Sleep Number Reviews

My wife knew she wanted some of the upgrades and went with Sleep Number. It's my second purchase from them and on our first time, we had a remote for the incline which we didn't really use so all we needed was the mattress this time. The delivery was good. The team came in, installed everything and they were good to go. We still have the other one which we use as our spare room bed and we use the upgraded one for us and it's been very good.

I was having a tailbone pain and I thought I would try Sleep Number and see if it helps. The sales lady was very helpful in deciding and I love the mattress I got. I just had a baby and throughout the pregnancy, it was a real help. Also, I was able to completely fix my tailbone pain so it was nice. I'll recommend it to anyone who asks.

I have a bad back and my body hurt a lot, so I needed some comfort. With the Sleep Number bed, I can sleep better. Their representative explained things well. But the best way to do it is to do it yourself. They told me what my number was but it changes over time. Sometimes, I got to change it from 55 to 45 because my body feels different. The delivery went smoothly as well. I’m happy with my Sleep Number bed. In fact, I tell a lot of people that I like it and that they should get it.

We've only had Tempur-Pedic for a long time and we decided we were ready for a change. We had an opportunity to sleep on a Sleep Number and my wife really enjoyed it. And so, we purchased a bed, mattress, and sheets from them. We recommended them to my daughters and now, both of them have Sleep Number on. While their sales professional got my email address incorrect initially which caused some problems in getting set up, my interactions with her were mostly good. She was very courteous and did a nice job. Also, their delivery guy was friendly. He showed up on time and took care of it quickly.

I love Sleep Number and we've owned their products since 2007. I purchased a Sleep Number bed several years ago. And it got old so this time, I bought a mattress and a base and the mattress pad to go with it. I did it all online and they shipped the items. I assembled it at home and the base was a little challenging, but not too difficult and everything else went smoothly. I'm very happy with the quality. The first time I bought from them, I didn't get the base. I just had the box spring and that was the mistake on my part. The base really helps and I'm really happy with the new design of it. I am a happy customer. Some of the best sleep I've ever had was because of my Sleep Number bed. I also have one in my grandma's house. And when the time comes, I will buy another one. I'll also tell my friends that Sleep Number is the only way to go.

We bought a Sleep Number mattress and pillows. The sales reps were pretty helpful. When we went to the store, it was kind of busy so we had to wait for a while. But they were good and I like their attentiveness. They were always willing to answer any questions even afterward. The delivery team explained the product and how it worked and what they were going to do. And they showed us how to work the app. The overall quality is okay. My husband doesn't like that we had to get a new mattress because we were told that for it to work properly, every day, we have to bring it down to maybe 50, then put it back up to a 100. And to me, it's ridiculous. It's a mattress and I just want to lay on there and I don't want to remember to bring it up and down during the day or so. I recommended them to my sister-in-law and they bought one.

We love our Sleep Number bed. We purchased the bed about eight months ago and their sales rep was great. He was the store manager in our area. He was very knowledgeable and answered all my questions. Their delivery team was awesome. They were fast and helpful, personable and courteous as well. They explained the bed as well as set up both of our phones for wireless access. I have less back pain since sleeping in my Sleep Number. My husband has shoulder issues and he doesn't have those anymore either.

I wanted a Sleep Number bed and my daughter bought one for me as a surprise gift. The service was good when the delivery guys brought it out to set it up. They were very considerate of whether it was going to be in my way. It's a wonderful bed but I have a really bad back problem. And I have a problem getting in and out of the bed. So I have a bed that is a chair, which I can lift up and get out of a lot easier. My daughter has a Sleep Number bed as well and she loves it and hates to be away from it. I'm sure that when my problem is solved, that I will love mine too. My niece has one, too. She has the regular size bed so she doesn’t have the ability to lift it up but she loves it. She also has a really bad back but she seems to be just fine and she wouldn't be without it either. So everything is good as far as the bed’s concerned. It's good quality.

I purchased a Sleep Number bed today and the saleslady was more concerned about upselling me than selling me what I actually needed. I told her several times that I did not want certain items and she continuously added and she had to go back and delete stuff. I did want to keep one of the items but I had to compensate for the delivery and it got so crazy I just want to get out the store. It got so bad that she even included in home delivery and the delivery date was 30+ days away even though I told her that I did not want in home delivery. It was terrible, she was trying everything for me to keep the in home delivery even when I told her that I would have to go 3 weeks without a mattress. She suggested to lend me her mattress, so I would not be without a mattress. I thank her for the mattress, but it was weird.

We were having a lot of problems with stiffness, soreness, and backaches. When we shopped around, we realized that I liked the softer mattress and my husband liked the much firmer one. He's a pulmonologist and a lot of his patients use the Sleep Number bed. He listened to them for the last couple of years talking about how wonderful it was, so we decided to try it out. And we just love it. The sales professional was great and I really liked him. We got the mattress, base, side-sleeping pillow, and the sheets.

My parents have the first Sleep Number bed then I got a mattress and the movable base. The sales professionals were friendly and helpful. The delivery team was good too. I've had the Sleep Number bed for a year and a half now however, I'm not impressed with the quality of it. The base is really creaky and loud when it moves. Then the mattress is very deformed and the sides fall away off of it. I'm just not satisfied with it.

We purchased a Sleep Number bed with everything since we weren't sleeping the best. The sales reps were very nice and everything went fine. They came and set the bed up with no troubles. And since having it, we've noticed some changes. It’s all good.

I've had Sleep Number products for three years. This was my third purchase from them and I got a King iLE. And it has performed exceptionally well. Plus, their sales reps were always professional, informative and had good follow-up. The delivery was on time too and the crew set the bed up as expected and cleared everything up, as well.

We've had Sleep Number products for 15 years and recently purchased the bed and mattress. The delivery was fine. The only thing we would change would be that we had a mattress pad on the other one but this model doesn't have enough. I get a super huge, thick bottom sheet. One has to be an engineer to figure out how to drive the remote control to do the air thing. The other one was much simpler. Somebody has the job in this company to make changes based upon whatever they want to come up with, but they didn't want to assist an old man now. But other than that, they're a good bed.

The sales rep at Sleep Number was really good and I purchased a king-sized bed that goes up and down. I didn’t like the sheets which ripped the first week that we had them but I’ve sewn them back together. But I'm not as happy with it as I thought I would be. It’s just like an air mattress and it can’t go any harder than that.

We’ve heard so much about Sleep Number over the years. Now, we’ve gotten a little older and we felt that as long as we could adjust the hardness or the softness of the mattress, we’d try one. The sales professionals had been very knowledgeable. We asked them certain questions but they didn’t seem to hesitate too much. Afterwards, we had the base and mattress delivered and set up. The mattress has been wonderful. My husband and I really like it. We've got back problems and it has really helped. The overall experience has been very good and I’d recommend Sleep Number to friends and family.

We previously purchased a Sleep Number bed and were happy with it. Our daughter tried it out and she kicked us out of the room. She likes it also so she wanted another one as it was time to get her another bed. We bought the adjustable bed frame with the first one. My wife and I have back problems and we thought that the adjustable bed would be a good idea. Turned out that was a waste of money as it didn’t help either one of us unless we sleep perfectly flat, so the adjustable bed didn’t do as much good. It was a bigger outlay of money for the adjustable frame, not because there was anything wrong with the bed frame, it just didn’t work for us. Now we bought a couple set of sheets which are overpriced but that’s okay. All three of us are sleeping on the memory foam pillows and we like the Sleep Number pillows. So, as far as the pillows and the mattresses go, we couldn’t be happier.

I purchased this bed & it was delivered 3/10/17. The setup was suppose to take 2 hours and they were in and out in 20 mins & the setup was lopsided and the mattress "insides" wasn't even correct. It took 3 weeks for someone to come take the "insides" out and redo it and adjust the legs. I got a call from a customer service person named Tracy and she's been great. She refunded the delivery fee & agreed to return the sheets that ripped and replace with the imbalance pad & refund the SleepIQ because it wasn't compatible with my internet speed per the tech department. The cooling pad didn't feel cool to the touch so she ask me to take it to the store for comparison. I did and the store just contradicted everything she said yet they have no empowerment. They "couldn't" switch out the pad even though they agreed it too was defective.

We recently purchased our second Sleep Number bed, due to medical conditions that my wife and I have. We bought the bed on about May 28th, with delivery on June 24th. That date came and they re-scheduled the delivery date to July 8th. Got my confirmation call that they would deliver that day, then a few hours later I got an email that they now think that can deliver the bed on July 22nd. The first time they re-scheduled, they claimed it was due to part shortage. Ok... maybe they do have part delivery issues. Now, they claim it is due to freight issues. I have been delayed again, now because they have "freight" issues... really!!! It appears to me that someone got high enough up the food chain, and got my bed ahead of me. Repeat customer, and horrible customer service. Never... EVER AGAIN!!!

I have a really bad back, and bought a Sleep Number queen-sized bed with the dual control last year. The sales professional was very nice and the delivery team was excellent, fast and efficient. We have our own bed frame and used that and then they put their base and mattress on. We also got a mattress cover so that got us some 24-inch lounge pillows. We like and appreciate those, and we love the bed. It was a huge expenditure for us and it’s not going to heal my back but it’s done me a world of good. My husband and I discovered he likes a mushy bed and I like a nice, firm one. I can’t get out if I’m sunken in like on a bean bag, and I don’t want to have to pull myself out. But he can have his squishy mushy, and we’re all good. I would recommend it to anyone looking for a bed.

I was tired of my back hurting, so I purchased the highest, top queen size Sleep Number bed I could get at the time. I got the whole set and the sales reps were nice and easy to work with. The delivery people were a little early, very interactive and delicate with everything. They did a good job and it was awesome. I love the bed and I'd recommend it to anyone.

I've owned Sleep Number products since '99 and I regularly get brochures from them. I got the FlexFit base recently and the set came with an M-series topper and a couple of pillows. The sales guy was superb and fantastic. We had a book of coupons and he searched for the best deals for us. He was very much working for our interests and we had a great time.

I was shopping and the sales professional at Sleep Number was very patient. He was terrific. He put up with me frankly but he was very pleasant and did a great job. I was surprised that the products came on a bunch of boxes, especially I didn't know what's going to be delivered, and I thought it couldn't be good. I've had boxes delivered in the past but also, I didn't know that I was going to be the installer. That might have been one component that was not part of the explanation but it was fine. I'm mechanically-minded and I wanted to put it up so I did. The quality seems to be good this far and it's holding up so far so, it's been positive.

We have the delivery date of 6/29. We were NOT called 1-2 days before delivery for our delivery window. We were NOT called the day of to confirm that they were on their way. I had to call the morning of delivery (Thursday) and was given the delivery time window of 10am-2pm. As soon as I hung up the phone, the delivery men were ringing my doorbell. They took my old mattress out and set it on the wet and dirty street. After 30 minutes they realized they couldn’t set up the bed because they had 2 left-side bases. Everything else was right except the one base. They then loaded everything back on the truck and brought my wet and dirty mattress back into my bedroom. We were told we would receive a call that day from someone. We did not receive a phone call.

My wife had a hard time sleeping. I couldn't find a comfortable mattress and went through a whole lot of different mattresses trying to find a comfortable one. We saw the commercials about Sleep Number and then, we went to the store to check it out and ended up purchasing one. The sales reps were very helpful and thorough in explaining how things worked. They got us a unit we could test out with just the mattresses and it was quite an experience. Everything was good with the delivery and they assembled it in 30 minutes. Overall, the experience had been pleasant and satisfying. The quality is excellent and the cost is very reasonable. I purchased it mostly for my wife and it has absolutely helped her. I’ve also gotten several other people to buy a Sleep Number directly.

My parents have a Sleep Number and it was really fun. My mom used to let the air in and out to adjust it. I've had my Sleep Number C2 for a little over a year, and also got the memory foam topper, the gel, and two pillows. The salesman was really good, kind, helpful and very well informed. He told us the difference between a Maple mattress and the Sleep Number, and how we'd be getting way more for our money by going with Sleep Number. The delivery team was very friendly, too. They set up the bed and took the time to show me how to do it, in case I needed to move my bed anywhere and if I ever had to take the parts.

I bought Sleep Number for its ability to change firmness. It's very light too, so it's easy to put the fitted sheets in. Dealing with their sales rep was great and easy. He was very helpful and gave us a good summary of what features are and are not included in the different beds. I've had a Sleep Number for about 11 years and now already have two mattresses. It's good quality and we're happy with it. Whenever we'll be looking for a new mattress, we'll consider it again.

I had a buddy who had a Sleep Number bed. He said that it was the best they ever got and that I should get one because I don't sleep really, ever. He said that I will on this bed and he was right. It's the best bed I've ever bought, invested in and owned. I went in the store to look and they convinced me to buy. They were able to give me all these different deals and take a couple of grand off of the price. I love my Sleep Number bed. In fact, I've recommended them to multiple people already.

I am a handicapped elderly woman who lives alone. I purchased a queen size Sleep Number bed and I am greatly disappointed. I have had this bed for 2-1/2 years and the top is sagging, the bed top slides sideways off the bed as well as slides down off the bottom. There is nothing to hold the mattress in place. I called to complain and was told if I wanted it fixed it was going to cost me a lot of money. I already paid $5500 for this bed and you would think it would be of a better quality. I am on a fixed income and it took me a long time to validate the thought of buying it in the first place. I will be moving soon and I am not going to pay the movers to take this piece of crap on their truck. It will be going to the dump where it belongs. Next time it will be Craftmatic.

I have back problems and sciatica, and I thought that Sleep Number would help. The guy that sold it to me also has sciatica and it helped him so I was comfortable getting it. But then I thought that I got a lemon. I've had it for a year and I haven't noticed any changes. I got the adjustable one that comes up and down. I have the pillow-top thing too which is awful because when it sinks down, it stays down. It doesn’t fluff back up. However, the professionals were good and did what they supposed to do whenever they're here. The delivery people put it together for hours but I wasn't antsy about it. They showed me how to use the control and cleaned up the stuff that they left.

I figured that Sleep Number was a better bed than a regular conventional bed. I got one about a year ago and the delivery guys explained everything and put it all together really nice. The overall quality is pretty good but it needs a little bit more tweaking and it could have some updates on it. It's got the bumpers on each side and I got to get in in a certain way so they don't buckle. I got the one that splits on top and every once in a while, it shifts. It should have something more to keep it together a little bit more. They should give more time to try it out 'cause you're not spending a little bit of money. In addition, the package deal between the mattress and the bottom part of the bed that holds it all together was a little costly.

We’ve had a Sleep Number for many years and we liked it so, we bought another one. We already knew what we were looking for and the salesman let me lay on the bed and covered me up with a blanket which we talked about. I set up the first bed up myself before but this time, we had it home delivered because it was convenient. The delivery team was pretty nice. I love the quality of the bed so far and overall, it was a good experience with Sleep Number. I appreciate it.

Over the years I have bought products from Sleep Number. I have a mattress, base, pillows and bedding. My daughter and my son has a bed each. Those products have been really good. Their representative has been great and easy to deal with. The people are easy to talk to and have been more than accommodating with any of my problems. I have even been out of warranty and they helped me out with that. Sleep Number is a great company. I would do business again with them.

I researched and learned that with a Sleep Number bed, I could adjust it for my pain and be comfortable as I have arthritis. I talked to their sales reps and they were very nice and helpful. The delivery people were very efficient and clean. My other mattress was good but with my Sleep Number, I can adjust the air if I need it soft or if I need it harder for my pain and my back. I'm now having a good sleep. I love my bed. It's comfortable. Also, if the other person is snoring, I can adjust the bed for them, too. I've recommended them to others and I had somebody else buy Sleep Number. They spent $8,000 for their bed.

We weren't sleeping well and we were looking for something to help with that. We purchased a Sleep Number bed and we’ve had it for more than a year now. It’s a great bed and we love it and we have recommended it. Also, we had a very good experience with the sales people at Sleep Number. And the delivery was great, too.

We had a Tempur-Pedic that was horrible and we hated it and we personally gave it away to get rid of it. We had heard about the Sleep Number and it did the trick. It was my husband that it brought up. Before we married, he had seen the Sleep Number at the mall and a couple of people also recommended it to him. The sales representative at Sleep Number was great and in fact, we didn’t intend to buy that night but he so informative and we decided to go ahead and do it. Then we had a great experience when the delivery team set the bed up and they solved any questions we have.

I purchased the bed, the sheet, the keypad and the blanket from Sleep Number. The sales reps were all very nice and helpful, but I wasn't very impressed with the customer service. I called because I have an issue and I had to leave a message, but I never got a proper phone call. I spent that kind of money on the bed, but they couldn't get someone to call me back. That's not good service. I called back again and talked to someone finally who helped. Sleep Number is a bit pricey but it's a good quality bed.

Just purchased a Sleep Number bed. Great sales, knowledgeable about product, helped to make the right bed for us. Will be getting a very restful sleep from now on. Have purchased many mattress, in the past, this will be the last one we will have to buy.

We saw a Sleep Number at the Cobb Galleria. We were looking for a bed and we were interested. The sales associate said that we could try the bed for 100 days and we could also finance it. If we don't like it, we can return it. That's good. But it didn't work for us. We sleep very close together and the Sleep Number is not for people that sleep touching one another. And we also purchased the cooling pad and the protection pad for a few $100. It had a memory box that ate up a lot of our data on our internet. Because of how far out we live, data's important. So, we had to unplug that. We called to say that this just isn't for us, and the customer service reps told us we’ll have to pay the fee. We were charged the delivery fee to return the products. We got to try a bed for 90 days that we did not like and it cost us $700.

My sister had a Sleep Number and she loved it and I've had mine for almost a year now. We went into the store. My sales rep was great and we were really happy with her. She helped me so much. She told us how to figure out which number we needed to go by, her experiences and how it helped her back when she had a back ache. She walked us over and showed us what she had. We scheduled a home delivery and it went great. The delivery team was 2 hours early. They brought the mattress into the bedroom for us and then we set it up.

We got part of the Sleep Number given to us and we bought another one to match it. The sales professional did well and was able to answer all of my questions. I brought it home myself and put it together. We had a box spring already and we just put the mattress on an adjustable bed and got it all set up. We're still sleeping on it and so far, so good.

We went to the store in Wilmington, North Carolina and the reps were extremely nice. They were extremely helpful with any questions that we had. It was better than any other mattress place that we've been through before. We made a mistake and went from a California King to a Queen. I just told the reps that we'll get the queen and they weren't pushy. My husband said the delivery was really good. It was quick and easy. We got the limited edition ILE bed, two pillows and cooling sheets. And we really like it. Now we're gonna wind up going back in February to get a king size.

I am utterly frustrated with this company! I called early on Monday morning, June 26th to order a new pump for my bed because the plastic tube piece broke. I requested overnight shipping because it is the only bed I have and would have to sleep on the floor until I got the pump. The part did not get shipped until Friday! This is unbelievable to me that it takes 5 days and a half, because it didn't get to UPS until 6:30 pm, in this day and age, to put a part in the mail!

My mother had a Sleep Number bed. I ordered one online and got just the mattress and the bed. Then I had it delivered and it got here quickly. My daughter and I set it up ourselves. Everything was easy. I like the quality of my Sleep Number bed.

This is my first Sleep Number purchase and I got the whole smug including the frame, mattress and pump, but with no pillows. The sales reps and the delivery team did a very good job. Also, the quality is very good and we've slept better with it.

We needed a new bed and I was pregnant at that time. We bought the bed and the sheets from Sleep Number. We’ve been having it for a year and a half already. The sales professionals were very helpful and helped us to determine and decide which bed we wanted to go with. She also let us know the options that we had in the future if we decided to make enhancements to the bed that we purchased. I wasn’t there when the delivery team came because I was still in the hospital, but they dealt with my husband and they set it up quickly. My husband said that they did a great job placing it within the frame that we had and showed him something regarding it and we’ve not had any issues. I have recommended them.

We had a Sleep Number bed in our motor home. It was recommended to us by the manufacturer after the mattress in the one we bought was not working. Then, we bought another one when we moved back into our house because we liked it so much. We had a very good experience with the Victor Mill store and the people that we worked and dealt with were very pleasant and helpful. We were already familiar with the product. We have recommended it to our sister and she has already bought one.

I was told Sleep Number was a good bed. The sales rep was a courteous guy and the delivery team was on time, but they scuffed up my wall a little. I got the top of the line bed and each side can lift individually. However, I had continuous trouble with the bed and didn't like it. The gap between the two sides was too wide and it was uncomfortable. Plus, it wouldn't function half the time. I called a couple times and I was given some instructions to do. I did them, but the issue would come back. I finally got fed up with it, so I returned it. I told them to come get it. Sleep Number is a good company, but the bed had too many flaws in it and I didn't particularly like it. If they're going to send a bed out that costs almost $10,000, they should make sure that it's working properly and it's comfortable.

Bought bed from a store. Surprised that they do not stock and would have to wait 1-2 weeks for delivery. Purchase did not include frame, legs, and I have to pay for delivery and set it up myself, or pay more $$$! After 2 weeks, nothing. Customer service cannot tell me when it will ship. Why buy a bed that I cannot sleep on? CS agent didn't ask any questions just canceled and goodbye. Terrible experience. Go buy a bed from a store with free delivery, set up, and frame.

We were wowed with the technology. The product sold itself even though the salesman did an excellent job of working with us. Not once did I feel "sold to". Never did we think we would invest this much money into a mattress but we can't wait until our new house is built so that we can sleep in this new bed.

I've had a Sleep Number for 12 years, and I have bought my second one, which is the i8. It has a very good quality. Moreover, the sales rep I talked to was kind, professional, and helpful. It was a wonderful experience overall.

Doesn't even deserve 1 star. By far the worst mattress I have ever slept on. Since day one this C4 bed has been nothing but problems. Have called numerous times for someone to come and look at the bed, they say someone will be sent out. To find out they don't have certified technicians. 25 years warranty? Yea okay, like I said since day one nothing but problems and still have not replaced my mattress. Going on OVER 4 WEEKS to get the same replacement parts I already received for the same problem. Defective bed and they won't help me make it right. I would rather sleep on the floor than in this mattress. And they claim it will solve back problems... BS has only made my back problems 10 times worse.

We ordered our second Sleep Number bed on May the 17th. Long before we needed it for our new home. We gave our other bed away to family in anticipation of our new King bed. Well, 2 days before the delivery date (June 16th) we were called and told it would be July 13th. After a lot of phone calls I finally talked to a manager and she said she could get it there on the 28th of June. We said fine, didn't really have a option. Well guess what, 2 days before it was supposed to be here again, it's delayed again. This time it is a missing piece. I ordered this bed 6 weeks ago. They promise 2 weeks. Customer service acts like they don't care. There is nothing they can do. They can't keep up with demand. Well quit selling the things until you can deliver the ones that you have already sold and been paid for. We are canceling our order this evening and finding another option. Good Bye Sleep Number. You will never get our business again.

Hello, I just want to say we love our i10 Sleep Number bed. But the delivery and customer service is horrible. Wrong type of bed - non-split, more money after financed completed. Correct type, wrong size. We got king size - Not a California king. Correct bed and size 3 days off from work. Free sheets. Ordered bed frame, month away for delivery. No show. Called (on hold for 30mins) to check and found out it never got shipped out. No reason for not calling us or cancel notice. Request free pillows for wasting my day. Only more sheets. Spend a ton of money and wasted a lot of time. If it wasn't for my wife it would all go back. I have no idea how they got rated Sleep Number customer satisfaction award.

My husband and I have had a Sleep Number for 17 years and we have been very pleased with our purchase. We recently upgraded to a King i8 flex bed and very excited. But I must say, I am now very concerned with all the negative comments and our $10,000.00 purchase. I just pray not to get $10,000 worth of trash after 2 yrs. Quality or lack thereof can decline and I pray we have the same happy feelings with this new purchase. We ordered June 3rd but won't be receiving our product until July 14th, provided the date doesn't change.

Went to a Sleep Number store to inquiry about purchasing a new mattress. When I decided what Sleep Number I was gonna purchase I asked how soon can I get the product and was informed maybe within a week. However she couldn't tell me until the order was processed then after collecting all $3200.00 of my money upfront she informed me it'll be 2 weeks out. Since I placed the order on Saturday I was forced to waiting until till Monday. After complaining for 30 minutes over the phone I was given a $200.00 credit and promised a delivery of the June 28th.

My husband and I were having trouble deciding on the kind of bed to get as far as firmness. We decided to get a Sleep Number due to the fact that we could pick our own settings with it. We purchased the bed, adjustable base, pillows, pillow protectors, mattress protector and sheets. Their sales rep has great knowledge and has been very helpful when I called their store to order additional stuff. So far I’m loving the bed, though I would recommend people to get a rubber-like cover protector for the remote so that when they drop it, it won’t bust open.

We’ve bought two Sleep Number beds, one of which was purchased recently. Their sales professionals were very good and knowledgeable. They were easy to work with as well. We scheduled delivery for the beds and we had a good experience with their delivery team too. We’ve had our Sleep Number beds about a year and a half now and I’m very satisfied with them.

We purchased a Sleep Number bed because my husband has been experiencing tremendous back pain for almost a year. The purchase experience was wonderful, and customer service is great, however, we hate the bed. It is highly uncomfortable, no matter what the setting, and while I know it is fundamentally an air mattress, it is exactly like sleeping on an airbed. It is not comfortable. Sadly, we are out of our 100 day trial period and have been told we cannot return it. My husband's doctor has told him that this type of bed is not good for his back, and we need to change.

Sleep Number bed 7000 - The mattress has lost its shape and is becoming flat and misshapen within the first 2 years after purchase. My husband and I are no longer able to get a good night's sleep. I have purchased the black base along with the mattress as recommended so I am not sure why this is happening. I invested quite a lot of money in this bed and always keep the mattress cover I purchased from Sleep Number clean and on the bed. I also have Sleep Number sheets. This has not prevented the bed from deforming. I called several times and was told it was the air chambers. We checked them every time and even inflated them and plugged them closed with the part provided by Sleep Number. We moved the bed and discovered the bottom grey material under the chambers had ripped causing the sides to collapse and a deep chasm to form in the middle of the mattress.

On Memorial Day weekend of 2016 my husband and I bought a Sleep Number bed. At the time the salesperson told us that if we decided to return the bed we would receive whatever payments we made. We would have to pay for delivery and the setup of the bed and if returned we needed to pay for the removal of the bed. The cost of delivery was $179.99 and removal was $179.99. The mattress cover, costing $219.00, we purchased was not returnable.

I purchased an i10 360 bed on May 14 at one of their stores, was told that a bed that I consider overpriced would not be delivered until June 28, 6 weeks. Reluctantly I said okay, got a call June 22 at night to say delivery would be delayed until July 18, now 9 weeks from order date, they offed a $350 discount, it should have been $5000 for a nine week delivery. At this point I have no confidence that I will ever get my bed. This company does not deserve to be in business. Avoid at all costs. I should sue for breach of contract.

We ordered the i10 mattress after I spent 3 years talking my husband into spending that much money. Delivery has been scheduled, cancelled and rescheduled twice due to a "foam shortage". No one can tell me if this is related to the particular bed that we ordered or just all Sleep Number foam in general. I am most frustrated that we receive a confirmation call two days prior to delivery and then the day before we receive a call to cancel. You might want to stop making that confirmation call as there seems to be nothing to confirm.

I had conversations with other people that have a Sleep Number bed. I got a queen-size bed that I've had it for seven months now. Sleep Number's sales reps were awesome and they were great to work with. They answered all our questions, were polite, and knowledgeable. The delivery guys were also professional. My brother owns A Sleep Number and he said, "If you had to change your bed, you want your back to feel better, you got to buy one of these." I was skeptical. They were more expensive but I'm amazed. I had back pain before. But since we've had our Sleep Number bed I have not had one morning where I woke up with pain in my back. And my brother told me the same thing.

When I bought my bed the agent said it should be there in a couple weeks which was fine. At the time of payment the delivery date got pushed out a month till June 23 which was tolerable. Now I get a call this morning to reschedule delivery on July 12. This is totally unacceptable. It is ridiculous that it takes 7 weeks to get delivery of a item that you originally state can be delivered in a couple weeks.

When I ordered the bed and frame I was told we would receive the items in a week to 10 days. Not true, takes up to two months. Bed finally scheduled for delivery... Date arrives and no call to confirm delivery. Customer service says, "Oh you said you weren't sure it would fit so we didn't schedule it..." After arguing with the "customer service" rep that this was not the case, we learn they never scheduled delivery. Next date scheduled, same thing only to find out bed was ready, frame a month out.

The Sleep Number bed is almost a year old and this is our second one. Initially, we tried it in the store and it was comfortable. The gal that helped us this last time was terrific because she was very knowledgeable about all the different models. However, the delivery team was disappointing. They were very nice young men but they were very, very rushed and didn’t put it all together quite right. We talked to the store people about it and had to do some adjusting ourselves.

For the past week and change, I've been sleeping on the floor as I await my new mattress. I recently moved and sold my mattress before I moved in anticipation for the delivery of my mattress, which I was told would, was scheduled to ship at most within 7 days. Having called customer service multiple times since placing that order, I've been told in fact the shipping date is anywhere between 14-17 days due to issues in the manufacturing process - but I haven't gotten any firm assurances. So in addition to the time it would take for UPS to deliver the mattress, I'm looking at about a month before I see a mattress and get off the floor.

I ordered my bed on May 11, 2017. I was given a delivery date of 06/22/2017. I requested a delivery of before 12 pm or after 4:30 pm as I had a very important cardiologist appointment during the 11 to 3 window that I could not miss. I was assured by the sales personnel that the time I requested would not be a problem. When I received the text for delivery, after waiting 6 weeks for my bed, the delivery time was for the time I could not be available. I paid $10,000 for the bed and accessories and Sleep Number would not adjust the delivery time window. It is very bad customer service when a company cannot adjust a delivery time or give you another delivery date that is within a reasonable time frame. I cancelled the order and requested a refund.

My wife and I purchased an SP5 on June 4th and scheduled delivery for June 21. I've been getting text messages, phone calls and a slew of emails, as recent as yesterday, confirming and confirming our delivery. I flew home this morning, in the middle of a week-long vacation with my wife and daughter to be here for delivery tomorrow, only to receive a phone call at 3:30 pm today (the day before delivery), telling me there was a stock problem and my new delivery date was July 11th.

We ordered a Flextop King i7 360 Smart Bed on May 14, 2017. We have an older model Sleep Number bed currently, so we like the products. We were given a delivery date of June 24, 2017. It was a long wait, but we were excited about our new bed. The salesperson confirmed it and had us put it on our phone calendars. We received a call yesterday that our delivery date was never entered and they needed to reschedule it. The salesperson gave us several dates that wouldn't work for us. She was going to call and try to get another date that worked better. We never heard back from the salesperson, but received an email with a delivery date of July 29, 2017. We are extremely dissatisfied with having to wait another month for our new bed.

We had a good experience with Sleep Number. We initially purchased a Sleep Number bed to help us with back problems. We had that bed for 13 years and it was already old, and we wanted to get a better one. The first time we purchased from them, we got the whole set up and this last time we got an i8. The bed we had before did not have any padding on it, while the i8 has a little bit of padding on the top. The Sleep Number guys were very professional, efficient, and knowledgeable. The lady rep that we dealt with was great. She was very helpful and informative. Likewise, the delivery guys were very nice and everything was great with them. I love the Sleep Number bed that we got. It's really good and we would recommend it.

Beware if you need replacement parts! First off, I will say I love my bed. Have had it for 7 years. Digits on remote are unreadable so had to order a replacement. Can't order just the remote - had to order the whole pump assembly to get the remote. That was received. HOWEVER, also had to order a new topper. Ordered on May 18. Am being told Sleep Number has no idea when I may get this. Problem with manufacturer. Have no idea when they will get it or when it will be shipped. BUT they have charged my credit card so I have to pay my credit card bill on a product I have not yet received nor have any idea when I may get it. CS Rep: "There is nothing more we can do to expedite this order." Great service, right?

We loved our bed when we first got it but then after a few years the foam on the sides and in the middle wore out. I think it was about five years that we owned the bed. I called and I was told that for every year you own the bed they deduct off the warranty. It was going to cost around $700 with tax and shipping. I was so upset. My friend has a Sleep Number and had her bed longer than we did. She told me that she called and Sleep Number replaced the foam at no cost.

Entire atmosphere in store was professional and helpful. There was no high pressure, and individuals who helped me were thorough in their responses to all questions. They were confident in their knowledge of their product. They also were clear to let me know that they will always be there to help at any time in the future!

My husband has back problems and he seems to prefer Sleep Number. We used to have one before, but we switched to a Tempur-Pedic then we came back to the Sleep Number. The second time has probably been a couple of years now. The sales reps at Sleep Number were very helpful when they had us try out several beds and we came up with the one that we chose. It was a good experience. The delivery team was very pleasant, too. They were quick. They did their job and had it set up and showed us a few things.

We heard good things about Sleep Number so we bought it. We liked it and we have stayed with it. We have owned three Sleep Number beds over the last many years. We have two homes so, we have one at each home. Their sales reps have been very helpful. We purchased king-size mattresses and their quality was very good. The most recent one we purchased was delivered to our home and I set it up. With our first bed, we had issues with it because the sides were breaking down. Also, my wife has Parkinson’s and it’s difficult for her getting in and out of bed so we replaced the bed. We bought a newer one when we bought the second home and we’re much happier with the way the sides held up and how firm they were. Overall, Sleep Number delivers what they say so we’re all very satisfied with them. We have friends that bought one too.

We had an old Tempur-Pedic and we hated it. And then we tried a regular mattress so we can get comfortable and we had different types of mattresses we liked so I figured Sleep Number was the best option. It was delivered, we had assembled it, and since then we've had the base and mattress for a year. I'm glad we did it. However, the girl in the store wasn't helpful. We didn't decide that day that we were going to do it based on her effort. Maybe she wasn't that into it, but I didn't feel an overwhelming need to run into the store and buy a mattress. Also, it was hard to make sure that the pieces of the base were all aligned, and then to play around with it to make sure that the air tubes spreading the mattress was spread out the way it's supposed to be. But it wasn't that hard. Also, the boxes that all of the stuff came in were heavy.

This Sleep Number bed is the most comfortable bed that I have ever slept in during my whole lifetime. It has been the best investment that I have made. It is so comfortable, I hate to get out of bed, I just want to stay in bed all day. I am so happy with my purchase.

We realized that our Sleep Number bed pump (and remote on my side) was not working. I called and was given the opportunity to speak with a knowledgeable representative who seemed to genuinely care that we were happy and that our needs were met. We have LOVED our Sleep Number bed, have recommended the product glowingly and will also do so again since it was so easy to speak to a customer service representative and have our issue (the first issue in slightly over 10 years!!) resolved so quickly.

I was working overnight and my back was hurting, and the Sleep Number bed that my uncle gave me helped a lot with that. When I got a new Sleep Number bed, the lady at the store was great, knowledgeable and helpful. I asked some questions and she said there was a sale going on for the particular one that I got. I purchased a mattress and had it delivered, and the delivery team set it up for me then took the old mattress back. I'd recommend Sleep Number to anybody who's in bed all the time and got back problems. It's worth the money and I've had a great time with it.

We bought our Sleep Number bed in 2010. It has been a good mattress. It has developed a slow leak and does not pump up to maximum firmness. I called today for a technician to come out. I learned there ARE NO SERVICE TECHNICIANS! They told me that they could send out a person who installs their bed, but the installer IS NOT TRAINED to service the bed. The agent then told me that she could walk me through performing a service check and then I could order a part if needed. I could not believe a bed that requires a pump and hoses does not have a trained customer service team that I would gladly pay to come to my home. I am so glad that Sleep Number does not manufacture washers and dryers. I am sure this NO SERVICE approach saves the corporation a ton of money. However, I will certainly not be a repeat customer.

I have had a Sleep Number bed since 2005. I recently purchased a new mattress to upgrade and had a horrible experience. After receiving an email verifying my delivery date for the following day and taking down my existing bed and bed frame, I called to verify the delivery and was told it had been postponed nearly a month. It seems they had no intention of telling me (I found out they had changed the date twice) and could care less if the new delivery date was acceptable to me. I spoke to some type of manager since my case was escalated and was told they couldn't "locate" a mattress for me. How does a mattress company not have the ability to "locate" a mattress for a month??

I got a new bed, a mattress, two sets of sheets and mattress pads from Sleep Number because my side was leaning and wouldn’t stay pumped up. Their sales rep are full of baloney. They were doing a sales pitch on the sheets, which I find poorly made. I bought a queen-size sheets and the pillow cases aren’t big enough for their queen-sized pillows. I’d like to see better quality.

We bought a Sleep Number mattress since I like a firm bed while my husband likes a softer bed. I was impressed with the delivery team. The overall quality of the mattress is fine, though I'm not a huge fan of it.

I've had a Sleep Number bed in my home for six years. This is my second purchase because we had a queen bed but my husband wanted a king. The sales rep was very informative and the delivery team did a good job. The price of their bedding is very expensive. But we have the head that goes up and down so I can buy other sheets for the king bed because of the split.

We had a previous Sleep Number bed and wanted to upgrade to a king size bed. We purchased the mattress, the bed frame, and sheets and our experience with the store was just fine. Then, the delivery guys came and they were great. They took the old bed and then put in the new. It's a quality and comfortable mattress. We’re enjoying it just fine and I’d recommend it to a friend.

We needed a new bed and have seen the Sleep Number commercials so we bought the iLE mattress. My wife and I were very detail-oriented, so we went in the store not less than 20 times before we actually bought and the reps were professional and knowledgeable. Out of the 20 times we visited, there was only one time where we got someone who wasn’t as knowledgeable as the others. The overall quality of the bed has very high marks and we're actually looking at buying another one. Sleep Number has lived up to their commercials.

When I placed my order and then again on the confirmation email I was told it would ship in 5-7 days. After 10 days when I hadn't heard anything I contacted customer support and then was told, "Oh no, shipping takes 14 to 17 days." I have already paid the credit card bill and have nothing to show for it. Too much of a difference.

Our I-10 split King bed was comfortable at first but after 2 years, one side is lumpy (#85) and the other side is slipping off of the base repeatedly (#60), and is very uncomfortable. When I called, the first associate said it was out of warranty and could not help. After escalating to a supervisor, I got 2 different opinions from two helpful people. Bottom line was that it was recommended that we plump the top mattress which is foam and hard to plump, and either put hard foam under the side that is drifting off of the bed, or (second opinion) look in the base and see if struts are failing. To get a technician will cost $179 to help. Product failure after only two years is unacceptable. This product cost $10,000, and should not be failing after two years.

I had a water bed and it leaked, so I purchased the Sleep Number. It wasn’t a Sleep Number then though when I got them. They didn’t have the Sleep Number, just the Select Comfort. So I've been sleeping on Sleep Number since they’ve come out and I got three of the mattresses already. I own one king with the mattress and the base, and two queens with just the mattress. Me and my wife sleep on it fairly well and we're satisfied. I have no complaints whatsoever and I've recommended Sleep Number.

I would definitely recommend Sleep Number. Their sales representatives and delivery team were all great. I love the bed and being able to adjust it and raise the leg. I've had back issues and I know one night, I could not get comfortable until I put myself in the zero position which I like. However, I get very hot on the Sleep Number bed. I'll wake up sometimes at 3:00 or 4:00 because it’s hot. It's not a big deal in the winter, though. I was in their store at North Point Mall yesterday and talked to Sandy. She told me about getting the cooling pad, but then I needed to make sure that my sheets weren't high numbers. I’d probably buy a set of sheets once I can, but right now, it’s not in the budget because my sisters and I are renovating my mother's house in Alabama.

My pump on my Sleep Number bed (7000 California King) decided to stop working after a few years of use. The agent told me I was responsible for a $250 pump on a bed I paid THOUSANDS of dollars for. I have purchased 3 beds from this company, and apparently my business doesn't matter to them. Not only will I never buy another Sleep Number bed, but I will let everyone I know hear about the terrible customer service I have received as well.

We purchased our first mattress over 20 years ago. Right from the start our backaches were gone. Now in our 70's we are in need of a new one. We both have arthritic problems and looking forward to a new mattress. We are pretty active on our farm in MN, so a good night's sleep is important to us.

I’m a great fan of Rush Limbaugh and I’ve heard him talk about Sleep Number. I also saw the ads on TV and they look great so I went down the store, talked to the guys and they had a no interest deal so I bought it. But ever since I've gotten my Sleep Number, my back has been hurting. It's not a very comfortable mattress to me. I talked to their sales reps and they told me to adjust the number up and down. I found a number that's a little more comfortable but it's still not as comfortable as what I'm used to. Moreover, I can't adjust the number up or down further as either one makes it hurt more than it already does.

Mom of 9 kids, we escaped DV, worked 2-3 jobs at a time. Kids grown now, 19 grands 5 greats, director of non-profit S.W.A.N. loading and delivering donations every week. Sleep on an old mattress that leaves me in pain during my dreams. Help Me!

We’ve had Sleep Number for 16 years. The husband of a friend of ours is a rheumatologist. Way back, he said that having a Sleep Number was a good thing so we’ve had one ever since. We have personally purchased five beds. Our first was 15 years ago and we had that shipped and we put it together ourselves. Then we got another one for another house and one for our daughter. The second one was from a warehouse and we also put it together ourselves. Same for the single bed. Then we got a new one with vibration and then we just got another. These last two were mechanical and we had them home delivered. Then one of our children also got one and we shipped it to them.

We've been using Sleep Number for 20 years and in those years, we've had from them three mattresses. We've always been going to them every time. Then we decided it was time to purchase a new one because the other one is getting old. The delivery team brought the new mattress on time and the quality of the product has been fine. I'm very satisfied with it. Also, I gave to my granddaughter the one that we replaced when we bought this last one. She got married and she's sleeping on it. She loves the mattress too. I would recommend it.

Very satisfied with delivery people Jose and Nick. They were right on time and very courteous. Very helpful in setting up the bed and taking my old mattress and frame. I would highly recommend them to any home. Jose explained the remote control to me. It took them just about one hour to set up the bed and now I am enjoying a good nights sleep every night.

I love my Sleep Number. I tried one out for myself in the store and bought my first one. I got everything such as the base, comforter, pillows, and sheets. I've had my Sleep Number for six months now. They've got great customer service. I set up the bed myself and it was pretty easy. It was a great experience overall.

In December 2016 I purchased a Sleep Number bed along with linens which were very expensive. While the bed is OK, we immediately had a problem with the linens and when taken back to the local store they said we had to get replacement from customer service. We were told they would ship within 5 days from May 27. And when not received, customer service was called on June 7 and we were told they were never shipped but would be that day and we would have by Saturday.

This has been the best purchase we have ever made! We purchased from the Stone Creek Store from John and Ben and they were fantastic. The delivery guys were awesome, they were polite and personable. They knew exactly what they were doing. Very professional! I just can't say enough about the people and product. I will be telling everyone I know they need to get a Sleep Number bed. Thank you so much Sleep Number!

Having been a customer for over 15 years, shocked at how this company has declined. I ordered a new bed and was first told it would take two weeks for delivery, now it's another two weeks. A month for a bed? This was the first sign of how flawed the company is. Next, they force you to pay for them to set it up. I've set up earlier models many times, but these greedy folks want more money now by gouging you for a required setup. Really disappointed in the decline of this company. I'm now trying to cancel the order. I ordered a Casper for another room, and the service and quality was excellent. Sad that is no longer is the case with Sleep Number.

I can't even tell you how frustrated I am with this purchase. I was told that I should buy it before the Memorial Day rush to beat all the deliveries because it will be busy. They scheduled a delivery date at the time of purchase and I did it 6/13 because I had to request for a day off from work ahead of time. Next thing you know, after I get off work Friday, I get a call saying it won't be delivered. I wasted taking a whole day off when I could be working and making money.

We had a Tempur-Pedic and thought we'd try something different because our Tempur-Pedic was getting too hard and I was having shoulder pain. Sleep Number is a good bed and we've been happy with it. I don't have shoulder pain anymore since using it. The service guys and the people at the store were very nice and that's important to us. Also, we've had our share of delivery people. Some of them were good and some were not. But Sleep Number's guys were terrific and the men that installed the bed were knowledgeable and nice people. The bed costs a lot of money but we're sleeping all right and we can afford it so it's fine. We have recommended other people get it.

I had a Sleep Number for about 15 years and recently bought a Sleep Number for our 91 year-old mother to make her more comfortable with her arthritis. And it's working out well. There was a guy and a girl that worked at the store in Atlanta and they were both very nice and helpful. Their delivery team was quick in and out. They were very efficient and polite. We moved during the time that we had our Sleep Number and a piece was broken by the people that moved us. Sleep Number replaced it immediately with no charge. They also replaced the thick foam topper on our mattress with a lot less price than buying a whole new bed. I've been very pleased to refer family and friends to Sleep Number and would definitely buy another one myself should I ever need to replace mine.

After agreeing to a trial period, my wife and I decided that this wasn't for us after less than 1 week. I called to return and I was told that only the mattress can be returned. The motorised frame was not able to be returned and is going to cost me a little over $2700 plus a shipping cost of $129 for them to pick up the mattress or $29 per UPS SHIPPING LABEL (it takes 5) and I have to buy the boxes (in case you don't want to do math today that is over $150 and you still have to take it to the UPS store. Now we are stuck paying for a frame I will never use and can't sell. Let's face it. Who is going to pay the full cost... I was never told about the frame requirement, only that if I did not like it we could return it. When the installers were here I was told again I could return my Sleep Number if it wasn't for us... A CLASS ACTION SHOULD BE FILED!!!

My purchase experience with the Sleep Number bed was one of the best I've had in many years. The salesperson at the store was so patient in dealing with a hard of hearing old man and made sure I understood everything so that I purchased the right bed for me. The bed was delivered right on time by 2 friendly young men and assembled very quickly. They left me very comfortable in knowing how to work my bed. Overall a 10 experience.

Love their sales associates and technicians. They both will answer you any questions you have regarding your new bed. And they're all friendly make you feel comfortable if you have any questions. Great experience with home delivery. They will give you a phone call a day before the delivery and on the date. Technicians work at a fast pace. They're in and out of your home. Overall great experience at my QC4 matress purchase and home delivery.

Go Somewhere else. I went to the store and got reassured I could have my bed in 2 weeks no more. I got a call this morning from the tech that they would be here and call before they arrived. I call work to say I had to stay home and had someone take my bed. Now I have nowhere to sleep! I get a call 1 hour before my delivery time ends saying they need to reschedule at least 2 weeks out. All I was offered was to refund the delivery fee, which I think it is terrible to charge in the first place, on a bed that costs thousands of dollars! I could get better service at a Discount Depot. I absolutely regret my decision!

I've had previous purchases with Sleep Number and have had their products for six years. I had a p6 in one residence and I’m pleased with the quality of the model. I was convinced to buy the p5 when it was on a special as I was told it would be just like a p6. However, that was not the case and I purchased a p6 to replace it. My only disappointment is that I feel like I was misled with the p5 and ended up buying two beds instead of one. Other than that, Sleep Number is a great product and they have good customer service. I'd definitely recommend it to a lot of people.

We've had our king size Sleep Number for over a year. My wife doesn't like it and it doesn't help me with the back surgery that I had. We also don’t like the second bedding that we bought. They've limited their colors to about nothing anymore and they didn’t have our color that we would have liked to have. Their comforters need to be a little bit bigger ‘cause it barely meets from one end of the bed to the other. And then I go online and the sleep number is always wrong. They said my Sleep Number should be one thing. I put it at that and a couple of days later, they said my Sleep Number should be another thing. It’s totally confusing. Overall, we're not happy and my wife said it was a waste of money for us to do this.

So my husband and I were very excited to be getting a new bed. We visited our local Sleep Number store where the associate was absolutely fantastic. We were told if we were to order it would take 2 weeks to receive our new bed. We wanted to think about it and do a little more research. Later on we were chatting with an agent online asking a few more questions. The agent stated to us if we were to place our order through the chat feature our order would process 24 hours faster than doing it online or in a store, but we would receive our bed in two weeks. A few days before our 2 week timeframe I reached out again to someone in chat to kind of get a timeframe on shipping since we had still not received notice our bed had shipped. This agent told me again within 2 weeks from our order date (which was 2 days away) and so it would ship early this week and we would have it in 2-3 days of shipping.

I had a memory foam bed before and it was comfortable, but it could get too hot. So I gave that one to my son and he had gotten rid of it. Then he bought the Sleep Number for himself and he liked it. I've been reading up on Sleep Number and I talked to some people who said they were absolutely wonderful. Also, the commercials talked about how wonderful they are so I decided to try it. Their store was clean and on the first time that I came in, I tried to get credit and they didn’t approve me, but the salesperson that took me through the process showed us how to get our number. He was very professional and did a good job on the demonstration. So I spent $3,000 for a brand new box spring and a regular mattress. Then they mailed it to me, and I unboxed it and put it together myself, which was fairly easy. I was so excited, but the bed has not lived up to the claim they made. I'd rather not sleep on it.

I got a king size Sleep Number bed and it's comfortable. Sleep Number is definitely the best. Their sales professionals have been really good. One thing I really appreciated was if we get discount coupons in the mail, they have them on file just in case. So whenever we wanna purchase sheets or anything like that and it's 20% off, they already have that on file which helps out. I don't have to be like, "I don't have my little 2x2 coupon."

We purchased multiple times from Sleep Number but the last thing we got was a pillow. It's a great product and I love the quality. It's comfortable and sleep-changing. They also have great customer service and the sales reps were very helpful. We went in, they answered questions and gave us details. I refer everybody to Sleep Number. They're awesome.

We have had a Sleep Number bed for 12 years now and needed a new one so we purchased from them again. Their sales reps were very knowledgeable. The bed got delivered within 2 weeks and the quality of the bed is very good.

We needed a bed and we bought from Sleep Number based on recommendations from friends. We got a mattress, a couple of pillows, and we went back for another pillow and also got the mattress protector. The salespeople were all good. They answered all our questions and got us in and out on one of the purchases since we had kids with us. It was the same thing with the delivery team. They were in and out, set up in no time, and showed us what to do. It's been close to a year now since our purchase and all is well. The quality of the products we got was good. The cost is a little high but you get what you pay for. Overall, our experience with Sleep Number was wonderful. We’ve recommended them to a friend and she has already purchased.

Sleep Number was recommended to us by our friends and family so we purchased Sleep Number's mattress and base. My wife had a very good experience talking to their sales professionals and looking at the product in the showroom. She then brought me along later for a second viewing and we purchased from there. It's better than any other mattress store that we've gone to. The sales people were very knowledgeable and there was no pressure to buy. It was a wonderful experience. And I definitely like the measurement tool that they had where you could see your pressure points and do your perfect setting.

I have had this bed for only two years and a chamber went out and I spent more money on it. The bed has always had a dip in the middle of it. You have to call customer service and get extra parts even though they already know this from so many complaints. It seems like they would just send these parts at the time of installation. The CS department doesn't know how to answer questions nor do they care. I had asked the one rep about the dip. He said because we have two different number. So I called and it was a common problem. The bed has actually caused me neck and back issues. My wife hates it. The warranty on a bed this expensive is only two years! You can buy 3-4 mattresses for that which I would recommend. Customer service will put you on hold for 15 plus minutes so be ready for that.

The customer service at Sleep Number SUCKS. I spent a ton of money on my bed and I just ordered a set of sheets. I placed my order and when I got the box today, I got two pillows and a mattress cover. THEY SENT THE WRONG STUFF. Customer service then tells me that I HAVE TO TAKE MY TIME to take the return box to UPS for return shipping. THIS WAS NOT MY MISTAKE, but THEIRS. They wouldn't arrange for UPS to pick up the box. The box is huge and won't even fit in my car. I will never buy anything else there and would never recommend them to anyone!!! If I could give them 0- stars I would.

WARNING: I purchased a Sleep Number bed for over 6k dollars. "Their policy" is after 100 days you can not return bed. I am at 160 days and this bed is horrific. We wake up in back pain every day, so I decided to call and they will not do anything for me. Meanwhile, we spent over 6k and can't get our money back. Worse nights sleep ever... We gave it a chance and now can't even get a refund. WORSE company ever.

I had a great experience with my new Sleep Number bed. It is my second one and I love the way they sleep. They help with my back problems. There was an issue because when delivered, it had a leak in one of the air bags. A new one was overnighted, I put it in and all has been great since.

We were in need of a comfortable bed and we liked Sleep Number's adjustability. The customer service at the store was good and I would give them compliments. We got the mattress and base so that it adjusted the head. I like it and it works well. We've had it for over a year, but my wife feels a tilt on her side of it and my back's sore every morning. Their sales team added one layer of cushion to it and we thought that would help. But I don't know whether everything has just been compressed and it's just me sleeping on hard air tubes.

I needed a new bed. I looked on the Sleep Number website and pretty much knew what I wanted when I went in. I got their mattress and the delivery crew came in and set it up. The mattress has excellent quality and it's way better than my old mattress. It's been a good experience and I've made recommendations of the Sleep Number to other people.

One side of our 4000 dollar bed is not holding air. I've inquired into support to handling this issue and it's up to the customer to troubleshoot what the problem might be. To get support from manufacturer has a starting cost of over $200 more than an electrician or plumber. That amazes me! Of course this info was never passed on to the customer at time of sale. I think that was a major issue not passed on to the customer at purchase. You are required to fix their product. Not acceptable.

I had a Sleep Number before and it was three years old. When I moved out and I wanted a different style, I bought my second Sleep Number and I got the mattress, base, pillows, and bedding. The sales reps were all very professional and I’ve always dealt with one person here in Baton Rouge who has always taken very good care of me. Sleep Number also did home delivery. The team was very professional and knowledgeable. They set my bed up and they hooked it up to the internet so I can do the Sleep Number on my phone. I’ve not had any real problem with my purchases and I've enjoyed them. The Sleep Number is a very comfortable bed. I travel a lot and it is one of the things that I enjoy about being home, being able to sleep in my own bed. I have also had four people buy a Sleep Number bed based on my recommendation.

We needed a mattress and my wife wanted the Sleep Number. We got an IQ 10 bed, sheet and pillows. Ours have the legs on it and then we bought a bed frame that goes around it. Their sales lady was friendly, knowledgeable and good. But the people that came out and delivered it, I didn't think an awful lot of that service. I called back raising Cain. I paid over $10,000 and it had two different style legs. They sent me out all new legs and I swapped it out to where they matched because that kind of stuff bothers me. We've had the bed close to a year and we don't do anything exciting on my bed but one of the sheets tore last night, between my knee and foot area. I was surprised that that sheet fell apart. So I got to buy sheets to fit this bed. But other than that, it's been okay. It's a quality, adjustable mattress.

We are completely satisfied with everything from start to finish. The salesperson started us off and was wonderful. We were kept informed by email on the status of purchase. The 2 delivery guys were very nice and explained it all. They were in and out, a great job!

Let me make this very clear, I've had at least one mattress to die for, so I know what a good mattress is. However, I purchased a Sleep Number bed for our new bed because the advertising had me convinced I would get the best sleep ever. The advertising is wrong. Neither my husband or I could find our Sleep Number to this day after 3 years. I wanted so much to send it back before the trial ended, but my husband didn't want to offend the salesperson who was also a friend. I tried a bunkie board, mattress accessories for extra comfort as well as many phone calls to customer service with no relief. I have had the worse back pain ever since. I just can't take it anymore and feel I was manipulatively deceived by the advertising and I'm ready to take it to the dump. I believe my husband was right when he called it a glorified air mattress.

We were in the market for a new mattress. We went into Consumer Reports and we saw that the Sleep Number mattress had good reviews and so we purchased it. We also bought pillows and a mattress cover which needed to be replaced because we didn't follow directions so it shrunk. The people at Sleep Number were knowledgeable. They were nice and answered questions. The delivery people came, set the mattress up and it was fine. They were very quick, thorough and did their job. We've had these products over a year now and the quality is good.

We recently bought the Sleep Number i8. We went with a home delivery for the mattress and everything was fine. We've had Sleep Numbers for 15 years and we love them. When we go out of town, we can't wait to get back home. We can't sleep on any other beds and we'll always have one. We've given one to our daughter and we have one in the front room. We always recommend Sleep Number.

We love these beds. Started in 2002 with a 5000 Select Comfort Eastern King. When we moved in 2007, we put the 5000 in our guest room, and upgraded to the 9000. Spending time with our children for a week at a time, couldn't take their "extra worn out" beds, so purchased beds for visiting. When we aren't visiting, the kids moved the beds into their bedrooms! One of our sons purchased the new Sleep IQ. We also purchased a twin and had a Murphy bed made to fit! We're a Sleep Number family!

If you're looking to buy a Sleep Number be prepared for them to give you every excuse as to why they cannot keep their scheduled delivery date. It happened to me and my now 10-weeks pregnant wife 3 times. That's 3 times I moved our King size memory foam mattress to the hallway to make it easier on them, only to have to move it back. Every time I called there was a different excuse. Always their fault of course, but no offer to help in any way, shape or form. This is not customer service. In no way did they help us.

We used to recommend this to many people but after our last experience we will never do that again. The company is quick to take your money but doesn't care if they ship your bed. I called the local store and the girl I spoke to was checking and then asked she could put me hold. I said sure - guess what - she forgot to push the hold button so I could hear the conversation she had with the manager. If you put someone on hold be sure you push the button. Now I am really angry. I called the company directly - got the normal runaround. Customer service is terrible. We have had 4 of these beds - paid for 3 and one came in an RV that we had. This is the last bed I will ever purchase from this company. Purchased in Illinois.

Love the bed. Mine is about 9 years old now. King size. Still awesome but the remote stopped working. Going thru hell trying to get a replacement. I don't need a whole new pump. You guys really need to come out with a universal remote that would work for all wireless models. This is just crazy. I can't adjust the bed without it.

I had a very old mattress that was hurting my back and I originally went into the Sleep Number store to actually get my mom a mattress but she didn’t like the one that I was trying to get her so I got one instead. When I bought the mattress, the sale rep helped me and my mom decide. I got a C2 mattress and the box spring that came with it and then I later got some sheets and pillows. When it was delivered, the boxes were easy enough to carry to my room and it’s easy to set up. The pillows support my head more and the sheets are nice and soft. It's the best night’s sleep I got in a long time.

We've had Sleep Number for fifteen years and this is the second one we bought. Everything was fine with the sales reps and we got the California king-sized bed. The delivery team did fine too. They brought the bed in and set it up. I've had several back operations and the bed works really well for me. We're satisfied with everything they've done with the products and we've recommended it to lots of people.

Total Protection Mattress Pad - The person who uses this bed accidentally wet the bed in his sleep. All the moisture seeped through to the mattress. Because the problem was taken care of promptly, there was no stain to the mattress. The warranty only covers stains to the mattress. THIS PRODUCT IS NOT WATERPROOF and should not be sold as such. This is fraudulent labeling.

Beware all women. Went into the store and purchase a bed. Have yet to be contacted by the salesperson so I can choose my delivery. When I received email I notice it is in my husband's name. Financing is in my name. I used my debit card to pay the rest of the bed but the bed is in his name. I call customer support and they said there's nothing they can do about this. Why? I thought this was a progress company. Did not realize only a man is allowed to OWN things.

I was looking to have a better sleep so I bought a Sleep Number Mattress and I've had it for 11 months now. Their sales rep was very personable. We spoke to her a year before and then when we found the mattress, we went back and bought it. The delivery team was good and I have no complaints. The quality of the product was great, the craftsmanship is top notch and their warranty time can't be beaten. I did recommend them to my in-laws and they bought one. It's incredible and outstanding.

We have a Sleep Number that was about 17 years old and we're replacing it so we bought another one from them. We upgraded and got the frame so that the head and the feet could lift. We also purchased a mattress, sheets, and pillows. The sales reps were very responsive and the delivery team was great. The cost is exorbitant but the quality is great. I like the snore position where the head is elevated just a little bit. I can get loud sometimes so my husband raises me. Occasionally, I'll elevate the lower part of the bed just a little. I love those features.

I was very satisfied with my total experience with the service I received. The Rep was professional in his manner of handling my needs and courteous as well. I will look forward to dealing with Sleep Number with any problem I may have which I hope may never have the need. I have had my Bed for 14 years and this is the best bed I have ever had. Thank you "Sleep Number" for a great night's sleep every night.

I made my purchase about 10 years ago under a different name and different address. However the bed is still the best investment I have ever made. I will never go back to a plain mattress. Best nights sleep ever. This is a great bed for people suffering from body aches or Fibromyalgia like myself.

My 87 year old dad, a veteran and extreme arthritis sufferer purchased a Sleep Number bed that has not worked since they delivered it. He wanted my mom who died from Alzheimer's a year ago to have the most comfortable resting spot since she was bedridden. The store salesperson on Federal Highway in Fort Lauderdale did a bait and switch with what he laid on a perfect hard side for himself and has a bed Tharp. Had to have service reps come and look at with ridiculous options and a pixie of foam a supervisor sent to him which made him roll to the middle of the bed.

Ian our sales person/manager was extremely helpful, professional, and courteous. He took the time to answer all our questions and explain the different products and make recommendations based on our needs and wants. He is an attribute to your company. The only complaint I have, is having to wait a week and a half to have my bed delivered.

My husband has back problems so I bought a bed from Sleep Number. The sales professionals in the store were great but it's very hard to get somebody on the phone at customer service. After you buy something, that’s not the salespeople's problem anymore. But the delivery team was great. They only brought one remote though and I informed them that we were told it'd have two. The guy had one in his truck and gave it to me. However, I came back and bought a subsequent mattress pad because the bed sleeps hot. And I can't seem to get it cooled off unless I spend another $500 buying a cooling gel pad. We've really considered selling it because of that reason. My experience with them started off great but it hasn’t ended up very well. It went downhill after the fail.

Thanks for a delightful shopping experience. Our sales associate, Scott, was very personable and knowledgeable. He greeted us at the door and walked us through our purchase step-by-step (or more accurately, number by number). He made sure we understood the differences in the mattresses and answered all of our questions. He made us feel relaxed and comfortable.

I purchased an i10 which I have been sleeping on since May 2. I think it’s a very comfortable bed however, sleep’s too hot for me. After talking to online customer service have decided to exchange for a p6. Hoping it works out better. So far customer service is good. Does cost 179.99 to return.

When our bed was delivered we were told that moving service (free breakdown and set up) was included with the price. When it came time to move, we were informed that was not true. The company did nothing to resolve this situation. I was also told that new remotes that were up to date would be sent shortly and this was relayed as wrong information as well. For 8000$ we received an airbed with foam bumpers and a cloth casing. Oh and a wonderful adjustable base (the only saving grace however forgo the massage feature because it is so loud that any chance at relaxing is nil). This is the worst purchase we ever made and wish I would've corrected it within the time however with being out of the country more than in I missed the cut off date. Oh well, I just hope this helps others make a better decision.