having discomfort with our current mattress. We've seen the Sleep Number commercials and thought we finally would try it for a better night's sleep. Their sales rep was very helpful and it went real smoothly. The purchase and delivery were great. The quality of the mattress is excellent. It lived up to everything that we'd seen on the commercials and we're both very satisfied with it.

We were tired of the conventional mattresses. We're going through them every four or five years and they’d become uncomfortable. We wanted to try something different and bought a Sleep Number with an adjustable base. We also bought sheets, pillows and pillowcases. The sales rep did a good job and was excellent in every way. It was a pleasant experience.

We hadn't had a new mattress in 20 years and when I was checking into Sleep Number, it seemed like that would be adjustable versus my husband and I needed something different. So it was perfect for us and I love it. The sales reps were nice and cordial. The delivery team was perfect, very courteous and helpful as well.

We were unhappy with the other beds we had, which were something in the order of a Tempur-Pedic and an Original Mattress Factory bed. So we got Sleep Number's full gamut, which was worth $9,500. We got the adjustable base, one of the more top of the line mattresses, all the sheets, pillow cases, and knee pillows. I met the sales rep one time, and she was helpful and friendly. The delivery team did a good job. They knew what they were doing, and were in and out pretty quick. However, I'm disappointed with the base. I was amazed that it cost as much as it did, when it was basically a base with a couple of air mattresses thrown in it. I think it's overpriced, and that's my biggest issue.

A nightmare from the beginning after purchasing bed from the Southlake,TX store. The bed is a king bed that the head raises, & foot raises, & wave action. Pumps were not working after a week, air mattress keeps sliding down towards the foot of the bed & will not stay near the headboard, went the store and was told by management that they just sell beds & given a number to call to schedule repairs. Was offered to buy a $1500 headboard with a $100 discount, no way. Called the number & took about a week. The most unprofessional person showed up, dirty shirt, no card to identify himself, only a bag of tools & Sleep Number parts. Item was fixed but he had difficulty in doing that. I asked about the mattress issue I had reported & he had no clue what to do about it. Now the wave action will not work. Too many issues for a 4K bed. This my second Sleep Number bed & my last.

I purchased a Sleep Number bed and the delivery team was really nice and professional. I like my Sleep Number bed a lot better than my Tempur-Pedic as it's a lot firmer. I like how I can adjust the firmness of the bed. The overall quality is great. I got the SleepIQ since I can adjust it from my phone. However, it is not that accurate because it tells me my overall Sleep Number score is roughly 25 or 35, which is way too soft.

I had a buddy who had Sleep Number bed and he liked it. The sales professionals at the Sleep Number store showed us what they had and we went ahead in buying a mattress and an adjustable base. The delivery team was quick, and the bed is good. Its adjustable base is perfect for watching TV!

Sleep Number was comfortable and with good quality. The salesperson we bought it was very knowledgeable, helpful, polite and friendly. It worked as well with the delivery team and my wife was happy with the delivery. Overall, my experience with them was professional.

I talked with several of my older friends and they said that Sleep Number was a decent bed, so I went out and spent way too much money for the bed that it is. The sales people were very sufficient with what they knew about the product, but they were not well-enough informed about the base and the way it should be properly installed.

We had a mattress for about 28 years, guaranteed for 20, and it was too good, but we got to the point where it needed to be replaced so we bought a new bed from Sears. And for whatever reason, the box springs on one side didn’t match the other box springs. It actually sloped to one side. We couldn’t convince Sears that it was their fault so we finally gave up on that and decided to get a Sleep Number bed. We liked the idea of the adjusted foot and that was the reason we made the purchase.

We needed a new mattress and we have tried a couple of other different kinds, but both just did not last more than within six months. They consistently didn't hold up and were showing so much wear and they were sunken in. We got frustrated and went shopping around and decided to go with Sleep Number because of the fact that we could adjust and maybe hopefully compensate for that. It's been over a year since we purchased them and their sales reps were nice enough. The delivery was good, but they put the Sleep Number inside my existing bed frame and not screwed into the thing, so it's down too far. Other than that, the quality of the product is good and we're overall happy with it, though I can't believe that we spend that much on a mattress.

I was having a lot of back problems at the time I purchased a Sleep Number and it does a good enough job but it doesn't seem to hold the air properly. I've not messed around with my Sleep Number that much so there's probably some adjustments that I can make to it.

Great service from store to delivery! Recommend to all my friends. Ericsson was our salesperson and was very knowledgeable with all the styles. Delivery persons were very professional and quick. Already have one Sleep Number bed that will now go in our guest room. Thank you.

My buddy bought a Sleep Number so I got a mattress for myself too. At the beginning, you need to have to learn how to use it and once you get the hang of it a little bit, it's fine. Their sales reps were real good and I'm satisfied with my experience.

Our experience in the Sleep Number store was a very good experience. Bobby was our salesperson. He was very knowledgeable about different types of we wanted to look at. He took the time to explain the differences of each style of the beds offered. We test them and decided on x12 model. We set up a time the bed to delivered which was supposed to be delivered the week before actually received it. This was an inconvenience because we had to arrange time from work to be here. Then when the bed was delivered part of it came with the installers and then they had to wait until the rest was delivered by UPS later in the day. Seems to me that that part of the bed should have came with the installation team or sent to our house in advance! The installers did a great job on their installation and showing me how to use the bed correctly.

The sales professionals at Sleep Number are knowledgeable and enthusiastic about their product. They explained everything and it was nice talking to them. They weren't pushy at all. We probably went in there four or five times and then decided to buy one. They answered all our questions and let us browse around and lay on the different beds. It was overall a pretty good experience. The delivery team was very courteous and professional. They came in, set it up, and were gone. It was a relatively painless experience. They did a real good job and they did it quickly. The bed seems to be a quality product. We sleep on it every night and we're comfortable.

I had a medical issue and a bad back and so I purchased a Sleep Number bed. Their sales reps were very nice and professional. The delivery was great and the bed is awesome. I really enjoy it and I would recommend it to a friend.

Was not satisfied with how the dual temp worked. Thought it was a great concept but did not make me feel cool, I would still get warm and when I moved the bed was cold making me wake up further. I am ok with the fact that I did not find this product to work for me, my biggest frustration is with the return charges. I paid to have home delivery, they did not bring it in a box and they took the boxes that the blower units came in. I didn't expect to have to pay to have it returned and since I had no boxes I would have to figure out how to box it up. Paying again to have them come pick it up, another $99. This should be able to be returned to the store and your customers not have to pay such an additional expense.

Thanks to Sleep Number and to Brandy for her help today. It is great to know they stand behind their products and volunteer to help out customers when they call. We love our Sleep Number bed(s) and appreciate the service we got today!

I only have one thing to add. The system I chose is just what the Dr. ordered. I had the best night's sleep last night. It's been a long time for me to enjoy a night's sleep. I would recommend this system to anyone looking for a good night's rest.

We ordered a new Sleep Number and were tossed around between two different store reps on the first visit. They were very rushed and didn't even give us all the information we needed - later found that out. Delivered the bed at 8:30 pm on a weekday. When they brought it in they damaged our railing inside and out! The frame of the bed now shows the 2-1/2 inch scratches from then dragging it across our railing! Told us we could email them with pictures and they would give us a $200 correct. So we did and never heard a response so emailed again and have called and left messages and now are telling us there isn't anything they can do.

I have been trying to get my bed fixed and the Cooling system won't work. I am on hold for 40 minutes... Ask to speak to a manager and then I am disconnected. This will be the THIRD time I have to have someone come to my house. Once for delivery, once to fix, and another because it needs to be replaced. They do not work with you at all... I had my bed delivered on August 6th and it is November 14th and I am still trying to get this fixed. I have an appt. scheduled for 12/6! I don't appreciate having to hold for 40 minutes and then being disconnected. I have placed a note on my Facebook telling people not to buy a Sleep Number. My bed was $16000. I got a discount and paid $10000. Would never do it again!

My wife and I are considering buying one of your mattresses, but this is a HUGE investment! One factor that is just sticking in my craw, is this 100 day "test ride" of the mattress. This is a HUGE incentive, EXCEPT, it doesn't apply to the Flex Fit Frame! WTF! So, if I do not like my mattress, I'm free to return it for a refund, but I'm STUCK WITH THE FRAME... A $2,000.00 FRAME! This is seriously putting my purchase in jeopardy. It's bad enough to pay $2,000.00 for a mattress, and ANOTHER $2,000.00 for a movable frame, but to get stuck with a frame if I decide I do not like the bed, is just outrageous! I'm guessing that I'm NOT alone on this!

I was having some back trouble and snoring issues that’s why I went to get a Sleep Number. I came to the store and the salesperson was really good. I bought pillows and I ended up getting like the regular base. I installed it myself and the process wasn't bad at all. However, I’ve been having trouble connecting with the “i” control with the bed itself and I've never got it to work. I can adjust it with the remote control, but I can't do anything else like it won’t connect via Bluetooth. So I haven’t gotten around to contact anybody about it. But I like the bed a lot based on price and the issues I've had with the Bluetooth. Overall I’m happy with the bed.

My wife and I purchased a split king Sleep Number bed. We went in expecting to be very satisfied with the bed, and did not read the fine print on the contract. The 100 night sleep guarantee almost worthless. We do not like the bed. We were not aware that the base is not available. We got the split king adjustable and the cost was about $7,000. The base, sheets, and mattress pads are not returnable. We can only get about $3,300 back for the mattress. Our "free" 100 night sleep test is going to cost us about $3,700.

I have some reflux and my ENT had recommended I get a bed that elevated. I bought a Sleep Number and the thing that raises my legs makes a horrible creaking noise about a month or two after we got the bed. Also, Sleep Number did change out the top to make the bed a little softer, which was very nice of them, but the mattress is not very soft even with the upgrade we have. It sags more than anything. Then the space we have for the two tops that go up is supposed to be 4 inches at most at the top but it's 6-8 inches. So we have to have a pillow. It's been disappointing with the comfort level and the quality.

We had a king size Sleep Number for about 7 years that we liked very much for the adjustability of support. My husband likes it very firm while I need softer support. I did have to add a 3 inch memory foam topper to make it more comfortable for me after the first few years. The foam support surrounding the air bladder did get slightly distorted on my side of the bed as I tend to sleep near the edge of the mattress too. Despite the minor problems we decided to get another Sleep Number and place the first one in the guest room.

Your service sucks!!! Your system sucks, your customer service sucks, your methods suck, you don't keep your commitments. The salesman was great even though we did everything. Your product is overpriced. I would not suggest this product to anyone.

The person we dealt with from Sleep Number was pretty good and they seemed like they were very knowledgeable and nice to deal with. We thought the bed was gonna be a better bed than what we had and that it would provide a better night’s rest. However, it’s not what we thought it was gonna be and we don't like it. It’s not comfortable at all, and if we knew then what we know now, we would not have made the purchase.

I purchased a Split King sized bed from The Sleep Number Store. It has dual controls. One for each side of the bed. The head and foot of the bed are adjustable for my comfort. It is the most comfortable bed I have ever slept in. My Sleep Number is 35.

I'm so disappointed with the lack of service options. I loved my Sleep Number bed for many years. For the past 2 weeks my bed has been deflating all day, all night. I did part one of your customer support. Clearly my tubing has been compromised or the air pump. I do not want to mess with my spouse's tubing or pump for the fear of messing that up. Also, it is not easy to remove all the bedding, pads, foam etc. I'm a senior with a terminally ill husband. I don't have the energy, strength or time to deal with this. I have no options other than to pay $180 for a service call or spend hours taking apart my bed and risk not getting properly together and potentially waiting weeks for parts and service along with high fees. Why would I ever buy another Sleep Number bed? I'm totally disappointed and greatly fatigued. I'm open to suggestions other than what your customer service has to offer.

Love my bed. Best sleep I have had in years. I will and would recommend this edition to anyone and everyone. I highly recommend paying the extra $1000 for the massage feature. I bought the bed for my wife because she has fibromyalgia.

Tech arrived on time. Both were professional and articulate. Allowed me to watch the bed build and explained the steps along the way (as I told them I would need to be moving it in a year). Great experience from start to finish. Stuck around until the iOS Application was in working order and showed me some tips and tricks on how to use the bed with the App. It has been one month, and I wouldn't use any other bed or manufacturer. Would highly recommend.

We had a very knowledgeable salesperson who explained the differences between the Sleep Number mattresses. He explained how the pump system worked. He explained the Sleep IQ system and how it can help determine the correct sleep number for each of us. He explained the warranty and the delivery/setup process. I hope the product is as good as the sales person made it out to be.

Found the opportunity to actually try out the various products. A very satisfactory experience which allowed us to make a viable decision. The cost places the products out of the range of many customers. Even with the partial payment schedule.

Our bed was delivered on August 12, we were scheduled for a morning delivery and they did not arrive till evening with no call from them. So had call Sleep Number, be on hold for 40 mins with Sleep Number waiting to find out when they would be coming just to be put on hold again and the call was dropped by them, so called back and waited another 30 mins and this is on top of my husband taking part of the day off to be here for the delivery. Since then in the first week bed started having connection issues, emailed and did live chat and did not get a response till 4 days later. 3rd week of owning, Bed started knocking loudly when raising or lowering along with the issue still having with loss of connection and remote's working the wrong sides and lowering and raising when not supposed to.

The saleslady I transacted with was very nice and informative and did a great job. I bought the p5 bed, pillows and a mattress cover. I scheduled home delivery for it and the delivery team set up the bed and took my old mattress out. It was a good purchase with very good quality. I knew a couple of people that had Sleep Number beds and really liked them too.

Great bed! Has helped my back significantly. Tried a Tempur-Pedic and sent it back. There no comparison between a Sleep Number or Tempur-Pedic. Sleep Number is the mattress for me. Thanks Sleep Number! The SleepIQ is great. Tells you so much about your sleep habits during the night.

I have insomnia so I got myself a Sleep Number. I got the pillows, the base and the mattress. We had a lovely session with two sales professionals at the Sleep Number store who were very helpful, open, friendly and it was a very big part in why we pulled the trigger at that point. I had it home delivered and had them set it up. The delivery team were very good at what they did. They were efficient, effective, polite and friendly. They got in, got it set up, made sure everything worked right and then took all the garbage away with them. Very positive experience from start to finish. The Sleep Number bed is wonderful. I'm considering purchasing another one for the house.

I love my bed. Delivery was sooooo smooth. Thanks for great nights sleep. We had a few bumps but all was solved. We are very happy to own one. I do nothing but tell everyone how good sleep is and the relief from a regular mattress and box spring mattress. Once you have just tried a Sleep Number you will never want a regular mattress.

We had to replace our entire bedroom due to damage from Hurricane Matthew so went into our local Sleep Number location at Town Center in Jacksonville FL. We were greeted almost immediately and Bryant was welcoming and friendly. We spent the next 30 minutes finding out about Sleep Number beds and the difference between the various styles. We never felt rushed, pushed or misled and in the end bought what we believe will be the last bed we ever need. THANK YOU for making a part of our "rebuilding" as nice as it could have been.

This is the review I left for the Sleep Number website last night. I will share this wherever I can to let people know they shouldn't bother with this company. We have had our Sleep Number ILE (this is the special model on sale for half price during Labor Day) for about 1.5 months. We loved the one we tried in the store over Labor Day. This is NOT the same bed! We paid $3k (supposedly worth nearly $6k). As other reviewers said, it "hammocks" like a used mattress, doesn't support your lower back, makes your hips hurt when you side sleep after about 15 mins... etc. The mattress in the store was very comfortable and we lay in it for about 45 mins to be sure it was the one. The one that came to our house says it's an ILE, but is definitely not the same bed. We are so disappointed. I am an average sized woman -5'8", 140 lbs, so it's not like I am taxing this mattress.

Sleep Number was recommended to us by my sister-in-law and brother-in-law who have it. Their sales rep was very professional with very good customer service and she answered all our questions. We purchased the base and mattress, and it was delivered and setup for us. I’ve had some back issues in the past and this bed really helps out. It’s good and we really like it. I’ve got two small kids and they come hang out with us. We’re glad we made the purchase.

I've had a Sleep Number bed for five years. I wouldn't sleep on anything else except on a Sleep Number so I got a new one and the sales reps were very helpful. I love Sleep Number and I recommended it to all my friends.

Why I didn't buy a Sleep Number bed at the Fort Myers, Florida store. I was sold on the Sleep Number bed by the product and the warranty. All of that was undone by the sales staff in the store. The salesman (Sol) had a terrific "Bait and Switch" technique in which he would call me with one price quote, and in person claim that he could not possibly have left such a message for me because the price was too low. He would also constantly try to up-sell from the P5 to the P6 against our stated desire.

I am disabled due to my back. I got the mattress and an adjustable base from Sleep Number but I'm disappointed with the mattress. It is way too firm even if my Sleep Number is 25. I was thinking that the bed I laid down at the showroom was what I was gonna be getting. That was comfortable but this one isn't. I was thinking they could have sent me a mattress pad but they didn't offer me any suggestions or solutions. I had to go out and purchase a memory foam cover made by a different company. Other than that, I like the adjustable frame. I have back problems and got spinal fusion in my neck but I seem to sleep a lot better because I can elevate my head slightly to where my neck is comfortable. Also, the sales reps were professional and the delivery people came on time.

I like the Sleep Number bed's longevity and ability to be adjusted. I also had a good interaction with the sales representative I spoke with at the showroom. The mattress was shipped to us then we set it up ourselves. Putting it together was simple and I'm happy with the quality of the mattress.

Knowledgeable sales rep who excelled at service. The whole experience made us feel we were being "helped" not "sold to". Would (and have) recommended the store and our rep. Our overall experience was completely positive and we have both talked about between ourselves and with friends. A rare occurrence from a shopping trip!

Delivery my bed was quick and easy. The installers described how the bed is assembled. What the items were and how the bed worked. They also helped with the SleepIQ and how to use it. Great experience! I have slept on my Sleep Number bed for about 4 nights and know I made the right choice.

I was at one of the home shows in town where people can get on a Sleep Number bed. I needed a new bed, and I got on the Sleep Number bed to see what it felt like and it felt very good. I checked it out for a while, and because of all the different things it does, I then bought a Sleep Number mattress and base. I really like it. The quality is good. The cost was a little high, but I’m happy with my purchase. The sales rep was very helpful and knowledgeable about their product. The delivery people did a very good job. They came in, set the bed up, and took the old mattress out. It was seamless. Overall, it was a good and easy experience.

We researched Sleep Number on the internet and talked to folks about it. The guy at their store was busy when we first got in, but he got to us as soon as he could and was fine. We knew what we wanted when we started and he did exactly what we asked him to do. The mattress and the mattress cover have been good and met my expectations.

I had Sleep Number for five years now and loved it. I had a queen size and a twin bed. Their sales professionals were really great, but the delivery was the only problem. The first time, on the queen size, was fine. On the second delivery, I asked the delivery team to deliver the bed to my work because I was moving, but they didn't and they delivered it to the new house. And so, I was there on the day that they say they delivered the bed, and the bed was not there. But when I went later that night, the bed was sitting on the porch, and the people said they delivered it. I tracked it and the tracker said that they delivered it at a certain time, which is impossible because I was there. Anybody could have taken the bed, so the delivery team messed that up. But it ended up being at the house, was still there and nobody took it, so that was good. Other than that, I love the bed - it's high quality. I highly recommend a Sleep Number to anyone.

We received great customer service starting in the store and ending with the delivery. The staff was professional and answered all of our questions. The delivery team kept us well informed throughout the day and did a great job setting everything up.

We bought a motor home. It had a Sleep Number bed in it and we really liked it. Then recently we bought a bed. The guy at the Sleep Number store was very helpful. The staff who delivered the bed to our home were terrific. They showed me how to operate the bed and cleaned up after themselves. We're very happy with the bed. We had gone through two previous mattresses at great expense and hated both of them. So when we got this, we knew we liked the one on our motor home, so we got this one. And I commented to my husband last night. I don't even feel the bed move when he gets up in the night to go to the bathroom which is very nice.

The sizing of the mattress from Sleep Number is a little bit off from what was posted online which made it a little bit difficult because we built our bed from scratch based on numbers that weren't really accurate. But I like the mattress. I would recommend it to everybody.

My husband and I have had a Sleep Number bed for about 15 years now. It's starting to lose its usefulness and so we decided to purchase a new one. Two weeks ago we placed the order and selected today, October 28th, as our delivery day. I was assured that we would receive a call with a time for delivery. As of this morning we had not heard from the delivery department. I called this morning to ask when I could expect my bed and why had I not received a call.

When my husband and I tried out the flex top king I8 bed in the store it was really comfortable so we bought it (minus the base) last November. I was in a car accident in December and fractured my L3. When we finally got our bed in January (delivery was delayed due to us moving) I was so excited because I thought it would help with my back, but I've still been having pain every day. I adjust my sleep number but nothing really seems to help. We would have returned it but we couldn't afford anything else at the time. We have now had it for 10 months and I still feel like I got a better nights sleep on my old mattress.

The Sleep Number bed is practical and it worked out. It helped me a bit with my hurting back. The sales rep got my number wrong at the store, though. But the delivery team was very polite and professional. They just did their job and didn't mess around. All in all, Sleep Number is so far a good purchase. My parents have one for at least 20 years by now, and its parts had gone out on it like the bagger around the pump. As long as I can get replacement parts for the bed in the future, I don't see any problem with it.

Prefer white linen sheets. Have extra set of Lyocell topaz queen sheets. Would like to exchange for white linen queen sheets. Bed is very comfortable and I am able to sleep longer. Even my cat comes by to see if I am okay.

Store experience is all about how crowded it is and which sales rep you get. Try to go when it's not crowded. More attention and easier to try the different mattresses and bases. Sales/credit process was easy. Delivery was faster than told, and installation was friendly and efficient. Most of all, we love our bed and the bases. We bought a mid-level mattress with high-level bases, and do not regret a thing.

Purchased this bed on October 8th. Yes it feels good, but then any new mattress does. What angers me is that if you want to return it you are pretty well hosed. We purchased the FlexFit 2 Adjustable base to help with my back. The salesman just happened to forget to tell us that you can't return it. No one can tell me why they won't take back THEIR adjustable base that they sold me. Sounds like a major scam to me. Nothing like having to spend $8,000 and then being treated like scum. I'm already talking to my lawyer about a lawsuit since they offer no return for their own product on the bed frame. Should be a good amount of money for something as simple as Select Comfort not standing behind their own frames.

One of the guys that I work with has Sleep Number and he enjoyed it, so I figured I'd buy one. I dealt with a gentleman who walked us through the entire process, and explained the different mattresses to us. He showed us the pressure points on the screen and was pretty helpful. Its quality is great.

Sheri ** is an excellent sales person. She has helped us over the years with our bedding needs. She considers all aspects of a sale to ensure we have all the necessary parts. I hope you can acknowledge her professionalism.

Our bed was delivered September 17th. When the installer tried the remote control it was defective. It could only perform the firmness function (soft or hard). It couldn't show the Sleep IQ function. The installer assured me a new remote control would be ordered and sent to us. Two weeks later I phoned Customer Service to find out when the remote would arrive. I was on hold for over 15 minutes. I hung up and phoned later. Again I was on hold for over 15 minutes. I hung up and tried Live Chat through Select Comfort's website. I was informed that no remote had been ordered. The Live Chat person ordered a replacement for me and promised it would come in two weeks. NOTHING arrived.

Love it! I have problems sleeping cause I have a bad back. Since I got the Sleep Number bed my back has not been hurting me as bad. I can get comfortable and get a good night's rest. Plus I can raise the head and the feet to help with my others ailments.

I was looking for a new mattress for my RV, and got one from Sleep Number. In my motor home, the wood base of the bed is set on a pedestal and over the top of the diesel engine that's in it. The sales rep took us through the store and showed us three or four different mattresses, the ones that lift up. We lay on them and the rep showed us how to operate the controls, and how to move the beds up and down. So, he worked quite extensively through all of the mattresses there. I had the mattress delivered and set up, and so far, everything's been great with it. Compared to our old bed, we get a lot better sleep on our Sleep Number bed, and I'm very satisfied with it.

We've slept on Sleep Number beds since 2004. Then we've made two Sleep Number purchases in the last year for me and my wife, and for my daughter. We bought the full double base where the feet and the head come up independently. The delivery crew did great. The overall quality of the bed seems to be good but the Sleep Number has gotten expensive over the years. I don't expect to pay cheap for a nice bed but the one we purchased was high dollar.

I ordered a adjustable base and it was supposed to be between 2 and 6 pm on Tuesday 10/25 and they showed up early and did not do what was needed to be done. I contacted customer service and as far as I am concerned got nothing but a run-a-round on this. Terrible customer service!!!

We were well pleased with the delivery team. Very helpful, clean, professional and courteous. The bed is better than we had remembered it being when we tried it out. I would definitely recommend to a friend or family members. God bless. Jesus saves.

We needed a new mattress, went into a Sleep Number store to look at the mattress, get prices, and the salesman sold us that day. The sales professional was very good, thorough, showed us all the options and helped us make a good decision. We got the sheets too because there was a special going on. Plus, the delivery team were very efficient, came in, got it set up and did a very nice job. The bed is wonderful, and the quality is fantastic. We love Sleep Number and we're very happy we got it. We look forward to sleeping on it the rest of our lives.

We've had Sleep Number beds since 1995. The first one we purchased was in our motor home and we moved out of there in April. And then we bought a king size for our new home because of the ability for each person to control their side of the bed. The sales guy that we spoke to was great. Our new bed is better than the first one we've purchased. The only thing I really have difficulty with is getting sheets on it and keeping them on. I have the proper sheets but they seem to wiggle off.

With my crazy work schedule I don't get long hours of sleep. But with my new Sleep Number bed at least the few hours I get are restful like never before. Will definitely recommend Sleep Number bed to all my friends and family. And my wife loves it too. Now she sleep more than before.

The 100 day trial period is a great marketing idea and it won me over. I was suspicious that somehow I would in fact lose out if I had to send the mattress back. So I talked in length with several Sleep Number professionals before making my purchase. After confirming with an in-store rep as well as 2 customer service agents via phone I decided I could stand to lose the cost of shipping ($180) if the mattress did not work. I asked in several different manners and with different angles to ensure that if I returned it, all I was out was the initial shipping costs ($180). I even specifically asked, "If I return the bed, I really get everything back expect $180?" Too good to be true! After being assured that this was the case by all 3 reps, I sprung for a mattress. What was NOT explained, though I asked 3 representatives repeatedly, was that not only do I lose initial $180 for the shipping, but I am also responsible to pay $180 to have it shipped back.

I've only had this mattress 4 nights and I hate it. My back is killing me. I've had to take pain medicine for it. I call, they tell me I have to wait 30 days after waiting 42 minutes to talk to someone so I ask if they can go ahead and schedule a pick up 30 days out because I'm going this week to get a different mattress. They tell me no! My husband has never had back pain from a mattress and his back has hurt him every night! This was the worst purchase we have ever made and your customer service sucks! If I sleep on this bed for 30 nights I'll have to go see a damn chiropractor!

I purchased a Sleep Number because of the discount. The bed does its job. However, I will not be buying another one because of its cost. I wish I didn't buy it. I should have gone with the plush top. The sales rep was really helpful and did a good job. It was just me being in a rush to buy something right away.

The Sleep Number sales representative was okay. He explained the different products to some degree but didn't get a lot into a warranty. The delivery team came in and set the bed up, and they were very good. The quality is okay and the bed is comfortable. However, it's too expensive for me to add anything else to this thing.

We needed another mattress so we went with a Sleep Number and got the basic bed. The sales rep was very good and the delivery team was very professional. The bed was delivered after about three days. The overall quality of the bed is very good and the cost was a little higher than what we wanted but it probably works out. Everything's good with it.

Because of what we've been hearing from people, we decided to buy a mattress and a base from Sleep Number. However, the salesperson didn't explain things very well. I asked if it was like an air mattress and he said that it wasn't. But when I put it together it is an air mattress. It's the worst bed we've ever had, and my wife hates it.

We needed an adjustable bed because my husband has a back issue. We got a medium priced Sleep Number mattress and the base. We had a real positive interaction with the salesman and he was helpful but not pushy. He showed us the product and we made a decision. We scheduled a home delivery and the delivery team was very good. The bed is very high quality and we have a very comfortable sleep since having it.

I have a bad back but have felt relief since using Sleep Number. I like how I can recline the bed or if my feet are hurting, I can raise that part. I look forward going to bed every day. I wish my Sleep Number could turn my alarm clock off. The bed's quality beats anything out there in the market right now, but I should have bought the $10,000-worth bed with all the rings. Moreover, Sleep Number's sales rep was very thorough even if he was really busy that day when we bought the bed. He let us lay on the models in the showroom.

I would not know how my Sleep Number bed sleeps. I purchased it 3 weeks ago it is still not in my home. I am 70 yrs. old and have not had a bed because I sold my other. The first week they were booked. Only deliver on Thursday, they were full. Next, delivery date I was out of town on business. Guaranteed delivery on 10/20/16 and even sent me an email confirming delivery. Guess what someone more important must have come along? They did not show. No call. Stayed home all day. I see many delivery problems in these reviews. Never again. Costco here I come.

I have placed an order on August 25, 2016 and as of today October 19, 2016 I still haven't received the order. There seems to be back order of beds and you get to hold 30 minutes or longer for customer service that has no idea where the order is. I did receive the sheets and the mattress protector one week from the date of purchase and now I can't return $413.00 sheets due to 30 day return policy and bed takes over 2 months to arrive. My Order #**. I've decided to go with Reverie 8Q Cal King. Services are much better and so is the bed.

The sales representatives were helpful and knowledgeable. The delivery team was friendly and courteous. However, the mattress is terrible. It feels like it's a vibrator and is very uncomfortable. I've already called customer service and they told me that they are not gonna do anything about it.

The warranty on some products are up to 20 yrs, yet your customer database falls short of that time. Why? No need for incentives if the products EXCEED CUSTOMER SATISFACTION. Which is it? My rating used to be a 4.5. Now only a 3.0.

My husband and purchased the P5 bed. We lay on it in two different stores. The bed that was delivered to us was horribly uncomfortable. The foam pads that were sent to us did not help at all nor did it matter what the settings were. An air mattress from Walmart is more comfortable. The Customer Service team basically does not exist, it is 100% unacceptable to be on hold for a minimum of 25 minutes prior to ever speaking to a representative. When we contacted the sales associate for help, she was forbidden by corporate to do anything, we couldn't even send her email pictures of the bed. When we emailed Customer Service with pictures it was 3 days before anyone even responded to us, again that is completely unacceptable. When we wanted to return the bed, it was incredibly difficult and Customer Service again was very argumentative and difficult.