Sleep Number Reviews

I tried some Sleep Number beds at the store because I didn’t like the mattress I was sleeping on. I found the Sleep Numbers to be comfortable so I bought one. The lady that sold it to me was very nice and the men that came to deliver it were very helpful, fast and didn’t put me out. I was very happy about it. I just went with the mattress because I did not want to get rid of my bed. It's a bit larger than the twin, had drawers on both sides and the Sleep Number just latched in there nicely.

I’ve had a Sleep Number for probably 20 years and it was purchased for my mother. Then I purchased a king-sized bed and bedding. I did all the bells and whistles with the massager plus the changing of the bed. The sales reps were great and the delivery team was very knowledgeable. It was an excellent experience and I love the overall quality of the products I've purchased.

I have a really bad back so I thought that I needed a new mattress. The sales professionals at Sleep Number were good and the lady gave me some demonstrations on the other beds so it was really good. She really convinced me that it’s what I wanted to try and the delivery team was great. Also, the bed has been pretty good but it's getting rounded. None of us sit on the edge of the bed very often to get in and out because I don't want the side to fall down but it's getting like somebody has sat on the side a whole lot. But being able to adjust the bed helps a lot with the fusions in my neck and lower back.

I got a Sleep Number hoping that I would sleep better. We’ve had the bed for about six months now and I like that it reclines. It has very good quality overall and I like it.

I’ve had Sleep Number for 7 years. This was my second purchase (bed and frame) and I liked the bed that I had before this. I did an upgrade and I got more because I have the lowest level to start out with and I’m quite happy with it. With my most recent purchase, Brandy was the sales representative who assisted us and she was charming. She was fun and very knowledgeable. I had my daughter with me and we had a good time. The delivery team was also okay. They came and did their job. Overall, I would tell anybody that Sleep Number would be the bed to get.

My husband and I purchased a 360 bed which was delivered last week. 2 major problems occurred. After sleeping restlessly on it one night I was nauseous the entire next day from the horrible plastic, petroleum industrial smell the mattress emitted. This is an odor that will not go away over time, and even if it did, the time spent on it would be unbearable. The second biggest problem was when my 6'2" husband adjusted his side of the head of the bed upright, his feet hung over the bed. Many other more minor complaints, such as the motor for everything is quite loud, the bed is hard to make, oh and forget using a bed skirt. The guys that delivered our bed told me they'd have to cut my new silk bed skirt because once it was on it would remain.

The salespeople were very nice, professional and informative. We went to the store and they had a demonstration. They went through all the steps and when you lay on the bed, you can see the simulation on the TV of how your back and your body is being supported or not supported so that was very impressive. We got the Sleep Number mattress and the box spring. However, I think the bed at the demonstration was a king, but we bought a queen and I don't feel you get the benefit of his side and her side in the queen because you're too close.

The woman at the Sleep Number store when I purchased the first bed was great. She explained a lot of stuff to me and that really made me buy the first time. I bought three Sleep Number beds. At first I bought a queen which had a recliner thing and another for a friend of mine. Then I bought a king and gave the queen I first bought to my roommate. I’m using the king now and it’s beautiful. It's adjustable and it maintains the firmness of whatever setting I have. I never had a problem with it deflating. It's just so comfortable and I wake up refreshed in the morning. I love my bed and there’s no negative involved even on the delivery and the support. The only thing is it's too expensive and I wish they'd knock the price down a bit especially on the accessories. But it is what it is and you pay for quality.

My family purchased from Sleep Number and they were telling me how nice and comfortable their products were. When I purchased the mattress, the sales reps took me to a few different models of mattresses. We pressed it on and then they got a Sleep Number. We went to three or four different models and adjusted the number and found the one that was the most comfortable for me. I’m 100% sold on the Sleep Number mattress. I sleep a lot better now and based on how my body feels, I can always up or down the pressure. So if I’m feeling I need it firmer, I can do that. My old mattress couldn’t do that so, it’s a benefit.

I had a problem with my back, so I got a Sleep Number and I've had it for about two years. I had it delivered and everything was set up. My wife really loves it and keeping her happy is all that matters.

I had the bed, a couple of pillows, cooling pad and pillow case covers that I bought from Sleep Number delivered to our home and it was an excellent experience. They were great and the sales professional was good. But we weren’t thrilled with the cooling pad as it does not cool and the only reason you'd purchase it would be for comfort. The pillow case covers are cooling covers too and it’s the same thing. We wouldn't do that again. We'd just buy something at the store instead of spending the money for that. The SleepIQ technology was also not necessary and it was a couple of extra hundred dollars. But we're very happy with the bed and we would definitely buy another one. We’ve also referred a couple of people since we bought ours.

We needed a new bed and we've heard good things about Sleep Number. I like my bed firm and my husband likes his soft, so we thought that the Sleep Number would be the way to go. We bought two of them and we also bought sheets, pillowcases, four pillows, and a whole bunch of stuff. We got the beds last year and I like them. But my husband does not laud them. He doesn't like that there's a gap between the two sides and they keep moving and pull apart easily. We wish we got the complete split down the middle which would have let the sides stay together better. Other than that, our overall experience with Sleep Number has been pretty good.

We have a Sleep Number and we love the comfort of it. It was an excellent experience.

We bought the Sleep Number 8 Series last March 2016 and the sales professionals at Sleep Number were good. We were having some issues with comfortability and so we called the customer service people and they immediately sent out a kit that you put inside the mattress to make it better. The whole experience is phenomenal. They’re great people to work with.

In our excitement we did not read everything before signing and buying P6 bed. They will not return all your money in case you do not like the bed within 30 days. Bed had strong chemical smell and rubbery odor. When the head side is raised the bed bunches up. It is not risk free and we got less than half the funds back on returning.

Terrible. We purchased a Sleep Number bed and a set of sheet and pillows King size. I had to return the pillowcases and was given 2 as a replacement for holes on the pillowcases. Now I have holes on the sheet set. So very disappointed because they were SO Expensive.

We purchased the i8 bed with the adjustable motorized bed frame. The sales person assured us that there was a no risk return policy should we not be happy. What the sales person neglected to tell us was that the return policy was for the mattresses only, not the $2,500 frame. We never felt comfortable in the bed and called to return. They will not take back the frame, so we are stuck with a $2,500 frame and the shipping cost to return the junk.

I am still getting used to the adjustments of the bed but I am loving the comfort. I love the cool feel of the bed and pillow because I do not like being hot while I sleep. I am less achy in the morning as well which makes my day so much better.

I hurt my back a couple of years ago. I prefer a softer bed, while my fiancée prefers a firmer bed. Being two people who got to share a bed and having the option of changing firmness on either side was definitely Sleep Number's big selling point. I bought a king size, along with a non-adjustable base and a stain cover and I'm happy with the quality. Their sales rep was a really cool guy. He's the manager and he's knowledgeable. He helped us figure out each of our Sleep Numbers and then ran us through all the different models. We went there to get information on the bed and we ended up buying one that day, so he did a good job and we had a good time.

I've had both of my knees and both of my hips replaced. When I asked the orthopedic surgeons what kind of mattress I should get to sleep on, they said that it doesn't matter. But it really does because I needed a soft adjustable mattress. I had the inner spring then the foam but only the Sleep Number mattress was wonderful and I can adjust to not create pressure on my hips. So, more orthopedists should recommend it. I bought a simple twin mattress a couple of years ago. I called the store, told them what I wanted and I had it sent right out. It's quick. Then it came in a box and I love the quality of the product. I'm rehabilitating my house in the spring and when I get ready for furniture, I'm gonna buy a bigger Sleep Number for my bedroom. It's been a very good experience.

I have owned a Sleep Number for 11 years. I bought two of them, one is adjustable at the feet and the head while the other one is not. For one of the beds, I got the base, the mattress and pads. For the other one, I just got the mattress and the pads. The sales professionals were awesome, really good and super knowledgeable. The delivery guys were also great and spectacular. They were on time and what they did couldn't have been any better. It's been a really overall good experience and the beds are highly comfortable.

This was my first Sleep Number purchase and I’ve had it in my home for about a year now. I was unhappy with the past mattresses I've had, so I thought I'd try something different. I got the Sleep Number mattress and the control that makes the head go up and down. I could also lower and raise the head and feet portions. I had it delivered and the team was fine. Since they put it in, my husband called the reps once. He was having a problem and they helped. I like the overall quality of the product and I have the mattress softer now than I had before. The only thing I don't like is when I put the head up, sometimes I get a kink in the back.

I wanted to get a better sleep and I bought the mattress and the foundation from Sleep Number several years ago. The salespeople helped me with a lot of stuff so it was a good experience. I had it delivered and they had a promotion to set it up so I took it. The delivery team was great and they came at the exact time that they were supposed to. The overall quality of the bed is good and it was a good decision to buy it.

Originally, we bought a Sleep Number bed back in 2005 because I was having back problems. But the bed's chambers had sprung a leak on both sides, so we had to do a replacement. In our experience with Sleep Number recently, the sales reps were great every time I called and talked with them. I set up our new Sleep Number bed myself and it was very easy to put together. In the beginning, we moved around a lot and sometimes the plastic components broke, and Sleep Number mailed the components to us for free. I absolutely love our new Sleep Number bed and I wouldn’t sleep on anything else.

I bought a mattress, a base or a complete bed with Sleep Number and it was expensive once you choose the whole thing. But the sales professionals were very informative so I had a good experience. They were good people. And the quality of the product is fine, I like it and I sleep well.

Our backs were hurting and we thought we'd give Sleep Number a try since our regular mattress was not working. The salesman looked through all the other ones they had to find our number. He was great and we had a good experience. Then, the delivery guys set our purchase all up and took out the old bed. We got the king and its sides don't go up independently. We've had it for a year and a half and we're very happy with our bed.

My fiancée sleeps on a different, softer bed than I do. So, being able to switch the two individual sides is important. I got a queen-sized bed from Sleep Number. It’s a basic model but with one remote and a six-inch mattress. It's holding up well. The interaction with the sales professional has been awhile but it’s fine. They sold me a bed on their credit so, they did good. So far, I’m sleeping like a baby.

Bad Air Chamber - I posted the experience on your Facebook site and you all eat the post. Go look at it. Terrible customer support. Just outside the 2yr warranty. Customer support is slow and could not tell me when I would get my replacement parts.

I highly do NOT recommend wasting your money on a Sleep Number bed. My husband and I got one in hopes that we would sleep better because he has back problems and moves a lot, so we needed a bed that had the comfort as well as the no movement. We were scammed. These are bonafide air mattresses that do not change the comfort level at all, plus we could feel all movement as before. The bed does not do as advertised and we tried two different types as well a pillow topper... What a waste. We refuse to pay for the bed and they refuse to take responsibility that they scammed us into thinking this product was a great fit. Well it was not, we have both lost sleep because of it and no longer sleep on it, it's in storage being eaten by bugs now.

We've been very happy with our Sleep Number bed. It’s our second Sleep Number and we had the previous one for about 9 years. Everyone was good. The bed was delivered to our home and it was a very good experience. But we had a glitch. No one told the delivery team my cell number. They had our old home phone which we got rid of. We had gone over that at the store but someone didn't communicate. They just looked up the old information instead of updating the system at the store, so the delivery men did not get the information. We didn't know they were coming. And we live in a gated area, so you have to have the correct phone number. But it all worked out. The delivery guys were very nice. And the Sleep Number’s quality is excellent. It's been a very good experience.

My dad and his wife had a Sleep Number and I wanted to get a really good bed. We were getting our tax return soon and I wanted to do this for my wife. There are multiple models of the Sleep Number bed and I wanted the standard one where you can change the number for your comfort so that it's either firm or squishy. I wanted the temperature control too but that would cost an additional almost two grand, which was completely outrageous.

We’ve heard good things about Sleep Number from relatives and decided to give it a try. The reps helped us figure out which model to buy and we got what we wanted. We bought the bed frame, the mattress and the special cover for the mattress. The two guys who delivered it were great. They set it up and had the pump running. We’ve had a pleasant experience all in all. The bed has been comfortable to sleep on and neither of us is complaining. So, that’s what we were looking for.

We sleep on a king size bed and I would always sink in the middle. That mattress would be great for a year then it would go. Even the name brand mattresses would end up failing on us even though we're really small people and not heavy. We wanted to try anything that was other than spring mattresses so we purchased a mattress with the base from Sleep Number.

I really like Sleep Number and we have owned Sleep Number products in over 17 years. We bought our second bed from them less than a year ago. It was a Comfort Select mattress and the sales professional was very nice. I like our new bed and it much improved from the first one we had. It's very comfortable and I like the way we can adjust it. My husband prefers his side a bit softer and I'm a more firmer sleeper than he is.

I'm a Sleep Number customer. I have a fairly new Sleep Number mattress that I bought about a year and half ago. Recently my mattress has been leaking air. I called customer service. They told me I had to try out on my own to assess the issue. In the end it is a problem of air chamber. It has been 5 days and I still have not received the air chamber and I still don't have a good bed to sleep on at night. Why you cannot stuff parts at a local store that the customers can go and buy themselves, especially if they have to replace the parts themselves anyway?

I bought the i8 and the base that moves up and down from Sleep Number. The sales rep was fine and had a very good level of knowledge. I also had a great experience with the delivery team. The products' quality was very good and they've been favorable so I bought another one for my mother. The overall experience with Sleep Number was fine and I'm very satisfied. I would recommend them to others.

The money spent on our top of the line x12, Sleep Number bed was worth every dollar. The bed has resolved numerous of our sleeping complaints and was a great investment. Snoring, just as depicted in the Sleep Number commercial, push a button to raise your partner’s head and the snoring stops. After decades of back pain, I rarely wake up in the middle of the night from pain and usually wake up pain free in the morning. My husband had started to experience back pain in the last year or so and since we bought the x12, he has been pain free also. We both wake up feeling like we have a better quality of sleep and are happy with the purchase with one exception. We hate the divide between the flex top split in the bed. Sleep Number has sent someone out to try to address the problem but it continues to be an issue. The customer service has been outstanding but the service has been a problem, we have had service technicians out three times.

My wife has a lot of trouble with her back and she has sleep problems, so she doesn't go to bed until 4:00 or 5:00 in the morning. It’s been about a year when we got a Sleep Number and she likes it but we never got the software to work on it. She tried to get it to work and she never got it to. Nonetheless, Sleep Number makes her sleep better at night.

We were having problems with our back and with the mattress we had. I heard that you can adjust the Sleep Number bed up and down and change the firmness or softness as well. I got the one with the packaged one that they had there in the store. They delivered the bed and put it together here but I don't think that the bed I got was the same bed that I got on there in the store. The difference in the softness of the mattress is entirely different and my and my wife's back still get sore with this mattress no matter where we adjust it and no matter how high we go up and down. When I bought it, they had me and my wife lie on the bed and they told her 35 for her and 45 for myself but that didn't work at all. I went down the store and they gave me a number to call. But when I got done, I was still no better off than I was before. Their bed stinks and I wouldn't tell anybody to go with them.

I purchased the p5, a standard bed from Sleep Number so I am able to change the firmness of my bed but it is overpriced. There are other comparable products that I would’ve gone with had I known about them at the time. But other than that the delivery service from Sleep Number was very good. They set the bed up and demonstrated on it as well.

I had a hotel stay in one of the Radisson in Downtown Minneapolis and I liked the Sleep Number bed they have. So, I decided to buy two of them. The sales reps were very courteous people. I had both the mattresses shipped to my home. Overall, it was a great experience and everything's going good.

I was quite scared when ordering the Sleep Number adjustable bed. It was expensive, but I knew it would last for years and had a great warranty policy. The bed itself cost almost $7,000 as we chose one of the "top of the line" models. Yes, I know, the price sounds crazy, but we spend half of our lives sleeping. Well, needless to say I am one happy customer. I have never slept better in my entire life. Also, while watching tv my husband and I can adjust the top and bottom of the bed to a zero gravity position. It is super comfortable and it's our favorite way to watch a tv show before falling asleep. Thank you SLEEP NUMBER for creating such a wonderful bed!!!

Problem from day one. 24 hours after install the pump goes out. Slept in guest bedroom for 3 days waiting on a new pump. The new pump always loses connection to WiFi. We bought the split type mattress, sucks very bad. Not happy, so we call within a week to return it, and they tell us to "Try the solid bed" and if we don't like it is 100% refundable. Wrong, we hated it too (took almost a month to get it) and called to return it, but I didn't read the print. The base is non-refundable so we just ate $2700. And after several calls and attempts to explain this nightmare, they said "It's your base." They are within their right not to give us a refund, but I'm within mine to review this on every website I can find and warn others. Beware guys, beware.

My wife has a sore back all the time so we got a Sleep Number. The sales professionals and delivery teams are always good. We purchased a top king previously and it's basically two separate twins, so we decided to get two queens. We’ve had their products since 2007 and they’re good. But the cell that fills up and inflates should be smaller. Also, there’s a memory foam that conforms to the body and I’m feeling a lot better with it. So it has to have a memory foam on top, too, because it still needs it. The large compartment would be able to adjust at a higher level.

We bought our Sleep Number about two years ago because they were supposed to be so comfortable. It was simple setting it up. I like the bed but my wife hates it. She says she feels like she's wrapped up in a cocoon and hot all night. She's got it set low and when she doesn't do that, she says she thinks she's sleeping on a rock. I just called the Sleep Number in Buford yesterday because it's gotten to where when you roll from one side to the other, it feels like you've fallen off a cliff on the one side. And they told me that was just normal, so it's okay. But I wouldn't spend $7000 on another one.

My bed partner and I prefer different levels of firmness in our bed and we were due for a mattress replacement so we got a Sleep Number. The delivery team was excellent and we've had the mattress for about a year. We're very satisfied and I'm sleeping slightly better with the Sleep Number.

We've had Sleep Number for a long time. Our first Sleep Number bed was a queen size and that was 15 years ago. Then, we bought the king size after that. Their sales rep were fine and helpful and the delivery team got here when they're supposed to. We put it together ourselves. Overall, we're just very satisfied with them.

I needed new mattresses for my boys and I got Sleep Number mattresses for them a little over a year ago. The sales reps were excellent. They were informative, very helpful and kind, and they were not pushy. The delivery people were on time and very helpful too. I guess my boys liked the mattresses — They’ve never complained.

I was not satisfied with the bed I had so I decided to get a Sleep Number. The first Sleep Number bed I had, I had for 13 years and this one I've had it for four years now. It’s the dual plain one that doesn’t go up and down. The delivery went very smoothly and nicely. They also put it together. Prior to having a Sleep Number, I had a lot of lower back issues and they all went away when I started using the Sleep Number bed. I love the Sleep Number products that I've had and I can think of no other bed that I’d prefer.

By word-of-mouth, I decided to purchase a Sleep Number mattress and a frame, the special one they make. It is good and I’ve had it for a year and a half now. I had good interaction with their sales rep and it was a good experience, overall.

We've been looking to purchase a Sleep Number for a while and so we did about six months ago. Their sales reps were pretty straightforward. We purchased the mattress and the cooling topper. We set it up ourselves and it took under an hour. It has a decent quality. And I'm sleeping about the same as before but for my wife, it's a little bit better for her.

I ordered a King size bed and come to find out the agent somehow didn't include SleepIQ which was supposed to come with it. I have been a customer since 2000... You have now lost a customer and you bet your ** everyone I know will hear about it!!

I called today and spoke at length with Jill; our 1st time needing customer service since 2000 when we bought our classic queen bed during our 1st year of marriage with wedding present money (we slept on a borrowed bed in temporary student housing when we started out). Recently, one chamber began losing air and we couldn't figure out where we pin-pricked it for a patch job. Jill looked up the part for me without original receipt and product information. She was so patient, so helpful, and so tickled to hear of our love story with our mattress.

We were looking for a bed and purchased one from Sleep Number. Their sales representatives were fine. I've had the bed for about a year and the quality is the same as it was. It is good and does everything they said it was going to do. It helps in my sleeping because one side is hard and one side's soft. And I'm on the hard side. I set mine at 100 and my partner sets hers at 30. Overall, I’ve had a good experience with Sleep Number.

I went to Sleep Number when I went looking for a bed and their sales professionals were great. I got the mattress, base, frame and a pillow. Also, the delivery team was very good. It's a precious bed. I don't wake up all achy in grief and it's been very good for our back. I was very pleased overall.

We have one California King Sleep Number at home and I get the best sleep in that bed because its foam is bar none the best bed. I travel for work a lot so I’m in nice hotel rooms all over the country but there's nothing better than our primary bed at home. We spent a fortune on that old bed and opted to buy a second one for another location. But we were very disappointed to find that the original high-end model that we bought 5 years ago is no longer made. So we had to buy another model and when we leave town to go to this other place, we have the new bed set up and it’s not the same. It's only 70% as good as our old one.

We had always heard about Sleep Number and we needed a new bed, so we decided to go ahead and try it. The sales people were amazing, and the delivery was great. They took our old bed away and had the bed set up in 20 minutes max. I got the one that has two sides to it and that goes up and down, and have had it for a year or so. It's a good bed and worth the money. I have less back pain, and I like it better than the previous bed.

I had a mattress inflator that was not working. I called customer service and found a representative who was very knowledgeable concerning the problem. She had me conduct a simple test, then informed me it was defective. She quickly set up the purchase of a replacement (now upgraded to a wireless unit), explained the discount policy, and had the order set up quickly. She was not only knowledgeable but also was professional and courteous. I am quite satisfied with the experience.

My girlfriend has different mattress requirements, so we chose Sleep Number. My interaction with the sales team was good and they had the little electronic thing that showed my pressure points when I sat on it. Sleep Number shipped the bed to us in a bunch of different boxes and we just threw it together. Overall, it has been a good experience. They weren’t pushy and the quality of the product is good.

We wanted a bed with the different numbers like Sleep Number and we bought the lowest one. We like our Sleep Number bed and we will have had it for two years already next month. Everybody in the sales team was great and my husband said the delivery was fine as well. The whole process was very simple and our experience with Sleep Number was really nice and super easy.

I have had the Sleep Number for a couple of years now. We got the split mattresses and both could be lifted on the head and on the foot part. I also have the mattress pads, pillow cases and bedding. Their sales reps were knowledgeable and helpful. The delivery was also good. They have good quality products and I don't have any issues with them, so I like it. It's a lot better than a regular mattress. I have less back pain and I sleep better. I recommend them.

My original Sleep Number bed was wonderful. It lasted approximately 6 years, give or take a couple years. I was totally satisfied with the product. When it failed I contacted Sleep Number and paid a fraction of my original cost for a replacement mattress. Upon arrival, the replacement mattress was a different mattress, however trusting the product, I was satisfied and decided to keep it. This mattress lasted approximately three weeks. It totally failed. I again contacted Sleep Number explaining I had run the complete gambit for troubleshooting without any hope remaining for this replacement mattress. Now, having informed Sleep Number of the above, I was assured the matter was taken care of and another mattress would be sent.

We had to call Sleep Number recently, and the tech (Angie) that helped us was the best customer service person we have ever had. Please give her a pat on the back. She said that she did not have a Sleep Number bed but guided us through a long process toward getting our bed back in compliance. Angie is the best and she should be rewarded.

I have contacted Sales, Customer Service 4 days in a row with no response whatsoever. None. I have a real issue and I am being ignored after spending thousands of dollars on a bed. I cannot understand why it is taking so long when I have a problem. I have reached out to more than one department and not one response! Sickening.

We slept on a water bed before and we bought our first Sleep Number. We fell in love with it and had the bed for seven years. Then we got another one and it's been with us for two years now. It's the mattress with legs that go up and down. The sales reps were beautiful people, but they didn’t give a veteran’s discount so I was a little disappointed. Even a 5% discount would have been nice and would have made me buy quicker, but I bought the bed anyhow. The delivery team set up everything so I couldn't ask for better people. Sleep Number is a beautiful bed and hopefully we live with it for 10 years, after which we'll probably buy another one. It's an awesome bed that I will recommend to anybody.

I got a Sleep Number as I liked the idea of being able to make adjustments to my sleep environment in order for me to have a good night's sleep. I have two products from them and the first drove me to get my second, which is a mid-level, king-size bed. I've been using it for a year and a half and it's high-quality. The benefit of my first Sleep Number allowed me to tune with the number and level of softness, while my second one has dramatically improved my sleeping. It was a great purchase and it really offers me an opportunity to get an enjoyable and flexible night's sleep.

My husband and I had very different sleeping needs and we liked the fact that with Sleep Number, we could tailor each side of the bed to meet our own needs. We got the mattress pad and some sheets for three years now. Our interactions with the sales professionals were fine. They're doing the push and always trying to upsell.

I do home shows for our company and I saw a Sleep Number booth so I decided to get one. I got a queen Sleep Number and it's been great. I have it for a couple of years now and it helps my back. I like it.

One of our friends talked us into buying a Sleep Number and we got three. The sales rep did a good job. The products had good instructions and I put them in myself. We like them and we recommended them to everybody we’ve seen.

I've been a Sleep Number customer for about 12 years, and I’ve had a lot of Sleep Number products. I'm on my third bed which is an i8. I also have body pillows and pillows and sheet that I got from them. I love the quality of the products that I've purchased. I’m a massage therapist, and I recommend the beds and everything to my clients when they’re in the idea of shopping or looking for beds. Additionally, I’ve been very pleased with everything that their sales reps has helped me with. They’ve been informative. With me knowing a little bit about their products, they don’t try to oversell me because they understand that I already like the product. It’s a great experience with Sleep Number and I appreciate what they do. I am very happy with the product, and Sleep Number should keep up the good work in adding the new stuff.

Aside from Sleep Number's ratings, what led me to purchasing from them was a couple of my friends saying the bed was good. Sleep Number's sales professionals were helpful. The bed came on a UPS truck and I had to assemble it myself, but setting up was easy.

My husband and I both have Sleep Numbers. I got the cheapest one and have had it for about six years. It has an up and down on my control, and I like its durability. It's a good product.

Other people in my family have a Sleep Number so they referred it to me. I’ve had my first purchase, which was a bed, for about a year and a half now. The overall quality of the product seems good and I’ve been happy with it. The sales professionals were also knowledgeable about the products, helped me look through all the options and guided me through the decision. They were great, like the team that did the home delivery.

We’ve had Sleep Number products in our house for a year now. We got the mattress and everything that comes with it, and the delivery team did a good job. The quality of the Sleep Number bed that we got seems all right, but it doesn’t help with my sleep at all and I just live with it.

A couple of my other family had a Sleep Number and they recommended them to us and that helped us decide. We tried theirs out and then we liked it. It was our first Sleep Number and we’ve had ours for two years. The sales professional we spoke with did a good job. I liked her. We bought a P6 and UPS dropped it off for us. We like that you can set the air to a certain preference on each side and it makes you feel nice and comfortable. Sleep Number is perfect and I recommended it to my son, who bought one this week.

I spent 56 min on the phone trying to get replacement parts. Agent told me I would receive in 3-5 days. 6 days later I contact them and they haven't even shipped them yet. Customer Service is NOT their strong suit but neither is their product.

Sadly we bought the most expensive Split King with every bell and whistle after our house fire... And we both despise it! Heck, one of the mechanicals stopped working entirely in under a year. We called as the paperwork said & we spent 4 hours with a non-English speaking (extremely difficult to understand or communicate with) rep who just had us unplug and re-plug the cord repeatedly. Then they declared they could do nothing & to look up the manufacturer of the mechanism and see if they could help.

Had the chance to sleep on an i10 while on vacation at a bed and breakfast. Boy was it surprised and it was wonderful. Slept like a baby, and never woke up once and toss and turn like I normally do. I'm going to need to buy one.

My brother-in-law had a Sleep Number bed and spoke highly of it. Over the years, I had unsatisfactory experiences with regular mattresses and even high-end ones, so I was willing to take a shot with Sleep Number. The cost was the only issue because my family was in the furniture business, so I know the cost of the products, but the cost is what it is with the marketing demand. Everything was professional and very cordial with the sales reps and I had a good experience all the way around, even with the ease of financing and purchase. We got the whole i8 kit — mattress and frame. The guys who came and set this up were quick and clean, and the delivery was a great experience as well all the way through.

I spent a ton of money on a brand new Sleep Number bed in the last two to three years. It's crap. It never connects via WiFi to the internet based services. The moisture proof extra cover, the one that's supposed to block anything from getting through, well one night while I was ill I sweated right through that. One of the zippers broke after zipping it open a whopping three times to let the inside of the mattress air out; the part that should have stayed dry if the extra moisture proof cover would work properly. I have pictures to prove it. I bought this because I herniated two discs, have had two back surgeries, and needed a good bed that would last. I don't believe this is either of those. I'd like a refund of every cent I spent.

We were suckered into the i360 bed in May 2017. Bought the bedding/pillows, etc. $12,000+ later, we have just cancelled our order due to the customer service of Sleep Number. Local salesman was fine. Corporate is horrible! Here's our story: Husband has sleep apnea and has had 4 spine surgeries. I have insomnia and take meds for it. We wanted the best sleeping solution possible and thought we had found it. Spent hours in the store doing the Sleep Number tests and decided to get the newest, fanciest one they have. Special financing was offered and oh, the sales on the accessories! Yep, we bit, hard. Waited 6 weeks for delivery. Delivery confirmed on Monday through emails, calls and texts. We were told it was 'on the truck' for Wednesday afternoon delivery. We move our old mattress to extra bedroom, wash our Sleep Number special sheets (haha) and wait.

I had a herniated disc and I was unable to sleep on a regular mattress. When we went to purchase the mattress and the base at Sleep Number, the representative I spoke with was very nice and helpful. I laid on every bed in there. During the delivery, the weather didn't go in our favor the first time. And then we have to get to the bottom of the line since we missed the delivery even if it's due to weather. I didn't like that but other than that, everything went well. It took the delivery team less than 30 minutes to put it all together. I love it. It's worth every bit and I wouldn't be able to sleep without it.

I had slept on a Sleep Number about 10 years ago at a motel in Florida. It's so soft and it slept really good so that has made me choose them. I had done my homework so I knew what I wanted when we went to the store and we were in a hurry that day. We had it delivered to our home and they showed up an hour early. They had a cancellation and they didn’t call us to tell us they were going to be early. I was not there and my husband had to come in home from work. He was a little bit upset with them because they were taking what was off and throwing it on the floor. We have hardwood floor, so he had to say something to them about that. He told them if they couldn’t do better, they could pack it all up and take it back. And then, they did better.

I had placed an order for pillows. They both hurt my husband's neck and mine. I asked to return them but was told I had to exchange, so I did. This too hurt my neck, so I called once again and asked to return/exchange. This time I was told I could not because I had already made one exchange. I have purchased 2 beds and various items in the past. You have lost my business over a pillow! Very poor customer appreciation and service.

This is the most comfortable bed we have ever owned. I wish we bought one earlier in our life. It truly is the best bed we have ever owned. Hopefully it will last as long as it is is under warranty. The salesperson (Sheri) was wonderful and she called every so often to make sure we are happy. Great experience.

After several recommendations from friends, I purchased in January 2017 a Sleep Number p5 bed. Shortly after the 100 day trial, my fiancé and I noticed we were rolling into the middle of the bed. I removed all bed linens to confirm and it was obvious, the bed sunk down in the middle. At this point I've only had the bed about 4 months. I called customer service and a nice lady walked me through different steps to try and resolve my issue. The only fix she could offer was to send me a foam piece to fix the middle sinking. That was a temporary fix and has not fully resolved my problem.

So far my experience with the Sleep Number company has not been pleasant. The upsell at the store, that required a correction and a refund, I am still waiting for a part of it. The delay in delivery, bought the bed in late June and it's being delivered in late July, the 26th to be exact. Now I get told that the delivery will be between 6 and 10 PM? Are you kidding me? I am old and injured, I go to bed by 8 PM. I have already hired people to remove our current bed so changing the delivery date is not really an option. At this point I am tempted to cancel the order and go with some other foam alternative, I am not impressed and I doubt that I will recommend your company to anyone.

I have research and read several reviews. We purchased our Sleep Number I8 in August of 2014, got suckered into the upsells, which reached obnoxious when the sheets for the Split King come in at $300. Delivery company no showed for first 3 appointments, made appointment number 4, but motor/pump on back order. Bed was not successfully fully assembled until October. Complained to a manager, received a $250 credit (almost enough for spare sheets). We are on our 4th set of sheets as with the split top, they have been tearing tight where the split stops. So... add another $300-600 a year to cost of ownership. The sleep IQ function never really worked, not even with the onsite delivery team. They gave up and advised to call C/S. After numerous calls to customer service, we just gave up with no resolution as it either did not work at all or projected totally false data.

From the time we walked into the Sleep Number store we felt like we were making the right decision. Our sales rep was Chelsey ** and she was great to work with. She took away all hesitation we had about upgrading our Sleep Number. Delivery went as expected and Chelsey kept us well informed throughout the process. She even offered to keep me posted about upcoming sales and promotions on accessories. Thank you, Chelsey and team!

Instead of me documenting the problems that I have had with our new Sleep Comfort 360 Smart Bed, I will just copy the letter I just sent to their Customer Service Representative Ashley concerning our experience with the bed. We sent the email on 7-23-2017 at 19:48 EST:

We are working around our old king sized mattress & box springs because when the mattress was delivered the old one was not taken as promised. We have to wait 2 wks for the old mattress to be removed while keeping 2 toddlers from injuring themselves on the old mattress.

My bed is now 10 years old. It is still great, except for the air constantly coming out of one side. I will need to order a new mattress part in the new near future. It can be filled with air at a higher number, but then it loses the air. Do I need to buy a new bed?

The delivery team did an excellent job and were very professional and friendly. They explained our bed to us and left the house tidy. The bed is such a joy. We have had good rest from the very first night. We would recommend this bed to everyone.

We really liked our first purchase with Sleep Number. We purchased a second time from them and got a box spring because we wanted to be able to control the two sides of the bed separately for hardness. We went to the store in King of Prussia, Pennsylvania when we lived there. The sales associates were very knowledgeable as well as helpful, not pressuring at all. They all had personal experience with owning Sleep Number bed as well so that made it very easy to talk to them about the beds. We really like the overall quality of the product and if we had to buy another bed, we would definitely get another Sleep Number. It was a great experience and we’re very glad we did it.

We purchased a Sleep Number Bed around the first of June. The sales rep was energetic and the big "Hype" was "What do you have to lose? If you don't like it you can send it back!" Within a week, I knew the pillow was not going to work for me. My call to the store told me I could not return it. Apparently there is a clause in the contract that says "accessories" cannot be returned. After a lot of calls, they finally agreed I could return it. Within two weeks of purchasing the bed my husband and I knew the bed just was not comfortable and wanted to return it. Since the sales person kept saying we had 100 days to try it out and if we did not like it we could "send it back! What do you have to lose!"

I'm an avid review writer for great products and also for poor products, with many followers. I write this review with much disappointment. My boyfriend and I both have had back trouble in the past with each having different needs as far as mattress firmness. He requires very firm, and I medium. We purchased our SN bed in Feb 2017, thinking this was the best way to meet both of our needs. The purchase was extremely pricey, and we're still paying on it. The delivery was horrible, as the delivery guys both left greasy, sweaty hand prints (stained) on 3/4 of our bedroom walls, without acknowledging it or apologies. Fortunately, a lady I spoke with (after going through MANY other customer support staff) was able to offer compensation by refunding the delivery fee.

I recently purchased an i8 Innovation Series split top king. The experience so far has been extremely poor. When the bed was first installed it took 6 hours due to failures with the obstruction sensors with the bed. The bed would go up and it wouldn't lay flat again because the sensors were malfunctioning. The technicians couldn't resolve the issue and left the malfunctioning bed. They said they would "rush a replacement." Nearly a month later (not rushed) the install team is here again and the new bed isn't working either.

I GOT SWINDLED!!! I went into the store to get a bed. All the beds are set up to make it seem like they are beds. They are glorified air mattresses!!! I got told I had a 100% money back 100 night in home trial guarantee and when I called two week after I have tried to sleep on it they said I would have to pay $200!!! I am sick to my stomach with everything. They messed up on my time for delivery and they were late making me extra late for work costing me even MORE money. The people who came and set it up did a really poor job and the person on the phone when I tried to return it was horrible. I suggest you go somewhere else and go fast!!!

I purchased the i7 360 smart bed from my local store and wow it is incredible! I fell asleep instantly and didn't toss and turn like I used to with my previously owned pillow top mattress from a different manufacturer. I cannot wait until I get to crawl into bed again because it is comfortable, provides great support and the features are amazing! Highly recommended!

I paid close to $9,500 for a Sleep Number bed (model 10). I cannot say how disappointed I am in the company and the support of its product. My bed stopped working so I called the company and was told that it was the product of another company and was no longer a Sleep Number issue, and that the problem now was that of the base manufacturer. Just as a note the check that I wrote at the time of purchase was to Sleep Number and not the base manufacturer. This was as far as I was concerned a total passing of the buck.

My wife wanted a new bed and she decided on the Sleep Number. She’s been talking about it for several years. The sales professionals were very nice and they seemed to know a whole lot about the product. Since my wife already picked out the bed, I just went over there, and checked it out. They had all kinds of little things about indentations in the bed and that was interesting. We got the whole thing and it would tell us how well we slept the night. It’s got a little computer stuff and would adjust up and down separately. The delivery went fine and my wife said everything was perfect as I wasn’t there at the time. When I came home, the bed was ready.

Thought the delivery date was a little far off but OK. Enjoyed talking with store personnel and even found my wife a pillow that she likes and that was something right there plus got a set of sheets that someone else had ordered and didn't p/u for a discount.

We wanted to have a king-size bed but we couldn’t put it up the stairs without bending and ruining it. We figured being able to assemble the bed would be a good option so we purchased a Sleep Number bed. With my old bed, I used to wake up with strained muscles in my neck, my lower back, and even my chest. But after about a month of sleeping on our Sleep Number bed, my pain went away. Also after finding my wife's sleep number, her hip pain is gone. We were blown away by how much more comfortable our Sleep Number was compared to our old bed. Also, their sales reps were super knowledgeable and the delivery guys were in-and-out really quick but they explained how to use the remote. We were very pleased. Overall, it’s been a wonderful experience. I love it and I’ve referred a few people to Sleep Number.

I've had the Sleep Number bed for more than a year now and it's been great. The sales professionals were very helpful. My wife and I tested out everything they had on the floor. The different numbers and whatnot were rather confusing while we were there and we just picked one out by the look of it and what felt good to us. The two delivery guys were in and out and were great. They took everything out, set our Sleep Number bed up, and did some explaining. It was clear they knew exactly what they were doing. They also tested it and showed us how it worked.

We've had Sleep Number beds already for a good 10 years and this king-size iLE is our fourth one. We liked the Sleep Number bed we have, which is a king-size P6 or P7, but they don't make that particular one anymore. But we were just going to a king-size bed and we liked the iLE mattress and pillow top. We purchased the bed a couple of months ago and we had a very good experience with the sales professional. She was very knowledgeable, professional and courteous, everything you would want from a customer service or sales person. She showed us all the products and we talked about them for a while. We had the product we purchased shipped to us. But we haven't even unboxed and set it up yet because we're renovating our house and we're not quite done yet.

We recently purchased an i8 Sleep Number bed in Huntington Beach, CA. The experience was above expectations from sales staff to delivery personnel. We were kept informed on progress of delivery. The delivery/setup staff did an excellent job... very professional. We are very pleased with the entire buying experience.

I discovered mold on my mattress a month ago. Spoke to customer service and was told foam is on back order and delivery would be 3-4weeks. Checked today for update and was told they have no idea when delivery will be because foam is still on back order. We purchased this product in 2003. What recourse do we as owners of a bed that we cannot use?

Sleep Number was the preferred bed of my husband so we got a mattress and a base. We got two pillows too because there was a coupon to get two pillows for free. Their sales reps were very good and very knowledgeable. Their delivery team were very good too and on time. Overall, they're professional and courteous, and the quality of their product is good.

My mom was having surgery and her bed was really old. I bought the Sleep Number twin bed to keep in our living room because we didn't want her going up and down the steps. We live about two hours south of Columbus where we bought up the bed and everyone at the Sleep Number store was very friendly. After we had ordered it, they came and set it up and everything went great. My mom absolutely loves the bed. It seems high-quality and everything has held up nice. Everything has been positive and great in this experience.

A friend had a Sleep Number and I tested it out and I liked it, too. I purchased my own Sleep Number two years ago and it’s all really good. I went down to the store first and then I came home for a little bit and then I went back. I got the adjustable bed and the mattress, which were about $4500 from the time I got all done. The sales representative did a very good job and went back to the price. The delivery crew did very well and got the bed in the house and got it setup for me. He left in half hour and I was impressed with that. Now, I won’t have any other bed except Sleep Number.

I've had my Sleep Number for about two years. When it was delivered, they took the old bed out and put the new bed in. However, it's not quite as comfortable as I thought it was going to be. Maybe I don't know what I'm doing with it. My old bed from iComfort might have been a little bit better and more comfortable.

I was having back issues so I bought a bed from Sleep Number. It’s great and I wasn’t pressured into doing anything I didn’t want to do. The delivery experience was fine. My items showed up at the house. It was on time and the delivery team asked us what we wanted to do and then they set it up. The only issue we had was they told us all the key features of the bed when we purchased it. And then when we got it home, the wireless part where you can monitor your sleep habit doesn't work, and it never has. We sent an email and never heard anything else from it and I never followed it up. Other than that, I enjoy the product and I like it. The folks there were outstanding but they could be more proactive in their repair department.

Dick was having back problems and we decided that maybe a Sleep Number would be better for him. Their sales reps were a little bit pushy but I was very satisfied with them. We're doing fine with the bed but it was way overpriced for what we’ve received.

I wanted a comfortable bed and I knew a couple of people that had a Sleep Number. They all had positive things to say. I was also located right next to one of their stores so I checked it out. I tried several beds and their sales reps went through their functions and what the people have said about purchasing the bed, both positive and negative. They were really good and helpful. I bought the M7 bed and had it delivered. The delivery crew was friendly, on time and got everything done fast. The experience has been time-efficient and it has been great customer service. I love the bed. It's nice and it's everything I expected it to be.

The Sleep Number sales representatives were very personable and helpful. And we had a good experience with them and the delivery team as well. I purchased a Sleep Number bed because my husband was sick at that time, and he needed to have his head and feet elevated. We got the king and he was comfortable with it. But he has since passed away and now it's too big for me. Plus I'm not really a fan of it and I don’t know what to do with it, but I'll just have to live with it.

I purchased a Sleep Number mattress and a base, and the delivery was fine but it is one of the worst beds I've ever purchased. I didn't like the way that the mattress felt so I purchased the mattress topper to go on top of it, which is fine. It'll do for now. But as soon as I get a chance, I'm going to replace this bed. Also, I paid much money for this but the base is plastic and the two mattresses placed are just filled with air. I relied on Sleep Number's Consumer Reports score and so I bought their bed. I should have tried it first before I purchased it and I probably should have gotten the bed at Macy’s.

We've recently got our third Sleep Number bed. The other one was 20 years old so we needed a new one. And this time, we got the one that you can make the head or the feet come up. The salesman was knowledgeable and nice and the delivery guy was great. The only thing was we bought the bed in Champaign, Illinois and the tax is about 10%, which was pretty salty. And it's not Sleep Number's fault. Everything's great other than that. My Sleep Number bed's fantastic and it's one of the best things we've ever done. I like that I get a good night's rest. I told several people about it.

I've had Sleep Number beds before, and I've had all the others. I got the Limited this time. The sales people were fine and did a real nice job. I'm not having back pain, the bed’s all good to me. It was an excellent experience.

I heard from other people talking that they had the Sleep Number and how it's comfortable. My wife likes the softer bed and I like the harder bed and this bed allowed us to set it up the way we want it. The salesperson that we dealt with was great and knowledgeable. It wasn't high pressure. Any questions we had, he was able to answer. He was informative and very attentive to us. He was not the smothering type of tenant's business so we liked that. We bought the bed that's computerized and tell us throughout the night our sleep stuff.

My wife has been hearing all these people talk about how great the Sleep Number bed is. We were also in the market for a new bed so we bought one. We also got the pillows, stain cover and the Tempur cover. When we bought the products, the people we dealt with were okay. The delivery team was very respectful of my house and they put on their booties and they did a good job. The bed is good for some people, but my wife and I hate it. It makes us sweat. I also have a bad back and I can't find a setting that doesn't cause me pain. And sadly, you only have 100 days to test it and it’s not enough. I was still checking everything out and making sure it was okay then when I realized the bed is not helping me at all, I hadn't been up and down the spectrum and it was past the return period. So, I'm stuck with the $2,000 bed.

I am writing a review to let potential customers that Sleep Number would rather lose a sale and have to issue a refund rather than come to a reasonable resolution with their customers when something goes wrong. I bought a Sleep Number mattress and box support over Memorial Day weekend. I was told it would fit into my bed frame. I told the store that my building had delivery time restrictions, and the representative said it wasn't a problem. It was delivered a few weeks later and installed in my bed frame. Strangely, one week later my existing bed frame collapsed. The wood frame just broke and I had to throw out my bed frame. So I called The Sleep Number store and asked them if anyone ever had this problem and they said no never.

I’ve had Sleep Number beds for several years. When I moved into a new house, I decided to update all the rooms to Sleep Number beds. I’ve got a low-end mattress, the 3000 series mattress and one of the 7000 individually adjustable beds. I knew what I wanted and went into the store and got the beds. Their delivery team brought the bed in, set it up and it took them half an hour. I am happy overall and I’m absolutely thrilled with the quality of the beds.

My sister had her Sleep Number for a year and she loved it and felt the same when I laid on it, so I just went and got one. The sales representative was very polite. I had it delivered and it came promptly when they said they would. I feel very good about the quality of my purchase. I’ve had it for two years now and I’m still sleeping in it. My sleep setting is 100 and I sleep like a rock on it. Nobody wants to sleep on my bed with me because I sleep on it hard and I won’t tell them that I can just change one side of it. My mom wanted one and she came up with half of the money, and we put in the other half and got her one, too. She brags about it all the time.

We heard a lot of good things about Sleep Number. We could adjust each side to what felt comfortable for us. But we are experiencing problems with it right now. We changed the batteries of the remote because it was low and when we did that, a notice popped up that there was something wrong with our mattress. It’s strange because I can’t adjust each side. My husband’s side is extremely soft and he doesn’t like it that way. And we cannot get it to go back to where it should be at around 55 and it’s at 85. The remote will not let me adjust the mattress. And that’s the only way we’ve been told how to do it. I don’t know if I can do it without a remote.

The sales reps at Sleep Number were very friendly, courteous and knowledgeable. I scheduled a home delivery for the mattress I purchased and the delivery team was good. Also, the mattress seems to be very durable. It holds up well and it's the best bed I've been on. I love it and it's been a very good experience.

Everything was great except the bed!! P5 Sleep Number Bed. The people and customer service was great, but since we have slept on the bed, we are very disappointed! My wife has had hip pain since the day we got it. We have tried different settings to no avail. It's also too hot. When you set on the edge it crushes down to the box frame! It's to the point where my wife may have to switch to another bed to get some sleep!! We have only slept 5 days on it, but I don't see how it's going to be better. So just called customer service and they can not do a return until you have slept 30 terrible nights on it. Apparently 5 isn't enough to know that it is causing new pains!!? I would highly recommend for comfort and cost to stick to a good inner spring mattress!!

I ordered a Sleep Number bed on April 1st at a home show. Sleep Number had no problem in billing my VISA account the full amount on the very same day (including a $179 delivery charge). I asked for a delay for a May delivery so that we could have some time to donate our existing mattress/foundation to a local shelter and to repaint the bedroom. Fast forward to May, we have been given 4 delivery dates that have not been met and are now on delivery date #5 (July 28th!). Customer Lack-of-Service is no help at all. I am sorry that I ever ordered this product and intend to tell this to Consumer Reports, as they recommended this product.

Husband and I purchased this Split queen bed with separate controls sometime in 2001. From the beginning we were excited to have this Bed. We spent good money like 6,000. Now before we purchased this bed we used to be really great cuddlers. Loved to spoon. But who likes to sleep in the crack of a bed. I hate this bed. I refuse to cuddle anymore because who likes to sleep in the crack. I feel like I sleep on a twin size bed way over to the side of the bed. It's nearly impossible to cuddle and not to mention my back hurts every morning. I had to stuff my pillow underneath the mattress to prop it up because it doesn't raise up anymore. Just so unhappy with the bed. I miss cuddling with my husband of 29 years.

We bought our first Sleep Number mattress 17 years ago, but we wanted a new one. My husband had been sick and it needed to be replaced. We went to Georgetown to order one and they had a lot of trouble. We had to order and they cancelled and then they called back and said that they didn’t have it in the warehouse. It was crazy but we finally got it. All the reps we dealt with were very good too. They’re friendly, answered all our questions and got our purchase set up the best they could. It wasn’t their fault the delivery was delayed. That was all something that happened later and they kept apologizing.

My mattress which I've had for over 10 years was outdated and I wanted to try something different. I went to a Sleep Number and I was waiting for my husband to go out and try it out. Then the guy called me, and we did the selling stuff over the phone. He was excellent and the delivery team was great. Two guys came and they explained everything to me. Also, the guy showed me how to put it on my phone where I can check it. I don’t have to go to the bed where I’m going to see how I slept. I like all of the features. I’ve tried different settings to see if I like it at this setting or that setting and I love it. I told a friend of mine about it and she went out and purchased one. She said she loves it too.

I like the customization of the Sleep Number bed. We got the mattress initially and then ended up getting pillows out for the back. Our interactions with their sales reps have all been pretty positive. The initial saleswoman that we had approached us quickly upon entering the store, gave us attention and she was very knowledgeable. And when we went in to look through the pillows, they were very prompt at greeting us and they gave us all of our options without making it seem overwhelming. The delivery was great, and the overall quality of the Sleep Number is fantastic. I'm pregnant, and it's been really nice to be able to adjust the bed each night based on what my body needs that day. It's been straightforward, easy to use, and we love it.

The Sleep Number salesperson knew how to handle people. He was interested in making a sale, but he listened to what we had to say. We tried a couple of mattresses and the numbers and my wife and I have different numbers. The delivery team was in and out quickly. They did their job and explained everything. The quality of the bed is good so far and it's a little better than what we had before. I like the comfort level real hard and my wife likes it softer.

I have back problems so I needed something that was hopefully going to be helpful to it because I wasn't sure what firmness I needed. My husband doesn't have back problems so he was not unhappy with the firmness we had but I was not able to sleep on it. So I got a Sleep Number mattress and the sales reps were helpful even though they were very busy that day. It's nice that the bed is adjustable. And for any future changes in the condition of my back I can adjust it to meet the needs.

We are thoroughly impressed with the quality of this product. We bought the i10 (king size) to get the individual head controls, and it has been an absolute joy to sleep on. I am not the best sleeper, but have been amazed by the improvement in my sleep since using the Sleep Number! In addition, the purchase and delivery processes were top notch. We worked with Erin at the Bel Air, MD Sleep Number store in the Harford Mall. She was outstanding, very product knowledgeable, and answered all questions unhesitatingly. She took the time to research any possible impact of the magnetic field on the i10 on my insulin pump, and provided me the answer on the day promised.

I bought a Sleep Number base model in 2005 because my wife was very picky at the time. I let her have her own hardness of mattress and I'd have mine. I fell in love with it. Then I moved and gave my bed to my son and so I bought a new one. It costs a million dollars but I love it. I got the split king, fully adjustable head, feet, with all the bells and whistles.

About a year and a couple of months ago, I got a Sleep Number bed where the top goes up and down separately for each individual. The sales rep was an older gentleman and he was great. I loved him. We even waited for him to come back from vacation to make the purchase. The delivery was great. They were on time and they set it all up for us. And when we moved, they came back, disassembled it, moved it to the new house, and set it up again for us. We love our Sleep Number and we tell people about it all the time.

The doctor recommended a Sleep Number bed for my husband's back. We got the mattress, the adjustable base and the whole set up with it. Our experience dealing with the sales rep was good. Then we scheduled a home delivery and it was fine. Overall, the experience is okay. The bed gets the job done and we sleep on it then adjust. However, I don't care for it and it's possible that it was not made out to be for me. My husband says about the same as I do too. We wouldn't do it again and we wouldn't recommend it to anyone else.

I had a memory foam mattress that was soft and I can't adjust it. So the fact that I can adjust the firmness of the Sleep Number mattress was on the spot. Actually, I had another Sleep Number bed over 10 years ago. This time, I bought an actual bedroom set. The sales reps were helpful and everything was fine then I had it shipped to my house. It was self-explanatory and I put it together myself. In comparison, my previous bed was a little bit better but overall, this one has been good. Everything went smoothly and I’m glad I purchased another Sleep Number bed.

We were promised a firm delivery date in writing by the salesperson at the Sleep Number store and moved our existing bed to another location because of that promise. 4 days before delivery they called us to say that there would be at least a 2 1/2 week delay. When questioned, they then said that the foam to make the beds is on back order and they cannot guarantee any delivery date at all. When we spoke to the salesperson who guaranteed the delivery date in writing, he hung up on us!

I cannot begin to express my displeasure with this company and my bed. First you pay $7000 for a bed and they charge you $179 to deliver it and then within your 100 night trial, if you're not pleased with the bed they charge you another $179 to pick it up. Although they will offer to provide a Sleep Number Mattress Foam Cover and send out someone to adjust the bed, they will NOT cover the return shipping of said $7000 bed. I will NOT buy another, however, I WILL tell those I know considering this product to find something else.

We paid for a new bed at the end of May 2017. Our initial delivery day was set for June 15 2017. We put our current bed into storage on June 12 in anticipation of the promised delivery. On June 13 we received a call telling us our bed would be delayed an additional 3 WEEKS. They were not apologetic on the phone at all. Only after vocalizing our displeasure did the caller offer to waive the delivery charge and give us free sheets. I have been forced to sleep on an air mattress for three weeks and due to asthma and major health issue my wife has slept in a chair. This is unacceptable!

We did a lot of research, ran a lot of different articles and different things about the different beds that were out there. We also talked to other people that owned a Sleep Number and determined that it was the one we were looking for. They have a great customer service. We already knew exactly what we wanted when we went in there and they didn't try to upsell us. The delivery was fine as well. We've set it up ourselves and the bed is durable. I like that I can track my sleep every night. I look at it and I see where I was and where I wasn't and I try to adjust more, so I'm getting better sleep. It also sends me emails about how I slept the night before. It's an awesome bed and I love it. I wish I would have done it a long time ago. It's been a very enjoyable experience and I'm very satisfied.

We were trying to find a comfortable bed, and it seems like Sleep Number has done it. We have two beds, one is a year old and the other is 9 years old. Working with their sales professionals during our most recent purchase has been fine. When they offered home delivery, we took advantage of that. Sleep Number is a good company. They make good quality products and we’ve been pretty happy with everything that they’ve done.

My wife wanted a Sleep Number so we got the whole shebang. It was up and down thermal bed. We had a good experience with the delivery team but the bed is in storage right now and we're not using it anymore. We’re very, very dissatisfied when it comes to the cost factor. The bed is decent but it’s definitely not worth what I paid for. I paid $8,000 for the Sleep Number and the bed that I actually sleep in now cost me $800 and I’m great with that.

We've been spending money on mattresses throughout our lives and most of them don't last for a few years, even the ones that I bought that were supposed to be half decent. It's as though they were a waste of money. At one point, I even had one of those foam beds like Casper. So we thought it was time to get something that's higher quality, adjustable and that's going to last. The Sleep Number bed was a little bit of an investment and it's not like we're dripping with money either. We're just regular folks but it was worth the investment. A neighbor of mine actually has an old Sleep Number and she's had it for years.

My husband and I have very different sleeping requirements and the Sleep Number is the one mattress that worked. We tried some other ones but they're hot, like the Tempur-Pedic. The Sleep Number sleeps very cool. This queen size mattress is our second Sleep Number. I bought the first one about 18 years ago. Sleep Number took over a company called, "Select Comfort," which is what our first bed actually was, but it was the same bed. The reason we had to buy a new one, a new Sleep Number, was because the O-ring in the Select Comfort got bad and one chamber was leaking. We contacted them and worked on it with a lot of different people. They were all very, very nice but they didn't have the parts for the Select Comfort.

I stopped in a Sleep Number store giving a description of the symptoms I experienced disturbing my nights rest. The sales representative suggested that I try the display wedge sleep pillow. It appeared to make a difference so I purchased the pillow. My nights rest have improved. Thank you Sleep Number.

Very please with the way we're greeted and treated. How the Sleep Number beds worked and provided comfort to my back. I am very excited to sleep on our new bed. We appreciate the time they spent with us and gave us to think about the purchased.

Just ordered our Sleep Number split king bed and are looking forward to getting great sleep. The one in the store was awesome and I know we're going to love it. Kri at the Valencia store explained all the beds to us and was very knowledgeable. We couldn't have done it without her.

I was having a tailbone pain and I thought I would try Sleep Number and see if it helps. The sales lady was very helpful in deciding and I love the mattress I got. I just had a baby and throughout the pregnancy, it was a real help. Also, I was able to completely fix my tailbone pain so it was nice. I'll recommend it to anyone who asks.