Sleep Number Reviews

We've had our mattress for 10-11 years and it is just as good as it was when we first received it. It was a little hard to set up but we've moved and are now pros.

My husband and I love the Sleep Number mattress. It is comfortable for our backs and it's not so high that I need a step stool to get on it. I also like, with SN bed, a platform with legs is used instead of a box spring mattress.

My husband and I bought a Sleep Number bed over 25 years ago. That was our first one and we used it until he passed away four years ago. I have since relocated and moved closer to my son, and I wasn’t gonna bring that great, big, king-size bed with me, so I bought a new one. I got a queen-size Sleep Number bed and I love it. This time, I got the mattress and the base. The last time, we didn’t need the base because we had the bottom from the water bed and we used that. I got some bedding as well. I also bought a knee pillow for my granddaughter for Christmas and she loved it.

i8 360 Smart Bed - My experience was with a very knowledgeable, friendly salesperson who showed us and explained every mattress in the store to us. She guided us to the proper mattress for our needs and wants. We have since considered the purchase of this mattress even though it is quite expensive.

I was willing to pay $7000 to get a good night sleep. I thought I was reassured of a good investment because 100 day warranty that Sleep Number so prominently advertise and speak about at their location. The truth of the matter is that I was disappointed on both counts. Not only did the bed not live to expectations (as I consistently woke up with lower back pain), but attempting to return the bed was even more painful. What was sold as a complete bed now, all of a sudden, the bed and the base are separate! They will accept the uncomfortable bed back, but after they let you know it will be more than a $200 charge to you! What about the base, you ask? They don’t accept the base back! That’s right, the $3000+ base you thought was part of the 100 warranty...it’s NOT! Unless you have a need for a base (adjustable or otherwise), you just lose that investment, In fairness to Sleep Number, I listened more than I read!

I've had sleep apnea issues and my husband's had back issues. A friend of ours works for a Sleep Number store, so we're able to get his friends and family discount. He met us at our house 'cause he was in town for the weekend, and it went great. I also visited one of the stores to get fitted, and it was good. We tried the bed out and he ordered it for us. We also got the mattress protector and sheet. The delivery was good, though I wish I had paid a little more attention or been involved in the process. We're going to move and my husband's very handy, but I'm afraid that we might not get the bed up right.

We’ve had Sleep Number beds for quite a few years. We bought a second one when we moved here six years ago, and we bought a new one to replace our old bed which was a California water bed. We’ve been happy with it, and we’ve had guests come and stay with us and they went off and bought Sleep Numbers. My sister was the one that got us started and between our family, we probably have about eight to 10 beds. The last bed we purchased was up at the Florida Mall, and the reps were fantastic. Everything came in as expected. I got a coupon for pillows because we had referred somebody and we happened to be in Naples, Florida. There was a Sleep Number there and the woman that helped us with our pillows was fantastic too. Delivery was great as well.

We got a Sleep Number adjustable bed for medical reasons. We got the mattress and what comes with the bed, but we had our own pillows. We've had our Sleep Number bed for a couple of years now and I have only good things to say about it. The sales rep knew what he was talking about and we had a very good experience with him. We were new customers and we told him our problems and what we wanted, and he seemed to put these all together. The delivery team was great and the delivery of the bed went well. The quality of our Sleep Number bed is excellent and it helps us get to sleep. Our experience with Sleep Number was great and I will recommend it to people that have our kind of problems.

My ex-husband and I have had a Sleep Number in the house for awhile and we both enjoy being able to sleep at our own settings. I have a king i6 or seven. It’s held up great and any problem I’ve had, I just called Sleep Number directly like when I needed a piece and they just sent it out with no delay. My Sleep Number now is very good. The sales reps were very good. They made sure we got what we needed for our budget, that we had everything we needed to start out with the bed with the mattress cover and sheets, and making sure it was all comfort based versus just to getting a bed like being in a normal mattress store would.

We've had our first Sleep Number for multiple years and this recent purchase was our third one. We have five miniature Australian Shepherds and a couple of them like to share the bed and our previous bed, a queen is not big enough. My feet hung over the end in that. So we went from a queen to a California king. The guy there at the store that we bought our first bed from was still there and we dealt with him on this recent bed. The guy that delivered it did a great job. Everything's set up. I had the queen Sleep Number bed already moved, torn down and reset into my son's room. We upgraded to move him off of a regular mattress and into a Sleep Number too.

All the sales staff was friendly, our salesman Ben was so informative and friendly, helped us with everything... My son tried out all the beds too. There is absolutely nothing bad to say. They were great!! No pressure to buy anything that we didn't want.

Our first SN bed was a queen C4 that we purchased about 16 years ago. At the time the master bedroom in the house we lived in would not accommodate a king size bed. We were just sick of paying a lot of money for mattresses that would break down in just a few years, so we decided to go with the SN bed. What a great decision! We were very happy with the bed, so when we moved to the new house we bought 11 years we ordered a king size bed and have been just as happy. We still have the queen in our spare room, and have had people rave about the comfort when they have stayed with us. Now, we are buying our 3rd SN bed, for the vacation home we are buying! Once we have it and have tried it out I will write a review on it. I have no doubt we will love it as much as we have our other ones.

We had a Sleep Number bed before and we wanted to try where the head and legs come up so we bought a new one. The sales rep took care of what we needed then it was delivered. The new bed is soft and it is pretty much the same as the previous one. I have only had one occasion when I felt I needed to raise the head a little bit because of congestion. But the bed did the job and I'm glad that I’ve only had to do it once. I am very happy with being able to adjust the bed's firmness, but being able to raise the head and legs is probably more than what most people need.

I have had Sleep Numbers in the past. I had one for probably 4 or 5 years. I used a different mattress before and then I recently bought one. The first salesperson I dealt with was more trying to upsell me on everything. But I put my foot down and said I do not need any of that. But, he’s very friendly. And then the second time, I went in there for a pillow, and he tried selling me up something else too. I’m like, “Dude, I’m here for a pillow. Stop it. I already bought a bed”. But, he was very nice too. The delivery team was fine, but I had to ask them how to use it. But, otherwise, they were great and friendly as well. I will not buy anything but a Sleep Number. I love it.

I’ve had Sleep Number mattresses for approximately 20 years and I’ve had very good success with them. I purchased two king size mattresses. One for here in Ohio and one in our winter home in Florida. I also have a Sleep Number queen size mattress on one of the beds in one of the spare bedrooms and a Sleep Number sofa bed. The Sleep Number reps were excellent. We knew what we wanted and they didn’t try to change our minds. They have a good product and I would highly recommend Sleep Number. One family of friends came to visit, stayed in the spare bedroom with the Sleep Number and they all say that it was one of the best night sleep they’ve had in very long time.

This bed (King p6), in theory, is great. The fact that you can control the firmness level of each side separately is a great idea, until it doesn't work. As long as we've had the bed, which has been 7 months, it has had a slow leak on one side and so does not stay firm. When we first called customer service they told us to take the bed apart and switch the equipment around. This did not resolve the issue so we called again. Customer service then told us that we've had the bed for a long time (7 months!) and we need to buy a replacement air mattress! It wasn't until we asked for a manager that they decided that they would try to help us by sending someone out to look at the bed. This is unacceptable service for how much we spent. We are ready to throw in the towel and get a different bed just so we don't have to deal with the headache of dealing with this terrible company. Don't waste your money on a Sleep Number bed!

We have had a Queen Sleep Number bed for 15 years and have been completely satisfied with its comfort and durability. We have often kept in contact with the store and have always been impressed with the staff's professionalism and product knowledge. We were never pressured and an upgrade to a King was a no brainer. We were well informed and received excellent service from store staff to delivery people a bed that meets our needs and expectations.

In the middle of the night, without warning, after two years of operating just fine, my $10,000 bed stopped communicating with your server. At midnight in Idaho no one answers your phone. AND, your product cannot be reset without access. I had back surgery three days ago. Now the bed does nothing but cause me pain because it's FLAT and not Zero-G. Very unhappy customer. Will spend my time tonight on social media filling the airwaves about your product's crappy performance. Hope I cost you a hundred sales.

The store was wonderful and the sales guys were great. In August, it will be a year since we’ve had Sleep Number and it took me about six months to get used to it. But I’m sleeping better. My husband wanted the bed and his numbers are terrible. He doesn't sleep very well and I don’t know what’s going on with him. But we’re not gonna switch. It’s gonna have to work for us. However, I bought one of those blankets and it was washable. It was warrantied for a year. I washed it in December and all the cotton was sticking out of the seams after I washed it. It was terrible. I called Sleep Number and I took it over to the store here to show the people, because I just saw that this is what’s happening. “You guys should be solving these things.” But Sleep Number replaced it.

I bought the i8 bed and had hoped that it would alleviate back pain, but it hasn't. I called to ask about returning the bed and was told that extra foam and a gel pad and pillow top could be sent to me at no cost in order to see if the additional padding was helpful. Unfortunately it was not. I called again to inquire about returning the bed. Here is where it gets shady. I was specifically told by the salesperson that the only cost to me to try the bed would be the $199 delivery fee that I opted for. But here's the real charges. Either pay $29 per box label PLUS the shipping fee to return OR pay $199 for techs to come and remove the bed. And those free gifts of foam and a gel topper that I didn't even ask for in the first place, I have to pay to return them or get charged $499 for them. Let me reiterate I was told they were absolutely free and when the gel topper tore I threw it away.

We had a Sleep Number bed in our motor home and we liked it. So when we needed a new mattress, we decided to go with Sleep Number in the house. Everybody was very helpful and nice at the Ganz Store. We scheduled home delivery and the team was great. We bought the base and the mattress a year ago and we love the bed. Each person can have their side set the way they like it and it's very comfortable.

I just wanted to warn all potential Sleep Number customers of a very bad customer service experience we had with ordering a Sleep Number bed frame. If you decide to get one, proceed with caution. TL:DR version – By the time it’s all said and done, I will have missed four days of work – unpaid - to have it delivered and set up, and it’s still not right. I gave up and told them to come pick it up and refund my money. We are going to buy a different frame, as their frame was simply not worth the trouble.

It was perfect. They worked very hard and were very polite--and neat! We are old - 83 and 81 and Daniel explained the whole process as he was setting up, and then he made sure we knew how to control the bed, and who to call if we had any problems. We give them A+ - you should give them a pay raise.

I got a Sleep Number because my brothers each had one. I have one for at least 15 years and decided to get a second one. I recently bought a queen-size bed from them and the delivery went very well. They set everything up and took the old one back. I'm very happy with the quality of the bed and I'm anticipating getting either the head raiser and/or the foot raiser. I would recommend Sleep Number. In fact, I've already recommended it to my nephew in Colorado.

We purchased a Sleep Number Bed in 2004 and were happy with it until we discovered mold between the memory foam and the cover for the airbag. Obviously the mattress was sweating and unable to breathe, which caused moisture to accumulate and thus the mold. Although we have a 20 year warranty on it, we need to pay a large amount to ship it back to Sleep Number in order for the warranty to cover it, and even then the warranty is pro-rated. We looked online and saw many postings that many others also had this problem with their Sleep Number Bed. We NEVER want another Sleep Number bed as we don't want to take the risk that it will also end up with mold! I could NEVER recommend that anyone purchase a Sleep Number bed!

I had a very pleasant experience at my local Sleep Number store. The sales professional took plenty of time to help me understand all of my options and explain to me how to use the remote and what the implications of each bed were in terms of pros/cons. He never pressured me at anytime to make a purchase.

My husband and I could not be more happy with both the purchase experience at the Glendora California store as well as the delivery that took place this week. We will most definitely be recommending the store and the bed to others! Best sleep we’ve ever had.

We walked into a store on our way back from a trip to Wisconsin and decided to buy a Sleep Number bed. We got to try out the bed and that was what sold us on it. The home delivery service was great. Both my husband and I like the overall quality of the bed. We have this king-size bed and we have that halfway split. So, he can do his thing and I can do mine. We sleep better than we have in years. We've been married 25 years and half the time, my husband slept in the basement because he couldn't get comfortable. But the Sleep Number bed very comfortable and it has been a game changer for us. We've already recommended Sleep Number to a couple of friends.

DON'T PURCHASE FROM SLEEP NUMBER! Crew broke our bed frame March 17, 2018. Filed a claim with Sleep Number and it is still unresolved. After that we discovered the damage to the base, yes black plastic. Replacement base delivered and set up today, ok only part way set up, still can't use our Sleep Number bed. $3,300.00 for mattress padding with two air mattresses, smaller than a crib mattress, and a black plastic base. SAVE YOUR TIME AND MONEY.

We've passed in the store of Montgomery Mulholland Bethesda, Maryland and tested one Sleep Number bed for 10 minutes and thought buying one would be a good idea. We also have friends who have and like Sleep Number. The sales rep was very helpful, knowledgeable and instructive and the delivery was smooth as it could be. We have the bed since January 2017 and we like it a lot. We have the type of bed where the two tops of the beds could rise independently of each other. However, we had two sets of sheets and they both tore at the exact same place, where the sheet fit. W. We were advised that they have different levels of the sheets and they were having a lot of problems with the ones we've gotten. When we took the sheets back three weeks ago, Sleep Number replaced them immediately without any hassle and as nice as they could be about it. We're happy with Sleep Number and would recommend them to a friend.

To make a long story short. We wanted a Cal. King four poster bed frame and a Sleep Number mattress to go into the bed. We ordered the mattress in Dec 2017 and it was delivered and set up on the 22nd (the setup took less than 10min). We did not have the bed frame yet, we didn't find one we liked for a month or two and then it took a while to get it. We final had our new Cal. King four post bed delivered on April 8th 2018. We set the bed up and it looked great, we then tried to put the mattress on the bed, well it didn't fit. It was too wide and it was too short for the bed frame.

On Feb 1, 2018 My husband and I went to Sleep Number bed store in Santa Rosa, California. Checking out their latest beds we were informed by the sales rep that we had 100 days free trial... not once were we told that the bed frame was not part of the free trial and could not be returned and was a separate sale item... After checking the beds out we went back the next day to make a purchase. At that time I asked the rep, "Have we been told everything we needed to know? The information and all the Fine Print was very difficult to read." Her reply was, "Yes"...

Last bed I will ever buy! This bad boy will take me to the rest of my life with the best sleep around! Even my 3 dogs love the new larger bed, and the shih tzu is in love with the foot warmer! Scored a 92 on my sleep quality last night!

We have three Sleep Number beds now. Our most recent purchase was last year and we knew what we wanted before we went into the store. We wanted to get the Flex 2 with the ability to adjust up and down. Also, we changed to a king size and my wife and I now no longer have to worry about waking each other up all the time when one of us rolls over. The overall quality of the beds has been really good. One of our previous ones had a mold problem and it was replaced. We were asked to check the mattress for mold in a particular spot and if it had mold, it would be replaced.

Comfortable bed. Friendly staff. But questionable product. Wasn't told mattresses separate 2-4 inches down the middle. Didn't send someone out to fix it, but sent us a replacement cover and told us to disassemble and fix it ourselves. Adjustable frame stopped working after 3 months. No company support. Passed the buck back to us. Told us to chase down replacement module from Sleep Number vendor. REALLY??? For a bed that costs close to $5000 I would have hoped for much better customer support and service - especially since problems started showing up in the first few months!

My old Sleep Number bed that I used for more than 10 years was worn out so I got a new one. When I went up there to buy the bed they explained everything to me very thoroughly. The delivery team was also wonderful.

Can't remember if I reviewed before, but after 3 years with this overpriced Kingsize air bed I am so ready to be rid of it. After my husband passed, I tried to exchange it for a smaller bed at least since I had just paid it off at $4000.00! It comes in pieces & was so concerned that movers could handle this when house was sold. From what I've researched, it looks like you can buy similar comfort for a lot less.

We decided that we would take a splurge and spend some money that we never thought about spending before on a mattress. We walked into the Sleep Number in Mobile, which was the closest one to us. The experience of going to the store and having someone that was extremely qualified to help us made a huge difference. The showroom itself was inside a mall so there was a lot of people that didn't need to be in a mattress place shopping at the time. But they now have a new location and we visited it just a few days ago. It’s such a nice location and people will love it.

We bought a Sleep Number bed a few months ago, got the massage and elevation features. At first we liked it, then the connectivity issues started popping up. It will happen when you have the head raised, then you can't sleep in the bed, my wife says she is not going to use the features because of that. I say, "If we are not going to use the features lets get rid of it." I looked under the bed to see if there were any obvious loose wires or connections, that's when was I surprised to see the huge amount of apparatus it takes to make the bed work, large boxes, pneumatic hoses, delicate looking wires dangling down, what a mess. I see why the pump box would have to have some size, but the other control box is the size of shoe box, looks very 1980s, should be the size of a pack of cigarettes.

My experience with this company from purchase to delivery was wonderful. The bed itself is amazing. Bought the king p5 360 Smart bed with the FlexFit 2 base. All functions controlled is on their online app. The app is easy to use. No messy cords. But you can separately purchase the cords if you prefer. The app tracks my sleep pattern number on a graph. So I can find the number that best works for me. The head and foot functions are wonderful. Go to bed with swollen feet adjust my bed then normal by morning. Can't say enough about the wonderful people of this company that helped me through the process.

We have Sleep Number close to 20 years and purchased our first one because we wanted a better way to sleep. My wife and I have different desires. I sleep on a much firmer bed than my wife does and with our Sleep Number beds, it's been that way. Then we upgraded our bed three years ago from a queen-size to a king-size. And it's one of those that has the positions of the head and foot. We really appreciate it. Now, when we have visitors, they enjoy our Sleep Number queen-size in what was the kids' bedroom when we had kids at home. Their customer service has always been positive and we never had anything that was not totally satisfactory. We have told several people that we have Sleep Number and that we enjoy it.

We had great and helpful sales people and the beds are great and wonderful beds! The delivery people went above and beyond what was necessary. They helped two senior citizens to get their rooms and beds just perfect. And made the programming relatively easy and understandable.

I purchased a queen size P5. The bed itself is okay but we've had problems with customer service from the start. When the bed was installed the pump was incorrect. When I called our salesman to let him know he transferred me to customer care where I was basically passed around and eventually got a new pump ordered and they wanted me to install it. This is why I paid for installation. I also had to take the bed apart and redo it because they had it crooked where the mattress leaned toward the right. The gentlemen that installed my bed left their knife inside the bed. Luckily it was closed. The bed tends to roll you towards the middle and they mailed me a piece of foam padding, no instructions. I just got off the phone because when I tried to use the inner circle I have no order history. The gentleman told me I should use the online chat for help and not him. The customer service is awful for a bed that did not exceed expectations.

I tried to place an order on the Sleep Number website. When I tried to go to my shopping cart an error message appears. I contacted customer service via email and no one responded. I then called the customer service number and they told me they could not help me and to try the chat feature. I tried the chat and after forty minutes of no help I was told a supervisor would be contact me. It has been two days and still no response. I never had such a hard time trying to make a purchase.

Sleep Number is very good. I've been sleeping on them for the last 30 years. I needed a new bed and I bought a king size bed from them this time. I had it delivered and the delivery team was good. Sleep Number's quality is very good. Everybody was professional. They did what they were supposed to do. Overall, my experience was great.

We have had Sleep Number since 2004 and we loved it. Last time, we bought one that was just like our old one. The sales representatives at Sleep Number were very pleasant. The first time they put the bed up, the air was going out, so we called them and they came back and fixed it. The bed is a little different but it’s fine. It’s a great bed. I have recommended Sleep Number to friends.

Bladder started leaking and your team did a great job in getting us a replacement. Would like to have a tracking. This would aid in our planning regarding the due date. Thank you for your product and assistance.

There is something very wrong with your company when you sell and deliver a mattress to my home that is KNOWINGLY inadequate. The side rails are much higher than the air bladder, even when the air bladder is set at 100. The center of the bed is sunken, so that I’m sleeping in a valley. My head is higher than my torso. My feet are high than my torso. When I roll to one side of the bed or other, it is an uphill journey. Mattresses are supposed to be flat!! Tell me you don’t know that? And when I call my salesperson, he hands me off to Customer Service. And it is there that I am told that, "You KNOW that the air bladder does not inflate to the height of the side rails!"

I followed her instructions to unmake, undo, and troubleshoot the bed. When I got ready to get in bed tonight the bed is now sagging more than ever. I had agreed to pay another $357+ to get my almost $5000 bed to be somewhat comfortable but this is ludicrous. As I stated earlier to the lady on chat…. This is the worst bed I have ever had and the worst customer service. When I bought the bed I was told it had a 20 year warranty, now the warranty is prorated because the bed was poorly made. The memory foam is splitting sideways, the egg crate foam is soft in the middle but not the sides, and the bed sags horribly. The remotes do not work. Please tell me you are going to address the quality of the mattresses.

My husband was recently paralyzed. Sleep Number was recommend to us by his spinal cord injury team. There were specific height requirements that the saleswomen was absolutely positive that the bed we chose would meet. Upon delivery and set up it did not meet the requirements, it was too high. Adjustment parts had to be ordered and were delivered within 3 days, the install team could not return for 14 days. My husband arrived home the day after the initial set up. And it has been extremely hard for him to transfer into bed.

The Sleep Number bed is a far superior product! We are excited to try and experience the advanced technology of the newest product. This is our second Sleep Number bed, and we have highly recommended your bed to many of our family members and friends.

Our other bed wore out and we were just checking and happened to go into Sleep Number and liked the way everything was on it. Their sales reps knew what they were talking about and it wasn’t high pressure. They just showed us what it was, then we went with that. We have retired and we were in a position that we had the money, so we went ahead and bought the Sleep Number bed. We had a different type of bed before with the air mattress and it kept losing air. The Sleep Number’s quality is great and I sleep through using the bed.

We were needing a mattress, and I did all the research and I didn’t find anything that didn’t have some kind of flaw in it. And a guy at the gym I was going to said that he had a Sleep Number for 20 years now and it was a great bed. He only had replaced a gasket 10 years into it. So I went ahead and got a Sleep Number. We've had it for two years now, and the biggest pro for me is that I could adjust it to be softer or harder. I've got an arthritic hip and I do jujitsu and police work and thinking about the hip pain that I have, I don’t think any bed is gonna feel perfect. We got our parents to buy Sleep Number too and they sent us 100 bucks. We bought a sheet set and we never saw it for a long time and they didn’t really ask a lot of questions. They just sent us a new one so that was pretty nice. I have recommended Sleep Number.

Our previous mattress was a Sleep Number mattress but was getting old. It was still comfortable, but we decided we wanted a new one; thus the purchase of the new mattress. We were kept well informed of the delivery date and time. We were very happy with the early delivery date and time. The delivery technicians were very efficient and professional.

I've been on a Sleep Number bed for almost 20 years now and I'm on my fourth Sleep Number bed. Their reps were friendly, professional and knowledgeable, and I had mostly good experiences with them. I sleep on my bed as hard as it can get and I don’t change it because I have a back situation. The overall quality of the bed I have now is fine and I get a good night's sleep.

We were impressed with the LYNORA ** who demonstrated the Sleep Number Mattress. The demonstration was very Helpful, She offed a 12-month Deferred/Free Finance Loan. We signed up for the 12-month Finance Free contract. We took the Mattress home, after we signed the contract, the same day On 4/24/2018 at 12:39 PM.

I am thankful for the level of customer service that this company has. From day one when I walked into the store to 'look' at the products I have felt like a valued customer. I ordered my bed that day, the SN employee took her time with me and the bed and walking me through the entire process and getting me everything I wanted. The delivery guys were professional, friendly, and quick, they had my bed set up and ready and had went over the controls and moving tips all within 30 minutes. The inner circle program allows me to earn credit toward future purchases and chances to win free SN items. The employee that sold me my bed (which is the best sleep I've ever had) has called and checked in on me and my sleep experience more than once to ensure I was a satisfied customer! Just above and beyond in my opinion.

I observed the installation of my new Sleep Number sleep system during the entire two hours it took the two professionals to assemble and install our bed. I was amazed at the detail of construction and thought that went into the system. The team was efficient, knowledgeable and professional.

I love my new Queen size Sleep Number bed. It is comfortable and takes up less space than my old King sized Sleep Number bed. Matt, the salesman at the store and the delivery guys were exceptional in their knowledge of the products.

I was having issues with my back and I still do. I didn’t feel like I was resting well. Also, we had a queen-sized bed and I wanted to get a king-sized bed. We decided to go ahead and check Sleep Number out. We weren’t planning on buying one, but we ended up buying one when we were in the store. We got the mattress, the pillows that were recommended, and the sheets that were recommended for temperature control. The sales reps were good. This has been a couple of years ago. And we happened to be back where we used to live and we knew one of the salespeople years ago. He was our son’s soccer coach when we lived over there.

We purchased our bed (Half-Split King) 2 years ago. A few months ago the bottom sheet ripped at the split. These are expensive sheets; it was upsetting. The next week, the second of sheets (used on alternate weeks) ripped in the same spot. Very disappointing.

We are Numbers Bed owner for 15 years. Between my parents and I we have owned 4 Numbers Bed. We have loved our Numbers Beds. 4/8 we purchased a new upgraded bed with customized bedding and pillows. Bedding was expected to be delivered 4/16, we followed the tracking and immediately knew it was misdelivered. We reported to UPS on 4/17 and then to Sleep Number on 4/18. Sleep Number agreed to ship another package of bedding as we were having bed delivered on 4/24. 4/19-4/23 midnight my husband and I were traveling by car 13 hrs each way to move his sick mother and gut/prep her property for sale, exhausting and mentally draining trip.

We picked the Sleep Number because of the reviews on Consumer Reports but we knew the bed that we wanted. We had tried the memory foam and the Tempur-Pedic. And the thing that we didn't like about that was that they broke down after a while and mostly because they slept so hot. We started looking at Sleep Number and we got the ones which the head and the foot can come up. We tried them out in the store and we really liked it. Also, we did pillows and bedding and the mattress and then the base that moves.

Thank you for a good night of rest and waking up back pain free. I have changed my mattress twice within 1 1/12 year and still could not get a good night's rest. My daughter insisted on me getting a Sleep Number bed. So on my way home from brunch after church on Sunday with friends and severe back pains I called her and said I can do this anymore. Lets' go to the nearest Sleep Number to try out their bed. And that's the best decision ever.

The sales and service personnel are really knowledgeable, fair, personal and simply great. I would not order the mattress protectors with the dual zone cool control as it goes under the dual zone and sort of loses its purpose for being. The sheets are a waste too as the two dual zones can’t connect together as there is no hole in the middle of the sheet thus prohibiting connecting the two dual zones. Again a waste. Finally using the dual zone does make your mattress firmer than your store Sleep Number. The dual zone does a great job and was too cold on night one!

I was having back problem and I needed a bed so I went to try the Sleep Number bed and thought that's what I wanted and I liked it. We've purchased the C and I got some bedding. We got the king size separate. The sales reps were all awesome there and we dealt mostly with Cheryl. She was a good salesperson and she was very thorough. The delivery team was very nice and pretty efficient and we love the overall quality of our bed.

I had a great experience with Sleep Number customer service. Merl was a very patient person. She went beyond her duties to help me. She called me to check on me if I've sent an email to her yet. She was very knowledgable about the products and pricing. She gave me a great deal to update the pump. 5 stars for Merl.

10 years ago I made the best purchase of my life. My Sleep Number is as comfortable today as it was my first night. My next bed and every bed will be a sleep number. The bed is easy to move and has operated flawlessly for the past 10 years. This bed will be passed down to my children when I move into my new king sized sleep number.

Excellent service representative. I couldn't remember what name the Sleep Number bed was under, so she went above and beyond, while being extremely patient, to find my records. She had to look up three different names and three different addresses before she found the right one with my own name which I did not realize was in the system. Thanks!

Salesman was knowledgeable and answered all our questions! Listened to what our needs were and seemed genuinely concerned that we choose the right bed. We felt that he did not push us into the most expensive bed but the right bed for us. He was very honest. He could have just sold the most expensive.

This is my second sleep number bed (Queen sleep number FlexFit2). Ordered the Dual Temp. Wow, love love love controlling the temperature with the remote. Keeps the bed cool in this warmer weather thus a great nights sleep??? With the head raised slightly. Great invention, the DualTemp.

I liked the different sets of Sleep Number. I got the bed so I can sleep better. The delivery was good. The delivery team set the bed up and did a demonstration. It's been three years now since I've had the bed and the overall quality is good. We have recommended Sleep Number too.

We paid to have the bed installed. The men pushed the bed against the wall and on top of one of the air hoses. We could not adjust the air on that side of the bed. We called the installers and asked them to return and lift the bed off the air hose, They refused to come back. We had to take a large dictionary, both of us lifted the bed, and managed to get the air hose out from under. Ever since the bed has lost air every day and my wife has to pump it up. We called Sleep Number several times asking them to come out and replace the hose but they said we would have to pay $299 for someone to come out and remove the hose, then pay another $299 to have him come several weeks later to replace the hose.

I slept on a Sleep Number at a hotel and loved it. The purchasing process online was easy. I went to the website and I knew what I wanted just from looking at it and ticked it. I got emails from Sleep Number throughout the whole thing. They set up the delivery time that would work for me and then they installed it. They warned me that the side of the mattress tend to collapse over time if you sit on the side of the bed a lot. So they told me not to do that and it helped quite a bit. I just wish I bought one that was a little more expensive. It would have been nice to have some of the other features where I could raise my head up just a little bit higher.

I’ve had Sleep Number in the past and I’ve had it since 2005 but it died. It was old and I had a power surge and it blew out the motor part. I got another one and I purchased just the mattress because I already had the frame. My interaction with the sales representatives at Sleep Number was wonderful and easy. I did it over the phone and the mattress came. They delivered it then we set it up. The overall quality of the new mattress was excellent, although it was not brand-new. It was two years old, but it was new to me. I had an excellent experience with Sleep Number.

Have had our Sleep Number for a few months, Have tried to return it a couple times but have been talked into trying a few new things to make it a better "sleep". Finally have given up and just want it gone! Paid over $10,000 and now they plan to refund less than $4500.00, and want me to pay either to have them pick it up for an additional $199 or go buy large boxes, wrap and put it all into "several boxes" (as I was told) and ship it back to them :-o... Read all the fine print fellow shoppers.

We purchased a King Size Split Top (I think P8). Not sure about number, but around $6,000.00 about 18 months ago. Did the whole experience in store. Thought it was great. After sleeping and living with the bed you realize you are now confined to 2 twin sized beds with a split in the middle especially when one person puts the head up a little to sleep. There is no place to lay your arm if you are a side sleeper if the head of bed is up on the other side, And if one wants the feet up both have to have feet up. It's a nightmare. I actually dread going to bed. I sleep in one of my kids' beds often when they are away for the night. I called Sleep Number about 6 months in and was told, "Too bad, your 100 days are over. Nothing to do for you." Be aware that you will be getting a much smaller sleeping space vs a king size bed if one of you use the head up. Overall, so disappointed and I can't wait to get rid of this bed.

We've had Sleep Number's P5 mattress for about a year and a half now. We decided to get one because my wife has a back problem. She's a dental hygienist and she suffers from occupational-related back problems. The sales reps at the showroom did a great job. The people who delivered the bed were very professional. They put it together. When we bought the bed, we were about a month and a half away from moving so I was very concerned that I would not be able to disassemble and reassemble this bed. The technicians took great care in explaining to me the procedure and I was able to totally disassemble the unit, and then reassemble it in our new home. It's been working flawlessly. It's a very good bed and we sleep very well in it. I recommended Sleep Number to friends who had purchased it and Sleep Number sent me $100 bucks. I told my friends the truth that it is a great bed and it is not cheap.

We had a Sleep Number bed before and we just really enjoyed it. We've had their products for six years now. Recently, we purchased the split king with the adjustable base. I've had a good interaction with everybody from the salesperson to the delivery team. The delivery guys came in and took care of business. They ordered stuff that didn't show up. Sleep Number's product's quality is wonderful. We've been pleased with everything. I would recommend to a friend to get one.

My husband and I made an impulse buy 2 years ago when we bought a Sleep Number bed (Split King P5). I was undergoing chemotherapy at the time and I thought a new bed would help my discomfort at night. We were well past the timeframe to return the bed but I still felt zero comfort. It feels like I’m sleeping on an air mattress, which is what the bed essentially is. My sleep has gotten worse since we bought the bed. I would NOT recommend Sleep Number beds to anyone. So many nights of horrible sleep. So much money wasted down the drain.

I bought my split king bed about 9 or 10 years ago when the split kings were two XL twin beds side by side. I love the comfort my bed provides but now that my life situation has changed, I find I’m stuck with two beds (with hard to find sheets) and dealing with a crack in the middle sucks! I would love to get rid of my beds and buy a queen size adjustable bed but Sleep Number has no trade-in policy. The least they could do is accept a trade on my adjustable frames that are in perfect working condition. That’s my only gripe but it’s making my life miserable!!

We had great service at Sleep Number when we purchased their C4 a while ago. We went, checked the bed out, left and then came back when we were ready to purchase. It wasn’t a high-pressure sell. The delivery was great too. It was in and out and done quick. It was an easy setup. I'm happy with the bed and we referred a couple of people to Sleep Number. I told them how my back was hurting and I needed a hard side of the bed while my wife needed a soft side. With the C4, my back has been much better.

This is our second Sleep Number bed. We bought the first 21 years ago. Tried a memory foam bed but returned it after a month. It was hot and my arms kept falling asleep. Bought another Sleep Number two months ago. Love it!

The P5 bed is awesome, but we've also had a great experience with every single person we came in contact with during this process. And I spoke to 3 salespeople online (Katie and Brian, primarily), and they were all knowledgeable and professional. Leslie from the home office called me the next day and she was a very strong representative for your company and answered several questions, while also presenting ideas for us to work within our budget.

My wife and I were tired of the old bed so we checked out the bed from Sleep Number and we liked it. The sales rep was very knowledgeable, very nice and helpful. Also, the delivery team knew what they were doing and they were very polite. They showed us how to work everything and it was good. The bed that we purchased wasn’t the most expensive, but it wasn’t the cheapest. We have owned it for over a year now and we like the quality of the product. Originally, we used my rails in headboard and footboard, but that didn’t work out. We turned around and ordered the foundation that they sold and then they set it on. We haven't had our problem since then. We would buy a Sleep Number again. But we don’t need to because this one’s working out fine. Others should buy it too.

My sister had one of the Sleep Number beds. I loved it and I wanted one too. I bought the whole mattress and the dual-sided movable bed frame. I had a pretty good dealing with the sales professional. He was an easy going guy and I was comfortable talking to him. The home delivery was great. They helped me understand how to use the bed, gave me tricks on what to do and how to best maintain it. If a friend asks me about them, I will tell them that they definitely need to make the purchase. I have the Sleep Number products for a year and a half now and it has made a huge difference in my sleep quality and the way that my back feels.

After hearing the advertisements for 10 years, we replaced our 10 year old Tempur-Pedic with a Sleep Number. The in-store model seemed comfortable at a setting of 100 (most firm). Upon taking delivery of the bed, ours didn't seem as firm, (as I'd remembered). The technicians stated, "It's as firm as it gets". I asked if he could increase the air pressure. He replied, "No". I figured I'd get used to it. We left town, shortly after the purchase and returned after the 100 days trial. I have had it nearly a year and my back starts to ache, the moment I lay down. When I travel and sleep on firm-extra firm mattresses, my back doesn't hurt. I can't remember when I was more disappointed in a product. So, if you want a truly firm mattress, I suggest you look elsewhere.

Broke our remote and needed to get a replacement - the remote would no longer illuminate or function; the agent was helpful and immediately addressed our concerns. We had no issues resolving this problem quickly and were delighted to know this was covered in our warranty.

We had good recommendations about the Sleep Number bed from friends and we didn’t like the bed that we had, so we bought another Sleep Number bed. We bought one six years ago, then we bought a C-2 this time as a spare bed. The sales reps were very helpful and we had a good experience with them. We had the bed shipped by mail, then we installed it. We like the bed that we got and it works well, and the other people that have slept on it also have the same response. I'd buy a Sleep Number bed for a camper. We've bought a bunch of other beds before and even more expensive ones, and the Sleep Number bed is the best bed that we've found and been able to buy at this point.

Bought the I8 bed a couple years ago thinking this would be our last bed purchase and it was going to be great. Worst bed ever! My husband and I both have lots of back pain and if you don't sleep on the edge of the bed it feels like you're sinking in a hole. Wasted $3,600 on this piece of junk. The bed never stays where you have it set. Called technical support right after we bought the bed and they were about useless. My cheap air mattress from Target is more comfortable than this bed. Very bad investment.

I was appalled to find out that I cannot opt out of Sleep Number disclosing my personal information to affiliates, vendors, or business partners who are acting on your behalf unless I disable the SleepIQ. I spent over $6,000 on a product whose main selling point is the technology integrated with the bed and I have to forfeit the sleep analytics so that Sleep Number will not share my personal information?? I am not using a free product such as Facebook. Sleep Number beds and the technology integrated into the bed are quite expensive. We all need to ask Sleep Number to change their privacy policy to allow customers to opt out of sharing their personal information without forfeiting the features they purchased. I have sent a formal complaint to my local congressman and so should you.

This is our third Sleep Number bed and the one we had originally was uncomfortable. We had Sleep Number products in our home for 10 years. This time, we have the king size that has the adjustable base, split top and then we put a queen size in one of the guestrooms. Their sales reps called periodically and checked on us to make sure if we need anything or how we're getting along with the bed. The lady at the store has been very nice. We scheduled a home delivery and the folks that they sent were perfect. They were very courteous, getting right on it, put it together, get it done and explained how to use it.

The delivery was fine. Did a great job... Only problems bed is not comparable. We have had many issues with the bed. Called customer service to try to resolve. Had bed less than 2 weeks and we're not happy with the bed or the price we paid. May have to return. Not what what we expected. Will be in touch... Thank you.

I’ve gotten a Sleep Number from a yard sale and we liked it. When it wore out, we went ahead and got another one. But before we bought the bed for the second time, I sent emails to all the chiropractic medicine schools and I asked them which bed they will prefer. All those who answered said Sleep Number, so we went with it. We bought the lowest mattress they had and the controller. We had extremely good interactions with their sales reps. They were amazing. Sleep Number shipped it to where I work in the Bronx, which was fine with me. The only thing we didn’t like was it took too long to get the bed after we wrote a check and paid for it. But I love the overall quality of the bed. It is one of the best beds. I’d recommend Sleep Number to anybody.

So we just purchased this bed over $5000. I asked the salesman if there was a chance of getting free delivery. Was told you guys don't do that and the ones who do usually have the charge built in to the cost of the mattress. Well no more than a few days after we purchased our bed I see advertising that delivery was free for our bed. Can you please explain this. Also was not told that with your 100 day guarantee if we decide not to keep the bed there is another $200 charge to pick it up! I almost feel like we should just return it as I can't seem to get past this. very upsetting to be lied to like that.

We’ve had a Sleep Number for years and just changed sizes. We’ve purchased them for our kids too in the past. We dealt with one gentleman and he was always accommodating. He knows everything and makes everything work. We had the beds delivered and our interaction with their delivery guy, Scott, is fine. We’re working right now with him. We already had adjustable bases on another bed we’ve had in our other room and we put those underneath the bed. I’m going to check Sleep Number’s base to see if they’re smoother and do better, then we will have to change bases. But we never had a problem before on the ones that just were stationary. We’re very happy with our experience with Sleep Number and we tell everybody that.

I never thought I would find a bed that doesn’t hurt my back. I finally found the perfect bed. I was sleeping only 3 or 4 hours each night for over 10 years and most of it in a chair. Now I enjoy sleeping in my bed through the entire night. I can’t believe I waited so long to make this purchase. It’s the best investment I’ve ever made!

Second time in close to 20 yrs that had to replace parts, both times encountered no problems, cost surprisingly low and/or no cost. Customer service rep helpful, pleasant and easy to speak with. Hope to update to another bed someday.

We’re very happy with Sleep Number. We've had their products in our home for about 30 years. The one we currently have is the third bed we've had. It's a queen size, flat and regular bed. The sales professionals were very nice and everything's fine including the delivery.

I purchased a queen size adjustable base Sleep Number bed a few years ago from a local Syracuse, NY area Sleep Number store. It was installed and set to my specifications. I am very happy with the bed and with the customer service representatives on the few occasions I had to call for help. I did notice that after several months (about 6), it seemed like there was a slight sag in the middle of the bed. I'm not sure what caused this, although my guess is that because the sides of the bed are stiffer, the center is where the adjustment takes place. If one lies down near the edge, it is not level, but rather it tips downward as it gets farther away from the edge.

My fiancée and I went to a big business expo fair and we bought the Sleep Number Labor Day Edition. I liked the price of the bed and it was really good. Also, I love the overall quality of the bed. The delivery was easy and it was delivered as promised.

We had a Sleep Number before for 20 years and decided to purchase another, which was adjustable. The Sleep Number reps were always very knowledgeable and friendly. Also, the home delivery was fine. They came in, showed me how it worked and made sure it was working before they left. I’m very satisfied with the overall quality of the product. I’m a repeat customer and we’ve actually bought three other beds before, and we were very happy with it. It was always exactly what we wanted.

Our daughter purchased a Sleep Number and raved about it. Since my husband and I were both having trouble sleeping, we went and looked at it, and purchased one. We went to the Wesley Chapel store and the representative was a young male, who was very knowledgeable, polite, and attentive. He was very good. The guys who delivered it were quick, efficient and clean as well. We love the king split bed itself. We enjoyed it. We sleep better with it being able to have different numbers on each side. Plus, I can raise mine and not wake my husband up or vice versa. We also bought two different kinds of sheets and then we went back and purchased a second bamboo sheet.

Called customer support regarding a leaking right side air chamber and was informed I had to pay pro-rate out of pocket, I was not completely informed of the 25 year warranty at time of purchase and find this completely unacceptable. I then asked for an email I could write to in order to escalate to someone in charge, have not heard back for days.

My wife and I had shopped for a new Sleep Number last Labor Day Sale and received a quote from our original salesperson Penny from when we bought our first. We have loved our bed but are very disappointed with the service received when surprised by finding black mold. We were never aware of any issue with our bed and possible mold issues. I would had checked my bed weekly if I knew, but yet headaches every morning at home but on business trips we never experienced made us start inspecting our space with major spring cleaning. I found the dark spots only to reveal the most awful thing possible. Our local contact Penny quickly within 15 minutes of discovery directed us to customer service first thing Monday March 26th.

I needed a more comfortable bed and when I went to the Sleep Number store in Amarillo, their people were friendly and helpful. The delivery guy did a very nice job. One time, I called for something before the delivery and he called me back and helped me. The quality of the bed is wonderful and I like it. I've recommended Sleep Number to several people. My son too, took the bed and the pillows because it’s very comfortable.

I originally purchased a Sleep Number queen bed and the second purchase was a Sleep Number king. I was very satisfied with the first purchase, so I went ahead with the second about eight years later. I realized that the cost of the bed itself was more than a regular box spring mattress, but in the long run, the Sleep Number bed was more economical. The Sleep Number bed doesn't have the faults of a regular box spring which gets saggy and gets your body impression. After about eight years, I'm still going to have the same impression on both sides of that regular mattress if can flip it. With the Sleep Number bed, that doesn't occur.

We had a Sleep Number 15 years before and we bought one recently as an upgrade. We were quite pleased with the people that we dealt with when we went to buy it. We went back and bought a couple of things later on and it was fine there too. We were treated greatly and fairly. Also, the people that brought the bed and set it up were really good. They left in a hurry but they did everything that they were supposed to do. Plus my wife said they cleaned up after themselves. The one thing that I have to worry about is if I get a question and they don't have any real maintenance person in the area to come and look at my bed and tell me what's wrong with it to fix it. There's also the fact that they seem to be awful pushy with their emails. But overall, the bed is working fine for both me and my wife.

The 100 night guarantee was a warm blanket when deciding to make the initial purchase, but since the bed did not work out, it has become ice water. We are unable to return any of the bed accessories which cost us over $700 and are paying delivery fees on an item we are not even keeping. If you are purchasing this bed, make sure you want to keep it as you will be out money if you decide to return. The guarantee is only for the raw price of the bed and you will be out $100s with nothing to show for it but a bad night's sleep.

The C2 is a nice bed but I would recommend a topper and a good quality mattress pad otherwise it feels sweaty. We bought from a local store over the phone as we were out of state and Banji was very helpful and sweet.

When we first got Sleep Number 22 years ago, we had different beds prior and we kept breaking them. It was such a waste of money. Somebody told us about Sleep Number, and it's nowhere near the same. Everybody in our family has Sleep Number and we love them. Our daughters have them and all of them have been better than we expected. Once their fiancés slept on them, they were like, "We're not going to sleep on anything else."

Kudos to Kenneth and William for a fabulous delivery experience! Kenneth kept me up to date on his timing and once they arrived they were courteous, friendly and efficient! They were very conscientious - all packing materials were removed and they wore booties into our house. Kenneth explained everything well and was a lot of fun to work with! Looking forward to enjoying our new bed... Thank you for a great experience so far!!

Came into the store to order the I10, explained to the salesman what I currently have at home (Tempurpedic with adjustable base) that need to move to another room. He assured me that it wouldn't be a problem and they can move it to a different room when they deliver the mattress. On March 12 (delivery date), the delivery crew showed up and told my wife that they can't move the bed to a different room. I was furious and called in to cancel the order. After confirmation with the rep that my order would be cancelled and the payment would be return to my credit card. Fast forward 18 days later I got notification that my order would be deliver on April 14th. So my order didn't get cancelled and it's getting deliver a month later.

I was in the market for a mattress and I wanted something that would give me flexibility as I get older, and would have a good long warranty. The sales rep at Sleep Number was helpful. I purchased a mattress as well as beddings and sheets. I scheduled for a home delivery and they came, set the mattress up, made sure that I was aware how to use it, and left as I would expect. I would recommend Sleep Number to others. The only drawback is the cost factor for most people. But other than that, I love the overall quality of the product. I’ve had it for a year and half now and my sleeping has been better.

Our Sleep Number bed WAS SUPPOSED to be delivered today. It was not. Yesterday I called the Customer Service number and spoke with Jim. I told him that we had not received a phone call prior to our delivery date. He checked and discovered that our order had been cancelled. I assured him that it was not cancelled by us. He told me that it had been cancelled when my husband called (a couple days after receiving an email from Sleep Number to confirm our order) to "correct" our delivery address (someone had input incorrectly) and "correct" the spelling of our last name. My husband asked the woman from Sleep Number that he spoke with regarding these "corrections", if he could get an email confirming these "corrections". She said "no, I cannot do that." Wow! What customer service!!

We've had a Sleep Number at home for 20 years. We've always recommended it ever since we got it because it's the best bed we've ever had. So, we bought a second one in Florida and we did it over the phone. Their sales rep called us a couple of times but he called us at our home number in Minnesota, not at our number in Florida. So, we didn't get the calls. Everything was great with the installation. The guys were very nice, worked very hard, and got it all done in no time. We got the basic model and its cover is better and nicer than the old one.

We are totally displeased with the Sleep Number air bed my wife purchased and they would not replace the pump, even though they state it is one of the most common problems. We are getting rid of our bed and shopping for something new that will suit our needs and not be faulty after a few years. Mattresses should be good for at least ten years in my humble opine and that is certainly NOT the case without bad bed that started going bad after 3 years. I would NOT recommend this bed to anyone- sorry. They have terrible customer service unlike the Kohler company that totally replaced our high rise toilet after 8 years, with the plumber's report on the continuing problem- that is great service and they did it again on a kitchen faucet. Semper Fi.

I love the beds. I have severe back issues & can adjust the need to my needs every day. No other bed does that! I also love the In Balance Sheets! I never have to turn my pillow over! The mocha are a beautiful color & just match my decor!

From the beginning our service has been less than it should be. First, one of our FlexFit units didn't work. That had to be replaced. Also, one of our mattresses slides off the bed. It took a long time for someone to come check what was wrong. They finally sent someone over to identify the issue. They told us they would order the replacement parts and everything would be taken care of.

Pro: I'm happy with the bed, very comfortable and well built. It is a king with dual controls. After 15 years the only thing that wore out was the top foam pad and top zipped cover. Con: The cost to replace the foam pad and zipped cover was over $1000.00. I decided to purchase a complete bed for $2000.00 even though there was nothing wrong with it. Suggestion: Make the price of replacement parts reasonable which would prolong the useful life of the bed. Conclusion: The bed is comfortable enough that I made the decision to purchase a new one.

Upgrade our Sleep Number bed from a P5 we bought in 2011 to a split king for my husband who has health issues. We went to the Florida Mall store several times to look at the beds and talk with the same salesperson. Looked at a variety of beds, told him our budget and what we had at home. Purchased the P6 360 with the integrated base 2/10/18. Picked Delivery 3/6/18 due to needing a Saturday delivery. The home delivery team comes and ask us where our frame is??? We were never told we needed one, we asked when we purchased the bed about it and the salesman said didn't need one. The base was all we needed.

Jenna, store manager from Arden Fair Mall, is the best thing ever when it comes to Sleep Number. She remained patient, knowledgeable, and communicated with me every step of the way. She never gave me the feeling of the "pushy sales" mentality I have had at other Sleep Numbers and I really appreciated that. It was very refreshing to feel like a valued customer and not just a number in the books. Thank you for everything and I cannot wait to receive our order!!

After having our previous sleep number 7000 series bed we have had it for 11 years and we saw all the commercials and it was time thanks to Jeremy at the Cerritos Store for all his help, we first started at the So Bay Galleria and walked around the store 3 times sitting on beds and not 1 salesperson would utter those 4 words " CAN I HELP YOU "

Sales people were very helpful and wanting to help. I would refer buying a Sleep Number bed to everyone I know! The only thing is that the stores don't have all of the merchandise, like sheets. Although we did receive them very fast.

I had a couple of Sleep Number beds for 20 years and I was buying a replacement bed for my motorhome. I only had one choice, so it was pretty cut and dry. The sales rep was very helpful and then he followed up and gave me a card so I could call back to him if I had more questions, and he was willing to give me time. The bed was delivered to my doorstep by UPS and I put it all together. It was simple to set up and the quality is good as any of them as before. Everything has been fine and I have recommended Sleep Number.

The Sleep Number bed is worth it if you could afford it. Nothing is better than a good night sleep and you're guaranteed one with this bed. The P5 is a great place to start. It's a great prices and nice people.

My recent purchase of a Sleep Number Bed, was prompted by some health conditions being experienced by my wife. I had owned an earlier model and was very happy with it. We gave it to our Granddaughter after we purchased a different bed. My wife was happy for a while, but as time moved on, she wanted another Sleep Number Bed. We needed one that would allow her legs to be raised and I wanted one where I could have my head raised. The service I received when we went to purchase the bed was nothing less than impressive.

I purchase a i10 flex bed to be delivered 24 March, I have not received the bedding. I called Sleep Number's customer service. They told me my bedding would not be here till the Tuesday 27 March by in of day. Also said I could purchase a set of bedding up to 200.00 and they would pay me. Said I could on get the sheets and Numbers bed would not operate with any other sheets. This is unacceptable. NO BED FOR 3 days.

The bed is awesome and we love it. The sheets for it are a huge problem! And we can only buy them through Sleep Number. Our king size flex sheets starting to split within 3 months of buying them. I called customer service and they are sending a replacement set free of charge. I am not very hopeful about the new set lasting. Beware.

We purchased a 360 I7 Sleep Number Bed about 1.5 months ago. It's great but we recently had an issue with the frame. A leg decided to give out so the mattress sloped away from the bed. Customer service could not get someone to fix it for at least six days. Too much money spent to be treated like this. Sleeping on the couch is not fun.

I called Customer Service and in their defense they were very kind and tried to be helpful. They advised me I was out of the warranty time limit for a refund, which is really what I want so I can purchase a firm spring bed. Ever since I purchased this bed my health has declined, I have severe back and neck pain and I am suffering with migraine headaches. This bed came highly recommended and when in the store it seemed comfortable. I was sent foam lifts that were suppose to help with the firmness and this has not helped, the bed seems uneven and I feel like I'm on a cheap air mattress. Please Sleep Number do the honorable humane thing and refund my bed with a full refund so I can finally get my health back.

Neither of our remotes would control the bed. We had to redo the settings to make it work. The representative knew exactly what needed to be done and led me through the process. Everything works like new now. We are completely satisfied. Thank you!

When I purchased my Sleep Number bed no one informed me that a double was shorter than other beds. I was shocked at the length which does not suit a person who is 5 foot 10 inches tall which is pretty average and not overly tall. I called to see if I could upgrade to a queen size as the delivery man told me I could, and was promptly told that all sales are final and there are no returns or exchanges. I also inquired why there were no wheels on the bed, because as a senior with a heart condition I am unable to move it myself. The delivery man also said they would to that, It was delivered without wheels or even casters. I called again and was told that wheels were 26 dollars extra.

The staff at the Holyoke mall were very helpful and ordered what we wanted in a timely manner. They took their time to explain everything we needed to become more comfortable. They were very knowledgeable and answered all of our questions. I have recommended them to my family and friends and will continue to do so.

We got a Sleep Number bed maybe 2 months ago. I have a very bad back, so we were told that the Sleep Number bed would be the way to go. This makes my back even hurt more no matter what setting I use. We called customer support and they said, "All you need is a different top." So they sent one, that even hurts worse. We are still in our 100 days to try it out. But we get said stories from the customer service, says to try this and that, well I have already tried them all and nothing works. We paid a lot of cash money for this crap. You just need to take the thing back!!!

This company has the worst customer service I've ever dealt with. I received my mattress and set it up. However the pump and remote would not connect. I called on 3/5/18 to report the issue to get the problem rectified asap so I could use my brand NEW bed. We went through the troubleshooting steps and still did not work. Ok no problem. They said they would send out a new pump and remote. It would be there in a couple of days. I was told I would get an email with the tracking number. I waited about 4 days or so, no package and no email were sent.

My husband and I bought this bed in 2015 thinking it would last. We've had repeat problems with sagging and lack of pressure, causing back problems, only to be repeatedly asked to problem solve ourselves.

Ordered twin Xl ILE & Queen dual iLE, SleepIQ on 2/24. Delivered set up Twin XL today 3/16. Delivered part of the Queen Dual iLE but was missing parts. Now it will be the 3/31 before they can come back, parts will be here next week.

Pleasant and comfortable. I have been looking at buying a Sleep Number bed for 4 years now and I now have the ability to purchase one. I hope my experience lives up to my expectations. So far all is good and I hope it continues to stay that way. Again thank you very much for your service.

We have 2 Sleep Number beds and couldn’t be happier with them and the customer service is the best I have ever dealt with. Even though our first bed was purchased many years ago they still valued us as customers and fixed everything. We have recommended the bed to several friends and several have purchased them as well and are as pleased as we are with them. Can’t think of anything that would need to be changed from the product to the people we have had the pleasure to deal with.

Twice my wife and I asked about the 100 night trial and return, and we were lied/misled and never informed about the frame NOT being part of the return! We also have experienced the worst customer service by rude and unprofessional employees!

I have a Sleep Number bed, memory foam topper and just added the adjustable base! I have had so many other beds but you get what you pay for... I will have no other bed! The delivery teams have been very professional each time... Well pleased!!

I called to see if I could buy a new chamber, as mine was showing some mold. 5 minutes on the phone with Sleep Number customer support and they are sending me new chambers at no charge. Great company! Love my bed! Thanks.

I love Sleep Number and I would recommend them. I used to have constant back pain and since I used a Sleep Number bed, I don't. My hips also don't hurt anymore. We had our first Sleep Number for about 11 years and we recently purchased another. We had a wonderful saleslady. She was really sweet and we loved her. When the bed was delivered, it was almost 10 o'clock at night when their guys got here and they were exhausted and grumpy. They didn't want us in the room and they might've been a little freaked out by my husband who's totally blind. But they did a good job and we like our new bed a lot. It's better than the other one we had. They said we should've pumped it up but nobody told us that and the foam wore out. But this time, they told us we're supposed to pump the bed up everyday, which helps keep the foam. It's an i10 mattress and so far, we are happy with it.

My wife and I went to a Sleep Number Store and bought a bed on February 23. We were told at the time of the transaction that delivery would be March 23, however "this must be a glitch in the system" the salesperson told us, "as most beds ship within two weeks." Indeed, the customer order form stated "within 2 weeks." The sales person was kind enough to give me a phone number to call the next business day to actually see what our ship date would be. I called and they said that they could not guarantee shipment by the March 23 date.

I love my Sleep Number bed. Best bed ever. Worth every penny, great investment. I love that I can set it any way I like it. I have heat/cold. I can make it soft/hard. I can raise the head or feet. I can set and do whatever I want. The customer service at the store was fabulous. I was able to return a pillow with no problem. Delivery staff moved my old bed to another room and set up my Sleep Number bed. There was a problem with the frame but it was handled and I got another delivery. I sleep like a baby now. Wish I had purchased one a long time ago.

Employee took the time to show us the different models available. Also showed us the differences between models. We spent about a good hour and a half trying different models until we found the one suit us best. Great service and great product.

We had a Sleep Number before and we needed a new mattress. We started looking and liked Sleep Number so we bought it. The sales reps in different stores were personable. They helped us pick out the right beds for us, for our budget, for our bodies, for what we wanted out of a night’s sleep. It was home delivered in both times. The bed we have now is smarter than our first Sleep Number bed. These fellas who came in were very knowledgeable and showed us how to adjust the numbers and how to raise or lift the head or the feet of the mattress. They took time to educate us on the product.

The best bed. The only thing better is the more expensive version with heat & massage! I didn't know about the better bed until reading thru papers after purchase... Will they allow a trade? Because I'd trade. This is not my first numbers bed. Got the first one in 1997 and immediately knew I'd be a customer forever. Fibromyalgia makes it hard to sleep, but adjusting for your comfort is a great help.

Jordan ** our sales representative has been a pleasure to work with. He was knowledgeable, friendly and courteous. He definitely went out of his way to make sure our buying experience was excellent. We highly recommend Sleep Number one beds and if you were in the market please go visit Jordan and please tell them that we sent you in. You will be on your way to a comfortable night sleep.