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Sleep Number Reviews

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About Sleep Number

Sleep Number offers adjustable beds, smart beds, mattresses, comforters, bedding sets, pillows and more. It employs sleep specialists in more than 425 mattress stores across the country who can help you select the right sleep products for you.

Visit www.sleepnumber.com

Sleep Number Reviews

Over 10k reviews since 2012

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    How do I know I can trust these reviews about Select Comfort?
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    Page 28 Reviews 3830 - 3980
    Verified purchase
    PriceStaff

    Reviewed April 14, 2017

    We looked for reviews all over the internet and eventually decided to get Sleep Number. I went in their store, asked a few questions and their rep showed all the options. I walked away with a quote of how much it would cost and then I went and talked to my wife. I went back the next day and purchased the Memory Foam king-size mattress. Their delivery team showed up with a few boxes, put the mattress together very quickly, and were polite and courteous. We love the mattress. They're very good and we're happy with what we got.

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    Sales & MarketingPriceStaff

    Reviewed April 14, 2017

    I wanted a Sleep Number for elevation because I've got some heart issues, and I can't sleep lying flat. The sales professionals were great and they knew their product. I had my purchases delivered and the delivery team were real courteous. They explained how to use it and they were very good. I've had absolutely no problem with the personnel. Initially, I was really happy with the overall quality of the product. I'm not exactly pleased with it now. I sleep in the same spot all the time and it's sagging there. It's giving in and kind of made a pocket or a dent on the bed and I’ve had it for less than a year. This made me regret the price that I paid for it. I could have gotten one of the other adjustable beds with a plain mattress and the bed is well off. They're somewhat cheaper. In my past experiences, you normally get what you pay for and in this case, I don't think I did. Other than that, it's great but I’m dissatisfied with it.

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    CoveragePriceStaff

    Reviewed April 13, 2017

    The store is beautiful, serene and just darn right relaxing. The person that Dept with me was awesome, dry polite professional and wonderfully friendly. I am still in the process of deciding what bed to buy, but I think the Sleep Number bed is worth trying and considering in the choice of beds out there. My only concern is I am a very large woman and it a little out of my price range to buy the thicker versions considering I want the adjustable base as well. People that are large usually prefer a 12 to 14 inch thick mattress. The 9 inch c2 is very reasonable, but I feel the price goes up way too much for a little thicker covering.

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    Staff

    Reviewed April 13, 2017

    Salesman at Sleep Number at 60 S Waukegan Rd B, Deerfield, IL 60015 is a LIAR! We explained that we had a split queen box spring and asked if the base would fit in our old house. He assured us that "it came in pieces" and would fit. We spent $4600 based on that information to buy a mattress and adjustable base. I stayed home today to take delivery of our new bed - which we were excited about! - and it DOESN'T FIT. This wasn't an error. IT WAS A LIE!!!

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    Staff

    Reviewed April 13, 2017

    I was impressed by the lovely manner and PATIENCE of the lady who helped me in the Flatiron store. I already love the products after 10 years of having the SLEEP NUMBER bed. The new IQ addition is wonderful and very informative, especially for those of us with severe osteoporosis-arthritis.

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    Customer ServiceStaff

    Reviewed April 13, 2017

    I’ve had two Sleep Number beds. Just the idea that you could get that adjustability and the different softness made me decide to try the bed. I first bought a dual king but then my husband passed away and I did not like sleeping on that bed ‘cause it’s half a bed. So I gave that to my son and I got myself a queen size. Their sales representatives have been very nice considering I have to talk to them on the phone. I’m legally blind and I can’t drive. So I have to just call and tell them what I want, give them a credit card number. The delivery team was very good too. I tell everybody I like my Sleep Number.

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    Staff

    Reviewed April 13, 2017

    I'm 70 years old and I had cancer of the esophagus. I'm a very big guy, 6' 5” and weighs 270 pounds. I had a bed for over 20 years and I realized that I had to start thinking about those nine hours of the part of the day that I've been ignoring. And it was somewhat on an impulse and that the Sleep Number store I went to happened to be next door to a Starbucks that I frequented. I went in there and bought the bed. It's probably one of my better purchases that had further enhanced and is a vital partnership in my slumber. I've been diagnosed with extreme sleep apnea so with my CPAP machine and this new delightful bed, my life has changed dramatically.

    I eventually got the bedding as well because my old sheets kept coming off in the corner and Sleep Number has those supports so that was very positive. The reps were very professional. They fielded all of my questions. I've been in there a couple of times after for follow-up and they've been very helpful. Then the delivery team removed a California king bed, which had been a monster in terms of size and weight. One of the interesting things within my experience, when you have third parties deliver something, they do only that. But these guys took the time and gave me a form of in-service, fielding my questions. I found that to be a very nice way to start the relationship with the bed.

    Prior to having Sleep Number, I was not able to sleep more than two to two and half hours in years. I would always wake up and take a bathroom break. But now I'm getting five and six hours with this bed and it’s relatively new, especially with the CPAP. Also, the bed has dramatically changed my outlook on daylight hours. On daylight hours, I get up, I feel much better and more motivated. So far, it's been very good. I use the device for moving the foot and the head a lot. I'm hoping that it will survive. But there's an extended warranty on the mechanical functions of the bed.

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    Sales & MarketingPrice

    Reviewed April 12, 2017

    When I realized this bed was not for me, I called to schedule a return. I knew I would have to pay for the cost of shipping. They then told me that the frame was not returnable and the cost of the frame was MORE THAN THE BED. I checked my invoice, but of course, the cost of the frame was not listed. Why would they refuse the return of the bed frame but not the bed? Makes absolutely no sense except this is the way to scam people out of money for a product they do not want. I complained but no one cared. The frame is a month old and will not work with my new bed. I am considering bringing a class action for this consumer fraud. Anyone interested in joining the class?

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    Reviewed April 12, 2017

    We needed a new bed and my wife said she wanted a Sleep Number especially that she had tried them in the past before we met. We got a Sleep Number mattress and we love it. It has a great quality, which is what we're expecting from the quality standpoint in that bed. The delivery was fine and we got everything we wanted. They just dropped the box and we put it together, which was easy to do. My wife has done it before just the same. Overall, it was a great experience with Sleep Number.

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    Staff

    Reviewed April 12, 2017

    We needed a new mattress and we have seen some advertisements so we decided to go check Sleep Number out. We liked it and so we bought one. The rep at Clearwater Mall was so informative that we got all our questions answered and knew that was what we wanted to do. Also, the delivery team were on time and careful so it has been great. We like our Sleep Number very much. My husband and I were old and it takes care of some of our aches and pains.

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    Reviewed April 11, 2017

    I purchased everything for my bed. The mattress, sheets, (2 sets), mattress cover, bed frame, and headboard, foot board and rails, including sleep IQ. The gentlemen brought everything in, set everything up and did not leave until I felt comfortable knowing what to do and how to operate my bed.

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    Customer Service

    Reviewed April 11, 2017

    We are very unhappy with the customer service of the Sleep Number company. We set up a date for delivery, which we paid for on a $5,600 purchase(!), and my wife was contacted and informed that the delivery would not happen. My wife then tried to set it up for a day she would be available and was told no. I refer you to the part where we said we paid for delivery on a $5,600 purchase. I then called the delivery office requesting delivery on the 12th of April and was told that the 19th was the only day available. I stated that no one was available on the 19th and was informed that was the only day available this month. If the customer service is already this bad with Sleep Number then I do not see it getting better. I hope that I can prevent my friends and family from making the mistake of purchasing your product and having to endure such poor customer service.

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    StaffProcess

    Reviewed April 11, 2017

    We needed a new bed and we wanted to try something different so we decided to purchase Sleep Number. We bought a mattress and a fixed base from them. The sales representative was thorough and told us everything we needed to know. We liked him. He had a good spiel and made us feel comfortable with the whole process. Then we had it home delivered, delivery team was good and fast. They showed me how to work the bed then set it up for us. We like Sleep Number. It's good.

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    Staff

    Reviewed April 11, 2017

    We needed a new mattress and we've been looking at the Sleep Number. The other old style mattresses were the same price approximately but we were able to adjust each side on this one so we decided to try it. We had gone in the store and tested it out, then when we were ready to purchase, we went back. We worked with the same gentleman both times and it worked out good. The delivery team was really good too. The mattress is comfortable and we like it.

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    Reviewed April 10, 2017

    Since I bought my Sleep Number bed I sleep more soundly, my back used to hurt a lot in my old bed because it was too hard for me but good for my husband. Now we have the split bed and we can adjust the numbers accordingly. He tosses a lot when he sleeps and he used to wake me up, now he can do whatever he wants on his side and I don't get disturbed. It was a great acquisition.

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    Sales & MarketingStaff

    Reviewed April 10, 2017

    My sisters both had Sleep Number beds, so we thought we’d try it out. We have three Sleep Number beds and really like them. We just purchased a mattress this time because we put our house bed in our camper. We have a king sized bed in our camper and then we bought a new one for our home. The sales representatives were very good. We bought two of them from the same gentleman actually in Wausau, Wisconsin. He knew we were looking for one, so he called us to say there was a good one going on sale. Then we had the Sleep Number delivered and set them up ourselves. They were pretty easy to assemble. The quality of the mattresses was very good. They also moderate your body temperature like if it’s too hot it cools you.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 10, 2017

    We needed a new mattress and we've heard good about Sleep Number. We purchased a mattress and just recently, we each got a pillow. Before we had them, I would wake up several times during the night. And since I have this, I can't wait to go to bed. The sales representatives were nice and very good. The only complaint we had was on the people that delivered and set-up our mattress. The one fellow spoke English and the other didn't. They were in a hurry. And they banged the wall a couple of places, if I wasn't there, the light would have fallen over.

    We referred friends to Sleep Number who mentioned the concerns that we had before their delivery so it didn't happen to them. But they said we had not made a complaint. And their response at the time was those people don't work out of or underneath them. They come from someplace else. They should be more aware of it in the future when they are sending people out.

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    Staff

    Reviewed April 10, 2017

    My husband and I are older. He's had cancer and we wanted a bed that's very supportive and that elevates the head and the foot so we went with Sleep Number. It helps a little. We use the headrest and have it at a 30 percent angle. Sometimes, if I put it too high, it has a negative effect. But with adjusting, it's better. The sales rep was great and we had very positive interactions. Also, the delivery guys were quick and professional. However, I wouldn't buy it again. I expected it to relieve all of my physical complaints but it doesn't, no matter how firm or loose I make it.

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    Sales & MarketingStaff

    Reviewed April 10, 2017

    My mom and dad had a Sleep Number mattress while I was growing up. Once I had a real job and could afford one, I wanted to make that change to a better quality mattress. I have purchased two different beds over the past few years. I started out with a queen sized mattress and base nine years ago and then last year, my husband and I were looking to upgrade so we went to a king size. I love the quality of the mattress.

    The sales reps from Sleep Number were very helpful. I got to test out different types of beds and it helped me make what I felt was the best decision for us as far as which bed to go with. And then the delivery team was professional. They came in, did their work quickly and were out in no time and cleaned up after themselves when they were leaving.

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    Staff

    Reviewed April 9, 2017

    My husband desired a different firmness of bed and was also complaining that other mattresses are too warm and mold around the body. We bought Stearns and Foster bed and I paid over $3,000 for it. However, my husband didn't like it so I gave it away. My daughter said that all her friends bought the Sleep Number bed and that they really like it. And so I went and bought the king size mattress and the mattress pad as a cooling factor. Their sales rep was a good salesperson. The delivery was good and went very smooth as well. The young man who set it up two years ago was very nice. One thing I noticed is that other mattresses look better in your bedroom. They're thicker and fuller when you put your bedspread on. Other than that, we are happy with our Sleep Number bed and we like it.

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    Sales & MarketingStaff

    Reviewed April 9, 2017

    My wife was having back trouble and her therapist recommended Sleep Number bed. We had to buy the bed in Grand Rapids and it was very good with the sales representative. We got the bed after a week of purchasing it and the delivery team was right on time and nice. They set up the bed and gave us time to vacuum under where the other bed was. We got the whole Sleep Number package and there has been a big difference since she has been using it. We’re very satisfied and it's been a wonderful experience.

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    Reviewed April 9, 2017

    From what I heard, Sleep Number beds are really great and I really wanted to try it out, so I then purchased a full-sized C2 mattress. I also got some pillows. My purchasing experience was nice and easy. The guys that helped me buy the mattress had Sleep Number mattresses, too, and they said it was great. Overall, the quality is wonderful. The controllability is very good on the bed. It's a really good product.

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    Staff

    Reviewed April 9, 2017

    I tried a Sleep Number in Duluth and I was impressed with it. I have arthritis in my neck crawling almost to the center of my back so I got a Sleep Number C2 queen mattress and the base. The sales rep was very good and showed me everything. The delivery guy hauled the bed right into the house and set all the boxes and everything in the house for me. It's nice and durable but it's not as good as I thought it was going to be. Whatever setting I set it at, I simply cannot get comfortable on it and it doesn't help what I wanted it for. I would recommend it but it's not for me.

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 9, 2017

    My husband really wanted a Sleep Number bed. All three of my kids have Sleep Number beds and they love them. So, I caved in and bought it. We got the base, the mattress, two sets of sheets, and the dust ruffle. We bought these products at the home show. Everybody was fine. The sales reps were nice and pleasant. and so was the delivery of our orders.

    My husband absolutely loves the Sleep Number bed, but I hate it, so it's different strokes for different folks. We've got the split-top and it doesn't lift perfectly straight. I need to call Sleep Number to service it. We've got the moving base where the feet and head go up, and the head goes up independently. It's just one mattress, but it splits halfway down in the center, so the the top is in two pieces while the bottom is one piece. It drives me crazy. Furthermore, the base is mounted, and it's hard to make the bed. I can't tuck those sheets in well and get them snug. I paid a lot of money for this bed and it's way overpriced. I'm sure there are other beds that are more reasonable in price. I bought the Casper for our cottage, and I love it, and it was one-tenth of the cost of what I spent on the Sleep Number bed. Nonetheless, Sleep Number is okay and the bed is nice. Being able to elevate the head and the feet takes the pressure off the back.

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    Customer Service

    Reviewed April 8, 2017

    I'm thoroughly disgusted. A dog eats one of the pads from your mattress, the vet calls you to find out what chemicals are in the pad in order to properly treat a dying animal and you refuse to give up the information because it's "proprietary"? Animals lives are more important than propriety. Low and loose, will be discouraging anyone I can from buying your products from now on.

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    Customer ServiceStaff

    Reviewed April 8, 2017

    Me & my wife bought this bed with the motor for your feet/head to go up. Before we purchased the bed we asked the associate "If we were not happy with the bed, can we get a full refund?" He said, "YES YOU HAVE 100 DAYS TO TRY IT AND IF YOU'RE NOT SATISFIED WITH THE BED WE WILL GIVE YOU YOUR $2800.00 BACK!" This was very important to us because I am disabled and on Social Security and the money we used to purchase the bed was all the money we had to our name. My wife called Sleep Number to return the bed and the rude person we spoke to said they would only refund $847.00 back to us and they won't refund us for the remote control and the lift. I was in 2 car accidents by 2 drunk drivers on both occasions. I had to have back surgery because my back is very bad so I must have a good bed for support and the bed isn't doing it.

    When we told the gentleman that we needed all our money back so we can buy a bed we found he said, "Let's get real, why would we want the pump back?" That sales associate talked us into buying the motor because if we didn't buy it when we bought the best it would cost us $2500.00 to add it on later. We asked the gentleman to transfer my wife to a supervisor and he hung up on us! It is Saturday, April 8, 2017. Come Monday morning I will be contacting the PA Attorney General to see if he can help along with my personal attorney! This company can not get away with their lies and must be held accountable! DON'T BUY NOTHING FROM THEM, GO TO BOB'S FURNITURE AND SAVE THOUSANDS OF DOLLARS! Can someone PLEASE help us, I am totally disabled and on Social Security and Food Stamps, all I want is my money back to buy the bed I need.

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    Customer ServicePriceStaff

    Reviewed April 8, 2017

    Overpriced, unreliable, awful customer service. Getting support is a nightmare marathon. I feel like an idiot for paying this much for this product. Spent two unproductive hours trying to get help because the head of the bed will not raise or lower. Was told I had to call another company and then the online rep terminated the session and deleted the info about what no. to call before I could write it down. Grrr. Terrible product/no support.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 8, 2017

    It took me three years to convince my wife to buy one of these beds. When she finally gave in I was beyond excited. After spending $8,134.00 on the bed (more than most of the cars I've owned) the bed was delivered last Thursday. As I sit here today typing this I haven't slept in 48 hours. It feels like I'm trying to sleep on a cheap air mattress that you would buy at Walmart for $20. The sales rep at the store told us that if we weren't satisfied in the first 30 days we could return the bed for a full refund less $199 for a restocking fee. That was a lie. I just spent 90 minutes on the phone with customer service and they said we are stuck with the $3000 base.

    To make things worse they can't pick up the bed for nearly a month. Strange that it takes them 4 days to delivery but 30 for a return. All in all don't buy this bed. It's a waste of money and on the off chance you're not happy Sleep Number can care less about you. They already have your money so they just screw you. These beds are horrible and the company is a scam - BUYER BEWARE. DO NOT BUY THIS BED!!!

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    Customer ServiceStaff

    Reviewed April 8, 2017

    My wife and I enjoy our Sleep Number bed that we got a year and a half ago. I needed a harder mattress because of my back while my wife likes it softer. She also had an acid reflux so we needed a bed that had the ability to have her lifted up so we bought the tilted one for us. There was a sale going on that time and the salesman was outstanding, very knowledgeable and went through everything with us. He spent three days to get us qualified to get the loan to get it. He then called me and let me know we had it and how much it was for.

    Because we liked our bed so much, we got one for my 14-year-old-daughter. The salesman was very patient because there was a processing problem with the HELPcard. He stayed on the line and he kept trying in his computer on his end. He would shut the system down, restart, and try it again. We tried 15, 20 different ways of doing it before I finally called customer service and they explained that Sleep Number uses a different set of numbers off the card than the rest of the vendors. That’s the only problem I foresee in the future with using HCFP as a lender for Sleep Number that maybe the salespeople in the stores need to know because there are two sets of numbers on the card. It took us about a half an hour or 45 minutes to figure that out.

    Lastly, the deliveries on both purchases were outstanding, too. One of the two gentlemen on both deliveries was the same guy. They were very knowledgeable, very understanding, and they explained and showed everything very well.

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    Staff

    Reviewed April 8, 2017

    We were sleeping on an old mattress and in looking around, we liked the variable softness setting of the Sleep Number. And that was the primary factor we decided to get a Sleep Number bed. It was very pleasant with the sales guy who was very informative and not pushy. The delivery was also fine. The bed was brought in, set up quickly and done in no time. The bed is king-sized with an adjustable base for elevating its head portion. We've had it for a little over a year now and we enjoy using it. I would definitely recommend this bed.

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    Staff

    Reviewed April 8, 2017

    I weigh about 240 pounds, so I kept buying beds that wear out over time and sag in the middle or on the edges. They wouldn't support my back and I could never find a mattress other than a foam one which I didn't want. I didn't want one of those Tempur-Pedic things and I could never find a mattress that was firm enough to start with or would stay firm. I think there are some because I ran into them in hotels that seem like they are firm enough but I could never find one myself so I decided to get a Sleep Number. I also had a really good and very memorable experience with their sales rep. He said he had a bad and sore back. Then, he bought the bed and now he's sleeping with his wife again.

    As for me, I got a base and the mattress. I also bought the mattress pad and the pillows. Then, the installation didn't take long and it went well, so I have no complaints. The bed has its good points and bad points. The only thing that I have any issue with is that because the mattress itself is loose and doesn't weigh a lot, the sheets wrinkle really bad and bunches up, and there are probably some ways that could be better.

    And I haven't figured out the right number yet. I've thought I wanted a really hard bed but when I made it really hard, I woke up with sore hips. So, I keep it somewhere around 75 and 80. But then, like last night, I was sore on the hip side, I started taking it up and down in the middle of the night, then I let it down to 50 because I was getting uncomfortable. It seems to vary a lot with what makes me comfortable. But it's really good and since I've had it, I've had less back pain.

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    Sales & MarketingStaff

    Reviewed April 8, 2017

    The first time we bought a Sleep Number bed, we needed to get a bed that went up a spiral staircase, so we looked at a collapsible model. Then we bought one for the second time because we love the bed. The first purchase was 12 or 13 years ago, and we still have that bed in the guest bedroom. We got the latest one last year. This time, we wanted it to go up in size and we got the king-size. We also decided that we needed to get the upgraded model with the pillow top because the older model was great, but there's a canyon that formed in the middle between the two bladders, and we put our own pillow top on that. We already had an existing bed frame that was expandable, so we did not get a base this time.

    We knew going in what we wanted, but the sales reps were very straightforward and honest with their opinions about what features work best and which ones might not be as necessary, and I really appreciate that. We had our order drop-shipped to our home. It was super easy to get everything in and set up. We'd moved our first Sleep Number bed about four or five times so far, so we were used to the system. This one was no different. It snapped together easily and assembled super quickly. It's the best bed I've ever had. I recommend it to just about everybody I meet that's looking for a bed.

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    Staff

    Reviewed April 8, 2017

    I bought a Sleep Number bed for myself in 2004 and then my husband was suffering from acid reflux and he‘s handicapped so last year, we bought the second one with the head that comes up for him. All in all, we have two Sleep Number beds and we’ve always liked them. I knew what I wanted when I went to buy the bed. I went in and started talking to the salesman and he was very helpful and walked me through what the beds did, their sizes and comfort levels. We had a concern about the height of the second one that we bought for my husband because he’s in a wheelchair. It has to be the same height as his wheelchair for him to transfer. The man helped me with that. He was also very helpful in setting up the delivery. The delivery guys were neat and plain and took everything away, and I didn’t have any clean-up after they left. They did a great job.

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    Reviewed April 7, 2017

    We used to go to a hotel and we always stayed in the room with the Sleep Number bed but then they took them out so we don't go there anymore. We bought our Sleep Number mattress in Christmas of 2015 and we love it. I just wish there were more stores or they weren't limited to their own stores so that it's easy to find one nearby. They shipped the mattress and I put the bed together myself very easily. But the mattress is so light that it moves on the box spring and it slides around, and I don't know if they have a box spring or Velcro so that it wouldn't slip. At any rate, the overall quality of the Sleep Number mattress is excellent. We got the Sleep Number because of my wife's back but there isn't much difference. It's definitely not worse, but it's not much better. Still, she likes it and she's happy with it. The whole experience has been acceptable.

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    PriceStaff

    Reviewed April 7, 2017

    We have the Sleep Number mattress and base. We've had it for a year now and we liked the flexibility between the two sides of the bed for my wife and I. It's the biggest use for us especially if we've had a long day and needed a little more back support. When we purchased it, the sales rep was very friendly and he showed us how the different levels of the beds work from the cheapest mattress to the expensive "Cadillac" with the feet changing and dual side adjustable modes, which gave us the full picture of what we're getting for the different prices. I've told other people about it, but the only thing that's hard for people to pass is how much they cost.

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    Sales & MarketingStaff

    Reviewed April 7, 2017

    I like the positioning for the adjustable bed so we got a Sleep Number. We had very positive interactions with their sales reps, but we were a little surprised of how long it would take for delivery. We were told six to eight weeks and we needed it sooner. So we almost didn’t purchase but then decided we would do it. The rep did accommodate us and the bed came within a month. The quality of the bed is excellent and we really like it, but we would have liked to have known ahead of time that it was gonna take a long time to receive the bed.

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    Reviewed April 7, 2017

    My mom and dad own a king size Sleep Number and I love theirs. I was getting ready to make a purchase on a new bed because mine was almost 20 years old and I decided that I was going to get a good comfortable bed because it will last me a long time. I already knew what I wanted and I got the base and the mattress sitting on top of the box spring from Sleep Number. It was delivered to my home and the guys set it up. They also showed me a little bit about it. I love everything about my bed and I would recommend them.

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    Customer ServiceStaff

    Reviewed April 7, 2017

    I bought the cheapest lowest Sleep Number bed. My interactions with the sales rep were good but I did not know that they needed a signature for delivery. Nobody ever called or told me about it and the bed got delivered two weeks late. My fiance showed up early, the delivery guy knocked on the door and he signed for the bed instead of me. Otherwise, I don’t know how long it would have taken because I work full time.

    I had a little rough start with the bed and couldn’t find my number. My fiancé and I moved in together and I didn’t like his bed so I made him switch to my bed. In agreement, we had to put a memory foam pad over the bed because we couldn’t adjust the bed to a place we found comfortable. The bed was too soft and we sunk in. We woke up and felt like we were drowning. Then it was too hard and we woke up with backaches. But when we put the two-inch memory foam pad on top, it made the bed softer and we were good. We sleep on it happily every night now.

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    Customer ServiceStaff

    Reviewed April 7, 2017

    My wife's back was hurting. We went to the store and we liked the demonstration the sales guy gave to us, trying different numbers, and it worked. The sales guy in the store was pleasant, but the after-sales service was horrible. Once the bed was delivered, there was no follow-up whatsoever and I saw my closet door was not properly shut. I had to call some handyman to get it fixed. We had a lot of questions and nobody was answering it. We had to figure it out ourselves. We bought a $10,000 bed so we expect some service coming out of that. We need some good after-sales service where somebody can call and find out what's going on. That would be helpful. But we are very happy that we don't have any back issue anymore, and we are sleeping good.

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    Reviewed April 7, 2017

    My husband and I bought two brand new beds, and they continued to dip in the middle on his side. So a year and a half ago, we decided to purchase from Sleep Number and got a queen mattress and the base. We went to the store and we found what we like. We purchased it and set it up to be shipped to our house. It came in boxes and we set it up. It was nice, and we like its quality. It feels like it's going to last a lot longer than the other regular mattresses that we bought. I've recommended it to a lot of friends and they bought one as well.

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    Staff

    Reviewed April 6, 2017

    Store rep was very professional, knowledgeable and personable. He solved multiple problems for us. He provided lots of information without pressuring us to buy things we didn't need. He made us very comfortable that he understood our needs and could provide us with the correct solution. He is a superb rep for the company.

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    Sales & MarketingStaff

    Reviewed April 6, 2017

    We have had the Sleep Number for about 20 years and we loved it. We wanted to update so we put our old bed upstairs in our spare room and we got a new bed. The sales reps were helpful and knowledgeable. They were very thorough and patient. We had thought we wanted a certain bed but we weren't sure. And so, they took us through and showed us all of our options, explained the pluses and the minuses to all of them, and then we tried them all. We then selected our bed and had it delivered. And they came out and were very helpful, courteous, efficient, and got it all set up for us. The experience was really nice.

    We love our bed. It's great. I love its feature called zero gravity. It's adjustable and it brings the foot and the head up to a certain level. And if you lay about 15 minutes in that position, you just relax and then push the button to take you to flat. It stretches you out. I have some low back problems when I do yard work and I was in real misery the other night because I have a muscle spasm that haunts me. So, I went in and did my zero gravity and it stretched. And I just let go and relax. It's perfect and helps my lower back issue.

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    Staff

    Reviewed April 6, 2017

    I got a Sleep Number bed because of back issues and it has helped because my wife likes a soft bed and I like the hard one. My experience with them was fine and their sales rep was helpful. I've only had the bed for eight months and so far, it's holding up pretty well.

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    Staff

    Reviewed April 6, 2017

    My mother-in-law has a Sleep Number bed and recommended it to us. We then purchased a mattress and a box spring. The sales representative did our sleep number in the store and she wasn’t too pushy. I don’t like the bed at all because there’s a big old sag in the middle of it, and we can’t get it out. It’s like a big hole and we roll into it when we’re on the edge of the bed. We told Sleep Number about it, and they kept Facebooking messages and telling us to take pictures of the mattress and I’m not going to do all that. Also, I recommended the bed to my mom and dad and they purchased one. We got a Sleep Number gift card, and they never told me that I got any kind of referral gift so we weren’t able to use it. They e-mailed me and said that I only have a month to use it. It was a year and I never even knew it. It would have been nice to know.

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    Staff

    Reviewed April 6, 2017

    I wanted a quality new mattress. And since it was time to get one, I went to Sleep Number. Their sales professionals and delivery team are all very good. The delivery team came exactly when they said they'd be here. I love the mattress and I get a new pillow every other year. So I would recommend them.

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    Sales & Marketing

    Reviewed April 6, 2017

    Sleep Number seemed to have a good value and I got the mattress and the base. It was a normal typical sales experience with their sales rep and delivery also went fine. We did the installation or set up ourselves and it was easy. We're very happy with the overall quality of the product we purchased.

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    Customer ServicePriceStaff

    Reviewed April 6, 2017

    I researched a number of beds and Sleep Number seemed like the logical choice for me because it had analytics tied to it where I could measure my sleep. I got the mattress and also wanted to get the base but I thought they were too expensive for what they are. I did the purchase when the bed was on the 50% off sale and the rep, Mari, did a great job with selling it to me. She had good product knowledge and was able to answer my questions with ease. She was also very personable and courteous. I had the bed delivered and it went together a lot faster than I have imagined. The delivery team was great. They were on time, did clean up after, and were courteous. The only thing is the sides of the bed could be a little bit stronger. But aside from that, I love everything about the bed. I'm generally impressed with Sleep Number.

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    Reviewed April 6, 2017

    I got a Sleep Number and its head and feet can be raised. I also got the base and sheet. At first I thought it might be better on my back. I do feel that it's a good bed, but I just don't sleep well.

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    Sales & MarketingStaff

    Reviewed April 5, 2017

    We had a Tempur-Pedic for about 20 years and it had gotten too soft for my back. I needed more support in my back and that's why we sought to get something much harder. We finally settled on Sleep Number because it had the numbers that accommodate both my wife and myself. It went very well with the sales rep. She was very knowledgeable, courteous, explained everything very well and helped us make the decision. We enjoyed talking to her. Also, the delivery team was very good. They came in, set it up in no time and was out. They also gave us instructions and took the old mattress out which was nice. Everything went very well. My wife and I enjoy the bed. I use 85 and that's very comfortable for me and for her, it's 75. So we both have our comfort. The experience has been great and I'd recommend them.

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    Sales & MarketingStaff

    Reviewed April 5, 2017

    I heard good stuff about Sleep Number and wanted to give it a shot. It went smooth with the sales rep. He was very helpful. He flagged us down when we came in the store then he took us on to one of the trial beds to find our number and walked us through a couple of different beds in that price range. The installers were really clean, as well. They came in, moved my mattress around and then they showed me how to set it up and take it down as they went through. My only gripe about it is I end up going right in the center of the bed's air chambers. That could have been ‘cause I got the dual chamber instead of the single one, but other than that, I’m fairly satisfied with the bed. I’m still getting used to it and trying out different numbers.

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    CoverageStaff

    Reviewed April 5, 2017

    I purchased the first Sleep Number bed in 2005 because I was pregnant with twins and I couldn't sleep comfortably. And then, we bought one for my mother-in-law and a newer one for us because we wanted a bed that could elevate the head and feet. With our most recent purchase, we got the mattress, sheets and the mattress pad. The sales representative was very helpful. We knew we wanted to buy another bed and went to the store two different times and talked to her. And then, we picked out what we wanted. She wasn't forcing us to buy the sheets. But with a split bed, we really need them, otherwise, both sides can't pull up and down independently. There were no issues with the delivery. The products were delivered and installed and everything's been fine since.

    The only thing that we have an issue with is that the space between the different sides of the bed gets bigger. It's a little cockeyed, but it's comfortable and it doesn't affect the bed going up and down. It doesn't affect my sleep. When I cover it up, I can't tell that there is a bigger gap up at the top. Overall, I'm very happy with the bed's quality. I'm sleeping much better, and so is my husband.

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    Staff

    Reviewed April 5, 2017

    With Sleep Number, we're sleeping more comfortably through the night. We like that we could change the hardness or softness of the bed for each side. We bought the base and mattress, then we got the sheets as a gift. We're happy with them, and their reps have been good. But we would have liked a base that would have lifted the head up and down, but due to the construction of our house, we weren't able to fit it. We took pictures and they had somebody come and do measurements, but unfortunately, we weren't able to have that. But they really took the time to determine if it was possible or not. It was a good experience.

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    Reviewed April 5, 2017

    I previously had a Sleep Number and have had it for 15 years, so I decided to purchase another one. I bought one of the more expensive regular mattresses and I also got the pillow-top and the bags and I then left what I had on the bottom of my existing box. I'm liking the bed so far. We've had good luck with Sleep Number over the years.

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    Sales & MarketingStaff

    Reviewed April 5, 2017

    We had heard that Sleep Number mattresses were good, so we purchased the basic model that's clean and part air mattress. We can adjust the right or left side differently, and there's a little pump that pumps more or less air into the mattress. It was very smooth with the sales representatives at the store. We were at the store twice and they were pleasant and helpful. We scheduled home delivery for our order and the delivery guys took care of everything. I love the mattress that we got. It's probably the favorite bed that I've ever had. Sleep Number did a good job, but my concern is how well the bed will hold up over time. So far, however, there are no problems.

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    Customer ServiceStaff

    Reviewed April 5, 2017

    I needed a new bed and thought that Sleep Number might help me out with my sleep. I got the memory foam mattress and the sales reps there were very helpful and knowledgeable. The delivery team was quick and showed me how to do everything. They also told me that if we needed help, we can just call the number and they'll come by and help again. They were all pretty good. It was an easy experience and I'm satisfied with the product.

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    Coverage

    Reviewed April 4, 2017

    We bought a Sleep Number bed in 2006. Both of us are normal to light in weight. The top zip on cover of the bed is completely dented in and provides absolutely no cushion or support. We replaced the foam layer beneath this layer at the suggestion of Sleep Number. That made no difference. The quality of the bed is less than desired. We paid over $4000 for this bed and the warranty is less than effective in covering the problem. We WILL NOT be buying another Sleep Number bed nor will be suggest this brand to anyone else.

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    PriceStaff

    Reviewed April 4, 2017

    With my previous bed, I'd wake up and my back would be hurting and that was every day. So I decided to get a different mattress and Sleep Number was having a sale. Their sales rep was really good and friendly. The mattress' quality's been very well. For quite a while, my back was bothering me but it really doesn't anymore. I can get out of bed easier and I don't feel anything like I used to. However, it would've been nice if it cost a little bit less. But it's doing its job so it's worth it.

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    Customer ServiceStaff

    Reviewed April 4, 2017

    I purchased my mattress about 7 years ago. Everything was pretty good until about a year ago when my mattress started to develop a valley in the middle of it. I dealt with it for a while until one day I was walking through the mall and saw a Sleep Number Store. I decided to go in and inquire about my issue. I spoke to the Sales rep who immediately told me he knew exactly what my issues was. He unzipped the display and showed my that they redesigned the chamber and put a zipper in to solve my issues. He then gave me a card to contact customer service. He told me they would resolve my issue.

    So I called and explained my issue. I was told that for $500 dollars they could send my new chambers to solve my problem. I asked why I was being charged $500 for a design flaw after I paid over $3000 for the bed initially. They rep told me that not everyone has that issue. My Response was if not everyone was having that issue then why did you redesign the mattresses to solve that specific issue. No answer!! Shocking!!! At that point, I asked to speak with a supervisor. I was placed on hold for 20 minutes. Then once the rep answered I was immediately disconnected!!!

    So I decided to go online and research the issue. When I did, I saw that this issue is the number 2 complaint!!! And the rep says not everyone is having the issue. I suspect the people that are not having the issue are single and not sleeping with another person. Bottom line is this company knows it has an issue and does not stand behind their product. I would not recommend this product!! I was told this would be the last mattress I ever bought and it didn't even last 7 years!!! Very unhappy customer!!!

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    Staff

    Reviewed April 4, 2017

    I was having back problems. I bought the Sleep Number mattress and base. The first person I talked to when I went in by myself was a little too persistent, but when my wife and I went in together, the salesperson we had was good. However, the bed is not as comfortable as I thought. Also, we let it go past the amount of time to return it. We should have done so but didn’t, so we ended up going out and buying a foam layer to go on top of the mattress.

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    Customer Service

    Reviewed April 4, 2017

    I have two Sleep Number beds. I got the first one 10 years ago, and then I recently got another one for the spare bedroom. The first bed I got was a queen size and I got the dual chambers. But I kept ending up in the middle and falling in the little hole, so I switched the two chambers out for a single chamber which I like better. They shipped it with the new bed because they brought it with them when they came. Their customer service was excellent. I've been pleased with Easy Rest, that's why I'd recommend it. In fact, I already had one of my friends buy one.

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    Reviewed April 4, 2017

    My husband and I have different likes to a bed so we figured that a Sleep Number would be the perfect thing. Purchasing it was great and and we really like it. We have a good experience with the bed.

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    Staff

    Reviewed April 4, 2017

    My wife and I are very satisfied with the mattress that we bought from Sleep Number. I like the idea of being able to change the hardness of the bed because my wife and I sleep on very different mattresses. So, we went and check it out and we're happy with it. The sales reps were courteous and answered all questions that we had and the delivery team was good. They did everything I expected. I've always had back pains and I've always slept with hard mattresses. I kept going softer and softer. It was something new for me to try out a soft mattress and since then I had not experienced any back pain.

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    Customer ServiceSales & MarketingStaff

    Reviewed April 4, 2017

    The sales reps were not pushy and they let us spend time by ourselves talking about the Sleep Number mattress. They demonstrated the features and how to adjust the electronics of it to make it higher or lower number and all of that but the actual final decision was testing it out. We're able to adjust it to fit our needs. We're older and we have back problems and the Sleep Number mattress has been very comfortable and it's the best we've had. The delivery guys were not native speakers of English so there were some communication problems with the guys setting it up but other than that, the delivery went well.

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    Staff

    Reviewed April 4, 2017

    My cousin bought a Sleep Number about eight years ago. I went to the store with her, checked them out and really enjoyed them. So, I ended up getting one a year and a half ago. It went great. It came through and the guy helped find the Sleep Number for us. He picked out the right bed for us and got us great deals. It was a home and garden show so, they have nice deals. I work construction so, it's real nice to be able to adjust how much support it's got. I've recommended this to everybody that asked me.

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    Customer ServicePrice

    Reviewed April 3, 2017

    We were unsure of this bed due to the price and were swindled with the 100 night trial. DO NOT BE FOOLED! This trial is only for the foam top. The crazy expensive base, ($3000) is not a part of this trial and is non refundable. So now we have a $7000 mattress that hurts our back that we cannot return. Horrible. Horrible. Horrible. We wake up every morning in pain no matter what we do. "Wait the pain out, your back will adjust." Well, it's been over 30 days and I am tired of being in pain and tired of being tired. Horrible product. Horrible customer service and TRICKERY! DO NOT WASTE YOUR MONEY!

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    Sales & MarketingStaff

    Reviewed April 3, 2017

    We've had our previous bed for a while. So when there was a sale going on, we figured we'd take a look at Sleep Number. Their sales reps seemed to know what they were talking about and it was good information to help us decide. Also, their delivery crew was very professional and they brought the bed quickly.

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    StaffProcess

    Reviewed April 3, 2017

    I had gone to a home show where I bought my Sleep Number bed. The sales rep showed me a lot and I had questions right away because he really wanted me to get one of the massage units. But I can't have that cause I have a Pacemaker, and that was something he had to understand. I had the bed delivered and the delivery team was excellent. I was really impressed with the whole process that they did and how well they told me about things there as well. I also recommended the bed to my brother.

    I like the idea of the adjustable mattress in two manners. First of all, the fact that the mattress adjusts in consistency and I can do it according to how I'm feeling and secondly because of the adjustable part with the head and the foot, I could sit for reading or sometimes elevate my feet. I find that the bed helps me with the cold or with allergies. It also helps to raise a little bit if I ate late and I have indigestion when I go out for a restaurant meal. Also, I have fibromyalgia and before I had a nice pillow top mattress. But I would lay on it and I'd feel like I was laying on the floor. On the other hand, I can adjust the Sleep Number. Some days I need it at 35 and sometimes I'm fine at 50. But I'm pretty much more between 45 to 35.

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    Reviewed April 3, 2017

    My wife felt that she needed a firm mattress, while I felt that I needed one that was not firm, so we decided so purchase from Sleep Number. We've been sleeping better since and I've been really happy with it.

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    Sales & MarketingStaff

    Reviewed April 3, 2017

    I knew some people that had bought a Sleep Number and they were really happy with them so I decided to get one. We got the adjustable head with half split about a year ago. I suffer from allergies and acid reflux, that's one of the reasons why I bought the adjustable head. The sales representatives were really good. They answered a lot of our questions and were very patient with us. I have recommended Sleep Number to other people.

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    CoveragePriceStaff

    Reviewed April 3, 2017

    My wife was alive at the time. We were looking for an adjustable base bed and Sleep Number was the best way to go since for other mattresses, you only get a certain amount of life out of them. We didn’t even get 10 years out of our regular mattress but with the Sleep Number mattress you can replace foam pads. You don’t ever have to worry about having the lump because it’s an air chamber so it will last a lot longer. Also, she had cancer and we figured it would be comfortable for her. The sales staff were really helpful. My wife got all the accessories, the cooling pad, the protection pad and the sheet. We picked out pillows and everything else like that. It took a little while to get delivered because we ordered the bed, the motorized base, and the frame, and we wanted it all delivered at once. It got delivered but she was already sick. She had slept in it for about 10 times before she wound up at hospice and passed.

    We got the cosmetic bed frame. It’s like gray chenille fabric to cover up the whole motorization thing so it’s the headboard and the frame to go around it. Most customers would buy the motorized base and the mattress and keep their existing frames like their headboard. But, we chose to get the whole thing and the bed frame. It was about $1,600 but it looks really well and it's sturdy. When the bed’s motor is down, it’s cosmetically nice. I would recommend them but my only complaint was the bed frames were expensive.

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    Price

    Reviewed April 3, 2017

    The Sleep Number bed is adjustable and it was totally what we wanted. We ordered it online, but the delivery took some time. We got it a month and a half later but we like the bed's quality. We could've gotten a bigger, more expensive one but weren't 100% convinced it was the right thing. But in the future, I'd absolutely get a bigger one.

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    Staff

    Reviewed April 3, 2017

    I've had Sleep Number products for a number of years now and I like the bed. A year ago, we got a queen bed that adjusts. The salesperson was really good. We had the bed delivered and they set it up. The quality's really great overall. I get what I paid for. It was exactly what we were looking for, something that's adjustable on both sides and that I could raise and lower the head and the feet.

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    Staff

    Reviewed April 2, 2017

    I purchased a Sleep Number because it was said to be comfortable. I got the whole base but it doesn’t individually incline and only the whole head part inclines. We're happy with the overall quality of the bed and everything’s been fine. And their salespeople and delivery team did a good job, too.

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    Staff

    Reviewed April 2, 2017

    We replaced the Sleep Number that we have had for a while because the side was deteriorated. The idea of the adjustable firmness is really nice but the edges not withstanding up is a major flaw. And the middle didn't seem to hold up then as well. But we were still pleased with it so we again got a mattress from the company and everybody was very helpful. The delivery guys were nice, too.

    My husband and I share the bed and there are two different air mattresses on each side. There's a piece of foam down the middle but it does not hold up very well. It's only a year old and there's definitely a ditch so that's unfortunate. I weigh 150 and my husband is a little heavier but it should be able to stay like that. If somebody gets out of bed on one side, the other side shouldn't move but it definitely does. He gets out of bed and then I drop down. So it's not really doing what it's supposed to do.

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    Reviewed April 2, 2017

    I purchased a Sleep Number mattress two years ago. The reps were good but I'm not impressed with the mattress. It's not adjustable enough. Also, if you do one side, which is softer than the other side, you're in a hole. It just doesn't work.

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    Staff

    Reviewed April 2, 2017

    We fell in love with Sleep Number at a show we're at. Their sales team was a bunch of lovely people, especially the person that I had. I got their mattress for our camper, another whole bed if we're in the house, and a pillow a couple of weeks ago. I enjoyed my Sleep Number ever since. I love it and it's the best move I made.

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    Customer Service

    Reviewed April 2, 2017

    It's a good bed, but it sags a little bit in spots. So I pump it all the way up and let it sit that way for a while. It helps a little bit. Although I can go over customer service and ask them about it. There may be something I'm supposed to do.

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    Reviewed April 2, 2017

    I've had Sleep Number beds for a long time and my experience with them has been fine. When I sleep on regular beds, I have backaches but when I sleep on a Sleep Number bed, I don't get backaches.

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    Reviewed April 2, 2017

    We needed a new bed and my husband and I have different opinions on comfort, so we decided to purchase a Sleep Number bed. The overall quality of the bed is good.

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    Staff

    Reviewed April 1, 2017

    We were pleased with our experience at Sleep Number and also with the representative that helped us, very knowledgeable and professional. Delivery and setup were quickly made. We are looking forward to the delivery and setup of our new bed.

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    Customer Service

    Reviewed April 1, 2017

    I have had my bed only 3 years and paid over $8K for it to get the highest end bed. I do like my bed. But am already replacing foam, massage controls and black battery box. Service for the base consisted of call SN and being put on a first 45, then in same call 48 min and 43 min hold to eventually be told to call Leggett & Platt. Called them and put on 42 min hold. Gal did come on line in a few minutes but the service now consists of free parts, but $ for shipping as well as chasing and $ the tech myself to schedule repair "after my parts arrive". In 2017, this old style disenfranchised service is no longer the norm for high end companies, and is very disappointing.

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    Staff

    Reviewed April 1, 2017

    My back was killing me so I purchased a Sleep Number and I love it. I had a problem with the remote but then I went up their store and the reps helped me immediately. I have referred four other people that bought them.

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    PriceStaff

    Reviewed April 1, 2017

    We were dissatisfied with our old mattress so we decided to purchase a full setup of Sleep Number. The sales rep out of Colorado Springs was excellent. We scheduled home delivery then we set it up ourselves. However, my husband was dissatisfied with the way it was. He's a big guy, 6'6'' and 250, and it's just not as wonderful as it should be for the price. He wanted to know about a cushion pad that went on top of this whole system and he was interested in possibly purchasing it.

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    Staff

    Reviewed April 1, 2017

    My husband and I wanted different comfort levels on the bed, so we purchased a Sleep Number mattress along with the base and the sheets. The bed's quality is great and the sales rep at the showroom was good. We had a different bed at first but we ended up swapping it out within 100 days for a larger bed. We had a commemorative foam Queen at first but it wasn't what we thought it would be. So, we swapped it out for the C5 King size now, and we didn't have any issues.

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    Customer ServicePriceStaff

    Reviewed April 1, 2017

    I slept on Sleep Number beds at other people's houses and I really liked them. I knew which one I wanted so I just purchased it over the phone. Their rep was very helpful and I financed it. And he got back to me right away and said I was approved. And then the bed came on UPS and we put it together. Everything was fine. I love my bed. It's the best bed I ever slept in and I'll definitely buy another one.

    I do manual work all day, I use my back and I love the memory foam that I got. It's very comfortable. And another reason I got it is because it's guaranteed for 25 years. Regular beds are like 10 years. It was all perfect and I got what I wanted. I got to pay one year no interest and I'm making my last payment Friday. I'd definitely recommend them to other people.

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    Reviewed April 1, 2017

    We got a king size Sleep Number bed with the adjustable head and foot. I hate it and I'm unhappy with it. I don't like how one side is split from the other, and I have never found it comfortable to be on. When guests come over, I stuff it with towels and put another comforter and cover over it so it didn't seem like a king size bed. We gave up and sucked up the $70,000 we've spent on it, which was a stupid mistake. I wish I had never bought the bed. We don't use it. We use it at the guest bedroom. We tried to sell it but nobody wants it.

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    Reviewed April 1, 2017

    We had another Sleep Number mattress before that we kept replacing every couple of years under warranty. A deal was finally set where we would go back and get another Sleep Number so we did. And then we bought the new air mattress with a little bit of padding on the top about early summer a year ago. We got the 5000 series but not the same as the one we had before which was more deluxe. This one was a bit more basic. We had it delivered and we set it up. The boxes weren't marked very well, but we figured it out. We're not real thrilled with the bed, but we're satisfied.

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    Staff

    Reviewed April 1, 2017

    The variability of the beds made me go with the Sleep Number. I've had mine for two years now. I had fine interactions with their sales rep then and the bed I got had good quality.

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    Customer Service

    Reviewed March 31, 2017

    Called Customer Service (that's a joke) regarding losing air repeatedly in our mattress. They suggested "troubleshooting." I informed her that we cannot -- my husband is 74 and I have back and shoulder problems. She said a tech would cost $179. I would have been okay with that, but then she explained that he DOESN'T BRING ANY PARTS FOR REPAIR. I said, "You mean if he finds a problem, he can't do anything and I have to incur a 2nd tech support charge for him to bring the parts he isn't allowed to bring the first time?" THAT'S INSANE. I will not be railroaded by this nonsense. I'd rather dump the bed and go with a reputable company that cares about their customers! This is not the first time I've blown my stack about Sleep Number. This is no way to run a business. I will be broadcasting this experience with everyone I know!

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    Customer Service

    Reviewed March 31, 2017

    I bought two Sleep Number beds. I have back problems and my mom had one. I slept on it and got hooked. Then when I got married, my queen size bed wasn't big enough anymore so I bought another one. I also bought two different sets of pillows and they last pretty good. My first pillow was like a modular one where I could take it apart and lock it, which I really like. But after a while they broke down. So, I bought some new ones when I got the new bed, which are great. For the bedding, I bought the Lyocell sheets. The first set didn't even last five months. Dipped down by our feet, they developed holes. So I got a new set. When I talked to the guy at the Sleep Number store, he said this was a known problem. They're not very durable that's why they came up with the new ones. These don't hold up but nevertheless, having a Split Flex bed, I don't have the option to get cheap other than buy from Sleep Number.

    I didn't know that I had a referral credit at my local store until they called me four days before it was going to expire. I wasn't able to make it to the store so I left that credit which is disappointing. I was there just a week prior buying pillows and sheets. If they have told me back then, I could have applied that to my purchases than spend $400. But overall, my experience with Sleep Number has been good.

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    Price

    Reviewed March 31, 2017

    I have a P5 King size Sleep Number I got about a year ago. I was using a gift certificate to purchase a part of it and the bed was really expensive. In addition, there are two air chambers in it and I'm always rolling to the middle where the chambers meet. I called Sleep Number and I was told to call customer service and it's under warranty. I was also told that maybe there's something wrong with the foam between them. Their service was good but I really wouldn't recommend a Sleep Number.

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    PriceStaff

    Reviewed March 31, 2017

    Our previous mattress was too old so we went looking for one. We got a new one but it didn't work out for us. Then a friend told us we should try Sleep Number so we did. The sales girl was really friendly and nice to talk to. The delivery guys were knowledgeable and did a good job, too. My wife said there wasn't any problem with the bed but she was having trouble with the site. It doesn't come through. But the bed's working for us and we have been enjoying it. It's expensive but is a good night's sleep.

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    Staff

    Reviewed March 31, 2017

    As we walked through the door, the rep immediately tried to walk us over to a $3,000 bed. I told him we'd be walking right back out unless he took us over to the Sleep Number that we had asked about, the one highly recommended by Consumer Reports. So, after the attempted upsell he took us to that bed. It was fine because we were convinced anyway. So, we flopped on the bed and it took probably five minutes, a deal was struck. The delivery team set it up and they did a great job. We all have nothing but kudos for the guys. They were very professional. The Sleep number is a good, solid bed. We had a good experience and it met all of our hopes. I'd recommend the product.

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    Reviewed March 31, 2017

    Sleep Number is supposed to be the best. I set the bed up myself and it's got good quality overall. Everything seems to be working, so I'm happy.

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    PriceStaff

    Reviewed March 31, 2017

    I have a lot of back issues so I purchased the Sleep Number i8 setup. It was expensive. It costed $8,000 but the sales rep was fantastic and the delivery team was excellent. They showed me how to use it. I've moved it a couple of times since then and that was some of my issues. My only issue now is I almost have to do a factory reset just because my controllers are not matching up the right side of the bed. Also, I haven't set up the Sleep IQ again since I've moved it last. So, I got to put some work into it. But overall, I'm very thrilled with the bed.

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    Reviewed March 30, 2017

    We had a wonderful experience at the store and in-turn we purchased a P6. We've had the bed for almost 90 days and LOVE it!! In fact we brought our eldest son in approx 30 days ago and he purchased a bed with the adjustment platform. :D Thank you!

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    Staff

    Reviewed March 30, 2017

    Great and knowledgeable set up. Awesome bed❣ Best sleep we have had. What a treat waking up with no pain❣ No more tossing and turning. Morning stiffness almost eliminated. I highly recommend investing in the ultimate sleep experience on a Sleep Number bed!!!

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    Reviewed March 30, 2017

    I thought some of the features of Sleep Number would help my back. So I went to their store in Santee, California and the lady showed me different beds. She had me lie down on them and did computer analysis. It was excellent. Then my husband and I got the split bed where he can have his own number and I have my own number. But we didn't realize that with it being split at the top, it was gonna be so far away from each other. So my husband doesn't particularly care about that. But still, everything was good.

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    Staff

    Reviewed March 30, 2017

    I tried every other bed out on the market and was never satisfied until I got ahold of the Sleep Number, and then I was totally satisfied. The bed is terrific and their sales reps were very helpful and polite, too.

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    Sales & MarketingStaff

    Reviewed March 30, 2017

    We were tired of the mattresses that we had and it was hard to sleep. One of our neighbors had a Sleep Number bed and loved it, so we figured we'd try it too. The sales reps were very good, informative and didn't try to oversell. And I had done my homework already so I wasn't going to be oversold. We bought the adjustable base before from a different company and I bought the Sleep Number mattress for myself because I was having trouble sleeping at night and it worked out good. The mattress is excellent and now I get a fairly good night's sleep. It's a lot better than before. My wife has back problems and I finally talked her into getting a Sleep Number and she's been happy ever since.

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    Sales & MarketingStaff

    Reviewed March 30, 2017

    When I needed a new mattress, our relatives who have Sleep Number recommended it. We then talked to their sales reps and they were very good and they answered my questions. Everything was very straightforward. The delivery guys were on time and, in fact, the Sleep Number was delivered a lot sooner than I thought it was gonna be, which was a good thing. We like the bed so far and I’d recommend Sleep Number.

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    Staff

    Reviewed March 30, 2017

    We purchased a mattress many years ago and we recently bought two replacements from Sleep Number. When we went into the store, we knew what we were looking for and the reps helped us set up the order and it went fine. Overall, we like the quality of our Sleep Number mattresses.

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    Reviewed March 30, 2017

    I purchased my Sleep Number when they had a sale under a year ago. I went and tried to buy at a store, but I was getting a better deal online so I did it online. The quality of the purchase was satisfactory and I have no complaints.

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    Sales & MarketingStaff

    Reviewed March 30, 2017

    My wife wanted a Sleep Number so she got their mattress, pillows and bedding. During the initial purchase, their sales representatives are good. My wife loves their products overall. Although I thought it was a mediocre.

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    PriceStaff

    Reviewed March 29, 2017

    I researched Sleep Number online and it had good reviews. The price was a little much but I still went with it thinking it was the better option. It has good quality and is made in the USA. Their sales people were helpful, knew what they were talking about, and were confident about their product. They were literally lying around when I was out there, but that's part of their job and they told us to lie on the bed too. We purchased the base, the bedding, and the thin blanket. So far, it's been a good experience. It took a little bit to get adjusted to it though, as I wasn't used to the feather mattress. But a family member was thinking about getting a new mattress, and with so many choices out there with the internet now, I recommended the Sleep Number.

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    Reviewed March 29, 2017

    My nephew wanted a bed so I bought a Sleep Number. I tried it out, liked it, and I bought another mattress. I purchased it online, right through the website. We also did the assembly ourselves which was very easy. It's an excellent product and I experience fewer aches and pains with it.

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    Sales & MarketingStaff

    Reviewed March 29, 2017

    My daughter recommended Sleep Number for me so I got the mattress and the frame. We went around the showroom and lied down on different beds, and their sales reps were very good. They weren't too pushy with us. The delivery team was also fine. It was like watching somebody put Legos together. I got a good bed.

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    Reviewed March 29, 2017

    We were having back problems and it was time to get a new bed. My brother has two Sleep Number beds, so we decided to also get our bed from Sleep Number. In the beginning my back was relieved but this past month I have experienced sciatica pain because my Sleep Number was too low despite going all the way up to about 90%. I transferred to another bed because it's firm and that made the sciatica go away. But my husband is still using the Sleep Number bed and he likes it.

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    Staff

    Reviewed March 29, 2017

    I bought just the Sleep Number mattress because I'm a construction worker so I'm just going to build the base myself out of some nice wood and I also don't need to lift my front half up or my legs up. The reps were very knowledgeable, accommodating and answered any questions I had. He didn't try to force me into any purchases. He just gave me the information I was looking for and a little additional information but I said I wasn't interested in that. He didn't try to push it and I really appreciated that.

    I've had the bed for just over a year and I love it. I've never been happier with any other one. This one, if I want it firm it's firm. If I want it super comfy, I get it that way, too. The only thing that's really weird is the Sleep Number micro USB ports that records your sleep throughout the day. I haven't quite got that to work but I don't care because the bed's comfortable and that's all I'm concerned about. There’s nothing that I don’t like about the bed. It's an all-around very good quality-built mattress. It gives you more than any other ones.

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    Staff

    Reviewed March 29, 2017

    I was never able to sleep on my back because of my lower arthritis in my hips and my lower back, but now I can. The Sleep Number mattress has really helped out. Its quality is fantastic and I like the support it gives. We love our bed. It's really awesome. Also, their reps were really nice, patient and knowledgeable and the delivery people set up everything and made it super simple. It was a very pleasant experience.

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    Sales & MarketingStaff

    Reviewed March 28, 2017

    I first visited this site 3 years ago. I was impressed the first time with both the sales staff and the products, and it has taken me all this time to save up for a bed (I'm a single mom). When I came back this time to finally purchase a bed, I received the same superior courteousness, patience, and quality that I was met with 3 years ago. The store manager, whom I didn't know was the manager, ended up being my final representative. He actually talked me down from the bed I was going to purchase to the bed down one level, and saved me nearly $700 just from that. How many sales reps do you know who would cut themselves like that on a major sell, let alone a manager? Another sales person helped keep my 2 year old occupied while I tried the different beds and made a decision to purchase. Who wouldn't want to be treated that well even if they weren't able to purchase anything?

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    Reviewed March 28, 2017

    I have MS and I was having some problems with my leg pains, so I wanted to see if a bed that raised up would help. My aunt had a Sleep Number bed which she liked, so I thought I'd go check out one. At that time, Sleep Number was on sale, so I went to the store and tried each bed there. I then bought the mattress along with the sheets, the headboard and the base that puts the head and feet up and has the vibration.

    Everything was delivered to my place and the delivery guys set everything up, took out their mess, and did a great job of putting the bed together. I like this queen sized bed, but if I set both sides at 50, the right is a little softer and indented where I move to the side. And it feels like it's lost all the air and I have to go over to the other side, as it's only me and my dogs. I was also a little disappointed with the kind of sheets that I bought with the bed. It ended up with a couple of rips at the side of it, and it kept getting bigger and bigger.

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    Reviewed March 28, 2017

    We tried to sleep on a Sleep Number and it was good so I bought one. The best thing is we can adjust it as to how we want our bed to be. Before we bought it, we owned a 12-inch memory foam and in due time, it softened up in the middle where the butt part is. I don't know if the foam padding on top of our Sleep Number will be like our old bed too and needs to be changed. Other than that, we're satisfied with Sleep Number.

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    Reviewed March 28, 2017

    We have the Sleep Number mattress and we like it. We set it to the way we feel and we can sleep well on it.

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    Customer ServiceStaff

    Reviewed March 28, 2017

    People I knew recommended the Sleep Number bed, so I bought a mattress from them. I went to their store and talked to the manager. I told him that I wanted a bed, what my price range was, and he showed me the two in that price range and then I picked one. And when I got home from work, there were a couple of boxes at my doorstep. I pulled it inside my house and put it together. All the pieces fit together like puzzle pieces and there were several diagrams. So, it was okay. It wasn’t the easiest thing I’ve ever done, but it wasn’t hard by any means.

    The bed's quality is okay. It’s not as wonderful as I thought it was going to be, but it’s decent. Whenever I get into bed it’s almost like lying on air mattresses. I feel that I’m sinking in and if I adjust to where I’m not sinking in then it’s too firm. I have a platform bed and I didn’t have a box spring, so it was way too low. But when I got a box spring, it was way too high. But that’s more my bed than the mattress.

    When I recommended the Sleep Number to a friend, she bought one. I was also referred by somebody and they told me about a referral program. So when I referred her, both me and the person who referred me were told that we would get $100 gift card, but it never came. So, if they’re not going to give it to somebody for a referral then they shouldn’t promise it. When I called the store, they said, “Oh, that’s handled by this customer service.” And she gave a runaround. I tried to order box springs from them too and I got a runaround that time. So, I’m not even going to bother. I’ll spend more of my time than that $100 is worth. I just got a little frustrated. Moreover, I got excellent customer service from Mike. He helped me out. But then when I went back, he wasn’t there and everybody else was like, “Well, we already sold you a bed. We don’t give a crap about you anymore.” That’s how I felt.

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    Sales & MarketingStaff

    Reviewed March 28, 2017

    Some of our friends had Sleep Number so I also got their mattress and the base. The sales representatives was fine. Then we scheduled the delivery. The bed is good, and I like the adjustable headrest. I have a bad back and it helps me that way. I would recommend them.

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    Sales & MarketingStaff

    Reviewed March 28, 2017

    I’ve had Sleep Number for 16 months. It’s dual purpose as it's advertised, so it's softer for my wife and hard for me. I would recommend it. Also, their sales reps were terrific and the delivery crew was perfect.

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    Sales & MarketingStaff

    Reviewed March 28, 2017

    The sales reps were very good in knowing what their product was, and using the demonstration tools they had to show me how my back relaxed at a certain point. The tool that they have was able to show pressure points. And when we went through that and probed the Sleep Number inflation of it, I felt my shoulders relaxing at that moment. They showed me some things I hadn't thought about. There was a little bit of mix-up during the delivery because they were supposed to let me know they were coming. But they came a day early and I was out of town. So, I had to get neighbors to get it off the porch and into their garage. But we made it work. Setting the bed up was very easy. It's very simple and well-designed.

    My Sleep Number bed is great and I enjoyed it for about a year. I have two dogs and they love the Sleep Number bed too. They've got their own number. My father has come to live with me after my mother passed away and he took over my bedroom. So, he's enjoying the Sleep Number bed. My mother and father had a Sleep Number bed that they swore by and they convinced me to get my own. I'm trying to save everything I've got to see what I could do about getting a new one.

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    Customer Service

    Reviewed March 27, 2017

    We purchased the C4 mattress with a delivery date of two weeks. I requested the delivery to be before 1pm the day of delivery as my husband and I both worked the afternoon shift. We were told it would not be a problem. I even called and verified with customer service. A few days before delivery I called again and was told that we got bumped to late afternoon. I spoke with a supervisor who said she would do everything she could to make sure it was there by 2pm. The morning of I called to check and was told I was scheduled for 4:15pm. I had to call out from work and lost a day's pay and they wound up coming around 1:30 anyway! We tried the bed for several weeks using all Number settings but decided an air mattress was just not for us.

    I have been trying for almost a week to get through to customer service for returns but am on hold for almost an hour each time before I finally give up. I tried online chat but they told me I would have to call. This is just ridiculous and I am so frustrated at this point. All I can think is that there are many people trying to return their mattress and that is why I can't get through.

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    Staff

    Reviewed March 27, 2017

    My wife had slept on a Sleep number before and knew she would like it. So, she wanted one and she was hoping that it would be more comfortable. We purchased the entry level one, the cheapest with the power bottom for reclining. It has the support underneath that would tilt up for watching TV and for lifting your head and feet. The sales professionals were very helpful. Also, the delivery team were nice and they let us know when they brought it. They also put it together. Everything was positive. The bed is what we expected it to be. We put about four-inch memory foam that my wife already had on top of it but we knew we were going to do that. The only disappointment is there was no bracket to hook the headboard to so it's in the closet.

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    Staff

    Reviewed March 27, 2017

    My experience with Sleep Number has been good. Because of back pain when I sleep, I decided to purchase a Sleep Number bed and my back is much better with it. Their people were great and the delivery guys were good, very informative, and cleaned up after themselves. Overall, my Sleep Number is a good bed and I like it. I know a friend of mine who has back problems and I sent him over there and he bought one. He loved it.

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    Staff

    Reviewed March 27, 2017

    I was starting to have some back problems and I read a bunch of reviews on Sleep Number so we bought their mattress. We also got sheets, a couple of Boomerang pillows as well as regular pillows, and a mattress pad which comes with a warranty if I spill something on it. The sales reps and the delivery guys were fine. Since purchasing the bed, I've always slept good on it. I feel great about it and I’ll probably upgrade at some point. I’d highly recommend it.

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    Reviewed March 27, 2017

    We got the mattress and the ergonomic base from Sleep Number and the quality is great. I use the ergonomic base quite a bit for its health benefits and the comfort. All in all, everything's good.

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    Staff

    Reviewed March 27, 2017

    I had a Sleep Number bed a couple of years ago, which I lost in a breakup, so then I decided that I wanted another one. I got everything. I have the adjustable headrest and I also have the pillows. It was a big purchase and it was very nerve-wracking to me, but it was very worth it. I don’t regret that I got it all. The representative that sold me the bed was awesome.

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    Price

    Reviewed March 27, 2017

    I don't like the Sleep Number bed. I have problems with my back and we've adjusted it about every way we figured and it's still not good. We tried a bed in the store and it was a better one than what we got at home. I wouldn't tell anybody about it or advise them to get one. We paid $3,000 for this and it's not worth it. We won't buy another one.

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    Reviewed March 27, 2017

    My Sleep Number experience is awesome. We bought our bed about seven years ago and one for my son a couple of years ago. The bed is comfortable. If you have back problems, you can switch the softness or hardness of the bed. That’s a nice thing about it.

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    StaffProcess

    Reviewed March 26, 2017

    I've wanted to always come inside the Sleep Number store so when I had the time, I decided to stop in. The lady greeted me very nicely and asked me if I'd like to try out which I did. I laid down, she adjusted the numbers and I felt the contour of the mattress fit to my laying position. I didn't go in there to make a purchase but since they approved me for credit, I told them that I'd have my wife to try it out first before I make the purchase. My wife and I went to another store to try the bed and she liked it. So I went back to the lady at the original store and told her that we're set to go.

    The bed was delivered to us and the delivery guys were professional and quick. I was happy with the whole process. Hopefully, it's the last mattress I'll ever buy and I've recommended them. I wish I'd taken a closer look at the adjustable beds, the ones that go up and down. Back when I was purchasing, I wasn't into that but if I didn't have my bed now, I would look to getting an adjustable one.

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    Sales & MarketingStaff

    Reviewed March 26, 2017

    I was unhappy with my previous mattress so I decided to get a new bed and Sleep Number is the one I chose. Everything went good with the sales representative. It was overall a good experience.

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    Customer ServiceCoverageStaff

    Reviewed March 26, 2017

    My wife wanted better sleep and be able to adjust the bed up. Also, I have always wanted an adjustable bed because I like putting my feet up. So, when she saw Sleep Number's ads we stopped and checked it out. The salespeople were great. They knew everything there was to know about the bed. They were very accommodating and they were very well trained. Plus, I never felt any pressure at all. There was a two-operational bed that did have one piece but it was limited in its function. So, when we were lying there and went, “God, there's going to be a hole in the middle here. What’s going on?” the salesperson had an answer for it but dismissed it a little bit. He spent time with us explaining but he didn't let us know the extent of what we were about to go through and it didn't appear like that big of a deal. It was all done well so we got the whole thing. The delivery crew came and they set it all up. They were also fine.

    The quality of the Sleep Number bed was fine except there has been one main issue on this thing, which was not good. We got the one where you can adjust it the way you want to for each side of the bed. Meaning that there's a divider in the middle of the bed. That became a very big thing between my wife and myself because we've never had a divider between us. So now all of a sudden, there was this canyon there. It became a physical separation then kind of an emotional separation and it got really bad. So, I'm thinking, "Oh my god, this is not good." We slept together for the last 35 years and we never had anything separating us. It was horrible. There wasn't any getting used to it. It got worse and worse and we’re literally rolling over and falling into the darn thing. Half of my body is stuck in it when I want to give my wife a goodnight kiss.

    My wife was getting so unhappy and said, "You know what? Let's just go buy another mattress. I don't give a crap anymore. I’m tired of it." So, we experimented around and got rid of the divider. We bought some foam rubber and stuck it in between so there wouldn't be a divider there. But the foam rubber was too big and stuck up and created even a greater wall like the Great Wall of China. So I'm going, "Honey, may I just telegram you when I go to bed at night." We were not happy at all. Although I'm sleeping relatively well but still this was not working good. So we cut the foam down. It was relatively good except that it inhibited our ability to use the function of the bed properly. We could still do it but it was still this foam gap there that didn't work out very well.

    So, we bought this mattress cover that went over the top of the bed and it made our bed like it was one bed again. So we just have one bed again without being able to give it to the kids or sell it or give it away. The mattress was fine and the foam topping unites the thing and so we’re relatively stable and back to one piece again. But, you can’t raise it up because the mattress binds it all together. Even so, I don't care anymore because things are somewhat back to normal and stable, which is all I really care about, my own life. We've overcome the issue and we’re back, and our marriage is on stable ground again, thank God.

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    Staff

    Reviewed March 26, 2017

    We like the bed that we bought from Sleep Number. We wanted our bed to raise up and down and to have the lights under it. We've got a Split King so my wife had her side and I had mine. The sales rep guy was really nice and polite and knew what he was doing. He really worked with us right up until we got it to buy it. The delivery and installation guys were pretty good too and they knew what they were doing. However, my bed side is crooked and I had to go in and try to straighten it up myself. My wife doesn't like that our remote keeps going in and out. Her remote won't raise up and down. There's something wrong with it and she's not very satisfied.

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    Reviewed March 26, 2017

    The delivery guys came and set my Sleep Number mattress up in 10 or 15 minutes which is very fast. But now, it is a little flat because air is leaking. I push in the air to 100 sometimes at night when I’m going to sleep but in the morning it’s down. When I called, the operator told me "I'll give you a video on how to use the mattress." I told him I knew how to use it and that maybe there was a mistake in the mattress or pump. I have a two-piece and had changed it and now, only one is leaking but that's still no good and maybe I should change to a one piece.

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    Staff

    Reviewed March 26, 2017

    I heard other people brag about Select Comfort and I wanted to try it out so we got their mattress and the base. The sales representative wasn't too pushy but he did a good job. They delivered it and we set it up ourselves. I just enjoy the bed and I have no complaints at all.

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    Staff

    Reviewed March 26, 2017

    I was tired of buying beds that were crap so I purchased the Sleep Number mattress and base. At the store, we tested out some beds and the rep educated me. She was nice and friendly. The bed was delivered and they showed how to use it. The quality of the bed is really good and the adjustable firmness is what I like the most. I recommend it to everyone that can afford it.

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    Reviewed March 25, 2017

    I finally made the decision to purchase a Sleep Number bed after visiting the store and doing additional research via consumer magazines. I am sleeping better than ever- I feel like a new person-revived and rested each morning. It takes all my willpower not to crawl back in while I'm making it each morning because it's so comfortable!

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    Staff

    Reviewed March 25, 2017

    When my husband hurt his back, we had to purchase a Sleep Number for pain relief. Aside from the mattress, we got the base and sheet sets. They had great sales reps and my husband was very pleased with the delivery people setting up the bed and explaining to him how to use it. We're also very pleased with the overall quality of the items.

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    Reviewed March 25, 2017

    A friend of ours had a Sleep Number so when we stayed with them we stayed on it and we liked it. We purchased our own Sleep Number mattress, pillows, and the system to make it go up and down because the top of it is split. We like that it goes up and down, and we like that it’s adjustable in terms of the numbers. The only thing that I don’t really like is that the top is split and the bottom’s not so the more we use it, the opening between gets bigger and bigger. There’s almost a hole in the top now and the V is much wider than when we bought it.

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    Staff

    Reviewed March 25, 2017

    Sleep Number was recommended by a doctor so I purchased a queen size bed. The reps were very professional. They tested it and I sat on various models and found what our Sleep Number would look like. I scheduled a home delivery with my Sleep Number purchase and the delivery team was knowledgeable. Although they banged up my walls a little bit, they were apologetic. It was comfortable in the store but when I got it home and I tried it out for as long as I did, it was making my back and neck and everything worse.

    I set it to a Sleep Number level that was recommended and I used it for about 80 days and then I finally realized I’m not getting any better. My wife was having issues as well. We ended up seeing our chiropractor a lot more and he said “What’s going on? Why are all these out of alignment? You guys should be getting better.” And so, it ended up being worse. I had to argue with the company during the return process. They want to send me more stuff. I said, “No. Come pick this thing up.” And they tried something else with me but a week later, I told them that I don’t want it and to come and pick it up. It took them another 20 days to do it. It was also a pain in the neck with the bank to even get everything settled which took another 90 days after that.

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    Staff

    Reviewed March 25, 2017

    My wife was in the hospital and in physical therapy for a while. And when she came home, she couldn't sleep in our bed. She said the mattress was way too hard so we decided we'd get a Sleep Number mattress. The reps were very nice and helpful, and we had a very pleasant experience with them. The delivery guys were also great. I was speaking to one of them, and he said he worked for Sleep Number for ten years. He told me that he had the same bed that we were getting. He gave me a hint and said, "They recommend that you go twenty minutes, when you first get in bed, in the zero gravity. And then put it wherever you want it in order to sleep. But I sleep all night in the zero gravity position." We've been very well with that little cheat. We both like our Sleep Number mattress very much. The quality is good, that's why we have actually recommended it to friends.

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    Staff

    Reviewed March 25, 2017

    I had bought one Sleep Number for both my son and I back in 2003. But he popped his mattress, so I had to replace it. The sales rep at the local store where I went to get the replacement was great. I love my Sleep Number beds. They're comfortable. I have the mattress and the foundation. And I have tried to get my family and friends to buy one. I told them they will not sleep any better on any other mattress than they will on the Sleep Number.

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    Staff

    Reviewed March 25, 2017

    My husband hadn’t been able to sleep correctly. He was not even sleeping in the same room because he was worried about tossing and turning and waking me up. So, we purchased our Sleep number mattress a year ago last month. It’s great and my husband slept the very first night. The sales professionals were both wonderful when we bought the bed. The guy was really great. When we went in to purchase sheets just this past December, the woman was also wonderful.

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    Sales & MarketingStaff

    Reviewed March 25, 2017

    We needed a new mattress and Sleep Number was the one that we liked. There was an ongoing sale when we bought our mattress and the store was very busy, but the sales reps took care of us. The delivery team was also fine. I like the bed and I've no problems at all with it.

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    Customer ServiceStaff

    Reviewed March 24, 2017

    I talked my husband into buying a Sleep Number bed so we bought the top one which was over $10,000, along with the mattress pads and the pillows. We were moving to California so I called them, got some nice and helpful person and she said we can disassemble and then reassemble it when we get there. She said she'd send the instructions but I never got it. When we had the movers there, they were ready to move us. I can’t find the right level for myself so I’m not sleeping well at all. I thought about calling to have somebody come out and look at it to see if it’s back together correctly. My husband loves it now and I hate it. The whole family’s got them and now I’m sorry that we got it.

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    Customer Service

    Reviewed March 24, 2017

    We ordered two beds (one king P5, one queen P5) and paid in full on 3/19/17. Delivery date was set for 3/25. We only bought the mattresses, so we invested in bunkie boards, are ready to have them delivered... At noon on 3/24, we receive a call stating that because of an error in store, the delivery date was moved back until 3/30. The problem is/was these were being delivered to a handicapped 87 year old man's house, where on the 25th he would have had help here, on the 30th there would have not been any help.

    We contacted customer service at the 800 number provided, and after being on hold for no less than 30 minutes, got no satisfaction, to which we were transferred to Returns, and after another 30 hold, we finally just cancelled the 4200.00 order. Since the warehouse for these beds is only two hours away, there is no reason why you could not have made concessions to keep a satisfied customer. Now, you have lots of bad PR going on, since we have nothing nice to say of our experience and of your product or service.

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    Reviewed March 24, 2017

    FlexFit 2 Split Dual King -- Head Lift Only -- Just Great!!! Bought an extra Remote and gave them both Names. Fit my matching Bedroom Furniture set (slat bed) 11 inch high mattress and is perfect height up from the floor. Bed Frame has a Oak Headboard and a Footboard.

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    Reviewed March 24, 2017

    Our Sleep Number mattress has been holding up great. We have the kind where we adjust the firmness of the two sides. I'd recommend it.

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    Staff

    Reviewed March 24, 2017

    My wife and I were having problems with our bed. I needed my side of the bed a little harder and she needed hers a little softer. So we got a Sleep Number bed which we've had close to a year now. Everything went fine with the representative in the store. We then had the bed home delivered and the team that set it up was good. We're happy with the bed so far. It's sufficient and our sleeping habits have improved. Everything is good right now and I'd recommend them.

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    Price

    Reviewed March 24, 2017

    My wife went to the store and tried a Sleep Number bed out and it was great, and she liked it so we purchased one. We paid Sleep Number right away. They delivered it before the time they said they were going to deliver it, so that was good. My wife loves our Sleep Number bed, but I don’t like it. It’s a glorified air mattress. To me, it sucks. It’s a very overpriced bed. Moreover, they wouldn’t do anything for me when I told them there was a problem with the mattress. Some nights, I wake up and I feel like I’m laying on plywood. They said, “Take it apart. Reach in like this. Do this. Do that. It should be fine.” I was, “No! That’s not what I paid for.” I solved the problem but they should've sent somebody out to fix it.

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    PriceStaffProcess

    Reviewed March 24, 2017

    We bought our first Sleep Number bed about 12 years ago, and then a little more than a year ago I was having problems with swelling ankles and legs, so we went shopping at various places and when we came to Sleep Number, we found that particular bed that we wanted and we bought it. We got the split, super king bed that's like a couple of twin bed mattresses put together with a super king underneath for a base.

    The sales rep explained everything to us in a manner that we could really get a hold of and she helped us all along the way. Then I had wonderful service from the installers. A couple of fellows came and installed the bed in no time and explained everything to me. They were knowledgeable, and yet they were young and moved around well. They acted like I was the only one in the universe and as if they didn't have anything else to do that day, although I know they did. But they took their time and made sure I understood what they were telling me. I took them for lunch, which they said doesn't happen very often, and I was so pleased. The whole process was terrific.

    So far, I'm very satisfied with the Sleep Number bed that I purchased. However, it's difficult to get the products that I need for linens because these have to be king-sized bottom sheets and then the mattresses are a couple of twin beds. I can't buy that just anywhere. I have to go through Sleep Number for that, and sometimes that's difficult for me. I'm not big on this online business. So, it seems these are pricey, but then everything's pricey when were on a fixed income. Nevertheless, Sleep Number was excellent and satisfying overall.

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    Reviewed March 24, 2017

    Sleep Number was something that I tried to get the kids not to do for us. They all had one and they loved it, so they had it in mind and thought that we would do better with it. We’ve always slept in a double bed so we never had the next step up. We didn’t even want to change but my kids were insistent and so it came. But I had some difficulty in liking the bed because I have a lot of back pain. It's sort of sciatica. I couldn’t find a number that would give me enough firm support that wasn’t uncomfortable, but I finally decided how I could manage it.

    I realized that a pillow under my legs and something stiff between the mattress and the bed pad could help me with it and I have done well. But that's not ideal. I am 88 years old so I have to learn how to manage the pain I have and I can almost always, but it wasn’t an easy transition for me because of my back pains. It wasn’t the bed’s fault. It was my special need and I finally settled. I had it for a year and with the different ways that I have now of supporting my back, I just left it alone and I’ve been fine. I’m sleeping well so that’s all I could ask for. Bob was always happy with his number and so we’ve done all right.

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    Staff

    Reviewed March 24, 2017

    Their sales rep was very helpful and knowledgeable. She was good and I really liked her. I went with Sleep Number because of the adjustability. I got the p5 bed and the cover a year ago. The quality is really good as well. My wife and I like the bed. So, we sleep well.

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    Sleep Number Company Information

    Company Name:
    Select Comfort
    Company Type:
    Public
    Ticker Symbol:
    SCSS
    Year Founded:
    1987
    Address:
    9800 59th Avenue North
    City:
    Minneapolis
    State/Province:
    MN
    Postal Code:
    55442
    Country:
    United States
    Website:
    www.sleepnumber.com