Sleep Number Reviews

I spent a ton of money on a brand new Sleep Number bed in the last two to three years. It's crap. It never connects via WiFi to the internet based services. The moisture proof extra cover, the one that's supposed to block anything from getting through, well one night while I was ill I sweated right through that. One of the zippers broke after zipping it open a whopping three times to let the inside of the mattress air out; the part that should have stayed dry if the extra moisture proof cover would work properly. I have pictures to prove it. I bought this because I herniated two discs, have had two back surgeries, and needed a good bed that would last. I don't believe this is either of those. I'd like a refund of every cent I spent.

We were suckered into the i360 bed in May 2017. Bought the bedding/pillows, etc. $12,000+ later, we have just cancelled our order due to the customer service of Sleep Number. Local salesman was fine. Corporate is horrible! Here's our story: Husband has sleep apnea and has had 4 spine surgeries. I have insomnia and take meds for it. We wanted the best sleeping solution possible and thought we had found it. Spent hours in the store doing the Sleep Number tests and decided to get the newest, fanciest one they have. Special financing was offered and oh, the sales on the accessories! Yep, we bit, hard. Waited 6 weeks for delivery. Delivery confirmed on Monday through emails, calls and texts. We were told it was 'on the truck' for Wednesday afternoon delivery. We move our old mattress to extra bedroom, wash our Sleep Number special sheets (haha) and wait.

I had a herniated disc and I was unable to sleep on a regular mattress. When we went to purchase the mattress and the base at Sleep Number, the representative I spoke with was very nice and helpful. I laid on every bed in there. During the delivery, the weather didn't go in our favor the first time. And then we have to get to the bottom of the line since we missed the delivery even if it's due to weather. I didn't like that but other than that, everything went well. It took the delivery team less than 30 minutes to put it all together. I love it. It's worth every bit and I wouldn't be able to sleep without it.

I had slept on a Sleep Number about 10 years ago at a motel in Florida. It's so soft and it slept really good so that has made me choose them. I had done my homework so I knew what I wanted when we went to the store and we were in a hurry that day. We had it delivered to our home and they showed up an hour early. They had a cancellation and they didn’t call us to tell us they were going to be early. I was not there and my husband had to come in home from work. He was a little bit upset with them because they were taking what was off and throwing it on the floor. We have hardwood floor, so he had to say something to them about that. He told them if they couldn’t do better, they could pack it all up and take it back. And then, they did better.

I had placed an order for pillows. They both hurt my husband's neck and mine. I asked to return them but was told I had to exchange, so I did. This too hurt my neck, so I called once again and asked to return/exchange. This time I was told I could not because I had already made one exchange. I have purchased 2 beds and various items in the past. You have lost my business over a pillow! Very poor customer appreciation and service.

This is the most comfortable bed we have ever owned. I wish we bought one earlier in our life. It truly is the best bed we have ever owned. Hopefully it will last as long as it is is under warranty. The salesperson (Sheri) was wonderful and she called every so often to make sure we are happy. Great experience.

After several recommendations from friends, I purchased in January 2017 a Sleep Number p5 bed. Shortly after the 100 day trial, my fiancé and I noticed we were rolling into the middle of the bed. I removed all bed linens to confirm and it was obvious, the bed sunk down in the middle. At this point I've only had the bed about 4 months. I called customer service and a nice lady walked me through different steps to try and resolve my issue. The only fix she could offer was to send me a foam piece to fix the middle sinking. That was a temporary fix and has not fully resolved my problem.

So far my experience with the Sleep Number company has not been pleasant. The upsell at the store, that required a correction and a refund, I am still waiting for a part of it. The delay in delivery, bought the bed in late June and it's being delivered in late July, the 26th to be exact. Now I get told that the delivery will be between 6 and 10 PM? Are you kidding me? I am old and injured, I go to bed by 8 PM. I have already hired people to remove our current bed so changing the delivery date is not really an option. At this point I am tempted to cancel the order and go with some other foam alternative, I am not impressed and I doubt that I will recommend your company to anyone.

I have research and read several reviews. We purchased our Sleep Number I8 in August of 2014, got suckered into the upsells, which reached obnoxious when the sheets for the Split King come in at $300. Delivery company no showed for first 3 appointments, made appointment number 4, but motor/pump on back order. Bed was not successfully fully assembled until October. Complained to a manager, received a $250 credit (almost enough for spare sheets). We are on our 4th set of sheets as with the split top, they have been tearing tight where the split stops. So... add another $300-600 a year to cost of ownership. The sleep IQ function never really worked, not even with the onsite delivery team. They gave up and advised to call C/S. After numerous calls to customer service, we just gave up with no resolution as it either did not work at all or projected totally false data.

From the time we walked into the Sleep Number store we felt like we were making the right decision. Our sales rep was Chelsey ** and she was great to work with. She took away all hesitation we had about upgrading our Sleep Number. Delivery went as expected and Chelsey kept us well informed throughout the process. She even offered to keep me posted about upcoming sales and promotions on accessories. Thank you, Chelsey and team!

Instead of me documenting the problems that I have had with our new Sleep Comfort 360 Smart Bed, I will just copy the letter I just sent to their Customer Service Representative Ashley concerning our experience with the bed. We sent the email on 7-23-2017 at 19:48 EST:

We are working around our old king sized mattress & box springs because when the mattress was delivered the old one was not taken as promised. We have to wait 2 wks for the old mattress to be removed while keeping 2 toddlers from injuring themselves on the old mattress.

My bed is now 10 years old. It is still great, except for the air constantly coming out of one side. I will need to order a new mattress part in the new near future. It can be filled with air at a higher number, but then it loses the air. Do I need to buy a new bed?

The delivery team did an excellent job and were very professional and friendly. They explained our bed to us and left the house tidy. The bed is such a joy. We have had good rest from the very first night. We would recommend this bed to everyone.

We really liked our first purchase with Sleep Number. We purchased a second time from them and got a box spring because we wanted to be able to control the two sides of the bed separately for hardness. We went to the store in King of Prussia, Pennsylvania when we lived there. The sales associates were very knowledgeable as well as helpful, not pressuring at all. They all had personal experience with owning Sleep Number bed as well so that made it very easy to talk to them about the beds. We really like the overall quality of the product and if we had to buy another bed, we would definitely get another Sleep Number. It was a great experience and we’re very glad we did it.

We purchased a Sleep Number Bed around the first of June. The sales rep was energetic and the big "Hype" was "What do you have to lose? If you don't like it you can send it back!" Within a week, I knew the pillow was not going to work for me. My call to the store told me I could not return it. Apparently there is a clause in the contract that says "accessories" cannot be returned. After a lot of calls, they finally agreed I could return it. Within two weeks of purchasing the bed my husband and I knew the bed just was not comfortable and wanted to return it. Since the sales person kept saying we had 100 days to try it out and if we did not like it we could "send it back! What do you have to lose!"

I'm an avid review writer for great products and also for poor products, with many followers. I write this review with much disappointment. My boyfriend and I both have had back trouble in the past with each having different needs as far as mattress firmness. He requires very firm, and I medium. We purchased our SN bed in Feb 2017, thinking this was the best way to meet both of our needs. The purchase was extremely pricey, and we're still paying on it. The delivery was horrible, as the delivery guys both left greasy, sweaty hand prints (stained) on 3/4 of our bedroom walls, without acknowledging it or apologies. Fortunately, a lady I spoke with (after going through MANY other customer support staff) was able to offer compensation by refunding the delivery fee.

I recently purchased an i8 Innovation Series split top king. The experience so far has been extremely poor. When the bed was first installed it took 6 hours due to failures with the obstruction sensors with the bed. The bed would go up and it wouldn't lay flat again because the sensors were malfunctioning. The technicians couldn't resolve the issue and left the malfunctioning bed. They said they would "rush a replacement." Nearly a month later (not rushed) the install team is here again and the new bed isn't working either.

I GOT SWINDLED!!! I went into the store to get a bed. All the beds are set up to make it seem like they are beds. They are glorified air mattresses!!! I got told I had a 100% money back 100 night in home trial guarantee and when I called two week after I have tried to sleep on it they said I would have to pay $200!!! I am sick to my stomach with everything. They messed up on my time for delivery and they were late making me extra late for work costing me even MORE money. The people who came and set it up did a really poor job and the person on the phone when I tried to return it was horrible. I suggest you go somewhere else and go fast!!!

I purchased the i7 360 smart bed from my local store and wow it is incredible! I fell asleep instantly and didn't toss and turn like I used to with my previously owned pillow top mattress from a different manufacturer. I cannot wait until I get to crawl into bed again because it is comfortable, provides great support and the features are amazing! Highly recommended!

I paid close to $9,500 for a Sleep Number bed (model 10). I cannot say how disappointed I am in the company and the support of its product. My bed stopped working so I called the company and was told that it was the product of another company and was no longer a Sleep Number issue, and that the problem now was that of the base manufacturer. Just as a note the check that I wrote at the time of purchase was to Sleep Number and not the base manufacturer. This was as far as I was concerned a total passing of the buck.

My wife wanted a new bed and she decided on the Sleep Number. She’s been talking about it for several years. The sales professionals were very nice and they seemed to know a whole lot about the product. Since my wife already picked out the bed, I just went over there, and checked it out. They had all kinds of little things about indentations in the bed and that was interesting. We got the whole thing and it would tell us how well we slept the night. It’s got a little computer stuff and would adjust up and down separately. The delivery went fine and my wife said everything was perfect as I wasn’t there at the time. When I came home, the bed was ready.

Thought the delivery date was a little far off but OK. Enjoyed talking with store personnel and even found my wife a pillow that she likes and that was something right there plus got a set of sheets that someone else had ordered and didn't p/u for a discount.

I've had the Sleep Number bed for more than a year now and it's been great. The sales professionals were very helpful. My wife and I tested out everything they had on the floor. The different numbers and whatnot were rather confusing while we were there and we just picked one out by the look of it and what felt good to us. The two delivery guys were in and out and were great. They took everything out, set our Sleep Number bed up, and did some explaining. It was clear they knew exactly what they were doing. They also tested it and showed us how it worked.

We've had Sleep Number beds already for a good 10 years and this king-size iLE is our fourth one. We liked the Sleep Number bed we have, which is a king-size P6 or P7, but they don't make that particular one anymore. But we were just going to a king-size bed and we liked the iLE mattress and pillow top. We purchased the bed a couple of months ago and we had a very good experience with the sales professional. She was very knowledgeable, professional and courteous, everything you would want from a customer service or sales person. She showed us all the products and we talked about them for a while. We had the product we purchased shipped to us. But we haven't even unboxed and set it up yet because we're renovating our house and we're not quite done yet.

We wanted to have a king-size bed but we couldn’t put it up the stairs without bending and ruining it. We figured being able to assemble the bed would be a good option so we purchased a Sleep Number bed. With my old bed, I used to wake up with strained muscles in my neck, my lower back, and even my chest. But after about a month of sleeping on our Sleep Number bed, my pain went away. Also after finding my wife's sleep number, her hip pain is gone. We were blown away by how much more comfortable our Sleep Number was compared to our old bed. Also, their sales reps were super knowledgeable and the delivery guys were in-and-out really quick but they explained how to use the remote. We were very pleased. Overall, it’s been a wonderful experience. I love it and I’ve referred a few people to Sleep Number.

We recently purchased an i8 Sleep Number bed in Huntington Beach, CA. The experience was above expectations from sales staff to delivery personnel. We were kept informed on progress of delivery. The delivery/setup staff did an excellent job... very professional. We are very pleased with the entire buying experience.

I discovered mold on my mattress a month ago. Spoke to customer service and was told foam is on back order and delivery would be 3-4weeks. Checked today for update and was told they have no idea when delivery will be because foam is still on back order. We purchased this product in 2003. What recourse do we as owners of a bed that we cannot use?

A friend had a Sleep Number and I tested it out and I liked it, too. I purchased my own Sleep Number two years ago and it’s all really good. I went down to the store first and then I came home for a little bit and then I went back. I got the adjustable bed and the mattress, which were about $4500 from the time I got all done. The sales representative did a very good job and went back to the price. The delivery crew did very well and got the bed in the house and got it setup for me. He left in half hour and I was impressed with that. Now, I won’t have any other bed except Sleep Number.

Sleep Number was the preferred bed of my husband so we got a mattress and a base. We got two pillows too because there was a coupon to get two pillows for free. Their sales reps were very good and very knowledgeable. Their delivery team were very good too and on time. Overall, they're professional and courteous, and the quality of their product is good.

I've had my Sleep Number for about two years. When it was delivered, they took the old bed out and put the new bed in. However, it's not quite as comfortable as I thought it was going to be. Maybe I don't know what I'm doing with it. My old bed from iComfort might have been a little bit better and more comfortable.

My mom was having surgery and her bed was really old. I bought the Sleep Number twin bed to keep in our living room because we didn't want her going up and down the steps. We live about two hours south of Columbus where we bought up the bed and everyone at the Sleep Number store was very friendly. After we had ordered it, they came and set it up and everything went great. My mom absolutely loves the bed. It seems high-quality and everything has held up nice. Everything has been positive and great in this experience.

I was having back issues so I bought a bed from Sleep Number. It’s great and I wasn’t pressured into doing anything I didn’t want to do. The delivery experience was fine. My items showed up at the house. It was on time and the delivery team asked us what we wanted to do and then they set it up. The only issue we had was they told us all the key features of the bed when we purchased it. And then when we got it home, the wireless part where you can monitor your sleep habit doesn't work, and it never has. We sent an email and never heard anything else from it and I never followed it up. Other than that, I enjoy the product and I like it. The folks there were outstanding but they could be more proactive in their repair department.

I wanted a comfortable bed and I knew a couple of people that had a Sleep Number. They all had positive things to say. I was also located right next to one of their stores so I checked it out. I tried several beds and their sales reps went through their functions and what the people have said about purchasing the bed, both positive and negative. They were really good and helpful. I bought the M7 bed and had it delivered. The delivery crew was friendly, on time and got everything done fast. The experience has been time-efficient and it has been great customer service. I love the bed. It's nice and it's everything I expected it to be.

Dick was having back problems and we decided that maybe a Sleep Number would be better for him. Their sales reps were a little bit pushy but I was very satisfied with them. We're doing fine with the bed but it was way overpriced for what we’ve received.

The Sleep Number sales representatives were very personable and helpful. And we had a good experience with them and the delivery team as well. I purchased a Sleep Number bed because my husband was sick at that time, and he needed to have his head and feet elevated. We got the king and he was comfortable with it. But he has since passed away and now it's too big for me. Plus I'm not really a fan of it and I don’t know what to do with it, but I'll just have to live with it.

I purchased a Sleep Number mattress and a base, and the delivery was fine but it is one of the worst beds I've ever purchased. I didn't like the way that the mattress felt so I purchased the mattress topper to go on top of it, which is fine. It'll do for now. But as soon as I get a chance, I'm going to replace this bed. Also, I paid much money for this but the base is plastic and the two mattresses placed are just filled with air. I relied on Sleep Number's Consumer Reports score and so I bought their bed. I should have tried it first before I purchased it and I probably should have gotten the bed at Macy’s.

I've had Sleep Number beds before, and I've had all the others. I got the Limited this time. The sales people were fine and did a real nice job. I'm not having back pain, the bed’s all good to me. It was an excellent experience.

I heard from other people talking that they had the Sleep Number and how it's comfortable. My wife likes the softer bed and I like the harder bed and this bed allowed us to set it up the way we want it. The salesperson that we dealt with was great and knowledgeable. It wasn't high pressure. Any questions we had, he was able to answer. He was informative and very attentive to us. He was not the smothering type of tenant's business so we liked that. We bought the bed that's computerized and tell us throughout the night our sleep stuff.

My wife has been hearing all these people talk about how great the Sleep Number bed is. We were also in the market for a new bed so we bought one. We also got the pillows, stain cover and the Tempur cover. When we bought the products, the people we dealt with were okay. The delivery team was very respectful of my house and they put on their booties and they did a good job. The bed is good for some people, but my wife and I hate it. It makes us sweat. I also have a bad back and I can't find a setting that doesn't cause me pain. And sadly, you only have 100 days to test it and it’s not enough. I was still checking everything out and making sure it was okay then when I realized the bed is not helping me at all, I hadn't been up and down the spectrum and it was past the return period. So, I'm stuck with the $2,000 bed.

We've recently got our third Sleep Number bed. The other one was 20 years old so we needed a new one. And this time, we got the one that you can make the head or the feet come up. The salesman was knowledgeable and nice and the delivery guy was great. The only thing was we bought the bed in Champaign, Illinois and the tax is about 10%, which was pretty salty. And it's not Sleep Number's fault. Everything's great other than that. My Sleep Number bed's fantastic and it's one of the best things we've ever done. I like that I get a good night's rest. I told several people about it.

I am writing a review to let potential customers that Sleep Number would rather lose a sale and have to issue a refund rather than come to a reasonable resolution with their customers when something goes wrong. I bought a Sleep Number mattress and box support over Memorial Day weekend. I was told it would fit into my bed frame. I told the store that my building had delivery time restrictions, and the representative said it wasn't a problem. It was delivered a few weeks later and installed in my bed frame. Strangely, one week later my existing bed frame collapsed. The wood frame just broke and I had to throw out my bed frame. So I called The Sleep Number store and asked them if anyone ever had this problem and they said no never.

I’ve had Sleep Number beds for several years. When I moved into a new house, I decided to update all the rooms to Sleep Number beds. I’ve got a low-end mattress, the 3000 series mattress and one of the 7000 individually adjustable beds. I knew what I wanted and went into the store and got the beds. Their delivery team brought the bed in, set it up and it took them half an hour. I am happy overall and I’m absolutely thrilled with the quality of the beds.

My sister had her Sleep Number for a year and she loved it and felt the same when I laid on it, so I just went and got one. The sales representative was very polite. I had it delivered and it came promptly when they said they would. I feel very good about the quality of my purchase. I’ve had it for two years now and I’m still sleeping in it. My sleep setting is 100 and I sleep like a rock on it. Nobody wants to sleep on my bed with me because I sleep on it hard and I won’t tell them that I can just change one side of it. My mom wanted one and she came up with half of the money, and we put in the other half and got her one, too. She brags about it all the time.

We heard a lot of good things about Sleep Number. We could adjust each side to what felt comfortable for us. But we are experiencing problems with it right now. We changed the batteries of the remote because it was low and when we did that, a notice popped up that there was something wrong with our mattress. It’s strange because I can’t adjust each side. My husband’s side is extremely soft and he doesn’t like it that way. And we cannot get it to go back to where it should be at around 55 and it’s at 85. The remote will not let me adjust the mattress. And that’s the only way we’ve been told how to do it. I don’t know if I can do it without a remote.

The sales reps at Sleep Number were very friendly, courteous and knowledgeable. I scheduled a home delivery for the mattress I purchased and the delivery team was good. Also, the mattress seems to be very durable. It holds up well and it's the best bed I've been on. I love it and it's been a very good experience.

Everything was great except the bed!! P5 Sleep Number Bed. The people and customer service was great, but since we have slept on the bed, we are very disappointed! My wife has had hip pain since the day we got it. We have tried different settings to no avail. It's also too hot. When you set on the edge it crushes down to the box frame! It's to the point where my wife may have to switch to another bed to get some sleep!! We have only slept 5 days on it, but I don't see how it's going to be better. So just called customer service and they can not do a return until you have slept 30 terrible nights on it. Apparently 5 isn't enough to know that it is causing new pains!!? I would highly recommend for comfort and cost to stick to a good inner spring mattress!!

I ordered a Sleep Number bed on April 1st at a home show. Sleep Number had no problem in billing my VISA account the full amount on the very same day (including a $179 delivery charge). I asked for a delay for a May delivery so that we could have some time to donate our existing mattress/foundation to a local shelter and to repaint the bedroom. Fast forward to May, we have been given 4 delivery dates that have not been met and are now on delivery date #5 (July 28th!). Customer Lack-of-Service is no help at all. I am sorry that I ever ordered this product and intend to tell this to Consumer Reports, as they recommended this product.

Husband and I purchased this Split queen bed with separate controls sometime in 2001. From the beginning we were excited to have this Bed. We spent good money like 6,000. Now before we purchased this bed we used to be really great cuddlers. Loved to spoon. But who likes to sleep in the crack of a bed. I hate this bed. I refuse to cuddle anymore because who likes to sleep in the crack. I feel like I sleep on a twin size bed way over to the side of the bed. It's nearly impossible to cuddle and not to mention my back hurts every morning. I had to stuff my pillow underneath the mattress to prop it up because it doesn't raise up anymore. Just so unhappy with the bed. I miss cuddling with my husband of 29 years.

I like the customization of the Sleep Number bed. We got the mattress initially and then ended up getting pillows out for the back. Our interactions with their sales reps have all been pretty positive. The initial saleswoman that we had approached us quickly upon entering the store, gave us attention and she was very knowledgeable. And when we went in to look through the pillows, they were very prompt at greeting us and they gave us all of our options without making it seem overwhelming. The delivery was great, and the overall quality of the Sleep Number is fantastic. I'm pregnant, and it's been really nice to be able to adjust the bed each night based on what my body needs that day. It's been straightforward, easy to use, and we love it.

We bought our first Sleep Number mattress 17 years ago, but we wanted a new one. My husband had been sick and it needed to be replaced. We went to Georgetown to order one and they had a lot of trouble. We had to order and they cancelled and then they called back and said that they didn’t have it in the warehouse. It was crazy but we finally got it. All the reps we dealt with were very good too. They’re friendly, answered all our questions and got our purchase set up the best they could. It wasn’t their fault the delivery was delayed. That was all something that happened later and they kept apologizing.

I have back problems so I needed something that was hopefully going to be helpful to it because I wasn't sure what firmness I needed. My husband doesn't have back problems so he was not unhappy with the firmness we had but I was not able to sleep on it. So I got a Sleep Number mattress and the sales reps were helpful even though they were very busy that day. It's nice that the bed is adjustable. And for any future changes in the condition of my back I can adjust it to meet the needs.

My mattress which I've had for over 10 years was outdated and I wanted to try something different. I went to a Sleep Number and I was waiting for my husband to go out and try it out. Then the guy called me, and we did the selling stuff over the phone. He was excellent and the delivery team was great. Two guys came and they explained everything to me. Also, the guy showed me how to put it on my phone where I can check it. I don’t have to go to the bed where I’m going to see how I slept. I like all of the features. I’ve tried different settings to see if I like it at this setting or that setting and I love it. I told a friend of mine about it and she went out and purchased one. She said she loves it too.

The Sleep Number salesperson knew how to handle people. He was interested in making a sale, but he listened to what we had to say. We tried a couple of mattresses and the numbers and my wife and I have different numbers. The delivery team was in and out quickly. They did their job and explained everything. The quality of the bed is good so far and it's a little better than what we had before. I like the comfort level real hard and my wife likes it softer.

We are thoroughly impressed with the quality of this product. We bought the i10 (king size) to get the individual head controls, and it has been an absolute joy to sleep on. I am not the best sleeper, but have been amazed by the improvement in my sleep since using the Sleep Number! In addition, the purchase and delivery processes were top notch. We worked with Erin at the Bel Air, MD Sleep Number store in the Harford Mall. She was outstanding, very product knowledgeable, and answered all questions unhesitatingly. She took the time to research any possible impact of the magnetic field on the i10 on my insulin pump, and provided me the answer on the day promised.

I had a memory foam mattress that was soft and I can't adjust it. So the fact that I can adjust the firmness of the Sleep Number mattress was on the spot. Actually, I had another Sleep Number bed over 10 years ago. This time, I bought an actual bedroom set. The sales reps were helpful and everything was fine then I had it shipped to my house. It was self-explanatory and I put it together myself. In comparison, my previous bed was a little bit better but overall, this one has been good. Everything went smoothly and I’m glad I purchased another Sleep Number bed.

The doctor recommended a Sleep Number bed for my husband's back. We got the mattress, the adjustable base and the whole set up with it. Our experience dealing with the sales rep was good. Then we scheduled a home delivery and it was fine. Overall, the experience is okay. The bed gets the job done and we sleep on it then adjust. However, I don't care for it and it's possible that it was not made out to be for me. My husband says about the same as I do too. We wouldn't do it again and we wouldn't recommend it to anyone else.

I bought a Sleep Number base model in 2005 because my wife was very picky at the time. I let her have her own hardness of mattress and I'd have mine. I fell in love with it. Then I moved and gave my bed to my son and so I bought a new one. It costs a million dollars but I love it. I got the split king, fully adjustable head, feet, with all the bells and whistles.

About a year and a couple of months ago, I got a Sleep Number bed where the top goes up and down separately for each individual. The sales rep was an older gentleman and he was great. I loved him. We even waited for him to come back from vacation to make the purchase. The delivery was great. They were on time and they set it all up for us. And when we moved, they came back, disassembled it, moved it to the new house, and set it up again for us. We love our Sleep Number and we tell people about it all the time.

We were promised a firm delivery date in writing by the salesperson at the Sleep Number store and moved our existing bed to another location because of that promise. 4 days before delivery they called us to say that there would be at least a 2 1/2 week delay. When questioned, they then said that the foam to make the beds is on back order and they cannot guarantee any delivery date at all. When we spoke to the salesperson who guaranteed the delivery date in writing, he hung up on us!

I cannot begin to express my displeasure with this company and my bed. First you pay $7000 for a bed and they charge you $179 to deliver it and then within your 100 night trial, if you're not pleased with the bed they charge you another $179 to pick it up. Although they will offer to provide a Sleep Number Mattress Foam Cover and send out someone to adjust the bed, they will NOT cover the return shipping of said $7000 bed. I will NOT buy another, however, I WILL tell those I know considering this product to find something else.

We paid for a new bed at the end of May 2017. Our initial delivery day was set for June 15 2017. We put our current bed into storage on June 12 in anticipation of the promised delivery. On June 13 we received a call telling us our bed would be delayed an additional 3 WEEKS. They were not apologetic on the phone at all. Only after vocalizing our displeasure did the caller offer to waive the delivery charge and give us free sheets. I have been forced to sleep on an air mattress for three weeks and due to asthma and major health issue my wife has slept in a chair. This is unacceptable!

We did a lot of research, ran a lot of different articles and different things about the different beds that were out there. We also talked to other people that owned a Sleep Number and determined that it was the one we were looking for. They have a great customer service. We already knew exactly what we wanted when we went in there and they didn't try to upsell us. The delivery was fine as well. We've set it up ourselves and the bed is durable. I like that I can track my sleep every night. I look at it and I see where I was and where I wasn't and I try to adjust more, so I'm getting better sleep. It also sends me emails about how I slept the night before. It's an awesome bed and I love it. I wish I would have done it a long time ago. It's been a very enjoyable experience and I'm very satisfied.

We've been spending money on mattresses throughout our lives and most of them don't last for a few years, even the ones that I bought that were supposed to be half decent. It's as though they were a waste of money. At one point, I even had one of those foam beds like Casper. So we thought it was time to get something that's higher quality, adjustable and that's going to last. The Sleep Number bed was a little bit of an investment and it's not like we're dripping with money either. We're just regular folks but it was worth the investment. A neighbor of mine actually has an old Sleep Number and she's had it for years.

My husband and I have very different sleeping requirements and the Sleep Number is the one mattress that worked. We tried some other ones but they're hot, like the Tempur-Pedic. The Sleep Number sleeps very cool. This queen size mattress is our second Sleep Number. I bought the first one about 18 years ago. Sleep Number took over a company called, "Select Comfort," which is what our first bed actually was, but it was the same bed. The reason we had to buy a new one, a new Sleep Number, was because the O-ring in the Select Comfort got bad and one chamber was leaking. We contacted them and worked on it with a lot of different people. They were all very, very nice but they didn't have the parts for the Select Comfort.

My wife wanted a Sleep Number so we got the whole shebang. It was up and down thermal bed. We had a good experience with the delivery team but the bed is in storage right now and we're not using it anymore. We’re very, very dissatisfied when it comes to the cost factor. The bed is decent but it’s definitely not worth what I paid for. I paid $8,000 for the Sleep Number and the bed that I actually sleep in now cost me $800 and I’m great with that.

We were trying to find a comfortable bed, and it seems like Sleep Number has done it. We have two beds, one is a year old and the other is 9 years old. Working with their sales professionals during our most recent purchase has been fine. When they offered home delivery, we took advantage of that. Sleep Number is a good company. They make good quality products and we’ve been pretty happy with everything that they’ve done.

I stopped in a Sleep Number store giving a description of the symptoms I experienced disturbing my nights rest. The sales representative suggested that I try the display wedge sleep pillow. It appeared to make a difference so I purchased the pillow. My nights rest have improved. Thank you Sleep Number.

Very please with the way we're greeted and treated. How the Sleep Number beds worked and provided comfort to my back. I am very excited to sleep on our new bed. We appreciate the time they spent with us and gave us to think about the purchased.

Just ordered our Sleep Number split king bed and are looking forward to getting great sleep. The one in the store was awesome and I know we're going to love it. Kri at the Valencia store explained all the beds to us and was very knowledgeable. We couldn't have done it without her.

Sleep Number was an impulse buy. I was hoping that I would feel rested and less sore with it than the mattress I had replaced it with but it was not. I wake up sore every morning and I've already tried several different numbers and combinations. My wife thinks it's horrible, too. This is basically a $2000 mistake that I'm going to be stuck with for at least an additional seven years because I can't afford to get another one or to invest in something different. I'm disappointed.

My wife knew she wanted some of the upgrades and went with Sleep Number. It's my second purchase from them and on our first time, we had a remote for the incline which we didn't really use so all we needed was the mattress this time. The delivery was good. The team came in, installed everything and they were good to go. We still have the other one which we use as our spare room bed and we use the upgraded one for us and it's been very good.

I was having a tailbone pain and I thought I would try Sleep Number and see if it helps. The sales lady was very helpful in deciding and I love the mattress I got. I just had a baby and throughout the pregnancy, it was a real help. Also, I was able to completely fix my tailbone pain so it was nice. I'll recommend it to anyone who asks.

I have a bad back and my body hurt a lot, so I needed some comfort. With the Sleep Number bed, I can sleep better. Their representative explained things well. But the best way to do it is to do it yourself. They told me what my number was but it changes over time. Sometimes, I got to change it from 55 to 45 because my body feels different. The delivery went smoothly as well. I’m happy with my Sleep Number bed. In fact, I tell a lot of people that I like it and that they should get it.

We've only had Tempur-Pedic for a long time and we decided we were ready for a change. We had an opportunity to sleep on a Sleep Number and my wife really enjoyed it. And so, we purchased a bed, mattress, and sheets from them. We recommended them to my daughters and now, both of them have Sleep Number on. While their sales professional got my email address incorrect initially which caused some problems in getting set up, my interactions with her were mostly good. She was very courteous and did a nice job. Also, their delivery guy was friendly. He showed up on time and took care of it quickly.

I love Sleep Number and we've owned their products since 2007. I purchased a Sleep Number bed several years ago. And it got old so this time, I bought a mattress and a base and the mattress pad to go with it. I did it all online and they shipped the items. I assembled it at home and the base was a little challenging, but not too difficult and everything else went smoothly. I'm very happy with the quality. The first time I bought from them, I didn't get the base. I just had the box spring and that was the mistake on my part. The base really helps and I'm really happy with the new design of it. I am a happy customer. Some of the best sleep I've ever had was because of my Sleep Number bed. I also have one in my grandma's house. And when the time comes, I will buy another one. I'll also tell my friends that Sleep Number is the only way to go.

We love our Sleep Number bed. We purchased the bed about eight months ago and their sales rep was great. He was the store manager in our area. He was very knowledgeable and answered all my questions. Their delivery team was awesome. They were fast and helpful, personable and courteous as well. They explained the bed as well as set up both of our phones for wireless access. I have less back pain since sleeping in my Sleep Number. My husband has shoulder issues and he doesn't have those anymore either.

We bought a Sleep Number mattress and pillows. The sales reps were pretty helpful. When we went to the store, it was kind of busy so we had to wait for a while. But they were good and I like their attentiveness. They were always willing to answer any questions even afterward. The delivery team explained the product and how it worked and what they were going to do. And they showed us how to work the app. The overall quality is okay. My husband doesn't like that we had to get a new mattress because we were told that for it to work properly, every day, we have to bring it down to maybe 50, then put it back up to a 100. And to me, it's ridiculous. It's a mattress and I just want to lay on there and I don't want to remember to bring it up and down during the day or so. I recommended them to my sister-in-law and they bought one.

I wanted a Sleep Number bed and my daughter bought one for me as a surprise gift. The service was good when the delivery guys brought it out to set it up. They were very considerate of whether it was going to be in my way. It's a wonderful bed but I have a really bad back problem. And I have a problem getting in and out of the bed. So I have a bed that is a chair, which I can lift up and get out of a lot easier. My daughter has a Sleep Number bed as well and she loves it and hates to be away from it. I'm sure that when my problem is solved, that I will love mine too. My niece has one, too. She has the regular size bed so she doesn’t have the ability to lift it up but she loves it. She also has a really bad back but she seems to be just fine and she wouldn't be without it either. So everything is good as far as the bed’s concerned. It's good quality.

I purchased a Sleep Number bed today and the saleslady was more concerned about upselling me than selling me what I actually needed. I told her several times that I did not want certain items and she continuously added and she had to go back and delete stuff. I did want to keep one of the items but I had to compensate for the delivery and it got so crazy I just want to get out the store. It got so bad that she even included in home delivery and the delivery date was 30+ days away even though I told her that I did not want in home delivery. It was terrible, she was trying everything for me to keep the in home delivery even when I told her that I would have to go 3 weeks without a mattress. She suggested to lend me her mattress, so I would not be without a mattress. I thank her for the mattress, but it was weird.

We were having a lot of problems with stiffness, soreness, and backaches. When we shopped around, we realized that I liked the softer mattress and my husband liked the much firmer one. He's a pulmonologist and a lot of his patients use the Sleep Number bed. He listened to them for the last couple of years talking about how wonderful it was, so we decided to try it out. And we just love it. The sales professional was great and I really liked him. We got the mattress, base, side-sleeping pillow, and the sheets.

My parents have the first Sleep Number bed then I got a mattress and the movable base. The sales professionals were friendly and helpful. The delivery team was good too. I've had the Sleep Number bed for a year and a half now however, I'm not impressed with the quality of it. The base is really creaky and loud when it moves. Then the mattress is very deformed and the sides fall away off of it. I'm just not satisfied with it.

We purchased a Sleep Number bed with everything since we weren't sleeping the best. The sales reps were very nice and everything went fine. They came and set the bed up with no troubles. And since having it, we've noticed some changes. It’s all good.

I've had Sleep Number products for three years. This was my third purchase from them and I got a King iLE. And it has performed exceptionally well. Plus, their sales reps were always professional, informative and had good follow-up. The delivery was on time too and the crew set the bed up as expected and cleared everything up, as well.

We previously purchased a Sleep Number bed and were happy with it. Our daughter tried it out and she kicked us out of the room. She likes it also so she wanted another one as it was time to get her another bed. We bought the adjustable bed frame with the first one. My wife and I have back problems and we thought that the adjustable bed would be a good idea. Turned out that was a waste of money as it didn’t help either one of us unless we sleep perfectly flat, so the adjustable bed didn’t do as much good. It was a bigger outlay of money for the adjustable frame, not because there was anything wrong with the bed frame, it just didn’t work for us. Now we bought a couple set of sheets which are overpriced but that’s okay. All three of us are sleeping on the memory foam pillows and we like the Sleep Number pillows. So, as far as the pillows and the mattresses go, we couldn’t be happier.

The sales rep at Sleep Number was really good and I purchased a king-sized bed that goes up and down. I didn’t like the sheets which ripped the first week that we had them but I’ve sewn them back together. But I'm not as happy with it as I thought I would be. It’s just like an air mattress and it can’t go any harder than that.

We've had Sleep Number products for 15 years and recently purchased the bed and mattress. The delivery was fine. The only thing we would change would be that we had a mattress pad on the other one but this model doesn't have enough. I get a super huge, thick bottom sheet. One has to be an engineer to figure out how to drive the remote control to do the air thing. The other one was much simpler. Somebody has the job in this company to make changes based upon whatever they want to come up with, but they didn't want to assist an old man now. But other than that, they're a good bed.

We’ve heard so much about Sleep Number over the years. Now, we’ve gotten a little older and we felt that as long as we could adjust the hardness or the softness of the mattress, we’d try one. The sales professionals had been very knowledgeable. We asked them certain questions but they didn’t seem to hesitate too much. Afterwards, we had the base and mattress delivered and set up. The mattress has been wonderful. My husband and I really like it. We've got back problems and it has really helped. The overall experience has been very good and I’d recommend Sleep Number to friends and family.

I purchased this bed & it was delivered 3/10/17. The setup was suppose to take 2 hours and they were in and out in 20 mins & the setup was lopsided and the mattress "insides" wasn't even correct. It took 3 weeks for someone to come take the "insides" out and redo it and adjust the legs. I got a call from a customer service person named Tracy and she's been great. She refunded the delivery fee & agreed to return the sheets that ripped and replace with the imbalance pad & refund the SleepIQ because it wasn't compatible with my internet speed per the tech department. The cooling pad didn't feel cool to the touch so she ask me to take it to the store for comparison. I did and the store just contradicted everything she said yet they have no empowerment. They "couldn't" switch out the pad even though they agreed it too was defective.

We recently purchased our second Sleep Number bed, due to medical conditions that my wife and I have. We bought the bed on about May 28th, with delivery on June 24th. That date came and they re-scheduled the delivery date to July 8th. Got my confirmation call that they would deliver that day, then a few hours later I got an email that they now think that can deliver the bed on July 22nd. The first time they re-scheduled, they claimed it was due to part shortage. Ok... maybe they do have part delivery issues. Now, they claim it is due to freight issues. I have been delayed again, now because they have "freight" issues... really!!! It appears to me that someone got high enough up the food chain, and got my bed ahead of me. Repeat customer, and horrible customer service. Never... EVER AGAIN!!!

I was shopping and the sales professional at Sleep Number was very patient. He was terrific. He put up with me frankly but he was very pleasant and did a great job. I was surprised that the products came on a bunch of boxes, especially I didn't know what's going to be delivered, and I thought it couldn't be good. I've had boxes delivered in the past but also, I didn't know that I was going to be the installer. That might have been one component that was not part of the explanation but it was fine. I'm mechanically-minded and I wanted to put it up so I did. The quality seems to be good this far and it's holding up so far so, it's been positive.

I have a really bad back, and bought a Sleep Number queen-sized bed with the dual control last year. The sales professional was very nice and the delivery team was excellent, fast and efficient. We have our own bed frame and used that and then they put their base and mattress on. We also got a mattress cover so that got us some 24-inch lounge pillows. We like and appreciate those, and we love the bed. It was a huge expenditure for us and it’s not going to heal my back but it’s done me a world of good. My husband and I discovered he likes a mushy bed and I like a nice, firm one. I can’t get out if I’m sunken in like on a bean bag, and I don’t want to have to pull myself out. But he can have his squishy mushy, and we’re all good. I would recommend it to anyone looking for a bed.

I've owned Sleep Number products since '99 and I regularly get brochures from them. I got the FlexFit base recently and the set came with an M-series topper and a couple of pillows. The sales guy was superb and fantastic. We had a book of coupons and he searched for the best deals for us. He was very much working for our interests and we had a great time.

I was tired of my back hurting, so I purchased the highest, top queen size Sleep Number bed I could get at the time. I got the whole set and the sales reps were nice and easy to work with. The delivery people were a little early, very interactive and delicate with everything. They did a good job and it was awesome. I love the bed and I'd recommend it to anyone.

We have the delivery date of 6/29. We were NOT called 1-2 days before delivery for our delivery window. We were NOT called the day of to confirm that they were on their way. I had to call the morning of delivery (Thursday) and was given the delivery time window of 10am-2pm. As soon as I hung up the phone, the delivery men were ringing my doorbell. They took my old mattress out and set it on the wet and dirty street. After 30 minutes they realized they couldn’t set up the bed because they had 2 left-side bases. Everything else was right except the one base. They then loaded everything back on the truck and brought my wet and dirty mattress back into my bedroom. We were told we would receive a call that day from someone. We did not receive a phone call.

My wife had a hard time sleeping. I couldn't find a comfortable mattress and went through a whole lot of different mattresses trying to find a comfortable one. We saw the commercials about Sleep Number and then, we went to the store to check it out and ended up purchasing one. The sales reps were very helpful and thorough in explaining how things worked. They got us a unit we could test out with just the mattresses and it was quite an experience. Everything was good with the delivery and they assembled it in 30 minutes. Overall, the experience had been pleasant and satisfying. The quality is excellent and the cost is very reasonable. I purchased it mostly for my wife and it has absolutely helped her. I’ve also gotten several other people to buy a Sleep Number directly.

I bought Sleep Number for its ability to change firmness. It's very light too, so it's easy to put the fitted sheets in. Dealing with their sales rep was great and easy. He was very helpful and gave us a good summary of what features are and are not included in the different beds. I've had a Sleep Number for about 11 years and now already have two mattresses. It's good quality and we're happy with it. Whenever we'll be looking for a new mattress, we'll consider it again.

I had a buddy who had a Sleep Number bed. He said that it was the best they ever got and that I should get one because I don't sleep really, ever. He said that I will on this bed and he was right. It's the best bed I've ever bought, invested in and owned. I went in the store to look and they convinced me to buy. They were able to give me all these different deals and take a couple of grand off of the price. I love my Sleep Number bed. In fact, I've recommended them to multiple people already.

My parents have a Sleep Number and it was really fun. My mom used to let the air in and out to adjust it. I've had my Sleep Number C2 for a little over a year, and also got the memory foam topper, the gel, and two pillows. The salesman was really good, kind, helpful and very well informed. He told us the difference between a Maple mattress and the Sleep Number, and how we'd be getting way more for our money by going with Sleep Number. The delivery team was very friendly, too. They set up the bed and took the time to show me how to do it, in case I needed to move my bed anywhere and if I ever had to take the parts.

I am a handicapped elderly woman who lives alone. I purchased a queen size Sleep Number bed and I am greatly disappointed. I have had this bed for 2-1/2 years and the top is sagging, the bed top slides sideways off the bed as well as slides down off the bottom. There is nothing to hold the mattress in place. I called to complain and was told if I wanted it fixed it was going to cost me a lot of money. I already paid $5500 for this bed and you would think it would be of a better quality. I am on a fixed income and it took me a long time to validate the thought of buying it in the first place. I will be moving soon and I am not going to pay the movers to take this piece of crap on their truck. It will be going to the dump where it belongs. Next time it will be Craftmatic.

We’ve had a Sleep Number for many years and we liked it so, we bought another one. We already knew what we were looking for and the salesman let me lay on the bed and covered me up with a blanket which we talked about. I set up the first bed up myself before but this time, we had it home delivered because it was convenient. The delivery team was pretty nice. I love the quality of the bed so far and overall, it was a good experience with Sleep Number. I appreciate it.

I have back problems and sciatica, and I thought that Sleep Number would help. The guy that sold it to me also has sciatica and it helped him so I was comfortable getting it. But then I thought that I got a lemon. I've had it for a year and I haven't noticed any changes. I got the adjustable one that comes up and down. I have the pillow-top thing too which is awful because when it sinks down, it stays down. It doesn’t fluff back up. However, the professionals were good and did what they supposed to do whenever they're here. The delivery people put it together for hours but I wasn't antsy about it. They showed me how to use the control and cleaned up the stuff that they left.

Over the years I have bought products from Sleep Number. I have a mattress, base, pillows and bedding. My daughter and my son has a bed each. Those products have been really good. Their representative has been great and easy to deal with. The people are easy to talk to and have been more than accommodating with any of my problems. I have even been out of warranty and they helped me out with that. Sleep Number is a great company. I would do business again with them.

I figured that Sleep Number was a better bed than a regular conventional bed. I got one about a year ago and the delivery guys explained everything and put it all together really nice. The overall quality is pretty good but it needs a little bit more tweaking and it could have some updates on it. It's got the bumpers on each side and I got to get in in a certain way so they don't buckle. I got the one that splits on top and every once in a while, it shifts. It should have something more to keep it together a little bit more. They should give more time to try it out 'cause you're not spending a little bit of money. In addition, the package deal between the mattress and the bottom part of the bed that holds it all together was a little costly.

We weren't sleeping well and we were looking for something to help with that. We purchased a Sleep Number bed and we’ve had it for more than a year now. It’s a great bed and we love it and we have recommended it. Also, we had a very good experience with the sales people at Sleep Number. And the delivery was great, too.

I researched and learned that with a Sleep Number bed, I could adjust it for my pain and be comfortable as I have arthritis. I talked to their sales reps and they were very nice and helpful. The delivery people were very efficient and clean. My other mattress was good but with my Sleep Number, I can adjust the air if I need it soft or if I need it harder for my pain and my back. I'm now having a good sleep. I love my bed. It's comfortable. Also, if the other person is snoring, I can adjust the bed for them, too. I've recommended them to others and I had somebody else buy Sleep Number. They spent $8,000 for their bed.

I purchased the bed, the sheet, the keypad and the blanket from Sleep Number. The sales reps were all very nice and helpful, but I wasn't very impressed with the customer service. I called because I have an issue and I had to leave a message, but I never got a proper phone call. I spent that kind of money on the bed, but they couldn't get someone to call me back. That's not good service. I called back again and talked to someone finally who helped. Sleep Number is a bit pricey but it's a good quality bed.

We had a Tempur-Pedic that was horrible and we hated it and we personally gave it away to get rid of it. We had heard about the Sleep Number and it did the trick. It was my husband that it brought up. Before we married, he had seen the Sleep Number at the mall and a couple of people also recommended it to him. The sales representative at Sleep Number was great and in fact, we didn’t intend to buy that night but he so informative and we decided to go ahead and do it. Then we had a great experience when the delivery team set the bed up and they solved any questions we have.

Just purchased a Sleep Number bed. Great sales, knowledgeable about product, helped to make the right bed for us. Will be getting a very restful sleep from now on. Have purchased many mattress, in the past, this will be the last one we will have to buy.

We saw a Sleep Number at the Cobb Galleria. We were looking for a bed and we were interested. The sales associate said that we could try the bed for 100 days and we could also finance it. If we don't like it, we can return it. That's good. But it didn't work for us. We sleep very close together and the Sleep Number is not for people that sleep touching one another. And we also purchased the cooling pad and the protection pad for a few $100. It had a memory box that ate up a lot of our data on our internet. Because of how far out we live, data's important. So, we had to unplug that. We called to say that this just isn't for us, and the customer service reps told us we’ll have to pay the fee. We were charged the delivery fee to return the products. We got to try a bed for 90 days that we did not like and it cost us $700.

My sister had a Sleep Number and she loved it and I've had mine for almost a year now. We went into the store. My sales rep was great and we were really happy with her. She helped me so much. She told us how to figure out which number we needed to go by, her experiences and how it helped her back when she had a back ache. She walked us over and showed us what she had. We scheduled a home delivery and it went great. The delivery team was 2 hours early. They brought the mattress into the bedroom for us and then we set it up.

We went to the store in Wilmington, North Carolina and the reps were extremely nice. They were extremely helpful with any questions that we had. It was better than any other mattress place that we've been through before. We made a mistake and went from a California King to a Queen. I just told the reps that we'll get the queen and they weren't pushy. My husband said the delivery was really good. It was quick and easy. We got the limited edition ILE bed, two pillows and cooling sheets. And we really like it. Now we're gonna wind up going back in February to get a king size.

We got part of the Sleep Number given to us and we bought another one to match it. The sales professional did well and was able to answer all of my questions. I brought it home myself and put it together. We had a box spring already and we just put the mattress on an adjustable bed and got it all set up. We're still sleeping on it and so far, so good.

I am utterly frustrated with this company! I called early on Monday morning, June 26th to order a new pump for my bed because the plastic tube piece broke. I requested overnight shipping because it is the only bed I have and would have to sleep on the floor until I got the pump. The part did not get shipped until Friday! This is unbelievable to me that it takes 5 days and a half, because it didn't get to UPS until 6:30 pm, in this day and age, to put a part in the mail!

This is my first Sleep Number purchase and I got the whole smug including the frame, mattress and pump, but with no pillows. The sales reps and the delivery team did a very good job. Also, the quality is very good and we've slept better with it.

We needed a new bed and I was pregnant at that time. We bought the bed and the sheets from Sleep Number. We’ve been having it for a year and a half already. The sales professionals were very helpful and helped us to determine and decide which bed we wanted to go with. She also let us know the options that we had in the future if we decided to make enhancements to the bed that we purchased. I wasn’t there when the delivery team came because I was still in the hospital, but they dealt with my husband and they set it up quickly. My husband said that they did a great job placing it within the frame that we had and showed him something regarding it and we’ve not had any issues. I have recommended them.

My mother had a Sleep Number bed. I ordered one online and got just the mattress and the bed. Then I had it delivered and it got here quickly. My daughter and I set it up ourselves. Everything was easy. I like the quality of my Sleep Number bed.

I was told Sleep Number was a good bed. The sales rep was a courteous guy and the delivery team was on time, but they scuffed up my wall a little. I got the top of the line bed and each side can lift individually. However, I had continuous trouble with the bed and didn't like it. The gap between the two sides was too wide and it was uncomfortable. Plus, it wouldn't function half the time. I called a couple times and I was given some instructions to do. I did them, but the issue would come back. I finally got fed up with it, so I returned it. I told them to come get it. Sleep Number is a good company, but the bed had too many flaws in it and I didn't particularly like it. If they're going to send a bed out that costs almost $10,000, they should make sure that it's working properly and it's comfortable.

We had a Sleep Number bed in our motor home. It was recommended to us by the manufacturer after the mattress in the one we bought was not working. Then, we bought another one when we moved back into our house because we liked it so much. We had a very good experience with the Victor Mill store and the people that we worked and dealt with were very pleasant and helpful. We were already familiar with the product. We have recommended it to our sister and she has already bought one.

Bought bed from a store. Surprised that they do not stock and would have to wait 1-2 weeks for delivery. Purchase did not include frame, legs, and I have to pay for delivery and set it up myself, or pay more $$$! After 2 weeks, nothing. Customer service cannot tell me when it will ship. Why buy a bed that I cannot sleep on? CS agent didn't ask any questions just canceled and goodbye. Terrible experience. Go buy a bed from a store with free delivery, set up, and frame.

We were wowed with the technology. The product sold itself even though the salesman did an excellent job of working with us. Not once did I feel "sold to". Never did we think we would invest this much money into a mattress but we can't wait until our new house is built so that we can sleep in this new bed.

I've had a Sleep Number for 12 years, and I have bought my second one, which is the i8. It has a very good quality. Moreover, the sales rep I talked to was kind, professional, and helpful. It was a wonderful experience overall.

Doesn't even deserve 1 star. By far the worst mattress I have ever slept on. Since day one this C4 bed has been nothing but problems. Have called numerous times for someone to come and look at the bed, they say someone will be sent out. To find out they don't have certified technicians. 25 years warranty? Yea okay, like I said since day one nothing but problems and still have not replaced my mattress. Going on OVER 4 WEEKS to get the same replacement parts I already received for the same problem. Defective bed and they won't help me make it right. I would rather sleep on the floor than in this mattress. And they claim it will solve back problems... BS has only made my back problems 10 times worse.

We ordered our second Sleep Number bed on May the 17th. Long before we needed it for our new home. We gave our other bed away to family in anticipation of our new King bed. Well, 2 days before the delivery date (June 16th) we were called and told it would be July 13th. After a lot of phone calls I finally talked to a manager and she said she could get it there on the 28th of June. We said fine, didn't really have a option. Well guess what, 2 days before it was supposed to be here again, it's delayed again. This time it is a missing piece. I ordered this bed 6 weeks ago. They promise 2 weeks. Customer service acts like they don't care. There is nothing they can do. They can't keep up with demand. Well quit selling the things until you can deliver the ones that you have already sold and been paid for. We are canceling our order this evening and finding another option. Good Bye Sleep Number. You will never get our business again.

Hello, I just want to say we love our i10 Sleep Number bed. But the delivery and customer service is horrible. Wrong type of bed - non-split, more money after financed completed. Correct type, wrong size. We got king size - Not a California king. Correct bed and size 3 days off from work. Free sheets. Ordered bed frame, month away for delivery. No show. Called (on hold for 30mins) to check and found out it never got shipped out. No reason for not calling us or cancel notice. Request free pillows for wasting my day. Only more sheets. Spend a ton of money and wasted a lot of time. If it wasn't for my wife it would all go back. I have no idea how they got rated Sleep Number customer satisfaction award.

My husband and I have had a Sleep Number for 17 years and we have been very pleased with our purchase. We recently upgraded to a King i8 flex bed and very excited. But I must say, I am now very concerned with all the negative comments and our $10,000.00 purchase. I just pray not to get $10,000 worth of trash after 2 yrs. Quality or lack thereof can decline and I pray we have the same happy feelings with this new purchase. We ordered June 3rd but won't be receiving our product until July 14th, provided the date doesn't change.

Went to a Sleep Number store to inquiry about purchasing a new mattress. When I decided what Sleep Number I was gonna purchase I asked how soon can I get the product and was informed maybe within a week. However she couldn't tell me until the order was processed then after collecting all $3200.00 of my money upfront she informed me it'll be 2 weeks out. Since I placed the order on Saturday I was forced to waiting until till Monday. After complaining for 30 minutes over the phone I was given a $200.00 credit and promised a delivery of the June 28th.

My husband and I were having trouble deciding on the kind of bed to get as far as firmness. We decided to get a Sleep Number due to the fact that we could pick our own settings with it. We purchased the bed, adjustable base, pillows, pillow protectors, mattress protector and sheets. Their sales rep has great knowledge and has been very helpful when I called their store to order additional stuff. So far I’m loving the bed, though I would recommend people to get a rubber-like cover protector for the remote so that when they drop it, it won’t bust open.

We’ve bought two Sleep Number beds, one of which was purchased recently. Their sales professionals were very good and knowledgeable. They were easy to work with as well. We scheduled delivery for the beds and we had a good experience with their delivery team too. We’ve had our Sleep Number beds about a year and a half now and I’m very satisfied with them.

We purchased a Sleep Number bed because my husband has been experiencing tremendous back pain for almost a year. The purchase experience was wonderful, and customer service is great, however, we hate the bed. It is highly uncomfortable, no matter what the setting, and while I know it is fundamentally an air mattress, it is exactly like sleeping on an airbed. It is not comfortable. Sadly, we are out of our 100 day trial period and have been told we cannot return it. My husband's doctor has told him that this type of bed is not good for his back, and we need to change.

Sleep Number bed 7000 - The mattress has lost its shape and is becoming flat and misshapen within the first 2 years after purchase. My husband and I are no longer able to get a good night's sleep. I have purchased the black base along with the mattress as recommended so I am not sure why this is happening. I invested quite a lot of money in this bed and always keep the mattress cover I purchased from Sleep Number clean and on the bed. I also have Sleep Number sheets. This has not prevented the bed from deforming. I called several times and was told it was the air chambers. We checked them every time and even inflated them and plugged them closed with the part provided by Sleep Number. We moved the bed and discovered the bottom grey material under the chambers had ripped causing the sides to collapse and a deep chasm to form in the middle of the mattress.

On Memorial Day weekend of 2016 my husband and I bought a Sleep Number bed. At the time the salesperson told us that if we decided to return the bed we would receive whatever payments we made. We would have to pay for delivery and the setup of the bed and if returned we needed to pay for the removal of the bed. The cost of delivery was $179.99 and removal was $179.99. The mattress cover, costing $219.00, we purchased was not returnable.

I purchased an i10 360 bed on May 14 at one of their stores, was told that a bed that I consider overpriced would not be delivered until June 28, 6 weeks. Reluctantly I said okay, got a call June 22 at night to say delivery would be delayed until July 18, now 9 weeks from order date, they offed a $350 discount, it should have been $5000 for a nine week delivery. At this point I have no confidence that I will ever get my bed. This company does not deserve to be in business. Avoid at all costs. I should sue for breach of contract.

We ordered the i10 mattress after I spent 3 years talking my husband into spending that much money. Delivery has been scheduled, cancelled and rescheduled twice due to a "foam shortage". No one can tell me if this is related to the particular bed that we ordered or just all Sleep Number foam in general. I am most frustrated that we receive a confirmation call two days prior to delivery and then the day before we receive a call to cancel. You might want to stop making that confirmation call as there seems to be nothing to confirm.

I had conversations with other people that have a Sleep Number bed. I got a queen-size bed that I've had it for seven months now. Sleep Number's sales reps were awesome and they were great to work with. They answered all our questions, were polite, and knowledgeable. The delivery guys were also professional. My brother owns A Sleep Number and he said, "If you had to change your bed, you want your back to feel better, you got to buy one of these." I was skeptical. They were more expensive but I'm amazed. I had back pain before. But since we've had our Sleep Number bed I have not had one morning where I woke up with pain in my back. And my brother told me the same thing.

When I bought my bed the agent said it should be there in a couple weeks which was fine. At the time of payment the delivery date got pushed out a month till June 23 which was tolerable. Now I get a call this morning to reschedule delivery on July 12. This is totally unacceptable. It is ridiculous that it takes 7 weeks to get delivery of a item that you originally state can be delivered in a couple weeks.

When I ordered the bed and frame I was told we would receive the items in a week to 10 days. Not true, takes up to two months. Bed finally scheduled for delivery... Date arrives and no call to confirm delivery. Customer service says, "Oh you said you weren't sure it would fit so we didn't schedule it..." After arguing with the "customer service" rep that this was not the case, we learn they never scheduled delivery. Next date scheduled, same thing only to find out bed was ready, frame a month out.

The Sleep Number bed is almost a year old and this is our second one. Initially, we tried it in the store and it was comfortable. The gal that helped us this last time was terrific because she was very knowledgeable about all the different models. However, the delivery team was disappointing. They were very nice young men but they were very, very rushed and didn’t put it all together quite right. We talked to the store people about it and had to do some adjusting ourselves.

For the past week and change, I've been sleeping on the floor as I await my new mattress. I recently moved and sold my mattress before I moved in anticipation for the delivery of my mattress, which I was told would, was scheduled to ship at most within 7 days. Having called customer service multiple times since placing that order, I've been told in fact the shipping date is anywhere between 14-17 days due to issues in the manufacturing process - but I haven't gotten any firm assurances. So in addition to the time it would take for UPS to deliver the mattress, I'm looking at about a month before I see a mattress and get off the floor.

I ordered my bed on May 11, 2017. I was given a delivery date of 06/22/2017. I requested a delivery of before 12 pm or after 4:30 pm as I had a very important cardiologist appointment during the 11 to 3 window that I could not miss. I was assured by the sales personnel that the time I requested would not be a problem. When I received the text for delivery, after waiting 6 weeks for my bed, the delivery time was for the time I could not be available. I paid $10,000 for the bed and accessories and Sleep Number would not adjust the delivery time window. It is very bad customer service when a company cannot adjust a delivery time or give you another delivery date that is within a reasonable time frame. I cancelled the order and requested a refund.

My wife and I purchased an SP5 on June 4th and scheduled delivery for June 21. I've been getting text messages, phone calls and a slew of emails, as recent as yesterday, confirming and confirming our delivery. I flew home this morning, in the middle of a week-long vacation with my wife and daughter to be here for delivery tomorrow, only to receive a phone call at 3:30 pm today (the day before delivery), telling me there was a stock problem and my new delivery date was July 11th.

We ordered a Flextop King i7 360 Smart Bed on May 14, 2017. We have an older model Sleep Number bed currently, so we like the products. We were given a delivery date of June 24, 2017. It was a long wait, but we were excited about our new bed. The salesperson confirmed it and had us put it on our phone calendars. We received a call yesterday that our delivery date was never entered and they needed to reschedule it. The salesperson gave us several dates that wouldn't work for us. She was going to call and try to get another date that worked better. We never heard back from the salesperson, but received an email with a delivery date of July 29, 2017. We are extremely dissatisfied with having to wait another month for our new bed.

We had a good experience with Sleep Number. We initially purchased a Sleep Number bed to help us with back problems. We had that bed for 13 years and it was already old, and we wanted to get a better one. The first time we purchased from them, we got the whole set up and this last time we got an i8. The bed we had before did not have any padding on it, while the i8 has a little bit of padding on the top. The Sleep Number guys were very professional, efficient, and knowledgeable. The lady rep that we dealt with was great. She was very helpful and informative. Likewise, the delivery guys were very nice and everything was great with them. I love the Sleep Number bed that we got. It's really good and we would recommend it.

Beware if you need replacement parts! First off, I will say I love my bed. Have had it for 7 years. Digits on remote are unreadable so had to order a replacement. Can't order just the remote - had to order the whole pump assembly to get the remote. That was received. HOWEVER, also had to order a new topper. Ordered on May 18. Am being told Sleep Number has no idea when I may get this. Problem with manufacturer. Have no idea when they will get it or when it will be shipped. BUT they have charged my credit card so I have to pay my credit card bill on a product I have not yet received nor have any idea when I may get it. CS Rep: "There is nothing more we can do to expedite this order." Great service, right?

We loved our bed when we first got it but then after a few years the foam on the sides and in the middle wore out. I think it was about five years that we owned the bed. I called and I was told that for every year you own the bed they deduct off the warranty. It was going to cost around $700 with tax and shipping. I was so upset. My friend has a Sleep Number and had her bed longer than we did. She told me that she called and Sleep Number replaced the foam at no cost.

Entire atmosphere in store was professional and helpful. There was no high pressure, and individuals who helped me were thorough in their responses to all questions. They were confident in their knowledge of their product. They also were clear to let me know that they will always be there to help at any time in the future!

We heard good things about Sleep Number so we bought it. We liked it and we have stayed with it. We have owned three Sleep Number beds over the last many years. We have two homes so, we have one at each home. Their sales reps have been very helpful. We purchased king-size mattresses and their quality was very good. The most recent one we purchased was delivered to our home and I set it up. With our first bed, we had issues with it because the sides were breaking down. Also, my wife has Parkinson’s and it’s difficult for her getting in and out of bed so we replaced the bed. We bought a newer one when we bought the second home and we’re much happier with the way the sides held up and how firm they were. Overall, Sleep Number delivers what they say so we’re all very satisfied with them. We have friends that bought one too.

My husband has back problems and he seems to prefer Sleep Number. We used to have one before, but we switched to a Tempur-Pedic then we came back to the Sleep Number. The second time has probably been a couple of years now. The sales reps at Sleep Number were very helpful when they had us try out several beds and we came up with the one that we chose. It was a good experience. The delivery team was very pleasant, too. They were quick. They did their job and had it set up and showed us a few things.

We had an old Tempur-Pedic and we hated it. And then we tried a regular mattress so we can get comfortable and we had different types of mattresses we liked so I figured Sleep Number was the best option. It was delivered, we had assembled it, and since then we've had the base and mattress for a year. I'm glad we did it. However, the girl in the store wasn't helpful. We didn't decide that day that we were going to do it based on her effort. Maybe she wasn't that into it, but I didn't feel an overwhelming need to run into the store and buy a mattress. Also, it was hard to make sure that the pieces of the base were all aligned, and then to play around with it to make sure that the air tubes spreading the mattress was spread out the way it's supposed to be. But it wasn't that hard. Also, the boxes that all of the stuff came in were heavy.

This Sleep Number bed is the most comfortable bed that I have ever slept in during my whole lifetime. It has been the best investment that I have made. It is so comfortable, I hate to get out of bed, I just want to stay in bed all day. I am so happy with my purchase.

We realized that our Sleep Number bed pump (and remote on my side) was not working. I called and was given the opportunity to speak with a knowledgeable representative who seemed to genuinely care that we were happy and that our needs were met. We have LOVED our Sleep Number bed, have recommended the product glowingly and will also do so again since it was so easy to speak to a customer service representative and have our issue (the first issue in slightly over 10 years!!) resolved so quickly.

I was working overnight and my back was hurting, and the Sleep Number bed that my uncle gave me helped a lot with that. When I got a new Sleep Number bed, the lady at the store was great, knowledgeable and helpful. I asked some questions and she said there was a sale going on for the particular one that I got. I purchased a mattress and had it delivered, and the delivery team set it up for me then took the old mattress back. I'd recommend Sleep Number to anybody who's in bed all the time and got back problems. It's worth the money and I've had a great time with it.

We bought our Sleep Number bed in 2010. It has been a good mattress. It has developed a slow leak and does not pump up to maximum firmness. I called today for a technician to come out. I learned there ARE NO SERVICE TECHNICIANS! They told me that they could send out a person who installs their bed, but the installer IS NOT TRAINED to service the bed. The agent then told me that she could walk me through performing a service check and then I could order a part if needed. I could not believe a bed that requires a pump and hoses does not have a trained customer service team that I would gladly pay to come to my home. I am so glad that Sleep Number does not manufacture washers and dryers. I am sure this NO SERVICE approach saves the corporation a ton of money. However, I will certainly not be a repeat customer.

I have had a Sleep Number bed since 2005. I recently purchased a new mattress to upgrade and had a horrible experience. After receiving an email verifying my delivery date for the following day and taking down my existing bed and bed frame, I called to verify the delivery and was told it had been postponed nearly a month. It seems they had no intention of telling me (I found out they had changed the date twice) and could care less if the new delivery date was acceptable to me. I spoke to some type of manager since my case was escalated and was told they couldn't "locate" a mattress for me. How does a mattress company not have the ability to "locate" a mattress for a month??

We bought a Sleep Number mattress since I like a firm bed while my husband likes a softer bed. I was impressed with the delivery team. The overall quality of the mattress is fine, though I'm not a huge fan of it.

I got a new bed, a mattress, two sets of sheets and mattress pads from Sleep Number because my side was leaning and wouldn’t stay pumped up. Their sales rep are full of baloney. They were doing a sales pitch on the sheets, which I find poorly made. I bought a queen-size sheets and the pillow cases aren’t big enough for their queen-sized pillows. I’d like to see better quality.

I've had a Sleep Number bed in my home for six years. This is my second purchase because we had a queen bed but my husband wanted a king. The sales rep was very informative and the delivery team did a good job. The price of their bedding is very expensive. But we have the head that goes up and down so I can buy other sheets for the king bed because of the split.

We had a previous Sleep Number bed and wanted to upgrade to a king size bed. We purchased the mattress, the bed frame, and sheets and our experience with the store was just fine. Then, the delivery guys came and they were great. They took the old bed and then put in the new. It's a quality and comfortable mattress. We’re enjoying it just fine and I’d recommend it to a friend.

We needed a new bed and have seen the Sleep Number commercials so we bought the iLE mattress. My wife and I were very detail-oriented, so we went in the store not less than 20 times before we actually bought and the reps were professional and knowledgeable. Out of the 20 times we visited, there was only one time where we got someone who wasn’t as knowledgeable as the others. The overall quality of the bed has very high marks and we're actually looking at buying another one. Sleep Number has lived up to their commercials.

When I placed my order and then again on the confirmation email I was told it would ship in 5-7 days. After 10 days when I hadn't heard anything I contacted customer support and then was told, "Oh no, shipping takes 14 to 17 days." I have already paid the credit card bill and have nothing to show for it. Too much of a difference.

Our I-10 split King bed was comfortable at first but after 2 years, one side is lumpy (#85) and the other side is slipping off of the base repeatedly (#60), and is very uncomfortable. When I called, the first associate said it was out of warranty and could not help. After escalating to a supervisor, I got 2 different opinions from two helpful people. Bottom line was that it was recommended that we plump the top mattress which is foam and hard to plump, and either put hard foam under the side that is drifting off of the bed, or (second opinion) look in the base and see if struts are failing. To get a technician will cost $179 to help. Product failure after only two years is unacceptable. This product cost $10,000, and should not be failing after two years.

I would definitely recommend Sleep Number. Their sales representatives and delivery team were all great. I love the bed and being able to adjust it and raise the leg. I've had back issues and I know one night, I could not get comfortable until I put myself in the zero position which I like. However, I get very hot on the Sleep Number bed. I'll wake up sometimes at 3:00 or 4:00 because it’s hot. It's not a big deal in the winter, though. I was in their store at North Point Mall yesterday and talked to Sandy. She told me about getting the cooling pad, but then I needed to make sure that my sheets weren't high numbers. I’d probably buy a set of sheets once I can, but right now, it’s not in the budget because my sisters and I are renovating my mother's house in Alabama.

I had a water bed and it leaked, so I purchased the Sleep Number. It wasn’t a Sleep Number then though when I got them. They didn’t have the Sleep Number, just the Select Comfort. So I've been sleeping on Sleep Number since they’ve come out and I got three of the mattresses already. I own one king with the mattress and the base, and two queens with just the mattress. Me and my wife sleep on it fairly well and we're satisfied. I have no complaints whatsoever and I've recommended Sleep Number.

My pump on my Sleep Number bed (7000 California King) decided to stop working after a few years of use. The agent told me I was responsible for a $250 pump on a bed I paid THOUSANDS of dollars for. I have purchased 3 beds from this company, and apparently my business doesn't matter to them. Not only will I never buy another Sleep Number bed, but I will let everyone I know hear about the terrible customer service I have received as well.

We purchased our first mattress over 20 years ago. Right from the start our backaches were gone. Now in our 70's we are in need of a new one. We both have arthritic problems and looking forward to a new mattress. We are pretty active on our farm in MN, so a good night's sleep is important to us.

I’m a great fan of Rush Limbaugh and I’ve heard him talk about Sleep Number. I also saw the ads on TV and they look great so I went down the store, talked to the guys and they had a no interest deal so I bought it. But ever since I've gotten my Sleep Number, my back has been hurting. It's not a very comfortable mattress to me. I talked to their sales reps and they told me to adjust the number up and down. I found a number that's a little more comfortable but it's still not as comfortable as what I'm used to. Moreover, I can't adjust the number up or down further as either one makes it hurt more than it already does.

Mom of 9 kids, we escaped DV, worked 2-3 jobs at a time. Kids grown now, 19 grands 5 greats, director of non-profit S.W.A.N. loading and delivering donations every week. Sleep on an old mattress that leaves me in pain during my dreams. Help Me!

We’ve had Sleep Number for 16 years. The husband of a friend of ours is a rheumatologist. Way back, he said that having a Sleep Number was a good thing so we’ve had one ever since. We have personally purchased five beds. Our first was 15 years ago and we had that shipped and we put it together ourselves. Then we got another one for another house and one for our daughter. The second one was from a warehouse and we also put it together ourselves. Same for the single bed. Then we got a new one with vibration and then we just got another. These last two were mechanical and we had them home delivered. Then one of our children also got one and we shipped it to them.

We've been using Sleep Number for 20 years and in those years, we've had from them three mattresses. We've always been going to them every time. Then we decided it was time to purchase a new one because the other one is getting old. The delivery team brought the new mattress on time and the quality of the product has been fine. I'm very satisfied with it. Also, I gave to my granddaughter the one that we replaced when we bought this last one. She got married and she's sleeping on it. She loves the mattress too. I would recommend it.

Very satisfied with delivery people Jose and Nick. They were right on time and very courteous. Very helpful in setting up the bed and taking my old mattress and frame. I would highly recommend them to any home. Jose explained the remote control to me. It took them just about one hour to set up the bed and now I am enjoying a good nights sleep every night.

I love my Sleep Number. I tried one out for myself in the store and bought my first one. I got everything such as the base, comforter, pillows, and sheets. I've had my Sleep Number for six months now. They've got great customer service. I set up the bed myself and it was pretty easy. It was a great experience overall.

In December 2016 I purchased a Sleep Number bed along with linens which were very expensive. While the bed is OK, we immediately had a problem with the linens and when taken back to the local store they said we had to get replacement from customer service. We were told they would ship within 5 days from May 27. And when not received, customer service was called on June 7 and we were told they were never shipped but would be that day and we would have by Saturday.

This has been the best purchase we have ever made! We purchased from the Stone Creek Store from John and Ben and they were fantastic. The delivery guys were awesome, they were polite and personable. They knew exactly what they were doing. Very professional! I just can't say enough about the people and product. I will be telling everyone I know they need to get a Sleep Number bed. Thank you so much Sleep Number!

Having been a customer for over 15 years, shocked at how this company has declined. I ordered a new bed and was first told it would take two weeks for delivery, now it's another two weeks. A month for a bed? This was the first sign of how flawed the company is. Next, they force you to pay for them to set it up. I've set up earlier models many times, but these greedy folks want more money now by gouging you for a required setup. Really disappointed in the decline of this company. I'm now trying to cancel the order. I ordered a Casper for another room, and the service and quality was excellent. Sad that is no longer is the case with Sleep Number.

I can't even tell you how frustrated I am with this purchase. I was told that I should buy it before the Memorial Day rush to beat all the deliveries because it will be busy. They scheduled a delivery date at the time of purchase and I did it 6/13 because I had to request for a day off from work ahead of time. Next thing you know, after I get off work Friday, I get a call saying it won't be delivered. I wasted taking a whole day off when I could be working and making money.

I had a Sleep Number for about 15 years and recently bought a Sleep Number for our 91 year-old mother to make her more comfortable with her arthritis. And it's working out well. There was a guy and a girl that worked at the store in Atlanta and they were both very nice and helpful. Their delivery team was quick in and out. They were very efficient and polite. We moved during the time that we had our Sleep Number and a piece was broken by the people that moved us. Sleep Number replaced it immediately with no charge. They also replaced the thick foam topper on our mattress with a lot less price than buying a whole new bed. I've been very pleased to refer family and friends to Sleep Number and would definitely buy another one myself should I ever need to replace mine.

We had a Tempur-Pedic and thought we'd try something different because our Tempur-Pedic was getting too hard and I was having shoulder pain. Sleep Number is a good bed and we've been happy with it. I don't have shoulder pain anymore since using it. The service guys and the people at the store were very nice and that's important to us. Also, we've had our share of delivery people. Some of them were good and some were not. But Sleep Number's guys were terrific and the men that installed the bed were knowledgeable and nice people. The bed costs a lot of money but we're sleeping all right and we can afford it so it's fine. We have recommended other people get it.

After agreeing to a trial period, my wife and I decided that this wasn't for us after less than 1 week. I called to return and I was told that only the mattress can be returned. The motorised frame was not able to be returned and is going to cost me a little over $2700 plus a shipping cost of $129 for them to pick up the mattress or $29 per UPS SHIPPING LABEL (it takes 5) and I have to buy the boxes (in case you don't want to do math today that is over $150 and you still have to take it to the UPS store. Now we are stuck paying for a frame I will never use and can't sell. Let's face it. Who is going to pay the full cost... I was never told about the frame requirement, only that if I did not like it we could return it. When the installers were here I was told again I could return my Sleep Number if it wasn't for us... A CLASS ACTION SHOULD BE FILED!!!

My purchase experience with the Sleep Number bed was one of the best I've had in many years. The salesperson at the store was so patient in dealing with a hard of hearing old man and made sure I understood everything so that I purchased the right bed for me. The bed was delivered right on time by 2 friendly young men and assembled very quickly. They left me very comfortable in knowing how to work my bed. Overall a 10 experience.

Love their sales associates and technicians. They both will answer you any questions you have regarding your new bed. And they're all friendly make you feel comfortable if you have any questions. Great experience with home delivery. They will give you a phone call a day before the delivery and on the date. Technicians work at a fast pace. They're in and out of your home. Overall great experience at my QC4 matress purchase and home delivery.

Go Somewhere else. I went to the store and got reassured I could have my bed in 2 weeks no more. I got a call this morning from the tech that they would be here and call before they arrived. I call work to say I had to stay home and had someone take my bed. Now I have nowhere to sleep! I get a call 1 hour before my delivery time ends saying they need to reschedule at least 2 weeks out. All I was offered was to refund the delivery fee, which I think it is terrible to charge in the first place, on a bed that costs thousands of dollars! I could get better service at a Discount Depot. I absolutely regret my decision!

I've had previous purchases with Sleep Number and have had their products for six years. I had a p6 in one residence and I’m pleased with the quality of the model. I was convinced to buy the p5 when it was on a special as I was told it would be just like a p6. However, that was not the case and I purchased a p6 to replace it. My only disappointment is that I feel like I was misled with the p5 and ended up buying two beds instead of one. Other than that, Sleep Number is a great product and they have good customer service. I'd definitely recommend it to a lot of people.

We've had our king size Sleep Number for over a year. My wife doesn't like it and it doesn't help me with the back surgery that I had. We also don’t like the second bedding that we bought. They've limited their colors to about nothing anymore and they didn’t have our color that we would have liked to have. Their comforters need to be a little bit bigger ‘cause it barely meets from one end of the bed to the other. And then I go online and the sleep number is always wrong. They said my Sleep Number should be one thing. I put it at that and a couple of days later, they said my Sleep Number should be another thing. It’s totally confusing. Overall, we're not happy and my wife said it was a waste of money for us to do this.

So my husband and I were very excited to be getting a new bed. We visited our local Sleep Number store where the associate was absolutely fantastic. We were told if we were to order it would take 2 weeks to receive our new bed. We wanted to think about it and do a little more research. Later on we were chatting with an agent online asking a few more questions. The agent stated to us if we were to place our order through the chat feature our order would process 24 hours faster than doing it online or in a store, but we would receive our bed in two weeks. A few days before our 2 week timeframe I reached out again to someone in chat to kind of get a timeframe on shipping since we had still not received notice our bed had shipped. This agent told me again within 2 weeks from our order date (which was 2 days away) and so it would ship early this week and we would have it in 2-3 days of shipping.

I got a king size Sleep Number bed and it's comfortable. Sleep Number is definitely the best. Their sales professionals have been really good. One thing I really appreciated was if we get discount coupons in the mail, they have them on file just in case. So whenever we wanna purchase sheets or anything like that and it's 20% off, they already have that on file which helps out. I don't have to be like, "I don't have my little 2x2 coupon."

I had a memory foam bed before and it was comfortable, but it could get too hot. So I gave that one to my son and he had gotten rid of it. Then he bought the Sleep Number for himself and he liked it. I've been reading up on Sleep Number and I talked to some people who said they were absolutely wonderful. Also, the commercials talked about how wonderful they are so I decided to try it. Their store was clean and on the first time that I came in, I tried to get credit and they didn’t approve me, but the salesperson that took me through the process showed us how to get our number. He was very professional and did a good job on the demonstration. So I spent $3,000 for a brand new box spring and a regular mattress. Then they mailed it to me, and I unboxed it and put it together myself, which was fairly easy. I was so excited, but the bed has not lived up to the claim they made. I'd rather not sleep on it.