Sleep Number Reviews

With the Sleep Number bed, I can raise my feet and raise my head if I want it. I can adjust the pressure of the bed on either side as well. If I feel I’m comfortable with the head, I can put it back, and the same thing goes with my feet. I’m satisfied that I can do what I want with it. I have several back problems and if I want it adjusted to fit my position on my back, I could. I have two Sleep Number beds right now. One is less than a year and the other one is three years. It’s expensive but if people want it, they have to pay for it. Financially, it's not worth the money, but what choice do I have when I want something? Their sales reps were nice and the delivery team was good. Having a Sleep Number is rewarding, and I'd recommend it.

We’ve been long-time customers of Sleep Number and we love the accessories and all the products. We purchased a bed six or seven years ago and then upgraded to a new bed. We needed new pillows and went back this last weekend and got pillows to match the bed. We're very conscious about having a good night's sleep. I made purchases from a store out of the Clackamas Town Center and it's been great. The sales reps were very friendly, very helpful and very well-informed.

Love my Sleep Number bed and cannot wait until the new bed arrives. Our sleep professional did a great job allowing us time to select our bed, showed us all the different features yet did not pressure us in any way. We were already satisfied customers, now we’re even more satisfied.

I've had a Sleep Number bed before, which I bought many years ago, so I got another one. This time, I got a king size bed with a head part that goes up and down, and it is split in the middle. The reps were very nice and professional, and the young man that waited on me has been extremely helpful. Sleep Number delivered the bed and set it up, but I kept my old mattress. The overall quality of my latest Sleep Number bed seems to be fine and I'm not having any problems with it. Everything was good with Sleep Number and I've recommend them, and I've already had someone buy a bed from them.

Sales clerk, Victor **, was very knowledgeable, pleasant, confident and professional. Knew the product inside and out. I have many physical issues, and he explained how to make the bed work for me. I'm looking forward to my new bed delivery right after Thanksgiving!!!

My husband and I are excited to receive our new Sleep Number bed. I like a very soft mattress and my husband likes a firm one, so this way, with the Sleep Number bed, we can both be happy sleepers!! For 20 years, my side of the bed has been 4 inches taller because I have been using egg crate and foam cushions to soften our mattress. Finally, our bed will not look so bizarre, and we will both be comfortable and well-rested. Thank you, Sleep Number! For the amount of time people spend in bed, I wish we had made this investment years ago!

Pump failed in middle of night, deflating both sides. I've had seven spinal surgeries in four years, which is why I bought the stupid thing. Phone support had me crawling on the floor like a two year old unplugging things and replugging them. Then they tell me I have to wait to have a pump shipped in 5-7 days, then crawl under the bed to install myself. If that doesn't work, and only then, will I be graced with the privilege of a service call under what you call a warranty - during a Holiday week, so I'm not holding my breath on expediency there either. In the meantime, do my wife and I sleep on the floor? The lawn, as it might be softer? Or do I pay the $100 plus per night to sleep in a hotel? I expect more for an overpriced product.

I've been using Sleep Number products for 10 years and I love them. I wanted to upgrade, so I recently bought a king-sized mattress from them. The sales reps were really great and they explained everything to me and took their time. We had the mattress delivered via UPS and we set it up ourselves. The whole process was easy. My Sleep Number mattress helps a lot and it took care of my back problem.

We had to exchange our DualTemp device and everyone we spoke to showed tremendous enthusiasm. For some unknown reason, only one side of the bed worked. The customer service staff were happy to help us. It was a great experience!

I recently purchased a C2 Sleep Number mattress. I absolutely hate it. I called to return it as I was told would be no problem. They will not return it for 30 days. This bed is extremely uncomfortable and killing my back. Furthermore, I was told when I purchased if I did not like it I could return it and get my money back, expect the delivery fee. I find that fair, now I was told they will charge me an additional $179.99 to pick it up. This is absolutely unfair!!! I will never deal with this company again!!!

I like my Sleep Number. The sales rep was very pleasant and a very capable young man. I had no problems with how he dealt with my purchase. They sent a delivery team and they knew what they were doing. They did an excellent job. I'm a happy customer.

We had a different Sleep Number bed but we wanted one that had the flex that we could put the top up or down. We dealt with Tony and he was wonderful. He was very patient, answered all our questions and was a good listener. He also called to check up on us when things were delivered. The delivery team came right in, set everything all up and showed us how to work everything. I’ve had Sleep Number in my home for 16 years and my husband always says if there’s a fire he’d throw the bed out first. It was a great experience and I would do it again.

Bought this 2 years ago and I’m very dissatisfied with it. I believe the guy who set it up didn’t do it right. Set it to 100 and it’s too soft, go lower and it gets even softer. Not happy and would not recommend their product as it’s overpriced and doesn’t give you any better sleep than a Simmons!!!

My first night's sleep was wonderful. I hadn't been able to sleep in a bed for years. The delivery team set up the remotes for each side which was quite unlike the experience I had with another company. Previously I would wake up in the middle of the night with back and leg soreness. Now that I can sleep through I am waking up at an appropriate time and much more alert at work. Also the delivery team was one of the best experiences I've had with any type of furniture delivery.

We just purchased a P8 pillow top and our delivery date was for Nov. 7th at 8pm. The delivery guy was very nice and set it all up. So this was my first night and when we woke up the left side was totally deflated. My husband was trying to see what was wrong but the pump would not work. He called customer service and he had to do a diagnostic test first before they would do anything. So when my husband came home after work he was under the bed trying to figure it out how to do this test which was very hard. We are thinking if this already happened now after 24hrs of having it how are we going to do these tests when we get older. There's no way! Now we have to wait 2 weeks to get a tech to come back out. We are not satisfied and can't return until Dec. 7th and the base is non-refundable. The shipping is not included either. I don't get to test it out now. So unhappy! Buyer beware!

I would highly recommend a visit to the Sleep Number store. The presentation is interactive and allows you to sample the products both visually as well as touch. Great job at explaining the science behind a good night's sleep. The sleep specialist was knowledgeable and personable.

We moved to Florida 20 years ago and our first bed was a Sleep Number. The name of it was Select Comfort at that time and we ordered it by mail. It was comfortable but it made a squeak in the beginning, and they sent us something to cure that problem. One of the units went bad and we purchased a whole new one two months ago. I went into the store and the experience was very good. Overall I would recommend Sleep Number. As a matter of fact, there was a lady and her daughter trying out the bed in the store when we ordered ours. And I told her, “For whatever it’s worth, we’re here to buy another one because the old one, after 20 years, one unit went bad.”

We initially received our bed on September 15, 2017 while we were out of town on a camping trip. Therefore, our first view of our bed did not come until we arrived home on September 17, 2017 and boy were we extremely dissatisfied with how the bed looked and functioned! The bed was so poorly installed and the foam pieces in the mattress did not appear to fit correctly. In addition to the bed being so sloppily put together the foam inside the duvet was not square nor level in height. The entire bed appeared so uneven, lumpy and out of shape, as well as the flex fit function did not work properly. With that being said, the foundation was not level and did not work in unison with the right side.

I would have given zero stars...I never got a bed! I purchased this bed on Oct 26th and after 3 failed delivery attempts, (1. missing part, 2. cracked foundation, and 3. missing a whole entire mattress with another cracked foundation) I had no choice but to cancel my order. I have lost complete confidence in the Sleep Number brand and will forever warn others, who plan to purchase from your organization, by sharing my awful experience. Again, complete disgust in how we were treated and the lies that were made by customer advocacy, in that they ensured we would not have any further issues after the first debacle. This is, truly, one of the most frustrating experiences I have ever had to deal with. I never had a chance to experience a Sleep Number bed and never will.

It's wonderful with Sleep Number. I had a lot of back problems and I had tried several different mattresses. I tried Sleep Number because it was an adjustable mattress. I tried a pillow one time, but it didn't fit me just right, so I ended up taking it back and exchanging it. But I bought the full set with my king size. This one was for a camper. So, I just bought the mattress and the cover. This is my second mattress to buy from Royce. He's at the Sleep Number store in Huntsville, and he's a great salesman. He's very professional and super helpful. They shipped it both times and I was able to follow directions in setting it up.

We went from a waterbed to a Sleep Number and when we moved, I was having back problems again so we went back to our Sleep Number. We replaced it with a new one recently and it's about the same as the old one except we only have one remote for this while the other had two remotes. Their sales rep was very informative and very nice. He explained well but we were almost familiar with everything. We were pleased with him. The delivery was fast and easy, and the new bed is of high-quality. Everything worked out great and Sleep Number should keep doing what they’re doing.

I bought my Sleep Number bed and adjustable base in 1994. The base lasted til 2016 with very little maintenance. I called the company a total of 3 times, for which the customer service people were knowledgeable and personable, and able to fix the problem without difficulty. I then bought my chronically ill daughter a Sleep Number & adjustable base in 2013 after she broke 6 vertebrae in her spine. She feels the same way I do. I feel that if the quality and expertise that this company has were available in all other businesses, there would be no unhappy customers anywhere, ever!

I purchased 3 beds totaled almost $14,000 but was not worried because of 30 day trial. I now wake up with migraines and back aches. My daughter now has back aches. My son tosses and turns all night. I tried different number settings for 30 days with no luck. The bed in store does not feel like the bed they deliver. I tried returning all the beds and was told I cannot return any bases. The cost of the bases are $3,800 for Cal King base, $200 twin base and $400 queen base Not including tax. They said I can return the beds but have To pay return delivery costs of $200 and I have to keep all bed bases. What am I going to do with these bases? Return service said, "Sorry but it's in fine writing". What a scam! I now sleep on my couch!

The sale representative was very knowledgeable about each mattress and answered all our questions kindly. We experienced and got much information about P5, i8, i10 and c4 king size beds. It is wonderful to be able to try each mattress and see how new tech beds work. This will hopefully make our decision easier.

Our friends recommended Sleep Number. We've had our first Sleep Number since 1998 and it was a king-sized bed. Then we purchased the second, a queen size for our son and we've purchased two motorhome beds, one, we purchased about 17 years ago, and then another new motorhome bed we just got this summer. We bought the most recent one because we bought a brand new home and the mattress was very hard. We got rid of the mattress and bought a Sleep Number. It's wonderful. We recommend this bed store to our friends all the time.

I am a repeat Sleep Number customer. I had the Silver Edition king size bed first. Then my daughter got her queen size. And then, I got the i7 with the adjustable base. I had a Serta before my Sleep Number, and it fell apart. I had to have them come out and find out if it’s still under warranty. They replaced it but the replacement started falling apart, too. So, I decided to go to Sleep Number.

Bed FlexTop King I8 - My wife and I bought this mattress thinking this would be the ultimate gift to ourselves for a well-deserved good night’s rest. How could we go wrong? It adjust to fit your weight and firmness preference. We are both lighter body weights but both like a slightly different firmness level. I have tried every level in increments of 5 from hard to soft to find a level that doesn't leave me with a horrible night sleep from the back pain I get after 3-4 hours of laying in it. We contacted Sleep Number before our "trial period" was over and they sent us a memory foam type mattress topper to add to the bed.

It's been so long ago I don't have the order number anymore. I loved the bed when I first got it and then the foundation gave out. Sleep Number sent me a new one at no charge. Now the sides have given out and it leaks air and I have to boost it every three or four nights. It is supposed to be guaranteed for 20 years, but when I got ready to move and found the information I discovered that it would only give me credit towards the purchase of a new bed and on a sliding scale of how long I had had it. I don't know why it leaks and the sides giving out is a design flaw.

I ordered this i10 bed and waited two months for delivery. I was excited to have this high-end bed. But, from the start it did not function properly. On average once a week one side of the bed would not register any data and many other times the data was wrong. While the co. said they were working to fix the problem nothing was done so at the end of the 100 day trial period we returned the bed. This is the first time I returned a defective product and was charged $200 to have it picked up. Very dissatisfied. I tried to post this review at Sleep Number and they said it didn't comply with their requirements for a review.

My property was damaged during delivery. I immediately filed a claim. Almost 2 month later customer service is not taking care of anything. I'm getting a run around from one to the other. While the product is very good, the customer service does not live up to the product quality and price.

Ordered a queen mattress and 2 pillows. A week later I found a bed bug on one of the pillows. Customer service was EXTREMELY rude and refused to do anything. Horrible company. Do not buy anything from them.

First Split King would split so far it was two separate beds. Ask to exchange. Took another 4 weeks to deliver the exchange, they brought the wrong mattress so it took another 5 weeks to get the right bed. They pushed the delay very another week, so I tried to cancel and the Base is non-returnable and the rest is restocking fee. Very bad idea to buy from these guys. Bed was 10k. You would think they would bend over backwards for spending 10K on a bed.

Adam is a Sales person who I spoke to on the PHONE an number of times, trying to make up my mind between getting parts for my 12 year old bed to make it comfortable OR purchase a new i8 to go on my existing frame OR an i10 and really go all in. We ended up doing the i10. Way to go Adam!! He was awesome!!!!

I went to the Sleep Number store in Plano on Dallas Pkwy and a lady helped me and picked a pillow for me. I told her I don't know which one to pick. I came here to get an expert to help me. She recommended a pillow for me when I took it home to sleep on it was horrible. I woke up in the middle night from back pains. I was in pain. First chance I got I went back to store and told another employee of Sleep Number and she said sorry, recommended another pillow to me. The second one hurt my neck. I went back the next day and William an English guy was rude and horrible to me. He needs to be trained how to talk to customers.

I recently purchased a new adjustable base for my Sleep Number bed at the Baltimore Home and Garden Show on October 22, 2017. It was delivered today, November 1, 2017 but was deemed defective/damaged by the setup technicians. I was told it would be 3 to 7 days before another base could be delivered, but in a subsequent phone call a representative said a week and a half. After resolving the issue with upper management, I will now get the new base 5 days from now.

Until now we have been very pleased with the continual help until now. We just which to know where the part is. All of those we have called and worked with have been excellent. We would just like to be able to finish our bed. Thank you.

Can't seem to get your delivery team to make it in their scheduled delivery window. After two attempts cancelled the order. You ask $1700 for a base and cannot accommodate your customer's delivery needs at all. I was planning to leave work early to be home by 4pm, delivery was scheduled for 5pm and your team called and said 2pm or they can't do it. This is the 2nd time this happened.

My partner purchased a king adjustable bed in 2004 to 05. It has always lost some air. The foam sides of the bed are breaking down and need replacing, the adjustable base always gives problems and the bed leaks air. Called service on Oct 31, 2017 to explain the problem and asked for service under the 25 year warranty. After 25 minutes with the chat person I was told she would send an invoice for the parts needed and as soon as they received payment the parts and instructions would be sent (Warranty?). I explained that I never had a warranty where it was do it yourself. The chat individual did not offer a service call.

After checking out other beds, we saw that Sleep Number was the one that would suit us so we bought from them. They have been very accommodating and they got our products out on time. They were also able to return something they weren't supposed to say that was the final purchase but didn't look good when it got to the house.

I have purchased eight Sleep Number beds over the last few years, and I wouldn't buy anything else. But last month I tried to purchase one as a gift online and had a problem with the pricing. The case manager team intervened and handled my issue quickly and spectacularly. Didn't think I could be a bigger fan, but now I am!

The first Sleep Number we got was in 92. Recently, we got the queen size mattress that goes up and down. The sales rep was great and did a wonderful job. Her personality and friendliness were most impressive. They delivered the mattress and we were living about 300 miles away from where we actually bought it. I love the mattress.

I called customer service just now about the modular base that came with our Sleep Number ILE bed we purchased 3 years ago. The plastic had warped and cracked. I expected it would be a hassle but the representative immediately helped me get a replacement. After she said they would replace it, ship the new one with 2-day air shipping and send shipping labels for the broken one to be returned, I just said "Oh, wow! Ok." I was honestly shocked at the no-hassle quick service. She was very nice and helpful and got the job done quickly. It took awhile to get someone on the line, but once I did, it went well. Thank you! We love our Sleep Number bed!

I called because we were installing new floors and discovered that my box (spring) was broken. The person who helped me, Jasmine, was wonderful. She looked up my account, sent me a new box, all at no charge. That is customer service. I really like my Sleep Number bed!!!

We’ve been using Sleep Number for the last 15 years and this time I bought a double set of a twin long mattress. My interactions with their sales rep has been great. She tried a number of times to follow-up with me but I never returned her call. We were just in the middle of a bunch of things and were gone for five weeks. They delivered the bed and set it up. They were very nice and did a good job. I’ve been happy with the bed and I’d recommend it to some of my friends.

Donna, our Sales Person was excellent, very thorough, knowledgeable, and extremely patient with us. We went into the store to just check out the Sleep Number, then was going to check out the iComfort beds. Never did make it over to iComfort, fell in love with the Sleep Number IQ???

I've purchased various fantastic pillows for the family and myself because nothing ever worked until I discovered Sleep Number at the Layton Mall UT. Just purchased an i10 bed - taking a year to pay at zero interest. Brenda Great salesperson.

Crappy air pump and crappy customer service - I'm out 2 weeks on a replacement part. Meanwhile I'm back to my trusty Coleman cot and Thermarest camp mattress. And my wife and 9-month old are confined to either the couch or a crappy old twin mattress. Thanks for nothing.

We had a Sleep Number before and we purchased another one. We got the i8 mattress, the base and some pillows. It's the most expensive bed that they have on the market and the sales reps were wonderful. Miranda and her staff at the local store were absolutely phenomenal. However, our experience with the delivery team could have been better. When they installed the i8, they didn't unwrap the base. We had a lot of problems with the base and the heating pad in it was recalled and it was reinstalled this past weekend. There was a lack of communication between the store and the corporate office as nobody knew what was going on. But the local manager did an exemplary job and the quality of the products is great. All in all, they have gone out of their way to appease me and to make me happy. I'm not happy with what occurred but since then, everything has been taken care of in a very exemplary fashion.

Salesperson was new and didn't know everything nor was she able to correctly identify our Sleep Number on the program bed; we ended up just guessing at what felt good. Had to have help to work up our invoice from another associate.

Just have to rave about my recent experience with the Sleep Number Customer Care people. We bought our bed nearly 16 years ago. Lately, the bed, while still very comfy, developed some sag and some weird crevices. I called the Customer Care line and my agent listened to me, asked me to send her photos, called me back after seeing my photos, did some trouble-shooting with me and then sent me a replacement part... The first fix did not resolve our issues, so I called again. They listened, asked for more photos, talked me thru things and paid to return the first fix, sent me a new fix and I have to say--I COULD NOT BE HAPPIER! I feel like we got a new bed! Amazing. Ecstatic. Over the Moon. Professional! Helpful! Quick to help us resolve the issue. WOW. 16 years and still going strong. Thank you Sleep Number.

We had a very bad experience. From the start, the bed kept deflating on my husband’s side. We kept putting his setting back in, and bed kept deflating. Then the remote kept saying "connectivity error". We went away for a week, came back and my husband sat on his side of the bed, and was sitting on the base. I called customer service and the manager of the Sarasota store to have this bed picked up. It was too big of an expense to have so many problems. Both insisted I had to pay the fee of close to $200 to pick up this defective bed. Now, I will take up the matter with the credit card company. Very poor customer service! I paid to have it delivered. Why should I be responsible for another charge to pick up a defective bed? My sister was going to purchase one. I told her about my problems, and she won't be purchasing one.

Purchased top of the line mattress with adjustable frame maybe 2.5 years ago. Had become very uncomfortable over time with both of us rolling to the middle of the bed. Took FOREVER on the telephone to schedule a service call about a month out. Quoted $189 service call cost (they didn’t mention that when purchased). Thought there was a lifetime warranty. Anyhow, servicemen not very knowledgeable, but did note that interior foam was ripped and said replacement would be shipped. This did not happen. (It has now been several months).

We got five to seven different Sleep Numbers in our possession and I purchased an adjustable queen bed, mattress and the vibrator over a year ago. I was also getting the warranty worked on. I have arthritis in my spine now and I wasn't getting a really good sleep so my sleep doctor told me to find out what's going on, and I thought it could be the mattress. I told Sleep Number about my concern when I called and they said, "Try this." I've had problems with the immediate store but the main number was great during the follow-up. The main store gave me information that wasn't true but I asked if there is a main number I can talk to then I called their 800 number. They proceeded to ask me tons of questions and got to the root of the problem and that was perfect. The quality of the bed is awesome and they can practically meet everybody's needs.

The new pillow I purchased is not up to the standards I would expect from you guys. I would like to be able to exchange the pillow for a different one. Could someone please call about this issue. I HAVE HAD 2 pillows from you guys and was totally satisfied with them but not this one.

Large letter Promise (25 year ltd warranty) fine print realities - 2007 was our purchase year. Found receipt and contacted company. The air pump replacement is much more limited than their BIG LETTER WARRANTY promise in our memory. It's 2 times the cost of a used one on eBay. But if we buy the new one, at least there's a warranty... Hmmm?

Our first bed was purchased in 2002. It was time we bought a new bed. We purchased the i7 with the adjust base. Went out and had to purchase all new mattress pads, XL Twin fitted sheets etc. Spent about $300. Come to find out that Sleep Number has received a lot of the same complaints I have. One side of the bed/mattress slides off the bed leaving a large gap in between the mattresses (Cal King Split). We had service come out and they verified that they are sent out to many homes with the exact same complaint and there is no way to fix the issue, but they keep selling the bed! I phoned customer service and asked for a supervisor. After speaking with supervisor he spoke to upper management and they said they would take the adjustable base back, but charge me $500 for a restocking fee!! So now I am out $800! Now going to speak to "Case Management."

I am happy to say Sleep Number has been amazing in hearing my complaint and resolving the issue. I am above and beyond happy with the outcome and they followed through and made everything right with me. Now I just get to enjoy my amazing bed. Thank you Sleep Number. Five stars to all of you!!!!

I just have to add my comments about our Sleep Number Bed. My husband has end stage lung disease. He has had so much trouble sleeping it was unreal. I too myself suffer from extensive damage to my back. I had tried so many beds, heard so many promises of relief that it became a joke to me. Then we walked into a Sleep Number store. The promise was great, even tried it in the store. Ok this was great, so we ordered our bed. The great news IT WORKS. My husband sleeps great, as for me well I will NEVER complain again. What was promised was true, I will recommend this bed to anyone. THANK YOU SLEEP NUMBER!

Purchased my bed in 2014 in September. Have had few good nights of sleep since. When I was having issues at first, they offered to send me replacement chambers. They did and it didn't fix any problems - not to mention it was a terrible pain in the butt to take apart the bed and put together the new parts. I've stopped dealing with customer service because they can't fix my problem - it's been too long. In the last week, our bed has went from bad to worse. I literally cannot lay in bed for longer than about 5 minutes without being in severe pain. I've slept in the living room chair several nights and I want this nightmare to end. Unfortunately it's outside the time I can get rid of this hunk of junk and get a replacement or refund. Do not purchase a bed - I don't think I would sleep on one for free at this point. I'm miserable and sick of this bed.

The arrived on time explained the components as they set my bed up and synced my smartphone for the SleepIQ, tested all aspects and removed my old bedding in no time at all. I was impressed and do highly recommend the delivery service.

I love my Sleep Number bed. We bought it as a replacement for the Sleep Number bed that we had for 10 years. The reps were very knowledgeable. They also made sure that we tried several different ones to see what best fit our needs and helped us find the one that we needed to have. We had it delivered and the delivery team was very thorough and expedient in getting it set up. They then cleaned up everything afterwards. They also made sure that we knew how to use the remote.

I've bought air pad camping mattresses that were 100% odor & toxic chemical free. I thought for sure Sleep Number would surpass a camping air pad in every aspect. Nope! This is a highly toxic bed. Full of chemical odors! If you are chemical sensitive you will notice it right away. If you are not chemical sensitive you will develop a "mystery illness" until you finally put two & two together (if you're lucky), before you poison yourself to death. I am livid!!! I had to pay for shipping to get it here, & now I'll have to pay for shipping to send the POS back. Oh well, hard lesson learnt, but at least I won't be paying the doctor bills that this mattress would have undoubtedly created.

We bought a second Sleep Number bed. The bed is great and it’s everything we wanted it to be. I can hardly wait to get into it at night. Considering everything, including our interactions with their sale rep, which was good, I would recommend them.

Great experience, great product and great delivery. So happy with the whole process. I would, without a doubt refer all family and friends. I have been through so many mattresses and finally found the right fit for my wife and I. Cheers to good sleep.

I buy the Sleep Number bed I7 in July this year. All they say is 100 day free trial! They will never mention 100 day free trial for mattress only! Let me tell about the mattress. It feel like you lying on air bed. We can get airbed much cheaper than this rip off! Also we both had back pains after we bought this bed! The customer service is very bad! They will never listen to you. They said, "You listen to me!" When I want to return they said they gave me papers and "You should read all papers before sign up!" Very bad customer service and poor quality bed which caused both of us back pain! Never ever buy this product!

I am upset with the fact that when I placed the order for the replacement part apparently the payment did not go through and no one contacted me to get this issue resolved; I had to contact the company again and to get resolution which means I have to wait even longer to my replacement chamber for a bed that is not usable. All the customer service reps I spoke to were very professional and helpful, I just feel like this problem just fell through the cracks. I expect better attention to detail especially with the money that goes into these beds initially. I would not purchase this type of bed again, easier to replace a regular mattress than to wait almost a week for a part!

My bed started leaking air... I called and every person was knowledgeable and helpful. They shipped me a new pump, it arrived and 2 men came and exchanged it. I would be glad to recommend your products and service.

We bought a Sleep Number 20 something years ago, and we enjoyed it. We had a California king and we had put it in our waterbed frame. We got a second one and thought we might prefer one that the head could be raised, and then my husband decided to go with the feet thing, and we’re finding that’s kind of useless except when we’re just laying around watching TV. But we enjoy our Sleep Number and it’s got great quality. We’re using it and it’s working for us. Their sales reps have done very well too. We visited several stores and everybody that we’ve ever talked to has been very knowledgeable.

The Sleep Number sales reps were very courteous and they knew their business very well. When we lied down on our Sleep Number, it was impressive at how our back went from tense mode to relief. They let me make the best decision for my circumstance and I was thoroughly pleased. My wife was there when the bed was delivered and she was happy. The delivery team was very good. We had recommended Sleep Number to my in-laws. Last night, they spent the night and we let them sleep on the bed to see what they got. They're going over to Sleep Number today.

First I would like to give some background on our familiarity with electric adjustable beds. In 1999 we bought a Comfort Select (Comfortaire) mattress and base Relax in Comfort, Queen size RIC A-1052, power base. The base provided head elevation, foot elevation and several zones of massage. We had this base until August of this year. We had replaced the mattress once and with a Sleep Number mattress. This base served us well for 18 years with 2 minor repairs to the motor. We had been getting a lot of advertisements for Sleep Number so we decided to check it out.

We had one Sleep Number mattress that we had for about 10 years. This time, we got the king size. Their sales reps were good. We knew what we wanted when we went in there but they explained the difference between the comfort levels of the mattresses to match. Also, the delivery was on time. We love the quality of the mattress. We were happy the first time around and we're happy the second time around. We'd recommend it to anybody.

Have Sleep Number 7000 series California King. Went through divorce and got my Sleep Number back. When I got it setup in my new home I noticed Black mold on the pillow top. Called Sleep Number customer service. First agent Lindsay, said, "Oh that is something we will warranty. Can I connect you to that department?" "Yes please." Connected call to another customer service agent in the Allergen Dept. Minna. She told me it would be replaced under warranty and then connected me to another agent and as soon as I explained it a third the agent immediately Said "That is not a manufacturer's Defective. We will not cover but a replacement on is $1138.00 plus shipping and handling!!!"

We've had a Sleep Number before for about 14 years. The one we bought recently was the second from the top of the line. The sales reps were very helpful. The delivery was on time and they set the bed up too. We're very pleased with our Sleep Number.

I walked into one of the Sleep Number stores in Yonkers, NY to look at beds. After asking a lot of questions and trying out a few beds my husband and I decided to purchase the i7 which the sales associate glorified. We waited about 2-3 weeks for delivery and that wasn't a problem. When we received the bed we made all the adjustments that were necessary and thought we were ready for the best sleep of our lives. We were completely wrong, the bed was very uncomfortable.

My son purchased the Sleep Number mattress and one of my best friends had one for 15 years. They both recommended it to me so I went and bought one, too. I got their mattress, frame and bedding. I went to their store twice. The first was an exploratory type of a mission and that worked out very well. There was no pressure from their reps as far as buying. I even told them I wasn't sure that it was for me at that point and they said they understood and that most of the time people came back a couple of times. It wasn't an immediate sale and they were fine with that. They were very low profile but very helpful. And the nice thing about it is they did not spear me to the top of the line first then work my way down. They thought that the mid-range would be okay but I did wind up going a step above that, which was well worth it.

I was pleased with my experience at Sleep Number. I felt like a valued customer. I admit before I went in the store I was having a little attitude and laying on a Sleep Number bed changed my mood. I felt relaxed and even the bed knew my pain I experience on a daily basis.

We are still under warranty, we have had to replace parts as the bed keeps losing air... and we are now told we need to pay $179 in order to schedule a tech to come out and take a look at our bed that is under "warranty"? Not sure they understand the concept of "under warranty"'. Would not recommend this bed to anyone, I will be telling everyone to stay away from it.

The base for my bed has 12 legs! It is two separate frames set side by side and held together with a sheet. I am satisfied with the mattress but the frame is embarrassing. It is not something I expected from Sleep Number. Very disappointed!

Purchased an i10 360 bed on 9/30/17. Paid for and scheduled first available delivery on 10/13/17. Broke down our old bed in anticipation of said delivery. Delivery showed up as promised. However, missing a leg. Told by delivery crew they could set the mattress up on our bedroom floor but we wouldn't be able to use the flex fit feature until they could order a leg, have it delivered then schedule another install. Declined this solution. Next solution, leave the bed in boxes in our living room until leg could be ordered, delivered and install scheduled. Declined this solution as well and refused delivery.

I suffered with a lot of leg and back pain so my daughter ordered me a Sleep Number and now I get a good night sleep. I would recommend this bed to anyone having problems. I bought 2 mattress in three years that did not help.

We've had a Sleep Number for about 13 years. Since its sides were sagging very low, we decided to get a new one. Their sales reps at the Paducah store in Kentucky were very informative and good. They told us a lot about the latest models and what would be better for us. We wanted something a little better than the one we currently have and they showed us what was comparable to it and gave us a couple of options. Then, we tried them out. Our Sleep Number was delivered to us and the delivery guys were very nice. They also set up the bed for us and then cleaned up after themselves.

Honestly this has been the worst customer service of my life. I would warn people not to buy a Sleep Number, and the Las Vegas Blvd location in particular. When I bought the mattress and adjustable frame, I showed the salesperson pictures of my bed and they assured me the adjustable would go right on top and fit perfectly. When they delivered the frame, it did not fit. It was too big. The deliverers (and my salesperson Dave) told me just to accept the frame, that the company would send me a smaller adjustable as a straight "swap" for no additional charge.

I have a military background and I got tired of having bad shoulders, a bad back, back knees and sore joints. I purchased the mattress, pillows and the sheet set from Sleep Number and they are all excellent. Their sales reps were also unbelievably kind and very knowledgeable about their product. I knew exactly what I was looking for when I went to their store and they still walked me through all the beds and went to the whole demonstration with me. It's the best selling experience I ever had. Their delivery team was also awesome and great.

My husband went to a Sleep Number store at the Springfield Mall in Springfield, VA on Saturday, Sept. 9 just to browse. After spending several hours at the store we were finally convinced to purchase a bed. We were given a delivery date of 10/4 which I thought was a bit long but agreed to. My husband took the day out of work to receive the bed. When the delivery was made and the bed put together he discovered that the bed did not work. The mechanical portion made noise but the bed didn’t move. My husband told the techs to take the bed apart and remove it and he refused delivery. The techs were not happy and tried to convince my husband to take delivery anyway promising a new bed or someone to come and repair. He would not and called customer service right then and there.

Their sleep mask is quite durable, going through washings and lasting for months/years - forgot when I bought the first one. Expect years of service from them. (I ordered a second one to have a spare, in case I misplaced one.) My orders arrived, promptly. Customer service was quite courteous. I just ordered an electric blanket, but it has not had time to arrive.

I've been looking at Sleep Number for years and I heard good things about them, so we decided to bite the bullet and purchase it. We bought an i8 Split King and the sales rep was great. He wasn't pushy at all. He told us the facts and we made up our own minds. The delivery team set the bed up and they were good too. Sleep Number's quality is good and I'm sleeping better now. It's been a good deal for us.

So my bed goes flat over the weekend. On Monday, I call the store where I bought it, they won't help and send me off to a 800 helpline. Call the helpline and instead of sending someone out, they walk me through switching hoses, and other diagnostic routines. This process uncovers the issue of one of the air chambers is leaking.

I had the pleasure of working with both a corporate team member and a very professional salesperson locally at the Plano location named Kelsey. She helped my wife and I clarify our questions and demonstrate the various features. The delivery team arrived as promised, called ahead as promised, and were extremely polite and professional. I would say they are two of the best in delivery customer service I have seen through my travels in the U.S. I am highly pleased with the entire process so far and how much they truly care about the customer and customer experience.

Our eagerly anticipated first night in our I8 has been completed. My sleep score was 82, which I KNOW is a big improvement. I recall waking up only one time during the night. My husband had only a 57 but that was to be expected because he is a talker and mover at night. Our hope is that we will find the right combination of firmness and position to allow him to have a restful night sleep for a change. The split king mattress seems to make me less aware of all his movements as well. The delivery/set up team was great! Our salesman, Scott in Akron, also made the buying experience very pleasant.

I have had a Sleep Number for 17 years but that particular bed is in Arizona where I go for winter. As I'm back in Minnesota now, I wanted another one. When I went to their store, I knew what I was looking for and the sales reps were very helpful. The delivery team was very good and knowledgeable, too. They helped move out a previous bed that was in the room, so that was very helpful. It was a very good experience and I absolutely love Sleep Number.

Our son in law works at the Sleep Number store and he went through the whole demo with us. He helped us pick out what we needed and answered everything we asked. We purchased the pillow, the bed, and the extra risers. They delivered it and got here when they said they were going to. They set everything up, showed us how to use the remotes and they were gone. They were fast and good. It takes a little bit of getting used to but otherwise, we like it.

Owned Sleep Number i10 for 4 years. I am so unsatisfied with my purchase and sleep on a regular basis. I would rather sleep on my RV mattress than sleep in my bed. I have played with all the settings over and over and over to find my "Number”. I spent 4000$ on this mattress and am stuck with my GLORIFIED AIR MATTRESS until I can afford a new mattress. I highly do not recommend this mattress to anyone. My chiropractor has suggested I buy a new mattress multiple times. They do not recommend this mattress due to its poor support and the amount of times they malfunction.

We couldn't have been more pleased with our install team! We unfortunately had the wrong box delivered, but hopefully it will be resolved soon. One glitch we ran into aside from the wrong box, was that the SleepIQ site was down for scheduled maintenance. It was difficult for our install team to walk through the settings/etc. because not only did the bed not operate as a top flex, but they weren't able to connect to the SleepIQ site. All things considered, we love our new bed! And we're anxiously awaiting our correct box so we can utilize the zero G feature.

Both my daughters have a Sleep Number bed. When I purchased mine, the sales rep who I dealt with was very good. I also bought the sheets and the pillows. The bed has a head tilt, foot tilt, temperature control, and night lights. I set it up with the head up and the feet up a little at night and I press favorites. The bed is a good product and I'm happy. The only thing I had a problem with was that it came with high legs. When you get it, you don't realize the height of it if you're not buying their frame. When I went to get my frame it was way too high and I had to order lower legs.

Sleep Number is absolutely the most ridiculous company I have ever tried to deal with. You delivered the WRONG bed, have been jerking me around since May with endless excuses on how your store manager "accidentally keyed in the wrong bed" and now we would have to wait longer for the bed because they are "custom ordered upon purchase" as an explanation as to why I had to wait until September to receive the correct bed. You finally came to take the WRONG bed, finally offered to give me a full refund, yet I have not received a full refund, am still being charged monthly payments and get nowhere with customer support. I wouldn't recommend you to my worst enemy.

My husband and I both have back problems and we got Sleep Number for the comfort. We can each individually adjust the bed to how we want it. He wants his mushier than I want my side to be. That makes it easy to be able to sleep and it's comfortable for us. Brett, the guy here in Colorado Springs, was very good. I'm a retired nurse and I was listening very closely to the things that he said to make sure they were accurate. People tell you things when they want to sell you stuff. But, he was telling accurate things about the body.

Let me just first say I love my bed. My 2nd one in 8 years. Now that being said, The delivery people damaged my home. I've called twice about that before I actually got to speak with manager. I've sent in pictures and videos. I've not heard back from her. My king split is exactly that. The delivery people didn't attached my bed frames and my leg goes all the way to the floor from the foot of the bed to the head. I've already spoken to I believe 11 people today and everyone I speak with has to transfer me to someone else.

My husband and I went into the Sleep Number Store here in Louisville, KY today and found out so much about the Sleep Number bed that we did not know. Such as slightly propping up helps you breathe better, a bad pillow can be your cause of neck pain, a bad mattress could be the cause of back pain, and a Sleep Number bed can help you sleep through the night when your spouse is snoring just by adjusting their side of the bed slightly. We were also impressed at how comfortable these beds are. Are considering purchasing one in the near future. With my scoliosis and my husband's snoring, along with a long list of sleep issues, we are thrilled to find out more about these products. If you have not visited a Sleep Number store to find your personalized Sleep Number and test out the beds in this store I suggest you do so! #MySleepNumberStore

We have the Sleep Number base and mattress for four months and we love the quality of the products. They are great and we're very happy we bought them. Also, our interaction with their sales rep was excellent.

We bought a Sleep Number mattress a year ago. It was a smooth experience. Julie the sales professional was fantastic. I scheduled a home delivery and it was great. The mattress is pretty good although we don't sleep very well some nights and sometimes we're not very comfortable. Also, the cost of the mattress is a little high.

We bought a Sleep Number i8 bed in August 2017 and have had nothing but problems. My husband had issues with the mattress staying inflated and on his setting, the pillow tops won't stay in place and there is a huge gap between the two beds (split king). We are returning the bed, but Sleep Number still insists on making us keep the bedding, which we have no use for, paying a restocking fee in the base and paying a pickup fee. The total for all this comes to $1750, which is insane on a product we are returning. We have tried to work with them but they refuse to budge. My advice to anyone looking to buy a sleep number is to go look at other mattresses and other companies. Do not buy a sleep number bed!!!

My husband's parents got a mattress that they didn't like and since ours was old, we took it. But we didn't like it either and I wasn't sleeping well on it. My back was hurting and finally I had enough so it needed a change. We came in the Sleep Number store not exactly sure what we were going to do but their reps were very helpful and courteous. We had the bed delivered which took two weeks to arrive and it was just dropped at our door. But that was fine and Sleep Number's reps did a great job overall. Setting up the bed was very easy, too. It's coming up on a year since we've had it and we love our Sleep Number bed. Since we got it, I've been sleeping better and my back is not hurting so that's been huge. Also, I don't adjust it much once I found one number that works. But my husband's number and my number are fairly different so that makes it easier too.

We purchased a queen iLE mattress with the Flex Fit Base 3. After the first night we no longer have aching backs. My husband has running legs but is now still at night. We both sleep longer periods at night without waking. This is by far the best bed ever!

Aside from Sleep Number being the most uncomfortable and the most painful mattress I have ever owned, and aside from having to pay $179 for delivery and amazingly another $179 for return. The policy from Sleep Number is that you have to have had the mattress for a minimum of 30 days in order to initiate a return, however any bedding purchase like sheets, mattress protector covers, comforters, etc can only be exchanged within 30 days! This is a scam and this is designed on purpose!

I've had my Sleep Number bed for approximately four months and it was great. The delivery people were very helpful and the first week I had in it, the sales rep made me do a bunch of different tests. It’s not working so he had me call customer service to have me do one more test on my relay and it’s not working. But eventually, they were able to fix it and it started working again. The sales rep was helpful and I’ve been back a couple of times at their store just to say hi.

What a disappointment. Our king/split adjustable bed was set up wrong and we could only set one mattress at a setting of no 5 out of a 100 setting! It took a week for the air to get fixed, but then they discovered that our base is also broken and needs to be replaced. Still waiting on that to be done 3 weeks later. This is the biggest rip off on the planet. They say you can try it out for 100 days, and if you are not satisfied, you can return it and get your money back, but what they don't make clear is YOU CAN ONLY RETURN THE GLORIFIED AIR MATTRESS PART OF IT, YOU HAVE TO EAT THE REST, the base is NOT returnable. That was NOT made clear when they promised us we could return it within 100 days if not satisfied. But they say it was in the fine print. What a scam.

We purchased on 8/26/17 the flex top cal king i10 mattress and base. Waited over a MONTH for delivery. Delivery date arrived and no issues with the techs. However, once installed the base is defective. They called tech support, store manager, district manager. etc. Best they can do is for me to wait 2 MORE weeks to get a new base. You can drive across the country in 5 days. How does it take 2 weeks for a defective product in STOCK. Never mind that payments for the defective product are due. I might as well have an air mattress on the floor.

Delivery service was very professional and delivery person Donte called us to report their arrival status and we very much appreciated that. Setup was quick and efficient. However, when Donte was helping me set up our SleepIQ, he had me set up the sides incorrectly and maybe he should be informed. As I was trying to set up my account information as to the naming of our sides, I was doing it as though I was facing the headboard. He corrected me and said it should be done as though I were in bed looking at the foot of the bed, so that's what I did. The next morning as I checked IQ, it had my husband out of bed during the night and not me... Next night the same. So our sleep numbers were wrong for each of us. I corrected it and now all is OK but he should be informed of this mistake. Thanks.

I had some back issues and couldn't get a good night sleep so I purchased Sleep Number. The most recent one I got was a night tent. I thought my interaction with their sales rep went really well, but he gave me wrong advice. We were taking our old mattress off to my daughter in Virginia. But we ended up changing our order and paying a lot of money. It was a mess. The delivery wasn’t good as well. It took me quite a while to get them to respond and come back and fix things, but eventually they did. I like the bed and it’s great, but people should be careful when dealing with Sleep Number. They ask lots of questions then don't necessarily accept the answers.

I purchased a Sleep Number bed in February of 2017. I was told that when I purchased the bed, I would have access to service repairs via someone coming into my home and replacing what was damaged if applicable. Since February, I have constantly had the same hose causing inflation issues. I have called multiple times about this and they have yet to send someone to come and do the maintenance. They keep asking me to troubleshoot it myself, which I have done multiple times. My bed is costing me about $4,500. Had I known this bed was a glorified air mattress, I would not have made this purchase because once the air is gone, I have nothing to sleep on. I have rheumatoid arthritis amongst other spinal issues and purchased the bed in order to get some restful sleep. Since I have had this mattress, that has not been the case. It is the equivalent to sleeping on the floor.

Purchased during MN State Fair. Got C4 with 3 adjustable base for price of a 2 as the Fair special. Trouble scheduling first delivery of the day being a handicapped person who needs help. Customer service Refused to even consider first delivery of the day. "We treat everyone the same" and proud of it. Who wants to buy from them with this attitude! Sat on hold 45 minutes several times to get anyone to listen to my needs. There was a pkg left here with white plastic caps in it. It clearly stated it was to be put inside the mattress and they handed to me. Without saying they didn't put it where it belonged!

This bed has been nothing but trouble from the start. We have had several documented issues and still continue to have issues. I want someone to come get this bed and refund my money. I have more severe back problems than before we purchased the bed. The bed is clearly a defective design and no one at the company cares to help. They just keep offering band-aids, at the expense of my time and health. This is the worst purchase I have ever made.

Buyer beware when shopping for an adjustable bed. We spent $8388.83 on a king flex top i8, SleepIQ bed, base, bedding, pillows, delivery, etc (It's embarrassing that we spent that much, we won't tell family or friends the cost). We thought it would be worth it to get a good nights sleep. If you think you get a "trial" period, you need to read the back of the contract. The flex base, which was $2999.99 & bracket $39.99 ARE NOT RETURNABLE! Don't get caught up in the hype! We are not satisfied with the bed. We have owned a Sleep Number bed in the past, just had a Tempur-Pedic bed for many years. We have heard that these adjustable beds are best for folks with back pains like us. The bottom line... THE BED DIDN'T HELP OUR BACK PAIN.

I struggle a bit to know how to rate this product because our experience has been so varied. We have had the bed for over 10 years, for the first 8 it was the most amazing bed I have ever slept on. I literally looked forward to climbing into it each night. It was cozy in the winter and although a bit on the warmish side in the summer it was never uncomfortable, and with a little air conditioning it was perfect.

Ordered two beds. One under name of ** for New Jersey address of ** with delivery date of September 27th. Got call the day before confirming delivery time between 2pm and 6pm. Another call later saying after 7pm. Delivery never happened and next day was told next delivery day is Oct 9th. Slept on Floor one night as bed was removed waiting for delivery. Not in town again until June 2018. Will be in Florida. Need to cancel both orders. Poor service. No thanks.

All the sales people and delivery people were very professional. I would recommend to my friends and family. They have great warranties and we look forward to our adjustable bed for many years. It will allow my husband and I to sleep in the same bed as our Sleep Numbers were quite different. And if it stops his snoring that will be awesome.

I've had to call customer service twice, once for an error message regarding my adjustable bed, second time about my remote. After a bit of a wait on hold, the representative on phone was so nice. Both times. Best customer service and great product! Thank you.

Our most recent purchase from Sleep Number was a repeat purchase. We bought one 15 years ago as we were looking for something that will be very comfortable and now, we upgraded. Their sales reps were very polite and kind. They took their time explaining the products, the options and the pricing with us. We carefully got the moving bed and we let the delivery guys set it up. That went well, however, the legs that they put on made the bed a little too tall for my wife. I ended up purchasing much shorter legs and put them on myself. It was a little tricky maneuvering the wires and stuff underneath. I bought those legs directly from the manufacturer that makes the bed frames for Sleep Number and they sent them without any difficulty.

My wife and I visited the Sleep Number store in Columbus Ohio (Polaris) and tried multiple Sleep Number beds. While obtaining our Sleep Number we were told by the sales clerk if we purchased a bed and was not completely satisfied after 30 days we could do a one time mattress exchange or return the complete bedding set altogether before the 100 day trial ends for a full refund. We also purchased 2 sets of sheets and 2 pillows which we were also told we could return for a full refund within 30 days if we weren't satisfied. However the sales clerk failed to inform us that only the mattress was refundable, not the frame/base itself or the pillows and sheets. (Base costs $2999.)

We needed a new bed or new a mattress for our separate bedroom and Sleep Number was most highly rated by Consumer Reports. I went to take a look at it and wound up with it. They had two salespersons. One was a lady associate and the second was the owner. The owner was absolutely terrific in every aspect. He worked with me to make sure everything was light. Plus, the delivery went perfectly.

I bought my first Sleep Number back in 2004 when it was still with the wired remotes. We moved several times and there was a couple of parts that got lost. The wire remotes didn't stop working but I couldn't see the numbers on them anymore and I had to guess the firmness. I bought my second Sleep Number bed and the rep was very helpful. On the second bed, we upgraded to the adjustable head and the cooling mattress which is very important for pre-menopausal women. I work in a grocery store so I see a lot of women my age and for me, having that cooling mattress has been the best investment I've ever made. Sometimes it gets warm at night but I don't ever have any kind of hot flash and it's just a very nice, cool, sleep. I tell people that they need to get one of these if they’re having any kind of heating issues at night. Sleep Number should advertise it as that and target at an age group of women because it really does make a difference.

When we initially purchased the Sleep Number adjustable bed, we had problems immediately with the adjustable base making noise. After technicians came to check it out the second time, a new base was installed. Now two years later the base is making the same noise. It would cost $179 for someone to come look at it, and the cost for a new base is way too much to pay for a problem that is a fault in the manufacturing of this bed.

We’d heard great things about Sleep Number and had a couple of different chiropractors recommend looking at it. So, we bought a blanket and the queen size bed with the adjustable base. Their sales reps were great to deal with and they answered all our questions well. They were very personable, easy to talk to, and weren’t overly pushy. Also, the delivery team explained everything. They did a great job as well. We’ve had it over a year now and we sleep better. My wife needed the lower setting and I needed a firmer setting. Its adjustability was part of why we bought it. Both of us no longer wake up hurting or aching as much in the morning as when we did previously. We definitely recommend it. In fact, my wife’s parents ended up buying one based on our recommendation. Our experience has been great. I have absolutely no complaints and we will purchase again from them.

I was having back trouble and couldn't find a mattress that works. I wanted a hard one but, it didn't seem to satisfy so we thought we'd get Sleep Number so we can figure out what number we like. Their sales rep was very knowledgeable and there was no pressure. He showed us the top of the line, the bottom line, and talked about what was in between. He even helped us out on a couple of decisions. We got the C100 mattress. The delivery team set the bed up good and did a good job. We had a pump, though, that got weak on one side so the air would go out at night. We called that in and they sent us a brand new one. Just like that, no problem and it is under warranty. So, it seems to be working like it's supposed to and I'm satisfied with its quality. My wife sometimes tells me that it has a soft spot in it but I'm happy with it though. I'll keep the bed for 25 years.

We’ve had Sleep Number for about eight years now and we enjoyed every night we’ve had with them. We've bought from them twice and those times the sales reps were amazingly excellent. We scheduled for home delivery. The first one was great except for the remote didn't quite work right and it's like it never worked right. The delivery guy says, "Oh yes," but he never let me do it and then after he left it never worked right.

Horrible delivery process! When we bought our Sleep Number bed on 9/2/17. Our original delivery date was 9/16/17, two weeks after the date of purchase. Three days prior to our scheduled delivery date, we were contacted with a delivery time frame. One day prior to our delivery date, we were contacted to ensure we had the area ready. On the scheduled delivery date, one hour into our time window, we were called to have our delivery rescheduled, due to missing parts. After over an hour and a half of being on hold a new date was scheduled for one week later (9/23/17).

A PRODUCT IS ONLY AS GOOD AS THE SERVICE WHICH ACCOMPANIES IT. We cannot testify to the comfort of the product or the quality of our sleep since we cancelled the order on the mattress after we kept being given different "stories" about why the bed was not being delivered. We originally were told the bed would be made in Irmo SC only 1 hour away and it would be delivered on 9/12. We were called on 9/10 and told we would not get the bed since parts were being made in Florida and they were having a hurricane. Originally having been told the beds were made in Irmo and having heard nothing else from them, Tuesday my husband called to ask when we might expect to get our bed. Obvious they had not check on it, Steve called saying they would check on it and would call back Wednesday. We got a call at 8:45 pm saying we would get a call on Thursday with the information.

I tried Sleep Number's product out in the store and I liked it. The sales rep was well educated, knew his product and I had a very easy transaction with him. I got the adjustable mattress, pillows and bedding. During delivery, their team took all the trash away and set everything up. It was very smooth. I’ve had my Sleep Number for 10 months now and so far, it’s lived up to expectations. I sleep on it every night. It has the ability to adjust the pressure, feet and head, and my old mattress is not even close to it. I've recommended it to friends and they have made a purchase.

Bed horrible after almost 5 years. Wake up in the morning feeling like an 80 year old (in my forties with no health issues). Pain shooting through back and neck. Sweat constantly even though we bought the cooling gel pad shortly after owning - bed was too hot and pad doesn't work. No support left after 3 years. Body contorts like a U with no support - on side and back - impossible to sleep on stomach. Have adjusted to all settings, no help. My husband, who does have back problems, raved about this bed before we bought it (as he slept in one for a night - woke up pain free for the first time in years), so we bought one. Have regretted it since year 3ish. When we sleep on the couch or another (much cheaper and older) bed within the house, we have no back issues. Haven't replaced yet because we cannot come to grips with how much we paid.

My interactions with customer service have been extremely dissatisfying and I continue to have an issue with this company. They are not capable of resolving anything at this point. I was charged for two beds when I only ordered one. They cannot seem to give me a credit which I rightly deserve. I originally ordered the bed online and apparently it did not process. Meanwhile I called the company a week later to inquire and they do not have any record of me ordering the bed so I ordered on the phone. I was also promised a additional credit of $321.00 because I was a previous customer. They said they would credit me that additional amount as well. I have yet to receive that.

We tried the mattress on all different settings. The quality is just very poor. The air chamber is very poor in quality and power. We have been calling to complain about how uncomfortable this mattress has been since day one. Customer service just sent us some foam to pile on top of the chamber. Our backs have been in a very poor status since we started using the mattress. We went for one X-ray after another. We wake with very sore backs. Given that nothing else changed in our life. The reason I know it's the mattress is that when I sleep in a different room or go on vacation I don't have that problem. Customer service refuses to cooperate past the first 100 days. Save your money and back. It is not worth it.

We needed a new mattress and decided to go shopping. We did some research, checked out multiple places and types, and settled with Sleep Number. We had the bed, the adjustable base, and a mattress topper that keeps you cooled delivered to our home. Their sales reps were very good and we liked them. So far, we have no complaints. We love our purchase and we’re very happy with the whole experience.

I went into a local Sleep Number store exactly one year ago this week and bought a $9,000 King adjustable bed. It's losing air pressure. I called them to get it warrantied. Supposedly it had a lifetime warranty on the mattress. I was told that it would be $185 service call no matter what whether there was something wrong with it or not. If there was something wrong with it they would replace the parts and their warranty but it was still cost me $185. For that much money I will never ever ever refer them to anybody. They are disgusting to deal with.

My delivery was wonderful (great service) except that my grandmother's antique hurricane vase/candle holder was broken by the delivery people. I have called 6 times over the month, and been promised a callback each time, by a "case-worker". I was told that Sleep Number would take care of this. This has really tainted my experience!

Everybody was all hyped up about Sleep Number. I was having back trouble and I hated my bed and they said that Sleep Number is going to help my back. Since I already had the adjustable base, I just purchased the Sleep Number i8 mattress right before Christmas last year. I was told that it would come and I would put it together. But when I went to buy it, the rep said that it's company policy that I have to have it delivered and setup. So, I had to pay $179 for that but found out later that it wasn't true. Also, I was pushed into the phone app to log my sleeping which I didn't want and I've never logged into it. The people who came in and set that thing up were nice fellas. However, my husband didn't like the bed. We weren't comfortable. No matter where we set it, whether I raise it up or not, my back hurts still. So we just never sleep in there. We sleep on the couch. I'm dissatisfied with all of it. Now I'm stuck with a mattress again that I don't like.

My husband and I went into a Sleep Number store at our local mall back on August 13 and placed an order for a Flex Top King C4 mattress along with a FlexFit 2 adjustable bed frame. The store salesperson was incredibly help so we felt good about our purchase, BUT! That's where it ends. They won't be able to deliver the bed for at least 3 weeks (which I thought that was a bit long but we were willing to wait because we were excited about the bed). First attempt to deliver my sleep number bed was unsuccessful because we have to remove drawers and wood boards platform for our existing bed frame so that the tech can install the adjustable bed frame. At that time the tech drop off the sleep number mattress and took away our old mattress and called customer service to set up a new time/date to come out to install the adjustable frame.

30 years of sleeping on a crappy bed made us decide to get a Sleep Number. They had a good reputation and a long-time friend of my wife became the manager in one of the stores. She started working for Sleep Number a few years ago and she was very knowledgeable about the product. She answered all of our questions and was very professional, even though we were friends. She has also purchased the products herself and she and her husband had been using it. She stood by everything she told us and she proved it to be right.

My back was hurting me and Sleep Number helped a little with it. Their sales team was great and they answered all my questions. I also scheduled a home delivery and they showed up on time and even showed me how to use my new bed. The overall quality is good and I have two Sleep Numbers now. One is two years old and the other is nine months.

Our bed was old and we wanted a new one. We heard that Sleep Number worked well. My wife and I sleep on different types of beds, so we tried it and it worked. We're very satisfied with the quality of the bed and I like the app where I could actually change the Sleep Number via my phone. The people that we worked with at Sleep Number were very friendly, too. The delivery team was great as well.

About my Sleep Number Bed - I love my bed. It's so comfortable. I love the idea that I can adjust my Sleep. I can have my bed go up and down on my head and my feet so I can watch my TV and I know how I sleep at night through my phone and help me with my back problems And it helped me with my gas reflux. I love my Sleep Number Bed iQbed.

Buyer be warned!! When your bed breaks (and it will over time), it's nearly impossible to get someone from their company on the phone to help with repairs. Would not recommend buying a Sleep Number. Go another option! Extremely poor customer service!

I would never had believed customer service could be so atrocious if my husband & I hadn't experienced this nightmare. Husband & I ordered a SC bed on July 8. We ordered the custom platform bed to go with the mattress. We were told it would be delivered on August 11. Got a call 2 days before w/ an estimated time frame for delivery. Was called that morning & was told all parts weren't in & they'd call in 24-48 hrs to reschedule. Never called. We called them. The soonest available date for delivery would be September 9.

We had a pillow top mattress before and it was not working for us. So we went to a Sleep Number store in Virginia and found a bed that felt so nice. My husband likes his bed harder than mine and the one we found can adjust to our preference. But we didn’t have the money at that time so we waited. When we moved to Pennsylvania, we went to another Sleep Number store and the experience was not great. We waited for 20 minutes, and nobody talked to us. So we just decided to go online and bought the bed from there. The delivery team was professional. They delivered our purchase on time. They explained everything and left our place clean. Overall, we had a really good experience with Sleep Number. We bought our bed two years ago and we’re still happy with it. I told everybody they have to get it.

I'd recommend this bed to anyone looking for a really great comfortable bed! I've used one for the last eleven years and am looking forward to my new bed! My wife has back issues and she is looking forward to using this bed to help her reduce the pain and get a restful night sleep!

We own a Sleep Number and recently bought a new one. Their sales reps have been great, and the delivery guys had the bed all set up. Our new Sleep Number works for us. It’s comfortable, and better than our old one. I’ve told people about it.

A year ago, we purchased a Sleep Number bed due to my husband’s back. We also bought the sheets because the top is separate and the bottom is together. The bed is very expensive, so for my husband to make this purchase, the sales guy must have done a decent job of convincing him that this was a great way to go. Their delivery team was lovely and very nice as well. They blew it up and did everything that they needed to do. The sheets have ripped, but my husband contacted the store, and they sent us new ones, and we sent the ripped ones back. I was a little disappointed that the sheets are ridiculously expensive but they’re already ripped. However, they took care of it and as long as they continue to do that, then okay. My husband has recommended the bed to several people.

We try the bed on all different settings without any luck. The quality is just not there to make the mattress comfortable. We passed it on to my son and his wife, they used for a few months and decide to buy something else. We give it to my daughter and she is not happy either, is looking to buy a different mattress. I feel that your air system is not well develop yet. I am ending up with a very expensive mattress that no one wants to use.

I decided to purchase Sleep Number when I saw their advertisement and found that I could use the bed to wake my husband up by pressing a button. It works for me and I like the bed. I enjoy it and it's comfortable. Also, the delivery people were very nice and were able to set up the bed well. I've already recommended Sleep Number to many people.

My niece and all her family have Sleep Number so they kept saying I got to have one. I really like the quality of the product and I sleep good on it. I love my bed, but the only thing is the middle part looks like it's much higher than what we sleep on.

I heard a lot of things about Sleep Number. We have back problems and I wanted to have some good for our back. We bought the bed with the adjustable head and feet, and their sales reps did a good job. The delivery team was also professional. I like the bed very much. It’s of good material. It’s helping me with my neck and my back.

We had our first Sleep Number bed for 20 years. We recently got a base model and the sales reps showed me everything. They were very patient and they let me decide what I wanted. They ordered it for me. I love the quality of my Sleep Number bed. My experience with Sleep Number was excellent however, my son also has one and he had the mold issue. He had awful allergies and unbeknownst to me, he was breathing in this mold all the time. But Sleep Number replaced it. They’ve fixed that because he hasn’t had that problem again.

My husband wanted a Sleep Number bed and we bought a mattress and the base more than a year ago. The bed's good but recently, we noticed that in the middle of the night, it changes the sleep number that it’s at. And then, I always have to press my sleep number twice. If I press it once, it will say that it will go to my sleep number which is 35, but if I leave the remote and then try it again, it doesn't go to 35. So when I click my sleep number again, and then it drops down, it's like all the air didn’t come out. Other than that, my experience with Sleep Number was great and their people are really friendly.

I have two Sleep Numbers in my house now. Several years ago I purchased one because I already owned another one. I bought just the mattress because I learned that I don’t need the base. In terms of overall quality, it’s awesome. I can adjust it to my comfort level. I have to constantly check the pressure because the barometric pressure changes on the bed. If I have a storm, I know I have to check the pressure on my bed.

We've had a Sleep Number before. We purchased a queen size and then a split king from them, and the most recent one we purchased was for my parents. Their sales reps were very good but the first one I dealt with in Lancaster was excellent. I met her at a farm show to get a discount on the bed and she took me the booth. She had excellent suggestions, like instead of buying a king-sized bed for my parents, I should consider buying a twin bed and putting them together. She had a lot of insights and understanding about the bed and what our needs were. We had a home delivery and it was very fast but they were careless. They were sliding things in and they hit my dryer behind the door. They banged it and set it off a bit. They rushed but they did okay and were very polite. The quality of both beds has been very well and I would buy a second Sleep Number bed if I have to replace again.

Have had my Sleep Number just a couple days but feeling more rested. Don't feel sore and stiff in morning. Delivery team was professional in manner and appearance. They took their time and care moving the old furniture out. Looking forward to many more restful nights!

I initially bought a bed from Sleep Number since I was looking for improvement on my lower back pain and need constant sleep through the night. The sales reps are all good in general, though I've had some issues. They're slow and methodical, and they're a bit on the arrogant side. I don't see them as a progressive company. When you buy an accessory, it takes 10 days to get it. I just bought a cool foam layer cushion and some pillows and it's ridiculous. I should get those in three days, four days tops. It takes them three times as long to get out the door, and I don't like that about them.

I liked having the ability to control the firmness of the Sleep Number bed. However, it is very hot. We had a Tempur-Pedic before this, and that was our number one complaint. When we were at Sleep Number, the rep told us, "Oh no, that won't happen with this." But in the summer, we just kind of crawled out of the bed. But though the bed is not perfect, it's good.

It was my first time to purchase from Sleep Number. My twin sister has a Sleep Number bed and I got an adjustable king-sized one which was on sale. The sales rep was was really nice. We were the only customers in the store and we were probably there for almost three hours. We tried every single bed. I really wanted the Porsche of them and it was really out of my budget. What I spent on it was still out of my budget but I really wanted the bed. I had a divorce and I hadn’t replaced my bed in 10 years so I thought I’d do it. I didn’t think I was gonna buy one but she put it on her credit card for me for a one-year no interest so I could pay it off that way. I love my bed. Others have got to try Sleep Number.